Looks great - love the look in the kitchen. Washes the dishes ok but have to make sure nothing blocks the washing arm which is sometimes hard to know until you open the door at the end of the cycle. Biggest complaint is that the machine is SO loud. I am so disappointed that I purchased the unit and would love to replace with a quieter model.

I bought a Fisher Paykel washer and dryer based on the sales pitch that loads very seldom get off balance and that clothes spin almost dry. From the start at least one out of every 4 loads would get off balance. I had a repair man service my washer numerous times while it was under warranty. At one point the rocker arms were broke and had to be replaced and caused from the loads getting off balance. The last repair visit the service man said he would have to order parts and would be back to install them. He hasn’t been back and that was months ago. My washer still gets loads off balance and now it won’t complete the rinse cycle. But now my warranty has expired so I’m stuck with an expensive washing machine that doesn’t work. I will never buy another Fisher Paykel product nor will I ever buy anything from the store where I purchased them. I’m stuck with an appliance that doesn’t work and the warranty is now expired.

The guy who has fixed our appliances in our house recommended the Fisher & Paykel washer. He said it was a really good washing machine. He has seen it. He’s installed it a few times. He thinks it’s great. And weve used him for years so we trusted him, so we bought that. We have been happy with the washing machine so far.

I am a rural American, I have used the Fisher & Paykel washing machine for 4 years and have continually smelled mold and mildew. Today, the washer spilled water all over my laundry room, so I took the entire machine apart. As I suspected, there was mold and slime all over it. Why does water sit on the bottom of this washing machine all the time and what can I do to correct this problem other than go buy a GE?

My washer went out and the guy that came to repair it recommended Fisher & Paykel. Its easy to use. It dont breakdown easily.

We had a Fisher & Paykel dishwasher before and we purchased a new one because it had two drawers. It seems quieter than the old one. We had a lot of trouble with the old one. This one seems to be working fine and is better.

I liked the glass shelves and the look and feel of the Fisher & Paykel ref and it was the right fit. Refrigeration is good, but the freezer is terrible from the minute we started using it. My husband was quite upset. The ice maker at first didnt make ice. Now, it makes ice, but its all clumped together. I called Fisher & Paykel customer service two times and couldnt get a straight answer so we gave up on it. We bought a second refrigerator, but we still have the Fisher & Paykel. They need better customer service.

I replaced a 12 year old F&P washer only because my daughter hit the machine with the car (in the garage). Looking forward to 12 more good years with the new machine (or more since we dont park in the garage anymore!).

Three or maybe four service calls for reset tripping. Second reset is now on order for over a month. I have to take off cover and hit reset to dry clothes. If I get a fire, I will sue - be assured. Never F&P again. Lowes farms out service and they never report to F&P, so they have no record of failures. I see many posts with same problem with dryer, so it seems it’s a design defect. My vent is open and within recommendations for length, bends, etc. Piece of junk.

Ive had a Fisher Paykel washer & dryer for 8 years and overall happy with it. My problem is the dryer has stopped drying as quickly (taking 2+ hours for one load). Ive called local repairmen and was told they cant repair this brand. I found one in a neighboring town who will come and look at it but will cost a minimum $115 for a service call. Why cant all repairmen work on this particular brand?

Purchased a 8kg Wash Smart washing machine in 2020, leaking water from front of the door, not the seal. Tech assessed and left without fixing the issue, now it is leaking from the drawer and they are saying non warrantable. Poor response, over an hour spent on the phone and now we are getting told it will be another 2 weeks before they will come back out. Advised they will give me tips on washing.... hmm mother of 4, last machine lasted 10 years with no issues. Still in warranty, poor service, unreliable product!

This is the second set of washer and dryer we have owned. Our daughter has the first set, and after 15 years, it is still working great. Due to a re-location, we purchased a new washer and dryer. The washer works fine. The dryer, on the other hand, is not working out. We had the repairman come out due to the fact that the dryer overheated. It had to be taken apart and all the lint had to cleaned up. As per the repairman, it is a design flaw. This has to happen every third week; the lint builds up so fast so I empty the lint holder every time I finish drying a load. We have had our dryer vent cleaned from the outside, and just to be sure, we cleaned it from the inside also. We are not happy with this dryer. My husband said we should just get a cheap dryer somewhere. I had so much confidence in Fisher Paykel that’s why we bought this second set.

DEC27C and wL26CW1 - I have had a couple of problems with my units. However, two occasions they were covered by warranty (the washer). I just had a problem with my dryer. The bearing on the right side of the drum went bad. I called F&P and talked to the very nice rep who took my order for a new bearing assembly and sent it out to me UPS ground. The rep was kind enough to tell me that if I were handy, yes I could fix it myself and she was right. After the part arrived, it took about 15 to 20 minutes to repair. Wee, the dryer is back in service. My problem is the $250.00 of ruined clothing and the price of the part and shipping. I did contact a F&P authorized repair service, but the service is not what I would call great. When I called the tech and told him I thought it was the belt, he said It is not the belt; it is the bearing. You do what you know how to do and I will fix the dryers. That was a little insulting to say the least. He then told me the squeaking would not harm anything and I could continue to use the dryer, but it may spit out grease (hence the damaged clothes). Well, my wife used the dryer and ran a load of dressy whites and they came out with little spots all over them. So F&Ps authorized repair person gave me bad information. Live and learn. But as a whole, F&P on my dealings with them have been good. It is a shame that the face of F&P is who is giving them a bad name - the repair techs and their offices.

I got the panel ready two drawer dishwasher and built in fridge freezer columns. It has been difficult to get the panels adjusted to fit with the kitchen cabinets. Paid $1200 to have the appliances professionally installed and it still doesnt look right. The appliance installers blame it on the cabinets and cabinet installers blame it on the appliances. The panels on the appliances just dont have enough adjustability to make it line up with the rest of the cabinets. I am very disappointed with the look of the kitchen. Its supposed to be a higher end, custom kitchen and it looks worse than if we just got regular appliances. I regret getting the built-in appliances.

