I always wanted a Viking Range. I love it and its quality is really good. I love to cook and I enjoy every aspect of the range. Plus, the team at the Viking dealer was good.

Purchased this 36 gas range in 2006 for over $6k. A week before Christmas, it broke down. Several parts were replaced by a reputable, local repair firm, but the key one is PJ030015, the 6 prong selector switch was not available. Called Viking and was told it has been discontinued since 2016. The customer service person kept telling me that sales had specials going on so I should contact them. Asked her if she would replace a $6k range because a $100 part wasnt available. This is totally unacceptable. The company should have an solution for this other than check eBay and Craigslist. For Petes sake, go to China and get some built. So, buyer beware. A good company would not do this for a product that is not that old nor inexpensive.

My wife and I perceived the Viking refrigerator as high quality just by certification. We like the look of it as well as the configuration with the door freezer and double open top. We also wanted to get a matching set for we did a remodeling in our kitchen. So far, we really like it but theres one thing that kind of drives me crazy, and its in the minor side. On the freezer, when you open that the big drawer down below, it has an ice maker, and you pull it out. The way the ice is dumped it into the tray and it builds up, about every fourth time, it pushes the ice behind and comes on the floor. But if I open it slowly, reach back, and try to move the ice, it doesnt happen. But sometimes, I forget.The other thing that weve experienced, and I dont know that its the refrigerators fault, is that if our power goes out or trips, then the power comes back on again, the refrigerator doesnt automatically come back on. That could be bad and we initially had a problem when we first got the refrigerator. Aside from that, sometimes we spend a couple of weeks away from the house. Were trying to figure out if theres a way I could get a beeper on my panel or something that would tell me that the fridge is off. But I want it to just automatically cycle back on when the power comes back on.Also, I wish they can come up with something a little better and easier to remove than that plastic coating that they put on it to protect it during transportation. Its really a great idea to have that protective plastic but it is a royal pain to remove it for installations. Other than that, I feel like we got good value on the Viking refrigerator, so Im pretty happy.

The Viking Refrigerator just came with my house and I dont really like it. If it were me, I would not have bought that one. I dont like the fact that I have to open both of the doors just to get something from the long drawer at the bottom. That drives me crazy because we had an old fridge that I didnt have to do that. I also dont understand why it doesnt have water in it. I dont know if thats an option I could have had, but this home did not come with that in it and its a nice feature.

Viking is highly ranked. At the time of my purchase, there was also a good deal for getting all Viking. Aside from the discount, they threw in a free dishwasher. I like Vikings ovens. But the quality of the professional stoves is better than the refrigerator. It was made in Mexico and not quite the same as their professional level refrigerators. But its pretty good. I like that the styling was all matching too. The only thing is one of the status lights is out in the refrigerator already. It just happened.

Were from Mississippi, and supporting a local company seems like a good thing to do. We bought our Viking range from Southern Pipe and the sales team seemed to really know their stuff. My wife had a ton of questions for them and weve had good answers. They seemed to have dealt with those questions before or the saleslady might even own one, so she was able to speak about personal experiences too. We like all the features that came with the range and it has been really good. We havent had a gas stove before, so the fact that everything heats up really quickly is awesome to us. Plus it looks really good in our kitchen. We bought it back in the fall, but only got it installed in February, so were still sort of in a trial period of using it. It still feels pretty new, but everything weve thrown at it so far, its done exceptionally. Its the best stove Ive ever owned.

The Viking range is a good range. It has high heat. I selected it because I do a lot of stir-fry and I wanted something that has good heat control. However, it has some rattles that I dont like. I did have somebody come in and look at it. He corrected a few things and said, Because it is a custom kitchen, there are some places that the range touched, which he said normally wouldnt have been the case in a traditional installation. He seemed to have a reason for it. I was pleased when I called. I was smelling gas. They put me on to a service guy in New York. I was able to arrange a visit with him pretty quickly. He came over and corrected the problem very quickly. The pipe where the gas comes in was a little shifted. He was able to crack that. He said it wasnt a serious problem and its been working fine since. I havent smelled gas. He also explained to me what the situation was and the safety features with the Viking. If I was going to do it again, I wouldnt do it so quickly. I’d probably end up with a Viking because of the reputation and because of things Ive heard. But I was kind of rushed when I made the purchase so I might have looked around a little more. But in terms of cooking, Im very satisfied.

Purchased Viking model: DFBB 363L bottom freezer on 12/20/2006. First problem in 2006 freezer door falling down. Next problem leak. Installed new drain pan $255.00. Not cooling motherboard 2013 - $470.35; Stopped working 2013 - $105.00; Currently, will not defrost. We have been without freezer a total of eleven weeks since purchase. We were without refrigerator and freezer for over six weeks in 2013. This is an inferior product and should have been replaced.

Our service technician says our Viking range is leaking gas from a valve. Viking says they no longer manufacture the forty dollar part and we must buy an entire new range! Ridiculous. Our previous service technician told us that he no longer services Viking because parts are often not available or never ship after ordering. It seems Viking treats their ranges, and their customers, as disposable.

Im very happy with my Viking range. I like that the burner goes from the gates of hell heat to slow simmer with the same burner. I would recommend Viking.

I like my Viking refrigerator. So far, the quality is good. We bought ours at Best Buy. They did a nice job, came in, and set it unit up.

Viking, you SUCK. 3+ months with a $3,000+ fridge that was delivered broken and all the local warranty reps you outsource to are saying is Viking switched its distributor two times so you will have to wait longer? How about some lemon laws here. I called Viking directly and the brain dead receptionists can not get me to the right person. Why? Because they cant fathom why someone with a California phone number lives in Texas. Gee, if you want to be elite Viking, you might want to consider that your customers have multiple homes in other areas. I regret buying a Viking Dishwasher (POS does not even have heated dry), Viking Range (delivered broken), Viking Microwave (over priced Kitchen Aid) and Viking D3 Fridge (Broken on Delivery). I have yet to get a customer service rep to call me back. No one is empowered to make a decision. I will be buying Wolf/SubZero next time.

I thought Viking products were exceptional. They are not. Our range is 15 years old and he have had it repaired four times. Each time, the cost is very high. Also, a repair business doesnt want to come to our house because we are 40 miles away. Viking did talk them into it. We have probably spent more than $1,200 on repairs since we had the range. I will not buy another Viking product.

My fridge door fell off and nearly hit my two-year-old son; he was about two feet away. The door is heavy, probably 150 lbs, so it probably would have killed him. Whats worse is when I discovered there had been a recall, I found out that this is the new improved model where they supposedly fixed the door problem! I contacted the company and over a month later, we are still waiting to receive a new refrigerator. The door also put a big divot in the kitchen floor but we are just happy that it missed our son.

I like the Viking refrigerator. Ive had it for a few weeks now and so far, its well. But it was delivered without the shelf. Im unhappy with that.

We went to Best Buy and saw Viking there. We chose them based on what we saw and the recommendation of the salesperson and then compared the burners and the size that we had and that’s why we purchased it. When we first got this stove in, a piece of sealing in the oven door between the glass was loose and we had to wait for that to get replaced. There was a dent in the bottom frame. Viking wouldn’t automatically replace the stove outright. They wanted to send some service guy over and it took almost six weeks to get that taken care of. Also, the oven door does not stay shut when you use the oven. It hasn’t even been a year and now we have the issue with the oven door just popping open in between when we’re cooking. We’ve got us a service guy coming on Monday, but would prefer to have that stove completely replaced given the fact that we’ve got two service calls on the warranty.Viking keeps telling me that there’s nothing they can do and I have to call the authorized service people. Ive called their headquarters to find the name of the authorized service people, and they said even though within a number of days of purchasing, if it arrives in my house, they wouldn’t replace it which I don’t understand. Other manufacturers do it automatically. When I had issues with Sears, Id call them up and theyd give me a replacement. We would not recommend Viking based on whats going on now.

I have a kitchen full of Vikings and my husband likes them because the appliances are pretty to look at. The old Viking refrigerator we purchased needed a lot of repairs so we went and bought a new one a year ago. The door swings too heavy so its always a fear of ours that its going to swing and the latch will get broken. I need to call to see if theres a kit or fix for it but I havent had any issues. Repairs take awhile because of products but other than that its fine. If theres an issue I just call into the Viking number and theyre able to pass these to someone to help me with repair. I have been fortunate to receive excellent customer service from them.

Range is 1 year almost 2 months old. Range comes with a 3 year warranty. 5 year on the porcelain enamel. Called authorized service. Enamel is starting to lift. Oven light flashing. Oven is in repairable for enamel. No signs of foil on bottom of oven. This was the statement on the service ticket. Viking just wants to do a payout instead of replacing the range and not honor their warranty. We do not want a payout. We Just want the manufacturer warranty honored.

Viking is a good name and they have a good product. I I had a good experience with their dealer and I like the Sabbath Mode of my refrigerator. But I had an issue with an oven and it took a long time to get it repaired and to deal with the stock on the repair parts. After two months, they finally called me to set up an appointment yesterday.

