Viking is a great brand and has a good reputation. My parents had a Viking range when I was a kid and we just redo our kitchen so we got our own Viking range for its price and quality. We looked at discount places and priced out Viking ranges. We bought a model from last year and we like its BTU for the burners. The overall quality is good and we love it. Our favorite feature is the burners and we have five burners now that we’ve actually all been able to use.The sales guy at the Viking dealer was great and did no pressure. He has very high professionalism and knowledge for the product. He totally helped us out and then we looked and told him that we would look somewhere else and get another quote. It was no problem with him so we went and looked at another Viking range somewhere else. We realized that what we first saw was the one that we should have bought all along so we went right back and got it. Were very happy with our Viking range and it’s simply one of those things we’re going to have for a very long time.

Were from Mississippi, and supporting a local company seems like a good thing to do. We bought our Viking range from Southern Pipe and the sales team seemed to really know their stuff. My wife had a ton of questions for them and weve had good answers. They seemed to have dealt with those questions before or the saleslady might even own one, so she was able to speak about personal experiences too. We like all the features that came with the range and it has been really good. We havent had a gas stove before, so the fact that everything heats up really quickly is awesome to us. Plus it looks really good in our kitchen. We bought it back in the fall, but only got it installed in February, so were still sort of in a trial period of using it. It still feels pretty new, but everything weve thrown at it so far, its done exceptionally. Its the best stove Ive ever owned.

I had a Viking range in my last house and I liked it. I like gas cooking. However, when it came, the front griddle was scratched. Viking put in a ticket for service to get that replaced. They came out once. The tech couldnt do it. Came out again. He couldnt do it. Came out the third time with the replacement burners. Instead of being the silver, they were rose gold. Came back a fourth time. Now, this is only being here to make sure he could get in. In the meantime, also the griddle came. It was rusted. I just got that griddle three weeks ago after purchasing back in August. I love the product but the service was horrendous. I have all Viking in my house. I got another French door oven, the dishwashers, the microwave. It was terrible. A lot of my time spent trying to get things fixed that I shouldnt have been spending time on. Nobody listens to me.There was so much trouble trying to get the stove in and get it to be finished that I almost said to them, “Come and take it back.” Putting in tickets, waiting here for people to come to the house during COVID. Coming in, he couldnt fix it. Hours taking the whole stove apart, putting stuff all over the floor. Meaning that when his visits came, like the one time he came at 4:00 and I would start cooking dinner around 4:30, he came until 6:30. A lot of little problem things that shouldnt have had to happen. And then they give you a window of eight hours that they will be there. So, you take a day off work. That was just the messy part of it. I did that three times. But the products that they make, I absolutely love. Ive had them in my last two homes, and I have a 48- inch stove fuel and I love it.

When it works it works great. I have this stove over 10 yrs. Easy to clean but the controls on the oven parts are not so great. Problems is getting service on this stove nearby. Its a commercial quality stove and somewhat an overkill for the average homeowner. Newer stoves today have more electronic controls while this stove doesnt. I can interchange both natural and propane gas.

Ive been trying to get somebody from Viking to help me for about two and a half months now and Im not happy. Within a matter of two days, I had all four drawers of my refrigerator completely break. The top two where I put cheese and ham, cracked all the way across the plastic. The bottom ones are absolutely broken and shattered in pieces. It must be a plastic piece that goes around it that is cracked. And apparently, there is a bolt that goes in the door that stops it from swinging open when I open it, and that broke too. Now, when I open the door, it swings into the double oven and the handles of the double oven have now made dents or scratches on the door of the refrigerator. Right now, I have a towel tied around the double Viking Professional oven handle, my $12,000 refrigerator is completely broken, and I cant even have anybody to come over to my house with this looking like this. No one has gotten back to me. Ferguson has been wonderful and gave me the name of somebody to come out and see what could be done or if it was on a recall list, and that guy that was called wouldnt even come out to the house to look at it. He said there was nothing he could do as Im not under warranty. Im really frustrated. Its ridiculous to pay this kind of money and itd be five years old and all of a sudden it just breaks.I looked up on the internet to see if anybody else was having those problems, and apparently, theres been a lot of people that had the same problem with the drawers cracking and breaking. The top ones where I put ham and cheese in look bad, but I can still use them. However, the ones at the bottom where I put lettuce, vegetables, and tomatoes, I cant even use. Theyre in probably about 10 pieces. I talked to customer service and they told me that there was nothing they could do and that to order me four new drawers, it would be about $1,200. Is there somebody else that I can speak to? Nope. Thats it. I am really pissed. Furthermore, in the very beginning, the girl at customer service wouldnt even talk to me because she said I had not registered. I guess I had to register the products with Viking for any call backs and warranties, and until I did that, she wouldnt even talk to me. So I did that. I had to find the receipt from five years ago when we purchased it, with the purchase number and address. Then I called her back and theres nothing they can do. This was after the approved repairman for Viking wouldnt even come out. I said I didnt understand as the reason that we purchased Viking is we assumed that they would stand behind their product. They said they do, but it does not feel like that for me.

3 years ago my stove top exploded (a sealed burner unit) in my nannys face; singed her hair and eyebrows. Luckily the pot of boiling water did not go up in the air (the gas tubes held one side of the stove top in place). After repeated calls to the dealer, distributor and CEOs office I was told that since the unit was 2 months out of warranty it was not their problem. Amazing. Now I have 2 30 ovens that are about 7 y/o and they beep all day and night. However, they dont make (or repair) the electronics panel parts anymore. So again out of luck and need to pay $6,000 for the ovens to be replaced.Today I get the call that my $8,000 wine cooler, about 5 years old, needs new evaporators and it is $3 to 4,000 to repair. What a horrible company and product line. You pay full price for high end products and you get junk with a company that does not stand by its appliances. Stay far far away from Viking. I will gladly find the picture of the stove top if anyone wants to see.

My friends have Viking Ranges and I like their price so I got one too. However, the handle on my oven door broke so I put in a service request over a month ago and their technician came and ordered the parts for the door, and I havent heard from them since. All the fans are not working either. It makes a loud noise and it doesnt heat up properly. I have no oven for over a month now and I cant get anyone to come over and fix it. I have three teenagers and I cant entertain, and I wasnt able to entertain last Easter. I sent a nasty email last week and they told me that the parts take a long time to order so Im not a happy camper. I would have been happy with it, but I cant use it. I bought it last July so it hasnt been a year yet. I think its a discontinued model thats why its giving me the trouble.

We went to a dealer called Builders Supply that sells high-end appliances since the contractor sent us out there to go look at ranges. We looked at Viking, Wolf, KitchenAid, and GE. But my wife picked the Viking 48-inch range with two ovens because they had an extremely good reputation and my wife liked its appearance and the way it operated. It was delivered in October, but I found out that an installer had to set it up so we paid some people to do that. Then it turned out that the hinges on the larger oven were bent or broken and had been that way when it was shipped to us. We were told over and over that they were moving their parts supply deal from Mississippi to Atlanta. That was what was holding it up and it was just a matter of a few days before it would be done then we would get the hinges. But it took forever to get them to the point where the people at Mr. Appliance, their warranty contractor here, called me repeatedly to apologize. So it took a little over four months to get the hinges. Consequently, the stove is right now a little over a year old and for the first four months, we didn’t use one side of the stove. But because this is a $13,000 stove, we thought it would have been a better deal than that. But when we finally got the hinges, everything seemed to be fine. We only had a problem with leveling it, but when we had some people come out to level it, it worked fine for a while.Another problem was the indicator lights didn’t come on anymore. We also noticed that things were cooking too fast so I bought a thermometer and put it in the oven. But when I set the oven on 350, it came up at about 425. It clearly needed to be redone from the standpoint of recalibration. This has now been the week before Christmas. Mr. Appliance sent a man out and he looked at it. He was really good and knew what he’s doing. He figured out that a part has gone bad and its not doing what it’s supposed to do to regulate the temperature in the oven. Also, there were fans in the back that didnt work anymore. So if it’s supposed to cook at 350, we set it on about 250-275 and regulate to see if we can get it there using the thermometer that I put in. The technician came out the week before Christmas and I was told that it was no big deal. We just order the part and have it in. Since its been 2 weeks, I called Mr. Appliance. Their rep said that they might have a delivery on Thursday or Monday of next week and she would call me if my part was in that order. I now have a $13,000 doorstop, sitting in there, not able to cook in the major oven anymore. So were disappointed at the quality of our purchase. And when I call, I don’t seem to be able to get anybody on the phone over there. I hated the dealer too. They sold me some parts for the range, one of them being a $250 skirt that goes across the front, which hides the legs. It turned out that when we got it in the house, it wouldn’t fit. Somebody had taken it out of the box and the box was thrown away. When I attempted to return it because I couldn’t use it, they told me they don’t take anything back if it’s not in the box. This is despite having just bought close to $40,000 worth of appliances from them. This is the worst experience I’ve had so I would never go in there again. This stove has been a freaking nightmare and this experience stinks! Viking doesnt do what they say they’re going to do. I’ve spent nearly 50 years in business and customer service is the most important thing you can do. But you get nothing from Viking. If somebody asks me about buying a stove from them, I’m going to tell them to not walk but run in the other direction. If it doesn’t get better quickly, I’m going to have my attorney sue Viking for deceptive trade practices under Texas DTPA, which gets you triple damages. I’m going to take the $39,000, buy a Wolf stove and use the rest of it to take ads in the paper stating not to buy a Viking.

