I love my stove. In fact had to get a dishwasher. Looked at other brands of stove, I told my husband there’s not a stove I’d have for sale right now. They are so cheaply made, if mine has issues I’ll have mine fixed unless I find another Electrolux on the floor. Sad they don’t carry more Electrolux appliances on their floor to see!

Do NOT BUY THIS BRAND! What a waste of money! My dryer quit working after 2 years; we called a repairman and he said there were burn marks in the control panel and would cost well over $700 to fix it. We will be buying a new dryer today and it will NOT be an Electrolux.

Please, do not be enticed by Electrolux. We purchased a suite of appliances in 2009 for close to $10,000, and have fortunately renewed our warranties every three years. We have had work done on all four appliances. We are on our 3rd French door fridge with ice/water dispenser in the door. We are currently having to pay delivery and installation to replace our microwave because the one we have can not be repaired; the part is on back order for an indeterminate period of time. We still do not have a delivery date.Yesterday, we got Error 01 on our dishwasher. We looked up the error code, which said there was a leak. We checked all the connections for leaks; there was none. We read what others said were their experiences in forums and discovered that once that particular error code comes up, the dishwasher is basically done for. We tried wiping it out, drying it out with the fan trained on the open door. We cut the circuit breaker, then restored power. We unplugged and replugged. Nothing worked. Another repair order has to be made before they can determine it cannot be repaired! That means another long wait for a replacement, for which we most likely have to pay delivery and installation. Buyer beware, caveat emptor!

I purchased a new home and bought the extended warranty from Electrolux for the appliances. Within the first year, my microwave broke 4 times. On the final time, I was told the microwave would be replaced. My microwave broke over 3 weeks ago, and initially customer service said someone would get back to me within 5 business days to approve the replacement. When I didn’t hear anything for 10 business days, I called them back. I was then told to give them another 3 business days.When I didn’t hear back AGAIN, I called them and was told that these things (meaning replacing my microwave) takes time and I should be patient, and that I could possibly be without a microwave for 2 months. Does that sound acceptable?? What modern home can go without a major appliance for that long? Their customer did not care. I spoke to a supervisor who was not helpful and kept repeating the same phrase, “I understand your frustration.” However he was not offering any solutions to my problem. He did, however, tell me that if they had to ship my microwave then I am financially responsible for the shipping and installation. If you are reading this before you purchase an Electrolux or Frigidaire appliance (Electrolux provides the extended warranty) please DON’T purchase. If you have an issue with your appliance then you will regret you spent the money. Their customer service and appliances are horrible. BUYER BEWARE!

We bought this beautiful refrigerator last year. My husband was taken with the lighting and didnt mind that it was a bit pricey ($3,500). The problem is... it doesnt make enough ice. The ice maker itself is in the top refrigerator area, its a little 7 x 7 box so if I fill a glass with ice, it empties it and it takes 90 minutes to put out another tray. I empty it into zip lock bags during the day as a back up because my husband goes insane every night when he tries to get ice and its empty. We had the ice maker replaced, and the filters changed. Its just too small to keep up. It would be great if you purchase a separate under counter ice maker (at $2,000). We thought because it was an Electrolux, it would be great, we were wrong. I blame Kelly Ripa.

All 3 of our kitchen appliances are worthless. They are only 3.5 years old and need new fridge, dishwasher and oven. We spent almost $7K. They are falling apart and spending lots of money repairing them. Of course the warranties are no good. I have tried to call Electrolux several times and they wont stand by their products! Never, ever buy Electrolux appliances!!

Remodeled a kitchen with all Electrolux appliances (cooktop, double oven, French door/ bottom freezer). Started having problems with the fridge shortly after purchase. After several repairs to the ice maker, the appliance store replaced the entire refrigerator. Continued to have probs with the ice maker = more repairs and thank goodness under warranty. We then moved to another state and brought that fridge with us (it had cost us > $3000). Bought the extended warranty because we had had so many problems with it (aka more money spent). Had to have further repairs done and the motherboard was replaced under the extended warranty.Remodeled our new kitchen with more Electrolux appliances minus a fridge. Over the past 5-6 years we have spent $15-20000 on Electrolux appliances. Wanted nice looking and (we thought) reliable, high quality and dependable apps for our $$$ spent. Have continued to have probs with the refrigerator ice maker - a very moody part/worked when it wanted to!!!Several days ago I took ice cream out of the freezer compartment and it was almost melted. Thought maybe I hadnt properly closed the door (although a signal should sound if this were so). I rearranged a few things in the freezer and made sure the door was solidly closed. No change. The temp gauges on the front panel were still registering 0* for the freezer and 37* for the fridge. A thermometer showed 10*/freezer and 45*/fridge and these numbers worsened over a couple hours. I was lucky enough to have some freezer and fridge space in an older refrigerator to store food products.Today the appliance repair guy told me that there was a freon leak in the ice machine and could be repaired for ~$1000. But being an honest guy he said the best thing to do was to take it out back and shoot it and forget about putting more money into it. The prob would probably happen again and again. We are going to purchase a new refrigerator- NOT ELECTROLUX- NOT EVER AGAIN!!!! The Electrolux Customer Service Dept was going to give us a greatdeal of 30% off of parts - ordered from them of course!! Thanks but no thanks. After spending so much money on Electrolux already I am angry. Does anyone know about any pending legal action against Electrolux? After reading reviews, I am certainly not an isolated case.

I purchased a stove in December, at first I was happy with it. After a few weeks the burner stopped working, the oven doesnt work, the racks in the oven changed color. The paint is peeling off the stove racks, when I bake the knobs are too hot to touch. When I purchased the stove I also bought extended warranty on it. I called Home Depot where I originally brought the stove and they sent someone over. The person was supposed to write a report, and send it to Electrolux. Electrolux was supposed to call us back in two weeks after that. They never called, we had to call and complain, so they sent a technician of their own over. He came to our house, took a picture of the stove and left. He then wrote in his report that we should learn to use the oven. That was very disrespectful because he didnt even bother checking anything, not only that but maybe if the stove worked properly in the first place there wouldnt be a problem. Its March right now, and no one has done anything, Electrolux just keeps giving us numbers to call because they cant do anything. What was the point of having a warranty if it doesnt do anything? Very unhappy with this product and would not recommend.

I Bought my Electrolux Washer and Dryer in 2010, but have an Extended Service Warranty. So for a long time Ive noticed black mold building up under and around Draw where you place bleach and liquid soap, but I would take out and clean and dry off. When stated by the machine I would remove detergent cup, put one Cup of Bleach and run CLEAN CYCLE. This is done to remove and clean any mold that might build up Im guessing. But this is not occurring. Smell still came out of machine and I would leave door open and run cleaning cycle more often and also wipe down door and inside of machine of any liquid along with soap dispenser drawer.My great Nieces have been getting sick chest, throat, and nose during the spring and summer months. Then my Son and I got bad rashes which needed medical attention. So I looked at the machine trying to figure out if that was the cause of Rashes and how to get rid of this smell. I got a flash light and looked into the OPENING where the Detergent Draw goes into and far back I see black build up way back on all sides except bottom.This is NOT NORMAL... I contacted Electrolux to inform them to see. Maybe there is something they are doing or have done or recall to correct these issues but... all they tell me is to reference in manual and wipe down a wet areas which I do detergent drawers, I even go as far as drying washing area door, drum and rubber molding inside which makes door waterproof. I hope they read this and come up with a better solution then wipe down drawers, the area Im talking about cant be reached to wipe down. I have posted a picture here. RUNNING the CLEANING CYCLE DOES nothing to help this situation and needs to be corrected.

To all my family, friends and shipmates: Please forward this on to as many people as possible in order to get the widest amount of coverage as possible! My wife and I purchased a new Electrolux Refrigerator (Model Number EW23BC70IS) on 25 May 2009 at a cost of $3699.00 for our new home. In less than a year were so many problems with the refrigerator; ice maker not working and freezer drawer cracked (which were covered under warranty), that Electrolux finally replaced it with another one (Model Number EW23BC71IS) on 29 April 2011.On 9 August 2013 there was a service call to replace electronic board and ice maker. On 5 September 2016 another service call to install Rear Insulation Kit. Finally, on 16 May 2018, a service call to install Air Handler. Then less than month later, on 13 June 2018, a service call to Beach Appliance Service, LLC., regarding frozen water line, no ice or water, and large mold patch on wall next to the back of refrigerator in addition to water dripping from back of refrigerator.The bottom line is that even though Electrolux was contacted both by Beach Appliance Service, who provided a total of 18 pictures (including mold), and myself (at least 5 phone calls) regarding this issue, Electrolux’s bottom line was that the refrigerator was out of warranty and that they would be happy to give me 10% off a new refrigerator. Please tell everyone you know what a lousy product Electrolux makes and that no one should buy anything from them or go through what we did. Since I didnt any resolution from Electrolux, I am now taking them to small claims court.

I purchased an Electrolux Refrigerator Model EW288571150 in August 2010. Since my purchase, I have had 16 service calls. Out of the 16 service calls, I believe 5 parts have been replaced. I do understand Sears policy and procedures but this can become very frustrating. I did speak to someone at Electrolux on 08-08-2012 and she did explain that my problem was with the bottom rack of my ice maker. At this point, Im now waiting on that part to be replaced and I do hope that this is the answer. The appliance is beautiful, but do constantly have to experience my refrigerator going out and losing food because of the refrigerator defrosting.

