Subject: Your Kitchen and Laundry Equipment in Hotel Dar Al Ghufran Makkah.This is to bring to your kind attention that Dar Al Ghufran Hotel Makkah, is one of the 5 stars hotel in Makkah, Saudi Arabia. We have purchased the entire kitchen and Laundry equipment, required for one 5 star hotel use, from Electrolux, through your dealer in the kingdom of Saudi Arabia, Chbib Trading Co Ltd. The purchase amount was over five million riyals. Now the equipment are over a year in use and we have few machines, i.e., dishwasher, flat ironer, meat bone saw, went out of order and Chbib was called in for check or repair. It is with regret to state that your dealer has no spare parts available with them what so ever, in order to get the machines repaired.They had to place order for the same and we have to wait until they receive these parts and the waiting period is more than a month. And that too when the equipment under warranty? Now the dishwasher is o. Again and we dont know how long your designated agent will take to bring in the spare parts when the warranty period is already over. (One year).Again dish washing machine still is out of order from 20th December till now, only due to spare parts (Frequency Inverter part # OL2601- Model # WTM 140 ERB). After long time, your dealer received the parts and now last four days they are trying to fix, but they are facing some complications with new part installation / parameter, and dish washing machine still is out of service, and I requested to Chbib provide us alternative solution to run the operation.And we buy new meat bone saw of different brand because when saw was out of order (only motor was burnt out) and your dealer was taking long time to repair it, more than two month. What is the solution to get the fast service from your dealer and we want to direct dealing to your company to get the spare parts with in minimum period. Would you imagine this how we will run the operation?This time we feel so sorry for Electrolux Company that we purchased equipment from this company, never the less; we sure will have to think twice before buying any equipment from your company (Electrolux Brand) for our any future properties coming up, or even to recommend your brand to any future Hoteliers.We eagerly wait for your response, if this is the kind of service, after sales, your company and brand provide to your customers.Once again we express our regret to have been associated with your brand.

I purchased a matching set of front loaders (models EIFLS60JIW and EIMED60JIW) on July 12, 2013 and the washer been nothing but a headache. It gets off balance with small loads, medium loads and large loads. Nothing is more frustrating than to start a load, hoping to come home and throw the load into the dryer only to discover it got off balance and never started the cycle. THEN, to make it worse, my clothes are getting slits put in them. I dont know if it is the washer or the dryer. Ive had a service call and they cant figure it out. I absolutely detest this set and wish I had never, ever purchased them. My neighbor has a set of Maytags and she love them - no problems whatsoever.

To all my family, friends and shipmates: Please forward this on to as many people as possible in order to get the widest amount of coverage as possible! My wife and I purchased a new Electrolux Refrigerator (Model Number EW23BC70IS) on 25 May 2009 at a cost of $3699.00 for our new home. In less than a year were so many problems with the refrigerator; ice maker not working and freezer drawer cracked (which were covered under warranty), that Electrolux finally replaced it with another one (Model Number EW23BC71IS) on 29 April 2011.On 9 August 2013 there was a service call to replace electronic board and ice maker. On 5 September 2016 another service call to install Rear Insulation Kit. Finally, on 16 May 2018, a service call to install Air Handler. Then less than month later, on 13 June 2018, a service call to Beach Appliance Service, LLC., regarding frozen water line, no ice or water, and large mold patch on wall next to the back of refrigerator in addition to water dripping from back of refrigerator.The bottom line is that even though Electrolux was contacted both by Beach Appliance Service, who provided a total of 18 pictures (including mold), and myself (at least 5 phone calls) regarding this issue, Electrolux’s bottom line was that the refrigerator was out of warranty and that they would be happy to give me 10% off a new refrigerator. Please tell everyone you know what a lousy product Electrolux makes and that no one should buy anything from them or go through what we did. Since I didnt any resolution from Electrolux, I am now taking them to small claims court.

We purchased the extended warranty and within the first three months we had 2 service calls for major repairs. In both cases the oven overheated and burnt up the food that was in it. A third call was made with another major repair. I wrote letters to Electrolux and the company I made the purchase and requested the appliance be replaced. Nothing was done and as soon as the warranty expired another major problem happened and cost us $550 to repair. We will never recommend Electrolux to family or friends.

We purchased an Electrolux washer and dryer in April of 2019 because our plumber installed the washer connection on the right side of our laundry room. Electrolux was the only system that offered a reversible door on the washer. We have owned an LG washer and dryer since 2005 and like that brand, but were stuck with the situation. The dryer is a stunning example of lousy engineering and lousy quality control. The door ledge is deep, so the spinning motion of the dryer dumps lighter-weight clothes like socks and T-shirts onto the ledge, which covers the lint filter opening which causes poor air circulation. To fix that, the company installed a larger vane that apparently tries to fix the problem by scooping the clothes off the filter. It works with larger items, not with smaller.The second failure is the moisture sensor, which sits near the lint filter, facing up. It is fairly large. Since the clothes do not properly circulate in the dryer and end up on top of the lint filter, they end up on top of the moisture sensor. The wet clothes stay in circulation because they are heavier. The lighter clothes that dry faster end up falling on the lint filter and sensor, so the dryer thinks the load is dry and signals the end of cycle. We often have to run three or more cycles to dry the clothes. The electronic control board failed within a few months of the dryer being installed. The touch sensors would not work. When the service tech came out to replace it, he said that it was a common problem with the machines, and demonstrated sliding a finger across the button we wanted to active when the panel stopped responding. He also suggested using the timed drying feature rather than the sensor options because of the poor design of the sensor. He replace the panel, which then failed again about 6 months later. This time, the timed option stopped working; its stuck on 30 minutes. A few weeks ago, the washer decided to join in the fray. It will not dispense fabric softener. Apparently the control that turns on the water spray over the dispenser is not working, so we have a cup full of softener sitting there.In 15 years of owning LG appliances (the first set from 2005 to 2016, the second set from 2106 to now - both are in our primary home) we have had more service calls on the Electrolux garbage in 18 months of service than 15 years for LG. We begged Electrolux to take the appliances back, but they refused. It appears that their primary profit comes from selling extended warranty service, which costs a significant percentage of the original purchase price. Bottom line: Electrolux products should stay in the showroom, not in your laundry room.

36 Electrolux Icon Professional Series Counter Depth French Door - For a refrigerator that costs 3700.00 you would think it would last WELL. You would be WRONG. Not a good investment. I do not recommend this product at all. We have had the rubber seals go bad. Pieces of some plastic just brake off and now the repairman tells us that the ice maker just ate itself. We have no power to it at all, good thing we were home. The service guy said he has seen where they have caught fire. Again glad we were home. Customer service is NO HELP AT ALL. If it was broke we did it and not covered. We have our old fridge downstairs. It is 10 years old and was 800.00 and would put the Electrolux to SHAME. So please stay away from this product. You will be glad you did.

I have had so many service calls (10+) due to the inferior quality of my Electrolux French Door Bottom Freezer ice-maker, I cant even count them. Thank goodness, I purchased the extended warranty, BUT the inconvenience of having to call for repair, doing without, and waiting for repair to come fix is extremely frustrating. I will be happy when this piece of junk is out of warranty as I will gladly to forced to purchase a new one........ NEVER an ELECTROLUX product!UPDATED ON 04/17/2015: I am on my 2nd Electrolux refrigerator. This 2nd one is only because it was a replacement for the 1st one due to its poor performance with the ice maker. Now, there is trouble with the ice maker on this one. I am awaiting for the part that is supposedly a fix. The part was ordered on 3/30 and is supposed to arrive at my home. Then, I am to call for the repairman to come install it. Going on 18 days and then call and wait for the repairman to schedule... REALLY? With all the trouble I have had along with many, many other people who have had this refrigerator, I would NEVER choose another Electrolux refrigerator. They should have stuck with making vacuum cleaners!!

I believe we purchased the EFLS617SIW washer and received it in June 2016. Less than 3 months of use, a chunk of the seal tore off. We called a service technician from the alliance company and they were sending someone out to take a look. Once he arrived almost two weeks later, he was shocked at how big the tear was, said he couldnt believe I hadnt had more problems with it, but said customer service didnt put in an order for a seal so he was putting it in that day and would be back next week to install it.I was using the machine in the meantime because one, tiny drop would randomly run down the front of the washer so I put a towel under the washer just to be safe. Three weeks after that visit, the clean washer cycle was run at 4 am and my husband went to bed. I woke up at 7 am to cold water all over the floor (and our clean laundry which was on the floor) in our hallway. I cleaned up the water. 12 hours later I realized the subfloor under our new LVP flooring was swelling. Noon the next day I realized water was in our finished basement. Everywhere!In a panic, I called a restoration company who came out and realized watery had soaked into our bathroom floor, our bedroom, our kitchen subfloor, plus into the ceiling of the basement in two large sections of the basement, our basement bathroom, carpeting in two rooms in our basement, etc. It was soaking into the door frames of rooms and more.I called Electrolux and the woman I spoke with acted new, wouldnt let me speak with a supervisor stating all they would do is assign a complaint number since it is late Friday, and stated they have no emergency department I could speak with. She advised to contact the Risk Management Dept or someone would be contacting me in 2 to 4 business days. By the way, Risk Management does not have a direct line, Customer Service will have to transfer me. I have no idea how this will turn out but I am panicked they will not care. Meanwhile, our house is unlivable while we have 15 commercial drying machines and dehumidifiers in our house but we have to try to exist there.

Purchased $855 Whirlpool washing machine from Harvey Norman Mornington 3 weeks ago. First wash after delivery and install the house flooded. Rang customer service and next Monday a repairman arrived who said the new machine could not be repaired. Our newly laid carpets were flooded and our insurer was there on the Saturday commencing the drying process. We sustained $2k damage and had to pay $500 excess. The Electrolux company refuses our request to cover the damages or even remove the machine from the laundry! They said they may refund the machine cost if we send them a bank statement to verify our identity. Next stop is ACCC. This treatment by Electrolux seems endemic from all the reviews.

