I bought all new kitchen appliances 3 1/2 years ago when my fridge died but wasnt ready to install the rest because of a kitchen remodel that was planned in the near future. Went to install last week and the oven knob broke the first time I turned on the oven. Called customer service and offered to provide pictures of new stove that anyone would understand has never been used and pictures of the box that is still on my porch and they said they would not help. I would hope a company that sells a 7500.00 stove would provide some help. I will look for a company next time that cared about what they sell. I will never buy another Thermador again and I would suggest you find a brand that cares about what they sell.

The product works as expected. I have not had any issues or problems with the product since purchase. Its easy to use and operate, and has all the features you need in a range. It simple to use and efficient. I am extremely happy with the overall value. I was able to purchase at an amazing price. I actually spent less than I had budgeted for, which made me very happy. It looks great, works great. I am extremely happy with the appearance of the product. Considering I was able to get it at an amazing price, it still looks modern and stylish. It looks a lot more expensive than it actually was and it matches my other appliances, and looks awesome in my kitchen. The size of the range is perfect. Big enough that I can fit larger items in the stove and cook multiple sides on the range top. But its not so bulky that it looks obnoxious. It fits perfectly in the designated area.

One technician from Thermador who knew very well the appliances came to my house and resolved our problems! So far we have been two months with a new icemaker that works pretty well! I will say that he fixed the range but they are not made to be used everyday all day 24/7. Thank you!

I thought I would pay more and receive a better quality oven. I purchased double ovens - Thermador and am extremely unhappy. They both stopped working after about 10 uses. Thermador customer service was useless, telling me I had to get a repair company here before they’d consider paying. These ovens were installed late August 2019! Cannot get anyone here for a week. Do not buy Thermador both because of poor quality and nonexistent customer service.

As part of a SF Bay Area remodel last year, we were excited to replace all appliances with Thermador top-line products. We spent about $30,000, anticipating a great kitchen experience with their products. Instead, we were utterly disappointed and left wishing that we had picked almost any other appliance brand! The Thermador Convection Oven Microwave MC30WS/01 is a nightmare. Every single time you have to use the microwave you have to endure a 2-second ‘boot-up’ process that flashes “Thermador” accompanied by a loud tinny tune. WHY??Then it takes 3 steps to select a simple microwave setting to finally get it going. But, if you start the unit and step away to do anything else (which is what you do all the time!) it will hammer you with a loud alert jingle that it is done - not once or twice, but again, and again, and again and again and again and AGAIN… a total of FIFTEEN TIMES! WHY?? And there’s no way to silence this “feature”. For $3,000 all we bought ourselves was a dose of daily aggravation. Similarly the Dishwasher DWHD650WPR/13. Once it completes the wash cycle, it too announces repeatedly - SIX loud beeps which repeat over and over SIX times, even in the dead of night.. and the only way to stop that madness is to go and open the unit’s door! It makes us wonder if these products are designed to impose upon the user rather than to do their job and sort of disappear in the background? For instance if a user starts the dishwasher at night, does Thermador expect her to stand by until the cycle is complete and they can kill the alerts so that a guest sleeping in an adjacent room doesn’t get disturbed? Or if a user starts the microwave, are they expected to physically stand by so that a string of unending alerts don’t wake up a sleeping baby? It is as if the people who designed the products never used them themselves. Otherwise it is hard to understand how anyone, especially a company like Bosch / Thermador, would let this stuff fly. We’ve never been so disappointed with appliances in all our lives, certainly not ones that are so expensive.

I purchased this Thermador oven in Dec. 2005. On Thursday, Nov. 20th, my oven just stopped working. Wording in Red flashed across the panel F-24 Refer to Manual. My Thermador manual shows the reason for F-24/25 appearing means someone leaned against this panel for over sixty seconds. Ive never seen this before. We followed the directions to correct. Nothing happened. I called the Thermador Service ph#. Thermador sent a Technician Monday, Nov. 24th. This Thermador Technician said my manual is wrong, and the problem is the Cooling Fan broke. Then, Im informed it will be Dec. 11th, before this part is in. This is a part Thermador makes! I have a turkey in the fridge for Thanksgiving this week. I called Thermador today, and the person sounded she didnt want to speak to anyone. Very rude.

Since Thanksgiving Eve our 7 year old wall oven SDC302ZS has been showing error codes and dying at all the inopportune times. I dont use the oven all that frequently, maybe twice a week, so its very disappointing to think it may be dying after 7 years of light usage. When it was working in the past, I was very satisfied with its options and convection performances. I would like to ask Michael who wrote a Dec. 24, 2014 review, where he purchased the electronic part that failed, since his description of what failed on his oven sounds exactly like what were going through. I cant afford a $500 repair bill for a $5 part, but think my handyman could handle the repair if I provide the part.

I have to say that I purchased this range with great expectations thinking that Thermador had such a wonderful reputation; however, I am extremely disappointed in the performance of the larger oven. We had a small dinner party catered, and it would not hold the heat to finish preparing the dinner on her large sheet pans. Ive had problems with the lights not working intermittently, so I decided to replace the bulbs (which the manual states is a DIY maintenance item). This is not a DIY job because you have to crawl into the oven to reach them (there are 2 of them in the larger oven), and in order to do it properly, you pretty much have to remove the oven door. Suffice it to say that I now have to call a repairman to put the door back on. The first and only time I tried to clean the oven. The amperage on the circuit is exactly that specified by Thermador.

I purchased my Thermador range in August 2013, I also purchase an extended warranty because it was so expensive $10k+. There was a problem since day 1, they sent me technician after technician after technician and still I cant cook for my family. The range never worked correctly and each technician has changed parts and still nothing. My extended warranty only has 1 company that can service a Thermador appliance and they cant fix it. What is the use to buy something thats supposed to be top of the line if it doesnt work and there isnt a lot of repair companies that are Certified to fix it - because its a top of the line appliance.Dont buy Thermador!!! My neighbor has a cheap range and is always cooking... I didnt read reviews before I purchased my range, I thought I was buying the best of the best. Hopefully my review will save another family from the hell Ive been through.

I spent over 25k for all of my appliances which include a Bosch Dishwasher, Thermador Convection Oven, and Thermador side by side refrigerator. Everyone of my appliances has either had a recall or failed. If you try to call Thermador for help, FORGET IT. You have to wait days before you get someone to come to your house. Once you get a Thermador technician to come by, God help you if they do their job right. Oh, if your appliance is over 10 years old forget about getting a replacement part.

Use gas range daily, no problem. Rarely used oven, maybe 20 times the most before it stopped working. Replaced electronic module located between oven and range. How stupid! Used the oven less than 15 times within 3 years and it failed again. The last visit cost $700. After reading all the negative comments about Thermador, I am buying an electric oven and the hell with this piece of junk! Frustrating to spend 2 hours baking and the meatloaf was cooked only on the surface. That darn thing quit half way without warning!

I purchased more than $20,000 worth of Thermador appliances in 2007 for a whole kitchen remodel. Fortunately, I also purchased an extended warranty as well. The oven was installed in June 2007. The first problem within the first week was when the ignitor for large oven was not working properly, and nearly made the oven explode. Since that time, I have had over 10 service calls for the same problem. The large and small ovens are not working, and the x-lo burners are not working, or not cycling off and on as well. I have had ignitors replaced, and control boards replaced, numerous times (ignitor gap adjustments, etc.), all to no avail. It works for two or three months, then stops working altogether. This was my third ruined Thanksgiving dinner. I told Maytag (the extended warranty company) that I wanted a replacement oven. They pretty much laughed at me. Unless the same item has been replaced three times within a calendar year, they will not replace it,and theyll only fix it. At this point, after reading all of these complaints, I dont think it would do me much good to get a new one, because they apparently only make junk, which will obviously not work anyway. Not what I had hoped for, out of an $8,000.00 stove. I placed a complaint with the BBB, but there were already four on there that had not been responded to by Thermador. What a surprise. I can not believe that this company is getting away with this. Isnt there a law against knowingly selling faulty equipment? Buyers beware! Now, I am stuck with an oven that cost as much as a used car, and I will have to continue to pay for an extended warranty, just so I dont get stuck with the bi-monthly repair bills.

We have a Duel Fuel Thermador range. We bought it about 4 years ago. But due to construction, we have only been using it for a little over three years. At a minimum, we have replaced two circuit boards, two fan motors in the hood and most recently the boiler coil has caught on fire and appears to have partially melted. My three-year old was standing next to the oven. If I had not been in the kitchen to turn it off and pulled her away, it could have been a disaster. I have called and asked for this unit to be removed from my home.