I bought a new standing Leonard freezer code number MUFF21VL-220 MUFF21VLHW-L. It is supposed to be frost free, but unfortunately it makes ice in the upper freezer shelf. It was checked twice by Ale ASA company, your dealer at Al Khobar, not able to repair yet. I bought this brand because I had good past experience with same brand fridge. Now I am disappointed. Please I need a solution to this issue. Since this reflects very bad on marketing your product. Hope to hear from you soon.

I purchased an Electrolux refrigerator 4 years ago based on many trips to appliance centers who all recommended this brand. I have had both a GE refrigerator and Whirlpool in the past with virtually no issues. The water paddle has failed twice (only my husband and I live here). There is no replacement for just the paddle so you have to buy the entire water dispensing system. The board control went out in 11/2011 and now the same board needs to be replaced again for the price of $400-$500 with service. I called Electrolux who told me to buy an extended warranty yearly for the price of $196. I will never ever buy another Electrolux product again. It makes me wonder if this company was paying higher commissions on their products than their competitors due to so many people stating they heard it was the best appliance from so many sales people.

We own a high end induction slide-in range that has failed twice, for the same reason, in 6 years. Whenever we have used the self-clean function the oven has remained locked (impossible to open or function). First failure was covered under warranty but the second, for the exact same failure, cost $600 to repair and Electrolux refused to absorb any of the cost. Technician indicated that this is a common failure...probably a design fault. Will never buy another Electrolux product again.

My washing machine broke a few weeks ago and Electrolux sent the most unqualified electrician to repair it. Not only did he fail to repair anything but charged me 240 dollars and tried to get me to pay double the amount for a new washer. A very dishonest company! I will never purchase anything from them again.

We had to create space on our kitchen counters and decided to use the area above our stove. We had the small cupboard presently in place cut done by a few inches, removed the old range cover, and installed this microwave/ convection oven. Because of the convection oven, we are able to have three ovens at that location. We have a GE double oven with the control board on the front. Sometimes we use on of the stove ovens as a warmer, which we do have the space to add.

Refrigerator went out on my 32 day and it has been one hassle after another. Now after 3 months I’m still out of a refrigerator and waiting again for 2 weeks for them to come look at it again after the last 3 servicemen told me it had to be replaced! I WILL NEVER EVER BUY ANOTHER PRODUCT OF THIS BRAND AGAIN!!!! Even if it was free I wouldn’t take it!!!

In late 2008 we purchased an Electrolux refrigerator, glass cooktop, double oven, microwave & dishwasher. We bought all the appliances in late October 2008 but did not receive them until late November. We had been promised them within a week & were concerned we would not get everything in time for Thanksgiving as we were having family stay with us for the holiday. In any case, the refrigerator was delivered & set up while we were still living at our old house. It arrived with a dent in it. A very noticeable dent. We were told it might be several weeks to get the replacement. Everything was top of the line so not in stock in the store. Under the circumstances, we elected to keep it. However, when they installed the water line for the ice maker, they did not remove the plug so the water poured out all over our wood floors until we came to the new house the following day & were met with the mess & flood. Within just a few months, the dishwasher had to be serviced. Again, not a good sign but sometimes things happen. Shortly thereafter, the blue digital display on the double ovens had some lights stop working & the display was messed up. I called, I was told a part would be sent & when we received it, to call back & a repairman would be dispatched. The part did not arrive when expected, another bad thing, I called after a few days, giving ample time & was told the part had not been sent but now would be for sure. About a month later I received a part. I called for service. No one showed up. A couple of weeks later, I called again. I was told AGAIN that the repairman would come. A couple of days later, I received a SECOND part. No repairman. EVER. Anyway, the digital blue displays on the glass stovetop soon followed suit & stopped working as well. Now I have to guess what temperature I am really cooking things at. The only appliance with the Electrolux name on it that has not had an issue so far is the microwave. I hate to even say it, as I probably just jinxed it. The refrigerator is now not working at all. It kept turning off & on, off & on. Then it popped up a CE error on the beautiful blue display that I was once so fond of. We have ordered a part & my husband is saying he will install it himself, again. The top oven of the double oven stopped keeping the correct temperature about a year ago. For example, I can set it for 350 degrees but in actuality, it may not even be 125 degrees. I feel so disgusted that I spent all my retirement money to have the kitchen of my dreams & instead got the kitchen of my nightmares. Compounding my deep disappointment is the fact that I know I can never afford to buy all new appliances again AND that since we bought all of these items at the same time, they will probably all start falling apart at the same time. I bought the hype, I believed I was buying quality & I regret it & will regret it forever. In my blind faith, I bought the kitchen I wanted because I knew I would never ever have such an opportunity again to furnish my kitchen with top of the line state of the art appliances. Refrigerators, microwaves, stovetops, double ovens & dishwashers should all last longer than 5 years. That is just my humble opinion but it is also my humble opinion that I will NEVER purchase another Electrolux anything. I spent a small fortune on Electrolux products to have ALL of them, except the microwave, have issues right off the bat & have a top quality refrigerator fail within 5 years. Kelly Ripa should be ashamed of herself for making money off this terrible product.

Bought a kitchen full of Electrolux Products. Ice maker in frig has never work and 6 repair visits that has not changed. Drawer Frig has had the wire harness to the control panel replaced twice. Dishwasher has stopped working 3 times and all the program lights flash. Turning the power off for a day will reset the control panel for awhile. Am sure that wont work forever. Electrolux knows their ice maker design is bad. How many upgrade kits does it take to figure that out? The repair man that Elextrolux sends is never on time. Today he was going to be here between 10:00 and 2:00, arrived at 4:30. Products and service are terrible. When you contact Electrolux for warranty service, they ask you to take a survey and give ratings. If you checked the box to have Electrolux contact you, dont wait too long, they wont be calling. Do yourself a favor and buy another brand.

We purchased an Electrolux French Door refrigerator, Dual In-Wall Oven, Overhead Microwave, and Dishwasher. The first to fail was the refrigerator, which could not make ice. Then the dual in-wall oven board failed, then the Microwave display, and finally the dishwasher which wouldnt clean dishes properly or dry them. The refrigerator ice maker failed twice more, the microwave a second time (we replaced it with GE), and the dishwasher wont clean and dry today despite using the highest clean and heated dry settings. Some of these were fixed under warranty, others under an extended warranty.I will never buy another Electrolux or Frigidaire product, and every friend, relative, neighbor, and coworker has heard my story. If Im in the appliance department of a store that carries Electrolux or Frigidaire, I watch for anyone seeming interested in the brand and warn them, urging them to look at reviews and complaints online. I will continue to do this anytime and anywhere I find anyone considering new appliances. Ive had good luck all my life with products and am typically a fairly positive person, but this was the most egregious experience. I guess Ive become a reverse evangelist for the brand.

Our Electrolux range now 4 years old has been plagued with problems. Wave control replaced twice, self-cleaning usage has twice fried the controls on back of range. We are being quoted $1200 in new parts plus labor to repair, money up front and no guarantee. Obviously we will be scrapping this piece of junk and buying another brand. Electrolux has now offered us 70% off another model but wont advise what model or price level. They really assume no responsibility for their products. We are also discussing the matter with a lawyer as both Electrolux and repair outlets are aware of the continuing problems but are taking responsibility for them. Our last technician also advised our range has a heat shield plate missing from it but that is my problem not theirs. I will also be contacting my home builder to advise them of our ongoing issues with Electrolux products.

Purchased two months ago, extremely happy with our purchase. Very quiet. Easy to operate. Will purchase an Electrolux dryer once ours goes out.

We have been very pleased with our dryer. Overall, it's a very nice dryer. We had to call for service due to not starting but, it was a minor manufacturing issue and fixed within minutes. We are still very happy with the dryer.

These are the worst appliances I have owned. I purchased a Dishwasher, Gas Range and French Door Refrigerator. The Refrigerator was replaced after one year because the Ice Maker never worked after being repaired several times (including once where Electrolux told the repair tech to push the sides of the fridge next to the ice maker). After 5 repairs to a leaky dishwasher (Electrolux knew about this one) besides damaging the cabinets, it still doesnt clean properly (you have to wash dishes before putting them in the dishwasher). The Range started to emit a gas smell when it was working. This was repaired and lasted two weeks before starting again.Now I am waiting for the part which may or may not fix both the gas smell and get the oven to actually work. Do not even consider these appliances. Electrolux knows they are defective but will not do anything about it. The glorious reviews online are not what they seem. I have had Whirlpool appliances, GE Profile appliances and now Electrolux. On a star rating for Electrolux, I would give it a one because there are no negative ratings.

It was absolutely horrible. I will never buy another Electrolux product and I will never recommend or suggest them to a client to buy their product. I purchased a French door Electrolux fridge at the hefty price of $3,700. The ice maker never worked and after numerous visits and parts ordering over the next 2 months, it was discovered that the inside was dented to the point that the electronic parts that had failed could not be replaced. The appliance company replaced it with a new Electrolux. Four months later, the ice maker stopped producing ice and water started leaking onto the floor from the water dispenser. Two months later, after 4 visits by the appliance company service department, a gasket left of the fridge seemed to be the culprit.I ordered that rubber gasket and 3 weeks later, it showed up. The appliance company came out to replace it but its the wrong gasket. That was 4 weeks ago. I just got a call from them and the correct replacement gasket will be delivered within 5 days. Now, we are going on more than 4 weeks to get that rubber gasket and who knows if its the right one. Thats almost 2 months total waiting for the correct gasket! Im stunned that Electrolux is still in business with this kind of incompetency and bad manufacturing practices.