We have already spent at least 20 hours following every Electrolux procedure to the letter, regardless of how inane the reasoning only to finally be denied a solution. It is the same story about the defective ice makers they designed and installed in thousands of refrigerators a few years back. Bottom line - We would pay for parts but since the ice maker cant be fixed there is nothing we can do for you. Yes we bought $6000 worth of Electrolux products when remodeled our kitchen and they made a defective product but its on us. Thank you very much. They said they dont care about negative Internet reviews because only unhappy people post - not happy ones. Brilliant! So, we vote with our wallet and words. Never buy an Electrolux or any brand by that company and tell as many people as possible. So, when they hire a consultant to find out why the stock is down maybe they will discover these communications and determine that it does matter to try to protect rational consumer relationships.

We purchased our home with seemingly new Frigidaire/Electrolux appliances. Fridge, a GLR T217TDKD, does not seal well and hangs on hinges poorly. The gasket fell out. Microwave (model FMV156DCC) handle fell off and the machine makes an electronic whine/grind sound while cooking (and no, its not the turntable mechanism). I wonder if we are being irradiated. Dishwasher, model FDB2000RFC1, is frighteningly loud. Grind, grind, grind. Avoid Electrolux/Frigidaire like the plague. Its the Yugo of appliance makers. I am out of warranty, sadly. Whatever happened to quality?

My husband and I have had nothing but problems with our Electrolux refrigerator. We have had the ice maker serviced numerous times. Now it’s out of warranty and have paid 800 dollars to fix something that Electrolux knew could not be fixed. Now Electrolux won’t help us on a refrigerator that we bought for 3700 dollars. Electrolux won’t help us at all. Electrolux is a terrible company when it comes to customer service and Electrolux does not stand by their product. Electrolux need to understand if you piss off consumer we will stop paying your product.

I wish I would have seen this site before purchasing what I thought was a good brand. All appliances were Whirlpool replacements which were over 10 years old. The Electrolux appliances havent made it three years without issues. Ice maker in the refrigerator stopped working. Dryer electrical panel, washer and dishwasher leaking, and microwave power unit went out. If you buy them, keep purchasing the extended warranty!

My husband and I own a small business. Our employee scratched our customers brand new stainless steel refrigerator door. I called to order a replacement door panel. Upon receiving the part we installed it and noticed it had a light colored stripe running down the middle of the door that looks different than the rest of the refrigerator. I called customer service back right away. I sent them a picture and they tried to tell me it was like a piece of wood. That no two pieces of wood are alike. Really? How is a piece of wood and a piece of stainless steel the same? This door panel was less than quality and no one would purchase a refrigerator like that in the store. They tried to downplay and undermine the situation, making me feel like I was being unreasonable. All I wanted was to make my customer happy and her to have her refrigerator looking new again. I finally got them to agree to refund the door but they wouldnt send a new panel without receiving the other part back, so I agreed to pay for another one to be shipped. That way our customer wasnt without a fridge door in the meantime. I was told they would contact us in a few days to pick up the defective door. I also asked them to call me directly to handle the return. Instead, they called our customer the very next day and scheduled the pick up for Monday. We hadnt received the second door panel yet so I told them we werent ready to swap them out yet. They proceeded to tell me it was too late to stop the request since they had already sent it through but that UPS would leave us a shipping label. Yesterday was Monday and no shipping label. Today I called them again and they informed me to call UPS. UPS is not even aware of any labels and advised me to contact them again. I have now been told that I will have to pay the shipping plus a restocking fee for a piece of ugly metal that is below what the standard should be for a door on a refrigerator that cost close to $3K. Every single person I have spoken to has given me a different answer. The manager I spoke to tonight was rude and insensitive. They do not care about making the customer happy. They will just take your money and blow you off. It is looking like I may be out the money for the other door panel. I am afraid even if I pay the money to ship it back, they will just come up with another story as to why they cant refund me. Unbelievable! Stay far away from this company!!

DONT RECOMMEND TO BUY ELECTROLUX PRODUCTS!!! Bought a brand new unit of Electrolux EWT903 XW top loader washing machine last August 2015. This is 9 kg washing machine for 2 person. We also seldom use the machine since we go out of town always. The machine suddenly broke down on October 2016. Call the Electrolux Philippines head office for request to check the machine problem. The service was so bad, that it took more than 3 weeks to schedule to checkup. The Check up was done on Nov 26, and the service technician advised that the Gate valve below the machine to let the water flow out was damaged. Asked the Service Technician the cause of damage, the service Technician also dont know. Later, the Office call me, and explained the cause of damage may be as ff: 1) Electric fluctuation 2) overload. This 2 reason are so dumb stupid reason, since we seldom use the machine. My conclusion is there must a design problem for this Electrolux EWT903 EW washing machine. DONT RECOMMEND TO BUY.

Purchased top of the line Electrolux dishwasher in 2010 (cost a fortune) and have cursed the dishwasher each and every time I took the dishes out after washing. Nothing ever came out sparkling clean from the first day I used it. The water never was hot enough because the dishwasher didnt have a heating coil to heat the water to a temperature that would give excellent results. I dropped the extended warranty and prayed and hoped it would break down and sure enough 6 years later it did just that. It was the happiest day of my dishwashing life. I promptly went out and bought a Kitchen-aid mid-range dishwasher with 3 drawers. An upper flat rack for utensils and the dishwasher is wonderful. No more Electrolux for me ever.

Bad fridge, dishwasher, oven. They never fixed anything. Its all junk!

Last summer, we chose the appliances to remodel our kitchen and replaced our 10-year-old $1,500 Kenmore refrigerator with a $3,000 Electrolux stainless one. It was delivered in September... but wait, it was a different model. When we questioned the dealer, he told us that Electrolux had discontinued the model we ordered and that the one we had received was the replacement. However, there were a few small catches. It was all stainless like the one we had ordered, the inside was organized differently and the freezer had two drawers rather than three, not to mention the quality seemed to be significantly worse. But the dealer and Electrolux tried to tell us it was an equal replacement... right. There didnt seem to be a lot of options at the point so we settled with a far too small compensation. The dealer (Standards of Excellence in Concord, CA) came out and installed it in October. When they left, the doors werent even. In February, the flap on the French doors was jamming when we closed the fridge, so we called a service company. They came out, ordered the part and two weeks later, replaced the flap and tried to align the doors (not completely) and left. A few months later, the flap (mullion) failed again and I called a different service company. They came out, ordered the part, came back with the part, and spent a lot longer aligning both the mullion and the doors and left. The doors now seem to be fixed although they arent quite even. However, about a month ago, the ice maker stopped delivering cubes. It only gave out crushed ice and the display was giving some strange messages once in a while. The service guy came out again and said that the solenoid for the ice maker had gone bad, had dropped down and had fried one or two of the circuit boards. He replaced the solenoid but had to order the boards. Evidently, the fried boards were causing the computers to go nuts and provide random messages on the displays (and to the diagnostics he was trying to use). As of Monday, everything seems to be fixed... for the moment. But I have no confidence they will stay fixed. This morning, I called Electrolux to complain; their suggestion was to pay for an extended warranty. I absolutely hate the idea of giving Electrolux another cent for their poor quality product. My 10 year old Kenmore is happily humming away, working perfectly in the garage. I wish I could make it stainless.

I purchased all 4 appliances: the refrigerator, the stove, the dishwasher and the microwave. Ive had issues with all of them. I am not exaggerating when I say I had 22 repairmen come out to fix my refrigerator, including their own engineer who flew out and spent 8 hours and even he couldnt fix the problem. Very sad! There was issues with the ice machine and sliders which left the freezer door open for I dont no how long and the light comes on when it wants to. The stove has stopped working, so of course we had to eat out on Thanksgiving and Christmas and its still not fixed. The frame around the top was bent when delivered so the whole thing had to be replaced and there were some missing screws. My dishwasher has never properly cleaned the dishes; Ive given up on having clean dishes altogether. What Im saying is if you are on the fence about purchasing Electrolux appliances, take a walk in my shoes. Its been a nightmare since I purchased my Electrolux. I dont mean to bad mouth a company but having my appliances for the short time that I have has only caused me stress and frustration. I saw some of the complaints before I made my discussion and thought that some of the people had nothing better to do but complain, but now I believe all the people that have had issues because Im living it. I’m stuck with a very bad product. I will have to live with it until the warranty run out then they will go on Craigslist. Dont walk away from deciding if you want to purchase an Electrolux product: run away.

We have been very pleased with our dryer. Overall, its a very nice dryer. We had to call for service due to not starting but, it was a minor manufacturing issue and fixed within minutes. We are still very happy with the dryer.

3 calls, 2 separate trips to fix our Frigidaire dishwasher which Electrolux does the installs for on new homes. 3 times the dishwasher has flooded our kitchen floor and all we get a substandard fixes and trite customer service. The home builder said after three times they are supposed to replace the appliance and Electrolux does not want to do that. They only want to send someone out to fix again. Electrolux is only in the business of warrantying and not resolving issues. Dont give them the time of day. Save your breath even if the warranty service is free and go buy a new unit from Lowes or Home Depot.

I have been waiting 6 weeks for my washer to get fixed. I can’t seem to get anyone in the warranty customer service department at RC Willey to tell me at what point I will have a working washer. The repair company has been out three times to repair the washer with no success. Prior to this I had the dryer fixed 2 times using the Electrolux first year warranty and one time through the RC Willey Warranty. Each repair takes a minimum of 2 weeks to complete. The washer/dryer set is 2 years old. I have contacted Electrolux and they said I have a parts warranty but will have to pay out of pocket if I don’t use the warranty. What is the point of purchasing a warranty if you never have a working product? I’m trying really hard to understand why it is so hard to complete the repairs on the unit I have. If you sell a warranty you should stand behind it. I will never buy Electrolux again and most certainly will never purchase anything from RC Willey. Extremely disappointed in both companies.

