I hope future customers read and take heed. Dont buy a Rheem hot water heater if you desire a good product and even fair customer service. I have waited since July for a refund check, that I had to pay ($225.00) to the contractor. He refuses to work with RHEEM. I can see why! He only worked on mine because I am a regular customer. Today (2 months later) I called to find out WHEN I should be getting a check. I was told 4-8 MORE weeks. Because I didnt submit my cancelled check with my claim - therefore - it hasnt even been processed. No call from them to tell me I needed to send cancelled checks. That shouldnt be any of their business. SO HERE I SIT - at least I have hot water now, BUT for how long? Who Knows????

I have been trying to deal with this problem for four days now. I called Rheem company several times today and was given divergent information. They gave me the number of installers, which then asked me to get a work order. I called Rheem they said they sent the order but it got refused. I called installer back again and conference called Rheem which then said that I would have to call the distributor instead. I was finally able to locate the distributor, who said they would be able to replace the water heater for a $150 service (provided I transport the old/new tanks). But they requested a voucher or authorization in order to provide me with a water heater replacement. I called Rheem 800 number yet again and the person transferred me to the warranty department which is now closed for business. Im going to be yet without hot water for another weekend. This is horrible customer service, giving me the running around!!! The water heater is less than a year old!

I just got gas hot water heater in October 2015 and already having problem with unit. Called to get technician to come and look at - only be told technician will not come in my area. So now I have to come out of my pocket to have someone replace a part when I am under warranty and be reimbursed within 4 to 6 weeks. First I advise not to go through Home depot cause even though they install, they do not service. Secondly, run when you hear Rheem. I thought one of top companies for heaters, but found customer service practices nightmarish.Why would you ever do business with technicians who would not service your customer areas. I will be writing whomever I have to, because that is just lousy customer service. The customer have to find a technician to fulfill the labor part of the warranty. Whatever happened to our country where you buy a product and a so called solid company stands behind it and makes the customer experience pleasant at best. I should have gone through PSEG - at least I know I could get service in my area. Just a damn shame.

We had a Rheem Gas water heater that was continual problem. Rheem sent us new parts and the gas valve switch continued to be an issue. We paid for a plumber to come out twice. They then keyed the unit is unrepairable and had their service tech come out to replace the heater. I had to go to the Home Depot to exchange the water heater with them because I had purchased it. I was charged an additional $160.21 for the exact water heater unit because they said they price had gone up in the last year. I called Rheem and they said that it was not their issue and that I needed to follow the procedure for Home Depot. I asked if I was supposed to pay for a new price or a straight exchange and they continued to repeat over and over that I needed to follow Home Depot procedures. I feel like I was not taken care of well, had to pay for a plumber twice to come to my house and an additional $160 because of their faulty water heater. I would not purchase this brand again.

Why is it that nothing lasts anymore. I put this Electric Tank in our home in July of 2019. Now December 2019 and it keeps tripping the Local cut out. I suspect that the Thermostat on the lower heater element is dead but, I am now at work and cant get back home to look at it. Of course it dies on a weekend. We are a family of 5 and honestly this is the last thing we need. The tank was working perfectly up until a few days ago. Now Ill have to contact Rheem and see if I can get any warranty out of them. I feel that the best thing I can do is call my local Home Depot where I bought the thing and see if I can get them to issue me a replacement!Uggh, I dont have time for this!!!! Do not buy this unit as it will not last you. This was supposed to be a 9 year tank!!!

I filed a warranty claim with the company via their web form with all the required information. Rheem never responded one way or the other, on a water heater that failed after just two years on a 6 year warranty. During installation we discovered that half of the gas heating unit was missing. Rheem graciously sent us a new heating unit, though, as it turned out, even that was defective, but was able to repair with locally sourced parts. Between my father and I we have used Rheem water heaters in this house for over 60 years, but obviously, there must be new management, who neither cares about quality control or fairness in business practices. Serial Number Q421515023. Model Number XG29T06EC32U1. Date of Purchase 11/11/2015.

I am not upset that a part went bad, I get it… things happen. The only reason I gave a second star was because everyone I spoke with was very polite and professional. What is disappointing is that Rheem does not consider my family having hot water for six day an issue. I am betting that the top brass at Rheem have not had to go through their warranty department for a repair, otherwise it would not be this way.Here is an account by date of what occurred afterward. DAY 1 - 12/5/2020: Water heater stops working so I call Rheem Warranty. I was told they were closed and call back tomorrow. DAY 2 - 12/6/2020: I call Rheem and get put on hold for 15 minutes... no problem. They answer and take my info and then transfer me to Warranty. I sit on hold another 30 minutes. They finally answer and we go through a series of Q&A to determine what needs to be done to fix my water heater. It is determined that I need a part and that they will ship it to me... Ok, no problem. I receive an email from Rheem stating the following: Thank you for contacting Rheem. A part has been submitted to the Parts department for processing. Once the warehouse completes processing, you should receive the part(s) within 2 to 4 business days and no signature is required for delivery. Additionally, You should receive an email with tracking information once the warehouse packages your part.Additionally, a request for labor coverage has been submitted to our Dispatch team for processing. You will either receive a call from our dispatch team with labor options or from an independent contractor in your area within 1 business day to setup an appointment. Labor coverage includes the repair or replacement of any part of the water heater due to defect in material or workmanship. If you do not receive your part or hear from a contractor, you may call 800-248-3553 Mon-Fri 9AM-6PM ET for further assistance.Here is where I have a problem... ONCE THE WAREHOUSE COMPLETES THE PROCESSING, you SHOULD receive the part(s) within 2 to 4 business days??? This did not exactly instill confidence that I was going to get hot water back anytime soon. I have six people living in my house… my wife and I, an elderly parent, three children and none of us are happy with the thought of waiting six to eight days with no hot water.DAY 3 - 12/7/2020: I do not receive a shipment notification, but I do receive a notification that I have been assigned a contractor to install the part once I receive it. I think to myself; I will get a little ahead of the curve by seeing it they have a part in stock and maybe, just maybe, they can get their part installed prior to Rheems part arriving. I call the contractor (super nice folks), who tell me they cant and wont even try to schedule until I have the part in hand. Disappointed.DAY 4 - 12/8/2020: No shipment notification by noon, so I call Rheem back to find out what is going on. I am back on hold for 20 minutes. Get transferred to the shipping department, wait on hold another 5 minutes. Nice lady tells me that my part has not been processed yet. I express my complete dissatisfaction with Rheem’s process, so she expedites the shipment (which costs $30) so I will receive the part the next day. I thank her and wait for the part to arrive. I receive a shipment notification that the part is being shipped and should arrive on 12/9.DAY 5 – 12/9/2020: Waiting for my part to arrive so I can call the contractor to install it. Based on my prior conversation with the repair guy, it will be another day or two to get someone out. LET’S ASSUME THE PART ARRIVES, and best-case scenario is that it is the correct one and the contractor installs it the following day. DAY 6 – 12/10: Contractor installs the part, and we all get to take a hot shower. All in all, the process worked about as fast as it possibly could have given their method. Which means that it could have easily taken a couple of day longer. HERE IS SOMETHING FOR THE OL SUGGESTION BOX AT RHEEM: 1. Create a few “Authorized Repair Centers” in each major metropolitan area. 2. Require them to stock some basic parts (like an ignitor switch or gas valve).3. Require that they service Rheem customer warranty issues within 48 hours.Problem solved… customer confidence instilled, Rheem’s good name installed! A happy customer is a return customer! RHEEM… 6 to 8 days is TOO LONG to wait for hot water! UPDATE: The part did arrive on time and the contractor scheduled us the following day.

Purchased brand new 5 ton rheem a/c for my home 5/14/2014. The unit is junk. Replaced so far coil, motor, freon, etc. My wife has heart disease and weve paid out so much $$ and now 2 years later we are still without a/c here in port st lucie, fl. We live in a community of over 2000 homes many, many of which have had same issues with their Rheem a/c. They are junk, junk, junk.

I had to replace the Rheem hot water heater in my grandmas house 3 times in 2year. This time the heater has a recall on a part that rheem cant even get and even if they could it would still cost me $145 to have someone install it. I have to go buy a new water heater (it will not be rheem again) and the company has an Oh well attitude. I hope this review save people time and especially money. I wish I had read the reviews.

Please dont purchase a rheem heating/ac unit. I purchased a Rheem unit in November 2014 and my ac unit has already gone out twice this summer. I have been dealing with this problem since April through August 2016. I have had an ac tech person come to my residence on several occasion trying to find out why my ac unit doesnt hold the freon that was put in come to find out it was leaking freon in the coil; the ac tech guy ordered a new coil which I had to pay for the shipping cost and after installation on the new coil it still leaked freon only at a faster level. The freon would go out after 24 hours of being put in the system.I spent a $3500 on this unit only to be a piece of junk, save yourself the time and trouble on the product and dont buy at all. I have already emailed the company they called but no return call at this time. I dont understand why Consumer Affairs doesnt have this product or company pay for the problems it is causing if you read the reviews many people are going through the same problem. This company should not be selling products at all they are already in trouble for selling faulty water heaters.

