I replaced a 12 year old F&P washer only because my daughter hit the machine with the car (in the garage). Looking forward to 12 more good years with the new machine (or more since we dont park in the garage anymore!).

Should have come to this site before purchasing. Our first Smart Touch Dryer stopped heating within two months of purchase. The heat switch had failed and then burnt out!!! Didnt hear from the tech after he left so two weeks called as wondered what was happening. Told it would be up to six weeks before the part was manufactured overseas and shipped to Auckland, NZ. This is a New Zealand owned company but we no longer stock the parts!!! F & P rep could not explain why I hadnt heard from them or the tech until I called them. Man of the house insisted on a new machine. Second brand new machine has stopped heating after six weeks. Four towels in a new large 6kg machine resulted in no heat again and we are now waiting again for a tech to come. Have asked for a loan machine but told that F & P dont do this. Poor rep started to tell me that if they did, they would never have enough to go around but she quickly stopped as she realized what she was saying. Samsung do a loan machine with all of their repairs. Have asked the tech to bring the heat switch with him this time and a spare so that we can fix it ourselves when it goes again lol. First ever Fisher & Paykel appliance and will be the last. Pricing a Samsung today. FYI - Support Centre response is faster from F & P via Twitter as they would prefer no negative feedback on their site. Phone support was abysmal. Have had a Samsung washing machine for two years and never a problem. Samsung also have a two year warranty instead of F & Ps 12 months. Lesson learned in our household.

We have a 5-year-old dryer that I was told had a right bearing out. When they tried to replace that, he said the drum would now have to be replaced? Trying to fix it myself. Cant find parts anywhere. Help?

Weve had Fisher & Paykel. We really had bad luck but we love the washer. We got the washer and dryer maybe 60 years ago and we actually had a lot of problems but we love the way that its been so we chose to try it again so hopefully it will be better this time. I really like the other one better. This new one does a whole rinse and spin but it doesnt allow you to just spin. But I would say what I love the most about it is that the way it spins then still dry. Its a nice washer and dryer. But I do wish that you didnt have to do the whole rinse cycle for it to spin.

Weve had a Fisher and Paykel washing machine for 12 years. Its durable and the drying cycle, spin cycle is exceptionally good. We have called several times for service and its lacking. We had to go through the store that we bought it from. They were unsure of just how the service was going to be. They gave the names but I dont think they really knew what happens beyond that. Its a typical retailer, you get them on the phone; say you got some service problem and thats probably the last thing they want to hear. I like the brand. I would definitely recommend that particular product. As far as service wise, I think they have a long way to go in making people feel good about the service.

I previously owned a Fisher & Paykel for 15 years. I recently purchased a dishwasher. It’s very quiet. They have very helpful customer service. They were able to take your call and you can speak to somebody directly because they are not that big of a company, just the right size. Would recommend.

When I remodeled my kitchen almost 10 years ago, I loved the look of the Fisher Paykel double drawer dishwasher with the matching panels to my new cabinets. However, today it is unplugged and Im debating whether to repair or replace. Seems to have many electrical problems and a mind of its own. Fisher Paykel has replaced almost every part of the unit and repairs are costly. The last repair lasted less than a year. I live alone and ran the dishwasher once a week preferring to wash a few dishes by hand. The unit runs great and I love it when its working (last week). But, now if I plug it in, both units start up by themselves and beep. I keep turning them off and they restart! So, it sits unplugged til I make a decision on my next dishwasher. Too bad... it looks great.

The reason we picked Fisher & Paykel refrigerator is because we have a built-in space and we had to have a certain width. This one came close. I could not find any other in the stores around here. I went to Lowes and asked them if they could order it and they said yes. Our Sub-Zero had gone completely out. Weve had it for about 30 year. I was used to the old one but I love this one. I love the interior and everything except for one thing. There is no meat tray in it. And my husband would like it if a jug of milk could fit into the door. When it was delivered it had marks on the door and I got in touch with Fisher & Paykel about it. They told me theyre going to send someone to redo the doors or give us new doors. These were blemishes and theyre getting it taken cared of.

NEVER BUY! I cant stress enough not to make any purchases from this company. We purchased a Fisher and Paykel washer and dryer in 2008. We began having issues with the dryer while it was still in warranty, and the problems continued out of warranty. In fact, the dryer has been serviced at least four times in the three years we have owned it. We have spent many hundreds of dollars on repairs to this three-year old set. However, the most disturbing experience recently happened with our three-year old washer. An authorized repair person (Eastern Appliance), that the company referred misdiagnosed the problem (after a five-minute visual diagnosis, he identified code 49 as a drain pump); he never ordered the parts, and lied about the problem being resolved to Fisher and Paykel. After two weeks and several phone calls to the repair person, I ordered the drain pump and installed it myself. It turned out that code 49 is the motor control, not the drain pump. We spent money on the technician, and Fisher and Paykel wont take any responsibility to correct their authorized repairmans error. Their response is that the washer is out of warranty and is our problem. This company has the worst customer service I have ever experienced; they do not return phone calls, will not transfer you to a supervisor, and are completely unwilling to assist in resolving the problem. After four weeks and $50 in quarters for the Laundromat, Im still looking at a broken washing machine. We will NEVER purchase any other Fisher and Paykel products. This reinforced the importance of buying American products. Spend your money on any other company. You will be EXTREMELY DISAPPOINTED and FRUSTRATED with any Fisher and Paykel purchase you make. The company has no integrity, and does not stand behind its products.

I purchased a Fisher & Paykel refrigerator. One of the salesmen at Lowes told me about the brand. So far it performs great. We went through with a countertop depth, because we like that we have more room in our kitchen. I had no bad issues with Fisher & Paykel. Everything was great.

Drawer dishwasher double works very good. Holds a lot for it size. Very reliable. Working non stop for 11 years without any problem. Very efficient and economical. Very quiet you wouldn’t know it’s working.

Ive had a Fisher & Paykel for ten years. I bought a a two-drawer dishwasher because I wanted the drawers. Its convenient to use and very quiet. We have recommended it to friends.

We have an F&P double dish draw. The top draw started to have an error message mid wash - U6. The bottom draw worked perfectly. It took 2 weeks to get a service appointment after being cut off on the phone twice. They came this morning and replaced a water valve but confirmed the bottom draw was in perfect working order. $180 later, valve replaced and told all good. Load the dish draw tonight after dinner and go to turn on. No power to either draw. I think the service tech must have turned off at the power point. No it is on. We connect to another power source. Still no power. I call F and P after hours number. Eventually a very unhelpful and non caring Leah tells me the earliest appointment to attend is Monday next week.We have Christmas at our home this weekend and cannot be without a dishwasher. Surely we would be a priority as it was working before they attended. I was put on hold abruptly for 12 minutes, and then had another staff member say that there would be no refund and I had to have a booking for the new problem. They would try for tomorrow but no guarantee. I now have to take a second day off work, have no dishwasher at all for the Christmas party, and if I am lucky I might not have to pay for them to fix their own mistake. Shame shame shame on you F&P. And a little empathy and customer service training would not go astray. Also I do expect a refund for your technician mistake that has cost me. Very unhappy.