Well, our washing machine stopped working the other day. It would fill up with water, try to swish back and forth, but seemed very slow and almost stuck. By the time I got home, the water smelled funny from the wash. I tried to cycle it to the rinse and spin cycle to get the smelly water out at least, with no avail. I unplugged it, hoping it would reset. It would then start the wash cycle again, and it would chug a little then just hum, then stop and make an alarm - beeeeeep, beeep (like a fire alarm). So I emptied out the yucky water, and took out the clothes hoping maybe something was catching in it and it would start again. Chugged a little faster, but still stopped and wouldnt spin or drain. Emptied water again.Ok, Im tempted to take it apart but realized maybe it would void the warranty, so decided to google it and it directed me to this site. Boy was I in for a surprise. Based on the comments and reviews, I immediately thought of getting a new machine that was not Fisher Paykel. These units were bought for us in a new home in 2008 from the contractor, so I wasnt sure if my warranty was still good or not. To my surprise, I called the toll free number on this site, and immediately got a representative that deals directly with problems. No wait time. Lisa was very informative, patient, and understanding of the issue. We went through the flow sheet together to try and diagnose the issue. Still no resolution. She offered to send out a Fisher tech at a rate of $85.00 for the consultation and whatever time it would take them to fix it. She guessed maybe only 30 minutes.Lisa offered to supply the parts free of charge, although I might have been out of warranty. Parts could have ranged up to $350. I weighed out the cost versus buying a new unit, and I realize I still would be coming out ahead with the tech. Plus he would be there the next day. Tech showed up early at 9:30am and diagnosed that mattress pad material that we laundered and got stuck in the motor mechanism. Replace motor mechanism as a precaution but would have worked otherwise. Funny thing, I almost suspected that because after I removed the dirty stinky water, it smelled liked something was burnt due to being stuck. But once again, Im just a doctor and no handyman at all, but I still try to do things myself when I can. I always research first, then do.My experience with the company is 4.5 out of 5 stars. Lisa gets 5 stars, the 0.5 stars less was because the tech was there for only 10 minutes top and charged us $65 still? So I wasnt sure about that, but I wasnt home, and my wife didnt know what to expect. I would have challenged his rate, to see if he prorates it or not, but maybe they bill by the hour regardless. I wished he changed my control panel and water pump as a precaution because this seemed to be a known problem, but I wasnt there to ask him. Why? Because if that fails soon, then I will have to pay the service call again along with his time. I hope this doesnt happen, because I might not be so understanding after that. So my bills $150.00. Im very satisfied with how this went down. My machine works, but Im still cautiously optimistic about the longevity of this product. However, I do feel Fisher and Lisa will take care of me if future problems arise. Thanks Lisa, and good luck everyone!

The Fisher & Paykel refrigerator was the right size for what I wanted to replace. Also my sister had the same one in Maryland and I really liked what she had. The one it replaced was a GE side-by-side that we had purchased in 1989 that works fine. I was just tired looking at it and it had one minor issue. I love the new refrigerator.

Its the only brand that makes an all fridge 365 ltr stainless. We had the same brand and size, but white, for 20 yrs with no issues at all. Though with this new one they have taken away the butter conditioner (sad face).

We were buying a washer and we bought a Speed Queen washer because I heard theyre the best. And in the place where I bought it, they had one of the Fisher & Paykel dryers right there that was marked down and I let the sales guy talk to me into it. It was a good deal. So far, I have no problems or issues. Performance is good.

My washing machine beeped on Tuesday and I followed the directions in the users manual to try to correct the problem. In the meantime the control panel was burnt out because the drain pump was broken. I called the repairman and he came on the following Tuesday and did not have a drain pump to install because they had just used the last one. I am guessing that there have been a lot of problems with Fisher and Paykel drain pumps. If I would not have tried to correct the problem, I possibly would not have burnt out the control panel. It is costing me $352 to repair the machine. I had ordered a brand new one, the same as what I had and I could have had it delivered on New Years Eve. I slept on it and cancelled the order because I thought I would be saving $300. The repairman said that they have replaced many control panels but Fisher & Paykel have corrected the problem by adding a fuse that will not cause the control panel to burn out. I would have hoped this would have been a product recall and saved a lot of people time and money. I really like my Fisher and Paykel machine but I am disappointed with the product not being recalled if you knew it was faulty. I would hope that I could be reimbursed some of the cost for the repair. The repairman was very knowledgeable and helpful.

Fisher Paykel RF48SS - We purchased this $9000 refrigerator new in 2009. In late August the refrigerator portion of the side by side went to 50 degrees - started to make noise. I came to find out that the noise was from the fan hitting the iced up coils. We went to the Fisher Paykel site and decided to call the only factory authorized service company in Jacksonville Florida - Expert Appliance Repair Service, Orange Park FL. This was our second mistake, the first being not purchasing a Sub Zero or Monogram to begin with. Four service calls later and three months later the refrigerator portion of the side by side is still at 50 degrees. To date we have spent $560 while Experts personnel ineptly replaced first the damper then the main board attempting to solve our 50 degree refrigerator problem. Today (11/24/2014) was visit number four, with the replacement of the main board. As you may have already guessed, the refrigerator is still not working. The temperature is still at 50 degrees. I was charged $304.49 for the main control board, a part that is available from Samsungparts.com for $93.82. History:Called for appointment in late August. Told it would take ten days for them to schedule a call. 9/9/2014 service call (ticket **). Evaluated and it was determined that the DC Damper Assembly was bad and need to be replaced. This was determined by tech testing the unit and seeing no reading on the VOM. Charge for the call - $254.57. 9/17/2014 follow-up service call (ticket **). Determined to be a bad control board. 11/24/2014 - returned to replace the main control board (ticket **). Charge for call - $304.49. Temperature after 6 hours has not changed. Turned the unit off and then back on, no change. Im reviewing the troubleshooting instructions online. There is a test procedure to determine the point of failure for this specific problem, and at none of the four visits has this test procedure ever been performed. Recommend you stay with established brands as this has been a nightmare.

We purchased a Fisher Paykel GWL11 washing machine about 8 years ago. For the first few years the machine performed well but on the very day the warranty was up the Motor Control board went bad. Fisher Paykel paid for another board but we were out $250 for the service call. The next thing that happened was this year. The machine would not function in several wash modes and would only spin at slow or medium speeds. Last week, the washer refused to spin at all. I bought another board (not cheap!) and then discovered that the old board may have gone bad because of a design flaw. The board is not protected from short circuit with the pump motor and the pump motor has a tendency to leak after a while. This causes a short that blows out the board. The factory does or did not acknowledge the problem. So, I then purchased a replacement pump (also not cheap!) that came with an inline fuse to prevent this from happening again. I put everything back together and all kinds of new problems. The GWL11 was an expensive machine at the time we purchased it and all we have done is put more money into it. Despite the new control board & pump, the machine will overfill unless you stop it manually, the lid lock cycles back and forth and then beeps preventing the machine from going into any spin cycle. At this point, I have had it with this machine! I will never buy another Fisher Paykel product and I will discourage everyone I know from buying their products. My last washing machine, a Sears Kenmore lasted me 17 years and it STILL WORKED! I only sold it to upgrade to the Fisher Paykel. Im going to take it out to the farm and use it for target practice. At least I will get SOME satisfaction from this lousy machine!

The Fisher & Paykel washing machine doesnt work well. I bought it Dec. 29th. It makes a loud noise. The first guy that came to my house said he had to contact his supervisor and I never heard from him again. After 10 days I called and they send me another guy. He came last week and he ordered a part. He thinks its my rotor. So I have to wait for the piece and he will come back. I was not happy with the first repair guy but now Im confident that the second one is going to repair it. He told me not to worry about it. I hope hell be able to repair it.

Two drawer unit, quality looking stainless steel & incredible amount of room! No problems, but service techs have told me the unit is a dish sanitizer & not to allow any food particles or it will plug up. Very expensive unit.

2 years old and one week out of warranty the Dishwasher require the entire front control system replaced. 3 years old and flood alert E6. Technician came - $153 for the repair the first time it is used E6 error. Now 3 weeks on still not fixed - no parts.

I purchased a dishwasher from Fisher and Paykel. So far so good, I have no complaints with the other one. It just finally drew its last breath so I bought a new one. I liked it because its a dual drawer but it is difficult to load.

