Purchased a 50 gallon water heater in 2011 with a nine-year Rheem guarantee. Awakened yesterday to a leak in the unit. Since I was 5 years into the warranty period, I did not expect much but called the customer service anyway. A polite technical representative explained that the element gasket had failed after I described the leak. Called my plumber who came immediately and determined that the unit failed. He replaced both elements. Still leaked. Called customer service again and they suggested something I did not understand related to the power supply. The plumber took the phone. Within minutes he whispered to me the technicians at Rheem were not knowledgeable. He asked one of the three he spoke to how many heaters she had installed. She told him she had observed an installation once. He spent 1.5 hours trying to get them to honor the warranty in any way.I went to Lowes and purchased a new heater which my plumber installed without charge. The final Rheem representative told me I had invalidated the warranty with the new installation. She stated we could have gone through additional technical assessment via phone had I not replaced the unit. I asked for one example and she stated Testing the junction box. I responded that she was talking nonsense and asked what other technical assessments we could have done. She repeated that it did not matter because I had replaced the unit and invalidated the warranty. Please read the other stories presented here. The pattern is the same. Rheem had no intention of honoring their warranty. Their representatives offer questionable advice (use a voltmeter, check electric supply in a leaking unit, etc.) and clearly could not respond to my plumber who challenged them.

Wish I had not bought the Rheem Water Heater from Home Depot! Top heating element failed within 3 weeks. I am still in warranty on all parts and labor, but have had to wait 4 days to receive the part. Customer service at Rheem promised me they would order the labor. The day I called so the part could be installed as soon as it arrived. That did not happen. So now, day 4 - I finally have the part but now have to wait another day before a technician can come out and fix it. It will be 5 Days with no hot water! On a brand new heater. I did my research too late, apparently this is a common problem with Rheem Heaters. I would not recommend purchasing it, especially from Home Depot. I hope this review saves someone else from going through what Im dealing with!

GG series water heater tank. I bought my water heater tank back in 2013 and in front of the tank was a big note saying 6 year warranty. And sure enough 6 years later I have to buy a new tank. The top part just started to leak water. Not sure what plumbers can do so I was told to buy a new one.

I have a Rheem hot water heater, 50 gallon, that is still under warranty. On Friday 061716 I woke up to no hot water. After checking the tank we find out the pilot is out, so we re-lit the pilot only to wake up on 6/18/16 with no hot water again. We called technical support at Rheem and we were walked through a few diagnostic steps. The tech tells us it is the thermocoupler and that he can have one shipped out. We received the part on Tuesday, now 5 days without hot water, and we had it installed on Thursday. One hour after the pilot was re-lit it went out again and we were not able to re-lit. On Friday morning we call Rheem again and speak to a supervisor named Shakira. Before calling we had checked online and see that this issue we are having is happening to a lot of Rheem hot water tank owners out there.Shakira was no help what so ever, all she could do was refer us to repair companies in the area that we will have to pay. She also tells us that the tech rep that we spoke to on Saturday really was not qualified to make a diagnosis of what was wrong with our tank. I was lucky enough to get a company to come out Friday afternoon at the cost of $297... The tech tells me that the problem is the gas valve which is very common in Rheem tanks. He even showed me that the valve he was replacing the bad one with had been re-engineered because the original valves were faulty. It seems Rheem has a pattern of sending out the thermocoupler part, even though they are very well aware that the problem is their Gas Valve. It seems to me that Rheem is WELL aware that there is a problem with their hot water heaters but refuse to stand by their product. What has happened to customer service and making things right for the customer? I have also contacted a local tv stations consumer department to see if they can look into this. If more of us would call Rheem out publicly and go after them then perhaps we could all be reimbursed for our repair costs as well as help the next person out that goes through this. I was without hot water for 8 days and I have read that others have gone even longer. I would never buy anything from Rheem, as they have horrible customer service and they could care less about their customers.

I just got gas hot water heater in October 2015 and already having problem with unit. Called to get technician to come and look at - only be told technician will not come in my area. So now I have to come out of my pocket to have someone replace a part when I am under warranty and be reimbursed within 4 to 6 weeks. First I advise not to go through Home depot cause even though they install, they do not service. Secondly, run when you hear Rheem. I thought one of top companies for heaters, but found customer service practices nightmarish.Why would you ever do business with technicians who would not service your customer areas. I will be writing whomever I have to, because that is just lousy customer service. The customer have to find a technician to fulfill the labor part of the warranty. Whatever happened to our country where you buy a product and a so called solid company stands behind it and makes the customer experience pleasant at best. I should have gone through PSEG - at least I know I could get service in my area. Just a damn shame.

I purchased a Rheem hot water heater a year ago and it stop working. I called for assistance, and got a girl who talked to me like I was a child she was very rude. Rheem customer service experience was one of the worst I have ever experienced! If you want to waste money, time and get insulted purchase a Rheem!

NEVER BUY A RHEEM HOT WATER HEATER. We bought a 40 gallon Rheem hot water heater from Home Depot. After 2 weeks we awoke with the house full of fumes and the carbon monoxide alarm was sounding. Here is my experience: 1. They dont actually have technical support. What they have is untrained people, without any actual experience reading a script from a manual. 2. If you have the same issue 2 or 102 times they will repeat the same painstaking process each time as though you never had the problem before. 3. If you ask to speak with a supervisor, they are basically hired to ** the customers and duck liability.About me: I just completed building a duplex single handed. Foundation, framing, electric service, gas service etc. I have done my own HVAC and H2O heaters in my own homes and apt buildings for 40+ years. My workmanship is excellent and take pride in getting it right the first time, every time. So after only a few weeks operation, an H2O heater comes close to killing my wife and myself I call the company. After very frustrating phone calls, they send out a tech. After 45 minutes, without checking gas pressures, or pressure switch or actually doing any diagnostics he resets the controller, starts the heater and leaves. 15 minutes later it is in lockout. More calls, nobody listening to the CO/fume issue, they decide to send a new pilot assembly. There is zero possibility of this fixing a draft problem, but it is the cheapest part they could send. So, their solution is to send a 15$ part that wont fix the issue and turn the thing back on and see if it poisons us again.I declined that solution. They said that was all they were willing to do. Home Depot has said they will replace or give store credit which would be acceptable, but we will see if that follows through. One of the HD workers says he gets a very high return rate on the Rheem unit so my guess is HD will stop selling these in a year or two. In short, Rheems response to a critical, even life threatening situation is completely inadequate, technical assistance is less than what any handyman could find on the web in a couple of minutes, and at 1/10 the aggravation.Another issue (might be the same issue) is the bearings in the blower are awful noisy for a new unit. Rheem used to be a good dependable brand and I still have 3 of their older furnaces installed which I have been mostly satisfied with the exception of the cheap bearings they put in the induction blowers. I wont be buying Rheem/Rudd units again unless they have exceptional reviews.

I had 3.5 ton Sure Comfort heat pump installed in May 2020, failed one month later. Repaired and then failed again the same week, a different part. Made it through the summer then the winter failures began. It is only January 2021 and I have had this worked on so many times. The screws won't hold the doors and covers on anymore. This is complete garbage. I have deep regrets buying a Rheem product. I will not buy any Rheem products because of the quality of this product.

The Rheem 40 gallon gas water heater never worked properly, temperature could not be adjusted and stayed at 120 degrees, even in low or vacation mode. Customer service had 45 hold time, but finally sent out a local plumber, who believed it was a faulty temperature controller. I again had difficulty getting to Rheem customer service, but they ordered a new temperature controller which was installed by a local plumber. After running hot water for a considerable time with controller in vacation mode the temperature dropped but stayed above the 91 degree stated in owners manual. The next morning I ran hot water on a home thermometer and the temperature shot up to 120 degree, the maximum the thermometer could read. Now I must call to get a third plumber out to correct situation.The owner manual does not say it is a Rheem water heater and it appear to be the same water heater at Home Depot and Lowes. Also the owner manual shows the temperature controller to be a brand name Honeywell but the controller provided appears to be the same, only the Honeywell name is missing. Bottom line; I will not buy another Rheem water heater.

Hot water heater pilot light problem. I purchased a hot water heater on October 21, 2015 and on January 14 no hot water! I was told to call our local gas provider PG&E. The service technician for Pacific Gas & Electric arrived at my house Saturday, January 16 and stated that the water heater was no longer good. I then on the same day went to Home Depot with my receipt and the statement from Pacific Gas and Electric. I was then told that they would not take it back. A Home Depot employee told me I would have to call the manufacturer and gave me the phone number. The employee from Home Depot stated that the manufacturer would have to give Home Depot permission to accept the defaulted product. On January 20, 2016, I called the manufacturer and described to him what had happened and read the Pacific Gas & Electric statement to him and he said that they would not allow Home Depot to take it back and exchange it. The employee that I spoke to you from the manufacturer stated that he could mail me some parts or something. I then told him that as a consumer and from what my statement from my local gas company states the product is defaulted.

We purchased our first Rheem water heater on 11/21/2018. We have had nothing but problems ever since. From tools being taken from our home, to now the third water heater going bad plus on top of that being told that it would be two weeks till someone would be here to replace it! I have stage 4 Cancer that has spread to my bones making it long and difficult to get a shower among other things, can’t/ shouldn’t be without hot water!

