I had a horrible experience with Electrolux, refrigerator, dishwasher, stoves, ovens. Their service is terrible. Do not buy anything from this company. I’ve had trouble with all their appliances. Lately I even tried to buy a filter for my fridge and they couldn’t ship it. It never came in the mail. Terrible.

To anyone reading these reviews - they are accurate! We purchased refrigerator, dishwasher and oven/stove when redoing kitchen. Pricey and many service calls. Buy something else. We would NEVER purchase Electrolux again.

Contacted Electrolux over a week ago when my ice maker on the fridge quit working. They called me back in 3 days and stated I would be getting a call from a service tech within the next couple of days to schedule an appt. Never received a call. I called Electrolux to advise and they stated they again would contact the service tech. I received a call from the service tech stating they do not service Electrolux contracts, and they have no idea why Electrolux would contact them as they only service Frigidaire contracts. I called Electrolux and advised of my conversation with the service tech. An Electrolux mgr. stated he would elevate my service request and I should hear from someone in 2-3 days. I asked, then how many days before I would be able to get service. He basically gave me the impression I should be glad that he elevated my request. I gave it some thought, looked in my yellow pages and noted tons of refrigerator repairmen. Called Electrolux back and asked if I should find someone to service my refrigerator would they reimburse? They said I would need to pay the service tech, submit the bill to Electrolux and they would determine if they would reimburse, because the repairmen in the area were not designated Frigidaire repairmen. So, here I sit, just thinking what an absolute nightmare and waste of time and money dealing with what appears to be a worthless Electrolux warranty.

We got all Electrolux appliances for our new house. First the washer door came broken so it wouldnt close. They almost refused to fix it because I called them 2 months after it was delivered. We moved in after 3 months of closing the house because our appliances took so long to come and they all came on different days and then installing them took time. Anyway they fixed the door and then it started leaking causing water damaged down to the main floor. This was within 1 year.The stoves motherboard is not working anymore so we cant make use of the oven. The stove top is gas so at least that works. This happened within a year as well but we called one day after the 1 yr warranty expired so of course they wont fix it. Now 2 yrs later the otr is not working. Theres no power in it. Dont know what happened. Basically, dont buy electrolux!

Five years ago I remodeled my kitchen. I was talked into the top of the line Electrolux icon line and paid the price for it! Now I am again paying the price for it. Where shall I start? Hmm lets go with the overpriced refrigerator that has now almost completely fallen apart. Every shelf made with plastic fittings has now broke. Shelves are now barely holding one, drawers dont roll and stick and again, plastic parts broken and cannot be repaired. Overpriced built-in convection/microwave. Now not working as I dont want to put an additional $500.00 to repair the thing. Id rather put the money towards something worth having. Oh, and this is the second time its been repaired. Built-in convection oven electrical panel has been replaced once. Im not holding my breath. Now this morning, two of the electrical units on my flat top built-in stove have an error indicator on them. Who knows what is wrong now! All I can say is seriously, 4/4 items being in disrepair in less than five years. Well, you do the math. Do not buy any Electrolux product.

We redid our kitchen on 2012, installing a full suite of Electrolux products. The refrigerator was an odd size, so we spend a fair amount of money building cabinetry around it to make it fit. The refrigerator worked for about four and a half years and then needed the computer replaced. Since then, there have been three additional repairs needed, replacing the fan, heating coil and thermostat. The last repair was two months ago. We have spend approx. $1,200 on these repairs. The unit is now not working again. I called Electrolux to explain the situation and ask if they would be willing to assist us with the purchase of a new refrigerator, given the issues with this one. I really dont want a new one, but dont want to incur the cabinetry bills for another refrigerator as I dont know that I can find one of the same size. They said they were not willing to offer any assistance. Their products are expensive, dont last and they dont stand behind it. All good reasons to never buy any of their products.

We bought a Frigidaire self cleaning ceramic glass cooktop range in June of 2018, one month after the warranty period my wife turned on oven to preheat it. After about 3 min, she heard a loud popping sound and the breaker in the house tripped! She opened the oven and after the smoke cleared she saw a quarter sized melted hole in bottom of the oven. We knew the warranty was over so we called an appliance repairman to look at the stove. He found that the bottom element shorted and burned a hole in bottom pan and the convection fan was burned out! All the parts that needed to be replaced could not be located in Canada! These are very dangerous appliances! Stay away! The model number of the stove is CGEF3037TFC.

We purchased our Washer Dryer set less than a year ago. Already it has broken down twice. Both times, a bolt that holds the pulley to the back of the drum has loosened itself causing the pulley to cut into the drum housing and cause leakage. When contacting Electrolux the first time, the repair company they sent made 4 trips out to repair the unit, and we were without a working washer for several weeks. This time they dispatched a company that came out to assess the problem and then returned several days later to make the repair. They showed up at 8:00 pm on a Sunday night, and it is now 11:23 pm and it still isnt back together.To top it off, the repair person just informed me that a wire inside the machine was damaged and he will have to order a new one and return again. Electrolux has told us they will not replace the machine as long as their technician says it is repairable. I am very disappointed. For what we pay for these high end appliances, customer service is a joke. I live 35 miles from the nearest laundromat, and this is a total pain in the ** for my family of four... We have had to resort to hand washing my childrens school uniforms daily to get by and Electrolux seems to feel we arent entitled to a product that performs as advertised. I hope someone files a class action suit. I will never purchase Electrolux products again. Frigidaire has destroyed what was once the best brand name in the business.

We purchased a stackable dryer from Electrolux in August of 2016. 2 years and 5 months later the motor stopped working with normal usage. We spent $420 to replace the motor and today, almost exactly 1 year later, the motor stopped working again, same code same issue. I called their customer service and they are offering to sell me the part for 50% off plus labor and diagnostic costs. They will not take any responsibility for a defective, useless, and very expensive LEMON they have sold us. THE WORST PRODUCT EVER! DO NOT WASTE YOUR MONEY ON ELECTROLUX PRODUCTS.

I purchased a complete set of ICON Electrolux appliances just over 10 months ago. The first time we used the dishwasher, the control panel kept displaying a code 11 that indicated a drain valve issue. I contacted the customer service department and they referred me to a service company to come and review the issue. The service tech had no idea what he needed to do, and advised me that it was not an issue with the appliance, but an installation issue and advised there was nothing he could do. I then contacted a plumber at my own cost and was advised by a 25-year experienced plumber that there was nothing wrong with the installation and to contact Electrolux back to get a second opinion from another service tech. I contacted Electrolux back and after many complaints, they finally sent a different service company to review the product.The new service tech finally advised that the issue was due to the faulty computer board, which he advise Electrolux to replace. Electrolux then advised that the dishwasher I purchased was no longer available and the store which I purchased from gave me a refund. I then decided to give Electrolux another chance and purchased their product. Recently, I used the self-clean on my Electrolux ICON stove and when the self-clean was complete, I opened the stove and noticed the door window had dirty film in between the glass and there were two size toony marks on right and left side of the door. I wiped it with a damp cloth and pieces of the material started chipping off. I sent an email to their customer service department and they advised there was nothing they can do as their guarantee only covers working parts and not visual ones. I could not believe that I received such an email from a high-end company.

Our nightmare with our Electrolux appliances is similar to the others on this site. We purchased a fridge and had issues the first year. Husband bought the matching dishwasher before the first issue occurred with the fridge. After at least a dozen service calls between the two appliances and 2 different repair companies, Electrolux did replace the DW with the newer redesigned model. Well that was approx. 2 years ago and we are now on our 3rd issue with the new improved model. The first issue was in the first few months and a typical error code, parts replaced. We since went through a kitchen remodel last year and now the 3rd issue with this new improved DW - possible heating element out? DW doesnt seem hot and theres mold on spray arms, soap dispenser, and racks - smell is horrid. We were offered 50% off another DW after the last issue but I would never buy another Electrolux appliance. We did not buy the Electrolux matching cook top or double oven when we remodeled. The company we purchased from went out of business and the storeowner himself did the installation. When he carted our 20+ yr old Whirlpool DW away, he said it was a good model - just the baskets were old (we should have kept it)! The Electrolux manager who handled our replacement DW had verbally told me if this 2nd DW had ANY issue, they would refund the $ paid for our 1st DW. My mistake, I never got it in writing, so when the 2nd issue surfaced, I had no proof of the offer. The frustration, time spent sitting home waiting for the repair co., waiting for parts to be Fed Exd, nothing was worth the frustration and I could have written a book on my experience. I would never buy another Electrolux product.

We purchased an above the stove Electrolux microwave/convection oven several years ago with the understanding that this was a good solid quality brand. We did not get an extended warranty. Almost immediately after the original warranty ended, it stopped heating. It was too costly to repair - we spent a couple hundred dollars on it and ended up just getting a new one. Same model but with the extended warranty. Glad we did, but after 4 service calls and it still doesnt turn on consistently, I will NEVER PURCHASE AN ELECTROLUX APPLIANCE AGAIN. BEWARE OF THIS BRAND. Im sick and tired of taking time off work for a service call and then within a couple of weeks it stops working again.

I bought Refrigerator and Freezer twins at Max Center on 13-02-11, both with one-year warranties. Upon installation by Electrolux technicians the next day, the freezer had a thumping sound and ice formations inside the door. We called the technicians who came several times, made some installations on the door, but never resolved the problems. Lately, Electrolux does not answer our calls, and we are unable to have this problem corrected, or receive a new freezer. The freezer has an air leak which has not been corrected and Electrolux has offered no new solution or help.