Love our new oven. Works better than other top of the line competitors. Looks sleek too! Best appliance purchase in our new kitchen.

I recently bought a Fisher and Paykel frontload dryer at Dormont Appliance store. I like how quick it is with drying and all the different cycles and options this FP dryer has. It is so reliable.

We purchased a new Fisher Paykel refrigerator in MAY of 2013 (two months ago). When delivered and plugged in, the compressor was very loud and created a tone that is at a frequency that is intolerable. High pitch buzzing. This is straight out of the box. After 2 months, 6 service calls and three days off from work and new parts, it keeps whinging along. So loud it is causing my ears to ring. Fisher Paykel is not responsive and is giving the business we bought it from a runaround (Cocoplum appliance Essex, Vermont). Even after filing a complaint with the US FTC and the State of Vermont Consumer Affairs, there is no resolution. We are waiting to hear back today and if no response, we will get a personal injury attorney to work on a hearing damage claim. It is probably the only way to approach this as theres no where to turn. I do not understand that when they delivered a defective product, they dont back it up with the warranty.

ERIC ** did some warranty work on my refrigerator. He was on time and explained what he was going to be doing. He cover his feet and was very careful to cover the area he was working in and was very clean. He was polite, neat and efficient. He did a wonderful job of getting everything done right the first time and we were delighted. Obviously knew his job and very customer satisfaction oriented. I would certainly recommend your company and him to all my friends or anybody looking for service.

Bought refrigerator, from beginning problems with door. Eventually, after a year plus of attempted repairs, company replaced door. Then, after year, replacement door failed as well. But company said that 2-year warranty ran from original purchase, and we were around 26 months from original purchase, so even though company replaced defective door with another defective door, they refused to do anything. When it works it is great, but company does not stand behind products when there is a problem.

Drawer Dishwasher - Well of course it washes dishes and that is great. I do think the rinse cycle could be improved. On occasion the dishes come out streaked as though the final rinse didnt rinse. I have Fisher & Paykel drawer dishwashers in my home in Alaska, in my Fifth wheeler, and on our boat. So there is no doubt that I like the product, but the rinse cycle is routinely frustrating. Thank you for this opportunity to give this information.

I purchased the Fisher Paykel washer and dryer 3 years ago from Lowes, after being coaxed into it by the sales associate. He was really pushing these appliances, and they certainly arent as good as he claimed they were! I have been very dissatisfied with these appliances, especially the dryer! I hate the weird noises it makes when putting it on, pause, and turning it off! Ive had nothing but problems with it. It takes forever to dry anything! Weve had a repairman out, and he replaced an element after wed only had it for 2 years! It still took forever to dry my clothes, and now it wont dry anything! It certainly cant be energy efficient if I have to run it for hours to dry one load of clothes! This was the worst appliance purchase weve ever made, and I have nothing good to say about it to anyone!

Really enjoying this range. Love the layout and performance of the top burners. I wish the oven had a digital readout.

We bought a F&P washer and dryer a couple of years ago and have had trouble since day one! We have spent several hundred dollars in repairs with much frustration! The washer went first. Of course, it was my fault because a dime was left in pants pocket by accident and sent the whole machine into a tailspin! With conventional machines, that wouldnt have been an issue! Then, the fins on the rotator broke off and was cutting into my clothes as I washed them! Then, bearings went out on my dryer and ruined 2 loads of clothes with black grease before I realized what it was! Now, 2 weeks ago, element and thermostat had to be repaired after a week of laundry piled up! I still have the bill for over $200. I havent even had a chance to pay yet and now the lint bucket is stuck! Seems like it should be an easy thing to fix but with all of the smarts of the machine, its probably something to do with electronics not releasing it. I am so disappointed in these products. Something big would have to happen to make me ever buy another F&P product! I had a good ole Maytag washer and dryer before and used it for many, many years with no issues. My husband wanted me to upgrade, now I wish I hadnt given my Maytags away as they are still working great for my son who had just bought his first home!

I’m a single guy, live alone, and the Fisher & Paykel washer was easy for me to work and understand. And it does a big load of laundry. I like this one better than other models. It seems to get the clothes cleaner.

My wife has been complaining and she’s got arthritis in her back and she complained about the refrigerator down there and the freezer at the top and she wanted one with the freezer down and the refrigerator up at the top so she wouldn’t have to bend over. Whenever she had to clean it or anything, she was having trouble. Then they had a good deal on the Fisher & Paykel. This is the first one I’ve ever bought. Usually, we buy Whirlpool. But I believe it’s a good refrigerator so far. Our favorite is that the refrigerator is up at the top and my wife isn’t always fussing with me about it. The doors and everything on it seem very nice. There’s another nice feature about it - you got a buzzer on it if you left the door open. So far, I’d give it 5 stars. I haven’t had any problem at all.

We bought a DD603 dishwasher in 2002 and it has worked reasonably well since then. However, a problem seems to have developed on the top drawer. I recently cut my finger when pulling it open, and discovered three sharp, probably metal projections on the pull. I can only conclude that this must be a design defect. The minimum cost in my area for a service call from an authorized servicer is $65 for just a diagnosis. F&P refuses to defray any part of this cost.

We were looking for a new refrigerator that met the dimensions of our kitchen. After looking at a lot of manufacturers we found Fisher Paykel and we are glad we did. The refrigerator has far surpassed our expectations. It make the kitchen look great! I would highly recommend Fisher Paykel.

I bought a 2 door fridge with a freezer 3 months ago. My horror this morning was extreme when I found the ice was melting. I rang Fisher Paykel service for an urgent repair and was told the earliest they could come out was in 8 days time. I asked if I could use a local repairer, and was told that would void my warranty. I said, Surely you have an authorised service centre on the Sunshine Coast? Nope, sorry we dont. I said, I had over $1,000 worth of goods in the fridge. Sorry we cannot do anything about that. Best offer is I will be put on an urgent list. For heavens sake, this is total garbage.

