Well its that time of year again when the old AC unit that is only 5 years old fails. You would think spending 6K on a new name brand ac unit would last a few years at least. Once installed the unit lasted about 13 months and the coil leaked inside the house. A new one was installed and Puron re-added and all good, maybe a one off defect right? 4 years later same thing, now the HVAC guys all say its the fact they used copper and aluminum coils with high pressure Puron, a known failure waiting to happen. The new coil I have coming this week is all aluminum, and it covered under warranty still! But not the 2K plus cost for dyte, Puron, then replacement and yes more Puron! Calling Carrier is a joke, you get top level support that says I need to send an email to the review board. Buy some cheap Chinese AC unit. It will last longer or at least as long.

Bought a state of the art Infinity series heat pump in November 2007 and yesterday December 31st 2013 was told the compressor was shot. I too have the 10 years parts & labor so a new compressor will be paid for, BUT the service tech calls me to his truck and pulls out this paper and tells me how this compressor is a huge piece of crap and there are thousands of issues with these things and his office will be in touch on spending ANOTHER $1500 or more to get another state of the art outside unit he named Green Speed... I am still waiting to hear back from my dealer. I totally understand with it being New Years Day having to wait a few days, but to spend over $5,000 in 2007 and be told, while still under warranty you need to spend $1,500 more for another outside unit is a joke...

So, we had a new home built and our contractor highly recommended a Carrier HVAC system, and we bit. Four years later, a coil is leaking. We pay to add extra coolant as well as dye to verify leak. Upon verification, we had to have the coil replaced. Okay, part fail, and the company replaced the part. But, we were charged for the labor to replace it! WTH? Its a defective part. Why should we bear the burden for replacement?!? I wrote to Carrier (Bryant) and got a terse response regarding their limited warranty. No, not good enough!! I wrote back and let them know my feelings as well as my plan to share my experience with as many other who would listen.I have read so many accounts of similar experiences with Carrier: they replace the part that failed but do not reimburse the labor (which is often more than the part!). This is NOT acceptable and we need to mobilize to make manufacturers like this more responsive to consumers. Continue to share your stories and write to Bryant. We also need to contact our elected officials to develop legislation that will better protect us. Good luck to all!

I purchased a Carrier Infinity furnace in 2008 thinking that this furnace would last as long as my previous Lennox. My previous furnace lasted 18 years without any problems. Carrier instructed me that I had a 5 year parts warranty and does not include labor. I have just learned that Carrier offers a 10 year warranty on parts after 2008 and refuses to cover any cost of my repair. I have verbally stated that Carrier products are designed to fail just before 5 years are up and I seriously recommend that under any condition do not purchase any of their products ever. Their customer service is absolutely horrible and they like to hang up on many occasions. I wish I had never brought this piece of garbage.

AC unit installed October 2008. Was serviced couple years ago, went down last year so needed to pay for more freon (sp) and labor cost, approximately $160. Now this year the heat pump went out and is now costing me another $1000 to fix. Service, change filters and maintain all you want, these machines will still fall apart!!

I installed the condenser and A-coil myself since I am licensed to do this and the unit works great. I wish I would of done it right after purchasing the house instead of waiting 4 months. The summer was extremely hot and in a 65-year-old house with leaky windows and doors, my electric bill was never over $275. I was actually expecting higher. Since then I have had a new furnace put in and love it, keeps the downstairs and upstairs plenty warm without breaking the wallet on the gas bill. 4 ton 15seer condenser, 5 ton A-coil with TXV, adn 125,000 btu 95% furnace.

Carrier bought in 2006 has had over 18 service calls on heat pump. Never once fixed more than 3-4 months. Now has a coil leak in heat pump. $6640.00 quoted for new unit. $3700.00 quoted to replace coil. Never buy Carrier again. Carrier customer service could not care less. Out of warranty.

I had the unfortunate experience of replacing two furnaces this year. One was a 12-year old Bryant and the other was a 7-year old Carrier. In both cases, the heat exchanger failed prematurely. In both cases, the technicians informed me that this is a known issue to Carrier with furnaces built between 2000 and 2012. In fact, they have been sued for this exact problem. In both cases, the part was under warranty; however, Carrier does not cover the cost of labor. Labor is the most expensive part! They also replace the exchanger with the same exact part that is known to fail! The cost of the labor and the other impacted parts cost half as much as a new furnace. In both cases, the technicians, which I trust, suggested that I not put any more money into the old furnace. The CO levels were through the roof, so they refused to turn the furnace back on due to safety concerns. Of course, the most recent happened during 3-degree weather in Minnesota.I feel cheated by Carrier for leaving flawed furnaces in the market. I feel cheated by Carrier for only covering the part (heat exchanger) when labor alone for that item is $1300. I feel cheated by Carrier for conveniently only covering standard parts for 5 years when furnaces are expected to last 15 years. I feel cheated by Carrier/UTC because my new furnace had to either be a Bryant or Carrier brand because my house was frozen and I had no time to research other service providers and their offerings. No reason to call customer service with Carrier. They elevated the issue to Level 2 support, which then told me to email their Management Review Board. I sent that email 10 days ago with no response yet. I have to be one of their top customers this year after purchasing two furnaces and an AC. At least have some respect and send a response that you are reviewing the complaint!

Carrier Heat pump compressor problem; repaired 3x, still does not work. They said I can have a new heat pump for 1600 dollars. I dont think I should pay when I bought the top of their line just 7 years ago.

Five years ago, I had 7 5-ton Carrier 17 Seer units installed at my house (yes, really). It got hot a few days ago. Tech came out today and told me that 4 compressors have failed. All of the units run off of batteries first which are energized by street power and generator power. Ill keep everyone posted on how this evolves. I pay 20k a year for a 24/7/365 response on the HVAC systems. Hopefully, Carrier steps up and does the right thing.

I purchased a new home in 2005. The Carrier AC unit was installed in 2004 when the home was completed. In the last 6 years, my AC has failed 8 times and my heater once. In 2006, my AC failed and I paid approximately $100 to replace freon. In 2007, I replaced freon again. In 2008, I replaced freon again and then they discovered my coil had a hole in it. In all, I spent over $500 in freon charges and labor that were not covered by the warranty in the first 4 years I owned the home. A year later, my compressor wont start and I had to fix that. Then my compressor went out a year later. Now my compressor wont start again. The HVAC people will only tell me it has age on it. It is 7 years old. I have spent over $1000 of my own money fixing it. In between the yearly (and in two cases twice yearly) breakdowns of the AC unit, my heater failed in 2009.

I purchased the Infinity 17 Unit in 2009 with, according to my contract with the dealer, has a 10 year warranty. Recently the compressor went out and upon trying to replace it, I was told the warranty was only good if the products were registered. They (Customer Relations at Corporate Office) stated that registration for the unit was not completed. It only shows the registration for the furnace which extends that warranty from 5 years to 10 but did not show the same for the compressor.Therefore they would not honor the warranty for the compressor. I told them there must be a mistake since why would only one part of the system be registered and not the complete unit. They refused to do anything to remedy the matter. So I am stuck with a bill of several thousand dollars to repair or replace the system. Also, I had to replace the coils three years ago. I purchased this higher priced unit because it is one of their top products and the warranty. I am very disappointed with the unit and with the company response.

After coming home from work on a hot, sunny, Friday afternoon, I noticed the inside of the house was MUCH hotter than what the thermostat was set for. After going outside and checking the heat pump, I noticed that the copper lines were frozen and the fan wasnt spinning. After calling the installation company, they said they wouldnt be able to be out there until Saturday afternoon (of course!). The repair technician came out Saturday around 3:00 pm and said that it was the motor and that Carrier knows these are bad motors, but they wont do anything about them until they break. They last roughly 2-2.5 years before they need replaced. I have already replaced at least 40 this year and thats just me.... I have three other partners!. Of course, he said that it wouldnt be able to be taken care of until Monday after he contacted Carrier. On Monday, he ordered the part and Tuesday around noon, he actually came and fixed it. If anyone knows what the weather is like in September in South Carolina, then you know that there were FOUR VERY UNCOMFORTABLE NIGHTS OF SLEEP (youre not getting much sleep when it is hot and humid... all a fan did was circulate the hot air). I wish that I had known about all these problems with Carrier before we built our house 2.5 years ago! I can assure you that from here on out, that for me, it will be hard to stop a Trane. I have asked two different technicians now, who they thought makes the best unit, and both unquestionably said Trane. Thanks to Carrier, I am now out $300 because of a known faulty motor (sorry to everyone else who has spent more money because I know that sounds like chump change, but I definitely would like spending that on something else). If any car manufacturer had known issues, they would put out a recall and fix the unit.... Why isnt Carrier doing the same? Unscrupulous is word that comes to mind...

