I would give zero stars if I could. Ive had the microwave oven combo - professional series for less than a year. From day one, the tray inside the microwave unit squeaked as it rotated. The tech came three times to repair a faulty bolt before finally replacing it after three months. It has now been 7 months since we received a replacement microwave oven and as of this morning were suddenly unable to open the microwave oven door! Its been one thing after another.

This is an amazing refrigerator! We have had it for about 15 months now and absolutely love it. One caveat: You must defrost the automatic ice maker periodically or it will freeze up and stop working. It is very easy. Just lift it out and let the ice that forms around the outside of the icemaker mechanism itself thaw, then put it back in. I would buy this appliance again.

Thermador built in double oven SC302TW - The control panel situated above the upper oven door failed within the first three years. We had it replaced for several hundred dollars. The second one went bad a year after that. The part was then discontinued. Same story as everyone else here. Bad bad bad.

Easy to use, easy to clean up. It’s a quick oven as well. Love it. I like the idea of multiple uses for the one oven. It’s a microwave, it’s an oven, it’s a convection oven.

My husband and I had been planning on renovating our kitchen for three years before beginning construction. We finally made the big move and gutted from floor to ceiling redoing lighting, flooring, sheetrock, every part of the kitchen. We chose Thermador appliances after visiting many appliance stores and talking to friends that have Thermador. Also, when you are purchasing all new appliances the appliance package is hard to pass up. We debated on getting Sub Zero/Wolf because it was only $3,000 more but in the end decided on Thermador 2018 Freedom Refrigerator and Freezer much to our dismay. We got our refrigerator first because both were on back order. Within the first 24 hours our refrigerator lights were not working properly and the unit switched off and on. We had to contact a repair person within the first day of having it. They replaced the main board at this time. We then finally received our freezer and again issues. Both appliances (2018 Freedom Refrigerator and Freezer) completely quit working within the first week. We are beyond frustrated and disappointed. The customer service at Thermador is terrible!!! I am wondering if anyone is having these issues and for anyone considering new appliances dont buy Thermador!!

I have a 48 inch professional Thermador Range. Model # PG486GEBS/12. It came with the house when we purchased it. The house was new construction in 2007. Since the first year that we have had it, it has broken 14 different times and we have spent nearly $8,000 repairing it. The burners have broken a number of times. They wouldnt light at all. Ive replaced the simmer kits at least 5 times. The oven has also broken at least 5 times. Needed spark modules. Then there was the oven door latch that locked itself 4 times. Ive needed control board kits at least 2 times as well. Its a dual oven. It would turn itself off and not heat or it would not ignite at all. The burners on top would short out all of the time. I work full time and if we use the burners or the oven twice a week, that would be a lot. I finally got wise and called Thermador and they were awful and unhelpful. Last year, they did replace the parts for the burners for free but it took months for me to get them to actually send the parts. I had to provide more documentation than the Warren Commission had on JFKs assassination. This time around, the oven is broken again and needs an $800 repair. They offered to send me replacement parts for 50% of the cost, even though we have had nothing but problems. I declined their offer and am ripping this piece of garbage out of my house. They do not stand behind their products and the people that repair this appliance have stopped selling Thermador products completely. They look nice but are garbage. Do not spend the money on their ranges.

I want other people to know that as long as your appliance is in warranty, Thermador will take good care of you. If a problem comes up out of warranty they do not want to work with you and try to send you to a service co. that rips you off. They will not help you with problem, will not let you talk to their tech person, will not give you a parts or repair manual. They leave you to the mercy of service people. My latest repair of a range parts will be $40.31 plus labor. Their service co wants my credit card number and $792.88 to service unit plus if tech not able to complete job and returns they want another $550.00 service call.I will not specify Thermador products on my designs anymore, and I will repair my range myself. I was not aware I was leading customers into this trap. I called three local service companies and all were around $250.00 to fix including if they had to get a part and come back. No extra charge. I spent a lot of time trying to get Thermador to help me, even went to supervisor. They would not help at all.

I first called Thermador to deal with 2 issues in my range over 3.5 months ago. Since then, their technician came to my house only 6 times and still hasnt fixed the issues. He promised to come multiple times but had to cancel because his dog wasnt feeling well (I cant make it up). And then he went on vacation, then he was too far, too tired etc. I called the company and was treated with disdain. They just suck!!!

Since installing my new kitchen two months ago with the Thermador package of appliances I have had TWO major problems.1. After having the appliance taken out of the box and install (plugging in) my refrigerator, neither the fridge or freezer got colder than 70 degrees. I called Thermador and they walked me through steps to resolve the problem but to no avail. Thermador proceeded to refer me to two contracted repair services on Oahu. In the meantime I called the Authorized distributor (Servco Appliance Company) and informed them of the problem. They were able to expedite the service (and that was a week later). The service people came out and pushed the same buttons as well as read the manual, coming to the conclusion that my refrigerator was not working and would have to order parts...not having any idea what part! The next morning I got a call from the service company and was told the same thing and was told they would have the parts expedited and it would take 5 days to come in. In the meantime I called Servco and demanded that they get me a new (in the box) refrigerator. FIVE weeks later while waiting for my New refrigerator I received a call from ACE Appliance repair service saying they had just received the parts. I told them to forget it and contacted Servco for and update on my new refrigerator. Eight weeks after the service call, I finally got my new appliance. Now I have noticed a condensation problem on the side of the freezer door.2. Two and one half weeks ago my newly purchased Thermador built in oven stopped working. Error code E118. I must have used the oven 6 times since installing it, the same time as the original frig. I called Thermador again and was walked through the reset procedure (turn the 220 breaker switch off for 5 minutes then turn back on). This had no effect on the problem... it took 10 days to get a service man out here. Again we went through the whole thing again. He called Thermador and he was told E1108 meant a problem with the fan and it had to be replaced. I new that even before he walked in the door. Just google it!!!!!! I am told that NO PARTS are stocked in Hawaii and at a minimum it will take another 2 weeks before he comes out again....That is over a month without an oven and the clock is ticking on the warranty. I would not recommend this brand as they have no credibility.

Spent a lot of money on a built in ref/freezer from Thermador. Now that summer is here I have come to learn the ice maker only makes between 100-125 ice cubes/24hr. I find myself running to buy more ice as everyone wants ice in their summer drinks. This was never an issue with the Whirlpool freezer I basically wore out after 20 years. ALWAYS had plenty of ice as the maker would make ice when the lever was down signaling low ice. If I had known this I probably would have bought something else... cheaper worked well. I called customer service and they said that this was the feature and nothing more could be done.

Thermador oven is a piece of ** - If you read all of the above complaints about Thermador, from the constant and costly repairs to the bad attitude of the representatives on the companys consumer-unfriendly phone line, then you will have the idea of what Ive been through with this Thermador. I will tell anybody who asks and then some, not to buy a Thermador. Stay away from Thermador!

In 1993 a 30 dual fuel RDSS30 was installed in a custom home. We bought the house in 1998. Within 2 years the front panel would start to blink. This turned into the panel shutting down. We were told back then that we could not get the computer panel. My husband just happened to find a floor model of the same stove so we purchased another RDSS30 not realizing this was a chronic problem with Thermador. Within a year the computer panel would start blinking then the oven would just randomly shut off. We never even used the self clean feature being afraid the extra heat would make it worse. Now it is to the point where the number are so dim you cannot see them unless you are in the dark. The oven will not heat beyond around 300. It shuts off without warning. How can a 5 year old $5000 stove not be able to be fixed? There are outside companies that offer the service to rebuild the boards. So why cant Thermador? I will tell you why. They do not give a damn.

Our Thermador problems go way back....starting with the ice maker...get it fixed and in no time it stops working...main problem is that it drops ice down the shoot....when it agitates...freezes up in the shoot....that problem still isn’t fixed....the main panel on the door went out....fixed a year ago...now out....$450 to get it fixed...can not get ice or water out....they do not stand behind their products...customer service stinks....they simply do not care....I would never and I mean never buy anything from Thermador....

