Bradford White water heater leaked after 3 yr, replaced by warranty but labor was $600.00. The product was a lemon when installed. My email to warranty division was useless. I would like an email address to the president of this company.

I bought this 40 gal water heater in Feb 2017. Running out of water after 10 minutes shower. Requested a verification with their technician. After verification they say its normal. I had one cascade before. Never missed water in my life. Never buy product from them. Its garbage!

Installed a 40 gallon gas water heater on 2/27/16. Pilot light keeps failing. Had to install a new gas burner assembly on a unit that is not even 2 months old. Call Bradford White to demand a new water heater as I just paid good money to have a new Bradford White installed. Big mistake using this companys product. Their customer service is rude. Product sucks and they dont stand behind their warranty. I WILL NEVER BUY A BRADFORD WHITE PRODUCT AGAIN. I have also informed all my friends and family to stay away from this Company as they are happy to take your money, but not so willing to back up their product. Just another corporation robbing the people. All scum at Bradford White. Pure scum.

My wife and I purchased a new home in 2013 and during the first year no complaints. On 10 May 15 Mothers Day I had to replace my Bradford White water heater because the internal seal burst. On May 22 I had several walls and carpet dried and repaired. The morning of 24 May 15 the new Bradford White water heater burst again... Another insurance claim to repair my mechanical room and basement. Since the heater is less than a month old it is under warranty and will be replaced at no cost. There is still the issue of labor cost to pay for the licensed plumber. I will never again purchase a Bradford White product nor should anyone reading this.

Bradford White hot water heater model #mi403s6fbn - This is the second brand new BW gas hot water heater installed in less than one month......... first one only produced lukewarm water. Called service man and he found the thermostat was defective, installed new one. Had hot water for half of the next day, called service back. They checked everything, moved water temp to very hot... nothing changed. BW accepted the tank back and presented us with another new one... installed last week and once again we had hot water for a day maybe two and now it is back to lukewarm again even though I pushed the temp up as far as it will go......... Service person says I need to call a plumber now which is going to mean more money... Shouldnt the gas company that installed it stand behind it?

Licensed plumber installed BW Eco-Magnum Series w/Hydro jet 75 gal water heater on August 2016. Failed this week April 2020. Two pinhole leaks on lower sidewall approximately 6 from bottom, near the vent holes left of the Honeywell temperature regulator. The leaks were right at the weld areas. The insulation was completely soaked. Did not last 5 years even after routine flushes. Either tank defect or possible issues with the Honeywell regulator that may have overheated the unit. There was an attempted class action lawsuit regarding the Honeywell regulator. Water pressure valve and water pressure checks out. Plumber coming to replace on Monday April 6, 2020.

We had the Bradford White gas 40 gallon hot water heater B/Wmitw40s6fbn installed 3.5 years ago after being surprised that the prior Bradford White unit lasted over 13 years. I thought we would have the same luck, but it started leaking from the side somewhere and leaking down the unit after 3.5 years. The pilot light seemed to also be going on and off a lot. Luckily my wife, Melinda discovered it leaking and cleaned up the puddle before it went into our finished half of the basement and into my office. My 3 sons, 13, 15 and 18 as well as Mindy and I had to do without hot water for a few days as it happened during February vacation and we were going skiing. We returned on the weekend so had to take showers at the country club for a few days. The plumber said that Bradford White would charge $140 for the new tank for shipping and the fact that it was a newer and better model. It looked exactly the same as the other unit. Plus it cost me $300 in labor to replace it. I will keep a close eye on this one after reading all the negative reviews. It seems as though Bradford White have done a 180 since we bought the last one 17 years ago when it was with our newly purchased home. It is made in the U.S. so I cant blame it for being made in China! There is obviously a defect with this 40 gallon tank.

This water heater lasted a lot longer than most I have read about 7 years but it cracked and cannot be repaired. We have never had to replace a water heater in such a short time. Not a good brand. Will buy a different.

I purchased a 40 gallon Bradford White water heater and it was defective. Within a week, had a replacement installed and within a year it too needed to be replaced. Bradford White “customer service” told me that unless I replaced with another Bradford White water heater, there was no warranty. Terrible! My plumber called them scams. Is there any recourse with Consumer Affairs? At this point I don’t want to incur attorney costs so pursuing small claims for money back.

I purchased water heater in 2008 that failed under warranty a few years later. The company agreed to replace it under warranty free of charge with the exception of labor. This newer unit is now having issues and I paid for the repair of two thermostats because it assumed the remaining warranty of the original failed unit, and no longer has a warranty. Customer service informed me that they may have been willing to offer a discount on price of repair if I would have called them before it was completed. Not available though after the repair. It is difficult to understand how the newer unit does not also have an original warranty. Now penalized twice for one failed unit and one that is also malfunctioning after a few years. I will not purchase this brand again and will be very clear about when a warranty starts and ends when I purchase a replacement.

Our Bradford White gas water heater was installed in 2002 when we had the house re-piped. Our house is a 50s-vintage mid-century modern style. The water sits in the garage (semi-attached) and serves the dish washer, clothes washer, and sink. There is another heater for the other end of the house that serves the two bathrooms. The garage unit started leaking yesterday and will have to be replaced ASAP. But from 2002 to yesterday, no problems, leaks, or anything. Good stuff.

Have only had this gas Bradford White gas water heater since March 1, 2016, and it is already out. No hot water for 2 days now with a household of 6 people. Lee Company who installed it is trying to work me in today to check to see what is wrong & if it is under warranty.

I cant believe how many other reviews there are stating the same exact problem I am having with my Bradford White water heater Model M15036FBN. I had it professionally installed in June of 2010 for $1600.00. When it blew I contacted the installer who came out to declare it dead and then proceeded to tell me it would be $900.00 plus $300.00 for a new expansion tank. ON A 4-YEAR OLD WATER HEATER!! OMG! My last water heater from Home Depot cost 1/3 as much, was professionally installed and lasted 15 years! I would never again buy from Bradford White and will tell everyone I know about this nightmare! Their warranty (my unit is under warranty for another full year) is useless and requires that I send parts to them before they will decide what (if anything) is covered! (I also think the contractor took that part when he evaluated the broken heater tonight! ) Even if it is covered I still get to pay over $1000.00 for installation of another piece of junk Bradford White water heater. NO WAY! I will pay the same to someone else for something that lasts more than 4 years! Worst experience I have had with plumbers and manufacturers in quite sometime. Someone should do a class action lawsuit to stop them. Any lawyers reading this???

I had a Bradford White water heater installed last year when my previous one broke and flooded our garage. We used our home appliance insurance to cover for the replacement. Now, we are being told that the company does not cover for labor to replace the broken heater and that we are responsible for the $650 charge to re-install another water heater in just 14 months!

