Three years ago I had to buy a fridge, stove, microwave, and dishwasher. All were gallery models except the stove which was a professional, 5-burner, convection oven professional. One month after the warranty ended the dishwasher started to have problems. I have had three repair calls on it and two repair calls on the fridge within the three years that I have had them. About a year ago, the control panel on the stove started to act up. Pressing the pads became harder and finally one ring would not work. Then the oven controls started to malfunction. Numbers for the temp and time wont work. Try and enter 450 degrees and all I can get, at present, is 397. Now I am told that I need a new control panel for about $250-350 plus service charge. WHAT A RIP-OFF!

I purchased a built-in dishwasher, and I have run it a total of 6 times since my purchase. The problem is that it leaks. I have had service to my house for this issue 3 times so far and waiting for the next service call next week. I called the customer service department and they acted like its my fault this is happening. Maybe it is my fault and should just live with putting storage bin in the basement below the washer to catch the water. Perhaps legal action is my next option. Buyer beware!!! This could be in store for you.

Im selling my house and got an offer, the buyers inspector finds my Frigidaire stove has a recall, havent been fixed. And this fixing was put in that 1 week offer as a condition. When I call Frigidaire, they tell me to post the parts and later arrange the service, and 24 hours later thered be an automatic email send to me. I told buyers side that we will provide the email for them to delete the condition. But several days later I havent got this email. I called back but they said they dispatch the recall request to a service company but failed to tell me, and no email at all. Why not tell me? I told you its an important email for me. Because its a mistake! Im not happy so I want to complain. But the lady just said, If you dont have other things to help hope you have a good day, and hang up the phone! Its worst customer service I ever have!

Purchased a brand new dishwasher. After it was installed we noticed you could not shut top rack if you placed a bowl or cup in rack to be washed. Repairman came out and said drum was bent. Frigidare would not replace, just repair. Now it leaks and cannot be used.

I purchased a Frigidaire washer (FAFS4272LW) and dryer on October 1, 2011. Since purchasing these items I have had a major service on the machine at 15 months when the cement block disintegrated causing the machine to stop spinning. Repair cost me $600.00 - NO WARRANTY. Frigidaire/Electrolux did not want to help me stating I did not get extended warranty for this item. Who would think this front load washer of 15 months would have such an issue? I finally got them to replace the cement block but I was to pay for service. 600.00 later the machine is fixed and I am left cleaning the mess the service man did not clean. Fast forward to August 15, 2015. The washer is not yet 4 years old and again the cement block has cracked and I am left without a machine - since this is not covered as I refused to give Frigidaire another penny and purchase an extended warranty. By the way the customer service person told me this part would not be covered pre-existing problem. I just took the machine and junked it. I did go out and purchase a Samsung Top Load AquaJet machine with a five year warranty - anything happens to my machine they will repair it at no cost or replace it. Customer service thanks to PC Richards at its best unlike Electrolux. I will never purchase another item that has the name is GE/Frigidaire/Electrolux again.

I purchased my electric range stove in July of 2019. On January 5th 2020 my stove sounded like a bomb going off. The glass exploded out the top burning my sons face and hair destroying my floor, burned my cabinets and destroyed my above range microwave. I have now been told that this is a normal issue and it is a user error because apparently to much heat or something accidentally boiling over can cause this to happen. I was told that you can find this in the user manual that if it gets to hot or something boils over it can do this. I have been searching this manual to find this B.S. of a statement with no such luck. Frigidaire has been the worst company to deal with and for them to tell us that to much heat on the stove and it exploding is a user error is beyond disgusting. I am thankful that my son was not hurt worse and my house did not burn down. I do not recommend Frigidaire to anyone.

I havent had the range too long, but so far I am very happy with it. I have used the oven several times without a problem. The range also has a griddle in the middle which operates nicely. I had a hard time setting the temperature on the over, but found out it was very easy. So far, the like the range very much.

I purchased a Frigidaire refrigerator 2 weeks ago. From the moment I plugged it in it started making loud sounds from the coolant pump. Ever hear whales under water? Followed by knocking sounds like somebody knocking on your door. I thought maybe a couple days would help get the coolant circulating & the sounds would diminish. They did not. After contacting Frigidaire Customer Service they informed me I could call out a repair service & if they did not find anything wrong I would be charged for the call. Since the unit does do what its supposed to what would there be to fix, sounds? So I tried to return it to the store only to be 7 days too late for returns after only 2 weeks! I gambled on Frigidaire & lost! $500 is not easy to come by! DO NOT BUY FRIGIDAIRE!

Worst appliances ever! Bought a dishwasher and refrigerator less than 4 months ago. 1st the dishwasher broke... they are ordering a new part-NOW the refrigerator spits out ice... randomly! Its also the noisiest refrigerator Ive ever heard! Loud noises every 1/2 hr!!! Most regrettable is dealing with the Frigidaire Company. They are unhelpful and rude... sounds like theyre speaking from a script. Wouldnt surprise me as they must have many complaints. Please choose any other brand!!! Believe me you wont be happy!!! Very dissatisfied consumer!!!

I am renting my house, and my tenant called me to tell me that my 2 year old Frigidaire stopped working? I am living in Bangkok, Thailand, working with illegal adoptions, and former retired Police Officer from New Jersey, and am not a Private Investigator. My tenant called Sears, and they came out and looked at it, and stated it has a fan problem that has expanded on something and cannot be fixed. I bought all Frigidaire appliances to go with my new kitchen, dishwasher, stove, oven, and microwave, wine cooler, which does not work anymore either. I have no other recourse but to buy a new one. Does Consumer Affairs help people like me?

Ive had the Frigidaire stove for 3 years & I love it. All the features are great! The cleaning cycle does a great job! If you spill something, it doesnt drip anywhere & its easy to wipe up. There are two different cleaning cycles. One is steam & the other the heat cleaning.

We purchased a top of the line Frigidaire Microwave 6 months ago. A few weeks ago I put the timer on and was out of the room for about 10 minutes. I was not using any heating component of the unit. When I returned to the kitchen it was smoking and all the plastic parts inside had melted. I had to unplug it to turn it off. Ok bad but the house didnt burn down. So contact Frigidaire and they will replace it, right? Nope. Sent out a repair person about a week later who would not accommodate our work schedule to say we can fix it. Ok, that was 2 weeks ago and they called to say we will be there Thursday between 10 am and 1 pm to fix it. Called them to say I could not be here then, I am a teacher in the middle of exams!!! Not deserting my students for a microwave I didnt break! So anyway the woman was very rude and said to call Frigidaire and tell them how I refused to accommodate them... My husband called the repair service and asked them to please find a time that works and they said no. He called Frigidaire back and they said, Oh they dont have the parts yet, please tell me why they were going to come last Thursday if they Dont have the parts... Anyway microwave still broken, no end in sight and a terrible experience.

Purchased a brand new Frigidaire Gallery series stainless steel electric convection double oven free-standing range and matching above stove, wall mounted microwave. At first all was well. Within a week of the purchase, discovered the convection oven fan was very loud and noisy. (Sounds like loose marbles moving around) Contacted the dealer whom I purchased both appliances from, who is a factory authorized service provider. In the three visits that followed, the technician replaced the convection fan blade twice and the fan motor once with no change or resolution. I was then told by the technician, who spoke with factory tech support personnel, that the noise was considered normal and there is no resolution needed.Then after 2 1/2 months, the quick preheat system for the ovens, began to fail and not operate correctly. After turning on the quick preheat function and setting the temperature, the audible indicator and visual indicator on the console would activate, showing the oven was pre-heated to the set baking temperature (425 degrees) within 2 1/2-3 minutes. The actual oven temp was between 150-175 degrees.Note: the quick preheat function is a feature that allows reduced oven preheat times to obtain the operators set temperature, on high efficiency electric ovens. This feature turns on all the elements simultaneously in the selected oven, to reduce the preheat time by approximately 1/3 the time it would take if using the bake feature to preheat the oven. Example; preheat to 425 deg. Using the bake function-17-20 minutes. Preheat to 425 degrees using quick preheat function-6-8 minutes.Again contacted the dealer and scheduled a service call. A few days later, the technician arrived and tested the oven. He then told me that this feature was a Gimmick and a non-functional feature, placed by the manufacture to help sell appliance, since more buttons sells more appliance. I told the tech if this is true, then the manufacture could be sued for false advertising, plus the feature operated correctly for the first 2 1/2 months. The tech then contacted the factory tech support, who instructed him to performed a few test to determine the issue. After he completed the testing, it was determined by the factory tech support, that the consoles touch-panel with control board was defective and needed replaced. The tech ordered the replacement board and returned a week later and installed the new replacement board, all the while insisting the feature was a Gimmick. After replacing the control board, the service tech would not test the operation of the quick preheat function, as he still believed it was a Gimmick and would never work. After the tech departed, I tested the quick pre-heat function multiple times over the next few days. The function operated correctly on the very first time only, and never operated correctly again.I contacted the supervisor of the entire appliance department from the dealer, whom I purchased the oven from. To my surprise, the department supervisor told me the same response as the technician! It is just a Gimmick. I then contacted Frigidaire factory customer service and requested a different service provider and scheduled another service call.After waiting two (2) more weeks, the second service providers technician performed test, trouble-shot and diagnosed the failed quick pre-heat function with the help of a factory tech support person via phone. The conclusion by the factory tech support person, was the main control panel w/ control board had failed again and was most likely damaged by a failed relay control board, located on the lower back of the oven. The technician on site then ordered new replacement boards as instructed by the factory.After waiting another two weeks, the service technician returned and replaced both control boards as instructed, then operated the quick preheat function. No change! The function failed in the same way as before. The technician called the factory tech support and spoke with four (4) different tech agents. Three of the four did not even know how the quick preheat system operated. One of the three agents told the technician the quick preheat only operates for two (2) minutes and the oven temp should only be around 200 degrees, but that the food should be added and to set the cook time to the amount of time as prescribed on the package or recipe. That agent also said the oven can take up to 45 minutes to preheat! The fourth agent agreed with the service technician on site, that there was an issue that was beyond tech supports ability and that the factory engineering department would be contacted to determine the next step to either repair or replace the range. The technician was told by the factory tech support person that they would call the service tech within one hour with instruction.That has yet to happen. I have contacted Frigidaire over 20 times, filed two (2) complaints (one with the Better Business Bureau and the Pennsylvania attorney generals office of consumer complaints) and still no results. Almost every time I contact Frigidaire customer service, they do not have all the information or up-to-date information and I have to explain the situation again and again. I have also contacted the service provider, who has told me he is still waiting for an answer from Frigidaire tech support. When the service provider calls the factory tech support, they are told that tech support will call the service provider, once engineering has determined the next step.I have been waiting three (3) months to have this resolved, and Im still waiting. I was just contacted today by Frigidaire customer service, who told me they received an email response from engineering for the issue. Frigidaire engineering has stated the oven is working correctly and that the case will be closed. When I asked, How can I determine the amount of cook time is needed, when the oven temp is unknown at the time the audible indicator activates? No answer was given.I have also sent an email to Frigidaires CEO email and received a call from a representative of his office, who would not offer to help at all. I have found that the quality of Frigidaire products to be sub-standard and the integrity of the company to be even worse. They manufacture a horrible product and have no intention of taking care of the customer. The Frigidaire warranty is not even as good as the paper it was written on. I would recommend all people interested in purchasing any appliance, steer clear of Frigidaire and their parent company Electrolux. Im currently in contact with the owner of the dealer from whom I purchased the range from, who is currently in touch with someone of authority at Frigidaire to try to acquire a full refund as I have requested.

