Ice maker does not work. On second unit now. French door model with ice in door.. Some times will work for a day or two. Then it stops. It might make a cube or two in a few days then it stops again. Always made low volume of cubes in a day. Maybe two small cubes. Now I have to buy ice at store and put in dispenser. We have to keep a small cup in the door under the water tube because it leaks water on the floor. I bought a $200.00 refrigerator from Craigslist and keep in garage just to make ice. $200.00 fridge better than $3000.00 Electrolux!!!

Top of the line Front load washer leaks. Door hinge defective and never fit properly. Had Sears fix several times but it is a horrible design. Made in Mexico where they stripped the screws when they put it together. Notified Electrolux customer service but they said my mistake was calling Sears. Since it is now over one year old, Electrolux will no longer help me. Stay away from this brand. They only say they care about customers. Their actions do not match their words. Buy a better brand.

I really wanted a super quiet dishwasher, which this is. Unfortunately, it needs to be reset frequently, doesnt clean well, sometimes decides not to use the dry cycle for no discernible reason. The stainless steel actually got a stain on it that I cannot remove. Between this and the Electrolux fridge that we dont like, I cant recommend this companys products.

French door refrigerator - This has been the worst appliance ever created. We purchased in the late Fall of 2011. Very soon the plastic grey trim popped off the freezer door for no reason. Just two adults live here so no wear and tear. Not happy about it but taped it on until finally giving up on tape holding. Customer services response was lame and we were not willing to pay for their ridiculous fix so I would have to live with this aesthetic. Then we began having issue after issue with the ice maker. Grinding noise, not making ice or it all freezing together -- on and on and it never got fixed. Repairman has been out 3 times in past 2 months. He was back yesterday and we pulled the fridge from the wall and we were horrified. The back had a big block of ice protruding. It had sweated and rusted out the entire back panel. The insulation was shot. This is nothing more than a boat anchor now. We paid a lot of $ for an appliance that didnt even last 6 years and weve hated it since about a month after purchasing. We have lawyers in the family and were planning on initiating a class action suit. I would use an Igloo cooler before I would ever consider an Electrolux refrigerator or anything! They dont stand by their product and they shouldnt be allowed to get away with these continued issues. The fridge should be banned from further production and the company should close its door if they cannot remediate the problems and compensate customers for these losses. We now have to buy a new fridge after spending approx $4000 less than 6 years ago.

We are very dissatisfied with our Electrolux Refrigerator as well as the customer service that Electrolux has provided to us. We first purchased Model # EI23BC55IS for the price of $3,199.95 on July 3, 2009 from Barrys Appliance in Bridgewater, NJ. Our salesman, Jason, talked us into buying this appliance by telling us that it was state of the art and would fit nicely into our newly remodeled kitchen since it was cabinet-depth. He told us how the icemaker in the door of French door type refrigerators worked well in this model.The appliance never worked as the book stated. It leaked water and delivered slushy melted ice. After several service calls, one of which was to replace the motherboard, Electrolux furnished us with a replacement refrigerator on 9/21/09. We had one service to this new appliance on another matter, but truthfully, it never produced ice the way the Use and Care Guide said it should. The guide states that it produces approximately nine pounds of ice every 24 hours, but we constantly ran out of ice with normal usage. We are a family of four so this never made sense to us. The bin never filled up within 24 hours with nobody using ice during that time. It also shoots ice away from glasses that are directly under and my family constantly complains about this as well.On July 7, 2012, we called Electrolux when the unit stopped producing ice altogether. We were, at first, told that since the appliance was no longer under warranty that Electrolux would not pay to service the appliance. We asked for a supervisor to review this decision since we were not satisfied and believe that this particular model is defective as the icemaker doesn’t work as the Use and Care Guide suggests it should. We were granted what we were told was a concession (Ref # **) and were informed that a service company would be contacting us.On July 12, we contacted Electrolux as nobody had contacted us to set up the service call. At this time, we spoke with Chiffon, who put the call on hold to set up a service call. A woman named Susan from Dan Mark Appliance set up a service for us. On July 14, Dan Mark technician Carlos came out. We were told by Carlos that a new icemaker was needed and that this would take 3 to 5 business days. After more than two weeks, Dan Mark finally sent another technician out on July 30. This Dan Mark technician told us that he was replacing the motherboard, not the icemaker, and that this should solve the problem. On August 1, we contacted Dan Mark to tell them that we had no ice. They promised to send another technician on August 6. On August 2, we received an automated call from Dan Mark that a technician would be out on August 3 between 8:00-11:00 AM, and although this was unexpected, one of us stayed home from work that morning in hopes that this matter would finally be taken care of and we would have ice for the rest of the summer. When the technician came out though, he told us that he needs to replace the icemaker motor and housing and upgrade the motherboard as well. We didn’t hear from anyone again until August 8 when Dan Mark called to set up a service call for August 11. On August 11, a Dan Mark technician came and replaced the icemaker motor but did not upgrade the motherboard as promised. He told us that there should be ice by evening. We placed yet another call to Dan Mark on 8/13 when the icemaker began dripping water and would only produce crushed ice. On August 15, with no confirmation call, one of us unexpectedly had to come home from work when a Dan Mark technician came to our home and telephoned that he was at our address. This technician told us that a new ice bin was needed and that he would order this and it would take a week.By August 15, with several lost hours at work so that we could be home for numerous service calls and no ice for much of the summer, we decided to contact Electrolux directly. We spoke with Tiana, giving her all the dates of service calls. She told us that she entered that information into the system. She could not offer us any other help at that time. We did not hear from Dan Mark again, and on August 27, we contacted Electrolux and spoke with Sade, who contacted Dan Mark and was told that they had ordered and received the ice bin and had tried to contact us several times and couldn’t, so they returned this part to Electrolux. We told Sade that we received no calls from Dan Mark during the time period of August 15-August 27 and requested that a different company service this appliance. Sade told us that new concession would be needed (**) and set up with Angela at Metro Factory to service this unit. Ironically, on August 28, Dan Mark contacted us to install the ice bin, but we told them that we had contacted Electrolux and were using another service company going forward. On August 29, Metro Factory technician Carl came out and was able to hook up the appliance to his computer (this was the first time a technician had done this) and told us the unit needed an upgraded motherboard. He noted that the limited ice in the bin was “melty” and stuck together. We told him that the unit was only producing crushed ice, and he mentioned that upgrading the board would take care of this problem. While he was there, he was asked if he serviced many of this particular Electrolux refrigerator model and he said, “Oh yes,” and always the icemaker. We were not surprised.On August 30, Metro Factory called to tell us that the technician could not come out until September 10, and we made an afternoon appointment for that date. When we didn’t receive a confirmation call the night before this service, as had been the practice of both Dan Mark and Metro Factory, we contacted Metro Factory on September 10 and were told that, indeed, they were not coming out since they had received no parts and that this was the manufacturer’s fault. We were even asked if we received any parts, which surprised us since we weren’t expecting parts to be delivered to us.On September 11, we contacted Electrolux once again and spoke with Charlene. Again, everything was explained from the beginning, and after being put on hold for 6 minutes, we were told that Metro Factory was not picking up and that she would call back once she contacted them. In the afternoon that day, Charlene called to tell us that Metro Factory did order parts and that we should expect to hear from them on September 14. She could not explain why the parts were taking so long or why Metro Factory asked us if we received them. We did not hear from Metro Factory on September 14. In fact, as of today, we have not heard from Metro Factory.We are writing this complaint in hopes that Electrolux will see that we are entitled to compensation and satisfaction that has been denied to us since purchasing the original refrigerator. We are requesting that our original purchase price of $3,199.95 be returned to us and that the appliance be picked up when we are able to replace it with another appliance of our choice. Be assured, it will not be an Electrolux appliance. We plan to never purchase an Electrolux product again. We have read other complaints and agree that there must be some engineering problem with these particular types of unit. Electrolux needs to recognize this defective model is hurting customer satisfaction for many families.

I have had a new $950 dryer that the blower is out on. I have only had the machine for 2 months. They won’t replace the machine. After town ninths, the machine should be replaced and not worked on. If I had wanted a refurbished machine which this will be once they start replacing parts, I would have bought one and saved the money… NO help from Electrolux except parroting the warranty. DO NOT BUY ELECTROLUX! I bought my friend a GE set for half the price–worked just as well with NO problems.

Purchased very expensive two door stainless steel fridge from Electrolux 4 years ago - both doors have just started going rusty. Electrolux have told us we have to pay for a technician to come to our house and then they will probably not do anything to help us as it is out of warranty. We paid over $2500 for this fridge - do not buy from them. They are most unhelpful and sell faulty products. Our washing machine also stopped working in first 3 months - but that was under warranty - so they repaired it - after lots of headaches!

