Worst appliances ever! Bought a dishwasher and refrigerator less than 4 months ago. 1st the dishwasher broke... they are ordering a new part-NOW the refrigerator spits out ice... randomly! Its also the noisiest refrigerator Ive ever heard! Loud noises every 1/2 hr!!! Most regrettable is dealing with the Frigidaire Company. They are unhelpful and rude... sounds like theyre speaking from a script. Wouldnt surprise me as they must have many complaints. Please choose any other brand!!! Believe me you wont be happy!!! Very dissatisfied consumer!!!

Frigidaire Gallery Series purchased in October 2013 are bad. Purchased Dishwasher, Microwave and slide in Oven cost approximately $4300. Today, March 28th, not three months since installed, My Microwave has been pulled off the wall as it has per the service Person a bad magnetron and there are probably more issues. My dishwasher has a bad sprayer arm which doesnt drain before cycle complete causing all the lower clean dry dishes to be soaked all over again. This issue had two service calls and an order for a replacement sprayer arm but still the same issue. As per the service folks, the engineering team has been advised they are looking to correct the issue. The oven grates have rubber tips that melt and now there is constant vibration. A kit is available but it doesnt address the issue. I am now out a microwave. Have to be real careful whenever I am emptying the dishwasher and the stove grates vibrate whenever I turn on the oven. Looking for productive comments. No trash talk. I can do that myself. Yes, I have contacted the Frigidaire website with my warranty issues.

Six months ago, I purchased a complete Frigidaire kitchen from Comeaux Furniture in New Orleans. Early last week, the freezer went out and the temperature rose to 77 degrees before the authorized service repairman arrived. Four days later, the refrigerator side went out also and the temperature rose to 70 degrees. The authorized service repairman said the mother board went out, and it would take a week for the new part to arrive. Its now been two weeks without a working refrigerator or freezer in my house with four kids. And the only thing Frigidaire is willing to offer me is $50 for food, and an additional six months of warranty. I lost about $500 in food and have to eat out every night because of their defective product. I believe that the proper thing to do would be to allow the dealer to pick up this defective unit and replace it with another one. This could have been done in one day instead of two plus weeks. Frigidaire or Comeaux Furniture will not stand behind their products. I would never recommend either one of them.

My 3 months old wall oven has a broken seal on the inner glass door. Called these guys a couple months ago and its been a back and forth of he said she said. Basically they claim that this is not under warranty because it is considered a Cosmetic issue. How is a door malfunctioning a cosmetic issue? Arent the glasses supposed to keep the temperature at certain level? By the way, the company providing the services are asking for a part for the seal. UNBELIEVABLE. A SEAL for the door and they dont want to pay for it. WOW. For a 1500 appliance, they do not want to cover the cost to repair a damn seal. Make sure you think 5 times before you get something from them. Seriously. So cheap....

I bought a refrigerator almost 2 years ago and have been having problems ever since. Ive contacted Frigidaire 3 times because my refrigerator/freezer was Not Cold and stayed warm. ALL the food was Spoiled that I had just Purchased (SO FRUSTRATING). Frigidaire has No Care or Compassion for their customers concerns. Same problems occurred 3 times and they still insist on trying to just Fix it instead of replacing it. DO NOT PURCHASE FRIGIDAIRE!!! CRAPPY PRODUCT AND NO CUSTOMER SERVICE AT ALL.

I hardly ever write reviews, particularly if I am dissatisfied with a product or service. Ive always figured a mental note to steer clear of further patronizing a particular establishment or buying a product were enough for my personal satisfaction. However, my experience with purchasing a Frigidaire stove from Colders (333 S 108th St, Milwaukee, WI 53214) warrants a stern warning to other consumers TO BEWARE... I STRONGLY DISCOURAGE ANY CONSUMER anticipating doing business with COLDERS or purchasing a FRIGIDAIRE appliance.First off, I bought a Frigidaire stove and refrigerator from Colders in October 2016. Now, for the second time since October, the stove is malfunctioning, for the exact same reason as the first time... Which happened just a few weeks after the stove was purchased. As if the malfunctioning stove isnt enough of an inconvenience, we were informed by the 3rd party repair technicians contracted by Colders/Frigidaire to service their appliances, that the earliest someone could come out to repair the stove was Friday. The stove went out on Sunday. Because the hours of operation for the repair tech also sucks, the earliest we could report the malfunction was Monday. As of today (Wednesday), the repair date has since been pushed back to next Monday because the techs dont have the repair part in inventory.My mother is a senior citizen, and for the second time since October, is without a stove for in excess of a week. The first time the stove went out (did I mention for the same reason), my mother was without a stove FOR TWO WEEKS!!! On both occasions, my mother and I contacted Colders, who referred us to the repair techs. As aforementioned, the response time absolutely sucked! The initial appointment IS ONLY TO CONFIRM THE SOURCE OF THE PROBLEM. The repair tech pre-orders the replacement part (without seeing the appliance), based on the error code and hopes that the part is what is needed to rectify the problem.In our case, it was not! So, for the initial malfunction, the tech had to schedule a second appointment to complete the repair. I am anticipating this repair will work in much the same way. I am thoroughly disappointed in both the product and service at this point. We have requested that the stove be replaced, however we were informed that Frigidaire has to approve the replacement once the 3rd-party repair tech is on site. I am not optimistic.

I am renting my house, and my tenant called me to tell me that my 2 year old Frigidaire stopped working? I am living in Bangkok, Thailand, working with illegal adoptions, and former retired Police Officer from New Jersey, and am not a Private Investigator. My tenant called Sears, and they came out and looked at it, and stated it has a fan problem that has expanded on something and cannot be fixed. I bought all Frigidaire appliances to go with my new kitchen, dishwasher, stove, oven, and microwave, wine cooler, which does not work anymore either. I have no other recourse but to buy a new one. Does Consumer Affairs help people like me?

I have a Frigidaire affinity front loading dryer. I bought the Frigidaire dryer that has a lint catcher in the front. The screen frame has large plastic taps at each side to prevent the screen from sliding to far in the slot. I cannot count how many times I have had clothes ripped, straps torn off and ruined by getting caught on the lint screen tabs. I have had a professional look at it. I have called on this issue and I am told there is nothing basically that can be done except I can purchase dryer bags used for pantyhose to place my clothes in to protect them. And the dryer screen is lose and allows lint to pass through the slot meant to catch the lint. This has resulted now in the dryer over heating and the element burning out in the dryer. Again, why did I purchase this dryer?

Three years ago my husband and I decided to update our kitchen appliances. We purchased a french - double door refrigerator, microwave and wall-mounted oven. Within 3 months we needed to call on a repair for the ice maker. It took 3 visits to get it working. (Our daughter had the same problem with her Frigidaire refrigerator in 4 months). We now have the bottom of our oven warping with 2 cracks in the bottom. You can actually see the element glow through the cracks when the oven is on. I was told not to use it until we could get a repairman out. Its a defect!!! And because we dont have the extended warranty, its not covered.My recommendation to anyone buying a Frigidaire appliance is to get the extended warranty. If they built a quality product, you wouldnt need the extended warranty. They must have an interest in the company selling the warranties. No assistance was offered to resolve this issue. Our purchase was made at Nebraska Furniture Mart in Omaha, NE. I wish I would have read these reviews first. I will never by another Frigidaire appliance again.

In 2010 I remodeled my kitchen and thought I was purchasing a great product from a company located close to my home. The professional series complete kitchen. Within 4 months the refrigerator quit (under warranty). I called and service tech was sent. The diagnosis code was CY SE or communication error. They replaced the unit after 1 and 1/2 months without a fridge. The new unit lasted just 13 months and same error code (now out of warranty). Repair with new computer and display board, cost $379. Less than 1 year and same issue and repair, cost $405. Now again same issue. Service Tech ordered new boards installed. No power. Ordered next set no display but it had power again. Bad board. Service Tech called Frigidaire service tech and was told 9 out of 10 of the boards we have at distribution points are no good. Now I have been out of a working refrigerator for 1 month. May not be able to get another computer board for at least week since there are none in close supply. If it is able to be repaired it will be another $400. Customer service rep told me today there is nothing she could do since it is out of warranty(Mfg date: 08/10). She also said Dont you realize things break? Cost for 3 years including purchase, install, cost of repairs so far $3308.

I purchased a Frigidaire Gallery refrigerator back in November 2011. It had the refrigerator on top and the freezer drawer was on the bottom. The Icemaker that dispensed ice was up in the freezer section. I found a couple weeks ago after pulling the refrigerator out to investigate something that there was a chunk of ice that had eaten its way through the back of the refrigerator and was rusting up all around it. When the repairman came out, he said it was a common defect found with this model (#FGHB2844LF7) because Frigidaire had not put any sealant around the ice maker so the air from the fridge was making direct contact with the air in the ice maker and was causing ice buildup in the ice maker which built up over time. The result was that the build up of ice ate a hole through the back of the refrigerator and that it was losing efficiency. The worst part was that as the ice would melt and drip down over time, it was slowly working into the wood floor and causing it to warp. If you have this product, I would look into this to ensure you dont have the issue. The repairman said this product should have been recalled years ago.

I have had Frigidaire Washer, Refrigerator and Range for about 10 years now, and absolutely nothing have went wrong. I cook fairly often and use the laundry almost every day, sometimes twice a day. All the Frigidaire appliances have served me well. I would definitely buy them again.

I had outfitted my entire house with Frigidaire gallery. I’ve had nothing but problems with dishwasher and fridge. I have had a replace the vent assembly part 3 times at $150 a piece and then a control mother board at $250 and now the touch pad assembly at another $220. I could Have bought 2 new appliances forThe price of the repairs. I’ve spent almost the same on parts for my fridge with no help from Frigidaire. My experience is they break down a lot.