The door of our stainless steel range (purchased in 2009) is rusting. Frigidaire says its cosmetic and wont fix it.

The Gallery collection of Frigidaire appliances (refrigerator, dishwasher, range, ovens) perform reliably with exceptional convenience — all with a sophisticated design look. With innovative cooking features and spacious yet efficient ergonomics, the entire Frigidaire Gallery makes meal prep — and clean-up — an exquisite experience. Affordably priced, as well!

I bought Frigidaire upright freezer (m# FFFU20F2VW) 9 months ago. It died last week. Service man came out and said this happens a lot with these (model? brand?). He said that Frigidaire should cover THIS repair. but with the same part number as what just failed? So in 9 months it will be another $400? Frigidaire is giving me a lot of double talk and telling me to pay for insurance. $200. Adding up fast. Dont know if there IS a good brand out there, but it obviously is NOT Frigidaire.

On June 11, 2014 I purchased Frigidaire Air Conditioner - Model FFTA1422Q2 - Serial No. KK3 through P.C. Richards, which was delivered on June 19, 2014 and installed the following day. I completed and mailed in my registration on July 1, 2014. I used the unit during the summers of 2014 and 2015. I tried turning it on again on Friday, May 27, 2016 and the unit would not cool. On Saturday May 28, 2016 I called the Frigidaire Customer Service number 800-944-9044 only to get a recording to contact 2 different service companies, one in Laurelton, NY and the other in Deer Park, NY. Neither of these numbers were operational.I then called PC Richards Customer Service to find a repair service that handles Frigidaire units so that I would not void my warranty. They gave me Aid Audio & Television Service Corp. I tried reaching them but due to the holiday weekend I could not get through until Tuesday, May 31, 2016. Told them the unit was not cooling and the first appointment I could get was Friday, 6/10/16. When the serviceman arrived he said I needed a new control board and the office would call me on Monday June 13, 2016 with the cost. When I did not hear from them on Monday, I called them back twice and could not get an answer. I then contacted PC Richards Customer Service department and spoke with Ellen. She called and spoke with Soma who said that Paul would be back in touch with me. He called me later in the day and told me that it would cost me $416.00 plus tax for the part and labor, which included the $95.00 I had already paid for the service call. I told them I would let them know.I felt this was ludicrous and I then contacted Frigidaire Customer Service on Wednesday June 15, 2016 and spoke with Linda. She agreed and did not think I even needed a control board since it was operational, it just wasnt cooling. She told me the main control board would be $85.56, a display board was $52.41 and a control panel with overlay would be $23.51. She felt another service company should come and look at the unit at no charge if the problem was in the sealed system, otherwise I would be charged. She made arrangements with Petro Home Services to look at the unit on Monday 6/20/16. The service man determined that I had lost the Freon and needed to put in a sealant and replace the Freon. On 6/22/16 I was told by Kelly at Frigidaire that parts were being ordered at no charge.Petro returned on June 24, 2016 and took the unit out of the sleeve again only to find out that I needed a new compressor as well. At first I was told that the part was covered, but I would have to pay the labor charge of $500.00. I again called Frigidaire and spoke with Chanel who confirmed that I would not be responsible for any payments. The compressor was ordered (Part #5304476923). I have now been told by Petro Home Services that there was no ETA on this part. I again called Frigidaire on June 30, 2016 and spoke with Sandra and requested a new unit. She very blatantly told me that the unit was repairable, not replaceable.I wrote to Frigidaire telling them it has now been 6 weeks that I have been without an air conditioner, with my apartment reading 90 degrees in the middle of a heat wave. I am a senior citizen and cannot live in these conditions. I either need this unit to be repaired immediately; replace the unit with a brand new one or refund me so that I can purchase another air conditioner. I am tired of getting a run-around and need immediate action, otherwise I will purchase another unit and take action against Frigidaire.With no response I bought another air conditioner that is working beautifully. They finally came and repaired the broken one with a new compressor and freon and I sold it at a loss, but at least my apartment has been cool the rest of the summer. I would never purchase another Frigidaire product again and would certainly make sure my relatives and friends would not either.

We just bought a stove, fridge, freezer and washer/dryer from Appliance Canada. The very first day that I used our new stove, the stovetop got scratched and the water that spilled on the stove went to a hard crust and will not come off. I called Appliance Canada for an exchange and was told that Frigidaire would not come to see the stove as this is cosmetic. I dont understand, I purchased a new stove and this should not happen after one or even 100 uses. Yes, it is cosmetic but why would I want a brand new stove with a ruined stove top. The stove, which I purchased 10 years ago looks better than the new stove. When I called Frigidaire, the customer service person (Michelle), was very rude and kept cutting me off. Again, she went off on it being cosmetic so it is not under warranty.I explained to her that the product was just bought and this happened after first use and got worse on second use. She again said that it is cosmetic and again I went on and said that they should back up their product. It is cosmetic but I have a ruined stove after 1st use and this should not happen with their product and if it does, they should look at it and fix the problem. Extremely upset.

I have a refrigerator with a freezer on top. I have banged my head on the edge or underneath the freezer door while it was open on several occasions. Last night, I banged my head so hard that I sustained a serious neck injury. I still have a headache and being treated by a doctor. This has never happened to me before with any other refrigerator/freezers. I will get rid of this refrigerator to prevent personal injury from happening again. I didnt want to spend the week leading up to Christmas in pain, but I am. Im very frustrated! I have had two whiplashes from car accidents and this mishap with my freezer door has only compounded the problem.

I bought this range in December of last year and already the top of the range is wearing away under one of the burners. When I contacted Frigidaire, they told me nothing could be done about it since it was beyond the 90-day warranty. I was also asked whether I used different sized pots on it! I was also offered touch-up paint for a cost of $22? I cant imagine what my stove top will look like in 5 or even 10 years. Frigidaire should be replacing my stove top as there is no doubt that the finish is defective.

I bought my Frigidaire washer/dryer combo 30 years ago and with everyday use it has had absolutely no repairs. I just finished my 3rd load today and keep waiting for something to break down but it never does. Clothes come out clean and the dryer is fast and efficient. I will only buy Frigidaire in the future unless, of course, I'm in a nursing home.

I bought a refrigerator, microwave, stove and a dishwasher in July 2014 from ABC Warehouse in Dearborn Michigan, and both the refrigerator esp. the icemaker broke within 30 days of the purchase. Of course the warranty fix them but ever since the icemaker broke 3 other times and now the items is out of warranty. Today both the microwave and ice maker doesnt work. Frigidaire gallery products is a piece of junk. Never in my life I have own so many lemons that went sour so soon. Lemons suppose to sour but these products are rotten. Im so mad its costing more money for the warranty versus the cost to fix them because the products keep breaking down after the repairs. Close the company. Sad sad sad.

The oven had not been on for over 16 hours. I was across the room when the door exploded (not fell and broke). Small pieces of glass (most about the size of large ice cream salt) covered the floor. I was standing at the cabinet about 4 feet away and it hit my feet and legs. If I had been at home alone, I would have not been able to move since this glass covered the floor. If there had been a small child there, it could have hit them in the face. I realized it is 10 months out of warranty and your company is not going to accept responsibility for the defect in the glass door. Of course, I would like for this to happen since an exploding glass door is obviously a defect. At least, I would ask that you recall this model before someone is seriously injured. How many complaints have you had about this?

