I had the pump and panel replaced (by a Fisher&Paykel recommended company) at a cost of about $400. Later had another problem with the washer and called a different repairman who told me there was probably no need for the replacement of those parts. The problems this time were due to something getting caught underneath something and was a simple repair for him, at a fraction of the cost for the parts replacements.

Bought a dryer from Fisher and Paykel. So far its blown out 3 doors as the heat destroys the plastic lugs which hold the door assembly together. Rang F and P. A supervisor called Tanya told me to get a serviceman from F and P to come out costing another $120 on top of the cost of 3 door covers which cost $40 each time. Please be warned that this dryer is rubbish and after the new door 3rd one was put on the dryer now makes a grating sound when running. Apparently a circuit board has come loose and rubbing against the drum. What rubbish. Dont buy Fisher and Paykel. Buy LG.

I purchased a Fisher & Paykel CoolDrawer for my kitchen renovation. It was installed and never worked. You would think that Fisher & Paykel would be motivated to get the unit repaired or replaced, right? Not in my experience. After waiting a full week to hear back from them on their still pending decision, I am completely disgusted with their polite but ineffective and non-interest in their customer after they take the customers money. Service arrived on MONDAY and stated that Unit needs to be replaced, not repaired. Service uploaded that report to Fisher & Paykel. I called on Tuesday after failing to hear from Fisher & Paykel. Was told resolution is coming! No resolution. Called back Wednesday. Same BS. Called back Thursday. Same BS. At no time did Fisher & Paykel call me, send me an email or contact me in any manner. It is 2017 and that is NO WAY TO TREAT A CUSTOMER.

The griddle on this range is a piece of junk. It does not heat over 250 degrees. I have contacted Fisher & Paykel numerous times about this problem. They referred us to a repair service. The serviceman does not even want to work on a DCS. They have adjusted the griddle numerous times and replaced the thermostat twice. It still does not get hot enough! Fisher & Paykel will not let you talk to their technician to explain how the griddle is working. We are unable to get a phone number where we can talk to someone who understands how the griddle is supposed to work. One of the service reps in New Zealand asked us to fax all the records we have kept on the problems with this range. The number he gave us would not go through. I think he did not want to give us a correct number. He would not even give us his last name so we could talk to him again! If they were an automotive manufacturer, after reading all the bad reviews, the government would have already put them out of business!

Bought this as a gift for my mom after she had major surgery. Her dishwasher had broken and she had always wanted this type. Works well since she lives alone, she can use just one drawer at a time and save. Great purchase!

I have been trying for 6 months now to get the correct part for my 2 year gas range, the oven igniter does not work. I have been sent the wrong part 4 times and in my last discussion with their service department (3 weeks ago) I was told they do not make the replacement part I require. I asked them if they are going to provide me with a new replacement range. They said they would get back to me and to date I have heard nothing even though they promised to get back to me the next day. I have sent numerous emails following up and they are ignored. I am now taking them to small claims court to settle the matter. I WOULD NOT RECOMMEND ANYONE BUYS a FISHER PAYKEL PRODUCT. High prices, poor quality and poor service.

I purchased a washer and dryer from Lowes. Within a year both needed service, under warranty. The following year both again needed service, the motor in the washer and the board on the dryer. $600 in repairs. Neither under warranty. I spoke with F&P and they wouldnt assist on the repair. On year three, the dryer went out again. I spoke to F&P and they told me to get a repair estimate and they would aid in the repair. The repairman, the only F&P rep in town, told me the units were junk even though they were on their high end. I called back to F&P with the estimate, $250 + $80 diagnostics, and was told, you have lemons. That is the nature of the world we live in. Too bad. I trashed the 3 year old units and replaced with something else. Avoid this company. The units are flimsy to say the least.

I bought a 2 door fridge with a freezer 3 months ago. My horror this morning was extreme when I found the ice was melting. I rang Fisher Paykel service for an urgent repair and was told the earliest they could come out was in 8 days time. I asked if I could use a local repairer, and was told that would void my warranty. I said, Surely you have an authorised service centre on the Sunshine Coast? Nope, sorry we dont. I said, I had over $1,000 worth of goods in the fridge. Sorry we cannot do anything about that. Best offer is I will be put on an urgent list. For heavens sake, this is total garbage.

My husband and I purchased a FisherPaykel washer from Lowes approximately 4 years ago. We had not heard of FisherPaykel and were a little reluctant to purchase one. The salesman was knowledgeable about the product and sold us on the manufacturer. We have been happy with the product until recently. I am still uncertain as to what is wrong with my machine, only knowing that it no longer drains the water. I have contacted FisherPaykel twice - once to see if it is covered by a warranty and second to find a service company. I still have a washer that does not work, and the company they referred will not service the washer unless it was purchased from them. I am very disappointed in this product and the service.

I bought a FP two-drawer dishwasher about 5 years ago. It cost me a small fortune! We had our cabinets custom made to fit the FP dishwasher. It has been nothing but problems since the moment we got it. Now, it is on its last legs. It constantly fills up with water and my husband has to take the drawers out and wet-vac it, then put a de-humidifier in front of it for at least 24hrs. Once it is finally dry, he has to go into the basement and turn the electricity back on (which he shuts off to do this whole drying process). Inevitably, after one or two cycles it fills with water again and starts beeping. The beeping does not stop until we shut the power off again in the basement. The process repeats endlessly. We have had repairmen look at it and they say they see it all the time and there is nothing they can do with FP products, they are just not made well. My mother has had the same cheap Sears dishwasher for almost 30 years! I would love to replace it but I resent the fact that I paid so much for it and it is junk. Plus, Im afraid I will have to buy the same one again since my cabinets were specially designed to fit that model and I am afraid I will have the same problems with a new one.

I bought three Fisher & Paykel dish drawers for my new kitchen and extended the warranty for 5 years. Throughout the 5 years, 2 of the dishwashers worked perfectly. One we constantly had problems with. Authorized service came out a number of times and said that our dishwasher issues came from these little tiny bugs on our circuit board. Our house has no bugs. Interestingly, I was talking to my friend who loved my dishwasher and when she remodeled her house, she bought two single drawer dishwashers. I was surprised to find that she has one that operates perfectly. The other is plagued with these little bugs and shes disgusted. She also has no bugs in her home either. Now, we are both thinking that this is something that probably came from the warehouse where these were stored. I now have to replace the dishwasher after about 6 years. I’m very, very dissatisfied.

I chose this counter depth refrigerator RF175WDX1 as part of a kitchen remodel. After 3 months or so, all is good. It is quiet and looks good in the kitchen. I purposely chose this model without water & ice, but the one thing I would suggest is a separate, narrow shelf for ice trays.

GWL15 quit first. I replaced the pump, the dryer died next. I fixed the drum. Next the washer quit again. This is the third time the washer quits. I disassembled it and am selling the parts to you, the ones who think youre going to get your moneys worth by repairing these pieces of **. You just might because Im selling pretty cheap. When the dryer quits again, youre going to see those parts on eBay also. I bought a Maytag this time. Well see.

I bought a dryer from Fisher and Paykel and it’s definitely great.

I purchased a Fisher Paykel Washer and Dryer in 2009. The washer has worked okay, except for two instances in which the pump wouldnt drain its water and investigation determined the pump had been obstructed by lint. The dryer is another issue altogether. The first problem came just over a year into owning this appliance. The bearing was deemed failed and it had to be replaced. The bearing is less than a year old and the dryer again sounds like bare metal grinding on bare metal. Now...the dryer had to be serviced for heating problems. Specifically, the dryer would run for hours without drying the clothes. It was determined that the lint sensor trips the heater to prevent fire...makes sense, but further investigation found that the fine mesh screen which serves as a filter has dry-rotted and failed, so lint quickly moves to the inside of the appliance and repeatedly triggers the safety mechanism.Question: Why should I have to take this unit apart every couple of days to clean it? The design is obviously flawed. Ive never done such a thing to the previous dryer I owned, nor have my parents...even when there were eight of us in the house. Sadly, I was given the entire song and dance about how wonderful these high priced, gilded turds would save me time and money. Nothing is further from the truth. While the appliance technician has been friendly and helpful (once I can get in touch with him), these appliances have been miserable to own. I share my house with four others and the laundry piles up quickly...not to mention the fact that the dryer is a fire waiting to happen. I had a Whirlpool standard dryer that was seven years old and I got rid of it when I bought these gems...it still worked. What was I thinking? Now the decision must be made...shell out a few hundred bucks for a poorly designed lint filter and service, or, look for an older standard dryer. Guess what...Goodbye Fisher Paykel! Note to others: Stay well clear of this high tech junk.