The power of the internet - I would have never guessed that the internet could change the result of a bad experience to a good one, as this was my first experience in writing a complaint online. On July 19, 2012, I wrote a complaint regarding a Fisher & Paykel washing machine I purchased just two years ago and how I had ongoing problems with the machine, starting at about the fifth month. I called the service company twice while under warranty and they were unable to figure out what was wrong with the machine. I have since learned that it was because the company that Sears uses was inexperienced with this product. I also called the Fisher & Paykel main office and unfortunately was turned away as my machine was no longer under warranty. I even tried to explain my experiences and how the service men were unable to repair it. So after two years of frustration with a non-functioning washing machine, we decided to purchase a 30-year old Speed Queen washing machine and take the newer Fisher & Paykel machine to the landfill. Before taking it to the landfill, I wrote my complaint on this website. That was July 19th. On August 3rd, much to my surprise, I received a generic response from Fisher & Paykel asking me to contact their Customer Service Manager. I called the phone number the next day, left a message and the manager called me back. Although she did not personally read my online complaint, she was genuinely concerned that I had a bad experience and wanted to make it right. She offered at their cost to have a local, experienced repair company come to my house to fix the machine. Within 5 minutes, the local repair company called me to set up an appointment. They came out, fixed the machine in 5 minutes with a $15 part. What?! Thats all it took, 5 minutes and a $15 part? How could the other repairmen not get this one right? The total repair, if I had to pay for this service call, would have cost approximately $165. The only reason we didnt take this route to begin with is because we already tried two repairmen and two years of frustration. So, we gave up and were cutting our losses. But now, I have a washing machine that is working flawlessly. Its amazing! Although I didnt get the service I expected from the company in the beginning, it goes to show that a bad experience could change into a good one when someone with authority wants to make it right. Thank you, Fisher & Paykel for coming through on this one. I hope to have this machine for many years to come.

Like the 100s of complaints I have just read about F&P clothes dryers mine is no different. Actually, compared to others Im feeling lucky that mine has lasted 6 years before a drum bearing has failed. My issue is two fold:1) After contacting customer service they were totally satisfied with six years and considered it a good run. I, however, am not satisfied with six years since my Maytag lasted 28 years and the only reason I gave it up was for styling reasons. I gave the dryer to a young married couple to use. It might still be running for all I know. F&P were more than happy to sell me, at full retail price, a bearing kit.2) After seeing the 100s of complaints and reading the companies stock response (which is not helpful at all), I am left wondering what the results were and how did the company satisfy the complaint.I have ordered the part from the company ($73.30 plus shipping) and hopefully this will solve my squeaking issue. I wished I had seen this complaint board before I purchased an F&P product. It really makes we wonder how F&P can stay in business.

I have a Fisher Paykel 12 year dishwasher Model DD603. And when the top drawer stop working I did not wanted to call the factory service because I thought about the high cost of factory service calls. What a mistake that was. After checking with several local appliance companies I finally located one that said that they did work on Fisher Paykel dishwasher. After three visits during one month and after replacing several parts the serviceman finally gave up and said I cannot fix it, please call the factory service.I did send an email to Fisher Paykel service department and I received an immediate response confirming my request and 2 days later the service call was confirmed. The friendly service man arrived early (something very unusual for servicemen). It took one look at the dishwasher, did a five-minute software diagnostic, remove the front cover of the top dishwasher and point at the control box and said that is what is wrong. One small plastic tab of the control box was broken and the box was loose.He explained that because the age of the dishwasher the plastic becomes brittle and started to break. Gave me the price of the new box, very reasonable and mentioned he had one on his truck. He went ahead to get the new box. Close the cover, tested the dishwasher and he was out to the next service call in 20 minutes. It cost me $330 for a job well done. Great service and if you have a Fisher Paykel dishwasher do not call any other than the service department of Fisher Paykel. Great service. Thank you.

I never post. DON’T BUY A Fisher & Paykel FREEZER! Way too expensive for the freezer to produce 8 ice cubes per 45 minutes. I can’t imagine this product is still on the market. Had service rep out and our ice maker is fine! This freezer is awful. I’d never buy this brand again.

We bought a Fisher & Paykel built-in oven and microwave. My wife primarily heard about the DCS stuff over at America’s Cooking School. Then she looked around a little bit and thought they were a little better quality than the things we had, and some recommendations she’d seen. We’ve had the oven and microwave since June and it’s been operational less than half that time. They kept going back and forth and back and forth and they finally replaced it. But it took a couple of months. So it’s really unsatisfactory. We went round and round and round with everybody, the people we bought it from, and we bought it from a very good, reputable store. I don’t know if they sell cheap stuff but we didn’t go through the kind to get any deals or anything. After it first went down, they gave us the name of the warranty service or repair people and they were pretty helpful. I talked to Fisher & Paykel numerous times. They talked a pretty good game but they kept saying that a local rep would get a hold of me and work to resolve it. And I haven’t heard from him yet. He’s a phantom, I guess. It was not very good. A part broke, they replaced it; it never did work right even with that. They came out and Fisher & Paykel told them to replace it again which doesn’t make any sense at all. But they did and it broke again and they never did work again. And it took them weeks to decide. After several months, obviously, and a lot of phone calls and other stuff, they finally replaced it. We cook a lot but in the summer. We don’t use the oven as much as in the winter. So it’s been fine the three or four times we’ve used it. We use it every opportunity because my wife still don’t have confidence we will have an oven for the Thanksgiving crowd. I think their customer service is atrocious. They never called back. They sound good when they take notes and say, “We’ll send it to the local manager and he’ll contact you within 24 to 48 hours.” And that’s two to three months ago. But the unit is beautiful - it works very nice and fits perfectly for what we want. It matches the size of the kitchen. It has all the good stuff but it doesn’t matter much if it doesn’t work.

Over the course of three years we have had 6 service calls on the Fisher Paykel dish drawer dishwasher. The hoses crack and water has leaked onto my wood floor causing damage 3 times. Another time, the electric board needed replacing, and just two weeks ago the entire magnet and inner workings on the top drawer need to be replaced. The total cost of this last repair is $600. Before this current dishwasher, we owned the first generation Fisher Paykel dish drawer. It was as horrible as our current one. There is absolutely no customer service or help from Fisher Paykel. They blame every defective part and problem on the water, or detergent, or operator error etc. Do not ever buy a Fisher Paykel unless you have piles of money and time lying around. I cant believe the money we have wasted over the years on these subpar pieces of trash. I refuse to fix it again. I am throwing it out and getting a Bosch.

Ive had a Fisher Paykel washer & dryer for 8 years and overall happy with it. My problem is the dryer has stopped drying as quickly (taking 2+ hours for one load). Ive called local repairmen and was told they cant repair this brand. I found one in a neighboring town who will come and look at it but will cost a minimum $115 for a service call. Why cant all repairmen work on this particular brand?

I was first introduced to Fisher Paykel dishwasher drawers about 6 years ago. They were two drawers placed separately on either side of the kitchen sink. They were really wonderful and I had no problems with them. I then bought and renovated two new homes and put fisher paykel dishwashing drawers in both homes. They are the stacked drawers. Have not had problem with them except the bottom one started leaking and the top one smells horribly of mold. I feel it in my lungs every time I breathe in the air after opening the top drawer. I called customer service and spoke to someone from New Zealand (very difficult time understanding her) who said that I should use let it shine from Home Depot and run it through a cycle. Well this did not help so now I have to endure this terrible mold smell every time I open the top drawer. After this experience I am very doubtful I would ever buy another fisher paykel product.

Weve had our washer and dryer for 4 1/2 years and had to call the repairman twice. I have to constantly reset our overheat button at least 1-2 times every week! This is unacceptable. Its loud and does a horrible job collecting lint. I have to vacuum it out weekly as it doesnt really collect like it should. We have to buy a new machine because the cost to call a repairman out plus a possible part is not worth investing in this piece of junk.