I am not happy at all with our purchase! Was told by technician who came out to check them that I needed to shut my cold water down so we could get warm water wash? Never heard of such a thing! So we put coats in and it shuffles them until the washer is out of balance! The dryer is another problem? We put 3 bath towels and hand and washcloths in and the kitchen towels? When you go to take them out part of them still wet! All we wanted was to have a washer and dryer we could turn on and do laundry! This pair is nothing but computerized junk to us!

To all my family, friends and shipmates: Please forward this on to as many people as possible in order to get the widest amount of coverage as possible! My wife and I purchased a new Electrolux Refrigerator (Model Number EW23BC70IS) on 25 May 2009 at a cost of $3699.00 for our new home. In less than a year were so many problems with the refrigerator; ice maker not working and freezer drawer cracked (which were covered under warranty), that Electrolux finally replaced it with another one (Model Number EW23BC71IS) on 29 April 2011.On 9 August 2013 there was a service call to replace electronic board and ice maker. On 5 September 2016 another service call to install Rear Insulation Kit. Finally, on 16 May 2018, a service call to install Air Handler. Then less than month later, on 13 June 2018, a service call to Beach Appliance Service, LLC., regarding frozen water line, no ice or water, and large mold patch on wall next to the back of refrigerator in addition to water dripping from back of refrigerator.The bottom line is that even though Electrolux was contacted both by Beach Appliance Service, who provided a total of 18 pictures (including mold), and myself (at least 5 phone calls) regarding this issue, Electrolux’s bottom line was that the refrigerator was out of warranty and that they would be happy to give me 10% off a new refrigerator. Please tell everyone you know what a lousy product Electrolux makes and that no one should buy anything from them or go through what we did. Since I didnt any resolution from Electrolux, I am now taking them to small claims court.

2 years ago we received an Electrolux french door refrigerator as a replacement for the same refrigerator that lasted one year. The ice maker stopped working at 1.5 years and now it wont stay cold. The master repair technician concluded the whole thing is beyond repair. We have now been without a refrigerator for almost 3 weeks as Electrolux tries to determine how and when to replace it. Very dissatisfied with the durability of this $3500 product and the customer service is slow and unresponsive. They keep assuring me that it is moving forward and seem satisfied with their response. I would not recommend spending any money with this company.

Defective ei27bs 26js3 electrolux refrigerator: We bought a almost $2,500.- refrigerator November 2012. Within the first year the ice maker broke twice. Now in October 2015 the ice maker is broken again. All they did is offer me $719.73, extended 2 year warranty. That is a joke, since they know theyre selling a defective frige because many people have that ice maker problem. The service techs pointed that out when they replaced the ice maker. Electrolux is selling a defective frige and they should be stopped doing so.

The Electrolux fridge ice maker is the worst I have ever seen. They have been out to my house 3 times and the icemaker still does not work. The customer service is horrible. Electrolux makes a poor product that is subpar. Save your money.

We purchased the top of the line icon series (Refrigerator, Microwave, Oven etc). Refrigerator and oven have been replaced once and microwave twice within 9 months!!! We had a very good services from the service company but the products are crap. The refrigerator still freezes veggies..... We usually dont take the time to write reviews but this time its too much and we hope that no one else will be fooled with the Electrolux products.

I have had trouble since we bought the refrigerator.. Had to fix the front panel three times and now it is the ice maker. I have had to empty this appliance many times.. terrible produce; will never order an Electrolux product again.

Purchased a matching refrigerator and freezer units with a trim kit for our newly built home. Prior to installing these units, both were plugged in to ensure they worked properly. The freezer did work without issue, however the refrigerator (after three services) still doesnt hold a temperature under 70 degrees. We asked for a replacement from the company we purchased it from (Jetson of Stuart Florida) and was told that the manufacture would not authorize a replacement because the unit could not be classified as unrepairable. Called the manufacture, and was told that they had no record of any service on the refrigerator. After the manufacture called the service department at Jetsons, and discovered no service call history was forwarded to the manufacture, all that could be done was another service call had to be set up. (Runaround, runaround). Of course a technician will get the unit to work for a few hours and again it will fail, and this merry-go-round will continue. I am out $2,000 and no working refrigerator. Buyer be aware, every seller of appliances must follow the manufacture replacement policies. Once you take delivery you are stuck.

DO NOT BUY Electrolux EI32AR65JS (similar to EI32AR80QS and several other model numbers) OR THE COMPANION FREEZER. The cooling system failed on my unit within 6 months. I have been without a fridge for over a month. This is not just a slight risk, but almost a guarantee based on the amount of feedback on the internet. No coverage for lost food. No time limit on how long the repair can take. No extension of the warranty for the repaired unit. Will not even replaced the already hacked up unit unless it fails two more times. I wish they had categories for customer service and quality in this review form. They would both be 0 stars. I am seeking other customer of this product to form a class to take action against Electrolux.

I purchased my refrigerator two months ago and already had to be repaired three times!!! Now, after the third service, the ice maker not working again! This is ridiculous! The worst refrigerator ever! I called Frigidaire customer service and they told me that they will send out another company to fix it! If the first three repair man couldnt fix it, even if they changed every and each part of the fridge for a brand new part, they think that the fourth one could do different? Maybe if he has a magic wand! This company and refrigerator from hell!

I purchased the Electrolux EBP163 refrigerator but it sounds on auto-cutoff. The problem was there from the first day itself. When I complained to the customer care they somehow replaced it with a new one but again the replaced unit is having the same problem. Now no one is listening to the complaint and the customer care people keeps cancelling the complaint given. Also an engineer contacted me and told to live with it as the sound is common & universal for all models. I suggest do not buy any Electrolux product. BAD ELECTROLUX.

Terrible customer service, I purchased double electrical range on April 22 2017, for almost 2,00.00, and my issues started. In beginning of September I notice that cooktop of range is starting melt, I called Electrolux, I was asked to send them a pictures, on September 24, 2017 so I did, once get a message that their side is not working, then second time, third time, all the same their site did not worked. Ok something wrong with email or their site. So on October 4, 2017 I decided to sent a pictures again, the same story try few times, the same reply site is not working. I contacted the local technician as per Frigidaire representative advise. Technician came in, made a picture and assure me within few days that he sent it to Frigidaire. Nothing happening. On October 24 again spoke to Frigidaire representative Quintavia and again sent the pictures, as she said that nothing is on my file. Nothing happening.Again on November 22 I spoke to Mona and again I heard that nothing is on my file, so again I resend the pictures, this time Mona called me back and confirm that she received the pictures and finally I got a case number. I was informed that the technician will have all the information from now. I spoke to technician and he told me that the new cooktop has been order and he is just waiting for its exchange, this was November 26, 2017. On December 5, technician has been still waiting for the part, on December 28 I called the Frigidaire with question when I can expect the repair to happened, and surprise I heard that nothing has been approved or ordered, and the Corporate supervisor told me that nothing can be done until January 3 2018. No apologies, no explanation, they did all properly and it seems to be my fault that I bought that range and that it is faulty.This is the worst customer service in my long life. It cost me two thousand and hours on the phone, a lot of stress. Frigidaire products are going down with quality, I am not sure, as I have a old fridge and this is one of the best, but for sure their customer service is the worst that happened to me, no one care, I felt like I was intrusion for staff and how dare I complain. If you can avoid please save yourself a lot of stress and time, spend a money with different company and have a less stress.

Purchased a dishwasher for a summer home and it began leaking after a few washes. Because winter came and we didnt use the dishwasher the warranty was up. During each wash water poured over the floor. Had a drain pump fixed for over $400. Customer service was horrible. Now after two years it is doing it again. Another $400. Do not buy Electrolux appliances.

Absolutely dreadful product and dreadful service from Electrolux. Fridge freezer was faulty from new with excessive frost build up. Reported on several occasions and an engineer was sent out but unable to fix the problem. Electrolux failed to act despite warranty. Were left with a defunct fridge freezer. Dont make the same mistake we did. Buy from a different manufacturer.

About 3.5 years ago we totally remodeled our kitchen. We purchased a double oven, warmer, stove top, and two dishwashers. One dishwasher needed a pump replaced after six months. After the warranty expired both dishwashers started to develop problems. They would not totally drain. I had both serviced at different times and the same problem continues. The service mechanic called customer service to see if there was a recall and was told no and that they werent aware of a major problem. When running they are very silent but are not worth the problems or repair costs. I would not repurchase an Electrolux product again. Strongly considering returning dishwashers to front of store where purchased, calling the news media to watch me take a hammer to the items to show my dissatisfaction, costly but very gratifying.

I purchased a Electrolux refrigerator in Oct. 2014. From the moment we plugged the unit in we had issues. Initially the ice maker would not work and the filters would crack and freeze. First service call, they ordered parts and we had to wait for them to come back and replaced the ice maker and filter intake. Then the filters continued to crack and freeze, the ice maker would stop and the temperature always felt warm in the refrigerator with it even set at 33 degrees and food continually went bad. We bought an internal thermometer and the top shelf read 55 degrees!! Second service call, they had to order parts and we had to wait for them to come back, food continued to rot. They came back and replace more parts. The refrigerator continues to not stay cool. Third service call, now we are waiting on more parts to be replaced. We cant keep food, cant keep food in the refrigerator that will spoil. We have requested that the unit be replaced and Electrolux continues to send out repair companies and they dont even care about the amount of money we have wasted in food OR our time that this has taken to even take care of all these issues. I am very dissatisfied with this product and would never recommend an Electrolux Refrigerator to any consumer looking for a counter depth unit. My last refrigerator was 15 plus years old and never had one issue!! The only reason we needed to replace the unit was because we needed a counter depth for a remodel. After doing some research and reading several reviews, it looks like I am not the only one that has a bad Electrolux Refrigerator, and they are expensive LEMONS!

