We are very happy with our Fisher & Paykel refrigerator. We like the space when we open the two drawers and the lighting. It works very well. I have no problems with it.

I purchased a Fisher & Paykel CoolDrawer for my kitchen renovation. It was installed and never worked. You would think that Fisher & Paykel would be motivated to get the unit repaired or replaced, right? Not in my experience. After waiting a full week to hear back from them on their still pending decision, I am completely disgusted with their polite but ineffective and non-interest in their customer after they take the customers money. Service arrived on MONDAY and stated that Unit needs to be replaced, not repaired. Service uploaded that report to Fisher & Paykel. I called on Tuesday after failing to hear from Fisher & Paykel. Was told resolution is coming! No resolution. Called back Wednesday. Same BS. Called back Thursday. Same BS. At no time did Fisher & Paykel call me, send me an email or contact me in any manner. It is 2017 and that is NO WAY TO TREAT A CUSTOMER.

This is one of the most impressive refrigerators. High tech features. But also, its overall format does not waste unnecessary spaces, thus being less bulkier. It holds a lot of items. One constructive criticism: the ice container on the side is not quite user-friendly (though I dont know how to improve it).

I bought my washer and dryer from a dealership. They were husband and wife and they handle a store in Greenville, Texas and were really helpful. I wanted the top load and like it because its very quiet. I think theyre great. So far it’s been wonderful. It washes clothes very well and doesnt twist them around and I like that. I already recommended Fisher & Paykel several times to friends.

The dishwasher is not cleaning very well. I wanted to ask a Fisher & Paykel representative a question and could not contact anyone that could give me an answer without paying for it.

I absolutely hated the Maxima Maytag set that I had gotten and had been a Maytag person for about 30 years. I actually got rid of it, a very recent purchase of a Maytag frontloading set, because I didn’t like them at all and I like this Fisher & Paykel top loading set a lot. I love it! I’m really pleased with the purchase. It’s much more efficient. It’s easy, easy, easy, easy to use, not complicated at all. I like the fact that it’s simple and that it doesn’t have a lot of extras that I don’t need and would never use. But actually, even as it is, it has more than I use now, but it’s good. Space-wise, it’s not as deep, which is great, because in my case, I was kind of surprised by the depth of the front loader and it was inconvenient because it got in our way. So that was another reason why I got rid of the other one. And I’d only had the other set for a year.There’s two comments that I’d like to make with this F&P set… First thing is that I’m unhappy not being able to soak clothes because that’s a nuisance. I’m used to old top loaders where you could fill up the tub, put some bleach in there and soak it overnight, and you can’t do that with this. And unless there’s a way that I can be taught how to do it, I actually called the main headquarters and they simply said it wasn’t possible. Secondly, I’m not sure if it’s what I’ve been using for laundry soap, but it seems like things are a little dingier than they used to be. I’m not sure. I think that might be the soap that I’m using. It’s the whites aren’t getting as white as I’m used to. But I don’t think that’s the washing machine; I think that’s my products. The cleaning products that I use, I’ve always made my own, and I’ve never had a problem with things getting completely clean before and it seems like maybe there’s a residue because they’re not using as much water. And so, I changed back to the high efficiency stuff and everything seems just fine, but it’s a lot more expensive than what I do. Overall, it’s a great machine!

We purchased a full set of 4 appliances along with extended warranties for a kitchen renovation in 2016. After 5 years, when warranties had expired, only the refrigerator remains in good working order and we love it. The dishwasher never did a very good cleaning job and we had it serviced. (Do NOT purchase the 2 drawer model!) The microwave oven stopped without any warning because the main PCB and line conditioner needed replacement. The interlock assembly on the door also had a fair amount of play in it. Then the induction range slowed down to only 2 working elements until the inverter board completely stopped rendering the cooktop completely unusable. The replacement piece cost was $1800 pre-tax and installation with a 30 DAY warranty! The oven cavity has turned off during use a couple of times which I consider a warning. Fisher and Paykel was unresponsive to communication so I will never purchase or recommend their product in the future.

I have a Fisher Paykel washer and dryer that’s a little over 3 years old. The washing machine agitator broke, and it wouldnt drain water. Now it is fixed, but it doesnt even really clean the clothes and doesnt spin the water out like advertised. The dryer is junk. We have had a certified Fisher Paykel repair man try to fix it twice. It took a while for the part to come in, and then it didnt fix the problem. I just recently replaced the bearing assembly, and it still sounds like the dryer is going to literally take off through the ceiling. I have contacted customer service, only to have the wrong part sent to me. When I called to let them know they sent the wrong part, I was told that the part I needed would cost me an additional $50 dollars. I cant express how upset I am that I paid the money for this set when the washer and dryer were under warranty; it probably should have just been replaced. The customer service always had some crazy solution or excuse! I will never recommend this brand to anyone. I would rather hand wash and dry my clothes than to have to listen to the loud, ridiculous noises that come from the washer and dryer. I dont understand how a company can sell something and not even bother to warranty or care about their product or their customers! Company failure!

So far it's been great, I'm pretty sure my electrician installed everything correctly. At first it was totally quiet but now I notice the fans (or whatever) get louder now and then but don't know the pattern yet. Sometimes there's a little pneumatic sound when I open the door, but not always. But it fits my hard to fit space perfectly and so far things are very good (it was installed one week ago).

I purchased a 2 drawer Fisher Paykel dishwasher approximately 1 1/2 years ago. My contractors correctly installed the dishwasher and from the beginning, there were large pools of water at the bottom of the top drawer. Five service calls later and a call to (I use the term hesitantly) FPs customer service department, my dishwasher was supposedly fixed. Each time the repairman came, he found something he thought was causing the issue. When I spoke to customer service, they told me my contractors did not install the dishwasher correctly. I had my contractors come back to ensure they installed it correctly (this was confirmed by the repairman). Customer service refused to do anything for me (this was after waiting on hold for 45 minutes).My dishwasher no longer has pools of water on the bottom; however, the dishes are NEVER clean and I basically have to wash dishes by hand before putting them in the dishwasher. I called the appliance store where I purchased the dishwashers a number of months ago to again complain about the dishwasher. The salesman said he would follow up with FP. I again followed up with the salesman a few weeks later and again, nothing was done. I would never purchase a FP product again. I am now looking for a new dishwasher. The experience has been horrible and very frustrating. I would never recommend anyone purchase this product.

First off, Kathy from Milford, OR, the loud noise in the dryer is the ball bearing (1) on the right side of the dryer as you look at it. Get some white grease and carefully remove and clean the ball bearing, then cover in white grease and even more carefully replace so that the drum, etc. is balanced. The lint contraption is non-functional after each 20th load or so. The lint screen has to be removed and washed by hand and the rest of the unit vacuumed out and then reassembled. After doing this for years, it’s now down to a bi-monthly exercise of 25-30 minutes, including putting away tools and vacuum.Im burdened with too many Fisher Paykel appliances: a double oven, washer, dryer, and double dish drawer dish washer. All in some form of disrepair. The double ovens lower oven stopped working (suspect circuit board), washer has cracked top, control panel buttons breaking, the dryer has had the screen removed to clean so many times the screws are stripped, and the dishwasher filter screen in the top drawer keeps popping up and stopping the sprayer arm from revolving and then I just wash the dishes by hand. All of Fisher Paykel should be closed and customer appliances replaced.

Im very happy with my DCS 30 range. The range provides me with plenty of BTUs on all burners allowing me to do a proper saute and a great braise. The oven is very well insulated and does a great job with even browning from roasting chicken to baking bread. I do wish there was a switch to shut off the cooling fan so I can manually shut it off. Ive worked on other ranges in this price range and none have performed as well, were built as well or looked as great. Im glad someone still cares about the quality of their product.

We purchased a Fisher & Paykel refrigerator because we liked what the salesman had to say about them as a brand. And I liked that they had water in the door but not ice which opened up the refrigerator for more stuff kind of things. I didnt want something with ice on the door but I liked the idea of an ice maker in the freezer and water in the door. Ive never seen one that does that. I did have an issue with the refrigerator but they were very responsive and helped to get it taken care of. Ill know better as time goes on how long itll last and stuff but so far I would recommend them.

We purchased the double drawer dishwasher from Fisher & Paykel because Ive had it before and I liked the results. We had it installed in our new office but havent done anything with it yet. We only ran it the day that it was installed to make sure everything runs okay. What I liked the most about it is the option to run two drawers at once.

Fisher and Paykel gwl15 washer: the circuit board fuse blew due to a faulty drain pump. This is the 3rd time this problem has happened. Do not purchase until F&P designers fix this.

We love our dishwasher. It is my favorite thing to show people in my kitchen!! So easy to do a quick load. Works great, is quiet and just love it.

