I have a 120 year old Queen Anne with a beautiful Chefs Kitchen filled with all Viking Appliances. I have 500 to 600 people visit and touring this historic Victorian house on an annual basis. The 36 Viking Refrigerator stopped cooling both the refrigeration and freezer sections. I contacted the local high-end appliance center, and was told by them, that they no longer work with Viking because of their very poor service of there appliances, especially their refrigerators. I spoke with all other neighbors in our mansion district and was told the same thing. So, this was shocking because I own a complete set of Viking appliances in my beautiful kitchen.Nevertheless, I decided to find out myself, what experience of service I would get by contacting Viking. Well... the person on their (1866) toll free number, kind of summed it up as exactly like I was warned. The unhelpful person referred me to the closest authorized service company 75 minutes away, which after calling twice and not hearing back, lead me to believe I was dealing with a truly amateur company. I am highly thinking of changing-out ALL the Viking appliances to a more professional manufactures.

I purchased all Viking appliances thinking they were high quality. Unfortunately, I had problems from the start...especially with the dishwasher. Like many other customers, the silverware basket began falling apart within the first year. I complained to Viking and left with the impression they just dont care if you are satisfied or not. I cant stand the thought of paying up to $80 for a new Viking basket- after paying so much $$$ for the dishwasher in the first place- so I am still using the broken one currently held together with zip ties. If that wasnt enough, the start button on the top edge that turns the machine ON failed. That cost me close to $200 to replace one tiny electronic part. I have a small apartment size dishwasher in one of my rental units I paid only 1/4 of what I did for my Viking and it cleans dishes so much BETTER than my expensive Viking. DO NOT BUY VIKING APPLIANCES. You will regret it.

We have a Viking hood (not vented out) combined with a microwave (model VMOR205SS). Basically, the hood does not function at all. I believe it is not a malfunction, but rather very poor product design. The areas to suck the air in are very small and located on the side. The filters look kind of big, but then the holes for the air are much smaller. I had a technician make sure it was installed properly and one of the things he did was create smoke by blowing out a candle and hold the candle really close to the vents (like two inches away; much closer than any air/smoke from pots or pans would be). The smoke barely moved towards the holes. It was shocking, really. It was just like a cloud hanging around. The hood never functioned well from day 1 – again, just because its really poorly designed. Our fire alarm often goes off while cooking (the fire alarm in at least 20 feet away and behind a corner) and the stove area gets very hot. We then cannot turn the ineffective hood off, because it stays on for as long as the hood area is hot. This makes talking very difficult as it is very noisy. Sometimes it takes an hour for the hood to shut down.

The delivery of my Viking was quick. The setup was questionable though because they broke the hinges of my range when they delivered it. It took a month for us to figure out that there was something wrong with the stove and then realized that it wasnt closing properly and that the hinges are broken. It took about six weeks after we notified them that there was something wrong. They came, repaired it and its working perfectly. It works as it was supposed to. Its really fast, efficient and beautiful to look at. The quality is absolutely perfect.

We needed a range that fits so we looked around and we heard of Viking. I looked in the store and I liked the look of the range. It was 25 inches deep which was the right size for our already built kitchen. It also had the right functionality. We saw several competitors whose second oven was way too small but Viking also had two good sized ovens in a 48-inch range. Plus, we’ve been pleased with the gas cooktop. It seemed to be much more efficient than our previous gas cooktops.We used AJ Madison online and we went with them rather than locally for the speed of delivery. I want the range as soon as I could so my wife could start using the kitchen. They promised us delivery within 10 days. However, it still took 21 days. And then the problem was that they did not install at the same time of the delivery which was what I would asked them to do. So, we then had to have the range sitting on the metal screw unable to get it hooked up for nearly two weeks because they didnt install the legs properly on the range. It was potentially damaging the hardwood, and it was a truly terrible experience. The timing and the delivery experience was poor. Plus, we had to have someone come in and install the range instead. We were better off going with the local company after all.There were other problems when it was installed like, aesthetically, the dials on the front of the range were not level, so they were all over the place. Another thing was the part hooked to the range underneath the oven was bent and so we had to have a replacement ordered. The oven doors were not level and they sloped off it that those in the left don’t want to slide down to the left. The right won’t slide down to the right. Also, within the oven, there was lots of the kind of ceramic coating that had already chipped off. So, we are having a replacement in the interior of the oven as well. We got to the point where we were wiping sharp ceramic shards. It has been three weeks now since we had the Viking technician out to look at the range and I’ve had no communication when they are going to come and fix it. I contacted Viking two times trying to find someone who could help me install. It also took a week dealing with the Viking reps to get them to have a wise conversation. I found Viking to be very unresponsive. So I like the range itself and the quality would be very cool but it was awful for a $12,000 range. It has not been a great experience all way around.

The refrigerator has doors that did not line up properly from the time it was received brand new. Viking already replaced the door on the frig side, and they have sent out techs to fix the alignment problem, and they sent their head guy. None of these efforts fixed the problem. Viking replaced the motherboard on the refrigerator too. The shelves and doors and drawers all have broken multiple times. Food freezes, milk freezes, we have wasted thousands in spoiled food because of this faulty refrigerator. Viking is now pulling the it is out of warranty game although they promised me they would extend the warranty since they wanted me to allow them to fix the original Pro Series Refrig when they should have replaced the lemon appliance from the start. Dont trust them. Make them put it in writing. Better yet, dont let them constantly repair their junk, and make you live through inconvenience in a kitchen you paid $25k for their top of the line Pro Series. Insist on a refund or new replacement, otherwise you will be constantly living with techs and once the warranty expires they will say you are all on your own.Viking replaced the double ovens, and the two dishwashers. Amazing no more problems and no service calls since the original junk was removed from my home. It should be noted that we replaced the dishwashers with LG, and no problems. In fact our CA home has Sub Zero, Fisher & Paykel and Miele, and they are all twice the age of this Viking junk that is in our AZ home and no problems. We also have Kitchen Aid in our TX home and no problems. Our Viking problems over the past 3 years since building our new home has caused huge inconvenience, and the problems are obviously correlated to the poor quality control that allowed such defective appliances to be sold. As with all the other Viking problems, once the original appliance has been removed and a different one installed, we have zero service calls.Why would Viking Customer Service fight me on this? Viking had a great rep who did such a good job of trying to correct the problems with all of their other appliances, yet they now will not acknowledge the multiple times their techs have been out and in fact they recently stated there has only been one functional service call. Apparently Viking does not keep good records or they dont consider replacing an entire door, or replacing the motherboard, or replacing cracked drawers, or fixing a constant alarm, or fixing a freezing of milk problem, or replacing cracked shelves, or replacing broken rollers, etc to be functional service calls.If Viking will live up to their commitments they made to me I will gladly let other consumers know but as of this writing they are ignoring me and leaving me with a broken refrigerator, one that was broken from day one, and hiding behind a warranty expiration date. I called who they claim is the head of all customer service, but she would not speak with me and the receptionist told me someone else is actually the head for my region. I do not want to speak with a regional head, as this is a matter that Vikings Chief Quality Officer needs to be made aware of. Viking if you care about your customers you will have someone contact me immediately to remedy this horrible situation.

Wolf and Viking were our go-to brands and Viking Ranges price point was better than Wolf. The Viking dealer we bought it from was more of a challenge. We had a damaged Viking hood that we had to get replaced and I know the product was non-Viking. We got a fourth trim kit before it was not dented out of the box. If I didnt go in there and follow up all the time, I wouldnt have it. They could have answered emails or returned phone calls. And I was very disappointed that we spent like $38,000 of them. But we eventually got it all resolved four months later.Its the best oven weve ever owned. When you cook meat in it, everything just comes out so much better. Its easier to cook them to temp. We cooked one of those Tomahawk steaks for the first time and it came out just like in a restaurant. It was amazing. My wife likes the gas grills because before weve had all kinds of high-end electric ovens over the years and they were okay but not like this oven.