Looking at other reviews, my oven was discontinued. The last service man that came out said they dont make the part anymore. If did find it would take months. Why didnt Fisher Paykel say something to me. I been working with one oven & cannot clean it since before christmas. I love baking. Thats why I bought a double oven. This oven has had at least 78 times service people. Money! More money. The worst product I ever purchased.

I purchased a Fisher Paykel built in oven model OB60SD10PX1 6 weeks ago. I spelt something on the bottom of the oven. So I started the self cleaning function. The oven over heated during this function and burnt out the motherboard safety switch and door lock. I called F&P. Their customer service representative was given a contract number for a service agent. Waited 10 days for someone to come out to have a look at the oven. Technician replaced the door lock and motherboard but the safety switch is out of stock, and will be another 2to 3 weeks delay. I have done some research on the faulty F216 - and it seems that this is a known fault with this oven. If this is the case shouldnt this oven be recalled? As I have only had this oven for 6 weeks with a known fault you would think that I would be entitled to a refund/store credit.

We bought a Fisher and Paykel washer in May last year. After 6 months we realized that washer never used hot water. It was washing the clothes always in cold water. When contacting the company they referred us to a local repair company. The technician came in today and diagnosed that the problem was with electronic module and electronic water valves. It will take 4-12 weeks for the parts to arrive. Are they using the boat to ship the parts from China? Perhaps someone should whisper to Fisher & Paykel: Federal Express. They need to improve the quality of their products. I will stay away from any Fisher & Paykel products.

My husband is from Australia and we heard about Fisher and Paykel there. We have a washing machine that weve had for some time and we recently purchased the dishwasher. In general, theyre performing fine but Ive actually just started having some difficulty with the Fisher and Paykel dishwasher in terms of the plastic connectors that are inside the drawer, the ones that are supposed to be holding the glasses. Im happy with them but I think theyre extremely pricey.

I love this fridge, very sleek design, bought it for the quality and light stainless steel look. However, the original door had a dent in it and that is where it all started. It took 4 months for the service centre to replace it, only to be a different quality stainless, visibly darker shade/lower quality stainless (rough to the touch) than the original. Now I have a brand new kitchen with a horribly looking fridge. Almost a year later, I have to constantly follow up with FP customer service, who promised me a call back which never happens. This is how you ruin a perfectly great brand by horrible customer service.

We decided to get a new unit of Fisher & Paykel because we’re getting older and have to bend down all the way in to get in the old washer. And it wasnt broke but we went up to Millmans who is the independent distributor. They had one there but they also introduced us to split door and they are the only ones that have a fast wash, its 38 minutes. So we got it and they put it in, 90% of all these... its a very good machine and the people that put them in and represent the product, they knew what they were talking about. I didnt know Fisher & Paykels name simply because theyre a better, higher end and you dont find them in Lowes and other stores. A lot of people just dont know about them but its an excellent product. It does what its supposed to do and does it quietly. Ive had the washer for 2 or 3 years and I use the top drawer 90% of the time. We use the bottom drawer every now and then to make sure it doesnt get clogged up or gets lonesome. And every now and then if you noticed something, you just put it on the normal cycle which is 56 minutes and everything comes out fine. I dont know how you could improve it other than put the dishes away for me once its done. Is there anybody there who can do that for me? For older people and people that just dont wanna mess with stuff, the product is very very good. You hit a home run. I would recommend it to anybody that has electricity in their house because its just good a product. I enjoy Fisher & Paykel products.

Ive had a Fisher & Paykel for ten years. I bought a a two-drawer dishwasher because I wanted the drawers. Its convenient to use and very quiet. We have recommended it to friends.

After buying our 2008 washer and dryer set and after the first use, I should have asked for a pick up. I washed a blanket three times and still got black spots (possibly lint, but wouldnt come off) each time. Weve also had the dryer fixed so many times I cant count. Heating element has been replaced and needs to be replaced again less than a year later. I cant say how unhappy I am with the purchase of this expensive set. I should have gotten a GE. At least, they last for five years with no problems!

Weve had Fisher & Paykel. We really had bad luck but we love the washer. We got the washer and dryer maybe 60 years ago and we actually had a lot of problems but we love the way that its been so we chose to try it again so hopefully it will be better this time. I really like the other one better. This new one does a whole rinse and spin but it doesnt allow you to just spin. But I would say what I love the most about it is that the way it spins then still dry. Its a nice washer and dryer. But I do wish that you didnt have to do the whole rinse cycle for it to spin.

I have finally purchased a different brand of range and the never-functioning, Fisher Paykel 36 dual oven range will be hauled out of here. I have replaced the entire ignition system in this range, three times. These units are not cheap and that you cannot get the larger oven to turn on, and stay on, its ridiculous. I gave up on trying to use the large oven, when, after multiple repairs, it went off, mid-way while roasting a seven rib prime rib. Christmas dinner was very late that year.

So far it's been great, I'm pretty sure my electrician installed everything correctly. At first it was totally quiet but now I notice the fans (or whatever) get louder now and then but don't know the pattern yet. Sometimes there's a little pneumatic sound when I open the door, but not always. But it fits my hard to fit space perfectly and so far things are very good (it was installed one week ago).

Can I give 0 stars? I feel I was duped by the sleek look and promised amazing performance of this oven (Double Wall Oven WODV30). It is gorgeous, and I fell victim to the wonderfully smooth roll out racks, 12 settings for each oven (top and bottom), and supposed long, worry-free life. I had this oven installed in my newly renovated kitchen in October 2014. It worked super for three months. I am a light-use household consumer, just a regular mom trying to feed my family of 5; nothing fancy, nothing commercial. It then blew out a circuit board in January 2015. The oven went completely haywire. Okay, maybe a lemon you say? Do you know what then happened with DCS wonderful customer service for my $5000.00 oven? It took them 3 weeks to send out a replacement part. A new circuit board, which BLEW as soon as the tech (who has much experience w/ DCS and FP) installed it. Then do you know what happened? It took 3 more weeks for me to fight with my appliance company and DCS to get them to acknowledge they did not know what was wrong with my oven, why it originally blew its original circuit board, and why the new circuit board blew immediately. Yes, smoke was coming off the board, and the tech was flabbergasted. So, yes, dear reader, I was without an oven for SIX WEEKS from January until March. No baking, no roasting, no family dinners, no desserts, NOTHING. It took 3 weeks for my entire kitchen renov in the first place, then 3 months later, SIX WEEKS, no oven. Tsk, tsk DCS!! For a $5000 oven! And to top it off, after my fight to get them to send a new, replacement oven, guess what? The top door has damage to the metal frame around the glass door; there is permanent marring of the metal and something between the glass. Luckily, this is covered under their 90 day cosmetic warranty. I hope that everyone reading this thinks twice about this product. On another note, my 5 burner cook top from DCS is awesome, but how can you get gas burners wrong, really. STAY AWAY.

Two-door, cabinet-depth fridge - This model probably saved me a $20,000 kitchen remodel. Our new house had a new refrigerator whose door would not clear a counter peninsula. My wife was ready to start tearing out counters, but the dealer took a return on the offending appliance and supplied us with a model that we can actually stand in front of... with the doors open. Beautiful but, as we say here in Minnesota spendy, this refrigerator was — and remains — a life and budget saver.

