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Liebherr Appliances
Liebherr Appliances

Liebherr Appliance Repair

Liebherr sees itself as a pioneer. Based on this attitude, the approximately 48,000 employees play a decisive role in shaping technological progress in numerous industries and are already dedicating themselves today to the challenges that customers will face tomorrow. The management of the Liebherr Group is still in the hands of the Liebherr family.


Refrigerator Repair

For the home, kitchen and beyond, Liebherr manufactures appliances that homeowners have come to trust. Even a trustworthy appliance requires occasional maintenance or repair, however. If you’re in need of Liebherr appliance repair from experienced professionals, your local Appliance Helper can help.

Condenser Coils are Dirty 
The condenser coils are usually located under the refrigerator. They dissipate heat as refrigerant passes through them. If the condenser coils are dirty, they won’t dissipate the heat effectively. As debris builds up on the coils, the refrigerator becomes less efficient, causing the refrigerator to work harder to cool down. If the coils are significantly dirty, the refrigerator will not be able to maintain the proper temperature. Check the condenser coils to determine if they are dirty—if the condenser coils are dirty, clean them. 

Condenser Fan Motor 
The condenser fan motor draws air though the condenser coils and over the compressor. If the condenser fan motor is not working properly, the refrigerator won’t cool properly. To determine if the fan motor is defective, first check the fan blade for obstructions. Next, try turning the fan motor blade by hand. If the blade does not spin freely, replace the condenser fan motor. If no obstructions are present and the fan blade spins freely, use a multimeter to test the fan motor for continuity. If the condenser fan motor does not have continuity, replace it. 

Evaporator Fan Motor 
The evaporator fan motor draws air over the evaporator (cooling) coils and circulates it throughout the refrigerator and freezer compartments. Some refrigerators have more than one evaporator fan motor. On refrigerators with only one evaporator, the evaporator is located in the freezer compartment. If the evaporator fan is not working, it will not circulate the cold air to the refrigerator compartment. If this occurs, the freezer may still get cold, while the refrigerator will not get cold. To determine if the evaporator fan motor is defective, try turning the fan blade by hand. If the fan blade does not turn freely, replace the fan motor. Additionally, if the motor is unusually noisy, replace it. Finally, if the motor does not run at all, use a multimeter to test the motor windings for continuity. If the windings do not have continuity, replace the evaporator fan motor. 

Start Relay 
The start relay works in conjunction with the start winding to start the compressor. If the start relay is defective, the compressor may sometimes fail to run or may not run at all. As a result, the refrigerator will not be cold enough. To determine if the start relay is defective, use a multimeter to test it for continuity between the run and start terminal sockets. If the start relay does not have continuity between the run and start terminal sockets, replace it. In addition, if the start relay has a burnt odor, replace it. 

Temperature Control Thermostat 
The temperature control thermostat directs voltage to the compressor, evaporator fan motor, and condenser fan motor (if applicable). If the temperature control thermostat is not working properly, it may prevent the refrigerant system from running. To determine if the thermostat is defective, rotate the thermostat from the lowest setting to the highest setting and listen for a click. If the thermostat clicks, it is not likely defective. If the thermostat does not click, use a multimeter to test the thermostat for continuity. If the temperature control thermostat does not have continuity at any setting, replace it.



Liebherr Appliance Repair

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Liebherr appliance help

Liebherr appliance assistance

Liebherr appliance maintenance


Product Reviews:

You can believe me, 100 percent good product, you can buy this fridge, Lieb
You can believe me, 100 percent good product, you can buy this fridge, Liebherr is a quality product, I have purchased last year, cooling is very good. I am suggesting you to go for it. Value for money.
Published: March 29, 2022
vinomol of Changanassery, Other
Source: consumeraffairs.com

When I went to buy refrigerator in the market, I liked the Liebherr refrige
When I went to buy refrigerator in the market, I liked the Liebherr refrigerator after seeing many brands there. The space for adjusting this refrigerator self is quite good. The vegetable box is also quite large. The toughened glass above the vegetable box is also very useful on which we can place our things. It also has a Spice Box option to contain spices which are not available in other refrigerators. Coolpad is a unique feature that can keep water cool in indoor and outdoor places. The power consumption of the Liebherr refrigerator is lower than other refrigerators. I am completely satisfied by purchasing this refrigerator.
Published: April 20, 2020
Sonu of Delhi, Other
Source: consumeraffairs.com

The 24 cannot keep a steady temp. The back wall of the No Frost freezer is
The 24 cannot keep a steady temp. The back wall of the No Frost freezer is thick with ice and its alarm beeps throughout the night (need to wake every 3 hours) but this is not all. Yesterday as I tried to nudge a recalcitrant freezer drawer in place with a small push, the under separation panel (made in glass!!!) jumped out to hit me and land on the floor to shatter in thousand pieces... A repair man came today and had the nerve to scold me about being too rough with the drawer. Its very sensitive you must be very careful!!! (I am in Spain where I guess they dont know about quality fridges.) Oh ya, a real beauty!
Published: August 21, 2017
Valerie of Alexandria, VA
Source: consumeraffairs.com

IKB 3650 - I see Ive joined the Liebherr fan club. Ive also thought that bu
IKB 3650 - I see Ive joined the Liebherr fan club. Ive also thought that buying a state of the art fridge is the technical and financial solution for many years. It became a technical and financial challenge for many years now. It also began shortly after warranty expiry date. It started to build up ice on the back plate and in the Biofresh zone. The temperature lowered to minimum (4 deg. C). No matter what I did it fell to minimum. The service team changed the NTC-sensor, charged 40 and good luck. In three years this happened four times. Also the door hinge damper loosened and doesnt do its job anymore. My SWMBO found out a trick. If the fridge is off for a couple of hours, then after she switches it on, it worked maybe for a week or so. But its an old trick and like all old tricks, its also not working anymore. Im guilty for buying the expensive piece of kitchen appliance, I hear every day. So all good men. Eliminate at least one reason for anger and dont buy the fancy Liebherr.
Published: October 22, 2014
Marko of Maribor, Other
Source: consumeraffairs.com

This was a very expensive unit that is designed to be integrated with your
This was a very expensive unit that is designed to be integrated with your kitchen cabinets by placing panels on the doors and freezer compartments. The left door doesnt close properly and you must open both doors in order to close them together otherwise you cant close the left door. They refuse to help me out with the problem and they say I must contact the cabinet installer, when I know and they know that is not the problem. A terrible company to deal with. The amount paid for this refrigerator is more than 3 times what a normal refrigerator does where the doors close properly. I read that many people have the same issue and it is a recurring one, but the company refuses to address the problem. Would not recommend it to anyone. A big disappointment and frustration. Choose another brand if you want to avoid a big headache.
Published: November 29, 2016
Julio of Miami, FL
Source: consumeraffairs.com

I had already heard about the brand Liebherr as my brother is working at Ge
I had already heard about the brand Liebherr as my brother is working at Germany. When we wanted a refrigerator to our house, my brother strongly suggest me to get a liebherr refrigerator. So went in search for it and got one. Superb product, looks premium.
Published: March 30, 2022
Ajith of Ernakulam, Other
Source: consumeraffairs.com

Excellent Guidance from selection of model to installation. On time deliver
Excellent Guidance from selection of model to installation. On time delivery with minimum followup. Very friendly executives. Product Interior quality very high compared to other refrigerators. Very much happy to choose the right quality product.
Published: March 24, 2022
Jai of Chennai, Other
Source: consumeraffairs.com

Absurdly constructed product that has no customer service backing, arrogant
Absurdly constructed product that has no customer service backing, arrogant customer service full of lies about the quality of the product. A total waste of money full of headache. Ive never experienced any product so cruelly deceptive backed by con men and women who represent this companys customer service. Horrible workmanship, design, and engineering. The worst ever. Stay far away from this mess.Im the unlucky guy who was sold a bag of goods from kitchen designer regarding the Liebherr C-1650 refrigerator, freezer with ice maker. I bought eight of them in 2009 and I could have bought two very nice new cars at that time for the same price. They are EXTREMELY expensive, horribly constructed appliances. Its beyond belief how horrible they are. My maintenance man recently said, a person could live off what you spend on repairs for those refrigerators. In nine years each ice maker has been replaced at least three times! There are constantly issues. Theres one now that has a brand new ice maker in it that we cant get to produce ice for six months now.
Published: December 22, 2017
Christopher of Winter Park, FL
Source: consumeraffairs.com

We are a couple of seniors and easy on our appliances. We paid a lot of mon
We are a couple of seniors and easy on our appliances. We paid a lot of money ($4,706.31) in 2009 for French doors, 2 freezer drawer model Liebherr refrigerator. We loved the look and features showing in and out. Within a few short months, the insides’ starting falling apart. The drawer tracks kept falling off and the milk shelf restraints broke loose. Just five years later, just after the warranty was done, the inside of the refrigerator part started freezing up and frost formed all over the back wall. We hassled back and forth with Customer Service and they finally agreed to send us a part (Evap Motor). We had to pay to have it installed. Now we have it set at 40 degrees, and it still freezes some foods. I am so unhappy with this product and would not recommend it to anyone.
Published: December 15, 2014
Sandra of Redmond, WA
Source: consumeraffairs.com

