Electrolux FFHT2117LWO over-under refrigerator: This was a replacement for our old one under a utility company energy program. It has run OK, but you cant turn the defrost off, and it seems to run a lot. The handles are our biggest problem. We had to remove the bottom door handle because we hit our heads on it a lot-- opening from the left. It seems to be in just exactly the wrong place. Then, when youre rummaging in the main frig cabinet and straighten back up, POW you hit your head on the freezer handle, very painful and the handles have sharp edges, too. I have thought about removing their awful handles and making my own which curve up, from the bottom of the freezer door. They are not reversible. Emails to Electrolux customer service have gone without response.

Bought a new set because we needed a new dryer. Never knew what I was missing. This is very quiet and has all the bells and whistles. Including a 15 min fast wash, which is super handy!

Purchased a matching refrigerator and freezer units with a trim kit for our newly built home. Prior to installing these units, both were plugged in to ensure they worked properly. The freezer did work without issue, however the refrigerator (after three services) still doesnt hold a temperature under 70 degrees. We asked for a replacement from the company we purchased it from (Jetson of Stuart Florida) and was told that the manufacture would not authorize a replacement because the unit could not be classified as unrepairable. Called the manufacture, and was told that they had no record of any service on the refrigerator. After the manufacture called the service department at Jetsons, and discovered no service call history was forwarded to the manufacture, all that could be done was another service call had to be set up. (Runaround, runaround). Of course a technician will get the unit to work for a few hours and again it will fail, and this merry-go-round will continue. I am out $2,000 and no working refrigerator. Buyer be aware, every seller of appliances must follow the manufacture replacement policies. Once you take delivery you are stuck.

We bought a $1,500, top of the line E-lux combo microwave and warm-air oven. It is our complementary oven. Our normal oven is primary. We use the microwave perhaps every other day for 1 minute warming coffee. It died, circuit board death. $600 to remove and replace it! It is less than 5 years old with less than 50 hours of use. E-lux told me tough luck. I cannot recommend their product or service. Electroluxs product is poor.

I wish I read reviews on this website before I bought an Electrolux appliance. I bought their induction range for around $1700 last September for part of a kitchen upgrade. The range stopped working by started a beeping sound with error code 23 on 7/20/16. On 7/25, 5 days after I called, a technician came from a local repair shop called Ago Appliance Repair, he diagnosed the problem and gone in 5 minutes. Two weeks later, he showed up, replacing the generator, error code changed from 23 to 21. Three weeks later, not to mention with my endless calls with Ago and Electrolux customer service, the technician came back replacing the board, didnt fix the problem. Another three weeks later, the technician came back again replacing another board, did not fix the problem. Another two weeks passed, I have been calling almost every day because Ago keeps telling me they dont have any update but you are welcomed to call tomorrow. Im like an idiot sitting in the dark and wondering should I call or should I not because it doesnt matter, they wont give you any solution. The technician literally told me on all his four visits that replacing the whole unit is the only solution, and he said that Electrolux should grant that instead of wasting everyones time and money, he knew from his experience this is irreparable. I called Electrolux four times during the past 10 weeks, telling them what the technician said to me to replace a new unit, they denied and didnt offer any solution. This has been more than frustrating as if you dont know what to do and what to expect next. Id be really appreciated if anyone can provide any constructive suggestions.

Purchased 1st refrig in 2011. Problems with ice maker, replaced with new one, making ice but it switches to water mode and shoots water all over the floor. Cant fix. So now I am waiting for them to send me my 3rd refrig. I hope it comes soon before my wood kitchen floor buckles from all the water that leaks out plus water is leaking inside the unit. The back of the refrig is oil canned, I can hear water dripping 24/7. My previous cheap brand refrig I had for 18 years never 1 problem. I hope this new one is the keeper.

I purchased a $3000 Electrolux EWF01 refrigerator March of 2014. In July of 2014 it stopped working. I went to Home Depot where I purchased it and received outstanding customer service. They gave me a loaner and delivered it the same day so I would not lose my food. Thanks Home Depot. Electrolux sent me a new refrigerator (same model) in I believe it was November of 2014. It is September 2016 and the sealing strip around the freezer is falling off and the trim is cracking. I called Electrolux and was advised the best they can do is give me a list of certified repair companies in my area. The poor ice maker by reading the reviews is apparently well known now. I would not recommend purchasing this product at any price.

Our Family purchased the Front Loading Washer and Dryer, just under five years ago. To be honest we were happy with the set for the first three or so years. Then we started to notice a Gas smell in our Laundry Room. We had our local gas company out a couple times to try to locate the problem. They could not trace the source? (We always were throwing a load in the washer or dryer, as we were leaving to run errands, work, or whatever). So we never could figure it out for the longest time. Come to find out, while the dryer was drying our clothes, Natural Gas was leaking not from the gas lines, connectors, or something that you would normally think! But from actually around the Drum while the clothes were drying. (Thank God we had good ventilation. Who knows what could have happened) After determining the source, we finally had a Electrolux Authorized Service Person to come out. Come to find out it is a $500 Part, that we have to order and then when it finally arrives, they can come back and pay additional fees to pull it out of the tight fitting Laundry Room Upstairs. At that point we were very upset with the Service Man, who then explained how Electrolux has become a company of ill reputation. To date the washer and dryer now sit in the middle of our garage floor, sacrificing our Indoor parking. We just went out and purchased a Brand New LG Front Loading Washer and Dryer Set. We had attempted to try to get some sort of arrangement made with Electrolux, but was met with the same stone walls everyone else here on this board seems to. Pay money, pay money, go away or do not pay anymore money, but go away. I am hoping that there some class action lawsuits filed and then and only then will they be forced to eat their praised product lines.

French Door $3,000.00 JUNK. Short story... Purchased one, 13 service calls in one year. Almost had to sue to get a replacement. Second one lasted 2 years, ice maker lasted 6 months. Moral of the story!!! Horrible service, horrible product. Looks good works bad. Its a shame to make a nice fridge that is an ABSOLUTE PIECE OF CRAP. Never again with Electrolux we went commercial...

If you are interested in purchasing a self cleaning oven that you must clean before using the self-cleaning feature then purchase an Electrolux electric free standing stove... I purchased it in February of 2014 and had problems with self-cleaning from the beginning... Customer service says the stains that remain are cosmetic, therefore, they cant do anything... Oh yes and they also sold me a 2012 model which Electrolux says is legal as long as its boxed, hasnt been used blah, blah, blah... Run, dont walk away from purchasing this stove...or if you are looking for good customer service and appliance policies, dont expect satisfaction.

I have had this stove for about 2 months, replacing a 20 year old smooth top range. I thought this was a lot of bang for the buck with some features of much more $$$ stoves. I researched quite a bit and found the price very good @ Best Buy, since according to the salesman, the BTU rating is low for today's standards(how fast DO you need water to boil?), so the stove had been marked down for 'clearance'. It is smart looking and performs as expected. One minor mishap that one night it beeped with an error message while I was in the middle of cooking dinner and the only remedy I could find with some internet searching was to throw the circuit off and back on. It hasn't happened again. I use the stove 2-3 times a day as I cook and bake almost daily.

Contacted Electrolux over a week ago when my ice maker on the fridge quit working. They called me back in 3 days and stated I would be getting a call from a service tech within the next couple of days to schedule an appt. Never received a call. I called Electrolux to advise and they stated they again would contact the service tech. I received a call from the service tech stating they do not service Electrolux contracts, and they have no idea why Electrolux would contact them as they only service Frigidaire contracts. I called Electrolux and advised of my conversation with the service tech. An Electrolux mgr. stated he would elevate my service request and I should hear from someone in 2-3 days. I asked, then how many days before I would be able to get service. He basically gave me the impression I should be glad that he elevated my request. I gave it some thought, looked in my yellow pages and noted tons of refrigerator repairmen. Called Electrolux back and asked if I should find someone to service my refrigerator would they reimburse? They said I would need to pay the service tech, submit the bill to Electrolux and they would determine if they would reimburse, because the repairmen in the area were not designated Frigidaire repairmen. So, here I sit, just thinking what an absolute nightmare and waste of time and money dealing with what appears to be a worthless Electrolux warranty.

Im on my 3rd replacement Electrolux refrigerator. This replacement is an Electrolux French Door refrigerator. It has been seen by two different Electrolux appointed certified repair shops. The problem is the interior casing is melting near the top 2 bulbs. Both repairmen from different repair shops said that they have been seeing this problem, and that some have heated to the point of serious damages. I was told by both Electrolux repairmen, that the problem was irreparable, and reported it as so to Electrolux. Electrolux disagreed with both repair shops. Electrolux continues to try to send a repair shop, to agree to do the repair their way. Electrolux continues to evade the big problem of fire, and continues to be inconsistent with its responses to me. Last week, they said it is absolutely irreparable, and this week, left a message on my machine, that denied the replacement, in lieu of some Epoxy to do a cosmetic repair. What about the high heat from the bulbs? What about the repair shops that deny this resolution? Is this a fire hazard or not? I still have warranty.

