We have repeated failures of the blower motors on our oven. If the oven senses that either fan isnt spinning at nominal speed, the oven shuts down. Its a $500 bill every time one of the motors goes out ($300 service plus $200 for the part). The first went out barely a year after we bought the oven. The next went out later the same year. Barely a year later and one of the replacements is failing. Replacing the fan involves pulling the oven from the wall, no easy feat for the do-it-yourselfer.Note that sometimes a reset will work, at least temporarily. Thermador doesnt make the reset easy. You have to cut off power at the circuit breakers, turn power back on, then do the programming for date and time. Very frustrating if you have to do this several times hoping that fan will spin a bit faster on the next go around.

Got a lemon. Simple as that. Brand new $6,500.00 stove not functioning properly, on broil or bake, intense amount of heat and smoke coming from stove after it is heated. I do have a good vent system and must have it on, otherwise I would have the alarm go off for all the smoke that builds up and seeps out of oven. After 2 technicians I am told the blower element needs to be replaced. Brand new stove and parts need to be replaced??? Unacceptable!!! Newly installed and after a few uses with manufacturing defects it should not be considered safe to use. Thermador is only willing to replace parts and not replace.

We bought Thermador appliances for our kitchen when we remodeled at the year 2010. We expect these luxury appliances can last long long time because they are all built-in units. First, we received damage refrigerator aluminum panel at the beginning that we need to hold the installation to wait for replacement. It took almost all day to install the refrigerator. Three years ago, the motors need to be replaced. It took half day to replace because you need special tool and only have very limited space to work. Now, we have the 2nd failure of microwave in last two years and We were told the microwave is not repairable. It is almost $6,000 because it is one unit with the oven. As an owner experience of Thermador, the quality is not you can trust. Do not be fooled by their pictures or promotion. Their quality is very LOW.

Was excited about getting a steam oven in April 2015. I like to bake bread. Disappointed that top temp is 450 degrees F. Still, it makes nice (not great) bread. But really upset that the light bulb blows out because its glass enclosure has a seal made of crumbly black stuff that lets the steam right in. When I tried to order replacement gaskets, I was told I had to order the entire glass cover, as well. Rip-off! In this century, gaskets like this should last for Years!

Same as others, problems with ice maker (my brother has the same fridge and same problems). Also, the glass shelf simply exploded when I ran it under hot water (after waiting for it to get to room temp). Not only will Thermador not acknowledge that, they want almost $300 to replace it and then dont even have a replacement in stock -- been waiting 3 months. Ill never buy another Thermador product.

We purchased a Thermador double oven and had it installed the day after Thanksgiving. Seemed ok for the first few weeks but then the bottom oven stopped working. Reset the circuit breaker and the bottom oven turned back on. Went to rotisserie a prime rib on Christmas Eve, rotisserie wouldn’t turn. Ended up using the roast option. Called the appliance store where we bought the oven and Thermador to get a technician to come out. While waiting on parts the upper steamer oven stopped working completely. Resetting the circuit breaker didn’t help. We finally got the bottom oven fixed a couple weeks ago but the technician didn’t know anything about the upper oven problem. So now we wait until the parts arrive for the upper oven. Four months and $8000 worth of disappointment.

I installed a 5 burner Thermador luxury optioned gas cooktop around 24 months ago. After repeated expensive repairs, scary operating issues and very poor customer support as so many here already reported, this cooktop was slightly modified and plopped into our outdoor poolside entertaining area. At least it couldnt burn anything serious down to the ground out there. Like our house.. The burner ignition problems started after a few months. Followed all the advice in the manuals and from Thermadope call center zombies; tried to arrange service calls, different techs came out several times over the ensuing months and replaced ignition modules and other parts. The appliance just kept failing to operate. After enough frustration, I bought a cheap Chinese gas cooktop that had great reviews and swapped the Thermador clunker out. No problems with cheapo cooktop at all. Ever.Before I chucked the Thermador luxury boat-anchor into the recyling bin, I thought, what the hell, I’ll try to repurpose it. First thing I did was measure the temperature inside the cooktop while a couple of burners were on for about 20 minutes. Incredibly, it was running over 150°C inside where the electronics were located! Even if Thermador used high-temperature military or space grade components, it was still WAY too hot for any electronics to survive in there very long in those conditions. I waved goodbye to any hope of salvaging a normal operating cooktop with a Frankenstein electronics transplant. So, I removed all the cooktop electronics and wiring in a few minutes with some wirecutters, plopped it into the old cooktop opening place by our pool and now use a dollar-store butane igniter to fire up my castrated ‘luxury’ Thermador cooktop. Having it by my pool makes me look a lot richer than I am! ????

After being a happy Wolf user for many years, I purchased Thermador appliances looking to save some money. Big Mistake. The equipment didnt work since installation and was told I have to wait 3-4 weeks for a replacement to get to Puerto Rico from Miami. I called yesterday for an update and was told the replacement will travel from Germany to Miami, and then Miami to Puerto Rico. Who knows how long this will take?! I can still not review the range because I cant use it without the vent hood. Very disappointed and mad at myself for purchasing this brand.

We purchased a new Thermador range 1 1/2 yrs ago and have had serious problems from the very first time we used it. The major problem is Thermador has a Help number to call but it is staffed by many young girls who know NOTHING about the range. I asked over and over again to speak with a tech to describe the problems and it was not allowed. (My husband and daughter are Engineers.) One of these Help girls actually told me she did not think 2 hrs to warm an oven was excessive and also there is no reason why this range would not last us 4 or 5 years!The oven would not warm up beyond 100 degrees and I ruined many meals. The repairman finally came and had to replace a couple of parts. He had to replace the computer again (which is located under the griddle and on top of the oven/broiler). Common sense tells me that is not good. Six months later problems again, the computer had to be replaced a second time along with many other parts. This week when we tried to self-clean the oven for the first time the mechanism worked for about 30 minutes and stopped. The repairman came again. Cant find anything wrong, didnt fix the problem.For the $11,000 range I would not even think of purchasing a Thermador product again. As I said the biggest problem with the company is when the oven would not work and there were 12 people in my dining room waiting for a Christmas Brunch there was no one to call who knew anything about anything (morons answering the phone)! It is extremely important to have a Help number with a competent tech person on the other end every day all day because youll need it and Thermador doesnt have it!!!The CEOs name is not to be found anywhere so no letters to write either. This unit has too many functions operated by the computer which is located in an area between a HOT oven and a HOT griddle. A computer that does not work because of being excessive heat bound. Fighting a faulty computer in a $10,440 oven while trying to make dinner isnt worth it. My advice buy another brand without computers.

I have a very expensive Thermador freezer. It with keeping proper temperature in October 2021. Contacted Thermador on 11/4/21. It takes a month or more to actually schedule an appointment and Ive had 4 service appointments since and its still not fixed. Its been over 5 months with no ability to even talk to a supervisor or get any positive action from the company. Its the worst customer service Ive ever experienced.

I purchased a Thermador fridge/freezer double gas oven, cooktop and dishwasher. At the 4 yr mark the double oven fried the circ board. I replaced it with another brand. The refrigerator lost the freezer part at 5 yrs. I paid the service company they sent out to replace compressor, lines. Took 3 weeks to fix. 3 months later it goes again. 1 week out for a service. He comes today and says theres a contaminate? Or blocked line? I said, Well lets evacuate and recharge it?? He did and the door wouldnt close. I mentioned it and was told oh when the freezer reaches temp the door will suction close?? Ok the door doesnt close and the light is on. I called service again. No clue if its going to reach temp because the door doesnt close. Ive lost all the food in the freezer twice now. And waiting a week for a tech is absurd. No clue if its fixed but now the door doesnt work.

I got so sick of it being fixed that I took out insurance with American Home Shield. Another disaster, it never kept the right temperature. The self cleaning was terrible, so now I said let me buy new ovens. When I went to buy new ovens, any brand they discontinued the size. Nobody was ever able to fix it so now I have one oven that barely works. Totally fed up.

Its the same problem that I have read about over and over and over again. My 10 year old Thermador 27 double oven has had most of the problems described in previous reviews. The incessant beeping where you have to shut down breaker for it to stop, the default codes that pop up because of the erratic sensors, and finally the control board going on the fritz and finding out that there is no way to purchase anew or even rebuilt one because it has been discontinued. So, basically I have to spend $5,000 for a new oven when I only need a $300 replacement part. However, the good news is that I wont have to put up with this nonsense any longer.