Called Thermador when my very expensive microwave-convection ovens quit. Two company names provided, one out of business, other doesnt do Thermador anymore. Find one company an hour away, and they have one person who might get out in the next 2-4 weeks to see what the problem is. Asked customer service for service manual. They refuse to provide them. I CANNOT recommend Thermador to anyone. An appliance you cannot get service on is a waste of money.

Yes, its been 12 years, but, for what we paid for this oven, to have the horrible response from Thermador. And, to have a piece of scrap metal after paying $480 in repairs...well, just unthinkable. Customer service was dismissive, at best. Condescending at worst. My story begins. Purchased 12 years ago, several repairs along the way, but she was well used. Then, about 4 years ago, the self cleaning went. I had only used it twice, so it was not worth putting up with or paying for repairs (which are quite expensive and require a Thermador Tech to come out). No error code, it just wouldnt work. Then, the broiler started to give me trouble. All of a sudden, we had the power go out and BOOM! We have no oven with 1 error code indicating the main circuit board is out. While the board was $250 -ish, with the service calls and labor, the cost was about $480. Which, I would have been fine with, if the oven worked. The tech put the oven on, it went on, went to about 275, and he determined it was fixed. That evening, in preparation of dinner, I turned the oven on and it would not go beyond 325 before shutting down. I called back. We are on service call 3 at this point. He cant figure out the problem, maybe a faulty circuit board, he will have to contact Thermador and get back with me. Service call 4. Wow, big problem, it is NOW the blow motor. And, they no longer manufacture Blow Motors for this model. (Used to be a $100-ish part, pretty inexpensive). Well, sorry, but the main circuit board is not refundable, basically, ** you. I called Thermador, initially, to ask about the Blow Motor.I was told, Well, these arent like automobiles where we manufacture parts forever. My response, Well, you charged me as much as my first automobile, so I would think there should be an alternative. Sorry, check online, see if anyone has old parts...basically, ** you. So, I begin the search for a new oven, and yes, I have EXCLUDED Thermador from my search. I begin to think, how do I verify the tech didnt break this blow motor in his install? I do not think I should have paid for this repair if that is the case. Or, did he misdiagnose and there were 2 issues he should have seen, basically saving me the payment on the board.So, I call Thermador again, to verify if there are multiple issues, should I have seen multiple error codes? Seems like a reasonable question. Well, customer service cant answer this. Only a technician can. Ok, transfer me to a technician, please. Well, they are on the road. Well, can I leave a message. Well, no. Well, can someone else answer this? Well, of course not. But, I will be happy to get you another outside technician to come in. But, you see, I know the error code, I know the part is not available, why would I pay for ANOTHER visit to tell me my oven is a 400# piece of trash? Maybe I should be happy I had 12 years of reasonable happiness with her, but, I would hope that when you pay this much for an appliance the Co would stand behind her. Well, just to let you know, that will only last for a few years, until they stop manufacturing parts for it.

Where do I begin? The refrigerator, ice machine leaked and ruined my beautiful wood floors. The doors dont line up properly. The cook top on my stove needed repair. The clock on my oven stopped working and now the microwave sounds like there are loose parts in the machine. Nice looking appliances, but not worth the money! Do Not Purchase Thermador. There is better out there for the same money.

Thermador Oven ME ll0: I just ruined an expensive coffee cake that I was making for company that is arriving tomorrow. After increasing the temperature by 25 degree and baking an extra 15 minutes, it appeared to be done by testing with a toothpick. After wanting 10 minutes to turn the cake out the middle was raw. We purchased the oven October 2014 and experienced problems with the temperature. The service man came out in November and replaced the motherboard but this did not fix the problem. It is sad to say that if I could afford a new oven, this oven would be the trash tomorrow. We owned a Thermador Oven from 2005 until we moved in 2013 and it was a wonderful oven. Not so with this one and will advising everyone I know not to buy any Thermador appliances.

We purchased all Thermador Equipment for a kitchen remodel. After two weeks the refrigerator handle fell off our $9,000 column refrigerator/Freezer, then a couple weeks later the freezer handle fell off too. I contacted Setzers (who I bought the equipment from here in Jacksonville FL) who contacted the repair center. This was in Mid February, and after several emails and calls it is now Mid May and still nothing! I also call Thermador who really didnt seem to care that their equipment is falling apart. I spent over $20,000 on Thermador Equipment, you would think they would have been somewhat concerned! Im still working on getting these handles put on but I would not recommend getting Thermador. I will never use them or Setzers again!

Our 13 year old Thermador oven relay panel caught on fire. After extinguishing the flames, I contacted a service company and Thermador. Thermador said replacement parts are made for ten years and when they are all sold, Thermador cannot supply parts for its broken ovens. I do not want to purchase another Thermador oven knowing after ten years parts are no longer made.

Found out Thermador doesnt make replacement parts for appliances over 7 years old. Self clean lock device isnt working and $160 service call to find this out. 13 year old range paid $2,600! I will NEVER recommend or purchase Thermador again. This range looks brand new. I ran the self clean twice a year. This is HORRIBLE customer service.

Bought a high end, very expensive, 30 refrigerator from thermador. Less than a year after installation I noticed a crack in the unit itself (not a drawer or accessory). I called Thermador, and the best they would do for me is send out a tech to patch the crack with epoxy. Now, a year later, the crack is wide open again and getting bigger. Terrible, flimsy product. Not worth the $$$ and Thermador does not stand behind their products or honor their warranty. Buyer beware.

In the evening (a min of two hours after I finished cooking) my husband and I hear the range making a ticking sound and trying to re-ignite. When we examine the range we notice that all the knobs are turned off but the stove is obviously leaking gas. Our stove is less than a year old and when we call customer service to report this emergency - the soonest they will send a technician is in a weeks time!

We got an error message on our Thermador range (Product Number PRL486JDG) today. A circuit breaker was flipped by accident and this caused the error message. We called Thermador for help, and the solution they offered did not work. Service is scheduled for 12/2, so I dont have my oven for Thanksgiving! We have had nothing but trouble with this range since we bought it. Its a terrible product, unreliable and service is hard to come by. I regret this purchase.

I purchased a complete set of Thermador appliances, double oven, microwave oven, dishwasher and refrigerator three years ago for my kitchen remodel. Every appliance has stopped working at least once. This Thanksgiving 2011, while cooking dinner for 25 family members, the ovens went out again. The oven and refrigerator has quit three times. They were repaired once under warranty and I have paid over 1600.00 for the other repairs. This stuff is junk. The service hotline was unhelpful and kept giving me service companies that would not work on their product anymore. I will never recommend or purchase anything from this manufacturer again.

We had a range from Thermador that never quite worked. After growing frustration, we finally called service and they told us that there was a defect with the logic board for our year of manufacture. However, because we waited so long (partially because of the pandemic) we were out of our two year warranty and they wouldnt repair the defect without spending $700 on the repair. This is for a $20,000+ range. Avoid this company like the plague.

I have a refrigerator and freezer combo, everything works fine but there is a clicking noise that recently started that my dog is reacting to. It happens twice a day for about 30 minutes and there is one click about every 5 minutes, seems like it is coming from the bottom. Had a repairman to the house, said everything is fine and I cant diagnose it since I dont hear it and of course it happened again the second he left. I dont care but my dog freaks out every time this happens. Anyone out there have any clue what this could be and how to stop it? No warning lights or error messages at all. Thanks!

Bought Thermador gas oven, hood and dishwasher last December. I will never ever again buy Thermador and sister brands (Bosch, Wolf) nor will I recommend to anyone. Totally junk quality appliances. In the first week, they had to come back to service the dishwasher as all the settings were on max and melted a bunch of plastic containers. Then the oven - the paint started chipping off the burner tray. Tech came and replaced that. Then the exhaust fan in the hood started making very loud noises and the tech came again, said the fan has to be replaced (luckily under warranty) but no sign of the fan in six weeks. Called them again and again and it is backordered! For a supposedly top of the line appliances, their customer service is atrocious - very indifferent attitude. They are not allowed to make follow-up calls so you have to keep checking. By the way, their parts are outsourced as is their technical service. Pure garbage. Thermador is made by Bosch so I imagine that Thermador, Bosch and Wolf are all equally crappy. Bought the entire set up late December and still everything not functional! Unreal! Too bad in NJ there is no lemon law for pricey appliances. Sorry there is nothing less than one star in the review category.