I would like to know how to pursue a complaint. The $625 Frigidaire dishwasher requires a new control/console which with labor is about half what I paid for the thing. The door handle is looser on the microwave every day I notice and soon will fall into the door according to other review. Had to replace motherboard in range while still under warranty. So how can we make their rip off cost them some money for a change?

I purchased a Frigidaire 27.86 cu ft FD REF LGH from Lowes on 10.5.14 and had it delivered to my new home on 1.28.15. Less than a year later the ice maker started dripping water on the wood floor and stopped making ice. I contacted Frigidaire who said that since it was over a year old, it was not under warranty and it would cost over $300 to repair through one of their recommended repair companies. The female customer service rep asked me if I would like to purchase an extended warranty for $500.After several back and forth calls to customer service about the situation I ended up paying $300 for a five-year extended warranty. The repair company came out, said he needed to order the part, and weeks later came out to repair the ice maker which is now doing the same thing again. The repairman said he would probably see me every year because it is a problem with these models having the ice maker in the refrigerator door instead of the freezer door.When I called Frigidaire this morning, the customer no service person was very rude and would not even allow me to speak. She kept talking over me, giving me the same repair company in my area and a warranty number for the service. When I asked her if there was any possible option to replace the refrigerator with another model, she said, No. I responded with, So, am I stuck with this high-end expensive but faulty design until I purchase another brand? She said, Yes, thats it! I do not recommend anyone to purchase any Frigidaire products. They have a serious customer service and customer relations issue, and they do not back their products. I am now still waiting for the Frigidaire authorized warranty repair service to call me back from over two hours ago. Last time I had to take off two days work for this repair. Not acceptable product.

We have this series of kitchen appliance including the dish washer, Range/Oven Combo, microwave and refrigerator. All but the microwave has problems. The dish washer, upper spray arm falls off and needs a new one, it also is awkwardly arranged for loading and clogs periodically. The range oven lower drawer bearings have worn out despite very infrequent use. This causes it to site much lower on 1 side. You have to order a new drawer arm and bearings for this. The range top is glass and is stainable with anything and very difficult to clean. The refrigerators ice machine has barely ever worked. It is very unreliable and the freezer is always crowded although theres not much in there. Id look elsewhere not Frigidaire.

I purchased a refrigerator from Frigidaire less than two months ago and the light bulbs burned out already. Called to get replacements as it is less than a year old (should be under warranty). I was told they are not under warranty because light bulbs are not a function of the unit. Really??? Then I was told the bulbs would cost over $100 to replace them! Do not buy from this company!

Bought a Frigidaire fridge from Lowes. Stopped working after 6 weeks. Talked to Lowes about getting it looked at. They told me I had to go through Frigidaire. Spoke with them, they were extremely rude right off the bat. They also changed the appointment date on me twice without me knowing. At this point I just worked on the fridge myself and got it to work. Called to cancel appointment very politely and yet again the same woman on the phone was one of the rudest people Ive ever spoken with, unprovoked. Avoiding business with this company going further.

I purchased a custom size Frigidaire cook top stove, and paid over 1200.00. After just 4 years of minimal use, the oven heat was measured 110 degrees colder than the usual 350. The repair man had to send it out for repairs and it will cost over 400.00 to fix it. I called and left messages at the customer service department, all to no avail. I dont expect to have it fixed for free since it is 4 years old and not 3, however I thought Frigidaire was a reputable company who would like to stand by their products. The run around I received was unheard of and I maintained civility at all times. I am very disappointed with Frigidaire, will never buy another product or recommend them to anyone.

Got my money plus I have not had a mechanical issue in over six years. No freon problems. Runs great. No motor issues or electrical - just keeps working. I have another that has never had a problem for over ten years. Frigidaire builds a great school unit. You never need to worry about breakdowns or cooling problems. You get years of hassle free performance. Many of the co on the market just don't compare. Looks good. Fits well in my home. Nice color and overall look. Dials and digitals are well placed and lit. Easy to use and run. It is just a good looking addition to my home. When I picked my unit there were many options. I picked Frigidaire right away. I have not had any problems with my Frigidaire unit. It runs well and I have not had a problem with the motor or electrical in over six years. I have not lost or had to charge any Freon in the six plus years.

I redid my kitchen and bought the Frigidaire professional series range, fridge and dishwasher. The 1st stove had to be replaced within a month for electrical problems, 2nd stove the wire was shorted out and the burner did not work. The fridge drawers were put together with tape from the factory and were broken. Sent me new ones, wrong ones. I have owned Frigidaire for over 30 years. They have gone downhill and I would never buy their appliances again. Also, dealing with customer service - you are on hold for 20 minutes. Some people are rude. Some are nice. I was swayed away from Samsung and LG because all the dealers told me you cannot get repair people to fix them. I dont know what I would next time. I was also suppose to get an extended warranty for 1 year parts and labor on the range. Havent seen it come through the mail yet.

Easy to install and even easier to operate. The stove top comes in different sizes that will fit any counter. Highly recommended for any new or remodel home build. Also, these stove tops are fairly priced..

I contacted a repair service recommended by Frigidaire. They checked the appliance and ordered parts. When they came back and removed microwave - found it was burnt out and notified the company immediately on 6/9/14. Told me if I didnt hear from Frigidaire in a couple of days to contact them with ref. number. I contacted Frigidaire after 3 days and was told by a lovely lady the paperwork is not processed yet but she will do it and give them a week. I called back a week later and was told by that representative they were waiting for pictures etc before they can process my claim. No one told the repair company or myself this was needed. Now I have to wait for these to be processed again. Repair company emailing today. Each time I called Frigidaire I had a minimum of 20 minutes wait to talk to a representative. I have gotten Frigidaire products in past and purchased the refrigerator and top oven at the same time as the microwave but I will not be purchasing any Frigidaire products again!!

On Christmas morning I turned our Frigidaire range on to cook our Christmas turkey. Our stove is only 2.5 years old. There was a loud pop and I turned to see flames coming from the back of the stove licking at the wall. My husband quickly pulled the range away from the wall as I shut the stove down. The flames subsided but thick black smoke was still coming from the back panel. Never will I buy a Frigidaire appliance again. We could have lost our home on Christmas morning if we hadnt been in the kitchen. Cooking a turkey for a group of guests on an outdoor grill in 40 degree weather is miserable. Thank you Frigidaire for your junk... Your Frigidaire dishwasher starts by itself so it is unplugged... Your Frigidaire microwave with vent is worthless. We are replacing these new Frigidaire products one at a time for our familys safety.

I will never purchase another Frigidaire product for the following reasons: 1). After two years, the interior light switches failed, causing the lights to remain on after the doors were closed, resulting in the bulbs burning the top of refrigerator compartment. Repairman couldn’t fix them, due to the fact that there are no cool bulbs to replace with. I still have no lights in fridge. 2). The auto ice maker has no overfill shut-off, until you discover that when door is opened, the ice falls underneath the freezer, and the door won’t close until you remove spilled cubes under the freezer; accessing the spilled cubes is a nightmare, for which I now have a special homemade device for this job. 3). Now that fridge is “old” (2012 purchase), water is leaking to bottom of freezer compartment, the freezer jams if it’s not removed. Every 5-6 days, I must empty the bottom drawer of freezer, get down on hands and knees, chip away 1/2 inch of ice from freezer floor, then re-pack bottom drawer!4). Upon calling Frigidaire about the last issue, representative advised me to “purchase a new one, it’s old”, which I definitely will, however, not from this company or any of its affiliates!

Cooks evenly, very reliable, cost about $100 so well worth the price. This is a over the range fan/microwave. The filters are really easy to take off and clean. This model has a "stainless" look plastic, which is also easy to keep clean. Never had a problem with the turntable.

I purchased an over the stove microwave 2.5 years ago for under $350. It has worked well but the glass turntable was broken on our granite counter top. The cost for a replacement it $140! I have found that Frigidaire not only offers very poor quality products but poorly designed ones also. I will never again purchase anything from Frigidaire or Electrolux.

I moved into my home in April of 2014. It was supplied with all new Frigidaire appliances (oven, dishwasher, microwave and refrigerator). After 6 months the front of the drawer of the oven began to pull away from the drawer. I called in November for a repair person to replace the front of the drawer. Let me say here that I did not speak to someone at Frigidaire. They get your zip code and then supply telephone numbers of people who do repairs for them. I waited from November 11th until December 31st for the part to arrive. It took the repair person less than 15 minutes to take the front off the draw and replace it with a new one. They did not replace the handle. A couple weeks later I receive a bill for the repair and I explain that the oven is less than a year old and this is covered by warranty. I then call Frigidaire and Im told that they would not cover the repair because it was cosmetic. I tried to explain that it was a manufacturing defect because I surely did not do anything that should make the front of the drawer to come off. They were rude and I asked to speak to a supervisor. I was placed on hold for nearly 30 minutes and was told she could not find a supervisor and I should take up the bill with the repair company. I then sent an email to the customer service department and have not heard back.I have tried to get to someone in the company but all their numbers just take you back to a customer service department with no power to resolve issues. I read my warranty and it does not cover knobs and handles but this was not a knob or a handle or misuse of the product in anyway. I wish I could afford to get rid of all of these appliances because I can tell as time goes on they will not stand by their warranties (service agreements) and the products are junk.