My plumber installed a Bradford White water heater, Model No. URG240T6N, on January 29, 2020. It immediately leaked because the factory-installed nipples didnt work. He told me that he had to remove them on every Bradford White water heater he has installed, that it is a problem with the product. I called my plumber when I saw that the water heater was leaking (thank goodness its in the garage) and he came out and removed the factory-installed nipples and the water heater stopped leaking. But, then, the water never came out hot. At the factory recommended setting of Hot, a bath would only be at 88 degrees. I called and said there was something wrong with the water heater. The plumber came and changed out the thermostat. Still no hot water. I called the company, Ferguson in Santa Barbara that he purchased it from. They said there was nothing that they could do. I needed to call Bradford White.I called Bradford White Warranty Dept. and told them that I had a defective water heater. They immediately began arguing with me, telling me that it wasnt the water heater and that I must have faulty plumbing. I told them that the plumbing had been fine in my house, for 12 years, until the new water heater was installed. Then, they told me that it was my plumber. I told them that I had been using my plumber for 25 years and never had a problem with him. I also told them that he had already changed out the thermostat and it still wasnt working right. I also said he had come to my home three times to try to fix it. They told me that I wasnt getting the full story from my plumber and Fergusons. I told them that I had spoken with both of them and that Fergusons had directed me to the warranty dept.I told Bradford White that it was defective and I wanted a new water heater. The woman continued to argue with me. It was THE RUDEST call I have ever had with a company. And, then, she said shed send a factory rep. to check it. I told her that I had taken cool baths/showers for over a week and I wanted it fixed immediately. I asked her for the name of the President of the company because I was going to write a letter. She said she didnt know the name of the President of the Company. I asked her, again, You dont know the name of the President of the company for which you work? and she hung up on me. I know she hung up because she had my number, which I had confirmed at the beginning of the call, and she never called back. Plus, she NEVER sent the rep.I ended up talking with a rep from Bradford White. He told me that he realized I had lost faith in the company and he was going to give me a refund so I could get a new water heater and a different brand. This was over a week ago. Two days after our call, I called him after no word and he back-pedaled on his offer and that they were going to send a factory rep. I told him they had promised me that over a week ago and no one had arrived. To this date, no factory service rep has ever called or arrived.So, now, it is February 19, nearly three weeks, and I am still fighting my water heater issue. I ending up having to call an attorney. I am also filing a complaint with the Consumer Fraud division of the State of California and am going to call our local television station which has a service that tracks down companies who arent upholding business standards. I WILL NEVER DO BUSINESS WITH BRADFORD WHITE COMPANY EVER AGAIN. This is definitely a Buyer Beware Situation and the appropriate state/federal business regulating company should be after the company.

Our BW 40 Gal. natural gas water heater has taken care of our family of 7 for 12 years so far. I have not had to do any repairs or call a tech in that time. So I have been very happy with it so far. The reason for the review was because I was surprised at all the negative reviews and wanted to share that I have had a totally opposite experience. Has the company changed? Why all the negative reviews? Hot water heaters are not that complicated. Yes my pilot light has gone out a few times in the last 12 years, but I dont think it is anything to complain about. It sounds like a lot of the complaints are dealing with the company. I have had no experience in that area, because I have had no need to contact them.

Installed new, failed after 2 1/2 years. Do not use if you have a salt water softener or high calcium chloride in your water, BW would not honor the warranty. Not one penny. No help at all. The tank was almost solid inside and extremely heavy when it was removed. Our contractor will no longer use their products. Expensive mistake. Horrible people to deal with.

Had my local Plumber install a Bradford White hot water heater knowing it was American Made and assumed it was of higher quality. 17 Months later it was rusted out and leaking due to an internal leak. Naturally Bradford White authorized a new replacement. But the cost of replacement labor was not covered. As far as Im concerned there is no excuse for an internal leak in a unit this new. Clearly a manufacturing or material defect. I bought what I thought was a top of the line product only to find out that the quality was the same or less than other manufacturers and the company doesnt stand behind its product. Very disappointed.

We had our home built in 2010 and the builder installed a BW water heater. The 1st one lasted five years, then started to leak. Since then weve gone thru three water heaters in three years all with the same problem, they leak and the pilot light won’t stay lit. Customer service will warranty the parts if you can get them but not the labor cost. So you are still out of pocket several hundred dollars to fix their faulty product. I would never recommend anyone to buy a BW product of any kind. Very poor quality and customer service.

According to the plumber the heater has a small leak which caused the gas line to corrode and rupture. Even though you are made in the USA. We as consumers, have certain rights when you buy something that says made in the USA. I expect poor quality coming from other countries. The labor bill was $600.00 to replace the heater. Yes the parts were free, so-far. My customer experience with this company was horrible, I would never recommend this product to anyone, just because of the crappy customer service experience. Poor quality control standard can be fixed, yet when you get on the phone and they basically tell you to **-off. There has to be a line drawn in the sand.My recommendation on this product is less than 1 star, just on the customer experience when dealing with the manufacture and problems that occur, and that may cause potential health issues, injury, or even property damages to something that you will be paying on for the next 15 to 30 years. I hope everyone takes heed to this warning and if your plumber or home improvement store recommends this product, go elsewhere. Oh, by the way, welcome to your new home, that will be $600.00. DONT BUY THIS MANUFACTURERS PRODUCT.

My house came with a Bradford White gas water heater with an electric blower that has a 6 yr warranty. Yesterday the water heater broke and water went all over the basement floor and needs to be replaced. The water heater is 6 yr and 11 months old. This puts it conveniently outside the 6 year warranty. When I called the company I was told sorry, it is out of warranty they (Bradford White Corp) will not do anything. They said water heaters are designed to last 10 years+, industry standard is only 6 yr warranty, and they would do nothing about their products failure. Additionally I was told Since its out of warranty they (Bradford White Corp) wont do anything, but we will sell me a new water heater AT FULL PRICE. I called the plumber who was going to install the new one and told them I did not want a Bradford water heater put back in, and was told b/c of size and space issue with my house Im stuck with getting a Bradford. This post and others Im leaving is to warn any other soon to be water heater buyers NOT to get a Bradford White Water heater b/c they do not stand by their product, have poor customer service, and have products that conveniently break when the warranty is up. If anyone wants to contact me to discuss, you can email me at **. Beware of Bradford White products!

My Bradford-White Defender gas water heater blew 6 yrs. and 3 months after installation. They have a 6 yr. warranty - and wouldnt offer me a dime toward replacement costs!

The gas hot water tank was installed on 01/04/13 and quit working on 08/29/19. It was installed by a reputable local plumbing company. Bradford Whites response...If the plumbing company installs another Bradford tank we can extend the warranty at no extra charge. Seriously? I dont want another Bradford tank. I got twice the life out of a tank installed by one of the big box stores and they are known for garbage units. Stay away from Bradford White!

Our plumber installed a new Bradford White water heater in our new house. Two months later, it started making a very loud buzzing/rattling noise. And then it started spilling water into the tray below, eventually flooding our laundry room. BW replaced the faulty heater, but they refused to pay for the reinstallation. So I ended up paying ~$600 to install the same water heater twice in about 3 months. My understanding is that their competitors have better warranties for when things go wrong. Would *not* recommend buying a BW heater.