We love Fisher & Paykel, so replaced it with the same brand. We are impressed by the new improved Fisher & Paykel .

I bought a Fisher & Paykel range on 11/9/11. It was delivered on 12/7/11. I moved into the house on 12/12/11. I had a spill over during the first week. The two front burners allowed spill to go into the mechanism, the orifice and into the burner. I am not happy with the design and feel that it is a design flaw. I have had over 50 years of experience with ranges and have never seen one like that that does not allow for cleaning. I contacted Big 1 for resolution. They sent a service technician who stated that the burner needed to be replaced. After he left, the center burner would not light at all and the two front burners tried to ignite no matter which burner I tried to turn on.

Washsmart 8.5 kg. If you pause the wash in the deep rinse cycle so you can add fabric softener it will drain the water. If you use the fabric softener dispenser, the softener is dispensed during the spray rinse. The lid lock activates during the deep rinse cycle, the reason I was told was because a child drowned in the w/machine. BTW the lid lock does not activate during the wash cycle. I hate this machine, I am 64yo and this was to be my last investment in the washer dept. I am going to see if I can get this thing re-programmed! Totally useless. Had the Smartdrive7.2. $800 down the drain.

Refrigerator model #E522BLX - I bought this fridge 4 years ago from SEARS Canada because my 35 year old never repaired Amana fridge suddenly broke down. I had a problem finding a fridge that would fit in the space built around the Amana and wasnt in a position to renovate the kitchen to accommodate a new fridge. I didnt know anything about the Fisher Paykel brand, and unfortunately, relied on the Sears appliance specialists knowledge and honesty.I was advised that the fridge had a very good 5 year warranty and excellent customer service and Sears would also stand behind the brand should anything go wrong. I bought it because it was the only fridge, at the time, that could fit in the space and I paid about $2,000 for it. Well 2 months ago the fridge started to make a noise that sounded similar to the noise I heard when my Amana fridge broke down. That was related to a compressor problem. The noise has steadily worsened and its driving me up a wall.I found out from Sears Canada that they no longer carry the Fisher Paykel brand (I wonder why) and therefore cant provide me with any service. When I contacted the FP customer service # I was directed to someone in New Zealand and I quickly concluded that their so called excellent customer service was totally false. I further learned that the fridge I bought has been discontinued (I wonder why). The extent of their assistance was to provide me with service repair contacts in the U.S. Anyone I contacted in Toronto is unwilling to service the model. It is now Christmas and I am now out of a fridge and $2000. FP doesnt give a damn. Although they did not outwardly admit it but I think they knew that there was an embedded defect with their fridge and therefore discontinued it without advising customers like me.There should have been a recall notice and offer to replace the model or at least make some effort to repair problems without costing the customer big bucks and aggravation. Do not ever buy anything manufactured by Fisher Paykel. And dont buy any appliance from Sears. Their appliance specialists are not specialists and are trained only to make a sale at the customers risk. They will not ensure that: your satisfaction continues long after your initial purchase. This is the statement that they include in their brochure.

We bought a washer and dryer and in December 2014. We paid a total of $2132.86 for the Fisher Paykel brand. The dryer broke within one month, it needs a new blower which will take 5 1/2 weeks for the part to come in. Very disappointed and frustrated with this expensive appliance and the service is very difficult to get. Actually, the line I strung up in my basement has been drying my clothes perfectly!

We have the 30-inch double oven and the double dish drawer. We installed both of them at the same time about 6 years ago. We have had a repairman at our home a minimum of 5 times each year for both products. I really am not exaggerating. In the beginning, the work was covered by warranty. For several years, we have been paying out of pocket. Each visit has cost between $100 and $500. We have waited for parts for over four months (seriously, no oven during that entire time). FPs response when I called directly was Madam, other people have had to wait much longer than that. You have to wait your turn for the part. Im not kidding. Its the worst customer service I have ever seen. And alas, our oven is not working again. The repairman is coming again on Monday. Well pay him $75 (again) to look at it.If the required parts cost more than $200 (which they almost always do), then I think we are throwing it in the trash. At the price we paid for the oven, it should have worked perfectly - at least for a few years. Our dish drawer was last fixed about 3 months ago. We havent had any issues since then, which is remarkable for that product, a full 3 months with a functioning dishwasher! I really hope others read my review and avoid Fisher Paykel products. I rarely write reviews, but these are the worst purchases that I have ever made. The products perform wonderfully when they work, but unfortunately, they rarely work. By the way, we are not abusers of the appliances. All of our other appliances (made by other companies) have performed without any issues. Oh, and yes, I have called FP directly many times over the years. Our repair companies have also called as they were appalled at the repeated issues with the products. FP did not stand behind their product at all. Im very disappointed.

In a store at Tri-City Fair, I was going around, looking for a washing machine and my husband had heard a little bit about Fisher and Paykel. He said, “You know, maybe we should look at this.” So I started looking those up and we went to a store that carried them here in Salem. I had one set of washer and dryer, and then I have replaced the washer as my previous one went. It was just around 5 years. I think it was the motherboard. I wasn’t crazy about that, but I like the product…how it spins (high speed). I also like the fact that it can be on top loading and the amount of water it extracts from the clothes so it takes less drying time if I use my dryer. It’s a little loud, but I have it in my basement so it’s no problem and I don’t have to worry about water spill… Only a couple of times that I had water come over and I think it was because I had something in there. It’s fine, I like it. I’d say they’re better compared to other models I had before them. I’d recommend it to a friend.

Drawer dishwasher double works very good. Holds a lot for it size. Very reliable. Working non stop for 11 years without any problem. Very efficient and economical. Very quiet you wouldn’t know it’s working.

This 2020 model 9kg heat pump dryer simply will not dry sheets. It tangles them in a ball, dries them for 2 hours and they remain damp. Even if you run successful cycles, they continually tangle and take many cycles to dry (and I taking just 2 sheets - not heaps). Towels are also very slow - several hours, but they do eventually get there. To do your washing takes a whole day with the endless problems - untangling sheets and re-running the cycle. Plus there is zero customer support. *If* you can get through, you get some poor chap who doesnt speak English well and he cannot help you. Hopeless. I have been a loyal F&P customer for 30+ years but will never buy another appliance from them. I assume that since Haier have acquired a controlling interest, but have also stated that they want the Haier brand to be the premium brand, that they are deliberately letting the F&P brand go in to decline.

My Fisher & Paykel refrigerator is much better than the other brands that weve had in the past. The only thing they should have pointed out at the time of purchase was that the ice maker is extremely slow. But I’d recommend it to somebody even with the slow ice maker in it.

I went to the appliance store called Melzen’s Appliance at Glastonbury and they informed me about Fisher & Paykel. Never heard of it before. It was one of the most expensive refrigerators I’ve ever bought in my life - it was $1600. I’m married for 35 years and I’ve had refrigerators before this. I was shocked at the price but had to buy it because of the size (it had to fit into a specific area). I also wanted a stainless and a refrigerator on top. It had so many of the things I wanted. It was delivered November of 2012.I love the F&P refrigerator except I do have an issue with it that I did go back to the appliance store to tell them that when I opened up the door, something came flying out of the refrigerator. I told them, “Look at this piece, what do I do.” The guy looked at it and said, “Oh that just goes underneath the door of the refrigerator, just glue it.” I said, “Glue it? You know this refrigerator is only 6 months old - really?” He goes, “Yeah, there’s nothing wrong with your refrigerator right?” I said, “Correct” “So well, just glue it. It’s fine. Because if I send out a repair man, that’s what they’re going to do and they’re gonna charge you.” So I still have the piece here and it doesn’t impede or impact what’s going on with the refrigerator. I haven’t glued it yet because I’m having a hard time thinking that I have to glue this on my new refrigerator.I like the performance. I’m satisfied, though I’m not happy that a piece flew out on me.