Liebherr refrigerator is so good. The door thickness and is cooling inside
Liebherr refrigerator is so good. The door thickness and is cooling inside internal space boxes so amazing. Guys my suggestion is please you also try Liebherr refrigerator and Im sure after sales and service also better than others brand....
Published: March 15, 2022
Shaik of Hyderabad, Other
Source: consumeraffairs.com

We paid over 1200 for the stainless steel Liebherr Fridge Freezer. What a B
We paid over 1200 for the stainless steel Liebherr Fridge Freezer. What a BIG MISTAKE! We have had problems from the very start. The lights did not work then the door would not shut properly. A year after purchase the ice kept collecting and the fan made a horrendous grating sound. We have had the engineer over at least 5 to 6 times since we bought the beast! And at what a cost. It is outside the guarantee and warranty period and now constantly the Alarm keeps going off in the Ice compartment. I have to try and press the fast freeze or the Alarm buttons constantly to stop the horrible sound! Interrupted sleep every night! NEVER EVER WILL WE RECOMMEND OR BUY LIEBHERR! A WASTE OF MONEY AND UTTERLY USELESS! We had a Westinghouse before that for many many years...The only trouble we had was the light bulb change once! Eventually got tired with it and changed to Liebherr! WHAT AN EXPENSIVE ERROR! Please dont ever make the mistake that we have. The constant call outs have cost an arm and a leg! AND Liebherr....Customer service!! not sure why they call it that ....WHAT SERVICE #? They dont give a damn. Only want to make money by sending out expensive engineers who will rip you off and the problem reoccurs after a while.
Published: September 17, 2014
HECTOR of London, Other
Source: consumeraffairs.com

I purchased a brand new 2022 Liebherr double door refrigerator in 265 lits
I purchased a brand new 2022 Liebherr double door refrigerator in 265 lits 3star model. Quality money for the money and good service provided, l like spices boxes and cool pack and vegetable sorting system.
Published: March 23, 2022
Kirubavathi of Chennai, Other
Source: consumeraffairs.com

My experiences with Liebherr are terrible. Unable to get a service person t
My experiences with Liebherr are terrible. Unable to get a service person to repair refrigerator. Refrigerator was 6,500.00 and have constant problems. Freezer is full of ice. Cannot adjust the temperature in the freezer. No help with any problems and no service available. Gerhards Store where we purchased this is no better.
Published: January 2, 2017
Laya of Narberth, PA
Source: consumeraffairs.com

Starts from High quality with good looks. Using LIEBHERR refrigerator for l
Starts from High quality with good looks. Using LIEBHERR refrigerator for last 1 year and found myself completely satisfied with the product. If anyone looking for value of money in fridge segment should go undoubtedly with LIEBHERR. Only brand using 8 speed inverter compressor in this segment. Large vegetable box & sorting system makes it more convenient to put veggies and fruits separately in same basket. Elegant hard line door handle, Door alarm, moon cut toughened shelves are some of things which makes it more premium. Personally I recommend LIEBHERR refrigerator.
Published: April 18, 2020
Tarun of Karnal, Other
Source: consumeraffairs.com

I purchased a Liebherr refrigerator from Abt in the Chicagoland area. The s
I purchased a Liebherr refrigerator from Abt in the Chicagoland area. The salesperson promoted it as a high-quality appliance, and it was costly. Yet it has been a source of aggravation and expense since the purchase; the temperature panel and door hinge (all plastic parts) break every two years. I am now waiting for the 3rd repair of these parts and hoping my food doesnt spoil, because the door now pops open at random times. On top of this several of the units drawers and shelf tops are also broken; they dont latch in place and often fall off/out. Because they are also made of thin plastic they easily crack. I would nor recommend this product.
Published: January 4, 2021
Therese of Chicago, IL
Source: consumeraffairs.com

Ice accumulating at bottom of 7353 freezer unit. Electra the local distribu
Ice accumulating at bottom of 7353 freezer unit. Electra the local distributor refuses to assist and/or provide advice what to do before calling a technician which costs around 65$ before parts. The rep says: We do not provide any support on the phone. If you have a question you must schedule a technician and pay for it. Terrible attitude and support. Plastic drawers easily fall out and break and plastic handle parts that break. Will never buy one again.
Published: April 13, 2015
Y of Telaviv, Other
Source: consumeraffairs.com

I have purchased TCSS 3540 product from Electronic Store in January. I am q
I have purchased TCSS 3540 product from Electronic Store in January. I am quite excited to share my positive experience with brand. Liebherr as a brand has a good reputation and it is actually specialist in Refrigerator product. Some special things which I wants to highlights:-# Door foam thickness is very heavy in comparison with competitive brand products which I find out help in maintaining cooling retention in whole fridge.# Moon Cut Toughened Glass Shelves which very easily without giving strain to your back help in adjust shelves at different heights without removing & re insert, this feature especially adore by my mother and per inch adjustment options is also excellent & life saver.# Vegetable Sorting System in vegetable box is unique & it helps to store fruits, vegetables in systematic manner which prevent Odour mixing & things are easily to search also.# Unique drawer for keeping small items like my sons birthday celebration. I have keep leftover cake in same which actually save space & this box is also adjustable which is superb actually.# Cool pack is actually very useful like I use same in my terrace party I keep beer, cold drinks on it for maintaining chillness for longer.# Special boxes for spices my wife gives 5 star as I belong to typical north Indian family so keeping spices in these boxes increase their aroma freshness & prevent Odour mix up in other things as well.# Shelves quality is very fabulous. I was quite stunned to find their flexible storage options.# One more thing which I like the most is their cooling part, freshness of product which kept in same is very excellent. I definitely give full credit to their Compressor which they call Next Gen.In nut shell being a German brand product quality, design, innovation plays important role & moreover they work on 100% space utilisation, all utility features & superb energy efficiency like just a 221 units per year energy consumption is quite fabulous I found, I believe 5 Star Ratings to performance.
Published: April 20, 2020
Dhanwant of Delhi, Other
Source: consumeraffairs.com

Hii guys I had purchased a new Liebherr refrigerator from vijay sales, I ha
Hii guys I had purchased a new Liebherr refrigerator from vijay sales, I had suggested by vijay sales employee.. with the explanation I had purchased it after using the refrigerator I had seen a excellent performance by refrigerator, perfect cooling and services is also good and I got lot of space in this and I had spice boxes also. I suggest to buy liebherr refrigerator to my friends & relatives also.... I suggest you also to buy such good product and its worth of cost....
Published: March 15, 2022
Muthyala of Hyderabad, Other
Source: consumeraffairs.com

Brought this brand refrigerator 6 months back and this refrigerator perform
Brought this brand refrigerator 6 months back and this refrigerator performance was excellent and other features like spice box is very much useful to keep spices and storage of milk products separate compartment.
Published: March 22, 2022
Shikhsha of Bangalore, Other
Source: consumeraffairs.com

New ref CS-1200 delivered 6/14, refrigerator stopped working 8/14, service
New ref CS-1200 delivered 6/14, refrigerator stopped working 8/14, service company fixed 2 months later (part was back ordered), broke down again 2 weeks later, took 2 more weeks and still does not work. Customer service at Liebherr is terrible. They screwed up my address which delayed service, their parts always seem to be on back order, they dont follow up. I have been waiting for a supervisor to contact me for a month. Now when I call customer service, they hang up and was told not to call again. Ref is under warranty and has not worked. The servicing company no longer wants to deal with Liebherr because their customer service is so bad. I really liked the ref when I ordered it but since it doesnt work and their customer service is so bad and the servicing company doesnt want to service Liebherr anymore I would think twice before purchasing.
Published: November 26, 2014
Susan of Tampa, FL
Source: consumeraffairs.com

Working very good, worthy money, good product, I am using this refrigerator
Working very good, worthy money, good product, I am using this refrigerator, is very good, very huge inside space, everything is good, I am really satisfied with this refrigerator, everything perfect. Worth money.
Published: March 28, 2022
Danish of Kozhikode, Other
Source: consumeraffairs.com

When I went to buy refrigerator in the market, I liked the Liebherr refrige
When I went to buy refrigerator in the market, I liked the Liebherr refrigerator after seeing many brands there. The space for adjusting this refrigerator self is quite good. The vegetable box is also quite large. The tuffened glass above the vegetable box is also very useful on which we can place our things. It also has a Spice Box option to contain spices which are not available in other refrigerators. Coolpad is a unique feature that can keep water cool in indoor and outdoor places. The power consumption of the Liebherr refrigerator is lower than other refrigerators. I am completely satisfied by purchasing this refrigerator.
Published: April 18, 2020
Sonu of Rohini, Other
Source: consumeraffairs.com