My 15 year old machine packed up just before Christmas. Given that my sons family of 5 were to stay with me for 2 weeks of the holidays, I decided to buy a new machine rather than have the old one fixed. Nowadays its difficult to check machines out in showrooms, so looking online, I ordered an Electrolux front loader from Home Depot. Free installation and theyd remove the old machine at no cost. Great. Id get it taken care of before the family arrived.The machine worked for the first couple of times, but after a few days, stopped spinning. By this time, Home Depot had washed their hands of me because it was beyond their 48 hour return policy. I contacted Electrolux to request either a new machine, or my money back. They insisted on sending out a technician, who, called the support department to be informed the office was closed for the holidays.I contacted Electrolux again who said theyd send out another technician. I explained that I didnt want a 2 week old machine repaired, I either wanted a new one or my money back. Of course, this wont happen and I have to have another technician review the machine. I have now been waiting for this to happen, and calls to the support department go unanswered.In the meantime, I am becoming very familiar with my local laundromat, and so far have spent at least $100 on using their machines. Now my family has left, I have 6 lots of bedding waiting to be laundered. I cannot believe Im in this situation. I dont know where to turn to next. I think I have been treated despicably and dont feel very good about it.

In late 2008 we purchased an Electrolux refrigerator, glass cooktop, double oven, microwave & dishwasher. We bought all the appliances in late October 2008 but did not receive them until late November. We had been promised them within a week & were concerned we would not get everything in time for Thanksgiving as we were having family stay with us for the holiday. In any case, the refrigerator was delivered & set up while we were still living at our old house. It arrived with a dent in it. A very noticeable dent. We were told it might be several weeks to get the replacement. Everything was top of the line so not in stock in the store. Under the circumstances, we elected to keep it. However, when they installed the water line for the ice maker, they did not remove the plug so the water poured out all over our wood floors until we came to the new house the following day & were met with the mess & flood. Within just a few months, the dishwasher had to be serviced. Again, not a good sign but sometimes things happen. Shortly thereafter, the blue digital display on the double ovens had some lights stop working & the display was messed up. I called, I was told a part would be sent & when we received it, to call back & a repairman would be dispatched. The part did not arrive when expected, another bad thing, I called after a few days, giving ample time & was told the part had not been sent but now would be for sure. About a month later I received a part. I called for service. No one showed up. A couple of weeks later, I called again. I was told AGAIN that the repairman would come. A couple of days later, I received a SECOND part. No repairman. EVER. Anyway, the digital blue displays on the glass stovetop soon followed suit & stopped working as well. Now I have to guess what temperature I am really cooking things at. The only appliance with the Electrolux name on it that has not had an issue so far is the microwave. I hate to even say it, as I probably just jinxed it. The refrigerator is now not working at all. It kept turning off & on, off & on. Then it popped up a CE error on the beautiful blue display that I was once so fond of. We have ordered a part & my husband is saying he will install it himself, again. The top oven of the double oven stopped keeping the correct temperature about a year ago. For example, I can set it for 350 degrees but in actuality, it may not even be 125 degrees. I feel so disgusted that I spent all my retirement money to have the kitchen of my dreams & instead got the kitchen of my nightmares. Compounding my deep disappointment is the fact that I know I can never afford to buy all new appliances again AND that since we bought all of these items at the same time, they will probably all start falling apart at the same time. I bought the hype, I believed I was buying quality & I regret it & will regret it forever. In my blind faith, I bought the kitchen I wanted because I knew I would never ever have such an opportunity again to furnish my kitchen with top of the line state of the art appliances. Refrigerators, microwaves, stovetops, double ovens & dishwashers should all last longer than 5 years. That is just my humble opinion but it is also my humble opinion that I will NEVER purchase another Electrolux anything. I spent a small fortune on Electrolux products to have ALL of them, except the microwave, have issues right off the bat & have a top quality refrigerator fail within 5 years. Kelly Ripa should be ashamed of herself for making money off this terrible product.

I have an Electrolux Wave Touch Electric Range model # EW30EF65GSH, purchased in January 2011 for $3,000. My thought was that, spending that much, we would be receiving a quality product. Yesterday my range starting beeping and showed an E11 error code. Repair man came and informed me that the part to fix this problem would cost almost $600 and it would be $200 for him to do the repair. This is a range that is very gently used - dont cook at home that much. Customer Service offered to discount the part by 20% after much time on the phone with them. So, my $3000 range is now costing me $750 to repair and I have no oven or stove top for a week. There is no way I would ever spend the money on an Electrolux again.

I have one of the most expensive refrigerators from Electrolux (ICON). After 5 years I need a new one and all Electrolux will do is give me a 20% off a new one. I would never do business with them again. Dont buy from them unless you want to replace your product in a short time.

Never buy an Electrolux side-by-side refrigerator with a water dispenser and ice maker. We bought one in 2011. After the first year, the water dispenser began to function erratically (the water wouldnt stop running). Over time, this problem cascaded into a myriad of problems that caused the entire unit to fail. We had paid for the extended warranty, so Electrolux replaced it. But now, the replacement unit has the same problems! Were reluctant to start the repair process, fearing this unit may also self-destruct. Our only option is to again pay $800 for the extended warranty but a good product should not require customers to endlessly invest in warranties. This product seems to have an inherent defect that the company has failed to fix. Save yourself this grief and buy some other brand of refrigerator besides an Electrolux.

We purchased a new home from a builder and moved in January of 2015. The home had new stainless steel Electrolux kitchen appliances, including the 30 built-in microwave (EW30SO60QSA). The appliances came with a 1 year manufacturers warranty. Later that year we noticed the handle on the door was becoming unstable & loose. I called the 800 warranty number & a local repair technician came to repair the handle. After an hour or more of trying to find a way to access the handle screws he gave up and just ordered a new door. In a few days the new door was delivered & he installed it. I dont have exact dates because it was done under warranty & I didnt get a bill. Now the 2nd door has the same problem & cant be repaired. I paid a technician who tried to repair the handle & he couldnt. He said the only option is to pay $460 plus shipping & installation for a new door. I called the Electrolux customer service number to see if they could make some sort of allowance for the what seems to a product design defect. I was told by a supervisor that they dont acknowledge the problem & I should have bought the extended warranty for the microwave. So,I dont recommend Electrolux or their appliances.

UPDATE: the company finally sent me the replacement gasket and the washing machine was repaired.

Electrolux Refrigerator Model EI26SS55GB0 - I purchased this refrigerator in September 2009. The refrigerator showed problems after I purchased the unit. The main first problem observed was the freezer and refrigerator temperatures were wondering. The digital display also had elements that burned out. The unit was out of the manufacturers warranty when this occurred. I had Sears come over to diagnose the unit and they said it was the interface board. This was in 2012 so based on other posts about their refrigerators I guess comparatively speaking I was doing pretty good. Anyway one month after the new interface board was installed the system started to wander in temperature again and would not stabilize. The Sears technician again came over and replaced the same board at additional expense. The display elements are still not working properly. The segments look like they are getting ready to burn out. We turn off the display to save this part.Now about a month ago the ice dispenser quit working. The issue appears to be the main board which is very expensive to replace. I called Electrolux and they offered me 10% off of the part; Really!!! The board is over $300. I have a friend who owns an appliance store. He told me that he has dropped the Electrolux line. I asked him why. He said when he sold their products he had a ton of circuit board problems. In fact he has a customer that has a similar problem that I had; the temperature wondering. He told me that his customer had a technician out 3-times to change out the board(s). Finally the third time appears to have fixed it however the previous times it went down - the food rotted in the unit and now has a smell that she cant get rid of. My friend is going to swap out the unit with another brand b/c he feels so bad.Anyway bottom line - refrigerators should last much longer than this. I was told Electrolux was a top notch product; NOT!!! Please stay far, far away from this brand. Youll do yourself a favor and avoid MUCH grief!!!

Filed a complaint on 3rd November 2014....the service team arrived a week later and took a part away. So I am not able to use my fridge till today. Today is 11th Jan 2015..and yet no response from them. Everyday we call they say, the company has no spare parts yet. A company that requires more than 2 months to repair does not deserve to sell its products at all in the market.

Top of the line Front load washer leaks. Door hinge defective and never fit properly. Had Sears fix several times but it is a horrible design. Made in Mexico where they stripped the screws when they put it together. Notified Electrolux customer service but they said my mistake was calling Sears. Since it is now over one year old, Electrolux will no longer help me. Stay away from this brand. They only say they care about customers. Their actions do not match their words. Buy a better brand.

We ordered an Electrolux dishwasher from Lowes. We waited three weeks for it to arrive. The installer turned it on and it flooded water onto our wood floor. Installer stated that a new one would have to be reordered. One month later, a second Electrolux was delivered--same thing. We asked for it to be removed and our credit card credited immediately. Installer stated this is the fourth Electrolux this week with this problem, yet they keep selling them.

