We just replaced a 15 year old Thermador Professional gas range and oven with a new 36” Thermador Professional 366 range and oven. About $10,000 invested with installation. Most disappointed on delivery to find new oven door quite dirty in between the glass windows. Also oven temperature about 60-70 degrees hotter than the dial setting. The worst, however, is that a new oven rack that was soaked in water for about 6-7 hours to remove some baked on cheese has started to rust. Obviously there is no quality control at factory and cheap materials are used for components. We have had two Wolf range/ovens and have been most happy with them. I would strongly recommend anyone looking for a top of line range/oven forget about the Thermador line.

I guess Im lucky. I havent had a disaster with our convection double oven. We bought ours, used about 6 years ago, from a house that was being gutted and remodeled. It was a 95 model and I was thrilled to be getting an updated, and convection oven. Now, Im nervous about keeping it and having something disastrous happen from all of these other posts. I was only trying to find a replacement knob and was frustrated at not being able to find one since they are no longer manufactured. Our oven was very difficult to install. My husband and father were able to cut the holes into the attic and vent it properly, but it has never cooked evenly, even using convection, and it always takes 30-45 minutes longer to cook anything like casseroles or meatloaf, anything denser.

The third time the inside glass shattered inside the oven, they told me Thermador will be sending an engineer from the New Jersey area to come and see the problem with this door on this model. I am still waiting. It has been 4 years and I had to replace the door myself. However, the glass has cracked inside shortly after replacement and I continue to use it with broken glass. This unfortunately does not give an accurate oven temp because there is not a seal. So dissatisfied with Thermador for not backing their products. All I want is a new door oven that does not break at high temps.

My Thermador double oven is not working after three visits and several repairs from an appliance company this past week. The temperature reaches 250 and then it turns off. The broilers do not ignite; the griddle does not work and et cetera. I have been told that this model has been very problematic, and after reading many of the dismayed comments from others, I am wondering what recourse the consumers have. The reports are terrible. This company is not reputable, and the consumers are being ripped off.

These stoves are expensive. They’re supposed to work. There is supposed to be rapid customer service. The griddle is calibrated on both sides. It’s not. The stove goes up to high temps or can’t keep the temp. The range and wall ovens reset. It is supposed to be a motherboard issue. I’m very frustrated as we can’t cook. Family of six and we can’t cook. The stove turn off in the middle of the bake or resets or can’t keep the temp. If it does t lock up and you can’t open the door.

The overall performance was just as expected. It performed flawlessly. With its easy to use setup it was perfect for me and my family. There wasnt single thing on there that gave problems or had you questioning. Well for we paid for it its worth every penny we put down into it. I couldnt have been any more satisfied with it than I already am. I would recommend this brand to anyone and have already recommended to everyone I know. We have the stainless steel model with the side by side oven racks and double top cooking ranges and let me just say it looks absolutely stunning in my kitchen. Very sleek and modern look that would make any kitchen look spectacular. The overall size was just perfect for what I needed. Im able to cook multiple things at the same time without crowding my cook area. That goes for the oven and the ranges. If youre like me and have a big family and love to cook great food this is what youre looking for.

Im on my 3rd Thermador full package in my 3rd house. Same pkg 3 times w/ some upgrades: Pro Harmony range, Pro fridge, Top of the line Sapphire dishwasher, microwave drawer, hood. $25k+. The 1st pkg was good. The 2nd pkg had issues w/ the range. Spark units were intermittently working. Repaired, worked fine. Dishwasher recalled electrical shocks or leaks. Dont remember. Microwave/dishwasher made by Bosch worked well.Now 3rd pkg. Fridge auto door assist mostly doesnt work. Replaced parts-still doesnt work. Gave up. The range is THE WORST! Ive had 12 repair calls.. 4 of 6 burners are blasting like blow torches since day 1. Theyre super loud. The repairman said tech support told him Its supposed to be like that. I appealed because my last one didnt do that. Thermador told me to convince the boss to help even tho she agreed that theres something wrong with it. This is ridiculous! After replacing almost every part in the range w/ 12 service calls. Countless phone calls! 4 burners still blast like blowtorches. I memorized the model # PRG366, $6300. Replaced regulator twice. Gas company checked pressure twice. I need a replacement, but Thermador isnt helping. The PRG366 at my last house on the same street didnt do this.

My husband and I purchased a very expensive double wall oven, warming drawer and microwave/convection combo 2 years ago. We truly thought that for the extra money we would get a worry free appliance to last us several years. We were so wrong. It was problem after problem. Thermador customer service is rude and, frankly, couldnt care less. I even wrote to the CEO of Thermador, who also responded briefly, rudely and offered no solution, other than, Oh well, you are past your 1-year warranty. The company I purchased the ovens from has offered to buy out our warranty, as they cannot find anyone to repair these so-called high-end ovens. But I am still stuck with a costly oven that does not work and is less than 5 years old. The old saying that you get what you pay for is not true. I should have stayed with the builders cheap GE that was 15 years old and worked fine. What an expensive mistake!

We remodeled our home of twenty-plus years and bought a 30 Thermador Pro Harmony gas range. One of the first times we used the oven we accidentally spilled some liquid on the front of it with the oven door open - it shorted out a circuit board that should have been protected. This was fixed very quickly under warranty and had no further problems with it.Sold that house and bought another that needed a whole new kitchen. Bought a 36 Thermador Pro Harmony range and love it, no problems at all so far 1.5 years later. Along with that got the free dishwasher, Thermador though its made by Bosch, works beautifully, quiet. Also have the 36 Thermador French Door, bottom freezer refrigerator with NO in-door water or ice to keep things simple. Its gorgeous, with brilliant LED lighting and lots of storage. With it came the free range hood that is strong and has good lighting, easy to clean grease filters. To finish things off we purchased the Thermador drawer microwave which we were a little leery of, but have grown to love it. No more awkward reaching into a wall-mounted unit, we pluck everything out of the drawer! No turn-table but do not miss it.The 36 range has very flush grates making it easy to move pots around. The burners are very strong with great low simmer capabilities. The oven works well with roller bearing glides on the racks making them a breeze to pull in and out, even with the Thanksgiving turkey. Would definitely recommend Thermador to anyone, given our experience.

I purchased a Thermador gas range years ago for $5,000.00 new. Since I purchased it has broken down at least 8 times. It was replaced new one 1 year after purchase because they could not fix it. The new one has broken down several times since replacement. The stove portion will not light. Thermador service fixed it recently, it lasted one day. Thermador service is the worst repair service out there. They do not care about their clients. They are rude. This range is a piece of crap. DONT BUY THERMADOR.

We purchased a high end Thermador Dishwasher 3 years and 10 months ago. We had a Whirlpool dishwasher that lasted about 12 years, which we replaced with a nice KitchenAid that lasted about 7 years. We then decided to upgrade to a high end Dishwasher in December of 2015. We purchased a Thermador Stainless Steel Dishwasher because we were told it was a much higher quality machine than the Whirlpool or KitchenAid and it would outlast them all. It lasted only 3 years and 10 months before the heating coil quit working last week. Now it only washes with cold water and grease or butter stays on the silverware and plates. I called our local repair service and they said to contact Thermador because many companies will go ahead and cover repairs within a couple years of the warranty expiration. I called Thermador and they will not cover the repair diagnostic visit nor the parts if it is the heat coil, which is what the error code says that it is. I asked the representative to ask the supervisor again and he said we would have to pay for the first repair visit and he may consider covering 50% of the part ($54) only. I was shocked that the Thermador quit working only after 3 years 10 months of light use by only 2 people (1/3 of the time of the Whirlpool that had heavier use at that time) and then that Thermador wouldnt cover the complete repair even when asked nicely twice. I wanted to make sure others were aware and warned before they pay extra for a Thermador Dishwasher that may only last a couple years.

We purchased our Thermador gas range and oven when we remodeled our kitchen in 2005. We purchased a 48 professional range because I cook and bake a lot and have a lot of family to accommodate. This Thanksgiving my oven would heat but not hold a temperature. We had a repair tech come out and it is the thermometer. It shuts off the heating element when it reaches the desired temp. This part is discontinued by Bosch/Thermador rendering our perfectly good oven useless. The one part has made this oven and range obsolete. The companys customer service rep was awful and basically had nothing to say but that we should get a new one. I will NEVER buy a Thermador, Gagganau or Bosch product again. An $8000.00-$10,000 item rendered useless by a part and no customer service recourse.