Loved this fridge when I bought it. But it has needed several repairs and now the side is breaking out in rust spots! The water line freezes, and that has repaired and replaced. The whole freezer side door has been replaced. It is 10 yrs old now; but, the problems started about 6 yrs ago.

I have a 6 month old $800+ upright Frigidaire freezer made by Electrolux, after less than 3 months it quit working, lost hundreds of dollars worth of food. Its now been in non working condition 3 months even after 5 service calls. This freezer has been sitting in my home in NON-WORKING condition for 3 months now. Electrolux agreed to replace it in August... The first date they scheduled this delivery on Sept. 8th, they never showed up or called. They again rescheduled for today, September 21st and now Im being told they cant deliver it today. Ive lost countless hours with customer service, hundreds of dollars worth of food, two days loss of work waiting for delivery of the replacement that didnt show up. Its the worse experience I have ever had with an appliance in my life. The customer service is even worse than the garbage products they sell! Run!

I bought a upright freezer and been paying warranty on this for 15 years. I call in Aug. to have it fix. I havent gotten any result yet and October. I ask for a buyout. I was turn down. I need help. All I get is lot parts been sent to my home and still does not work. Please stay away from this company, they dont try to help at all.

We bought a Frigidaire refrigerator back in June, 2018. In August 1st, the refrigerator started to act up and stop making any ice or throwing any water. Since it is still under the first year warranty covered by the company, I called Electrolux to have this issue fixed. They have sent five repairs technician from two different service companies to fix this issue and have not fix this yet. Every time a new technician comes to diagnose it, they have to order a part. They have replaced so many parts and still not fixed yet. After three months waiting for technicians and parts to come, I request Electrolux to replace the unit and they rejected the request. They told me that they cant replace it until a technician tells them its non-fixable (the technician will never tell them its non-fixable because hes making money every time he comes to diagnose/repair it). In the meantime, we cant use our product after we paid so much. Electrolux does not stand up for their products, they will have you on and on until you give up and suck it up or until the warranty expires so the problem can be on you.

I bought Electrolux Fridge for a small condo. The Fridge is tall and slick, perfect from my condo that is used only 3 months a year. Problem: makes a snoring sound, water in the back of the back of the fridge, drips all the time. Sometimes it freezes. I called Electrolux from the store, they told me I have to talk to the manufacturer. They send someone but the problem remains the same. I called them again. They told me since a year has passed I have to pay one of their authorized technician to look at it, so I called a technician and paid him. He came while I was away. I assumed problem is fixed. When back in Toronto the problem is worse. Fridge has more water on the back. I called the manufacturer they said they never received a report from their technician and since a year has passed it is not their problem. Basically Electrolux does not and does not stand behind their product. They will have a reason not deal with you. I tell everyone please, please do not buy Electrolux Fridge. It is a problem. Do not judge a book by its cover. It looks good but it is the worst quality you will ever get.

The burners are very difficult to adjust particularly the large one. I have had a repairman and gas co. technician attempt to correct but could not. Also the led panel on the top had a led burn out and now the time is incorrect. This was not an inexpensive range.

DON’T EVER BUY ELECTROLUX APPLIANCES! September 2015 is when we purchased a new Electrolux dishwasher to replace our very old dishwasher probably over 30 years old. Never had a problem with the old dishwasher. It served its purpose but could not run anymore. We were excited to buy a new dishwasher hoping that it would sanitize and clean dishes better. Since we got the new Electrolux dishwasher in September 2015, it has broken down 6 times. Also does not clean well and I rinse everything before I place in dishwasher. It’s only 2.5 years old. Called Electrolux over 20 times getting it repaired and begging them to replace the dishwasher because we were sold a lemon. Every time they denied replacing it. There are a few inconsiderate rude Electrolux agents that I talked to and lied to me. I have been lied to many times by Electrolux agents and they keep their stories straight. I record everything; calls, notes, confirmation numbers. Horrible customer service!

Safety alert! Purchased this dryer from Sears in December 2017, and have experienced lint clogging problems in the fan assembly since then. Spoke with Rita ** at corporate, November 20, 2018, at 12:30 p.m. central standard time. She first asked what she could do to and I told her to pay for the parts I ordered or replace the dryer. I reviewed my original email message to her (Rita **) as she appeared to not have read it thoroughly. She stated that my installing the filter assembly lint clamshell (530451374) and the grill assembly lint with moisture sensor (5304515376) would void my manufacturers warranty. Even though the parts are newer models (for EFME627U) released after discontinuing my dryer model and would work by using longer mounting screws and transferring the original moisture sensor wire assembly, Electrolux would dismiss the unit and no longer honor the warranty. I stated that the engineers would be very happy to learn about the problem and the repair to correct using the newer design parts. I also asked Rita if she would like grandmothers or other elderly people to have to deal with the felt producing lint buildup in the fan assembly. I expressed concern regarding the high number of bad reviews of this dryer because of the lint problem. Rita promptly tried to tell me that the majority of the Internet reviews are negative at which point I cut her off and explained that I understand how the Internet works as I am an IT professional. People typically post detailed negative reviews when extremely frustrated or disappointed. Rita said something about posting good reviews and I told her that I do not post reviews for every service and item that delivers as expected. It is only the problems that need to be shared or those services or items that deliver in a much better than expected manner. Rita stated a minimum of three times that it was at my discretion to post negative reviews - even when I explained that they would be detailed. With all that said, are you certain that this direction is the one endorsed by Electrolux corporate? It is a great disappointment to me and I will need to spend more time to release the reviews as I do NOT want elderly people or others (think of your family and friends) to purchase such a problematic dryer. This dryer is the FIRST to exhibit these problems - even with washing and drying laundry containing MORE fur and lint with my previously owned, other branded, units. In all cases I am a fanatic about cleaning the lint screen and in the situation of the current Electrolux, stopping the cycle midway to perform an additional cleaning if I am drying whites (cotton based). Note that I also sent email messages to Alan Shaw and Jonas Samuelson receiving NO response or bounce messages (their email addresses are good). Will never purchase Electrolux products again.

Purchased range in 2004 price $2000.00. Had insurance until the clock on the range needs to be replaced. I called Electrolux, the part is not available anymore. The repairman person recommended by Electrolux is trying to find a used clock, otherwise, my range will be unavailable for cooking. Electrolux was notified by me since the warranty is over, they refused to do anything. What is my option, throw out the range, I cannot afford that. The company will not help me in any way with a refund price for the rebuild clock or the company getting me a clock somewhere. Need answers soon. Please help.

I purchased a top of the line Electrolux front load washing machine in March of 2015. I was a happy consumer for 2 weeks. I am now frustrated beyond words with the poor performance of the washing machine, and the I do not care attitude of the Electrolux corp. After many service calls to Electrolux and days without a washing machine, they are now here to rebuild my new Electrolux washing machine. Electrolux is not a product worthy of spending our hard earned money on.The Electrolux corporation and their response to the consumer is more disappointing than the inferior product they build.

Narrow refrigerator. Absolutely the WORST APPLIANCE EVER. The first fridge they delivered leaked. The second was damaged. The third didnt last 18 months. When I called for service, they stood up my tenant TWICE. The fridge is an absolutely piece of garbage. Do NOT waste your money. One of the worst service departments EVER. Unfortunately I do not have to paperwork as it is at another location, but I will never EVER buy another Electrolux product. A waste of money, time and energy. If anyone is monitoring this for Electrolux, you can call me at **. As if the company cared. Bah.

I bought a front loader washer in February 2016, my Front loader is now having issues (April 2017). The door will not unlock and the washer was in a middle of washing a load with 8 min left. I cant get it to finish the wash or unlock the door. I unplugged it and tried resetting it by hitting the cancel button like the customer service rep asked me to do and still nothing. I called the Electrolux service dept. and it will take 4 days to even send someone out, plus had to pay $125 service fee upfront just to even get on the waiting list for repair. That lets me know their product is a piece of crap. Never again will I spend my money on their product. Anyone reading this DO NOT BUY ELECTROLUX.

2010 from Lowes we purchased all matching stove dishwasher and dumped dishwasher about 2 years later. Stove minor problems and been ok But OMG had a party and a non-working ice maker over and over all the same things. No ice, display not working, rusting in ice maker. When it works many repairs. Now a ef code a hif code and they want me to buy. I tape our conversation if it could not be fixed it would replaced at no cost new not refurbished. Explained how many tries before it happens no more than 3. I am afraid it is BS. I am surprised that nothing happens. I am going to record the whole conversation and if they do not have same info in the new contract I will have proof. So over it. Watch out. Spent way too much to be treated like that.

In Oct. of 2009, I redid my kitchen and UNFORTUNATELY purchased my refrigerator ($2899.00), wall oven (no major issues), microwave (never worked correctly from day one) and dishwasher ($1200.00) at one time and thought that going w/ Electrolux for all four was the way to go. I had purchased the fridge and dishwasher along w/ a 4-yr. extended warranty for both. I have never in my life dealt with shoddier made appliances and a company that has NO clue how to manufacture ANYTHING but vacuums. The fridge had SIX service calls for a defective ice maker that could NEVER be fixed. It wasnt until our service tech (who by now was like family) called Electrolux directly and got us a refund for the purchase price of a 4 yr. old fridge. Last week, the dishwasher decided to leak water out from underneath it. It too had 4 service calls on it and has NEVER done a decent job of cleaning the dishes. Now that the warranty is up, the dishwasher is being replaced w/ a Bosch unit that was $400.00 less than the Electrolux and comes w/ a BETTER warranty and the backing of a company who knows what the hell theyre doing. I CANNOT STRESS IT ENOUGH -- STAY THE HELL AWAY FROM ANYTHING ELECTROLUX!!! Even w/ extended service plans, they are nothing but stainless steel BOAT ANCHORS!!!!!!