Purchased appliances (Dishwasher/Clothes Washer/Dryer) 8 years ago. Dishwasher still works well (fingers crossed) but both Clothes Washer & Dryer cratered in the last few months. Heating element and bearing both wore out in the dryer (600 C$ to repair) and the transmission broke down in the washer replacement part for our model no longer available so will have to get a new washer (wont be a Fisher Paykel). Previously had domestic appliances for 25 years which worked equally as well without requiring so much as a service call. No more Fisher Paykel for me.

Our drum support broke out of our front load washer and so then I was looking around. A friend recommended a local appliance store and that was the friend that they had featured on their website. So then I went and researched a little about Fisher Paykel and it sounded interesting. We checked it out and we liked it. It seemed like the mechanism was simple so it got fewer things to break on it. And we liked that it was a high efficiency top load so we purchased it. Its a fine washer. I like that it adjusts the water level based on how much clothes you have on. Thats always my favorite thing.

Do not purchase these products. The warranty is deceiving and does not cover parts if something does go wrong. Nothing on the stove is built to last. To get a simple knob replacement I have to have two repairmen come to do a 6 hour job and saw the whole top of the steel stove off. Customer Service told me I was lucky that the stove lasted one whole year. It cost $3k.

I have purchased 3 Fisher and Paykel drawer dishwashers. Ive moved three times and each time Ive moved, Ive purchased them. I used to do the stacked ones but in this house, I decided to do the single drawer and do two of them and I like that better than the stacked. It works better for me. Its nice not to have to bend down because I have a bad back. It seems like the water would sit in bottom drawer of the dishwasher and the bottom one didnt wash as well as the top one. So this time, I did not have a problem. They work great. I wouldnt keep buying it over again if I wasnt happy.

I will never buy another one. The top drawer failed and the engineer was unable to repair the dishwasher. It is very expensive compared to other dishwashers on the market and it has a short life. It is very difficult to find someone who can fix it.

In my all entire life I had been changed my range only 2 times. I have been in USA for almost 30 years, I had to change my range which was build in the kitchen since 1960s. I renovated my apartment 2008 and had to buy new range, which I chose Fisher & Paykel. Since the first year I had problem with the burners. I had spend more money more than the value of the unit. I highly recommend even do not go close to it, and to look at it even. The worse range that I had in my life.I called a couple of technician to let them know, all had been advise me it is not worth, change it.

I have had my Fisher Paykel Dishwasher for about 10 years. I absolutely love the concept of two drawers for washing dishes since I always have an empty washer that I can load. But I have to admit I have not been 100% satisfied with the unit. The top washer has always had issues and I have had it serviced almost every year for the last 10 years. Most of the time it will beep and stop running through the cycle for no reason. And even when it does run through the cycle, some of the dishes will need to be run again. It is not always super clean as I would expect from a good dishwasher. I am told that the newer models do not have the computer at the bottom of both drawers, which causes it to short circuit a lot. I hope the newer models are better at cleaning the dishes than mine is.

Fisher Paykel is horrible! I paid top dollar and I mean TOP dollar for Fisher and Paykel appliances. The dishwasher is noisy compared to Bosch, the cooktop on the range was defective TWICE and the range had to be replaced. I had a spill on Christmas day and it got between the glass on the oven door and there is no way to clean it. The microwave is no better than the Panasonic Genius if as good. (Not nearly the versatility) but so far the refrigerator seems OK. Stay away from this Premium Product. You are throwing your money away!

During a full kitchen renovation we needed a fridge of unusual dimensions. Fisher & Paykel had one that would fit and so we decided for aesthetics we would purchase the same brand for the induction range. It’s an expensive decision that we came to regret. Within a few months, we realized the oven wasn’t achieving the temperature it was set at and constantly ran up to 30F below the temp showing on the display. After the second call, maybe the third, we were told that we’d have to learn to mentally calculate what temperature to set the oven to depending on what we were cooking. $5000 for an oven that was less predictable than a much less expensive unit.The induction cooktop was really good, efficient, no problems but after the fourth service call, several parts replaced and eventually 6 weeks without an oven or cooktop because the temperature control failed spectacularly and the entire range had to be disconnected over Christmas while the parts were on back order, it was eventually repaired successfully, but it required an entire new motherboard and sensor, and two years of aggravation. For this reason, I will never again buy anything from Fisher & Paykel.

I had a Fisher Paykel technician booked to fix our dishwasher. Once again had to take half a day off work to ensure we dont miss the call. For the second time in a row I get a text message to say, The technician is on their way and you can track their process, followed by an email 2 min later saying, Technician called and no one was home. The customer service supposedly cant get in touch with the technician and next available appointment is not for another 2 weeks. Our dishwasher has now been broken down for more than 2 months. I would never buy Fisher Paykel product again.

Eco smart washer - Well I bought this in 2011 in Lakeport at the Sears. I noticed right away that my whites werent getting white, even though I use Clorox. The next thing was having to constantly re-balance the clothes. Also, my clothes constantly get wound around the thing in the middle. The paddles should have gone all the way to the bottom of the tub. Instead theres like 4 below where clothes can get stuck. Then I did a test with the hot water. I pressed wash in hot water and when it was half-full, I opened the machine and it was cold. Well I tried turning off the cold valve and then I tried using the cold button seeing if they were switched. Then I had a problem where it wouldnt drain. Well it drains now. Clothes still get stuck, get stretched and sometimes ripped, and then come to find out that the hot button doesnt mean wash with hot. It means fill to 2 with hot and then continue filling with cold. The repairman for Sears phoned Paykel and that is what the tech told him is normal for washing in hot.I am steaming mad. Who wants to join a class action lawsuit with me? I am that angry.

We are very happy with our Fisher & Paykel refrigerator. We like the space when we open the two drawers and the lighting. It works very well. I have no problems with it.

We have experienced unacceptable service delays in getting a repair to our 2.5 year old F&P Washer (Ecosmart). It seemed to work well and does a good job drying out the clothes. We have a Sears maintenance/extended warranty so we had preventive maintenance performed less about 8 or 10 months ago. In mid-November 2011, the washer made an odd noise and refused to spin. We called for service and could only get an appointment for three weeks later (12/6/2011). It was a great inconvenience, especially over the Thanksgiving holiday with family coming to our house. My wife was not happy and had to go to the Laundromat several times. At the 12/6 service appointment, the technician said that it needed two parts (including a circuit board). But he had to order them and they would not arrive for a week. So, the follow-up appointment was set for 12/15/11. My wife was extremely disappointed and expected the washer to be fixed on the 15th. At the appointment on the15th, the technician installed the parts, turned it on, and the circuit board burned out. Now my wife is absolutely livid as it will be another week or more before the circuit board and a new drain pump arrives. She is convinced that repair will fail as well as the tech does not seem to know what he is doing. She demanded that Sears provide her with a rental machine (they will reimburse, but we have to pay up front). She has also announced that she wants a new washing machine when this one breaks again and it wont be an F&P.