Ordered a new fridge freezer from Electrolux and expected delivery tomorrow. Unfortunately they have invoiced my supplier and lost my fridge so no new fridge freezer tomorrow! I telephoned Electrolux customer services... and waited... and waited... and waited. After over 10 minutes I decided too many people must be complaining about their dreadful service so I gave up, hung up and phoned my supplier to cancel. I have now ordered a fridge freezer from an alternative supplier... Electrolux? Never again!!

We bought a new front-loading washer and dryer from Nebraska Furniture Mart in February 2017. The dryers CPU board has already went out and quit working. When we called for warranty work and had it looked at and called back to Electrolux to find out about parts they said they were on order and might take 2 weeks to get fixed. Electrolux doesnt even carry parts for their own products! Now the washer wont even complete a cycle without having to rinse and spin twice! I will never buy anything from Electrolux again. $2000 for crap! I have learned my lesson and will never recommend these products to anybody including my enemies! Electrolux is a very cheap-made machinery with poor customer service!

I purchased the Electrolux 32 Built in Freezer and Fridge in June 2016... after remodeling my kitchen and buying all new appliances. I decided to spend a little more for the built in freezer/fridge... what a big mistake... HUGE!! After 3 weeks, my Built in Freezer quit working. I contacted Electrolux and they sent a technician out 5 days later. The technician told us he would contact Electrolux.After waiting over almost two weeks the repairman came back out with what he thought was a fix. Unfortunately, for us, it caused the freezer to climb temperatures that were worse than before. We called Electrolux again, and they sent the same company back out to do the repair. Once again... that did not work. Once again, I contacted Electrolux. They sent out the repairman again, it was fixed by the technician who said, Im pretty sure this fixed it. Sadly, it failed again.So once again, I called. It was fixed again and worked for almost 2 months... only to find that again, I had soft ice cream and meats. Once again, I call and I am not happy. After all this and being told over and over (as I now find this seems typical for their customer service) is the repairman must deem the repair unrepairable in order for them to replace the appliance. Once I finally had another technician to my home, he indeed said that the repair was deemed unrepairable, and told Electrolux the same.Once I called Electrolux back and told them this, they said even though he deemed it unrepairable, our IT guy did not, so we are requiring him to repair it. So once again, I have gotten the run around from Electrolux. They came and repaired it now 5 times. (I called them today so it will be 6.) I have lost frozen goods, twice and now... I will end up losing frozen foods again... because its currently not working. My freezer is now only 3 months old. This is unbelievable to me. I based my decision on what my appliance company said about their refrigerator/freezer and sadly, I am hugely disappointed. I have never, ever had an experience this awful. As a matter of fact, I have never, ever written a complaint. Unfortunately, I had to write my experience to make sure the next buyer was savvy enough to find these reviews helpful with their next decision. I will never ever buy a product that has the name Electrolux on it after this experience.

Bought this washer on the recommendation of a friend, and I'm so glad I did! It's so quiet, unless it's on its final spin, but that's okay as it really extracts the water. Love the features, and especially like the pod function and the steam! Best washer I have ever owned.

I was replacing all of my appliances so one by one I went to store and said I want the best and they always told me Electrolux! The sweeper handle broke the first week I had it! They did send me a new one, but the suction for the hose is the worst I ever had! I had to get my Kirby back out! The gas stove a digital light burned out on clock after about a year! The dishwasher is broke and has been for a year or so, it only lasted about a year also and it never did do a good job!The microwave makes a terrible noise if you try to use the oven part! It scares me so bad I wont use it and I only tried it once! I must say though, I do like all of the different setting it has! The microwave and stove have a confection oven in them! I own rental properties and have bought a lot of appliances and I must say, I had a lot better luck out of a lot cheaper ones! So I will never buy Electrolux again! I was very disappointed! Im glad I didnt buy a refrigerator!!

About 3 years ago we remodeled our kitchen and purchased the top model refrigerator that Electrolux had to offer. Within a year, they replaced the entire refrigerator for free because the ice maker could not be repaired. After owning the second refrigerator for a year, we began to experience problems with the ice maker again. We had to pay $250 to have the ice maker replaced. Now, another year in, we are having issues again. The ice maker has stopped producing ice again and I have had to call a serviceman to come and repair it. This is really frustrating and disappointing. I would never purchase nor recommend an Electrolux refrigerator again. Call Electroluxs customer service was fruitless.

Our dryers door broke. When we called they sent us the wrong part. When I called to fix it, they told me that it is our fault that we have asked for the wrong part and the time period for complaints has just expired; so they cannot take it back, and I have to start a new ticket to replace the door. When I have asked for a supervisor they hung up on me. The tone of the person on the line was not only indifferent but annoyed by the fact that she had to talk to me. It is an incredibly frustrating experience to deal with people who are not only unhelpful but personally detached from their firms mistakes.

I purchased a washer and dryer combo about a year ago that came with a $100 visa card rebate. I submitted the rebate application that day. I waited for months but got nothing in the mail. I decided to call back to see what was going on and it turns out that the rebate was declined because my zip code was missing from the invoice from the store, yet I entered it on the application. All the other information was identical. They state that I was notified via email but never received anything regarding it. Electrolux refused to resend the $100 gift card when I contacted customer support. I see similar rebates currently advertised on their products so I dont see why they cant just resend the gift card.

We purchased this expensive refrigerator in January of 2014. The in freezer ice maker does not stop working even when the ice bin is full. When opening the freezer drawer the ice cubes get knocked off into the back of the freezer and when the drawer is closed the drawer gets knocked off. The drawer slides and the drawer will not close properly and is difficult to correct. The plastic fascia on the freezer door cracked and Electrolux will not offer any compensation to repair this manufacturing defect because it happened two months after the year warranty.

After four months the refrigerator broke. They made me wait two weeks before even offering a loan fridge. I had to call them and spend hours on the phone to come up with any solution (other than not having a fridge). They asked me to go without a fridge for four months because the part they needed was on back order. Bad products + bad service = really really bad company.

Electrolux has been nothing but an aggregation. I carefully selected this wonderful looking piece of equipment only to have the fridge konk out. Service was nothing but a run around...3 service visits and replacement of the mother board still resulted in an epic failure of now both the fridge and freezer. Local service company completely useless. Cannot express order parts. Dont even have basic parts for something that apparently is a chronic issue! Its going on 3 months with no fridge. Electrolux totally unresponsive pointing finger at repair co stating they cannot replace unit unless the company deems it unrepairable. Service co is so bad they move at a snails pace. Third visit stated that had never been to the house for a call before. Too many crossed wires. RECOMMENDATION: BUY A KENMORE FROM SEARS!

Can only wonder if the GE acquisition is a factor in the terrible cust service from this once prestigious company! Previous service calls were handled professionally and never had an issue until Sept 15 when I called cust service and ordered replacement part which covers the motor, etc on back of refrig. Unit arrived approx 10 days later damaged beyond use due to improper packaging of unit (modified box broke open, packing material missing, and unit was crushed). Called cust service back and a replacement unit was shipped out and arrived 4 days later but it was the wrong part. There are only two parts on the backside of a refrig -- the metal plate covering 90% of the unit and the cardboard panel covering the motor, etc! Called cust service again and was advised even though Electrolux rep ordered the wrong part, they would only waive restock fee and I was financially responsible for return shipment for a 35 x 13 x 5 box. Lastly, submitted online complaint to cust service expressing my disagreement with the shipping issue. Next day received email reply stating Saw you called in and matter was resolved by waiving of restock fee.I seriously question if there is some type of learning/listening disability issue (such as Attention Deficit Disorder) with the Electrolux service staff. Or perhaps they just dont care -- put in their hours and collect a paycheck and go home. Three out of four reps failed to listen/absorb what was being said and merely mouthed platitudes and repeated errors. While I was very polite to all of the cust service reps, I am thoroughly disgusted with the corporation and would not recommend Electrolux products.

We received a replacement washer, which does not have any technical problems. We use the replacement very carefully, hoping it will last.

I will pitch in with a control panel complaint too. I had to replace panels or boards, and the clock control. It cost me about $1,000.00 to get it sorted. This on a range less than 4 years old. We expected it to last at least 8 years. And it was expensive. The repair folks indicated they see a lot of condensation problems. Electrolux hasnt got a handle on this. I contacted Electrolux and they initially seemed helpful, but they were just stringing me along. They said they would give me a reduction if I bought a new one. Right! I cant hardly afford the repairs on the one I have let alone spending another 2 grand on a new range. Stay away folks, stay away!