I have a number of friends who had had Fisher Paykel in kitchen remodels. I heard good and bad, and my designer recommended it once we got started with the kitchen. He said Fisher Paykel made all the dishwasher drawers for everybody else. So we might as well go with the one who makes the most of them. I have a full-sized dishwasher to handle everyday other things but I wanted something just for little things throughout the day that build up in the sink. When I saw them, I was very impressed and I was extremely pleased with it. I like that it holds everything and its easy to operate. This was my first purchase of a Fisher Paykel. I had problems with it in the beginning. I dont know whether it was related to the person who installed it or the way that it was installed. Every time I went to use it for the first two weeks, I got an error message. We finally figured out that it was pushed too far back in the cabinet and it was pushing into the waterline every time that happened so it was causing the error message to tell me that it wasnt connected. But I like it now a lot.

We purchased an F&P oven in October 2011. It did not work after installation. Our brand new expensive self-cleaning oven has had constant problems. We have had at least 4 repairs. The oven even failed on Christmas day and ruined our turkey as the oven wouldnt heat up. The techs dont seem to know what was wrong with it but F&P refuses to replace this faulty product. We are now waiting for a new door and F&P review to come out. So we are supposed to lose more work time and use our holiday to wait in for half a day. Customer service is rude and unhelpful. I will never buy F&P again.

I bought a Fisher Paykel washer and dryer based on the sales pitch that loads very seldom get off balance and that clothes spin almost dry. From the start at least one out of every 4 loads would get off balance. I had a repair man service my washer numerous times while it was under warranty. At one point the rocker arms were broke and had to be replaced and caused from the loads getting off balance. The last repair visit the service man said he would have to order parts and would be back to install them. He hasn’t been back and that was months ago. My washer still gets loads off balance and now it won’t complete the rinse cycle. But now my warranty has expired so I’m stuck with an expensive washing machine that doesn’t work. I will never buy another Fisher Paykel product nor will I ever buy anything from the store where I purchased them. I’m stuck with an appliance that doesn’t work and the warranty is now expired.

We have the two drawer dishwasher, which we love. BUT, the machine stinks! A lot! After running the machine, there is always water left in the bottom of the machine. This is usually in the top drawer only, and it reeks. Weve cleaned the machine, had the repairman out, rinsed the food off the dishes so theres nothing lying around to go bad, but it still smells. Its like stagnant marsh water. Does any one else have this problem?

We bought a brand new house with brand new appliances. Since move in, our warming drawer and dishwasher have not worked properly. The dishwasher has always leaked and the warming drawer was actually midwifed AT THE FACTORY. It turned on high and wouldnt turn off. It melted its own thermostat and control knob and was a major fire hazard. We had to turn off the breaker. The parts have since been replaced. The dishwasher is a major leak problem. It is ruining our beautiful new floor. We have had 4 services on it and a replaced part and the bottom drawer still leaks. Despite the fact that it is under manufacturers warranty, the company wont replace it. Save yourself the pain and DO NOT PURCHASE from this company.

The other day, my husband was doing laundry and part-way through the load, the washer started beeping and stopped working. He then called the customer support center and got the name of the Fisher Paykel dealer here in town to see how much it would cost to get it serviced. While he was on the phone with the customer support rep, he was told that based on the lights that were showing up it was an error code 346, but was not told what that meant. This morning we called to see what it would cost to have someone come out just to look at the washer and were told he would cost $75! I think that is a large fee, considering we live in the same town less than a mile away. Today, I was looking online and read that the warranty was usually around 2 years. Im sure our washer wasnt 2 years old, so I called the customer support number myself, after taking down the model number, to find out if the washer was still under warranty. The guy on the phone was not able to tell me if the washer was under warranty or not. He didnt even offer to take down the serial number to see when the washer was made, but told me to call the store we purchased it from to see if they still have a record of when the purchase was made. We purchased this washer from Sears and shortly after we bought it, they stopped selling this brand.What should we do if they do not have a copy of the receipt? I dont even think our bank records go back any further than a year online. I have searched to see if I could find the transaction, but have not been able to. I would hate to buy a new washer after only owning this one for less than 2 years, and really dont want to pay $75 just to have someone look at it and then pay for repairs on top of it.

My Fisher & Paykel dishwasher is working fine and we have had a good experience with it. We are happy with its performance. We are liking the dishwasher that we got very much. It’s served the purpose that we needed and I would recommend them.

Aquasmart Washer and Aerosmart Dryer - These are wonderful appliances. Both are efficient and inexpensive to use, though a bit noisy. But the upside is, they let you know immediately, with various beeps, when things need readjusting inside. They are fairly compact and fit in the smallish laundry room nicely. The clothes come out beautifully clean and not beat-up.

I purchased a Fisher and Paykel fridge model e52213. We had issues with the ice machine not working and then the water dispenser stopped working shortly after buying the fridge. The fridge technician could not isolate the problem. We had ongoing problems with ice temperature and back light display. I sourced the issue with the fridge myself due to the smell of burning wires in the top of the door. I noticed that the wire has no second insulation and that the action of the door could wear or cut by crimping in this area.Three of the wires on our unit have been cut and the other wires are bare. I feel this could be the cause of problems for a lot of other people with this model fridge with ongoing beeping and flashing lights and no temp control. Our fridge is just out of warranty but if the wires had not rubbed or crimped, our fridge would still be operating. I feel this is a design hazard rather than a warranty issue. Our fridge is a right to left opening model. I am not sure if this would make a difference. Looking forward to your response.

Purchased this dryer ($649) in March 2018. The circuit board crashed within the first month. 9 months later I had to have it repaired because small pieces of laundry & the dryer sheet kept getting caught inside the drum, which resulted in tightly twisted clothing stuck to the inside of the drum. I am now awaiting my second circuit board as the dryer malfunctioned again. I had to open the door to the dryer to get it to stop running because none of the controls would work. This is clearly a fire hazard! The appliance store has been great about dealing with these issues but with 3 repairs in less than 19 months, I will never again buy this brand!

I was one of those customers that was highly encouraged to buy a Fisher & Paykel Washer and Dryer. I was one of the lucky ones that purchased an extended warranty but that doesnt do anything for inconvenience. I have had to have my dryer worked on about five times. Once I had to wait for over eight weeks which means lugging wet clothes to the laundry mat to dry them. Ive had my washer worked on about four times. Now, my extended warranty is up on both machines and I noticed that my washer is leaking water. It seems that the water is coming from the top of the machine. I tilted the machine back and the only part that is wet is the side. I have read on the web that many other people are having the same problem. I purchased the washer in 2006 and the dryer in 2007. I really expected to get at least ten years out of these appliances since they are not cheap.

I have just replaced my old Fisher Paykel dish drawers with new ones. I love the drawers. Their size and versatility work great for the two of us. The inside of new one is a bit smaller than my old one so that is taking some getting used to. That one small thing is my only complaint. I would definitely recommend Fisher Paykel Dish Drawers (and have).