I purchased a new 12-year water heater in December 2009 from Home Depot. Less than two years later (21 Aug 11), the water heater broke down, the pilot light failed to light and there was no hot water. I called GE/Rheem service line and instructions were given to re-light the pilot. I got it going for only five minutes before shutting off again.Then, I called Pacific Gas and Electric Company on the next day, 22 Aug 11, for unbiased diagnostic check. PG&E came on 23 Aug 11 and determined that the water heater was properly installed, the air vents were clear and no obstructions but, again, the pilot light failed to sustain or remain lit for more than six minutes. I called GE/Rheem service line and described the sequence of events. The phone technician quickly stated that she would send a gas valve control which would take care of the problem. I asked if there were problems with these heaters but I did not get a clear answer. She stated that she would send out the part via FedEx to arrive the next day between 10-12 noon. Its already 5:00 p.m. but there is still no part and it is too late now to find a plumber to come install. Meanwhile, it has been four days without hot water. I checked the Internet and found an incredible amount of complaints regarding the specific product of GE water heaters and many of them were purchased from Home Depot.

We have an Apartment complex that has 58 units. In 2011 all 58 units were replaced with Rheem water heaters as part of a state tax incentive. Over the last 3 years we have had issues with 8 units, 5 of which needed totally replaced. The water heaters were all purchased from Home Depot and seem to be a different model than other common Rheem water heaters.

In the span of 2 years, Ive had two Rheem Water Heaters. Both failed on me. One was a hybrid. It worked fine for about a year 1/2 then failed. After working with Rheem support which is horrible, I took it back to home depot and got a replacement. The replacement was a Rheem Gladiator series. My plumber installed the replacement heater and that one failed within about 3 months time. I will never buy a Rheem heater again.

My basement flooded nearly three years ago. I had to replace the water heater down there. I know you buy a Rheem Platinum Performance because Home Depot said it was the best. Now, it is the fourth time I have no hot water. There was even a recall that I did not know about until I called about having no hot water. When the front panel was removed by the repair guy... Several wires were burnt off. Scary. Now Rheem tells me to go buy a digital multimeter and call them back so they can walk me through testing the thing myself. Plus, they are telling me that the warranty ran out in 2015, yep the year that I purchased it. How does that work/ Dont buy a Rheem unless you want a low quality product that the company wont cover when it is broken. In my case there was a real chance of a house fire. Be Warned!

I purchased a new Rheem water heater in December of 2021, 3 weeks later the electrical heating control unit failed per plumbers diagnosis. He recommended exchanging and installing another water heater. Home Depot was great about the exchange but Plummer said I would have to pay for the labor as he has had problems in the past getting paid by some manufacturers. So I paid him and then filled a claim with Rheem get reimburse... Im still waiting on my money and they are not responding to any of my emails. :-(

We bought the 30 gallon water heater March 3, 2021 and was installed the next day. The tank started large amounts of water from all over the tank. We had to turn off the water supply since we could not get it to stop leaking. I thought Rheem was a good brand but I am finding out that it is not. To top it off I have tried calling their help phone line 6 times and each time I just get disconnected the last 2 times I called. The first time I called 800-621-5622 the calls never picked up, never went through or the recording said there would be a 1 hour and a half wait. Not very good customer service! We need help and a new water heater. It should last longer than 9 months. Someone needs to call me at ** and ask for John B.

I purchased a Rheem 50 gallon water heater in 1/2017 with a 6 year warranty from Home Depot. Its leaking & cant be fixed by me. I called Rheem today & you have to have serial # in order for warranty to apply. The Serial # doesnt come on the packet of info, or embedded into/on the tank, it only appears on a sticker which is put on the water heater itself, in the spot where water (if theres a problem, which there is) can run over. You cannot read the serial # & even if you have the warranty, they cant track down by your name only the model # & yes, thats right, the serial #. Is that ridiculous? Yes it is.

My A.O. Smith water heater began to leak so I went to Home Depot and purchased a 50-gallon electric heater. I installed it and turned it on. Everything seemed normal but the next morning as I was checking it for leaks, I noticed water on the very top of the heater. I thought it was one of my connections but upon further inspection found it to be coming from under the cap. I tightened the two nipples that were mounted by the factory and tightened my home connections. The next day there was water again. I called Rheem and they sent out a plumber and he installed two new nipples sent from Rheem. The next day more leaks. Rheem told me to take it back to HD and they would pay the plumber to take it. He brought a new tank and installed yesterday and this morning there was water all over the top! This is nothing but faulty manufacturing! Two tanks in a row that leak internally? Something is wrong with Rheem. I asked the Rheem rep if they had a problem with certain models and he said no.

We had our entire system installed 6 years ago in 2008 after purchasing our home. We change the filters properly and even cover the units in the winter as they system is only in use for the summer. Suddenly we noticed that the first zone wasnt working. We called a tech and he diagnosed that the blower motor in the air handler must be replaced. After only 6 years? And of course, the part can only be ordered from Rheem and will cost us about $700 to fix all said and done. I wrote to Rheem about my displeasure and almost a week later a woman named Gina called (from Rheem) and asked for the units serial number and some other information. Then she told us that since it was Friday there wasnt much she could do and that she would call us back. That was almost 2 weeks ago! Weve left messages for her several times and nothing. Not only does this company make a crap product but they also seem to be lacking customer service as well. And judging by all these negative complaints, Rheem appears to care less about its image. So, this is a warning to anyone considering putting Rheem products in their home...DONT DO IT. I will be sure not to allow Rheem products in my home - if I can help it - ever again.

I had 3.5 ton Sure Comfort heat pump installed in May 2020, failed one month later. Repaired and then failed again the same week, a different part. Made it through the summer then the winter failures began. It is only January 2021 and I have had this worked on so many times. The screws wont hold the doors and covers on anymore. This is complete garbage. I have deep regrets buying a Rheem product. I will not buy any Rheem products because of the quality of this product.

We purchased a Rheem furnace 3 years ago and have problems ever since. It quits every winter. The control panel goes and there is not much you can do. At this time, I have been without heat for five days. We live in Prince George and the temperature was over 30 degrees below. Needless to say, we have been very cold. Fraser did come out right away and determined that the control panel was not working again. The water pipes were freezing and despite our small heaters, we had to call in a restoration company to heat the basement so the pipes wouldnt break at $150.00m call out plus $35.00 per day. It would seem that we have a very inferior product. Our old furnace was 30 years old and we never had any problems. Thirty below is very cold and we have had enough. The parts were supposed to be in yesterday but now we have been told maybe tomorrow. Any advice and how to we get this bad product replaced?

Purchased Rheem 4 ton HVAC April 2018. Unit failed in less than 24 hours. This was written off as foreign debris in lines and repaired at the cost of the service company who were also accompanied by a Rheem rep. Now 14 months later the indoor fan has decided to slow down not drawing enough air through the handler which caused heavy condensation to soak the filter thus restricting airflow further until the coil became completely iced over. Waiting to hear a response from Rheem on this one. Service Star repair rate for one hour of labor is more than 2 months of my total electric bill at 287.00. Id steer clear of both of these companies as theyre both profiting on selling consumers junk.

We purchased a Rheem 2-4 tons RQNL B 13 Seer Series Heat Pump in Sept 2008. We have done the maintenance on the heat pump, using pricey filters as suggested from Rheem. Year 2, had to replace the refrigerant... year 5, same thing. Our dealer ate the cost because of maintenance plan we purchased with the unit. Now year 6, we are having to replace the motherboard for the unit and blower fan. No big deal... (under 10 year warranty). Wrong, Rheem will not honor the warranty because I didnt go on-line and fill out the warranty, which I was not told about. The warranty card said do not mail, keep for your records. I called Rheem customer service, they were rude and would not give me any help.Called wholesaler where the unit was purchased, Modern Wholesale in Knoxville, Tennessee, spoke with a Mr **, he told me that Rheem started having warranties filled out on-line starting in 2009. I told him my unit was installed in 2008, he still did not and will not honor the warranty. The dealer I purchased my unit from has been helpful with names and numbers, but I dont expect him to eat the cost when Rheem should honor warranty. Rheem has 2 class action lawsuits. Anyone still wanting a Rheem, I think not, they are a rude company and will not back their product. If they did, it wouldnt matter how your warranty was filled... DO NOT BUY A RHEEM, if anything, run fast and far.

16 year old water heat started leaking. I replaced it with a Rheem 50 gallon Power Vent Propane Water Heater. After 3 weeks it would only heat water to luke warm (tepid) then shut down. I read the bad reviews on this website and thought I made a big mistake. I bought it a Home Depot and had to drive 70 miles to pick it up. The Energy Dept created new standards effective April 2015 and there were only 2 in Southwest Ohio. Cant go without hot water very long (spoiled Americans). With all the bad reviews, why would HD carry this product?I called Rheem customer service and MY experience was the OPPOSITE of everything posted on this site. All were most helpful to troubleshoot. Sent a new pressure switch. I changed it and that didnt fix it. I am a very good DIY person. There arent that many parts to a water heater but a Power Vent heater is a little more complicated. I think I ended up (ultimately) speaking to 5 customer service people. The last was a guy that only advised on Power Vent models. He asked about the baffle in the middle under the Power Vent. I was sticking out about 1 inch but looked normal to me as I didnt know what was normal/abnormal. Apparently during the drive from Columbus to Cincinnati it worked itself out (it should be flush with the shoulder). I asked if I could set on its side during transit and the HD person said yes as long as I didnt set it on the side with the controls. Made sense but the baffle vibrated out a bit. The fuel/air ratio was confused. Anyway the last guy told me to push this baffle down. It was firm. I put a piece of wood on it and gave it a quick bang and it went down flush!!! I powered it up and it now produces scalding water. Hot setting is plenty. You do not need VERY HOT. You will get burned. To summarize, I wanted to counter all the bad reviews about Rheem water heaters and let others know they WILL help you and send a part/technician right away if necessary. Working perfectly now.

We purchased a $398.00 Rheem water heater today and installed it. It is not working, called the service/warranty department, they do not have a service man in the area, told us we are on our own to find someone to fix a brand new defective Rheem water heater and they will reimburse us up to $125.00 because they do not have a service man in the area. We wanted to return this piece of junk for a replacement better yet a full refund. $400.00 basically down the drain. Literally. Horrible product, horrible service.

