We just moved, and we thought of buying a nice set of appliances when we remodeled our home. We bought an all-in-one fridge, a dishwasher, and a stove top range oven and hood from Viking. We also bought a Viking refrigerator back in 2012, and we didn’t have a good experience with that one. They had the drain set up, and we had issues with that the whole time we had it. They told us that it was just the way it was made. So, when we went with Viking again, they told us that their refrigerators are designed differently now, so we shouldn’t run into the same issues that we had. So, we went with a larger version of the same fridge.We also got an oven range, but it has a little issue with the way it was set up. So, I had the general manager from Main call me, and it sounded like he knew what the issue was. He said that it was something in the way it got set up, and they should be able to fix it. So, they’re coming to fix that. However, trying to find someone to come help with it is hard because there’s no one to service it in this area. But other than that, I’m happy with Viking.

The third technician on the fourth trip out to visit my fridge was able to accurately diagnose the problem. The fourth technician on the fifth trip out was able to successfully repair the unit once the parts arrived after my goading to have them shipped overnight rather than the typical shipping method of bicycle messenger. I was refunded the over $500 I had paid for parts and labor, as at the end of the day it was a warranty covered issue. Since the problem did eventually get resolved to my satisfaction, I upped my star rating from a one to a three. I cant in good conscience go higher than that because it took five trips over almost two months to get to the resolution.

I’ve heard of the Viking brand over the years and when I was redoing my kitchen I found them at Best Buy. I liked a few of the features and I was trying to buy a cheaper brand. But the main item I wanted was more of the double oven which has side doors like a baker’s oven. The oven was very nice however, I was a bit concerned about the cooktop because I can’t seem to find the right cook temperature. When you turn that on, you put it on really high and it heats up fast because it’s induction. I can’t seem to get used to it and I’m having a hard time getting used to the different burners. I either get stuff too hot or it doesn’t get hot enough. For what I spent for the whole kitchen, I’m not overwhelmed with all the quality. The refrigerator and the stove are very nice. The refrigerator doors open and close and keep the food cold. It’s very expensive though. But some of their other appliances are not up to par. The cook-tops should work better. I think it was a brand new design and with this induction, it’s a little tricky to use and it was very difficult to get service. I had to call up and they had to give me a company that would give me service. When I called, I was told that it will be a month and a half before they can come out. I called and tried another company and then I was able to arrange for them to come out a week and a half. Usually, with that kind of money, I should be able to get service in the same week, not two and three weeks for you to use outside service companies. That was a little disappointing. I would have expected better customer service. Furthermore, they offer rebates for buying certain things and I have to beg to get my rebates. With the amount of money I spent and with the company as big as Viking, I shouldn’t have to do that. It took weeks upon weeks and then they said I didn’t have the right serial number. They made me run through hoops and I had to wait and keep calling and finally, I got the money. We’re talking $1,400. All in all, I shouldn’t have a problem with the rebate nor getting serviced. I think the equipment set would be working a little bit better for the amount of the money I spent. I’m a little disappointed in the dishwasher but they told me that there’s not much they can do.

I like the design, quality, size and features of Viking. The delivery of the refrigerator went well. I had it delivered in March, and been using it fine. But it wasnt until about three weeks ago, I had some renovating and remodeling. I had the plumbers come out and they connected the water line to the fridge so it can make ice. They hooked it up and I left for work, came back and only about 10 pieces of ice were made. So, I called up the place that I bought it from and they sent out a technician today but they couldnt figure it out. The technician was like, Oh, you need to send this in to Viking. This is a 700-pound unit. I spoke with them and they said that they will come out again to get this figured out. So, Im not very happy with the fridge at the moment. I also had ordered a Viking hood, a Viking stove, a dishwasher and a microwave. The microwave is fine so far. The range and dishwasher, I had ordered back in May, still havent received them.

Less than a year ago, when we needed a new refrigerator, we were talked into buying a new Viking (as opposed to a Sub Zero that served us so well after many years). Worked fine for the first 8 months or so but 3 weeks ago we realized that our freezer temperature (and then the refrigerator itself) was going up. It got up to almost 70 degrees. We quickly put in a call to dealer who sold and installed our refrigerator. They could not get to us for 3 days because of the Memorial Day week-end. We took everything out of the freezer and refrigerator and took them downstairs to a little portable unit.The service tech called us back the next day and told us to turn off the refrigerator/freezer and leave the doors open for 24 hours. The unit started working the next day so we put everything back in it. The service tech came and told us to keep things away from the vents and that would probably do it. Refrigerator/freezer worked for another 5 days and then it bombed out again. Once again we removed everything and brought it to the small unit downstairs. Once again, it took 3 days to get the service tech back. He put in new control boards and said everything was fine. And again, with great optimism, we moved everything back into the unit.Last night, while making dinner, the upper vent in the refrigerator started making a loud noise. I immediately grabbed my phone and took a video. The freezer temp was already at 16 degrees and going up. Guess what we did? We again moved everything out! We called the service tech right away and sent him the video. He will be here in 3 days. Obviously we are extremely discouraged about this $10,000 unit. And I am extremely tired of running to the little unit downstairs everytime I need something. Give us back our Sub-Zero!!!

I had a frustrating and disappointing experience with Viking Ranges. I chose it because of the style and cost but the range I received was horrible. The first time I used it, I turned on the burners and then I turned on the oven. Underneath the burner, it exploded into a flame so I got a fire extinguisher and put it out. I called Viking and they sent out a repairman. He looked at it and he said that the range was a total loss so they arranged to have it replaced. When they came out to replace it, they arranged the time with me.The night before the agreed time, they called me on a robocall and told me a different time. So I called them back and I said, Ive already arranged to meet at the time we agreed. They called back and said, No, we cant do that. They said that the only way I can arrange the time is to wait til 24 hours before theyll tell me when the time would be. Thats hard to do if youre working so that was a hassle. So I said, I dont know what to do because I cant meet that time you want cause Ive already arranged with my work to be the other time, which we already agreed to, well, I already made the appointment. That was a week earlier and they said at that time it was fine to have the time that we arranged. So I did, then they said they didnt have another day when they could tell me when they could come back. They called me an hour later and said, Okay, we can meet your original time. They came and replaced my range.Viking’s customer service reps were fine but their service people were a hassle because of the scheduling. The actual service man who came out was fine. What happened was very dangerous. The repairman even said that if I turned on the oven first, let it go for a long time and then turn the burner on, there could have been an explosion. But I had the burner on first and then I turned the oven on so all it did was catch fire underneath the burner. My Viking Range works fine now. Its just that I got a really bad Viking Range in the beginning.

I had an existing Viking refrigerator in our home and it went out. I replaced it with a Viking too but it’s not as near the quality of my original one. The exterior is not even metal. It cant even hold a magnet so its a stainless steel look but its not. The original was sturdier and the inside shelves were more metal. This one seems to be plastic. The freezer part is a lot of plastic. It doesnt have the durability of my old one. Its a cheaper made Viking although I like the sleek look of it.

On the top part of the oven door towards the inside of my Viking range, the metal was not filed or buffered or sanded down. It’s a real dangerous place for it to be and I cut my finger closing it one time. I took the time to take everything off and use some sandpaper to sand down those edges. Thats something that they need to look at. Also, I wish the legs were more adjustable than they are. My counter height is about an inch lower than what they had because of tile that was put on the floor, so I had to do some modifications to make all that work.Vikings pricing is a little high and for that price, I would have figured it would not have the issues that I had. I wouldnt have minded paying the price. But I had to do all these little things to it and that kind of bothered me. Other than those, I love it and I enjoy everything about it. I love the burners and the layout. I love to cook and it does really good. This particular model is the only model that they offer like this with a convection oven in it, which I think is awesome.

We just moved our belongings over to Bangkok, including a brand new Viking range which can handle gas canisters. The oven safety switch keeps switching off the oven, just like other have problems with, and the stove top click, click, clicks constantly. I thought this was a quality product. Now I have to find a Viking dealer in Thailand. The professionals that handle commercial stoves came over to our home and they also cant figure it out. How can such a good looking product be so absolutely unreliable? More to come.

Ive been using Viking Ranges and its really the only range Ive ever owned for 30 years. The one I have right now is probably the third or fourth generation of range I got from Viking. I like it a lot and its easier to clean. Ive got a lot of different options but I would buy Viking again if I needed another range. Their sales team were great. They did everything they said they were gonna do and delivered it on time. It worked out great. They were courteous and prompt and delivered it when they said they were going to.

