I am a new homeowner who had a nice HVAC guy install a brand-new Goodman system in my home (I chose Goodman). The red plastic logo on the outside unit broke off within two months so I simply contacted Goodman to ask for a replacement (it serves their needs well to have free advertising like that) and they flat-out refused after initially telling me it was being sent. What a horrible company. I shudder to think what will happen if/when the unit itself goes out. Already regretting this purchase. Should have gone with another more reputable manufacturer. BTW, this sign is being removed entirely. Nobody needs to know I have a Goodman which is a piece of garbage based on how their corporate headquarters treated me for simply asking for a replacement logo/sign.

I bought a Goodman heat pump model GsZ160361bd, serial no 1903096018 brand new and had it installed by a “license technician“. The unit broke in less than 18 months and required repairs that cost me approximately $1600 in labor. The part were covered by the manufacturer. But no customer should have to spend that much money on a heat pump that was purchased new. I believe Goodman Manufacturing has junk heat pumps and I recommend anyone looking to buy a new unit to look at the other manufacturer. Also make sure it is a sister brand name to Goodman. The customer support is of no use to the customer who purchased their product. All you get is scripted reply to call a license contract to fix their junk product! At your own cost! This is a real experience. Do not buy!

All HVAC manufactures give a 5-year out of the box & home owner needs to go online for the extended 5-yr within 60 days. Im a service tech/installer, I have noticed Goodman getting better in the past 5 years. Also it depends on the installer and company.

We installed a 2008 model Goodman furnace in 2009. Last winter, we had a long, long cold streak and I had 6 different HVAC guys out to try to repair it. The last guy finally replaced the motherboard and it worked fine after that. Now, here we are in 2014 and the first cold spell of the winter and NO heat AGAIN!! Last year I had to spend $941. So far this year, $144. Plus last year we had to stay in a hotel for 4 nights because we couldnt get anyone to come and fix it due to the prolonged cold weather. Last year when we tried to file a warranty claim for the control board we were informed that because we didnt call them when the furnace was installed, our warranty ended after just 5 years! What a crock! NEVER, NEVER TAKE A CHANCE WITH THIS CRAPPY FURNACE!! Buyer beware!!!! SAVE YOUR HARD EARNED MONEY!!!

On 9/16/11 I bought a goodman heat pump serial #**. My installer installed. After installing he got on my computer and registered for the warranty. I watched him do this. Funny that less than four years later I needed warranty work and your site says it wasnt registered. That is incorrect. I have bought 5 goodman units in the last 8 or 9 years as I flip houses. This is one I put on my personal house and youre denying my warranty. Please contact me on this matter **. I will be buying more units in the future and would like to continue using goodman if and when this matter is corrected. Thank you.

Our original heat pump stopped working after 20 years so we decided to go with this brand. Huge mistake. The motor has gone out twice including last night at midnight. The therm has gone out 3 times. In 5 years this piece of junk has been repaired and or serviced 7 times. We will never buy this brand again. We are in the south in July. IT IS HOT.

On 6/7/19, my 11 year old Goodman Furnace had a near catastrophic overheating which melted the main control board and ruined the entire interior of the furnace with a putrid smelling black carbon dust. After sending photographs and a detailed report from the professional installer, who has only seen such a near fire twice in his 30 year career, I was told by Senior Management, “There is nothing we can do since you are 12 months out of warranty”!After discovering that Goodman had underreported major fire issues with other products in the past and was fined by the US Consumer Product Safety Commission, I have decided that I want nothing to do with this company and their utter dismissal of my complaint and request for some assistance with a completely unreasonable $4,000 expense. This highly dangerous and unusual failure of a product without any company empathy or concern, after a vigorous outreach on my part, warrants this review and a refusal for anyone who is considering putting their lives in this company’s hands, to enrich this multi-billion dollar company any further.

When we built a new house it came with a Goodman unit. Less than two years and the house is not cooling during the summer months in Arizona. A tech has been out 6 times already to change our compressor and TX valve and its still not working. At this point I dont know what to do. Very upset that a brand new HVAC unit already failed.

Recently bought a home from a popular bullet in my city. Love everything about my new home BUT the furnace and air conditioner (both Goodman). Ill be honest the disappointment and disbelief that a new unit could have so much trouble in the first few years is just insane! Im on the board for my neighborhood H.O.A., and Im one of MANY that has had very very similar problems. Sure the builder cut cost by installing cheaper system in 89 homes in my area! The local heat and air company that installed it per builder has the greatest reviews all over the network and BBB! They have been very very helpful and cutting down repair cost because they feel sorry! So, in the last three years Ive had a leak on BOTH coils, then new coil came with filter dryer that also leaked in same year, and now I have a restriction in the piston that coils quite possibly be metal shaving from inner compressor! Also replaced circuit board on furnace and also in the first year the blower wheel came loose and tore up the blower motor! Goodman is a disgrace to HVAC industry! Ive seen it all over internet, fellow HVAC techs, and neighbors! Nobody but this equipment EVER. Year four this summer, I had some extra cash and changed out the full system! Bought new Trane furnace and heat pump combo!

Since we had our 2 Goodman air conditioners installed we have had nothing but troubles. 4 times now the coil in one or both have had to be replaced at approx. $583.00 each. Then a small part on the compressor failed to the tune of $1200.00. Now the compressor itself failed and we are waiting on a quote to get it replaced. Keep in mind this is all labor only as the units are still under warranty for parts. The math is simple, more than $3000.00 and counting to constantly repair these units. They are garbage. The Goodman AC company should STOP producing ACs immediately. They are faulty. I will be contacting a lawyer.

I have a Goodman heat pump that is less than 4 years old but has had many problems in that short span of time. Im already aggravated that Im sitting in the heat with no relief, but what really makes my blood boil is the way I was treated by Goodmans customer service. My air conditioner is out AGAIN and Im sick of paying all the service fees associated with keeping it running. My compressor has now gone bad so even though the part warranty will replace it, Im out the $1400 it cost for labor. I feel like they should absorb those cost since they sold me a defective unit that wont stay in operation more than a couple months at a time.

I bought my house in 2014 in South Florida. The house was brand new construction and very well built. It has all impact windows and doors, along with plenty of insulation. The biggest mistake however was that the builder installed a GOODMAN manufacturing HVAC system. The system is sized well within Florida code and worked fine the first year. However, the second year things quickly went downhill during the summer of 2016 when the condenser motor went out in the unit - only to be followed by the coils leaking 4 months later. As of this summer 2017 the unit has gone out again and was completely out for 2 WEEKS!!! I set the unit to 74 and it runs all day even though the house is 85 degrees inside. I have had 4 different HVAC companies come out and try to diagnose my problem. I have had 7 techs from 4 different companies completely disassemble my unit trying to find the problem. They have checked all the ducting and checked my homes structure for leaks, to no avail. All 4 companies have told me that they believe that the unit is defective and ALL has NOTHING positive to say about the company and all these companies refuse to even do business with GOODMAN (for obvious reasons). That Goodman is one of the cheapest units you can buy and has the most problems! They all recommended that I Bite the Bullet and replace the 3 year old unit, after I have dumped $1400 into it. When I contacted Goodman Manufacturing, an American made Company out of TEXAS. I was told by a supervisor after explaining my situation, that there was nothing they could do to help me out, despite there being a 10 year warranty on the unit. The incompetent employee I spoke to from GOODMAN told me that my unit was fine and didnt see a reason for them to have to replace it. For a companys motto to be, At Goodman we believe in American Dependability. Units are designed, engineered and assembled in the U.S.A. to tell a customer that theres nothing you can do is appalling. Goodman Units are nothing more than the lowest quality TRASH - Made from defective parts in China and Mexico, shipped to the U.S and then assembled by migrate workers. Their whole American Made motto is **.Goodman Manufacturing and its management are no better than All Talk No Action Politicians! I hope Trump builds that WALL and taxes your defective parts coming into the U.S so much you go bankrupt!!! It is safe to say that I have thrown out my garbage known as Goodman and Switched to a much more dependable A/C unit.As for anyone thinking about buying a Goodman A/C unit dont!!! For anyone thinking about replacing their existing unit or buying a house with a Goodman A/C be warned!!! It will cause you so much money, stress and headache when it goes out within 3 years. You will be HIT IN THE FACE with thousands of dollars in repair bills, only to dish out another several thousand dollars to replace it with another unit. I am so entirely dissatisfied with Goodman, their product as well as their employees. I wont even sell my old unit to anyone because I dont want them going through what I had to, down here during a HOT South Florida Summer. P.S.A.!!! To anyone purchasing a new HVAC unit. Spend the extra money upfront and buy something that will last you at least 10 years. DONT BUY ANYTHING FROM GOODMAN MANUFACTURING OR YOU WILL EAT THESE WORDS, THAT I CAN PROMISE YOU!