Thermador oven would not ignite. So I called Thermador Los Angeles to schedule a tech visit. The earliest they could come was 10 days later. Technician diagnosed the problem but did not have the part. 4 days later on 2nd visit he could not find the part and told me his company did not order it. 2 weeks later they told me to expect 3rd visit from same Technician. After waiting past schedule hours I decided to call Tech myself. Unfortunately poor guy felt bad because he did not have the part even for 3rd visit about 40 day after initiated service call. After I called company to complain I was told that the back ordered part is expected to arrive on April 1st. This would 3 month and no one told me about back order.Finally after talking with someone in charge I was promised a call back on Monday following week to work out some kind of deal with their partners that had that part. AND NO ONE CALLED, what horrible experience to wait 3 month for a part?? Needless to say I would never recommend the brand that I spend good money for and cant get customer service that is run by incompetent staff.

Since Thanksgiving Eve our 7 year old wall oven SDC302ZS has been showing error codes and dying at all the inopportune times. I dont use the oven all that frequently, maybe twice a week, so its very disappointing to think it may be dying after 7 years of light usage. When it was working in the past, I was very satisfied with its options and convection performances. I would like to ask Michael who wrote a Dec. 24, 2014 review, where he purchased the electronic part that failed, since his description of what failed on his oven sounds exactly like what were going through. I cant afford a $500 repair bill for a $5 part, but think my handyman could handle the repair if I provide the part.

I recently purchased a Thermador dishwasher to replace my previous Thermador dishwasher that I had owned for approx 15 years. My previous dishwasher was a 48 decibel and extremely quiet. If standing next to it I could not hear it, in order to hear it I had to put my ear right next to it. This new dishwasher is very loud. It says it is a 48 Decibels, but it is so loud I can hear it in the next room. I am so disappointed in my new dishwasher. When I talk to the rep who sold me the dishwasher he said that I should not be able to hear it and that I should call Thermador and that they would take care of any issues I had. I called and they sent out a technician. The Tech YES indeed that is loud and not normal. He said that he was going to check with the company because it sounded like they did not insulate it or built correctly. He called me back a few days later to say that there was nothing he could do to my dishwasher and I should call customer service. I called customer service and they were NO help. I did everything that they asked. I uploaded a video with my invoice. They said I would be contacted. I was never contacted, I had to contact them several times. Finally one customer service rep said that they would replace my dishwasher and that I would hear back from them in 24 to 48 hours. They never called me back, after a week of waiting I called them, only for them to tell me that they were still working on it and they would call me back. Customer support has been giving me the run around since April 27th. The sad part about this is that the reason I bought thermador is because 15 years ago when I remodel my kitchen I purchased a matching set, 48 professional range, Hood and dishwasher to match. This is why I stuck with the same brand. But now I say buyers beware of this awful customer service. They will not be helping me with my dishwasher. Instead all they did was just extended my warranty. How is that going to help my loud dishwasher? I will not buy Thermador again and in the next couple of years when I upgrade my range and hood it will not be Thermador! They just lost a $20,000 sale!! I will for sure be returning this LOUD dishwasher!

I thought I would pay more and receive a better quality oven. I purchased double ovens - Thermador and am extremely unhappy. They both stopped working after about 10 uses. Thermador customer service was useless, telling me I had to get a repair company here before they’d consider paying. These ovens were installed late August 2019! Cannot get anyone here for a week. Do not buy Thermador both because of poor quality and nonexistent customer service.

When choosing a built-in refrigerator, we considered the Sub-Zero and Thermador. We went with the Thermador because the design was similar to Sub-Zero and it was less expensive. I find the Thermador terribly noisy. In the kitchen, I feel like I am in a giant fish tank and turn on music as often as possible to drown out the sound. Its been a huge quality of life downgrade. As soon as we can afford to replace it, we will!

I Purchased Thermador Appliances for my Kitchen (Microwave, Refrigerator, Stove, Oven, Dishwasher) for a second home that I live in two times a year for a short period of time. Microwave died, repairing it would cost over $600. No option to replace it because it is discontinued and no other microwave will fit the built in space in my kitchen. Customer services pretty much gave me the only option of remodeling my kitchen as a solution, or to spend another $1000 in the same old microwave purchased from a distributor that still has it on stock.I asked if they were really advising me to purchase a microwave they obviously discontinued because it was defective....they said yes! Grace, the manager I spoke with was absolutely the worst employer at Thermador. She hang up on me. Barret a customer service representative was nice initially but after speaking to his supervisor (Grace) came back to me lying and telling me I had no alternatives but to remodel. Barret I feel for you for having a boss like that.Aside from the microwave, the dishwasher door also broke.... The parts I ordered to fix it dont match my old parts. I contacted Thermador for this as well and again....no solution. They dont know what is going on and nothing they can do. I do advice to stay away from this company. Your appliances will break with very very little use and they will wash their hands. Sadly Thermador is the same as Bosch. I should have spend a bit more money and stick to WOLF. My main home appliances have lasted for years. No issues.

Dont buy Thermador ranges. A COMPLETE WASTE OF MONEY AND A LOT OF IT. Weve had the ProGrand garbage for 1 year. Excluding previous problems, the most recent is the oven lights no longer function. Called Thermador for assistance. They stated that while still under warranty, the oven bulbs (2 of them) are a routine consumer maintenance issue and a tech would not be assigned. So, I spent $40 for a bulb. Despite I specified that no lights function in the oven, Thermador sent me only 1 light. With much difficulty, I replaced the defective bulb in the lower right of the oven. Powered the oven back up, AND NOTHING. Removed the new bulb and placed it into the upper left socket. After powering back up, AND NOTHING.Frankly, Ive never had to replace an oven bulb in a 10 year old oven, you know, the far cheaper commonly found brand names of Kenmore, Amana, Frigidaire or other LOW END ovens. But for $10,000 you can buy a Pro Grand and have all kinds of fun calling for support, technicians, and an oven that is pure, bonafide garbage. Get this, in preheating mode, the oven will on occasion never reach set point. Rebooting the power supply seems to help. The racks are a dream too. They are extremely difficult to interchange to a new height setting. And they DONT CARE.On a prior occasion speaking with Thermador support, I asked if I could convey my dissatisfaction with their quality group. Specifically, they have some serious quality control issues. I was told that was not possible. This oven, and the lack of Thermadors concern is all the reason a consumer needs to know that this product is garbage and very expensive at that, relatively to conventional offerings. STAY AWAY, DONT BUY A THERMADOR OVEN.

I purchased a complete set of Thermador appliances, double oven, microwave oven, dishwasher and refrigerator three years ago for my kitchen remodel. Every appliance has stopped working at least once. This Thanksgiving 2011, while cooking dinner for 25 family members, the ovens went out again. The oven and refrigerator has quit three times. They were repaired once under warranty and I have paid over 1600.00 for the other repairs. This stuff is junk. The service hotline was unhelpful and kept giving me service companies that would not work on their product anymore. I will never recommend or purchase anything from this manufacturer again.

I purchased a 48 steam/range in 2013. I have experienced trouble with the gasket around the steam oven. While it was under warranty it was repaired several times. Each time within a short amount of time the rubber gasket came loose. Now they will not stand behind it. Earlier this year, they agreed to pay for the part but not the labor to install it. They know this is an issue. I went to Pacific Sales and looked at the new like range and the new unused one already had a loose gasket. This is very disappointing as I have close to $16,000 into the cost of this range. I am very surprised that there is no class action lawsuit regarding this problem. As I see it the oven is stainless steel and the gasket is rubber of some sort and there is no way of adhering the two together. I would not recommend this steam/oven combo!

Love my Thermador gas stove! Everyday meals are cooked well. The downside about it is that it is very expensive to maintain but the quality of cooking is excellent. It has two ovens and six cookers with a top grill. Since it's a gas stove I save a lot in electricity.

We purchased a Thermador convection 30 inch built in microwave double oven when we did a complete remodel of our home back in 2001. The microwave broke the first day we used it. Broken glass ended up in my food. Service people replaced the glass, which subsequently broke again the second time we used the upper microwave. I was then informed by Thermador that the microwave actually was not meant to cook the food but just to keep it warm. I did not bother to fix the microwave again. The convection oven never worked welI. We tried multiple times and the food did not cook completely. The upper oven door is very heavy due to the combo microwave feature. The doors have broken three times over the years. We have replaced the hinges twice times since 2001: Once in Feb 2008 and again in Jan. 2014. We were informed by an independent service man that the Thermador hinges are defective and that the company has known about this for years but has failed to inform the consumer. The new hinges that I just purchased apparently are the same defective hinges that I purchased prior. The company has made better hinges because the doors are too heavy, but they do not sell these to consumers. All I asked Thermador was to replace the defective hinges with the improved version but they refused. When our oven broke on New Years Eve, we had a house full of guests. Our oven was 350 degrees and would not close would not close, and it was a hazard to our guests. Our neighbors helped us tie up the oven with rope to keep it from burning the children. We feel strongly that the Thermador oven is an inferior product.