We have Viking in our primary home and we like the quality of the appliances as well as the pricing for the quality that we get. So we got the whole package, wherein if you pull up the stove you get the dishwasher, and if you buy the refrigerator you get the hood. We like all of it and how the refrigerator looks in addition to how it functions. We also had a very good experience with the dealer.

Side by Side Refrigerator/Freezer Model FOSB 5422D - Beautiful built-in refrigerator freezer with ice dispenser in door. VERY expensive. Major design problem with icemaker. The basket holding ice has a metal part that connects with a plastic part to propel the ice into the dispenser. The metal part quickly destroys the plastic part, rendering the ice dispenser useless. All this within the first four months of use. The replacement ice basket has been on back-order for seven weeks. If and when it is replaced, I have no reason to believe the new part will enjoy a greater life expectancy unless Viking changed the design. If you intend to dispense ice from your freezer, be very wary of buying this model.

We have had Viking for the past 12 years. I chose to buy Viking because I love to cook and I love the way you can cook and the refrigeration and the ovens work. This refrigeration we have has improved a lot from the one that we had before. My favorite thing about it is that the fruits last a little bit longer than a regular refrigerator and that the door works better because it’s make out of solid material. But I’ve been having a lot of trouble taking the stickers out of the inside of the refrigerator. I had tried everything and I still have two and a half stickers that I haven’t been able to take away. Also, its a little expensive but I will highly recommend Viking.

My Viking stove is a nightmare. Firstly one of the gas hobs wouldn’t light properly. Although repaired by Viking it is still temperamental and flares up. But now my door won’t stay closed. The hinges are faulty! This stove is barely used as I travel much. They are less than 2 years old!!! Customer support was horrendous. Back orders for these parts means won’t deliver until sometime in November. Ordered on October 1. The cost is $568.79!!! Are they gold plated??? I did not chose these appliances for my new home. I will NEVER buy their products! This is only one repair company in my entire area that will service them. I wonder why???

The quality of the Viking refrigerator is a little poor. Ive got a few issues with the fridge. We had someone come in. It looked like the door is not closing as it should. The alignment is off. So we are looking to call them back again. But otherwise, we are very satisfied with the fridge.

We have a 40-inch wide Viking refrigerator. I got it through a deal wherein I had to spend a certain amount and when I did, we also got a dishwasher for free. So far, the new fridge has been fine.

My parents owned a Sub-Zero which only makes built-in refrigerators and not stand-up ones. Ive heard of Viking in the past and theyre my number two choice. However, I received my refrigerator damaged. A lot of parts under it were bent so its not leveled and I have to put a piece of wood behind the fridge to level it. Also, the bottom grille doesnt line up with the fridge. Theres also frost build-up all around the inside of the fridge where the cool air comes out of the little vents. Theres supposed to be a gap in between the shelves but theyre touching. And the door slams hard. It doesnt feel like a normal fridge. Its hard and its like plastic on plastic when it closes. The freezer door is not even with the refrigerator doors like its pushed in on one side. When I close it, it’s supposed to be flush with the doors but only one side is pushed down and one side is pulling out. The Viking team was friendly but they took a while to return calls. I spoke to a representative and she said she was going to check on my fridge. I had to call her the next week and they were supposed to call me back two days later and this last week but I still havent heard from them. They said they were going to send out somebody to repair the fridge but the company guy said its irreparable. Overall, Vikings built-ins are very good but their stand-ups are not.

Bought a Viking that never ran properly, parts broke, mother board changed 3 times. Company agreed to replace but we had to pay up half the value. Then the replacement broke down, mother board, in less than 9 months and finally got replaced again. 2 months into owning it broke down!!! We are told no mother boards out there to replace with - back ordered. So we bought a defective Viking at full price the first time then had it replaced and paid another $5000+ so now our investment total about 16,000$ plus time spent away from work for repair guys to come and fix numerous times per year plus horrible costumer service. One repair company purported to order a part and we paid for it and never got it. They disappeared. Worst product ever!!!! DO NOT BUY A VIKING FRIDGE! It is unconscionable for Viking to still be selling fridges at these price points.

We remodeled our kitchen and have replaced all of our appliances with new Viking models to include: a 6-burner, 2-oven range; a 36 built in freezer, a 36 built in refrigerator, 2 dishwashers, a microwave and a double electric oven with French doors on top. I have had problems with not one, but ALL of my appliances within the first two years of owning each of them. The problems that were covered under warranty eventually got fixed, but the service provided in Rancho Santa Fe by the southern California servicer recommend on the Viking website (Executive Appliance), has been slow and unreliable. I was without a freezer for two weeks and only got it fixed because I repeatedly called them to chase the electrical board part and their technician (after losing several hundred dollars worth of food). The refrigerators hinge had a metal part that literally broke apart and fell on the floor. Again another, several week wait to get this fixed. Both dishwashers stopped working within the first two years and have been repaired and are working, but one has control buttons that constantly stick and the paint labeling the buttons is rubbing off. The electric oven does not heat evenly and the food at the back gets cooked faster, so you have to rotate your cakes and cookies or use the convection feature to minimize burning at the back. The small oven in my gas range does not work consistently, so I just use the electric ones now. So, if you intend to use your appliances regularly, I would advise avoiding Viking. Like other reviewers, its just a fancy name badge on your appliance, whats beneath is not well constructed or reliable. I am so DISAPPOINTED and will NEVER again purchase a Viking product. I cannot imagine how they will stay in business with such unreliable products. I am just furious about the time and effort Ive had to spend getting things fixed that are not even old. I guess I should have kept the very old appliances - - at least they worked.

Our first Viking range had some problems. I had it for 14 years but then it really started falling apart and the range border underneath fell off. We had to replace all the plugs and all of the tubes that run the gas through it. There was a lot of things that were falling apart that I thought wouldn’t happen with the name brand but they did. Then, we bought the second Viking range at Ferguson and they were really great there. We looked at different models and different brands and it was a good experience. I like the stovetop burners on my current range but were having problems with this new one and Im waiting for the guy from the west side of the Washington State. He had to go and order a new thermostat and were waiting for him to call and let us know when he’ll be back to install it. Its been a little over a week and its not really an unreasonable amount of time. Things happen but theyre a good quality range.

I’ve seen Viking Ranges around, and Ive seen them evolve into a more sophisticated product than they were originally. They are robust, close to commercial in quality and performance, but have the benefit of being thoughtful of a residential home. They have convection, high heat, and different things one might want, like a broiler and a griddle, and you may or may not want it. And they have stood the test of time. I had a Garland for 25 years. It was commercial and rugged, but it didnt keep up.The reps were not knowledgeable at the store that I bought it at. But they were not unfriendly. I came prepared, having done my homework. And I felt a little rushed. But too bad for me, you have to have tough feelings. I had an insurance plan and something went wrong. And the insurance wasnt the easiest thing to work out. It was hard to get them and to get help. That was a little slippery.The irony of it all is my electrician rewired the kitchen and they had switched the neutral. The stove knew it, and was misbehaving, and we thought it was the stove. The people in Brooklyn who fixed it, top shelf. They could have told me anything. They diagnosed the truth. “You got the wrong polarity, fix it”. We fixed it, but the stove was never broken. That is more important to me than the sales people by a mile. Viking has excellent factory trained technicians. Love that.The reason I bought the Viking was it has a smart sensor. If the flame went out, it knew, and it lighted it. I was stunned at that. It may have been around a long time, but I didnt know about it. So it has everything I’ve seen in lots of places, but it has a smart technology that is lifesaving. It’s fantastic. The caveat is weve had it a few years. The quality is good, and the performance is excellent. We rattle the doors, turn the knobs and spill things just like anybody else. And so far, its just humming along. I would recommend that stove in a heartbeat. And this is a person who had a Garland for a long time.

Range arrived on schedule and was installed without a problem. Immediately I noticed a positive cooking experience. The burners heated my stainless pans quickly and evenly. They do not burn even at high temperatures. All four 1500 degree burners provide the same positive experience. The electric convection oven is easy to use and also provides even heating throughout.