We just had this installed by Best Buy and are so impressed by the quietness of this dishwasher! It has many choices of cycles and (lucky for me) a simple "auto" cycle where it analyzes the dishes in it and decides what cycle to use--amazing.

We have now had our unit for 2.7 years now! I wrote about our numerous oven problems regarding faulty control panels previously. We are now waiting for our 5th oven control panel and just completed replacing the control panel in the microwave. Thank God we have a home warranty policy because something breaks on this unit at least every six months. I am 60+ years old and have owned many brands of appliances. This is by far the most unreliable brand I have ever owned.

Trying to keep it brief, we purchased a new home in February and started a remodel project which included the replacement of all of the appliances, among them a 30 Thermador natural gas range. The appliances were installed the beginning of September. Imagine our surprise when the oven wouldnt work. We called the retailer and couldnt get call backs from them. We contacted Thermador directly who provided numbers for authorized repair representatives in our area. Two visits, safety gas valve and igniter replaced and we still have no oven. The third repair visit is scheduled for 10/1/15.

My Thermador double oven is only 3yrs old. The first problem I had was to replace the clock. It had stop working. Thank goodness it was still under warranty that time. Now after 3 years having the oven, my stress level had sky rocket. First, it took over a month to finally to get an authorized technician to come out to look at it. So, I had 3 technicians to tell me what parts I need to replace it. Thermador have given me 50% off the price of the parts. Well I guess the management felt sorry for me since it took over a month to get a Technician out here. So, the technician ask me to order the first two parts which was the wire harness & module control. Well it still didnt work. So I order the 3rd parts; it still didnt work. Then I finally order the 4th part which is the power supply. My oven is still not working! For the fourth time of replacing this parts. This oven is totally curse. This is beyond me. I have never in my life had never run into this kind of problem. Worse than a vehicle. This issue has been going on for 5 months now. Please if someone is reading this or had the same similar incident. I need help!

We purchased both of these units. Thought we would not have to worry about buying appliances for awhile...wrong!! The panel on the oven, even if you are cooking, turns off... starts beeping with a code f24. Thermador is fully aware of this problem. There is also a recall. If you try using the self-clean feature, the oven can catch fire. I did an online search for this oven. There is a recall -- An 800 number is listed on line for the owner to call. This is to set up a repairman to come out. This site claims they are open to take callers 24/7. I have heard a recorded message that has said, Thank you for calling, a customer service person will be with you shortly. I have heard this message 178 times as of this minute. As for the propane cook top, with the built in BBQ, the flames are so low, I stopped using the cook top, called out a repairman. He said, No way can I increase the flame size. Cost to me -- over $9,000.00, PLUS INSTALLATION. So, if you still want to purchase anything Thermador, you have a problem...it will be on you. You have been warned.

It was a good size for me because I live alone, but if you have family members I recommend a bigger one. However I found it useful and very spacious for my personal needs. It worked fine like any other freezer. The ice machine worked just fine as well and I never had any issues with it. Overall it was perfect for me. I do not care much for the way a freezer looks. The freezer though went perfectly with my kitchen and fit just right with the counter tops. I believe I paid a fair price for it. I also thought that for how long it lasted that it was worth the price and the time it took to install it.

I purchased a pro style Thermador range/oven in 2008. It worked 2 years. Beginning in 2010, Ive replaced the ignitor every year, at a cost of almost $400. I expected this range to work since I paid about 10 times more than I would have for an average range. I will never buy another Thermador ANYTHING. The company that services the oven does excellent work. Its not them. Its THERMADOR.

Cleaned dishes well but difficult to load. Was told racks were designed for European size dishes! Middle rack had to move as a unit either up or down, couldnt tilt it to accommodate dinner plates below on one side and tall glasses on opposite side of middle rack.

Just read about the experience of another consumer of thermador oven appliance. I had the same experience about 6 years ago with my relatively new thermador wall oven (MEDES/01). During a cleaning cycle, the bottom oven glass completely shattered. Could have been dangerous if I had been nearby. Shame on Thermador for not fixing this problem! Otherwise the oven has been good, even if a bit confusing at times to use due to the electronic panel (which also had to be replaced early on). Now after about 6 years, the lower oven heating element has stopped working, so I have called a local repair company. No problems with my Thermador warming oven! I love it!

We bought a house 2007 with this double oven - beautiful to look at - thats about it. It keeps breaking on us, very costly to fix. The auxiliary board went AGAIN - was just replaced in 2011; paid over $700 to fix it and it only lasted few years. Not holding my breath to get any help from Thermador!

The large oven kept shutting off and the door doesnt shut. Resetting the breaker appeared to fix it, but didnt. Repairman came out and replaced the main board and relay board for $600. Now the large oven works, but the light does not go off in the large oven, and the fan runs continuously after using the small oven until you shut off the breaker. The repairman does not know why. He also informed me that Thermador no longer makes hinges for the large door, so I need to replace the entire door for $1200. Also charged $200 to replace the switch panel on the vent hood, which he was certain would fix the halogen lights. It didnt. Is anyone aware of a class action suit? Hundreds or thousands of complaints at $6-12K per range, it seems like there are millions of dollars to be recovered from Thermador.

Wow. We have had so many problems with our gas range since purchased. We have a service warranty for 5 years and were lucky visits were covered. The experience of 2-3 visits per year for multiple problems is a nightmare. Burners out, potentiometers out, sparking constantly, oven burners out or shot. Wait for parts weeks at a time..... Like others, pretty range sits not of any use. Help....

We purchased our unit Thermador Pro Grand 48in stove around 2009. Have had nothing but problems with the unit. The biggest being the big oven is undependable. I complained constantly that my food was not cooking properly and everyone thought I was nuts. When I start the oven, I can hear the gas come on, then it shuts off again immediately. Today, July 21st, 2014, after replacing parts in Feb. 2014, I have to call someone again because it is broken again. We average 2 service calls a year with parts and labor. This unit also has a design flaw. The electronics sit under one of the burners and if you have a boil over you are in trouble. I am so hugely disappointed in this product and would not recommend Thermador to anyone.

One technician from Thermador who knew very well the appliances came to my house and resolved our problems! So far we have been two months with a new icemaker that works pretty well! I will say that he fixed the range but they are not made to be used everyday all day 24/7. Thank you!

Biggest mistake ever. I bought a Thermador 38 range for $8,000.00 in 2002 and have been repairing it ever since. First the overhead lights quit working. Then the knobs starting falling off. The main oven has never held even heating and now Thermador tells me they have discontinued the parts I need to repair the oven. Thermador, Bosch, Gaggenau are all the same company. Avoid them at all costs. Get a Wolfe. My parents Wolfe is still working perfectly after 40 years. Thermador: biggest mistake ever.

I recently purchased a Thermador dishwasher to replace my previous Thermador dishwasher that I had owned for approx 15 years. My previous dishwasher was a 48 decibel and extremely quiet. If standing next to it I could not hear it, in order to hear it I had to put my ear right next to it. This new dishwasher is very loud. It says it is a 48 Decibels, but it is so loud I can hear it in the next room. I am so disappointed in my new dishwasher. When I talk to the rep who sold me the dishwasher he said that I should not be able to hear it and that I should call Thermador and that they would take care of any issues I had. I called and they sent out a technician. The Tech YES indeed that is loud and not normal. He said that he was going to check with the company because it sounded like they did not insulate it or built correctly. He called me back a few days later to say that there was nothing he could do to my dishwasher and I should call customer service. I called customer service and they were NO help. I did everything that they asked. I uploaded a video with my invoice. They said I would be contacted. I was never contacted, I had to contact them several times. Finally one customer service rep said that they would replace my dishwasher and that I would hear back from them in 24 to 48 hours. They never called me back, after a week of waiting I called them, only for them to tell me that they were still working on it and they would call me back. Customer support has been giving me the run around since April 27th. The sad part about this is that the reason I bought thermador is because 15 years ago when I remodel my kitchen I purchased a matching set, 48 professional range, Hood and dishwasher to match. This is why I stuck with the same brand. But now I say buyers beware of this awful customer service. They will not be helping me with my dishwasher. Instead all they did was just extended my warranty. How is that going to help my loud dishwasher? I will not buy Thermador again and in the next couple of years when I upgrade my range and hood it will not be Thermador! They just lost a $20,000 sale!! I will for sure be returning this LOUD dishwasher!