Stay away from Carrier as they have really bad customer service. They dont keep replacement parts in stock locally and they are located in New York which is really far from Florida which is where I live. My unit needs a part replaced and they dont have it in stock either locally or in New York and they do not know when they will have it in stock. I live in Florida where you cannot be without air conditioner. Their 10 year warranty is non-existent as they will charge you for shipping the part and if you want to expedite it for next day they will charge you even more. Now how is it my fault that the part is not available locally. What kind of service are you giving your customers if you are selling a product that you do not have parts for.

Our 9-year-old Carrier furnace was blowing cold air. The repair guy for Carrier said we need a NEW FURNACE! If he only replaces the part, there is no guarantee it will work (up to $2,000 for repair). It s December (here in New York) and we have waited SEVEN DAYS and no part in sight! We will NEVER buy another Carrier!

Ive been told, time and again, that HVAC units can last and should last to at least 10 years, but have the capacity to last up to 15yrs. Why is it, then, that NO Carrier HVAC unit weve had installed by local business Central Air, in Texarkana,Tx, had lasted more than 10yrs? The most recent unit was purchased, new, in 2013. Whereas I never see any neighbors have HVAC companies coming to do maintenance checks on their units, and this household has always paid to have them done... what is the deal with ours not lasting as long!! I use my HVAC very frugally, doing my best to keept the temp set at 78 in the Texas summer months, and also heater wise, I keep my home CHILLY in winter. I layer up my clothes no matter if Im dressed, or if Im in my pajamas! I layer my nightgowns wearing two of them at a time, and oft times wear my robe, and perhaps even throw on one of my athletic style jackets over it!So... I mentioned my CARRIER brand HVAC --not-- lasting?? Last year--July 2019... the compressor in my Carrier blew out!! What in tarnation! I do learn that its covered by warranty, but that does NOT mean that the additional parts required, nor the labor required, nor the refrigerant which was lost= NONE of those... ABSOLUTELY NONE of those things were covered. What in the heck---is CARRIER in cahoots with its dealer??? I was still out over $600usd per having to have the compressor replaced!! And good grief, it would have been astronomical to have had to pay for a new compressor too!! I suspect that Carrier must think, oh goodness the customer will be so relieved that we covered the cost of the new compressor, that theyll simply not be aggrieved by the output of cash still necessitated by the situation!! I am still upset to this point in time, to have had to pay for more refrigerant!! To have had to pay for the labor. To have had to pay for the extra parts ruined by the compressor blowing!! Does CARRIER --NOT use quality compressors! All I can figure is that they rely on planned obsolescence to survive! But they forget, once BITTEN, TWICE SHY!!! My future will be cooled by another brand!! I am looking into Trane, and others!! CARRIER can NOT be relied upon, per my experience, and-----per my estimation. I recently did an engine search on the Carrier brand and is stated in black and white that Carrier IS essentially UNRELIABLE! Oh, and to add the CHERRY on TOP of the HVAC SUNDAE... my capacitor broke in May of 2020!! I pitched a fit, and it wound up that the HVAC tech got permission to replace my capacitor at no cost, free of charge, to me. Darn tootin! That action, and gesture, though appreciated is no salve for the financial wound caused me, by Carriers choice of compressors they place into their units! Does CARRIER NOT comprehend that $6000USD for a HVAC UNIT is expensive enough? CAN they NOT take things A step further by building QUALITY PRODUCTS! They are perpetrating an epic fail by resting on the laurels of their good name! I donnt mind being vocal, via social media, as NECESSITATED/REQUIRED/NEEDED!! Id already expressed some displeasure via a public cheers and jeers group on Facebook, but really-- I bit my tongue, because much mreo can be said!! Listen up CARRIER!! ILL be RIDING the TRANE TRAIN, the NEXT TIME I need a NEW HVAC SYSTEM!!

I had a new Carrier heat pump and condenser installed in July of 2011. I thought I was buying a premium quality product. Well, December of 2014 the compressor went out. Though under warranty, I had to pay $800 for labor and freon. This week my unit stopped heating. Now the condenser coil has leaked and Ill be out almost $1200 for this warranty replacement. Less than 5 years old and $2000 out of pocket for repairs? So much for premium quality. NEVER again will I purchase a Carrier product!

I purchased a Carrier top of the line heat pump system in 11/2004. The compressor lasted almost 6 years. They replaced it with the same Bristol compressor knowing it was defective compressor but promised that if it went bad that they would replace it with a whole new unit at no cost to me. The new and improved unit has a Copeland scroll compressor which seems to be the industry standard. Well, guess what, 6 days out of warranty the second Bristol compressor goes out. It was dimming lights around the house a couple of months before it finally shorted out completely, but too late for me according to Carrier.

In June of 2010, I had my Carrier Infinity heat pump replaced. My old unit was crushed by ice. I went to use the AC at the start of the summer of 2011 and the AC was inoperative. The compressor failed in less than 1 year.Carrier paid for parts only and would not pay over $700 in labor or for freon charges. Almost worthless warranty. Pathetic company. I purchased 2 infinity systems for $22,000 6 years ago. It will never happen again.

Carrier Comfort Series unit - Puron. We are extremely dissatisfied customers. $4,500 was spent on a brand new, energy efficient air conditioner. We were told from the sales man that this was the top of the line product and will save time and money. We had this new unit installed on Aug. 11, 2014 and when we went downstairs to check it on Sept. 6, 2014 because it wasnt dropping the temperature in the home sufficiently, we saw that there was water all surrounding the unit. In +30 degree weather we called the company to say we wanted it fixed and they couldnt send out a worker for a few days. When a worker came out he worked for 2 hours that night and 4 hours the next day, he spent this time cleaning up the mess that was left by the installers. He told us when he had done all that he was able to that the unit was defective and the company was aware of 20 other units that were defective this summer of the same model. Apparently the evaporator coil was faulty on it. Waiting for the sales man to call back. So far no call. Not happy.

The system has been very reliable with no problems. I installed a complete new Carrier system 6 yrs ago along with ductwork. My AC bill dropped by $50 dollars a month in the summertime with carrier. I also love the 10yr warranty that came with the system.

Currently have 4 Carrier heat pumps at my home -3.8, 3.0 and two 2.4 units. Units installed 2009 in new residence. 3.0 unit evaporator coil replaced 4-2014, now coil is leaking again! Coils in other units, after HVAC tech. inspection could fail at any time!! Labor costs so far exceed $800! Carrier distributor can do nothing! Distributor can DO NOTHING, but I can -- NEVER, NEVER, NEVER purchase or recommend any product produced by United Technologies. Planning to present my case to Texas Home Builders Assoc. and recommend that they do not disappoint home buyers by installing United Technologies products in new or remodeled homes! CARRIER UNITS A BIG DISAPPOINTMENT!

11/3/10: Burgors Always Dependable, (Pul drain not while); customer said that unit will run then furnace will go off. But not go on. Cleaned fuse off. Cycle unit a few times. Drain cleaned too, unit is running fine, filter ok too. Paid $100.00.11/15/10: Burgors Always Dependable, was here 4-6 times in the last two weeks do to furnace; will run fine for about 8-10 hours then furnace will go off and customer will reset switch on furnace. Service man did check; sensor cleaned, burner box check, salt test check passes at this time. Replace start, drain box cleaned and check to ok replace switch at limit box burner and will check heat exchange too. (Cycle Ok too!) Crack in heat exchanger not safe to run unit replace limit in burner box. Service man not know about 3 times. Customer was resetting furnace switch. Paid $150.00.Somewhere in here, Burgors tried to get me to give him $800 for the new heat exchange, I found out it is under warranty from Carrier and didnt go through him b/c Mechanical Heating and Cooling said I wouldnt have to pay the 800 b/c carrier will reimburse them.11/18/10: Mechanical Heating & Cooling, no heat replaced heat exchanger, also bad igniter system tested and running fine at this time; heat exchange under warranty. Paid $319.00. This is the bill I dispute b/c they charged me $111 for a rush fee without any knowledge of it being a rush fee or option to have it on a rush bases.11/19/11: Mechanical Heating & Cooling, No heat; furnace running upon arrival, let complete cycle, checked past fault codes 12 blower on after power up ran through several cycles running OK at this time, also flushed trap. Check incoming power connections, all Ok. Paid (n/c considering they were just there the night before).11/26/11: Mechanical Heating & Cooling, found furnace tripped on high temp limit, reset checked coil very dirty customer cleaned checked capacitor ok ,temp rise ok 46; cut hole in return in basement, cycled unit running ok at this time. Paid $89.00.After all this, Mechanical Heating & Cooling are now telling me that the venting system must not be the right size; seems to me that if this were true then why did my system run for approximately 6 yrs with no problems. Problems just now occurring; I spoke to _______ from Carrier and he stated that this is not uncommon; Well then if that is true, then why was the Venting for the system not properly installed? Wouldnt it still be Carriers fault since they installed it?