Our $12,000 Thermador refrigerator/freezer had a major failure 4 years after being put in service. Spent more than 5 weeks and many hours going back and forth with Thermadors inept customer service people only to find that they declined our request for covering the labor portion of the repairs. Treated very badly by the company. Stay away. Overpriced and poor support.

We purchased both of these units. Thought we would not have to worry about buying appliances for awhile...wrong!! The panel on the oven, even if you are cooking, turns off... starts beeping with a code f24. Thermador is fully aware of this problem. There is also a recall. If you try using the self-clean feature, the oven can catch fire. I did an online search for this oven. There is a recall -- An 800 number is listed on line for the owner to call. This is to set up a repairman to come out. This site claims they are open to take callers 24/7. I have heard a recorded message that has said, Thank you for calling, a customer service person will be with you shortly. I have heard this message 178 times as of this minute. As for the propane cook top, with the built in BBQ, the flames are so low, I stopped using the cook top, called out a repairman. He said, No way can I increase the flame size. Cost to me -- over $9,000.00, PLUS INSTALLATION. So, if you still want to purchase anything Thermador, you have a problem...it will be on you. You have been warned.

We updated all of our appliances except our ovens, Thermador double wall oven, since they were still working well when we redid our kitchen. They have since failed intermittently, however they are 16 years old. We attempted to service them for repair without a result, and customer service Chris was incredible at understanding the issue and helping to expedite the next step of aiding with a new oven given we are 35 weeks pregnant and need a solution ASAP. They were understanding to our situation and went above and beyond to be helpful and empathetic. I am impressed at the professionalism and promptness of Chris with thermador, and will continue to love their products.

It’s a horrible oven and the worst customer service - poor controls, unreliable and poor response from customer service. The bottom line: no, I would not recommend this to a friend. This Thermador ME301E[S] wall oven is the bane of our lives. The interface panel had been replaced and still the oven did not work. The call to the Thermador supervisor took a week to get back to me. They would not take the $250.00 memory panel back even though that was not the cause of the self-clean operation as suggested by their authorized repair person. The oven would cease heating without notification on the display. Customer Service for Thermador is worse than anyone I have ever dealt with. The oven was serviced a number of times for other parts. Stay clear of their products, as they do not stand behind the appliance!

It's a perfect size!! You can hide it if you want and it don't take a lot of space! It doesn't make a sound and I love the design. The colour is black. It make my kitchen the best. The performance is the best! IT never stop working and it is always cold. It doesn't drop any water. It's easy to clean. It's a lot of space so it can have much in it! The products appearance is great. It look great and it fits the kitchen. Never been more satisfy in my life. It makes my kitchen whole! I can recommend it to other people. It makes my day and I can't believe I didn't do this earlier. My kitchen had improved to the best since I bought it!

Thermador 48 double oven ,4 burner, grill and griddle - We remodeled our kitchen in 2005, and I purchased what I thought was the best cooking appliance available. I was sadly mistaken. The small left side oven no longer works properly and can only be used as a warming drawer. The temperature will no longer go above 120 degrees. The part needed to repair this I am told is $900 plus labor. I doubt if I have used this oven more than 25 times since it was installed. I’m very dissatisfied since the oven we replaced (not Thermador) had worked perfectly since 1986.

Use gas range daily, no problem. Rarely used oven, maybe 20 times the most before it stopped working. Replaced electronic module located between oven and range. How stupid! Used the oven less than 15 times within 3 years and it failed again. The last visit cost $700. After reading all the negative comments about Thermador, I am buying an electric oven and the hell with this piece of junk! Frustrating to spend 2 hours baking and the meatloaf was cooked only on the surface. That darn thing quit half way without warning!

I purchased this Thermador oven in Dec. 2005. On Thursday, Nov. 20th, my oven just stopped working. Wording in Red flashed across the panel F-24 Refer to Manual. My Thermador manual shows the reason for F-24/25 appearing means someone leaned against this panel for over sixty seconds. Ive never seen this before. We followed the directions to correct. Nothing happened. I called the Thermador Service ph#. Thermador sent a Technician Monday, Nov. 24th. This Thermador Technician said my manual is wrong, and the problem is the Cooling Fan broke. Then, Im informed it will be Dec. 11th, before this part is in. This is a part Thermador makes! I have a turkey in the fridge for Thanksgiving this week. I called Thermador today, and the person sounded she didnt want to speak to anyone. Very rude.

I have had my Thermador oven a year and a half. I tried to use the self-cleaning feature this morning. After following all of the instructions, I turned it on to self-clean for 1 1/2 hours. I noticed that the glass looked crinkled, but I wasnt sure what had happened until I opened the oven door over three hours after the cleaning cycle was complete to find that the inside glass had completely shattered. Luckily, its still under warranty, but its going to be a week before my oven will be fixed.

We purchased a complete Thermador package in 2015 that included the side by side fridge and freezer unit approximately $8000.00. The first 18 months, no problems. Then water/ice started to run down the inside of the freezer and interfering with the unit fan. Which then resulted in the temperature rising above freezing. The certified Thermador repair folks have been out at least 6 times and have replaced almost all of the components of the freezer unit usually at a cost of $200 per visit. When working on the unit, they were in voice contact with the Thermador technicians doing what they were told. Each repair lasted 3-4 months and then water and ice began to run down the insides of the unit, same old problem. Thank heavens the local, certified tech is nice to work with and he is totally frustrated with the Thermador experts. I would think Thermador would replace such a defective unit at cost or no cost. But not at this date. Working with the local tech we are going to send an itemized cost of repair to Thermador that has occurred over the past years and see what happens. Will keep you posted.

Thermador SC302T Double built-in ovens. - There have to be the worst appliances for parts availability, reliability and service. You pay Cadillac prices and end up with Yugo reliability. Although the oven is now 12 years old, during this time, it has been nothing but trouble. After the first year, the display started to fade until it was gone. Clearly, someone decided to save 1/10 of a cent per oven by using poor tolerance capacitors in a hot environment. Hey, they made an extra cent, and the customer had to pay 125 dollars for the part and a couple of hundred for a service call. Fast forward two years, same story. The second unit died a couple of years later. By this time, there were no replacements, so I sat with a dark screen for a couple of years. Some time, Thermador changed hands and BSH started making the displays, AND control panel as a unit for 450 dollars. The upper oven temperature was failing, due to the temperature control module. I purchased the board and control, and made the replacement myself. Im sure that in another 2 years, it will need to be replaced again by which time I suspect the parts will be obsolete and unavailable.

Class action lawsuit, baby! Ive owned a dual heat convection range for 6 years. Ive had the motherboard replaced twice. The convection motor would not stop running. It almost caused a fire. I’ve had both oven elements replaced. They are unreliable. The grill and griddle heat unevenly. The only item of this oven that has not been repaired is the burner. Enough of this **! How do you sue these crooks!? When I see their slick print ads I see red!

We remodeled 12 years ago. Purchased a Thermador cook top which has only had one issue, the igniter. Easy fix, my husband did it himself. The Thermador 30 inch double oven has had the control panel replaced twice. Once in the first few months, and again 2 years later. It was a hassle getting Thermadors attention. Their authorized repair dealer took a long time to get the parts, both times it took many trips to fix the panel properly. The repair guy showed up with either the new part not working or the incorrect part. The door has always been a problem since the first year we purchased it. Didnt pursue the door problem because frankly, Thermador is a big hassle to deal with. After internet searching on how to repair the ourselves, I see that we were not alone with this door and panel issue. As a side note, we have friends that purchased the same oven; and they have had the control panel go out many times as well! Its too bad Thermador is not held to a higher standard of quality for their expensive high-end products. The consumer is left with practically no recourse with a short time frame on the return policy, installation expense, only a 1 year warranty, in-addition its very difficult to rip an appliance out to return it.

We bought a high-end double wall oven because my wife loves to bake. Within the first year, it started having problems and Thermador sent out multiple repairmen to fix it. All claimed it was fixed but the same problems returned. The door will not close and the motherboard is fried. This thing is a piece of garbage and any appliance store that sells it such as Spencers TV and Appliance should be questioned for having such garbage in their store.

Thermador built in double oven SC302TW - The control panel situated above the upper oven door failed within the first three years. We had it replaced for several hundred dollars. The second one went bad a year after that. The part was then discontinued. Same story as everyone else here. Bad bad bad.

We bought a house with Thermador appliances already in it. The oven has never worked properly and I have had it serviced 3 times. It never heats up to the set temp and does not hold the heat. It is impossible to cook with. Thermador was no help. In fact they stated that I would have to replace the whole unit as they are not separate units. So, instead of spending $1600 to replace the oven, I would have to spend $6500 to replace the whole unit even though the micro & warming drawer do work. Well, I will not replace it with Thermador and will never buy any of their products ever again. Awful customer service.