We were replacing our old Thermador and I assumed Viking was a fairly good product. I like the look of them but I’m a little disappointed. It is not very good and I would tell others to rethink their decision to buy one. My oven has been installed for two months and I have had repairmen here for the last two months as well. Hinges on the oven were bent. They finally came and fixed that. But they had to get the feet for the oven because they didn’t have them when they installed the oven. Now, I’m having a problem with my burners. It has taken me two visits and they’re still not fixed. And every time they come out, there is a time period in between of two weeks. Then the repairman was telling me today that it is going to take probably another two weeks. When he came out previously, he seemed to have been of the forethought that what he was being told was not gonna fix it. And yet, he was still told to come out here and do it. So he came out here and did he was told but it still didn’t work. Now, they have to order all new burners. Its just ongoing after two months. It’s been a roundabout, circular motion here with this whole thing. I was very angry to begin with but now, I don’t even know anymore. It’s two months and $10,000, and I haven’t really even used the oven. Viking also needs to be more responsive. Initially, they kept calling to ask if everything was good and I kept saying no. It was great that they called but then it wavered and petered out. Viking has dropped off as far as calling to see if anything has been done and now, it’s me dealing with the repair people.

Forget the fact my 2010 Viking oven has never heated properly or that we couldnt use our 2010 Viking dishwasher for 5 weeks because we couldnt get a part to fix it. Now, we have been without the use of our 2010 Viking refrigerator for a month. Five service calls, five missed days from work to wait for a repairman, and now, the repair service says it’s not fixable. Its two years old! We have called, emails documented and Viking says they will review the case. An hour on hold today, waiting to talk to a supervisor and all she could tell me was to wait for someone from the distributor to call me sometime. Thanks, big help. Do not buy Viking products. Let me know where to sign up for a lawsuit. We have spent hundreds of dollars on eating out and lost food from the broken fridge. Not to mention, our custom cabinets were built specifically to the specs for these products. If I spend the money to buy something else, I will have to re size all our cabinetry. So frustrated.

We bought the whole package -- 40-inch stove, dishwasher, 42-inch fridge, and hood from Viking. Their stuffs not cheap. We spent over $20,000 on these appliances. However, weve had issues. After only two and a half years of use, weve had the fridge repaired four times, the dishwasher three times, and the range twice already. So, were very disappointed with the products. Ive had appliances that cost 500 bucks and lasted better than these. The products had poor quality overall.

I have an AMAZING new kitchen so I wanted top of the line appliances to go in it. I purchased a Viking double wall oven and it was installed 1/2011. Since that time, the Control Board has been replaced TWICE BEFORE THE WARRANTY EXPIRED. It has gone bad AGAIN and it is going to cost over $1000 to repair. I called Viking and they will do nothing about it, even considering the history. I am very disappointed in this product.

We’ve just moved into a new build and we got to pick the appliances, and the contractor ordered everything for us. I like the fact that the Viking ranges rolling shelf that can roll in and out and I can actually adjust the height of it because a lot of ovens that I’ve seen before were fixed in a certain place. So, that’s handy and it seems to cook evenly. We like everything about it - the way it looks, the little lights that come on it, where the knobs are, and it also functions well. We’re very happy with it. Its of very good quality and its worth spending the extra money.

We liked the people we bought our refrigerator from and they recommended Viking Refrigerators. We were going to go with Sub-Zero but they steered us in this direction. However, our Viking freezer keeps breaking down on us and we have a lot of ice forming at the bottom. Weve had, at least, four service calls and were due for another one cause more ice is accumulating at the bottom part of the freezer. Having people service a call has been a huge inconvenience cause I have to be there. The window of opportunity is like from 12:00 to 4:00. Service guys are sent out here which is great and the freezer works when it gets fixed, but I wouldnt recommend this appliance to anybody else.

We got a slide in six-burner, dual-fuel Viking range, which I absolutely love. Its fantastic. I havent had any problems with it. The hood is great. I felt like the Viking was more substantial. It was a little bit better built. I tried the Wolf, and I felt like the knobs on the Wolf were not as solid. They felt more jiggly. The Viking range felt very solid. When I pushed it in and turned it in, its all super solid. Im very satisfied. It was a very expensive range, but it is fantastic.

We bought a house and a Viking refrigerator came with it. It’s pretty and weve been using it for three years now. It was too expensive to have broken twice with two completely different issues whereas other refrigerators have never been broken. So, we were not happy with it. I called Viking but there was not enough repair people from them so I had to wait a week and all my food went bad both times.

We heard that Viking Ranges was one of the best but my wife and I dont feel that way anymore, and well never buy a Viking again. It was a terrible experience. We bought our range and had it over five years. Something happened to the temperature button so that we could only cook at 350 or above. They came in to fix that button and it was gonna be $1,000 to fix it.When they went to fix the button, they moved the stove and they said that on the bottom theres electronic wires that shorted out the oven when they moved it. The service people said it was a defect on the way they made them and now they make them with some type of insulator that protects the wires from shorting out. But thats not available to our range so we had to purchase another one, and we wound up getting a newer model that has that. But we had spent over $2,000 on the newer model that doesnt have a gauge that people can see the temperature on. We have to put something inside of it to see the temperature. There was also no clock on it. And It was more expensive than ours. Its ridiculous.I could buy something for a quarter of the price that I would be more happy with because weve used Wolf before as a higher-end unit in a lot of our rentals. Weve used much less expensive stuff which weve had for 20 years and we didnt have these kinds of problems. Viking is just a name brand and they probably shop out all their service and have no parts after five years on a unit people purchased. Its unbelievable. I dont know how they got their name but Im sure not from what weve experienced. Its just an oven and it doesnt do anything special. It cooks like everything else is supposed to. Name brands impress people. We could have bought a new oven from somebody else with the money we spent to fix our situation.

I went to SR Appliances and I wanted something more high grade than Samsung, LG or anything like that. Im very familiar with Viking and other brands but Viking stood out better to me in terms of price and value. SR Appliances was great to work with. I bought the range ahead of time. I picked it up and installed it along with my contractor. And then shortly after that, because we were going through some renovation, we didn’t want the range delivered until we were done. But the installation went well. The range is consistent and it cooks great. The BTUs in all the burners work great and cook evenly. I bake a lot and it just performs well. I’ve referred Viking to a couple of other people.

I bought my Viking refrigerator from AJ Madison and they were very nice and very helpful. They answered a lot of questions I had and I was extremely happy with them. I liked Vikings looks and professional-grade. The quality is okay, but there was an issue. There was a dent in one of the refrigerator doors. Im trying to get that thing sorted out but its still not been resolved. Ive been emailing service at Viking and its been almost three weeks but its still not been taken care of. After spending $12,000 on a refrigerator, I would expect a little more response.

Viking dishwasher (we have an all Viking kitchen) has disappointed me twice now in 5 years of ownership. Hoses that are internal to the cabinet just come off which results in leaks. Since this model has a catch pan, a float will result in the dishwasher staying in drain mode. Ive found that short non-barbed plastic nipples will allow hoses to come off over time. Poor design on what otherwise could have been a nice unit since it did a great job cleaning dishes. I just purchased a new unit from another company.

I like the Viking refrigerator. Its smaller than what we had before, but it seems to perform well. It has drawers for vegetables and other things. They also have a drawer that keeps temperature at specific temps. It has a separate kind of a cooling system connected to it. We sometimes wish that the freezer was a little bit larger though.

I wanted upscale appliances and I wanted to buy American. I had a general knowledge of the Viking brand and I liked the products themselves. They were really pretty. I got a solid chef kind of a range. It was very attractive. It has good features and layout of the burners. But the range had a number of issues along the way. The last issue was the ignition wasn’t working in the oven. The repair people were prompt. They were good.

Its a New Year but I have an old and all to common complaint about a Viking Professional 36 Dual Fuel Range with an electric oven Model VDSC3676BSS. The ignitors for the gas range did not work when the stove was installed in 2007. They were replaced under warranty. Four years later, the spark module has failed again. I can see from all the post that this is far from unusual. I cannot recommend Viking appliances to anyone. Quite the opposite. Save yourself money and trouble and buy another brand.

Ive had Viking appliances before and I like the overall quality of their products. The refrigerator that I got from them is also nice and well-built. Id recommend them.

My Viking lettering on the face plate to set the knobs and buttons to has been wiped off and now we do not know what temps we have set at or any of the other functions such as self-cleaning. We used standard Windex to regularly clean the oven face and eventually the lettering just dissolved. We had Viking replace the plate at no cost and with great hassle through Friedmans appliances and the second time we requested another plate they just blew us off. They would not even order it through Viking because they said it was discontinued. I will Never buy another Viking appliance as long as I live - I am a chef and cook at least 5 times a week. This has been extremely frustrating.