It took a lifetime and a half to get the range because of COVID. Once we got it, it sat in the garage for a while while we waited for things to happen in the kitchen that were also delayed for a while. Then my contractor and I installed it with no difficulty whatsoever mostly because he knew what he was doing. The quality control of the range is great. Theres one little tiny nick in a piece of have stainless steel and weve got one of the burner knobs that sticks ever so slightly.The Viking range puts out ferocious heat so we find ourselves turning the gas down more than turning it up. But thats just a learning process. Were learning the tricks with the multiple things you can do with the oven. My wife is on a very restricted diet so she bakes with weird stuff rather than buying things that are baked elsewhere at the store. She loves that oven.

Viking is in my budget range. Also, Ive read a lot where they say Viking will have good maintenance. There will be people who will come out and fix it when somethings broken. Maintenance is important. I like the consistent heat. The range has been cooking well. Every time somethings not working, I have called the dealer and they have helped to contact a local maintenance supplier.

My Viking refrigerator is leaking on my hardwood floor. I bought it about five years ago and the LED lighting is nice. However, Im trying to get it fixed and its been a challenge finding people in Alabama that knows how to fix it. Im frustrated right now.

Viking had a good price for their refrigerator model as far as whats out the market. So far, the quality has been good and cleaning has been fine. I like how much it holds.

A friend of ours purchased a range from Viking, and I heard a testimony of the people who told us about them so I went with them. The sales rep was good, but I didnt love the delivery team. The subcontract company from the store was a little bit on the unprofessional side and basically didnt have a rate plan for installation. They just winged it, quoted me a price and we had to do the whole Tijuana dealing. Then, they ended up not doing some good finish work on installation of the hood. They did a partial job. However, they didnt damage anything.

I have a large family, I cook a lot and I needed something strong and durable. I got the Viking stove and its very powerful. However, I have a problem inserting the racks. I make a cake, slide the racks out and the racks stick and go off the track. They dont slide in and out comfortably. And then, I have a vent above the stove and I have glass in the back of the stove instead of stainless steel. My husband pushed the stove too close to the glass so the first time I used the oven, the glass exploded. Also, its very busy to keep the top clean because it doesn’t have sealed burners. It has grates that I have to take in and out and steel wool in between every little crevice there on the top. I have adult sons that are slobs when it comes to cleaning so it’s an extra effort for me to keep this range clean on the top. I would have looked at something different and paid $1,000 extra and gotten a sealed burner. But I got what I got and I use S.O.S Steel Wool to keep the top clean every day. Otherwise, the stove is terrific and I like it.

I was looking at Thermador, Viking, and Wolf, and read reviews on all of these. But aesthetically, I liked Viking better in the price that I was looking for. I love it. I like the burners, the handles, the very large oven, as well as the top and bottom trays that move on the inside. I have the 36-inch, with a six-burner and the size is great. I went from cooking on electric to liquid propane, so its a little different. It took me a bit of time to get used to the timing for the oven, but now that I do, I like it because it cooks so much quicker on the stovetop. The oven is a little bit slower, but it seems to make the heat evenly dispersed, so it cooks much better salmon, chicken, and quiche. Any issue that I had, Viking resolved immediately. They were honest, efficient, very responsive to any calls, and had great customer service. They were really good to work with, and the installers did a great job. I couldnt be happier.

I do a lot of cooking and I wanted a range thats really good. I ran into Viking on the internet. And then, I went to appliance stores to look for them. I got one and I love it. My Viking Range cooks so much faster than whatever I had before. I got the one that has the gas on top, because I want a gas range. I like the electric below and the roll out shelves that has it in there. Theyll pull out heavy stuff. I like the fan and our only trouble was when we tried to hook it up, the gas hook up was not in a very good position. The guy that we had here to work on it had to add to it, because the pipe for the gas did not come out the back. And then, he had to build a pipe up higher because I dont have gas on the bottom. The fan blew out, so we had to have somebody come back in and they didnt have service people around us. We had to wait about a month to get a new fan for that bottom part. But they were really nice when they got here. They adjusted my burners for me.

Viking is a good brand. And we saw it at Best Buy, and we liked what we saw. The salespeople were very professional. The quality of our range is pretty good, but we’re a little upset with a couple of things. For the price of the range that we bought, it’s a pretty high-end range, and the burners are all stained up with the heat. It doesn’t very look appealing. As soon as we had it installed, we had trouble with one of the burners not lighting up, and we’re still having the same issue. Other than that, we like it. I like that it’s a six burner. And I like the BTU part of it the most.

We had Sub-Zero in our previous house and we were thinking about buying Sub-Zero again but Viking had a promotion, which was if you bought so many appliances, for every dollar over $10,000 that you spent, you get a 10% rebate. It pushed the cost in our favor so we got their unit. The first fridge that they sent had some damages on it and was making a loud noise. The damages were in the white parts on the inside of the unit, and it was something they could not repair. ApppliancesConnection.com, the place where I bought the unit, asked me to send pictures, and I did all that. Then, they sorted all that to the Viking rep. Viking made me an offer, but it was not a large enough discount to make me want and take it. I told them that if they want to make a more substantial financial offer, I would consider taking the damaged one. However, they never got back to me. I had to chase them down for weeks. I called again and again and they told me that the woman who was working on it doesnt do that anymore. Finally, I was like, “You know what, forget it, I’m not taking the offer. Just come out and replace it.” So they came out and took care of its replacement and the new one they sent has been fantastic. Overall, Im satisfied with my experience. Everything got handled pretty quickly and got fixed. However, if there was any way that Vikings could make a refrigerator that has filtered water, that would be a bonus. That was the only feature that we could not get in the Viking fridge and we really miss having it.

