I am enjoying my Fisher and Paykel dishwasher. I live in a small apt alone and the 1 drawer seems to be working out fine.

Fisher Paykel has the most inefficient customer service/repair arrangement I have ever seen. FP provided me with three numbers/businesses to contact for washer repairs. Two local companies do not service my area. The one that does service my area, A&E factory repair, does not have a contract with Fisher Paykel. Imagine! Call them, but there is no agreement! I have an authorization for parts from FP but A&E will not order them unless I pay for the parts and try to get reimbursed from FP. FP says we dont accept this authorization. Since the companies dont work together, hows that going to happen? I have made at least a dozen calls to FP and A&E and each help line tells me to call the other one for help. After looking at other comments about FP washers on this site, and from my own experience, Im convinced that FP appliances are money pits and health and electrical hazards. Customer Service numbers are merely smile and nod over the phone tools. ..frustration will make the customer go elsewhere.

We bought a brand new Fisher Paykel dryer at Lowes. When we went to hook it up, it did not heat. When we called Fisher Paykel, they said it was no longer under warranty because it was manufactured in 2007. Lowes would not stand behind it either. When I tried to get a service person to look at it, everyone told us they would not work on Fisher Paykel products. Now, I have a brand new dryer that doesnt heat and cannot get repaired. Would never buy an F&P product again and would recommend others to think twice before purchasing one.

Lowes told us these appliances were top of the line. We have had nothing but problems with the washer and dryer. They might cost like they are top of the line, but they are the worst brand appliances I ever bought.Thank God for my extended warranty. The washer has been serviced two times in four years and the dryer once. Do not buy these appliances, you will regret it. My daughter-in-laws mother has the same washer and the same problems! What a piece of **.

Worked perfectly from the day it was installed. Works better than the conventional dishwasher at home. Very, very pleased.

This is my 2nd F/P washer and dryer. My washes are clean but often very tangled due to the absence of an agitator. The machine is usually quiet. The spin is awesome with the wash almost dry at the end. The top loading dryer is very convenient to use. Dont be upset by the sound of the reversing or stopping drum. It dries quickly with wrinkles removed. My only disappointment was with the availability of service. The service in my area did everything possible to not help me.

We purchased four Fisher & Paykel dish drawers. They are very convenient dish drawers to use and very quiet running. The quality is reasonable but isnt what it used to be.

This Machine is reliable, but mine tangles sheets, it has good features, but problem when Tangles sheets, has good cycles on water, has extra cycle for really dirty clothes, I have always had this brand of washing machine, only problem I have had in 8 years is to change water hoses at back of machine, I wash daily has been okay for me.

We bought a two-door dishwasher. It was on sale. It seemed to be way above a very well made machine as far as I can tell. It’s extremely quiet (I can’t believe a dishwasher can be that quiet). However when we got the machine home and opened the box, there were a few parts missing. And so we contacted the company, and without hesitation, they just shipped right off the few little parts that were missing and it worked out very well for us. Their customer service is definitely a 10!

Ive known about Fisher & Paykel for years from TV. I got the dish drawer because I like the convenience. I like the qualities and the service. When you call the service people, they are always knowledgeable and helpful.

I purchased the EcoSmart washing machine from Sears 2.5 years ago. The water pump/drain malfunctioned causing the electronics to short out. After consulting with a repairman, I was informed that the pump will be $200 plus $160 for the electronic portion, add another $50 for taxes and shipping and at least $100 for labor. Of course, the warranty is no longer applicable and apparently this problem is very consistent with other users. After reading the other reviews, I realize how bad this situation is quickly becoming.

Fisher Paykel is horrible! I paid top dollar and I mean TOP dollar for Fisher and Paykel appliances. The dishwasher is noisy compared to Bosch, the cooktop on the range was defective TWICE and the range had to be replaced. I had a spill on Christmas day and it got between the glass on the oven door and there is no way to clean it. The microwave is no better than the Panasonic Genius if as good. (Not nearly the versatility) but so far the refrigerator seems OK. Stay away from this Premium Product. You are throwing your money away!

Both ovens broke after self cleaning. I used one of the service providers on the website after calling quite a few which did not service Fisher Paykel. They came out numerous times with various parts and were only able to fix one. I tried other service providers but none service this brand. After months of back and forth with the service provider to settle on an amount since it wasnt able to be fixed and then Fisher Paykel, the best Fisher Paykel could offer was for me to buy a new oven at a discount of $3500. Fisher Paykel even admitted on the phone that they knew that self cleaning had this kind of results. I dont understand how they could expect me to spend that kind of money to replace an item they admit has defects. My advice is to stay far away from this company with no real customer service.

We were looking at the appliances at the store and the size of the Fisher & Paykel was convenient for us because we had a special place to put it in. Were very happy about it. I like it so far. Its very nice. I love the way it washes and removes stains. The one that I had before was 25 years old so I didnt have the gentle cycle and all those other options.

On 10/4/12, I posted a complaint regarding my F&P refrigerator. My refrigerator was 4 y/o and the display panel & water dispenser broke. Three days later, I received a call from Lisette, Customer Service Manager for Fisher & Paykel. She understood my frustration and assured me she would contact a local repair business. The repair service did not work out well, so I called again and Lisette assured me she would take care of everything to my satisfaction. She contacted a different repair service that did a fantastic job and F&P paid for all of the parts. I cannot say enough about F&P Customer Service and especially Lisette. She was wonderful. I would definitely recommend this company and appliance. I have purchased many brands of appliances throughout my lifetime and I have never had such a positive experience as I did with this company. This has restored my faith with the customer service of large companies, thanks to Fisher & Paykel. If they can deliver such incredible service, why cant other big name companies? Thank you, Lisette, for all of your assistance!

I was told in the store that the Fisher & Paykel refrigerator was a very quiet model, but its not. Its noisy and I did have to call them because since I got it, I cant sleep at night. Its cycling continually and extremely loud, like a jet taking off. The technician came out and said that I didnt have much in my freezer and suggested putting in jugs of water. But since then, I do have a roommate who uses the freezer and its a bit quieter, but not as quiet as I thought it would be. I had been concerned that my old ref was not energy efficient and thats why I got rid of it and got this one and it seems to be functioning okay, but I dont know how much energy its saving me. I am disappointed with the noise and I check back at the store and they said well, the new appliances do cycle on and are sensitive to drops in temperature. So it could be I didnt get complete information and didnt research this completely as I needed to. Im happy that its got a modern design and I like the size. If it were a bit quieter, I would be happier.

I had an old dryer before and thought I would upgrade. I purchased this dryer and my light bill went from $80 a month to $145 a month. I pulled the fuse to the dryer and my meter slowed down like a turtle. When the dryer is running, my meter looks like it is in a race. I cant believe how much power it uses. Now it sits there and I dry my clothes at a laundromat.

As far as the product itself, weve had a great experience with the refrigerator. My biggest issue is with the water filter. It is suggested that you replace the water filter every 6 months. The filters are $50. I find that to be highway robbery. Its absurd to buy a refrigerator and then have to buy new water filters every 6 months. Theres no doubt you could make a filter that lasts longer than that and thats less expensive. I would venture to guess the profit margin on the filter is greater than on the refrigerator. Other than that, my experience has been great. I just feel taken advantage of with respect to the filter.

