We purchased a new Thermador range 1 1/2 yrs ago and have had serious problems from the very first time we used it. The major problem is Thermador has a Help number to call but it is staffed by many young girls who know NOTHING about the range. I asked over and over again to speak with a tech to describe the problems and it was not allowed. (My husband and daughter are Engineers.) One of these Help girls actually told me she did not think 2 hrs to warm an oven was excessive and also there is no reason why this range would not last us 4 or 5 years!The oven would not warm up beyond 100 degrees and I ruined many meals. The repairman finally came and had to replace a couple of parts. He had to replace the computer again (which is located under the griddle and on top of the oven/broiler). Common sense tells me that is not good. Six months later problems again, the computer had to be replaced a second time along with many other parts. This week when we tried to self-clean the oven for the first time the mechanism worked for about 30 minutes and stopped. The repairman came again. Cant find anything wrong, didnt fix the problem.For the $11,000 range I would not even think of purchasing a Thermador product again. As I said the biggest problem with the company is when the oven would not work and there were 12 people in my dining room waiting for a Christmas Brunch there was no one to call who knew anything about anything (morons answering the phone)! It is extremely important to have a Help number with a competent tech person on the other end every day all day because youll need it and Thermador doesnt have it!!!The CEOs name is not to be found anywhere so no letters to write either. This unit has too many functions operated by the computer which is located in an area between a HOT oven and a HOT griddle. A computer that does not work because of being excessive heat bound. Fighting a faulty computer in a $10,440 oven while trying to make dinner isnt worth it. My advice buy another brand without computers.

Each grate on the cooktop has four rubber feet inserted in a small hole. Cleaning and general use damage these pads and cause them to either tear apart or completely fall out, leaving the grate unstable and out of balance. Thermador did replace missing pads while the stovetop was under warranty, but the poorly thought out design continues to be a recurring problem.

I just bought Thermador appliances (Refrigerator, Stovetop, Microwave Oven, Dishwasher, Exhaust fan for stovetop) from Best Buy and they delivered the appliances on Feb 06, 2016 for my newly refurbished kitchen. When they delivered the appliances to my house and I opened the boxes, I noticed the Refrigerator had a dent on the door and the Microwave Oven had permanent marker markings on the sides of the appliance. The Stovetop that was installed started making noises the first day it was installed. Every time I turn the stove on, there is a ticking noise that does not go away and stays on until I turn off the stove. All five burners make this noise. Along with the ticking noise, the stainless steel stove turned dirty yellow upon first use. If I cook anything for 5 minutes, the cooktop turns gets a dirty yellow stain which does not go away. I complained to Best Buy, however, no one helped me. I used a normal sized pan to cook my food and the entire stovetop around that burner turned dirty yellow! The color does not come off! Since I noticed all these problems I called Best Buy that I want to return the appliances because they are horrible quality and also I received damaged goods upon receiving the appliances whereas I paid for brand new items. I spend about $10,000 dollars on these appliances. I called Best Buy again on the 10th day of my purchase and said I want to return the appliances. I talked to several people from Best Buy, Sam, Stan, Richard, & Jason and they kept putting me on hold but no one was able to help me still. Eventually, they said they would call me back and no one ever did. Finally, after five days of continuously trying to contact Best Buy, I finally got to the manager and he said it has been more than 14 days to return the appliances because the 14 days return policy had been over. Just to mention, upon purchase, no one had told me there was a 14-day return policy. However, I was trying to reach Best Buy since day 10 and they kept pushing me off. Now I am stuck with appliances I don’t want because they came damaged upon arrival. Best buy manager said that he can change the refrigerator door but I do not want it anymore. I am trying to get in touch with Thermador but no one is able to help me. I am extremely upset! My Sales Number is ** and **. I need someone from Thermador to contact me so I can get things cleared up and I want to return the appliances back as soon as possible. Some of the appliances seem like they may have been previously used and returned by other people. I really appreciate the corporate office if they take notice of the used items and help me. I have not used any of the appliances besides the cooktop; the rest are still sitting there waiting to be installed. Can someone please help me for God sake?

Weve owned our oven for over 10 years. Ive loved using this Thermador oven. Two years ago, the oven would beep continuously after its turned off. The only way to sop it was to literally pull the electric switch to the oven on the outside of the house. Weve had many repairs... new control panel, oven hinges, new seals, more tech repair visits, you name it. Nothing has stopped this beeping. Evidentially, the oven heats up and hit the panel sensors somehow and the beeping begins! Im frustrated and disappointed in Thermador. Customer service acts as though Im the only person this is happening to. Shame on them! As much as I loved this ovens capabilities, I have to say that Ill never purchase a Thermador again!

Im on my 3rd Thermador full package in my 3rd house. Same pkg 3 times w/ some upgrades: Pro Harmony range, Pro fridge, Top of the line Sapphire dishwasher, microwave drawer, hood. $25k+. The 1st pkg was good. The 2nd pkg had issues w/ the range. Spark units were intermittently working. Repaired, worked fine. Dishwasher recalled electrical shocks or leaks. Dont remember. Microwave/dishwasher made by Bosch worked well.Now 3rd pkg. Fridge auto door assist mostly doesnt work. Replaced parts-still doesnt work. Gave up. The range is THE WORST! Ive had 12 repair calls.. 4 of 6 burners are blasting like blow torches since day 1. Theyre super loud. The repairman said tech support told him Its supposed to be like that. I appealed because my last one didnt do that. Thermador told me to convince the boss to help even tho she agreed that theres something wrong with it. This is ridiculous! After replacing almost every part in the range w/ 12 service calls. Countless phone calls! 4 burners still blast like blowtorches. I memorized the model # PRG366, $6300. Replaced regulator twice. Gas company checked pressure twice. I need a replacement, but Thermador isnt helping. The PRG366 at my last house on the same street didnt do this.

Since installing my new kitchen two months ago with the Thermador package of appliances I have had TWO major problems.1. After having the appliance taken out of the box and install (plugging in) my refrigerator, neither the fridge or freezer got colder than 70 degrees. I called Thermador and they walked me through steps to resolve the problem but to no avail. Thermador proceeded to refer me to two contracted repair services on Oahu. In the meantime I called the Authorized distributor (Servco Appliance Company) and informed them of the problem. They were able to expedite the service (and that was a week later). The service people came out and pushed the same buttons as well as read the manual, coming to the conclusion that my refrigerator was not working and would have to order parts...not having any idea what part! The next morning I got a call from the service company and was told the same thing and was told they would have the parts expedited and it would take 5 days to come in. In the meantime I called Servco and demanded that they get me a new (in the box) refrigerator. FIVE weeks later while waiting for my New refrigerator I received a call from ACE Appliance repair service saying they had just received the parts. I told them to forget it and contacted Servco for and update on my new refrigerator. Eight weeks after the service call, I finally got my new appliance. Now I have noticed a condensation problem on the side of the freezer door.2. Two and one half weeks ago my newly purchased Thermador built in oven stopped working. Error code E118. I must have used the oven 6 times since installing it, the same time as the original frig. I called Thermador again and was walked through the reset procedure (turn the 220 breaker switch off for 5 minutes then turn back on). This had no effect on the problem... it took 10 days to get a service man out here. Again we went through the whole thing again. He called Thermador and he was told E1108 meant a problem with the fan and it had to be replaced. I new that even before he walked in the door. Just google it!!!!!! I am told that NO PARTS are stocked in Hawaii and at a minimum it will take another 2 weeks before he comes out again....That is over a month without an oven and the clock is ticking on the warranty. I would not recommend this brand as they have no credibility.

I purchased the entire kitchen package from Thermador; fridge, freezer, double over, range top, microwave and upgraded dishwasher due to package incentives. Within five months the $5K+ refrigerator went out and needs the compressor, evaporator and filter dryer replaced. While the store I purchased from has been great in trying to remedy, Ive gone a few weeks without it being repaired, Thermador originally left items off the repair order. While the refrigerator looks impressive, I would seriously look at Sub-zero or another brand, maybe a little more but you get what you pay for.

We did a home remodel in 2005. I spent approximately $11,000 on my fancy Thermador range (I know, crazy, right?). Anyway, this was supposed to be my once in a lifetime dream kitchen. This range cost more than my first 3 cars put together! Long story short, in 7 years the oven has gone out 3 times and 2 burners once. The cost for these repairs? Over $3,000! The company has exactly zero interaction with customers once theyve purchased, and absolutely zero accountability. I could cry knowing how much money I have wasted on this thing. I cant afford another stove. Can you imagine throwing out a range you have $14k invested in? We had a 4 hundred dollar oven that lasted the first 14 years of our marriage. We then sold it for $200! Thermador is the worst company I have ever dealt with in my entire life. They do not care about or stand behind anything they sell.

Our brand-new freezer has been broken at least four or five times during the 1st 15 months! They have replaced the motherboard at least twice, and it is broken again. Since this is obviously a LEMON, I am asking for it to be replaced. I would NEVER, EVER buy another Thermador product! Try finding out about their company, president, etc. Virtually impossible... They dont want to be contacted by the public, probably because they have such bad reviews and ratings with the BBB. Do yourself a favor: dont buy THERMADOR!!!