We had two Bradford White water heaters that one after 1 1/2 years and one after 3 years, produced dark rusty water. They were not leaking yet. Our plumber went to Ferguson plumbing with no results to even have the factory representative call him. My husband called Bradford White home office. He got the runaround. Dont believe their 6 year Warranty. We purchased two new water heaters brand name RUUD. These have a 12 year warranty.

Our trusted installers, Snell & Son Heating and Air Conditioning, said this is the only brand they install and recommended it. It never quite worked right providing warm (not hot water) after 5 minutes of showering. The valve broke and cost us $689 to replace, 6 months after the warranty expired. Including labor, the charge was going to be $915. The new valve WV8840A1001 only has a 1-year warranty. We made a mistake installing this heater and increased that mistake by trying to fix it.

The water heater is barely five years old and the pilot light constantly goes out. We have contacted customer service several times and never received a call back. Finally, we contacted a plumber and paid out of our own pocket. They couldn’t figure out what the problem was and assumed it was a filter issue. After some research, we realized this is a common problem with these water heaters. Terrible product and customer service!

50 gal model #450s6en12 in 5 bedroom 3 bath home... Not a single problem for the last 18 years. Will definitely buy another... tankless water 4 system at almost 4 times the cost to replace with another equivalent system. Cant touch this.

Only 3.5 years and the unit cracked. Now, Im out the full cost of removal and replacement. They only cover the tank AND they dont reset the warranty period. It only lasts the duration of the original. Makes sense as this junk isnt likely to last any longer. AND you are (practically speaking) stuck with the original installer who recommended this shoddy, poorly made product. ASHAMED it is made in the USA. THEY SHOULD BE ASHAMED TOO! I spoke with the customer service supervisor, Mr. Mike ** and he was no help. Just reiterated the warranty and refused to consider that 3.5 years is UNACCEPTABLE water heater life. GARBAGE!

We own a mobile home park and rent homes. One of the homes had a Bradford White 30 gallon water heater. Our plumbing company, Horizon Enterprises, determined that the water heater was defective. Bradford White diagnosed the problem over the phone and slowly sent some parts. These did not repair the water heater. When the plumbing company reported this Bradford White refused to further honor their warranty. We will never purchase their product again.

Had my Bradford White 50 gallon gas water heater installed in 2013. Here we are in the middle of August, 2017 and I walk out into my garage this morning to leave for work and find my garage flooded. No, wasnt the pressure relief valve, seems the tank let loose. The temp setting was not all the way up and the tank had been flushed a minimum of four times over the past four years. I cannot believe they were made so cheap that it only last 4 years. Sad! Manufactured: Feb 14, 2013 Warranty Length: Tank 6 years Parts 6 years.

New 40gal Defender water heater installed May 2020 as a warranty replacement for other defective one. Warranty goes from original install and has now expired. Ive had issues with water temp and had to have defective thermostat replaced ($400) and now pressure relief valve has a pretty fast constant drip and needs to be replaced. Shouldnt have these problems with 7 mth old water heater.

Installed a BW 40 gal gas water heater. It worked okay for a couple of months, then extremely hot water for a couple of months, then little hot water, etc. Turns out to be the thermostat that my supplier said was a major problem with those units. The real issue is that technical support at Bradford White is non-existent. First, you can never get through to speak to someone. So, I used the option to email and received a reply telling me to contact a plumber. Of course, the voice message while you wait forever says they are highly trained and dedicated and would walk you through the problem. If a company wont back up their product and wont provide customer support, what good are they? No more Bradford White for me!

I have BW water heater installed in my house and every 4 years it always leaks, they have very poor warranty and I ended up spending double plus I have to pay for the plumber, they have very poor customer service too. I will never buy this brand of water heater again. This BW I had broke in 2009, 2013 and now its 2017, just within 4 years time this BW leaked and it flooded all over my basement. The same exact problem that I had way back 2013. So to other customers who are planning to buy a new hot water heater I advised you guys not to buy this brand because its just a waste of money, its a crappy product. Thank you all for reading this review and this is an honest review from a concerned person. Thank you to all again.

In October 2010, I had the small 5 gallon electric water heater under my kitchen sink replaced with a new Bradford White water heater. The work was done by professional plumbers, who have an excellent reputation. Over the next few months, I noticed that my electric bills were higher than normal and couldnt find the cause - now I suspect it was the water heater, since the bills went back down in May.I went on a trip to Oregon to visit family in mid-March and was supposed to come back home to Montana, the end of May. Less than a month after I left, my water heater exploded! It was discovered April 19 and water to the house was immediately turned off, but not before flooding my kitchen with 76,800 gallons of water. Nobody touched anything, except to have the water to the house turned off and the breaker to the water heater/kitchen turned off to avoid fire and electrocution danger. I also had pictures taken. After a week or so of trying to get advice from attorneys and insurance, I contacted the plumbers, who came out immediately to assess the situation. I was instructed to touch nothing till the water heater people inspected. The water heater people (either Bradford White or distributor, Western States Sales) didn’t send someone till mid-June. Again, I was told to touch nothing till they finished their investigation. I argued with them, telling them that mold was growing and would continue to get worse if it wasn’t cleaned up immediately. Due to kitchen damage, mold, no water etc., I was unable to return home the end of May as planned. My house was, and remains, unliveable. In June, Western States Sales sent me a Bradford White water heater claim form to fill out. In mid-July, Bradford White finally sent a shipping label to the plumbers, instructing them to pick up the water heater from my house and send to them for inspection. Bradford White finally finished their inspection of the water heater in mid-August and determined that it was a water pressure issue due to a surge in the water system. This is a lie. I have a letter from the town stating that there was no surge in the system. My other much older and larger water heater had no problems, the neighbors had no problems and the school that is a block away and monitors their pressure constantly showed no surge.I had repeatedly tried to explain to everyone that I want to go home and that the mold continues to get worse every day. I kept telling them that the worse it gets, the longer it will take to clean up and the more it will cost. I have repeatedly explained how much of an inconvenience this has been and that I really want to return to my own home. For the most part, my emails and phone calls were ignored by Western States Sales. They have stalled and caused this to drag on unnecessarily. I don’t know if it was just them or if it was Bradford White telling them to stall it. I do know that there was something defective that caused the water heater to explode and that is definitely on Bradford White. This should have been handled/investigated back in May (should have taken no more than 2 weeks), and clean-up and repairs should have been completed for me to return home by the end of June, at the very latest.I am a disabled widow on social security and as it stands now, I have a house that I am still making mortgage payments on, but cannot live in. It is a total loss, due to mold and structural problems from the water sitting in the crawlspace. I cannot sell the house; it will have to be torn down. I still have no place to live and can’t afford to rent a place, while I am still making mortgage and utility payments. If I quit making mortgage payments, it will ruin my credit and I won’t be able to find a decent place to rent.Since it seemed clear to me that it was a defective product and still under warranty, I didn’t contact my homeowners insurance. I trusted/expected that it would be dealt with in a timely, professional manner. After all, Bradford White is a reputable company, right? Yeah, sure. In the end, when the investigation was finally finished, I contacted my homeowners insurance, only to be told that they won’t cover anything, because it wasn’t cleaned up immediately and that’s why the mold and structural damage occurred. I have kept a detailed log/journal of everything that happened, complete with letters, emails and notes from all phone calls, but it hasn’t done me a bit of good. The lawyers don’t seem to be interested, because there was no personal injury.In my opinion, the fault for the whole thing lies first with Bradford White for the defective water heater, which exploded, did major damage to my kitchen and caused the water to enter my house. Secondly, with Western States Sales for dragging this out, their delays caused mold and structural problems. Lastly, in the end, Bradford White lied about the unit being defective. Back in May, the cost of repair and clean up would have been between $5,000 and $10,000. Here I am, nearly a year later, the house is a total loss, I cannot afford to fix it, have no insurance coverage to fix it, I am homeless and bouncing from one family member’s house to another’s, sleeping on the couch, no privacy or comfort and no life of my own. The upset and stress has affected my health and nearly ruined family relationships. The big companies have no concern for the problems they cause people, just to save a few bucks. I wish they could be held accountable for a change. They all acted like a water heater exploding was totally unheard of, it had never happened before that they knew, but yet there was a specific claim form for it - go figure. If I could give a negative 5 rating, I would!