Was excited about getting a steam oven in April 2015. I like to bake bread. Disappointed that top temp is 450 degrees F. Still, it makes nice (not great) bread. But really upset that the light bulb blows out because its glass enclosure has a seal made of crumbly black stuff that lets the steam right in. When I tried to order replacement gaskets, I was told I had to order the entire glass cover, as well. Rip-off! In this century, gaskets like this should last for Years!

I got so sick of it being fixed that I took out insurance with American Home Shield. Another disaster, it never kept the right temperature. The self cleaning was terrible, so now I said let me buy new ovens. When I went to buy new ovens, any brand they discontinued the size. Nobody was ever able to fix it so now I have one oven that barely works. Totally fed up.

We purchased the top of the line model stove and have had issues with the baking for 6 months. When repairman finally got it working, 3 visits, it turns out the motherboard had failed. He agreed that this part should not be failing on a $10,000 stove. Calling Thermador was of no help at all. Their warranty motto of we stand behind our products is a complete sham. Very dissatisfied. Go with Wolf instead. We say that coz just by looking at the consumer affairs complaints for Thermador, you cant even compare almost 400 complaints to a handful for Wolf. We wish we would have not chosen Thermador!

I recently purchased a Thermador dishwasher to replace my previous Thermador dishwasher that I had owned for approx 15 years. My previous dishwasher was a 48 decibel and extremely quiet. If standing next to it I could not hear it, in order to hear it I had to put my ear right next to it. This new dishwasher is very loud. It says it is a 48 Decibels, but it is so loud I can hear it in the next room. I am so disappointed in my new dishwasher. When I talk to the rep who sold me the dishwasher he said that I should not be able to hear it and that I should call Thermador and that they would take care of any issues I had. I called and they sent out a technician. The Tech YES indeed that is loud and not normal. He said that he was going to check with the company because it sounded like they did not insulate it or built correctly. He called me back a few days later to say that there was nothing he could do to my dishwasher and I should call customer service. I called customer service and they were NO help. I did everything that they asked. I uploaded a video with my invoice. They said I would be contacted. I was never contacted, I had to contact them several times. Finally one customer service rep said that they would replace my dishwasher and that I would hear back from them in 24 to 48 hours. They never called me back, after a week of waiting I called them, only for them to tell me that they were still working on it and they would call me back. Customer support has been giving me the run around since April 27th. The sad part about this is that the reason I bought thermador is because 15 years ago when I remodel my kitchen I purchased a matching set, 48 professional range, Hood and dishwasher to match. This is why I stuck with the same brand. But now I say buyers beware of this awful customer service. They will not be helping me with my dishwasher. Instead all they did was just extended my warranty. How is that going to help my loud dishwasher? I will not buy Thermador again and in the next couple of years when I upgrade my range and hood it will not be Thermador! They just lost a $20,000 sale!! I will for sure be returning this LOUD dishwasher!

Our 12-year-old daughter pushed the preheat button on the display panel of our Thermador oven, after which the entire front pane of glass in the top oven completely shattered into tiny little pieces (several fell on her but luckily she was not hurt). We called Thermador and they will pay for a diagnosis from a local repair company, then let us know further once they receive the diagnosis report. From what I know about glass, it seems to have a malfunction from the tempering process when it was made, so it should be covered completely by them for being defective...guess well see...

I first called Thermador to deal with 2 issues in my range over 3.5 months ago. Since then, their technician came to my house only 6 times and still hasnt fixed the issues. He promised to come multiple times but had to cancel because his dog wasnt feeling well (I cant make it up). And then he went on vacation, then he was too far, too tired etc. I called the company and was treated with disdain. They just suck!!!

Model CM302 - Lovely double oven with all the bells and whistles. Shortly after purchase the oven would turn off during use for no apparent reason. Then after several minutes it would turn back on. As time passed it would turn off more frequently and stay off longer before turning back on. Sometimes we would push the control panel and it would turn back on. Finally it turned off and stayed off just as we were preparing Thanksgiving dinner. I have no plans on getting it serviced but if someone has had similar problems and has come up with an easy fix, I would like to know.

Paid over $2,000 for a Thermador Star Sapphire Dishwasher. The top rack slides had the welds fail and the top rack collapsed after three years of part-time use. The 800 number was only helpful in how to charge me for the parts. A disgraceful excuse for an appliance. Now that Bosch has purchased Gaggenau and owns Thermador they are using the same parts in each one and couldnt care less for customer satisfaction. Buy only Subzero and Wolf for refrigerator/oven. They care and will address an issue after warranty. For dishwashers Bosch also has an issue with pumps which all go in five years.

Thermador does not stand behind its products or its service. I had a repair done and a faulty piece of equipment was installed. I know this because THE THERMADOR TECHNICIAN TOLD ME SO when he came out to replace my igniter a year and a half after I had mine replaced. He also told me to apply for a refund, because faulty equipment should not be subject to the one-year limit on the warranty. Thermador refused to stand by this, the technician changed his story, and I will never do business with them again. They are dishonest and horrible to deal with.

We have a Thermador gas oven with griddle top. The non stick coating peeled after one year. They refused to back the defective griddle. Customer service extremely rude! They put you through many tasks to get a file number. Fan on oven is also very loud. Save yourself some headaches, DO NOT Purchase Thermador!

I purchased a complete kitchen, stove, double oven, refrigerator, wine cooler, beer fridge and dishwasher 2 years ago, close to $ 40,000. I wish I never did it, this company is a complete joke: Beer fridge never worked properly from the 2nd month, hasnt been on at all in last 6 months, customer service is non-existent, thats the kindest way I can state it. They tell me every month or so to unplug it and let it re set (pull the brand new fridge out of the cabinet and unplug it!!) Horrible. Regular fridge had ice problems in freezer from day 1 and water condensation issues in fridge. No solution offered by their service dept, they tell me its sophisticated software and has to be allowed to work these problems out over time!!Cant use double oven, it actually works but it loudly blows hot air into kitchen raising house temp 5 degrees. So you cant use it and entertain in the kitchen at the same time. Cant stress enough for the same money or less, try the other big brands, this one you will definitely regret. They will not help you with the repair, they take your call, tell you someone will contact you, no one does, then they get agitated with you when you follow up. It pretty amazing, cant believe there isnt more negative comments about the product quality and service.

I purchased 3 Thermador appliances in 2015 when I remodeled my first Thermador kitchen, which I LOVED. First: the new wall oven, model MED271JS, the narrowest oven they make at 27 wide, does not heat properly. It beeps that it has reached the set temp., but actually is 50 degrees (more or less) below the set temp. Baking cookies is a crap shoot as to whether they will be flat, indicating too low an oven temp. and that is what I usually get...flat cookies. I have not been able to consistently correct this problem. Roasting is also unpredictable. I have ruined many of very expensive meals due to the temp problem.I have had our local Thermador repair people out 3-4 times to address the inconsistent heating problem. They were unable to correct the issue and told me that new ovens now take longer (up to 30 minutes) to preheat an oven, and that this oven was operating as it should. Also, the oven cannot be set to start at a later time. It does have a Sabbath mode, but that has to be scheduled the day before I want to start up the oven, which for me is useless. So the oven does not heat properly and has no TIME BAKE setting. I will not purchase a Thermador product for my new house that we are building.Second: the cooktop SGSX365FS, cooks beautifully. Temps are easy to control, but cleaning is a bear. The star shaped burners make cleaning far more difficult than round ones, but the shape does cover the bottom of pots better than round ones. And the glass plate under the knobs is not sealed to the cooktop, and is not removable to clean spills that flow underneath it! Now there is thoughtful engineering. I use a pipe cleaner to sort of clean the under surface. Lastly, the micro-convection microwave-oven combination unit, model MCES, works as expected. We often use it to bake small meals and the temp is far more predictable than in the main oven... It does not bake bakery very well but that is not recommended by Thermador. My first Thermador kitchen was beautiful and fabulous to use. Current Thermador products are sorely lacking. Sad.

