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General Motors Automobile Error Codes
General Motors Automobile Error Codes

General Motors Automobile Error Codes

If you're looking for help fixing your General Motors Automobile, look no further! Our comprehensive General Motors Automobile error code guide will explain common issues, provide tips, and show you how to read your model's error codes.

P1031  
HO2S Heater Current Monitor Control Circuit Sensors 1 

P1032  
HO2S Heater Warm Up Control Circuit Sensors 1  

P1105  
Secondary Vacuum Sensor Circuit 

P1106  
MAP Sensor Circuit Intermittent High Voltage  

P1107  
MAP Sensor Circuit Intermittent Low Voltage  

P1108  
BARO To MAP Sensor Circuit Comparison Too High 

P1109  
Secondary Port Throttle System 

P1111  
Intake Air Temperature (IAT) Sensor Circuit Intermittent High Voltage  

P1112  
Intake Air Temperature (IAT) Sensor Circuit Intermittent Low Voltage  

P1113  
Intake Resonance Switchover Valve Circuit 

P1114  
Engine Coolant Temperature (ECT) Sensor Circuit Intermittent Low Voltage  

P1115  
Engine Coolant Temperature (ECT) Sensor Circuit Intermittent High Voltage  

P1116  
ECT Signal Unstable Or Intermittent 

P1117  
Engine Coolant Temp Signal Out-Of-Range Low 

P1118  
Engine Coolant Temp Signal Out Of Range High 

P1119  
ECT Signal Out Of Rage With TFT Sensor 

P1120  
Throttle Position (TP) Sensor 1 Circuit 

P1121  
TP Sensor Circuit Intermittent High Voltage  

P1122  
TP Sensor Circuit Intermittent Low Voltage 
 
P1125  
Accelerator Pedal Position (APP) System 

P1130  
HO2S Circuit Low Variance Bank 1 Sensor 1  

P1131  
HO2S Circuit Low Variance Bank 1 Sensor 2  

P1132  
H02S Circuit Low Variance Bank 2 Sensor 1  

P1133  
HO2S Insufficient Switching  

P1134  
HO2S Transition Time Ratio  

P1135 
HO2S Lean Average Bank 1 Sensor 1  

P1136  
HO2S Rich Average Bank 1 Sensor 1  

P1137  
HO2S Bank 1 Sensor 2 Lean Or Low Voltage  

P1138  
HO2S Bank 1 Sensor 2 Rich Or High Voltage  

P1139  
HO2S Insufficient Switching Bank 1 Sensor 2  

P1140  
HO2S Transition Time Ratio Bank 1 Sensor 2  

P1141  
HO2S Bank 1 Sensor 2 Average Voltage Level  

P1143  
HO2S Bank 1 Sensor 3 Lean Or Low Voltage  

P1144  
HO2S Bank 1 Sensor 3 Rich Or High Voltage  

P1145  
HO2S Cross Counts Bank 1 Sensor 3  

P1153  
HO2S Insufficient Switching  

P1154  
HO2S Transition Time Ratio  

P1155  
HO2S Lean Average Bank 2 Sensor 1  

P1156  
HO2S Rich Average Bank 2 Sensor 1  

P1157  
HO2S Bank 2 Sensor 2 Lean System Or Low Voltage  

P1158  
HO2S Bank 2 Sensor 2 Rich Or High Voltage  

P1159  
HO2S Cross Counts Bank 2 Sensor 2  

P1161  
HO2S Heater Power Stage Circuit Bank 2 Sensor 2 

P1163  
HO2S Bank 2 Sensor 3 Lean System Or Low Voltage  

P1164  
HO2S Bank 2 Sensor 3 Rich Or High Voltage  

P1165  
HO2S Cross Counts Bank 2 Sensor 2  

P1170  
Bank To Bank Fuel Trim Offset 

P1171  
Fuel System Lean During Acceleration 

P1185  
Engine Oil Temperature Circuit 

P1186  
EOT Circuit Performance 

P1187  
EOT Sensor Circuit Low Voltage  

P1188  
EOT Sensor Circuit High Voltage  

P1189  
Engine Oil Pressure Switch Circuit 

P1190  
Engine Vacuum Leak 

P1191  
Intake Air Duct Air Leak 

P1200  
Injector Control Circuit 

P1201  
(Alternative Fuel) Gas Mass Sensor Circuit Range/Performance 

P1202  
(Alternative Fuel) Gas Mass Sensor Circuit Low Frequency 

P1203  
(Alternative Fuel) Gas Mass Sensor Circuit High Frequency 

P1211  
Mass Air Flow Circuit Intermittent High  

P1212  
Mass Air Flow Circuit Intermittent Low  

P1214  
Injection Pump Timing Offset 

P1215  
Ground Fault Detection Indicated 

P1216  
Fuel Solenoid Response Time Too Short 

P1217  
Fuel Solenoid Response Time Too Long 

P1218  
Injection Pump Calibration Circuit 

P1219  
Throttle Position Sensor Reference Voltage  

P1220  
Throttle Position (TP) Sensor 2 Circuit 

P1221  
Throttle Position (TP) Sensor 1- 2 Correlation 

P1222  
Injector Control Circuit Intermittent 

P1225  
Injector Circuit Cylinder 2 Intermittent  

P1228  
Injector Circuit Cylinder 3 Intermittent  

P1231  
Injector Circuit Cylinder 4 Intermittent  

P1234  
Injector Circuit Cylinder 5 Intermittent 

P1237  
Injector Circuit Cylinder 6 Intermittent  

P1240  
Injector Circuit Cylinder 7 Intermittent  

P1243  
Injector Circuit Cylinder 8 Intermittent  

P1245  
Intake Plenum Switchover Valve 

P1250  
Early Fuel Evaporation Heater Circuit 

P1257  
Supercharger System Over boost 

P1258  
Engine Coolant Overtemperature - Protection Mode Active 

P1260  
Last Test Failed SCC Or Theft Detected, Vehicle Immobilized 

P1270  
Accelerator Pedal Position Sensor A/D Converter Error 

P1271  
APP Sensor 1-2 Performance 

P1272  
Accelerator Pedal Position Sensor 2 

P1273  
Accelerator Pedal Position Sensor 1 

P1274  
Injectors Wired Incorrectly 

P1275  
Accelerator Pedal Position (APP) Sensor 1 Circuit  

P1276  
Accelerator Pedal Position (APP) Sensor 1 Performance 

P1277  
Accelerator Pedal Position Sensor 1 Circuit Low Voltage  

P1278  
Accelerator Pedal Position Sensor 1 Circuit High Voltage  

P1280  
Accelerator Pedal Position (APP) Sensor 2 Circuit  

P1281  
Accelerator Pedal Position (APP) Sensor 2 Performance 

P1282  
Accelerator Pedal Position Sensor 2 Circuit Low Voltage  

P1283  
Accelerator Pedal Position Sensor 2 Circuit High Voltage  

P1285  
Accelerator Pedal Position (APP) Sensor 3 Circuit  

P1286  
Accelerator Pedal Position (APP) Sensor 3 Performance 

P1287  
Accelerator Pedal Position Sensor 3 Circuit Low Voltage  

P1288  
Accelerator Pedal Position Sensor 3 Circuit High Voltage  

P1300  
Ignitor Circuit  

P1305  
Ignition Coil 2 Primary Feedback Circuit 

P1310  
Ignition Coil 3 Primary Feedback Circuit 

P1315  
Ignition Coil 4 Primary Feedback Circuit 

P1320  
IC Module 4X Ref Circuit Intermittent, No Pulses 

P1321  
Electronic Ignition System Fault Line 

P1322  
EI System Or Ignition Control Missing 

P1323  
24X Reference Circuit Low Frequency 

P1324  
Crank RPM Too Low 

P1335  
CKP Circuit 

P1336  
Crankshaft Position (CKP) System Variation Not Learned 

P1345  
CKP/CMP Correlation 

P1346  
Intake Camshaft Position (CMP) Sensor System Performance 

P1350  
Ignition Control System 

P1351  
IC Circuit High Voltage 

P1352  
IC Output High/Pulse Detected When Grounded Cyl.2 

P1353  
IC Output High/Pulse Detected When Grounded Cyl.3 

P1354  
IC Output High/Pulse Detected When Grounded Cyl.4 

P1355  
IC Output High/Pulse Detected When Grounded Cyl.5 

P1356  
IC Output High/Pulse Detected When Grounded Cyl.6 

P1357  
IC Output High/Pulse Detected When Grounded Cyl.7 

P1358  
IC Output High/Pulse Detected When Grounded Cyl.8 

P1359  
Ignition Control Circuit Group A 

P1360  
Ignition Control Circuit Group B 

P1361  
IC Circuit Low Voltage 

P1362  
IC Cylinder 2 Not Toggling After Enable 

P1363  
IC Cylinder 3 Not Toggling After Enable 

P1364  
IC Cylinder 4 Not Toggling After Enable 

P1365  
IC Cylinder 5 Not Toggling After Enable 

P1366  
IC Cylinder 6 Not Toggling After Enable 

P1367  
IC Cylinder 7 Not Toggling After Enable 

P1368  
IC Cylinder 8 Not Toggling After Enable 

P1370  
IC Module 4X Reference Circuit, Too Many Pulses 

P1371  
DI Low Resolution Circuit 

P1372  
Crankshaft Position Sensor Circuit Performance 

P1374  
3X Reference Circuit 

P1375  
24X Reference Circuit High Voltage 

P1376  
Ignition Ground Circuit 

P1377  
IC Module CAM Pulse To 4X Reference Pulse Comparison 

P1380  
Misfire Detected - Rough Road Data Not Available 

P1381  
Misfire Detected - No Communication with Brake Control Module 

P1390  
Wheel Speed Sensor 1, G-Sensor Circuit 

P1391  
Wheel Speed Sensor 1, G-Sensor Circuit Performance 

P1392  
Wheel Speed Sensor 1, G-Sensor Circuit Low Voltage 

P1393  
Wheel Speed Sensor 1, G-Sensor Circuit High Voltage 

P1394  
Wheel Speed Sensor 1, G-Sensor Circuit Intermittent 

P1395  
Wheel Speed Sensor 2, G-Sensor Circuit 

P1396  
Wheel Speed Sensor 2, G-Sensor Circuit Performance 

P1397  
Wheel Speed Sensor 2, G-Sensor Circuit Low Voltage 

P1398  
Wheel Speed Sensor 2, G-Sensor Circuit High Voltage 

P1399  
Wheel Speed Sensor 2, G-Sensor Circuit Intermittent 

P1403  
Exhaust Gas Recirculation System Valve 1 

P1404  
Exhaust Gas Recirculation System Valve 2  

P1405  
Exhaust Gas Recirculation System Valve 3  

P1406  
EGR Valve Pintle Position Circuit  

P1407  
EGR Air Intrusion In Exhaust Supply To EGR Valve  

P1408  
Intake Manifold Pressure Sensor Circuit 

P1409  
EGR Vacuum System Leak 

P1410  
Fuel Tank Pressure System 

P1415  
Secondary Air Injection (AIR) System 

P1416  
AIR System Bank 1 

P1418  
Secondary Air Injection System Relay A Control Circuit High 

P1420  
Intake Air Low Pressure Switch Circuit Low Voltage 

P1421  
Intake Air Low Pressure Switch Circuit High Voltage 

P1423  
Intake Air High Pressure Switch Circuit High Voltage 

P1431  
Fuel Level Sensor 2 Performance 

P1432  
Fuel Level Sensor 2 Circuit Low Voltage 

P1433  
Fuel Level Sensor 2 Circuit High Voltage 

P1441  
Evaporative Emission (EVAP) System Flow During Non-Purge 

P1442  
EVAP Vacuum Switch High Voltage During Ignition On 

P1450  
Barometric Pressure Sensor Circuit 

P1451  
Barometric Pressure Sensor Performance 

P1460  
Cooling Fan Control System 

P1480  
Cooling Fan 1 Control Circuit High 

P1483  
Engine Cooling System Performance 

P1500  
Starter Signal Circuit 

P1501  
Vehicle Speed Sensor Circuit Intermittent 

P1502  
Theft Deterrent System - No Password Received 

P1503  
Theft Deterrent System - Password Incorrect 

P1504  
Vehicle Speed Output Circuit 

P1508  
IAC System Low RPM 

P1509  
IAC System High RPM 

P1510  
Back UP Power Supply 

P1511  
Throttle Control System-Backup System Performance 

P1514  
Throttle Body Performance 

P1515  
Control Module Throttle Actuator Position Performance 

P1516  
Throttle Actuator Control (TAC) Module Throttle Actuator Position Performance 