I Purchased Thermador Appliances for my Kitchen (Microwave, Refrigerator, Stove, Oven, Dishwasher) for a second home that I live in two times a year for a short period of time. Microwave died, repairing it would cost over $600. No option to replace it because it is discontinued and no other microwave will fit the built in space in my kitchen. Customer services pretty much gave me the only option of remodeling my kitchen as a solution, or to spend another $1000 in the same old microwave purchased from a distributor that still has it on stock.I asked if they were really advising me to purchase a microwave they obviously discontinued because it was defective....they said yes! Grace, the manager I spoke with was absolutely the worst employer at Thermador. She hang up on me. Barret a customer service representative was nice initially but after speaking to his supervisor (Grace) came back to me lying and telling me I had no alternatives but to remodel. Barret I feel for you for having a boss like that.Aside from the microwave, the dishwasher door also broke.... The parts I ordered to fix it dont match my old parts. I contacted Thermador for this as well and again....no solution. They dont know what is going on and nothing they can do. I do advice to stay away from this company. Your appliances will break with very very little use and they will wash their hands. Sadly Thermador is the same as Bosch. I should have spend a bit more money and stick to WOLF. My main home appliances have lasted for years. No issues.

Never ever buy Thermador appliances. I paid so much and in almost 8 months of usage, hood, oven, fridge all went wrong and all major parts had been replaced. No answer from the company.

I concur with the previous reviews of Thermador Ovens. Our ovens are 12 years old and they do make the parts that we need to make the ovens work. I did some homework and US companies do not have to make parts after 7 years. We are replacing our ovens with Miele ovens. It is a shame U.S. manufacturers treat their own with such ridiculous laws. I will never, ever purchase a Thermador appliance or product!!

I purchased 3 Thermador appliances in 2015 when I remodeled my first Thermador kitchen, which I LOVED. First: the new wall oven, model MED271JS, the narrowest oven they make at 27 wide, does not heat properly. It beeps that it has reached the set temp., but actually is 50 degrees (more or less) below the set temp. Baking cookies is a crap shoot as to whether they will be flat, indicating too low an oven temp. and that is what I usually get...flat cookies. I have not been able to consistently correct this problem. Roasting is also unpredictable. I have ruined many of very expensive meals due to the temp problem.I have had our local Thermador repair people out 3-4 times to address the inconsistent heating problem. They were unable to correct the issue and told me that new ovens now take longer (up to 30 minutes) to preheat an oven, and that this oven was operating as it should. Also, the oven cannot be set to start at a later time. It does have a Sabbath mode, but that has to be scheduled the day before I want to start up the oven, which for me is useless. So the oven does not heat properly and has no TIME BAKE setting. I will not purchase a Thermador product for my new house that we are building.Second: the cooktop SGSX365FS, cooks beautifully. Temps are easy to control, but cleaning is a bear. The star shaped burners make cleaning far more difficult than round ones, but the shape does cover the bottom of pots better than round ones. And the glass plate under the knobs is not sealed to the cooktop, and is not removable to clean spills that flow underneath it! Now there is thoughtful engineering. I use a pipe cleaner to sort of clean the under surface. Lastly, the micro-convection microwave-oven combination unit, model MCES, works as expected. We often use it to bake small meals and the temp is far more predictable than in the main oven... It does not bake bakery very well but that is not recommended by Thermador. My first Thermador kitchen was beautiful and fabulous to use. Current Thermador products are sorely lacking. Sad.

Thermador Professional GAS range with Non-functioning grill is NOT supported by Thermador, nor do local-Detroit, Michigan, professional appliance repair people know how to repair nor source parts for this range. Speaking with Thermador design engineers in Calif. does NOT provide a solution to: Grill VALVE not functioning, Thermador does not offer a replacement valve, they do not manufacture the valves anymore. This is a $10,000 range. Thermador has told me to scrap this 6 foot wide stainless steel, double oven, 6 burner range and purchase a new one versus simply offering to REPAIR this unit. Do NOT buy Thermador, go commercial.

My 2-year-old $2,700 glass Thermador cooktop has begun to look like an old wall mirror. The black continues to spread and mar the meticulously maintained surface. It was not an easy decision to buy such an expensive appliance, but I had just remodeled my kitchen and love to cook; so, I splurged. Big mistake with Thermador. It was a process of over a month with continued correspondence. Finally, they agreed to replace the glass, but not to pay for the installation. How absurd! It was no fault of mine that they produced a defective cooktop. I already paid to have it installed when I purchased it! I guess I am keeping my fingers crossed that this one will not need to be replaced and installed again in another two years; furthermore, it took over a month to convince them to at least pay for the glass.I also purchased two Wolf ovens and a Liebherr refrigerator. I had problems with both of them as well, but unlike Thermador, their customer service departments were amazing. The warranties were out of coverage as well, but they stood behind their name and all was immediately replaced and installed at no charge! Stay away from Thermador!!!

We purchased a group of Thermador appliances in 2016 when renovating our kitchen. We thought that we were purchasing high quality reliable appliances and we could not have been more wrong. Our double wall ovens have malfunctioned since 2017. Every year these ovens stop working and we have to pay out between $450-$900 each time even after these ovens were supposedly repaired before the warranty ran out. This year we had service on August 24 and paid $927.00 for a new relay panel. Now on November 18, 2021, within three months, we have to have both fans replaced at a cost of $864.00. The fans have already been replaced multiple times and contact with Thermador, the local rep and the retailer have produced either no response or sorry we dont deal with service issues. On top of this the Thermador dishwasher purchased at the same time requires a new motor. We have been careful with these appliances, do not put the self clean on too frequently and try to be mindful of usage. I would run for the hills before purchasing Thermador or any products under the same manufacturer-I feel we were sold a very expensive bill of goods-abominable!

Thermador CM302 - We loved this oven for 10 years, then it started beeping for no reason and shutting down. We replaced the control panel twice because it was overheating and burning out due to a design flaw in this oven. We figured out that the cooling fan controls were not programmed to stay on after the oven turned off so the hot oven was burning out the adjacent panel. We tried limping along for a few years by turning the oven on to 100 degrees with the cook timer set to turn off in two hours in order to help the oven cool. This worked for awhile until we needed to heat both ovens above 400 for Thanksgiving. The oven died completely with fifteen guests waiting for turkey. I give thanks that my BBQ wasnt made by Thermador, which has been extremely useless, not even willing to pay for a service call in the event that the repair person was unable to fix the oven. This is an irresponsible company. Once you are out of warranty they do not stand behind their appliances, even if the problem is a design flaw. We will be buying our next oven elsewhere.

I purchased the Thermador wall built-in ovens (SCD3022P) in 2003 and I am replacing the oven control panels for the 2nd time. The oven digital read out is gone for both ovens. First replacement was just after a year, after putting up a fuss managed to get it replaced under warranty. Now the 2nd unit ($333 + tax & installation) has faded out a second time and Thermador is unresponsive. We certainly did not expect this from a Thermador product. Based on this experience and Thermadors unresponsiveness I would not recommend the Thermador product.

Spend over $5000 on a fridge, spend several hundred to repair it and waste numerous hours waiting for servicing. Spend months dealing with them on the phone listening to the same scripted responses from different people (since they will not discuss anything with you via email) and finally be told that for a few thousand dollars more they will replace the unit. AVOID this company at all costs.

I was sitting in my kitchen in March, when I heard a loud explosion... It was very scary. I did not know where the sound had come from. Later, when I opened my Thermador oven as it was on the Cleaning Cycle, the entire inside glass was broken in large cracks. When I opened the door, little powder flakes went on the floor. When I cleaned the floor, little pieces came into my skin. No blood or anything, it felt like slivers in the skin. They worked out in a week. So no serious damage, just hurt and bothered me. I dont think any oven glass should break. It was a very expensive downdraft in the counter island type stove. I consider it a serious safety issue. I called Abt to let them know what happened, I was referred to Thermador and it took many calls back and forth. I offered to send them photos of the damaged oven. But, they wanted a repairman to come. So, I lost time waiting and having a man come to say, Yes. It is broken glass. A repair man came out for no charge from Abt paid for by Thermador. Abt repairman said it was a thermo blast and not uncommon. Later Abt said they would submit a claim to Thermador. The door and glass were not available any longer and no other contact was made. I waited several weeks, called back regarding the claim and was told by Abt that Thermador was doing nothing. End of Story. Abt said that Thermador said my stove was too old. It was 20 years old. I understand things do not last forever, however, should glass explode for no reason and their product should last as long as it is maintained and cared for correctly, which it was.I was surprised that Thermador did not write me a postcard or email or call to say that they didnt care what happened... Too bad. But instead, they took no responsibility for their oven exploding. Never ever said, Oh sorry, just really indifferent. I am writing as I do not think that Thermador stands behind their product. This stove of mine had every bell and whistle and was supposed to be top of the line. I was surprised that I was not offered a small discount on a new stove, or even an apology letter. Their customer service is definitely not very good to their customers and they do not stand up for service or care to the consumer. Thank you for your time and I appreciate it if others were made aware of Thermadors lack of customer service and that also to expect a glass explosion in the oven without warning. Watch out when baking if small children are nearby.