We are in the middle of installing a new kitchen with all new Thermador appliances. We bought Miele for the dishwasher instead of the free Thermador. At this point, we wish we went all Miele for everything and here is why. Nothing has been used yet since we are awaiting countertops and water but we have electricity to the appliances. Right out of the box, one of the Thermador ovens has a defective main circuit board. The drawer microwave has a defective control panel. What is Thermadors response? Call a repair shop. Which we did, waited a week, tech shows up and yup its defective. Now we are waiting 4 weeks for the parts and then a week later, maybe they will repair our brand-new, never used, just installed Thermador appliances.Thermador is a brand name owned and managed by the same folks that make Bosch which is sold at Home Depot, etc. Thermador has splashy ads in high-end magazines, etc. but it is all hype. The product quality and service is abysmal. We were flabbergasted that Thermador would not let our kitchen designer/dealer replace the defective units. If you are considering premium appliances we would recommend Miele. Check out the information online before you buy. Miele is a private, family-owned company that is uncompromising in their focus on quality. They cost more than Thermador but they are worth it. We have three Miele dishwashers at other properties. Previously, we had a Thermador cooktop downdraft that the blower motor died after two years.

We recently purchased a home that has a Thermador range in it. I love to cook and believed this unit was a high end range, just waiting, waiting for an opportunity to use it. Well, the first time I turned it on, the igniter did not work. That was replaced however, the oven door does not close all the way. In reading the numerous reviews, it seems the hinges are faulty. All I can say is, of all the ranges I owned, I have never had to replace either the igniter or the oven door hinges. Appears Thermador, maybe resting on its laurels, or what used to be.

I have a 48 inch professional Thermador Range. Model # PG486GEBS/12. It came with the house when we purchased it. The house was new construction in 2007. Since the first year that we have had it, it has broken 14 different times and we have spent nearly $8,000 repairing it. The burners have broken a number of times. They wouldnt light at all. Ive replaced the simmer kits at least 5 times. The oven has also broken at least 5 times. Needed spark modules. Then there was the oven door latch that locked itself 4 times. Ive needed control board kits at least 2 times as well. Its a dual oven. It would turn itself off and not heat or it would not ignite at all. The burners on top would short out all of the time. I work full time and if we use the burners or the oven twice a week, that would be a lot. I finally got wise and called Thermador and they were awful and unhelpful. Last year, they did replace the parts for the burners for free but it took months for me to get them to actually send the parts. I had to provide more documentation than the Warren Commission had on JFKs assassination. This time around, the oven is broken again and needs an $800 repair. They offered to send me replacement parts for 50% of the cost, even though we have had nothing but problems. I declined their offer and am ripping this piece of garbage out of my house. They do not stand behind their products and the people that repair this appliance have stopped selling Thermador products completely. They look nice but are garbage. Do not spend the money on their ranges.

I have 6 burner Thermador range and called for repairs for two burners, oven door and broiler. They said that they ordered the parts and made appt for repairs a couple of weeks later. I took the day off and the 1st visit was just to see the range. Then I had to take another day off for the real repairs and when they came, somehow after they finished another two burners did not work. No explanation. I was told I was responsible financially. 3rd visit and day taken off they came with the wrong parts. I called to complain and have them accommodate my time so that I dont take time off, in addition not be responsible for the two extra burners because it was the techs fault, and they refused both.

Thermador Double Oven C302US - Re-did the kitchen about 10 years ago with high end appliances. The Thermador Double Oven had been giving beeping sounds the past year, but now a F24 error comes on and the touch panel stops working. Have to shut the breaker off to stop the beeping. Called Thermador for the part (Glass Touch Pad 00368774) and they said it is discontinued. Told to go search ebay. No one has it. An almost $4,000 oven is now useless.

When we remodeled our kitchen 4 years ago we purchased Thermador appliances - 2 ovens, an induction stovetop, and a dishwasher. I called for repairs on the ovens right away. They did not cook to temperature. Sometimes it takes me twice as long to cook a recipe. When making cookies and the recipe say 12 minutes, I set the trimmer for 16. When the repair man got there he told me that I needed to learn to cook again and that the times on recipes were not right. I told him that if an oven cooked to temp, then if they say it is done in 30 minutes, then it should be. I was told that, This is the way German engineers wanted it. I guess they do not want their appliance to work accurately. So we called the factory show room in Burlingame and attended their cooking class. I kept asking them about my problem with the ovens not being on temp. There I was told that I needed to look up on a chart the weight of our food and what type of food it is to determine the cooking time and temp. I was told to never just turn the oven on but to always use the fast preheating setting. This is hog-wash. To this day my ovens do not cook to temp and baking anything is a gamble. I have been very disappointed with my Thermador ovens.

Broiler unit burned out when in cleaning mode. Called Thermador for repair. Was given appointment two weeks out. Was ok since oven worked except self cleaning. Tech came and replaced broiler unit and left. Now oven did not work! Called and was told two weeks until tech could come back. Two weeks and tech returned with more parts. Oven does not work still. Thermador said they would send another tech in two weeks. Was informed that tech was injured and rescheduled for another two weeks. Still waiting for my oven to be repaired after three months!

I have had a dual fuel range for nine years. I have put two panels, replaced the igniters two times, and I am lighting them with a lighter once again. Ive replaced the door lock for the clean cycle, the bottom element once, and now it is bad again. When is enough? I have to give up investing in this horrible appliance. Thermador does nothing to help.

We are really impressed with our new dishwasher! It is well designed in many ways. Our old DW had a small third top rack, like this one, but the rack in the old one was too shallow to hold things like our frying pan spatula and was fairly useless. This rack holds those utensils nicely and has a super silverware holder built in, so we removed the silverware holder from the lower rack, which makes more room in the lowest rack. Which brings me to another impressive feature. This dishwasher holds a LOT of dishes! The slots are very close together, which made me wonder if there was enough room for the dishes to get clean, but it does a great job of cleaning, even though I follow their recommendation and do NOT rinse my dishes. If you worry about odors like I did, when you shut the door, it REALLY closes tight, so the dirty dishes do not smell up the kitchen. As a final note, the cycle is quick, and the default energy-saving drying works so well that even the bottoms of my coffee mugs, which always used to have a small amount of water that I had to dry by hand , come out completely dry.

We purchased all Thermador Equipment for a kitchen remodel. After two weeks the refrigerator handle fell off our $9,000 column refrigerator/Freezer, then a couple weeks later the freezer handle fell off too. I contacted Setzers (who I bought the equipment from here in Jacksonville FL) who contacted the repair center. This was in Mid February, and after several emails and calls it is now Mid May and still nothing! I also call Thermador who really didnt seem to care that their equipment is falling apart. I spent over $20,000 on Thermador Equipment, you would think they would have been somewhat concerned! Im still working on getting these handles put on but I would not recommend getting Thermador. I will never use them or Setzers again!

I purchased more than $20,000 worth of Thermador appliances in 2007 for a whole kitchen remodel. Fortunately, I also purchased an extended warranty as well. The oven was installed in June 2007. The first problem within the first week was when the ignitor for large oven was not working properly, and nearly made the oven explode. Since that time, I have had over 10 service calls for the same problem. The large and small ovens are not working, and the x-lo burners are not working, or not cycling off and on as well. I have had ignitors replaced, and control boards replaced, numerous times (ignitor gap adjustments, etc.), all to no avail. It works for two or three months, then stops working altogether. This was my third ruined Thanksgiving dinner. I told Maytag (the extended warranty company) that I wanted a replacement oven. They pretty much laughed at me. Unless the same item has been replaced three times within a calendar year, they will not replace it,and theyll only fix it. At this point, after reading all of these complaints, I dont think it would do me much good to get a new one, because they apparently only make junk, which will obviously not work anyway. Not what I had hoped for, out of an $8,000.00 stove. I placed a complaint with the BBB, but there were already four on there that had not been responded to by Thermador. What a surprise. I can not believe that this company is getting away with this. Isnt there a law against knowingly selling faulty equipment? Buyers beware! Now, I am stuck with an oven that cost as much as a used car, and I will have to continue to pay for an extended warranty, just so I dont get stuck with the bi-monthly repair bills.

My husband and I purchase a stove and a hood from Thermador. We had been remodeling our home for the past two months. In the process we ordered a hood which in turn needed a motor. The motor was shipped to us, which seemed in good condition. It was not until we installed the motor it was not working properly. I called Thermador and spoke to Kayla who in turn told me if we did not have a technician install the product then they would not refund the motor. The motor was obviously defective and or broken before - how would we have known unless installing the unit. Now she stated her manager could do nothing for us. This was very upsetting after spending thousands on a stove and now this motor doesn’t work for the hood - its setting us back another $350 dollars. The customer service I received is poor! Inexcusable when Thermadors product was defective. And they do not want to reimburse or exchange the product. Fan motor **.

We bought this as a part of our whole kitchen set of Thermador appliances and can not be more happier and proud as Thermador is best of the best!!