Microwave (Model # EI30BM60MSA / Serial # KG42833822) I purchased a newly constructed home on 03/04/2015. I paid an upgrade charge to have Electrolux appliances installed in my kitchen. I received a one year warranty. Six months after owning the microwave the door handle broke off upon opening it. There are two non-body building adults and no children in the house. It was covered under warranty. A technician was dispatched. He was unable to replace the door handle and had to replace the entire door (destroying my wall in the process). Six months after that, the same thing happened with the door handle breaking off. No coverage as warranty expired eleven (11) days prior. I called Electrolux customer service and spoke with a supervisor. Although polite, she definitely was reading from a memorized script (really frustrating). She was unable to assist with my issue beyond just sending a replacement door handle. I explained to her my disappointment with Electrolux products and she stated she would make note of my complaint. Amazing.I will reiterate my extreme dissatisfaction with Electrolux products and its customer support. This issue is clearly an ongoing one as it has happened twice within a year. At the very least, Electrolux should dispatch and pay for a technician to replace the door handle ESPECIALLY since the last technician found it impossible to perform. If a technician found it impossible, what makes Electrolux think that a customer can replace the handle? Stand by your products Electrolux.

I bought a new home last July of 2017 and had a allowance for the range. I wanted a dual oven so they let me upgrade to one. I paid the builder the difference from the allowance I was already paying. The oven has not worked since I got it. Electrolux (Frigidaire) made me go through 7 visits from repair companies (2) and neither could resolve the issue. Electrolux does not make the same model to replace it so I asked for my money back. They will not pay me the full amount but only the addition to my allowance which is only HALF what I paid for it!!! I sent in the paperwork to prove I paid that much and they still refuse. I have lost wages and gas from all the repair visits. I cannot replace my oven for what they will give me. Terrible, terrible company and customer service!!! They said in writing that they would refund the full purchase price.

We bought an Electrolux washing machine, front loader, almost a year ago. It started leaking 11 months into our ownership. Three calls later to Electrolux, we now have had multiple parts replaced and even the motor replaced. Now the technician is telling us that he has to again replace the same part he replaced a month ago. Its complete garbage! A total lemon! Never buy!!

I purchased a Frigidaire Fridge through Sears in August of 2015. I chose Sears because we have one locally and I heard they had excellent customer service. Within a few months of purchasing the fridge the door handles were loose and the water/ice system was not working. I called Sears but was directed to Transglobal. A technician was called and the problem was fixed. A few months later... another issue. At this point I asked if I could have fridge replaced as I felt it was a lemon. Transglobal said I needed 3 documented repairs within my warranty period. Lo and behold last week (20 months into owning the fridge) the compressor stopped working. My family is stranded with no fridge. I had to pay for a service call directed by Transglobal for the technician to tell me the compressor part alone costs 700$ plus 2 hours of labour. Transglobal contacted Electrolux to see if they would replace the cost of the part at the very least and possibly the whole unit as it has been a lemon. Electrolux denied me any support with repair or replacement. I called into Electrolux and asked to speak to a supervisor. I was told that I had to call back at 5:30 pm. Basically, he told me I could call back and send an email but he couldnt do anything for me. I said goodbye, and called back. This time I got a new person who was surprisingly helpful. He asked my name and said that Transglobal had not sent in the service reports for my fridge. He then requested the service reports and said he would get back to me. I am still waiting and Im hopeful this can be resolved. There are so many issues here... Firstly, the product, secondly the sideways way of getting support, thirdly the various skill levels in customer support. I have spoken to 8 people at both Electrolux and Transglobal and 3 have been helpful. Thats less than 40% success in dealing with customers.

36 Electrolux Icon Professional Series Counter Depth French Door - For a refrigerator that costs 3700.00 you would think it would last WELL. You would be WRONG. Not a good investment. I do not recommend this product at all. We have had the rubber seals go bad. Pieces of some plastic just brake off and now the repairman tells us that the ice maker just ate itself. We have no power to it at all, good thing we were home. The service guy said he has seen where they have caught fire. Again glad we were home. Customer service is NO HELP AT ALL. If it was broke we did it and not covered. We have our old fridge downstairs. It is 10 years old and was 800.00 and would put the Electrolux to SHAME. So please stay away from this product. You will be glad you did.

My washing machine broke a few weeks ago and Electrolux sent the most unqualified electrician to repair it. Not only did he fail to repair anything but charged me 240 dollars and tried to get me to pay double the amount for a new washer. A very dishonest company! I will never purchase anything from them again.

I have owned this piece of crap washer since 11/12 and have had nothing but chronic problems with it. I am now facing my 13th repair on this washer next Wednesday, 1/14/15. My problems pretty much started within the first 3 months of ownership whereas the dispensing drawer on my washer would dispense laundry products (detergents, softener, bleach) without the washer A) even being on and B) a cycle having been selected.I have now had my water pump replaced twice and my dispensing drawer and its mechanism 3 times the last time being 8/14. My washer has once again started doing the same thing which is dispensing the fabric softener once poured into its compartment, without the washer even being on or any cycle being chosen. I have fought with Dracut Appliance (the retailer where the washer was purchased) to no avail from month 3 of ownership. I have fought with Electrolux repeatedly, last time being earlier this afternoon, also to no avail. I am taking this opportunity to advise anyone to AVOID BUYING ANY ELECTROLUX APPLIANCE AT ALL COSTS. They have done nothing to stand by their product since my problems started. While I do have a 5 year extended warranty through Dracut Appliances Service Contractor, its done nothing to alleviate theproblem other than to thankfully cover all of the mounting repair calls, the parts and labor for every service call. So do yourself a favor and avoid purchasing anything with the Electrolux Name on it!!!

The burners are very difficult to adjust particularly the large one. I have had a repairman and gas co. technician attempt to correct but could not. Also the led panel on the top had a led burn out and now the time is incorrect. This was not an inexpensive range.

We bought a 1000 dollars dishwasher. The light inside dont work. It doesnt wash dishes well and dont dry it. They sent 2 companies and nobody can fix it. Called Electrolux and they said sorry we cant help you. So regret purchasing this brand, would never do it again.

We purchase Electrolux appliances for our new home 5 years ago. We have had nothing but problems with all of them. We even purchased the warranty and the company could never even fix the water dispenser the entire time weve owned it. Well today the refrigerator finally broke. The dishwasher broke, the stove, the microwave and now this!!! I will never buy this brand again.

Continuing the drama from April 2015. After talking to a channel of people with this company, writing several letters and sending endless photos to the higher ups in this company, I will end my fight with them. I have to continue monthly blow-drying the interior door of the freezer to on freeze the water line and the back of my refrigerator continues to rust because of water leakage in the back inner panels of the body in this unit. I believe that it was defective from day 1 but the drawers are the most flimsy I have ever seen and are completely broken. Stick with GE and Whirlpool. Signing off.

2010 from Lowes we purchased all matching stove dishwasher and dumped dishwasher about 2 years later. Stove minor problems and been ok But OMG had a party and a non-working ice maker over and over all the same things. No ice, display not working, rusting in ice maker. When it works many repairs. Now a ef code a hif code and they want me to buy. I tape our conversation if it could not be fixed it would replaced at no cost new not refurbished. Explained how many tries before it happens no more than 3. I am afraid it is BS. I am surprised that nothing happens. I am going to record the whole conversation and if they do not have same info in the new contract I will have proof. So over it. Watch out. Spent way too much to be treated like that.

I have two Electrolux washing machines, model EIFLW50LIW0 purchased in August 2012. Both have issues, but one in particular has been serviced 6 times for the same problem. The service warranty and customer service is appalling. They continually want me to purchase an extended warranty which I did after two years. Now the warranty is up, the problem is ongoing and they want me to purchase a new one. Im replacing it and when the other one goes, I will replace that one as well. Stay away.

Our new home came with Electrolux appliances, which I thought was great. Not so much. My dishwasher buttons are smearing off (Model EI24ID81SS) and the button board requires unplug and replugging when the button board freezes. My wall oven has (EW30EW55PS) has a temperature probe that worked for the two times I used it, and does not work. My microwave (EW30SO60QS) creates steam on the buttons, which have already malfunctioned for 4 months where the time or timer just didnt work. I have to leave my microwave open to make sure the steam for using the microwave does not break the buttons. The gas stove top (EW36GC55PS) didnt ignite one of the burners after 1 month of use so I had to manually grab a lighter & ignite the burner for use. Ive never had so many issues from one brand. The only 1 star is for their aesthetic appearance.

I purchased the Electrolux wave touch washer and dryer set. They got really good reviews, and my grandma has been a loyal Electrolux customer. I loved the color of the machines (silver) and all of the choices, including steam in both the washer and dryer. I was about to order them online for around $1200 each when I found them at my local lowes for $900 each (close out price for last year's model). I've had these appliances for about two months, and these machines are amazing! I don't know why I waited so long to get new ones. I love all of the specialty settings, including one specifically for kids clothes, pet beds, jeans, deep clean/sanitize, and stuffed animals! Definitely brand reputation. I almost bought a maytag, but it got bad reviews, and our plumber had recently bought one and talked me out of it based on his bad experience!