Very expensive refrigerator freezer. Has been nothing but a series of probl
Very expensive refrigerator freezer. Has been nothing but a series of problems forever. Broken drawer. Broken ice maker. Broken handle. Liebherr service is flagrantly rude and unhelpful. Service techs are ignorant about the refrigerator. Liebherr is the worst purchase Ive ever made.
Published: July 1, 2015
tom of Ca, CA
Source: consumeraffairs.com

Hello. I am Vishwa from Calicut. Liebherr Fridge new 260 liters refrigerato
Hello. I am Vishwa from Calicut. Liebherr Fridge new 260 liters refrigerator Steel finish is very good. Purchase it looking at German brand. Good quality. Service response is fast and also available on mobile.
Published: April 26, 2019
Vishwa of Calicut, KY
Source: consumeraffairs.com

Beginning in year 5 our expensive built in Liebherr started to have problem
Beginning in year 5 our expensive built in Liebherr started to have problem after problem. Many of the appliance service companies recommended by Liebherr wouldnt service the fridge, or came out once and refused to come back for the next problem. By phone, Liebherr was not at all helpful. After 6 weeks of frustration I found their FB page and posted my complaints. Their Social media team was very helpful, got a service supervisor to call with a recommendation... An appliance service company that said they didnt service fridges!! However they recommended an individual who did fix things. Go to Social media for help with Liebherr.
Published: May 31, 2017
Marion of Lake Forest, CA
Source: consumeraffairs.com

Within a month of purchase, it started giving cooling issues. The vegetable
Within a month of purchase, it started giving cooling issues. The vegetables are getting soggy. Although its a frost-free fridge, the freezer has ice frost accumulated badly. After complaining several times there is no action. Overall worst product.
Published: July 20, 2019
Kajal of Pune, Other
Source: consumeraffairs.com

We have a brand new fully integrated Liebherr HC2062. It was installed in M
We have a brand new fully integrated Liebherr HC2062. It was installed in May 2012. It has been 3 months and we have only been able to use the freezer for less than 2 weeks. We have had 6 service calls, had leaks, recharged freon, have evaporator replaced, and the freezer is broken again. Do not buy Leibherr!
Published: August 18, 2012
A of Oakland, CA
Source: consumeraffairs.com

Do not buy one of these refrigerators (Liebherr CS1350). My experience has
Do not buy one of these refrigerators (Liebherr CS1350). My experience has been a nightmare. We cannot find anyone to work on these and we have been without our ice maker for 6 months. Sears even came out and said they could not work on this companys equipment. I am talking about Sears, the appliance store of all times. Why have one if you cannot get fixed???
Published: June 3, 2015
Judi of Alpharetta, GA
Source: consumeraffairs.com

@3500 each for a 24 counter depth freezer and ref (HF 861), my client could
@3500 each for a 24 counter depth freezer and ref (HF 861), my client could have gotten a used GE or LG Freezer. The weather stripping is coming off for the second time, Icemaker has never worked. We (after a full replacement) and their customer service line is dreadful, each time I call they want me to try a new troubleshooting step. Liebherr just changed their policy on repairs so no more guarantee on their products. Save yourself time and money and buy literally any other brand.
Published: March 20, 2018
Ronald of Marina Del Rey, CA
Source: consumeraffairs.com

I bought Liebherr fridge in 2018..346l blue colour... Its really cool looki
I bought Liebherr fridge in 2018..346l blue colour... Its really cool looking and good for modular kitchen... I recommend everyone to buy this fridge... But dont worry about reviews.. This is really best product.
Published: April 19, 2020
punith of Bangalore, Other
Source: consumeraffairs.com

I shopped for 2 years to find the perfect fridge for my small kitchen, and
I shopped for 2 years to find the perfect fridge for my small kitchen, and Leibherrs model was the best for many reasons, namely its exceptional 5 year warranty, sleek design and efficiency. Given that I have had 3 major parts replaced within its first year of use (note: I live alone so minimum wear and tear), I am grateful for the warranty. The two different local technical service companies that have repaired it have also been exceptional. My complaint is with Leibherr customer service in Orlando or Miami, FL at 866-543-2437 who I must contact to initiate a service call. Initially, they are responsive and helpful, but on at least two occasions they have sent the wrong parts, even when they have my correct model in writing. When one lives in a hot, humid environment and without a fridge for 2-3 weeks to wait for the needed parts and then wait another 3 days for the techs to schedule a visit, the inconvenience and expense of waiting is very stressful, at best. In addition, the service reps who answer the phone have given me wrong advice of how to mitigate the situation until the techs show up, i.e. not to defrost, not to shut the unit off, etc. When the techs come, they must return later after it defrosts or blow dry my unit before they can even start to repair it. Given my above efforts, I escalated to their management: namely Shauna and Chris. I was always told that they were in meetings and promised that they would return my call, which never happened. Initially, Shauna replied via email and offered to connect me higher management, but she never followed up. The rep who answered the phone refused to give me the last name of Chris, the manager at the site nor him email address. Please note that I have tried repeatedly to express my frustrations directly with them before writing this review. When one spends $3,000.00 USD on a small fridge, wouldnt one expect better customer service from the manufacturer?
Published: November 5, 2019
Tracy of Annapolis, MD
Source: consumeraffairs.com

I purchased this Liebherr 350 litre fridge. Initially there was some proble
I purchased this Liebherr 350 litre fridge. Initially there was some problem but when I complained they changed it for me and since then I have no issues. I had Samsung fridge which was OK but I wanted something very premium and with liebherr I got premium fridge and also some very cool features which are not in any refrigerator.
Published: April 18, 2020
alok of Mumbai, Other
Source: consumeraffairs.com

The reported failures of the Liebherr refrigerators and the poor service by
The reported failures of the Liebherr refrigerators and the poor service by Liebherr to fix the problems makes this look like a call for a lawyer to take on a class action.
Published: September 11, 2014
Rodney of San Rafael, CA
Source: consumeraffairs.com

We wanted to love this fridge and we trusted the fact that it was a German.
We wanted to love this fridge and we trusted the fact that it was a German. We have the 36 French door fridge and it is just an expensive piece of junk. It first broke about a year after purchase. First it was the ice maker, then the freezer stopped working and with time the fridge doors stopped closing properly. Even the rubber band around the door broke and the cables came out. The sensor beeps at random times, even in the middle of the night and we have to turn it off since the doors are actually closed and it is beeping for nothing. I have never seen anything like this! We tried repairing it twice but whatever they repaired broke again. All other appliances purchased around the same time work perfectly well. We have a German friend who purchased one too around the same time as us and he is experiencing the same problems. He is even more disappointed as he grew up thinking his countrys appliances were the best.After reading soo many similar experiences in the web we concluded that this company doesnt care about the quality of their fridges enough to address these problems. They make heavy duty equipment and other things that are not appliances and this could be just a small part of their revenue. Who knows why they are not addressing their customers complaints... What I know is that I have to throw away my fridge and buy a new one (some other brand) since spending more money in repairing is just not worth it.
Published: January 29, 2021
Luisa of Sunnyvale, CA
Source: consumeraffairs.com

I had purchased a Liebherr refrigerator on April 9th and the freezer didnt
I had purchased a Liebherr refrigerator on April 9th and the freezer didnt work from the day 1. I called the customer service; it took them 2 weeks to get the technician in. They had to order the parts and it took them another week and a half. The freezer stopped working in 2 weeks again. I called them; the technician showed up in a week and a half and said the compressor and 2 other parts need to ordered and it was back ordered from Germany. I called the complaint department and they said they will replace the unit. From April 9 (today is June 26th), I have been calling and the replacement company, Alamo, said the unit is back ordered. I called the Liebherr customer service again and they told me to speak to a supervisor at Alamo which I did and he said they got the unit and they will ship it to the servicer. I have a family of 6 and my son has very severe allergy problem and we always stock food for him. Here I am without a refrigerator since April the 9th. It is very frustrating and I would not recommend anyone to go with this brand. Its is wastage of money.
Published: June 26, 2013
Reshma of San Bruno, DE
Source: consumeraffairs.com

My son broke the plastic supports on the door shelf. I am online to see if
My son broke the plastic supports on the door shelf. I am online to see if I can order parts myself. I started reading the reviews. Wow, I had no idea people have so much problems. Mine is eight years old and I love it. Never had a problem. I yearly use a pipe cleaner to clean the drain hole, take off the vent cover, and vacuum the coils. I also have my fridge on a plug surge protector. I do so for all my rentals. I must have bought a gem.
Published: June 29, 2015
Dawn of Cincinnati, OH
Source: consumeraffairs.com