The Bradford White Gas Power Vent water heater failed without warning overnight causing extensive flooding and water damage to a finished basement. Water heater was almost 10 years old. Should be built with a safety water cut off valve that ceases water supply to water heater if incoming water rate is greater than exiting flow.

I had my home warranty company, First American, vendor, Round The Clock, install a Bradford White water heater/serial #HC14703352 D/N 394 on 4/3/2011. Three weeks later, they had to come back because of a gas leak. We have had Southwest Gas out to our home, 3 times since, because of the smell of gas. Last Tuesday, June 19, the gas company turned off the hot water heater, saying it was too dangerous to keep on. The home warranty company will not return my calls. The vendor, Round The Clock, came out to fix the power box, and put a hole in the tank. Now, they said that it is out of warranty. I called Sheila **, Service Manager of Bradford White, phone number 1-800-900-3364 to complain. She will replace the water heater only, will not pay for labor. So, long story short, I will have to pay for labor, again. If you had a car that was leaking gas, the vendor would fix at no cost to you. It is called liability. Where is the conscience of this American business (Bradford White)? Why, as consumers, are we constantly being robbed?

A hot water heater was installed last year, 50 gallons LP gas. Today I felt smoke coming out from that room. I open the door, I saw the control box (gas valve) engulfed in flames, not from the burner, just the box in front of the tank. Thank god I was still able to shut of the gas and avoid a catastrophe, but this is a very serious matter. It is very dangerous, it should get the attention of public and safety regulators.

The igniter goes out every 4 months. You constantly have to go and turn it on which is a headache itself due to you have to reset the module. I had to pay for a plumber after hours to switch out parts which the manufacturer says will reimbursement. Thats a big lie. You have to get their authorized plumbers that only work businesses hours. Save yourself the grief. Stay away from this water heater company.

I purchased a 75 gal. BW water heater and it had to be replaced after 5 years. Warranty was good for 6 years so they replaced the heater but it still cost me $500 for the service. The new one has now leaked after 4 years and they will not replace it because the original purchase was more than 6 yrs ago. Two hot water heater both leaking within 5 years. I would say this company has a quality issue.

After the initial Bradford White unit stopped functioning after 14 1/2 years it was replaced with an enclosed similar system. The amount of soot the new unit discharged over a year is mind boggling. Technical Support blamed the pressure, the regulator of the propane, running out of fuel, to the HOMEOWNER not making the correct calculations to replace the unit. Mind you it was purchased by a PLUMBER from a reputable Plumbing Supply Company. The final straw it is the HOUSE!!! So the burner was replaced, the regulators replaced at the propane tank and at the house, the direct PVC vent was professionally cleaned as well as the unit. Again a dirty burn and soot inside the unit. The gas valve (Bradford White on the unit) is replaced and again dirty burn. OF COURSE it is everyones fault but the unit which is 1yr 1 month and as you can guess.... they do not want to replace it. I deem it a fire hazard or health concern and would not put another in my home. Figure about 15 hours of labor and over one week to have a unit that for safety reasons needs to be removed from the home..

We have two units and this morning our 5th water heater is once again leaking badly. This product is a joke. Do not buy this from Bradford White. And they have been difficult to deal with, not offering to pay for labor even after so many problems. We will be filing a suit against them.

Our first water heater (not sure of brand) lasted 16 years. It was replaced by a Bradford White in 2010. 2 years later it leaked from the bottom and was replaced by the plumber that installed it in 2012. Even though it was covered under warranty the plumber charged us $400 to put it in. Now, 6 1/2 years later, it just failed again, leaking water out the bottom. Used a different plumber this time and went with a Rheem. I would not ever put another Bradford White in my home. 24 year old home on its 4th water heater!

I purchased my first Bradford White Gas Hot water heater in 2008, 4 years later (2012) the tank rusted out. It was replaced under warranty and I had to pay 369.00 in labor. Now, in 2016 the warranty tank has rusted out! Both tanks lasted 4 years!! There is no warranty for the second rusted out tank because they back date the warranty to the initial purchase. I will never buy a Bradford White tank again!! My garage has been flooded twice and both tanks lasted only 4 years!!!

I purchased 2 of their small 6 gallon electric hot water heaters to replace the same size Rheem units in my office. I decided to spend the extra cash on the Bradford White instead of a direct replacement from Rheem, thinking Id rather buy a quality unit now and not have to worry about it for another 10 years. Only one of my Rheem units failed after the 8 years, but I figured the other was sure to go soon so I replaced both. What a mistake it was to go with the BW units. After 3 weeks the element on one unit blew out, I called for service. They told me I would have to pay their tech to come out and diagnose and if it was deemed a defect, they would cover the repair. Knowing this would end up being a useless expense because they could always find a million reasons to say it wasnt them, I replaced the element with an aftermarket - unit worked good for a while until now the thermostat crapped out. (It was working fine after element replacement and did not cause it, I cycled the temp adjustment to make sure it turned on and off properly and checked with a multi-meter.) I replaced that with an aftermarket too. So I basically bought an overpriced tin can because the electronics are trash. Thinking maybe one unit was just a rotten apple or something went wrong on install, I figured all is well now that I replaced the parts. A month later, the element on the second tank went in the same fashion. Ok now Bradford, either man up and stop patting yourself on the back with your BS quality awards or change your name to Bradford and Wong, because these have to be manufactured in China or something. Two separate tanks, on two separate water lines with the same exact problem??? Highly doubtful that this is MY problem. Well it is my problem, but definitely not my doing - well maybe its even my doing for buying a BW in the first place. However I called customer service again for the second unit and got the same speech about paying their tech... It just wasnt worth it to get suckered in again by this company for a repair tech to diagnose (aka Yep its broken - heres your bill) and replace a part they would probably weasel their way out of paying for anyway. I ordered the part online myself for $15 because I already know what the problem is. The problem is BW making garbage products... I replaced two Rheem units that lasted 8 yrs under the exact same conditions, both Bradford and Wongs died within a month or two of installation. Thankfully Im handy enough to diagnose and fix these problems myself. Now I know what youre thinking, youre not a plumber and probably installed them wrong. This is a direct replacement of a unit - its 2 pipes and 3 color coded wires, not much room for error there. My Diagnosis - Bradford and Wong makes a garbage product, your bill is in the mail.