Bought $12k worth of kitchen appliances from Electrolux less than 2 years ago. The stoves control board died. Never could get the ice machine to work so just disconnected the water to avoid this Electrolux customer service nightmare. From the first wash, the dishwasher does not drain completely so I’m constantly bailing out water. DO NOT BUY ELECTROLUX!!!

I have had a new $950 dryer that the blower is out on. I have only had the machine for 2 months. They won’t replace the machine. After town ninths, the machine should be replaced and not worked on. If I had wanted a refurbished machine which this will be once they start replacing parts, I would have bought one and saved the money… NO help from Electrolux except parroting the warranty. DO NOT BUY ELECTROLUX! I bought my friend a GE set for half the price–worked just as well with NO problems.

My husband and l completely remodeled our kitchen 5 years ago and wanted top of the line appliances. I thought by buying Electrolux appliances, l was making a good choice but soon realized l got rid of better appliances than what we had bought. I had always had Whirlpool appliances before and never had repairs. I have had problems with all four appliances and most recently am facing major repairs to the frig and microwave. I already had repairs to the dishwasher when two pumps had to be replaced and the range required a new circuit board. My extended warranty ended in March of this year so the expense will be on us not to mention the aggravation of getting top of the line appliances repaired AGAIN. I plan on contacting the company but according to the other complaints, l doubt if Electrolux will be of any help.

This microwave was not cheap and yet it broke way too soon, just over 2 years of use. I bought a small countertop microwave to use in its place as I havent had the $ to replace and it was not under warranty anymore. I will not buy this brand anymore.

We purchased the extended warranty and within the first three months we had 2 service calls for major repairs. In both cases the oven overheated and burnt up the food that was in it. A third call was made with another major repair. I wrote letters to Electrolux and the company I made the purchase and requested the appliance be replaced. Nothing was done and as soon as the warranty expired another major problem happened and cost us $550 to repair. We will never recommend Electrolux to family or friends.

Have had my refrigerator since February. Now on its 3rd service call. Thank goodness I took out the extended warranty. Personally Electrolux can come get this piece of!! Two for the ice maker and one for the freezer, would not keep cold. Needless to say the whole back coil needs to be replaced and the refrigerator is only 6 months old. This will be the last time I listen to an appliance salesperson. Should have gone with my gut, but the salesperson was really pushing Electrolux and how long the company has been in business, etc. Whirlpool, Maytag, Samsung, LG anything but Electrolux!!Updated on 11/27/2016: When shopping for a complete kitchen set of new appliances, sales person kept recommending Electrolux. Spent $6800, Icemaker broke within first 4 months. Had to take off work to get it fixed. Now same problem with ice maker 7 months later. Also after having refrigerator 6 months bottom freezer coil unit had to be replaced, freezer would not freeze anything - then dishwasher does not dry dishes even with drying agent. Microwave/convection oven shorted out on Thanksgiving day after first use of convection oven. Have had these appliances since 1/14/16. Electrolux should be ashamed. Luckily I purchased extended warranty for refrigerator and dishwasher so Im good for three years with those. The quality of product is very poor compared to my 13 year old appliances I had. Very, Very Disappointed especially how much money I spent. Will look at reviews before I purchase anything else. Electrolux should pay me for my time off from work having to get these repairs taken care of.

Electrolux FFHT2117LWO over-under refrigerator: This was a replacement for our old one under a utility company energy program. It has run OK, but you cant turn the defrost off, and it seems to run a lot. The handles are our biggest problem. We had to remove the bottom door handle because we hit our heads on it a lot-- opening from the left. It seems to be in just exactly the wrong place. Then, when youre rummaging in the main frig cabinet and straighten back up, POW you hit your head on the freezer handle, very painful and the handles have sharp edges, too. I have thought about removing their awful handles and making my own which curve up, from the bottom of the freezer door. They are not reversible. Emails to Electrolux customer service have gone without response.

I have a 6 month old $800+ upright Frigidaire freezer made by Electrolux, after less than 3 months it quit working, lost hundreds of dollars worth of food. Its now been in non working condition 3 months even after 5 service calls. This freezer has been sitting in my home in NON-WORKING condition for 3 months now. Electrolux agreed to replace it in August... The first date they scheduled this delivery on Sept. 8th, they never showed up or called. They again rescheduled for today, September 21st and now Im being told they cant deliver it today. Ive lost countless hours with customer service, hundreds of dollars worth of food, two days loss of work waiting for delivery of the replacement that didnt show up. Its the worse experience I have ever had with an appliance in my life. The customer service is even worse than the garbage products they sell! Run!

This has been the worst product ever to purchase. I bought a Frigidaire Gallery Series refrigerator back in May of 2016 and had problems ever since. It was the refrigerator on top with two doors and a freezer at the bottom. Had I known that these appliances were only going to last 5 to 7 years tops, I would not have purchased such a flawed product. That is the life expectancy of these products and people dont usually know that. I have had 7 repair people come and take a look at it and they say it cant be fixed and not working at all. It wont get cold or make ice and it has been down for 6 weeks. So dont purchase this product.

We purchased an Electrolux side by side refrig in 2010. Within that first year the icemaker stopped working continually. It happened so many times that we finally called the company. Electrolux knows their icemaker is faulty and they immediately replaced the entire refrigerator. After about a year, the icemaker on the 2nd refrig stopped functioning. It was still under warranty and the process of replacing the icemaker began. It went on for the 3 years. Now the warranty is up. The icemaker does not function and Electrolux wants NOTHING to do with the problem.

Last summer, we chose the appliances to remodel our kitchen and replaced our 10-year-old $1,500 Kenmore refrigerator with a $3,000 Electrolux stainless one. It was delivered in September... but wait, it was a different model. When we questioned the dealer, he told us that Electrolux had discontinued the model we ordered and that the one we had received was the replacement. However, there were a few small catches. It was all stainless like the one we had ordered, the inside was organized differently and the freezer had two drawers rather than three, not to mention the quality seemed to be significantly worse. But the dealer and Electrolux tried to tell us it was an equal replacement... right. There didnt seem to be a lot of options at the point so we settled with a far too small compensation. The dealer (Standards of Excellence in Concord, CA) came out and installed it in October. When they left, the doors werent even. In February, the flap on the French doors was jamming when we closed the fridge, so we called a service company. They came out, ordered the part and two weeks later, replaced the flap and tried to align the doors (not completely) and left. A few months later, the flap (mullion) failed again and I called a different service company. They came out, ordered the part, came back with the part, and spent a lot longer aligning both the mullion and the doors and left. The doors now seem to be fixed although they arent quite even. However, about a month ago, the ice maker stopped delivering cubes. It only gave out crushed ice and the display was giving some strange messages once in a while. The service guy came out again and said that the solenoid for the ice maker had gone bad, had dropped down and had fried one or two of the circuit boards. He replaced the solenoid but had to order the boards. Evidently, the fried boards were causing the computers to go nuts and provide random messages on the displays (and to the diagnostics he was trying to use). As of Monday, everything seems to be fixed... for the moment. But I have no confidence they will stay fixed. This morning, I called Electrolux to complain; their suggestion was to pay for an extended warranty. I absolutely hate the idea of giving Electrolux another cent for their poor quality product. My 10 year old Kenmore is happily humming away, working perfectly in the garage. I wish I could make it stainless.

Got this washer and dryer back in May 2011. Immediately I started having problems with the washing machine. The pump is out now and its been out for two weeks and nobody knows if they can get the part or whats going on. Very disappointing in Electrolux. I worked for this company for 30 years and know how!!

We bought the Electrolux refrigerator ew23cs70153 and also an oven and washer and dryer from PC Richards. Almost $8000-$10000 in product in 2010. They are around 3 1/2 years only. Like many I thought the design was European and sleek perfect for a modern kitchen. Kelly Ripa and marketing they sure spent a lot in!!! We will never buy Electrolux again!We began to have problems right away. LED screen letters some out on oven, round iron plates around burners got rusty on the stainless steel top of oven so had to toss, inside rack you cannot take out to clean the oven, when you push clean oven it blinks and sounds with a message saying take racks out and you hit the lever in the back does release it. No way to get it out. The decals on the front showing which way to turn the dials came off, when it comes on and ignites it makes a boom sound and feels like the oven is going to blow up. We are always worried and jump.I called Electrolux customer service and they sent multiple parts to replace however sometimes had to send up to 10 times for me to finally get the correct part. Very frustrating, I scheduled a repair guy to change the screen and parts. However to date things still are breaking and it was 2-3000 dollars in price. Then on the washer and dryer, the plate inside the dryer in the back from high heat turned black and if I dry any light clothes, it sticks to it and also black gets on the clothes in high heat mode, so I can only use the medium and low heat setting only. Its almost like it is so efficient they didnt think of the parts inside holding up. What a mess. Also the front door in plastic hasnt held up nice and and has gotten cloudy so had to call Electrolux to receive new doors. The overall outside of the unit hasnt held up nice either and we bought in white.And the latest frustration is the refrigerator. When we first bought it the first month the LED screen had one of the letters that went out and when this happens you have to replace the entire screen. Also the regular refrigerator side kept freezing up. The outside easily dings especially the sides of the unit. Electrolux sent us a brand new refrigerator 6 months after we bought the original one. However it didnt stop there. During a storm the power went out and the motor blew so we had to have repair guy come out again to replace motor. We put a surge protector on after that.The latest and last straw is the water line keeps freezing up in the door so we have to keep shutting it off to defrost and then it freezes up again. I cant use the filter water at all!!!! Come to find out after reading reviews many are having this same problem. So I called Electrolux to see if they would send a new door or do anything. They said since it is out of the year and 2 year warranty they cant do anything and they can send a door out for 400 dollars. We just cant believe itI just cant believe they wont do anything when this is a known problem with their design. I asked to speak to anyone higher up and they said there is no one to speak to. We have hit a brick wall. My husband and I just cant believe they would lose a customer over this. I never blog or do reviews but these Electrolux products have been a living hell for how much they are worth! Quality and durability not worth the high price. And the hours I have spent on repairs and calling customer service has to be over 40-50 hours by now. Im 7 months pregnant and we have to buy bottled water because we can use the refrigerator water. So now we have the hose taken out of the unit to use the water, see attached pic.