I bought me fridge 1.5 years ago and it is great. I love the design and it has filtered water on the door. Very slim and modern look.

I won a Fisher Paykel dishdrawer, washer and dryer set in a contest from my local PUD. All three had to be repaired over and over under warranty. After the warranty expired, I have paid to have them all repaired. I finally took the dishdrawer to the dump and just went out and bought a new washer and dryer set. They too will also end up going to the dump. They both still work, but leave my clothes smelling (tried everything to make that go away) and never feel like my clothes are clean. I have never been so disappointed in winning something and I have regretted getting rid of my old washer and dryer set that worked like a charm. I would not go out and buy anything (especially the money I spent to get a new washer and dryer) if something works - that should tell you something.

I bought a 2 door fridge with a freezer 3 months ago. My horror this morning was extreme when I found the ice was melting. I rang Fisher Paykel service for an urgent repair and was told the earliest they could come out was in 8 days time. I asked if I could use a local repairer, and was told that would void my warranty. I said, Surely you have an authorised service centre on the Sunshine Coast? Nope, sorry we dont. I said, I had over $1,000 worth of goods in the fridge. Sorry we cannot do anything about that. Best offer is I will be put on an urgent list. For heavens sake, this is total garbage.

Weve had our washer and dryer for 4 1/2 years and had to call the repairman twice. I have to constantly reset our overheat button at least 1-2 times every week! This is unacceptable. Its loud and does a horrible job collecting lint. I have to vacuum it out weekly as it doesnt really collect like it should. We have to buy a new machine because the cost to call a repairman out plus a possible part is not worth investing in this piece of junk.

The last ones I had were the Whirlpool front loaders. I didn’t like them. I’ll never buy a front loader again. We bought from a little appliance store here in Benton. At first, we bought a Speed Queen and it pumped up the water so fast that my pipes wouldn’t take it and it flooded my laundry room every time I would wash. So I called them back and they said they had one that the pump didn’t pump that hard. And we went and traded. They were brand new. I had it about four days and got these which I love. They work great! The experience with Fisher & Paykel went real well. I love it and have already recommended it. My daughter wants one. She likes the fact that the tub is all sealed up in there. Her husband is in construction and he forgets to get nails and things out of his pockets and it just messes all up down underneath hers. But this one is all sealed so nothing can get down underneath there.

NEVER BUY! I cant stress enough not to make any purchases from this company. We purchased a Fisher and Paykel washer and dryer in 2008. We began having issues with the dryer while it was still in warranty, and the problems continued out of warranty. In fact, the dryer has been serviced at least four times in the three years we have owned it. We have spent many hundreds of dollars on repairs to this three-year old set. However, the most disturbing experience recently happened with our three-year old washer. An authorized repair person (Eastern Appliance), that the company referred misdiagnosed the problem (after a five-minute visual diagnosis, he identified code 49 as a drain pump); he never ordered the parts, and lied about the problem being resolved to Fisher and Paykel. After two weeks and several phone calls to the repair person, I ordered the drain pump and installed it myself. It turned out that code 49 is the motor control, not the drain pump. We spent money on the technician, and Fisher and Paykel wont take any responsibility to correct their authorized repairmans error. Their response is that the washer is out of warranty and is our problem. This company has the worst customer service I have ever experienced; they do not return phone calls, will not transfer you to a supervisor, and are completely unwilling to assist in resolving the problem. After four weeks and $50 in quarters for the Laundromat, Im still looking at a broken washing machine. We will NEVER purchase any other Fisher and Paykel products. This reinforced the importance of buying American products. Spend your money on any other company. You will be EXTREMELY DISAPPOINTED and FRUSTRATED with any Fisher and Paykel purchase you make. The company has no integrity, and does not stand behind its products.

I bought a new house and I needed a refrigerator for it. We had a very unique space that could not change. I had a space requirement that no other manufacturer made a refrigerator in the size, depth, width and height that I needed except Fisher & Paykel. It has everything that we wanted in it. We’ve had a very good experience with Fisher & Paykel and would definitely recommend them.

I had a Fisher & Paykel drawer dishwasher, and when we upgraded our kitchen the theme was steel. We just went with the same brand because we really liked it. I liked the style and the refrigerator seemed to have the most room inside it for a counter-depth refrigerator. I had a counter-depth fridge before and you couldnt get anything in it. It was ridiculous. This one just seems to have a lot more room because the water and stuff are not bulky in the door unlike other refrigerators. The Fisher appliances are nice, with clean lines. We dont need all the bells and whistles. I just want things with space that are clean and seem to work really well. I love the gas range. It seems to have lots of space inside the oven. I enjoy the appliances. Im pleasantly surprised with them.

We have a friend who had a Fisher & Paykel dishwasher. Ours had broken and the man who sold the two drawer dishwasher to us encouraged us to buy it as well. However, we dont particularly like it. The design is awful. We can hardly put any dishes in there. We have to run our dishwasher several times more than we would have to run a traditional dishwasher. You can put eight glasses in, and only a certain number of dishes and it has to be the right shape and size. Its really a pain. We wouldnt have purchased it. If we knew what it was like to live with it, we wouldnt do it again. We have another dishwasher in another home that we own, and that dishwasher is a much lower-end brand and its just a much better performing dishwasher too. Even when the dishes come out, we frequently have to put them back in again or wash them again.

This dishwasher is built very well and can hold a lot of stuff. It’s very quiet and washes very well. I’ve had 3 other brands of dishwashers and this by far is the best one.

The guy who has fixed our appliances in our house recommended the Fisher & Paykel washer. He said it was a really good washing machine. He has seen it. He’s installed it a few times. He thinks it’s great. And weve used him for years so we trusted him, so we bought that. We have been happy with the washing machine so far.

This expensive dishwasher from Fisher & Paykel has ended as junk after only 4 years of light use by two persons. It has been repaired 4 times, and now, it needs to be repaired for $1,000. We now buy Miele. We have skipped this junk machine.

I have to say this is the worst dishwasher I have ever had. It does not clean dishes. The detergent does not dissolve. The draw smells like rotten eggs. The customer service from the company is one of the worst reps I have ever dealt with. When I put the dishwasher on the 30 minute cycle my dishes are dirty and the dishwasher does not get really hot. I would advise everyone not to purchase a product from this company.

I have an F&P EcoSmart washer and dryer. Over the past 3 years of use, Ive had the heating element on the dryer replaced 3 times. Even though the element itself is always under warranty, F&P says I still have to pay over $100 to have a tech diagnose what I already know the problem to be, then wait 2 weeks for the part and again pay the tech to install it. I have slate floors in my laundry room and the appliance tech told me I need to wear shoes because the way the element is set, it could sag and easily hit the floor, causing electrical shock. How unsafe is that?But now after only 4 years of use, my washer has totally died. I noticed the pump was short-cycling when trying to drain the water. When water did drain for about 2 seconds, there was no blockage. Then the control panel completely died within an hour. Now I have no washer, my four grandchildren live with me and my brother, who I have not seen for nearly 10 years, is coming in from overseas with his wife and 3 children to stay for 2 weeks during the holidays. I live in a rural area and the nearest laundry mat is 30 miles away. I cant even afford to get the tech out until after the holidays, but even if I could it would still take 2 weeks to get the parts, if its even able to be repaired. So what am I supposed to do? Thanks for the happy holidays, F&P!