I have to say that I purchased this range with great expectations thinking that Thermador had such a wonderful reputation; however, I am extremely disappointed in the performance of the larger oven. We had a small dinner party catered, and it would not hold the heat to finish preparing the dinner on her large sheet pans. Ive had problems with the lights not working intermittently, so I decided to replace the bulbs (which the manual states is a DIY maintenance item). This is not a DIY job because you have to crawl into the oven to reach them (there are 2 of them in the larger oven), and in order to do it properly, you pretty much have to remove the oven door. Suffice it to say that I now have to call a repairman to put the door back on. The first and only time I tried to clean the oven. The amperage on the circuit is exactly that specified by Thermador.

This 48 Range #PRD48JDGU has been giving me problems since I purchased it. At two months old the small oven went out. Then the control panel needed to be replaced. Then right front burner had to be replaced. Next Left front burner had to be replaced. Now the small oven fan wont turn off, and door will lock and unlock. I had to turn off entire unit. For fear that its going to cause a fire. Customer Service is a joke. They put you on hold forever. I really believed in this company. But I guess because they have been around 100 years. They really dont care about the customer. As long as they are getting paid.

In 2003 we built our new home, and builder chose all Thermador appliances for the kitchen. We thought it was a reputable brand, and went along with it. These are the worst appliances we have owned. The electric smart zone stove takes literally hour to bring water a boil, wasting my time. I have two ovens, one of which lost its LED display and required replacement. The other does not heat the inside on BAKE, you have to put it on CONVECTION. On both, the door stopped closing completely after a while, requiring repair (even though we use the ovens maybe once every other week at maximum). The dishwasher, which does not clean dirty dishes (you have to prewash them) required repairs twice. The bottom dish rack is rusted and it costs ~$200 to replace it. All in all, I spent a ton of money on repairs, and every single piece has been a pain in the neck. I would NEVER EVER buy this brand again.

I spent over 25k for all of my appliances which include a Bosch Dishwasher, Thermador Convection Oven, and Thermador side by side refrigerator. Everyone of my appliances has either had a recall or failed. If you try to call Thermador for help, FORGET IT. You have to wait days before you get someone to come to your house. Once you get a Thermador technician to come by, God help you if they do their job right. Oh, if your appliance is over 10 years old forget about getting a replacement part.

I bought an entire Thermador kitchen. The worst initial problem was that the range hood template was misdesigned, causing a huge hole to be cut in the wall and completely in the wrong location.Thermador service hung up the phone on us, refused to answer subsequent calls and refused to discuss or rectify the problem. The stovetop failed after the first 6 months. The double oven board burned out to the tune of $600 in the first year.Everything they make is pure junk. Buyer, beware: caveat emptor... Do yourself a favor and buy anything but Thermador. Its all overpriced **!

We purchased our unit Thermador Pro Grand 48in stove around 2009. Have had nothing but problems with the unit. The biggest being the big oven is undependable. I complained constantly that my food was not cooking properly and everyone thought I was nuts. When I start the oven, I can hear the gas come on, then it shuts off again immediately. Today, July 21st, 2014, after replacing parts in Feb. 2014, I have to call someone again because it is broken again. We average 2 service calls a year with parts and labor. This unit also has a design flaw. The electronics sit under one of the burners and if you have a boil over you are in trouble. I am so hugely disappointed in this product and would not recommend Thermador to anyone.

We remodeled our kitchen and chose a Thermador stove. Four gas burners, an electric griddle in the middle and the oven. From the start there was a terrible odor like wires burning. The griddle never worked well. A couple months later nothing works except the gas burners!! Have had 5 visits from the appliance repair company in our area and 2 parts replaced, actually 3 as the first one didnt work. Very Very Very slow responses to our problem from this company. Wish we would have purchased a Wolf. Its almost time for snow in MN and the grill outside will not be as convenient. DO NOT PURCHASE THERMADOR, my opinion!

I bought a Thermador refrigerator (T360T810NS) in August 2014. It cost almost $8000.00. As other reviews have stated, it is noisier than I would have liked but that was tolerable. However, in May, 2019 (less than 5 years of service), the temperature sensor for the ice maker went out and had to be replaced ($420.00). Then it was determined that it was not the problem. It would have cost me another $500 to figure out what it was so I decided not to fix it. However, my major disappointment is in the response from Thermador when I tried to contact them. The people on the telephone were nice and did provide an email address after I waited over a month to get a response from the contact email on the website and after other calls. I sent that email over a month and havent heard a word and it did not bounce back. For high end appliances, they should have better consumer service. I will not buy another Thermador product.

I purchased a Thermador fridge/freezer double gas oven, cooktop and dishwasher. At the 4 yr mark the double oven fried the circ board. I replaced it with another brand. The refrigerator lost the freezer part at 5 yrs. I paid the service company they sent out to replace compressor, lines. Took 3 weeks to fix. 3 months later it goes again. 1 week out for a service. He comes today and says theres a contaminate? Or blocked line? I said, Well lets evacuate and recharge it?? He did and the door wouldnt close. I mentioned it and was told oh when the freezer reaches temp the door will suction close?? Ok the door doesnt close and the light is on. I called service again. No clue if its going to reach temp because the door doesnt close. Ive lost all the food in the freezer twice now. And waiting a week for a tech is absurd. No clue if its fixed but now the door doesnt work.

Bought a high end, very expensive, 30 refrigerator from thermador. Less than a year after installation I noticed a crack in the unit itself (not a drawer or accessory). I called Thermador, and the best they would do for me is send out a tech to patch the crack with epoxy. Now, a year later, the crack is wide open again and getting bigger. Terrible, flimsy product. Not worth the $$$ and Thermador does not stand behind their products or honor their warranty. Buyer beware.

I purchased the PDR364GLZS Stove/Oven/Grill unit in 2004. Since then Ive had to replace 3 grill igniters, 3 stove burner igniters, the pc board and an oven heating element. Now, parts are becoming, discontinued by the manufacturer. So soon, I will have a $3,200+ hunk of stainless steel taking up space in my kitchen. If you insist on buying a Thermador product, be prepared to spend money on future repairs, and the parts being discontinued rendering your appliance useless.

Thermador Oven ME ll0: I just ruined an expensive coffee cake that I was making for company that is arriving tomorrow. After increasing the temperature by 25 degree and baking an extra 15 minutes, it appeared to be done by testing with a toothpick. After wanting 10 minutes to turn the cake out the middle was raw. We purchased the oven October 2014 and experienced problems with the temperature. The service man came out in November and replaced the motherboard but this did not fix the problem. It is sad to say that if I could afford a new oven, this oven would be the trash tomorrow. We owned a Thermador Oven from 2005 until we moved in 2013 and it was a wonderful oven. Not so with this one and will advising everyone I know not to buy any Thermador appliances.

Puchased my second set of Thermador appliances for a new apartment. The 36 Inch fridge with bottom freezer, came with a door does not close fridge overheats - so its turned off. This is NEW. Instead of giving me a new fridge, they have to repair. Also, after spending $26,000 on appliances you would think that the stainless steel used would match. Dishwasher stainless is glossy and rest of appliance stainless without shine; and it look pretty obvious. Customer service has nothing to say - they manufacture with different providers. What a waste of my money. I do not recommend this brand. Spend your money elsewhere.

We have a Duel Fuel Thermador range. We bought it about 4 years ago. But due to construction, we have only been using it for a little over three years. At a minimum, we have replaced two circuit boards, two fan motors in the hood and most recently the boiler coil has caught on fire and appears to have partially melted. My three-year old was standing next to the oven. If I had not been in the kitchen to turn it off and pulled her away, it could have been a disaster. I have called and asked for this unit to be removed from my home.

I too have a Thermador hood range PSE36US which we purchased in 2005. I also spent an additional $650 for the powerful blower to go along with the hood. I bought this product, thinking I was making a permanent purchase to install into my custom kitchen. I was sadly wrong. The buttons quit working for the lights along with some of the speed buttons for the fan. Then the housing that contained the circuit board with the buttons broke. The local appliance parts store I use told me that Thermador was the absolute worst company for parts, and in many cases, he refuses to deal with them because of their customer service. After some ordeal, I finally got to order both of these items. The circuit board was shipped and the housing is on backorder. Its going on three months, and all I can get is that the part is on backorder with no due date for the housing. I even wrote to the headquarters company in France with no response. Im going to have to somehow jerry rig the housing in order to close the filtering area. My advice to potential purchasers is to do your homework and research the company you are about to do business with. This will, no doubt, be the last Thermador product I will ever own. Dont be fooled by how pretty the product looks if you want something that can last. Its all about longevity, repair and service.

I remodeled my kitchen 6 years ago and purchased 4 major appliances from a dealer specializing in this company - Thermador! I researched Thermador and saw that they were highly rated. Well, every appliance has been a piece of trash and I cant use my oven as it doesnt keep temperature and the part has been in limbo for 2 months. My induction cooktop has been repaired a couple of times over these 6 years. Now my dishwashers springs have popped and I am waiting for a certified Thermador tech to come and fix it. I am afraid to try my Thermador steam oven in the case that it may break before I sell my house and wont meet inspection. What a BAD company selling this trash. BEWARE!!!