Washsmart 8.5 kg. If you pause the wash in the deep rinse cycle so you can add fabric softener it will drain the water. If you use the fabric softener dispenser, the softener is dispensed during the spray rinse. The lid lock activates during the deep rinse cycle, the reason I was told was because a child drowned in the w/machine. BTW the lid lock does not activate during the wash cycle. I hate this machine, I am 64yo and this was to be my last investment in the washer dept. I am going to see if I can get this thing re-programmed! Totally useless. Had the Smartdrive7.2. $800 down the drain.

I saw Fisher Paykel through Consumer Reports years ago. Im a repeat customer of that company. Its my third or fourth purchase with them - the latest being a washer and dryer. Their lifespan isnt as long as it used to be. Theyre not built like they were back 25 years ago when you could have one for 20 years. Not so much plastic should be used in manufacturing some of the push buttons and things that tend to break or wear out over time. The whole face is plastic and the face tends to crack on the buttons that you use consistently. There should be more flexibility in the fabric that theyre using for those push buttons. Theyre pretty simple machines. The noise level on the washer is pretty high. It sounds like you have an airplane in your house. Besides that and things breaking that are too expensive to repair, theyre fine. They wash the clothes and they get them clean. Thats all I can ask for.

Im a kitchen and bath designer so I know about Fisher & Paykel. We have them in the showroom at the last place I worked, and I inherited that when I bought the display, when we downsized after the crash, and I just replaced it. I put it in my sister and brother-in-laws house, and they love it. Its a great appliance for Californians and retired people who are you know downsizing their homes, as their kids go off to school. Its also great for young couples with kids because they can do one load. The dishwasher is great because of the two drawers. Besides, its a New Zealand product.

Fisher Paykel would not replace a part that is needed for a fridge that is 4 years old! I have a warranty company that will fix it and Fisher Paykel refuse to send the part over to me. Also, this fridge does not hold its temperature. You need to keep a thermometer inside at all times. Customer Service is appalling and rude and would not send the part to me for my warranty company to fix. This is the worst product I have ever purchased!

Have had our Fisher Paykel top load dryer for approximately 1-1/2 years. Started making a very loud noise which turned out to be the lint filter breaking away so lint could not escape. Paid the service repair $340.00 to fix it. He had just left when a new grinding sound started. He has been back four times and still cannot fix the problem. Now I am told we will probably have to replace the drum and bearings. I could have bought a brand new dryer (that would work for years! ) for what I have paid to repair this one.

Fisher Paykel DCS Counter Depth Refrigerator - I am absolutely BEYOND frustrated with this brand! Since last October I have had no less than eight, EIGHT, service calls to sort out why my ice maker drops ice cubes into the receptacle below that are freeze together. The ice that comes out of the cube tray is not frozen fully...therefore it becomes a big lump in my freezer. In order to get ice, we have to stab at it with a big knife. NOT SAFE to say the least. I have had two repair companies come to the house. Theyve called FP techs while at my house to go over the issue. The techs advice this last time was to adjust the temperature. (Or to tell me I dont close the freezer door...sorry on that one...it ain’t the problem or I would have had this issue all along.) I also dont overload my refrigerator or freezer door. Its not my first rodeo with an upscale appliance. If I could, I would dump this lemon on the sidewalk. But since my fridge surround was built for it...I am stuck. I have held back my comments for months, but as of yesterday, I am not doing that any longer. I have listened in to the FP Tech calls to the repairman. The first tech was so incredibly rude and insulting I wanted to take the phone from the poor repair guy and give him a piece of my mind. The second tech said, “Oh, just adjust the temp to a warmer temp,” Really? (Why is he a tech?) Did he not understand that the ice is NOT FROZEN all the way when it drops into the bin? The icemaker was replaced fully several visits ago...its something else and frankly, I dont believe for a quick second that its something the tech guys has never heard of before. Im not a repairman, I am a consumer. A very smart consumer that knows the buck is being passed. I paid $600 for an extended warranty on this unit. I expect the darn thing to work properly. If it cannot be repaired the FP needs to come forward and deliver a new one to me. I will simply not buy, nor ever recommend, this brand again. I would be disingenuous. If no one can repair it, not even the trained FP guys with the tech on the phone...I have no faith. Zero. So sad.

Dont buy Fisher & Paykel products! Unlike GE and Whirlpool their products need repair from day one! I had 3 dryers delivered before we found one that worked. The latest dryer has been worked on several times with the lint trap mechanism being the culprit. When it goes out the dryer sounds like a slow moving locomotive. (Ive been without a dryer for almost a month.) The company knows about the problem but refuses to do anything about it.

I fell in love with it when I saw it. I took it home and everything was good. Tech came out and fixed the dryer and the washer within my 2-year warranty. The warranty ran out and the dryer tore up again. Tech came and repaired it, costing me around $150.00. Now, the washer does not work again and I am so upset. I thought that I had the perfect set and I was mistaken. I didn’t even mind paying more for it. I should have gotten a different brand that was cheaper but would have lasted longer. I feel like every year, it tears up and I have to pay for it to be replaced. I really wanted these to last.

We have a friend who had a Fisher & Paykel dishwasher. Ours had broken and the man who sold the two drawer dishwasher to us encouraged us to buy it as well. However, we dont particularly like it. The design is awful. We can hardly put any dishes in there. We have to run our dishwasher several times more than we would have to run a traditional dishwasher. You can put eight glasses in, and only a certain number of dishes and it has to be the right shape and size. Its really a pain. We wouldnt have purchased it. If we knew what it was like to live with it, we wouldnt do it again. We have another dishwasher in another home that we own, and that dishwasher is a much lower-end brand and its just a much better performing dishwasher too. Even when the dishes come out, we frequently have to put them back in again or wash them again.

Overall were happy with the dishwasher. We just wished it had a dryer built in. But its beautiful and solid!

I have owned this washer for over 16 years. It has never needed servicing. I love how it automatically senses the size of the wash load and adjusts water usage accordingly. I only recently purchased a replacement agitator due to a broken fin. My clothes are clean and the machine is reliable.

I am seeing a recurring theme about the drain pump failures. In my case, the drain pump has now failed 2 times on my GWL11US washer. The first one was leaking all over the floor. After purchasing the second, it was better but still, the floor would get wet under the washer. Not to mention, it took about a month to get a replacement (backorder). I purchased a plastic pan to place under the washer to keep this appliance from ruining my floor. The other day, the windings on the pump motor shorted out, stunk up the whole house and the motor control board just shut down in the middle of the wash.In my opinion, both of these F&P appliances are the poorest excuse for a washer/dryer I have ever seen. The plastic lid on the washer has cracked and the overlays for the operational buttons (keyboard) have many cracks around them also. Had the design engineers put some thought into the control board, they could have planned in some short circuit protection for the control module, so it could survive a shorted load of the pump motor. Or was it planned that way to make more money? This is the first and last F&P product I will ever buy.

Fisher & Paykel SmartLoad Electric Dryer DE62T27G. The dryer worked fine for 4 years - no problems until now. The heating element would not shut off even when the power light was off, that required us to pull the plug. I consider myself lucky that I was home and caught the problem else a fire could have occurred. Pushed the reset button and now no heat at all. Considering a repairman but am not thrilled about paying!