I recently purchased a Fisher & Paykel DishDrawer via the internet. It was delivered via a special trucking company. I paid an additional sum of money for it to be delivered by a special trucking company, unpacked from the box, brought into my kitchen and inspected (as opposed to the unit being drop shipped to my front yard). It arrived in perfect condition. I hired a licensed plumber to install it. While installing the unit, the plumber reported the kick-plate was missing. Then I noticed there were small cracks/marks in the cutlery bins - an obvious product defect. After running the top drawer of the DishDrawer, water started profusely leaking from the bottom of DishDrawer’s top drawer. I had the plumber return to check all the connections, which he confirmed were connected tightly and properly. The leak was coming from the DishDrawer, not from the connections. I called Fisher & Paykel’s customer care and was told that since I purchased my DishDrawer via the internet, they would not honor my warranty! They said the trucking company was responsible for the missing parts and damage (leaking issue). After holding on the phone for 3 hours, I was transferred to the USA supervisor Paul who said if/when an authorized service technician inspects the leaking issue and determines that it is unrelated to delivery, Fisher & Paykel would honor my warranty. Then Paul insisted that I send him a photo of the cracked cutlery bins before even considering replacing them. I emailed him a photo of the damage two days ago and there’s still no response. He said the kick-plate was already being sent to me (but nothing was received yet). I then had a local authorized service technician come to look at the dish and he determined that the leaking was totally unrelated to the delivery of the unit, but it was instead a product defect and that it should be covered under the 100% manufacturer’s warranty. He advised Fisher & Paykel of this. That was two days ago. Today, Fisher & Paykel told the service technician that they are still having issues with honoring my warranty due to the purchase being via the internet. Fisher & Paykel has confirmed that the unit is a genuine Fisher & Paykel unit and the serial number was accepted upon registration, but Fisher & Paykel claims that any internet purchases are questionable and Fisher & Paykel to this date has refused to honor my warranty. I tried to call the USA supervisor Paul this morning and was told he was on the telephone and would return my call in 5 to 10 minutes. That was three hours ago and there’s still no phone call! I am frustrated and very angry. How could Fisher & Paykel refuse to honor the warranty on their unit after confirming the problem is a product defect? They call their customer service line customer care - what care are they speaking of? There is no care whatsoever! They are the absolute worst when it comes to customer service. If Fisher & Paykel refuses to honor my warranty, I plan on reporting them to every possible consumer complaint agency and will seek additional remedies to the full extent of the law.

The motherboard on the less than 1 year old Fisher & Paykel dryer went out and someone is lying. I called F & Ps 888 number and was told they have the parts but I have to go through the retailer where I purchased the dryer. Sounded fishy since the retailer told me that the motherboards are on back order. F & P wont send me a new part. I called the retailer back and was told the F & P wont release the part until Feb. 20th. Thats CRAP. I dont want to wait 3 more weeks till the parts come in. The retailer told me he has several other customers waiting. How many people are waiting on this part and how many parts are going to be released on Feb. 20th. The closest laundromat is 6 miles away.

I bought my washer and dryer from a dealership. They were husband and wife and they handle a store in Greenville, Texas and were really helpful. I wanted the top load and like it because its very quiet. I think theyre great. So far it’s been wonderful. It washes clothes very well and doesnt twist them around and I like that. I already recommended Fisher & Paykel several times to friends.

Had my washing machine about 18 months, when the drain pump went, then about 4 weeks later the circuit board went down. What gets me angry is that each part takes over a week to get repaired to the machine, as they have to order the part. I find this outrageous that it takes that long. You can only contact Fisher Paykel on the 1300 number in NZ, and theyre not worried that you are without your appliance for however long, as the parts come from their Queensland depot, and they dont do overnight express. So I asked why they didnt have a service center with their parts here in WA, and every Capital City, but they said its not necessary to do that.What a lot of bull. Their customer service is disgusting. Washing machines are very needy when you have kids. Waiting for over a week to get any appliance fixed in this day and age is bad management, and they need to look at ways to provide quicker and better service to the consumers that buy their products that keeps them in jobs. This will be the last Fisher Paykel appliance I ever buy - never again!

I had purchased a 6 burner range with DCS brand. The hinges have failed over the years so thought I would replace them. There are many places to buy the parts but thought I would go right to the source. I ordered parts and was assured delivery within 5-7 days. After 2-1/2 weeks I called them. They have no proof of the order. I sent them the confirmation that they sent me showing order number, price, and charged credit card. I sent that back to them and that was not enough proof. I had to go track down and submit proof from my credit card statement that I was in fact charged. I sent that to them and still have not heard anything back. I will give it one more day and then I will fight it with credit card company. I really rely on customer service especially when purchasing something as expensive as this range was. This will be the last time I ever order any appliance with a brand name affiliated with this group. Very disappointed customer!!

Fisher Paykel DCS Counter Depth Refrigerator - I am absolutely BEYOND frustrated with this brand! Since last October I have had no less than eight, EIGHT, service calls to sort out why my ice maker drops ice cubes into the receptacle below that are freeze together. The ice that comes out of the cube tray is not frozen fully...therefore it becomes a big lump in my freezer. In order to get ice, we have to stab at it with a big knife. NOT SAFE to say the least. I have had two repair companies come to the house. Theyve called FP techs while at my house to go over the issue. The techs advice this last time was to adjust the temperature. (Or to tell me I dont close the freezer door...sorry on that one...it ain’t the problem or I would have had this issue all along.) I also dont overload my refrigerator or freezer door. Its not my first rodeo with an upscale appliance. If I could, I would dump this lemon on the sidewalk. But since my fridge surround was built for it...I am stuck. I have held back my comments for months, but as of yesterday, I am not doing that any longer. I have listened in to the FP Tech calls to the repairman. The first tech was so incredibly rude and insulting I wanted to take the phone from the poor repair guy and give him a piece of my mind. The second tech said, “Oh, just adjust the temp to a warmer temp,” Really? (Why is he a tech?) Did he not understand that the ice is NOT FROZEN all the way when it drops into the bin? The icemaker was replaced fully several visits ago...its something else and frankly, I dont believe for a quick second that its something the tech guys has never heard of before. Im not a repairman, I am a consumer. A very smart consumer that knows the buck is being passed. I paid $600 for an extended warranty on this unit. I expect the darn thing to work properly. If it cannot be repaired the FP needs to come forward and deliver a new one to me. I will simply not buy, nor ever recommend, this brand again. I would be disingenuous. If no one can repair it, not even the trained FP guys with the tech on the phone...I have no faith. Zero. So sad.

We bought dishwasher 9/8/15, installed 9/15, did one load in top drawer; neither drawer has worked since. Tech from Fisher & Paykel came out on 9/11, said control board & heating element bad, took them with him. He said he would try to get parts overnighted. Thats the last we have seen or heard from him. We have called, emailed Fisher & Paykel & now they say they will be back on 9/28 between 12 & 5. Fortunately, we have not paid for this thing & have contacted our credit card company regarding the charge & they have sent letter to dealer contesting the charge. A close friend who repairs appliances will not work on these machines, saying they are impossible to fix (wish I had talked to him before purchase). I will update this post after 9/28, but I have a feeling its never going to work right & I think my friend will be uninstalling this thing shortly.

The Fisher & Paykel washing machine doesnt work well. I bought it Dec. 29th. It makes a loud noise. The first guy that came to my house said he had to contact his supervisor and I never heard from him again. After 10 days I called and they send me another guy. He came last week and he ordered a part. He thinks its my rotor. So I have to wait for the piece and he will come back. I was not happy with the first repair guy but now Im confident that the second one is going to repair it. He told me not to worry about it. I hope hell be able to repair it.

I fell in love with it when I saw it. I took it home and everything was good. Tech came out and fixed the dryer and the washer within my 2-year warranty. The warranty ran out and the dryer tore up again. Tech came and repaired it, costing me around $150.00. Now, the washer does not work again and I am so upset. I thought that I had the perfect set and I was mistaken. I didn’t even mind paying more for it. I should have gotten a different brand that was cheaper but would have lasted longer. I feel like every year, it tears up and I have to pay for it to be replaced. I really wanted these to last.

On August 10, 2012, I posted a review about my dissatisfaction with my dryer. At the time, I was awaiting my fifth service call to have the bearings replaced. By the way, my dryer is 5 1/2 years old. To give Fisher Paykel their due, the company agreed to pay more than half the cost of the repair since I had already spent over $200.00 on prior service calls and repairs. After waiting for the parts to arrive and arranging a time for the technician to return to do the work, my dryer was finally fixed last week. This past Sunday, I decided to do a few loads of laundry and lo and behold, my washer broke (also 5 1/2 years old). Its no fun trying to wring out sopping wet clothes and then finding a place to hang them. The technician left a few hours ago and my washer needs a new pump. I wonder how much thats going to cost. I spent too much money on poor quality products. Perhaps its time to go back to the old-fashioned scrub board and clothesline. When I spoke with Fisher and Paykels customer service representative about my dryer, she was very nice and sympathetic. But being told that bearings wear out like they do in a car was not a good analogy. My dryer certainly does not take the stress and use like my car does. If I had the energy, I would call the company again to verbally air my dissatisfaction with my washer, but another analogy like that would probably send me over the edge and the automated responses to the reviews are inane. Why doesnt the company contact me? They have my contact information. Fisher and Paykel strikes again!

