We purchased the Dacor modernist Refrigerator, after waiting several weeks to get it installed we noticed the water dispenser did not function properly, we contacted the retailer whom we purchased the appliance from and after several back and forth emails to verify our proof of purchase they put us in touch with a repair technician. After a few days they came to our home to review the issue and noted that this was a known design issue with the refrigerator and that our house water pressure maybe too high and they would have to come back out and install a special valve to fix the issue. Later they called and said Dacor will not acknowledge this as their issue and to call a plumber. After spending over $20k on Dacor appliances I would have thought their white glove VIP customer service would be better. Buy Viking!

Updated on 05/12/2020: I wrote a review of our Dacor kitchen and gave the company a review of 2 stars because the cooktop, ovens, and hood blower all have failed at some point. The real issue is that the company doesnt support products after sale to quote them they do their best... The other problem is this site, it allows companies to claim they are or have resolved issues, without a response or comment from the customer about what the Companies Resolution entailed. Sending me an e-mail that says sorry the thousands of dollars you invested in our products only bought you up to 7 years of replacement parts, isnt what most people would call a Resolution. After months of working with the retailer and Dacor the e-mail below is what they consider a Resolution:Subject: Dacor customer service **Hello Mr. **, We would first like to thank you for staying a Dacor customer for as long as you have and would like to apologized for the inconvenience. As a manufacture we are constantly innovating products and at some point parts and units do become obsolete. Dacor does provide parts for as long as we possibly can. Once the appliance becomes obsolete we are only required to hold parts for up to 7 years. We again thank you for being a Dacor customer. Be safe during this pandemic. Have a great day. DENISE ** | Customer Service RepresentativeO: (833) 353-5483 x** F: (626) 403-3130Original Review: We built a new home in 2003 and purchased Dacor Preference appliances. Including a 6 burner cooktop, double 30 inch wall ovens, warming drawer, a microwave, and large hood with a remote blower. All the appliances are stainless. We enjoy home cooked meals and prepared at least one meal a day. Our kitchen is a work place not a show place. So these are my feelings after 16 years of use.The Cooktop has plastic knobs and a rubber gasket under each burner and piezo electric igniters. All of these items have failed over the years. I replaced the burners some years ago because when the gasket fails the burners sputter and liquid spills leak into the bottom of the cooktop. Replacement burners fixed the problem for a while but the burner design makes this a point of failure. Additionally, the burners were expensive so were back to sputtering burners and disassembly for cleaning. One of the plastic rings under the flame control knobs broke, weve ordered a new ring ($26) a couple of months ago but Dacor cant give us an estimated delivery date. For the past few years the Piezo electric starters only light half the burners, (they spark but the burners dont light) not a big deal but these are high end appliances, using a match to light the burners is definitely 1950s.The 30 inch double ovens are a great size for bakers like us. The Convection feature is great. However, the first time we ran the self cleaning cycle on the upper oven the door handle on the bottom oven bubbled and melted. The real issue with ovens today, is that Dacor has stopped making replacement parts including the electric heating elements. So even though we spent nearly $3,200 for these ovens, Dacor no longer supports them.The Microwave never worked correctly and we replaced it almost immediately. At that time Dacor used relabeled Sharp microwaves. Finally, Im not a fan of cooking smells in the house. So, we purchased 48 inch hood with a 10 inch inline blower. This week it failed. The motor hums but the fan doesnt turn. So replacement parts? Nope. If you decide to purchase Dacor be aware that the company doesnt provide support for their products in the long term.

Stylish products with amazing performance. Originally, I wasnt very familiar with Dacors luxury appliances. However, I saw some of their new products and decided to take plunge. Glad I did! I bought a 36 French Door refrigerator for the house and I love the features and performance of this fridge. The fresh zone adjustable drawer can go colder than the standard refrigerator compartment, so I keep it at just below freezing for my beer and champagne. Makes ice super quickly and I feel that the produce also lasts longer. Overall, very happy with this purchase and when I do a full kitchen remodel, I will be considering their cooking products as well.

I own a complete Dacor Kitchen, with many appliances. They are the highlights of my Home. Great features: fast induction cooktop with an efficient silent hood, versatile refrigerator, reliable oven, and of course the always dependable dishwasher. This is My Dacor Kitchen!

I bought this beautiful range and choose Dacor but when we used the Green Clean on it the enamel pealed off a spot on the bottom of the oven a 2x4 inch patch. Now Dacor say that this is cosmetic and will not honor their warranty. I have been calling them daily because they do not call me. Their service sucks.

I had an issue with the wall oven light on my Dacor Preference double oven. To make a long story short, after contacting Dacor directly, they made sure that the unit was fixed by providing the part directly to me and confirming that the local repair company would be willing to install it. The oven is 8 years old and in the end, what I spent seemed reasonable to get a fully functioning oven (membrane switch). They were prompt, personal and courteous in their response to me. I came away feeling that Dacor takes pride in their history and their products! They also cleared up some misconceptions that I had regarding the status of their company. Although it was frustrating to have an appliance not work properly, I feel that the customer service Dacor provides makes their company one worth sticking with. That makes a big difference in todays impersonal world.

I have an Dacor column fridge and after 18 mths (under warrant), its not cooling. Its been 3 weeks, 2 repair visits and Im still out of fridge. Repair person said this is a known issue. If this is the case, Dacor should be proactive and reaching out to consumers under warranty to get this fixed instead of waiting for complaints. Interior trim kit is not included in purchase price which is ridiculous for the price of this fridge. Would not recommend!

We were out of state from December 21, 2014 to January 2, 2015. The condition of the refrigerator was discovered at about 9:30 PM on Saturday, January 2nd. Upon opening the door the Dairy Compartment Cover fell to the floor. We could immediately see the damage but did not know the source. As a result, the unit was turned off. The owners manual was consulted along with a review of the Dacor website. The office was closed on the weekend so Monday was the earliest we could obtain names of Dacor authorized repair agents in the Phoenix area. A authorized Dacor repair technician stated the light switch or light circuit in the board failed. The interior light bulbs located at the top of the refrigeration side of the unit remained on when the refrigerator door was closed. The heat generated by the continuously lit bulbs led to the melting and charring of the plastic light fixture. The light socket melted, the wiring harness melted into the socket assembly, light switch, and control panel. The heat was intense enough to warp the Dairy Compartment clear plastic cover, some of the adjustable door bins, and the interior door liners. Also, all food containers made from plastic such as salad dressing bottles, mustard, ketchup and mayonnaise, etc. were disfigured. Of course all the contents from both the refrigerator and freezer had to be disposed.Before leaving on an extended trip we had been following the instructions preparing for a vacation listed on page 19 of the owners manual. On our departure date the food that would not have lasted more than two weeks was removed from the refrigerator. The ice bin was emptied and the wire shut off arm was raised to the OFF (O) position. Note, page 19 does not mention to set the Sabbath mode when leaving for a short or long vacation. We were fortunate that the damage was contained within the refrigerator.

I was and, I repeat, was a loyal Dacor customer. I gutted and rebuilt a kitchen 9 years ago and purchased a Dacor stovetop, oven and microwave. I remodeled my new house 5 years ago and again purchased Dacor stovetop, oven and microwave. Consumer reports provided favorable reviews of the appliances I purchased below.First red alert: The oven Model MORS130S and Microwave Model DCM 24S LED did not match. The microwave was green; oven was blue. The brochure was in black and white so there was no way of knowing that aesthetically they were a mismatch ... it was very sloppy(!) and very deceptive by Dacor. I mean when I waited weeks for my appliance order and the oven is already installed with a big fat ugly LED screen, what was I supposed to do, yank it out and start all over again? This was disappointing!Next, I was simmering chili on the stovetop (5 burner, gas) and, lo and behold, 18 flames started exiting through the turn knobs resulting in a meltdown. The gas was leaking through the tubes underneath the stovetop. I just happened to check the chili while I was gardening to watch the house almost burn down and btw, it was difficult to put out the flames because the natural gas was leaking under the unit. Seriously! I called customer service and they got hopping right out to fix the issue. This scared the heck out of me. It is negligent to have a product like that on the market.After about 13 months into the life of the Model MORS130S oven, the touch panel failed emitting a CO1 error message. I was told it was $140 to fix it and that the panel was defective, great quality there, Dacor. And the added joy to the CO1 error message is that the unit beeps intermittently all day and all night long unless the power to the oven is killed. Joy... now another issue - Model MORS130S oven LED lights are burning out. Seriously, what else will there be? Now its $175 for LED panel and another $100 to install by an authorized Dacor service man.So I called Dacor back again today because the LED light out was annoying me. They offered nothing. To be fair, my appliances are out of warranty but seriously, Dacor nearly burned my house down. They should be winning me back as a customer if they really cared about their customers and having long term repeat business. Never again, Dacor, never!