I bought a new home and the Viking refrigerator and the freezer were purchased by my builder through a supplier. I like the space because its a full-size refrigerator and I have great lights on the side of the inside of it and along the top, so its easy to see things. The fridge looks nice but Ive had some issues with it. It was making a terrible noise and then it went away. I didnt get around calling the repair people. Also, I was working and while I was away on vacation and my daughters were home this summer, the refrigerator lost cooling. So, the repair people came and they had to replace the circuit board which was odd. Prior to that, we had some drips in the back of it and then it went away and now its back so I have to call someone again. Its an expensive refrigerator and Im disappointed in its performance when it has, supposedly, had a good name and many years behind it. It has failed a couple of times and its only a year old.

I currently have a Viking Refrigerator that is still under warranty but paid full price to have it repaired. Viking will only cover repairs performed by their authorized center, and that repair company is NOT trustworthy. Ive had to repair both our Viking convection oven and refrigerator in the past 7 years, whereas Our old (much less expensive) GE appliances are still working perfectly after 20 years. I will not be purchasing any Viking products again. Shame on Viking.

My stove had a manufacturing defect and failed to work properly from the outset. The oven would not hold a temperature and could not be calibrated. It took weeks and many, many phone calls and threats to get it repaired. After many requests and escalation to Viking customer relations, Viking finally agreed to send the necessary part by overnight mail. However, they did not make good on this promise. The part did not arrive for another week. We were exceedingly unhappy with the initial defect and with the very poor customer service. We are long-time Viking customers and would think hard before buying another Viking stove.

I used to work in the restaurant biz and I’ve heard about Viking for a long time. I knew it was gonna be a good stove oven and I liked the way it looked. I keep on telling everybody it’s like my whole life I’ve been driving a beat up Datsun and now I’m driving a Volvo or Rolls-Royce. You can just feel how the quality is and it’s excellent. Also, I like its sturdiness, the rollout shelves, the LED lighting over the little controls, the handles and everything about it. My husband was good with Viking. He is a contractor and he did the installation. My plumber had roughed out the gas line, according to the install directions, and then when the actual oven showed up, you couldn’t install where that gas line was. My husband called Viking and explained the problem about their drawings. That went well but we had to move the gas line which was not great. Still, people should go for Viking Ranges. It’s an expense and it’s gonna be more expensive but it was the biggest choice I had to make. I looked at others like Wolf, BlueStar and American and I liked all of them but I decided on Viking and I’m very happy with my decision.

We like the Viking range because of its style and how it fits with our cabinets. It was ultimately the better fit for what we were trying to get. I compared it to the Thermador and the Thermador had a smaller range for the same price. With the Viking, I can control the stove top of the gas burners, which is nice. It also fits into our kitchen wall. I use it every day and so far it has performed very well. However, weve had a couple of service issues with it. The first was the door did not close all the way. It was not aligned properly, so we couldnt get full closure. The other thing was the steel would pop when we turned the oven on. Weve already had service calls to come out for the range within the first 12 months. They were able to resolve the door issue, which apparently was a shipping thing. We still have the metal popping but we learned how to fix that. Also, customer service has been good. I had a lot of issues with the dealer, and by the time I got to Viking, the gentleman I spoke with was very compassionate and had a lot of empathy. He cheered me up and did everything he could to help in our situation.

I wanted the Viking Ranges look and also wanted it for the resale value. Everybody says Viking is top of the line but its beat up and cheap. The quality was not as I expected. Ive had one for over a year now and am disappointed because Ive had cosmetic issues with it though the repairs have been great. I also have had troubles with the handles turning off. The knobs are hitting the screws that hold it going to the front panel so then I’ve got a really loud rattle with the exhaust fan. Its amazing when it cools down and the skillet pans rattling on it. It gets so loud it disrupts conversations. Luckily, its still under warranty and they’re gonna take care of it when they come back.Apart from that, I like the way it performs. It cooks well. Also, the whole customer service experience was overwhelming but was better than expected. I was doing a DIY project and had issues with the cabinets so it took a long time to get the range unpacked and installed. But they treated me very well. Overall, I’m very satisfied with my Viking experience.

We had a Sub-Zero and then we decided to try a Viking. We wanted a freezer on the bottom rather than the side to side, and it’s stainless steel. However, we’ve had some problems with the freezer as it stopped working. Somebody came in and defrosted the drain line or whatever that gets clogged up with a hair dryer. We had to spend about $400 to $500 to get that fixed as it was out of the warranty. Also, Im not all that impressed with the set up for the authorized repair. We called customer service, and the repair people are coming again tomorrow. But it’s like I’m talking to somebody where I got a phone bank somewhere, and it’s not a local business. For one thing, we can’t find the stupid model number or the serial number. They’re underneath somewhere strange in the back of the freezer, and one can’t get down there to see it. Also, the other day, one of those bookcases with the sliding shelves on the door broke apart for no reason. I had to order from Viking a new one for a couple hundred dollars for half of one of those bookcase sliding units. It’s so stupid that I’m trying to get that plastic. This unit just broke apart for no reason, and then I’m trying to go find the model number and the serial number so that I could talk intelligently with Viking support, and I can’t get it. The only way I found it was to go back to the original invoice from ABW who were the people who get all the appliance for us when we were renovating the kitchen. Other than having these incidents, Viking is a good refrigerator and we like it.

The Viking ref matched nicely with our stove and I liked the way it looks. My experience in dealing with the store was good and we got a discount. We just had the ref’s three-year mark though and the alarm went off on it and it wasn’t refrigerating right. We called Viking and they were sending someone out in a week. But for some reason, the refrigerator just kicked back on and it was fine after a while. I’m concerned about the dependability of it, but, so far, the quality is good.

I purchased a Professional Series Viking Range this past summer. Used it very little until the holidays came and day before Thanksgiving, it pooped out. So long story short, they got it working for a few days then 10 days before Christmas and all the house guests, the oven stops again. Parts ordered over 10 days now and no one seems to know where they are. The people who are contracted to service the oven are most definitely not the problem, it is Viking. This company has bar none the absolutely worst customer service I have ever encountered. They do not return calls, they put you on hold for literally hours. No one seems to know anything about anything. Even their supervisors are bad. All you can do is leave a message. It is a true shame that a company that is representative of how things are done in the United States of America has screwed it up so badly. They are apathetic. Too bad because not every American company is this bad. I have had a much better customer service experience with my foreign made TV. I would recommend that just because you pay top dollar does not guarantee you will get great service. They are the worst.

We purchased a gas stove and a microwave convection oven for above it a year ago. We had a disturbing trend with the microwave. Once in a blue moon, it makes noises like it wants to blow up. When we hit the microwave, it makes these sparking noises like theres an electrical circuit shortage and then it stops, then it keeps working. But for a second and a half, it gives us a heart attack. We had a service guy come out who is a certified Viking repair guy for Western Monmouth County in New Jersey. He told us in essence that sometimes particles of dirt get into the grates on the inside and they pop away when we first turn the thing on. Ive never heard of that before in my life and it makes my wife afraid to use it. We had it happen when it was empty, when it had a potato in it and with a paper plate with something on it. He said its normal, which if it is, then theres a design problem since weve had microwaves for 40 years and never ever had that happen. But other than that, we love the stove, especially in terms of its BTU, its ability to heat up quickly and cool down quickly. Its been just fine that way, so were very happy with that.

I needed a Viking fridge that matched the stove I already had. I purchased one and I havent been feeling great about it. Recently, the whole freezer got clogged up and I had to shut the whole unit down. I also had to replace a part in the fridge which cost me around $600. Getting the unit repaired was difficult because the two places registered with Viking in my area were terribly reviewed. Plus, those places were not able to help me immediately.

The house that I bought had the Viking range in it. Im really happy with my experience with it. I love the center stove. Its huge and it helps me put my plate in there and then make pancakes for the whole house which is very convenient. However, in terms of difficulty, its just very hard to know what temperature the oven reached and how long that would take. Because it doesnt have the setting to say, Okay, pre-heat it. I have to go at least 400 degrees Fahrenheit. And theres no way that tells me that its ready at 400. One time I had one knob that my son broke so I had to call them. But it was out of warranty, so they just said it was out of warranty. I said, Okay, no problem. But they provided me information in terms of who can help me fix it. So I just called an external agency and then set it up with them. Id definitely recommend Viking to a friend.

So, new refrigerator and freezer to replace a defective Viking product previously installed. The installers were amateurs. They came by to survey the house to make certain they could get the equipment in, but still brought the wrong equipment to get the units in the house. They also did not bring the correct tools to complete the installation. They had to borrow from another contractor that I had working at the house and from me to get the units installed. Totally unacceptable. Finally installed, and the freezer doesnt make ice, really???After two additional trips, someone determines that the wrong switch was installed on the freezer by the factory. It took over 5 WEEKS to get this resolved, TOTALLY UNACCEPTABLE. I tried to buy American and local, I live in Mississippi, but I get torpedoed by Vikings total ineptitude at building products and by Vikings installation agents complete incompetence. I will NEVER recommend Viking for ANYTHING. Your products are totally inferior and installation is an abomination.