In 2007, when we had our hood installed, we thought the contractor installed it wrong because we could not get the waffle plates out to clean. A service technician was ready willing and able to come and take the whole thing apart, but thank God I also called another technician who came first and said that the motor was installed correctly but that there was something wrong with the design and the filters were not able to come out. I called Viking and they sent one of their technicians. This guy sat on the stove and told me to look carefully. He said, You have to punch in this side while pulling down and shake it around a lot.Needless to say, that idiot was out of my home in a flash. I had not yet paid for all of our appliances with the retailer: Viking 6-burner stove, two Bosch dishwashers, one Subzero fridge, one Subzero freezer, etc. A big bill. Eventually, a Viking big shot came to our home and redesigned pieces so that the filters could drop out easily. Customer service on the phone had asked me why I needed to take the filters out so often. Hello? I cook. Hate Viking. Today, June 5, 2013, the hood which has been turning on its own for a month with minimum heat blew. Wish me luck. Have to make one of many calls. Oh, and the burners in the oven had been replaced 3 years ago and I was told that I use my oven a lot, NOT. The burners cost over $1,000 to replace. Hate Viking.

We bought a Viking refrigerator 15 years ago. We purchased a new refrigerator to replace one that wasnt working anymore. We had no choice but to buy another Viking because we invested in cabinetry and it’s the only thing that would fit. However, it doesnt fit even if the specs said it would. It was a disappointment. The current model is two inches deeper than the original side by side that fit in the 24-inch cabinet. Viking would not take it back but the appliance company would, but we had looked at other side-by-side models. We would have had to use a stainless and our panel wouldn’t fit. In addition, nobody makes a counter depth refrigerator anymore. Wed have to invest in the columns to do that, and they’re significantly more expensive. We’re stuck with the Viking refrigerator. Also, they gave us a deal and we had gotten a dishwasher for free that came along with the refrigerator. Vikings specs need to be more accurate in terms of calling something counter depth when it’s really not counter depth. The refrigerator freezes things on the top shelf. Then we had a hinge problem. We had people out of here twice to fix the hinges. The door is also extremely heavy and has a metal compartment on the door. And it’s much heavier than the other unit. Although its a great refrigerator, I’m not enamored with Viking products. I also own a second Viking, a 36 inch with a lower freezer, which is still working after 15 years.

We purchased a Viking range in 1996 for $4,000. We began having problems with the oven igniters not working, therefore could not use the oven. We had them replaced the first time, at the cost of $217.89 on 12-23-98. This problem has recurred on a regular basis.We have replaced the igniters repeatedly on: 8-12-02 for $271.25, 7-13-06 for $310.00, 2-17-10 for $245.05, 1-21-10 for $265.26, and 8-09-11 that cost $402.95. Two days after the last repair, on 8-11-11, the igniters again would not work.As I write this today, I am without the use of my range again and find myself waiting for repairs to the same one later this week. This has become a nightmare! We have spent nearly $2,000 in repairing the same defective part over and over again.We are retired and cannot afford to keep replacing the igniters that are defective. The range is totally unreliable. I never know if it is going to light when I turn it on. We have used only repair services that are officially recommended by Viking. Our calls and concerns to Viking go nowhere.Upon investigating further, I have found that the igniters have been a constant problem in these Viking ranges and they were forced to redesign the igniter/burners system in the newer ranges. Where does that leave those of us who own these lemons? I would like to consider taking action against Viking.

Given the quality and the value of the house and other appliances that were in it, it just figured that the house required the very best appliances. So, we got our refrigerator from Viking. Its good, without a doubt very consistent with the temperature and very spacious. However, there was frustration at the beginning because there was a bit of damage with the refrigerator from a delivery perspective, but they repaired it.

I enjoy the Viking brand, and I had already bought some of their appliances. My Viking refrigerator in the kitchen looked really good. And now that Ive gotten used to it, the quality is very good. I highly recommend Viking Refrigerators.

My Viking range that was purchased in 2005 has never worked properly and I have had numerous service calls. Most recently, the burner bases have been misfiring and was told by an authorized Viking repairman that about 3 years ago Viking updated the burner bases due to a design flaw! When I called Bonnie at Viking customer service to question why had Viking owners not been informed of this design flaw, she said it was just an updated equipment and they could not contact all their customers. Funny how automotive companies can contact all their customers. Viking should had issued a recall!

I wish the Viking refrigerator had an icemaker on the door instead of a separate pullout drawer. But other than that, its good. All of the kitchen appliances are Viking and I had to have someone come out for my oven. I had to talk to them about that and the technician who came was nice. He had to order some parts and once they came in, he came back. I like that he assumed that he needed to wear a mask, which was nice, and he had a mask on. Outside of my oven going out one time, all of the Viking appliances have been good.

The Viking Pro dishwasher we had was recalled because the heater would start fires, apparently about 20 of them! So they sent a tech to fix it - that took 3 months! So we washed dishes by hand. Then after they supposedly fixed the dishwasher it would give error codes like flooding, but it was not doing that it just would stop mid cycle - sometimes. So they came again after much complaining and could not fix it and suggested it MIGHT be a control board problem. Even though when they ran diagnostics there was nothing found to be broken. It was clear to me that fixing the heater problem caused the machine to randomly stop, yet they refused to fix it. Viking wanted to charge me for a new controller board so adding $400 to a unit I already do not trust. Clearly if it worked before they took it apart and replaced the wiring harness and heater then something they did during the repair broke something else!

When we came in, the refrigerator was brand-new, but the ice maker wasnt making any ice. We thought it was still under warranty, then it wasnt because the warranty started when the builder finished the property, and we purchased it eight months later, then we came in several months after that, so it had been over a year. But then, Viking went ahead and sent someone out and fixed it. They said to make sure that its on vacation mode and the levers up for the ice so we did that. We were there during the summer and we came back for Thanksgiving and it was not working again. It was apparently something a little bit more major. But I love its double doors and where the freezer is at the bottom, and then it has the little buttons on the side with all the temperatures control. We also had a bit of an issue with the dishwasher too. But that was fixed. Were just waiting on a part. Overall, were very satisfied with Viking.

I love the quality of our Viking range. I like how adjustable the burners are, while my wife likes the oven. She does a lot of baking. She also likes the way the range looks, and thinks Viking ranges are of higher quality than others. Our experience has been good so far. So, I would recommend them.

If you have invested in a Viking Oven or Range - you know that it is just that - an INVESTMENT. Or at least it is supposed to be. A $7,000 oven should not have any issues, not at 1 year or even at 5 years, frankly, with nothing but normal domestic use. I understand that the warranty is expired - and we didnt expect a completely free solution. Admittedly, I am severely disappointed that a name like this doesnt stand behind the product for ten years! Our expectation was that the company could at least have a certified service technician it recommends - at a reasonable Viking supported rate. Not referring us to a technician that costs $200 JUST to come out and look at the oven - not even DO anything!? They are viking certified and cant tell over the phone if there is any common problems - of course - it will be $200 to come out for what will probably take 10 minutes. Then there will be the time to order a part and then come back out at $50 per 30 minutes for labor. The reason we spend more up front on quality is to not have these issues. Its a shame that as I look online I see this Name is now riding on a reputation they no longer uphold. I see countless complaints about quality - and Viking is no different than ikea as far as standing by a product. Shameful.

Ive had issues with igniting my Viking stove. Ive also had some gas smells from the oven. Still, Vikings reps were responsive and helpful. I had a good experience with their customer service.

Purchasing my Viking Refrigerator was a seamless process. I ordered it online and they contacted me a day or two later and brought the refrigerator out. I paid a little extra and they removed the old refrigerator out of the basement, took my existing refrigerator and put it in the basement which was a feat, from stairs and put in the new one. Were very happy with it. It hasnt broken like my LG did. But, it would have been nice if it was a bit larger in cubic feet size. Also, the ice maker design could have been improved a little bit. When I open up the drawer, a piece of ice or two always falls out.

We have a refrigerator which is only a few years old but my wife wanted the ones with industrial-looking handles so we bought a Viking Refrigerator. Also, a friend said that they would be better than Thermadors and Viking has a good reputation. But it had issues with the cooling that was running almost 24/7. It kept running and running and never shuts off except for five minutes and it will run for another six or seven hours. Then, opening the freezer door, it looked like a mist was coming in from the cooling bins where the cool air comes in. According to the sales guy, this indicates too much humidity but he didn’t really know where this was coming from.We contacted the retailer and a guy came by and said there might be an issue. He suggested waiting until it’s in its final place because its still in the living room. Then, hed come by to level out the refrigerator and freezer appropriately and hopefully, the issue would be addressed. If not, they will have to provide some parts. It was a little disheartening considering it’s a brand new unit we paid a lot of money for. Therefore, we will know more in two weeks once it’s in its final place in the kitchen.