Weve owned our dishwasher for 3 years. It has leaked from the beginning. Weve had it serviced dozens of times. The leaking has even ruined our baseboards. Electrolux refuses to replace the unit even though we bought an extended warranty. They just keep sending out technicians to replace parts that have already been replaced. I will NEVER buy a Frigidaire or Electrolux appliance ever again.

We purchased numerous fridges of this type from Electrolux back in 2014. We are a builder, so we kept all the fridges completely sealed and in secured storage. We have had issues with every single fridge from Electrolux so far to date. The most recent was the brand new fridge we moved into a brand new home. We plugged the fridge in, and immediately there was an obvious smell of smoke. Concerned, we unplugged the fridge. Our electrician had a look at the plug and it was working fine. We called Electrolux, and they told us the issue is probably the plug. We would need to get a report from a certified electrician to prove that there are no issues with any of the plugs or circuits in the home.We had a third party certified electrician come out, take a look and provide a report. We called Electrolux back, and they said an electrician report wouldnt count. They also somehow did not have the last call on file. They said we would instead need to get a certified Frigidaire technician to come out and look at the fridge. They gave us two possible companies in our area we could use.We hired one of the two provided companies to come and take a look at the fridge. They did, and said that it was clear the main computer blew up as soon as the fridge was plugged in. It also appeared one of the secondary computers was fried. They made a report, and attempted to send it to Electrolux internally. Electrolux refused to accept it.We called Electrolux yet again, saying we have a report from a certified Frigidaire technician, and could we please have an email to forward the report to. Electrolux said that never happens and only certified technicians can send reports. I told Electrolux that they themselves had already refused to receive the report internally. The call person refused to provide any email and told me to call the certified technician and tell them to send again.We updated the certified technician, who said they would try again. They were again refused, and had to try and send the report through Electroluxs Contact Us form on their website. We then had to wait nearly 2 weeks before Electrolux called back, just to say nothing is covered and it isnt their problem. To replace the computers is very expensive, and with the other issues we have had with the other fridges, we had to just buy an entirely new fridge (not from Electrolux). Normally I give the benefit of the doubt over and over, but this is by far the worst service and quality I have seen - especially considering the level of luxury Electrolux is supposed to have. We will not be using Electrolux again and we will be recommending against it to any clients in the future. Thank you.

I spent around $2000 for what I thought was a top of the line Electrolux washer and dryer from Home Depot. After use for a couple of weeks the dryer started leaking water from the steam valve. I would dry my clothes only to find a pool of water in the dryer and wet clothes. I called Home Depot and they told me to call Electrolux. Electrolux sent a service person and they did nothing to fix the problem. The person blamed the installer stating it was an installation issue. I spent hours on the phone, holding, getting transferred and hung up on with Home Depot and the Install company. After another two weeks the installer came back to check the install. At this point the water was leaking from the dryer back to the floor pan and water was collecting in large amounts on the floor plan. The installer found no issues and showed me where the water was coming from the back of the dryer. Back to the phones again with Electrolux. Another week and the service company came back. They replaced the steam valve and said it was likely not closing. Afterwards I used the dryer again and the water was not leaking but the dryer made a rattling noise and it was getting hot to touch on outer sides of the machine. I called Electrolux and told them I was not comfortable using the dryer. This was supposed to be a brand new top of the line machine and was causing me nothing but issues, time off from work and countless hours on the phone. The Electrolux representative said I may be eligible for a replacement and that they would put in the request and I would hear back in 48 business hours. This was on a Tuesday and by Friday I still hadnt heard back. I called Electrolux again and spoke to two different representatives; the first one said there was no update and I had to just wait. When I asked to speak to a supervisor she transfer me to a customer survey and hung up on me. The second representative said the first person did not file the request correctly and that they would put in the request again and I would need to wait another 48 business hours. Again no response within 48 hours from Electrolux. I am exhausted in dealing with this company, their poor product and customer service. If I had the option I would just return it all and get another brand. What are my rights as a consumer?

I contacted Electrolux because a bad smell was coming from the drain pan, since this was the first time I ever had this problem. When I tried to pull the drain pan out to empty, it was to my surprise that the pan would not coming without taking the fridge apart. Since this was a manufacturing defect I would think they would offer to take care of the problem. But I got an e-mail from customer service to tell me to lay on the floor and stick a rag into the pan to empty or use a turkey baster. Since I am 66 years old and a stroke victim that is not an option for me they refuse to do anything. I contacted Lowe’s where it came from, their customer service offer no help. Sorry I have vision problems so caps are the only way I can see what I write.

OMG!! I cannot believe that I bought a brand new refrigerator and after 5 hours I was told I needed a new one. Customer service was absolutely useless, they couldnt care less. Told me I needed a new piece of CRAP. FFHB2740PS6A. Made in Mexico.

On March 16, 2016, I called Electrolux to request a warranty repair of my then 10-week old dishwasher. The phone rep asked numerous questions, including what, exactly, was wrong with my dishwasher. She then instructed me how to try to reset the dishwasher (which failed), and then she scheduled what I thought was a repair appointment, five days later on March 21. The rep asked me whether I preferred a repair time window of 8:00 a.m. to noon, or noon to 5:00. I said I preferred morning as I had an afternoon appointment. The rep then told me that Whitman Appliance Repair would contact me the day before to tell me my specific appointment time.The day before, sure enough, Whitman called only to tell me that would see me between 10:00 a.m. and 2:00 p.m. I said that Electrolux scheduled me for 8:00 a.m. to noon. Whitman said they could come between 10:00 and 2:00, or they could reschedule for a later date. So at the last minute, I had to schedule an entire vacation day off work and reschedule my afternoon meeting. On March 21, Whitman arrived as scheduled. The repair technician walked into my house, looked at my dishwasher, and said, Whats wrong with it? I said, Didnt Electrolux tell you? The technician said, They dont tell us nothing. I explained the problem. He then said, You need a new blah blah blah (a part). Well have to order it, it will arrive in 3 to 10 business days. Then we will call you to schedule the repair. He then took a few pictures of my dishwasher, including a picture of the serial number.He was in my house for all of about 30 seconds. I said, You mean I wasted a whole days vacation so you could ask me the exact same question that I already answered for the Electrolux phone rep? He said, Well, I needed to get the serial number. I said, I needed to tell the phone rep the serial number before she would schedule the repair! He said, I also needed to take pictures of your dishwasher to document any pre-existing damage, so you cant sue us to fix something that wasnt our fault. Great! I blew an entire vacation day so that Electrolux and Whitman Appliance Repair could cover their butts.Finally, on March 29 -- 19 days after I called Electrolux, I got to schedule yet another vacation day and my dishwasher was finally repaired. The complete lack of even basic communication between Electrolux and Whitman and the long (half-day) appointment windows for repair convince me that Electrolux and Whitman Appliance have absolutely no regard for customer service. I will think long and hard before I ever buy another Electrolux appliance. NEW TOPIC: The dishwasher I replaced was a very low-end model. The Electrolux was, at $888 retail, what I thought was a mid-to-high range model. It has a stainless steel interior and a third rack, which I liked. However, I learned the expensive way that a more expensive dishwasher does NOT clean my dishes any better than a cheap one. The ONLY real difference between my old dishwasher and the new Electrolux, is that the Electrolux is quieter when running. However, the noise level of my old dishwasher never bothered me or my family. Our bedrooms and TV room are separate floors from the kitchen, so we rarely heard the old dishwasher. And even if we were sitting nearby, we could converse or play music or do whatever without ever being bothered by the dishwasher. If I ever have to buy another dishwasher, Ill choose a cheap one (and very lucky NOT an Electrolux).

What is worse the refrigerator or the 800 number customer service? New refrigerator came, got set up and the control panel didnt work. Two weeks later the tech came with the second one that also didnt work. One month on a new refrigerator and no ice. Since then, an ice maker service call repair every six months. Company takes no ownership of their products performance and customer service and their supervisor spend their time trying to sell a $300 per year service contract. I have 5 Viking and 2 Samsung appliances in the kitchen purchased at the same time. One problem with exhaust fan, repaired promptly. Electrolux is an awful company, making awful products, and treating their customers badly.

Purchase Electrolux French door refrigerator 3 years ago and have had nothing but problems on mostly all of the parts of the refrigerator. Have had computer panel replaced 2 times, the rubber sealing around the freezer door 3 times, the LED light 1 time, the compressor 1 time. These required multiple service calls using our extended warranty purchase approx $200+ per year. After 3 years of paying for the extended warranty I have decided to purchase a LG and hope for a better experience.Due to the multiple issues I thought they would have just replaced the refrigerator with a new one but was told they would have to have 3 repairs on the same part within a year in order to give me a new refrigerator. THE COMPRESSOR GOING OUT was my last straw. I will not purchase more coverage for 2019. DO NOT BUY. BOTTOM MOUNT REFRIDGE - ESA - Full Coverage. Term: 1 YEAR. Brand: ELECTROLUX. Model Number: EI23BC30KW. Serial Number: 4A42517637. Effective Date of Plan: 01/01/2019. Expiration Date of Plan: 12/31/2019.

Defective ei27bs 26js3 electrolux refrigerator: We bought a almost $2,500.- refrigerator November 2012. Within the first year the ice maker broke twice. Now in October 2015 the ice maker is broken again. All they did is offer me $719.73, extended 2 year warranty. That is a joke, since they know theyre selling a defective frige because many people have that ice maker problem. The service techs pointed that out when they replaced the ice maker. Electrolux is selling a defective frige and they should be stopped doing so.