Horrible, horrible machine. I purchased a washer in 2007. The diverter valve had to be replaced within one year. Next, the pump failed; water leaked everywhere and shorted out the computer. We waited several weeks for replacement part. That pump failed as well. Another new pump was replaced in March 2011, and now the machine is leaking again. The water is coming from the pump. We called F&P customer service, and after discussing our problems with F&P, we were shocked to learn that you cant use bleach in these machines. To me this seems like someone selling a lawn mower that cannot cut grass. I will never buy an F&P product again. Ive read F&Ps responses on this site, and their responses are wholly unsatisfactory. Sure machines will need maintenance and repair, but I think a machine is inherently defective when its cost of repairs exceeds the purchase price within a short period of time.

I want to start by saying we are very happy (so far) with the GWL11 Washer. It is 6 years old and 1 year out of extended warranty. I called the local factorys recommended shop on Thursday and Baker Appliance came out the next Monday. He ordered the part for regular delivery. A different repairman returned on Monday, a week later, to replace the electronic control unit. They discovered the wrong part was sent. He said the box had the correct part number on it but the part inside was incorrect. Does this happen a lot?My issue is, he told my wife they would ship the correct part the next day. I called them Tuesday to ask about the part delivery. The girl said she would check and call me back but never did. I left a message on Tuesday night and she called me back Wednesday morning and said she didnt have it yet. I called again and explained what the repairman had said. She asked someone in her office about it. She said they werent told and it would be another $50 for next day shipping. I then gave up.Wouldnt Fisher & Paykel absorb the additional cost if they shipped the wrong part? I spent more than $50 at the laundromat over the last 2 weeks. We have 5 people in our home.

I bought this dishwasher a few years ago. I thought it would be great because of the 2 drawers. It is the worst dishwasher I have ever owned. We had it repaired 6 times in the 3 years I owned it and the last time, it couldnt be repaired. In talking to the place I bought it, they put in a request for assistance from the Fisher Paykel Rep, who said there was nothing he could do for me. Very disappointing for a fairly expensive purchase. Ive gone back to Miele, which in my opinion is the best.

I ran into it going online and looking for a counter depth refrigerator and thats when I ran into Fisher & Paykel. I chose them primarily because they were the only one that actually had the depth that I wanted. Other people called em counter depth refrigerators but they really werent. I have the 17 cubic foot refrigerator with the ice drawer at the bottom and two doors at the front. We pretty much like everything about it. My favorite thing about it was that it only sticks out four inches past the counter and it performs as well if not better, I would say. The only problem Ive had is with the sliding drawer. Its come off the track a couple times. The service people have been able to get it back on and I think I know how to do it myself now.

I purchased a new Fisher and Paykel washer and dryer in 2008. We have had both of the units serviced numerous times. The washer is not working currently and the dryer, well, we have to reset it every time we use it! These units were our first big purchases and we will never buy this name brand again. Our warranty expires next year and we have to start shopping for new unit. Bad product and bad service.

Love the dishwasher since we can out one part of meal and pots and pans in and then the rest of dishes of the meal next in bottom. Works like a charm! Convenient and all cycles excellent. This is my newest one and honestly hate the single drawer Washer now. You can put everything in at once your kitchen is clean and just set it to turn on a d wash while you sleep! Only problem we have is the installer didnt balance or lock the wheels Properly So if you have the top drawer open while loading dishes dont turn your back. The doshwasher falls over and you have to catch it After coronovirus we will get it properly i stalled but the dishwasher works great!

We just love our Fisher Paykel 2-drawer dishwasher. It is the Best Appliance. If you have Small Loads, use just (1) drawer. If youre having a Party & need to clean some dishes that youll need cleaned while youre cooking/serving use the other drawer -- while youre loading dirty dishes in the other. Their customer service is Outstanding - one phone call and they will fix any problems. 3 yr warranty WOW.

We purchased a refrigerator ( fisher & paykel ) when we remodeled our kitchen. After 3 years, the door alarm kept beeping after we closed the door. This would keep going until we opened the door and pushed the button inside. We called the company and tried everything they suggested, to no avail. We went online and found that many other consumers had the same problem. Finally, we asked for an authorized service company. They recommended KAM appliances. It cost 95 dollars to get them to come out and tell us that they needed a part to make the repair. When they returned, they told us that the part was defective and they would talk to F& P again. They came out a third time and then the refrigerator would not work at all. We were told that it could not be fixed. We called F & P and they told us we were out of warranty and offered us a pro rated price on a new refrigerator.

Weve had problems with both the washer and dryer. The washer leaked from the bottom and we had it repaired. The repairman explained that the cause was from not using the rinse cycle when washing whites and that they do not use bleach overseas. Now, our dryer is 3 1/2 years old and it’s in need of a repair. It sounds as though the bearing is going out of it. These were expensive appliances and one should be able to expect at least 10 years.

I currently own a Fisher & Payel washer and dryer and just bought my second dishwasher. Im very happy with the products. My only complaint is the soap dispenser has two prongs inside it so if you use a powder cube and not the gel (which I dont like) you cannot get the soap powder cube in the holder. Poor design. Other than that I am really pleased with my FP appliances.

First off, Kathy from Milford, OR, the loud noise in the dryer is the ball bearing (1) on the right side of the dryer as you look at it. Get some white grease and carefully remove and clean the ball bearing, then cover in white grease and even more carefully replace so that the drum, etc. is balanced. The lint contraption is non-functional after each 20th load or so. The lint screen has to be removed and washed by hand and the rest of the unit vacuumed out and then reassembled. After doing this for years, it’s now down to a bi-monthly exercise of 25-30 minutes, including putting away tools and vacuum.Im burdened with too many Fisher Paykel appliances: a double oven, washer, dryer, and double dish drawer dish washer. All in some form of disrepair. The double ovens lower oven stopped working (suspect circuit board), washer has cracked top, control panel buttons breaking, the dryer has had the screen removed to clean so many times the screws are stripped, and the dishwasher filter screen in the top drawer keeps popping up and stopping the sprayer arm from revolving and then I just wash the dishes by hand. All of Fisher Paykel should be closed and customer appliances replaced.

I needed a new washer and went to Tracys Appliance in Lima. Im only 4 foot 7 inches so many of the washers were too big for me. The salesman was showing me around and showed me the Fisher & Paykel and talked to me about it. I was able to reach to the bottom of the washer. I said Id take it and they delivered the next day. Im very happy with my washer and dryer. This is far superior than others Ive had. It does an excellent job! I almost look forward to doing the laundry. Im very pleased with it and how it does my laundry.

I like the Fisher & Paykel two drawer dishwasher. Unfortunately the top drawer computer board has never worked since the day it was installed - it wont shut off. We talked to them and originally they were going to send somebody but then they said it was out of warranty. We had bought it but didnt install it until a year after. It stayed in the crate as we were renovating the house. Were still in the process of getting something done. Id hate to buy a whole new computer board for something that didnt work since the day it was installed. The bottom drawer works fine so it has nothing to do with the installation or electricity. It has good design but not the best quality.