I love my stove. I had to get used to it because of the temperature variation from my old stove to this Viking stove. But I love the style of the stove and the self-cleaning elements of it. I love that it’s lifted from the floor that you can sweep underneath. I also love that it heats up quickly. I love, love, love that it’s stainless steel and you can wipe it down polished easily. Im very satisfied with my stove. I have two issues with my stove. One issue is that my kickplate was dented a little bit when they delivered the stove. So I went back to the store and they said that the company was going to call me because they thought they had the kickplates in storage. But then nobody has contacted me yet. The dent is not noticeable. But when I spend that kind of money for an appliance, I want to make sure that theres no dents anywhere. I got the stove delivered in December and it’s April. I know there was a backlog on them, so I was giving them the opportunity to catch up in the backlog and the whole bit, but this has a been a bit long. The other issue is that the knob on the right gets stuck sometimes and it doesnt turn on or off. You cant do anything with it. If I give it a hard turn, then it will go up or down. You dont want anybody that doesnt know the stove doing that. So this developed within the last two weeks and I have to call them in for that.

A friend of ours purchased a range from Viking, and I heard a testimony of the people who told us about them so I went with them. The sales rep was good, but I didnt love the delivery team. The subcontract company from the store was a little bit on the unprofessional side and basically didnt have a rate plan for installation. They just winged it, quoted me a price and we had to do the whole Tijuana dealing. Then, they ended up not doing some good finish work on installation of the hood. They did a partial job. However, they didnt damage anything.

Weve had our Viking refrigerator for eighteen years. In that time weve had three service calls and one recall. Now the unit needs a complete new cooling system costing thousands of dollars. Realizing that the unit was way out of warranty, I called customer service anyway to see if they would a least share part of the repair cost with me. They were adamant that they would not. When I purchased the unit I fully expected that it would outlast the less expensive brands. An independent repairman suggested that it would be worthwhile to forego repair and buy another refrigerator, not a Viking as he considers them as expensive junk. I guess cost does not equal quality.

I like the quality of the Viking and they seemed to be the only one of the few who had the type of configuration we wanted. Our Viking fridge is great and it works well for what we need. It has a lot of space, and the space is very well designed overall. I bought the unit at Pacific Sales in Best Buy, and it took a while to order a Viking from them. The dealer doesn’t usually have them in stocks. I had to wait for two weeks for them to be available.The installation process was a bit of a journey of its own. The people in the store did their best but they are not very knowledgeable about what exactly was needed for the installation. But the people who installed the unit were really knowledgeable. They came to my house four times, so I got to know them a bit. What they do is they install high-end appliances, and theyre the ones who know exactly what needs to be done and in what order. So, I think it will be better if customers like us can speak to somebody that is knowledgeable after we purchased, so they can tell us exactly what to do because theres a complexity in terms of the water line and where the power outlet needs to be.So, this company came to my house four times during the course of two weeks. One time, we were missing a part. And then they came, and they couldn’t install it because we didn’t have the right cabinet dimensions in. I, as a consumer, could have saved a lot of time if I just had one phone call with somebody who would explain things to me and give me the specific details. When you buy a piece of equipment that is $12,000, a phone call like that should be granted. If I was buying a $1,000 refrigerator, I wouldn’t expect that type of service. Other than that, Im very satisfied with the product and I would recommend Viking.

Weve had a couple of Viking Ranges before from friends and family and we decided to purchase with them once again. The new range I got from them has been excellent and I really like the wine rack that came with it.

I wish I had read these reviews before I bought my brand new Viking refrigerator this year. Here is an excerpt from my letter to the editor of Consumer Reports Shop Smart Magazine about Viking. They had a piece in their latest October 2012 issue on recalled dangerous products and the Viking refrigerator is among the top 10 and clearly verifies the companys lack of responsibility.Letter to Editor: I wanted to thank you for your recent coverage on the top 10 Dangerous Recalled Products and the companies that are in the Hall of Shame. I am a very dissatisfied Viking customer and was an owner of the refrigerator that was on recall. The fridge was recalled because of faulty and dangerous door hinges. Viking replaced the hinges and then soon after, the replacement parts themselves were on recall! The Viking recall center called me to offer me a new fridge at 50% off. I took them up on the offer because my fridge was over 10 years old and is a built-in. I thought it would be nice to have a new fridge that would be similar to the old one and fit into the built-in space in my kitchen. I got the new fridge in February of this year and have constantly had problems with it overheating and spoiling my food. I have had it repaired many times under the warranty but it continues to have the same problems. The Viking techs seem to be at a loss as to how to permanently fix it and have now been slow in getting back to me. I continue to have a fridge that I cannot count on and a company that I cannot count on either. I have had to purchase a small dorm-size fridge to put in my high-end kitchen right next to my high-end Viking fridge that doesnt work properly. I was not surprised and somewhat relieved to see the article in your magazine about Viking. I now know that I am dealing with a company that fails to report defective products and continues to produce defective products. The lack of responsibility that this company shows to their customers and to the consumer is appalling and they deserve to be in the Hall of Shame. I am writing to their President and CEO and am enclosing a copy of your article in my letter. Thank you again for looking out for the consumer.

We have a DFBB536L Built in Viking refrigerator in our vacation home and it stopped working. It is about 8 years old. The unit no longer cools in the main compartment or freezer. The man that checked on our house said everything in the unit is spoiled. Not sure who to contact for warranty.

My experience with Viking has been disappointing. We have a suite in the kitchen of everything Viking. The stove is now clicking every time I light something. The door of the refrigerator already had to be repaired and its ice makers drawer cant be pulled out smoothly ever since. The ovens door also had to be repaired because it was bent, and it took them eight months to get the part. Viking, however, constantly called me back to say they were still trying to get it or theyd gotten a part in and it was broken so theyre waiting again. They were really good about keeping me informed.

Our first Viking range had some problems. I had it for 14 years but then it really started falling apart and the range border underneath fell off. We had to replace all the plugs and all of the tubes that run the gas through it. There was a lot of things that were falling apart that I thought wouldn’t happen with the name brand but they did. Then, we bought the second Viking range at Ferguson and they were really great there. We looked at different models and different brands and it was a good experience. I like the stovetop burners on my current range but were having problems with this new one and Im waiting for the guy from the west side of the Washington State. He had to go and order a new thermostat and were waiting for him to call and let us know when he’ll be back to install it. Its been a little over a week and its not really an unreasonable amount of time. Things happen but theyre a good quality range.

Weve had our Viking fridge for five years now and our experience has been very good. We had a problem with the compressor and because its under warranty, we called Viking Refrigerators a few weeks ago to have the piece repaired, and we had a very good service. Initially, we were renovating the kitchen and we wanted a fridge that is not too deep and that is bigger than the standard and we thought that the Viking was the one we needed. We like that we can easily find things in the fridge because its only 24 inches in depth. The only thing is we were a bit disappointed with the cheap drawers because theyre plastic and everything was cracked. So for the price we paid for the fridge, the drawers should have been of a better quality. The person who came to change the compressors said that it would cost us a big amount to change the drawers, so we will keep them with all the cracks.

My wife has always loved Viking so I started looking for it. We bought a Viking refrigerator and we love it. We like how big and beautiful it is. We’ve even named it Big Mo. We did have a problem with shipping it but Vikings customer service came out and took care of everything so everythings been wonderful.

I do a lot of cooking so I was looking for something that was more durable than the normal retail types of range. My brother and sister have Viking Range for 15 years before they started having any issues with it. My sister does a lot of commercial type of cooking and baking which is a real testament to its durability. Its quality is good for the most part. However, I have a unit that has a griddle in the middle and we find that difficult to clean. When we use the griddle, theres a lot of splashing and the whole top gets soiled. Just because of that, I dont use it sometimes and Id go back to a frying pan. And if Im cooking something in a frying pan, it will then splash over onto the griddle. I have no type of covering for it so it gets soiled. Also, I was very dissatisfied with the installation and the actual purchase of it. When I initially bought the unit, we looked at some pictures and we picked the one that we want. However, they did not include the backsplash with the initial purchase. I didnt know that they were separate and that I got to pay an additional $350 for it. The item was back ordered so I had to do without it for six weeks. So, I was very disappointed with that experience after spending so much money on a high-end grill like that. That turned me off. Other than those, everything else is great. I definitely love it. The temperature and convection of the oven is really the biggest part of it as far as the reliability. It definitely cooks a lot different. Its something that I use a lot out of everything.