P1517  
Throttle Actuator Control (TAC) Module Performance 

P1518  
Throttle Actuator Control (TAC) Module Serial Data Circuit 

P1519  
Electronic Throttle Module Low Volts Communication Disable 

P1520  
Gear Indicator System 

P1521  
Transmission Engaged At High Throttle Angle 

P1522  
Park/Neutral To Drive/Reverse At High RPM 

P1523  
Electronic Throttle Control Throttle Return 

P1524  
TP Sensor Learned CI, Throttle Angle Out Of Range 

P1525  
Throttle Body Service Required 

P1526  
TP Sensor Learn Not Complete 

P1527  
Transmission Range/Pressure Switch Comparison 

P1528  
Governor 

P1529  
Heated Windshield Request Problem 

P1530  
Ignition Timing Adjustment Switch Circuit 

P1531  
A/C Low Side Temperature Sensor Fault 

P1532  
A/C Evaporator Temperature Sensor Circuit Low Voltage 

P1533  
A/C Evaporator Temperature Sensor Circuit High Voltage 

P1534  
A/C High Side Temperature Sensor Low Voltage 

P1535  
A/C High Side Temperature Sensor Circuit 

P1536  
A/C System - ECT Overtemperature 

P1537  
A/C Request Circuit Low Voltage 

P1538  
A/C request Circuit High Voltage 

P1539  
Air Conditioning (A/C) Clutch Feedback Circuit High Voltage 

P1540  
A/C System High Pressure 

P1541  
A/C High Side Over Temperature 

P1542  
A/C System High Pressure High Temperature 

P1543  
A/C System Performance 

P1544  
A/C Refrigerant Condition Very Low 

P1545  
A/C Clutch Relay Control Circuit 

P1546  
Air Conditioning (A/C) Clutch Feedback Circuit Low Voltage 

P1547  
A/C System Performance Degraded 

P1548  
A/C Recirculation Circuit 

P1554  
Cruise Engaged Circuit High Voltage 

P1555  
Electronic Variable Orifice Output 

P1558  
Cruise Control Servo Indicates Low 

P1559  
Cruise Control Power Management Mode 

P1560  
Cruise Control System-Transaxle Not In Drive 

P1561  
Cruise Vent Solenoid 

P1562  
Cruise Vacuum Solenoid 

P1563  
Cruise Vehicle Speed/Set Speed Difference Too High 

P1564  
Cruise Control System - Vehicle Accel Too High 

P1565  
Cruise Servo Position Sensor 

P1566  
Cruise Control System-Engine RPM Too High 

P1567  
Cruise Control System-Active Braking Control Active 

P1568  
Cruise Servo Stroke Greater Than Commanded In Cruise 

P1569  
Cruise Servo Stroke High While Not In Cruise 

P1570  
Cruise Control System-Traction Control Active 

P1571  
TCS PWM Circuit No Frequency 

P1572  
ASR Active Circuit Low Too Long 

P1573  
PCM/EBTCM Serial Data Circuit 

P1574  
Stop lamp Switch Circuit 

P1575  
Extended Travel Brake Switch Circuit 

P1576  
BBV Sensor Circuit High Voltage 

P1577  
BBV Sensor Circuit Low Voltage 

P1578  
BBV Sensor Circuit Low Vacuum 

P1579  
P/N To D/R At High Throttle Angle 

P1580  
Cruise Move Circuit Low Voltage  

P1581  
Cruise Move Circuit High Voltage  

P1582  
Cruise Direction Circuit Low Voltage  

P1583  
Cruise Direction Circuit High Volume 

P1584  
Cruise Control Disabled 

P1585  
Cruise Inhibit Control Circuit 

P1586  
Cruise Control Brake Switch 2 Circuit 

P1587  
Cruise Control Clutch Control Circuit Low 

P1588  
Cruise Control Clutch Control Circuit High 

P1599  
Engine Stall Or Near Stall Detected 

P1600  
PCM Battery 

P1601  
Serial Communication Problem With Devise 1 

P1602  
Loss Of EBTCM Serial Data 

P1603  
Loss Of SDM Serial Data 

P1604  
Loss Of IPC Serial Data 

P1605  
Loss OF HVAX Serial Data 

P1606  
Serial Communication Problem With Device 6 

P1607  
Serial Communication Problem With Devise 7 

P1608  
Serial Communication Problem With Device 8 

P1609  
Loss Of TCS Serial Data 

P1610  
Loss Of PZM Serial Data 

P1611  
Loss Of CVRTD Serial Data 

P1612  
Loss OF IPM Serial Data 

P1613  
Loss Of DIM Serial Data 

P1614  
Loss Of RIM Serial Data 

P1615  
Loss Of VTD Serial Data 

P1617  
Engine Oil Level Switch Circuit 

P1619  
Engine Oil Life Monitor Reset Circuit 

P1620  
Low Coolant Circuit 

P1621  
PCM Memory Performance 

P1622  
Cylinder Select 

P1623  
Transmission Temp Pull-Up Resistor 

P1624  
Customer Snapshot Data Available 

P1625  
PCM System Reset 

P1626  
Theft Deterrent Fuel Enable Signal Lost 

P1627  
A/D Performance 

P1628  
ECT Pull-Up Resistor 

P1629  
Theft Deterrent System-Cranking Signal 

P1630  
Theft Deterrent Learn Mode Active 

P1631  
Theft Deterrent Start Enable Signal Not Correct 

P1632  
Theft Deterrent System-Fuel Disabled 

P1633  
Ignition Supply Power Circuit Low Voltage 

P1634  
Ignition 1 Power Circuit Low Voltage 

P1635  
5 Volt Reference 1 Circuit 

P1636  
PCM Stack Overrun 

P1637  
Generator L-Terminal Circuit 

P1638  
Generator F-Terminal Circuit 

P1639  
5 Volt Reference 2 Circuit 

P1640  
Driver 1-Input High Voltage 

P1641  
FC Relay 1 Control Circuit 

P1642  
FC Relay 2 And 3 Control Circuit 

P1643  
Engine Speed Output Circuit 

P1644  
TP Output Circuit 

P1645  
EVAP Solenoid Output Circuit 

P1646  
Driver 1 Line 6 

P1647  
Driver 1 Line 7 

P1650  
Driver 2-Input High Voltage 

P1651  
Fan 1 Relay Control Circuit 

P1652  
Powertrain Induced Chassis Pitch Output Circuit 

P1653  
Oil Level Lamp Control Circuit 

P1654  
Service Throttle Soon Lamp Control Circuit 

P1655  
EVAP Purge Solenoid Control Circuit 

P1656  
Driver 2 Line 6 

P1657  
1-4 Upshift Solenoid Control Circuit 

P1658  
Starter Enable Relay Control Circuit 

P1660  
Cooling Fans Control Circuit 

P1661  
MIL Control Circuit 

P1662  
Cruise Control Inhibit Control Circuit 

P1663  
Oil Life Lamp Control Circuit 

P1664  
1-4 Upshift Lamp Control Circuit 

P1665  
Driver 3 Line 5 

P1666  
Driver 3 Line 6 

P1667  
Reverse Inhibit Solenoid Control Circuit 

P1669  
ABS Unit Expected 

P1670  
Driver 4 

P1671  
Driver 4 Line 1 

P1672  
Low Engine Oil Level Lamp Control Circuit 

P1673  
Engine Hot Lamp Control Circuit 

P1674  
Tachometer Control Circuit 

P1675  
EVAP Vent Solenoid Control Circuit 

P1676  
Driver 4 Line 6 

P1677  
Driver 4 Line 7 

P1680  
Driver 5 

P1681  
Driver 5 Line 1 

P1682  
Driver 5 Line 2



Related Error Code Pages:
General Motors Automobile Error Codes,

Related Troubleshooting Pages:
General Motors Automobile Troubleshooting,

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General Motors Automobile Repairs,

Related Parts Pages:
General Motors Automobile Parts,

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General Motors Automobile Prices,

Related Pages:


General Motors Automobile Error Codes

General Motors Automobile fault codes

General Motors Automobile diagnostic codes

General Motors Automobile error symbols

General Motors Automobile common faults


Product Reviews:

I have a 2012 Buick Enclave. It is well maintained. Out of the blue a few w
I have a 2012 Buick Enclave. It is well maintained. Out of the blue a few weeks ago the trunk slammed on my head when I was taking items out of it. It didnt stop when it hit me. Just slammed down. I contacted GM knowing that there was a recall on this part before. I also saw that there were several class action lawsuits out so I assumed they would be good to help me. I sent them photos and videos, etc. It is a danger and I cannot use my trunk without someone holding it open. Even when you do it can push down against you so you have to jump out of the way. They refuse to fix it or even have the car inspected. Horrible customer service and terribly rude. Stay far far away from this company and these cars. If this had landed on one of my kids it would have caused serious damage.
Published: July 20, 2018
Sarann of Westfield, NJ
Source: consumeraffairs.com

I bought a car in 2012. It was a 2010 Chevy cobalt and I have had nothing b
I bought a car in 2012. It was a 2010 Chevy cobalt and I have had nothing but problems out of this car since Ive had it. I ask if they could do an even trade, they said no. I paid 13000.00 for this car and to this day I still have problems with this car. I will never buy from this dealership again. I will go somewhere else before I ever go there again.
Published: January 18, 2015
susan of Byron, GA
Source: consumeraffairs.com

I purchased a 2012 Chevy Sonic in 2012 and this was my husband and I first
I purchased a 2012 Chevy Sonic in 2012 and this was my husband and I first vehicle from GM. We were excited to have gotten our very first vehicle and I thought we were getting a good car. In 2013, we were in the process of moving and expecting another child and we received a recall letter in the mail. In March of this year, we took our car to the dealer and suddenly we have a leak with oil and we had no oil. We were able to get a rental car for a little over a week. Last week I was driving my car to the train station and car begins to shake and I wasnt able to accelerate and operate my car. I usually get on the expressway with my daughter every morning and thank God this didnt happen on the expressway because I could have gotten in a serious car accident. Im very unsatisfied with this vehicle and I dont feel safe at all. Now, its been a week and I was told its a trans problem but they will have to see what happened to cause the trans to go out. I dont believe this will be the only issue that will come up and I dont want to find out what else is going to go wrong. We have a high interest rate and Im starting to feel this was just a bad deal altogether.
Published: July 9, 2015
Angela of Hammond, IN
Source: consumeraffairs.com

I purchased a 2013 GMC Terrain. It had 74000 miles on it when I bought it.
I purchased a 2013 GMC Terrain. It had 74000 miles on it when I bought it. 50000 miles later I have spent 2500 dollars on it. Hub replacement, wheel sensor replacement, leaking gasket causing strong fuel odor in the vehicle. Now, to top it all off I have an oil consumption issue. Its using a quart every thousand miles. When the oil gets low no warning lights come on. The dealer says it will be a minimum 3000 dollars to fix and very its very possible the motor would have to be replaced. I have 2 friends that own Chevy or GMC SUVs and they have had the same issue. GM is not the quality it used to be. Dont buy it.
Published: April 9, 2019
Angela of Marionville, MO
Source: consumeraffairs.com

9/15/17- Purchased 2014 Chevy Equinox, also paid $2500 for an extended warr
9/15/17- Purchased 2014 Chevy Equinox, also paid $2500 for an extended warranty with CNA National. 7/18/18 - Vehicle just shut off while driving for maybe 10 minutes. It felt as if the battery had died. Please note I had no other issues prior to this with the vehicle. Tried to start it, and it sounded as if someone was playing the drums under my hood. Pushed car to safe location, and went home for the evening.7/19/18 – I got a ride to the vehicle with hopes of it starting. Same thing happened. So, I reached out to my warranty company (CNAN) and was told that I can have the vehicle towed through their Roadside Assistance to a repair shop of my choice, and once an estimate was prepared, they would pay over the phone with a credit card. I had the vehicle towed to Quality Buick GMC in Alton, IL. 7/20/18 - Received a call from Quality that timing chain was busted, along with several other items, and engine was full of sludge. They stated I was still covered under GM Powertrain warranty and they submitted all of the information to GM, and got me a rental through Enterprise.7/24/18 - Received a call from Quality stating that GM declined repairs, and now extended warranty company would not pay for the rental I had for days. I contacted GM and requested a supervisor to discuss options. Supervisor stated that they would review case and contact me within 2 days. With the vehicle having under 100,000 miles, she didn’t see any reason why they wouldn’t cover it. She asked where the vehicle was located and I started Quality Buick GM in Alton, after searching their database, she said they were not certified to do the repairs, and the vehicle would have to be towed to another location. She reached out to Jack ** in Wood River, and also as a courtesy, reached out to Chevy Roadside assistance to do a Dealer to Dealer transfer at no cost to me. I was very grateful for that. She said the roadside assistance company would reach out to me within 20 minutes, and gave me a number to call if they did not. 45 minutes went by and I called Chevy Roadside Assistance to follow up on the transfer. Of course, they had no information, and was not eligible for the transfer. I contacted GM Warranty again, and they said she was not allowed to do that, and there was nothing they could do at that moment, and case was re-opened and pending investigation. Reached out to CNAC (extended warranty company) and Roadside Assistance wasn’t available with them either until 7 days from last time used. Frustrated, I hang up, and look for other options online. I received a call from Allstate Ins. that they were attempting to pick up the vehicle, but there was a $300 balance with Quality Pontiac before vehicle could be transferred. They stated they were called out by Chevy Roadside Assistance, who just told me they had no information for transfer. So, I reached out to Quality for information on balance owed. They stated $100+ for opening up the engine, and the remaining balance was for the rental. Also, vehicle would not be released until balance was paid. I explained to them that GM Warranty needed a Certified Dealer to estimate repairs, and they informed me they are a certified dealer. I called GM Warranty back to let them know what was going on, and they said the other person I talked to must be new, or not know what she is doing, because Quality is a certified dealer. I would only be getting charged more money by having another dealer open up the engine to do the estimate. I explained to them I would be leaving the vehicle at Quality, and gave them the contact info for the service department for investigation on repairs.7/26/18 - Received a call from GM Warranty that repairs would not be covered due to it not being a manufacturer defect. That was their final answer. I spoke with 2 different service departments, Quality, and Jack ** and they stated there is no way the sludge in the engine could have been caused in the 10 months I’ve had the vehicle. Oil changes were always done on time, and I have proof of that. So, how it is that I now have a car with $6000+ damages, and a 14,000 balance on, $600 balance for rental + Quality doing estimate, and I’m responsible. I drive my car to make a living, and not only am I without a car, I’m now also without a job. I am beyond frustrated, and any advice on what to do would be greatly appreciated.
Published: July 30, 2018
Kelli of Alton, IL
Source: consumeraffairs.com

It is pretty bad when you have been to the service department so many times
It is pretty bad when you have been to the service department so many times they know you by name. Started with cam shafts sensor then it was rear main seal then gas leak. Next visit was pistons rods water pump timing chain, and minors between. The service dept at McDaniel Motors have been great. Other than they had my car so long I had to take back my loaner and get another one. I am not happy with this vehicle (2012 Equinox). If someone would have told me this vehicle is known to use a lot of oil I would not have purchased it. I paid a high price for this vehicle I expect it to stand up to its price. Has not happened.
Published: May 13, 2015
Ramona of Marion, OH
Source: consumeraffairs.com

This truck has been in the shop multiple times, the mirror failed and folde
This truck has been in the shop multiple times, the mirror failed and folded in while I was driving down the hi-way. They will not warranty it, the back up sensor did not work and I hit my bumper, they will not warranty it but thats how you know they are not working. You hit something as they say at the dealership. This truck is a 70,000 dollar paperweight. They do not stand behind their products at all. Its all junk. Ill definitely be buying a Ford.
Published: October 7, 2019
Brandon of Paola, KS
Source: consumeraffairs.com

Poor engineering, not good in winter. The air intake on the hood is stupid.
Poor engineering, not good in winter. The air intake on the hood is stupid. The snow will come in and will ice up the air filter. Happened to me on a trip to MN. Also in the winter with idling or short trips the exhaust filter will plug up. Had to take it to dealer also $150. $60,000 for a truck in the summer. Chevy was no help.
Published: August 11, 2019
H of Valentine, NE
Source: consumeraffairs.com

Just before my 36,000 mile warranty expired my aluminum rims on my company
Just before my 36,000 mile warranty expired my aluminum rims on my company truck were corroding and heavy discoloration and instead of replacing them tho choose to have a 3rd source try to repair them. He got the corrosion off but left rough surfaces on the rims. When I brought it back less than 6 months later because they were corroding again, they gave me the run around. I went there 2 times and finally on the 3rd time the refinishing guy said he only did the edges and blamed it on everyone else.The service manager took me over to some replacement wheels and rims that he would change out on my truck, but of course that never worked even though he said it was cheaper than replacing my wheels. I can buy them on line for $185 each and that was too expensive. Next thing I knew the service manager closed out my complaint. So I went and started a new complaint. They called me days later and offered me $1000 they said, do you need running boards, bug shield, topper? I said, “Just replace my 4 wheels $740”, but would not do that or give me the money to buy them.
Published: October 30, 2015
Steven of Rockford, IL
Source: consumeraffairs.com