We have a maintenance contract w/ Electrolux for French Door ref purchased Dec 2010.. We were advised by tech contracted with Elux that the company made this ice maker for 18 mos. Due to failure of same, ice maker replaced in new products. Currently, we have had no ice maker since Jul 7 2014. We have had terrible service from both Elux and local tech. All reps apologize for inconvenience, appreciate our frustration, take a msg and nothing happens. I have a ref/file number, still no resolution. Page 1 of the Maintenance service contract states No Lemon Guarantee with requirements that we have met. Being that we have a ref/file number, tech said unit would be replaced. Again, poor service from Electrolux service i.e advised that no photos recd, no report received when service provider, MasterTech contact Lydia, says photos were emailed and report was sent to Elux. MasterTech sent email photos to me yesterday at my request. I forwarded these emails to Elux to Stacy, customer service (?) rep at Elux with request that she has recd email. No response. I am going to contact local vendor as well as TV station, The Turko File, to report this terrible service. As a very satisfied customer with ref but very unsatisfied with ice maker issue and no real assistance other than empty apologies, its time to move to another level. We referred this style ref to friends who purchased after we did; they evidently have the upgraded ref w/ ice maker and love the product. That being said, I would not purchase an Elux ref EVER again and their contracted service technicians are paid very little - they are not paid for additional visits. A losing proposition for techs and then ultimately, us as consumers.

Got this washer and dryer back in May 2011. Immediately I started having problems with the washing machine. The pump is out now and its been out for two weeks and nobody knows if they can get the part or whats going on. Very disappointing in Electrolux. I worked for this company for 30 years and know how!!

All oven racks must be removed before cleaning, had I been told I never would have bought it.

I purchased an expensive slide in gas range. The self cleaning oven would not work after a few times because it insisted that I remove the racks. The racks and side pieces were removed! I cannot remove something that is not there. Therefore, I had to clean the oven myself. Keep in mind that I cannot use any type of cleaners since this is supposed to have a self cleaning oven. Not an easy task! Also, when I was able to clean it leaked down the door and the door looked dirty.

This fridge fit the existing under the cabinet space. 5 years in, every plastic piece of trim has cracked or broken. I love everything about the inside, but it looks horrible. Cheap plastic on a very expensive refrigerator. I was worried about the noisy ice maker. Honestly it is a 6 second noise every once in a while. This trim, another piece breaks off every week.

I want everyone to know that these folks do not stand by their product even when you have paid extended warranty since 2011. They are telling me I have to live with ice buildup in the top front of the freezer and across the top and left side of the door. WHY. They have set me up with 2 service companies (GURU from Bonifay, FL). Tried 2 weeks and they were a no show. The last one was JC Appliance Dothan, AL Called twice and text them twice and they confirmed the appt Electrolux was suppose to have made nor did they answer the call when they tried to call them themselves.So they set me up with AL POWER in between those two starting first part of December, came back end of December and 2 weeks later came back and I still I have. Company says, There is nothing we can do. It is due to heat and humidity. BUT I have had this freezer since 2011 and have had 8 years of all SEASON and it just started building up last year. AND if that is it why is only in those spots and not the entire freezer. I have contacted BBB and they have contacted the company but all Electrolux had to do was let them know they contacted me NOT helping to fix the issue. I have been dealing with this since Nov 11, 2018. I pay them to have good service companies that know what they are doing and show up. Why do I have to accept an unacceptable results. They cant prove its humidity and I cant prove it isnt EXCEPT LAST YEAR WAS NOT THE FIRST YEAR WE HAVE HAD HUMIDITY. We are in the south, we always have humidity. I pray the good Lord with help me find someone that can point me into the direction where I can get help. BBB suggested contacting Atty General which I did (hope I did it right) but with the recent shutdown doubt I will hear anything. I will NEVER buy another product from them. They just dont care. I wished I could convey to everyone just how little they do care.

Anyone thinking about buying a Electrolux appliance, do not bother. Save yourself the time and aggravation and stay away from this brand. My washing machine is not even 2 years old and this is the 3rd time its had a problem.

The burners are very difficult to adjust particularly the large one. I have had a repairman and gas co. technician attempt to correct but could not. Also the led panel on the top had a led burn out and now the time is incorrect. This was not an inexpensive range.

I have a brand new home with brand new appliances. Since we purchased the home in January the dishwasher has never worked correctly. We have had repair persons out to repair it 4-5 times. Every time they leave it is worse than when they started. Last Monday June 15th a repair person came out, the dishwasher does not work at all now! He told me he would put in a request for replacement, he did not.. So after receiving no contact regarding the dishwasher I called on Thursday June 18th, the lady that day told me she put in a request for replacement and someone would call me with 24 hours.After receiving no phone call as of Tuesday June 23rd I called back. That lady told me that I was told incorrectly and it could 48-72 hours. So after receiving no phone call as of Wednesday June 24th I called again. No supervisor was available but the lady I spoke to said she escalated the request and someone would call me within 24 hours. After again receiving no phone call as of today June 25th I called again. This time the lady said I was again mistold. I was now told it would be 3 business days, not 24 hrs.As you can see I can not understand why no one will call me back and my dishwasher has not been replaced/repaired. We were going on 12 days without a dishwasher. While I understand this isnt a 911 emergency I have four kids and a life. Being that my house is brand new and the appliances were an upgrade Im a lot pissed off!

I have a dishwasher that cost me over $1700 and it is a POS. I have spent more time and money on this POS and it still will not work. I bought the dishwasher, Dub oven and the stove top and fridge and they all have had problems. This was the top of the line stuff and it is crap and they dont stand behind their crap. The first time I turned on the dub oven, the first item, the glass broke. The fridge is falling apart and the ice maker works sometimes and sometimes not. This set will be six years old this Sept 2014 and all needs replaced and needed it 2 years ago. Parts are way too high priced and they know it. Keypad is $300, control board is $200+, the rack is $400, come on. I will tell everyone I know about this CRAP!

This is the worst experience I have ever had. Six months ago, moving to the new home, everything is fine but the Electrolux washer keeps giving me headache. Same sensor problem happened 3 times. There are 3 different companies that came to fix it. Okay, finally its fixed, but this is not a very good sign to have such a new machine with recurring problem. I had a very bad feeling about it, but they refused to replace a new functional one to me. No refund! No replacement. Live with it!Recently I found a lot of mold within the gasket and even the hardest clean layer. I tried to wipe it ever since I found it, but it just keeps coming back. I expect a new gasket, but the customer service said its not covered by the warranty. I need to pay for the part $155 + tax + techs labor. What? Is this my responsibility? The poor design is trapping the water. They said I need to leave the door open and clean it every time. There is a gap very, very hard to reach in. I cant imagine the front load washers door needs to be left open to air dry. No wonder there are horrible news about kids got into the washer or dryer. I am buying a $1,400+ washer, but I need to wipe it after each wash? High tech or more work? Reading their FB and saw many people complain about all types of appliance they bought. I wish Id read it! They really dont care about their reputation and no customer services at all.

Electrolux has sent out their repair service 8+ times. Each time the service tech. calls in to Electrolux support to find out what to do. They are unable to get below 40F. Lots of spoiled food. Have to be there each time, 4 hour window. Have to empty out fridge each time. Now Electrolux is sending a different service company and replacing parts the other service co. already replaced. They are coming for 2nd time. The customer service contacts at Electrolux are unhelpful and will not give me someone to talk to who can actually do something.

We purchased a Frigidaire side by side less than 2 years ago. Yes, I understand it is out of warranty, but when it caught on fire this weekend at 10 at night, I called a repairman to come look at it. Our model is FFHS2611LB4. We were informed that the water line was not sealed correctly at the factory. Also, the access hole is directly over the relay overload. I spent over $200 for the repair which is not much considering what could have happened if we were not home. Just got off the phone with customer service and of course they will not do anything. Was offering to give us 1/2 off on parts. That doesnt really help when it has already been fixed. I will not buy this brand again. Faulty merchandise and poor customer relations.

We had to create space on our kitchen counters and decided to use the area above our stove. We had the small cupboard presently in place cut done by a few inches, removed the old range cover, and installed this microwave/ convection oven. Because of the convection oven, we are able to have three ovens at that location. We have a GE double oven with the control board on the front. Sometimes we use on of the stove ovens as a warmer, which we do have the space to add.

Hi. I would never ever recommend to buy products from them. I had the worst experience with them by purchasing Frigidaire washer dryer unit. Had motherboard problems after 2 weeks of purchase. Called customer care atleast 10 times and no one is bothered and they just keep saying we have ordered parts and waiting and waiting... To put it short I did a BIG mistake buying frigidiare product. Never ever buy their products.

We purchased our home in December of 2016. With the purchase included a new Electrolux $2700.00 side by side refrigerator. Within two days of moving in, the water dispenser stopped working. After 5 visits from a technician and 5 replaced freezer doors, the builder agreed to replace the unit. Electrolux received call after call from our technician regarding the issue and we were told via the technician that Electrolux wanted us to pour warm water through the ice dispenser on a daily basis. If I am correct, the user manual did not indicate that this was required on a daily basis in order for the dispenser to work. I would not recommend the purchase of any Electrolux products; poor quality and poor customer service. BUYER BEWARE.