I dont recommend Electrolux appliances. Cant reach anyone at Electrolux. Dealer (Ferguson) not helpful. No washer now for a month after spending $900 on repairs. Tech said not repairable due to circuit boards.

My husband and I purchased an Electrolux refrigerator from Lowes in March of 2017. In May of 2017 we moved into our new home that was just built. In August, 2017, I came home to water in my kitchen that was coming thru the ceiling of my finished basement. A repairman was sent out to replace a part. In September, 2017, I was standing at my kitchen sink and the water dispenser just came on. Thankfully I was home to shut off the water. The repairman asked me to videotape it the next time it happened to document it! Another part was ordered and replaced.About 10 days ago (October, 2018), I woke up early to get a glass of water and found myself standing in water and water again coming thru the basement ceiling. Lowes stated I was out of warranty and to contact Electrolux directly, which I did. This morning a 3rd repairman came out and again stated a part needed to be replaced. I requested Electrolux replace this obvious lemon of a refrigerator but they will not. They can only offer me an extended warranty thru March 2019. I have no confidence in this product. I will not be able to leave my house or go to bed any night for fear that this will happen a 4th time. How many times does this product have to ruin my home before it will be replaced? Do not buy model E123CS35KS4A if you value your home. Shame on Electrolux for not standing by their product.

We purchased an above the stove Electrolux microwave/convection oven several years ago with the understanding that this was a good solid quality brand. We did not get an extended warranty. Almost immediately after the original warranty ended, it stopped heating. It was too costly to repair - we spent a couple hundred dollars on it and ended up just getting a new one. Same model but with the extended warranty. Glad we did, but after 4 service calls and it still doesnt turn on consistently, I will NEVER PURCHASE AN ELECTROLUX APPLIANCE AGAIN. BEWARE OF THIS BRAND. Im sick and tired of taking time off work for a service call and then within a couple of weeks it stops working again.

Never. Ever. Ever. Ever buy an Electrolux product. Two fridges, a double oven and a stove have all failed numerous times. They have all of our records and we have had repairmen here more than 50 times. This is what they say when the oven breaks: Oh, this time its the side element. Oh, this time its the back element. Oh, sorry this time its the motherboard. The fridge? I tried to attach a video of the noise that our fridge makes all the time, after they have been out probably 8 times to fix it (maybe more, not kidding) but it wouldnt attach. DONT BUY ELECTROLUX.

Purchased an extended warranty from Electrolux. Washing machine broke within 5 years of purchase. Repairman recommends replace machine. Customer service by Electrolux is a nightmare. They stonewall, and will not do anything; wont replace, nor will they authorize repair. We have been without a washer for over a week since repair estimate was submitted, by their repairman. Have lost all confidence in their product and their support. The support people are not helpful at all, every time you get on the phone you need to start from the beginning, incorrect information is put into the system. It is just really bad. It is as if they want you to stop buying their products.

Our washing machine broke after less than two years. We were required to use their service provider and have had NO resolution for 5 WEEKS! New parts ordered and many service appointments. Electrolux refuses to replace our machine which is irreparable. Customer service has been totally unhelpful. We will never buy an Electrolux product again. VERY disappointed and STILL without a washing machine.

They did $1,000 worth of damage to my hardwood when delivering the refrigerator. No one cares or will return my calls. After reading all these reviews I seriously dont know how they are still in business.

We purchased the dryer in June 2014 and from the first use, the towel setting never dried the towels in the time attributed to that setting - 40 minutes. We have had repairmen inspect the dryer on at least 2 occasions and have spoken directly with Electrolux, and have been told that the factory temperature is set correctly and that we should dry the towels 2x if the setting is not drying the towels. I explained this is a problem - if I put one towel in to dry or several, they never dry on the towel setting. Electrolux asked if I was stating that they are using false advertisement to sell their machines and I responded yes. They further indicated they were not going to change the temperature on the towel setting and reiterated that I should not use the towel setting and that I should find a setting that does dry the towels and that I should not use the towel setting.

I have had two top of the line Electrolux appliances for four years, a nearly $3,000 stove, model ‪#‎VF02062872‬ and a very expensive French door refrigerator, model ‪#‎EW23BC70IS1‬. Both of these appliances have suffered with reoccurring problems of which Electrolux was apparently aware but unable to provide a permanent solution. The stove became totally inoperable after completing the self-cleaning function. Nothing works! The door is locked shut. The surface units dont work and I cant even use the clock or timer. This has happened 4 or 5 times already. The first two times this happened, it was under warranty and they did fix it. After that they wanted me to purchase an expensive service contract. Thats totally ridiculous to cover a recurring problem. The problem has continued to recur. Apparently the heat from the self-cleaning function destroys a computer board in the control panel. To date, it appears that Electrolux has been unable to solve this problem. When the same problem happens again and again with the same appliance it should be considered to be a lemon. The last time this happened it took them 6 weeks to get me the parts. After fighting with them for about 45 minutes this morning, they agreed to send me the parts for half price but wont cover the service. The ice maker in the refrigerator has been repaired or replaced several times. The water dispenser is not even designed to get the water cold. I thought I was buying quality products. One of the letters I received from them about the problems says, Please be assured that you have invested in one of the finest appliances manufactured in the world today. I bought these products because the company had a reputation for dependable performance and enduring quality. The products I have would indicate otherwise. In view of its service and the quality of the products weve purchased recently, I could not, in good faith, recommend Electrolux. The consequences were that the stove continues to be defective and will probably burn up again. What Order Number do you want below?

I bought an expensive Electrolux refrigerator, stove, and dishwasher in 2012. So far I have required repairs on the dishwasher (control panel went dead); stove (would not self clean) and the refrigerator has broken plastic that holds up the bins; very hard to remove drawers and put back in for cleaning. The bin handles you pull out are broken on at least 3 drawers. I bought these online thinking if I paid a very high price I would get quality - WRONG. I believe the cheap builders appliances would have been better than the Electrolux fix and repair too often.

Nothing but problems for the last 5 years with all of my Electrolux appliances. Icemaker went out several times, now the CE code appears. Im not going to sink any more $$ into it. Dishwasher was junk, wouldnt clean. Gas Stove-- very difficult to adjust flame. Microwave is falling apart. NEVER NEVER again will I buy Electrolux!!! So much for my kitchen remodel.

This is my second Electrolux appliance. The first one I got was a built-in double wall oven. Had a lot of problems with the oven. After a year, they replaced the oven. All has been good with the oven now, very happy with it. Needed a new dishwasher so I went back to Electrolux - it was 3/16/09. I keep having the same problem with it. I get an error code (Er01) leak detector. I have put so much money into this dishwasher, and it still does not work. They have replaced everything that they could inside the dishwasher. The service people said that there is nothing for them to do anymore. The service people said Electrolux should just replace the dishwasher like they did my oven. Its been over a year now and most of the time I do not have a working dishwasher. The time Im spending doing my dishes and the time Im on the phone with them is driving me nuts. I just want a dishwasher to do my dishes not me. I did not buy it to look good, and thats about all it can do. I never thought about taking photos when they were working on it. I started off being so nice. Now I just have one big headache after another each time I try to get them to repair my dishwasher. They keep telling me they are working on it, but all it does is cost me more and more and it still does not work.

We purchased an Electrolux side by side refrig in 2010. Within that first year the icemaker stopped working continually. It happened so many times that we finally called the company. Electrolux knows their icemaker is faulty and they immediately replaced the entire refrigerator. After about a year, the icemaker on the 2nd refrig stopped functioning. It was still under warranty and the process of replacing the icemaker began. It went on for the 3 years. Now the warranty is up. The icemaker does not function and Electrolux wants NOTHING to do with the problem.

In April 2008, I purchased from Lowe’s (Preston Road, Dallas, Texas) Electrolux appliances a double oven, a microwave and a dishwasher. Ive had nothing but problems with them all, but the double oven is the worst! Ive been without oven since November 21st, 2011, no oven for Thanksgiving and Christmas. We have had 5 service visits with no resolution. It appears Electrolux and Lowe’s doesnt care! Dont buy from them.

Refrigerator has had ice repaired 2 times in the first 8 months & still no ice. Also had circuit boards replaced in 4 years for both fridge & freezer. It took 2 weeks to get parts as they gave wrong parts number first time to repair company. Contacting Electrolux was useless as they said they would not stand behind product. We would never buy Electrolux again with all the problems we have had. We had whirlpool for 18 years prior without one service call.

Purchased second most expensive dryer from Electrolux’s assortment. Less than 10 months the dryer started making a terrible sound. A technician came out twice unable to fix. Essentially requiring to replace all internal parts. Electrolux customer service department is filled with incompetent individuals that do not understand the meaning of customer service. Each person I spoke with, were not solution oriented or the slightest bit empathetic to the issue(s) at hand. I emailed the head of appliances in North America (Alan Shaw) in hopes he could have an individual or team to assist with the issue. I was contacted by a horrendously rude woman (Rita **) who was curt and not once apologized for the inconvenience. She offered a 20% discount on an extended warranty. Since then I emailed the CEO of all Electrolux worldwide and have very little confidence he or anyone else in company will be accommodating or offer any resemblance of customer service. DO NOT BUY ELECTROLUX PRODUCTS.

I purchased this washing machine not even three years ago. Nobody wants to repair it as it costs more than to buy a new one, which I am doing now. I will never buy nor will I recommend this product to anyone. I shall be sure and advise everybody that I know, and will put it on Facebook for others to recommend this site. The product is faulty and not worth the money you pay for it.