So I hit a deer in Illinois (I live in New York) on November 12th and it to
So I hit a deer in Illinois (I live in New York) on November 12th and it took forever to get my parts. GM customer service had no time frame as to when my parts would be delivered. Finally my parts arrived January 3rd and my truck was completed January 6th. The whole time while we were waiting on parts customer care told me they would pay for the duration of the rental, well that was a complete lie. State Farm only covered 30 days of my rental and GM customer care said they would cover 35$ up to 30 days. I said, Great. It would cover most of the cost of the rental. They then call me a week after and tell me, We are ready to cut you a check but we are only paying up to January 6th because thats when your truck was finished. Now remember I live in New York, have a job and had to wait til I could drive back to get the truck. I explain this to them. They tell me they will get back to me with a answer. Few days later they get back to me and tell me, Sorry but we can only pay to January 6th. This made no sense at all as I explained you never called me to tell me I had to return the truck by a certain date and I had to travel from New York to Illinois. This all could of been avoided if they could of just got my parts on time but now I have to pay around 500$ or more out of my pocket. I am now going to sell my 2019 GMC Sierra 1500 Denali pickup and never buy another GM product after this. To top it off GM has recalls and a major one is you lose brakes. So far its happen to me twice luckily Im not a idiot and caught it in time before I would crash. I turned truck off and back on and it went away. But all in all Im pissed and sure am not dealing with GM anymore.
Published: January 28, 2020
Raymond of Farmingdale, NY
Source: consumeraffairs.com

I bought the car used with only 7000 miles on it in May of 2010. This car i
I bought the car used with only 7000 miles on it in May of 2010. This car is a 2010 Chevrolet HHR. This car has been a NIGHTMARE to own. It has been the most expensive car to date that I have ever had to repair. Right out of the gate, the car had turn signal issues where it would not shut off. They repaired. Then it was the front wheel bearings which ironically they do not consider to be part of the Drive Train Warranty so I replaced both of these out of pocket. The car immediately afterwards required 2 new rear shocks at 40 thousand miles and then the front struts replaced again out of pocket at 45 thousand.Front discs needed replaced because they put in soft metal for the brake discs. Driving down the road, the car was fine, get to a red light and the car start sputtering and jumping and acting like it was going to die. Take it in and the dealership tells me that the codes state that they have to replace all the cam shaft sensors in the car since they have no way to diagnose which one is going bad and it was going to cost me 600 to do the work with 4 hours labor. Went online and lo and behold there is a video on just this issue and how to fix it. I bought the parts for $152.00 and 20 minutes under the hood closed it and started my car, Voila fixed. Why was it 600 dollars to fix with 4 hours labor when a peon like me can do it in 20 minutes. I can tell you why GM has to pay for the RECALLS somehow. I then one day went out to my car started it up and heard a loud bang and then the front end started jumping up and down. The cooling fan came on when I turned on the AC and broke a blade off. Again the dealership wanted almost 500.00 dollars to replace. Went to the trusted internet and there is the repair on video. Bought the cooling fan for 70 bucks and 1 hour of my time later, I had the old one out and new one in. The power window switches have gone out. The speakers on the radio come in and out whenever they want to work. Next thing that went out on, the car the Fuel Lines. Drove home and smelled gas, kept smelling it off and on for several weeks before it finally became evident that it was happening as it was running down my carport and eating the paint off the drive. I told the dealership and guess what? DING DING DING, 780 dollars to repair, not trusting myself with this repair. I contacted my mechanic that quoted me 360 dollars to fix and told me yep, just had another one of those cars in here for the same thing with the same car. He stated that Chevrolet is aware of this and has put out a bulletin on it. Really, you have these cars going down the road as a potential fireball and all you do is put out a bulletin. Just got the car back from GM last night with a repair bill of 1,707 dollars. The car on Saturday 12/12/15 started off with the ESC (Electronic Stability Control) light went off and the front end started groaning and vibrating, I got the car off the highway and shut it off, waited about 15 minutes and started it back up. No Light on so I decided I need to turn around and go home. The check engine light came on and the car lost power and at 60 going down the highway, was running at 5 thousand RPM.I finally limped into the driveway and do research and there are THOUSANDS of these complaints. I take it to GM Dealership with the codes that it was throwing. They call me later that day. The transmission solenoids had gone out and that the wiring harness inside the transmission had start a small leak inside it which most likely was the reason it shorted out the solenoids again. This took them dropping the transmission out of the car and replacing all this. Disgusting, absolutely disgusting the way GM is, they do not care about you or that car you bought. You are a sucker when you buy their product. Now we have not even touched the recalls. This car has gone through 3 ignition switches and a Power Steering motor and an Air Bag recall (not Takata related) they just exploded on their own.I have filed complaint after complaint after complaint to GM to only have them ignored for 2 years. What got them jumping was a complaint to The Better Business Bureau. I spoke to Mary at GM Disputes and took them 4 days to decide that they wanted to give me $1,500 dollar Gift Cert for a New GM Car she called it a Customer Loyalty Certificate. Told her that was very unacceptable that there was no Customer Loyalty when GM Shows no loyalty to their customers. I will see what I can do by contacting a lawyer. This car is the WORST thing to come from Detroit and that is to include the Studabaker because Im sure as ** would take a Studebaker over this car.
Published: December 17, 2015
Robert of Clearwater, FL
Source: consumeraffairs.com

Please all 2016 2018 Chevy Malibu owners please do not drive that car. Redu
Please all 2016 2018 Chevy Malibu owners please do not drive that car. Reduced power motor is a very dangerous situation. GM is not listen. Please people do not drive a car. I just barely made it out alive when it happened to me. Run down the row with 80,000 pounds behind me. No way off the highway but to run down to the ditch.
Published: April 12, 2019
Rodney of Tempe, AZ
Source: consumeraffairs.com

I am a former executive of GM. While employed, I cautioned management via t
I am a former executive of GM. While employed, I cautioned management via the PEP Program that for years GM has not fixed a problem with their driving lights on many of their vehicles. After a few years, at least one or both white driving lights burns out usually from a hot socket, Im told. Ive owned several GM vehicles and presently drive a Yukon among them. For years knowing my years with GM, my friends and acquaintances often tell me, You can most always tell/bet the GM vehicle approaching you with at least one driving light out is a GM truck, crossover, etc. at least 90%+ of the time. I have no answer as to why for years this kind of on-going negative on-road advertising has been allowed to exist, do you? If its a supplier wiring harness issue, lets fix it as no amount of TV and other media positive advertising can overcome a day and night visible problem that gets most peoples constant attention and commentary. (In short, would any of us re-buy vehicles that after a few years, long before their lifetime runs their course, visibly advertise that they have a rather simple visible fix that seems to be an endemic GM problem? I think not!) Like Forrest Gump is noted as saying, Stupid is as stupid does. For all our GM families sake, investigate and fix as appropriate this seemingly forever on the road negative adverting. I am Randolph **, GMs past General Director of Information Security, previously located in the Ren Cen for many years.
Published: June 23, 2012
Randolph of Kaleva, MI
Source: consumeraffairs.com

I bought a 2014 GMC truck with thirty one thousand miles and I drove it for
I bought a 2014 GMC truck with thirty one thousand miles and I drove it for three years to eighty four thousand miles and my family and I went for a road trip to Vegas Nevada and we were driving on a parking lot around 5 miles an hour and for no reason the motor broke down and Chevy wouldn’t honor the warranty. It cost me 10,000 dollars to get it fix at Fairway Chevrolet in Vegas and they didn’t do a good job. Now I have a check engine light on. Now a local dealer wants 1700 dollars to fix it. So I’m really mad at General Motors.
Published: February 20, 2019
José of Aurora, CO
Source: consumeraffairs.com

2015 GMC Denali - To my surprise, my front end struts went out at 73,000 mi
2015 GMC Denali - To my surprise, my front end struts went out at 73,000 miles. Ancira dealership had sold me a long term warranty when I bought the vehicle from them but refused to cover this. I was out almost $2000 for these. Struts should not go out with this kind of mileage and I do not go offroading with the vehicle. Will never buy GM again nor from Ancira.
Published: June 4, 2018
John of Boerne, TX
Source: consumeraffairs.com

Worst car ever bought. I bought a brand new 2018 Terrain about 4 month ago
Worst car ever bought. I bought a brand new 2018 Terrain about 4 month ago and it has a weird noise in the transmission and the dealership and GM say they cant do anything about it. Would never recommend. I really regret buying a GM vehicle.
Published: December 23, 2018
Alex of Laredo, TX
Source: consumeraffairs.com

I bought a brand new Chevy Malibu LT, and it has been downhill ever since I
I bought a brand new Chevy Malibu LT, and it has been downhill ever since I bought the car! The engine has been re built twice within 20,000 miles. The last incident almost cost me my life and the life of my 16 year old daughter. There has been no resolution, GM wont take the blame and replace my car, the dealership wont take the blame and offers no help! DO NOT BUY A CHEVY! YOUR LIFE MAY DEPEND ON IT!
Published: August 9, 2017
Randy of New Castle, DE
Source: consumeraffairs.com

I have had 3 repairs to the heads on my 2008 Chevy impala with in 15000 mil
I have had 3 repairs to the heads on my 2008 Chevy impala with in 15000 miles. My vehicle has 38000 miles. Purchased as a gm certified vehicle with major guard service contract from gm. GMm customer service is very inconsistent. Will not provide info requested. Hung up on me during a conversation. Did not resolve the problem. There is much more. Very unhappy!
Published: November 15, 2011
Ken of Des moines, ia
Source: consumeraffairs.com

Bought a 2017 Silverado from Clark’s, after 8 month agonizing experience
Bought a 2017 Silverado from Clark’s, after 8 month agonizing experience with a dealer who ran me around with excuses, charged me for repairs which had nothing to do with the flawed product they sold me, even though it was under warranty, which is a joke by the way. They kept telling me they didn’t know what was wrong with the vehicle and after many trips there basically told me it’s up to me and GM to solve. By all the reviews I’ve read about this treatment of their customers it sounds like it’s a trend. I wouldn’t recommend a GM product to anybody with this lack of concern about their customers or their product in which they do not stand behind. Id rate them a negative 5 stars.
Published: June 25, 2019
Tim of Estey's Bridge, Canada
Source: consumeraffairs.com

I have a 2012 GMC Acadia slt fwd. I have had over $12,000 done to this vehi
I have a 2012 GMC Acadia slt fwd. I have had over $12,000 done to this vehicle in just under 2 yrs at this time. Repairs are as follows: Front cover and rear main seal with motor mounts. Cylinder head replace due to oil in the spark plug tubes. All 6 fuel injectors replaced 3 at the dealer and 3 I DID myself. When the dealer DID the 3 they DID not change the oil (fuel was in the oil).After one day of driving the vehicle engine started to knock real bad (That is when I found out that the dealer DID not change the oil and the fuel dried the bearings inside the motor. One of the bearings spun on the cam shaft and put metal shaving in the engine.). New create engine was order the day after I got the vehicle back. The high pressure fuel pump on the engine failed and DID the same thing as the injector DID but DID not put as much fuel in the oil. Now that the vehicle is out of the factory warranty gm does not want to go back to one of the work orders and review the issue I had complained about at one point.The vehicle rpms fluctuate at low speeds between 1-2k rpm. Vehicle has a hard time pulling itself up a hill or on flat ground. The other one is vehicle feels rough until over 2k rpm. When we went to pick the vehicle up when they called us the service writer said that they could not reproduce the concern at that time. I believe the tech really DID not drive the vehicle and find the issue or DID not want to do anything under the factory warranty and that is why they said that.This is the worst I have been treated by a high corporation in not taking car of the customers issues. Now that the vehicle is out of warranty gm cares does not want to have anything to do with me, my wife or even the vehicle. They only care about the vehicles that are still under the warranty. The problem I am having now is that the torque converter is messed up and when the tech drove it in Aug he DID not feel anything due to he DID not drive the vehicle for a long enough time to feel the issue or DID not drive it the way the work order says when it happens.I am very unhappy for the way gm cares handled this issue. I think that they should put me out of the vehicle and put me into something different to keep me buying gm vehicle. If they do not help me I will not buy another one for the rest of my life. And I will make sure gm does not get any more money from me. I used to be all about gm and now I am turning to more like a toyota family instead of a gmc, chevrolet, and buick. I cant take anymore of gm bullcrap at this time. The torque converter from the dealer is around $1,800 for the work and part. I do not have that kind of money floating around like that. Gm just need to fix my vehicle under one of the work orders. Is possible to get it fixed without me having to pay for anything.
Published: April 11, 2017
Dustin of Acworth, GA
Source: consumeraffairs.com

Their customer service team doesnt return phone calls, when you finally get
Their customer service team doesnt return phone calls, when you finally get ahold of someone, they have absolutely no concern or care for their customers. My $50,000 truck had a transmission issue at just over 70k miles because of the OE fluid and GMC offered me a $50 off coupon for my next visit. No offer to take care of the expense caused by a subpar fluid put in at the factory. Their tech service bulletin specifically stated the first step to the repair was replace the OE fluid with Mobile 1 transmission fluid, if that doesnt correct the issue, replace the torque converter. This is a well known problem and yet they leave their loyal customers to absorb the repair expenses.
Published: September 29, 2020
Douglas of Independence, MO
Source: consumeraffairs.com

My fuel system control module failed at about 90,000 km. Looked up the info
My fuel system control module failed at about 90,000 km. Looked up the information on the web and found an outstanding recall for failed FSCM on my truck manufactured from June to August. My truck was made in June. Took the truck to the dealer, and was told my VIN number was 92 trucks before the recall began. Thats made on the same day or the day before, and my part failed the exact same way as described in the recall. My part was not covered, so GM charged me $900 for the repair. This was annoying, but they do have a legal leg to stand on, as theyre the ones who set the beginning of the recall, not us. VIN numbers started for recall when they believed the faulty parts hit the production line, but obviously they were off by at least a hundred. How do we know whether they got it right? I assert they did not. All they offered me in compensation - because Ive been buying GM products for 24 years - was a $200 pre-paid visa card for use at a dealership, and only for regular service, not repairs. Since then Ive also had multiple incidences of a trio of fault codes that shut down all my winter safety systems - four-wheel drive, traction control, and stabilitrak. Every time I take the truck to the dealer they reset the codes and say theres nothing wrong with the truck. Im at $400 for this problem, with no resolution.These systems are vital to driving safely where I work in northern BC, so when these codes are activated I lose the things I need most. The computer will not reset the codes even though nothing is currently wrong with the vehicle, and Im forced to drive around without my main safety components until a dealer can make time to soak me for a repair bill to reset them.GM has built in faults that could reset on their own, but dont, and make you go to the dealer to pay plenty of money and fix what isnt broken. If the codes actually identified which part is intermittently causing them, at least I could have that part changed out and the vehicle would be reliable. To top it all off, the vehicle is much less safe to drive with these features disabled, so my life is at risk until I get there. This is flat out extortion.
Published: February 11, 2014
Brian of Westholme, BC
Source: consumeraffairs.com