My husband and I just bought our first home. We went to home depot and purchased a washer, dryer, and stove. We made our purchase the Saturday before thanksgiving. Unfortunately, our first delivery date was delayed and a week and a half later I received my washer and dryer but the stove was damaged :( they gave us a new delivery date of Dec 16th for our new Frigidaire stove. They came yesterday and installed it, I was so happy to finally have my stove. Well anyway, today I woke up and put my oven on. The troubleshooting directions said you should turn oven on 400 for 30 min to help alleviate any smell and to break the oven in. So I did just that. The morning went on, I took my daughter for a walk and came home and put her for a nap. The next thing I knew my carbon monoxide detector was going off!!! I opened doors and windows, grabbed my daughter and out of the house we went. I called the fire department. They found out it was the oven, not the range. They said, You need to call where you got this and have them come and get it, the stove is faulty. See this machine, and it started to go up and up when he turned on the stove. When I called to have this deathtrap removed from my home and replaced they told me Dec 23rd. Needless to say, I went to a different stove to purchase a stove and also a different brand. I could have died, my daughter could have died. Frigidaire didnt care, didnt help. Im so glad and thankful nothing bad happened but I will tell you, after this experience I will never buy a Frigidaire. I have many years left to make purchases and Im a hairdresser so many people will hear this story. 1 positive experience reaches 1 person whereas a negative experience reaches 10. I sure hope thats enough for them to see the error of their ways.

My Frigidaire Electric Range is awesome! I love the fact that it's a smooth top and very easy to keep clean. Less work for me whooope!!! I would highly recommend my Frigidaire Range to everyone who loves to cook.

We have a brand new side-by-side refrigerator, a Frigidaire LFUS2613LEO. Within three weeks, it stopped getting cold in the refrigerator section. Now all our food is spoiling as I write this. This was purchased at Lowes. When we called Lowes, they informed us that there was only a 7-day return policy and that they could not send a repairman for two more days! So here we sit with tons of spoiled food, no fridge for two days and can’t return the piece of junk nor are we compensated for all the lost food. If it breaks down within three weeks, I can only imagine how long it will be before it breaks again. It is obviously a lemon and there is nothing we can do.

Purchased a Frigidaire dishwasher in November 2016 but it was defective right off the bat. Water was not flowing into the unit. Waited for a serviceman who said it needed a valve, waited over 10 days for the part to arrive. Another certified repairman came to install but that was not the problem. He said a switch had not been turned to its proper position. Began using the dishwasher but on February 25, 2017 I started the dishwasher and left the house only to return to find the door of the dishwasher open, the floor wet and the electronic starter on my cooktop clicking. At some point in the cycle the door blew open. The force was great enough to spray water 6 to the cooktop.I grew up with Frigidaire products that my parents trusted and got great service but that was 50 years ago. The product today is substandard and it seems Customer Service really doesnt care. I wish I had read the online reviews before my purchase but I trusted the product. Needless to say I will never purchase another Frigidaire ANYTHING and I will discourage anyone else to do the same.

Have a $3000 + refrigerator that BOTH the crisper door fronts separated and are now unusable. First drawer broke at 18 month. Second drawer broke at 20 months. Just my wife and I, no kids banging them. They are cheaply made. Called customer service. Of course was told that it is out of warranty. One year. I tried to tell the rep that according to research this is common issue for this unit and that drawers have been replaced outside warranty. Was offered to buy another drawer that will break in 18 months. Got nowhere. Told him he left me no choice than to go on social media. Asked him to hold on so I could get some paper to write his name down. He hung up on me. Was transferred to the survey which conveniently could not hear my verbal answers or receive any keypad input so I could not leave a poor rating. They are not going to address ANY needs out of warranty for known defects with their product. Good luck.

Refrigerator model LGHK2336TF0 stopped working almost 1 month ago, with only 10 months of use. They are almost impossible to get service from them, they also insist that the warranty was expired, when is NOT. I had to fax them a copy of my receipt. Horrible experience, I ask for an RA# to change the fridge for another one and Valerie the manager immediately said, NO! You have to keep the same one. Unfortunately we bought a stove too and is extremely slow, it takes me a lot of more time to cook anything. Worst appliances and impossible service, stay away from them.

I bought 4 Frigidaire appliances 3 years ago and have already had 4 service calls - 2 to fix a recurring problem with the refrigerator. The customer support is unhelpful and unsympathetic to their expensive yet cheaply made appliances. I would recommend that someone thinking about buying Frigidaire appliances reconsider and go with a different brand. I have been extremely disappointed.

My children were asleep and my husband and I were getting ready to get to sleep ourselves. He decided to go downstairs and get some water. He came back up and told me he smelled smoke. We both went downstairs and tried to find where the smell was coming from. Our kitchen filled with smoke, we decided to wake up the kids to get them out of the house. He pulled out the refrigerator when he discovered thats where the smell and smoke coming from. Shortly after that, the bottom of the fridge burst into flames.We used a fire extinguisher and luckily got the fire out. We contacted Frigidaire and their response was that there wasnt much they could do since the fridge was 10 months outside of the 1 year warranty. Even after we had one of their techs come out AND verify the part that burned/melted, they continued to say it was outside the 1 year warranty. They offered to replace the part that burned if we signed something saying they were not liable for anything.

In February 2018, after seven years of owning a basic cheap model dishwasher (that was working fine), we decided to upgrade to a Frigidaire dishwasher. What an awful mistake; our nice, new, fancy dishwasher stopped working this week. We had a repairman out and were informed that the dishwasher needed a new motor. That is absolutely ridiculous - the dishwasher gets very little usage but is now totally useless to us. Do not, do not, DO NOT purchase a Frigidaire dishwasher. Frigidaire has been in business for years and you would think they would have gotten it right by now. When I was growing up there were a few products that everyone loved: Frigidaire, Tupperware and S&H Green Stamps. (I am really dating myself) S&H Green Stamps are long gone, Tupperware is almost exclusively online and Frigidaire no longer equals quality. What a sham and a shame.

Our side by side fridge and freezer is a Frigidaire Gallery and we were surprised at how little the fruit and veggie crispers are. The freezer had no water line filter, and the removal of the bottom drawer is super hard. The fridge is otherwise ample and I love how everything is easily within reach.

When I went to turn the oven on using the control panel it pushed away from the stove as if the glue stopped working - it later sparked and almost caught fire when I tried to turn the oven off. It should not have pulled away the way that it did and now the entire unit will not work. I took picutres and even called/chatted with Frigidaire and they were not able to help me. I requested they send someone to verify this was a defect and they wouldnt even do that. Very disappointed and will likely trash everything Frigidaire given their lack of service and assistance.

I havent had the range too long, but so far I am very happy with it. I have used the oven several times without a problem. The range also has a griddle in the middle which operates nicely. I had a hard time setting the temperature on the over, but found out it was very easy. So far, the like the range very much.

Bought Frigidaire microwave 6 months ago. Quit working and after 4 service calls, runaround from Frigidaire customer service, many lost hours of frustration (too many to count) Im at my wits end. Last service guy told me Frigidaire will NEVER replace an appliance. Said theyll just keep trying solutions, ordering more parts, etc. After 2 months Im done! I bought the microwave from Wayfair so as a last resort called them. After a couple of minutes on the phone they gave me a FULL REFUND without having to return it! Really? I also found this hoping it will help somebody:Here’s what worked: 1) Be nice. Every person I spoke with at Electrolux tried to help. 2) Take notes. Log every problem, every conversation with support staff including who you spoke with and their company ID, if they have one. 3) Know what you want to accomplish. The company would have been happy to continue repairing the fridge until it was out of warranty. I made it clear that the warranty would not expire until I had one year of trouble-free operation. 4) Put a limit on what you will accept from the company. When I got to my limit (and you must be reasonable about your limit) I required the company take action.5) Talk to a person who can say yes. When the service person says “no”, ask to speak with a supervisor. The language that finally worked for me with a third level supervisor was: “Can you authorize this (replacement or refund) or should I speak with your legal department?” 6). Be prepared to follow through. I did not ASK for a replacement or refund, I told Electrolux that I would accept nothing less, I filed a complaint with my state’s Department of Consumer Affairs and I let them know I was willing to file suit to replace a defective design. At that exact point, after receiving their copy of my filing, Electrolux refunded the full purchase price of the refrigerator and refused to pick up the old one. Never, never buy Frigidaire again!!!

My upright freezer was delivered in May 2020. By June the frost-free freezer was forming ice near the door. Took Frigidaire 2 months to mail me a replacement gasket. Before the part arrived the door wouldnt stay shut. Had to put a ratchet strap around it to keep it closed. Gasket arrived and it doesnt fit in the door so falls off immediately. Now the freezer is constantly running trying to stay cool. The contents are melting. Frigidaire is horrible. I tried calling multiple times on Friday but their help desk literally didnt answer, had a message that said they were too busy and it hung up on me. Repeatedly. I emailed them, no response. Called again, sat on hold forever. Their customer service is awful. They wont refund or replace the freezer. They wont refund the $700 of food that is now ruined. I will never buy Frigidaire again. HORRIBLE COMPANY. HORRIBLE PRODUCT. HORRIBLE CUSTOMER SERVICE. HORRIBLE!!!

I bought a fridge with an ice maker in the fridge. For the first 8 months the ice maker made 120 to 150 small cubes of ice daily and worked to my satisfaction. Then the ice production dropped to about 40 to 50 cubes daily. After almost a dozen service calls the unit was replaced with a new fridge. For about 8 months the second unit worked as described in the manual making 120 to 150 small cubes in a 24 hour period. Again the ice production dropped to 30 to 40 cubes daily. This time after 3 service calls from 2 different companies I was told by Frigidaire that the unit is working properly and the ice maker is only a convenience and they have left me hanging with an ice maker that does not produce ice. The technician that came out said the ice maker temp was 28 degrees and too warm. Should be 9 degrees. Frigidaire tech support said it is working properly so I got hung out with nothing.I wrote the CEO Mr. Shaw and his assistant called me and said nothing they can do and Mr. Shaw does not even know there is an issue because he gets screened from everything. I will never purchase another Frigidaire product. A friend has the same unit with the same issue. There is a design flaw but instead of making good on it Frigidaire changed the specs and now it makes 30 to 40 ice cubes daily.

Poor product and worse help from Frigidaire: New refrigerator. No ice. Replaced ice maker. No water. No ice after waiting two months for a parts. Angela ** and Sharon ** whom are difficult and don’t even return calls. Tried the president of Electrolux. Spoke with asst. Rita **. No return call. Hope people read this before buying any Electrolux or Frigidaire product. Started Sept 7 and still as of Nov 7 not repaired.

We purchased a new house and we were thrilled to have all new Frigidaire Professional Appliances installed. We immediately had problems with our refrigerator. The seals in both doors are still not working properly after having been replaced. It has randomly stopped working for no apparent reason. We have had a door replaced on it (as it was dented upon arrival). I have asked for a replacement as it is not reliable but because it is still under warranty they will not replace the unit, just continue to try and fix it. Our dishwasher has also needed replacement parts (we have been in this house around 6 months now) as it was not heating properly. The latch on our microwave was not working so when the service company went to replace it, they broke off some plastic parts and currently it does not work at all. Three appliances all with problems within the first 6 months. I have been a homeowner for years and never had such challenges or problems in the past.