Its the night before Thanksgiving and my Thermador oven has decided once again not to work. I cannot read an error code for it because that has not worked in over a year. When I tried to have that fixed, the technician said Thermador no longer makes that part. This product is 15 years old. The oven my mother used when I was growing up is still working and she has been dead for more than 15 years. Thermador has a racket going.

This is the first time we have used a Thermador dishwasher. This item is super quiet and looks fantastic with our appliance replacements. It came as a bonus purchase with our Thermador bundle. We are so happy with how clean the dishes get and easy of use. Sometimes we have to do a double take to see if it is really running - love that problem.

We purchased a Thermador double oven and had it installed the day after Thanksgiving. Seemed ok for the first few weeks but then the bottom oven stopped working. Reset the circuit breaker and the bottom oven turned back on. Went to rotisserie a prime rib on Christmas Eve, rotisserie wouldn’t turn. Ended up using the roast option. Called the appliance store where we bought the oven and Thermador to get a technician to come out. While waiting on parts the upper steamer oven stopped working completely. Resetting the circuit breaker didn’t help. We finally got the bottom oven fixed a couple weeks ago but the technician didn’t know anything about the upper oven problem. So now we wait until the parts arrive for the upper oven. Four months and $8000 worth of disappointment.

I installed a 5 burner Thermador luxury optioned gas cooktop around 24 months ago. After repeated expensive repairs, scary operating issues and very poor customer support as so many here already reported, this cooktop was slightly modified and plopped into our outdoor poolside entertaining area. At least it couldnt burn anything serious down to the ground out there. Like our house.. The burner ignition problems started after a few months. Followed all the advice in the manuals and from Thermadope call center zombies; tried to arrange service calls, different techs came out several times over the ensuing months and replaced ignition modules and other parts. The appliance just kept failing to operate. After enough frustration, I bought a cheap Chinese gas cooktop that had great reviews and swapped the Thermador clunker out. No problems with cheapo cooktop at all. Ever.Before I chucked the Thermador luxury boat-anchor into the recyling bin, I thought, what the hell, I’ll try to repurpose it. First thing I did was measure the temperature inside the cooktop while a couple of burners were on for about 20 minutes. Incredibly, it was running over 150°C inside where the electronics were located! Even if Thermador used high-temperature military or space grade components, it was still WAY too hot for any electronics to survive in there very long in those conditions. I waved goodbye to any hope of salvaging a normal operating cooktop with a Frankenstein electronics transplant. So, I removed all the cooktop electronics and wiring in a few minutes with some wirecutters, plopped it into the old cooktop opening place by our pool and now use a dollar-store butane igniter to fire up my castrated ‘luxury’ Thermador cooktop. Having it by my pool makes me look a lot richer than I am! ????

I contacted Thermador customer service in AUGUST to request service for my water dispenser. The water button stopped working. It is now DECEMBER. Over the last four months we received the wrong part no less than 3 times. The part is estimated to cost in the $500 range. The technician rigged the button to work on his last visit but it ultimately failed. I called customer service again today - asked for a supervisor who was horrible. No answer/update/information. She told me she would get back to me which I assume will be much like no one has done since AUG. Apparently this kind of thing can take months. I told her it HAS BEEN MONTHS. Please Thermador... come fix my water dispenser!

Our refrigerator is leaking water damaging the floor to our apartment. We called urgently to schedule an appointment in New York City and were told no appointments were available for weeks. No one returns repeated calls for help. Would never buy this product again.

We recently purchased a new Thermador oven Model MSD301WS/01. The user interface is horrible as it uses a display panel that is located about 2 feet off of the floor and requires you to swipe the menu options (like a smartphone) to make your selections. I literally have to kneel down on the floor to read the display and the text swipes so quickly that I have to carefully swipe word by word to find what I want to do. I never thought that turning on an oven to bake something would be so difficult and uncomfortable!The oven comes with WiFi capability that is impossible to connect to your router. It is so bad (not even sure if it works) that there are 3 places you have to get instructions to try and connect it - the user manual, a special home connect instruction pamphlet, and the app you have to install on your smartphone. After spending several hours trying to connect to my router (I come from the IT industry) I finally called customer support. We spent almost an hour trying to get it connected while he gave me step by step instructions from 2 different instruction sources. We could never get it connected so we decided I need a service call. He told me that if the problem is due to connectivity from my router then I would have to pay for the service call. My router works fine but I think that this is really poor customer service! I discourage anyone looking at new ovens to buy this one. I will probably send mine back.

We spent a lot of money on a 6-burner, double oven range about $5,000, 15 years ago. One of the burners doesnt work and the oven on indicator light will not go off. When we called for service, we were told that parts would be difficult to find. The technician will charge $100 to come out and tell us that there arent any parts for this appliance because it is so old. Really, the customer service rep (and supervisor) think that this is completely acceptable since the lifetime of the appliance is about 14 years.Why pay so much money for something that will be replaced in that period of time? I have a Maytag washing machine that is 25 years old and the couple of times it needed repairs, I was never told that its so old, parts may not be available. Im writing to advise people that you may as well go with a cheaper brand that supports their product rather than a Thermador that considers their own brand disposable. Service is a disgrace. Save your money.

I bought the stove in late August 2021, first call for service in September, November repair replacing 2 burners, gas jets, module, cover, ignition. One week later 2 burners not working, small oven not working. Large oven not heating evenly. Where I bought it said call Thermador customer service and request a new stove. Called Thermador, got a case number, supplied all info, received an email saying I need a tech to diagnose that it is not operating properly -- da dude! No techs in Vermont are even returning calls, the store I brought it from says Thermador responds to customers. Not them. Wow $12 --!3,000.00 for a new stove that is 3 months old and this is the service one receives. !!!Dont Do It. Buy Something Else!!! Terrible! Nothing good to say about this stove, the service and the company.

I have owned a Thermador oven for 5 years that came new with our apartment. Since the beginning, the door looks like it doesnt close tightly. It turns out that when the oven heats up. The door opens up even more causing the light to come on, and the heat cooks the computer. We replaced one computer for $800 and then two years later, we made the connection that it was cooking its computer as it started to fail, so we replaced the hinges ($200). That was six months ago and the door is still slightly open and cooking its own computer. The repairman came three times and tweaked something but the door is still open.

I purchased a complete kitchen, stove, double oven, refrigerator, wine cooler, beer fridge and dishwasher 2 years ago, close to $ 40,000. I wish I never did it, this company is a complete joke: Beer fridge never worked properly from the 2nd month, hasnt been on at all in last 6 months, customer service is non-existent, thats the kindest way I can state it. They tell me every month or so to unplug it and let it re set (pull the brand new fridge out of the cabinet and unplug it!!) Horrible. Regular fridge had ice problems in freezer from day 1 and water condensation issues in fridge. No solution offered by their service dept, they tell me its sophisticated software and has to be allowed to work these problems out over time!!Cant use double oven, it actually works but it loudly blows hot air into kitchen raising house temp 5 degrees. So you cant use it and entertain in the kitchen at the same time. Cant stress enough for the same money or less, try the other big brands, this one you will definitely regret. They will not help you with the repair, they take your call, tell you someone will contact you, no one does, then they get agitated with you when you follow up. It pretty amazing, cant believe there isnt more negative comments about the product quality and service.

I purchased a top of the line Thermador microwave, oven and warming drawer at the end of January 2019. The microwave did not work from installation. The repair man couldnt fix it after 2 months of working with him and Thermador. In the meantime, the repair man reinstalled the oven door poorly and it does not completely close. The warming drawer also does not heat evenly. After 2 plus months working with Thermador management, which never responds or finds resolution, and their certified repair companies, I am still without a microwave, oven and warming drawer that work properly.I have asked for my money back and they insist that I continually waste my time on the phone and at home waiting for someone to figure out how to repair the problem. I have a full time job and cannot spend endless days on trial and error. The management does not reach out to me with a better solution. I have to chase them. Each time there is a new person/manager with no follow up. When you pay that much money for quality, you would expect top notch products and customer service. Stay away from Thermador. You can find much better for a lesser price and better quality.

No replacement part available for a $1300.00 Thermador oven - The part of the thermostat on our oven that controls the self-cleaning mechanism is broken. There are no replacement parts available and was told there never would be. The stove is 10 years old. I cannot even get the company to tell me how to hand clean the oven so that I do not do damage to it. Customer service is non-existent at Thermador. We are stuck with an expensive 48 oven and hood that our kitchen was built around. I am sickened by Thermadors lack of customer service. I am desperate to find this part or have one made. Thermador would not help me with advice and will not return calls.