I bought Fisher Paykel refrigerator in 2014. My refrigerator is not working since 4/10/2016. We ring their technician on 4/10/2016. He came on same day. He check then he told that, one part is not working so he came at night on same day. He tries but didnt succeed. He said that now another part is to replace. He told that he will get parts from Mumbai. After few days he told that now he will go to Mumbai & will bring parts with him. On 22/10/2016, he told that he bring part & will change today. I logged complain in Fisher Paykel on 22/10/2016. Then after nobody has approach us. My refrigerator is still not working.

The Fisher Paykel refrigerator model E522B is made with junk plastic parts that continue to break, and we are not rough on our appliances, as we are senior citizens, and previously owned a Frigidaire refrigerator, that lasted us over 25 years without one repair. However, in one year this Fisher Paykel refrigerator has had the following parts replaced: the rear caster wheels (broken on delivery), the plastic cover on the freezer door (broken when replacing the stripped freezer door handle), the plastic door closer under the door hinge has broken twice now, and a foam insulation kit was installed to help reduce the popping noises from the compressor. F&P customer service takes its good old time in responding to online inquiries about their products, and makes you jump through hoops, before they respond. They dont believe you, even after you register the product online with them, and inform them of how many times the unit was serviced as they still ask for proof (now want photos and receipts), when something breaks. Dont they have a computer system that logs the reimbursements they have made to service repair companies on their products? This will be our last purchase of New Zealand made junk as they seem to have no pride with craftsmanship!

We just love our Fisher Paykel 2-drawer dishwasher. It is the Best Appliance. If you have Small Loads, use just (1) drawer. If youre having a Party & need to clean some dishes that youll need cleaned while youre cooking/serving use the other drawer -- while youre loading dirty dishes in the other. Their customer service is Outstanding - one phone call and they will fix any problems. 3 yr warranty WOW.

Yes, I will be responsible for what I write against a Fisher Paykel Dryer. I purchased a brand new washer & dryer on 4/13/2010 & I also purchased a 10 year warranty & I have nothing but trouble since I bought this brand. I am very disgusted with it. I will never purchase this brand again. I have friends that have had their other brands of washer & dryers for 25 + years, I havent had these since 2010, & am ready to go out & buy another brand, BUT, Fisher Paykel should pay for another purchase for me. As I said before, I never should have wasted my money, almost $800.00 a piece, wasted. Very Upset Consumer. I bought these from Ralphs appliance, Tiffin, Ohio.

We purchased F&P fridge and stove in November 2009 and have been having issues with both since the very beginning (which is not surprising, judging from this site). The purpose of this review is to give our feedback regarding the service weve been getting from local authorized dealers and support they get from the company. No matter what, do not buy any products from Fisher & Paykel! Trying to get their appliances fixed is even more frustrating than finding out that your appliance broke down after only a few months of service. Prepare to wait for weeks and dont be surprised if the problem reoccurs within days or hours of the fix. Then, wait a few more weeks. There is no urgency, no ownership, no pride. I dont believe the company cares. Did you read their responses to customer complaints? They sound like a broken record. At this point, we are seriously considering throwing both fridge and stove out and buy something else. It cant be worse, can it? What a waste of money.

The worst I ever had! If you need to deal with F&P at Botany, 78 Springs Road RUN!! To replace the faulty draws I have to take 4 days off work!! After waiting the whole day it for delivery, it was delivered 4:45 pm and left downstairs cause the delivery company, (which it seems to be separate to company that installs - very efficient) didnt know it needs to go to the 2nd floor (and no one asked - great communication NOT).Second time 2 guys got it upstairs and then I had to book a technician to install - No follow up service, and the guys that bring the dishwasher dont tell you anything about it. When I called to book the technician, I explicitly asked if the old dishwasher will be picked up on the same day and I was reassured it will, but guess what it wasnt! And now I need to take another day off for it to be picked up! In addition to this, the supervisor I talked to was rude and refused to put me to her manager, she just hang the phone me! So GOOD LUCK dealing with F&P.

We purchased four Fisher & Paykel dish drawers. They are very convenient dish drawers to use and very quiet running. The quality is reasonable but isnt what it used to be.

I never post. DON’T BUY A Fisher & Paykel FREEZER! Way too expensive for the freezer to produce 8 ice cubes per 45 minutes. I can’t imagine this product is still on the market. Had service rep out and our ice maker is fine! This freezer is awful. I’d never buy this brand again.

Had my washing machine about 18 months, when the drain pump went, then about 4 weeks later the circuit board went down. What gets me angry is that each part takes over a week to get repaired to the machine, as they have to order the part. I find this outrageous that it takes that long. You can only contact Fisher Paykel on the 1300 number in NZ, and theyre not worried that you are without your appliance for however long, as the parts come from their Queensland depot, and they dont do overnight express. So I asked why they didnt have a service center with their parts here in WA, and every Capital City, but they said its not necessary to do that.What a lot of bull. Their customer service is disgusting. Washing machines are very needy when you have kids. Waiting for over a week to get any appliance fixed in this day and age is bad management, and they need to look at ways to provide quicker and better service to the consumers that buy their products that keeps them in jobs. This will be the last Fisher Paykel appliance I ever buy - never again!

I was in the store and the salesman told me about Fisher & Paykel. He offered me a good price and had told me there were some people who worked there who owned that brand and they were happy. And I was on a real tight price limit and he was able to meet it, so I went with Fisher & Paykel. It’s my first purchase with them and hope that it’s my last, meaning I don’t want to have to buy another washer and dryer ever. The price is a little bit better. There were a couple of things I liked, one of which is the favorites button of the washer. Also the salesman told me something about most washing machines have hundreds of parts in them compared to Fisher & Paykel so I figured that when it breaks, which everything breaks, I might have a better shot at fixing it on my own. I would definitely recommend Fisher & Paykel.

My Fisher & Paykel dishwasher is working fine and we have had a good experience with it. We are happy with its performance. We are liking the dishwasher that we got very much. It’s served the purpose that we needed and I would recommend them.

I bought my appliances in 2011 and to say the least they were very expensive. I did a complete remodel of my kitchen and my contractor told me that F&P/DCS were good. So I bought 2 ovens and a professional cooktop. Basically every appliance I bought started to have problems at about the same time (Planned Obsolescence) and all I can say if 1 of these appliances have a problem you cannot fix them because of the terrible engineering. I also have to say that no contractor knows how to fix them. They have a very limited number of contractors across the US and they do not train any of them.

My old refrigerator was failing. I had a refrigerator Sub-Zero that was built in so I started shopping for something that would fit and I went to Fisher&Paykel’s website trying to look for something similar in size and that was one of the ones I felt would fit my area better. Ive never heard of Fisher & Paykel before but I have a nephew that did and lives close to me. I knew he sells appliances so I contacted him. He told me that he had been selling appliances for over 10 years and he was very satisfied with Fisher & Paykel so I purchased my refrigerator from them. I like the arrangement and I like the stainless steel that they put on the exterior because I find its easy to clean. It’s a great product.