We bought the Fisher Paykel dryer at Lowes after being told it was one of the best dryers on the market. Soon after, we had problems with the way it dried (not drying many loads) the control panel cracking and breaking and we couldnt even turn it on. Now it is making the squeaking noise which is probably the bearing. It is now out of warranty and to fix it I could invest in a better dryer than have to pay to have it fixed every year. The technician keeps saying to us as, “Well, that it is the vent, etc.” I had other dryers using the same vent for more than 20 years and they worked just fine until they were older than 10 years. It is not the vent.

We purchased Fisher and Paykel appliances when we built our home in 2006. The WOS-130 wall oven never heated correctly, could not be repaired, so it was replaced by FP. In 2010, I cleaned the oven, and the oven door would not open and the control panel ceased to operate. We contacted FP. A service rep ordered the new part, and we were responsible for the repair. About 3 weeks ago, I cleaned the oven, and the same thing happened. The first time the repair person came out in 2010, he showed my husband how to unlock the oven. We now have a dilemma because there is no longer a repair company in our area that will come out to repair the unit. I contacted the sales rep from FP by phone and email, and he has failed to return my messages. His name is Jim **. I guess there is no sense in buying an FP self-cleaning oven if every time you need to clean the unit it ceases to operate. I am in quite a dilemma because I cannot get service to my home, and surely cannot afford a new wall oven. I would never buy a Fisher and Paykel appliance again if you cannot get a customer service rep. to respond or service in your area. I am very disappointed with this product.

Wow. I wish I had read these reviews before buying my FP washer. I thought I had a great item. Same story. At least, I got nearly four years out of it, exceptional compared to other stories! Whining noise, just drains water, no wash cycle, Ive thought of calling a repairman but based on these reviews, I am going to trash this mess and get a Maytag. The American consumer is fed up with paying top dollar for poor products. This company will be hanging its head when they go out of business due to poor sales. Do not buy FP! Shame on you corporate greed FP! Your sales up this month? See what they are in five years. You have to get 10 happy customers to offset the decrease in sales due to one dissatisfied customer (Business 101). From the look of these reviews, one would say youre behind the eight ball.Who has money to throw away like this? Public school teacher who hasnt had a raise or COLA in four years in a non-union state (very low wages), widow, raising three kids alone, cost of living and gas prices increasing exponentially. And the clothes washer dies, in spite of the $800 or so I spent on it four years ago. How much did the CEO of Fisher-Paykel net last year? Corporate greed and environmental devastation, how long will it take my lousy washing machine to biodegrade in some landfill? Americans are fed up.

We bought a F&P washer and dryer a couple of years ago and have had trouble since day one! We have spent several hundred dollars in repairs with much frustration! The washer went first. Of course, it was my fault because a dime was left in pants pocket by accident and sent the whole machine into a tailspin! With conventional machines, that wouldnt have been an issue! Then, the fins on the rotator broke off and was cutting into my clothes as I washed them! Then, bearings went out on my dryer and ruined 2 loads of clothes with black grease before I realized what it was! Now, 2 weeks ago, element and thermostat had to be repaired after a week of laundry piled up! I still have the bill for over $200. I havent even had a chance to pay yet and now the lint bucket is stuck! Seems like it should be an easy thing to fix but with all of the smarts of the machine, its probably something to do with electronics not releasing it. I am so disappointed in these products. Something big would have to happen to make me ever buy another F&P product! I had a good ole Maytag washer and dryer before and used it for many, many years with no issues. My husband wanted me to upgrade, now I wish I hadnt given my Maytags away as they are still working great for my son who had just bought his first home!

This is a follow-up to my first post (Fisher & Paykel Ecosmart washer). The firemen were wrong about the motor. I called a local repair person/authorized repair person and they were here today. It was the famous pump that everyone else has been talking about. They said grit gets into the pump and causes the seal to leak, and then water drips onto the pump/electronics and causes it to burn out. There is a fuse that blows in the control board. They replaced the fuse and put another fuse in line with the pump. The repair was quick. I was told the pump would be about $90.00 plus service call. It’s much better than we originally thought. In my opinion, there is a problem with these pumps, though.

Purchased appliances (Dishwasher/Clothes Washer/Dryer) 8 years ago. Dishwasher still works well (fingers crossed) but both Clothes Washer & Dryer cratered in the last few months. Heating element and bearing both wore out in the dryer (600 C$ to repair) and the transmission broke down in the washer replacement part for our model no longer available so will have to get a new washer (wont be a Fisher Paykel). Previously had domestic appliances for 25 years which worked equally as well without requiring so much as a service call. No more Fisher Paykel for me.

I heard about the Fisher & Paykel two-drawer dishwashers and that’s what I wanted. It was the only one that had the two-drawer. I wanted my kitchen redone and they just put it in about a month ago but it’s not done yet, the total kitchen. So I haven’t used it. So I don’t know how it works or anything. There’s a lot of plastic stuff in it and I have a feeling it’s going to break. It’s not made as strong as an ordinary dishwasher is. I would just rate them average because I think one of the little plastic things broke when they put it in. It’s not anything that makes a big difference or anything. That’s not very good.

If you are buying based on reputation dont bother with Fisher & Paykel! On Jan 18 (2016) I bought a dryer (DE6060G1) and within a week the heat valve had broken. Thankfully 2nds World replaced the machine the next day. 6 weeks later and again, low and behold the same problem occurred. Unfortunately I had to use Fisher & Paykel customer service and what a nightmare! It would have been easier to buy a different brand than put up with the crap they delved out.According F & P as I use the dryer everyday its my fault (and no wonder!) the machine broke down! (that was repeated today when I spoke to the company again). Speaking to the lovely technician this problem is happening again and again with this model. But the company will not replace it with more reliable product (the proceeding one DE45F56) but will continue to send out what appears to be a technically faulty machine. Whats worse is that its going to take two weeks to get the machine repaired. WHY? My advice go for older model or even better go for a different brand all together, its so disappointing!

We had gone to the showroom and we were constrained to the size of the refrigerator that we could use according to our existing cabinetry and the Fisher & Paykel that we bought was the perfect size. I also wanted a bottom freezer refrigerator. We were looking for a high end appliance and were aware that Fisher & Paykel is one. Its a much higher end appliance and were both very happy with it. I like the way it looks and the way its built. There is nothing about it I dont like. Its a fabulous appliance.

A few short years ago I bought a new F&P fridge. About 12 months outside warranty it stopped working. The technician told me the failure was so serious it would be cheaper for me to buy a new fridge. Which I did. Foolishly I bought another F&P (I was still laboring under the delusion it was a good brand.) That fridge stopped working three months outside the warranty period. The technician (from F&P) tried to fix it once and failed. Tried a second time and failed. By this time I had been without a fridge for days. He then tells me he will have to send way for parts and that might take a few days. In the same breath he tells me hes not quite sure whats wrong with the fridge. Could be the compressor as well. I told him to forget the whole thing. I bought a new fridge. You can bet it was not a Fisher and Paykel. (Both fridges only ever had light use by the way.) Caveat emptor..

I own the F&P EcoSmart washer. This machine has made holes in no less than 10 of my shirts! I dont understand how a washing machine could do this. From what I have read, there is not much I can do about it. It will probably cost me more to replace the shirts than what the machine costs. I’m very disappointed with this product.

I had heard about Fisher & Paykel before as I use it in medical equipment. This dishwasher was my first F&P purchase. I have the Dish Drawer feature, and I love it.

From the day I purchased my washer, it has been the worst appliance that I have ever owned. It broke within the first week. It was still under warranty for 2 more repairs, not out of warranty. It has broken 2 more times. Its going in the trash!

I bought this washer (Fisher & Paykel Washing Machine) as a highly recommended low maintenance machine. At the least, I am dissatisfied; at the most, angry. I am retired and live on a fixed income. I did research myself as to possible causes of the constant drip of 6 inches of hot water into the tub and the low level screeching of the tub as it spins. As for repair, I was only able to find one resource for a possible part that caused the dripping. When I called, I was treated rudely and they refused to help me and stated Id have to pay a large fee just to have it diagnosed. So, I asked what the charge would be if it was found to need a hot water valve leaking and if the screeching was a bad bearing. I was told the bearings never go bad and that I didnt know anything. Then, the woman from the shop hung up! I love being treated badly! Your customer service is nasty and non-existent!

A Fisher and Paykel technician came to my home to replace rear wheels of my refrigerator. Somehow he broke the coolant chamber that released gas and liquid anti freeze. He became irate loudly swearing. He informed me that my refrigerator would be replaced. That was on Tuesday the 23 June. I have not received a replacement and have been told that I would be paid what I paid for the refrigerator when the damaged one is picked up. I am a senior citizen with limited income and cannot afford to pay what it now cost. I feel that I am made to suffer for the technicians incompetence. I need someone to advocate for me please.

