I purchased a heat pump in 11/2011 and then started to have a lot of problems in 2015. It was noisy running also. Then on 5/15 was my 1st service call and they found a hole in the coil which leaked freon. Had to be repaired and added freon. Then 4/2016 it stopped working completely. Another service call and they had to replace the compressor and defrost control unit. At least they were under warranty, but I had to pay for service call and freon. Thats not cheap either. On July 8 warm air came thru vents. Serviceman had to add more freon and changed the schraders. More money. This lasted a week and back to warm air again. Another call another hole in coil and more freon. This lasted a month so now its Aug. 2016 and Im sitting here in my house with temp of 95 and outside temp of 98. I have so much money out for service calls and freon, that Ive decided that I am going to have to buy a new heat pump when this one isnt even 5 yrs. old. But with all the money going for repairs, I could have put in a new one. I trusted the dealer for the quality of Goodman products, but since all these troubles Ive read all the unsatisfactory notations and Im adding to it. In fact the customer service girl at Goodman hung up on me when I told her I would never recommend this company to anyone. Hows that for rude employees!! I would like to get some of my money back if its possible. I wrote to Goodman asking for this, but I doubt if I will because they dont care. They dont even make my model anymore, so it must have been bad to begin with. I hope other people read the reviews about Goodman before they purchase anything and dont buy from them. Model #GSZ1302471 serial #1107701356.

I purchased a brand new Goodman 4 ton HVAC unit in March 2017 for 5k. Only 4 years later the compressor goes out and it cost me $800 in labor to fix their bad products?! How is this okay? Goodman should have to stand behind the labor charges too! I will NEVER buy GOODMAN again!! Dont do it!! I wish I had thought to visit this site before I made my purchase... Live and learn!

First of all, Im not the type to write a review every time I experience something or go on YELP every time I go to a restaurant. Actually this is my first time ever writing a review. But this experience has really gotten under my skin. My Goodman gas furnace went out last Saturday. I am a mechanic by trade and have worked on many RV gas furnaces so of course I checked it out myself. I took the cover off of the unit and figured out in a few minutes that the problem was that the squirrel cage was in a bind. Therefore not able to spin to push hot air through the duct because the cage was laying against the shroud that the motor and cage sits in. And what had caused this was that one of the brackets supporting the motor had broken a weld. Apparently, it had been running this way for a while because the bearings in the motor were shot. So, even if the bracket was rewelded the problem wouldnt be cured because the bearings are shot making the motor shaft tilt which the cage rides on. Therefore the outcome would be the same. So I called Goodman and of course they were closed on weekends. Which is understandable. Monday I called and after getting forwarded to 3 different people I finally reached someone in the warranty department. I gave them the model and serial number and they said that the unit was under warranty because it is only 2 years old. Well, thats good I thought to myself. But, this is the kicker. I explained the problem, which is very simple I thought. But they wouldnt take my word for it. I was told that I had to call a professional that was a Goodman dealer to check it out so they {THE DEALER} could call it in and order the part. So I had to call a heating & air company and pay them a service call and labor just to tell me the same thing that I already knew. That was all done on Monday. Later that day the heating & air company called and told me that the order was placed and ordered. But I would be responsible for the shipping, which I dont agree with. I asked when I should expect the new parts. They said probably Friday. The parts were coming from Texas, which should be a 4 day delivery time, since Im in NC. Meanwhile the temperature is in the 30s cause its January. You would think that they would rush delivery the parts. Its now the following Saturday and still no parts and Im still without heat. I went and bought an electric heater but it only heats one room. Hindsight I would have been better off buying the parts online for less money but Goodman wouldnt give me the part number for the part I need. Now Ive spend $150.00 for the service call and labor and I expect the shipping to be at least $50.00. Not counting the $120.00 electric heater I had to buy. So much for WARRANTY... I am very unsatisfied with the GOODMAN products and even more with the customer service. Needless to say the next house I build will not have anything GOODMAN in it.

On October 16, 2012 we were awakened by a terrible noise coming from our Goodman HVAC unit inside our 6-year-old Fischer condo. We found that the noise went away when we turned off the heat, which is not feasible when the weather has turned cold recently. Since we have been under a service agreement for the past 2 years with Ricks Heating and Cooling I had them come out and upon investigation it was determined that the noise was related to vibration in the extremely long line-set (approximately 106-110 feet) and DelMonde (the installation company) had paired the 3-ton outdoor heat pump with a 2-1/2 ton inside air handler. We have not been able to use the heat pump as the compressor is failing and the coil on the interior air handler has also failed. Therefore, we have been relying strictly on emergency heat and space heaters and keeping the thermostat low in an attempt to minimize our electric bills.Additionally, Rick Martin of Ricks Heating & Cooling states that even if we replace the heating and air conditioning system he cannot guarantee future performance due to faulty installation of the existing line. Ideally, the entire system needs to be replaced and new Freon lines run in the proper location. This could be a considerable cost to us and may possibly also involve having to cut through our drywall and that of our neighbors. Naturally, we do not wish to involve our neighbor in this matter, nor do we want to have to bring it up before our condo association board and would like to minimize intrusion and inconvenience of others. As luck would have it the heat pump only had a 5-year warranty and the coil has a ten-year warranty, however, DelMonde failed to register either item for the warranties.After many weeks of getting opinions from other HVAC companies, two visits from DelMonde, and numerous phones calls with Gary ** of Fischer Homes Warranty Dept. we had an inspection on December 5 with representatives from DelMonde (the installation company), a Goodman factory rep., and Gary ** of Fischer. On December 10, 2012 we received a written opinion from Rob **, the Goodman factory rep, who declared that the refrigerant line set was within guidelines of 150 feet and equates to a capacity decrease from rating of approximately 12% and It is not outside our allowable design parameters per the R-22 Long Line Set Application guide and is not detrimental to the system operation. He further noted that the heat pump and air handler is a proper match ... and he can find no issues with the application or installation.This is very perplexing to us, especially since 3 different HVAC specialists have indicated that the very long line set is much longer than they would deem appropriate and heat pump/air handler do not appear to be a proper match. On December 16, I wrote a response to Rob ** stating that we are not satisfied with his findings and felt the cost burden to replace our HVAC system should be equally shared by Goodman, Fischer, DelMonde and us. To date, we have yet to receive a reply to my proposal.

The capacitor failed after only 3 1/2 years. While this inexpensive part (less than $30) is covered under warranty the labor of a licensed HVAC contractor is not covered. So I had to dish out $180 for labor. Labor should be covered under warranty as well. Disappointing and frustrating to happen on a relatively new unit.

I purchased a Goodman unit after doing a lot of research. I am so sorry I spent 6000.00 on this unit. This is the worse purchase of my entire life. I have had 13 services calls replacing coil, motor, condenser and now the compressor. Consumer Affairs are absolutely NO help and frankly they dont give a damn. So it leaves me nothing else but to hire a lawyer and call channel 8 to get some satisfaction. Goodman consumer affairs does not care nor offer to help. I have never received such crappy customer service. Their attitude is too bad so sad. I am a widow living on Social Security and cant afford a new unit. I asked about the lemon law and they thought I was nuts. I requested a New unit and will not even talk about it. I am very disappointed in this piece of garbage. How can you sell people such shabby workmanship? So as I sit in my home in Florida for the 5th night at 10:35 PM it is 88 degrees in my house. It goes as high as 99 degrees and the unit is still NOT fixed and nothing in site. Oh they offered to replace Condenser 10 year warranty BUT I have to pay for installation, parts, and Freon. WHICH IS THOUSANDS money I do NOT have.

