We purchased a top-of-the-line Thermador CM302 double oven in 2004; since then, we have had to replace the Relay Board 3 times.The first time was covered under warranty, the second they paid for 10% of the part cost. We paid entirely for parts and labor after the 3rd failure. Now, it has failed again. Thermador Customer Service is unwilling to do anything about it; and to top it off, they tell me the relay board is no longer available. All they would do is give me the name of a company that might rebuild the board. No help as to who might remove and replace it for us, nor any support to get a new one. The oven wont operate properly - again. Their customer service associate was rude and arrogant. We own several Thermador, Bosch and Gaggenau products. NEVER AGAIN! I strongly suggest that anyone looking for premium appliances avoid EVERYTHING this company makes. Buy them at your own risk...

In the evening (a min of two hours after I finished cooking) my husband and I hear the range making a ticking sound and trying to re-ignite. When we examine the range we notice that all the knobs are turned off but the stove is obviously leaking gas. Our stove is less than a year old and when we call customer service to report this emergency - the soonest they will send a technician is in a weeks time!

Thermador Double Oven Model MED272JS installed April 2014. August 15, 2014 turned on the self cleaning mode for the upper oven for the first time, about 20 minutes into 1 1/2 cycle, heard a loud pop and noticed the interior glass shattered.

Bought a new Thermador refrigerator from Ferguson’s in May 2014. This being Hawaii, had to wait for delivery. You learn patience in Hawaii, so I was ok with that. But I had to pay full price plus shipping upfront. Not too happy about that. Finally got the refrigerator installed in July 2014. Loved it. Didnt care that it was $10,000, since it worked great and ease of use. Icemaker was efficient and made plentiful ice. Then, in late October, the icemaker just stopped working. Only one repair shop would come to our side of the island (20 min drive). I had to wait a month for the appointment. Still, I have learned patience, so I waited. Repairman was great. He found that there was a factory defect - a short in the electrical wiring inside the wall of the freezer unit. Cant be repaired, so he called Thermador and told them (actually he insisted) that they needed to replace the refrigerator. He told me they would be contacting me. I wait another month. Today I get a call from Thermador (message on my phone) that they cannot replace the refrigerator, as they cannot be expected to ship it to Hawaii. WHAT?? They will give a credit for the unit to Ferguson’s. Excuse me? I paid for the refrigerator, I called for the repair. This does not bode well. Is this just another way of forcing me to pay for shipping and installation again? I dont really want to deal with Ferguson’s again, as once the sale is made, its like a personality change on the salesmen. This credit thing should be interesting..... I know Im screwed. Ah well, the refrigerator still works, as does the freezer. I just buy bags of ice at the grocery and dump them in the ice bin. A previous complainant mentioned a class action lawsuit. Im in. I anticipate a major run-around on this. Customer service is terrible and they dont back up their product. And everyone on this website paid a lot more than was needed for the appliance that has failed them.

This is a Thermador, built-in, French-door fridge/freezer (Model #T36IT800NP), only 2 yrs. old that cost approx. $8500, uninstalled, pre panels. The design is very poor to begin with. The shelves span all the way across the interior. Having split shelves that allow different height items (like most French door refrigerators) would allow far more versatility in storage. As it is, all tall items must go in the door which means condiments clutter up the only three shelves. Within the first year, the seal on the left door started to fail. Next was the ice maker (made by Samsung!). The water filter needs to be changed every 6 mos. The first change was fine, the second change was not recognized by the computer and the change filter display was constantly illuminated. I had a service tech out who suggested I try another filter, perhaps my replacement was defective. I could ignore the display, but it quit making ice. Then it started making ice again sporadically. At this point, the tech suggested I order a new ice making unit and filter valve. Before I could even place the order, the machine went hyper and made so much ice it overflowed (supposed to have a sensor to prevent that) blocking the back of the freezer drawer so that it could not close. After removing the ice blockage, the flimsy top freezer shelf (which holds the ice bin) would not close and small piece of plastic that kept it in place fell off. Upshot, had to turn off the erratic ice maker, permanently remove the top shelf and bin, and we now have no ice mid-summer.I did my research and had ordered a KitchenAid, problem with stocking and time crunch so ended up with this very expensive and disappointing model on the recommendation of the sales person. Massive mistake! Top of the line machines should NOT be made with cheap parts. It also appears that the warranty will not cover any of the parts or labor to replace. Ive built many kitchens, but this is the first appliance that Ive ever regretted purchasing. Caveat emptor!

I bought an entire Thermador kitchen. The worst initial problem was that the range hood template was misdesigned, causing a huge hole to be cut in the wall and completely in the wrong location.Thermador service hung up the phone on us, refused to answer subsequent calls and refused to discuss or rectify the problem. The stovetop failed after the first 6 months. The double oven board burned out to the tune of $600 in the first year.Everything they make is pure junk. Buyer, beware: caveat emptor... Do yourself a favor and buy anything but Thermador. Its all overpriced **!

We have a broken Wall unit (combo of microwave+oven+hot drawer) that is ~2.5 years old. We got the unit from Karls Appliances in Fairfield NJ and Wendy ** was the sales rep. We have had number of issues with several appliances that we ordered from Thermador. First, the double drawer fridge stopped working in 1.5 years or less and had to be completely replaced. Then, the second most expensive appliance of wall unit (combo of microwave+oven+hot drawer) developed a problem just a few months past 2 years of purchase. The microwave stopped working and started giving errors.We didn’t expect this kind of quality of appliances from Thermador. Thermador provides warranty for 2 years and having the appliances fail just a little more than 2 years makes their quality inferior compared to the other brands out there. We used Thermador website to call George appliances and the person they send had no clue about the error nor how to even handle the trim of the microwave. We ended up paying the service call but with nothing in return. On top of that, we got quoted by George’s appliance for $1000 just to fix the microwave. This is a complete rip off by Thermador and their registered appliance repair shops. Thermador quality of appliances has been suspect in the last few years that we have used their appliances and even after buying expensive products, their products fail just as soon as the warranty expire. I wouldn’t recommend buying from Thermador or Karls appliances and definitely not calling George appliances.

I purchased a suite of Thermador appliances for my kitchen 6 years ago. You get a better deal when you buy an entire brand. Even though I knew every brand has its strengths and weaknesses I gave into the salesman’s pressure and the better pricing. Never again! A rookie mistake. The only appliance from Thermador that has performed well is the dishwasher. The ovens take forever to get to preheat and even when the alarm sounds that it has reached temperature it’s not even close to the set temp. I had to buy a thermometer to put inside the oven to gauge when it was truly at the desired temp.The fridge door has never closed properly and it leaks on my wood floor. After install Thermador customer service said my concerns were “customer preference” and nothing faulty with the fridge or freezer. The ice maker makes weird ice and it takes forever. Now the entire freezer quit freezing and the repairman suggested I replace it with a Sub Zero. I paid $8k for this fridge/freezer and my less expensive built in was twice the appliance of this one. Word to the wise....don’t buy a suite. Buy each appliance in the brand that they are known for and have strong reviews. If misery loves company I am not lonely on the topic of Thermador! Never again.

Thermador PRL366EG Pro Range - This was supposed to be my dream range. Saved forever to buy it. Replaced a GE stove, which we donated to the fire department, with this piece of junk! The FD is still using the GE and Ive had two burners repaired and Im on my 4th oven repair in 6 years. Same problem on the oven; cant seem to get it fixed. The oven heats up but doesnt maintain temperature. Bake a pie at 450 for 15 minutes then reduce the temperature to 350 to finish the baking and the oven turns itself off, though the indicator light says heating. The technician cant seem to replicate the problem. If I turn the oven off, wait five minutes and then turn it back on the oven will come back up to the correct temp. One suggestion made by the service dept was to just turn the oven off and wait and then turn it back on every time I needed to reduce the temp in a recipe. Really? I tried to stay calm and explain why that was not possible and why I should not have to do that with a range that cost me $6000!!! So parts have been ordered (again) but there is no guarantee that this will be the fix. And a phone call to Thermador did no good, either. Keeping my fingers crossed that these parts are the cure since my technician is working diligently to resolve this for me.Would never, ever buy nor recommend a Thermador again. It would be great if when someone does find a fix to a noted problem, they could post the solution. Might help others.

I love this Thermador refrigerator; we have previously owned GE, which I did like as much. I like the double door top section versus side by side and the GE did not hold up as well. However, the freezer could be larger. Nevertheless, the unit is easy to clean and easy to store items.

