I purchased what I thought was a high quality front loading washer and dryer from Electrolux in 2014. In only two and a half years, the dryer has stopped working. The moisture sensor completely just fell off on its own, and I am beyond warranty. Ive had to take days off from work to have the item inspected, and to order a new part. It isnt cheap either. This is a very disappointing product that was not made very well.

I wish I read reviews on this website before I bought an Electrolux appliance. I bought their induction range for around $1700 last September for part of a kitchen upgrade. The range stopped working by started a beeping sound with error code 23 on 7/20/16. On 7/25, 5 days after I called, a technician came from a local repair shop called Ago Appliance Repair, he diagnosed the problem and gone in 5 minutes. Two weeks later, he showed up, replacing the generator, error code changed from 23 to 21. Three weeks later, not to mention with my endless calls with Ago and Electrolux customer service, the technician came back replacing the board, didnt fix the problem. Another three weeks later, the technician came back again replacing another board, did not fix the problem. Another two weeks passed, I have been calling almost every day because Ago keeps telling me they dont have any update but you are welcomed to call tomorrow. Im like an idiot sitting in the dark and wondering should I call or should I not because it doesnt matter, they wont give you any solution. The technician literally told me on all his four visits that replacing the whole unit is the only solution, and he said that Electrolux should grant that instead of wasting everyones time and money, he knew from his experience this is irreparable. I called Electrolux four times during the past 10 weeks, telling them what the technician said to me to replace a new unit, they denied and didnt offer any solution. This has been more than frustrating as if you dont know what to do and what to expect next. Id be really appreciated if anyone can provide any constructive suggestions.

In Oct. of 2009, I redid my kitchen and UNFORTUNATELY purchased my refrigerator ($2899.00), wall oven (no major issues), microwave (never worked correctly from day one) and dishwasher ($1200.00) at one time and thought that going w/ Electrolux for all four was the way to go. I had purchased the fridge and dishwasher along w/ a 4-yr. extended warranty for both. I have never in my life dealt with shoddier made appliances and a company that has NO clue how to manufacture ANYTHING but vacuums. The fridge had SIX service calls for a defective ice maker that could NEVER be fixed. It wasnt until our service tech (who by now was like family) called Electrolux directly and got us a refund for the purchase price of a 4 yr. old fridge. Last week, the dishwasher decided to leak water out from underneath it. It too had 4 service calls on it and has NEVER done a decent job of cleaning the dishes. Now that the warranty is up, the dishwasher is being replaced w/ a Bosch unit that was $400.00 less than the Electrolux and comes w/ a BETTER warranty and the backing of a company who knows what the hell theyre doing. I CANNOT STRESS IT ENOUGH -- STAY THE HELL AWAY FROM ANYTHING ELECTROLUX!!! Even w/ extended service plans, they are nothing but stainless steel BOAT ANCHORS!!!!!!

The dryer is ok but it collects enormous amounts of lint around the removable filter. Monthly, I have to remove 6 screws and clean out the part that actually holds the filter. Very inconvenient and time consuming. The washer is ok, but does not remove dog hair as well as an agitator washer.

I purchased one Electrolux oven through online. It had 3 years warranty. When it received no document or bill was available. Now it is not heating the oven and the service person is asking the bill to repair it under warranty. As per the manufacturing date on the oven is still valid for the warranty coverage. To repair it they need Rs 2500 to 3000 rupees. When oven cost itself is Rs 4000. Quality wise it is very very poor.

Horrible... My wife and I purchased a brand new Electrolux front load washer Dec. 2016 and just shy of a year the main bearing has failed! We are not heavy users of wash. We had a Kenmore Elite H4 for 13 years with no issues, until the main board died! We purchased based on reviews etc. and now regretting not going with another brand. Electrolux used to have a solid rep but now I will never recommend or purchase an appliance from them again.

Ordered a new fridge freezer from Electrolux and expected delivery tomorrow. Unfortunately they have invoiced my supplier and lost my fridge so no new fridge freezer tomorrow! I telephoned Electrolux customer services... and waited... and waited... and waited. After over 10 minutes I decided too many people must be complaining about their dreadful service so I gave up, hung up and phoned my supplier to cancel. I have now ordered a fridge freezer from an alternative supplier... Electrolux? Never again!!

I purchased a refrigerator from home depot on the 23rd and it was delivered to me on March 2. Before the delivery guy brought the fridge in he informed me that the fridge was dented and if I wanted a new one I would have to wait another week without a fridge and with a small child that was out of the question. So I decided to call Electrolux to see if I could be compensated for the fridge. I talked with ** and she told me without pictures I could have $40 off the fridge, I took pictures of both sides of the fridge and did not hear back from her. I called the next day and spoke with ** and he said I guess we can give you $60 off. I was upset with the rude comment and said that I was still unhappy and he said well what are you expecting? I was not expecting anything but would have liked to be acknowledged that what I bought was not what I received. He told me he would talk to a manager and call me back the next day, I called and spoke with him again and he said I guess we can give you the $100 off. I was very upset by the way I was being treated and said that I would just prefer to have a new fridge sent since that is what I paid for. His response was oh so now youve changed your mind, we will deliver, then hung up on me. I got no apology for the situation or any details about when the new fridge would be delivered. I am astounded by the horrible customer service this company hires. I called back after being rudely hung up on and he refused to pass me on to a manager. I called back several times after this trying to speak with a manager and not one person would help me. It is now March 20 and after going to home depot in person I got the first apology for my situation and the man working there was amazing and threatened to call head office if my issue was not resolved. Turns out ** did not give my phone number to the delivery company. Appalling, dont use this company, its not worth it

We bought a new home in 2015. By new, I mean just built. It came with the Electrolux ICON appliances. These appliances are not worth the money. They are poorly constructed and have been repaired several times. They even have safety defects. The Gas cooktop is poorly designed and a danger to all that own it. It needs to be recalled. The burners are placed too far forward and make it impossible to use the front burners. The flames from the burners extend too far out from the base and can easily catch your clothes on fire. The knobs on the gas cook top also turn on by mistake. They easily turn and leak gas if you lightly brush against them. Kids can easily turn them on. These are a real safety issue and need to be recalled.The ICON dishwasher has been a nightmare. It does not dry the dishes and the control panel is always going out. It just starts flickering and has to be replaced. The fridge is ok but the ice and water dispenser are poorly designed and always leave ice and water falling on the floor. They really need to recall the gas cook top. Parents beware!!!

Is there a zero star rating? I am extremely dissatisfied in my Electrolux refrigerator. It is just over two years old and have had to have the main computer board replaced (twice) and the evaporator fan to the tune of $1,000! This should be under warranty for a minimum of 3-5 years for these major parts. Model Number is E23BC68JPS5. It is ridiculous to spend an additional $1K on this appliance given I already spent over 3K to purchase it not long ago.

Electrolux is not living up to the no lemon clause of their service contract which states that if the same part on an appliance is replaced three times the customer is entitled to a cash settlement or another comparable appliance. This contract is not followed by Electrolux for my washer because they do not maintain the records. I have an email from them which states this. Furthermore, the local service companies they use also have no accurate records. They reuse the same service tickets and do not record the part numbers so it is impossible for the customer to make a claim. I have proof of this as well. My transmission was replaced at least four times. They lie about fixing the machine which is still broken. According to them the washer moving away from the wall and damaging components is normal and operating according to factory specifications. Is this case a candidate for a class action law suit or other action?

Purchased a matching refrigerator and freezer units with a trim kit for our newly built home. Prior to installing these units, both were plugged in to ensure they worked properly. The freezer did work without issue, however the refrigerator (after three services) still doesnt hold a temperature under 70 degrees. We asked for a replacement from the company we purchased it from (Jetson of Stuart Florida) and was told that the manufacture would not authorize a replacement because the unit could not be classified as unrepairable. Called the manufacture, and was told that they had no record of any service on the refrigerator. After the manufacture called the service department at Jetsons, and discovered no service call history was forwarded to the manufacture, all that could be done was another service call had to be set up. (Runaround, runaround). Of course a technician will get the unit to work for a few hours and again it will fail, and this merry-go-round will continue. I am out $2,000 and no working refrigerator. Buyer be aware, every seller of appliances must follow the manufacture replacement policies. Once you take delivery you are stuck.

I am your customer and I have an Electrolux double door refrigerator. I had a service issue with you around 12 days back. I placed the complaint on your customer care number and your executive came to the house and visited the refrigerator. After that, he said there is gas related issue which can be solved easily, you just bear RS1100 for resolving out and I have paid RS500 cash in advance. He has given me a receipt also, but nothing can be done yet. The executive name was Umer from Kaisher Electronics, Laxmi Nagar. After that, I had raised once again the same issue to customer care but they did not respond to me properly so I request you to please look into this and resolve this matter at the earliest time. If the problem is not resolved within 48 hours, I will escalate the same and going forward to some legal step.

After 6 months, my Electrolux gas dryer stopped working. Relieved it was still under warranty, I contacted Electrolux. That was a week ago and my dryer is still not repaired. The hold up is that the 2 lb part that the repairman determined was needed is in North Carolina and I live in California. Electrolux has refused to expedite delivery and has sent it via UPS SurePost which will take 8 days. This costs about $10 vs the $37 2-day UPS services costs. More disturbingly, after much insistence on my part, Electrolux agreed to send it via 2-day UPS service but then did not do it. I have wasted so much time and energy trying to get through to Electrolux customer service agents and then trying to get information out of them. They have gone back and forth telling me stories about the shipping details. Escalating to supervisors has been useless, they, too, make general statements such as, I understand how frustrating this must be to not have your dryer for a long period of time. The lack of real interest in customer service is shocking and I will never be purchasing Electrolux again. Just wanted to warn other consumers.