We built a new home and Thermador MADE us upgrade to the newer model because they sold the one we bought. THAT said, our freezer broke 2 years later. After multiple attempts to repair with a local third party repair company, Thermador admitted they CANT fix our freezer. As you can imagine they will NOT replace ours free of charge and want to charge us money for a new one. We have been trying to get this fixed or replaced for over 6 months and they will NOT help us. They will NOT do what they say and they will not email or call us back as they have promised over the last 8 phone calls. Each time I call I sit on the phone for at least 30-50 min before getting through and getting NOwhere with them. This is an awful company with awful service and products. DO NOT BUY their products. It is the worst service I have ever had by a luxury company. what a waste of money and time.

The overall performance was just as expected. It performed flawlessly. With its easy to use setup it was perfect for me and my family. There wasnt single thing on there that gave problems or had you questioning. Well for we paid for it its worth every penny we put down into it. I couldnt have been any more satisfied with it than I already am. I would recommend this brand to anyone and have already recommended to everyone I know. We have the stainless steel model with the side by side oven racks and double top cooking ranges and let me just say it looks absolutely stunning in my kitchen. Very sleek and modern look that would make any kitchen look spectacular. The overall size was just perfect for what I needed. Im able to cook multiple things at the same time without crowding my cook area. That goes for the oven and the ranges. If youre like me and have a big family and love to cook great food this is what youre looking for.

We purchased a Thermador built-in refrigerator in 2006. Last month it stopped working and we were told the heat exchange had given out. After waiting 3 weeks for parts from Thermador, the service man found while repairing it that water had gotten into the heat exchange. When he called Thermador and spoke with Bart, he was told the only thing to do was to attempt to blow the water out with nitrogen. When the repairman said this wouldnt work, he was told there was no other option. Since neither Thermador nor the repair service will guarantee this will work for longer than a year at most, there is no point in getting it repaired. Since Thermador will do nothing about it, I can only determine to never purchase another KitchenAid or Thermador product. And of course, to tell all my friends to avoid them as well.

Thermador provides no assistance in the warranty process! Glass broke on our built in oven shortly after Christmas and they will not return phone calls or provide a service person. I would recommend never buying a product from this company again!

Buyer beware - if you need support, you won’t get it easily from Thermador based on my experience. They charged me about $750 for a replacement part for a fridge. The part arrived in approx. Sept. 2021. For two months they have been unable to coordinate two techs (the number needed) to come install the part for my fridge. On the first visit, despite my reminding them in advance that we needed two techs, only one came and couldn’t do the job. He rescheduled for a month later. On the day, no one came (not a typo). Instead, Theramdor claims I cancelled the appointment… Why would I do that? Now it’s the third visit —11/29/2021. Despite advising them again that we needed two techs, they coordinated only one. I called today (11/28) to confirm they would get two out here, and there was literally nothing they could do to confirm one way or another. I’ve asked to speak with supervisors on multiple occasions. I keep being told a supervisor would “call me back.” No one has ever called me back. For a company selling high end (ie, very expensive) appliances, you would think they could treat their customers with a smidgen of respect. Definitely the last time we buy a Thermador product. It’s just not worth the headache in my opinion, particular with an appliance that is only about 5 years old.

Bought 6 Thermador appliances 2012 for 20,000$ dollars. Family of 2 retired persons. We had one service on the dishwasher after 2 years. Just called for repair on the fan end the oven. They are asking 800$/parts and 500$/labor for a total of 1300$ +taxes. Find it outrageous, unreliable appliances. Given that we are good clients, we proposed they offer the parts for free we will pay the labor. After 2 calls, they asked for a written request which we did. After waiting 3 weeks for an answer, we called back to be told that the decision had been given the following week, but they are too busy to call their clients back. CONCLUSION: UNRELIABLE APPLIANCES / EXECRABLE SERVICE. CHOOSE SOMETHING ELSE.

Purchased over $50K in Thermador products in doing a renovation of our kitchen. The first 60 Range/Oven we purchased began failing (oven wouldnt light) within 3 months. After six service calls, new wiring, new motherboard, etc, still didnt fix the issue. Used social media to force Thermador to replace the range, now six months later, same issues with the new range. Customer service is awful, giving us a hard time about repairs because our purchase date (of the original range) is pre-warranty. DO NOT BUY THERMADOR!!! Choose Viking or some other manufacturer.

The oven stopped heating and the repair company said we need a new control board. Guess what, Thermador no longer makes the part so the oven needs to be replaced. After talking Thermador customer support guy, I was told that I need to replace the three piece combo even the microwave and warmer are still working. Can you imagine the quality and service they provide for such a high end appliance? My old oven kept working for 30 years. They just assuming we can throw everything out and get new ones every few years? I just dont trust them. Does anyone on this board have gone through similar ordeal? Is it possible to only replace the broken oven? It seems to me these have separate controls and why we have to replace all of them when just one thing breaks. Thanks in advance for any help or suggestion.

Thermador 48 double oven ,4 burner, grill and griddle - We remodeled our kitchen in 2005, and I purchased what I thought was the best cooking appliance available. I was sadly mistaken. The small left side oven no longer works properly and can only be used as a warming drawer. The temperature will no longer go above 120 degrees. The part needed to repair this I am told is $900 plus labor. I doubt if I have used this oven more than 25 times since it was installed. I’m very dissatisfied since the oven we replaced (not Thermador) had worked perfectly since 1986.

The oven self-clean never worked. I am going on my 4th ERC mother board. Ive replaced sensors, cooling fans, thermostats. Thermador refuses to take responsibility for this product that never worked properly. Currently, its not working again and they want me to pay to have it repaired again. Im so disgusted. That oven was $7,000+. If anyone wants to start a class action, I am in!

I purchased the Thermador appliance package that included the Sapphire dishwasher in 2020. Since day one we have had nothing but problems with the dishwasher. Dishwasher not drying- then after the first use we got an error code, then after the technician came to fix the issue, the floor display stopped working and the dishwasher drying cycle again failed. I had heard from friends that the Thermador dishwasher was no good and now I understand why.... How can a company peddle this garbage?I am requesting a new dishwasher as I don’t think it’s fair to have bought this lemon that never worked from the beginning. Am being told by the supplier- Ferguson’s that we must have 3 service calls before a new replacement can be considered. With Thanksgiving on the horizon I’m already fearful that it’s going to be a disaster. I always stood by Thermador products- but if this issue doesn’t resolve soon- this will be the last time I ever purchase one of their products.

After purchasing our Thermador Range, Model # PRD366GHU in 2011, the oven has stopped working on multiple occasions. Only to finally find out, from the most recent service tech, that there is a design flaw in the range and the heat of the oven when its in self-clean mode, trips a high-temp cut off, leaving the oven inoperable until the cut off is reset. So after spending all of the money that this high-end brand charges, youd expect some sort of resolution from Thermador customer support... not so fast.They have started a file, not approved reimbursement of the service calls and I continue to chase them after being promised callbacks. This seems to be a serious defect in this range, with multiple complaints regarding this very same issue. There appears to be no work around, other than not using the self-clean mode, REALLY? Consumers be aware. Thermador needs to respond and address this issue with their consumers. Ive totally lost all brand loyalty.

We recently purchased a new Thermador oven Model MSD301WS/01. The user interface is horrible as it uses a display panel that is located about 2 feet off of the floor and requires you to swipe the menu options (like a smartphone) to make your selections. I literally have to kneel down on the floor to read the display and the text swipes so quickly that I have to carefully swipe word by word to find what I want to do. I never thought that turning on an oven to bake something would be so difficult and uncomfortable!The oven comes with WiFi capability that is impossible to connect to your router. It is so bad (not even sure if it works) that there are 3 places you have to get instructions to try and connect it - the user manual, a special home connect instruction pamphlet, and the app you have to install on your smartphone. After spending several hours trying to connect to my router (I come from the IT industry) I finally called customer support. We spent almost an hour trying to get it connected while he gave me step by step instructions from 2 different instruction sources. We could never get it connected so we decided I need a service call. He told me that if the problem is due to connectivity from my router then I would have to pay for the service call. My router works fine but I think that this is really poor customer service! I discourage anyone looking at new ovens to buy this one. I will probably send mine back.

To make this short, we have had 8 repair visits. The electronic display boards had to be replaced 4 times, the heating elements two times each oven, wire terminals to the elements, and broken door hinges on one oven. When we last experienced having the oven fail to heat, there were no replacement parts (in December), and then the 2nd oven stopped heating just last week (Jan). I have called and written but no one at Thermador at BSH Home Appliances, 1901 Main St. #608, Irvine, Ca. will respond nor have they ever cared. This is the only address I have been able to find to lodge a complaint. All of these visits amounted to more than $1000. Thermador products are junk.