I purchased this unit from a very reputable HVAC installer in the Knoxville TN area. The unit was installed in June 2010. Less than a year I had to call them because the unit went down. It was repaired under warranty which also included the labor. From then I had to have it worked on every year. Usually the parts were under warranty but the labor and freon were not. Once I spent over $800 dollars for Freon. I switched to another company for service a couple of years ago. They have since replaced two condenser fans (fans were under warranty but the labor was not). I have had relays replaced. They installed a hard start on it.This last week, would not heat except on auxiliary/emergency. I was told that the compressor was shot. It went out of warranty in June of this year. It has been an absolute piece of JUNK!! I was told by my technician that this unit was made the first year that the Freon was changed over. I guess that they did not do enough testing before putting this piece of junk on the market.

Rheem 80,000 BTU heat pump - I purchased a complete HVAC package two years ago through an installer in my area (Loveland, Ohio). The product is a high efficiency Rheem. Almost immediately and continuing today, the heat pump shuts down because of condensation working its way into a vacuum line that monitors the gas valve. I have been told that this problem is particular to Rheem (and they are aware), but have not corrected the problem. I tried submitting my problem and complaint to Rheem on their website but when I press the submit button, nothing. The comments go nowhere. I have turned the gas valve a 180 degrees on its bracket so the tube has a slight back flow. Im hoping this helps eliminate the problem. I will never purchase another Rheem product again.

We bought a water heater in 2009. 2014 - realized it was leaking all over the garage. Called the big box store from which we purchased and was told we would only get $140.00 credit towards a new water heater. To my understanding GE and Rheem are no longer affiliated so the warranty becomes pro-rated. Therefore the 12 year warranty we thought we were getting is no longer good. I called the 800 number on the water heater and talked to 3 different people. 2 were very rude. The last lady I spoke to gave me an address to write a letter and complain. If there is a class action lawsuit in the works, I would love to be part of it. Rheem owes me $490.00.

Approximately, 2 1/2 years ago I purchased a Rheem 3 ton air conditioning unit at a cost of $4,800. In May, 2019 the unit stopped cooling and I called the original installer. They informed me that the copper coil was leaking and would no longer hold Freon. They ordered a replacement part and installed a new coil for a cost of $1,004. This unit was not merchantable from the factory but Rheem maintains that there is only a limited warranty on parts. Rheem is manufacturing lemons and refusing to stand behind its product. It appears there is limited quality control. Other air conditioners I have owned have had minor repairs and lasted 10+ years.

I purchase my unit in 2013 and have had trouble with it ever since. The heat works fine, but the a/c does not work for an entire season. When it was first installed it would not stay on because of the water sensor. I had to reset the sensor multiple times, until they finally replaced it. Turned the unit on in 2014 and it didnt come on. They had to come out three times that summer. Now its 2015 and again the unit would not come on. They got it running. A month later it is frozen up because it is leaking. They put in a sealant and now another month later it is leaking again. They refuse to replace it and just keep wasting my time fixing it.

After three years I had to replace my Rheem gas water heater. Due to issue in the gas chamber and it having a leak. After going back and forward with customer service for four days. They finally agreed to replaces it. Since it was still under warranty. But first I had to pay a license plumber to speak/confirm it to them. They didnt even asks for his license #. Two weeks later Im back with no hot water. Due to new water heater having issue with gas chamber AGAIN. I had City Public Service come to check my gas lines/flow. They places a red tag on the heater and stated it was the CONTROL VALVE. Once again customer service said it could not be the control value. Due to it being new. They required a gas pressure count. Which is not cover under the warranty. Im just ready to give up and just go buy a new one AND IT WONT BE RHEEM!!!! But this is what they.

Hot H20 tank failed after 4.5 yrs. Rheem will not honor 7 yr. warranty because there is no longer a commercial dealer in my town. Beware of poor/no customer support with this company. Very disappointed, in what used to be a dependable company.

I bought a Rheem water heater in May 2017 from Home Depot. 7 months later it failed right on Christmas Eve. I called Rheem and the warranty part was sent quickly, but since they could not find any contractor in my area to do the work, they said I can use anyone local. I filled out the warranty claim and sent all the required paperwork back on Jan 2nd, 2018. First they said itll take 6 - 8 weeks to process the claim. Its now 2 1/2 month (March 16th, 2018) and my claim was still not processed. The last time Ive called, I was told that they were back-up in the warranty claim department (wow... imagine how many units have failed that could create such a back-up), but since its more than 8 weeks, theyll expedite my claim. Guess what, expedite or not, my claim is still in limbo somewhere. Very disappointed with how Rheem handles customer claim. No wonder no contractor in my area wants to work with Rheem. People, please dont buy Rheem, not worth it when you have to be hold 45 minutes on the phone with them or call them every month to check on your warranty claim just to hear the same excuse.

Please DISREGARD the bad review. It was not a Rheem issue. My mistake. Explanation (maybe others can learn from my mistake): The catch pan at the bottom of the water heater filled with water up to the overflow pipe that goes to the drain. I vacuumed the water out and made sure no water could enter from the drain pipe. (The drain pipe is also used by the furnace and air-conditioner.) After a few hours there was more water in the catch pan. I assumed this was confirmation that it came from a leak in the water heater. I was wrong!I vacuumed out the water again, called the service number and wrote the bad review. After several hours I notice the catch pan was still dry. After a full day it was still dry???. I then realized the water I thought was coming from a leak in the water heater must have come from water that collected in the water heaters insulation which gradually dripped out. So the real source of the water in the catch pan was water that back-flowed from my furnace/air-conditioner. As for Rheems support, I called the service number. They listen to my story and scheduled a service visit for the next workday. I received a call from the service provider (Sals) a few hours later. They were very pleasant and told me they would call a 1/2 hour before arrival. Fortunately, I was able to cancel the appointment. Again, Sals was very gracious and glad all was working ok.

We moved into our new place in 2012 and a month later the Rheem gas hot water heater blew its side. We were relieved to find it was under warranty but it still cost us $600 to have the new unit installed. One month less than 5 years, the HW heater blew its side again flooding our basement. I called Rheem and they told me there is no warranty on this unit since it was already a warranty replacement. I tried demanding a better solution than that but the person hung up on me and I never heard back from them despite numerous attempts.I have a family of 6 and need hot water so I had to get a new unit a.s.a.p. It cost $2000 all in. I am livid that such a huge company cant back up their products. When they realize you have had issues with their product the first thing you hope to hear from them is Sorry youre having trouble with our products, Sir. Lets take a look at how we can fix this situation not We already gave you a new one. I thought you should get at least 10 years from a heater? Not impressed Rheem! You should be ashamed! Profit over people!

We purchased a Rheem 2-4 tons RQNL B 13 Seer Series Heat Pump in Sept 2008. We have done the maintenance on the heat pump, using pricey filters as suggested from Rheem. Year 2, had to replace the refrigerant... year 5, same thing. Our dealer ate the cost because of maintenance plan we purchased with the unit. Now year 6, we are having to replace the motherboard for the unit and blower fan. No big deal... (under 10 year warranty). Wrong, Rheem will not honor the warranty because I didnt go on-line and fill out the warranty, which I was not told about. The warranty card said do not mail, keep for your records. I called Rheem customer service, they were rude and would not give me any help.Called wholesaler where the unit was purchased, Modern Wholesale in Knoxville, Tennessee, spoke with a Mr **, he told me that Rheem started having warranties filled out on-line starting in 2009. I told him my unit was installed in 2008, he still did not and will not honor the warranty. The dealer I purchased my unit from has been helpful with names and numbers, but I dont expect him to eat the cost when Rheem should honor warranty. Rheem has 2 class action lawsuits. Anyone still wanting a Rheem, I think not, they are a rude company and will not back their product. If they did, it wouldnt matter how your warranty was filled... DO NOT BUY A RHEEM, if anything, run fast and far.

We purchased a Rheem 40 gallon hot water heater yesterday and had it installed by a licensed plumber this afternoon. Install went fine. Turned the water on and then the electric on, and waited a bit so the plumber could make sure all was well. All was not well, the water did not heat. Our plumber ran through the typical diagnostics and came to the conclusion the water heater was bad. Yes, it was bad, but the Rheem customer service was worse. This is a brand new water heater and they have said it was 3 different problems and they will send out a part. We wait for the part and then they will send a tech out--so we could be without hot water for more than a week--they could not give a darn. Brand new and this is the customer service you get--please folks, do not buy a Rheem. This story has a happy ending only because Home Depot in Holiday, FL is awesome. They are replacing the thing and going above and beyond for us. THIS is why we only use Home Depot. Rheem, take a clue from Home Depot and amp up your customer service or you wont have any customers to service.

We purchased 56 Rheem water heaters for our senior housing community in Eudora Kansas. 12 of the tanks have had failures within the first 4 years of service. None of the plumbing contractors want to work on the Rheem water heaters because they were purchased from Home Depot and are told that parts are not easily available. We are slowly switching out the tanks to another brand that was recommended by our plumbing contractor. We will no longer be purchasing any Rheem water heaters.

