I looked at Viking Ranges and the Wolf Stove thats in the same townhomes that we have and I liked the styling of Viking more. It was also on sale so I found a better deal on it. I like the Vikings quality a lot. I liked that its more mechanical and not as electronically based so I dont have to worry about a computer system going out. I like the broiler underneath it - its awesome. I also like the gas ring that has got different level of flames coming out, so the heats pushed up more. Those are whats great. But I really dont like how the oven vents at the back get so hot. The guy who sold it to us was a nice salesperson and I had a technician come out as well who was good. The Viking Range is high quality and I had a professional experience with the company.

We got a stove and some other appliances. The stove, we had issue with. Its a gas stove. The proper gas nozzle apertures were requested when we ordered it but they were not sent. And there were some issues between our local dealer getting that correct nozzle. That took time. And during the installation, the installers broke a piece of the stove or the oven. And it took two times to get the correct part. They got it the first time and they installed it, and the local people who were our installers and our repairer as well, said, “This isnt right.” So it went back to Viking. We talked to somebody. Got it right. And same thing with those nozzles. It wasnt done correct the first time. I dont know where that issue lies, if it was with our local person not being able to articulate what was properly needed, or Viking not understanding or sending the wrong piece altogether.We chose Viking for several reasons. The aesthetics of it, how it looks, the way it would fit into our kitchen, the design, and its reliability, that it was a very good brand. I like how, when we open the doors, they feel substantial. Most refrigerator and freezer doors, you open them, they feel lightweight and not put together well. The Viking, when you open it up, that door is heavy. Its not heavy like I cant open it. But it feels very substantial, that I have something there that would hold up and done well.

I am designing a kitchen renovation where the customer wants a Viking range plus exhaust hood. It is impossible to get any information from either local suppliers or Viking itself. For example, simple information as the dimensions of the warming shelf or how to connect and support the wall hood are not provided. Calls to Viking are unanswered. This speaks to the response of Viking to their potential customers - beware!

I liked the styling of the refrigerator. I bought it from a retailer. It just took a long time. But the quality is good.

I bought a Viking range because of the way its made and its performance. It’s the second one that I bought. I sold my other home and the new buyers wanted that range. There was nothing else on the market I would look at. I would buy it again. There isnt anything I dislike about the range. It does a beautiful job. The design is beautiful too. I love the style and what it does. Everything is great on the stove. I wish I had a proofing feature though because I bake a lot.

After I bought Viking appliances, Ive been having problems, and the products are less than two years old. In the first year, we had a problem with the dishwasher. Something went wrong. But they came out and fixed it. Then we had a problem with the refrigerator. The heater for the ice maker didnt work, so there was water pooling at the bottom and then flat out. They came and they changed the heater one time. Then a week later, the same thing, water was coming out again. They said there was some piece over there that was missing. I was disappointed. A $10,000 refrigerator, and within two years, we have problems. For products like these, it should have a longer warranty than one year. But I like it. It has all the features that I need. Its a stainless steel finish but it has a scratch. Theres a stainless steel repair kit that I have to get to polish it back to before.

My husband and I completed our renovations in May 2018. We have had issues with the microwave drawer and the oven since we finished our kitchen. The panels were defected on both and we had to set up at least 4/5 appointments with the authorized service provider until the matters were remedied. Fast forward to January 2019 - the oven does not work above 300 degrees. I was advised by Viking that service can schedule an appointment to look at the oven in mid February!!! After several calls, we were scheduled for service today. When nobody arrived - we were advised that Viking canceled the appointment 3 days ago, never advising us of the change. Not only does the product fail to meet its reputation, the customer service at Viking is reason alone never to buy another Viking product.

This is the best oven Ive ever used and Ive used some fancy gas ovens. Water boils in like 2 minutes, the oven heats up insanely quickly. Prior to this, I wasnt a fan of electric ranges, Im never going back to inefficient gas ovens.

Have a VCSB5482DSS which replaced a VCSB48OSS. Same problems. Its a nightmare. It leaked from a part that I had to identify then the pan constantly overflows because the heating element doesnt work to evaporate the water and the ice maker doesnt work. Viking gave me a half priced new refrigerator replacement. It was still $6000 plus. THE SAME EXACT PROBLEMS!!! NIGHTMARE. NEVER BUY A VIKING REFRIGERATOR.

The quality of the Viking stove is not up to the price that I paid it for. The quality is extremely poor. Ive had numerous problems with it and working with the company for any issues that Ive had has been extremely difficult and poor. Theyre not very helpful and Ive given up working with them. Be very leery with Viking.

Ive been happy with my VIking so far. The oven we purchased is kind of small though. It would be nice if it was a little bit bigger.

We saw at Best Buy that they had some Viking Ranges along with some other commercial brands. My wife was interested in a gas range with a black porcelain top. It came down to styling for us and we ended up with one from Viking. We like the appearance. However, Best Buys people really didn’t know a whole lot about Viking. Viking had a promotion going on with their commercial ranges where they provided a free dishwasher. Because we didn’t buy the professional line, we couldn’t get that promotion. It was a little disappointing ‘cause the stove we bought costs as much or more than the original professional model we were going to purchase. We’re also having problems with the Viking range as the oven hasn’t worked from day one and weve had it for over a month. We have an open service call right now and we’re waiting for parts. The service guy was out once but he didn’t have the right parts. He has to come back and hopefully, itll be this week. We had a Samsung top-of-the-line Chef Collection gas range in our old house right before this Viking range and it caused us nothing but grief. It’s a little disappointing for us to move up to Viking, which should be a higher class, and now we’re having problems with our brand new range. My wife likes the heat control of the Viking range, though, and that it simmers much better than the Samsung did. She loves the cooktop. At this point, the Viking range has a great appearance but questionable reliability.

I chose Viking for its reputation but my range doesnt work. It just clicks away. It won’t simmer and it can’t light the oven. I have to put it on broiler first. Viking sent somebody to fix it, but they never fixed it. It was temporarily fixed. Now, it’s broken again. It’s only a couple months old. So we contacted the appliance store that we purchased it from and they also put another service ticket. However, it was not a good time and I didn’t want anybody in the house when they called. So now, I need somebody to get out here and fix my stove. It’s a lovely cooking apparatus but it has to work better than this.

Im a hobby chef and I like the Viking we have in some vacation homes, the more expensive ones. And I love the old ones. 10 years old, 15 years old, or brand new. A Viking is a Viking. Im very happy with my Viking range. I have the 8-burner range with the dual oven, all-gas. But the broiler comes on and shuts off after three minutes. So, theyre gonna put a new one in to fix it. Other than that, it has convections, the lights, the temperature control, the small one and the big one, the lights and the knobs. I truly like everything about the range and I will not want anything else. Our Viking Dishwasher is my problem. It has been repaired four times now. They came out as soon as they could. They fixed it and then they had to come back, then they fixed it again. Either they are not very knowledgeable about the dishwasher or the dishwasher really has a serious problem. First, the mechanic was out two times for the lock. Then the dishwasher ran all night twice and the kitchen was really hot and then they put a new electric board, which was underneath the dishwasher. Now, every once in awhile, when I close the door and I want to put the program in, whether pot scrub or normal wash or what, it doesnt come on. You have to do it two or three times. Im not happy with it.

My first issue was that EVERY drawer cracked and they refused to replace them when it was clear that the initial cracks happened at installation. Pirch, where I bought the unit, did the honorable thing and resent new ones. This was in the 5th moment of ownership. Thanks Viking! My Viking fridge is now completely out after 9 months and they will get to me after 10 days because they are busy, despite the fact that I told them I have small children. They use 3rd parties who dont care about anything, except to bill Viking. They allege to have fixed their issues and service with the ownership, but that BS as the product is not impressive and the service is a zero. I gave 2 stars for the products good looks, but its all downhill after that, especially after 13k spent! Pos note: Customer Service lady was friendly/respectful.

One year into our viking kitchen we have been completely satisfied with the gas range top, French door oven, warming drawer and microwave. Everything has worked first rate. We would recommend to anyone looking for a high end appliance.