Many functions for the fridge and love the stainless steel. Has nice drawers that are interchangeable and a new modern design. Have purchased and would recommend to anyone looking for a new fridge. The refrigerator has a nice variety of settings to adjust the temperature. It also runs excellent and make lettuce and meats always stay crisp. The refrigerator has beautiful stainless steel door with a movable compartments so you can put a cake in there. The amount of room really helps because I can pack a fridge. Made it easier to have a lot of more storage and flexible cooling settings. Ever since my old refrigerator, Ive been looking to replace it since the late 90s. My old one was horribly outdated and didnt seem to hold my valuable food anymore. Purchasing this new one has changed my life for me and my family. This product was so high quality my aunt went and purchased one from one of the retailers. Amazing drawer spaces and high end LED lighting along with French doors. Perfect for my huge home gatherings and keeps beer cold.

Purchased new for $7500 and has been nothing but a nightmare since. Bake element blew up 3 days after delivery. Control board shorted out 2 weeks after that. All of those 2 problems were manufactures warranted. Bake element has consistently burned out at least once every year since. All costing $128.00 each time. Less than 5 months ago the 2 fuses blew along with the bake element and the control board. That cost over $1200. Turned on the oven yesterday and the bake element blew up again with a loud electrical shorting noise. This time, the back side of the range caught on fire. I have burn damage to my hardwood flooring and wet plaster wall behind the stove. If I had been some regular consumer that did not have the knowledge on how to kill the power to the stove, it would have burned my house down. The stove is now a total loss. All of the wiring has burned up, along with considerable smoke damage to my home. I am thoroughly disgusted with Thermador. I plan to take civil action against Bosch, and file a class action lawsuit. This is a problem that has the potential to kill someone. Bosch and Thermador are fully aware of the problem and have chose to ignore it for many years. They will no longer ignore me. Please feel to free to respond to my posting if you desire to join the class action lawsuit.

We built our custom home in 2007 which was completed January 2008. We were living in California and spent five months out of the year in our future retirement home in Washington State. In 2014 we sold everything in California and moved permanently to Washington. In 2014 and 2015 we spent nine months of the year in Washington and the rest traveling and in Portland. My control panel went out on my double Thermador oven three weeks ago. I contacted Thermador and requested that they give us a discount on our oven part as we were not here using it as we lived in California and were not retired yet. The management told us that it was too long since it was installed. This doesnt sit well with my husband and I at all. We have had Thermador products for the past 35 years with a double oven and single in California as well as a stove top. We WILL NEVER BUY FROM THIS COMPANY AGAIN. This oven cost almost $4,000. The appliance people who diagnosed the problem had a terrible time finding this part. This is not acceptable either. Thermador is not a company that we will recommend to anyone with the outcome of this problem. Their management SUCKS.

I remodeled my kitchen in July 2015. I was so excited when my Thermador Range arrived and was put into place. My daughter and I couldnt wait to use it! She started by baking cookies. She is an amazing baker. The cookies she baked in the Thermador came out very different. They were done on the outside and raw on the inside. Same thing every time she baked after that. She really thought she was losing her touch. Yesterday was Thanksgiving and I had 8 people coming for dinner. I couldnt wait to show off my new range! I put the Turkey in the oven at 11:30 on 325. At 5:30 it looked done on the outside but was raw on the inside. It was thoroughly thawed when I put it in the oven. As a matter of fact everything took twice as long to cook as it should have.After everyone went home and I was cleaning the kitchen I decided to put the self cleaning on. About 20 minutes later there was a big crash and shattered glass all over my kitchen floor!! The interior glass exploded!! I was so scared and in such shock! I started researching and realized there are so many problems with Thermador! I dont want to fix it. I just want it out of my house. I contacted an attorney and Im hoping I can give it back. I called the appliance place I bought it from and asked them to take it back. I told customer service I would purchase a Wolf and pay the difference. She laughed and said What are we supposed to do with the Thermador? Why Thermador is still in business I dont understand! I will never make a big purchase again without seeing the reviews first. I hope this saves someone else from making the big mistake I did.

When I remodeled my kitchen, I opted for high end, expensive Thermador Appliances. My double oven needs to have the touchpad replaced. Part not available. Unbelievable. My appliance will have to go to the dump instead of being repaired. Now I need to purchase and install another oven. Thermador does not take care of their customers, DO NOT BUY THERMADOR PRODUCTS.

I was saddened when I finally went to look at the reviews on Thermador; THE REVIEWS ON ALL PRODUCTS ARE ALL POOR. DO NOT BUY ANY THERMADOR PRODUCT, YOU WILL REGRET IT. I bought a dual fuel range Model #PRD486EDHU/01 with a dishwasher. I could go on for some time about the many shortcomings of this equipment, here is the short list: expensive electronics are UNDER THE BURNERS, WHERE SPILLS LEAK ONTO, then it takes weeks and $1000s to repair. When one part fails, the whole system is out of commission. There are blowers that blow a strong stream of air away from the front of the stove. This blows all the smoke from inside the ovens out into the room where it cannot be removed by the hood. The Burner design extremely difficult to clean up spills.

Buy any other brand other than Thermador for refrigeration! Fortunately we only purchased the under counter drawers but 2 motherboards have been replaced and it still is pinging 3 times every time the compressor goes on. First problem- the drawers just stopped cooling - first motherboard replacement after 4 months of waiting for them. Second problem- the pinging that happens when you accidentally leave the doors ajar, once it went off, it would not stop even though closed. Motherboard #2 replaced and the control panel after 3 weeks of waiting. Repair guy left, and now it is still pinging 3 times when the compressor goes on. What a friggin nightmare for $6000 bucks. Should have bought a sub zero or any other brand. This thing is a lemon, and going out of warranty soon- would never buy a Thermador again! A company that does not understand how to do refrigeration has no business selling them.

I bought a Pro Series Thermador Dual Fuel 8 years ago. First off, I will say I love the simmer burners. The best feature. However, everything else sucks about this range. The oven is awful, with inconsistent temps. Ive spent $2000 on repairs (3) and Christmas morning after I put breakfast brunch in the oven, it quit working. Ive had it with this piece of junk. I am only thankful that I did not pay the full price of $5800 when I bought it. If you need a high end range, get a Wolf. I am not spending another $800 for another repair on this thing.

I purchased $8000 Thermador oven that is worthless. The broiler function has never worked, and it does not heat evenly. The top igniter unit does not work. I have spent over $1500 in repairmen claiming they fixed the problem when in reality they never fixed anything. With a gas oven, how does one know if it is truly fixed? Do not buy Thermador. The company, the appliance center where we purchased the oven, and the repairmen were all of no help. Now we are stuck with this expensive oven that we cant even use. All items come out burnt on the bottom and completely raw on top.

Our stove went hay wire after an electrical storm. The extra low burner continually clicks on and off very loudly unless the power is disconnected to the stove entirely. After waiting weeks for a repair, it seems the manufacturers used epoxy to cement the stove top shut so it cant be opened to repair. This stove cost about $7,000 three years ago and it looks like we have to replace it entirely!!!

Purchased Thermador Professional Double Oven. After 3 visits by the service department for error code issues, Thermador replaced the oven. The replacement oven started to develop intermittent issues …Not turning on, staying on even though settings where in off position error codes. Service came, and after spending time on phone with Thermador directly, his comment was “I have no idea what the problem is”. I am waiting to hear from Thermador what their next step is.

My Thermador Professional double oven bought for $12,000 in 2004. I have had 5 different repair man coming to my home to repair it, each visit about $70. Couple didnt call me back even. Last 2 repair professionals told me that there is no more parts for my high end oven. I called today Thermador myself. Customer service told me that after 7 years they dont make parts anymore??!! Technicians removed few parts here and there, to buy new, never got old ones back, dont know their parts numbers. Next week Feb. 28th 2017, Thermador own technician is coming to assess, $120 plus $30. Made in 2004, so expensive but not repairable. WHAT AM I SUPPOSE TO DO NOW??? P.S. I have 2 burners working only, other 4 burners, grill and both ovens are not.

I guess Im lucky. I havent had a disaster with our convection double oven. We bought ours, used about 6 years ago, from a house that was being gutted and remodeled. It was a 95 model and I was thrilled to be getting an updated, and convection oven. Now, Im nervous about keeping it and having something disastrous happen from all of these other posts. I was only trying to find a replacement knob and was frustrated at not being able to find one since they are no longer manufactured. Our oven was very difficult to install. My husband and father were able to cut the holes into the attic and vent it properly, but it has never cooked evenly, even using convection, and it always takes 30-45 minutes longer to cook anything like casseroles or meatloaf, anything denser.

Biggest mistake ever. I bought a Thermador 38 range for $8,000.00 in 2002 and have been repairing it ever since. First the overhead lights quit working. Then the knobs starting falling off. The main oven has never held even heating and now Thermador tells me they have discontinued the parts I need to repair the oven. Thermador, Bosch, Gaggenau are all the same company. Avoid them at all costs. Get a Wolfe. My parents Wolfe is still working perfectly after 40 years. Thermador: biggest mistake ever.

We purchased all Thermador appliances when we rebuilt our ca. 1955 kitchen last year - built in refrigerator, 36 gas range, dishwasher, microwave range in a drawer. The appliances are absolutely fabulous! We use the appliances daily and have not had a single problem - not one. Go figure.....