I am the unhappy owner of a Liebherr KGT-4066 refrigerator. I bought the ap
I am the unhappy owner of a Liebherr KGT-4066 refrigerator. I bought the appliance in April of 2000 for 1300 euros thinking that I bought a first rate fridge with two motors that would last for many years. Almost immediately, the problems started. First, it was a minor problem with the thermostat, and I didnt mind so much the money the authorized technician charged me. Alas, it was only the beginning. In the years that followed, many plastic parts of the interior (drawers, baskets, trays) broke and had to be replaced, with considerable cost. Most importantly, the door seal had cracks almost from the second year but when I asked the authorized technician to replace it, he answered that it meant to replace the whole door, which cost 250 Euros! So I never replaced it. To make a long story short, although the motor still works fine, I use shelves from my old fridge and I cannot store a single bottle of water on the door shelves since there is no remaining plastic hook to hang them on. I would never recommend this fridge to anyone. It was an expensive fridge with cheap, defective plastic parts.
Published: May 19, 2013
Evangelia of Athens, OTHER
Source: consumeraffairs.com

The 48 inch unit has a refrigerator, bio fresh and freezer units. It had pr
The 48 inch unit has a refrigerator, bio fresh and freezer units. It had problems within the first 6 months. Ice maker cracked and stopped working; got it replaced twice. The plastic boxes for crisper in the refrigerator, bio fresh and freezer unit are extremely poor quality and cracked sooner or later. Bought replacements multiple times but had problems again. Had other problems and had to replace some sensors. Finally this year the freezer stopped working. The authorized service who charged me $1200 replaced parts but it stopped working within a week. Finally I was told by Liebherr that since the unit is 8 years old all they could offer is a 30% discount on the freezer unit but I will have to pay full price on the others - about $10,000! What a mistake - worst appliance I ever owned!!!
Published: March 28, 2017
Dee of Forest Hills, NY
Source: consumeraffairs.com

Model SBS 7053, freezer + wine compartment just worked 2 years. Apparently
Model SBS 7053, freezer + wine compartment just worked 2 years. Apparently its a bad fabrication, it has a small gas leak somewhere deep in the foam... IRREPARABLE!! Facts: 2 months after warranty time ended the compressor was running 24/24 7/7 with alarm sound and bad cold. Technical service wanted to sell expensive electronic card, but they knew it was not that of course!! I did complain. At the end Liebherr offered me a 35% discount on buying a new side by side!!!!! They dont admit its a hidden defect!! 2 years only!!!! Can you believe that?? I bought it in 2007, 2009 broken... Use refrigerator only since then. 2015 have a gas (R600a) refill with an independent technician, did work again for 24 hours.Advice Liebherrs people???? This is obviously a defective product with hidden defects. You have to give a working product, well made and in accordance with your reputation... As you dont agree to recognise it, I will continuously speak of my bad experience on social media.
Published: June 11, 2015
edward of Barcelona, Other
Source: consumeraffairs.com

Price worth product....happy with the working of the product.. Cooling of t
Price worth product....happy with the working of the product.. Cooling of the refrigerator is also quite good.... Surely I will recommend this product to my friends and family. Really a good product..
Published: March 30, 2022
sreenitha of Kozhikode, Other
Source: consumeraffairs.com

This is the most expensive fridge freezer we have ever purchased and it is
This is the most expensive fridge freezer we have ever purchased and it is rubbish. It doesnt seem to freeze food correctly and if I try to freeze an unfrozen item it can take 2 days to become solid. The warning buzzer is VERY ANNOYING, it is like a race against the clock to put shopping away. I just hate it, I wish I had never seen this make in Currys and stuck with the Whirlpool I had for years and just replaced the broken shelves.
Published: June 9, 2014
karen of Sheffield, Other
Source: consumeraffairs.com

This is my second Liebherr refrigerator after the first one lost all the Fr
This is my second Liebherr refrigerator after the first one lost all the Freon due to the defective lining. They use aluminum linings which are corroded very fast. They replaced it after two years of trouble. The representative of the brand in Greece made a conciliation and they proposed to sell me a new one. I paid an extra amount of 500€ to receive a newer model which was worth around 800€. Within two years the problems begun! Now it runs for an hour it hardly cools and then the motor stops and doesnt kick in again. No more expensive worthless Liebherr refrigerators for me!!!
Published: July 22, 2017
Tim of Marousi, Other
Source: consumeraffairs.com

Hope that my review will prevent someone from making a bad mistake. We boug
Hope that my review will prevent someone from making a bad mistake. We bought our apartment in NYC with the 30 built-in refrigerator/freezer. Nothing but problems from day one. A fortune of money to try and fix broken seals on the doors, faulty compressors, back panel freezing and lack of draining. Customer service is horrendous. They actually told me to take a toothpick and clean out the draining hole every so often, however, it didnt work. The company is completely aware of all the problems with their products and are totally refusing to deal with consumer complaints. These refrigerators are not cheap and I am shocked that they are getting away with it. Someone mentioned a lawsuit, I think would be a good idea.
Published: September 30, 2015
Julia of New York, NY
Source: consumeraffairs.com

I recently bought a cobalt steel refrigerator from Croma store and I love t
I recently bought a cobalt steel refrigerator from Croma store and I love the purchase I’ve made. It’s a brilliant refrigerator and also it is very silent. Stored Products also have a good shelf life. Vegetables stay fresh and also the power consumption is minimal. I am happy with my purchase and will definitely recommend it to others.
Published: February 26, 2021
Yagnesh of Thane, Other
Source: consumeraffairs.com

Hi guys, LIEBHERR Refrigerator is a good brand in our India because its a G
Hi guys, LIEBHERR Refrigerator is a good brand in our India because its a Germany brand and hes cooling and hes service. I used LG and Samsung fridge but not LIEBHERR Refrigerator is best compared to others brand.
Published: March 15, 2022
M krishnama of Hyderabad, Other
Source: consumeraffairs.com

Model HC 2062, purchased in 2012, is a nice size, double doors, 2 freezer d
Model HC 2062, purchased in 2012, is a nice size, double doors, 2 freezer doors below, overall a nice design. We first became annoyed when the ice maker would not keep up with demand. Just after the 2-year warranty expired, the guts of the ice maker fell into the ice tray. $250 for replacement parts & labor (10 minutes). The explanation of what caused the damage is unbelievable. If you happen to open the freezer drawer when the ice reader is engaged, you can pull the guts out, which is exactly what happened. The air filter light has been on for 9 months, but its totally inaccessible unless you are good at lying on the floor and holding a screwdriver with your teeth. High-price fridge for inducing a regular headache.
Published: July 30, 2014
Jim of Portland, OR
Source: consumeraffairs.com

Anyone who has read reviews of Liebherr refrigerators is aware that many ar
Anyone who has read reviews of Liebherr refrigerators is aware that many are highly critical; most have ratings of 1-2 stars. There are also a lot of complaints about service assistance. That being said, our experience is different. We purchased two 28 refrigerator/freezer units when remodeling our kitchen in 2011. One unit has worked well until just recently. The other unit had multiple problems and after a number of attempts to repair it by several repair companies it was replaced, without charge, in January 2016. The second unit was fine until July of 2018 when the refrigerator temperature started to rise overnight, only to recover after the door was opened in the morning. After three service calls on this unit it too was determined to be unrepairable and it has just been replaced, at no cost to us, by Liebherr. Almost all of the interaction with Liebherr about the problems with our units was via email, and the customer service reps could not have been more helpful. As is obvious, we have had a lot of problems with these fridges. But the unit replaced nearly three years ago has been faultless. And the new units clearly show Liebherr’s efforts to make a better fridge. Newer door hinges, that self-close, are a real improvement. The new model has a metal indoor back panel to prevent the frequent complaints about the back icing up when food comes in contact with it. We went with Liebherr because of its clean, uncomplicated look and simple interior, and we continue to appreciate that. So I give 5 stars for customer satisfaction when problems arose. And 2-3 stars for equipment reliability, but hopefully their efforts toward continued product improvement will bring that rating higher. I’ll update after we have had the second unit for a while.
Published: September 16, 2018
Robert of Jamaica Plain, MA
Source: consumeraffairs.com

After three years our Liebherr fridge freezer became unreliable in that the
After three years our Liebherr fridge freezer became unreliable in that the temperature of fridge varied between 8 degrees and ambient temperature. Apparently oil (or water?) had been drawn into the compressor, caused by power cuts (we live in a rural area). Repairs were in the region of 600. Liebherr originally offered to pay 50% of the parts but this only amounted to about 150 and we couldnt afford the rest. We managed to get the insurance to cough up after being without fridge freezer for 3 months, and decided to accept Liebherrs offer to offset future raise in premium. However they took advantage of the fact that we had insurance and declined to pay. DONT BUY THIS IF YOU ARE LIKELY TO SUFFER A POWER CUT! Apparently they are VERY sensitive!
Published: January 16, 2015
Lesley of Montgey, Other
Source: consumeraffairs.com