I purchased an F&P dryer a few years ago and after replacing the heating elements 3 or 4 times while under warranty and trying to blame me, the vent, or my electricity, which they couldnt support after inspection, and after I ruined a couple hundred dollars worth of clothes when the heating element broke and remained on when the dryer had stopped (not to mention getting burned when I reached in expecting the dryer to be cold since it had gone through is cooling cycle), F &P replaced my dryer with a newer model. Well, the elements on this model have gone out of it multiple times. Yes, my vents are clean, yada yada yada. I did have to laugh that they changed their warranty to 1 year because of their cost in repairing the elements and other parts. They recommended I move my dryer to an exterior wall so that it had an extremely short exhaust run. They also told me they beefed up the elements to make them more durable. Unfortunately, the elements cost more than $80.00 each time they break, and because F&P hasnt been forced to fix the problem, we as consumers are expected to continue to pad their pocket with repair costs. I should add that twice, when a tech was in my house, he wouldnt put my dryer back together to use with one working element because he said it was a fire hazard. Fire hazard! Does somebody have to die before F&P actually addresses this issue? It has been brought to their attention.

This is the second set of washer and dryer we have owned. Our daughter has the first set, and after 15 years, it is still working great. Due to a re-location, we purchased a new washer and dryer. The washer works fine. The dryer, on the other hand, is not working out. We had the repairman come out due to the fact that the dryer overheated. It had to be taken apart and all the lint had to cleaned up. As per the repairman, it is a design flaw. This has to happen every third week; the lint builds up so fast so I empty the lint holder every time I finish drying a load. We have had our dryer vent cleaned from the outside, and just to be sure, we cleaned it from the inside also. We are not happy with this dryer. My husband said we should just get a cheap dryer somewhere. I had so much confidence in Fisher Paykel that’s why we bought this second set.

For 3 months I have been trying to buy a replacement water filter for my fisher & paykel fridge freezer - on line it tells me they are out of stock and to phone. On the phone I get confirmation that they are out of stock and given no confirmed date of availability. I am told to order and I will be emailed when they arrive - but remember they cannot tell me when that will be. Today I have ordered 2 at the whopping cost of £98 but have been warned that there are many orders ahead of mine as there is a huge demand for them and so I will have to wait my turn. The filter is an integral part of the function of my particular machine - so why is it impossible to pick up the phone or go online and order a filter and get one immediately? How hard can it be to stock enough to meet demand? We are talking about a simple water filter here - nothing more but for reasons best known to themselves - they will not maintain a sufficient quantity for its customers. Do I smell a rat here? Is there an agenda I wonder? Hundreds of customers are having to pay in advance for their expensive water filters to ensure that they receive them in the designated time stipulated by Fisher & Paykel. Frankly had I known I would not have bought from this company and certainly will not again.

This is a follow-up to my first post (Fisher & Paykel Ecosmart washer). The firemen were wrong about the motor. I called a local repair person/authorized repair person and they were here today. It was the famous pump that everyone else has been talking about. They said grit gets into the pump and causes the seal to leak, and then water drips onto the pump/electronics and causes it to burn out. There is a fuse that blows in the control board. They replaced the fuse and put another fuse in line with the pump. The repair was quick. I was told the pump would be about $90.00 plus service call. It’s much better than we originally thought. In my opinion, there is a problem with these pumps, though.

I was contacted by a Fisher & Paykel customer service representative who read my complaint. She explained to me that all I needed was a copy of my receipt and she would see what could be done to take care of my problem. I knew I purchased my dryer at Lowe’s so I thought that I would be able to call them to get a copy. Well, that didnt work out quite like I thought. Lowe’s on the back end couldnt find my receipt so I thought I was out of luck. The Fisher & Paykel representative said not to worry, just give me the make and model number and we would go about this a different way. So I did. Fisher & Paykel set up an appointment with a service tech who got the part I needed and came out and installed it. My dryer is now working and my wife is happy. Now that my wife is happy, Im happy. Thanks, Fisher & Paykel, for standing behind your product. To all those who are complaining: it’s not what happens that matters, it’s how the company responds to the problem!

Our service technician came this morning and the washer is fixed. No parts needed! Apparently, a couple of tub support/positioning springs came undone during a spin cycle when a load unbalanced. A Fisher Paykel customer service manager called and spoke with my wife. My wife still loves her washer and dryer and was favorably impressed by the service manager call. So, my complaint is resolved. Thank you.

Aquasmart Washer and Aerosmart Dryer - These are wonderful appliances. Both are efficient and inexpensive to use, though a bit noisy. But the upside is, they let you know immediately, with various beeps, when things need readjusting inside. They are fairly compact and fit in the smallish laundry room nicely. The clothes come out beautifully clean and not beat-up.

I bought a Fisher and Paykel dishwasher DishDrawer. The brand is very expensive, but I liked the DishDrawer feature and I was willing to pay more thinking it was a good and reputable brand. It turned out to be nothing but trouble. Countless service calls later and I finally gave up about two years ago and started washing dishes by hand. I bought this unit when I was remodeling my kitchen, so I decided to buy the unit that allows you to put the custom cabinet panels on it. So, I wasted the money not only on the dishwasher, but also on the custom cabinet panels. Not only that, but simply replacing the unit would not just be an extra expense I could not afford, but it would also change the look of my kitchen, which I spent so much time and money remodeling. Every time I would call the one and only service company in town to come out, it would work only slightly better and soon stop working again. It never seemed to work at 100% capacity. I think I spent more money on service calls than the actual appliance. How sad is that.

I am seeing a recurring theme about the drain pump failures. In my case, the drain pump has now failed 2 times on my GWL11US washer. The first one was leaking all over the floor. After purchasing the second, it was better but still, the floor would get wet under the washer. Not to mention, it took about a month to get a replacement (backorder). I purchased a plastic pan to place under the washer to keep this appliance from ruining my floor. The other day, the windings on the pump motor shorted out, stunk up the whole house and the motor control board just shut down in the middle of the wash.In my opinion, both of these F&P appliances are the poorest excuse for a washer/dryer I have ever seen. The plastic lid on the washer has cracked and the overlays for the operational buttons (keyboard) have many cracks around them also. Had the design engineers put some thought into the control board, they could have planned in some short circuit protection for the control module, so it could survive a shorted load of the pump motor. Or was it planned that way to make more money? This is the first and last F&P product I will ever buy.

My current FP washer is about two years old. I have replaced the control panel twice and the pump once. The most recent time was last week. Now the washer is not working again. It is completely dead. I contacted the repairman who fixed the machine the first time, but he has not returned my call. Please help.

We purchased the double drawer dishwasher from Fisher & Paykel because Ive had it before and I liked the results. We had it installed in our new office but havent done anything with it yet. We only ran it the day that it was installed to make sure everything runs okay. What I liked the most about it is the option to run two drawers at once.

We purchased a refrigerator ( fisher & paykel ) when we remodeled our kitchen. After 3 years, the door alarm kept beeping after we closed the door. This would keep going until we opened the door and pushed the button inside. We called the company and tried everything they suggested, to no avail. We went online and found that many other consumers had the same problem. Finally, we asked for an authorized service company. They recommended KAM appliances. It cost 95 dollars to get them to come out and tell us that they needed a part to make the repair. When they returned, they told us that the part was defective and they would talk to F& P again. They came out a third time and then the refrigerator would not work at all. We were told that it could not be fixed. We called F & P and they told us we were out of warranty and offered us a pro rated price on a new refrigerator.

