I am seeing a recurring theme about the drain pump failures. In my case, the drain pump has now failed 2 times on my GWL11US washer. The first one was leaking all over the floor. After purchasing the second, it was better but still, the floor would get wet under the washer. Not to mention, it took about a month to get a replacement (backorder). I purchased a plastic pan to place under the washer to keep this appliance from ruining my floor. The other day, the windings on the pump motor shorted out, stunk up the whole house and the motor control board just shut down in the middle of the wash.In my opinion, both of these F&P appliances are the poorest excuse for a washer/dryer I have ever seen. The plastic lid on the washer has cracked and the overlays for the operational buttons (keyboard) have many cracks around them also. Had the design engineers put some thought into the control board, they could have planned in some short circuit protection for the control module, so it could survive a shorted load of the pump motor. Or was it planned that way to make more money? This is the first and last F&P product I will ever buy.

I have been trying for 6 months now to get the correct part for my 2 year gas range, the oven igniter does not work. I have been sent the wrong part 4 times and in my last discussion with their service department (3 weeks ago) I was told they do not make the replacement part I require. I asked them if they are going to provide me with a new replacement range. They said they would get back to me and to date I have heard nothing even though they promised to get back to me the next day. I have sent numerous emails following up and they are ignored. I am now taking them to small claims court to settle the matter. I WOULD NOT RECOMMEND ANYONE BUYS a FISHER PAYKEL PRODUCT. High prices, poor quality and poor service.

I purchased a Fisher & Paykel two-drawer dishwasher, my first F&P purchase. We had a designer help us redo our kitchen. We have a very tiny kitchen. She suggested it as space saving. The traditional one, the big door practically blocked the entire way; the dishwasher was at the end of the counter and when you open the door, there was hardly any room to walk in the kitchen. The drawers of this F&P dishwasher take up less space when you open them up and when you put dishes in, you don’t block the way to the kitchen. It’s very, very good! We especially like the function of it that you can do half a load at a time. We have a little 7 year old who lives with us and our daughter, and with all of us, a lot of dishes go through there and we don’t run out of dishes anymore, because she does little half loads and they’re ready. It’s very convenient and easy. And the quality, the way the dishes come out, they look very clean, very nice. We’re very happy because besides function, the other things with the space saving and ergonomically, the way it can be standing upright and drop things in, it’s just really nice all around! It’s very quiet as well.

Fisher & Paykel Ecosmart washer - We purchased our F&P washer and dryer at Lowes in Denton, TX in April 2005. While the washer was still under warranty, we started having problems. The water wouldnt stop dripping into the tub so we had to call someone out to fix this issue. Now the washer has quit all together. I called someone out ($68.00) only to find out that the main board is out. I realized that the washer is 7 years old, but I thought it would last longer than it did. We did research in Consumer Report before we bought this washer.

During a full kitchen renovation we needed a fridge of unusual dimensions. Fisher & Paykel had one that would fit and so we decided for aesthetics we would purchase the same brand for the induction range. It’s an expensive decision that we came to regret. Within a few months, we realized the oven wasn’t achieving the temperature it was set at and constantly ran up to 30F below the temp showing on the display. After the second call, maybe the third, we were told that we’d have to learn to mentally calculate what temperature to set the oven to depending on what we were cooking. $5000 for an oven that was less predictable than a much less expensive unit.The induction cooktop was really good, efficient, no problems but after the fourth service call, several parts replaced and eventually 6 weeks without an oven or cooktop because the temperature control failed spectacularly and the entire range had to be disconnected over Christmas while the parts were on back order, it was eventually repaired successfully, but it required an entire new motherboard and sensor, and two years of aggravation. For this reason, I will never again buy anything from Fisher & Paykel.

I have a dishwasher which is over 20 years old. I paid $142 for technician to come out & he didnt have parts so no repair done on that day. Waited a couple of weeks for parts. Technician returned & broke insert handle while taking off this part. Technician told me as dishwasher was old, it fell to bits but I wouldnt have to pay for these extra parts. I then heard nothing from F&P re further repair, emailed twice, called twice & I finally got a response & was told that F&P had parts but I had to pay for part technician broke.I called Consumer Affairs & they advised that under section 60 F&P could not charge me for extra parts. Bob ** from F&P called today & advised that F&P are not liable & unless I paid, they would not fix my dishwasher. I asked for a refund of initial service fee & was told this would not occur, but they were willing to sell me a new dishwasher & take $142 off cost. I now have to pay an extra $95.49 for extra parts. I would not recommend their service and will not buy an F&P product again, as they are not willing to stand by their products no matter how old they are.

We purchased a full set of 4 appliances along with extended warranties for a kitchen renovation in 2016. After 5 years, when warranties had expired, only the refrigerator remains in good working order and we love it. The dishwasher never did a very good cleaning job and we had it serviced. (Do NOT purchase the 2 drawer model!) The microwave oven stopped without any warning because the main PCB and line conditioner needed replacement. The interlock assembly on the door also had a fair amount of play in it. Then the induction range slowed down to only 2 working elements until the inverter board completely stopped rendering the cooktop completely unusable. The replacement piece cost was $1800 pre-tax and installation with a 30 DAY warranty! The oven cavity has turned off during use a couple of times which I consider a warning. Fisher and Paykel was unresponsive to communication so I will never purchase or recommend their product in the future.

I purchased a new Fisher and Paykel washer and dryer in 2008. We have had both of the units serviced numerous times. The washer is not working currently and the dryer, well, we have to reset it every time we use it! These units were our first big purchases and we will never buy this name brand again. Our warranty expires next year and we have to start shopping for new unit. Bad product and bad service.

My four year old washing machine just died in the middle of a wash cycle. There was no indication on the digital display. I validated power to the unit then called customer service and asked for help but got nowhere. Basically, the control unit is divided into two component parts: display and motor control. Power goes to motor control, which controls the display. I located the specs sheet and tried to get out error codes, but no luck (now that’s a design flaw. How can the display board tell you it has a problem when it could be the problem?). So, it’s either the display ($160) or the motor control ($140). Both are easy units to replace. So I asked whether I could buy both units and return the one I dont use. Their answer was no. So what are my options? Have a repair guy come in at $100 who will then do what I can do for another $50 and then charge me for a marked-up part because hell tell me that’s their handling fee. End of the story is I have to make a decision to replace a 4-year-old product for another machine which would cost me about $550. The real kicker is I bought this machine and it replaced a 15-year-old machine that worked.Another thing, although the customer service had plenty of “Im sorry” they, like the repair shops who are dancing all the way to the back, are absolutely useless. My recommendation is do not buy from Fisher & Paykel, located in New Zealand. Buy from a local US company. At least you have the option of protesting outside their office.

The Fisher Paykel dual drawer dishwasher is an excellent new example of high quality and performance in a kitchen dish washing appliance. The dual drawer is engineered wonderfully to provide multiple ways to perform, and perform it does! The two drawers provide flexibility beyond a normal/standard design. The loading capabilities are different yet provided with a lot of forethought given to providing space. It utilizes much more of the actual inside space of the two drawer/washers. Once you understand the loading capabilities of the provided inside racks and adjustment capabilities, the loading capabilities are creative and useful. Three simple buttons on the outside of each drawer provide easy execution of functions. The dual washers are extremely easy to start, stop or pause at any time, using the three simple buttons. The system has various wash cycles and times all easily accessed and executed by another single button conveniently located inside either drawers top edge. A small LED lit screen on each drawer face provides a moving icon that lets the user know have knowledge of what stage of a cycle the wash drawer is executing. The LED also shows the cycle time duration working backwards from a start time to the finish of the cycle. The Fisher Paykel system is very quiet working washer. Yes, you can hear some functions executing some times during the cycle, but it is very quiet overall. Most importantly, the Fisher Paykel Dual Washing system cleans and shines dishes, glassware and utensils with precision to a sparkling bright clean. This is especially true if the user does not allow large amounts of food to enter the system. Pre-rinsing is any dishwashers best friend! Use this kitchen appliance/tool correctly, and you will have a great dish washing experience with this product. By far, the Fisher Paykel Dual Dish Washing system is the highest quality, best working, and easy to use dish washing appliance I have ever had in any of my kitchens. I highly recommend the Fisher Paykel Dual Drawer Dish Washing Appliance/System for any kitchen.