AC heater air handler unit - When installed my house flooded. Phoned the installer, I did everything correctly. Phoned Goodman company, was told if I can wait a month they will send someone to look at it. This is right after installation. They said he did not unplug something so it was emptying in the house - my house is carpeted, its in the kitchen/dining room, living room and passageway to the bedrooms dripping wet. He came, said it was fixed. Used it for a month, and it was not used for 2 years. Now its flooding again and its freezing up above the filter. Turned off for a week and tried again - frozen. Thawed it out and just turned it off. This unit is a piece of crap and Goodman should be closed. I had a Trane for 20 years no problem and lightning hit the compressor. So after him pressuring me to change the unit for nearly $4,000 dollars, I got ripped off. Wish I had all the information on this unit but its mislaid. Will try and locate.

Several years ago I purchased a Goodman central air conditioner through a local dealer. It was supposed to be high quality with a 10 year warranty. After several years the coil developed a very small leak and had to be replaced. I tried to get Goodman to replace it, but they told me that I did not register it correctly and essentially told me to **. After some quick research, I found out there is a class action suit against Goodman for knowingly selling coils with a defective design. Many customers have been stuck with these faulty coils. STAY AWAY FROM ANY PRODUCT GOODMAN SELLS. On the Goodman website it says IN LARGE TYPE A name you can trust. Do not believe it. I understand that any company can make design mistakes, but Goodman is a very large company that could afford to stand behind their products, but choose NOT TO. Check out the consumer reviews. Goodman is VERY LOW.

I own several houses and have had several Goodman HVAC systems (mainly heat pumps) installed. Its turning out to be a nightmare; chickens are coming home to roost! Its the same thing on nearly all of them--- leaking coils! After reading all these other reviews I am very worried!

We trust our local contractor who recommends Goodman which is cost effetive and quality. The previous ac is 10 seer and can’t wait to see the drop of power bill this summer.

25 years with only one service call. Wow. Of course, at 9 seer, we need a better system now. The newest HVAC units are rated 50% higher, so its just a matter of time for us. Which new system is best?

Over the past 6 years I purchased 4 gas packs which were installed by different HVAC installers at different homes. The motor has burned up on all 4 units. Two of them burned up after 2 years, one of them lasted 3 yrs and the last one just burned up after 5.5 years. Do not buy their products. Product GPG1324070M41

I just got my furnace 2 years ago and the air went out, and now the furnace is not working. I am a senior citizen with 2 grandkids living with me. I am now using space heaters trying to keep the family warm during this cold time. We live in STL and I am willing to pay for the part but I dont see where you have the part in stock, B1282628S. What a Christmas! Can you help me?

When we bought our house, we thought getting a new AC would be a good idea. The old one hadnt been properly maintained and summer was approaching. We had a new outside unit installed, plus new furnace (gas), and air handler. Everything worked great for the first two summers. The 16 SEER unit did a good job keeping up with the blazing Georgia heat, and our electrical bill wasnt too bad. 20 months after it was installed, the motor failed on the outside unit. The compressor was running, but the fan wouldnt turn.I just had the guy out from the company that installed it, and he verified its the motor. So, I now have to wait for a new motor to ship and then be replaced. In all, this is going to cost me $350 in shipping and labor (yes, Im paying shipping, too). It was good while it lasted, but, talk about buyers remorse. This will definitely be my last Goodman product. That includes anything from Daikin (Amana, for example). You lost my business.

In 2007 we had a new Goodman 4 ton 15 SEER heat pump installed in our home. Nothing but problems since. Much review was done before purchase to make sure size was appropriate for home, etc. Never really feels like its heating or cooling properly. Numerous times per year it has required repair, run capacitor, defrost control board, blower motor, bad txv (whatever that is), bad reversing valve. Last week started making awful noise while running. Repairman said it needs new fan. And last night it started throwing the breaker at the heat pump. So tired of this piece of crap, would not recommend.

We had a Goodman 3 Ton Unit replaced on 7/21/2015. It cooled all of about 1/2 day. Since it was installed in July during heatwave (94 for more than a week) we thought it was taking house time to cool and the air out of the vent felt marginally cooler than air temp., But we were delusional. The unit was blowing warm air. The installer came on 4 occasions. 1st time to remove Freon, 2nd time and third time diagnose system, 4th install indoor thermostat. Nothing. The unit blows cold air when the sun is down and as soon as the sun comes up fails and blows hot air. Miserable unit. Had a second HVAC person look at unit. Diagnosis, Condenser. To that I say, REALLY it’s not even installed a month??? My house is 80 +, I should not have to live in the heat with a brand new unit sitting outside my house. Today we are suppose to have our installer back to replace the condenser. If this does have the system up and running 24/7, my instructions are for him to remove the unit and install another brand more reputable such as Carrier, York, Trane. I did in depth research to find Goodmans are nothing but a ton of junk that really needs to be pulled off the market. Waste of everyones time and dollars. Furious.

I have a Goodman AC unit that is barely 2 years old. Back in November 2017 my coil went bad and lost all coolant. Had to wait almost 2 months for a new coil since it was on backorder. The new coil was installed in January of 2018. Roughly a month later, the float switch died and had to be replaced. A week or two later, the blower died. This also had to be replaced. It is now June of 2018 and the six months old coil is leaking AGAIN! It will cost around 800 dollars to fix AGAIN! Since both coils failed and caused the air handler to freeze up, I now have water damage in the air handler cabinet. Mold is now growing and had to be removed. The air handler cabinet will have to be replaced as well since the insulation is now damaged. With this new repair, I will be $2,000 dollars in the hole on a 2 year old system.Goodman seems like they have poor quality control for their systems and refuse to help. I called the manufacturer and they blame the installation company and to contact the distributor about any complaints. Since the parts keep failing, I would say its the manufacturers fault, not an installation company or distributor. They also have poor customer service. The person I called was Debbie. She was very rude and not helpful at all. She seemed like she didnt want to hear my complaint and not help me. She told us to call the distributor and that was it.With poor quality control and poor customer service, I would have to say this is, by far the worst company I have had to deal with and never will again. Reading all the reviews on here, I am starting to consider legal action against GOODMAN. There has to be some laws protecting consumers against such practices that GOODMAN conducts.

On 9/16/11 I bought a goodman heat pump serial #**. My installer installed. After installing he got on my computer and registered for the warranty. I watched him do this. Funny that less than four years later I needed warranty work and your site says it wasnt registered. That is incorrect. I have bought 5 goodman units in the last 8 or 9 years as I flip houses. This is one I put on my personal house and youre denying my warranty. Please contact me on this matter **. I will be buying more units in the future and would like to continue using goodman if and when this matter is corrected. Thank you.

I purchased a Goodman central air conditioner in 2009. Since that purchase I have had to change the inside coils within 4 yrs and numerous service calls. Last year June of 2013, there was a leak on the inside coils and it cost me 400.00 labor and prior to that I spent 350.00 to diagnose the problem. Now it is Sept 2014, the air compressor locked up and failed, now the warranty expired in 5 yrs. I am looking at a replacement cost of at least 1400.00, but Goodman honored the warranty because it was expired by 2 days. Next week Sept 15 the coils in the unit leaked, the technicians tried to repaired it but could not. I had to purchase a new unit for 1450.00

I had a 4 ton Goodman home air conditioner installed less than 5 years ago. The evaporator coil has already started leaking and is being replaced as I write this review. $625 to replace the coil and $75 handling fee from parts warehouse. My service tech tells me I was lucky to get 5 years and that he replaces these coils frequently. He found the leak in 1 minute. I called Goodman (877-254-4729) and they denied problems with their units and did not offer any compensation. Then I got on this website and read the reviews and got even more depressed. Ill never buy another Goodman (or Amana because I understand they use the same coil) and be sure to tell my story as often as possible.

I purchased this unit from a local contractor and have had 3 problems with it since installation. I had installer fix the first issue which he told me they would not charge me for. Unit was installed horizontally in attic and installers didnt know that when unit is installed this way condensation builds up in tube which wont allow heat to start up.Their employees are totally incompetent since they never glued PVC vent and exhaust piping through roof. Primed but never glued. Stick a piece of pipe in and thats done. Crooked coming out the roof, which I had to have repaired with the unglued pieces of pipe. Im afraid to check and see if they at least glued the pipe that holds condensation as that will eventually leak in time if that was also improperly installed. Now I had to have flame sensor replaced and unit is only 3 years old. Goodbye to Mensers Heating and Cooling and Goodman products.

