Purchased this brand new AC from my air conditioner specialist not quite 2 years ago and have had a few problems that make me NOT so happy. First it was the compressor failing which had to be replaced, under warranty. Great but the labor was not under warranty so that cost me $175 which doesnt sound like a lot but when you shelled out $4500 for a new AC just under 2 years previously it is a big deal. He installs that and puts some fluid that was recommended into a valve and off he went. The AC worked for about 3 hours before it went bad -- froze up. He came over in the evening and looked at it, and said now it was the valve that he had gotten a service alert on. Although he put in some fluid as they described apparently it needs to be replaced again. That is under warranty BUT over $500 in labor and cant do it then. Will have to come back and do it. So $675 worth of work on a NEW air conditioner and 4 nights without AC in August in Florida. Had to move my pets out of the house with me for FOUR nights. Not good!!!

Water heater will not start up and has gas. You cannot ignite the water heater and instead has some damn Chinese electronic ignition that just stopped working. No gas smell, no safety issue - just stopped working. I am 57 years old and never had a water heater just stop and only six months old. I have never had a water heater that cannot be manually started. This is nuts.

I purchased a new Rheem water heater in December of 2021, 3 weeks later the electrical heating control unit failed per plumbers diagnosis. He recommended exchanging and installing another water heater. Home Depot was great about the exchange but Plummer said I would have to pay for the labor as he has had problems in the past getting paid by some manufacturers. So I paid him and then filled a claim with Rheem get reimburse... Im still waiting on my money and they are not responding to any of my emails. :-(

Rheem Heating and Cooling - I called this number 1-479-646-4311 since I didnt see any contact number for customer service in their website. It is a good number for a low quality heating and cooling products business. Rheem is not a good company because they sell lemons for heat pumps. I had to spend more than $2,000.00 for a 3 years old unit in repair labor and R-410A. The unit had the reversion valve replaced before (only parts are covered by the Rheem warranty), more than a year ago, and now it needs the txv to be replaced. The unit was still leaking R-410A according to one HVAC technician that recharged the unit couple times. The contractor (Rolph HVAC from Seaford, Delaware) that installed our heat pump does not do business with Rheem, according to the owner/representative, because of bad experiences with that company. When I talked with the customer service representative from Rheem to complain about our heat pump, she said that Rheem will replace the part that is on warranty, but labor costs are between the customer and the installer. I had to explain to her that because of a defective unit from her company (Rheem), I had to spend money every year on repairs for a new unit that is only 3 years old and that should not be that way. This unit should be working without any issues for many years and should not be like what it is now, a money waster. The customer representative was helpless, and she referred me back to the company (who are making money out of this situation, of course) that installed the unit. This is not right - selling and installing defective units so the customer have to pay for repairs and labor for a brand new cheap Chinese heat pump unit. I will never buy a Rheem product again since they have these cheap Chinese defective new products and bad customer service.

I have had this water heater for 1-1/2 years and every 6 months have to have the igniter changed. Getting very expensive for the part and labor. I could have bought a new water heater (certainly not a Rheem though). They know they are having a problem with this so why aren’t they fixing it to make their customers happy. This Rheem gas water heater is CRAP. I always thought Rheem had a good name and quality product. Not anymore. Do not buy from this company. Only wish I had researched before I bought it.

I needed to purchase a new natural gas water heater because my Rheem / Rudd brand started leaking. It was installed in 1992 so I figured I couldnt go wrong buying another Rheem. Bought it at the big box store, took it home and had it installed within an hour. I tried to start it up using the easy start system, but the pilot would not stay lit. They idiot proof these new water heaters so you cant actually access anything or complete any kind of small repair. All over the box, the tank, and instruction manual it says that I cant return the unit to the store. I have to call their 1800 number and get assistance. This is where things get interesting. I called the number and explained what was wrong. The support person walks me through the same stuff thats written in the instruction manual. He comes to the conclusion that the unit is defective and tells me a work order will be created and within one day someone will call me. Of course a day passes and no one calls me. So I call Rheem and they tell me that a local company has the work order. Called the local company and they tell me that they dont have the part to fix the tank and they can’t come out until Rheem sends ME the part. I call Rheem, and of course they tell me that they wont send me the part and that the local company has to first come out and diagnose the problem. At this point I am angry and explain to them that it is the middle of winter, I have two small kids and just want hot water. I ask if I can return the tank to the store and they tell that they wont authorize a return until the unit gets diagnosed. I call the local company back and they tell me that Rheem is giving me the run around and that the part is probably on back order so it could be weeks before I get the problem solved. He tells me I would be better off dealing with the big box store. I called the big box store and explained the situation and they agreed to take the unit back as defective. The big box store and the local company apologized. Rheem were jerks. I hope the company goes bankrupt and all of their support people lose their jobs and have to go without hot water.

I recently had a new Rheem air conditioner/heat pump installed. The Rheem service partner, Blanton & Sons, did not disclose that the Rheem unit they recommended does not qualify for the federal energy tax credits from the Inflation Reduction Act. Further, the contractor indicated Rheem does not have equipment that meets the SEER2 rating requirements for the tax credit. BUYER BEWARE! The tax credit for a split unit is $2,000, so be sure you get equipment that qualifies for this credit. Don’t trust Rheem or their service partner to disclose their noncompliance before you agree to install a unit. Consider other manufacturers.

I purchased a brand new 40 gallon Rheem water heater in November of 2019. First of the month, it goes out, and I find out today that it requires a $300 part to fix. Im just past the year warranty on parts so for a brand-new appliance I have to pay basically half the purchase price of the water heater itself just to possibly get it back in working order. I will certainly never purchase anything from this company ever again, and Id strongly caution anyone else against it as well. I have never been this livid with a company in all of my 40 years.

What happened to the Rheem quality that I grew up with. This unit is only 3 years old and began leaking at the base below the lower T-Stat. It caused severe water damage to the interior of my unit. My plumber shared that the quality control on the assembly line is poorly managed. Examples of units that have failed revealed only partial interior glass lining which instantly began rusting and a thinner gauge of metal used to build the tanks.

I had a new water tank installed about a year ago. Recently the gas control valve failed (a known factory defect, per Rheem authorized dealers). I incurred an almost $400 labor bill to repair it. Was on hold for an hour and Rheem refused to offer any reimbursement for the labor. DONT BUY RHEEM! I have NEVER had a valve fail at all, let alone this quickly, on hot water heaters from other manufacturers. Would rate Rheem 0 stars if I could for both their responsiveness and customer experience.

The pilot and the gas valve both failed one month after warranty for my Home Depot Rheem gas water heater expired. The 2 parts cost 700 + 150 labor. Same price as a new heater. Rip off company. Also Home Depot recommended a company who did the initial install who charged as much to install as the heater price of the heater. Don’t buy Rheem! And don’t go through Home Depot.

I purchased a 30-gallon Rheem water heater on Black Friday 2014. And it worked fine for about 45 days. Then I had to light the pilot light for the first time. So the heater worked for several day after. Then I had to light the pilot again and it worked for several more days, again. Thereafter, the pilot light had to be lit, but then would only stay on less than an hour. Then I lit again. The next day it was out. So I called tech support and they ask for pictures of install. I send. By this time, I call my plumber who installed unit. He could not get it going. So I call tech support again, they say thermal couple is bad and they send one. Their plumber comes out to install and the darn heater still wont light. So he call company and tells them its the igniter switch wire is bad, they send that out. Their plumber comes back, installs switch, gets the heater going. Within an hour, its back out. So I call tech support yet again, the guy says its the control now, so hell send that. Now it wont light, so hot water. This has been a nightmare. I will not buy another unit from this company, this has been hell. Stay away, you wont regret it.

I purchased three separate Rheem HVAC units for three of my house. Has one unit failed within three months and needed a new water pump. One unit failed within 9 months and needed a new fan motor and the third unit managed to last two years and needed a new condensing fan motor. For what you pay for these systems I cant even see one of them failing this quickly but three systems is inexcusable and I dont run my air conditioning hard at all. I keep my house at 81 degrees and the two other houses are kept at about 75 or 76 degrees. There is no excuse for these units to fail this quickly.Every time I call Rheem they just tie me up in questions about serial numbers and product numbers and they never give me a firm answer as to why the systems failed so quickly and they obviously have never made any offer to reimburse the expenses of repairing these systems. The first two were covered under the warranty. The third one was not because it failed in two years so I was stuck paying for the repair. Im actually afraid to use my air conditioning for what might break down next and I cant see these systems lasting 10 or 20 years. If theyre breaking down like this now I dont know who regulates HVAC companies but Rheem needs to be reported. They are either making substandard products or they are pawning off reconditioned systems as new systems.