First issue: Self Cleaning never worked. Wiring problem. Had to pay out of pocket. Second issue: Turned on the self cleaning this morning on the large oven and the inside glass blew up inside. Thank goodness I was home. Scary when an upscale appliance goes south. Anyone had that happen? Please advise.

Viking is a high-end appliance which was in the price range that I wanted to spend on. So I spent $10,000 on a Viking refrigerator. However, its ice machine had not been working and Ive had to have it repaired three times in six months which doesnt make me happy though I didnt have to pay for the repairs. But I love the refrigerators look and quality, and its got beautiful lighting. Shelving is more than enough for me and my husband though it wasnt as big as I thought it was. I also had a wonderful time with the Viking dealer and they were absolutely helpful throughout that process of having to come fix it. It was an amenable experience.

Our Viking microwave oven stopped working and the parts took over two weeks to come into the warranty service company. That part arrived broken (or the service man broke it) and we waited another three weeks for the part to arrive. The part was in stock according to the Viking parts rep, so that delay is not acceptable. The functioning of both the microwave and oven are fine not great (cant use timer on microwave if its heating something and its unclear when the oven has reached the desired preheat temperature). All these issues make it highly doubtful wed purchase or recommend Viking again.

The Viking range was so pretty. I got one thats jet black with rose gold accent. Its one of my fancy splurges for the kitchen. My house was being renovated and the designer did all of the ordering. The installation of the range was easy. They had a nice team come in and set everything up and level it. The range works really well. I like the fact that youre not actually sitting the pot on the burner. Youre sitting it on the little metal thing above the burner. Its set up pretty high from the burner. Theres an indentation in the burner so the flame is set down in the indentation, which means that it keeps you further away from the flame. You have to work very hard to burn yourself. Thats a really nice safety feature. The range also works quickly. There are lots of options on how to set the temperature. I like the fact that the knobs light up when a particular burner is being used because its also easy to know if a burner is on. If the pilot light didnt light, you dont have to worry about gas flowing because the light is on will tell you which burner is active.

I like the idea that Viking is made in the US. I also like the idea of the prestige of the brand. I fix and flip houses so whenever I have it in the budget, Id like to go Viking because it helps with the resale. Their customer service is very accommodating. There is a bit of a challenge of me being on the West Coast and them mostly in the South and the Eastern Time Zone. But I have no complaints. I like the styling of what they do. I like the industrial look of them and how the range fits into a home. Sometimes, the Viking ovens can run hotter than they should. So I had a crispy turkey for Thanksgiving. But that was kind of my fault.

I heard good things about Viking Ranges. Their price was reasonable, too, so I bought one. I live in San Luis Obispo County and I couldn’t get it delivered to my home. So I had to pick it up myself. I have it for less than a month now and so far, the quality is good. I had another stove that had every bells and whistles on it and everything was breaking on that. I like the fact that my Viking doesn’t have a lot of bells and whistles. I spent that kind of money on a stove and I didn’t want things to be breaking all the time.

We just bought the Viking 5 series. The grate started flaking when I first used it and left black flakes on the stove. And to make it worse the stove discolors with just the most basic use and it requires serious scrubbing to get the grime off the stainless steel part around the burner. This is absolutely not what I expected when I paid over $3500 for this cooktop range.

Our order, which was installed in Dec. 2016, included a 7 series propane cook top, 5 series oven, 3 series upgrade dish washer, 48 side by side refrigerator, and 950 cfm downdraft vent system. The washer has been the most disappointing appliance of the lot. It has less capacity inside than our previous Kenmore washer and weve had to replace the racks due to a binding problem. There is also an intermittent problem with the control panel on the washer. On the cook top, the small burner does not light reliably and the design of the cook top makes cleanup a real chore after every use. The performance of the cook top, oven, and refrigerator is great other than the problems mentioned.

My choices are limited when I go to 36-inches as far as the manufacturers. Viking was one of them. And at the time, they gave an incentive. When I bought the range, I got a free Viking dishwasher. The quality is good. When the range was delivered, there were some scratches on it. The store that I purchased it from had somebody come out and take care of it. I used the broiler six months after I bought the range and it didnt work. So, the appliance store sent out whoever they use for repairs and service and they were able to fix the problem.The one question I have is why when you go to a 36-inch range, Viking doesnt offer a self-cleaning oven. Also, the 36-inch range is more of a commercial range. Because we pay a good amount for these ranges, Viking should give a tutorial after they install it. How to use it, what to look for, how to clean it. That would be helpful.

I wanted a red refrigerator and we found one from Viking Refrigeration. Our decorator also told me that this was the largest refrigerator and freezer and they had good reviews. However, Im not real happy with it. Weve been in the house for a while and Im still waiting for the icemaker to work and Im having a problem with the Viking hood too. Everything else is fine. The refrigerator keeps food cold.

We have owned our Viking refrigerator for about 8 years, it has been an awful experience regarding appliance ownership having been serviced several times and still giving us fits regarding. Ice cubes fall out of the freezer when opened, the fan does not circulate properly and the circuit board has been advised we need to replace at a cost of $1,500+, more than half of what we paid. I will not purchase another Viking product for as long as I live!

The quality of the Viking refrigerator is a little poor. Ive got a few issues with the fridge. We had someone come in. It looked like the door is not closing as it should. The alignment is off. So we are looking to call them back again. But otherwise, we are very satisfied with the fridge.

I bought a new Viking 48” side by side fridge freezer 10 years ago and had the kitchen built around it. It looks fantastic and I felt pretty smug thinking I had a sub zero look but for a fraction of the price. However, 2 months ago it suddenly failed and started heating up rather than cooling. Here is the problem - I’m in the UK and Viking no longer trade in the UK. Despite contacting Viking numerous times I am yet to find an accredited engineer that will touch it. Quote “ I used to work on them but it got so difficult to get parts”. I found a local engineer who has serviced it and replaced the refrigerant but it is still faulty and now he tells me there must be an internal leak and therefore impossible to fix. So I have a £6,000+ fridge freezer which is useless and being more than 300kg in weight I don’t even know how I can remove it. To date Viking has offered no advice or help. No customer service whatsoever.

We bought all new Viking appliances for our new home 4 years ago. After spending $20,000 on them we have had nothing but problems. The refrigerator has quit working 4 times and the latest estimate to repair it was $2,000! The dishwasher has quit twice, the microwave twice and the stove has been repaired twice. The only thing that has been trouble free is the gas range top. Dont buy Viking. It is junk!

Wish I had never chosen Viking for my kitchen, huge mistake. The dishwasher is worse than a cheap $300 Maytag. Its broke down 3 times in 4 years, even when it worked it was junk, didnt even dry dishes. My advice, buy a KitchenAid or Bosch for your appliance. Youll be sorry if you choose Viking. They dont stand behind their products and its costly to fix anything. I wouldnt be surprised if they go out of business soon.

The Viking is not a minute fraction of what I think it should have been and expected. The customer service is absolutely miserable, had multiple problems from the start, and buying from Pacific In Store at Best Buy was a HUGE mistake. The Viking Experience which I literally looked forward to for YEARS is a massive let-down. The only positive is, I LEARNED and since I am selling my house and moving to Iowa I get to buy a high end range all over again and have it NOT be Viking! Like a nice WOLF, Thermador or Capitol. Viking can get **.

I had a Wolf and a Sub-Zero. We moved from out of state and they have a Viking stove in the house. Ive heard some good things about the Viking. Since I have a Viking stove, I got the refrigerator as well. However, Im very disappointed with the refrigerator because it was only three months old and one of the blades of one of the fans inside was already broken and another fan wasnt hooked up in the bottom. I had water dripping from the door on my fourth floor. For a brand new refrigerator and for what we paid for, that was not acceptable. My husband made the appointment to have it fixed and his interaction with Vikings customer service rep was very nice. A tech came out and it didnt take him long to fix the refrigerator.

I wont go into detail about the problems with the 2012 range, suffice to say Viking replaced it with a new model, 2017. This induction range is a dream. I love it. The oven preheats silently in less than 10 minutes, it holds a even temperature. The cooktop burners are responsive and they all work! No loud humming. The new range seems like an ongoing miracle in my kitchen. So happy with all aspects of it... and it is beautiful!