We purchased all new Viking appliances for a new home we built. The Viking dishwasher has never worked properly since the day we bought it. I have had it serviced several times and the service agent suggested that we try to have it replaced since it didnt work. I tried to contact Viking by phone and spoke to Tim **, Kai ** and Brittany. I never received a callback. I then emailed their west coast general manager, Randy **, who did not even take the time to respond. They have an arrogant group of people working there who are not interested in satisfying their customer. I am going to trash this dishwasher and buy one for 1/4 the price that will work ten times better than this one. Viking has this great name in the industry when in fact, their products are terrible and they dont care about their customers.

We remodeled our kitchen in May 2010 and installed a Viking professional 48-inch freestanding gas range. I rarely used the large oven since there are only two of us. On 11/15/13 the gas would not come on. The service company came out on 11/23 and ordered DSI module. The part was installed on 12/12. This was too late to bake Christmas cookies to send to my son in Afghanistan. I complained to Viking and they paid for the part. The labor was 250 dollars. On 12/5/14 my oven would not come on again. Last time the oven was used was two weeks prior. I called the repair shop and was told labor and part would be over 500 dollars. I called Viking and after considerable effort they agreed to cover parts and labor. But conveniently the part is on back order for 2-4 weeks. My son is finally home for Christmas after being in Afghanistan twice, Korea and other duty stations the last four Christmases. I will not be able to bake cookies for the holidays or Christmas dinner for him. I am so disappointed and hurt. We are very disappointed in the product. We spent over 10,000 dollars on it. Not to mention we own a large Viking grill. We expected a high-end product. I dont think thats what we got.

I’ve been a Viking fan for quite a while when I lived in Chicago. There’s a place up there that sold a lot of Viking products, and I used to see them on display. And I figured if I ever remodel, I’d look at them again, which I did. And I bought a whole Viking kitchen. I dealt with their distributor Elite Appliance, and they were really great. Brian, the sales guy, was really good, very detailed and he answered all my questions. I got a great price and we bought the refrigerator, the 36-inch stove and I ended up getting the Viking dishwasher for free. So, that was a plus.The refrigerator has been installed and we’ve been using it for about three weeks now. I like it a lot. I like that it’s got a lot of lighting in it when I open it up. And the separate drawers for different temperature controls seems to work well. It’s counter-depth and it’s got a lot of room in it. I also like the lower drawer freezer and the sliding shelf. And now, I got an icemaker that works again, so I like that too.

I bought a house that had Viking appliances and one of them was a range. Its quality is great and I like the size. Plus, the burners are easily adjustable and I can find the exact heat I need. The appliances are good but they need to have more knowledgeable repair people and a more formal contact procedure in Canada. Ive had experience with other larger companies where you call a head office and they provide you with your repair. And it was not the experience I had with Viking. I had to find my own and I found an excellent repairman, but it took a long time for me to find him.

The refrigerator was broken so we called the warranty company. It didnt resolve until one month later so we didnt have a refrigerator for a whole month. I guess everybody was busy. We just wish that Viking will have warranty people who come a little earlier to get the problem resolved. But they changed some part, including some sensor somewhere. It was defective, initially. It has been working since the repair was done and we havent seen any similar issue coming up.

Our last range was a GE product and it had just failed, so we needed to replace it. Viking came to mind and we went to a local appliance dealer. I have known Viking for such a long time and theyre a very well-known brand. We had done some research online in terms of which ones that are better or worse. Generally, the customer reviews for Viking Range were decent. We had narrowed it down to Bosch and Viking when we went to the appliance dealer and talked to the rep about it to make our final decision.The experience with the Viking dealer was very pleasant. We only spent half an hour there and it was a dealer that we had done business with before. Hes local to us so it was a natural choice. So far, were very satisfied with the quality of the range. We like that the Viking range is solidly built and it is what theyre known for. I believe it is still made in the US. If people want to have a premier range in the kitchen for their cooking and if they enjoy cooking, Viking range is definitely worth the investment.

I like the industrial look of Vikings products. Plus, a family member of mine recommended Viking. We fell in love with the brand and I purchased one of their refrigerators through Best Buy. While its a little overpriced, I liked the glass shelves. I like how the fridge looks really built-in how its encased and fits the spot. I also like the durability of the fridge. When I open the doors, theyre sturdy and heavy. I cant allow it to close on its own though. I have to hold the handle. The installer told me to make sure I dont slam the unit. It closes quite quickly but its okay.

I had a Sub-Zero for 23 years and it broke. I always knew about the Viking Ranges but never knew about the refrigeration. When I went to replace it, I had to get something with the same size so I decided to go with the Viking this time instead of Sub-Zero. Viking had everything that I liked about the Sub-Zero. I liked the freezer on the bottom, the drawers, the style, stainless steel, and the three-year warranty. I liked the look of it and it fits perfectly. I like everything about the lighting inside, too. Its awesome. I’ve only had it for a few weeks, but so far everything’s good. My refrigerator didnt come with a kickplate and I am still waiting for it. I’m hoping that it will come soon. It’s been a few weeks and everythings been fine. I love it and everybody who comes in loves it. I think it’s great. It meets all my expectations.

The house that we bought had the appliances in it and it included a Viking range. I’ve known about Viking Ranges for a long time but this is the first time I’ve owned any of their products. So far, the quality is great and I really like the look of it. But I’ve never owned a gas oven before, so Im still learning about it. It’s also a little noisier than a typical electric oven, but Im getting used to it. I also get that this is a professional range series so you’re not gonna have a timer like in an electric oven, but that is kind of nice to have.

We happened to get a very good deal on the Viking range that we saw. The quality is good. But we had a problem with the thermostat. It wasnt keeping temperature. So we had to have it replaced recently and well see if that will resolve the problem. Other than that, we had a very good experience with the team at the Viking dealer. We bought appliances from them before. They were knowledgeable, low pressure, and local.

Growing up, Ive always known Viking has great appliances. They’re the best and I liked the look and the quality of their appliances. All my appliances in my kitchen now are Viking and theyre beautiful. They look classy or expensive. The Viking team has been wonderful as well. They sent me replacement parts and had somebody out to fix the refrigerator, no questions asked. The refrigerator didn’t work but it does now, so that’s good. The repair guy was fantastic too. They have been better than I could have imagined or hoped for and I would always recommend them. I would never not get a Viking product again.

We installed all Viking appliances when we built our home. Thinking we had made a great decision on a high end appliance line. It has been very frustrating dealing with these appliances. The dishwasher stopped working and it was more to have it fixed than to purchase a new one. The double ovens have been running 75 degrees high after a year. After many expensive service calls they still are not fixed. The double sided refrigerator has been replaced once and the current refrigerator freezes food that is in certain areas of the refrigerator as well as we cannot regulate the temperature in the freezer, causes food to thaw. We have had many expensive service calls with no success in resolving this very frustrating problem. Viking appliances are beautiful but there is obviously a serious problem with their products.

We bought a Viking fridge and separate freezer in 2006 when we remodeled our home because they replaced SubZero products and fit into the spaces perfectly. We assumed when you pay for top end products, you get top end products. Instead, we have become used to the freezer leaking onto the floor and a sheet of ice on the bottom shelf. Meanwhile, our fridge has begun acting up and is unable to regulate its temperature. We have been getting up in the middle of the night every night to turn off the alarm and have been dealing with frozen fruit and slushy milk. We called a repairman out who told us the door hinge needs replacing and the door doesnt shut properly, so a couple of sensors now also need replacing. We are facing a $1300 bill for that alone, and also have to pay an installer to come out and re-level the fridge. Because we have a malfunctioning fridge and are trying to operate in a family home, this is an urgent repair for us. Today we found out the parts are backordered and it will be up to six weeks before they arrive. How is a family supposed to manage for six weeks without a properly functioning fridge???We were also told the water lines to the freezer are frozen up and we need to turn the freezer off for two days and defrost it. What exactly we are supposed to do with a freezer full of food during this process seems to be our problem. We read some of these reviews while trying to troubleshoot our own issues and hoped we would not end up adding a review to this site, but sadly, you can add us to the list of disgruntled Viking owners who are wondering exactly what they paid for when they bought top of the line appliances and ended up with an unreliable money pit instead. I will think long and hard before spending another penny on Viking products again.