Bought new A/C unit in 2016, as of date I have spent more money repairing the unit than I did purchasing it. I Have replace the Freon 3 times, condenser coil, motor and now my evaporator coil needs replacing and more Freon again. Im suppose to buy a labor contract to fix a BRAND NEW UNIT!!! REALLY???

I purchased the extended warranty through our local One Hour Heating and Air (now out of business). This covered a total replacement installation in 2009 of: a Furnace/Coil downstairs; heat pump/air handler unit upstairs; two outdoor units. Evaporator coil sprung a leak last week and I checked my warranty online and on the phone w/ Goodman and they confirmed my coverage for parts and labor. Called one of their authorized Asure techs and he came out and told me the coil wasnt covered.Everything (all serial numbers for furnace, heat pump/air handler, two outdoor units) was covered and registered EXCEPT, they had no record of the serial number for the coil. They all start with similar #s (0905, 1001) yet that one serial number for the coil isnt among what they have. Im beyond angry, especially after reading that thats the part that may have been defective upon install!! *sigh* They said the only recourse I had was to present them with a RECEIPT from 2009 showing that coil on there! After confirming the furnace was covered online, I didnt even consider keeping the receipt. Lesson learned there, I suppose. I will be calling them back today and try and dig a bit deeper. This is ridiculous.

I purchased a Goodman central air conditioner in 2009. Since that purchase I have had to change the inside coils within 4 yrs and numerous service calls. Last year June of 2013, there was a leak on the inside coils and it cost me 400.00 labor and prior to that I spent 350.00 to diagnose the problem. Now it is Sept 2014, the air compressor locked up and failed, now the warranty expired in 5 yrs. I am looking at a replacement cost of at least 1400.00, but Goodman honored the warranty because it was expired by 2 days. Next week Sept 15 the coils in the unit leaked, the technicians tried to repaired it but could not. I had to purchase a new unit for 1450.00

I purchased a Goodman unit after doing a lot of research. I am so sorry I spent 6000.00 on this unit. This is the worse purchase of my entire life. I have had 13 services calls replacing coil, motor, condenser and now the compressor. Consumer Affairs are absolutely NO help and frankly they dont give a damn. So it leaves me nothing else but to hire a lawyer and call channel 8 to get some satisfaction. Goodman consumer affairs does not care nor offer to help. I have never received such crappy customer service. Their attitude is too bad so sad. I am a widow living on Social Security and cant afford a new unit. I asked about the lemon law and they thought I was nuts. I requested a New unit and will not even talk about it. I am very disappointed in this piece of garbage. How can you sell people such shabby workmanship? So as I sit in my home in Florida for the 5th night at 10:35 PM it is 88 degrees in my house. It goes as high as 99 degrees and the unit is still NOT fixed and nothing in site. Oh they offered to replace Condenser 10 year warranty BUT I have to pay for installation, parts, and Freon. WHICH IS THOUSANDS money I do NOT have.

Thought I was getting an ok deal, but after looking around a lot online I am not so sure. Was please overall. System runs great, but just wanted to ask.

Ours is a 2010 Goodman heat pump. We were never told we needed to register it so now we have no warranty at all. We just paid $1475 to replace the compressor and now the motor on the fan has gone out. I am not happy at all. The same company who installed it are doing the repairs.

I got my 3 ton 14 seer heat pump unit 2010. Had to have leak repair in 2012 and refill gas. Have had to add gas every year since. I was told by two technicians I had a leak in my coil. They have been unable to find a coil. Now my compressor is shot. They can find a compressor but not coil. I still have two years left on warranty but cant get coil.

(8-20-15) Our house had a Lennox heat pump system that came with a new house made in 2006. It nearly broke me financially with repairs and the straw broke when my family was on the cold side during last winter. I called Recker and Boerger this year and they gave us a bid on a brand-new GOODMAN 16 SEER 4-ton unit armed with a scroll compressor, matching variable air handler, 5-year parts and labor warranty on the entire unit, 10-year parts after the 5 years is up, and a LIFETIME scroll compressor replacement guarantee in the event that the compressor fails for any reason--providing it stays at the same house it was installed in. I explained in great detail to the R&B salesman that my family had been through hell with winter and repair costs and we really needed some good service.This Goodman unit we got installed is fabulous. Its quiet, powerful and it slowly brings up the air speed in the house and slowly reduces to almost not notice it. The outdoor 4-ton unit is quiet enough for people to carry a conversation without missing a single pronunciation...its that quiet! Please do yourself a favor and take the time to tell your installing contractor and they will come through for you like they did us. Make it personal, get to know them a little by offering some lunch (pizza and pop) like we did, and they will do a PERFECT JOB for you...providing they have the ability.Our final cost was that they took off 3% of the price (paid cash with a 401K loan) and they threw in a free HEPA whole house filtration system and half off of a forced air HVAC humidifier. I saved ~$600 + I got back $200 from Duke Energy for a qualifying energy saving system!!! Win, win, win. People, we love this unit and my wife thinks I am a superhero now. Everybody is happy and the contractors left with a full belly and a thank you. Take care of people and they will take care of you.

I am very frustrated right now. My American Standard unit that had been working great for 17yrs finally died 3 yrs ago. It was replaced by a Goodman AC unit and heat pump. My HVAC guy said they were a good system so I trusted him. Now 3 yrs later the heat pump is not working and have to keep the gas furnace on emergency heat. I have contacted goodman with no help of a tech person to come out and check what is going on. It's still under warranty but I do not want to pay for a service call when the unit is only 3 yrs old.

The 5 ton Goodman HVAC unit in my new construction home had a catastrophic failure over a week ago. Would not hold a charge more than 24 hours. My HVAC guy calls Goodman for a replacement coil under warranty. They tell him the part is not available. The unit is only 2 years old! Have been on the phone with Caroline, Kristin, Megan and the other Megan in warranty and they cant tell me when the part will be shipped. What good is a warranty if you dont have the parts to honor it? Trying to support American business and this is what I get... Complete and utter incompetence!

Purchased a Goodman heat pump and air handler 09/09/08. I called Goodman and verbally gave them the serial numbers of both units and I also sent in the warranty card as well. 2013 unit started leaking freon so I had it topped off and the unit ran fine. 2015 leaks got worse so I called Goodman and they stated I sent in the warranty card 05/15/09? Data input error perhaps or did this happen when they cut over to a new system? Found out they did put in a new system but dont know when.Spoke to a male CSR rude and abrasive refused to let me talk to a supervisor but finally caved in. Spoke to Hema and she stated they had the serial # for the heat pump but no air handler so no warranty on the handler. Told her I called and mailed in the warranty card then was told they do the data input and then the cards are thrown away. My word against theirs? I thought the customers was always right? So much for that theory! I have called several times after that, no return calls. Theres a surprise! Although Hema was helpful but still no warranty.I like the unit and have very little problems with it until the leak, and now the warranty. What is the point of having a warranty and then not to honor it? So now they think I will get stuck with the bill... wrong! Got things to do and people to speak to about the warranty issue. This is just bad P/R on their behalf and I am sorry they are taking that stand. Will I buy another Goodman unit? Maybe not because of this warranty issue.