I am writing you this letter to make you aware of the quality control, R&D and customer service issues that you have with your products and within your company. As you read this letter, you will see that I have purchased quite a few of your products and have owned eight homes which exposed me to many brands. I also cook almost every night. Unfortunately, my Viking appliances have been the worst appliance purchases I have ever made. The issues I have with my Viking appliances are what I would expect from a much cheaper brand. With the money I spent on your products, I expected your products to be of commercial grade and able to hold up to repeated use. Based on the blogs all over the internet, I can see that my issues are in line with a lot of other folks. I have outlined the issues of each Viking product that I have owned for your review.In 2005, I bought a Viking 54 gas grill in Texas which I used through 7/8/2008. This item was a fire hazard waiting to happen. We used it 3-4 days per week. The grates that redirected the grease down to the grease pan were poorly designed. It was shaped in a V with round holes the size of a pencil eraser. The holes would clog and the grease and droppings would stay in the V. This forced me to clean them weekly to reduce the risk of fire (hardly ever had to clean the grease pan). Even after a thorough cleaning, you could not leave the hood down for extended time (even on low) or you would have a fire (my wife and post owner blew the knobs off the grill.). Fortunately, no one was in front of the grill at the time. I would never buy another Viking grill. The grates were a poor design. Weber and Wolfe have a much better design.I had a Viking dishwasher DFB450 (serial # 031109D00003895 & 031109D00003878) installed on 7/14/2009. I have two of them. First, the technology in the motherboard creates more problems than the benefits. After trying to reset the dishwashers by holding down the buttons (in manual), I can only get it to work occasionally. I do not know of too many people that enjoy pulling out the manual to decipher the many error codes your dishwasher has. There has got to be a better way to let the customer know what to do when an error light flashes. At least once per month, I have to flip the circuit breaker to each dishwasher to reset it. This cost me $75 for an appliance technician to show me this. I have never had this issue with the other seven brands I have owned. There is no indicator light to let you know the dishes have been cleaned (i.e., green light next to the blue running light). Since the dishwashers do not clean well all the time, we rinse our dishes off before putting them in the dishwasher and we end up running them again. Enclosed is a plastic clip that snaps in and holds a wire shelf for long spoons, knives, etc. All four clips are the same design thus preventing a snug fit causing the shelf to constantly fall/come undone. One of my clips broke (clip in itself is a bad design) and guess how much your company wanted to charge me to replace it? You can’t buy the clip. You have to buy the entire rack for $360 plus tax and shipping. You talk about putting the screws to your customer. Would you be happy if your clip broke and you could not replace it for a reasonable price? After about an hour on the phone with customer service, they finally authorized a new rack to be sent to me. How much did that cost you for the part and an angry customer? There is another plastic part (U- shaped) that snaps on to the right side of the dishwasher that also continually falls off. Again, this is what I would expect from the cheap brands, not a Viking.My two and a half year old dishwasher (031109000003895) needs a new heater/wire harness (part#016403-000/P870612). This is something that is not needed by most dishwashers until much later in their life cycle (never had this issue with any of my previous 7 dishwashers including the one we owned in Texas for nearly 10 years). Also, when the non-Viking technician came out to look at my problem (popping the circuit breaker), he noticed a wire that had been crimped badly which he thought was the cause to the circuit popping. After running the dishwasher and watching until it popped, it was determined that the heater was bad. Was the poor quality (crimped wire) the reason my heater went out? After arguing with your customer service department, I am having a Viking technician (Lakeview) come out to tell me why the wire is crimped and how it would affect other parts to my dishwasher. Unless he is a certified electric engineer, his word is not any better than the other technician. Unless this is covered by Viking, I am being given a $500 price to fix it. Before I throw that kind of money at a Viking product, I will replace it with another brand. Lakeview fixed the issue prior to me sending you this letter. Covered by Viking because of a bad harness. My last dishwasher of 10 years was a KitchenAid and I never had it serviced. We used it every day not every other day (have two) like this dishwasher.Viking 6 burner stove with griddle VGRC6056GDSS (Serial # 050609C00015117) installed 7/14/2009 - First time I used the griddle, one side did not heat up and one of the control knobs did not work. Viking replaced both. The convection switch keeps popping out due to a poor design. Should have a nut on the backside to hold it in place instead of a cheap plastic catch. My wife and daughters were baking Christmas cookies in 2009 and had to open the windows (Chicago) to cool down the kitchen. After looking at the stove, I noticed one oven door stuck out more than the other one. A non-Viking technician came out and replaced the hinges and made other adjustments. We have not had that problem again when baking Christmas Cookies. I won’t even touch on the clicking noise from burners not in use and the sound of the gas being blown-sounds like wind in the oven blowing out the flame. Again, this gets back to my letters theme - this is what I expect from a cheap brand not a $13,000 Viking product. After reading hundreds of blogs on the internet, I have a feeling the worst is yet to come. My last stove and oven (10 years) was a Jenn-Air and I never had it serviced.The hinges of my Viking refrigerator DFSB483 (serial # 051508R00010392) replaced to support the custom wood covers. If Viking is going to sell a refrigerator with custom built in capabilities, your R&D team should have accounted for weight greater than the heaviest wood cover. Heavy-duty hinges should have been the norm not the afterthought. My wife left Warming Drawer DFWD101 (serial number hidden behind custom cover) on high for three days and it caused the custom wood cover to separate where it had been glued ($100 replacement). I realized that leaving the warmer on was my wife’s fault. However, your R&D department should have realized that a custom cover would hide the control knob, thus out of sight, out of mind. My last warming drawer had a timer which shut off the unit after a period of time. I ended up getting thermal heat foil and placing it between the warming drawer and the custom cover. I assure you that it will not be the last time my wife or other Viking customers leave the warming drawer on. Again, with the amount of money the Viking warming drawer cost versus other brands, your customers should not have to worry about these things. I would not have purchased the drawer if it wasn’t for the discount we received by buying all Viking. I had a feeling this purchase would come back and bite me and it did to the tune of $100 and a lot of legwork to get the cover fixed and prevent future issues.Viking Microwave DMOS200 (Serial # 05772W205079) - Over heated and caused the glass plate to break and the tri-wheels to melt. I replaced the glass plate and the Tri wheels for around $30 but the turn motor was destroyed. Viking replaced the motor at no cost to me. The problem was due to a sensor not responding to the issue. I was told by the technician that there were several sensors. We were lucky we caught it before a fire broke out. Is this a quality control issue or a fluke? I have no issues with my Viking Dishwasher DFVD042 to date because we hardly use it. It’s in the basement bar and we use it two to six times a year.As for the Viking customer service, after spending a lot of time on the phone with your customer service about the enclosed part, I was told that Viking would send me a new rack at no cost. Three weeks went by and I called customer service again. I was told that an Email was sent to Lakeview. I called Lakeview and they had no record of the email. I called back customer service and they informed me that they would resend the request. The next day, I called Lakeview and they still had no record of the request. I called your customer service again and had them copy me on the third request (which I never received). The whole point is that I had to do all the follow up, do your employees job and waste my time (not to mention Lakeview’s). Your customer service team should have put me on hold or a conference call and resolved this issue on the spot.I called customer service about the heater element on my dishwasher and they gave me the cookie cutter response that it was out of warranty. I explained the crimped wire and all the other issues I had with Viking products and that I was very upset because I would have to pay a Viking technician to come out to dispute the observation of a reliable technician that I used and had already paid for. I was told that Lakeview would call me to set up an appointment. After not hearing from Lakeview for 30 plus hours, I called your customer service again to find out when I could expect a call (I needed it fixed with Christmas coming up and knowing I was going to have lots of guests). I was informed to call Lakeview directly. Again, an already unhappy customer was asked to do your employees job and waste more of my time. After leaving a message with Lakeview to call me, I received a call 60 hours after I had my initial call to your customer service department. After talking with your customer service department, I get the feeling they are there to do a 9-5 job and after they hit send, they are relieved from all obligations related to that call. There is no sense of urgency to take care of an irate customer. Maybe this is the norm within Vikings customer service department because the internet blogs and the issues I have with my purchases tell me you have a lot of irate customers. Lake view does a good job.As you can see, I have had to deal with several issues concerning your products. To say the least, I am a very unhappy customer and will be very reluctant to buy another Viking Product. I am also informing everyone I know about the Viking quality and customer service issues. I wrote this letter in hopes that you are not aware of the quality issues your brand is having as well as the lack of vision by your R&D department. I just don’t understand why your company would risk the loss of customers over the cheap parts you are designing and putting on your expensive products. Being an owner of a company myself, I just don’t get it. Below is Viking response, a couple of generic I- am-sorry letters:Both dishwashers have been fixed since these letters at a cost of approx $200 each (motherboard went out on one-labor only, rubber gasket came off the other parts/labor). There should be no reason a rubber gasket comes off on a $1700 dishwasher. Also, the icemakers water line froze and was replaced with a better one. How long have icemakers been sold to the consumer?

DFSB423 - I feel much better reading the previous posts... Im glad its not just me. We have had the gaskets changed... $425.00 later, the freezer is still running and it must be defrosted every two or three days. The Authorized dealer has the customer service of a vampire and we are just tired of being sucked dry every few months. The new gaskets have done nothing to stop the freezer from running and Ill not spend another dollar until someone from VIKING CORPORATE address the issue.

My husband used to own a countertop business and we were familiar with Viking Ranges and we knew it a little bit better than their competitors. The range is great. The only issue I have is with the Vent Hood. When its on high, it squeals and it sounds horrible. We’ve had people come out and work on it several times and they can’t get it right. They blame it on Viking and so they’re supposed to come back out and do some other stuff to it and they just haven’t followed back up with it. But, I enjoy the flat grill on my range and all the burners that I have. I also like that it heats up fast.

The purchasing experience of our Viking Range was okay. But when I tried to install the feet of the Viking range, it fell off and then it broke into half. Finally, they sent me a replacement. All I have to do is unscrew it and then put back the other one.

My sister has a Wolf range and Ive seen friends of mine who has a Viking. I did my research and I ended up buying a Viking. Its just a sexy looking machine and I like its power and the way it cooks. Its probably the best in the market. However, when I cleaned the range, I did not know that there was a special way to put the pots back on to control the gas. And so, I wasnt too happy at first. But when the guy came out, he showed me what I was doing wrong. And so, right now, I like the range. However, its ridiculous that they have a Viking product through Best Buy. It was three days before Thanksgiving when the installer was to put the range into my kitchen and I noticed that my range wasnt the right range. The specs that I gave them was from the guy at Best Buy. It was the correct specs but that guy ordered the wrong range. And so, Best Buy lucked out because it could have been a disaster with the guy that was remodeling my kitchen because he put in new cabinets. I would suggest that if Viking is going to continue to use Best Buy, they should train their people to benefit Viking because Viking is a really wonderful product. But the Best Buy people in Buford have lied. They wind up doing me right towards the end but two of their employees lied about it and I have no tolerance for that. But I will still buy another Viking range if my range holds up to par. If it does anything like my blower did, I probably would not buy another one. But I have not had any problems yet.

When we bought this condo, an LLC came in and we completely remodeled it. We had an appliance package that everything in the kitchen is Viking. However, Ive been a little disappointed with some of the Viking products because I know it has got such a good reputation. The Viking refrigerator seems to be building up the ice cubes like you got a pull-out drawer. I really like the style of the double doors on top with the freezer at the bottom, but when I open the door for the freezer all the ice falls out the back of the tray. It was a brand-new kitchen when we got the condo and there was all this frost buildup. Evidently, somebody hadn’t put the shelves in right, so it pushed the door out a little bit. I had a Viking repairman come in and he fixed that and he said a lot of people had this complaint as the tray isn’t tall enough at the back of it. I guess Viking has done something to order a higher back on the ice tray to hold the ice cubes in. He said he ordered it. I had spoken to somebody at Viking and it seemed that the people that remodeled did not register any of the products. I had to get online as well as on the phone to register the products and that was a challenge as well. Im pretty efficient on the product code, yet it took about three days to get all the products registered through the website and for customer service to call me back and tell me, “Don’t put that number in. Leave that letter off.“ Viking customer service and repair was excellent. The customer service was very helpful getting back to me, double checking and calling me back. They were prompt and they were fine. It was just so odd about this logging in the product serial number and stuff and then not having to go through. The refrigerator was just good to average and I really like the bottom freezer. The refrigerator has a feature that has chilled water on it, but that’s something that I had no choice because the refrigerator came with it. Also, the refrigerator doors are not quite sturdy. It seems like when I open the double doors, everything seems to rattle and move around. But Ive never had a double door before since Ive had a KitchenAid with a bottom freezer and a big single door. So, maybe its just the nature of having the double refrigerator doors.

We had Viking in the past. It was something we became accustomed to and it really never gave us a bunch of problems. We decided to stay with something that we like and we got a Viking range. The Viking dealer was great. He was helpful, showed us the different products and features, and led us in the right direction. Our range is really nice, and I really like its portable griddle top.