I purchased Rheem water heater in May 2017 form Home Depot. After installation it didnt heat water in 24 Hrs. $350 paid to plumber. Then go back again to HD and buy another one which also after another $350 installation stopped working after a day. Plumber has no clue how to debug this as the unit is completely closed, no way to see if even pilot light is on. It has 5 LEDs but the code can be deciphered into many different things that could be wrong. Then my property manager cleaned the blower and it worked again for 15 months. It seems just by sitting in Home Depot it collects dust in the blower. Then when it stops to run again after 15 months, I get another supposedly Rheem certified plumber to debug it and pay $195 to basically get bad reviews of Rheem and no real debug information. I call Rheem many times and get a part shipped by them which again after calling the plumber and paying $200 doesnt work. I then start to debug it myself with tech support and this time they want to send me blower. By now 5 days have gone by with tech support, Fed Ex shipment, etc. But they miss sending me the blower and I lose one more day. By now I have lost over $700 dollars on plumbers for this Rheem water heater. I call the tech support, give them piece of my mind and of course she has no empathy for me and escalates the call.The customer support manager is very well trained (A+), listens to my frustration, empathize with me, apologizes and reacts right away by authorizing a return to HD. So, I go to HD and after spending another 1.5 Hrs I could return it with help of a plumber (spend money again on the plumber). But I did get back full refund of $965 + Tax for the water heater in Home Depot store credit (not the best option but better than nothing). I am overall very unhappy with Rheems quality but I doubt if any other brand is any better. It seems A. O. Smith is also as bad. I have taken a leap of faith now on Bradford White as thats what my plumber sells and installs. So, basically I am out about $1100 dollar for choosing Rheem (2 installations, 2 repair visits) plus so much grief and days without hot water.

Ever since this heat pump was installed I have had problems with it. Various heating contractors come and charge me money to try to fix the problem but to no success. Only temporary fixes. I tried to contact Rheem as I feel the unit is defective but no one gets back to you or takes time to help or access the problem. Very dissatisfied and would not recommend Rheem to anyone who needs a heat pump!

I have been on hold going on 30 mins trying to reach someone while my hot water heater is leaking all over my basement! Its only 2 years old! I will never use this company ever again! What a rip off! Take your business elsewhere!

We installed in January 2010 an RGRM 95% efficiency brand new furnace with an authorized contractor from Rheem. In September of 2010, we had to call the dealer to help turn the furnace on. We are once again unable to get the furnace to turn on this October. The Rheem technician is asking us to call the dealer back in and pay for labor. This is a brand new furnace, why should we have to call the dealer in every September/October to help start this furnace? Obviously, we have a faulty unit that Rheem is refusing to help us with. An older 30-year-old furnace did not give us any problems. This is supposed to be a brand new furnace and Rheem is asking us to purchase an extended warranty

I bought Rheem water heater and just after the warranty the tank started to leak. Had throw out to the garbage. Never buy again. Very unreliable product. I had to repair the entire floor due to the flood caused because of this water heater.

After less than 2 years, our Rheem hot water heater needed a new gas controller. Took more than 3 months to get the right parts, with mistake after mistake. Finally just got a new hot water heater. I will never own a Rheem again.

I wanted to buy a Rheem Lifetime warranty Marathon hot water tank. They advertise that it will never need changing and will save you so much money in the long run. I was so excited I would never have to change it again... it seemed worth the extra cost... for sure. Luckily I remembered that my insurance requires that hot water tanks be changed every 10 years so I asked the insurance if they will accept this lifetime unit forever and they said NO. My insurance told me that 99% of insurance companies will still require that the unit be changed after 10 years regardless of the manufacturers warranty claims. Note: I am in Canada. Buyer beware!!!!

First of all, because this is a new tank, the parts are not available in stores or from suppliers. And of course it always works out that things quit on a Thursday or Friday. That said after a misdiagnosis they sent me a part that worked for one day then quit but being the person I am, I dug farther and found that what they said was broken and the part that was broken were two different things. They sent me the assembly for the igniter, the problem was a cheap weld job on the circuit board. A piece fell off and I resoldered it which fixed the problem but created another. They wont send me a new part under warranty as I modified it in their words. I never heard such a crack but anything to not have to warranty something. Moral of the story is buy a reputable brand with parts that can be purchased off the shelf. When youre out a thousand bucks and have no hot water, youll remember this if you buy what I bought. Model XG50S09EC40B0 by Rheem and I bought mine from Home Depot. They had no parts and offered no solutions.

If you thinking getting a tankless water tank think about it. It can take up to 75 second to get hot water, if you do not have a recirculation loop in your house forget it. The Rheem does not have a buffer tank in the unit. You will have to get install a recirculation pump and a mini water tank beside to keep a certain quantity of hot water to be use until the tank warm up the rest of the water you need.But if you go for Navien NPE series you will need just the recirculation loop. That brand have the buffer tank inside the unit. And you have a app to change the temperature of the water from anywhere is your house. If I knew that I would go for that one and the price is less than Rheem and better guarantee. Do not trust any sale rep who come to your home. DO YOUR RESEARCH BEFORE YOU GO FOR ANY TANKLESS WATER TANK. AND KNOW YOUR HOUSE PLUMBING.

I installed several same type of Rheem water heaters in my apartments. One of them keeps turning off pilot. I called the Rheem customer support and technique support several times. Every time, I have to wait for long long time before I was able to talk to the support. Every time, they sent me a new pilot assembly since my water heater is still under warranty. I have to spend a lot of money to hire professional to install the pilot for me. The latest one was installed last week but the pilot was off again today. I think that the water heater really has a defect since beginning so the pilot was off again and again since my another same type of Rheem water heater works well so far that was installed in another apartment within the same fourplex building. The two apartments and locations for the water heater are identical. Honestly, I requested Rheem to replace the water heater for me since it is under warranty and it has defects. But Rheem refused to replace my water heater, instead kept sending me a new pilot. But every time, I had to pay for professionals to install it. If the water heater has a problem, I dont think that it is useful to change the pilot again and again.

DO NOT PURCHASE A RHEEM WATER HEATER! If I could give them zero stars, I would. Our water heater started leaking 2 yrs after install (rusted out). The DAY we were getting a new one, the front panel burst into flames, resulting in a call to 911. Thankfully, we were home, or our house would be gone & our pets would be dead! My husband took it back to Home Depot, but because we didn’t have the receipt (?!?), they would only issue store credit. They only sell Rheem, so NO WAY we’re we going to get another one. We went to Lowe’s and are out another $410 for a different brand.When I called customer service, I spoke with 3 different people. NOT ONE of them apologized or showed any remorse for our house fire; in fact, they didn’t even sound surprised. The Sr. Rep I spoke with (who claimed she was the highest up person I could speak with over the phone) tried to tell me it was our fault (no), our electric system (no again), and then tried to tell me it was Home Depot’s fault (they didn’t make the unit, YOU DID!). They were HORRIBLE, and tried to buy me off with a $100 “Customer Satisfaction Check”. I declined, telling them that didn’t cut it; I wanted the full price of the new water heater I had to buy out of pocket. She continued to be rude, refuse, and treat me like a know-nothing nuisance. All I was ultimately given was the address & email of their corporate headquarters to take the matter further. (Apparently there are no phones at corporate.) So now I’m gathering up all of my documentation (fire report, photos, etc.). If there’s a lawsuit forming out there, I’ll GLADLY join!

Purchased model #M061516469, 12-year warranty, 50 gal. unit (Serial XG50T120DU36U0) on Feb. 17, 2015. In mid August 2016 the unit began making a banging noise. Turns out the burner assembly was failing and the banging were actually mini explosions at burner shut down. Remember this unit had only been in service for 17 months. In Sept. 2016 the burner assembly was replaced, labor and parts were covered under warranty. Fast forward to Feb. 2019. The banging started again. Following Rheems advice to begin warranty replacement of any failing parts a plumber came out to diagnose the problem. For a mere $215 the plumber told us what we already knew, burner assembly failure. This time the cost to diagnose came out of our pockets since the warranty on labor is only 3-years, the warranty on parts is 12-years. The cost to install the new burner assembly was to have been an additional $225, but the plumber was going to give us a discount and only charge us $175. As it turns out installation of the burner assembly would be zero because the part is OBSOLETE! Yes, parts on a four year old 12-year parts warrantied water heater are obsolete. With that said the solution offered by Rheem is a warranty replacement of the entire unit!! We have to remove the old unit, take it to Home Depot, replace it with another Rheem water heater and bring it home. If we want it professionally installed the cost is on us. This just boggled my mind! These heaters are extremely expensive. To have such an expensive unit fail, not once, but twice within four years, then have the company render it obsolete as to require replacement is just beyond me. I hate to think that Ill have another Rheem product in my home that is destined to fail due to obsolete parts before its even close to the end of a 12-year warranty. Rheem should have absorb the cost of professional installation of their expensive parts obsolete four-year old unit. Seems like it would be the right thing for Rheem to do.