I heard the Viking refrigerator is a good one but Im not too happy with them. I always have issues with the refrigerator, dishwasher, stove, etc. I wish I never bought them. My stove is really bad and the lights go off on the refrigerator. Sometimes the freezer randomly gets soaked. I have to put everything out, turn off the refrigerator then restart again. At one time, somebody came and fixed the problem. The guy was good. He was trying his best but I dont want to spend too much time every time waiting for them to come.

I liked the amount of heat and design of Viking and I enjoyed its quality. My favorite feature of the range was the griddle and everything was fine except for the fact that it didn’t work initially, so they had to come back and reinstall it.

I remodeled my kitchen in 2006 with all Viking appliances. My bottom freezer refrigerator has been repaired twice to date! The bottom of the freezer accumulates a sheet of ice and causes snow-like ice to form all over my food and trouble closing the door! Im told that this is an ongoing problem with this type of Viking refrigerator, and Im looking for people that have the same problem to contact me so that we can collectively address this problem with Viking and other agencies that might make Viking accountable for this faulty unit!

When we had a home built, the builder was using a specific vendor and they had a Viking package deal that appealed to me. The refrigerator has been good so far. It works great and I like the space at the bottom thats below a couple of doors which allows you to store longer and bigger things.

I originally purchased a different brand of refrigerator and I wasn’t happy with it. I needed to have it exchanged and I went with Viking since I got a wine cooler and a stove from them before. My Viking refrigerator is fine and its quality is very good. But its size is a little bit small and there is less space in there with the kind of depth it has. Also, its freezing at the top part of my refrigerator when I put things up there. The serviceman said he had to order a part and he was supposed to come back and replace it, so Im waiting. But so far, everything is very good and working out okay now, and I would recommend the refrigerator to people. Although I was not very happy with the sales people when I bought the first refrigerator, I would recommend the store to anybody.

We moved into a new house and we got an upgraded stove from the builder’s stove and it was falling apart. The knobs were falling off and one couldn’t control the height of the flame so that got me looking for another stove. My wife’s sister purchased a Viking Range a couple of months ago and I also decided to buy one. We had some problems about purchasing in the beginning but it all worked out. My wife loves our 36-inch Viking Range. I feel good that it’s in the house and it gives some class to the kitchen. I would recommend Viking Ranges.

We had the range installed about three weeks ago and we love it. This is a Series 5 model and the one thing that we dont like about it is the fact that the knobs got that little blue marker at the top and we thought it would lit up when you turn it on to show that its on, but they dont. Its there just to show the off position. We do have the LED lights under the panel that come on, but youve gotta physically look at every knob to make sure that theyre in the off position to make sure its not on a really low simmer where you cant see the flames. They should put a light on each one of those knobs to show when you turn it on. Other than that, it’s performing well. We cook a lot on it.I looked at some of the other models that were less expensive. Some of them were half the price but then, I looked at the consumer reviews and the people that were giving it 4 or 5 stars were only about 60%. But the Viking Range was in the high 90s. Some of these other ranges look good, but according to a lot of the customers who had bought them, they didnt function properly. So that was the main driving force for going with a Viking.

My brother-in-law used to work for Miele and he was always thinking of it. But some of the restaurants that he worked in had Viking Ranges and I’ve always heard that Viking was a good product. I’ve always wanted one and since my husband is a gourmet chef, I bought it for him as a gift for this new house that we just remodeled on the lake. The range is at our vacation home and we don’t get out there as much as wed like, so I’ve only used it three times but I am in love with it. It’s nice and it’s a heavy-duty well-made product. Our contractor had it installed, and it was hands-off. The installers came and put it in. We fired it up when we came out the next time and everything worked great.

As a very dissatisfied and disappointed Viking customer, I would never recommend the product to anyone. I have often said to anyone who listens that our Viking kitchen appliances was the worst purchase we ever made. We have had more repairmen here to work on the highly touted Viking appliances in the last 6 years than in our entire 40-year history of home/appliance ownership. It is a joke. We are currently waiting for the Viking repairman once again to come fix the refrigerator to hopefully stop the leaking that is damaging our hardwood floor. If I was independently wealthy, I would throw them all away; but Im not. We made what we thought was a wise investment that would last us through retirement. Im sure we will end up replacing all at some point when Ive lost all my patience. If I do a Pinterest, it would be labeled Stay away from Viking far, far away. There are much better, more reliable, less expensive products. Viking beauty is only skin deep.

8 years old and problems all along. Spent thousands trying to repair last year and it is still a nightmare! Freezer freezes up all of the time and ice maker has been broken for years. Never again Viking!!!

Our home is new construction and not our permanent home. We plan to live in the house 50% of the time. We moved in October 20, 2020. We purchased all Viking kitchen appliances and mind you this is our first Viking purchase and will be our last. After the first use of the stove top, it started rusting. The front panel and the back vent panel. No chemicals were used to clean. All I used was dawn detergent, water and a microfiber cloth. After contacting Viking we were told that we have a 90 day cosmetic warranty so they are willing to replace the parts that are rusting. Huh??? The oven had not been used or the oven door had not been wiped down. The microwave or dishwasher had not been used either at this point. So Viking was to just replace the parts that are rusting and Im to hold my breath that nothing else rusts in the 90 days or it will not be covered. Am I the only one who thinks this is unacceptable?I told Viking that stainless steel should not rust and so quickly. After submitting a request to Viking for a replacement range, management declined my request. I bet if “management” paid $7000 for a range and it rusted the first time they cooked, they would not find this acceptable. I will never buy Viking again and their customer service stinks. I’ve had to call Viking every time because they do not call back or follow up.

We bought a Viking range two years ago (now 3 months out of the two-year warranty), model number VGIC53014BSS04. It looks great, the top burners work fine, but the oven cooks terribly uneven. For example, food on the left side overcooks, while on the right side is still uncooked. This is the case with or without the convection fan on, and is true for whatever we are baking. I wish I could include photos, but I have them.

We like the quality and the features of the Viking range. We worked with a local dealer to purchase one and everything kind of worked as advertised. Weve had our range since November and the quality is very good. I like the way the burners work. However, it is difficult to adjust and calibrate the oven. It seems like the temperature is off on the oven and there’s no information in the instruction book on how to do that. Also, I didnt know that they were gonna change the range. I should have done some more homework as a consumer. The oven is not very deep, too, which is a disappointment. Still, these are just a couple of minor negatives. In general, we’re very pleased with our Viking range.

We were looking for a counter-depth refrigerator and we found an available model from Viking. The quality is good and I like the general design but I do have a problem with it right now. The ice maker isnt working. I havent had the time to try to troubleshoot it and I dont know what I should do next exactly.

I like my Viking Range very much. I like the design and the ruggedness, and just the reputation they have. My favorite feature of my range is the six-burner top. I had one service call under warranty on it and it was a very simple and easy fix. If I ever move, Ill buy another one.

I have a kitchen full of Viking. Oh, where do I begin?! First the microwave, which is built in to my cabinets, somehow gets a big hole burned in the back and sparks fly whenever it is turned on. Next, the dishwasher goes. It cost $700 to repair the panel or whatever. I bought a new LG for the cost of repair. I still have not dealt with the microwave because I fear of having a carpenter redo my freaking kitchen. Next to go is the fridge. It just stopped working ... stops. **. I know it will be a fortune since just replacing a broken shelf cost me $250, so I cut my losses and bought a new fridge. And the burner in the stove clicks like it will give out any freaking minute. Oh, by the way, weve lived in a brand new house for two years. Wow Viking, wow! Im on board for class action.

Vikings price point was within our target range so we decided to go with them. The Viking dealer was good. The product looks cool and people think it looks cool too. The quality is fair but I’ve got some issues and I’m hopeful that those will be fixed.

I went to an appliance store and compared Viking to others. There was a Viking representative in there who showed me some things that were different about the range. So thats when I made my final decision. Ive only owned the range for six months and I really like the dual fuel.