I have bought Maytag dryers for many years and after trying to repair my old one, I just gave up and looked around for a new gas dryer. I finally found exactly the type of dryer I was looking for. To my surprise, it was not a Maytag, it was a Fisher Paykel. I was not familiar with this brand, but it was just what wanted. I have now had it for seven months and I couldnt be happier.

We purchased a washer and dryer from Fisher & Paykel. My brother-in-law and sister-in-law have the dish washer. We knew they were much more quality products, so thats why we decided to try them. When we first got them, the washer did not work from the day we got it. But they came and fixed that. They came and replaced it right away. I would definitely recommend them.

Three or maybe four service calls for reset tripping. Second reset is now on order for over a month. I have to take off cover and hit reset to dry clothes. If I get a fire, I will sue - be assured. Never F&P again. Lowes farms out service and they never report to F&P, so they have no record of failures. I see many posts with same problem with dryer, so it seems it’s a design defect. My vent is open and within recommendations for length, bends, etc. Piece of junk.

Weve had our washer and dryer for 4 1/2 years and had to call the repairman twice. I have to constantly reset our overheat button at least 1-2 times every week! This is unacceptable. Its loud and does a horrible job collecting lint. I have to vacuum it out weekly as it doesnt really collect like it should. We have to buy a new machine because the cost to call a repairman out plus a possible part is not worth investing in this piece of junk.

The Fisher & Paykel dishwasher is in our RV. We chose it because it would fit in the space we have. We like it very much. It’s a well built nice unit.

EcoSmart Washer - I bought this machine from Lowes about 6 years ago and have loved it! No problems, cleans well, etc., until now. I called the customer service number because the machine would not power on. I was told to call one of the 2 approved service companies in Kansas City. Neither one was rated well for their service! Lots of complaints. They would not return my calls. It took almost 2 weeks to get an appointment and the tech was late, rude, etc. Refused him access and called a different company with same day service. Its now 2 weeks after that (4 total, going to the laundromat!). The current company cant seem to order the correct part, are late or no shows for appointments and cant seem to give me a dollar or time estimate for service. I could not be more frustrated. I really liked my machine, but am going to replace it. Service is a nightmare...

I have the 2 drawer dishwasher and absolutely love it. It took me about a month to retrain my loading habits, but once I did I really think its great!

I used to have a Fisher & Paykel and the reason I was purchasing something is I just remodeled a kitchen in a newer and different house than the one where I had the other one. I got the two-door dishwasher with the tall drawer. Its ugly. I didnt realize it wasnt the same in the front and they ruined the front completely. If I could have sent it back without paying a 25% up charge for returning it, I would have returned it. Im very disappointed. I have the recessed handle, it used to be all stainless steel, now theyve got some junky plastic in the front and thats terrible. I wanted the tall drawer but I assumed it was the same... it looks chintzy. Compared to the rest of my appliances, Im sorry I bought it. I bought it because its great for doing wine glasses although I find that the spot where the wine glasses go is just a slight bit narrower than what I used to have because Im having a little bit more trouble trying to get them into the slot. The dishwasher works just fine. Aesthetically, they ruined it. And I loved my other one. I just think that they didnt do a good job of remodeling it. It doesnt help the people that paid top dollar, I could have had a Bosch which is an equally competent dishwasher or any others and I chose this one because of the fact that I could do a smaller load so theres some wonderful things about it but the look upsets me.

I purchased a FP washer & dryer in 2008 with good recommendations. What a disappointment! Noisy, noisy, noisy. Im embarrassed when we have company and they ask, Whats that noise? I am embarrassed to say its brand name. This is supposed to be a good washer and dryer. The washer is off balance with every load of sheets I wash and plenty of other loads.What an inconvenience to constantly try to re-balance the loads. Also, the design of the dispensers is awful. I have to take them apart and clean them because disgusting black stuff is lurking under the covers. The dryer takes so long to dry. The lint bucket is emptied after each load but about monthly, my husband has to take the lint filter assembly apart to clean the internal parts or the sensor gets covered and the dryer works even longer.Ive been using automatic washers and dryers for 42 years and have never been more dissatisfied. I will never recommend FP to anyone, in fact, my recommendation for an FP product would be to stay away!

On 10/4/12, I posted a complaint regarding my F&P refrigerator. My refrigerator was 4 y/o and the display panel & water dispenser broke. Three days later, I received a call from Lisette, Customer Service Manager for Fisher & Paykel. She understood my frustration and assured me she would contact a local repair business. The repair service did not work out well, so I called again and Lisette assured me she would take care of everything to my satisfaction. She contacted a different repair service that did a fantastic job and F&P paid for all of the parts. I cannot say enough about F&P Customer Service and especially Lisette. She was wonderful. I would definitely recommend this company and appliance. I have purchased many brands of appliances throughout my lifetime and I have never had such a positive experience as I did with this company. This has restored my faith with the customer service of large companies, thanks to Fisher & Paykel. If they can deliver such incredible service, why cant other big name companies? Thank you, Lisette, for all of your assistance!

When I remodeled my kitchen almost 10 years ago, I loved the look of the Fisher Paykel double drawer dishwasher with the matching panels to my new cabinets. However, today it is unplugged and Im debating whether to repair or replace. Seems to have many electrical problems and a mind of its own. Fisher Paykel has replaced almost every part of the unit and repairs are costly. The last repair lasted less than a year. I live alone and ran the dishwasher once a week preferring to wash a few dishes by hand. The unit runs great and I love it when its working (last week). But, now if I plug it in, both units start up by themselves and beep. I keep turning them off and they restart! So, it sits unplugged til I make a decision on my next dishwasher. Too bad... it looks great.

The Fisher & Paykel refrigerator came with the new construction and I love it. Its very well designed and laid out ergonomic, and it works quite well. Its probably the best fridge Ive owned.

I had a Fisher & Paykel drawer dishwasher, and when we upgraded our kitchen the theme was steel. We just went with the same brand because we really liked it. I liked the style and the refrigerator seemed to have the most room inside it for a counter-depth refrigerator. I had a counter-depth fridge before and you couldnt get anything in it. It was ridiculous. This one just seems to have a lot more room because the water and stuff are not bulky in the door unlike other refrigerators. The Fisher appliances are nice, with clean lines. We dont need all the bells and whistles. I just want things with space that are clean and seem to work really well. I love the gas range. It seems to have lots of space inside the oven. I enjoy the appliances. Im pleasantly surprised with them.

Bought this Fisher and Paykel fridge six years ago, keeps making a beeping noise, had a technician look at it, he said would cost too much to fix the circuit board. Rang Fisher and Paykel and they said it is out of warranty. Product should last longer than this. Will not buy this brand again.

I received the replacement lid sent in response to my comment submitted to ConsumerAffairs.com on 3/11/2012. The lid fits perfectly and matches the color perfectly, any my washer now looks as well as it operates!! The response from Fisher Paykel was very prompt and exceeded my expectations.Thank you so much. Adam.

As the technician was packing up to leave, after his or anothers fourth visit in 6 weeks, I asked where his suitcase was. Suitcase? Yes, I said. You might as well stay here because when this oven goes out within a week or so, as before, you will be here ready to fix it. We rarely cook or use the oven but mystery of mysteries when the first part went out then there was a second and a third part strangely out of order. All within a very short period of time. One replacement part never did work. Bad enough waiting on hold for the New Zealand customer service department and being told there was no record of past service calls. Dont bother trying to explain or negotiate a free service call or part replacement cause it aint gonna happen. NOT A HAPPY EXPERIENCE.

Love the dishwasher since we can out one part of meal and pots and pans in and then the rest of dishes of the meal next in bottom. Works like a charm! Convenient and all cycles excellent. This is my newest one and honestly hate the single drawer Washer now. You can put everything in at once your kitchen is clean and just set it to turn on a d wash while you sleep! Only problem we have is the installer didnt balance or lock the wheels Properly So if you have the top drawer open while loading dishes dont turn your back. The doshwasher falls over and you have to catch it After coronovirus we will get it properly i stalled but the dishwasher works great!

My dryer runs way too long and does not dry clothing. The dryer lint bucket does not perform properly. The lint bucket has to be removed, then a screw taken out of a cover plate so you can clean the lint off of the screen.

Bought a Fisher & Paykel washing machine in 2011 from Lowes. In Dec 2015, motor and control panel blew out. $649 to fix and its that much to buy a new one. FP doesnt stand by its product. We took the hit and bought LG machine. Crossing fingers for a better experience. Appliances should last more than 4 years, dont you think?