My parents owned a Sub-Zero which only makes built-in refrigerators and not stand-up ones. Ive heard of Viking in the past and theyre my number two choice. However, I received my refrigerator damaged. A lot of parts under it were bent so its not leveled and I have to put a piece of wood behind the fridge to level it. Also, the bottom grille doesnt line up with the fridge. Theres also frost build-up all around the inside of the fridge where the cool air comes out of the little vents. Theres supposed to be a gap in between the shelves but theyre touching. And the door slams hard. It doesnt feel like a normal fridge. Its hard and its like plastic on plastic when it closes. The freezer door is not even with the refrigerator doors like its pushed in on one side. When I close it, it’s supposed to be flush with the doors but only one side is pushed down and one side is pulling out. The Viking team was friendly but they took a while to return calls. I spoke to a representative and she said she was going to check on my fridge. I had to call her the next week and they were supposed to call me back two days later and this last week but I still havent heard from them. They said they were going to send out somebody to repair the fridge but the company guy said its irreparable. Overall, Vikings built-ins are very good but their stand-ups are not.

We bought our Viking oven 4 1/2 years ago because I like to cook and wanted an oven that could stand up to that. Sadly, I have been very disappointed with the oven. From the beginning I noticed that the knobs on the front of the oven would get almost too hot to touch whenever I had the oven on over 400 degrees for a length of time. Two weeks ago the oven broke. We had to replace the DSI control panel at a cost of almost $700. The oven worked for one day and then broke again. Im now told I will have to wait 2 months for another DSI control panel to become available and I cant be certain that is even going to fix the problem. When I told the repairman I would never again buy a Viking, he said I should have bought a Wolf because he repairs about 10x as many Vikings as he does Wolf ovens. Wish I had known...

We were looking for the type of professional oven and knew Viking had a good name. We looked at the other ones, too but chose the Viking. The quality is a little bit shifty and could be better for the price. I’ve already had it serviced back in November because the oven wasn’t starting for me right away. However, the repairman came just two weeks ago, that’s how long it took me to get service. We live in a very small rural community and it was very frustrating calling Viking. Also, the oven is a little small for me at times. Other than that, it’s fine and I really like it.

I purchased a Viking refrigerator thinking that the product would be great. I have owned Viking grills and loved them, the quality was amazing and they lasted! I was wrong. The refrigerator is so loud, it hisses, seems to continuously run and makes a banging noise when it is running, rarely shuts down and when it does shut down (for 5 minutes) it makes such loud popping noises you would think a car is backfiring. I tried to return it to the appliance store but they told me it was a special order fridge and cannot be returned. I am so disappointed and feel like the $3250.00 plus tax that I paid was thrown out the window! I recently saw on the news about a refrigerator exploding and I am nervous that this one will do the same. I will not purchase another Viking fridge and also will not shop at Bill Smith Appliances in Fort Myers FL again!

I purchased Viking appliances in November 2009 - dishwasher, refrigerator, stove. My dishwasher has not been working since the beginning of July 2013 despite 4 visits by a tech and numerous phone calls to the extended warranty company and Viking. It was also repaired in 2010 and 2011. My refrigerator is also on its third repair and is failing to keep a consistent temperature... It is either freezing food or else keeping food in the 40-42 degree range. These are marketed as Professional appliances and certainly do not live up to this reputation. I discourage all consumers from purchasing Viking appliances... They come with a hefty price tag and leave the consumer frustrated, disillusioned and dissatisfied.

We bought the house and the builder had put Viking appliances in it. Weve only had the house for two or three weeks and so far, everything works great. The Viking range looks easy to clean, take apart, and thoroughly get to all the pieces. Its easy to work with.

The range is strong and sturdy. I like the quickness of being able to heat on the stovetop, and the accuracy of the temperature inside the oven. Best Buy did a really good job of promoting the product, and when we purchased the stove, a dishwasher was included.

Viking Refrigerators have a tough look. They dont have the look of a local GE but rather the look of a Sub-Zero Wolf, and I like it. Also, its quality is decent. The refrigerator that I purchased was only available in a French-door, which is a counter depth. I wish that option was available in a one-door as well. The shelves are movable. Its a tough refrigerator on the inside and its not clumsy. The freshness stays in there longer and things don’t spoil as quickly. But it is extremely overpriced and its so heavy compared to the others. The size could also have been a little wider.

We bought a brand new Viking Professional 301 Series Built-In Dishwasher when we moved into a new townhouse 18 months ago. It hasnt worked in a month, although we have had 4 service calls and 4 parts replacements in 3 weeks - after the last visit it flooded the kitchen floor after the tech left. I think we have had 8 service calls in 18 months. There is obviously a problem with the dishwasher (it has been discontinued) however Viking refuses to consider replacing it. Viking does not stand by their product - rather than provide us with a working unit, they prefer to jerry-rig a series of failing repairs. This is one of the worst customer service experiences we have ever had. I would not recommend Viking to anyone. I understand that appliances fail, however for us the failure has been the integrity and quality of Viking Customer Service. What a disappointment.

Six years ago we bought a $10,000 Viking professional range. While it may look beautiful, it has never worked properly. The large oven door will not shut tightly. We have had the appliance store where we purchased it come out numerous times and I am regularly told that I am being too rough with the door. Well, the door has never closed properly, and because it doesn’t close properly the oven turns off whenever I set the oven to a temperature above 400 degrees. The appliance company insists that there’s nothing wrong with the hinges, and Viking has done absolutely nothing to help. I am now ready to replace a stove that should’ve lasted my lifetime. If you’re looking for a stove, choose anything but a Viking.

The refrigerator has doors that did not line up properly from the time it was received brand new. Viking already replaced the door on the frig side, and they have sent out techs to fix the alignment problem, and they sent their head guy. None of these efforts fixed the problem. Viking replaced the motherboard on the refrigerator too. The shelves and doors and drawers all have broken multiple times. Food freezes, milk freezes, we have wasted thousands in spoiled food because of this faulty refrigerator. Viking is now pulling the it is out of warranty game although they promised me they would extend the warranty since they wanted me to allow them to fix the original Pro Series Refrig when they should have replaced the lemon appliance from the start. Dont trust them. Make them put it in writing. Better yet, dont let them constantly repair their junk, and make you live through inconvenience in a kitchen you paid $25k for their top of the line Pro Series. Insist on a refund or new replacement, otherwise you will be constantly living with techs and once the warranty expires they will say you are all on your own.Viking replaced the double ovens, and the two dishwashers. Amazing no more problems and no service calls since the original junk was removed from my home. It should be noted that we replaced the dishwashers with LG, and no problems. In fact our CA home has Sub Zero, Fisher & Paykel and Miele, and they are all twice the age of this Viking junk that is in our AZ home and no problems. We also have Kitchen Aid in our TX home and no problems. Our Viking problems over the past 3 years since building our new home has caused huge inconvenience, and the problems are obviously correlated to the poor quality control that allowed such defective appliances to be sold. As with all the other Viking problems, once the original appliance has been removed and a different one installed, we have zero service calls.Why would Viking Customer Service fight me on this? Viking had a great rep who did such a good job of trying to correct the problems with all of their other appliances, yet they now will not acknowledge the multiple times their techs have been out and in fact they recently stated there has only been one functional service call. Apparently Viking does not keep good records or they dont consider replacing an entire door, or replacing the motherboard, or replacing cracked drawers, or fixing a constant alarm, or fixing a freezing of milk problem, or replacing cracked shelves, or replacing broken rollers, etc to be functional service calls.If Viking will live up to their commitments they made to me I will gladly let other consumers know but as of this writing they are ignoring me and leaving me with a broken refrigerator, one that was broken from day one, and hiding behind a warranty expiration date. I called who they claim is the head of all customer service, but she would not speak with me and the receptionist told me someone else is actually the head for my region. I do not want to speak with a regional head, as this is a matter that Vikings Chief Quality Officer needs to be made aware of. Viking if you care about your customers you will have someone contact me immediately to remedy this horrible situation.

Viking ranges are so expensive and buying one was not our goal. But we just remodeled out kitchen and when we went into the showroom to start buying all the appliances, we walked by a Viking range and it was the most beautiful thing we ever saw. My husband loves to cook and we thought we had to have that. So we spent the money and bought one because of how it looked. Also, the brand name is nothing but the best. Viking is synonymous with quality and youre gonna lay down some bucks for it but it is worth it.The reps at the Viking dealership were super great. It was a location where they sell several brand names but the rep that helped us couldnt have been more helpful, nice, and informative. We bought the one with the four burners and the grill in the middle. My husbands favorite feature is the grill and mine is the baking oven. I like the way it has the latch pull out which are like on rollers. The quality of the range is beautiful and our experience with it has been great so far. But Im concerned about the way that little vent that is at the back of the cook area is placed because when it bends out, it kinda hits on our backsplash and over time, that heat at the scene may be an issue. I wish the guy told us that when we bought the range, but that is not a complaint. We bought the Viking dishwasher as well. We had a guy come out and he said that they are great dishwashers but he hates to work on them because they are so complicated. Youve got to pull things apart. But he said that he doesn’t have a lot of problems with them other than it sucks when he has to work on them. As a consumer, we bought it because it has the bottom rack, the top rack, and this little rack underneath that you pull out where you can put utensils or knives. That is brilliant. I show everybody that feature and every person Ive shown it to said that they wish their dishwasher had that. So it had an extra feature that, for a consumer, is a winner. We almost bought an under-the-cabinet-microwave-drawer from Viking, too. But we didn’t do it because in the Viking ones, the buttons are on top so, there wasn’t going to be enough room once you put your granite countertop on. People don’t generally put those low so you cant really get your hand to touch them. So, we went with a Sharp microwave drawer because its feature was you pop open that little drawer for all the buttons. So, it was better and easily accessible. Aside from that, we would have bought all Viking.