Would highly recommend not spending the money on Dacor. We spent big money on our kitchen hoping for years of trouble free service. We can no longer get parts for our Dacor gas stove/electric oven. The burners click for 2 minutes when you start them. We have gone thru 5 circuit boards. NO LONGER AVAILABLE. The oven light goes on and off by itself. Etc. Etc.

Purchased a Dacor Epicure ER36DSCH/NG RANGE and oven in 2007. Sad story, it never worked properly since day 1. Initially a gas burner did not light, they came and repaired it. Subsequently the door lock failed in the lock position - had that repaired. The door lock failed the next year again, this time thanksgiving, ruined the dinner. They fixed it but the following year the lower burner element failed at Thanksgiving. All my relatives know not to purchase a Dacor product. Problem is I am stuck with this boat anchor. The oven door motor has failed 3 more times and thankfully the service man showed me how to change it. Today we tried to bake some apple pies and found the oven temperature set at 450 was only 350 (bought an oven thermometer). This explains why it always takes so long to bake things. A complete piece of **, never ever buy one.

I am writing to complain about our Dacor dual fuel stove that we purchased in 1998 when we built our house. Initially things went well, and I enjoyed baking in the oven and the convenience of the gas stove top when we had power issues. But then the honeymoon ended, and the problems started. After completing our first self clean cycle, we started getting the F1 code, and noticed cracks in the front on the stove. Our repair guy came out, took a look, and then informed me that Dacor had had numerous problems, and were not so good about living up to their warranty. He was right, Dacor felt in no way that they should help resolve our problem. With 4 kids, you cant just go without a stove, so we paid for the parts and repair. I figured it was just a one time thing, but I was wrong. We are now again looking at replacing the same part just 3 years later again with cracks and the F1 code. Dacor should be ashamed. Do the math. If they walk away from responsibility on all of these faulty products that average $5,000 a piece, shouldnt they have the money to pay for the fixes or maybe hire better engineers? They need to be held accountable for this mess. I need my oven back on!!!! And after the money we have paid for repairs, light bulbs, and parts...... the rest of the care should be free and on them.

We have a dual fuel Dacor oven purchased in 2001. We have the manual. For some reason, after cancelling a timer, the oven locked at :4. The owners manual was no help. The Dacor website was no help. We turned off the circuit breaker then turned it on again and finally, the oven worked.

When we recently remodeled our kitchen, we replaced our Dacor double ovens that we had had for 15 years. These were great ovens and not one problem with fairly heavy use, so we bought the Dacor Modernist double ovens. The ovens are usable, but they are the worst engineered product I have ever experienced. First, there is no clock on the stove because as I was told the clock would etch the screen if it was on 24 hours a day. Second, the sound the timer makes is so soft, even on the loudest setting, cannot be heard in any room but the kitchen, so I paid a premium price to carry a timer with me, so I know when my oven is done baking. Third, if I turn the oven light on, the timer either stops completely, or it resets to the original time. Fourth, the oven buzzes when it is cooking. Fifth the user manual is useless and there is no video or online information on how to use this oven that is not user friendly.Finally, I have talked to Dacor and have had the repair person here, but he knew nothing about this oven. I am sorry every time that I use this oven that I did not buy my other choice, which was the Woof double ovens, but we thought this would be wonderful product, like the wonderful product that our previous ovens were. We also thought Dacor was a family company, but is now owned by Samsung. What a disappoint these ovens have been. The engineering for this product is a disgrace for any company and I no longer see the Modernist products advertised and it may be because it is such a poorly designed product. I never met a computer that I did not love, but this is not the electronic wonder that was advertised when we bought the ovens.

Bought the DACOR WALL OVEN in late 2019. Top burner is over heating and burns everything, caused a fire in the oven. Can not even get any response from customer service. Warranty not worth the paper it is printed on. Stay away from DACOR.

We purchased a Dacor 30 Heritage Gas range and installed it in early Oct 2020. Within a day a gas leak from the back of the range was identified by our gas contractor. Dacor repaired it quickly (12 hours). I was impressed (though concerned it already had an issue). In December 2020 I noticed that the oven indicator light was not coming on. I contacted customer service and despite indicating that there was a problem, was simply told what the light was for. Then, in February 2021 (under 5 months after installation) the oven stopped working. The service technician indicated it was an electrical issue and the gas would not ignite. It has now been over two weeks and we still do not have it repaired nor any indication of when it will be repaired. We spent $5200 on this range. I do not recommend Dacor.

We moved into our home in July 2012 and have had nothing but problems from our Dacor refrigerator which was manufactured and installed in this home in 2007. The appliance repair company has been to our home approximately five times in the five weeks since we moved in. Initially, the problem was with a leak in the cooling system which took the technicians about 16 hours over three visits and $1,400 to sort out. Currently, we have been without a visit from the techs in two weeks (our longest stretch since moving in) and the refrigerator is leaking from the ice dispenser and making a motorized noise so loud. Initially, I thought a motorcycle had pulled into my kitchen. Needless to say, the technicians are on their way back.

I remodeled a kitchen in a high end house and so wanted nice appliances. I had KitchenAid (which Id had a lot of issues with) for about 16 years. (Since I built the house - the fridge was rebuilt 3 times.) While looking for which appliances to use we were at an open house and a chef was cooking and giving a talk on the Dacor ovens in it. So... I reviewed a lot, liked what I read, and chose Dacor. I love them, the cook quality, the features, all of it. BUT my double oven had issues from the start. An annoyance at first with the built in Android but I didnt complain a lot. Move forward 1.5 years and the Android tablet built into it would freeze and not restart without throwing a jumper on fuse box. I called Dacor and they gave me a number of options, disable the Android because of a known issue and get $500 back, or - return the oven for full credit and theyd pay to have it removed (1.5 years later... cmon thats pretty awesome), or - pay $500 and move to the newest higher end model with steam cooking. Wow, talk about stand by your product! Ive never seen this before with an appliance manufacturer/vendor. Certainly wasnt my experience with KitchenAid. Anyway Im an advocate even though I had a problem and thought they deserved credit here.

We purchased our second Dacor microwave. When received there was a defect on the stainless front panel which we reported to Dacor (now owned by Samsung). They took claim information and we were referred to their service provider. A Samsung inspector subsequently visited our home and got approval from his superior. We were told the panel had been ordered. Two follow up calls revealed that there was a problem and we were referred back to Dacor only to learn the claim was overruled and denied. A subsequent appeal was made to no avail. Our warning is that Dacor repairs are very expensive and they do not back up their service warranties. Buyer beware.

This is an update on my posting regarding our ER36DSCH/NG posted Dec 30, 2013. A Dacor representative has been in contact with us and has offered to install a new oven control which they think will resolve our problem. We are absolutely thrilled and quite surprised that they are footing the entire expense. Now this is what I call good customer service! Thank you Dacor.

I was a bit anxious when I purchased my Dacor range because I really didn’t know how it would perform. A year later and I couldn’t be happier. I love my Dacor 30” range. It has been one of the best purchases ever.

My Dacor wall oven does not heat. It is 6 years old and barely used. The technician is waiting for Dacor to get back to them to fix the problem. The technician has done everything they can and it has been four months and Dacor is not responding to fix the issue as its a Dacor problem not a technician problem. (Its a control interface issue, the relay board communicating with machine is not working properly.) I have done my own investigation and they do not reply to customer service e-mails, there is no phone number to talk to someone who could help, just a receptionist who says after 7 years we dont fix Dacor. Again, my oven is 6 years old. I would not purchase this high end product or any product from Dacor ever again.

We had our whole kitchen renovated and purchased Dacor appliances through Caplans Appliances. We purchased the appliances in the summer of 2019 and they were shipped shortly after. Since our kitchen was still under construction the appliances sat in our home. They were installed the second week of November. Two months ago, I woke up to a sucking noise from the dishwasher. The dishwasher had a code of LC. We removed the custom kick plate to realize that there was water damage. Dacor has been contacted on numerous occasions regarding this and the dishwasher continues to leak. We have had 5 service calls to house and the problem persists. The seal has been replaced twice in a 2 week period. The repair company HARGTA gives us a window and does not show up at that time causing me to sit around all day waiting for them and then some days having to cancel work. Dacor customer service continues to say the Regional Tech Manager will be the one to provide the resolution and we have not heard from them yet. The reviews on here clearly indicate that the dishwasher leaks. We are risking damaging our floors which were put in at the same of our renovation. Looking for a resolution ASAP. To those considering Dacor appliances do your research.