I have owned my Fisher and Paykel Ecosmart Autowasher Model GWL15 since 2010. The first time, we had a problem with the spin cycle was August 2012 (past the 2 year warranty period). I paid $180 to have the pump replaced. The repairman said that this is a frequent problem with this brand of washers. Fast forward to today, April 6, 2014. The washer quit after the wash cycle again. I tried several times to reset it by unplugging it like the owners manual instructed, only to have NO results again. I had to take the clothes out and wring them out by hand. I then had to empty the washer by hand to prepare for the repairman to come AGAIN. I will never buy another Fisher and Paykel product, nor will I recommend Fisher and Paykel to anyone!! I have never had any appliance fail like this one has.

I have just had an engineer visit to assess a problem with my appliance . The engineer , Adam, was extremely knowledgeable, helpful and I had confidence in his diagnosis of the problem . He is a great ambassador for the company .

Bought my Fisher Paykel through Lowes without seeing it and am very happy with features. Well organized and holds more than my same size Whirlpool. Can I get a discount on gas stove and dishwasher from Fisher Paykel?

I have waited 5 weeks for a tech to repair my gas cook top and have been given the run around with the customer service team all this time. Firstly, they gave me the phone number of a tech to ring and organise the repair of this warranty claim myself. He was not very helpful at all and after days of correspondence he told me that he doesnt service my suburb.Two weeks after my first call, I called again and they put me onto another tech, that I also had to call myself and arrange the repair. He told me that if I was willing to pay the travel time he would repair my unit but didnt normally cover my suburb, I told him to liaise with F&P as they would be responsible for this. He was quite helpful over a period of days and was liaising with F&P but when he actually determined that he couldnt fix the issue and a F&P tech needed to be utilised he told me that F&P would be in touch to organise a time and date. Another 2 weeks passed and I had heard nothing from F&P so I rang the customer service line again this Monday (4 weeks from the initial call), to see what was happening. The customer service representative told me that my job had been booked in for this coming Wednesday and to expect a technician between 7:00am and 5:00pm. I was astounded that nobody from F&P had contacted me prior, in regards to this booking, ok I was grateful that somebody was actually going to turn up!I took the day off work on the Wednesday (yesterday) and at 3-00pm I rang the customer service line yet again to see if the technician was going to turn up. Bearing in mind that every time you ring this line you are on hold and listening to the most annoying tone anywhere from 25 - 45 minutes. I finally got connected to a very nice customer service representative who was very apologetic and told me that my job had not been booked in, quite contrary to what I was told on Monday! Imagine my disbelief! She put me on hold and contacted a tech who said he knew nothing about the job but did have the required part arrive at his place today and didnt know who it was for!!! That doesnt sound right!Anyway I kept my cool and they stated that the tech would attend to my job this morning before lunchtime. At 1-00pm I rang the Customer service line again and was on hold for 45 mins and when I got through they told me that my job was not booked in and I would not get a technician to my place today. I asked to speak to the manager who conveniently wasnt available and I wont hold my breath in the hope that they call me back this afternoon to get this rectified. Very, very, very poor service in relation to warranty claims.

I saw the Fisher & Paykel dryer in the appliance store and that was the first time Ive ever heard of them. It was on sale for a good price and the salesman assured me that it was a good quality product thats why I decided to try it. I still havent studied the literature to learn all the ins and outs of it, but Ive been using the basic features to get my stuff dry.

My washer went out and the guy that came to repair it recommended Fisher & Paykel. Its easy to use. It dont breakdown easily.

Fisher Paykel DCS Counter Depth Refrigerator - I am absolutely BEYOND frustrated with this brand! Since last October I have had no less than eight, EIGHT, service calls to sort out why my ice maker drops ice cubes into the receptacle below that are freeze together. The ice that comes out of the cube tray is not frozen fully...therefore it becomes a big lump in my freezer. In order to get ice, we have to stab at it with a big knife. NOT SAFE to say the least. I have had two repair companies come to the house. Theyve called FP techs while at my house to go over the issue. The techs advice this last time was to adjust the temperature. (Or to tell me I dont close the freezer door...sorry on that one...it ain’t the problem or I would have had this issue all along.) I also dont overload my refrigerator or freezer door. Its not my first rodeo with an upscale appliance. If I could, I would dump this lemon on the sidewalk. But since my fridge surround was built for it...I am stuck. I have held back my comments for months, but as of yesterday, I am not doing that any longer. I have listened in to the FP Tech calls to the repairman. The first tech was so incredibly rude and insulting I wanted to take the phone from the poor repair guy and give him a piece of my mind. The second tech said, “Oh, just adjust the temp to a warmer temp,” Really? (Why is he a tech?) Did he not understand that the ice is NOT FROZEN all the way when it drops into the bin? The icemaker was replaced fully several visits ago...its something else and frankly, I dont believe for a quick second that its something the tech guys has never heard of before. Im not a repairman, I am a consumer. A very smart consumer that knows the buck is being passed. I paid $600 for an extended warranty on this unit. I expect the darn thing to work properly. If it cannot be repaired the FP needs to come forward and deliver a new one to me. I will simply not buy, nor ever recommend, this brand again. I would be disingenuous. If no one can repair it, not even the trained FP guys with the tech on the phone...I have no faith. Zero. So sad.

The Fisher & Paykel refrigerator was the right size for what I wanted to replace. Also my sister had the same one in Maryland and I really liked what she had. The one it replaced was a GE side-by-side that we had purchased in 1989 that works fine. I was just tired looking at it and it had one minor issue. I love the new refrigerator.

I love the dishwasher. The top drawer is great for the two of us, but when we have company or I am baking it is great to have both drawers! I have a finicky back and the top drawer doesnt require much bending to load and unload.

I, too, was coerced by a salesperson at Lowe’s to pay a huge sum for a washer/dryer set. When delivered the dryer did not work after 3 days. I only agreed to them bringing a new dryer. The dryer does not dry well and always taking twice as long as the washer, even though I am vigilant about keeping lint traps and piping clean. Now it is making a high pitched whining sound--bearings? The washer is constantly out of balance even though it is level and on a concrete floor. It spun clothes nearly dry when new, but now I sometimes run the spin cycle a second time to remove more moisture. Thought I would read reviews before calling the repairman. I now think I might go shopping instead of throwing more money at a hopeless situation. I will never buy this brand again and long for my old Maytag set.

Going strong for 15 years. Lights blink to advise a problem. Count number of blinks, look it up and problem solved. In 15 years only one issue. A sock got stuck in the tubing. Detailed instructions showed how to remove it. Automatic load adjustment & water level sensor.

When we built our house, my wife did her shopping around for her appliances and she basically liked the dual dish drawer concept and Fisher & Paykel seemed to be the only one around that had it available. Compared to the other dishwashers we had in the past Fisher & Paykel is superior in noise, cleaning, versatility. Being able to use just a minor amount versus the whole thing because it had two drawers, two different sizes.There’s a big problem we had with getting the warranty registered because the builder installed it and we assumed he registered the warranty, but he didnt. So we had to go back and look at the procedures. It took quite a bit of time to get the warranty registered correctly. Since it was a foreign country that was working in the United States, there’s a bit of a language situation too. Their accent was a little hard to understand sometimes.