Why would anyone choose to buy these expensive contraptions? Liebherr websi
Why would anyone choose to buy these expensive contraptions? Liebherr website offers no possibility to register a complaint or ask for help... other than through the service people who in this case are part of the problem. Six weeks without a functioning refrigerator last summer... and no response much less remedial action!!! We naively asked Liebherr via service-appliances.us@liebherr.com (repeatedly) and via team.online team.online@liebherr.com or any suggestions on how to avoid these problems... or at least have them fixed much faster and reasonably. The house we bought a year ago in Washington DC came with a three-piece Liehberr appliance: refrigerator, freezer and wine cooler. So far the only one that has worked well is the least useful one the wine cooler. Please escalate this because it must not be a normal situation... otherwise why would anyone would buy a Liebherr refrigerator? If our problems are not fixed definitively I will certainly be speaking loudly and negatively about Liehberr. Soon after we moved in the refrigerator (a large premium unit serial number 40168030909984 and service ref. **) became a freezer -- resulting a wastage of food and the separate freezer stopped producing ice. A repairman from M&M came promptly diagnosed a sensor problem for the refrigerator -- ordered the part (which took weeks to arrive) and then returned to fix the problem (two service calls and parts charged, of course).The same problem occurred nine months later. The refrigerator froze our food, the repairman came, charged to diagnose a sensor problem, ordered the part and we have had two missed appointments to install it (once they came within the agreed time window but without the promised 30 minute warning and missed us; the second time -- a week later -- they called within the agreed window... just to say that there was an emergency and they would not be able to come for another week!). So the refrigerator is prone to problems and the maintenance system seems to boil down to just one person who handles Liebherr and a company that never has any parts in stock. As for the freezer the solution seemed quite involved and expensive and we decided not to bother (...again, what does this say about Liebherr products and service?)
Published: January 19, 2015
Enrique of Washington, DC
Source: consumeraffairs.com

This is the product that could be great if only the parent company would al
This is the product that could be great if only the parent company would allow it to be great. Some of the problems weve encountered have been solved (for our needs, anyway). The major problem has not. Some of this will help you, I think. Some of it will annoy you more. Icing on the back of the fridge. There will always be frost and, especially in humid climates, some ice on the back of the fridge. This is a compromise for the depth of the fridge. We put meats and other items like pickles, etc, at the very back of the fridge to keep them as cold as possible. Theres a risk of it freezing if you rest it against the back. We live in an apartment and are used to these compromises. If you live in a house, get a bigger fridge that cools itself more traditionally.Icing and drain plug clogging. These are related issues in our experience. For whatever reason, the fridge circulation fan is defaulted to the off position. With this off you will get a lot more icing on the back of the fridge. This will then clog your drain plug with ice. Turn the fan on and occasionally check to see if it is still on - a power outage will turn it off again. Weve had it running for about a year and no more ice issues.What to do if the drain plugs up. You will need to defrost the fridge completely and have it turned off - leave the doors open. Wait until the ice melts. If there are sheets of ice, wait until they sort of melt, then pull them out - otherwise, expect large puddles. We poured some hot water from the tap (not boiled water) into the drain to help it along, but that took forever. Nows a good time to clean the back wall of the fridge. Not too bad, all things considered.FINALLY: THE ICE MAKER -- this is the worst part about the fridge. If the parts were cheaper, it would be an Ok compromise. It is a small unit and will provide enough ice in the Summer for a couple people who drink ice water all the time. Family amount of ice? No. Problems: the ice tray itself. Our first one lasted about 2 years. Consecutive trays, much less. It has broken in a couple ways: First, the thermistor attachment assembly breaks off the ice tray. Ice stops working. Second, the plastic tray (because it is torqued to remove the ice) gets cracks in it. You then get water and some ice cubes. The water then freezes the ice cubes that do make it out and it freezes into one solid mass on the bottom of the ice tray. Fun.REPLACEMENT COST. Can you buy just the plastic ice tray? No, you have to buy one ice tray, one thermistor assembly, and two plastic parts that never break. Ever. Cost - $150+ shipping. So the only part that ever breaks is the plastic ice tray and the plastic retainer of the thermistor. So, every 9-15 months the ice cube tray gets cracks or the plastic part that keeps the thermistor in place breaks. If it was $20 we would be Ok with it - again, were used to these kinds of annoyances and compromises living in an apartment. Its also pretty easy to replace. But $150? Please.Finally, Liebherr. Its clear they just dont care or they think that if they did sell just the ice tray + thermistor part that this would be admitting something wrong? Considering what theyre involved in besides fridges it would seem that worrying about these products is the last thing on their minds. If people keep buying them they will keep making them, *even if the products are not reasonably serviceable*. That, or because of their price point they think wealthier people will just have them maintained and not worry about the cost?Who knows. Either way, if you buy one of these dont expect the greatest service, nor any help from Liebherr itself. I would expect that the service companies just dont sell enough of them to be experts and their access to inexpensive parts is the same, although I really wonder what wholesale prices are. In case Liebherr ever reads this: I would never buy your products again, but for now were stuck with it.
Published: February 7, 2016
Anon of New York, NY
Source: consumeraffairs.com

Hello members, I have taken fridge 290. lts nice product and good service i
Hello members, I have taken fridge 290. lts nice product and good service in this product and I like good cooling in this product with good quality and service. I have will get some more products in this brand, I hope vl receive soon. Thank you Liebherr
Published: March 19, 2022
Podishetty of Hyderabad, Other
Source: consumeraffairs.com

I bought Liebherr refrigerator 2 years back and now every part of it ask ma
I bought Liebherr refrigerator 2 years back and now every part of it ask maintenance every after 2-3 month. For me its waste of money because if I could bought any Local Indian brand it would be more convenient for me and long lasting. Never go for Liebherr.
Published: January 9, 2022
Ashwini of Mumbai, Other
Source: consumeraffairs.com

The quantities can be stored and preserved from being rotten. It is spaciou
The quantities can be stored and preserved from being rotten. It is spacious to store things. It contains a very good freezer in it and it is maintained at stable temperature. I love this refrigerator. It remains new even after years of buying it.
Published: March 17, 2022
Ranganathan of Coimbatore, Other
Source: consumeraffairs.com

You dont happen to buy a refrigerator everyday. So I happen to visit the Vi
You dont happen to buy a refrigerator everyday. So I happen to visit the Vijay sales outlet with my wife for searching a new one and happen to see this new name Liebherr. The sales guy convinced me that the CNPef 4516 is the latest entrant in the market, however after some research and history it so happens that they have only been manufacturing refrigerators. So we decided to get it home. Its certainly unlike your regular refrigerator where its premium reflects on it being installed. A quick billing and a easy installation is all it took to bestow its presence in my kitchen, the cooling has been magnificent since day 1 and in a city like Pune where the heat can get extreme this refrigerator doesnt let you down. The easy to store vegetable bins and the cooling are the very fact that it does its job well. The freezer is different than others and can go up to -32 with the super frost is amazing.
Published: August 20, 2019
Dev of Pune, Other
Source: consumeraffairs.com

LIEBHERR 265 new brand fridge purchased in July month 2019 which has proble
LIEBHERR 265 new brand fridge purchased in July month 2019 which has problem. Within a week lot of water coming out from fridge and complain made to customer care for fixing. Now again issue repeated and freeze is not working at all. No cooling happening & complete shutdown condition of fridge. Issue again reported to customer executive on high priority but no one visited or communicated yet. I request people to be careful while buying freeze based on advertisement. I am already suffering with buying this product.
Published: April 15, 2019
Ravindra of Thane, Other
Source: consumeraffairs.com

I have purchased the Liebherr 346 ltr double door fridge from Croma Mumbai
I have purchased the Liebherr 346 ltr double door fridge from Croma Mumbai (based on their recommendation) on 2.8.19. As I have full respect of German Engineering, I purchased it. The fridge was working fine but since mid Dec 2019 (ie. after only 3.5 months) the trouble started. I have not changed any control yet the freezer started forming frost (in a frost free refrigerator). Above all the bottom chamber stopped cooling (for which I had to throw away lots of expensive food items).Technician came and said that due to ice formation the fan on the bottom food section stopped and hence it was not cooling. He used a blower to melt the ice blocking the fan (perhaps) and adjusted temperature and fridge started working, but the food section was not cooling that well it used to. Today I have raised yet another complaint as the bottom food section stopped cooling again and upper freezer section is forming frost and ice as usual. I dont know when I will come out of this ordeal.... What an excellent German Technology I got!!! Not. I am waiting for the technician to visit me, till then I go for another round of expensive food waste.... Cheers!
Published: January 7, 2020
Amlanabha of Mumbai, Other
Source: consumeraffairs.com

Our experience with Liebherr Refrigerator has been appalling to say the lea
Our experience with Liebherr Refrigerator has been appalling to say the least. We moved into our new house in 2004 and I would think on average the fridge has broken down every three years. The temperature dial for the fridge keeps going haywire. And of course it is always just out of warranty when this happens. Its cost us a small fortune getting it repaired and not to mention the really stressful situations this causes when it happens again and again. I find the suppliers/service people here in Ireland totally inadequate in their response. I dont think once I got an apology from them for all the stress their product has caused. I would not touch any Liebherr product ever again and would advise anybody to run a million miles from them also.
Published: June 14, 2016
p. of Dublin, Other
Source: consumeraffairs.com