I purchased a Frigidaire Wall Oven model# FEB24S5AB Dec.6, 2010. It broke down 4 times within three years. All 4 times the same issue - the probe and the clock and the oven does not work. I have had Wall Ovens in the past that lasted over 20 years each. Frigidaire has a very inferior product and all they want is to sell extended service guarantees. They do not stand behind their products. The Oven is just Junk. I will never purchase another Frigidaire product and will tell everyone else I know not to buy anything Frigidaire. I believe I deserve compensation for my trouble.

I bought a set of products including dishwasher, fridge and stove from Frigidaire. Purchase about 2 years ago. Fridge is bottom freezer, the bottom piece plastic is broke off, the ice machine works about 50/50. The dishwasher has rusted out, the stove is holding up well as well as the mic. I would not recommend the products. I will stick to Samsung or GE.

This morning I tried to preheat my Frigidaire glass cooktop-oven and it caught on fire. There was a flame that I could see down through the glass cooktop and smoke pouring out of the back. I turned it off and my son reached back, unplugged it, then my husband and son picked it up and carried it outside. They unscrewed the back panel. The stove is definitely ruined! Thursday, November 22, 2018.

I had to replace my Frigidaire over the stove microwave oven 3 times in 5 years...a tolal of over $1,500.00!!! I will no longer purchase Frigidaire products and will not recommend them to my friends and family. Only myself and my husband live in our home and they were treated with care but no compensation was even considered. My last microwave oven, a Panasonic convection oven lasted over ten years and was still working when we moved.

About 18 months ago, we purchased a Frigidaire Professional Double Convection Oven, a matching Microwave/Hoodfan and a matching Warming Drawer from Sears. Total cost was about $6000 as I recall. All four of the (no name) bulbs in the ovens failed within three months of very limited use, suggesting to me that Frigidaire/Electrolux were using cheap and nasty bulbs of unspecified make which were not fit for the intended purpose. I replaced them all with bulbs from Noma and not one of the four Noma ones has failed since.About 10 months ago, we carried out the recommended self-clean cycle, following which the top oven would not come up to temperature. Sears service was called, took up my time removing the oven from its cabinet and replaced the thermal trip/breaker which is located in an absurdly inaccessible place at the back and behind the oven for a (resettable!) trip. Sears wisely decided to fit a new trip rather than just resetting the original one.Then, about three weeks ago, we noticed that the enamel is failing on the bottom of the top oven casing, clearly the result of faulty manufacturing. It has fallen off in several places. I contacted Sears and they claimed that this was cosmetic and not covered by the extended warranty which I had purchased. At my insistence, their service man came out and inspected it and clearly told me that me his view is that this was not cosmetic but is a manufacturing fault. I was party to his end of the telecon he then had with his supervisor, and it was clear that his supervisor was telling him (from 2000 miles away, never having seen the problem at first hand) that as far as Sears was concerned, it was cosmetic and not covered by warranty. Sears made no reference to Frigidaire on the issue.It was clear that the dishonest Sears supervisor was telling his service technician that he was to tell me that the issue was cosmetic, and appeared to be instructing him that that was what he was to write in his report. I spoke to Sears customer Service (a misnomer if ever there was one) and they told me that the service guy had stated in his report that is was a cosmetic issue, not covered. They then told me that they had ordered a replacement casing (in effect recognizing that it needed replacing) and that I would be charged for it. Well, at some point, theyll be asking me for my credit card Number and no way will I ever be giving them that! We carried out another self-cleaning cycle a couple of weeks ago and the top oven once again will not reach the set temperature. Looks like the issue is not the trip at all, but a more fundamental problem. So, but for the fact that we have the second oven, wed have been ovenless again for some weeks. This week, I phoned Sears and told them that after all these issues over 18 months of very limited and very careful usage, I wanted a replacement oven, as I was unprepared to tolerate such an unreliable and poorly-manufactured product and could not devote yet more of my valuable time to dealing with yet more service calls. They have declined to agree to that.Today, I contacted Frigidaire/Electrolux in Misssauga and spoke to some creature whose English was barely understandable and who basically told me that the whole matter was one for Sears, not Electrolux. I found him obstructive, unhelpful and unworthy of a customer service position. There was no recognition that any of these issues were in any way the responsibility of Frigidaire/Electrolux as the manufacturer of the appliance! So, both Sears and Electrolux will now find that they are having to deal with a Scotsman who doesnt tolerate fools gladly, doesnt tolerate so-called customer service as appalling and unreasonable as this and doesnt tolerate being *** to.I am truly appalled at the obstructive, dishonest and unreasonable attitudes of both Sears and Electrolux and currently await a visit from a senior Sears technician, which is being arranged at my insistence. Neither Sears nor Electrolux give a *** for the fact that a customer has spent several thousand dollars on a major name product branded professional (suggesting superior quality and reliability) which is of unmerchantable and unsatisfactory quality. I wouldnt touch another Frigidaire/Electrolux appliance with a bargepole but this issue is far from over. Watch this space!

I have what I consider a fairly new machine - bought in 2010. It has operated well with minimal use since my children have been grown since its purchase and since we own two homes (both with laundry) and use this less than half time. The last load I washed was fine. As I put a new load in, the error light showed E90 and it beeped. I could not get either to stop, so pulled out all the manuals that came with the washer and dryer that I got from Sears. Spent quite a while reading through all 3 to no avail. So looked online. Still there was nothing to let me know what the problem was. By this time I was feeling very frustrated. So I found an 800 number to call. I was shifted to 4 different people, repeating info several times. By the time I got to a tech, I was very frustrated. Then she could not find the particular Error code - Even with the info on her computer and available from me as to the specific machine! That seems strange. However the tech seemed to be sure that the problem is the computer board. Not sure thats the correct term. My last washing machine lasted over 20 years with no need for repairs. So I am extremely disgusted to find that the board will cost over $200.00 and the service fee will likely be at least $130.00. The tech tried to sell me an extended warranty for $215.00 (to save me money). This washer is only 4 years old! I feel hoodwinked. My washer in my other home is over 20 years old and is fine. Why would I ever buy another Sears product? Which is a shame, because I have gone to Sears for large appliances since 1971.

We bought a Frigidaire Gallery French door refrigerator for our new house in 2012. A few months ago the ice maker stopped working so we pulled it out from the wall and there was a huge ball of ice on the back which had frozen the water lines to the ice maker. Good thing we found it as it had corroded a huge spot on the back and was starting to drip on the floor. I got a repairman out right away who said it was a well-known defect with this model. Frigidaire told me they would fix it if I had a factory authorized repairman out. So I called for another repairman to come out (factory authorized) and he confirmed the defect and called Frigidaire to send out the fix kit. In the time it took (a few weeks) to get the other repairman out, Frigidaire stopped fixing these.So I incurred another service charge for the second repairman for no reason. Frigidaires fix was to offer me a 10% discount on another one of their refrigerators. Why would I ever want another one of their products in my kitchen? This defect had been known for years - the least they could have done is notify customers so we could minimize damage and get our appliances repaired. Now there is no longer a way to repair this and we have to buy a new one. Defective product, very poor service.

I have a 9-year-old stove that has broken at least 6 times; the electronic panel broke for the third time last week. My repairman recommended asking the company to supply a new panel for free, so I called Frigidaire and they absolutely refuse. So this is the first in a series of negative online reviews they will have to endure from me. Never buy a Frigidaire appliance; they are terrible and so is their customer service!!!

In May 2013 I purchased a Frigidaire Gallery side by side refrigerator, model FGHC2331PF7. I recently noticed rust on the back of the unit by the ice maker. When I researched this problem I found out Frigidaire has been aware of this problem as the unit does not have sufficient insulation. I contacted customer service. After a week of emails and providing all information requested the rep led me to believe Frigidaire would be taking care of this problem and I needed to provide my available dates so a tech could diagnose and repair the appliance. Now I am being told they will not be taking care of this problem and I am on my own. BEWARE and research any Frigidaire product you purchase because even when they are aware of a problem they will not take care of it.

Bought this in July 2017. Tho is is the style that has the freezer in the bottom. The first thing that broke was the visual temp lights. They just quit working one day. Next, the freezer handle is falling off. Next, it states the water filter last so many gallons or replace every 6 months. We are retired, no children, no one but us two. We must spend $72.00 every 4 months. This is pure junk. I wish I had my old Kitchen Aide back.

Dont buy Frigidaire, Electrolux, and sadly GE appliances (all one company now owned in Sweden). My Frigidaire side by side broke after less than 5 years and the only thing they will offer me after calling twice and speaking with a manager (first supervisors name was ** the second was **) both times is 50% off (not including shipping) a part needed when ordered through them after paying for a diagnostic visit of $78. After doing my research consumers should expect a fridge to last 10-15 years. This company only want to guarantee you that their $1,000-$3,000 product will last a year! After that they believe you should pay more to protect yourself from their poor quality and unreliable product as they will not stand behind and guarantee the quality.I think this is completely unacceptable and disgraceful. And the company could care less. I asked them to allow me a credit of $78 from what I would be paying the repair man quote, towards the part as I felt that would be more fair and they refused. So after paying over $1,000 for their product that failed in less than half its life expectancy they were unwilling to give me a credit of $78 with no remorse. Also while calling for service from local repair people I asked them from their experience who are the best and worst out there for refrigerators and they said best: Maytag and Whirlpool. Worst- Frigidaire/Electrolux /GE. Remember when you shop online and look at reviews- companies pay people to write great reviews but not to write bad ones. So take special note of the poor reviews. Consumer affairs has them as a 1 star company.