First off, Kathy from Milford, OR, the loud noise in the dryer is the ball bearing (1) on the right side of the dryer as you look at it. Get some white grease and carefully remove and clean the ball bearing, then cover in white grease and even more carefully replace so that the drum, etc. is balanced. The lint contraption is non-functional after each 20th load or so. The lint screen has to be removed and washed by hand and the rest of the unit vacuumed out and then reassembled. After doing this for years, it’s now down to a bi-monthly exercise of 25-30 minutes, including putting away tools and vacuum.Im burdened with too many Fisher Paykel appliances: a double oven, washer, dryer, and double dish drawer dish washer. All in some form of disrepair. The double ovens lower oven stopped working (suspect circuit board), washer has cracked top, control panel buttons breaking, the dryer has had the screen removed to clean so many times the screws are stripped, and the dishwasher filter screen in the top drawer keeps popping up and stopping the sprayer arm from revolving and then I just wash the dishes by hand. All of Fisher Paykel should be closed and customer appliances replaced.

Overall were happy with the dishwasher. We just wished it had a dryer built in. But its beautiful and solid!

Excellent service, prompt delivery and good follow up of satisfaction. I like the stove, just wish there was a self cleaner on the oven.

When my old washing machine started leaking and my worry-free contract with Public Service Electric and Gas can’t fix it, I decided to go to Lowe’s and look for a replacement. The Fisher & Paykel washing machine was on clearance because it was the last one, so I ended up getting it for $329. I hadn’t heard of the appliance. I wasn’t looking for that specific brand. When I came home after I bought it, I did some research on it. I have no complaints with it. I’m single and don’t do a lot of washing, a couple of loads every couple of weeks. It seems to work fine. My Fisher & Paykel washing machine is reliable and energy-efficient.

When an appliance fails, I always believe that the best service you will get will be from the manufacturer. Hence my dish drawer started to make a troubling buzz. I booked a service online with Fisher Paykel, the manufacturer. I received an email that allowed me to track my service. I had booked a service for between 12 and 5pm and the initial time came though as 12-1pm. Immediately this isnt great as its slap bang in the middle of the day, but I requested it so I just reworked my day. Around 10am I got an update that said between 2pm and 3pm. OK, excellent I could now work out what I needed to do around this.At 2.38 its still saying between 2pm and 3pm and then I got a call from the engineer, telling me he has 4 jobs in front of me and wont be here until 5.30pm. Seriously? I called customer service and clearly they say that the app is only giving me a guide time, but why not update it? If the engineer knew his status was 5.30 at 2.38pm, it wasnt between 2-3pm at 1.59pm, was it?I then pointed out that beside this, the engineer would miss my time slot anyway, as 5.30pm is not between 12-5pm. They then offered to reschedule me, but heres where the damage really is. Fisher Paykel I NO LONGER TRUST YOU. Why would I put myself at the mercy of your poor customer service and time keeping again? Why would I allow you to disrespect my day so much by not telling me or keeping me up to date on the time of arrival. As I pointed out, the supermarket can tell me to the minute when they will deliver and they generally get it right. I will always trust them. This is the battle for customer service. Its about trust and Fisher Paykel, YOU FAILED ME. I do not want to deal with companies I cannot trust. Its up to you if you use their service.

We went to an appliance store down in Houston and we had tested several washers. Fisher Paykel is what we first bought. We found out the ease of the repair and the warranty so we bought a washer. And then my dishwasher went out and I needed a new one so we went to the same place. Since we had such good luck with the washing machine, we went with the dishwasher also. I love the new models - love the efficiency. I love that they dont use a whole lot of water or energy and the results of the clean are as good, if not better, than a model that uses all the water and all the electricity. It doesnt cost me a million dollar to have them repaired.My experience has been fantastic. Ive had one problem with my washing machine and it was very easy to take a part and we found a YouTube video and took it apart and replaced the part ourselves. So instead of having someone come out and we have to pay them $120 just to look at it, for $60 for the part and everything, it was done and over within 15 minutes.

My F&P oven was new when I purchased my apartment in 2017. A year later, I experienced problems with the interior lights and the glass ceiling that protected the roasting elements. F&P directed me to their authorized repair company in South Florida, Appliance Service Group, Inc. of Pembroke Pines, FL. I paid them over $800 in advance on Feb. 1, 2019 (they told me that the warranty was for only 1 year, when it is 2 years but F&P finally agreed to honor the warranty after I contacted them). However, my oven still has not been fixed as of April 17, 2019 - a 2 1/2 month delay. ASG has told me several lies about the delay....a part is on backorder, the wrong part was ordered, the part had to come from NZ, etc. I have been promised on several occasions that it would be repaired within 5 to 7 business days. It hasnt and for over 2 1/2 months I have been without the use of my oven. F&P and its authorized service agents are not to be trusted.

Our old refrigerator was not working properly (from the 1970s) so we decided to purchase a new one. Fisher Paykel was the available unit at our local stores that I could bring home right then. I love the energy efficiency. Its wonderful, and I already have recommended it.

A friend who had a refrigerator recommended Fisher & Paykel to me. My first purchase was a refrigerator. The second one, the most recent, was a dishwasher. I was so pleased with my refrigerator that’s why I chose the same Fisher & Paykel for a dishwasher. However, with the dishwasher, I’m not real happy with it. It was leaving a lot of spots on the glasses. I’ve tried changing the rinse agent that I put in and changing dishwasher detergent, which did improve it somewhat. But I’m finding it is not getting the dishes and cups and things as clean as other dishwashers I’ve had. I was still trying to experiment with different detergents and whatnot. And if I’m still unhappy, then I would definitely give them a call. Nonetheless, I think Fisher & Paykel is a good company and they stand behind their product.

I purchased a brand new F&P washer and dryer. We really do like them, and we have had no problems except the dryer tumbling issue which others have had. Last year in September, the dryer made loud grinding noises and then parts fell onto the laundry in the dryer. We replaced the parts and again the parts broke off onto the laundry in the dryer. I am checking to see if F&P will pay for these parts or if there is a consumer class action out there we can join. Can anyone give us information on this subject? Thank you!

Have a four year old FP dishwasher that has been nothing but a nightmare. Have had service people out numerous times and still cant fix the problem. Just wondering if Kylie C at FP corporate office is a real person with real solutions to all of the complaints I see listed here. Dont know how they expect to continue to do business with such a substandard product and even less substandard service. Listen to your customers or you wont have any in the future.

I filed a complaint a year ago stating the DCS broiler was delayed in lighting then making a small explosion when igniting. Fisher & Paykel worked out a deal to fix the broiler for 50% off parts - worked twice. I was trying to use it tonight and on the third time Im using it, the stupid thing wont ignite. This $3K stove is a piece of crap.

Fisher Paykel determined my 1 1/2 year old dishdrawer NOT REPAIRABLE and refused to help with the replacement, stating that they do not have any in stock and told me that I will have to wait for an unspecified length of time.