My very expensive ($1,400) Electrolux dishwasher model EWDW6505 just cost another $311 to fix. This is after replacing the water pump approximately a year ago. It was just over four years old and used only 2-3 times a month. Forget about customer service where they will only tell you that you have to contact one of their service agents in your area. It cost me $75 (trip charge) for a serviceman to come over and make a phone call to Electrolux tech support for the error code which resulted in a needed repair kit. Two weeks later after the repair kit installed, I was charged $118 for the kit, $100 for a second trip charge and $18 for labor. It is not true you get what you pay for in this case. I will never buy another Electrolux appliance.

We bought the Electrolux washer and dryer that said it had fast wash and fast dry. We were planning to buy Samsung as we had this brand before and it worked great. We went to Bad Boys and they persuaded us to buy this brand mainly because of the fast wash and dry features. The washer was fine but the dryers fast dry feature does not work at all. Garbage. We told Bad Boys that we were not happy and they sent someone to take a look. They said that there was nothing wrong with it and that that is how it was. Neither Electrolux or Bad boys did anything further to help us. We spent over $6000 in appliances and no help at all regarding this issue. Terrible customer services on both parts. We will NEVER ever buy this brand again.

Electrolux Dual Fuel defective Oven F15 motherboard - To begin, the word motherboard defines the perfect depiction of the defective range (item/product) the Electrolux company manufactures. I recently purchased a home that included a 30 slip in Electrolux dual fuel range that the previous owners had originally paid over $2,900.00. Having seen the wonderful Kelly Ripa television commercials, I figured the product must be good if she endorses their products. Within 2 months of having lived here and using the stove, the F15 code has flash on the motherboard of the range which then also shuts down the use of the control board. Doing some investigation, I learned that the previous homeowner had already replaced the motherboard 2 times previously since owning the range. Now into the two months of new home ownership, I am glad that I had taken out a homeowners warranty to cover repairs in the new house. I just got back from Best Buy and hhgreggs to price out a replacement range and was shocked to see Electrolux continues to produce the same style range (which at hhgreggs price was over $3,000.00). Thank God I had my homeowners warranty to replace the motherboard until I find a new replacement range and dump this inferior product. Kelly Ripa... You sold customers down the river with a BAD product that is not backed by the company making it.

I will NEVER in life buy another product from this company!!!! I have 4 major appliances and all but ONE have been serviced! They are all 2 1/2 yrs old and Im being told that the only thing I can be offered is half off parts if theyre ordered from Electrolux. The customer service is HORRIBLE. Ive spoke to reps from phone number (706) 860-4110. Rep Alegra I spoke with her for 40 minutes. Was offered free parts but Id have to cover the labor. She adv. that her supervisor was upstairs and she would email me the information for the free parts and I NEVER received the email. I called back today and spoke with Shaquayla **, complaint manager, who adv there wasnt any notes about my previous call with Alegra and all she could offer is half off parts! The lining of my fridge is coming off and my dishwasher wont drain. I was told the knob that has been replaced once before has gone bad again!!! I then spoke with Shaquaylas supervisor, Theresa **, who needs to be fired! She was VERY cold and VERY matter of fact and kept repeating the offer without ever showing empathy or even genuine concern. I encourage others to NEVER buy from this company! Im currently writing a letter to a corporate PO BOX while posting in any social media site of Electrolux and filing a complaint with the BBB and posting YouTube video of the poor quality of the appliances entitled, The poor quality of Electrolux products. I am a new homeowner and I THOUGHT I was buying a great product. Electrolux has ruined my experience and wasted my time and money! I was even advised by Shaquayla that the repairs would have to be done and paid for by me before I could even buy an extended warranty. Again I want to advise these appliances are 2 1/2 years old!!!! I am extremely disappointed!!!

We bought our Zen vacuum cleaner in fall 2016, the main selling point being that it was claimed to be the most silent vacuum cleaner in the world. Well, it was silent for the first weeks. Then, there was this loud squeaky noise when vacuuming carpets. Turned out there was an air leak around the fitting of the tube in the handle due to cheap plastic that wears out in no time. Also turned out that the two year warranty did not cover the tube, which was only covered by 6 months. Within these 6 months we had the tube replaced three times, but to what use? The construction itself is wrong in combination with poor material, and it will wear out again no matter how many times you replace the part. This flaw also applies to the built-in nozzle holders that are too weak to hold the nozzle/tube in place. It keeps falling out making noise and waking up the children. Zen is anything but the most silent vacuum cleaner. One more thing while I am at it, the buttons! They are designed for the sake of design, but are absolute useless. Lets just say that the power button of Zen combines the versatility of traditional buttons, and the tactility of a touch screen. Press it and behold, nothing happens! In short, vacuum cleaners from Electrolux may look (and sound) good at a first glance, but the quality is a disgrace for Swedish engineering.

We bought a Frigidaire refrigerator back in June, 2018. In August 1st, the refrigerator started to act up and stop making any ice or throwing any water. Since it is still under the first year warranty covered by the company, I called Electrolux to have this issue fixed. They have sent five repairs technician from two different service companies to fix this issue and have not fix this yet. Every time a new technician comes to diagnose it, they have to order a part. They have replaced so many parts and still not fixed yet. After three months waiting for technicians and parts to come, I request Electrolux to replace the unit and they rejected the request. They told me that they cant replace it until a technician tells them its non-fixable (the technician will never tell them its non-fixable because hes making money every time he comes to diagnose/repair it). In the meantime, we cant use our product after we paid so much. Electrolux does not stand up for their products, they will have you on and on until you give up and suck it up or until the warranty expires so the problem can be on you.

I got the Electrolux dishwasher as a package from our home builder. We had problems from the start. Within the first year, while it was still under warranty, we had to get it serviced three times. It would not dry the dishes, the pump failed so it would discharge the water. Right now the touch controls are unusable. I have to open-close the door ~10 times before I can simply press start. Forget about selecting any custom wash cycle. Every so often even that does not work and I have to cycle the power to the unit at the fuse box. We are waiting for the unit to die to replace it. My only consolation is that I did not spend any money on service. I am never buying another Electrolux appliance again, and I am telling everyone I know to follow suit.

I have a 4 year old double wall oven that I paid a little over $3000.00 for. Every time I use the self clean function, the oven door locks and then does not unlock at the end of the cleaning cycle. Their customer service rep told me to start the cleaning cycle and then immediately cancel it to see if that would get it unlocked. Nopes. They then told me to just call out the repairman on my dime.

In April 2008, I purchased from Lowe’s (Preston Road, Dallas, Texas) Electrolux appliances a double oven, a microwave and a dishwasher. Ive had nothing but problems with them all, but the double oven is the worst! Ive been without oven since November 21st, 2011, no oven for Thanksgiving and Christmas. We have had 5 service visits with no resolution. It appears Electrolux and Lowe’s doesnt care! Dont buy from them.

Electrolux customer service is terrible. The Electrolux refrigerator we bought malfunctioned shortly after it was installed. They’ve failed to promptly repair it and their customer service people have hung up on us, lied, kept us on hold for numerous hours - all while insisting they are doing a great job. Don’t believe them. Nothing fixed and no end date in sight.

Three years ago I purchased a French door refrigerator from Sears but was manufactured by Electrolux. Immediately we noticed the ice maker did not supply enough ice. Sears came out and replaced icemaker three times. Still does not supply enough ice but you get tired of appointments and meeting repairmen to make the same repairs over and over again. The last repairman said this was a common problem with the refrigerator I have. Last weekend I pulled open the freezer drawer and it fell apart. After spending an hour to make it functional I decided it was time to replace it. So this week I purchased another new refrigerator. One NOT manufactured by Electrolux.

I purchased a refrigerator in October 2017 and by January 2018 it completely stopped staying cold. A servicer was scheduled to come out within 2 weeks so all of my food went bad. A $50 good gesture gift card was mailed out to a short time later. A few months later the exact same thing happened and I lost all of my food again. If that was not enough, in September 2018, my refrigerator stopped staying cold AGAIN and AGAIN I lost all of my food.This issue was eventually elevated to the corporate supervisors, in which I had the displeasure of speaking to Shanell out of Augusta, GA. She was extremely rude and lacked basic customer service skills. She stated that these refrigerators are MAN MADE and thats what happens sometimes. At this time, I have been advised itll be roughly a week before anyone can come out to diagnose the issue and apparently theres only one technician in my area and he only does service work on Wednesdays. I will never, ever, purchase another Electrolux product. Ive never had this many issues with an appliance company at all. Buyers beware!

What is worse the refrigerator or the 800 number customer service? New refrigerator came, got set up and the control panel didnt work. Two weeks later the tech came with the second one that also didnt work. One month on a new refrigerator and no ice. Since then, an ice maker service call repair every six months. Company takes no ownership of their products performance and customer service and their supervisor spend their time trying to sell a $300 per year service contract. I have 5 Viking and 2 Samsung appliances in the kitchen purchased at the same time. One problem with exhaust fan, repaired promptly. Electrolux is an awful company, making awful products, and treating their customers badly.