I purchased a new French door refrigerator in 2009. Since then I had the ice maker repaired or replaced several times and actually replaced twice. I still have problems with the unit. Originally the ice maker was a major problem. Now after having received the third unit the water dispensing mechanism is not working. You would think that after paying good money for a French door refrigerator, that it would last for at least 5-10 years problem-free. I will not buy from this company again.

We had our kitchen remodeled five years ago. Right off the bat the refrigerator started acting up. After several service calls we received a check for our purchase price. Thank goodness we got the extended warranty. Next the microwave door handle came off. They came out and replaced it. Unfortunately, it has happened again, our warranty is over so we will be purchasing a new microwave. Not an Electrolux. Our dishwasher door was malfunctioning. The service rep told the warranty people that it was non repairable. The piece that needed to be replaced was a small plastic piece that he said they couldn’t get to replace. He also said that we must have been responsible for it breaking so they would not replace the dishwasher. Another interesting note is that every technician that came here remarked at what horrible appliances Electrolux are. Wish I had known that.

They have highly rated products but the service is just awful. Bought through Sears a brand new 8 ft gas dryer (EFMG617STT) and it started making a noise right after installation. The installation person told us the noise would go away. Over 3 months the noise turned into a vibration until we couldnt run it. Had signed up for the Electrolux Platinum Star Limited Warranty so called up and they sent out a service repair company (All County Appliance Service) who determined it needed a blower wheel and motor. It has now been 2 weeks without them being able to fix the dryer. My wife has spent more than 10 hours on the phone tracking it down and no-one can tell where the parts are and when they can fix it. It turns out the repair company has a 1 star rating on Yelp and they dont even answer the phone most of the time and when they do, they refer to Electrolux regarding sending the parts. Electrolux (we have talked to 3 different people) say they have many clients except us and we need to wait. When we contacted Sears (which we have 3 times and they hanged up last time) they say we need to contact Electrolux. Never seen anything like this...ever. Especially when you pay $1200 for a top of the line appliance.

These look fantastic and perform just wonderfully in my gourmet kitchen. Even if price is no object, trust me these are the dishwashers you want in your (Mc) mansion! They can even wash a load in 34 minutes! I wish I could rate these 10 stars! Buy one or two ASAP! You won't be disappointed.

I purchased a complete set of electrolux appliances just over 2 years ago. The main control panel on my stove burnt out 3 months after purchase. The ice maker on my refrigerator has been repaired 3 times and is now done for good. I have broken cheap plastic trim on my fridge doors and the handle on my microwave broke off last week. Their customer service department is HORRIBLE. Impossible to work with. After the last issue with our ice maker, the local repairman was instructed by electrolux to pull the fridge away from the wall and check to see if there was any frost on the back of the fridge. You should have seen it. Apparently the model I have, has an insulation problem, which is why the ice maker keeps freezing up and stopping. I was told they were going to replace my fridge with a brand new unit...different model of course. BUT...I was on the hook for the delivery and replacement fee...because I was out of warranty.After 5 phone calls arguing this point...they told me I would not get the fridge...unless I agreed to pay the fee. End of discussion. RIDICULOUS. They sell me a piece of crap and I still have to pay for it. Well...its been 2 months since they promised me a new fridge..and I was forced to agree to pay the $200 delivery fee.......and its still not here. I get weekly phone calls...telling me the same story....still not in stock...but they expect it any day. I will NEVER give Electrolux/Frigidaire another dime of my money. Their stuff is JUNK!!

Cleaning issues with my Electrolux Icon dishwasher go back to just a few months after we purchased our home in June, 2015. There have been drainage problems and leakage problems, but the most consistent problem has been the fact that the top rack does not clean. Three authorized Electrolux licensed companies have worked on the dishwasher. Every part on the dishwasher has been replaced. Ive purchased countless cleaning products recommended by the technicians and the problem has not been solved. The top quarter of the dishwasher does not rinse clean and there is always food standing in the bottom of the machine (causing a terrible odor - one technician told me to rinse and wipe by hand - I have never had to do that before). I have requested a copy of my service record but was told that it was not available to me but that the technicians have all the information. The wrong part has been ordered twice (or just the wrong one sent... no one is quite sure) which means I have been confined to my have home twice in the past two weeks with no work done on the machine. Last month a technician said he just didnt know what else could be done, but when I told Customer Service this they said the technician hadnt put this in writing. Apparently there is a procedure that must be followed to get a replacement review for a product that cannot be fixed and it must be initiated by a technician. All this is in the notes that the CS reps says he is adding to my file, but I have very little faith in that. I get a different person each service call and they always want to try one more thing! I did purchase an extended service contract last year so I am not out any money at this time (although I paid over $400 after the warranty was up and my builder paid about the same), but I have devoted a tremendous amount of time and energy trying to get this fixed. My contract is up in July and I told Customer Service that I fully expected this to be resolved before then and not dragged out so that my contract expires before it is settled. I have four boxes of unusable parts being stored at my house. Electrolux could have bought me two new dishwashers for the amount of parts and labor that have been wasted on this machine. I have tried to be patient with this situation, but I have been tested to the limits and want some results.

We have had our French door/freezer on the bottom refrigerator since January 2011. We started having issues with the ice maker. It stopped producing ice. We called the repair man. He came out, replaced a board and said that they were having issues with this particular fridge. Then, it still was not working. So he came out a third time and it still was not producing ice. He replaced valves. Now, we are noticing cracks developing in the ceiling near the back over the light. The plastic appears to be melting and opening up! I am worried it might cause a fire! Please contact me ASAP.

Buyer beware, as you can see all over this site the Electrolux refrigerator has a long term known problem. I have experienced the same problems as others, within the first 30 days after purchase I had 5 tech visits to fix the moisture problem coming out of our ice machine. They finally got it to stop dripping, or so we thought. What we have found, now outside of warranty, is that the dripping water was being diverted to the rear of the unit. Building up moisture in the rear insulation of the unit causing the rear wall to swell and rusting the back panel from the inside out. We learned of this because one morning my wife went to get ice and a weird noise happened and the fridge went out. We found that the swelling caused the ice machine to dislodge and a wire fell into the ice, froze in the ice and then was torn out when we turned on the ice maker for ice.We contacted Electrolux and they had another tech come out. The solution - put a 2 foam pad on the back of the unit. So now I have moisture inside of the internal insulation, a fried motherboard, wires exposed and my counter depth unit sticks out of the built in cabinet! To add insult to injury they agreed verbally to provide a labor concession on the ice maker if I bought the parts. After 30 days of arguing I agreed to buy the parts and now they said they never agreed to a labor concession!!! This has been a horribly frustrating process, so do your homework before purchasing from Electrolux. Of the 5 appliances we bought for our new home 3 of them required service in the first 12 months (fridge, microwave and dishwasher). I just wish that Electrolux owned up to their known moisture issue and even outside of warranty stood behind their product. This same issue has been going on for years but I guess they can get by with it! I hope this helps.

We purchased this model (EI23BC35KS4) about 8 months ago and have had no issues with it. I think that unfortunately many of the other reviews here are referring to older models. This particular model has LED lighting, which I assume must have solved the issue of the incandescent bulbs 'blistering' the plastic because ours doesn't seem to have that problem. I also think the design of the upper ice machine has been improved because ours works just fine. However a few seconds after you dispense ice, there is a flap that must close to keep the ice maker cool, and if you open the door too soon the machine will beep until you close the door and the flap can shut. It is a very minor annoyance. Overall we are very happy with our purchase and would recommend this fridge, and would also recommend that people stop expressing their hatred of other models through reviews of this model!

We have owned this Electrolux Wave Touch (electric) for now two years and experienced nothing but problems with the electronics. Every time we use self clean, something else fails. I expect a $2,500 range to be more than sufficient in reliability. After all, what good is a great range when on Thanksgiving day you have to explain to sixteen guest why you cant finish a holiday meal as the range top does not work after the bird is done? Heck, two service calls later and we are now canceling our Christmas celebration as it still is not corrected.Just say NO to the Wave Touch and I suspect the engineered quality is no better on the lesser models. FYI - calling Electrolux on a two year old unit, as suspected they could care less. Frigidaire Pro series side by side (made by Electrolux) at a year old took five service calls before they said replace it as we cant figure it out. Thats another NO to buy.

I bought this dryer for my new home after doing a lot of research. I needed something I could stack that would last me a long time and had important features. This dryer has it all, and fits in my unique space. It’s awesome!