Do not buy Thermador! I own a 48 oven/range that was installed in 2007. I have rarely used it because it is a vacation home. Parts are no longer available (really?) and it looks like many people are looking for the same part...front wiring harness. This is a top of the line range that almost burnt the house down! I have spent $300 on service reps getting it diagnosed and hours looking for the part online because the service reps can only sell me Thermador parts which are no longer made! REALLY?? And, Thermador customer service...can only say sorry, we no longer make the part. Do they really think that I will buy another $12,500 appliance from them? Anybody know of any class action suits? I own 2 of these units and I am ready to take them down!

In 2003 we built our new home, and builder chose all Thermador appliances for the kitchen. We thought it was a reputable brand, and went along with it. These are the worst appliances we have owned. The electric smart zone stove takes literally hour to bring water a boil, wasting my time. I have two ovens, one of which lost its LED display and required replacement. The other does not heat the inside on BAKE, you have to put it on CONVECTION. On both, the door stopped closing completely after a while, requiring repair (even though we use the ovens maybe once every other week at maximum). The dishwasher, which does not clean dirty dishes (you have to prewash them) required repairs twice. The bottom dish rack is rusted and it costs ~$200 to replace it. All in all, I spent a ton of money on repairs, and every single piece has been a pain in the neck. I would NEVER EVER buy this brand again.

The worst service ever! My brand new range had a broken oven glass door and wont heat up to correct temperature. Didnt show up at scheduled time or later that day. Needed to reschedule. Finally came back and technician didnt know how to fix oven temp problem but did install new glass door. As temp problem still existing another appointment made with a request to have a different tech. Although appointment confirmed morning service call no one showed up. Customer support department worthless as only a call desk. Has no way to communicate with technicians nor can provide a COI as required in most apartment buildings in NYC. I will never buy another Thermador product again!

Purchased new for $7500 and has been nothing but a nightmare since. Bake element blew up 3 days after delivery. Control board shorted out 2 weeks after that. All of those 2 problems were manufactures warranted. Bake element has consistently burned out at least once every year since. All costing $128.00 each time. Less than 5 months ago the 2 fuses blew along with the bake element and the control board. That cost over $1200. Turned on the oven yesterday and the bake element blew up again with a loud electrical shorting noise. This time, the back side of the range caught on fire. I have burn damage to my hardwood flooring and wet plaster wall behind the stove. If I had been some regular consumer that did not have the knowledge on how to kill the power to the stove, it would have burned my house down. The stove is now a total loss. All of the wiring has burned up, along with considerable smoke damage to my home. I am thoroughly disgusted with Thermador. I plan to take civil action against Bosch, and file a class action lawsuit. This is a problem that has the potential to kill someone. Bosch and Thermador are fully aware of the problem and have chose to ignore it for many years. They will no longer ignore me. Please feel to free to respond to my posting if you desire to join the class action lawsuit.

I have had a very disappointing experience with Thermador and apart from keeping an induction cooktop since my granite was already cut! I returned all of my other Thermador items. The dishwasher (included in a buy +2 appliance package) independently measured as high as 70dBA vs. the advertised 48dBA. The 30 micro/oven wall combination came (twice) with a misaligned oven door. It was confirmed to me, after the fact, by a Thermador customer service person that Thermador is actually shipping ovens with a known defect that supposedly has an easy fix of replacement hinges. The issue is that NO ONE seems to know this! Not the Tech nor the appliance store. So +7 hours and 3 technician visits later (with minimum of 2 weeks between visits as I as told there are ONLY 2 techs that service the entire Austin, TX metro area). I am done with Thermador. I live in fear that should I have ever have a maintenance issue with the induction cooktop I have a 50% chance of getting the technician that was rude, condescending to me, my contractor, my designer and carpenter. So let me get this straight -- THERMADOR, you want me to pay top $$$ for your appliances. Chances are they may arrive defective. No one will know how to fix them (who wants a new $5000 appliance to need to be fixed anyway?) and on yeah, have to wait +2 weeks for a technician to come into my home and insult me. It doesnt get any worse than that. Thermador if you are reading this - shame on you!!! Perhaps you need to take a page from the KitchenAid playbook on how to treat your customers that are spending a ton of money on your over-hyped products.

I bought a $4000 professional 36 oven/stove. The power outage just fried the circuit board. This was the only time a power outage has ever damaged anything we own. Their response was to call service department if power cycling for 15 minutes doesnt do anything. Then to talk to the power company about fixing the issue with power (like they can control weather). The part was probably $400 and the repair was for another $120-240. It could happen any time when there is a power outage.

New home and 25k worth of brand new Thermador appliances. Dishwasher has not worked since day one. We have had three service calls, parts replaced, and it still doesn’t clean. Various excuses from Thermador. At one point they said, Don’t wash the crud off your dishes before you put them in... It works better on dirty dishes. The reason we wash them off before putting them in is because it doesn’t work. They have refused to replace. We have escalated to management - a lady who claimed her name was Vanessa said there was nothing they could do as the last Thermador technician couldn’t find anything wrong.That technician never put dirty dishes in it and ran a cycle. He simply didn’t see any error codes. We have owned 3 other dishwashers the last 18 years in three different houses. All of them have been Whirlpool and we have never had one problem. Won’t be buying any more Thermador appliances of any kind because if they don’t work... They won’t stand behind them. More money for the Thermador brand does not buy you better customer service and support. We are paying half of what we paid for this 6 month old brand new Thermador that has never cleaned a load of dishes for another Whirlpool. Thermador is pathetic.

Got a lemon. Simple as that. Brand new $6,500.00 stove not functioning properly, on broil or bake, intense amount of heat and smoke coming from stove after it is heated. I do have a good vent system and must have it on, otherwise I would have the alarm go off for all the smoke that builds up and seeps out of oven. After 2 technicians I am told the blower element needs to be replaced. Brand new stove and parts need to be replaced??? Unacceptable!!! Newly installed and after a few uses with manufacturing defects it should not be considered safe to use. Thermador is only willing to replace parts and not replace.

We purchased a Thermador oven 2 years ago and it hasnt been working properly from the very beginning. We have gotten gas smell coming from the oven. Thermador has either come out to fix it or sent a subcontractor to fix it now 3 times. Each time the technicians instruments register an of gas. The technicians suggestions range from altering the settings inside to replacing parts to replacing the oven door. It originally took 3 attempts to install it properly. When first being installed, the hood was attached partially to my ceiling but the installers informed me that it wasnt their job to install the exhaust hood. Why would I need to contact Thermador specifically to have the hood installed, when I obviously purchased both? Last week I noticed the gas smell again as I was cooking bacon in the oven. I took the bacon out and clearly half the bacon was cooked and the other half was very underdone. The next day was Thanksgiving and the same happened with the turkey. I took photos, one leg was still bloody and rawish looking while the other leg was completely done. Plus there was a strong gas odor so I know something wasnt igniting in the oven again. This has been going on since we purchased the oven. I called technical support and they informed me they couldnt get a repair person out until January, and its November right now. The thing has never worked properly, they have some nerve telling me they cant come out and fix it until January. So they gave me the number of the subcontractor they refer people to and I called them several days ago. I had to leave a message. The next day I received a call that my information would be sent to the technician who would call me to schedule and I have not as of yet heard back, 3 days later. I will absolutely never deal with this company again.