I purchased a Goodman HVAC system in 2020. The system was installed in February 2020 so they couldnt charge the AC system. When it came time to use the AC part of the system there was no R410 left. After 3 service calls it was discovered that the TVX valve was bad. Goodman offered to replace the valve but not pay the $788 dollar service call to track the problem down and fix the problem and recharge the system with 12 lbs of R410. The service department said they wouldnt cover the service call and replacement of R410 because of the faulty part caused which was to release all the R410. The system cant run without it. This was a brand new system. MAKE SURE AND CHECK WARRANTY. I would NOT recommend Goodman HVAC products.

Last year, I bought a house that recently had a Goodman heat pump installed shortly before my purchase. Recently, I discovered the contractor had not installed the unit per Goodmans guidelines. I called them up to see if the installation was still acceptable, despite not being per their guidelines, or if I should talk to the contractor about re-doing it. I figured that if Goodman said it is acceptable, then I would drop the matter; if Goodman said it isnt acceptable, I would have more leverage in asking the work to be re-done.As a homeowner, they refused to talk to me; they said to talk to a Goodman installer. I told them my problem was with an installer, so how could I be sure that another installer would give good advice. (I am a retired HVAC engineer, so I would understand whatever technical advice they gave.) I can understand them wanting to be careful what they say, and refer many questions to an installer, since most people dont understand HVAC, but my question is a simple one, Is the installation acceptable as-is? With this kind of support, no, I will not buy a Goodman unit.

I own several houses and have had several Goodman HVAC systems (mainly heat pumps) installed. Its turning out to be a nightmare; chickens are coming home to roost! Its the same thing on nearly all of them--- leaking coils! After reading all these other reviews I am very worried!

25 years with only one service call. Wow. Of course, at 9 seer, we need a better system now. The newest HVAC units are rated 50% higher, so its just a matter of time for us. Which new system is best?

I have an Amana furnace that just had the heat exchanger fail. It was letting life threatening amounts of CO into our home. It was still under warranty. My HVAC contractor contacted the distributor who said the exchanger was no longer made but offered a replacement Goodman. I was advised by contractor to ask for an Amana because Goodman heat exchangers do not last in Propane service. I offered to pay any price difference. The distributor said he would have to call the factory and get back to me in 2 days. I advised him I was without heat at 18F. He said he would call back with an answer the next morning. Never received a call so I called back at the end of the day. He was rude and put off and told me, I guess you should have just taken the Goodman. I asked to speak with his supervisor and he refused. I have since called Goodman directly 2 times and have just been given the run around. You can only speak with a random operator who just takes some your information and you never hear back from anyone. It has been 1 week with no answers and still no heat. Thanks Goodman for a substandard product and the worst customer service I have ever experienced.

My Goodman unit was installed new 2008, both inside and out. The inside unit which was a gas furnace had to be replaced as it was still under the 5 year warranty. The outside unit stopped working about a month ago, which the HVAC guy said it was the capacitor was gone. They replaced that and a week later it stopped working. So now I was told to replace the coil as that was the problem. So I had to pay for that to be replaced, as I was told the warranty was only covered 5 years. That being done, a week later it stopped working again. So this time they said I needed to change out the outside unit.I started asking question as I am now very frustrated, and did a little research. Come to find out, these should have been covered under the 10 year warranty, but we are not being told by the HVAC people to register the system. I was under the impression that they register it, as they are the ones that order them and install them. I have been doing property management for 20 years and was never told this. Also my clients have never been told this either, so I am thinking this is another way for them to make money, as we have to fork out to have these units replaced after only 6-7 years old. The HVAC companies should be held responsible for this and stop misleading the consumers, either they register the units or give the owners the option to register it.I do property management and have been using the same HVAC company for years. So all of the owners property that I take care of and have had replacement units, have never been told, nor was any of the warranty papers brought back to my company for me to register them or give to the owners. My other house - we have had that unit in for 20 years and it is still going (not a Goodman unit). I told my HVAC guy and he told me he had not registered them and that it was up to the owners to register them - how can they if they do not know. My complaint is both with Goodman Manufacturing as I am not happy with their products, and the HVAC Company and all the other HVAC companies who do not let the consumers know about the 10 year warranty. Very misleading.

I employed an Air Conditioner to replace my Central Air unit. Goodman A/C was recommended by the salesman. The next day after the installation, my wife and INoticed that a noise came from the A/C condenser unit. I contacted the contractor and informed him that I was concerned about the expensive noise that was being emitted from the A/C, I was told by him that this was normal. I then contacted Goodman Manufacturing who in term informed me to contact the Contractor who then in turn should contact their supplier for further investigation. It has been several weeks now, the noise at start up has been steadily been increasing in sound. Up to now nothing has been resolved, I am am now in the cycle of phone tag. My wife has medical problems and requires an A/C that functions correctly. Where do I find a solution for this problem? I have paid for this Unit. I did not get it for nothing.

Purchased two Goodman/Amana heat pumps at the same time for my home. Both 16 SEER, one was a 2 ton unit, one was a 5 ton unit. All new units, both inside and outside. First Unit: Would not heat without kicking on strips. Thirteen service calls and 4 years later, it was finally addressed. Second Unit: 2nd year, capacitor failed. 3rd year, same capacitor failed. 4th year, outside unit fan failed. Had a couple of other smaller issues, too.Also purchased 10 year parts/labor warranty with Goodman. Apparently not. Even though I have an invoice that states what I purchased, Goodman will not recognize the labor warranty. Made many calls to get the issue addressed and they would not listen. I can understand one or two problems, but not many significant problems, continually on two separate new units. We keep temp 78 in summer and 68 in winter, so not an overworked system. Carry your business elsewhere or set a dinner plate for the regular serviceman as we did.

The capacitor failed after only 3 1/2 years. While this inexpensive part (less than $30) is covered under warranty the labor of a licensed HVAC contractor is not covered. So I had to dish out $180 for labor. Labor should be covered under warranty as well. Disappointing and frustrating to happen on a relatively new unit.

Brand new system has had problems from the start. Multiple repairs have been attempted to remedy an unacceptable noise. Still sounds like a washing machine on spin cycle, which everyone agrees is unacceptable, but nobody can diagnose or fix. Further, the unit leaks a rusty fluid into the pan, and there is condensation/corrosion in the supply plenum which the installer said should never leak.

All I can say is, I had a York system that was 20+ yrs. old, and the original condenser fan. And my new Goodman unit has a condenser fan that is louder than my old unit. Maybe Goodman needs to put more $ and effort into research and development. If I had known, would never have bought a Goodman.

We had just put in a brand new Goodman gas pack in 2018. The heating system does not heat as sufficient as the AC blower does. We have to put in a space heater to keep it warm during the winter but it cools just fine during the summer. I called and asked the question what would cause this. They told me that they are not trained for this type of stuff?! They told me I have to hire somebody to come out and look. The company we have put it in in Zebulon North Carolina was not trusted anymore and we had got rid of them ever since. Company name Company name Air Serv. Very poor customer service.

I had a gas leak the first season (2011). I went without heat for one month as the Gas Company kept turning off my Goodman unit. Dayton Services tech came out 4 times but could find nothing. A neighbor found the leak and they came out and fixed it as I had taken a picture of the leak. Next season the Amana a/c went out and Freon put in. Skipped a season and next year the a/c went out again and capacitor and freon added. Skipped a season and same thing again--Freon and capacitor. I am 83 and didnt want to go through the heat and bought a window unit in anticipation of next breakdown in summer 2018. I called and wrote Goodman (in Houston) along with pages of documentation. No response. Mainly sarcasm. No response from Dayton. Paid $5,000 for the unit. Im supposed to have 10-year warranty and service!