Door handle broke on refrigerator. Freezer ok. Company replaced with 2 handles. New handle broke again. I replaced with 2nd new handle and called company as I have extended warranty. Was told warranty does not cover cosmetic damage. Took handle off freezer door and put on fridge door, which also broke. My wife and I are in our 70s & we couldnt abuse our appliances if we tried. Im sure you have had an epidemic on broken door handles on this model. I might add I was treated rather abruptly and dismissively when I called. I chose not to renew my extended warranty for obvious reasons as I plan to move off in another direction.

Stove is now about 8 years old and is working as perfect as the day I bought it. Flat top and an excellent appliance. Convection oven which is a huge plus. Easy to clean and maintain, would highly recommend to anyone.

I bought my washer and dryer 2 years ago. I have always been a fan of Frigidaire. As matter of fact I have a stove and fridge that are Frigidaire are working fine. However our dryer heating element burned and not working no more. Called Frigidaire. They could not help us. Asks us to call a technician. Now the service to repair will be costing us close to 400$. Its a total joke.Now we bought these 2 years ago close to 2500$ and now I have to put 400$ for repair. I have a newborn of 3 weeks and we have lots of laundry to do and stuck debating about what to do. Its sad but Frigidaire lost a loyal client. I was a big believer but no longer. Never ever that I am purchasing Frigidaire anymore and my friends and family will hear from this. Poor customer service and products.

Frigidaire Gallery Series purchased in October 2013 are bad. Purchased Dishwasher, Microwave and slide in Oven cost approximately $4300. Today, March 28th, not three months since installed, My Microwave has been pulled off the wall as it has per the service Person a bad magnetron and there are probably more issues. My dishwasher has a bad sprayer arm which doesnt drain before cycle complete causing all the lower clean dry dishes to be soaked all over again. This issue had two service calls and an order for a replacement sprayer arm but still the same issue. As per the service folks, the engineering team has been advised they are looking to correct the issue. The oven grates have rubber tips that melt and now there is constant vibration. A kit is available but it doesnt address the issue. I am now out a microwave. Have to be real careful whenever I am emptying the dishwasher and the stove grates vibrate whenever I turn on the oven. Looking for productive comments. No trash talk. I can do that myself. Yes, I have contacted the Frigidaire website with my warranty issues.

I purchase Frigidaire Gallery appliances in 2013 and did not purchase the extended warranty. I assume the appliances will go bad, my new stove of 4 years died, my refrigerator of 4 years got a ticking noise coming from it, dont know how long my dishwasher will last, dont use it every day like my other appliances. I would advised DO NOT BUY THESE PRODUCTS, THEY ARE NOT GOOD. Frigidaire knows this, that is why they will push customers to purchase a warranty. PLEASE DO NOT PURCHASE PRODUCTS FROM FRIGIDAIRE. Also I called customer service, and was told I should have purchase that warranty, so this tells me that is making substandard products, and not only do they make money on the product, they are making it on the warranties as well. Shame on you Frigidaire.

We purchased our Frigidaire glass-top stove in July of 2011 (Model #LGEF3045KFE). Within six months, it started showing symptoms. Whenever we used two burners and the oven at the same time, the entire unit would shut down. After cooling down (and flipping the breaker switches for the stove circuit), the stove would reset and wed be able to use it again (as long as we only used one burner and the oven).This happened a few times the first year; it happened a few more times the second year. I kept thinking I didnt have a large enough circuit breaker for the stove, until it happened again for the last time. The stove would not reset. NONE of the burners, nor the oven, worked. Thats when I went online and found out that there were a lot of people complaining about the same problem. When I contacted Frigidaire, they said it was MY problem since the one-year warranty period had expired, even though my stove had started showing problems DURING the warranty period.Frigidaire has refused to stand by its product (which is TERRIBLE, by the way). As a result, I will NEVER buy anything made by Frigidaire ever again. I am telling all of my friends to stay away from their products because of their shoddy workmanship, lousy customer service, and useless warranty. Appliances should last for 10-20 years before breaking down. Ive been a homeowner for 30 years. I have NEVER had to fix ANY of my appliances - until I bought a Frigidaire. Never again.

After about 4 months, one of the plastic shelf supports broke in half. That was replaced, free of charge. Then, when the fridge was a few weeks shy of a year old and STILL UNDER WARRANTY, one of the bins on the door broke. The plastic snapped. Frigidaire wont replace under warranty because it is considered cosmetic. I think that having a bin on the door is functional, not cosmetic. I had to purchase a new bin, wouldnt even give me free shipping. So far, they have sent me two replacements, both arrived broken. Plastic part, shipped in a cardboard box without any bubble wrap or padding at all. No wonder the parts are broken in shipping. Not sure where to go from here. Already sick of this fridge and the horrible service. Oh, and the ice maker is so loud!!! But at least it works. So far.

Had a home built and the builder provided the kitchen appliances without any extended warranties. Neither the builder nor Frigidaire will do anything about it as they are over a year old. The handle of the over-the-stove microwave broke first. Next was the ice maker in the side-by-side refrigerator. That was then followed by the cooling unit breaking (resulting in a large loss of food). Most recently, the heating element within the dishwasher actually melted a hole through the bottom of the dishwasher. When Frigidaire was called about each one of these things the answer was the same: There is nothing we can do. I strongly recommend no one buys anything from this company as their products are garbage and their customer service is non-existent.

Frigidaire Gallery (side by side with freezer on the bottom) was purchased four years ago, we have had the repairman to my house for repairs on an average of twice a year. Now, the drain is stopped up, the repairman advised this problem is common on this type of freezer (on the bottom). We have asked to returned this hunk of junk. They will not accept it either. RECOMMENDATION -- purchase a BASIC refrigerator freezer. Extended Service Program a MUST.

Bought 15 new appliances, 3 of them need to be fixed. I have been waiting 2 months for some to service them and I still have not got the right parts and they keep on rescheduling my appointment. I have called many times. Still waiting!!! I probably wont even have an oven to cook in for Thanksgiving in my new home. What a joke with all the money I spent.

Very quiet. Does excellent job of cleaning dishes without rinsing them first. Cleaning cycle is shorter than most other brands. Has 6 different wash cycles and 4 different drying cycles. The silverware tray is easy to fill and keeps them separated. Very reliable. It's approximately 10 years old and never had service on it.

800/5000. With a kitchen set at Brandsmart brand Frigidaire, 5 months later the refrigerator started to have problems, a noise that came from inside the refrigerator, call Frigidaire and they sent a technician 8 days later. This technician changed the ice maker first and said that was that, the second day followed the problem, the technician has already changed, the refrigerator has changed and the problem is the same, now I call them and says that when the technician comes the refrigerator does not have a problem, they are a scammer and thieves company, the customer service is pessimistic, always buy in Sears and the truth never I have problems, just because I went through this store and saw the prices, but it is not worth paying more and they treat you as if you were a garbage, Frigidaire is a company **.

Bought a refrigerator from Frigidaire, only had the product since June 5, 2019. Here it is July 26, 2019 and I find rust on the front doors of the product. I called and get told that “rust isn’t covered under warranty”, are you freaking kidding me!!!! Well, looks like I’ll never buy Frigidaire products again. By the way, since when does stainless steel rust in the first place???? Sounds like some shady BS going on..

Purchased four Frigidaire appliances on 2/25/2010. Dishwasher model # FPHD2481KFI, after many major repairs (motor and pump replacements, etc.), finally replaced with another brand in July, 2014. Total life span? 3 years and 5 months. Range model # LGEF3045KFA failed in November 2012. Total life? Two years and nine months. Microwave model #FPBM189KFA stopped heating on 10/1/2014. Lasted almost 4 years. Keeping our fingers crossed for the refrigerator.

I purchased the stove on 4/19/2010 from Lowes. When baking a pizza, the inside glass door shattered into pieces. Frigidaire is only willing to pay for the part - not labor. I paid $1,700 for defective merchandise. I will never purchase another Frigidaire appliance. What a rip off. Shame on them for not standing behind the product.

We purchased a new fridge in Nov 2017, did not use until March 2018, due to repairs being done on house due to hurricane Harvey, moved in late March of 2018. Within 3 months icemaker quit producing ice, this was a black stainless side by side. Repair came, fixed. Now black stainless is coming off handles, called repair and they wont fix due to being cosmetic and warranty doesnt cover, want 98.00 for handle. It is just my husband and me, no kids. Dont Buy!

New stove and the smell that comes off of it goes in to the food that I am trying to cook in the oven... Have ran it through a clean but it still smells and smokes. NEVER buy a Frigidaire stove. If I cant get rid of the smell in one more cleaning I will need to scrap the stove and get a different brand. They dont care as when I called they just said, Yes, it will smell for a while because of the oil etc. in the stove. Not good... Your eyes burn when it runs a clean and there isnt anything in the oven. I am just running another clean to burn off the crap... But it doesnt seem to be working. UNHEALTHY.

We purchased this oven 4 years ago and one day while warming up lunch we heard a big boom, and the glass on the outer door had shattered. When I called customer support they were not able to do anything as the oven was over a year old. Even though this is a manufacturer defect they would take no responsibility, luckily nobody was seriously hurt.