Replaced our water heater of 20 years with a Rheem because it was a good brand and has been around. It worked fine for a week and then the pilot went out. Re lit and 2 days went out again. Then it was going out every couple hours. I called Tech support with Rheem and said they would have a plumber contact me. Plumber came out and determined it was the main Gas control. Took 4 days to get the part and we installed it and still did the same thing. Called tech support again, they wanted us to take the burner assembly to check if something was tripped. If it was they would send another part out. We have been without hot water for almost two weeks. Im tired of the runaround and took it back to home depot for a refund. So disappointed with the whole situation. They could have overnighted the parts instead of waiting days for them.

I purchased a new townhome that had a Rheem water heater. The water heater tank leaked and had to be replaced when it was only 6 years and 3 months old. The company apologized and said it should have lasted longer, however they would not do anything to compensate for the poor product. I would not buy another Rheem water heater.

I replaced my old hot water tank with a Rheem energy efficient model Guardian System RHGPRO50-40F. Same size as my former tank. When I fill my bath tub the hot water turns lukewarm after a few minutes. The licensed installer told me that this is the way that all new energy efficient hot water tanks work and that the next person to run hot water for a bath or shower would not experience this. Seriously? His suggestion was to run some hot water about 20 minutes before I filled the bath tub and when filling the bath to only turn the hot water faucet on the bath 1/2 way. I tried that and the temperature of the water continued to decrease. So I have to stand by the tub as it fills constantly checking the water temperature and turning down the cold water to maintain the water temperature. I have turned up the temperature on the hot water heater to almost max. That had not solved the issue. I have tried to get this addressed or get an answer from someone and even asked if perhaps I needed a larger tank with no luck. If it is indeed working as designed how can they call this an energy efficient hot water heater when I have to waste water and keep the water at a much higher temperature than I did with the one that was not energy efficient and it was able to fill my bath tub.

After just over a year my new Rheem gas water heater failed. OK, parts fail. But just try to get a replacement. Hours of phone waiting, multiple promises to overnight the part, and 5 days later still no part and no idea when I can get one. Terrible. Dont buy Rheem.

We have experienced the most disappointing customer service from such a reputable company like Rheem. We purchased the water heater from Home Depot for our rental property. In less than 6 months from our purchase, it stopped working. We thought it would be a simple fix, like re-lighting the pilot light, but it wasn’t that simple. I proceeded to call Rheem customer service to find a technician who could help us with the issue. After several hours on the phone, on hold and with dropped calls, a customer service agent was able to help me determine the issue. A part needed to be replaced and Rheem would be shipping that over. Several issues with this solution: 1. Why couldn’t a local technician purchase the part locally and service us right away? 2. Why isn’t the part readily available at a big box store, like Home Depot, where it seems they only sell Rheem water heaters?3. With Rheem customer service / shipping dept estimating 4-6 business days, our tenant would be out of water for almost a week. Why couldn’t the shipping be expedited as a courtesy since the water heater repairs were still under warranty?Sure enough, the part took a long time to arrive to us and was even delayed. The part did not arrive at our rental property location for 9 full calendar days (7 business days). Because the part took so long to arrive, our tenant, who is a single mother with 4 young kids under age 12, was not able to have hot water. This is unacceptable for anyone living in the United States. We had to allow her to live in a hotel during this time. Therefore, we had to forego the rent she would have to pay us during these 9 days.Our family and friends have been long time customers of Rheem and have bought many products, including water heaters and air conditioners. We thought the reputation of Rheem’s products would be on par with your customer service, but that is far from the truth. We will be wary of purchasing additional Rheem products and will advise our friends and extended family to do the same. We would also like Rheem to do some further investigations, since it seems this part has ongoing issues, and possibly recall this water heater product or part. A water heater should not break down in less than 6 months. I have now seen numerous bad reviews regarding your water heaters and your customer service. For a large reputable company, this is not how you treat or retain customers.

The Rheem inducer died after only 2 years, which means it ran only 12 winter/fall months. The original cost of install for the inducer was about $500 for the inducer and $200 for labor. The furnace filter was changed every month during use and the newer furnace was serviced yearly. The inducer was clearly a LEMON. Since the company that installed it claimed their distributor would not get me a replacement after I offered to pay their cost but no profit, (I didnt think it was right they sold me a lemon and then make a bunch of money selling me a replacement), I called Genco. Genco was who the installer of the furnace told me to call because they now own Rheem/Ruud.Genco was not even remotely willing to help.... much like most reviews I read about Rheem/Ruud service. You can add Genco to the poor customer service list with Rheem/Ruud. Just bought a new inducer online for $210..... so I can get my furnace working again. The contracting company said the cheapest they could get one for from their distributor was $367..... What a racket!

We had this water heater installed thinking we had gotten the best on the market. However, upon installation, it would not turn on. Found it was a crimped wire when we installed a replacement part they sent us.We have had not real hot water since the installation. Apparently the model XE50T12EC55UO re-positions itself to OFF every time there is power disruption. We live in an area that the energy company has the ability to shut off your hot water tank to save energy as well as have power failures. This means we HAVE to reset our water tank every time or we have no hot water. When we spoke to customer service, we were told that is how the tank works and we should have done our homework before buying the tank - No one expect that from a hot water tank!

My house came with a Rheem water heater. It was 5 yrs old when we moved in, after 3 year it started to leak and corrode around the top. We replaced it with another Rheem in 2013 brand new. In 2016 it failed, just stopped working. I called the plumber who installed it. He said nothing he can do so I called Rheem. They said I need to check it with a multimeter? The guy told me to go buy one. I asked my plumber who got on the phone and he somehow got them to replace the water heater, but I have to purchase another warranty.Five hundred and fifty dollars later to be installed it was working but not as hot as our last one. Then one year later 2017 it stops working again. My plumber is disabled and retired, so I call Rheem and after being on hold for hours they tell me again to get a multimeter to check whats wrong. If is electronics or an element they can tell me how to replace it. First of all, my parents had water heaters for 40 years. These only last for year? Im no electrician, Im not taking apart a water heater and fixing this junk! Im done buying anything from this bottom feeder. That is why they are in the home improvement stores. They are junk!

Rheem he80-130n commercial water heater - I own a restaurant in Phoenix and your water heater was nothing but trouble for me. Its a real hunk of junk. The unit was very expensive to begin with and was only 2 years old when the first igniter went out. Now, when the unit was 3 and a half years old, the igniter went out again and blew the main board. We replaced blown igniter again and blown board again. The plumber I had working on it said the unit was poorly designed. I cant believe what a hunk of junk this unit is. On top of that, I could not buy parts on the west coast. I had to have them shipped next day from Boston. It really is bad business to have a product that you cant even get parts for. A restaurant cant run without hot water, so it needs to be easy to repair. But to only last for 3 years and cost $6,000 is totally unacceptable. That I put $900 in parts and the unit still only worked for a couple of days is crap! So I had to take your unit out and replace it with another one, which cost me a lot of time and money ($5,000). It also caused my business to suffer from having to close kitchen because of your faulty product design. You would think for all that money this unit would work much better than it does. For the igniter to blow and destroy the motherboard, that’s a poor design. I believe your company should refund me part of the cost of the unit for it being such a piece of crap, or at least for the parts that I purchased and the labor to install them. Just an extremely unhappy customer!

Purchased a $5500 system in early 2011. In early 2013 the first control board in the 18-seer dual condenser failed - labor cost $230. A few months later the other control board failed - labor cost $230. Then a month later the coils in the handler started leaking Freon - labor cost $900+ and then in October one of the compressor failed and had to be replaced - labor cost $700+. Very poor product quality value and we are led into a false sense of security with this 10-year warranty that we get, but that is only for parts. A $5500 system fails in 2 years! I asked Rheem for help and they said no.

Purchased a Rheem Hot Water through Home Depot. Heaters improper wiring caused popping and arcing once turned on. Paid certified electrician ($50) to repair heaters electrical harness. Reported problem to Rheem who requested service invoice, electricians license number, phone number, serial number, model number, and proof of service payment. Twice I sent Rheem requested information. Twice Rheem requested the same information. To date, Rheem has not reimbursed me for service and has been unwilling to process claim. Apparently, customer service after a purchase is not a company value.

I moved into a brand new home in April 2016. I started having issues with my Rheem tankless water heater approximately 5 months after move in. It kept displaying a error code 12. The builder immediately had his plumber come out. We also included the gas provider in attempting to solve the mystery. After very extensive inspection, it was determined there were no issues at all with plumbing of the gas. Rheem sent another plumber out to change the fire rods. That seem to fix the issue. But, the error code returned approximately 2 months later. At that time, they sent another plumber out to do the same thing. Well, here it goes again... The same error code is back. Rheem has been very unresponsive to my requests. My family and I have had to endure this nightmare for a year and a half. Supposedly, we purchased the “top of the line” unit from Rheem. However, the service I’ve received so far doesn’t reflect that at all. Rheem needs to do the right thing, and replace the unit.