We purchased a Viking dishwasher, model FDW100, just over a year ago and it looks like we will be throwing it away. It does not wash or dry. I tripped the door switch to watch the washing action with the door open and there just isnt enough water pressure from the dishwasher pump to get the dishes clean. If you put a cup right-side-up on the top shelf it can barely fill the cup with water. We had two serviceman look at it and they say there is nothing wrong. They connect their tester and find no diagnostic codes so they say it is fine. I ask them if they check the water pressure from the pump and the answer is; No. We dont check that. (Water pressure is the only thing that washes) As far as drying, well it doesnt. The dishes are warm but not even close to dry. Im contributing the drying problem to the EPA forcing the Energy Star program onto manufacturers. How do you reduce energy cost on a dishwasher? Two ways. Reduce the pumps and reduce the electric heating cycle. I cannot recommend this model Viking dishwasher to anyone.

I like my Viking Range very much. I looked at Wolf and a couple of other brands and I just liked Viking’s clean look. I also liked that fact that I could get the eight-burner without the griddle. I didnt want the griddle and not all of them have that option. Theres one feature about it that is completely lacking. I dont understand who designed this range. Theres no clock or timer on it and thats the goofiest thing Ive ever seen. Why wouldnt I have a timer on this when I can time my cakes and everything that Im cooking and a clock so I can see?We bought the range from an appliance store and we were very pleased with our buying experience. The reps were professional. They delivered on time. The price was as quoted. I was very happy with the service. Everything was good. The range is wonderful and I would recommend it. I love cooking and baking on it but it needs a timer.

Ive known about Viking for years but its always been out of my price range. I was able to find a good deal at Pauls Appliances in Newark so I went for it because it is the best for sure. The dealers there were just great. They were very helpful and was telling me all the great things about Viking, so I chose it. They were very knowledgeable about Viking. I love my refrigerator. I like it when you open the doors, the lights come on slowly. And I also like that it has a separate door that I can program for like wine or something else. It is great and I ever move, I am taking it with me.

We were going to be renting out our apartment and we thought that a Viking range would bring more value to our apartment to have a high-end appliance. Im not using the stove, but Im tremendously jealous of myself. We just sold the apartment actually and I installed it originally for a renter. So, I never got to even use it. But I love the stove, its beautiful. I love the burners and the heat output that they offer. I also like that theres self-cleaning on it. They have a special feature on that, where it wasnt going to burn out the stove when you use the self-cleaning because it was electric. I love Viking products. We also got a whole suite of Viking products, not just the stove and we like every single one. It was an excellent experience.

We bought our house about 5 years ago and it came with Viking appliances which we were excited about. The fridge worked great for a few years but about 2 years ago it started leaking water all over the floor. Huge pools of water would collect in the bottom of the freezer and freeze over, which prohibited us from closing the freezer door all the way. We had an authorized repairman come twice and they told us it was probably a clogged drain line. We got really tired of stepping into huge piles of water on our floor every few weeks and starting to damage our hardwood floors. After the 2nd repairman visit told us it probably wasnt going to get better we finally just got a new Kenmore fridge last week. Now we have an old Viking fridge sitting in our hall and Im wondering if we try to sell it on Craigslist at a deep discount as its a bit of a lemon. We also havent loved our dishwasher as even though we clean the drain at the bottom, it still starts to smell between washings. The oven and range work great, though!

Purchased a new Viking cooktop, Installed Dec 9th, left burners randomly shut off. Called Viking for service. First service company never came, no contact. Called Viking issued a second service ticket. Same results with new company. Contacted again on 15th assured it would be resolved within 48 hours. Christmas came and went, cooked for 15 on Coleman stoves in the yard. Called again on the 28, fully dressed down by sick/grumpy customer service rep. Told they currently have no service company for Nth Florida and that I would have to be patient and wait on them to find one. Asked for unit to be replaced, barely a month old and never worked and flatly told no. Will never buy another product from this group again.

I am in the midst of a kitchen remodel. When searching for a range, Viking was definitely the brand at the top of my list. We were in Best Buy one afternoon for something unrelated. I went over to the range section of the store to browse, not knowing that Best Buy even carried Viking. As I walked through the aisles I noticed a white Viking Range. It was beautiful and fit my kitchen design perfectly. When we asked about the range, we were told it was returned by the customer, it didnt fit their design. So we purchased it immediately out of box. Last week, my contractors brought it into our home and installed it. Right away, we realized it was not working properly. We were told when we bought it, there was a two year warranty. I made a call to customer support. They patched me through to a technician who thought the issue was air in the gas line. We ran the range several times, following his instructions, and it still did not work. I called back to customer support and was told I had to register first and that takes 24 hours. I registered the range and called back the next day. I was then told the product was registered to someone else. The rep said he had to do some investigation and called me back. Turns out my warranty is expired because the customer who returned the range registered it and this had occurred two years prior. That was their final answer and they did nothing to rectify my issue. So, now I sit here with a Viking range that does not work in my brand new kitchen. While we are pursuing Best Buy to resolve our issue, I feel that the help I receive with my issue was unacceptable, given the price and reputation of the product. I will never look at another Viking product.Updated on 07/05/2018: We bought an “out of box” Viking range from Best Buy. We were told there was a 2 yr warranty - that was Best Buy’s error. When installed, the range did not work. After calling Viking Customer Service 4 times, I gave up. No one called me back. I called a Viking certified repair place and paid to have them come out. It was going to cost $1700 to fix my NEW range. AND, the technician recommended I return it as it looked like it had been taken apart. I did as he recommended and bought a different brand. I will NEVER buy Viking again.

We had to replace our six-year-old Viking which was in our house when we bought it. Only another Viking would fit in the hole for the fridge. We got a new model and it has been great. The company that brought the fridge out did a fantastic job. We like the lights inside which are really bright. Its also a lot quieter than the old Viking we had. It also has sliding drawers on it that you’d touch and they just shut on their own. One time, we called to talk to somebody at Viking about the warranty and my wife said that went really well. Overall, the refrigerator we have is very nice and were really happy with it.

The house that I bought had the Viking range in it. Im really happy with my experience with it. I love the center stove. Its huge and it helps me put my plate in there and then make pancakes for the whole house which is very convenient. However, in terms of difficulty, its just very hard to know what temperature the oven reached and how long that would take. Because it doesnt have the setting to say, Okay, pre-heat it. I have to go at least 400 degrees Fahrenheit. And theres no way that tells me that its ready at 400. One time I had one knob that my son broke so I had to call them. But it was out of warranty, so they just said it was out of warranty. I said, Okay, no problem. But they provided me information in terms of who can help me fix it. So I just called an external agency and then set it up with them. Id definitely recommend Viking to a friend.

This is the 2nd time since owning my Viking range that Ive experienced TERRIBLE service - the first time was when the range was brand new - it took months to get a new door. And now 2-1/2 yrs later the door has fallen apart AGAIN - service call started on 1/3/2018 - Service came out to assess the issue on 1/8/2018 - and NOTHING SINCE - Ive called on 1/11/2018 and 2/13/2018 both times never getting a call back with a status as promised. I must say that for what this range cost I am VERY DISAPPOINTED in the quality and the companies that provide service for Viking products. I owned other brands of ranges over the past 20 years and never once needed service.

I liked the way the Viking refrigerator operated and looked when I saw it at the store and I knew it was a high-end product. It has a lot of extra room in the freezer that I didnt have in my other refrigerator before. So far its working alright, although sometimes it makes a loud noise when its defrosting and I dont know if thats normal or not. Overall I have very few complaints about it and I hope that it will continue to be that way.

Im a chef and Ive been a Viking fan for the longest time. Ive been waiting to have it. I totally saved to have the money up to have a Viking kitchen. People come in and they go Wow. I dont know if theyre amazed by the performance or maybe the way it looks. Maybe it looks expensive, especially the microwave. I press the button and it pulls up and people freak out. I also have an oven and a fridge. My fridge is good and beautiful. It keeps the food fresh. Its classy and its nice. It has the part where if I wanna put the pizza in the bottom theres a storage for that. I love it however I got some issues that theyre supposed to take care of but because of the Coronavirus, I dont know what happened. Overall Viking is the best. They have a little competition there, but its not as good. What I like about Viking is it has a bold look to it and when you see it in the kitchen, it stands out. Im pretty happy and my kitchen is very exotic. I am satisfied all the way.

Wolf and Viking were our go-to brands and Viking Ranges price point was better than Wolf. The Viking dealer we bought it from was more of a challenge. We had a damaged Viking hood that we had to get replaced and I know the product was non-Viking. We got a fourth trim kit before it was not dented out of the box. If I didnt go in there and follow up all the time, I wouldnt have it. They could have answered emails or returned phone calls. And I was very disappointed that we spent like $38,000 of them. But we eventually got it all resolved four months later.Its the best oven weve ever owned. When you cook meat in it, everything just comes out so much better. Its easier to cook them to temp. We cooked one of those Tomahawk steaks for the first time and it came out just like in a restaurant. It was amazing. My wife likes the gas grills because before weve had all kinds of high-end electric ovens over the years and they were okay but not like this oven.