On March 16, 2016, I called Electrolux to request a warranty repair of my then 10-week old dishwasher. The phone rep asked numerous questions, including what, exactly, was wrong with my dishwasher. She then instructed me how to try to reset the dishwasher (which failed), and then she scheduled what I thought was a repair appointment, five days later on March 21. The rep asked me whether I preferred a repair time window of 8:00 a.m. to noon, or noon to 5:00. I said I preferred morning as I had an afternoon appointment. The rep then told me that Whitman Appliance Repair would contact me the day before to tell me my specific appointment time.The day before, sure enough, Whitman called only to tell me that would see me between 10:00 a.m. and 2:00 p.m. I said that Electrolux scheduled me for 8:00 a.m. to noon. Whitman said they could come between 10:00 and 2:00, or they could reschedule for a later date. So at the last minute, I had to schedule an entire vacation day off work and reschedule my afternoon meeting. On March 21, Whitman arrived as scheduled. The repair technician walked into my house, looked at my dishwasher, and said, Whats wrong with it? I said, Didnt Electrolux tell you? The technician said, They dont tell us nothing. I explained the problem. He then said, You need a new blah blah blah (a part). Well have to order it, it will arrive in 3 to 10 business days. Then we will call you to schedule the repair. He then took a few pictures of my dishwasher, including a picture of the serial number.He was in my house for all of about 30 seconds. I said, You mean I wasted a whole days vacation so you could ask me the exact same question that I already answered for the Electrolux phone rep? He said, Well, I needed to get the serial number. I said, I needed to tell the phone rep the serial number before she would schedule the repair! He said, I also needed to take pictures of your dishwasher to document any pre-existing damage, so you cant sue us to fix something that wasnt our fault. Great! I blew an entire vacation day so that Electrolux and Whitman Appliance Repair could cover their butts.Finally, on March 29 -- 19 days after I called Electrolux, I got to schedule yet another vacation day and my dishwasher was finally repaired. The complete lack of even basic communication between Electrolux and Whitman and the long (half-day) appointment windows for repair convince me that Electrolux and Whitman Appliance have absolutely no regard for customer service. I will think long and hard before I ever buy another Electrolux appliance. NEW TOPIC: The dishwasher I replaced was a very low-end model. The Electrolux was, at $888 retail, what I thought was a mid-to-high range model. It has a stainless steel interior and a third rack, which I liked. However, I learned the expensive way that a more expensive dishwasher does NOT clean my dishes any better than a cheap one. The ONLY real difference between my old dishwasher and the new Electrolux, is that the Electrolux is quieter when running. However, the noise level of my old dishwasher never bothered me or my family. Our bedrooms and TV room are separate floors from the kitchen, so we rarely heard the old dishwasher. And even if we were sitting nearby, we could converse or play music or do whatever without ever being bothered by the dishwasher. If I ever have to buy another dishwasher, Ill choose a cheap one (and very lucky NOT an Electrolux).

After less than six months my new side by side refrigerator started making a loud continuous noise. Two different technician has been out seven times and indicated many of their customer have the same problems. Electrolux refuse to replace.

Horrible... My wife and I purchased a brand new Electrolux front load washer Dec. 2016 and just shy of a year the main bearing has failed! We are not heavy users of wash. We had a Kenmore Elite H4 for 13 years with no issues, until the main board died! We purchased based on reviews etc. and now regretting not going with another brand. Electrolux used to have a solid rep but now I will never recommend or purchase an appliance from them again.

This double wall oven (EI27EW45JS) has many problems and does not work properly. Temperature controls are out of sink. Overheating in upper stove with discoloration of finish, lower oven is not getting the required heat. Bread proof is not holding temp at 100 degrees and overheats. No help from manufacturer after more than 1 hour on the phone talking to 5 different people.

We purchased a top of the line Electrolux french door refrigerator. We did not purchase extended warranty and after a short 2 year period, the door ice maker sensor somehow was pulled into the ice crusher causing a short that took out ALL computer boards. The refrigerator basically died - cardiac arrest - A repair not under the 5 yr category and nearly half the cost of the $3,600 we invested in the appliance. The only remedy Electrolux offered were discount on parts, but cannot find repairman to work with this arrangement. We are forced to purchase a new refrigerator and cannot justify getting style I want due to money already spent. Since Electrolux would not stand behind their product, I do not recommend anyone buy Electrolux products!

I bought a Electrolux refrigerator in 2011. The refrigerator is a $4,000.00 piece of junk. Not only is it a product with multiple issues, one being a fire hazard, 2 the ice maker never worked properly. And the customer service is even worse than the product. I called to have the ice maker repaired but when the repairman came, he said, there was nothing he could do because he didnt see a problem. The fire hazard - is that the lighting unit burnt a hole right through the liner. Which I called on and they told me I was out of warranty and that they never heard of that particular problem BUT lucky for me, they sold a repair kit for the particular problem! LOL, really?I decided to contact the BBB because I refused to give Electrolux a dollar of my money. I had communication with Electrolux learning that the refrigerator liner was still under warranty. Or misleading me to believe it was under warranty. Their words were the cabinet liner, compressor, and something else had a 2-5 year limited warranty. With that letter in hand I contacted Electrolux and they agree to send a repair person out to repair the liner but if it was considered to be cosmetic that I would be responsible for the charges. I thought to myself, how in the world could they find this cosmetic? It is a fire hazard and clearly a factory defect.The repair main showed up to my house a couple days later and told me that it was not fixable. Armed with the same letter from Electrolux I gave him a copy of it. He said OK this clearly states you are covered for under warranty and I putting in a request for a new one. But dont hold my breath because its his experience that Electrolux doesnt honor their contracts. They always stick the customer with the bill. And as far as the burn hole, he has seen it many times and is very common for it to happen with their product. They of course did not honor their contract. They refused to cover anything. And deny that its covered because they deemed it cosmetic! Horrible company. Hopefully no one has to die before recalling this fire hazard.

We purchased the Electrolux washer and dryer in 2017 and immediately had a problem with it clanging and banging. We had two techs out and they couldnt find an issue. Now the pedestal drawer broke! I owned a Kenmore front loader for 15 years and never had one problem! Today I called about that part and explained that it still clangs. My husband says its a design flaw and even tho we empty the lint screen after every single use, it is escaping and going into the motor. Today they said they cant cover sending someone out again. Its beyond the time limit! Really!? Dont buy any of their products! The company doesnt build reliable products and then try to pawn it off on the consumer and blame us for waiting so long.. I said its not my fault twice they couldnt figure it out. Never ever ever ever will I buy anything electrolux! Terrible products and worse customer service! They dont even deserve one star. I would give them a negative 5 if possible!

I bought the $3000 Electrolux ICON Professional Series Gas range because it looks great and has all the features you could want. Its been a nightmare - weve had one malfunction after another in the four years weve owned the stove and Electrolux customer services is the worst of any consumer products company Ive dealt with. I will never buy another Electrolux appliance and suggest you dont either! After dozens of attempts to solicit help with the oven, their customer service people range from clueless to nasty, and couldnt care less about getting it right for the customer. They just read their script and evade accountability. Theres obviously something seriously wrong with an oven that breaks as many times as mine has. Five issues Ive had: The first year of ownership, the oven’s glass door shattered during the self-clean cycle. The next year, the convection bake control stopped working. After self-cleaning again, the oven door locked and wouldnt open, so the power relay board needed to be replaced. Sixth months later after another self-cleaning, again the door locked and wouldnt open. This time, the authorized repairman reset the thermostat. Now theres a “boom” sound whenever I turn on the broiler, and the repairman said we need to replace two igniters. Repair costs have been exorbitant, and Electrolux has been extremely difficult to deal with. Understandably appliances can malfunction, but when this many things go wrong and Electrolux refuses to take responsibility - the bigger problem is that the company doesnt stand behind their products!

I bought Electrolux Fridge for a small condo. The Fridge is tall and slick, perfect from my condo that is used only 3 months a year. Problem: makes a snoring sound, water in the back of the back of the fridge, drips all the time. Sometimes it freezes. I called Electrolux from the store, they told me I have to talk to the manufacturer. They send someone but the problem remains the same. I called them again. They told me since a year has passed I have to pay one of their authorized technician to look at it, so I called a technician and paid him. He came while I was away. I assumed problem is fixed. When back in Toronto the problem is worse. Fridge has more water on the back. I called the manufacturer they said they never received a report from their technician and since a year has passed it is not their problem. Basically Electrolux does not and does not stand behind their product. They will have a reason not deal with you. I tell everyone please, please do not buy Electrolux Fridge. It is a problem. Do not judge a book by its cover. It looks good but it is the worst quality you will ever get.

I really have no complaints regarding my front load Electrolux washer but I do have a complaint about the extended warranty! The clip which locks the front load door of the washer broke in half. I called Electrolux on Saturday of Labor Day Weekend. They said they could not get a repair person until Friday, Sept. 11th. They gave me the name and phone number of the repair service who would be coming to repair the washer. I called them three days prior to the service call and told them what was wrong with the washer as I did not want to wait another week for them to tell me they had to order the part and to give them my cell phone number since I would be at work when they called to confirm. I got home late Thursday nite and there was a message confirming the service call for Friday. I called, left a message with my cell phone number and asked that they give me a time frame for the service call and again explained what was wrong with the washer. She said she would have to call me back and let me know if they could get the part. She called back and, of course, they did not have and could not get the part! I was very annoyed since I purposely called them to let them know the problem, as that was the only problem with the washer. I admit that I was irritated, and did raise my voice somewhat, and was told they would not come at all since I was already aggravated! I called Electrolux, they told me that there was nothing that I could do or they could do and that I will have to wait for another repairman (another week). And that if they did not want to order the part in advance that was their choice. That they could come look at the machine, decide what is wrong and I would have to wait if they do not have the part.

