Our experience is exactly the same. So what can we all do. We are about to replace the coil (aluminum versus copper, our HVAC serviceman says will make the difference). He is not 100% sure the problem is there since the leak is very small. To really check will cost about 600 for a nitrogen test. So at this point we are down $300 for visit and freon replacement and potentially down another $600 to replace the second coil. Our unit like the rest is 2012 with problems in 2014 and now.

Ok out of all the reviews Ive read heres one that you should all read if youre going to buy a Rheem. I replaced a GE for the Rheem and in less than a year I had 6 instances where I had no hot water and each time was when it rained. Now I had my handyman install it (who wouldnt right). Wrong... Had Rheem plumbing contractor come out who told me unit was flooded because the housing unit was not secured right allowing water into the housing unit which collected in the water heater... My warranty that expired on 2028 was now null and void one year into ownership. I strong urge everyone to not buy Rheem. The fine print is where they get you where it hurts. I had to pay $250 to get it working again but if it goes out again Im screwed with no warranty. BUYER BEWARE OF THIS COMPANY... I will be filing a complaint with Rheem and Better Business and Consumer Affairs. WILL NEVER PURCHASE ANYTHING FROM THIS COMPANY AGAIN EVER!!!

Love the system. Bought a 5 ton 20 SEER Heat Pump. Unit is very quiet, runs on low most all of the time. The house is in LA (Lower Alabama) 30 mile from the Gulf of Mexico. Love the ECONET system. I am able to control the heat pump and my water heater from a app on phone. Helps save money as you can control the temperatures of both with the app when you go off or temperatures needs change with a large group of people in the house. System lets you know when it is time to clean or replace air filters.

RE: Serial number RH 0505 B17863. Manufacture Date 05/2005. Model # 82V52-2. Our home is 14 years old. We went away for Thanksgiving and came home to a flood from the above Rheem hot water heater. It had rusted through the bottom and was flooding for days. Why would you make a hot water heater that could rust??? Our home is still being repaired. ALL of the carpet, hardwood, tile, and parts of the walls have to be replaced. I can send many photos. I just cant believe that you can sleep knowing that this happens to so many people. Do NOT buy Rheem products.

I bought a Rheem gas hot water tank in middle of November 2020 and by mid June the pilot and burner stopped working. Called and waited on the phone for about an hour to get warranty and they shipped parts took about a week but they didn’t have a technician so I paid $350 for a company to come replace the parts. The parts worked for about month and now again I’m out of hot water and still waiting for them to refund the money I spent because they didn’t have a technician even though parts and labor were both under warranty. After 2 hours on the phone again they are sending someone in 10 days that is out of state to come look at the tank. After talking to a few other people who purchased Rheem products I would not recommend as they all had the same problems. In the 9 months I’ve owned the hot water tank I have been out of hot water for a month, missed work to wait on a plumber, spent $350 out of my own pocket, and lost hours on the phone. Plus after complaining and contacting them multiple times I am now getting emails saying they would only refund $250 and then an email the day after saying only $150 which are both contradictory of what they said. They do not care about products quality or show any care for their customers. Highly recommend going somewhere else for all products especially hot water tanks.

We had a new air handler installed in our condo in the spring of 2014. Since that time, we have had the evaporator coil replaced three times and the blower motor replaced once. Although Rheem offers a ten year warranty for the parts, they will not pony up for labor for the customers out of pocket expenses. It cost me $1450. Despite the fact the coils are obviously defective, Rheem will not take any responsibility for a product that is less than reliable. They are so bad that they currently are saddled with a class action lawsuit. Save yourself a lot of money and buy a product from a credible manufacturer who offers a reliable product.. DO YOURSELF A FAVOR.... DO NOT BUY A RHEEM AIR HANDLER.

Rheem and Richmond are of the same company. They make the worst water heaters on the planet. Junk. I have been through 4 water heaters in 3 years. I kept buying Rheem and Richmond because they fit perfectly and they were the cheapest. All I could afford at the time but I would pay again next year when I had to buy another one. Finally three years 4 water heaters later I bought an American made one!Do not by Rheem or Richmond. If you do I promise in less than a year you will be installing a new one and their warranty is a joke. 3-year warranty. None of mine lasted three years and I couldnt get anything replaced, fixed, refunded. Horrible customer service. Buy any other brand than this. Save yourself the hassle. Spend a little bit more money and get a good brand. Im so sick of replacing hot water heaters. I hate that company. They know its going to break in a year and youll have to buy another one. I was foolish enough to keep doing that. Never again. I will not buy anything Rheem or Richmond for the as long as I live.

6 months after the warranty on my water heater expired it burst and caused approximately $9000 in damages. Tried contacting them but have not been able to get anyone to help. This same water heater in the house across the street that was built in the same week as mine burst on the same day as well. Obviously a bad coincidence but still.

I purchased a Rheem 50 gallon water heater in 1/2017 with a 6 year warranty from Home Depot. Its leaking & cant be fixed by me. I called Rheem today & you have to have serial # in order for warranty to apply. The Serial # doesnt come on the packet of info, or embedded into/on the tank, it only appears on a sticker which is put on the water heater itself, in the spot where water (if theres a problem, which there is) can run over. You cannot read the serial # & even if you have the warranty, they cant track down by your name only the model # & yes, thats right, the serial #. Is that ridiculous? Yes it is.

I had a new 50 gal electric hot water tank install with a 2 year in home 12 year warranty. Unit heated water but only produced about 5 minutes of water. I called Rheem and rep. said a company would contact me for repair. A week later no one had called so I called Rheem rep. Said he had no notes about this and said I would have to hire contractor. I ask to talk to supervisor and was just parked on hold. I hired plumber and repair person tested all parts and said electronic brain was bad. No parts were available from any supply house and Rheem was not answering phone. I talked Home Depot into an exchange and I got new electronic brain. I still have same problem and have been on hold for 30 min. now. They say I have $125 limit for in home repairs and I have two trips for repair now. New brain being sent. 6 hours of time dealing with this. Over 2 hours on hold and a hour just calling with no answer. New unit still not working correct for a month. I own many rental homes and this is poor service...

Purchased a Rheem Hot Water through Home Depot. Heaters improper wiring caused popping and arcing once turned on. Paid certified electrician ($50) to repair heaters electrical harness. Reported problem to Rheem who requested service invoice, electricians license number, phone number, serial number, model number, and proof of service payment. Twice I sent Rheem requested information. Twice Rheem requested the same information. To date, Rheem has not reimbursed me for service and has been unwilling to process claim. Apparently, customer service after a purchase is not a company value.

Purchased new Rheem water heater. Installed in new home 8/27/2020. Tested pressure relief valve as instructed in Use & Care Manual. Valve would not fully re-seat and leaked to ½ gallon in 24 hours. Tried valve several times to see if it would flush out any material that may prohibit it from closing properly, leak continued. Called Rheem Tech Support at 1-800-995-0982 on 8/23/21. Sat on hold for 27 minutes before being disconnected. Called a second time, on hold for 51 minutes before someone answered only to tell me I had wrong department and they could not help. Called Tech Support # again, on hold 37 minutes, asked for a supervisor. Was told that Parts Warranty only good for 1 year from manufacture date. I was given a part # and told I would need to purchase part for about $37. Told them I have documentation of when Water heater was installed and put into service, that doesn’t matter, parts only good for one year from manufacture. Started calls at 11:30 AM, ended 1:45 PM, over two hours. This water heater touts a 10 year Warranty, evidently need to get to fine print to learn that parts that will commonly fail are only given one year from date of manufacture. I am a builder and have had multiple Rental properties, this water heater was for my own home. This in my experience is the worst customer service/support ever, I will personally never purchase or install another Rheem product. Buyer beware, you are dealing with a bloated, self-important company if you deal with Rheem.

The Rheem inducer died after only 2 years, which means it ran only 12 winter/fall months. The original cost of install for the inducer was about $500 for the inducer and $200 for labor. The furnace filter was changed every month during use and the newer furnace was serviced yearly. The inducer was clearly a LEMON. Since the company that installed it claimed their distributor would not get me a replacement after I offered to pay their cost but no profit, (I didnt think it was right they sold me a lemon and then make a bunch of money selling me a replacement), I called Genco. Genco was who the installer of the furnace told me to call because they now own Rheem/Ruud.Genco was not even remotely willing to help.... much like most reviews I read about Rheem/Ruud service. You can add Genco to the poor customer service list with Rheem/Ruud. Just bought a new inducer online for $210..... so I can get my furnace working again. The contracting company said the cheapest they could get one for from their distributor was $367..... What a racket!