Based on our experience, changing the one-year warranty to five years would be the only way we would recommend Thermador. You will read in my post what was under the one-year warranty, which is not sufficient. We purchased a refrigerator, stove and vent hood, dishwasher, under the counter double drawer refrigerator, and double drawer refrigerator top/freezer bottom, all purchased between 2017 - 2019. The vent hood motor, installed in 2017, has been replaced twice—one under warranty and one we just bought last week (11/2020) for $400++. The refrigerator replacement parts are drawer rollers, freezer drawer latch (not warrantied), and icemaker sensor was replaced under warranty. The double drawer refrigerator/freezer ice maker was not working when delivered in September of 2019, replaced under warranty. Currently, the dishwasher has a high pitch sound when you start it and only runs on the auto setting. All other wash settings do not run. Due to COVID, income loss, and out of warranty, we havent addressed this issue. Vent hood labels have all worn off, and if liquid splatters on the stovetop while cooking, mostly burn on the surface. Yes, a removable cover would be great, as mentioned in another post. How about one for the oven? Remember, all issues happen between 2017 and 2020; three years!

This oven has malfunctioned since the day it was installed. It doesn’t heat to the right temperature, it doesn’t maintain the right temperature and nothing ever cooks inside. When using the top oven simultaneously with the bottom oven, the bottom oven automatically cools down. It was finally replaced with a new one and the new one does the same thing. I am going to take the $8,500 loss, and buy a new oven. Also, I would steer clear of Thermador refrigerators as well. They are very poorly designed!

Built a new home 5 years ago and paid the price to install Thermador major appliances. The oven failed twice during warranty and was out of service about 10% of the first year of operation. Most recently the main circuit board in the refrigerator failed. The fridge is 5 years old and Thermador doesnt make or keep any spare parts. My options are to try to find someone who can rebuild the board or buy a new refrigerator. We are trying to get the board repaired by a free lance computer jock. Well see how that goes. Dont buy Thermador.

The following information is based on MY observations pertaining to the new Thermador kitchen appliance product line (range, microwave, oven and dishwasher) that we purchased in March 2019 and had installed in our home in May 2019. The six burner range with a grill is beautiful and works as designed to work. The microwave has a timer function that you cannot use because the panel light times out thereby cancelling the timer you set for cooking needs (I’m told this is a design function that cannot be changed due to energy-savings guidelines). You have to press six (6) button options before it’s set and starts to warm up a cup of water or other warming/heating needs. There is no distinction in the sound coming out of it whether set at the lowest (1) or the highest (5). The volume control, while set at its lowest setting (1), is so very loud and can be heard throughout the entire house (I’m told this is a design function that cannot be changed).The oven works as designed to work, however, the volume control is similar to the microwave except in REVERSE; the sound is barely audible while set at the highest setting (5) which means you must remain in the kitchen to hear the timer go off indicating your food is ready to be checked and come out of the oven (I’m told that they’re working on a design fix due to consumer feedback and it could take several months to correct). The dishwasher manual encourages you NOT to rinse your dishes but to scrape the food off and allow the sensor to regulate the cleaning mode.Since it uses a condensation heat mode to dry your dishes it never seems to completely cool down and dry out inside the unit so the remaining food on the plate starts to decay and smell foul when you open the door. I had to purchase an old fashioned timer to set on the kitchen counter for cooking timing purposes, and warming up a midnight snack or a cup of water for tea in the morning are a thing of the past unless I want to wake everyone in the house up.

I have a Thermador stove. The stove was very expensive and is a piece of junk. Never buy Thermador! The convection brain went out in the oven and I contacted service. Service came and told me the brain went out and I would need a new one. I tried to order it but they would never call me back. Does Thermador service even exist? When I am in a store selling Thermador and see people looking at them I run over and tell them what crap they are. When a person puts this kind of money into something they expect it to work. The service guy asked me if I really needed the convection bake system. Really? Buy a different brand. Fortunately only my stove is Thermador. The rest of the stuff is good.

Thermador oven is a piece of ** - If you read all of the above complaints about Thermador, from the constant and costly repairs to the bad attitude of the representatives on the companys consumer-unfriendly phone line, then you will have the idea of what Ive been through with this Thermador. I will tell anybody who asks and then some, not to buy a Thermador. Stay away from Thermador!

Thermador Professional 36 Dual Fuel (PD366BS-06). The range blows an expensive circuit board when there is a power outage. The Thermador representative said that it is not Thermadors fault and that I should talk to the power company. I have no other appliances or electronics, including televisions that have any problems after a power outage. This is a $7,000 oven that doesnt work. Someone should bring a significant lawsuit before this company.

When we remodeled our kitchen a few years ago, we purchased all new appliances from the Thermador/Bosch... We have really enjoyed the big fridge, the oven and microwave...the dishwasher has typical Bosch problems, including a sticking soap dispenser door and fast build up of clogging in the arms...but, its really quiet and great when its working properly. The glass cooktop blew its control module, and took some time and expense to have Thermador fix it... They brought the wrong replacement unit first, and only got the right one when we pointed out their errors and pointed them to the correct unit... It cost about half the price of the unit to fix...so, not so good on repairs. Overall, the appliances are lovely, quite pricey, and not nearly so reliable as one would like.

Trying to keep it brief, we purchased a new home in February and started a remodel project which included the replacement of all of the appliances, among them a 30 Thermador natural gas range. The appliances were installed the beginning of September. Imagine our surprise when the oven wouldnt work. We called the retailer and couldnt get call backs from them. We contacted Thermador directly who provided numbers for authorized repair representatives in our area. Two visits, safety gas valve and igniter replaced and we still have no oven. The third repair visit is scheduled for 10/1/15.

We purchased a Thermador T18IF900SP3 which is a stand alone freezer column in November of 2017. Periodically the high temp alarm would go off with readings around 29-33 degrees. It happened intermittently for several months so I finally called Thermador and connected us with their service representatives in our area, St Louis Appliance Repair. Visit one was exploratory and a new board needed and ordered. A week-ish later part comes in and we schedule a visit in a few days. The tech comes out for visit two but the board did not work properly so the old one was put back in and another one ordered. The freezer continued to work with an occasional high temp warning. Visit three is a mirror image of visit 2. Yes a second board that does not work at all apparently. The old one is put back in (again) and the freezer works as good as before. On visit 4 (Tuesday before Memorial Day) the new board is installed and supposedly works because the tech leaves it in but says the molex connector has a crimped connection. He takes pictures and sends to Mike ** at Thermador which is apparently Bosch or owned by Bosch. The next morning the high temp alarm is ringing away and the freezer is 60 degrees and food melted so we chuck it all out. It is now Friday - 4 days later - and Mike ** has apparently still not gotten back to St. Louis Appliance Repair. I have called both S.T.A.R. and Thermador every day since Wednesday only to get another person saying Im sorry... or Were sorry... but we are awaiting for a decision from the factory, we are awaiting a decision from management on replacement, we are awaiting on a decision from Mike **, we are awaiting a decision for the tech, we dont have your proof of purchase, No we dont need your proof of purchase as St. Louis Appliance Repair will send it, (said Nakia) but they did NOT so I sent it, We dont have the notes from St Louis Appliance Repair says Thermador... What a never-ending run-around of poor customer service and process malfunction. So if you ask me if you should go with Thermador for your new kitchen? I WOULD SAY NO!!! And Bosch? If you own Thermador then how about Bosch for your new kitchen? PLEASE DONT! We spent a fortune on all Thermador appliances. I would NEVER do it again. So here we are about 5 weeks after St Louis Appliance Repairs first visit with the freezer working worse than before I made that fateful call for help. Will it ever get fixed? Not sure. Our family is coming in for Memorial Day Weekend for Moms 90th Birthday and to see the new kitchen. Thermador your broken freezer will be propped open and shut off so it doesnt smell like mildew. Thanks.

36 pro range dual fuel 6 burner stainless - In the last 4 years we had 2 very serious situations with regards to Thermador ovens. The first incident was in a former home of ours where we decided to use the self-clean mode which we have had a lot experience with other brands in how to use a self-clean mode. After about 25 minutes the glass exploded sending glass throughout our kitchen. Had we not been at home, the oven would have continued to operate with the high risk of a fire. We moved to a new condo which had another Thermador oven. We put the oven on to preheat and again after 25 minutes a fire started in our oven caused by the heat sensor incorrectly reading the temperature. Thermadors response to this leaves us with the impression that they dont care about issues with their ovens even if it means that a dangerous situation could occur.