First issue at 3 mths- screws were not tightened from the factory inside the dryer properly which came loose and fell inside the unit causing the heating element to seize. (Took 3 weeks to repair this issue). Second issue- 3 mths later- Belt for the dryer broke, washer not spinning or draining. Belt was replaced, but technician replaced a motor control sensor on washer which did not fix the problem. Frigidaire will not yet replace our unit and is ordering 5 MORE PARTS to fix the washer!!I have asked multiple times if we can have a replacement unit since the machine is intrinsically faulty! And I am told that there will be no placement of our unit until the TECH dept deems it unrepairable, which the technician that worked on the unit is saying that he feels its unrepairable. This has taken 6 weeks now and Im still without a washer! Not to mention the trips to the laundromat, the time off of work I have taken to be home for the repairman. This has been an absolute nightmare. I cannot believe that a company would not stand behind their product and treat a customer this way. I will NEVER buy Frigidaire products again!

I purchased the gas range 2 years ago. Within a month something had dripped down on the glass of the door and when I attempted to clean it, realized I was unable to because it was between the two layers of glass! Most ridiculous design. Id noticed that the back panel gets very hot when the oven or broiler is used. Tonight Im unable to turn off the broiler. Ive just been reading some of the other comments made by customers and realize it will almost be cheaper at this point to buy a new stove by another brand than to buy another piece of garbage like this item has turned out to be. The knob design is ridiculous as well. Leaky and different than any stove Ive had in the past. Think Im turning it off and its not off but LOW. Item looks good but shoddy made.Refrigerator is the same. This item looks good but dents so easily because the metal is so flimsy. My shelves are made of plastic and glass and the plastic has become brittle with the cold and many are developing cracks. I would sadly NEVER, EVER recommend this brand to a friend again. Im very disappointed and my family has always been a Frigidaire supporter.

We have purchased two Frigidaire Professional ranges, and neither will work. The part number is FPEF3081KF. Frigidaire is saying that the problem is the electrical service in this part of the US (Kansas), however, we arent having any problems with the Frigidaire Gallery, GE, Samsung, or Whirlpool appliances in this same small development. Supposedly Frigidaire is replacing one range (with what knows what), and says the other doesnt qualify because its not a manufacturing defect.I cant follow the logic there, since neither one will work. I guess Kansas must be the equivalent of a third world country and we just shouldnt expect to be able to buy appliances and actually have them work. Another Frigidaire representative says that replacement power supplies are being engineered, and they should be available in a few weeks. In the meantime, two military families are living without being able to cook. If you want logical and caring customer service, dont buy a Frigidaire. Frigidaire thinks its okay for people to wait weeks for repairs.

I purchased a built-in dishwasher, and I have run it a total of 6 times since my purchase. The problem is that it leaks. I have had service to my house for this issue 3 times so far and waiting for the next service call next week. I called the customer service department and they acted like its my fault this is happening. Maybe it is my fault and should just live with putting storage bin in the basement below the washer to catch the water. Perhaps legal action is my next option. Buyer beware!!! This could be in store for you.

Less than 3 months old Frigidaire Professional microwave stopped working. It is 7 weeks now without a microwave, looking at another 3 weeks before parts are possibly available. Frigidaire will only replace parts.

Weve had this oven for four months now. It takes 30-40 minutes to preheat (to 350 or 400 degrees). The stench of resin from assembly, that the instructions promised would go away after a couple of uses, has still not gone away after 30+ uses. The racks for the oven are too narrow (or the walls of the oven are warped/poorly made). If you set a medium size casserole dish on the racks (with food in it)... the rack can fall out of its supports. I keep thinking to myself; how long have manufacturers been making ovens? Is it really that hard to provide an appliance this simple without design, manufacturing, and quality control flaws?

Purchased $1700+ refrigerator in March 2016. July 2016: ice maker stopped working; repaired via Frigidaire warranty; worked approximately 2 days then broke again. This has been the pattern; a noise will start, the ice maker stops working, repair person comes out in a week, fixes, works for a little while then breaks again. So far the ice maker and seals have been replaced 6 times. The thermostat has been replaced once. The seals had to be replaced again as frost was forming in my refrigerator near the ice maker. A seal in the actual ice dispenser in door had to be replaced. It has been on and on. Lowes will do nothing. Frigidaire says as long as it can be repaired, they will repair it. So I buy a new refrigerator and I dont get what I paid for. I get, instead a refrigerator that breaks on average every 1.5 months. Phone call after phone call. Lowes response is that while its under Frigidaire warranty, they (Lowes) will do nothing.

We purchased a complete Frigidaire Kitchen Suite. The microwave had to be replaced because the rack that came with the microwave fell and burnt a hole in the side of my microwave. The Refrigerator continues to freeze my food. It was repaired 3 times and then replaced only to have the new one do the same thing. I contacted the head of Electrolux Keith McLoughlin and a Rita ** called regarding my email. I asked for a complete refund. They want to refund the price I paid for just the Refrigerator when I got a better price because I purchased as a suite. The difference is $400.They also offered to replace with another refrigerator that is a different color and will not match other appliances. I again asked to have my entire purchase refunded. I have contacted the BBB and the Attorney Generals office in hopes to get this resolved. I dont feel I should get screwed when it is their products that are the issue.

Why 1 star? The fridge is actually quite nice and I would usually give it a high score… So why 1 star? Because we were one of the unlucky ones that received a unit that didn’t work and the customer service to fix this problem was atrocious. I understand companies cannot achieve 100% perfection on their products leaving the factory. I understand things like this happen. I do not understand what happened next on how it was handled. Summary if you don’t want the long read: Bought brand new fridge, didn’t work…We didn’t have a fridge/freezer from September 3rd until August 8th 2021. Lost hundreds of dollars in groceries and to call customer service took over an hour every time except once.Long version… Here is the timeline of events that I recall to the best of my memory: From day one on August 20th, we noticed something funny. The fridge was freezing some things and the freezer collected frost easy. Things were still working so we were questioning if the fridge just wasn’t as good as the reviews… or do we need to put a ticket in? Made sure all the vents were free like the manual said etc… It did work, but not as well as the dying 12 year old fridge we had hauled away when the new one arrived.September 3rd: Freezer died completely. This was my first time trying to reach Frigidaire. No customer service on weekends and lucky us this was a long weekend. So, all weekend we got to listen to an alarm on the fridge constantly saying the freezer temp was too high. Ding Ding Ding…Repeat! UGH. September 6th – Got through to Frigidaire on the phone after 1 hour 5 minutes on hold listening to elevator music and advertisements about buying water filters on their web store. OMG SHOOT ME. They could not set up a repair time yet as they had to put the ticket in. They eventually set it up and called us back a couple of days later with the time the repair guy could make it out… and the soonest they could send out a repair person was the week of September 20th. YEA 2 weeks without a freezer and listening to a constant alarm about the freezer being too high a temp!!! Well at least we had a fridge.September 20th – Repair guy looked at it and said the fan and circuit board was not working. He checked availability of the parts and that was going to be NOV 1st. Night of the 20th the Ice Maker section up in the fridge section stopped working… The melted ice flooded everything. Luckily, we saw it and prevented water damage to our hardwood floor.September 21st – the fridge portion of the fridge stopped working completely. Repair guy came right out and looked at that problem and determined there was a problem internally that something wasn’t hooked up right at the factory and the fridge was completely unserviceable and needed a complete replacement. We then went about trying to give food away to friends and such as we had a stocked fridge… Ultimately, we estimate over $300 worth of grocery losses due to the fridge not working. On the bright side we could unplug the fridge and not have to listen to the alarm anymore…On the brighter side we did not have to wait until NOV 1st for freezer parts because the fridge was deemed unserviceable… So in a way we were lucky…Maybe? Kinda?Called Frigidaire again… 45-minute wait and when I got on there was an echo on the line… After about a minute the person said she couldn’t hear me anymore and told me to call back… 1 hour 12 minutes later with the same great music and ads I got through again… They have to put a ticket into the back office which takes 5-10 business days… Translation = 2 weeks in real time. As I complained about this and asked to be patched to someone in the back office the person said something I missed and hung up on me. I actually waited for the stupid questionnaire after the call and gave the lowest rating to the phone agent.Seriously??? It takes 2 weeks for the back office to look at the notes that their repair guy submitted. Well, hey… 2 more weeks without a fridge. I’m sure if you are reading this you agree 2 weeks without a fridge is totally ok. I mean… who really uses a fridge on a daily basis anyways? Here is an idea for Frigidaire… pay OT to your staff to catch up on 5 days of work. That way the wait time is only zero to 5 days instead of 5 to 10 business days.I was told to call October 5th if I had not heard back… So on October 5th I called back… 1 hour 31 minutes a joyful elevator music and advertisements about their webstore later a friendly lady answered the phone. I could hear some kids in the background and I have absolutely NO problem with that… She was nice and handled an angry caller (me) very well. YO Frigidaire!!! Hire more stay-at-home moms! It will shorten customers wait times and she got the job done…As well it will give a job to someone that has a very restricted schedule. Dust off your wallets and hire more customer service reps!The lady told me it was approved on September 30th and the approval was sent to Bad Boys (the dealer we bought from)… Yeah nobody told us. She called bad boys and gave me the reference number. I am still not sure why Bad Boys didn’t call me on September 30th… You know 5 extra days without a fridge is no big deal. Kids can have another bowl of dry cereal.This next part is not due to Frigidaire, but they should understand if a dealer gets a call on September 30th they are not necessarily delivering the new fridge that day. So, I called Bad Boys after I got off the phone with Frigidaire. They did not have an answer for me or a reason why they did not have an answer for me… but they would get back to me in the next couple of days to arrange a delivery time. 2 more days without a fridge… This is where one starts to contemplate the little things in life… Like “Is black coffee any good???”… “Just because it says refrigerate after opening does it really mean it?”… Did I mention we bought Bad Boys “Gold Warranty” to make sure we were covered well and wouldn’t have to worry about being without a fridge?October 8th – New replacement fridge arrived. I have no idea how we could have avoided this debacle. We researched fridges and the Gallery one we bought had great reviews. I guess I would probably give it a good review if it worked well and I had no problems. The actual layout of the fridge and organization is really nice. Nice features… Lots of positive things that could be said on that… But imagine yourself buying an expensive new fridge and then from September 3rd through October 8th you didn’t have a fridge/freezer and you lost hundreds in food. What review rating would you give? All and all you will be happy with the fridge IF nothing goes wrong with it.