I bought Electrolux dryer EFMG627UTT recently on Sep 18. Dryer is taking too long to dry and customer service is poor. They already change the motherboard board and temp sensor. The predictive dry is stupid feature and not working good. The empty dryer with no load is running 1 hr and they claim that it can sense the load and moisture and predict accurately the running time. Means it should stop cycle in few min when load and moisture is 0. But still it predicts 57 min and running for 57. Technicians Jose says it is normal and per tech specification and when I asked what is the tech spec, he said he dont know. None of them in customer care knows that spec. Worst customer support and worst machine. If anybody can guide to sue them I will be happy to do. Reason of review: Poor customer service. Monetary Loss: $1800.

I purchased a $3000 Electrolux EWF01 refrigerator March of 2014. In July of 2014 it stopped working. I went to Home Depot where I purchased it and received outstanding customer service. They gave me a loaner and delivered it the same day so I would not lose my food. Thanks Home Depot. Electrolux sent me a new refrigerator (same model) in I believe it was November of 2014. It is September 2016 and the sealing strip around the freezer is falling off and the trim is cracking. I called Electrolux and was advised the best they can do is give me a list of certified repair companies in my area. The poor ice maker by reading the reviews is apparently well known now. I would not recommend purchasing this product at any price.

ELECTROLUX SERVICE WARRANTY PROCESS IS LONG AND BROKEN: 5 WEEKS WITH A DRYER THAT HAS NEVER POWERED UP. Appalling service and approach to customer service. Electrolux service warranty process is long and Broken: 5 weeks with a dryer that never powered-up. Im now in possession of a dryer for approx. 5 weeks that has never powered-up. Its been 5 weeks of endless hours of phone calls and emails with Canadian Appliance Source, the retailer; Electrolux Warranty Dept; and Home Appliance Care Ottawa, authorized service technicians. Following the first warranty service call, the tech diagnosed the problem to be the motherboard related to power fluctuations in the dryer electrical outlet. The builders electrician confirmed the power readings were normal and within acceptable limits. A replacement board was ordered and installed. Guess what?! The dryer still did not power-up and tech remains convinced it is due to a power issue. I requested a second assessment of the power situation from the provincial (equivalent to a US state) power provider, and it was determined again that all was working as it should. This information was relayed to Electrolux, who now wants to schedule a third warranty service call, as a second opinion to its first 2 assessments. When asked why a second opinion was necessary given that more highly educated and experienced professionals have already determined that there are no issues with power supplied to the dryer, I was essentially told it was because Electrolux was more trusting of the assessment provided by their authorized service technician. ARE YOU KIDDING ME?! HOW DOES ANY OF THIS MAKE ANY SENSE? Does the CEO/PRESIDENT or any other member of Electroluxs senior management team have any idea of how customers are being handled? This is a waste of time by all the parties involved, and hugely inconvenient for me, the customer. Im presently drying my clothes on a $50 drying rack instead of the $800 dryer I purchased.WHERE IS CUSTOMER SERVICE IN ANY OF THIS? Common sense to this situation in not being applied by Electrolux. Why doesnt Electrolux retain its political capital and just admit the productive is defective. It will be a very, very sad day if Electrolux maintains its position of only accepting their authorized technicians assessment about the power situation. What a disgusting way to treat a customer who is in possession of product for almost 5 weeks that has never worked out-of-the-box.

We own a high end induction slide-in range that has failed twice, for the same reason, in 6 years. Whenever we have used the self-clean function the oven has remained locked (impossible to open or function). First failure was covered under warranty but the second, for the exact same failure, cost $600 to repair and Electrolux refused to absorb any of the cost. Technician indicated that this is a common failure...probably a design fault. Will never buy another Electrolux product again.

We purchased a new home and bought the washer and dryer. When delivered, it was off balance and need a repair guy had to come in. Not a problem with the unit, just the service. When adjusted, the washer made very loud loud noise from rattles, belt rubbing, etc. We thought Electrolux was the top of the line, however, it’s just a terrible product. After one day, we asked the supplier to take them back. I wish it would have worked out. My only comment is BEWARE. We are now forced to find an alternative.

We bought a new home in 2015. By new, I mean just built. It came with the Electrolux ICON appliances. These appliances are not worth the money. They are poorly constructed and have been repaired several times. They even have safety defects. The Gas cooktop is poorly designed and a danger to all that own it. It needs to be recalled. The burners are placed too far forward and make it impossible to use the front burners. The flames from the burners extend too far out from the base and can easily catch your clothes on fire. The knobs on the gas cook top also turn on by mistake. They easily turn and leak gas if you lightly brush against them. Kids can easily turn them on. These are a real safety issue and need to be recalled.The ICON dishwasher has been a nightmare. It does not dry the dishes and the control panel is always going out. It just starts flickering and has to be replaced. The fridge is ok but the ice and water dispenser are poorly designed and always leave ice and water falling on the floor. They really need to recall the gas cook top. Parents beware!!!

Our nightmare with our Electrolux appliances is similar to the others on this site. We purchased a fridge and had issues the first year. Husband bought the matching dishwasher before the first issue occurred with the fridge. After at least a dozen service calls between the two appliances and 2 different repair companies, Electrolux did replace the DW with the newer redesigned model. Well that was approx. 2 years ago and we are now on our 3rd issue with the new improved model. The first issue was in the first few months and a typical error code, parts replaced. We since went through a kitchen remodel last year and now the 3rd issue with this new improved DW - possible heating element out? DW doesnt seem hot and theres mold on spray arms, soap dispenser, and racks - smell is horrid. We were offered 50% off another DW after the last issue but I would never buy another Electrolux appliance. We did not buy the Electrolux matching cook top or double oven when we remodeled. The company we purchased from went out of business and the storeowner himself did the installation. When he carted our 20+ yr old Whirlpool DW away, he said it was a good model - just the baskets were old (we should have kept it)! The Electrolux manager who handled our replacement DW had verbally told me if this 2nd DW had ANY issue, they would refund the $ paid for our 1st DW. My mistake, I never got it in writing, so when the 2nd issue surfaced, I had no proof of the offer. The frustration, time spent sitting home waiting for the repair co., waiting for parts to be Fed Exd, nothing was worth the frustration and I could have written a book on my experience. I would never buy another Electrolux product.

3 years ago we renovated our home and bought new appliances (Electrolux products - Indonesia) for the kitchen. We bought a gas range, microwave, rice cooker and refrigerator. I selected Electrolux because of my experience with Electrolux in the USA was always very positive. The rice cooker required several repairs because of a bad smell after cooking rice. It was finally resolved. The gas range oven will not stay lit and requires me to watch constantly to make sure it stays on. However, I havent asked for a repair. I can manage using it without a repair at this time. The main issue we have is the refrigerator. Ive lost count the number of times weve contacted the service center and the number of times theyve been to our home or scheduled to come to our home to repair. The service staff who attempts to repair does not appear to be experienced or authorized to make decisions to repair without contacting the service center. After a few years of frustrations and attempts to repair we will replace with another brand. Ive had enough frustrations with the Indonesian service center and lack of response or promises that go unfilled.

I would avoid buying Electrolux refrigerators. They are overpriced and under engineered. My ice maker has never worked since day 1 causing a class action lawsuit against Electrolux. Poor quality caused the display to fail and one of the compressors to fail. This should not happen on a $5000 refrigerator.

Can only wonder if the GE acquisition is a factor in the terrible cust service from this once prestigious company! Previous service calls were handled professionally and never had an issue until Sept 15 when I called cust service and ordered replacement part which covers the motor, etc on back of refrig. Unit arrived approx 10 days later damaged beyond use due to improper packaging of unit (modified box broke open, packing material missing, and unit was crushed). Called cust service back and a replacement unit was shipped out and arrived 4 days later but it was the wrong part. There are only two parts on the backside of a refrig -- the metal plate covering 90% of the unit and the cardboard panel covering the motor, etc! Called cust service again and was advised even though Electrolux rep ordered the wrong part, they would only waive restock fee and I was financially responsible for return shipment for a 35 x 13 x 5 box. Lastly, submitted online complaint to cust service expressing my disagreement with the shipping issue. Next day received email reply stating Saw you called in and matter was resolved by waiving of restock fee.I seriously question if there is some type of learning/listening disability issue (such as Attention Deficit Disorder) with the Electrolux service staff. Or perhaps they just dont care -- put in their hours and collect a paycheck and go home. Three out of four reps failed to listen/absorb what was being said and merely mouthed platitudes and repeated errors. While I was very polite to all of the cust service reps, I am thoroughly disgusted with the corporation and would not recommend Electrolux products.

We purchased - largely for being identical in appearance - the Electrolux dishwasher, oven, and microwave set for a remodeled kitchen. Heres my experience with all three, plus other info. Dishwasher 1: Simply did not clean dishes. Three warranty service calls did not fix. Replaced with the identical Electrolux dishwasher. Dishwasher 2 (replacement): Leaked water onto the kitchen floor, and made an amazingly loud and unacceptable noise in operation. Two warranty service calls did not fix the leak and could not diagnose the noise. Lowes took it back and we replaced it with a now out-of-place looking but functional Kitchenaid.Oven: Several of the blue bars on the lighted timer/temperature indicators are not fully functional at one year old (off warranty), so have to guess at temperatures and time. Very expensive to repair. Went through one temp. probe warranty repair (it was not connected internally at the factory). Troubleshooted and replaced a faulty second probe. The oven has twice stopped functioning, but I was able to get it operational by rebooting it (shutting off the appliance breakers, then turning them back on). Note: At the same time, my son, who lives 500 miles away, also bought the same type Electrolux oven, and he also has experienced the loss of some of the blue bars that constitute the numbers needed for time and temperature reading.Microwave: Many of the blue bars that constitute the numbers for time are not functional. Try operating a microwave without fully functional numbers for time, etc. The cost of the repair (replacement of the electronics is almost half the cost of an entire new unit. We limp along as is because of our attempt to match the appliances in the kitchen, and we are not about to replace with the identical Electrolux. Note: My son bought the identical microwave and he has the same problems. These things tell me that Electrolux shipped an entire batch of ovens and microwaves across the US with faulty lighted numbers. The shipping of two out-of-box failure dishwashers is almost unbelievable. I dont know how a company can survive with such a record of failures across three product lines.