In 2003 we built our new home, and builder chose all Thermador appliances for the kitchen. We thought it was a reputable brand, and went along with it. These are the worst appliances we have owned. The electric smart zone stove takes literally hour to bring water a boil, wasting my time. I have two ovens, one of which lost its LED display and required replacement. The other does not heat the inside on BAKE, you have to put it on CONVECTION. On both, the door stopped closing completely after a while, requiring repair (even though we use the ovens maybe once every other week at maximum). The dishwasher, which does not clean dirty dishes (you have to prewash them) required repairs twice. The bottom dish rack is rusted and it costs ~$200 to replace it. All in all, I spent a ton of money on repairs, and every single piece has been a pain in the neck. I would NEVER EVER buy this brand again.

New build - purchased 4 24 inch units, 2 fridges, 1 freezer with water, ice, and 1 wine fridge. I ordered factory stainless steel doors - why did they come disassembled. Why can I NOT order left swing from factory? No self close.

Two and a half months ago my CIT365DS induction cook-top displayed an F0 error code. Two burners are out. I repeatedly called tech support and they couldnt find an authorized repair tech in my area. After 2 months I finally got a call from South Carolina telling me that I am on my own in finding someone to service my cook-top. I have the name of the Thermador service technician in Huntington Beach, Ca who for three weeks failed to call the one person left who is qualified to repair this thing. I even spoke with this Thermador technician last week and he assured me that he would call the service company in Port Angeles and arrange a service call. He failed miserably in making that call. I have never run across a company that holds customer satisfaction in such little regard. Yes, I am angry.

When we remodeled our kitchen 4 years ago we purchased Thermador appliances - 2 ovens, an induction stovetop, and a dishwasher. I called for repairs on the ovens right away. They did not cook to temperature. Sometimes it takes me twice as long to cook a recipe. When making cookies and the recipe say 12 minutes, I set the trimmer for 16. When the repair man got there he told me that I needed to learn to cook again and that the times on recipes were not right. I told him that if an oven cooked to temp, then if they say it is done in 30 minutes, then it should be. I was told that, This is the way German engineers wanted it. I guess they do not want their appliance to work accurately. So we called the factory show room in Burlingame and attended their cooking class. I kept asking them about my problem with the ovens not being on temp. There I was told that I needed to look up on a chart the weight of our food and what type of food it is to determine the cooking time and temp. I was told to never just turn the oven on but to always use the fast preheating setting. This is hog-wash. To this day my ovens do not cook to temp and baking anything is a gamble. I have been very disappointed with my Thermador ovens.

We had a range from Thermador that never quite worked. After growing frustration, we finally called service and they told us that there was a defect with the logic board for our year of manufacture. However, because we waited so long (partially because of the pandemic) we were out of our two year warranty and they wouldnt repair the defect without spending $700 on the repair. This is for a $20,000+ range. Avoid this company like the plague.

I bought the stove in late August 2021, first call for service in September, November repair replacing 2 burners, gas jets, module, cover, ignition. One week later 2 burners not working, small oven not working. Large oven not heating evenly. Where I bought it said call Thermador customer service and request a new stove. Called Thermador, got a case number, supplied all info, received an email saying I need a tech to diagnose that it is not operating properly -- da dude! No techs in Vermont are even returning calls, the store I brought it from says Thermador responds to customers. Not them. Wow $12 --!3,000.00 for a new stove that is 3 months old and this is the service one receives. !!!Dont Do It. Buy Something Else!!! Terrible! Nothing good to say about this stove, the service and the company.

My Thermador dual-fuel range has never worked properly. The oven will not heat at the same time as the griddle, despite repeated service calls. For the second time, the oven will not heat above 200 degrees. Today, I was stood up by their authorized service dealer, Appliance Masters. I took off a half day of work but just received their message saying they cant come during that time.

We purchased our Thermador gas range and oven when we remodeled our kitchen in 2005. We purchased a 48 professional range because I cook and bake a lot and have a lot of family to accommodate. This Thanksgiving my oven would heat but not hold a temperature. We had a repair tech come out and it is the thermometer. It shuts off the heating element when it reaches the desired temp. This part is discontinued by Bosch/Thermador rendering our perfectly good oven useless. The one part has made this oven and range obsolete. The companys customer service rep was awful and basically had nothing to say but that we should get a new one. I will NEVER buy a Thermador, Gagganau or Bosch product again. An $8000.00-$10,000 item rendered useless by a part and no customer service recourse.

I purchased a suite of Thermador appliances for my kitchen 6 years ago. You get a better deal when you buy an entire brand. Even though I knew every brand has its strengths and weaknesses I gave into the salesman’s pressure and the better pricing. Never again! A rookie mistake. The only appliance from Thermador that has performed well is the dishwasher. The ovens take forever to get to preheat and even when the alarm sounds that it has reached temperature it’s not even close to the set temp. I had to buy a thermometer to put inside the oven to gauge when it was truly at the desired temp.The fridge door has never closed properly and it leaks on my wood floor. After install Thermador customer service said my concerns were “customer preference” and nothing faulty with the fridge or freezer. The ice maker makes weird ice and it takes forever. Now the entire freezer quit freezing and the repairman suggested I replace it with a Sub Zero. I paid $8k for this fridge/freezer and my less expensive built in was twice the appliance of this one. Word to the wise....don’t buy a suite. Buy each appliance in the brand that they are known for and have strong reviews. If misery loves company I am not lonely on the topic of Thermador! Never again.

I had purchased Thermador double ovens in 2015 for a kitchen renovation & it was excellent. Moved & purchased Thermador double ovens for a kitchen renovation in 2017 & the NEW DESIGN is HORRIBLE! A fan constantly blows hot air into the kitchen until the oven is turned off & completely cooled down. There are alerts during cooking but the explanation disappears in a split second so if you are not right in front of it, you have no idea what the alert is! The oven timer bings low at its highest setting & ONLY ONCE! The baking mode bakes unevenly so everything needs to be rotated! I’m so incredibly disappointed! Customer service is as disappointing as the double ovens!

Bought a new Thermador refrigerator from Ferguson’s in May 2014. This being Hawaii, had to wait for delivery. You learn patience in Hawaii, so I was ok with that. But I had to pay full price plus shipping upfront. Not too happy about that. Finally got the refrigerator installed in July 2014. Loved it. Didnt care that it was $10,000, since it worked great and ease of use. Icemaker was efficient and made plentiful ice. Then, in late October, the icemaker just stopped working. Only one repair shop would come to our side of the island (20 min drive). I had to wait a month for the appointment. Still, I have learned patience, so I waited. Repairman was great. He found that there was a factory defect - a short in the electrical wiring inside the wall of the freezer unit. Cant be repaired, so he called Thermador and told them (actually he insisted) that they needed to replace the refrigerator. He told me they would be contacting me. I wait another month. Today I get a call from Thermador (message on my phone) that they cannot replace the refrigerator, as they cannot be expected to ship it to Hawaii. WHAT?? They will give a credit for the unit to Ferguson’s. Excuse me? I paid for the refrigerator, I called for the repair. This does not bode well. Is this just another way of forcing me to pay for shipping and installation again? I dont really want to deal with Ferguson’s again, as once the sale is made, its like a personality change on the salesmen. This credit thing should be interesting..... I know Im screwed. Ah well, the refrigerator still works, as does the freezer. I just buy bags of ice at the grocery and dump them in the ice bin. A previous complainant mentioned a class action lawsuit. Im in. I anticipate a major run-around on this. Customer service is terrible and they dont back up their product. And everyone on this website paid a lot more than was needed for the appliance that has failed them.

Our drip pan for our indoor grill started bubbling & the paint chipped off. My first impression with the customer service rep was great. Then I received the phone call that Thermador refused to replace the drip pan after owning the stove top/oven barely after 1 year. What a huge disappointment; you spend so much money thinking the product will be high quality and in return they refuse to own up to a defect and provide good customer service. All of our appliances in our new remodeled kitchen are Thermador; I am afraid of what will not work next and what they wont replace!

Thermador built in double oven SC302TW - The control panel situated above the upper oven door failed within the first three years. We had it replaced for several hundred dollars. The second one went bad a year after that. The part was then discontinued. Same story as everyone else here. Bad bad bad.