I purchased a 48 steam/range in 2013. I have experienced trouble with the gasket around the steam oven. While it was under warranty it was repaired several times. Each time within a short amount of time the rubber gasket came loose. Now they will not stand behind it. Earlier this year, they agreed to pay for the part but not the labor to install it. They know this is an issue. I went to Pacific Sales and looked at the new like range and the new unused one already had a loose gasket. This is very disappointing as I have close to $16,000 into the cost of this range. I am very surprised that there is no class action lawsuit regarding this problem. As I see it the oven is stainless steel and the gasket is rubber of some sort and there is no way of adhering the two together. I would not recommend this steam/oven combo!

We bought a 48-inch Thermador range hood which is the worst that weve ever used. If you look at my backsplash pictures, you would understand why I am complaining - it is almost useless. We contacted the customer service and they stopped by. While their assessment was the range hood was just fine, the oily backsplash was just that we cooked too much. They refused to fix it.

Installed new Thermador range and hood when kitchen was remodeled in 2013. Oven in range has needed new igniters twice, at $450 parts and labor each time. Now it needs new oven door hinges -- fortunately an aftermarket company makes replacement parts for this range because Thermador does not! After just 5 years?Two weeks ago the fan in the hood started making squealing/chattering sounds -- clearly the bearings are dry. Ive read about how Chinese manufacturers are using crummy lubricants on motor shafts, the lube dries out in a few years and the motor becomes junk. I wonder if thats what happened to ours. American made motors used to last 30 years. The design of this hood is horrible -- to get the fan out almost the entire hood must be disassembled! No plugs are used, as you can see in the picture everything is cabled together so the control box must be disassembled first. It is as if Thermador wanted to drive up the cost of service to the point that the owner opts to just buy a new one.Does Thermador think their customers are all morons? Who would buy a second Thermador product after having owned a first one?? Our service tech is a good guy, he apologized, but has to charge $500 labor alone to tear it apart and reassemble with new fan. Save yourself the grief and the money -- stay away from Thermador! Ill quote a spot-on comment by another reviewer in this thread: Never, ever buy Thermador. Their products are astronomically-priced trash, their support is nonexistent, and their replacement part costs are straight out of the Porsche parts-pricing school. Live and learn.

Thermador Professional GAS range with Non-functioning grill is NOT supported by Thermador, nor do local-Detroit, Michigan, professional appliance repair people know how to repair nor source parts for this range. Speaking with Thermador design engineers in Calif. does NOT provide a solution to: Grill VALVE not functioning, Thermador does not offer a replacement valve, they do not manufacture the valves anymore. This is a $10,000 range. Thermador has told me to scrap this 6 foot wide stainless steel, double oven, 6 burner range and purchase a new one versus simply offering to REPAIR this unit. Do NOT buy Thermador, go commercial.

Remodeled kitchen 3 yrs ago & installed all Thermador appliances. Even though the built-in refrigerator didnt work from the time they installed it they would not replace it until they tried to repair it! So we basically went without a refrigerator for 2 months because it was not repairable and had to order a new one! The microwave went out a month after the warranty expired. Thermador did agree to honor the warranty. Repairman had to order part which took 6 wks. I was out of town when he came to repair. My son was home. When I returned I noticed dark spots & small dents on the front. After trying to clean spots off with no luck, I asked my son if he saw him work on the microwave and if he was rough with it to cause the damage. My son said he brought another microwave in. I called Thermador. After giving the serial # I was informed the unit was a 2008 model. My oven was a 2011. They asked for pictures of damage which was sent. No one from Thermador came to look or call me about complaint. I get a call saying the claim was closed because from the pictures I sent they couldnt see the damage. I asked about the fact that I got a used 2008 damaged unit. They said it was brand new! I told them that was fine but I would be warning others! Finally the Thermador rep called & asked what I wanted. I said, My microwave back and fixed. They did replace it with a new one. However exactly a year later the clock has stopped working which is what quit before the entire unit quit. Soooo, 2 weeks ago our gas oven quit working! I told my husband I refuse to call any of Thermadors licensed repairman and to just rip it out & go buy a Kenmore!!! He got online and chatted with someone that told him what could be the problem & how to repair himself. Ordered the part and tore the oven apart & fixed it himself!

Do not buy Thermador! I own a 48 oven/range that was installed in 2007. I have rarely used it because it is a vacation home. Parts are no longer available (really?) and it looks like many people are looking for the same part...front wiring harness. This is a top of the line range that almost burnt the house down! I have spent $300 on service reps getting it diagnosed and hours looking for the part online because the service reps can only sell me Thermador parts which are no longer made! REALLY?? And, Thermador customer service...can only say sorry, we no longer make the part. Do they really think that I will buy another $12,500 appliance from them? Anybody know of any class action suits? I own 2 of these units and I am ready to take them down!

My range is 4 years old. Finally called Thermador directly and they confirmed what the repair person told me. Once you turn the oven to a certain temperature you cannot adjust it, no turning down that pie thats been in for 15 minutes. You have to turn the oven off and let it cool down. And you cant leave the oven door open or else youll burn out the board that sits at the top of the opening. BIG PROBLEM for me. Cant believe that my $7000 stove doesnt have this feature. Love the burners though.

I spent THOUSANDS on what Id expect to be high end appliances which included a column fridge/freezer/wine cooler, ovens, range and range hood. From day one when the installer came to install, parts were missing, for the freezer, the range hood had parts that were not correctly fabricated, the fridge had broken trays as well as a faulty motor which operates the push door for opening and closing. Contacted CS to explain and have them resolve. They sent a Tech out to verify the issues. He said the parts would to be ordered. This was in May and now we are in June and I still do not have these resolved.In my first follow up call, I was told the parts had arrived and I should be receiving a call from the Tech to schedule an appointment. A week late, no call so I called CS again and asked to speak to a Supervisor. I was told the part never came and he didnt know why I was told it had. He then proceeded to tell me the part is still on order and it may take another few weeks. In the meantime, one of the parts (fridge tray) had been in the Techs possession way back in June. I proceeded to ask if the Tech could come and install the tray but was told that it would cost Thermador an unnecessary expense and they would send the Tech out once the other parts are received. He made no attempts to accommodate nor had sympathy.Considering all the crap that I have experienced, and patiently, I expected far more service and accommodation than was given. I purchased high-end appliances at a high cost expecting top-rated service, but it has not been anywhere near that. Its one thing to have bad products but to have horrific service too!!! From the reviews Ive read on this site, it appears Im not alone.

Called Thermador when my very expensive microwave-convection ovens quit. Two company names provided, one out of business, other doesnt do Thermador anymore. Find one company an hour away, and they have one person who might get out in the next 2-4 weeks to see what the problem is. Asked customer service for service manual. They refuse to provide them. I CANNOT recommend Thermador to anyone. An appliance you cannot get service on is a waste of money.

We purchased the 48 range and microwave among other Thermador and Bosch appliances and weve had nothing but repair bills. Weve spent thousands of $ getting this junk fixed. Were even having the same thing go wrong multiple times. Im really disappointed in the brand and would not recommend it at all. Im writing this now because I have to get the microwave fixed for the third time. Warrant, sure, good luck with that. Youre still going to pay up.

I purchased the entire kitchen package from Thermador; fridge, freezer, double over, range top, microwave and upgraded dishwasher due to package incentives. Within five months the $5K+ refrigerator went out and needs the compressor, evaporator and filter dryer replaced. While the store I purchased from has been great in trying to remedy, Ive gone a few weeks without it being repaired, Thermador originally left items off the repair order. While the refrigerator looks impressive, I would seriously look at Sub-zero or another brand, maybe a little more but you get what you pay for.

Ive had Thermador appliances in my last two homes. Loved them. Didnt have any problems. We just moved and bought a new 48 all gas range (first time to have such a large range). So far so good. Only problem is the display panel light wont go off. Im hoping this is not a big deal. I have always enjoyed my appliances from Thermador. Ive had the range, microwave, dishwasher, wall oven, and warming drawer. Dont let me down this time!!!

I purchased a top of the line Thermador microwave, oven and warming drawer at the end of January 2019. The microwave did not work from installation. The repair man couldnt fix it after 2 months of working with him and Thermador. In the meantime, the repair man reinstalled the oven door poorly and it does not completely close. The warming drawer also does not heat evenly. After 2 plus months working with Thermador management, which never responds or finds resolution, and their certified repair companies, I am still without a microwave, oven and warming drawer that work properly.I have asked for my money back and they insist that I continually waste my time on the phone and at home waiting for someone to figure out how to repair the problem. I have a full time job and cannot spend endless days on trial and error. The management does not reach out to me with a better solution. I have to chase them. Each time there is a new person/manager with no follow up. When you pay that much money for quality, you would expect top notch products and customer service. Stay away from Thermador. You can find much better for a lesser price and better quality.