I’m a huge Minnesota Vikings fan. So, I wanted my kitchen to represent my football preference. And I love my Viking refrigerator. My favorite feature is the free-standing, professional counter depth. You don’t get that a lot with the other brands. Overall, my experience with Viking has been great.

I liked the look of the stove and the reputation that Viking Ranges had. I didnt so much like the price but you get what you pay for nowadays. The range is great and heavy duty. Its worth every penny I paid for it. Its a quality appliance and Id buy it again in a heartbeat if I had a choice. And Im so far very happy with it. I hope that I dont run into any kind of issues. Ive had a Thermador before and had nothing but problems with it. Ive also had a Wolf which was a good range but Viking is just as good and a little less expensive.

The product (Viking VGIC 3054BSS gas range) was flawed from the day it was delivered. Factory installed one natural gas orifice and one LPG orifice. This company has no regard for its owner base. Try calling to ask for technical information: its basically, Go to hell, we dont care if it doesnt make us money. There is nothing that would make me want to recommend any product from Viking. Frankly, I think either FTC or CPSC should investigate. Who owns this company and what in the world makes them think they can stiff owners the way they do?

I’ve seen Vikings advertisements in home building magazines and I went with them because of the expected quality. The stove and the microwave-convection oven were delivered dead on arrival, and it’s now six weeks so Viking’s trying to figure out if they’re gonna replace them or not. They’ve had three technicians out and I have not heard back in two weeks despite repeated follow-up attempts. The interactions are fine, but all the parts unfortunately are on backorder and are parts that they don’t stock. And there’s no definitive timeline for when the parts will be in stock. Every time I call the call center, they say I’m supposed to expect a call from a director or BT level that can make that decision. And they keep passing along the message, but I do not get a call back. I spent a ton of money on these appliances and it’s very unfortunate that the service and quality aren’t there based on my experience so far.

I needed a new oven after 31 years. I started doing research and going to different places. I had certain requirements like Ive got animals and I wanted induction. I also wanted front knobs and dials. I didnt want all the push button stuff. I also needed a free-standing unit. Through my process of elimination, I was deciding between a KitchenAid and a Viking because theres no Miele here in east of London. The KitchenAid didnt work because I didnt like the way the controls were positioned on the surface of the unit. Then I was at the appliance shop and I started looking around at the different models. I saw the Thermador then I found that they only do gas. Then I looked at the Viking and it looked like a beautiful piece of equipment. I loved the fact that its 100% stainless on the side. Its not piecemealed with a black metal and just a front view of stainless. I love the front dials. Theyre very professionally done. I like the flat surface and the design of it. Theyve got squares and circles inside not these curves and arrows that go all across like a contemporary artwork piece. Moreover, its an exceptional oven and has a great induction. I love it. It cooks well and faster. It also heats up my water wonderfully because Im doing a pitcher of tea every two days. I dont have to wait six minutes anymore to boil my five cups of water. I also like that as soon as I open the door, the light goes on. I dont have to sit there and press the light then open the door kind of thing. I like the fact that its got three trays, two slide and one regular. I like the slide trays. Ive only used my oven about a dozen times and so far, so good. However, theres no timer and when I pointed it out to them they said its because its a Brigade Professional. But its not a major deal because I have a little timer right by the stove. So thats my unit and its the best range. I bought it at the appliance shop and dealt with one of the owners. He was very professional. I tend to do more research than the average customer and therefore I tend to have more questions. I try and dot my Is and cross my Ts and he took the time with me. I wouldnt hesitate to go back when I need a second appliance. This range is very expensive and I cant afford to make a mistake on an appliance because its not something that I can take back and say its not working and I need to get another one. I have a good warranty from Brigade for three years. I also bought the maximum extended warranty of three years so Im hoping I never have to call on a warranty issue. Im hoping this thing lasts me 20 years. But the fact that the warranty is three years and not a year has to say something, too, because everything else has a warranty for one or two years. And I know Viking was going down to two but Im glad I got the three.

I got the tall, 36-inch one-door refrigerator with the drawer-freezer on the bottom. I got three of those. I got one for the basement and two for my kitchen. So, I put them side-by-side. We have a big family, and we buy a lot. The refrigeration’s going okay. After like a month, the one in the basement stopped working. They did set up service. Something was leaking up on top. So, they did schedule somebody to come out, and it took a while to get the part. Then, by the time the tech came out, it was three months later. So, there was no refrigeration usage in the basement. It was kind of a little disappointing that we had to deal with that.Also, whenever I open that one little drawer where the ice bin is, I always seem to lose ice cubes into the freezer. It shuts itself off, but I dont think it shuts itself off soon enough once its a bit full, or if the bin is not large enough that ice cubes tend to fall out whenever we open that door. So, that was something I wasnt too crazy about because now I got ice cubes on the bottom of the freezer that I gotta try to get out. I think theyre priced high because of these little issues. When you spend so much money, you expect it to be perfect. You dont expect these little things just happen the way they do. I would expect that on a very less expensive refrigerator freezer.

I went through a dealer in a showroom. They suggested Viking and presented it. Since on the day we had it installed, we kept on having issues. We had a cracked hinge which is steel right from the beginning. Right now it’s making a noise when opened. There was also a loose fan inside that was making a noise at the beginning. That would have to be repaired. There was another issue with the bottom drawer, the front door alignment, which is still not perfect. They said it cannot be corrected anymore.If I call directly to Viking, they seemed not very helpful directly. They basically try to avoid any replacement or anything like that because we had a big issue with the first refrigerator, which we had to throw out. That one was brand new that was damaged right at the beginning. This is our second brand-new refrigerator, again with issues. Very pricey too. I have another issue with my stove now, and it’s also Viking. Im not happy. Maybe we just had bad luck, but definitely not buying Viking again.On the other hand, we are very happy with the local service they contracted with. These guys are very responsive and very knowledgeable. They fixed everything pretty much quickly, and were really very courteous. That was a good experience with them. But overall so far, it’s a little bit of a disappointment. We never expected from the beginning to have the service over so many times since it’s brand new. I was actually about to call today again ‘cause there’s another issue. With this price point, buying brand-new appliances are a huge investment for many, many years for me. It’s definitely not worth the price.

In Dec. 2013, I began to have an issue with my Viking Dishwasher, purchased the previous March. It made a honking noise when changing cycles. I called Viking, got the name of their local authorized service company, and had that company come out. That was visit one. Need a part. Part ordered and service rep returns (Visit two). Dishwasher apparently repaired, but malfunctions the next time I used it - this time the audible warning beep wont stop. Call the repairman, who comes back and, you guessed it, needs to order a part (Visit three). When he returns and installs the part, the beep still wont stop, so apparently it is the wrong part (This completes visit four). Today he came for the fifth time and, you guessed it, apparently the part he replaced in one of the earlier visits is broken.Compounded the fact that I have been without a dishwasher for seven weeks is the terrible response I get when I try to contact Viking. The only time I was able to reach the company easily was in December. Since then, I am rerouted, given the wrong person, put on hold, etc. More important, apparently Viking has moved the consumer service warranty department to various locations, none of which have access to Vikings warranty records for its existing customers. I have given my serial number to three different Viking company reps over the course of my phone calls to the company, but apparently Viking either doesnt have a system that records this information or its system is not available to the reps assigned to handle customer warranty calls. Now this may make sense to someone, but that someone is not me. I do hope that my Viking fridge, range, and microwave, all purchased at the same time as the dishwasher, never malfunction. I certainly would not have bought any of these products if I had know how terrible the warranty customer interaction is.

We have used Viking products in the past and really liked it. We have a Viking range and an oven, a cooktop stove, and a microwave so we got a refrigerator and it matched everything else. Weve been using it for about a month now and so far, its good. The experience is absolutely great. Its pleasurable and hassle-free. The only thing is its not the easiest thing in the world to level in comparison to any other fridge that Ive had. But its not that big of a deal and we got it leveled. Other than that, everything is absolutely fantastic.

I like to cook a lot. The first time we were making tamales on our Viking Range, the corner of the stainless steel thing got burnt. I told Viking and they replaced it. But now, they tell not to put the flame too high. Plus, when my two little girls bake, they sometimes burn their stuff. This is because they put 350 on our Vikings oven and it gets to 475. Also, when were doing cupcakes, the fan that turns on pushes the cupcake on the side so theyre not evenly round. My little girls miss our old range. We paid a lot of money for our Viking so I expected it to be good. Im not so happy with it. Id rather go to Home Depot and buy something there at a fraction of the price.

We thought Viking had a good reputation. We bought a brand new Viking stove oven but it was defective from the start. It has been months since we reported the issue and Viking has been looking into it. However, it has been extremely slow and unsatisfactory plus we have to keep doing the follow-up. They had to order parts and it was absurdly a long time. They should be able to put the order and have it on a day or two and not weeks then tell us its on back order. We do have a service call. They said that the parts came in and its gonna fix it.Viking is poorly handling our situation. We asked for this thing to be escalated weeks and months ago but it doesnt go anywhere. Weve been trying to talk to someone in quality control since they should know about the production issue and fix it. We got promises that they will get back to us but no one does that. They also promised that they would send us a summary via email and there is no email. At this point, we’re clearly not happy Viking customers and we would never ever recommend a Viking product.