We built our custom home in 2007 which was completed January 2008. We were living in California and spent five months out of the year in our future retirement home in Washington State. In 2014 we sold everything in California and moved permanently to Washington. In 2014 and 2015 we spent nine months of the year in Washington and the rest traveling and in Portland. My control panel went out on my double Thermador oven three weeks ago. I contacted Thermador and requested that they give us a discount on our oven part as we were not here using it as we lived in California and were not retired yet. The management told us that it was too long since it was installed. This doesnt sit well with my husband and I at all. We have had Thermador products for the past 35 years with a double oven and single in California as well as a stove top. We WILL NEVER BUY FROM THIS COMPANY AGAIN. This oven cost almost $4,000. The appliance people who diagnosed the problem had a terrible time finding this part. This is not acceptable either. Thermador is not a company that we will recommend to anyone with the outcome of this problem. Their management SUCKS.

Love my Thermador gas stove! Everyday meals are cooked well. The downside about it is that it is very expensive to maintain but the quality of cooking is excellent. It has two ovens and six cookers with a top grill. Since it's a gas stove I save a lot in electricity.

We had our kitchen completely renovated in 2007. We installed a complete spectrum of Thermador products: Pro Grand Dual fuel range, dishwasher, refrigerator, microwave, warming drawer and wall oven. This week, we will have our eighth repair visit. The range (4x) has been worst but the MW and the refrigerator have also failed. The failures have been the same as the other ones listed below, including the side oven heating element explosion. Do not buy Thermador. Interestingly, my detailed email complaint bounced back to me today as undeliverable, yet I got the regional managers name and address on the Thermador website an hour earlier.

We remodeled 12 years ago. Purchased a Thermador cook top which has only had one issue, the igniter. Easy fix, my husband did it himself. The Thermador 30 inch double oven has had the control panel replaced twice. Once in the first few months, and again 2 years later. It was a hassle getting Thermadors attention. Their authorized repair dealer took a long time to get the parts, both times it took many trips to fix the panel properly. The repair guy showed up with either the new part not working or the incorrect part. The door has always been a problem since the first year we purchased it. Didnt pursue the door problem because frankly, Thermador is a big hassle to deal with. After internet searching on how to repair the ourselves, I see that we were not alone with this door and panel issue. As a side note, we have friends that purchased the same oven; and they have had the control panel go out many times as well! Its too bad Thermador is not held to a higher standard of quality for their expensive high-end products. The consumer is left with practically no recourse with a short time frame on the return policy, installation expense, only a 1 year warranty, in-addition its very difficult to rip an appliance out to return it.

Yes, its been 12 years, but, for what we paid for this oven, to have the horrible response from Thermador. And, to have a piece of scrap metal after paying $480 in repairs...well, just unthinkable. Customer service was dismissive, at best. Condescending at worst. My story begins. Purchased 12 years ago, several repairs along the way, but she was well used. Then, about 4 years ago, the self cleaning went. I had only used it twice, so it was not worth putting up with or paying for repairs (which are quite expensive and require a Thermador Tech to come out). No error code, it just wouldnt work. Then, the broiler started to give me trouble. All of a sudden, we had the power go out and BOOM! We have no oven with 1 error code indicating the main circuit board is out. While the board was $250 -ish, with the service calls and labor, the cost was about $480. Which, I would have been fine with, if the oven worked. The tech put the oven on, it went on, went to about 275, and he determined it was fixed. That evening, in preparation of dinner, I turned the oven on and it would not go beyond 325 before shutting down. I called back. We are on service call 3 at this point. He cant figure out the problem, maybe a faulty circuit board, he will have to contact Thermador and get back with me. Service call 4. Wow, big problem, it is NOW the blow motor. And, they no longer manufacture Blow Motors for this model. (Used to be a $100-ish part, pretty inexpensive). Well, sorry, but the main circuit board is not refundable, basically, ** you. I called Thermador, initially, to ask about the Blow Motor.I was told, Well, these arent like automobiles where we manufacture parts forever. My response, Well, you charged me as much as my first automobile, so I would think there should be an alternative. Sorry, check online, see if anyone has old parts...basically, ** you. So, I begin the search for a new oven, and yes, I have EXCLUDED Thermador from my search. I begin to think, how do I verify the tech didnt break this blow motor in his install? I do not think I should have paid for this repair if that is the case. Or, did he misdiagnose and there were 2 issues he should have seen, basically saving me the payment on the board.So, I call Thermador again, to verify if there are multiple issues, should I have seen multiple error codes? Seems like a reasonable question. Well, customer service cant answer this. Only a technician can. Ok, transfer me to a technician, please. Well, they are on the road. Well, can I leave a message. Well, no. Well, can someone else answer this? Well, of course not. But, I will be happy to get you another outside technician to come in. But, you see, I know the error code, I know the part is not available, why would I pay for ANOTHER visit to tell me my oven is a 400# piece of trash? Maybe I should be happy I had 12 years of reasonable happiness with her, but, I would hope that when you pay this much for an appliance the Co would stand behind her. Well, just to let you know, that will only last for a few years, until they stop manufacturing parts for it.

We have purchased a full range of new Thermador appliances from Howard’s. We were instructed to make full payment for everything in July to ensure we get all our appliances in time for installation by end August. We are still waiting for our oven and microwave which we are told is on backorder for end October. They blame it on Thermador slow production. Why take our money if they can’t deliver? Calling Thermador to complain is the most horrific experience to go through. They keep you on hold for more than an hour and then cut you off. Twice!!! We have made a terrible mistake going with this brand, I can just imagine how their after sales experience is going to be if this is still pre-installation?!

It's a perfect size!! You can hide it if you want and it don't take a lot of space! It doesn't make a sound and I love the design. The colour is black. It make my kitchen the best. The performance is the best! IT never stop working and it is always cold. It doesn't drop any water. It's easy to clean. It's a lot of space so it can have much in it! The products appearance is great. It look great and it fits the kitchen. Never been more satisfy in my life. It makes my kitchen whole! I can recommend it to other people. It makes my day and I can't believe I didn't do this earlier. My kitchen had improved to the best since I bought it!

We purchased our Thermador gas range and oven when we remodeled our kitchen in 2005. We purchased a 48 professional range because I cook and bake a lot and have a lot of family to accommodate. This Thanksgiving my oven would heat but not hold a temperature. We had a repair tech come out and it is the thermometer. It shuts off the heating element when it reaches the desired temp. This part is discontinued by Bosch/Thermador rendering our perfectly good oven useless. The one part has made this oven and range obsolete. The companys customer service rep was awful and basically had nothing to say but that we should get a new one. I will NEVER buy a Thermador, Gagganau or Bosch product again. An $8000.00-$10,000 item rendered useless by a part and no customer service recourse.

At what point do you help intervene to get Thermador to recall their piece of junk ovens? There are over 220 complaints on your website about the fact that the ovens overheat and shut off during cooking with the various error codes. I have had F24 and F25 consistently for the past 10 years with the display panel, 2 sets of hinges, and the broiler element all having been replaced by me. I would really like someone from Consumer Affairs to look into these Thermador touch panel ovens. Mine is the c302, for which I spent over $4000 on.

I got this machine as a floor model for 40% off ..plus a 30% discount as a promotion for using my best buy card. I also got 18 months payments ..no interest. The installation was hassle free. They installers did a great job. This experience was a prime example of being at the right place at the right time.

I bought the hood 30 days ago and since the day I receive it it didn’t work. Yes it’s 10,000$ defective range. They sent me a technician 3 times trying to fix it and he disassemble the range piece by piece and put it back together and still not working. This is a scam. This appliance didn’t pass quality check before selling it for the big $$. Stay away from Thermador. Stay away from Thermador. I can’t say it enough. Scammers and thiefs!!

Purchased over $50K in Thermador products in doing a renovation of our kitchen. The first 60 Range/Oven we purchased began failing (oven wouldnt light) within 3 months. After six service calls, new wiring, new motherboard, etc, still didnt fix the issue. Used social media to force Thermador to replace the range, now six months later, same issues with the new range. Customer service is awful, giving us a hard time about repairs because our purchase date (of the original range) is pre-warranty. DO NOT BUY THERMADOR!!! Choose Viking or some other manufacturer.

I would give zero stars if I could. Ive had the microwave oven combo - professional series for less than a year. From day one, the tray inside the microwave unit squeaked as it rotated. The tech came three times to repair a faulty bolt before finally replacing it after three months. It has now been 7 months since we received a replacement microwave oven and as of this morning were suddenly unable to open the microwave oven door! Its been one thing after another.

The device is a decent size and fit the area we had for it. It didnt take much to get it in the right position for it to fit snugly. Very good performance of the device. We have had no issues with how it runs and we use it constantly. Only once have we had to unplug but that was during a power outage. Very nice looking machine with some nice trim details. This looks like a quality appliance and would help the looks of most any kitchen. I have enjoyed this refrigerator immensely and really like the brand and functions. If youre in the market you wont go wrong with this one.