Im a lic a/c contractor in Florida. Sold many many systems for over a decade. I stopped selling this product or Amana which is a Goodman air handler with a Amana sticker. They have become a nightmare for me and my customers. Since 08 I can not believe how many leaking coils and replacement coils with same problem a year later. They used to make a decent affordable reliable unit. They have made for many upset customers with constant breakdowns and costly repairs. They are now owned by I believe a Chinese company and like everything from China is pure **. A good warranty is their selling point but when a leaking coil cost 800 in labor and gas and goes bad year after year it means nothing. Dont let any contractor talk you into it. Its cheaper for a reason. Decade old contractor that now wouldnt put a goodman a/c in my enemys house. Unreliable cheap Chinese crap. Buy American.

Model ARUF486016BA Air handler. In this blog, I am not suggesting that you have to buy the very best and most expensive air-conditioner on the market, but just beware of doing business with Goodman. All of us who have owned homes and had to incur the expense of a new heat near unit are typically replacing units that are 15 to 20 years old not 7. I bought the Goodman 4 ton heat pump in early 2008. In 2010 I had a refrigerant leak so I called my repair company and they informed me that the evaporator coil which is the main coil in the air handler was bad and had a leak. He informed me then, that this was a very common problem. He had the coil replaced under warranty which I was shocked he did not cover the labor and $500 later my AC was working.About a year ago my AC wasnt cooling so I called the company and they came in and put some Freon and it and told me once again the coil was leaking. I asked them if they could get a hold of Goodman and/or the distributor to see if they would replace the old part once again they said no. I had them charge the unit up at $150 and it bought me another year. I just priced repairing the unit and it will be approximately $1200. I figured I would call Goodman and see if they would potentially replace that product once again given the class-action suits that Ive seen on the Internet and unhappy customers all over the United States. I spoke to the first line of communications and she informed me know theres nothing we I can do and I should just replace the whole unit. My question of her was do you have $5000 to spend on a condition of your house?I spoke to a supervisor this morning and pleaded my case and she had the audacity to say the evaporator coils may not have been installed properly or theyre not in a safe environment for our products. Really! The repair company that Ive been dealing with for so many years told me they havent sold Goodman products in a few years because of the problems they had. It is very interesting that pretty much the only AC units on eBay, Amazon, and Craigslist are Goodman units. I am going to replace my unit with another brand and one thing I learned is you dont have to spend top dollar on the unit, but to do have to do your diligence and feel comfortable with the manufacturer of the product. Shame on you Goodman Corporation for peddling that junk. No wonder there are class-action suits out there.

Goodman 2 Ton 13 Seer A/C unit and compressor: Bought a unit in 2009 - every year had to have them come and do something because it either did not heat or did not cool. Bought it for $2,355. In 2012 I ended up with bills over $2,400 in repairs. Whatever went wrong was NEVER a warrantied part. Watched them fix the air handler and saw the most flimsy wires ever which I was told would burn out every so often. Last couple of years, the compressor seemed to be rather noisy. Filed a complaint and now I am getting nowhere because the installer and manufacturer keep blaming the other person. IF neither accepts responsibility, then I hope to go the the media to have this resolved. Heard there is a lawsuit against Goodman Mfg. Id like to have a decent unit put in. Tired of the expense. Have a 10-year warranty and it didnt last 4 years before I had bills that added up to a new unit plus more... Go to another manufacturer.

When I bought my house four years ago, the developer had already installed a Goodman brand 2 ton air conditioner. I did routine air filter change every season and wash the outdoor AC unit in the winter months. The coil and electric cord were properly installed and cover with rubber foam. During the hot Summer Month, I have my AC on almost every afternoon, but I do set the thermostat to turn it off at the night time. It still running, and hoping it will over 10 years.

Over the past 6 years I purchased 4 gas packs which were installed by different HVAC installers at different homes. The motor has burned up on all 4 units. Two of them burned up after 2 years, one of them lasted 3 yrs and the last one just burned up after 5.5 years. Do not buy their products. Product GPG1324070M41

I selected a Goodman 5-ton heat pump unit with a variable speed fan system in 2011 for a large insulated shop that I own. It was installed by a licensed installer that also is a dealer for Goodman and also does commercial installations for McDonalds, Burger King, etc. 3.5 years later in 2015, the evaporator coils failed. It was a leak deep inside the coils. Pure manufacturing defect. Goodman warrantied the coils, but of course not the $800 in installation and refrigerant costs. Roll forward 3.5 more years and the evaporator coils failed again. Goodman wont replace them, even though it is CLEARLY a manufacturing defect, because replacement coils only have a 1-year warranty. Hmmm. I wonder why that is? Their warranty speaks volumes on what they think of the quality of their product. Customer support tried to help me, but their hands were tied. They did try to blame the installer and that it could have been an improper installation issue. Again, the leak is deep inside the coil array. It seems that the coils are manufactured in such a way that they are rubbing on each other inside the array. Goodman wont admit it, but they know they have an issue when they only offer a 1-year warranty on the replacement coils. That being said, Im driving into Austin today to pick up a new set of replacement coils for $700. Ill be forking over another $500+ for installation and refrigerant. If they fail again, I will happily pay whatever it takes to completely replace the Goodman. I own 7 other properties with different brand heat-pump HVAC systems.The American Standard on my home (11 years old) and the Bryant (5 years old) on a rental house have performed flawlessly. BTW, I have an Electrical Engineering degree with 33 years experience working for a manufacturing company in customer support and development. I know bad product, bad warranties, and bad customer support when I see it.

I purchased a brand new Goodman 4 ton HVAC unit in March 2017 for 5k. Only 4 years later the compressor goes out and it cost me $800 in labor to fix their bad products?! How is this okay? Goodman should have to stand behind the labor charges too! I will NEVER buy GOODMAN again!! Dont do it!! I wish I had thought to visit this site before I made my purchase... Live and learn!

We put in a new Goodman air conditioner two years ago. Yesterday, we had to replace the compressor. Even though it is under warranty, we had to pay a $100 fee from Goodman for the part and $650 in labor to have it installed. We called Goodman about it, and they were unhelpful bordering on rude.

I purchased my Goodman furnace and (so called 10 year warranty) through a contractor that was working for the builder who was building my addition. I never received the warranty registration form from the contractor that was suppose to be returned to Goodman within 60 days. I had a fan replaced within the first year that worked its way loose filling my house with smoke with no questions asked. Eight years later the same fan has bearing problems requiring another fan costing $640.73. Goodman now tells me it is no longer under warranty because the registration was never filed. Consumer Affairs could tell me when (the contractor) purchased the unit but they couldnt warranty it. The moral of this review is Goodman cant sell the unit to the consumer but they expect you to register it if your supplied with all necessary information from your blue collared installer. Im told that a fan problem is not a common problem in HVAC units but very costly. Theres much better quality than Goodman manufacturing.

Seems like I have a common problem with several consumers that have purchased a Goodman HVAC system. I built my house in 2009 and the builder installed 2 units, upper and lower. Every year I experienced issues with both units. We had to replace the coils and fan in the lower unit, we have to add Freon every year, $500+ because the units stop cooling. Ive spent well over $3000 for parts and labor. Now, looks like the upper unit continues to fail and the Goodman customer service department acts like the company has no concern for a resolution. My warranty expired after 5 years, because I too never received registration papers for an extended warranty.

We purchased and registered our 3.5 ton 14 seer package unit heat pump in June 2016. Oct 2016 our air stops cooling. We call the HVAC installers and they come out and the coil is leaking. We had to have freon and are now waiting on the new coil to be delivered. A new heat pump should last more than 3 months. We will be out labor cost and cost of freon. Since Goodman knows that this is an issue they should be bending over backwards to cover all cost associated with the coils.

I bought a 15 seer heat pump from Goodman Manufacturing. This is my worst mistake ever, less than 5 years evaporator coil started leaking out Freon. 2 pounds to start with, then 1 year later 5 pounds. Unless you like spending enormous amounts of money on Freon ($45 per pound), and $75 per hour labor, do not buy a goodman heat pump or air conditioner. The amount of rust around the evaporator coil is unbelievable. Their warranty is a ** warranty. The warranty is only as good as the product, and the product is only as good as the warranty. Please do some research and don’t buy goodman products. I thought it said made in America. Its made with defective parts, please look at all their negative reviews. I had a Rheem that lasted 31 years and a carrier 33 years.