Never buy Carrier products...Payne, Carrier or Bryant. My first gas furnace failed because of faulty coils after 10 years...seemed reasonable but there was no warranty. Hvac agent put in new coils knowing they were defective and it cost me thousands. Now the new coils have failed. Hvac agent says $17000 to replace. I went with Trane for total $7,800 incl new ac unit. Never buy Carrier products as they lie and wont support clients.

I built my home and had a Carrier heating and air system installed less than 5 years ago. I believed Carrier to be one of the best so it was worth the extra money. I was wrong. In the last 4 and a half years, I have had 9, yes 9, service calls on my system. I have had fans out of balance (one was so bad it would rattle the dishes on the countertop in the kitchen). The main units compressor locked up and had to be replaced. The main thermostat went out and had to be replaced. Theres a freon leak in the upstairs unit and freon has had to be added to both units 4 times. It leaked water condensation in the attic, and now I go to turn it on over the weekend and the downstairs unit blows warm air. It wont cool. It has cost me over $1,300 out of pocket for the things not covered under warranty. Some labor was not covered, some service calls were not covered and, who knew Id have to pay shipping to get replacement parts shipped to me and then pay shipping to have the faulty parts shipped back to Carrier??? What a ** way to do business. The installer, Love Heating and Air in Monroe, NC is worthless and horrible to deal with and now Im getting the runaround with Carrier Corp. Im done with Carrier and wish they would come and rip this crap out of my home. Ill buy the Trane instead or a box fan. At least, the box fan would work.

In 2007, I bought top of line Carrier air conditioner. Yesterday, I had the semi-annual service done only to find out that the coil is leaking and needs to be replaced. The technician said that these coils are defected and Carrier has redesigned them. Even though they are defected, Carrier will only pay for the part and I have to eat over $500 in labor to install it. This doesnt seem right that I have to pay for Carriers mistake. All I know is that I am done with Carrier products.

This is a 29 year old unit that still works good by providing cool air when needed. It gets serviced about once a year at minimum cost so far, however my a/c man did say that it will need to be converted over to the newer coolant this coming year.

I have a Carrier infinity 3-ton variable speed unit that is less than 2-year-old. The unit sweats when the air conditioner is running and is causing massive mildew/mold within the closet the downstairs unit is located. The Rep from New Orleans has been twice and said unit is working fine and closet needs insulated better. Had another HVAC come look and he said the unit should not sweat like this at all and the temp in closet was 73 degrees so no huge temp difference. I live in MS and temp and humidity are extremely high right now. Has anyone had these issues?

We replaced our old air conditioner in 2015 by a Carrier unit. The blower motor failed and was changed last year (2017). The motor was under warranty at a cost of $450.00. Again this year the blower motor failed and was again replaced at a cost of $420.00. I took the issue with Carrier and was offered no compensation. Stay away from this product.

Purchased 2 model FB4CNF024 Carrier 2 ton heat pump 7/11/2014 and has had service checks by installer yearly. First blower motor out in 11/17/2015 replaced promptly under warranty. Second blower motor under warranty has just went out 11/23/2016 and told blower motor on back order til February 2017. This is on the same unit in the bedrooms. What is a senior citizen to do with severe neuropathy after brain surgery and very cold sensitive. If you use different motor voids warranty so must go without heat through winter. If I could give Carrier less than one star I would.

We moved into our totally new home in September 2015. Today, with temperatures hovering in the mid to high 30s C our air conditioner does not work because the Compressor is faulty and must be replaced. We have already waited for over 1 week (since July 21, 1:00 PM) and are told the part will be here by August 3. The part is covered by Warranty but the labor is not. We are told it will take about 6 hours labor at $88.00/hr and we will have to pay that. Does this sound like a reasonable deal???

I moved in 2012, had ac inspected, prior to move. Obviously they pencil whipped the results as its been leaking Freon for 3 years. Now Im getting a new split unit. Ive had a few HVAC contractors check the leak source, no findings. Isnt there a 10 year WA on these units? Then I would be covered. Please send me $3,000.00 to cover my expenses for a new unit before your company moves to Mexico. Thank you.

Paid over $1,700 to have board on furnace rebuilt. Next came the compressor. That is $2,200, plus. I say plus because the installer has sent crews here at least 4 times and they are unable to get the system working properly. I have tried to get Carrier to have an engineer or factory rep talk to the installers, to no avail. They say they dont make phone calls. I have sent an email to United Technologies who owns Carrier. No answer as yet. I am embarrassed to have to call the installers, again, and tell them I still do not have heat in my master bedroom and bath. On fixed income and money is scarce. I would hope that Carrier thought enough of their reputation to have established a Factory Engineer or several to talk installers through problems. From what I have been able to gather from the installers the computer system on Infinity is complicated. I am frustrated, exasperated and with Winter coming on desperate. I hate to see what I am going to be charged for a system that does not fully function.

We had a new system installed in Sept of 2010. As of today, we are on our 3rd replacement ECM motor. According to the HVAC company, these have been failing at a terrible pace. The first two were under warranty (still had to pay $150 for labor) and now Carrier is saying they wont cover any more since we didnt register with them at the time of purchase (had NO clue we needed to do that!). Even though we have receipts for the sale from, they wont honor their warranty. If there is a class action lawsuit coming for these guys, sign us up!

My HVAC system from Carrier has worked well from the start and has never skipped a beat. It is the best system I’ve ever owned. And the price was affordable as well. And guess what - I work for Trane!

Carrier refused to fix a defective evaporator coil since it was 2.5 months past the 5 year warranty. They wouldnt consider contributing the part or any cooperation. I tried to send a letter to the president since customer service was useless and the customer rep wouldnt send it forward. They were also rude and refused to even consider the fact that an evap coil should not go out on an air conditioner that is only 5 years old. Id like to know if anyone has heard of any class action suits associated with defective coils. I cant believe all the comments about defective coils in this website.

I purchased a new Carrier Furnace Model #9200 in 1990-1991 and have had problems ever since. The furnace leaks water on the floor, shuts off by itself, had it serviced many times, the air conditioner has a leak, the heat quits and has to be reset, problems after problems.....I will never get another unless they replace it. I have all the service reports from my service man.

I had a Carrier ac unit installed in my new home in 2016. I have regular scheduled maintenance every 6 months. Today at my maintenance visit I was charged $523.25 because of a bad TXV valve. My unit is currently off as I am waiting for the part. After paying almost $5200 for the unit and air handler I should not have to be replacing defective parts. I would not recommend Carrier products.

We built a new home with our builder using Carrier for the HVAC system. After 5 1/2 years of use we had to replace both the outside and inside units, their warranty is 5 years. I have owned many homes and have never had as many problems with a unit. Their customer service was also unhelpful. I would never install or buy a home with a Carrier system.

Our heat pump compressor and related parts that were installed in our residence in 2011 required a replacement parts July 2016. We are very dissatisfied with the quality of our top of the line Carrier Heat Pump System. Parts are warranted for 10 years, but the issue remains, if the system is what Carrier boasts this system as their top of the line product, why do we need to have to pay for the compressor and related parts to be replaced.We are being charged a high rate of $167 per hour to replace these parts, along with $167 initial cost to diagnose the problems. It seems as though we are paying for the parts along with the repair, for a unit that should last 10 years. Sunset Air is the contractor replacing the parts and has estimated labor charges in excess of $1,300 just to replace the needed parts (8 hour job). Carrier has told us they are not responsible for labor charges, but the unit should hold up for the 10 years as boasted for their again top of the line unit.

I bought my heating and air conditioner on 7/18/16. On 6/24/18, the compressor stopped working and the tech found that the plug and compressor had melted. Although the compressor was covered, my bill was $734. The $4070 Carrier unit did not even work for two years. I think since it was Carriers fault their unit was at fault that they should have been responsible for the bill since the compressor has a warranty for ten years and didnt even last for two years. They should have at least been responsible for the freon that the unit lost because of their inferior product. I will never buy another Carrier product!

I decided on a Carrier split system for heating and cooling in an older ranch with electric baseboard heat only. Best decision ever!! It's efficient and cheaper to operate than the new Ruud gas system in my old condo. The heat is so warm. It's not anything like the old heat pumps that seemed to throw cool air for heat. My old condo and my house are about the same size. Both are on slabs. My heating/cooling bills at the house are half of the condo's. What a blessing. Thank you Carrier!!