I purchased a $6000 Thermador range, the leg covers were wrong size. I called the non-existent customer service, after waits of 45 min or more I talked to the installation hotline which is actually an ignorant whose only purpose is to transfer the call customer service. Once with customer service, you realized they are as ignorant about their product as the previous person, they decide to send a technician who came to my house a week later and could not install the leg covers. Of course no follow up, so after several calls and long period of waiting on hold, Thermador finally said I had to buy new covers because the unit I bought was a floor model and they are not responsible for missing or wrong parts on floor models. Stay away from Thermador.

Installed new Thermador range and hood when kitchen was remodeled in 2013. Oven in range has needed new igniters twice, at $450 parts and labor each time. Now it needs new oven door hinges -- fortunately an aftermarket company makes replacement parts for this range because Thermador does not! After just 5 years?Two weeks ago the fan in the hood started making squealing/chattering sounds -- clearly the bearings are dry. Ive read about how Chinese manufacturers are using crummy lubricants on motor shafts, the lube dries out in a few years and the motor becomes junk. I wonder if thats what happened to ours. American made motors used to last 30 years. The design of this hood is horrible -- to get the fan out almost the entire hood must be disassembled! No plugs are used, as you can see in the picture everything is cabled together so the control box must be disassembled first. It is as if Thermador wanted to drive up the cost of service to the point that the owner opts to just buy a new one.Does Thermador think their customers are all morons? Who would buy a second Thermador product after having owned a first one?? Our service tech is a good guy, he apologized, but has to charge $500 labor alone to tear it apart and reassemble with new fan. Save yourself the grief and the money -- stay away from Thermador! Ill quote a spot-on comment by another reviewer in this thread: Never, ever buy Thermador. Their products are astronomically-priced trash, their support is nonexistent, and their replacement part costs are straight out of the Porsche parts-pricing school. Live and learn.

Our 9-month-old Thermador T36 fridge stopped making ice--the water filter had expired. Now I have a choice of buying filters from Thermador for the rest of my life or bypassing the filter by buying a substitute filter--for $45 (plus shipping and handling, of course)!

We purchased the Thermador refrigerator (Model T42BD820NS) in June 2014, yes, 2 months ago, and we are already experiencing problems. The ice maker completely broke and we had to wait a WEEK to get a service rep out to tell us they have to order a part and will come back in another week to fix it. So, not only does the product suck, because it broke after 2 months. (this is a $10K model by the way, would expect better performance) But, the service package is AWFUL too. We have always had GE Appliances in our past houses and have NEVER had a problem. This is completely unacceptable. Buyers beware of this very expensive piece of crap. I hope this helps someone make an informed decision because this has been a very disappointing experience. (I do like their dishwasher and cooktop, though, have to admit)

Our brand-new freezer has been broken at least four or five times during the 1st 15 months! They have replaced the motherboard at least twice, and it is broken again. Since this is obviously a LEMON, I am asking for it to be replaced. I would NEVER, EVER buy another Thermador product! Try finding out about their company, president, etc. Virtually impossible... They dont want to be contacted by the public, probably because they have such bad reviews and ratings with the BBB. Do yourself a favor: dont buy THERMADOR!!!

BUYER BEWARE!! Do not buy this product. Own a 48 range and both ovens are continually broke. Indicator lights blew out, oven door does not close (on 2nd door). Temp is higher than on indicator. Whole kitchen smells like gas when turn on oven. Small oven does not heat. Called customer service and was told it is 10 yrs old and they are beyond life expectancy and she was no help and rude. You cannot get compatible parts. Do Not Buy Thermador - bad experience for me. Company does not back their products.

Since installing my new kitchen two months ago with the Thermador package of appliances I have had TWO major problems.1. After having the appliance taken out of the box and install (plugging in) my refrigerator, neither the fridge or freezer got colder than 70 degrees. I called Thermador and they walked me through steps to resolve the problem but to no avail. Thermador proceeded to refer me to two contracted repair services on Oahu. In the meantime I called the Authorized distributor (Servco Appliance Company) and informed them of the problem. They were able to expedite the service (and that was a week later). The service people came out and pushed the same buttons as well as read the manual, coming to the conclusion that my refrigerator was not working and would have to order parts...not having any idea what part! The next morning I got a call from the service company and was told the same thing and was told they would have the parts expedited and it would take 5 days to come in. In the meantime I called Servco and demanded that they get me a new (in the box) refrigerator. FIVE weeks later while waiting for my New refrigerator I received a call from ACE Appliance repair service saying they had just received the parts. I told them to forget it and contacted Servco for and update on my new refrigerator. Eight weeks after the service call, I finally got my new appliance. Now I have noticed a condensation problem on the side of the freezer door.2. Two and one half weeks ago my newly purchased Thermador built in oven stopped working. Error code E118. I must have used the oven 6 times since installing it, the same time as the original frig. I called Thermador again and was walked through the reset procedure (turn the 220 breaker switch off for 5 minutes then turn back on). This had no effect on the problem... it took 10 days to get a service man out here. Again we went through the whole thing again. He called Thermador and he was told E1108 meant a problem with the fan and it had to be replaced. I new that even before he walked in the door. Just google it!!!!!! I am told that NO PARTS are stocked in Hawaii and at a minimum it will take another 2 weeks before he comes out again....That is over a month without an oven and the clock is ticking on the warranty. I would not recommend this brand as they have no credibility.

We purchased a Thermador Pro Grand 60 Range on 4/25/2019 from Ferguson Appliance, 3201 Powell Ave, Nashville, TN 37204. We experienced our first service issue within 6 months and the problems have persisted. Thermador refuses replace the range and continues to put us through misery to maintain this $20,000 appliance. Repair Issue #1 – 10/17/19• Door Gasket on Steam Oven Failed Repair Issue #2– 4/20/20• Stainless steel borders (sides and front) became discolored and pitted. Thermador replaced. Repair Issue #3 – 1/12/21 through 1/26/21 • Complete failure of internal electronic components. • All electronic boards had to be replaced over multiple service calls.• Top griddle warped and had to be replaced. Repair Issue#4 - 3/9/21• Warming drawer display module failed. Still not repaired. Repair Issue #5 – 4/15/21• Rear fans making growling noise. Still not addressed.All warranty work to date has been conducted by Huff Appliance, 1314 Woodland Street, Nashville, TN 37206. Phone (615) 226-2080. On 4/15/21 Huff Appliance stated, “This unit has so many issues that in my opinion this unit is unrepairable.” On 4/26/21 Thermador requested additional information of Huff Appliance on all issues to decide on if they will replace the unit. This process has grown increasingly frustrating, given Thermador has a detailed service record of the repairs which they (Thermador) authorized to date. Our warranty (2 years) has now officially expired, and it appears Thermador is attempting to wash their hands of this issue.We purchased this appliance for daily use and entertaining. Parts have taken weeks and months to arrive. During much of our ownership over two years it has been non-operational (and still is). We understand that given COVID, parts may take longer. Given this was a new unit we should have not been put in this situation. We have zero confidence this unit will not break down again due to its performance history. My wife had double hip replacement surgery 10 days ago and Thermador called this morning telling us they want to send another service agent to our home. Unfortunately we are at a point where we will need to get attorneys involved. Avoid this company at all costs, their customer service is terrible.

Purchased Thermador Professional Double Oven. After 3 visits by the service department for error code issues, Thermador replaced the oven. The replacement oven started to develop intermittent issues …Not turning on, staying on even though settings where in off position error codes. Service came, and after spending time on phone with Thermador directly, his comment was “I have no idea what the problem is”. I am waiting to hear from Thermador what their next step is.

We bought a flat cook Electric oven double, high price, and a dishwasher. When installed, did not work, new set of kitchen appliances. We call Thermador to fix it. No help available. We called Best Buy store Pacific section, no help. Poor support, non-professional customer service. We don’t recommend this brand. Poor company. Stay away from it, high price, poor brand and service.

My thermostat went out in my larger oven and I struggled to get it fixed as the self-cleaning feature was based on a mercury-based system and that was determined illegal prior to my range malfunction. So, no one initially wanted to help me in Customer Service. My original guy was super rude. My local contractor was frustrated as the parts sent were wrong two times.Ironically, after Mister rude customer service man and a follow up call by me, I got a lot of support from Thermador as I guess they do listen to the customer service calls. My contact at Thermador alleviated the cost of the new thermostat that was legal without mercury. Yes, I gave up my self-cleaning forever, a bummer. My local contractor came out several times to get it right. I wasnt the nicest about it as I was so frustrated to spend around $8000 for an appliance and hood and just 9 years in, they said it was obsolete and had no warranty. End of the day, in 2011, after the repair before Thanksgiving, it didnt get to temperature again. Turkey was ruined.The local service came and did one more fix after reconnecting with Thermador and discovered they sent the wrong repair information, final repair was in December 2011. Ever since then, cooking is going great. Knowing I could put in my turkey last Thursday and knowing it would be perfect, which it was, was awesome. I feel like I got my 75% of original purchase back(!) less the self-cleaning. Thanks for monitoring mean customer service reps and being pro active! Please forward this to my local repair company. I think it was All-Service in Bellevue. Thanks.