We purchased all Electrolux when we built our new home in 2009. Oven Control Board went out. I bought and replaced part myself. Dishwasher does not clean well. Drain Pump went out. Leak detector cut the unit off a year later. I repaired myself. A clamp on the main pump hose was not tight enough. Microwave repaired twice. Door switch bad. Then door switch mount came lose.Side by Side Fridge control panel on front replaced, segments of temperature went out. Poor Temperature distribution in fridge, get 42 degrees on top shelf while bottom shelf is 37. Set it any colder and back of both drawers freeze things. So far vent fan hood, gas cooktop, and washer and dryer are OK. Thankfully I have a great dealer with great repair people, ** in Florence. I have purchase receipt for all of these, dated 11-28-08.

We ordered an Electrolux dishwasher from Lowes. We waited three weeks for it to arrive. The installer turned it on and it flooded water onto our wood floor. Installer stated that a new one would have to be reordered. One month later, a second Electrolux was delivered--same thing. We asked for it to be removed and our credit card credited immediately. Installer stated this is the fourth Electrolux this week with this problem, yet they keep selling them.

Warning. Do not buy from this company. We bought a Frigidaire double oven. Paid $1500. The very first time we try to cook on it the unit completely shorted out. We contacted Electrolux. They sent out J&M appliances to repair the unit. They replaced the fans four times, the motherboard three or four times plus numerous other parts. J&M Appliances have been to my house 10 times to fix different things but it went wrong with the unit and four times to diagnose it. They called Electrolux for me trying to get me a new unit being it was only a few months old. Electrolux denied the new unit so, I’ve sent emails to the CEO jonas.samuelson@electrolux.com and I believe it was the Vice President jan.brockmann@electrolux.com. Neither of them have responded back to me. Here’s the kicker. I spoke with a RITA **. She’s some kind of an executive assistant pretty high up. I told her I wanted a new unit. That this was ridiculous having to leave work and meet the service rep 14 times. So she told me she was not going to replace the unit. I was out of luck. Mind you it’s still under the one-year warranty. I have proof with the receipt. She didn’t care. Also Rita ** put a block on my Electrolux account so nobody else can help me with the problem anymore. I’ve called them numerous times asking to speak or two different managers and the managers tell me that she put a lock on it and only she can get into my account now. Be warned about this company. Do not purchase any of their appliances. The one year manufacturer warranty or any other warranties do not matter to this company. Do your research. Read all the reviews on Facebook, Yelp and any other social media. I should’ve done it before I purchased with them. I would not have bought any of my appliances through them. This is one crooked company.

My husband and l completely remodeled our kitchen 5 years ago and wanted top of the line appliances. I thought by buying Electrolux appliances, l was making a good choice but soon realized l got rid of better appliances than what we had bought. I had always had Whirlpool appliances before and never had repairs. I have had problems with all four appliances and most recently am facing major repairs to the frig and microwave. I already had repairs to the dishwasher when two pumps had to be replaced and the range required a new circuit board. My extended warranty ended in March of this year so the expense will be on us not to mention the aggravation of getting top of the line appliances repaired AGAIN. I plan on contacting the company but according to the other complaints, l doubt if Electrolux will be of any help.

Same story as many other reviews. Bought a new Electrolux fridge online at Home Depot Canada. Was dropped off and after 24hrs I noticed ice forming in freezer. I called HD and after 4 attempts to contact the service repair place I finally had someone come and tell me the fridge is faulty and I now need to call my local HD to get a new one. After MANY calls I was then told to call HD head office, then was told to call Electrolux direct, then was told to call back HD H.O. - my head was spinning SO MUCH from the royal runaround. I am STILL waiting to get this dealt with. Keep getting promised I will get called back and NEVER once been called back. Ive spend hours of my valuable time chasing this around and sitting on hold. Like others have said I will NEVER buy another appliance from Home Depot NOR will I EVER buy an Electrolux product as their after sales service is non-existent!

After 6 months, my Electrolux gas dryer stopped working. Relieved it was still under warranty, I contacted Electrolux. That was a week ago and my dryer is still not repaired. The hold up is that the 2 lb part that the repairman determined was needed is in North Carolina and I live in California. Electrolux has refused to expedite delivery and has sent it via UPS SurePost which will take 8 days. This costs about $10 vs the $37 2-day UPS services costs. More disturbingly, after much insistence on my part, Electrolux agreed to send it via 2-day UPS service but then did not do it. I have wasted so much time and energy trying to get through to Electrolux customer service agents and then trying to get information out of them. They have gone back and forth telling me stories about the shipping details. Escalating to supervisors has been useless, they, too, make general statements such as, I understand how frustrating this must be to not have your dryer for a long period of time. The lack of real interest in customer service is shocking and I will never be purchasing Electrolux again. Just wanted to warn other consumers.

I bought an Electrolux washer three years ago. Nothing but problems. It has been down FOUR times. Last couple had water on my floor an inch deep. Two of us, hardly used. Electrolux could care less. Spoke with four reps and the best they could do was tell me get an extended warranty. I had one last year and it took 2 weeks for them to fix it, a 10 minute job. PLEASE- never buy Electrolux products; they do not service their products and they are lemons.

We received a replacement washer, which does not have any technical problems. We use the replacement very carefully, hoping it will last.

Electrolux Washer Model EIFLS55IIW1 - Washing machine delivered 1/25/2014. Purchased matching dryer 6/1/14. Dryer control panel dies after three months. Repaired under warranty. Just short of 22 months of delivery washer does not spin out clothes. $100 for repairman to come out. Says, Broken belt. Comes back a week later with belt. But NO, not the belt, the pulley, and the pulley ate into the drum, destroying that as well. 22 months old and washer is considered totaled by repairman. However, can be fixed for $1,200 for parts and labor. Wait, I only bought this 22 months ago for $899. Now the fun, Electrolux says that it will warranty parts and that I can pay for the labor. Again, top of the line machine should of lasted at least 5 years, not 22 months!! Frigidaire washer made by Electrolux stood the test of four teenagers, dog blankets, horse blankets, etc., but the more expensive top of the line model could not stand up to two senior citizens doing normal washes, with the wife doing all the appropriate cleanings on machine. Bottom line, if I did not have the stackable set I would of not replaced it with this piece of junk. Even wife says the first machine did not clean the clothes properly, not enough water, and ran far beyond time for a load of wash. Recommendation: Stay away from the Electrolux line. Read the other comments about water, service, etc. They are not going to help and the new machine to replace was even more than the first one. No discounts, no credits. Nothing from Electrolux. Dont buy is our recommendation!

I recently purchased an Electrolux dishwasher from Lowes on Thursday March 16, 2014. It had been on display in their cabinet section and discounted accordingly. When I got the unit home and went to install it I found the discharge hose that connects to the garbage disposer was not in the unit. I also found the mounting brackets were missing. I called Electrolux customer service and explained the issue. A gentleman named Jerry took our call. We told him we needed the parts right away as we had kitchen installers at our home. We asked for the parts to be shipped overnight so we could finish installation on Friday. He said it could not be done - company policy states that missing parts would be shipped only in 3-7 days. If we paid for the parts and overnight shipping we would have them Saturday. This was originally a $1500 dishwasher and we felt we were being treated poorly. We were on the phone for about an hour and I requested to speak to a supervisor and was told none were available and to call back tomorrow. Totally frustrated, we paid for the parts and next day shipping via credit card. No parts arrived Friday, no parts arrived Saturday, and no parts arrived Sunday. We finally received the parts on Monday. Much to our frustration, the hose was wrong. Jerry had shipped the hose that was attached to the dishwasher, not the hose that attaches to the garbage disposal. So, on the phone again with Electrolux. The next customer service person could not identify the hose I needed and said she would have to speak to engineering. She called back later in the day to state they identified the hose, she would credit me for all the missing parts and overnight shipping. She said she needed to transfer me to another department which would handle shipping me the correct parts. Upon transferring the call, the connection dropped. 2 hours of effort lost. I called back in and spoke to another customer service agent who was not helpful, could not find any notes after I explained to yet another person at the company what had happened. He states that because it was a floor model I would have to pay again for the parts. AT THIS POINT I LOST IT. 4 plus hours on the phone with Electrolux and I was back at the starting point I experienced Thursday. Is this the service they provide to customers buying their products?? We are in the process of selecting another dishwasher, 2 wall ovens, a stove, and refrigerator for our new kitchen. We are also selecting appliances for our in-law suite and a rental home. Needless to say, given our experience, the new appliances will not be Electrolux. Adding pain to this experience, no invoice was provided with the parts shipment!! Does anyone at Electrolux care????

I read a lot of reviews that stated when they called Electrolux, they were told to buy the extended service plan. I have new appliances under warranty and have had to call Electrolux on both the refrigerator and the dishwasher in the first six months. (this should tell you something about their product..) I was very disappointed both times that the next available appointment was 10 days out! This last time I called on because my ice-maker was not working. I waited the 10 days and a technician arrived to fix the problem. He switched out the pacemaker and left. The next day when I still did not have ice, I called to have them come back. They are still making me wait 10 days to get a technician out, even though they did not fix it right the first time! So do not worry about an extended warranty... just do not buy an Electrolux!