When my Trane heat pump finally expired after more than 20 years, I made the mistake of hiring a company, Bryant Heating and Cooling, which installs Carrier units. Within a year, the defrost board went out. After a few more years the compressor broke, Carrier replaced it under warranty, but Bryant wanted $1500 labor (about 2 hours work) to install it, but finally reduced the cost to $750. After installing the compressor, a valve in the heat exchange unit in the garage was found to be defective. A year later, the unit lost pressure, which was traced to a leaking canister next to the compressor (Im not sure what its called). The technician convinced Carrier to supply the part, but labor again was going to be $1500, but was reduced to $325. DONT EVER BUY A CARRIER! If I have any more problems, Im going to bite the bullet and replace this piece of crap which I can never depend on.

I worked in industrial HVAC for over 30 years. We purchased a home that had a 2012 Carrier air handler model # FX4DNF037 and Bryant Condenser. I replaced the condenser motor and cap on a unit that was placed into service 6/29/2012 on July 22/2017. After a storm blew through Sunday evening the evaporator fan blew up on start up. I called Carrier and it only has a 5 yr warranty, I was told sorry have a nice day. This is BS to have a unit 5 yrs old lose 2 motors. Not to mention the cost of the Xm evaporator motor is several hundred dollars.These new motors does not have cost savings the consumer is told they do. If a motor replacement is $400 @ 5yrs then you will never see a return on investment, energy savings. Total junk. I suggest people install a regular 1/2 hp motor with a fan relay at half the installation cost. Ive worked on hundreds of Carrier, Trane & York units from 1/2ton window units up to several thousand ton chillers. Ive even been to the Carrier training facility is Syracuse NY.As a Retired licensed stationary engr. we started noticing the lack of repairability in the 90s on all refrigeration and motor control units. Once the energy craze took off cooling units (all motors/controls etc) became electronic nightmares. The consumer is being fleeced as some contractors are charging 1000$ to replace a motor and capacitor, board whatever part they think might be bad because these units cant be properly diagnosed once a internal part goes bad. 5 yrs in and Im looking at just under a 1000$ in repairs for a 4000$ unit. All energy money savings is lost on repairs. I use to work on units that were 20-30 years old and were still operating with minimal repairs.

What good is a warranty when the costs are so high it makes it cheaper to replace system (central AC unit), second leak in the outside coil at one of the sweated joints in two yrs and maybe more. Called to see if they would replace condenser but they would only replace the coil making the repair costs too high. So I just fed up with this POS and went with a Trane 10 yrs parts and labor, what a expensive lesson, never again.

Very dissatisfied with the quality of our Carrier 4 ton air conditioner (model 24ABB348A003). The compressor failed after only 3 years and it was not a blow out failure. The technician said it is internal failures most likely due to the quality of the compressor. The warranty of course only cover the park itself, not even the coolant they have to refill after reinstall the compressor. The diagnosis and the replace of the compressor cost about the 1/4 of the original cost and install of the air conditioner. It is ridiculous to have to spend so much on labor to fix a major component on an problem most likely due to the quality of their product.When speaking to a carrier representative, they do not stand by their product, only referring to the letter of the warranty agreement. Parts also does not include coolant cost. The excuse is that they do not know what exactly cause the compressor failure and they do not look at every compressor that failed, even those that failed in much less typical lifetime of the product. It is very good to know that Carrier does not take quality of their product seriously enough to diagnose major component that prematurely failed. Either that or they have so much failure on their compressor that they just dont care. Either conclusion does not speak well of Carrier as a company.

We have a Carrier furnace and a/c. It is currently 25 yrs old. It just needs a tune up every year. It runs well and is dependable. We are holding out as long as possible to replace it. It is unfortunate that machines don’t last like they used to. Fingers crossed we can maintain ours for a few more years.

Carrier at Home. Im a 100% disabled veteran and a senior citizen. A faulty heat exchanger resulted in a mandatory disconnection and no heat for 5 days. Carrier Corporate validated my warranty: replace and install part or discount on new furnace. Dealer said 3-day minimum wait if part available to ship over weekend. We opted for a new furnace as 5 days without heat was enough. Carrier found a warranty loophole: You didnt ask our permission first before you took the discount option. Discount denied. Carrier: Our core values define who we are and guide every decision we make.

I paid $6500 for a new furnace (59SC5A)/AC in July of 2016. Turned on my furnace on Friday 10/12/18 remotely via wifi thermostat and came home to NO heat. Called after hours service at $145 just to walk in and diagnose the problem. Bad gas valve that they do NOT carry and have to order and I have to PAY for the service call and the labor which is unacceptable. No heat for the next 3-5 days with temps in the 30s and 40s. SAVE YOURSELF THE HEADACHES AND STAY FAR AWAY FROM CARRIER. The quality is subpar for the premium price and I feel this is just going to be the first of many problems with this junk!

We purchased a new Carrier heat pump air handler and heat pump, and in just under 2 years it stopped working. The technician came out, and determined the compressor just stopped working, and needed to be replaced. The unit is still under warranty, but of course labor and refrigerant is not covered so the cost to replace it is just over $900.00. We paid $5300.00. I contacted Carrier who said they stand behind the compressor, but they wont pay for labor or refrigerant...nothing. Absolutely useless!! NEVER buy a Carrier! Their equipment is garbage.

In 2008 we installed three Zoned Carrier Infinity 95% AFUE furnaces with 16 SEER Heat Pump Coils/Condensers in our home. There are two 3-Ton systems and one 4-ton system. Two of the systems have Infinity Air Filters and all three have Carrier Humidifiers. There are a total of 10 zones on the system. In the last two years, I have installed two 4 Ton Carrier Infinity Dual Stage Furnaces with 16 SEER Heat Pump Coils/Condensers where I work. All five systems have performed great. We have had no warranty issues or non-warranty issues. The systems cool and heat as expected. All were installed by the same highly reputable contractor. I highly recommend Carrier units.

The Carrier/Bryant air handler for a heat pump has a plastic pan inside the unit to catch condensation. The plastic pan material is of poor quality for the environmental temperature swings that it should have been designed in which to operate. After only 2.5 years, the pan cracked in July, water soaked the air handler insulation, and caused the ductwork to drip condensation on to the attic insulation and ruin the ceiling below the unit. The secondary protection pan under the air handler caught the water that dripped from the air handler but there was no protection for the plenum and ductwork which was collecting a vast amount of moisture from the soaked air handler. This is where the ceiling damaged occurred. Florida summers are hot and humid so the unit will produce a lot of condensation and a broken pan causes a lot of damage and high repair cost.The unit was under warranty so the replacement pan is free but the labor takes 4 hours to remove the coils, replace the pan, and replace the internal insulation in the unit. The internal insulation is not covered by the warranty so that is an extra cost. So there is about $700 of labor and insulation cost to replace a pan under warranty. Plus I need to repair my ceiling where the leak occurred. I suggest that Carrier should recall these pans and replace them with pans made of higher quality material. Perhaps made with plastic that is thicker, more flexible, and can withstand extreme heat and cold temperature swings. The pan is located next to the coil so when the heat pump is operating, the pan gets hot and obviously brittle. Also units should be designed so that parts can be quickly replaced. That seems to be a lost art. I have done some research and found that Lennox has a thicker more flexible pan that doesnt crack under normal use of the A/C and heat pump operation.

We have the Infinity Greenspeed heat pump and ac combo. AC not excessively noisy but oh boy the heat pump outside is horrible. Any time the outside temp gets close to 32f and below, the unit is louder than a mack truck. And unfortunately its outside my bedroom window, so sleep is not possible when its running and it runs constantly. It still heats the house ok, just too noisy. Ive had installed and 2 heating cos check it and they say its normal and wont do anything since unit is producing heat. Called Carrier and getting the run around. Called several times and they cant give me a status and never call back. Horrible. Spent over $10k about 3 years ago and its been horrible ever since and no end in sight. NEVER CARRIER AGAIN!!!!!

Since our Carrier air conditioner was installed in 2013 we have had to have the coolant replaced in it every year. We are told we most likely have a small leak but that these leaks are very difficult to find. Almost $300 again this year. If I want to pay to have them find the leak and then flush the system and replace the coolant the cost will be another $1000. Sorry to say we are very disappointed with this expensive purchase with which we have no recourse.

Module failed on model #FV4BNB006. I called an HVAC company. Carrier said the unit was warrantied for 5 years at the time this was purchased, although now the same exact unit is warrantied for 10 years. Sure enough, without knowing the exact date of install, Carrier claims the unit is out of warranty as of November of 2012. They dont care that the same unit now currently has a warranty of 10 years (new policy as of 2009); that the unit should not have failed 5 years prematurely; and that we, at the time we called, were only 3 months over the 5-year warranty. I spoke with a supervisor Jamie at customer relations. She was curt, only would repeat their policy and could care less about the situation of the same exact unit being warrantied for 10 years now. She didnt even know what the part was nor considered that it should not have failed at least 5 years premature! Oddly enough, there was another person listening into our conversation (another supervisor, Diane ID #**). She just came on the line without identifying herself and interrupted our conversation to say they would do absolutely nothing nor consider helping. Not only did I find this company absolutely uninterested in doing what is right, you could tell they were trained to do exactly the opposite. The way they operate, having big brother ready to chime in when they can to deny a claim, was downright creepy! Do yourself a favor. Look at all these miserable reviews of this awful company and steer clear of them. I have never written a review of a company before, but if theres one person I can help by reading this, its worth it. Carrier, you truly are an awful company and should be ashamed!