At first, when my Viking range was installed, the installers pushed it too far back and the cord broke when it got pinched between the gas line and the stove. When I was ready to clean it, the main big oven never shut off. Its like it never got to the heating temperature and it just heated well exceedingly. So it burns up the igniter and some other part because the oven got too hot. I couldnt even touch the stainless steel on top of the stove. Id washed the whole thing like I was supposed to and then Im supposed to run the oven at 450 degrees for an hour to an hour and a half to burn everything out. And I found out that it got so hot and it would work until it melted everything.The Monarch people came and replaced the cord but it still didnt work. So the Viking rep came out, replaced the cord with a Viking approved one and replaced some other parts but it still didnt work. Two weeks ago, he came back out again, replaced some more parts and then ignited it. It didnt work, it didnt shut the heat down and then he started looking at the wiring and he found that the wire that was connected to the knobs was connected to the wire to the griddle and vice versa. So when we turn the oven on, it thought it was heating the griddle but was never getting heated so thats why the oven never shut off. He fixed those two wires that were crossed and then the oven started working again. But that night, we were starting the oven and then the igniter kept shutting itself off. It would try and ignite after five times and then it just quit. So, were still trying to get it fixed and he scheduled to come back again to look at that.This has been going on since the Viking range was delivered to our house. I am nearing two months that weve had the stove and its still not working properly. It seems that even have they not pinched the cord, because of the wiring issues which we didnt know about, the oven would have still done the same thing. It just happened to be something that happened that we thought might have caused the problem while in retrospect, it didnt. When we bought it, it was a floor model and we knew that. However, we did not know at the time, we didnt ask and they didnt disclose, that it was seven years old so, there was no warranty on it. Ive got all the emails from them that states everything theyre saying they asked their Viking reps and Viking is not really standing behind the product because it was a seven-year-old floor model. That would make a big difference in our decision to purchasing.When we bought this stove, we were offered at the time an extended warranty for five years for $400. We thought that its a Viking stove and were paying $8,000 for it. It should have the factory warranty so we chose not to buy the additional warranty. But then, when we started having problems with it right away from day one, I wanted to buy the additional warranty. I asked if it is too late to do it because we were not told that this Viking stove is seven years old and we wanted to protect ourselves. And I found out that they should never have offered us the extended warranty because the stove was over five years old, that it was their mistake to offer us that warranty and that we cannot get any Viking warranty because of the age of the stove. It sounds ridiculous to me because its still a brand new stove.But they have been paying for all the repairs because I went online and I registered the Viking product. They gave me a 90-day warranty for doing that. Im trying to get everything done within this 90 day because after that and if we have issues, I dont know what were gonna do. Im sure that the repair person is in contact with Viking because thats how hes getting paid. So now, my husband and I feel that when it was put together, the manufacturer miss-wired it.Also, I strongly feel that especially because there was manufacturer problem in the range and because it sat for seven years, it would have been a problem they would have had with ranges sold seven years ago. So, personally, I feel like we should have more warranty because I dont know that were gonna have everything that could happen, happen in 90 days. But I told them that Im not paying a dime to repair the stove and if it cant get fixed, then they can take it back and I want my money back.My experience has not been great. I feel like Viking is dropping the ball with standing behind their product as the manufacturer. But I dont know if they know that the wiring issues were their fault. Whoever put the stove together made a mistake. Between the stove and the hood, weve spent $10,000 so were not talking about a $1,500 stove. Ive been very patient, I sent numerous emails and Id let Monarch know what happened and where we stand. Im not happy and I feel like we need to have a warranty. But their stand is they cant offer us any warranty that Viking wont back. All in all, if we can ever get it working properly, we can use the small oven but not the big one. Its my husband and me right now so it hasnt been an issue but if we have a dinner party, it would be. Also, I am a little concerned that Im only getting a 90-day warranty, Im two months into this, I still dont have a working stove and whats gonna happen at the end of the next 30 days because it was faulty wiring which caused all the damage to my stove. The repair guy is out at South Lake Tahoe and I live in Sparks, Nevada so its an hour and 20-minute drive for him. He only goes to the Reno-Sparks area on Thursdays. So hell come out on Thursday and then if there are issues after he leaves, then hes not coming back till the following Thursday. I thought he was gonna come last Thursday and he didnt put me on the schedule. So I have to wait until this Thursday and its eating up my time.I have gotten nowhere because Im always the third party person dealing with Viking. The repair person talked to Viking, Monarch talked to their Viking reps and I havent had anybody from Viking contact me to talk to me about my issues. I told Monarch that if this cant be resolved, Im returning it and I want a full refund. If I have issues, then I will contact the appropriate department. They need to make this right. Im trying to be very reasonable and Im starting to get to the point where Im not gonna be. I am one of those people that try and work with everybody. Things happen and it doesnt do any good to get all upset. Its not the sales persons fault. But Im starting to get to the point where frustration is starting to set in. But we love the range and the parts that are working. We love everything weve used on the stove, the small oven and the broiler.

My 3-yr-old Viking refrigerator RDDFF236SS stopped cooling on Oct. 20, 2015. We lost everything in the fridge and freezer. I have discovered online that countless people have had this same thing happen with this same model. Our local repair person told me its the compressor and other sealed parts, so I had to go directly to Viking. The Viking authorized repair shop cant come out until Oct. 28!Like others in reviews Ive read with the same problem, we are camping in our own home with camp coolers and daily runs for ice. If the repair person cant fix it on the visit tomorrow, Im contacting Viking again to request they buy back this lemon, which I had to do with our Viking stove a year ago, after the oven failed three times, two of those on successive Thanksgiving Eves -- not the holiday tradition I want. I finally insisted, on the third failure, that they buy the stove back at full price, which they grudgingly did after many, many phone calls. Now I have a Wolf range and couldnt be happier. I will never recommend Viking to anyone -- in fact, I actively tell people not to buy Viking. (I do want to say that the people at the authorized repair shop couldnt have been nicer about the Viking stove each time they had to come out.)

My husband and I love Viking and we love to cook. If we’re gonna invest in something really great for our house, we’re gonna buy good kitchen equipment. We originally bought a gas range in June of 2017 and I love that it has a self-cleaning oven. It had a five-eye burner but the fisheye and the back right burners would not work. Different people came out trying to get it to work but it never did. After 11 plus months, they picked the range up and replaced it with a commercial unit with the burners of the same heat and without the self-cleaning.The one we have now has four eyes and it doesn’t have that similar fish burner, which is okay. It would have been great for making gravy on the pan but I can certainly set a baking sheet every time and it’s not the end of the world. Also, the last one had a solid break at the top and it was so big. We live in a 100 plus year old house and we just have a normal kitchen sink. So trying to clean that thing was really really difficult. This current one that we have is broken into thirds. We can take the burner rings out and take the whole thing and get down so we can get underneath all that. And if anything spills into the stovetop or the range top, we can clean that too and which is really wonderful. When we first got it and we put it in, the passenger’s side backseat burner didn’t work. So we disassembled the parts trying figure out why that one particular eye wouldn’t light and noticed there was a little bit of misalignment between where the gas flows and the flame comes out. There was the tiny little floss around the burner where flame shoots out. I called the tech, Luke, back and he came over and he said he had put one of those in a couple of weeks to go in Germantown. He said it was the exact same problem. That’s something that they might wanna quality check if there’s some kind of problem in the manufacturing of it. But Luke adjusted it, so now it lights just fine.Then, one time, the oven wouldn’t fire. It went through four rounds of the click and then it started releasing gas which was a little scary. I turned it off, I opened the doors and waited for a minutes. I looked at the front of the oven a little more closely and it said that it had a self reigniter. So I waited about 10 minutes and tried to begin and it fired. I thought I need to figure out where the flame is coming from in this thing in case I ever do have to put a stick lighter in there and get it going. Also, I was supposed to be able to take the base of the oven out to clean, but I haven’t been able to figure out how to remove it.Other than those, the oven itself is a dream come true and so is the range. It cooks everything so well and so evenly, especially my husband remarks how much more pleasant it is to work with than the original one that we had. Even if the original one hadn’t had the flaws, I don’t think it was quite what this particular unit is. And granted, our original one is more of a household model and this is a commercial model but this one is incredible. I would recommend this.

I saw the Viking refrigerator in the store and I liked the way it looked. I liked the way the handles were. It pretty much had straight lines. Weve had it for a couple of months now and we love everything about it. It’s the first time weve had a bottom freezer. Before, we had a side-to-side which my wife and I both hated. Because with the side-to-side, at least at the time that we had it, you couldnt even get a pizza a box in there. Although there was an issue with the trim kit that we got, I cannot brag enough about Viking. When I called to report that problem, they put me in touch with the right person right from the very beginning. I took pictures of it and sent it to them then they looked at it and got right back to me. They said, “Guess what? You found something we didn’t know about. We actually have a problem with the manufacturing and so we’ll get it corrected. He said they would get another one sent right out to me and he did. Even after I got it, I got a phone call, following up, to make sure that we got it. They could not have been better.

We have a Viking hood (not vented out) combined with a microwave (model VMOR205SS). Basically, the hood does not function at all. I believe it is not a malfunction, but rather very poor product design. The areas to suck the air in are very small and located on the side. The filters look kind of big, but then the holes for the air are much smaller. I had a technician make sure it was installed properly and one of the things he did was create smoke by blowing out a candle and hold the candle really close to the vents (like two inches away; much closer than any air/smoke from pots or pans would be). The smoke barely moved towards the holes. It was shocking, really. It was just like a cloud hanging around. The hood never functioned well from day 1 – again, just because its really poorly designed. Our fire alarm often goes off while cooking (the fire alarm in at least 20 feet away and behind a corner) and the stove area gets very hot. We then cannot turn the ineffective hood off, because it stays on for as long as the hood area is hot. This makes talking very difficult as it is very noisy. Sometimes it takes an hour for the hood to shut down.

Admittedly I am an appliance snob. BUT I will not purchase an appliance just for the name. It needs to work well. I want to get my money's worth. This microwave is by far the best microwave that we have ever owned. We have had it for a month and everything we have cooked, warmed up or softened in it has been perfect. There aren't the usual hotspots that are in most microwaves. Even microwave popcorn is fluffier and has fewer un-popped kernels than our other microwave had. I truly LOVE this microwave!

New home with all stainless Viking appliances. Microwave great. Electric range, dont like the electric but good product. Refrigerator model RWFVRF1 with interior water system. This appliance has leaked since day 1. The water pooled in the bottom shelf of lower freezer section, iced up, and leak out onto floor often. Had appliance center come and put new drain tube in, which resolved this issue. The ice maker never made but a few cubes, and leaked within unit. The ice maker stopped working and now another $180 for repair. Now that we have ice, we have bigger leak problem onto floating wood floor, which now swelled and needs $1,600 repair. Really looking into replacing the fridge, but may need another Viking to match other appliances. UGH. Viking has been awful as to responding, nothing after trying to contact up to 28 times. They always refer you to appliance centers to fix - $$$ and still leaking. Maybe this is a fluke and the product is good, but not sure how to move forward here.