The sealed unit developed a leak after 4 years. Had service company reclaim and inject leak freeze into unit and recharged. 6 months later same problem-unable to fix leak in the wall of unit anymore. I asked the tech if this was unusual. Tech says yes, but this brand typically only lasts 8 years anyway! 4 years and $2400.00 later, hauled away to the junk yard.

I will NEVER buy another Electrolux product. Its too bad I wasnt wise enough to check reviews before buying. Almost from the start I had issues with the ice dispenser. After many phone calls & service calls, at least 5, after changing celluloid, main board, ice bucket assembly, they sent 3 incorrect ones before I got the correct one. Mind you they had the part #, after taking at least 4 days off from work to be home for repair tech, I am now close to spending $700.00 in parts. (Oh, they give a 20 percent discount on parts that I have no way of breaking, a celluloid, that takes about 20 minutes to get to?) Main board? Really? I now have the pleasure of a sporadic high temp 58 degree refrigerator & again no help from Electrolux. They use cheap parts & dont stand behind their product. NEVER AGAIN.

We have been in our home for two years and both the Electrolux microwave and dishwasher don’t work. The dishwasher was only used a few times. I would never recommend these products. The repairman came out which we had to pay and he said these products are cheaply made. It’s unbelievable that we have two products only 2 years old and they are trash!

We bought the El23BC60KS French door refrigerator. We immediately noticed a constant loud whirring noise and horrible high pitched tone, and the freezer frosted up. The high pitched noise is unbearable, and the compressor never shuts off. Even though this was a brand new refrigerator, Electrolux will not replace it. They said they require two functional failures to replace a new fridge. They only offered to send a repairman to fix it. I did not pay for a repaired refrigerator. They said we will have to work with the retailer to resolve the matter (who says we will have to deal with Electrolux). Today my carrots are frozen, and the freezer is white with frost. We paid $2500 for a defective fridge, and Electrolux will not stand behind their product. Two different customer service reps even told me the same lie about defective cars they bought, and how the dealers would not replace the cars. Horrible product and horrible customer service!

2 years ago we received an Electrolux french door refrigerator as a replacement for the same refrigerator that lasted one year. The ice maker stopped working at 1.5 years and now it wont stay cold. The master repair technician concluded the whole thing is beyond repair. We have now been without a refrigerator for almost 3 weeks as Electrolux tries to determine how and when to replace it. Very dissatisfied with the durability of this $3500 product and the customer service is slow and unresponsive. They keep assuring me that it is moving forward and seem satisfied with their response. I would not recommend spending any money with this company.

In 2012 we completed a kitchen renovation and outfitted it with 5 new Electrolux Icon Series appliances... all but 1 has been serviced multiple times. The dishwasher was replace twice, we are currently working with our 3rd dishwasher. They upgraded the pump on this generation of dishwasher and it finally works well. Before each replacement we had to endure no less than 5 service calls for each unit! Next item to fail was the fridge. The first part to fail was the ice maker, a service technician replaced it and it worked fine for a few weeks until a crack in the ice tray caused a block of ice to form in the bin. When the auger turned to dispense ice, the block of ice reached up and grabbed a sensor that proceeded to wind itself around the auger. This in turn caused an electrical short that burned out a control board... the fridge went dead, repairs took approximately 2 weeks. Today, January 23, 2015 the sound of a failing compressor in the fridge woke us up several times through the night. Im waiting for the appliance centre to open up so that I can speed dial them and call for a repair. Next in line was the convection wall oven. The control board failed and the display went black... it was repaired but some of the display is not visible. Weve decided to live with it! Right out of the box, the microwave/convection oven would only work in the micro-wave mode. The convection oven would not reach temperature. The service man found a loose connection and for a while it worked well but has recently failed again! When I called for service under the extended warranty program we were told parts for this model are no longer available... The warranty program refunded the purchase price. We now have to choose between living with an partially functioning oven that matches the other appliances or replace it with a new unit that does not match.Fortunately we bought the extended warranty for these appliances and we purchased them through a very supportive appliance company so there was no financial burden to us throughout this whole process but there was a mind-blowing amount of inconvenience! In my opinion this line of appliances is nothing more than an attractive pile of overpriced garbage... Electrolux should have stuck to making vacuum cleaners.

Theres no minus five stars rating for this brand. If not I will rate it minus 3. Is the worst buy I done in my life with 2 visit from a repair company and is broken again. Government needs to start regulating this guys. You pay thousands for a fridge and in just a few months is broken, is not fair for us the consumers.

We purchased an Electrolux dishwasher model EI241D50QS in March 2015. The main board and the pressure switch went in Nov 2016 of course after warranty. Luckily the manufacturer agreed to pay for at least the parts for replacement. Fast forward now to Aug 2017 again the main board looks to be broken in less than a year. Called customer service and asked what they can do to help me as this dishwasher is only 2 years old and should not be broken down for second time and this part is less than a year old. Only response was, “Sorry nothing we can do.” So basically the 1k dishwasher I paid for 2 years ago is junk as the part and about to repair is almost the same cost, what a joke that they cannot stand by their product and give terrible customer service saying, “Oh well nothing we can do. Youre on your own.” I will NEVER BUY ANOTHER APPLIANCE FROM ELECTROLUX OR FRIGIDAIRE EVER AGAIN AND WARN OTHERS ABOUT THEIR PRODUCT.

I do not recommend at all buying from this company. My fridge Doesnt last more than 3 months. Water leakage, rusty and rude customer service people to deal with and no refund or exchange on my product. Im left with nothing.

To all my family, friends and shipmates: Please forward this on to as many people as possible in order to get the widest amount of coverage as possible! My wife and I purchased a new Electrolux Refrigerator (Model Number EW23BC70IS) on 25 May 2009 at a cost of $3699.00 for our new home. In less than a year were so many problems with the refrigerator; ice maker not working and freezer drawer cracked (which were covered under warranty), that Electrolux finally replaced it with another one (Model Number EW23BC71IS) on 29 April 2011.On 9 August 2013 there was a service call to replace electronic board and ice maker. On 5 September 2016 another service call to install Rear Insulation Kit. Finally, on 16 May 2018, a service call to install Air Handler. Then less than month later, on 13 June 2018, a service call to Beach Appliance Service, LLC., regarding frozen water line, no ice or water, and large mold patch on wall next to the back of refrigerator in addition to water dripping from back of refrigerator.The bottom line is that even though Electrolux was contacted both by Beach Appliance Service, who provided a total of 18 pictures (including mold), and myself (at least 5 phone calls) regarding this issue, Electrolux’s bottom line was that the refrigerator was out of warranty and that they would be happy to give me 10% off a new refrigerator. Please tell everyone you know what a lousy product Electrolux makes and that no one should buy anything from them or go through what we did. Since I didnt any resolution from Electrolux, I am now taking them to small claims court.

We bought the French Doors ElectroLux Icon refrigerator for about $4500 and after 4 years have to replace the ice maker and the electronic circuit board. Their service group which requires you to buy another warranty, took 3 days to tell me authorized dealers to call for the repair. I live in major city so this was extremely mind blowing. I would recommend not buying this refrigerator.

Shortly after moving, we decided to upgrade to an Electrolux French Door refrigerator and their newest and best dishwasher. The retailer that I had purchased it from closed their doors a week later after 50+ years in business and left us with only the manufacturers warranty since they never paid the company for the extended protection. After several attempts to get the refrigerator repaired, within the original manufacturer warranty, from the time it was delivered in October of 2014 with the dishwasher, until December we had over 5 service calls, 30+ phone calls and emails, and over 2 hours of video documenting the problems they refused to replace it, insisting they have the right to exhaust all efforts to fix it, at my inconvenience and expense apparently. I even offered to pay any difference in model to try to expedite a return if that was a holdup. I gave them one more opportunity to pick it up, I had already purchased another refrigerator. I suggested that since they keep insisting it still could be repairable although no one can come up with any solutions, that they pick it up, fix it, and donate it to a shelter of their choosing. We dont do that is all I heard. I refused to go into another holiday with this incessant noise issue. I scrapped the fridge (yes actually) and replaced it with a Samsung that has required no service.Now the dishwasher, that has already had 2 service calls in just under 16 months is not functioning again and again I am without the appliance I paid over $800 for and am waiting on a repair and will see just how long parts will take this time. We did not opt to extend the warranty since it only continues to feed the beast that really could care less about its end users. If this becomes an issue, I know that I will be replacing it within the month.The moral of the story is, if you do not have the time to have non functioning appliances or the money to replace them when you have no alternative since the Electrolux Company really doesnt care if they lose customers, DO not buy this brand. I cannot stress enough how much I regret these purchases and the amount of energy expended. As I tried to get them to understand, these are appliances, I should not have to think about them or expend energy on them, they should just work until they dont and then they get replaced. If we are happy with the performance we are more likely to keep in the same brand. I repeat, Electrolux - they just do not care!