Every time I leave for over the road, I come back house is cold, when it warms up, I shut it off, then need heat and nothing, its always sensors, gas valve sticks. The furnace gets new filter every month, dust out top of furnace, and plagued with issues, oh and the air conditioner, when it cycles off sounds like it gears are being stripped. Thats normal after a year of whinnying, Never again will I buy Rheem. 96% efficiency my butt. My hydro goes up while I wait for repair guy.

Replaced our water heater of 20 years with a Rheem because it was a good brand and has been around. It worked fine for a week and then the pilot went out. Re lit and 2 days went out again. Then it was going out every couple hours. I called Tech support with Rheem and said they would have a plumber contact me. Plumber came out and determined it was the main Gas control. Took 4 days to get the part and we installed it and still did the same thing. Called tech support again, they wanted us to take the burner assembly to check if something was tripped. If it was they would send another part out. We have been without hot water for almost two weeks. Im tired of the runaround and took it back to home depot for a refund. So disappointed with the whole situation. They could have overnighted the parts instead of waiting days for them.

Talked to Rheem. Warranty starts when it is made, not when its installed. Woman tried to get an extension but man at GE that made the water heater said No go, you cannot extend it. So, since its 2 days past the date, I have to pay $300 for a new gas valve to be installed.

I bought a Rheem water heater, Model ELD80B, 14 months ago and was told it had a 4-year warranty. The heating element leaked and failed. I was told it would take 2 to 3 days to get a part. We are in the restaurant business and would have to close. I found the part at an appliance part house for $44 and hired a company to pick it up and bring to my store for $112, then called the company that sold and installed the heater (United Plumbing - Woodland Hills, CA) and they sent out a tech and it took about 30 minutes and I was charged an additional $475. I called Rheem and was told to read the fine print. They would only cover the whole unit if it had to be replaced and if it could be repaired like my unit did, it would not be covered.

This company was rated highly, but then they started having their product made in China. After 4 years our water heater started leaking. It is covered under warranty, but not installation. At this point, it is hard to find a distributor that even carries Rheem due to their product becoming so poorly made. Do yourself a favor and less headaches... Dont buy Rheem.

We replace a water heater April 2015 with a Rheem electric tank in our vacation rental. Sept 2016 our tenant called us to say there was no hot water. Couldnt believe it. We had a plumber attend the condo to find out that the wires on top of the water heater were fried. We needed a new hot water heater of course. This happened on a Saturday and Rheems office was closed.I called Rheem on Monday for them to tell me I had to go through who I purchased the hot water tank through which was Home Depot. A representative at Rheem told me they would reimburse the labour to install the new tank. Im still waiting as of today being February 13, 2017. Rheem has the worst customer service I have ever had. They tell me someone will call me back in a day or so. They tell me it takes 6 to 8 weeks for an answer. Wow its now been 6 months and still no answer. I am so done with them. NEVER PURCHASE A RHEEM PRODUCT!!!

I had to call to get a replacement on my 6 month old water heater. I spend of 2 hours on hold or being transferred to different depts before getting connected to the shipping dept on the second attempt. After getting connected to the shipping dept, I was ask to give them $30 to overnight the part to fix the 6 month old water heater. It’s unacceptable to ask the customer to pay to ship the parts to fix their products. Rheem manufacturing process failed, and now they want the customer to help defray the cost. The part should be overnighted at their expense.. It would very easy to avoid that cost... BUILD A QUALITY PRODUCT...

Just replaced 2 gas water heaters with new Rheem water heaters. After three weeks the 1 went out and I have waited a week now for Rheem to send a technician. When I call to follow up I’m given the run around with no commitment to repair anything? I’m beginning to believe these warranties are bogus? I keep calling and cannot get a commitment date for a technician/plumber to come out and repair this water heater that cost me over $1100.00. I need hot water! I don’t understand why Rheem cannot find a plumber when there are plenty available? They try to make you believe that they have special technicians to repair Water heaters but no one can make a commitment or even find a plumber? I think this warranty they supposedly provide is nothing more than a sales scheme to draw in unsuspecting customers to buy their water heaters. I’m very disappointed in my experience so far????.

The Rheem inducer died after only 2 years, which means it ran only 12 winter/fall months. The original cost of install for the inducer was about $500 for the inducer and $200 for labor. The furnace filter was changed every month during use and the newer furnace was serviced yearly. The inducer was clearly a LEMON. Since the company that installed it claimed their distributor would not get me a replacement after I offered to pay their cost but no profit, (I didnt think it was right they sold me a lemon and then make a bunch of money selling me a replacement), I called Genco. Genco was who the installer of the furnace told me to call because they now own Rheem/Ruud.Genco was not even remotely willing to help.... much like most reviews I read about Rheem/Ruud service. You can add Genco to the poor customer service list with Rheem/Ruud. Just bought a new inducer online for $210..... so I can get my furnace working again. The contracting company said the cheapest they could get one for from their distributor was $367..... What a racket!

Purchased a Rheem central a/c system July 2014. Since that time I have experienced a number of problems from leaking refrigerant to replacing the evaporator coil. Beware of promises that parts are covered under warranty. Refrigerant has cost me over $400 and labor to replace defective parts can average $650! DONT BUY RHEEM.

April 2014 I purchased a Richmond (made by Rheem) LP tankless water heater to replace a 15 year old Paloma that had finally sprung a leak. Purchase cost was $800 at the Rapid City Menards, I did not purchase an extended warranty. January 2017 I noticed a leak of water under the Rheem/Richmond heater. Upon removing the cover I discovered the heat exchange plenum had failed and was leaking water into the exhaust fan housing and ultimately into the electrical connections in the bottom of the heater.I called Richmond which ultimately ended up at RHEEM. They wanted pictures of the unit and the location of the install. I submitted pictures and instantly RHEEM claimed improper installation. I have read a lot of other reviews of dissatisfied customers who have experienced Rheems claim of improper installation. Installation claim is that we must use their version of the Concentric piping to properly vent and intake outside air. My specific case vents the exhaust perfectly well, however living in a frozen portion of the US, I fail to see where drawing sub zero air down 20 ft of pipe with a warm air pipe traveling inside this cold air, thus producing condensation, and ultimately frozen ice in the upper regions of this pipe, will produce less stress on the machine than drawing ambient (60 degree F) air from 12 inches away.Regardless they claim improper installation and refuse to repair, or warranty the water heater. This is a workmanship/engineering flaw of the gaskets at connection points in the heating plenum. Not a fresh air issue. I try to buy American, but they plainly admitted to me that the engineers were not available for consultation due to their residence in Japan. I live in a remote location and cannot be burdened with a sole supplier. Lowes has to order a unit in, taking a week. Home Depot has a tiny unit on the shelf that wont even come close to the 150000 btu rating that this Rheem was. And Menards is the only one with more than one on the shelf...sadly they are both Rheem. So Im forced to take it in the rear with another $800 Rheem.

Not sure how many of the water heaters made by Rheem are faulty. But mine was (just a knob in the front, so far) and let me tell you, the customer service sucks. They were rude and dismissive to my plumber when he called the night he installed it. Then neither of us could get hold of them the following day (a Wednesday). Finally on Thursday morning, I reached someone who was clearly bored and not caring. She told me a local contractor had the job so I needed to call them. A rude and dismissive person was eventually reached (after 2 hours of calling) at the local contractor number. Nobody could come out until the following day, Friday (today). When he finally showed up, he told me he was there to do a determination on what was needed. Then he had to call Rheem, and order the part. Which would not be shipped until Monday! Mind you, this puts me at a week without hot water, apparently due to the company who makes this water heater not caring!!! DO NOT BUY A RHEEM PRODUCT.

We bought our water heater a bit over a year ago. Since then we encountered two pilot assembly repairs and today the water heater started leaking. I will definitely want to pay more in the future and will never ever buy Rheem product again! Shame on this crap of a company!!!!

Purchase gas water heater August 2020. May 2021 gas valve became faulty. They shipped one out (2-4 days) and finally had someone schedule to come out after 7 days with no hot water. They proceeded to tell me that the gas valves for this unit manufactured between April and October 2020 are faulty and are having all kinds of issues. I was assured that the one they replaced in May 2021 that the issue was fixed and I would not have this problem. Now it is December 2021 and the gas valve has broke again. Only now I no longer have a labor warranty and I have to pay out-of-pocket for that. They do not stand behind the product. Customer service is extremely rude and unhelpful and they do not care whether you’re out of hot water or not. All they do is make excuses. I will never purchased one of these again.

Recently purchased a home (Feb 2018). The seller replaced all appliances prior to selling including a Rheem water heater. The water heater became defective in less than a year. The company refuses to honor its 12 year warranty for the product installed less than a year ago due to the fact I am not the original purchaser of the unit. What happened to companies standing behind their products? I started looking at reviews and have found very few that have been positive about this household name company. Will not be purchasing any products from Rheem in the future. Very disappointed.

We purchased a RHEEM 4ton Heat Pump on 6/6/2011. In the 5 years we have owned this system, we have replaced the heat pump on 5/31/2013 and 10/13/2013. We have replaced the coil on 12/5/2015 and we have just been informed on 7/16/2016 that we need to replace the coil again. It is on order. Additionally we have had numerous repair calls for spot welds and recharging of the Freon. It has been a nightmare owning this system. I would discourage anyone from purchasing an HVAC system from RHEEM manufacturing. The warranty implies or leads to an expectation of a reliable product. However this is not a reliable product. We purchased our unit through ESP Services Inc. This company has suffered through this with us. They have been stalwart in attempting to keep this system operating. I truly regret purchasing this RHEEM Heat Pump.