We bought the new model of Viking Refrigerator that was a little less expensive than Subzero and got better reviews. We like it and my favorite is its lighting feature. Viking Refrigerator is okay but we’re not blown away. We noticed that the icemaker doesn’t know when to stop making ice, it just overflows. It does all right keeping things cold but sometimes it’s freezing something and sometimes it’s not. It’s just bizarre, it’s like some things in a certain area of the refrigerator tend to freeze. Almost not solid frozen but get close to frozen. It looks great though. Its aesthetically pleasing. I have a cheap refrigerator in Florida that performs the same. Nonetheless, the Viking dealer was great. We got all of our appliances through them. If someone would ask about Viking, Id tell them to do the research and really find out what products work the best. Viking is a good line but I think refrigerators are overrated.

Our Viking Range was only 4 years old when a tiny part in the electronic panel broke in half. After searching for many hours for someone willing to come and fix it, we were told that most likely the whole electronic panel would have to be replaced. Not satisfied with this, we continued our research and found that this defect was very common, and that the $20 dollar part could be purchased and replaced quite easily. We found someone that ordered the part (he was the one that told us that this was quite common and that a recall should have been done on our model of range).Since being fixed, the control knob has never worked very well and was quite finicky to turn the oven on. Now, after owning this range for only 5 years, the circuit board has shorted out. Rather than spend a dime on fixing this, I would rather just throw it out and buy a new and more simply made range. DO NOT waste your money on Viking products. They do not stand behind their appliances and it is nearly impossible to find someone that will waste their time fixing them. Go with something that can be easily fixed as I believe all appliances nowadays are designed to fail hours after their warranty has expired.

We had another brand of range initially but it wasn’t performing so we switched to Viking. Weve had the Viking range in our home for two months and weve been enjoying it very much. My wife really likes the way the oven works. We feel very good about the overall quality of the product as well as its cost. But one thing that my wife is missing that was in the other stove is the temperature indicator in the oven. When a certain temperature comes up, the preheat light goes off, but she is used to seeing what the internal temperature is. All in all, though, I’d absolutely recommend the Viking range.

Like many of the reviews here, our Viking French Door fridge was a lemon and so is the new one that showed up after 6 months of service calls and spoiled food. I have now heard from a service person and the appliance delivery men that I am not alone in my issues, which are detailed by many other reviews here. I have wasted 16+ hours of my life talking to Viking and waiting for service calls. Not to mention the $100s of lost due to spoiled food from the freezing in the back of the fridge. The fact that ice spills out onto the floor every time I open the freezer is a design flaw I could have lived with, but this is unacceptable. Built my entire kitchen around this fridge and now I need to figure out how to replace it. Do yourself a favor - the reviews are true - dont buy this fridge. Viking knows its refrigerator is defective, but keep selling it.

Viking has been around for a while. We knew about the quality when we chose it. The rep was very knowledgeable and had a lot of experience, but it probably came down to when we knew about the really good price on which we got it. The quality of the range is okay although its not as well-thought-through as we might have thought it would be. The inability to effectively clean it is the most disappointing part of it. The technician who came out and serviced it knew what he was doing. He once said this is a known issue, and it just came with the range. I love my grill though, and I’m satisfied with my Viking range.

My wife and I liked the cabinetry that was in the house that we purchased except the refrigerator was a KitchenAid counter-depth. We wanted a new one but the cabinetry kinda limited us on the size because it has room for a 48-inch wide counter-depth refrigerator only. So, we went looking and KitchenAid Sub-Zero had a very solid name. Its made locally here in Chicago and it was a top consideration. However, their pricing wasn’t as favorable as the Viking which we felt had the same features and has as good a name as the Sub-Zero. So, we decided to go ahead with Viking because with them, we were able to save a little bit of additional money.Also, when we bought it, the original kitchen was done in white appliances and we decided we wanted to go with the stainless steel look to get a little more modern look. But it required a new built-in oven and a new refrigerator. And with the deal that was going on for the Viking, if you bought the oven and the refrigerator, you got a free dishwasher. So, that was another reason why the Viking brand stood out for us at the time.So far, its has a very solid refrigeration and it’s got a nice ventilation system that if there’s something that’s going bad, the whole refrigerator doesnt necessarily smell bad. It also has this great little spot on the bottom where you could put a pizza box which, with the depth of a refrigerator, is not an easy thing and it’s kinda out of the way. So, that’s a nice little feature. I like the style of the coolers as well and the fact that the drawers have an automatic soft close. So, Ive been pretty darn happy with our Viking refrigerator. We’d gone to Abt Electronics which is local here and he go-to place in Chicago. We ended up looking again online just to see what was available and found a place called the Appliance Connection. Theyre out in New York and they also sell very similar high-end appliances. And because of what the end process was gonna be, we ended up going with the Appliance Connection. It was over $1,000 that we were gonna be able to save by utilizing them as compared to using Abt. However, the delivery took over six weeks and when they delivered it, they sent two guys. But the refrigerator that we purchased weighs 500 pounds. It’s a heavy refrigerator and the two guys who delivered it said that they couldnt put in in our house. But we told them that we paid for it to go into our house. They ended up having to send another crew out three weeks later to finally get it into the house. It became a pretty big fiasco as far as we were concerned. Also, on the day that were supposed to come out, they said they were gonna be there then, apparently, their dispatch had given them a bad address or the one appointment took longer than it was supposed to, so they didn’t show on the day that they were supposed to come. All in all, I don’t think I’d ever buy from them again. But it was nothing that Viking had done. As a matter of fact, I went to Viking and complained about Appliance Connection being a reseller of their product and the next day, I was getting a manager’s call from the Appliance Connection to try and make things right. So, Viking did everything they could to try and make it as good as possible. Also, the refrigerator is in now as well as the oven. They are both great and Im very happy with them. Viking also has a great name in ranges and stoves and the double oven we got from them fit the spot. It works well and looks good. It’s very nice and phenomenal. The oven and the refrigerator are pretty close together and my wife didn’t want two different looks. She didnt want the handles to be off, for the color of the stainless steel to be slightly different, or even for the grain of the stainless steel to be slightly different. So, when you’ve decided that youre gonna go with that oven, it pushes you to go for the refrigerator as well.

We looked at all the competitors and the reviews and comments from users. The look of the unit was especially important. Then I have another house that I had a Viking oven in, and there was a failure of the lining there, and Viking replaced the oven. I was very impressed with their customer service that although a little slow, they stood behind their product. We got a six-burner and were getting used to a gas oven. Its pretty easy to clean compared to other models, which is a big plus. Were enjoying it and it works well.

We purchased an expensive free standing gas range, model VGCC530-4BSS, because we were tired of having to fix our old electric range. From day one the front knobs got hot when the oven was on for a long period of time. We never really thought too much of it until just recently when the oven would quit working after being on for a while, for example, when cooking a turkey etc. Through my own investigation, along with limited help from Viking I figured out that the oven door doesnt seal at the top. There isnt an adjustment to rectify this problem. Viking suggested new hinges, at the bargain price of $120 each, which I fail to see making any difference as this has been an issue from day one. Not to mention I removed the door, inspected the hinges and could not find anything wrong with them. I strongly feel that the only solution to this problem is to buy a new stove, one that doesnt have the Viking label on the front. This will be our first and last Viking product EVER!

So, new refrigerator and freezer to replace a defective Viking product previously installed. The installers were amateurs. They came by to survey the house to make certain they could get the equipment in, but still brought the wrong equipment to get the units in the house. They also did not bring the correct tools to complete the installation. They had to borrow from another contractor that I had working at the house and from me to get the units installed. Totally unacceptable. Finally installed, and the freezer doesnt make ice, really???After two additional trips, someone determines that the wrong switch was installed on the freezer by the factory. It took over 5 WEEKS to get this resolved, TOTALLY UNACCEPTABLE. I tried to buy American and local, I live in Mississippi, but I get torpedoed by Vikings total ineptitude at building products and by Vikings installation agents complete incompetence. I will NEVER recommend Viking for ANYTHING. Your products are totally inferior and installation is an abomination.