We remodeled the kitchen two years ago. Since that time, we have had expensive service calls on our Electrolux wall oven, slide-in range/oven, and washer and dryer. Now, the microwave is on the blink (I have to lightly touch the start button to get it to go). And this evening, its the clothes dryer which is stuck in the pause mode and wont move! We bought seven Electrolux appliances, thinking we had the best on the market. We are now totally convinced of our stupidity! This brand is junk! We have spent hundreds of dollars in repairs and are totally disgusted with this brand.

We purchased new front loading washer and dryer this winter for our new home. 6 months of use and the washer stopped draining. Warranty service tech came out and found the drain line plugged deep inside the machine. To fix he had to remove the top and front of the machine to get to a plastic inline bowl that he said is prone to becoming plugged. We have a lab and he said we need to shake out everything before washing as the dogs hair will clog the machine. This repair is not for the amateur and if it wasn’t under warranty it would have been about $240. Can’t believe the poor design and difficult accessibility to do routine cleaning. Our dog is 8 years old and we’ve never had a problem like this. Will think twice about buying another one when the time comes.

We purchased a new home and bought the washer and dryer. When delivered, it was off balance and need a repair guy had to come in. Not a problem with the unit, just the service. When adjusted, the washer made very loud loud noise from rattles, belt rubbing, etc. We thought Electrolux was the top of the line, however, it’s just a terrible product. After one day, we asked the supplier to take them back. I wish it would have worked out. My only comment is BEWARE. We are now forced to find an alternative.

I have two Electrolux washing machines, model EIFLW50LIW0 purchased in August 2012. Both have issues, but one in particular has been serviced 6 times for the same problem. The service warranty and customer service is appalling. They continually want me to purchase an extended warranty which I did after two years. Now the warranty is up, the problem is ongoing and they want me to purchase a new one. Im replacing it and when the other one goes, I will replace that one as well. Stay away.

My husband and I own a small business. Our employee scratched our customers brand new stainless steel refrigerator door. I called to order a replacement door panel. Upon receiving the part we installed it and noticed it had a light colored stripe running down the middle of the door that looks different than the rest of the refrigerator. I called customer service back right away. I sent them a picture and they tried to tell me it was like a piece of wood. That no two pieces of wood are alike. Really? How is a piece of wood and a piece of stainless steel the same? This door panel was less than quality and no one would purchase a refrigerator like that in the store. They tried to downplay and undermine the situation, making me feel like I was being unreasonable. All I wanted was to make my customer happy and her to have her refrigerator looking new again. I finally got them to agree to refund the door but they wouldnt send a new panel without receiving the other part back, so I agreed to pay for another one to be shipped. That way our customer wasnt without a fridge door in the meantime. I was told they would contact us in a few days to pick up the defective door. I also asked them to call me directly to handle the return. Instead, they called our customer the very next day and scheduled the pick up for Monday. We hadnt received the second door panel yet so I told them we werent ready to swap them out yet. They proceeded to tell me it was too late to stop the request since they had already sent it through but that UPS would leave us a shipping label. Yesterday was Monday and no shipping label. Today I called them again and they informed me to call UPS. UPS is not even aware of any labels and advised me to contact them again. I have now been told that I will have to pay the shipping plus a restocking fee for a piece of ugly metal that is below what the standard should be for a door on a refrigerator that cost close to $3K. Every single person I have spoken to has given me a different answer. The manager I spoke to tonight was rude and insensitive. They do not care about making the customer happy. They will just take your money and blow you off. It is looking like I may be out the money for the other door panel. I am afraid even if I pay the money to ship it back, they will just come up with another story as to why they cant refund me. Unbelievable! Stay far away from this company!!

I'm so happy that I bought this washing machine. MY expectations have been met and maybe even exceeded. The machine is intuitive to use, cleans clothes beautifully and the noise level is quite low.

Wall oven EI30EW48TS - Received late winter brand new, doors misaligned, purchased for steam cycle and steam cycle does not work at all. Seller does nothing, manufacturer wants to charge us to only repair new item. Should be replaced.

Thank God we have one year manufacturers warranty and purchased additional four-year warranty from Lowes because this machine is a lemon. Problems started following amateurish installation by Lowes. It has only been in use for six months in a two-adult household. No demanding tasks; never overloaded or abused in any way. It is junk. Early on, it began to have failures of all kinds; excessive vibration and noise; six repair visits; one repair required the machine to be in the shop for five days while the inner drum, outer drum, bearing, and rollers were replaced. Sensors failed, door gasket failed, trim ring replaced, feet replaced. Repairman says that Electrolux and Lowes never replace appliances, no matter how needful. Cant wait to see what fails next.

Warning. Do not buy from this company. We bought a Frigidaire double oven. Paid $1500. The very first time we try to cook on it the unit completely shorted out. We contacted Electrolux. They sent out J&M appliances to repair the unit. They replaced the fans four times, the motherboard three or four times plus numerous other parts. J&M Appliances have been to my house 10 times to fix different things but it went wrong with the unit and four times to diagnose it. They called Electrolux for me trying to get me a new unit being it was only a few months old. Electrolux denied the new unit so, I’ve sent emails to the CEO jonas.samuelson@electrolux.com and I believe it was the Vice President jan.brockmann@electrolux.com. Neither of them have responded back to me. Here’s the kicker. I spoke with a RITA **. She’s some kind of an executive assistant pretty high up. I told her I wanted a new unit. That this was ridiculous having to leave work and meet the service rep 14 times. So she told me she was not going to replace the unit. I was out of luck. Mind you it’s still under the one-year warranty. I have proof with the receipt. She didn’t care. Also Rita ** put a block on my Electrolux account so nobody else can help me with the problem anymore. I’ve called them numerous times asking to speak or two different managers and the managers tell me that she put a lock on it and only she can get into my account now. Be warned about this company. Do not purchase any of their appliances. The one year manufacturer warranty or any other warranties do not matter to this company. Do your research. Read all the reviews on Facebook, Yelp and any other social media. I should’ve done it before I purchased with them. I would not have bought any of my appliances through them. This is one crooked company.

We purchased 6 appliances all Electrolux. We had 2 issues with the microwave door repaired under warranty. The fridge however is a completely different story that never ends. It has been 3 years of repairs and replacement parts but the worst of it all was when one day I dispensed water and ice from the fridge door and while drinking I choked on something. Fortunately for me my husband was here to assist me in dislodging it, and it turned out to be a piece of styrofoam dispensed from the ice maker. I was able to spit it into the sink in bewilderment. We inspected the bin and were perplexed as to where it had come from. After that 3 more pieces of styrofoam were dispensed at different times. We kept inspecting the bin and found a large plastic piece and some wires wrapped around the auger. Many dollars have gone into this ice/water dispenser, mother board, display board and now this styrofoam and choking. Stay very clear from Electrolux. Im sorry we chose this brand just for the induction. The freezer in the bottom we cannot turn off, and the seal around the freezer door does not meet up with the frame leaving the cold air to escape leaving me without a frost FREE freezer and fluctuating temperatures. At times the warm alarm will sound alerting us that the freezer has gone warm and then we need to cut the power on then off to reset it and throw food out that thawed. Now we throw good money after bad, and to add a serious choking incident into the mix is unthinkable. This complaint could be a whole lot different if my husband wasnt at home to help me with a piece of styrofoam. To think a refrigerator is a danger in your home!!!

We like the appearance and ease of use. It was fairly easy to figure out operations. Like the extra warming burner. The oven cooks evenly. We like the ability to customize burners to the size of the pan. The smooth top is easy to wipe clean. We like the self cleaning oven. The delivery men were prompt and courteous. They bolted it securely so it can't tip over which is a nice safety feature.

Condensation, ice & rust are accumulating outside on the back of the refrigerator. Condensation and freezing are always forming on the inside of the fridge, I have to defrost it every 3 weeks. Freezer & top ice maker stopped working.

We bought a side by side refrigerator in the summer of 2012. Upon delivery and install the ice maker was spewing out ice - crushed and regular ice all over my kitchen floor. We had to call a service person in to fix the problem. We had to call back a week or so later to have the machine fixed again for the same problem. At this time we realized we may have bought a lemon and added an extended warranty. I called for a part that had broken inside of the door at which time Electrolux said that they did not supply a warranty for that item. I read that they use refurbished parts also to repair their appliances. Someone should have told me this or I wouldnt have bought the warranty. The service call last year was just under $100.00 which I refused to pay since we had just bought it.I requested a refund from my extended warranty that went into effect August 7, 2013. I paid $185.90 and will only get $122.74 minus the $18.59 administer fees bringing the total refund to $104.14. This is crazy! I wish I had done research on this product, but didnt have the time. I will go to Lowes and let the service reps. know that this is a lousy brand and dont recommend it to their clients as well as writing a complaint on Lowes website.

There was an issue with the ice maker... it wouldnt make ice. It was finally fixed after 3 years. The water from the refrigerator also is not cold. This is a design problem. The price of this refrigerator ($4000) should not have any problems.