From day 1 I have had problems with these machines. I had it serviced several times, the service people contacted Electrolux to discuss issues and new parts were put into the dryer and it seemed to help for a while, but now it isnt drying the clothes without extra cycles. The washer is a total wreck. The drum broke and that had to be replaced. It is so loud when it spins, it sounds like an airplane taking off. Then it was the thermostat heating the water to boiling hot on every single load even delicates. Now the front door wont stay closed. I hate, hate, hate these machines. I was just curious if there had been any recalls on these machines? Would appreciate any info you can give me. Thanks.

I bought Electrolux dryer EFMG627UTT recently on Sep 18. Dryer is taking too long to dry and customer service is poor. They already change the motherboard board and temp sensor. The predictive dry is stupid feature and not working good. The empty dryer with no load is running 1 hr and they claim that it can sense the load and moisture and predict accurately the running time. Means it should stop cycle in few min when load and moisture is 0. But still it predicts 57 min and running for 57. Technicians Jose says it is normal and per tech specification and when I asked what is the tech spec, he said he dont know. None of them in customer care knows that spec. Worst customer support and worst machine. If anybody can guide to sue them I will be happy to do. Reason of review: Poor customer service. Monetary Loss: $1800.

Shortly after moving, we decided to upgrade to an Electrolux French Door refrigerator and their newest and best dishwasher. The retailer that I had purchased it from closed their doors a week later after 50+ years in business and left us with only the manufacturers warranty since they never paid the company for the extended protection. After several attempts to get the refrigerator repaired, within the original manufacturer warranty, from the time it was delivered in October of 2014 with the dishwasher, until December we had over 5 service calls, 30+ phone calls and emails, and over 2 hours of video documenting the problems they refused to replace it, insisting they have the right to exhaust all efforts to fix it, at my inconvenience and expense apparently. I even offered to pay any difference in model to try to expedite a return if that was a holdup. I gave them one more opportunity to pick it up, I had already purchased another refrigerator. I suggested that since they keep insisting it still could be repairable although no one can come up with any solutions, that they pick it up, fix it, and donate it to a shelter of their choosing. We dont do that is all I heard. I refused to go into another holiday with this incessant noise issue. I scrapped the fridge (yes actually) and replaced it with a Samsung that has required no service.Now the dishwasher, that has already had 2 service calls in just under 16 months is not functioning again and again I am without the appliance I paid over $800 for and am waiting on a repair and will see just how long parts will take this time. We did not opt to extend the warranty since it only continues to feed the beast that really could care less about its end users. If this becomes an issue, I know that I will be replacing it within the month.The moral of the story is, if you do not have the time to have non functioning appliances or the money to replace them when you have no alternative since the Electrolux Company really doesnt care if they lose customers, DO not buy this brand. I cannot stress enough how much I regret these purchases and the amount of energy expended. As I tried to get them to understand, these are appliances, I should not have to think about them or expend energy on them, they should just work until they dont and then they get replaced. If we are happy with the performance we are more likely to keep in the same brand. I repeat, Electrolux - they just do not care!

I purchased an Electrolux Wave Touch Standard Depth model EW28BS85KS5 a little over two years ago. After less than a year, the Temp Perfect Drawer seized up and could not be opened. I worked with Electrolux rep to get the repair and all was covered under warranty. Either while I was waiting for repair or shortly after the repair was completed, I was contacted by and ESA representative and offered, for a price of course, an extended warranty. The representative was fully aware of the issues I had with the drawer. Since my confidence level in product quality was now low and believing the extended warranty was as comprehensive as the one year warranty, I purchased the extension. It has been a little more than a year and the drawer has the exact same issue. I contacted ESA to advise them of the recurrence. They advised me that the warranty does not cover the drawer. Only functioning parts of the refrigerator that maintain the cool temperature, the ice maker and the water dispenser. I have tried working with them, but to no success. I do not appreciate a product attribute that is designed to last only a year. I hesitate to spend the money to have it repaired again because I fear next year I will have to have it repaired again. I would not recommend this product to anyone.

We purchased the newest gas dryer from them. It arrived damaged. We began this hell of trying to get a working unit in June 7. Everything is in business days ranging from a fictional 3-5 to 7-10. There are no customer service managers or supervisors who will call you back, to get a reply from them is 1-2 business days and the excuse is so and such was going to call you tomorrow. On June 18 we were told a unit would be delivered and installed for us. We were told they were en route to the warehouse and we would have one as soon as they got to the warehouse. It’s July 10, still nothing, never a call from anyone and on July 9th we were told they had a unit but refused to ship it to us for fear of damage to the unit. This is the most ridiculous thing I have ever heard. The original unit came in a undamaged box, it was next to the washer and the washer was in mint condition. The Dryer on the other hand was boxed and shipped damaged. Its box had no signs of stress, no holes or openings and showed no signs of rebounding. The packaging material inside the box was also in perfect condition. Nothing was compressed or broken as if to show signs of absorbing a fall. The machine is gouged and the top of the machine is not attached to the body of the unit. Someone at Electrolux allowed the unit to ship out broken. We have been trying to get resolve for over a month and no one seems to care at Electrolux. There is zero sense of urgency and zero words or apology or empathy. This is one of the worst if not the worst experience of buying a product, I absolutely regret buying these appliances from them.

Two years ago bought 4 appliances from Electrolux and all are the worst quality products I have ever owned. The Microwave has been serviced 4 times, the door shattered and the Warranty repair person broke the vent and he said it was not his problem as Electrolux stand behind it. The refrigerator cost $3600 had to be replaced for rust, the stove had sharp edges around the components and they had to send a man to file the edges in my home. The dishwasher simply does not wash the dishes and often simply stays on during the drying cycle. Customer service is polite, but does not have the ability to stand behind their product, so essentially there is no service or recourse for issues. I write this to warn you from buying this companys products.

I purchased a new French door refrigerator in 2009. Since then I had the ice maker repaired or replaced several times and actually replaced twice. I still have problems with the unit. Originally the ice maker was a major problem. Now after having received the third unit the water dispensing mechanism is not working. You would think that after paying good money for a French door refrigerator, that it would last for at least 5-10 years problem-free. I will not buy from this company again.

We had our house built 6 years ago and I just had to have the Electrolux appliance. The only thing that in my opinion that has worked well is the dish machine. The oven, cooktop, and microwave not so much. For the price I was expecting as other consumers have stated a much better product. I did not get the warranties because them in themselves were expensive as well.Lets start with the microwave because it had the least problems and lasted the longest. Two years ago the door panel came partly loose. Only I had it fixed was because I had gotten the home warranty for all household appliances and it was covered under that warranty. Along with the other two appliances that I am going to talk about. Last year the spring broke so the door would not close. My husband tried to fix it and in the midst of doing that he broke the top piece. A friend came over and saw that the door was taped shut. He asked what was wrong with it; I told him and he fixed for me. The top piece could not be fixed because it was plastic. Thank goodness he didnt charge me. He said it was a minor fix. The top piece I just laid it back on top. You couldnt tell it was detached. Now this year the microwave stop working all together. I put something in it to warm up and it did not come on DEAD. I never cooked in it anyway but dead after 5 1/2 years.Next we are going to talk about the cooktop. I picked out the 36 in induction cooktop. It was working good. I was excited I had gotten it then after 6 months the burners seem to no be cooking as well. I had to cook the food on high if I was using more than one burner because it was not cooking well and taking forever to cook. Thank goodness not was burning. I thought something was wrong but I could not figure out what it was. Then one day when I was cooking for the holidays, midway through cooking the hold cooktop shut off. At that point I had to wait for the fans to cool the cooktop off. Once that happen I had to cook everything one at a time till I was finish cooking. Needless to say I was upset. That Monday I called the Electrolux and they called a service tech out because it was still just under their warranty . When he finally came out he told me that it was a good thing it had shut itself off because it could have set the house on fire. Like that is something a home owner wants to hear. He told me he had to order the part. It took three weeks for that part to come in. No problems after that until the fourth year and it did it again. By this time I had gotten the home warranty I spoke of earlier and thank goodness for that because we had problem after problem. This time one side of the cooktop could not work. The service people sent someone to fix it. Then two months later the other side when out. They sent the same person out again. Then the other side that had been fixed went out again so he had to come back. This was every two months for 8 months. Then finally he realized something was burning out the circuit boards and fix it. No more problems but on the induction side you cannot burn the 2 burners on the same temperature or you will get an error. Thats a small price to pay for not being able to use your appliance that you paid hard earn money for 8 months.Finally we get to the double oven. The first problem I had was the Led lights went out. That was still under factory warranty. This happen two months after we moved in. The next problem again like the cooktop, the oven sensor went out, this was 6 months after we moved in. They came and fixed that. I had no problems until again like the cooktop in the 4th year. I was cooking on normal bake and the oven seem like it wasnt getting hot. Then I started using the convection bake then it seem like it was doing the same thing. One day I was standing there looking at the stove wondering what to do, my daughter said Momma I told you the bottom oven works better than the top. At that point I turned both ovens on and the bottom oven heated up faster than the top. So for a while we used the bottom oven for cooking until it was doing the same thing as the top. The problem with the oven was happening at the same time with the cooktop but it had to be 2 different work orders. The oven took longer to get fixed than the cooktop because we had to wait longer until the part to come in. So I didnt have a oven for 11 months. Because you could not use 1 oven without the other because they were on the same circuit board. Since then we can use both ovens but the bottom oven is still hotter than the top and it still heats up quicker.