Compressor on my Rheem unit serial # 7842W281100514 failed 9 years into a 10 year warranty. Oil leaked from compressor into lines destroying entire system...coil, condenser, transfer lines. Got 2 estimates to replace and both were appx $5500. Rheem said they would give me $570 only to compensate for their faulty compressor but after spending half of summer 2020 with no a/c whatsoever, and countless hours on the phone with two different Reps, I have received nothing. Comically, the last correspondence I received was a rep explaining Id receive the $570 after I paid the installer in full myself. When I questioned this and asked how this would be done procedurally, they went dark...have not heard from them in months. I have literally spent 20-25 hours trying to recoup their measly $570 offer. At this point, I do not want another Rheem system and am pursuing alternatives.

Rheem furnaces are reasonably priced and provide comprehensive warranty coverage. For consumers looking at competing brands, such as Trane, Bryant, and American Standard, Rheem provides reliable heating solutions that should be strongly considered.

My Rheem heat pump is barely 2 years old and Ive had to have the refrigerant filled up 3 times!! Last winter, unknown to me, it all leaked out after being filled in June and my heat bill skyrocketed to between $200-390 for 4-5 months due to not having the refrigerant in it. Then this morning I had to have it serviced again due to no refrigerant. Thats how I found out about the defective copper. My serviceman finally told me what the problem is. My heat pump is supposedly under full warranty, but, and because of, RHEEM using this faulty copper, I have to pay for the refrigerant, and the labor to have new coils put in to replace the defective ones!! Im on disability and DO NOT have the money to get it replaced. I am still paying off loans for the heat bills this past winter. The labor is approximately $300-500 to replace the bad one, with the cost of the refrigerant on top of that? Please help us wit h this.In my opinion as a consumer, if they used faulty material, why do I have to pay for it to be replaced? I had good faith that this was a brand new, in working order, heat pump and ac unit. I read a lot of bad reviews on this manufacturer and am wondering why no one is doing anything about this? We spoke to someone from the company this morning and yes, they knew about the issues that myself and apparently, hundreds of other people, are having with this manufacturer.

Rheem gas hot water heater was purchased new in December 2020. Mid August 2021 the heater stopped all functions. 70 minutes in line behind 61 other callers with technical support people. New, replacement gas valve was shipped and arrived very very promptly. New valve arrived broken. Service tech was scheduled to arrive five days after initial heater failure from 105 miles away. After considering all of this we decided to hire our own service technician, a local plumber, who promptly repaired the Rheem gas water heater. The cost to us for repair, out of pocket, was nearly the same as the original price of the water heater. Needless to say we couldnt possibly be more disappointed. Well have to consider other manufacturers for the first time in forty years. A very unfortunate turn of events.

Bought Rheem water heater Dec 2019, failed May 2020. Called for warranty service and was told 2 weeks out for repairs. Unacceptable time and had to try on our own to figure out repair. Why is this our time to find answer.

I bought a hot water heater and got no hot water. Plumber came and said I needed a new valve. I was watching plumber reinstall valve when I observed wire fall out of connector. Not properly plugged in. Burner lite but no Hot Water, only warn. Let it be for a few days and then called Rheem. They sent a new gas valve and plumber came to install. Still no Hot Water! I am going to call again and ask for my money back.

I had a new Rheem Classic Heating and Air Conditioner installed on 6-14-2012, or at least my Homeowners insurance did. After receiving 2 bids for replacement, my insurance company awarded the bid to a dealer who installed Rheem Units. The unit was a combo heating and air conditioner unit that sits outside, at the back of the house. It is a RRNL unit. It is a 2- 1/2 ton unit, which was the size of the one replaced. The old one kept our house cool in the summer and warm in the winter, unit it suffered hail damage that rendered it useless.Long story short, the new unit has never worked right as it does not even come close to cooling our house. Of course our old unit had real Freon in it where the new unit uses the 410A stuff. Unit has already had to have compressor replaced, has already had to have Freon added once and needs again and a new fan motor. It is not even 4 years old yet. The fan on the unit runs continually and never shuts off in the summer. We keep the thermostat set at 72 and according to the digital readout, the unit never cools the house down to this point, thus running day and night.I had to pay $200.00 labor to have the compressor replaced under warranty, which I dont think I should have had to do. When the fan went out a couple of weeks ago, I asked the installer/repairman if there was any recalls on this unit and do they ever get a LEMON in these. He told me no on both questions. I had to pay to have Freon installed, but the fan was replaced under warranty and he did not charge me to switch out. I am really dissatisfied with this unit and which I had my old one back, or at least this one replaced.

Hands down the worst customer service I have ever had to deal with in my lifetime. Not only do they have you holding on the phone for hours and when I mean hours I mean whole hours, they cant even assist or communicate reimbursement procedure effectively. After being told by one representative that he would be sending an email with how to submit for reimbursement within hours, I had to call back after a few days to advise I did not receive such email. Another rep advised the reason I didnt receive the email was that they did not have the necessary voucher to send...so why not say that from the first call or someone reach out me to advise instead of me waiting on an email that was never to arrive. As we speak Im literally on hold for what seems like another hour just to speak to a manager. P.s. This is all due to a defective part on a water heater that was installed less than year ago.

2Nd water heater in two years, this one I just bought on 4/21/2021 and 3 days later it won’t light, I call them and they tell me they will ship a part which will take 2 to 4 business days after several days of waiting for the warehouse to get the order and ship it, don’t buy this crap. They are the worse, 500 dollars for a piece of ** and no hot water for days.

In late 2015 we purchased a Rheem water heater from Home Depot for a rental property. We paid a plumber to install it. After installation, the water heater made loud bangs after use. The plumber recommended running the water for a while to release air in the pipes. The water heater continued to bang until it eventually stopped working. We paid to have the plumber take it back to Home Depot for a replacement. We paid the plumber to install the new water heater, which banged as well. Reading in to the instructions further, we were advised to install an expansion tank. We bought the tank and again, paid a plumber to install it. This new water heater continued to bang!I finally called Rheem who admitted this was a manufacturers defect. They would send a local company out to move the pilot light closer to the burner. When I asked if they planned to reimburse us for our expenses they declined. When I asked why the water heaters are still on the floor at Home Depot their response was we dont have problems like this with all of them. When I spoke with the local company they sent out to move the pilot light I asked if they deal with issues like this often and they said All the time. I also asked Rheem if we could have a new water heater because I was worried that damage had already been done to the heater currently installed. They declined.

I bought a Rheem water heater 3 weeks ago. Installation went well. But then the pilot light went out the next morning. I restarted it right away. After 1-3 days it keeps going out. It never stays lit. I called Rheem - they told me that they would replace it or fix it. They told me to get a plumber to come out. The plumber called up Rheem and told them that everything was hooked up properly but it is not working correctly - that it needs to be replaced. They told them that there was a tiny leak in the water that they tighten and fixed instantly but it had nothing to do with the problem. Rheem told them that it is not covered now because there was a water leak. I cant even begin to tell you how small this leak was. It was nothing. Rheem was just looking for any excuse not to replace it. They are such a joke.I would never buy another Rheem - I would never recommend one. My plumber kept telling them that the water had nothing to do with why this is not working. But they didnt care. They told me to go buy another one. Horrible customer service. Horrible product. Stay away from Rheem. Even my plumber told me that I should have read more reviews - most of their repairs are for Rheem.

Well thought I was making a good purchase. The first electric water heater that I bought had the element go out twice. The first time they came and repaired it. Now the heater was only 6 months old on the first repair. After that not even a month passed and the element went out again with water also leaking everywhere. So after that on the third visit they notice that the element was not screwed in right causing it to leak again. They replace it with a newer model that was going to be better but my luck, one week into it and eco goes out. They send the part. Had to wait a week for it just for the repairman to put it on and now my breaker is jumping. The repairman then tells me thats its probably my breaker. Hint my breaker had never jumped having the first water heater. So technically the repair did an incomplete job because I still have no hot running water. Now customers services doesnt want to deal with my wife. It is up to you if you think its worth buying this product. But I will never buy from them again. Not worth dealing with the repair people and their customers services. Best of luck if you buy.

We bought a new Rheem heat pump and air handler. 2 months after the 12 month warranty expired we had to have the unit recharged and again 13 months later. We are responsible for the recharge costs along with the labor cost to replace the faulty coil. Rheem knows this is a faulty coil but will not cover the labor. Also the coil in the air handler is leaking and I am concerned about the dangers of my family breathing this for 2 years. Rheem said they didnt think there was reason to worry. This system has been a disappointment from the start and I want everyone to know what a poor quality product this company makes. Dont waste your money on this product from a company that doesnt care after the sale.