Reading magazines like Bon Appétit, just going to stores and checking them out… I ended up buying a F&P DSC 305 Dual Fuel several years ago. It’s a a stove range. But then we moved and I wish I had taken it with me. But we moved again and I said, “That’s it, I’m getting another one.” My previous unit was very similar to what I have now. I bought it because of the quality last time and because the stove is a 5-burner and all of the burners, you can slide one from the other. Price was very good and certainly the BTU is where I want it to be, only this time the quality wasn’t as high. The oven wasn’t as hot as I would have liked it because the electric doesn’t get as hot as a gas would have. So it’s an excellent range, but a disappointing electric oven.

I bought a Fisher and Paykel dryer less than six years ago and the major drum has already gone out. The dryer has not been used that much as I am a widow and hang my clothes out in nice weather. It will cost so much to replace it and it is also throwing little pieces of metal in lint trap. I will have to buy a new dryer and it will not be this brand. I am on very limited income and it is putting a hardship on me to have to replace. The reason I bought the set is it came highly rated. Will not recommend to anyone.

I have a Fisher Paykel washer and dryer that’s a little over 3 years old. The washing machine agitator broke, and it wouldnt drain water. Now it is fixed, but it doesnt even really clean the clothes and doesnt spin the water out like advertised. The dryer is junk. We have had a certified Fisher Paykel repair man try to fix it twice. It took a while for the part to come in, and then it didnt fix the problem. I just recently replaced the bearing assembly, and it still sounds like the dryer is going to literally take off through the ceiling. I have contacted customer service, only to have the wrong part sent to me. When I called to let them know they sent the wrong part, I was told that the part I needed would cost me an additional $50 dollars. I cant express how upset I am that I paid the money for this set when the washer and dryer were under warranty; it probably should have just been replaced. The customer service always had some crazy solution or excuse! I will never recommend this brand to anyone. I would rather hand wash and dry my clothes than to have to listen to the loud, ridiculous noises that come from the washer and dryer. I dont understand how a company can sell something and not even bother to warranty or care about their product or their customers! Company failure!

Washsmart 8.5 kg. If you pause the wash in the deep rinse cycle so you can add fabric softener it will drain the water. If you use the fabric softener dispenser, the softener is dispensed during the spray rinse. The lid lock activates during the deep rinse cycle, the reason I was told was because a child drowned in the w/machine. BTW the lid lock does not activate during the wash cycle. I hate this machine, I am 64yo and this was to be my last investment in the washer dept. I am going to see if I can get this thing re-programmed! Totally useless. Had the Smartdrive7.2. $800 down the drain.

Fisher Paykel Refridgerator Display Board dead after one year. Program board dead after three years. Poor quality product and poor quality service network in Canada. This product should not be sold in Canada, one month and counting to fix the fridge. I would never purchase anything from this company again.

I bought this F&P dishwasher because were renovating. Ive had it since the beginning of December. It did have a problem when I first got it but they repaired it right away. So the experience was very good. Its fine and I have no problems at all. My favorite thing about it is that it has double drawers/double doors.

I own the F&P EcoSmart washer. This machine has made holes in no less than 10 of my shirts! I dont understand how a washing machine could do this. From what I have read, there is not much I can do about it. It will probably cost me more to replace the shirts than what the machine costs. I’m very disappointed with this product.

Second time using my brand new F&P top-loading dryer; and it started making a loud thumping noise and would not stop. A technician came a few days later and made an adjustment which seemed to work for the next load; but alas, the thumping noise came back soon after. The technician came back and replaced a part. Everything was fine until yesterday; the thumping noise is back, but even louder. I’m very fed up with this dryer. Like other reviewers, I have also had problems with drying time – any energy-efficient feature, this thing purportedly has, is out the window because it takes so long to dry anything. I also have the matching washer; and judging by other comments, Im afraid it, too, will start giving me problems. I would absolutely not recommend this brand to anyone, and I so wish I could return them both and buy something else.

I bought what I thought was a new model, an Aqua Smart WL-37, from the Warehouse Discount Center (WDC) on 5-16-11. I also bought an extended four-year warranty. The WL-37 failed less than three months later (8-10-11). It made a loud noise, and it went dead. No power. I called WDC for help, and they gave us a list of contractors. It turned out none of them travel to our town in Fillmore. This is even though when you first call the contractor, they say,” sure we will go to Fillmore”. However, once they try and locate us on a map, they thought it was “Sylmar”, not Fillmore.Anyway, we finally called P&K customer service. They also gave me a list of contractor folks who would go to Fillmore. I guess the good customer service representatives at Fisher and Paykel’s dont have good English skills, as they also gave us a list of contractors who go to Sylmar, not Fillmore. Finally, I got one who actually came to the house after a ten day delay. When the technician came inside, he asked me for the original sales receipt. The folks at Fisher & Paykel had no proof of sale, and because the WL37 is not the current model. I had a broken ankle and could not go upstairs to pull the receipt, even though I showed the technician the four-year extended warranty with a sale date of June, 2011, it was not good enough.So back to finding contractors who would go to Sylmar… err… Fillmore. Finally, I found one. Again, after another week lag they showed up on August 29. By this time, I was smart, and registered my unit on the Fisher & Paykel website, so the unit was verified under warranty. The technician came in and looked at the washer. He said it needed a new power board. He left his card, and said he would order it that day. Another eleven days have gone by, and I have heard nothing. This is despite leaving several messages to the technician and his store. I just finished contacting Fisher & Paykel customer service via its website customer care inquiry. Hopefully, they will contact me soon.

They are both so easy to operate and load. They are quiet. The clothes are thoroughly cleaned and dried. I love them both. Would highly recommend them and would buy them again.

I bought this dryer (Dryer model DEIX2 top loading dryer) only 5 years ago. The control panel had been failing but I could reset it by unplugging the unit. I bought an extended warranty (thank God) since I cant get a replacement part. Dryer has been deemed un-repairable. I guess appliances should be considered disposable!

One feature is that I can choose a fast wash or a full water wash and that I can choose a soak or not to soak. I can wash and rinse in all hot or warm or cold. Also, the was is in an open drum with no center agitator. It's less hard on clothes.

About 5 years ago we lost our house to a fire. We lost everything so had to purchase all new appliances. We purchased a 2-drawer dishwasher and fridge. After approx. 2 years the fridge quit and lost all our frozen content. To be fair the company paid for the repairs. Just recently the dishwasher keeps filling up with mold. Called a repairman and he said it would cost approx. 350.00 to repair the sensors which make the heat come on all the time-so the mold. Cant turn it off. Every time it is opened the heat comes on. The next day our fridge did the same thing as 2 years before..Again we again called Fisher Paykel on both occasion dishwasher and fridge. We were told that appliances have a 4-5 year life and the problem was ours. Both these appliances were very expensive and should have a longer life. I WOULD NOT PURCHASE THEM AGAIN NOR WOULD I RECOMMEND THEM TO FAMILY AND FRIENDS.