I bought a new Electrolux refrigerator from a high end appliance store in 2013. Some reviews indicated problems with the ice maker, but I was assured they were fixed. It has never worked properly and now the freezer has stopped working. The ice maker is frozen shut and is leaking inside the refrigerator. Recently the temperature was fluctuating and ran high. I lost some food due to spoilage. Based on the other reviewers it would be a waste of time and money to call for service. I am highly disgusted and will never buy another Electrolux product. That includes Frigidaire as Electrolux owns that company.

Im writing this with 5 years of experience watching my appliances fail. It started with the warping of the pan in the built-in range and then the failure of the control assembly for that unit. Beside the fact that the racks are very difficult to slide in and out and dont fit well, I just figured this is just a case of a bad unit. Electrolux paid to have it fixed so I was ok at that point. Then the ice maker in the refrigerator quit working properly. It was intermittent, slow, and finally quit. Electrolux paid for this repair also... like three times. It worked for a while and started the same problem about a year later. I called back in and they said theyd replace the refrigerator... and they did. Later I received a mailing about what I think was a class action suit on this issue so I understand why they were so agreeable to replacement of the refrigerator.Next up is the dishwasher. Actually I dont believe it ever really worked that well because the touch pad was stubborn from the beginning. So now the touch pad isnt functional except for the start button and the normal button so no other features are available. Ive been told that the buttons are probably sticking and it needs a new part. Of course were now in our 5th year so the warranty is gone, and since Im going to replace the part, it will be on me if the part doesnt work when it gets here. The only other problem we had with the dishwasher was that something happened with the seal as far as I can tell, and it leaked water, ruining our hardwood floor under the dishwasher, in front of it, and some on the other side of the island. A hardwood guy tells me well have to do the whole room to fix the problem effectively. Its easy to see but were living with it.Just a couple days ago the microwave went out. No microwave and no convection. Check out the reviews folks, this unit is highly unreliable. I did find that Wolf makes one that will fit perfect for a similar price, actually a little less, and I suspect it will outperform this ICON by a landslide. We bought all these appliances for a new home we built. They looked nice at the time and of course we were sold on them. That company isnt in business anymore either. What a mess. I hope this review serves the public well but there are a boatload of reviews on Electrolux and it looks like an average of one star. Please pay attention and save yourself some headaches... buy something else.

My Electrolux double wall ovens - I keep getting an F11 error code. Call electrolux... They are just out of warranty. Apparently it is a $530. part, another $200 plus for the repairman. Diagnosis is vague. This is a you should start by replacing this situation. Unacceptable. We should be able to expect a reasonable problem-free lifespan for these major purchases. Its used twice a week (regularly) and intensely used twice a year (for the usual special occasions). This company doesnt even have a website where you can at least do some of the information-gathering yourself. And the script of the service desk is... We are anxious to please our customers. Can I call you by your first name? I will try to put you in touch with someone who can help you.... And I hope you are satisfied with the answers you received today. Nothing technical. No solution. In short ZERO service. When the repairman contacted Electrolux (from our home), they read what the error code said off a script and didnt ask any other symptoms. That did not give either of us any confidence as they they did say to start with that repair and see if it works. START with a $700 plus repair AND SEE IF THAT WORKS??? These were $3600 ovens, and they are 15 mos old. Completely unacceptable. My fight has started.....

I have had this Electrolux EI23BC35K Counter Depth Refrigerator for about two weeks now, so I am ready to give it a review. Some things that I really like about it are: Looks great, doors and drawers all open and close smoothly. The LED lights come on and transition from off to full brightness in a couple of seconds. Rounded pyramid ice cubes from the door dispenser, and near half moon shaped cubes in the freezer, plenty of ice. So far, the ice makers are working perfectly. Temperature readings on the front display appear accurate. What I don't like about this refrigerator: The compressor and fans run constantly. I have only heard it shut off once, for about 15 minutes. Even after not being opened all night long, it is still running non-stop in the morning. It does have, as other reviewers have noted, a slight, high pitched whine coming from the compressor. It's not too loud, but noticeable. Since it never cycles off, it can be a bit annoying if you have good hearing and your kitchen is open to the living area. The water filling the ice makers makes a loud whoosh noise, much louder than my previous fridge. The refrigerator arrived in decent time, considering it had to be shipped from the east coast to the west coast. Upon arrival, the packaging appeared good, and once the cardboard was removed, it all looked good so I accepted delivery. After I completed the tedious task of removing the protective film from the stainless steel front, I found a small dent in the exact middle of the freezer door. It wasn't visible with the film on, and the film took a long time to remove as it was like peeling duct tape off. The blue film on the handles come off easily, but the somewhat clear film on the doors was a royal pain to remove, taking about 40 minutes to finish. I did not make the delivery people wait while I did this, so could not mark it as damaged in shipping, so I get to live with it. That being said, I am overall fairly happy with my purchase, but would really have to think twice about buying a major appliance this way again. I saved a couple hundred over buying locally, but lost out on having the slight damage repaired. The savings I made were used to buy a SquareTrade extended warranty and new water supply line. If I have any issues in the future, I will update my review.

The refrigerator stopped cooling. I registered a complaint (ref no PTNA 2210110036, dated 8 Oct 2011). The delay in attending to the complaint resulted in leakage of oil. I was later advised to get the compressor changed as oil change cannot be done. Even after compressor change, the refrigerator was not working and was taken to ASC and returned the unit with drilling in the back to do the work.How and with whose permission the drilling is being done? Is this the standard of repairing the refrigerator? Why should I go for legal proceeding against Electrolux under Indian Penal Court Section 420, 120B?

This appliance is a piece of junk and the service has much to be desired. Bought it with other kitchen appliances while redoing the kitchen. Have only used it two months and here are my complaints: doors were dented when unit arrived, new doors were put on with seals put on backward, water filter leaks water on the floor, unit makes more noise than expected. Freezers doesnt seal. Even after service people allegedly fixed it I thought it still didnt seal. Turns out I was right. The freezer door rails need replaced according to third service company!! The electronic computer board has malfunctioned and is reading error codes. The refrigerator will not maintain cold. The evaporator fan needs replaced - not working. Some type of Unit blew out when there was some type of power outage. Now, keep in mind this is two months of use!!!!!! I am filing a lemon law complaint and complaint with the Better Business Bureau. The response of Dormont Appliance and Electrolux has been much less than stellar. DO NOT PATRONIZE EITHER OF THESE COMPANIES (for your own good!).

I am extremely happy with this range. The quality exceeds my expectations and it looks sleek and modern. The burners heat things up quickly and evenly. Controls are pretty easy but you do want to read the manual.

Purchased very expensive two door stainless steel fridge from Electrolux 4 years ago - both doors have just started going rusty. Electrolux have told us we have to pay for a technician to come to our house and then they will probably not do anything to help us as it is out of warranty. We paid over $2500 for this fridge - do not buy from them. They are most unhelpful and sell faulty products. Our washing machine also stopped working in first 3 months - but that was under warranty - so they repaired it - after lots of headaches!

We purchased our home with seemingly new Frigidaire/Electrolux appliances. Fridge, a GLR T217TDKD, does not seal well and hangs on hinges poorly. The gasket fell out. Microwave (model FMV156DCC) handle fell off and the machine makes an electronic whine/grind sound while cooking (and no, its not the turntable mechanism). I wonder if we are being irradiated. Dishwasher, model FDB2000RFC1, is frighteningly loud. Grind, grind, grind. Avoid Electrolux/Frigidaire like the plague. Its the Yugo of appliance makers. I am out of warranty, sadly. Whatever happened to quality?

I have NEVER experienced such an awful product in my entire 37 years of marriage. I purchased my Electrolux 5 burner stove about 4 years ago and have had nothing but disappointment since. The grates on the top stove do NOT come clean. I have tried every product available on the market. Now my racks wont come out of the oven and the temperature doesnt get hot. For $2300 that I paid it is a definite rip off.

I was assisting my sister who had an Electrolux refrigerator that was leaking water at the bottom, in the front. After following the common troubleshooting for this kind of problem, I found that the drain trough was clogged with ice, preventing water from going through the drain tube into the drain pan. To get to the drain trough, I had to take most of the freezer apart-removing the ice maker, removing the housing containing the auger motor and dispenser solenoid, and removing two long metal covers held together by several screws.Whoever designed this flunked out of engineering school. Just to get to the light bulb, you have to remove the ice maker and the housing with the auger motor. What happened to just placing the light bulb socket on the ceiling, as is done with other refrigerator models? Im fairly handy with mechanical work, Ive built my own computers. This model is set up to make the average user have to call a service tech for the simplest repairs. Stay away from Electrolux, the design is just terrible.