Tankless water heater model # RMTG-74 PVN-2 - For the past several months we have been having issues with our Richmond tankless water heater. Our hot water is intermittent. It will start to work then shut off and produce only cold water. We have done all the preventive maintenance required, replaced a gas line, and had a plumber clean the burner unit. The water heater worked for about a month after she cleaned the burner, then the same problem occurred again, always a c2-11 error. Tech support sent us a new burner unit, which we had installed only to have the problem continue. I just got off the phone with tech support again and went through the diagnostic procedure again. I couldnt get the problem to replicate and tech support told me that I didnt have a problem because it is working and if the problem happens again I should call them when it happens wtf!!!! While talking to tech support the hot water quit finally and she told me that it was my problem because they sent me a new burner unit and that should have fixed the problem or it was the gas companys fault. This water heater worked perfectly for four years and worked fine for a month after the burners were cleaned, but now its a gas problem. We have other gas appliances and all are working fine. I didnt do a lot of research before we went with a tankless water heater and that is my fault, but hopefully someone is reading this now and will avoid Rheem/Richmond. Dont buy one of these or any of their products for that matter.

In Dec 2012 we moved into our new home, over the Christmas/New Year period the hot water system broke down, I rang Rheem and reported the problem, January 2013 it was repaired under warranty, the fault being a leaking gromit allowing water to enter the circuit board. 2nd repair was in April 2014, the system required a reset, which Rheem was contacted and sent a electrician to perform the reset which wasnt covered by warranty and costed $99. 3rd repair, same problem, required a reset, but before the electrician left the system faulted again. The system was then put in bypass mode till a diagnosis could be made, a period of about 1 month. Note: while in bypass mode the system uses more power due to only heating a small amount of water in a secondary system much like a kettle.This job was then handed over to a refrigeration mechanic who two weeks later had to remove the heating unit from the system and take to town for repair, another three weeks passed when I called to check on the system and was told they were waiting for parts. Another two more weeks passed and I called to check on the job, parts had arrived and were being fitted. And a couple more days the unit was back on the hot water system (this period was approx 2 1/2 months of the system in bypass mode, costing more to run, and not being efficient as the manufacturer claimed, the next power bill was huge). 4th breakdown, the system worked for a little while before it stopped again, and was out of service. It was back in bypass mode for another two-three weeks while parts were ordered, the unit was removed again from the hot water system and sent to town for repair. Two week later it was returned and refitted.In December 2014 I contacted Rheem and spoke to Peter **, their customer service manager, and voiced my concerns that the system was almost out of warranty and now it is noisier due to being pulled apart so many times, and the run time was excessive and I felt it wasnt cutting out when it should, it wasnt cost efficient as they claimed it would be, and if it was to fail one more time I would have to replace it with another unit of a different brand, as I couldnt afford to keep repairing it and paying the high power bills it caused, and that I had lost all faith in their product. Peter assured me the system working within spec and would continue to function. 5th breakdown, 2/6/15 the system failed again, I called Rheem at 0800 that morning and reported it.Around lunch time I had not received any return phone call, and as I was leaving the following day to travel interstate, I decided to call a plumber and get the system replaced with a standard type hot water system so my family wouldnt be without hot water in my absence. 16/6/15 I got a return phone call from Rheem saying they would replace the system with a new model heat pump system, but I informed them that the system had already been replaced, and it was now out of warranty.After more emails to Peter **, and providing him with invoices for both the new system and the original failing system, copies of power bills and a photo of the installed new system, he has decided to refund me the cost of the new system $1375, plus $300 towards excess power. And not refund me the cost of the failed system $3080, as I had an opportunity to accept his offer of a new system back on the 16/6/15, two weeks after the system had failed and been removed and replaced. My argument is that he had the opportunity to replace the system in December 2014 when I voiced my concerns to him via phone call and not two weeks after the failed system was removed.

I purchased a Rheem heat pump in 2012. I have had to call for service every year for the replacement of a TXV valve for the inside and outside unit. I also had to pay $395 to replace the Freon to install the new parts through my American Home Shield warranty. This issue occur after only 2 years of purchasing and installing by ARS. I would be out of more money for parts and labor if I didnt have the AHS warranty. I should NOT be replacing parts on a unit that is less than 5 years old. I dont know if the issues are due to poor installation or poor RHEEM parts and equipment. A system with this many issues leads me to believe that I was sold a lemon.

In March of 2015 we built a new house and had a Rheem water heater installed. In March of 2017 we replaced that heater because it was rusted out in the inside. Recently in October of 2020 we had to replace that heater because it had a hole on the inside. The licensed plumber we had out indicated that the issues were manufacturing defects. The heaters have a warranty of 5 years but the parts and labor only 1 year. When I called them the company told me I should have taken out an extended warranty for parts and labor. Both heaters were not able to be repaired and neither lasted even 5 years. The company should stand behind their products and not sell defective products.

Purchased this brand new AC from my air conditioner specialist not quite 2 years ago and have had a few problems that make me NOT so happy. First it was the compressor failing which had to be replaced, under warranty. Great but the labor was not under warranty so that cost me $175 which doesnt sound like a lot but when you shelled out $4500 for a new AC just under 2 years previously it is a big deal. He installs that and puts some fluid that was recommended into a valve and off he went. The AC worked for about 3 hours before it went bad -- froze up. He came over in the evening and looked at it, and said now it was the valve that he had gotten a service alert on. Although he put in some fluid as they described apparently it needs to be replaced again. That is under warranty BUT over $500 in labor and cant do it then. Will have to come back and do it. So $675 worth of work on a NEW air conditioner and 4 nights without AC in August in Florida. Had to move my pets out of the house with me for FOUR nights. Not good!!!

My wife is worried our original Rheem 81V52D 50 gallon water heater is going to go out. I replaced the lower heater about 12 years into its life; only been drained once. 4 people live here and I'm the only 5 minute showering man. Good recovery from back to back showers for 1 hour. Now the hard part is getting a dual 4500 W unit like I had.

April 25, 2015 my plumber installed a Rheem 40-gallon H2O Heater bought at Marina Del Rey, CA Home Depot at my Santa Monica rental house. The water did not get hot & we assumed it would in several hours. My tenant called me April 27th that the water still was not hot & observed a big water leak coming from the unit. My usual plumber who installed the unit was 100 miles away working & unable to arrive. I called RHS (Reliance Home Services), they arrived in 30 minutes & determined the H2O Heater as defective. My tenant was very upset and demanded emergency replacement now. Reliance informed me they could replace the H2O heater within the hour and guarantee hot water and a working H2O heater. I went online and found other complaints of Home Depot Rheem 40-gallon H2O heater. I always thought Rheem was a good brand. I read Home Depot is purchasing low quality Rheem H2O heaters. I could not take another chance of getting Rheemed by Rheem as other angry Home Depot consumers of Rheem H2O heaters describe their frustration. So I incurred a 2nd H2O heater expense & installation with Reliance for emergency service. Although, the tenant and I were pleased to finally have hot water within the hour! I feel as others that this is totally unacceptable to sell bad products! I was unable to send pics of receipts due to my malfunctioning VZ cellphone!

Just replaced 2 gas water heaters with new Rheem water heaters. After three weeks the 1 went out and I have waited a week now for Rheem to send a technician. When I call to follow up I’m given the run around with no commitment to repair anything? I’m beginning to believe these warranties are bogus? I keep calling and cannot get a commitment date for a technician/plumber to come out and repair this water heater that cost me over $1100.00. I need hot water! I don’t understand why Rheem cannot find a plumber when there are plenty available? They try to make you believe that they have special technicians to repair Water heaters but no one can make a commitment or even find a plumber? I think this warranty they supposedly provide is nothing more than a sales scheme to draw in unsuspecting customers to buy their water heaters. I’m very disappointed in my experience so far????.

I paid $5,200 cash by check for a new Rheem HVAC install to ARS RDU, NC on 9/23/14. The unit failed on 6/27/15. Was told not enough coolant was installed. The unit failed again nine days later on 7/6/15. Replaced the TXV valve. Now on 5/27/16, ten months later, the unit has failed again and is being worked on by ARS a third time after having the system under a service plan visit on 11/12/15. I have been told twice that sometimes you just get a bad machine like you do a bad car. Is that the best customer response that ARS and RHEEM can do? REALLY! Was my money bad and therefore I was given a bad HVAC? If my money was good, I should be given a good HVAC. I would like to know the best point of contact I can make to air my grievances and wanted to warn others about my experience.

I replaced my water heater with a 50 gallon propane unit after my previous water heater failed. I dont recall which brand was replaced but it had been trouble free for years before the bottom rusted out. The new unit started having hot water consistently issues and because the warranty department said they were out of stock on replacement control valves which troubleshooting identified as the problem. I was authorized to get a new replacement water heater from HomeDepot. Within a year, the water temperature stopped holding. Warranty sent a new control valve. This took care of the problem for several months until it repeated. This time they wanted me to contact a repair company to verify there were not external issues like low propane pressure, water supply issues, etc. All checked out and they sent me a new control valve. 7 months later, and the problem repeats! I called again, got transferred and put into a queue with a half hour delay and hung up in frustration. Ill call again when I have more time but I have lost all confidence in this brand. When I had asked a previous service support tech at Rheem about the issue, he said they were getting the parts out of Mexico and chuckled.