I replaced my old water heater at my rental property after 15 years and due to the small space I have, I purchased a "Performance Platinum" little over 5 years ago. It's been working well and tenants are happy. Couple of weeks ago the pilot stopped working and wouldn't stay ON. Looked up in YouTube and found a few Very Useful clips by professional repairmen. The "Gas Valve" had stopped working and needed to be replaced. Called Rheem's Customer Service Dept and on the phone they suggested the same thing as I explained the problem. They actually sent me 2 parts they thought needed. One was the Thermocouple and the other one a Gas Valve. I had already cleaned the Thermocouple but they still sent me the part to make it easier for me. I replaced the Gas Valve and problem solved. Yes I did happily pay $30 to expedite the shipping which made it 2 days. I am very happy with the Water Heater and very happy with the Customer service dept. But I think Honeywell should make better quality Gas Valves. Because a Gas Valve in my experience should work well over 12 to 14 years, especially Honeywell. Thanks Rheem.

Bought a brand new Rheem 3.5 ton ac system last year to replace a 15 yr old Goodman and have regretted it since. The system is only 8 months old and I have already had to replace the entire a-frame coils due to manuf defect/design failure, like many of the other people are complaining about. Also had to replace the blower motor and control board just to keep my home cool! Now, as I write this, the condenser fan motor sounds like it went or will go this soon and will most likely need to also be replaced. I think the only thing left I havent replaced is the condenser itself. I would be surprised if Rheem are not bankrupt next year. Ill NEVER buy anything made by Rheem or Ruud. They have no quality control and contractors are dumping them from all the black eyes they are now getting because of Rheems bad failing products.

10/11/19 I bought a Rheem 50 gallon hot water heater with a 10-year warranty. Model #: PROE50 T2 RH95. Serial #: Q401935323. 10-Year Warranty #:02-0415647. Installation by the Water Heater Guys was done professionally. When I tried to register the 10-year warranty, it was entered incorrectly as a 6-year warranty. Both Rheem & The Hot Water Heater Guys say they agree that I have a 10-year warranty, but my registration can’t be changed to show it. I must keep my water heater stickers & invoices to prove I bought it with a 10-year warranty, if I ever need it. Sound true? It is!

On August 1 2012 I purchased a Rheem HVAC system for my home. It cost $5000. I had it installed by a Rheem certified AC company who SOLD the system to me. I had it serviced per the manufacturers advice. There is a 10-year parts, 1 year labor warranty. EXACTLY 2 years to the day, the blower motor died! Yes, the part was guaranteed BUT I had to pay almost $400 in labor! The tech told me they were having issues with this motor... produced in Mexico. OUTRAGEOUS. An almost 1 year long attempt to get some kind of response from Rheem ensued. I finally wrote the CEO at his Palace near Atlanta. Some corporate puppet with a horrible attitude did ring me. He was reading a script and rudely informed me there was nothing Rheem would do for me. I thanked him for wasting his and my time. Fast forward... 1.5 years later, I HAVE NO AC AND NO HEAT... during a cold spell in Boca Raton, Fl. I called the service company. The tech arrives and immediately tells me, Its working! No surprise there. Well, 2 hours later he proceeds to tell me, Well, in Florida, sometimes the pressure does something to the system, which makes it not function. WHAT!!! So, he fixes the AC part but tells me now I dont have any HEAT! It was 62 in the house. You can buy a heater for $340. Wait I minute!!! I paid for a system that DID give me heat, and now youre telling me I dont have heat, cant have it with this system and the Florida weather is to blame? GIVE ME A BREAK!! So in essence the product was KNOWINGLY sold in a climate that causes it to malfunction. This is pure crap! I am reporting this to my congressperson, who has in the past achieved GREAT results for me! I, like millions of us are SICK AND TIRED OF GETTING RIPPED OFF BY WALL STREET!!! They make this ** in other countries where they pay nothing to these people and charge their FELLOW AMERICANS a price that reflects AMERICAN WAGES, so their evil CEOs etc. can make millions! NO COMPANY SHOULD BE PERMITTED TO SELL PRODUCTS THAT ARE CLEARLY NOT SUITED FOR THE CLIMATE where they are selling it! Dont buy any Rheem Product whatsoever!!! They are pigs!!! I wish a bunch of us could get together and file a class action suit against them. My last ditch effort is to tell the service company, Quality First AC in Pompano Beach, FL that I want a whole new system because they are telling me it is only working 50% since I no longer have heat and I paid for heat. The parts ARE guaranteed right!!! America... Its Ill screw you before you screw me these days. Too bad.

We purchased a 40 gallon Rheem water tank at The Home Depot. I installed the device myself. When it was time to start up the water heater, the pilot light would not ignite. I called Rheem and spoke with a representative who walked me through the troubleshooting process. He determined the pilot assembly unit was faulty and that he would send out a new one. This new unit would arrive in two days - which would be Tuesday. The part did not arrive until Friday, the day after Thanksgiving. To make matters worse and prolong our life without hot water, a contracted plumber could not install the new part until Monday, December 2. Our previous water heater lasted for thirteen years without any issues. This Rheem piece of junk couldnt even get started on install! Reading the reviews here, Im concerned about the longevity of this $400+ device weve purchased and am strongly considering removing and returning it to The Home Depot. A greatly disappointed homeowner and customer.

Bought it in April of 2017. Called up and registered the warranty the day it was installed, gave all information and documentation I was asked for. Died on Nov 1 2018, called the number on the water heater, was told the labor warranty was expired but parts were in warranty so theyd send the part, got the part on Tuesday, got it installed and still got 7 flashing red lights, so called back on Wednesday, the second tech I talked to on Wednesday said two failures of the same part were considered a complete failure. Id have to bring the water heater back to point of purchase and theyd replace it. As we talked she offhandedly mentions that it had a 9 yr part warranty and a 2 yr labor warranty (since Id been told it was out of warranty I was under impression that the labor was 1 yr) and that the labour had expired in August. I told her I had purchased it in April, she had me email the receipt and serial number to another email. That night I got an email that my warranty was updated and if I had any problems to call 800-432-8373, so first thing Thursday morning I called and they said theyd schedule a service technician to come replace it and Id be contacted within one business day with the name of the service tech and the appointment time. A short time later I got an email stating Thank you for contacting Rheem. A request for labor coverage has been submitted to our Dispatch team for processing. You will either receive a call from our dispatch team with labor options or from an independent contractor in your area within 1 business day to setup an appointment. Labor coverage includes the repair or replacement of any part of the water heater due to defect in material or workmanship. If you do not receive a call within 1 business day, you may call 800-248-3553 Mon-Sat 8AM-8PM ET for further assistance.So, I dont hear anything further on Thursday, and I dont hear anything on Friday. So Friday night I tried to call but it was after 8 pm et, so I called again Saturday morning. I explained my situation and asked why I hadnt been contacted with any update within one business day like I was promised. The person I talked to (never Identified herself, but her manager said her name was Leah) told me that the techs dont dispatch service people, they created a ticket on Thursday which went to dispatch who created a rework ticket on Friday and its Saturday and Im talking to the person whose job it is to call the service people and schedule them and if Id let her do her job shed call and see if someone was available.She put me on hold and came back and said, Nobody is answering so theyre probably closed for the weekend. Ill call them on Monday and see if theyll come out, or I can give you a warranty claim number and you can do it yourself. Kind of ** since if your people hadnt been slow walking it and had contacted me on Friday LIKE PROMISED I could have called on Friday and had someone scheduled to work on Saturday or Sunday, but since its already Saturday I cant contact anyone until Monday. She then told me if theres nothing else shes hanging up. I had to stop her and ask to talk to a manager, who told me if I didnt want to wait until Monday for someone to be called she could give me a warranty claim number so I could call someone myself. She also said she had to defend Leahs behavior because she such a good and loyal employee and Leah was the only person who could possibly handle my claim. She also refused to admit that your company failed in any way in upholding your promise to contact me within one business day, telling me she understood why I would feel that way (without specifying what way I was feeling). Very well trained to be noncommittal. Cant think of another company thats given me such horrible customer service in the last decade.

The condenser coil in my 6 year old AC unit is leaking and no longer cools my house which is 90 degrees. The part is under warranty but is on backorder and has to be manufactured. A month and a half later in the 90 degree summer I still dont have the part and Rheem can not tell me an estimated time of arrival. What good is a warranty if Rheem can not fulfill it? A $1,000 repair under warranty is going to turn into a new unit (NOT a Rheem) for $6,000 plus. I will never buy a Rheem again! I have seen multiple other reviews saying the condenser coils in Rheem AC units typically are replaced prematurely due to poor design. Buyer beware.

Well thought I was making a good purchase. The first electric water heater that I bought had the element go out twice. The first time they came and repaired it. Now the heater was only 6 months old on the first repair. After that not even a month passed and the element went out again with water also leaking everywhere. So after that on the third visit they notice that the element was not screwed in right causing it to leak again. They replace it with a newer model that was going to be better but my luck, one week into it and eco goes out. They send the part. Had to wait a week for it just for the repairman to put it on and now my breaker is jumping. The repairman then tells me thats its probably my breaker. Hint my breaker had never jumped having the first water heater. So technically the repair did an incomplete job because I still have no hot running water. Now customers services doesnt want to deal with my wife. It is up to you if you think its worth buying this product. But I will never buy from them again. Not worth dealing with the repair people and their customers services. Best of luck if you buy.