In January 2016 I purchased an Electrolux electric range, model E130EF4CQSB, serial number AF55000584. In February 2017 while I was cooking dinner one evening, the glass cooktop suddenly shattered. I called Electrolux customer service and was told to email pictures of the damage, which I did. About five minutes later Electrolux called me back to say that their technician had determined that I caused the damage by dropping a heavy object onto the cooktop. I protested that I had done nothing of the kind, but was told the technicians judgment was final and my (five-year) warranty on the cooktop would not be honored. Subsequently I had to pay $570.40 to have the cooktop replaced. I do not believe that Electrolux has a technician standing by at all times to assess broken cooktops. I think the company simply defrauds customers by declaring falsely that customer abuse has occurred.

The product is the french door refrigerator. The ice maker does not work after doing the quick fix reported on the net. I shut down the ice maker and turn it back on for a good year. There are so many reports on this. In addition to it not working, the ice maker leaks and makes a puddle by the water dispenser. Everyone complains about the ice maker. This being the case, it is probably a bad engineering design. You would think the company would be ethical and back the product and do a recall and fix the problem but no recalls! There should be. I would like to see a class action suit against Electrolux to force them to do a recall and pay to fix the problem. I would love to talk to anyone willing to do this.

I contacted Electrolux because a bad smell was coming from the drain pan, since this was the first time I ever had this problem. When I tried to pull the drain pan out to empty, it was to my surprise that the pan would not coming without taking the fridge apart. Since this was a manufacturing defect I would think they would offer to take care of the problem. But I got an e-mail from customer service to tell me to lay on the floor and stick a rag into the pan to empty or use a turkey baster. Since I am 66 years old and a stroke victim that is not an option for me they refuse to do anything. I contacted Lowe’s where it came from, their customer service offer no help. Sorry I have vision problems so caps are the only way I can see what I write.

I purchased my Electrolux french door refrigerator from sears in 2015 and have had problems ever since. It does not keep as cold as it should and randomly stops cooling. The thermometer on the door shows a constant 34 but a thermometer placed on the shelf shows approx 48 depending on the location in the fridge. Then randomly every couple months or so the high temp alarm will go off and the fridge gets warm. Technicians have replaced control boards and tested everything but cannot figure it out. Best they can tell the evaporator is freezing up but they dont know why. We have a mini fridge in our kitchen to keep our dairy and other delicate groceries in. Thats just sad, we trust the $100 fridge but cant trust the $2500 one.

We have had to replace the upper inside blue liner twice as the porcelain or wall burns totally through. This is a $3000.00 plus oven and we now have been waiting over three and a half months, as ELECTROLUX has them on backorder.

This Range/Oven had all the features I was looking for. Besides looking great, the range has a fast boil feature which saves a lot of time. The oven is convection and has a roast mode which was high on my must have feature list. Oven consistently cooks evenly. Overall this Range/Oven is a wonderful addition to my kitchen. I would definitely recommend this to anyone in the market for this appliance.

Electrolux refrigerator EW23BC711S SN 4A04802394 never worked properly. We have a service contract **. The freezer never closed tightly and we have experienced frosting from time to time. The ice maker has never worked. It does not maintain the right temperature to keep the ice from melting. Ice turns into solid block and is not usable. All the parts that could be replaced have been replaced as per comments from technician. There is a design flaws and the technicians have repeated that they have many issues with these refrigerators. Under the service contract, a replacement is called for after 3 similar calls. We have asked for a replacement and all Electrolux does is to send more technicians trying to wear us down. Well have no choice but go to court to get satisfaction.

We upgraded our kitchen appliances to what we thought were top end appliances - Electrolux. Firstly the dishwasher. Turbidity module went at 14 months and door leaked at 18 months. Module was replaced and door seal replaced. It still leaked. After reviewing similar experiences and complaints we cut our losses, scrapped it, and bought a Kitchenaid. Beware of the razor sharp metal edges when you try to remove it. The quality of the oven is no better. The oven door does not close tightly causing the light to stay on. Apparently it needs new hinges or possibly door. Needless to say, based on our experiences we will not purchase any more Electrolux appliances.

Bought a kitchen full of Electrolux Products. Ice maker in frig has never work and 6 repair visits that has not changed. Drawer Frig has had the wire harness to the control panel replaced twice. Dishwasher has stopped working 3 times and all the program lights flash. Turning the power off for a day will reset the control panel for awhile. Am sure that wont work forever. Electrolux knows their ice maker design is bad. How many upgrade kits does it take to figure that out? The repair man that Elextrolux sends is never on time. Today he was going to be here between 10:00 and 2:00, arrived at 4:30. Products and service are terrible. When you contact Electrolux for warranty service, they ask you to take a survey and give ratings. If you checked the box to have Electrolux contact you, dont wait too long, they wont be calling. Do yourself a favor and buy another brand.

Problem with french door fridge - Ice replaced and repaired at least three times. Ice machine now corroding and drop black debris into ice cubes.

I purchased a new Electrolux slide in range with a self cleaning oven in 2010. At the time I also purchased an extended warranty and am so glad that I did. Since then every time I clean the oven using the self cleaning feature, the oven comes out spotless and then refuses to work. Each time it has been repaired it has needed a new motherboard. The technicians say it is a common problem that they encounter with this model range. I love the range, it is a ceramic top...easy to clean... easy to use. I simply would like the oven to work as it is meant to. This was a $3000 range and I have been very disappointed in the design flaw of the self clean feature.

I bought a new Electrolux washer and dryer from Home Depot online in November of 2017. The dryer has not worked correctly since it was installed. After contacting Electrolux, they sent a repairman out twice to fix the problem with no resolution. The second time, after taking the dryer completely apart and replacing the motherboard and wiring harness, the dryer wont even run. Electrolux will not replace the dryer and wants more repairs done before even considering a replacement. I bought a new dryer and now its a used dryer!

This is a letter I am sending to everyone and every review site and agency. We have discussed this with Lowes and Electrolux AT EVERY REPAIR ISSUE. We cant afford an appliance that has proved it will need repeated repair.We purchased a beautiful Electrolux EI28BS56IS stainless steel refrigerator from Lowes in Meridian Mississippi 11-30-10. We had a Sears Kenmore refrigerator that was approximately 16-19 years old. It was still working well but was stained and had cracks in the plastic where someone has dropped a heavy jar. While shopping at Lowes, we were mesmerized by the beauty and BRAND NAME of this refrigerator. My husband is retired Navy and lives on Social Security and I work part time since my cancer treatment. This was a luxury but we were planning on this lasting a long time, maybe for our lifetime.We moved it in, but kept the old refrigerator pushed against another wall to make it easy to transfer items after the new Electrolux cooled. Thank goodness we did that. We had trouble with the ice maker right away, but curiously, even though the new one was bigger than my old fridge, it would not hold everything that was in the old one. What? How is that possible? Oh well, it is a good time to clean out items. Now I have less but the shelves wont adjust to really be useful. You would have to take out a couple of shelves to fit in milk and soda. That leaves even less room. You have to sacrifice sometimes to get something else, right? But what have I gotten - a really expensive albeit pretty refrigerator that takes up more room but actually holds less. Why does the ice machine make that knocking sound but doesnt make ice?Purchased 11-30-10; First repair 12-15-10. I asked the repairman his opinion about the refrigerator - I wont quote him, but he mentioned he wouldnt take it if I gave it to him free. I was concerned, but what choice did I have? Keep my fingers crossed and pray. I came to despise that refrigerator. Every time I walked into my kitchen, there it was, sitting there like a big stainless steel lemon, reminding me it was a time bomb waiting to go off - reminding me of my mistake. Calls to Lowes and Electrolux too numerous to count. Next repair, 03-22-11. Next repair, 04-01-11. Although I believe there was at least one more visit from the repairman, I cant find documentation, so I wont count it.August 2013 - a strange but somehow familiar knocking sound is coming from the kitchen. I sense a sick feeling beginning in the pit of my stomach. My husband checks the ice maker - there are a couple of pieces of ice in the bin with some odd black color. Check the filter (we have also dealt with 2 cracked filters that caused water leaking onto the floor). Change filter just in case. Nope - still doesnt work, but I am getting used to the knocking noise. Call to Lowes service company- they cant find the record of our previous visits (surprised?), wait, hold on, and on, and on... I finally hung up while on hold and called Electrolux directly. I explained what I was dealing with (again), and they do have the record of all 3 previous repair visits, but since I purchased the warranty from Lowes, I need to call them back. Okay, thanks. Call back to Lowes Service Company. A Lowes manager at the local store told us to ask for an RA number from the service company (after 3 repairs, you can ask for replacement?). Rep at Lowes Service Company said we needed 2 more repairs under the extended warranty because the first 2 repairs were under manufacturers warranty and they DONT COUNT! WHAT? Dont count as what? They were repairs that were needed. That doesnt make any sense. By reading reports online about this model, the company knows the problems it has had. They have to know its not reliable. Are they just hoping I will give up? I dont have any money, but I do have lots and lots of time to send my review of Electrolux and Lowes and Lowes Service Company every day and tell everyone who will listen.When we remodeled our home, we purchased all appliances, hardware, lumber, bath fixtures, and remodeling items from Lowes. I am very disappointed in the way they are taking care of this. I am very disappointed in the brand Electrolux. Read more than just this review- check all the other unhappy customers. Electrolux should be ashamed for having their name on this POS (excuse my language). I can guarantee I will never knowingly purchase any item made by this company. I wish I could go somewhere besides Lowes but our town doesnt have a big choice. I will avoid Lowes wherever I can if they dont find a way to make this right. Since the refrigerator is still covered under the extended warranty that WE PURCHASED, Lowes has set up a service call for 18 days from now. My concern is what happens after our warranty runs out? We know, and they know, this appliance is a lemon or just a defective design since many of these dont work properly. Are they just hoping it will make it until the warranty has ended, and we are on our own? This doesnt seem like an honest way to do business. If you buy an Electrolux appliance, BUYER BEWARE!!!!