For years I always trusted Rheem but after several weeks I have been trying to get help and no response. There are multiple people saying that the gas valve on the hot water heaters are bad. Its true. I called customer service and the girl put me on hold and waited for Rheem minutes. Never got a response. Dont buy Rheem.

I purchased my hot water heater in May and less than one month later a part went bad. The heater would not stay lit. The part took over 7 days to come then another part went bad. Now I have to wait 2-4 more business days for that part to come. After spending 1000.00 dollars for a hot water heater in May I have had parts replaced on a brand new hot water heater and now its November. I have a 6 year warranty. Its just the inconvenience on a tank I have only had 5 months and 1 week. I will never buy a Rheem product again.

I bought a brand new Rheem hot water tank from Menards. When we delivered it home, it was damaged BIG TIME!! We had to return it to Menards and made the sales representative open the other one to make sure there are no damages on the second one! Very frustrating, inconvenient, and unacceptable on their part!!! Im very disappointed in Rheem. The first and second time I called, I was put on hold for one hour!!! They dont care about their customers it seems. Will not purchase another product of Rheem again ever!!! I have photos of the damaged hot water tank and submitted it to Rheem. They agreed it was really bad. Do not buy Rheem products!!! Their customer service sucks!

They refused to honor warranty even though technician said needed to be replaced. I will never ever buy another one of their products. Less than 5 years on a water heater. They have no desire to help customers nor do they give a flying monkeys ** because they are big enough that one family does not mean crap to them. If I had a choice between a cheap Chinese knockoff and their product I would take the knockoff because at least then there is no semblance that they care.

We had a Rheem two-stage R-410A Heat Pump (4 ton) (2 speed) outdoor unit with matching 4 ton air handler (variable speed) installed in September 2014 by Home Depots contractor ARS with county permit. We know it was professionally installed correctly. We signed up for the service program with twice yearly inspections for maintenance. Everything checked out until our March 2017 service call when it was discovered that the static pressure was too high. When the air handler panel was removed you could see that 2/3rds of the A coils was covered with frost, a result of internal restriction. Also, on close examination, you could see rust all around the tubes where they came out and went back (U shape). My contractor did a replacement installation of the coil unit. The unit itself was covered by Rheems 10 year warranty but not the labor, so I was out $997. This for a coil unit that was not 3 years old, the date of manufacture was July 2014, installed September 2014. Very poor quality. What is most interesting is that the replacement coil unit is all aluminum. The contractor/installer said all the new Rheem units similar to mine now come with the all aluminum coil units. This tells me that Rheem knew it had junk and switched out to the all aluminum, which will not have a rust issue and hopefully not an internal issue with restrictions.

They dont make water heaters like they used to, thats for sure. I bought a house a few years ago with a Sears water heater in it from 1977. It lasted until 2009. I had a new Rheem water heater put in March 2014. It failed May 2021, right after the 6 year warranty. The heater element rusted right through the tank, and this is a water heater that was connected to a water softener, so no hard water going through it at all.Waste of money and it looks like I am not alone. Rheem needs to go back to see what Sears was doing. Same with all these companies that supply water heaters to Lowes and Home Depot. A water heater should not be a disposable item. They should last 20 years, just like they did years ago. And for us consumers, we need to wake the hell up to the way companies like Rheem operate. Sure, Sears didnt keep up with the times, and Amazon is killing places like Sears. BUT, that doesnt mean that we should all be a bunch of suckers, getting water heaters replaced every decade. What a joke.

Purchased a water heater 5/26/20 and it stopped working within 10 months. Called company and they stated that a part in water heater was faulty and they would replace it. They sent me an e-mail that I was able to pay up to $450 for product and installation. Needless to say, the contractors that I spoke to, laughed at that amount. Plus, I could not get any of their contractors out for at least another 2-5 days. I called back and spoke with a supervisor who said I could take it back to store and get replacement. I told her I did not have receipt but I did purchase date and product registration. She said that would not be a problem because they have the ability to look that up in their system. The store only prorated the product. I called again and spoke to another supervisor, Mike #**. I told him that the price difference it ended up costing me was $65.42. He said they would not be able to reimburse me because I didnt have original receipt. I told him that the supervisor I talked to previously said it would not cost me anything. I exchanged the water heater for the EXACT same water heater and they would not reimburse me that difference. Their product did not last 10 months and they obviously do not care about their customers. They do not back up their products. DO NOT BUY!!!

Installed AC in September 2012. I am now in need of a fourth reversing value. Total cost less current charges $2000. Local representative has recommended replacement of outside unit at no cost. But I would need to purchase air handler in attic. When I questioned this he stated they only come as a package. Called Rheem warranty department. They confirmed they only came as a complete system and I would need to purchase the replacement air handler. I questioned that logic as since the original outdoor unit was being replaced due to a problem the attic unit should be replaced at no cost. The system has been down since the first week of July 2018. Have made several follow up calls to no avail. Stay away!

Hi there, I am a home builder by the name of Ivaan Interiors in Winnipeg, Canada and I bought a 60-gallon HWT from Home Depot last month Dec 2021 for my new house to sell. The hot water tank was installed on-site by a licensed plumber and electrician. The electrician found that its not heating and consuming double Amperes as compared to it and tripping the circuit breaker. The electrician double-checked all the wiring but it didnt work and mentioned that there is some problem inside. We called customer service and they said, We can send parts, and we have to get it repaired at our end. THIS IS RIDICULOUS CUSTOMER SERVICE. How can we repair and why should we spend another hundred bucks to get it repaired. We didnt buy this brand new product to take the pain to repair. The buyer is taking possession next month. I want it to be repaired or replaced asap. I would appreciate if this matter is taken seriously and solved immediately. Manish

Alright, so after having bought a home (Spring, 2017) My water Heater started failing (which was okay with me, its a new house, things fail, it was still under warranty, but I wanted longer showers). So, I bought a new one. Within 3 days, the water heater failed, knocked out my power, and began leaking from the electrical components. Yep. So, I called, and emailed, to get it replaced. After having spent a non-consecutive time span of 15 hours on hold between Rheem and Home Depot, I was continuously growing more and more frustrated. FINALLY, a poor customer service girl, who spent around 45 minutes of her day at Home Depot, had to jump through about a thousand hoops--2 months later. Yep, because of these people, I had been 2 months without hot water, and all of the fun that that brings (YAY!). That was over two weeks ago.Two days ago, I received my new water heater--sorta. They botched the delivery. It was supposed to be delivered to my house, but instead, they shipped it to Home ** Depot, so I had to scramble out of work, and go pick up the thing--did I mention it was delivered a day late? On my work Monday, and I do not work in an industry where you can just pick up and go. I open the box to find, a dent about the size of a baseball, or so--but it gets better. The box was undamaged. They had to ship it in this condition, knowingly. I have emailed them, I have tried calling them, but I have yet to hear back.I am appalled, by this level of unprofessionalism, and lack of quality oversight. And after reading the preceding reviews, I can assure anyone who reads this, that Rheem will never, ever receive any of my business, ever again, and I do not understand why anyone would give them theirs. Go for GE, or Westinghouse, or something else and save yourself the trouble; at least their products sometimes work, and their staff has the decency to at least lie to you.

Bought a Rheem Marathon 105 gallon water heater with the polyurethane tank. Was suppose to last forever. Tank started leaking so I called Rheem for warranty on the tank. Nothing but nothing is what I got... If you have a choice buy an expensive water heater. Leave this line out of the equation. The company WILL NOT HONOR THEIR WARRANTY.

It worked for one day then I had to call for repair, they shipped a part but they wouldnt pay for labor nor had a field service staff to help with. I had to pay for a plumber. 3 days later broke again and Rheem washed their hands off. Basically a brand new water heater that doesnt work. It is not on their radar for customer service. I will never purchase from them again nor I suggest anybody does.

Water heater (electric) dead after 4 years of use and flooded our garage. Rheem will not give any sort of credit or reimbursement for a new unit as they say it can only be returned to a plumbing supply store. They can not or will not deal with the public. No way to get a credit even with me willing to pay for a new one. Bad company, bad product. The Rheem AC in my office also went bad after 9 months, theyve garbage as well. Spend a few extra bucks for equipment that will last longer and a company that will stand behind their product.

We purchased a Rheem 2-4 tons RQNL B 13 Seer Series Heat Pump in Sept 2008. We have done the maintenance on the heat pump, using pricey filters as suggested from Rheem. Year 2, had to replace the refrigerant... year 5, same thing. Our dealer ate the cost because of maintenance plan we purchased with the unit. Now year 6, we are having to replace the motherboard for the unit and blower fan. No big deal... (under 10 year warranty). Wrong, Rheem will not honor the warranty because I didnt go on-line and fill out the warranty, which I was not told about. The warranty card said do not mail, keep for your records. I called Rheem customer service, they were rude and would not give me any help.Called wholesaler where the unit was purchased, Modern Wholesale in Knoxville, Tennessee, spoke with a Mr **, he told me that Rheem started having warranties filled out on-line starting in 2009. I told him my unit was installed in 2008, he still did not and will not honor the warranty. The dealer I purchased my unit from has been helpful with names and numbers, but I dont expect him to eat the cost when Rheem should honor warranty. Rheem has 2 class action lawsuits. Anyone still wanting a Rheem, I think not, they are a rude company and will not back their product. If they did, it wouldnt matter how your warranty was filled... DO NOT BUY A RHEEM, if anything, run fast and far.