We have a 40-inch wide Viking refrigerator. I got it through a deal wherein I had to spend a certain amount and when I did, we also got a dishwasher for free. So far, the new fridge has been fine.

We owned a Viking in our previous home, and we are familiar with appliances, so we wanted to have a Viking suite in our new kitchen. We were the happiest with the double oven in our previous place. We had a different model, and the convection ovens were great. So that was our starting appliance, and then we just said that we’ll go with Viking. We thought about Sub-Zero and Wolf but we decided to go with Viking again. We like the size and the look of the refrigerator. In terms performance, everything is fine for now. I’m happy with the way it’s performing. I like the feature that you can control temperature in different compartments in the refrigerator, and there’s ample space in the freezer. The whole suite is the reason that we wanted to incorporate the refrigerator as well. But I would go with a different dealer next time.

I built a $163,000 kitchen and Viking is the least expensive product I have in this kitchen and absolutely the worst. The refrigerator Ive had since March still doesnt work. Everything went into the garage until it got its turn into the kitchen. A couple of weeks into it, every time I open it up, everything in the front seemed warm. I finally put an analog thermometer in there and it was reading 50 degrees. Overnight, it would cool down to about 45 and anything above 40 is spoilage.I called Best Buy and they gave me Vikings number because I didnt purchase their three-year warranty. It already had a warranty on it and I didnt think I needed it. I called Viking and they gave me the number to Lakeview who had an Illinois number. Two days later, I still cant get in touch with Lakeview so, I called Viking again and they got on the phone with them. Lakeview called me back and set up an appointment. They got here three or four days later and looked at it. Theyre in my house for an hour and determined that this piece has a faulty seal that was supposed to be replaced per Viking. They said it will be in a few weeks but a month went by and they didnt have the part.Finally, the piece comes in five weeks after this initial problem. I called Lakeview and told them their piece is here and for them to come put it in. They came in the next day and it was an Electrolux. It doesnt have anything to do with the refrigerator that I have and its the wrong part. This tech is on the line for an hour and a half with Viking and determined that my refrigerator doesnt need this kit after all. Its some thermostat, little plug-in thing and he said they have that in stock and it will be here in a week. A week goes by and I called Viking because I could never get in touch with Lakeview. They said that since they have so many problems, theyd like to offer me $150 and exchange my warranty for six months. I asked how they would do that and they said theyll get back to me but two days and there was nothing.I called Viking again and asked for the part and they said Lakeview decided to order a bunch of parts for a bunch of other customers in the same group as mine. Some of those parts are in and my part thats in stock is lumped up with a bunch of others that have broken Vikings. They finally decided to separate the shipment and in theory, the part was shipped to Lakeview but I still have not heard from anybody.Also, I asked about the $150 and the six-month warranty and they said I didnt send them a receipt. Nobody told me that and I was very clear that I spent $1,000 to purchase a refrigerator and shove it into the garage so I can have a refrigerator in Dallas, Texas, at 102 degrees. But Im going to get this part installed and I dont care about the $150 because they want me to prove that I bought a refrigerator. Instead of just offering something and giving it to me, they put these little strings attached to it. Also, Im going to turn them in to the Business Bureau. Im going to light up Best Buy, Google everybody on the planet and tell them what Viking has done. Everything is the worst.

My contractor sold the products of Viking so we chose them. But we hate the fridge and were a little disappointed that we went with Viking. The fridge model that we got does not have an in-door ice maker. We hate that the ice gets everywhere in the ice maker in the freezer, and it even gets underneath and falls out. Thats my biggest complaint, but I have no other complaints about the rest of the fridge and its mostly just the ice situation. But I definitely would not recommend Viking.

I’m from Mississippi and Viking is a local company. I chose it ‘cause I could get the full suite in the same brand, the fridge, range, dishwasher, and door microwave. The appliances are well-built and the appearance is good. The fridge, dishwasher and microwave have been okay, but I’ve had a few issues with the stove. There’s something on it thats supposed to be wiped off when installed and that wasn’t done, so the front of the stove rusted between the opening of the oven and the top of the range where the control knobs are at. Also, the igniter gave a little issue one time and my oven quit in the middle of cooking a strawberry cake.I was without an oven for over a week before they came to fix it and my other complaint is the response time on getting the warranty repairs completed, but some of that is not in Viking’s control. It’s the repair facility picking it up. The appliance repair company came and cleaned the thermal cut on the system. If it quits again, the igniter would need to be replaced. There were a few minor issues, but I’m pleased and satisfied overall.

I like Viking and the quality of the stove. Ive been using them for years.

I had Sub-Zero for years, and it was leaking and leaking. We had it fixed a million times before we changed. We also needed a built-in and we wanted a bottom freezer so we went with the Viking. I like the lighting. Also, the ice maker works well and the ice is clear. However, Im not happy with the door. It closes but when you open it, it slams open. Its not balanced. Viking installed it improperly so we had to change the doors. When the doors came, they were all scratched. We had to get a brand-new Viking fridge and there were all these scratches on the doors, which was unacceptable. But they brought new doors and they just didnt balance them.I filled out a form, I registered online, and Viking Refrigerators called me a local company and weve been playing phone tag. I want them to send somebody to fix the door but it hasnt happened. Ive been waiting for a month for that. Also, the drawers are poorly designed. Theyre flimsy and not elegant. Theyre not as sturdy for a $10,000 refrigerator that should be better quality.

Viking has a long history, good quality, and beauty, so we decided to get a range, and it is superb and beautiful. My wife is in love with it, so’ I’m very jealous of it. We like how it cooks. It’s so even, and it doesn’t need much gas on it. So, it’s a very nice cooking experience. I’m very satisfied with the range. However, I would like to add a thermometer in the oven because we don’t know what the temperature is. We had an electric oven before, and we set it up to a certain temperature and that will do it. However, it is a different experience with gas. So, I dont see a reason why they shouldnt put a thermometer on it. Other than that, the range is very good. And their representatives were wonderful and supportive.

We just moved, and we thought of buying a nice set of appliances when we remodeled our home. We bought an all-in-one fridge, a dishwasher, and a stove top range oven and hood from Viking. We also bought a Viking refrigerator back in 2012, and we didn’t have a good experience with that one. They had the drain set up, and we had issues with that the whole time we had it. They told us that it was just the way it was made. So, when we went with Viking again, they told us that their refrigerators are designed differently now, so we shouldn’t run into the same issues that we had. So, we went with a larger version of the same fridge.We also got an oven range, but it has a little issue with the way it was set up. So, I had the general manager from Main call me, and it sounded like he knew what the issue was. He said that it was something in the way it got set up, and they should be able to fix it. So, they’re coming to fix that. However, trying to find someone to come help with it is hard because there’s no one to service it in this area. But other than that, I’m happy with Viking.

The quality of the Viking refrigerator is okay. But I would have liked to have features that other refrigerators have and Viking does not, like an ice and water dispenser in the door. Also, the fridge has an ice maker that dumps ice in a tray in the freezer section of the refrigerator. If you pull out the freezer section, ice cubes in the back tumble out on the ground. I dont see that as being a positive feature of the refrigerator at all. Ive never had a refrigerator that tumbled ice cubes on the floor because the tray isnt holding properly. Other than those two things, I like the refrigerator. As far as keeping things cool, it keeps things cool. It looks attractive on the inside, too. You push the buttons and it keeps things where its supposed to keep.

Viking stove VES3064BSS electric 4 burner - Is anyone having problems with burning food? My oven runs really hot. I have to adjust the temperature and the time on all the things I put into the oven and its still over cooking my food. I had a repair man in for my dishwasher and he checked it and said it could be the hinges and also checked the temperature in my oven and it runs way over what the temperature is supposed to be. I feel the same as others, Viking does not back their product. I love to cook and bake and this stove has been a disappointment!

I was very impressed with the quality of this washer, best washer I have ever had. Very quiet, glasses come out perfect. Love it.

The range is strong and sturdy. I like the quickness of being able to heat on the stovetop, and the accuracy of the temperature inside the oven. Best Buy did a really good job of promoting the product, and when we purchased the stove, a dishwasher was included.

Problem with freezer basket falling off and freezer light was blown. Scheduled a appointment, and the technician said he would need to come back to repair. The basket was repaired but not the light. It’s been weeks and no one ever called back. Fortunately for me the light eventually came back on.

Viking oven quite beautiful blueberry blue, came with amazing home we purchased, number of problems in the 5 years we have been here. Currently the door to the small oven is hanging open, we cannot fix it. Called and left voice mail messages for the service manager and NO CALL BACKS. We cannot do business like this and are positively shocked that no one cares enough about such a valuable brand to look after maintaining or building the value. Sounds like its almost game over from reading about other peoples unfortunate experiences.

The refrigerator was packaged well. The wall preparation information for this cabinet depth model was not accurate in that one of the two bolts used for anti-tipping did not reach the block on the wall. Dimensions given were not correct for the block (2x4) installation. The refrigerator holds temperature very precisely and the interior LED lighting is terrific. Shelves adjust nicely and so do the drawer units. All shelves and cubbies in the door adjust nicely. The one objection we have is that the refrigerator is quite noisy as refrigerators go. Even the owners manual mentions the whirring and other sounds that the unit makes. For a product that costs this much, one would think that it could be quieter. We will just have to get used to it!!