The Viking range is a great product and most of all, they have great customer service. I had some problems with the first Viking range from the beginning when we bought it. But things like that happen and the way it was handled was very good. Overall, the experience in terms of the customer service, getting everything done and changing the range was excellent. They listened and paid attention to the problem that I told them we had with the range. And they acted on it. That aside, the quality is very good. I like the style and the look of the product and my favorite feature is the oven. I did not have the convection oven before and I like that I can have both features now, conventional and convection, as well as the different settings. Whenever I cook or bake, it comes out better.

I was very happy with the quality of the Viking Range. I had a Viking gas range for probably 12 years, and this time, I went with a Viking induction range because my house didn’t have gas hooked up. Im still trying to get accustomed to the induction range because its different than gas. But I love the way that its easy to clean. It looks great. The control knobs and everything are really sharp looking.I would buy a Viking product again. However, I did not have good experiences with the dealers. I had been trying to buy a Viking range at least two months before I actually got to purchase it because I was already a Viking customer. Every place I went to said they were not doing Viking anymore. They said they were phasing it out. So, I was just kind of laid back and waited, and then I contacted Viking directly and tried to get information on my own. I finally went to Nebraska Furniture Mart, and they had given me the runaround the first time. The next time we went, I found somebody that would sell it to us, but they didn’t have much in stock. We had to buy just from a picture.

Viking Refrigerators has a good appliance. It gave me good refrigeration and I like the overall sleek look of it. I was satisfied where I purchased it from. The gentleman that helped me was knowledgeable. He also found the product online because they didn’t have it in the store, so he was incredible. However, on the delivery of the first fridge, the item was damaged and we had a huge issue with that. Their customer service or delivery people gave us a really bad time, but Best Buy went over and above to rectify the situation, so I do appreciate that. It was very close to the holiday and it was supposed to be delivered at a particular time but it wasn’t, and so they gave us a temporary fridge to refrigerate my things.

Viking is a good brand and its the top of the line range. The dealer was very good, I like the stove and Im very happy. On the other hand, I called Viking because I had problems with my range and my ice maker. They re-directed me to a repair company located in Huntington Beach, close to where I live. Im very unhappy with that company. If Im the only one complaining, maybe its bad luck, but if there are other customers that are complaining about that repair company, Viking should use someone else.

The developer of the house I was building in South Carolina chose Viking appliances and I was thrilled when that was the choice. Theyre so well built and top of the line. Thus far, Ive had time to play with my Viking Range. With my oven, there is an option to use either standard baking or convection. And so, the popovers that I usually make are ready in half the time and they are perfect. The adjustable oven racks and the fact that the range has six burners have been my favorite features. It has exceeded my expectations.

I wanted a restaurant quality range for my house because I do a lot of cooking and I wanted something that was gonna last. I know Viking lasts a long time. The dealership took care of me because we do so much business with them since Im a mechanical contractor by trade. I got a good range from Viking. Originally, when I was looking up the part number when I ordered it, I thought I ordered the sealed burners. But when it came to me, they were the open burners, which I decided to go ahead and live with. When I went back and checked the part number, it was my mistake. Other than that, my purchase was exactly what I expected. I like the feature of being able to pull the tray out and clean it so I’m happy with it. I didn’t have a Viking before, personally but I’ve used them though not for myself. All the burners are the same BTU and they all have a simmer function. However, I can’t tell the difference by putting it on simmer, which is like a selection right before high or turning it all the way down to low. The flame looks the same to me. It’s just a very low flame on this big burner. If I need to simmer something, I crank it all the way down to low and it’s simmering. When I bought my Viking, I bought a six-burner range but I only got four of the burner covers in the box that it’s shipped in so I sent an email to a rep. It went to Viking and then it ended up bouncing to a couple of different people. It went from customer service to parts. It was a lot of back and forth and it must have been 12 emails to finally get it sorted out with all these different people that they needed to send me two more burner covers. So that was a little weird. They eventually did send them which took two weeks. But a week later, I got another set of two burner covers. So, there was a little disconnect there. They were kind of screwed up on the parts side of it and now, I got two extras. But overall, I would absolutely recommend Viking. They’re topnotch in quality and service.

The dishwasher we bought 3 years ago has been a disaster. This week, the start button fell into the dishwasher. Then the rocket scientist repair person (who is an authorized repair person for Viking) comes to check it, ends up ordering the wrong part because he thought that was the problem, after disassembling the entire panel. Now he says the correct part is backordered for 3 weeks at least. I called All Viking Parts.com and Viking and confirmed this. How is it possible that a $28.00 part cannot be found in the United States of America? Viking is SO proud it is made in the USA, yet cannot have a $28 part in stock. Also, when we bought our 3 viking appliances, they came with a 1 yr warranty. Now they come with a 3 year warranty..... must be due to the fact they are absolute pieces of jump. The stove, fridge and dishwasher have ALL broken. The dishwasher being the most to break. In fact, a part I bought myself and installed in the fridge, has broken.... again... literally within 2 weeks of installing it. NEVER BUY VIKING APPLIANCES..... NOT WORTH IT. I wish I would have listened to the reviews I read about Viking before purchasing.

We sent back a previous refrigerator to Viking as the water dispenser wasnt working. The ice maker was working initially but it stopped working as well. A technician came first to evaluate the refrigerator and said he needed to replace some parts. It took weeks for him to get the parts and he finally came back saying that the refrigerator needed to be replaced. It took a while to get the issues resolved and we had to take time off of work to do that. The coordination was a little frustrating, but the process of getting their product replaced went smoothly. The guys who delivered the new refrigerator and helped set it up were great. However, it doesnt have a water dispenser and I wished that Viking had told us that because I spent money buying the charcoal filtration and I dont know what to do with it now. Other than that, their overall service was good. The installation of the refrigerator went fine and the ice maker is working okay.

I chose the Viking range for its quality and looks. The team at the Viking dealer was very helpful. I had issues with registration, and they sorted it out right away. The overall quality of the range is good, and my favorite thing about it is how they look. I would recommend Viking.

We moved into a brand new home about four weeks ago and I think I was most excited about the Viking range. Wed worked really hard for this house and Id always viewed Viking as top drawer. What a disappointment its been. Since the day we moved in, it hasnt worked and multiple visits by Viking repair people still havent helped. Were about a hot minute from replacing it. The salesperson at our Best Buy who weve come to trust tells us that Thermador is a much better buy. So the morale to the story is buyer beware: go with quality even when it might not have the name quotient.

Viking went well with the house I was remodeling. We replaced a pretty old refrigerator, and I like Viking better. I also like the temperature control feature. But the dealer and the delivery company were jerks. They were just opportunistic and cutthroat. Their business practices were if you don’t say something, its your fault for not asking and you got it. Basically, the kind of person Id never recommend to deal with again. I told the delivery company, “Typically, bring a small van cause you cant get up of my drive way.” The idea was to get the van, instead of a 40-foot or 24-foot semi tractor trailer. And they said it was my fault.They refused to redeliver it, so I called the people who sold it to me and said, “Hey, this is crazy. I told you ahead to have a small van, and the delivery company that you paid to do it is refusing. They said not only theyre not gonna help me, but if I didn’t pick it up in the next two days, they were gonna start charging me for storage.” They pointed the contract clause and said that it has to be deliverable by a full size truck. It didn’t matter if I said something on the phone to them. The contract clause specifically go down the detail, black and white and I was at fault. Therefore, they were not gonna help me. So its pretty bad. But we managed to get it home because my nephew had a pickup truck, so we picked it up. I bought every single Viking thing in my house online from different places, but this is the first time Ive had that problem. Ive never had any problem with the equipment itself. Viking itself is fine, but everybody else did a bad job.