Ordered refrigerator through Home Depot, April 10th. Set delivery time April 18th. Waited all day for the 1 hour call ahead for delivery. By 5 oclock walked into Home Depot to check on status. All systems showed, out for delivery. Got assured it will arrive before 8. Come to find out; Electrolux never fulfilled delivery! Never updated system! Never informed delivery personal or retailers! This is basic business! Reset delivery date; April 23rd. So let me get this right! I lose 2 days of work, waiting for this! Stranded over the Easter holiday with no fridge! My landlord is up in arms! (Elderly and sick) and they offer me $50.00 redeemable on their product!

We purchased an Electrolux washer and dryer in April of 2019 because our plumber installed the washer connection on the right side of our laundry room. Electrolux was the only system that offered a reversible door on the washer. We have owned an LG washer and dryer since 2005 and like that brand, but were stuck with the situation. The dryer is a stunning example of lousy engineering and lousy quality control. The door ledge is deep, so the spinning motion of the dryer dumps lighter-weight clothes like socks and T-shirts onto the ledge, which covers the lint filter opening which causes poor air circulation. To fix that, the company installed a larger vane that apparently tries to fix the problem by scooping the clothes off the filter. It works with larger items, not with smaller.The second failure is the moisture sensor, which sits near the lint filter, facing up. It is fairly large. Since the clothes do not properly circulate in the dryer and end up on top of the lint filter, they end up on top of the moisture sensor. The wet clothes stay in circulation because they are heavier. The lighter clothes that dry faster end up falling on the lint filter and sensor, so the dryer thinks the load is dry and signals the end of cycle. We often have to run three or more cycles to dry the clothes. The electronic control board failed within a few months of the dryer being installed. The touch sensors would not work. When the service tech came out to replace it, he said that it was a common problem with the machines, and demonstrated sliding a finger across the button we wanted to active when the panel stopped responding. He also suggested using the timed drying feature rather than the sensor options because of the poor design of the sensor. He replace the panel, which then failed again about 6 months later. This time, the timed option stopped working; its stuck on 30 minutes. A few weeks ago, the washer decided to join in the fray. It will not dispense fabric softener. Apparently the control that turns on the water spray over the dispenser is not working, so we have a cup full of softener sitting there.In 15 years of owning LG appliances (the first set from 2005 to 2016, the second set from 2106 to now - both are in our primary home) we have had more service calls on the Electrolux garbage in 18 months of service than 15 years for LG. We begged Electrolux to take the appliances back, but they refused. It appears that their primary profit comes from selling extended warranty service, which costs a significant percentage of the original purchase price. Bottom line: Electrolux products should stay in the showroom, not in your laundry room.

We purchased an Electrolux refrigerator in 2008. Thirteen months later, the ice maker broke and could not be repaired. We were told that the warranty was over and that they would pay 1/2 toward a new refrigerator. Since we werent about to shell out $1,500.00, we complained to the Electrolux rep and he ended up getting us a new refrigerator. However, we have had seven service calls on that appliance in two years! First of all, the doors werent aligned, then there was a leak in the back of the unit because it was never sealed at the factory. A new ice maker was installed, then all ice compartment gaskets and housing were replaced, the freezer gasket was replaced, etc. Because of all of the problems, the company did give us a one year extended warranty.

Electrolux is not living up to the no lemon clause of their service contract which states that if the same part on an appliance is replaced three times the customer is entitled to a cash settlement or another comparable appliance. This contract is not followed by Electrolux for my washer because they do not maintain the records. I have an email from them which states this. Furthermore, the local service companies they use also have no accurate records. They reuse the same service tickets and do not record the part numbers so it is impossible for the customer to make a claim. I have proof of this as well. My transmission was replaced at least four times. They lie about fixing the machine which is still broken. According to them the washer moving away from the wall and damaging components is normal and operating according to factory specifications. Is this case a candidate for a class action law suit or other action?

I purchased Electrolux dishwasher and refrigerator in 2010. We have had nothing but problems. We took out a warranty plan (THANK GOD). Our refrigerator did not make ice, and after 4 visits was replaced in 2013. The new refrigerator makes ice but all in the wrong places. We have had repair come out 4 times now to fix it (it should have been replaced, but due to the 1 year warranty with Electrolux, warranty company is stating that this is only the 3rd visit and they will attempt to try and fix the problem they couldnt fix the 1st 3 times. Repairman stated that in order to fix our Refrigerator we would need to thaw it for 21 hours before he can repair (think of all the circuits rusting). Dishwasher has had 3 motor replacements since 2010. I renewed another warranty plan as the motor goes out every year. We are totally disgusted with our Electrolux products.

Filed a complaint on 3rd November 2014....the service team arrived a week later and took a part away. So I am not able to use my fridge till today. Today is 11th Jan 2015..and yet no response from them. Everyday we call they say, the company has no spare parts yet. A company that requires more than 2 months to repair does not deserve to sell its products at all in the market.

Have had my refrigerator since February. Now on its 3rd service call. Thank goodness I took out the extended warranty. Personally Electrolux can come get this piece of!! Two for the ice maker and one for the freezer, would not keep cold. Needless to say the whole back coil needs to be replaced and the refrigerator is only 6 months old. This will be the last time I listen to an appliance salesperson. Should have gone with my gut, but the salesperson was really pushing Electrolux and how long the company has been in business, etc. Whirlpool, Maytag, Samsung, LG anything but Electrolux!!Updated on 11/27/2016: When shopping for a complete kitchen set of new appliances, sales person kept recommending Electrolux. Spent $6800, Icemaker broke within first 4 months. Had to take off work to get it fixed. Now same problem with ice maker 7 months later. Also after having refrigerator 6 months bottom freezer coil unit had to be replaced, freezer would not freeze anything - then dishwasher does not dry dishes even with drying agent. Microwave/convection oven shorted out on Thanksgiving day after first use of convection oven. Have had these appliances since 1/14/16. Electrolux should be ashamed. Luckily I purchased extended warranty for refrigerator and dishwasher so Im good for three years with those. The quality of product is very poor compared to my 13 year old appliances I had. Very, Very Disappointed especially how much money I spent. Will look at reviews before I purchase anything else. Electrolux should pay me for my time off from work having to get these repairs taken care of.

We bought a new front-loading washer and dryer from Nebraska Furniture Mart in February 2017. The dryers CPU board has already went out and quit working. When we called for warranty work and had it looked at and called back to Electrolux to find out about parts they said they were on order and might take 2 weeks to get fixed. Electrolux doesnt even carry parts for their own products! Now the washer wont even complete a cycle without having to rinse and spin twice! I will never buy anything from Electrolux again. $2000 for crap! I have learned my lesson and will never recommend these products to anybody including my enemies! Electrolux is a very cheap-made machinery with poor customer service!

I bought all fridge built in with no water line connection, we notice our side cabinet and under fridge has big water damage after checking, we notice the water is from fridge, we call them. They told me to call their service company. Cost us $100. They wrote report to them and told them it is problem with fridge and the leak was from months before that why the rusting started. Unfortunately they say my fridge is one month past the warranty even their service company wrote letter and told them this problem start from months before almost from start. They are not answering my phone call. Im keep leaving massage but they not calling me back and angry and disappointed.

I called your 1-800-265-8352 number because the dryer I just purchased on December 20, 2021 and tried using for the first time yesterday (there was a delay in using the machines because a plumber was required to hook up the washing machine due to where the drain is in our house) and I discovered that there is no heat in the dryer and its not drying my clothes. I called Canadian Appliance store where I purchased the washer/dryer and they told me to call the number I mentioned. I called, waited 20+ minutes to talk to someone and when they answered there was so much static on the line it was difficult to hear. I have been on the phone for over 2 hours today. I have given the serial number, my name and address multiple times.At first the representative told me it was no longer under warranty, now hes trying to create an account and has given me an account number. Needless to say, this is extremely disappointing customer service. Apparently, a technician will be calling me tomorrow to arrange a time to come, however, given the questionable service so far and extremely poor audible quality I have no confidence that I will actually hear from someone. I tried emailing Electrolux.ca but my email was denied?! There does not seem to be a way of communicating with anyone from customer service. I tried calling again to verify an account had been created and that someone would be calling me tomorrow and that person disconnected the call. I tried calling again to verify and all 3 times it was almost impossible to hear the person on the line because of static and echo. My experience is not good. What are you willing to do to save rectify this?

We purchased - largely for being identical in appearance - the Electrolux dishwasher, oven, and microwave set for a remodeled kitchen. Heres my experience with all three, plus other info. Dishwasher 1: Simply did not clean dishes. Three warranty service calls did not fix. Replaced with the identical Electrolux dishwasher. Dishwasher 2 (replacement): Leaked water onto the kitchen floor, and made an amazingly loud and unacceptable noise in operation. Two warranty service calls did not fix the leak and could not diagnose the noise. Lowes took it back and we replaced it with a now out-of-place looking but functional Kitchenaid.Oven: Several of the blue bars on the lighted timer/temperature indicators are not fully functional at one year old (off warranty), so have to guess at temperatures and time. Very expensive to repair. Went through one temp. probe warranty repair (it was not connected internally at the factory). Troubleshooted and replaced a faulty second probe. The oven has twice stopped functioning, but I was able to get it operational by rebooting it (shutting off the appliance breakers, then turning them back on). Note: At the same time, my son, who lives 500 miles away, also bought the same type Electrolux oven, and he also has experienced the loss of some of the blue bars that constitute the numbers needed for time and temperature reading.Microwave: Many of the blue bars that constitute the numbers for time are not functional. Try operating a microwave without fully functional numbers for time, etc. The cost of the repair (replacement of the electronics is almost half the cost of an entire new unit. We limp along as is because of our attempt to match the appliances in the kitchen, and we are not about to replace with the identical Electrolux. Note: My son bought the identical microwave and he has the same problems. These things tell me that Electrolux shipped an entire batch of ovens and microwaves across the US with faulty lighted numbers. The shipping of two out-of-box failure dishwashers is almost unbelievable. I dont know how a company can survive with such a record of failures across three product lines.