ERIC ** did some warranty work on my refrigerator. He was on time and explained what he was going to be doing. He cover his feet and was very careful to cover the area he was working in and was very clean. He was polite, neat and efficient. He did a wonderful job of getting everything done right the first time and we were delighted. Obviously knew his job and very customer satisfaction oriented. I would certainly recommend your company and him to all my friends or anybody looking for service.

We heard about Fisher & Paykel through the RV manufacturer. We custom designed and had built a fifth wheel for us to travel as we do extensive traveling. I did a lot of research and went to different online appliance stores that sold or dealt with the brand. After reading and finding out a couple of things, I decided to go with that particular model. It was all the good reviews not only on the online website that sold numerous appliances but the people who also purchased an RV like us who have installed and used them too that was the deciding factor. The dishwasher is fabulous and very quiet. You never know its running. Its amazing and is absolutely a dream come true. I love it. Its the best appliance that we made a decision to have installed. It makes life easy and works really well. The performance is spectacular.

This is the second set of washer and dryer we have owned. Our daughter has the first set, and after 15 years, it is still working great. Due to a re-location, we purchased a new washer and dryer. The washer works fine. The dryer, on the other hand, is not working out. We had the repairman come out due to the fact that the dryer overheated. It had to be taken apart and all the lint had to cleaned up. As per the repairman, it is a design flaw. This has to happen every third week; the lint builds up so fast so I empty the lint holder every time I finish drying a load. We have had our dryer vent cleaned from the outside, and just to be sure, we cleaned it from the inside also. We are not happy with this dryer. My husband said we should just get a cheap dryer somewhere. I had so much confidence in Fisher Paykel that’s why we bought this second set.

We bought a fridge and a gas stove in October 2015. It is a nightmare. The stove does not have a warm temperature, so even at the lowest, everything burns. No clock on the stove to know if the stove has reached the good temperature, or no button either to program cooking time. Nothing, zero, and everything burns. The fridge? Each time you open the freezer door, it makes an awful noise with the plastic roulettes. The service guy said, The noise will go away in time... In time of what??? Very bad service also. PLEASE, DONT BUY FISHER PAYKEL. Waste of money and quality.

Two drawer unit, quality looking stainless steel & incredible amount of room! No problems, but service techs have told me the unit is a dish sanitizer & not to allow any food particles or it will plug up. Very expensive unit.

We walked into a store, saw the Fisher & Paykel dishwasher, started checking it out and asking questions. I liked the two-door setup as opposed to a one-door setup, so we just thought it was cool. We like it. We had one with the little spikes on the dish rack, and they would break off right away, but it’s probably just a bad weld. So they’re sending us a new one so theyre right on it.

Refrigerator model #E522BLX - I bought this fridge 4 years ago from SEARS Canada because my 35 year old never repaired Amana fridge suddenly broke down. I had a problem finding a fridge that would fit in the space built around the Amana and wasnt in a position to renovate the kitchen to accommodate a new fridge. I didnt know anything about the Fisher Paykel brand, and unfortunately, relied on the Sears appliance specialists knowledge and honesty.I was advised that the fridge had a very good 5 year warranty and excellent customer service and Sears would also stand behind the brand should anything go wrong. I bought it because it was the only fridge, at the time, that could fit in the space and I paid about $2,000 for it. Well 2 months ago the fridge started to make a noise that sounded similar to the noise I heard when my Amana fridge broke down. That was related to a compressor problem. The noise has steadily worsened and its driving me up a wall.I found out from Sears Canada that they no longer carry the Fisher Paykel brand (I wonder why) and therefore cant provide me with any service. When I contacted the FP customer service # I was directed to someone in New Zealand and I quickly concluded that their so called excellent customer service was totally false. I further learned that the fridge I bought has been discontinued (I wonder why). The extent of their assistance was to provide me with service repair contacts in the U.S. Anyone I contacted in Toronto is unwilling to service the model. It is now Christmas and I am now out of a fridge and $2000. FP doesnt give a damn. Although they did not outwardly admit it but I think they knew that there was an embedded defect with their fridge and therefore discontinued it without advising customers like me.There should have been a recall notice and offer to replace the model or at least make some effort to repair problems without costing the customer big bucks and aggravation. Do not ever buy anything manufactured by Fisher Paykel. And dont buy any appliance from Sears. Their appliance specialists are not specialists and are trained only to make a sale at the customers risk. They will not ensure that: your satisfaction continues long after your initial purchase. This is the statement that they include in their brochure.

I have purchased all these items and they have all malfunctioned just when out of warranty. I believe this is deliberate. The cost of repair is prohibitive to the extent that I have not bothered with the fridge or dryer however the dishdrawer showed an error code saying to call for a technician. I did this only to find that it worked again when the technician came out. I was forced to pay the call out fee for this. Most recently I wanted a new cutlery basket - not of my model but for the most recent one. I called and thought I had ordered the part - what arrived was one piece out of three. I called again and said I had not received all the parts and explained what I needed. I was then sent the same part that I already had again! I then called back and explained the 2 parts (each different) that I needed. I was then sent 2 of the same parts. I then called again and was told they could not work out which part I needed. We agreed I would send a photo and they would call me back when they got the photo. I received no phone call and called back. I was then sent a diagram to look at which I did and I explained which part I needed. I said that my dish drawer was 7 years old and I wanted the basket that came with the new model. I was then told that the part in the photo clipped onto the side of the cutlery basket. I explained that it was actually inserted into the cutlery basket. The man angrily repeated that it clipped onto the side and told me that it was the part I already had and did not need. I said that if read my email he would see that it was actually the part I needed. He then asked me for the serial number of the dish drawer. I said it would not help as the part I wanted actually came with the new model. He repeated angrily that he needed the serial number. I said that it would not help as my serial number was for a seven-year-old model. I said I would like to speak to someone else as he was upsetting me. I was then put on hold for 10 minutes. I then hung up. I rang again and spoke to Customer Care. I explained what had happened and advised that I still needed the part. I was told I would be called back about it. After 3 days I called back to be told that there were notes on the record to say that I had been called back that morning and a message had been left to say that the part would not be provided to me. I was near my phone at the time and there definitely was no call as verified by my phones missed call record. Ive now called again and am on hold - at this stage its been 35:07 minutes... I paid AU $1800 for my dish drawers 7 years ago - hardly a cheap product. My advice to anyone is: dont ever buy this brand. The appliances are designed to break and the after sales customer service is extremely poor. I have been treated with utter disrespect for my time and a complete lack of care for my feelings.

Its efficient in its use of space, so its size is less than other make/models. I am happy with all aspects of the fridge - neat appearance, good proportions, plenty of freezer space, separate ice compartment, good veggie bin sizes, enough separate spaces to make finding things a lot easier.

On August 10, 2012, I posted a review about my dissatisfaction with my dryer. At the time, I was awaiting my fifth service call to have the bearings replaced. By the way, my dryer is 5 1/2 years old. To give Fisher Paykel their due, the company agreed to pay more than half the cost of the repair since I had already spent over $200.00 on prior service calls and repairs. After waiting for the parts to arrive and arranging a time for the technician to return to do the work, my dryer was finally fixed last week. This past Sunday, I decided to do a few loads of laundry and lo and behold, my washer broke (also 5 1/2 years old). Its no fun trying to wring out sopping wet clothes and then finding a place to hang them. The technician left a few hours ago and my washer needs a new pump. I wonder how much thats going to cost. I spent too much money on poor quality products. Perhaps its time to go back to the old-fashioned scrub board and clothesline. When I spoke with Fisher and Paykels customer service representative about my dryer, she was very nice and sympathetic. But being told that bearings wear out like they do in a car was not a good analogy. My dryer certainly does not take the stress and use like my car does. If I had the energy, I would call the company again to verbally air my dissatisfaction with my washer, but another analogy like that would probably send me over the edge and the automated responses to the reviews are inane. Why doesnt the company contact me? They have my contact information. Fisher and Paykel strikes again!