I purchased a Carrier HVAC System with 5 to 10 year extended warranty that is for parts & labor. While it is rare that I have had to call for service on the system, the few times I have, (including today) I am charged a service fee. This is the term used by the dealer so that I am paying for a service fee and they can say that I am not charged for the labor. I think it is misleading to buy parts and labor extended warranty and find the local dealer charges a service fee/call. Today, it was $112 to come out for less than 30 minutes. Granted it was on weekend after normal business hours, but the same has occurred during normal business hours.

Purchased new Carrier Infinity series (Infinity Heat pump, Infinity air handler, Infinity Air purifier, Infinity control Thermostat, UV bulbs) through Sears in 2006. After the Carrier five year warranty expired: 1) Infinity Thermostat LCD failed $700; 2) Air purifier electrostatic element failed $800; 3) Circuit board on heat pump failed $700. Ok, the last one was due to a gecko crawling into the unit in cold weather and short circuiting the board. But then again, why did Carrier make such an open-to-the elements panel on the outside unit for sensitive electronics that would allow critters to crawl in? Dont forget the costs of the air purifier filter element - $100+ yearly (But you get a year’s service out of it still 8x more expensive than a regular Filtrete on sale at a big box store) and UV bulbs that Carrier says should be replaced yearly ($150 plus per bulb - 2 required).But the biggest shock: Last fall I wanted to clean the heat pump units outside coil and discovered that the aluminum fins on the Puron (Freon) coils have pretty much oxidized and are deteriorating (crumbling to dust) ON AN 8 YEAR OLD UNIT! Now I read that Carrier makes a Coastal heat pump that is more corrosion-resistant from salt air. Wonder why? I am ticked at having paid $10k new system + $2200 to-date in repair costs to Carrier to be an unpaid beta tester for their new technology. And the beta tester gift just keeps on taking. To Infinity and beyond are my estimated future repair costs on this system.

The worst product ever used. Something on the furnace broke and it shredded items in house, endangering human life. The absolute worst furnace ever used. The furnace shredded and burnt stuff in the house. Poor quality product. It happened about 3 years of using it, and then something on the furnace broke, leaking water everywhere. This is a Carrier furnace that uses a boiler. After fixing the water leakage. It started to shred items in the house, causing excruciating pains and sufferings. Please everyone with similar problems with Carrier furnace, should start a class action lawsuit.

My HVAC system from Carrier has worked well from the start and has never skipped a beat. It is the best system I’ve ever owned. And the price was affordable as well. And guess what - I work for Trane!

In 2009, I replaced two old 7 SEER and 9 SEER units with brand new high-efficiency Carrier units. Luckily, I had a friend who sold me and installed two new units for $11K. One local HVAC company asked me $22K and another asked me $15K for the same models. Thank God I didnt have $22K tied up in the mess that I bought. The downstairs unit is saving us right now. I have a box fan propped up blowing cool air upstairs, where my INFINITY SPLIT UNIT has become a piece of crap apparently. The coil was rusty and leaking freon; freezing up. I have huge water spots on my ceiling where water has overflown the drip pan, which suggest to me the float switch isnt any good either. The upstairs thermostat earlier this week registered 86 degrees. The unit was blowing but not cooling. On Saturday morning, my friend sent his brother-in-law to replace the coil in the attic. The brother-in-law told me that the air coming out of the vents should be upper 40s and at least low 50s. With a meat thermometer, he and I checked the temp for approx 30 minutes and it never dropped below 60 degrees. He said that it would cool on down after it ran for a while. It never has and after it cools for a while the air coming from vents is between 70 and 75 degrees. Today, one day after replacing the coil and with thermostat set at 70 degrees, the temp at mid-day was 79 degrees. I keep asking myself if its worth $450 to lower the temp by 7 degrees. How would you feel? Last night and all day today, I have tried probably 25 times to call and text my friend that installed the unit and sent his brother-in-law to do the dirty work and collect money. He has not replied. I dont want to criticize my downstairs unit because, like I said, it is saving us right now. However, we have had to have service calls for it two or three time during winters because it wasnt heating. Ideally, with these Carrier units, we need cold air to rise and warm air to fall and wed be fine. Doesnt work that way, huh? If you are reading this and you are about to buy a new unit for your home, please take my advice and the advice of many others below and steer clear of Carrier products. Im far from an HVAC expert, so I cant make a recommendation on which brand to buy. The only thing I can offer is to save yourself some grief and headaches and DO NOT BUY CARRIER!!!

I bought a high efficiency Infinity heating and cooling system from a Carrier authorized dealer in Oct 2009. Total cost was approx. $9500.00cdn. Both A/C and furnace came with a 10-year Carrier parts warranty. Also, I purchased 10-year Carrier labor warranty, which was offered in lieu of Carrier cool cash rebate of $350.00. My invoice clearly shows that there is a 10 years parts and Carrier labor warranty on both units.On May 31, 2013, our A/C unit stopped working. The dealer who sold and installed the unit is no longer in business. On June 3, 2013 I called Carrier at 1-800carrier, Canadian helpline. Carriers customer relations responded. She said that the dealer only registered for 10-year parts warranty and there is no labor warranty in their system. She said that she would send a message to Carrier office in Mississauga to look into this further and see what they could do to help me.On June 3, I received a call from Carriers technical division in Mississauga, who was extremely rude and simply said, There is nothing I can do to help you because the dealer did not register the labor warranty. Then he asked me for a warranty certificate issued by Carrier, which I never received. He wanted me to fax him a copy of the invoice, which I did. He said that he would talk to his sales management team and get back to me. He was focused more in telling me how their internal system worked rather than paying attention to my problem. He refused to give me his work number or the email address. He said to contact the 1-800 number (USA) and they would call him to contact me. After three days of several follow-up calls to 1-800-Carrier, the same person calls me back to tell me the same thing that there is nothing he can do for me. He concurred that there should be a 10-year Carrier labor warranty on both units as clearly indicated on the invoice. He also agreed that the cost of 10 years warranty was $350.00 (same as the Carrier cool cash rebate, which I never received because it was applied to buy the 10 years labor warranty), but flatly refused to honor the warranty because this warranty is not registered in their system and he could not go back and register this warranty after three years. He refused to send me his response in writing.

We installed a Carrier ECO efficient heating and cooling system about 9 years ago, heating worked without any problem but the AC never worked properly. It stops around 81-82 degrees even if we set it to 76 or lower, especially for hot summer days when outside is over 90 degrees. We had Carrier dealers come to check and perform maintenance many times but no help. They said the a/c is fine but might be inside programming problem or controller problem which they cant fix and ask us to contact Carrier. Every time when we called Carrier, we were told to go to local dealers but local Carrier dealer asks us to go to Carrier. We are trying to find out if Carrier can have someone who can run a thorough diagnosis to figure out what is going on but dont know who we can approach. The a/c problem we noticed is a/c doesnt run enough time and stop (sometimes just 1 minutes) even it is far away from the temperature we set on controller (we set to 76, room temperature on controller is 84) then the a/c waits for a long time to restart then doesnt run enough time and stop again. Hope this helps us to get to the right place to fix the issue

I had three Carrier units (top of the line) installed for our new home. Every year since, we have had numerous problems and service calls. Now, it has become unbearable. Last Friday, our air conditioning went out. It is now Tuesday and there has been no resolution or help from Carriers online or phone center. We replaced the air handling unit ($900) two weeks ago. Now, the compressor is bad in our main unit. We called the company that installed the units and they showed up and found that it was the compressor. When they submitted the information on the warranty, they found that Carrier knows that the units are bad and has a program to replace the compressor with a different brand. So, the guys filled out all of the paperwork (Bristol Program Audit Form) and run the diagnostic tests to prove to Carrier that it is the compressor. There was a long list of serial numbers and models included in this list (I call a recall list). Upon returning the information to the Columbia, SC representative to get authorization for the part, they are told that since they are now not a certified Carrier service center, that they are unable to do the repairs. So we have had to start the process all over again. The service technician seems baffled since they let him do one less than two weeks ago, with the same faulty product.Additionally, the service company is not sure that the new $900 air handler with be compatible with the new compressor, if we ever get one. The temperature inside of our home is 84 degrees and it is supposed to reach 100 degrees by Friday. Since I have three of these units, I am concerned about the future of the units and the failure of Carrier to be proactive in replacing the compressors that they know have been faulty. Again, calling the 1-800- CARRIER number just led me to someone telling me that it is my home and my problem to handle and that the problems with the compressors are very limited. However, it must not be very limited to have a written protocol for the diagnosis of the problems and the units affected.