People be aware before buying Electrolux product. Very bad service I have ever seen. The customer service people are very rude. They dont want to listen the customers problem. Even they dont give any guarantee when you will receive the product when you are giving the product to the allotted engineer for servicing. Even you dont know you will get your product back or not. I am facing that problem with my microwave. Even the quality of servicing is very bad. They will take lot of money and after servicing within two days you will face the same problem. The customer care wont take any complain. They are really really very rude. I hate Electrolux.

I purchased a brand new home with all Electrolux appliances. After just my 3rd load of clothes that I did it turns out that the brand new Electrolux washing machine started to overrun and continue to fill without stopping! I’m so glad I was home otherwise the whole house would of been flooded. I got somewhat lucky that I was able to turn it off in time and the damage was a few hundred dollars. After I had the builder and service person take all the necessary pictures to prove the defect Electrolux didn’t care and refused to reimburse me for my losses. This is why I’m writing this because they should know people are a lot smarter than they think and this will cause people to look elsewhere. They also own Frigidaire so another brand that they will lose on, all it take is word of mouth and the truth will eventually come out. All they care about is money and deception.

My Electrolux refrigerator broke down in less than 5 years and needed a control unit. Electrolux claims that they do not have any control units for me. Their solution was to buy a new one. Buyer beware. If you buy an Electrolux product, you may have to replace it if it is need of a part as Electrolux will wash their hands and claim you need to buy a new one.

I purchased an Electrolux dishwasher from Lowes (never again). I paid 1200.00 dollars for the unit. After the first use, there was water left in the dishwasher that wouldnt drain. I called for service repair and a week later they came out to fix it and the same problem still occurred. I had to use my shop vac to remove the water. I called for the second service call and the tech advised me that I needed a new garbage disposal because food was backing up, causing the pump to burn out. I purchased a brand new disposal and had it installed. It still doesnt drain. I have been getting the run around from Electrolux and Lowes and neither company is providing me with good customer service. I requested a store credit so I could get an replacement and I was told I needed 3 service calls before it could be approved. I will never purchase another Electrolux appliance and I will never shop at Lowes again. If this matter isnt handled I will be contacting an attorney.

COUNTER DEEP 3 DOOR WITH ICE IN DOOR - We have had this unit 4 years and had problems with the ice maker right away. This was repaired and works marginally but we have learned to live with it. Just recently in the freezer and ice unit we have had a rust issue. In the freezer the racks and the tracks are rusting and in the ice area a piece of metal in the unit is rusting and showing up in our ice. If you have this problem dont worry about any help from Electrolux. Even though this is the top of the line they WILL NOT be there for you. Even if this would have happened the first year there is no warranty coverage for this. So much for, You get what you pay for. We paid dearly and got sub par product.

2 years ago we received an Electrolux french door refrigerator as a replacement for the same refrigerator that lasted one year. The ice maker stopped working at 1.5 years and now it wont stay cold. The master repair technician concluded the whole thing is beyond repair. We have now been without a refrigerator for almost 3 weeks as Electrolux tries to determine how and when to replace it. Very dissatisfied with the durability of this $3500 product and the customer service is slow and unresponsive. They keep assuring me that it is moving forward and seem satisfied with their response. I would not recommend spending any money with this company.

I bought an Electrolux refrigerator piece of crap in April of this year and Ive had nothing but trouble with it. Right now its showing that refrigerator is off. I cant get it to come back on and so my food is spoiling. Of course it has to happen on a weekend and no one can come out here and fix it. I havent unplugged it several times and plugged it back in hoping that would fix the problem but of course that didnt work. Whatever you do, please do not buy anything from Electrolux. Unless you want to buy an appliance thats not going to work, then of course you should buy it Electrolux.

I will NEVER buy another Electrolux product. Its too bad I wasnt wise enough to check reviews before buying. Almost from the start I had issues with the ice dispenser. After many phone calls & service calls, at least 5, after changing celluloid, main board, ice bucket assembly, they sent 3 incorrect ones before I got the correct one. Mind you they had the part #, after taking at least 4 days off from work to be home for repair tech, I am now close to spending $700.00 in parts. (Oh, they give a 20 percent discount on parts that I have no way of breaking, a celluloid, that takes about 20 minutes to get to?) Main board? Really? I now have the pleasure of a sporadic high temp 58 degree refrigerator & again no help from Electrolux. They use cheap parts & dont stand behind their product. NEVER AGAIN.

Bought a brand new Electrolux model EIFLS60LT washing machine. It had to be repaired three times in the first year. Each time they would come out and work on it they also had to order parts. We went without a washing machine two times for a month and one time for two months. We had to wait for parts that would take forever to get in. I purchased an extended warranty. Guess what broke down again. I asked to get the machine replaced. They said I started a new extended warranty and it will have to break down three times before they will replace it. I had also asked when it was under the manufacture warranty if they would replace the machine. They said it would have to go to a review board to see if that was acceptable. They never called back. Please purchase a Maytag for your own peace of mind.

Over 3 years ago, we replaced our kitchen with all new Electrolux appliances. Since then the bottom freezer, French door refrigerator has had the ice maker replaced 3 times and repaired many more. For the first 6 months we owned it, the ice maker did not work. Electrolux kept sending incomplete/incorrect parts to the repairman and they still would not give us a new refrigerator. After the warranty expired, we purchased the extended warranty for $350+ per year, for two years, then we stopped. The ice maker has broken again; we spent $450 for a repair this week and it still doesnt work and now they want another $250 for another part.We are beyond angry; we are exhausted by this refrigerator, process, company. We have decided No More! and for now will make ice in trays while I go out to every store in town and begin researching the products, companies and service records to buy a new refrigerator. It is a very sad day in America when American companies treat their citizens this way and we will absolutely never purchase another Electrolux or Frigidaire product. They should be zapped with a fine, like automakers, etc.

Electrolux Dual Fuel defective Oven F15 motherboard - To begin, the word motherboard defines the perfect depiction of the defective range (item/product) the Electrolux company manufactures. I recently purchased a home that included a 30 slip in Electrolux dual fuel range that the previous owners had originally paid over $2,900.00. Having seen the wonderful Kelly Ripa television commercials, I figured the product must be good if she endorses their products. Within 2 months of having lived here and using the stove, the F15 code has flash on the motherboard of the range which then also shuts down the use of the control board. Doing some investigation, I learned that the previous homeowner had already replaced the motherboard 2 times previously since owning the range. Now into the two months of new home ownership, I am glad that I had taken out a homeowners warranty to cover repairs in the new house. I just got back from Best Buy and hhgreggs to price out a replacement range and was shocked to see Electrolux continues to produce the same style range (which at hhgreggs price was over $3,000.00). Thank God I had my homeowners warranty to replace the motherboard until I find a new replacement range and dump this inferior product. Kelly Ripa... You sold customers down the river with a BAD product that is not backed by the company making it.

12/19/2011 purchased Electrolux washer & dryer from local appliance dealer, over $1600. Shortly afterward, problems with washer spin cycle & door lock. Local dealers authorized repairman made multiple repair attempts, problem unsolved. Dealer said WE had to contact the factory! So much for the local dealer for good service. After back and forth with factory, they agreed to replace washer with a new one. 2013 the dryer heater element failed, replaced under warranty. 2014 dryer heater element failed again. Warranty expired. Again, no help from local dealer, and no help from Electrolux. 2014 dryer motor making noise. No help from local guy, Electrolux will send a motor for half price. The second washer still has problem with spin cycle, rebooting by unplugging seems to reset and resolve the problem, so far. I mistakenly expected, after investing in new high end appliances, I would enjoy a few years of trouble free service. Wrong!