I must be one of the few to have a positive experience with F&P. We purchased a washer/dryer set in 2003. We still have the dryer but are on our second GWL11 washer. The first one lasted 10 years. In that time it was subjected to hard water and a family of four. The pump is definitely the weak link, as I replaced at least two in that time. Also had to replace a water inlet valve. The new pumps come with a inline fuse to install on the harness to the controller to prevent it from getting ruined if the pump shorts out. None of the repairs were done in warranty. F&P washers are very easy to diagnose and repair so I have been able to do all my repairs. After too many large loads and 10 years of hard water the strut rods that keep the drum in balance wore out. I found a super clean GWL11 for $80 on CL to replace it. We now have a water softener so this machine stays cleaner and cleans more efficiently.I saved parts off the old machine for future repairs. I did change the pump not long after I got it. Now three years later that used pump went out, this time the windings shorted out, taking the controller with it. I blew off installing the inline fuse, so this could of easily been prevented. I bought a new pump for $110 and installed my used controller and its running just fine again. I know this all sounds like a nightmare of repairs, but if you are able to be a little bit inclined to take on a challenge you can save a lot of money on paying the repair person. I dont have a lot of money laying around to buy new appliances every few years. From the reviews I read, many new high efficiency washers dont clean well and are repair prone. When I do break down and buy a new one sometime in the future, I will definitely consider F&P again, along with Speed Queen.

In 2006, I decided to upgrade a perfectly operating set of Maytag washer and dryer that I purchased in 1992. That included a set of Fisher & Paykel washer and dryer. These units have been a problem from the beginning. I have the top load dryer. It got to the point to where the dealer could no longer help me. They even gave me a replacement after 2 years of ongoing problems. Now, the replacement is malfunctioning. I hate to say it, but these units are junk. I bought them because of reputation. But I will never ever recommend anyone buying them.

I discovered this appliance manufacturer on a public little forum online called Garden Web, which is for home improvement and stuff like that. We were looking for a counter-depth refrigerator and that reduces the number of things we can buy. And then, once we did that, we really didn’t want to lose space by having that entire icemaker on the door. And we didn’t want a water dispenser because we’ve got young kids. So this was the product which had the features that we were looking for - it did not have the icemaker in the door (it was inside the freezer section) and it doesn’t have the water dispenser. It’s our first appliance from F&P and we’re happy with it. A lot of people have mixed reviews and stuff like that, but so far so good. It’s a very good product and it looks nice too. I would recommend to others. I hope it doesn’t break.

I have Benign Positional Vertigo and its either we raise the traditional dishwasher up off the floor to where I didnt have to stoop over and load the appliance, or I look for another appliance and make it much more convenient for my use. We ended up purchasing the two-drawer Fisher Paykel dishwasher and it broke within the first couple of months. But I had warranty through our local store (and I think Fisher & Paykel gave me three years warranty) so an appliance repair shop out of Corpus Christi, Texas came over and installed a new one. It’s an excellent product, it does as advertised and I’m very happy with it. Although sometimes it doesnt dry the dishes as well as Id like for it to, but I dont know if thats an issue of just trying to run it on the economy side of it and maybe I run it on that quite often and change it around...

We were looking for a second refrigerator in our home, and went to a company called Pacific Sales. They were closing that particular store, and the Fisher & Paykel unit we bought was probably a previous years floor model. Its got a lot of bells and whistles, one of which was not working - some alarms thing or something was bad. We called the service company and they came out and took care of it. It was a new unit and it had this problem... but other than that everythings been great. We had not really heard of the brand prior to making the purchase, but are very happy with it now that we have it.

This is the second FP washer owned but this time, we bought the new high efficiency one! Clothes often come out with black, greasy, soapy streaks on them, sometimes permanent staining. We use the recommended HE detergent and barely reach line 1 on the cap (any more causes loads of foam and machine to complain). Agren Appliances, from whom we bought the machine, sent out a technician to take a look but no remedy found. We have taken the damaged clothing to them and shown them what happens. They kindly gave us some powder detergent but the FP booklet recommends HE liquid detergent only. On calling FP customer service, we were told we were probably using too much detergent. Ha, if we use any less, we wonder whether our clothes will actually be cleaned! So what do we do? This machine is less than 1 year old and its a disaster. There is no support from the store we bought it from (despite having taken out extra service warranty) and FP doesnt want to help either. Surely, a machine cannot be HE if after washing it leaves clothes with dark streaks on them, hence needing a second wash! I dont see the efficiency in that! There seems to be little option other than to take it to the scrap heap and buy a new machine, different brand naturally. Hunk of junk, never to be recommended to anyone.

We had a Fisher & Paykel dishwasher before and we purchased a new one because it had two drawers. It seems quieter than the old one. We had a lot of trouble with the old one. This one seems to be working fine and is better.

Fisher Paykel determined my 1 1/2 year old dishdrawer NOT REPAIRABLE and refused to help with the replacement, stating that they do not have any in stock and told me that I will have to wait for an unspecified length of time.

My husband and I purchased a FisherPaykel washer from Lowes approximately 4 years ago. We had not heard of FisherPaykel and were a little reluctant to purchase one. The salesman was knowledgeable about the product and sold us on the manufacturer. We have been happy with the product until recently. I am still uncertain as to what is wrong with my machine, only knowing that it no longer drains the water. I have contacted FisherPaykel twice - once to see if it is covered by a warranty and second to find a service company. I still have a washer that does not work, and the company they referred will not service the washer unless it was purchased from them. I am very disappointed in this product and the service.

I had a service call due to excessive squeaking. The lint trap screen failed and was subsequently replaced. I also had the washer looked at, because the water was not filling. And drain tube was fixed. He said we would probably need to replace the bearings. My husband replaced the drum bearing, but the drum belt tension roller bearings are original and are probably the culprit of the continued squeak. Also, the dryer not drying very well. Due to economic restraints and cost of bearing and poor design that make service costly, we are looking at ditching the dryer. Based on the premium purchase price, the dryer is certainly not looking to provide the 15- to 20-year trouble-free service life expectancy; and we are highly dissatisfied with this product. My husband has been out of work (under-employed for the past 4, going on 5 years), so service calls are costly. It would be cheaper for us to park it on the curb and buy used reliable dryer than to provide service. Can you help us out? It sure would keep us F&P fans. I have seen you have provided repair for others free of charge. I would appreciate if you could offer the same treatment in our case. Thanks. I would prefer to settle this with your customer service manager, USA.

I needed a new refrigerator because my old one is 24 years old and had a leak so I purchased the Fisher & Paykel especially because it fits the area of the space in my apartment. It has a counter depth that when you add the door and the handle, it would fit the wall deck that it needed to fit. I was happy that I was able to get a French door which is what I really wanted. Compared to my old ref, it got a water feature which I never had before which is nice. Im kind of disappointed that the ice makers not on the outside. The water for the ice seems to go outside the ice tray and then it gets stuck. Its hard to move it out, to pull it back or push it back so I was taking ice away from the sides. I dont know if that just happens to be but somehow the drawer part was installed for some reason because it doesnt seem like its lopsided or anything like that. Ill explore it again and see what would happen when I turn it all back on again.I would recommend Fisher & Paykel to others. I had mentioned it to some people already because I had a neighbor who happened to pass by after they installed it and the blinds were up and said Ooh, French door and its fixed. So I told her what it was.