Works great and well. I have enjoyed using this product every chance I get. I do want to try something else though to experience more. Value was good for what I got. The product works well and provides what I need to feed my family. That is what I need in equipment. Good price and works wonders. Appearance is great. Looks strong and sturdy and I like the modern look that it provides my kitchen. Makes it stand out more than the past stove I had in there. Fits in the little spot where my stove goes, not too big nor too small in size. Perfect oven size for what I need to cook in there also.

NEGATIVE STAR RATING!!!! We spent almost $6K for a double-oven that is BARELY USED. After 4 years, the top oven burnt food and blew up Pyrex baking dishes within just a few minutes at 325 degrees. Thermador customer service informed us that we would have to absorb any diagnostic and repair costs since the 2-yr. manufacturers warranty has expired. This is unacceptable!!!!

The oven stopped heating and the repair company said we need a new control board. Guess what, Thermador no longer makes the part so the oven needs to be replaced. After talking Thermador customer support guy, I was told that I need to replace the three piece combo even the microwave and warmer are still working. Can you imagine the quality and service they provide for such a high end appliance? My old oven kept working for 30 years. They just assuming we can throw everything out and get new ones every few years? I just dont trust them. Does anyone on this board have gone through similar ordeal? Is it possible to only replace the broken oven? It seems to me these have separate controls and why we have to replace all of them when just one thing breaks. Thanks in advance for any help or suggestion.

When choosing a built-in refrigerator, we considered the Sub-Zero and Thermador. We went with the Thermador because the design was similar to Sub-Zero and it was less expensive. I find the Thermador terribly noisy. In the kitchen, I feel like I am in a giant fish tank and turn on music as often as possible to drown out the sound. Its been a huge quality of life downgrade. As soon as we can afford to replace it, we will!

Thermador SC302T Double built-in ovens. - There have to be the worst appliances for parts availability, reliability and service. You pay Cadillac prices and end up with Yugo reliability. Although the oven is now 12 years old, during this time, it has been nothing but trouble. After the first year, the display started to fade until it was gone. Clearly, someone decided to save 1/10 of a cent per oven by using poor tolerance capacitors in a hot environment. Hey, they made an extra cent, and the customer had to pay 125 dollars for the part and a couple of hundred for a service call. Fast forward two years, same story. The second unit died a couple of years later. By this time, there were no replacements, so I sat with a dark screen for a couple of years. Some time, Thermador changed hands and BSH started making the displays, AND control panel as a unit for 450 dollars. The upper oven temperature was failing, due to the temperature control module. I purchased the board and control, and made the replacement myself. Im sure that in another 2 years, it will need to be replaced again by which time I suspect the parts will be obsolete and unavailable.

Our 7 year old built in fridge stopped keeping its temperature. A Thermador vetted tech found 2 gas leaks that were not repairable but explained that Thermador should provide us with a credit towards a new one. Customer service was nonexistent, they refused to provide a contact person and various agents kept asking for the same documents for over a month and a half (which were provided on day 1 with a confirmation of receipt) and not addressing our file. When we got tired of sending the same documents repetitively and getting the run around, we got angry and pushed for an answer. They offered us an insulting discount on the new model of our fridge. I expect some repairs to appliances but dont expect a 15k with tax fridge to not be repairable after 7 years and to have such a poor customer service experience from a luxury appliance company. Horrible experience and I wont be buying any other thermador products.

We have a Thermador range and vent hood. The 4 out of 6 range pilot light works, the other 2 works on and off for years. One of the range hood lamp stop working even with new bulb, got on their site and email them for replacement part, after 3 weeks and two email still waiting. What a terrible customer service, I would never recommend them for anything. Their products are overprice and their service is just sooooo poor.

We purchased a group of Thermador appliances in 2016 when renovating our kitchen. We thought that we were purchasing high quality reliable appliances and we could not have been more wrong. Our double wall ovens have malfunctioned since 2017. Every year these ovens stop working and we have to pay out between $450-$900 each time even after these ovens were supposedly repaired before the warranty ran out. This year we had service on August 24 and paid $927.00 for a new relay panel. Now on November 18, 2021, within three months, we have to have both fans replaced at a cost of $864.00. The fans have already been replaced multiple times and contact with Thermador, the local rep and the retailer have produced either no response or sorry we dont deal with service issues. On top of this the Thermador dishwasher purchased at the same time requires a new motor. We have been careful with these appliances, do not put the self clean on too frequently and try to be mindful of usage. I would run for the hills before purchasing Thermador or any products under the same manufacturer-I feel we were sold a very expensive bill of goods-abominable!

We purchased 2 Thermador gas ranges in 2005, one smaller wall unit and a larger free standing 6 burner model PG3668s/05. I hardly have used the larger oven, only for holiday turkeys and meals in the past 12 years, as it has continually needed servicing! I am very disappointed in this model as it was expensive, and larger yet not at all efficient as I had hoped with larger meals. I wish we had purchased 2 of the SEC301 type wall units instead of this deluxe gas range. The problems we continually have had with this range are mostly concerning the heat of the oven. It does not heat to the desired temperature! We have had North Town service this issue so many times, with the fan and the controls, and the starter, and it never seems to solve the heating up problem. Then the large door fell off! It is a heavy door and the hinges on one side broke. I have stopped trusting it to fully cook the food after half cooked casseroles and turkeys. I depend on the smaller unit for all my baking and cooking because of these issues. I trusted the Thermador brand and at first, was excited to have purchased this large, convection/gas range... however, the oven has been out of commission much more than it has been functioning! Repairs have cost us more than we have expected since the oven consistently doesnt heat up beyond 250 degrees, and the warranty for repairs is only 6 months! I will not purchase another large Thermador professional gas range again because of all the problems I have encountered with this model.

We purchased a Thermador built-in refrigerator in 2006. Last month it stopped working and we were told the heat exchange had given out. After waiting 3 weeks for parts from Thermador, the service man found while repairing it that water had gotten into the heat exchange. When he called Thermador and spoke with Bart, he was told the only thing to do was to attempt to blow the water out with nitrogen. When the repairman said this wouldnt work, he was told there was no other option. Since neither Thermador nor the repair service will guarantee this will work for longer than a year at most, there is no point in getting it repaired. Since Thermador will do nothing about it, I can only determine to never purchase another KitchenAid or Thermador product. And of course, to tell all my friends to avoid them as well.

I purchased a $6000 Thermador range, the leg covers were wrong size. I called the non-existent customer service, after waits of 45 min or more I talked to the installation hotline which is actually an ignorant whose only purpose is to transfer the call customer service. Once with customer service, you realized they are as ignorant about their product as the previous person, they decide to send a technician who came to my house a week later and could not install the leg covers. Of course no follow up, so after several calls and long period of waiting on hold, Thermador finally said I had to buy new covers because the unit I bought was a floor model and they are not responsible for missing or wrong parts on floor models. Stay away from Thermador.

My brand new $4000 Thermador double oven does not operate; I must flip my homes electrical breaker to turn it off; and I have waited 20 days to have it repaired or replaced. It is noon on December 23, 2016 and both the Thermador customer service line and the Bosch Home offices are closed. The product does not function; the repair person they sent was not helpful and wants me to wait until January 3, 2017 for a repair, and I cannot talk to anyone but an after hours messaging center about my non-functioning oven a day before Christmas.On December 3, 2016, my family tried to use its new Thermador double oven (Model ME302JS/04) and received an error code (118). We called to the customer service line for help and they failed to send a technician. We called again, but could not get a technician until December 23. When the technician came, he did not have the necessary parts - despite contacting the company weeks earlier and giving them the exact error code for the problem. The next available repair slot is January 3, 2017. The product does not fulfill the warranty of merchantability, fitness, or any general warranties; the customer service is ineffective; and the Bosch-employed repair organization is slow, unprepared, disorganized, and unhelpful. This company has no sense of urgency about a major household investment.