I like that the Viking ranges construction and the reports that I’ve seen about it, and being six burners with an extra-large oven made it a perfect match for the kitchen. The craftsmanship of the range that I got is beautiful and everything is enclosed. It has the proper sparkers to hook up the gas and the electric. And the burners are fantastic but Viking really did a great job on the engineering of the simmer. It’s beautiful. And I like that I can take the knobs off and wash them. Theyre metal and looks like they’re gonna be there for a long time.I bought my Viking range through ABT Electronics in Chicago. And the packaging was perfect and it came perfectly protected. Their giveaway, the Viking dishwasher, also helped me with the purchase and further rebates in another order is always a nice thing to have. All in all, the Viking range is a great product. And from what I’ve seen, it is really nicely engineered with all heavy cast iron components and burners, the knobs, and the interior enforcement. I haven’t seen a product that’s like this yet and the simmer is adjustable and its really nice that I can put it up or down. The range sits off the floor, too, so I can sweep underneath.

My friends have Viking Ranges and I like their price so I got one too. However, the handle on my oven door broke so I put in a service request over a month ago and their technician came and ordered the parts for the door, and I havent heard from them since. All the fans are not working either. It makes a loud noise and it doesnt heat up properly. I have no oven for over a month now and I cant get anyone to come over and fix it. I have three teenagers and I cant entertain, and I wasnt able to entertain last Easter. I sent a nasty email last week and they told me that the parts take a long time to order so Im not a happy camper. I would have been happy with it, but I cant use it. I bought it last July so it hasnt been a year yet. I think its a discontinued model thats why its giving me the trouble.

A friend of ours referred Viking Ranges to us, and it’s probably the best product and we like it. It was easy enough to use. The filter on the fridge isn’t working properly and I hear a buzzing sound every now and then. I called Viking to let them know and I also replaced the filter, but I still hear that buzzing sound, so I don’t know if that’s an issue that they have. Still, Viking is good.

Ten years ago, we saw Viking ranges when we did some other kitchen. We had bought a Samsung Dual Fuel and it was a month-old when it broke, so we sent it back. They brought us another one and that one broke too, so we decided not to go to Samsung anymore. We went out to look for a stove and where we had just remodeled our bathroom, they had a kitchen display for all their kitchen wares and were moving showroom, so all their kitchen stuff were on sale. The Viking Range was 50% off. It was $6,000 but we got it for $3,000. We were looking for a stove, so why not? Ive only had it a couple of months, but I like it. However, Im not crazy about how I cant get it to simmer low enough, and the blue light that clicks off and on, so I dont really ever know when the ovens preheated. Theres no bell that dings and says that its ready, so Im constantly looking at that light to see if it has preheated, and I wish there was. Also, I miss my drawer in the bottom where I kept all my cookie sheets and stuff, and the Viking Range doesnt have it. We had to take our microwave out and get a downdraft, and that was a bummer. It wasnt really a Viking dealer who sold it to me. It was a Fergusons Plumbing lady who did. On the other hand, one thing I do like about it real well, is the way the telescopic tray pulls out in the center.

The Viking range fits nicely in my kitchen. The convection oven is my favorite. Moreover, the reps at my Viking dealer were great. The only problem I have with the range is one of the knobs is a little scratchy to rotate.

In the last month (September 2018), I have had three door containers fall off the door and shatter on the floor when I opened the refrigerator. All three door containers broke about one week apart. In addition, my cold storage drawer handle broke (plastic). What is going on with these components? Has anyone else experienced failure. This refrigerator was purchased in 2012, along with five other stainless Viking appliances. No problems with them. Viking says there is no recall and my warranty has expired. I would Viking to step up to the plate and assist. These are solid pieces that have appeared to fracture after six years of use. I would expect other things to malfunction but not solid plastic pieces.

Bought a home with all-Viking appliances. They LOOK heavy duty, and the range certainly is. Problem is, they dont work as well or have many features available on more popular consumer brands like GE, KitchenAid, etc., that cost much, much less. Our Viking range has racks that are impossible to pull out. In our other home, our GE Monogram has beautiful ball-bearing shelves that glide fully in or out with ease. The Viking fridge has shelves and compartments that are all cracked, even though its pretty new. It beeps once in a while for no apparent reason (the door is CLOSED! ); its slow to make ice, and has no ice or water through the door. Seriously? Why would anyone pay thousands for this junk when other brands have better features, more durability and cost far less to service?

We bought a brand new house and all the appliances were Viking. The original refrigerator that was discontinued was really substandard in the sense that the design was flawed. The freezer is at the bottom half so anything that tumbled from the refrigerator fell on the freezer and the freezer frame was dented. It kept getting dented. I wasnt very happy with the quality so I had to replace that with the model that came about after it was discontinued. I was trying to replace the bottom freezer and I called their parts department and one was better, but the other was charging me $2,000 just for the bottom freezer while a new model costs $3,500. Theres just no recourse as far as their customer service. In addition, somebody recognized that the design was flawed, so they changed it. The freezer frame was no longer stainless steel. It was very very hard plastic and it didnt jut out anymore. So, its horrible that such a design was at all created. There was no quality control. We then got a new refrigerator from Best Buy and they were pretty good except for the delivery that had so much bumbling all over the place. The first people who delivered it didnt know how to handle refrigerators because the foot was dented. Im very dissatisfied with all the Viking appliances we had and Im never going to recommend Viking ever.

The store I went to had the Viking refrigerator at 18 months with no interest. But I had a horrible experience. They had a typical salesman who was just selling a product. But Im not very happy with the refrigerator. The door was bent a little and when I called the store for the warranty, they told me that I had to call Viking myself. A store should have a department to take care of the warranty for the product and not me calling 200 people to the warranty service. It was difficult. And the process that Viking had with their warranty made me feel like they didnt care about their customers. I called several times and they didnt know which companies in my area could take care of my appliance and they asked me to call the companies. I called several but they said they didnt work for Viking warranty. There was a lack of communication. If I’m a company and a customer that buys stuff in San Diego, Id know exactly which to call. It took several calls for me to get what I wanted. I had to wait for a company to come from LA, I live in San Diego, to come to my house to do my repairs. The tech showed up two weeks later. ut because he said there wasnt anything wrong with it, I had to fix the fridge myself. I work in the maintenance division.I will not buy another Viking in my life as I would have paid something cheaper with the same quality. I could have bought a GE or an Electrolux and I would have gotten the same result or better. Availability of parts is better too. I’m a reasonable person. If you spend about $14,000 on an appliance, they should treat you better. Right now, I try to order parts for my refrigerator because parts are not available. The appliance model number is also not in the system yet.

I purchased a home that was 1 year old with Viking fridge/freezer and Viking oven in 2005. We had problems with the defrost cycle of the freezer section, within a year of moving in. Ice would freeze up on the back of the freezer then defrost. I called an authorized Viking service to come and fix the problem. He came, used my hair blow dryer to melt the ice, made some adjustment and left. It happened again and again. The melting ice ruined my wood floor and I had to pay to get it replaced. Then a year later, the door started to hang crookedly. I decided to purchase a new Viking fridge/freeze, same type but newer for about $10,000. I also bought the extended warranty on it. Within 6 months, the first drawer cracked. I called the dealer and they told me my extended warranty would not cover broken drawers or shelves because that is considered wear and tear. I was completely annoyed. I tried to fix the drawer by crazy gluing it together. I also have red sticky tape wrapped around it to hold it together. I had to do the same with the cracked door shelf. Now 3 years later, I have three broken shelve doors and the broken drawer, all taped with red tape. It is absolutely disgusting the shabby quality of product that Viking builds. The oven that came with the house, the door became crooked too and doesnt close all the way. I had an authorized service come and see what could be done. Nothing! They no longer sell the hinge replacement part. I had the same problem with the printing on the oven panel too. It has worn off and I had to write the temperatures and the baking programs with a black magic marker! I also called them to find out what I could do about that and they said I would have to buy a new front panel! I am 56 years old and have had many fridges and ovens in my life. I have never had any problems with any of them. Most of them were about $1,500.00-$3000.00. I will never buy a Viking product and when I am in an appliance store, I try to stand by the Viking section for as long as I can and tell anyone considering buying a Viking to not do it! I tell them to read the reviews about Viking products first. I decided to add my review so that if I can save one person from wasting their money, I will then be a satisfied Viking customer!