I purchase 3 Ruud A/C units for my new construction home off of great experience from my 25+ year old theme unit in my previous home. I currently have two 3 ton units and one 2 ton unit. Within 1 year my 2nd unit would not cool, service tech had to replace condenser coil.... Looked as if it was damaged from factory. That winter it would not run in heat pump mode, had to replace control board in condenser unit. Following year same unit would not cool again..... Evap coil bad, had to be replaced. The following spring the AH blower motor would not come on, new ECM module and motor replaced. Year 3, this same unit would not cool again and my 2 ton unit would not cool effectively. Both units had leaky evap coils that had to be replaced. Now as I write this the 2 floor unit is not running again, I suspect the ECM or blower motor. South Louisiana in summer is not fun with no AC. Summary: In less than 3 years Ive had 4 coils a control board, ECM and motor replaced in 3 units, all the while fighting tooth and nail with Ruud customer service that is of no help. Oh and by the way the 10 year condenser unit replacement warranty is only if the compressor goes out. Yes they will cover parts under warranty but not labor or refrigerant. I have over $1,600 in repair bills on what was supposed to be high-end units. DO NOT buy Ruud.

Had installed by ARS a Rheem HVAC system 7/2012, just a little over two years ago. I have a maintenance agreement with a company two times a year and use pretty expensive air filters changing them every 3 months. This week the motor in the air handler stopped working. It was replaced free because it was under warranty. Have a 10 year labor agreement with the company that installed it and the labor was free also. Thank goodness! Please dont tell me that after the 5 yr. warranty period is over on parts that I will be having to replace the whole system. Im on my 3rd HVAC system in the last 21 years. The other two were not Rheems. My rating is only on Rheem HVAC and NOT ARS.

We had to replace a gas valve within a year - it was $340. The water heater alone was about $380. We took good care of the water heater. There is no reason it should have went out. I called the 1800 number on the water heater (under it - it says not to remove or try to return it). The 800 number says it doesn’t exist or something along that line. I went into Menards and they told me Rheem now is who to call - even though it says Richmond - I called and was put on hold for warranties for hours - about 4 hours then I was told to fill out some forms - they would send them through email. I asked to wait on the phone until the emails come though I didn’t want to wait on hold again —- I was assured they would come in 10 minutes —— I waited 4 hours. The forms never came through - I called again. Was on hold a couple of hours once again to be told by the representative that the other representative never actually sent the forms - I told him, I’m not letting you go until you get me the forms - he acted extremely annoyed with me - they came through. It took forever. NOW I have no clue what will happen next - the process of a warranty sucks - sitting on hold forever sucks.... The whole experience is a night mirror - a water heater should last longer than 1 year. So pathetic. Their products should be recalled.

All I wanted to know is to how often the recirculation pump needs to be programmed on my Rheem Platinum Tankless water heater. I tried the learn option and it didnt work good at all. Every time I have called I get to talk to someone, give all my info, just to be transferred to level 3 or another dept just to be on hold 30-40 min. Finally, when I do get to talk to someone, the different guys Ive talked to were very rude, disrespectful, and honestly didnt seem to care if I got an answer or not. Never will buy a Rheem product again. Tech support terrible.

I am a maintenance technician at a town home complex that had 30 Rheem power vent water heaters installed in them 4 years ago. Of the thirty heaters I have had to replace, 21 gas control valves, I have to call because they are under warranty yet. But our tenants have had to wait 7 days for the part to show up to fix the problem. Rheem knows they have a problem because after giving them the model and serial numbers from the I.D. plate, they send out a new valve. My issues are angry tenants because they have no hot water and I have received repair calls every day of the week, weekends and late in the evenings or very early in the mornings. I even had a replacement gas valve go bad so they have not fixed the problem from what I can see. The operator at the service center told me that I had already replaced a valve on a unit after he checked the serial number, and I told him he was right it was. Now we just built another 24 unit complex here and after begging the owners to not put these in they still put the exact units in here. All I can say is Rheem must give a big push to contractors to keep moving this brand.

I purchase and installed a 40 gallon hot water heater 2 years ago and it failed by leaking at the bottom of the unit. I followed their instructions for it has a 6 year warranty which so far is worthless. For 2 weeks all I get is busy signal when I call the number they provided. They provide no other way to lodge a trouble ticket or complaint. I will NEVER buy on their products again.

I filed a warranty claim with the company via their web form with all the required information. Rheem never responded one way or the other, on a water heater that failed after just two years on a 6 year warranty. During installation we discovered that half of the gas heating unit was missing. Rheem graciously sent us a new heating unit, though, as it turned out, even that was defective, but was able to repair with locally sourced parts. Between my father and I we have used Rheem water heaters in this house for over 60 years, but obviously, there must be new management, who neither cares about quality control or fairness in business practices. Serial Number Q421515023. Model Number XG29T06EC32U1. Date of Purchase 11/11/2015.

I am very dissatisfied with my tankless water heater. Our problem of no hot water started in June of 2011 and we continue to have this problem. Tankless water heater would work for few weeks then start flashing error code 11 or 12 on the monitor, and no hot water. This issue continued on and off for a while and now, it has gotten worst. Weve contacted Rheem customer care several times and each time, they all seem to tell us different reason for our problem. It really is a challenge trying to see if we will have hot water each day. Just recently, Rheem representative told my husband the gas line pipe is the wrong size. Thats not true because weve already checked the line, valve, gas flow, etc. They dont know what the heck they are talking about. They must read the problem manual given to them when they were hired. Weve also had Rheem authorize repairer looked at it. They have no idea what or how to fix this problem. Between Rheem customer care and Rheem authorized repairer, I dont know which one is worse because they are just one sorry ** after another. My husband and I are seriously thinking about switching back to the good, old-fashion water heater because we never had any problem with it. When our friends talk about installing tankless water heater, we tell them dont get Rheem tankless water heater because it sucks!

The units condenser (Model RA1660AJ1NA) stopped operating after 1.5 years. I call the service rep and says best delivery will take a week of more (its July and hot). We await service call back on shipment and no word. We call again. No idea when the part arrives. Email to Rheem about the problem and desire for expedited service. No response. Im not sure what quality parts they have but I feel their professional behavior is unacceptable. The customer is unimportant and not worthy responding to. Unfortunately, I made a big investment already and cant back it out. But if you are in decision mode, think twice before committing.

Purchased a brand new Rheem hot water heater from Home Depot in 2018 and right out of the box it was DOA. It says right on the side of the heater to not return it to the place of purchase but rather to call Rheem customer service (which is the worst customer service). Three days later (without hot water) I received a replacement controller. $225 later a plumber installed it and it still would not work. Two more calls to Rheem (they called themselves Rheem because they ream you) and they ship a replacement pilot light kit. $180 for a plumber to install and after many attempts it lights and heats. Works great for a couple months and then the pilot light goes out. Many attempts later and another $120 visit by a plumber they fix it and it now works for close to a year before the pilot light goes out again. Call the plumber and $120 he resolves the issue after three more days of waiting for the part. Works this time for a year and now two and a half years after purchase it dies again. Three days without hot water and multiple calls to Rheem (ream) and they are shipping a replacement part (oh by the way if you want expedited shipping that costs $30 but it still takes two days). I finally got done. It is not worth the hassle of dealing with this company and their garbage product so I am replacing this piece of crap with an AO Smith.The sad thing is that two plumbing companies told me not to purchase Rheem and I did because they had the better warranty. Well the warranty is useless if your only option is two wait for three days for the part and then you still have to pay the plumber to install it. Note to self. Find a reputable plumber, buy the brand they recommend and install and never buy Rheem.

I have RUUD tankless water heater (Model # RUTGH-950VN). On June 25th, 2016, it started leaking continuously. Since customer service was closed for that day (8:30 PM), I called the customer service on the following day! As soon as I told them that the water heater is leaking, they told me to send them the photos of the water heater before any further assistance. Once they received the photos they told me that I have to take the water heater to the dealer, from where I bought it. Since it was under warranty, Ill get a new one from the dealer. On June 27th, my plumber took it to the dealer. Since that model was not in stock, the dealer told me that it will arrive on July 1st, 2016.But on July 1st I came to know that the tankless water heater will only be shipped on 10th July (!!), and the dealer will receive it on July14th, 2016. So I contacted the Rheem customer service to complain. They (a male) told me that they cant do anything about shipping. It is out of their control. I had not hot water for all these days. I waited one more week and again contacted the Rheem customer service on July 6th, 2016. This time a new representative (female) told me that it is unacceptable that I am waiting for the water heater for so long. She told me that the required model is in stock. Since we were expecting the heater by July 14th, there is no point in shipping one more heater directly to the customer. Resigned, I decided to wait for one more week (thankfully it is summer).But July 14th came and went. Still no water heater at the dealer!! So I decided to contact THE CUSTOMER SERVICE again. This time lady told me that they never take care of the shipping and they cant if the heater has shipped from warehouse. I would never buy Rheem water heater again. Meanwhile I am still waiting for the new water heater from Rheem. I still dont have hot water at home and I have three small kids.