We purchased a home three years ago, and the previous owners had put in a new water heater the year before. It has a 6 year warranty on it and we are 4 years into it. The water heater failed today. When we contacted RHEEM, they said that the warranty follows the owner. WHAT??? This was definitely a ridiculous and clear way of avoiding the warranty, while not standing behind their product. BUYER BEWARE!!

I bought a gas water heater at Home Depot by Rheem about 1 1/2 year ago. It failed, Rheem labels the water heater not to take the water heater back to Home Depot but, to troubleshoot the problem thru the phone with them, after they “think” they know what the problem is, they mail you parts for you as a customer, replace them (like the customer is a plumber or a technician). It didnt work the first time, troubleshooting thru the phone again, now they thought they knew what the problem is, send another part, replace it. It worked for 2 month, and failed again. Call a third time, troubleshoot, then they authorized to take the water heater back to Home Depot for a partial credit... after everything you have to go thru, not having hot water for 2 weeks, paying a plumber for all the labor, taking the water heater back to Home Depot. It’s a very disappointing way of dealing with this kind of help from this company.

16 year old water heat started leaking. I replaced it with a Rheem 50 gallon Power Vent Propane Water Heater. After 3 weeks it would only heat water to luke warm (tepid) then shut down. I read the bad reviews on this website and thought I made a big mistake. I bought it a Home Depot and had to drive 70 miles to pick it up. The Energy Dept created new standards effective April 2015 and there were only 2 in Southwest Ohio. Cant go without hot water very long (spoiled Americans). With all the bad reviews, why would HD carry this product?I called Rheem customer service and MY experience was the OPPOSITE of everything posted on this site. All were most helpful to troubleshoot. Sent a new pressure switch. I changed it and that didnt fix it. I am a very good DIY person. There arent that many parts to a water heater but a Power Vent heater is a little more complicated. I think I ended up (ultimately) speaking to 5 customer service people. The last was a guy that only advised on Power Vent models. He asked about the baffle in the middle under the Power Vent. I was sticking out about 1 inch but looked normal to me as I didnt know what was normal/abnormal. Apparently during the drive from Columbus to Cincinnati it worked itself out (it should be flush with the shoulder). I asked if I could set on its side during transit and the HD person said yes as long as I didnt set it on the side with the controls. Made sense but the baffle vibrated out a bit. The fuel/air ratio was confused. Anyway the last guy told me to push this baffle down. It was firm. I put a piece of wood on it and gave it a quick bang and it went down flush!!! I powered it up and it now produces scalding water. Hot setting is plenty. You do not need VERY HOT. You will get burned. To summarize, I wanted to counter all the bad reviews about Rheem water heaters and let others know they WILL help you and send a part/technician right away if necessary. Working perfectly now.

10/11/19 I bought a Rheem 50 gallon hot water heater with a 10-year warranty. Model #: PROE50 T2 RH95. Serial #: Q401935323. 10-Year Warranty #:02-0415647. Installation by the Water Heater Guys was done professionally. When I tried to register the 10-year warranty, it was entered incorrectly as a 6-year warranty. Both Rheem & The Hot Water Heater Guys say they agree that I have a 10-year warranty, but my registration can’t be changed to show it. I must keep my water heater stickers & invoices to prove I bought it with a 10-year warranty, if I ever need it. Sound true? It is!

Rheem furnaces are reasonably priced and provide comprehensive warranty coverage. For consumers looking at competing brands, such as Trane, Bryant, and American Standard, Rheem provides reliable heating solutions that should be strongly considered.

We bought a beautiful new Rheem HVAC which included a heat pump and gas furnace. The trouble started after our system was two years old. Aug 8th 2020 -(1) The fan motor on heat exchange stopped working and had to be replaced. Within one Months time we had to replace: (2) The coil and (3) The reverse valve. Although the parts are under warranty the labor cost us around $3000.

The Rheem water heater I bought went out months before the warranty ran out. Rheem sent me the part and I had Southern Calif. Gas Co. install it and they charged 43.00 to install it but not Rheem for some reason will not reimburse me for the 43.00. I sent everything they asked me for - model no. and all that stuff. Even sent the bill from Gas Co. and my check no. that paid it. I am so disgusted with Rheem. I guess my next move will be to go to Better Business Bureau and tell them my story. Please tell me why do some companies say they have and even give warranties on paper and then you have to fight with them to get your money back... I think this is fraud on a big scale. Also I got on the computer and could not believe all the complaints Rheem has against them.

I purchased three separate Rheem HVAC units for three of my house. Has one unit failed within three months and needed a new water pump. One unit failed within 9 months and needed a new fan motor and the third unit managed to last two years and needed a new condensing fan motor. For what you pay for these systems I cant even see one of them failing this quickly but three systems is inexcusable and I dont run my air conditioning hard at all. I keep my house at 81 degrees and the two other houses are kept at about 75 or 76 degrees. There is no excuse for these units to fail this quickly.Every time I call Rheem they just tie me up in questions about serial numbers and product numbers and they never give me a firm answer as to why the systems failed so quickly and they obviously have never made any offer to reimburse the expenses of repairing these systems. The first two were covered under the warranty. The third one was not because it failed in two years so I was stuck paying for the repair. Im actually afraid to use my air conditioning for what might break down next and I cant see these systems lasting 10 or 20 years. If theyre breaking down like this now I dont know who regulates HVAC companies but Rheem needs to be reported. They are either making substandard products or they are pawning off reconditioned systems as new systems.

I purchased a new Rheem water heater in December of 2021, 3 weeks later the electrical heating control unit failed per plumbers diagnosis. He recommended exchanging and installing another water heater. Home Depot was great about the exchange but Plummer said I would have to pay for the labor as he has had problems in the past getting paid by some manufacturers. So I paid him and then filled a claim with Rheem get reimburse... Im still waiting on my money and they are not responding to any of my emails. :-(

Purchased a Marathon 85 gallon Water Heater from Home Depot and had to wait three weeks for it to be shipped from the east coast of Georgia to Columbus Georgia. After receiving the tank, and getting it installed, the “Vacuum Relief Valve” malfunctioned, saturating my drywall (which I had to replace). Called Rheem and was initially told it would be 5 to 7 days for replacement parts. Having explained my situation, they overnighted the parts. 30 minutes after receiving the NEW PARTS I installed the new Vacuum Relief Valve, and wouldn’t you know it, it Malfunctioned once again all over my drywall. I called Rheem and was informed that I would have to pay out of pocket for an authorized rheem service technician to come out and fix the NEW water heater. So, I remove the hot water tank and returned it back to Home Depot. If you are in the Columbus Georgia area and in need of a large water heater, do not buy a Rheem 85 gallon Marathon hot water heater that is discounted in price. It will cost you more than you know. The Rheem Marathon 85 gallon Water Heater is a piece of Plastic JUNK.

I have had this water heater for 1-1/2 years and every 6 months have to have the igniter changed. Getting very expensive for the part and labor. I could have bought a new water heater (certainly not a Rheem though). They know they are having a problem with this so why aren’t they fixing it to make their customers happy. This Rheem gas water heater is CRAP. I always thought Rheem had a good name and quality product. Not anymore. Do not buy from this company. Only wish I had researched before I bought it.

Model 13PJL60A01 - This A/C unit was installed in our new home in December of 2010. Not even 5 years old it has 3 A/C Freon leaks -- The first in the air handler coil which had to be replaced and two in the outside unit in the same location. Each time the unit has been repaired we have had to pay $540.00 for the Freon replacement. That is over $1,600.00 in Freon alone. A new unit only cost just over $2,000.00. This unit is prone to leaks and vibration. Rheem seems to want to do nothing... I Rate Rheem extremely poor on quality.

One week before water heater warranty expired, it had problems. Did some troubleshooting, and determined that most likely, the upper element had burned out. Called their customer service, and thats when things got ugly. Gave first person the model/serial numbers and was transferred to their technical service line. Wait time: 86 minutes! Well, what ya gonna do? So I waited...after 1-1/2 hours, I got a technician; explained the issue and was then informed that I had been connected to the GAS water heater line. The first person had transposed two numbers of my serial number and sent me to the wrong line. Seriously. Said I had to transfer to electric queue. Transferred me. Wait time: 84 minutes! Oh, no...not doing that dance again. Hung up and dialed back in. Got to their first level again - explained problem and requested assistance. Was assured I could be transferred to electric tech line and would be bumped up in the queue. Transferred. Wait time: 88 minutes! Seriously? Hung up again and called back. Again. Received immediate message that they were closed. At 10 minutes before 8:00. So much for their Assistance available 24/7 sticker on the water heater. So now, I will have to call back...again...and waste 2 hours...again...all just to get a new heating element sent to me. Ridiculous.