I purchased a 16 seer Variable speed 2 stage 3 ton heat pump with a AVPTC air handler. The unit was purchased and installed on 1/13/2012. Almost immediately the problems started. Goodman replaced the variable speed motor in the air handler along with the circuit board. I then started having problems with the heat pump in the winter months kicking out on the high head pressure limit.After many calls to Goodman, they sent a factory Rep from Iowa along with a rep. from Lute Supply where the unit was purchased. The rep found a short in the high pressure limit, a Hard start was added to the heat pump and the unit worked fine for about 6 months. At this point I have $750.00 invested in service calls. The unit failed again in August 2016. Service was called again and the run capacitor was replaced. Service call $313.00. The unit ran fine until 10/25/17 when the heat pump stopped. Service was again called and I was told the unit is leaking and coil needs replaced. I have 13 service calls on this unit at a cost of $1800.00. The unit is coming out, I would never recommend Goodman products.

Biggest piece of junk I ever purchased... my heat pump goes out every 2 years always in the middle of summer.... just like right now & its 90 degrees in my house l... I have replaced the compression every 2 years since it was installed.

Two years ago, I purchased a new Goodman HVAC system for my 1450 sq ft condo. Installation was neat and clean, and complete within five days. First summer I didn’t suffer from the heat and humidity. Never did I have to touch controls, just set the thermostat at my desired temperature and it would turn on and off without my help. Same in winter. I purchased the service maintenance plan, so every change of season company comes and checks out equipment, changes filter and makes sure I’m ready to go. I know Trane is the best, but also cost the most. I’m happy and price was right.

We purchased a Goodman HVAC 3-ton GSZ130361BC in April 2012. In June 2014 we paid for 3 pounds of coolant. On July 12, 2014, one more pound of coolant was added. They found the evaporator coil was leaking. On July 17, 2014, a new coil was installed. It required two men to remove it, so we had to pay $400 extra. One year later, July 26, 2015, the system has shut down. It appears to be an electrical problem this time. Our 3-yr-old system has already cost us $954 in repairs (not counting todays pending repair). We definitely would not recommend this product.

I purchased a heat pump in 11/2011 and then started to have a lot of problems in 2015. It was noisy running also. Then on 5/15 was my 1st service call and they found a hole in the coil which leaked freon. Had to be repaired and added freon. Then 4/2016 it stopped working completely. Another service call and they had to replace the compressor and defrost control unit. At least they were under warranty, but I had to pay for service call and freon. Thats not cheap either. On July 8 warm air came thru vents. Serviceman had to add more freon and changed the schraders. More money. This lasted a week and back to warm air again. Another call another hole in coil and more freon. This lasted a month so now its Aug. 2016 and Im sitting here in my house with temp of 95 and outside temp of 98. I have so much money out for service calls and freon, that Ive decided that I am going to have to buy a new heat pump when this one isnt even 5 yrs. old. But with all the money going for repairs, I could have put in a new one. I trusted the dealer for the quality of Goodman products, but since all these troubles Ive read all the unsatisfactory notations and Im adding to it. In fact the customer service girl at Goodman hung up on me when I told her I would never recommend this company to anyone. Hows that for rude employees!! I would like to get some of my money back if its possible. I wrote to Goodman asking for this, but I doubt if I will because they dont care. They dont even make my model anymore, so it must have been bad to begin with. I hope other people read the reviews about Goodman before they purchase anything and dont buy from them. Model #GSZ1302471 serial #1107701356.

Ever since Goodman HVAC was installed a year & a half ago, it has never worked correctly. It blows cold air in the winter and warm air in the summer. It runs constantly when its hot trying to keep up but it cant. The company who installed it has checked it several times & always come up with an excuse and/or says its working as it should. Dont waste your money.

After only 2 years, the 3 ton a/c and heating unit needed service and Freon added. Now, after only 10 months, the unit once again is not cooling. The initial diagnosis was that it needed more freon, not it needs a new condenser. I will never, ever buy another Goodman and if you are smart, neither should you. A $4000 unit should at least give you carefree service for 5 years more. I am going to contact Goodman and see what they have to offer.

So after reading good reviews and hearing good things about Goodman, I decided to fork out the money and pay to have a brand new Goodman heat pump packaged unit installed before winter gets here. Well needless to say that Id much rather have my 13 year old unit back in. The HVAC service company installed a new 3-Ton Packed heat Pump in on the 23rd of November. Its been almost two weeks and already Im very disappointed in this unit. Yes it may be a little bit quieter but it definitely does not get as warm as my York did. The funny thing is that they are both the same size. Im an engineer so I took my infrared thermal gun along with my Fluke Thermometer to record over a two day period what the min., avg.,and max. temps coming out the ducts were. This past weekend the outside air temp was around 42-45 deg. F.. This isnt all that cold outside but needless to say that having my thermostat left on 73 all weekend left for some warm to even bitter air temps inside the house. My house is basically a brand new house with all new dry walls and insulation. After recording the temps, the lowest air temp the hvac pumped out was 64.8, the average was 78.6, and finally the max. temp was 96.8. Only 96.8? That is ridiculous for it being only 42 degrees outside. My 13 year old York heat pump unit would put out at least 110-115 max in that weather. Needless to say I will never buy a Goodman again after losing all the money that I have. Im scared to see how cold its going to be in this house when it is 0-5 degrees and snowing outside. Im more than likely going to have to bite the bullet on this one and buy a whole new unit from York, Trane, or even a Lennox.

In 2009, I built a new house and it was finished about August of 2010. I bought a Goodman whole home system, which had an air conditioning unit, a furnace, and the inside air conditioning unit in February of 2010. Since I have had it installed by professionals, I have had nothing but trouble. The outside air conditioning unit turns on very loud and when it gets to normal speed, the fan will jolt really hard and you will hear a really loud grinding noise. This has happened since about September of 2010. We have had 3 service calls out to our house and all of them said that it needed freon or there was a fan issue. We didnt have the money for them to take it apart and find something wrong to cost even more money, so we left it alone. It still does that grinding every time it runs.Then, yesterday (9/5/2015) the outside unit was making a weird noise and the inside unit was not blowing any air into the vents of the house. The inside unit was also make a whining sound, so I shut the whole system off and went back to check it out. The pipe that goes from the outside unit to the inside unit had ice build-up all over it. I let it thaw for an hour and turned it on again to see what it would do. The outside unit will turn on fine, (still makes that grinding noise) but the inside unit will not turn on at all, so it will not blow any air to the vents. I tripped the breakers to the system to see if it would reset, and now the outside unit will not turn on at all!We called our local place to have them look at it this morning (9/6/2015). They got the outside unit working but found out that the fan for the inside unit is burned up and they dont have it in stock. If they cant fix this, I am just going to rip the whole system out and put in a Carrier or a Trane system. I cant believe a company would do this to people. Take their money and then right after the warranty expires, the whole system goes down. UNBELIEVABLE!!

We trust our local contractor who recommends Goodman which is cost effetive and quality. The previous ac is 10 seer and can’t wait to see the drop of power bill this summer.

Installed new furnace and air conditioning. Price point is good and for the most part, all functions well. Continually get error message and have had technician out 4 times for the same issue. Have changed motherboard twice, which alleviates error for a few months but it returns.