Purchase Electrolux French door refrigerator 3 years ago and have had nothing but problems on mostly all of the parts of the refrigerator. Have had computer panel replaced 2 times, the rubber sealing around the freezer door 3 times, the LED light 1 time, the compressor 1 time. These required multiple service calls using our extended warranty purchase approx $200+ per year. After 3 years of paying for the extended warranty I have decided to purchase a LG and hope for a better experience.Due to the multiple issues I thought they would have just replaced the refrigerator with a new one but was told they would have to have 3 repairs on the same part within a year in order to give me a new refrigerator. THE COMPRESSOR GOING OUT was my last straw. I will not purchase more coverage for 2019. DO NOT BUY. BOTTOM MOUNT REFRIDGE - ESA - Full Coverage. Term: 1 YEAR. Brand: ELECTROLUX. Model Number: EI23BC30KW. Serial Number: 4A42517637. Effective Date of Plan: 01/01/2019. Expiration Date of Plan: 12/31/2019.

Wow where do I start. Purchased for almost $3800 in 8/09. Less then a yr old, all the door hinges had to be replaced with a upgraded hinge. Three months later the door catches broke and had to be replaced. Six months later the ice maker was making very loud popping noises. It had to be replaced, not once but twice with again upgraded unit. The ice makers still makes lots of strange noises. Service tech says thats normal? The final straw came the week prior to this past Christmas when the info panel read an error code of SY EF. Called for service and after several days they came out to advise me it was the evaporator fan and control board. The unit ran continuously trying to keep at requested temp, all to no avail. You would think an appliance would last longer than 5 years without a major malfunction. Not so with Electrolux. Still waiting for parts to arrive, 2 weeks later. I would go into additional details about the dishwasher and microwave oven at this time. Junk. Ive learned my very expensive lesson.

I have been waiting 6 weeks for my washer to get fixed. I can’t seem to get anyone in the warranty customer service department at RC Willey to tell me at what point I will have a working washer. The repair company has been out three times to repair the washer with no success. Prior to this I had the dryer fixed 2 times using the Electrolux first year warranty and one time through the RC Willey Warranty. Each repair takes a minimum of 2 weeks to complete. The washer/dryer set is 2 years old. I have contacted Electrolux and they said I have a parts warranty but will have to pay out of pocket if I don’t use the warranty. What is the point of purchasing a warranty if you never have a working product? I’m trying really hard to understand why it is so hard to complete the repairs on the unit I have. If you sell a warranty you should stand behind it. I will never buy Electrolux again and most certainly will never purchase anything from RC Willey. Extremely disappointed in both companies.

We purchased an Electrolux Slide-in Induction Range 3 years ago. It has been brilliant and we LOVE the induction technology. Induction cooking is best weve ever experienced. However, it suddenly stopped working and required an $800 part to fix. Turned out the part didnt solve the problem and Im on the hook for the part and still have a stovetop that doesnt work. Electrolux originally said theyd try and help with repairs but have since said no, told us to buy an extended warranty and basically said it was our choice to purchase the part or not. I wouldnt buy any product from this company, based solely on their abysmal customer service. When you spend over $3000 on a product, you expect it to last more than 3 years and companies that require you to purchase extended warranties clearly dont have much faith in their products.

We bought the refrigerator in July of 2014 New from Lowes. Immediately we had to place a claim for uneven doors. 1 year later after warranty had expired. All the rear panel from the refrigerator side was entirely cracked. The representative refused to do anything because the units warranty had already expired. Last Night my wife opened the refrigerator door and a lot of white smoke came out. She open the freezer and the entire upper door and ice unit were melted and black. It caught on fire. We quickly disconnected it from power. We are in the process of putting a claim to Electrolux.

Purchased the top of the line icon series. Have had repairs to all but oven. The refrigerator still freezes veggies and the cook top high temp burner still will not light. In my opinion the products are junk.

After using my dryer for a couple of years now, Ive been having problems. The lint filter no longer fits smoothly. The edge sits up higher than the rest of the area in the front of the dryer and this causes clothing to get hung on the edge, thus, wrapping around other garments until a knot of twisted, knotted clothing exists. This twisting and heating of the garments actually causes wrinkling and stretching which is very difficult to get out, even no-iron clothing requires either wetting and re-drying or ironing.

I bought a Bosch DW, had it installed and then discovered that it didnt have a rinse-only cycle! So, I went back to the store, upgraded to an Electrolux and had the two switched out (with extra unintended expense, by the way, as the Electrolux was just a bit taller and required that I have floor tile removed - and reinstalled - in order for it to fit). That was 4 years ago. I purchased the extended warranty, just in case. But before the original warranty expired, Id had problems with glassware being cloudy, and with a garbage odor inside the dishwasher any time used the rinse-only cycle. (I always scrape dishes before I put them in for rinsing.) Repairman could never find the reason for the odor; plumber verified that the installation was correct and no crimp in the drain line. Odor continued. After another complaint, this time because some items on the top shelf remained dirty, repairman noted that the upper spray arm was catching on the wand that supported it. Fixed it, but have had intermittent similar problems. Had not called for repair, mainly due to the inconvenience of scheduling and needing to be home for the visit, but also because of some health issues that for a while diverted my attention. Now, after a few months of finding one or two items on the top shelf looking as if hot water never reached them, I called once more. Surprise! My extended warranty expired last year!!! (Upon checking, I find that the e.w. on my Electrolux oven has expired, as well.) I was never notified of the need to renew either warranty! The customer service rep with whom I spoke about this earlier this week admitted that there had been a problem with their notification system, but suggested that I had the responsibility of keeping up with that sort of thing!! I will NEVER purchase another Electrolux product, which, by the way is nothing more than a dressed-up Frigidaire. I have Frigidaire front-loading washer and dryer, which I hate (washer door will not close properly and dryer never has dried sheets or towels on the first cycle!) and about which repairmen just make excuses. Stupid me, I didnt know that both brands were essentially the same. Bottom line, count me totally dissatisfied with both labels!!

We purchased the Icon freezer/refrigerator separate units with trim kits with all the bells and whistles!! The refrigerator hasn’t been working for 11 months and now Electrolux has offered a 25% discount on a replacement when this unit is not even 3 years old! Will not purchase Electrolux again and have spent 10 days off work for technical support to fix something non-fixable! Electrolux doesn’t stand by their products!

I bought a refrigerator brand new from this company about 3 years ago. Since buying my refrigerator they have been out 4 times to service the same part. 5 times if I can finally get someone to come out and service my refrigerator yet again because it stopped getting cold. I have had 2 appointments and know one have shown up. They was either canceled by the company or the worker never showed up. When asked will I be reimbursed for my food. I was told they dont do that. This company is HORRIBLE.

I had purchased an Electrolux washer and dryer in July of 2015. I spent over $2200 on the pair. I noticed almost immediately that the washer wasnt completely spinning the clothes dry. I assumed it was because it was too full. I lightened the loads and the problem still continued. I often had to rewash the loads 4 and 5 times to get it to spin dry. I had family come in to stay with me a few months after I purchased it. They used the machine and told me to call the company and have someone come out. I did and when the service guy came out he had told me that the entire inside of the machine needed to be replaced because a bolt came loose and pushed the drum forward. He informed me that the was a lemon and that I should get a replacement machine. He also said this would take 2 weeks and 2 guys and a 5 hr job. 2 weeks without a washing machine was unheard of in my world. I immediately called Electrolux and spoke to a manager. They told me all they could do is fix it and pay for the repairs. They told me to talk to Sears where I bought it to see if they would do anything for me. Well Sears did nothing!!! Literally said its not our problem and they dont deal with Electrolux. Then why the Hell do you sell it??? Never shop there... Ever. Anyway the repairs guy came out 12 days later. Fixed it and 1 week later I called to report the same issue. He retired to tell me its just the way this machine is. Nothing else he could do. Again, 2 weeks later the machine stopped spinning all together. They returned and said the bolt was loose again. This time they glued it. 7 months old and the machine is being glued. Well I said, pretty bad for a new machine to be treated like a 10 year old one. I called Electrolux and told them this was the 3 call on the same problem and this should be treated as a lemon and the machine should be replaced. The woman agreed completely and said she would get on the problem. Well never heard from her again. My husband called, talked to the manager and he said now that its glued it should be fine. I would have to wait for it to break again before any action takes place. Ive been out of laundry for a total of a month and for some reason they think thats ok!! I dont!!! Never ever purchase from this ** company. Save your money please.

I'm so happy that I bought this washing machine. MY expectations have been met and maybe even exceeded. The machine is intuitive to use, cleans clothes beautifully and the noise level is quite low.

Bought Electrolux dishwasher Feb. 2013. So far, three visits from repair man. Even though I listed all of my complaints, repairman said there was nothing wrong with my dishwasher, and left without doing anything. Next visit decides control board is bad. Get new control board, works fine. Serviceman leaves and next day, dishwasher doesnt work, and noticed middle arm hits top basket. This is why top glasses never got clean. Repair man needs to return 4th time because pump does not work. But he needs to see for himself, thus will need to come back 5th time, before one year is up.