Everybody says that Viking Ranges are the best ones. I bought my range from ACT Appliances and we love it. Their team was very pleasant and knew what they were talking about.

We know and we like Viking so we go Viking all the way. We have two stoves, one gas, one electric, a microwave, and a dishwasher. Theyre easy to use and everythings upfront. Everything else we buy these days, including a car, comes with a tutorial on DVDs and 48-page pamphlets just to introduce the other pamphlets. But Viking we just look at it and there it is. Our Viking refrigerator is only a few days old and so far its been fine compared to the other one, which was a disaster. Its very steady and has a door alarm. In case I get caught in a fugue like state I can always be reminded by the alarm. And everythings uniform in terms of refrigeration throughout the compartment, which we like. I also like that it has a barrier bar between in the back of the right hand door so when we’re closing it it really seals. The ice maker is good. We can turn it off if we dont want it and there are no issues about leaks and going into trays. It is very self-contained and efficient.The Viking dealer have very friendly folks. They told us about others brands, more for contrast. They didn’t try to sell us anything else. Once they saw we were going Viking they reinforced things and they were very efficient. There was a lot of communication. They called us back and forth. The driver with the appliance had called us three times telling about his route. They did exactly what they said they were going to do, price wise and in terms of the delivery date and the people who brought it in. The delivery folks were great. They spent over an hour leveling things and they did a great job. They were very careful and neat and one of the best deliveries weve had since we were here.The only thing that Id have to get used to is the bottom drawer which is a long drawer and gives good storage for the cold zone but theres nothing about that that we use right now. Although I could see for the future we might be loading different sorts of perishables in there. We have to open both doors to get that lower drawer open. Its not a problem it just culturally I hadnt been doing that. And should a friend ask me about Viking refrigeration I’d say, “If youre rich, get it.”

My friend has a Viking range and hes had it since the mid 90s. Weve been to his house and used it numerous times. When we bought our house, it had a Thermador stove range and it started to die this year. It was 20 years old and the parts were unavailable anymore and Thermador wouldnt give us anything to help us out to replace it. So we got a Viking range and we have it for a month now. We like that the cooking temperature in the oven is accurate, and that its a professional size. It has six burners which is great on holidays. During the week, I just keep a griddle on the middle too. But for holidays, its perfect for doing all that cooking. The Viking range is made well and theyre made to last, unlike the newer ovens that are out there that last four or five years, and then you have to replace them.We got the range from Gerhards and the guy that we worked with was nice but he didnt have a really good knowledge of all the brands. When the installation guys unpacked the range and put it in, I asked where was the backsplash and they told me that I had to order it extra as it didnt come with this model. I would have bought it initially with the range if I had known that it didn’t come with any backsplash because it comes flat with just a small bump in the back for the heat distribution from the oven. So the guy at the store wasnt a great salesman. We bought a dishwasher from them previously and their installers were terrible, so I was a little leery of going back. But theyre a local company that has been in business for generations. The installers for this range were much nicer than the installer for the dishwasher. So, they did a much better job. But overall, Viking is a wonderful range and Id definitely recommend them to a friend.

I love everything about my Viking range. This is probably my fourth Viking. The two homes I purchased had Viking Ranges in them previously. Then I have a home down in the Dominican Republic, and that range in there is around 30 years old. I just replaced the igniters on it, and it works like its brand new. Its amazing. I like the longevity. The price point is pretty high, but they last forever.Were still waiting on service for the range in my house. The far right bottom igniter has never worked. The service people are coming back out tomorrow, but this is their third visit. I’m a little apprehensive because they took the whole panel off on the front where there are 10 adjusting knobs. I told them, “Guys, its the igniter. I dont know if youre supposed to do that.” One tech said, “Well, I ordered this part, but my boss says its another part.” I told him, “But your boss wasnt here diagnosing it originally.” So thats kind of ass-backwards and the guy was here for about four hours. Also, Ive noticed that when I turn on the gas, sometimes the flame is higher on one side than the other. I had to keep turning on the pan when I was cooking.

We couldnt get anybody to wait on us in the Vikings dealer close to where we live, so we went elsewhere. Its nothing against Viking, because this is a place weve been buying appliances for 30 years, and normally, when you would go in there, they would always greet you and ask you what you wanted help with. However, in this particular time we went in, we just got ignored. So we ended up buying at the closest dealer listed on the Vikings website that we felt had really good customer service and it was indeed really good. Im satisfied with the quality of the range and I like its usability particularly the fact that my wife can use the oven and all four burners at the same time. Its been a joy to cook on.

I previously owned a Viking when we remodeled my kitchen. I really liked the product, but not this time around. Everything that weve ordered, theres been something wrong with it. It took us six to eight months just to receive the product because it was on back order. And then when we received it, it was damaged. We had to deal with the company we bought it from going back and forth, and it took another four months to get the replacement. They kept pushing the buck. I kept getting transferred, making calls and I wouldn’t get a callback. It was poor customer service. I love the older Viking, but I dont like the new one. Its not the same quality. My old range was great to cook on and bake on. The one I have now sometimes turns on, and sometimes it doesnt. Also, my refrigerator has been down since before Christmas and the parts have not come. I had to throw all my groceries away. So, Ive had nothing but bad luck. I just finished talking to Viking yesterday to find out how soon I can get my stuff, and the gal was very nice and helpful. And shes pushing things forward, so I really appreciate that. But I would not recommend Viking.

42 inch quiet, cool, side by side refrigerator freezer. Model VCSB5423SS. We are having the WORST experience with the ice maker. It barely produces ice. Lakeview appliance has replaced the water valve twice with no success. We are now waiting on new ice maker. VERY DISAPPOINTING.

We had Viking previously in North Carolina and liked it very much. We bought a brand-new Viking French door oven and a stove top. But the refrigerator, we bought second-hand from a friend of mine. She ended up buying a brand-new pair for almost $20,000 and we’re like, “Good God! We can’t afford that.” We asked what shell do with the others and she said shell just donate them so we bought them from her. We’ve only been using them for two weeks but we like how it’s not deep. So, everything’s not buried in the fridge. Plus, the quality is second to none.

We just bought a house and I have a whole Viking kitchen. I cook and bake and I wanted something that would be at the top end of the spectrum and Viking is quality. So far, the refrigerator’s amazing. It really keeps things cold at the right temperature and I like that whatever I pull out of there, it’s really well-chilled. Everything is working awesome.

Ive had Viking appliances for years now. However, the refrigerator had an issue with its refrigeration system that made it freeze the food in it. They sent several technicians out several times to replace its parts but they never fixed it so they replaced it. I was extremely happy with how their customer service handled the situation. They did a good job standing behind their product. With the refrigerator that we got recently, we like the little piece of box featured at the bottom of it.

We re-did our kitchen and we wanted nice appliances. I bought my Viking Refrigerator through an appliance place in Silver Spring. I researched online and I know its a high-end appliance. I also found the spec sheet and the warranty online. I bought Viking because of the name and the quality, but now, our refrigerator is a little over a year old and the icemaker broke. I have given to my daughter the cheapo refrigerator I took out of my kitchen when I bought the Viking refrigerator and that works fine. We already spent over $3000 on our Viking refrigerator and it should last longer than a little over a year. I like the refrigerator a lot with its space and the way its laid out, but I need ice and Ive been buying ice now for a couple of months. Ive owned a lot of refrigerators in my lifetime and Ive never had an icemaker go bad. Viking answered my phone calls but they were adamant. I have my own business and I dont treat my customers that way. When there is a problem, I take care of it. I was under the impression that I had a two-year warranty but Viking changes their warranty whenever they feel like it. The Viking rep told me that I should have looked at the floor model at the place where I bought it and reviewed the warranty there, but they didnt even have a floor model there. Since Im very persistent and I didnt give up, they finally agreed to supply the part after multiple phone calls. Then theyre supposed to send the part but they didnt and its another week I have to wait now. Im very disappointed for the amount of money I paid for this refrigerator. The cost to have the icemaker fixed, with the labor and everything, was $650 and that is a lot of money! I thought about getting a whole new refrigerator but they decided to replace it. So, hopefully, the new one wont go bad.