I have been speaking with Electrolux customer service representatives for a week now regarding my Frigidaire range and the exploding glass that scattered all over my kitchen when I opened the oven door. Much to my disappointment, the Electrolux customer service representatives have explained to me that they have no responsibility to address this situation or provide my family with a safe oven because the range is no longer under the 12 month warranty. To say the least, I am appalled at this response. My family was exposed to glass exploding in my kitchen. My feet were cut, and my husband spent hours cleaning glass from every corner of our kitchen. We are just thankful that our young child was not in the kitchen and seriously injured. According to Electrolux customer service representatives, a slight bump of the oven door months earlier could cause the glass to explode in this manner. How is this a safe product? Our Frigidaire glass oven door exploding in our kitchen is a horrific safety hazard, and I am deeply disturbed by Electroluxs failure to rectify this situation.

Seven years ago I purchased 7 Electrolux appliances to update my kitchen. They look beautiful, but don’t function properly. We have had multiple service people to fix. Within weeks, the same issue happens. Dishwasher not emptying, oven smoking and overheating, stovetop heat very inconsistent, etc. The biggest problem is the total lack of customer service. I’m replacing all $15,000 worth after only 7 years. The only recourse I have is to warn others not to waste you’re hard earned $. You have plenty of better options out there!

I purchased the Electrolux wave touch washer and dryer set. They got really good reviews, and my grandma has been a loyal Electrolux customer. I loved the color of the machines (silver) and all of the choices, including steam in both the washer and dryer. I was about to order them online for around $1200 each when I found them at my local lowes for $900 each (close out price for last year's model). I've had these appliances for about two months, and these machines are amazing! I don't know why I waited so long to get new ones. I love all of the specialty settings, including one specifically for kids clothes, pet beds, jeans, deep clean/sanitize, and stuffed animals! Definitely brand reputation. I almost bought a maytag, but it got bad reviews, and our plumber had recently bought one and talked me out of it based on his bad experience!

I have had the Electrolux dishwasher less than three years and it has failed twice. The first time cost $200 after just over a year of service and now with a pending repair bill of over $700. That would make the dishwasher cost over $2,300 for less than three years of service. The Electrolux customer service said it was my problem and they wouldnt fix it.

We bought Electrolux Icon Appliances for our kitchen 6 years ago. This was a costly mistake. I wish we never would have purchased the items. Should have bought GE Profile instead. Within the first year, we had the dishwasher and oven fixed. Now 6 years later, and my fridge ice maker doesnt work. The oven does not heat evenly and the stove burners expel too much gas, causing a huge flame when started. I am so frustrated. We were told that this was the top of the line appliances. Up there with Wolf appliances. NOT!

We have a very big Electrolux fridge at our parents' house. We've had about 3 different refrigerators in the past 25 years and hands down it's the best we've ever had. The freezer is so cold that it takes less than an hour and a half for tap water to become ice. It's even colder than my ex's heart, LOL. The fridge itself is also very spacious. We never run out of space for food considering the fact that my mom has a tendency to hoard food in the ref for weeks. Everything stays nice and fresh when it's put inside our Electrolux fridge. Being that Electrolux is not really a popular refrigerator brand here (or anywhere I think), I would definitely recommend others to give it a try. You won't be disappointed!

We had our kitchen remodeled five years ago. Right off the bat the refrigerator started acting up. After several service calls we received a check for our purchase price. Thank goodness we got the extended warranty. Next the microwave door handle came off. They came out and replaced it. Unfortunately, it has happened again, our warranty is over so we will be purchasing a new microwave. Not an Electrolux. Our dishwasher door was malfunctioning. The service rep told the warranty people that it was non repairable. The piece that needed to be replaced was a small plastic piece that he said they couldn’t get to replace. He also said that we must have been responsible for it breaking so they would not replace the dishwasher. Another interesting note is that every technician that came here remarked at what horrible appliances Electrolux are. Wish I had known that.

I purchased a Electrolux refrigerator in Oct. 2014. From the moment we plugged the unit in we had issues. Initially the ice maker would not work and the filters would crack and freeze. First service call, they ordered parts and we had to wait for them to come back and replaced the ice maker and filter intake. Then the filters continued to crack and freeze, the ice maker would stop and the temperature always felt warm in the refrigerator with it even set at 33 degrees and food continually went bad. We bought an internal thermometer and the top shelf read 55 degrees!! Second service call, they had to order parts and we had to wait for them to come back, food continued to rot. They came back and replace more parts. The refrigerator continues to not stay cool. Third service call, now we are waiting on more parts to be replaced. We cant keep food, cant keep food in the refrigerator that will spoil. We have requested that the unit be replaced and Electrolux continues to send out repair companies and they dont even care about the amount of money we have wasted in food OR our time that this has taken to even take care of all these issues. I am very dissatisfied with this product and would never recommend an Electrolux Refrigerator to any consumer looking for a counter depth unit. My last refrigerator was 15 plus years old and never had one issue!! The only reason we needed to replace the unit was because we needed a counter depth for a remodel. After doing some research and reading several reviews, it looks like I am not the only one that has a bad Electrolux Refrigerator, and they are expensive LEMONS!

After less than six months my new side by side refrigerator started making a loud continuous noise. Two different technician has been out seven times and indicated many of their customer have the same problems. Electrolux refuse to replace.

I bought Refrigerator and Freezer twins at Max Center on 13-02-11, both with one-year warranties. Upon installation by Electrolux technicians the next day, the freezer had a thumping sound and ice formations inside the door. We called the technicians who came several times, made some installations on the door, but never resolved the problems. Lately, Electrolux does not answer our calls, and we are unable to have this problem corrected, or receive a new freezer. The freezer has an air leak which has not been corrected and Electrolux has offered no new solution or help.

We remodeled our kitchen and I wanted all of the appliances to have a high end look but at a reasonable price. We purchased the Electrolux ICON package of appliances... Double Ovens, Dishwasher, French Door Refrigerator with Freezer on the bottom. They look great but beware! These are the worst appliances weve ever owned. After 3 months of use I turned on the cleaning mode, following directions exactly, for the top oven of the double ovens. The glass door shattered during the cleaning process. It took 2 months to get a replacement door. However, now grease has splattered between the glass panels and you cant get them clean. The dishwasher is a worthless piece of junk. We literally have to wash the dishes before we load them. I should have gone back to ASKO. Weve had countless problems with the ice-maker on the refrigerator. Its broken more than it works. We will never purchase another Electrolux appliance, ever.

My Stove has been broken since Thanksgivings and I was suppose to get a new stove or a settlement according to my contract. I have made numerous call and have been given the complete runaround, such-as They sent the paperwork to the wrong department. The technician from Fleet appliance didnt contact the right department so that you could get a new appliance. We have to resubmit the paperwork that could take up to 7 to 10 business day. Well it is Christmas now and my family still doesnt have a working stove. I will have to contact my attorney because Electrolux is in clear violation of their contract. I will never buy another Frigidaire product or take an extended warranty with Electrolux. William **.

My oven purchased through Sears never ran right. Had maintenance agreement. When called to fix they admitted they didnt know how to fix. Now its out of warranty. Cannot hold temperature. Every time its used loses temperature and have to shut off and restart. Ruins every cake and meal. Now Im stuck with this $3800 oven. Sears no longer sells it or supports it. No one takes accountability. I need help.

I have oven, microwave, refrigerator, wash machine. All of them are good to spend money fixing.

We bought our Zen vacuum cleaner in fall 2016, the main selling point being that it was claimed to be the most silent vacuum cleaner in the world. Well, it was silent for the first weeks. Then, there was this loud squeaky noise when vacuuming carpets. Turned out there was an air leak around the fitting of the tube in the handle due to cheap plastic that wears out in no time. Also turned out that the two year warranty did not cover the tube, which was only covered by 6 months. Within these 6 months we had the tube replaced three times, but to what use? The construction itself is wrong in combination with poor material, and it will wear out again no matter how many times you replace the part. This flaw also applies to the built-in nozzle holders that are too weak to hold the nozzle/tube in place. It keeps falling out making noise and waking up the children. Zen is anything but the most silent vacuum cleaner. One more thing while I am at it, the buttons! They are designed for the sake of design, but are absolute useless. Lets just say that the power button of Zen combines the versatility of traditional buttons, and the tactility of a touch screen. Press it and behold, nothing happens! In short, vacuum cleaners from Electrolux may look (and sound) good at a first glance, but the quality is a disgrace for Swedish engineering.

Worst customer service. Dryer just knots everything together and lint catcher seems to grab straps on clothing and rips them off. Cannot get the musty smell out of the washer even with front load washer cleaners. Does not honor the extended warranty. Would never buy anything from Electrolux again.

I believe we purchased the EFLS617SIW washer and received it in June 2016. Less than 3 months of use, a chunk of the seal tore off. We called a service technician from the alliance company and they were sending someone out to take a look. Once he arrived almost two weeks later, he was shocked at how big the tear was, said he couldnt believe I hadnt had more problems with it, but said customer service didnt put in an order for a seal so he was putting it in that day and would be back next week to install it.I was using the machine in the meantime because one, tiny drop would randomly run down the front of the washer so I put a towel under the washer just to be safe. Three weeks after that visit, the clean washer cycle was run at 4 am and my husband went to bed. I woke up at 7 am to cold water all over the floor (and our clean laundry which was on the floor) in our hallway. I cleaned up the water. 12 hours later I realized the subfloor under our new LVP flooring was swelling. Noon the next day I realized water was in our finished basement. Everywhere!In a panic, I called a restoration company who came out and realized watery had soaked into our bathroom floor, our bedroom, our kitchen subfloor, plus into the ceiling of the basement in two large sections of the basement, our basement bathroom, carpeting in two rooms in our basement, etc. It was soaking into the door frames of rooms and more.I called Electrolux and the woman I spoke with acted new, wouldnt let me speak with a supervisor stating all they would do is assign a complaint number since it is late Friday, and stated they have no emergency department I could speak with. She advised to contact the Risk Management Dept or someone would be contacting me in 2 to 4 business days. By the way, Risk Management does not have a direct line, Customer Service will have to transfer me. I have no idea how this will turn out but I am panicked they will not care. Meanwhile, our house is unlivable while we have 15 commercial drying machines and dehumidifiers in our house but we have to try to exist there.