My original water heater gave out and went to Home Depot for a new one. I came across Rheems water heaters, fairly cheap compared to others, 6yr parts warranty, 1yr labor, easy to install so it seemed like the best choice at the time. Over a year later, heater gave out, called customer service and they were not helpful. They want to replace every single component before they even consider the thought of having to replace the heater meanwhile Im left without hot water for days/weeks. After days of arguing with customer service, I finally asked to speak to a supervisor (Kelly, ID#**) 1866-279-4566 and she was even worst. I still havent resolve this issue, will probably cut my losses and buy a new, better heater, definitely NOT a Rheem heater.. Dont cut corners people, spend the money, dont go Rheems because you will deal with the pain down the line.

April 2014 I purchased a Richmond (made by Rheem) LP tankless water heater to replace a 15 year old Paloma that had finally sprung a leak. Purchase cost was $800 at the Rapid City Menards, I did not purchase an extended warranty. January 2017 I noticed a leak of water under the Rheem/Richmond heater. Upon removing the cover I discovered the heat exchange plenum had failed and was leaking water into the exhaust fan housing and ultimately into the electrical connections in the bottom of the heater.I called Richmond which ultimately ended up at RHEEM. They wanted pictures of the unit and the location of the install. I submitted pictures and instantly RHEEM claimed improper installation. I have read a lot of other reviews of dissatisfied customers who have experienced Rheems claim of improper installation. Installation claim is that we must use their version of the Concentric piping to properly vent and intake outside air. My specific case vents the exhaust perfectly well, however living in a frozen portion of the US, I fail to see where drawing sub zero air down 20 ft of pipe with a warm air pipe traveling inside this cold air, thus producing condensation, and ultimately frozen ice in the upper regions of this pipe, will produce less stress on the machine than drawing ambient (60 degree F) air from 12 inches away.Regardless they claim improper installation and refuse to repair, or warranty the water heater. This is a workmanship/engineering flaw of the gaskets at connection points in the heating plenum. Not a fresh air issue. I try to buy American, but they plainly admitted to me that the engineers were not available for consultation due to their residence in Japan. I live in a remote location and cannot be burdened with a sole supplier. Lowes has to order a unit in, taking a week. Home Depot has a tiny unit on the shelf that wont even come close to the 150000 btu rating that this Rheem was. And Menards is the only one with more than one on the shelf...sadly they are both Rheem. So Im forced to take it in the rear with another $800 Rheem.

Im helping my father get his Rheem water heater taken care of. It broke several days ago. I went to the Rheem webpage and called a local plumber listed on Rheems website. When I told the plumber I have a Rheem device, he immediately said, Oh, I hate working on those. Everyone hates working on those. Rheem has made it very hard for us to work on their devices, and their tech service line even for us pros is entirely unhelpful. That plumber declined to provide service.I then called a second plumber listed on Rheems website. They came out, evaluated the water heater, and concluded it was broken beyond repair and needed to be replaced. Fortunately, the device is still under warranty, so the plumber directed me to inform Rheem so that I could be sent a replacement. I called Rheem and was surprised that Rheems customer service wanted me to do a bunch of diagnostic maneuvers on the device. Isnt that what the plumber listed on their website who came out did?Regardless, I did as Rheem wanted. Finally, they conceded that it needed to be replaced and was under warranty. But then they said for me to take advantage of the warranty, I need to disconnect the water heater, take it back to the place of purchase, pick up a new water heater there, and bring it back to my place. The water heater is 75 gallons in capacity, and disconnecting and transporting a water heater isnt something the average residential consumer can be fairly expected to do. Requiring me to do all of that functionally more or less makes the warranty a non-warranty. Overall, Ive been unimpressed with Rheems service and warranty.

The Rheem tankless water heater is nothing but trouble. We have had constant failure of the unit since it was purchased. I have been on the phone with customer service several times trying to self diagnose the problem along with one of their representatives. The same error code keeps coming up time after time and I cant seem to find any plumber who will work on this unit, apparently because it is such a defective POS that no one wants to touch it. We have even had our gas meter upgraded for a larger one, but the tankless continues to fail. I am hoping to participate in a class action lawsuit against Rheem. The unit is clearly defective and they have offered no solution. In the meantime our family continues to be without hot water several day a week, as paying to have the entire water heater replaced is out of our budget at the time. Considering we spent around $2,500 for it(including installation) 2 years ago, it is quite a disappointment that the company will not even recommend someone for repairs.

Unfortunately my experience mimics that of others. I thought that I was buying a reputable 50 gallon high efficiency hot water tank costing me a total of $2,059. My tank was manufactured 3/31/2021. I havent had it a year yet and we are out of hot water. I called this evening the first call in waited 1hr 27 just for someone to answer and immediately hangs up. I mean before she could finish her greeting she stop speaking, made some type of gesture with her mouth then hung up. So I call again and just like the first call I held on waiting for 52mins, someone finally answered just to tell me, Oh hold on. I have to transfer you to technical support. So I held on for another 49mins. Now this is the good part, someone finally answered just to tell me she has to send a referral to the technicians and they will call to me to schedule a service call.

You would think that a national brand like Rheem would have a warranty dept that answers the phone. Guess what, they have it set up to loop or busy out!! WTH? All I can say is that Ill NEVER EVER buy another Rheem product. Ill boil my water to get hot water before buying another RHEEM hot water heater.

My A/C was installed May 2010. In Oct. 2013, I had to have entire amount of coolant replenished for over $300. In May 2014, I had the coolant replaced again, and in less than two weeks I need to have it refilled. I cant afford to continue to refill every week or two. I had a Bard air handler for 40 years with no problems, and it was replaced with this. Very dissatisfied.

This is the 2 Rheem 360 gallon hot water heater model G65-360-1 that has leaked in less than 5 years. The 1st one lasted under 4 years but because Rheem only offers a 4 year warranty from date of manufacture not install we had to fork out $15,000 to have another heater installed Dec 2016. Going with the same model allowed for quick replacement which when your business is closed because of lack of hot water fast is best. Now 14 months later our heater that cost more than a small car is leaking. Rheem comment although they have agreed to replace the heater not sure yet if they are paying the $2000 install fee was that they very seldom have what they call a leaker. When I told them to look up the serial number of the one the new leaker replaced the agent claimed we are not having much luck with their heaters, we would send it back and put in a John Wood but Rheem wont give us a refund. Be aware they have problems. Avoid a Rheem or any of their other products. A Wood heater will last years without problems, ask your plumber before you buy not the experts at the Home Improvement stores. They are going to sell you what they make the most margin on. Not what is going to be the best.

In the span of 2 years, Ive had two Rheem Water Heaters. Both failed on me. One was a hybrid. It worked fine for about a year 1/2 then failed. After working with Rheem support which is horrible, I took it back to home depot and got a replacement. The replacement was a Rheem Gladiator series. My plumber installed the replacement heater and that one failed within about 3 months time. I will never buy a Rheem heater again.

My 8-month-old Rheem water heater GUSHED all 40 gallons that were in the tank. I called Rheem and was told I was not covered because their warranty begins when THEY manufacture it, NOT when you buy, install it! I asked the less than professional customer service rep how I would know it was manufactured and with a snicker, she said, Oh, you wouldnt. I spoke with 4 people throughout the day, each with a different explanation. They emailed me about doing a leak test which only flooded my utility room A 2ND TIME! Never, never, buy another Rheem water heater again. They are obviously poorly made, and their customer support is worse!

I bought a Rheem Water Heater from Home Depot and had it installed on 2/9/17. Once it was done, I found leak. After talking to Rheems customer technical support rep, she admitted its a leak from the tank and asked me to return it to Home Depot to get a replacement. I had to spend more time and labor cost to uninstall the 1st one and then reinstall the 2nd one. After that, I have asked for a compensation.Rheems customer service team in April asked me to send proof of payment for services such as a copy of your cancelled check FRONT/BACK or a credit card statement. If paid by cash, please be sure to provide the phone number for technician/company so we can confirm payment with them, which I did through both regular mail and email. But so far I have not heard from them anything. When I called Rheems customer service #, they said they wont handle it. I have to contact their billing department. But they wont provide the contact phone #. I had to BBB to help me, but no result. Cant believe how bad their service is. So next time when you buy a water heater, be very careful!

I purchased Rheem water heater in May 2017 form Home Depot. After installation it didnt heat water in 24 Hrs. $350 paid to plumber. Then go back again to HD and buy another one which also after another $350 installation stopped working after a day. Plumber has no clue how to debug this as the unit is completely closed, no way to see if even pilot light is on. It has 5 LEDs but the code can be deciphered into many different things that could be wrong. Then my property manager cleaned the blower and it worked again for 15 months. It seems just by sitting in Home Depot it collects dust in the blower. Then when it stops to run again after 15 months, I get another supposedly Rheem certified plumber to debug it and pay $195 to basically get bad reviews of Rheem and no real debug information. I call Rheem many times and get a part shipped by them which again after calling the plumber and paying $200 doesnt work. I then start to debug it myself with tech support and this time they want to send me blower. By now 5 days have gone by with tech support, Fed Ex shipment, etc. But they miss sending me the blower and I lose one more day. By now I have lost over $700 dollars on plumbers for this Rheem water heater. I call the tech support, give them piece of my mind and of course she has no empathy for me and escalates the call.The customer support manager is very well trained (A+), listens to my frustration, empathize with me, apologizes and reacts right away by authorizing a return to HD. So, I go to HD and after spending another 1.5 Hrs I could return it with help of a plumber (spend money again on the plumber). But I did get back full refund of $965 + Tax for the water heater in Home Depot store credit (not the best option but better than nothing). I am overall very unhappy with Rheems quality but I doubt if any other brand is any better. It seems A. O. Smith is also as bad. I have taken a leap of faith now on Bradford White as thats what my plumber sells and installs. So, basically I am out about $1100 dollar for choosing Rheem (2 installations, 2 repair visits) plus so much grief and days without hot water.