In 2011, I had two Goodman split units (upstairs and downstairs) installed. With minor parts calls, for the most part they have worked OK. I purchased Goodman Goodcare Extended Warranties (10 year) coverage on parts and labor. It is Oct 2019 (8 years of operation) and the main floor outside unit 3.5 ton unit compressor failed. The largest HVAC vendor (also a Goodman dealer) in the area will only cover the parts but not honor the labor warranty. The answer back is that Goodman is either slow or never reimburses the dealers/vendors on labor and so the vendors wont honor it. I called Goodman for other HVAC vendors to call. From the list they provided of vendors, two are no longer in business, and the other says they will not honor the labor warranty either. :(

Nov 21, 2019 Warranty with lots of loopholes. I have bought a few Goodman furnaces in the last few years. I flip houses for a living and have rentals. I used to think they were a good value. Just had some warranty issues with 2 units.! Four years old bad induced draft motor. And plugged heat exchanger. The second one 5 years old bad blower motor. I called Goodman about both units and they would not honor either warranty. If you do buy one make sure it is registered and the date it was made not just installed. And when I took another look at the warranty it is not covered if bought on the internet. I currently am talking to a few attorneys about their warranty practice and what can be done. I will never buy a Goodman or Dykin Ever again.

I bought a Goodman M acvolt8/ 208/233 unit when I bought my module home Feb 2015. This came as a package deal. I have had to have a local authorized dealer out three times because the air conditioner will not work. Leak found at filter dryer and piston meter device. There is a clog in the system in the area of the clog. The unit was completely frozen. There was no Freon in the system. This system is LESS than two years old. The repairman also noted that the ductwork was not the proper size for the unit we have. I need to have the unit completely replaced and have the proper ductwork put in or I will continue to have this problem. Since the AC/HEATING unit came as a package deal through Taylor Made Homes and Destiny manufacturer I had no choice in what company they used.

I had an old furnace, but it stopped functioning during the last winter. I decided to try a Goodman furnace as recommended by one of my brothers. The GCVM96 model heats my house quick, and my gas bills have gone down by a noticeable margin. I am yet to do any repairs on this model, and I don’t expect to do any repairs soon. If I am to buy again, I will, of course, buy Goodman again although the prices are a bit high.

If I could rebuild my house and choose a better heating system - I would. Goodman is absolutely terrible! Had our home for 3 years and had 3 major repairs done on the unit. Whats really frustrating is the lack of parts. Whoopie - the parts are under warranty. However, labor is still outrageous and it take 3 - 5 weeks to get the part! Unexplainable! This has happened 3 different times now. It is now 16 degrees outside and we have been without a heater for 3 weeks. This type of support - or lack of support is criminal!

In August of 2016 we had an A/C system failure, and decided to have a Goodman complete system with gas furnace installed. Not only was the overall cost much lower than some competitors, both A/C and heat have performed at a very high level from day one. Our home has less humidity, is comfortable, and we also enjoy the fan speed settings. The entire system is powerful and efficient, and we are looking forward to many years of comfort with it in our home.

My air conditioner was installed with a new furnace a few months ago by Comfort Home business. I thought nothing about the brand because they always does a good job. If they made me a choice I do not remember. It is very quiet and does a good job.

We bought a Goodman GMV95 2 stage gas fired unit warm air furnace about 5-6 years ago. Supposedly top of the line and would last. Last night it stopped working and now has a burnt spot in the circuit board and gas valve is stuck (so no heat). Despite being within the 10 year warranty it is not covered by their warranty because it didnt get registered. Guy was a real ** on the phone. Warning all potential customers - AVOID this company.

I was told by the installer to register my Goodman 5 ton heat pump for an extended 10 yr warranty on the compressor. The unit was registered- and the compressor failed after 6 years. Guess what--- my particular unit is not covered past 5 years. What a coincidence! NEVER BUY A GOODMAN HEAT PUMP. Apparently these are junk. I wish I had read some reviews before purchasing.

Our house has two HVAC units. Had both air conditioners replaced just under two years ago. The coil from the bigger unit cracked, and all the refrigerant leaked out. The warranty covered the part, the cheapest item of the repair. The warranty did NOT cover the labor or the $1500 worth of refrigerant that leaked. What a gyp. Its not like we did anything out of character. We paid a certified installer to install a new unit. Air conditioners use refrigerant. If the unit breaks, the refrigerant leaks out. This should be covered. The treatment from Goodman (also known as Diakin) is that if you pay to have brakes installed on your car, and the brakes fail causing your car to get totaled, Goodman will pay for new brakes, but not to have them installed, or to have the car repaired or replaced, saying were terribly sorry our brakes failed, but the rest of the car, well, thats just incidental, we wont cover you, thats on you.This gets worse. I posted a review on their website. They emailed me asking for more information. They emailed me back asking me to call. I called. They found my warranty, but had no idea why I was told to call. The lady said it must have been our media team. And that was it! Oh yeah, I checked, they removed my negative review from their website. On top of that, they obviously manipulate their reviews. In addition to removing mine, they left another review that gave one star, but talked about how Goodman made the best unit every. Cant even own up to their mistakes. I will not make the mistake with Goodman again. Our furnaces are probably going to go in the next few years, certainly will avoid Goodman and Diakin.

Bought 2d Goodman system after a.c. failed, have a regular a.c. also goodman. The heat pump has not functioned properly since install. Very erratic operation. It is a waste of electricity even though was sold as an energy saver. Runs for 20 to 30 min and never gets above 75 output. This is with 70 room temp and 70 set on thermostat. Has had circuit board replaced and installer came in and rebuilt duct system. I am so frustrated especially after paying a premium price. Thinking about having it removed even if only 7 months old if I could find someone to give me half what I paid for it. It sucks.

Heat pump 4 years old - spent 2500$ in repairs already. The very first year, we had to replace the condenser, the second year, the coils, the third year we have had to replace the tubing soldering. The parts are warranty but the labor is not, it has costs us 800 to 900 dollars a year. We have called Goodman and they say, the parts are under warranty but we are responsible for the labor to repair these parts. I have asked that extend our warranty or replace the unit. I can get no help. There is no logical reason for the major items in a brand new unit purchased in 2013 have so many bad parts. Customer service is HORRIBLE, no help at all. Registered 4/9/13, Serial #1210586748, Model gph1348h41, Dealers name Connells heating and A/C.

I had an Amana 2 ton hvac gas pack for 18 years, never had a problem, never cleaned, never serviced. The unit had to be replaced in 2006 and was a problem from day one! The unit would not cool like the old one, the unit was supposed the same as I had before. I spent $3,900.00 in repairs with everything in the unit being replaced, including the compressor. Goodman did not offer any help! They even called one service technician and said I wasnt happy with him, when the fact of the matter was he could not figure out what was wrong!The unit would run continually all day long with the thermostat on 73 and the outside temp was 83 degrees! I have finally found that the original compressor was a 19000 BTUs and the sensible BTUs rating was rated at 18000, which several HVAC techs said that was a 1/2 ton difference and would not work! I just recently replaced with a Coleman and will not buy Goodman ever again!!! The last tech found the blower wheel was wobbly because of insulation, but said even replacing it would not solve the issue!

Our 15 year old TRANE air conditioner was ready to be replaced. I called around and read reviews and we chose NorthCentralFloridaAirConditioning. We paid about $7400.00 which I had to put on my credit card. They installed it in September 2019. To date we have had them come out to TRY and fix it at least ELEVEN times and it’s not a year old. Being elderly and in the middle of a pandemic doesn’t make it easier either. It would just stop working. After working in the yard and the heat index in the 100s is not fun coming in the house with an air conditioner not working at all.Ray- the boss and owner-and those that came out were nice and they did try to fix it. It’s not the company but the product. I hope we never ever have to buy a FRANKLIN AC ever again. We had a TRANE for 15 years and never had a problem with It until about a year before we got the FRANKLIN. Sales person assured me that FRANKLIN is better than a TRANE. We did let the manufacturer know about this and they noted this and gave us a case number. They put in a hard start kit which seems to be working for now. Manufacturer said not all units need that. Uh, why didn’t they just include this from the beginning!! This has been a true nightmare. Dena **

We had this furnace less than 6 years in our new home, this was installed by the builder, and gas valve failed to work within this short period. After contacting their customer service we were told we are out of warranty. This company has a trap set for registering the unit within 60 days of installation to get full 10 years warranty. We were not told by the builder of this trap as Goodman and the builders are all lobbying to sell cheap stuff and keeping the customer uninformed of this conditions in small writings. I am sure many new homeowners may not be aware of this condition which is deliberately set to trick the customer, so the Goodman can wash off their hands of any failed part.Their customer service is lousy and have no consideration whatsoever for exceptional cases. They say only original homeowner will get 10 years warranty, means if the ownership changes, the warranty is over. This is really a joke & trap. How in the world the functioning of Goodman furnace part impact the performance whether Mr. X owns the house or Mr.Y, as far as both does the same maintenance and care and keep record of it as well. I was pretty sure Goodman is a big name in the industry, but this company is worse in the customer service even with a corner grocery store, who still respect their client. Never buy again from Goodman who cannot stand behind their products.