I purchased an Electrolux refrigerator 4 years ago based on many trips to appliance centers who all recommended this brand. I have had both a GE refrigerator and Whirlpool in the past with virtually no issues. The water paddle has failed twice (only my husband and I live here). There is no replacement for just the paddle so you have to buy the entire water dispensing system. The board control went out in 11/2011 and now the same board needs to be replaced again for the price of $400-$500 with service. I called Electrolux who told me to buy an extended warranty yearly for the price of $196. I will never ever buy another Electrolux product again. It makes me wonder if this company was paying higher commissions on their products than their competitors due to so many people stating they heard it was the best appliance from so many sales people.

My very expensive ($1,400) Electrolux dishwasher model EWDW6505 just cost another $311 to fix. This is after replacing the water pump approximately a year ago. It was just over four years old and used only 2-3 times a month. Forget about customer service where they will only tell you that you have to contact one of their service agents in your area. It cost me $75 (trip charge) for a serviceman to come over and make a phone call to Electrolux tech support for the error code which resulted in a needed repair kit. Two weeks later after the repair kit installed, I was charged $118 for the kit, $100 for a second trip charge and $18 for labor. It is not true you get what you pay for in this case. I will never buy another Electrolux appliance.

I purchased a Frigidaire refrigerator and stove in July, 2014. I thought I was purchasing a reputable brand, so I didnt need to purchase an extended warranty agreement. In January 1, 2017, the refrigerator stopped cooling. I lost items in the freezer as well as the lower refrigerator section. I called a service technician referred by Lowes. He told me the diagnosis and the repair would be as much as a new refrigerator. I called Frigidaire Customer Service. They told me the only thing they could do was offer a discount on the replacement part. I still would need to pay for the labor and the part. I recently retired and cannot afford to do this nor purchase a new refrigerator. I have now been without a refrigerator since January 1, 2017. I had to begin 2 jobs to save up to hopefully purchase a refrigerator. As it stands I will not be able to do that for at least 2 months. I am very disappointed in Frigidaire/Electrolux. In the great scheme of things I may only be one consumer, but even one should matter. I had to use a computer at a school since I cannot afford internet. I left the paperwork at home so I dont have the receipt with me to add to this.

I bought all fridge built in with no water line connection, we notice our side cabinet and under fridge has big water damage after checking, we notice the water is from fridge, we call them. They told me to call their service company. Cost us $100. They wrote report to them and told them it is problem with fridge and the leak was from months before that why the rusting started. Unfortunately they say my fridge is one month past the warranty even their service company wrote letter and told them this problem start from months before almost from start. They are not answering my phone call. Im keep leaving massage but they not calling me back and angry and disappointed.

We purchased an Electrolux dishwasher and refrigerator - upgrading our current appliances after a remodel. These are the first and last Electrolux items I will ever purchase. The dishwasher had continuous problems with leaking. I had numerous repair companies come out and try to repair the problem - until they told me that the only thing they could do was take the unit to their warehouse, put it up higher and see if they could possibly find the leak - no guarantee. Every technician told me that Electrolux brands are one of the worst to work on. So we got rid of the dishwasher and replaced with another brand.Now it is the refrigerator. I got an EF error code on my display and after unplugging and plugging back in the fridge as the customer service rep at Electrolux instructed me to do, the whole fridge and freezer stopped cooling. This is not the first time I have had to empty my entire fridge and freezer. If you are considering buying Electrolux, read some of the reviews on this thread. They are overpriced and poor quality appliances.

I have two Electrolux washing machines, model EIFLW50LIW0 purchased in August 2012. Both have issues, but one in particular has been serviced 6 times for the same problem. The service warranty and customer service is appalling. They continually want me to purchase an extended warranty which I did after two years. Now the warranty is up, the problem is ongoing and they want me to purchase a new one. Im replacing it and when the other one goes, I will replace that one as well. Stay away.

I wish I had read these reviews first! Seems as if its a common problem. BRAND new washer and dryer. 2.5 months of use and it quits. Call Electrolux and they send a tech. Its non repairable! As a few others have said... POOR construction. The wheel isnt attached properly, shreds the belt, digs into and eventually punctures the drum... which leads to leaking. The leaking of course wasnt noticed until the washing machine QUIT working all together, after 2 months.... and now we have mold on our brand new floor and baseboards. And do you think Electrolux cares? NO. They refuse to refund my money for their crap product. They dont have a buy back program. Ive missed time from work, had to pay to go to a laundromat, and have now been a full month without a machine... I paid over $1600 for this set, plus time off work and money for a laundromat and they dont care. All I get is Sorry to hear that but we dont have a buy back program. BUYER BEWARE!

We purchased the dryer in June 2014 and from the first use, the towel setting never dried the towels in the time attributed to that setting - 40 minutes. We have had repairmen inspect the dryer on at least 2 occasions and have spoken directly with Electrolux, and have been told that the factory temperature is set correctly and that we should dry the towels 2x if the setting is not drying the towels. I explained this is a problem - if I put one towel in to dry or several, they never dry on the towel setting. Electrolux asked if I was stating that they are using false advertisement to sell their machines and I responded yes. They further indicated they were not going to change the temperature on the towel setting and reiterated that I should not use the towel setting and that I should find a setting that does dry the towels and that I should not use the towel setting.

We bought a new front-loading washer and dryer from Nebraska Furniture Mart in February 2017. The dryers CPU board has already went out and quit working. When we called for warranty work and had it looked at and called back to Electrolux to find out about parts they said they were on order and might take 2 weeks to get fixed. Electrolux doesnt even carry parts for their own products! Now the washer wont even complete a cycle without having to rinse and spin twice! I will never buy anything from Electrolux again. $2000 for crap! I have learned my lesson and will never recommend these products to anybody including my enemies! Electrolux is a very cheap-made machinery with poor customer service!

I just got off the phone with Electrolux customer service. After just a year and a half, the front of my stainless steel refrigerator has streaks that will not come out. I have been using a highly recommended stainless steel cleaner and the streaks only appear on half of one door. I was told, Too bad, we do not have any way of examining the door to determine if it is defective. I am left to file a claim in small claims court if I want to try and get reimbursement. I would never recommend this brand to anyone buying an expensive appliance. Stay away from Electrolux.

I am so happy I bought this electrolux's it fits easily in my space. its so easy to operate. It's quiet, I just love it!

Purchased a brand new fridge, had nothing but problems with it as it does not work at all. Have had people come out to service it numerous times and still nothing. I have waited on hold on the phone for over an hour before having to hang up. Emailed three times and received nothing other than the automated response. Terrible customer service, terrible appliances. Would never recommend Electrolux and wish I had read previous reviews.

I moved into my new home last year. It was furnished with various Electrolux appliances, refrigerator, stove/oven, microwave. We decided to utilize the self-cleaning feature of our Electrolux oven model #EW30DS65GS. Well the self-cleaning feature worked fine but then the upper oven wouldnt work. It only stayed at 100 degrees. So I researched the issue and found that its a problem common to your dual ovens, they overheat and blow a fuse, blow the thermal control and may only need the reset the button. The button I understand is located in the back of the oven and were unable to get to it since its built-in and glided onto our Kitchen counters. This has been so frustrating!The manual doesnt warn you that there would be a problem with the oven when the self-cleaning feature is utilized. Had we known, we would have never used the self-cleaning feature. Now I have a nice Electrolux dual oven but the upper oven doesnt work. I think that Electrolux should provide concessions to people that have these products and cover the cost of the repair. It doesnt seem right that a common feature as self-cleaning would result in disastrous consequences when used. It appears that this is a manufacturing defect with the oven. I implored the company to assist me with this repair so I can take full advantage of my oven. It really is a nice oven and its a shame that it cant be fully utilized as intended. I spoke to customer assistance several times and emailed them with no avail.

My fridge was defective, it became evident 1.5 years into using it, but when I called I was told it was cosmetic and I had to pay for it myself. Then 5 years into it right after the extended warranty ended there was rust discovered in the back due to a hole because it was a defective product, the tech they sent made it worse by just covering it up. Now a 7 year old fridge... the entire back is rusted and now $3200 is gone. Knowing they made a mistake I am offered a 20% discount on another fridge. Customer service is nonexistent. Terrible product terrible service just awful! DO NOT BUY!

After buying a Sears top mount refrigerator several years ago, which was made by Electrolux, we had a service technician confirm that we are missing the connecting drain tube that would have routed the dripping defrost water from the freezer to the drain pan. Because the leaking only occurred sporadically, when the freezer was defrosting, it took us awhile to figure out the problem. The insurance company for Electrolux, (Sedgewick), wouldnt look at our claim, however, unless it was verified by a Sears service tech at a cost of $96.00. We are measuring 1-4 oz. of water daily that we are forced to collect in a cup, and empty daily, to avoid any further damage to our cabinets and baseboards. The replacement part is approximately $50.00 with at least 4x that amount in additional labor to attach it.This is unacceptable; that part should have already been attached when we bought the refrigerator. We are already out $96.00 for the service call that accomplished nothing. I specifically indicated to the repair center the part that we needed and this information was never passed on to the service tech. When we documented our complaints to Electrolux, a very unhelpful, and unfriendly Claims Representative made it clear that there was nothing they would do for us. We understood that because of the age of the refrigerator they wouldnt replace it, or pay to repair our damaged baseboards, but we had hoped they would at least reimburse the service call. Rather than spend any more money on this refrigerator we are going to replace it and never buy another Electrolux product.