We installed a commercial grade expensive water heater when the restaurant was built four years ago, the heater started leaking past week. We called two different plumbers and they both are saying that the tank is rotten from inside and therefore leaking, there is no way to fix it and needs to be replaced. They are estimating the cost to be between $4500-$8500. When you buy such an expensive high quality water heater, you expect it last at least 10-15 years. I would like to request a new replacement water heater at no cost, I will pay for the labor which could be anywhere from 1000-1500 dollars. Thanks.

My water heater is leaking carbon monoxide, putting my family at serious risk. My water heater is under warranty until 01/2015. According to Bradford White they will pay for parts but not for labor. Why should I pay for anything if their water heater is defective? If there is a problem with the water heater, they should be responsible for all costs. Also, the operator was very unprofessional and got into an argument with me. I was so angry. I hung up without getting a name.

For the consumer named Evelyn who posted on July 1, 2014 please contact me regarding your water heater. Back in 2011 a Bradford White Natural Gas water heater was installed in my home - Model # M2XR504T6FBN. One week after install my unit also began malfunctioning. Bradford White failed to honor my 10-year warranty. One year after it was installed, my entire family was poisoned with carbon monoxide and my dog died. I have an attorney who is currently working on my case. I am 100% certain the water heater is defective because my attorney spent thousands of dollars getting mines tested. PLEASE contact me ASAP!!

Had a Bradford White Corporation 40-gallon gas water heater model #MI403S6FBN professionally installed in my residence on August 10, 2009. Labor, materials and tax were a total of $672.34, and it had a 6-year warranty. About two and a half months out of warranty, it has suddenly leaked all of its water out from near the bottom of the unit within a very short time period. This time it will cost me about $1,000.00 to have it replaced. Obviously, I am very dissatisfied with the experience.

We had the Bradford White gas 50-gallon water heater installed 3.5 years ago. The previous one lasted for almost 11 years. It started leaking over the past weekend. I contacted the plumber and they found that the problem causing the leaks was due to the faulty temperature control vault. I always have to make many adjustment on the vault in order to get the correct water temperature each time after we returned from vacations. Its either too hot or not hot enough. Gave it a slight touch and it changes the temperature unpredictably. The tank was still under the 6-year warranty but the labor warranty was over in 3 years. I contacted the company and ask them to cover the labor cost because the problem was caused by a faulty device that it was first installed. They refused to take any responsibilities and stated that the labor cost was the responsibility of the customer.

I was upsold this Bradford White (50) Water Heater Model # MI5036FBN, 02/09. The unit just went out, and its still under warranty. The same plumbing company (Yes Plumbing) charges me a service fee ($79) to evaluate it. They determined the water tank is no good, and its under warranty; the warranty replacement fee is $1,000. They have got to be crazy. The purpose of my purchasing this supposedly top of the line water heater recommended by your company with lovely warranty, and now they don’t want to honor it unless I’m paying $1,000. They are crooks. Whether the water heater was a bad unit or not, honor your warranty claims and services agreement. Who pays $1,400 for a unit to have to pay $1,000 for warranty swap out? Companies are supposed to stand behind the product they sell! I will be contacting Bradford White Company after this.

Purchased new 40 gallon Bradford White hot water heater. Within 5 months the unit quit working. Some parts were replaced and it worked for about 5 weeks. A plumber came out sent by the supplier - Edge Supply - he said he couldnt find anything to be the cause so he replaced all of the valves etc. - it worked for about 3 or 4 weeks and quit again. I could light it but it would run for a few hours and then quite again. Upon checking it, the flue was entire covered with black debris. The burner when lit appeared to be yellow - I was told that the burner was not burning properly. After no closure I purchase another brand - hooked up on the same plumbing and it has not failed yet - now I am out several hundreds of dollars and no refund or new replacement from Bradford White.

A leak at the top of the water heater happened during the Illinois stay-home order, I have to asked the plumbers to replace it with a new one. I paid $595 labor for this defective item. Its only less three years old. I have a young kid at home and I didnt feel comfortable to have plumbers working on it for three hours in my home during this Covid-19 period.

When the original water heater started leaking after about 4.5 years I contacted Bradford and they agreed to swap the faulty unit per their warranty for free. Although, I had to pay the labor to a local plumber $250.00. Nice warranty, isnt it? The new unit lasted about 2 years and now is leaking just as the original one was. Stay away from this manufacturer at all costs. They put together a piece of junk that will not even last for their own warranty period.

Failed in less than 1 year in a residential home with only 2 senior citizens using hot water. The mode RE380T6 was supposed to have a 6 year warranty. The only way theyll honor a warranty is for parts exchange only and your plumber has to deal with the paperwork at the distributor. Try calling a plumber and telling him to deal with this and see when hell come. So lets say the parts are $50 and the plumber charges you $200 to do the install. In other words, the warranty is useless and in order to get the water heater fixed timely you have to pay the $250. Ill never buy anything from Bradford again.

I have had a great experience with Bradford White. Weve had two Bradford White water heaters in our home and have been very satisfied with them. The first one lasted almost 16 years before it went and the current one is 19 years going on 20 years old with zero issues! Great quality products from an American company!

Natural gas Water Heater failed after 3 years of service. Serial # HK15769973 Model # MI403S8FBN. Hot water tank started leaking form the base, no emergency service available from local service provider. Product is clearly defective and as I understand it, replacement not completely covered under warranty. Not a product which I would recommend to anyone considering replacing their current water heater.

The top part of the tank leaked and corroded the whole thing. The insulation on the inside was shot with moisture! A very high price for only seven years old! Not happy, we have to buy another one so darn soon!

Purchased and installed a Bradford White water heater on 12/3/2020 and found out on 1/11/2021 (had to call a plumber) that we had a bad part (T&P valve), the plumber purchased a new valve and installed it for $350. When I contacted the Bradford White warranty department I found out (like other reviews stated) they will not deal with the actual consumer who paid all original costs plus repair cost, they will only deal with the contracted plumber through the supplier (Ferguson, as an example). So I am out $350 for something that should have been covered by Bradford White, this is not right!

I went to a supplier today to replace a part from my Bradford White Hydrojet water heater, (gas control valve) and noticed that the new part which cost $185.00 is made of metal and that my part is made of plastic which is very important, because my part melted where the hot water flows. This is a clear indication to me that Bradford White and Honeywell are well aware that the old previous version of the hot water gas control valve, is and was a default product, and for those reasons, it should not matter if a persons warranty is out or not, because the fact of the matter is, they sold a faulty product and should be held accountable and responsible and should stand by their product.