Where do I begin? GM Canada is a joke. I bought a 2019 GMC elevation blacke
Where do I begin? GM Canada is a joke. I bought a 2019 GMC elevation blacked out edition in summer of 2019 and the first 500 km the tailgate started falling on me for no reason so I went to Prouse Motors in Sault Ontario to get warranty for the tailgate. They got ahold of gm Canada and they told them they will not fix the tailgate BC there was no known issues with them yet (forgot to mention I had my utility trailer on the back and the jack stand scratched and dented the ** outta the tailgate) so basically they said I was ** and the only way I would get a new tailgate is if it drops when someone from prouse motors was driving it. What a joke right?So after 4 times they had my truck it finally dropped. Took close to 5 months to get a new tailgate after that and Ive been back 3 times because of the paint job on it and tailgate being loose. While all that crap was going on I started to have transmission problems and its been to the dealer many many times and still to this very day its still not fixed. Then at 4000 km the steering column locked up on me and they had to put a new column in and the speakers on the passenger side of the truck went all ** on me. Ive either called or been to the dealership every week since I own this truck this truck has been nothing but a nightmare. I tried to plead my case and to get gm to buy the truck off me and put me in something else BC the truck is a LEMON. The only thing they would do is give me 2000$ towards a trade in so they expect me to lose my ** on the trade in and Pay more monthly for a plain Jane p.o.s I never in my life had such piss poor service than gm and the dealer. I will NEVER in my lifetime own another gm product. I will go buy a Ford or a Dodge before Ill even think about gm piss poor trucks... Before you buy a truck from gm I recommend take the time and read all the review. The only review I noticed that have 5 stars is the people who only owned the truck for couple weeks to a month. Steer away from GMC or Chevy. Dont make the same mistake I did. One pissed off GMC truck owner
Published: February 7, 2020
Dustin of Sault Ste. Marie, ON
Source: consumeraffairs.com

I purchased a 2010 GMC Terrain 3 years ago and have had nothing but problem
I purchased a 2010 GMC Terrain 3 years ago and have had nothing but problems with it. I have had to take it to the dealer numerous times to get the engine repaired as well as the transmission. I found the car to be unreliable and because of the frequent break downs, I have had to miss work and deal with the inconvenience of renting a vehicle. The last time I was there, they recommend that I speak to someone regarding the vehicle exchange program. They assured me that they would be able to help me get out of this vehicle and into something more reliable. I knew going in that I would probably have to extend the duration of my current loan. Unfortunately when I spoke to the sales manager, their way of helping me was to get me into a new Terrain with a brand new loan of 6 years and an interest rate of 3.6%. How is this helping me? The only reason why I was even considering the exchange was because the car that they sold me is not reliable - AKA lemon! I am sure that the dealership has better incentives than what they were trying to offer me. I do not believe GMC cares about their customers. I was willing to purchase the car with the same payment I have now, but I only wanted a 4 year loan. They were unwilling to help. Why would I want to purchase a car from GMC ever again after the kind of service I got? If I am going to start from scratch, I might as well go to another brand of car. The sales staff at GMC Cerritos were not understanding of my situation and were very condescending. Thank you.
Published: December 10, 2012
Miryan of Cerritos, CA
Source: consumeraffairs.com

I have owned a 2002 Astro van for the past 15 years, which I purchased use
I have owned a 2002 Astro van for the past 15 years, which I purchased use with 150,00 miles on it. It was in need of a rear differential overhaul which I did myself. This vehicle now has 308000 miles on it, and has only required normal maint and repairs the entire time I have owned it. The engine has only had the timing chain replace at 280000 miles. Still gets 20 mpg on highway, 17 around town, interior is still in good shape and body is tight & rust free. Although I have other newer vehicles I use this as my go to vehicle for daily use because I enjoy driving it. Just thought I would say something positive when it is deserved. SincerelyTony ** Jennings Florida
Published: February 23, 2020
anthony of Jennings, FL
Source: consumeraffairs.com

I purchased a 2018 Escalade August 2 2019, car had 25000 mi on it. Had to b
I purchased a 2018 Escalade August 2 2019, car had 25000 mi on it. Had to bring it back to dealer 1 week for a coolant leak. They replaced radiator. 1000mi later after going on a 1050mi trip the transfer case failed..Car has been sitting at dealer for 1 month because of strike. I had 99 Suburban for 19 years, original radiator & transfer case. LAST GM CAR.
Published: October 24, 2019
L. of Middletown, RI
Source: consumeraffairs.com

If you have to file a claim for assistance, pray you don’t get Yasmine. R
If you have to file a claim for assistance, pray you don’t get Yasmine. Rude rude rude. These people care nothing about their customers. 2016 Yukon transmission totally failed on first family road trip. Worst experience of my life. Really should have checked the reviews before I even bought the piece of junk. The one star speaks for itself. Be smart and do NOT buy anything from these people. Wish a million times I never would have!
Published: August 22, 2018
Jessica of Georgetown, SC
Source: consumeraffairs.com

So heres the update. GM has agreed to repurchase the vehicle. I am now wait
So heres the update. GM has agreed to repurchase the vehicle. I am now waiting on a confirmation date and the final offer. After 5 long weeks I am finally starting to see the light at the end of the tunnel. I do not know if me reporting GM to BBB (Better Business Bureau) AutoLine Group has anything to do with their quick response or if my multiple calls per day or annoying email have anything to do with it. I am now on first name basis with the service manager at the dealership and I must say he has been so much help throughout this entire process. My advice to anyone out there is to be persistent and dont back down, someone will listen. Hold them responsible.
Published: January 1, 1970
maria of San Jose, CA
Source: consumeraffairs.com

2010 Z71 needed engine rebuild at three years old. The truck has never been
2010 Z71 needed engine rebuild at three years old. The truck has never been off road or in 4 wheel drive and just had to replace the control arm, oil pump and new motor mounts. Then the back of the seat falls off! Ive owned many Chevys and never had this many issues. The rear sliding window, drivers side window and rear passenger window motors have also gone out. Its one thing after another with this truck.I called the dealership that I bought the truck from when the electrical panel just went out and they tried to sell me a Toyota! I call GM to complain and quickly get escalated to a senior adviser. She doesnt return any of my calls and finally says GM will pay $100 of my $500 bill. Keep in mind I have to replace the tires I bought in July 2014, not even a full year ago, once the front end is repaired. I email GM and receive a call from the executive offices. Again, didnt return calls or call when she said she would. $1400.00 later she tells me they wont help... normal wear and tear.
Published: May 19, 2015
Lisa of Chandler, AZ
Source: consumeraffairs.com

In 2013 weve purchased 2011 Chevy Traverse with 30,000 miles and ever since
In 2013 weve purchased 2011 Chevy Traverse with 30,000 miles and ever since we had so many issues with it!!! From engine to traction control issues, engine leak. The car has 90,000 miles and the AC wasnt working - just on the side note we live in Wisconsin and we use AC 3 months out of the year. After check up we were told that the motor in a front fan needed to be replaced. After we paid $300 for that the AC still wasnt working, so we took it back to the shop and we were told that there is a leak in the AC system which will cost $650 to get it fixed!!! 2 weeks later the cars engine breaks down. We contacted General Motors and we were told that the warranty has expired and they cant do anything for us!!! Can someone please advise me what can be done for the General Motor to step up their game and take responsibility for this crap???
Published: May 31, 2016
Marzena of Wisconsin Dells, WI
Source: consumeraffairs.com

I have taken my truck to two auto body repair shops. Both have told me that
I have taken my truck to two auto body repair shops. Both have told me that the cab paint peeling looks like a rust through problem to them. The first time I went to King GM, the customer service representative told me the GM doesnt cover sheet metal. After taking my vehicle to two auto body repair shops, one of them said that the vehicles in that model year were, in fact, covered by a rust through warranty. Checking my owners manual, it does state that rust through is covered for 6 years or 100,000 miles. I have a little over 33,000 miles on my vehicle, and we are well within the 6 year time frame.I went back to King GM and contacted John **, the service manager, from King GM in Longmont, Co. He took pictures of the problem and sent it to a regional specialist who promptly rejected the claim. It was then forwarded to a DMA who chimed in with the same rejection. I would like to know why someone who has actually seen the problem refers to it as a rust through problem, yet the GM people see a picture and reject any resolution. Please contact me with a resolution at your earliest convenience.
Published: August 19, 2014
John of Longmont, CO
Source: consumeraffairs.com

We visited Disneys test track. They have new cars and singers. You spend a
We visited Disneys test track. They have new cars and singers. You spend a lot of money on advertising. The new cars have heavy red rust on their brake rotors. The world visits Disney - make your product shine and not look cheap. You will sell more cars if you pay attention to details.
Published: September 18, 2012
Roger of Charlton, MA
Source: consumeraffairs.com

I am writing this complaint as I am very disappointed the way my whole purc
I am writing this complaint as I am very disappointed the way my whole purchase and ownership experience. I feel that a profit motivation has ruled the decision making process and customer service non existent. Firstly at the purchase of our 2012 Chevrolet Cruz, one major significant item was not offered and when we became aware of this item we were told it was too late. Then on the first trip we hit a pothole and damaged two tires. No problem, we have warranty. But even the dealership gave us the vehicle with three tires with a maximum of 21 PSI 2 at 18. We paid for this as no one was responsible. We noticed on the side mirror at the outset what we perceived to be polish dust. Upon the initial washing we became aware that it was actually a defect. We drove to the dealership only to be told we will sort it out. However, after repeated complaints we were told it was never written down and you now are out of warranty. GM in their infinite wisdom agreed and refused to change them. Managers looking at the mirrors have said off the record that it is definitely a flaw, but I guess in this experience it will be up to us to solve it. Other items which were not on the warranty. Replace the brake disk and the pads at 30,000 KM (As a former Rally racer this is absurd). The air conditioning works poorly to say the least, even I had to pay to change to replace all the filters. There is a power surge from the gearbox at gear change - still unresolved but we are out of warranty.I worked at GM and this is something I never saw from a quality perspective. I am also a second generation GM owner as my father lived and breathed GM and owned GM cars for approximately fifty years. At this point Big Brother and its profits have lost a customer and I will never consider a GM product again. I can assure you I will expound my experiences to prospective buyers as well. I have never favored Lemon Laws but I now realise that they have a place and are needed to protect customers. Thank you for reading.
Published: July 24, 2015
Alan of San Agustin Etla, Other
Source: consumeraffairs.com

I bought a new 2006 Chevy Express Van. It had all the features that I neede
I bought a new 2006 Chevy Express Van. It had all the features that I needed for selling at the flea market. After a few years the paint on the front started to peel. My friend had a 2008 and his did also that is on the hood. I went to the dealer in Punta Gorda and he said they could do nothing. On the way to see them I saw a 3rd one with the same problem. Since this time I have seen at least 150 Vans (different years) with the same problem. I was told dirt got under the paint causing the paint to bubble then peel. This is what the dealer said. I have peeling on the back and side also. I notice that it bubbles first then the bubble breaks and then it starts to peel. I had an item fall against my fender and chip the paint. It has not peeled nor bubble in that area.
Published: September 3, 2014
Robert of Englewood, FL
Source: consumeraffairs.com

They would not tell me where the money went after the card had expired. I o
They would not tell me where the money went after the card had expired. I only use the card once a year for oil changes and maintenance. Any Visa card I have ever had does not expire until the money is used. They said this money is prepaid to Visa so Im guessing when the card expired, they got the money back from Visa and put in their account as the women I talked to refused to answer the question as to where the money went, so I guess they actually stole $648 from me, as if we dont pay enough for their vehicles to start with. But I know I will never own another GM product again as I dont like dealing with crooked people.
Published: August 1, 2013
John of Regina, SK
Source: consumeraffairs.com

I have been a client of General Motors for 17 years and have bought several
I have been a client of General Motors for 17 years and have bought several of what I believed to be your high-quality vehicles. I purchased an Acadia in 2013. About 2-3 months ago, I noticed that the paint on the hood of the car was bubbling up. I brought it to the dealership, Morrissey GMC, in Rockville Centre, NY. I was told by the service representative that I was no longer covered by the warranty because I had exceeded 36,000 miles, even though I have an extended warranty.I brought the car to 3 other body shops, and I was told that the bubbling was a result of a defect in the paint. GMC should stand by their product, regardless of the car’s mileage, and repair it at no expense to me because regardless of the age or mileage of the car, the issue at hand is that the paint is defective—which is a quality control issue. In addition, I spoke to a customer service representative regarding this issue, and she said that GMC would not pay for the repair in full, they would cover approximately half of the expense. She refused to send an engineer to examine the car, stated that her decision was final, and would not allow me to speak with one of her superiors.Why should a client be responsible for a quality control issue, this is an expense that is normally incurred and covered by any respectable corporation. In addition, refusing to refer a client to a superior to resolve an issue is very unprofessional. Isn’t the client always right? This obviously isn’t the case with GMC. Aside from being a longtime client, I have referred people to GMC and purchases have been made a result of my referrals. I can honestly say that I expected better from a long-standing American Corporation that is supposed to pride itself and represent what used to be considered a corporation that set the standard for other American vehicle companies.Needless to say, I will not be referring GMC to anyone in the future and this letter will also be submitted to the Better Business Bureau as I don’t believe it is in good practice or professional to hold the client responsible for quality control issues, or for a customer service representative to ultimately determine the outcome of any situation when a client asks to speak to their superior.
Published: June 1, 2017
Guy of Mineola, NY
Source: consumeraffairs.com

As an owner of a 2011 Chevrolet Traverse, a GMC Sierra, and having previous
As an owner of a 2011 Chevrolet Traverse, a GMC Sierra, and having previously owned a 2010 Buick Enclave, I know I will never choose to purchase another GM Vehicle. I have had almost identical problems with the two SUVs. Both had major problems with steering, where the steering wheel locks up and will not turn quickly (almost as if the power steering goes out). This is extremely scary when you are making a turn while yielding to oncoming traffic. I had this repaired in my Enclave and it required removing the motor to repair $$$. The Traverse has had very similar problems with the timing chain which needs to be replaced (just as it happened with the Enclave). I just had the AC blower and a tire sensor replaced and was told by the mechanic that the timing chain would still be covered under warranty since the car has less than 120K miles so I went ahead and let them do the other repairs ($600 worth) only to find out that the timing chain ($3500) would not be covered under the warranty. The car is now losing power so Im sure it wont last much longer. These cars are junk after a few years and each time I called Chevrolet Cares and they would do absolutely nothing to help.
Published: September 14, 2018
Diana of Alexander City, AL
Source: consumeraffairs.com