My Thermador Professional double oven bought for $12,000 in 2004. I have had 5 different repair man coming to my home to repair it, each visit about $70. Couple didnt call me back even. Last 2 repair professionals told me that there is no more parts for my high end oven. I called today Thermador myself. Customer service told me that after 7 years they dont make parts anymore??!! Technicians removed few parts here and there, to buy new, never got old ones back, dont know their parts numbers. Next week Feb. 28th 2017, Thermador own technician is coming to assess, $120 plus $30. Made in 2004, so expensive but not repairable. WHAT AM I SUPPOSE TO DO NOW??? P.S. I have 2 burners working only, other 4 burners, grill and both ovens are not.

I purchased a complete set of Thermador appliances, double oven, microwave oven, dishwasher and refrigerator three years ago for my kitchen remodel. Every appliance has stopped working at least once. This Thanksgiving 2011, while cooking dinner for 25 family members, the ovens went out again. The oven and refrigerator has quit three times. They were repaired once under warranty and I have paid over 1600.00 for the other repairs. This stuff is junk. The service hotline was unhelpful and kept giving me service companies that would not work on their product anymore. I will never recommend or purchase anything from this manufacturer again.

We have purchased a Thermador Professional gas range, electric wall oven and warming drawer. The range and wall oven have given us many issues, particularly the Professional gas range. Seems comical to us that it is referred to as a Professional Series. We very rarely use the range and yet it is the most likely to break down when we do utilize. We have had most (close to all) of the electronics replaced; the ignitors several times! We have just had service once again performed for a measly cost of just under $1,200 and after the first use, the range once again does not work! Oh yes, we were without the use of the product for approximately 1 1/2 months as we waited for parts! This is so ridiculous saying nothing of the fact that it is extremely expensive! We will never purchase Thermador again, never!

Thermador does not stand behind its products or its service. I had a repair done and a faulty piece of equipment was installed. I know this because THE THERMADOR TECHNICIAN TOLD ME SO when he came out to replace my igniter a year and a half after I had mine replaced. He also told me to apply for a refund, because faulty equipment should not be subject to the one-year limit on the warranty. Thermador refused to stand by this, the technician changed his story, and I will never do business with them again. They are dishonest and horrible to deal with.

This is the first time we have used a Thermador dishwasher. This item is super quiet and looks fantastic with our appliance replacements. It came as a bonus purchase with our Thermador bundle. We are so happy with how clean the dishes get and easy of use. Sometimes we have to do a double take to see if it is really running - love that problem.

We purchased the extended warranty for our Thermador range. The oven has stopped working on three separate occasions in the last 10 months. My contract clearly states that they will replace the item if it fails three times within a 12-month period (Lemon Policy). They are refusing to replace and are going to attempt to repair it again. The first time it went out (December), it was done for 6 weeks. Then, it went out again in March. And now it stopped working again 2 weeks ago.

My very expensive Thermador wall oven has been giving me an F-34 error code. When going online, I see we are one of many consumers experiencing the poor quality of this companys product. As frustrating as it is to need to call out a repairman, even more frustrating is that with so many of us having the issue, the parts are no longer available (or were ever available?) to fix the error. I expect a couple hundred dollar oven to be considered disposable but when you spend several thousand on what is suppose to be commercial quality, you dont expect to have to replace them in a few short years.

I purchased a suite of Thermador appliances for my kitchen 6 years ago. You get a better deal when you buy an entire brand. Even though I knew every brand has its strengths and weaknesses I gave into the salesman’s pressure and the better pricing. Never again! A rookie mistake. The only appliance from Thermador that has performed well is the dishwasher. The ovens take forever to get to preheat and even when the alarm sounds that it has reached temperature it’s not even close to the set temp. I had to buy a thermometer to put inside the oven to gauge when it was truly at the desired temp.The fridge door has never closed properly and it leaks on my wood floor. After install Thermador customer service said my concerns were “customer preference” and nothing faulty with the fridge or freezer. The ice maker makes weird ice and it takes forever. Now the entire freezer quit freezing and the repairman suggested I replace it with a Sub Zero. I paid $8k for this fridge/freezer and my less expensive built in was twice the appliance of this one. Word to the wise....don’t buy a suite. Buy each appliance in the brand that they are known for and have strong reviews. If misery loves company I am not lonely on the topic of Thermador! Never again.

Our 9-month-old Thermador T36 fridge stopped making ice--the water filter had expired. Now I have a choice of buying filters from Thermador for the rest of my life or bypassing the filter by buying a substitute filter--for $45 (plus shipping and handling, of course)!

This dishwasher has such a foul odor that you dont want to open it to put in the dishes. We were away for three weeks so it was empty. We just got back home, opened up the dishwasher and it smells with nothing in it!!!! When we put our dishes in, theyre already rinsed off! I even soaked up the water that lays in the drain in the bottom of the dishwasher and made no difference. Thermador did replace it once for me with the same model and no difference. We had a plumber here and he said hook up was correct. Thermador rep came out and had no answer for the foul odor! What do we do? Were at a loss!

I purchased a top of the line Thermador microwave, oven and warming drawer at the end of January 2019. The microwave did not work from installation. The repair man couldnt fix it after 2 months of working with him and Thermador. In the meantime, the repair man reinstalled the oven door poorly and it does not completely close. The warming drawer also does not heat evenly. After 2 plus months working with Thermador management, which never responds or finds resolution, and their certified repair companies, I am still without a microwave, oven and warming drawer that work properly.I have asked for my money back and they insist that I continually waste my time on the phone and at home waiting for someone to figure out how to repair the problem. I have a full time job and cannot spend endless days on trial and error. The management does not reach out to me with a better solution. I have to chase them. Each time there is a new person/manager with no follow up. When you pay that much money for quality, you would expect top notch products and customer service. Stay away from Thermador. You can find much better for a lesser price and better quality.

Let me count the ways I am fed up with Thermador. I purchased a package of expensive thermador appliances. The oven has not worked since the day I bought it—2 years ago. The service is next to non existent. Was supposed to have a service call today and when I called the service # (after being on hold over half an hour) and asked to speak to the supervisor, the rep hung up. Can’t speak with anyone with authority to do something. Can’t believe I will actually have to purchase a new oven

I am the original owner of both a Thermador ExtraLow CGSCV 365 cooktop with matching Cook n Vent draft and double convection oven. Both units have been problems from the beginning. The cooktop was never designed to be serviced and Thermador failed to ever make spare parts for the oven. Thermador is nothing more than slick marketing hype. The products are not meant to be used or maintained. If you want to cook or ever sell your house, find another brand to purchase and install. Warmest regards,Ronnie

When we purchased $18,000+ on Thermador Gas range, Built in oven/Microwave and Dishwasher we were never told that we were in a no service area for repairs. Trying to work with Thermador customer support to find an appliance service repair shop to service our under warranty products has been a nightmare! We only live a few miles from Hermann, MO but customer support has to negotiate a service rate with a repair shop and most shops wont comply. Unbelievable!! Thermador products are not worth the price you pay!! We thought buying a better brand name like Thermador would give us good quality for many years. Not so!! We even sent an email to CEO of Thermador with no solution. Our warranties will be up January 2021 and I have no idea how we will get service after that. Im sure we will have to reach deep in the pocket book for that! DONT BUY THERMADOR!

I purchased the Thermador wall built-in ovens (SCD3022P) in 2003 and I am replacing the oven control panels for the 2nd time. The oven digital read out is gone for both ovens. First replacement was just after a year, after putting up a fuss managed to get it replaced under warranty. Now the 2nd unit ($333 + tax & installation) has faded out a second time and Thermador is unresponsive. We certainly did not expect this from a Thermador product. Based on this experience and Thermadors unresponsiveness I would not recommend the Thermador product.