I purchased a 30 Stainless Steel Thermador Range Hood HSB30BS in June of 2008. Within a year and a half and six months out of warranty, the buttons that control the fan and the light began to come off. They are push buttons and are configured in such a way that when you press one to change the fan speed, another will be pushed out and deactivated - similar to an old style car radio with mechanical buttons. The problem is that the sub-assembly that receives the metal buttons is a square plastic peg and the button itself on the inside is round. The proverbial square peg in a round hole. The plastic gets worn and the buttons shoot off when they are pushed. I asked for the repairman to leave the sub-assembly with me after the repair ($350.00) to see exactly what went wrong. The hood cost me $700.00 new. So now that it is broken again, it does not make sense making the same repair again with a poorly designed part. I contacted Thermador the first time it broke and the best they could offer me was 10% off of the cost of the replacement part. I was busy at the time and was not able to write a proper letter to someone at Thermador, but I have to wonder if the results would have been much different. I have a Thermador stove as well that had a cooling fan motor ($300.00) repair just a little over a year and half after purchase. This one was out of warranty too. The stove cost $3,700.00. So I am, for obvious reasons, not a great fan of Thermador. I had two other repair calls on the stove to deal with a faulty ignitor, but they were thankfully covered by the initial warranty. I have never been a complainer, but it is hard for me to believe that I have just had bad luck with this companys products. I am a contractor by trade and like some of BSHs products. Bosch makes good tools and others that are not so good. At a certain price point though, my expectations go way up. Thermador looks nice and thats about the only nice thing I can say.

Cleaned dishes well but difficult to load. Was told racks were designed for European size dishes! Middle rack had to move as a unit either up or down, couldnt tilt it to accommodate dinner plates below on one side and tall glasses on opposite side of middle rack.

Updated on 11/03/2020: We bought a package of appliances for our home and because of past experience (20 years ago) with Thermador we decided to go that route again. It was a huge mistake as Thermador quality and customer service are far different now. We paid about $13,000 for the range and it has not worked since being installed. Had a service appointment scheduled which was three weeks out. When the date came no one showed up and they conveniently said they showed no appointment in their records. This caused another 3 week delay. Guy finally showed up today and once again he said he had to order parts and will schedule an appointment to install the parts. We are now at 2 months without an operating range. I strongly recommend anyone looking at Thermador, Subzero or any of their products to rethink it. These people are difficult to deal with, have next to no customer support and they could care less about their companys failure to take care of its customers.Original Review: We remodeled our home and used Thermador products. We originally had a Thermador range we build home the home 22 years ago. That range was pretty problem free. We bought the same type of model as well as a subzero refrigerator and other appliances. We just moved back into our home and tried to use the ovens. They failed and are not working. Called Thermador and they said it will take 3 weeks to get anyone out. No sense of urgency and next to zero in support. I would never use their products again and will certainly never recommend them. To expect someone to wait 3 weeks is insane.

Thermador -Unless you enjoying seeing F-34 codes on the panel, do not buy! Their products are suppose to be a higher end brand of appliances and the cost goes right along with that. I have a Thermador built in double wall oven. I cannot tell you how many control panels I have had replaced at $486 each plus labor! Tack on the relay and touch panel replacements, Ive clearly spent more on the repairs than the outrageously priced oven. I had an authorized Thermador service company here. After following the advice of THERMADOR tech. (who was on speaker phone,) they decided to replace the control panel. That was done but it did not fix the problem. So now trying a display panel BUT once an electronic part is opened it cannot be returned. So $486 down the drain. When panel was connected something happened with electric and everything went out. Now they say I need relay, control and display! NO THANK YOU!!I have never written a negative comment on any appliance before and probably would not have bothered with this, but the poor customer service was worse than the actual horrible oven. When I called customer service, I can tell that she was not interested in what I had to say. All service call copies were emailed to the email address given with a case number she gave me. I followed up 3 days later and of course they said customer service gave me the wrong email address. Back to square 1. No working oven, in the middle of a pandemic with a family of 6 and only a cooktop and microwave. Thank goodness my cooktop is a Viking. Never had a service call on it. I am purchasing a new wall oven. I would love to drop this off at Thermadors doorstep. Purchasing a new oven. Needless to say it will not be a Thermador.

We are really impressed with our new dishwasher! It is well designed in many ways. Our old DW had a small third top rack, like this one, but the rack in the old one was too shallow to hold things like our frying pan spatula and was fairly useless. This rack holds those utensils nicely and has a super silverware holder built in, so we removed the silverware holder from the lower rack, which makes more room in the lowest rack. Which brings me to another impressive feature. This dishwasher holds a LOT of dishes! The slots are very close together, which made me wonder if there was enough room for the dishes to get clean, but it does a great job of cleaning, even though I follow their recommendation and do NOT rinse my dishes. If you worry about odors like I did, when you shut the door, it REALLY closes tight, so the dirty dishes do not smell up the kitchen. As a final note, the cycle is quick, and the default energy-saving drying works so well that even the bottoms of my coffee mugs, which always used to have a small amount of water that I had to dry by hand , come out completely dry.

We had a large Thermador freezer that was not new. The connection to the water/ice line failed, leaked and created significant damage to our floor, subfloor, related drywall and painted surfaces below the freezer. We followed Thermador’s straightforward claim process. The dollars were meaningful. They (their insurance company) were fair, responsive and totally professional. What a pleasant surprise. From now on, we do everything Thermador.

My Thermador double oven is only 3yrs old. The first problem I had was to replace the clock. It had stop working. Thank goodness it was still under warranty that time. Now after 3 years having the oven, my stress level had sky rocket. First, it took over a month to finally to get an authorized technician to come out to look at it. So, I had 3 technicians to tell me what parts I need to replace it. Thermador have given me 50% off the price of the parts. Well I guess the management felt sorry for me since it took over a month to get a Technician out here. So, the technician ask me to order the first two parts which was the wire harness & module control. Well it still didnt work. So I order the 3rd parts; it still didnt work. Then I finally order the 4th part which is the power supply. My oven is still not working! For the fourth time of replacing this parts. This oven is totally curse. This is beyond me. I have never in my life had never run into this kind of problem. Worse than a vehicle. This issue has been going on for 5 months now. Please if someone is reading this or had the same similar incident. I need help!

We bought Thermador appliances for our kitchen when we remodeled at the year 2010. We expect these luxury appliances can last long long time because they are all built-in units. First, we received damage refrigerator aluminum panel at the beginning that we need to hold the installation to wait for replacement. It took almost all day to install the refrigerator. Three years ago, the motors need to be replaced. It took half day to replace because you need special tool and only have very limited space to work. Now, we have the 2nd failure of microwave in last two years and We were told the microwave is not repairable. It is almost $6,000 because it is one unit with the oven. As an owner experience of Thermador, the quality is not you can trust. Do not be fooled by their pictures or promotion. Their quality is very LOW.

We purchased a complete Thermador package in 2015 that included the side by side fridge and freezer unit approximately $8000.00. The first 18 months, no problems. Then water/ice started to run down the inside of the freezer and interfering with the unit fan. Which then resulted in the temperature rising above freezing. The certified Thermador repair folks have been out at least 6 times and have replaced almost all of the components of the freezer unit usually at a cost of $200 per visit. When working on the unit, they were in voice contact with the Thermador technicians doing what they were told. Each repair lasted 3-4 months and then water and ice began to run down the insides of the unit, same old problem. Thank heavens the local, certified tech is nice to work with and he is totally frustrated with the Thermador experts. I would think Thermador would replace such a defective unit at cost or no cost. But not at this date. Working with the local tech we are going to send an itemized cost of repair to Thermador that has occurred over the past years and see what happens. Will keep you posted.

We bought a very high end Thermador dishwasher, DWHD630GCM, about 20 months ago. Four weeks ago, its lower pan completely broke so we called their repair service. The repairman told us that its not reparable, but Thermador should replace it because the hinge is not broken and hence the pan could not have been broken by us. We called Thermador to replace this dishwasher, but they flatly refused by saying that there is no manufacturing defect in this dishwasher. It is patently absurd that the bottom pan can break by abnormal use but the corresponding hinge on the door does not break.

I just purchased Thermador/Bosch appliances for our newly constructed/remodeled home. I regret it already. The refrigerator needed a replacement part at installation. This should have been a blazing red flag. 3 months after installation, the dishwasher stopped functioning. The part is on back order for so long that they are giving me a replacement, but it will take another 3 weeks. I will be out of a dishwasher for approximately 8 weeks. I have an infant meaning that I have to hand wash all bottles/breast pump parts non-stop. The customer service is garbage - the four (yes, count them, four) women I have spoken to are all rude and it appears that their employees take vacation every other day (at least that is what they have been attributing repeated lack of responsiveness). I hate this company already and now it looks like I am going to be dealing with them for years to come...great.