My original water heater gave out and went to Home Depot for a new one. I came across Rheems water heaters, fairly cheap compared to others, 6yr parts warranty, 1yr labor, easy to install so it seemed like the best choice at the time. Over a year later, heater gave out, called customer service and they were not helpful. They want to replace every single component before they even consider the thought of having to replace the heater meanwhile Im left without hot water for days/weeks. After days of arguing with customer service, I finally asked to speak to a supervisor (Kelly, ID#**) 1866-279-4566 and she was even worst. I still havent resolve this issue, will probably cut my losses and buy a new, better heater, definitely NOT a Rheem heater.. Dont cut corners people, spend the money, dont go Rheems because you will deal with the pain down the line.

Why is it that nothing lasts anymore. I put this Electric Tank in our home in July of 2019. Now December 2019 and it keeps tripping the Local cut out. I suspect that the Thermostat on the lower heater element is dead but, I am now at work and cant get back home to look at it. Of course it dies on a weekend. We are a family of 5 and honestly this is the last thing we need. The tank was working perfectly up until a few days ago. Now Ill have to contact Rheem and see if I can get any warranty out of them. I feel that the best thing I can do is call my local Home Depot where I bought the thing and see if I can get them to issue me a replacement!Uggh, I dont have time for this!!!! Do not buy this unit as it will not last you. This was supposed to be a 9 year tank!!!

Pressure relief valve drips on a new installed water heater. Had it replaced and still drips. Try to have them honor the warranty. Got the runaround for weeks. Gave up, went to Lowes, bought another brand. I am a large property owner and have used Rheem before. This is the 1st I have use the warranty. Will not buy again.

I purchased a 30-gallon Rheem water heater on Black Friday 2014. And it worked fine for about 45 days. Then I had to light the pilot light for the first time. So the heater worked for several day after. Then I had to light the pilot again and it worked for several more days, again. Thereafter, the pilot light had to be lit, but then would only stay on less than an hour. Then I lit again. The next day it was out. So I called tech support and they ask for pictures of install. I send. By this time, I call my plumber who installed unit. He could not get it going. So I call tech support again, they say thermal couple is bad and they send one. Their plumber comes out to install and the darn heater still wont light. So he call company and tells them its the igniter switch wire is bad, they send that out. Their plumber comes back, installs switch, gets the heater going. Within an hour, its back out. So I call tech support yet again, the guy says its the control now, so hell send that. Now it wont light, so hot water. This has been a nightmare. I will not buy another unit from this company, this has been hell. Stay away, you wont regret it.

I purchased this AC/Furnace and had a problem with it not cooling and the Outside exchanger coming on and off all within the warranty period. The contractor who installed it, fixed it by putting more 410 refrigerant in it. When I asked about the on and off issue I was told that it was a cycling thing going on, was lead to believe that was a normal operation. Recently I had the same problem and another tech from the same company came out and told me it has a leak and he put 5lbs of 410 refrigerant in to fix the problem. He stated the problem was due to low pressure, that is why the unit did not cool and the reason why it turned on and off. Now I am 4 months over the 5 year warranty period, so I am told by the contractor and Rheem will not replace that portion as that is where the leak is without me paying for the cost of the part plus labor. The Rheem products are crap. I spent good money and had a contractor hoodwink me into thinking there was no problems with the unit when in actuality the problem was occurring during the warranty period. This unit should have easily lasted much longer than it did, but unless youre an ac tech youre not in the know. If you are looking to replace your furnace/AC unit look at another company. Rheem is one big rip off. By the way Im a Veteran. All Veterans beware. This company is like the VA.

We purchased a hot water heater in 2011. The water heater is still under warranty. Spoke with Rheem representative. They said the heating elements went bad. They were supposed to send out new ones last Friday, overnight express. Waited until Tuesday to call them back. They said they were in transit. Delay was due to them not shipping until Monday. Waited until the following Monday. Still no heating elements. Checked with Fed Ex - they sent them back to the company... they had the wrong address or something. Tried calling the RHEEM number, 1 800 HEATER3. Try going to warranty department and it says call can not be completed. Call back later. Been trying all day. Very poor customer service. Would recommend staying away from Rheem heaters.

This company doesnt stand behind their product. They installed the water heater at at 4 star hotel and it leaked within two months of installation. It wasnt a small leak. It was a steady stream from the internal tank on the bottom. I called the company and spoke with Daniel ** and he said they could replace it but basically I was on my own. It didnt matter that it had caused some structural damage to the walls or molding. They wouldnt send a representative to inspect the unit. The unit was faulty and the company did not stand behind their product or the contractor that installed a product we believed to be good or offer good customer service for products. Things like this causes contractors like us a huge liability and possibly lost us a big client.

Just want to pass along my experience with a substantial investment which I should have researched better. On Jul. 18 2011 I purchased a Rheem combo of aircon, furnace, and water heater. The price was reasonable and I received tax credits. On Jan. 13 this year after 5 and a half years the blower motor went out on a night where it was 7 degrees. That cost me $574.00 account 10-year warr. void if you dont have annual maintenance. This is an easy way to not stand behind your product. Sunday night furnace went out again. The crew couldnt repair the problem because it now needs a whole new circuitry board which is the brains of the unit. Im the one who needs some new brains for buying this lemon. Rheem Corp. Office or website has no phone # to vent. I guess they got tired of all the whining. So Ill grin and bear it. You have to admit it is a brilliant strategy to sell and service poor quality units, the business never quits. At least I havent had any trouble yet with the water heater or aircon like so many of you guys had. Knock on wood and wait it will come, lol. DONT BUY RHEEM, YOULL GET RHEEMED!

I had a new 50 gal electric hot water tank install with a 2 year in home 12 year warranty. Unit heated water but only produced about 5 minutes of water. I called Rheem and rep. said a company would contact me for repair. A week later no one had called so I called Rheem rep. Said he had no notes about this and said I would have to hire contractor. I ask to talk to supervisor and was just parked on hold. I hired plumber and repair person tested all parts and said electronic brain was bad. No parts were available from any supply house and Rheem was not answering phone. I talked Home Depot into an exchange and I got new electronic brain. I still have same problem and have been on hold for 30 min. now. They say I have $125 limit for in home repairs and I have two trips for repair now. New brain being sent. 6 hours of time dealing with this. Over 2 hours on hold and a hour just calling with no answer. New unit still not working correct for a month. I own many rental homes and this is poor service...

My water heater failed and after contacting Rheem tech support they agreed that the unit needed needed to be replaced. No one in my region [including Rheem] had any replacements so Rheem told me to purchase one from Home Depot, which I did. After months of emails, submitting numerous copies of documents and hours of phone calls I received a check for 1/2 of the replacement unit value. Rheem informed me that the unit wasnt worth what I paid for it. My cost would have been the same from Rheem, Home Depot or a Rheem authorized dealer. Rheems lifetime warranty is a lie. Its a great water heater, but you would be better served buying a decent quality unit from another manufacturer. If I had known that they werent going to honor the warranty I wouldve bought a different brand.

Purchased a Rheem hot water tank and had it installed August 2020. It is now mid December 2020, and the hot water is running out in short time. This was due to the bottom heating element failing. Rheem’s warranty at this point is full parts and full labor. Called Rheem and after a few transfers I was finally given a service approval. Their plumber did call the next day and they did show up the following day. The tech tested the bottom element and stated the element faired due to Dry Fire. I know this was not the case. The electric was only turned back on after the tank was filled and the water lines had the air evacuated. I mentioned these details to the service tech, and he gives me this other BS explanation about if the tank was left outside to long when it was being installed-the sun can heat up the element- bla, bla, bla....Here is the bottom line. Things can break for no reason other than it has an issue, maybe during manufacturing but if a company offers a warranty then they should honor it! Rheem did not for me. Hopefully if you buy something from them and you have an issue they will honor their commitments. Rheem shame on you. PS- I fixed it myself- took all of 10 minutes once the tank was drained. The service tech took more time talking to Rheem and writing up if excuse than it took to do the work. Im also a Builder of 30+ years so I has completed my share of hot water tank installs.

Bought Rheem water heater Dec 2019, failed May 2020. Called for warranty service and was told 2 weeks out for repairs. Unacceptable time and had to try on our own to figure out repair. Why is this our time to find answer.

Bought and installed this water heater on a Friday night, by Sunday night the gas valve was not working. I tried everything, troubleshooted and called the help number. The man I spoke to was not helpful at all. He asked me questions that didn’t apply to my problem. Also implied I wasn’t smart enough to know the gas had to be turned on. I am very disappointed in a product that costs hundreds of dollars that doesn’t even last 2 days.

Rheem hot water heaters are junk, dont waste your money! I purchase a new Rheem hot water heater less than five (5) months ago from Home Depot and it has already gone bad. We followed the proper channels and called Rheem customer service department and they figured out what they believed went bad on the unit. The customer service representative promised to overnight the part and told us how to replace the part. We have now been six days without hot water as the rep forgot to overnight the part and it now the weekend and they cannot send it until Monday for Tuesday delivery. We called Home Depot for help at this point and their policy is after 90 days we own it and they cannot help us with it unless we want to pay them an additional $100.00 then they would try to help. Dont waste your money and time on this product and think twice about purchase a major buy at Home Depot! Going to give up and just throw away the Rheem and purchase a different brand! Junk, junk, junk!!!

Water heater will not start up and has gas. You cannot ignite the water heater and instead has some damn Chinese electronic ignition that just stopped working. No gas smell, no safety issue - just stopped working. I am 57 years old and never had a water heater just stop and only six months old. I have never had a water heater that cannot be manually started. This is nuts.