Bought at Best Buy whole package... fridge,stove, microwave, dishwasher. I thought I was buying the best of the best. However not long after, I bought everything. About 4 months into using the fridge, the temps went wacko!!! Currently fridge temp is 63 and freezer is -30. We lost like $200-$300 worth of food. No help from customer service... Its been almost 2 weeks now and finally service guys coming today. However I have no hope as reading These reviews makes me think this is my first problem but not the LAST... Im so sad and disappointed... This is the worst buy I have ever made.

Directly from their site to entice you to buy this warranty are these statements: Enjoy the peace of mind that only Frigidaire can guarantee. No one knows your product better than we do. And no other company is better equipped to provide the specialized parts and service you may need or to replace your product entirely! So invest now in the best possible protection with a Service Contract. And we guarantee to stand behind you and your product for as long as you own your coverage.There was no peace of mind when day after day we didnt know when wed finally have a washer. On the 5th call on 5-15-17 we were told our parts were ordered and again told to contact SoCal Tech. They said they ordered from Marcone and finally gave a tracking number. The replace your product entirely would have been a better option and was part of what was enticing about the warranty, definitely not fulfilled.Up to three full years of freedom from costly repair bills. Whether you choose a one, two, or three year Service Contract, well pay for all covered repairs needed to keep your product in peak operating condition. And that means no surprises to your budget. HUGE surprise to our budget of money and time to have to go to a laundromat which was 14.5 miles away and cost $60 for 20 loads a week for 9 people just to maintain laundry, not even basic bedding and such. A month of no product in peak operating condition.A brand new product, if needed. Its true. Our replacement coverage entitles you to a brand new major appliance with comparable features if yours cant be fixed, or if it simply makes more sense to replace it. Over a month and $1200 to fix a washer we bought for $600 in 2009 would warrant that it simply makes more sense to replace it instead of inconvenience the customer for so long.Convenient, in-home service with a toll-free call, Reliable service is only a phone call away when you own a Frigidaire Service Contract. And the call is always toll-free. True you can call from anywhere but expect to wait and be told to call somewhere else that may not be an actual number like we were given to SoCal Tech. On our 6th call to Frigidaire we talked with Supervisor Tiffany at ** and she apologized and could not do anything or give us any actual contact info for anyone who actually had the power to make this right. She gave us the mailing address for Alan ** who she said was the corporate executive. We have written him a letter.Top-quality repairs by Frigidaire factory-trained experts. You wouldnt want just anyone to service your valuable Frigidaire product. Thats why we use trustworthy professionals who have been trained extensively on Frigidaire models just like yours. True, the quality of the final repair is good, but dont expect answers from the service company SoCal Tech or Frigidaire in the month it takes to get there. Quick access to the correct replacement parts. Forget about inferior parts being used on your product or long, unnecessary waiting for a special component. We maintain an ample supply of quality components designed specifically for your Frigidaire model to ensure we can have it running like new again in no time.Frigidaires idea of no time is definitely different than ours for a family of 9 after a very long, unnecessary waiting of 30 days. Not quick access at all. Our Money-Back Guarantee. If you are ever dissatisfied with the quality of protection you receive, you may have a complete refund of the unused portion of your Service Contract, less claims paid no questions asked. Of course there is nothing left to refund after such a costly repair.Our goal is to keep you a satisfied customer for life. So well do everything we can to make certain you are thrilled with your product and our services. Call 1-866-386-5286 today to take advantage of this exceptional offer. If you are not satisfied dont expect anyone you can personally talk with to have the power to make it right as evidenced by our 7 documented phone calls and finally a Supervisor who only had the power to give us a mailing address and a name.

2015 we bought all new Frigidaire appliances. Very disappointed. Refrigerator back Iced up and rusted out. Frigidaires fix was to put a 1 and 1/4 thick foam on the back of the frig. Now the fridge sticks out even further from the wall, I wouldnt be able to see if it were iced over with the foam on the back, and the ice machine hasnt worked the same since the repair. Our double oven burns food on the edges. Frigidaire put one of the largest burners towards the back so that the heat from the burner melts the face of the control board. Had it replaced once already and it is melted again. Our Dishwasher wont work on all the setting. If we select Power wash, we end up with water all over the floor. We get constant power failures also. If I could give a zero rating I would. Im surprised this company hasnt been sued. Last I spoke to Frigidaire, I was told that they could help me find a service provider and that once I pot them to fix the issue, they could then offer me an extended warranty. Seriously???

So I bought this stove a year ago, a Frigidaire, but made by Electrolux. It is working fine but there are these little rubber feet on the bottom of the cast iron grates that come off (they stick to the enamel surface of the stove) every time you clean under the grates. So after almost a year and having lost eight feet, I decided to call the company and ask that they replace these small rubber feet. So I spoke to Jasmine with customer service and she said these feet are considered cosmetic and she was sorry I would have to buy new ones. Well okay, how much could they be? They are tiny black rubber nipples. Jasmine tells me I can have 8 of them for $29 and they will even give me some glue so they wont come out when you lift the grates. Are you kidding me?! They will give me glue, something that should have been done at the factory. So I asked Jasmine if I could talk to a supervisor. Well it took 28 minutes waiting on the phone for this supervisor. I know they were hoping I would hang up and just forget about it, but this is crazy, the feet probably cost 5 cents to produce. So charge me fifty cents. That’s $4.00 for 8 feet, Ill do it. The supervisor finally comes on. Her name is Jennifer. She can get me 16 rubber feet for the $29 and she wont charge me shipping. By this time I am fuming but remain polite and tell her I will not pay for something that should have been installed properly in the first place and that I believed this was a scam by the manufacturer. I will not let this rest because I told her these little rubber feet will create thousands of dollars of negative publicity for this greedy company that has no customer service whatsoever. I am not an idiot and I will not be cheated.

Its systems are super easy to maintain and clean. Very cold air is produced and it's very quiet compared to other products. It's also very affordable and space saving on certain units. It has been great overall. Product quiet and effective. Not much water waste either for those who don't like to waste. I enjoy it a lot after a hard day of hot work. Cool, sleek design on some products. They're very edgy and give a home or business that extra touch that makes it seem more modern and beautiful. It has never given me any trouble in almost 3 years. Best investment of my life. I just clean it externally and let it rest for a few hours a day. Other than that nothing needs to be done.

Frigidaire apparently is one the few manufacturers that wants to deal directly with purchasers of their products. You wouldnt think so today after their service representative wouldnt let me speak to his manager and hung up on me. I bought a refrigerator one month ago from a store in Vaughan. It arrived defective from Frigidaire. They scratched my hardwood, my brand new white rug had black marks on and my walls were damaged. Fixable, but annoying nonetheless. The same day the fridge was delivered, I sent a video to the delivery department, who sent it to Frigidaire, showing the problems/defects. Someone was supposed to get back to us within a few days. A few weeks later, there was still no call from anyone, no follow up. After a total of six calls, waiting 20+ minutes each time for someone to pick up, getting constantly passed off and their CSRs passing the buck back onto us to follow up with them once again if we dont hear back, we finally got a technician out to look at the refrigerator, almost one month later. Repair guy stayed for less than 5 minutes and told us the unit was non-repairable. I called Frigidaire again, waited for another 20+ minutes, and spoke to Rodney, who put me on a long hold. He kept switching off his mic while I was trying to explain what happened. He clearly wasnt interested in helping at all so I asked to speak to a manager instead. He said no. A few times he refused. I asked why and he said because. Then he pretended he couldnt hear me asking and hung up on me. This experience really left a terrible taste in my mouth. People, if you need to buy appliances, rethink choosing Frigidaire. Do your research and try to choose a manufacturer that wont treat you like total garbage after you spend thousands on their product.

In November 2009, I purchased Frigidaire Professional Series All-Refrigerator (17 cu. ft.) $975 and Frigidaire Professional Series All-Freezer (17 cu. ft.) $1,005. These are units that are designed and capable of being built in. The units were not delivered until January 2010 (as requested). They were manufactured in December 2009. In August 2012, less than three years after manufacture, the freezer failed and could not be repaired. A freezer full of food was lost. Frigidaire no longer made the 17 cu. ft. units. Although the warranty had expired, Frigidaire gave me a $1,045 toward the purchase of the only viable alternatives, that is 19 cu. ft. units that could fit into my pre-existing cabinet hole. The two replacement units cost me $3,128.89. I paid $500 for the units to be installed as the cabinets needed to be refit. In May 2013, ten months after the replacement purchase, the refrigerator failed. A refrigerator full of food was lost. After lengthy communications, including writing a letter to Jack Truong, the CEO, and working with Kimberly**@electrolux.com (706-651-7904) a third-level customer service representative after 5-6 days after three service repair visits, Frigidaire agreed to replace the unit at no cost. I was also contacted by Rita**@electrolux.com (706-651-7011) as a result of my letter. Frigidaire will provide me with up to $150 for installation of the new refrigerator. To date, I have paid: 975 Original Refrigerator 17. cu. Ft., 1,005 Original Freezer 17 cu. ft., 3,128.99 Replacement Refrigerator and Freezer 19 cu. ft., 500 Refitting Cabinet Costs and 1,045 Frigidaire credit toward replacement purchase. Therefore, after less than four years, for two Frigidaire Professional Series appliances, which I purchased with the reasonable expectation that they would last at least ten years actually more like 15-20 years, I have paid out (after deducting the Frigidaire credit) $4.563.99 plus lost all the food in two appliances. The original units cost $1,980, so I have paid more than twice the cost to date.Frigidaire is very comfortable with this situation and believes it has been overly generous. All the exchanges were polite. I certainly would not buy another Frigidaire product. I did try to get Frigidaire to take back both units at the price I paid ten months ago so that I could purchase appliances from another company. It refused. In my view, Frigidaire should stand by its products. No one purchases such units expecting them to fail within such a short time frame, regardless of the warranty. Thats the story.