My daughter got a KitchenAid but I don’t like it at all because when you close one door, the other one doesn’t close all the way or it stays open or you have to open both of them. Every time I go over to my daughter, I try to clean her refrigerator and five minutes later, the fingerprints are right there back again. It just really annoys me. Im kind of a brand name person and Viking means something that’s classy. I like the look and style of it. I like the weight and the handles were strong. All my appliances are very personal and I have to like the way they feel.Everything has been good with my fridge but I havent quite figured out how to work the panel on the door as far as changing the temperature and I havent really investigated it as far as the manual goes. But it stays cold. I like that it doesn’t show a lot of fingerprints.I do use a cleaner on it, but it stays on it. It keeps the fridge looking good for quite awhile. When we ordered it, it had the other grill on the bottom of it but when they delivered it it had the solid tray on the bottom. I think it was new change but I like it. Also I do like the separate compartments in the freezer. Theres a couple of shallow ones and the bigger one on the bottom.I love my Viking refrigerator. I would get another one. Some people think youre going to get Viking just because of the name but I did try to have an open mind when I went to purchase my refrigerator and checked out another one. Maybe I did buy it because it says Viking on it. Im going to have the fridge for a long time, so I might as well get the one I like.

We remodeled our kitchen in May 2010 and installed a Viking professional 48-inch freestanding gas range. I rarely used the large oven since there are only two of us. On 11/15/13 the gas would not come on. The service company came out on 11/23 and ordered DSI module. The part was installed on 12/12. This was too late to bake Christmas cookies to send to my son in Afghanistan. I complained to Viking and they paid for the part. The labor was 250 dollars. On 12/5/14 my oven would not come on again. Last time the oven was used was two weeks prior. I called the repair shop and was told labor and part would be over 500 dollars. I called Viking and after considerable effort they agreed to cover parts and labor. But conveniently the part is on back order for 2-4 weeks. My son is finally home for Christmas after being in Afghanistan twice, Korea and other duty stations the last four Christmases. I will not be able to bake cookies for the holidays or Christmas dinner for him. I am so disappointed and hurt. We are very disappointed in the product. We spent over 10,000 dollars on it. Not to mention we own a large Viking grill. We expected a high-end product. I dont think thats what we got.

Updated on 02/11/2020: I have had Viking appliances for less than five years and have had nothing but problems with every one of them. The refrigerator was so bad that they gave me a new one that was suppose to be redesigned. Well after just a few months I have had nothing but problems with it. I have to make ice cubes in trays!!! The springs break on the doors, top shelf on the right side freezes anything you put on it. Viking should be ashamed of themselves for ripping people off like this. Now my range will only work at 350f and the control that I need is $1,400.00 for just the part and viking has done away with their service company, now they sub it out to a local repair shop that knows nothing about this line. I am going to buy a new Refrigerator and I will be posting the old one on Youtube when I destroy it with my excavator just to get some satisfaction.Original Review: I guess I am another dope that bought these appliances without reading the reviews! I thought you get what you paid for but not with Viking appliances. I have the 42 fridge and the 48 range with the griddle option that has not heated up and worked right since day one. The fridge is a complete piece of you know what!!! The ice maker which freezes the water every three months and stops the ice maker from working and has to be thawed is a joke which the repair guy told me it is a known problem but still will not do anything about it.My floors were also ruined from that problem. The ice will not come out right and gets clogged or you get one cube or 100, no in between but then the rest will come out 10 minutes later on the floor. Spring on door has broke. Now the latest is no water on the door and the high temp alarm keeps going off. We all need to get together and file a lawsuit against Viking because this is just not the way to do things. How do they get away with this? DO NOT BUY ANY VIKING APPLIANCES no matter how nice you think they are!!! You will regret it!!!

This is the worst refrigerator on the market. In the 2.5 years we have owned the unit, we have had the following issues: handle broke off the ice drawer, handle broke off the vegetable crisper drawer, the hinge that keeps the door from hyper-extending has busted twice, the fan went bad, AND on top of that there is a faulty design with the circulation system that is supposed to circulate air from the freezer to the refrigerator -- it causes everything on the top shelf of the refrigerator to freeze, so we cant put anything on the top shelf (I talked to many Viking employees who admit they are aware of the problem and theres nothing they can do about it)! I just called customer service to plead for a new crisper drawer since our warranty just expired and it is clearly a faulty design. The handle is not secure on the drawers and breaks off very easily and they said, No, you will have to pay $213 PLUS shipping and handling for a new plastic drawer. The last refrigerator we owned cost $10,000 less and we didnt have a single problem in 10 years. Please dont buy a Viking refrigerator!

Viking Refrigerators is the best range that’s out there. I purchased from them because I chose products that are going to match my kitchen. However, I haven’t used the refrigerator because I’ve had some considerable problems with it. It’s not been fixed yet. It was shipped from a distributor in New York and apparently it wasn’t configured for altitude despite telling them that I live in Denver. It’s plugged in and running, but I have pools of water in vegetable drawers and there is a ticking noise that’s happening with it. It’s that bad. It’s been this way for six weeks, so I am not overly happy with that, especially not after paying $4,000 for a refrigerator.When I called Viking, they were as expected. They got the refrigerator repair company out. I’ve been working with the repairman and he’s been great. He has to order parts but there’s some feedback or manufacturer recall with the piece and so the repairman is waiting for a new piece now. He hasn’t been able to figure out whatever ticking noise there is, so it sounds like a time bomb in my kitchen. I’ve been talking to a lot of people but nobody has been able to fix my refrigerator.The dishwasher and range have not been installed yet, but the range came damaged. I don’t know if it’s the distributor or the shipping company. The range hasn’t been set up yet, but I can’t seem to find the legs that were supposed to come with it. But Viking has been pretty responsive. A lot of the issue lies with the distributor. I wish I had not given them $16,000 worth of business. They have not been helpful. There were supposed to be rebates, but they wouldn’t process. It was like pulling teeth to get them to give the discount when you buy multiple Viking products. It’s been a disaster with them. I could not recommend the product and the distributor. Why would a refrigerator that has a known defect still be sold in the market?

We purchased a Viking D3-RDDFF23655, 12/10/12, all was fine until Nov. of 2015, when there was water leaking onto the bottom of the freezer, a water device was changed and cost us $333.36 (just out of the 3 year warranty). July of 2017, 5 years after purchase. Ice maker was not working, filtered water was not working correctly. Another repair bill of $840.26 to fix problem. We paid $2,800.00 and in just 5 years have had to pay another $1,173.62. Averaging over $270 a year. Based on reviews before we purchased this refrigerator, we had never expected such needed replacements and problems.

Have had problems with Viking dishwasher from day one!!! Seems like I am not the only one!!! Ever heard of Class Action suit????? I am sick and tired of having to unload this dishwasher of dirty dishes because dishwasher wont start!!!! Serviceman is an hour away!!! Viking is shameful and needs to be held accountable!!!!! I own the stove, oven, microwave and refrigerator! Would had gone with Wolf had I known Viking was so cheaply made!! My products arent even 5 years old and rarely used!!! Really thought I was improving my remodeled kitchen.... I was wrong! I want my money back!!!!

We bought a house that had a Viking stove installed by the contractor. We are happy with the stove. The range that we have, the stove unit and the hood, is fine. It lights when I turn the gas on and works good, but we were a little disappointed that our brand new Viking refrigerator had to be serviced within a year. Plus, we have a dishwasher that has never worked at all. There’s a warranty provided but its been a real disappointment. We’ve had much cheaper washer that performed ten times better than this one.

My Viking refrigerator broke. We moved in to a brand-new house and the refrigerator started making a loud, fan-like noise and started dripping water. I called Viking and they gave me the number of a place for repair people but those guys still havent gotten back to me and it has been a month. They call me and tell me that theyre gonna set something up but then they never call back with an appointment. We have brand new Viking appliances and spent a lot of money on them. Ive never been able to use my steam oven because it didnt come with a drip pan. I called Viking for that and they told me that its on backorder and that I would have it in three weeks. That was three months ago. I like the way my Viking appliances look but when they break down, theyre impossible to fix. I have better luck with my other appliances. I had a GE Monogram before and there were no problems. If I had a problem with it, their repair guys would be at my place the next day. Still, my Viking refrigerator which has a full fridge and a full freezer has held a lot of stuff. I can put three weeks of groceries in it. I recommend Viking for the look but Im not happy that their stuff was really expensive and now they arent working already.