My Thermador Professional double oven bought for $12,000 in 2004. I have had 5 different repair man coming to my home to repair it, each visit about $70. Couple didnt call me back even. Last 2 repair professionals told me that there is no more parts for my high end oven. I called today Thermador myself. Customer service told me that after 7 years they dont make parts anymore??!! Technicians removed few parts here and there, to buy new, never got old ones back, dont know their parts numbers. Next week Feb. 28th 2017, Thermador own technician is coming to assess, $120 plus $30. Made in 2004, so expensive but not repairable. WHAT AM I SUPPOSE TO DO NOW??? P.S. I have 2 burners working only, other 4 burners, grill and both ovens are not.

First time using the self-clean function on my Thermador oven. Within 20 minutes, the interior glass shattered. Contacted Thermador customer service - they are not nice people - and after presenting my problem to management, the best they can do is give me 50% off the parts. The internet is filled with customer complaints about Thermador products; especially the oven. Some have had fires using the self-clean function; others have had the interior glass shatter. Stay away from Thermador and their sister companies. They do not back up their products.

We recently purchased a Thermador oven and paid over $10k for it. It has been cooking very unevenly - undercooked on one side, burnt on the other. The burners also function unevenly. The process of getting it serviced has been a nightmare. Thermador, through Bosch, has been unresponsive, inflexible, and unwilling to resolve quickly. Weve had three service calls and the oven has gotten worse. Charles ** is our rep at Bosch and had been ineffective, and Ferguson appliances in Dallas was the showroom and has been unresponsive. Terrible, I would never recommend this to anyone.

Weve owned our oven for over 10 years. Ive loved using this Thermador oven. Two years ago, the oven would beep continuously after its turned off. The only way to sop it was to literally pull the electric switch to the oven on the outside of the house. Weve had many repairs... new control panel, oven hinges, new seals, more tech repair visits, you name it. Nothing has stopped this beeping. Evidentially, the oven heats up and hit the panel sensors somehow and the beeping begins! Im frustrated and disappointed in Thermador. Customer service acts as though Im the only person this is happening to. Shame on them! As much as I loved this ovens capabilities, I have to say that Ill never purchase a Thermador again!

We purchased a Thermador Pro Harmony 36 range in 2010 and have been disappointed with it ever since. It was purchased as part of a kitchen remodel package and all 3 Thermador appliances purchased have been replaced over the 7 years we had them, except our oven which only performs sporadically. The griddle stopped working after a year, the circuit board has been replaced, the burner ignitors have been replaced, the broiler function no longer works and the oven door hinges no longer work to keep the door shut. We literally have to push a stool up against the door when we use the oven to keep the door closed. Thermador says they no longer make hinges since the oven is discontinued. And, they couldnt even provide me the name of a parts company to order new hinges. Apparently the hinges are no longer available, anywhere! They are worthless! DO NOT BUY THERMADOR!

The Thermador dishwasher was installed in the summer of 2012 (7 years ago). I have had to replace the computer as the lighting wasnt working (within 2 years). Shortly after replacing the same problem re-occurred. Now the dishwasher does not turn off and it runs and runs with no water. Thermador stated that I should get it serviced - no concern whatsoever that this product was costly to purchase and costly to repair. Thermador DWHD630IFM. No more products from Thermador.

Our stove went hay wire after an electrical storm. The extra low burner continually clicks on and off very loudly unless the power is disconnected to the stove entirely. After waiting weeks for a repair, it seems the manufacturers used epoxy to cement the stove top shut so it cant be opened to repair. This stove cost about $7,000 three years ago and it looks like we have to replace it entirely!!!

Thermador KBUDT4850A10 - We purchased this $7,000 refrigerator for a kitchen remodel. It came with a 10 year warranty. After a couple of months of use we noticed that the ice in the ice maker bin was melting and freezing back together in a large clump. We placed a service call only to be told that this refrigerator does that and there is nothing to fix- it is a design flaw. We have put up with this flaw for the 6 years we have owned this lemon having to dump the ice maker every couple of weeks. Now we have a dent in one of the stainless steel doors. I purchased a replacement door skin for over $700 and placed a call to the support line for help with the install. I was told the only help they could give me was a rate of $129 for the service call and $129 per hour for the repair. I asked for a schematic for the door so I could do it myself and they again refused to help or supply the schematic or repair instructions. I am sure I can figure out how to install this part without their help but it would have went a long way to show a little customer service.

Seven years ago we remodeled our kitchen. Sadly the only location we had for a refrigerator was a wide, but shallow space. Our appliance contractor recommended this Thermador refrigerator Model # KBUDT4875E01, which cost over $14K! Recently the evaporator coil began leaking. We called the Thermador service department who referred us to a local repair company (Alltex Parker) in the DFW area. The service man told us our refrigerator was old, although is has a 12 year warranty. The good news is the $300.00 for parts was covered by our warranty. The bad news is the service call costs us $1500.00 for 4 hours to replace the coil! The service man informed us he sees many issues with Thermador appliances and it is not uncommon for these refrigerator coils to leak. He said he would be surprised if our refrigerator lasted the length of our warranty. This experience has taught me to do more appliance research upfront and to rely on customer reviews!

Called Thermador when my very expensive microwave-convection ovens quit. Two company names provided, one out of business, other doesnt do Thermador anymore. Find one company an hour away, and they have one person who might get out in the next 2-4 weeks to see what the problem is. Asked customer service for service manual. They refuse to provide them. I CANNOT recommend Thermador to anyone. An appliance you cannot get service on is a waste of money.

I purchased the Thermador appliance package that included the Sapphire dishwasher in 2020. Since day one we have had nothing but problems with the dishwasher. Dishwasher not drying- then after the first use we got an error code, then after the technician came to fix the issue, the floor display stopped working and the dishwasher drying cycle again failed. I had heard from friends that the Thermador dishwasher was no good and now I understand why.... How can a company peddle this garbage?I am requesting a new dishwasher as I don’t think it’s fair to have bought this lemon that never worked from the beginning. Am being told by the supplier- Ferguson’s that we must have 3 service calls before a new replacement can be considered. With Thanksgiving on the horizon I’m already fearful that it’s going to be a disaster. I always stood by Thermador products- but if this issue doesn’t resolve soon- this will be the last time I ever purchase one of their products.

16k fridge that since day 1 the freezer doesn’t work. 9 months later. We still don’t know how to fix it. Stickers labels are peeling off. Small plastic is breaking. And the freezer part still doesn’t work. Customer service rep is rude. Tells me. I should keep getting the tech out and until he tries more than 5 times. They can’t with anything more. Each time you schedule an appointment it’s 2-3 months away. Waiting on my 4th visit now.

We remodeled our kitchen and chose a Thermador stove. Four gas burners, an electric griddle in the middle and the oven. From the start there was a terrible odor like wires burning. The griddle never worked well. A couple months later nothing works except the gas burners!! Have had 5 visits from the appliance repair company in our area and 2 parts replaced, actually 3 as the first one didnt work. Very Very Very slow responses to our problem from this company. Wish we would have purchased a Wolf. Its almost time for snow in MN and the grill outside will not be as convenient. DO NOT PURCHASE THERMADOR, my opinion!

I recently purchased a Thermador double wall oven. Since I was replacing an existing Thermador double wall oven and needed the same size, I did not check the reviews. My mistake. The ovens do not properly heat, so I contacted the store where I purchased the ovens and they came and checked them out. According to Yale Electric where I purchased the ovens, I should not expect the ovens to be at temp when the ovens register that they are at temp. I was told to preheat for a half an hour before using. Even when I do this, the ovens do not properly heat. Second issue is with the door venting system. The vents are just above the window, and while you cook, splattering can seep into the space leaving you with streaks and food on the inside of the glass. There is no way to clean it. I would not recommend purchasing a Thermador and regret my decision to do so.

Thermador Professional Range - This product came with the house I purchased. It is not self-cleaning. And the light bulb in the oven is almost impossible to change. No clocks or other desirable electronic features. All in all, I plan to get rid of this as soon as I can.

The oven self-clean never worked. I am going on my 4th ERC mother board. Ive replaced sensors, cooling fans, thermostats. Thermador refuses to take responsibility for this product that never worked properly. Currently, its not working again and they want me to pay to have it repaired again. Im so disgusted. That oven was $7,000+. If anyone wants to start a class action, I am in!