This is a Thermador, built-in, French-door fridge/freezer (Model #T36IT800NP), only 2 yrs. old that cost approx. $8500, uninstalled, pre panels. The design is very poor to begin with. The shelves span all the way across the interior. Having split shelves that allow different height items (like most French door refrigerators) would allow far more versatility in storage. As it is, all tall items must go in the door which means condiments clutter up the only three shelves. Within the first year, the seal on the left door started to fail. Next was the ice maker (made by Samsung!). The water filter needs to be changed every 6 mos. The first change was fine, the second change was not recognized by the computer and the change filter display was constantly illuminated. I had a service tech out who suggested I try another filter, perhaps my replacement was defective. I could ignore the display, but it quit making ice. Then it started making ice again sporadically. At this point, the tech suggested I order a new ice making unit and filter valve. Before I could even place the order, the machine went hyper and made so much ice it overflowed (supposed to have a sensor to prevent that) blocking the back of the freezer drawer so that it could not close. After removing the ice blockage, the flimsy top freezer shelf (which holds the ice bin) would not close and small piece of plastic that kept it in place fell off. Upshot, had to turn off the erratic ice maker, permanently remove the top shelf and bin, and we now have no ice mid-summer.I did my research and had ordered a KitchenAid, problem with stocking and time crunch so ended up with this very expensive and disappointing model on the recommendation of the sales person. Massive mistake! Top of the line machines should NOT be made with cheap parts. It also appears that the warranty will not cover any of the parts or labor to replace. Ive built many kitchens, but this is the first appliance that Ive ever regretted purchasing. Caveat emptor!

We have now had our unit for 2.7 years now! I wrote about our numerous oven problems regarding faulty control panels previously. We are now waiting for our 5th oven control panel and just completed replacing the control panel in the microwave. Thank God we have a home warranty policy because something breaks on this unit at least every six months. I am 60+ years old and have owned many brands of appliances. This is by far the most unreliable brand I have ever owned.

When we remodeled our kitchen 4 years ago we purchased Thermador appliances - 2 ovens, an induction stovetop, and a dishwasher. I called for repairs on the ovens right away. They did not cook to temperature. Sometimes it takes me twice as long to cook a recipe. When making cookies and the recipe say 12 minutes, I set the trimmer for 16. When the repair man got there he told me that I needed to learn to cook again and that the times on recipes were not right. I told him that if an oven cooked to temp, then if they say it is done in 30 minutes, then it should be. I was told that, This is the way German engineers wanted it. I guess they do not want their appliance to work accurately. So we called the factory show room in Burlingame and attended their cooking class. I kept asking them about my problem with the ovens not being on temp. There I was told that I needed to look up on a chart the weight of our food and what type of food it is to determine the cooking time and temp. I was told to never just turn the oven on but to always use the fast preheating setting. This is hog-wash. To this day my ovens do not cook to temp and baking anything is a gamble. I have been very disappointed with my Thermador ovens.

We bought this as a part of our whole kitchen set of Thermador appliances and can not be more happier and proud as Thermador is best of the best!!

I purchased more than $20,000 worth of Thermador appliances in 2007 for a whole kitchen remodel. Fortunately, I also purchased an extended warranty as well. The oven was installed in June 2007. The first problem within the first week was when the ignitor for large oven was not working properly, and nearly made the oven explode. Since that time, I have had over 10 service calls for the same problem. The large and small ovens are not working, and the x-lo burners are not working, or not cycling off and on as well. I have had ignitors replaced, and control boards replaced, numerous times (ignitor gap adjustments, etc.), all to no avail. It works for two or three months, then stops working altogether. This was my third ruined Thanksgiving dinner. I told Maytag (the extended warranty company) that I wanted a replacement oven. They pretty much laughed at me. Unless the same item has been replaced three times within a calendar year, they will not replace it,and theyll only fix it. At this point, after reading all of these complaints, I dont think it would do me much good to get a new one, because they apparently only make junk, which will obviously not work anyway. Not what I had hoped for, out of an $8,000.00 stove. I placed a complaint with the BBB, but there were already four on there that had not been responded to by Thermador. What a surprise. I can not believe that this company is getting away with this. Isnt there a law against knowingly selling faulty equipment? Buyers beware! Now, I am stuck with an oven that cost as much as a used car, and I will have to continue to pay for an extended warranty, just so I dont get stuck with the bi-monthly repair bills.

Found out Thermador doesnt make replacement parts for appliances over 7 years old. Self clean lock device isnt working and $160 service call to find this out. 13 year old range paid $2,600! I will NEVER recommend or purchase Thermador again. This range looks brand new. I ran the self clean twice a year. This is HORRIBLE customer service.

I bought the hood 30 days ago and since the day I receive it it didn’t work. Yes it’s 10,000$ defective range. They sent me a technician 3 times trying to fix it and he disassemble the range piece by piece and put it back together and still not working. This is a scam. This appliance didn’t pass quality check before selling it for the big $$. Stay away from Thermador. Stay away from Thermador. I can’t say it enough. Scammers and thiefs!!

My oven stopped working and tried to get Thermador tech to come out. Even though we had agreed on a time they missed the appointment and then tried to blame me. They came out and the tech after 2 hours said he couldnt figure out what was wrong and would come out with his manager. But then no one followed up and I was told that it would take more than 2 weeks before they could get back out again with a manager. Nearly 7 weeks without stove working and Thermador doesnt seem to care. This is not the first issue in dealing with repair issues with Thermador. The customer service manager actually had the nerve to say to me, Your unit is out of repair, as if to say, since its not under warranty who cares what happens.

My husband and I purchase a stove and a hood from Thermador. We had been remodeling our home for the past two months. In the process we ordered a hood which in turn needed a motor. The motor was shipped to us, which seemed in good condition. It was not until we installed the motor it was not working properly. I called Thermador and spoke to Kayla who in turn told me if we did not have a technician install the product then they would not refund the motor. The motor was obviously defective and or broken before - how would we have known unless installing the unit. Now she stated her manager could do nothing for us. This was very upsetting after spending thousands on a stove and now this motor doesn’t work for the hood - its setting us back another $350 dollars. The customer service I received is poor! Inexcusable when Thermadors product was defective. And they do not want to reimburse or exchange the product. Fan motor **.

My Thermador double oven is only 3yrs old. The first problem I had was to replace the clock. It had stop working. Thank goodness it was still under warranty that time. Now after 3 years having the oven, my stress level had sky rocket. First, it took over a month to finally to get an authorized technician to come out to look at it. So, I had 3 technicians to tell me what parts I need to replace it. Thermador have given me 50% off the price of the parts. Well I guess the management felt sorry for me since it took over a month to get a Technician out here. So, the technician ask me to order the first two parts which was the wire harness & module control. Well it still didnt work. So I order the 3rd parts; it still didnt work. Then I finally order the 4th part which is the power supply. My oven is still not working! For the fourth time of replacing this parts. This oven is totally curse. This is beyond me. I have never in my life had never run into this kind of problem. Worse than a vehicle. This issue has been going on for 5 months now. Please if someone is reading this or had the same similar incident. I need help!

We purchased 2 Thermador gas ranges in 2005, one smaller wall unit and a larger free standing 6 burner model PG3668s/05. I hardly have used the larger oven, only for holiday turkeys and meals in the past 12 years, as it has continually needed servicing! I am very disappointed in this model as it was expensive, and larger yet not at all efficient as I had hoped with larger meals. I wish we had purchased 2 of the SEC301 type wall units instead of this deluxe gas range. The problems we continually have had with this range are mostly concerning the heat of the oven. It does not heat to the desired temperature! We have had North Town service this issue so many times, with the fan and the controls, and the starter, and it never seems to solve the heating up problem. Then the large door fell off! It is a heavy door and the hinges on one side broke. I have stopped trusting it to fully cook the food after half cooked casseroles and turkeys. I depend on the smaller unit for all my baking and cooking because of these issues. I trusted the Thermador brand and at first, was excited to have purchased this large, convection/gas range... however, the oven has been out of commission much more than it has been functioning! Repairs have cost us more than we have expected since the oven consistently doesnt heat up beyond 250 degrees, and the warranty for repairs is only 6 months! I will not purchase another large Thermador professional gas range again because of all the problems I have encountered with this model.

My thermostat went out in my larger oven and I struggled to get it fixed as the self-cleaning feature was based on a mercury-based system and that was determined illegal prior to my range malfunction. So, no one initially wanted to help me in Customer Service. My original guy was super rude. My local contractor was frustrated as the parts sent were wrong two times.Ironically, after Mister rude customer service man and a follow up call by me, I got a lot of support from Thermador as I guess they do listen to the customer service calls. My contact at Thermador alleviated the cost of the new thermostat that was legal without mercury. Yes, I gave up my self-cleaning forever, a bummer. My local contractor came out several times to get it right. I wasnt the nicest about it as I was so frustrated to spend around $8000 for an appliance and hood and just 9 years in, they said it was obsolete and had no warranty. End of the day, in 2011, after the repair before Thanksgiving, it didnt get to temperature again. Turkey was ruined.The local service came and did one more fix after reconnecting with Thermador and discovered they sent the wrong repair information, final repair was in December 2011. Ever since then, cooking is going great. Knowing I could put in my turkey last Thursday and knowing it would be perfect, which it was, was awesome. I feel like I got my 75% of original purchase back(!) less the self-cleaning. Thanks for monitoring mean customer service reps and being pro active! Please forward this to my local repair company. I think it was All-Service in Bellevue. Thanks.