Dacor 27 electric double oven unreliability. Almost from first use the Dacor electric double oven has been plagued with problems including but not limited to door not locking when self cleaning, not self cleaning, door not unlocking upon completion of self cleaning, and filter issues. Since purchased in 2013 the top oven has been used between 75 and 100 times; the bottom oven less than 25 times. Yesterday the oven died. First error message U43 relay board. Second U60 cooling fan. Worse when the control board responsive/froze circuit breakers were needed to turn oven off.Repair estimate is $1600 plus tax. I intend to replace the overpriced and unreliable Dacor with a Kitchen Aide at approximately 13 the price based on customer and Consumer Reports reviews plus a new one year guarantee. I do not recommend the Dacor double oven if you are a serious cook and/or frequent user. Brand name and styling are less important than product reliability and useful life especially when you can purchase the former for two-thirds less money.

We remodeled our kitchen 2 years ago but didnt upgrade our refrigerator because our old one was still working. My wife and I always wanted a Dacor refrigerator. We like their design. Our old refrigerator finally died after a little a year after our reno. We were sad but happy at the same time because we can finally go buy a Dacor fridge weve always wanted. We shopped around and compared Dacor, Sub-Zero, and Thermador just to make sure Dacor is for sure what we wanted. We chose Dacor and we couldnt be happier. Its been almost a year and we still love our Dacor fridge. Now we will just have to wait until our oven dies to get a matching Dacor one.

I built my home in 2003 and installed a Dacor 30 wall oven. After several years of poor performance, we started to get an error message. Dacor suggested replacing a board for $300. That didnt work so they had me replace another $300 board. That didnt work so they told me I needed a new front panel and it would run about $1,000. That board is on back order and they dont have a replacement date. Thinking that its bad business to sink $1600 into a troubled product that has terrible reviews on the internet. We found out that once you go with Dacor, you need to stay with Dacor due to an unusual, nonstandard size.Thinking that Dacor has improved their product we ordered a brand new $3,000 Dacor RO130 30 wall oven. It arrived promptly and I removed the defective $3,000 oven and put in the brand new $3,000 Dacor RO130 oven. What I got was a dead brick. The Dacor customer service has been awful, and will not allow me to talk to anyone in their technical side. The oven is getting power. Dacor customer service wouldnt help me unless I could prove that the unit was getting power. So I had to get an electrician in to prove that I had properly wired the 4 cords that came off the original defective Dacor wall oven. Get service help? No chance. I live 100 miles from Seattle and no one wants to work on Dacor. So here I sit with a $3,000 brick. No service and Dacor has no clue on how they will service this wonderful $3,000 RO130 30 wall oven that is an out of box failure. I dont see how a company that has this bad of a product, two generations of defective ovens, bad customer service, reluctance from the repair community to work on their products will be in business much longer. If you are considering Dacor appliances, consider the problems that I am having. The nonstandard size of their ovens will lock you into future purchases to replace their products that dont last 10 years.

For the second time in 7 years our Dacor ERD 48 Range has failed us. Just in time for our New Years Day dinner. Neither of the two ovens will heat. We are now encountering the exact same problem. We spent $1000 the first time replacing the board. We cannot afford to do it twice.

I, too, purchased a 30 Heritage gas range in Nov 2018. The first time I ran the cleaning cycle (2 weeks ago), the oven heating went out. After time consuming attempts to reach the warranty dept, finally got a call back. Sent the required information and was told the warranty servicer would contact me within 48 hours. After not receiving such call, I reached out via email again to Dacor and was told to contact the servicer directly. Well, I just did that, and was told they refuse to service me because DACOR IS NOT PAYING THEM! How is that for a luxury appliance company making millions off of its customers and not paying its service companies? A very clear breach of contract since my warranty is active until November 2021. I have never in my life had such an experience, with the LG, KitchenAid ranges I have owned. Never even have needed one ounce of service in their life. So now I await a response from posts on Dacor FB page and voicemail I left, hoping for service. What a colossal waste of money. Buyer beware!

I have the Dacor 30 all gas range in my house and it is the best. The grates take up the whole top surface of the stove area, so I have a ton of room to cook on. Basically, I can fit 4 giant pots on the stove at the same time, so Im ready anytime a chili cookout might break out. This is also super convenient during tamale season and soup season because I can put up to 4 giant stockpots on the stove simultaneously. In the event that I spill, its easy to remove the grates and give the surface a nice wipe up. As far as the oven, I totally rule the holiday season because I can fit up to 3 full size 18x36 catering sheets in at the same time, so basically, I can cook 4 dozen or more cookies in one shot, leaving me tons more time with family and friends than if I was baking 1 sheet at a time. Thank you Dacor!

We remodeled our kitchen in 2006. I spent a fortune on a Dacor dual fuel gas cooktop with electric oven/convection oven. My Dacor problems seem so normal I mostly deal with it. My 2 biggest complaints are the glass oven door is not airtight, it is darkened between glass, very hard to monitor my baking. And the temp gauge has always been off by 15-25 degrees. I use an in oven temp gauge, which has been calibrated so I know it works. If anyone is planning on a Dacor, you will get the best looking range. It just wont work.

I purchased this upgrade to my kitchen renovation. The stainless steel stove has a great look, but that is all it has. This is my third repair (with much difficulty). The same problem - the bake ignitor goes bad and sends gas smells throughout the kitchen. On Christmas day, after preheating the oven, I opened the oven door and the inside was one large flame. The heat was intense and my right arm got hot from the heat. I immediately closed the oven and cancelled the bake setting. When I called Dacor the following morning, I thought I was talking with a robot. No emotions, no sense of caring. They must be programmed. I got no satisfaction. I said, Do you understand? My stove went on fire and on Christmas day. My family was not sure if they should leave my house. I am extremely disappointed with Dacor.

We replaced a Dacor with this new upgraded Dacor. I accidentally started a fire in the last one...my fault not the units. Ours fits very snuggly into the wall which was the primary reason we went for the Dacor brand. Other than having to take off the little rubber pads/feet, it slid right in and we were back in business.

Warning! Do not buy Dacor appliances! We have had our appliances for three years now and all of them have had something wrong with them. Oven circuit panel went and had to be replaced! Dishwasher arm and seal broke and dishwasher leaks! Refrigerator freezer compressor went! Hood range switch broke and had to be replaced! Dacor is the worst appliances I have ever bought! Buyer beware!

I have been very disappointed in the reliability of our Dacor refrigerator, model EF42BDCBSS, purchased in 2007. The first circuit board went out in 2008 within 6 months of the initial purchase. A replacement part could not be located. It was still under warranty so they replaced the whole unit. In 2010, we had to have another repair to regulate the temperature of the freezer. Last week (October 2012), the circuit board went out again! Even though the unit itself is less than five years old, it is no longer under warranty. Dacor goes by the original installation date. I contacted Dacor and spoke with LS who basically stated that all they could offer was a discount on the part. This repair is costing us over $650, not including the loss of food. We paid to have the part second day. When we called back the next day to get a tracking number for the shipment of the part, we were told by another representative that the part had not shipped because it was out of stock in the default warehouse. He was able to locate it in another warehouse and get it shipped the same day. I called LS back and she stated that she never promised when it would ship, but when it did, it would go second day. I would not expect this type of repair cost and attitude on a refrigerator that was over $9,000 when new. Now, I am concerned with the liability of our range and microwave, which are of the same Dacor brand. The main reason I took the time to write this email is to make retailers aware of the situation and ask that you seriously look at the reputation of the Dacor appliance line and decide if you really want to promote this product to your customers. Dacor could care less about their customers and/or reputation.

After purchasing what I thought would be ovens of a lifetime I could not be more disappointed, frustrated and angry at a company in my buying history! Since November of 2014 and longer I have been fighting for service or answers or at least honesty! The ovens have never worked properly, they do not keep temperature. The oven temperature drops 60 to 75 degrees while cooking over a couple hours. The control board was replaced. Still the ovens never worked. If you like to cook and cook for the bed and breakfast, which is why you bought an oven like this, you will have your ovens on for a couples hours preparing any multi-dish meal! I was treated rudely on the phone during routine troubleshooting and was never allowed to speak to a manager. Dacor for months or so later is buying back my ovens minus a restocking fee, on ovens that dont work, $1200!