I have been trying for 6 months now to get the correct part for my 2 year gas range, the oven igniter does not work. I have been sent the wrong part 4 times and in my last discussion with their service department (3 weeks ago) I was told they do not make the replacement part I require. I asked them if they are going to provide me with a new replacement range. They said they would get back to me and to date I have heard nothing even though they promised to get back to me the next day. I have sent numerous emails following up and they are ignored. I am now taking them to small claims court to settle the matter. I WOULD NOT RECOMMEND ANYONE BUYS a FISHER PAYKEL PRODUCT. High prices, poor quality and poor service.

Horrible, horrible machine. I purchased a washer in 2007. The diverter valve had to be replaced within one year. Next, the pump failed; water leaked everywhere and shorted out the computer. We waited several weeks for replacement part. That pump failed as well. Another new pump was replaced in March 2011, and now the machine is leaking again. The water is coming from the pump. We called F&P customer service, and after discussing our problems with F&P, we were shocked to learn that you cant use bleach in these machines. To me this seems like someone selling a lawn mower that cannot cut grass. I will never buy an F&P product again. Ive read F&Ps responses on this site, and their responses are wholly unsatisfactory. Sure machines will need maintenance and repair, but I think a machine is inherently defective when its cost of repairs exceeds the purchase price within a short period of time.

I saw a Fisher & Paykel commercial about the type of dish washer that I wanted and from what I understand, theyre pretty much the only ones the make those now, the drawer ones. So when my refrigerator quit working, I decided to buy one although it was much more expensive but it had the drawer option that I wanted. The company has been very good so far. As far as I know, I dealt with just the company that I bought it from in the store, but as far as my happiness with the dishwasher, Im not really pleased. To begin with, we had the one that I ordered and laid for to be in stock and it was put in and for some reason it leaked immediately. Right after the delivery guy left, it started leaking, at least twice. Its been three times its flooded my kitchen floor, my hardwood floor. They called me that they were going to contact the company of Fisher & Paykel and find out if they were going to do anything about my floor, but I havent heard anything. Then they bought me a stainless steel one and put it in to replace the one that I ordered, which was a couple hundred dollars more and they didnt make me pay the extra money, which was nice. I have my dishwasher and I was happy. But since then, its only been less than a year and probably six months or so but the pieces inside where you stack the dishes are already breaking. I have to find another piece that I could put there so that I could get my dishes in there. Plus the fact that the chimes are so close together that you cant get anything in there except for a flat dish, unless you just take all of the things out and just have an open drawer. Our complaint is that nothing fits in them right and it doesnt clean as well as I thought they would. I thought they would be very good for what we spent on them. I put less and less in them just thinking itll get cleaner and cleaner because theyre in such a compact area. But they dont really seem to. And I follow all the rules on what they say to do and stuff but even so stuff is not as clean as I thought it would get. So I dont know what it is that keeps it from being clean, but I keep trying.

They looked nice in the picture. When I saw them for the 1st time, the construction looked cheap but I thought, well, Ill see how they perform and not judge a book by its cover, so to speak. Anyways, I have had them for just about a year now and cannot wait to get something new. The washer always stops working and wont spin out. So I have to wring out the clothes. The washer doesnt wash them very well. I can still smell odors after my clothes have been washed and dried. I dont know why, but all of our clothes are getting these small holes all over them. The lip on the washer locks so you can start it after you put detergent in. I can go on and on. Save yourself the trouble and buy a Maytag or Whirlpool, anything but this. Its cheap and the makers should be ashamed. But I dont think they will be around long. You market garbage and you’re soon to be out of business. Hope someone actually reads this before they buy one. I wish I did. From the looks of the ratings, everyone else seems to think the same.

The Fisher & Paykel refrigerator works okay. So far, so good. It looks like it’s efficiently organized, attractive and fits right into our particular size needs.

If you are looking for the ability to do different types of loads (light and dirty, or fine dishes and heavy pots) at the same time or if you usually do smaller loads more often and only large loads occasionally, this is the dishwasher for you. The interior of the dishwasher and the racks are amazingly designed. We can fit way more dishes bowls and cups that we thought would be possible in each drawer. The adjustable side shelves allowing for larger items below and then shorter items like coffee cups are so smartly designed. Further, this dishwasher cleans things perfectly. No spots, no missed areas and no running the load a second time to try to get it clean. And it runs on the quiet side for a dishwasher except for an occasional noise here or there when the pump runs to drain water.

Second time using my brand new F&P top-loading dryer; and it started making a loud thumping noise and would not stop. A technician came a few days later and made an adjustment which seemed to work for the next load; but alas, the thumping noise came back soon after. The technician came back and replaced a part. Everything was fine until yesterday; the thumping noise is back, but even louder. I’m very fed up with this dryer. Like other reviewers, I have also had problems with drying time – any energy-efficient feature, this thing purportedly has, is out the window because it takes so long to dry anything. I also have the matching washer; and judging by other comments, Im afraid it, too, will start giving me problems. I would absolutely not recommend this brand to anyone, and I so wish I could return them both and buy something else.

I have an F&P EcoSmart washer and dryer. Over the past 3 years of use, Ive had the heating element on the dryer replaced 3 times. Even though the element itself is always under warranty, F&P says I still have to pay over $100 to have a tech diagnose what I already know the problem to be, then wait 2 weeks for the part and again pay the tech to install it. I have slate floors in my laundry room and the appliance tech told me I need to wear shoes because the way the element is set, it could sag and easily hit the floor, causing electrical shock. How unsafe is that?But now after only 4 years of use, my washer has totally died. I noticed the pump was short-cycling when trying to drain the water. When water did drain for about 2 seconds, there was no blockage. Then the control panel completely died within an hour. Now I have no washer, my four grandchildren live with me and my brother, who I have not seen for nearly 10 years, is coming in from overseas with his wife and 3 children to stay for 2 weeks during the holidays. I live in a rural area and the nearest laundry mat is 30 miles away. I cant even afford to get the tech out until after the holidays, but even if I could it would still take 2 weeks to get the parts, if its even able to be repaired. So what am I supposed to do? Thanks for the happy holidays, F&P!

Great equipment. This is the 2nd F-P dryer we have purchased! We are a totally satisfied customer.

Weve had Fisher & Paykel. We really had bad luck but we love the washer. We got the washer and dryer maybe 60 years ago and we actually had a lot of problems but we love the way that its been so we chose to try it again so hopefully it will be better this time. I really like the other one better. This new one does a whole rinse and spin but it doesnt allow you to just spin. But I would say what I love the most about it is that the way it spins then still dry. Its a nice washer and dryer. But I do wish that you didnt have to do the whole rinse cycle for it to spin.

Fisher Paykel 30single wall oven - Purchased new appliances except for a ref about 7 years ago for a Kitchen remodel and used all Fisher and Paykel Appliances. Started having trouble last year w/ our single wall oven. The service technician diagnosed it as the Power Module, a cost of $215.99, only to find out that it was a convection element; so that was an additional $55.00 plus labor. Not to mention it took 6 weeks to get each part so a total of 12 weeks we were without an oven. This year we recently had issues and it was diagnosed incorrectly once again. Finally, we were told it was the Throat Element and could not be replaced. So after 6 weeks of waiting for the part to arrive we had to eat the part we ordered and the cost of 2 service calls only to find out we would have to purchase a new oven. Called Fisher Paykel and we promptly faxed the info they requested but it took a solid week trying to get **, our assigned go to person, to talk to us. They offered to sell us a new model at a 30% discount but did not offer to reimburse us for the money we had been out on parts and labor. Was very disappointed in the appliance, the time it takes to get parts sent from New Zealand, and the staff at Fisher Paykel. Will never spend another penny with them!!