We went to Lowes and bought a Frigidaire range. We were invited to buy an extended warranty and we did, so we bought 2 years extended warranty, and paid them by CC. 17 months later the board went bad on that range. We called. They sent in a technician, he ordered the part. Ten days later he came and put the part. Everything is well so far then I start receiving calls from the company that fixed the range, they didnt get paid. I called Frigidaire extended warranty and what a surprise they want me to pay $25 more for them to honor the warranty. They said that they didnt charge enough in the beginning of the contract, and the contractor will keep calling me at work and on my cell until I paid them. All my attempts to explain to them that we paid what they want us to pay and that I still have the invoice, to no avail. The contractor was calling sometimes six to seven times a day at work mostly until we paid them the $25. These people acted like the mob, you pay us or else, even we have a contract that paid fully. The way we have been treated is shameful. I will never buy any Frigidaire product ever.

I bought my Frigidaire washer/dryer combo 30 years ago and with everyday use it has had absolutely no repairs. I just finished my 3rd load today and keep waiting for something to break down but it never does. Clothes come out clean and the dryer is fast and efficient. I will only buy Frigidaire in the future unless, of course, I'm in a nursing home.

I purchased a Frigidaire refrigerator on 5/31/14 (approximately 6 months ago) from Lowes. The refrigerator portion stopped cooling. I contacted the 1-800 number and I was instructed by recording to enter my zip code. I entered my zip code and was told by the same recording that they had no service providers in my area and I would have to call a 706 area code number. I dont live in the boonies. I live in Scottsdale, which is a suburb of Phoenix, AZ. I called the 706 number and had to wait on hold for 30 minutes before the call was answered. I was told that they dont have any service providers where I live (once again not in the boonies, right next to Phoenix). They would have someone call my by Monday (I called them on Wednesday) and would schedule a service call then. Who knows how long from Monday it will take them to come out. When I explained that time was of the essence due to the fact that I store insulin in my refrigerator, it was suggested that I purchase a industrial refrigerator. I suggested that Frigidaire manufacture a refrigerator that last longer than 6 months. I was then asked to take a survey. REALLY????

We purchased our oven three years ago. For the first time we used the self-cleaning function and it broke the oven. We contacted customer service and told us we need to pay for the repair. They dont care that they are selling a defective product.

Frigidaire ES340 electric range giving F10 error after pressing bake. Broiler comes on instead and oven shuts off within 2 minutes. So far it shuts off when we press clear but Im not using oven anymore. With the complaints Ive read, we will probably look into replacing range ASAP. My husband and I both work and have latchkey kids and Id hate for the oven to come on and catch on fire when we are away.

I purchased this refrigerator in April of 2010, now 4 years later it has stopped working. Earlier this year I was concerned about temperature fluctuations but they always went back to normal in a few hours. I have dropped a can of soda in the refrigerator and it cracked the inside. The drawers have been very difficult to maneuver resulting in some breakage there also. Seems like very inferior materials used. The only advice I received was to place some tape over the crack. I have seen this recommendation in other comments regarding these refrigerators. Very unhappy overall with this product, cracking, breaking, temperature fluctuations and now a breakdown (BTW this happened the week before Christmas for which I was going to cook). I was unable to book a repair service during the holidays. I will call on Monday January 5th. Thank You for your time.

Got my money plus I have not had a mechanical issue in over six years. No freon problems. Runs great. No motor issues or electrical - just keeps working. I have another that has never had a problem for over ten years. Frigidaire builds a great school unit. You never need to worry about breakdowns or cooling problems. You get years of hassle free performance. Many of the co on the market just don't compare. Looks good. Fits well in my home. Nice color and overall look. Dials and digitals are well placed and lit. Easy to use and run. It is just a good looking addition to my home. When I picked my unit there were many options. I picked Frigidaire right away. I have not had any problems with my Frigidaire unit. It runs well and I have not had a problem with the motor or electrical in over six years. I have not lost or had to charge any Freon in the six plus years.

Ever since we got this top of the line fridge new, Eve noticed that the ice maker is nearly useless. If you use ice then be prepared to constantly turn on the quick freeze option, which really doesnt help either, but at least you get some ice. Now though to make matters worse, the ice hopper has broken, the ice maker drips water out of the front door and spews water all over our floor every time we open the door. The ice turns into gigantic chunks, the width of the entire hopper, by melting together- I cant even open the door without trying to break the chunks by running the ice maker, and risking burning up the motor. So I ordered a replacement unit, but everyone must be having this issue because theres a nationwide backorder. Last time I buy this brand, it sure looks nice, but only if you dont need an ice maker.

I will never purchase another Frigidaire product for the following reasons: 1). After two years, the interior light switches failed, causing the lights to remain on after the doors were closed, resulting in the bulbs burning the top of refrigerator compartment. Repairman couldn’t fix them, due to the fact that there are no cool bulbs to replace with. I still have no lights in fridge. 2). The auto ice maker has no overfill shut-off, until you discover that when door is opened, the ice falls underneath the freezer, and the door won’t close until you remove spilled cubes under the freezer; accessing the spilled cubes is a nightmare, for which I now have a special homemade device for this job. 3). Now that fridge is “old” (2012 purchase), water is leaking to bottom of freezer compartment, the freezer jams if it’s not removed. Every 5-6 days, I must empty the bottom drawer of freezer, get down on hands and knees, chip away 1/2 inch of ice from freezer floor, then re-pack bottom drawer!4). Upon calling Frigidaire about the last issue, representative advised me to “purchase a new one, it’s old”, which I definitely will, however, not from this company or any of its affiliates!

Remodeled my kitchen less than 3 years ago purchasing all new appliances, range, dishwasher, refrigerator and microwave oven, all purchased, delivered and installed on the same day. About 3 months ago I started having trouble with dishwasher whereas all lights on panel lit up and would not go off. Followed instructions to reset same result an error code stating that the control board was bad, mind you weve only used this dishwasher roughly 12 times since purchase or 4 times a year during holidays. I have posted complaints and placed phone calls with zero response. The holidays are here and I am unable to use my dishwasher which just makes it an unusable brick in my kitchen. Additionally my refrigerator is not working properly either. It wont hold temperature, the filter leaks and seems to ice up everything. Ive reset a number of times after which is the only time it works properly for a few days then back to chaos freezing everything on both sides. Im really hoping planned obsolescence lasts longer than 2.5 years. In the meantime, I dont feel that I should be needing a new dishwasher after only 12 uses of that. Ive also heard there may be a recall on my machine, but I dont know, because no one responds! Can someone please get back to us?

800/5000. With a kitchen set at Brandsmart brand Frigidaire, 5 months later the refrigerator started to have problems, a noise that came from inside the refrigerator, call Frigidaire and they sent a technician 8 days later. This technician changed the ice maker first and said that was that, the second day followed the problem, the technician has already changed, the refrigerator has changed and the problem is the same, now I call them and says that when the technician comes the refrigerator does not have a problem, they are a scammer and thieves company, the customer service is pessimistic, always buy in Sears and the truth never I have problems, just because I went through this store and saw the prices, but it is not worth paying more and they treat you as if you were a garbage, Frigidaire is a company **.

I purchased a custom size Frigidaire cook top stove, and paid over 1200.00. After just 4 years of minimal use, the oven heat was measured 110 degrees colder than the usual 350. The repair man had to send it out for repairs and it will cost over 400.00 to fix it. I called and left messages at the customer service department, all to no avail. I dont expect to have it fixed for free since it is 4 years old and not 3, however I thought Frigidaire was a reputable company who would like to stand by their products. The run around I received was unheard of and I maintained civility at all times. I am very disappointed with Frigidaire, will never buy another product or recommend them to anyone.

It first started with the stove. After three months of using it, the cooktop began to pit. It appeared to be chipping. Never once did I cut on it. A couple of times, I did boil over macaroni. The cooktop was replaced but I did have to pay for the service guy to come and replace it. Then, one of the computer boards in the water/ice dispenser burned up. It began to smoke and stink. I again had to call for service, which I had to pay a service call for and a labor charge. When the new board was put in, it was a bad board and it burned the second board. This adventure was around $400.00 by the time I was through, for something that was under warranty. Now, my microwave isnt heating and the magnetron is under warranty for ten years. However, by the time I finish paying a diagnostic fee and a labor charge, I really paid for the part! I will never buy Frigidaire products again!

I purchased a new Frigidaire refrigerator less than 7 months ago. I spent $1200.00 at Home Depot on this fridge. My fridge started leaking and upon further investigation I found it was my freezer thawing out as the unit had faulted out and turned itself off. I called the number listed inside the fridge for service where I was told someone would need to come look at the fridge to determine what parts or service was needed. Then I was given the # of another distribution facility (not Home Depot) that serviced all of Frigidaire fridges. The soonest I could get service was 5 days out. I ask the friendly lady what in the world I was to do in the meantime as my wife had just been grocery shopping. She explained how I could fill up bags with ice to keep my groceries cool. 5 days later I was anticipating a service man at my house and when none showed up I was told Frigidaire took me off the list for the serviceman. Irate, I called Frigidaire to get some relief and was put on yet another list to be contacted in 2-3 business days once they could find another service provider.

Brand new washer/dryer combo - The washer died in three days. I called in and they referred me to an authorized servicer. I waited four days for him then needed a part. Still waiting on day 17. I now called Frigidaire and said, Please just take back the machine. They said no. My retailer was ready to do a swap, but Frigidaire wont authorize it. My retailer should have stepped up and helped me out, but they are lame too. No one cares that I spent good money and got the shaft. I said, How could you allow it to drag on this long? They said, It is our policy. I said, Screw your policy. I will never buy this product again. So as soon as they are fixed, hey goon Craigslist and I am getting a different brand. Dont buy Frigidaire. Its all junk.

We bought this refrigerator and the noise of the unit is very loud. The unit works perfectly but because of its design the unit produces more noise from its compressor than any refrigerator Ive ever heard. If I knew this I would have opted for a different refrigerator. The so-called stainless steel is not stainless steel and if at any time the protective finish is compromised on inside or outside it will rust. Its not right that you can say stainless steel and the metal is not stainless steel. To prove this point you should not be able to have strong magnetic properties with stainless steel because of the lack of iron in the material and yet the so-called stainless steel does work as well as plain steel which will rust. I hope this helps other unsuspecting consumers when they meet with fraudulent marketing tactics that we all must deal with more than ever today.