Ive had a Thermador refrigerator and oven. These appliances are very expensive ($10,000 each), and within 2 1/2 years, I began having problems with them. First, one of the ovens doesnt light. Then, the other stopped lighting. They are very unreliable. My refrigerator doesnt dispense ice. So now, I have to pay somebody to come out and fix these very expensive and unreliable appliances. I would not own another Thermador product.

Built a new home 5 years ago and paid the price to install Thermador major appliances. The oven failed twice during warranty and was out of service about 10% of the first year of operation. Most recently the main circuit board in the refrigerator failed. The fridge is 5 years old and Thermador doesnt make or keep any spare parts. My options are to try to find someone who can rebuild the board or buy a new refrigerator. We are trying to get the board repaired by a free lance computer jock. Well see how that goes. Dont buy Thermador.

I build my kitchen around Thermador appliances... I received my range in December. It kept turning off after 10 min could not use self clean etc. Tech came out to fix...but after coming 3 times with no success my place of purchase decided to replace the whole range. I received a new 60 inch range 2017 model. They dropped it off without installing the unit...so I had someone come who I paid to do install. After install I was getting a cooling fan error. I had tech come again and he arrived after his second visit. He arrived with wrong part. A week later arrived again with wrong part...then called to say he would have to come back because he wasnt able to move unit by himself. Now another appointment a week later. He arrived with a pump to lift oven but wasnt strong enough to lift it...so lucky I was there. I helped him move the oven to install cooling fan. While oven was out I asked if he can pls raise the legs in the back about an inch so unit can be flush with tile. His response was its not my job. After all this and to say its not my job was very annoying...so now he installs fan but Im still receiving same error. I called again. They are sending same the same guy out with a helper.The day of repairs I get a call saying his helper could not get out of his driveway due to snow...really...but I was able to leave house with the same area snow. Now its end of March still no oven. 4 months without an oven to use and taking my wifes taken 10 days off work for them to come and fix. Horrible service. People whatever you do stay away from Thermador. Im am now going to place of purchase and asking them to remove all Thermador stuff from my home. I will be buying Wolf and Sub-Zero. Not sure of the issues I will be having if any with them but it cant be worse than Thermador...worst customer service I have ever come across. Also I paid like 20k for this range. My old oven I believe was a Miele. Ive had for 15 years without an issue. All I can say is stay far away.

Our Thermador range needed parts and now we are finding out Thermador does not keep parts past 7 years. Apparently they dont expect their products to last more than 7 years or they just force their customers to have to buy another expensive item to replace it. Thermador should be ashamed of themselves and customers need to seriously think about purchasing a product they can not service after 7 years! We learned the hard way and now have to reinvest $12,000 for a range!

Bought and professionally installed 48 dual fuel Pro Grand Thermador Range. Oven temperatures are 40 to over 100 degrees low. Serviced by certified Thermador repair THREE times and they report no problems but my oven still wont bake. Thermador sent sales rep on third repair visit to bake cookies to show me how oven works... However per recipe, 350 degrees 11-15 minutes resulting in pale underbaked cookies over 30 minutes later. He documented the facts but after 10 days, I havent heard a word... Weve had range 4 months and still problematic! Thermador Rep doesnt want to believe anything is wrong with range even after witnessing failure to bake... with all my written documentation and ruined food. Ive even gone as far to bring identical dishes to bake at local Thermador Appliance Store with positive results, so I know baking is possible in a Thermador oven... just not MINE.

The product works as expected. I have not had any issues or problems with the product since purchase. Its easy to use and operate, and has all the features you need in a range. It simple to use and efficient. I am extremely happy with the overall value. I was able to purchase at an amazing price. I actually spent less than I had budgeted for, which made me very happy. It looks great, works great. I am extremely happy with the appearance of the product. Considering I was able to get it at an amazing price, it still looks modern and stylish. It looks a lot more expensive than it actually was and it matches my other appliances, and looks awesome in my kitchen. The size of the range is perfect. Big enough that I can fit larger items in the stove and cook multiple sides on the range top. But its not so bulky that it looks obnoxious. It fits perfectly in the designated area.

Thermador oven is a piece of ** - If you read all of the above complaints about Thermador, from the constant and costly repairs to the bad attitude of the representatives on the companys consumer-unfriendly phone line, then you will have the idea of what Ive been through with this Thermador. I will tell anybody who asks and then some, not to buy a Thermador. Stay away from Thermador!

We had a range from Thermador that never quite worked. After growing frustration, we finally called service and they told us that there was a defect with the logic board for our year of manufacture. However, because we waited so long (partially because of the pandemic) we were out of our two year warranty and they wouldnt repair the defect without spending $700 on the repair. This is for a $20,000+ range. Avoid this company like the plague.

Spent over $27,125.00 on Thermador appliances. 48 range knobs were very loose and oven temp was not working. It was on 350 but the oven would only slightly warm. Got a new thermostat knob yet the oven does not heat up accurately. Smaller oven to this day still does not work properly. Bake means broil!! We can never get a correct temp. And for the first 5 mins it broils no matter what temp you are on. Fridge/freezer side by side was delivered with broken wheels. Ice machine has broken twice - Went months without ice. Drawers have broken. Now our dishwasher on the outside panel has RUSTED. How does stainless steel rust? The whole front is brown. We sent pics in and complained. Oh but you only have 30 days on cosmetics. Buy this cleaner... Customer Service is disgraceful. They dont care at all - I want a Thermador sales rep in my house NOW! Shame on you Thermador. You have no customer service loyalty. You took my money and wont help anyone by the looks of things, not just me. Be warned. Dont buy Thermador, I am sick over this...

I live in British Columbia, Canada. I have a Thermador gas stove PRSG304 which I love when it is working. It is the heart of my house. HOWEVER it requires replacement of switches and the BK igniter about every two years at a cost of about $300. So now we are looking at about $1,000 in repairs since I have had it. I have sucked that up, but now I cant even get service. This year, the local authorized repair guy took three weeks to come out, said hed order the parts and then never came back despite phone calls. The second authorized repair guy could also not get out for three weeks and then did not show up for scheduled appointments twice, also despite calls and confirmation, so I gave up on him. I finally got in touch directly with Thermador Canada. They sent out a guy three weeks ago who said he would provide me with an estimate and order the parts. Still no estimate for the repair. They say hes coming back on November 15th but I have no idea of what its going to cost. I have phoned them 4 times and still nothing even though they commit to getting back to me. I have now been without two burners and my oven for several months. Why on earth would I ever buy Thermador again???? All I have is a beautiful piece of junk in my kitchen.

I have owned my side by side for 12 years. You will discover that while the unit is under Warranty for 12 years--they do NOT stock parts after 8 years!! The trick is they will offer you money towards sliding into a new fridge--where you will continue to be captive to them. The new unit of what I own now costs $15,000. I made a service appointment THREE WEEKS ago for Monday, October 25, 2021, and was told I couldnt get one sooner because Thermador doesnt have workers. When I called Friday before to see why they had not told me a time, they said I had cancelled the appointment. (I had not). When I complained, the Thermador rep disconnected me. I had waited 20 minutes for her to answer the call. For their price, I could buy a new GE or Frigidaire every three years, and still not be out $15,000. Lets face it----all we need is something to keep our food cold, right?

I bought the stove in late August 2021, first call for service in September, November repair replacing 2 burners, gas jets, module, cover, ignition. One week later 2 burners not working, small oven not working. Large oven not heating evenly. Where I bought it said call Thermador customer service and request a new stove. Called Thermador, got a case number, supplied all info, received an email saying I need a tech to diagnose that it is not operating properly -- da dude! No techs in Vermont are even returning calls, the store I brought it from says Thermador responds to customers. Not them. Wow $12 --!3,000.00 for a new stove that is 3 months old and this is the service one receives. !!!Dont Do It. Buy Something Else!!! Terrible! Nothing good to say about this stove, the service and the company.

Spend over $5000 on a fridge, spend several hundred to repair it and waste numerous hours waiting for servicing. Spend months dealing with them on the phone listening to the same scripted responses from different people (since they will not discuss anything with you via email) and finally be told that for a few thousand dollars more they will replace the unit. AVOID this company at all costs.