I have the dish drawers and both handles have broken. I know how to open the dish drawers as I had dish drawers prior to getting these except that handle was one piece on the door. I was concerned when I got these dish drawers as several of my friends that I had talked into getting Fisher Paykel dish drawers had the same thing happen to them because they are made out of cheap plastic! This was the only reason I did not want another Fisher Paykel. I loved the one I had before because you have enough room to keep your dishes done rather than the one dishwasher that you can never fit all the dishes in a load. I called Fisher Paykel and they have not been helpful at all, not did they seem interested in doing anything about it. They know how cheap these handles are and when they are broken. You cant open the dish drawer. Both are broken and I do not let anyone load my dishes except me because I knew what happened with my friends dish drawers. I loved my first one that lasted 9 years without a problem but when I called the service man out, it ended up after 400 dollars where they were replacing parts and something else was going wrong, I decided enough was enough -- they said they could not fix it so I wanted another set but I will never get anything Fisher Paykel anymore. They used to be good and stand behind their product but now they just build a cheap machine and charge a large price for it. My timer is already not working correctly and it even changes the settings all by itself. I had no clue after only 3 years I would have such a piece of junk!

Have a four year old FP dishwasher that has been nothing but a nightmare. Have had service people out numerous times and still cant fix the problem. Just wondering if Kylie C at FP corporate office is a real person with real solutions to all of the complaints I see listed here. Dont know how they expect to continue to do business with such a substandard product and even less substandard service. Listen to your customers or you wont have any in the future.

Its a shame that all the people who have left complaints here, dont have a friend or family member thats a appliance tech, because the Fisher & Paykel washer & top load dryer are the best laundry set Ive ever owned. Fortunately for me that I have a brother who not only is a tech, but also worked for Fisher & Paykel, so he knows their products, inside and out.When I 1st got them and saw the tops were all plastic, I thought I was forced into the biggest mistake of my life. Because like many other people here, I got rid of my Maytag set that were still working after 30 years with very little service. Although Ive had some issues with the top load dryer, mainly the lint build-up behind the grill that he vacuums out once a month. Ive only had to replace a lint screen and bearings kit in the 6 years that Ive own it. Since I only had to pay for the parts and not for labor or service charge, my cost have been very minimal.As for the washer, the only problem is that when we do large loads it usually splashes water on to the basement floor. Since its only a concrete floor, its not a major issue. The only thing my brother can think why we are not experiencing the same problems with leaking pumps causing computer board to burn out is, we all bought our machines manufactured in New Zealand before they opened their Ohio, USA factory.Considering all the laundry my family does in a week, the Fisher & Paykel set has held up very well, so far. I know its largely in part because my brother is an appliance tech and not everyone is as fortunate. But Im very happy with them. The reverse- tumble dryer has cut down on my ironing, saving a great deal of time and energy.

I have a bottom mount freezer drawer that cannot open but a few inches. Getting through to customer service has been fraught with games of long hold times, getting disconnected when I ask for a supervisor or info on my repair. As I am in the United States, there is no local customer service. All calls are routed to New Zealand. Emails are ignored. My call records get lost. Nothing on the record anymore. We have no log of your inquiry. Calls to their authorized local repair company go unanswered. A second local company warned me that it would a long time until it can get fixed because they too cannot get through to F&P or their techs or get a hold of the parts. Complete frustration. After reading only some of the reviews here, it seems to be a common complaint. Nice looking product but it means absolutely nothing if it cannot function. No company is perfect and I expect hiccups but the run-around here is incredible. My only recourse is to start recording my conversations with the false promises I am given along with posting a review video on social media showing the drawer problems. My hope is to discourage anyone from buying an F&P appliance as the service when needed (and it will be needed) is absolute garbage. It should not be this difficult to get adequate service.

I liked the drawer dishwasher design of Fisher & Paykel. Its my first purchase with them and so far, it works for me.

I am enjoying my Fisher and Paykel dishwasher. I live in a small apt alone and the 1 drawer seems to be working out fine.

This is the third F+P 2-drawer dishwasher we bought; two of them are in our rental flats in London, England. Both have been okay and the service in London was excellent. The one we have in Pennsylvania, I knew when it was problematic there would be no service. These hicks here dont even know what the brand name is.F+P New Zealand recommended two service companies. First, one guy never heard of the equipment but booked his in law to do the service. On the day of the service after waiting a week, the wife of the guy said he has the flu and must cancel. We have been down since Christmas day and its now the 9th of Jan. She didnt know when he could reschedule. The other one had an answering service and I left a message 10 days ago and again twice today, the 10th. The service leads you to a message that says leave your number which I did now 3 times. And if we want faster service, email them at a certain address which we did only to get a message that 10 days ago they changed their address to something else. Still no calls. This is hopeless and I do not recommend anyone to buy this unit in the US unless you are in the bigger cities where service companies are plentiful and they know the products. I loved the unit until I tried to get it serviced. I will never buy another and we own 46 properties.

We were looking at the appliances at the store and the size of the Fisher & Paykel was convenient for us because we had a special place to put it in. Were very happy about it. I like it so far. Its very nice. I love the way it washes and removes stains. The one that I had before was 25 years old so I didnt have the gentle cycle and all those other options.

I wish I had heard about the Fisher Paykel brand about 6 years ago, and I definitely would have bypassed this brand. I have no problems with the dryer so far, but the washer starts beeping into the wash cycle, and it takes forever (and I mean forever) for the tub to fill (Im talking about all day to finish 2 loads of clothes), because Im constantly having to go and press the machine to start up again. It wont rinse. It only fills, and then drains. It also leaks from time to time. I figure the whole panel is shot, and I dont know what the deal is with the tub filling so slowly, but Im completely fed up with it, and after reading other complaints, I feel misled by this company and doubt Ill even bother to waste money to have it checked out. Both the washer and dryer had light usage (2 to 3 loads per week). I will never buy another washer or dryer with a push button computer panel, nor will it ever be the Fisher Paykel brand. I bought my old Kenmore washer and dryer second-handed, and they were still going after 28 years, when I got rid of them. I wish I had them back (who cares if they werent energy efficient, they worked, which is more than I can say for the overpriced cheap junk imported from overseas these days)! I would gladly pay more money for products made in America that is of good quality!

Dont buy Fisher & Paykel products! Unlike GE and Whirlpool their products need repair from day one! I had 3 dryers delivered before we found one that worked. The latest dryer has been worked on several times with the lint trap mechanism being the culprit. When it goes out the dryer sounds like a slow moving locomotive. (Ive been without a dryer for almost a month.) The company knows about the problem but refuses to do anything about it.

We bought a motorhome and our Fisher & Paykel dishwasher drawer was part of the package. It is astounding compared to the ones we previously owned. However it was a little hard to get used to because it’s probably a low end model. It doesnt have any lights on it anywhere, it just beeps, and it wasnt working when we first got moved in but they had somebody come out and fix it and the customer service was incredible. My sister-in-law actually has the double drawer model and when she found out I had one she said, “Oh, you will love every bit about it. It’s just incredible!” Not only is it easy and efficient being in a drawer like that, it does consume less water, it’s quiet. We’re very happy with it and we would highly recommend it to anybody.

I bought two appliances from Fisher Paykel - a double wall oven, $4K, and a range top $2K. I had decided to buy another brand, but was told in the store, that Fisher Paykel was offering a $600 rebate, for buying two appliances. A wall oven, Plus a cook top, or washer, etc. So I bit that carrot, and paid more for the Fisher Paykel, than I would have for the Kitchen Aid or the Wolf cooktop.I have had to spend so much time to try to receive this rebate. Probably 20 emails, several phone calls, numerous submissions of the claim form. There was some problem with it, every time. In the end, they said, I didnt qualify: because this is for a Wall oven, and cooktop. You purchased a Range Cooktop. Its still the same, it has 6 burners, and the range top style is actually more expensive than the basic cooktop. Its just rubbish, that they dont honor these rebates. I have tried to submit over and over, and it has been so frustrating. I have no idea if the appliances work well or not. But the rebate process does not. Dont fall for that.

We wanted to switch from a conventional dishwasher to a drawer type. We’re both getting older and decided we didn’t want to bend down to the floor anymore and so we decided we would go with this, and Fisher & Paykel essentially had a good reputation. We thought we’d try them and we’re pleased. We’ve had it since we moved into a new condominium at the end of June and it’s the Tall DishDrawer. It works very well. I am getting the cleanest, clearest glasses I’ve ever seen come out of a dishwasher. I like the way the inside of the dishwasher is set up because I like the fold down, fold up racks for the glassware which comes in very handy for various sizes. There are a number of clips for putting in very sharp long knives. As a cook, you use very long chef knives. In a regular dishwasher, you can’t really put them in. So I thought that was an excellent feature. Also the cutlery container is very nicely designed so that you can put all of your sharp steak knives point down. It is an exceptionally clean looking and clean staying dishwasher. The entire inside of the dishwasher is stainless steel. It’s really a dream to use. I recommend it to everybody.