Bad motoring in refrigerator and bad fan system in freezer. I’ve talked to others with same issue. Terrible when only 5 yrs old. For the price paid it is ridiculous. It should be a recall vs a cost to consumers. Fridge model VCBB53611SS / Serial 011013R10015949.

We love our Viking stove and all the different temperatures of the cook top for the gas. Everyone I know who has a Viking has been very happy and it was something I always wanted. Its been very nice dealing with their team too.

I was doing a whole kitchen and looking for higher end appliances, and Viking was doing a good promotion for the year where if I bought a refrigerator, Id also get a dishwasher and microwave. They were also doing a rebate. Plus the Viking place in Suwanee offers classes, and thats not that far for me so we can learn more about it. This is the first gas range Ive ever had. Ive always wanted one and so far, its really good and I love it. My friends have all come over and are in awe over it.

My Viking refrigerator is of excellent quality. I like the functionality and the design. The efficient use of space has been my favorite.

The door hinges don’t work on a 5000 stove. Are you kidding me?! It needs oven hinges; it falls and hits the floor. The glass seal is falling out. Overall, it’s a real piece of **!

We built a new home last year and we liked the Viking products that we’ve had in our other home. The quality of the refrigeration from Viking is great. The only thing that I have not liked about it is they’re not very deep, especially the shelves, because I was used to a deeper refrigerator. But it’s great as far as the performance. I have the Viking All Refrigerator and I like that our freezer is separate. Their team members were great and we ended up buying all of our appliances from Morrison in Midland, Texas and Kay there was absolutely wonderful.

My mom had the 36-inch Viking range for a while. She referred Viking and I know Viking appliances last longer. My refrigerator is basic, but I like the way it looks. The chill drawer for the beer and sodas is nice to have. We bought the fridge from Best Buy. They were okay, but they werent Viking-trained. They knew it was a high-end refrigerator and that was it. However, Pacific Appliance, the dealer, should stop using third party people. It was a floor model and it didnt come with a manual. I had to download everything. The guy told us that we should just go on YouTube and learn how to adjust the doors ourselves, and thats why we had to call an actual Viking person to help us out. Even though it was a floor model, they still went ahead and replaced the ice maker just to make sure thats working perfectly and the fridge has been working perfectly since.

We have had Viking for the past 12 years. I chose to buy Viking because I love to cook and I love the way you can cook and the refrigeration and the ovens work. This refrigeration we have has improved a lot from the one that we had before. My favorite thing about it is that the fruits last a little bit longer than a regular refrigerator and that the door works better because it’s make out of solid material. But I’ve been having a lot of trouble taking the stickers out of the inside of the refrigerator. I had tried everything and I still have two and a half stickers that I haven’t been able to take away. Also, its a little expensive but I will highly recommend Viking.

Im enjoying my Viking Refrigerator. It has great lighting. The shelf space has a nice arrangement. Theres a lot of storage on the doors. I was particularly interested in a drawer freezer, and a one door upper unit versus side by side and it fit the bill. I also was interested in customizing the front of the fridge and it was able to accommodate that as well. I had a problem with one of the door shelves, and it was replaced. So that was fine.

I like Vikings refrigerator and its use of space. But Im not crazy about the bottom drawer. Many times when I would open it, the sliding drawers would get stuck. The baskets would move and then everything would get crushed. But other than that, everythings good and I would recommend it.

I sent in a big complaint to Viking and I’m getting very poor service. I spent $25,000 on a new suite of Viking and had it installed by a professional and several things went wrong. The first thing, I had a 700 series range top and the Downdraft. When we got them, there was a gap between the back of the Downdraft and the back of the range top so I called my retailer Appliance Works and they were excellent in everything we did. I said, “Isn’t there a trim or something like that?” He goes, ”Well, let me call my district sales manager.” He did that and then he said, “Oh, yeah. You need a trim piece.” So we got an installer here which I paid money for. I had to wait a week and a half and I had to pay for it to have that trim sent to me. We got the back trim and the installer started to install it. Then it stuck out an inch longer than the sides of the range top. I said, “This doesn’t look right.” So I called them back and he called back the district sales manager and the district sales manager said, “Oh, yeah. There’s side trim that goes with that. I had the installer come back again so I paid more money for an installer every time the man showed up. Then I got the side trim and he fixed it. We had to cut it off because of the of the configuration. Ive incurred another $300 to bring the installers back to do the trimming. It was not an easy task to install these range tops and all of these, especially the Downdraft, and the instructions were very vague. We’ve finished a brand-new renovation so then we hooked up the dishwasher and it didn’t work. There was an “error code 02” flashing. Nowhere in any of the brochures or online does it say what the hell error code 02 means. E02. The system was giving me a code of something wrong and there was no way to determine what that error was. So I called my retail manager back again and they said, “Oh yeah. E02 means there’s a lack of water supply. I said, “Lack of water supply? That doesn’t make sense.” I had to call the installer back again and it had been twice because they were trying to figure out what was going on and they weren’t sure what it would look like. It was starting to work then it would shut off and the error code was last. He took the front panel off and the darn hose that drives the water to the washer that was installed by the manufacturer was bent. It’s a reinforced hose with metal in it and the purpose of the metal is so that it doesn’t bend easily. However, when it does bend, then it’s a permanent kink and it restricts the water to flow. What had happened was the hose was too long and somebody forced it into the receptacle that you have to hook to when you install the water. The hose was bent therefore there was a lack of water supply. We had to cut that off, installed it, and the dishwasher works fine now. Then, I got a service call in on another issue. When I was checking the washer out, a lot of times I’d press the P and nothing would happen and the codes wouldn’t work. It wouldn’t come up and give me an option whether I wanted it on quick wash or extra duty wash or cleaning. So I called the customer service and said all of these to the Viking customer service. Another issue was that he referred it to the people here in Salisbury as a service center. I don’t want to work with these people because I gave them the option of buying Viking through them. They were charging me $3,000 more and charging me for every nut and bolt they thought they would need to install it so I went elsewhere. So I called back my retailer and he said he’ll put another service order and I have yet to hear about that warranty schedule being done. Third issue, I went to register these stuff and everything worked fine. But I tried to register the dishwasher and it said, “Well, you can’t register. Your numbers are invalid.” So I called Viking and the lady was nice and she went, “Oh, you have to add a 1 to your model number in order to register.” I said, “Really. That’s nice to know. Can you do that for me?” She said, “Yes. But if I register it, you can’t see it on your account.” The whole purpose of registering this stuff is that if you have warranty work, people can go look and see what’s going on, that it’s a bona fide, the date of sale, and all that other stuff. But if you register it over the phone, then it’s not on my account and unless you ask for it specifically through customer service, you can’t verify that this system was purchased through Viking on a certain date. I went back and registered with adding the 1 so there’s a glitch in the IT system there. Then I tried to register my Downdraft and I can’t do it even though it’s covered on their site. I called back Viking service and they said, “That’s right. We can register the Downdraft on the system. You can’t. But we can register it for you.” And I said, “Yeah. Let me ask you this. If you register it for me, I’ll bet you I can’t see it on my account. Is that correct?” They replied, “Yup. That’s right.” I sent all of these to Viking customer service and sent a long letter that went over each of those things and all the details. After three weeks, I had heard nothing. Two days after I had sent the initial e-mail, I sent a note back to customer service, “Can you at least acknowledge receipt of my e-mail about these problems?” They replied, “Yup. We got it. Upper-level management is looking at it and will get back to you.” After about two and a half weeks, I called back and the first lady I talked to said, “I’ll look into it and I’ll call you back.” She never called me back after two days so I called again and I got a hold of a young man who was very helpful to a point. Within that day, he provided information back and said it’s been passed to the district sales manager for action. I said, “Well, I didn’t ask for reimbursement but I did tell you that I had spent over $500 in additional charges to have this stuff installed and fixed. Because of these issues, I’m still waiting for warranty work and not to mention your other problems with IT, so I’d really like a response from you all.” The only response that I’ve received to date is that they’ve passed the information on to the district sales manager who has had this action for three weeks and I haven’t heard a thing from her. The retailer which is up in Easton, Maryland, said they have continual problems with this district sales manager. She never returns the calls. She’s had the action when the second trim kit was ordered back to the stove again. He passed her the action and said, “Look. You need to do something with this customer.” I had never heard anything from her about reimbursing me for the money Ive already spent to pay for the trim kit or doing something to acknowledge the fact that I had had serious problems with this $25,000 set and I haven’t even used it yet. I don’t know what the status is but this district sales manager is not helping Viking image whatsoever.