I was looking at Thermador, Viking, and Wolf, and read reviews on all of these. But aesthetically, I liked Viking better in the price that I was looking for. I love it. I like the burners, the handles, the very large oven, as well as the top and bottom trays that move on the inside. I have the 36-inch, with a six-burner and the size is great. I went from cooking on electric to liquid propane, so its a little different. It took me a bit of time to get used to the timing for the oven, but now that I do, I like it because it cooks so much quicker on the stovetop. The oven is a little bit slower, but it seems to make the heat evenly dispersed, so it cooks much better salmon, chicken, and quiche. Any issue that I had, Viking resolved immediately. They were honest, efficient, very responsive to any calls, and had great customer service. They were really good to work with, and the installers did a great job. I couldnt be happier.

I went to a retailer and Viking Range is among the floor models. Since the brand has the reputation of being top of the line, I purchased a range from them. The salespersons were also great. They were able to tell me what the product is about and why it is good. The range I got is excellent and the performance is great.

We liked the looks of our Viking refrigerator. The exterior is very nice. The drawers are cheap for the overall quality of built. But other than that, we’re satisfied. We bought our Viking at a place we know and we had a very nice experience.

I had a Viking range 25 years ago, which is still working, and I moved it up to our lake house. We kept it in good shape. So, I bought a new one for my house and it works awesome. I was looking to switch just for some change and see if I like something more, but I love Viking. I bought the one that is all inclusive where there is not different pieces now in which they didn’t have before, and I love that. I also love the pull-out racks now that glide really nice, as well as the bigger window. I like the one burner that is really more powerful in my right corner and just so with the overall. I like the weight of the dials. I love everything about it and I am very happy with it. I got the dishwasher too and I love that, too. Also, the Viking dealer I had was awesome. I highly recommend it.

My husband enjoys cooking. We were looking at other ranges all around the same price and we found Viking. It was on sale at the store and we were saving a couple of thousand bucks. So far, it seems it has a good quality. I like the blue light that lights up the knobs. Without it, I wouldn’t be able to see what I’m doing. I also like the way the racks inside the oven slide nicely. The sales rep was friendly. But after the purchase was made my husband had a few questions, and they weren’t so quick to talk to him or call him back like they were before the purchase.Also, I find it odd that it doesn’t have a self-cleaning oven. When I turn the burners on they don’t always ignite and burn evenly the way I would expect them to. I do the baking and seeing that it’s Christmas, I’ve been making cookies that I can only bake in the middle rack. It’s funny because in all the advertisements they show a door opens full of all kinds of goodies on all three levels, and I can’t cook that way. I have the middle rack and that’s it. Anything on top or bottom burns. And they’re not removable racks, except for the middle one. The top and the bottom are on roller slide, that’s why they move so easily. I can’t just pull it out and move it up or down.

I purchased this Viking Electric Range 30 with Induction Cooktop in August 2014 as display model. I was told by the salesman that it had a full warranty. We also discussed with a Viking rep who was there setting up other models and he indicated the benefits of the range. In January the left burners quit working and there was a flash code for the burners. I called Viking to inquire about the warranty and found the unit was registered to another person who bought it 1 year earlier. I did not know it was pre-owned and would not have purchased it if it was. From the Viking customer service rep I learned it had a history of two repair calls including a replaced control board ($800.00 part cost). The code on the induction top indicated that it may be a generator board (there is one for each side) with a part cost of about $1200.00. They also indicated it was out of warranty. I have talked to the store, Viking techs, independent service tech and there has been no resolution to my issue. The code has changed since the initial event. Since there seems to be a need for a second module, is this a problem with this model or is this one a lemon. Viking did have a 5 year limited warranty on the induction top and modules in the past this but no longer true. I would like a resolution to this issue.

I bought the beautiful cobalt blue, 2-oven, 8-burner, dual-fuel range in 2018 during our rebuild, after losing our house in the Tubbs Fire of 2017. I love my range, its a real beauty, but I sure wish I could have configured the burners differently. ALL of the most powerful burners are along the front edge of the stove. The medium burners and the smallest burner are on the back, harder to reach even if more commonly used. If only they had put a couple of the most powerful burners (you can never use any of them full-blast, they are way too powerful) in the back and put the less powerful ones upfront that you would use every day! Why put the smallest burner, for gently melting or sautéing something, way in the back where its hard to reach and keep an eye on? Ugh!

I wont go into detail about the problems with the 2012 range, suffice to say Viking replaced it with a new model, 2017. This induction range is a dream. I love it. The oven preheats silently in less than 10 minutes, it holds a even temperature. The cooktop burners are responsive and they all work! No loud humming. The new range seems like an ongoing miracle in my kitchen. So happy with all aspects of it... and it is beautiful!

I’ve seen Vikings advertisements in home building magazines and I went with them because of the expected quality. The stove and the microwave-convection oven were delivered dead on arrival, and it’s now six weeks so Viking’s trying to figure out if they’re gonna replace them or not. They’ve had three technicians out and I have not heard back in two weeks despite repeated follow-up attempts. The interactions are fine, but all the parts unfortunately are on backorder and are parts that they don’t stock. And there’s no definitive timeline for when the parts will be in stock. Every time I call the call center, they say I’m supposed to expect a call from a director or BT level that can make that decision. And they keep passing along the message, but I do not get a call back. I spent a ton of money on these appliances and it’s very unfortunate that the service and quality aren’t there based on my experience so far.

My Viking wall oven was purchased in 2010 and has needed many repairs. The ignitor switch two times and the DSI module 2 times. The DSI module that was replaced three weeks caught fire and the oven is now toast. The customer service is a No Customer Service dept. Also many problems with my Viking dishwasher that have needed many repairs and is now leaking water from below the door due to a design problem which No Customer Service refuses to acknowledge. The Microwave light panel is now so dim it is almost unreadable. DO NOT BUY VIKING!!

Received no help from Viking when called, unit was out of warranty and Viking wont stand behind their product. Many issues with the stove and had to repair on my own, no thanks to Viking. Would never purchase a Viking unit again!

Being empty nesters, and retired we rarely use your oven, except for when company comes. So even though it was past the warranty, plus we had a problem at the beginning with the settings of the range, we believe this range is a lemon. They say because we didnt have complaints earlier, its not. Customer service was horrible! Our oven stopped working during roasting our prime ribs, we had to ask neighbors to finish the prime rib and barbecue the other one; the hot dishes that were going to go into the oven after the prime rib was done had to go to other neighbors house. We would call customer service and ask them to return our call, but they never did. So we had to call over and over again. That meal was at Thanksgiving time and we still dont have it repaired yet, and they called saying the part hasnt come in so theyre canceling tomorrows appointment! Right during the holiday season when we like to do a lot of Christmas baking! So its ruining our Thanksgiving and Christmas! Thanks a lot Viking! Learn from us, and our experience: never buy a Viking!

The quality of the Viking refrigerator is good and the performance is great. However, the functioning of the doors is not good which might have been due to the installation. The center tab of the door doesn’t match correctly. It slams into the other door. The clearance there is just off sixteenths of an inch. Any weight that you put on the door would make that clearance such that that tab will pop out again then you end up closing the door and slamming the other door so you can close it. I called different people who are Viking certified to look at it three times but they couldnt fix it. I dont know if this door issue is a manufacturing issue or an installation issue. I have another cheap refrigerator for 600 bucks and that works a lot better when it comes to doors and functionality.

Our Viking Range is beautiful and it cooks very well. It actually cooks quicker than my former range. It looks very nice to the eye and thats really why we chose our specific model. However, our door isnt level. The right side of the door sticks out further than the left side. So, the light is often on.

Aside from Vikings lower price point compared to Wolf, I chose them because of the look and its known quality. I also had a great experience with the Viking dealer. They were prompt to respond and they addressed any questions that I had. I just got the range connected and so far, Ive been happy with it. I like its consistent heating feature. I’d tell my friends Viking is a great appliance brand.

The built-in microwave is just one year old (I moved-in in 12/2016) and the panel light is getting dimmer and dimmer. When I called Viking technical support they said the whole control board has to be replaced. And it is out of warranty. This microwave has been used less than once per day.

I chose Viking for its reputation but my range doesnt work. It just clicks away. It won’t simmer and it can’t light the oven. I have to put it on broiler first. Viking sent somebody to fix it, but they never fixed it. It was temporarily fixed. Now, it’s broken again. It’s only a couple months old. So we contacted the appliance store that we purchased it from and they also put another service ticket. However, it was not a good time and I didn’t want anybody in the house when they called. So now, I need somebody to get out here and fix my stove. It’s a lovely cooking apparatus but it has to work better than this.