We are using the above product from last 5 years.. It has good storage capa
We are using the above product from last 5 years.. It has good storage capacity. Not a single complaint till now. Suitable for humid environment also. It has good temperature control. I will highly recommend this product.
Published: April 21, 2020
Sowmya of Mangalore, Other
Source: consumeraffairs.com

Had purchased the fridge in July 2019. Worked for a year and in August 2020
Had purchased the fridge in July 2019. Worked for a year and in August 2020 the cooling issue started. After demonstrating a complaint on 2nd Sept 2020 even after continuous follow up till date the service engineer has not dropped to attend the breakdown. Would not give even a single star for the product. They are not worth for that too.
Published: September 15, 2020
Nagesh of Other, Other
Source: consumeraffairs.com

Product quality is best. Moon cut shelves and spice boxes are very useful a
Product quality is best. Moon cut shelves and spice boxes are very useful and unique, no other brand have features like this. Nothing is bad but out of metro cities there is no any awareness of this brand.
Published: April 18, 2020
Abhishek of New Delhi, Other
Source: consumeraffairs.com

Worst company ever! Sells bad units and doesnt care about their customers a
Worst company ever! Sells bad units and doesnt care about their customers at all! Zero customer service and take no responsibility for their products. They dont stand behind what they sell. I paid $2800 for a 24 refrigerator and was told theyre comparable to Thermador. What a JOKE. Im stuck with a crap unit which hasnt worked for a single day and they wanna try to REPAIR IT!!! Terrible company. I should be receiving a replacement.
Published: February 14, 2022
Gunika of Woodbury, NY
Source: consumeraffairs.com

I have purchased Liebherr refrigerator in month of August 2021 and from 23r
I have purchased Liebherr refrigerator in month of August 2021 and from 23rd October 2021. Fridge is not giving cooling.. And we have launched a complaint on 23rd October 2021 as it was Saturday so we were not able to contact so we again called on Monday (I.E 25/10/2021) for complaint customer care people. They accept our complaint and told that they will resolve our complaint within 48 hrs. But still on 29/10/2021 they havent resolved our complaint nor technician has contacted us... After so many call and reminder to customer care everyday their answer is that they keep call on hold and talk with their fake service team and they pass on message that our technician will come in 1st half. This answer I am receiving from last 4 days and we take again followup that your technician has not yet came so the answer is that he is in your area only he will come but from last 4 days he is in our area but cant come.... And today answer after follow up is same that they will come in 1st half and plus they are not providing technician number also.... Worst worst worst service at all...
Published: October 29, 2021
neha of 400069, Other
Source: consumeraffairs.com

I bought this fridge in November last year for my Parents who are living in
I bought this fridge in November last year for my Parents who are living in India and it broke down in 7 months. It took ages to get someone to look at it and so it took another few weeks to get the part ordered. Now company won’t have people who can come and fix the part and every time we call they are giving us different dates but no one is showing up on any dates given so far.When other family member called and ask if we can order a new fridge and when can we get delivered the response was straight away, We can deliver you next working day. So company have people to deliver the New fridge but not to attend the service for broken fridge. When we ask why is it like that the company spoke person don’t have answer for it. My parents are senior citizens And living by themselves and now have to struggle with this situation on daily basis and don’t have any fridge to store food from last few weeks have to buy daily essentials everyday especially in Covid pandemic when they shouldn’t be going out much. There is lack of customer care and no one is being helpful even though fridge comes with 10 years warranty. I highly recommend not to purchase this product as you will have lot of trouble to get it fixed if anything goes wrong.
Published: July 9, 2020
Shekhar of London, Other
Source: consumeraffairs.com

I inherited a brand new Liebherr Fridge (RB1400) and Freezer/Wine Fridge co
I inherited a brand new Liebherr Fridge (RB1400) and Freezer/Wine Fridge combo (WF1051) with the purchase of our home in 2013. Six months after moving in was the start to the line of issues weve had with the Liebherr units: September 2013: The freezer compressor was replaced. June 2014: The freezer compressor was replaced again along with several other system components as the technician was unsure why the compressor kept going out. December 2014: the freezer ice tray cracked and broke leading to no ice. A new ice-tray kit was installed.May 2016: the door shelving unit to the refrigerator cracked and broke. After living with no door shelf for eight months, we replaced it in December 2016. January 2017: the freezer again began to show signs that it is once again going out (i.e. the wine fridge is not keeping its temperature and the temperature alarm system goes off same signs that we experienced in Sept 2013 and June 2014). The Liebherr authorized repairman many suggested that we replace the sensor. We place the order for the sensor and waited a month for the install. When installing, the repairman realized there was a leak in the evaporator which is non-repairable because it is encased in foam.After speaking with Liebherr customer service about all of my prior issues and this, there is nothing theyll do for me except give me an approximately 30% discount for a replacement. HOWEVER, Ill have to replace BOTH the refrigerator and the freezer/wine fridge combo because the new freezer/wine fridge combos are utilize a different bracket and thus are not compatible with my older (but working) model refrigerator. There is no way Im replacing both sides with a Liebherr product after all the insane issues Ive experienced. Please DO NOT purchase a Liebherr appliance unless you are willing to spend thousands of additional money and time to deal with the issues you are bound to have.
Published: March 1, 2017
Mary of Chicago, IL
Source: consumeraffairs.com

In 16/09/2010 - 4 years ago I purchased SBSes 7353 Premium BioFresh NoFrost
In 16/09/2010 - 4 years ago I purchased SBSes 7353 Premium BioFresh NoFrost Liebherr Refrigerator. I knew (I thought) that it is very high quality and user friendly. And despite the high price relative to other brands I bought it. But week ago the BioFresh began to lose temperature. I called to local service and technician comes to check it. As he says there is a gas leak in the pipe located in the refrigerator body. And there is no way to fix it. The only option is exchange whole side (BioFresh and Freezer). And I need to buy it, which is half of whole refrigerator price that is only $1400! Another words after 4 years of use I need to buy new refrigerator!!! After that no response from customer service. No response for mails.
Published: March 29, 2015
Dmitry of Alfei Menashe, Other
Source: consumeraffairs.com

I dont know where to begin! 7 weeks ago, after one year of no problems, the
I dont know where to begin! 7 weeks ago, after one year of no problems, the ice maker quit working. I noticed frost on the back interior wall of the refrigerator from day one. Also, the left fridge door quit closing by itself. Called & got a guy named ** who sounded stupid and evasive, but apparently could diagnose it from South Carolina, because after making me fax a copy of the receipt to prove we bought it (what!!!???) and I called back to check on fax & service, the female I spoke with told me hed ordered a part and it was being sent to our service person here. I assumed it must be a regular problem for him to be able to diagnose. It was a new ice tray. Service guy came up and installed it and told us ** said it had a crack. Nope. I could have told him that. Also ** was rude. He told me that my Machine didnt have doors that closed. The next person said door needed a new hinge cartridge. Yet another person said my ice problem was a little 1/2 inch magnet on the drawer. LOL! Service guy was not issued a work order to diagnose the freezer or fridge. So he didnt because his experience was he would not get paid by this company. In fact a LOT of phone calls only to be met with complete resistance. A tech person who had to flip through a repair pamphlet to tell us what buttons to push. HE kept telling me my ice maker was leaking. NO it wasnt!!! Can you see Hawaii from South Carolina?? Awful service people and I think they are paid to make the customer wait it out as long as possible, diagnosing tiny little problems and sending useless parts to placate us. Still no service person - no ice, no resolving the issue. Seven weeks and counting. I think if the hinge cartridge ever arrives, the service person here (who is excellent) will be allowed to diagnose it at that point, but no coming out to do just one thing. So now my food in fridge is starting to freeze and Im just counting the days until someone comes up here. I will NEVER buy a Liebherr product again and I urge anyone researching one to read all of the reviews. They are all the same lesson!
Published: March 27, 2015
Laurian of Kapaa, HI
Source: consumeraffairs.com

Well, in the beginning I hesitated to buy the product, whereas Liebherr rep
Well, in the beginning I hesitated to buy the product, whereas Liebherr representative have educated me and gave comparison about other refrigerators which Im impressed and the efficiency is still awesome.. I can refer to those who want to go for new luxury refrigerator..
Published: March 21, 2022
malik of Coimbatore, Other
Source: consumeraffairs.com

Oh what a new looking fridge freezer but I am afraid within a few months of
Oh what a new looking fridge freezer but I am afraid within a few months of purchasing this nice shiny appliance all our problems started. First the icemaker gave us too much ice only for a few weeks. Later it stopped dispensing ice all together. After a few more weeks all back to normal only for the problem to occur again and again and trying to get an engineer out to fix the ** thing. Well better chance of me finding and capturing the yeti after countless emails and we refusing to let the previous three different contractors out to look at our fridge again. Did Liebherr send out a different one? Www.agsrefrigeration.co.uk they came out and after inspecting the back off the fridge section found that there was a fault with insulation of the cabinet letting cold air and freezing up the tubing to the icemaker. In the end they submitted a report to the manufacturer who finally relented and gave us a new replacement. We are holding our breath and hoping we have no further problems with this one. However dont think I would go through all the expense of buying one of these fridge freezers again.
Published: January 30, 2015
Nat of Jersey, Other
Source: consumeraffairs.com