I have a small apartment building that was serviced by a 40 gal water heater for over 10 years without one problem. In the last 2 years I bought a 40 gal Rheem water heater and it failed. I was told it was too small, so I purchased a 50 gal Rheem water heater which failed in 6 months. They sent me parts and it failed 2 additional times. Each time requiring a whole new boiler, valve, and thermostat assembly. My question is how did one 40 gal last 10 years and I can’t get 3 years out of a water heater with new technology and a larger capacity? My calls to Rheem were in excess of 30 minute wait times and 20 + callers ahead of me. Another bad sign!

My 2 year old motor on top of my condenser failed. It cost me 399.00 for labor. The manager of the company told me that the motors are often failing. They overheat and fail. I called Rheem, and was told the supplier’s representative could help. The manager told me they have tried with no success. He told me that they no longer recommend Rheem. I thought they were the best. I am extremely disappointed. There needs to be another class action suit, like there is against Rheem for their faulty aluminum condensers.

I wish I knew now what I should have known then. I purchased a 2.5 ton Rheem unit in Jan 2012 and had it installed for my 1000 sq ft condo in AZ. No problems at first but then in Aug 2016 the unit started blowing hot air and had techs come out. After spending almost $1000 for coil cleaning, new blower motor plus other stuff the unit was running again. Then in 2018 it started blowing hot air again. This time I had a handyman who was working on my condo told me the coil were frozen over and let it run blower only for 24 hours and let it thaw out, that worked. Now forward to Aug 2020 in AZ with the temps averaging 114 outside plus covid happening the unit again started blowing out hot air. Techs again come out. Tell me it needs parts, Freon, new condenser and maybe that would fix my problem. It would be about $4000 and it was not guaranteed. It would not happen again. I was told by two companies that Rheem units are a piece of crap and they do not sell them at all. I purchased another new unit. I do not think things should break in less than 10 years. Wish I also knew that Rheem has lawsuits against them in 2014.

The company recalled the unit. It started a fire in my house. They didn’t bother to ask if everyone was ok after the fire. They wanted to repair the damaged water heater. It was totaled. The fire department pulled out the electrical system to make sure the fire was out. I sprayed a whole can of fire extinguisher in my garage. Made a huge mess. Didn’t care. I called. They said they would find a technician. They didn’t. I had to find one. Finally after a lot of calling found one. Got amount authorization from them. I submitted my invoice twice instead of invoice and receipt, resubmitted with corrected info. Now they want my credit card bill to verify the receipt was real!!! They all need to be subjected to having on fire in their home. So they also won’t cover the extra $200 for the new water heater which I wouldn’t of had to get if the one they sold hadn’t started on fire. So please don’t ever buy anything from them. Put them out of business!

2Nd water heater in two years, this one I just bought on 4/21/2021 and 3 days later it won’t light, I call them and they tell me they will ship a part which will take 2 to 4 business days after several days of waiting for the warehouse to get the order and ship it, don’t buy this crap. They are the worse, 500 dollars for a piece of ** and no hot water for days.

I bought a Rheem furnace 2 stage variable speed and A/C unit. It was installed in summer. In winter, I noticed that furnace kicks in directly in the second stage and never works in the first stage. It is too noisy and heat variations are high. I tried for 3 months to determine the contractor to come and fix the issue. It was not an emergency, but the unit was under warranty and did not do what was supposed to do. After 3 months, the contractor comes and tries to call the dealer in order to get support from them as the contractor did not know what to do (despite the fact it seems a very simple setting). I took 2 days off, and every day the contractor cannot reach the dealers technician despite the fact that this was scheduled in advance. I was frustrated and tried to send a complaint directly to Rheem. I filled in their contact form (there is no way to contact them via phone) and wrote a long note venting my frustration and bad experience with the whole chain. And at the end, when I tried to submit, it didnt go through. I tried 6 times and every time, it failed without telling me what the error is. So in the end, there is no one to contact at Rheem to explain the situation, and how the dealer and the contractor and possibly the quality of their product affect their reputation. In the end, I am a very unhappy Rheem customer, and I would never ever recommend someone to buy a Rheem product due to the overall experience I had with all 3 entities involved (producer/dealer and contractor).

Purchased new unit R410A and within 1 year it had a leak and every 8 months to a year there is another leak or a bigger leak. This has cost me a fortune already for the new a/c and every single visit. I live in Florida and 3 times this week it has been fixed and leaked again. Each visit is several hundred dollars with the gas that gets pumped. Serial # 7692N160901536.

We had this water heater installed thinking we had gotten the best on the market. However, upon installation, it would not turn on. Found it was a crimped wire when we installed a replacement part they sent us.We have had not real hot water since the installation. Apparently the model XE50T12EC55UO re-positions itself to OFF every time there is power disruption. We live in an area that the energy company has the ability to shut off your hot water tank to save energy as well as have power failures. This means we HAVE to reset our water tank every time or we have no hot water. When we spoke to customer service, we were told that is how the tank works and we should have done our homework before buying the tank - No one expect that from a hot water tank!

I Purchased a new Rheem 3.5 ton heat pump system in 2011. In 2014 the A-Coil in the air handler started leaking freon and the system shut down. Rheem replaced the part under warranty but would not reimburse me the labor or the freon which cost $450. Then in 2016 the replacement coil started leaking just like the 1st replacement. Same story, Rheem replaced the part and I was out another $450. Now its November 2018 and the 2nd replacement coil is leaking and I have no a/c. I have heard from HVAC repairman that there are many other people in the same situation and Rheem refuses to make any changes or improvements to the coil, so I expect this will go on indefinitely. Stay away from Rheem!

We have an Apartment complex that has 58 units. In 2011 all 58 units were replaced with Rheem water heaters as part of a state tax incentive. Over the last 3 years we have had issues with 8 units, 5 of which needed totally replaced. The water heaters were all purchased from Home Depot and seem to be a different model than other common Rheem water heaters.

I have had good luck with Rheem gas hot water tank. I bought it 23 years ago, installed it myself and it is still going. Since that time I have added a garage to my house and want to put it in the garage. I am going to buy a new one because I am on borrowed time with it now and my next one will be a Rheem unless someone knows another one can outlast mine?

I purchased a Rheem 50 gallon water heater in 1/2017 with a 6 year warranty from Home Depot. Its leaking & cant be fixed by me. I called Rheem today & you have to have serial # in order for warranty to apply. The Serial # doesnt come on the packet of info, or embedded into/on the tank, it only appears on a sticker which is put on the water heater itself, in the spot where water (if theres a problem, which there is) can run over. You cannot read the serial # & even if you have the warranty, they cant track down by your name only the model # & yes, thats right, the serial #. Is that ridiculous? Yes it is.

We purchased a 10-gallon water heater for my office just to run the DW and hot water for the sink - no biggie just 4 people in the office. Called Rheem. Gave them all of the info. Told them where it was and they said basically ** you since you did not put it in your house, your warranty has been downgraded from a six-year warranty to a 1-year warranty. DO NOT EVER BUY ANYTHING WITH THE NAME RHEEM ON IT EVER.

My Rheem heat pump is barely 2 years old and Ive had to have the refrigerant filled up 3 times!! Last winter, unknown to me, it all leaked out after being filled in June and my heat bill skyrocketed to between $200-390 for 4-5 months due to not having the refrigerant in it. Then this morning I had to have it serviced again due to no refrigerant. Thats how I found out about the defective copper. My serviceman finally told me what the problem is. My heat pump is supposedly under full warranty, but, and because of, RHEEM using this faulty copper, I have to pay for the refrigerant, and the labor to have new coils put in to replace the defective ones!! Im on disability and DO NOT have the money to get it replaced. I am still paying off loans for the heat bills this past winter. The labor is approximately $300-500 to replace the bad one, with the cost of the refrigerant on top of that? Please help us wit h this.In my opinion as a consumer, if they used faulty material, why do I have to pay for it to be replaced? I had good faith that this was a brand new, in working order, heat pump and ac unit. I read a lot of bad reviews on this manufacturer and am wondering why no one is doing anything about this? We spoke to someone from the company this morning and yes, they knew about the issues that myself and apparently, hundreds of other people, are having with this manufacturer.

We purchased a Rheem 40 gallon hot water heater yesterday and had it installed by a licensed plumber this afternoon. Install went fine. Turned the water on and then the electric on, and waited a bit so the plumber could make sure all was well. All was not well, the water did not heat. Our plumber ran through the typical diagnostics and came to the conclusion the water heater was bad. Yes, it was bad, but the Rheem customer service was worse. This is a brand new water heater and they have said it was 3 different problems and they will send out a part. We wait for the part and then they will send a tech out--so we could be without hot water for more than a week--they could not give a darn. Brand new and this is the customer service you get--please folks, do not buy a Rheem. This story has a happy ending only because Home Depot in Holiday, FL is awesome. They are replacing the thing and going above and beyond for us. THIS is why we only use Home Depot. Rheem, take a clue from Home Depot and amp up your customer service or you wont have any customers to service.