In 2009, I built a new house and it was finished about August of 2010. I bought a Goodman whole home system, which had an air conditioning unit, a furnace, and the inside air conditioning unit in February of 2010. Since I have had it installed by professionals, I have had nothing but trouble. The outside air conditioning unit turns on very loud and when it gets to normal speed, the fan will jolt really hard and you will hear a really loud grinding noise. This has happened since about September of 2010. We have had 3 service calls out to our house and all of them said that it needed freon or there was a fan issue. We didnt have the money for them to take it apart and find something wrong to cost even more money, so we left it alone. It still does that grinding every time it runs.Then, yesterday (9/5/2015) the outside unit was making a weird noise and the inside unit was not blowing any air into the vents of the house. The inside unit was also make a whining sound, so I shut the whole system off and went back to check it out. The pipe that goes from the outside unit to the inside unit had ice build-up all over it. I let it thaw for an hour and turned it on again to see what it would do. The outside unit will turn on fine, (still makes that grinding noise) but the inside unit will not turn on at all, so it will not blow any air to the vents. I tripped the breakers to the system to see if it would reset, and now the outside unit will not turn on at all!We called our local place to have them look at it this morning (9/6/2015). They got the outside unit working but found out that the fan for the inside unit is burned up and they dont have it in stock. If they cant fix this, I am just going to rip the whole system out and put in a Carrier or a Trane system. I cant believe a company would do this to people. Take their money and then right after the warranty expires, the whole system goes down. UNBELIEVABLE!!

Reasonable price for a good quality and energy efficient unit that works great! I was leery when the a/c people recommended Goodman as I was not familiar with the brand. However I decided to give it a try as they highly recommended it and being they live on the same street as I do I figured they would probably steer me in the right direction. Am glad I went with it. The unit is quiet and a strong workhorse that cools and heats the house in minutes. Our electric bill went down and we are very pleased with the results. Good warranty on the compressor for 10 years.

Amana ASZ14 -14 seer A/C and ASZ16-16 seer - 6/12/09 Installation of a 3 Ton and 5 Ton Unit. 4/20/10 Replaced 5 ton unit under warranty. 9/30/10 Replaced evaporator coil of 5 Ton unit. 6/2011 Replaced evaporator coil of 3 Ton unit. 9/22/11 Replaced coil in 3 Ton unit. 9/13/12 Replaced evaporator coil in 5 Ton unit. 6/4/14 Replaced indoor fan motor of 5 Ton unit. 3/18/15 Replaced capacitator on condenser in 5 Ton unit. 4/14/16 Replaced entire 3 Ton outside unit. 5/3/16 Replaced coils in 3 Ton unit. We were not reimbursed for the drywall damage to our ceilings in the three times it leaked downstairs through drywall. Were not reimbursed for the over $1500.00 worth of labor charges. No representative has come to our home to inspect units. Right now our outside 5 Ton unit is showing the same signs as the 3 Ton unit did and needs to be replaced. We do not want to be waiting in sweltering in 90 degree heat for days until the Unit was replaced.

On 6/7/19, my 11 year old Goodman Furnace had a near catastrophic overheating which melted the main control board and ruined the entire interior of the furnace with a putrid smelling black carbon dust. After sending photographs and a detailed report from the professional installer, who has only seen such a near fire twice in his 30 year career, I was told by Senior Management, “There is nothing we can do since you are 12 months out of warranty”!After discovering that Goodman had underreported major fire issues with other products in the past and was fined by the US Consumer Product Safety Commission, I have decided that I want nothing to do with this company and their utter dismissal of my complaint and request for some assistance with a completely unreasonable $4,000 expense. This highly dangerous and unusual failure of a product without any company empathy or concern, after a vigorous outreach on my part, warrants this review and a refusal for anyone who is considering putting their lives in this company’s hands, to enrich this multi-billion dollar company any further.

Our house had a Lennox heat pump system that came with a new house made in 2006. It nearly broke me financially with repairs and the straw broke when my family was on the cold side during last winter. I called Recker and Boerger this year and they gave us a bid on a brand-new GOODMAN 16 SEER 4-ton unit armed with a scroll compressor, matching variable air handler, 5-year parts and labor warranty on the entire unit, 10-year parts after the 5 years is up, and a LIFETIME scroll compressor replacement guarantee in the event that the compressor fails for any reason--providing it stays at the same house it was installed in. I explained in great detail to the R&B salesman that my family had been through hell with winter and repair costs and we really needed some good service.

Purchased a renovated foreclosed home with a brand new Goodman heat pump and air handler. I learned the unit was installed in Oct. 2014 and I purchased my home in March 2015. During that time the house was unoccupied because it was for sale. Goodman will extend warranty from 5 years to 10 if you register within 60 days installation. Even though my situation is identical to a new home sale Goodman refused my extension two times. Their customer service is pathetically poor.

If I could rebuild my house and choose a better heating system - I would. Goodman is absolutely terrible! Had our home for 3 years and had 3 major repairs done on the unit. Whats really frustrating is the lack of parts. Whoopie - the parts are under warranty. However, labor is still outrageous and it take 3 - 5 weeks to get the part! Unexplainable! This has happened 3 different times now. It is now 16 degrees outside and we have been without a heater for 3 weeks. This type of support - or lack of support is criminal!

This heat pump was installed when my new house was built in May 2010. In January 2011 it required piston replacement when it stopped heating the home. Then in June 2012 it required a replacement of the indoor evaporator coil when it stopped producing A/C. Then in June 2014 it required replacement of the outdoor evaporator coil when it stopped producing A/C. So in the first 4 years, it has required 3 major repairs. Sure, Goodman provides a 5-year warranty on all parts. But my most recent repair still cost over $1,000 for the labor and refrigerant. (The refrigerant is NOT included in the warranty, and that alone cost more than $600 this time.) I complained to Goodman, who told me I should have paid for the additional labor warranty as well. I suppose if you insist on buying a Goodman heat pump, then I would recommend the full labor warranty. But any person with half a brain should simply choose a heat pump from a company that is NOT widely recognized as the worst in the business (seriously, check any 3rd party review site). I will never be a Goodman customer again.

Had a Goodman heat pump installed. It did not lower our bills like we expected and were told. It leaked freon every year, but Goodman would not honor the warranty because the installer had evidently not turned in a registration form. The unit was a lemon and we were told it would cost more to start replacing components than to get a new one.

My husband is the one who got it. He heard me complaining and thought he’d do something about it. The Carrier we had before had nothing left in it, it kept breaking down and costing us money. We bought this new unit from Goodman and I think my husband made the right choice. It cools the house really well, and I’m glad we have.

Goodman refused to honor their extended warranty on my furnace on a known defect, stating that the Service Provider must be approved by the Goodman Extended Service Department; and not every authorized Goodman Dealer carries this authorization status. Like other reviews regarding Goodman on this website, the Consumer must make informed decisions not just based on the words in the Goodman contracts, but based on other Consumers experience as well. The devil is in the details when dealing with Goodman. Not a great way to build Consumer trust, but this is Goodmans prerogative to govern their business as they choose and to the sole benefit of Goodman; not the Consumer. BUYER BE VERY AWARE.

After having a Goodman furnace installed in my home 7 years ago, I recently had to spend $1000 on repairs. The main blower wheel began to make noise and was found to have cracked welds where the fins attach to the end plate. While the Tech was there he noticed the Combustion Blower was also noisy and dragging. He thought it might last a little longer, but I elected to replace it then as well. Since the furnace was just out of warranty, the cost for the two parts was almost $800. I have seen other complaints regarding Goodman Furnaces and must agree, they are substandard. The initial cost was low, and the unit seems to be efficient, but long term durability is poor. I have heard others say Goodmans are fine for a home you dont intend to keep. Ditto That!