Perfect size burners and small oven. Cooks food perfectly about 25° less than you think. Great grill on top. Easy to clean.

We were incredibly disappointed, not only with the range but with the customer service from Dacor. We purchased this range in January 2016 and here we are in July with what is basically a pan holder sitting uselessly in our kitchen. Problems started immediately. The first time I used the oven, it locked with the cooking food inside. It turned out that the thermostats on both ovens were so out of whack that the oven temperature reached self-cleaning mode levels so the ovens locked with the food inside! We had both thermostats replaced twice and still had the same problem. Eventually, the thermostats were calibrated, but still within a range. In addition, the switch for the convection oven just stopped working. After 6 months of trying to deal with this problem, we will be returning the range and replacing it with a different brand. At no point did Dacor offer to exchange the range, they simply kept sending a repair person.

We spent close to 30K in Dacor appliances and have been paying for repairs almost yearly. Most recently last year around March 2015 we spent $1800.00 in repairs for the refrigerator. It is a long weekend and we planned a family BBQ and had to throw away all my marinated meats and salads. This is unacceptable. When you spend thousands of dollars in appliances you dont expect to have these types of problems. DO NOT BUY DACOR APPLIANCES. IT IS A RIPOFF.

We moved in our new home in June 2019. We had purchased 2 Dacor dishwashers, 2 ovens, a gas cooktop and a microwave. All the appliances are beautiful. That said, both of our dishwashers leaked so bad we had to stop using them as they were damaging our wood cabinets and floor. Dacor sent service persons out after multiple calls and replaced the seals, but they still leaked. Our cabinet company that sold the Dacor appliances stepped up and replaced them both with Bosch dishwashers.Our Dacor Refrigerator went out in mid February and will not cool anymore. After 2 hours on the phone with a Dacor representative, we finally were able to schedule a service person to come out a week later (Dacor has very few support companies so dont plan on anything happening too soon when there is a problem). Was not able to repair the fridge and said it could be another two weeks to get the part and return. That said our service person is a great guy and cares, but has to rely and wait on Dacor for responses and parts.Our ovens take twice as long to cook as any other oven we have ever had. We are asking them to look into that as well. Overall, very disappointed. We understand having problems, but expect Dacor customer service would be much better and support their own field service persons and clients or at least act like they care. Not looking forward to calling them back to see why we need to be without a fridge for 3-4 weeks total....

Our new ranch has three Dacor microwaves, only one of which has had a few months of use. The others have very limited use. To this point weve not had problems, but given the opportunity to redo the purchases wed go with a popular brand, i.e., LG, GE, Panasonic. They are more flexible, parts are available, and all three combined would probably cost less than one of these. In fairness, I personally feel the same about our other high end appliances, Wolf, Viking, Sub-Zero and Asko. None beats our former appliances. Maybe its just about show.

2017 purchased 36” range. First year- self cleaning overheated, replaced part. That was in 1 years warranty. But now: only 3 years barely: (I dont even cook much). Oven turns off by itself if I open the door. Oven does not turn off when I am done cooking. If I cook 450f pops warning of temp overheat. Called ABT service (this is where Dacor said) it cost $219 for a service guy to call dacor and to give me answer: I think it is android board. I have to buy a board. Plus per Dacor this board will not have wifi. So there is no Discovery- paid extra for extras I can not have...

I have a Dacor cooktop, single wall oven, warming drawer, and dishwasher that I installed in my kitchen in 1992. That is 20 years ago. I have never had a problem or needed a repair on any of the appliances. They have worked perfectly. I hate reading about all the problems people are having with their Dacor appliances as I am about to do a major kitchen remodel and plan to go with Dacor again.

The enamel on the bottom of the top oven has blistered and the metal beneath is exposed. If the oven is heated, there is a chemical smell. This is such a dangerous situation that the ovens (double) are being removed as I write and will be replaced with a different and more reliable brand.

We moved into our newly built home in April 2012. I purchased the Dacor 30" microwave drawer to complement a 30" electric oven that is installed just above the microwave. I am very happy with my purchase, it is stylish and works well. The drawer is spacious, I can fit multiple food items in it and they all cook evenly. We use it daily and couldn't be happier with it. If I ever move, I will purchase this microwave drawer again.

Dacor ERD30s06BK/LP - thought reputation was good. Quality seemed outstanding. Like: Appearance; Dislike: Performance, Reliability, Serviceability, Quality of parts, Availability of parts. In a word: Dont buy a Dacor! Ive learned that if you have a repair person/organization you can depend on ask them to suggest the best appliance based on their repair experience and their ability to obtain parts. Dacor has already replaced range once. Oven interior cracked when self-clean was used. Stovetop burner ignitors frequently continue to spark after flame is established. Stovetop burners will sometimes extinguish when flame is low. This experience showed me that just because an appliance is expensive, it doesnt mean good performance or high quality. Because of the cost of replacement we have lived with the Dacor until the next major repair is not possible because of lack of available of parts or cost.

The refrigerator is nice, however for the price, I would have expected a bit more. It has a lot of bells and whistles, but when the ice maker can’t keep up with 6 people at dinner time, that’s a problem. The best part of the refrigerator is the auto fill water pitcher.

If anyone else has this experience with Dacor ovens, we need to have a class action suit against Dacor! While baking Christmas cookies this week with my grandchildren, my ovens stopped working and started beeping. The error code was F3. I was able to get a technician rather quickly who diagnosed the problem as a failure of the control board which affected both ovens. The replacement part was discontinued from production in 2011. My ovens are 12 years old and cost over $4,000 at the time. What a pickle I was in a week before family coming for Christmas dinner!The technician said my only recourse was to send the control board to a refurbisher and he did not know when the board would be fixed - all for a whopping costs of over $600.00! I find it unacceptable that Dacor discontinues a control board and forces the consumer to either buy new ovens or pay the cost of a refurbished part that I hope will work. After spending thousands of dollars, how does this happen? What can be done so the consumers who purchase appliances with good intentions are protected from manufacturers that dont stand behind their products? DACOR I NEED ANSWERS!!

In September 2009 we did a complete remodel of our kitchen. Replaced everything but the refrigerator, with DACOR appliances. Within a few months we had problems with the dishwasher and finally replaced it with a GE in 2012. About that same time we had problems with the Dacor Epicure 30 Single Oven Model EO130SCH control panel and had to have the repairman out to work on the relay/computer board. At Christmas 2015 I had trouble baking, the temperature wasnt accurate and have had the repairman again. He says that the computer board is fried (his term). Ive tried calling Customer Service with no success. Ive e-mailed them with same results. The appliance repairman has told me that he cant find the part. All the distributors that hes called have been told that the part is on back order. Ive been without an oven for over two months now with no fix in sight. Have been told that IF we find the part it will probably run around $500.00. These are appliances that are only six years old and have had gentle use by senior citizens. Anyone reading this - PLEASE DONT BUY DACOR! Youll be sorry as I am.

We own 3 Dacor appliances, gas cooktop, microwave & built in oven. From the day of installation of wall oven there was a problem. Without going into detail suffice to say it was repaired 3 times within several months, under warranty. We were having issues with our microwave not working consistently, after several service visits, not under warranty, we now are told it will cost over $600 for the part. We are now looking for another brand of microwave instead of fixing the Dacor. On a side note the rings for our Dacor gas cooktop never come clean no matter how hard you try. The material used are definitely inferior. We have another property with all KitchenAid and have been happy with the performance. Our fridge & dishwasher are KitchenAid and I regret not getting the same brand for our other appliances. If I could give a minus star for Dacor I most certainly would do so.

My wife and spend $12k on a new Dacor range/oven 15 years ago. The range works well, the LED lights on the gas knobs needed changed once in a while, the oven door wouldn’t close properly and the heat in the oven wasn’t distributed evenly. All that we could live with. Then the oven died. The repair technician ordered the part. Samsung don’t make it anymore. We are now left with no oven. So we have spent $800 a year on a Dacor range that now doesn’t work. Thanks Dacor… or Samsung?

Very pleased to say Dacor replaced our oven with a new one! I havent thoroughly tested it all out yet, as it was replaced the day before we left for a trip. But so far the top oven seems to be working properly. Need to use the bottom oven yet to check it is working properly.