Updated on 02/01/2020: I didnt get the car back until Dec due to the strike
Updated on 02/01/2020: I didnt get the car back until Dec due to the strike. I filed a claim with GM and requested either a new car or reimbursement. They refused to give me a new car and agreed to the reimbursement. They are only willing to reimburse me 2 car payments but had my car for a total of 3 months. Ive had to provide statements from my finance company and personal bank statements to show proof that I made those car payments just so they can reimburse me. Talk about feeling like a valued customer! Me paying my car note has nothing to do with me being inconvenienced over a product that I bought from YOU! They are telling me the dealership has to process my reimbursement because it will move a lot faster, however I got my car back mid December, it is almost February and I am still dealing with this and havent received anything! I am very dissatisfied with GMs customer service and the way they treat their customers! I will never purchase another GM car and I definitely wont be referring any one to either! I have a cousin who experienced some of the same issues with Dodge and her experience was smooth sailing! Original Review: I purchased a 2019 Chevy Camaro in June 2019 due to a car accident and my previous car being totaled which was a Dodge (Challenger). I had the Camaro for 90 days then had to put it in the shop due to safety issues! Passenger Airbag broken! This is a brand new car in which I should not be experiencing these type of problems. My car has been in the shop for almost 2 months now due to GM being on strike and the part to fix my car has not been available and no one can tell me when. I was told GM would not give me a new car but would compensate me once the problem is fixed! **! Im having to pay a car note for a BRAND NEW CAR that I cant even enjoy! VERY UPSETTING! Im totally dissatisfied with GM and I wish I never purchased this car! Shouldve just stuck with DODGE!
Published: November 7, 2019
Brandy of Saint Charles, MO
Source: consumeraffairs.com

The final straw. As a loyal customer of GM since 1979 I will never purchase
The final straw. As a loyal customer of GM since 1979 I will never purchase another GM product. The arrogance and lack of customer care in regard to the recent ignition recall has made my final decision. I did not receive a recall notice as of April and when I called the dealer they could care less. Attempted to contact customer care and it is like dealing with the government. I guess that is expected with the bail out. Good riddance to the General.
Published: April 20, 2014
Joe of Homer Glen, IL
Source: consumeraffairs.com

October 20, 2019 my 2016 GMC Canyon Duramax went into limp mode. It has ess
October 20, 2019 my 2016 GMC Canyon Duramax went into limp mode. It has essentially been in dealer shop since then. Parts delays, major parts replacements have all resulted in the same failure codes. GMC resolution group (I’m now on my third rep) has admittedly trying and the local dealer as well, however it’s been over 150 days and still no ‘resolution’. On one hand I do have a loaner even though I am out of warranty, on the other I do not have my customized truck I use to manage my ranch where we live, and my most recent rep is essentially telling me ‘we are in the driver’s seat and you can wait until we fix it or you can come get it’. No more “yes sir we understand and we are trying”. I guess they are tired of my frustration but after 150 days one would think they could fix their own product. I don’t think they will be able to figure it out if they haven’t by now and wonder what the process is for my truck? Will they buy it back or simply tell me to come pick it up and charge me for repairs and parts that did not work??? Not happy with GMC but I guess they are doing what they can, which is not resulting in a successful repair of happy customer. :(
Published: March 20, 2020
David of Fredericksburg, TX
Source: consumeraffairs.com

Complaint against (Liberty): this dealer is sucking my blood since four mon
Complaint against (Liberty): this dealer is sucking my blood since four months I am paying almost $10,000 and my car is still not repaired. Every time they ask me to bring the car and they keep it for 2 or 3 weeks and I have to pay thousands of dollars and after I use the car for maximum three days all the problems bounce back into my face. It is not only that, the problems are getting more dangerous at the level that I cant take my kids with me in this car because of safety issues! I have trusted GM all my life but now I will never think about this company again and promise you that everyone I know has a full idea about what I am suffering. I am frustrated to the level that I want to put my car next to your show room with the billing history of the maintenance to show all the people that your company is not considering us as people and that our safety and our familys safety has never been considered by you. I will use all my contacts to tell everyone how I am suffering from your company using TV Radio and newspapers.
Published: February 14, 2012
Ebrahim of 826, OTHER
Source: consumeraffairs.com

Recurring timing chain problem. GM has replace timing chain two time. Last
Recurring timing chain problem. GM has replace timing chain two time. Last time app. 20000 mile ago. Went again. Now is out of warranty for a design problem that they refuse to fix. All they can do is replace it until you are out of warranty. Then you are left with a car that you cannot get any or fair trade 2000 to wholesale for parts because of engine 3.6 L. This problem is being treated different at dealers. Cadillac will repair timing chain on a 1 on 1 case!!! Not the Chevy Equinox 3.6 L same engine. I guess because they pay more for their car. Anybody buying a used GM with this engine should look at car forums to see how many complaints there are. If GM wont stand behind their product knowing there is a problem is bad business. I will never buy a GM vehicle.
Published: May 18, 2017
Bill of Stroudsburg, PA
Source: consumeraffairs.com

Avalanche (08) door locks - The four door locks on my Avalanche have failed
Avalanche (08) door locks - The four door locks on my Avalanche have failed. The 1st was repaired at a cost of $150ish. The 2nd repair was free and we were told Chevy was having lots of problems with the looks so there would be no charge. The other two door locks failed but today I was charged $350ish for the repairs. Four locks failing on the same vehicle has to be a quality issue that should be subject to a recall. I know other owners that are having the same issue with their door locks. This just seems like a quality problem that Chevy should recognize and address.
Published: March 28, 2012
Jim of Rio HOndo, TX
Source: consumeraffairs.com

I took my vehicle to the dealer over a month ago with what I thought was tr
I took my vehicle to the dealer over a month ago with what I thought was transmission problem. Was told that I needed a torque converter and would be covered under warranty. Again, this was over a month ago and still no parts. I called GM to see if they could help. After about 7 days of waiting on a response from GM, was told that there was nothing they could do and should continue to reach out to the dealer. So I call the dealer back to be told that they have over 40 other vehicles on their lot that they can’t service because they can’t get parts from GM. I think this is the most ridiculous thing that GM cannot get parts to the dealers do that the vehicles they sell can be serviced or repaired. WHAT A JOKE. And they can’t blame it on the strike. Was told by dealer service manager, they were have issues getting parts before the strike.
Published: November 22, 2019
Daniel of Hot Springs National Park, AR
Source: consumeraffairs.com

They sure dont care about us after they sell the car. Safety recall in my c
They sure dont care about us after they sell the car. Safety recall in my car they refuse to honor because of vin #. Clearly it can be seen with ones eyes. Exact recall but they say no its not in their system? I have it saved in my phone. An official GM site with recall # and still refuse. What a joke and a very sad case. Shame on GM.
Published: February 13, 2019
Dee of Other
Source: consumeraffairs.com

GM has a major design flaw in the 2.4 ltr engine. They have issued a TSB 14
GM has a major design flaw in the 2.4 ltr engine. They have issued a TSB 14882 to extend the warranty to 10 yr 120,000 miles on a few series of motors for the stated problems. They are refusing to cover the other series of 2.4 engines that are experiencing the same issues with the explanation that they have not seen this issue in the engines not listed. But if you look on the web you will see hundreds upon hundreds of customers who are left with major engine repair bills for a known issue on the 2.4 ltr engine.
Published: January 15, 2018
Jacob of Mason, MI
Source: consumeraffairs.com

During the pandemic we were a couples months late due on payments. I talked
During the pandemic we were a couples months late due on payments. I talked to them on the phone countless times telling them we could pay once I got on my unemployment but that wasnt good enough they repod my vehicle and how are threatening to sue me if I dont pay 600 dollars. This is my third vehicle with this company and prior to this I always made my payments. They dont care if you have a family to take care of and they dont care about you during this pandemic. Sway away from them and do business elsewhere please.
Published: December 4, 2020
Nicholas of West Haven, CT
Source: consumeraffairs.com

Recently took my 2002 Silverado with Duramax and Allison transmission to de
Recently took my 2002 Silverado with Duramax and Allison transmission to dealership in mid- eastern Ohio for transmission and cooling system flush. A day later looked under my vehicle and noticed spin-on filter on Allison had not been replaced. Would any lubrication station not replace your oil filter if you had your motor oil changed? Called the dealership and was told that I hadnt told them to replace the filter. What a bunch of incompetent bunch of sorry **. Would be like wiping your ** before you sat down to do your business.
Published: July 16, 2013
Greg of Birchwood, WI
Source: consumeraffairs.com

Bulletin 14116 covers model year 2004-2006 Chevrolet Malibu and Malibu Maxx
Bulletin 14116 covers model year 2004-2006 Chevrolet Malibu and Malibu Maxx, Dealer replace the torque sensor assembly and EPS motor controller unit on February 23rd of 2015, On November 7 of 2017 the steering failed, Took to a GM Dealer, Replaced the same parts under recall at my expense. When I contacted GM customer service the response was that warranty is only for 12 months on recall replacement parts. I just would like to communicate that even if the vehicle was serviced under the recall the problem may still exist, In the affected vehicles, there may be a sudden loss of electric power steering (EPS) assist that could occur at any time while driving. Should that occur, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Published: December 20, 2017
Darren of Denton, TX
Source: consumeraffairs.com

2008 GMC Envoy - electrical issues, transmissions, stable link system, chec
2008 GMC Envoy - electrical issues, transmissions, stable link system, check previous surveys, & complaints. Roomy, comfortable, fuel pump, filters, issues, fuel consumption.
Published: May 2, 2018
BERNARD of Ontario, CA
Source: consumeraffairs.com

I own a 2012 GMC Terrain that is covered by a GMPP. The vehicle is 5 years
I own a 2012 GMC Terrain that is covered by a GMPP. The vehicle is 5 years old and has 28K miles on it. I noticed some mold growing in the carpet. The cause turned out to be a broken drain tube in the sunroof. The GMPP is a bumper to bumper coverage not covering maintenance items or wearables. This part is neither, yet GM refuses to warrant the repair in any way. Anyone who purchases a GM product has rocks in their head. This is my last GM product.
Published: May 23, 2017
Randi of Marlton, NJ
Source: consumeraffairs.com

Takata admitted there was a passenger side airbag defect a decade past. I o
Takata admitted there was a passenger side airbag defect a decade past. I owned a 2008 Silverado with that airbag installed. GM continually said my vehicle was not due for a replacement for years. Today I got a notice that my Silverado WAS involved in GM Recall N212328760... the same recall they told me for years did not involve my vehicle. I sold that vehicle three months ago and just got the notice from GM... today. From the language in todays letter it becomes obvious to me that they were just fine with allowing me to drive a dangerous vehicle after telling me it wasnt dangerous. There seems to hint that something illegal has happened here wherein GM knowingly put the owners of these vehicles in mortal danger.
Published: March 12, 2021
Robert of Rohnert Park, CA
Source: consumeraffairs.com

Took my $32,000 car in for recall on key and keyless entry. They rigged it
Took my $32,000 car in for recall on key and keyless entry. They rigged it and now it looks like **. I was told I was going to be given a new keys not altered keys. My husband and I are very unsatisfied and have called GM with no positive results.
Published: October 23, 2014
Charity of Ponca , OK
Source: consumeraffairs.com

I was contacted by GM to extend the 3 yr warranty on my Chevy today. Forwar
I was contacted by GM to extend the 3 yr warranty on my Chevy today. Forwarded to a man named Brad who eventually quoted me the price. I declined as I am a solo parent and unable to afford this additional coverage that would be $495/down plus 12x$274/month. Brad says he understands because he is a single dad. I reiterated that I am a solo parent--not the same as single, which generally means a child is shared by two parents. At this point, Brad explains his ex is in jail and says hes a single dad too - before anything else can be said, he gets nasty with me, adding, That was the rudest thing Ive ever heard in my life and I dont even want to help you... before hanging up on me. Brad, I still dont have that kind of extra money and am still a solo parent. Sorry to counter that what you just exhibited is a total lack of understanding and added aggression. No, thank you, GM.
Published: May 30, 2019
Kyhiera of Aptos, CA
Source: consumeraffairs.com

From the day we took delivery of this new Hummer H2, it has been nothing sh
From the day we took delivery of this new Hummer H2, it has been nothing short of a nightmare of repairs. The roof seam leaked from day 1 and it took at least a dozen trips to the dealer to fix. The check engine light was next and 2 trips to the dealer fixed that, a new fuel filler neck assembly. Next the speedometer quit working and we had to drive the truck for a year with no idea what the speed was before the parts were available at the dealer to fix. At the same time, the ignition switch failed and was replaced with 1 trip to the dealer. After that the climate control system quit working correctly, blows heat out of one side and A/C out of the other when in the A/C mode. A part called an actuator fixed the passenger side but now the drivers side is blowing heat out like the passenger side. The climate control system has never worked right and never will. Theres nothing like a family summer vacation with the heat on in a $52,000 truck. We have had to just roll the windows down and suck it up until you get home. I have lost tens of thousands of dollars in lost work time taking this truck to be repaired. Would I buy another GM product? I would not take it if you gave it to me. I cant afford the time off work or the repair bills. This truck is a 2004 with 54,000 miles on it and is garage kept, never been off road. It still has the original tires on it and they are only about 70% worn. The customer service dept stated that GM would buy the truck back during the dozen roof repair attempts, but the amount they wanted to give us back should have been a criminal offense after what we paid for this truck.
Published: September 11, 2012
Mario of Key West, FL
Source: consumeraffairs.com

I purchased my 2014 GMC Terrain 2 years ago as a used vehicle with 15,000 m
I purchased my 2014 GMC Terrain 2 years ago as a used vehicle with 15,000 miles on it. I have been overall very satisfied with the looks and performance of this vehicle. A few months ago we started having a shudder happen at acceleration. We didnt know what it might be from and it was so intermittent that we didnt immediately have it checked out. As the weather warmed the shudder happened more often and eventually made it to where it was difficult to pull out from an intersection due to no acceleration. We took it to a dealer to have it checked out and were advised that there is problem with several model years of GM transmissions having the torque converter delaminate which causes debris to spread through the transmission and causes it to fail. This is the case with ours and with a $5400 price tag to replace the transmission. We complained that since this is 2019 and its a 2014 with 59,000 miles shouldnt it be covered under the 5 year/100,000 mile powertrain warranty. They advised it was out of the 5 years by 7 months from the in-service date. They did offer a 30% discount but we still felt this was way too much to pay for a transmission. We decided to take to a transmission shop for repair. The price ended up being the same as what the discounted price would be from the dealer. I contacted GM and was told that they wouldnt work with me on this since the repairs werent being done at a dealer. By the time that we discussed, it was too late to stop the repairs at the transmission shop. I was disgusted that GM wouldnt stand behind a vehicle with less than 60,000 miles with transmission failure and only 5 years old. This vehicle has not been abused or neglected in service. I am ready to say that we will no longer consider GM vehicles as possible options when we replace this or any of our other vehicles, even though we have been lifetime GM fans/owners.
Published: June 12, 2019
JULIE of Holt, MO
Source: consumeraffairs.com