I purchased a Fisher Paykel dishwasher 6 months ago. I took out a store credit card and paid it off in 6 mo. The last time I turned the dishwasher on it started flashing and did not work, and then turned completely shut off, never to turn on again. I am not on week 7 -without a working dishwasher, I have spent countless hours calling fisher Paykel, at first they sent a repairman out asap, only because they tried to say it would take 1 week, I said that was unacceptable - he came the next day, only to tell me that he needed a part, came back 1 week later. My husband called me and told me the dishwasher could not be fixed and that it would need to be replaced. One week went by, I called the customer service number, on hold for 40 minutes. I was told the new dishwasher request had been denied. It took hours to get the supervisor Richard to call me back. He said he did not know why it had been denied, though I was told he was the person who denied it and he said that he would order me a new dishwasher, that he was a consumer and understood how things went wrong in this day and age. A few days later I heard from the appliance store where I bought the dishwasher and was told it would take 1-2 weeks. It has now been over 2 weeks, so I called this morning, on hold for 40 minutes, spoke w/ Cindy. She said I would be updated today. I called Richard 2 days prior and left him a message the next day too, never returned my call. Today he called me, I missed his call, emailed me he was in meetings and unreachable. Did not hear from Fisher Paykel, so I called the appliance store. They told me Fisher Paykel said the dishwasher was sent to be there on July 23. Today is July 28, and it is not there.We have a problem, not like Fisher Paykel has noticed. I called Fisher Paykel around 4pm, got through immediately, spoke w/ Cindy. She said that I was not speaking to her in a nice way. I explained how frustrating it has been dealing w/ her company and nobody follows through. She said she was going to follow up w/ Richard and get back to me. Never heard from her. This is has been a horrible experience - I have wasted countless hours on this issue. I am still without a dishwasher and am shocked at the horrible customer service. This is a very expensive appliance. I expected so much more. This is the 3rd dishwasher in 17years, all Fisher Paykel dishwashers that I have replaced. I should have learned my lesson.

I purchased an F&P dryer a few years ago and after replacing the heating elements 3 or 4 times while under warranty and trying to blame me, the vent, or my electricity, which they couldnt support after inspection, and after I ruined a couple hundred dollars worth of clothes when the heating element broke and remained on when the dryer had stopped (not to mention getting burned when I reached in expecting the dryer to be cold since it had gone through is cooling cycle), F &P replaced my dryer with a newer model. Well, the elements on this model have gone out of it multiple times. Yes, my vents are clean, yada yada yada. I did have to laugh that they changed their warranty to 1 year because of their cost in repairing the elements and other parts. They recommended I move my dryer to an exterior wall so that it had an extremely short exhaust run. They also told me they beefed up the elements to make them more durable. Unfortunately, the elements cost more than $80.00 each time they break, and because F&P hasnt been forced to fix the problem, we as consumers are expected to continue to pad their pocket with repair costs. I should add that twice, when a tech was in my house, he wouldnt put my dryer back together to use with one working element because he said it was a fire hazard. Fire hazard! Does somebody have to die before F&P actually addresses this issue? It has been brought to their attention.

On December 4, 2013, I wrote a review of this gas range and expressed my concern about being abandoned by the manufacturer and left with a stove that could not be repaired. We knew our stove was out of warranty, we were just shocked that we had been told by their local repair company that it could not be repaired. In response to that post, we were contacted by the manufacturer who came to our aid and not only found the solution, but had our stove fixed without charge. So Fisher Paykel has gone beyond the call of duty here, and we certainly appreciate their reaching out to consumers of their product. Thank you.

Like the 100s of complaints I have just read about F&P clothes dryers mine is no different. Actually, compared to others Im feeling lucky that mine has lasted 6 years before a drum bearing has failed. My issue is two fold:1) After contacting customer service they were totally satisfied with six years and considered it a good run. I, however, am not satisfied with six years since my Maytag lasted 28 years and the only reason I gave it up was for styling reasons. I gave the dryer to a young married couple to use. It might still be running for all I know. F&P were more than happy to sell me, at full retail price, a bearing kit.2) After seeing the 100s of complaints and reading the companies stock response (which is not helpful at all), I am left wondering what the results were and how did the company satisfy the complaint.I have ordered the part from the company ($73.30 plus shipping) and hopefully this will solve my squeaking issue. I wished I had seen this complaint board before I purchased an F&P product. It really makes we wonder how F&P can stay in business.

Looks great - love the look in the kitchen. Washes the dishes ok but have to make sure nothing blocks the washing arm which is sometimes hard to know until you open the door at the end of the cycle. Biggest complaint is that the machine is SO loud. I am so disappointed that I purchased the unit and would love to replace with a quieter model.

I had an old dryer before and thought I would upgrade. I purchased this dryer and my light bill went from $80 a month to $145 a month. I pulled the fuse to the dryer and my meter slowed down like a turtle. When the dryer is running, my meter looks like it is in a race. I cant believe how much power it uses. Now it sits there and I dry my clothes at a laundromat.

We purchased a Fisher Paykel washer and dryer from a local Lowes just about 3 years ago. When the new appliances were delivered, within the first week the dryer had to be replaced because the frame was bent out of shape and was not repairable. Our dryer stopped drying clothes in the last couple of months. We called the repairman who came and diagnosed the situation as the board had gone out and would need to be replaced as well as the reset switch. He told us our laundry room was a bit too small and that had caused the dryer to overheat. So why hadnt it done this in the last 3 years? The repair bill was over 300.00 dollars and the repairman suggested that we might need to leave the front cover off the dryer so it wouldnt overheat. He replaced the cover.Within the first month after the repair, it did it again so we took off the front cover and hit the reset switch and it worked again. The dryer blew the circuit breaker 2 weeks ago. 4 days ago, the dryer overheated and smelled hot throughout our upstairs. We unplugged the dryer and let it cool down. We have put well over $1000 in this dryer and it is not good. We will not purchase another Fisher Paykel appliance again and would not recommend this company to anyone.

The Ecosmart FP Washer was recommended by a designer friend of mine who loved these washers and said she had recommended this to several of her clients. It had a belt driven motor, was low maintenance and easy to repair. So I bought mine in 10/2009. It has worked great for 3 years and btw just last week, I recommended it to a friend because I loved it so much! Anyway, a few days ago I noticed a leak had developed so I had the repairman come out. He said it needed a new part called an Electronic Pump Assembly or a Kit Repair and Fuse at the price of $343.45 with labor at $220 and tax at $29.96 totaling $592.41 (oh, and service fee of $49.95 just to tell me this). What?! I said, That is almost the price of a new washer? He said, Yes, I see this pump go out a lot on these washers but the new part has been improved and should last about 10 years. But darn it, I shouldnt have to pay the cost of a new machine just to get that defective part replaced. I am so disappointed and frustrated because I actually like this unit. Im not sure if I want to risk purchasing another FP Washer (what if it still has that defective part?). It only lasted 3 years!

The Fisher Paykel dual drawer dishwasher is an excellent new example of high quality and performance in a kitchen dish washing appliance. The dual drawer is engineered wonderfully to provide multiple ways to perform, and perform it does! The two drawers provide flexibility beyond a normal/standard design. The loading capabilities are different yet provided with a lot of forethought given to providing space. It utilizes much more of the actual inside space of the two drawer/washers. Once you understand the loading capabilities of the provided inside racks and adjustment capabilities, the loading capabilities are creative and useful. Three simple buttons on the outside of each drawer provide easy execution of functions. The dual washers are extremely easy to start, stop or pause at any time, using the three simple buttons. The system has various wash cycles and times all easily accessed and executed by another single button conveniently located inside either drawers top edge. A small LED lit screen on each drawer face provides a moving icon that lets the user know have knowledge of what stage of a cycle the wash drawer is executing. The LED also shows the cycle time duration working backwards from a start time to the finish of the cycle. The Fisher Paykel system is very quiet working washer. Yes, you can hear some functions executing some times during the cycle, but it is very quiet overall. Most importantly, the Fisher Paykel Dual Washing system cleans and shines dishes, glassware and utensils with precision to a sparkling bright clean. This is especially true if the user does not allow large amounts of food to enter the system. Pre-rinsing is any dishwashers best friend! Use this kitchen appliance/tool correctly, and you will have a great dish washing experience with this product. By far, the Fisher Paykel Dual Dish Washing system is the highest quality, best working, and easy to use dish washing appliance I have ever had in any of my kitchens. I highly recommend the Fisher Paykel Dual Drawer Dish Washing Appliance/System for any kitchen.

We had a Fisher Paykel top load washer. We had trouble with it so we got another one. Other than that, theyve been fine.

I purchased a washer in 2006. It was DOA (dead on arrival) with bad control valve. I replaced it immediately. Since then, we have replaced this valve 3 more times plus pump and control board. The valve went out again today and flooded the laundry room. We are afraid to leave water on since it may never shut off the water flow.