I bought a front loader washer in February 2016, my Front loader is now having issues (April 2017). The door will not unlock and the washer was in a middle of washing a load with 8 min left. I cant get it to finish the wash or unlock the door. I unplugged it and tried resetting it by hitting the cancel button like the customer service rep asked me to do and still nothing. I called the Electrolux service dept. and it will take 4 days to even send someone out, plus had to pay $125 service fee upfront just to even get on the waiting list for repair. That lets me know their product is a piece of crap. Never again will I spend my money on their product. Anyone reading this DO NOT BUY ELECTROLUX.

The refrigerator stopped cooling. I registered a complaint (ref no PTNA 2210110036, dated 8 Oct 2011). The delay in attending to the complaint resulted in leakage of oil. I was later advised to get the compressor changed as oil change cannot be done. Even after compressor change, the refrigerator was not working and was taken to ASC and returned the unit with drilling in the back to do the work.How and with whose permission the drilling is being done? Is this the standard of repairing the refrigerator? Why should I go for legal proceeding against Electrolux under Indian Penal Court Section 420, 120B?

Two stars is too high but Im past angry, just very dissatisfied with my Electrolux appliances. Ive had major problems with my dishwasher. Within several months and after numerous replacements of the control panel, I was already on my third dishwasher. Its working now but it does a questionable job of cleaning. Some of the dishes come out dirtier than they went it. My inexpensive GE did a better job and in ten years I never had a repair issue. The dishwasher now just sits there looking pretty as Im no longer using it. I love my induction range... when it works. At 23 months not one, but two control panels went out. Electolux agreed to cover parts which Im told would have been a couple thousand. I paid a few hundred for the service technician. Repairs took approximately six weeks. Before and after the replacement I find myself making frequent visits to the electric control box to flip the switch and wait while the range reboots. This is extra irritating when I think food prep is almost done only to find the range top or oven is not working. Between the dishwasher and range I estimate Ive had 18 service calls. Each one of them forcing me to take anywhere from two to four hours of uncompensated time away from work. Ive not had any major problems with the refrigerator except that its poorly designed. When you close the freezer drawer, ice slides over the back of the container preventing the drawer from closing. We keep a yardstick nearby to slide the ice out as the opening is too tight to reach our arms in. Guests have needlessly apologized for closing the drawer too hard. Please! The filters need frequent replacement and are expensive. Our salesperson made no mention of this foreseeable cost. And the darn alarm doesnt work when the drawer is open (because of ice thats slid where its not suppose to) and the ice cream is melting; but it goes off in the middle of the night, screaming for me to come turn it off, when all that happened is the electricity went out for a few seconds. The range hood works okay but its noticeably louder now than when we first installed it. Through all of this Electrolux has been more concerned with the performance of the contracted technicians than with the performance of their appliances. Im at an age where lots of friends are doing kitchen remodels. I tell them all, dont buy Electrolux. Spend your $7K+ elsewhere; And they are.

Had a Dishwasher and Microwave go out on me over the holidays. I seem to be burning out dishwashers at an alarming rate, the computer goes bad or motor goes out, leaks, not having good luck. So getting away from Kitchen Aid and Whirlpool and seeing the problems the new Samsung was having (people pushing chairs up against the door to keep it closed) I decided to go with this dishwasher as it was rated number one on some testing something on another site. They glorified the thing as god's gift to the dishwasher community, so okay. Ordered from Lowes, took it home and installed it. The inside is a little smaller than my last Kitchen Aid so that takes some getting used to as I like to stick car size things inside, huge pots for making spaghetti for 20 people like five gallon stuff, doesn't fit. Regular home, will not have a problem with this dishwasher, I over do it. It cleans better than any of the dishwashers I have had in the past. zed Glasses come out cleaner or more clear, well everything you can see it, I am surprised. Drying kinda sucks. I had turned off my water softener to fill fish tanks and if you use hard water, it does not dry the dishes very well. Turned on the softener, use Jet Dry and it does okay sometimes I got to shake a few things to get them dry when I take it out. The controls is something else I don't like. Press the start button and nothing indicates you made it happen. However if you put your ear to it, it makes a little beep beep sound, very faint. Then you close it and does a little faint song as to say its going and you know its going. For the amount of money I paid for this dishwasher and how well it cleans, I am willing to overlook the small things and I don't mind drying one or two things by hand, but others might see it differently. I like it and its doing good, so 5 stars. One more thing, I do BBQ and no other dishwasher can get some of the meat pans clean. I usually wash them in the dishwasher just to make it easier to do it by hand. This dishwasher actually cleans the pans first time out. Makes me wonder how long my dishes are going to last getting blasted clean like that, but I like the less work that is involved.

I purchased 6 Electrolux appliances for my kitchen in 2009 (refrigerator, dual fuel oven, hood, microwave, dishwasher, mini-frig). Since that time they have ALL required repair. The refrigerator and dishwasher re in constant repair. I purchased this top line brand because I didnt want to deal with any problems. I also purchased a warranty on all the appliances because I didnt want to have any problems that would take time from my busy schedule. In the last 2 months I have had the refrigerator stop working (for the 3rd time) and spoil ALL my food. Sears took 4 attempts to fix the problem over the course of 3 week. The following day the dishwasher broke (for the 3rd time), draining 2 feet of water all over my kitchen. After 5 weeks and 3 service appointments - almost 2 weeks between appointments and 2 no shows my dishwasher remains broken and collecting mold. I will NEVER purchase another Electrolux appliance again. These products are complete junk.

Three years ago I purchased a French door refrigerator from Sears but was manufactured by Electrolux. Immediately we noticed the ice maker did not supply enough ice. Sears came out and replaced icemaker three times. Still does not supply enough ice but you get tired of appointments and meeting repairmen to make the same repairs over and over again. The last repairman said this was a common problem with the refrigerator I have. Last weekend I pulled open the freezer drawer and it fell apart. After spending an hour to make it functional I decided it was time to replace it. So this week I purchased another new refrigerator. One NOT manufactured by Electrolux.

Im writing this with 5 years of experience watching my appliances fail. It started with the warping of the pan in the built-in range and then the failure of the control assembly for that unit. Beside the fact that the racks are very difficult to slide in and out and dont fit well, I just figured this is just a case of a bad unit. Electrolux paid to have it fixed so I was ok at that point. Then the ice maker in the refrigerator quit working properly. It was intermittent, slow, and finally quit. Electrolux paid for this repair also... like three times. It worked for a while and started the same problem about a year later. I called back in and they said theyd replace the refrigerator... and they did. Later I received a mailing about what I think was a class action suit on this issue so I understand why they were so agreeable to replacement of the refrigerator.Next up is the dishwasher. Actually I dont believe it ever really worked that well because the touch pad was stubborn from the beginning. So now the touch pad isnt functional except for the start button and the normal button so no other features are available. Ive been told that the buttons are probably sticking and it needs a new part. Of course were now in our 5th year so the warranty is gone, and since Im going to replace the part, it will be on me if the part doesnt work when it gets here. The only other problem we had with the dishwasher was that something happened with the seal as far as I can tell, and it leaked water, ruining our hardwood floor under the dishwasher, in front of it, and some on the other side of the island. A hardwood guy tells me well have to do the whole room to fix the problem effectively. Its easy to see but were living with it.Just a couple days ago the microwave went out. No microwave and no convection. Check out the reviews folks, this unit is highly unreliable. I did find that Wolf makes one that will fit perfect for a similar price, actually a little less, and I suspect it will outperform this ICON by a landslide. We bought all these appliances for a new home we built. They looked nice at the time and of course we were sold on them. That company isnt in business anymore either. What a mess. I hope this review serves the public well but there are a boatload of reviews on Electrolux and it looks like an average of one star. Please pay attention and save yourself some headaches... buy something else.

We recently moved into a 4 year old home with 7 Electrolux appliances. In the short time we have been using these fairly new appliances, we have come to realize that 3 of them are in major need of repair. The home we purchased is in impeccable shape and well-cared for so I can only assume these appliances were well-cared for as well.Probably 1: Dishwasher. When running the dishwasher the soap compartment always had a large chunk of soap left in it. The dishes felt like there was a residue left on them. (Repair bill $210). Problem 2: Second dishwasher. When we put a rinse aid in the the appropriate compartment I believe it all came out during the next few wash. It should have been released during the next 155 washes. This left all my dishes with a film that could only be removed by soaking everything in vinegar. It could not be washed off with dish soap.Problem 3: Wall Oven. It takes about 25 min to get up to 350 degrees. Once it does it cannot hold at that temperature. The temp gauge will read that the oven is at the set temp but the thermometer I placed inside will read much lower. If I push cancel and set my oven to preheat, the temp gauge will then realize it is not up to temp and start preheating. (When cooking something as simple as cupcakes I have to continually reset the oven so that it will stay at a constant temperature.)I called Electrolux. Their only recommendation is to call a repair service for each appliance. They will not offer me any kind warranty even though these appliances are only 4 years old. I was told they are man made and sometimes things break. Sure I understand that but when 3 out of our 7 are broken in the first 4 years of use I believe that is an Electrolux quality problem and not just a fluke.

I bought Electrolux dishwasher, range, and refrigerator in 2009 from Lowes in Marble Falls, TX. The dishwasher was damaged when arrived, then not installed properly. After several attempts to get Lowes to replace it, and then several more phone calls with Electrolux, I finally had a new one installed. It always leaked, and I could get no one to take responsibility. It was the worst dishwasher I ever had, so I finally replaced it with a KitchenAid, which I love. The refrigerator is terrible! The filters need replacing all the time, the crisper freezes my lettuce, even on the warmest setting, so I can only use the right half of the drawer. The same is true for the cheese drawer. The ice and water dispenser do not shut off every time, which makes a huge mess on the floor. Came home last night from vacation, the CE alarm was going off, and everything in the refrigerator and freezer was ruined. Again, Electrolux will do NOTHING! I guess I will also throw the refrigerator out and replace it with a KitchenAid.