I am not happy with the Goodman A/C that was purchased in December 2009 and was installed on December 26, 2009. I have had nothing but problems with the unit and I purchased the 10 - 10 - 10 year warranty on the unit. Even though you have the warranty, the refrigerant is not covered and you are responsible for adding it - also you have to pay the service calls to get the unit checked. On 6-22-2010 the compressor went out and a new one was installed. On 8-9-11 the blower motor went out and was replaced. On 6-3-2014 the evaporator coil had to be replaced. On 2-23-15 the condenser coil was leaking and has to be replaced - found out to get a new condenser coil would be 7-14 days, because there was not one in the state of Florida. I would not recommend the purchase of a Goodman Unit of any kind. Our a/c company Star Air Conditioning & Heating in Kissimmee, Florida has been excellent and have done everything they can to be of service.

I have purchased a Goodman heat pump there 3 years ago and it stopped working. The compressor went and have been trying to get it fixed. Have contacted the company many times and they will not replace the part. I know of someone else who has the same problem as I do. Will never deal with them again. There is a 10-year warranty on it and they will not fix it, its been two years waiting.

I employed an Air Conditioner to replace my Central Air unit. Goodman A/C was recommended by the salesman. The next day after the installation, my wife and INoticed that a noise came from the A/C condenser unit. I contacted the contractor and informed him that I was concerned about the expensive noise that was being emitted from the A/C, I was told by him that this was normal. I then contacted Goodman Manufacturing who in term informed me to contact the Contractor who then in turn should contact their supplier for further investigation. It has been several weeks now, the noise at start up has been steadily been increasing in sound. Up to now nothing has been resolved, I am am now in the cycle of phone tag. My wife has medical problems and requires an A/C that functions correctly. Where do I find a solution for this problem? I have paid for this Unit. I did not get it for nothing.

We purchased 2 Goodman 2 1/2 ton heat pumps to replace 2 14-year old Amana units. Although it was costly, the overall improvement in efficiency has resulted in lower utility bills. Also with a 10-year parts and labor warranty, we expect lower overall maintenance costs.

We had this furnace less than 6 years in our new home, this was installed by the builder, and gas valve failed to work within this short period. After contacting their customer service we were told we are out of warranty. This company has a trap set for registering the unit within 60 days of installation to get full 10 years warranty. We were not told by the builder of this trap as Goodman and the builders are all lobbying to sell cheap stuff and keeping the customer uninformed of this conditions in small writings. I am sure many new homeowners may not be aware of this condition which is deliberately set to trick the customer, so the Goodman can wash off their hands of any failed part.Their customer service is lousy and have no consideration whatsoever for exceptional cases. They say only original homeowner will get 10 years warranty, means if the ownership changes, the warranty is over. This is really a joke & trap. How in the world the functioning of Goodman furnace part impact the performance whether Mr. X owns the house or Mr.Y, as far as both does the same maintenance and care and keep record of it as well. I was pretty sure Goodman is a big name in the industry, but this company is worse in the customer service even with a corner grocery store, who still respect their client. Never buy again from Goodman who cannot stand behind their products.

We purchased our system in 2007 and have had every problem you can imagine. Major part replacements, like heater coils. Currently we are having cooling issues. Last year the freon had leaked out, we are thinking that is whats happening again. Getting ready to have it serviced to find the problem. After reading all the negative reviews, a class action suit needs to be filed against the makers of this product. Im going to need money to replace this unit. I agree with the others who posted a review, its an expensive piece of junk!

I purchased this gas furnace about three years ago for my old folks, and they are yet to experience any problems with the pump. During summer, the house is evenly cooled as well as being equally warmed during the winter season. The furnace is quite expensive but according to my experience, the quality is worth the high price. Many expensive products are believed to be of high quality but last longer. I would buy this product again and also I would, without a doubt, recommend it to anyone.

After 5 years we change two condenser unit and two coil. After 1 year we change condenser unit and coil again. Compressor go bet and coil leaks again. If You want save many never use Goodman products!

We had just put in a brand new Goodman gas pack in 2018. The heating system does not heat as sufficient as the AC blower does. We have to put in a space heater to keep it warm during the winter but it cools just fine during the summer. I called and asked the question what would cause this. They told me that they are not trained for this type of stuff?! They told me I have to hire somebody to come out and look. The company we have put it in in Zebulon North Carolina was not trusted anymore and we had got rid of them ever since. Company name Company name Air Serv. Very poor customer service.

I had this unit installed on Jan. 2015 DURING cool months. Right away I noticed it wasnt blowing cooled air at all. My tech told me that it was due to it being cooled outside. Then I asked him to turn on the heater and that wasnt blowing enough heat. So months later and many calls to the tech, my unit is still giving me issues! I set the temperature and the a.c. Never gets to that set temperature. The thermostat was changed 4 times all together. Ive installed new duct work as recommended by my tech. I HAVE TOLD HIM A MILLION TIMES ITS THIS DAMN UNIT! Now I have so much moisture in the house it feels gross in here. The humidity is unbearable! I constantly find puddles of water next to my air vents. The unit is on all day and night. Barely shuts off trying to reach its set temp of 73. My electric bill is absolutely insane! Im noticing MOLD GROWING! WTF? Goodman right away tell you to have someone come out to make a report... Okay, THEN WHAT?! Before I know a year has passed and this CRAP IS STILL HERE! Please stay away from this God awful product! Its absolute **! Goodman GPH1342H41 Goodman 13-Seer Package Heat Pump 3.5 Ton. Google the Reviews! A lot of people are complaining about the same thing! Man up and put out a recall on the Model!

Recently bought a home from a popular bullet in my city. Love everything about my new home BUT the furnace and air conditioner (both Goodman). Ill be honest the disappointment and disbelief that a new unit could have so much trouble in the first few years is just insane! Im on the board for my neighborhood H.O.A., and Im one of MANY that has had very very similar problems. Sure the builder cut cost by installing cheaper system in 89 homes in my area! The local heat and air company that installed it per builder has the greatest reviews all over the network and BBB! They have been very very helpful and cutting down repair cost because they feel sorry! So, in the last three years Ive had a leak on BOTH coils, then new coil came with filter dryer that also leaked in same year, and now I have a restriction in the piston that coils quite possibly be metal shaving from inner compressor! Also replaced circuit board on furnace and also in the first year the blower wheel came loose and tore up the blower motor! Goodman is a disgrace to HVAC industry! Ive seen it all over internet, fellow HVAC techs, and neighbors! Nobody but this equipment EVER. Year four this summer, I had some extra cash and changed out the full system! Bought new Trane furnace and heat pump combo!

We installed a 2008 model Goodman furnace in 2009. Last winter, we had a long, long cold streak and I had 6 different HVAC guys out to try to repair it. The last guy finally replaced the motherboard and it worked fine after that. Now, here we are in 2014 and the first cold spell of the winter and NO heat AGAIN!! Last year I had to spend $941. So far this year, $144. Plus last year we had to stay in a hotel for 4 nights because we couldnt get anyone to come and fix it due to the prolonged cold weather. Last year when we tried to file a warranty claim for the control board we were informed that because we didnt call them when the furnace was installed, our warranty ended after just 5 years! What a crock! NEVER, NEVER TAKE A CHANCE WITH THIS CRAPPY FURNACE!! Buyer beware!!!! SAVE YOUR HARD EARNED MONEY!!!

I bought a 15 seer heat pump from Goodman Manufacturing. This is my worst mistake ever, less than 5 years evaporator coil started leaking out Freon. 2 pounds to start with, then 1 year later 5 pounds. Unless you like spending enormous amounts of money on Freon ($45 per pound), and $75 per hour labor, do not buy a goodman heat pump or air conditioner. The amount of rust around the evaporator coil is unbelievable. Their warranty is a ** warranty. The warranty is only as good as the product, and the product is only as good as the warranty. Please do some research and don’t buy goodman products. I thought it said made in America. Its made with defective parts, please look at all their negative reviews. I had a Rheem that lasted 31 years and a carrier 33 years.