Purchased two months ago, extremely happy with our purchase. Very quiet. Easy to operate. Will purchase an Electrolux dryer once ours goes out.

I called your 1-800-265-8352 number because the dryer I just purchased on December 20, 2021 and tried using for the first time yesterday (there was a delay in using the machines because a plumber was required to hook up the washing machine due to where the drain is in our house) and I discovered that there is no heat in the dryer and its not drying my clothes. I called Canadian Appliance store where I purchased the washer/dryer and they told me to call the number I mentioned. I called, waited 20+ minutes to talk to someone and when they answered there was so much static on the line it was difficult to hear. I have been on the phone for over 2 hours today. I have given the serial number, my name and address multiple times.At first the representative told me it was no longer under warranty, now hes trying to create an account and has given me an account number. Needless to say, this is extremely disappointing customer service. Apparently, a technician will be calling me tomorrow to arrange a time to come, however, given the questionable service so far and extremely poor audible quality I have no confidence that I will actually hear from someone. I tried emailing Electrolux.ca but my email was denied?! There does not seem to be a way of communicating with anyone from customer service. I tried calling again to verify an account had been created and that someone would be calling me tomorrow and that person disconnected the call. I tried calling again to verify and all 3 times it was almost impossible to hear the person on the line because of static and echo. My experience is not good. What are you willing to do to save rectify this?

Our Electrolux Fridge model EI23BC60KS (ELECTROLUX, REF F/S 24D, FRENCH DOOR, F/D, 23CUFT, 24D, HDN HNG, I/M) started overheating about 9 months post purchase. Since then weve taken at least 12 days off work so far to have service technicians come check it out (6x now) and then waited approx a week to get a second visit where they replaced a different part each time or turned it off. Worst is that every time, weve lost hundreds of dollars in food and we have a baby so had to purchase a mini fridge to at least keep his basic items like milk cool.When I reached out to Electrolux Canada Head office the last time, they indicated they couldnt do anything other than paying for parts given it was the same issue identified during warranty period because I didnt purchase replacement insurance (this was two days post warranty period). Again the same thing happened so this will be our 7th call to a servicing company. This is the second set of Electrolux appliances (we had them in our old house as well and I recommended them to friends and family given no their sleek design). Its so not worth it though unless youre ok having a fridge that doesnt actually function. This has been the worst product and customer support experience Ive had in my life. I paid a lot of money for a fridge that didnt even last 9 months, lost hundreds of dollars in food, taken several days off work to try and resolve and still no solution or support from Electrolux whatsoever.

Bought $12k worth of kitchen appliances from Electrolux less than 2 years ago. The stoves control board died. Never could get the ice machine to work so just disconnected the water to avoid this Electrolux customer service nightmare. From the first wash, the dishwasher does not drain completely so I’m constantly bailing out water. DO NOT BUY ELECTROLUX!!!

We purchased all new Electrolux appliances for our kitchen 2 1/2 years ago. Every appliance has been repaired since purchase, one replaced and two appliances are now on their 3rd or 4th repair (these are major repairs not minor). Electrolux has been making exceptions and paying for the repairs after hours spent documenting repeated problems and pleading with them to make good on their faulty products. Our range was rebuilt last week and tonight our dishwasher broke again, same computer panel as the last 3 times.I called Electrolux again, asked for assistance and they said Id have to call back tomorrow and speak with a supervisor, when I asked if a supervisor could please call me after they review our file they hung up on me... I couldnt believe it. I went on their website to contact them and their contact form is also down, the same experience each and every time Ive tried to contact them via email. This is the absolute worse experience weve ever come across.

We've owned 3 over-range microwaves and this is our first one that is also Convection. We love it! Larger than our previous ones and much quieter! Lights illuminating our Range are fantastic! Much better than previous units. We like that the control buttons are on the bottom, much easier for shorter folks to see but they are a bit hard to press to get them to do what you want it to do. Maybe they'll soften up with use...we'll see. We do wish the Countdown Timer (which we use quite often) would beep until we shut it off when the set moments have completed. It beeps several times and that's it. If we're not around when it beeps and forget to look to see if the countdown is complete, what we have it set for could get overcooked. Minor problem though...we'll just buy a separate timer at Wallyworld or BB&B.

We purchased a top of the line Electrolux gas range in January. Our intention was to have it installed at our cottage in May, (which we did do with a licensed service company). Since it was installed we have had problems with the double burner. It turns on with a small explosion and when it does light, it does not have flame all around the burner. The service man attempted to repair the problem but gave up and told us to contact Electrolux to have one of their warranty approved service companies to look at this range. I called Electrolux and received the names of three service companies. One only worked on electric ranges, one stopped doing warranty work the week previous, and the other one refused to travel to my location as we live out of the town limits.When I called Electrolux back, they advised me to find a service man that would work on our unit and have them complete the repairs and send them a copy of the bill and they would then forward a cheque to cover all of the repairs costs. I contacted my original service man and he agreed to take another look at the problem. Which he did. He ascertained that there is a manufacturing defect with that burner. I have now been on the phone for 35 minutes listening to the message of how important my call is to them. My impression so far? They may stand behind their product, but only to wave goodbye as it leaves the factory. This is the last Electrolux appliance I will EVER buy!

I purchased a complete set of ICON Electrolux appliances just over 10 months ago. The first time we used the dishwasher, the control panel kept displaying a code 11 that indicated a drain valve issue. I contacted the customer service department and they referred me to a service company to come and review the issue. The service tech had no idea what he needed to do, and advised me that it was not an issue with the appliance, but an installation issue and advised there was nothing he could do. I then contacted a plumber at my own cost and was advised by a 25-year experienced plumber that there was nothing wrong with the installation and to contact Electrolux back to get a second opinion from another service tech. I contacted Electrolux back and after many complaints, they finally sent a different service company to review the product.The new service tech finally advised that the issue was due to the faulty computer board, which he advise Electrolux to replace. Electrolux then advised that the dishwasher I purchased was no longer available and the store which I purchased from gave me a refund. I then decided to give Electrolux another chance and purchased their product. Recently, I used the self-clean on my Electrolux ICON stove and when the self-clean was complete, I opened the stove and noticed the door window had dirty film in between the glass and there were two size toony marks on right and left side of the door. I wiped it with a damp cloth and pieces of the material started chipping off. I sent an email to their customer service department and they advised there was nothing they can do as their guarantee only covers working parts and not visual ones. I could not believe that I received such an email from a high-end company.

Hi. I would never ever recommend to buy products from them. I had the worst experience with them by purchasing Frigidaire washer dryer unit. Had motherboard problems after 2 weeks of purchase. Called customer care atleast 10 times and no one is bothered and they just keep saying we have ordered parts and waiting and waiting... To put it short I did a BIG mistake buying frigidiare product. Never ever buy their products.

Purchased a new Electrolux Refrigerator, dishwasher, microwave, washer and dryer in 2011. A year after purchase the refrigerator started breaking down. First the icemaker, then cooling/freezing, then the ice maker again. The unit was determined to be a lemon. Electrolux agreed to replace the refrigerator, and assist with repair cost. They replaced the refrigerator, and took the old one. When we asked for assistance with the cost of repair they demanded the serial/model number sticker and the original bill of sale. They were given both for the replacement. A year later the replacement refrigerator developed a pinhole in the back and began leaking water. We have now been dealing with getting a replacement for six months. At first they said they could find a replacement in our area. The appliance store that replaced the first one has a new one in their showroom. Then they said they would refund the money spent but demanded the invoice/bill of sale. We did not purchase the second refrigerator they replaced it. We do not have a bill of sale. Now they are requesting letter stating the problem, and that I take the serial/model plate from the inside of the refrigerator. When I said it is unlikely that I will be able to get it off in one piece, the representative said she knows that. All correspondence we have had with them contained the model number including the last letter on June 4, 2015. Yet, I still have to do the impossible to move to the next step. I am afraid the next step will be just another road block.

I'm so happy that I bought this washing machine. MY expectations have been met and maybe even exceeded. The machine is intuitive to use, cleans clothes beautifully and the noise level is quite low.

My experience with Electrolux appliances is junk, junk, junk!!! I purchase three brand new appliances and they all had to be serviced right out of the packaging!! The french door bottom freezer refrigerator is junk. The ice maker in the bottom drawer was replaced within a month and a half after purchased. The upper ice maker has been replaced once, serviced two more times since then and now needs to be serviced again!! It goes through some type of defrost mode which causes the cubes to melt in both the upper and lower bins, which then drips out of the dispenser in the door and once again it does not make ice. It frosts up behind the ice bin itself which in turn needs to be serviced again to replace some seal. I have always purchased GE appliances and gave Electrolux a try being they are suppose to be a higher end appliance. Never, never again would I purchase Electrolux!!

DO NOT BUY Electrolux EI32AR65JS (similar to EI32AR80QS and several other model numbers) OR THE COMPANION FREEZER. The cooling system failed on my unit within 6 months. I have been without a fridge for over a month. This is not just a slight risk, but almost a guarantee based on the amount of feedback on the internet. No coverage for lost food. No time limit on how long the repair can take. No extension of the warranty for the repaired unit. Will not even replaced the already hacked up unit unless it fails two more times. I wish they had categories for customer service and quality in this review form. They would both be 0 stars. I am seeking other customer of this product to form a class to take action against Electrolux.