We purchased all Thermador Equipment for a kitchen remodel. After two weeks the refrigerator handle fell off our $9,000 column refrigerator/Freezer, then a couple weeks later the freezer handle fell off too. I contacted Setzers (who I bought the equipment from here in Jacksonville FL) who contacted the repair center. This was in Mid February, and after several emails and calls it is now Mid May and still nothing! I also call Thermador who really didnt seem to care that their equipment is falling apart. I spent over $20,000 on Thermador Equipment, you would think they would have been somewhat concerned! Im still working on getting these handles put on but I would not recommend getting Thermador. I will never use them or Setzers again!

We purchased both of these units. Thought we would not have to worry about buying appliances for awhile...wrong!! The panel on the oven, even if you are cooking, turns off... starts beeping with a code f24. Thermador is fully aware of this problem. There is also a recall. If you try using the self-clean feature, the oven can catch fire. I did an online search for this oven. There is a recall -- An 800 number is listed on line for the owner to call. This is to set up a repairman to come out. This site claims they are open to take callers 24/7. I have heard a recorded message that has said, Thank you for calling, a customer service person will be with you shortly. I have heard this message 178 times as of this minute. As for the propane cook top, with the built in BBQ, the flames are so low, I stopped using the cook top, called out a repairman. He said, No way can I increase the flame size. Cost to me -- over $9,000.00, PLUS INSTALLATION. So, if you still want to purchase anything Thermador, you have a problem...it will be on you. You have been warned.

I bought a Pro Series Thermador Dual Fuel 8 years ago. First off, I will say I love the simmer burners. The best feature. However, everything else sucks about this range. The oven is awful, with inconsistent temps. Ive spent $2000 on repairs (3) and Christmas morning after I put breakfast brunch in the oven, it quit working. Ive had it with this piece of junk. I am only thankful that I did not pay the full price of $5800 when I bought it. If you need a high end range, get a Wolf. I am not spending another $800 for another repair on this thing.

One technician from Thermador who knew very well the appliances came to my house and resolved our problems! So far we have been two months with a new icemaker that works pretty well! I will say that he fixed the range but they are not made to be used everyday all day 24/7. Thank you!

We purchased a suite of Thermador appliances when we built our new home in Autumn of 2011. This is the THIRD ignition we have had to repair. We were told not to use the self-cleaning option because it causes burnout to the ignition. We have not used it but again the ignitor will not light the convection oven, which is the large side. We bought the oven because we like to entertain and nothing is worse than having a house full of people for dinner and the oven just wont light. The store where we purchased the range says go back to Thermador. Thermador says it is not longer under warranty. Very unsatisfied to have spent such a large amount on an appliance to have it unreliable. Will never buy another Bosch product nor will I recommend to anyone.

I have a 36” gas/gas convection oven. It’s almost 4 years old. Bought it from ABT in Glenview Il. The bake setting never worked. I had service at least 4 times. I was told to get use to it. That’s how this oven works. If the oven is used for long time the temperature drops. I was told to do the biscuits test. When I send them the picture they told me that I used the wrong rack... Every time there was another excuse. PLEASE don’t get stuck with this oven. Customer service is terrible and their product even worse.

I purchased a top of the line Thermador microwave, oven and warming drawer at the end of January 2019. The microwave did not work from installation. The repair man couldnt fix it after 2 months of working with him and Thermador. In the meantime, the repair man reinstalled the oven door poorly and it does not completely close. The warming drawer also does not heat evenly. After 2 plus months working with Thermador management, which never responds or finds resolution, and their certified repair companies, I am still without a microwave, oven and warming drawer that work properly.I have asked for my money back and they insist that I continually waste my time on the phone and at home waiting for someone to figure out how to repair the problem. I have a full time job and cannot spend endless days on trial and error. The management does not reach out to me with a better solution. I have to chase them. Each time there is a new person/manager with no follow up. When you pay that much money for quality, you would expect top notch products and customer service. Stay away from Thermador. You can find much better for a lesser price and better quality.

The ice maker for the Thermador 48 refrigerator we purchased one year ago broke. Thermadors service provider could not offer a date for service for more than 2 weeks.

Thermador / Bosch only support the newest models of their appliance, and have discontinued product support and parts for legacy ranges and appliances. I need something as simple as a knob for a range, and their customer service basically told me to search the internet to see if I can find something, because they do not support their product and cannot recommend a replacement. They went on to tell me that they have no responsibility after the product is purchased and that it would be best to spend $1500 on a new range. Terrible, terrible, terrible customer service and support! Will never buy their products again!

I have a refrigerator and freezer combo, everything works fine but there is a clicking noise that recently started that my dog is reacting to. It happens twice a day for about 30 minutes and there is one click about every 5 minutes, seems like it is coming from the bottom. Had a repairman to the house, said everything is fine and I cant diagnose it since I dont hear it and of course it happened again the second he left. I dont care but my dog freaks out every time this happens. Anyone out there have any clue what this could be and how to stop it? No warning lights or error messages at all. Thanks!

I contacted Thermador customer service in AUGUST to request service for my water dispenser. The water button stopped working. It is now DECEMBER. Over the last four months we received the wrong part no less than 3 times. The part is estimated to cost in the $500 range. The technician rigged the button to work on his last visit but it ultimately failed. I called customer service again today - asked for a supervisor who was horrible. No answer/update/information. She told me she would get back to me which I assume will be much like no one has done since AUG. Apparently this kind of thing can take months. I told her it HAS BEEN MONTHS. Please Thermador... come fix my water dispenser!

I recently purchased a Thermador double wall oven. Since I was replacing an existing Thermador double wall oven and needed the same size, I did not check the reviews. My mistake. The ovens do not properly heat, so I contacted the store where I purchased the ovens and they came and checked them out. According to Yale Electric where I purchased the ovens, I should not expect the ovens to be at temp when the ovens register that they are at temp. I was told to preheat for a half an hour before using. Even when I do this, the ovens do not properly heat. Second issue is with the door venting system. The vents are just above the window, and while you cook, splattering can seep into the space leaving you with streaks and food on the inside of the glass. There is no way to clean it. I would not recommend purchasing a Thermador and regret my decision to do so.

Bought all products (wall oven, range, refrigerator) from Best Buy. Sale items packaged together. Biggest mistake of my life. Fridge did not work from get go. Got no response from either company until I hit their web pages and blasted them. Now, less than four years later, ice maker does not work. Over $500 to fix with a one year warranty. I do not need $500 worth of ice for one year. Wall oven: less than four years old. Close to $600 to replace heating board, again with only one year warranty. Range: sold to me not explaining it was for a center island. Didnt work. Shut down completely when turned on. Had to pull away from wall to get it to work. Ive seen several complaints similar to mine with products from Best Buy. I think we should start a class action lawsuit.

Bought a large 60-inch dual range from Thermador. Very sleek and fits right in with the other appliances. Easy to clean and can handle any type of meal that you want to prepare. Pricier than your typical range but it very much well worth it. Can handle any job that you may have. Much more powerful than your typical range. Larger than your typical range so you have to take that into consideration. Can handle any type of meal that you are willing to cook. From slow cooking stews to faster cooking pizzas it can handle them just as well.

Thermador KBUDT4850A10 - We purchased this $7,000 refrigerator for a kitchen remodel. It came with a 10 year warranty. After a couple of months of use we noticed that the ice in the ice maker bin was melting and freezing back together in a large clump. We placed a service call only to be told that this refrigerator does that and there is nothing to fix- it is a design flaw. We have put up with this flaw for the 6 years we have owned this lemon having to dump the ice maker every couple of weeks. Now we have a dent in one of the stainless steel doors. I purchased a replacement door skin for over $700 and placed a call to the support line for help with the install. I was told the only help they could give me was a rate of $129 for the service call and $129 per hour for the repair. I asked for a schematic for the door so I could do it myself and they again refused to help or supply the schematic or repair instructions. I am sure I can figure out how to install this part without their help but it would have went a long way to show a little customer service.

We purchased a Thermador triple oven combination (model #semw302) in 2007 when we built our home. Over the past 9 years weve had to have multiple repairs on the main oven. The door hinges have been replaced twice, the circuit board replaced once, the self cleaning function stopped working twice. Actually only worked for one self cleaning. Each time. Now we once again have to replace both the circuit board and the relay board on the oven. Great. After paying a service man $80 yesterday, we were told that Thermador has discontinued the circuit board that we need and it also needs to have the relay board replaced. Which I believe is somewhere around $225.It was suggested we try to find someone to rebuild our circuit board. Even after spending some considerable time searching the internet, I havent found anyone who can rebuild this particular circuit board. and this would probably cost over $200. Plus installation. I already have spent close to $1000 on repairs. The microwave and the warming drawer are both fine. Now it looks like we will have to throw out the whole triple combination unit since its one piece. We will NOT be looking to replace it with another Thermador. This may be the worst purchase weve ever made in 50 years of marriage. JUNK!