I bought this F&P dishwasher because were renovating. Ive had it since the beginning of December. It did have a problem when I first got it but they repaired it right away. So the experience was very good. Its fine and I have no problems at all. My favorite thing about it is that it has double drawers/double doors.

My granddaughter was getting married and moving into a home and needed a lot of help with outfitting it so I gave her my old washer and dryer. So then I went out to an appliance store looking for a new washer and dryer and found out about Fisher & Paykel. I had good recommendation from the owner who told me that’s what he had at his house so I chose to buy this brand and I’ve been very satisfied with my first F&P washer and dryer. Really, there are some things that are much better than the previous ones we’ve owned - I think that they spin water out more and the clothes are dryer when you take them out of the washer to put them in the dryer. They don’t have as much water in them so less dry time.

To get my dishwasher repaired is a joke, as they say tech will be out between 12 and 5. Hello people work, well get a family member or a neighbors to come over. Hello who doesnt work these days. We agree the tech wouldnt be here before two and rocks up just before two, as I am driving home from work. Missed him by two minutes, but cant come back today, so we all have to live with the smell for another four days. So just remember if you are buying Fisher Paykel you can only get it service by Fisher Paykel. So if it breaks down be ready to have your life put on hold as the world only works around them. As they cant booked times only between half days and be ready for the half hour call before they come out, only if you request a call before they come, otherwise take a sick day as they will just rock up anytime to service it, and if not there too bad. So you can drop what you doing and run out of work at the drop of a hat, half hour before they come. All company really let you do that. So come on Fisher Paykel, get your ** together to help your customers out in a better way. We all have jobs to do, so get your tech to work on a better schedule so they can give us a time and not between five hours. I wouldnt be recommending your products to my friends or family for this reason.

This is my second Fisher & Paykel dishwasher. It has not been stellar. The dishwasher has broken for the third time in four years. The response from Fisher & Paykel has equaled my dishwasher experience. Four calls to get a response. They only offered to pay for parts and labor when parts were replaced the last 2 times. I believe a third breakdown in four years deserves a new dishwasher and no payment for service call. Very disappointed.

We decided to purchase a matching washer and dryer about a month ago. Our previous P&K washer lasted for 15 years! Unfortunately after less than 1 month of operation our dryer quit and we called the repairman and he indicated it needed an update mod done on it. It was showing a 151 fault. We waited about 1.5 weeks for the part to arrive and now today he says that it is the motor and dont know how long it will take to get the part. Plus he indicated that the P&K dryers are on backorder! What has happened to the P&K products which I used to know and love??

I have a Fisher Paykel washer and dryer that’s a little over 3 years old. The washing machine agitator broke, and it wouldnt drain water. Now it is fixed, but it doesnt even really clean the clothes and doesnt spin the water out like advertised. The dryer is junk. We have had a certified Fisher Paykel repair man try to fix it twice. It took a while for the part to come in, and then it didnt fix the problem. I just recently replaced the bearing assembly, and it still sounds like the dryer is going to literally take off through the ceiling. I have contacted customer service, only to have the wrong part sent to me. When I called to let them know they sent the wrong part, I was told that the part I needed would cost me an additional $50 dollars. I cant express how upset I am that I paid the money for this set when the washer and dryer were under warranty; it probably should have just been replaced. The customer service always had some crazy solution or excuse! I will never recommend this brand to anyone. I would rather hand wash and dry my clothes than to have to listen to the loud, ridiculous noises that come from the washer and dryer. I dont understand how a company can sell something and not even bother to warranty or care about their product or their customers! Company failure!

Ive owned front-load machines for the past 5 years. Had a good experience with them as well. I just moved into top-load HE laundry and went F&P. After comparing the two styles I would recommend the F&P top-loaders. Being able to control your water levels is such an advantage to laundry. Heavily soiled stains are removed more significant with extra water. Having a thorough rinse improved my whites and stained outdoor clothing. The gentleness of F&P laundry is at peak level. My delicate clothing is avoiding vigorous wear and tear, even though front-load offers a delicate cycle. The controlled spin out speed is phenomenal. Clothes are noticeably softer and brighter. F&P laundry is amazing and I would recommend to any consumer.

Fisher Paykel DD603 - I doubt that I will ever own a different dish washer. The simplicity, efficiency, reliability, and overall low cost of ownership is remarkable.

The washer works fine but when it breaks down, the company does not provide skilled, prompt, reliable repairs. I have not had a working machine for four months, despite five visits by three different repairmen, four different diagnoses, and four different pieces being replaced! I cant even count the number of phone calls Ive had to make to schedule the repairs. Im sick of F&Ps lame excuses, unbelievably bad parts supply chain and lousy repairmen. The company simply cannot support its products. Do not buy!

Just bought a new Fisher refrigerator 6 months ago. I looked for a review in Consumer Reports but didnt find one. Let me save you the time: Noisy piece of crap that has equal service backing. Let me describe the 24 hour noise combination: constant gurgling, constant whirring, constant groaning, constant grinding. Refrigerator shuts off 10 minutes in 24 hours while set on the warmest setting. Customer service? The positive side - they answer the phone. The negative - you will never get anything resolved. Call backs are nonexistent. DO NOT ACCEPT it when they say they will call back, they will not. This holds true with regional service reps. I could go on for pages of my nightmare but I have already wasted hours upon hours pursuing a fix with no results. This piece of crap is going to the curb, sick of it and cant take the noise any longer. Im done.

The Fisher & Paykel washing machine doesnt work well. I bought it Dec. 29th. It makes a loud noise. The first guy that came to my house said he had to contact his supervisor and I never heard from him again. After 10 days I called and they send me another guy. He came last week and he ordered a part. He thinks its my rotor. So I have to wait for the piece and he will come back. I was not happy with the first repair guy but now Im confident that the second one is going to repair it. He told me not to worry about it. I hope hell be able to repair it.

We were looking for a new refrigerator that met the dimensions of our kitchen. After looking at a lot of manufacturers we found Fisher Paykel and we are glad we did. The refrigerator has far surpassed our expectations. It make the kitchen look great! I would highly recommend Fisher Paykel.

My girlfriend’s aunt has a Fisher and Paykel washer and dryer she’s had for about 10-11 years if not longer. She said she’s never had a problem with them so I decided to buy a F & S washer and dryer too. So far I haven’t had any issues. I’m happy with them.

It’s a fairly new house. We had a builder’s dishwasher that we werent satisfied with. The area below it is a finished area, we were concerned about leakage in it and it was the only one that had a pump out cycle if there’s a leak detected – it’s my favorite thing about it. Ive had it for 4 - 5 months and it’s been pretty good. The performance has been fine except that you can only use powder.