We purchased a new washer and dryer and was promised a $200 rebate from Electrolux. The products were purchase late October of 2017 and were delivered early Nov. 2017. We filed for the rebate online as it was supposed to be a “lot quicker”. Several days later, on November 21, we received an email stating that our request was received and that it would take approximately 7 business days to review the claim. The email lists a link to check on the status of the claim. However when you go to the website it is a non-secure website and we get a warning that it is not recommended to open the link. On Dec. 20th we received an email that said the prepaid Citibank MasterCard for $200 was mailed to us and we should receive it within 3 weeks. (Not sure what planet it was mailed from that takes 3 weeks).The email stated a number to call if we did not receive within the 3 weeks. As of today, 1/15/2018 we have not received the rebate card so my wife, called that number. She was told it was processed on the 11th. When questioned about that he said it was “requested by Electrolux on Jan. 11th. When questioned further he said we should receive it by the 25th of this month. However if we do not have it by then call back. It is rather obvious that the scam is to not mail the rebate unless the customer complains that they have not received it in the hope that the customer will forget about it. Also obvious is that we are not going to forget about it so hopefully it will actually be sent soon. Of course if and when we get the rebate it is prepaid credit card which I am sure they hope we will lose and not use. We will probably never purchase anything from this company again as they are not trustworthy and we are not comfortable with their sales tactics.

My Stove has been broken since Thanksgivings and I was suppose to get a new stove or a settlement according to my contract. I have made numerous call and have been given the complete runaround, such-as They sent the paperwork to the wrong department. The technician from Fleet appliance didnt contact the right department so that you could get a new appliance. We have to resubmit the paperwork that could take up to 7 to 10 business day. Well it is Christmas now and my family still doesnt have a working stove. I will have to contact my attorney because Electrolux is in clear violation of their contract. I will never buy another Frigidaire product or take an extended warranty with Electrolux. William **.

In 2010, I purchased $10,000 worth of appliances from Electrolux. My side-by-side refrigerator has been an issue since day one. The hydrator in my refrig freezes everything I put in it. I have had it looked at over 4 times. My dishwasher constantly leaks and I have had it repaired over 3 times. My microwave takes twice as long to heat anything as my old $200 microwave. Dont waste your money. Electrolux makes horrible products.

I purchased four Electrolux appliances in July of 2011. The appliances were delivered in July, but they were not in use until September or October. The appliances are infrequently used and no children live in the household. Since I started using the appliances, I have already had three service calls. First, back in November for the microwave; then in January for all four appliances. The third service call was on March 16 for the same appliances for the same problems, except for the microwave oven. This is rather shocking to me since I was under the impression that Electrolux appliances were supposedly better and higher performing kitchen appliances than many of the other brands. I previously owned a KitchenAid dishwasher and a low-end Kenmore range and refrigerator. Over a 10-15 year period, I had approximately two service calls for the range and refrigerator and dishwasher. All service calls were after the appliances were at least 5 years old. These appliances were exposed to high usage since there were children and more people living my home.On March 18, I noticed after baking a potato that condensation formed inside of the door of the microwave. Also, as I was cleaning the microwave, the outside stainless steel top panel over the door of the microwave is loose. It moves from side to side. I now have a fourth service call in to address this. It’s hard to believe that I am having so much trouble with all four of my Electrolux appliances that I purchased. I am very disappointed and unhappy that I spent extra money for such lousy performing appliances. The service calls are very time consuming and quite annoying. I have to take off considerable time from work to accommodate the service calls, not to mention how frustrating it is to deal with malfunctioning key appliances. I can only hope that my case is an exception and I hope that I have not been sold four lemons. Attached is a summary of my service calls.Microwave: Stopped working for several days. Service person could not find anything wrong, perhaps it’s an electrical surge issue. There’s a loose panel outside the top over the door. It will be addressed on next service call. I can’t remove stains on inside of stainless—no solution. Condensation buildup in door: this is not addressed yet. You have to press too hard on menu button.Range: Rubber gaskets on metal grates keep coming off. I was told that they sometimes melt. The gaskets are there, I believe, to keep the metal from rubbing against other metal. It was not fully addressed. It scratches easily—no solution. The gasket around menu panel came a part. Gasket was replaced.Refrigerator: Ice maker is not working and there is a knocking sound, condensation buildup, and the ice maker continues to make ice when full. Problem solved on first service call. The same problem reoccurred. Problem will be addressed on next service call. There is also loose screw found in refrigerator. That will be addressed on next service call.Dishwasher: It doesn’t clean dishes. What do I need it for? Solution: add dish detergent, add Rinse Aid, add Glass Magic and prime water leading to dishwasher. Most dishes are lightly soiled and they still don’t come clean, particularly the silver utensils. The stains are washed in rather than washed out. Top rack bottom joint keeps coming out of place. Problem addressed once by replacing the top rack. I’m not sure what will be done to address this problem again. I will discuss with the service rep when he comes on Monday, March 26. It takes a long time to get started. I sometimes have to press buttons several times to start the wash cycle—problem was not fully addressed.

Wow where do I start. Purchased for almost $3800 in 8/09. Less then a yr old, all the door hinges had to be replaced with a upgraded hinge. Three months later the door catches broke and had to be replaced. Six months later the ice maker was making very loud popping noises. It had to be replaced, not once but twice with again upgraded unit. The ice makers still makes lots of strange noises. Service tech says thats normal? The final straw came the week prior to this past Christmas when the info panel read an error code of SY EF. Called for service and after several days they came out to advise me it was the evaporator fan and control board. The unit ran continuously trying to keep at requested temp, all to no avail. You would think an appliance would last longer than 5 years without a major malfunction. Not so with Electrolux. Still waiting for parts to arrive, 2 weeks later. I would go into additional details about the dishwasher and microwave oven at this time. Junk. Ive learned my very expensive lesson.

I purchased my new Electrolux slide in range with the three year warranty including thermal breakage of the glass top. I had the range for just over a month and was simmering vegetables when the glass made a pop & then a crackle sound. The glass had shattered into flakes and then cracked. Customer service asked me to send pictures which I did. They immediately blamed me and said that I must have dropped something on it. Three months later and after being runaround they now claim that my pot was dirty and stuck to the glass so is not covered by the warranty.

Purchased 1st refrig in 2011. Problems with ice maker, replaced with new one, making ice but it switches to water mode and shoots water all over the floor. Cant fix. So now I am waiting for them to send me my 3rd refrig. I hope it comes soon before my wood kitchen floor buckles from all the water that leaks out plus water is leaking inside the unit. The back of the refrig is oil canned, I can hear water dripping 24/7. My previous cheap brand refrig I had for 18 years never 1 problem. I hope this new one is the keeper.

Bought this washer on the recommendation of a friend, and I'm so glad I did! It's so quiet, unless it's on its final spin, but that's okay as it really extracts the water. Love the features, and especially like the pod function and the steam! Best washer I have ever owned.

Since we have had this refrigerator we have had nothing but problems. The ice cube maker wasnt working and had to have it looked at. It worked for a short time, and we dont get ice out of this overpriced refrigerator. Now as of today it is just not working, freezer and refrigerator. I wish I could just sue these people for the good money that we spent on this no good product.

We purchased the Icon freezer/refrigerator separate units with trim kits with all the bells and whistles!! The refrigerator hasn’t been working for 11 months and now Electrolux has offered a 25% discount on a replacement when this unit is not even 3 years old! Will not purchase Electrolux again and have spent 10 days off work for technical support to fix something non-fixable! Electrolux doesn’t stand by their products!

As part of a luxury kitchen renovation we chose Electrolux appliances. Built in refrigerator with matching built in freeze, double ovens and induction cooktop. The freezer broke within the first year and it was like pulling teeth to get someone to service it. Electrolux would not stand behind their product and while waiting for parts it just started working again. We lost all our food twice. Its worked since then but often freezes up inside and often has a huge amount of condensate on the exterior. Similar issues with the fridge. They replaced the gasket on the door which did not make a difference other than now I have a gasket that isnt fully attached. Most recently the induction top died. Three weeks to get a service tech here and it is going to cost $ 1,100 to fix a three year old cooktop. I will never buy this brand again and as a leading remodeling contractor in two states, I will not let me clients buy Electrolux either. No help from Electrolux or the dealer.

We bought the El23BC60KS French door refrigerator. We immediately noticed a constant loud whirring noise and horrible high pitched tone, and the freezer frosted up. The high pitched noise is unbearable, and the compressor never shuts off. Even though this was a brand new refrigerator, Electrolux will not replace it. They said they require two functional failures to replace a new fridge. They only offered to send a repairman to fix it. I did not pay for a repaired refrigerator. They said we will have to work with the retailer to resolve the matter (who says we will have to deal with Electrolux). Today my carrots are frozen, and the freezer is white with frost. We paid $2500 for a defective fridge, and Electrolux will not stand behind their product. Two different customer service reps even told me the same lie about defective cars they bought, and how the dealers would not replace the cars. Horrible product and horrible customer service!

I have oven, microwave, refrigerator, wash machine. All of them are good to spend money fixing.

We have an entire kitchen outfitted with their top line appliances since May 2010. The cooktop hybrid no longer works and requires a $800.00 repair, the wall oven is missing screws, the dishwasher was replaced in the first 6 months and has had 3 repairs since. Today it is Jan 2016 and my dishwasher is broken. Angry yes. I will never buy another Frigidaire owned company product. I owned GE previously and never has an issue. Electrolux avoids their repairs by allowing third parties fix things they are not trained for. Third party repairs do not remove a broken cooktop. The homeowner must do it in order for them to repair. It is insane to think the repairman will charge you money just to write notes, not touch the cooktop and expect you to pay $200.00 for walking in your door. I am so disgusted with Electrolux. I now must shop for a new cooktop. I paid $2500.00 in 2010. I am going back to a gas stove because It is more reliable than any fancy oven that has a digital electric panel that malfunctions.