I purchased/installed a 40 gal GE hot water tank from Home Depot just 1 month ago. Its a model SE40M12AAH, w/12-year warranty, and while its a GE brand believe the mfg is Rheem.When the top element is on the tank makes a loud hissing noise and you can almost hear it heating the water. This noise is constant when the hot water was just used, or is running. I cant even stand to work down my basement anymore because of this obnoxious unbearable noise. Sure am glad its not installed on a first floor living area.I called GE/Rheem technical support and the rep asked me what kind of water supply I have? I told him well water but its filtered, doesnt have any iron/sulfur/minerals, and is as clear as spring water.He told me the the top element probably has sediment built up on it and I need to remove it/clean with beach. I told him Ive lived here for 26 years, have had 3 hot water tanks, and none of them ever made this loud noise. I also asked how sediment would build up on the top element since if there is any it would build up at the bottom of the tank? He said I will still need to pull the element out and clean w/bleach. I asked him what tool I needed and he said I need a 1 1/2 deep-well socket to remove the element or a plumbers element removal tool. Think this is called a element winch. Regardless, I dont have one and he told me I will need to get one.The tech did say he would send me a complementary replacement top element.I cant believe after just 1 month of use Im expected to work on this new hot water tank. Should I expect this every month?? I purchased the more expensive 12 -month warranty hot water tank since I thought it would be better and last longer. Its already turning into a nightmare and wish now I wouldnt have gone with GE/Rheem.In looking over the warranty there is a 1-year full warranty where they are supposed to send someone out to replace defective parts free of charge. I sure wasnt offered this service and I saw nowhere in the warranty where they mentioned well water may be a problem. It sure wasnt with the other tanks I had including 2 which were Rheem brands.It should also be noted this tank is listed as a self-cleaning tank so how could any sediment be building up on the elements already?They sure dont build them like they used to. I also miss the exterior bottom thermostat control knob for turning down the temp up/down as needed, or down when you are on vacation. Now you have to remove the bottom thermostat cover, and insulation, to turn the temp up/down with a screwdriver.Ive yet to contact Home Depot on these hot water tank problems and it will be interesting to see what they say.Its kind of ironic Home Depot raised the price on this tank to $366 from $319 a month ago. Nothing like paying $47 more for a hot water tank Im already having problems with after 1 month of use.

I purchased a Rheem hot water heater a year ago and it stop working. I called for assistance, and got a girl who talked to me like I was a child she was very rude. Rheem customer service experience was one of the worst I have ever experienced! If you want to waste money, time and get insulted purchase a Rheem!

Replaced my old water heater three years ago with a six year warranty Rheem water heater. It is leaking profusely from the bottom, damaging a wall and custom wood cabinetry in my kitchen. Quoted $700 dollars, by Home Depot (they did the installation) to remove the faulty water heater and replace it, which Rheem does not cover. Why should someone be charged such exorbitant fees to remove and replace a defective water heater, under warranty?

I had 2 Rheem HVAC units oGas/AC) installed in my home in May 2014. One unit is for upstairs, the other for downstairs. In October 2018, the downstairs unit would not cool properly, low on freon, technician added freon and a sealant to hopefully seal the leak in the A coil. Then May 2019 the upstairs unit A coil had to be replaced. Now today June 24, 2019, the downstairs unit A coil has to be replaced (guess the sealant did not work). By the way, according to the technician who installed the unit and did the repairs, in the upstairs unit stated that the warranty did not cover or expired?? Do money out of my pocket for PART & labor.Now today the downstairs unit needs A coil replaced. I contacted the technician today and gave him a rundown on the dates, charges, and work done over the last (barely) 5 years since the install of these units and asked if these units didnt have at least a 5 year warranty? Note.... The company that installed the units amis the same one that services them. Researching in the internet, it appears that many units are warrantied for at least 5 years, some 10, 12 years or more. So, in my opinion, go purchase another brand of HVAC.... Stay away from Rheem. Check the warranty and get it in writing before you decide to have it installed.

Purchased an entire HVAC system from Rheem August 2010. Have had continual problems with the Rheem Model RANL 13 SEER air conditioner... pressure switch, refrigerant, capacitor, and compressor! Rheem does not cover labor to install these parts even though all parts are warranted for five years. Customer Support gets you nowhere. My system is four years old. I suppose Rheem expects the consumer to dump the system when the five-year warranty expires and buy a new one. I will NEVER buy another Rheem and I will make it a mission to inform others about this company that manufactures inferior products. I agree with others who have posted about the racket Rheem has going - a class action lawsuit would be appropriate!

In September 2016 we had to replace our Trane A/C and heating unit, because a/c went out and the Freon situation. It was replaced with a Rheem 410A Heat pump. We had A/C repair issues before the end of 2016. Probably 3 or 4 in 2017 the same in 2018. Now we are in 12/2019 about the same amount. The A/C is out which went unnoticed to the cooler weather until the heat went out. So here I am in Mississippi in December with no heat or A/C. Since the loss of our Trane unit we have had to invested in portable A/C units. Have always liked Rheem water heaters, never a minutes trouble with one in my home while under warranty.

Rheem water heaters are very poor quality and you will end up with failures way the life of the heater. It is made in Mexico and the parts break continually. I bought my gas water heater 12-30-2011 and in May of 2014 it failed. They recommended a repairman and he charged more than a new heater to fix it. The parts broke again a month later, same repairman came and changed multiple parts again (lucky no charge this time). Less than a month later, the parts failed again. Repairman came out and refused to replace the parts, said it wasnt up to code and theyd fail again. Wanted $2300 to put in a new one, yea right. Contacted GE whose label and they air freighted in new parts. Got a new plumber GE recommended and the guy put them in and couldnt get it to work, put in another one on the spot and still couldnt get it to work. Contacted them and got nowhere. DO NOT BUY ANY RHEEM PRODUCT OR GE. You will get ripped off and be writing in like I am. They are made in Mexico and the quality has suffered. All the repair people know about it. BUYER BEWARE!!!!

They refused to honor warranty even though technician said needed to be replaced. I will never ever buy another one of their products. Less than 5 years on a water heater. They have no desire to help customers nor do they give a flying monkeys ** because they are big enough that one family does not mean crap to them. If I had a choice between a cheap Chinese knockoff and their product I would take the knockoff because at least then there is no semblance that they care.

Purchased a Rheem water heater, it failed after 30 days. That was on Oct 15th, it is now Jan 2021. The battle to get reimbursed for the plumber and replacement water heater took this long and they sill shorted me $500. Long wait times on the phone for support, product is sub-par. I would avoid this brand.

Your company sucks and take advantage of their customers. You guys sold me a faulty unit. I followed your directions to a T. After months and months of back and forth emails I finally called today. Spoke to 4 people and the last person I spoke to was so rude and refused to let me speak to a manager. Im out $1500 for a water heater that last 3 months. This is complete ** and not sure how you guys still have a company. I will do everything in my power to make sure everyone knows my issues. And after looking into it Im not the only one with this issue. You guys should be ashamed to have such a ** company. And to take advantage of people in times like this. 100% the worst company I have ever dealt with. And to not be able to speak to a manager and I even let them know I have numerous emails since February 2021 regarding this issue. I have all my documents of all conversations. So this will be taken to the next step.

I purchased a Rheem Air Conditioner in 2010. I have replaced the compressor two times and now the coil has blow out. My air conditioning company came out Sunday and removed the cover and the whole inside was covered with oil. Its still under warranty, so they ordered a replacement coil on Monday and I received a call today that it is on back order from Rheem and they dont know when they will receive it. I called Rheem customer service and was told to call my service company and have them call a district supervisor. I live in Florida and it is getting a little cooler (80s during the day). Its still hot without an air conditioner. Ive been reading other reviews and it seems that Im not alone. THIS WILL BE MY LAST RHEEM PRODUCT.