We purchased a Rheem 40 gallon hot water heater yesterday and had it installed by a licensed plumber this afternoon. Install went fine. Turned the water on and then the electric on, and waited a bit so the plumber could make sure all was well. All was not well, the water did not heat. Our plumber ran through the typical diagnostics and came to the conclusion the water heater was bad. Yes, it was bad, but the Rheem customer service was worse. This is a brand new water heater and they have said it was 3 different problems and they will send out a part. We wait for the part and then they will send a tech out--so we could be without hot water for more than a week--they could not give a darn. Brand new and this is the customer service you get--please folks, do not buy a Rheem. This story has a happy ending only because Home Depot in Holiday, FL is awesome. They are replacing the thing and going above and beyond for us. THIS is why we only use Home Depot. Rheem, take a clue from Home Depot and amp up your customer service or you wont have any customers to service.

Please before you buy a Rheem HVAC, research the quality of their coils. A year after purchasing a new system I have been experiencing dirty sock syndrome. It is a known issue with the coil and there is a known fix, the coils need to be dipped with in a bronzing solution or an epoxy. This prevents mold and bacteria buildup on the coils and then spewing the spores throughout your home. Rheem calls it an environmental issue and refuses to reimburse for the costs to have the problem remedied. After installation either a UV light or a Global Plasma System at my expense, my issue may be resolved, again Rheem refuses to reimburse my costs. I am also reading that their coils have a problem with corrosion and failure, once again a problem corrected by dipping to prevent the corrosion. Buyer beware, the limited warranty is just that, extremely limited, no labor to replace defective parts, no Freon replacement costs on defective equipment, no labor to correct their known issue with dirty sock syndrome. I guess they think these things just magically fix themselves. I bought my unit from an authorized Rheem dealer and was told these were some of the best units on the market.

Rheem he80-130n commercial water heater - I own a restaurant in Phoenix and your water heater was nothing but trouble for me. Its a real hunk of junk. The unit was very expensive to begin with and was only 2 years old when the first igniter went out. Now, when the unit was 3 and a half years old, the igniter went out again and blew the main board. We replaced blown igniter again and blown board again. The plumber I had working on it said the unit was poorly designed. I cant believe what a hunk of junk this unit is. On top of that, I could not buy parts on the west coast. I had to have them shipped next day from Boston. It really is bad business to have a product that you cant even get parts for. A restaurant cant run without hot water, so it needs to be easy to repair. But to only last for 3 years and cost $6,000 is totally unacceptable. That I put $900 in parts and the unit still only worked for a couple of days is crap! So I had to take your unit out and replace it with another one, which cost me a lot of time and money ($5,000). It also caused my business to suffer from having to close kitchen because of your faulty product design. You would think for all that money this unit would work much better than it does. For the igniter to blow and destroy the motherboard, that’s a poor design. I believe your company should refund me part of the cost of the unit for it being such a piece of crap, or at least for the parts that I purchased and the labor to install them. Just an extremely unhappy customer!

I bought a Rheem water heater in May 2017 from Home Depot. 7 months later it failed right on Christmas Eve. I called Rheem and the warranty part was sent quickly, but since they could not find any contractor in my area to do the work, they said I can use anyone local. I filled out the warranty claim and sent all the required paperwork back on Jan 2nd, 2018. First they said itll take 6 - 8 weeks to process the claim. Its now 2 1/2 month (March 16th, 2018) and my claim was still not processed. The last time Ive called, I was told that they were back-up in the warranty claim department (wow... imagine how many units have failed that could create such a back-up), but since its more than 8 weeks, theyll expedite my claim. Guess what, expedite or not, my claim is still in limbo somewhere. Very disappointed with how Rheem handles customer claim. No wonder no contractor in my area wants to work with Rheem. People, please dont buy Rheem, not worth it when you have to be hold 45 minutes on the phone with them or call them every month to check on your warranty claim just to hear the same excuse.

After just over a year my new Rheem gas water heater failed. OK, parts fail. But just try to get a replacement. Hours of phone waiting, multiple promises to overnight the part, and 5 days later still no part and no idea when I can get one. Terrible. Dont buy Rheem.

Purchased GE ULTRA LOW NO x 6 Year Gas Water Heater, by Rheem Manufacturing from Home Depot in Modesto, Ca. First problem was at 1 & 1/2 years after purchase. Upon inspection of PG&E I was told Thermocouple had to be replaced and most likely it was a faulty part and or product (Not knowing about the hundreds of complaints similar of mine). The part was replaced at my expense. One year later the 2nd, 3rd, and 4th problems occurred (3 times in 5 months). Upon inspecting a LOUD EXPLOSIVE SOUND in my hall area, we discover the pilot light is no longer lit on the GAS WATER HEATER. Initially there are problems in re-lighting it but fortunately it has re-lit.It then came to mind to begin searching for this products recall. Not as easy of a task and I continue my search for a recall, but in the process I have found this water heater is no longer sold by Home Depot; every review was bad with most stating the thermocouple having to be replaced within the first two years, and this product has been discontinued. The GE Appliance website states this model is no longer being manufactured. And it is no wonder. What I am curious about is what it takes for a product to be recalled because from what I have researched it is the opinion of hundreds that this water heater is junk, a hassle to deal with the continuous problems, very costly. I pray not, although I fear the explosive sound could be a danger or deadly. If I could I would most definitely purchase another water heater but I am currently disabled, living on a limited income that I cannot even make it on each month. Therefore I pray for our safety and that the water heater does not have any further problems. As I have written this complaint, I have to GE as well. And Ill continue to seek a recall for this product. MY ADVISE, DO NOT BUY A GE WATER HEATER MANUFACTURED BY RHEEM!

I have a Rheem HVAC system. It is 6 years old. Furnace goes out every winter, AC goes out every summer. Although the parts are covered under warranty, I have to pay labor. Additionally, I have to sweat or freeze until it is fixed. Contacted customer support, no help or empathy whatsoever. Dont get RHEEMED by this company.

I purchased a tankless water heater from Rheem and after the install was completed it did not stay on always shutting off at no particular time or reason. Rheem sent off many parts and I had many service calls to put the new parts on at my cost. Then two and half years went by and I thought that all of the parts that were defective had been replaced. No, the unit started shutting down again. Then, Rheem replaced the unit but would not reimburse me for the labor to install the new one. I waited sixteen weeks for them to finally tell me that they would not give me a dime for the cost of their defective produce. I had been in contact with them throughout that time period and they had asked for all of my paper work. They had such an extensive file on this case that they had given it two different case numbers over the years. In conclusion I would not recommend dealing with this company they have a bad public relation policy. Jessica

I purchased and installed my Rheem gas hot water heater Dec. 2, 2020. For 7 months I didnt have a problem but then like most people on here my pilot light went out while I was out of town so wife had no hot water. When I got home I lit the pilot and thought it was fine only to find out it went out again. Saturday evening I changed the thermocouple I bought that day at Home Depot the same place I bought the water heater so that night after changing that and it not lighting and changing back to the old one I figured it was probably the gas control valve. Sunday morning back to Home Depot to find out none of them had a gas control valve in stock. The gentleman at the store called Rheem and right away placed on hold for 20 minutes till he used another phone to call again. This lady was helpful saying they can get a plumber out but who knows when, so instead she sent me a thermocouple and a gas control valve.I had to go back out of town Sunday so another week the wife doesnt have hot water. The part arrived before I got home so I changed it as soon as I walked in the door. Took around 30 minutes. So today I called to see if they can send me a spare gas control valve because I shouldnt have to go over a week without hot water and this original one lasted 7 months so Im sure this new one will go bad. But I was told they dont ship out spare parts. This was all after being caller 39 and being on the phone for 58 minutes before getting hung up on. When this one goes bad the water heater is gone. Heads up when changing the gas valve mine came with a screw in plug in the hole I needed for my pilot gas line, make sure to plug the other hole if you have to remove one because I wasnt aware of that and had my house smelling like gas fast. Rheem needs to plug both holes and let the consumer unplug the one he/she needs. It could save a life.

Four years in, the Rheem Prestige heat/air/heat pump we purchased has been an incredible headache. A dozen service calls and no solution. 5 ton unit will not adequately cool/dehumidify a 5,000 sq ft house. Spent $13k for this system and had to spend a lot more for a whole house dehumidifier. The heat pump has repeatedly shook/vibrated when not on emergency heat. The shaking was at times SEVERE. Now the piece of junk has lost its refrigerant. I am done trying to fix it. While the dealer did his very best, nothing has ever been fixed on this thing. Never, ever will I buy anything from Rheem again. Every aspect of this ownership experience has been god-awful. Stay as far away as you can from Rheem.

I purchased this 38 gal water heater and installed it in August. In February the water heater failed. I called Rheem at that time and they wanted me to diagnose the problem. After a week of screwing around they sent out a tech and it was repaired. In December same thing, water heater failed again. Runaround on the phone and again they want me to work on water heater. Said water heater is out of labor warranty. Their parts are continue to fail. They should stand behind their product but dont. My serial number is MO41516904.

We purchased a new A/C unit on March 12, 2014 for a secondary home in Fla. This unit is not a rental. It is used by us a few months a year. We purchased the property a few years before and it still had the original a/c, so we decided to be safe and buy a new one. MISTAKE! We used a local A/C company in that area and purchased a RHEEM along with the semi annual maintenance contract. We recently made a trip to Fla and found that the a/c wasnt working and that it also froze up causing wet floors. We called our A/C company. The cost was 500.00 to come out on Monday 1/2 (a holiday). We were only there a few days and needed to get it fixed to prevent mold/mildew. They needed to put a dye in the system to see if there was a leak. Well there were multiple leaks. So for an addtl 586.00 for labor they would fix it. Their warranty is a joke! Rheem knows that their products are defective and they only last a short period. They should have to pay for the labor to fix their defective product. I wish we could bond together and go after them for a selling faulty products and hold them accountable for costs associated with their defects. This is the United States of America, we deserve more.