I replaced the range I had and bought two Viking Ranges. It was attractive and it was exactly what I was looking for. Their reps were very nice and accommodating and Im completely satisfied with the quality of their product. However, Ive had a lot of things going on so I havent used them that much. I may have used the oven once and the burners, half a dozen times on one of them and I havent even used the other one at all, which is in my lower level kitchen. Also, there was no timer built into the stove or the range at all so I didn’t have anywhere to give timed cooking. I didn’t think about it when I got it and I guess its part of the professional type atmosphere or professional type product they were trying to portray. But the features I like the best right now is the knobs, the way the knobs feel. That was one of the reasons I didn’t like my previous range. Moreover, the wrap on the stove for shipping was so difficult to remove. The delivery team wanted to get it in and get out of there and deliver. I couldn’t let them bring it in and set it where it belongs until I had all that plastic off. I had to pay the two drivers to help me get the stuff off. I could have never done it myself. And even when it was over with I still felt like I could see remnants of it in the corners and where the metal meets the metal. And then inside the range, they used white tape on the bar of the racks on either side so that they won’t move under shipment. I was sweating on the floor trying to get that tape off of there. Maybe they can use a zip tie or something that you could just cut with the scissors. I sell expensive merchandise and one of the things that is required of us is that we contact the customers within a couple of days to see how they are enjoying their new product. It has been a month since I got the stuff so I was wondering if they were ever gonna contact me. I did go right online and registered them right away on their website because I felt that was important that they have that registration. So, I was surprised that I never got anything, even a thank you letter in the mail, not that I needed it. But to me, that was something I thought a company like that would do for when youre buying a high line product like that. Many companies send thank you notes when you do business with them for the smallest things much less a major purchase like this. I wasn’t expecting they send me a dozen roses, but I was expecting something. Nonetheless, its a good product and Im very happy with it. That wouldn’t make me not buy another one.

Placed an order for Model RVGR33015BSS from Us Appliance. It was shipped by one carrier and brought to Denver. The order was then moved to another carrier for the trip to Trinidad Colorado. I went to the carrier and picked up the oven (we live in a rural area). Upon inspection of the box for visible damages I found none. I did not open the box. The box was unloaded at my house by me, and we took the oven inside... we noticed the door was open on the oven but when we got into the house we found that the brackets that held the outer door to the inner door were broken and the outer door was hanging by some screws. I notified US Appliance with pictures. They came back and told me that I had damaged the oven and it was my problem. I contacted Viking and my customer rep told me there was not much she could do. I was told because I picked up the stove at the shippers; it was my responsibility. There was no other damage to the stove. One small dent on the bottom of the front kick plate that was not visible. My wife and I decided to go forth and repair the oven ourselves. I had a local welding shop, reweld the brackets on the front door panel, we purchased a new piece of glass and reinstalled the door ourselves. FYI the spot welds that held the brackets on were at best way too small and the welds did not penetrate into the parent metal.I also noticed the oven would not light, so I took the cover plate off and inspected the spark for the oven part found the cover plate was installed incorrectly and the spark was grounding on the frame. I took the cover plate to my shop and increased the size of the hole by 1/2 and repaired the spark boot and it is working better. However I did notice the oven will not light from the convection bake position. I have to start the oven in bake and after it gets hot move it to convection (I think the fan caused a draft).Im disappointed in US alliance and will not do business with them in the future. We love our rebuilt stove. Serial number 111715C10200028. Im giving it two stars because I think the stove may have been damaged at the factory, and the stove could have been packaged better. It was placed on a pallet with flimsy straps. It is possible that the unit was damaged by a shipper but there are no marks on the box indicating a fork from a forklift got into the wrong place.

A friend of mine in North Carolina had a small Viking in her kitchen and I liked the way that Viking Ranges look and I wanted something that was a step above whats in a regular big-box store. However, it rattles so I had Midwest Appliance Repair come out for it. It was still under warranty so they had the fan fixed but I never called them back for them to fix it again, so now its out of warranty and having to put a new fan in there would cost around $300. Also, it wasnt cooking evenly on the front right burner. So when Midwest was out here, they told me that there were two missing silicon bumpers that were supposed to be on the grates to hold it way up from the flames to the proper height. I asked them to order me a whole set for all three grates so I can replace them if I lose one, but the guy called me back and told me that it was $28 a piece so I will just go down and find something else at Lowes that will do the trick.The parts are pricey especially given how much the cost of the range was. Other than that, my friends call it diamond mill because its fancy and Im happy with it. I love the quality in terms of the weight of the piece and the way it cooks that food. I also love that roll-out rack on ball bearings and the freezer doesnt dry things out and theres never a freezer burn. Overall, its the kind of stove that if I ever move, it will go with me.

We bought a home and had the full line of Viking appliances put in the home. The dishwasher has broken down roughly 6 times in 4 1/2 years of use with a family of 4. The worst part is that once it breaks down it takes about a week to get a service tech to your home and EVERY TIME Viking needs to order parts. Parts take 4-6 weeks to arrive!!! So every time the Viking dishwasher breaks down we have no dishwasher for about a month to a month and half. So in 4 1/2 years our Viking dishwasher has been off of service for about 6 months. Customer service will not help and you CANNOT get transferred to a supervisor. Viking rep REFUSES to transfer us for additional help. I have NEVER seen such poor service with any company let alone one with appliances at the high price point of Viking. The plastic in the refrig cracks and has been replaced 3-4 times in 4 years!! DO NOT BUY VIKING IS MY BEST ADVISE. It is not worth the money and NO customer service!! I have to give them a rating but, 1 Star is TOO HIGH!!

We purchased a house that had Viking appliances in it and our range had a little saga. We were happy with the original range until it had its issue with the handle. The front door with the handle and glass separated from the heavier thermal part of the door. It was under warranty but they couldnt supply a replacement part. It took many months before Viking finally agreed to replace the range but once they did, they did a really good job of coordinating. It was very unexpected to have an issue with the door, but they resolved to our satisfaction.

Ive had Viking refrigerators in the past and Im happy with Viking. Theyre quiet and they run fine. When they dont, theyre always willing to fix them and the warranty work is good. When I request service, things have been taken care of quickly. But, I dont like the model that we chose this time because I dont feel like its as good of a fit for us. Its not a great layout. Ive had it built in before and it has a larger capacity.

Stove shuts off and then doesnt go back on. Have to restart over and over. Had a repair service twice already in a year and a half. Viking said I would have to pay for service request. I think this stove is a lemon. Very disappointing.

The oven of the first range we got didnt work at all. We had a technician out but, unfortunately, it didn’t work so we had to order a new one. The company that we bought it from made it smooth but we had to wait two months. It was aggravating to get a new one but it was okay.

We just got a Viking range installed. We liked the industrial look that Viking Ranges provides and then we found a decent deal through an appliance company so we made the purchase. The range is limited in terms of features. Its an on/off gas range and there wasnt even a timer on it. But, in a way, its also what we like because theres not a lot of technologies built into it.

The builder chose Viking for all our home appliances. Im very happy with the quality of their appliances. Although, Viking was giving us the regular refrigerator without the ice dispensing part in front so I requested for a switch. I like the refrigerators ice part and that the vegetables and fruit trays allow me to check the moisture control - this feature allows the food to stay fresh longer. We had to change the filter once and my husband had spoken to somebody at Viking to find out what filter was required. We ordered the filters through Viking and had been replacing it since then.

We were doing a complete remodel of our kitchen, so I was looking at all the appliances for the kitchen. Ive done remodels of kitchens for five or six years and Ive always used Sub-Zero but we decided to try how Viking would work out. We liked the look, the overall aesthetics, and quality of it and the pricing was a big thing, too. There seemed to be a good overall package deal with the broad suite of Viking appliances. What we ended up doing was our entire kitchen is all Viking appliances. The refrigerator has been good so far. The lighting and design are good and I like the easy closing of drawers which is kind of nice. Also, the ability of not to have to do the cleaning of the vents and things was an important feature.