We sent back a previous refrigerator to Viking as the water dispenser wasnt working. The ice maker was working initially but it stopped working as well. A technician came first to evaluate the refrigerator and said he needed to replace some parts. It took weeks for him to get the parts and he finally came back saying that the refrigerator needed to be replaced. It took a while to get the issues resolved and we had to take time off of work to do that. The coordination was a little frustrating, but the process of getting their product replaced went smoothly. The guys who delivered the new refrigerator and helped set it up were great. However, it doesnt have a water dispenser and I wished that Viking had told us that because I spent money buying the charcoal filtration and I dont know what to do with it now. Other than that, their overall service was good. The installation of the refrigerator went fine and the ice maker is working okay.

Horrible dishwasher. A yard hose would do a better job. The top tray was never stable so I threw it out! Now we have only the bottom tray. Sometimes I literally have to start and restart up to 7 times for the cycle to catch. Btw, Viking refrigerator works exception but the clear hard plastic interior trays/covers cracked every three months. After the third time they replaced the butter cover, meat cover, etc. I was advised they would no longer honor the warranty. Redic company!

The customer service reps at the Viking dealer were excellent. I needed a part and I called them, and they sent it right out. We just started using our Viking range about a week ago and my wife loves it. We can control the flame more precisely. She is also gonna cook more, which makes me happy. The quality of the range is excellent. I would recommend Viking.

We bought a brand-new house and the builder put all Viking appliances in it. We bought a brand-new refrigerator and two things went wrong with it. The fan in the freezer stopped working so everything was at 20 degrees instead of 0 degrees and things started getting soft. Also, one of the hinges of the door broke. We contacted the builder and he told us to call Viking, so we did. And then Viking gave us the local repair shop who came and fixed everything. Once everything was fixed, everything worked beautifully. We’re very happy with it.

Just got this double oven. it is beautiful. However, when in use the controls are so hot you cant turn the interior light off/on without burning yourself on the control panel. Seems like its getting too hot. What do I do?

I put a gourmet kitchen in our house and Viking is the brand of appliance that I wanted around our stove. The stove, dishwasher, double oven, and microwave were fine. But Ive had problems with the refrigerator and the wine refrigerator and Ive had the appliance store at our house. For the refrigerator, this will be the fourth time, and for the wine refrigerator, twice. After paying the amount of money for all my appliances, Id like to have them working correctly. Im hoping that this next fix, when the technician comes out, is going to resolve the issues.

Weve only had the Viking Range for a couple of weeks. In another home in North Carolina, we’ve got a Wolf stove in there. The same company makes Wolf and Vikings but we wanted the Viking Range as it was the best fit for our kitchen in our new house. The dealer was great. On the day that we were supposed to get the range, they pulled the old one out and my husband realized that he had told them the wrong kind of gas fittings that we needed. The dealer, Cummins, told my husband that the one they had fittings on the floor, the one he had looked at, had actually the right ones. So they went ahead and connected that one instead. In the end, they were able to make sure were getting the right thing. So far, Ive been loving the Viking Range. Everything about it is great. I like the way the burners come off. It’s quiet and seamless. Its oven takes the “tsk, tsk, tsk’’ then winks a couple of seconds for it to come on. Everything’s instantaneous. The dials, the knobs and everything’s easy to figure out. Overall, the range is really well done.

The Viking ref matched nicely with our stove and I liked the way it looks. My experience in dealing with the store was good and we got a discount. We just had the ref’s three-year mark though and the alarm went off on it and it wasn’t refrigerating right. We called Viking and they were sending someone out in a week. But for some reason, the refrigerator just kicked back on and it was fine after a while. I’m concerned about the dependability of it, but, so far, the quality is good.

I have a thing for color and I have a lot of red in my house. I couldn’t decide if I wanted a range in cobalt blue or red. So I was searching the internet and I saw the deal that Viking was offering a free dishwasher if I bought the oven. It took me a while to decide on it if I was gonna buy from a dealer in New York and I wouldn’t have had to pay tax. But I wasn’t comfortable with that so I bought it from a dealer in Miami, which is where I live. I bought it in red and that’s cost me considerably more. They gave me the dishwasher but I bought the red panel which I had to pay for and I bought a Viking convection microwave which is not in color. It’s stainless. The first time I used the oven, I was really uncertain as to how quickly it cooks. So I called Viking and spoke to one of the representatives who happened to be a chef and I told her I was making lamb chops and she told me what to do. Now I have a little bit of difficulty in removing the shelves and lowering them ‘cause the pull-out shelves are in an obviously different way than regular ovens. I cooked the lamb chops a little too long so while they still came out great, I overdid them so I have to be a little careful in learning exactly how long I can put something in the oven or the broiler. And I’ve never cooked with infrared and it is fast.The range, when it turns on, it’s so fast and it boils water so quickly. The only problem I did have initially was that the broiler can that came with it was a piece of junk. It looks like it came from a $500 oven. I read the user’s instructions and it said, “Use no chemicals at all. I bought special cloth in Sweden to clean it. But the pan, the first time I used it, the surface started to come off. So they sent me a new one and the new one looks exactly like the oven rack which is what should have come with it in the first place. And it’s wonderful. However, I found this tiny little beige mark, like a perfectly cylindrical little round mark no bigger than the zero on the keyboard and I didn’t know what it was so they sent a Viking representative out and he found two of them on each side and they said they’re supposed to be there. So other than that, I don’t have any complaints. I love the Viking Range. I didn’t want to pay the extra money but I bought the sealed range set because that’s what I was used to and it was considerably more to buy it that way but it’s easy to clean. If you bought the open range, things can go underneath. And I’m not the neatest cook in the world. So all together, it cost me about $5,600. I love the dishwasher, too. It has a light in it and when it’s on, it’s so quiet you can’t hear it and the light shines red on my floor. The only thing is it’s a little smaller than I’m used to but it’s still very nice. And the microwave, it’s microwave and convection. So you can cook in it. But I have to learn how to do that because convection cooks very fast. But I love the way it looks. Also, anybody that I have had to deal with at Viking has been very polite, pleasant and always got back to me and got me that wonderful correct broiler pan right away. I don’t always use everything I buy but I like to buy and I like high-end stuff. And this is one of the few things I’ve never had a complaint about except the broiler pan which was the wrong one. So Viking is super wonderful.

The (Microwave/convection) oven was 3 months old when it started making a noise. Viking arranged for a service tech take a look at it. During that service appointment, the oven blew a circuit in our home and quit working. That was 6 months ago and I STILL dont have my oven. After 3 separate appointments and still no resolution, Viking still refuses to replace the oven and insists on yet another service appointment. I would NEVER recommend Viking to anyone! We are beyond disappointment and down right angry.

Our 30-inch gas Viking Range has been a total waste of money. First, the door hinges needed replaced, the igniter, the hood, uneven heating, etc. But this week was the last straw. I was baking and I fell ill by the fumes - the nausea was horrible. Shut the oven and called the gas company. They said carbon monoxide made me sick and they took the ranges output measurements of that dangerous gas. The problem was the flame spreader located on the underside of the oven floor. It was bolted and all the bolts came loose - hence the large spreader fell into the flames. This is an atrocity that for the amount paid for a Viking that this design element should last for the life of the range! How many of us take out the oven floor on a regular basis? I would think welding that element to the underside of the floor would work! Viking has been horrible about customer service so I am taking to social media as well. I expect when I pay money for a system that responsible service results and that the item can last. If I could give zero stars on this rating, I would!

I went to an appliance store and compared Viking to others. There was a Viking representative in there who showed me some things that were different about the range. So thats when I made my final decision. Ive only owned the range for six months and I really like the dual fuel.

This range is everything that I would hoped for when deciding this high-end purchase. Looks fantastic and performs equally as well. Only gave 4 stars because it’s difficult to clean and oven rack placement could be a little better. There is very limited spacing between the three racks. Additionally, the center rack that has the bearings in it is rather difficult to remove and then replace. I’ve been impressed by all of the functions that I’ve used so far on this oven.

Viking did make good on the situation and replaced the dishwasher. A premium product needs the vendor to stand behind their product and in this case Viking has done so. Good on them. I am sure the new one will be much better than the previous.

Four years ago, we were redoing our kitchen and I saw the Viking refrigerator at the appliance store we were at. At the time, Viking seemed to have a better warranty. The Viking refrigerator is a good product and were pleased with its quality. It does a good job keeping things fresh longer than our previous refrigerator. It was a little difficult though to get the Viking reps on service when we had to get the refrigerator serviced, but they eventually got around to it. I had to wait over a week for an appointment. And then, they had to order a part which actually never came in. And so, after about six weeks, they ultimately replaced the refrigerator rather than try to find a part. They did the right thing in the end.

I purchased a Viking 30 electric cooktop Model RVEC3305BSB. It was installed and after they left, I turn on the stove to cook. One of the lights remained ON indicating that the heating element is HOT when the stove is not even on (the light stayed on since then, and it still on). I called Viking and they send someone to fix the issue. The guy said they had to order the part and it was going to take a week. His words hopefully thats the issue, if its not then Viking will switch it for another one. I called to get the status and this time they said 10 days! I called Viking to complain and they said it was expedited to a week. It is not what I expected from a brand like Viking. I bought a new appliance, and yet it has to be fixed, why not replace it with one that has no issues and save us all the inconvenience of all these calls and following up? I am frustrated and disappointed with how this was handle.