My granddaughter was getting married and moving into a home and needed a lot of help with outfitting it so I gave her my old washer and dryer. So then I went out to an appliance store looking for a new washer and dryer and found out about Fisher & Paykel. I had good recommendation from the owner who told me that’s what he had at his house so I chose to buy this brand and I’ve been very satisfied with my first F&P washer and dryer. Really, there are some things that are much better than the previous ones we’ve owned - I think that they spin water out more and the clothes are dryer when you take them out of the washer to put them in the dryer. They don’t have as much water in them so less dry time.

Fisher Paykel DCS Counter Depth Refrigerator - I am absolutely BEYOND frustrated with this brand! Since last October I have had no less than eight, EIGHT, service calls to sort out why my ice maker drops ice cubes into the receptacle below that are freeze together. The ice that comes out of the cube tray is not frozen fully...therefore it becomes a big lump in my freezer. In order to get ice, we have to stab at it with a big knife. NOT SAFE to say the least. I have had two repair companies come to the house. Theyve called FP techs while at my house to go over the issue. The techs advice this last time was to adjust the temperature. (Or to tell me I dont close the freezer door...sorry on that one...it ain’t the problem or I would have had this issue all along.) I also dont overload my refrigerator or freezer door. Its not my first rodeo with an upscale appliance. If I could, I would dump this lemon on the sidewalk. But since my fridge surround was built for it...I am stuck. I have held back my comments for months, but as of yesterday, I am not doing that any longer. I have listened in to the FP Tech calls to the repairman. The first tech was so incredibly rude and insulting I wanted to take the phone from the poor repair guy and give him a piece of my mind. The second tech said, “Oh, just adjust the temp to a warmer temp,” Really? (Why is he a tech?) Did he not understand that the ice is NOT FROZEN all the way when it drops into the bin? The icemaker was replaced fully several visits ago...its something else and frankly, I dont believe for a quick second that its something the tech guys has never heard of before. Im not a repairman, I am a consumer. A very smart consumer that knows the buck is being passed. I paid $600 for an extended warranty on this unit. I expect the darn thing to work properly. If it cannot be repaired the FP needs to come forward and deliver a new one to me. I will simply not buy, nor ever recommend, this brand again. I would be disingenuous. If no one can repair it, not even the trained FP guys with the tech on the phone...I have no faith. Zero. So sad.

Like many others, we bought the Top Load Eco Washer because of the water savings promised. However, my clothes come out dirty or covered with lint. I have run the clean cycle but dont detect any improvement.

Fisher Paykel has the most inefficient customer service/repair arrangement I have ever seen. FP provided me with three numbers/businesses to contact for washer repairs. Two local companies do not service my area. The one that does service my area, A&E factory repair, does not have a contract with Fisher Paykel. Imagine! Call them, but there is no agreement! I have an authorization for parts from FP but A&E will not order them unless I pay for the parts and try to get reimbursed from FP. FP says we dont accept this authorization. Since the companies dont work together, hows that going to happen? I have made at least a dozen calls to FP and A&E and each help line tells me to call the other one for help. After looking at other comments about FP washers on this site, and from my own experience, Im convinced that FP appliances are money pits and health and electrical hazards. Customer Service numbers are merely smile and nod over the phone tools. ..frustration will make the customer go elsewhere.

This is the second set of washer and dryer we have owned. Our daughter has the first set, and after 15 years, it is still working great. Due to a re-location, we purchased a new washer and dryer. The washer works fine. The dryer, on the other hand, is not working out. We had the repairman come out due to the fact that the dryer overheated. It had to be taken apart and all the lint had to cleaned up. As per the repairman, it is a design flaw. This has to happen every third week; the lint builds up so fast so I empty the lint holder every time I finish drying a load. We have had our dryer vent cleaned from the outside, and just to be sure, we cleaned it from the inside also. We are not happy with this dryer. My husband said we should just get a cheap dryer somewhere. I had so much confidence in Fisher Paykel that’s why we bought this second set.

F&P product quality has bottomed out. Our first set of Fisher & Paykel washer and dryer worked very well. We sold them with the house in FL. We relocated to TN and purchased the newer model washer and dryer, and sorry to say, will never purchase another F&P product again. The DEGX1 dryer has broken down multiple times (no heat or taking hours to dry a load of clothes). The lint trap is extremely inefficient. We have had to repair the dryer and put out money when we could barely buy food. The washer that we purchased at the same time does not effectively wash clothes and they have to be rewashed. We are so disappointed and angry that we put so much money. Talk about sorry workmanship!

The griddle on this range is a piece of junk. It does not heat over 250 degrees. I have contacted Fisher & Paykel numerous times about this problem. They referred us to a repair service. The serviceman does not even want to work on a DCS. They have adjusted the griddle numerous times and replaced the thermostat twice. It still does not get hot enough! Fisher & Paykel will not let you talk to their technician to explain how the griddle is working. We are unable to get a phone number where we can talk to someone who understands how the griddle is supposed to work. One of the service reps in New Zealand asked us to fax all the records we have kept on the problems with this range. The number he gave us would not go through. I think he did not want to give us a correct number. He would not even give us his last name so we could talk to him again! If they were an automotive manufacturer, after reading all the bad reviews, the government would have already put them out of business!

I had an issue with my Fisher & Paykel stove oven door not fully closing and providing a good tight seal. I initiated a service request under my warranty in the middle of May 2017. As of today... July 7, 2017, I have not had a service call initiated by the company. They sent me the repair parts but will not schedule a service call today. Talked to the region rep for the company numerous times on the phone only to leave me frustrated to no end. I have at this point given up on getting any satisfaction with this issue. BUYER BEWARE!

We have been the proud owner of a two-drawer for approximately 9 years. We liked the design so much we bought the dishwasher in another state and transported it to Florida of installation. We have turned a deaf ear on the fact that it is noisy due to the fact that we liked the convenience of it so much. Well, things have started to go wrong with the unit which include losing the backlighting on one of the displays, total breakdown of the plastic trim plates and failure of the drawers to drain. At times, the bottom drawer has in excess of one inch of water after completion of the cycle. The other day, I called the customer service number and spoke to a lovely young lady who attempted to address my concerns, took down all of my identifying information and advised me that she would attempt to obtain some sort of assistance for me toward the purchase of a new dishwasher. My wife and I agreed that based on the age of the unit, it is probably not worth the expense of having a repair person visit, diagnose the problem and obtain all the parts that would be needed to get it running and make it look good again. To my dismay, I called back today, provided all of my identifying information and learned that my call was not on file and therefore, nothing had been done on my issue. What a shame because even though these units do not get great reviews in the United States, my wife and I were willing to take another chance on a new one instead of buying a conventional one. We had had a pretty good experience with our unit and are just hoping we can get some assistance, as these dishwashers are very expensive. I would think that a company with the good reputation of Fisher and Paykel would want to ensure that their customers are satisfied for the life of the appliance. I am getting the feeling that they are really not interested in helping me at all!

We bought the Fisher Paykel dryer at Lowes after being told it was one of the best dryers on the market. Soon after, we had problems with the way it dried (not drying many loads) the control panel cracking and breaking and we couldnt even turn it on. Now it is making the squeaking noise which is probably the bearing. It is now out of warranty and to fix it I could invest in a better dryer than have to pay to have it fixed every year. The technician keeps saying to us as, “Well, that it is the vent, etc.” I had other dryers using the same vent for more than 20 years and they worked just fine until they were older than 10 years. It is not the vent.