On the top part of the oven door towards the inside of my Viking range, the metal was not filed or buffered or sanded down. It’s a real dangerous place for it to be and I cut my finger closing it one time. I took the time to take everything off and use some sandpaper to sand down those edges. Thats something that they need to look at. Also, I wish the legs were more adjustable than they are. My counter height is about an inch lower than what they had because of tile that was put on the floor, so I had to do some modifications to make all that work.Vikings pricing is a little high and for that price, I would have figured it would not have the issues that I had. I wouldnt have minded paying the price. But I had to do all these little things to it and that kind of bothered me. Other than those, I love it and I enjoy everything about it. I love the burners and the layout. I love to cook and it does really good. This particular model is the only model that they offer like this with a convection oven in it, which I think is awesome.

We bought a high-end condo in Hoboken, New Jersey in 2014 June, it contains the Viking range as well as Viking refrigerator and these are top of the line. The refrigeration quality is fine and the steel finish is my favorite feature. The Viking is an awesome contemporary piece of appliance with very cool looks and good design. Im satisfied with it.

In the year 2000 my husband and I bought a home and shortly after began an extensive and costly kitchen remodel. We spared no expense and believing we were buying the best, we bought a Viking refrigerator. In hindsight, it was our worst decision. Almost from the very beginning we began having problems. The ice maker stopped working, the door accessories and drawers began to crack to the point that one of the condiment containers has a huge hole on the bottom rendering it totally unusable. Certainly not the quality youd expect from such expensive appliances. When food started spoiling we knew we had a big problem and called Viking for help. By then, of course, warranty had expired but they recommended a local service company. By the third visit with no resolution we knew we were dealing with an incompetent repairman and my husband, at this point beyond frustrated, practically threw him out of our home. We never got any satisfaction from Viking. And its incomprehensible to me that after spending thousands of $$$ on a beautiful, state-of-the-art refrigerator I am forced to make ice in plastic ice cube trays and keeping milk, cheese, cold cuts and veggies in my old GE in the basement because the temp is never cold enough no matter how we adjust the settings. Last night I opened the door to put something away and felt warm air. The Viking finally conked out. So, this morning my husband and I are debating who to call. And as I google Viking, I came across your reviews and, can I say, I am shocked by the hundreds of negative stories I have spent over 2 hours reading, stories so similar to mine. So now I dont know what to do. Do I dare spend possibly $1,500-2,000 in repairs which may or may not fix the problem or do I ditch the Viking and take the loss? One of our dilemma is that our kitchen was totally custom therefore the Viking is tightly wall mounted with molding and trim all around. Would I be able to find a non-Viking refrigerator that would fit the same dimensions? I am so angry. This is certainly not what one would expect from a company like Viking. I am open to join a class action suit.

I know some of the sales people at Warehouse Discount Center and I dealt with them. We bought a Viking range for retail purposes, though we dont cook that much on it. The 7 Series ranges are outstanding, and their French door ovens are very pretty.

We have an induction range and a microwave. The microwave is not user friendly, I cant read the timer, hate that the control pad is behind the door. It looks sleek but I wish I never bought it. The induction range - the burners barely do anything unless you put the control at Med, Hi or higher. The knobs wiggle and are loose. They sent me new knobs but that didnt fix the problem. The oven seems to work fine, but I would much prefer a digital readout because there is no really accurate control of the temperature.

We purchased the DMOC in 2007 (no longer available). Beginning in 2009 the problems began. First, a fuse. Then the wiring circuit was bad, followed by the door switch which was faulty.. was repaired. Then replaced a fuse again (same one), and it quit again a week ago. We called the Viking Southwest President and spoke with him. Unsympathetic, unapologetic, he informed me that microwaves only have an anticipated lifespan of 6.5 to 7.5 years - the 10 that we have read about! He stated he would get the record of repairs from their authorized service company (whom we did use!) and he would get back us. No call back. We called again and left a message 4 days after our initial conversation. No call back. Today, a new convection microhood from the competition was installed!

We had Viking Refrigerators in our last house. So when we renovated, we wanted to have it again. The quality of the Viking refrigerator has been my favorite and it has been good. I got a French door refrigerator with the freezer on the bottom. We worked with the appliance place and I thought the interactions I had with the Viking team were great. Id recommend Viking.

I like to cook a lot and I chose Viking because of their reputation for quality. It’s very well-made and its going to last a long time. I like the burners and the heftiness of them. The six burners and the full-sized oven were perfect for Thanksgiving dinner. The convection oven definitely cuts down on cooking time. Having the higher BTU burners cooks everything a lot faster. Things boil faster. The ability to maintain a simmer without having to constantly watch it is nice. The range looks professional. It’s almost like a statement piece in the kitchen. I’m super happy with the product. It’s better than other ovens I’ve had in the past. It cooks more evenly. I’ve had gas ovens before that didnt cook evenly and my Viking range cooks pretty well. It holds temperature well for a gas oven. Additionally, my experience with the dealer was excellent. They were knowledgeable about the product and it was easy to set up delivery.

We were looking for a new refrigerator and I looked online and found out that Viking was the leader in kitchen appliances but nobody seemed to really know anything about their refrigeration. Then we went to a couple of places here in town, I researched it on their website and we fell in love with their ref so, we ordered it. This is my first Viking appliance. I had heard of Viking in the restaurant business and people seemed to be impressed. The quality of the product is excellent. The space is perfect. For the size that it is, it holds a lot of food and were really happy. When we build the new house, Ill probably buy two Viking refrigerators.The only problem we had, and this seems to be not specific to Viking, were the people. We like trying the new things on the market but things that last, and so, we were very pleased with this purchase. But the salespeople werent prepared. Theres more of a market here in San Diego but their salespeople just werent ready to sell it. Either they were too busy or weren’t educated. When we find something that we want, we usually are more educated than the sales people and that seems to be the case with their people. Its something that could still be improved.

Electronic control in door failed within the first year - replaced under guarantee. After 2 years water leaked because of a torn rubber door seal. At 3 and 1/2 years, while replacing another rubber door seal, discovered that the metal internal bar to which the bottom of the door attached had rusted and sealing screws no longer attached. Am completely disgusted with this supposed premium and professional dishwasher (actually, according to its back, made by Electrolux as is the Viking Pro refrigerator) - no one at Viking will discuss this, and at least one customer service person told me I was out of guarantee and out of luck.Will NEVER purchase a Viking appliance again! Their quality is suspect but the lack of customer support is evident.

My wife has always loved Viking so I started looking for it. We bought a Viking refrigerator and we love it. We like how big and beautiful it is. We’ve even named it Big Mo. We did have a problem with shipping it but Vikings customer service came out and took care of everything so everythings been wonderful.

We have a full suite of Viking appliances. Its pricey but we chose them for their reputation and style. My wife likes the refrigerator more but I find it a little too shallow. Everythings up front. But aesthetically, its very pleasing and it goes with the other appliances as well as the rest of the redone kitchen, and it’s so far, so good. Initially, we had a problem with the refrigerator. It was probably within the first month. Id found a puddle of water below the freezer on the floor. I did not appreciate that at all. It had gone into a defrost mode unexpectedly, and we had to throw everything in the freezer away. The icemaker has that bar that will cut it off as it slows up. That doesnt work. The ice overflows and ends up on the bottom of the freezer. It’s never turned itself off, so you have to turn it off manually to stop the ice being generated. Otherwise, if you pull out the top shelf of the freezer, its higher than the rod because it pushes it out of it, pushes it to the back and out the back, off the end. Were not the only ones. We speak to other people who have it, and they say they have the same issue. From what I understand, there is no fix. It just doesnt do what you thought it would do. Thats something that from a design perspective should be looked at.

I’ve had friends with Viking and I thought it was a really good one. But mine has had a lot of trouble. My range was put together wrong so it burned out wires. It won’t work half of the time. I’ve only had it since November and I probably cooked on it three months out of all these months I’ve had it. It’s not really good. Viking sent someone to look at it and they worked on it one time, replaced some things, and got it going. But something else went wrong and maintenance people were sent to check it but Viking refused to pay for the service. They were supposed to get in touch with me to figure out what Viking is gonna do about my problem. The guys who worked on my unit said Viking just needs to send me a new one because mine never worked. We’ve spent a ton of time and I haven’t been able to use my range. It’s still sitting there. Viking got feedback from me and I’m still waiting on them to call me back. They won’t return my phone calls. I used my unit when it worked but I waited two months to fix it the first time. That’s so unsatisfactory. I need someone to fix my Viking.