I purchased the side by side fridge and freezer in 2011. The ice maker immediately stopped working so it was replaced. The new ice maker would then jam up and cause me to take the drawer out and manually break up the ice. Ive spent over $500 in repair costs to try to get this fixed and nobody has an answer. Now, 8 years after I bought it, I still have to pull the drawer out and manually break up the ice every couple of days. Thats hundreds of times now since I bought it. I get more annoyed each time I have to do it as you could imagine. Ive contacted Thermador support multiple times on this matter. Each time they deny my request for action on their end. Ive spent well over $25k on Thermador appliances. ILL NEVER GIVE ANOTHER DOLLAR TO THIS COMPANY. Highly overrated and overpriced. Good riddance.

We recently purchased a Thermador oven and paid over $10k for it. It has been cooking very unevenly - undercooked on one side, burnt on the other. The burners also function unevenly. The process of getting it serviced has been a nightmare. Thermador, through Bosch, has been unresponsive, inflexible, and unwilling to resolve quickly. Weve had three service calls and the oven has gotten worse. Charles ** is our rep at Bosch and had been ineffective, and Ferguson appliances in Dallas was the showroom and has been unresponsive. Terrible, I would never recommend this to anyone.

Thermador Dual Supply Range - PD484GGEBS-4 burnerOur Thermador Oven stopped working (oven) due to what they called a control board short issue. Thermador has no record for this issue and we were routed to a local repair (Gourmet Appliances). This was after 4 years of use. The control board materials to replace it was about $800 and installation just over $1000.Now after 5 years after a normal cleaning mode, the oven switched to automatically release the door after cleaning and was stuck. We are really concerned over the quality of this product; a professional series product. I have saved the original control board if you wish to pursue. I also urge action against Thermador for their quality problems and lack of quality service.

We purchased a Thermador convection 30 inch built in microwave double oven when we did a complete remodel of our home back in 2001. The microwave broke the first day we used it. Broken glass ended up in my food. Service people replaced the glass, which subsequently broke again the second time we used the upper microwave. I was then informed by Thermador that the microwave actually was not meant to cook the food but just to keep it warm. I did not bother to fix the microwave again. The convection oven never worked welI. We tried multiple times and the food did not cook completely. The upper oven door is very heavy due to the combo microwave feature. The doors have broken three times over the years. We have replaced the hinges twice times since 2001: Once in Feb 2008 and again in Jan. 2014. We were informed by an independent service man that the Thermador hinges are defective and that the company has known about this for years but has failed to inform the consumer. The new hinges that I just purchased apparently are the same defective hinges that I purchased prior. The company has made better hinges because the doors are too heavy, but they do not sell these to consumers. All I asked Thermador was to replace the defective hinges with the improved version but they refused. When our oven broke on New Years Eve, we had a house full of guests. Our oven was 350 degrees and would not close would not close, and it was a hazard to our guests. Our neighbors helped us tie up the oven with rope to keep it from burning the children. We feel strongly that the Thermador oven is an inferior product.

Love our 36 inch wide counter depth refrigerator freezer. Very well built and heavy, compressor is quiet when running and exterior finish is excellent. Well lit inside and thoughtful side door storage. But due to depth, interior size is compromised.

I am an experienced baker of 35 years. We finally finished building our dream house and purchased a Thermador double oven in 2015. It has done nothing but ruin everything Ive baked. Had the service repairman out and was told I wasnt using the settings right. After using the times and settings according to the manual, baked goods turned out worse!I have wasted countless hours and ingredients trying to make something turn out right, adjusting temperatures, times, settings and rack placements. What a huge waste of money and disappointment with this oven. If I could afford to replace it, I would. No help from store we bought it from or Thermador manufacturing. Do not buy a Thermador oven. I would never recommend any products from this company after this experience. For many years, I baked in cheap ovens with great results. This $1,800 appliance has ruined my baking ability since we are now unable to replace it with something that works and unfortunately, it is built into the wall in an expensive cabinet.

I purchased the entire kitchen package from Thermador; fridge, freezer, double over, range top, microwave and upgraded dishwasher due to package incentives. Within five months the $5K+ refrigerator went out and needs the compressor, evaporator and filter dryer replaced. While the store I purchased from has been great in trying to remedy, Ive gone a few weeks without it being repaired, Thermador originally left items off the repair order. While the refrigerator looks impressive, I would seriously look at Sub-zero or another brand, maybe a little more but you get what you pay for.

The ovens in my 48 Thermador Range are garbage. For years I have had problems with the larger oven not heating to the proper temperature (getting up to 250 degrees regardless of where the temperature is set). The motherboard had to be replaced but it still hasnt worked properly. Its hit or miss when I turn it on to see if it will get past 250 degrees. Recently the smaller oven went out completely. Over eight hundred dollars in repairs later, the small oven now acts like the large oven and it is hit or miss to see if it will get up to the proper temperature. It seems to work better if I turn the larger oven on at the same time. Its absolutely unacceptable that there are so many complaints with this company. I will NEVER again purchase anything from Thermador. Now my dilemma is whether to continue to invest money in repairs or just chuck the whole thing and go with another brand. It makes me sick to think about it.

I had sparks in my Microwave as if there was lightning, it took 2 weeks for the Technician to come and have a look, when he came, he said He could not see any sparks, but will order the Mother Board, which will be another 3 weeks., Every 20 minutes the microwave is buzzing with a sound. How frustrating.

I got this machine as a floor model for 40% off ..plus a 30% discount as a promotion for using my best buy card. I also got 18 months payments ..no interest. The installation was hassle free. They installers did a great job. This experience was a prime example of being at the right place at the right time.

I just bought Thermador appliances (Refrigerator, Stovetop, Microwave Oven, Dishwasher, Exhaust fan for stovetop) from Best Buy and they delivered the appliances on Feb 06, 2016 for my newly refurbished kitchen. When they delivered the appliances to my house and I opened the boxes, I noticed the Refrigerator had a dent on the door and the Microwave Oven had permanent marker markings on the sides of the appliance. The Stovetop that was installed started making noises the first day it was installed. Every time I turn the stove on, there is a ticking noise that does not go away and stays on until I turn off the stove. All five burners make this noise. Along with the ticking noise, the stainless steel stove turned dirty yellow upon first use. If I cook anything for 5 minutes, the cooktop turns gets a dirty yellow stain which does not go away. I complained to Best Buy, however, no one helped me. I used a normal sized pan to cook my food and the entire stovetop around that burner turned dirty yellow! The color does not come off! Since I noticed all these problems I called Best Buy that I want to return the appliances because they are horrible quality and also I received damaged goods upon receiving the appliances whereas I paid for brand new items. I spend about $10,000 dollars on these appliances. I called Best Buy again on the 10th day of my purchase and said I want to return the appliances. I talked to several people from Best Buy, Sam, Stan, Richard, & Jason and they kept putting me on hold but no one was able to help me still. Eventually, they said they would call me back and no one ever did. Finally, after five days of continuously trying to contact Best Buy, I finally got to the manager and he said it has been more than 14 days to return the appliances because the 14 days return policy had been over. Just to mention, upon purchase, no one had told me there was a 14-day return policy. However, I was trying to reach Best Buy since day 10 and they kept pushing me off. Now I am stuck with appliances I don’t want because they came damaged upon arrival. Best buy manager said that he can change the refrigerator door but I do not want it anymore. I am trying to get in touch with Thermador but no one is able to help me. I am extremely upset! My Sales Number is ** and **. I need someone from Thermador to contact me so I can get things cleared up and I want to return the appliances back as soon as possible. Some of the appliances seem like they may have been previously used and returned by other people. I really appreciate the corporate office if they take notice of the used items and help me. I have not used any of the appliances besides the cooktop; the rest are still sitting there waiting to be installed. Can someone please help me for God sake?