Experience intelligent ✓ and individual solutions ✓ for cooling and fre
Experience intelligent ✓ and individual solutions ✓ for cooling and freezing. Gain more time for important things. More information at Liebherr. good service, experience mote, excellent service, well customer service
Published: March 30, 2022
ABIJITH of Eranakulam, Other
Source: consumeraffairs.com

Excellent Refrigerator. Nicely and durability.. Electric consumption is als
Excellent Refrigerator. Nicely and durability.. Electric consumption is also good. Overall nice refrigerator. Thank you for Liebherr… Nicely it will and thank for Mr ** who suggested me to buy this product with complete explanation.
Published: March 21, 2022
SUNIL of Mysore, Other
Source: consumeraffairs.com

Model cs-1301 single door refrigerator. A year or so after buying it new th
Model cs-1301 single door refrigerator. A year or so after buying it new the freezer became erratic. It would defrost then freeze, alternately. The least expensive tech we could find was $750 to come and look at it then return with parts and install them. He said a new Liebherr would be less. Then plastic parts started failing... the vegetable drawer split open, the plastic clips holding the shelves broke so that now after 5 years 6 out of 8 will not hold the metal bars to keep items from falling out. So we set small items like mustard jars in there. I just ordered replacements from Liebherr for $40.00.
Published: June 9, 2015
robert of Leesburg, VA
Source: consumeraffairs.com

Im using Liebherr refrigerator. Im very happy with performance....like Qual
Im using Liebherr refrigerator. Im very happy with performance....like Quality excellent, energy efficiency specially spice box, Vario safe, Vegetable sorting, cool pack, even no noice from compressor ....
Published: April 19, 2020
Lathika of Bangalore, Other
Source: consumeraffairs.com

Ive had my Liebherr refrigerator for a several years now. It looks good, bu
Ive had my Liebherr refrigerator for a several years now. It looks good, but so many things have gone wrong with it from the beginning. The inside sweats, a lot. It has sweat so much that water pools in the bottom, under the crisper drawer, if I dont constantly wipe it out. In the freezer, the ice maker stopped working. The ice tray cracked and the mother board failed. It was a mess because water flowed into the ice drawer and froze. Since this is considered a high-end appliance, the repairs and replacement parts were not cheap either. My complaint is that it is a piece of junk with a high price tag, plus huge repair and replacement expenses. Never buying Liebherr again.
Published: May 31, 2017
Paige of Chicago, IL
Source: consumeraffairs.com

Very good experience and very good product. I love this product and amazing
Very good experience and very good product. I love this product and amazing product. The size of the refrigerator is big. Very comfortable use. This refrigerator have large freezer. Building quality is satisfying
Published: March 30, 2022
ANOOP of Malapppuram, Other
Source: consumeraffairs.com

The ice maker on my Liebherr fridge stopped working a few weeks ago. The te
The ice maker on my Liebherr fridge stopped working a few weeks ago. The technician from Electra the agent for Liebherr in Israel diagnosed the problem and told me that for the parts and labor it would cost NIS2000 ($600) to do the repair work. I wrote an email to Liebherr Germany to tell them that I had sourced the same parts from their distributor in Holland at 50% of the price quoted in Israel. Germany sent a mail to Electra the Israel distributor and a few days later Electra called me to say that they would reduce the price of the parts to NIS1470 ($400). I subsequently brought the parts from Holland and had my own fridge mechanic do the repairs. He found that only 1 small part which costs NIS150 ($40) needed replacing as all the other parts which the Electra technician had said needed replacing were all in perfect working order.
Published: September 21, 2014
Larry of Raanana, Other
Source: consumeraffairs.com

We bought a Liebherr refrigerator for a house we were building in Nicaragua
We bought a Liebherr refrigerator for a house we were building in Nicaragua. With our 20 ceilings I loved the height. The thin plastic drawers broke immediately. Then the rest started failing. The cover of the manual had one warranty period. In small print inside they had a much shorter period. I waited to repair it as I thought I had years. Wrong. We just replaced the 3 years old refrigerator with one that cost less than the last three years of repairs. Of course we will have to spend some on cabinetry because the new refrigerator is shorter. In the 20 years of our SubZero we spent less than 2 years of the Liebherr. We waited so long for repairs that we bought a second refrigerator to substitute. The Liebherr was purchased in Nicaragua, at a top kitchen dealer.
Published: November 20, 2015
Kay of Newport Beach, CA
Source: consumeraffairs.com

Bought the Liebherr Refrigerator past week and pretty much happy with the a
Bought the Liebherr Refrigerator past week and pretty much happy with the amount of space it provides to contain all our necessities. Also, vegetables kept in stays fresh even after few days of its storage. All in all the fridge is value for money spent. The refrigerator generates adequate amount of cooling and helps keep all food items fresh and edible at all times. I am very happy with my choice of refrigerator and that makes me feel its the best.
Published: August 28, 2019
Christina of Thane, Other
Source: consumeraffairs.com

We have had our Liebherr refrigerator repeated every other month. Specifica
We have had our Liebherr refrigerator repeated every other month. Specifically, the ice machine. We could have purchased a brand new refrigerator for the same amount we have spent repairing it at this point. Bottom line..This product sucks! Buyer beware!!
Published: November 4, 2015
Richard of New York, NY
Source: consumeraffairs.com

I had friends and relatives who spoke quite highly of Liebherr. And because
I had friends and relatives who spoke quite highly of Liebherr. And because I trust their judgment, I decided to heed their recommendation. And Im so very glad that I did, because my experience with Liebherr has been nothing short of wonderful so far. Spacious freezer, output design, compact, portable and ease of use is off the charts. Indeed, most of the features are satisfactory. Theres VarioSafe room to store all of the cheeses, cold cuts, milk packs etc. That we consume as a family. Thats obviously a very convenience. One more feature, Spice boxes system is very useful for my masala storage. First time I got, Vegetable sorting system, this is very good helpful for my Vegetable storage.
Published: April 18, 2020
SUDHA of Hyderabad, Other
Source: consumeraffairs.com

Compare to other product Liebherr is good and super cooling and its keep ve
Compare to other product Liebherr is good and super cooling and its keep vegetable and fruits fresh even a week. As a housewife I am really happy to use this fridge and keep give best products to your customers.
Published: March 18, 2022
z.zameer of Chennai, Other
Source: consumeraffairs.com

Liebherr refrigerator is good refrigerator brand using this refrigerator an
Liebherr refrigerator is good refrigerator brand using this refrigerator and one of my friend refer to buy this brand. Nice color and got more space to keep vegetables and fruits. Less power consumption.
Published: March 23, 2022
Sangeetha of Bangalore, Other
Source: consumeraffairs.com

Just bought a freezer with a height of 1,75 cm and there’s no matching re
Just bought a freezer with a height of 1,75 cm and there’s no matching refrigerator??? They only sell refrigerators in 10 longer or smaller and besides that also different model design etc. This is my last Liebherr. Goodbye.
Published: August 4, 2020
ML of Other, Other
Source: consumeraffairs.com

The fridge has given me good service. Months ago water dripped into the ice
The fridge has given me good service. Months ago water dripped into the icemaker drawer creating blocks of ice. I took out the ice making tray to find that a corner of the plastic broke off permitting water to drip into the ice cube drawer. This plastic extruded part is 3 inches by 7 inches and produces 10 small ice cubes. I was given a price of $220.00 + taxes to replace. Since the freezer section is small I purchased a 5.1 ft3 separate Danby freezer 4 years ago to compensate. This entire freezer cost $199.00. Spare parts are always expensive but this is more than excessive. Very disappointed being held hostage to this practice. Wrote to LIEBHERR in the US and have received no response.
Published: February 6, 2022
Michel of Montreal, Other
Source: consumeraffairs.com

I buy Liebherr fridge 2022 January red colour first. I think new brand wire
I buy Liebherr fridge 2022 January red colour first. I think new brand wired but product after service but after sales and service good, product also excellent, this is my 2nd fridge compare with my old fridge. This is excellent space and adjustment, big vegetable box. Good product given by Liebherr.
Published: March 30, 2022
Mevin of Thrissur, Other
Source: consumeraffairs.com

We bought a Liebherr 346 litres, 3STCSS3540, double door refrigerator from
We bought a Liebherr 346 litres, 3STCSS3540, double door refrigerator from Reliance digital store in Delhi, on 24 January, 2021 and it conked OFF in July 2021. No cooling. Compressor Shuts down and the Service team had no resolution.!! Then begins a long harassment time with Liebherr Service team, which is so smug that they are just not bothered. They will not pick calls-, not resolve the problem and harass the customers, no end. Untrustworthy, cheats!!!!
Published: August 24, 2021
Divjot of New Delhi, Other
Source: consumeraffairs.com