I purchased a 7 year warranty water heater in 2017 at Home Depot. I installed it (Im a mechanical engineer and have lots of home improvement experience). About 18 months after I purchased it, it started having long recovery times. And after 20 months it quit altogether. A quick troubleshoot indicated that the elements were shot - and that the factory installed lower element had a pinched gasket which was causing a pinhole drip type leak. This obviously was starting the entire lower part of the water heater to start to corrode. I called the folks at Rheem, and they talked me through a complete troubleshoot again - and with my handy volt/ohm meter they determined that not only were the elements bad, but the upper thermostat was too. I mentioned the gasket issue which they brushed aside as a normal operational issue. They promised prompt shipment of the parts.About 10 days later the elements and the thermostat showed up. I drained and pulled them. No surprises - both were burnt through. Im pretty shocked - Ive never seen this ever before! EVER. And Im 54... I replaced the parts and figured that Id be good for a bunch more years (before this experience I was used to water heaters lasting 12 to 20 years!!). Imagine my surprise to hear a sound come from my water heater that sounded like my Arc Welder turned all the way up and welding 1/2 plate steel! The sound stopped after about 30 seconds and sure enough: no hot water. Didnt pop the breaker either. Removing the upper and lower thermostat, I discovered significant corrosion in the lower one (probably due to the leak - I checked mine after install several times and no leak - but I used a bit of food grade silicone grease on my install to prevent kinking, just like on a oil filter of a car) was corroded. A bench test of the upper confirmed that it was dead too. And, to make it a trifecta, the lower element showed infinite resistance (burn out). The upper showed 14 ohms so I left it in place. I drained the heater and removed the lower element to find that yes, it was burned thru. Cheap junk, just like the thermostats.At this time Im real unhappy with Rheem. I suspect a serious supply chain problem with shoddy parts may be to blame, but I am concerned about the manufacturing quality as well because of the gasket. Im a bit concerned that maybe the steel (which shows surface corrosion already!!) may be substandard and have rot starting. Or inferior welding... or.... Im thinking that even though I spent $850 for this junker, its time for a new one. I live 40 miles out in the country and dont want my house burning down due to an arcing heater - or someone getting electrocuted.

My Ruud furnace had its blower board replaced two years ago and shorted out again on a furnace that is only 14 years old (ave life approximates 20 years). Additionally, the inducer motor has failed too, making it difficult to justify the repair expense versus shelling out for a totally new furnace. I reached out to Ruud customer service and they basically said oh well, too bad. They had no sympathy, offered up no solutions, and had no interest in persuading me to buy a new Ruud or Rheem furnace. They did not care at all whether I was a customer or not. Absolutely unforgivable way to treat people that spend thousands on their machines. Will never buy Ruud/Rheem again.

I purchased a Rheem Air Conditioner in 2010. I have replaced the compressor two times and now the coil has blow out. My air conditioning company came out Sunday and removed the cover and the whole inside was covered with oil. Its still under warranty, so they ordered a replacement coil on Monday and I received a call today that it is on back order from Rheem and they dont know when they will receive it. I called Rheem customer service and was told to call my service company and have them call a district supervisor. I live in Florida and it is getting a little cooler (80s during the day). Its still hot without an air conditioner. Ive been reading other reviews and it seems that Im not alone. THIS WILL BE MY LAST RHEEM PRODUCT.

Just replaced 2 gas water heaters with new Rheem water heaters. After three weeks the 1 went out and I have waited a week now for Rheem to send a technician. When I call to follow up I’m given the run around with no commitment to repair anything? I’m beginning to believe these warranties are bogus? I keep calling and cannot get a commitment date for a technician/plumber to come out and repair this water heater that cost me over $1100.00. I need hot water! I don’t understand why Rheem cannot find a plumber when there are plenty available? They try to make you believe that they have special technicians to repair Water heaters but no one can make a commitment or even find a plumber? I think this warranty they supposedly provide is nothing more than a sales scheme to draw in unsuspecting customers to buy their water heaters. I’m very disappointed in my experience so far????.

Purchased new tankless water heater from Rheem has never worked. Been on phone daily troubleshooting. 2 new parts replaced later and still NO hot water and not getting resolution from this company. I will never purchase a Rheem product again.

Rheem does not honor their warranty. My plumber installed two Rheem water heaters in my two family and it worked great for two years. Three months ago, one of them burst at the bottom and flooded my basement. It was not a problem because I got 6 or 7-year warranty on the product. I then called Rheem they confirmed that the product is under warranty. They gave me a return number and advised me that I should take the defective heater back to where I purchased it.The contractor took it back but the distributor where it was originally purchased said that they will not exchange. I contacted Rheem and they told me to try another distributor--same thing, no exchanges. I called several more and asked Rheem if they could ship me one they said no. This has been ongoing for three months so I eventually contacted the BBB. Rheem said that they would give me a fair market value. This turns out to be about $400 when a new heater cost is about $800--not fair at all.Please do not purchase from Rheem because they do not honor their warranty. I purchased a different brand to replace the defective one. You will get ** when your heater fails. I had to pay an additional $400 for a new heater.

I wanted to buy a Rheem Lifetime warranty Marathon hot water tank. They advertise that it will never need changing and will save you so much money in the long run. I was so excited I would never have to change it again... it seemed worth the extra cost... for sure. Luckily I remembered that my insurance requires that hot water tanks be changed every 10 years so I asked the insurance if they will accept this lifetime unit forever and they said NO. My insurance told me that 99% of insurance companies will still require that the unit be changed after 10 years regardless of the manufacturers warranty claims. Note: I am in Canada. Buyer beware!!!!

Just want to pass along my experience with a substantial investment which I should have researched better. On Jul. 18 2011 I purchased a Rheem combo of aircon, furnace, and water heater. The price was reasonable and I received tax credits. On Jan. 13 this year after 5 and a half years the blower motor went out on a night where it was 7 degrees. That cost me $574.00 account 10-year warr. void if you dont have annual maintenance. This is an easy way to not stand behind your product. Sunday night furnace went out again. The crew couldnt repair the problem because it now needs a whole new circuitry board which is the brains of the unit. Im the one who needs some new brains for buying this lemon. Rheem Corp. Office or website has no phone # to vent. I guess they got tired of all the whining. So Ill grin and bear it. You have to admit it is a brilliant strategy to sell and service poor quality units, the business never quits. At least I havent had any trouble yet with the water heater or aircon like so many of you guys had. Knock on wood and wait it will come, lol. DONT BUY RHEEM, YOULL GET RHEEMED!

I purchased a Rheem hot water tank from Home Depot about 2 yrs ago. I started hearing a noise like a clock ticking inside of the heater. I had a licensed plumber take a look at plumbing and also water meter. Everything is ok. My plumber said it’s the heater. So, I called Rheem and I had to send an audio of the noise. After an hour of being on hold they said it’s not their problem, it’s the pipes. So, they refused to replace it. Unbelievable. Never again.

Please before you buy a Rheem HVAC, research the quality of their coils. A year after purchasing a new system I have been experiencing dirty sock syndrome. It is a known issue with the coil and there is a known fix, the coils need to be dipped with in a bronzing solution or an epoxy. This prevents mold and bacteria buildup on the coils and then spewing the spores throughout your home. Rheem calls it an environmental issue and refuses to reimburse for the costs to have the problem remedied. After installation either a UV light or a Global Plasma System at my expense, my issue may be resolved, again Rheem refuses to reimburse my costs. I am also reading that their coils have a problem with corrosion and failure, once again a problem corrected by dipping to prevent the corrosion. Buyer beware, the limited warranty is just that, extremely limited, no labor to replace defective parts, no Freon replacement costs on defective equipment, no labor to correct their known issue with dirty sock syndrome. I guess they think these things just magically fix themselves. I bought my unit from an authorized Rheem dealer and was told these were some of the best units on the market.

This is the third Rheem water heater we have had in 2 years! First one had a leak at installation. Second one leaked while we were on vacation and flooded parts of the basement. The replacement we received today came with a crack in the plastic surrounding the water inlet. Each time Rheem admits the unit is defective but does not make any offer or attempt to pick up their substandard product. Instead I have to disconnect and haul to Home Depot myself. Family has been without hot water for 2 weeks and when the heater finally comes it is cracked. I call Rheem. They tell me to call Home Depot. You go to Home Depot. They need confirmation from Rheem the unit can be returned. Also, when you return the unit Rheem refunds on a pro-rated basis. This means that I paid $1,300 + tax for a defective water heater and they only refund $1,100 because I have had it for 2 years of a 6 year warranty. Then to top it off, if I want to replace the defective unit I HAVE TO PAY THE DIFFERENCE IN PRICE. The unit now cost $1,500 so I have to come up with the $400 + tax difference between the $1,100 they offer for their defective product and the $1,500 they want to charge for a new one. I AM DONE WITH RHEEM!