In 1993 a 30 dual fuel RDSS30 was installed in a custom home. We bought the house in 1998. Within 2 years the front panel would start to blink. This turned into the panel shutting down. We were told back then that we could not get the computer panel. My husband just happened to find a floor model of the same stove so we purchased another RDSS30 not realizing this was a chronic problem with Thermador. Within a year the computer panel would start blinking then the oven would just randomly shut off. We never even used the self clean feature being afraid the extra heat would make it worse. Now it is to the point where the number are so dim you cannot see them unless you are in the dark. The oven will not heat beyond around 300. It shuts off without warning. How can a 5 year old $5000 stove not be able to be fixed? There are outside companies that offer the service to rebuild the boards. So why cant Thermador? I will tell you why. They do not give a damn.

Installed new Thermador range and hood when kitchen was remodeled in 2013. Oven in range has needed new igniters twice, at $450 parts and labor each time. Now it needs new oven door hinges -- fortunately an aftermarket company makes replacement parts for this range because Thermador does not! After just 5 years?Two weeks ago the fan in the hood started making squealing/chattering sounds -- clearly the bearings are dry. Ive read about how Chinese manufacturers are using crummy lubricants on motor shafts, the lube dries out in a few years and the motor becomes junk. I wonder if thats what happened to ours. American made motors used to last 30 years. The design of this hood is horrible -- to get the fan out almost the entire hood must be disassembled! No plugs are used, as you can see in the picture everything is cabled together so the control box must be disassembled first. It is as if Thermador wanted to drive up the cost of service to the point that the owner opts to just buy a new one.Does Thermador think their customers are all morons? Who would buy a second Thermador product after having owned a first one?? Our service tech is a good guy, he apologized, but has to charge $500 labor alone to tear it apart and reassemble with new fan. Save yourself the grief and the money -- stay away from Thermador! Ill quote a spot-on comment by another reviewer in this thread: Never, ever buy Thermador. Their products are astronomically-priced trash, their support is nonexistent, and their replacement part costs are straight out of the Porsche parts-pricing school. Live and learn.

We are really impressed with our new dishwasher! It is well designed in many ways. Our old DW had a small third top rack, like this one, but the rack in the old one was too shallow to hold things like our frying pan spatula and was fairly useless. This rack holds those utensils nicely and has a super silverware holder built in, so we removed the silverware holder from the lower rack, which makes more room in the lowest rack. Which brings me to another impressive feature. This dishwasher holds a LOT of dishes! The slots are very close together, which made me wonder if there was enough room for the dishes to get clean, but it does a great job of cleaning, even though I follow their recommendation and do NOT rinse my dishes. If you worry about odors like I did, when you shut the door, it REALLY closes tight, so the dirty dishes do not smell up the kitchen. As a final note, the cycle is quick, and the default energy-saving drying works so well that even the bottoms of my coffee mugs, which always used to have a small amount of water that I had to dry by hand , come out completely dry.

The worst service ever! My brand new range had a broken oven glass door and wont heat up to correct temperature. Didnt show up at scheduled time or later that day. Needed to reschedule. Finally came back and technician didnt know how to fix oven temp problem but did install new glass door. As temp problem still existing another appointment made with a request to have a different tech. Although appointment confirmed morning service call no one showed up. Customer support department worthless as only a call desk. Has no way to communicate with technicians nor can provide a COI as required in most apartment buildings in NYC. I will never buy another Thermador product again!

Thermador CM302 - We loved this oven for 10 years, then it started beeping for no reason and shutting down. We replaced the control panel twice because it was overheating and burning out due to a design flaw in this oven. We figured out that the cooling fan controls were not programmed to stay on after the oven turned off so the hot oven was burning out the adjacent panel. We tried limping along for a few years by turning the oven on to 100 degrees with the cook timer set to turn off in two hours in order to help the oven cool. This worked for awhile until we needed to heat both ovens above 400 for Thanksgiving. The oven died completely with fifteen guests waiting for turkey. I give thanks that my BBQ wasnt made by Thermador, which has been extremely useless, not even willing to pay for a service call in the event that the repair person was unable to fix the oven. This is an irresponsible company. Once you are out of warranty they do not stand behind their appliances, even if the problem is a design flaw. We will be buying our next oven elsewhere.

The following information is based on MY observations pertaining to the new Thermador kitchen appliance product line (range, microwave, oven and dishwasher) that we purchased in March 2019 and had installed in our home in May 2019. The six burner range with a grill is beautiful and works as designed to work. The microwave has a timer function that you cannot use because the panel light times out thereby cancelling the timer you set for cooking needs (I’m told this is a design function that cannot be changed due to energy-savings guidelines). You have to press six (6) button options before it’s set and starts to warm up a cup of water or other warming/heating needs. There is no distinction in the sound coming out of it whether set at the lowest (1) or the highest (5). The volume control, while set at its lowest setting (1), is so very loud and can be heard throughout the entire house (I’m told this is a design function that cannot be changed).The oven works as designed to work, however, the volume control is similar to the microwave except in REVERSE; the sound is barely audible while set at the highest setting (5) which means you must remain in the kitchen to hear the timer go off indicating your food is ready to be checked and come out of the oven (I’m told that they’re working on a design fix due to consumer feedback and it could take several months to correct). The dishwasher manual encourages you NOT to rinse your dishes but to scrape the food off and allow the sensor to regulate the cleaning mode.Since it uses a condensation heat mode to dry your dishes it never seems to completely cool down and dry out inside the unit so the remaining food on the plate starts to decay and smell foul when you open the door. I had to purchase an old fashioned timer to set on the kitchen counter for cooking timing purposes, and warming up a midnight snack or a cup of water for tea in the morning are a thing of the past unless I want to wake everyone in the house up.

My new Thermador refrigerator doesnt work and the company refuses to replace it. The unit was never used. They offer to fix, how is that possible. I feel like I bought a USED unit.

After reading all the reviews of others who were also misinformed as I in thinking that buying an overpriced Thermador appliance would be providing me with at least a reliable product and some form of customer service. This confirms that Thermador is not all that it thinks it is. I also attempted via email to contact the CEO of Thermador. I have wrote several emails/letter to Customer Service and its like I dont exist. My Freezer/Fridge unit was purchased 2017 and within a month I has calling for a repair and it has been ongoing issue. I have to treat my $10,000 freezer as if owned a 1920 ice box freezer and manually remove everything and chip out the built up ice. This is the sacrifice I need to do so that I can maybe enjoy ice when it decides to produce some. Thermador has decide to abandoned their customers so we can make sure that we can share our experience with as many Thermador potential customers and save them from also being mislead. Word of mouth (internet/social media) is very effective. I am very interested in starting a Class Act Suit against Thermador. **

We had a Thermador double oven installed (built in) in 1999. We have had two major issues in that time. First was the control panel replacement - the electric panel needed to be switched out with a new one (2006). Now the convection feature for both ovens is not working (the bake, broil, self-clean are working properly - thats the good news!). So I called Customer Service and did you know the life of a Thermador oven is roughly 13 years? My message is, dont be fooled by Thermador!

I bought a suite of Thermador appliances a year and a half ago. Had issue with the oven and did NOT like their repairman. Recently our microwave handle began to peel. The foil covered a plastic handle which attaches to the front of the door. I actually cut my pinky opening the door from the foil. I found that I cannot get a warranty for it as it is over 9 months old. This will definitely happen again from stove heat and steam from the burner. It took over two months for the part to come in. I did not pay as this was under the 2 year warranty that came with it but I will pay next time probably almost 200$ to replace it. Should I just buy a new Microwave? Pathetic

I purchased my Thermador range in August 2013, I also purchase an extended warranty because it was so expensive $10k+. There was a problem since day 1, they sent me technician after technician after technician and still I cant cook for my family. The range never worked correctly and each technician has changed parts and still nothing. My extended warranty only has 1 company that can service a Thermador appliance and they cant fix it. What is the use to buy something thats supposed to be top of the line if it doesnt work and there isnt a lot of repair companies that are Certified to fix it - because its a top of the line appliance.Dont buy Thermador!!! My neighbor has a cheap range and is always cooking... I didnt read reviews before I purchased my range, I thought I was buying the best of the best. Hopefully my review will save another family from the hell Ive been through.