We have had an Electrolux dishwasher for two years. It worked great until last week and started leaking. I called Electrolux and they stated it was not under warranty, which I knew, and they could send out a repairman. There would be an $89.95 upfront charge which would go against the labor. It was a minor repair on the drain line that took about 10 minutes. However, I had to pay another $87.02 for labor and parts. The $89.95, according to the technician, was a trip charge only. That was not how it was represented by customer service. I called back and talked to a manager that said maybe the rep I had talked to had stated it incorrectly, duh, and that they would educate them to be more specific. It was an intentional misrepresentation in my opinion and they should have know better. I could have called a local company and gotten it done much cheaper.

I bought a Bosch DW, had it installed and then discovered that it didnt have a rinse-only cycle! So, I went back to the store, upgraded to an Electrolux and had the two switched out (with extra unintended expense, by the way, as the Electrolux was just a bit taller and required that I have floor tile removed - and reinstalled - in order for it to fit). That was 4 years ago. I purchased the extended warranty, just in case. But before the original warranty expired, Id had problems with glassware being cloudy, and with a garbage odor inside the dishwasher any time used the rinse-only cycle. (I always scrape dishes before I put them in for rinsing.) Repairman could never find the reason for the odor; plumber verified that the installation was correct and no crimp in the drain line. Odor continued. After another complaint, this time because some items on the top shelf remained dirty, repairman noted that the upper spray arm was catching on the wand that supported it. Fixed it, but have had intermittent similar problems. Had not called for repair, mainly due to the inconvenience of scheduling and needing to be home for the visit, but also because of some health issues that for a while diverted my attention. Now, after a few months of finding one or two items on the top shelf looking as if hot water never reached them, I called once more. Surprise! My extended warranty expired last year!!! (Upon checking, I find that the e.w. on my Electrolux oven has expired, as well.) I was never notified of the need to renew either warranty! The customer service rep with whom I spoke about this earlier this week admitted that there had been a problem with their notification system, but suggested that I had the responsibility of keeping up with that sort of thing!! I will NEVER purchase another Electrolux product, which, by the way is nothing more than a dressed-up Frigidaire. I have Frigidaire front-loading washer and dryer, which I hate (washer door will not close properly and dryer never has dried sheets or towels on the first cycle!) and about which repairmen just make excuses. Stupid me, I didnt know that both brands were essentially the same. Bottom line, count me totally dissatisfied with both labels!!

Our nightmare with our Electrolux appliances is similar to the others on this site. We purchased a fridge and had issues the first year. Husband bought the matching dishwasher before the first issue occurred with the fridge. After at least a dozen service calls between the two appliances and 2 different repair companies, Electrolux did replace the DW with the newer redesigned model. Well that was approx. 2 years ago and we are now on our 3rd issue with the new improved model. The first issue was in the first few months and a typical error code, parts replaced. We since went through a kitchen remodel last year and now the 3rd issue with this new improved DW - possible heating element out? DW doesnt seem hot and theres mold on spray arms, soap dispenser, and racks - smell is horrid. We were offered 50% off another DW after the last issue but I would never buy another Electrolux appliance. We did not buy the Electrolux matching cook top or double oven when we remodeled. The company we purchased from went out of business and the storeowner himself did the installation. When he carted our 20+ yr old Whirlpool DW away, he said it was a good model - just the baskets were old (we should have kept it)! The Electrolux manager who handled our replacement DW had verbally told me if this 2nd DW had ANY issue, they would refund the $ paid for our 1st DW. My mistake, I never got it in writing, so when the 2nd issue surfaced, I had no proof of the offer. The frustration, time spent sitting home waiting for the repair co., waiting for parts to be Fed Exd, nothing was worth the frustration and I could have written a book on my experience. I would never buy another Electrolux product.

I will NEVER in life buy another product from this company!!!! I have 4 major appliances and all but ONE have been serviced! They are all 2 1/2 yrs old and Im being told that the only thing I can be offered is half off parts if theyre ordered from Electrolux. The customer service is HORRIBLE. Ive spoke to reps from phone number (706) 860-4110. Rep Alegra I spoke with her for 40 minutes. Was offered free parts but Id have to cover the labor. She adv. that her supervisor was upstairs and she would email me the information for the free parts and I NEVER received the email. I called back today and spoke with Shaquayla **, complaint manager, who adv there wasnt any notes about my previous call with Alegra and all she could offer is half off parts! The lining of my fridge is coming off and my dishwasher wont drain. I was told the knob that has been replaced once before has gone bad again!!! I then spoke with Shaquaylas supervisor, Theresa **, who needs to be fired! She was VERY cold and VERY matter of fact and kept repeating the offer without ever showing empathy or even genuine concern. I encourage others to NEVER buy from this company! Im currently writing a letter to a corporate PO BOX while posting in any social media site of Electrolux and filing a complaint with the BBB and posting YouTube video of the poor quality of the appliances entitled, The poor quality of Electrolux products. I am a new homeowner and I THOUGHT I was buying a great product. Electrolux has ruined my experience and wasted my time and money! I was even advised by Shaquayla that the repairs would have to be done and paid for by me before I could even buy an extended warranty. Again I want to advise these appliances are 2 1/2 years old!!!! I am extremely disappointed!!!

In 2010, I purchased $10,000 worth of appliances from Electrolux. My side-by-side refrigerator has been an issue since day one. The hydrator in my refrig freezes everything I put in it. I have had it looked at over 4 times. My dishwasher constantly leaks and I have had it repaired over 3 times. My microwave takes twice as long to heat anything as my old $200 microwave. Dont waste your money. Electrolux makes horrible products.

I have a 3 month old refrigerator and it is not cooling. It is now three weeks without a refrigerator and no end in sight. They have no one that can service the unit and wont replace it. They are now on the second service person and he cant look at it for 20 days. I expect to be without a refrigerator for at least 3 months, this is just not fair. They should have just replaced it. Lets see. A 12 month warranty but the unit doesnt work for at least 3 months and I have renters that have no refrigerator. I will now not buy from Home Depot either because they wont exchange and they dont repair. I will next time buy from a company that sells and repairs what they sell.

To all my family, friends and shipmates: Please forward this on to as many people as possible in order to get the widest amount of coverage as possible! My wife and I purchased a new Electrolux Refrigerator (Model Number EW23BC70IS) on 25 May 2009 at a cost of $3699.00 for our new home. In less than a year were so many problems with the refrigerator; ice maker not working and freezer drawer cracked (which were covered under warranty), that Electrolux finally replaced it with another one (Model Number EW23BC71IS) on 29 April 2011.On 9 August 2013 there was a service call to replace electronic board and ice maker. On 5 September 2016 another service call to install Rear Insulation Kit. Finally, on 16 May 2018, a service call to install Air Handler. Then less than month later, on 13 June 2018, a service call to Beach Appliance Service, LLC., regarding frozen water line, no ice or water, and large mold patch on wall next to the back of refrigerator in addition to water dripping from back of refrigerator.The bottom line is that even though Electrolux was contacted both by Beach Appliance Service, who provided a total of 18 pictures (including mold), and myself (at least 5 phone calls) regarding this issue, Electrolux’s bottom line was that the refrigerator was out of warranty and that they would be happy to give me 10% off a new refrigerator. Please tell everyone you know what a lousy product Electrolux makes and that no one should buy anything from them or go through what we did. Since I didnt any resolution from Electrolux, I am now taking them to small claims court.

I would avoid buying Electrolux refrigerators. They are overpriced and under engineered. My ice maker has never worked since day 1 causing a class action lawsuit against Electrolux. Poor quality caused the display to fail and one of the compressors to fail. This should not happen on a $5000 refrigerator.

I had a horrible experience with Electrolux, refrigerator, dishwasher, stoves, ovens. Their service is terrible. Do not buy anything from this company. I’ve had trouble with all their appliances. Lately I even tried to buy a filter for my fridge and they couldn’t ship it. It never came in the mail. Terrible.

This appliance was a replacement for the first one I had purchased that failed and I was lucky enough to have paid for an extended warranty. I was told that the freezer problem mine was experiencing was addressed in the newer model and was no longer an issue. Now, 5 years later, the same thing has happened again: leaking seals into the freezer from the fridge compartment, causing the ice to turn to blocks in the motor which continues to grind, extreme leaking and rust on the outside back of the fridge, and, as told to me by my repair person, the entire refrigerator will eventually fail due to the motor issue. In speaking to Electrolux, they do not stand behind this. My appliance is 5 years old (I would expect for this very expensive appliance to last at least 3 times as long) and I did not buy the expensive additional warranty, so they will do nothing for me except offer a 20% discount on yet another refrigerator of the same make. Why would I ever want this product from them again? I do not advise anyone to fall for their fancy chrome exterior (which of course does not wrap around to the back to provide rust proofing). I was told that they no longer sell this exact appliance because due to this major defect. This acknowledges that they did sell faulty products but choose not to be responsible to their unfortunate customers. In my experience they market as a high-end brand but the performance does not stand up to their reputation, and they do not stand behind what they are selling.