ProGrand oven and range - My wife and I bought this range that was a dream of my wifes, which now has turned out to be her worst NIGHTMARE!!!!!!!!! We had it installed in our remodeled kitchen. Looks really nice, but for the most part so does a bookend. The range part works well but the oven is a joke. The only thing it cooks good is our bank account...! The wonderful people at Thermador thought they had better way to light a oven, putting a delay of so many seconds on the gas valve, before it lights... Thus filling your oven full of gas and when it lights, which you have a 50/50 chance that it might, the door on the oven jumps out a bit as it is now lit... For how long it stays going is a crapshoot. If you are cooking a roast that will take over a hour, forget it. It wont relight to keep at temp. But the fun part of it is the temp on the dial shows whatever the temp you set it at! Open the oven and its around 100 degrees. NICE! It is what it is and thats JUNK!We had a company who was great repairing the Wonderful PRO-Grand, new name should be PRO Crap, but anyway the repairman found a missing part in the oven. Called the Company and got the repair tech on the phone, who stated, We do not sell that Part... Now three weeks later the repair company going to bat for me, got the people at Thermador to send us the part. Which in fact they forgot to install at the so-called Factory! Wonderful the problem fixed right?????? NOPE! Installed that part and the oven is still doing the same thing...! Anyway not wanting to see the Nice repairman again for awhile we started using the barbecue as our new oven!Works great keeps the temp right and it only cost $300.00. Pro Grand $6000.00 Plus.... Is there something wrong with this picture????? Now we are getting close to the end of this Saga.....! Bit the bullet and called the Nice Repairman. Was like old home week for the first three minutes, but he got the Pro Grand apart could not figure it out and call the Factory Tech. His name is Mr. Confused. Was told what was happening and he could not figure it out either.....! So the Nice Repairman asked, Why do we need this delay on the gas and light it like the broiler lights? which is right now... Doesnt figure does it.....! DA. Okay, now one great-minded repairman and one confused Factory Tech tells the Nice Repairman, You mean like the Older Pro Grands? Yes, the OLD ONE!!!!!!! Yes!!!! Factory Tech the Old tried and true Lights every time system. Okay, the Confused Factory Tech says... Now we wait!!!!!!! Nice repairman leaves to find out what he needs as far as parts and if he really is right... Yes he was!!!!! Mr. Nice Repairman got all the new stuff ordered and now I have to Open my wallet again to pay the Nice Repair Company...! The cost of this repair was Only $475.80 thus bring up the total cost of repairs to $1065.71 Pro Grands final repair total. Dont waste your time with Thermador thinking they will stand behind the product. The Fact is they wont....! For those of you who dont know this Thermador is owned by Bosch...... !

As with others, we spent a lot of money on this over/under oven. Looks nice but the internal design is awful. Its been 4 years now and we have had to replace the control boards 3 times already... and it died again a week ago. There is NO support for Thermador appliances in the Dallas area. Parts cost as much as the original unit almost if you can find them. I have replaced the faulty boards 3 times so far, but Im too tired to deal with this anymore. The analog & digital boards run about $600... 3 sets are enough for a new oven. Its a giant rip-off. Where is the quality design & service... missing totally. Were going to purchase a new oven now and it wont be Thermador. In 50 years, I have never experienced such poor design and support. I cant believe Thermador is still in business!

New build - purchased 4 24 inch units, 2 fridges, 1 freezer with water, ice, and 1 wine fridge. I ordered factory stainless steel doors - why did they come disassembled. Why can I NOT order left swing from factory? No self close.

When we purchased $18,000+ on Thermador Gas range, Built in oven/Microwave and Dishwasher we were never told that we were in a no service area for repairs. Trying to work with Thermador customer support to find an appliance service repair shop to service our under warranty products has been a nightmare! We only live a few miles from Hermann, MO but customer support has to negotiate a service rate with a repair shop and most shops wont comply. Unbelievable!! Thermador products are not worth the price you pay!! We thought buying a better brand name like Thermador would give us good quality for many years. Not so!! We even sent an email to CEO of Thermador with no solution. Our warranties will be up January 2021 and I have no idea how we will get service after that. Im sure we will have to reach deep in the pocket book for that! DONT BUY THERMADOR!

It’s a horrible oven and the worst customer service - poor controls, unreliable and poor response from customer service. The bottom line: no, I would not recommend this to a friend. This Thermador ME301E[S] wall oven is the bane of our lives. The interface panel had been replaced and still the oven did not work. The call to the Thermador supervisor took a week to get back to me. They would not take the $250.00 memory panel back even though that was not the cause of the self-clean operation as suggested by their authorized repair person. The oven would cease heating without notification on the display. Customer Service for Thermador is worse than anyone I have ever dealt with. The oven was serviced a number of times for other parts. Stay clear of their products, as they do not stand behind the appliance!

After purchasing our Thermador Range, Model # PRD366GHU in 2011, the oven has stopped working on multiple occasions. Only to finally find out, from the most recent service tech, that there is a design flaw in the range and the heat of the oven when its in self-clean mode, trips a high-temp cut off, leaving the oven inoperable until the cut off is reset. So after spending all of the money that this high-end brand charges, youd expect some sort of resolution from Thermador customer support... not so fast.They have started a file, not approved reimbursement of the service calls and I continue to chase them after being promised callbacks. This seems to be a serious defect in this range, with multiple complaints regarding this very same issue. There appears to be no work around, other than not using the self-clean mode, REALLY? Consumers be aware. Thermador needs to respond and address this issue with their consumers. Ive totally lost all brand loyalty.

In 2013 I bought my dream kitchen appliances, paying close to $18,000.00 with a $2,000.00 install. I have had nothing but multiple problems with them. First, I called Thermador for a repairman. They gave me a number to a company that had closed their doors. It took several calls before I could find another repair dealer that was actually open. Repairs became constant. Microwave: Interlock switch replace, adjusted, again and again. It now blows my fuse. Freezer/Fridge: Freezer went out losing all food. Double oven: Replaced element and control panel and had to have it calibrated. Downdraft Vent Hood: Replaced motor (cost more than it is worth). Dishwasher: Grinding and error codes, leak, replaced sump. Some of these problems occurred over and over, costing us an amazing sum because Thermador only stands behind their products for two years. They claimed I only had called them for the microwave; but I registered all my products with them and called them multiple times, as did the repair dealer. They will do nothing to help make it right. Also, the company I bought them from, Orson Gygi in Utah, will not do anything either. They just feel sorry for you...tough luck. Don’t pay for expensive ‘dream’ kitchen appliances. You will have a great looking kitchen that is non-functional and cost you a lot of money. **The only appliance I have not had problems with is the magnetic cooktop that is glass. While I have a small chip in it, it is super easy to clean and so far, so good. It is beautiful. The ONLY product I am impressed with.

I purchased a 30 Stainless Steel Thermador Range Hood HSB30BS in June of 2008. Within a year and a half and six months out of warranty, the buttons that control the fan and the light began to come off. They are push buttons and are configured in such a way that when you press one to change the fan speed, another will be pushed out and deactivated - similar to an old style car radio with mechanical buttons. The problem is that the sub-assembly that receives the metal buttons is a square plastic peg and the button itself on the inside is round. The proverbial square peg in a round hole. The plastic gets worn and the buttons shoot off when they are pushed. I asked for the repairman to leave the sub-assembly with me after the repair ($350.00) to see exactly what went wrong. The hood cost me $700.00 new. So now that it is broken again, it does not make sense making the same repair again with a poorly designed part. I contacted Thermador the first time it broke and the best they could offer me was 10% off of the cost of the replacement part. I was busy at the time and was not able to write a proper letter to someone at Thermador, but I have to wonder if the results would have been much different. I have a Thermador stove as well that had a cooling fan motor ($300.00) repair just a little over a year and half after purchase. This one was out of warranty too. The stove cost $3,700.00. So I am, for obvious reasons, not a great fan of Thermador. I had two other repair calls on the stove to deal with a faulty ignitor, but they were thankfully covered by the initial warranty. I have never been a complainer, but it is hard for me to believe that I have just had bad luck with this companys products. I am a contractor by trade and like some of BSHs products. Bosch makes good tools and others that are not so good. At a certain price point though, my expectations go way up. Thermador looks nice and thats about the only nice thing I can say.

Works great and well. I have enjoyed using this product every chance I get. I do want to try something else though to experience more. Value was good for what I got. The product works well and provides what I need to feed my family. That is what I need in equipment. Good price and works wonders. Appearance is great. Looks strong and sturdy and I like the modern look that it provides my kitchen. Makes it stand out more than the past stove I had in there. Fits in the little spot where my stove goes, not too big nor too small in size. Perfect oven size for what I need to cook in there also.

We bought expensive Thermador double wall ovens about fifteen years ago. They are in perfect condition and have always worked perfectly and accurately until the other day when the knob that controls the upper oven broke. Now the oven cannot be turned on or off and Bosch/Thermador says they no longer have any parts available for the CT 127 or 227 series. So a terrific oven has to be torn out and replaced for lack of a $10 part. If anybody knows of an available knob, please contact me.