New water heater installed in September 2019 and was leaking water just 18 months later. A licensed plumber discovered that due to the leaking the pilot light would not stay lit. Had it not still been under warranty for replacement I would not have never purchased another Bradford White.

Bradford White Hot Water Heater Model Number M440T6FBN, Serial Number JM17492394 with Honeywell Smart Valve, Installed March, 2013. Bradford White, its executives, its procurement decision makers chose to change to the Honeywell Smart gas control valve (from White Rodgers gas control valve) a technology flawed part which fails shortly after tank installation systemic problem affection 1000s 10,000s owners of Bradford White gas hot water heaters. Bradford White has trained and instructed employees to keep silent to owner inquiries seeking explanation of equipment problem relating to lack of hot water in gas hot water heater which includes warranty representatives, technical support, regional sales offices, local plumbing vendors.By the companys representatives and its regional sales office, preferred vendor plumbers silence, owners are at the mercy of plumbers who take advantage of a known technology parts problem over charging owners who are not able to operate their household without hot water. There is not one action on the part of the company and its representatives supporting the customer/owner of a company known flawed part affecting the hot water heaters performance. The like part to like part replacement solution where by the part must be presented to the distribution center first, in order to obtain a replacement part and then charge the owner for travel time, is not an acceptable process or fix. It puts extra money into the hands of the license plumbing company for what is a delivery driver work and the part will fail again.The company, regional sales office and Hawthorne Plumbing need to look closely at the favorable statements made on their respective website for accuracy. Hawthorne Plumbing neither provides nor posts any written explanation of their Tier charge structure. It can and likely is applied discriminatory. It cannot or will not be explained by their employees when asked.

I am going on my fifth water heater! First one installed Model # MI5036EN10 on December 23, 1999. Second water heater installed on December 16, 2003 Model #MI5036FBN, third installed on December 17, 2008, Model #MI5036FBN, fourth water heater installed on November 7, 2012, Model # MI5036FBN and now today May 16, 2016 yet another water heater bad. The same plumber has been replacing these water heaters (under warranty) but I have to pay the installation charges! Really Bradford White something for sure is very wrong here and not listening to us consumers with these issues is terrible consumer relations!! The warranties have gone from 10 year down to a 6 year warranty! Clearly they must see a problem and not fixing the problems!!

Bradford White just know their products so well. The warranty period is just a little bit shorter than the actual life of the water tank. Just like some other consumers, Bradford White customer service offers no help at all. Its hard to believe that expensive 75 Gal. water tank (PDX275) can only serve 2 people for less than 7 years.

50-gallon hot water heater was 55 months old and suddenly started leaking. Warranty was for 72 months BUT did not cover labor or any ancillary costs for delivering a new boiler, paperwork, etc. Total cost to replace my warranty covered unit... SEVEN HUNDRED DOLLARS.

I had a Bradford White hot water tank replaced after two years while under warranty. Unfortunately, after the plumbers reinstallation costs, I was out about the same amount as with the original installation. However the main problem concerns the temperature regulation. The temperature is too hot so I barely move the regulating valve and the temperature is too cool. Upon moving the regulator a minimal amount, the temperature is too hot. It is impossible to get a standard temperature. I would never recommend a Bradford White hot water heater.

Eight years ago we put in our home a Bradford White energy saver 50 gallon hot water heater and it started leaking last month. Shouldnt hot water heaters last longer than 8 years?

50 gal propane water heater - This unit is five years old. Every year the pilot light goes out at least four times. Sometimes I can blame it on the wind, but not this year. In this last week, it goes off every other day. I might get a good hot shower in before it shuts off, if I take it right after I have relighted the pilot light! This isnt convenient at all - must I relight it every time I need hot water? Its still suppose to be closer to brand new. My first one of a different brand lasted 15 years! What am I suppose to do, rebuild the damn thing! Yes, I am disappointed!!!

We have the 40 gallon Gas Water heater model M44 and it has operated flawlessly for 9 years. Now 3 years past the manufacturers stated warranty of 6 years and we are hearing popping when the heater is on, so we know the time is near to a tank failure. I was surprised to learn that the warranty starts at time of manufacture and not from time of purchase. I find this not to be in my best interest and not a good consumer policy. For that reason alone I will not purchase another B-W water heater.

I had a 14 year old water heater that leaked badly. I had to call an emergency plumber who ONLY had Bradford White water heaters. Same thing for the other plumber I called on Labor Day at night. I should have done a few seconds research and just gone to Home Depot myself to by another brand. The water heater and installation cost $1500. Within TWO YEARS, I came home to find water all over my garage and in my house. I only got a $200 credit from Bradford White. I have a rental house in Los Angeles. The tenant said its not working properly. Had them look and its also a Bradford Water heater only 3 years old. Now its not working properly and appears completely broken. Absolutely outrageous how expensive their heaters are, yet in two cases, they only lasted 2-3 years. This is totally unacceptable. Dont EVER use Bradford White under ANY circumstance. They have very poor ratings!

Would not buy this brand again. Since I got this BW HW heater 1.5 years ago, the temp control has been terrible. Its either way too hot or not hot enough. Move it just a scootch, and it changes unpredictably. I had the installer check it and they said nothing they can do. Very annoying. Either I have to have way too hot water, and be paying to have it way too hot, or not hot enough. Terrible quality.

We had the first heater installed in Aug of 2011...it leaked 8 mo. later and was replaced free of charge. The second heater did better...it lasted 12 mo. then leaked. The third heater did even better by lasting 21 mo. before leaking and flooding my basement. That will be 4 water heaters in 42 mo. I dont know If they will replace this one under warranty but if I need to buy one you can bet your a__ it wont be Bradford White.

3 years and 360 days, we had installed a 40 gallon gas water heater and it started leaking from the bottom. Called company who installed it. They came out and told me it is a total tank failure. The water heater is still under warranty but the cost of installation is again on me. I do not want nor will I have another Bradford White in my house. I refuse. Bradford-White will not give me another warranty on their own product and I am afraid to put another in my home. I thought living in Michigan Id buy a Michigan made product. Bad choice and Bradford-White was not my first choice but I could not find a company that carried my first choice. So the kicker is the company that did the install no longer carries Bradford-White, and for a good reason, but they now carry the brand I originally wanted. Ironic. Never again a Bradford-White product.

Ordered a part for my water heater and that was not the issue. Contacted customer service and they Would not take the part back. The part cost me 225.00 with shipping. Now I have a part that I dont need. That 225.00 will cost them thousands because I wont do buisiness with them any way, shape or form. I will also tell my family and friends.