I’ve had a Fisher & Paykel set since 1999. I don’t know about now but the dryer I have is actually made by GE (General Electric). As at that time they didn’t make dryers. I have never had a problem with the dryer. When I bought the set from an appliance dealer, they told me it was easy and inexpensive to work on the washer, and the dryer was a GE. I had to replace the control panel on the washer, around 10 years in as I think lightning hit it. It was plug and play. I put it on and the part was $80. I let one of those color Catcher sheets get into my pump, as I tried to save and cut one in half for a small load, that caused a problem. Had to get it removed by a repairman. I would never buy an appliance from Lowe’s or Home Depot. Actually only an appliance store that has service department. You may save a little, but you lose it quickly down the road. It seems odd that 7 people on here have complaints. Fisher & Payless is actually made in New Zealand. I haven’t needed to call in 10 years, but the last time I spoke to someone in New Zealand. I wanted a Maytag when I bought this set, but they are no longer in business. They were bought out by Whirlpool. Too many problems with their products. I try to buy top of the line.... My builder put GE Profile appliances in my house, and they have been fine since 1999. However I do take care of my things, and they take care of me. Something I was taught by my parents 50+ years ago....

I saw Fisher & Paykel advertised on television. We didnt actually go looking for that make at the time. It was just one that wed come across. It was about what we were after, on sale. But we had looked at them before up in London. We purchased a refrigerator. It didnt start out very good. When we bought it, they showed us a small pinhole dent in the front door which we thought was fine, and theyd reduced the price. When it arrived here, it seemed to have a couple of dents that we hadnt seen before in it. We dont know whether wed missed them or they happened when they were bringing them down. But they brought it in and the controls wouldnt work. It would work as a refrigerator but you couldnt control anything. So we complained to the place where we bought it, and they werent allowed to service it for the first year. We had to get some service people out of St. Thomas. They were good, checked it out, and it wouldnt work. They had to order a new front panel control unit and it took about 2 or 3 weeks. They got it here, plugged it in, and it has worked fine since. The appliance is good once it was operational but the place where we bought it, we wouldnt set foot in the door again because we didnt get very good service.

Fisher Paykel determined my 1 1/2 year old dishdrawer NOT REPAIRABLE and refused to help with the replacement, stating that they do not have any in stock and told me that I will have to wait for an unspecified length of time.

We had one service call in warranty on the dryer mod. dg6ofa-us8. The belt inside was ruining the clothes with the belt breaking down onto the clothes. We keep cleaning every week to no avail. Then it finally had oily stuff ruining the clothes, now sits in the garage after 3 yrs of use. The co. wants the first repair person to fix their defective product. The washer is now also sitting in the garage; it will not continue the cycles any longer without continual help [junk]. Never ever buy these products for any reason!

My F & P dual drawer dishwasher never seems to clean well. The area under the filter/screen is always full of water and F & P says thats normal. The screen itself needs to be rinsed every several of loads as grease seems to build up on the inside. I run DW cleaner every dozen loads or so and it doesnt seem to help. I am very dissatisfied with this product. I got it so my disabled son can easily reach into the top drawer for loading and unloading and it works well for this purpose but its hardly worth it if the dishes have to be washed by hand after theyve been run through the machine.

5 weeks to replace a thermostat on a new $3000 oven. When raising the issue with F/P customer service I was told by a rather rude person that if the proposed time doesnt suit them Then they would schedule the repair for an even later date. Simply not good enough. Call center staff made it clear they were not interested in dealing with me as an individual just a number. Never again.

I was told in the store that the Fisher & Paykel refrigerator was a very quiet model, but its not. Its noisy and I did have to call them because since I got it, I cant sleep at night. Its cycling continually and extremely loud, like a jet taking off. The technician came out and said that I didnt have much in my freezer and suggested putting in jugs of water. But since then, I do have a roommate who uses the freezer and its a bit quieter, but not as quiet as I thought it would be. I had been concerned that my old ref was not energy efficient and thats why I got rid of it and got this one and it seems to be functioning okay, but I dont know how much energy its saving me. I am disappointed with the noise and I check back at the store and they said well, the new appliances do cycle on and are sensitive to drops in temperature. So it could be I didnt get complete information and didnt research this completely as I needed to. Im happy that its got a modern design and I like the size. If it were a bit quieter, I would be happier.

The motherboard on the less than 1 year old Fisher & Paykel dryer went out and someone is lying. I called F & Ps 888 number and was told they have the parts but I have to go through the retailer where I purchased the dryer. Sounded fishy since the retailer told me that the motherboards are on back order. F & P wont send me a new part. I called the retailer back and was told the F & P wont release the part until Feb. 20th. Thats CRAP. I dont want to wait 3 more weeks till the parts come in. The retailer told me he has several other customers waiting. How many people are waiting on this part and how many parts are going to be released on Feb. 20th. The closest laundromat is 6 miles away.

The power of the internet - I would have never guessed that the internet could change the result of a bad experience to a good one, as this was my first experience in writing a complaint online. On July 19, 2012, I wrote a complaint regarding a Fisher & Paykel washing machine I purchased just two years ago and how I had ongoing problems with the machine, starting at about the fifth month. I called the service company twice while under warranty and they were unable to figure out what was wrong with the machine. I have since learned that it was because the company that Sears uses was inexperienced with this product. I also called the Fisher & Paykel main office and unfortunately was turned away as my machine was no longer under warranty. I even tried to explain my experiences and how the service men were unable to repair it. So after two years of frustration with a non-functioning washing machine, we decided to purchase a 30-year old Speed Queen washing machine and take the newer Fisher & Paykel machine to the landfill. Before taking it to the landfill, I wrote my complaint on this website. That was July 19th. On August 3rd, much to my surprise, I received a generic response from Fisher & Paykel asking me to contact their Customer Service Manager. I called the phone number the next day, left a message and the manager called me back. Although she did not personally read my online complaint, she was genuinely concerned that I had a bad experience and wanted to make it right. She offered at their cost to have a local, experienced repair company come to my house to fix the machine. Within 5 minutes, the local repair company called me to set up an appointment. They came out, fixed the machine in 5 minutes with a $15 part. What?! Thats all it took, 5 minutes and a $15 part? How could the other repairmen not get this one right? The total repair, if I had to pay for this service call, would have cost approximately $165. The only reason we didnt take this route to begin with is because we already tried two repairmen and two years of frustration. So, we gave up and were cutting our losses. But now, I have a washing machine that is working flawlessly. Its amazing! Although I didnt get the service I expected from the company in the beginning, it goes to show that a bad experience could change into a good one when someone with authority wants to make it right. Thank you, Fisher & Paykel for coming through on this one. I hope to have this machine for many years to come.