Our fridge was on its way out. Plus, we had a space issue and we wanted to find a fridge that would fit in it without having to cut our cabinets. The size was the biggest factor. We tried Viking Refrigerators just to try something different. It was also because we’ve heard good things about the brand and with the way it looked. We bought it online through some appliance website and they were okay. However, the installers were poor and didn’t put the ice machine in right, so it didn’t work. But that has nothing to do with Viking.The refrigerator has a freezer at the bottom which I like as it gives me more room at the top. It’s easier to organize my food because there’s a lot of refrigeration space. I like that both doors open. I also like how its working out. It’s easier just for me. It has a lot of flexibility. The ref is not built-in, but it looks built-in. It fits perfectly with the way we have our cabinets. So far, the refrigerator is of good quality. It is a nice product. It keeps even temperature. Its pricey but I like the way it looks and everyone in my family likes it.

These appliances cost us a lot of money… But the worst part is they cost us thousands in repairs. The 48 inch frig leaked and ruined my floors and walls and the stove has caught on fire and we have also replaced several parts. You cant get service on them and there is no customer service. Dont buy or even get one of these for free. They are awful!

I had sliding shelves in another range so having sliding shelves in the rack inside and the price was very important to me so I chose a Viking Range. We had a problem at first and it got taken care of by their reps. So far, the quality is good.

I purchased a whole set of Viking Ranges for my new home and Ive been really happy with the appliances. I got a range, a hood, a fridge, a dishwasher and a mixer. Their quality has been spectacular and the installation went great. However, recently I had some issues with my dishwasher. I called them about it but theyve done nothing to help. Ive spoken to three different representatives. The first one told me to go on and make sure all my products were registered and then call back the next day. When I called the next day, the lady said shell get it set up for me. She gave me a repair number and the name of the company to call. I called the service company and they said that Im outside of their service area and they wont do the work regardless of whether Ill pay for it or not. I called back Viking and the next lady worked to try to find somebody else who could fix it for me. She looked it up and said Im out of warranty and Im out of luck. I told her I knew that I was two months out of my warranty and that I shouldve reported the problem a little bit faster. But I told her I have no problem paying to have a service provider come out and fix it. I was also willing to pay for the parts and I was not looking for them to pay for any of it. I was just looking for assistance to find an authorized service provider that can do the work for me so the dishwasher can get back up and working.Im so frustrated about my Viking appliances that Ive really enjoyed and which have worked better than I anticipated. Its rough for me right now because I cant find anybody who is willing to work on them. And the company doesnt seem to care about whether or not I can fix the whole top of the dishwasher that doesnt work. Also, I have a matching set for the kitchen and replacing the whole thing seems ridiculous.

I like that the Viking refrigerator is spacious and industrial. However, we had to have their techs come out a couple of times to stop the squeaking of the doors. It was annoying to have to do that when you first get the refrigerator purchased and set up. But their team is professional and friendly.

I’m not happy at all with the microwave and refrigerator. The refrigerator has caused us problems such as freezing things. I had the maintenance guy come out five times and we had to get extra parts, but it’s still not fixed. This has been going on since August when we moved in and it’s now the end of January. So we’ve been dealing with this for six months off and on. We would like a brand-new fridge but I don’t know if Viking is going to do it. There still the one-year warranty. The only thing I was really happy with is the stove. The oven has been okay but it doesn’t heat up very quickly.

We purchased a home with a Viking range and dishwasher. We have lived here five years and we have our dishwasher serviced at least once a year. Wires continue to burn up. Weve placed major parts and the pump, and last night something in the front panel started a fire and melted a hole in the inside metal. We had a house full of smoke, but thankfully we were home before the kitchen went up in flames. Weve already spent the cost of the washer in repairs and will not even call a technician this time. We will be buying a new dishwasher, but never again a Viking appliance.Our range has not had all the same problems, but the igniters are unreliable. The oven takes 1/2 hour to reach the desired temperature. The door is heavy and were just waiting for it to break. The writing has worn off in many places on the knob panel. These are just not problems you expect from high end appliances.I do not recommend Viking. They are not worth the money and their customer service department is entirely useless.

We purchased a brand new house in March and because of COVID, we only moved our things in and we just stayed at our other home in the woods for a couple of months. When I went to use the dishwasher in May, it didnt work. I called for a service call, and each time that I would call, it would be a month-long wait. I had my three adult children here for a little while, and working from home, it was three meals a day. I would call Viking and leave messages and people wouldn’t call me back. When someone came, they said they fixed it and left. I started the dishwasher that night, and it did not work. That was on a Friday.I called again on a Monday and the service department was supposed to be contacted or they would come contact us. That took another month and then that fix also did not work. After that, it was more calls and more waiting at least a month for having an appointment. The whole process went on for many months and I was really frustrated. I never had one working here until this last visit a couple weeks ago and all I can say is it’s repaired now. For my other home where I have an old Viking dishwasher that needs to be replaced now after 20 years, its not gonna be Viking.

If anyone has any knowledge of how to start a class action suit, you can count me in. I have had this range for 5 years and it has been nothing but trouble. The broiler igniters initially didnt work and repairmen tried to fix it two times. It worked intermittently and when I called Viking about it again, they said the warranty had expired (even though it was a problem during the warranty period) and they would do nothing about it. Now, the burner for baking is malfunctioning causing explosions that burst open the door because it only partially ignites the gas. I cant believe what a piece of junk this is. Our repairman advised us that it would be a waste of time to replace the bake burner and door hinges (which dont hold the door tight to the frame because the springs cant support the weight of the door) because something else is going to go wrong. He said to buy a new oven.

The quality of the Viking refrigerator is not great. One year later, I’m buying a new refrigerator. But I wouldnt buy the same one again. The ice machine is frustrating and at times, it makes loud strange noises. And the freezer often frosts over. I reached out to Viking and they said there was nothing more they could do.

We recently purchased a home....both beverage fridges do not work. The previous owner is thankfully replacing them. Also had to have the main fridge fixed. We were told by local appliance store that the mother board and condenser have both been replaced on this fridge. The gas stove top is terrible....the knobs fall off and stick, the burners do not give equal gas distribution. All of the appliances are less than 8 years old. $8400 for the main fridge. $2200 for each beverage Centre....and lord knows how much for the gas stove range top. I would never ever shop Viking. Buyer beware....fancy name and reputation but terrible products and costly to repair.

The freezer part on our Viking was working fine but the refrigerator part has got a sensor that is not working and we’re having our third service call on it today. We’ve only lived in this house for a month. Viking’s customer service has been okay but they are in Mississippi and it is another one of these 30-minute phone calls. The service people are actually not Viking employees. They are a contracted company and they have been very good. They diagnosed it the first time, had to order a part, put it in and it is still doing it, so they are coming back today to see if they can fix it. I got the impression from the service people that there was a known problem with this fridge because when they called, they said that their tech support people knew what it was right off the bat. So Viking might have a problem they need to fix. Viking is suboptimal.

Viking is a good brand. And we saw it at Best Buy, and we liked what we saw. The salespeople were very professional. The quality of our range is pretty good, but we’re a little upset with a couple of things. For the price of the range that we bought, it’s a pretty high-end range, and the burners are all stained up with the heat. It doesn’t very look appealing. As soon as we had it installed, we had trouble with one of the burners not lighting up, and we’re still having the same issue. Other than that, we like it. I like that it’s a six burner. And I like the BTU part of it the most.

Use of 48 inch range - The Cobalt blue range is beautiful. The burners and oven works very well. Two flaws (1) the large oven has three racks with only one that completely pulls out making it difficult to clean the back of the other two. Cooking a large turkey looks to be a problem. (2) The all gas range does not have a self cleaning option. We smell gas for a few minutes when the oven is turned on.

Our Viking range was a part of our new home package and so far, I’ve been very happy with it. It burns very cleanly and I like that it is gas. It’s quiet. I’ve not had any problems with it. Its reliable and good. We had to call in an issue a couple of weeks ago but it turned out to be the electrical system in our house and not the actual range itself.

We had a Viking stove and my husband said he wanted them all the same, so we got a Viking refrigerator. The people at the dealership were awesome. We bought two dishwashers at the same time and the rep was really great. We just went back and bought our range from them. The refrigeration is good. Im not crazy about the drawer layout but it was the only one they had. The drawers aren’t deep enough for the vegetables and the fruits. They don’t have a lot of bottles to choose from. Also, they should have a water dispenser. Theyre not practically designed. But I don’t have to clean the coils and when you have four cats, it makes a difference that you don’t have to vacuum all those cat hair.

My son has a Viking range and I also saw it in other homes. I was pleased with it and I got one, too. I went to a company thats a distributor of Viking Ranges and their reps were very good and patient, so I ordered from them. Their salesman was not having to win me, but he kept in touch with me and was very good. The range was installed a couple of months ago and I love its sturdiness. I like its quality and burners, too. Its features are really simple. However, they set the igniter too far away and it wasnt adjusted properly from the factory. So, I had to call them to adjust that and my experience went smoothly. I would recommend Viking Ranges.

I do a lot of work in Buckhead and different areas seem to have a Viking equipment. It’s something that I liked, the looks and the quality, so I pursued it on my own and bought the equipment. Upscale equipment has always been nice. It doesn’t matter what company, everybody is going to have a problem at some point. But having Viking distributor just about a mile away works out good for me. However, the door on the freezer and door on the refrigerator does not match. The finish on the door is totally different from the cooler. Otherwise, it’s a superb product. I got a good feedback on it so it’s a great and nice looking product with the exception of just a few hiccups. My favorite feature is the dual-fuel oven. Overall, I’m happy with the product and my wife is enjoying it. My brother’s purchasing an equipment too so I’ll surely get him into it as well.