A few short years ago I bought a new F&P fridge. About 12 months outside warranty it stopped working. The technician told me the failure was so serious it would be cheaper for me to buy a new fridge. Which I did. Foolishly I bought another F&P (I was still laboring under the delusion it was a good brand.) That fridge stopped working three months outside the warranty period. The technician (from F&P) tried to fix it once and failed. Tried a second time and failed. By this time I had been without a fridge for days. He then tells me he will have to send way for parts and that might take a few days. In the same breath he tells me hes not quite sure whats wrong with the fridge. Could be the compressor as well. I told him to forget the whole thing. I bought a new fridge. You can bet it was not a Fisher and Paykel. (Both fridges only ever had light use by the way.) Caveat emptor..

Extremely poor service on a non-functioning product from day 1. Had numerous service calls dealing directly with FP service techs who failed to diagnose problems. They kept having my techs replace different parts. Took months. Finally sent replacement dryer. Doesnt work that well either. Through with techs. I am moving and am thrilled to leave a year old dryer (replacement) behind.

Just bought a new Fisher refrigerator 6 months ago. I looked for a review in Consumer Reports but didnt find one. Let me save you the time: Noisy piece of crap that has equal service backing. Let me describe the 24 hour noise combination: constant gurgling, constant whirring, constant groaning, constant grinding. Refrigerator shuts off 10 minutes in 24 hours while set on the warmest setting. Customer service? The positive side - they answer the phone. The negative - you will never get anything resolved. Call backs are nonexistent. DO NOT ACCEPT it when they say they will call back, they will not. This holds true with regional service reps. I could go on for pages of my nightmare but I have already wasted hours upon hours pursuing a fix with no results. This piece of crap is going to the curb, sick of it and cant take the noise any longer. Im done.

Like the 100s of complaints I have just read about F&P clothes dryers mine is no different. Actually, compared to others Im feeling lucky that mine has lasted 6 years before a drum bearing has failed. My issue is two fold:1) After contacting customer service they were totally satisfied with six years and considered it a good run. I, however, am not satisfied with six years since my Maytag lasted 28 years and the only reason I gave it up was for styling reasons. I gave the dryer to a young married couple to use. It might still be running for all I know. F&P were more than happy to sell me, at full retail price, a bearing kit.2) After seeing the 100s of complaints and reading the companies stock response (which is not helpful at all), I am left wondering what the results were and how did the company satisfy the complaint.I have ordered the part from the company ($73.30 plus shipping) and hopefully this will solve my squeaking issue. I wished I had seen this complaint board before I purchased an F&P product. It really makes we wonder how F&P can stay in business.

Going strong for 15 years. Lights blink to advise a problem. Count number of blinks, look it up and problem solved. In 15 years only one issue. A sock got stuck in the tubing. Detailed instructions showed how to remove it. Automatic load adjustment & water level sensor.

After a great deal of research, I learned this refrigerator has the least depth of any other on the market that includes a water dispenser. This is due in part to the fact the ice maker is not contained on the door; the icemaker is contained in the bottom freezer. Yes, you have to scoop out the ice manually, but the depth space savings is worth the trade, and the chilled water dispensed doesn't require ice. Although I initially thought it pricy for a refrigerator, it was my only option for the space in my kitchen. I ordered it on a Sunday evening and it was in my kitchen Wednesday afternoon. I love this stylish and sleek refrigerator!!! While 17 cubic feet may seem small, it is an ideal size for most families. In most cases, the items stored in the back of a refrigerator are forgotten or the space isn't really used anyway. There is so much shelf space that I was able to get more in this refrigerator than my previous larger unit. I was surprised to find that the water filter is not contained within the unit. The filter holder mounts to the wall, or, in my case, an adjacent cabinet, and just the water line attaches to the unit. This perhaps goes with the philosophy of no wasted space in the unit. I opted for a three year extended warranty for just over $100, but I am optimistic I won't need it. I'll update this rating if I have problems with the unit, but so far I have absolutely no regrets.

We purchased a refrigerator ( fisher & paykel ) when we remodeled our kitchen. After 3 years, the door alarm kept beeping after we closed the door. This would keep going until we opened the door and pushed the button inside. We called the company and tried everything they suggested, to no avail. We went online and found that many other consumers had the same problem. Finally, we asked for an authorized service company. They recommended KAM appliances. It cost 95 dollars to get them to come out and tell us that they needed a part to make the repair. When they returned, they told us that the part was defective and they would talk to F& P again. They came out a third time and then the refrigerator would not work at all. We were told that it could not be fixed. We called F & P and they told us we were out of warranty and offered us a pro rated price on a new refrigerator.

After several attempts to repair my dishwasher, the cause of the problem was found. The circuit board was bad. The board has been replaced three times and each replacement board has gone bad in a short period of time.

This is my second Fisher Paykel dishwasher. My first one lasted for over 14 years almost double the life expectancy of a dishwasher. I loved that dishwasher and loved the reliability. I could not purchase anything other than a Fisher Paykel for my next dishwasher. The new dishwasher is even better than the first. I love the improvements with the adjustable to racks. The new machine works flawlessly as expected. I love the ability of only using one drawer if I do not have a large load. I also love how quiet this machine is. It is truly a pleasure to own!

Fisher Paykel washer & dryer - Absolute worst products ever!!!!!! Over 22 service calls over the past 5 years, paid 3,000 for both. Will be hauling them to the dump next weekend. Back to Whirlpool.

This Machine is reliable, but mine tangles sheets, it has good features, but problem when Tangles sheets, has good cycles on water, has extra cycle for really dirty clothes, I have always had this brand of washing machine, only problem I have had in 8 years is to change water hoses at back of machine, I wash daily has been okay for me.

I bought a Fisher and Paykel dryer less than six years ago and the major drum has already gone out. The dryer has not been used that much as I am a widow and hang my clothes out in nice weather. It will cost so much to replace it and it is also throwing little pieces of metal in lint trap. I will have to buy a new dryer and it will not be this brand. I am on very limited income and it is putting a hardship on me to have to replace. The reason I bought the set is it came highly rated. Will not recommend to anyone.

DEC27C and wL26CW1 - I have had a couple of problems with my units. However, two occasions they were covered by warranty (the washer). I just had a problem with my dryer. The bearing on the right side of the drum went bad. I called F&P and talked to the very nice rep who took my order for a new bearing assembly and sent it out to me UPS ground. The rep was kind enough to tell me that if I were handy, yes I could fix it myself and she was right. After the part arrived, it took about 15 to 20 minutes to repair. Wee, the dryer is back in service. My problem is the $250.00 of ruined clothing and the price of the part and shipping. I did contact a F&P authorized repair service, but the service is not what I would call great. When I called the tech and told him I thought it was the belt, he said It is not the belt; it is the bearing. You do what you know how to do and I will fix the dryers. That was a little insulting to say the least. He then told me the squeaking would not harm anything and I could continue to use the dryer, but it may spit out grease (hence the damaged clothes). Well, my wife used the dryer and ran a load of dressy whites and they came out with little spots all over them. So F&Ps authorized repair person gave me bad information. Live and learn. But as a whole, F&P on my dealings with them have been good. It is a shame that the face of F&P is who is giving them a bad name - the repair techs and their offices.

Im a kitchen and bath designer so I know about Fisher & Paykel. We have them in the showroom at the last place I worked, and I inherited that when I bought the display, when we downsized after the crash, and I just replaced it. I put it in my sister and brother-in-laws house, and they love it. Its a great appliance for Californians and retired people who are you know downsizing their homes, as their kids go off to school. Its also great for young couples with kids because they can do one load. The dishwasher is great because of the two drawers. Besides, its a New Zealand product.

Second time using my brand new F&P top-loading dryer; and it started making a loud thumping noise and would not stop. A technician came a few days later and made an adjustment which seemed to work for the next load; but alas, the thumping noise came back soon after. The technician came back and replaced a part. Everything was fine until yesterday; the thumping noise is back, but even louder. I’m very fed up with this dryer. Like other reviewers, I have also had problems with drying time – any energy-efficient feature, this thing purportedly has, is out the window because it takes so long to dry anything. I also have the matching washer; and judging by other comments, Im afraid it, too, will start giving me problems. I would absolutely not recommend this brand to anyone, and I so wish I could return them both and buy something else.