I purchased a Frigidaire Professional double wall oven (model FPET3085KFA, serial number NF93005455) in August 2009. Over the next 4 years I have had to have it fixed 3 times for a total cost of $941. The following parts went bad: 1) Top blower (part 318073028) and thermal fuse (part 318004902); 2) Burned up heating element plug and relay circuit board (part 316443911); 3) top oven bottom heating element (part 318604604). This oven gets normal residential use only, approximately 1 hr of use per day.

First let me say that Frigidaire replaced my top mount refrigerator Freezer because it was a lemon. To sweeten the deal they sent me 2 new water filters. Water Filters last 6 months. Time has passed and it is time to change the water filter (6 months). I open the package to find the filters they sent me are the wrong ones. I call to explain that they sent the wrong filters. They explain that there is only a 90 day return policy. Why would I open an item before I needed it? Needless to say these babies are going up on eBay and I will purchase OEM filters. This is a policy they did not think out.

I upgraded my kitchen with a new 4 piece silver, grey mist Frigidaire appliances. I was told that Frigidaire was the best. My previous appliance was Frigidaire. I had no problem with them. My refrigerator broke within a 1.5 years. I was awaken by my smoke detector @ 4:30 am on 10/11/14. My kitchen was completely filled with smoke and a burning smell. After searching for what was burning, I saw smoke coming from the back of my fridge; so scary. I have NEVER had a problem with a NEW appliance before this issue. Called Frigidaire and was given no sympathy or empathy. I was told it no longer under warranty and that I should purchase an extended warranty after I have the problem fixed. The parts on my American made appliances were shown as made in Mexico. Very Strange. I could not see paying $1000s for appliances then paying $800 to get a NEW appliance fixed. My heart was broken. After 2 weeks with no fridge, they agreed to pay for the parts, but the labor and service call was well over $300. Frigidaire need to work on their Customer Service Dept. I was hung up on several times, after being on hold for 30 minutes, my call was placed back into the cue, I was given misinformation, the list goes on and on. I just cant believe a company that I thought was so upstanding, turned out to be very disgraceful. I can no longer tell my friends and family to purchase any Frigidaire appliances. Yes, it looks great, but thats about it. :-( I have receipts, documentation, names and dates to back up every thing I have said, which is entirely true.

We renovated a 1971 kitchen only 2 years ago and purchased the Frigidaire professional series: oven, fridge and dishwasher for a total of $5,000 through Sears. The side by side fridge doors never have closed properly from day one. When you close one side, the other side pops open and remains ajar. For the last year, weve had problems with the panel on the stove. The element buttons work occasionally and weve had to trip the breaker because weve had so much trouble with the cancel button not working. I, too, thought Frigidaire was an established brand name and would have quality products. We live in a remote northern Canadian town where repair services are not available. I would never purchase Frigidaire again and certainly after reading the other posts, I am on my way to check the bulb in my fridge.

Brand new purchase refrigerator FGHB2866 12/16. Delivered 12/21. Out of the box ice maker does not work! Contacted seller. Told them I want a new refrigerator in working condition - they told me it is not Frigidaires policy to replace - still to contact frigidaire. Also brand new range - FGGF2058RFC - during operation of the oven the control knobs for the stove top get extremely hot due to vent placement directly underneath knobs - poorly designed - should not have to wear a mitt to turn knobs! Dishwasher DGCD2444SA1A out of the box - dent and scratch lower left hand door panel - not quality control. Products are made in Mexico, China etc. Not USA made. Frigidaire products are junk.

I purchased a side-by-side refrigerator with front ice dispenser on 5/15/11 for approximately $1200.00.Within a few months the ice dispenser would not dispense ice. I called Frigidaire and they gave me a company to repair which were a no show thrice. I called again and they set me up with a new repair company which to date has been here four times. They have spent about $880 to fix it and replaced everything. I called Frigidaire today to complain and request a new refrigerator as this is obviously unfixable. The representative told me about 6 times they would continue to attempt to fix it and their warranty is very clear that they dont have to replace it and there is no such thing as a lemon law for refrigerators. My concern is that they will ride this out to beyond the year or not correctly repair so that when the year is up I’d be stuck with a bad dispenser. They are sending the same parts they just put on and sending the tech back for the 5th time rather than admit it is a defective fridge and replacing it because under federal law they dont have to, the representative told me several times. In one year I will have no recourse and a bad fridge.

In late November 2015, we remodeled our kitchen and purchased a complete suite of Frigidaire Gallery appliances. We couldnt install the dishwasher until the granite countertops had been fitted so the dishwasher went in last, a few days before Christmas. As soon as it had been plumbed in (at a cost of $120 by our Lowes kitchen fitter), a 15 minutes rinse cycle lasted three hours. I switched it off and reset the machine. Another 25 minutes cycle last four and a half hours. I called Frigidaire and they said that they couldnt get anyone out until January 2016! I called HHGregg who said that its not their normal policy but they would order us a new one, but we had to pay for it over the phone, return the old one to the store (a 64 mile round trip), and then we would get a refund on the original one. So 64 miles later, we had another dishwasher, which my husband had to install, since the kitchen fitter wouldnt come back without another charge. In February, I noticed that the side-by-side refrigerator was dropping temperature on the fridge side. It went from 38F to 14F, up and down wildly, then it would settle back at 38F, then the freezer would start to defrost. In the middle of this, we lost endless amounts of food as it completely froze in the refrigerator and defrosted food in the freezer. Customer service at Frigidaire was dreadful and they would not even guarantee that someone would call you to make an appointment for a further two business days. By this time the fridge went back to its normal temperature. I eventually got them to give me the local Frigidaire repair man and I dealt with him directly. Over period of a month or so, every time he was scheduled to come the fridge worked correctly, then froze everything in sight. Finally, we got it fixed. The damper hadnt been installed correctly and we were a filter missing. Were now holding our breath waiting for the stove or microwave to break down. I will never buy Frigidaire appliances nor will I recommend them.

Brand new Frigidaire Gallery Dishwasher that retails in 2021 for $719 went bad after only 3 months in brand new home! After 3 months whole computer motherboard had to be replaced as well as new pump! This was clearly a lemon and it was only under warranty for 1 year. During the 2nd year, continual problems with pump mechanism and computer motherboard that had to be fixed and wasnt cheap. Today I called Frigidaire (03/16/2021) and spoke to agent Ethan 3:40 PM ET who told me there was nothing that could be done by Frigidaire, that Id have to call my own repairman at my expense. This appliance is clearly a lemon. In fact, when the Frigidaire service repairman came to fix the motherboard and pump when it was under warranty, he said hed never buy one! My advice: DONT EVER BUY A FRIGIDAIRE APPLIANCE!!!

I purchased a Frigidaire washer (FAFS4272LW) and dryer on October 1, 2011. Since purchasing these items I have had a major service on the machine at 15 months when the cement block disintegrated causing the machine to stop spinning. Repair cost me $600.00 - NO WARRANTY. Frigidaire/Electrolux did not want to help me stating I did not get extended warranty for this item. Who would think this front load washer of 15 months would have such an issue? I finally got them to replace the cement block but I was to pay for service. 600.00 later the machine is fixed and I am left cleaning the mess the service man did not clean. Fast forward to August 15, 2015. The washer is not yet 4 years old and again the cement block has cracked and I am left without a machine - since this is not covered as I refused to give Frigidaire another penny and purchase an extended warranty. By the way the customer service person told me this part would not be covered pre-existing problem. I just took the machine and junked it. I did go out and purchase a Samsung Top Load AquaJet machine with a five year warranty - anything happens to my machine they will repair it at no cost or replace it. Customer service thanks to PC Richards at its best unlike Electrolux. I will never purchase another item that has the name is GE/Frigidaire/Electrolux again.

The stove and oven are functional. It is a new unit, but it also feels so tiny regarding quality of materials. I question the longevity of its function. Our family had a stove that lasted 30 years. I dont think that this unit will endure that long. Planned obsolescence.

This has been a terrible purchase, screws stripped in dishwasher and replaced the dishwasher with one that gets so hot it melts the silverware holder in the dish washer and screws still stripped. The oven not beep when food done. Only two products without problems has been the refrigerator and dishwasher. Crossing my fingers.

I bought Galaxy range. When I cooked for thanksgiving dinner, the backside of the range with its computer components and keypad melted. PC Richards sent a repair person out who said that we used pots that were too large. We did not use enormous pots aside from there should not be melting components on an appliance that gets hot. It is a fire hazard! Frigidaire keeps apologizing for this defective appliance but not giving solution to a useless range. I am told by Frigidaire that I can only use pots that do not extend over the burners in the back. The burners are 2 inches and 4 inches in diameter? Who has pots that small?

Im writing on behalf of my daughter who is due to give birth any day now and who has waited since January for Frigidaire to make right a product that does not work. In the last four weeks, Ive spent nearly 8 hours on hold BEFORE I could actually talk to someone, and though it has been 8 months, the replacement dishwasher which Frigidaire was supposed to deliver has not been delivered. On two occasions, delivery men have brought out a new dishwasher but then, mysteriously, the new machine was deemed broken in delivery and impossible to install. Ive been instructed to send copies of documents to prove our purchase even though they have record of the fact that she owns it. I am waiting for Frigidaire to deliver a serial tag to me - Im supposed to attach it to a rebate email. I have never received the tag.My belief is that Frigidaire is attempting to get out of replacing the product which has never worked by delaying until it is no longer in warranty. They are a dishonest company, run by incompetents or worse, they are criminals and are happy to take money and try to grind consumers down by making their service impossible to get all the while recorded messages assure those of us on hold that Frigidaire is concerned and cares about its customers. RUN, RUN, RUN, but do not buy anything any Frigidaire.

I am beyond FRUSTRATED with ALL of my Frigidaire appliances. We purchased our new home last year September 2020, ordered a new refrigerator, dishwasher, microwave and cooktop (all professional line) appliances in October/November 2020. Within 6 months we had to have ALL the cooktop, microwave and refrigerator serviced, with the exception of the dishwasher (knock on wood). Fast forward to this year, we wanted to stay with the Professional line since that is what we purchased last year. Received the brand new double wall oven this afternoon, 12/15/2021. Within 30 minutes of the installers leaving the stupid oven gives an Error Code message (F47). My husband has been on hold for more than. We have spent over $7,000 for appliances for them not to work!!!! We were told that the Professional product line was the top of the line appliances for Frigidaire. I will be writing the CEO Mr. Alan Shaw, the Board and everyone else about my issues. I will also be writing up reviews on all of my social media pages. This is ridiculous! I was about to go with Samsung appliances but decided on Frigidaire because I figured that I would have more problems with Samsung. I should have followed my first mind because I am beyond frustrated with Frigidaire Professional. And to make matters worse....its the week before Christmas! How in the heck am I supposed to host dinner with a busted oven!!!! If I could give a negative -5 stars I definitely would.