The builder of our home referred us to an appliance place and we ended up with a Viking refrigerator because of the style. We also like the freezer at the bottom. Its three years old now. However, the ice makers broken which is not great. We called and were working on the repair but its taken several weeks.

Every time I open the drawer, theres too much ice in the ice bin and it would spill out all over the floor. Viking is saying that it’s the design flaw and they wont send anybody out to look at it. Im not happy about it at all. I’ve had it for a year now and it was still under the warranty period although it has since expired. We designed the whole cabinetry around the fridge and I don’t wanna just swap it out. That would not be a great result but I am worried. Otherwise, it’s a good fridge and I like it. It has a nice base and it does what it supposed to do. It looks good and it works. There’s a special temperature drawer in the bottom, which is kinda cool, but it’s nothing I really use.

Viking Professional Stainless Steel Double Oven FIRE - Chatting with company, I started preheating oven. In about 15 minutes a small explosion and fire broke out in the oven. In a shocked panic I turned off the oven and grabbed the baking soda. If I hadnt been still in the kitchen chatting, this event would of burned down my house. I called my insurance and they said they would not cover the oven because the house did not burn down. Called Viking and they acted matter of fact like this is an everyday occurrence with their customers and told me to call an authorized repairman. Five hundred dollars later and a lot of elbow grease, it works again but the experience was very frightening!

Im a chef and Ive been a Viking fan for the longest time. Ive been waiting to have it. I totally saved to have the money up to have a Viking kitchen. People come in and they go Wow. I dont know if theyre amazed by the performance or maybe the way it looks. Maybe it looks expensive, especially the microwave. I press the button and it pulls up and people freak out. I also have an oven and a fridge. My fridge is good and beautiful. It keeps the food fresh. Its classy and its nice. It has the part where if I wanna put the pizza in the bottom theres a storage for that. I love it however I got some issues that theyre supposed to take care of but because of the Coronavirus, I dont know what happened. Overall Viking is the best. They have a little competition there, but its not as good. What I like about Viking is it has a bold look to it and when you see it in the kitchen, it stands out. Im pretty happy and my kitchen is very exotic. I am satisfied all the way.

My Viking refrigerator meets expectations. Ive had a Sub-Zero before and it seems to be in line with my experience with Sub-Zero. I really like the pizza box feature. You could fit a whole pizza box on the shelf, which is pretty cool. I have one of those refrigerators on top and freezer on the bottom but it was fairly wide. Theres also some sort of ion sculpture. Im happy with my refrigerator. I also have the microwave, the hood, the range, and two ovens, and a dishwasher all from Viking. Ive been very happy with them. Its a well-made quality manufacturer of appliances and I would recommend Viking.

When looking at other competitors of theirs, Vivint could step the design up a little bit. But for the price point, the refrigerator is doing what I would expect it to be doing. I havent had any issues in comparison to other issues Ive had or are having with Vikings other products such as the freestanding range. The performance has not been as expected. Ive been having some issues with the oven specifically and the griddle not working. Theyve sent some technicians multiple times who tried to fix it but its still not working. Im trying out to see about getting a replacement or refund since it’s been over four times now. Theyre easy to contact so Ill give them a 10 or an A+ for that but the follow up is lacking. Im having to follow up with them as to whats going. Ive recently had to request an escalation to try to get information because they dont have much to go by based off of what theyre waiting on with their contracted vendor.

We purchased a complete Viking kitchen package from Pacific Sales and it was delivered on 11/04/2008. Appliances were installed in late November. So far in less than 4 years, we have had problems of malfunction with every single appliance. But by far, the worst is the 30 stove # VGCC5304BSS. On March 31, 2012, we had to have the convection oven motor replaced at a cost of $661.19. After it was replaced, we realized from the sound of it that the motor had not been working properly from the start. We also asked the repairman to look at why the oven would sometimes ignite and other times, nothing for days. He was not able to recreate the problem and left about 4 pm. At 5 pm, I went in to turn the oven on to cook for a party and, no oven. He returned the next day and said he thought it was the control board. He returned on 5/5/2012 and at a cost of $447.36, replaced the control board. Less than four months later, 9/4/2012, I went in to cook dinner and turn the stove on and, once again, nothing. I have tried repeatedly over the last few days but zilch! I had a cheap Hotpoint for 20 years that worked better than this piece of **! I am once again waiting for the repairman to come out this Saturday and I fully expect I will once again be asked to shell out several hundred dollars. I think everyone who has a problem with Viking should complain to the store where they bought it until Viking gets heat (no pun intended) from the places they expect to push their garbage off on people who still believe in the Viking name. As, for me, never again!

I chose Viking for their reputation, the quality and the design but I didn’t have a time to go in to make the purchase so I did everything over the phone and it was great. Ive had the Viking range for about a year and a half now and its great. It was a little pricey but if its something you really want and you believe that youre gonna use all the time, its definitely a good investment. One of the springs on mine was a little faulty but I dont think it affected the quality. I just wish that the warranty was more user-friendly, in that they would contact you to update their warranty. I didn’t know that I wasn’t registered under warranty so after I had to get it serviced. That aside, I like the convection action. It circulates the heat and allows me to check on it.

Viking Range is a good range and we havent had any issues with it. It looks commercial grade but for residential. I like the quality and it cooks well. Also, their representative was helpful.

Were really glad we went with a Viking range. The only thing is the instruction manual could be a little bit better. The oven has a little light when it comes on and when we set the temperature and the light goes out, that means it has reached the desired temperature. It doesnt say that in the manual. Other than that, everything is working well.

Were happy with the Viking range. I like the gas burners and the functionality of the oven itself. Their customer service overall was good when I called them to resolve a problem. They were responsive and positive.

In our kitchen, we have a Viking cooktop and a Viking dishwasher. So, when we moved into this house, we decided to go with Viking to complete the set and for the quality. I purchased a Viking Series 5 built-in refrigerator through Best Buy. It was delivered and installed, and it was working fine for about two days. Then, one of the hinges seemed to have broken on the door. I went back to Best Buy and told them about it. They said they would order a new one and have it delivered, take the old one and send it back. This was about six weeks ago and the new one was supposed to show up yesterday. I got a phone call in the morning saying that it was not gonna show up. Its been quite frustrating to call me the day its supposed to arrive and tell me that it was not gonna come. They scheduled a day that it might come which is for August 28th but I got three different emails, which all say 28th, 29th, and 31st. So, I dont know what day its actually coming at this point.Originally, I thought it was only gonna be five weeks. So, they offered for me to purchase a substitute refrigerator until the other one came in and I could return the substitute at a later time. If it was gonna be another five weeks, we can live with it but the door thing has been getting progressively worse to the point where Im the only one in the house that can shut it. Its a 48-inch refrigerator, so its a heavy door. You can lift the door up to get it to shut and it seals once its shut. Also, to add insult to injury, when you pull the door down of the Viking dishwasher, theres a rubbing noise and you have to sort of push it a little. So, Ive been trying to call the appliance vendor that we got that through, but I cant get a call back from them. When Viking works, it’s great. But when there’s an issue, it can’t get resolved. And Best Buy is throwing Viking under the bus saying that they were the ones who didnt deliver it.