Almost from the beginning this refrigerator has had problems. The ice maker continues to be non functioning as well as the interior lights. Customer Service is good at one thing saying Im sorry. I have put more money into this appliance than any other I have purchased over the past 30+ years. I purchased a new switch hoping that would resolve the lights not working, however it looks as though the board is defective. In order to fix the ice maker and the circuit board, we are looking at approximately 1500.00.At this point, I am better off to purchase another refrigerator, obviously not this brand. You spend more money on quality products and this has been one time where this wasnt the case. If you look at all the reviews, Electrolux obviously needs to go back to the drawing board because consumers arent happy and the issues seem to be the same i.e. ice maker. This refrigerator is only about 6 years old and when you spend 3500 you expect it be in good working condition for many years to come.

After purchasing an $1,100 dryer you would hope to get some longevity out of it. After less than 3 weeks, the dryer belt burned out. 3 months later the same thing happened again. The second time Electrolux sent a service tech who came without parts left and said he would come back again the next morning. Did not show up so we have a dryer in pieces with no word back. Electrolux basically took no responsibility for either the product, which is clearly still under warranty, or on the service techs who they are dispatching. A completely disappointing experience. Will never purchase from them again.

My washer is still not fixed after almost 3 months. Do not get their service at all. You will be paying out your pocket when they sit there and act like they are concerned when they are not at all. Pissed and out of pocket cash.

I bought a new home last July of 2017 and had a allowance for the range. I wanted a dual oven so they let me upgrade to one. I paid the builder the difference from the allowance I was already paying. The oven has not worked since I got it. Electrolux (Frigidaire) made me go through 7 visits from repair companies (2) and neither could resolve the issue. Electrolux does not make the same model to replace it so I asked for my money back. They will not pay me the full amount but only the addition to my allowance which is only HALF what I paid for it!!! I sent in the paperwork to prove I paid that much and they still refuse. I have lost wages and gas from all the repair visits. I cannot replace my oven for what they will give me. Terrible, terrible company and customer service!!! They said in writing that they would refund the full purchase price.

We bought a 1000 dollars dishwasher. The light inside dont work. It doesnt wash dishes well and dont dry it. They sent 2 companies and nobody can fix it. Called Electrolux and they said sorry we cant help you. So regret purchasing this brand, would never do it again.

We purchased an Electrolux side by side refrig in 2010. Within that first year the icemaker stopped working continually. It happened so many times that we finally called the company. Electrolux knows their icemaker is faulty and they immediately replaced the entire refrigerator. After about a year, the icemaker on the 2nd refrig stopped functioning. It was still under warranty and the process of replacing the icemaker began. It went on for the 3 years. Now the warranty is up. The icemaker does not function and Electrolux wants NOTHING to do with the problem.

I purchased 6 Electrolux appliances for my kitchen in 2009 (refrigerator, dual fuel oven, hood, microwave, dishwasher, mini-frig). Since that time they have ALL required repair. The refrigerator and dishwasher re in constant repair. I purchased this top line brand because I didnt want to deal with any problems. I also purchased a warranty on all the appliances because I didnt want to have any problems that would take time from my busy schedule. In the last 2 months I have had the refrigerator stop working (for the 3rd time) and spoil ALL my food. Sears took 4 attempts to fix the problem over the course of 3 week. The following day the dishwasher broke (for the 3rd time), draining 2 feet of water all over my kitchen. After 5 weeks and 3 service appointments - almost 2 weeks between appointments and 2 no shows my dishwasher remains broken and collecting mold. I will NEVER purchase another Electrolux appliance again. These products are complete junk.

My husband and I have had nothing but problems with our Electrolux refrigerator. We have had the ice maker serviced numerous times. Now it’s out of warranty and have paid 800 dollars to fix something that Electrolux knew could not be fixed. Now Electrolux won’t help us on a refrigerator that we bought for 3700 dollars. Electrolux won’t help us at all. Electrolux is a terrible company when it comes to customer service and Electrolux does not stand by their product. Electrolux need to understand if you piss off consumer we will stop paying your product.

I wish I read reviews on this website before I bought an Electrolux appliance. I bought their induction range for around $1700 last September for part of a kitchen upgrade. The range stopped working by started a beeping sound with error code 23 on 7/20/16. On 7/25, 5 days after I called, a technician came from a local repair shop called Ago Appliance Repair, he diagnosed the problem and gone in 5 minutes. Two weeks later, he showed up, replacing the generator, error code changed from 23 to 21. Three weeks later, not to mention with my endless calls with Ago and Electrolux customer service, the technician came back replacing the board, didnt fix the problem. Another three weeks later, the technician came back again replacing another board, did not fix the problem. Another two weeks passed, I have been calling almost every day because Ago keeps telling me they dont have any update but you are welcomed to call tomorrow. Im like an idiot sitting in the dark and wondering should I call or should I not because it doesnt matter, they wont give you any solution. The technician literally told me on all his four visits that replacing the whole unit is the only solution, and he said that Electrolux should grant that instead of wasting everyones time and money, he knew from his experience this is irreparable. I called Electrolux four times during the past 10 weeks, telling them what the technician said to me to replace a new unit, they denied and didnt offer any solution. This has been more than frustrating as if you dont know what to do and what to expect next. Id be really appreciated if anyone can provide any constructive suggestions.

We purchased the extended warranty and within the first three months we had 2 service calls for major repairs. In both cases the oven overheated and burnt up the food that was in it. A third call was made with another major repair. I wrote letters to Electrolux and the company I made the purchase and requested the appliance be replaced. Nothing was done and as soon as the warranty expired another major problem happened and cost us $550 to repair. We will never recommend Electrolux to family or friends.

Electrolux-Frigidaire 5 Cu Ft Freezer. I have gone round and round with them over my Freezer making a noise every 10 to 20 minutes. This sound is like a mechanical switch turning on at 63 Decibel. They shift the blame on my set up saying that if I had it on a carpet and something to absorb the sound, it would be less noticeable. They do not say the sound doesnt happen but as long as it is still freezing this is okay. I am very dissatisfied with this unit. Admitting it freezes. But the noise is very aggravating. Sams club freezer is $100 cheaper and totally quiet.

We got all Electrolux appliances for our new house. First the washer door came broken so it wouldnt close. They almost refused to fix it because I called them 2 months after it was delivered. We moved in after 3 months of closing the house because our appliances took so long to come and they all came on different days and then installing them took time. Anyway they fixed the door and then it started leaking causing water damaged down to the main floor. This was within 1 year.The stoves motherboard is not working anymore so we cant make use of the oven. The stove top is gas so at least that works. This happened within a year as well but we called one day after the 1 yr warranty expired so of course they wont fix it. Now 2 yrs later the otr is not working. Theres no power in it. Dont know what happened. Basically, dont buy electrolux!

Never. Ever. Ever. Ever buy an Electrolux product. Two fridges, a double oven and a stove have all failed numerous times. They have all of our records and we have had repairmen here more than 50 times. This is what they say when the oven breaks: Oh, this time its the side element. Oh, this time its the back element. Oh, sorry this time its the motherboard. The fridge? I tried to attach a video of the noise that our fridge makes all the time, after they have been out probably 8 times to fix it (maybe more, not kidding) but it wouldnt attach. DONT BUY ELECTROLUX.

We love our new dishwasher! The various configurations all work well and the spray heads and the delicate wine glass holders are very special. We are even washing our precious Steuben glasses in the new washer. Not a streak in sight!

We upgraded our kitchen appliances to what we thought were top end appliances - Electrolux. Firstly the dishwasher. Turbidity module went at 14 months and door leaked at 18 months. Module was replaced and door seal replaced. It still leaked. After reviewing similar experiences and complaints we cut our losses, scrapped it, and bought a Kitchenaid. Beware of the razor sharp metal edges when you try to remove it. The quality of the oven is no better. The oven door does not close tightly causing the light to stay on. Apparently it needs new hinges or possibly door. Needless to say, based on our experiences we will not purchase any more Electrolux appliances.

Purchased 1st refrig in 2011. Problems with ice maker, replaced with new one, making ice but it switches to water mode and shoots water all over the floor. Cant fix. So now I am waiting for them to send me my 3rd refrig. I hope it comes soon before my wood kitchen floor buckles from all the water that leaks out plus water is leaking inside the unit. The back of the refrig is oil canned, I can hear water dripping 24/7. My previous cheap brand refrig I had for 18 years never 1 problem. I hope this new one is the keeper.