Refrigerator model #E522BLX - I bought this fridge 4 years ago from SEARS Canada because my 35 year old never repaired Amana fridge suddenly broke down. I had a problem finding a fridge that would fit in the space built around the Amana and wasnt in a position to renovate the kitchen to accommodate a new fridge. I didnt know anything about the Fisher Paykel brand, and unfortunately, relied on the Sears appliance specialists knowledge and honesty.I was advised that the fridge had a very good 5 year warranty and excellent customer service and Sears would also stand behind the brand should anything go wrong. I bought it because it was the only fridge, at the time, that could fit in the space and I paid about $2,000 for it. Well 2 months ago the fridge started to make a noise that sounded similar to the noise I heard when my Amana fridge broke down. That was related to a compressor problem. The noise has steadily worsened and its driving me up a wall.I found out from Sears Canada that they no longer carry the Fisher Paykel brand (I wonder why) and therefore cant provide me with any service. When I contacted the FP customer service # I was directed to someone in New Zealand and I quickly concluded that their so called excellent customer service was totally false. I further learned that the fridge I bought has been discontinued (I wonder why). The extent of their assistance was to provide me with service repair contacts in the U.S. Anyone I contacted in Toronto is unwilling to service the model. It is now Christmas and I am now out of a fridge and $2000. FP doesnt give a damn. Although they did not outwardly admit it but I think they knew that there was an embedded defect with their fridge and therefore discontinued it without advising customers like me.There should have been a recall notice and offer to replace the model or at least make some effort to repair problems without costing the customer big bucks and aggravation. Do not ever buy anything manufactured by Fisher Paykel. And dont buy any appliance from Sears. Their appliance specialists are not specialists and are trained only to make a sale at the customers risk. They will not ensure that: your satisfaction continues long after your initial purchase. This is the statement that they include in their brochure.

I purchased a range and when it was hooked up, it did not work. After the service man looked at it, he said that a part had to be replaced and it would be 4 days to get the part. After a little complaining they said the part was going to be shipped overnight and the stove would be fixed.Well after 5 days the part arrived and the service guy was back on the 6th day to find out the range was still not working. They finally decided to replace the range and I was told it would be another 5-10 days before they would replace it, keeping in mind it has been 18 days since the delivered the brand new range. I have sent e-mails and called Fisher Paykel only to find that the customer service is the worst I have seen. No one is responding to the e-mails and they kept me on hold for almost 20 minutes.The store where I bought it from has been trying to help but their hands are tied until they get info from Fisher Paykel. At this time I am so angry, I have been eating out with my 9-month pregnant wife and my 2 1/2-year-old son every night. Finally the sales rep called me and they are going to push it through after yelling and screaming on the phone. I would not recommend this company and would never buy their product again. Lets see if I get this range before this month ends.

Extremely poor service on a non-functioning product from day 1. Had numerous service calls dealing directly with FP service techs who failed to diagnose problems. They kept having my techs replace different parts. Took months. Finally sent replacement dryer. Doesnt work that well either. Through with techs. I am moving and am thrilled to leave a year old dryer (replacement) behind.

I purchased a new Fisher and Paykel washer and dryer in 2008. We have had both of the units serviced numerous times. The washer is not working currently and the dryer, well, we have to reset it every time we use it! These units were our first big purchases and we will never buy this name brand again. Our warranty expires next year and we have to start shopping for new unit. Bad product and bad service.

Fisher Paykel Intuitive Dryer - We purchased a new Fisher Paykel washer and dryer three years ago which was installed in our new home on an interior wall with a straight shot through the roof exhaust pipe. After only four months of using the new dryer, the exhaust pipe became stopped-up with a considerable amount of lint. The exhaust cap on the roof had to be removed to allow access for removal of the lint from the exhaust pipe. This process had to be repeated about every 4 to 5 months since. Since the dryer lint basket very seldom collected lint and had to be emptied, four weeks ago we had the service technician out who determined the lint screen had been torn in numerous areas. Since the lint screen is within an enclosed area, he advised there must be some defect in the dryer lint basket which was cutting the screen. Over a period of time if left unchecked, this could have become a fire hazard. Is there something that can be done to prevent this from happening again? If so, please advise.

Bought this dishwasher 3 months ago, beautiful sleek design that has brought me so much grief! 1st dishwasher installer found a huge dent on the front upon removing it from box. Received 2nd one. Im not kidding, huge dent bottom drawer again! Im on my 3rd, no dent but dishes come out dirty, very noisy and top drawer smells after a day! Come on guys you can do better!

I purchased a washer in 2006. It was DOA (dead on arrival) with bad control valve. I replaced it immediately. Since then, we have replaced this valve 3 more times plus pump and control board. The valve went out again today and flooded the laundry room. We are afraid to leave water on since it may never shut off the water flow.

My nightmare began when I bought a DCS 48 inch dual fuel range/ovens from Aggressive Appliance, Orlando, FL. I immediately had problems with the light, thermostat knobs and then the problems grew... My ovens would not heat about 300/350 degrees and then would not maintain that temperature. Aggressive Appliances came out over six times to fix my problems. Eventually, after replacing the third thermostat (which I was told was the only part that they didnt make... yeah right!) they said that they could not fix it. The Regional Sales Manager Peter **, then came out and he couldnt fix it either. He then said that they would replace it. I asked him at that time what would happen if the second DCS range did not work, would I be able to get my money back and he said yes, that that wasnt going to happen. Well, you guessed it... Friday they put in the second DCS 48 inch dual fuel range/ovens and the large oven does not even get warm, the light does not go off, the grill had three dents in it. This has been a continuous nightmare which is only going to get worse because I have already sent out over 118 invitations to a huge event at my house which will be catered. They want to try and fix the second range when they should have made sure it worked before shipping it to me. Zero quality control. Save yourself the heartache. Spend a little more money and get something that will work. This product and company are not worth the headaches, tears and frustration. They do not honor their expressed warranty, nor apologize (until I pointed out that no one had even said sorry), nor offer consequential or incidental damages. What was supposed to be an exciting, joyful purchase has been a living hell. Hopefully, you will be wiser because of my pain.

Very dissatisfied with Fisher Paykel. I bought 4 appliances from them totaling over 11,000 dollars. The dishwasher was missing parts and the refrigerator did not work. After 6 weeks of back and forth with the company giving me misinformation and every employee telling me different things to do and making me in charge of lining up appliance service with 4 days needed off of work that resulted in them not replacing a bad refrigerator but saying they would repair. The wheels were also broken with the services which ruined my floor and once they replace the refrigerator they will not guarantee. They do a typical customer service routine, but could care less about the actual customer. My next home would never have their appliances.

Built-in oven - love the performance, the looks and how easy to use. Cooks food to perfection.

We were renovating our kitchen and I loved the idea of the two-drawer dishwasher because it’s just my husband and I, and they’re just made a lot more since. It seemed to work out better and it did. We were basically just shopping around and discovered Fisher & Paykel. It’s our first purchase with them. So I got it and loved it. After a year, we’ve had a problem with the handle part of the washer. The top part, where all your buttons are which is right above the handle, cracked within a couple of years. And it is a plastic piece. Maybe it’s just weak in that area so that when you do open it, and they didn’t crack at the very same week but within a short time of each other, they both have a crack in that plastic handle. And I sent a picture which was very obvious where the crack was. When I wrote Fisher & Paykel which was probably a year after they cracked, they said, “We’re sorry, your warranty has run out. We aren’t going to be able to give anything for you.” I feel like we’re two people. I hadn’t really worn it out. I may have lived here and had my kitchen renovated four years ago but I still didn’t wear out the dishwasher. We have a summer home on the river which we spend a lot of time there. I feel this way, I can’t be the only one with this two-drawer dishwasher that had this problem.

I’m 52 years of age. I've just purchased my 3rd Fisher Paykel machine and I left home at 21. This brand has never let me down. Large loads, small loads..my family and extended families. 100% Fisher and Paykel.