I purchased a Thermador gas range years ago for $5,000.00 new. Since I purchased it has broken down at least 8 times. It was replaced new one 1 year after purchase because they could not fix it. The new one has broken down several times since replacement. The stove portion will not light. Thermador service fixed it recently, it lasted one day. Thermador service is the worst repair service out there. They do not care about their clients. They are rude. This range is a piece of crap. DONT BUY THERMADOR.

We paid a little over $25K for Thermador appliances and have had this equipment for almost three years. Our experience has been very poor. Given the price point, the equipment is unbelievably terrible. i.e. Our GE Profile appliances in our prior house had ZERO issues in 5 years and the equipment was 4 years old when we moved it. Thermadors customer support is difficult to reach. Theyre techs act like their is not a larger issue at hand even after youve called them 5 - 7 times over the same issue.1. Double Oven (digital version): The double oven is either too hot or too cold (weve called Thermador 5 - 7 times and every time they come out their techs say Our ovens are within tolerance if they are 25 degrees over or under the set temperature! Literally, the $400 Magic Chef oven/stove top that I grew up with had a more accurate and consistent oven temperature than the Thermador.2. Stove top and Fridge: These havent been so bad. The stove top had some issues with flames not burning even, which was resolved with new hardware. The fridge hinge wore into the plastic which was super annoying.3. Dishwasher: Three years into use, this dishwasher stopped working. Weve spend $500 in repairs and the non-Thermador tech said that Thermador appliances are known to have maintenance issues. Dishwasher will not run. First the pump stopped working, but it turned out there was a wire loose. Now we need a new electronic panel--Im throwing this thing out and buying a Miele or Asko.4. Customer Service: No joke there are times that Ive waited for 30 - 50 minutes to reach customer support. Thermador techs tend to be arrogant and believe their equipment is the best (which wouldnt be a big deal if Thermadors appliances backed up it).I would not recommend Thermador--youd be better off buyings anything/something cheap from Lowes or Home Depot.

We purchased a brand new Thermador Range based on the fact that weve owned one in the past and loved it. Since we moved into our brand new house, the oven has not worked. They have sent a tech out four times to repair it and it has been three months and we still do not have a working oven. They have finally agreed to replace the oven but cant tell us when we will receive it. This company has horrible customer service and could not simply apologize and offer any sort of compensation for the inconvenience. We will never again purchase Thermador products based on their inadequate customer service skills. I finally spoke with a supervisor named Marie who said that she could send me a cutting board for my inconvenience. Do yourself a favor and purchase a Wolf Range rather than Thermador. We have a Subzero refrigerator and that company called to review how we like our fridge, what was our experience like and is there anything they could do to improve their service. Thats a company who truly cares and understands how to be successful. From now on I will only purchase Wolf/Subzero appliances.

Thermador Double Oven Model MED272JS installed April 2014. August 15, 2014 turned on the self cleaning mode for the upper oven for the first time, about 20 minutes into 1 1/2 cycle, heard a loud pop and noticed the interior glass shattered.

I bought a Thermador refrigerator (T360T810NS) in August 2014. It cost almost $8000.00. As other reviews have stated, it is noisier than I would have liked but that was tolerable. However, in May, 2019 (less than 5 years of service), the temperature sensor for the ice maker went out and had to be replaced ($420.00). Then it was determined that it was not the problem. It would have cost me another $500 to figure out what it was so I decided not to fix it. However, my major disappointment is in the response from Thermador when I tried to contact them. The people on the telephone were nice and did provide an email address after I waited over a month to get a response from the contact email on the website and after other calls. I sent that email over a month and havent heard a word and it did not bounce back. For high end appliances, they should have better consumer service. I will not buy another Thermador product.

I build my kitchen around Thermador appliances... I received my range in December. It kept turning off after 10 min could not use self clean etc. Tech came out to fix...but after coming 3 times with no success my place of purchase decided to replace the whole range. I received a new 60 inch range 2017 model. They dropped it off without installing the unit...so I had someone come who I paid to do install. After install I was getting a cooling fan error. I had tech come again and he arrived after his second visit. He arrived with wrong part. A week later arrived again with wrong part...then called to say he would have to come back because he wasnt able to move unit by himself. Now another appointment a week later. He arrived with a pump to lift oven but wasnt strong enough to lift it...so lucky I was there. I helped him move the oven to install cooling fan. While oven was out I asked if he can pls raise the legs in the back about an inch so unit can be flush with tile. His response was its not my job. After all this and to say its not my job was very annoying...so now he installs fan but Im still receiving same error. I called again. They are sending same the same guy out with a helper.The day of repairs I get a call saying his helper could not get out of his driveway due to snow...really...but I was able to leave house with the same area snow. Now its end of March still no oven. 4 months without an oven to use and taking my wifes taken 10 days off work for them to come and fix. Horrible service. People whatever you do stay away from Thermador. Im am now going to place of purchase and asking them to remove all Thermador stuff from my home. I will be buying Wolf and Sub-Zero. Not sure of the issues I will be having if any with them but it cant be worse than Thermador...worst customer service I have ever come across. Also I paid like 20k for this range. My old oven I believe was a Miele. Ive had for 15 years without an issue. All I can say is stay far away.

Many functions for the fridge and love the stainless steel. Has nice drawers that are interchangeable and a new modern design. Have purchased and would recommend to anyone looking for a new fridge. The refrigerator has a nice variety of settings to adjust the temperature. It also runs excellent and make lettuce and meats always stay crisp. The refrigerator has beautiful stainless steel door with a movable compartments so you can put a cake in there. The amount of room really helps because I can pack a fridge. Made it easier to have a lot of more storage and flexible cooling settings. Ever since my old refrigerator, Ive been looking to replace it since the late 90s. My old one was horribly outdated and didnt seem to hold my valuable food anymore. Purchasing this new one has changed my life for me and my family. This product was so high quality my aunt went and purchased one from one of the retailers. Amazing drawer spaces and high end LED lighting along with French doors. Perfect for my huge home gatherings and keeps beer cold.

We have purchased a full range of new Thermador appliances from Howard’s. We were instructed to make full payment for everything in July to ensure we get all our appliances in time for installation by end August. We are still waiting for our oven and microwave which we are told is on backorder for end October. They blame it on Thermador slow production. Why take our money if they can’t deliver? Calling Thermador to complain is the most horrific experience to go through. They keep you on hold for more than an hour and then cut you off. Twice!!! We have made a terrible mistake going with this brand, I can just imagine how their after sales experience is going to be if this is still pre-installation?!

We bought a flat cook Electric oven double, high price, and a dishwasher. When installed, did not work, new set of kitchen appliances. We call Thermador to fix it. No help available. We called Best Buy store Pacific section, no help. Poor support, non-professional customer service. We don’t recommend this brand. Poor company. Stay away from it, high price, poor brand and service.

I purchased a complete kitchen, stove, double oven, refrigerator, wine cooler, beer fridge and dishwasher 2 years ago, close to $ 40,000. I wish I never did it, this company is a complete joke: Beer fridge never worked properly from the 2nd month, hasnt been on at all in last 6 months, customer service is non-existent, thats the kindest way I can state it. They tell me every month or so to unplug it and let it re set (pull the brand new fridge out of the cabinet and unplug it!!) Horrible. Regular fridge had ice problems in freezer from day 1 and water condensation issues in fridge. No solution offered by their service dept, they tell me its sophisticated software and has to be allowed to work these problems out over time!!Cant use double oven, it actually works but it loudly blows hot air into kitchen raising house temp 5 degrees. So you cant use it and entertain in the kitchen at the same time. Cant stress enough for the same money or less, try the other big brands, this one you will definitely regret. They will not help you with the repair, they take your call, tell you someone will contact you, no one does, then they get agitated with you when you follow up. It pretty amazing, cant believe there isnt more negative comments about the product quality and service.

I bought a $4000 professional 36 oven/stove. The power outage just fried the circuit board. This was the only time a power outage has ever damaged anything we own. Their response was to call service department if power cycling for 15 minutes doesnt do anything. Then to talk to the power company about fixing the issue with power (like they can control weather). The part was probably $400 and the repair was for another $120-240. It could happen any time when there is a power outage.

Its the night before Thanksgiving and my Thermador oven has decided once again not to work. I cannot read an error code for it because that has not worked in over a year. When I tried to have that fixed, the technician said Thermador no longer makes that part. This product is 15 years old. The oven my mother used when I was growing up is still working and she has been dead for more than 15 years. Thermador has a racket going.