We purchased an Electrolux washer (and dryer) - our first Electrolux brand of major appliance. We are normally careful to read reviews and check the brand out. All the reviews regarding the product features and benefits were strong. Never having had a problem with all laundry appliances we have purchased over the last 20 years or so, we failed to check the feedback on quality and service. Did check with friends and family with Electrolux laundry appliances - and they had performance concerns but did not have any service issues. Within the first 9 months, the washer developed a bottom leak (which I now see is a common problem). We are not high volume users, doing about 4 to 6 loads every month. Upon calling Electrolux, it seems that the authorized service agent in my area (the greater Boston area) can only come out 2 weeks from the day I called. Since this is the only way I can have my appliance repaired and the cost covered under the manufacturers warranty, I accepted the appointment. I think that it is reasonable to expect a problem free first year (or longer for an appliance that costs as much), as has been our experience over the last 20+ years. And, if it seems that this is a common issue, and likely a manufacturing defect. In my view, the manufacturer should stand behind their reputation and provide extended warranty coverage to address known manufacturing defects while fixing the issue in their design and production. If this were a car, I am quite sure there would be a recall to fix the problem at no cost to the owner. Fortunately, the damage caused by the water leaking is not major in our case. Nonetheless, it is not usable as it is for an extended period. So, families who may have the washer installed where there is potential for water leakage damage or who cannot function without a washer for a couple of weeks (or more), or who may not want to incur the additional maintenance costs - may wish to exclude this brand from their consideration.

Double Electrolux oven - Purchased this oven in 2006, almost immediately had outage problems. Every time I use them, and then clean them, they short-out. The fix was to install new motherboard, expensive computer problem. Electrolux says, Just dont use the self-clean feature. Ridiculous! I paid for that with the assumption it will work... Their warranty says that with 3 repairs for the same thing they will replace them. Ive had more than 12 service calls for the same problem but no replacement. I tried getting the number or address of one of the EXECS, they will not give it to me. I see today, they have won an award for the best oven design of the year 2015. What a joke. I want my oven replaced!

Bought 20 cuft Frigidaire freezer in Dec. 2020. Did not work correctly after 2 weeks, frosted up. Fan stopped working. Light did not work. Electrolux who now owns frigidaire, sent out service man a week later. After missing with the door the service man said he would have to order a new door and gasket. After several weeks (the freezer had now stopped working) the door and gasket where delivered. The service man never returned or answered my calls. I called electrolux. They sent out a different company. After a few weeks the service man said he would have to order some parts. He did do something with the fan motor. He did order some parts.After several weeks, 3 or 4 I called the service company and they told me that one of the parts was on back order. After 6 months the part came in. A month before I plugged in the freezer and it started working. Still frosted up and no light. The service man returned and after about 30 minutes he said it needed another part. He was not using the part we had waited over 6 months to get. A week later he returned, put some shims in the original door and everything worked right. Not end of story. The new door is still on my sun room floor on a pallet (6ft long). Its now been 8 months, They kept telling me they were going to pick it up. Now they say because its a residence they cant get it pick up, they had it DELIVERED. Now they say its up to me to dispose of it at my expense. I think I am going to try and sell it!

We purchased our refrigerator 4.5 years ago for $925. Though everything still looks and sounds ok, it has stopped cooling and the compressor at the bottom rear gets really hot. There is apparently a 5 year warranty on the sealed unit. After several phone calls, these are the hoops we would be expected to jump through: Not just any licensed refrigeration technician will do (since we already had one look at it). We would need an authorized servicer to come and verify if it is the sealed unit that has failed. The authorized servicer would charge us and it would not be covered by Electrolux (they say they cover materials only, not labor). That said, if the authorized servicer determined that the sealed unit had failed, the compressor and the evaporator are both obsolete items not available from Electrolux, so they dont actually cover the materials. Instead, Electrolux would offer us a 10% rebate toward a new refrigerator (presumably once we purchased it from them?) So the warranty is useless and we wont be doing any of this.

When reading the following please keep in mind that all of it occurs from 1/13/16 through 1/3/17 - a period of less than 1 year. During this period, service technicians were at our house 13 times! In addition to that time, we also spent HUNDREDS of hours on the phone with Electrolux, Frigidaire and appliance repair companies.We purchased from Sears a Frigidaire standalone freezer. The freezer was less than 1 year old when problems started which didnt bode well for the future so we purchased a 3-year extended warranty from Electrolux which handles the warranties for Frigidaire. The freezer continually developed icicles inside the door, the drain continued to freeze and condensation had nowhere to go, so thick sheets of ice then formed and built up on the bottom of the freezer to the extent that the slide-out drawer was frozen solid and could not be utilized until the frost-free freezer was defrosted to release the drawer. This required that we find a place for all of the food that was in the freezer while it defrosted. At one point the freezer stopped (while we were out of town) and we came home to more than $1,000 of food loss and a smell that still is not completely gone. Of course, that loss was not covered by Electrolux or Frigidaire. The extended warranty covers replacement of the appliance as a lemon if a part fails at least 3 times AND a repair tech says it cant be fixed. Electrolux was able to string us along for more than a year because each time a tech came out for the SAME PROBLEM, they tried to fix it by replacing a different PART and the lemon protection only applies if the SAME PART fails 3 times. (Several parts were replaced 2 times.) So they kept replacing different parts to fix the same problem and none of it worked.The first repair company finally told Electrolux, they couldnt correct the problem and were not going to keep coming out, so Electrolux assigned another company to pursue the problem. That was equally unsuccessful so they tried a third repair company. That third company also told Electrolux the freezer was not able to be fixed. Most service calls required multiple visits because the tech would come out, decide what part needed to be replaced but NEVER had the part in their vehicle so they had to go back and the part had to be ordered requiring another visit for the same service call. The parts almost never came in when expected and the repair companies rarely called to say the parts were in - so we always had to do the follow-up. Several times a single service call required 3, 4 and once even 5 trips to our house because the tech needed a different part, or there were supposed to be 2 parts but the tech showed up with only one, etc. Each trip required us to be at home and therefore we had to arrange our schedules to accommodate the technician. And we had to be available for a minimum of 4 hours because they only give you a window during which a tech will arrive and it was not unusual that the tech was running behind and wouldnt make it during the 4 hour window. On one occasion, the appointment was supposed to be between 8:00 and 12:00 and the tech finally showed up at 7:30 pm - almost 12 hours after the start of the 4-hour window.We eventually contacted state agencies, which then contacted Electrolux/Frigidaire on our behalf. Electrolux made the following offer: For a delivery/removal charge of $150, they would replace the lemon freezer with the EXACT SAME MODEL and, OUR WARRANTY WAS NOT VALID FOR THE NEW FREEZER even though there were still 2 years on the warranty we had already purchased. WE WILL NEVER BUY ANOTHER PRODUCT FROM SEARS. We will never purchase an Electrolux or Frigidaire appliance. Choose your appliance carefully!

We purchased an Electrolux front load washer-dryer from Lowes Home Center on 05/14/11. We also purchased an extended protection, 4 year plan at that time.We have had problems ever since we purchased the washer. It will not drain the water. We contacted Lowe’s, and they sent a repair technician to check the machine. We have had 4 or 5 service technicians in all to come out. The machine still will not drain. One technician told us our drain pipe was too tall, so I cut the pipe to the height I was told it needed to be. The machine worked for two and a half loads and stopped draining. The last technician said because we have a septic tank, we had to put in a p-trap to keep back flow air from stopping the machine from draining. I installed the trap. It still will not drain.My wife called the technician again and was told this was not their problem. They told her that they could not keep coming out to our home. What can we do about this problem?

I bought Electrolux Fridge for a small condo. The Fridge is tall and slick, perfect from my condo that is used only 3 months a year. Problem: makes a snoring sound, water in the back of the back of the fridge, drips all the time. Sometimes it freezes. I called Electrolux from the store, they told me I have to talk to the manufacturer. They send someone but the problem remains the same. I called them again. They told me since a year has passed I have to pay one of their authorized technician to look at it, so I called a technician and paid him. He came while I was away. I assumed problem is fixed. When back in Toronto the problem is worse. Fridge has more water on the back. I called the manufacturer they said they never received a report from their technician and since a year has passed it is not their problem. Basically Electrolux does not and does not stand behind their product. They will have a reason not deal with you. I tell everyone please, please do not buy Electrolux Fridge. It is a problem. Do not judge a book by its cover. It looks good but it is the worst quality you will ever get.

We bought the refrigerator in July of 2014 New from Lowes. Immediately we had to place a claim for uneven doors. 1 year later after warranty had expired. All the rear panel from the refrigerator side was entirely cracked. The representative refused to do anything because the units warranty had already expired. Last Night my wife opened the refrigerator door and a lot of white smoke came out. She open the freezer and the entire upper door and ice unit were melted and black. It caught on fire. We quickly disconnected it from power. We are in the process of putting a claim to Electrolux.

We bought a counter depth french door refrigerator with the ice maker in the door. From the very beginning we have had trouble with the ice maker. They repaired it twice and it still did not work. The last time my husband called, they said they needed to order a part and we never heard from them again. We finally unhooked the water to the fridge. When Sears sent their extended warranty offer, I wrote them a letter and told them that I would not buy their warranty due to the fact that the refrigerator was not repaired by Electrolux, and Sears did not assist us in any form, so why would I purchase an extended warranty. Now, the seal on the freezer failed. We have never gotten any satisfaction from Electrolux or Sears concerning our refrigerator. So today when I went out to buy my new cooking range, I absolutely ruled out Electrolux. I will never do business or buy an electrolux product again.