I purchased the Frigidaire Gallery Series: Side by Side Refrigerator, Dishwasher, Gas/Convection Stove and Microwave. Each have problems that continue to this day: *Refridgerator - Control panel LEDs faded so it was unreadable, tech replaced the panel but the fridge had a Quick Ice feature when new but the tech replaced it without the quick ice feature.*Dishwasher- failed to operate at all. Tech replaced the control strip with washer selections but later found that this was not the problem. It needed the controller inside the door panel which he didnt have and had to order one. Waited two weeks for it to be replaced. Takes multiple attempts to get the washer turned on for cleaning. # Stove initial delivery came damaged. Replaced but after awhile gas smells emanate while using the oven, seems to be a chronic issue with this appliance. *Microwave - sounds tinny and cooks unevenlyI signed up with Frigidaire website and noted all of the above. Attempted to see if there was a response to my entry and found none. There was never any contact from them. Prior to that I posted my dissatisfaction on Facebook and received a message from a person that might have been a customer rep. When I attempted to contact this person I could not find the message again on Facebook. The issues all the appliances remain the same today. The oven is rarely used due to the gas smells/leaks. I understand that it might be an issue with a baffle??? I am totally dissatisfied with these appliances and even more so with Frigidaire/Electrolux lack of ownership of the brand and non-responsiveness from them as a company.

I purchased a Frigidaire microwave on November 2018, October of 2019. The microwave rack caught on fire. I filed a claim with Frigidaire. They sent a technician to my home who never opened the panel. He sprayed it with spray paint changed the hook. The microwave now knocks the power out in my kitchen. I spoke to a corporate supervisor who sent another technician out who was very rude, stated he was not working behind another technician, he should have done the job right the first time and he left my home. I called the supervisor back, she sent another technician out. He opened the microwave, took pictures, referred back to his phone and it still doesn’t work. He stated it may have to be taken back to the shop. He left without the microwave. I called his office back and was told he ordered more parts which was not what he stated to me. I called the supervisor back and she stated that she would need to send another technician out. I explained how angry I am at this point. I feel that no one not even the corporate supervisor cared about me or my families safety are danger. And I will never purchase another Frigidaire product and I will be sharing my experience with everyone who I know and more. Anytime the corporate Supervisor told me to take the microwave back to Home Depot and they would have to take it back once they hear my frustration is said, not only did she lie she knew she was brushing me off. Still unresolved. Truly dissatisfied former customer.

I purchased my product from Best Buy in 2007. I was pleased with the product for the first few months. Over a period of time, I always smelled something burning when I opened the cooler side door, like plastic; but, I was never able to locate where this was coming from. On January 31, 2012, I opened the door for about 15 minutes to clean out the product and kept smelling burning plastic. I looked up and was in awe at what I found. The (original) light bulb, that rest on the ceiling of the refrigerator (fridge), had burned right into the lining of the ceiling.At that time, I realized this is a faulty product; this product should not be in any home. I have a repair man come out and view the fridge, and he stated this shouldnt be in my home because, this could potentially cause a fire and burn my house down, leaving my family homeless!I went to http://www.frigidaire.com/contactus and filed a complaint through email; the response that I received was a standard response any company would use to not accept responsibility and place the blame on the customer, who bought the product. The response was as follows: Thank you for contacting Frigidaire.We sincerely regret you have experienced difficulties with your refrigerator. Frigidaire provides very comprehensive warranties with each product to guard against any parts that may be defective at the time of manufacture. However, we are sure you can appreciate that a point is eventually reached when the manufacturers responsibility for repairs under the initial warranty must end.Our experience has shown that an original defect in material or workmanship will develop very early in the life of the appliance. After a reasonable period of service, many factors beyond the control of the manufacturer may affect any product. The problem experienced is almost always due to the door being left open for inordinate periods of time or from replacing the bulb with a wattage too high for an appliance application. There is a liner repair kit available that an authorized Frigidaire service provider can install that will repair the damage. Please choose from among the following authorized Frigidaire service providers that serve your area: Major Brands Appliance Service, LLC / Newton, IA / 50208-3226 / (641)831-3840 Appliance Service Center / Des Moines, IA / 50315-5072 / (515)256-3090American TV Appliance Service / Madison, WI / 53713-2346 / (800)854-6659We offer extended service agreements for all customers who register their appliances with us to guard against any unusual problems that may occur outside of warranty beyond usual wear and tear. If you would like to purchase an extended warranty, you may do so after your appliance has been repaired by contacting our Extended Service Agreement Department at 1 (866) 386-5286. Thank you again for contacting Frigidaire, BoThis, is not acceptable. I requested that they repair the default or refund the amount less depreciation, so I am able to purchase a produce that would not place my family in danger. Now, I am filing this claim along with several other regulatory agencies.

Frigidaire Gallery stove has had problems from the beginning. I bought the warranty and had to use it on several of my Frigidaire appliances including the stove for gas leak during the first two years. Now stove is leaking gas again. Called Frigidaire and they told me my model stove was involved in a recall due to gas leaks and the potential risks that causes but my serial number is not within the correct range so even though I am having the same issue as the recalled stoves they will not do anything to assist in fixing the stove.The company was uncaring regarding the potential risks due to their faulty gas range and said I was on my own to fix it. I would never again buy from this company as I have also had issues with my Frigidaire washer, dryer, and dishwasher. If a company will not correct issues with their faulty products they should not be supported. Please look around and purchase something else or end up with a faulty product that the company wont fix like me.

I have owned several stainless steel refrigerators. Whirlpool and GE never had any issues with the stainless steel. The last one I owned I had 10 years and it was placed in the same location in my house with no problems and no rust at all. The Frigidaire I owned less then 2 years and the entire front of both doors are covered in rust. No fault of my own. This they consider to be cosmetic. Absolutely ridiculous. Its cheap quality stainless or a defect. Either way I would not recommend anything stainless steel from frigidaire. They will not back up their products.

We bought Frigidaire microwave thru Jeff Lynch Appliance, Greenville SC. It came with steel rack and glass round turn plate. On first day we put small bowl on the table with rice and biscuit the rack to warm up. It started sparking and burn edges of rack along with burn marks on the plastic tabs holding rack. Called Jeff Lynch. Platinum service tech came. He called Frigidaire tech dept and was told the Frigidaire can not warranty mis-application, we are not suppose to use rack. Jeff Lynch took same attitude. The tech said he can touch up burn marks. We had Maytag Microwave for over fifteen years and it had rack and turn rack. Used it exactly same way. Never arch. Few weeks ago it quit on us and we replace with Frigidaire. What a mistake we made. You are wasting your money with Frigidaire product and dealing with Jeff Lynch.

Purchased a home in 2011. New appliances were in the home with the packaging still on - so they were never used. Turned on the oven on Monday to preheat. Came back to check on it. Fire started in oven due to broken heating coil. Have contacted Customer Service and have been informed that there is nothing that they can do for me since I do not have the receipts. It is not like they were left for me. Would think that they would be helpful since this could have burned down my home. Have been asking to speak to a Manager in charge but keep getting the run around. Will be emailing and calling every day until this is cleared up on their expense or I am going to the media and the Better Business Bureau. It is bad to see that there are others that have experienced issues that they do not stand behind their product or take any blame.

Only after a month of ownership, we used the self clean and it fried the clock/computer part of the range so we’re waiting on parts now but might just replace the whole range if this doesn’t get handled well.

Be warned, this is the worst appliance in the world. We spent $2500 for the Frigidaire gallery 4 piece set, the stove top burner sticks, the dishwasher makes a loud noise and my refrigerator/freezer has been off and broken since Thanksgiving 2011. Its now Easter 2012, a ** joke. They have the worst customer service and they even think the repairman is any better. He fixed it and it broke again 2 weeks later. Piece of **, do not buy this product. Absolute crap.

I bought 4 Frigidaire appliances 3 years ago and have already had 4 service calls - 2 to fix a recurring problem with the refrigerator. The customer support is unhelpful and unsympathetic to their expensive yet cheaply made appliances. I would recommend that someone thinking about buying Frigidaire appliances reconsider and go with a different brand. I have been extremely disappointed.

Bought a fridge three years ago, and the ice maker has NEVER worked...spent $1,500 on an ice box, and the damn thing doesnt make ice...never has made so much as a cup full! Worst company I have ever tried to deal with. I have now spent about $1,000 on the fool thing, and it still will not make a cube! Save yourselves, do not get a Frigidaire... Worst ever appliance and WORST EVER customer service. Really, just do not buy it!

First of all. How the hell does this company have so many stars when every review on here is horrible?? I bought a Frigidaire dishwasher from Lowe’s and I’m going on over 3 months waiting on a part to fix my BRAND NEW dishwasher. Service technician said I need three or four parts for my brand new dishwasher. I have now had a dishwasher Since September 23rd and have never been able to use it. I have spent hours on the phone with these horrible customer service people who do absolutely nothing help and get and attitude when I explain how ridiculous it is to be waiting over three months for a part for my new dishwasher. Also I called Lowe’s who said I simply need to get a Return Authorization Number from them am they will take the dishwasher back. Frigidaire want me to give them time to see if they can find the part before they will give me the number. Is 3 month not giving them time? I was told today the part is on backorder and they have absolutely no clue when the part will be available. What kind of customer service is that? No ETA. Just sit around for a few months and somebody might make the part I need one day.