I have organised 3 appointments due to their incompetence at knocking on the door as they have left a note each time saying sorry we have missed you. We had people home both times! We then had change go missing from when he was there. Coincidence? Maybe. It has been a month trying to organise it to be fixed and it still hasnt. Its a big job. The machine doesnt turn on and is unusable. It has gotten to the point of we need to use the dryer however have not been able to and require a full replacement if not dealt with immediately! I am very unsatisfied with this service!

I have a dishwasher which is over 20 years old. I paid $142 for technician to come out & he didnt have parts so no repair done on that day. Waited a couple of weeks for parts. Technician returned & broke insert handle while taking off this part. Technician told me as dishwasher was old, it fell to bits but I wouldnt have to pay for these extra parts. I then heard nothing from F&P re further repair, emailed twice, called twice & I finally got a response & was told that F&P had parts but I had to pay for part technician broke.I called Consumer Affairs & they advised that under section 60 F&P could not charge me for extra parts. Bob ** from F&P called today & advised that F&P are not liable & unless I paid, they would not fix my dishwasher. I asked for a refund of initial service fee & was told this would not occur, but they were willing to sell me a new dishwasher & take $142 off cost. I now have to pay an extra $95.49 for extra parts. I would not recommend their service and will not buy an F&P product again, as they are not willing to stand by their products no matter how old they are.

I purchased the double dish washer from Fisher & Paykel. They have high quality products. It measures up pretty well to other appliances Ive looked at. My favorite feature on the dish washer is the 2 drawers.

I’m 52 years of age. I've just purchased my 3rd Fisher Paykel machine and I left home at 21. This brand has never let me down. Large loads, small loads..my family and extended families. 100% Fisher and Paykel.

During a full kitchen renovation we needed a fridge of unusual dimensions. Fisher & Paykel had one that would fit and so we decided for aesthetics we would purchase the same brand for the induction range. It’s an expensive decision that we came to regret. Within a few months, we realized the oven wasn’t achieving the temperature it was set at and constantly ran up to 30F below the temp showing on the display. After the second call, maybe the third, we were told that we’d have to learn to mentally calculate what temperature to set the oven to depending on what we were cooking. $5000 for an oven that was less predictable than a much less expensive unit.The induction cooktop was really good, efficient, no problems but after the fourth service call, several parts replaced and eventually 6 weeks without an oven or cooktop because the temperature control failed spectacularly and the entire range had to be disconnected over Christmas while the parts were on back order, it was eventually repaired successfully, but it required an entire new motherboard and sensor, and two years of aggravation. For this reason, I will never again buy anything from Fisher & Paykel.

Do not purchase these products. The warranty is deceiving and does not cover parts if something does go wrong. Nothing on the stove is built to last. To get a simple knob replacement I have to have two repairmen come to do a 6 hour job and saw the whole top of the steel stove off. Customer Service told me I was lucky that the stove lasted one whole year. It cost $3k.

Fisher Paykel DD603 - I doubt that I will ever own a different dish washer. The simplicity, efficiency, reliability, and overall low cost of ownership is remarkable.

I bought a fridge with 2+3 years warranty. After 1 month of warranty expired. Fridges computer and defrost heater are gone. It cost me almost $500. It was very challenging for Fisher Paykels customer service to talk with them. They said we will get back to you and they never do. I had to call them again and spend so much time on the phone and they dont really care. I never and NEVER buy any Fisher and Paykel product again. My previous fridge was Fujitsu and lasted 20 years without any problem.

I received the replacement lid sent in response to my comment submitted to ConsumerAffairs.com on 3/11/2012. The lid fits perfectly and matches the color perfectly, any my washer now looks as well as it operates!! The response from Fisher Paykel was very prompt and exceeded my expectations.Thank you so much. Adam.

EcoSmart Washer - I bought this machine from Lowes about 6 years ago and have loved it! No problems, cleans well, etc., until now. I called the customer service number because the machine would not power on. I was told to call one of the 2 approved service companies in Kansas City. Neither one was rated well for their service! Lots of complaints. They would not return my calls. It took almost 2 weeks to get an appointment and the tech was late, rude, etc. Refused him access and called a different company with same day service. Its now 2 weeks after that (4 total, going to the laundromat!). The current company cant seem to order the correct part, are late or no shows for appointments and cant seem to give me a dollar or time estimate for service. I could not be more frustrated. I really liked my machine, but am going to replace it. Service is a nightmare...

We bought dishwasher 9/8/15, installed 9/15, did one load in top drawer; neither drawer has worked since. Tech from Fisher & Paykel came out on 9/11, said control board & heating element bad, took them with him. He said he would try to get parts overnighted. Thats the last we have seen or heard from him. We have called, emailed Fisher & Paykel & now they say they will be back on 9/28 between 12 & 5. Fortunately, we have not paid for this thing & have contacted our credit card company regarding the charge & they have sent letter to dealer contesting the charge. A close friend who repairs appliances will not work on these machines, saying they are impossible to fix (wish I had talked to him before purchase). I will update this post after 9/28, but I have a feeling its never going to work right & I think my friend will be uninstalling this thing shortly.

We were re-doing our kitchen and we wanted something with two drawers and they were the only ones who really did it for the dishwasher. I checked them out online and they were very highly rated. My wife says why we didn’t get all our appliances from them? We did our whole kitchen and she was... “I didn’t know about them beforehand.....” So this was an experiment that actually turned out to be positive and if they want to, they can change all my appliances, because I’m sorry I didn’t buy all of them :)Compared to other brands we had our F&P dishwasher is amazing. I love that the dishes come out sparkling clean. I don’t have to scrap them. I’ve had bad dishwashers. The last one that I had was extremely poor. I would never buy that brand again.

Bought my Fisher & Paykel washer and dryer from a local retailer, 6 or 7 years ago. The washer sounds like an airplane going off and the dryer has been serviced three times. This time after only 6 or 7 years, the dryer will cost $450 to fix, plus the $117 service call. I paid what I thought was a fortune for them both, being told they were the best out there. I have hated them since I got them. I went yesterday and bought a $498 set of Whirlpool washer and dryer to replace them. I cant wait to get them. I am going to throw my Fisher & Paykel in the trash and tell everyone I know not to buy their products. The retailer even told me that they are not built to last more than 6 to 7 years. Its too expensive in the first place and then to find that out. Never again!

We bought a Fisher and Paykel washer in May last year. After 6 months we realized that washer never used hot water. It was washing the clothes always in cold water. When contacting the company they referred us to a local repair company. The technician came in today and diagnosed that the problem was with electronic module and electronic water valves. It will take 4-12 weeks for the parts to arrive. Are they using the boat to ship the parts from China? Perhaps someone should whisper to Fisher & Paykel: Federal Express. They need to improve the quality of their products. I will stay away from any Fisher & Paykel products.