April 25, 2015 my plumber installed a Rheem 40-gallon H2O Heater bought at Marina Del Rey, CA Home Depot at my Santa Monica rental house. The water did not get hot & we assumed it would in several hours. My tenant called me April 27th that the water still was not hot & observed a big water leak coming from the unit. My usual plumber who installed the unit was 100 miles away working & unable to arrive. I called RHS (Reliance Home Services), they arrived in 30 minutes & determined the H2O Heater as defective. My tenant was very upset and demanded emergency replacement now. Reliance informed me they could replace the H2O heater within the hour and guarantee hot water and a working H2O heater. I went online and found other complaints of Home Depot Rheem 40-gallon H2O heater. I always thought Rheem was a good brand. I read Home Depot is purchasing low quality Rheem H2O heaters. I could not take another chance of getting Rheemed by Rheem as other angry Home Depot consumers of Rheem H2O heaters describe their frustration. So I incurred a 2nd H2O heater expense & installation with Reliance for emergency service. Although, the tenant and I were pleased to finally have hot water within the hour! I feel as others that this is totally unacceptable to sell bad products! I was unable to send pics of receipts due to my malfunctioning VZ cellphone!

If you thinking getting a tankless water tank think about it. It can take up to 75 second to get hot water, if you do not have a recirculation loop in your house forget it. The Rheem does not have a buffer tank in the unit. You will have to get install a recirculation pump and a mini water tank beside to keep a certain quantity of hot water to be use until the tank warm up the rest of the water you need.But if you go for Navien NPE series you will need just the recirculation loop. That brand have the buffer tank inside the unit. And you have a app to change the temperature of the water from anywhere is your house. If I knew that I would go for that one and the price is less than Rheem and better guarantee. Do not trust any sale rep who come to your home. DO YOUR RESEARCH BEFORE YOU GO FOR ANY TANKLESS WATER TANK. AND KNOW YOUR HOUSE PLUMBING.

New Rheem heat pump installed on 5/2012. Polar Bear Heat & Cooling warrantied this unit in writing parts and labor 12 months. Parts warrantied for ten years. The compressor failed after ten months. Polar Bear would not repair the unit unless I gave them $400 upfront for lost freon. They said Rheem would not compensate them for freon. I phoned Rheem customer service regarding that and they said they do not cover lost freon. Tough luck! Wife is ill and coming home from rehab in that period. I must have heat and cooling. I was forced to cough up $400 or Polar Bear would not repair. Gun to head. Attorney General Office in Florida fluffed me off and told me to get a lawyer that they dont handle private cases. BBB involved but they have no authority, only a token part. I dread the next ten years with Rheem if it lasts that long.

There are lots of problems at the start. Finally, it was fixed after Rheem sent a man from the home office. it worked for four years then went to heck. The cost to me at this point is over $1800 from their techs out of Denver and plumbers in the Greeley area trying to fix them. Rheem sent one new unit out but not enough pipe to install, and then I was informed that I was going to have to tear out part of my finished home to install and they wanted me to install the 1st unit before they replaced the 2nd. What a mess, and thousands to install. Now the head tech at Rheem, Mr. Daniel **, has been dragging this out; hes not returning phones and doing nothing to help me. Hes not even giving me an answer to what they will do. I am so sick of this. So very much money to buy and install at the start and now there is no hot water and more and more costs, all because Rheem 1st tankless system and venting was not right, so you, the homeowner, must figure out how to get hot water in the home where there is no place/room to install, no electric or water or gas lines to change to some other type of heat. Just tear down a new home and pay thousands of dollars to get hot water.

As part of a major remodel project, which included new plumbing and gas lines, we had a Rheem tankless water heater installed in the summer of 2012. In about 7 months we began to have trouble. When the hot water was turned on somewhere in the house, the tank would attempt to fire up but wouldnt actually ignite, and then the unit would flash an error code #11. The person needing hot water would wait and wait for it but would never get it. This happened more and more frequently. The plumber who installed it sent a Rheem rep out who blamed it on insufficient gas pressure, without actually testing the pressure. HVAC guy said we had large supply line to the unit. Rheem manual (only obtainable online) was of no help. Finally after months of a continually worsening problem, a person on the Rheem help line told us it was probably dirty ignition coils. She gave us instructions on opening up the unit and gently cleaning the fragile coils. Now we have to do this complicated process every few months. Very annoying! And the most frustrating thing is that my friends with other brands of tankless heaters have never had to do anything to theirs after many years and they LOVE their tankless heater. I HATE mine!

I had a new Rheem Classic Heating and Air Conditioner installed on 6-14-2012, or at least my Homeowners insurance did. After receiving 2 bids for replacement, my insurance company awarded the bid to a dealer who installed Rheem Units. The unit was a combo heating and air conditioner unit that sits outside, at the back of the house. It is a RRNL unit. It is a 2- 1/2 ton unit, which was the size of the one replaced. The old one kept our house cool in the summer and warm in the winter, unit it suffered hail damage that rendered it useless.Long story short, the new unit has never worked right as it does not even come close to cooling our house. Of course our old unit had real Freon in it where the new unit uses the 410A stuff. Unit has already had to have compressor replaced, has already had to have Freon added once and needs again and a new fan motor. It is not even 4 years old yet. The fan on the unit runs continually and never shuts off in the summer. We keep the thermostat set at 72 and according to the digital readout, the unit never cools the house down to this point, thus running day and night.I had to pay $200.00 labor to have the compressor replaced under warranty, which I dont think I should have had to do. When the fan went out a couple of weeks ago, I asked the installer/repairman if there was any recalls on this unit and do they ever get a LEMON in these. He told me no on both questions. I had to pay to have Freon installed, but the fan was replaced under warranty and he did not charge me to switch out. I am really dissatisfied with this unit and which I had my old one back, or at least this one replaced.

Rheem 80,000 BTU heat pump - I purchased a complete HVAC package two years ago through an installer in my area (Loveland, Ohio). The product is a high efficiency Rheem. Almost immediately and continuing today, the heat pump shuts down because of condensation working its way into a vacuum line that monitors the gas valve. I have been told that this problem is particular to Rheem (and they are aware), but have not corrected the problem. I tried submitting my problem and complaint to Rheem on their website but when I press the submit button, nothing. The comments go nowhere. I have turned the gas valve a 180 degrees on its bracket so the tube has a slight back flow. Im hoping this helps eliminate the problem. I will never purchase another Rheem product again.

I bought a hot water heater and got no hot water. Plumber came and said I needed a new valve. I was watching plumber reinstall valve when I observed wire fall out of connector. Not properly plugged in. Burner lite but no Hot Water, only warn. Let it be for a few days and then called Rheem. They sent a new gas valve and plumber came to install. Still no Hot Water! I am going to call again and ask for my money back.

I bought a 75 gallons water heater and it stopped working in 6 months. Contacted Rheem to have it fixed. And they sent me replacement parts while claimed that my labor warranty is not available (on the heaters specification and receipt stated 1 year labor and 6 years parts warranty). They took almost a month to have this issue solved with multiple parts sent. 6 months later, the heater failed again. This time, they want me to get a multimeter and test each components to find out which one fail so they can send me that part. My family is without heated water for another month during this cold winter. I will not buy another Rheem or company related products after this horrible experience.

My Rheem HVAC is only three years old and the high pressure line to the sensor split causing all of the freon to leak out. I would say this was a very poor design not allowing any flex space in the high pressure line. Model # RH1T3617STANJA.

I just acquired a new hot water heater and wanted to learn more about preventative maintenance needed to prolong its useful life. One agent was helping me with ensuring warranty dates are accurate as their records show warranty start date as date of manufacture. Date of install is 5 months later.. They have a website for registration but that did not help update their warranty records. He told me to use their website again. I told him I already did that and nothing changed. Then, he said all I had to do reply to his email with copies of invoices and extended warranty info and all will be taken care of. A day later, nothing. So I called back and somebody else says she will look into it, update records and EMAILl me a screenshot to show it is done. No email received but warranty record was updated to correct start at date of install but did not include extended warranty date of additional 4 years. So now I have to call them back regarding this. Why is it so hard?In addition, I wanted to buy extra anode rods (secondary, connected to HOT WATER Side) so that I have them readily available 5 years or so from now. That seems to be a VERY complicated process. Always requires Serial number which is totally irrelevant. All manufacturers anode rods are universal. Difference is length of rod, length of nipple (for those that are installed in the HOT WATER side of the tank) and material composition. After half a dozen emails back and forth, still no info as to how I can get the anode rod needed. I even gave them part numbers and they told me to contact another department as the department I contacted do not handle customer service inquiries, just website related. HUH???Another customer service rep emailed me instruction on how to maintain as well as user manual. I thanked him for it, asked him more questions, and.... NO RESPONSE since then.. A couple of follow up emails and still no. WHY? Frankly, I worry about the service I will be getting from this company when something really wrong happens.. I may have made a mistake buying their stuff. Their A/C unit is outstanding. Water heater is another story as I had problems with inaccurate thermostat BUT, to their credit a new thermostat was immediately sent and that fixed my problem. I worry what else will go wrong and the runaround I will get. Caveat Emptor !!!