NEVER BUY A RHEEM HOT WATER HEATER. We bought a 40 gallon Rheem hot water heater from Home Depot. After 2 weeks we awoke with the house full of fumes and the carbon monoxide alarm was sounding. Here is my experience: 1. They dont actually have technical support. What they have is untrained people, without any actual experience reading a script from a manual. 2. If you have the same issue 2 or 102 times they will repeat the same painstaking process each time as though you never had the problem before. 3. If you ask to speak with a supervisor, they are basically hired to ** the customers and duck liability.About me: I just completed building a duplex single handed. Foundation, framing, electric service, gas service etc. I have done my own HVAC and H2O heaters in my own homes and apt buildings for 40+ years. My workmanship is excellent and take pride in getting it right the first time, every time. So after only a few weeks operation, an H2O heater comes close to killing my wife and myself I call the company. After very frustrating phone calls, they send out a tech. After 45 minutes, without checking gas pressures, or pressure switch or actually doing any diagnostics he resets the controller, starts the heater and leaves. 15 minutes later it is in lockout. More calls, nobody listening to the CO/fume issue, they decide to send a new pilot assembly. There is zero possibility of this fixing a draft problem, but it is the cheapest part they could send. So, their solution is to send a 15$ part that wont fix the issue and turn the thing back on and see if it poisons us again.I declined that solution. They said that was all they were willing to do. Home Depot has said they will replace or give store credit which would be acceptable, but we will see if that follows through. One of the HD workers says he gets a very high return rate on the Rheem unit so my guess is HD will stop selling these in a year or two. In short, Rheems response to a critical, even life threatening situation is completely inadequate, technical assistance is less than what any handyman could find on the web in a couple of minutes, and at 1/10 the aggravation.Another issue (might be the same issue) is the bearings in the blower are awful noisy for a new unit. Rheem used to be a good dependable brand and I still have 3 of their older furnaces installed which I have been mostly satisfied with the exception of the cheap bearings they put in the induction blowers. I wont be buying Rheem/Rudd units again unless they have exceptional reviews.

What a horrible company. Will never buy another Rheem water heater again. Our heater control valve went out on our water heater on Thanksgiving day. Eight days later I still have not received the part. I have now been up without hot water since Thanksgiving night. The honorable thing to do would have been to send the part via FedEx overnight instead they sent it FedEx ground and it will not arrive until Monday if at all! Sad! Second warranty on their water heater. First one only lasted 3 years, this one, a year and a half.

My original water heater gave out and went to Home Depot for a new one. I came across Rheems water heaters, fairly cheap compared to others, 6yr parts warranty, 1yr labor, easy to install so it seemed like the best choice at the time. Over a year later, heater gave out, called customer service and they were not helpful. They want to replace every single component before they even consider the thought of having to replace the heater meanwhile Im left without hot water for days/weeks. After days of arguing with customer service, I finally asked to speak to a supervisor (Kelly, ID#**) 1866-279-4566 and she was even worst. I still havent resolve this issue, will probably cut my losses and buy a new, better heater, definitely NOT a Rheem heater.. Dont cut corners people, spend the money, dont go Rheems because you will deal with the pain down the line.

We purchased a home three years ago, and the previous owners had put in a new water heater the year before. It has a 6 year warranty on it and we are 4 years into it. The water heater failed today. When we contacted RHEEM, they said that the warranty follows the owner. WHAT??? This was definitely a ridiculous and clear way of avoiding the warranty, while not standing behind their product. BUYER BEWARE!!

We installed a Rheem tankless water heater system in February 2017 and starting about a year ago, it has consistently failed to produce hot water. It appears to be a computer/software problem, as our plumber is able to reboot it, but we have not been able to do so following the manual. The reboot may last a few weeks, or 24 hours, and there seems to be no discernible trigger. Our next step will be to remove the system and replace it with traditional water heaters.

I have had a hot water heater from Rheem for under 2 years now and first my pilot light and igniter went out. I thought nothing of it. I continued to relight the pilot light and it worked. After about a 2 weeks or so I was down in my basement and smelt gas. I was alarmed I called Elizabeth Town Gas, and they told me to evacuate my house. I did. With that being said I found out that the tubing coupling was sliced. I called Rheem for replacement parts. First they sent out the pilot light igniter. Now that we know that the coupling is sliced we called Rheem and it has been a week for them to ship out this part. I live on the East Coast, where Rheem is located, there has been no tracking number. The replacement part is in stock, says one of the assistants from the call center. But still no replacement part. With two kids and one parent this is tough on me. Working multiple jobs and coming home to no hot water to bathe and any household chores. This has been a struggle.

I bought my water less than a year ago and a defective part made the heater stop working. I called the number on the warranty and got a complete run around for 2 hours kept transferring from one to other. They told me final that in two days they would send some out. The company they said they called didnt get the request for three days and said they couldnt come out for a week anyway. Rheem told me to call my own plumber to fix problem and they would reimburse me. I did what they asked, sent all documents to them, they replied. It will take 6 to 8 weeks for a refund. Needless to say as of today June 11, 2021 I have not received my refund after countless emails. What do I do, please advise. This started in March 2021. Thank you.

I purchase 3 Ruud A/C units for my new construction home off of great experience from my 25+ year old theme unit in my previous home. I currently have two 3 ton units and one 2 ton unit. Within 1 year my 2nd unit would not cool, service tech had to replace condenser coil.... Looked as if it was damaged from factory. That winter it would not run in heat pump mode, had to replace control board in condenser unit. Following year same unit would not cool again..... Evap coil bad, had to be replaced. The following spring the AH blower motor would not come on, new ECM module and motor replaced. Year 3, this same unit would not cool again and my 2 ton unit would not cool effectively. Both units had leaky evap coils that had to be replaced. Now as I write this the 2 floor unit is not running again, I suspect the ECM or blower motor. South Louisiana in summer is not fun with no AC. Summary: In less than 3 years Ive had 4 coils a control board, ECM and motor replaced in 3 units, all the while fighting tooth and nail with Ruud customer service that is of no help. Oh and by the way the 10 year condenser unit replacement warranty is only if the compressor goes out. Yes they will cover parts under warranty but not labor or refrigerant. I have over $1,600 in repair bills on what was supposed to be high-end units. DO NOT buy Ruud.

We purchased A Rheem Water Heater, model #6G40-36F3 at Menards. My husband installed it and as he tried to light it the ignitor would not work 90% of the tries. Called the phone number for Rheem in a big sticker on the side of the heater. It says not to return to the store to call them for assistance. It said they were not available even though according to the sticker on it they are available 7 days a week. We looked up some other numbers and tried to contact them but no one available. Finally my husband got someone on a number that we found after a couple of hours of frustration. She agreed that the ignitor was bad and was sending us a new one. It would take 3-4 business days and this was on Saturday. The ignitor arrived on Wednesday and was an easy install. This episode was more time consuming and frustrating than necessary. If you have a big red sticker on the side of the water heater saying not to return to the store but call Rheem then you should make sure that phone number is actually answered by someone.When I brought this frustrating experience to Rheems attention they requested that I call them. When I called I was placed in a queue that said it would be about 20 minutes. I emailed them and said I was not willing to sit waiting approximately 20 minutes for them to take my call and told them to call me which was almost a month ago. Very poor customer service. Be aware when you purchase that they may not be available to help if there is a problem.

Had a water heater installed approx. 3 months ago. 3 weeks ago it started tripping the circuit breaker. After inspection, we found the insulation around the lower heating coil was soaked so had the lower heating coil replaced and dried everything out. Last week it started doing it again. Upon closer inspection they found the tank was leaking higher up and was irreparable. When I spoke with Rheem customer service I requested to speak with the service reps supervisor/manager who told me in a flat tone that while Rheem would cover the part and materials they did not have to cover the cost of labor. When asked why I should have to cover the labor cost to replace a 3 month old unit that only needs replacing due to a fault that is their responsibility, I was given the same flat-toned scripted response. I assured them if Rheem was not going to be flexible enough to work with its customers when the cost should rightly fall to them then I would not waste another cent with them and ensure anyone I encountered knew why.All work done by a licensed/certified/bonded contractor that Ive done business with for many years and has an impeccable reputation. This is not my first encounter with Rheem but it is also nothing different. Im usually a forgiving person but things like repetitive bad customer service stick with me for a long time and though this incident may cost me a couple hundred dollars I will do my best to ensure it cost them as much as possible in lost customers. My advice? Avoid Rheem products at all cost.

Love the system. Bought a 5 ton 20 SEER Heat Pump. Unit is very quiet, runs on low most all of the time. The house is in LA (Lower Alabama) 30 mile from the Gulf of Mexico. Love the ECONET system. I am able to control the heat pump and my water heater from a app on phone. Helps save money as you can control the temperatures of both with the app when you go off or temperatures needs change with a large group of people in the house. System lets you know when it is time to clean or replace air filters.

10/11/19 I bought a Rheem 50 gallon hot water heater with a 10-year warranty. Model #: PROE50 T2 RH95. Serial #: Q401935323. 10-Year Warranty #:02-0415647. Installation by the Water Heater Guys was done professionally. When I tried to register the 10-year warranty, it was entered incorrectly as a 6-year warranty. Both Rheem & The Hot Water Heater Guys say they agree that I have a 10-year warranty, but my registration can’t be changed to show it. I must keep my water heater stickers & invoices to prove I bought it with a 10-year warranty, if I ever need it. Sound true? It is!