We bought a Viking oven three years ago and its been one problem after another. The temperature controls are wonky, there was a gas leak (gas company had to come and turn it off) and the fan is much louder than other comparable high-end models. All in all, the oven is a huge disappointment and I would not recommend anyone buying it.

Weve heard about Viking from friends since we moved to the US. The realtors also recommended them and told us that they were good for the reselling of the house. So, we went with Viking for their reputation and we bought a built-in refrigerator from them. We love its looks and the lights on the side, and how spacious and practical it is. A repair has already been done on it because there was a problem with the accumulation of ice in it, but that was dealt with promptly and professionally. So far, everything has been great with Viking.

I thought Viking had a good reputation and high-quality appliances. Ive had my Viking refrigerator since November 1st and the buying process was fine. The rebate process was pretty good too. It’s just that the $10,000 refrigerator isn’t working that great. It doesn’t make ice and/or whatever makes the ice sort of bloated out and puts frost all over the freezer. Viking customer service sent out a local firm to fix the problem and they came out multiple times. They said they fixed the refrigerator twice but it’s still not fixed. I’m not feeling too good and I need to call Viking back again. My wife is screaming at me to do so.

Weve had a Viking Refrigerator for as long as I can remember. We always like how the line of products look. Unfortunately, our own Viking Refrigerator has been terrible and we had a lot of issues with Viking because of it. We bought a new house and then the refrigerator stopped working. We had contacted Viking about 15 times to talk to them about replacing it but they kept sending somebody out to keep repairing it but it didnt work. They refused to replace it until the serviceman said theres nothing more he could do. So we went about eight weeks without having a refrigerator and thats not ideal when there are kids. We had to have the refrigerator replaced and its going to be our last Viking just because the customer service was absolutely horrific. They were very difficult to deal with and theyre worse than the refrigerator.

My other fridge was problematic. It gave me a lot of other problems and it was gonna cost me $4,000 to fix it so it wasn’t worth it. I ended up buying a new one. The quality is okay. We had some issues with the door last week. It wouldn’t close. I don’t know the problem and it is brand-new. I had to call the people that Viking worked with. They were very good, on time, and they fixed it right away.

Viking was on sale and that led us to have a look at it. The construction of the range and the write-ups on it seemed generally good. Although, the one in Consumer Reports sucked and so it caused us to think about it. But I chose to ignore their relatively negative reports on the range. The sales representative was a very knowledgeable guy and took us through not only the Viking Ranges, but several of the other competitor ranges to look at the different features, trade-offs, and sort of helped with getting rid of some of the marketing stuff that doesnt matter as much as the functionality.We love it. Its been nice to use and cooks really well. The only thing that were having some trouble with is a piezo igniter on the front left. I was wondering what to do about that because it doesnt work very often at all. I might need to have somebody come, have a warranty look at it. But other than that, its fabulous. Were enjoying it and would recommend it certainly to other people.

We love it! Not only is it a great stove and oven, it is a work of art and the centerpiece of our remodeled kitchen. I would heartily recommend it to anyone who loves to cook and appreciates the benefit of a top quality product.

My range is perfect. There are no scratches or dings when it was delivered. The fridge arrived and was completely beautiful on the exterior, but on the interior, all the shelves were smashed and ripped out so I had it replaced. Now, Im waiting a door on the new one and a door for the dishwasher because they were both damaged in transit. Its unfortunate. But as far as how they worked, theyre wonderful.

The fridge didnt work when it was installed and it took five months to replace it. The stove was installed in July and it got fixed today, on the 1st of December. Ive been working through the general contractor and hes been using a company called Jarvis who I would not let back in the house after today. It has taken til the 1st of December to get all the burners on the stove to work. Its just a disaster. If you give me a million pounds in cash and all free appliances, I wouldnt have Viking in the house. Ill never tell people to buy Viking.

The appliances were installed in July, including a built in refrigerator and freezer, a six-burner stove top, a double oven, a warming tray, a dishwasher and a microwave oven. Three service calls to fix unbalanced ice drawer in freezer. Three service calls regarding the dishwasher which is not yet repaired. I am awaiting a part for the refrigerator, which is leaking onto a brand new floor and brand new wood cabinets. Viking is stating that that part is on back order and they have no information as to how long it will take to get it.

I’ve known about Viking for quite some time. The name was pretty strong but they went through some rough patches as of recent. But I liked changes that were made after the company was purchased by Middleby. I liked the BTUs that they offered too. There werent many out there that had higher BTU. I used to have a Viking 16 years ago and the new one works just as good as the old one. We had some growing issues where they, unfortunately, tried to keep up with demand and not necessarily putting as much time and effort into research and development. But it looks like the purchase by the newer company has fixed all those issues.My range is a solid piece of equipment. So far, it’s been working fine and is doing everything I expected it to do. I like the strength of the front three burners. I cook a lot. When finishing off sous vide or doing cordon steaks, you need the high BTU. Typically, I braised pork belly for 10 hours but I like to finish it off with a really good high sear as they caramelize. The range is helpful because it has high heat to it.Also, when I had an issue with one of my knobs, a replacement knob was sent to me immediately. Overall, I had a very good experience with the company. I like the fact that Viking has a local office here in California as well so if I ever have an issue, I could always try and get on to their distribution center or their facility over here.

We like the price and quality of Viking. Their salesperson was great, too. However, we had some issues with delivery where some of the product was damaged. The microwave was damaged twice, but they replaced it. And the quality of the Viking range is great. We bought an extended warranty which we havent used yet. The one knob on the range currently sticks. But we havent called to have it checked out yet. But the range works well. I also like the shelf inside the range that slides out and in, and that the stove heats up so good that I can save dollars for the heat. We were so used to Kenmore products where I had to keep everything wide open to cook. Viking range is super. I couldnt ask for anything better. We also bought one of their first refrigerators. But the refrigerator we bought hadn’t been manufactured yet, so we had to wait about a month before we got our refrigerator.

We couldnt get anybody to wait on us in the Vikings dealer close to where we live, so we went elsewhere. Its nothing against Viking, because this is a place weve been buying appliances for 30 years, and normally, when you would go in there, they would always greet you and ask you what you wanted help with. However, in this particular time we went in, we just got ignored. So we ended up buying at the closest dealer listed on the Vikings website that we felt had really good customer service and it was indeed really good. Im satisfied with the quality of the range and I like its usability particularly the fact that my wife can use the oven and all four burners at the same time. Its been a joy to cook on.

I was a little disappointed in the delivery from the vendor that I got the range from. He kinda just threw it on the front door and left. It wasn’t installed, so I had my contractors install it. But there was some damage. I don’t know if the guy damaged it on the front kick plate right under the oven. Once I called, they sent someone quickly and replaced it. Overall, it’s a great product. I’m in the hotel business and I’m familiar with stoves and BTUs and capabilities.

I love Viking but the range that I got have been serviced already because of the ovens. The sensors on the temperature controls were popping off and now, it doesn’t hold a constant temperature. It constantly clicks all the time and re-lights. Id have to call back in on it again and get it fixed. But for the most of it, its been okay. But I wasnt too happy with the salesperson from the Viking dealer. When you spend $20,000 with somebody for your appliances in your kitchen, you would think youd get a little faster response out of people. Ive left messages with him for over a week and never been contacted back. Also, the appliances at the house weren’t installed properly. I had to call back on that.Also, I went by the details that Viking put out for the measurements on building cabinets and your measurement. If I built one to those measurements, wherein on the top side, behind the LED instrument panel was a little bracket that was screwed in to protect the controls and that little notch out was an inch high by 10-inches across, and there was no way I could put the microwave in that opening. It still got to be notched out that inch by 12-inches to get it in there. Its a mis-drawing on the diagram. Viking needs to look at those details and make sure everythings correct cause the installers wanted to knock out my stalls on the cabinet. But my cabinets werent screwed and nailed. Mine were dowels and biscuits cut together and glued. If he had knocked that stall out of that cabinet, he would have ruined that cabinet.

We purchased all Viking appliances for our custom-built home in May of 2012. From the beginning, after our refrigerator was delivered on May 24th, we have had nothing but issues... There was a broken cover in the freezer section and a broken cover in the refrigerator. Those items have been replaced, but the main issue which has been an issue from the beginning is the water flow coming from the dispenser. It takes 45 seconds to fill a 16 oz. cup with water - way too long. We have called the techs numerous times re this issue and each one who came told us that this was normal!The last tech was the only one who actually disconnected the water line from the water dispenser line on the fridge and checked/timed the water flow. He also checked to see if there were any kinks in the water line and there was not and we have also replaced the water filter after only having the fridge installed about 2/3 months. That did not make a difference in the flow of water. Is anyone out there having the same issue as we are having and what was done to correct this? Also the ice maker makes ice until it falls out over the side. They also replaced the arm thats supposed to stop ice making when it hits at that level. It does not stop till its literally over the top. Help!

Viking has been around for a while. We knew about the quality when we chose it. The rep was very knowledgeable and had a lot of experience, but it probably came down to when we knew about the really good price on which we got it. The quality of the range is okay although its not as well-thought-through as we might have thought it would be. The inability to effectively clean it is the most disappointing part of it. The technician who came out and serviced it knew what he was doing. He once said this is a known issue, and it just came with the range. I love my grill though, and I’m satisfied with my Viking range.