This dishwasher has such a foul odor that you dont want to open it to put in the dishes. We were away for three weeks so it was empty. We just got back home, opened up the dishwasher and it smells with nothing in it!!!! When we put our dishes in, theyre already rinsed off! I even soaked up the water that lays in the drain in the bottom of the dishwasher and made no difference. Thermador did replace it once for me with the same model and no difference. We had a plumber here and he said hook up was correct. Thermador rep came out and had no answer for the foul odor! What do we do? Were at a loss!

Remodeled kitchen and bought new Thermador 48 dual fuel range. I really like the griddle and make pancakes every Sunday on it. However, I did not expect the oven to be so noisy. When I preheat the oven, before it reaches desired temp, the really noisy fan comes on and stays on until long after I turn off the oven. I bought quiet DW as well as a quiet washing machine. It didnt occur to me that an oven could be noisy. It is impossible to have a conversation in the kitchen vicinity or listen to the radio when the oven is on. That obnoxious fan is just too noisy. Its annoying enough that Id never buy a Thermador again.

We purchased a Thermador convection 30 inch built in microwave double oven when we did a complete remodel of our home back in 2001. The microwave broke the first day we used it. Broken glass ended up in my food. Service people replaced the glass, which subsequently broke again the second time we used the upper microwave. I was then informed by Thermador that the microwave actually was not meant to cook the food but just to keep it warm. I did not bother to fix the microwave again. The convection oven never worked welI. We tried multiple times and the food did not cook completely. The upper oven door is very heavy due to the combo microwave feature. The doors have broken three times over the years. We have replaced the hinges twice times since 2001: Once in Feb 2008 and again in Jan. 2014. We were informed by an independent service man that the Thermador hinges are defective and that the company has known about this for years but has failed to inform the consumer. The new hinges that I just purchased apparently are the same defective hinges that I purchased prior. The company has made better hinges because the doors are too heavy, but they do not sell these to consumers. All I asked Thermador was to replace the defective hinges with the improved version but they refused. When our oven broke on New Years Eve, we had a house full of guests. Our oven was 350 degrees and would not close would not close, and it was a hazard to our guests. Our neighbors helped us tie up the oven with rope to keep it from burning the children. We feel strongly that the Thermador oven is an inferior product.

Purchased new for $7500 and has been nothing but a nightmare since. Bake element blew up 3 days after delivery. Control board shorted out 2 weeks after that. All of those 2 problems were manufactures warranted. Bake element has consistently burned out at least once every year since. All costing $128.00 each time. Less than 5 months ago the 2 fuses blew along with the bake element and the control board. That cost over $1200. Turned on the oven yesterday and the bake element blew up again with a loud electrical shorting noise. This time, the back side of the range caught on fire. I have burn damage to my hardwood flooring and wet plaster wall behind the stove. If I had been some regular consumer that did not have the knowledge on how to kill the power to the stove, it would have burned my house down. The stove is now a total loss. All of the wiring has burned up, along with considerable smoke damage to my home. I am thoroughly disgusted with Thermador. I plan to take civil action against Bosch, and file a class action lawsuit. This is a problem that has the potential to kill someone. Bosch and Thermador are fully aware of the problem and have chose to ignore it for many years. They will no longer ignore me. Please feel to free to respond to my posting if you desire to join the class action lawsuit.

I am the not so proud owner of a Thermador 302 series double wall oven with a malfunctioning right side door hinge and hinge receiver. Thermador no longer manufactures the parts and refused to assist me in locating them. The parts are difficult to find because the same parts are made for different companies using different part numbers and they are not returnable, so if you buy the wrong part youre stuck with it. In my case, the parts amount to about $400 (for stamped metal pieces) and Im neither willing nor able to take that risk. The oven is only 10 years old, which according to Thermadors customer support (or lack thereof) is beyond its life expectancy, and absolves them of any responsibility to support their product. They dont even have a technical support department, who could have told me not to bother spending $100 on a service call because the parts are no longer available. So there you have it folks, if you want a $2,000.00 metal planter, then go with Thermador. Otherwise STAY AWAY! DO NOT BUY THERMADOR PRODUCTS, YOU WILL BE SORRY!!!

The device is a decent size and fit the area we had for it. It didnt take much to get it in the right position for it to fit snugly. Very good performance of the device. We have had no issues with how it runs and we use it constantly. Only once have we had to unplug but that was during a power outage. Very nice looking machine with some nice trim details. This looks like a quality appliance and would help the looks of most any kitchen. I have enjoyed this refrigerator immensely and really like the brand and functions. If youre in the market you wont go wrong with this one.

Dont buy Thermador ranges. A COMPLETE WASTE OF MONEY AND A LOT OF IT. Weve had the ProGrand garbage for 1 year. Excluding previous problems, the most recent is the oven lights no longer function. Called Thermador for assistance. They stated that while still under warranty, the oven bulbs (2 of them) are a routine consumer maintenance issue and a tech would not be assigned. So, I spent $40 for a bulb. Despite I specified that no lights function in the oven, Thermador sent me only 1 light. With much difficulty, I replaced the defective bulb in the lower right of the oven. Powered the oven back up, AND NOTHING. Removed the new bulb and placed it into the upper left socket. After powering back up, AND NOTHING.Frankly, Ive never had to replace an oven bulb in a 10 year old oven, you know, the far cheaper commonly found brand names of Kenmore, Amana, Frigidaire or other LOW END ovens. But for $10,000 you can buy a Pro Grand and have all kinds of fun calling for support, technicians, and an oven that is pure, bonafide garbage. Get this, in preheating mode, the oven will on occasion never reach set point. Rebooting the power supply seems to help. The racks are a dream too. They are extremely difficult to interchange to a new height setting. And they DONT CARE.On a prior occasion speaking with Thermador support, I asked if I could convey my dissatisfaction with their quality group. Specifically, they have some serious quality control issues. I was told that was not possible. This oven, and the lack of Thermadors concern is all the reason a consumer needs to know that this product is garbage and very expensive at that, relatively to conventional offerings. STAY AWAY, DONT BUY A THERMADOR OVEN.

Bought a full kitchen suite of commercial grade Thermador products in 2013. Got the one-two-free promotion so a great price point and other leading brands had equal pro/con review. Have had continual problems since day one; oven has been repaired 4 times for motherboard, temp dial, heating consistency, burners not igniting; freezer ice maker repaired 3 times for clogging ice buildup which shuts down the ice maker and needs to be re-set. Still clogs and quits but I have stopped calling for expensive repair visits and now turn off the freezer for 10 minutes to re-boot the ice maker every time it clogs (about every other month); refr has salad makings consistently condense and rot with water after two days.Read all the manuals, following instructions. Today needed to change out a bulb in the oven and find the lamp housing installed backwards in the very back of the oven, making it almost impossible to get a screwdriver in to pry the glass lens off (well, actually havent got this accomplished yet so maybe it is impossible). The auto-shut off for warming drawer (as part of range) has never worked. Repairman said he could replace drawer for $1,000 - think I will place a $.01 post it note on it for turn-off reminder. Products all look great - but look for other brands! I would not buy Thermador again and as an architect I have my clients look at any other brand first.

My very expensive Thermador wall oven has been giving me an F-34 error code. When going online, I see we are one of many consumers experiencing the poor quality of this companys product. As frustrating as it is to need to call out a repairman, even more frustrating is that with so many of us having the issue, the parts are no longer available (or were ever available?) to fix the error. I expect a couple hundred dollar oven to be considered disposable but when you spend several thousand on what is suppose to be commercial quality, you dont expect to have to replace them in a few short years.

We remodeled our kitchen in 2016 and spent a small fortune on what we believed to be high end appliances with Thermador. The Thermador range/steam oven combo is a piece of junk! Thermador replaced the first one within a year because we had so many problems and now the current one we are on our 6th major repair in 5 years! The current repair - replacing the convention motor for the second time - has taken us over 2 months to get completed...and we are still waiting (theyve cancelled our appointment twice by not showing up). Thermador customer service is pretty much non-existent. Do yourself a favor and buy another brand!

I purchased the Thermador wall built-in ovens (SCD3022P) in 2003 and I am replacing the oven control panels for the 2nd time. The oven digital read out is gone for both ovens. First replacement was just after a year, after putting up a fuss managed to get it replaced under warranty. Now the 2nd unit ($333 + tax & installation) has faded out a second time and Thermador is unresponsive. We certainly did not expect this from a Thermador product. Based on this experience and Thermadors unresponsiveness I would not recommend the Thermador product.