When we were looking for a refrigerator, we had an idea on the size and the Viking rep directed us to the model. We just got our Viking refrigerator a few weeks ago and it is of great quality. The lighting is great and it is a pretty solid refrigerator. The guy that we worked with was experienced and knew what he was doing.

We own several high end Viking range products - a professional series wine cellar, a professional series steam/convection oven and a professional series microwave. We installed these in mid-2009 into a new home we built. All had several months of downtime on more than one occasion, while parts were on order. First, the trim kits on the stacked microwave and steam oven did not and still do not match, very noticeable difference that 3 subsequent replacements never addressed (we were copied on an email form the regional manager that the Swiss sourced steam oven never matched, but no one gave a rats **). The compressor on the $7,500 wine cellar failed (2-3 months waiting for parts), then the motherboard on the steam oven failed (3 months), then the control panel on the microwave (3 months). Now the microwave does not work again. The steam oven failed a 2nd time. Does it ever get any worse? You bet. The servicing company hates dealing with Viking. They are put on hold for 30-40 minutes constantly and advised us to never ever buy another Viking range product. As I am also a CEO, I am absolutely appalled by the deplorable quality across the spectrum provided by this company. We also have Miele, Asko, SubZero and LaCanche products in our kitchen - all have performed flawlessly. Viking range should be avoided at all costs.

Oven has worked well but today...an hour into the cleaning cycle, POP! The interior glass cracked. I would expect heater elements to wear out, convection fan to quit. But the glass thats a bit odd and scary. Now gonna dig through boxes of papers to find if it is still under warranty and if not if the door is even still available. A lot of money spent on this oven, hope door doesnt make an entire replacement necessary.

Viking had good reviews and I liked the product name. The quality of my refrigeration unit is excellent. It keeps everything fresh. I’m very satisfied with my experience with Viking, but it is too expensive. Also, BestBuy, the actual dealer, is good, but I scheduled for delivery, and they delivered on the wrong date. And then, I called them back to pick it up, and they didn’t want to. It was crazy. I told them I didn’t want it that day, but they said they wanna deliver that day because they didnt wanna come back so I told them that my house wasnt ready yet. They said they were coming back. Other than that, Viking is a good company. A valve in the refrigerator blew, and they fixed it.

We were doing a high-end kitchen renovation and there were only a few brands that were built in and have the look and were a 30-inch refrigerator column. We’ve dealt with a small appliance shop in the past that our contractor recommended. Its a family-owned business so we were quite comfortable there and got great information. They treated us well at that store and we had experience with them previously on another renovation. I wanted to buy the Viking refrigerator because it has the technology to help remove odors where the Thermador we were looking at did not. And it holds everything I needed to hold. But we’ve had a second service call for the refrigerator, so were a little uneasy right now.Theres been water leaking into the bottom of the refrigerator, so the tech came out about a month or two ago, and he found something that was wrong and fixed it. And then, they were out again today because it didnt stop leaking water. It was coming in from a different place now, so were waiting on Viking technical services to respond back to us and the appliance repair guys.Getting service is easy. We havent had to wait very long to get appointments when we’ve called. We had vacation in the middle, so we had to wait a little to get the second call put in. But theyve been good on customer service. When I called Viking customer service, it was really good. I emailed them because I was too busy to call and it took several days for them to get back. But then, they dispatched the repair people pretty quickly. The local repair service that is authorized is good so far. They even came into the newly renovated kitchen and looked around at all of the appliances and told us they could work on all of it. Theyve been pleasant and quick to show up, and easy to schedule.

The Viking Range is really good and I like their burner power feature. However, we ended up getting one that we didnt even buy which is the appliance dealers fault. We bought the six-burner series with the griddle in the middle but ended up with an eight-burner that they installed. We were not here during the install, which is fine. I’m not upset about that. But trying to get the griddle and our money back has been a chore and we have been at it for two months and cant understand why it hasnt been done. The guy who owns the place is extremely knowledgeable and taught us a lot when we went to see him and he did a wonderful job on the install but the follow-up items after the fact have just been a nightmare for us. But as far as the range goes, my wife absolutely loves it.

Before the start of our home construction, we asked our developer what appliances theyre going to have. They mentioned they were going to do a Viking Range. I did a bit of research and I thought the Viking would be sufficient. However, we were concerned with the first problem that we had. We had the range on August 28 and we noticed around Thanksgiving that the pilot light struggles into lighting when the oven would go out. It would make a lot of clicking sounds, and surely thereafter, it went out. Unfortunately, we didn’t fill out the warranty certificate at that time. We just moved into our new home. So immediately, we filled out the warranty and called Viking and their customer service team was extremely helpful. Their rep immediately put in the claim to the local service vendor. But the local service vendor was really, really slow. One, their availability to even come out here and look at the range, and then from that moment they identified the problem, they said they needed a new part and we didn’t hear anything from them for a week. We called back to ask the status of the new part, and they said that it’s still in order. At that point, I called Viking and asked if they can help and they expedited the process on their end. It took about a month and a half to get our range from the time it went out to the time that it was operational again. I did not fault Viking because they were very responsive. It was the local service providers which resulted in the delays. Overall, Viking is a good quality and very durable appliance.

I love my Viking range. What I don’t like about it is when the knobs get a little bit older, the numbers rub off of them, and you cant use it. I never would have bought a Viking because of that reason at all. All my friends that have Viking, once their stove is a couple of years old, you can’t read anything on it. Wherein the Wolf stove, the numbers are embedded into the knobs so even if the paint wears off on them, you still have the numbers.The install of the Viking range was easy. But once it was installed, when I ran the convection fan, it was rubbing into something behind the stove. But the technician tried to come out and fix it to me. The other problem that I noticed with the Viking that Im gonna have to modify was I ordered the extended backsplash for it, and it doesnt fit. It was the proper extended backsplash for it so what I have to do is the stove has to be cut in order to accommodate the bigger backsplash. The backsplash is sitting at my house, unused, because Im going to wait for the factory warranty to expire on this, then Im going to cut the back of the stove and fit it.

The house we moved into in July of 2016 has a Viking all-refrigerator (no freezer). Ice builds up on the inside bottom left-hand side of the back at an alarming rate. I have defrosted it 3 times in the 8 months weve lived here. The repairman from the local company that services Viking appliances is here for the third time, and now thinks that the ice build up behind the inside wall is so great that it continues to cause the interior of the refrigerator to build up ice. I love the size of the interior and its a nice looking appliance, but this frost issue is making me crazy!

I have been using a Viking range for a month. Its a good quality brand. I like the price too. The salesperson at the appliances store was knowledgeable in general. While its plain, it looks nice.

The builder chose Viking for all our home appliances. Im very happy with the quality of their appliances. Although, Viking was giving us the regular refrigerator without the ice dispensing part in front so I requested for a switch. I like the refrigerators ice part and that the vegetables and fruit trays allow me to check the moisture control - this feature allows the food to stay fresh longer. We had to change the filter once and my husband had spoken to somebody at Viking to find out what filter was required. We ordered the filters through Viking and had been replacing it since then.

Viking is a good brand. Its made in the USA and we like the look and size of their refrigerators. Ours is working great so far. The temperature control is nice and the doors open and close easily. Its like a French door refrigerator, but they dont hit each other. My sister has a Sub-Zero but its doors would hit each other if they didnt close them the right way. As with ours, the doors seem to be pretty seamless, which is good. However, the freezer in our fridge is like a pull out drawer and if I pull the freezer from one side, it gets off the track a little bit. Sometimes I have to straighten it out and push it back in, which is a little weird. Also, it would be cool if there was a water dispenser inside the fridge, though Im sure Viking has that on some of their high-end refrigerators. As for the Viking dealer, their team was on-time and they answered all my questions. They were absolutely friendly and respectful as well. It was an easy experience overall.

We were promised the delivery date of our Viking Range was some time at the end of June of last year. But we kept getting pushed off. We were told it would be two more weeks. It just kept going and going. Finally, we got ahold of somebody high up in Pirch who said that we might not have it until the middle of this year. We started calling around. I decided that if I couldnt have a Viking, it was okay because I just wanted an oven. I hadnt had one in almost a year. We finally found someplace in New York that had a model that we ended up purchasing. It got delivered in November of last year, five months after our original date was promised and it was dented. We got ahold of somebody. They told us that they would get a new part out to us. But we still havent gotten a new part out. Im super disappointed. It was also broken when it was delivered and it took five weeks to get it fixed. But I love cooking on it. Its amazing. Weve made some pizza dough and Ive used the proofing feature, which I didnt even know it had. That was really cool.