I purchased a Rheem hot water tank from Home Depot about 2 yrs ago. I started hearing a noise like a clock ticking inside of the heater. I had a licensed plumber take a look at plumbing and also water meter. Everything is ok. My plumber said it’s the heater. So, I called Rheem and I had to send an audio of the noise. After an hour of being on hold they said it’s not their problem, it’s the pipes. So, they refused to replace it. Unbelievable. Never again.

I bought a new home in 1984 which had a 4 ton Rheem central air conditioner system which ran for 20 years. Updated with a Rheem 5 ton system ten years ago and haven’t had a problem to date. I also recently replaced my water heater with a Rheem which is very efficient. I highly recommend their product line.

We purchased a 40 gallon Rheem water tank at The Home Depot. I installed the device myself. When it was time to start up the water heater, the pilot light would not ignite. I called Rheem and spoke with a representative who walked me through the troubleshooting process. He determined the pilot assembly unit was faulty and that he would send out a new one. This new unit would arrive in two days - which would be Tuesday. The part did not arrive until Friday, the day after Thanksgiving. To make matters worse and prolong our life without hot water, a contracted plumber could not install the new part until Monday, December 2. Our previous water heater lasted for thirteen years without any issues. This Rheem piece of junk couldnt even get started on install! Reading the reviews here, Im concerned about the longevity of this $400+ device weve purchased and am strongly considering removing and returning it to The Home Depot. A greatly disappointed homeowner and customer.

On 8/2/2013 I purchased a 5 ton a/c system model# RPHLHM6024JC, serial # W201312660 from ARS. On 2/12/15, a leak on the outside unit, which resulted in loss of freon, had to be fixed. This was deemed a manufacturers problem. After a long argument ARS decided to pay for the repair. On 3/17/2016, during a routine servicing, the tech advised me of another manufacturers problem - a leaking evaporator coil resulting in loss of R410 refrigerant. I was told workmanship will be $585.00 (part is covered by Rheem). Two major problems tell me that this product is a LEMON. I think Rheem should stand behind its products and do not make consumers, especially the elderly, bear the burden of its shoddy manufacturing process. I am just one of the hundreds of Rheem customers who have claimed about their products and I hope some agency will make this company shoulder its burden.

I had a water heater installed in January 2021. June 2021, water heater inoperable. I had the gas valve replaced and polit assembly replaced. I had a Rheem representatives on the phone with technician who installed the tank and they got into a shouting matchen until technician hung up phone. Rheem was confident the thermal release device activated and told me that if the device was no activated, they would replace tank, at their expense, without question. I confirmed that the TRD was still in good condition and was told that they would have one of their approved technician exchange the tank. The next day, they told me that I would have to secure my own technician and that they would reimburse me up to $450 to have a technician come disable tank, go to Home Depot to exchange it and reinstall new tank for up to $450. What plumber do you know will do all that for $450?? I got back on for phone with them and after waiting on the phone for more than 1.5 hours, they secured a plumber to come do the exchange. This was after they told me they did not have a plumber to do the job. Each time I called, I was on the holding on the phone for more than an hour. I have been without hot water for about a month.

Rheem water heaters are very poor quality and you will end up with failures way the life of the heater. It is made in Mexico and the parts break continually. I bought my gas water heater 12-30-2011 and in May of 2014 it failed. They recommended a repairman and he charged more than a new heater to fix it. The parts broke again a month later, same repairman came and changed multiple parts again (lucky no charge this time). Less than a month later, the parts failed again. Repairman came out and refused to replace the parts, said it wasnt up to code and theyd fail again. Wanted $2300 to put in a new one, yea right. Contacted GE whose label and they air freighted in new parts. Got a new plumber GE recommended and the guy put them in and couldnt get it to work, put in another one on the spot and still couldnt get it to work. Contacted them and got nowhere. DO NOT BUY ANY RHEEM PRODUCT OR GE. You will get ripped off and be writing in like I am. They are made in Mexico and the quality has suffered. All the repair people know about it. BUYER BEWARE!!!!

As part of a major remodel project, which included new plumbing and gas lines, we had a Rheem tankless water heater installed in the summer of 2012. In about 7 months we began to have trouble. When the hot water was turned on somewhere in the house, the tank would attempt to fire up but wouldnt actually ignite, and then the unit would flash an error code #11. The person needing hot water would wait and wait for it but would never get it. This happened more and more frequently. The plumber who installed it sent a Rheem rep out who blamed it on insufficient gas pressure, without actually testing the pressure. HVAC guy said we had large supply line to the unit. Rheem manual (only obtainable online) was of no help. Finally after months of a continually worsening problem, a person on the Rheem help line told us it was probably dirty ignition coils. She gave us instructions on opening up the unit and gently cleaning the fragile coils. Now we have to do this complicated process every few months. Very annoying! And the most frustrating thing is that my friends with other brands of tankless heaters have never had to do anything to theirs after many years and they LOVE their tankless heater. I HATE mine!

Zero stars - save your money & your time. Purchased a hot water heater from this company & two weeks after install, Pilot would not stay lit. Their customer service is garbage & they wont even offer you anything including services you have already paid for. I will never purchase anything with the Rheem name again.

After less than 2 years, our Rheem hot water heater needed a new gas controller. Took more than 3 months to get the right parts, with mistake after mistake. Finally just got a new hot water heater. I will never own a Rheem again.

Bought a new Rheem 50 gallon gas water heater from Home Depot. Plumber installed water heater but it kept cutting off. He walked with Rheem technician and found the new heater had a faulty valve. After a lengthy delay, Rheem sent the new valve and it was installed. We tried to have Rheem pay Amerigas (he worked for them) for the installation. After repeated delays because of missing paperwork (we sent multiple copies), Rheem indicated they would pay the gas company. They have not and now the gas company tells us we are late in our payment. We have never been late in our payments to anyone!Today Rheem told us they had sent us a letter (Right! We have received no such letter!) telling us they will only pay about 40% of the installation fee for that defective part. NEVER AGAIN!! Do not buy from Rheem. They send defective products then fail to cover the installation cost of replacement parts. Never again! Stay away from this company. Now we are left to worry about this water heater should anything go wrong with it in the future! What kind of company is this!! Oh, and their service department is a joke. Sadly the joke was on us. Stay away!!!!

I had completed construction of my new home in 2001 with a 40 gallon Rheem water heater. It lasted until mid year 2012 at which time it developed a leak in the side of the tank about half way down from the top. I was surprised that it only lasted eleven years when past experience was more like 20 to 25 years. I purchased a Rheem 50 gallon water heater on 6-20-12 and immediately experienced trouble with the lower element leaking. The plumber came out and removed the element, cleaned everything and put it back together with Teflon sealer. I notified Rheem, but no one ever returned my call. Yesterday, 11-27-17 I noticed water in the containment pan. I pulled the lower cover and found the lower element leaking again. I tried to reach Rheem customer service with no luck! I strongly recommend avoiding Rheem Manufacturing water heaters. Looking around on the internet, I am not the only one who feels this way. What a terrible company.

I have had good luck with Rheem gas hot water tank. I bought it 23 years ago, installed it myself and it is still going. Since that time I have added a garage to my house and want to put it in the garage. I am going to buy a new one because I am on borrowed time with it now and my next one will be a Rheem unless someone knows another one can outlast mine?

This is the third Rheem water heater we have had in 2 years! First one had a leak at installation. Second one leaked while we were on vacation and flooded parts of the basement. The replacement we received today came with a crack in the plastic surrounding the water inlet. Each time Rheem admits the unit is defective but does not make any offer or attempt to pick up their substandard product. Instead I have to disconnect and haul to Home Depot myself. Family has been without hot water for 2 weeks and when the heater finally comes it is cracked. I call Rheem. They tell me to call Home Depot. You go to Home Depot. They need confirmation from Rheem the unit can be returned. Also, when you return the unit Rheem refunds on a pro-rated basis. This means that I paid $1,300 + tax for a defective water heater and they only refund $1,100 because I have had it for 2 years of a 6 year warranty. Then to top it off, if I want to replace the defective unit I HAVE TO PAY THE DIFFERENCE IN PRICE. The unit now cost $1,500 so I have to come up with the $400 + tax difference between the $1,100 they offer for their defective product and the $1,500 they want to charge for a new one. I AM DONE WITH RHEEM!