Brand new system has had problems from the start. Multiple repairs have been attempted to remedy an unacceptable noise. Still sounds like a washing machine on spin cycle, which everyone agrees is unacceptable, but nobody can diagnose or fix. Further, the unit leaks a rusty fluid into the pan, and there is condensation/corrosion in the supply plenum which the installer said should never leak.

Bought 2d Goodman system after a.c. failed, have a regular a.c. also goodman. The heat pump has not functioned properly since install. Very erratic operation. It is a waste of electricity even though was sold as an energy saver. Runs for 20 to 30 min and never gets above 75 output. This is with 70 room temp and 70 set on thermostat. Has had circuit board replaced and installer came in and rebuilt duct system. I am so frustrated especially after paying a premium price. Thinking about having it removed even if only 7 months old if I could find someone to give me half what I paid for it. It sucks.

Our 15 year old TRANE air conditioner was ready to be replaced. I called around and read reviews and we chose NorthCentralFloridaAirConditioning. We paid about $7400.00 which I had to put on my credit card. They installed it in September 2019. To date we have had them come out to TRY and fix it at least ELEVEN times and it’s not a year old. Being elderly and in the middle of a pandemic doesn’t make it easier either. It would just stop working. After working in the yard and the heat index in the 100s is not fun coming in the house with an air conditioner not working at all.Ray- the boss and owner-and those that came out were nice and they did try to fix it. It’s not the company but the product. I hope we never ever have to buy a FRANKLIN AC ever again. We had a TRANE for 15 years and never had a problem with It until about a year before we got the FRANKLIN. Sales person assured me that FRANKLIN is better than a TRANE. We did let the manufacturer know about this and they noted this and gave us a case number. They put in a hard start kit which seems to be working for now. Manufacturer said not all units need that. Uh, why didn’t they just include this from the beginning!! This has been a true nightmare. Dena **

We purchased a Goodman HVAC 3-ton GSZ130361BC in April 2012. In June 2014 we paid for 3 pounds of coolant. On July 12, 2014, one more pound of coolant was added. They found the evaporator coil was leaking. On July 17, 2014, a new coil was installed. It required two men to remove it, so we had to pay $400 extra. One year later, July 26, 2015, the system has shut down. It appears to be an electrical problem this time. Our 3-yr-old system has already cost us $954 in repairs (not counting todays pending repair). We definitely would not recommend this product.

Purchased 4 Goodman package heat pump units, 3 out of the 4 have all had problems, bad reversing valve and compressor on 1 unit, bad condenser coil on 2 unit cannot be repaired, 2 bad condenser coils on the 3rd unit, cannot be repaired. Goodman will NOT stand behind their bad and leaking coil issues. I will never purchase another Goodman product.

I purchased a Goodman ductless mini split heat pump. It was installed by a professional installer. The compressor stopped working after about 5 years and 2 months. Assuming the unit had a 10 year warranty, I contacted the company. Upon doing so, the customer seemed to enjoy telling me that the unit only had a 5 year warranty. I then attempted to contact a company to repair the unit, and found it difficult to find a company that worked on the Goodman brand. I was advised that Goodman was not a good unit and it would be less expensive to replace it with a Mitsubishi unit, which I intend to do. I will never do business with Goodman again.

When we built a new house it came with a Goodman unit. Less than two years and the house is not cooling during the summer months in Arizona. A tech has been out 6 times already to change our compressor and TX valve and its still not working. At this point I dont know what to do. Very upset that a brand new HVAC unit already failed.

Thought I was getting an ok deal, but after looking around a lot online I am not so sure. Was please overall. System runs great, but just wanted to ask.

17.5 SEER 3 Ton unit, ComfortBridge Technology, Honeywell 9000 Thermostat (Total Connect Online/Smartphone AC Management), 10 year Extended Labor Warranty through Goodman, 15 feet of ductwork replaced in the attic, all City permits and State tax included. Excellent local company found on the Goodman Website.

I had an old furnace, but it stopped functioning during the last winter. I decided to try a Goodman furnace as recommended by one of my brothers. The GCVM96 model heats my house quick, and my gas bills have gone down by a noticeable margin. I am yet to do any repairs on this model, and I don’t expect to do any repairs soon. If I am to buy again, I will, of course, buy Goodman again although the prices are a bit high.

Purchased a Goodman 16 seer a/c unit and air handler. The motor in air handler failed in less than 3 months. Had to pay $200.00 additional labor to have it replaced. Very poor quality control. Now very worried what will go out next. Took a week to get new motor in 90 plus Florida heat. Highly recommend you not buy Goodman product.

After only 2 years, the 3 ton a/c and heating unit needed service and Freon added. Now, after only 10 months, the unit once again is not cooling. The initial diagnosis was that it needed more freon, not it needs a new condenser. I will never, ever buy another Goodman and if you are smart, neither should you. A $4000 unit should at least give you carefree service for 5 years more. I am going to contact Goodman and see what they have to offer.

I selected a Goodman 5-ton heat pump unit with a variable speed fan system in 2011 for a large insulated shop that I own. It was installed by a licensed installer that also is a dealer for Goodman and also does commercial installations for McDonalds, Burger King, etc. 3.5 years later in 2015, the evaporator coils failed. It was a leak deep inside the coils. Pure manufacturing defect. Goodman warrantied the coils, but of course not the $800 in installation and refrigerant costs. Roll forward 3.5 more years and the evaporator coils failed again. Goodman wont replace them, even though it is CLEARLY a manufacturing defect, because replacement coils only have a 1-year warranty. Hmmm. I wonder why that is? Their warranty speaks volumes on what they think of the quality of their product. Customer support tried to help me, but their hands were tied. They did try to blame the installer and that it could have been an improper installation issue. Again, the leak is deep inside the coil array. It seems that the coils are manufactured in such a way that they are rubbing on each other inside the array. Goodman wont admit it, but they know they have an issue when they only offer a 1-year warranty on the replacement coils. That being said, Im driving into Austin today to pick up a new set of replacement coils for $700. Ill be forking over another $500+ for installation and refrigerant. If they fail again, I will happily pay whatever it takes to completely replace the Goodman. I own 7 other properties with different brand heat-pump HVAC systems.The American Standard on my home (11 years old) and the Bryant (5 years old) on a rental house have performed flawlessly. BTW, I have an Electrical Engineering degree with 33 years experience working for a manufacturing company in customer support and development. I know bad product, bad warranties, and bad customer support when I see it.

This unit replaced our old gravity heat furnace. What a difference! We never had AC before and its awesome. Minnesota summers dont last long but get really muggy. The winters are also more comfortable with a good heating system instead of heat floating to the ceiling from the registers.

In 2011, I had two Goodman split units (upstairs and downstairs) installed. With minor parts calls, for the most part they have worked OK. I purchased Goodman Goodcare Extended Warranties (10 year) coverage on parts and labor. It is Oct 2019 (8 years of operation) and the main floor outside unit 3.5 ton unit compressor failed. The largest HVAC vendor (also a Goodman dealer) in the area will only cover the parts but not honor the labor warranty. The answer back is that Goodman is either slow or never reimburses the dealers/vendors on labor and so the vendors wont honor it. I called Goodman for other HVAC vendors to call. From the list they provided of vendors, two are no longer in business, and the other says they will not honor the labor warranty either. :(

I had their 97% AFUE furnace installed in my house in April 2018 along with a Ecobee thermostat. The system worked fine for the first season (winter 2018) but had starting issues winter 2019. The furnace tries to start but could not make the solenoid valve open - E0 H A 8 error code was displayed. The installer came back and somehow managed to make it work. Come winter 2020, same starting issue and the installer changed out the solenoid valve to make it work. Come winter 2021, one more change of the solenoid valve but system stopped working 2 weeks later. Please pay and install Goodman products if you are lacking action and grief in your life.