We built our custom home in 2007 which was completed January 2008. We were living in California and spent five months out of the year in our future retirement home in Washington State. In 2014 we sold everything in California and moved permanently to Washington. In 2014 and 2015 we spent nine months of the year in Washington and the rest traveling and in Portland. My control panel went out on my double Thermador oven three weeks ago. I contacted Thermador and requested that they give us a discount on our oven part as we were not here using it as we lived in California and were not retired yet. The management told us that it was too long since it was installed. This doesnt sit well with my husband and I at all. We have had Thermador products for the past 35 years with a double oven and single in California as well as a stove top. We WILL NEVER BUY FROM THIS COMPANY AGAIN. This oven cost almost $4,000. The appliance people who diagnosed the problem had a terrible time finding this part. This is not acceptable either. Thermador is not a company that we will recommend to anyone with the outcome of this problem. Their management SUCKS.

Purchased Thermador Professional Double Oven. After 3 visits by the service department for error code issues, Thermador replaced the oven. The replacement oven started to develop intermittent issues …Not turning on, staying on even though settings where in off position error codes. Service came, and after spending time on phone with Thermador directly, his comment was “I have no idea what the problem is”. I am waiting to hear from Thermador what their next step is.

We recently purchased a Thermador oven and paid over $10k for it. It has been cooking very unevenly - undercooked on one side, burnt on the other. The burners also function unevenly. The process of getting it serviced has been a nightmare. Thermador, through Bosch, has been unresponsive, inflexible, and unwilling to resolve quickly. Weve had three service calls and the oven has gotten worse. Charles ** is our rep at Bosch and had been ineffective, and Ferguson appliances in Dallas was the showroom and has been unresponsive. Terrible, I would never recommend this to anyone.

I purchased a $6000 Thermador range, the leg covers were wrong size. I called the non-existent customer service, after waits of 45 min or more I talked to the installation hotline which is actually an ignorant whose only purpose is to transfer the call customer service. Once with customer service, you realized they are as ignorant about their product as the previous person, they decide to send a technician who came to my house a week later and could not install the leg covers. Of course no follow up, so after several calls and long period of waiting on hold, Thermador finally said I had to buy new covers because the unit I bought was a floor model and they are not responsible for missing or wrong parts on floor models. Stay away from Thermador.

Based on our experience, changing the one-year warranty to five years would be the only way we would recommend Thermador. You will read in my post what was under the one-year warranty, which is not sufficient. We purchased a refrigerator, stove and vent hood, dishwasher, under the counter double drawer refrigerator, and double drawer refrigerator top/freezer bottom, all purchased between 2017 - 2019. The vent hood motor, installed in 2017, has been replaced twice—one under warranty and one we just bought last week (11/2020) for $400++. The refrigerator replacement parts are drawer rollers, freezer drawer latch (not warrantied), and icemaker sensor was replaced under warranty. The double drawer refrigerator/freezer ice maker was not working when delivered in September of 2019, replaced under warranty. Currently, the dishwasher has a high pitch sound when you start it and only runs on the auto setting. All other wash settings do not run. Due to COVID, income loss, and out of warranty, we havent addressed this issue. Vent hood labels have all worn off, and if liquid splatters on the stovetop while cooking, mostly burn on the surface. Yes, a removable cover would be great, as mentioned in another post. How about one for the oven? Remember, all issues happen between 2017 and 2020; three years!

Its the same problem that I have read about over and over and over again. My 10 year old Thermador 27 double oven has had most of the problems described in previous reviews. The incessant beeping where you have to shut down breaker for it to stop, the default codes that pop up because of the erratic sensors, and finally the control board going on the fritz and finding out that there is no way to purchase anew or even rebuilt one because it has been discontinued. So, basically I have to spend $5,000 for a new oven when I only need a $300 replacement part. However, the good news is that I wont have to put up with this nonsense any longer.

We purchased a new Thermador range 1 1/2 yrs ago and have had serious problems from the very first time we used it. The major problem is Thermador has a Help number to call but it is staffed by many young girls who know NOTHING about the range. I asked over and over again to speak with a tech to describe the problems and it was not allowed. (My husband and daughter are Engineers.) One of these Help girls actually told me she did not think 2 hrs to warm an oven was excessive and also there is no reason why this range would not last us 4 or 5 years!The oven would not warm up beyond 100 degrees and I ruined many meals. The repairman finally came and had to replace a couple of parts. He had to replace the computer again (which is located under the griddle and on top of the oven/broiler). Common sense tells me that is not good. Six months later problems again, the computer had to be replaced a second time along with many other parts. This week when we tried to self-clean the oven for the first time the mechanism worked for about 30 minutes and stopped. The repairman came again. Cant find anything wrong, didnt fix the problem.For the $11,000 range I would not even think of purchasing a Thermador product again. As I said the biggest problem with the company is when the oven would not work and there were 12 people in my dining room waiting for a Christmas Brunch there was no one to call who knew anything about anything (morons answering the phone)! It is extremely important to have a Help number with a competent tech person on the other end every day all day because youll need it and Thermador doesnt have it!!!The CEOs name is not to be found anywhere so no letters to write either. This unit has too many functions operated by the computer which is located in an area between a HOT oven and a HOT griddle. A computer that does not work because of being excessive heat bound. Fighting a faulty computer in a $10,440 oven while trying to make dinner isnt worth it. My advice buy another brand without computers.

We purchased the top of the line model stove and have had issues with the baking for 6 months. When repairman finally got it working, 3 visits, it turns out the motherboard had failed. He agreed that this part should not be failing on a $10,000 stove. Calling Thermador was of no help at all. Their warranty motto of we stand behind our products is a complete sham. Very dissatisfied. Go with Wolf instead. We say that coz just by looking at the consumer affairs complaints for Thermador, you cant even compare almost 400 complaints to a handful for Wolf. We wish we would have not chosen Thermador!

I spent $3629 on a Thermador C272ZS double wall oven in October 2003. It has never worked correctly since that time, despite more than a dozen service calls from factory authorized reps, some in warranty and some since warranty ended. Perpetual F33, F34 and, more recently, F24 error codes. It turns off on its own, the interior lights blink on and off on their own, and now this incessant beeping about an hour after cooking has ended. Interior cooking temp is always off by about 30% verified with oven thermometer. The thing frightens me enough that I turn off the breaker when leaving for more than a day. No one seems to be able to fix it. There are countless complaints about this problem on-line and it seems as though the company should compensate owners. My husband has been very ill the last two years and unable to work, so I dont relish the idea of buying a new oven at this time. I would never ever buy Thermador again.

Microwave wave generator broke for no apparent reason after 3 years of moderate to low use. It cannot be fixed so the microwave unit is worthless now. According to Thermador there is no way to replace just the microwave. What?????? So they want me to spend another $6,500 to replace the whole unit????? Total BS. I will never buy another thing from Thermador even again. This is pure extortion.Just FYI - you can buy the current built-in microwave ($900) alone and rig it to fit in the space of the old microwave in the tower. The faceplate (another $350) is different and were still working on getting to look as good as the original, but at least we dont have a big unfinished hole in the wall over the oven. It still cost us $1,400 total by the time we were done which is also a huge amount just for a microwave. The whole experience was total crap. Never again.

This is an amazing refrigerator! We have had it for about 15 months now and absolutely love it. One caveat: You must defrost the automatic ice maker periodically or it will freeze up and stop working. It is very easy. Just lift it out and let the ice that forms around the outside of the icemaker mechanism itself thaw, then put it back in. I would buy this appliance again.

I got so sick of it being fixed that I took out insurance with American Home Shield. Another disaster, it never kept the right temperature. The self cleaning was terrible, so now I said let me buy new ovens. When I went to buy new ovens, any brand they discontinued the size. Nobody was ever able to fix it so now I have one oven that barely works. Totally fed up.

Bought all products (wall oven, range, refrigerator) from Best Buy. Sale items packaged together. Biggest mistake of my life. Fridge did not work from get go. Got no response from either company until I hit their web pages and blasted them. Now, less than four years later, ice maker does not work. Over $500 to fix with a one year warranty. I do not need $500 worth of ice for one year. Wall oven: less than four years old. Close to $600 to replace heating board, again with only one year warranty. Range: sold to me not explaining it was for a center island. Didnt work. Shut down completely when turned on. Had to pull away from wall to get it to work. Ive seen several complaints similar to mine with products from Best Buy. I think we should start a class action lawsuit.