Many functions for the fridge and love the stainless steel. Has nice drawers that are interchangeable and a new modern design. Have purchased and would recommend to anyone looking for a new fridge. The refrigerator has a nice variety of settings to adjust the temperature. It also runs excellent and make lettuce and meats always stay crisp. The refrigerator has beautiful stainless steel door with a movable compartments so you can put a cake in there. The amount of room really helps because I can pack a fridge. Made it easier to have a lot of more storage and flexible cooling settings. Ever since my old refrigerator, Ive been looking to replace it since the late 90s. My old one was horribly outdated and didnt seem to hold my valuable food anymore. Purchasing this new one has changed my life for me and my family. This product was so high quality my aunt went and purchased one from one of the retailers. Amazing drawer spaces and high end LED lighting along with French doors. Perfect for my huge home gatherings and keeps beer cold.

I have to say that I purchased this range with great expectations thinking that Thermador had such a wonderful reputation; however, I am extremely disappointed in the performance of the larger oven. We had a small dinner party catered, and it would not hold the heat to finish preparing the dinner on her large sheet pans. Ive had problems with the lights not working intermittently, so I decided to replace the bulbs (which the manual states is a DIY maintenance item). This is not a DIY job because you have to crawl into the oven to reach them (there are 2 of them in the larger oven), and in order to do it properly, you pretty much have to remove the oven door. Suffice it to say that I now have to call a repairman to put the door back on. The first and only time I tried to clean the oven. The amperage on the circuit is exactly that specified by Thermador.

I have had my Thermador oven a year and a half. I tried to use the self-cleaning feature this morning. After following all of the instructions, I turned it on to self-clean for 1 1/2 hours. I noticed that the glass looked crinkled, but I wasnt sure what had happened until I opened the oven door over three hours after the cleaning cycle was complete to find that the inside glass had completely shattered. Luckily, its still under warranty, but its going to be a week before my oven will be fixed.

The large oven kept shutting off and the door doesnt shut. Resetting the breaker appeared to fix it, but didnt. Repairman came out and replaced the main board and relay board for $600. Now the large oven works, but the light does not go off in the large oven, and the fan runs continuously after using the small oven until you shut off the breaker. The repairman does not know why. He also informed me that Thermador no longer makes hinges for the large door, so I need to replace the entire door for $1200. Also charged $200 to replace the switch panel on the vent hood, which he was certain would fix the halogen lights. It didnt. Is anyone aware of a class action suit? Hundreds or thousands of complaints at $6-12K per range, it seems like there are millions of dollars to be recovered from Thermador.

I have 6 burner Thermador range and called for repairs for two burners, oven door and broiler. They said that they ordered the parts and made appt for repairs a couple of weeks later. I took the day off and the 1st visit was just to see the range. Then I had to take another day off for the real repairs and when they came, somehow after they finished another two burners did not work. No explanation. I was told I was responsible financially. 3rd visit and day taken off they came with the wrong parts. I called to complain and have them accommodate my time so that I dont take time off, in addition not be responsible for the two extra burners because it was the techs fault, and they refused both.

Yes, its been 12 years, but, for what we paid for this oven, to have the horrible response from Thermador. And, to have a piece of scrap metal after paying $480 in repairs...well, just unthinkable. Customer service was dismissive, at best. Condescending at worst. My story begins. Purchased 12 years ago, several repairs along the way, but she was well used. Then, about 4 years ago, the self cleaning went. I had only used it twice, so it was not worth putting up with or paying for repairs (which are quite expensive and require a Thermador Tech to come out). No error code, it just wouldnt work. Then, the broiler started to give me trouble. All of a sudden, we had the power go out and BOOM! We have no oven with 1 error code indicating the main circuit board is out. While the board was $250 -ish, with the service calls and labor, the cost was about $480. Which, I would have been fine with, if the oven worked. The tech put the oven on, it went on, went to about 275, and he determined it was fixed. That evening, in preparation of dinner, I turned the oven on and it would not go beyond 325 before shutting down. I called back. We are on service call 3 at this point. He cant figure out the problem, maybe a faulty circuit board, he will have to contact Thermador and get back with me. Service call 4. Wow, big problem, it is NOW the blow motor. And, they no longer manufacture Blow Motors for this model. (Used to be a $100-ish part, pretty inexpensive). Well, sorry, but the main circuit board is not refundable, basically, ** you. I called Thermador, initially, to ask about the Blow Motor.I was told, Well, these arent like automobiles where we manufacture parts forever. My response, Well, you charged me as much as my first automobile, so I would think there should be an alternative. Sorry, check online, see if anyone has old parts...basically, ** you. So, I begin the search for a new oven, and yes, I have EXCLUDED Thermador from my search. I begin to think, how do I verify the tech didnt break this blow motor in his install? I do not think I should have paid for this repair if that is the case. Or, did he misdiagnose and there were 2 issues he should have seen, basically saving me the payment on the board.So, I call Thermador again, to verify if there are multiple issues, should I have seen multiple error codes? Seems like a reasonable question. Well, customer service cant answer this. Only a technician can. Ok, transfer me to a technician, please. Well, they are on the road. Well, can I leave a message. Well, no. Well, can someone else answer this? Well, of course not. But, I will be happy to get you another outside technician to come in. But, you see, I know the error code, I know the part is not available, why would I pay for ANOTHER visit to tell me my oven is a 400# piece of trash? Maybe I should be happy I had 12 years of reasonable happiness with her, but, I would hope that when you pay this much for an appliance the Co would stand behind her. Well, just to let you know, that will only last for a few years, until they stop manufacturing parts for it.

As with others, we spent a lot of money on this over/under oven. Looks nice but the internal design is awful. Its been 4 years now and we have had to replace the control boards 3 times already... and it died again a week ago. There is NO support for Thermador appliances in the Dallas area. Parts cost as much as the original unit almost if you can find them. I have replaced the faulty boards 3 times so far, but Im too tired to deal with this anymore. The analog & digital boards run about $600... 3 sets are enough for a new oven. Its a giant rip-off. Where is the quality design & service... missing totally. Were going to purchase a new oven now and it wont be Thermador. In 50 years, I have never experienced such poor design and support. I cant believe Thermador is still in business!

36 pro range dual fuel 6 burner stainless - In the last 4 years we had 2 very serious situations with regards to Thermador ovens. The first incident was in a former home of ours where we decided to use the self-clean mode which we have had a lot experience with other brands in how to use a self-clean mode. After about 25 minutes the glass exploded sending glass throughout our kitchen. Had we not been at home, the oven would have continued to operate with the high risk of a fire. We moved to a new condo which had another Thermador oven. We put the oven on to preheat and again after 25 minutes a fire started in our oven caused by the heat sensor incorrectly reading the temperature. Thermadors response to this leaves us with the impression that they dont care about issues with their ovens even if it means that a dangerous situation could occur.

Spent a lot of money on a built in ref/freezer from Thermador. Now that summer is here I have come to learn the ice maker only makes between 100-125 ice cubes/24hr. I find myself running to buy more ice as everyone wants ice in their summer drinks. This was never an issue with the Whirlpool freezer I basically wore out after 20 years. ALWAYS had plenty of ice as the maker would make ice when the lever was down signaling low ice. If I had known this I probably would have bought something else... cheaper worked well. I called customer service and they said that this was the feature and nothing more could be done.

This oven has malfunctioned since the day it was installed. It doesn’t heat to the right temperature, it doesn’t maintain the right temperature and nothing ever cooks inside. When using the top oven simultaneously with the bottom oven, the bottom oven automatically cools down. It was finally replaced with a new one and the new one does the same thing. I am going to take the $8,500 loss, and buy a new oven. Also, I would steer clear of Thermador refrigerators as well. They are very poorly designed!

16k fridge that since day 1 the freezer doesn’t work. 9 months later. We still don’t know how to fix it. Stickers labels are peeling off. Small plastic is breaking. And the freezer part still doesn’t work. Customer service rep is rude. Tells me. I should keep getting the tech out and until he tries more than 5 times. They can’t with anything more. Each time you schedule an appointment it’s 2-3 months away. Waiting on my 4th visit now.

I have a Thermador stove. The stove was very expensive and is a piece of junk. Never buy Thermador! The convection brain went out in the oven and I contacted service. Service came and told me the brain went out and I would need a new one. I tried to order it but they would never call me back. Does Thermador service even exist? When I am in a store selling Thermador and see people looking at them I run over and tell them what crap they are. When a person puts this kind of money into something they expect it to work. The service guy asked me if I really needed the convection bake system. Really? Buy a different brand. Fortunately only my stove is Thermador. The rest of the stuff is good.