I recently purchased a Thermador double wall oven. Since I was replacing an existing Thermador double wall oven and needed the same size, I did not check the reviews. My mistake. The ovens do not properly heat, so I contacted the store where I purchased the ovens and they came and checked them out. According to Yale Electric where I purchased the ovens, I should not expect the ovens to be at temp when the ovens register that they are at temp. I was told to preheat for a half an hour before using. Even when I do this, the ovens do not properly heat. Second issue is with the door venting system. The vents are just above the window, and while you cook, splattering can seep into the space leaving you with streaks and food on the inside of the glass. There is no way to clean it. I would not recommend purchasing a Thermador and regret my decision to do so.

The ovens in my 48 Thermador Range are garbage. For years I have had problems with the larger oven not heating to the proper temperature (getting up to 250 degrees regardless of where the temperature is set). The motherboard had to be replaced but it still hasnt worked properly. Its hit or miss when I turn it on to see if it will get past 250 degrees. Recently the smaller oven went out completely. Over eight hundred dollars in repairs later, the small oven now acts like the large oven and it is hit or miss to see if it will get up to the proper temperature. It seems to work better if I turn the larger oven on at the same time. Its absolutely unacceptable that there are so many complaints with this company. I will NEVER again purchase anything from Thermador. Now my dilemma is whether to continue to invest money in repairs or just chuck the whole thing and go with another brand. It makes me sick to think about it.

We bought a house 2007 with this double oven - beautiful to look at - thats about it. It keeps breaking on us, very costly to fix. The auxiliary board went AGAIN - was just replaced in 2011; paid over $700 to fix it and it only lasted few years. Not holding my breath to get any help from Thermador!

Thermador Oven ME ll0: I just ruined an expensive coffee cake that I was making for company that is arriving tomorrow. After increasing the temperature by 25 degree and baking an extra 15 minutes, it appeared to be done by testing with a toothpick. After wanting 10 minutes to turn the cake out the middle was raw. We purchased the oven October 2014 and experienced problems with the temperature. The service man came out in November and replaced the motherboard but this did not fix the problem. It is sad to say that if I could afford a new oven, this oven would be the trash tomorrow. We owned a Thermador Oven from 2005 until we moved in 2013 and it was a wonderful oven. Not so with this one and will advising everyone I know not to buy any Thermador appliances.

We bought Thermador appliances throughout four years ago when re-modeling our kitchen. Never again. Thermador is junk, its priced two or three times what a normal appliances cost, and they dont last as long as a typical Hotpoint. Our double wall ovens, model PODC302, ($5,700) have had temperature-accuracy problems after a year of use. Weve had thermostats replaced. We will likely need the control panel to be replaced (thats $1,500). The ovens currently either heat to 500+ degrees when set to 250-300 or they dont heat at all, ruining another holiday dinner. Our microwave, model MBES, ($1,500) has a door-open button made out of taffy -- replaced twice so far and failing again. The dishwasher works, and the $11,000 built-in fridge/freezer only required two service calls to work properly. So far. So thats 50% of the stuff that doesnt work. Never, ever buy Thermador. Their products are astronomically-priced trash, their support is nonexistent, and their replacement part costs are straight out of the Porsche parts-pricing school. Live and learn.

I installed a 5 burner Thermador luxury optioned gas cooktop around 24 months ago. After repeated expensive repairs, scary operating issues and very poor customer support as so many here already reported, this cooktop was slightly modified and plopped into our outdoor poolside entertaining area. At least it couldnt burn anything serious down to the ground out there. Like our house.. The burner ignition problems started after a few months. Followed all the advice in the manuals and from Thermadope call center zombies; tried to arrange service calls, different techs came out several times over the ensuing months and replaced ignition modules and other parts. The appliance just kept failing to operate. After enough frustration, I bought a cheap Chinese gas cooktop that had great reviews and swapped the Thermador clunker out. No problems with cheapo cooktop at all. Ever.Before I chucked the Thermador luxury boat-anchor into the recyling bin, I thought, what the hell, I’ll try to repurpose it. First thing I did was measure the temperature inside the cooktop while a couple of burners were on for about 20 minutes. Incredibly, it was running over 150°C inside where the electronics were located! Even if Thermador used high-temperature military or space grade components, it was still WAY too hot for any electronics to survive in there very long in those conditions. I waved goodbye to any hope of salvaging a normal operating cooktop with a Frankenstein electronics transplant. So, I removed all the cooktop electronics and wiring in a few minutes with some wirecutters, plopped it into the old cooktop opening place by our pool and now use a dollar-store butane igniter to fire up my castrated ‘luxury’ Thermador cooktop. Having it by my pool makes me look a lot richer than I am! ????

I bought a $4000 professional 36 oven/stove. The power outage just fried the circuit board. This was the only time a power outage has ever damaged anything we own. Their response was to call service department if power cycling for 15 minutes doesnt do anything. Then to talk to the power company about fixing the issue with power (like they can control weather). The part was probably $400 and the repair was for another $120-240. It could happen any time when there is a power outage.

I bought a Thermador refrigerator (T360T810NS) in August 2014. It cost almost $8000.00. As other reviews have stated, it is noisier than I would have liked but that was tolerable. However, in May, 2019 (less than 5 years of service), the temperature sensor for the ice maker went out and had to be replaced ($420.00). Then it was determined that it was not the problem. It would have cost me another $500 to figure out what it was so I decided not to fix it. However, my major disappointment is in the response from Thermador when I tried to contact them. The people on the telephone were nice and did provide an email address after I waited over a month to get a response from the contact email on the website and after other calls. I sent that email over a month and havent heard a word and it did not bounce back. For high end appliances, they should have better consumer service. I will not buy another Thermador product.

I have 3 high-end Thermador appliances, 48 refrigerator, double wall oven, and induction cook top (had a dishwasher, but sent it back in first month after owning it). All three items are a piece of crap, Thermador customer service (if you can find them) is the worse I have ever experienced. All 3 appliance have never work properly, customer service is horrible to deal with. All their info on their website for service is incorrect. When you call them they are arrogant and rude! Dont even buy Thermador!!!

12 years ago we redid our kitchen and installed premium appliances including the Thermador double wall oven C302. In that time the oven has performed well but required 3 expensive service calls to replace the relay board to a tune of $500 per repair. Recently, the part needed replacing and I used Thermadors official repair company, booked on the Thermador website. The initial estimate was $646.00, dismayed but determined to repair it (after careful consideration of replacement cost), I forged on. At the end of the service call another $21.00 part was needed, another service call. $181.00 in labor costs to install a $21.00 part. Multiple convos with company, no willingness at all to reduce cost.

I purchased a whole kitchen of appliances in 2019. My pride purchase was a Thermador 36 inch gas 4 burner with a grill in the middle. 7149.99 stove alone. The meat probe from the oven was never used until that Thanksgiving when I was going to cook my first turkey with my Thermador stove probe kit. Seems simple right? Put the probe in the turkey, set it and wait for the probe to chirp. Right from the start it gave me a defective code with the probe in. It couldnt be used. Since the fall of 2019 until today Thermadors qualified service techs have been to the house 5 times and are unable to fix it. One and one half years later no resolution. They just decided that they would replace my stove. The replacement is the stove prg366wh which is 1000.00 dollars less. They refuse to reimburse even a fraction of the amount claiming Ive had the stove over a year, even though my call for service was less than 6 months after owning the stove. Ive declined, Im off to court. Somethings are a matter of principle. Bottom line, Thermador is no longer able to support their past reputation. One last thing I discovered during this problem. The parts are made in China, so how do they claim the quality when everything is being made for all at the same sweatshop. Stay away from Thermador. Worst purchase Ive made in 20 years.

I have a refrigerator and freezer combo, everything works fine but there is a clicking noise that recently started that my dog is reacting to. It happens twice a day for about 30 minutes and there is one click about every 5 minutes, seems like it is coming from the bottom. Had a repairman to the house, said everything is fine and I cant diagnose it since I dont hear it and of course it happened again the second he left. I dont care but my dog freaks out every time this happens. Anyone out there have any clue what this could be and how to stop it? No warning lights or error messages at all. Thanks!