I was looking for a pro series refrigerator to match my professional appliances. The Viking Refrigerator met my requirements plus it was around my budget. The person from the store has been helping me with the appliances and choosing the right ones, and thought highly about the Viking Refrigerator. It’s very well lit with the LED lighting and it’s nice being able to open it and see everything. I like the number of shelves and the fact that I can reconfigure them. I have one that folds in half, so thats also neat because I may not need a full shelf. I could fold one of the shelves in half to fit a gallon of milk or orange juice, but if I dont have that, maybe I want to have the shelves instead.Also, the control panel lights up and temperature cool zone can be adjusted to cool whatever food you’re storing and it will keep it at that temperature plus the dial setting can be easily accessed because it’s in the inside of the door. Thats very helpful because with other refrigerators, they have it in places where someone cant even reach.The only issue that I had was that I had to have the refrigerator replaced 3 times because of the doors being not aligned and even. They tried to align the doors but the top part was wider open than the bottom. The store said that they couldnt do anything with it because the wheels in the back were not adjustable and they could not also adjust the doors. They could only do operating on adjustments. I called Viking service and they sent a repairman who said that it was actually defective and I need it to have it replaced. The reason it happened twice is because the store said, Well order a replacement, but when it came, one of the doors was dented. Theyve had the same issue, and they were not going to leave it with me. Theyre going to take it back.The store said, If youre not happy with the Viking maybe you could choose a different model or a different refrigerator. But even though the Viking refrigerator has those issues, I liked it and was already in love with it. I couldnt find that different selection. So then they delivered a new one and it was better than the other one. It wasnt wobbly but it still had an issue with the doors. However, when the repairman came and told me that it was defective, he said the doors could be fixed but not the wobbly part. They called the service again and I said, I got the replacement refrigerator. Can you come fix the door? They did, so now its good.At least, they let me keep the refrigerator until I got the replacement so I was not without a refrigerator. But because it was a special order it would take long time, like in a month. I wasnt happy because of everything else, but regarding the unit itself and how it operates, I would definitely recommend it. For the price, its great because it competes with the professional refrigerators.

Ive been using Viking Ranges for years. On delivery, the range that I received from them wasnt so good. It was not only scratched, but there were missing parts on it. I reached out to Customer Service and they responded promptly. They were knowledgeable and courteous, scheduled time with me, and then showed up on time. The repair done was excellent. Since my range has been working, Ive liked everything about it and its been good. However, the vice president in charge of customer relations told me that we get the one-year extension on my warranty. I havent seen anything from him to show that, and Id appreciate it if Id get an email or something that I could hold and print.

Besides finding out that their side-by-side refrigerator is the biggest disappointment in home appliances, I found out that their customer service is the same! I had some warranty repairs done by Vikings preferred service provider and during the work, they installed an upgrade kit for the refrigerator. Months went by and we would occasionally see water under the unit. Our warranty was up so we had a different service provider come over to estimate what was wrong, a service provider we found out later that Viking had put on their list of preferred repairers. The service person found that while the unit was under warranty and the upgrade was installed, the wiring was preformed incorrectly causing the refrigerator to leak water underneath, damaging the wood flooring in the house. I called Viking on the subject and they first told me that they would not cover the faulty workmanship so I complained that it was their provider that I had used. They gave me a case number and told me that they had 24 hours to research the case and they would call me back. They did not call back and the case was left unsolved. The Viking company does one thing very well, disappoint their customers! This is not the first time that I have had the experience of poor service from Viking. Buyer beware.

We bought a home thats a few years old, and it already had appliances in it as far as the refrigerator, oven, and microwave. Because I was doing a very large remodel in the kitchen, I needed my appliances to match. Weve heard really great things about Viking in the past, I didnt think twice about it. Well, was I ever so wrong. I should have just redid the whole kitchen for the amount of money that I ended up spending on Viking. We purchased a Series 5. Professional range, dual fuel, and with an overhead vent. Our dealer was Ferguson here in Houston. We didnt actually see it because they didnt have any on the floor but I said, “Well, we know were going to get it, so why do I need to see it? We’ll just buy it.” We ordered at the end of December because there was a special wherein if you buy the range and the overhead vent, you would get a free microwave. Ferguson does the installation, and there was too much back and forth with them. The guy and I were going back on whether it was a 7 or 10-inch blower hole, which is a very big difference and could be very costly if done wrong because youre cutting into an exterior wall. We ended up saying it should be a seven. But then when I was reading the notes of what I had purchased, it was saying that we needed a 10-inch hole. I called Viking and found out the salesperson at Ferguson ordered the wrong blower. Fortunately, I caught the mistake and didnt have the hole cut to 10 inches. I had them cancel the blower, reorder, and send us the correct blower.Ferguson wanted to come out for a second pre-site before they install the appliances to make sure we had done everything that met their criteria. We put in a 110 for the dual fuel range just like what they told us. The guy even wrote on my old crown molding on the wall 110. Guys came back for a check, and its a 240 or 220. At this point, my cabinets are done and its going to be very difficult to run a new electrical to the wall. My electrician somehow figured it out and was able to run a new electrical. He even called to confirm that you want for it to be hardwired into the wall. He was told, “Yeah, we dont need a plug. It just gets hardwired.” So he left it capped and ready for the range to be hardwired. Ferguson came and said, “No, it has to be plugged in.” Viking told us it could be hardwired, which Ive read in the installation manual personally but Ferguson said no and left the range in the middle of my kitchen. My electrician came back out and installed the plug. It was a whole mess but that’s just the beginning. My contractor said something was wrong with the vent hood. He held up a proper level, and the vent hood was crooked. When Ferguson installed the vent hood, they used a level that was one foot-long, so it wasnt really checking the whole thing. So they came back out to re-level it. They also ended up yanking the rubber feet off of the microwave because the hole that they measured for us was too small. The oven knobs were put on backwards so the oven wouldn’t come on. I was infuriated. I finally went back and looked at it after 30 minutes. I was like, “Oh, somebody put the knobs on wrong.” Okay, good. Oven works. I also had to pay a separate company to do ductwork because they wouldnt do it, which nobody could understand. We had a party with some friends on the 4th of July weekend. I went to cook a standing rib roast. Standing rib roast is cooked at 200 degrees until the rib roast reaches temperature. And then, from there, Im supposed to crank my oven to 500 and sear off that meat. Simple. Ive done this on a very cheap Samsung electric range, ‘cause thats what I had at my last house. The Viking never made it to 500. We waited for over an hour and a half. I have an existing Viking oven thats 13 years old, and it gets to 450 within a matter of minutes. So I dont understand why this big oven, thats brand new, and costs tens of thousands of dollars cant get a temperature. I called Viking, and the lady I got, Juanita, was not helpful. She said I have to have somebody come out. Ovens are finicky. My aunt has a Wolf and if you dont hit the button just so, it doesnt do what you want it to do. Juanita wasnt listening to my problem. I told her, Maybe I dont need somebody and you just need to tell me to click the button left or something.” She would not help me. The owner of the company came and said, “Well, it reaches 350 within the 25 minutes its supposed to. Theres nothing wrong with it.” I was like, “Something is wrong because its not getting to 500.” He said, “It gets to 350 in its normal time. But you need a new fan. Your fan’s loud.” I was like, “The thing is brand-new. How can I need a new fan?” He told me theres a Viking chart out in the world that Ive never gotten my hands on to this day, that is supposed to tell me how long it takes to go from 350 to 500. Theres an interval, like every 10 degrees, it takes 15 minutes or whatever it is. But he didnt know what it was. He tried to call Viking and he couldnt get it. I kept calling and would even try to talk to other Viking representatives but they said Juanita’s my case manager. Juanita was out of the office and they still would not help me.It took me until September to get it to work. For three months, I fought with people to get my oven to work. All they had to do was tell me, “If you would turn the oven off and turn it back on, itll use full voltage to go to 500.” What happens on Viking ranges is, once it hits the set temperature, it uses half the voltage to maintain the temperature of the oven that you have it set. Because you change your settings to a higher temperature, itll only use half the voltage to get to that point. Thats why Ive never reached 500. Horrible customer service. I was mortified by the service I received, especially after how much money I spent with Viking. Now that I know how the oven is supposed to work, I love it. Nobody could tell me that until right the second representative from Bar Appliance came out.

We purchased a home with Viking appliances and in about four months that weve been here, the products were okay but I would not recommend them. The refrigerator is noisy, with a lot of clicking noises. We think it’s associated with the filtration system and when it makes ice. And it takes about between three and four days to fill the bin of ice. We tried to use some of the functions where it says excel ice where it leads the user to think that it speeds up the time of making ice. But it still takes three days to fill the little bin in there. But the Viking customer service has been extremely well and Im very, very happy with that aspect.