We had to replace a fridge that was 11 years old and defective so we got a Fisher & Paykel. We certainly appreciate the ice-making system and the fact that it doesnt take up too much room from the refrigerator section, thats for the cold water. Compared to other makes, the other one seems to take up a lot of room, this one is just a small space in the door. And for the ice, its very reasonable. Thats the main thing. This is the first time that I have the French doors. You cannot pull the drawers, neither the fruit nor the meat drawers without opening both doors. So this is one thing that may not be the most efficient and this to me would be not totally negative.

Fisher & Paykel is very good to work with. Their customer service is excellent. When my first FP dishwasher almost caught on fire, they went ahead and warrantied it and gave me a new one. I was gone for 3 days and came home and my whole house was smoky and my dishwasher had been left on. It came on by itself. I had the water turned off because we were up north at our cottage, and I came home and it was grinding. You could hear it outside in our garage. I read up on it on Google, and sure enough, some of them, they said they’d just come on by themselves because there’s a computer chip or something inside them.But other than that, this one’s working great. I like it. I have to say though, it doesn’t clean as well as my old Maytag. I love the double door concept. But this one here, I sometimes have to pull things off dishes after I rinse them, and I rinse everything before I put it in. A lot of my family members have a Fisher &Paykel dishwasher - my parents, my aunt, my mom - so I bought one for myself. So far, I don’t have any issues with it.

Now as you are now aware, the initial report was due to the fridge freezer over icing around the fan area on the rear panel. In memory all that was fixed was the rear panel. The fan cover/vent was not even replaced and was left without one. I dont believe anything was done about the over icing of the back fan area. Then in late September 15 my customer reports the freezer is still defrosting intermittently throughout the many months, but only occasionally.So in September your serviceman visits and says its the door hinge/latch not closing properly causing the light to come on and thus defrosting the freezer. So he fixes it, then the problem continues. So then he orders new hinge latch parts and replaces it and the problem continues. Meanwhile the month and another month has gone by where my customer has a freezer which is defrosting all her food. Food is expensive and she has 6 children and is pregnant. So by now I have spoken to management in your service department a several times to discuss a fast solution. To be informed nothing can be done except send another service man out to fix it.I requested a different serviceman as he has not been able to fix the problem, always stating it is the door hinge/latch. I think he has been there 5 times now. Your management team advises me the serviceman is the person who decides if the fridge can be fixed or not. If he states it cant then the item will be replaced or refunded. (The technician states he is not allowed to report it cant be fixed. He HAS to fix it!!!) So now we are in December the heat is coming in, xmas food needs cooling and the fridge is not keeping the food cold enough either.The lady is pregnant and concerned she may get sick from food/dairy that is not being cooled effectively. So last week I asked management to send another technician. They said this was not possible but they will instruct the technician to ring the service team to discuss the fridge while he was there, to insure the fridge was assessed correctly. To ensure this was going to happen I, the manager of the appliance rental company, attended todays visit to hopefully finalise this ongoing saga. The technician immediately commented on the hinge/latch again.I reported to him that the new parts he replaced did not fix the freezer door coming ajar when the fridge door closed, because I myself checked the problem the very evening he fixed it. And the problem was not any better. I advised of him having to ring the service team while we were all present. He said he had no instruction to do so. But he did, which was a waste of time because your phone service consistently takes close to an hour to speak to someone. I know because I have had to ring this department many times now.So I communicated I dont believe the door is the initial issue. It may be now as it has been tampered with a few times to fix it. Much to his frustration he started to investigate into the freezer. Oh he reports the fan has been intermittently turning off/ not working, therefore this would defrost the fridge slightly and intermittently. I looked in and the fan area, behind the rear panel was solidly blocked with ice, preventing the fan to turn even if it did work intermittently. He says thats ok we will just order all these parts and replace them in a few weeks.When the fan was reported faulty/broken I believe this was the cause of the very first problem back in October 14 and explains why the freezer has been intermittently defrosting. Your technician said it himself. MEANWHILE the lady is losing all her food (which is expensive), the heat is upon us and christmas is here. AND WE ARE STILL WAITING for a fridge to be working. The lady also wants to be reimbursed for food expenses as her patience has also run out. Initially I wanted the fridge replaced. Now after months of ineffective service, I am expecting a refund as it would be bad business to purchase/rent any of Fisher and Paykel appliances simply due to your warranty service procedures.So what to do now? As it is now heading into the 4th month and I think the 5th visit to fix this fridge, and it is still not fixed, I have no more patience. I will not be ringing anymore to be told all you can do is send the technician out again, to assess and fix it. This seems to be the solution even when the fridge is not being fixed. Please consider this email as a formal complaint to be forwarded to the relevant department. Please also be informed I will be sending this email to Consumer Affairs and providing feedback on Fisher and Paykels Facebook on the very poor warranty service provided by your team.I have been continually bumped to alternative team members whom contradict what can be done about FIXING this fridge. I am an appliance rental company whom purchases a lot of appliances. Under no circumstances will I purchase another appliance manufactured by Fisher & Paykel. I will also be informing the 110 franchisees of the ineffective warranty service your company provides. In our business warranty work costs us time, money and sales!

From the day I purchased my Fisher Paykel washer, it leaked. I had service techs out at least 5 or 6 times to repair it. First, they told me I was using too much laundry detergent. So I cut it in half. That was wrong, it still leaks. After 2 years, now, it has started making a high-pitched squealing sound. First, it started only when it started filling, then when it started to spin, and now all the time. It still leaks. Thank goodness, I was smart enough after the first flood to purchase a drain pan to sit it in, or I would be replacing floors constantly. The agitator has had to be replaced 3 times already. I would not recommend any Fisher Paykel appliances to anyone. The company is no help at all and the appliance store ( Maidencreek TV & Appliance, Reading, Pa) are useless. Their service techs are hopeless, as to what to do to fix the problem. They recommended I purchase an extended warranty since I was having so much trouble with the unit. If you want to throw your money away, just purchase a Fisher Paykel appliance. My new GE washer and dryer arrives on Friday. I told my husband to leave the washer in the yard and every time I use my new unit, I want to beat the Fisher Paykel with a sledge hammer and after that, I want to hook a chain to it and drag it behind my truck.

Ive had Fisher & Paykel AquaSmart Washing Machine Model Number WL26CW1 for approximately 7 years now and there has been big trouble. After the 2 year warranty expired it started to have problems. I contacted F&P and a repairman came out within a couple days. He determined that the washer needed a new circuit board (brain) which he would have to order. It took about 6 weeks to get the new brain and have it installed at a cost of almost $250 US.One and a half years after the new brain was installed the machine developed a new problem with the LCD display which is located on the circuit board (brain). Sometimes the LCD display cannot be viewed, nothing shows up in the window. Other times it works fine or it will show the wash selections in a faint image to which I can make a selection. The times that the wash selections are not visible I just count off the selections until I reach the one that I want (yes, Ive memorized them) and the washer will engage and work.However, at the end of any wash cycle instead of stopping the selected wash cycle starts all over and will continue to run over and over and over until I intervene and turn the machine off. Ive been doing this now for almost 4 years. I refuse to pay another $250 US plus to buy another new brain (circuit board) and dont want to buy a new washing machine until this F&P money drain totally craps out.