Had an entire new RHEEM 18 Seer HVAC System installed in late November, 2011. It has never worked properly. In particular the AC has been problematic from day one. Last year the diagnosis was a leaky coil that has not been replaced, to date, because the distributor did not honor the warranty and then could not locate a replacement part. Finally a replacement COIL was manufactured. Now the fan and motor needs to be replaced and I have to wait for the part. I have spent hundreds of dollars and countless hours trying to have working AC for over 6 years. In addition, I cannot get anybody at RHEEM HQ to take responsibility. DO NOT PURCHASE RHEEM EQUIPMENT, its unreliable and the company does not even stock replacement parts! What a rip off.

Update to my post earlier today. The third Rheem hot water heater 50 gal, tall version was bought this evening. I installed it because we need baths and I cannot wait for Rheem. I bought this Rheem from Penco instead of Home Depot. Now I do love Home Depot and their customer services is splendid. However , I have learned that Rheem makes different models of the same types for different distributors. Looks like to me Pencos unit cost $476 instead of HD price of $418. Guess what happened? Pencos Rheem was installed and did not leak at all, no leaks, we are finally taking baths. So HD has a cheaper version and its also less quality. Why cheaper if it leaks? Give me Penco. I love ya HD, but I had to stop smelling. Lol.

Our water heater died, so I Got this unit because it was almost $100 cheaper than any other unit I found. I now know why! It was very easy to install but once it was, the bottom element began to leak. I called Rheem customer service. DO NOT EVER CALL THEM. What a waste of time. They do not care that the unit leaks, refuse to get you help. Home Depot only sells the unit and will not get involved to help with any issues. It took me over 15 calls to Rheem to get them to send out a plumber to repair the unit. Do not cut corners, spend the money and buy a better unit!

After 2 years the Classic 50 gal hot water tank makes loud popping and cracking noises. The independent plumber contacted Rheem to fix or replace the tank. In a nut shell Rheem said if is still heating the water ignore the noise. They can not fix. Very poor service and warranty. I do not recommend Rheem.

I called the company about my tank that’s 2 years old and started leaking, the plumber I called told me that the gas control has to be replaced. Every representative said it’s a different problem and they didn’t want to send me the part my plumber needed to fix the tank. Now I’m stuck with a leaking tank that’s only 2 years old.

To follow up with the pictures I submitted and to the part that was burnt. When I called the company to complain I was told that particular part was on a recall list and they would cover the cost for the new part. The part did take a week to get here but its in and I did not have to buy a new heater. The 3 stars are because they took a week to send the part or I could have paid for the expedite cost which I felt I should not of had to since it was a recall part. They did not give me a hard time, they were polite, and knew exactly what was wrong. I still felt they should have overnight the part.

Well bought a water heater July 2020. Now Oct 7 pilot light won’t stay lit. Called company that installed it and they came out and said there is recall for these Rheem water heaters. Unit made in 2020 had a gas valve made incorrectly (also made in China). Rheem notified its vendors and sent kits (made in USA) to repair issue. These we to be install free as they went bad. What is needed is the new control module and new burner to match. Techs are replacing now. So I guess In a year we’ll know if works.I post this because I read a lot of self installers talking to Rheem and just replace certain parts. Since the gas control module is paired burner you need both. The China made one the open for the gas was too small and would start to fail after 6 months to a year. So if youre just replacing the one part it’s a mismatch. And will still give you trouble. It really the match of thermal coupler to the Burner but they changed it anyway.

We bought the 30 gallon water heater March 3, 2021 and was installed the next day. The tank started large amounts of water from all over the tank. We had to turn off the water supply since we could not get it to stop leaking. I thought Rheem was a good brand but I am finding out that it is not. To top it off I have tried calling their help phone line 6 times and each time I just get disconnected the last 2 times I called. The first time I called 800-621-5622 the calls never picked up, never went through or the recording said there would be a 1 hour and a half wait. Not very good customer service! We need help and a new water heater. It should last longer than 9 months. Someone needs to call me at ** and ask for John B.

Bought this new water heater in 2019. 10 months later per tech support the gas valve was bad, they shipped another one, we installed it in July 2020. Now August 2021 the same issue, looking at other options. The thermal coupler is new, the combustion shutoff is good. Vents are not blocked. My assumption is the new gas valve they sent was a rebuilt one or a faulty one.

I contacted customer service 479-648-4900 and spoke to Cody regarding having to install another aluminum coil after 16 months. She explained; “The coil is under warranty for five years however the homeowner is responsible for the cost of all labor and refrigerant.” Well the cost for labor and refrigerant is $1400 to remove a defective coil and install another (no doubt) defective coil. After reading through other reviews of RHEEM’s defective coils and the cost to remove and install, I’ve decided to replace their crap with a reliable system. Taking into consideration that their coils continue to fail, I anticipate having to pay $100-$150 a month as a cost to owning a RHEEM HVAC system. I will also be posting my comments on other sites, not only to inform prospective buyers, but to seek relief from govt agencies since this is a consumer issue that Rheem is fully aware of!

We had our water heater replaced in Dec 2020 with a Rheem Performance 40 gal that was manufactured in July of 2020. August 13th 2021 the S.I.T. valve went bad, so I contacted Rheem on Monday August 16th as it was a manufacturer warranty issue. Rheem was quick to provide a replacement part and tell me they would schedule a technician. Three days later no part, no technician, no hot water. I called back and this time was told the first service rep had misspelled information and they would fix it and get things sent, but they had no technicians in my area so I could pay a plumber myself and submit it for eventual reimbursement.At this point I was losing patience, the following Monday August 23, we had now been without hot water over a week, but now I had replacement parts, but plumbers in the area werent willing to work on Rheem products and the ones that were were over priced. We are on a fixed income and thanks to other repairs and safety upgrades our savings was nearly gone.I contacted over 22 plumbers and finally just called Rheem back and told them they needed to send a technician because no one wanted to touch their product, if I had still been able to I would have gone to the basement and done it myself. The person showed no empathy so I asked for a supervisor and was put on hold for about 40 minutes, when I finally got the supervisor and was going over this whole thing I glibly remarked,I mean you guys obviously knew you were send out bad units, you have a line dedicated to the specific issue. To which the supervisor (Chris) surprisingly responded, Yes we know. This company knowingly send out bad units, to be installed in homes, offices, daycares... what if the valve had gone bad the other way and not shut off? It could have blown the tank, because relief valves fail more commonly than you would expect. This is a bad company operating on bad policy and in bad faith.

My Rheem central a/c is 4 yrs old. Ive had an issue with a leak in the outside unit and now Ive had to replace the inside coil because of a leak. Ive been around Rheem for 40 yrs and they have been reliable in the past but not now. If this company is cutting corners to make more profit they are headed down a dead end road. If this inside coil goes out again I will not get it replaced by a Rheem product (which the part should be under warranty) which means I will in effect be buying an inside unit 3 times and outside unit twice. Im disgusted to the max and will not recommend Rheem to anyone nor will I use it again as well!!!! Rheem you have my email and you can contact me at will. DISGUSTED IN BUSH, LA.

We installed a brand new Richmond 40 Gallon (Rheem) water heater which we purchased from Menards. It has a faulty Thermal shank. This has left me (and a renter) out of hot water for 3 days, while waiting for the part to arrive. Unfortunately no one has the part in town and there are no service technicians for the Saint Paul Minnesota area. I have called 15 plumbers off the list that was sent to me and I had difficulty finding one who will come out on short notice. I will not trust that I can have someone arrive after hours (@$259 an hour) and still be reimbursed. I will have a person tomorrow morning, but that means I will literally be boiling water for my renters bath. I am not looking forward to the paperwork I need to fill out for my claim. And I am disappointed that I will need to wait for my check to clear as proof of payment before finishing my claim. This is just more of a time delay to an already time consuming situation.This purchase has hurt my rental business. I will encourage others to buy another brand - especially Rental Managers and landlords who cant afford this type of hassle. I wish I could have just returned the product, but it is already filled with water and the gas and water lines are installed. I dont dare try to haul it back to the store for fear that it would be damaged on the way and then Id have an even bigger drama on my hands. And one more frustrating bit to this is the wait time when calling in. It was near a half hour. (Though the service line is faster).

I have 2 homes. Both had brand new Rheem tanks. Neither lasted 6 months. Customer service despicable. They sell you garbage. Take your money. Hour long wait times to get thru to a human. Offer to replace after hours of calling. Weekdays ONLY. My one home had 3 replacements. Other home had 2. 5 tanks total. None worked. Has one job. HEAT WATER. Threw them both away and paid out of pocket for a reputable brand.