My wife and I purchased new appliances for a kitchen redo. We bought a top-of-the-line stainless Frigidaire dishwasher. 18 months after installation, a control board burned out, a $280 repair charge. I contacted Frigidaire Customer Service and received what looked like a form letter telling me Frigidaire offers very comprehensive warranties with each product to guard against parts that may be defective at the time of manufacture. Needless to say, since it was older than 12 months, there was nothing they were willing to do for me. I understand that things sometimes happen, but what matters to me is what customer service is willing to do to make a situation like this right. My advice to potential buyers would be to stay clear of any Frigidaire products.

I have a brand new Frigidaire refrigerator that isnt working properly and is still under warranty. It has been repaired THREE times with different parts. I havent been able to adequately store food for over a month. Their customer service is HORRENDOUS!!! I cant seem to get anywhere and now they have scheduled yet another visit from a technician. I have waited at home 5 times now. As soon as they fix this, I am getting rid of the refrigerator and buying another (NOT FRIGIDAIRE). Horrible product.

What a piece of JUNK. I would never buy another Frigidaire product. Never worked. 20.4 CU unit wont cool, ice melts, freezer food defrosts. 12 service calls and still does not work and Frigidaire wont replace. They have some lady reading from the same script every time I call. They will only replace when the repair man tells them the unit is not repairable. BrandsMart said I was outside their service area. Now my problem. People who buy anything from these scammers deserve what they get. I would have gotten more satisfaction throwing $1200 dollars into a crowd of strangers.

I am waiting on my 2nd service call. The dishwasher is 3 months old. It doesnt get the dishes clean. The 1st tech told me to run the sink faucet until the water was hot and only use a certain detergent. In all of the homes I have rented or owned I have never had to baby a dishwasher. I wish I had read the reviews. We are a family of 2 and almost always grill. This dishwasher cannot handle barely dirty dishes. I made a purchasing error.

This stove isnt practical at all for everyday cooking. It needs constant cleaning or it looks like hell. The rubber feet under the grates melted away after year and go look up much it costs to replace them. After a year the black paint in the back started coming off despite my best efforts to be careful. The back should be porcelain so it can be scrubbed. Paint just sucks. The burners dont even come close to heating evenly. Its really bad! If youre lucky and have a really old stove, keep it. None of the modern stoves seem fit for heavy use. Parts wear out quickly and cost a fortune. I have called Frigidaire and they wont give me new rubber feet but tried to sell them to me for the same high price. I hope they go out of business.

We have had our Frigidaire Affinity for EIGHT years with no problems whatsoever--till yesterday. The washer stalled on the spin cycle. Problem was wads of some kind of matted, tarry stuff on the drain filter. Stuff that comes off dirty clothes? Don't think I cleaned the washer every time it asked "Clean washer"? And think maybe that was the problem. OR, how to get out the gunk that accumulates on the filter? Where is my manual? Can't find. Otherwise, I have been DELIGHTED with my wonderful, stalwart Frigidaire Affinity. And even this problem is probably just use-related. And, it might be my own darned fault, just as Jimmy Buffett said.

I have a front load dryer affinity type it rips and burns all my clothing, I have lost hundreds of dollars worth of clothing.

I had recently purchased a stove, dishwasher, washer and dryer. Have had problems with all of them. Stove - just before Christmas stove cracked out. Called Spencers home and appliances. They fixed it. Microwave started sparking. Spencers fixed it. Dishwasher - 2 days after install control panel went out. Spencers came out and fixed it. Dryer hinge wont stay closed. Spencers came out and fixed it. ALL FRIGIDAIRE products!!!!! Now here is the sad part. Dishwasher control panel went out again just about 12 months after it was replaced. WOW!! DRYER door broke again. Im starting to see a pattern!!! Ive had to have this stuff fixed. Called customer service. This was a joke. Finally I was baked into a corner where I had to buy their warranty. 250 dollars but didnt go into effect until a month out. Then they put the warranty on the wrong appliances but they didnt care. Then they didnt bother telling me they were going to fix it without me purchasing the warranty. So at the end of the road I got no help from Elizabeth their supervisor. This company plays the odds of who will actually keep coming after them. Dont buy their products. I own a construction company. I am hiring 25 people to stand out in front of a lot of their stores with sign in protest. I will go buy new products.. Yes this will all cost me a lot of money but its going to cost them more. What this company is doing is not right or ethical They will hide behind their warranties to get over on people instead of doing the right thing. Next is BBB.

I purchased a side by side refrig last year. Purchase date was 9/9/13. I reported the refrig was freezing everything on both sides on 9/8/14. One day before the warranty expired. They informed me since it was reported before the expiration date that all was covered. They scheduled a repairman to come 9/15/14. Today I called to check why the repairman did not come. I was told that they would not pay since the warranty has expired, but would sell me a extended warranty for 95.00 dollars that would pay for parts only. The refrig broke while it was covered, it was reported before it expired, how can they not honor the warranty? Now they say they have no record of it being registered. The first lady I spoke to one Sept 8th found it, why cant they find it now? Frigidaire warranties are worthless. I will not have another product of theirs in my home!

First issue at 3 mths- screws were not tightened from the factory inside the dryer properly which came loose and fell inside the unit causing the heating element to seize. (Took 3 weeks to repair this issue). Second issue- 3 mths later- Belt for the dryer broke, washer not spinning or draining. Belt was replaced, but technician replaced a motor control sensor on washer which did not fix the problem. Frigidaire will not yet replace our unit and is ordering 5 MORE PARTS to fix the washer!!I have asked multiple times if we can have a replacement unit since the machine is intrinsically faulty! And I am told that there will be no placement of our unit until the TECH dept deems it unrepairable, which the technician that worked on the unit is saying that he feels its unrepairable. This has taken 6 weeks now and Im still without a washer! Not to mention the trips to the laundromat, the time off of work I have taken to be home for the repairman. This has been an absolute nightmare. I cannot believe that a company would not stand behind their product and treat a customer this way. I will NEVER buy Frigidaire products again!

I bought the gallery series Refrigerator, Range, Dishwasher, Microwave on 11/18/2014. On 7/1/2015 the refrigerator (model# FGHS2655PF) quit working completely. I could not get anyone at customer until the next day and my service appointment was not until 7/6/2015 because they only have one service provider for the whole Cincinnati area. I had to leave work early to meet the repairman, only to have him say he needs to order parts and come back on 7/9/2015. Had to take off work again to meet repairman and to have him tell me he needs more parts and needs to come out again on 7/11/2015 to then tell me he cant fix it after 3 1/2 hours. The whole time that I talked to Frigidaire they did not care that I lost everything in my refrigerator (approx $200) or that I didnt have a refrigerator at all for the last 10 days. They still have to review whether they are even going to replace it. $1000 refrigerator lasted 7 1/2 months? What has happened to FRIGIDAIRE? They used to be the brand I sought out to buy.

We purchased a new double oven in fall of 2010. Within the first 6 months we noticed that the upper oven starting burning everything - even after just a few minutes. We called for service and it was found that the upper oven had warped and as a result, the entire stove was replaced as no expense to us. In September of 2013 we noticed that the racks in the lower oven were not longer safe. They had to be balanced and fell if any weight was put on them. I called for service and the tech came out to tell us that the lower oven cavity would have to be replaced. This is less than a 2 year old stove - and my 2nd problem with the ovens expanding. I contacted Fridgidaires customer service who at first were not helpful at all because it was beyond the 1 year warranty. I tried to express my concern about the safety and asked about liability if the rack fell and someone was burned...they then indicated that the oven could be repaired but it was very labor intense and as a gesture, they would pay for the parts if we paid for labor. Getting quotes of several hundreds of dollars, we decided to replace the stove with a different brand at our expense. I had contacted Fridgidaire to see if they would like the stove back to research how it can fail twice in less than 3 years but they told me to dispose of it. So after spending $1600 for a new Gallery series Double oven - I am left with trash at the curb after less than 2 years (on the replacement oven). I am disgusted and mad that Fridgidaire was so complacent about the failure of their product - not once but TWICE. And my reward was --- it is out of warranty. My prior stove was 12 years old and was never serviced and this piece of crap was serviced multiple times and replaced due to defects. And I am left with the bill... great company - avoid this company at all costs...It will leave you without nothing.

Purchased Frigidaire all BLACK refrigerator, stove, dishwasher, microwave. Touching the appliances causes scratches with just finger touches or trying to remove any minimum food smears leaves marks that cannot be removed. Tried using soap and water then rinsing and lightly drying with ONLY clean microfiber. This was the suggestion by Frigidaires rep. Why does a company make something used daily that will not withstand any kind of expected use, i.e. opening the doors, pressing the temperature pads, wiping off food, etc? Do not buy black. You will waste your money, be unhappy, with no solution... like us.