In August of 2016 we had an A/C system failure, and decided to have a Goodman complete system with gas furnace installed. Not only was the overall cost much lower than some competitors, both A/C and heat have performed at a very high level from day one. Our home has less humidity, is comfortable, and we also enjoy the fan speed settings. The entire system is powerful and efficient, and we are looking forward to many years of comfort with it in our home.

Purchased two Goodman/Amana heat pumps at the same time for my home. Both 16 SEER, one was a 2 ton unit, one was a 5 ton unit. All new units, both inside and outside. First Unit: Would not heat without kicking on strips. Thirteen service calls and 4 years later, it was finally addressed. Second Unit: 2nd year, capacitor failed. 3rd year, same capacitor failed. 4th year, outside unit fan failed. Had a couple of other smaller issues, too.Also purchased 10 year parts/labor warranty with Goodman. Apparently not. Even though I have an invoice that states what I purchased, Goodman will not recognize the labor warranty. Made many calls to get the issue addressed and they would not listen. I can understand one or two problems, but not many significant problems, continually on two separate new units. We keep temp 78 in summer and 68 in winter, so not an overworked system. Carry your business elsewhere or set a dinner plate for the regular serviceman as we did.

In 2009, nearing the finish line of my post-Hurricane Katrina rebuild, I had two new Amana HVAC heat pumps installed. Less than 2 years later, one started malfunctioning and I was told the coils had a leak. Second opinion said no, but the problem persisted as the coolant apparently did leak out over time. Last year, the coils on the downstairs unit appeared to have a leak. I have a parts warranty but the labor runs between $800-$1000 per unit. I called Amana, unaware that this was a common problem, and the customer service rep could just have well sent me a picture of her middle finger with the attitude and complete lack of concern she showed. I guess the volume of complaints had her on edge. I did a lot of research before I bought these units and I had faith in the company. I never would have imagined I would have this much trouble in such a short period of time, as my old units had been in service for at least the 17 years since Id bought the house with only minor repairs, never coils or compressors. Ive been screwed by just about every contractor that set foot in my house but was happy to find a good HVAC company that didnt screw me on service, but the product is just BAD. I cant believe Goodman/Amana doesnt care enough about its reputation to address its customers concerns. Theyve changed their policies about it several times from what I can discern and now theres a class action suit against them. I teach marketing at a university and would love to give them some lessons because theyre in serious need. Bad moves, Goodman. Many bad moves. Im reluctant to pursue a class action suit because their lawyers will make millions and Ill get something like a $100 voucher, but maybe a private suit is in order. At the very least, I should contact the FTC.

We switched to a Goodman furnace 8 years ago. The company we bought from were very friendly as was the installer, who did a great job. Never had any troubles at all, just changed air filters every 3-4 months. But this July 2016 the coil went bad. The coil warranty was for 5 years, so missed out. After reading these reviews I guess we were fortunate and cant complain. Still would recommend.

We have 2 three-yr-old air conditioning systems. On 8/23, one unit stopped working. We called for service hoping to get the system up & running without paying a lot of money & since the unit is still fairly new, we prayed that parts would still be covered under the manufacture. No such luck. We were told that we had to replace an E-Z trap, $177.00, a Safety T, $199.00. We were charged for a tune up $155.00, a diagnostic fee $99.00, an Indoor Coil (still covered under warranty) but with labor & other charges, it cost $809.00, a Coolant R-410A $69.00. The other system made an extremely loud noise while running so we had them to check that system as well and were told it needed a condenser fan motor, $209.00. We moved into our new home on 4/15/10. I cant image why so many problems would be happening to these systems so soon. When I reached out to Goodman to make them aware of what was going on, of course I was asked if we had an extended warranty (wish we had been told about that early on). Their only suggestion was to have the company making repairs to contact distributor for Goodman so that a field tech specialist can come out with company making repairs and make an assessment to see whats going on with the system. I am very upset that we had to spend so much money on these systems so soon and I hope Goodman will stand behind their reputation.

I had an Amana 2 ton hvac gas pack for 18 years, never had a problem, never cleaned, never serviced. The unit had to be replaced in 2006 and was a problem from day one! The unit would not cool like the old one, the unit was supposed the same as I had before. I spent $3,900.00 in repairs with everything in the unit being replaced, including the compressor. Goodman did not offer any help! They even called one service technician and said I wasnt happy with him, when the fact of the matter was he could not figure out what was wrong!The unit would run continually all day long with the thermostat on 73 and the outside temp was 83 degrees! I have finally found that the original compressor was a 19000 BTUs and the sensible BTUs rating was rated at 18000, which several HVAC techs said that was a 1/2 ton difference and would not work! I just recently replaced with a Coleman and will not buy Goodman ever again!!! The last tech found the blower wheel was wobbly because of insulation, but said even replacing it would not solve the issue!

All HVAC manufactures give a 5-year out of the box & home owner needs to go online for the extended 5-yr within 60 days. Im a service tech/installer, I have noticed Goodman getting better in the past 5 years. Also it depends on the installer and company.

I have a Goodman heat pump that was installed in Dec 2009. It started leaking freon last year. Just 2 pounds. This year it started freezing up. Guess what? Needs more freon and r22 is high. Just found out r22 production will cease in 2016. This unit is leaking like crazy. Called Goodman. They say my unit is out of warranty because it wasnt registered in first 60 days. What? Is this a gimmick? Thought it came with a 10-year warranty. Seems like a easy way for them to get out of warranty for their products.Ive had cheap Walmart window units last longer than this piece of junk and way cheaper. I found a new a-coil for sale on internet for 500 bucks but found out it might leak when installed new. The a/c company said they would install one for 1500$. Are you kidding. This unit is out of warranty 6 months. Would have been better off paying extra for something better. Overall this will cost me much more in the long run. Goodman customer service is terrible as the guy there just kept saying to call one of their dealers. In my opinion Goodman needs to go out of business or do whats right and fix these faulty units.

We purchased (2) 25 Ton Daikin HVAC Units. Goodman Distributors in Philadelphia sold them to our contractor / we bought them from the contractor. Both units arrived on July 11, 2017. 1 of the units worked for a few days. It is now over 40 days and still no sign of getting replacement parts for the unit. The management at Goodman Distributors is absolutely horrible. I cannot express how angry I am at the lack of customer service & no care or desire to fix the unit. Goodman is a company owned by Daikin (manufacturer). They actually told me its the contractors problem - not theirs. Daikin built the unit / Goodman sold the unit - they then wash their hands off it - let me be clear - it work for only a few DAYS! $15,000 for 1 unit. I was instructed to call Customer Care - again - said too bad nothing they can do - call the contractor. This company and the mother company are Dirty People. I made the mistake of agreeing to purchase Daikin units. Be careful if you decide to go with a Goodman Brand - they do not stand behind their equipment. In the event of a bad part (this happens) they will make your life miserable. What they should do is say we are sorry - we will get this resolved immediately. 40+ days and counting - you be the judge!

Due to an internal wiring defect within the outside heat pump unit I got hit with a repair bill of just under $400. This was a manufacturer defect. Representatives of Goodman Manufacturing informed me that wiring defects are not covered under their warranty. The unit is within the initial warranty period which began on date of installation. Let this be a warning to anyone contemplating a Goodman Manufacturing product. They do not properly stand by their work. Beware.

WE had the unit installed # GMH95GCH95GCH9. This is about 5 years ago. At first it ran fine then one day it quit. The installer had me look for the red light, throw the little hole in the top center part of the unit. The light was blinking and he wanted to know the pattern. All it did was a steady blink. Then we turned off the power and turned it on and the furnace worked. We have been doing this for a couple of years. It is the only way we can heat the house. Is there anybody in Beaverton who could make this unit run like it should?