Yes, I will be responsible for what I write against a Fisher Paykel Dryer. I purchased a brand new washer & dryer on 4/13/2010 & I also purchased a 10 year warranty & I have nothing but trouble since I bought this brand. I am very disgusted with it. I will never purchase this brand again. I have friends that have had their other brands of washer & dryers for 25 + years, I havent had these since 2010, & am ready to go out & buy another brand, BUT, Fisher Paykel should pay for another purchase for me. As I said before, I never should have wasted my money, almost $800.00 a piece, wasted. Very Upset Consumer. I bought these from Ralphs appliance, Tiffin, Ohio.

Fisher & Paykel wall mounted dryer has for the past 2 years been shredding the lining inside the dryer drum so much its now back to the bare beginnings. F & P have told me to contact their service about purchasing/replacing the drum. Not a very helpful reply and at this point I would never buy or recommend F& P, in fact I would advise against.

We purchased a washer and dryer from Fisher & Paykel. My brother-in-law and sister-in-law have the dish washer. We knew they were much more quality products, so thats why we decided to try them. When we first got them, the washer did not work from the day we got it. But they came and fixed that. They came and replaced it right away. I would definitely recommend them.

I wanted the tri-folder, the French door refrigerator, and when I found out that a full-sized one would not fit in my house, I started looking for the counter-depth one and I happened upon the Fisher&Paykel. I like to shop through Lowes because of their stuff and I found out Lowes sold them and serviced them. But they really should have one on display so people can see them and see what they look like. Because you really have to see it to appreciate it. So I contacted a Fisher&Paykel place out in California and asked them some questions and I told them I wanted to see one first. They sent me some sites by Lancaster, PA which I ended going to Mount Joy to see one on display but I didn’t buy it from them. I ended up going to it was like an Ace hardware store that sold the appliances... And oh my God, I love it! My Fisher&Paykel refrigerator performs beautifully and its sleek. Even the delivery guys had never seen one or heard of them before and they were just all over it, looking at it and thought how nice it was. And the size of it is just fine for everything for where its at. Anyone looking for one especially for a counter-depth would be worth their while to check this Fisher&Paykel refrigerator out.

I bought a Fisher and Paykel dryer less than six years ago and the major drum has already gone out. The dryer has not been used that much as I am a widow and hang my clothes out in nice weather. It will cost so much to replace it and it is also throwing little pieces of metal in lint trap. I will have to buy a new dryer and it will not be this brand. I am on very limited income and it is putting a hardship on me to have to replace. The reason I bought the set is it came highly rated. Will not recommend to anyone.

Our dishwasher was installed during a remodel by the appliance company in August 2021. The top drawer immediately had issues getting stuck on a code during every wash, beeping and stopping the cycle. We had the appliance service come out 4 times with no resolution. Fisher Paykel declined to replace the product stating it was an installation error. The appliance company has come out twice more with no resolution.We have been making due, being patient, because the bottom drawer which is smaller, had been working. Today the bottom drawer malfunctioned, in order to stop the beeping we had to turn off the electricity to the dishwasher. We have spoken to Fisher Paykel on two occasions asking for replacement, the appliance company has taken pictures to indicate this is not a installation issue. It has been a fight to prove this is a faulty product. This is a Fisher Paykel appliance and I would expect them to address the issue. It is now the end of January and we have yet to have a functioning product.

I just purchased a new Fisher & Paykel washer and dryer. This is my second pair. My previous set I placed in a rental and decided to get a new set for myself. I had few problems with my older units. I understand my older dryer was actually made by an American company with a Fisher & Paykel nameplate. The new Fisher & Paykel set is a big step backwards for this manufacturer.The new washing machine is noisy and clanks when washing. I don’t know the cause but am assuming it is due to the tub not having a center post in the middle. The control panel has changed too. I would much prefer to be able to just push warm soak or hot wash or cold rinse, rather than pick thru the heavy, bulk, sheet buttons to try and get the wash settings I want.Now, the new dryer is something else altogether! I have a service man coming out to check on the top of the new dryer. This will be his second time out. The top seems to get in the way of the rotating drum and goes boom, boom, and boom every time the dryer drum turns during drying. The tops are flimsy plastic. I have a feeling it warps after being heated when the dryer is on high or low heat or the tops are not properly designed. A top loading dryer was an interesting idea but just wasnt pulled off well. Just buy a front loading dryer. I also have bubbles behind control panel masking. I would suggest interested buyers go to Consumer Reports Magazine and read further evaluations of washer and dryers.

I have a 10 year old 48” range, priced at approx 8k+. About two years ago, I had to replace all of the interior shelves, at my cost, because they had rusted so badly they would no longer pull out. This year, all of the plastic on the front knobs have puckered and bubbled off, presumably from the heat of the door being opened when the range is on. Customer service has basically said oh well, and has refused to replace the knobs. After replacing all the shelving I certainly won’t pay for new knobs too. The customer service in New Zealand is certainly not what we are used to in the U.S. For the price of this range, they should stand behind their products unconditionally. As I told them, I have had KitchenAid ranges last longer with no problems. So, bottom line, if you are looking for a range with all the bells and whistles, be sure to go for a U.S. company! Oh, and the range has never kept accurate temperatures to boot!

My first F&P dryer worked fine for a year and then continually tripped thermal switches. One actually has to remove a panel to reset this as it is not accessible from the outside of the dryer. F&P finally replaced this (well, I got a new dryer for the privilege of paying them $250 for the prorated use of the old dryer). I also spent another $250 re-venting the dryer because they were concerned that the venting that worked fine for my 25 year old Maytag was insufficient for their unit. Dryer #2 developed a bearing squeak--quiet at first but now is extremely loud. The tech from the company that sold me the dryer claims the bolt is frozen and the bearing cannot be replaced or at least cannot be replaced for a service call cheaper than half the price of actually replacing the dryer. Meanwhile, THAT store has ceased selling the product and no longer will work on F&P machines. The tech recommended by F&P after this told me the same thing and recommended that I save my money and buy Samsung.

Our drum support broke out of our front load washer and so then I was looking around. A friend recommended a local appliance store and that was the friend that they had featured on their website. So then I went and researched a little about Fisher Paykel and it sounded interesting. We checked it out and we liked it. It seemed like the mechanism was simple so it got fewer things to break on it. And we liked that it was a high efficiency top load so we purchased it. Its a fine washer. I like that it adjusts the water level based on how much clothes you have on. Thats always my favorite thing.

We purchased a Fisher & Paykel refrigerator, which was far more expensive than any other fridge that we considered. After delivery, we called to say that it was not cooling. The technician came once and added gas. After a day, it again stopped cooling. The technician came again, realized that there was a leak, and soldered some wires. When it started working, it was noisy. We called again, and they said they would replace the fridge the following week. They sent a truck to pick up the faulty one, and when we called the store to ask when the new one would be delivered, we learned that FP had changed their mind and did not want us as customers. We were left with rotting food and no fridge.

The oven malfunctioned 2 months after purchase. We cook almost every day but use the oven less during the summer and had been out of town much of July so it was only used a few times before the malfunction. After 2 months, multiple service visits and calls to Fisher & Paykel, the unit was replaced under warranty. My impression is that it took considerable effort by myself, the warranty service provider, and the store I purchased the unit from to make any progress. (I never did hear from the rep who was supposed to contact me within 24-48 hour following calls to Fisher & Paykel). The two malfunctions came on days we were hosting dinner guests (naturally) and we are worried about it working for a family gathering at Thanksgiving.