Hello! I own a 1997 Park avenue with 2 front broken seat belts! They are qu
Hello! I own a 1997 Park avenue with 2 front broken seat belts! They are quite literally falling apart! Plastic pieces have broken off, the drivers side belt wont retract and the passenger belt doesnt lock. I took it to the dealership for recall replacements and they told me that they were replaced already by the previous owner. I find this incredulous considering I have own a Lasabre as well as another Park avenue and never had any issues and they were both older vehicles. The cost for replacement is $350/belt and I have no assurance that the replacements arent just like the ones I have. GM is losing a LIFETIME Buyer in me!Of course they are trying to lose the stodgy old man image according to the news...
Published: January 21, 2015
Susan of Mcminnville, OR
Source: consumeraffairs.com

I own a 2021 GMC Sierra with 9000 miles on it, I bought it in March 2021 an
I own a 2021 GMC Sierra with 9000 miles on it, I bought it in March 2021 and in September 2021 it received a check engine light. The dealership tells me its the cylinder heads and its a known defect. Its now mid October and GM has no idea when they will have the part for my truck. In the meantime, I have had no truck for moving me into my new home, Im worried that the vacation I planned with my truck will be with some crappy rental car, Im very frustrated with this situation.
Published: October 12, 2021
AnneMarie of Kenly, NC
Source: consumeraffairs.com

I purchased a 2012 Chevy Cruze in February of 2012 with 15 miles on it and
I purchased a 2012 Chevy Cruze in February of 2012 with 15 miles on it and have had it on the garage 3 times for major repairs. The first being a thermostat and seals on the coolant lines. Then had to have all the coolant seals replaced after it overheated again. All of this happened before the first 30000 miles. Most recently my check engine light came on so I took it in and found that a wire for the valve intake to the emission system had broken. All of this on a car barely 3 years old. Contacted GM with my concerns and was told that they would contact the dealership so that the dealership or GM would cover a portion of the repair expense. Was contacted 2 days later by dealership. They said it wasnt their problem that they did their part and would forward my concerns back to GM since my problem was with the car not the service I was given. Was contacted by GM the following day to be told that GM would not be covering anything because I was said to be bad mouthing GM by saying there was a problem with the car they made. How is stating that GM sold me a car that has been nothing but problems bad mouthing anyone. I was stating facts. I bought a new car to avoid these problems and got more than I could have imagined. GM you should take more concern in your customer satisfaction. At this point in time if I could I would trade in this car and never purchase a GM product again. Your company has done nothing to take care of my concerns or problems. All that has been done is a personal attack on me as a customer with your claims of bad mouthing. So now customers cannot speak negative of a product for fear of your company deciding to not help them. I will tell everyone I know what terrible service I received from GM.
Published: August 17, 2015
Eva of Lyons, NY
Source: consumeraffairs.com

I recently ordered and Purchased a Camaro. Unfortunately I was in car accid
I recently ordered and Purchased a Camaro. Unfortunately I was in car accident, therefore I had to have my new camaro repaired. I took it to a chevy dealership to have all the repairs done. Three weeks ago the dealership ordered black rally stripe decals to go on the hood of the Camaro. The dealership still has not had an expected date of arrival from GM on when the stripes will arrive. I could have had my car back three weeks ago all completed. I do not understand why it takes this long to make black rally stripes that goes on the hood of a Camaro and have them shipped to the proper place in a timely manner.
Published: August 18, 2016
Joel of Urbana, OH
Source: consumeraffairs.com

I own an 05 Avalanche as well as two Suburbans (99 and 09). I have had prob
I own an 05 Avalanche as well as two Suburbans (99 and 09). I have had problems the last few years with the blower motor in my avalanche not working on all speeds, but since I was way past the normal warranty period, I decided to live with it until it stopped working completely. That happened about 6 months ago. I decided to go online for a video on how to fix the problem and lo and behold I find out that I should have been sent a letter from GM about the problem that extended the warranty. I never received these so I decided to call customer. By the way, I have Onstar service, and that would have been a great place to advise me of the problem and extended warranty.After explaining my situation with the first customer service rep, she said that there was an extended warranty for the problem and that I was outside of the coverage period. But, she continued, if you get go to a GM dealer and get it properly diagnosed we will still be able to help you out. I responded, you can still do something even though the warranty is out of date? She responded, yes, just call back after you have been to the dealership and have the paperwork. I told her, I can fix the problem myself if there is not going to be any coverage. She replied to get the truck diagnosed by GM and call back.So I went to the dealership and had it properly diagnosed as the problem, and had it fixed to a rate of almost $400. So then I called customer service back and got a different rep, who pulled up my file. She happened to be a tier 2 rep. She reviewed my file for a few minutes while putting me on hold, then came back and said, Im sorry but there is nothing we can do for you. I asked her to pull up the conversation that I had with the first rep, and she said that the first rep had given me improper information. I said thats great because that improper info cost me $400 instead of maybe $150 if I fix it myself. After battling back and forth with several managers over this they said as far as they are concerned that this was a she said-he said problem and they were not going to accept any fault. They said they could not find the original conversation transcripts.My family has been buying GM vehicles since 1974. Having spent 100s of thousands of dollars at their dealerships and they have no problem losing my business because one of their reps screwed up and they dont have the balls to put the customer first. Goodbye GM. You will never find me at one of your dealerships again. Youve lost one more loyal customer!!!
Published: March 10, 2016
Donald of Riverside, CA
Source: consumeraffairs.com

Im soo disappointed! Ive loved my Chevy up until now. It has been knocking
Im soo disappointed! Ive loved my Chevy up until now. It has been knocking for over 2 years. I know several others that own or have owned the same model as myself. They all have had the same issues! Horrible knocking of the motor. Found out May 8th there is a class action lawsuit against GM for piston wear, causes excessive oil use and knocking. I am within the mileage for repairs at no cost, but they have escaped repairing my vehicle due to the fact they did not send my letter sooner! Now I have a 4000.00 bill! I had planned on purchasing GM again. But never will I never. Ive had 3 recalls and damaged motor due to their production. They do not back their product. This should be handled by them. Please do not purchase GM. They do not take care of their buyers. If I had received my letter sooner It would be covered. Because of them I have a broken car, I have to fix.
Published: June 5, 2020
Cynthia of Cullman, AL
Source: consumeraffairs.com

I own 1 2015 Cadillac Srx and just purchased a 2020 Cadillac Escalade esv a
I own 1 2015 Cadillac Srx and just purchased a 2020 Cadillac Escalade esv and will never purchase another gm vehicle again. I had a recall for for headlights on my 2015 and when I took it in had to pay for it which was no problem even though it was $1900 for 2 headlights but I was to be reimbursed from GM for a recall on the headlights. Then I contacted GM and they told I had the paperwork for the recall and they said it has expired and now I just have to pay the $1900 out of pocket. This is completely unprofessional especially during a pandemic. I live in Illinois and the whole state has been shut down pretty much since March besides for a few months. I did not read fine print on back of letter real small that said it expired. I think GM should recognize this recall and reimburse someone who has spent over 100k on vehicles from Cadillac in the last 4 years. Headlights that cost that much money should never go bad unless damaged.
Published: December 3, 2020
Jesse of Moline, IL
Source: consumeraffairs.com

Contacted Smail GMC in Greensburg, PA. to have gooseneck hitch installed on
Contacted Smail GMC in Greensburg, PA. to have gooseneck hitch installed on my wifes brand-new GMC 3500hd she purchased from Laura GMC, and Smail GMC would only install hitch if we purchased truck from them. Little frustrating, we have supported General Motors and are children of a GM manufacturing family.
Published: November 17, 2016
eron of Seward, PA
Source: consumeraffairs.com

Took tahoe in for running badly. Told it needed a tune up. Ha. Platinum tip
Took tahoe in for running badly. Told it needed a tune up. Ha. Platinum tip plugs on their Monroney sticker on windshield states platinum tip plugs good for 100k. They cleaned the throttle body. Replaced the platinum tip plugs with of course platinum tip plugs and after 300 dollars still runs rough. Mind u this tahoe has less than 80k miles. Then was told it had a broken motor mount on drivers side. Another 550 to replace. Called GM, no help at all. Give us a 100 back on the 300 dollars already spent for original problem that still isnt fixed. I have been in the car business for 20 plus years. Was a GM and manager for several dealerships. Pigs poor service from GM. Would never buy another GM product!! Terrible customer service!! Talked to Natalie originally and was told they would get involved if the local dealer didnt do anything. After I talked to her, asked for her boss and was told the same bs. Asked for her supervisor and was told couldnt give me that info. This is how gm takes care of their customers??
Published: October 28, 2014
robert of Lewisville, TX
Source: consumeraffairs.com

GMC service reps informed us that the GMC 3500 trucks can sometimes have ma
GMC service reps informed us that the GMC 3500 trucks can sometimes have major problems with fuel system. Causing metal particles to travel throughout the engine and other parts. Had to leave my car truck for 20 days at Georges Chevrolet to be repaired. Not only did they not repair my truck properly the 1st time but the only loaner they could give me was a Chevrolet 1500 Silverado that not only leaked oil but didnt have the horsepower that I needed to pull my trailer. Im a landscaper and Im self-employed and need all my equipment for work, i.e. my GMC 3500 to pull trailer. I incurred loss of wages/revenue due to leaks from loaner truck and unable to pull equipment. GMC stepped in and assured me after several telephone calls later that I would be compensated for my loss of revenue and as a dissatisfied experience at Georges Chevrolet. Again after several other calls we finally agreed on compensation and that was basically an extended warranty. After several months later we still havent received extended warranty that was promised by Gilbert, GMC customer assistance. Gilbert called me several times to follow up and assure me it was approved and I would be able to take truck anywhere to get serviced in 2 days, 2 times this month. I received an email stating that I would have to wait another week. I took the day off of work to get my truck serviced and I am unable to do that now until I actually get documentation stating I can do so. When I called Gilbert at GMC asking him why he misled me he simply said I was wrong and there is nothing I can do about it. In other words OH WELL. I now need to wait for my documents to get my WORK TRUCK serviced and hope it doesnt break down or cause any further damages to my engine. This has been a nightmare. Not only has it hurt my wallet but my reputation as a dependable landscaper to my clients. As a self-employed landscaper my dependability is everything to stayed employed and get new clients/references. This has really cost me more than they can ever comprehend. As a long time and loyal customer to GMC I am very dissatisfied to say the least and will never recommend this company again. As soon as I can afford to get a new truck I will definitely not get another GMC. I know now that they are not dependable/reliable vehicles nor do they care about their consumers.
Published: November 3, 2017
Jesse of Downey, CA
Source: consumeraffairs.com

I just came from the GM dealer on University and Atlantic Boulevard in Cora
I just came from the GM dealer on University and Atlantic Boulevard in Coral Springs. I own a 2016 Chevy Suburban yes a Chevy Suburban. I was having problems with it starting I wasnt sure if it was the battery or something else. Two days in a row I called Chevy in the Winston Park area Lou back row and tried to get service from my vehicle and was told they were too busy. My daughter-in-law Christina suggested I try the GM dealer in Coral Springs which I did. They not only greeted me upon arrival with a smile but they were actually happy to see me as if I was one of their own.Long story short Mr. ** is the gentleman that helped me from beginning to end. A perfect gentleman I will say. My car needed a new battery I just wasnt sure what the problem was until they put it on the diagnostic. I cannot say anything but good about this GM dealership. Mind you I did not purchase my vehicle from them but they treated me as one of their own. They took care of my problem and again treated me as family. In the future I will definitely seek them out first not only for any problems that might arise but also to purchase a new vehicle if need be.
Published: January 15, 2021
Bette of Pompano Beach, FL
Source: consumeraffairs.com

I purchased my vehicle in October, 2019. A couple months later, the vehicle
I purchased my vehicle in October, 2019. A couple months later, the vehicle experiences 4 recalls - 1 battery, 2 brake and 1 seat belt. After the dealer performed the recalls, the update broke several safety features such as front camera system, driver collision alerts, lane keep assist and whatever else. After attempting to fix the issue, they were unable to do so and escalated the case within GM. After GM was involved, the recommended solution was to replace the front camera system but the part was not in stock with no ETA of when it could be delivered. Over 20 days later, my brand new vehicle remains at the dealership unfixed due to the lack of a part. I escalated the issue with GM customer service and was assigned to someone named Victoria. Case #: **.After several exchanges with Victoria, nothing has been resolved. Victoria has assured me of several updates and working on the case, but has not been able to deliver for this vehicle. At this point, Ive explained my discomfort with the vehicle due to the variety of safety recalls and safety features that have gone awry. Ive explained I would like a comparable vehicle or a resolution that would restore my faith in a vehicle that seems to have had a bad run. Nothing has been done.
Published: January 31, 2020
Chadron of Raleigh, NC
Source: consumeraffairs.com

This has been going on for years (back to 07) with Sierra, Escalade, Tahoe.
This has been going on for years (back to 07) with Sierra, Escalade, Tahoe. Electrical problems (techs call it gremlins) that cause door locks to go up and down, gauges to go crazy, trans downshifting, StabiliTrak, left day time running light will be out (every 2007-2018 GM truck has a DTRL out on one side) because of a bad ground. Dealers say its battery cables or ECU programming. It is a faulty wiring harness and ground connections. Remember the faulty (death) ignition? Nope. It just happened and has already disappeared. GM trucks are garbage. I know, I had three and now am down to two. I also have a Ford (great truck no problems), and Infinity 5.6V8 (which is Nissan - 2000% better truck than any of my GMs). The only decent GM truck out of 20 GM trucks Ive owned over the last 20 years has been the 3500 Dually 7.4L gas (remove CC and replace with performance RV exhaust). I have to strip grounds on my Escalade every other week just to keep it from shutting off. The ground strap from block to firewall near the power brake booster was green and falling apart. Im in FL, with no salt or corrosion. These trucks are slapped together with the lowest bidder supplying the parts. With the way Nissan and Toyota are coming on with the full size (and diesels) I cant see GM having any future in the truck business. They need to stick with competing against Tesla with their Volt (which is twice the car as a Model 3 - and Im an Elon fan). Dodge is coming on REAL strong with their interior. Never thought Id look at a Dodge product until I saw their new RAM products. But GM... as soon as the rest of my GM fleet are done, Ill never buy another GM truck. Nope. They took the bailout. Ford didnt. They have problems and deny them. Other companies admit, fix, pay fine, fire people, and move on (Volkswagen and others). But not GM. Its the old school Detroit thinking... deny deny deny. Thats why they are losing market share and their stock is garbage like their trucks. Ick, I cant wait to get rid of all mine.
Published: August 17, 2018
RedStar of Winter, FL
Source: consumeraffairs.com