Purchased a 50 gallon water heater in 2011 with a nine-year Rheem guarantee. Awakened yesterday to a leak in the unit. Since I was 5 years into the warranty period, I did not expect much but called the customer service anyway. A polite technical representative explained that the element gasket had failed after I described the leak. Called my plumber who came immediately and determined that the unit failed. He replaced both elements. Still leaked. Called customer service again and they suggested something I did not understand related to the power supply. The plumber took the phone. Within minutes he whispered to me the technicians at Rheem were not knowledgeable. He asked one of the three he spoke to how many heaters she had installed. She told him she had observed an installation once. He spent 1.5 hours trying to get them to honor the warranty in any way.I went to Lowes and purchased a new heater which my plumber installed without charge. The final Rheem representative told me I had invalidated the warranty with the new installation. She stated we could have gone through additional technical assessment via phone had I not replaced the unit. I asked for one example and she stated Testing the junction box. I responded that she was talking nonsense and asked what other technical assessments we could have done. She repeated that it did not matter because I had replaced the unit and invalidated the warranty. Please read the other stories presented here. The pattern is the same. Rheem had no intention of honoring their warranty. Their representatives offer questionable advice (use a voltmeter, check electric supply in a leaking unit, etc.) and clearly could not respond to my plumber who challenged them.

Purchased a water heater from Rheem and it stopped heating after 12 months and 1 week. Rheem said it is out of labor warranty and they will send me replacement parts which they did, but I had to spend additional $298 to have them replaced. DO NOT EVER PURCHASE ANY PRODUCTS FROM RHEEM. Instead, spend a little bit more money on a better product from another manufacturer. Rheem also offers the same crappy products under Ruud, Richmond, Paloma, Solahart, Splendid, and GE.

I wrote a review about the Rheem water heater, it was a very low recommendation. I have to apologize. After being in touch with Rheem I have to give them a thumbs up (5 starts) and Thank, Twin Pines Farms, (Conn) for their helpfulness and treating people like you would want to be treated.

Consumer Affairs is obviously an unreliable source rating this product at over four stars with nothing but one star reviews as far as the eye can see. I’ve been doing plumbing for 15 years. I will never install one of these pieces of junk ever again. Don’t waste your money. This is the fifth heater I’ve been stored and had trouble with within two years from Rheem. Their product is junk. They made water heaters in the 1980s-90s that not only operate better than the 2021 models but can outlive their life by 10 years plus. Don’t be scammed by Rheem. They make these things to break so they can make more money off of you. Also don’t be scammed by this unreliable source that cost their self consumer affairs who obviously does not care about the consumer. Read the reviews consumer reports. Where the ** do you get your information. Apparently whoever works at this consumer affairs place can’t count 4.8 stars and nothing but one star reviews you can read them for days. Hey morons for one star reviews doesn’t equal four stars. You’re a ** idiot

My Rheem heat pump is barely 2 years old and Ive had to have the refrigerant filled up 3 times!! Last winter, unknown to me, it all leaked out after being filled in June and my heat bill skyrocketed to between $200-390 for 4-5 months due to not having the refrigerant in it. Then this morning I had to have it serviced again due to no refrigerant. Thats how I found out about the defective copper. My serviceman finally told me what the problem is. My heat pump is supposedly under full warranty, but, and because of, RHEEM using this faulty copper, I have to pay for the refrigerant, and the labor to have new coils put in to replace the defective ones!! Im on disability and DO NOT have the money to get it replaced. I am still paying off loans for the heat bills this past winter. The labor is approximately $300-500 to replace the bad one, with the cost of the refrigerant on top of that? Please help us wit h this.In my opinion as a consumer, if they used faulty material, why do I have to pay for it to be replaced? I had good faith that this was a brand new, in working order, heat pump and ac unit. I read a lot of bad reviews on this manufacturer and am wondering why no one is doing anything about this? We spoke to someone from the company this morning and yes, they knew about the issues that myself and apparently, hundreds of other people, are having with this manufacturer.

On 8/2/2013 I purchased a 5 ton a/c system model# RPHLHM6024JC, serial # W201312660 from ARS. On 2/12/15, a leak on the outside unit, which resulted in loss of freon, had to be fixed. This was deemed a manufacturers problem. After a long argument ARS decided to pay for the repair. On 3/17/2016, during a routine servicing, the tech advised me of another manufacturers problem - a leaking evaporator coil resulting in loss of R410 refrigerant. I was told workmanship will be $585.00 (part is covered by Rheem). Two major problems tell me that this product is a LEMON. I think Rheem should stand behind its products and do not make consumers, especially the elderly, bear the burden of its shoddy manufacturing process. I am just one of the hundreds of Rheem customers who have claimed about their products and I hope some agency will make this company shoulder its burden.

I purchased a Rheem water heater in June 2014 from Home Depot. The tank failed several days ago. I tried warranty service over the last several days and I got a message it wasnt in service, try later... Or wrong serial number. Today I called the 800 621 5622 and got a customer service rep. He tells me to bring it back to Home Depot for adjustment. Home Depot doesnt deal with Rheem anymore. Cant even special order. Parts can only be obtained from their authorized plumber and any regular plumber wont touch or recommend Rheem for obvious reasons. Essentially Rheem warranty program is a sham. My recommendation: Dont buy anything from Rheem. Model # XG48TOGEN40UO S # RHUNM181401735 manufactured 29/4/14.

The pilot and the gas valve both failed one month after warranty for my Home Depot Rheem gas water heater expired. The 2 parts cost 700 + 150 labor. Same price as a new heater. Rip off company. Also Home Depot recommended a company who did the initial install who charged as much to install as the heater price of the heater. Don’t buy Rheem! And don’t go through Home Depot.

We have an Apartment complex that has 58 units. In 2011 all 58 units were replaced with Rheem water heaters as part of a state tax incentive. Over the last 3 years we have had issues with 8 units, 5 of which needed totally replaced. The water heaters were all purchased from Home Depot and seem to be a different model than other common Rheem water heaters.

Bought a new Rheem 50 gallon gas water heater from Home Depot. Plumber installed water heater but it kept cutting off. He walked with Rheem technician and found the new heater had a faulty valve. After a lengthy delay, Rheem sent the new valve and it was installed. We tried to have Rheem pay Amerigas (he worked for them) for the installation. After repeated delays because of missing paperwork (we sent multiple copies), Rheem indicated they would pay the gas company. They have not and now the gas company tells us we are late in our payment. We have never been late in our payments to anyone!Today Rheem told us they had sent us a letter (Right! We have received no such letter!) telling us they will only pay about 40% of the installation fee for that defective part. NEVER AGAIN!! Do not buy from Rheem. They send defective products then fail to cover the installation cost of replacement parts. Never again! Stay away from this company. Now we are left to worry about this water heater should anything go wrong with it in the future! What kind of company is this!! Oh, and their service department is a joke. Sadly the joke was on us. Stay away!!!!

I have purchased Rheem Tankless Water Heater. Their warranty states 5 years. My heater broke recently and had to be replaced. Rheem renewed their water heater since my purchase and new unit had to be installed. Even though it was under warranty I was charged $100 extra to get the new unit. Their warranty is not really good if they charge you for the new unit especially when there is an issue with their own equipment. On top of that I had to pay labor again which was not covered under the warranty and I understood. I contacted Rheem directly, however, they pointed me to their distributors and it is not up to Rheem while the distributor clearly pointed to Rheem.

I installed a Rheem 40 gal gas hot water heater on Monday June 7. It would not stay lit. I had the local gas company come out and check the output of the gas meter on the house and then at the heater itself. Everything checked out ok so on Friday, June 11, only 4 days after buying the unit, I called the technical helpline at Rheem. Caitlyn diagnosed the problem as probably being either the thermal coupler or the gas valve and that Rheem would send out the parts. The problem was it would be 4 to 5 business days. Thats now an additional week without hot water on a tank which has been installed for less than a week. Expediting the order will cost me for the additional shipping expenses. I waited on hold with the shipping department for a half hour without anyone answering before hanging up and buying the parts locally. I will never buy another Rheem part because they dont stand behind their products.

Rudest customer service department ever all the way from the customer service reps who answer the phone to the supervisors of the area. I called because our water heater broke on December 23 when it was only 3 years old and received no assistance. The service guy was told the part wasnt available for 2 weeks. The supervisor told me no one called in. After pulling teeth, she finally agreed to double check my serial number, and it was typed in wrong. He did call in. The initial rep and supervisor were very rude, and not at all sympathetic. The repair man was also given the wrong information. He was not offered an alternate replacement part that would also work. We will be replacing our tankless water heater, and it will not be by Rheem.

Bought a new water heater. It did not work when installed. I called service dept. and was told that someone would call me and come fix it. Called back and no work order was put in. 11 days later still waiting. I went to Lowes and bought a different brand. Worked when installed.

I purchased a Rheem hot water heater a year ago and it stop working. I called for assistance, and got a girl who talked to me like I was a child she was very rude. Rheem customer service experience was one of the worst I have ever experienced! If you want to waste money, time and get insulted purchase a Rheem!