Bought heater, failed within 10 days. No contractor in this area would touch it. Home Depot repair service would not help. Rheem said to check the gas supply. Was done by professional Rheem. Offered to pay for another test which no one in this area does. Going on 15 days no hot.

I just wanted to vent a little. Had a brand new water heater put in and 8 years later, it is rusting and leaking. I am told these should last 10 to 15 years. Seems I am not the only one being rheemed.

Model 13PJL60A01 - This A/C unit was installed in our new home in December of 2010. Not even 5 years old it has 3 A/C Freon leaks -- The first in the air handler coil which had to be replaced and two in the outside unit in the same location. Each time the unit has been repaired we have had to pay $540.00 for the Freon replacement. That is over $1,600.00 in Freon alone. A new unit only cost just over $2,000.00. This unit is prone to leaks and vibration. Rheem seems to want to do nothing... I Rate Rheem extremely poor on quality.

Similar to some of the stories I have read here, I had the displeasure of owning a Rheem Power Vent water heater. There was trouble from the start. Ive previously spent close to $700 on labor for covered repairs.” Today was the last straw. The blower was gone again! It’s another $350-400 in labor to replace. We told them to yank the Rheem and give us something that would work. Here is the list: a blower (twice), a valve that went bad, and something with the electronic unit all inside of five years! Sure, the part is covered, but I cant afford this piece of junk. Until this water heater, I had owned three others at various homes over 17 years and never once had a repair. Please pass the word about Rheem water heaters. They should be making things right.

Had the one fail after 3 years and was told I had to bring it to Home Depot myself and then Home Depot only gave me a credit for lowest sale price of the unit instead of even exchange. Anywho as I needed a water heater and Id rather use the credit then lose it all I decided to pay the difference and bought the platinum edition unit with the 12 year warranty with 3 year in home labor coverage. However, 2 hours after install I noticed the pan was filled with dirty water. Turned out the internal tank failed. POOR quality control. No way this tank was tested at 300psi as the sticker states. Maybe the brand but not my specific tank! So meanwhile I just got done lugging old one into Home Depot, then this one home, installed etc. Now been trying to reach Rheem for 5 days straight but they are having phone issues. Finally get ahold of them and am told its under warranty so I can on my own dime and my own hurting back uninstall this unit, drive it to Home Depot and exchange it even though paperwork and stickers on tank say DO NOT RETURN TO STORE... So I guess this 12 year warranty just means that Im able to install/uninstall for exchanges for a period of 12 years worth of crap merchandise? What is the point in having a 3 year labor in home warranty if they wont send anyone to my home!

I contacted customer service 479-648-4900 and spoke to Cody regarding having to install another aluminum coil after 16 months. She explained; “The coil is under warranty for five years however the homeowner is responsible for the cost of all labor and refrigerant.” Well the cost for labor and refrigerant is $1400 to remove a defective coil and install another (no doubt) defective coil. After reading through other reviews of RHEEM’s defective coils and the cost to remove and install, I’ve decided to replace their crap with a reliable system. Taking into consideration that their coils continue to fail, I anticipate having to pay $100-$150 a month as a cost to owning a RHEEM HVAC system. I will also be posting my comments on other sites, not only to inform prospective buyers, but to seek relief from govt agencies since this is a consumer issue that Rheem is fully aware of!

Beware before buying online, spent over $7000 dollars on two new Rheem furnaces with entire AC set ups inside and out. Used an internet ad to find a great price from an local supplier in Florida and they sell to the public. I had issues with a bad furnace board when we set the first unit, so I figured no big deal. Its under warranty through Rheem. Oh Boy was I right but told I was so wrong by the Rheem HVAC customer service rep Sandy, so asked for the supervisor and got Tim and he said the same statement. Rheem limited warranty disclosure, under Exclusions line J states.1) Any covered equipment manufactured by the manufacturer that has been sold to the consumer via the internet or auction website, AND has not been installed by a trained, qualified HVAC professional. Rheem will not deal with warranty, saying I bought it from a liquidator (Budget Heating and Air). Not a liquidator at all. Rheem, Please read and know your own wording, AND in the middle means both statements together as written in your own document.

Had to replace our original HVAC which was 13 yrs. old. Went thru Home Depot and they suggested RHEEM and was installed by ARS. It didnt work right away, and I have to tell them that we were moving into a hotel since they guaranteed that it will be done within 24 hrs. or they will move us into a hotel. Well, they worked overtime the next day so they didnt have to move us. Installed August 2013 and we had cooling problems April 2016, HVAC repairer said low on freon, warned us that it might be leaking. June 2016, cooling problems again, same HVAC repairer came and said it was blocked drain and suggested we avail of their maintenance plan and we did.August 22, 2016 cooling problems again. HVAC repairer came at night and concluded that coil has a leak and was 90% sure it was the coil inside because the outside unit coils didnt have any signs of leakage. For this visit we paid $177 labor and freon refill. So far we have spent $700 for the three visits. To replace the coil it will cost $500 plus and that is already with our membership discount. This RHEEM brand is a piece of junk and reading through all other reviews, Im so mad that I didnt do my research and trusted the Home Depot specialist. The only consolation I have is that I took a maintenance plan so at least I get a 15% discount every time they have to do repairs.

We purchased a home water heater with installation from Home Depot. That was done on Monday. The technician left before it was filled. The tank, not the pipes, started leaking as soon as it was full. We contacted the contractor and Home Depot and they both said to contact Rheem. After 37 minutes on hold I was told that a licensed Rheem professional would contact me within 24 hours to schedule a time when he could come verify the leak for himself. Now day 2 of no water heater and no call. Stay away from Rheem and Home Depot.

I am not upset that a part went bad, I get it… things happen. The only reason I gave a second star was because everyone I spoke with was very polite and professional. What is disappointing is that Rheem does not consider my family having hot water for six day an issue. I am betting that the top brass at Rheem have not had to go through their warranty department for a repair, otherwise it would not be this way.Here is an account by date of what occurred afterward. DAY 1 - 12/5/2020: Water heater stops working so I call Rheem Warranty. I was told they were closed and call back tomorrow. DAY 2 - 12/6/2020: I call Rheem and get put on hold for 15 minutes... no problem. They answer and take my info and then transfer me to Warranty. I sit on hold another 30 minutes. They finally answer and we go through a series of Q&A to determine what needs to be done to fix my water heater. It is determined that I need a part and that they will ship it to me... Ok, no problem. I receive an email from Rheem stating the following: Thank you for contacting Rheem. A part has been submitted to the Parts department for processing. Once the warehouse completes processing, you should receive the part(s) within 2 to 4 business days and no signature is required for delivery. Additionally, You should receive an email with tracking information once the warehouse packages your part.Additionally, a request for labor coverage has been submitted to our Dispatch team for processing. You will either receive a call from our dispatch team with labor options or from an independent contractor in your area within 1 business day to setup an appointment. Labor coverage includes the repair or replacement of any part of the water heater due to defect in material or workmanship. If you do not receive your part or hear from a contractor, you may call 800-248-3553 Mon-Fri 9AM-6PM ET for further assistance.Here is where I have a problem... ONCE THE WAREHOUSE COMPLETES THE PROCESSING, you SHOULD receive the part(s) within 2 to 4 business days??? This did not exactly instill confidence that I was going to get hot water back anytime soon. I have six people living in my house… my wife and I, an elderly parent, three children and none of us are happy with the thought of waiting six to eight days with no hot water.DAY 3 - 12/7/2020: I do not receive a shipment notification, but I do receive a notification that I have been assigned a contractor to install the part once I receive it. I think to myself; I will get a little ahead of the curve by seeing it they have a part in stock and maybe, just maybe, they can get their part installed prior to Rheems part arriving. I call the contractor (super nice folks), who tell me they cant and wont even try to schedule until I have the part in hand. Disappointed.DAY 4 - 12/8/2020: No shipment notification by noon, so I call Rheem back to find out what is going on. I am back on hold for 20 minutes. Get transferred to the shipping department, wait on hold another 5 minutes. Nice lady tells me that my part has not been processed yet. I express my complete dissatisfaction with Rheem’s process, so she expedites the shipment (which costs $30) so I will receive the part the next day. I thank her and wait for the part to arrive. I receive a shipment notification that the part is being shipped and should arrive on 12/9.DAY 5 – 12/9/2020: Waiting for my part to arrive so I can call the contractor to install it. Based on my prior conversation with the repair guy, it will be another day or two to get someone out. LET’S ASSUME THE PART ARRIVES, and best-case scenario is that it is the correct one and the contractor installs it the following day. DAY 6 – 12/10: Contractor installs the part, and we all get to take a hot shower. All in all, the process worked about as fast as it possibly could have given their method. Which means that it could have easily taken a couple of day longer. HERE IS SOMETHING FOR THE OL SUGGESTION BOX AT RHEEM: 1. Create a few “Authorized Repair Centers” in each major metropolitan area. 2. Require them to stock some basic parts (like an ignitor switch or gas valve).3. Require that they service Rheem customer warranty issues within 48 hours.Problem solved… customer confidence instilled, Rheem’s good name installed! A happy customer is a return customer! RHEEM… 6 to 8 days is TOO LONG to wait for hot water! UPDATE: The part did arrive on time and the contractor scheduled us the following day.