Bradford White is a waste of money and time. I moved into my home in 2005 with a Bradford White water tank already installed. Since then, I have replaced the water tank 4 times. The original tank lasted approximately 6 years, the second tank lasted approximately 6 years, then the third tank only lasted one year and 9 months. The biggest issue I have with the 3rd tank is it was rusting and rotting out which the plumber said all the rust was running through the pipes of my entire house! This could and perhaps have caused damage to my plumbing. Not only was this a HUGE inconvenience to me AND my plumber, I still HAD to pay $375.00!Bradford White is completely responsible but yet claims they are NOT 100% responsible after 1 year. Since their slogan is “BUILT TO BE THE BEST”, they should stand behind their product for more than 1 year. My plumber suggests to consider a Rheem once this tank craps out. DO NOT PURCHASE A BRADFORD WHITE! Their products and poor workmanship is not worth your valuable time and money!

Got a 10 year warranty water heater. 3 years then fail. Company is like pay a plumber we appove of to convince us it was our failure and we will provide a free replacement part 2 weeks after the failure. You are okay waiting 2 weeks for hot water and trust us to decide on the failure right? I mean just because we dont answer our phone and you have to wait 20 minutes doesnt mean we are not honest? Cmon its just normal not to tell you the specific details of our warranty.

I purchased a Bradford white hot water heater 2 years & 3 months ago. The relief valve failed. Plumber stated valve should last several years. I am dissatisfied with the quality of this very expensive product.

We purchased a home in 2018 that had a 40 gallon Bradford White Hydrojet heater. Installation was done in 2015. The heater is leaking and needs to be replaced. As others have noted, the heater has a 6 year warranty that does not include labor costs. Based on other reviewers experience with multiple failures, we have decided to replace the unit with a different make. After you pay for labor twice within a few years, you are close to the cost of installing a much more dependable brand. We strongly advise avoiding Bradford White water heaters.

I installed lots of Bradford White heaters as a licensed plumber, but in the past 5 years this company has gone to the trash heap! I have had nothing but problems with their electric and gas heaters. I recently put in a 50 gallon electric in a customers home. In 3 weeks the element on this unit leaked all over the customers basement and did a lot of damage! Bradford said they would give me a new heater and pay for my time to install it. Great! NOT!!! they have given me nothing! And they are not responding to my customers request to make a claim for the damages caused by this garbage??? They have made promises and delivered nothing! Lies and deception. What kind of a company would do this??? Off to the court system we go! And all they had to do was follow up, and make the claim.

I called a plumbing company to look at my Bradford White water heater which is only a little less than 3 years old. He told me to call and have the replacement part sent to me under the warranty. I called the company/warranty department and was told that as the home owner I am not allowed to order the part, only the contractor who worked on the unit! Ridiculous!! Why wouldnt the homeowner be able to order the control unit as the contractor requested I do so??? I am so upset as I havent had hot water for days.

After debating whether or not I wanted to have a tankless water heater installed I finally decided to replace my old water heater with another Bradford White. Great water heater. Tankless would have been nice but I plan on moving in 5 to 8 years and just dont know if Ill see the return on my investment.

A little less than five years ago we purchased and had installed a Bradford White Hydrojet Water Heater. Yesterday the element in the heater apparently short circuited and caught fire. We were very lucky not to have had a major house fire. In any event, we were told that product was still under warranty and would be replaced. However, once the company found out that the heater wasnt leaking and in fact had caught on fire, they said that they would no longer honor the warranty. Apparently the warranty only applies to water heaters that leak, and not those which spontaneously burst into flames! This is a terrible and dangerous product with an equally terrible warranty. Stay far away from Bradford White!

I bought a Bradford White Defender water heater earlier this week to replace another Bradford White unit that was in the house when we bought the house several years ago. The age on the original unit was 15 years and for the 7 years we owned the house we didn't have any issues. The only time we thought of it was when we'd go on vacation and needed to turn it down. We made updates to the kitchen and added a bathroom so needed more hot water which led to buying a bigger water heater.

I purchased my home in 3/9/18. It is a new construction home. My builder installed two Bradford White Defender Safety System water heaters. On 7/9/2020 I found that my water was no longer getting hot. I first contacted the plumber the builder used to install the water heater and was told I had to contact an outside plumber. I then found a plumber who stated he could not get out until 7/12/020. Yesterday evening, 7/11/2020 I heard water noise coming from my media room and upon further inspection I noticed water coming from the ceiling. My carpet, walls, furniture, media equipment were wet. I then went into the attic only to find my water heater had leaked. I was confused as to why a water heater that was 2 years old would not function as it was new. I have had to call out a company to control the water damage and prevent any further damage. In addition, I and my children and dog have to find a hotel to stay. I am disappointed to say the least that this has happened. I dont understand why the builder chose to use a company that would not give its customers quality products.

Bradford White water heater installed into purchased Pulte home/tank develops leak in 5 yrs from purchase date. Customer relations denies the warranty. Tank was leaking from the insert nipples at the top for over a year and rusted out a hole at the top. Tank was slowly leaking but could not be detected because of the outer jacket. Customer relations was not concerned/not interested in my problem, showed no support, were indifferent, rude and said I was wasting his time. Non sympathetic to homeowners, could not communicate properly... poor choice of words. Only interested in companys liability and made no effort to help. Customer Relations is a joke!!! Bradford White is a joke. Do not buy water heaters from them. Much better alternatives. Pulte stood behind the warranty and offered compensation. Bradford White are only interested in profits according to the poorly articulated customer relations manager. He needs some speech therapy for his position. I am also writing a letter to the company to review the recorded message and evaluate this IDIOT!!

The AO Smith water heater that came with the house lasted 18 years before it needed to be replaced. I got a Bradford White that failed in just 18 months and had it replaced under warranty. After only a year we had to put in a new anode in the warranty replacement water heater. 12 months later that water heater ruptured. No warranty for a water heater replaced under warranty. I guarantee that I wont be getting a third Bradford White.

This water heater was installed in my new home in October 2019. Ive called a plumber 3 times since then due to the unit leaking. Ive had the T&P valve replaced, which didnt help. I had to have the water heater replaced in May 2021. The warranty is useless. The water heater in my previous home lasted 20+ years. Ill never purchase another product from this company.