Moved into the new home in Dec 2012. By July 2014 had to have a capacitor replaced. Came home today and the entire unit is frozen. Was told by the serviceman that they were just notified by Carrier of bad modulators in the air handlers. $263 later (for labor), my question is... if Carrier knows of these bad modulators, why do I have to pay for labor to fix something that was wrong in the first place? Our prior unit (Trane) lasted OVER 20 years and in its lifetime we only had to have 3 repair calls (and all of them at the end of life of the unit). I will NEVER EVER buy another home if a Carrier is attached to it!!! I dont think a BRAND new home should have these issues and I should be able to have Carrier remove its unit and replace it with a brand that isnt going to nickle and dime me to death over the years!

We have a top of the line Carrier Infinity heat pump put in place in 2014. It was installed by an authorized installer who has been installing Carrier systems for 45 years. The unit is supposed to be state of the art and cost over $10K. But in 2015, one year after it was put in place, the system broke down in the summer and a motor had to be replaced. Now in 2016, second year after the installation, the system broke down again and another motor has to be replaced. And it takes more than 10 days to order the motor in todays world when everything you order from Amazon can arrive in 2 days.When I called Carrier to file a complaint, the lady I spoke with was supposed to be a senior level rep, and she was even more disappointing. Please note, I wasnt even asking them for anything. My repairs are covered by a service policy I already had. I just wanted to let them know my frustration as a consumer, and I think given the good reputation I have heard about Carrier, you would think how their customers are feeling about their quality and service. Well, this lady blamed everything on distributors and installers, and said Carrier provides 10 year parts warranty and thats all they can do. She basically said Why are you wasting my time by calling me. without using those words.Well, for a state of the art system such as Carrier Infinity, you probably wouldnt expect to shut down for 2 weeks every year in the hottest days of the summer. And you would probably expect Carrier to care more about the quality and service experienced by their highest paying customers. I need to replace another old HVAC system soon and I never thought I would get anything other than Carrier. Now I will look into what other competing products are out there.

I purchased a brand new heat pump August of 2014. I live in an area where you dont need to use the heat pump but only a few days a year. In the winter I use a gas fireplace or the gas furnace. September of 2016 my heat pump was making a metal on metal sound so I had a hunch I was having a Freon leak. I called my service technician who confirmed via a nitrogen test that I had a Freon leak. This basically is a new unit since it doesnt get used very often. I called Carrier to see if they would help with labor charges as my brand new unit now is going to cost $1,500 to fix just in labor charges which includes the $507 charge to test for the freon leak plus another $105 to replace freon. They were less than sympathetic and fully stated they do not help with labor charges no matter the circumstance.I will never use another Carrier product. I will never refer anybody to purchase I carry your product. I had faith in the company that installed it realizing they dont know the products that they get from the company from the distributor. Im highly just satisfied with Carrier and I think it class action suit needs to be brought against them for POOR products.

Installed a Carrier HVAC in 2016 remodel. A year later the outside coil was leaking. Carrier agreed to replace the defective part, but not the labor costs. $1,000! This week A/C doesnt work and we find out a different coil is leaking. Another defective part that Carrier agrees to replace under warranty but not labor costs. In for another $500! This is absolutely unacceptable. My story is not different from many Ive read here. How do we go about initializing a CLASS ACTION LAWSUIT!

The heat pump function on our 1 and 1/2 year old Carrier unit is not functioning properly. What happens is that when a steady temperature of 68 degrees is set, the unit buzzes and then fails to come on. Then it buzzes again and fails to come on. Then buzzes again and fails to come on. (Repeated on purpose.) Had the installation company come out yesterday morning and they found nothing wrong. The board was not fried. They tested all terminals and said they were okay. Paid $80 for the visit that did nothing. Like to wake up every minute or so as your heat pump fails? Buy a Carrier unit!

We had a new Carrier 4 ton Heat Pump & Air Handler installed in a 2000 sf one level home in May of 2007 at a cost of $14,700. April 2009, the unit was not working due to a failed control board in the air handler. Part was replaced under warranty, however, the labor and trip charge was $187.00. January 2011 - No Heat Removed and replace failed compressor on system under warranty. Labor to replace their faulty compressor $480. June-July 2014, removed and replaced failed compressor again in heat pump. Recovered old freon, pulled vacuum, charged to specs. Also removed and replaced starting components on compressor. Total bill $1745.00. February 2015, removed and replaced failed air handler circuit board and heat relays and boards to air handler. No longer under warranty. Total bill $1016.00. I have a note from the service tech, If heat pump compressor breaks again by May 2016, Carrier will replace with new unit.

I purchased a heating and cooling package from Sears on about 10/15/2012. It was installed 10/23/2012. The unit did fine the first year but on about 12/20/2013 the heat pump began to fail to heat like it should and in about a week time, would not heat at all. So I called sears and they sent out a tech to found out the problem. He found a defective shift valve. Now being that, the manufacturer had known of this problem you would think that they would at least cover the labor being that it was a manufacturers issue from the start, not. Even though the parts are cover they want me to pay labor cost. I dont think thats these companies care about product but profit. The car company are made to fix their problem - why not the heat and cooling companies.

My residence air conditioner was leaking water under the furnace combination. The air conditioner tech diagnosed the pan leaking after checking for the freon pressure. I said why can I not patch the pan. He showed me how to access the evaporator coil and pan on the gas force air furnace by removing a panel on the rear near the evaporator coil. I have a Carrier AC.I looked hard for the source of the water as the pan was not leaking when I poured water on the pan, and the water was properly draining. The evaporator coil can slide out of the furnace housing, but one needs a platform to rest the coil to prevent kinking of the lines (very important as freon will leak, if not careful). I finally saw about two inches of dust/dirt at the top of the evaporator coil and surmised that this dirt was preventing the evaporated water from draining properly. After cleaning the evaporator coil, the AC seem to work, but the outside temperature was not hot enough to really test the AC.Another process was required, get some coil solvent from Home Depot and spray it on the coil. Be sure to get the ones that evaporate by themselves not require rinsing. I sprayed water on the coils after the foam went away just to be sure. Theoretically, the evaporated water will wash the solvent away when the AC is operating. Anyway, for a mechanically inclined person saving $5k to $6K using the above is worth a try! Or, you try talking the tech into looking at the coil itself and doing the cleaning for a few hundred dollars to pay for his time.

I installed the condenser and A-coil myself since I am licensed to do this and the unit works great. I wish I would of done it right after purchasing the house instead of waiting 4 months. The summer was extremely hot and in a 65-year-old house with leaky windows and doors, my electric bill was never over $275. I was actually expecting higher. Since then I have had a new furnace put in and love it, keeps the downstairs and upstairs plenty warm without breaking the wallet on the gas bill. 4 ton 15seer condenser, 5 ton A-coil with TXV, adn 125,000 btu 95% furnace.

Carrier heat pump problems cooling issues. Too mad to write about it. Unit less than 2 years old and broken down already. I want to join with Melanie from VA in a class action lawsuit.

I was a previous owner of a Carrier Gas Pack HVAC unit when in 2009 we decided to remodel our home. Since the HVAC system was 13 years old we decided to upgrade (??) to the Carrier Infinity Gas Pack. This system has been a nightmare. The 10 year warranty ran out because the registration did not get completed when in 90 days of purchase so that became 5 years. The original purchase of the unit was $6200.00 and since 2009 I have incurred over $4000.00 in parts and labor for circuit board, burners, induction motors and refrigerant. I now am told that I need another circuit board $1100.00 which is not under warranty and the unit is 9 years old. I am sorry that this company has a poor CSI but I will not purchase any more of their equipment. Unfortunately I really like the company that I use to service this piece of junk.

On Dec 29, 2021, I had a Carrier Comfort 2.5 ton 14 Seers heatpump and air handler split system installed. It replaced a very efficient old Trane split system that was just too old and had broken down. The new Carrier heatpump has been nothing but a problem. On heat mode and auto fan it blows cold and ambient air through the registers and is constantly running. It kicks in auxiliary heat in the air handler often cause the heatpump is unable to provide enough hot air by itself to even warm the house and I live in Florida!. I expect my electric bill to go up by $300.00 more a month with this American engineered and built crap. The ac company and installers said this is normal for a Carrier comfort heatpump constantly blowing ambient air in heat mode and constantly running and hardly ever shutting off.Tried calling Carrier to tell them the problem and they referred me back to the ac company. My foreign made Trane heatpump heated the house well before it broke down after 20 years of use. Heard that an American company bought Trane and the new Trane heatpumps being built are also crap. So, that is why I went with Carrier. Next time, I will buy a Bosch heatpump cause American products are poorly engineered and manufactured with planned absolescence, inefficient, not dependable or reliable.... CARRIER comfort American piece of crap.