[COMPLAINT] POOR SERVICE! I had a scheduled repair / service on my washing machine today. The service was supposed to occur between 7 am and 12 pm. At 12:45 pm I rang customer service. They advised that there were many people off sick and the technician was running late. (My reply is why didnt someone ring me to let me know they would be late?) He would be at my house in 30 to 60 minutes. At 3:45 I rang to speak to someone to find out what was going on. I spoke to Daniel who then advised that the technician had tried contacting me but couldnt reach us. He double checked my details and everything they had was correct. He advised they could come back tomorrow as the technician went home. I advised I couldnt wait any more than what I had done today. I asked to speak to a supervisor, her name was Tanya. Tanya then said the same. I said this wasnt good enough that I had taken this much time off and she agreed. She asked what I wanted and I suggested Fisher and Paykel should pay for the repairs. She said they couldnt do this, but that something should be done. I asked what and she said she couldnt make that decision now and she would be back on Thursday to let me know. Fisher and Paykel you need to seriously pick up your customer service game. This is not appropriate.

I got the drawer dishwasher with the F and P package. So I got rid of my Thermidorian dishwasher. The Fisher and Paykel dishwasher has been broken for the majority of the time I have owned it. I have had service people, sent emails and photos and called the customer service many times. Yet still I sit in a remodeled kitchen with a bum dishwasher. Been nothing but a headache. Very disappointed. Wishing now that I had gone with Kitchen Aid! Please learn from my mistake!

We bought a dual drawer Fisher & Paykel dishwasher in 2009 for a house that we were building. Due to problems with the builder, the dishwasher sat unpacked in a garage for a year. When it was finally installed, it didnt work! First, the bottom drawer didnt drain. We called a plumber to come look at it. He called the Fisher & Paykel appliance rep. They recommended that we install two separate drain lines. It still didnt drain. The appliance guy and plumber each came out again and we even tried a different plumber. Now the bottom drawer drains but the top one doesnt, which completely defeats the purpose of having a dual drawer dishwasher. We contacted Fisher and Paykel and Lowes where we purchased the appliance and neither would offer any assistance as the warranty had expired. We have only used the machine 20 times. Its such a shame and waste. Our KitchenAid dual drawer dishwasher at our old home worked much better with no problems. We had bought this one because we were told it was quieter. It is quieter because we dont use it

I had a Fisher Paykel technician booked to fix our dishwasher. Once again had to take half a day off work to ensure we dont miss the call. For the second time in a row I get a text message to say, The technician is on their way and you can track their process, followed by an email 2 min later saying, Technician called and no one was home. The customer service supposedly cant get in touch with the technician and next available appointment is not for another 2 weeks. Our dishwasher has now been broken down for more than 2 months. I would never buy Fisher Paykel product again.

My old refrigerator was failing. I had a refrigerator Sub-Zero that was built in so I started shopping for something that would fit and I went to Fisher&Paykel’s website trying to look for something similar in size and that was one of the ones I felt would fit my area better. Ive never heard of Fisher & Paykel before but I have a nephew that did and lives close to me. I knew he sells appliances so I contacted him. He told me that he had been selling appliances for over 10 years and he was very satisfied with Fisher & Paykel so I purchased my refrigerator from them. I like the arrangement and I like the stainless steel that they put on the exterior because I find its easy to clean. It’s a great product.

Have had our Fisher Paykel top load dryer for approximately 1-1/2 years. Started making a very loud noise which turned out to be the lint filter breaking away so lint could not escape. Paid the service repair $340.00 to fix it. He had just left when a new grinding sound started. He has been back four times and still cannot fix the problem. Now I am told we will probably have to replace the drum and bearings. I could have bought a brand new dryer (that would work for years! ) for what I have paid to repair this one.

I purchased the EcoSmart washing machine from Sears 2.5 years ago. The water pump/drain malfunctioned causing the electronics to short out. After consulting with a repairman, I was informed that the pump will be $200 plus $160 for the electronic portion, add another $50 for taxes and shipping and at least $100 for labor. Of course, the warranty is no longer applicable and apparently this problem is very consistent with other users. After reading the other reviews, I realize how bad this situation is quickly becoming.

We bought a first generation Fisher & Paykel double drawer dishwasher when we had our condo built back in 2000. We replaced it with a new Fisher & Paykel unit since the one that we had had a lot of quirk things about it and they were becoming too much of a challenge for us to deal with. We chose this model because my husband and I are empty nesters and we liked the idea of having a smaller dishwasher to fill and run rather than having to put every dish we own over a course of two weeks into a single regular size dishwasher. Our favorite feature is its two drawers. One of them is a deeper drawer that can easily handle big plates and platters. Its very quiet. It is water efficient. Its very attractive to look at. Theres nothing about the dishwasher that to me represents either a negative or settling for something. Its just absolutely perfect for us in every way. We are extremely happy with the product.

ERIC ** did some warranty work on my refrigerator. He was on time and explained what he was going to be doing. He cover his feet and was very careful to cover the area he was working in and was very clean. He was polite, neat and efficient. He did a wonderful job of getting everything done right the first time and we were delighted. Obviously knew his job and very customer satisfaction oriented. I would certainly recommend your company and him to all my friends or anybody looking for service.

We had a Fisher Paykel top load washer. We had trouble with it so we got another one. Other than that, theyve been fine.

I had to book for a service to my dishwasher. Booked online, confirmed appointment, technician never showed up. Called their 800 number and have been called back from Queensland (Australia). Still dont have another appointment, it is a complete waste of time. Never again with them.

I bought the Fisher & Paykel top-load washer and a dryer because I dont like front-loads. I got them home and the dryer broke two weeks after I got it. The main component board went out on it. I couldnt find somebody to come out and take care of it. There is no information on what the code represented. And when someone did come out, they didnt have the part. So the store I bought it from gave me a new one. The performance of the machine was very disappointing considering what they cost.

Its a shame that all the people who have left complaints here, dont have a friend or family member thats a appliance tech, because the Fisher & Paykel washer & top load dryer are the best laundry set Ive ever owned. Fortunately for me that I have a brother who not only is a tech, but also worked for Fisher & Paykel, so he knows their products, inside and out.When I 1st got them and saw the tops were all plastic, I thought I was forced into the biggest mistake of my life. Because like many other people here, I got rid of my Maytag set that were still working after 30 years with very little service. Although Ive had some issues with the top load dryer, mainly the lint build-up behind the grill that he vacuums out once a month. Ive only had to replace a lint screen and bearings kit in the 6 years that Ive own it. Since I only had to pay for the parts and not for labor or service charge, my cost have been very minimal.As for the washer, the only problem is that when we do large loads it usually splashes water on to the basement floor. Since its only a concrete floor, its not a major issue. The only thing my brother can think why we are not experiencing the same problems with leaking pumps causing computer board to burn out is, we all bought our machines manufactured in New Zealand before they opened their Ohio, USA factory.Considering all the laundry my family does in a week, the Fisher & Paykel set has held up very well, so far. I know its largely in part because my brother is an appliance tech and not everyone is as fortunate. But Im very happy with them. The reverse- tumble dryer has cut down on my ironing, saving a great deal of time and energy.

About 4 years ago, we purchased a Fisher and Paykel Intuitive Eco washer. In the beginning we were very happy with our new product. Just shy of our warranty running out we experienced our first problem. It was pertaining to the pump/drain hose. Now, in the last month we have had to replace the pump and circuit board. It started with the beeps and a fault code. After turning the washer off and back on as instructed by the manual it began working again. A few loads of laundry later and now we smell a hot burning smell then the code alerts and now the washer stops working. We start with replacing the pump. Then the circuit panel goes out. Our repair man says the circuit board went out because of the motor so now they have an inline fuse to prevent this, its an upgrade. Okay, so we replace both parts. Great problem solved. Wrong.