I purchased a 30 Stainless Steel Thermador Range Hood HSB30BS in June of 2008. Within a year and a half and six months out of warranty, the buttons that control the fan and the light began to come off. They are push buttons and are configured in such a way that when you press one to change the fan speed, another will be pushed out and deactivated - similar to an old style car radio with mechanical buttons. The problem is that the sub-assembly that receives the metal buttons is a square plastic peg and the button itself on the inside is round. The proverbial square peg in a round hole. The plastic gets worn and the buttons shoot off when they are pushed. I asked for the repairman to leave the sub-assembly with me after the repair ($350.00) to see exactly what went wrong. The hood cost me $700.00 new. So now that it is broken again, it does not make sense making the same repair again with a poorly designed part. I contacted Thermador the first time it broke and the best they could offer me was 10% off of the cost of the replacement part. I was busy at the time and was not able to write a proper letter to someone at Thermador, but I have to wonder if the results would have been much different. I have a Thermador stove as well that had a cooling fan motor ($300.00) repair just a little over a year and half after purchase. This one was out of warranty too. The stove cost $3,700.00. So I am, for obvious reasons, not a great fan of Thermador. I had two other repair calls on the stove to deal with a faulty ignitor, but they were thankfully covered by the initial warranty. I have never been a complainer, but it is hard for me to believe that I have just had bad luck with this companys products. I am a contractor by trade and like some of BSHs products. Bosch makes good tools and others that are not so good. At a certain price point though, my expectations go way up. Thermador looks nice and thats about the only nice thing I can say.

36 inch dual fuel range & dish washer - We have had our Thermador for two years and the oven has been out of service for four months to date and its out again! When we first tried to clean the oven, the heat burned up the circuit board. But that was not the first thing they tried and every part they need they have to order after a home visit, so the process took almost two months to resolve the first time. No oven for Thanksgiving and almost no oven for Christmas. Next time we cleaned the oven, poof, its broken again. Now, the warranty is out of date but it is the same problem! Now we fight through another battle. The oven was again eventually fixed and survived several cleanings but once again the oven is kaput after an attempt to use the cleaning cycle. There is also the story about the issues with the Thermador dishwasher sometimes running and sometimes not. Less painful than the oven but not what you would expect from new top of the line appliances. Never buy a Thermador appliance! I am sure you will do much better with any other manufacturer.

Our Thermador range needed parts and now we are finding out Thermador does not keep parts past 7 years. Apparently they dont expect their products to last more than 7 years or they just force their customers to have to buy another expensive item to replace it. Thermador should be ashamed of themselves and customers need to seriously think about purchasing a product they can not service after 7 years! We learned the hard way and now have to reinvest $12,000 for a range!

The oven self-clean never worked. I am going on my 4th ERC mother board. Ive replaced sensors, cooling fans, thermostats. Thermador refuses to take responsibility for this product that never worked properly. Currently, its not working again and they want me to pay to have it repaired again. Im so disgusted. That oven was $7,000+. If anyone wants to start a class action, I am in!

Thermador built in double oven SC302TW - The control panel situated above the upper oven door failed within the first three years. We had it replaced for several hundred dollars. The second one went bad a year after that. The part was then discontinued. Same story as everyone else here. Bad bad bad.

I had sparks in my Microwave as if there was lightning, it took 2 weeks for the Technician to come and have a look, when he came, he said He could not see any sparks, but will order the Mother Board, which will be another 3 weeks., Every 20 minutes the microwave is buzzing with a sound. How frustrating.

$14k oven external temp gauge broke a few weeks after short warranty. After multiple phone calls the company agreed to fix it. They replaced the whole computer panel. However, this was NOT the problem and the temp gauge was still broken. They argued this was not the original issue I called in about (it was). I even have the pictures I took when I initially called them that highlighted the broken temp gauge. Now they want to charge me $500 for the repair. I absolutely hate them. Will go back to less expensive appliances in the future or companies that back their products and services. Thermador was a HUGE waste of money.

I just purchased Thermador/Bosch appliances for our newly constructed/remodeled home. I regret it already. The refrigerator needed a replacement part at installation. This should have been a blazing red flag. 3 months after installation, the dishwasher stopped functioning. The part is on back order for so long that they are giving me a replacement, but it will take another 3 weeks. I will be out of a dishwasher for approximately 8 weeks. I have an infant meaning that I have to hand wash all bottles/breast pump parts non-stop. The customer service is garbage - the four (yes, count them, four) women I have spoken to are all rude and it appears that their employees take vacation every other day (at least that is what they have been attributing repeated lack of responsiveness). I hate this company already and now it looks like I am going to be dealing with them for years to come...great.

We remodeled our kitchen and purchased Thermador appliances to the tune of $18,000. I cant remember being more disappointed. The $8000 refrigerator arrived with rust on the handles. The local service contractor sent by Thermador to replace the handles scratched the panel necessitating service visits 2 and 3 within our first few weeks of ownership. Not long after the panels were replaced, the ice maker stopped working. Three additional service visits later, we still dont have ice. Weve owned the appliances for a little over two months, have had six service calls, each requiring that we give a three hour window. The ice maker has worked a grand total of about 10 days in those two months. Calls to Thermadors customer service department prove to be most unsatisfactory as they dont return promised phone calls. Who knows if well ever get ice. Im thanking my lucky stars that we purchased the retailers extended service agreement for all our appliances. I would recommend that you look elsewhere for your premium appliances as Thermadors customer service is undoubtedly not up to par for appliances in this price range.

The overall performance was just as expected. It performed flawlessly. With its easy to use setup it was perfect for me and my family. There wasnt single thing on there that gave problems or had you questioning. Well for we paid for it its worth every penny we put down into it. I couldnt have been any more satisfied with it than I already am. I would recommend this brand to anyone and have already recommended to everyone I know. We have the stainless steel model with the side by side oven racks and double top cooking ranges and let me just say it looks absolutely stunning in my kitchen. Very sleek and modern look that would make any kitchen look spectacular. The overall size was just perfect for what I needed. Im able to cook multiple things at the same time without crowding my cook area. That goes for the oven and the ranges. If youre like me and have a big family and love to cook great food this is what youre looking for.

We purchased a Thermador T18IF900SP3 which is a stand alone freezer column in November of 2017. Periodically the high temp alarm would go off with readings around 29-33 degrees. It happened intermittently for several months so I finally called Thermador and connected us with their service representatives in our area, St Louis Appliance Repair. Visit one was exploratory and a new board needed and ordered. A week-ish later part comes in and we schedule a visit in a few days. The tech comes out for visit two but the board did not work properly so the old one was put back in and another one ordered. The freezer continued to work with an occasional high temp warning. Visit three is a mirror image of visit 2. Yes a second board that does not work at all apparently. The old one is put back in (again) and the freezer works as good as before. On visit 4 (Tuesday before Memorial Day) the new board is installed and supposedly works because the tech leaves it in but says the molex connector has a crimped connection. He takes pictures and sends to Mike ** at Thermador which is apparently Bosch or owned by Bosch. The next morning the high temp alarm is ringing away and the freezer is 60 degrees and food melted so we chuck it all out. It is now Friday - 4 days later - and Mike ** has apparently still not gotten back to St. Louis Appliance Repair. I have called both S.T.A.R. and Thermador every day since Wednesday only to get another person saying Im sorry... or Were sorry... but we are awaiting for a decision from the factory, we are awaiting a decision from management on replacement, we are awaiting on a decision from Mike **, we are awaiting a decision for the tech, we dont have your proof of purchase, No we dont need your proof of purchase as St. Louis Appliance Repair will send it, (said Nakia) but they did NOT so I sent it, We dont have the notes from St Louis Appliance Repair says Thermador... What a never-ending run-around of poor customer service and process malfunction. So if you ask me if you should go with Thermador for your new kitchen? I WOULD SAY NO!!! And Bosch? If you own Thermador then how about Bosch for your new kitchen? PLEASE DONT! We spent a fortune on all Thermador appliances. I would NEVER do it again. So here we are about 5 weeks after St Louis Appliance Repairs first visit with the freezer working worse than before I made that fateful call for help. Will it ever get fixed? Not sure. Our family is coming in for Memorial Day Weekend for Moms 90th Birthday and to see the new kitchen. Thermador your broken freezer will be propped open and shut off so it doesnt smell like mildew. Thanks.

I purchased a $6250 (current retail price) 30 inch freezer column in 2009 when we built our home. 18 months after installation, the ice maker ceased working. No warranty. The freezer failed to cool 6 weeks ago. The part necessary to rectify the problem was also not covered -- just like the ice maker. We opted not to replace the ice maker, which would have resulted in a $700 charge and we paid approximately $350 to repair the current issue. It is unacceptable, and really borders on criminal, to incur these types of failures on a unit this new at a high end price point. I have an old GE fridge/freezer in the garage that was only several hundred dollars that is still working after 25 years. Shame on Thermador. I have several other Thermador appliances that are suboptimal. The Bosch washer died last Christmas after six service calls. Dont purchase Thermador or Bosch. You will be sorry!