Tech advised over one thousand dollars in repairs and option to purchase a warranty for over $400. What?! Um, no! Bye Electrolux, wont be seeing my money in your pockets anytime soon. A 3 year old $3200.00 range that doesn’t get much use, again if I can help you save thousands by my review, throwing that POS in the trash is worth every penny.

We purchased 4 Electrolux kitchen appliances, a refrigerator, dishwasher, microwave and range 10 years ago. Wanted all my appliances to match. The range worked except the oven panel on the bottom started to bubble. I called to get it replaced and they told me it wasnt made anymore so I had to live with it. After 2 years the microwave broke and had to replace it, 3 years later the microwave broke again and had to buy another. Then 4 years went by, and the refrigerator broke down completely! Of course, I kept saying - I want them to all match so we bought a new refrigerator. Well about 6 months later, you guessed it, the microwave broke. That was our third one. When I called to see if it could be fixed or replace the panel found out it was so expensive had to buy another. When speaking to customer support I happen to mention about my oven panel. Said yes, they did have a replacement so I ordered it in February. About a month ago it started to bubble just like the last one. Last week I called them and said had to pay for another. Which I will not do. Have not mentioned my dishwasher because I dont use it!! Sure it would break if I did. Hope you were able to read this long experience. In 10 years I have had 3 microwaves, 2 refrigerators and a oven panel that looks terrible. All Electrolux!!! Terrible!!!

We recently purchased an Electrolux Oven. The unit came highly recommend on several sites online. The unit arrived with damage, including a defective control panel. Electrolux was initially very friendly and professed a desire to do whatever was needed to fix the unit. In the end, they admitted that they had no parts for the oven and would have to manufacture some. It would take at least a month. They then discussed replacing the oven, but decided it needed to be repaired at least once. Of course there were no parts to repair it. In the end, they did nothing. So we bought another oven. Customer service gets an F.

I had purchased an Electrolux washer and dryer in July of 2015. I spent over $2200 on the pair. I noticed almost immediately that the washer wasnt completely spinning the clothes dry. I assumed it was because it was too full. I lightened the loads and the problem still continued. I often had to rewash the loads 4 and 5 times to get it to spin dry. I had family come in to stay with me a few months after I purchased it. They used the machine and told me to call the company and have someone come out. I did and when the service guy came out he had told me that the entire inside of the machine needed to be replaced because a bolt came loose and pushed the drum forward. He informed me that the was a lemon and that I should get a replacement machine. He also said this would take 2 weeks and 2 guys and a 5 hr job. 2 weeks without a washing machine was unheard of in my world. I immediately called Electrolux and spoke to a manager. They told me all they could do is fix it and pay for the repairs. They told me to talk to Sears where I bought it to see if they would do anything for me. Well Sears did nothing!!! Literally said its not our problem and they dont deal with Electrolux. Then why the Hell do you sell it??? Never shop there... Ever. Anyway the repairs guy came out 12 days later. Fixed it and 1 week later I called to report the same issue. He retired to tell me its just the way this machine is. Nothing else he could do. Again, 2 weeks later the machine stopped spinning all together. They returned and said the bolt was loose again. This time they glued it. 7 months old and the machine is being glued. Well I said, pretty bad for a new machine to be treated like a 10 year old one. I called Electrolux and told them this was the 3 call on the same problem and this should be treated as a lemon and the machine should be replaced. The woman agreed completely and said she would get on the problem. Well never heard from her again. My husband called, talked to the manager and he said now that its glued it should be fine. I would have to wait for it to break again before any action takes place. Ive been out of laundry for a total of a month and for some reason they think thats ok!! I dont!!! Never ever purchase from this ** company. Save your money please.

When I moved into my home in 2015, I bought a suite of Electrolux appliances: french door refrigerator, dishwasher, range. The refrigerator is so poorly designed that I had it serviced 5 times in the first year for faulty icemaker in the main part of the refrigerator. Every time you opened the door, it warmed up and the ice thawed a bit and froze solid. 5 years later, the compressor died, and I have a pile of junk. The range oven doesnt heat properly, the dishwasher stinks inside, all the appliances came with heatshrunk plastic on all the surfaces that stripped the finish off when you removed it, the doors of each appliances had dents. I am disgusted with the lot, and have no recourse but to continue using them until I can afford to replace them. I am so sorry I wasted my money and my confidence in what I thought was a good brand. Dont be fooled by a pretty face!

I purchased a brand new built-in style Electrolux refrigerator and it arrived dead. A repair company sent by Electrolux identified the problem being there was no refrigerant, he then told me that my compressor will fail most likely within a year because it was run for a short time without the refrigerant and contaminated. Electrolux is fine to deliver dead products to their customers and will only offer to do repairs - not replace the fridge for a new one. Unfortunately, my compressor may fail outside of the warranty period and despite this being part of the refrigerant problem I will be forced to pay. I will never buy Electrolux products ever again.

Refrigerator has had ice repaired 2 times in the first 8 months & still no ice. Also had circuit boards replaced in 4 years for both fridge & freezer. It took 2 weeks to get parts as they gave wrong parts number first time to repair company. Contacting Electrolux was useless as they said they would not stand behind product. We would never buy Electrolux again with all the problems we have had. We had whirlpool for 18 years prior without one service call.

I purchased a Electrolux refrigerator on 2/10/2013. After I purchased the refrigerator the ice maker didnt work. The repair man came out to my house and said the water line was frozen and that this was a known issue. He place a part in the refrigerator that would stop the line from freezing. Now, for the last month my ice maker hasnt worked. I had a repair man from ASI appliance repair company come out. He said that the ice tray had a crack in it and that a piece broke off that this was the cause of the ice maker not working. I gave it 24hrs. to produce ice, nothing happen.The repair came back out and said that I need a back panel deterioration Kit and that it will extend my refrigerator out two inches. Also, that the manufacturing is aware of this problem. So, in short Im very dissatisfied with this product. I paid a lot of money for what I thought I was getting a high end refrigerator. This unit is only 3 yrs old. I want to know what are you going to do. At this present time I will never purchase another Electrolux product and will inform social media and friends to do the same.

We purchased an Electrolux french door fridge this summer. Our apartment was under construction so we were unable to connect it until this month. When we tried it did not work. We called Electrolux who informed us they would send a technician out right away. Because we do not have the receipt. They said they would honor a 9/15/2014 purchase date. The first technician never came so we called Electrolux again. They sent a second technician who also no-showed.When I spoke to the Electrolux representative for the fourth time I asked to speak to a supervisor. I asked the supervisor what my options are because Electrolux only contracts with 4 repair people in the entire New York City area and all 4 had 1-2 stars on all consumer review websites and 2 of them had already no-showed. I was hoping that we could hire a contractor we know is high-quality, can fix the brand, and is available and have that reimbursed, like going out of network for health insurance. The supervisor put me on hold for a long time--the entire call lasted 61 minutes. When she returned she told me they would no longer honor our purchase date and that because the fridge was manufactured in 4/2013 they would consider it purchased in 10/2013 and we were therefore out of warranty and there was nothing she could do to help us.We have been unable to locate the itemized receipt. Electrolux has offered to sell us a $600 3-year warranty. However, upon reading reviews of our purchase, everyone who has had this issue says it is chronic and never resolved. Dont make this mistake. The EI288S65KS6 does not work and Electrolux is a company that will not work with you.

The burners are very difficult to adjust particularly the large one. I have had a repairman and gas co. technician attempt to correct but could not. Also the led panel on the top had a led burn out and now the time is incorrect. This was not an inexpensive range.

We bought a refrigerator in November 2018, needed to change the whole complete cooling system in February 2019, and we are now waiting for a technician in August 2020 because our food is freezing. Very bad customer service, hard to reach someone: tried to called a lot of times and was told by a machine to call back because the lines were too busy. When I reached someone, VERY rude, she didn’t seems to want to help me. The date for a technician was 1 to 2 weeks after the call. Very far when you got 4 kids to feed and food is wasting everyday in the expensive fridge that we bought 2 years ago. Very very disappointed. I do NOT recommend this brand to anyone.

Nothing but problems for the last 5 years with all of my Electrolux appliances. Icemaker went out several times, now the CE code appears. Im not going to sink any more $$ into it. Dishwasher was junk, wouldnt clean. Gas Stove-- very difficult to adjust flame. Microwave is falling apart. NEVER NEVER again will I buy Electrolux!!! So much for my kitchen remodel.

Weve owned our dishwasher for 3 years. It has leaked from the beginning. Weve had it serviced dozens of times. The leaking has even ruined our baseboards. Electrolux refuses to replace the unit even though we bought an extended warranty. They just keep sending out technicians to replace parts that have already been replaced. I will NEVER buy a Frigidaire or Electrolux appliance ever again.