I expected non power seats, no remote start, etc. I can lift the rear hatch
I expected non power seats, no remote start, etc. I can lift the rear hatch without a problem, but an incomplete radio. The vehicle (GMC Terrain) does not have a radio that get Sirius. Come on.
Published: April 27, 2018
Bill of Tupelo, Mississippi
Source: consumeraffairs.com

My transmission failed in my Saturn close to 100,000 miles. I bought a rema
My transmission failed in my Saturn close to 100,000 miles. I bought a remanufactured transmission from GM which cost over $5,000 dollars. Over $1,200 to install. Lasted 16 months and 9,400 miles. GM/Saturn said Im over the year so although Im so far under the mileage they said sorry cant help you. 9,400 miles for over $6,000 dollars. They are selling us defective items and stealing our money. Shame on them and I hope all future consumers boycott GM. They could care less about you and are ripping us off. No more GM products and Im spreading the word to all friends, family, and any way I can get the word out. Everyone I know cant believe how they treat people. Shame on all of you and I hope no one is stupid enough to bail you out again. You dont deserve it.
Published: September 6, 2016
Tana of Rohnert Park, CA
Source: consumeraffairs.com

My father is 87 years old and leased a 2015 Buick Lacrosse as he had faithf
My father is 87 years old and leased a 2015 Buick Lacrosse as he had faithfully either purchased or leased General Motors cars for decades. Unfortunately, he has been diagnosed with cancer, was hospitalized and is now living in an assisted living facility in Cleveland, Ohio. His physician has recommended that he no longer drives due to him being a fall risk and just his overall decrease in acute motor skills, thus, enabling him to have the needed precision and rapid flexibility needed to drive effectively. As a result, my father turned his car in to General Motors only to be told, cancer or no cancer, unable to drive or not at now 87 years old, he still owes roughly $8,000 on the remainder of his lease and mind you the car has been sold or re-leased. To that end, General Motors will now receive double payment for a car my father can no longer drive.As his daughter, I think this is awful without regard for the plight of senior citizens. I think this is nothing less than highway robbery and greed on the part of General Motors. Why are they leasing cars to 87 year olds anyway without a clause that addresses acute illness or inability to drive by virtue of a doctors orders??? I believe General Motors should be ashamed of themselves for taking undue advantage of the elderly...but then again why should they care when the CEOs and CFOs responsible for making and executing leasing policy and procedures have been raking in money and reaping the benefits of million dollar bonuses forever... Bet you will not see one of them standing in a Walgreens line choosing between medication, food or assisted living rent while simultaneously paying for a sold, leased vehicle they no longer own... Way to go General Motors. Rape the elderly all the way to the bank!
Published: January 10, 2017
Teresa of Delaware, OH
Source: consumeraffairs.com

With only 8000 miles on my truck I already have about ten chips in my pain
With only 8000 miles on my truck I already have about ten chips in my pain and the undercarriage is rusting. You would think that a truck this expensive would have good coatings on it. This truck will rust away on anyone who buys it.
Published: August 11, 2020
Colton of Pocatello, ID
Source: consumeraffairs.com

I own a 2017 Escalade. Bought it brand new, right out of the showroom. Ive
I own a 2017 Escalade. Bought it brand new, right out of the showroom. Ive had nothing but problems with it since the beginning. Lost my brakes in 2017 with my disabled daughter in the car along. Recall for car. Shaking terrible, stalling, and Malouf Cadillac wouldnt help me. I have a long list of service issues on this vehicle. Made a formal complaint with GM and said they closed my case cause they werent able to get in touch with me, really!!!! Car is in dealer now for almost 12 weeks. Now to find out the car went on fire while they were servicing it. Called GM again to find out the case was closed and had to reopen complaint and now have to wait 3 days for claim to open before I can speak with anyone. This is was $85,000 vehicle get you!!!! Still waiting and furious!!!!
Published: July 10, 2020
KIMBERLY of Bayonne, NJ
Source: consumeraffairs.com

GM knows well how to sell cars but when my car is in repair and I need a do
GM knows well how to sell cars but when my car is in repair and I need a door replacement I find out that doors are back ordered and for 3 weeks Im still waiting.They are not keeping parts because after they sell cards they dont care what you do and what issues customers will have. Once they got your money they just dont care anymore. They gave a lame excuse that its 2016 car so because its new they dont have replacement parts! Accidents can happen to new and old cars! No one to talk to.
Published: February 9, 2017
Liron of Cresskill, NJ
Source: consumeraffairs.com

My 2012 Cruze that purchased in FL Dec 2011 had no cruise control. So I had
My 2012 Cruze that purchased in FL Dec 2011 had no cruise control. So I had the Dealer install it before the vehicle left the lot. Over a week ago my car started acting weird. It wouldnt go over 38 mph and it would show traction control - say the car was overheating and would go in Idle mode and said it needed to save power. Now I currently live in PA and took it to the closest dealer. The dealership told me that cruise control was installed improperly and needs to be removed because the wiring is spliced and it would cost me $214 with the diagnostic fee and the uninstallation. I was upset at this point because I didnt understand why I would have to pay to have something I paid to have put in uninstalled and I wont have it now? So I then contacted the dealership in FL to see if they would credit me back since the cruise control was put in improperly according to the dealership my car is at currently. From going back and forth and waiting for a call back, I finally got a call back to find out from the FL dealership that it was an aftermarket cruise control that was installed and that the module just needed to be changed and that’s it. So I called the dealership in PA and they said since it’s an aftermarket piece they didnt know that and there is nothing they can do. So I contacted GM and spoke to a rep Lauren there who I have been dealing with over a week to only get NOTHING resolved, and everyone just wants to play the he said she said game and not take responsibility for this and their employees not knowing what they are doing! I am upset and dont know what to do at this point. I am out of a cruise control and now have to pay for their mistake? This just doesnt seem right to me. I am still waiting on a call back from Lauren’s supervisor at GM customer service as well. This is my third car I purchased from this company and this is by far the worst experience I have ever had. I dont understand why a customer knows more information on this than their actual employees and now I have to pay for this?
Published: June 18, 2014
sarah of Easton , PA
Source: consumeraffairs.com

I bought a new Chevy because I was tired of sinking money into my old car,
I bought a new Chevy because I was tired of sinking money into my old car, and I figured I would rather have a car payment and a reliable car than put money in my old car. But now Im doing both because the 2013 Chevy Sonic I have is a lemon. Every month now I make a $300 car payment and I sink money into the Sonic because its broke down. Last month I pay $900 to have a water pump and radiator put in the month before that it was $250 for the motor for the driver side window. I cant afford this anymore. I am a 53 year old disable single woman who is on SSDI and Chevy will not do anything to help me. This is the 3rd Chevy Ive owned in my lifetime. Never never again.
Published: August 12, 2017
Mary of Nashua, NH
Source: consumeraffairs.com

Bought two GM trucks at same time. After about six weeks one had the airbag
Bought two GM trucks at same time. After about six weeks one had the airbags deploy for no reason. Only going about 30 mph at the time so fortunately no one was injured except the shock of the incident and the total destruction of the interior. GM had immediately wanted to blame the driver and wanted the insurance company name. THIS WAS NOT anything we did and is not an insurance claim. This is just a faulty product with a dangerous problem which they dont want to accept responsibility for. This IS a GM problem. We have a loaner but want another new truck. We do not want that truck back. We no longer trust the vehicle and since this incident have no trust in GM to stand behind their product. Until this problem is addressed and fixed I would not buy a GM truck. None should have to go through this. GM is fortunate that none was hurt. Apparently they just dont care about the customer. BEWARE OF GENERAL MOTORS when considering buying a new vehicle.
Published: February 14, 2015
Dan of Muskegon, MI
Source: consumeraffairs.com

I have a 2010 Chevy Malibu that I bought in October 2014. It only had a lit
I have a 2010 Chevy Malibu that I bought in October 2014. It only had a little over 14,000 miles at time of purchase. No problems until it reached 73,000 miles about a month ago (as you can see, I dont even put normal annual mileage on my car), when it started having transmission issues. It started when I couldnt back my car out of my garage and then it wouldnt even go into Drive without screeching and jerking. Got it to our local GM dealer, by driving back roads, because my husband couldnt get it to shift out of 1st and 2nd gear. Found out it needed a new transmission already and was encouraged by the shop manager to contact GM, because with this mileage, it wasnt normal, even though all the warranties were expired. I paid $3200 for my transmission.Now my car sounds abnormal and my husband took in to the same GM dealer and was told that my Timing Change would need to eventually be changed ($1500). I contacted GM, spoke with Renee and was told, Due to the age of your car, theres nothing we can do. All this despite the low mileage on my car. Ive been a long-standing GM buyer and will no longer buy any GM product. Since she wouldnt even listen to what I had to say, all she said was that, I will report it, but theres nothing we can do.
Published: July 15, 2019
D of Goshen, IN
Source: consumeraffairs.com

Twice, I have experienced a disturbing situation when I accidentally touche
Twice, I have experienced a disturbing situation when I accidentally touched the engine start/stop button while driving. When this occurred, the drivers information screen advised me to put the car in Park, depress the brake pedal and push the engine stop/start button. This is an impossible feat when the car is in motion. The dealership advised me to put the moving car in neutral, lightly depress the brake pedal and press the start button. Obviously, Buick is aware of the problem if this hair-brained solution is proposed to the owner.The location of the start/stop button can easily allow the driver to accidentally touch it because of its proximity to the lane change on/off button, the act of extending ones finger into the recessed touch screen to change a radio station or adjusting the air vent to the right of the steering wheel. The location of the button is a gross design error. Even the LaCross has the proper location for the start/stop button. Will Buick acknowledge its mistake and provide all Verano owners with a safe alternative to solve this problem?
Published: January 6, 2015
Jack of Natrona Heights, PA
Source: consumeraffairs.com

My timing chain needs replacing on My 2009 CTS. The code indicated the fail
My timing chain needs replacing on My 2009 CTS. The code indicated the failure at 93,000.00. The car was properly maintained so I was surprised at this. In researching this I found it is a common known problem with the 3.6 for many models and years. GM refused to have a recall and chose a warranty extension on a few vehicles by VIN number, but left the majority of their customers stuck with $1,000.00 to $1,800.00 bill depending on where it is repaired. I have always supported GM with half of my family having worked for them. I will NEVER buy another GM vehicle, and will discourage all my clients, (approx 1000) and social media followers, another 1200 from trusting GM again. They are unethical.
Published: August 10, 2018
David of Bay City, MI
Source: consumeraffairs.com

Buyers beware. I have a 2012 Silverado 3500 Dually with 6.6 motor. Had many
Buyers beware. I have a 2012 Silverado 3500 Dually with 6.6 motor. Had many issues with this motor but the big one was at 150,000 miles it busted the crank. Yes I said the CRANK BUSTED. I was covered for 120,000 but this was a factory problem but GM would not cover this at all. This cost me 10,000 to put a new motor in. All I pulled with this truck once a month I pulled a RV to LA. So looks like my next truck will be a Dodge.
Published: November 13, 2017
Darrell of Berea, KY
Source: consumeraffairs.com

In Oct 2013, my wife and I purchased a new 2013 Sonic sedan. A few months l
In Oct 2013, my wife and I purchased a new 2013 Sonic sedan. A few months later it developed a creaking noise in the steering at low speeds as well as a scrunching noise in the rear when sitting in the car each time. The dealer tried unsuccessfully to fix it on several occasions in which the car spent about 6 weeks at the dealership. They swapped out parts from other cars, replaced new parts; all unsuccessful. After owning the car for 6 months I had had enough so I traded it on a 2014 Sonic (what a mistake). The scrunching noise in the rear started soon after. But as winter set in 7 months after buying it, the creaking noise started in the newest car. Again the dealer attempted to fix it, telling me it was cured. But when I picked up the car the noise was still present. Again this car spent several weeks at the dealership - finally my car was dropped back off for the last time; creaking still there. GM customer service had been following the issue. I called the dealership and GM, told them the noise was still there. A few weeks went by and today GM call center called and explained that they could not fix the issue and that the creaking noise was a normal characteristic of the car and they would no longer try to fix this issue. I have never been so frustrated.
Published: July 8, 2015
John of West Bay Rd, NS
Source: consumeraffairs.com

Looked online for car prices, found new car at dealership (Pat O Briens). S
Looked online for car prices, found new car at dealership (Pat O Briens). Salesman said car was $3500 more than online price, that GM only allows them to sell 1 a month at that price. They are liars. Called GM Customer Service who doesnt seem to care about image of being liars. Same old sale stuff as always, false advertisement to get you in - switch and bait.
Published: July 10, 2015
leslie of Vermilion, OH
Source: consumeraffairs.com

After work was completed on the blower switch the light to the fan control
After work was completed on the blower switch the light to the fan control did not work. I contacted GMC due to the fact that the dealer refused to fix the problem. I contacted GMC and did not receive help for the problem. The light was working right before the repair and did not work after. Has anyone else experience the same problem?
Published: July 17, 2016
Charles of Beachwood, NJ
Source: consumeraffairs.com

Got a 2017 GMC Sierra and the chrome wheels started peeling. Warranty had m
Got a 2017 GMC Sierra and the chrome wheels started peeling. Warranty had me give them 500.00 to replace the wheels which I did. Got new wheels on, got home from dealership and looked the wheels over. To say the least they looked like **. I could see sand scratches all through the chrome and pit marks everywhere. I took them back to the dealership the next day and they said there was nothing they could do. Fast forward a year and 7 days and the chrome is peeling, and the tires wont hold air. I took them to a tire shop and they pull me into the garage to show me that the chrome is peeling off and corroding underneath where the tire seals. Clearly these wheels were refurbished and not prepped correctly. I contacted GMC multiple times and since I was 7 days out of warranty there was nothing they could do. Needless to say, Ill never purchase another GMC product again. Its sad when you spend so much on these trucks that they wont replace something so simple and go back on the company that refurbished the wheels.
Published: September 10, 2018
Robert of Butler, PA
Source: consumeraffairs.com