The wall oven’s glass was damaged by a guest. Customer service at Dacor was exceptional. Within a day of advising Dacor’s customer service, I received a call from the service man and the replacement was installed the very next day. The service man was considerate by calling first and coming exactly when he said he would. He was very professional as he replaced the glass in a matter of minutes. I would choose Dacor again.

I'm just writing about the Dacor fridge. We've had the fridge for about 6 months and its amazing. It can fit so many items..we tend to buy a lot from Costco and everything fits in the fridge and freezer no problem. My two favorite things are the fresh drawer and auto fill water pitcher. The fresh drawer temp can be adjusted based on what you want to place in there. Wines, cheeses and we've even stores desserts in there. And the auto fill water pitcher means no one has to remember to fill it up. Small detail but so nice to have. Definitely recommend this fridge.

There is not enough space to write about the problems with Dacor ovens. Just do not EVER buy any of their appliances. FOUR breakdowns, excessive cost to repair, cheaply made electronics, etc., makes me wish Id never heard of Dacor or Trial Appliances, who recommended them.

We bought a 36 inch Dacor range with oven last year, around September, when we moved in to our new house. We tried to turn the oven on Thanksgiving day for 10 people, but it would not work. We called for service, and they replaced the circuit board. The repairman turned the oven on, and it worked fine. We never used the oven, just the burners on top, because we have a second smaller oven, we like to use for every day cooking. Then came Christmas day, and we were having 30 people over, so we went to turn on the Dacor oven, but to our horror, it did not work again. We have owned this oven for a little over a year, and have tried to use it only twice. In that time, both on holidays, with a lot of people to feed. This time, when I called for service, they told me I will be charged $198, because when they tried to get Dacor to drop that charge, they said no. We are very disappointed in Dacor for not caring more about the customer.

I purchased entire kitchen of Dacor appliances - $30,000. The 48 refrigerator required 9 service calls to stop freeze up. Wall oven – the digital panel went bad. Stove top exhaust – the circuit is melting. The dishwasher had 17 service calls over 2 years - mid way they replaced the unit because they could not stop it from leaking and damaging our wood floors. The most recent service call was yesterday, 12/20/2011. After waiting since November, it is again not working. Does anyone else understand that spending $1700 on a dishwasher should allow you to use the dishwasher? I called the customer service and was told We are discussing the situation and will get back to you. Are you going to come wash dishes with me over Christmas when we have 25 guests? Were you there on Thanksgiving? If I hadnt been stupid enough to buy all Dacor appliances, I would throw it in the dumpster and buy a GE from Home Depot.

The problem started with our refrigerator unit when it was still in the first year of a 2-year warranty. We have had over 9 service calls for various problems; we had to replace the circuit board, switch and the pan twice. The warranty runs out soon. After five unanswered calls to the customer service number, we were finally able to get through; not that it made a difference. Their response was, “We apologize, but there is nothing we can do?” Sound familiar? Dacor refuses to extend the warranty even though the problems seem to be bad design, parts and customer service. Dacor says when (not if) you need another repair, well work with you. Yipee! We get to work with them some more and pay for the privilege. Dont make the same mistake we did. We will never buy a Dacor product again.

We purchased a Dacor induction range 5 years ago which cost $5000 plus installation parts and service costs totalling $10000. Two days ago, an error code showed up indicating that the generator needs replacement. I contacted Dacor who states that the part is discontinued but that I could contact a refurbishing company (Corecentric) to send my generator to for possible repair. A service technician would have to remove the generator, I would send the part to Corecentric, then IF they can repair it, the tech needs to reinstall it. There are no service providers that Dacor referred me to that will service a refurbished part. Even if I wanted to try, I as an owner, cannot remove it myself because Dacor does not provide the service manual to do so. I spoke to Dacor multiple times about this problem and management stated that since the product is so out of warranty that they cannot offer any other repair option, compensation, or replacement even if the part is deemed unrepairable by Corecentric. When you pay $10000 for a product I expect it to last more than five years and that a reputable company would stand by their product and service. Essentially, Dacor inferred that we are out of $10000 because a part that POSSIBLY can be refurbished for $215 plus service costs, cant get serviced and Dacor takes no further responsibility. I have heard stories from appliance providers and service providers that since Dacor joined Samsung, that their customer service is poor and products have become inferior.

Updated on 06/14/2021: We placed a review about a month ago about a defective range. The company contacted us, took some information, but we have not heard from them since. It seems they just wanted an appearance of willingness to help but do not intend to help. After spending almost $4000 on a stove you would think it would last more than a few years before the motherboard malfunctioned. Dacor has provided no help. Very poor customer service and an extreme disappointment.Original Review: We bought our Dacor range for 3800$ in 2017. The self clean function did not work due to a defective locking mechanism. We had that repaired. Starting in 2019, the bake cycle was not heating up to set temperature. We followed recalibrate instructions. Then, the temperature went over the desired setting. I’ve tried adjusting baking times to deal with the problem. Convection bake started having temperatures above the set temperature.Several months ago we called for repair. The service technician tested the sensor and said it was fine. He stated that it was the motherboard which would cost $1200 to replace with parts and labor. That’s a lot of money to put into a high end stove that cost $3800 to begin with and is only 3 years old! We’ve had Frigidaire stoves that lasted 15+ years. This continues to be a problem. Unfortunately, we may have to replace this stove with Viking or Wolf. This is totally unacceptable considering the initial cost of the stove and the fact that Dacor markets their products to be long lasting and reliable. Never will I buy Dacor products again.

Thank you for your attention. Since my post, a resolution has been reached and Dacor will be replacing my range with a new one. That is much more representative of the pride and reputation of Dacor. The executives were very responsive. Perhaps front line agents are not empowered to make these decisions, however, in my case, the escalation brought the matter into the right hands. Happy with the direction towards the final outcome, not the 4-month process that discounted the reputation and my perception.

We bought the Dacor Wall Oven (ECS136SCH) in 2006 during a complete kitchen remodel. In 2009, the relay board was replaced twice. The first time, it was over $500 to replace. The second time, it was covered under the parts warranty when a terminal was bad. Now, I need another relay board and a new element which will cost over $700 to replace. For an oven that was originally over $3000, this is not acceptable, but what other choice do I have? The technician told me that Dacor has the worst mark up for replacement parts. I thought I had done my research and found that Dacor had a good product. I guess I was wrong.

I was very upset when I tried to get service on my Dacor range. I made a complaint to ConsumerAffairs.com and was subsequently contacted by James ** of Dacor Customer Service. He offered a telephone number to support a local appliance repairman and arranged for me to get my parts at a special pricing. This worked out great and my range is now fixed. I am a happy Dacor Range owner now. It was just too bad that I had to make a complaint on the internet before I got help. I hope this incident will encourage increased cooperation from Dacor in the future.

As I have read in most of the reviews, we have also experienced the control panel on our 30 inch dual range cracking over the years. We were told not to replace it because it would continue to happen. Ok, lived with that... Now something new has started to happen, the plastic handle on the oven door and surrounding area has started to melt. It got so bad after a self clean that it is collapsing. Now there isn’t much of a seal at all when the door closes. The stove isn’t brand new, but this has to be a fire hazard, and consequently, now the oven will not even turn on. I’ve reached out to Dacor with no response yet. I’m done with this company!

We bought this oven and had it installed a month ago. Id love to love it, but unfortunately I dont even like it. Immediately after installation I noticed the touchpad for the bottom oven didnt work. I called Dacor and spent quite a bit of time while someone did the standard is the power on run through. I was told someone would have to call me back in the morning, at 9 am. The next day at 10 am having not heard a word, I called back. I was given the option to be called back (you wont lose your place, and our first rep...) Great! Nope. Four hours later still nothing. I called back again. Someone answered quickly and after a short call arranged for a service person to come out in a few days.Fast forward a few days and the serviceman arrives. Hes clearly never seen this kind of oven. He calls Dacor and talks to their troubleshooting department. They decide the motherboard is bad and reorder. Well, its been 10 days. *crickets*. There is no sense of urgency... In fact nobody even seems to care that my $7500.00 oven doesnt work and the microwave literally cant even pop popcorn. I would expect the company to rush delivery of the part. If need be replace the whole oven and figure out what is wrong with the motherboard on your own time. What I didnt expect is for literally everyone involved in the process of choosing and buying the appliance to not be able to find a solution. I give my new oven 1 star out of 10, because it looks nice. Id rather have an oven that doesnt have a smart feature and actually works. FAIL Dacor.