We have a new Rheem water heater that failed after 3 days after it was installed. We are now almost a month taking cold showers. The plumber is trying his best but Rheem is very slow to respond. They dont care and the important thing to remember is They dont care! Water heaters are one of the last frontiers of scandalous behavior towards consumers. They are all bad.

I bought a Rheem water heater, Model ELD80B, 14 months ago and was told it had a 4-year warranty. The heating element leaked and failed. I was told it would take 2 to 3 days to get a part. We are in the restaurant business and would have to close. I found the part at an appliance part house for $44 and hired a company to pick it up and bring to my store for $112, then called the company that sold and installed the heater (United Plumbing - Woodland Hills, CA) and they sent out a tech and it took about 30 minutes and I was charged an additional $475. I called Rheem and was told to read the fine print. They would only cover the whole unit if it had to be replaced and if it could be repaired like my unit did, it would not be covered.

I bought a gas water heater at Home Depot by Rheem about 1 1/2 year ago. It failed, Rheem labels the water heater not to take the water heater back to Home Depot but, to troubleshoot the problem thru the phone with them, after they “think” they know what the problem is, they mail you parts for you as a customer, replace them (like the customer is a plumber or a technician). It didnt work the first time, troubleshooting thru the phone again, now they thought they knew what the problem is, send another part, replace it. It worked for 2 month, and failed again. Call a third time, troubleshoot, then they authorized to take the water heater back to Home Depot for a partial credit... after everything you have to go thru, not having hot water for 2 weeks, paying a plumber for all the labor, taking the water heater back to Home Depot. It’s a very disappointing way of dealing with this kind of help from this company.

We got a brand new water heater in 2017. Now in 2020 it stopped working over a month ago. We reached out to Rheem for a new thermocouple- per the machine error. It took several rude customer service representatives to get the part. Despite paying the extra 50$ to overnight the order, it did not arrive for two days. We had the plumber put in the new thermocouple and all was well....for a few days. Then a new error popped up high temperature sensor...a few rude Rheem calls later and another overnight (read: two days) package later, we get the part. Pay yet another plumber to put the part in and all is well...for a few days. The hot water stops again, the plumber comes yet again and the pilot light is three times as tall as it should be! Call some rude Rheem representatives and OH, they sent the WRONG PART AND WILL NOT BE COVERING THE PLUMBER INSTALLATION FOR THE WRONG PART THEY SENT!!?! Two days later and were still waiting for the overnight of the right part. Have never been more dissatisfied with a company and will NEVER purchase Rheem and will discourage EVERYONE I know from using.

I moved into my house two years back. The furnace that was initially pre-installed by the initial tenant was however too noisy and too faulty. I decided to purchase another furnace for my convenience. I did my research from friends opinions and their experiences with their furnaces, and also went further and researched online. I decided to settle for a Rheem classic series whose price was a little bit subsidized by 10% in comparison with other furnaces of the same properties. It is quite heavenly that you won’t notice the fluctuation in seasons to winter. There is no cold at all. It is the best furnace that one could ever get and has never given me any problems.

Bought a new electric water heater. The 40 gallon professional series from Home Depot. I am a maintenance man for a living and have installed several water heaters with no problem. Got this one home. Put in new breaker. Installed heater. Never did get hot. Called the number on tank and went thru a checklist. The tech talked me thru and decided the thermostat needed to be replaced. They sent me a new one installed. It same thing doesnt work. Called Home Depot and they delivered another new water heater. Took a $100 dollars off the price. Installed the second one and it doesnt work either. So now Im taking it back to Home Depot and going to purchase different brand. Second time this summer I have bought a major appliance from Home Depot and encountered problems.

I had a new water tank installed about a year ago. Recently the gas control valve failed (a known factory defect, per Rheem authorized dealers). I incurred an almost $400 labor bill to repair it. Was on hold for an hour and Rheem refused to offer any reimbursement for the labor. DONT BUY RHEEM! I have NEVER had a valve fail at all, let alone this quickly, on hot water heaters from other manufacturers. Would rate Rheem 0 stars if I could for both their responsiveness and customer experience.

Water heater started to leak water and wont turn back on. Called for services and they told me that a repair person needs to come to inspect item first. Soonest they can sent someone is 2 days later. Have my whole family including 4 kids and disabled father without any hot water. According to them. Thats the best they can do and make me wait.

Every time I leave for over the road, I come back house is cold, when it warms up, I shut it off, then need heat and nothing, its always sensors, gas valve sticks. The furnace gets new filter every month, dust out top of furnace, and plagued with issues, oh and the air conditioner, when it cycles off sounds like it gears are being stripped. Thats normal after a year of whinnying, Never again will I buy Rheem. 96% efficiency my butt. My hydro goes up while I wait for repair guy.

Had a plumber install a new Rheem water heater Sept. 22 ,2020. 9 months later the pilot light is not working. Read several others have the same problem. Maybe a lawsuit is needed for them to make it right. Still trying to make contact with them. Terrible customer service.

I recently purchased a Rheem 40 gallon electric water heater from Home Depot. The day it was installed I waited about 8 hours before trying to use the hot water which was a lot longer than the 2-3 hours recommended by my contractor. Much to my dismay, there was still no hot water! After a second visit from my contractor it was determined the bottom heating element was defective. A call was placed to the 1-800 number on the water heater and here I sit waiting and wondering if a technician will come out to replace the part anytime soon. Very disappointing to have this happen on a brand new water heater.

Waited on hold for 25 mins. Got cut off. Waited another 50 mins. Then they will only send the part that is most commonly broken. We have no hot water, so I expedited shipping for $30. The part didn’t fix water heater. Now Im on hold, to argue sending the NEEDED part. Which will be another $30 to expedite shipping. I have 23 calls ahead of me waiting. Been waiting 30 mins. I’m fuming!!!!

Four years in, the Rheem Prestige heat/air/heat pump we purchased has been an incredible headache. A dozen service calls and no solution. 5 ton unit will not adequately cool/dehumidify a 5,000 sq ft house. Spent $13k for this system and had to spend a lot more for a whole house dehumidifier. The heat pump has repeatedly shook/vibrated when not on emergency heat. The shaking was at times SEVERE. Now the piece of junk has lost its refrigerant. I am done trying to fix it. While the dealer did his very best, nothing has ever been fixed on this thing. Never, ever will I buy anything from Rheem again. Every aspect of this ownership experience has been god-awful. Stay as far away as you can from Rheem.

Please before you buy a Rheem HVAC, research the quality of their coils. A year after purchasing a new system I have been experiencing dirty sock syndrome. It is a known issue with the coil and there is a known fix, the coils need to be dipped with in a bronzing solution or an epoxy. This prevents mold and bacteria buildup on the coils and then spewing the spores throughout your home. Rheem calls it an environmental issue and refuses to reimburse for the costs to have the problem remedied. After installation either a UV light or a Global Plasma System at my expense, my issue may be resolved, again Rheem refuses to reimburse my costs. I am also reading that their coils have a problem with corrosion and failure, once again a problem corrected by dipping to prevent the corrosion. Buyer beware, the limited warranty is just that, extremely limited, no labor to replace defective parts, no Freon replacement costs on defective equipment, no labor to correct their known issue with dirty sock syndrome. I guess they think these things just magically fix themselves. I bought my unit from an authorized Rheem dealer and was told these were some of the best units on the market.

After plumber installing a Home Depot Rheem 40 gal hot water tank, 1 week pilot goes out. It wont relight, customer service said it needs a new pilot something (in the meantime no hot water for tenant), get new part, then find out it needs a new burner will mail it within a week. In the meantime I buy a new tank, not it inconvenience tenant. Today on line with customer service for 1 1/2 hour and they will not replace tank. THE WORST I HAVE EVER DEALT IN MY 70 YEARS.

Purchased a Rheem 3.5 ton 15 SEER split heat pump system in January 2014. Because of all the problems with the unit right after installation the outside unit was replaced March 2014. Weve had constant service calls for the unit not cooling, abnormal loud noises when the unit comes on, wires touching that disabled the system, coils leaking in the inside unit which called for replacement. We were promised in 2014 that a Rheem rep would come out and that didnt happen until March of 2015. I have a service technician here right now because the unit decided to quit cooling yesterday. I wouldnt recommend this unit to anyone, even my worst enemy. The Rheem rep in my area, Sleeping Giant in Childersburg AL, doesnt care about service after the sale but Ill save that for another review.