I bought Refrigerator and Freezer twins at Max Center on 13-02-11, both with one-year warranties. Upon installation by Electrolux technicians the next day, the freezer had a thumping sound and ice formations inside the door. We called the technicians who came several times, made some installations on the door, but never resolved the problems. Lately, Electrolux does not answer our calls, and we are unable to have this problem corrected, or receive a new freezer. The freezer has an air leak which has not been corrected and Electrolux has offered no new solution or help.

I had a horrible experience with Electrolux, refrigerator, dishwasher, stoves, ovens. Their service is terrible. Do not buy anything from this company. I’ve had trouble with all their appliances. Lately I even tried to buy a filter for my fridge and they couldn’t ship it. It never came in the mail. Terrible.

I have had this stove for about 2 months, replacing a 20 year old smooth top range. I thought this was a lot of bang for the buck with some features of much more $$$ stoves. I researched quite a bit and found the price very good @ Best Buy, since according to the salesman, the BTU rating is low for today's standards(how fast DO you need water to boil?), so the stove had been marked down for 'clearance'. It is smart looking and performs as expected. One minor mishap that one night it beeped with an error message while I was in the middle of cooking dinner and the only remedy I could find with some internet searching was to throw the circuit off and back on. It hasn't happened again. I use the stove 2-3 times a day as I cook and bake almost daily.

Awful experience with model #EFME517SIW 8.0 cu. (Electrolux Dryer 2016) .The front door rattles at very high decibels as does the flimsy rear panel. We cant stand the noise and disruption within our home. Called Electrolux and they claimed that after one year, there is no warranty coverage for this issue. Unfortunately, we purchased the washer/dryer set while the home was under renovations and were unable to use the appliances for several months. By the time we used the appliances, the horrible rattling started, but warranty ended. My former GE clothes dryer worked perfectly and quietly for 10 years, never requiring service. Ill never purchase from Electrolux again and will tell post as many reviews as possible about their poorly made and overpriced clothes dryer.

I have a brand new home with brand new appliances. Since we purchased the home in January the dishwasher has never worked correctly. We have had repair persons out to repair it 4-5 times. Every time they leave it is worse than when they started. Last Monday June 15th a repair person came out, the dishwasher does not work at all now! He told me he would put in a request for replacement, he did not.. So after receiving no contact regarding the dishwasher I called on Thursday June 18th, the lady that day told me she put in a request for replacement and someone would call me with 24 hours.After receiving no phone call as of Tuesday June 23rd I called back. That lady told me that I was told incorrectly and it could 48-72 hours. So after receiving no phone call as of Wednesday June 24th I called again. No supervisor was available but the lady I spoke to said she escalated the request and someone would call me within 24 hours. After again receiving no phone call as of today June 25th I called again. This time the lady said I was again mistold. I was now told it would be 3 business days, not 24 hrs.As you can see I can not understand why no one will call me back and my dishwasher has not been replaced/repaired. We were going on 12 days without a dishwasher. While I understand this isnt a 911 emergency I have four kids and a life. Being that my house is brand new and the appliances were an upgrade Im a lot pissed off!

We purchased over $10,000 worth of appliances from Electrolux from an online company. Once the remodel was finished the appliances were installed. I was so happy to finally see my new appliances in action! To my dismay the oven did not work. I immediately called Electrolux and they referred me to several appliance repair companies for a warranty repair. Just like all of the other complaints that I have seen on this site, a month later, 2 technicians and several replacement parts my oven still does not work. I called Electrolux to ask for a replacement since the oven was still not working. I was told they will not replace the oven, that it has to be fixed. How can it be fixed, it has never worked! I now have a call into the company where we purchased the oven. Hopefully they will be able to do something to get us a working dryer. I do not recommend this brand. Do your homework and read the review before you purchase.

Purchased dishwasher 9/07/15 from Home Depot. Delivered 9/21 - machine would not turn on. 9/24 - second machine delivered. Called the week of October 5, 2015 appointment set for October 19th for repair - will not drain. Called week of October 26th, 2015 - for repair for the same drain problem. 2nd repair appointment set for 11/10/15. After repairman left - I ran a cycle - and still not draining. Called Electrolux for a third repair and was told that it would take 2-3 days to find a repair servicer. Still waiting for a call back and a repair date & time.

I have had trouble since we bought the refrigerator.. Had to fix the front panel three times and now it is the ice maker. I have had to empty this appliance many times.. terrible produce; will never order an Electrolux product again.

We purchased a new washer and dryer and was promised a $200 rebate from Electrolux. The products were purchase late October of 2017 and were delivered early Nov. 2017. We filed for the rebate online as it was supposed to be a “lot quicker”. Several days later, on November 21, we received an email stating that our request was received and that it would take approximately 7 business days to review the claim. The email lists a link to check on the status of the claim. However when you go to the website it is a non-secure website and we get a warning that it is not recommended to open the link. On Dec. 20th we received an email that said the prepaid Citibank MasterCard for $200 was mailed to us and we should receive it within 3 weeks. (Not sure what planet it was mailed from that takes 3 weeks).The email stated a number to call if we did not receive within the 3 weeks. As of today, 1/15/2018 we have not received the rebate card so my wife, called that number. She was told it was processed on the 11th. When questioned about that he said it was “requested by Electrolux on Jan. 11th. When questioned further he said we should receive it by the 25th of this month. However if we do not have it by then call back. It is rather obvious that the scam is to not mail the rebate unless the customer complains that they have not received it in the hope that the customer will forget about it. Also obvious is that we are not going to forget about it so hopefully it will actually be sent soon. Of course if and when we get the rebate it is prepaid credit card which I am sure they hope we will lose and not use. We will probably never purchase anything from this company again as they are not trustworthy and we are not comfortable with their sales tactics.

I ordered a Frigidaire fridge in March of 2018 and it was delivered in August 2018. Frigidaire stated my warranty on the day it was delivered. I had the ice maker fixed 3 times and it has never worked properly. Recently, it wont even turn on. I filed a BBB complaint and Electrolux responded by saying that my warranty had expired.

I bought a Electrolux refrigerator in 2011. The refrigerator is a $4,000.00 piece of junk. Not only is it a product with multiple issues, one being a fire hazard, 2 the ice maker never worked properly. And the customer service is even worse than the product. I called to have the ice maker repaired but when the repairman came, he said, there was nothing he could do because he didnt see a problem. The fire hazard - is that the lighting unit burnt a hole right through the liner. Which I called on and they told me I was out of warranty and that they never heard of that particular problem BUT lucky for me, they sold a repair kit for the particular problem! LOL, really?I decided to contact the BBB because I refused to give Electrolux a dollar of my money. I had communication with Electrolux learning that the refrigerator liner was still under warranty. Or misleading me to believe it was under warranty. Their words were the cabinet liner, compressor, and something else had a 2-5 year limited warranty. With that letter in hand I contacted Electrolux and they agree to send a repair person out to repair the liner but if it was considered to be cosmetic that I would be responsible for the charges. I thought to myself, how in the world could they find this cosmetic? It is a fire hazard and clearly a factory defect.The repair main showed up to my house a couple days later and told me that it was not fixable. Armed with the same letter from Electrolux I gave him a copy of it. He said OK this clearly states you are covered for under warranty and I putting in a request for a new one. But dont hold my breath because its his experience that Electrolux doesnt honor their contracts. They always stick the customer with the bill. And as far as the burn hole, he has seen it many times and is very common for it to happen with their product. They of course did not honor their contract. They refused to cover anything. And deny that its covered because they deemed it cosmetic! Horrible company. Hopefully no one has to die before recalling this fire hazard.

I purchased a $2700.00 Electrolux French Door refrigerator. The computer board broke weeks after the warranty expired. It cost almost $550.00 to repair. Next the icemaker and water dispenser stopped working about a year ago. Electrolux knew of the problem and made a kit to address the poor quality and design. After almost 6 months without ice, they finally provided the kit and paid for the repairs. Two weeks later the same problem. Electrolux poor design causes the water reservoir to freeze. The customer service representative offered to sell me another repair kit at a 20% discount. She stated that my warranty expired so they no longer have an obligation to stand by their product. I will never purchase another Frigidaire or Electrolux product again. Buyer beware. Customer service is a joke.

We had our kitchen remodeled five years ago. Right off the bat the refrigerator started acting up. After several service calls we received a check for our purchase price. Thank goodness we got the extended warranty. Next the microwave door handle came off. They came out and replaced it. Unfortunately, it has happened again, our warranty is over so we will be purchasing a new microwave. Not an Electrolux. Our dishwasher door was malfunctioning. The service rep told the warranty people that it was non repairable. The piece that needed to be replaced was a small plastic piece that he said they couldn’t get to replace. He also said that we must have been responsible for it breaking so they would not replace the dishwasher. Another interesting note is that every technician that came here remarked at what horrible appliances Electrolux are. Wish I had known that.