I found Liebherrs Facebook site (for their excavating equipment) and wrote
I found Liebherrs Facebook site (for their excavating equipment) and wrote them a nasty note saying I hoped their excavating stuff worked better than their fridge/freezers. I heard back from them immediately! So I sent them the entire story. They got in touch with the store it was purchased from and who did the repairs. Liebhherr agreed to pay for all parts/labor for repairs. It seems that all the freon had leaked out! Ive never heard of this in some 50 years of owning fridges of various makes and ages. Their repair people couldnt even find where the leak was so Liebherr replaced the entire unit (and as they had changed the dimensions since the original unit was purchased, they also replaced the fridge part). So Im satisfied, but it took public shaming on FB to get anything done. However, I would never recommend their fridge/freezers to anyone. Dont know about their excavating equipment.
Published: April 26, 2013
Jay of Campbell Hall, NY
Source: consumeraffairs.com

In July of 2014, the ice maker on my Liebherr stopped working. Annoying, bu
In July of 2014, the ice maker on my Liebherr stopped working. Annoying, but not unexpected. I just let it go. Then, not two months later, the freezer stopped working. Had a Liebherr referred repairman out to determine the temperature sensor was no longer working. As of now (November!), still no parts, no sign of parts, and now the refrigerator is not working. Liebherr has been HORRIBLE in trying to resolve this issue. Im selling the house and am ending up having to purchase a brand new unit. Liebherr, never again!
Published: November 17, 2014
Kory of Denver, CO
Source: consumeraffairs.com

I will never buy this product. PLEASE Stay away from this company. I spent
I will never buy this product. PLEASE Stay away from this company. I spent $5,000 on this unit and the company tried to correct it and it kept breaking. The refrigerator looks very nice but very poor quality.
Published: August 19, 2019
ERIC of Wayne, NJ
Source: consumeraffairs.com

Hi, I am Vrunda, I purchased a Duo 350 Ltrs Fridge from Liebherr Brand, its
Hi, I am Vrunda, I purchased a Duo 350 Ltrs Fridge from Liebherr Brand, its nice Cooling, Best Quality compare to any brand, Previously I used LG, My friend is suggested to take this brand, fridge cooling performance superb & accessories, moon cut glass flexibility is excellence compare to my previous fridge. I am suggesting you all, its very good to take.
Published: March 23, 2022
Vrunda of Guntur, Other
Source: consumeraffairs.com

We have a 36 double door - double freezer drawer model and love it. Recentl
We have a 36 double door - double freezer drawer model and love it. Recently, we purchased a 24 model and hate it! The 24 model looks great and is a conversation piece - until the compressor kicks in. You can not believe the sound! The factory authorized a guy to come down and listen to it - then they replaced the compressor. It is still noisy. They came back and told me thats just the way it is. Since they deemed that the noise is normal (its just as noisy now as it was with the original compressor), Liebherr will not pay the service contractor for his efforts! I am so disappointed with this company. I could yell. How can this smaller unit sound like an airplane taking off when the compressor kicks on, yet the large unit we own is nice and quiet? Definitely a design problem!
Published: June 5, 2014
Beach of Portland, OR
Source: consumeraffairs.com

I am using Liebherr 220 Liters fridge since 8 Months, its working condition
I am using Liebherr 220 Liters fridge since 8 Months, its working condition is simply Excellent. Faster cooling. Thick door Quality. Bigger vegetable box is very useful to us. I saw in other brands vegetable box is very small for storage. Easy to adjust. The shelfs are good.
Published: March 23, 2022
Kalpana of Pedanandipadu, Other
Source: consumeraffairs.com

After we moved into our new dream house, we wanted to get a premium refrige
After we moved into our new dream house, we wanted to get a premium refrigerator. Our close friend who have suggested me Liebherr. So we went to the shop and we had purchased liebherr easy fresh model and we found it best in quality. Loved the product
Published: March 30, 2022
Akhil of Cochin, Other
Source: consumeraffairs.com

I bought a new Liebherr refrigerator and it never cools right in the fridge
I bought a new Liebherr refrigerator and it never cools right in the fridge compartment. I had service 7 times and the same answer - it all checks out OK, but the box is 48-52 degrees. Not sure why? I called the company and the manager. No return call. Beware, dont buy one. A lot of money, no service and mine never worked.
Published: January 6, 2013
Ed of Chicago, IL
Source: consumeraffairs.com

I have purchased 2 Liebherr fridges from Pittappillil Mavelikkara branch on
I have purchased 2 Liebherr fridges from Pittappillil Mavelikkara branch on last year. I am so impressed and I suggested the product to my friends and relatives. Especially they are sending their engineers for giving demo and clearly explained about the usages. Everything was coordinated by Mr. ** the Assistant Manager from Pittappillil, he was so helpful and professional to us.
Published: March 30, 2022
Mahesh of Thiruvalla, Other
Source: consumeraffairs.com

My refrigerator developed some problems, which I accept. However, because i
My refrigerator developed some problems, which I accept. However, because it was out of warranty, the appliance store would not service it. None of the local repairers would work on a Liebherr, and the main customer service at Liebherr couldnt provide a service rep for the entire Olympic Peninsula! What good is a refrigerator that cant be serviced? Liebherr has not developed adequate service coverage. They shouldnt sell equipment that they cant assure service.
Published: February 27, 2015
Joyce of Port Ludlow, WA
Source: consumeraffairs.com

Purchased both units (Built in refrigerator and freezer) in December of 201
Purchased both units (Built in refrigerator and freezer) in December of 2011. Problems started right away with inconsistent temperatures in the refrigerator, after service calls it was never resolved. We bought a 5 year extended warranty for both machines, it is a good thing we did. Now three years later the freezer ice maker has been replaced and I am sure it will need to be again. The refrigerator has never cooled properly but as of late forms heavy ice on the back to a point that the drawers cannot close which means that the door will not close. After several service calls the ice problem may be resolved but the inside temperature is now never higher 30 degrees f., and you cannot turn it off. If you want it to stop you must unplug it, no small task with a built in. After living with these very badly built machines for the last three years I truly believe that the only place that you will get less for your money is with a speeding ticket. Having owned Sub Zero for many trouble free years in the past, I can assure you that they will get our business next time.
Published: January 5, 2015
Nathan of Polson, MT
Source: consumeraffairs.com

Built quality and the design is an extraordinary when compare to other bran
Built quality and the design is an extraordinary when compare to other brands.. I bought Liebherr tcss2620 in the year of 2018.. from harsha electronics Mangalore. Working good and the flat design is very attractive. Will definitely give your kitchen a premium look, when comparing other brands it quite expensive but worth the money you are going to pay. Shelfs are easily adjustable and made my routine easier.. Loved this refrigerator. If you guys are planning to buy a refrigerator 200% you can go for liebherr and its a German originated company and also I would suggest my friends and family, thank you liebherr.
Published: April 19, 2020
Santhosh of Bantwal, Other
Source: consumeraffairs.com

I bought the new Liebherr refrigerator in Mumbai. Living with my husband an
I bought the new Liebherr refrigerator in Mumbai. Living with my husband and we are a family of 2. We bought the Liebherr TCR2640 from Vijay Sales Navi Mumbai. Its been a month of use and we are delighted to have taken the decision of buying it. Its vegetable sorter system and spice box is something no other fridge was offering to me, I needed space for my masalas and I needed space for my veggies since I love cooking. They really understood the practical needs of using the refrigerator which is why we bought it. The service was quick and we certainly had an easy installation. Did I mention the red color looks nice and different. Go for it if you want space. Its your best decision.
Published: August 20, 2019
Dhanashri of Navi Mumbai, Other
Source: consumeraffairs.com

I shamefully admit I bought 2 Liebherr fridges in 2009 and 2010. One SBS 70
I shamefully admit I bought 2 Liebherr fridges in 2009 and 2010. One SBS 7053 and one SBSes 7353 within one year of the other for two separate custom fitted kitchens. Both have had door handles fall off, door seals go rotten, leaking, clogged up drain bucket at the back (how am I supposed to reach that???) ice makers both broken and now both have broken down on the BioFresh/wine fridge sides affecting the freezer. If what I am reading all over the internet is true Liebherr has been selling and ignoring customers all over the world whose refrigerators have all had the same problems. How can they get away with it? It isnt as if this was a bargain fridge that you bought for $500 and can now throw out. Can anyone say class action?
Published: September 15, 2015
Amy of Mosman, Other
Source: consumeraffairs.com

Simply says German quality refrigerator and nice look. Easy shifting racks
Simply says German quality refrigerator and nice look. Easy shifting racks and nice colour. Good feeling and after service is very good and very big vegetable box and good space is there in the refrigerator and good design.
Published: April 18, 2020
Rejesh of Palakkad, IN
Source: consumeraffairs.com

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