My 40 gallon gas Rheem water heater was only 3 yrs old and the bottom of the tank gave out filling up the catch pan and dumping water all over the ground. Attempted calling Rheem for help, what an awful experience that turned out to be. Sure wish I had done some homework up front before purchasing. Home Depot, shame on you for selling/pushing this junk for sale. Folks, Do Not purchase a Rheem. The product is junk and the customer service is non-existent.

I installed a Rheem 40 gal gas hot water heater on Monday June 7. It would not stay lit. I had the local gas company come out and check the output of the gas meter on the house and then at the heater itself. Everything checked out ok so on Friday, June 11, only 4 days after buying the unit, I called the technical helpline at Rheem. Caitlyn diagnosed the problem as probably being either the thermal coupler or the gas valve and that Rheem would send out the parts. The problem was it would be 4 to 5 business days. Thats now an additional week without hot water on a tank which has been installed for less than a week. Expediting the order will cost me for the additional shipping expenses. I waited on hold with the shipping department for a half hour without anyone answering before hanging up and buying the parts locally. I will never buy another Rheem part because they dont stand behind their products.

I purchased a Rheem hot water tank from Home Depot about 2 yrs ago. I started hearing a noise like a clock ticking inside of the heater. I had a licensed plumber take a look at plumbing and also water meter. Everything is ok. My plumber said it’s the heater. So, I called Rheem and I had to send an audio of the noise. After an hour of being on hold they said it’s not their problem, it’s the pipes. So, they refused to replace it. Unbelievable. Never again.

I purchased a Rheem hot water heater from Lowes. It worked for six months then started tripping the reset button. Tried to exchange it at Lowes and they said I had to call Rheem. After half a dozen calls they shipped me a part they said would fix it. It didnt. I cant afford to buy another new heater so for the past 18 months we have to push the reset button and wait an hour to use hot water. I will never buy another Rheem product. They do not stand behind their products.

April 2014 I purchased a Richmond (made by Rheem) LP tankless water heater to replace a 15 year old Paloma that had finally sprung a leak. Purchase cost was $800 at the Rapid City Menards, I did not purchase an extended warranty. January 2017 I noticed a leak of water under the Rheem/Richmond heater. Upon removing the cover I discovered the heat exchange plenum had failed and was leaking water into the exhaust fan housing and ultimately into the electrical connections in the bottom of the heater.I called Richmond which ultimately ended up at RHEEM. They wanted pictures of the unit and the location of the install. I submitted pictures and instantly RHEEM claimed improper installation. I have read a lot of other reviews of dissatisfied customers who have experienced Rheems claim of improper installation. Installation claim is that we must use their version of the Concentric piping to properly vent and intake outside air. My specific case vents the exhaust perfectly well, however living in a frozen portion of the US, I fail to see where drawing sub zero air down 20 ft of pipe with a warm air pipe traveling inside this cold air, thus producing condensation, and ultimately frozen ice in the upper regions of this pipe, will produce less stress on the machine than drawing ambient (60 degree F) air from 12 inches away.Regardless they claim improper installation and refuse to repair, or warranty the water heater. This is a workmanship/engineering flaw of the gaskets at connection points in the heating plenum. Not a fresh air issue. I try to buy American, but they plainly admitted to me that the engineers were not available for consultation due to their residence in Japan. I live in a remote location and cannot be burdened with a sole supplier. Lowes has to order a unit in, taking a week. Home Depot has a tiny unit on the shelf that wont even come close to the 150000 btu rating that this Rheem was. And Menards is the only one with more than one on the shelf...sadly they are both Rheem. So Im forced to take it in the rear with another $800 Rheem.

I bought a Rheem water heater and the tank started leaking 5 years later. It says that it has a 12 year warranty, but they will not cover the warranty. What a terrible Product to start leaking so fast, and it was professionally installed by Home Depot. Their reasoning for not covering the warranty is suspicious and it seems like the warranty departments job is just to argue the ability to cover it. What a joke!

We had a Rheem two-stage R-410A Heat Pump (4 ton) (2 speed) outdoor unit with matching 4 ton air handler (variable speed) installed in September 2014 by Home Depots contractor ARS with county permit. We know it was professionally installed correctly. We signed up for the service program with twice yearly inspections for maintenance. Everything checked out until our March 2017 service call when it was discovered that the static pressure was too high. When the air handler panel was removed you could see that 2/3rds of the A coils was covered with frost, a result of internal restriction. Also, on close examination, you could see rust all around the tubes where they came out and went back (U shape). My contractor did a replacement installation of the coil unit. The unit itself was covered by Rheems 10 year warranty but not the labor, so I was out $997. This for a coil unit that was not 3 years old, the date of manufacture was July 2014, installed September 2014. Very poor quality. What is most interesting is that the replacement coil unit is all aluminum. The contractor/installer said all the new Rheem units similar to mine now come with the all aluminum coil units. This tells me that Rheem knew it had junk and switched out to the all aluminum, which will not have a rust issue and hopefully not an internal issue with restrictions.

I purchased an entirely-new Rheem heating and cooling system in very early 2013 (paid in full 3/2/13), having the RASL048JEC compressor-condenser unit, and RGPE-07NBRQR air handler/gas furnace unit. The Rheem compressor is a microprocessor-controlled, dual compressor design. From summer of 2014 onward, this compressor will latch up and not self-recover from any disturbance of the AC power coming to my home: brief power outages or brownouts will cause it to stay off. Originally, just pulling the fuse cartridges for 2-3 minutes and re-inserting... would make the unit recover. After 2015, this easy fix no longer works: now the compressor unit needs to have the cover removed such that the technician can do a hard-reset of the microcontroller boards by pressing circuit board switches to clear the (saved and displayed) error codes. Two weeks ago the A/C would not come on but error code 21 was showing, and this was traced to a Freon leak in the ADP-manufactured evaporator coil. This is a known problem with Rheem A/C units having the original copper coil; my local A/C contractor, Alaskan Home Services, had to change out three (3) such coils... including mine on the same day. The new ADP coil appears to have the same model number as the old (copper) coil, but it has aluminum tubing rather than copper. Checking online, it appears that evap coil failure in Rheem units is a widespread problem; there is even an attempt at a class-action lawsuit on this issue.Now yet another new problem has surfaced with the furnace / air handler unit: gas burner comes on, but the duct fan does not, resulting in an error code 46 on the controller board for the air handler... and the burner shuts off. And this came after the evaporator coil repair. I am really upset that this high-cost system is so unreliable... especially since it was bought with reliability in mind. Additional issue: Alaskan now charges me a diagnostic fee for coming out... although my old paperwork on the extended PMA (preventative maintenance agreement) was supposed to be all-inclusive contract, with no trip or travel time charges. Review of the PMA paperwork shows diagnostic fee ABSENT as a topic.

Installed March 27 2012. Tank has now developed a pinhole leak and will need to be replaced. Warranty on tank is 6 years. Tank failed after 7 years 10 months. What a rip off. Will never buy Rheem again!

I purchased a tankless water heater from Rheem and after the install was completed it did not stay on always shutting off at no particular time or reason. Rheem sent off many parts and I had many service calls to put the new parts on at my cost. Then two and half years went by and I thought that all of the parts that were defective had been replaced. No, the unit started shutting down again. Then, Rheem replaced the unit but would not reimburse me for the labor to install the new one. I waited sixteen weeks for them to finally tell me that they would not give me a dime for the cost of their defective produce. I had been in contact with them throughout that time period and they had asked for all of my paper work. They had such an extensive file on this case that they had given it two different case numbers over the years. In conclusion I would not recommend dealing with this company they have a bad public relation policy. Jessica

Installed a water heater that worked for two days. Called customer support. Spent 20 minutes waiting, only to be redirected to a technician with a 40 minute wait. I got a teenaged millennial who had never installed a water heater and clearly wanted me off the queue. I got exactly one question, whats the voltage across the incoming electrical leads. Despite both leads providing 120VAC, I was told it was an electrical problem, determined by ONE test, and dismissed. No other diagnostics were performed and no interest in what, where are when anything happened. Describing the problem and steps taken was of no interest to the teenager on the other end. Clearly designed to avoid actual customer service. So if you want to talk to a know-it-all teenager on a phone in a cube, call Rheem customer support. If ya want to fix your WH, try YouTube and Amazon.