I have a 3 month old refrigerator and it is not cooling. It is now three weeks without a refrigerator and no end in sight. They have no one that can service the unit and wont replace it. They are now on the second service person and he cant look at it for 20 days. I expect to be without a refrigerator for at least 3 months, this is just not fair. They should have just replaced it. Lets see. A 12 month warranty but the unit doesnt work for at least 3 months and I have renters that have no refrigerator. I will now not buy from Home Depot either because they wont exchange and they dont repair. I will next time buy from a company that sells and repairs what they sell.

We bought a suite of Electrolux appliances when we moved into our new home, 6 in all and within 5 years all but two failed with another on its way out. First to go was the Dryer first indicated by an error code. Next was their top of the line oven stove Microwave followed by the Dishwasher and not long after came the failure of the Refrigerator. The digital display on the stove is no longer readable. That leaves the Washer which for the life of me I can’t understand why it’s still working. We’ve replaced all of them needless to say with other brands. Never again Electrolux.

After buying a Sears top mount refrigerator several years ago, which was made by Electrolux, we had a service technician confirm that we are missing the connecting drain tube that would have routed the dripping defrost water from the freezer to the drain pan. Because the leaking only occurred sporadically, when the freezer was defrosting, it took us awhile to figure out the problem. The insurance company for Electrolux, (Sedgewick), wouldnt look at our claim, however, unless it was verified by a Sears service tech at a cost of $96.00. We are measuring 1-4 oz. of water daily that we are forced to collect in a cup, and empty daily, to avoid any further damage to our cabinets and baseboards. The replacement part is approximately $50.00 with at least 4x that amount in additional labor to attach it.This is unacceptable; that part should have already been attached when we bought the refrigerator. We are already out $96.00 for the service call that accomplished nothing. I specifically indicated to the repair center the part that we needed and this information was never passed on to the service tech. When we documented our complaints to Electrolux, a very unhelpful, and unfriendly Claims Representative made it clear that there was nothing they would do for us. We understood that because of the age of the refrigerator they wouldnt replace it, or pay to repair our damaged baseboards, but we had hoped they would at least reimburse the service call. Rather than spend any more money on this refrigerator we are going to replace it and never buy another Electrolux product.

About 3 years ago we remodeled our kitchen and purchased the top model refrigerator that Electrolux had to offer. Within a year, they replaced the entire refrigerator for free because the ice maker could not be repaired. After owning the second refrigerator for a year, we began to experience problems with the ice maker again. We had to pay $250 to have the ice maker replaced. Now, another year in, we are having issues again. The ice maker has stopped producing ice again and I have had to call a serviceman to come and repair it. This is really frustrating and disappointing. I would never purchase nor recommend an Electrolux refrigerator again. Call Electroluxs customer service was fruitless.

Refrigerator less than 10 years old. Have replaced icemaker 3 times and still not working. Repairman says very difficult to get parts. Laredo Appliance repair waiting 4 months for an Icemaker part. Now freezer stopped working. Bad bad product. Purchasing ice every week. Expensive.

Have had my refrigerator since February. Now on its 3rd service call. Thank goodness I took out the extended warranty. Personally Electrolux can come get this piece of!! Two for the ice maker and one for the freezer, would not keep cold. Needless to say the whole back coil needs to be replaced and the refrigerator is only 6 months old. This will be the last time I listen to an appliance salesperson. Should have gone with my gut, but the salesperson was really pushing Electrolux and how long the company has been in business, etc. Whirlpool, Maytag, Samsung, LG anything but Electrolux!!Updated on 11/27/2016: When shopping for a complete kitchen set of new appliances, sales person kept recommending Electrolux. Spent $6800, Icemaker broke within first 4 months. Had to take off work to get it fixed. Now same problem with ice maker 7 months later. Also after having refrigerator 6 months bottom freezer coil unit had to be replaced, freezer would not freeze anything - then dishwasher does not dry dishes even with drying agent. Microwave/convection oven shorted out on Thanksgiving day after first use of convection oven. Have had these appliances since 1/14/16. Electrolux should be ashamed. Luckily I purchased extended warranty for refrigerator and dishwasher so Im good for three years with those. The quality of product is very poor compared to my 13 year old appliances I had. Very, Very Disappointed especially how much money I spent. Will look at reviews before I purchase anything else. Electrolux should pay me for my time off from work having to get these repairs taken care of.

I purchased a house with Electrolux Icon appliances. In the first two months, the ice maker required four service calls to get working reliably; the microwave required one to the get door aligned so it would operate, and the dishwasher required two service calls. These were all paid for by Electrolux. After 18 months, the dishwasher is now giving the error 1 code, which appears to very problematic and difficult to diagnose/repair, and one burner on the stove smells like gas, even when it is on, rendering it unusable. At the prices that these appliances cost, one would expect them to run when new, and to last more than 18 months.

3 calls, 2 separate trips to fix our Frigidaire dishwasher which Electrolux does the installs for on new homes. 3 times the dishwasher has flooded our kitchen floor and all we get a substandard fixes and trite customer service. The home builder said after three times they are supposed to replace the appliance and Electrolux does not want to do that. They only want to send someone out to fix again. Electrolux is only in the business of warrantying and not resolving issues. Dont give them the time of day. Save your breath even if the warranty service is free and go buy a new unit from Lowes or Home Depot.

Purchased a new Electrolux Refrigerator, dishwasher, microwave, washer and dryer in 2011. A year after purchase the refrigerator started breaking down. First the icemaker, then cooling/freezing, then the ice maker again. The unit was determined to be a lemon. Electrolux agreed to replace the refrigerator, and assist with repair cost. They replaced the refrigerator, and took the old one. When we asked for assistance with the cost of repair they demanded the serial/model number sticker and the original bill of sale. They were given both for the replacement. A year later the replacement refrigerator developed a pinhole in the back and began leaking water. We have now been dealing with getting a replacement for six months. At first they said they could find a replacement in our area. The appliance store that replaced the first one has a new one in their showroom. Then they said they would refund the money spent but demanded the invoice/bill of sale. We did not purchase the second refrigerator they replaced it. We do not have a bill of sale. Now they are requesting letter stating the problem, and that I take the serial/model plate from the inside of the refrigerator. When I said it is unlikely that I will be able to get it off in one piece, the representative said she knows that. All correspondence we have had with them contained the model number including the last letter on June 4, 2015. Yet, I still have to do the impossible to move to the next step. I am afraid the next step will be just another road block.

Bought a new set because we needed a new dryer. Never knew what I was missing. This is very quiet and has all the bells and whistles. Including a 15 min fast wash, which is super handy!

We purchased the ICON Electrolux kitchen suite for our new home. From the outside, the appliances are beautiful and appear to be built with quality. However, this was not the case at all. Of the five appliances in our kitchen (refrigerator, dishwasher, wall oven, 6-burner stove and microwave), four of them have issues. They are less than two years old and have too many problems for this to be a top tier appliance. Refrigerator has dents on front panels from the stainless steel overlay attachment seen when you stand at a distance. The freezer drawer does not shut level. Reported this when we first moved in. Company came out and said there was nothing they could do to fix this. They blamed it on the leveling of the kitchen floor. Not so because quality of home build we have no complaints. The wire drawer in freezer pulls out crooked and often comes off track. The ice maker takes too long to make ice and makes a very loud noise when ice is dispensed from the door. The dishwasher panel lights flicker on and off. We have to hit the panel to make them stop flickering. The time clock that reflects on the floor in the kitchen stopped working about 5-6 months after we moved in and I called them to fix it and they said it was not covered because that was cosmetic. Also, the inside rubber seal has come off several times. We have to push it back into the grooves. The gas stove does not light with the starters. I have to turn on two burners. So the fire from the other burner lights the gas from the burner that will not light. The oven cooks noticeably uneven. We have to rotate our pans in the oven for the food to cook even. I may be forgetting a couple of things. But these are too many issues to have with top of the line appliances. I called customer service several times to have issues addressed. Unfortunately, we only had a one year manufacturer warranty and when you are moving into a new house with a very busy life this time flies by and then you are stuck with covering issues with an expensive extended warranty that may not even cover all the issues. Very frustrating!! I have purchased a used basic Kenmore washer and dryer for $300 and it lasted 15 years without one issue. Electrolux is a waste of money.

Hi, double door refrigerator suddenly stopped cooling. I called customer care, they visited several weeks later. Without much checking they refilled the gas. It worked for a while, again repeated the same process, refilled for second time, after a while it didnt work again. Now if I call customer care they are not coming to repair, closing the complaint saying that I was not reachable which is not correct. I feel cheated and purchased the product from wrong brand. Never ever buy anything from electrolux.

Purchased two months ago, extremely happy with our purchase. Very quiet. Easy to operate. Will purchase an Electrolux dryer once ours goes out.

Our washing machine broke after less than two years. We were required to use their service provider and have had NO resolution for 5 WEEKS! New parts ordered and many service appointments. Electrolux refuses to replace our machine which is irreparable. Customer service has been totally unhelpful. We will never buy an Electrolux product again. VERY disappointed and STILL without a washing machine.