I chose this counter depth refrigerator RF175WDX1 as part of a kitchen remodel. After 3 months or so, all is good. It is quiet and looks good in the kitchen. I purposely chose this model without water & ice, but the one thing I would suggest is a separate, narrow shelf for ice trays.

My nightmare began when I bought a DCS 48 inch dual fuel range/ovens from Aggressive Appliance, Orlando, FL. I immediately had problems with the light, thermostat knobs and then the problems grew... My ovens would not heat about 300/350 degrees and then would not maintain that temperature. Aggressive Appliances came out over six times to fix my problems. Eventually, after replacing the third thermostat (which I was told was the only part that they didnt make... yeah right!) they said that they could not fix it. The Regional Sales Manager Peter **, then came out and he couldnt fix it either. He then said that they would replace it. I asked him at that time what would happen if the second DCS range did not work, would I be able to get my money back and he said yes, that that wasnt going to happen. Well, you guessed it... Friday they put in the second DCS 48 inch dual fuel range/ovens and the large oven does not even get warm, the light does not go off, the grill had three dents in it. This has been a continuous nightmare which is only going to get worse because I have already sent out over 118 invitations to a huge event at my house which will be catered. They want to try and fix the second range when they should have made sure it worked before shipping it to me. Zero quality control. Save yourself the heartache. Spend a little more money and get something that will work. This product and company are not worth the headaches, tears and frustration. They do not honor their expressed warranty, nor apologize (until I pointed out that no one had even said sorry), nor offer consequential or incidental damages. What was supposed to be an exciting, joyful purchase has been a living hell. Hopefully, you will be wiser because of my pain.

My Fisher & Paykel dual fuel (gas top/electric oven) is by far the worst appliance I have ever purchased. From day one after the installation, the oven wouldnt work properly because of, what I later learned, is a PLASTIC lock which came broken. Without this lock, the sensor believes that the oven door is open and the oven wont work correctly. According to the technician, this lock breaks frequently, and he mentions he doesnt understand why a piece so important is made of plastic.The technician comes back with the part to fix the issue, but when he puts the oven all back together, it seemed that the oven door was no longer centered in place. He said that it should not be a problem, after all, the oven was now working. Although I thought it was a very poor customer service response for an appliance so expensive, I decided to bite the bullet, as I had spent too long without an oven. Despite my compromise, a week after this repair the door completely sunk to one side. As a result, the oven was again non-operational. Another technician comes, this time to tell me that the door hinge had an issue. He didnt have the spare part, so I go another month without an oven.At the day scheduled for the technician to come to install the new hinge, he missed the appointment, allegedly because previous appointments that ran late. So now I have at least 3 more weeks with no oven until he can come again. After weeks, the technician is back. He installs the new hinge, and of course, the door is again not centered. The oven doesnt work properly, because, without a centered door, the locking mechanism doesnt work well. Interestingly enough, he insists that everything is fine, and tells me that the lock is only used for the oven self-clean function, which I should never use because everyone who uses it requests a repair right after due to oven parts that get burned and makes the oven malfunction.Interesting to know that the oven is even worse than I thought, and that the self-clean feature is unusable. But back to my case, even though the lock is not essential, it affects how the door open and closes, and the oven does not work well without everything centered and in place. His answer: I cant do anything about it. Now I call Fisher & Paykel to complain, and their solution? To send another technician. Im now nearly one year without an oven. I simply cant bake anything. So my advice to all of you considering to buy a Fisher & Paykel appliance, believe the bad reviews and stay away from it. I was one of those who thought no, it cant be that poorly made at such a high price tag. Well, it is, and its customer service is just as bad.

My dryer runs way too long and does not dry clothing. The dryer lint bucket does not perform properly. The lint bucket has to be removed, then a screw taken out of a cover plate so you can clean the lint off of the screen.

The Fisher & Paykel dishwasher came with the motorhome I bought. What I like is its quiet but right now, it was missing parts and theres a broken piece that Im waiting for another part so Im not too crazy about the quality control.

I had just purchased a brand new F&P dish drawer from a local PC Richards store. No less than 3 days, I needed to call for service. I spent quite a bit of money on this unit and was excited to finally be able to experience all of the features this dish drawer had to offer the consumer. Its so sad to say that I was let down by the company. When I called F&P Customer Service line, I had to wait on hold for almost 30 minutes to finally talk to someone. They seemed like it was all my fault which made me even more angrier. Nevertheless, PC Service came and it still is not working 100%. I will probably try and return it and go with a better known brand. I wouldnt recommend this brand to anyone looking for reliable dishwasher.

We purchased our refrigerator in October of 2013 and we love it, the only brand that offers counter depth. The set up inside allows for storing plenty of food and beverages.

Fisher & Paykel SmartLoad Electric Dryer DE62T27G. The dryer worked fine for 4 years - no problems until now. The heating element would not shut off even when the power light was off, that required us to pull the plug. I consider myself lucky that I was home and caught the problem else a fire could have occurred. Pushed the reset button and now no heat at all. Considering a repairman but am not thrilled about paying!

I purchased a Fisher Paykel Washer and Dryer from Sears roughly 4 years ago. Dryer stopped heating. I found a repair person, had to order parts. It is now 1.5 weeks later and the parts are finally in. It will be another day or so before the repairman can come over, $330 for repair and two weeks of hanging clothes or going to laundromat for drying. I would have to seriously reconsider purchasing this brand again with this type of wait for parts.

The reason we picked Fisher & Paykel refrigerator is because we have a built-in space and we had to have a certain width. This one came close. I could not find any other in the stores around here. I went to Lowes and asked them if they could order it and they said yes. Our Sub-Zero had gone completely out. Weve had it for about 30 year. I was used to the old one but I love this one. I love the interior and everything except for one thing. There is no meat tray in it. And my husband would like it if a jug of milk could fit into the door. When it was delivered it had marks on the door and I got in touch with Fisher & Paykel about it. They told me theyre going to send someone to redo the doors or give us new doors. These were blemishes and theyre getting it taken cared of.

I purchased a Fisher & Paykel dishwasher through Lowes. The reason I chose this is because its the only brand that makes that little drawer dishwasher anymore. I absolutely needed that size unit because we have very small condominium kitchen and I just simply could not have a drawer that laid down, theres no space, so I like the unit very much. Its working fine and the quality seemed good. The stainless is good. The installation was fairly easy. It was done by a contractor and Ive been happy with it. It was an easy purchase. Lowes did okay. There are a lot of people who are living in smaller spaces as things get smaller so I think those compact appliances are really great.

We are very happy with our Fisher & Paykel refrigerator. We like the space when we open the two drawers and the lighting. It works very well. I have no problems with it.

I previously posted a complaint on January 24, 2012 about my washing machine. After my post, Fisher Paykel contacted me promptly and a repairman came out and repaired my washer, free of charge. I wished I had first contacted the company and given them a chance before posting a complaint. I cant speak for others, but my complaint was handled in a very professional and proficient manner and Im elated to have my washer working again.

I am a rural American, I have used the Fisher & Paykel washing machine for 4 years and have continually smelled mold and mildew. Today, the washer spilled water all over my laundry room, so I took the entire machine apart. As I suspected, there was mold and slime all over it. Why does water sit on the bottom of this washing machine all the time and what can I do to correct this problem other than go buy a GE?

We own a Fisher Paykel refrigerator and a washer and dryer. I love those appliances. First of all, I live in a condo. Were a small family so we dont have a big house. What I like most is that those appliances are compact. Theyre not small. My refrigerator is probably the biggest refrigerator that still fits in my kitchen. Its just so nicely designed that it fits into the narrowest spaces to put it in and at the same time it has so many space inside that Im really happy with it. The same about my two other appliances that are a washer and dryer. Theyre separate. Theyre economical. I really love how my clothes look like. But theyre fairly new. I just bought them all this year so I dont know how they would behave in the future. The only thing is when I need a spare part, its really tough to find one.

I called Fisher Paykel to clarify range installation clearances. The first time I called, after waiting at least 20 minutes on hold, I talked briefly to someone who couldnt answer my question so he forwarded the call to a technician. After waiting another ten minutes, the technician hung up on me. The second time I called, I again had to wait at least 20 minutes. The person I spoke with that time said he would get answers & call me back. He never did.