7/28/14 I have not been able to find any good reviews of this product, so I'm going to do my best to give one to help others as they consider buying this fridge. I know people want to know how a product lasts over time, so I'll do my best to remember to keep updating this review. As of today, the fridge has been up and running for 2 days. It is important to note that our fridge is a B-stock unit (was returned by someone, but never used. They listed the reason as "damaged packaging"). We did not buy through this website. THE BACKSTORY Our previous fridge was a big 36" standard depth white GE side-to-side that someone gave us for free. We knew it was only a temporary solution, and started saving for its replacement for when it would die on us. The rest of our kitchen appliances were stainless, so we were looking forward to the day our big white fridge kicked the bucket so we could have a more uniform look. Yesterday, we got home from a trip and our fridge was making loud and scary noises that wouldn't stop. We saw this as the perfect excuse to make the switch. I had heard of Fisher and Paykel before, and was told they were a good solution for a long-lasting fridge without all the unnecessary bells and whistles (that end up breaking and causing service calls down the road). I also thought this was the most elegant looking out of all of its competitors. I like the simple, flat look of this unit. I headed over to our closest appliance outlet store and found a B-stock unit that was never used (still had the plastic wrap), but had a dent in the back. We saved a thousand dollars on this unit because of a dent nobody would ever see. Score! INSTALLATION I took it home in my van and let it stand for 8 hours before turning it on (guy at store said this was important to do so all the liquids in the compressor could settle into place after transporting it on its back - better safe than sorry). During that time, I installed the included water filter and hoses to the fridge. It comes with everything you need except the piece that actually taps into your water line. Since we already had that from our previous fridge, this was a breeze. No need to call a plumber. The instruction manual was very easy to follow on installation of water components. I am the least handy guy you could know, so trust me when I say this was easy! During the time the fridge sat unplugged, I also wiped down the shelves and bins, took off the plastic wrap, and read the instruction manual. I HIGHLY recommend reading the manual. There are so many features in this fridge that aren't highlighted on the companies website that I never would have known about had I not read the manual. I'll go into more detail in the "Features" Section of this review. After the 8 hours, I plugged the fridge in and let it get to its proper temperature (about 2 hours). I used this time to adjust the front legs (it is supposed to be raised up 1/2" higher in the front than the back for ease of door use). During this time, the exterior sides and back of the unit got HOT! Like, I'm afraid this thing is going to explode, hot. Thankfully after reaching its desired interior temps, the exterior cooled off substantially. Today, it isn't even warm. I made sure to run all the air pockets out of the water line, and discarded the first few batches of ice as instructed. FEATURES First of all, keep in mind that we were previously using a big, standard depth side-by-side before, and have never had a counter-depth fridge, or one with a freezer on the bottom. Having made the transition, it is clear that these fridges are not for everyone. I'll try to explain in more detail as I go. - Counter-Depth: This opened up our kitchen far beyond what we were expecting. I know its only a few inches shallower, but it made a huge difference for us. Our kitchen just got bigger and brighter! Our fridge is no longer the elephant in the room. This fridge looks great, but blends in. It does come with some trade offs. The depth of storage in the fridge is very shallow. For example, I don't see the ability to fit a large pizza box in the fridge or the freezer (untested theory). - Doors: I've been to some peoples houses where their french doors were really hard to either open or close. These open with no problem, and close even easier. The freezer door is a bit harder to open than the fridge doors, but not difficult by any stretch. - Hidden top hinges: I love how the top hinges are covered in the front. It is a small attention to detail which really makes this thing look clean and sharp. It also makes cleaning the top of the fridge so much easier! - Water dispenser: Some people may not like that this doesn't have a door ice dispenser (ice is dispensed in a bin in the freezer). It is perfect for us, I love the shallow water chamber that doesn't cut into storage space on the inside door. It also is easier to clean, and you can fill any size container without worrying if it will fit. For us, the water comes out fast, and fills things up quickly. People who like to set a glass in the water cavity and walk away while it fills up will not like this feature. It is too shallow to set a glass in, you will need to hold it the entire time. Not a problem for us. - Shelving: This model has 3 shelves (2 of which are height adjustable). These shelves go across the full width of the fridge. Some of this units competitors have adjustable shelves that only go halfway for more customization, but in my opinion that is just more breakable pieces, and it cuts into the amount of things you can store. The full-width shelves work perfectly for our needs. Also, many competitors' fridges have white plastic spill proofing around the edges of their shelves. In my opinion, this makes a fridge look cheap and flimsy. The ActiveSmart fridge has beautiful brushed metal spill proofing, it looks so much more elegant and uniform. Sounds like a small thing, but it is one of my favorite features! - Door Storage: Because of the shallow water dispenser, you get full storage on both doors. This increases the storage like no other. There are large compartments with dividers for gallon sized jugs and tall items. At the top of each french door, there is a compartment with a lid for butters or cheeses. Our previous fridge had one of these compartments with a rounded lid, it really limited storage, but these have a squared off lid that allows you to stack items without worrying about closing the lid. My biggest complaint of this fridge is that these lids don't stay open when you lift them. So you need one hand to hold the lid open, and another to grab whatever is inside. It may sound negligible, but i'm usually holding something else when I need something from these compartments. Hopefully I'll get used to it. As of right now, it's really annoying. - Wine/Bottle holders: There really isn't a place in this fridge where you would be able to store a wine bottle standing up other than the doors, so they included 4 horizontal holders that clip to the back of every shelf. These holders also stack upon another so if you don't have 4 bottles to hold, they don't take up a lot of room. Very thoughtful feature. If you insist on storing your wine or tall bottled drinks standing up, you may not like this fridge. - REMOVABLE BINS!: This is my very favorite feature of this fridge. All drawers in the fridge and freezer are actually pull out shelves with clear bins sitting on top. This is so useful for so many reasons. Instead of shuffling through the vegetables or fruits to find what you are looking for with the fridge doors open, you can just pull out the desired bin and take it to the counter, find what you need and easily put it back. The same is true for meats/cheese bins, frozen drawers, and the ice bin. Saves tons of energy. Also, it makes cleaning drawers out a breeze. Just pull it out, rinse the bin in the sink, and dry out. I love this feature! - Crisper drawers: Like most fridges, this has separate drawers for fruits and vegetables with a separate humidity setting for each. Keep in mind, you need to open both french doors to pull out the drawer. Even though there are two separate sections, the full drawer they share takes up the full width of the fridge. People who only want to open one door and pull out fruits or veggies will not like this fridge. - Meats and Cheese Drawers: I like that there are two separate sections for these. We use the left one for lunch meat and cheeses, and the right one for other meats (steak, beef, fish, etc...). It is especially nice to use one of these as a dedicated meat thawing section without worry of any juices finding their way to other items in the fridge. Again, you need to open both french doors to access these compartments. - Lighting: Our previous fridge had a light in the top back center. If we had anything in front of it (which was always), it would darken the rest of the fridge, making it difficult to see other items throughout. This fridge has a strip of LED lighting at the top front of the unit which allow for full illumination of the entire contents of the fridge no matter how you have your food arranged. Very nice touch! There are no lights on the doors, but enough spills from the inside of the fridge that you will be able to make out what you need even in the middle of the night. - Ice machine: Since this is only our 2nd day, all I can say is it works as advertised so far. I know the ice machine is usually the biggest issue people have with any fridge, so I'll keep my eye on it and let you know if anything weird happens over time. The default setup is that in the freezer, there is a top shelf with 2 big bins across the width. In the left big bin, there is a smaller one that takes up half the width of that bin, and that is the ice bin. If you require more ice, you can just remove the smaller bin and let the ice dispense into the bigger bin. With either bin, it is supposed to stop producing ice when it is full. If you need even more ice, you can fill up the big bin on the left, switch it with the right bin, and fill up that one too. Lots of versatility, and the removable bins are great if you are entertaining! - Freezer: The freezer has a top shelf that pulls out with the ice bin, plus a bin and a half of storage for other things. Then there is a large cavity below for the storage of everything else. If you are a person who usually packs out your freezer of your current fridge, I don't think you will enjoy a counter-depth freezer-on-the bottom model. This is definitely more for the person who has a larger ratio of fresh food to frozen food. I can easily see people needing to dig around the lower cavity if they over fill it. For our family, we don't need much freezer space, so it works perfect for us so far. - Noise: As of right now, there is a constant hum that is about the volume of somebody whispering softly. It is audible, but not something you can hear unless you are in the kitchen. I'm not sure if this will always hum, or if it is just because we haven't filled up our ice bin to the top yet, and the ice machine is constantly working. I'll update the review when we find out. - ActiveSmart Tech: I don't really know what it is, other than it's supposed to do a good job of keeping your food cold. Mission accomplished so far. - Other features: Sabbath mode, open door alarm (90 seconds for fridge, 60 seconds for freezer), ability to turn off open door alarm (for cleaning), water dispenser lock (for cleaning or curious kids), ice bin on/off, fast ice, temperature controls, bottle chill function (allows you to chill a beverage quickly in freezer, and will sound alarm when it is done), fast freeze (for quick freezing of fresh food), water filter replacement indicator, lock fridge controls (for cleaning) and others I'm sure I'm forgetting. Fridge controls are located inside the fridge. WHO WOULD LOVE THIS FRIDGE People who: - Have more fresh food than frozen food - Don't need to store extra deep items (large pizza box, for example)* SEE UPDATES - Appreciate removable storage bins - Like sleek, simple, modern design - Want to maximize the storage of the inside of their fridge - Like good lighting - Want to be able to fill pitchers and other large containers from the door water dispenser - Want easy opening and closing doors - Want to be able to view everything in their fridge at a glance without needing to move things out of the way. WHO WOULD NOT LIKE THIS FRIDGE People who - Want a door ice dispenser - Want exterior controls - Have need for lots of freezer space - Need to store deep items (large pizza box, for example) *SEE UPDATES - Want all the latest buzzword appliance features - Want to be able to access fruit/veggie/meat/cheese drawers with only one french door open - Want completely silent operation* SEE UPDATES I hope that is helpful!

I needed new appliances for our remodel. We went in Pacific Sales and I wanted a dish drawer dishwasher and thats why I chose the Fisher & Paykel. Its excellent and I love it. I like the drawer. You can split it and it pulls out without having to lower a door. Its functional as far as inside and has all the different ways you can load the dishes.

I meant to write you sooner about this but kept putting it off for two yrs. now. First, I had problems with the washer and the control panel. It was fixed over and over all during the warranty phase, but when the warranty ran out, it was suggested I purchase a new one which I did. Its fine now. The Dryer on the other hand is still a problem. It first quit drying. I had it repaired to the tune of $200+. New parts had to be installed. Then it became very noisy, shaking the whole house. I have had someone out twice and here I am again, listening the the noise. Its the ball bearings, I believe. They put in new parts but its still the same thing. Can you please recommend a knowledgeable washer/dryer service out in this area? Thank you.

Purchased a 8kg Wash Smart washing machine in 2020, leaking water from front of the door, not the seal. Tech assessed and left without fixing the issue, now it is leaking from the drawer and they are saying non warrantable. Poor response, over an hour spent on the phone and now we are getting told it will be another 2 weeks before they will come back out. Advised they will give me tips on washing.... hmm mother of 4, last machine lasted 10 years with no issues. Still in warranty, poor service, unreliable product!