I bought a Thermador refrigerator (T360T810NS) in August 2014. It cost almost $8000.00. As other reviews have stated, it is noisier than I would have liked but that was tolerable. However, in May, 2019 (less than 5 years of service), the temperature sensor for the ice maker went out and had to be replaced ($420.00). Then it was determined that it was not the problem. It would have cost me another $500 to figure out what it was so I decided not to fix it. However, my major disappointment is in the response from Thermador when I tried to contact them. The people on the telephone were nice and did provide an email address after I waited over a month to get a response from the contact email on the website and after other calls. I sent that email over a month and havent heard a word and it did not bounce back. For high end appliances, they should have better consumer service. I will not buy another Thermador product.

Almost immediately after buying our Thermador double wall oven, the top unit stopped working. We insisted on replacement rather than repair. A year later, again the top unit stopped working. It would not hold the temperature. Eventually we replaced the motherboard--very costly. Within a year, BOTH units stopped working. Sometimes a unit will heat but not hold the heat. Sometimes it will not heat at all.

This dishwasher has such a foul odor that you dont want to open it to put in the dishes. We were away for three weeks so it was empty. We just got back home, opened up the dishwasher and it smells with nothing in it!!!! When we put our dishes in, theyre already rinsed off! I even soaked up the water that lays in the drain in the bottom of the dishwasher and made no difference. Thermador did replace it once for me with the same model and no difference. We had a plumber here and he said hook up was correct. Thermador rep came out and had no answer for the foul odor! What do we do? Were at a loss!

Just found out that they no longer make part to repair blower motor for model no. pgr486gdzs. May have to junk my very expensive oven. Saw that other people are having the same problem. Thinking class action lawsuit. How can we do that?

We had a large Thermador freezer that was not new. The connection to the water/ice line failed, leaked and created significant damage to our floor, subfloor, related drywall and painted surfaces below the freezer. We followed Thermador’s straightforward claim process. The dollars were meaningful. They (their insurance company) were fair, responsive and totally professional. What a pleasant surprise. From now on, we do everything Thermador.

Use gas range daily, no problem. Rarely used oven, maybe 20 times the most before it stopped working. Replaced electronic module located between oven and range. How stupid! Used the oven less than 15 times within 3 years and it failed again. The last visit cost $700. After reading all the negative comments about Thermador, I am buying an electric oven and the hell with this piece of junk! Frustrating to spend 2 hours baking and the meatloaf was cooked only on the surface. That darn thing quit half way without warning!

We purchased Thermador thinking it was a high-end model. After 10 years, over the last 6 months our Cooktop and Convection oven (Model SC302TS) have gone bad. In both cases we have been told the replacement parts are no longer available. I would definitely not recommend Thermador products. When I spoke to their customer support, this seemed to be consistent with their strategy/philosophy, to not carry replacement parts for greater than 5-10 years.

We have repeated failures of the blower motors on our oven. If the oven senses that either fan isnt spinning at nominal speed, the oven shuts down. Its a $500 bill every time one of the motors goes out ($300 service plus $200 for the part). The first went out barely a year after we bought the oven. The next went out later the same year. Barely a year later and one of the replacements is failing. Replacing the fan involves pulling the oven from the wall, no easy feat for the do-it-yourselfer.Note that sometimes a reset will work, at least temporarily. Thermador doesnt make the reset easy. You have to cut off power at the circuit breakers, turn power back on, then do the programming for date and time. Very frustrating if you have to do this several times hoping that fan will spin a bit faster on the next go around.

We bought a Thermador double wall oven 5 years ago among many other appliances when redoing our kitchen and almost every time we use the self-clean feature, it goes into error mode and breaks the control board, the motor, or something else. We have had multiple repairmen out, including Thermador themselves, and each time it costs between $250-$350 dollars to service. I tried speaking to upper management from Thermador several times and they basically ignored my issue and told me it was too bad and they would not replace the unit. It has never been misused, and is treated with kid gloves and kept very clean. I would NEVER EVER buy Thermador ovens and watch out for their terrible customer service.

We purchased this unit (Thermador Dual Fuel 30 Range - Model PD304BS/07) and twice now the control mechanism/thermostat had been replaced, and two air switches and fans also. Thermador takes no responsibility for repair or replacement. We have spent over $1,000 repairing the oven and currently its not even working. Do not buy Thermador. They are terrible units with terrible customer service.

We purchased a Thermador T18IF900SP3 which is a stand alone freezer column in November of 2017. Periodically the high temp alarm would go off with readings around 29-33 degrees. It happened intermittently for several months so I finally called Thermador and connected us with their service representatives in our area, St Louis Appliance Repair. Visit one was exploratory and a new board needed and ordered. A week-ish later part comes in and we schedule a visit in a few days. The tech comes out for visit two but the board did not work properly so the old one was put back in and another one ordered. The freezer continued to work with an occasional high temp warning. Visit three is a mirror image of visit 2. Yes a second board that does not work at all apparently. The old one is put back in (again) and the freezer works as good as before. On visit 4 (Tuesday before Memorial Day) the new board is installed and supposedly works because the tech leaves it in but says the molex connector has a crimped connection. He takes pictures and sends to Mike ** at Thermador which is apparently Bosch or owned by Bosch. The next morning the high temp alarm is ringing away and the freezer is 60 degrees and food melted so we chuck it all out. It is now Friday - 4 days later - and Mike ** has apparently still not gotten back to St. Louis Appliance Repair. I have called both S.T.A.R. and Thermador every day since Wednesday only to get another person saying Im sorry... or Were sorry... but we are awaiting for a decision from the factory, we are awaiting a decision from management on replacement, we are awaiting on a decision from Mike **, we are awaiting a decision for the tech, we dont have your proof of purchase, No we dont need your proof of purchase as St. Louis Appliance Repair will send it, (said Nakia) but they did NOT so I sent it, We dont have the notes from St Louis Appliance Repair says Thermador... What a never-ending run-around of poor customer service and process malfunction. So if you ask me if you should go with Thermador for your new kitchen? I WOULD SAY NO!!! And Bosch? If you own Thermador then how about Bosch for your new kitchen? PLEASE DONT! We spent a fortune on all Thermador appliances. I would NEVER do it again. So here we are about 5 weeks after St Louis Appliance Repairs first visit with the freezer working worse than before I made that fateful call for help. Will it ever get fixed? Not sure. Our family is coming in for Memorial Day Weekend for Moms 90th Birthday and to see the new kitchen. Thermador your broken freezer will be propped open and shut off so it doesnt smell like mildew. Thanks.

Two and a half months ago my CIT365DS induction cook-top displayed an F0 error code. Two burners are out. I repeatedly called tech support and they couldnt find an authorized repair tech in my area. After 2 months I finally got a call from South Carolina telling me that I am on my own in finding someone to service my cook-top. I have the name of the Thermador service technician in Huntington Beach, Ca who for three weeks failed to call the one person left who is qualified to repair this thing. I even spoke with this Thermador technician last week and he assured me that he would call the service company in Port Angeles and arrange a service call. He failed miserably in making that call. I have never run across a company that holds customer satisfaction in such little regard. Yes, I am angry.

We built a new home and Thermador MADE us upgrade to the newer model because they sold the one we bought. THAT said, our freezer broke 2 years later. After multiple attempts to repair with a local third party repair company, Thermador admitted they CANT fix our freezer. As you can imagine they will NOT replace ours free of charge and want to charge us money for a new one. We have been trying to get this fixed or replaced for over 6 months and they will NOT help us. They will NOT do what they say and they will not email or call us back as they have promised over the last 8 phone calls. Each time I call I sit on the phone for at least 30-50 min before getting through and getting NOwhere with them. This is an awful company with awful service and products. DO NOT BUY their products. It is the worst service I have ever had by a luxury company. what a waste of money and time.

I am an experienced baker of 35 years. We finally finished building our dream house and purchased a Thermador double oven in 2015. It has done nothing but ruin everything Ive baked. Had the service repairman out and was told I wasnt using the settings right. After using the times and settings according to the manual, baked goods turned out worse!I have wasted countless hours and ingredients trying to make something turn out right, adjusting temperatures, times, settings and rack placements. What a huge waste of money and disappointment with this oven. If I could afford to replace it, I would. No help from store we bought it from or Thermador manufacturing. Do not buy a Thermador oven. I would never recommend any products from this company after this experience. For many years, I baked in cheap ovens with great results. This $1,800 appliance has ruined my baking ability since we are now unable to replace it with something that works and unfortunately, it is built into the wall in an expensive cabinet.