Model EIFLW50LIW front load washer. Purchased June 2014. Had required (certified Electrolux) repairman (due to warranty) out several times within the first 12 months. The harness kept shaking loose and tumbler would go off balance and belt popped off. I had to wait a week or two for them to come out and then had to take off from work each time while they fixed it. The last time, they literally had all the parts on my kitchen floor and I asked them why Electrolux just did not send a new machine from the factory. Wasted 5 hours of my day, two repairmen 5 hours and I had to wait for them to come 10 days which meant going over to my mother-in-laws to do laundry.Now 12 months later the belt popped off again but I noticed that the washer was leaking. It revealed severe rubbing on the plastic which was worn through. This unit never made any rubbing noise, clanking and was not out of balance like the issue previously. I called Electrolux and told them that their certified repairmen obviously did something wrong and now it leaks and the harness shakes loose. All they could do for me is give me a break on parts. If your front load washer has belt or harness issues, demand a new one. Repairmen can make Band-Aid fixes only to a poorly manufactured item.

I suffered a serious head injury (concussion) after the door of my freezer hit me in the head. I filed a report with Electrolux and they opened a case. I recovered and decided to not proceed with the claim. I contacted them to tell them to close the case, but I still continue to get e-mails and letters (at least four of each) asking me to contact them. I had a letter stuck in my door of my home today by someone who left a claims adjustor business card saying hes been trying to contact me. What for? I dropped the claim, yet these people keep harassing me! What next?!

We bought this refrigerator (Model FGHT1846QF4) to replace a similar model we had before. The fridge is very noisy, much more than the previous one. The overall quality is poor, very light refrigerator that moves easily when opening the door. The customer service people were very nice but the manager was not sensitive to our complain. I do not recommend this product. I was very disappointed with both the product and the company.

Great features we are learning to use. Looks great too!

We purchased the washer and dryer in 2017. Was supposed to be this great pair. Well, its February 2, 2019 and the dryer just died. Cant get repair over for 4 days and who knows how long to get parts. Ive had approximately 4 other brands of washers over the years and have never had one do this. All of my washers and dryers lasted well over 10 years. NOT THIS ONE. Luckily, we are building a new home and wont take this or buy another. BEWARE!

Purchased Electrolux washer/dryer from Home Depot late 2017 (product received in Nov. 2017). Issues started soon after purchase with the dryer, it was clogging with lint in the blower motor. Not even sure how this was happening, since these are lint making machines. Service came out and had no options on how to prevent this from occurring. Again other than to contact servicing and have them clean it out. Basically they take the machine apart to do this, not a job for ordinary folk.After speaking with Electrolux, and informing them of this continuing issue. Their response is to continue calling for warranty/servicing. The big question was what if this issue persists beyond the one year manufacturing warranty, Electrolux response... “purchase extended warranty”. Are you kidding me!!! That’s when I contacted Home Depot head office. Their response to this issue was much of the same. I can’t believe either one of these entities could live up to their product (Electrolux) or service (Home Depot). This issue should resolved by a replacement or a full refund.Things to keep in mind, these service requests take up time during working hours cause warranty company doesn’t work after hours or weekends. So we have to take time off work each and every time a service is requested. Other option is to cut my losses and dump these machine and buy new ones. Even after a year of ownership. Extremely disappointed with both Electrolux and Home Depot Canada.

We have owned this Electrolux Wave Touch (electric) for now two years and experienced nothing but problems with the electronics. Every time we use self clean, something else fails. I expect a $2,500 range to be more than sufficient in reliability. After all, what good is a great range when on Thanksgiving day you have to explain to sixteen guest why you cant finish a holiday meal as the range top does not work after the bird is done? Heck, two service calls later and we are now canceling our Christmas celebration as it still is not corrected.Just say NO to the Wave Touch and I suspect the engineered quality is no better on the lesser models. FYI - calling Electrolux on a two year old unit, as suspected they could care less. Frigidaire Pro series side by side (made by Electrolux) at a year old took five service calls before they said replace it as we cant figure it out. Thats another NO to buy.

After 1 year of operation the big burner failed - replaced in extended warranty. After 3 years of operation we werent able to completely insert the Fully extendable Luxury Glide racks thus not being able to close the door. Not covered by warranty as acc. to Electrolux this is not a functional part. Strange - how is an oven with open door fit to purpose? We replaced it by a usual rack. After 7 years of operation the ceramic top separated itself from the frame - the silicon layer around the ceramic top sticks on the ceramic top but not anymore to the frame.

This company should never have gone into major appliances, just be happy with vacuum cleaners which Really are not all that great anymore. The entire 3 units that were a bundle deal all have had MAJOR failures in the year or so after warranty period, only one item left. The Dishwasher and its in poor condition, now its 3 yrs old.

I bought an Electrolux washer three years ago. Nothing but problems. It has been down FOUR times. Last couple had water on my floor an inch deep. Two of us, hardly used. Electrolux could care less. Spoke with four reps and the best they could do was tell me get an extended warranty. I had one last year and it took 2 weeks for them to fix it, a 10 minute job. PLEASE- never buy Electrolux products; they do not service their products and they are lemons.

We have an Electrolux microwave in the office and we always use it every day to heat our food. Its been working fine for some time now but lately we noticed that its not heating our food the way it has before. I used to heat my food for 2 minutes only and it is hot enough. But now, I have to heat it many times or up to 10 minutes so that my food will be hot enough. For boiling water, it sometimes takes 20 minutes just to get the right temperature. Im so dissatisfied with this microwave.

This is the frig from hell! We bought the frig a little over a year ago at the 6 month mark. It started releasing water and ice whenever it wanted... unloading the whole containers worth of ice came crashing down and then water! That happened 3 times before a service guy could get out to FIX it! Then 3 months later it did it again. This time I was able to reset it and it worked for another 3 more months.At this point it just did ice and I called for service again and they sent someone else out who replaced another computer board. It’s worked for a month and today it dispensed probably 5-10 gallons of water at 4 different times between 5 and 7:30 AM and I turned off the water to the frig and dried everything up called customer service who denied replacement because our frig is out of warranty! (by one month) but the customer service with Electrolux said they will still send someone out to look at it and fix. So unless you want to redo the floors in your kitchen and have a service coming to your house every other month this is NOT the frig of choice.

We purchased the top of the line icon series (Refrigerator, Microwave, Oven etc). Refrigerator and oven have been replaced once and microwave twice within 9 months!!! We had a very good services from the service company but the products are crap. The refrigerator still freezes veggies..... We usually dont take the time to write reviews but this time its too much and we hope that no one else will be fooled with the Electrolux products.

I purchased a house with Electrolux Icon appliances. In the first two months, the ice maker required four service calls to get working reliably; the microwave required one to the get door aligned so it would operate, and the dishwasher required two service calls. These were all paid for by Electrolux. After 18 months, the dishwasher is now giving the error 1 code, which appears to very problematic and difficult to diagnose/repair, and one burner on the stove smells like gas, even when it is on, rendering it unusable. At the prices that these appliances cost, one would expect them to run when new, and to last more than 18 months.

Purchased a dishwasher for a summer home and it began leaking after a few washes. Because winter came and we didnt use the dishwasher the warranty was up. During each wash water poured over the floor. Had a drain pump fixed for over $400. Customer service was horrible. Now after two years it is doing it again. Another $400. Do not buy Electrolux appliances.

This is the first time I have ever written on of these reviews, but I just had to because I can honestly say that dealing with Electrolux has been the worst customer service experience I have ever had. And Im still dealing with them. Some background. About 15 months ago I bought a fridge and freezer set from them. They are fairly high end, stainless steel all fridge and all freezer set. Model numbers are # E32AR85PQS and # E32AF85PQS.I am amazed at the number of issues we have had with this fridge in such a short time. The handle is permanently loose, the seal is subpar, but those two issues are minor. After we had owned it for about six months, it started leaking water. We would wake up in the morning and there would be a pool of water in front of the fridge. I called the store where I bought the appliances, and they directed me to call Electrolux.After about a half dozen calls and no real concrete answers they finally gave me the name of two Authorized service providers in my area and told me to call them. I did - 1 was out of service and one wasnt taking appointments for a couple of weeks. We waited the couple of weeks while the leaking continued to ruin our hardwood floor. When the repairman showed up, he called Electrolux and they told him this was an issue they were aware of and they sent him a part to fix it. So this was an issue they were aware of, but they didnt bother to reach out to people that bought the fridge. No compensation for my ruined floor was offered.Jump ahead to about 3 weeks ago and our fridge is no longer cooling. The coldest it is getting is about 15 degrees Celsius (but it is usually warmer). I call Electrolux again and the first agent I spoke to says that I have to deal with it myself as it is past the 1 year warranty period. She asks if there is anything else she can help with and hangs up. Then I call back and get a different agent and I explain all of the issues I have previously had and she offers a part authorization, which means I have to pay for the servicing but not the parts.I do a little more digging into my receipts and manual and see that there is a 5 year warranty on the cooling system (which is obviously where the problem is). I call them back and ask for a supervisor and explain this and then she says yes, they will cover the service cost and parts. I am not particularly happy that I was the one that had to bring this up. Had I not, I would have been on the hook for a new fridge. So, she gives me two services providers to try calling to set up an appointment. The first is the one Id told them last time was out of business and the second one doesnt have an appointment until September (It is August 12th at this time). And this is only to come look at the fridge. I figure by the time it gets replaced or fixed I will have been without a working fridge for at least a month and a half in the summer (I have young kids, lots of milk and yogurt going bad).While this is all going on, I have someone else look at the fridge. He is an appliance repairman but not one of their authorized dealers. He tells me what he thinks is going on (compressor issue or worse) and I relay that to Electrolux. They actually call him to confirm this, but then tell me that his opinion does not matter as he is not an Authorized servicer.There are other repair companies that are nearby that would be able to come take a look at the fridge in the next few days, but Electrolux wont allow this because they arent Authorized. There are other Authorized repair companies that are further away that could come in the next few days, but Electrolux wont allow this. The would rather have us be without a fridge for at least a month. With all of the issues we have had with the fridge, I would assume they would try to be accommodating, but they are not, even in the slightest. So now I wait for 3 weeks for someone to even come take a look. Poor product, worse customer service. I would never purchase another Electrolux appliance and I would suggest others stay away.