My Energy Star Frigidaire Tumble Action front loading washer hasn't let me down since 29 March 2006, knock on wood! It's just my husband, our dog and me, so it obviously doesn't get the high usage that perhaps an average family would. Even though, I think 14 years is pretty good.

Purchased the Gallery series in 2012. Frigidaire replaced the refrigerator due to multiple issues with the ice maker. The replaced refrigerator now has issues with the ice maker. Called a repair service and they found that the refrigerator is rusting from the inside out showing me a big rust spot that is leaking on the back of my refrigerator. Obviously have a bigger issue than the ice maker. Repairman tried working with a Frigidaire technician sending pictures 2 times with no luck. I called customer service, they wont let me talk to the technician. Told me to call an approved Frigidaire repair service giving me contact info. One place wont return my calls and the other place wont come because they dont want to get involved because it is out of warranty. I dont think it is normal for your refrigerator to rust from the inside out. Seems like a $2,000 refrigerator (replaced in 2013) should last more than 5 years and it wouldnt be normal to rust from the inside out! What poor customer service. I am out of leads to pursue. Not to mention the microwave burned out and we need to replace the Frigidaire microwave too.

I had recently purchased a stove, dishwasher, washer and dryer. Have had problems with all of them. Stove - just before Christmas stove cracked out. Called Spencers home and appliances. They fixed it. Microwave started sparking. Spencers fixed it. Dishwasher - 2 days after install control panel went out. Spencers came out and fixed it. Dryer hinge wont stay closed. Spencers came out and fixed it. ALL FRIGIDAIRE products!!!!! Now here is the sad part. Dishwasher control panel went out again just about 12 months after it was replaced. WOW!! DRYER door broke again. Im starting to see a pattern!!! Ive had to have this stuff fixed. Called customer service. This was a joke. Finally I was baked into a corner where I had to buy their warranty. 250 dollars but didnt go into effect until a month out. Then they put the warranty on the wrong appliances but they didnt care. Then they didnt bother telling me they were going to fix it without me purchasing the warranty. So at the end of the road I got no help from Elizabeth their supervisor. This company plays the odds of who will actually keep coming after them. Dont buy their products. I own a construction company. I am hiring 25 people to stand out in front of a lot of their stores with sign in protest. I will go buy new products.. Yes this will all cost me a lot of money but its going to cost them more. What this company is doing is not right or ethical They will hide behind their warranties to get over on people instead of doing the right thing. Next is BBB.

I bought a refrigerator, microwave, stove and a dishwasher in July 2014 from ABC Warehouse in Dearborn Michigan, and both the refrigerator esp. the icemaker broke within 30 days of the purchase. Of course the warranty fix them but ever since the icemaker broke 3 other times and now the items is out of warranty. Today both the microwave and ice maker doesnt work. Frigidaire gallery products is a piece of junk. Never in my life I have own so many lemons that went sour so soon. Lemons suppose to sour but these products are rotten. Im so mad its costing more money for the warranty versus the cost to fix them because the products keep breaking down after the repairs. Close the company. Sad sad sad.

I bought this 26 black refrigerator in July 2013. We have had freezer problems with it since day 1. First it needed a new motherboard, then freon, then whatever... the list goes on and on. I have the Sears protection policy (thank God) but they will not replace it and say they can fix it. They havent fixed it right in 3 years; the problem is recurring and it is always with the freezer. I like the look of the freezer and the refrigerator side is fine. I do not recommend this product to you... get something else and save time. I will not buy a Frigidaire ANYTHING based on this refrigerator.

When we bought our home back in March 2016, we replaced the kitchen appliances with smudge resistant stainless steel Frigidaire ones. We quickly realized that THE HANDLES are not smudge resistant. Annoying. We also noticed that the drawers were so tight and stiff we could barely open and shut them. The company sent us a food grade silicone spray to treat the rails. THEN, 2 months after we got the appliances the motherboard on our dishwasher crapped out. We had to wait 2 weeks for the part to come in. Shortly after, the motor in the ice maker went.Again, replacement needed. Recently, it started being fussy again, requiring the ice to constantly need to be cleared from the blade in the front or it hangs up and won’t spin. And now, AGAIN, the motherboard went on our dishwasher. And we are expecting family from out of town in a week for our daughter’s wedding. At first, Frigidaire offered to pay for the part, but wanted us to pay for the labor, because it was out of warranty, and we didn’t purchase an extended one.So I asked them, How is it, that we spend $580 on a new dishwasher, and we are told we need to spend an extra $100 to $200 in order for the company to stand by their product? I told the Frigidaire representative that I felt like the extended warranty was extortion. I asked her how she would feel, if she spent that kind of money on an appliance and it lasted less than two years? I said that our last home had a cheap KitchenAid builder’s grade dishwasher, and we never had an issue with it in 10 years. She checked with the manager, and then she told me that they would do the repair for free as a one time courtesy. But that I should purchase the extended warranty??? I said no, because if it needs repairs again, I’m getting rid of it.

Have a Frigidaire 5-year-old refrigerator. Plastic pieces are breaking and falling off. Dishwasher less than 2 years old, sometimes it worked, sometimes it didnt. Never works now because I got so mad I kicked it. Finally, my laundry center (single unit washer/dryer) broke, actually within the warranty period. Been working with Frigidaire for 6 weeks now trying to get it fixed. Replaced the motherboard, that didnt work. Been trying to get the tech out since. Maybe Monday. They say We have acknowledged your washers problem and are on a path to a resolution. That washes absolutely no clothes.

My husband and I purchased all new Frigidaire Gallery Appliances on 3-22-2014. On August 5, 2018 the compressor went out on the refrigerator with no warning at all. It had not been running warm, it was not making any noises, the freezer just shot up to 34 degrees and the next morning the refrigerator was at 59 degrees. This is at minimum an $800.00 repair. We did not purchase the extended warranty, it would have been past the time of use anyway. In speaking to customer service at Frigidaire their only response was they will make note of my dissatisfaction with the product she also commented had I purchased the warranty this would have been covered since you have up to 13 years after you buy a product from Frigidaire to get one. Clearly, this company does not care about customer service or making a top notch appliance. The dishwasher died after months requiring a $275.00 repair. We will never purchase another Frigidaire appliance!

In 2012, I purchased all Frigidaire appliances (Refrigerator, Oven, Dishwasher and Microwave). I also purchased the Extended Service Agreement and renewed with an expiration date of 3/27/2020 on all the appliances. In November 2017 I noticed a crack on the door of the microwave located at the bottom of the handle. This is probably due to the design of opening and closing. The microwave is Model #FFMV162LW Serial Number KH12401883. Purchase date 9/5/2012 ($199.00). The extended service contract #[protected] (spent $163.93 on this service). When I contacted the 800# to report this, I was told it is not covered, because it is not part of functionality. I have read over the contract. Nowhere does it mention the door not being a significant part of the functionality; it does need to be closed to function. The contract does not mention at all that the door is not part of the extended service.I then went on the Chat Line to further submit my frustration of all the expense I put in to all these extended services I purchased on all the appliances, not to have Frigidaire back up their products and services. These will be the last Frigidaire items I will purchase when I am in need of future products. **Answer received: I appreciated reading you complaint. Im quite heavily involved with the industry and think I might be able to shed some light on the subject.The issue youre referencing is a problem of physical damage versus that of electronic/mechanical problems. Physical damage is something most extended service guarantees do not cover; for example, closing the door too hard and cracking the door. This makes sense whereas theres no way to determine how the crack really occurred. For what its worth, I own several Frigidaire appliances and dont hesitate to recommend them. Admittedly I prefer the Gallery and Professional lines as compared to that of the basic Frigidaire series, but if one knows the line fairly well, they can become a great value. Hopefully this helps clarify the issue.**I replied with: Sorry Shaun, but this seems to be a standard reply you are giving many of the complaints posted here. I still stand by my statement that I will not purchase any more Frigidaire items. After the several conversations with Frigidaire, there has not been one single reply. I asked if all my methods of contact (phone and live chat) had been recorded, to which I was informed they were as I suggested upper management review. When one receives mailers saying you are best to purchase a service agreement (kind of an extended warranty) that pretty much costs more than the unit itself, you are believing the Company will address the problem. In this case, me, the customer, was not satisfied with three issues; 1) Product flaw 2) Misleading extra coverage 3) Level of caring from Company.

I bought a Frigidaire fridge last January. It had a warped freezer door. After waiting for months with no part availability, I was extended a buyback letter. I filled it out and sent it back before the expiration date. I’ve been waiting for the refund since September and have never received it even though it is only supposed to take a few weeks to complete. I’ve made numerous phone calls, but just keep getting the runaround. In a few weeks, it will be a year that I’ve been dealing with this. It’s ridiculous and I cannot find anyone that will answer an email or help me resolve this. I had to pay more money out of pocket to have a working fridge.

I purchased a 26 Frigidaire fridge from Leons on Sep 26, 2012… On March 25, 2016 at 4 a.m. our power went out and we immediately smelled a terrible burning electrical odor. We searched our whole house and the only place that we could really smell it strongly was in the laundry room where I have my Frigidaire fridge. We called the fire department as the smell was so toxic and they came in with flashlights and searched our whole home. They sensed the smell was from the Frigidaire fridge that they had pulled out from the wall, however, did not see anything. They left and advised to check around once the power came back on. The power came back on at 7 am and the smell was even worse than before. The strongest smell was coming from the laundry room. My son was standing by the Frigidaire fridge when all of sudden he heard a sizzling sound and then flames radiating from the back of the fridge.I ran and unplugged the fridge, and he ran to the garage to get the fire extinguisher (thank God we had a fire extinguisher!!!). Also, thank God the firemen had pulled out the fridge away from the wall or the whole wall and baseboards would have been engulfed in flames. We managed to put out the fire and there was so much toxic smoke we called the fire department once again to make sure that the fire was out. The firemen came and aired out our home and ensure us the fire had been properly extinguished and commended my son on his fast thinking. I have since written to Frigidaire with my complaint several days ago to call me as soon as possible and to date have not heard a word from them. Is this legal or do I need to apply to small claims court and have them charged with almost burning down my home and providing an inferior dangerous product? I tremble to think had we all left to go to work and this had happened while we were not at home, I would not have a home today and our dog would be dead! This is unacceptable and I think its time after reading all of these complaints that this company is held accountable for the product that they offering to the public and to compensate clients who had the faith in purchasing their product that they were purchasing a reliable, dependable product. Does someone need to die in a fire for them to be charged or sued? I will pursue legal litigation unless I hear back from Frigidaire soon and they compensate me for not having a fridge any longer that I depend on every day and for the frightening experience me and my family had to endure!