I remodeled my kitchen in July 2015. I was so excited when my Thermador Range arrived and was put into place. My daughter and I couldnt wait to use it! She started by baking cookies. She is an amazing baker. The cookies she baked in the Thermador came out very different. They were done on the outside and raw on the inside. Same thing every time she baked after that. She really thought she was losing her touch. Yesterday was Thanksgiving and I had 8 people coming for dinner. I couldnt wait to show off my new range! I put the Turkey in the oven at 11:30 on 325. At 5:30 it looked done on the outside but was raw on the inside. It was thoroughly thawed when I put it in the oven. As a matter of fact everything took twice as long to cook as it should have.After everyone went home and I was cleaning the kitchen I decided to put the self cleaning on. About 20 minutes later there was a big crash and shattered glass all over my kitchen floor!! The interior glass exploded!! I was so scared and in such shock! I started researching and realized there are so many problems with Thermador! I dont want to fix it. I just want it out of my house. I contacted an attorney and Im hoping I can give it back. I called the appliance place I bought it from and asked them to take it back. I told customer service I would purchase a Wolf and pay the difference. She laughed and said What are we supposed to do with the Thermador? Why Thermador is still in business I dont understand! I will never make a big purchase again without seeing the reviews first. I hope this saves someone else from making the big mistake I did.

I purchased my complete set of Thermador appliances back in 2006 and installed them in my new kitchen in 2007. In August of this year 2014 the fridge/freezer stopped working and after 2 months of dealing with their customer support and technicians it still doesnt work. I had to purchase a used one off of Craigslist as a temporary just to get by. After several phone calls and much complaining they finally offered to replace it but only if I could show my original receipt/proof of purchase, which of course I can’t find and the dealer is out of business. To add insult to injury I had to pay them just under $900 for labor to have their unqualified technicians come out 4 times. If I ever see the salesperson that talked me into this stuff I think I will punch him in the nose.

The third time the inside glass shattered inside the oven, they told me Thermador will be sending an engineer from the New Jersey area to come and see the problem with this door on this model. I am still waiting. It has been 4 years and I had to replace the door myself. However, the glass has cracked inside shortly after replacement and I continue to use it with broken glass. This unfortunately does not give an accurate oven temp because there is not a seal. So dissatisfied with Thermador for not backing their products. All I want is a new door oven that does not break at high temps.

Ive had a Thermador refrigerator and oven. These appliances are very expensive ($10,000 each), and within 2 1/2 years, I began having problems with them. First, one of the ovens doesnt light. Then, the other stopped lighting. They are very unreliable. My refrigerator doesnt dispense ice. So now, I have to pay somebody to come out and fix these very expensive and unreliable appliances. I would not own another Thermador product.

We purchased a Thermador double oven and had it installed the day after Thanksgiving. Seemed ok for the first few weeks but then the bottom oven stopped working. Reset the circuit breaker and the bottom oven turned back on. Went to rotisserie a prime rib on Christmas Eve, rotisserie wouldn’t turn. Ended up using the roast option. Called the appliance store where we bought the oven and Thermador to get a technician to come out. While waiting on parts the upper steamer oven stopped working completely. Resetting the circuit breaker didn’t help. We finally got the bottom oven fixed a couple weeks ago but the technician didn’t know anything about the upper oven problem. So now we wait until the parts arrive for the upper oven. Four months and $8000 worth of disappointment.

I just purchased Thermador/Bosch appliances for our newly constructed/remodeled home. I regret it already. The refrigerator needed a replacement part at installation. This should have been a blazing red flag. 3 months after installation, the dishwasher stopped functioning. The part is on back order for so long that they are giving me a replacement, but it will take another 3 weeks. I will be out of a dishwasher for approximately 8 weeks. I have an infant meaning that I have to hand wash all bottles/breast pump parts non-stop. The customer service is garbage - the four (yes, count them, four) women I have spoken to are all rude and it appears that their employees take vacation every other day (at least that is what they have been attributing repeated lack of responsiveness). I hate this company already and now it looks like I am going to be dealing with them for years to come...great.

We purchased Thermador appliances in 2007 thinking we were getting top of the line units. Instead, we have had unbelievable problems with the electronic oven, model ME301/ES. Every time there is even a slight momentary pause in power, the control panel must be reset. This is a lengthy process calling for the month, day, year, time, etc. Often, the reset process does not work and the power supply breaker switch must be flipped and reactivated in order to reset the oven panel. There is also a message which travels across the electronic screen providing a number to call. When called, you reach a travel agency! We paid very high dollar for this unit and Thermadors response is totally inadequate. There is obviously something faulty with the design of this unit and it should be the response of the manufacturer to correct it! Im very angry about this!

We purchased a new Thermador range 1 1/2 yrs ago and have had serious problems from the very first time we used it. The major problem is Thermador has a Help number to call but it is staffed by many young girls who know NOTHING about the range. I asked over and over again to speak with a tech to describe the problems and it was not allowed. (My husband and daughter are Engineers.) One of these Help girls actually told me she did not think 2 hrs to warm an oven was excessive and also there is no reason why this range would not last us 4 or 5 years!The oven would not warm up beyond 100 degrees and I ruined many meals. The repairman finally came and had to replace a couple of parts. He had to replace the computer again (which is located under the griddle and on top of the oven/broiler). Common sense tells me that is not good. Six months later problems again, the computer had to be replaced a second time along with many other parts. This week when we tried to self-clean the oven for the first time the mechanism worked for about 30 minutes and stopped. The repairman came again. Cant find anything wrong, didnt fix the problem.For the $11,000 range I would not even think of purchasing a Thermador product again. As I said the biggest problem with the company is when the oven would not work and there were 12 people in my dining room waiting for a Christmas Brunch there was no one to call who knew anything about anything (morons answering the phone)! It is extremely important to have a Help number with a competent tech person on the other end every day all day because youll need it and Thermador doesnt have it!!!The CEOs name is not to be found anywhere so no letters to write either. This unit has too many functions operated by the computer which is located in an area between a HOT oven and a HOT griddle. A computer that does not work because of being excessive heat bound. Fighting a faulty computer in a $10,440 oven while trying to make dinner isnt worth it. My advice buy another brand without computers.

Seven years ago we remodeled our kitchen. Sadly the only location we had for a refrigerator was a wide, but shallow space. Our appliance contractor recommended this Thermador refrigerator Model # KBUDT4875E01, which cost over $14K! Recently the evaporator coil began leaking. We called the Thermador service department who referred us to a local repair company (Alltex Parker) in the DFW area. The service man told us our refrigerator was old, although is has a 12 year warranty. The good news is the $300.00 for parts was covered by our warranty. The bad news is the service call costs us $1500.00 for 4 hours to replace the coil! The service man informed us he sees many issues with Thermador appliances and it is not uncommon for these refrigerator coils to leak. He said he would be surprised if our refrigerator lasted the length of our warranty. This experience has taught me to do more appliance research upfront and to rely on customer reviews!

My 2-year-old $2,700 glass Thermador cooktop has begun to look like an old wall mirror. The black continues to spread and mar the meticulously maintained surface. It was not an easy decision to buy such an expensive appliance, but I had just remodeled my kitchen and love to cook; so, I splurged. Big mistake with Thermador. It was a process of over a month with continued correspondence. Finally, they agreed to replace the glass, but not to pay for the installation. How absurd! It was no fault of mine that they produced a defective cooktop. I already paid to have it installed when I purchased it! I guess I am keeping my fingers crossed that this one will not need to be replaced and installed again in another two years; furthermore, it took over a month to convince them to at least pay for the glass.I also purchased two Wolf ovens and a Liebherr refrigerator. I had problems with both of them as well, but unlike Thermador, their customer service departments were amazing. The warranties were out of coverage as well, but they stood behind their name and all was immediately replaced and installed at no charge! Stay away from Thermador!!!