Purchased an Electrolux refrigerator in June of 2011. I did not bother with an extended warranty. From my past experiences with refrigerators, I figured that I should at least get about 7 or 8 years of use at the minimum.Three months later, while opening the refrigerator, the handle came off in my hand. It actually broke where it connected to the screws on the door. At the time, I had other issues that were deemed more important, so I did not bother with having it repaired. The following summer, I noticed that on very hot or humid days, the refrigerator did not get as cold as it normally functioned. That would last for several days and then miraculously it would return to the normal set temperature. This continued to occur this summer also. From day one, I always said that the refrigerator was loud. Everyday, especially at night when things are quieter, I hear an intermittent popping sound.It is 1:00 AM in the morning, and I just read several reviews on this site. When I woke up yesterday morning, the refrigerator, as well as, my food, were warm. I thought, how in the world can a 2-year-old refrigerator stop working. Granted, that I only paid around 500 plus dollars, I felt I was buying a reliable product since it was a sub-brand of Frigidaire which was the name of my washer/dryer set that I had for 13 years without any problems. At this very moment, the refrigerator is making a very loud humming sound. Earlier I had to transfer food to my deep freezer. I am not happy. I decided to find out if there were any complaints on this product (hindsight) to determine what my next step would be. Well, I have decided to purchase another refrigerator (a well known name brand) and not even bother with a repair service due to the numerous complaints I have read. I refuse to take out the time to experience repeated repairs! Sales representatives will say anything to get you to buy a product. If I have learned anything, it is to research before hand when purchasing sub-brand appliances, regardless of the manufacturer. I will not own another ELECTROLUX product EVER!

Have owned an Electrolux refrigerator for 7 years. In that time we have had 4 major problems with it. The latest is apparently a short in the controlling board. We lost hundreds of dollars worth of food on Thanksgiving. Ive decided not to put anymore repair money into this appliance. Worst appliance purchase ever. Time for a new brand.

Continuing the drama from April 2015. After talking to a channel of people with this company, writing several letters and sending endless photos to the higher ups in this company, I will end my fight with them. I have to continue monthly blow-drying the interior door of the freezer to on freeze the water line and the back of my refrigerator continues to rust because of water leakage in the back inner panels of the body in this unit. I believe that it was defective from day 1 but the drawers are the most flimsy I have ever seen and are completely broken. Stick with GE and Whirlpool. Signing off.

The cost was very affordable for the size of both. The different types of cycles were offered on each. The washer had a hand wash plus a delicate cycle. The cycle on the washer was no longer than 38 minutes, compared to some might last way longer. The dryer had a lot of issue and needed repaired. This was caused by the assembly line by the manufacturer. The dryer would need to have air dry cycle on cold cycle to air comforters. A price would be too high for the pair. The company does not have a good reputation on quality and does not have a a record of low maintenance. Even though Ive had problems with the dryer, the store where we purchased them sold us an extended warranty which paid for itself. We would not purchase Electrolux due to the problems that we encountered.

Horrible, horrible. I bought a french door refrigerator 4 years ago and it hasnt worked right from the start. Horrible customer service, horrible warranty. My ice machine has not work from the beginning and not only hasnt worked but has damaged my new tile floor from it leaking out of the back. I have had the maintenance man out 15 times in the 4 years and he said there is nothing else left to change out. So after paying all that money for an ice maker that gives crushed and cubes I now have my ice maker shut off. Dont buy an electrolux!!!

We first bought an Electrolux Icon French style (2 doors, bottom freezer) 6 years ago as part of a kitchen reno, along with matching wall ovens. From day one the ice maker had nothing but problems - service calls every few months. They did do 1 repair after the warranty expired. The next time I called they offered to replace the fridge at cost, and we agreed as we wanted to maintain the look of the kitchen.The ice maker on this unit worked, but after about a year the unit appeared to lose its mind and would randomly give high temp warnings, and then be OK for a day or two. Service tech diagnosed ice build up in the freezer and evaporator and recommended a full defrost. We did that and it was OK for few months, then happened again. This repeated 6 months later, and now again for the 3rd time. This time I pulled out the usin and noticed a huge patch of rust on the stainless steel back plate right behind the ice maker. So, looks like the ice maker has an internal leak, which builds up as ice inside the unit and eventually screws with the temp sensors. The door gasket is also now disintegrating. Bottom line - these people do not know how to design or build reliable refrigerators. They are quite literally junk. The ovens have been great though :).

I have a dishwasher that cost me over $1700 and it is a POS. I have spent more time and money on this POS and it still will not work. I bought the dishwasher, Dub oven and the stove top and fridge and they all have had problems. This was the top of the line stuff and it is crap and they dont stand behind their crap. The first time I turned on the dub oven, the first item, the glass broke. The fridge is falling apart and the ice maker works sometimes and sometimes not. This set will be six years old this Sept 2014 and all needs replaced and needed it 2 years ago. Parts are way too high priced and they know it. Keypad is $300, control board is $200+, the rack is $400, come on. I will tell everyone I know about this CRAP!

Two stars is too high but Im past angry, just very dissatisfied with my Electrolux appliances. Ive had major problems with my dishwasher. Within several months and after numerous replacements of the control panel, I was already on my third dishwasher. Its working now but it does a questionable job of cleaning. Some of the dishes come out dirtier than they went it. My inexpensive GE did a better job and in ten years I never had a repair issue. The dishwasher now just sits there looking pretty as Im no longer using it. I love my induction range... when it works. At 23 months not one, but two control panels went out. Electolux agreed to cover parts which Im told would have been a couple thousand. I paid a few hundred for the service technician. Repairs took approximately six weeks. Before and after the replacement I find myself making frequent visits to the electric control box to flip the switch and wait while the range reboots. This is extra irritating when I think food prep is almost done only to find the range top or oven is not working. Between the dishwasher and range I estimate Ive had 18 service calls. Each one of them forcing me to take anywhere from two to four hours of uncompensated time away from work. Ive not had any major problems with the refrigerator except that its poorly designed. When you close the freezer drawer, ice slides over the back of the container preventing the drawer from closing. We keep a yardstick nearby to slide the ice out as the opening is too tight to reach our arms in. Guests have needlessly apologized for closing the drawer too hard. Please! The filters need frequent replacement and are expensive. Our salesperson made no mention of this foreseeable cost. And the darn alarm doesnt work when the drawer is open (because of ice thats slid where its not suppose to) and the ice cream is melting; but it goes off in the middle of the night, screaming for me to come turn it off, when all that happened is the electricity went out for a few seconds. The range hood works okay but its noticeably louder now than when we first installed it. Through all of this Electrolux has been more concerned with the performance of the contracted technicians than with the performance of their appliances. Im at an age where lots of friends are doing kitchen remodels. I tell them all, dont buy Electrolux. Spend your $7K+ elsewhere; And they are.

This convection / microwave was delivered 1 month ago. It is replacing a Samsung Over-The-Range convection / microwave. The Samsung was ridiculously noisy, had a weak vent fan, poor lighting, and very dim display but overall it did work pretty good. After 4 years of service it got donated to Habitat For Humanity (thanks for the tax write off). NOW I have the Electrolux convection / microwave. It was difficult to install. The holes and brackets from my previous microwave aren't in the same location. I understand that these are different brands but I've hung different microwave brands in the same location before and the mounts where pretty universal - not this time. The LED display on this device is just as dim as the one on my previous device. I guess NOBODY can create a display that's easily visible from more than 7 feet away. Now here's where the Electrolux sets itself apart,,, it looks great, the lights are bright, and the vent fan actually works really well.The interior is all stainless steel with this cool diamond pattern. It looks really nice. When using the convection oven,,, the temperatures are accurate and it bakes to perfection. It is noisy too but nowhere near as screechy and obnoxious as the Samsung. It's just the nature of convection / microwaves to be a little loud. If anyone finds a quite one please let me know. As for the buttons,,, there ARE NO buttons. It's a flat touch panel just like your smart phone. Pushing hard on a number doesn't make it work. You have to gently apply a full fingerprint over the button to get it to work and you cannot be in a hurry. It takes a little getting used to but it's really not that big a deal. This is an expensive device but it was worth it.

Anyone thinking about buying a Electrolux appliance, do not bother. Save yourself the time and aggravation and stay away from this brand. My washing machine is not even 2 years old and this is the 3rd time its had a problem.

Purchased dishwasher 9/07/15 from Home Depot. Delivered 9/21 - machine would not turn on. 9/24 - second machine delivered. Called the week of October 5, 2015 appointment set for October 19th for repair - will not drain. Called week of October 26th, 2015 - for repair for the same drain problem. 2nd repair appointment set for 11/10/15. After repairman left - I ran a cycle - and still not draining. Called Electrolux for a third repair and was told that it would take 2-3 days to find a repair servicer. Still waiting for a call back and a repair date & time.