My Viking stove is a nightmare. Firstly one of the gas hobs wouldn’t light properly. Although repaired by Viking it is still temperamental and flares up. But now my door won’t stay closed. The hinges are faulty! This stove is barely used as I travel much. They are less than 2 years old!!! Customer support was horrendous. Back orders for these parts means won’t deliver until sometime in November. Ordered on October 1. The cost is $568.79!!! Are they gold plated??? I did not chose these appliances for my new home. I will NEVER buy their products! This is only one repair company in my entire area that will service them. I wonder why???

This is the 2nd time since owning my Viking range that Ive experienced TERRIBLE service - the first time was when the range was brand new - it took months to get a new door. And now 2-1/2 yrs later the door has fallen apart AGAIN - service call started on 1/3/2018 - Service came out to assess the issue on 1/8/2018 - and NOTHING SINCE - Ive called on 1/11/2018 and 2/13/2018 both times never getting a call back with a status as promised. I must say that for what this range cost I am VERY DISAPPOINTED in the quality and the companies that provide service for Viking products. I owned other brands of ranges over the past 20 years and never once needed service.

I liked the way the Viking refrigerator operated and looked when I saw it at the store and I knew it was a high-end product. It has a lot of extra room in the freezer that I didnt have in my other refrigerator before. So far its working alright, although sometimes it makes a loud noise when its defrosting and I dont know if thats normal or not. Overall I have very few complaints about it and I hope that it will continue to be that way.

Trying to get parts in has proven to be next to impossible. On three different occasions, different parts were needed for 3 separate Viking appliances, it took over one month to get parts delivered to service repairman. When questioning the repairmen (I have tried 2 different service companies) they all stated that they were unable to get anyone to answer any questions, had no tech support, and were very hard to work with. I love my appliances, however going without a dishwasher for over 1 month, after 3 service calls and still the part is not on its way. And of course the warranty is out! I need a motherboard replaced after only under 2 years of buying the appliances. $345 for just the motherboard, not to mention 3 service calls. I should have just bought a new dishwasher, and next time they will NOT be Viking. Customer service is key and they are locked out!!!!

I love the quality of our Viking range. I like how adjustable the burners are, while my wife likes the oven. She does a lot of baking. She also likes the way the range looks, and thinks Viking ranges are of higher quality than others. Our experience has been good so far. So, I would recommend them.

I have owned my Viking oven for 13 years. I purchased the oven because of the Viking name and quality. Unfortunately, I have had 3 costly repairs and I am now faced with a fourth repair after a self-cleaning cycle broke the oven lock. The trouble is compounded by the fact that I cannot finding a repair person in the area willing to help. I have contacted 2 companies that have said they would call me with info about repair and neither has returned a call. Disappointed to now have 4 costly repairs on a very expensive appliance.

We got our Viking range used and we got it at a really good price. I like the quality. I feel like the electronics and stuff in it seems to be kinda problematic, but that might also be because it is older. We had issues with the oven and a new control board was ordered and that fixed everything except for the broiler. Now, we’re just trying to fix the broiler problem. Other than that, my experience with Viking themselves is great. They gave me the history of the appliance and I was able to figure out what work had been done on it before. I was really happy with Viking’s technical service and support. And I like the way the range looks and it cooks great. You can feel the difference just in the weight of the appliance we took out compared to this one. Its made much more solidly and well-constructed than typical appliances.

We were trying to do a fixer-upper and we needed to renovate. Then, our realtor recommended Viking to us and we consulted with them. We went to a showroom in Reno, New Jersey and we also saw some from P.C. Richards. We did some research online to know what models we like then, we went to the showroom and ordered Viking. Their reps were all good as they know their products. We talked about what we wanted and they gave us a number of options and recommended all the different products. They gave us the pros and cons of each and the price point too. It was informative. However, we had a couple of issues. We ordered a professional range with a Viking label on it. So, we called the person and complained about it. Then, they sent out someone to fix it and it was fixed yesterday. Also, the LED light was not working on one of the double French ovens for some reason but the oven was working. The guy who did he fix said he would submit another ticket for us to order the part then they will come to fix it. Other than that, the quality of my Viking is good. I am happy with it and compared with Sub-Zero, which is one of the main competition, Viking has a good price. It is also well embossed.

Ive had Viking products before and I heard about the Viking refrigerator from friends and people whove had Viking appliances. My son-in-law works for a company thats owned by Viking, so I got the friends-and-family deal, and it was a great deal. I like the French doors. In fact, this is the only slide-in refrigerator that Viking makes, and it was perfect for my kitchen thats relatively small. I just couldnt justify going up to a commercial grade refrigerator with a small kitchen. I also love the components of the freezer units. There are different areas where I can freeze things. Its very compact and efficient.I had a few questions regarding the refrigerator and the rep pointed out how to do the adjustments. I had called the Viking headquarters in Tennessee and asked for a hard copy version of the manual, even though its available online, but I never received it. Thats an oversight on their part, but I should just go ahead and print out the manual off of the internet. But other than that, Im very happy with the refrigerator. Its great. Its perfect for my needs and its a good-looking refrigerator, too.

Poorly constructed. Gas ignition/temperature control does not work and has never worked. I purchased my range in 1997. Since then I have replaced the bi-metal gas valve 5 times and the two bake igniters 4 times and broiler igniter once. At present the right burner does not go on unless the gas valve is tapped manually with hammer or butt end of screw driver - so looks like the igniter or gas valve or both are no good again. Also, the oven door never closed evenly, leaking heat. It leaks enough heat to have burnt the exterior finish off the door. One of the oven door hinges has been broken for ever. The oven temperature is always inconsistent. The control knobs, since new have been loose with a lot of play in them. The oven floor is deformed/cracked from the heat of the burners. The wall panels are loose and sloppy and impact the sliding in and out of the racks. Viking does not offer, never has offered support, but rather will refer you to a service tech that does not understand how to get the gas range to operate properly. Dont buy it.

I’ve seen Vikings advertisements in home building magazines and I went with them because of the expected quality. The stove and the microwave-convection oven were delivered dead on arrival, and it’s now six weeks so Viking’s trying to figure out if they’re gonna replace them or not. They’ve had three technicians out and I have not heard back in two weeks despite repeated follow-up attempts. The interactions are fine, but all the parts unfortunately are on backorder and are parts that they don’t stock. And there’s no definitive timeline for when the parts will be in stock. Every time I call the call center, they say I’m supposed to expect a call from a director or BT level that can make that decision. And they keep passing along the message, but I do not get a call back. I spent a ton of money on these appliances and it’s very unfortunate that the service and quality aren’t there based on my experience so far.

Viking stove experience EVGIC365-6B SS - We have bought this stove back in 2006 in Europe. It is by far the best cooking device available on the market today. Only one extremely negative downside: We have had to replace the spark modules almost every year on average. This was the 10th time. It seems to be a design fault. You may expect that they last longer. The spark models are located fairly close to the rear burners of the stove and are only lightly protected by an thin sheet of aluminum cover. The way the blue plastic spark modules look after being replaced, it seems that the on-board electronics are cooked to the extreme as well. Whats your opinion on that re Viking guys?

Our very expensive Viking built in refrigerator keeps leaking from the freezer. It is besides other numerous problems it has developed since we bought it 1.5 ago. There is a few technicians available in the area. We also bought a Viking 6 burner range. Its been disastrous as well. We bought a Viking toaster and loved until it was recalled and deemed life threatening. Stay away from VIKING!!!

At first, we were thinking about Thermador, but the package that Viking offered with the microwave at the time coaxed us to go the Viking route so that we could have a Viking range and microwave. Were very happy with the range. It cooks phenomenally and bakes pretty evenly, which is really great. Plus, the way the dials light up at night looks pretty cool. But my favorite thing is the blue lights that light up under the lighting on the external part of the range.

We looked at all the competitors and the reviews and comments from users. The look of the unit was especially important. Then I have another house that I had a Viking oven in, and there was a failure of the lining there, and Viking replaced the oven. I was very impressed with their customer service that although a little slow, they stood behind their product. We got a six-burner and were getting used to a gas oven. Its pretty easy to clean compared to other models, which is a big plus. Were enjoying it and it works well.