I purchased a model GWL 15 from Lowes in 2006, along with a top-loading dryer. My wife loves them both, and we have been trouble-free until last evening when the washer would not start and a continuous clicking noise was heard. I found the clicking was caused by the door lock solenoid valve operating, but not holding the locking pin in as it repeatedly energized and then de-energized the solenoid. The door lock light blinked in time with the solenoid. I suspect control board problems, but it is Saturday and I cant get any help. Does anyone know of this problems solution?

I bought a Fisher Paykel dryer model # DE62T7G. Do not buy! This dryer looks great and is sold as an energy efficient dryer. It breaks down constantly. We have had the heat coils replaced and the reset button replaced, after it took over 4 hours to dry clothes one year after purchasing the unit. Now it is no longer drying and makes a grinding sound as it cycles. We have already spent in excess of $200 dollars getting it repaired. This is a 2 year old dryer. Of course it is out of warranty and at his point why sink money into a lemon.

I booked a service with Fisher and Paykel for a repair of my dish drawers, purchased in 2017. The repair cost $334 and it broke 2 days later. When I phoned, the customer service representative hung up on me when I asked for a refund. When I called back, I was only offered a partial refund and I am still $118 out of pocket for a repair that lasted 2 days. The dishwasher cost over $1500 so I certainly expected better. Unfortunately this is not the first issue Ive had either. Beware.

Happy to own such a quiet dishwasher! The idea of two drawers is great for choosing using just one and doing a quick load or using both drawers to do a larger load. Finding it difficult to load small bowls with the layout of rack but overall give it an excellent rating.

We as people have grown to trust in name brands, however those days have long gone. I consider myself an economist the type shopper researches not impulses when buying a major purchase however it has come to past unless you have disposable income and dont mind re-buying the same item within 7-10 years if you dont mind then read no further, this article, complaint doesnt apply to you.2009 purchased a Fisher & Paykel washer from Sears. Bought the extended service contract and within the first year the mainboard, the inner tub were replaced. I placed a complaint on this site several years ago and was notified while on vacation concerning my complaint. At first I was confused, caught off guard and shocked that F&P would intervene and take over the complaint and order the correct UPGRADED parts. Sears Tech had no idea were available and ordered the normal routine parts even when I mention the possibility I was ignored. In the end, Sears took all the credit and basically did nothing.Most reputable companies dont want complaint especially when they are logged with the BBB or Respectfully The Attorney General although some dont care. Brand name, dont mean a thing. It pays to buy cheap and skip the bells and whistles. It doesnt pay for the short time of enjoyment usually a one year warranty if the extended was not purchased and then hear we dont contact when the warranty about to expire. Sears tell lies I was contacted on items out of warranty and they wanted me to renew. As for Fisher & Paykel I should have requested a return after the initial replacement. I thought this company was quality. I was wrong.

After numerous phone calls hours on the line and a month I still havent got my fridge fixed by Fisher & Paykel. The customer service is abysmal. Rude customer service officers. There is no complaints department and escalating your issue to a supervisor goes nowhere with no phone call ever answered. Do not buy products from Fisher & Paykel especially Haier fridges. They are just cheap and breakdown and you will never get them fixed because the customer service team does not care one bit. I even had a customer service representative call me dude on the phone and told me to calm down. Avoid at all cost.

I have a 3-year-old DCS by Fisher and Paykel refrigerator and it stopped cooling. After four weeks, with a technician going back and forth to my house, they told me that the unit cannot be fixed and discontinued. I have a 48 built-in that cost me $7,000, three years ago, and F&P only want to provide me with a prorated dealer credit of $5,300, what a joke. I not only paid $7,000 for this unit, thee years ago, and they cannot fix it. I now have to pay another $2,500 to get a new unit. Beware, this is totally unfair and no one should ever buy a Fisher and Paykel unit.

[COMPLAINT] POOR SERVICE! I had a scheduled repair / service on my washing machine today. The service was supposed to occur between 7 am and 12 pm. At 12:45 pm I rang customer service. They advised that there were many people off sick and the technician was running late. (My reply is why didnt someone ring me to let me know they would be late?) He would be at my house in 30 to 60 minutes. At 3:45 I rang to speak to someone to find out what was going on. I spoke to Daniel who then advised that the technician had tried contacting me but couldnt reach us. He double checked my details and everything they had was correct. He advised they could come back tomorrow as the technician went home. I advised I couldnt wait any more than what I had done today. I asked to speak to a supervisor, her name was Tanya. Tanya then said the same. I said this wasnt good enough that I had taken this much time off and she agreed. She asked what I wanted and I suggested Fisher and Paykel should pay for the repairs. She said they couldnt do this, but that something should be done. I asked what and she said she couldnt make that decision now and she would be back on Thursday to let me know. Fisher and Paykel you need to seriously pick up your customer service game. This is not appropriate.

Intuitive Eco washing machine. We have endured and continue to experience water on the floor despite two repair sessions by so-called certified and recommended companies. Now we have a Code 52; Repairmen plural cannot diagnose where leak is coming from. Repair service is slow in San Antonio and very poor at best. Washing machines are a need, this unit is headed for the junk yard! We bought a new washing machine yesterday to replace this awful Fisher Paykel washing machine.

The oven malfunctioned 2 months after purchase. We cook almost every day but use the oven less during the summer and had been out of town much of July so it was only used a few times before the malfunction. After 2 months, multiple service visits and calls to Fisher & Paykel, the unit was replaced under warranty. My impression is that it took considerable effort by myself, the warranty service provider, and the store I purchased the unit from to make any progress. (I never did hear from the rep who was supposed to contact me within 24-48 hour following calls to Fisher & Paykel). The two malfunctions came on days we were hosting dinner guests (naturally) and we are worried about it working for a family gathering at Thanksgiving.

A few short years ago I bought a new F&P fridge. About 12 months outside warranty it stopped working. The technician told me the failure was so serious it would be cheaper for me to buy a new fridge. Which I did. Foolishly I bought another F&P (I was still laboring under the delusion it was a good brand.) That fridge stopped working three months outside the warranty period. The technician (from F&P) tried to fix it once and failed. Tried a second time and failed. By this time I had been without a fridge for days. He then tells me he will have to send way for parts and that might take a few days. In the same breath he tells me hes not quite sure whats wrong with the fridge. Could be the compressor as well. I told him to forget the whole thing. I bought a new fridge. You can bet it was not a Fisher and Paykel. (Both fridges only ever had light use by the way.) Caveat emptor..

We purchased two Fisher & Paykel drawer-style dishwashers. They have both failed after just three years of use. When calling a recommended service place here in San Francisco, the answer I got was Never buy Fisher & Paykel products. They are of very poor quality from the company recommended by Fisher & Paykel! Unbelievable! The cost to fix our dishwasher would be over $1000! Now to the reason: F&P dishwashers are made completely out of plastic. If a sliver of glass gets in to the pump wheel, the wheel is ground down to where it no longer works properly. As all plastic parts are interconnected, in a way that even a layman engineer understands is completely idiotic, you are left with the only option of changing massive parts of the machine! Naturally, F&P are aware of this. This is the same practice that car manufacturers use frequently. If things break, they make money from parts.Further advice from the repairman: Buy a dishwasher from a European manufacturer, one with a stainless interior, not too fancy and not too cheap, around $700 MRSP. Do not buy a dishwasher with drawers as they are normally made by F&P, Kitchen Aid, DCS and many others are all made by the same company with idiotic engineering and cheap parts, thats what he said and I fully believe him. To make it such a hassle for customers, just to save a buck on a pump part is what will, hopefully, bring this company to change their engineering or go bust. Stay away. Do yourself a favor and buy a Bosch, or actually, buy pretty much any other brand!