Model ARUF486016BA Air handler. In this blog, I am not suggesting that you have to buy the very best and most expensive air-conditioner on the market, but just beware of doing business with Goodman. All of us who have owned homes and had to incur the expense of a new heat near unit are typically replacing units that are 15 to 20 years old not 7. I bought the Goodman 4 ton heat pump in early 2008. In 2010 I had a refrigerant leak so I called my repair company and they informed me that the evaporator coil which is the main coil in the air handler was bad and had a leak. He informed me then, that this was a very common problem. He had the coil replaced under warranty which I was shocked he did not cover the labor and $500 later my AC was working.About a year ago my AC wasnt cooling so I called the company and they came in and put some Freon and it and told me once again the coil was leaking. I asked them if they could get a hold of Goodman and/or the distributor to see if they would replace the old part once again they said no. I had them charge the unit up at $150 and it bought me another year. I just priced repairing the unit and it will be approximately $1200. I figured I would call Goodman and see if they would potentially replace that product once again given the class-action suits that Ive seen on the Internet and unhappy customers all over the United States. I spoke to the first line of communications and she informed me know theres nothing we I can do and I should just replace the whole unit. My question of her was do you have $5000 to spend on a condition of your house?I spoke to a supervisor this morning and pleaded my case and she had the audacity to say the evaporator coils may not have been installed properly or theyre not in a safe environment for our products. Really! The repair company that Ive been dealing with for so many years told me they havent sold Goodman products in a few years because of the problems they had. It is very interesting that pretty much the only AC units on eBay, Amazon, and Craigslist are Goodman units. I am going to replace my unit with another brand and one thing I learned is you dont have to spend top dollar on the unit, but to do have to do your diligence and feel comfortable with the manufacturer of the product. Shame on you Goodman Corporation for peddling that junk. No wonder there are class-action suits out there.

We put in a new Goodman air conditioner two years ago. Yesterday, we had to replace the compressor. Even though it is under warranty, we had to pay a $100 fee from Goodman for the part and $650 in labor to have it installed. We called Goodman about it, and they were unhelpful bordering on rude.

Our original heat pump stopped working after 20 years so we decided to go with this brand. Huge mistake. The motor has gone out twice including last night at midnight. The therm has gone out 3 times. In 5 years this piece of junk has been repaired and or serviced 7 times. We will never buy this brand again. We are in the south in July. IT IS HOT.

Bought new A/C unit in 2016, as of date I have spent more money repairing the unit than I did purchasing it. I Have replace the Freon 3 times, condenser coil, motor and now my evaporator coil needs replacing and more Freon again. Im suppose to buy a labor contract to fix a BRAND NEW UNIT!!! REALLY???

Goodman offers a 5 year warranty. Our furnace is less than 2 years old and the igniters on both of my units are failing. The service company here in Colorado Allied - through Richmond Homes stated that Goodman will not cover the replacement of theses components. Nice! The last home I will buy from Richmond and the last Goodman that I will ever own!

Nov 21, 2019 Warranty with lots of loopholes. I have bought a few Goodman furnaces in the last few years. I flip houses for a living and have rentals. I used to think they were a good value. Just had some warranty issues with 2 units.! Four years old bad induced draft motor. And plugged heat exchanger. The second one 5 years old bad blower motor. I called Goodman about both units and they would not honor either warranty. If you do buy one make sure it is registered and the date it was made not just installed. And when I took another look at the warranty it is not covered if bought on the internet. I currently am talking to a few attorneys about their warranty practice and what can be done. I will never buy a Goodman or Dykin Ever again.

I bought a new house and since day nor the heater smelled like aluminum odor, hot metal odor or hot burning metallic odor. Now when the ac is on we smell the same hot lighter odor and warm air come out of registers instead of clean cool air. Goodman after several months of complaint fireplace furnace. Nothing changed. Odor still here. Installer telling us load calc is correct and right size of furnace installed. Is the odor caused by heat exchanger getting hot due to size or the system is defective?

So after reading good reviews and hearing good things about Goodman, I decided to fork out the money and pay to have a brand new Goodman heat pump packaged unit installed before winter gets here. Well needless to say that Id much rather have my 13 year old unit back in. The HVAC service company installed a new 3-Ton Packed heat Pump in on the 23rd of November. Its been almost two weeks and already Im very disappointed in this unit. Yes it may be a little bit quieter but it definitely does not get as warm as my York did. The funny thing is that they are both the same size. Im an engineer so I took my infrared thermal gun along with my Fluke Thermometer to record over a two day period what the min., avg.,and max. temps coming out the ducts were. This past weekend the outside air temp was around 42-45 deg. F.. This isnt all that cold outside but needless to say that having my thermostat left on 73 all weekend left for some warm to even bitter air temps inside the house. My house is basically a brand new house with all new dry walls and insulation. After recording the temps, the lowest air temp the hvac pumped out was 64.8, the average was 78.6, and finally the max. temp was 96.8. Only 96.8? That is ridiculous for it being only 42 degrees outside. My 13 year old York heat pump unit would put out at least 110-115 max in that weather. Needless to say I will never buy a Goodman again after losing all the money that I have. Im scared to see how cold its going to be in this house when it is 0-5 degrees and snowing outside. Im more than likely going to have to bite the bullet on this one and buy a whole new unit from York, Trane, or even a Lennox.

Replaced my outside AC unit in 2014. Original unit lasted 15 years. Inside unit still going at 20 years with regular cleaning. Regular AC guy, John **, recommended a Goodman outside unit. In 2016 compressor leaks and John replaces it under warranty charging me labor at $75 per hour for 14 hours to pick up and install (ripoff). In 2017, the warranted replacement compressor is leaking. Replaced under warranty and same install cost. I had to use John as he had purchased the unit and could only do the warranty. Never again will I fall into this trap. The outside unit has now cost me $4500. I could have replaced the whole system with a reliable system for that expense, which I have to do now in 2018.So after just shy of 4 years a 4 ton a/c and heating outside unit needed service and Freon added two times (2016 and 2017). The tech I called out today showed me oil leaking from the condenser too. The freon was gone. At least with a whole new unit I will switch from R22 to R14 freon. So no more C & J Repairs and Services Inc to service my AC and never again a Goodman AC unit.

We purchased a new Goodman heat pump and new furnace. We have had nothing but TROUBLE from the heat pump. Faulty parts and leaking freon. It is costly to have to keep fixing a NEW heat pump. I wish I still had my old one but we were told we had to let them have our old system??? For what it cost to repair this NEW heat pump you could just purchase a NEW heat pump. This is crazy. Other heat pumps last for 20 years or more with no problems? I give up on Goodman heat pumps.

Had the Goodman DSXC18 AC condenser installed with a matching Variable speed air handler and after research and vetting a qualified installer I am very happy with the value, efficiency, overall performance of the Goodman product. Would suggest this product to anyone looking for a great value, warranty, and performance. (As long as they have a qualified technician installing the product).

Ive never had so many problems with a furnace in my life. I have a Goodman furnace with a Goodman heat pump. I think it was a real shabby install. Even though the problems may all be related to his install, he wants paid for the service call plus mileage each time. His business is in Miles City, Montana, that is 75 miles from here. I think they should have to replace the heat pump because of the many times it has cycled trying to start. It should be worn out by now. The last time they put in the wrong freon. I wonder what damage it is doing to the rest of the appliances. Every time it cycles it draws current away from my well pump, refrigerator, etc.

We built a new house and the builder installed an Amana heat pump through one of his subcontractors. The Amana contractor/installer did not register the product, nor were we advised that registration on our part was required. We have all documentation of the purchase. A part in the heat pump failed and Amana (Goodman Manufacturing) would NOT stand by the warranty, because we had not formally registered the product with them. Amana (Goodman Manufacturing) would not accept the paid invoices to the builder as proof of purchase. This is very shabby business practice and the manufacturers way of legally not honoring the warranty. I contacted Julicia ** at Amana (Goodman Manufacturing), and she was rigid/inflexible re: my issue.