I just had an appliance repair company come out to let me know what is wrong with my Dacor Stove door, since it wont close. He said the hinges are needing to be replaced. He said that he replaces these hinges on Dacor stoves ALL THE TIME and that the company really needs to file a recall on these hinges and/or reimburse consumers who have these installed. He said these should not go bad like they do. That this is poor manufacturing on Dacors part and they are not being held accountable. I agree 100%. It is going to cost me with labor and parts almost $ 400.00 to replace these hinges that should not go bad with the age of the stove. Thanks.

Follow-up to March 31 posting: In 2001, we installed two Dacor wall ovens and a gas (converted to propane) cook top. The cook top has been problem free and the brushed stainless steel surface still looks like new. Both ovens however, at that time, were problematic during the two year-warranty period. Knowledgeable service people were hard to come by in our region. After numerous service calls, Dacor replaced one of my wall ovens at or around the three-year mark (outside of the warranty period). That particular unit had only one minor issue since then and Dacor replaced the appropriate part free of charge. The other original unit has been problematic since the beginning. The latest problem being the internal light going on/off for no reason and then a lack of response to light button on the front control panel.Long story short, I posted my frustration here on March 31 and was contacted by a Dacor rep within two days. He asked me for detailed info on the problem and located the unit in their files. Some of the past repairs were known to Dacor, but others were not since we just did them ourselves. I was asked to send a detailed description of the current issue along with pictures, which I did. Based on Dacors analysis or the pictures and the exhibited problem, they sent me, free of charge, a control panel membrane, a door gasket and a set of door hinges. We installed these items and the unit is now in full working order.In looking back over the past years of problems with this particular unit, its clear to me the issues all stemmed from an original broken door hinge. It was compounded by the fact that the service and repair folks at the time considered the door gap to be within tolerance and we did not discover the broken hinge until the door glass shattered and we needed to replace it, which required removing the door. Anyway, at this stage in the game, I am very pleased with Dacors response. It is my impression that they are trying much, much harder to stand behind their products. So, while just a short time ago I would have never considered another Dacor product, when the time comes, they would still be on my list of considered vendors because when these ovens work, they work great.

This is a follow-up to my initial complaint, which was posted on November 28, 2011, and an updated posting on December 27, concerning problems with our Dacor range. What we learned was that the local appliance shop that services Dacor quit working on Dacor appliances, so we were left with no repair company. We were contacted by the customer service representative from Dacor, who has been very diligent in working with us to find a solution.Yesterday, the Dacor regional service supervisor from Washington came to Casper to work on our oven, which is now totally functional. Pretty amazing customer service! He did share with us Dacors challenges in getting qualified local service companies, especially in smaller towns. I applaud Dacor for going the extra mile (1,000+ miles, to be more accurate) for us.

Dacor representative has been helpful in responding to my complaint and has sent new oven racks which I greatly appreciate. I was able to send them pictures of the damaged racks. I want to clarify that the warranty that was sold to me by an upscale appliance center was NOT a Dacor extended warranty and I believe that this caused my issues to slip thru the cracks. Nothing can be done about the interior that seems to have a film of sorts on it, short of replacing, but I am grateful that Dacor customer service went out of the way to correct the problem with the racks.

Our Dacor oven is 2 years old and the oven door stopped closing all the way, rending it inoperable. The company is now owned by Samsung. I tried to schedule a service call to repair/replace the door hinges. This should be a simple process. However, because I purchased the oven through a designer and Dacor dealer, I had to track down the order verification to demonstrate that I am the original owner of the oven (this is in addition to providing a copy of the receipt or proof of purchase). It took several days to resolve this issue with my designer and rep who sold me the oven. Then, I scheduled the service call on the phone only to receive an email hours later advising me that the service call had been cancelled. No explanation was provided. After rescheduling the service call several times only to have each call cancelled, something finally worked with Samsungs tracking system and the service call actually took place.Dacor is the Mercedes of ovens and I expect a service call to be a little more expensive. However, other providers of luxury products facilitate the product support to minimize customer aggravation. Samsung needs to work on its product support and customer service. I would not purchase a Dacor product again since there are several other manufacturers that provide comparable luxury kitchen appliances with much strong customer support.

Dacor Distinctive Series Range model DR30D - One week after the appliance warranty expired, the oven stopped heating. The repair man replaced the circuit board. We still got a code 33 when we try to get the oven to heat to 400 degrees. Called customer service, they said to flip the breaker to the unit off for a few minutes. Seemed to help but we do not use the oven much, as we also have a Meile microwave/oven that we love and use that more. Then I cleaned the oven using only the ovens program. That locked down all of the gas cook top knobs. I called the repair service, it snowed on the Saturday of the appointment. They cancelled. I did not check the stove on Sunday. On Monday the repair service walks in and simply turns it on, no problem. VERY FISHY!!! I have heard the manufacture can control it by computer chips. This appears to be very true. Now the stove does not heat past 250 degrees. After speaking to a few people it appears this is a very common issues. Dacor is a lemon. Do not waste your time and money.

I purchased a Dacor Refrigerator about 4 years ago and have had nothing but constant problems with it over the years. Finally they agreed to send me a new refrigerator, and now after five months I am having a major problem with it, and have been trying for 3 hours to get a warranty authorization from them so I can have a repair man come out and stop a major leak that is now leaking into the condo below me. I am so disgusted with their products and their service that I really would never advise anyone purchasing a Dacor product. If I could I would buy another brand then be done with it, but this was a $9,000.00 refrigerator - CAN YOU IMAGINE THAT???

Like many of you on this site, when we remodeled our kitchen in 2000, I researched and decided to shell out the extra money for the highly recommended and higher priced Dacor everything. We got a double oven, glass 30 cooktop and an exhaust fan. 12+ years later, I wish I had bought GE! My ovens have had so many problems I cant even count. Basically, the temperature doesnt hold correctly. I have used oven thermometers and my husbands fancy gauge to check temp. I had a whole transformer and control panel changed out in hopes that it would correct the problem, but it didnt. I think it has something to do with the self-cleaning. I think it gets so hot that it fries the controller. I never use the broiler so its not like I left the door open and wasnt supposed to. This afternoon I set the oven to preheat to 350. I set my little cakes inside that I was making with my grandson. About 5 minutes later, it smelled like something was burning so I checked the little cakes. They were already charring on top and then I noticed that the top element was fiery red, basically on broil! What the heck?! This is ridiculous! Im not going to spend another $500 for another repair! I am waiting to see what the repairman says.On another note, my stovetop cracked twice! The last time, Dacor was nice enough to sell one to me at cost and my husband was able to install it. It didnt match the old one and I was told by Dacor that they dont make them anymore and that is made by a third party supplier now. The old one had a textured finish and this one is just very shiny and scratches so easily! I hate it. We also had a retractable exhaust fan put in because the stovetop is in an island. Every time I turn it on, my basement smells like whatever is cooking. Now the buttons dont work anymore. That is unless I jab them so hard with a sharp object that it finally makes enough contact to work! This is another part that we got at cost that my husband had to crawl around and repair that still doesnt work.So, all three Dacor appliances we bought have turned out to be very disappointing purchases. Dacor should stand behind their products better, offer longer warranties or better yet, build better products! I would never recommend these products to anyone!

I got a fridge, a wall oven, a cooktop, dishwasher, wine dispenser and now I am picking up a wine cooler to compliment my wine dispenser. I like a variety of wines and I need a lot of storage space. I plan to buy more wine coolers. Being the top cat of me crew I need a image and style to keep up. Capiche. Ciao.

I have an older cooktop. Yes it is 15 years going strong but I have ran into a few issues where I know the repairs would be pricey but especially the parts. After talking to a few representatives, they truly want to help you. Nothing is free and I don’t expect it to be, but I am glad they they helped me get my cooktop back to functioning again. I hope someone finds this helpful before reading or writing bad reviews.

We are in the process of remodeling our house including an entire new kitchen that we cant wait to finish to invite people over and show. HOWEVER, the cook top already has a light burned and finally the cover of it ended up falling as I was wiping down the stove (very softly by the way because I like to treat my appliances really nice). We have had this stove for less than a year I havent even made the last payment and it is already with a light burned out. REALLY? My husband spent countless hours researching the best appliances and decided to get this one and to come to find out that it is not good it is a complete disappointment. I am sooo upset. DO NOT BUY THIS BRAND!!! Save yourself the hassle that we are now going to go through trying to get a hold of someone on the phone and see what they will do if anything. I bought it from AJ Madison.