The quality of the Viking Range is fine. However, the oven doesn’t cook evenly. It’s also very small. The square footage inside of the oven is very small compared to my old GE, in my old apartment that I loved. It’s cooking thoroughly but its not even. So, if I’m going to bake cookies, I have to turn the tray around to get the back. Moreover, the knobs to turn on the oven and the stove get very, very, very hot when the oven is on. But the door closes fine. There’s nothing wrong with the unit. But I probably wouldnt buy it again. On the other hand, I had to call and have the Viking people come out a couple of weeks ago and they were really helpful. And then, the check was even lovelier, so their customer service is great.

Although the refrigerator parts are guaranteed, you have to be a certified Viking repairman to have parts released to you. This is as bad as extortion. The repairman is charging us 1200$ for 2 hours worth of work. And hes the only one in the Chicagoland area.

10 years ago we did a remodel of our kitchen and game room after saving up for eight years to pay for it. I convinced my wife to purchase the Viking refrigerator over the Sub Zero which she really wanted. She had purchased a Viking range at our old house which she loved and we moved it to our new home. After it and the new refrigerator were installed I felt that it was perfect and I was proud of the fact that we were able to afford such a nice kitchen. Well soon after we had problems that everyone here has had and more. I have been holding back from blasting Viking on the net for a while. Tonight we came home to see water stains in our game room ceiling, coming from the kitchen upstairs right under the fridge. I followed the water line through the drop ceiling up under the fridge. All good, no water or leaks from the line or connection. Then I notice that the drip pan is MELTED completely and is stuck to the floor like TAR. So if you are reading this and you had over heating/thermostat and coolant leaks and ice buildups and gasket replacements and hinge recalls and numerous service calls. YOU better check your drip pan. Did I mention that I work for a moving company and bash Vikings name everywhere I can. Imagine moving furniture for 8 years to pay for this.

I already had a Viking oven so I wanted the appliances to match. I like the way the refrigerator looks and so far, the quality is good. The people I dealt with in sales didn’t have all the information I needed but they were fine. It was just because I had researched it and I knew a lot more about the fridge than they did. That aside, I would advise others to make sure their measurements are right when looking into Viking refrigerators.

I dont know how this company is still in business. I purchased electric range early this year. At some point we damaged glass top of the range and ordered a replacement back in May. Today is October 14th and I sill didnt get it. Ive been given different dates on when glass top should arrive and any time the date comes there is always an issue. Bottom line. I WILL NEVER EVER IN MY LIFE BUY Viking, period and advise anybody who is thinking of purchasing any product from this banana company think again.

We had an old FiveStar 48-inch and we were the second owner and it was on its last legs, so we decided to get a new one instead of spending a lot of money fixing it up. But of course we had a 48-inch space, so we needed a big oven to fill that space instead of redoing the counters. My wife looked at Wolf, Thermador, and the likes and they were all comparably priced. Viking was on the higher end, but one of the main things that had my wife decide was that she was able to get it in colors. Also, she had worked in the restaurant business before and had used Viking on the commercial side. So she knew that they held up and they lasted.The Viking Range works as advertised. It has a griddle and a convection feature. It also has a small oven for a casserole dish and a big one that would fit a full-size cookie sheet with room to spare. We bought it in a store and the dealer was helpful and courteous. They also answered all our questions. However, we had to wait for 12 weeks because of the color but on the day we decided to buy it, we were in and out of there in no time at all.

This refrigerator was serviced within a year after purchasing it. The doors started becoming uneven. Two repair men had to remove the door and replace the pin. They do not have factory pins so the door is still slightly uneven and makes a weird sound when its opened. Fast forward to today and the freezer is warm, my food is thawed. I have had nothing but issues with my dishwasher that doesnt dry my dishes, 6 burner range, microwave needed a part. The self cleaning oven doesnt do a good job and the grease is still on the door window. I never imagined that spending top dollar for appliances would be such a headache and so costly. Please, if youre in the market for new appliances, DO NOT buy Viking!

My wife and I just replaced our Viking side by side with a Sub Zero side by side. Boy what a difference. During the warranty period the service tech was out to our house about once per month. The Ice Maker didnt work in that it dripped water into the ice tray and formed long hanging icicles which made it almost impossible to open the ice drawer. The screw mechanism that forced the ice into the ice crusher would fail on a regular basis so we could never use our machine for crushed ice. The rubber seals on the doors began cracking early on preventing a tight door closure. The plastic drawers and shelves began cracking as well. Since almost all of them began cracking at the same time this was more of a poor materials issue than a one time problem. The machine has only one compressor which cools the freezer. There is a fan between the freezer and refrigerator that blows cold air from the freezer to the refrigerator to keep it cool. This means that everything on the top two shelves of the refrigerator were usually frozen. The compressor failed and since the freezer and refrigerator were on the same compressor we lost both. The control panel on top of the machine was basically useless in that it had a useless bar led graph rather than a digital numerical display to give you a relative estimate of the coldness setting in the freezer. When we replaced this Viking with a Sub Zero it was like being reborn. All of the design issues we suffered with the Viking are absent in the Sub Zero, including the single compressor issue. The Sub Zero has two compressors, one for the refrigerator and one for the freezer which are isolated from one another. The Sub Zero has easy to use numerical controls to independently set the freezer and refrigerator temperatures to a resolution of one degree, air filters to remove Ethylene gasses produced by stored vegetables, an internal on/off switch to power up/down the machine for maintenance or cleaning, and it has what looks to be a reliable ice maker and water dispenser design. The other issue we had problems with is that it is difficult if not impossible to find a Viking certified appliance repair company when you live in a remote area. The closest Viking certified repair company was 100 miles away. This creates huge problems, especially when the warranty expires.

The tech said that the first Viking range we got looked like it was dropped. Thats the only thing that would explain the problems with the oven cavity being kind of out of kilter. The rep I spoke to about it got kind of snappy with me and said that the tech was not telling me the truth. Also, the range wasnt level. The island vent was up higher on one side than the other and it stood out like a sore thumb. They tried to level it and the only way they could do it was in such a way that the tile backsplash behind it, with the grout lines running across horizontally. And one of the igniters was bent in to touch the burner and the tech said that because of that, it would not ignite. They replaced the range.They brought the new range in but it has the same problem as far as the back in the island grill not being level with the tiles behind it in the backsplash. The tech came out and he said the guys that installed it screwed up. He was able to level it and it looks fine. But the oven door is also off exactly the same as the first range was. We had a tech here last week for the fourth time. He tried everything, as far as tweaking the door hinges to see if he loosened the hinge screws and tried to move that oven door over to see if that would indeed get some clearance. He was able to improve it a little bit, but its still clearly wrong when you look at it from the top.Also, theres a kickplate that goes along the bottom of the range and when it was delivered, it was like it was knocked off of the little hooks that hold it in place. And it was scratched. He looked at the scratch and said they would replace that. He properly reattached it so it looked true and ordered a replacement part. But the replacement part was cut wrong and wouldnt fit. I still have the scratched kickplate.One more thing is the grates on top. There are three grates, one for each set of two burners, front to back. The one on the right was lower and was kind of dipped to the right side. The tech replaced the little stoppers that it sits on to see if that would make it work but it was still lower on the right side. He had to put washers in the brand-new range to make the grates level. This is their flagship 36-inch range. Its a $14,000 appliance. But the quality could not have been worse. We’re baffled. If I could do this all over again, I would not get a Viking product.

Our new Viking Fridge is awesome! We love the bottom freezer option and extra shelves the new model has that our older model did not have. Our little boys are now able to access yogurt and drinks independently and that is a huge bonus for mom!

Eight years ago, we remodeled our kitchen and purchased four Viking appliances - two wall ovens, an eight-burner gas range and a microwave. We spent in excess of $10,000 on these products with the expectation of high quality and the hope that they would be life-time investments. All still function well and we have had no problems up until now.Approximately 3 months ago the lettering and numbering on the oven control panels began to come off. I contacted Viking regarding this issue and was informed that I would need to purchase new control panels at a cost of over $100 each plus the cost of installation. Not only is the problem disappointing, Im even more disappointed in the complete lack of customer care or support demonstrated by Viking. I was unable to speak directly to a Viking customer support representative, instead was directed to a regional supplier who was less than engaged or helpful. The Viking call center is a maze of transfers and the corporate office phone number listed on the web site is simply a number that directs you to the same maze of transfers and select-an-options. Viking manufactures a good product and should stand behind it with stellar customer service and support. Numbers/letters rubbing off on a product meant to last a life-time is unacceptable and Viking should be willing to rectify the problem with minimal inconvenience and cost to their customer.I suggest Viking review the customer service/support policies of other high-end home product manufacturers and implement some of their strategies. In particular I mention Kohler. We are also experiencing a minor issue with a faucet we purchased during our kitchen renovation. Upon contacting Kohler, I spoke directly to a representative who immediately placed the order for the replacement part. It is being shipped directly to me at no charge. Companies who market themselves as offering high-quality products to discriminating customers should stand behind their products no matter how large or small the issue may be.

Our Viking works really well and its a good range all around. Thats why we use them. I like the broil feature on it. We had to have one of the burners swapped out and the fire bar underneath adjusted on the last range we purchased. It was really smooth to deal with customer service and the rep that came out was amazing. On the whole, the Viking range is expensive but its worth it. I wish I could have gotten a bigger one. I just didnt have room in this house.