I thought Viking was a good and well-made product so I picked it over others. The reps in the store were great. They were very knowledgeable. I love that the shelves roll out but I don’t think the heat’s accurate. I had to keep another thermometer inside as I cook. The overall experience was pleasant but the range is just okay, not great.

We ran into the Viking Refrigerator and it was on sale. Plus, we liked it and it was counter depth, which was what we were looking for. Its quality is good. I like that it’s tall enough so that you can place the wine bottles right on the door where you can move the shelves. And I like the compartment for the wine bottles too. However, you cannot open one of the drawers without opening up both doors. We thought we needed some repairs a while back. When we came back, it wouldn’t make any ice. We replaced the filter and it seemed to work, but it has been taking too long to make ice.

I purchased close to $30,000 of Viking appliances. I bought two under cabinet refrigerators, wine coolers, a cooktop, a built-in microwave, and built-in oven, but never had a problem with them. The main problem was the refrigerator as it constantly broke down. We were very dissatisfied with it. We had to contact their technician three times to come out and fix the problem. But their repair guys were always good. They came with the knowledge of what the problem is and they fixed it. We also had a very bad experience with their dealer Pacific Sales at Best Buy in San Jose. They kept blowing me off even if I purchased extended warranty. They told me I have to contact Viking directly. Why did they sell me the extended warranty if they will not cover the problem?

The purchase part was easy. But we went through three different units before we got the right one. The first one was defective. Theres a piece called a bullnose, thats where the knobs are on the front, and it wasnt seated properly on the range, and the door was crooked. The whole thing was shifted to one side. It was minor, but at that price point, it needs to be nearly perfect. And that took nine months to get. The second one came two and a half months later and it was also defective. It had some quality problems on it. It showed up, we pulled it out of the box, and the installer took it back. The third one came two months after that and thats the one we have and its fine. Its an electric oven. The temperature is off by 25 degrees. So, we bought our own thermometer that we keep installed inside of it so that we get a bit more accurate readout. Other than that, everything else has been great. It looks good. It works well.

We wanted to have a nice Viking refrigerator as we thought it would be better than its competitors. I like the idea that when you open the door, it has the temperature and all of those little controls. The first thing we didn’t like about it was that it didn’t have a water dispenser on the inside or the outside but that hasn’t proven to be a big problem. Another issue is that when the ice falls into the bin, it’s pretty loud. My wife has more issues with it. One time there was some kind of leak and all the ice melted together. We had a nice relationship with the dealer except that when we got the refrigerator and found out there was no water dispenser, we called them and he never called us back. After a while, we just got used to it and I was disappointed in that. He was a good friend when we were buying from him but after we bought it, he didn’t wanna be bothered. But overall, we’re happy with the refrigerator and we don’t have any big deals about it.

Everything with Viking range is beautiful and works great, but there’s a couple of things we’re concerned about, that aren’t working right. The racks in the oven are not lined up right. It’s very hard to move them in and out. It’s almost like they’re too narrow for the track, like they’re lopsided. It’s weird. And I got the microwave oven, the drawer one, to go with the stove and a part of it looks warped. But other than that, it’s perfect. I love it. They were installed last end of July. I love how it performs and it’s very easy to clean. The only thing, the burner size itself is very broad, so some of my pots, the heat comes more to the side versus the center. I wish it was adjustable, like the circle for the burner where the gas comes out. I wish they were able to do some smaller and some bigger, depending on what pot size I had.

Purchased a very nice home in 2006 that had just been built. The home came with Viking appliances. We have had nothing but problems with the Fridge and the Dishwasher has already been replaced with a top of the line Maytag. We have spent hundreds and hundreds of dollars on everything you can imagine with this fridge with 3 different authorized Viking repair companies. It still doesnt work properly and the alarm goes of all night keeping everyone awake. This is the worst $8000 dollar piece of junk ever built. It has to go, cant take it any longer. Someone should start a class action suit against Viking.

Most of the Viking items weve had are in our Florida house which is of a quality where I would put Viking products in. The range has been great. Its the second range my wife and I had purchased from the company and at this point, if I had to buy a third one, I would buy one from them again. Were in the middle of a couple of warranty things that they are taking care of. Dealing with their customer service crew at this point, I would say that I could not ask for more. In fact, last week, I sent back an email because their customer service person reached out to find out if we had success in getting the appliance repair people to take a look at the product, and the Viking people are very gracious in the way they take care of problems which is a nice thing. Theyve got the parts ordered already. I am very pleased with Viking Ranges. I hope theyd be really good people which they seem to be.

I ordered from Viking Ranges online and they held the appliances for us for six months since we were remodeling. It was delivered from Texas to Minnesota and it took five business days. My other commercial ovens have an all seamless steel top but this one has shiny black, which is harder to keep clean than the others. Still, we’re very happy with the quality of Viking Ranges.

Viking ranges and service is excellent! I have a 10 year old 60 that works perfectly and I perform all my own maintenance. Viking support and technical support has always been excellent! I have 20 years experience and can tell you these are the best! Read the complaints and you will see that many of these are user or installation error & no fault of the product. We love our Viking!

Last night I turned off our Viking Range Oven and it wouldnt turn OFF!! Temperature was up to over 500degrees before we finally turned off the gas supply!! Called Viking this morning and they basically said my stove was out of warranty and gave me the number of a service company in the next state.

Viking Ranges popped up as being nearest to my house when I did an online search. I like the brand. The stove is great, reliable and is a beautiful piece. They’re known for that but unfortunately, that’s the only thing they’re known for. I have the hood on top of the vent but it stopped working so, I called them. The customer service was very short. When some guy came out, he said that he had to change the whole part and he was going to overcharge me for something. But I was able to fix it by myself and it was just a loose wire. I grabbed a screwdriver, took it apart, took the thing out and then was able to put the wire back in place and now it works fine. It was pretty evident what was going on where it was a failure in the switch but they tried to scam me and make me buy a whole new piece which is ridiculous to me. I also have a Viking dishwasher and I figured that they could fix it. The technicians came out, was very nice and he did his best trying to fix the problem. He accomplished it ‘cause the dishwasher started working again but it was for half a day. The next day it stopped working and continued to be clogged. When I called back the technician to see if he could come back and repair it again, he never showed. He said he would call back and see if he would reappear but he never did. Eventually, I stopped calling him and I had to call a new place. I had to pay for somebody who will fix everything that the Viking technician wasnt able to fix. I was charged twice to get the repair. After that, I was reading reviews online and thought I should’ve gone with the different dishwasher. Viking doesn’t seem to have a very reliable dishwasher. The dishwasher is terrible. It keeps breaking down, flooding, it’s not easy to use, and it’s a disaster. On the whole, Viking is known for being exceptional and I have no complaints with the stove. Its phenomenal and it always works out great. But I would totally advise others to buy a different brand of dishwasher.

This house has a built-in Viking refrigerator and on the right is the all-freezer. The refrigerator is loud and the compressor was constantly running so the previous owner of this home had to have it replaced under warranty in 2016, which was only a year after he bought it. When we purchased the house in August 2017, and just before we closed escrow, he had to call Viking to get service because the temperature of the refrigerator was not keeping cold and there was a leak in the coil. The appliance is relatively new and that worries me but so far, the refrigerators been keeping cold so I’m thankful for that. But I am surprised at the compressor noise and we live in a development where the builder got Viking for all the units. I looked at several units when I was purchasing and I noticed the same noise in every kitchen because the floor plans are similar. It’s quite loud and it’s not infrequent. I even talked to the owner in one of the homes and she had changed out the Viking for a Wolf refrigerator. She said she did it because the Viking was so loud. Also, at first I was worried that there was a problem, but I looked at the freezer temperature and it’s constant at what it should be used. It just runs hard and it’s very sad to me because I’m going to end up having to replace it at some point. The refrigerators features are reasonable, but for that kind of investment, I would never buy one of this. I have an experience with a built-in Thermador and that has superior quality compared to this Viking.