I purchased Fisher&Paykel Refrigerator (model E522BRXFD) Oct. 2011 for its look and fit into my kitchen space. It turned out to be a serious mistake. Two years after the purchase, the plastic drain pan of the frig broke, which let water flow over my brand new hardwood floor for days. Not even three years after the purchase, the frig stopped working. The freezer part seems OK, but the frig compartment no longer cools even I put the temperature control dial to the lowest level. I called Fisher/Paykel and the answer was their repair technician was busy and I have to wait for a week for an appointment. Now I am stuck with a broken frig. I paid triple amount of money to purchase this Fisher&Paykel brand when compared with my prior Whirlpool frig, which I used 25 years and never gave me any trouble.

I average 5-6 loads per day! I love the computerized settings for the most efficient use of energy. This is my second washing machine from Fisher and Paykel. I would highly recommend these products to anyone looking for modern, simple to use appliances.

I bought my appliances in 2011 and to say the least they were very expensive. I did a complete remodel of my kitchen and my contractor told me that F&P/DCS were good. So I bought 2 ovens and a professional cooktop. Basically every appliance I bought started to have problems at about the same time (Planned Obsolescence) and all I can say if 1 of these appliances have a problem you cannot fix them because of the terrible engineering. I also have to say that no contractor knows how to fix them. They have a very limited number of contractors across the US and they do not train any of them.

Our old refrigerator was not working properly (from the 1970s) so we decided to purchase a new one. Fisher Paykel was the available unit at our local stores that I could bring home right then. I love the energy efficiency. Its wonderful, and I already have recommended it.

Weve had a Fisher and Paykel washing machine for 12 years. Its durable and the drying cycle, spin cycle is exceptionally good. We have called several times for service and its lacking. We had to go through the store that we bought it from. They were unsure of just how the service was going to be. They gave the names but I dont think they really knew what happens beyond that. Its a typical retailer, you get them on the phone; say you got some service problem and thats probably the last thing they want to hear. I like the brand. I would definitely recommend that particular product. As far as service wise, I think they have a long way to go in making people feel good about the service.

Bought refrigerator, from beginning problems with door. Eventually, after a year plus of attempted repairs, company replaced door. Then, after year, replacement door failed as well. But company said that 2-year warranty ran from original purchase, and we were around 26 months from original purchase, so even though company replaced defective door with another defective door, they refused to do anything. When it works it is great, but company does not stand behind products when there is a problem.

No contact with Fisher and Paykel happens without our initiating it. When our dishwasher broke, to book the service visit online we had to allow a 6 hour window for him/her to arrive. When he did come and determined what was needed i.e. parts and a second visit at no time did F&P update us. So after 2 weeks we made contact again and since then it has been impossible to get through. I cannot contact the service person directly, have to go through the customer service who do not answer the phone, cut you off and just respond to computer prompts. All they can do is rebook visits. The dishwasher is less than a year old and needs a new motor. We are not heavy users of it. I wish we could use the local service people and not have to rely on F and P ever again. They cannot cope.

I purchased an FP washing machine in 2008. I was assured of the quality and low maintenance of this washer. Fortunately, I had the factory warranty and then the extended warranty and I have needed every bit of it. This washer is simply a piece of metal junk. I am so angry and dissatisfied with how FP, Lowes and A&E repair has dealt with this. I had it repaired at least 6 times under the FP warranty and when it was broken it was down for weeks. Parts took forever. Then on to Lowes and A&E. I have had nothing but trouble with the washer. Lowes will not replace my machine and FP refuses to do anything. I just had it repaired in April and it was out of service for a month then. Now it’s leaking water underneath - clearly the bearings are going out and again Im going to be without a washer. This is absolute garbage. Do not buy FP washers - not to mention that now the leaking washing has destroyed my Pergo kitchen floor. I’m very angry.

I got a washer and dryer by Fisher & Paykel. I went to Fletcher’s Appliance here in Nashua and I have a good friend. He was a repairman there for the company. And one day, we were looking at different things and I asked him what he thought. He told me Fisher & Paykel is one of the best. He says they have no transmission and explained different things about the machine. He also said that a nursing home had one for 13 years and they just finally got it repaired. And I liked the features of it. The only thing I’m not crazy about is the dryer door. The way it opens. I think it’s kind of old-fashioned. The newer ones fold down so that you can use the door if you need to set a pair of socks or something on it. I’m partially handicapped so I sit on a chair to do the laundry. I was hoping to go on and put my chair there. But other than that, the machines are fantastic. They run great. I’ve had no big problems so far with them in the short time I’ve had them. I’d say they’re wonderful. It’s funny the guy that delivered it couldn’t get the washer to work to pump the water out. And he left and my older son went down and one, two, three, he made it work. Otherwise, they would have sent out a repairman for the first day that it was delivered. And I said to myself, “This is crazy. I bought a brand new machine and now I need a repairman? This is just isn’t working out so good.” But it was just something that they messed up on.

Like many others, we bought the Top Load Eco Washer because of the water savings promised. However, my clothes come out dirty or covered with lint. I have run the clean cycle but dont detect any improvement.

I have just had an engineer visit to assess a problem with my appliance . The engineer , Adam, was extremely knowledgeable, helpful and I had confidence in his diagnosis of the problem . He is a great ambassador for the company .

Drawer dishwasher double works very good. Holds a lot for it size. Very reliable. Working non stop for 11 years without any problem. Very efficient and economical. Very quiet you wouldn’t know it’s working.

I saw a Fisher & Paykel commercial about the type of dish washer that I wanted and from what I understand, theyre pretty much the only ones the make those now, the drawer ones. So when my refrigerator quit working, I decided to buy one although it was much more expensive but it had the drawer option that I wanted. The company has been very good so far. As far as I know, I dealt with just the company that I bought it from in the store, but as far as my happiness with the dishwasher, Im not really pleased. To begin with, we had the one that I ordered and laid for to be in stock and it was put in and for some reason it leaked immediately. Right after the delivery guy left, it started leaking, at least twice. Its been three times its flooded my kitchen floor, my hardwood floor. They called me that they were going to contact the company of Fisher & Paykel and find out if they were going to do anything about my floor, but I havent heard anything. Then they bought me a stainless steel one and put it in to replace the one that I ordered, which was a couple hundred dollars more and they didnt make me pay the extra money, which was nice. I have my dishwasher and I was happy. But since then, its only been less than a year and probably six months or so but the pieces inside where you stack the dishes are already breaking. I have to find another piece that I could put there so that I could get my dishes in there. Plus the fact that the chimes are so close together that you cant get anything in there except for a flat dish, unless you just take all of the things out and just have an open drawer. Our complaint is that nothing fits in them right and it doesnt clean as well as I thought they would. I thought they would be very good for what we spent on them. I put less and less in them just thinking itll get cleaner and cleaner because theyre in such a compact area. But they dont really seem to. And I follow all the rules on what they say to do and stuff but even so stuff is not as clean as I thought it would get. So I dont know what it is that keeps it from being clean, but I keep trying.

My favorite feature is the automatic water level where I dont have to choose (like is this a large, a medium load?) I feel like Im saving water because Im not choosing a larger load size unnecessarily. When we went to the store to buy a new unit, the appliance salesman was telling us 6 to 8 years is more typical for newer machines (our previous washing machine lasted 25 years). My husband especially wanted something really high quality that would last. This particular salesman who actually is the owner of the store said he owned a Fisher & Paykel and that it would be the highest quality brand that they carry that would last the longest.

We have the drawer version of the dishwasher and I am unimpressed with the performance. I have experimented with different dishwasher soaps, loading methods, rinse/wash cycles but I simply cannot get my dishes clean. I have had an ancient dishwasher previously with no issues; switched to this brand and it leaves food particles on dishes, cloudiness on my glasses and grease sitting in the bottom of the unit. I wash the dishes off before putting them in, but no improvement. The wash cycle also takes over 2 hrs which is impractical for the smaller apartment unit that is designed to run frequently with small loads.

I purchased a washer and dryer from Lowes. Within a year both needed service, under warranty. The following year both again needed service, the motor in the washer and the board on the dryer. $600 in repairs. Neither under warranty. I spoke with F&P and they wouldnt assist on the repair. On year three, the dryer went out again. I spoke to F&P and they told me to get a repair estimate and they would aid in the repair. The repairman, the only F&P rep in town, told me the units were junk even though they were on their high end. I called back to F&P with the estimate, $250 + $80 diagnostics, and was told, you have lemons. That is the nature of the world we live in. Too bad. I trashed the 3 year old units and replaced with something else. Avoid this company. The units are flimsy to say the least.