I have just replaced my old Fisher Paykel dish drawers with new ones. I love the drawers. Their size and versatility work great for the two of us. The inside of new one is a bit smaller than my old one so that is taking some getting used to. That one small thing is my only complaint. I would definitely recommend Fisher Paykel Dish Drawers (and have).

Fisher & Paykel is good, but not great because the handles broke on the dishwashers. Both of them broke and theyre pretty new. We just had them repaired.

My girlfriend’s aunt has a Fisher and Paykel washer and dryer she’s had for about 10-11 years if not longer. She said she’s never had a problem with them so I decided to buy a F & S washer and dryer too. So far I haven’t had any issues. I’m happy with them.

Bought a Fisher & Paykel washing machine in 2011 from Lowes. In Dec 2015, motor and control panel blew out. $649 to fix and its that much to buy a new one. FP doesnt stand by its product. We took the hit and bought LG machine. Crossing fingers for a better experience. Appliances should last more than 4 years, dont you think?

Had many, many, many problems w/ this piece of crap oven... Pd too much to have all this. I had a lemon & Fisher Paykel did nothing about it. Ive had over 5-6 calls on this crappy oven & never once when I called Fisher Paykel did they do a damn thing about it. It finally died the day after Thanksgiving... even though the elements has went up over a yr ago. Had to put it on broil to get the oven to heat. The self-cleaning was another major problem. I got tired of the service guy telling me not to use the self-clean... dahhh. What the hell did I get it for to look at it... I would never ever, ever, ever recommend this mfr to anyone. The worst oven I ever, ever, ever had... It now is in the dumpster & before it went I beat the crap out of it for all the aggravation it gave... Top of the line my ass. You guys need to go out of business because you suck!!!

We had Fisher & Paykel washer that was about 5 years old. The pump went out and the cost of replacing was so high that it was better to get another one from a different manufacturer. But the washer broke out unlike the one we got from Fisher & Paykel, so we purchased from Fisher & Paykel again. Compared to the past model we had, this one is good. I like its soak cycle feature which the other one didnt have. Were not happy that the first one didnt last longer than it did but we like it.

I bought a Fisher and Paykel washing machine. It is not even 3 years old, but it leaks everywhere, smells moldy all the time and grime builds up in the drum and softener bowl. I had a Kenmore that was 25 years old and it never had any problems. I thought I would save energy and help the environment by buying a new machine. Boy, do I wish I had my old machine back.

I was contacted by a Fisher & Paykel customer service representative who read my complaint. She explained to me that all I needed was a copy of my receipt and she would see what could be done to take care of my problem. I knew I purchased my dryer at Lowe’s so I thought that I would be able to call them to get a copy. Well, that didnt work out quite like I thought. Lowe’s on the back end couldnt find my receipt so I thought I was out of luck. The Fisher & Paykel representative said not to worry, just give me the make and model number and we would go about this a different way. So I did. Fisher & Paykel set up an appointment with a service tech who got the part I needed and came out and installed it. My dryer is now working and my wife is happy. Now that my wife is happy, Im happy. Thanks, Fisher & Paykel, for standing behind your product. To all those who are complaining: it’s not what happens that matters, it’s how the company responds to the problem!

We purchased an F&P EcoSmart Washer and Dryer set in 2009. Six months later, the dryer began making high-pitched squeaking noises. We figured it was the design and just covered our ears when drying clothes. The squeaking turned into moaning, and the moaning turned into unbearable metal-on-metal gnashing - its abhorrent. To top it off, the dryer drum has now shifted off of the tracks, meaning that it must be manually forced back onto the tracks and pried open with human hands.Im sick of fighting my dryer for custody of my clothes. I contacted F&P about this last month, and they told me to contact an authorized F&P service company. One hundred dollars an hour to diagnose the problem, plus $100 an hour for repairs, plus parts? No, thanks. Id rather go buy a new Kenmore. Until that lovely day, I ensure everyone who steps foot in my house and hears the travesty in the laundry room knows its a Fisher and Paykel!

In my all entire life I had been changed my range only 2 times. I have been in USA for almost 30 years, I had to change my range which was build in the kitchen since 1960s. I renovated my apartment 2008 and had to buy new range, which I chose Fisher & Paykel. Since the first year I had problem with the burners. I had spend more money more than the value of the unit. I highly recommend even do not go close to it, and to look at it even. The worse range that I had in my life.I called a couple of technician to let them know, all had been advise me it is not worth, change it.

I have had my Fisher Paykel Dishwasher for about 10 years. I absolutely love the concept of two drawers for washing dishes since I always have an empty washer that I can load. But I have to admit I have not been 100% satisfied with the unit. The top washer has always had issues and I have had it serviced almost every year for the last 10 years. Most of the time it will beep and stop running through the cycle for no reason. And even when it does run through the cycle, some of the dishes will need to be run again. It is not always super clean as I would expect from a good dishwasher. I am told that the newer models do not have the computer at the bottom of both drawers, which causes it to short circuit a lot. I hope the newer models are better at cleaning the dishes than mine is.

Fisher & Paykel Activesmart 16.9-cu ft French Door Counter-Depth - Very happy with the refrigerator. Like the quality. A few items would have been helpful: i.e., only one ice cube tray, no egg storage container and a couple of trays for the shelves would improve storage. Based on a premium product would have expected all the above included.

When I remodeled my kitchen almost 10 years ago, I loved the look of the Fisher Paykel double drawer dishwasher with the matching panels to my new cabinets. However, today it is unplugged and Im debating whether to repair or replace. Seems to have many electrical problems and a mind of its own. Fisher Paykel has replaced almost every part of the unit and repairs are costly. The last repair lasted less than a year. I live alone and ran the dishwasher once a week preferring to wash a few dishes by hand. The unit runs great and I love it when its working (last week). But, now if I plug it in, both units start up by themselves and beep. I keep turning them off and they restart! So, it sits unplugged til I make a decision on my next dishwasher. Too bad... it looks great.

Our service technician came this morning and the washer is fixed. No parts needed! Apparently, a couple of tub support/positioning springs came undone during a spin cycle when a load unbalanced. A Fisher Paykel customer service manager called and spoke with my wife. My wife still loves her washer and dryer and was favorably impressed by the service manager call. So, my complaint is resolved. Thank you.

We bought a new Fisher & Paykel washer and dryer at least five years ago. When we went and looked to buy a new washer and dryer, they had a F&P set sitting there. They were quite a bit more expensive than a lot of the other ones there at the time. I looked at them, read a little bit about them and liked what I read about them and they did seem to do as well as they said. The clothes would come out of the washing machine with a lot less water still in them than I was used to from other washing machines and it would really spin the water out well which meant less drying time. You can set it on automatic and it would decide how much water it needed.Were still using the washing machine, and it still does an excellent job. The only problem weve had with it is I have had to replace the agitator two times because the clothes would get caught under the agitator blade. And if the kids were getting the clothes out and not paying attention they would break the agitator blade. Also the dryer some time ago started to have a loud squeaking noise, and I looked up what it was. There were some parts I could have purchased for less than $200 and it didnt sound like that hard of a fix but we decided to go ahead and buy a new Fisher & Paykel dryer. We bought a new one within the last few months. Overall, Ive enjoyed using them.

Looks great - love the look in the kitchen. Washes the dishes ok but have to make sure nothing blocks the washing arm which is sometimes hard to know until you open the door at the end of the cycle. Biggest complaint is that the machine is SO loud. I am so disappointed that I purchased the unit and would love to replace with a quieter model.