In the kitchen, we have very high-end fixtures so we wanted something that was comparable to the other pieces that we had chosen. Viking has a really good reputation for being high quality and the pieces are pleasing to look at. Weve been using it for a month and everything has been great. The stove works well. The only issue that we had that was disappointing was that the color is different because the dishwasher and the range are placed next to each other. Its very drastic, the difference in color. When I called to let them know about the color difference, the people that I spoke to were very kind. They sent someone out and that rep was very nice. He took pictures. It was a really nice experience. We, very quickly, got a phone call saying they were going to change it, which was a relief. I was worried that they were not going to exchange it and we were gonna be stuck with that drastic color difference. So, I was very happy that they decided to change.

Back in November, we bought a refrigerator and a stove. I got a GE profile then and it didnt work. The part was back ordered so they brought out another one and it had the exact same problem. So I went to look for more stoves but then I didnt like all the electronic crap. Every time I leaned up against the front of the stove, it would go crazy because of all the electronics. All I wanted was an old fashioned stove that bakes but looked updated. I looked at other stoves and I didnt like them. When went online and read about Viking in Consumer Reports, it was the only oven that people said worked. I hated to spend the next $2,300 that I didnt have, but I didnt want an oven that I couldnt use. So I got a Viking.I thought my Viking Range was gonna be spectacular. But then its not and Im a little disappointed. When their guys delivered it, the bottom panel just above the legs wasnt secured. I pushed on the upper corner thinking I could just push it in and that didnt work. So, the delivery guy came and he had to screw it in. He then told me that I had dented it with my finger pushing on the corner. I told him I didnt think so but he made me sign off on something that said that was so. After he left, I saw that there were dents on the other side in the same place I hadnt touched. I dont know where those dents came from, but I didnt do either one of them. So I called and had to ask for a new bottom panel. Their reps said that in the first week, they replace anything. Since then, Ive been liking the range pretty well. However, it doesnt bake as well as I thought it would, it being that expensive of an oven. I had previously traded my GE in because I had so many problems with it. I thought that because my new oven was a Viking, it was gonna be better than it is. Its hard to see through the dark window and even when you have the light on in the oven. Its hard to see whats going on. It seems to take longer to cook than I thought it would. Furthermore, I dont notice a lot of differences between the convection oven feature and just the bake feature. I dont know if I like the grill either as I thought it was gonna be thicker. Sometimes, when I put a heavy pot on it, it seems like its not real sturdy and I dont know how itll hold up over time. The grills are not as heavy as those on some of the other ones which is something I like because it was awkward to pull those heavier things off. Also, Im not too wild about my Viking being up on legs but then Im getting used to it. Still, I like the stove really well. I like that you can simmer on it. However, when its pre-heating, it buzzes sometimes and it sounds like something in the back is vibrating. When that happens, I can hear the fan which is kind of loud but then it goes on only for a few seconds every once in a while. I also like the black background and the black liner underneath the burners as it is fairly easy to keep clean. I like the controls too. This is in contrast to the stainless steel on the GE profile as I couldnt keep that clean. I also like the look and the slide in. But then, Im gonna have to get my gas outlet and have a plumber put it at a different point that is lower to the ground. My range sticks away from the wall so doing that would allow it to sit up against the wall. Though maybe Viking is still working out the bugs with their range as they havent been making these for very long, I thought from their reputation that my Viking was gonna be a little different. Still, Im pretty happy overall.

We have a Viking stove, and we wanted to match the other appliance that we have, so we purchased a Viking refrigerator afterwards through P. C. Richard. I love our Viking refrigerator. I like the aesthetics and the looks of it at the outside, and inside its just as beautiful. I like the Viking style. But we havent had our Viking fridge for very long when the door opened and got a dent because it hit the cabinet. We had a refrigerator for 15 years and it never had a ding in it. But now Im so disappointed that we have this beautiful fridge thats not even a month old and it already has a ding it.

We have Viking range, oven, refrigerator and microwave but after spending money with a Viking refrigerator, were not very happy. The icemaker doesnt work really well and the drawer that the ice goes into is always sticking. We cant always push it in its place perfectly. The seal around the freezer door has been giving us problems ever since it was delivered here. Even after resetting the temperature in the refrigerator section, weve had issues of things freezing in there, and its not been functioning. Weve been calling the dealer we bought the refrigerator from, and theyve been coming out. But for buying quality stuff like this, its not what we expected. My Bentley doesnt give me this type of trouble. Its worth a lot more money but its on the same par. Its that type of quality were expecting. Nevertheless, our experience with the dealer was great. Theyve been great. I think theyre Viking-approved repair people trained by Viking. They came on a timely fashion but I expected the problems to be fixed.

I worked in the consumer electronics industry about 30 some years ago so I was well aware of Viking. We were building our house. I have a friend whos a chef and we consulted him on a number of different products, and the Viking range was the one that he recommended. I bought the unit through a Viking dealer. Pacific Kitchen and Home was great. Its a Best Buy thing. And then, weve had it serviced once and there were just problems getting parts, and part of it is where we are. Theres no local place around here, so we had to call a place that was a bit further away. The COVID19 issue is one of the issues that people were suffering from because the dealer was closed for a period of time. When the parts came in, they were wrong and they had to get another part. But that was the only issue we had.The combination of the Viking range and the hood is just excellent because they work seamlessly together. Everything about the unit is very nice. I love the sealed burners. I like the fit and finish. I like that its above the floor and it has the different types of burners. There are things that Id like to see different, but those are minor.

We needed a range that fits so we looked around and we heard of Viking. I looked in the store and I liked the look of the range. It was 25 inches deep which was the right size for our already built kitchen. It also had the right functionality. We saw several competitors whose second oven was way too small but Viking also had two good sized ovens in a 48-inch range. Plus, we’ve been pleased with the gas cooktop. It seemed to be much more efficient than our previous gas cooktops.We used AJ Madison online and we went with them rather than locally for the speed of delivery. I want the range as soon as I could so my wife could start using the kitchen. They promised us delivery within 10 days. However, it still took 21 days. And then the problem was that they did not install at the same time of the delivery which was what I would asked them to do. So, we then had to have the range sitting on the metal screw unable to get it hooked up for nearly two weeks because they didnt install the legs properly on the range. It was potentially damaging the hardwood, and it was a truly terrible experience. The timing and the delivery experience was poor. Plus, we had to have someone come in and install the range instead. We were better off going with the local company after all.There were other problems when it was installed like, aesthetically, the dials on the front of the range were not level, so they were all over the place. Another thing was the part hooked to the range underneath the oven was bent and so we had to have a replacement ordered. The oven doors were not level and they sloped off it that those in the left don’t want to slide down to the left. The right won’t slide down to the right. Also, within the oven, there was lots of the kind of ceramic coating that had already chipped off. So, we are having a replacement in the interior of the oven as well. We got to the point where we were wiping sharp ceramic shards. It has been three weeks now since we had the Viking technician out to look at the range and I’ve had no communication when they are going to come and fix it. I contacted Viking two times trying to find someone who could help me install. It also took a week dealing with the Viking reps to get them to have a wise conversation. I found Viking to be very unresponsive. So I like the range itself and the quality would be very cool but it was awful for a $12,000 range. It has not been a great experience all way around.

Bought Viking double oven, cooktop and dishwasher March, 2018. After opening the items, the oven and the dishwasher were damaged. They were heavily damaged with dents so deep that there were holes. After weeks of complaints, numerous talk with customer service rep, I am still nowhere. About a month ago, I was finally granted a replacement for both of them. (Even though the entire time, so, the last 4 months I was told that the parts are arriving).Now, today, Sept, 5, I decided to call and make an official complaint against Viking dept handling my case. A person called TONY, said he could help. After he realized that I want to file a complaint, he started avoiding the issue. I asked for a supervisor and these were his answers: none is available, they are all in a meeting. I could hear laughter in the background. He started mocking me as well. I asked for an email of any supervisor and he said that he is not authorized to give out their emails!!! I still cannot believe the disrespect shown towards a customer. Complete lack of professionalism as well. If I had known that this is going to happen, I would have never bought Viking. I DO NOT RECOMMEND BUYING VIKING RANGE.

The house that we bought had the appliances in it and it included a Viking range. I’ve known about Viking Ranges for a long time but this is the first time I’ve owned any of their products. So far, the quality is great and I really like the look of it. But I’ve never owned a gas oven before, so Im still learning about it. It’s also a little noisier than a typical electric oven, but Im getting used to it. I also get that this is a professional range series so you’re not gonna have a timer like in an electric oven, but that is kind of nice to have.

I have the old Viking Professional series range and I really like that the oven is hot and the burner is very strong. I also use the broiler a lot for cooking. The power of the stove is very important to me. I changed the old one because the fire doesnt start anymore. I chose a different series since I wanted to have a five-burner, however, it is not as good as the old one. I cant believe Viking used rubber for some of the parts and it melted and fell off, even though its only been two months. I called the dealer and they ordered the parts for me. Hopefully, it will go back in. Right now, the grate wobbles since theres no rubber underneath to prevent it from scratching.The materials used for making the grate is cast-iron material which is very hard to clean. Anything that touches it leaves marks. Also, after cooking, theres a fan to cool off, but it goes on for a very long time. Next is that the oven takes much longer to cook. If Im making a chicken for one hour, I have to add 10 more minutes and it doesnt reach the temperature that it promised. Another is the knobs. Theyre metal so they turn very hot and burn me. Also, the print for the temperature and the off and on came off from the rubber. I have had the old range for 10 years, but I have never seen such bad quality printing. It doesnt look like it has been properly done. Hopefully, these knobs will last better. There are a lot of flaws with this series and since its a stove, I cant return it. But if people are looking for temperature similar to a strong fire on a stove, then this Viking range is good.