I purchased a Fisher Paykel Washer and Dryer from Sears roughly 4 years ago. Dryer stopped heating. I found a repair person, had to order parts. It is now 1.5 weeks later and the parts are finally in. It will be another day or so before the repairman can come over, $330 for repair and two weeks of hanging clothes or going to laundromat for drying. I would have to seriously reconsider purchasing this brand again with this type of wait for parts.

I average 5-6 loads per day! I love the computerized settings for the most efficient use of energy. This is my second washing machine from Fisher and Paykel. I would highly recommend these products to anyone looking for modern, simple to use appliances.

I got the refrigerator from Fisher and Paykel because it was the only one that fit. They should keep making them because a lot of people dont want to gut their kitchen in order to buy a refrigerator. It is excellent and everything seems to last longer. Its a better refrigerator but it makes strange noises which it has made it since day one. You dont hear it running but I think its gearing up to run. So it must be normal noise. I even had to buy the floor model because the place where I got it didnt know how to order them and they didnt even know what price to charge me. It fits a standard, old-fashioned, standard cabinet height. These new refrigerators that are fancy and glitz are too big for a normal house unless youre a millionaire.

When we moved into our new home in May of 2008, we had to leave behind our dryer. As wed had good luck with a Fisher & Paykel washer, we just assumed that a DE09 dryer would be a natural conclusion. What a mistake! It has been a lemon since the day we put it in the basement. It constantly turns off during a dry cycle and takes forever (when it decides to actually run) to dry a load of clothes. Were not talking a large load either. We are vigilant about keeping the vents cleaned out, even going so far as taking the tube from the wall and cleaning it out from both the outside vent and the inside vent. Nothing does any good. It still shuts off randomly at will. I can guarantee that my next dryer purchase, as soon as it can happen, wont be a Fisher & Paykel. Id have better luck just tossing the clothes on the driveway and hoping the sun does the job.

On 10-3-09 we purchased the FP HE model #WL37126KW2, serial #NYU790706. In October 2012 we noticed dark dirty streaks on our clothes. Some clothing never did come clean. Dark clothes appear to have white streaks like large amounts of soap havent been removed. Ive tried different detergents and numerous cleaning cycles. Thank the dear Lord we purchased the extended warranty! Since October 2012 weve had 7 repairmen and 3 parts replaced. The last repair was on Wednesday, 4-17-13. The 2nd load of clothing came out exactly like it did the very first time in October. Are you kidding me!Now another repairman on 4-26-13 and then Im assuming another part. I have no idea what part hasnt been replaced! After 4 new replacement parts and still having the problems, we will get a gift certificate from Lowes for a replacement. You can bet it wont be FP! Ive spoken to FP directly, Lowes and the warranty company numerous times. I am totally fed up with this whole situation. I will never buy another FP. No good reviews will come from my mouth for FP!

I love the quietness of the Fisher & Payker washer. I had heard about them from my brother and I purchased a washer and dryer. We compared them to the LG and my brother has great reviews on how quiet it was and when it came down to it, the sales person said that it was just a little bit above the line than the LG. We thought wed give it a try because we like the idea of it being a quiet experience. This was the first one Ive had without the agitator so it is different and Im still getting used to what setting to use so that it does not wrinkle the clothes so much. We like it so far. I’m getting used to it taking a longer cycle. There is this minor thing. I wish the beeper was louder. Ive got it up to the maximum beep but it’s so quiet I can’t hear it in the other room. Id recommend to anybody to give it a try.

This is the second FP washer owned but this time, we bought the new high efficiency one! Clothes often come out with black, greasy, soapy streaks on them, sometimes permanent staining. We use the recommended HE detergent and barely reach line 1 on the cap (any more causes loads of foam and machine to complain). Agren Appliances, from whom we bought the machine, sent out a technician to take a look but no remedy found. We have taken the damaged clothing to them and shown them what happens. They kindly gave us some powder detergent but the FP booklet recommends HE liquid detergent only. On calling FP customer service, we were told we were probably using too much detergent. Ha, if we use any less, we wonder whether our clothes will actually be cleaned! So what do we do? This machine is less than 1 year old and its a disaster. There is no support from the store we bought it from (despite having taken out extra service warranty) and FP doesnt want to help either. Surely, a machine cannot be HE if after washing it leaves clothes with dark streaks on them, hence needing a second wash! I dont see the efficiency in that! There seems to be little option other than to take it to the scrap heap and buy a new machine, different brand naturally. Hunk of junk, never to be recommended to anyone.

Fisher Paykel Intuitive Dryer - We purchased a new Fisher Paykel washer and dryer three years ago which was installed in our new home on an interior wall with a straight shot through the roof exhaust pipe. After only four months of using the new dryer, the exhaust pipe became stopped-up with a considerable amount of lint. The exhaust cap on the roof had to be removed to allow access for removal of the lint from the exhaust pipe. This process had to be repeated about every 4 to 5 months since. Since the dryer lint basket very seldom collected lint and had to be emptied, four weeks ago we had the service technician out who determined the lint screen had been torn in numerous areas. Since the lint screen is within an enclosed area, he advised there must be some defect in the dryer lint basket which was cutting the screen. Over a period of time if left unchecked, this could have become a fire hazard. Is there something that can be done to prevent this from happening again? If so, please advise.

Wow. I wish I had read these reviews before buying my FP washer. I thought I had a great item. Same story. At least, I got nearly four years out of it, exceptional compared to other stories! Whining noise, just drains water, no wash cycle, Ive thought of calling a repairman but based on these reviews, I am going to trash this mess and get a Maytag. The American consumer is fed up with paying top dollar for poor products. This company will be hanging its head when they go out of business due to poor sales. Do not buy FP! Shame on you corporate greed FP! Your sales up this month? See what they are in five years. You have to get 10 happy customers to offset the decrease in sales due to one dissatisfied customer (Business 101). From the look of these reviews, one would say youre behind the eight ball.Who has money to throw away like this? Public school teacher who hasnt had a raise or COLA in four years in a non-union state (very low wages), widow, raising three kids alone, cost of living and gas prices increasing exponentially. And the clothes washer dies, in spite of the $800 or so I spent on it four years ago. How much did the CEO of Fisher-Paykel net last year? Corporate greed and environmental devastation, how long will it take my lousy washing machine to biodegrade in some landfill? Americans are fed up.

I have just had an engineer visit to assess a problem with my appliance . The engineer , Adam, was extremely knowledgeable, helpful and I had confidence in his diagnosis of the problem . He is a great ambassador for the company .

I had an old dryer before and thought I would upgrade. I purchased this dryer and my light bill went from $80 a month to $145 a month. I pulled the fuse to the dryer and my meter slowed down like a turtle. When the dryer is running, my meter looks like it is in a race. I cant believe how much power it uses. Now it sits there and I dry my clothes at a laundromat.