Our 9-month-old Thermador T36 fridge stopped making ice--the water filter had expired. Now I have a choice of buying filters from Thermador for the rest of my life or bypassing the filter by buying a substitute filter--for $45 (plus shipping and handling, of course)!

48 range with steam oven and warming drawer - I purchased over $14,000 worth of Thermador appliances February of 2014. I was installed at the end March. The flame is high on all burners which means you cannot cook on low or simmer without your pot boiling. The oven also cooks unevenly, burns in back and not on front portion of oven. I was told I needed to let oven preheat. I do that thank you very much. I have had 2 separate repair companies out and the last was told the Thermador said everything was fine.I have since contacted Thermador again many time, they do not return calls or emails and will NOT allow you to speak to anyone in management. Im just told my case is in review. I was actually told (by email) by one customer service person that they were very very busy on Mondays and she could not call me. Im still waiting. NEVER BUY THERMADOR APPLIANCES or anything from Fergusons. Fergusons will tell you once it is installed it is out of their hands. How would I know it doesnt work without installing!

First a little background. We own 2 homes and in them we have 3 Bosch dishwashers, 2 Thermador Cooktops and Thermador oven. All purchased new within the last 5 years. So with our one cooktop [$1,530 purchase price] one burner wasnt working and the burner cap had fallen down into the unit. We contacted the local AUTHORIZED Thermador repair center. They came out and said the end caps had fused on due to heat and the cooktop couldnt be taken off to do the repair. They said it would have be drilled out and a new cooktop installed. We then contacted where we had purchased it and they said this was a common problem with Thermador and suggested we contact them. We contacted Thermador and opened a claim. They asked us to get an invoice showing we purchased the cooktop new, verification of the diagnosis by their authorized repair center, and the new cooktop invoice and installation receipt.While I was gathering all of those invoices we received a call back saying they would not do anything to assist us because we hadnt contacted them to see if it could be repaired. In fact we had and contacted their repair center. We hadnt contacted while the problem had occurred. In fact we had and opened the claim the day the repair was being done. We even spoke with a supervisor [Vanessa] who simply said they do not help in these cases. If this is how they treat a customer who had purchased what we had [and all high end products] I cant imagine how they treat everyone else. There will be no Bosch or Thermador going back into our home.

Model CM302 - Lovely double oven with all the bells and whistles. Shortly after purchase the oven would turn off during use for no apparent reason. Then after several minutes it would turn back on. As time passed it would turn off more frequently and stay off longer before turning back on. Sometimes we would push the control panel and it would turn back on. Finally it turned off and stayed off just as we were preparing Thanksgiving dinner. I have no plans on getting it serviced but if someone has had similar problems and has come up with an easy fix, I would like to know.

I purchased $8000 Thermador oven that is worthless. The broiler function has never worked, and it does not heat evenly. The top igniter unit does not work. I have spent over $1500 in repairmen claiming they fixed the problem when in reality they never fixed anything. With a gas oven, how does one know if it is truly fixed? Do not buy Thermador. The company, the appliance center where we purchased the oven, and the repairmen were all of no help. Now we are stuck with this expensive oven that we cant even use. All items come out burnt on the bottom and completely raw on top.

The oven self-clean never worked. I am going on my 4th ERC mother board. Ive replaced sensors, cooling fans, thermostats. Thermador refuses to take responsibility for this product that never worked properly. Currently, its not working again and they want me to pay to have it repaired again. Im so disgusted. That oven was $7,000+. If anyone wants to start a class action, I am in!

In the evening (a min of two hours after I finished cooking) my husband and I hear the range making a ticking sound and trying to re-ignite. When we examine the range we notice that all the knobs are turned off but the stove is obviously leaking gas. Our stove is less than a year old and when we call customer service to report this emergency - the soonest they will send a technician is in a weeks time!

Spent over $27,125.00 on Thermador appliances. 48 range knobs were very loose and oven temp was not working. It was on 350 but the oven would only slightly warm. Got a new thermostat knob yet the oven does not heat up accurately. Smaller oven to this day still does not work properly. Bake means broil!! We can never get a correct temp. And for the first 5 mins it broils no matter what temp you are on. Fridge/freezer side by side was delivered with broken wheels. Ice machine has broken twice - Went months without ice. Drawers have broken. Now our dishwasher on the outside panel has RUSTED. How does stainless steel rust? The whole front is brown. We sent pics in and complained. Oh but you only have 30 days on cosmetics. Buy this cleaner... Customer Service is disgraceful. They dont care at all - I want a Thermador sales rep in my house NOW! Shame on you Thermador. You have no customer service loyalty. You took my money and wont help anyone by the looks of things, not just me. Be warned. Dont buy Thermador, I am sick over this...

We remodeled our kitchen and purchased all new expensive Thermador appliances in mid-2013. In mid November, 2014 the door on our dishwasher slammed down, as the hinge/spring/cable had broken. Both my husband and I were hit with the door, in trying to close the dishwasher door. Both times, resulted in our being bruised by the door!We called Thermador Customer Service (800)735-4328 for repair. We were told that the springs were on Quality Alert. Although, we had never heard from Thermador to advise us of this problem and had sent in our Product Registrations. It takes 3 weeks for repair service. The technician was unable to pull the dishwasher out and told us to call our contractor. We thought he may have been inexperienced and arranged for another technician. 3 weeks later, another technician comes out and he is also unable to remove the dishwasher.Another 3 weeks later, we now have our contractor come out to remove the dishwasher and he had absolutely no problem. The dishwasher has a rubber siding on each side of the unit and with a putty knife, he was able to easily slide the dishwasher out. Something a skilled and trained Thermador technician should be aware of and to handle. We live in the San Francisco Bay Area and there is an extreme shortage of qualified technicians, with service calls all seeming to be 3 weeks.It has now been over 2 months later since the problem was reported. Again, not our problem we created, but a Thermador Quality Alert problem! Today the 3rd technician has scheduled to be at our home between 12-4pm and I receive a call from him that he wont be coming because Thermador Parts Center in North Carolina, didnt send all the needed parts! We now have to wait again and since the dishwasher is pulled out, we cant even use it. I called Thermador again to report the problem and was seeking a corporate contact to advise them, but theres no corporate contact name or e-mail address and customer service was going to e-mail them (haha). Buyer beware and be truly informed of the products youre buying and their service (or lack of) records.

Our 7 year old built in fridge stopped keeping its temperature. A Thermador vetted tech found 2 gas leaks that were not repairable but explained that Thermador should provide us with a credit towards a new one. Customer service was nonexistent, they refused to provide a contact person and various agents kept asking for the same documents for over a month and a half (which were provided on day 1 with a confirmation of receipt) and not addressing our file. When we got tired of sending the same documents repetitively and getting the run around, we got angry and pushed for an answer. They offered us an insulting discount on the new model of our fridge. I expect some repairs to appliances but dont expect a 15k with tax fridge to not be repairable after 7 years and to have such a poor customer service experience from a luxury appliance company. Horrible experience and I wont be buying any other thermador products.

We purchased a Thermador freezer expecting it to be an outstanding product. We have had nothing but problems with it and it finally completely shut down at the beginning of August. It is now October first and weve literally waited eight weeks and the freezer is still not repaired. We used an approved repair company and frankly weve heard everything from the part was on back-order to the wrong part has been sent. Ive now taken multiple days off of work to wait for the repair man who never shows up. The indifference is astounding and Im still without a working freezer.

Trying to keep it brief, we purchased a new home in February and started a remodel project which included the replacement of all of the appliances, among them a 30 Thermador natural gas range. The appliances were installed the beginning of September. Imagine our surprise when the oven wouldnt work. We called the retailer and couldnt get call backs from them. We contacted Thermador directly who provided numbers for authorized repair representatives in our area. Two visits, safety gas valve and igniter replaced and we still have no oven. The third repair visit is scheduled for 10/1/15.

I bought a Thermador refrigerator (T360T810NS) in August 2014. It cost almost $8000.00. As other reviews have stated, it is noisier than I would have liked but that was tolerable. However, in May, 2019 (less than 5 years of service), the temperature sensor for the ice maker went out and had to be replaced ($420.00). Then it was determined that it was not the problem. It would have cost me another $500 to figure out what it was so I decided not to fix it. However, my major disappointment is in the response from Thermador when I tried to contact them. The people on the telephone were nice and did provide an email address after I waited over a month to get a response from the contact email on the website and after other calls. I sent that email over a month and havent heard a word and it did not bounce back. For high end appliances, they should have better consumer service. I will not buy another Thermador product.