Let me count the ways I am fed up with Thermador. I purchased a package of expensive thermador appliances. The oven has not worked since the day I bought it—2 years ago. The service is next to non existent. Was supposed to have a service call today and when I called the service # (after being on hold over half an hour) and asked to speak to the supervisor, the rep hung up. Can’t speak with anyone with authority to do something. Can’t believe I will actually have to purchase a new oven

Based on our experience, changing the one-year warranty to five years would be the only way we would recommend Thermador. You will read in my post what was under the one-year warranty, which is not sufficient. We purchased a refrigerator, stove and vent hood, dishwasher, under the counter double drawer refrigerator, and double drawer refrigerator top/freezer bottom, all purchased between 2017 - 2019. The vent hood motor, installed in 2017, has been replaced twice—one under warranty and one we just bought last week (11/2020) for $400++. The refrigerator replacement parts are drawer rollers, freezer drawer latch (not warrantied), and icemaker sensor was replaced under warranty. The double drawer refrigerator/freezer ice maker was not working when delivered in September of 2019, replaced under warranty. Currently, the dishwasher has a high pitch sound when you start it and only runs on the auto setting. All other wash settings do not run. Due to COVID, income loss, and out of warranty, we havent addressed this issue. Vent hood labels have all worn off, and if liquid splatters on the stovetop while cooking, mostly burn on the surface. Yes, a removable cover would be great, as mentioned in another post. How about one for the oven? Remember, all issues happen between 2017 and 2020; three years!

We remodeled our kitchen and purchased all new expensive Thermador appliances in mid-2013. In mid November, 2014 the door on our dishwasher slammed down, as the hinge/spring/cable had broken. Both my husband and I were hit with the door, in trying to close the dishwasher door. Both times, resulted in our being bruised by the door!We called Thermador Customer Service (800)735-4328 for repair. We were told that the springs were on Quality Alert. Although, we had never heard from Thermador to advise us of this problem and had sent in our Product Registrations. It takes 3 weeks for repair service. The technician was unable to pull the dishwasher out and told us to call our contractor. We thought he may have been inexperienced and arranged for another technician. 3 weeks later, another technician comes out and he is also unable to remove the dishwasher.Another 3 weeks later, we now have our contractor come out to remove the dishwasher and he had absolutely no problem. The dishwasher has a rubber siding on each side of the unit and with a putty knife, he was able to easily slide the dishwasher out. Something a skilled and trained Thermador technician should be aware of and to handle. We live in the San Francisco Bay Area and there is an extreme shortage of qualified technicians, with service calls all seeming to be 3 weeks.It has now been over 2 months later since the problem was reported. Again, not our problem we created, but a Thermador Quality Alert problem! Today the 3rd technician has scheduled to be at our home between 12-4pm and I receive a call from him that he wont be coming because Thermador Parts Center in North Carolina, didnt send all the needed parts! We now have to wait again and since the dishwasher is pulled out, we cant even use it. I called Thermador again to report the problem and was seeking a corporate contact to advise them, but theres no corporate contact name or e-mail address and customer service was going to e-mail them (haha). Buyer beware and be truly informed of the products youre buying and their service (or lack of) records.

My Thermador double oven is only 3yrs old. The first problem I had was to replace the clock. It had stop working. Thank goodness it was still under warranty that time. Now after 3 years having the oven, my stress level had sky rocket. First, it took over a month to finally to get an authorized technician to come out to look at it. So, I had 3 technicians to tell me what parts I need to replace it. Thermador have given me 50% off the price of the parts. Well I guess the management felt sorry for me since it took over a month to get a Technician out here. So, the technician ask me to order the first two parts which was the wire harness & module control. Well it still didnt work. So I order the 3rd parts; it still didnt work. Then I finally order the 4th part which is the power supply. My oven is still not working! For the fourth time of replacing this parts. This oven is totally curse. This is beyond me. I have never in my life had never run into this kind of problem. Worse than a vehicle. This issue has been going on for 5 months now. Please if someone is reading this or had the same similar incident. I need help!

Do not buy Thermador! I own a 48 oven/range that was installed in 2007. I have rarely used it because it is a vacation home. Parts are no longer available (really?) and it looks like many people are looking for the same part...front wiring harness. This is a top of the line range that almost burnt the house down! I have spent $300 on service reps getting it diagnosed and hours looking for the part online because the service reps can only sell me Thermador parts which are no longer made! REALLY?? And, Thermador customer service...can only say sorry, we no longer make the part. Do they really think that I will buy another $12,500 appliance from them? Anybody know of any class action suits? I own 2 of these units and I am ready to take them down!

We moved into our home in 2007. Previous owner had just redone kitchen, went high end on appliances not knowing they were going to have job transfer. Recently Thermador downdraft fan stopped working properly. Figured it was out of warranty by now, I took a look to see if it was a switch I could replace - discovered it had a circuit board. I was shocked to see that the circuit board had started to melt along with the wires leading to it. I called Thermador, said I knew it must be out of warranty by now - but it seemed like a defect in manufacturing or design flaw and a fire hazard. After many calls, Thermador reluctantly agreed to send someone at their expense to diagnose. The technician informed me it happens all the time.I maintain for the amount of money spent on this type of product one should expect it to last longer than five or six years, and of all the appliances I have ever owned, it is the only one that has ever had a part that melted and posed a fire hazard. Thermador refuses to make good - it is out of warranty and it is normal wear and tear. I recorded my last conversation with Thermador. The audio, as well as pictures of the melted circuit board and wires and a video of it sparking and smoking can be found on you tube under the user **. I now have a stove in the middle of the kitchen with no ventilation. I want others - who own one of these or are contemplating the purchase of one - to understand the risk and I would like the Thermador to remedy the situation. I have not yet explored whether I am limited to a Thermador brand based on the dimensions of the hole in the granite countertop.

We purchased a Thermador freezer expecting it to be an outstanding product. We have had nothing but problems with it and it finally completely shut down at the beginning of August. It is now October first and weve literally waited eight weeks and the freezer is still not repaired. We used an approved repair company and frankly weve heard everything from the part was on back-order to the wrong part has been sent. Ive now taken multiple days off of work to wait for the repair man who never shows up. The indifference is astounding and Im still without a working freezer.

I have a very expensive Thermador freezer. It with keeping proper temperature in October 2021. Contacted Thermador on 11/4/21. It takes a month or more to actually schedule an appointment and Ive had 4 service appointments since and its still not fixed. Its been over 5 months with no ability to even talk to a supervisor or get any positive action from the company. Its the worst customer service Ive ever experienced.

This is an amazing refrigerator! We have had it for about 15 months now and absolutely love it. One caveat: You must defrost the automatic ice maker periodically or it will freeze up and stop working. It is very easy. Just lift it out and let the ice that forms around the outside of the icemaker mechanism itself thaw, then put it back in. I would buy this appliance again.

VERY similar story to others Ive read on the site. My 6000.00 stove had a bad simmer switch which resulted in us turning off the breaker until the service dept. from THEIR DEALER could come out and fix it for 176.00 (Oh, the stove was 2 years, 3 months old so 3 months past the warranty)... now THERMADOR will not reimburse because we had it fixed before they could make a determination?! We also have the very expensive dishwasher that seems to have a hinge breaking after one year installed... very disappointing when you believe you are buying quality.

Thermador double oven ME302JS, Refrigerator T36BB810SS - We purchased a suite of appliances including a fridge, range top, double oven, and dishwasher. The double ovens function just fine. However they buzz very, very loudly. Service has been to our house four times to either diagnose or attempt a repair to no avail. The service techs have been pleasant to work with and I appreciate their efforts as they have expressed genuine frustration. They have also expressed frustration with Bosch as they havent been helpful to find a solution.The fridge suffers from a slow ice maker. After 24 hrs, the bin is only about two inches deep of ice. The motor was replaced, no success. Bosch told the techs to lower the temp from zero to -4. That didnt work either. The techs have asked for further help from a Bosch area rep on both issues but they havent been forthcoming. Ive also sought help from the store who sold us the appliances. They forwarded my video of the noise to Bosch personnel, but they havent responded either. My patience has run out. If Bosch was responsive and helpful with a solution, this review would be more positive.

I purchased my Thermador side by side refrigerator in 2010 (along with an oven and microwave wall unit). Recently, my refrigerator has started to malfunction. I called their customer service center and had them give me numbers (at least 8) for authorized repair centers. This proved useless as not even a Thermador certified technician will come to work on my unit. After several phone calls to the Thermador customer service number and reminding them that they guarantee after-warranty service anywhere in Canada, they asked me to provide photos proving that I, in fact, owned a Thermador fridge. This ludicrous request being met (who would waste time and energy calling a Thermador 1-800 number if they owned another brand), they now say that I actually need to call Whirlpool because it is Whirlpool that makes this Thermador fridge. This company is not even willing to take ownership and responsibility of their very own branded product. A product for which they put their stamp on and charge big money. They have passed the problem onto someone else!!