This combination steam oven unit is a wonderful idea with a terrible implementation. We have now had a repair person (from Mr. Appliance, who is AMAZING!!) come out 5 times; 4 times to do something about the leaking steam oven. They even had him replace the water bottle because the original design was faulty, but it still leaks. After using the unit about 20 minutes, water leaks out the bottom of the oven and drips onto the control panel of the warming drawer, which then shorts out. They have had to replace the control panel on the warming drawer twice. I called Thermador again to get the unit replaced. I had to send my original sales receipt (even though they already have it because I registered the product right after it was installed) and technician invoices from the repairs (even though the repair technician calls them every time to get their help to resolve the problem). After a couple of days, I get an email back saying they have made a decision, but they cannot relay the results of their decision via phone or email, so I call customer service and have to wait in the regular queue...after finally getting someone, I am told there is nothing in the file. I read her the email that was sent, she put me on hold again for probably at least 5 minutes and came back saying they made a decision that the unit works properly; even after I submitted the diagnosis from the repair tech showing that the unit is not working. The technician was out again today and took pictures and sent them to Thermador to hopefully get this unit replaced. After spending 28 minutes on the phone, I learned that they were not going to honor their warranty based on my request and now that the technician sent them pictures, it was being escalated to management for a review. The customer service person told me it would be another 24-48 hours until they make a decision. Will update when we hear.

16k fridge that since day 1 the freezer doesn’t work. 9 months later. We still don’t know how to fix it. Stickers labels are peeling off. Small plastic is breaking. And the freezer part still doesn’t work. Customer service rep is rude. Tells me. I should keep getting the tech out and until he tries more than 5 times. They can’t with anything more. Each time you schedule an appointment it’s 2-3 months away. Waiting on my 4th visit now.

I purchased a top of the line Thermador microwave, oven and warming drawer at the end of January 2019. The microwave did not work from installation. The repair man couldnt fix it after 2 months of working with him and Thermador. In the meantime, the repair man reinstalled the oven door poorly and it does not completely close. The warming drawer also does not heat evenly. After 2 plus months working with Thermador management, which never responds or finds resolution, and their certified repair companies, I am still without a microwave, oven and warming drawer that work properly.I have asked for my money back and they insist that I continually waste my time on the phone and at home waiting for someone to figure out how to repair the problem. I have a full time job and cannot spend endless days on trial and error. The management does not reach out to me with a better solution. I have to chase them. Each time there is a new person/manager with no follow up. When you pay that much money for quality, you would expect top notch products and customer service. Stay away from Thermador. You can find much better for a lesser price and better quality.

Bought a new Thermador refrigerator from Ferguson’s in May 2014. This being Hawaii, had to wait for delivery. You learn patience in Hawaii, so I was ok with that. But I had to pay full price plus shipping upfront. Not too happy about that. Finally got the refrigerator installed in July 2014. Loved it. Didnt care that it was $10,000, since it worked great and ease of use. Icemaker was efficient and made plentiful ice. Then, in late October, the icemaker just stopped working. Only one repair shop would come to our side of the island (20 min drive). I had to wait a month for the appointment. Still, I have learned patience, so I waited. Repairman was great. He found that there was a factory defect - a short in the electrical wiring inside the wall of the freezer unit. Cant be repaired, so he called Thermador and told them (actually he insisted) that they needed to replace the refrigerator. He told me they would be contacting me. I wait another month. Today I get a call from Thermador (message on my phone) that they cannot replace the refrigerator, as they cannot be expected to ship it to Hawaii. WHAT?? They will give a credit for the unit to Ferguson’s. Excuse me? I paid for the refrigerator, I called for the repair. This does not bode well. Is this just another way of forcing me to pay for shipping and installation again? I dont really want to deal with Ferguson’s again, as once the sale is made, its like a personality change on the salesmen. This credit thing should be interesting..... I know Im screwed. Ah well, the refrigerator still works, as does the freezer. I just buy bags of ice at the grocery and dump them in the ice bin. A previous complainant mentioned a class action lawsuit. Im in. I anticipate a major run-around on this. Customer service is terrible and they dont back up their product. And everyone on this website paid a lot more than was needed for the appliance that has failed them.

We bought Thermador appliances throughout four years ago when re-modeling our kitchen. Never again. Thermador is junk, its priced two or three times what a normal appliances cost, and they dont last as long as a typical Hotpoint. Our double wall ovens, model PODC302, ($5,700) have had temperature-accuracy problems after a year of use. Weve had thermostats replaced. We will likely need the control panel to be replaced (thats $1,500). The ovens currently either heat to 500+ degrees when set to 250-300 or they dont heat at all, ruining another holiday dinner. Our microwave, model MBES, ($1,500) has a door-open button made out of taffy -- replaced twice so far and failing again. The dishwasher works, and the $11,000 built-in fridge/freezer only required two service calls to work properly. So far. So thats 50% of the stuff that doesnt work. Never, ever buy Thermador. Their products are astronomically-priced trash, their support is nonexistent, and their replacement part costs are straight out of the Porsche parts-pricing school. Live and learn.

When I remodeled my kitchen, I opted for high end, expensive Thermador Appliances. My double oven needs to have the touchpad replaced. Part not available. Unbelievable. My appliance will have to go to the dump instead of being repaired. Now I need to purchase and install another oven. Thermador does not take care of their customers, DO NOT BUY THERMADOR PRODUCTS.

Our stove went hay wire after an electrical storm. The extra low burner continually clicks on and off very loudly unless the power is disconnected to the stove entirely. After waiting weeks for a repair, it seems the manufacturers used epoxy to cement the stove top shut so it cant be opened to repair. This stove cost about $7,000 three years ago and it looks like we have to replace it entirely!!!

Remodeled kitchen 3 yrs ago & installed all Thermador appliances. Even though the built-in refrigerator didnt work from the time they installed it they would not replace it until they tried to repair it! So we basically went without a refrigerator for 2 months because it was not repairable and had to order a new one! The microwave went out a month after the warranty expired. Thermador did agree to honor the warranty. Repairman had to order part which took 6 wks. I was out of town when he came to repair. My son was home. When I returned I noticed dark spots & small dents on the front. After trying to clean spots off with no luck, I asked my son if he saw him work on the microwave and if he was rough with it to cause the damage. My son said he brought another microwave in. I called Thermador. After giving the serial # I was informed the unit was a 2008 model. My oven was a 2011. They asked for pictures of damage which was sent. No one from Thermador came to look or call me about complaint. I get a call saying the claim was closed because from the pictures I sent they couldnt see the damage. I asked about the fact that I got a used 2008 damaged unit. They said it was brand new! I told them that was fine but I would be warning others! Finally the Thermador rep called & asked what I wanted. I said, My microwave back and fixed. They did replace it with a new one. However exactly a year later the clock has stopped working which is what quit before the entire unit quit. Soooo, 2 weeks ago our gas oven quit working! I told my husband I refuse to call any of Thermadors licensed repairman and to just rip it out & go buy a Kenmore!!! He got online and chatted with someone that told him what could be the problem & how to repair himself. Ordered the part and tore the oven apart & fixed it himself!

Thermador oven is a piece of ** - If you read all of the above complaints about Thermador, from the constant and costly repairs to the bad attitude of the representatives on the companys consumer-unfriendly phone line, then you will have the idea of what Ive been through with this Thermador. I will tell anybody who asks and then some, not to buy a Thermador. Stay away from Thermador!

I remodeled my kitchen 6 years ago and purchased 4 major appliances from a dealer specializing in this company - Thermador! I researched Thermador and saw that they were highly rated. Well, every appliance has been a piece of trash and I cant use my oven as it doesnt keep temperature and the part has been in limbo for 2 months. My induction cooktop has been repaired a couple of times over these 6 years. Now my dishwashers springs have popped and I am waiting for a certified Thermador tech to come and fix it. I am afraid to try my Thermador steam oven in the case that it may break before I sell my house and wont meet inspection. What a BAD company selling this trash. BEWARE!!!

I love this Thermador refrigerator; we have previously owned GE, which I did like as much. I like the double door top section versus side by side and the GE did not hold up as well. However, the freezer could be larger. Nevertheless, the unit is easy to clean and easy to store items.

We have purchased a Thermador Professional gas range, electric wall oven and warming drawer. The range and wall oven have given us many issues, particularly the Professional gas range. Seems comical to us that it is referred to as a Professional Series. We very rarely use the range and yet it is the most likely to break down when we do utilize. We have had most (close to all) of the electronics replaced; the ignitors several times! We have just had service once again performed for a measly cost of just under $1,200 and after the first use, the range once again does not work! Oh yes, we were without the use of the product for approximately 1 1/2 months as we waited for parts! This is so ridiculous saying nothing of the fact that it is extremely expensive! We will never purchase Thermador again, never!