We purchased the Thermador refrigerator (Model T42BD820NS) in June 2014, yes, 2 months ago, and we are already experiencing problems. The ice maker completely broke and we had to wait a WEEK to get a service rep out to tell us they have to order a part and will come back in another week to fix it. So, not only does the product suck, because it broke after 2 months. (this is a $10K model by the way, would expect better performance) But, the service package is AWFUL too. We have always had GE Appliances in our past houses and have NEVER had a problem. This is completely unacceptable. Buyers beware of this very expensive piece of crap. I hope this helps someone make an informed decision because this has been a very disappointing experience. (I do like their dishwasher and cooktop, though, have to admit)

Thermador Double Oven C302US - Re-did the kitchen about 10 years ago with high end appliances. The Thermador Double Oven had been giving beeping sounds the past year, but now a F24 error comes on and the touch panel stops working. Have to shut the breaker off to stop the beeping. Called Thermador for the part (Glass Touch Pad 00368774) and they said it is discontinued. Told to go search ebay. No one has it. An almost $4,000 oven is now useless.

Have an ice maker problem. Called Thermador and they sent out their certified service tech a week later. They want $525 for a new ice maker that I bought for $325 over the net. Called Thermador to get info on removing special screws and they informed me that they dont provide tech support to homeowners, only service techs. Own a Sub-Zero fridge and the difference in their customer service and Thermadors is night and day. Will never buy another Thermador product again.

At what point do you help intervene to get Thermador to recall their piece of junk ovens? There are over 220 complaints on your website about the fact that the ovens overheat and shut off during cooking with the various error codes. I have had F24 and F25 consistently for the past 10 years with the display panel, 2 sets of hinges, and the broiler element all having been replaced by me. I would really like someone from Consumer Affairs to look into these Thermador touch panel ovens. Mine is the c302, for which I spent over $4000 on.

I have had a dishwasher ordered since December. It is July and still no estimated delivery date. The appliance store required that I prepay before I could order. This is just beyond ridiculous. I do not believe it could take this long to manufacture a dishwasher. My fear is that the company is collecting all this money and not delivering the goods with the idea that they will just go out of business and screw everybody out of their prepaid orders. My advice is to skip this company, and buy something else.

Leaking Brand New Thermador 36-Inch Built-In Refrigerator (KI KBM36US). Model Number: T361B900SP/09. FD: 9812. Serial Number: 100481. We moved into a new condominium in September 2020 with brand new high-end Thermador appliances which we paid a high premium for. We adored the brand and its sleek design. Unfortunately, the Thermador refrigerator has been nothing but a nightmare for us. January 2021: It stopped cooling and became warm inside after barely 4 months of use. Feb 2, 2021: We created a ticket with our building management and the breaker was reset. Feb 9, 2021: The refrigerator was still not cooling so a service call was placed with Thermador. We were told that they are not on-site so we have to wait for an ETA but no one followed up. Feb 16, 2021: An urgent service call to Thermador. Feb 24, 2021: We were informed that a Thermador technician won’t be able to come until March 11 since they were so backed up. March 18, 2021: A Thermador technician finally came. He replaced the inverter board then quickly fled by saying “it’s fixed but takes a few hours to lower the temperature....” He never returned for follow up.April 2021: It is still not cooling. May 5, 2021: Second Thermador technician came and we were told that a new compressor is needed after he inspected the unit. We have to wait for the replacement part to arrive before they return. May 17, 2021: Third Thermador technician came back with a new compressor but he noticed a complete leak of refrigerant, which he determined to be the culprit (which probably makes sense since this refrigerator never worked in 2021 despite having reset and changed parts). We were told that we will likely be without a refrigerator for three months and repairing the fridge would take even longer till September. The technician did put in a request that the refrigerator be replaced as the leak is apparently in a difficult area to try to fix so no guarantee of functionality even after the repair in September. Both I and my wife have complex medical conditions requiring a modified diet but without a functional refrigerator for the last five months, we have largely relied on take-out three meals daily. As a result, our blood pressure and blood sugar have been significantly elevated during our last medical check-up. I am also on injectable insulin requiring refrigeration. I have relied on a small old refrigerator I borrowed since the Thermador malfunctioned in January and I am so worried that it will fail and ruin all my medications. We understand the delay related to the pandemic and we have been more than patient through the long daunting process. However, the service from Thermador has been completely incompetent and neglective, resulting in much hardship for our daily life, medical and mental health. It is absolutely unacceptable at this point and we request Thermador to replace the refrigerator as soon as possible!

If the other 300+ poor reviews dont deter you, perhaps this one will. I purchased a 6 burner range top from Pacific Sales along with a double convection oven. Out of the box, one of the burner keeps clicking and sparking. I phoned Thermador customer service immediately, they gave me an authorized tech. I called, he came and determined it must be a spark module problem. He returned to basically disassemble the entire stove, replacing not only the spark module, but wires as well. Took over 2 hours of trying to figure out the problem That didnt work. I felt I had the right as a customer to not have my new kitchen torn apart to figure a problem that lies with the manufacturer. I called and wrote to supervisors to evoke lemon law. No, they tell me that I needed to allow them 3 to 4 times to willy-nilly take apart the range and not figure out the issue. I rejected this. After 2 weeks of letter writing, emailing, and phone conversations, I agreed to let them do another repair. The tech they sent has been here for over an hour as I write this review, still trying to figure out the issue as if my stove is some sort of test for the tech. Really Thermador? Im just waiting for them to make good on their promise of replacing the range. Oh the tech they sent just knocked over a part and scratched up my brand new cabinet.

Bought a high end, very expensive, 30 refrigerator from thermador. Less than a year after installation I noticed a crack in the unit itself (not a drawer or accessory). I called Thermador, and the best they would do for me is send out a tech to patch the crack with epoxy. Now, a year later, the crack is wide open again and getting bigger. Terrible, flimsy product. Not worth the $$$ and Thermador does not stand behind their products or honor their warranty. Buyer beware.

Thermador -Unless you enjoying seeing F-34 codes on the panel, do not buy! Their products are suppose to be a higher end brand of appliances and the cost goes right along with that. I have a Thermador built in double wall oven. I cannot tell you how many control panels I have had replaced at $486 each plus labor! Tack on the relay and touch panel replacements, Ive clearly spent more on the repairs than the outrageously priced oven. I had an authorized Thermador service company here. After following the advice of THERMADOR tech. (who was on speaker phone,) they decided to replace the control panel. That was done but it did not fix the problem. So now trying a display panel BUT once an electronic part is opened it cannot be returned. So $486 down the drain. When panel was connected something happened with electric and everything went out. Now they say I need relay, control and display! NO THANK YOU!!I have never written a negative comment on any appliance before and probably would not have bothered with this, but the poor customer service was worse than the actual horrible oven. When I called customer service, I can tell that she was not interested in what I had to say. All service call copies were emailed to the email address given with a case number she gave me. I followed up 3 days later and of course they said customer service gave me the wrong email address. Back to square 1. No working oven, in the middle of a pandemic with a family of 6 and only a cooktop and microwave. Thank goodness my cooktop is a Viking. Never had a service call on it. I am purchasing a new wall oven. I would love to drop this off at Thermadors doorstep. Purchasing a new oven. Needless to say it will not be a Thermador.

Been having trouble with my Thermador PRL304EG ever since I have had it since 2006. Main electronic board after board, repair man cant put the finger on the issue. Maybe if parts were not made in China... They could make better ranges. Oven stops heating, or decides what it wants to do. I got a lemon in Thermador, or did I?? Probably all then same little cheap ranges... wont put their pants on and just replace unit. Repair cost for a Thermador is like 600.00 to $1000 a year (at least 2 services a year). If you want my advice, stay away from Thermador, because they sure do! Run Thermador run. Range should be giving me repair codes, but never in 10 years did it give any codes, not even once.

We bought Thermador appliances throughout four years ago when re-modeling our kitchen. Never again. Thermador is junk, its priced two or three times what a normal appliances cost, and they dont last as long as a typical Hotpoint. Our double wall ovens, model PODC302, ($5,700) have had temperature-accuracy problems after a year of use. Weve had thermostats replaced. We will likely need the control panel to be replaced (thats $1,500). The ovens currently either heat to 500+ degrees when set to 250-300 or they dont heat at all, ruining another holiday dinner. Our microwave, model MBES, ($1,500) has a door-open button made out of taffy -- replaced twice so far and failing again. The dishwasher works, and the $11,000 built-in fridge/freezer only required two service calls to work properly. So far. So thats 50% of the stuff that doesnt work. Never, ever buy Thermador. Their products are astronomically-priced trash, their support is nonexistent, and their replacement part costs are straight out of the Porsche parts-pricing school. Live and learn.