With proper maintenance, a furnace should last two years or more but Goodman doesnt even have a half life. I put in the first Goodman 10 years ago. The heat exchanger failed in less than two years and the entire furnace was replaced under warranty in March 2007. I had to pay for labor. The heat exchanger has now failed again at the end of winter, rendering the furnace dangerous and unusable. Nobody local has a heat exchanger so it must be shipped from Texas. Im told to pay for shipping and labor. Despite talking to Goodman on the phone, the company didnt tell me it would be backordered nor would it airship to me despite the weather. A consumer affairs supervisor never called me back. My family will be without heat in the Northeast for about three weeks because of Goodmans failure as a quality manufacturer and one whose customer service is disrespectful, unresponsive and extremely poor. Do not ever consider a Goodman and if your HVAC company or supplier recommends Goodman - find a different company because they reflect the companies they carry.

Our house had a Lennox heat pump system that came with a new house made in 2006. It nearly broke me financially with repairs and the straw broke when my family was on the cold side during last winter. I called Recker and Boerger this year and they gave us a bid on a brand-new GOODMAN 16 SEER 4-ton unit armed with a scroll compressor, matching variable air handler, 5-year parts and labor warranty on the entire unit, 10-year parts after the 5 years is up, and a LIFETIME scroll compressor replacement guarantee in the event that the compressor fails for any reason--providing it stays at the same house it was installed in. I explained in great detail to the R&B salesman that my family had been through hell with winter and repair costs and we really needed some good service.

When considering the HVAC system for my home in the future, I know now, you get what you pay for. I was recommended to go with a Goodman because the price was so much less than other big name companies. I have a RUUD in my home. VERY HAPPY.

A brand new Goodman/Amana A/C was installed in my home in 2011. The condenser coil leaked and had to be replaced in 2012. In 2014, coil leaked; it was patched and freon recharged. In 2015, freon leaked, was now attributed to the evaporator coil. In the four years since the new unit was installed, I have spent over $1000 for labor replacing BOTH coils and freon recharges. Basically, the product is a piece of junk and major parts need to be replaced - not anyone expects of a new equipment. Is there collusion between the manufacturer and the A/C service provider: one sells product that should be pulled from the market, the other recommend the product and makes money by labor charges?

After having a Goodman furnace installed in my home 7 years ago, I recently had to spend $1000 on repairs. The main blower wheel began to make noise and was found to have cracked welds where the fins attach to the end plate. While the Tech was there he noticed the Combustion Blower was also noisy and dragging. He thought it might last a little longer, but I elected to replace it then as well. Since the furnace was just out of warranty, the cost for the two parts was almost $800. I have seen other complaints regarding Goodman Furnaces and must agree, they are substandard. The initial cost was low, and the unit seems to be efficient, but long term durability is poor. I have heard others say Goodmans are fine for a home you dont intend to keep. Ditto That!

Weve been pleased with our Goodman heat and air units, at 16 years old both air and heat run efficiently. We have maintained them by having a professional come in, replace any parts needed, tweak the units. We keep the filters changed about 4 times a year. Before we turn on the A/C we clean the outside unit of any debris, our HVAC tech also cleans it. Overall we are pleased.

My rental property at ** Springfield, VA. Air Conditioner system was replaced by BK Tech contractor Sean ** at 43020 La Riva Dr Ashburn, VA 20148 on Aug 13, 2009 with a Goodman AC system. Last summer a refrigerant leak in the condenser was repaired under 1st yr warranty. This year again the condenser leaked and required replacing the condenser coil.

My new Goodman heat pump lasted almost a year before losing the freon. Multiple repairs failed. Goodman will not honor the warranty, and I dont want to hassle with legal issues. Looking for a new unit after only 2 years. I will not purchase Goodman products again.

We built our house in 2013 and replaced the compressor 5 times in 8 yrs. We now changed brands and completely changed everything, compressor, air handler, etc. Our builder was kind enough to replace until we changed brands. Cost us over 4k.

Replaced my outside AC unit in 2014. Original unit lasted 15 years. Inside unit still going at 20 years with regular cleaning. Regular AC guy, John **, recommended a Goodman outside unit. In 2016 compressor leaks and John replaces it under warranty charging me labor at $75 per hour for 14 hours to pick up and install (ripoff). In 2017, the warranted replacement compressor is leaking. Replaced under warranty and same install cost. I had to use John as he had purchased the unit and could only do the warranty. Never again will I fall into this trap. The outside unit has now cost me $4500. I could have replaced the whole system with a reliable system for that expense, which I have to do now in 2018.So after just shy of 4 years a 4 ton a/c and heating outside unit needed service and Freon added two times (2016 and 2017). The tech I called out today showed me oil leaking from the condenser too. The freon was gone. At least with a whole new unit I will switch from R22 to R14 freon. So no more C & J Repairs and Services Inc to service my AC and never again a Goodman AC unit.

I purchased a Goodman heat pump GPH1360H41BC (sn: 1208655671) in 2012 from a local dealer by my AC tech. It worked ok at first except for low freon. This year I began having problems. First a capacitor, then the fan motor. A month later I was told the coil had a leak and tech replaced 5 lbs freon at $30/lb plus labor. I was quoted 11 lbs of freon at $30/lb plus 3 hrs labor for a total of about $900 for a new coil. Coil was under warranty but labor and freon isnt. Those are the biggest cost on the problem. Why should we have to pay for freon that escaped as a result of a faulty coil?A week later the new coil arrived and will be installed tomorrow. Now I find out there are many problems with Goodman products. I am a widow on social security and cannot afford costly repair bills. My tech tells me they do not install these anymore. Im also afraid that my son who purchased one a year or so ago will also start having problems. Made in China products are no good. Please stop selling these.

Let me start out by saying Im a HVAC business owner for 24 years and I will no longer be installing Goodman equipment. The reason is that Ive needed technical help on a few jobs in the last month and the Tech Desk was the worse Ive dealt with out of any manufacturer. They were short, didnt give me many things to try and after I told them what Ive already tried, they were like I dont know. I kept asking them what other things I can try and they just repeated themselves giving me no new things to try. Ive always had great help with other Tech help with other brands and they always helped me figure it out. But Goodman Tech help was worthless the 4 times I dealt with them. They all must really hate their job and take it out on the Service people that call in. Ive been installing Goodman on and off since it was Janitrol. They were helpful and nice years ago. I havent had to call in for Tech help in years and man have they changed. The most arrogant, rudest ** Ive ever talked to. They all need to be fired and hire new Techs and retrain them. Otherwise this company will fall within 5 years the path they are on. I see many other 1 star reviews on here which means this companys Customer Service sucks. Wake up Goodman and if you cant see all these negative reviews, you people in corporate are the dumbest people on earth and you deserve to fail. If I owned a huge company such as Goodman and I see all these negative reviews, I would do undercover calls and find out who all the filth and garbage is within the company and fire them. A new training regimen must be enacted immediately for customer service. New management must be put in place. Out with the old and in with the new.

When this unit Goodman heat pump model GPH144841AC was about one year old it developed a major leak causing all the refrigerant to escape. It cost $500 to have someone repair the faulty factory solder joint and recharge it. Since I installed the unit myself Goodman will not honor any warranty. It is a self contained unit that I did not even open up so there was no way I could have damaged the inside of the unit. About two years later the main power relay failed and I had to replace it. This past Spring, 2017, I found it low on refrigerant and I added about 3 pounds and it worked correctly up until a few days ago even cycling off during some 28 degree weather (so it had refrigerant then). Yesterday I noticed it was running on emergency heat and checked it this morning. Not a pound of pressure. Apparently the small leak became a big leak. Again since it is a self contained unit it must be a factory fault. Im hoping it is something that can be easily fixed, but Im going to start saving for a replacement and it sure will not be a Goodman unit. They are junk.