I bought this refrigerator model E127BS16J56 serial # 4A23619843 in 2013 in great anticipation of have a beautiful stainless steel refrigerator in my kitchen. Stainless steel is a bit more expensive but as a consumer you spend the extra money for its beauty that it adds to your kitchen. Ive noticed that around the stainless steel the grey plastic trims have begun to split and crack for no reason. The refrigerator is in our kitchen and does not get a lot of wear and tear, its just my husband and myself. I called Electrolux and spoke to customer service, told them the refrigerator was practically new and the cracking and chipping of the plastic trim took away from the beauty of my stainless steel refrigerator and asked them how to fix it. I was told the only way to repair the plastic trims on the freezer drawer or the French door refrigerator was to replace the door panels. They would send them to me at a 10 % discount. What!So Im supposed to order new doors at my expense of 500 per door and get a 10% discount if I purchase the doors from them and they wont charge me shipping. This was not acceptable so I called back and asked to speak to a customer service manager. I told her my story and she read through my previous complaint and offered me a 30% discount. This was at least an attempt to assist me but honestly, my refrigerator is 3 years old and all the plastic trims deteriorating and breaking off (obviously a product defect) and to solve the problem Im supposed to purchase all new doors and invest almost 1000 dollars and then pay a mechanic to put them on! Really! I want to fight this Id rather spend 1000 dollars on a lawyer and live with the chipped broken plastic doors. Im disappointed I really thought they would stand behind their product and help me, but the resolution they offered is unsatisfactory! Im going to continue to call and complain, hope springs eternal.

I purchased a top of the line French Door refrigerator 7 years ago and have had a number of issues. Bad seals, broken parts, ice maker freezing up and now I am told the fridge will fail soon due to the internal thermal parts. Apparently I have a model that had a KNOWN PROBLEM on these models and similar Frigidaire models from 2011 to 2017!!!! Yes ELECTROLUX KNEW, BUT DID THEY DO ANYTHING ABOUT IT, seems to be a NO. They supposedly did some sort of recall but NOTHING I EVER RECEIVED. It is NOT COVERED ON YOUR HOME INSURANCE WARRANTY, in fact they tell you to CALL ELECTROLUX. So I did and I was on HOLD for 65 minutes, no mention of any sort of call back which many companies now do. I Guess ELECTROLUX WANTS TO MAXIMISE PROFITS!!!!The lady I spoke to KNEW about this issue (Just as the TECHNICIAN that came out KNEW about this issue). She ended up giving me the number for the CORPORATE OFFICE to speak to a SHELBY so I called. Guess what? Its just a number for Electrolux, no Shelby. This is a $2400 refrigerator, it is a piece of junk and Electrolux seems to be worthless. I have one of their freezers too and guess what? It has had PROBLEMS, so ELECTROLUX YOU APPEAR TO SELL CHEAP PRODUCTS AND DONT STAND BY YOUR PRODUCTS.

I have Electrolux 5 burner stovetop for my home. Last year (2021) 2 of the knobs were not working so I called them and ordered 2 knobs each 35 dollars. This year (2022) again one more know started not working and when I called them they says each one is 72 dollars. That is ridiculous and too expensive. For sure the knobs will be damaging every year for Electrolux stovetop and you need to buy every year. Very poor quality design and expensive.I have issue with Electrolux microwave too. Worst design I have ever seen. The handle screw got loose and dropped into the door and there is no option to fix the screen. When I called them, they said I need to order entire door for 600 dollars. What a design. They design their products to rob the customers for years. DONT buy any Electrolux product. Just stay away from it. Not worth buying. Very poor quality design. I got frustrated with their products at my home.

I bought a new home last July of 2017 and had a allowance for the range. I wanted a dual oven so they let me upgrade to one. I paid the builder the difference from the allowance I was already paying. The oven has not worked since I got it. Electrolux (Frigidaire) made me go through 7 visits from repair companies (2) and neither could resolve the issue. Electrolux does not make the same model to replace it so I asked for my money back. They will not pay me the full amount but only the addition to my allowance which is only HALF what I paid for it!!! I sent in the paperwork to prove I paid that much and they still refuse. I have lost wages and gas from all the repair visits. I cannot replace my oven for what they will give me. Terrible, terrible company and customer service!!! They said in writing that they would refund the full purchase price.

I read a lot of reviews that stated when they called Electrolux, they were told to buy the extended service plan. I have new appliances under warranty and have had to call Electrolux on both the refrigerator and the dishwasher in the first six months. (this should tell you something about their product..) I was very disappointed both times that the next available appointment was 10 days out! This last time I called on because my ice-maker was not working. I waited the 10 days and a technician arrived to fix the problem. He switched out the pacemaker and left. The next day when I still did not have ice, I called to have them come back. They are still making me wait 10 days to get a technician out, even though they did not fix it right the first time! So do not worry about an extended warranty... just do not buy an Electrolux!

This is the first time I have ever written on of these reviews, but I just had to because I can honestly say that dealing with Electrolux has been the worst customer service experience I have ever had. And Im still dealing with them. Some background. About 15 months ago I bought a fridge and freezer set from them. They are fairly high end, stainless steel all fridge and all freezer set. Model numbers are # E32AR85PQS and # E32AF85PQS.I am amazed at the number of issues we have had with this fridge in such a short time. The handle is permanently loose, the seal is subpar, but those two issues are minor. After we had owned it for about six months, it started leaking water. We would wake up in the morning and there would be a pool of water in front of the fridge. I called the store where I bought the appliances, and they directed me to call Electrolux.After about a half dozen calls and no real concrete answers they finally gave me the name of two Authorized service providers in my area and told me to call them. I did - 1 was out of service and one wasnt taking appointments for a couple of weeks. We waited the couple of weeks while the leaking continued to ruin our hardwood floor. When the repairman showed up, he called Electrolux and they told him this was an issue they were aware of and they sent him a part to fix it. So this was an issue they were aware of, but they didnt bother to reach out to people that bought the fridge. No compensation for my ruined floor was offered.Jump ahead to about 3 weeks ago and our fridge is no longer cooling. The coldest it is getting is about 15 degrees Celsius (but it is usually warmer). I call Electrolux again and the first agent I spoke to says that I have to deal with it myself as it is past the 1 year warranty period. She asks if there is anything else she can help with and hangs up. Then I call back and get a different agent and I explain all of the issues I have previously had and she offers a part authorization, which means I have to pay for the servicing but not the parts.I do a little more digging into my receipts and manual and see that there is a 5 year warranty on the cooling system (which is obviously where the problem is). I call them back and ask for a supervisor and explain this and then she says yes, they will cover the service cost and parts. I am not particularly happy that I was the one that had to bring this up. Had I not, I would have been on the hook for a new fridge. So, she gives me two services providers to try calling to set up an appointment. The first is the one Id told them last time was out of business and the second one doesnt have an appointment until September (It is August 12th at this time). And this is only to come look at the fridge. I figure by the time it gets replaced or fixed I will have been without a working fridge for at least a month and a half in the summer (I have young kids, lots of milk and yogurt going bad).While this is all going on, I have someone else look at the fridge. He is an appliance repairman but not one of their authorized dealers. He tells me what he thinks is going on (compressor issue or worse) and I relay that to Electrolux. They actually call him to confirm this, but then tell me that his opinion does not matter as he is not an Authorized servicer.There are other repair companies that are nearby that would be able to come take a look at the fridge in the next few days, but Electrolux wont allow this because they arent Authorized. There are other Authorized repair companies that are further away that could come in the next few days, but Electrolux wont allow this. The would rather have us be without a fridge for at least a month. With all of the issues we have had with the fridge, I would assume they would try to be accommodating, but they are not, even in the slightest. So now I wait for 3 weeks for someone to even come take a look. Poor product, worse customer service. I would never purchase another Electrolux appliance and I would suggest others stay away.

Not only was our washer and dryer late, but when they arrived, the stacking kit (that we purchased with it) AND the dryer vent did not come with. I tried calling like 10 different numbers to not get ANY help, still didnt. So when the delivery people came, they couldnt even set it up for us. Now we had to go back to Home Depot, explain, and show them we paid. They had trouble contacting them! So its going to be another week plus of waiting for the kit! That comes to almost 7 total weeks of waiting when they were originally scheduled to be here November 6 (originally with a 3 week waiting period). It is now November 27 and delivery date for this part is December 5. Im livid. Customer service reps are bogus and people didnt do their job right.

We purchased the extended warranty and within the first three months we had 2 service calls for major repairs. In both cases the oven overheated and burnt up the food that was in it. A third call was made with another major repair. I wrote letters to Electrolux and the company I made the purchase and requested the appliance be replaced. Nothing was done and as soon as the warranty expired another major problem happened and cost us $550 to repair. We will never recommend Electrolux to family or friends.

All my Electrolux appliances broke down. The dryer quit and had to replace the motherboard. The microwave broke and replaced it with another over the range microwave and the handle broke within few months. Then last week my Electrolux dishwasher caught fire. It was the motor that caught fire and spread to the insulation. The fire department came and put out the fire and whole house was damaged with smoke. Insurance is handling the claim and I had to pay the $1000 deductible and the dishwasher is not covered by the insurance. It was a loss close to 10 grand. Electrolux wasnt even ready to pay someone to come and do an inspection and I had to pay an authorized repairman to come and submit the report to Electrolux. He is coming tomorrow to do the inspection. I am really frustrated with Electrolux appliances and their accountability.