Alright, so after having bought a home (Spring, 2017) My water Heater started failing (which was okay with me, its a new house, things fail, it was still under warranty, but I wanted longer showers). So, I bought a new one. Within 3 days, the water heater failed, knocked out my power, and began leaking from the electrical components. Yep. So, I called, and emailed, to get it replaced. After having spent a non-consecutive time span of 15 hours on hold between Rheem and Home Depot, I was continuously growing more and more frustrated. FINALLY, a poor customer service girl, who spent around 45 minutes of her day at Home Depot, had to jump through about a thousand hoops--2 months later. Yep, because of these people, I had been 2 months without hot water, and all of the fun that that brings (YAY!). That was over two weeks ago.Two days ago, I received my new water heater--sorta. They botched the delivery. It was supposed to be delivered to my house, but instead, they shipped it to Home ** Depot, so I had to scramble out of work, and go pick up the thing--did I mention it was delivered a day late? On my work Monday, and I do not work in an industry where you can just pick up and go. I open the box to find, a dent about the size of a baseball, or so--but it gets better. The box was undamaged. They had to ship it in this condition, knowingly. I have emailed them, I have tried calling them, but I have yet to hear back.I am appalled, by this level of unprofessionalism, and lack of quality oversight. And after reading the preceding reviews, I can assure anyone who reads this, that Rheem will never, ever receive any of my business, ever again, and I do not understand why anyone would give them theirs. Go for GE, or Westinghouse, or something else and save yourself the trouble; at least their products sometimes work, and their staff has the decency to at least lie to you.

We purchased a 10-gallon water heater for my office just to run the DW and hot water for the sink - no biggie just 4 people in the office. Called Rheem. Gave them all of the info. Told them where it was and they said basically ** you since you did not put it in your house, your warranty has been downgraded from a six-year warranty to a 1-year warranty. DO NOT EVER BUY ANYTHING WITH THE NAME RHEEM ON IT EVER.

50 gallon water heater less than a year old and everything started to break down. Warranty doesnt pay for anything unless their own plumber does the job (Noahs Plumbing in San Jose, CA). Their plumber is very hard to book and we have been without water for over 3 weeks. Warranty department is extremely rude and will give you the runaround saying they only work with their own plumbers and everything takes 2 days for them to do anything. STAY AWAY FROM THIS BRAND. I GIVE THEM 0 STARS

We installed a Rheem tankless water heater system in February 2017 and starting about a year ago, it has consistently failed to produce hot water. It appears to be a computer/software problem, as our plumber is able to reboot it, but we have not been able to do so following the manual. The reboot may last a few weeks, or 24 hours, and there seems to be no discernible trigger. Our next step will be to remove the system and replace it with traditional water heaters.

Buying Rheem Seer 20 heat pump/ac unit is the worst investment of our lives. Three months after buying it quit and installer said it needed to replaced but under warranty. Waited 2 months and installed in December. Incredibly loud!!!! Sounds like a loud compressor running beside the house. If the outside temperature gets cold it is very inefficient warming the house. At -10C (14F) it couldn't keep the house warm and we had frozen pipes! Incredibly disappointed to have to live with this horrible investment. If I win the lottery this will be the first thing I replace.

I have RUUD tankless water heater (Model # RUTGH-950VN). On June 25th, 2016, it started leaking continuously. Since customer service was closed for that day (8:30 PM), I called the customer service on the following day! As soon as I told them that the water heater is leaking, they told me to send them the photos of the water heater before any further assistance. Once they received the photos they told me that I have to take the water heater to the dealer, from where I bought it. Since it was under warranty, Ill get a new one from the dealer. On June 27th, my plumber took it to the dealer. Since that model was not in stock, the dealer told me that it will arrive on July 1st, 2016.But on July 1st I came to know that the tankless water heater will only be shipped on 10th July (!!), and the dealer will receive it on July14th, 2016. So I contacted the Rheem customer service to complain. They (a male) told me that they cant do anything about shipping. It is out of their control. I had not hot water for all these days. I waited one more week and again contacted the Rheem customer service on July 6th, 2016. This time a new representative (female) told me that it is unacceptable that I am waiting for the water heater for so long. She told me that the required model is in stock. Since we were expecting the heater by July 14th, there is no point in shipping one more heater directly to the customer. Resigned, I decided to wait for one more week (thankfully it is summer).But July 14th came and went. Still no water heater at the dealer!! So I decided to contact THE CUSTOMER SERVICE again. This time lady told me that they never take care of the shipping and they cant if the heater has shipped from warehouse. I would never buy Rheem water heater again. Meanwhile I am still waiting for the new water heater from Rheem. I still dont have hot water at home and I have three small kids.

Purchased this brand new AC from my air conditioner specialist not quite 2 years ago and have had a few problems that make me NOT so happy. First it was the compressor failing which had to be replaced, under warranty. Great but the labor was not under warranty so that cost me $175 which doesnt sound like a lot but when you shelled out $4500 for a new AC just under 2 years previously it is a big deal. He installs that and puts some fluid that was recommended into a valve and off he went. The AC worked for about 3 hours before it went bad -- froze up. He came over in the evening and looked at it, and said now it was the valve that he had gotten a service alert on. Although he put in some fluid as they described apparently it needs to be replaced again. That is under warranty BUT over $500 in labor and cant do it then. Will have to come back and do it. So $675 worth of work on a NEW air conditioner and 4 nights without AC in August in Florida. Had to move my pets out of the house with me for FOUR nights. Not good!!!

Had installed by ARS a Rheem HVAC system 7/2012, just a little over two years ago. I have a maintenance agreement with a company two times a year and use pretty expensive air filters changing them every 3 months. This week the motor in the air handler stopped working. It was replaced free because it was under warranty. Have a 10 year labor agreement with the company that installed it and the labor was free also. Thank goodness! Please dont tell me that after the 5 yr. warranty period is over on parts that I will be having to replace the whole system. Im on my 3rd HVAC system in the last 21 years. The other two were not Rheems. My rating is only on Rheem HVAC and NOT ARS.

Purchased a new Furnace and Air Conditioner in 2013 and have had nothing but problems. In 2017 the air conditioner was leaking gas and needed a new evaporation coil. At first we were told that the coil was not covered under warranty but after some investigation on our part we figured out that it was indeed covered, however we had labour cost of over one thousand dollars. This year during a bad cold snap the furnace broke down and needed a new blower. The blower had to be ordered from the States which took 2 weeks to arrive. The blower is not covered by warranty so we were on the hook for the labour as well which was again well over one thousand dollars. Now 2 months later the furnace has stopped working once again and it appears to be the same issue so it’s a cold waiting game until after the weekend to find out what’s wrong this time. Honestly unless you have an unlimited budget for repairs I would stay well away from this product!

We had our water heater replaced in Dec 2020 with a Rheem Performance 40 gal that was manufactured in July of 2020. August 13th 2021 the S.I.T. valve went bad, so I contacted Rheem on Monday August 16th as it was a manufacturer warranty issue. Rheem was quick to provide a replacement part and tell me they would schedule a technician. Three days later no part, no technician, no hot water. I called back and this time was told the first service rep had misspelled information and they would fix it and get things sent, but they had no technicians in my area so I could pay a plumber myself and submit it for eventual reimbursement.At this point I was losing patience, the following Monday August 23, we had now been without hot water over a week, but now I had replacement parts, but plumbers in the area werent willing to work on Rheem products and the ones that were were over priced. We are on a fixed income and thanks to other repairs and safety upgrades our savings was nearly gone.I contacted over 22 plumbers and finally just called Rheem back and told them they needed to send a technician because no one wanted to touch their product, if I had still been able to I would have gone to the basement and done it myself. The person showed no empathy so I asked for a supervisor and was put on hold for about 40 minutes, when I finally got the supervisor and was going over this whole thing I glibly remarked,I mean you guys obviously knew you were send out bad units, you have a line dedicated to the specific issue. To which the supervisor (Chris) surprisingly responded, Yes we know. This company knowingly send out bad units, to be installed in homes, offices, daycares... what if the valve had gone bad the other way and not shut off? It could have blown the tank, because relief valves fail more commonly than you would expect. This is a bad company operating on bad policy and in bad faith.

This review is in response to a denial I received from Rheem Manufacturing Company regarding a claim I made for a leaking hot water tank that has a 12 year warranty with full coverage (parts and labor) for the first three years. From the day I reported a problem with this Rheem 12 year Gas Hot Water Heater I was treated disrespectfully and it was abundantly clear from the beginning that it was going to be difficult to get this company to back the 12 year warranty on this hot water heater. When I reported the problem I was having with this water heater it was only one and a half years old and still eligible for full no cost labor and parts coverage for the first three years as stated in the warranty verbiage. Rheem customer claim reps gave me a hard time about sending a plumber out to look at the tank and repair it. After asking to speak to a supervisor I was finally told she would send out a plumber and I would be notified by someone who would set up an appointment. I then get a call and was told they cant find any authorized Rheem plumbers in my area and asked if I would contact a plumber on my own and have the plumber fix the leaking tank if possible and send their bill to Rheem for reimbursement. I tried to find a plumber but none would come when I told them they had to submit their bill to Rheem for payment. I ended up fixing the tank myself with some help from a friend who is a plumber apprentice.I turned in a claim for $18.06 and this chincy company denied payment, unbelievable!!!! Imagine what the claim would have been if a plumber would have fixed the tank and for sure I would have been stuck with that bill!!! I notified Home Depot (where I purchased the water heater} Customer Service and they were appalled when I told them this story. I only notified them because I wanted Rheem to be reported for their extremely poor customer service and not fulfilling their warranty agreements. Home Depot is one of Rheems largest dealers of their products and did not agree with Rheems denial of this claim. They told me they were going to file a grievance against Rheem for the way this claim was handled and to show their appreciation of my loyal patronage sent me a $25 Gift Card. I will never buy a Rheem product again and will tell all every chance I get of this horrible experience. If you need a new hot water heater be very leery about buying a Rheem.Rick **

We purchased a water heater in 2015 from Rheem. The gas valve went out in 2020. While the part was still under warranty, the labor was not and the labor to install one of these units varied from $200 to $600. Our previous water heater lasted for 25 years as did all of our neighbors. This was clearly a faulty part and when I called Rheem to work out some sort of compensation I was denied, treated rudely, and put on hold for over an hour and a half. Please do yourself a favor and steer clear of this company!