We purchased 2 Goodman 2 1/2 ton heat pumps to replace 2 14-year old Amana units. Although it was costly, the overall improvement in efficiency has resulted in lower utility bills. Also with a 10-year parts and labor warranty, we expect lower overall maintenance costs.

Well the Goodman HVAC unit is 3 years old and 2 coils down and now a compressor. These are clearly pieces of junk. Do not buy them. Its a shame that even with a parts warranty, I will have more money in labor in 3 years than the unit cost me to begin with. Not to mention burning up in the heat of summer. Junk Period!

Since March 2020 the following parts failed in our four-ton unit and had to be replaced. One new compressor to replace the original part that comes with the box.Two air handler fans. One to replace the original comes with the box and a second to replace the first replacement. Three main CPU logic boards. One to replace the one that comes with the box and the others to replace the replacement parts. The company we purchased the A/C units from has been very, very helpful and should get five stars out of five for the efforts put into making this right. The smaller, 2 1/2 ton unit that was purchased and installed at the same time has had no issues.

Purchased a renovated foreclosed home with a brand new Goodman heat pump and air handler. I learned the unit was installed in Oct. 2014 and I purchased my home in March 2015. During that time the house was unoccupied because it was for sale. Goodman will extend warranty from 5 years to 10 if you register within 60 days installation. Even though my situation is identical to a new home sale Goodman refused my extension two times. Their customer service is pathetically poor.

Subject : Goodman Gas Furnace / Model GMS90703BXA / Ser. No. 0603057665 / Installed Sept. 2006. Problem Flame Roll over due to Hole in Heat Exchanger (still under warranty). Was told repair cost would be $$128.00 Serv. call + $800.00 labor +$150.00 Frt!! Repair cost too high, went out to Carter Lumber in Toledo and purchased a NEW furnace for LESS than the repair cost!! The location was at my rental property and all installations are done by me. So sad because I have four more Goodman Furnaces at different locations and if I have another bad experience I will have to buy a different brand.

Several years ago I purchased a Goodman central air conditioner through a local dealer. It was supposed to be high quality with a 10 year warranty. After several years the coil developed a very small leak and had to be replaced. I tried to get Goodman to replace it, but they told me that I did not register it correctly and essentially told me to **. After some quick research, I found out there is a class action suit against Goodman for knowingly selling coils with a defective design. Many customers have been stuck with these faulty coils. STAY AWAY FROM ANY PRODUCT GOODMAN SELLS. On the Goodman website it says IN LARGE TYPE A name you can trust. Do not believe it. I understand that any company can make design mistakes, but Goodman is a very large company that could afford to stand behind their products, but choose NOT TO. Check out the consumer reviews. Goodman is VERY LOW.

17.5 SEER 3 Ton unit, ComfortBridge Technology, Honeywell 9000 Thermostat (Total Connect Online/Smartphone AC Management), 10 year Extended Labor Warranty through Goodman, 15 feet of ductwork replaced in the attic, all City permits and State tax included. Excellent local company found on the Goodman Website.

First of all, Im not the type to write a review every time I experience something or go on YELP every time I go to a restaurant. Actually this is my first time ever writing a review. But this experience has really gotten under my skin. My Goodman gas furnace went out last Saturday. I am a mechanic by trade and have worked on many RV gas furnaces so of course I checked it out myself. I took the cover off of the unit and figured out in a few minutes that the problem was that the squirrel cage was in a bind. Therefore not able to spin to push hot air through the duct because the cage was laying against the shroud that the motor and cage sits in. And what had caused this was that one of the brackets supporting the motor had broken a weld. Apparently, it had been running this way for a while because the bearings in the motor were shot. So, even if the bracket was rewelded the problem wouldnt be cured because the bearings are shot making the motor shaft tilt which the cage rides on. Therefore the outcome would be the same. So I called Goodman and of course they were closed on weekends. Which is understandable. Monday I called and after getting forwarded to 3 different people I finally reached someone in the warranty department. I gave them the model and serial number and they said that the unit was under warranty because it is only 2 years old. Well, thats good I thought to myself. But, this is the kicker. I explained the problem, which is very simple I thought. But they wouldnt take my word for it. I was told that I had to call a professional that was a Goodman dealer to check it out so they {THE DEALER} could call it in and order the part. So I had to call a heating & air company and pay them a service call and labor just to tell me the same thing that I already knew. That was all done on Monday. Later that day the heating & air company called and told me that the order was placed and ordered. But I would be responsible for the shipping, which I dont agree with. I asked when I should expect the new parts. They said probably Friday. The parts were coming from Texas, which should be a 4 day delivery time, since Im in NC. Meanwhile the temperature is in the 30s cause its January. You would think that they would rush delivery the parts. Its now the following Saturday and still no parts and Im still without heat. I went and bought an electric heater but it only heats one room. Hindsight I would have been better off buying the parts online for less money but Goodman wouldnt give me the part number for the part I need. Now Ive spend $150.00 for the service call and labor and I expect the shipping to be at least $50.00. Not counting the $120.00 electric heater I had to buy. So much for WARRANTY... I am very unsatisfied with the GOODMAN products and even more with the customer service. Needless to say the next house I build will not have anything GOODMAN in it.

Goodman offers a 5 year warranty. Our furnace is less than 2 years old and the igniters on both of my units are failing. The service company here in Colorado Allied - through Richmond Homes stated that Goodman will not cover the replacement of theses components. Nice! The last home I will buy from Richmond and the last Goodman that I will ever own!

So sorry to write this, but want to warn others not to waste their money buying Goodman HVACs. We are a manufacturers dream because we take care of anything we own. Since purchasing our unit in 2017, we have had it maintained by a local HVAC company that took care of a previous unit for 10 years. On June 1, 2019 our AC went out and diagnosis by the HVAC company that does maintenance as having a bad evaporator coil. I looked online and these normally last between 10 to 15 years. Goodman did warranty the part, but the change out and restarting the unit cost more than $2k.

Purchased a Goodman 16 seer a/c unit and air handler. The motor in air handler failed in less than 3 months. Had to pay $200.00 additional labor to have it replaced. Very poor quality control. Now very worried what will go out next. Took a week to get new motor in 90 plus Florida heat. Highly recommend you not buy Goodman product.

I have purchased a Goodman heat pump there 3 years ago and it stopped working. The compressor went and have been trying to get it fixed. Have contacted the company many times and they will not replace the part. I know of someone else who has the same problem as I do. Will never deal with them again. There is a 10-year warranty on it and they will not fix it, its been two years waiting.

We have 2 three-yr-old air conditioning systems. On 8/23, one unit stopped working. We called for service hoping to get the system up & running without paying a lot of money & since the unit is still fairly new, we prayed that parts would still be covered under the manufacture. No such luck. We were told that we had to replace an E-Z trap, $177.00, a Safety T, $199.00. We were charged for a tune up $155.00, a diagnostic fee $99.00, an Indoor Coil (still covered under warranty) but with labor & other charges, it cost $809.00, a Coolant R-410A $69.00. The other system made an extremely loud noise while running so we had them to check that system as well and were told it needed a condenser fan motor, $209.00. We moved into our new home on 4/15/10. I cant image why so many problems would be happening to these systems so soon. When I reached out to Goodman to make them aware of what was going on, of course I was asked if we had an extended warranty (wish we had been told about that early on). Their only suggestion was to have the company making repairs to contact distributor for Goodman so that a field tech specialist can come out with company making repairs and make an assessment to see whats going on with the system. I am very upset that we had to spend so much money on these systems so soon and I hope Goodman will stand behind their reputation.