Do NOT BUY THIS BRAND! What a waste of money! My dryer quit working after 2 years; we called a repairman and he said there were burn marks in the control panel and would cost well over $700 to fix it. We will be buying a new dryer today and it will NOT be an Electrolux.

Purchased a Built-in microwave and trim kit from Electrolux. Go to install trim kit and imagine my surprise to find the Electrolux name UPSIDE DOWN! Immediately call the Customer Service Line from the number on the package. They take all my info and tell me that they would send me a new one. But now 4 months have gone by and I still havent received it. So I call the same number today, only to be told that they dont handle these items or complaints, cant order me a new trim kit, and that I should go make to the retailer to have replaced.

Almost from the beginning this refrigerator has had problems. The ice maker continues to be non functioning as well as the interior lights. Customer Service is good at one thing saying Im sorry. I have put more money into this appliance than any other I have purchased over the past 30+ years. I purchased a new switch hoping that would resolve the lights not working, however it looks as though the board is defective. In order to fix the ice maker and the circuit board, we are looking at approximately 1500.00.At this point, I am better off to purchase another refrigerator, obviously not this brand. You spend more money on quality products and this has been one time where this wasnt the case. If you look at all the reviews, Electrolux obviously needs to go back to the drawing board because consumers arent happy and the issues seem to be the same i.e. ice maker. This refrigerator is only about 6 years old and when you spend 3500 you expect it be in good working condition for many years to come.

I bought a Bosch DW, had it installed and then discovered that it didnt have a rinse-only cycle! So, I went back to the store, upgraded to an Electrolux and had the two switched out (with extra unintended expense, by the way, as the Electrolux was just a bit taller and required that I have floor tile removed - and reinstalled - in order for it to fit). That was 4 years ago. I purchased the extended warranty, just in case. But before the original warranty expired, Id had problems with glassware being cloudy, and with a garbage odor inside the dishwasher any time used the rinse-only cycle. (I always scrape dishes before I put them in for rinsing.) Repairman could never find the reason for the odor; plumber verified that the installation was correct and no crimp in the drain line. Odor continued. After another complaint, this time because some items on the top shelf remained dirty, repairman noted that the upper spray arm was catching on the wand that supported it. Fixed it, but have had intermittent similar problems. Had not called for repair, mainly due to the inconvenience of scheduling and needing to be home for the visit, but also because of some health issues that for a while diverted my attention. Now, after a few months of finding one or two items on the top shelf looking as if hot water never reached them, I called once more. Surprise! My extended warranty expired last year!!! (Upon checking, I find that the e.w. on my Electrolux oven has expired, as well.) I was never notified of the need to renew either warranty! The customer service rep with whom I spoke about this earlier this week admitted that there had been a problem with their notification system, but suggested that I had the responsibility of keeping up with that sort of thing!! I will NEVER purchase another Electrolux product, which, by the way is nothing more than a dressed-up Frigidaire. I have Frigidaire front-loading washer and dryer, which I hate (washer door will not close properly and dryer never has dried sheets or towels on the first cycle!) and about which repairmen just make excuses. Stupid me, I didnt know that both brands were essentially the same. Bottom line, count me totally dissatisfied with both labels!!

Our experience is very much in line with previous reviews from other people. We purchased a refrigerator for a tenants apartment in February. It broke in June and the run-around started. 5 on-site calls from technicians and the problem couldnt be solved. We meanwhile purchased another unit from a different manufacturer and Electrolux insist to send another technician. Never seen anything like this ever before (we probably purchased 50 or 60 refrigerators over the past years). The time wasted by us, the tenant, customer service staff and money for the technicians could have bought 5 top of the line appliances... Never again and I will take Electrolux to court. No way that we spend another minute to entertain another service call. We want our money back.

Remodeled a kitchen with all Electrolux appliances (cooktop, double oven, French door/ bottom freezer). Started having problems with the fridge shortly after purchase. After several repairs to the ice maker, the appliance store replaced the entire refrigerator. Continued to have probs with the ice maker = more repairs and thank goodness under warranty. We then moved to another state and brought that fridge with us (it had cost us > $3000). Bought the extended warranty because we had had so many problems with it (aka more money spent). Had to have further repairs done and the motherboard was replaced under the extended warranty.Remodeled our new kitchen with more Electrolux appliances minus a fridge. Over the past 5-6 years we have spent $15-20000 on Electrolux appliances. Wanted nice looking and (we thought) reliable, high quality and dependable apps for our $$$ spent. Have continued to have probs with the refrigerator ice maker - a very moody part/worked when it wanted to!!!Several days ago I took ice cream out of the freezer compartment and it was almost melted. Thought maybe I hadnt properly closed the door (although a signal should sound if this were so). I rearranged a few things in the freezer and made sure the door was solidly closed. No change. The temp gauges on the front panel were still registering 0* for the freezer and 37* for the fridge. A thermometer showed 10*/freezer and 45*/fridge and these numbers worsened over a couple hours. I was lucky enough to have some freezer and fridge space in an older refrigerator to store food products.Today the appliance repair guy told me that there was a freon leak in the ice machine and could be repaired for ~$1000. But being an honest guy he said the best thing to do was to take it out back and shoot it and forget about putting more money into it. The prob would probably happen again and again. We are going to purchase a new refrigerator- NOT ELECTROLUX- NOT EVER AGAIN!!!! The Electrolux Customer Service Dept was going to give us a greatdeal of 30% off of parts - ordered from them of course!! Thanks but no thanks. After spending so much money on Electrolux already I am angry. Does anyone know about any pending legal action against Electrolux? After reading reviews, I am certainly not an isolated case.

The washer started squeaking while spinning after 2 months of utilization. Called customer support and firstly they asked me if I unplugged the washer (not sure what is the connection between the 2, but ok..). Then they said that I have to pay for the service and when I told them that the appliance is in warranty they said that I have to pay to unstack the dryer (which is on top of the washer) at least (!). Be prepared to pay $135 with tax. :( They booked a service provider that was not covering my area, so I had to call again and when I told the customer support about this, he pretended he cant hear me and hung up on me. So I had to call again. I am very frustrated with the customer service as well as with the payment I have to make even if the appliance is in warranty. I will never buy Electrolux and would never recommend it to anyone. An appliance that starts making that noise after 2 months of use is not a good appliance!

BUYER BEWARE!!! When my boyfriend and I bought our house, we purchased an Electrolux washer and dryer set. Since we purchased them, the washer has leaked into the drawer randomly and the dryer has burned our clothes multiple times. They have replaced the back grate 3 times already and it keeps turning black and burning our clothes. Now it’s been fixed since yesterday and the grate is black again. Upon further research, I’ve found multiple people with the same complaint. Please do not buy anything from Electrolux. Their products suck. Their service sucks. Their accountability sucks. I want a new friggin dryer!!!

After having replaced my LG washer with the Electrolux Luxcare Washer in early January, I was so pleased that I immediately ordered the matching Electrolux dryer. I could not be more pleased! I have not experienced any negative issues. I am a strong believer in Electrolux products as I have an Electrolux dish washer & refrigerator. My clothes are cleaner than ever and the dryer does not wrinkle my clothes! I love the light in the dryer too.

Induction oven has been broken more than it has worked. They have a terrible repair company come out to fix it. I have to wait for a different part to come in each time and the part never works so I have to go through it over and over again. Didn’t have a stove for two months. They finally get it working then it blows again. Still will not replace. Will never deal with Electrolux again.

We purchased a new French door refrigerator with an external ice dispenser 4 years ago. The only problem is that the ice cubes have black circles on the bottom. Electrolux has been here every year since to fix/replace the tray in which the ice cubes are made, as apparently the metal from the tray attaches itself to the bottom of the ice cubes. I asked if they were possibly toxic and the reply was that this was not a known problem! They have offered me a 50% discount on a new refrigerator. Right. Like Im going to spend $2000 to get a working icemaker. What is most surprising is that they do not seem to care at all, and of course speaking to anyone who might be concerned is impossible. Never, never again.

Electrolux Dual Fuel defective Oven F15 motherboard - To begin, the word motherboard defines the perfect depiction of the defective range (item/product) the Electrolux company manufactures. I recently purchased a home that included a 30 slip in Electrolux dual fuel range that the previous owners had originally paid over $2,900.00. Having seen the wonderful Kelly Ripa television commercials, I figured the product must be good if she endorses their products. Within 2 months of having lived here and using the stove, the F15 code has flash on the motherboard of the range which then also shuts down the use of the control board. Doing some investigation, I learned that the previous homeowner had already replaced the motherboard 2 times previously since owning the range. Now into the two months of new home ownership, I am glad that I had taken out a homeowners warranty to cover repairs in the new house. I just got back from Best Buy and hhgreggs to price out a replacement range and was shocked to see Electrolux continues to produce the same style range (which at hhgreggs price was over $3,000.00). Thank God I had my homeowners warranty to replace the motherboard until I find a new replacement range and dump this inferior product. Kelly Ripa... You sold customers down the river with a BAD product that is not backed by the company making it.