I can do more than one thing in it at different temperatures. With this I can cook a dinner for a lot of people in less time. After its easy to clean and does not take a lot of space. The value is good. With all that it does it is worth the price of it. I would buy it again if I need to get on. It looks good, it makes the kitchen look like its better. With the two side by side it does not take up a lot of room in the kitchen. The color goes with everything in it. It fits into small spaces which makes it easy to have a lot of other stuff in the kitchen also. With this I can add other stuff I want to have in the kitchen also.

These stoves are expensive. They’re supposed to work. There is supposed to be rapid customer service. The griddle is calibrated on both sides. It’s not. The stove goes up to high temps or can’t keep the temp. The range and wall ovens reset. It is supposed to be a motherboard issue. I’m very frustrated as we can’t cook. Family of six and we can’t cook. The stove turn off in the middle of the bake or resets or can’t keep the temp. If it does t lock up and you can’t open the door.

48 Thermador Pro Range - We bought the unit 6 months ago and love it! It comes with a comprehensive manual that explains how to use every part of the range, including temperatures and times. We also bought a hood fan and DW. Love them both as well. Cooking and cleaning has become a pleasure.

Thermador double oven ME302JS, Refrigerator T36BB810SS - We purchased a suite of appliances including a fridge, range top, double oven, and dishwasher. The double ovens function just fine. However they buzz very, very loudly. Service has been to our house four times to either diagnose or attempt a repair to no avail. The service techs have been pleasant to work with and I appreciate their efforts as they have expressed genuine frustration. They have also expressed frustration with Bosch as they havent been helpful to find a solution.The fridge suffers from a slow ice maker. After 24 hrs, the bin is only about two inches deep of ice. The motor was replaced, no success. Bosch told the techs to lower the temp from zero to -4. That didnt work either. The techs have asked for further help from a Bosch area rep on both issues but they havent been forthcoming. Ive also sought help from the store who sold us the appliances. They forwarded my video of the noise to Bosch personnel, but they havent responded either. My patience has run out. If Bosch was responsive and helpful with a solution, this review would be more positive.

Our 12-year-old daughter pushed the preheat button on the display panel of our Thermador oven, after which the entire front pane of glass in the top oven completely shattered into tiny little pieces (several fell on her but luckily she was not hurt). We called Thermador and they will pay for a diagnosis from a local repair company, then let us know further once they receive the diagnosis report. From what I know about glass, it seems to have a malfunction from the tempering process when it was made, so it should be covered completely by them for being defective...guess well see...

My range is 4 years old. Finally called Thermador directly and they confirmed what the repair person told me. Once you turn the oven to a certain temperature you cannot adjust it, no turning down that pie thats been in for 15 minutes. You have to turn the oven off and let it cool down. And you cant leave the oven door open or else youll burn out the board that sits at the top of the opening. BIG PROBLEM for me. Cant believe that my $7000 stove doesnt have this feature. Love the burners though.

I purchased a high-end Thermador built in double oven. In total, this appliance was used less than 60 times. The oven would shut off and start beeping-- you would have to turn off main breaker and cross your fingers to restart it. I have had numerous people try to fix it-- to no avail. We live on Maui and the nobody wants to work on Thermadors or our piece of junk Viking refrigerator. We will save our money and buy our appliances at Sears or Lowes. Save your money.

48 range with steam oven and warming drawer - I purchased over $14,000 worth of Thermador appliances February of 2014. I was installed at the end March. The flame is high on all burners which means you cannot cook on low or simmer without your pot boiling. The oven also cooks unevenly, burns in back and not on front portion of oven. I was told I needed to let oven preheat. I do that thank you very much. I have had 2 separate repair companies out and the last was told the Thermador said everything was fine.I have since contacted Thermador again many time, they do not return calls or emails and will NOT allow you to speak to anyone in management. Im just told my case is in review. I was actually told (by email) by one customer service person that they were very very busy on Mondays and she could not call me. Im still waiting. NEVER BUY THERMADOR APPLIANCES or anything from Fergusons. Fergusons will tell you once it is installed it is out of their hands. How would I know it doesnt work without installing!

Our home came w/a Thermador three piece microwave, warming drawer, and wall oven. The home is now 10 years old and the microwave has stopped working on the three piece unit. I was shocked to learn that you have to replace the entire unit for nearly $6,000 because they no longer make replacement parts. The rep on the phone was nice but explained that in order to keep up w/ technology they dont make replacement parts for things like microwaves. I guess when you buy a Thermador you should remember that it is unlikely you will get replacement parts and if you buy a three piece unit you will need to replace the entire thing if one component breaks. The rep seemed surprised that I would be upset about this... I guess they really only expect their products to last up to 10 years. That isnt very long for such an expensive high-end product. No more Thermadors for me or the new home I am building. Will call the appliance store and change my order stat!

Yes, its been 12 years, but, for what we paid for this oven, to have the horrible response from Thermador. And, to have a piece of scrap metal after paying $480 in repairs...well, just unthinkable. Customer service was dismissive, at best. Condescending at worst. My story begins. Purchased 12 years ago, several repairs along the way, but she was well used. Then, about 4 years ago, the self cleaning went. I had only used it twice, so it was not worth putting up with or paying for repairs (which are quite expensive and require a Thermador Tech to come out). No error code, it just wouldnt work. Then, the broiler started to give me trouble. All of a sudden, we had the power go out and BOOM! We have no oven with 1 error code indicating the main circuit board is out. While the board was $250 -ish, with the service calls and labor, the cost was about $480. Which, I would have been fine with, if the oven worked. The tech put the oven on, it went on, went to about 275, and he determined it was fixed. That evening, in preparation of dinner, I turned the oven on and it would not go beyond 325 before shutting down. I called back. We are on service call 3 at this point. He cant figure out the problem, maybe a faulty circuit board, he will have to contact Thermador and get back with me. Service call 4. Wow, big problem, it is NOW the blow motor. And, they no longer manufacture Blow Motors for this model. (Used to be a $100-ish part, pretty inexpensive). Well, sorry, but the main circuit board is not refundable, basically, ** you. I called Thermador, initially, to ask about the Blow Motor.I was told, Well, these arent like automobiles where we manufacture parts forever. My response, Well, you charged me as much as my first automobile, so I would think there should be an alternative. Sorry, check online, see if anyone has old parts...basically, ** you. So, I begin the search for a new oven, and yes, I have EXCLUDED Thermador from my search. I begin to think, how do I verify the tech didnt break this blow motor in his install? I do not think I should have paid for this repair if that is the case. Or, did he misdiagnose and there were 2 issues he should have seen, basically saving me the payment on the board.So, I call Thermador again, to verify if there are multiple issues, should I have seen multiple error codes? Seems like a reasonable question. Well, customer service cant answer this. Only a technician can. Ok, transfer me to a technician, please. Well, they are on the road. Well, can I leave a message. Well, no. Well, can someone else answer this? Well, of course not. But, I will be happy to get you another outside technician to come in. But, you see, I know the error code, I know the part is not available, why would I pay for ANOTHER visit to tell me my oven is a 400# piece of trash? Maybe I should be happy I had 12 years of reasonable happiness with her, but, I would hope that when you pay this much for an appliance the Co would stand behind her. Well, just to let you know, that will only last for a few years, until they stop manufacturing parts for it.

Its the same problem that I have read about over and over and over again. My 10 year old Thermador 27 double oven has had most of the problems described in previous reviews. The incessant beeping where you have to shut down breaker for it to stop, the default codes that pop up because of the erratic sensors, and finally the control board going on the fritz and finding out that there is no way to purchase anew or even rebuilt one because it has been discontinued. So, basically I have to spend $5,000 for a new oven when I only need a $300 replacement part. However, the good news is that I wont have to put up with this nonsense any longer.

When we renovated our kitchen 6 years ago we got all Thermador appliances. The dishwasher has since been replaced (after 4 years and over $1,500 in repairs that lead to nothing), the double ovens work but I cannot read the digital display that shows the time or timer. This has never worked since day one and no matter what the technician tried to do, it didnt fix the problem that area just flashes. My favorite (tongue in check) appliance by far is the fridge. After about 8 months the left door suddenly wouldnt close. We discovered the plastic sleeve that rolls in when closing and out when opening kept buckling and we would have to smooth it over with our hands in order to close the door. Try having anyone under 5 feet do that every time they open the fridge door. This has been repaired 4 times. Presently, the door does not shut again, the fridge turns off every night so we wake to a warm fridge and turns itself back on once we start opening the doors in the morning. The ice maker also stopped working last week. Technician is coming today. I cannot tell you how excited I am to hear what will need to be done and the cost to start the process to fix the problems.If history repeats itself, I will spend a few thousand dollars trying to repair what is wrong, only to discover that I will need to spend more money to try other fixes... since the ones we have done are not working. If you are thinking about buying a Thermador... DO NOT DO IT. Unless you are the kind of person that enjoys throwing money out the window and dealing with a service department that loses interest in you the second you buy their product.