This was my official complaint to Fisher and Paykel. I bought your product (washer and dryer) from Lowes 4 years ago. I spent roughly $1600-$1700. The product ran pretty well, and I enjoyed them for most part until our dryer stopped heating. I assumed it was the heating element, so I called around to see if I could have some service it. No one other than A&E Appliance Company services it. Every appliance service company said they used to service it, but could not get info and parts for them so they stopped. A&E sent someone out here for the service. He had no idea how to work on it. He spent 2 hours trying to open the dryer and had to have someone on the phone the whole time to tell him what to do. He finally determined it was the heating element at 8:00 at night. He said he would order the part and schedule a follow up appointment. I waited a week; no call from them. I called them up and asked what the deal was. They had no record of my previous appointment and said no one had ordered the part or made another appointment. I asked if they could give me the servicemans number. They said they did not have their numbers. I asked if they could get in touch with them and they said they would page them to call me. Three days later, no call. I called back and they said they would page them again. Three days later, no call. I said the heck with it and searched for the part myself. I found it, installed it but now there seems to be an electrical problem. I used my meter reader to find where the power failure was at. I thought I found the part that was needed. I went and bought another part, installed it and still it doesnt work. At that point we were a month in and I was $300 down. I was at the point where I was going to buy another dryer and sink the Fisher and Paykel dryer in the closest pond. I called 1 888 936 7872 and explained to them the situation and asked if Fisher and Paykel could make any suggestions before I sunk this piece of junk. They asked for me to call A&E again. I explained that I could not get anyone to come out here and that if I did, I would have to pay at least another $300-$400 for diagnostics, parts and labor. I only paid about $800 for it so that was out of the question. The representative then told me that she would open a file for me and F&P would make sure A&E came out and fixed it at no charge to us. For this I said, that would be great service and show the consumer that F&P was committed to service. We opened a file #** and they said they would call A&E to ensure someone came out to service me ASAP (at no charge). A&E calls me 2 days later and says we will be out there this morning to take a look at it, but I would be charged. I explained that F&P was to handle the charges. They said no. The service request mentioned nothing of that. They asked me to call F&P and sort it out so now I have to be acting as liaison between A&E and F&P. I called F&P again and I had to explain the whole situation again. This time the rep tells me they can probably waive the diagnostic fee but thats it. I said no, forget it, Ill go buy a dependable brand. She said she would contact Michael, who was the person that had authorized the request before, and she said she would call me later that day to let me know what she found out. Two days later, no call. I called A&E and asked if F&P has contacted them; nope! I call F&P again and asked for the status of my request. They say, Oh, no one submitted that request. At this point, I have had enough of playing liaison and being a sucker. I just went to Sears, bought a Maytag and have an $800 F&P dryer sitting in my laundry room that I am about to sink into a pond. I have NEVER in my life experienced such incompetence from two companies. I promise you I will never buy any F&P product ever again, and I have already begun spreading the word to my friends and whoever will listen. If you would like to get in contact with me, you can visit my new Facebook page. Dont ever buy a Fisher and Paykel appliance. I and many others are sick and tired of the lack of service this company provides. Your company’s service, along with A&E’s, is horrible!

I purchased a Fisher & Paykel dishwasher in 2001 because I thought that the two drawers would be great since there are just two of us at home. Directly out of the box, this dishwasher had a dented stainless steel panel on one of the drawers. The water sensor was defective in the other, which caused noisy alarms and error messages. It only got better from there.Both drawers seals were defective and replaced multiple times in the first year. When the seal again caused alarms to go off after the warranty, the bill was over $150.00 each time this happened. These drawers were lemons from the start and should have been replaced. I have not used the machine for eight years. My husband and I do our dishes by hand.However, my current horror with this product is that now, to add insult to injury, the two drawers take turns in making beeping and/or clicking noises and the lights flash. This leads us to turn off the circuit breaker. Since my trash compactor is also on that circuit, I am unable to use everything in the kitchen that is also on that circuit--unless I go to the basement and turn on the breaker. This product is not worth the effort of purchasing.After the first year of keeping the machine running, I was told that the changes were made to the drawers that improved the quality and reliability. This purchase has been a horrible experience and I would never recommend this product to a friend. Just the thought of paying another $1,800.00 to some company for a machine to wash my dishes gives me pause to say the least. I am extremely disappointed in every aspect of this product. Certainly, the design, workmanship, quality control, value and servicing have failed to meet its intended purpose.

My Fisher Paykel washing machine quit working. After venting about my Fisher Paykel washing machine, I was contacted about my issue. To my surprise, I was contacted by the company and my machine was fixed, free of charge, within 5 hours. As it turns out, the washer that I had thought was just a piece of junk turned out to be so sophisticated that it shut itself down rather than short out and possibly burn down my house! I will now only buy Fisher Paykel appliances!

Contacted the Fisher and Paykel Customer Care to repair a 2 year old fridge - no longer working (under warranty). The fridge was removed and taken in for service and a replacement fridge was provided. Our fridge was returned 1.5 weeks later, and we were told it was working. Its not. Contacted the service dept, given the run-around, told it is probably a small repair required and the technician will attend on site - but not for 4 days. Thanks guys. Its 30 degrees out. Love having to deal with a fridge/freezer and 100s of $$ of rotting food.Would have been helpful to at least speak with a manager, or be reassured that given it was their error, or case would be prioritized. Debbie at customer service said nothing can or will be done, was unable to reach a manager, said Josh (the technical supervisor for our area) should get back to us within a day or so. Very reassuring (thats sarcasm). I find it very strange. Dealing with a mistake can be so easy with an apology, acknowledgement, and reassurance. None of which were provided.

We purchased our Fisher & Paykel set in 2005. We purchased the washer first as our GE model took a dive after 12 years of faithful, service-free service. The dryer caved about 5 months later and we replaced with the Fisher & Paykel ECOSMART for $825!!! Now, we are usually not people to splurge on this stuff. Our GEs did great so we took some convincing to upgrade, but we did. In hindsight, I should have taken the $400 GE and 12 more years of service-free service over the FP. Our first service call was in 2008 because the bearings went. We had 2 more service calls to replace those again and again since then along with a service call for a vent issue, a heating issue and now a fan issue. 5 calls in 8 years at $75 a pop PLUS parts, todays call was $200 total!!! This dryer has cost us close to $2,000 in 8 years...no dryer is worth that when it comes with problems, service calls, replacement parts, and a not-so friendly customer service person who my husband just hung up with. DO NOT BUY ONE!!!!

This refrigerator was the only model that would fit into our kitchen properly. We have been very satisfied with all of the attributes.

We spent 3 times as much for a trendy looking SS Double drawer dishwasher. We had the service people out 3 times the first year. He spent hours at a time on the phone to Tech support in New Zealand. Never got the bottom drawer from leaking. Subsequently it would trip a wet switch and would not restart until it completely dried internally. Finally Fisher Paykel offered a brand new later improved model. The catch was we had to pay freight since local distributor quit handling the brand. This cost $395.00 for shipping. Or as much as a mid range Whirlpool. It malfunctioned within 2 years. Local service tech got Fisher Paykel Tech support on the phone. Diagnosed as bad hot plate. Spent $200.00 to put new on in.Didnt fix problem. Further inspection showed it was a burned main circuit board. And now a burned wiring harness. I spoke to customer care about my issues. They have said document and possibly theyll do something? That is still uncertain. Ill repost if something positive comes out.

F&P Washer model # wa37t26gw2 - I bought this washing machine from a local Sears in Newton, KS. I have had it now for three years and two months. My husband was washing clothes the other night and went out into the laundry room and the whole room was filled with white stinky smoke. The whole entire board of the machine is burned up. Im just not satisfied with a washer lasting only three years before I have a major problem. I just wanted you to know!

I did a search online for high-end kitchen appliances and that’s where the Fisher & Paykel name popped up. I said I would go with that one at my end because it was in my price range. And my wife watches the cooking show and mentioned that Fisher/DCS was one of the good brands and so we purchased a Fisher & Paykel refrigerator. The new refrigerator doesn’t keep things as cool as the old refrigerator does. The drinks and everything else was cold in the refrigerator, not just the freezer. I thought it was the problem of the refrigerator so I had to go to their place. It seems like it’s designed to keep things at around the 40-degree mark and not much colder - I never really had to pay attention to these details before. Maybe it’s the way the refrigerator operates and refrigeration is supposed to happen, how it’s supposed to work. Maybe I’m just used to a refrigerator that keeps everything too cold.