I was looking for a range and didnt want one with all the bells and whistles. Viking Range was the cleanest and the simplest range I saw. I liked the fact that the Viking dealer was a private showroom, it was very nice. They had a lot of other models and stuff that I could look at. Plus, there was no high-pressure sale. However, I have two concerns for the money that I paid. One is the grate on top. The little rubber feet keep breaking off. My understanding is that the only way to fix that is to buy new grates, which is absolutely ridiculous because the grates are perfectly fine. The second is I had to have them repair the blower fan in the range. Again, I think that for the money I paid it would last a lot longer. Its still under warranty but I shouldnt expect that. I am disappointed in the grate rubber stops and the fan blower, but I love the cooktop.

We were doing a remodel, and based upon what our designers were saying, we got a really good deal on the Viking refrigerator that we received because it was a floor model for a resell value. I really like the overall quality of the fridge. When it first showed up, the icemaker wasn’t working, but it was very quickly remedied.

I bought my Viking Range at Best Buy and I love it. Pacific Sales, the company that sold me the floor model, was very helpful. We were in the middle of a remodel at our house so we were buying a refrigerator, a dishwasher, and a microwave for the counter. We looked at the Viking ones and we were kind of disappointed with them. They didnt live up to the Viking quality. Also, the salespeople there told us that they are actually made for Viking by another company because people want the Viking line and matching appliances. Nevertheless, Ive always liked Viking gas ranges because theyre most well known for their commercial type features. Ive liked the cooktop most of all because I like cooking with gas. In sum, my experience with Viking Ranges has been fantastic.

Viking ranges and service is excellent! I have a 10 year old 60 that works perfectly and I perform all my own maintenance. Viking support and technical support has always been excellent! I have 20 years experience and can tell you these are the best! Read the complaints and you will see that many of these are user or installation error & no fault of the product. We love our Viking!

When the Viking refrigerator and the wine cooler were brought in by the installers, they damaged the handlebars and two of them had scratches. They hit the door entry area, too, so they damaged that as well and my contractor had to fix it for us. The two refrigerators were also not installed the way I wanted them to be installed and the doors were not in line with each other, so they were a bit off. Theres also a half an ounce of leak periodically occurring on the wine cooler side. The installers set the refrigerators in and put in the backing for them to be stabilized. They leveled it a bit and locked it into that 2x4 in the back. Then they left without installing the trim kit so my carpenter had to figure out how to put it in. The trim kit was for the refrigerator but we ended up installing it on the wine cooler side since that didn’t have a trim kit. Ben, from the Odmus Company, told me that I was supposed to use the trim kits for both sides, the refrigerator and the wine cooler, to make them look right and uniform. He said he would install them for me so I should get them. So I ordered another trim kit for the refrigerator but later, he said that there was supposed to be another kit for the refrigerator as well. This was never brought to my attention until months after I purchased the items, so I’m disappointed about that. I paid $1,000 for the installation and trim kits thinking that the installers would finish the job and do it correctly, but it wasn’t done so. I reported it to Viking and to the store manager, but I never received any calls from BestBuy about this issue. It’s been five months since I bought the refrigerators. BestBuy held on to them for me until I was ready for the installation, then they were installed in my house two months ago.I talked to someone from BestBuy last month and told them about my problems with the installation process. They got the original installer back to help me and they’re going to replace the handles, straighten out the doors for me and install the trim. But most of the work has been done already, so I dont see why I have to pay for the installation when the installers didn’t install anything. They just delivered the items and set them up. Other than that, I love the Viking refrigerator and the cooler, except for the leakage. They’re great refrigerators and I would recommend them to others. Since the installation process is the most difficult job, people have to make sure that Viking would do everything that they’re supposed to do and that they complete the job.

Purchased one three years ago and are currently on our 7th repair visit. Reached out to customer support and there is none. Our latest issue was with the heat pump. Just melted the wires. Checked and they had a recall but it started with models later than ours. This is truly a safety hazard. Not to mention we paid twice what you would normally pay for a dishwasher based on the name and reputation of Viking appliances. We totally regret that decision. No product support, no customer support, how embarrassing.

I bought 1st one mid Year 2015, the panel buttons caved in, rendering the microwave unusable, at 18 months. Purchase a second identical microwave July 2018.Second microwave had no updraft of exhaust, tons of exhaust flow from the top, repairman couldn’t determine where exhaust was coming from. Magnetron did not operate properly microwave, sounded as if motor was straining, lagging and power was not even. Excessive condensation built up inside door. Viking replaced microwave instead of trying to fix it. It took about a month to get replacement. I received a call at 445 that installer was Enroute and should be here by 6pm same day.Last night I got the 3rd otr microwave, in 3 years. Mentioned that updraft exhaust was not good, microwave #1 had excellent exhaust (updraft). Was told by installer that these don’t really operate that well. Probably the most honest thing I’ve heard. Love my Viking range. Hate the microwave, wouldn’t buy another Viking microwave, yes I realize 80% are made by Sharp. Would look to another brand.

We have owned many Viking appliances over the years. Our most recent purchases have been a $5,000.00 freestanding gas range (VGSC530-4B) with 2 safety recall problems. Very inconvenient and required 2 days of my time to coordinate service people and repairs. Second, an undercounter microwave oven (VMOD240) which cost $1,300.00 and has a cheap plastic keypad. The finish started wearing off of the numbers within 18 months of normal use (by 2 people). Now it looks unsightly and dirty even though it is clean. I just ordered a replacement keypad part which cost $90... ridiculous for a strip of plastic. A microwave this expensive should be of higher quality and last longer. Also, over the phone, Viking customer service representatives can be snooty and surly. Hello... I am a C U S T O M E R... who has spent a significant amount of money on your products. Maybe you should be nice!! I will consider purchasing appliances from another manufacturer for my next project.

Ive known Viking forever and I bought the range because of the brand. I like the look and the construction. Its quality is good. But when I bought it three years ago, the person I had spoken with wasnt very knowledgeable.

We have used Viking products in the past and really liked it. We have a Viking range and an oven, a cooktop stove, and a microwave so we got a refrigerator and it matched everything else. Weve been using it for about a month now and so far, its good. The experience is absolutely great. Its pleasurable and hassle-free. The only thing is its not the easiest thing in the world to level in comparison to any other fridge that Ive had. But its not that big of a deal and we got it leveled. Other than that, everything is absolutely fantastic.

I love my Viking range and I am happy with it. The range is of high quality. The Viking’s team was great at getting the people to fix the little knick-knack that we had with the door, and they were pretty good.

We got the stove through Albert Lee Appliances. The most remarkable thing about the purchase was this promotional thing and I got the cookware from Viking for free. It is the finest cookware Ive ever had in my life. We ordered the stove in the middle of the pandemic and it came pretty quick. The stove has awesome quality. We love it. Its great. It gets to temperature pretty fast, and then it holds it really well. Weve always had a Viking, and when we built the house were in now, we bought a Viking and the stove lasted for 22 years. It was still working, but we thought we should replace it after 22 years.

We did a kitchen remodel in 2005. Just like all of you, we thought we were buying the top of the line appliances. We have replaced the hinges twice, the freezer seal, the icemaker three times, had water flowing out of the corner of the bottom freezer, the alarm going off constantly, and now - a refrigerant leak. We were told that it is a ten-hour repair for two repairmen - approx. $1800! We are going to buy a new unit this weekend, and you can bet that it will not be a Viking. If there is a class action suit....count me in!

Our Viking Range is beautiful and it cooks very well. It actually cooks quicker than my former range. It looks very nice to the eye and thats really why we chose our specific model. However, our door isnt level. The right side of the door sticks out further than the left side. So, the light is often on.

My experience with Viking has been disappointing. We have a suite in the kitchen of everything Viking. The stove is now clicking every time I light something. The door of the refrigerator already had to be repaired and its ice makers drawer cant be pulled out smoothly ever since. The ovens door also had to be repaired because it was bent, and it took them eight months to get the part. Viking, however, constantly called me back to say they were still trying to get it or theyd gotten a part in and it was broken so theyre waiting again. They were really good about keeping me informed.