I had to replace my water heater @ 4 years ago (that one had served me well for 14 years, never an issue) and the company I was dealing with only used Bradford White which I had never heard of before. Well it failed after only 4 years in September of this year. I was shocked and disgusted. I had paid extra for a 12 year warranty and with them based in Michigan I was lulled into thinking I was purchasing a quality product. The original company replaced the water heater which I grudgingly consented to because they said the only way the warranty would be honored would be to get another Bradford White. However I had to pay the labor cost of $330 plus the cleanup I endured is priceless in my hours and effort. Timing was atrocious as well (was to leave on a trip that week so that was a negative shadow) so all in all an awful experience and huge disappointment! The installer found no cause except that the Bradford White water heater of only 4 years was defective! I thought innocently that when Bradford White was aware of this they would compensate me for the labor costs. I called in October and got a front line employee who told me, “Well it does not work that way, meaning I should be happy that it was replaced. I said, “well what about this concept, that you produce a quality product that will last longer than 4 years. I would have been happier with that. Now my warranty does not revert back to 12 years, it is only 8 with the deduction of the 4 years. I kept going up the chain and ended up speaking with Dustin Bowerman who is the CEO. Initially he seemed nice and concerned and had me send photos, personal info, model/serial #s but then responded back that they do not want to set a precedent. The water heater failing was bad enough but to waste my time with the false hope that they would offer some compensation was I thought especially cruel. He stated that they are an Employee Owned Business which based on my personal experience they are #1 certainly not the Customer so stay away. Go with a cheaper product and if there is failure you are not as committed financially! Here was my response to Mr. Bowerman but never got one word back which was not surprising.I have no confidence in your product after my one and it remains to be seen negative experience. I went out of my way to give you and your company the opportunity to turn the awful and unexpected experience into a fading memory which would not dictate my future purchasing choices but you have failed terribly. I would have appreciated you not wasting anymore of my time truly when we spoke Dustin if you planned on using the dont want to set a precedent rule. I sent you a lot of personal information so very form to say the least. No wonder I am in the minority and price is the primary focus because there is no loyalty in either direction so thank you Dustin for creating my present and future cynicism on how employee run businesses do business! The employees are first and foremost number one and the customer is expendable as well as the quality controls to produce a reliable and sound product.. Shameful but I cannot dictate your conscience, only you can. Thank you for stepping upon my kindness so now you are in the minority.”Never heard back from Mr. Dustin Bowerman and it has been a month so if I had to do all over again I would have Run from Bradford White! Unfortunately this USA company does not inspire or contribute to confidence in their product nor customer service.

Good news! Bradford White replaced my water heater. Luckily the six-year warranty still had three months left. I still believe it should have lasted longer, but at least, I didnt have to pay the $2,400 Roto-Rooter wanted. My total out of pocket amount was $454.

Had to replace a Bradford White water heater in 4 year old house - replaced with a Bradford white. Now 3 yrs later motor has died. Paid $363 to have plumber out to replace parts not covered by warranty. He has to source new motor which we hope is covered by warranty - then another plumber visit cost! Have owned 7 or 8 homes in past - have never had these issues with any other water heater - not reliable and very expensive to replace and install.

We have several single family rental homes, located with the same 25 mile geographical area. Three of the water heaters have required replacement of the Natural Gas Control Kit when the units hit the 6.5 to 8 year age. The cost of the kit is on average 189.00 plus tax. This cost does not include installation. This is a parts failure with Bradford White 40 gal gas water heaters. The company stated this an isolated problem, after looking through reviews, Bradford White should be aware of the problem by now; its not an isolated problem.

New BW tank has good performance for the cost. The 1st hour rating is much better than most other brands. Tanks have changed since the last time I had to replace a water heater 15 years ago. Since I used another Bradford White the connections lined up perfect.

Had a new water heater installed in a new house in January 2006. It was a Bradford White 80 gallon electric. It was defective and replaced in February 2008. It is now leaking and will have to be replaced again after only 6 years. The online warranty information says the warranty was out in 2012, 6 years after manufacture.

We purchased our Bradford White electric water heater in 2015. In 2019, its motherboard burnt and luckily it was still under warranty. We spent $700 to get new water heater installed. Fast forward, 2 years later, our water heater is leaking an immense amount of water from the bottom. Our plumber does not believe that the company will replace another. DO NOT buy this water heater!!! 2 water heaters in 6 years is just ridiculous. They should be ashamed of themselves...

In 2015 we needed a new water heater. Our plumber recommended a Bradford White water heater which we had installed. Since then we have had to have the dip tube, gas burner and gas valve assembly replaced twice because we dont get hot water (it is currently March, 2019). All of this is covered under their warranty but they only supply the parts - we have to pay for our plumber to make a service call and fix the damn thing plus a $50 warranty administration fee that Bradford White charges on warranty claims. Dont do business with companies like this!

My tank quit producing hot water. I called a plumber who replaced the valve. Two weeks later, the tank has no hot water. Plumber returned and replaced the valve again. Third time around, the plumber assured me he replaced Bradford White tanks and that they would authorize it; they were an excellent tank. This is not true. They refused. I contacted Bradford White personally and Amy ** at BW sent out a BW-certified plumber who told me my problem was a little plastic piece that had been broken - wrong. Three days later, I have no water. BW was contacted again; plumber returned to inform me that he missed that my tank was installed incorrectly and that my tank is ruined and I will need a new one. Apparently (although the warranty book DOES NOT SHOW ANY SUCH THING), I should have an expansion tank converter placed on it. Bradford White says this is a plumber problem and I am out of luck. I will not be replacing this tank with a BW and have turned the matter over to my attorney.

Warranty is for 6 years but if you buy it from a reseller it is still from the date manufactured. We purchased through the plumber doing the work. We were under the 6 years when we bought the unit but not under the 6 years when it was manufactured. Therefore, no warranty coverage for us. Also our previous water heater lasted over 16 years. Not impressed with a 6 year lifecycle. In our case the control valve was leaking. Fortunately caught early enough. Will get the water sensors that we can place underneath in case of a future leak.

I replaced a Bradford White water heater that I had for 10 years with another of the same. The heater started leaking out of the hot water nipple after 4 years of service. I spoke to two people at Bradford. I was told the hot water anode tube and nipple were designed to sacrifice themselves to minerals in the water to preserve the tank. I agree with the concept of the anode wearing away, but the nipple it is attached to should never leak. I found out the nipple is made of galvanized steel, which is not a good metal for water use because it rusts very quickly. I asked why the nipple was not made out of brass, which is universally used for water pipes because it lasts forever. They just wanted to give me the boiler plate response they have for complaints when they disagree with the customer. They are not very customer friendly. This will be the last Bradford White heater I will ever use.

I bought four of these recently for a residential complex. One of the water-heater anodes was severely corroded fresh out-of-the-box from the manufacturing plant. The water heater produced gas in my water lines. The manufacturer describes this phenomena when anaerobic bacteria produces sulfate that reacts with their magnesium anode to produce hydrogen sulfate, a flammable gas. Their workaround is to change the anode from magnesium to aluminum-zinc alloy to minimize the phenomena. This is assuming that your water supply is contaminated. But my other three units are feed by the same main water line and did not do this. There must be a problem within their plant, because others (if you google thoroughly) have complained about the same problem from Bradford White water heaters for years. I will never again advocate buying their units. I have been using GE/Rheem for years purchased from the big box stores without issues.

My Bradford White water heater is going on 20 years. As a former plumbing associate at your local big box, I knew about and performed maintenance on my own tank. After reading many of these reviews, it appears that repairs are being made willy nilly by people who dont have the service manual and are just replacing parts randomly. BW has an excellent service manual that an informed service tech/plumber or advanced homeowner can follow along and make systematic diagnoses based on methodical testing. It sounds like that was not done in many cases. So before you threaten with a lawyer, get an informed plumber to do this testing. Some complaints appear to have been poor wiring on the part of the installer, not the companys fault. Based on my experience, I would buy another BW and I do not own stock or know the VP of sales or have any other connection other than having experience working on my own unit.