Catastrophic failure of the reversing valve in 2 years old Rheem heat pump vented all refrigerant. $253.00 Cost to find failure. $600.00 Cost of labor to replacing their failed reversing valve. $450.00 Cost to replace refrigerant caused by failure of their reversing valve. $0.00 Cost of parts. $0.00 (Only thing covered under 10 years’ warranty). Costs covered by the famous Rheem 10 years’ warranty $0.00. Likelihood that Rheem/Ruud will ever see my business or anyone I know again 0%. This short-sighted strategy creates an incentive to produce subpar products. I highly recommend looking at another heating and air supplier and pay close attention to what they cover in their warranty.

We have a five year old tankless water heater. The gas control valve went out. We were told this rarely happens. There is only a five year warranty on parts and we missed the deadline by four months. Rheem customer service rep was very rude. Our plumber recommended Rheem because they had a reputation for good products and parts. I wished I would have researched instead of taking his word for it. I would never buy a Rheem product again.

On 8/2/2013 I purchased a 5 ton a/c system model# RPHLHM6024JC, serial # W201312660 from ARS. On 2/12/15, a leak on the outside unit, which resulted in loss of freon, had to be fixed. This was deemed a manufacturers problem. After a long argument ARS decided to pay for the repair. On 3/17/2016, during a routine servicing, the tech advised me of another manufacturers problem - a leaking evaporator coil resulting in loss of R410 refrigerant. I was told workmanship will be $585.00 (part is covered by Rheem). Two major problems tell me that this product is a LEMON. I think Rheem should stand behind its products and do not make consumers, especially the elderly, bear the burden of its shoddy manufacturing process. I am just one of the hundreds of Rheem customers who have claimed about their products and I hope some agency will make this company shoulder its burden.

Zero stars - save your money & your time. Purchased a hot water heater from this company & two weeks after install, Pilot would not stay lit. Their customer service is garbage & they wont even offer you anything including services you have already paid for. I will never purchase anything with the Rheem name again.

Installed 50 gallons Richmond hot water heater. Electrical power supply did not work from start. Waited 2 days for new power supply cord which should have been replaced by service technician since it was clearly a faulty part. Power supply lasted about 10 days before it went out again. Now waiting for a service tech to replace the same power supply I did a few weeks ago. The bigger question is why is the power supply going out in the first place? Never again will I get any Richmond or Rheem product.

Talked to Rheem. Warranty starts when it is made, not when its installed. Woman tried to get an extension but man at GE that made the water heater said No go, you cannot extend it. So, since its 2 days past the date, I have to pay $300 for a new gas valve to be installed.

I had 3.5 ton Sure Comfort heat pump installed in May 2020, failed one month later. Repaired and then failed again the same week, a different part. Made it through the summer then the winter failures began. It is only January 2021 and I have had this worked on so many times. The screws wont hold the doors and covers on anymore. This is complete garbage. I have deep regrets buying a Rheem product. I will not buy any Rheem products because of the quality of this product.

October 2012 Plumber purchased a RHEEM water heater at Home Depot for my rental property which failed to work after installation. RHEEM did send their authorized plumber who adjusted the pilot tube to fix delayed ignition problem, at no cost to me. Now 3.5 years later the pilot light wont stay lit and a plumber diagnosed a possible thermocouple problem. Since my tenant wants hot water now I dont have the option to have a part ordered that may or may not fix the problem. The water heater is being replaced today with a plumbers grade water heater. Im thankful for this site because Ill be having central air installed this summer and it will not be a RHEEM product!

I purchased my air conditioner from Lindstrom here in Delray Beach Fla... After only 3 years the coils went bad... I was told by Lindstrom that Rheem had been having problems with coils. My parts were under warranty but the labor would be $700.00. I lived in Pennsylvania where most people have Carrier Units... having had 4 different homes, I have never had a problem with an air conditioner unless it hit the 15 yr mark... I am sorry that I purchased a Rheem and will continue to tell others on social media... I am irate that Lindstrom continues to do business with Rheem and I believe that their business will suffer because of unhappy customers if they continue to do so....living on Social Security, I will continue to try to warn others so that they wont have this happen to them...

We had our water heater replaced in Dec 2020 with a Rheem Performance 40 gal that was manufactured in July of 2020. August 13th 2021 the S.I.T. valve went bad, so I contacted Rheem on Monday August 16th as it was a manufacturer warranty issue. Rheem was quick to provide a replacement part and tell me they would schedule a technician. Three days later no part, no technician, no hot water. I called back and this time was told the first service rep had misspelled information and they would fix it and get things sent, but they had no technicians in my area so I could pay a plumber myself and submit it for eventual reimbursement.At this point I was losing patience, the following Monday August 23, we had now been without hot water over a week, but now I had replacement parts, but plumbers in the area werent willing to work on Rheem products and the ones that were were over priced. We are on a fixed income and thanks to other repairs and safety upgrades our savings was nearly gone.I contacted over 22 plumbers and finally just called Rheem back and told them they needed to send a technician because no one wanted to touch their product, if I had still been able to I would have gone to the basement and done it myself. The person showed no empathy so I asked for a supervisor and was put on hold for about 40 minutes, when I finally got the supervisor and was going over this whole thing I glibly remarked,I mean you guys obviously knew you were send out bad units, you have a line dedicated to the specific issue. To which the supervisor (Chris) surprisingly responded, Yes we know. This company knowingly send out bad units, to be installed in homes, offices, daycares... what if the valve had gone bad the other way and not shut off? It could have blown the tank, because relief valves fail more commonly than you would expect. This is a bad company operating on bad policy and in bad faith.

My air conditioner is barely 3 years old and the fan motor on the external air conditioning unit stopped working. A new fan and motor is going to take 7-10 business days to be available due to backorders! It is now 90 degrees in my house! In my non-professional opinion these parts are necessary parts and should be in the inventory. Very disappointed in the follow up customer service (and this unit cost over $5,000.00).

I bought a Rheem gas water heater and about 2 months later, it makes a loud popping noise and goes out. I call the company and they are rude with me. I have been on the phone back and forth with these people for 2 months and I still do not have hot water. The part they sent did not fix it. My plumber says its not fixable and needs to be returned, but apparently the company is going to go bankrupt if they let me return the water heater and will not give me a return code. I dont know how many things Im expected to do before they finally decide to give me the code. Im beyond frustrated. Im a single mom with cancer and its difficult for me to take my kids and I to someone elses house everyday to shower. If I had the money, I would trash the thing and buy another one (different brand) just so I wouldnt have to deal with this company anymore. I will definitely not be buying another water heater from Rheem ever and I will make sure everyone I know is aware of their lack of friendly customer service and a heart. No one should have to go this long without hot water.

I bought a gas water heater at Home Depot by Rheem about 1 1/2 year ago. It failed, Rheem labels the water heater not to take the water heater back to Home Depot but, to troubleshoot the problem thru the phone with them, after they “think” they know what the problem is, they mail you parts for you as a customer, replace them (like the customer is a plumber or a technician). It didnt work the first time, troubleshooting thru the phone again, now they thought they knew what the problem is, send another part, replace it. It worked for 2 month, and failed again. Call a third time, troubleshoot, then they authorized to take the water heater back to Home Depot for a partial credit... after everything you have to go thru, not having hot water for 2 weeks, paying a plumber for all the labor, taking the water heater back to Home Depot. It’s a very disappointing way of dealing with this kind of help from this company.

Please dont purchase a rheem heating/ac unit. I purchased a Rheem unit in November 2014 and my ac unit has already gone out twice this summer. I have been dealing with this problem since April through August 2016. I have had an ac tech person come to my residence on several occasion trying to find out why my ac unit doesnt hold the freon that was put in come to find out it was leaking freon in the coil; the ac tech guy ordered a new coil which I had to pay for the shipping cost and after installation on the new coil it still leaked freon only at a faster level. The freon would go out after 24 hours of being put in the system.I spent a $3500 on this unit only to be a piece of junk, save yourself the time and trouble on the product and dont buy at all. I have already emailed the company they called but no return call at this time. I dont understand why Consumer Affairs doesnt have this product or company pay for the problems it is causing if you read the reviews many people are going through the same problem. This company should not be selling products at all they are already in trouble for selling faulty water heaters.

To follow up with the pictures I submitted and to the part that was burnt. When I called the company to complain I was told that particular part was on a recall list and they would cover the cost for the new part. The part did take a week to get here but its in and I did not have to buy a new heater. The 3 stars are because they took a week to send the part or I could have paid for the expedite cost which I felt I should not of had to since it was a recall part. They did not give me a hard time, they were polite, and knew exactly what was wrong. I still felt they should have overnight the part.

Unfortunately my experience mimics that of others. I thought that I was buying a reputable 50 gallon high efficiency hot water tank costing me a total of $2,059. My tank was manufactured 3/31/2021. I havent had it a year yet and we are out of hot water. I called this evening the first call in waited 1hr 27 just for someone to answer and immediately hangs up. I mean before she could finish her greeting she stop speaking, made some type of gesture with her mouth then hung up. So I call again and just like the first call I held on waiting for 52mins, someone finally answered just to tell me, Oh hold on. I have to transfer you to technical support. So I held on for another 49mins. Now this is the good part, someone finally answered just to tell me she has to send a referral to the technicians and they will call to me to schedule a service call.