Bought a model T48BD820NS10 side-by-side refrigerator in August, 2015, along with a full kitchen set (DW, Oven, stove). A few short months out of warranty the ice maker seized up and would not work. The entire ice maker unit, including electronics, needed to be replaced. $800 later we are EXCEEDINGLY unhappy. Repairman said “I can’t even count the number of units I’ve replaced”. Went on to say they are made by Whirlpool and if replaced in a Whirlpool unit the cost is a fraction of the Thermador. He noted that the higher priced brands cost a lot more to repair. Just the two of us using the ice maker and neither use ice in our water and we don’t drink sodas. Shame on us for buying Thermador... and never again.

We purchased this unit (Thermador Dual Fuel 30 Range - Model PD304BS/07) and twice now the control mechanism/thermostat had been replaced, and two air switches and fans also. Thermador takes no responsibility for repair or replacement. We have spent over $1,000 repairing the oven and currently its not even working. Do not buy Thermador. They are terrible units with terrible customer service.

Dual Oven Now has broken down 3 times since 2001 - that is a long time but we rarely use the oven! They cannot help in anyway. Shame on them - let’s start a class action lawsuit!!!!

I purchased a whole kitchen of appliances in 2019. My pride purchase was a Thermador 36 inch gas 4 burner with a grill in the middle. 7149.99 stove alone. The meat probe from the oven was never used until that Thanksgiving when I was going to cook my first turkey with my Thermador stove probe kit. Seems simple right? Put the probe in the turkey, set it and wait for the probe to chirp. Right from the start it gave me a defective code with the probe in. It couldnt be used. Since the fall of 2019 until today Thermadors qualified service techs have been to the house 5 times and are unable to fix it. One and one half years later no resolution. They just decided that they would replace my stove. The replacement is the stove prg366wh which is 1000.00 dollars less. They refuse to reimburse even a fraction of the amount claiming Ive had the stove over a year, even though my call for service was less than 6 months after owning the stove. Ive declined, Im off to court. Somethings are a matter of principle. Bottom line, Thermador is no longer able to support their past reputation. One last thing I discovered during this problem. The parts are made in China, so how do they claim the quality when everything is being made for all at the same sweatshop. Stay away from Thermador. Worst purchase Ive made in 20 years.

I got so sick of it being fixed that I took out insurance with American Home Shield. Another disaster, it never kept the right temperature. The self cleaning was terrible, so now I said let me buy new ovens. When I went to buy new ovens, any brand they discontinued the size. Nobody was ever able to fix it so now I have one oven that barely works. Totally fed up.

I purchased a high-end Thermador built in double oven. In total, this appliance was used less than 60 times. The oven would shut off and start beeping-- you would have to turn off main breaker and cross your fingers to restart it. I have had numerous people try to fix it-- to no avail. We live on Maui and the nobody wants to work on Thermadors or our piece of junk Viking refrigerator. We will save our money and buy our appliances at Sears or Lowes. Save your money.

Where do I begin? The refrigerator, ice machine leaked and ruined my beautiful wood floors. The doors dont line up properly. The cook top on my stove needed repair. The clock on my oven stopped working and now the microwave sounds like there are loose parts in the machine. Nice looking appliances, but not worth the money! Do Not Purchase Thermador. There is better out there for the same money.

I have a double wall oven (SCD302ZS) that is a piece of junk. I bought this thing brand new and paid a substantial amount for it. We have nothing but problems; the control panel has been replaced three times (at $300 per panel) and it still doesnt work. You cant read the numbers on it (i.e., the clock, the temperature). If you set the panel flush on the wall like its supposed to be, it doesnt work so you have to leave the panel hanging off the wall about 1/4 in order for the buttons to work. The elements have been replaced once, but the bottom oven still wont work. Today, the convection fan and light will come on in both the upper and bottom ovens but it wont heat up. Piece of junk! Dont bother calling Thermador, they will do nothing. We fought with them over the control panels, wrote letters to the headquarters and got nowhere. They dont care. Do not buy Thermador. I have one more brand new control panel for this piece of junk. If anyone is interested in buying it, Ill sell it for less than it cost me.

I purchased a french door refrigerator & paid over 6k for it. I have to call the one & only repair man (who is authorized to fix it) every year since Ive gotten it. It has not cost me over 10k for this refrigerator. The customer service is also horrible. The technician has to come in to diagnose the issue, order the part (which takes a week or so) then come back again to install. Usually a 3 week fix. How do you expect your customer to be without a working refrigerator for 3 weeks! The only authorized technician also dont want to come & fit it because he said it is just a huge hassle to fix. It has so many issues: ie. Ice maker had to be replaced twice at a cost of $500.00 for the parts, twice, the sensor panel went bad & totally froze the entire cooling unit. Now my freezer section does not freeze causing me to throw out hundreds of dollar of food! Dont buy it!

I too have had a most unsatisfactory experience with my double wall ovens from Thermador. I am now on my 4th replacement heating coil. The electronic control panel went out in year 2 and Thermador advised me that I would have to replace the entire electronic motherboard. The temperature does not stay on consistently throughout the baking process. Their customer service is non-existent. I am so disappointed in the lack of quality in this expensive product. I will never buy another Thermador product and I want to warn anyone out there to stay away. I would rate my experience as no or negative stars.

We have a Thermador wall oven that is 5 years old. Have used the self cleaning feature maybe on it, one or two times at most. We bought it through (Ferguson, in Fayetteville, GA., which they dont maintain records after a year). Anyway last week pressed the self cleaning button, and after it was done and the door unlocked, the total inside of the glass was shattered. I called client services at Ferguson, which the lady responded that shouldnt of happened. And told me to call Thermador and have it evaluated. Which they came out a week later, and it will cost $190.00 to fix. So again I wont be recommending their product to any of my clients in the future. Wolf or Viking here I come.

We had our kitchen completely renovated in 2007. We installed a complete spectrum of Thermador products: Pro Grand Dual fuel range, dishwasher, refrigerator, microwave, warming drawer and wall oven. This week, we will have our eighth repair visit. The range (4x) has been worst but the MW and the refrigerator have also failed. The failures have been the same as the other ones listed below, including the side oven heating element explosion. Do not buy Thermador. Interestingly, my detailed email complaint bounced back to me today as undeliverable, yet I got the regional managers name and address on the Thermador website an hour earlier.

We built our custom home in 2007 which was completed January 2008. We were living in California and spent five months out of the year in our future retirement home in Washington State. In 2014 we sold everything in California and moved permanently to Washington. In 2014 and 2015 we spent nine months of the year in Washington and the rest traveling and in Portland. My control panel went out on my double Thermador oven three weeks ago. I contacted Thermador and requested that they give us a discount on our oven part as we were not here using it as we lived in California and were not retired yet. The management told us that it was too long since it was installed. This doesnt sit well with my husband and I at all. We have had Thermador products for the past 35 years with a double oven and single in California as well as a stove top. We WILL NEVER BUY FROM THIS COMPANY AGAIN. This oven cost almost $4,000. The appliance people who diagnosed the problem had a terrible time finding this part. This is not acceptable either. Thermador is not a company that we will recommend to anyone with the outcome of this problem. Their management SUCKS.

Broiler unit burned out when in cleaning mode. Called Thermador for repair. Was given appointment two weeks out. Was ok since oven worked except self cleaning. Tech came and replaced broiler unit and left. Now oven did not work! Called and was told two weeks until tech could come back. Two weeks and tech returned with more parts. Oven does not work still. Thermador said they would send another tech in two weeks. Was informed that tech was injured and rescheduled for another two weeks. Still waiting for my oven to be repaired after three months!