My wife worked and saved for a LONG time because she wanted to upgrade the kitchen. Once she felt she had saved up enough, she went shopping for a houseful of appliances. She liked the Frigidaire Gallery line and the Affinity washer and dryer. In October of 2010, we took delivery of stainless gas range, microwave, dishwasher and refrigerator along with new washer and dryer. The only good thing to be said about Frigidaire is the smudge-proof stainless is the real deal. Too bad its not worth the aggravation. I would rather clean the front of the fridge every day, than deal with this brand ever again.We have paid for extended service contracts on all of the appliances since 2010 and with good reason. The washer has been repaired at least 8 times. It also stinks inside quite often. There was a class action suit for this and all you get is a check for $50. We used it to buy vinegar to clean it periodically (the only thing that works). Dryer has been repaired at least 3 times, if not more. Dishwasher repaired once. Gas range did a weird thing where if you tried to light one burner, all the igniters would fire up. That took time for parts, but it was otherwise usable.The refrigerator, where to begin??? Constant noise and malfunctions with the ice maker. Also, it would never stop making ice, even after the ice bin was full. After five repairs, my wife convinced someone in customer service it was time to replace the fridge. Fridge number two had the same issue with the ice maker, it would never stop making ice. You know the bin is too full when water drips from the ice dispenser. In 2014, we moved and washer, dryer and fridge #2 came with us. My wife likes her appliances to match, so she bought a new Gallery gas range, microwave and dishwasher.Fridge #2 didnt make it far into 2015. Ice maker stopped making ice. Deemed un-repairable, enter fridge number 3. Fridge #3 also has the issue with never stopping ice production. The icemaker was replaced (they finally re-engineered it so they didnt have to bring you a new fridge every time the ice maker quit). #3 is a little noisier than 1 and 2, but tolerable. Also, the replacement ice maker never stops making ice... Two cubic foot microwave deemed un-repairable after just 2 years. They agreed to replace it, but they dont make a 2.0 anymore, we could get a 1.75 cubic foot. Ok, but that unit is cheaper than the one its replacing, are we getting money back? You guessed it, no. They will add 3 months to the original warranty - TAKE IT, YOULL NEED IT!!! We were without a microwave for six weeks while waiting for Frigidaire and Lowes to communicate with one another.As I am typing this, its been almost a week since weve been able to use the gas range after it filled our home with gas. The nice man from the gas company put a DANGER tag on it and shut the gas supply to it. Frigidaire service said someone would be out the next day to look at it, but weve been down that road many, many times and we knew no one would be out the next day. Called the service company and, sure enough, earliest appointment was two weeks out. Call Frigidaire back and said we cant be without a range for two weeks. They said they would escalate to scheduling team, I said, You need to authorize a replacement now. No, we only escalate. I need to talk to a manager. Get Angela on the phone, shes like a parrot and says the same things over and over again. She promised a call back with status the next day, never heard from her again. Called her and left messages twice, no response.If you are reading this and am wondering if my wife and I would recommend Frigidaire appliances... Wed ask you why would you want to do that to yourself? If you just have to have smudge-proof stainless, never be without the extended contracts. Never. Customer service has only gotten worse over the past eight years and my wife is truly regretting the decision to go with Frigidaire.

Both refrigerator and gas range were delivered April 2018. Refrigerator: By the end of June 2018 I had a warning that the water/refrigerator filters had to be replaced. I was told the filters were good for 6 months!!! Therefore I called Frigidaire dealers in my area to place an order the end of June/1st week July 2018... All of the dealers were out of the filters. Therefore I called Frigidaire. I was told the filters would not be available until October 15th 2018. NOW I HAVE PAID EXTRA MONEY FOR FEATURES ON THIS EXPENSIVE REFRIGERATOR THAT I CANNOT USE. To make a long story short I called Frigidaire for the rest of the year of 2018... In December before Christmas I was told the product would be in and I could pay for the order upfront. I did not received the filters until February 2019. Then, the frame that holds the drawer and shelve intact split. I had to order that in December 2018 as well. Although the refrigerator is not a year old the company would not cover it. I complain about having problems with the frame after delivery... Someone came out but the problem was not resolved. Called Frigidaires customer support. I was told to spray Pam on the drawer in order for it to slide easy!!! Yesterday when I went into my refrigerator I found out theres another break in the plastic frame....in the exact same place the first break was. Here I go again calling Frigidaire again about this lousy product!!!Gas range: I was using my range cooking for the Thanksgiving holidays...and my Carbon Monoxide Alarm went off. I had to get my son, granddaughter and myself out of the house. If I did not have the carbon monoxide alarm it would had been tragic. I called the gas company in my area and they verified it was carbon monoxide... I called Frigidaire and they set up an appointment for someone to come out. Frigidaire gave me the information of the service person and phone number... I took it upon myself to call them a few hours after I spoke with Frigidaire. The service person told me they were no longer doing service calls??? I had to call Frigidaire back to let them know in order for them to reschedule someone else to come out. Within a week a service person came out with new parts for the gas range.

I bought a refrigerator almost 2 years ago and have been having problems ever since. Ive contacted Frigidaire 3 times because my refrigerator/freezer was Not Cold and stayed warm. ALL the food was Spoiled that I had just Purchased (SO FRUSTRATING). Frigidaire has No Care or Compassion for their customers concerns. Same problems occurred 3 times and they still insist on trying to just Fix it instead of replacing it. DO NOT PURCHASE FRIGIDAIRE!!! CRAPPY PRODUCT AND NO CUSTOMER SERVICE AT ALL.

The ice maker has not worked right since we purchased the refrigerator (#FGHB2844LF Model, Serial#4A03006967). We have had 3 repairs, going onto 4 repairs for the ice maker. It continues to breakdown and ultimately water leaks out onto my hardwood floor causing damage to the wood. This is a lemon and Frigidaire will not take this back. So fix my floor damage please and I am very dissatisfied with this model, seems repairmen cant fix it.

5/17/17 Installed window AC (heavy 18,000 btu). Strange sound and smell upon plugging it in. Repair tech said Power Supply Board / Relay Switch not functioning. Frigidaire (Electrolux) wanted to repair the New unit. After arguing it was replaced by retailer not Frigidaire. 6/16/17 Stopped working, retailer would not replace it, Frigidaire sent repair tech a week later, same problem as first unit. Part ordered, repair tech installed, didnt start, etc. 8/1/17 Today 1.5 months of calls speaking Supervisors they are still stating they will find a repair company to fix the unit. Summer will be over before it’s fixed. I have emailed, Chatted, pleaded and cried. Even offered to accept a buyout of the unit (cost $600) at 50% less since I have had to purchase a replacement. Never will buy Frigidaire again! If a negative star was possible that is what I would give them. Will only shop at P.C. Richard, which has amazing customer service and repairs.

In November 2009, I purchased Frigidaire Professional Series All-Refrigerator (17 cu. ft.) $975 and Frigidaire Professional Series All-Freezer (17 cu. ft.) $1,005. These are units that are designed and capable of being built in. The units were not delivered until January 2010 (as requested). They were manufactured in December 2009. In August 2012, less than three years after manufacture, the freezer failed and could not be repaired. A freezer full of food was lost. Frigidaire no longer made the 17 cu. ft. units. Although the warranty had expired, Frigidaire gave me a $1,045 toward the purchase of the only viable alternatives, that is 19 cu. ft. units that could fit into my pre-existing cabinet hole. The two replacement units cost me $3,128.89. I paid $500 for the units to be installed as the cabinets needed to be refit. In May 2013, ten months after the replacement purchase, the refrigerator failed. A refrigerator full of food was lost. After lengthy communications, including writing a letter to Jack Truong, the CEO, and working with Kimberly**@electrolux.com (706-651-7904) a third-level customer service representative after 5-6 days after three service repair visits, Frigidaire agreed to replace the unit at no cost. I was also contacted by Rita**@electrolux.com (706-651-7011) as a result of my letter. Frigidaire will provide me with up to $150 for installation of the new refrigerator. To date, I have paid: 975 Original Refrigerator 17. cu. Ft., 1,005 Original Freezer 17 cu. ft., 3,128.99 Replacement Refrigerator and Freezer 19 cu. ft., 500 Refitting Cabinet Costs and 1,045 Frigidaire credit toward replacement purchase. Therefore, after less than four years, for two Frigidaire Professional Series appliances, which I purchased with the reasonable expectation that they would last at least ten years actually more like 15-20 years, I have paid out (after deducting the Frigidaire credit) $4.563.99 plus lost all the food in two appliances. The original units cost $1,980, so I have paid more than twice the cost to date.Frigidaire is very comfortable with this situation and believes it has been overly generous. All the exchanges were polite. I certainly would not buy another Frigidaire product. I did try to get Frigidaire to take back both units at the price I paid ten months ago so that I could purchase appliances from another company. It refused. In my view, Frigidaire should stand by its products. No one purchases such units expecting them to fail within such a short time frame, regardless of the warranty. Thats the story.

I love my fridge, I've had it for 25 yrs+, with only one $25.00 problem - the thermostat went bad @ 12 yrs ago. I fixed it myself. It works, and still looks like new after all these years. It's a double door white in color Frigidaire. If it broke down today, I couldn't complain. I don't know if they still make them as well as this one anymore, but it has been great. Best $1000.00 dollars ever spent.

It appears (according to service repair man) Frigidaire ss side by side PHSC239DSBO has a wiring harness issue. It falls into the drip pan shorting it out which could cost $300 for a circuit board if that would correct the problem. He states Frigidaire knows of the problem but refused to do a recall. My neighbor and husband rewired the harness and strapped it up so that it will not fall into the drip pan again. Presto, I have power to freezer side. I called Frigidaire for help and they referred me to the service man who in turn stated the repair was out of his league. So, I called back Frigidaire to get someone else. I have yet to hear from them again. In the meantime, we fixed it ourselves. If Frigidaire had only strapped the wiring harness up to begin with, I would not have a problem. It is possible that the harness could have blown my compressor. Luckily, this was not the case. Just a piece of plastic did the job.