I just got gas hot water heater in October 2015 and already having problem with unit. Called to get technician to come and look at - only be told technician will not come in my area. So now I have to come out of my pocket to have someone replace a part when I am under warranty and be reimbursed within 4 to 6 weeks. First I advise not to go through Home depot cause even though they install, they do not service. Secondly, run when you hear Rheem. I thought one of top companies for heaters, but found customer service practices nightmarish.Why would you ever do business with technicians who would not service your customer areas. I will be writing whomever I have to, because that is just lousy customer service. The customer have to find a technician to fulfill the labor part of the warranty. Whatever happened to our country where you buy a product and a so called solid company stands behind it and makes the customer experience pleasant at best. I should have gone through PSEG - at least I know I could get service in my area. Just a damn shame.

We bought our water heater a bit over a year ago. Since then we encountered two pilot assembly repairs and today the water heater started leaking. I will definitely want to pay more in the future and will never ever buy Rheem product again! Shame on this crap of a company!!!!

We have experienced the most disappointing customer service from such a reputable company like Rheem. We purchased the water heater from Home Depot for our rental property. In less than 6 months from our purchase, it stopped working. We thought it would be a simple fix, like re-lighting the pilot light, but it wasn’t that simple. I proceeded to call Rheem customer service to find a technician who could help us with the issue. After several hours on the phone, on hold and with dropped calls, a customer service agent was able to help me determine the issue. A part needed to be replaced and Rheem would be shipping that over. Several issues with this solution: 1. Why couldn’t a local technician purchase the part locally and service us right away? 2. Why isn’t the part readily available at a big box store, like Home Depot, where it seems they only sell Rheem water heaters?3. With Rheem customer service / shipping dept estimating 4-6 business days, our tenant would be out of water for almost a week. Why couldn’t the shipping be expedited as a courtesy since the water heater repairs were still under warranty?Sure enough, the part took a long time to arrive to us and was even delayed. The part did not arrive at our rental property location for 9 full calendar days (7 business days). Because the part took so long to arrive, our tenant, who is a single mother with 4 young kids under age 12, was not able to have hot water. This is unacceptable for anyone living in the United States. We had to allow her to live in a hotel during this time. Therefore, we had to forego the rent she would have to pay us during these 9 days.Our family and friends have been long time customers of Rheem and have bought many products, including water heaters and air conditioners. We thought the reputation of Rheem’s products would be on par with your customer service, but that is far from the truth. We will be wary of purchasing additional Rheem products and will advise our friends and extended family to do the same. We would also like Rheem to do some further investigations, since it seems this part has ongoing issues, and possibly recall this water heater product or part. A water heater should not break down in less than 6 months. I have now seen numerous bad reviews regarding your water heaters and your customer service. For a large reputable company, this is not how you treat or retain customers.

I installed a Rheem 50 gallon electric water heater in September of 2016 and had a manufacture date of August 23, 2016, less than 2 years old. I noticed paint flaking off around the bottom and some minor rust forming around the bottom and where the paint was flaking. The water heater is in a basement room but is on a wood platform and not on a moist floor, and has a dehumidifier 5 feet away. I called Rheem customer service to explain the problem. They asked for pictures, which I sent them. They looked at the pics, and proceeded to blame it on condensation from being in the basement, even though it’s off the floor and right next to a dehumidifier. It’s is right on par with others experiences with Rheem. They do not honor warranties and make all sorts of excuses to not have to replace anything. This unit has a 6 year tank warranty on it, and it’s less than 2 years old. I have never had a water heater rust on the outside from condensation. Rust on the tank is a sign of failure of the inner lining and will only get worse. Luckily, I bought the Home Depot extended warranty as Rheem is useless and screws its customers. Horrible company.

I purchased a 7 year warranty water heater in 2017 at Home Depot. I installed it (Im a mechanical engineer and have lots of home improvement experience). About 18 months after I purchased it, it started having long recovery times. And after 20 months it quit altogether. A quick troubleshoot indicated that the elements were shot - and that the factory installed lower element had a pinched gasket which was causing a pinhole drip type leak. This obviously was starting the entire lower part of the water heater to start to corrode. I called the folks at Rheem, and they talked me through a complete troubleshoot again - and with my handy volt/ohm meter they determined that not only were the elements bad, but the upper thermostat was too. I mentioned the gasket issue which they brushed aside as a normal operational issue. They promised prompt shipment of the parts.About 10 days later the elements and the thermostat showed up. I drained and pulled them. No surprises - both were burnt through. Im pretty shocked - Ive never seen this ever before! EVER. And Im 54... I replaced the parts and figured that Id be good for a bunch more years (before this experience I was used to water heaters lasting 12 to 20 years!!). Imagine my surprise to hear a sound come from my water heater that sounded like my Arc Welder turned all the way up and welding 1/2 plate steel! The sound stopped after about 30 seconds and sure enough: no hot water. Didnt pop the breaker either. Removing the upper and lower thermostat, I discovered significant corrosion in the lower one (probably due to the leak - I checked mine after install several times and no leak - but I used a bit of food grade silicone grease on my install to prevent kinking, just like on a oil filter of a car) was corroded. A bench test of the upper confirmed that it was dead too. And, to make it a trifecta, the lower element showed infinite resistance (burn out). The upper showed 14 ohms so I left it in place. I drained the heater and removed the lower element to find that yes, it was burned thru. Cheap junk, just like the thermostats.At this time Im real unhappy with Rheem. I suspect a serious supply chain problem with shoddy parts may be to blame, but I am concerned about the manufacturing quality as well because of the gasket. Im a bit concerned that maybe the steel (which shows surface corrosion already!!) may be substandard and have rot starting. Or inferior welding... or.... Im thinking that even though I spent $850 for this junker, its time for a new one. I live 40 miles out in the country and dont want my house burning down due to an arcing heater - or someone getting electrocuted.

My air conditioner line inside the unit is leaking and is only 4 years old. Rheem doesnt pay for labor so its going to cost me 2000 to fix and cost them nothing in parts and may still have a problem after the line is brazed. So be careful what youre buying cause their 5 year warranty is worthless.

Dont buy the Rheem water heater for the warranty, it is worthless. It only covers parts, which leaves you at the hands of the thieving plumbers. The ignition and thermostat system is overly complicated and may fail. Mine lasted 5 years (12-year warranty). The plumber wanted $350 to repair the unit, the part (covered) is $112. My son who lives out of state does home repair and said it was a 15-minute job. I am trying to order the party under warranty but that is not going well. Brand new this tank at Home Depot is $850 installed so its smarter to get a new one. So buy the tank you think fits your need but dont get excited about the warranty, its not going to help much.

Cant I get no stars? My water heater broke (leaking) after 5.8 years. It is still under Rheem warranty, so I called Rheem and they said I had to take the water heater back to where it was purchased to get credit or a replacement. I cant remember where it was purchase and I cannot even lift the water heater. My plumber is not willing to take the heater to where it was purchased without charging me the time which is substantial. So Rheem wont honor the warranty unless I bring the whole water heater, this makes no sense. In essence they are saying if I cant carry the water heater into the place it was purchased I can get reimbursed. What is that but a sham! I will never purchase a Rheem product again!

Build our house 4 years ago. Our builder used at the time Rheem AC units, needless to say he has wised up since then. Just days after moving into a brand new house with brand new Ac in June, our unit would not work. Repair #1. Couple more repairs after that. Have had several repairs within the last 4 years also. This year has been by far the worst!!! I have had 7 repairs so far this summer season and am currently today October 23, waiting for yet another part to be replaced. Not say same part each time either. Multiple parts have been replaced each summer for the past 4 years. Alternative, replace unit. Really after spending $360,000 to build house. Parts are always on back order with Rheem, the parts you get from them seem to fail quickly and multiple times, and when the repairman has to make multiple calls to even get the parts department from Rheem to call him, theres a problem. Multiple repair men licensed in HVAC have told us and neighbors that Rheem units are crap and to stay away. Rheem your products are absolute crap, and your parts dept and service are even worse!!

Pilot light on 2 year old 50 gallon water heater would not stay lit so had to call plumbing company that originally installed. After some piss poor diagnostics by the plumbing company, they finally called Rheem and determined it is the gas valve assembly that is faulty. Part will take two days to arrive. Although part is covered by warranty the labor is not so I will now have to pay $300 for the diagnostic fee and installation of the new valve on a TWO YEAR OLD water heater. Seems there have been numerous reports of this with Rheem.