About a month ago then again 2 weeks ago, I would hear a beep (not while I was cooking) from the stove. I went over and all elements had turned themselves on at HIGH. The only way I could turn them off is to repeatedly push and hold the child safety button. Very scary! If I had left a pot or pan on the range top, who knows what would have happened. It did it occasionally with 1 burner twice more. Yesterday, the range top started cycling every 90 seconds, on then off, then on, then off. I shut it off at the circuit breaker twice thinking this is a way to reset electronics sometimes. Once for 2 minutes then again overnight.I tried cooking on it this morning: on and off and on and off again. It is shut off at the circuit breaker awaiting repairs. I am a renter so am spared the repair bill but not being able to cook (of course it happened on Easter weekend!!) is a major pain. It is 10 years old this week the landlord told me, but I used to cook on a stove that was 60 years old and it worked like a champ.

I had a Thermador kitchen for more than 25 years and I was very happy with their products; I had a Thermador slide-in range with downdraft vent and a dishwasher and a KitchenAid refrigerator, but it was time to upgrade. Now, I upgraded my whole kitchen with all Dacor products and I am super happy, my 30 inch range top has extra wide grates which allows my wife to cook with extra large pans when she prepares food for donation, my updraft vent catches smoke and grease much better than my downdraft, my refrigeration is very nice looking with french door and middle refrigeration for my cold drinks and my dishwasher is very quiet. I invited a few friends home and they have admire my new kitchen. It has been more than months since I bought it and no problems.

I purchased a Dacor range hood 3 years ago. I had an intermittent problem from the start, as one of the two lights would intermittently go off. Replacing the bulbs didnt fix it. As one light worked perfectly, it became a tolerable issue. Finally, I was having other electrical work done in our home & I asked my electrician to look at it two weeks ago. He figured out that it was a defective lamp housing that incorrectly held the lamp bulb. Dacor shipped me a replacement lamp housing for me at no charge. I installed it this last weekend and it is running fine. Thanks, Dacor!

We purchased our fridge for $9,249 in September of 2016. By the beginning February of 2019 the fridge stopped working completely, I called Dacor who sent out a technician to determine the problem. The technician said the compressor had failed and needed to be replaced. A week later we found out that Dacor no longer makes the particular compressor I need. I have now been living without a fridge for 3 weeks and Dacor doesn’t seem to care at all. We have 3 children and are currently living out of a cooler with ice. I call them and email them every day begging them for a resolution. They are a avoiding me. I believe they owe me a new fridge and they don’t want to do it. We saved long and hard for our expensive appliances and it’s absolutely heartbreaking to have this useless fridge stop working after 2 years, and Dacor seems to not care.

My wall oven spontaneously heating to 800, will be fixed! Thank you, James of Dacor for contacting me again and for arranging for my wall oven to be repaired at no cost. When our oven is in top working order, we love the convection option and we love the internal temperature probe. The people at Dacor offer the friendliest service I have ever encountered and I thank you so much for that.

Epicure Range, wall oven, microwave and fridge - When remodeling our kitchen in 2010, an appliance salesperson gave us a good deal on the entire set. We spent $20k on the Dacor appliances. BIG MISTAKE! Do not ever buy anything Dacor. We have issues with every single one. Where do I start? The ovens have gone out three times now and I have had to replace the main panel, now it will not heat at all. The refrigerator 42 built-in is a big piece of crap! We have had it serviced 4-times for everything. The entire fridge freezes over due to a design flaw. The fan in the freezer completely ices over. The ice door broke. The crushed ice broke. The plastic door for the butter broke. The shelves broke.The microwave has had issues and has had to be fixed. The oven temps were wrong. Fixed those myself thanks to YouTube. When talking to the service guy he said that these are cheap appliances with the Dacor badge, so you have to spend big bucks to buy them and big bucks to repair! Do yourself a favor and if you are thinking of Dacor run! I contacted Dacor and they are even worse to deal with. They did not care that their appliances are very unreliable. Never received a return call, email, or even a letter.

Im planning a kitchen remodel and stumbled on this site. I have a Dacor dual fuel range (stove wont light, oven wont hold temp), hood (light wont stay on consistently), microwave (replace once, okay now), wall oven (panel out) and warming drawer. Only the warming drawer is working correctly. I live in rural Kansas and I cant get anyone to do repairs. I really like the design but... its time to move on to a new brand!

Eight months ago I renovated my whole kitchen with all Dacor appliances, cooktop double wall oven, refrigerator and dishwasher and I could not be more pleased. I wanted to wait a few months before I wrote this review in order to make my review more accurate. I love the modern design of all the appliances. The refrigerator is nice and roomy and the cooktop has been very reliable. Dacor products cost a bit more but they are well worth the extra money!

We purchased the Model MOH130S in 2006 from a very reputable distributor of high-end appliances. In 2009 we required a service call to deal with temperature control. The oven was out by more than 40 degrees Fahrenheit. This resulted in a relay board, item 101559, to be replaced. Dacor was nice enough to cover the cost of the board, but not the cost of the $152.00 service call. In 2013, guess what? Relay board, this time out by more than 50 degrees, item # 101559 required replacement again only this time it was not covered and cost of $628.00. Here we are, 2016 waiting for the service provider again as temperature is out by over 60 degrees. Roasts, Turkeys, Chickens and everything else have been dying slow deaths in this unit and are awaiting yet another bill to deal with temperature control. Dacor will do nothing until another $150 service call confirms the problem. Hmmm! What to do?

I purchased the Dacor panel ready refrigerator and freezer column 15 months ago. The refrigerator stopped cooling -- in 15 months! These were 8k each!!! It had now been over 2 months without a working refrigerator and no end in sight. I will never ever purchase one of their products again! They replaced the compressor and 3 days later it stopped cooling again. What a joke! DO NOT BUY DACOR!

Dacor Fuel Range broken door - My Dacor is by now 13 years old. I see from other reviews that the problems I have with my range have not been addressed in newer models--the same problems exist. When I received my Dacor, there was a crack in the front, above the door. It was small, and Id just had a baby so I let it go. I noticed that the door did not close either, and because I did not address it within a year, Im out of luck. But youd think that making an oven with a door that closes snug would be a top priority. It only closes properly when in cleaning mode. My oven window became brown and I cannot clean it. Its a shame that these things are messed up because the convection seems to work wonderful and the oven is fairly attractive. If the door closed all the way. Im getting ready to consider a new oven. Wont be a Dacor.

The Dacor dishwasher had problems engaging and activating the cycle. We finally had enough and purchased a Bosch dishwasher even though the rest of our kitchen is Dacor. The new Dacor was $1600+ and the reviews on all their dishwashers since 2007 are one out of five stars. Dacor knows there is a problem and wont rectify it with the consumer. An amiable young man called from Dacor. He stated he would help me on any future problem with the other appliances. Why irritate the ** out of Dacor consumers when your company has had a history of irate consumers, specifically regarding the dishwasher. This certainly doesnt increase sales and only angers the base.

October 2013 we had the Dacor model# EORD230SCH installed. It broke just in time for Thanksgiving! After several attempts of repairs, Dacor replaced this oven model# EORD230SCH with the next newer model at no cost. Not more than one month later the replacement oven doesnt work. Service is painfully slow. We had a 03 year warranty on the original purchase and the clock keeps ticking from the date of the initial installation. WE have asked for and been denied by Dacor, to reinstate the 03 year warranty once the unit is actually working. We bought this unit, spent extra money, thinking we were buying quality. So, two ovens in less than one year, doesnt equate to a quality product to me. Keep getting the standard answer about the warranty - no added time will be assigned.

The Dacor ‘duel fuel’ ranger was $5,500, We have propone, and Dacor’s set up is for natural gas, so all the pots and pans got lots of dark residual. I wrote and called them many times, to no avail. Terrible customer service. Then the F1 error keeps beeping, non-stop. What a piece of junk. Non-stop issues. No service whatsoever from the manufacturer.