I had 25 year old air conditioner that needed the usual minor repairs every few years, nothing major. My A/C bill was high so I decided to buy a new cost efficient A/C, against several technicians advice. I checked around and was told to by homeowners that Carrier was the one to buy. Theyve had theirs for 20 years without problems. I bought this one less than 2 years ago and have had service technicians out three times and the blower motor changed last year. This weekend it stopped working again and the technician said I needed a new compressor. Major repair. $1,200 cost. Called Carrier to complain and all they told me was that parts are free, but labor is not. The parts may be free, but the shipping is not! This is ridiculous! Less than 2 years old and Carrier is not doing anything about it. Back to homeowners that told me to buy a Carrier, they all bought them when they were made in America. Everyone who is having issues, I wager, their A/C was made in Mexico. Coincidence? I think not!

I too bought a Carrier 3.5 ton split system a/c for my home in May of 2008. During the first year the installer would fix all the minor problems as they popped up, no out of pocket expenses. The 2nd year it started getting expensive. Refrigerant leaks, fan motors quitting, coils leaking and needing to be replaced, drip pan cracking and leaking, pounds of Puron added, startup capacitor replaced three times, and today 2.5 pounds of Puron. The only thing that hasnt quit yet is the compressor. I have spent a great sum of money from the yearly fix up. Carrier is undependable and expensive. My buddy had similar problems with his carrier. He installed his in 2007. After the 4th year of breaking down, he called a Trane dealer and had a unit installed. Up till now never a repair. He said for me to save my money and switch to TRANE.

Purchased a home Aug 2014 that was built in 2003. We have a total of 3 HVAC units. 1 Carrier upstairs and downstairs, both manufactured 2011 and 1 Goodman original to the house. The Carrier unit upstairs has a leaking coil inside. Estimate $1500 to replace. 6 years for a coil to go bad is terrible. I have read that Canada has a countrywide class action against Carrier for this very reason. Why not in the U.S.?

The major manufacturers of HVAC equipment all buy the same parts. None is better quality than another. Carrier is ahead technologically, however.

Have had system 17 yrs. The furnace would not run when installed, for first winter, many calls to installer. Charged us for all calls! This furnace has been totally undependable, with many repairs. Bishops in Muskegon MI sold and installed. Carrier should of known the problems with this new 2 stage! They never offered us anything. We must now replace this or continue throwing money at it. For the last 7 years we have to restart furnace at least daily, sand igniter monthly, etc. now the blower motor burnt out. We need dependable, and Carrier is not that. Do not recommend Carrier unless you want to keep replacing parts for overpriced prices.

We purchased ours give or take 8 years ago. It was best deal in our price range and for size wise in comparison to the square footage of our home. I would definitely recommend them to anyone looking to purchase or replace their existing one.

Over the past 4 years I have had to replace the blower module on my heat pump 4 times. The latest module is attached to the blower motor which costs me $1400.00. Does Carrier care at all about it’s reputation and its customers or are they out to make a fast buck off of selling parts? I am a 100% disabled Vietnam Veteran and simply cannot afford to replace the same part every year at a cost of $1,000.00+! Carrier needs to stand up and make their product better instead making them to fail as soon as the warranty expires.

Carrier Bryant Furnace - I had a new Carrier Bryant furnace installed in September 2014. Hardly used it for two months and then in November 2014 the thing does not work, and the plumber says he cant repair it. Now I have to try and my $3000 back somehow. Do not use Carrier products.

Horrible gas furnace! Bought brand new in 2011 and every winter we have had problems. Now it’s shot! Big regret! Financial wrecked! This furnace was suppose to be top of the line. The heating elements went out and the burners! They will not work with you or budge! Minnesota winter is brutal and for this to go out on us every winter is horrible

Three top of the line Carrier units installed in the fall of 2006 has 100% rust and mold in all the copper evaporator coils inside the 3 air handlers. It has undergone consistent maintenance and service in the spring and fall every year. I contacted Carrier with the problem and they refused any assistance because the 5 year warranty has expired on the component, even though the local Carrier dealer who installed and serviced the units confirmed it is a manufacturing problem. The 3 unit models are: FV4BNF002, serial # 1606A82006; FV4BNF005, serial # 1106A87390; and FV4BNF005, serial # 4805A85599.If anyone reading this review is planning on installing a Carrier unit, please think twice and also read the 80+ other similar complaints. Also, please pass the word around so that others will not have to go through similar experience. The builder convinced us to install these Carrier units when we were considering another leading HVAC brand known for its excellent customer service and product reliability.

I built a new house in NC in 2006. I had two Carrier units installed. Every year, there has been a problem with one or the other. Either circuit boards, leaking coils and now both units cut on and off in the heat mode every minute or so. Labor has not been covered on any issues. I will never buy another Carrier product and will warn every person I know that intends on purchasing a new HVAC system.

Im the same person who contributed the complaint below. I am obliged to state that in the end, three days later, Carrier authorized the complete replacement of the outdoor unit, which is worth several thousand dollars. However, Carrier is wiping their hands of it from this point forward. In other words, no warranty. I will also have to pay the labor and supply cost of over $900 and that is with the labor being significantly discounted by my HVAC company. I am very pleased that Carrier finally authorized this replacement. Hopefully, the new 4-ton Carrier Infinity heat pump will perform as well as the 2-ton Infinity heat pump that conditions the first floor of our house.

We installed a new expensive Carrier heat pump/AC system in 2002. Over 14 years we had to replace the Bristol compressor 10 times. Our HVAC service company and Carrier said we were the only ones who had this problem and they did not know why. All lies as I now know. The compressor failed again this year (2016) and the HVAC service company we use said they cant replace the Bristol compressor this time due to a lawsuit between Carrier and Bristol, so we had to replace our whole system. We would never install Carrier again. Carrier charges huge but gives you junk. If we hadnt taken out a $900 10-year labor charge warranty when we bought the system, we would have been out thousands of dollars to replace 10 compressors. Dont ever buy Carrier! They are no longer using Bristol compressors, but the substitute compressor brand they are now using is reputed to be just as bad.

In 2010 we had Carrier HVAC installed. Since then the motor in the heating unit has been replaced, under warranty. Our service technician told me that Carrier knew that it was faulty but would only replace the part when it failed. Now we have to have the AC coils replaced because they are leaking coolant. According to the service technician the copper tubing cannot keep up with the pressure so it needs to be replaced with aluminum. Unfortunately this part is past the 5 year warranty, by one year, and now we have to pay $1,070 to have it replaced. I would not recommend a Carrier HVAC system.

We purchased a new Carrier Infinity 18 SEER HE system in April 2018 ($12,300). The system was for the downstairs of a 3200 square foot home and installed in a crawlspace. At the time of installation, there had never been any moisture issues in the crawlspace for the 20 year life of the home, not with the original owners, not with two home inspections, and not with our experience with the previous HVAC system that had been in place for fifteen years, in fact the crawlspace had always been very dry. Once we installed the Carrier Infinity system, we began to notice problems with keeping the humidity levels in our home at a reasonable level, we were seeing 65-76 percent readings on a regular basis.We reached out to the Carrier dealer and they told us we needed to replace all of the ductwork underneath the house. We moved forward and did as was suggested ($4600) in August of 2019. A few weeks after the ductwork install, we switched to heat pump and thought the problem was resolved as humidity levels in the winter stayed around 45% inside the home during the winter when the heat pump was being used and there was no use of the AC. Fast forward to summer 2020. We started using the AC again in April and by July 2020 the beautiful hardwoods in our home began to buckle and we began to see incredible amounts of moisture building in our walls.Our light switches actually began to buckle from the moisture, and if you took one off the wall, the moisture was enough to drip onto the floor. We have pictures of all of this. Moisture readings were back to 68 to 78 percent and 83% in the crawlspace. Through word of mouth and social media, we found several other families who were experiencing the exact same issue in our county alone, their homes, walls, and floors also being slowly destroyed by intense moisture after installation of the Carrier Infinity 18 seer system. We were in contact with the Carrier dealer throughout. Unfortunately, the dealer had a massive fire that destroyed all of their records and they had to rebuild, so there are no records of our original install other than the paperwork we have.After their rebuild that delayed our interaction, the dealer came again to our home and rewired our system to use only two drive phases instead of the designed five. This did not bring the moisture levels down. We were told several times there was a moisture problem in our crawlspace and that was causing our issues. We worked with our homeowners insurance agent and he sent a home inspection/moisture specialist who determined there was no runoff or water issue in our crawlspace and suggested the problem may be the installation of the super efficient Carrier system in 2018. The dealer returned again in September 2020 and replaced the ductwork again, suggesting that the duct boots were not installed correctly in the first ductwork replacement in 2019.This also did not address the intense humidity issue, with readings in our crawlspace reaching 83% moisture in certain areas. Inside the home we could not maintain anything under 68% humidity. The dealer then brought a large dehumidifier in late October 2020 that has been running all winter. With the AC off, the basement has dried out with use of the heat pump and zero use of the AC all winter. We will be installing the optional integrated Carrier dehumidifier next and will see if that addresses the issue when we switch back to AC, somewhere in early April.After hearing from all the other families that have experienced the exact same intense humidity and moisture damage in their homes after installing the Carrier Infinity 18 seer system, we are not confident that we will see any difference. We are out almost $18K, we have a practically new HVAC system that is slowly destroying our home, we will need to replace all of our floors and subfloors, and we are praying that our wiring has not corroded. Carrier was called to one of the other families homes and told them what we were told, that they had a moisture problem and that it was not the system.Carrier KNOWS this is an issue, the dealers KNOW this is an issue, but Carrier refuses to address it. We are writing this review to bring awareness. Consumer BEWARE. Carrier NEEDS to address this and figure out whats causing this 18 seer 5 phase system to destroy certain homes. We hope this honest review keeps others aware of what can happen with a Carrier Infinity 18 seer system and keeps others from living the nightmare we have since the installation of this system.