We have an F&P double dish draw. The top draw started to have an error message mid wash - U6. The bottom draw worked perfectly. It took 2 weeks to get a service appointment after being cut off on the phone twice. They came this morning and replaced a water valve but confirmed the bottom draw was in perfect working order. $180 later, valve replaced and told all good. Load the dish draw tonight after dinner and go to turn on. No power to either draw. I think the service tech must have turned off at the power point. No it is on. We connect to another power source. Still no power. I call F and P after hours number. Eventually a very unhelpful and non caring Leah tells me the earliest appointment to attend is Monday next week.We have Christmas at our home this weekend and cannot be without a dishwasher. Surely we would be a priority as it was working before they attended. I was put on hold abruptly for 12 minutes, and then had another staff member say that there would be no refund and I had to have a booking for the new problem. They would try for tomorrow but no guarantee. I now have to take a second day off work, have no dishwasher at all for the Christmas party, and if I am lucky I might not have to pay for them to fix their own mistake. Shame shame shame on you F&P. And a little empathy and customer service training would not go astray. Also I do expect a refund for your technician mistake that has cost me. Very unhappy.

I have been meaning to write this review to ward people away from Fisher & Paykel ovens (we have a range with an oven underneath, gas). First, they are dangerous. If not blowing up your home is important to you, purchase any other oven. One built by your child may be safer. We had their own representatives into our house over 5 times during the first year of purchase. On one occasion they left a gas leak and then had to rush back to repair it. They would not purchase it back but worse, they wouldnt give us a new oven. The flame routinely goes out in the oven, so something will be baking and all of a sudden, it is not. This creates a new type of cooking anxiety I never imagined. Cant thank you enough F&P!I finally took the time to write this today as I turned off a burner on the range and though the knob was often, the flame continued. The fire was on for 20 minutes before my wife smelled the smoke coming from the pan. My name is Alan **, I am a real person, and happily alive, regardless of what F&P does, I live in New York City, you can easily find me online (they dont let you put your email address in). If I havent convinced you not to purchase this range, please find me and give me another opportunity (unless our oven has killed us). And yes, we are buying a new oven.

Our service technician came this morning and the washer is fixed. No parts needed! Apparently, a couple of tub support/positioning springs came undone during a spin cycle when a load unbalanced. A Fisher Paykel customer service manager called and spoke with my wife. My wife still loves her washer and dryer and was favorably impressed by the service manager call. So, my complaint is resolved. Thank you.

My Fisher & Paykel GWL11 Washer quit working a week ago. The repairman has been here twice, once to diagnose and then again to install valve and pump. The washer still does not work; the spin cycle will not work. He will come out here again to see if the problem is with the board. Based on what I am reading in this forum, perhaps I should cut my losses and go buy a new washer. I wish I had my old dependable Maytag. Unfortunately, I am not in a position to buy another washer.

Over the course of three years we have had 6 service calls on the Fisher Paykel dish drawer dishwasher. The hoses crack and water has leaked onto my wood floor causing damage 3 times. Another time, the electric board needed replacing, and just two weeks ago the entire magnet and inner workings on the top drawer need to be replaced. The total cost of this last repair is $600. Before this current dishwasher, we owned the first generation Fisher Paykel dish drawer. It was as horrible as our current one. There is absolutely no customer service or help from Fisher Paykel. They blame every defective part and problem on the water, or detergent, or operator error etc. Do not ever buy a Fisher Paykel unless you have piles of money and time lying around. I cant believe the money we have wasted over the years on these subpar pieces of trash. I refuse to fix it again. I am throwing it out and getting a Bosch.

This dishwasher has two separate sections, in other words it is two small dishwashers in one. Cleaning quality is very good; however, it is difficult to load the way the racks are positioned. But, I can get four wine glasses with stems to hang in a stable position in each washing section.

The Ecosmart FP Washer was recommended by a designer friend of mine who loved these washers and said she had recommended this to several of her clients. It had a belt driven motor, was low maintenance and easy to repair. So I bought mine in 10/2009. It has worked great for 3 years and btw just last week, I recommended it to a friend because I loved it so much! Anyway, a few days ago I noticed a leak had developed so I had the repairman come out. He said it needed a new part called an Electronic Pump Assembly or a Kit Repair and Fuse at the price of $343.45 with labor at $220 and tax at $29.96 totaling $592.41 (oh, and service fee of $49.95 just to tell me this). What?! I said, That is almost the price of a new washer? He said, Yes, I see this pump go out a lot on these washers but the new part has been improved and should last about 10 years. But darn it, I shouldnt have to pay the cost of a new machine just to get that defective part replaced. I am so disappointed and frustrated because I actually like this unit. Im not sure if I want to risk purchasing another FP Washer (what if it still has that defective part?). It only lasted 3 years!

We got the two-drawer dishwasher from Fisher & Paykel. Our other unit died and this is the first time we’re purchasing from them. My favorite feature on the unit is it having 2 drawers. Were an older couple and I have one drawer of dishes a day which is perfect. If you have smelly fish dishes or something you want them to be done straight away. And it works very well for us. Im absolutely delighted with it. It works beautifully and its extremely quiet. And of course its a good Kiwi product. My wife is Kiwi, which is good. What else can I say?

Bought refrigerator, from beginning problems with door. Eventually, after a year plus of attempted repairs, company replaced door. Then, after year, replacement door failed as well. But company said that 2-year warranty ran from original purchase, and we were around 26 months from original purchase, so even though company replaced defective door with another defective door, they refused to do anything. When it works it is great, but company does not stand behind products when there is a problem.

We have a 5 yr old Fisher Paykel AquaSmart washer. I was washing a load of laundry and the washing machine just stopped! I cant get anything to work. There is a load of laundry and a boat load of water in the tub! I called a repair guy but have not heard anything back yet to set up anything. Meanwhile, my husband is wringing out clothes by hand and using a bucket to get the water out of the washer so it doesnt start to smell. How can I find a repair guy that really knows about this washer? We are not very happy campers right now.

Before ordering, please check that the delivery company will be able to get the appliance in your kitchen. I ordered an American fridge freezer, but when it arrived they could not get it into my kitchen. The delivery boys were lovely and they said they could probably get it in, if the doors and drawer were removed, but they could not find a way to remove the drawer. I called Fisher and Paykel and they could not help either and suggested that I just took doorstep delivery and work the rest out for myself! Very disappointing, so to avoid disappointment yourselves, please check this out before you order. Incidentally, I live in a detached house with standard size openings.

I thought it was going to be a horrendous start because the ovens wouldnt work. There was one plug that was not plugged in from the factory. The technician came, plugged in the plug and I have loved them ever since. They are not the cost of other high end ovens, but are great quality. Fantastic! Easy to clean. Easy to use.