Wow, where do I start? Six years ago, we renovated a house and bought all new appliances. Lowes was having a sale on Frigidaire, so we chose all Frigidaire appliances (refrigerator, range, microwave, dishwasher, washer and dryer). Almost immediately, we had a strange issue with the refrigerator. If you put items, i.e., sodas, on the bottom shelf, you cant open one of the crisper drawers. The weight of the sodas pushes down and prevents the drawer from sliding. Very poor design.About a year after the purchase, the dishwasher stopped working. We called out the repairman and the motor had gone bad. He said there was a series of motors that were bad and Frigidaire replaced the part for free but we still had to pay for labor. Also, it takes a long time for the stove to preheat. It takes 20 minutes to pre-heat to cook a pizza for 20 minutes. It is quicker to have a pizza delivered!Year three, the dryer stopped working. The main circuit board was burnt up. We were told it was not worth fixing and we had to buy another dryer. (We did not buy a Frigidaire). Now we are on year six. The clear coating that stops fingerprints on the stainless steel is wearing off both the microwave and refrigerator. This looks terrible. So, when we spend $3000 on appliances, we expect them to last more than 6 years. We are now faced with the thought that we will have to replace everything again. Poor design, unreliable, poor longevity, and looks terrible after a few years. We will never buy another Frigidaire product.

We bought a new home in 09/13, we upgraded our appliance package to the tune of 1800.00 dollars above the amount allotted by the builder. We had nothing but problems with the appliances. Dishwasher, stove, and now the fridge. Yes I understand they are just over 5yrs old. But when we bought the appliances we made sure of the warranties on the units. typical warranty 1yr complete, 5yr compressor. Weve had to have the fridge serviced a couple times over the years, and Frigidaire {Electrolux} has been aware that there was a problem with the compressor. So fast forward a couple months, now the unit is completely off warranty. Low and behold they will not warranty the compressor. Sorry of which they have changed their warranties to now only be 1 yr for the complete fridges, no compressor warranties beyond the year. But they would gladly sell me a NEW compressor to the cost of 495.00 canadian, shipped. But I must have a Frigidaire approved installer put it in at the cost of 695.00, bringing the total repair to 1100.00 Well we decided to just scrap the fridge since the repair is so costly, and no guarantee it would last. So why not just buy a new Fridge from another manufacturer. Oh ya did I mention Samsung, Dayco and numerous other manufacturers have increased the warranty periods on their refrigerators. The last time I ever buy a Frigidaire or Electrolux product ever. Also I will make sure as many people know as possible that they do not stand behind their product.

This dryer was never the best, but just before the year warranty was up. We got the error code “E 64 Call Service” (the element). I had emailed and tried to call Frigidaire with no response at all. I therefore replaced the element at my cost of $200. About 1 1/2 years later it happened again, ok replaced it again. And 2 more times 1 year between each time it happens. Then last October it happens again and this time I email Frigidaire again and this time they respond and say, Sorry, you are out of warranty and we cannot help you. Not happy I replace yet another element at my cost. Well this one only lasted 3 months. With ZERO support from Frigidaire we are buying another Dryer and will NEVER buy another Frigidaire product ever again.

I spent over $1800 in Sears on a small wall oven 5 months ago and what a waste of money. I used the Self Clean feature on the lowest setting for the first time, just to see what it was like. I followed the instructions and everything seemed fine. Until I went to use the broiler the next day. Nothing. Then I tried the oven. Again nothing. Neither would get hot. So I called Frigidaire and scheduled for a technician to come out. I was given a date and took the day off. He didnt show up and their customer service Reps were very rude. So I called back Frigidaire and scheduled for a different service company to come out. The Rep called me and asked what happened to the oven. After I told him, he said he knew what had happened and ordered a new thermostat. It took nearly 2 weeks to arrive. When he eventually showed up with a colleague, almost 4 weeks later, the oven didnt get fixed. The gas pipe is in the wrong position and they didnt want to touch it. So Im still waiting to get this oven fixed and Im extremely frustrated. Frigidaire is not a reliable company when it comes to the quality of their appliances or the companies they use to repair them. My previous oven lasted 30 years and this one didnt even last 6 months. I will NEVER buy another appliance made by them or recommend them to anyone. DONT BUY THEIR PRODUCTS!

I have bought a package deal over a year ago - Fridge, stove, microwave, dishwasher. The first week the stove broke. Under warranty but took 2 weeks to get it fixed. As soon as the 1 year warranty is over my fridge is not working. I have a fridge in my garage that I had for 15 yrs and never had a problem. I will never buy a Frigidaire again. As mush as appliances cost they should at least work for 5 yrs not 1.

Have to have it in air conditioned room or warranties are void. Poor refrigeration unit. Poor insulation. Heat goes in walls then absorbed back into freezer. Door is cold from poor door insulation. Very poor engineering. Cheap junk.

How do we get this to some place that can help? Lets print and place in store you bought every bad comment here. I spent $1500 5 yrs ago on Frigidaire washer/dryer set. Of course my washer STOPPED WORKING AFTER 5 YEARS! I THOUGHT MORE MONEY MEANS BETTER QUALITY NOT WITH FRIGIDAIRE! I called used appliance store buy $200 washer that will be delivered Tom. Do not buy this expensive lemon. I am contacting attorney general. Someone has to stop the stores!

Bought the entire line of these products - double oven, microwave, refrigerator, dishwasher. From the start the ice maker never made ice. Weve had 4 techs out to fix it. Last issue was the entire control board needed to be replaced. The dishwasher pump has been replaced. Currently the microwave doesnt heat and the top of the double oven wont heat. Called Frigidaire and the offered to sell us a 2-year warranty for $498. Wow, way to back your products. 4 appliances and every one of them is total garbage and NOBODY at Frigidaire cares. I will never buy a Frigidaire product again. And to think, this is their PROFESSIONAL line!

I purchased the Frigidaire stand up freezer/fridge combo when I built my house. The matching set cost me $5,000 for it. Within the first year of purchase the fridge went out and Frigidaire sent out a technician to repair. Unit should have been replaced while under warranty but they did not want to hear it. Skip forward to some time later, I paid for the extended warranty for the fridge and the icebox but was refunded my money just on the fridge because it was broken under warranty and they would not cover up as I was told but unfortunately for me the rep in customer service didnt seem to put that in the computer and only put refunded due to being broken when it wasnt. Now my unit is out and I questioned them about it. They send me with the runaround. All my appliances in my home are Frigidaire. I will be replacing everything in my house to get the name Frigidaire out of it. I am out now $500 dollars as I paid for a repair service to come look at it and replace items that were replaced before because they broke the first time and Frigidaire doesnt seem to care. Well they will care. I can promise this!!! Sincerely, a pissed off customer.

Frigidaire Gallery Series only worthy of a shooting gallery. Upon purchasing our new townhouse from a developer we opted to upgrade our appliances - all of which were Frigidaire products including washer, dryer, dishwasher, stove. A garden hose and a table fan would have been more effective than either the washer dryer combo or the dishwasher. Despite being labelled as commercial, heavy duty, super capacity it doesnt take an active imagination to realize that it must have been opposite day when the marketing team drunkenly scribbled the copy they wanted to label the washer/dryer with. We consistently have to remove wet clothes from the dryer and run it again with only a handful of pieces. It usually takes three complete cycles on the highest heat setting to dry even the most modest load of laundry. The washer stops mid cycle on account of being over weighted with a single set of bedsheets The same goes for the dishwasher which takes over 3 noisy hours to run a single normal setting wash, only to find half the pre-rinsed dishes still need to be hand washed. Complete waste of money and time. AVOID AT ALL COST.

I love my new Frigidaire range. It's simple and easy to use. The coil elements heat up quickly. The bottom element in the oven has a cover so the heat is more even and no hot spots. I love the fan in the back, it keeps oven temperature even and cooks the food more quickly. It's easy to clean and I like the digital clock and timer. It's pretty simple, pretty basic and works well!

We have been highly disappointed with our Frigidaire Products (owned by Electrolux). We bought Frigidaire Gallery Professional Series in 2003, a refrigerator, a range, a microwave and a dishwasher. So far, we have had the fridge repaired four times, the range once due to a recall item and now the microwave quit working. We are waiting for something to go wrong with the dishwasher. Frigidaire used to be a reliable company, no longer. I would strongly recommend not buying their products. Frigidaire customer services only comment was to say they were sorry for the inconvenience.

Back in August 25th, 2006 I purchased 3 Frigidaire products: stainless burner gas cooktop, a double gas wall oven and an over-the-range microwave oven from AjMadison. Out of the 3 two are broken or dont function properly. I had my entire downstairs, which included the kitchen completely, remodeled. In 2007 all the new appliances were installed. I started having problems almost right away with the microwave. The hinges started to get really loose to the point of not being able to use it unless we held the door shut. Then the exhaust fan started coming on at will. We had to literally have to unplug the exhaust fan cord. A repairman came out and we thought he had fixed the problem but shortly after that every time we use the microwave it sounds like its about to exploded. The noise is that loud. Now our gas double oven door hinges broke. We had two repairmen at different times that tried to fix the hinges but it can not be fixed or replaced. The whole oven unit has to be replaced because this stupid oven is a one piece unit. I contacted Frigidaire and they said that there is nothing that they can or will do about it because they are no under warranty anymore and that I should have purchased an extended warranty. How dare them! A person should not have to purchase anything extra not unless they want to not have to so that these cheaply made appliances will be covered for some repairs. This company has known for a very, very long time that most of their appliances have serious problems. I refuse to pay for the items I already paid for once. Im sorry, I wont cut the mustard with me. Im very upset and something needs to be done about this on-going problem; otherwise, more people like us will get taken to the bank. We are retired people. I should be enjoying my retirement rather than trying to figure out how Im supposed to pay to replace these things. My question to all of you who are going through these problems with me is what are we going to do about it? I want to file a class action lawsuit. Are you with me or not?