3-ton package unit, 16 SEER - Shortly after the unit was installed, we noticed water draining on our wooden deck. The unit was not placed on our deck, but it butted up against it. This was in June that it was installed. It is Nov. 9, 2017, and it is still drenching our wooden deck when the air conditioning is on. The company has tried everything they know to do, and they have spent hours and hours and hours here with many calls, 12 different techs.The guy yesterday and another tech said the unit is a poor design. The insulation was removed and was dripping water like a pitcher of water pouring out. We have condensation on top of the unit and rusting in one corner. We have not paid any money for all the hours and things they have tried. Next they are going to lift the unit and put in a drain pan. My husband is concerned that the water is still going to be a problem, and with winter coming, we will not be using the AC until spring to see if it is fixed. Goodman has been no help. NEVER gonna buy a Goodman product ever again!

Three year old 14 SEER heat pump developed a condenser coil leak. They warranted the part but not labor to have it installed. I had the new coil installed on a Friday. By Monday the coil drip pan developed a crack and was leaking water. Goodman was called by the installing A/C company for a replacement part and asked them to cover the install due to their part being faulty. Goodman refused to help or cover the labor cost. DO NOT BUY A GOODMAN! I’m cutting my losses and getting a better system from a company that cares about their customers.

I have read so many bad reviews and all I can say is I have been installing Goodman units since 2008 and have yet to have one fail. I would put a Goodman up against any brand. Dollar for dollar and dependability you cant beat it. I have had 2 units where ants made a home in the contactor, but thats the only times I have had to replace any, and I mean any part on a Goodman unit. Goodman also has a solid alum. Evap. Coil, nothing to rust out like other brands have a MILD steel end plates that after 10-15 years of service with it being wet from condensation will rust and cause the copper loops to have pinhole leaks that is impossible to fix. Goodman, Amana, Daikin are all the same company and is the largest HVAC company in the entire world. They didnt get that way from building bad and undependable equipment. They build good quality equipment, maybe its the installer, and not the equipment, because as I have said in the last 9 years of steadily installing Goodman, not one has failed.

My Goodman unit was installed new 2008, both inside and out. The inside unit which was a gas furnace had to be replaced as it was still under the 5 year warranty. The outside unit stopped working about a month ago, which the HVAC guy said it was the capacitor was gone. They replaced that and a week later it stopped working. So now I was told to replace the coil as that was the problem. So I had to pay for that to be replaced, as I was told the warranty was only covered 5 years. That being done, a week later it stopped working again. So this time they said I needed to change out the outside unit.I started asking question as I am now very frustrated, and did a little research. Come to find out, these should have been covered under the 10 year warranty, but we are not being told by the HVAC people to register the system. I was under the impression that they register it, as they are the ones that order them and install them. I have been doing property management for 20 years and was never told this. Also my clients have never been told this either, so I am thinking this is another way for them to make money, as we have to fork out to have these units replaced after only 6-7 years old. The HVAC companies should be held responsible for this and stop misleading the consumers, either they register the units or give the owners the option to register it.I do property management and have been using the same HVAC company for years. So all of the owners property that I take care of and have had replacement units, have never been told, nor was any of the warranty papers brought back to my company for me to register them or give to the owners. My other house - we have had that unit in for 20 years and it is still going (not a Goodman unit). I told my HVAC guy and he told me he had not registered them and that it was up to the owners to register them - how can they if they do not know. My complaint is both with Goodman Manufacturing as I am not happy with their products, and the HVAC Company and all the other HVAC companies who do not let the consumers know about the 10 year warranty. Very misleading.

When I bought my house four years ago, the developer had already installed a Goodman brand 2 ton air conditioner. I did routine air filter change every season and wash the outdoor AC unit in the winter months. The coil and electric cord were properly installed and cover with rubber foam. During the hot Summer Month, I have my AC on almost every afternoon, but I do set the thermostat to turn it off at the night time. It still running, and hoping it will over 10 years.

From day one I have hated this LOUD condenser. I trusted my HVAC contractor, who had worked on our home for 5+ years and that was a fatal mistake. We had a York AC unit that was great but when it leaked he said he would replace it. He replaced it with a Goodman condenser and coil - I had no idea he would not be replacing it with another York system as he did not tell me he only installed Goodman units. The second it was installed it was LOUD inside our home. Amazingly enough, when I pointed it out to the installer/owner of the HVAC company he said, Does not sound loud to me. Hey, its not your house! Had the tech service guy come out from Goodman and he went through the entire condenser unit and in his report he said it was all great but it was loud inside the house but very quiet outside - so when the AC is running I would need to be outside - perfect. Pretty much my two+ months with customer service, their supervisor, the tech supervisor have been horrible and 10 years of this is just going to be a picnic. DO NOT BUY GOODMAN and do NOT ever trust your HVAC company to install anything without your permission.

My rental property at ** Springfield, VA. Air Conditioner system was replaced by BK Tech contractor Sean ** at 43020 La Riva Dr Ashburn, VA 20148 on Aug 13, 2009 with a Goodman AC system. Last summer a refrigerant leak in the condenser was repaired under 1st yr warranty. This year again the condenser leaked and required replacing the condenser coil.

My air conditioner was installed with a new furnace a few months ago by Comfort Home business. I thought nothing about the brand because they always does a good job. If they made me a choice I do not remember. It is very quiet and does a good job.

Our old Rheem furnace died after 21 years of service, and we decided to try a Goodman gas furnace. As far as heating is concerned, the furnace heats evenly keeping the house warm, and it does so without making any noise which is very convenient. This furnace had saved us about $100 on our gas bills as compared to when we used the Rheem. If our Goodman furnace lasts long enough, we won’t hesitate to buy and stick to this brand. We love it so far.

We had a Goodman GMH95 gas furnace and Ac installed in 2015. Three years later the heat exchanger cracked, rendering the furnace unusable. What followed were two weeks without heat and almost a $1,000 in repair costs. While the part was covered by their warranty, the labor was not. It took two weeks to get the part, during which we had to heat our home with space heaters which added to the cost with a huge electric bill. Never another Goodman product again!

Two years ago, I purchased a new Goodman HVAC system for my 1450 sq ft condo. Installation was neat and clean, and complete within five days. First summer I didn’t suffer from the heat and humidity. Never did I have to touch controls, just set the thermostat at my desired temperature and it would turn on and off without my help. Same in winter. I purchased the service maintenance plan, so every change of season company comes and checks out equipment, changes filter and makes sure I’m ready to go. I know Trane is the best, but also cost the most. I’m happy and price was right.

Installed new furnace and air conditioning. Price point is good and for the most part, all functions well. Continually get error message and have had technician out 4 times for the same issue. Have changed motherboard twice, which alleviates error for a few months but it returns.

I live in the NW and had my old unit replaced 6-2020 with a Goodman unit. The unit ran fine but was air only we have gas heat. So that said it only ran for app. 20 day in 2020. This year as temperatures rose in late June it started running for an additional 7 day then died completely by July 16th. That means this unit actually only lasted new for 37 days of A/C service. If it was a heat pump unit delivering heat that would have likely only lasted 1 month. That cost over 2500.00 for one months usage! No one wants to work on it. Just charge over 200.00 to diagnose the compressor is junk. We are left to suit the dealer who claimed 12 year parts & service extended Warranty on our contract in writing, and buy a real A/C unit that will last.Over 30 days usage. At my last home I sold in 2017 we put in a unit in 1997 upon our purchasing the home. It was a heat pump running all summer & winter. When we sold the home it still ran flawlessly 20 years later! Goodman should cease selling such cheap, undependable garbage to unsuspecting customer by shady dealers.

I purchased a Goodman HVAC system in 2020. The system was installed in February 2020 so they couldnt charge the AC system. When it came time to use the AC part of the system there was no R410 left. After 3 service calls it was discovered that the TVX valve was bad. Goodman offered to replace the valve but not pay the $788 dollar service call to track the problem down and fix the problem and recharge the system with 12 lbs of R410. The service department said they wouldnt cover the service call and replacement of R410 because of the faulty part caused which was to release all the R410. The system cant run without it. This was a brand new system. MAKE SURE AND CHECK WARRANTY. I would NOT recommend Goodman HVAC products.