Purchased new Carrier Infinity System for my home in July 2010. The system was great until heating season. When we began using the heat, we started noticing a bad odor. I contacted the dealer who installed the system and they said it was just that the system was new. A few months later, with no change in the odor, I contacted them again and they came out and told me I must have a dead animal in the duct work. Not! The odor was not constant like it would be if it were a dead animal.Then cooling season rolled around and no problems. The system worked great. Now heating season again and again, the odor was back. Called dealer again and they came out and said they couldnt smell it. Gave it a couple weeks and called dealer again (when it was very cold outside). Finally, the technician admitted noticing the smell, but had no idea what it was. He contacted the regional Carrier representative and was told that it was Dirty Sock Syndrome. He recommended cleaning coils with Listerine and installing a UV light.Dealer wanted to charge nearly $700 to install a light to get rid of an odor that I shouldnt have in the first place. It didnt exist with my old unit. From what I have read on the Internet, the UV light will likely not solve the problem anyway.I contacted Carrier and am getting the run-around that it was my environment that was causing the problem. Nothing had changed in my environment. Same environment with old system = no foul odor. Same environment with new system = foul odor. Conclusion was that there was something with the new equipment that was not getting along with the same environment thus the only thing that had changed was the equipment.Carrier, to this point, has refused to help. This was a known issue that these manufacturers were aware of and have been aware of, but refused to warn consumers about or correct the problem. In my mind, we need a Class Action suit filed in defense of the consumers in this country that are being taken for a ride by the HVAC manufacturers.

Unfortunately, we were unaware of the horrible reviews and lack of customer service with Carrier. We have a brand new furnace, 6 months, and has been serviced 8 times in 6 months with 4 days without heat in the midwest. If this helps anyone else, do not buy a Carrier. POOR CUSTOMER SERVICE, DOES NOT BACK UP THEIR PRODUCT AND DOES NOT CARE ABOUT THE CONSUMER, ONLY JOB SECURITY FOR HEATING AND COOLING ON CARRIER FURNACES.

On our new house, the heating system is Carrier. Five years and three months now, it is out of warranty and the coil leaks have evaporated. Carrier refused to replace the part which, I think, is the quality problem. In Trane system, I had an AC which lasted for 24 years and is still going strong and did not lose freon. They just make junk parts. Two years after, the startup condenser fan will not start and they had to add a start-up kit to get the fan going again and patch up design. I will never buy or recommend any Carrier product to anyone I know. Just stay away from the product that they make.

When I bought Carrier I bought 3 tons heat pumps. Carrier decided to change their world class heat pump for a “shell” pump on my models, which I had 12 visits in two years, they covered in warranty one heat pump, and installed the original old style. Now I have 2 pumps not work, and 3 ($1000) thermostats out-of-warranty. This purchase was horrible, all the carrier dealers stat oh... you bought that year... youre screwed.

This unit was purchased 2/10/2015, 5 years parts warranty, Model 48ES-A2406030TP. This unit was problem child soon after install, kicking into lockout mode, igniter failing to light, AC part did fine was furnace part constant trouble, numerous service calls, exhaust inducer fail, high temp sensor fails. I quit using installer because failed again in less than 10 minutes after driving out the driveway, got ahold of another service company, they found high temp sensor bad kicking off furnace before satisfying thermostat, got that repaired, next thing started periodic igniter fail or repeated attempt to light kick into lock out mode again. This would not fail when service man present, told me to wait till completely fail, find problem them, month later total fail.The service company owner came out this time, found no electricity, the junction block for wiring some screws loose likely from defective assembly, yup assembled in Mexico, Once that got locked down, ignited immediately, inducer motor quieter, blower quieter, was lacking enough electric all along. Runs like should. Point is I am out hundreds of dollars on a unit under warranty, I have contacted United Technology to see if they will reimburse for defective assembly, that is not excluded under their warranty. Submitted claim today, will see what they do about this, I will follow up with the outcome of this when I hear from them, I had previous Carrier lasted 20 plus years, cracked exchanger at 20 was still running, Why I bought another, this one with new controls been a nightmare, the faulty assembly my opinion caused all the trouble all along.

I bought a Carrier Mini Split Air Conditioner Model:40MHHC12 in 2018. After 1 season of use, it stopped producing cold air. A major component had failed (condenser coil)! The installer (ARS in Florida) refused to help, saying the unit must be maintenanced twice a year to stay under warranty for labor (brand new!). Carrier declined to comment about their unit failing after 1 year, or consider replacing the unit. The parts were under warranty, but the labor would cost almost $1000.00. Carrier said they would send a representative out to the installer company to review the issue, but after a month of me trying to find out the status of the issue, they finally just told me that there was nothing they would do. I would not recommend this company for air conditioners. High priced products with lousy quality.

The centrifugal start switch on my blower motor keeps hanging up. When it does, the motor wont start and the main breaker blows. I have fixed this several times by putting the armature in my lathe and turning down the section in the fins that are rubbing on the switch. Attempted to get the OEM motor part number from Carrier but they refuse to give it to me. They say I have to pay a licensed HVAC dealer to get the part number. The last time I tried to get the HVAC dealer to replace my condenser fan motor, the dealer had no idea what motor I had and I had to remove the motor myself and give him the part number on the motor. Carrier has to be the most unhelpful manufacturer I have ever dealt with.

Bryant furnace installed in 2007 by certified installer and looked great. A couple of months back I noticed the plenum was bent and distorted with the seams opened up. Have had three authorized service technicians tell me they have never seen this occur before but deny any furnace malfunction. Bryant customer relations directs me to contact the Better Business Bureau to complain...really? I have been told my concrete floor heaved, my floor joists dropped, or the installer caused the damage. Unit looked fine when installed but it has lifted about 4 inches and destroyed the plenum. Anyone else ever seen something like this?

We purchased a Carrier Infinity Series Model # 25HNA64A8003 in 2008 when we built a new house. We bought the most efficient unit with a 10 year warranty. We had always had a TRANE but went with a local company that promised we would be satisfied. In December 2010, we started having trouble. December 2010 we replaced the first compressor. January 2011, August 2011, October 2011, October 2011. We went through 3 compressors which our dealer failed to point out. After two, we hired another repair company and at this point we knew we were on number three. By this time, it is Labor Day 2013.He replaced the third compressor in September 2013 and found out that Carrier knew of the problems. Our local company, Simmons Heating and Air would not do anything about it either. December 2013 and now it is the capacitor and start cap relay. We tried to work out a solution with Carrier and our local Simmons Heating and Air. We decided to spend another $1400.00 to have the unit replaced in 2013. We now have Model Number 25HNB648A003. It is Labor Day, 2014 and we are sitting in 100 degree weather in North Carolina. The repairman showed up today and said it is now the blower in the air handler, which has a 5 year warranty which is now not covered. The repairman from Simmons said it is a very expensive part. So we are now past $16,000.00 after only six years of owning the unit. If I could afford it I would send the Carrier back to the company and have a new TRANE unit installed. ALL I CAN SAY IS RUN. DO NOT THINK TWICE... DO NOT INSTALL A CARRIER SYSTEM.

I have had a Carrier air conditioner for over 35 years. I have added onto my house 25 years ago and increased my size by two good sized rooms. Still with the same size air conditioner. The only problem Ive had was replacing fan motor about 6 years ago. The old unit still runs and cools and am quite pleased with its reliability. I am now at a point to see how long it will last. Have read some bad reviews of modern carriers and wanting to see if other homeowners have had same great service with newer models and would recommend a carrier again. Thanks.