We had Fisher & Paykel washer that was about 5 years old. The pump went out and the cost of replacing was so high that it was better to get another one from a different manufacturer. But the washer broke out unlike the one we got from Fisher & Paykel, so we purchased from Fisher & Paykel again. Compared to the past model we had, this one is good. I like its soak cycle feature which the other one didnt have. Were not happy that the first one didnt last longer than it did but we like it.

I saw Fisher & Paykel advertised on television. We didnt actually go looking for that make at the time. It was just one that wed come across. It was about what we were after, on sale. But we had looked at them before up in London. We purchased a refrigerator. It didnt start out very good. When we bought it, they showed us a small pinhole dent in the front door which we thought was fine, and theyd reduced the price. When it arrived here, it seemed to have a couple of dents that we hadnt seen before in it. We dont know whether wed missed them or they happened when they were bringing them down. But they brought it in and the controls wouldnt work. It would work as a refrigerator but you couldnt control anything. So we complained to the place where we bought it, and they werent allowed to service it for the first year. We had to get some service people out of St. Thomas. They were good, checked it out, and it wouldnt work. They had to order a new front panel control unit and it took about 2 or 3 weeks. They got it here, plugged it in, and it has worked fine since. The appliance is good once it was operational but the place where we bought it, we wouldnt set foot in the door again because we didnt get very good service.

We purchased an F&P EcoSmart Washer and Dryer set in 2009. Six months later, the dryer began making high-pitched squeaking noises. We figured it was the design and just covered our ears when drying clothes. The squeaking turned into moaning, and the moaning turned into unbearable metal-on-metal gnashing - its abhorrent. To top it off, the dryer drum has now shifted off of the tracks, meaning that it must be manually forced back onto the tracks and pried open with human hands.Im sick of fighting my dryer for custody of my clothes. I contacted F&P about this last month, and they told me to contact an authorized F&P service company. One hundred dollars an hour to diagnose the problem, plus $100 an hour for repairs, plus parts? No, thanks. Id rather go buy a new Kenmore. Until that lovely day, I ensure everyone who steps foot in my house and hears the travesty in the laundry room knows its a Fisher and Paykel!

Fisher & Paykel quicksmart washing machine front loader. Since getting this machine around 2 years ago, it hardly ever goes through a full cycle without an error blip, usually 37, or suds or just err flashing and blipping, it drives me crazy. I started using a natural very low suds home made powder and it stopped the blipping for a while, but now its back, and the drainage hose near the filter has never worked. I will never buy a Fisher & Paykel anything ever again.

When we built our home, we thought wed purchase your product. What a mistake. When our dishwasher drawers stopped working, we contacted the local authorized rep who explained that if we didnt use the dishwasher every day, it will not work. What? He said that your dishwashers must be used every day or they break down, all by themselves. So, I will be taking your crummy dishwasher to the dump, where it belongs!

I purchased a Fisher & Paykel dishwasher in 2001 because I thought that the two drawers would be great since there are just two of us at home. Directly out of the box, this dishwasher had a dented stainless steel panel on one of the drawers. The water sensor was defective in the other, which caused noisy alarms and error messages. It only got better from there.Both drawers seals were defective and replaced multiple times in the first year. When the seal again caused alarms to go off after the warranty, the bill was over $150.00 each time this happened. These drawers were lemons from the start and should have been replaced. I have not used the machine for eight years. My husband and I do our dishes by hand.However, my current horror with this product is that now, to add insult to injury, the two drawers take turns in making beeping and/or clicking noises and the lights flash. This leads us to turn off the circuit breaker. Since my trash compactor is also on that circuit, I am unable to use everything in the kitchen that is also on that circuit--unless I go to the basement and turn on the breaker. This product is not worth the effort of purchasing.After the first year of keeping the machine running, I was told that the changes were made to the drawers that improved the quality and reliability. This purchase has been a horrible experience and I would never recommend this product to a friend. Just the thought of paying another $1,800.00 to some company for a machine to wash my dishes gives me pause to say the least. I am extremely disappointed in every aspect of this product. Certainly, the design, workmanship, quality control, value and servicing have failed to meet its intended purpose.

Fisher Paykel is the only dishwasher that provides a double draw and this is the only reason it’s still on the market. You will be changing a motor/rotor every 18 months. The cost of the motor is 100.00 dollars and installation is 290.00. Fisher Paykel will recommend Dial An Appliance if you live in Brooklyn or Queens. They take 250.00 to put the motor in and it’s a 10 min job, but you’ll have no choice. I loved the double draw so within a 10 year period I had to buy and fix 3 dishwashers. Finally said, No more.. I just purchased a KitchenAid and hope to have it longer. If you purchase this dishwasher your first repair will be within the first year. Guaranteed!

Have a four year old FP dishwasher that has been nothing but a nightmare. Have had service people out numerous times and still cant fix the problem. Just wondering if Kylie C at FP corporate office is a real person with real solutions to all of the complaints I see listed here. Dont know how they expect to continue to do business with such a substandard product and even less substandard service. Listen to your customers or you wont have any in the future.

No contact with Fisher and Paykel happens without our initiating it. When our dishwasher broke, to book the service visit online we had to allow a 6 hour window for him/her to arrive. When he did come and determined what was needed i.e. parts and a second visit at no time did F&P update us. So after 2 weeks we made contact again and since then it has been impossible to get through. I cannot contact the service person directly, have to go through the customer service who do not answer the phone, cut you off and just respond to computer prompts. All they can do is rebook visits. The dishwasher is less than a year old and needs a new motor. We are not heavy users of it. I wish we could use the local service people and not have to rely on F and P ever again. They cannot cope.

I purchased a Fisher & Paykel washing machine. Its fine. It works. It offers more control than competing high efficiency models. Although none of the high efficiency models offer the kind of control the old classic machines do.

Wow. I wish I had read these reviews before buying my FP washer. I thought I had a great item. Same story. At least, I got nearly four years out of it, exceptional compared to other stories! Whining noise, just drains water, no wash cycle, Ive thought of calling a repairman but based on these reviews, I am going to trash this mess and get a Maytag. The American consumer is fed up with paying top dollar for poor products. This company will be hanging its head when they go out of business due to poor sales. Do not buy FP! Shame on you corporate greed FP! Your sales up this month? See what they are in five years. You have to get 10 happy customers to offset the decrease in sales due to one dissatisfied customer (Business 101). From the look of these reviews, one would say youre behind the eight ball.Who has money to throw away like this? Public school teacher who hasnt had a raise or COLA in four years in a non-union state (very low wages), widow, raising three kids alone, cost of living and gas prices increasing exponentially. And the clothes washer dies, in spite of the $800 or so I spent on it four years ago. How much did the CEO of Fisher-Paykel net last year? Corporate greed and environmental devastation, how long will it take my lousy washing machine to biodegrade in some landfill? Americans are fed up.

I bought a set of Fisher Paykel washer and dryer in 2009. The washer broke down repeatedly and the dryer close to the same. Their service repair contractors are the worst ever. The parts have to come from overseas (New Zealand) and are far from cheap. The cost of the set was $1500.00 plus. I expected a great reliable product for this kind of money, instead ended up very angry and put out by their products and service and would never buy another product from them again. As a matter of fact, I wouldnt take one if it was given to me.

I purchased a FP washer & dryer in 2008 with good recommendations. What a disappointment! Noisy, noisy, noisy. Im embarrassed when we have company and they ask, Whats that noise? I am embarrassed to say its brand name. This is supposed to be a good washer and dryer. The washer is off balance with every load of sheets I wash and plenty of other loads.What an inconvenience to constantly try to re-balance the loads. Also, the design of the dispensers is awful. I have to take them apart and clean them because disgusting black stuff is lurking under the covers. The dryer takes so long to dry. The lint bucket is emptied after each load but about monthly, my husband has to take the lint filter assembly apart to clean the internal parts or the sensor gets covered and the dryer works even longer.Ive been using automatic washers and dryers for 42 years and have never been more dissatisfied. I will never recommend FP to anyone, in fact, my recommendation for an FP product would be to stay away!