I picked this refrigerator out in 2005. It uses 485 kWh per year. I got to choose which side of the door handle is on. Freezer on bottom. Supposedly if I have any problems with. I get a new one free.

This Machine is reliable, but mine tangles sheets, it has good features, but problem when Tangles sheets, has good cycles on water, has extra cycle for really dirty clothes, I have always had this brand of washing machine, only problem I have had in 8 years is to change water hoses at back of machine, I wash daily has been okay for me.

3 pumps in 5 years - We purchased our Fisher & Paykel washer in 2008 at Beesons, Lafayette, IN. They also did the warranty work for us. They replaced the pump while under warranty. A few years ago, my husband replaced the pump himself. Now, my pump is out again; the part is $130. We have decided to not put any more money into this appliance. I plan to go shopping for a new washer and will not be buying a Fisher& Paykel appliance ever again. Im curious. Is this normal for a Fisher & Paykel?

My old unit stopped working and I bought a Fisher & Paykel french door fridge through the recommendation of a friend who installs appliances. It has a good space inside and so far has been working correctly. I had it delivered and it went seamlessly. They were great. It’s been a great experience so far. We love our fridge.

I would never recommend their high-end dishwashers. They only work on the heavy energy cycle and something is messed up with our computer. It cleans sometimes and not on other times. For two years wed had an authorized service provider come look at it, but Fisher & Paykel doesnt believe us. They said they called the provider and that we have only had it looked at once. They are being cheap and dont want to help. It was a very expensive washer, so you would think they would replace it if it only works half the time. They have a very rude customer service tone.

We were sold by Lowes a Fisher Paykel EcoSmart washer and matching dryer in June 2009. The washer broke down at least four times under warranty. Now out of warranty (didnt buy the extended) its broken again as I feared it would. The pump wont pump. We sold our old Maytag cheap. This set was very pretty and it was an energy saver. I cant afford to replace every three years and that would not be EcoSmart use of our resources!

I know that Fisher and Paykel makes other appliances but Im only familiar with their dishwasher. I like their double drawer dishwasher, the two in one. Its a very good dishwasher.

My Fisher & Paykel dual fuel (gas top/electric oven) is by far the worst appliance I have ever purchased. From day one after the installation, the oven wouldnt work properly because of, what I later learned, is a PLASTIC lock which came broken. Without this lock, the sensor believes that the oven door is open and the oven wont work correctly. According to the technician, this lock breaks frequently, and he mentions he doesnt understand why a piece so important is made of plastic.The technician comes back with the part to fix the issue, but when he puts the oven all back together, it seemed that the oven door was no longer centered in place. He said that it should not be a problem, after all, the oven was now working. Although I thought it was a very poor customer service response for an appliance so expensive, I decided to bite the bullet, as I had spent too long without an oven. Despite my compromise, a week after this repair the door completely sunk to one side. As a result, the oven was again non-operational. Another technician comes, this time to tell me that the door hinge had an issue. He didnt have the spare part, so I go another month without an oven.At the day scheduled for the technician to come to install the new hinge, he missed the appointment, allegedly because previous appointments that ran late. So now I have at least 3 more weeks with no oven until he can come again. After weeks, the technician is back. He installs the new hinge, and of course, the door is again not centered. The oven doesnt work properly, because, without a centered door, the locking mechanism doesnt work well. Interestingly enough, he insists that everything is fine, and tells me that the lock is only used for the oven self-clean function, which I should never use because everyone who uses it requests a repair right after due to oven parts that get burned and makes the oven malfunction.Interesting to know that the oven is even worse than I thought, and that the self-clean feature is unusable. But back to my case, even though the lock is not essential, it affects how the door open and closes, and the oven does not work well without everything centered and in place. His answer: I cant do anything about it. Now I call Fisher & Paykel to complain, and their solution? To send another technician. Im now nearly one year without an oven. I simply cant bake anything. So my advice to all of you considering to buy a Fisher & Paykel appliance, believe the bad reviews and stay away from it. I was one of those who thought no, it cant be that poorly made at such a high price tag. Well, it is, and its customer service is just as bad.

A customer service representative called me to update me on the availability of the new washer model in the US. It will be available at the end of July or first of August. I dont want to wait another month but do want this new larger capacity model. The rep also called my service department to have my top loader dryer repaired. She wanted to make sure they have the correct part for the repair scheduled for Monday. Fisher & Paykel has an outstanding customer service department. I am staying with this brand and looking forward to purchasing my new washing machine the 4.2 cubic foot Aqua Smart as soon as it becomes available in the US.

We purchased a new Fisher & Paykel washer and top loading dryer 4 years ago when we built a new house. We were assured by the salesperson of the quality and how they have very little maintenance issues. After a year and a half, we had to replace the heating element and fuses (luckily under warranty) and this took 2-3 weeks for them to figure out was wrong and repair (said it was fixed twice and had to return). Here we are 2 years later, and we had to replace the heating element and fuses again. So this time, it is over $350 out of our pocket since we are out of warranty. The heating element for a dryer should last for more than 2 years and this is obviously a design flaw or something. It looks like we need to replace the machine as we cant continue to pump money into a lemon.

Generally, GWL 10 US is a decent washer from 2002. But I have had previous service issue after five years with diverter valve and a separated lid that was replaced. Now at 10 years old, spin cycle will not always engage and a foul smell of burning rubber is present. They will probably have this issue fixed, but I will not purchase Fisher Paykel again.

GWL15 quit first. I replaced the pump, the dryer died next. I fixed the drum. Next the washer quit again. This is the third time the washer quits. I disassembled it and am selling the parts to you, the ones who think youre going to get your moneys worth by repairing these pieces of **. You just might because Im selling pretty cheap. When the dryer quits again, youre going to see those parts on eBay also. I bought a Maytag this time. Well see.

My dryer runs way too long and does not dry clothing. The dryer lint bucket does not perform properly. The lint bucket has to be removed, then a screw taken out of a cover plate so you can clean the lint off of the screen.

We purchased this very expensive machine and it simply does NOT clean dishes well. We had the dealer out multiple times (they were great) - 2 of those so he could call FP technicians and work with them. I always had to call FP back. They asked me to get the dealer back out - the dealer said no. FP said they would elevate to DM and after 2 months (called back twice) I called again and got disconnected after waiting 20 minutes. My 30 year old Maytag cleans better. The rack broke as well on the FP. The people on the phone were nice - no one ever followed up and bothers calling back when they disconnect you. I would never buy their brand again. The machine is pretty but poorly designed - unless you have tiny, thin dishes there is no way to pack it without things touching and they will tell you that is why it is not clean. First - bad designed racks. Second that is simply not true - I am sure it would clean better but I know how I could stuff the heck out of my Maytag and it always cleaned. I started packing their half full to test their theory and I still got uncleaned, grimy, crusty dishes. Bad product - Worse Service. I cant afford a new one. I spent the extra money on this b/c I figured it would save money. I might as well do the dishes by hand.