The Electrolux appliances are the worst I have ever had. The ice maker is faulty and has lead to numerous repairs. The oven has roll out shelves that don’t work and burners that have been replaced. The dishwasher had to be replaced within 5 years. The Microwave has been repaired twice. Nothing good about any of these appliances. Wouldn’t recommend anyone waste their money on these Electrolux Brand.

Purchased top of the line Electrolux double oven last November. Five days after 1 year manufacturer warranty expired, the oven glass door shattered during self-clean. The company offered to fix if I bought an extended warranty which I did. The customer service has been horrible - the worst Ive ever experienced. They had to order a part and it took several aggravating phone calls just to check the status of the parts order. No one wants to follow through on your request - they just transfer your call to a different area and you end up having to give out the same info. On one call I was transferred 5 times before I actually got a rep that was able to help me. Even the survey at the end of the call did not work. Was answering the questions and then it hung up before the survey was through. I will never buy or recommend Electrolux products.

Model EIFLW50LIW front load washer. Purchased June 2014. Had required (certified Electrolux) repairman (due to warranty) out several times within the first 12 months. The harness kept shaking loose and tumbler would go off balance and belt popped off. I had to wait a week or two for them to come out and then had to take off from work each time while they fixed it. The last time, they literally had all the parts on my kitchen floor and I asked them why Electrolux just did not send a new machine from the factory. Wasted 5 hours of my day, two repairmen 5 hours and I had to wait for them to come 10 days which meant going over to my mother-in-laws to do laundry.Now 12 months later the belt popped off again but I noticed that the washer was leaking. It revealed severe rubbing on the plastic which was worn through. This unit never made any rubbing noise, clanking and was not out of balance like the issue previously. I called Electrolux and told them that their certified repairmen obviously did something wrong and now it leaks and the harness shakes loose. All they could do for me is give me a break on parts. If your front load washer has belt or harness issues, demand a new one. Repairmen can make Band-Aid fixes only to a poorly manufactured item.

Purchased brand new front load ElFLS60LTI Electrolux washer and dryer July 2015. Washer leaking from underneath and called service repair company. Back metal wheel with rubber belt had continually been cutting away into the back of the drum and carved out a hole where water leaked out. There was plenty of shredded strips of the rubber belt at bottom of the unit due to half of the belt eroding away as it was carved into the back of drum with the metal wheel. Not worth money to repair. I took photos and called Electrolux customer service and asked for a discount toward a new washer or even a used washer since this one was in use for only 2.5 years. The answer was NO. They suggested I shop around for deals. They did offer me 50% off any parts. Nothing toward labor. So I might as well buy a new washing machine. How about offering me 50% off a washer since this clearly was a defect. Anyway, I will never purchase an Electrolux product again.

This has to be the worst refrigerator that I have ever owned! The water line for the water dispenser constantly freezes up. You have to defrost the fridge to get it to start working again. The ice maker just died. The clips for the drawers are always breaking so you have to replace them. The door shelves have broken. The freezer had water leaking on to the bottom and ice built up which would start to leak onto the floor. Hey... but it looks nice. Garbage! Dont ever buy one.

The microwave turn tray was turning inside the microwave and hit the inside side and caused the microwave to never heat again. Technician said it was a bad built design and they have had numerous issues with this because Electrolux icon put a metal tray inside of the microwave where as usually its a glass tray. Called Electrolux to get a discount on replacing and told me they could not help me and mind you my whole home is Electrolux. Freezer, Refrigerator, Warming tray, 36 Range, 2 Dishwasher, Wine refrigerator and mini refrigerator and they could not help me. Bad customer service so I recommend never purchasing from Electrolux. They do not stand behind their product.

Model EW30GF65GSA oven - When Min-Max double burner 18000 BTU is lit, the flames will spread out past the pot on the stove when ignited and burn your hand.

After less than six months my new side by side refrigerator started making a loud continuous noise. Two different technician has been out seven times and indicated many of their customer have the same problems. Electrolux refuse to replace.

We purchased a Frigidaire side by side less than 2 years ago. Yes, I understand it is out of warranty, but when it caught on fire this weekend at 10 at night, I called a repairman to come look at it. Our model is FFHS2611LB4. We were informed that the water line was not sealed correctly at the factory. Also, the access hole is directly over the relay overload. I spent over $200 for the repair which is not much considering what could have happened if we were not home. Just got off the phone with customer service and of course they will not do anything. Was offering to give us 1/2 off on parts. That doesnt really help when it has already been fixed. I will not buy this brand again. Faulty merchandise and poor customer relations.

I purchased a washer and dryer combo about a year ago that came with a $100 visa card rebate. I submitted the rebate application that day. I waited for months but got nothing in the mail. I decided to call back to see what was going on and it turns out that the rebate was declined because my zip code was missing from the invoice from the store, yet I entered it on the application. All the other information was identical. They state that I was notified via email but never received anything regarding it. Electrolux refused to resend the $100 gift card when I contacted customer support. I see similar rebates currently advertised on their products so I dont see why they cant just resend the gift card.

We purchased numerous fridges of this type from Electrolux back in 2014. We are a builder, so we kept all the fridges completely sealed and in secured storage. We have had issues with every single fridge from Electrolux so far to date. The most recent was the brand new fridge we moved into a brand new home. We plugged the fridge in, and immediately there was an obvious smell of smoke. Concerned, we unplugged the fridge. Our electrician had a look at the plug and it was working fine. We called Electrolux, and they told us the issue is probably the plug. We would need to get a report from a certified electrician to prove that there are no issues with any of the plugs or circuits in the home.We had a third party certified electrician come out, take a look and provide a report. We called Electrolux back, and they said an electrician report wouldnt count. They also somehow did not have the last call on file. They said we would instead need to get a certified Frigidaire technician to come out and look at the fridge. They gave us two possible companies in our area we could use.We hired one of the two provided companies to come and take a look at the fridge. They did, and said that it was clear the main computer blew up as soon as the fridge was plugged in. It also appeared one of the secondary computers was fried. They made a report, and attempted to send it to Electrolux internally. Electrolux refused to accept it.We called Electrolux yet again, saying we have a report from a certified Frigidaire technician, and could we please have an email to forward the report to. Electrolux said that never happens and only certified technicians can send reports. I told Electrolux that they themselves had already refused to receive the report internally. The call person refused to provide any email and told me to call the certified technician and tell them to send again.We updated the certified technician, who said they would try again. They were again refused, and had to try and send the report through Electroluxs Contact Us form on their website. We then had to wait nearly 2 weeks before Electrolux called back, just to say nothing is covered and it isnt their problem. To replace the computers is very expensive, and with the other issues we have had with the other fridges, we had to just buy an entirely new fridge (not from Electrolux). Normally I give the benefit of the doubt over and over, but this is by far the worst service and quality I have seen - especially considering the level of luxury Electrolux is supposed to have. We will not be using Electrolux again and we will be recommending against it to any clients in the future. Thank you.

We recently purchased an Electrolux Oven. The unit came highly recommend on several sites online. The unit arrived with damage, including a defective control panel. Electrolux was initially very friendly and professed a desire to do whatever was needed to fix the unit. In the end, they admitted that they had no parts for the oven and would have to manufacture some. It would take at least a month. They then discussed replacing the oven, but decided it needed to be repaired at least once. Of course there were no parts to repair it. In the end, they did nothing. So we bought another oven. Customer service gets an F.

ELECTROLUX IQ Touch Top Control Dishwasher #EI24ID50QS - Purchased in August 2014, our Electrolux dishwasher immediately malfunctioned. The dishwasher drains intermittently and it displays an unrecognizable error code (iFo) which causes operation failure. By Jan 2015, weve had four separate manufacturer service calls and theyve yet to resolve the problem. With a lack of respect for their customers time and inconvenience, Electrolux refuses take responsibility, neither refund or replace their faulty product.

Our fridge is 5 yrs old, the ice maker broke! The auger is rusted!!! Doesnt work! Tried calling Electrolux, but no reply!! How can you make something that dispenses ice and water and it rust!!! Dont buy a refrigerator made by Electrolux!!

This appliance was a replacement for the first one I had purchased that failed and I was lucky enough to have paid for an extended warranty. I was told that the freezer problem mine was experiencing was addressed in the newer model and was no longer an issue. Now, 5 years later, the same thing has happened again: leaking seals into the freezer from the fridge compartment, causing the ice to turn to blocks in the motor which continues to grind, extreme leaking and rust on the outside back of the fridge, and, as told to me by my repair person, the entire refrigerator will eventually fail due to the motor issue. In speaking to Electrolux, they do not stand behind this. My appliance is 5 years old (I would expect for this very expensive appliance to last at least 3 times as long) and I did not buy the expensive additional warranty, so they will do nothing for me except offer a 20% discount on yet another refrigerator of the same make. Why would I ever want this product from them again? I do not advise anyone to fall for their fancy chrome exterior (which of course does not wrap around to the back to provide rust proofing). I was told that they no longer sell this exact appliance because due to this major defect. This acknowledges that they did sell faulty products but choose not to be responsible to their unfortunate customers. In my experience they market as a high-end brand but the performance does not stand up to their reputation, and they do not stand behind what they are selling.