Never. Ever. Ever. Ever buy an Electrolux product. Two fridges, a double oven and a stove have all failed numerous times. They have all of our records and we have had repairmen here more than 50 times. This is what they say when the oven breaks: Oh, this time its the side element. Oh, this time its the back element. Oh, sorry this time its the motherboard. The fridge? I tried to attach a video of the noise that our fridge makes all the time, after they have been out probably 8 times to fix it (maybe more, not kidding) but it wouldnt attach. DONT BUY ELECTROLUX.

3 years ago we renovated our home and bought new appliances (Electrolux products - Indonesia) for the kitchen. We bought a gas range, microwave, rice cooker and refrigerator. I selected Electrolux because of my experience with Electrolux in the USA was always very positive. The rice cooker required several repairs because of a bad smell after cooking rice. It was finally resolved. The gas range oven will not stay lit and requires me to watch constantly to make sure it stays on. However, I havent asked for a repair. I can manage using it without a repair at this time. The main issue we have is the refrigerator. Ive lost count the number of times weve contacted the service center and the number of times theyve been to our home or scheduled to come to our home to repair. The service staff who attempts to repair does not appear to be experienced or authorized to make decisions to repair without contacting the service center. After a few years of frustrations and attempts to repair we will replace with another brand. Ive had enough frustrations with the Indonesian service center and lack of response or promises that go unfilled.

What this to go with the Electrolux washer. Wanted stackable and large capacity. Couldn’t be happier with my purchase. It’s perfect for condo living. And accommodates comforters and king size blankets and bedspreads. It also has lots of features and at 5’1” I can still see and reach the control pad.

I would avoid buying Electrolux refrigerators. They are overpriced and under engineered. My ice maker has never worked since day 1 causing a class action lawsuit against Electrolux. Poor quality caused the display to fail and one of the compressors to fail. This should not happen on a $5000 refrigerator.

The most money I have ever spent the biggest regret ever. I bought my mom her first side by side and bottom freezer. I thought I was gonna buy something that was gonna make everyone’s experience owning it a good one and it has been a nightmare! Always breaking spoiled food and it locks itself cant use water or ice when it locks. Ice maker has broken too many times. I hate this product will never buy another of this name brand not ever.

Ice maker does not work. On second unit now. French door model with ice in door.. Some times will work for a day or two. Then it stops. It might make a cube or two in a few days then it stops again. Always made low volume of cubes in a day. Maybe two small cubes. Now I have to buy ice at store and put in dispenser. We have to keep a small cup in the door under the water tube because it leaks water on the floor. I bought a $200.00 refrigerator from Craigslist and keep in garage just to make ice. $200.00 fridge better than $3000.00 Electrolux!!!

I had a high end Electrolux dishwasher (5 years old) that needed a new pump. I purchased one through Electrolux that took 20 days to arrive and it arrived with the connecting piece broken in 2 pieces. When I called to report this, I was told I needed a service person to come to my house to verify riptide was actually broken (it was against their policy to either take my word or to accept pictures from me). The service company to whom they had referred me sent 5 faxes to document the damage - they had to send 5 times because Electrolux could not find the incoming fax (they said they get hundreds - great system) or they needed more info. By now I was getting extremely close to Thanksgiving - desperate for a dishwasher. They refused to send a new pump overnight so I accepted they would send by 2 days and rescheduled repair for a Saturday. Then on Friday the assistant to the CEO (!) told me she canceled my shipment because the documentation on the damaged pump had discrepancies. She accused me of faking the paperwork and also accused the service company of fraud. What possible motive would we have for faking that I received a broken pump?? After an amazingly insulting and frustrating experience with Electrolux I went and bought a new Kitchenaid dish easier today. WOULD NEVER CONSIDER ANOTHER ELECTROLUX PRODUCT.

ELECTROLUX SERVICE WARRANTY PROCESS IS LONG AND BROKEN: 5 WEEKS WITH A DRYER THAT HAS NEVER POWERED UP. Appalling service and approach to customer service. Electrolux service warranty process is long and Broken: 5 weeks with a dryer that never powered-up. Im now in possession of a dryer for approx. 5 weeks that has never powered-up. Its been 5 weeks of endless hours of phone calls and emails with Canadian Appliance Source, the retailer; Electrolux Warranty Dept; and Home Appliance Care Ottawa, authorized service technicians. Following the first warranty service call, the tech diagnosed the problem to be the motherboard related to power fluctuations in the dryer electrical outlet. The builders electrician confirmed the power readings were normal and within acceptable limits. A replacement board was ordered and installed. Guess what?! The dryer still did not power-up and tech remains convinced it is due to a power issue. I requested a second assessment of the power situation from the provincial (equivalent to a US state) power provider, and it was determined again that all was working as it should. This information was relayed to Electrolux, who now wants to schedule a third warranty service call, as a second opinion to its first 2 assessments. When asked why a second opinion was necessary given that more highly educated and experienced professionals have already determined that there are no issues with power supplied to the dryer, I was essentially told it was because Electrolux was more trusting of the assessment provided by their authorized service technician. ARE YOU KIDDING ME?! HOW DOES ANY OF THIS MAKE ANY SENSE? Does the CEO/PRESIDENT or any other member of Electroluxs senior management team have any idea of how customers are being handled? This is a waste of time by all the parties involved, and hugely inconvenient for me, the customer. Im presently drying my clothes on a $50 drying rack instead of the $800 dryer I purchased.WHERE IS CUSTOMER SERVICE IN ANY OF THIS? Common sense to this situation in not being applied by Electrolux. Why doesnt Electrolux retain its political capital and just admit the productive is defective. It will be a very, very sad day if Electrolux maintains its position of only accepting their authorized technicians assessment about the power situation. What a disgusting way to treat a customer who is in possession of product for almost 5 weeks that has never worked out-of-the-box.

Refrigerator Model # EI23CS55GSI Side by Side w/ indoor ice and water manufactured June 2008, installed in 2009, malfunctioning since 2012! Absolutely the WORSE appliance purchase ever. Electronic control panel went out once while in warranty, replaced, 14 months later breaks again, now it doesnt even work, all I get is a readout of C for the freezer and CE for refrigerator. Still makes ice, but no water dispensing, lights work rarely, no way to manually regulate temperatures, all the drawer slider mechanisms - which were made out of very cheap plastic parts have come undone, or just broke. Called an appliance repair company and cost of new control panel is nearly $1000.00 --- absolutely ridiculous!!! This thing has had issues since first installed. Microwave works but LED readout/clock/light do not work at all. All control panel buttons on dishwasher have faded and are coming loose, and this is all in a condo I use about 3 times per week only and I am just one person. So far, (knock on wood) the gas range has worked properly. Electrolux has horrible customer service, factory authorized techs hate these products and readily admit they would never purchase them for their families, nor recommend them. DO NOT WASTE YOUR MONEY WITH ELECTROLUX/ELECTROLUX ICON PRODUCTS!!!

I have a microwave that has a broken door. I have an extended warranty and have been back and forth with Electrolux trying to get the door repaired or the microwave repaired for almost 4 months already. Ive been assigned 3 different authorized service providers that did absolutely nothing but make me take days off from work for nothing. The corporate sector has done nothing to help.

OMG!! I cannot believe that I bought a brand new refrigerator and after 5 hours I was told I needed a new one. Customer service was absolutely useless, they couldnt care less. Told me I needed a new piece of CRAP. FFHB2740PS6A. Made in Mexico.

I purchased a 48-in duel fuel range in 2009. The range was not properly wired, and I have had nothing but problems. My range was actually built by Dacor but that is not the problem. The problem is Electrolux. I have made numerous calls to Electrolux to ask for assistance, request diagnosis of problems, and to try to locate repairmen. Nothing. I finally found a local repairman who has beaten a path to my house from his shop. The latest problem is a circuit board that controls the small oven. That oven inadvertently switches to broil during baking and needless to say, I burns food to a crisp. The repairman has called Electrolux, Electrolux acknowledges the problem because it has happened numerous other times to other people. It is an Electrolux problem, and Electrolux still will not warrant that part which is costly. I have never been offered an extended warranty on my range, but if I were, I would certainly collect all the costs associated with this piece of equipment and get rid of it. Viking or Wolf would certainly be better than the inefficient products Electrolux puts out. Buy Electrolux at your own risk.

We remodeled our kitchen and I wanted all of the appliances to have a high end look but at a reasonable price. We purchased the Electrolux ICON package of appliances... Double Ovens, Dishwasher, French Door Refrigerator with Freezer on the bottom. They look great but beware! These are the worst appliances weve ever owned. After 3 months of use I turned on the cleaning mode, following directions exactly, for the top oven of the double ovens. The glass door shattered during the cleaning process. It took 2 months to get a replacement door. However, now grease has splattered between the glass panels and you cant get them clean. The dishwasher is a worthless piece of junk. We literally have to wash the dishes before we load them. I should have gone back to ASKO. Weve had countless problems with the ice-maker on the refrigerator. Its broken more than it works. We will never purchase another Electrolux appliance, ever.