We purchased a Thermador Pro Grand 60 Range on 4/25/2019 from Ferguson Appliance, 3201 Powell Ave, Nashville, TN 37204. We experienced our first service issue within 6 months and the problems have persisted. Thermador refuses replace the range and continues to put us through misery to maintain this $20,000 appliance. Repair Issue #1 – 10/17/19• Door Gasket on Steam Oven Failed Repair Issue #2– 4/20/20• Stainless steel borders (sides and front) became discolored and pitted. Thermador replaced. Repair Issue #3 – 1/12/21 through 1/26/21 • Complete failure of internal electronic components. • All electronic boards had to be replaced over multiple service calls.• Top griddle warped and had to be replaced. Repair Issue#4 - 3/9/21• Warming drawer display module failed. Still not repaired. Repair Issue #5 – 4/15/21• Rear fans making growling noise. Still not addressed.All warranty work to date has been conducted by Huff Appliance, 1314 Woodland Street, Nashville, TN 37206. Phone (615) 226-2080. On 4/15/21 Huff Appliance stated, “This unit has so many issues that in my opinion this unit is unrepairable.” On 4/26/21 Thermador requested additional information of Huff Appliance on all issues to decide on if they will replace the unit. This process has grown increasingly frustrating, given Thermador has a detailed service record of the repairs which they (Thermador) authorized to date. Our warranty (2 years) has now officially expired, and it appears Thermador is attempting to wash their hands of this issue.We purchased this appliance for daily use and entertaining. Parts have taken weeks and months to arrive. During much of our ownership over two years it has been non-operational (and still is). We understand that given COVID, parts may take longer. Given this was a new unit we should have not been put in this situation. We have zero confidence this unit will not break down again due to its performance history. My wife had double hip replacement surgery 10 days ago and Thermador called this morning telling us they want to send another service agent to our home. Unfortunately we are at a point where we will need to get attorneys involved. Avoid this company at all costs, their customer service is terrible.

My Thermador dual-fuel range has never worked properly. The oven will not heat at the same time as the griddle, despite repeated service calls. For the second time, the oven will not heat above 200 degrees. Today, I was stood up by their authorized service dealer, Appliance Masters. I took off a half day of work but just received their message saying they cant come during that time.

I purchased my Thermador range in August 2013, I also purchase an extended warranty because it was so expensive $10k+. There was a problem since day 1, they sent me technician after technician after technician and still I cant cook for my family. The range never worked correctly and each technician has changed parts and still nothing. My extended warranty only has 1 company that can service a Thermador appliance and they cant fix it. What is the use to buy something thats supposed to be top of the line if it doesnt work and there isnt a lot of repair companies that are Certified to fix it - because its a top of the line appliance.Dont buy Thermador!!! My neighbor has a cheap range and is always cooking... I didnt read reviews before I purchased my range, I thought I was buying the best of the best. Hopefully my review will save another family from the hell Ive been through.

I too have had a most unsatisfactory experience with my double wall ovens from Thermador. I am now on my 4th replacement heating coil. The electronic control panel went out in year 2 and Thermador advised me that I would have to replace the entire electronic motherboard. The temperature does not stay on consistently throughout the baking process. Their customer service is non-existent. I am so disappointed in the lack of quality in this expensive product. I will never buy another Thermador product and I want to warn anyone out there to stay away. I would rate my experience as no or negative stars.

I purchased the side by side fridge and freezer in 2011. The ice maker immediately stopped working so it was replaced. The new ice maker would then jam up and cause me to take the drawer out and manually break up the ice. Ive spent over $500 in repair costs to try to get this fixed and nobody has an answer. Now, 8 years after I bought it, I still have to pull the drawer out and manually break up the ice every couple of days. Thats hundreds of times now since I bought it. I get more annoyed each time I have to do it as you could imagine. Ive contacted Thermador support multiple times on this matter. Each time they deny my request for action on their end. Ive spent well over $25k on Thermador appliances. ILL NEVER GIVE ANOTHER DOLLAR TO THIS COMPANY. Highly overrated and overpriced. Good riddance.

We purchased 2 Thermador gas ranges in 2005, one smaller wall unit and a larger free standing 6 burner model PG3668s/05. I hardly have used the larger oven, only for holiday turkeys and meals in the past 12 years, as it has continually needed servicing! I am very disappointed in this model as it was expensive, and larger yet not at all efficient as I had hoped with larger meals. I wish we had purchased 2 of the SEC301 type wall units instead of this deluxe gas range. The problems we continually have had with this range are mostly concerning the heat of the oven. It does not heat to the desired temperature! We have had North Town service this issue so many times, with the fan and the controls, and the starter, and it never seems to solve the heating up problem. Then the large door fell off! It is a heavy door and the hinges on one side broke. I have stopped trusting it to fully cook the food after half cooked casseroles and turkeys. I depend on the smaller unit for all my baking and cooking because of these issues. I trusted the Thermador brand and at first, was excited to have purchased this large, convection/gas range... however, the oven has been out of commission much more than it has been functioning! Repairs have cost us more than we have expected since the oven consistently doesnt heat up beyond 250 degrees, and the warranty for repairs is only 6 months! I will not purchase another large Thermador professional gas range again because of all the problems I have encountered with this model.

I had purchased Thermador double ovens in 2015 for a kitchen renovation & it was excellent. Moved & purchased Thermador double ovens for a kitchen renovation in 2017 & the NEW DESIGN is HORRIBLE! A fan constantly blows hot air into the kitchen until the oven is turned off & completely cooled down. There are alerts during cooking but the explanation disappears in a split second so if you are not right in front of it, you have no idea what the alert is! The oven timer bings low at its highest setting & ONLY ONCE! The baking mode bakes unevenly so everything needs to be rotated! I’m so incredibly disappointed! Customer service is as disappointing as the double ovens!

I purchased a $1,700 Thermador Dishwasher and it has stopped working after 1 1/2 years. Labor rates quoted for repair is $99 for twenty minutes and $12.00 for each additional 12 minutes, basically $179 per hour. Also, I purchased a Thermador $6K range and have had to have service on it twice in 1 1/2 years. Thank goodness we purchased a five-year warranty. Never will I purchase another Thermador product.

After much research we purchased a higher end stove which at the time we paid over $6000 for. We remodeled an old farmhouse and built the kitchen around the stove. Soon after we had it we had to have a few service calls but that was no big deal. Now only four of the burners work and we called out a Thermador service tech who informed us they no longer make parts to fix it. I called the Thermador factory and talked with customer service who also stated they no longer made parts and told us we were out of luck and the stove is 19 years old. That is unacceptable to me. The attitude I received was shameful. Just because an appliance is nineteen years old should not make it obsolete. I assure you I will never purchase any Thermador product in my lifetime and I will ensure any family member will NOT purchase one either. It is hard for me to believe that that just quit making parts and it is not only for my model either, it is for numerous models they misrepresented when they sold them.

I remodeled my kitchen in July 2015. I was so excited when my Thermador Range arrived and was put into place. My daughter and I couldnt wait to use it! She started by baking cookies. She is an amazing baker. The cookies she baked in the Thermador came out very different. They were done on the outside and raw on the inside. Same thing every time she baked after that. She really thought she was losing her touch. Yesterday was Thanksgiving and I had 8 people coming for dinner. I couldnt wait to show off my new range! I put the Turkey in the oven at 11:30 on 325. At 5:30 it looked done on the outside but was raw on the inside. It was thoroughly thawed when I put it in the oven. As a matter of fact everything took twice as long to cook as it should have.After everyone went home and I was cleaning the kitchen I decided to put the self cleaning on. About 20 minutes later there was a big crash and shattered glass all over my kitchen floor!! The interior glass exploded!! I was so scared and in such shock! I started researching and realized there are so many problems with Thermador! I dont want to fix it. I just want it out of my house. I contacted an attorney and Im hoping I can give it back. I called the appliance place I bought it from and asked them to take it back. I told customer service I would purchase a Wolf and pay the difference. She laughed and said What are we supposed to do with the Thermador? Why Thermador is still in business I dont understand! I will never make a big purchase again without seeing the reviews first. I hope this saves someone else from making the big mistake I did.

The oven stopped heating and the repair company said we need a new control board. Guess what, Thermador no longer makes the part so the oven needs to be replaced. After talking Thermador customer support guy, I was told that I need to replace the three piece combo even the microwave and warmer are still working. Can you imagine the quality and service they provide for such a high end appliance? My old oven kept working for 30 years. They just assuming we can throw everything out and get new ones every few years? I just dont trust them. Does anyone on this board have gone through similar ordeal? Is it possible to only replace the broken oven? It seems to me these have separate controls and why we have to replace all of them when just one thing breaks. Thanks in advance for any help or suggestion.