1. Saw Buick LaCrosse online 2. Visited in person & negotiated price 3.
1. Saw Buick LaCrosse online 2. Visited in person & negotiated price 3. Waited HOURS into the night & was the last customer to be seen by finance. 4. He tells me that nothing has been done and it was too late. At this point, I had been sitting & waiting for hours. Since it was Friday, he told me to take the car and hell submit my app to Vystar on Monday. Then, he cautions me that people with HIGH FICO scores get declined all the time! How ethical is that? Then he suggests that he complete my paperwork at a higher rate, JUST IN CASE. I stuck to my guns on the lowest rate and didnt take the bait. 5. The car was sent to be cleaned (last car) but it seemed more like it was rinsed because it was still dirty.6. Monday came, no call. Tuesday came, no call. Wednesday came, no call. Thursday came, no call. Friday came, and I finally called to get the run around and a man said he THINKS I was okay. NO ONE EVER CALLED to follow up. It literally took 2 1/2 weeks for a confirmation letter. 7. I Noticed $300 accessory fee added to my sales price. 8. Received denial letter from the dealership not a finance co, that said I was denied for multiple accts in delinquency. That is inaccurate info, as I have no delinquencies at all, and would not have a FICO score of 803 if there were such. (see attached w/ score), yet I was APPROVED by VYSTAR at their best rate for used cars8. A so-called Customer Exp Mgr ** emailed and said some words followed by A HAND WASH for my troubles. Wow! That was very gracious. Never Again! The hallmark of a disorganized company is that they never finish what they start. Thus, me having to call over and over to get my status and no one could give me a definitive answer. If you like being both confused and getting the runaround - OR - a free hand-wash, choose this place. I hate to break the suspense to you, but if I ran the joint, I would offer more than a hand-wash! PLEEZ, Mr. **, that added about a GALLON of HIGH OCTANE FUEL to the FIRE. I even went as far as to share w/Mr. ** that my dissatisfaction with the dealership was too far gone and I have told over 15 people. No one cares, yet they talk like they do. P.S. Credit score is 803. As a woman, I truly hate having to give a negative review on any company, but this company deserves it.
Published: February 13, 2020
Kimberly of Jacksonville, FL
Source: consumeraffairs.com

At 9 pm Mon July 10, talked to Kyrie about my Cadillac DTS. The keys keep g
At 9 pm Mon July 10, talked to Kyrie about my Cadillac DTS. The keys keep getting stuck in the ignition, it is all over the internet about all Cadillac keys getting stuck. Pages of it on the net says no recall for it. CANNOT DO ANYTHING FOR YOU. This is the kind of loyalty we should be getting from GM. Got stuck in Niagara. Had to get a tow truck this am to get my battery recharged.
Published: July 11, 2017
brenda of Keswick, ON
Source: consumeraffairs.com

I love the way GMC Terrain handles the road. Good gas mileage and plenty of
I love the way GMC Terrain handles the road. Good gas mileage and plenty of pep to pass on steep hills. Very roomy for travel. I love the body style and the way this short lady sits up to see over the front dash. My only complaint is not as quiet on rough road. Most highways there is no wind or road noise. But other than that, Im very happy with my choice.
Published: April 26, 2018
Vada of Mountain Pine, AR
Source: consumeraffairs.com

I called the customer service line for General Motors, to inquire about fin
I called the customer service line for General Motors, to inquire about financial assistance with my 2003 GMC Savanna 2500 cargo van. I advised the customer service represenative Stephanie that the van was a 2003 with 47,000 miles and i had bought it from a private individual approximately 4 weeks earlier. I advised her that i was driving it and it sounded like something broke in the engine. She advised me i would need to take it to a GM dealer to have it diagnosed, and they would then see if they could provide me some type of finicial assistance. I payed to have my vehicle towed to nearby Chevrolet dealership, where it sat for a week before being looked at. The service manager then advised me they would need authorization either from me or GM, to tear it down, to determine the exact problem. I told the service Manager i would not be able to afford that added expense, not knowing if GM would provide any finicial assistance in their final determination. The next call i received was from Stephanie at GM customer service, she proceeded to advise me that GM would not be able to provide me any finicial assistance, due to the fact that the van was a 2003 and that i had not purchased it from a GM dealer. I then requested a answer as too why she did tell me this during our initial conversation, seeing how she was privy to that information during our first conversation. She did not give me a answer to that question, only replying she was sorry.
Published: July 17, 2011
Howard of Berea, KY
Source: consumeraffairs.com

I purchased a 2009 Chevrolet Malibu LS in 2011. l loved the car at first si
I purchased a 2009 Chevrolet Malibu LS in 2011. l loved the car at first sight. A few weeks after purchase, notice that the transmission would jerk at certain miles per hour, and fluctuate at certain speeds and when the cruise control is engaged, it fluctuates also hmmmm... So I called GM in April of 2012, had them look up my warranty and they said I was in luck. My power train was still in effect WOW. Was so happy to hear that so I took my car to the local Saturn Cadillac hummer dealership which also was owned by GM back then. They kept my car overnight and have me a rental. I was so happy.Called them up the next afternoon, car wasnt ready. Called them the next morning, they told me they didnt see anything wrong and said I can come and pick up the car. They told me the car is running as design hmm.. I wasnt satisfied with that answer so I took it to Ed Morse Chevrolet, a next dealership that doesnt know whats wrong with my car. First they told me it was the solenoid. They have me a rental that happens to have the same engine and transmission and that car drove perfectly, so a few days later I picked the car up. That next day, I notice the car was still doing the same thing. I misunderstood my warranty statement, also it said 100k or September 14 2013. Silly me, I thought it was my option lol, so before all of that occurred I was back and forth with this dealership.GM and GM customer service specialist who in my opinion is a waste of time, it took them after my warranty expires to diagnose my car with a bad torque converter which GM would split the bill with me. OK that was $850 dollars. Wow. I was furious it took me and GM 2 weeks to come to a conclusion that I would have to pay half so I saved up my portion, took the car over there and they didnt want to give me a rental and I just had a baby girl. I was furious and still am. OK I left the car over there for three days, picked it up and the car was still doing the same thing and just three weeks ago they told me they want to keep the car for another 24 hours, thats 3 working days. Ive had enough. I talked to another GM dealership. They told me that Ed Morse should of had recommended the new transmission since they dont repair they replace the issue should have been corrected. They quoted me over $3500 for a new transmission with installation, but according to them if I can get GM to give me a deductible cost for over $1400, that sounds good but I thought about it. Why should I pay when I was trying to get them to fix my car for 2 years? Im gonna sue this dealership in a few weeks, wish me luck. Going to the judge, will see things my way and see the incompetence and lack of respect that has for their customer! Cant put order number, dont know which one to put got like three of them.
Published: May 18, 2014
Omar of Hollywood, FL
Source: consumeraffairs.com

I will tell my car horror story a little later. I called the Rep over the c
I will tell my car horror story a little later. I called the Rep over the committee who had the CEO of GM answering questions in the congressional hearing and they indicated congress is not finished with GM but we need to tell them our stories. Go to safercar.gov and put your complaints in there also. That is the website they said they use. The more of us that do it, the better chance we will have to be heard at the next hearing.
Published: October 15, 2014
Kim of Mind Yours, VA
Source: consumeraffairs.com

I own a 2013 GMC Terrain. The car was part of a lawsuit against GM for exce
I own a 2013 GMC Terrain. The car was part of a lawsuit against GM for excessive oil consumption. My car was 4qt low on oil, NO oil light ever came on. The car now needs $2,500 in repairs and GM is refusing to pay for it although the lawsuit states they are responsible for it and are to pay for it! Myself and my family have always driven GM vehicles. I’m the last one in the family left driving one and now I know why. They do not stand behind their products and do not support their customers. Customer service from GM just keeps say, We are working on this. Give us two days and we’ll call you. It’s been 3weeks!!! I’m paying for a rental out of my pocket and making a car payment. GM is useless. DO NOT BUY ONE!
Published: February 10, 2020
Heather of Ostrander, OH
Source: consumeraffairs.com

My boyfriend and I drove over 2 hours to a dealership that had the 2016 GM
My boyfriend and I drove over 2 hours to a dealership that had the 2016 GM Canyon Diesel in stock. Purchased the vehicle and everything was great. That was on a Tuesday. With less than 500 miles on the truck and being 5 hours away from home on Friday (3 days later), the truck wouldnt start. Completely disabled. GM had the truck towed to the closest dealership to evaluate and repair. That was Friday, February 26, 2016. Today is Tuesday, March 8, 2016 and we are NO closer to having our truck repaired or replaced. Have made dozens of calls to the dealership that is supposed to be fixing the truck, to the dealership that sold us the truck, and finally to GM company. Everyone is very sympathetic and agrees this is terrible but do nothing! We requested a new truck. No, have to go through the warranty channels. We have this truck 3 Days! It died with less than 500 miles on it. They have had the truck now for 12 days. No answers on when the truck will be fixed. The dealership with the truck doesnt sound like they know how to fix it. GM gives a different answer each time we call and get a different person. Asked for higher up, get nowhere. Worse customer service ever!!
Published: March 8, 2016
Lynn of Philadelpia, NY
Source: consumeraffairs.com

Purchased a 2021 Z71 in January of 2021. While on vacation with less than 9
Purchased a 2021 Z71 in January of 2021. While on vacation with less than 9,000 miles truck broke down. Had to be towed and lifters and a piston had to be replaced. This happened on a Friday so I had to spend 3 days with no vehicle and pay for extra night at hotel to wait on a rental. I contacted GM to try and get reimbursed for some of my cost and they never even acknowledged me. Very disappointed!
Published: March 21, 2022
Tammy of Prairieville, LA
Source: consumeraffairs.com

I bought my new (GMC Terrain 2012) 2 weeks back. I found a noise coming up
I bought my new (GMC Terrain 2012) 2 weeks back. I found a noise coming up from the steering when you turn left or right at parking position. Im asking, is this normal or need for checkup. Please advise.
Published: April 8, 2012
Mohd. Riad of Jeddah, Other
Source: consumeraffairs.com

Tried to get GM (Chevy) to take care of rusted cross member. Was told that
Tried to get GM (Chevy) to take care of rusted cross member. Was told that I am a few years late and that it is on me. This would be close to $1000. Other consumers have complained in regard to the rusting. And Chevy is aware of this issue. Chevrolet issued a bulletin that alerts owners of 1999-2004 model year Chevrolet Trackers of the possibility that some of the front suspension crossmember did not receive adequate corrosion protection. If this occurs, may notice steering looseness, vehicle pulls to one side, front end noises (clunk, bang, rattle, etc) vehicle shaking, or steering wheel rotation when shifting from reverse to drive and drive to reverse.Corrosion may progress over time until the front lower control arm bracket separates from the crossmember.. If this condition occurs on your 1999-2004 Chevrolet Tracker within 10 years of the date that the vehicle was originally placed in service, or 150,000 miles, whichever occurs first, the condition will be repaired at no charge. This should have been a full recall, not a silent one. Shame on you GM or Chevy whatever your name is. I dont give a hoot how old it is, this needs to be corrected. My children will sue GM or Chevy, whatever your name is. If I die in twisted wreckage, thanks for nothing.
Published: July 7, 2015
Lorraine of Bethlehem, PA
Source: consumeraffairs.com

New Cadillac CTS was in four times for engine light; the last time for eigh
New Cadillac CTS was in four times for engine light; the last time for eight days. They cant fix it. It’s one year old.
Published: November 8, 2012
Martin of New Baltimore, MI
Source: consumeraffairs.com

Timing chain defective product. 2010 Cadillac SRX 63k Cadillac dealer certi
Timing chain defective product. 2010 Cadillac SRX 63k Cadillac dealer certified - told GM has recalled earlier years, product development issue! Needs a RECALL and EXTENDED WARRANTY. Told cost is 2600.00.
Published: January 31, 2017
Kay of Troy, MI
Source: consumeraffairs.com

In May 2019 my son purchased a New 2019 1500 Silverado Trail Boss. He gradu
In May 2019 my son purchased a New 2019 1500 Silverado Trail Boss. He graduated college, got a great job and needed a pickup. He actually purchased the truck 1 month before he graduated because of Chevy Truck Month. Last month we noticed that light passed through the bed of the truck into the wheel well. Looking into the wheel well we saw a 3 split in the wheel well that went through the bed liner. We took it to the dealership and they suggested a patch to weld the steel of the truck and a patch for the factory bedliner because General Motors will not do anything else under warranty. A 6 month old Truck with 8,000 miles that he paid $48k has a defect and General Motors will patch it. Patch the wheel well, the bed and the bedliner?I called General Motors after a complaint/claim was filed and spoke to, a Senior Advisor of Customer assistance. She claimed even though they came to that resolution they have no idea how the body shop is going to fix it, they dont know how or even if they are going to fix the bed liner. I was told nobody at customer service knows anything about the construction of the vehicle because they do not have the technical training for that. I asked to give me to someone who did have that technical training to answer my questions regarding the bed material, the patch if its a weld, etc and I was told there is no one that could help me. I was also told there was no management above the Senior Advisor, my response was you dont have a boss to which she replied, yes I have a boss so I asked to speak with him/her and apparently her boss, the head of the customer assistance branch of General Motors does not talk to customers.The Senior Advisor said GM only will replace the bed if it has multiple defects. When I said It is going to look like it has been patched and then this was the last straw she actually said Well, like I told your son if it doesnt look good, he could replace the truck bed and pay for it on his own. THE TRUCK WAS $48,000, IT IS 6 MONTHS OLD, HAS 8,000 MILES AND GM SUGGESTS THE CUSTOMER SHOULD PAY FOR A REPLACEMENT OF A GENERAL MOTORS DEFECT?? At the end of the conversation GMs final resolution was a patch and that the work would be under warranty for 12 month and if it didnt look like new the customer could pay for the replacement. My questions are: 1. What about the bed and wheel well that have be exposed to rain since it was manufactured will there be corrosion? 2. What about the fact that he now has a less than Excellent Carfax report showing body work making the car less valuable to sell or trade in? 3. What about he has a patched bedliner and sheet steel weld patch on a New truck? Are they going to cover any problems stemming from this fix?4. Why would it ever be acceptable for your a Senior Advisor in customer service to suggest more than once that if the patch for a factory defect decreases value or negatively affects the aesthetics of the new vehicle then the customer could pay for it.I have owned 10 General Motors vehicles in my life some trucks, some cars, suv. I guarantee you I will NEVER buy another GM product, my kids and family will never buy a gm product, I am disgusted they will not stand behind their product or the quality of their product. We asked GM replace the bed not the vehicle and they wont even replace the FACTORY installed liner. General Motors is a disgrace to Made in the USA products.
Published: November 25, 2019
Sharyn of Phoenixville, PA
Source: consumeraffairs.com

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