Purchased range in 2004 price $2000.00. Had insurance until the clock on the range needs to be replaced. I called Electrolux, the part is not available anymore. The repairman person recommended by Electrolux is trying to find a used clock, otherwise, my range will be unavailable for cooking. Electrolux was notified by me since the warranty is over, they refused to do anything. What is my option, throw out the range, I cannot afford that. The company will not help me in any way with a refund price for the rebuild clock or the company getting me a clock somewhere. Need answers soon. Please help.

The ice maker stopped working in the French door fridge, after 3 months. The fridge is now leaking water throughout unit, and onto the floor. I made 4 repair calls, and still no ice. Im not getting what I paid for. I had to take 4 days off work, to wait for repair the repairman, and the issue is still not resolved.

I bought a chest freezer from Electrolux and it broke within 6 days. And then I called right away to get it replaced and they only do repairs. So they told me I had to make an appointment to get a repair but they would get back to me in five days to do so because they didnt have any availability. A week and a half later I called and they said they were still waiting on service (after they put me on a brief hold for two hours). I told the lady I wanted an update the next day and she never called. So I called back the next day – still nothing and still waiting on service. I bought it from Home Depot and that is the second appliance I bought from home depot not only did I have problems with but customer service gave me problems. I am a contractor. I will not buy so much as a drywall screw from home depot. And I will not purchase or install an Electrolux application for myself or anyone else. Absolute garbage and a sorry excuse for a company and ignorant customer service.

Im writing this with 5 years of experience watching my appliances fail. It started with the warping of the pan in the built-in range and then the failure of the control assembly for that unit. Beside the fact that the racks are very difficult to slide in and out and dont fit well, I just figured this is just a case of a bad unit. Electrolux paid to have it fixed so I was ok at that point. Then the ice maker in the refrigerator quit working properly. It was intermittent, slow, and finally quit. Electrolux paid for this repair also... like three times. It worked for a while and started the same problem about a year later. I called back in and they said theyd replace the refrigerator... and they did. Later I received a mailing about what I think was a class action suit on this issue so I understand why they were so agreeable to replacement of the refrigerator.Next up is the dishwasher. Actually I dont believe it ever really worked that well because the touch pad was stubborn from the beginning. So now the touch pad isnt functional except for the start button and the normal button so no other features are available. Ive been told that the buttons are probably sticking and it needs a new part. Of course were now in our 5th year so the warranty is gone, and since Im going to replace the part, it will be on me if the part doesnt work when it gets here. The only other problem we had with the dishwasher was that something happened with the seal as far as I can tell, and it leaked water, ruining our hardwood floor under the dishwasher, in front of it, and some on the other side of the island. A hardwood guy tells me well have to do the whole room to fix the problem effectively. Its easy to see but were living with it.Just a couple days ago the microwave went out. No microwave and no convection. Check out the reviews folks, this unit is highly unreliable. I did find that Wolf makes one that will fit perfect for a similar price, actually a little less, and I suspect it will outperform this ICON by a landslide. We bought all these appliances for a new home we built. They looked nice at the time and of course we were sold on them. That company isnt in business anymore either. What a mess. I hope this review serves the public well but there are a boatload of reviews on Electrolux and it looks like an average of one star. Please pay attention and save yourself some headaches... buy something else.

Horrible... My wife and I purchased a brand new Electrolux front load washer Dec. 2016 and just shy of a year the main bearing has failed! We are not heavy users of wash. We had a Kenmore Elite H4 for 13 years with no issues, until the main board died! We purchased based on reviews etc. and now regretting not going with another brand. Electrolux used to have a solid rep but now I will never recommend or purchase an appliance from them again.

The refrigerator was purchased in ‘08. So far, the paddle to dispense water and ice has broken. There was no replacement for the paddle. You had to buy the entire dispensing system. Next, the circuit board fried. Again, it cost big bucks. There was no warranty. Now the defrost fan burned out. Again, it cost $250, not to mention the food that got ruined. Thank God the old GE fridge the Electrolux replaced, that was put in the garage, still works after 15 years. Never again will I buy Electrolux.

Bought Electrolux Luxcare front loader washer in August 2017. Almost every load the washer is off balance. It really makes noise and vibrates. We have to push it back into place! We have had two repairmen look at it. They cant seem to find the problem. Very disappointed in Electrolux. Wish I had my old washer back! Will never buy Electrolux again!

After furnishing my home in Canada with all Electrolux products, I felt they were good quality and decided to do the same with my new home in the US. Bad choice!! The $4000 refrigerators ice maker went out almost immediately. The serviceman said this was a big problem with Electrolux. He repaired it, but its gone out several times since then. He said Electrolux has a kit they send out to fix the problem, but they didnt offer it to me. The refrigerator went out completely last month, and I lost $500 worth of food. I had to pay for the service call myself, as Electrolux says their warranty is only good for one year. Never mind that I have a long list of calls with complaints. Ice maker is not working again, and now the control panel is going out. This is the biggest piece of junk I have ever owned and I am very disappointed in Electrolux customer service department. Its just too bad and thats about it, other than I can spend more money on the piece of garbage and maybe then they will extend their warranty??????? The dishwasher was top of the line at the time I bought it too, and its just ok. I have to hand wash everything before putting it in or it wont come out clean. Nothing special about it. Why wasnt I offered the repair kit for a known problem while it was under warranty and I had the problems the kit was for? My service repair rep said they give it to some and not others. You have to say just the right thing????

Never buy an Electrolux side-by-side refrigerator with a water dispenser and ice maker. We bought one in 2011. After the first year, the water dispenser began to function erratically (the water wouldnt stop running). Over time, this problem cascaded into a myriad of problems that caused the entire unit to fail. We had paid for the extended warranty, so Electrolux replaced it. But now, the replacement unit has the same problems! Were reluctant to start the repair process, fearing this unit may also self-destruct. Our only option is to again pay $800 for the extended warranty but a good product should not require customers to endlessly invest in warranties. This product seems to have an inherent defect that the company has failed to fix. Save yourself this grief and buy some other brand of refrigerator besides an Electrolux.

Purchased a new Electrolux Refrigerator, dishwasher, microwave, washer and dryer in 2011. A year after purchase the refrigerator started breaking down. First the icemaker, then cooling/freezing, then the ice maker again. The unit was determined to be a lemon. Electrolux agreed to replace the refrigerator, and assist with repair cost. They replaced the refrigerator, and took the old one. When we asked for assistance with the cost of repair they demanded the serial/model number sticker and the original bill of sale. They were given both for the replacement. A year later the replacement refrigerator developed a pinhole in the back and began leaking water. We have now been dealing with getting a replacement for six months. At first they said they could find a replacement in our area. The appliance store that replaced the first one has a new one in their showroom. Then they said they would refund the money spent but demanded the invoice/bill of sale. We did not purchase the second refrigerator they replaced it. We do not have a bill of sale. Now they are requesting letter stating the problem, and that I take the serial/model plate from the inside of the refrigerator. When I said it is unlikely that I will be able to get it off in one piece, the representative said she knows that. All correspondence we have had with them contained the model number including the last letter on June 4, 2015. Yet, I still have to do the impossible to move to the next step. I am afraid the next step will be just another road block.

In 2012 we completed a kitchen renovation and outfitted it with 5 new Electrolux Icon Series appliances... all but 1 has been serviced multiple times. The dishwasher was replace twice, we are currently working with our 3rd dishwasher. They upgraded the pump on this generation of dishwasher and it finally works well. Before each replacement we had to endure no less than 5 service calls for each unit! Next item to fail was the fridge. The first part to fail was the ice maker, a service technician replaced it and it worked fine for a few weeks until a crack in the ice tray caused a block of ice to form in the bin. When the auger turned to dispense ice, the block of ice reached up and grabbed a sensor that proceeded to wind itself around the auger. This in turn caused an electrical short that burned out a control board... the fridge went dead, repairs took approximately 2 weeks. Today, January 23, 2015 the sound of a failing compressor in the fridge woke us up several times through the night. Im waiting for the appliance centre to open up so that I can speed dial them and call for a repair. Next in line was the convection wall oven. The control board failed and the display went black... it was repaired but some of the display is not visible. Weve decided to live with it! Right out of the box, the microwave/convection oven would only work in the micro-wave mode. The convection oven would not reach temperature. The service man found a loose connection and for a while it worked well but has recently failed again! When I called for service under the extended warranty program we were told parts for this model are no longer available... The warranty program refunded the purchase price. We now have to choose between living with an partially functioning oven that matches the other appliances or replace it with a new unit that does not match.Fortunately we bought the extended warranty for these appliances and we purchased them through a very supportive appliance company so there was no financial burden to us throughout this whole process but there was a mind-blowing amount of inconvenience! In my opinion this line of appliances is nothing more than an attractive pile of overpriced garbage... Electrolux should have stuck to making vacuum cleaners.

The Electrolux double ovens were very expensive and have been nothing but problems... erratic temperatures and locked racks first. I have had over 6 service calls in less than 18 months of ownership. Now the floor of the oven is chipping off in a circle with what looks like glass shards. I am afraid to use this over for fear of getting shards in our food. SAVE YOUR MONEY!!!