Dacor 48 dual fuel range - Only 3 years ago, we purchased a Dacor range that is beautiful and worked great for 2 1/2 years. During the last six months, I had the led lights go out on some of my cooktop knobs and my oven has started not baking evenly, much as described in a previous post (half of your cookies can be burnt and the other half dough). A serviceman has been out twice and I have been made to feel that basically, I dont know how to use this oven or dont know how to cook. Funny that has only been in the last 6 months. I cooked great with the range for 2 1/2 years and have 20 years of cooking experience, but obviously, I dont know what Im talking about. To replace a led light bulb, I had to purchase a $300 control board part (that Dacor did discount) plus a $100 labor. It ended up being a $250 light bulb fix that has exploded to a potentially additional $600 problem. When taking off the range lid to replace the lights, I am now told that 3-4 burners have to be completely replaced and this again is my fault somehow because the metals fuse together and that is known by Dacor to happen, but my service tech said its because I dont clean my range well enough. This still makes no sense. And to fix the oven problem, it might be the control board? Lets throw my money at it and see? All guessing, the serviceman, Dacor, etc.! So now Im stuck with a parts bill of over $1,000 (Dacor did discount this to about $300) plus $200+ in labor, another guess. This just seems ridiculous to change a light bulb and guess at an oven fix for a 3-year old range that cost as much as a car! Im so irate over the whole issue! What a mistake Dacor was.

As a contractor, we were fortunate enough to build our dream home which was completed in 2005. After much research and many show room visits, we purchased Dacor appliances for our kitchen. As the saying goes, if I knew then what I know now. Our biggest (note I said biggest, not only) issue is with our ESC130 oven. If you own this oven, do not, repeat, do not, use the self-cleaning mechanism. I have had this repaired once and then replaced once (along with a relay board). I seldom use this because I know when I do the lock mechanism will continue to cycle until it is replaced. This means, while I can still use my oven, I have to time when I open the door based on when the lock is cycling in the unlock position. I must also turn the oven off at the circuit breaker or listen to the continuous warning beep that the lock is cycling (as if I didnt know).After repairing this feature once, I next choose to have the mechanism replaced and Dacor offered me a discount on the parts (the oven was and still is out of warranty) at a cost of more than $500.00. This is on top of what I had already paid to have it repaired just 18 months earlier. I feared using this feature again as I didnt want a repeat performance. After cooking macaroni and cheese yesterday, I felt I really needed to clean the oven and made the mistake of using the self-cleaning feature of the oven. I dont know why I was surprised when the locking mechanism refused to stop cycling.I contacted Dacor today only to speak with the rudest customer service representative I have ever encountered, Steven. No last name. He is the only Steven who works there. He refused to listen to me, spoke over me when I did try to talk, and did not allow me to speak with anyone else. There are no supervisors available on Fridays and he could not transfer me anywhere. I left a message for someone else to call me (they did not). I called back later that afternoon and was given the name of a supervisor, Nhi. She was not available and I spoke with another customer service representative. I learned that Dacor is aware they have a problem with this locking mechanism and are trying to correct it. This got my hopes up, thinking that the company would now do the right thing and replace this mechanism at not cost to me, or at least at no cost for the parts. Not so. Even though Dacor knows there is an issue with this mechanism and they are supposedly trying to correct it, all they can offer me is a discount on parts. Really? Wow! A discount for a part that you know doesnt work properly and probably wont work properly because they are still working on the problem? I just really dont know what to say. Is this supposed to make me happy as a customer? Would prospective customers want to buy a Dacor product knowing that Dacor is more than happy to sell me a known defective product at a discounted price and they should expect the same? It is probably needless to say that I would urge all prospective Dacor owners to not waste their money on any Dacor product as they do not care about their customers. I will certainly be doing my part to warn others and hope this serves to warn others as well. Dacor has a lot to learn in terms of building even what could be called a good product and standing behind what they sell as well as becoming a customer service oriented company.

We remodeled our kitchen in 2007 and bought the High-end Dacor side by side fridge and oven set. The fridge has been down FIVE times in 8 years and we have replaced elements, etc on the stove at 5 years. Horribly built and product support has been near non-existent, even during warranty period. I would not recommend this product line to anyone. If it was just one appliance or the other OR if the product support was there, I would not be as upset! We spent over $15,000 and have had nothing but headaches and lost $s on repairs and food that was thrown away.

My husband and I built our home and moved in November 2002. We purchased a Dacor Double Oven, Dacor 5-Burner Electric Cooktop and a Dacor Microwave. After the second year of living in our home, we started having problems with our double ovens. It would start beeping at different times. Sometimes it would last a few times to off and on for days. Then it would stop beeping and not return for a year. Now the beeping has started again and now it is displaying off. It wont come on. We have turned the breaker off and back on because sometimes that would reset it but not this time. Now before I could call anyone out to look at it, my 5 burner electric oven is dead. I called Metro in Tulsa, OK which is where we purchased them and they gave us the name of a repair person in our town. He came out and told us that we needed new boards for both appliances and charged us $50.00 a piece just for the evaluation. Now one week later, he is calling us and telling us that our 5 burner electric oven is discontinued! I dont want to have to purchase a new oven! I will also say that on my microwave, where the time is displayed it is blank across one line. I didnt even ask to have it look at. Please help!

When the beverage center was initially installed 5 or so years ago, I went to put wine bottles in the wine drawers and surprisingly, the shelves are too shallow to properly hold some of the bottles especially tall Riesling bottles. I contacted Dacor to get some response to the poor design and got no response. Now the unit wont chill and I have just paid a repairman $162 to tell me it is not repairable because the unit has a leak in the refrigeration system and it is within a foamed in area of the system. So after only 5 years, I am replacing my wine fridge, not what I would have expected from a brand that touts itself as being high end. I am very dissatisfied with Dacor and certainly will not be purchasing anything of that brand again.

Dacor ERD30S06CHLP 30 Inch Epicure Series Freestanding Dual-Fuel - I am so dissatisfied with this product. We bought the first range in 2003 and were so excited to use it. We chose Dacor over Wolf. From the beginning we had issues with the oven. It cooked very unevenly and the door never closed properly. We had a service call and they basically told us that we got a lemon. They offered us a new range for $3.5K. We thought we got a lemon so we agreed and paid for a new one for $3.5k. We also purchased the extended warranty for $2.2K.0 This one was even worse.One time I opened the oven and it burned my eyelashes. I wrote and complained with a video of the explosion and had to pay for the service call. I wrote a review in the website and they deleted it. We now own a range that we have paid over $10K that bakes unevenly, electric element does not work in oven and have minor explosions from time to time with a door that does not close. We have a few friends who have asked us about our range and we always recommend against it. We are looking for a new range. I would not recommend this range. I thought we got a lemon. But it seems thats just the product.

We remodeled our kitchen because my wife is a chef. So we thought a full suite of Dacor products was just what she needed. What a mistake! Our $6000 36-inch dual-fuel range had problems from the start. We had to replace the control panel, heating element, convection fan, and door seal. Finally, the liner split and the range became unrepairable. We made the mistake of purchasing a simpler, gas-only range because Dacor offered a modest discount. This $7000 range lasted four months before a failure in the wiring harness made it unrepairable!! We bought a Miele replacement. We have had performance issues with our Dacor warming drawer and microwave. DO NOT BUY ANYTHING DACOR!!!

I have the same problem Judy had last week. I have a 36 inch under counter oven. I use it all the time. I have had it for about 10yrs. In the last year the computer has been replaced 3 time. The first time it cost me $600.00. 6wks later it was replaced for free. Now the oven is having the same problem. I hope Dacor makes me as happy as Judy.

I recently complained about my Dacor dishwasher that would stop running during the cycle because of a faulty circuit board and touch pad. The repair would have cost me $500.00 to replace the entire touch pad and circuit board and the Customer Service department was not in the least helpful or concerned. After making the complaint on this site, I received an email the next day from James who was very nice and asked for the model, serial number of my dishwasher and who was the repair company I used. I emailed the information back to him and after verifying my information, he informed me that the parts would be shipped to my house at no cost and I would only have to pay for the service call! Now that was great service from a company who is trying to make good for a bad item in their appliance line. My repair person told me that Dacor is now using a different manufacturer for their dishwasher so hopefully it will be a better product.

We renovated our kitchen and as part of this had installed the new Dacor Modernist Fridge and Freezer columns at a VERY hefty price tag. We were going to get a subzero and changed our minds when we saw these products - the styling, design and function looked so much better than Sub-Zero, despite the higher price tag. Well, fast forward about 8 months and we dont have a functioning fridge. It stopped cooling out of nowhere. We had to throw everything away. After FINALLY getting a repair person to the house, they told me that it was because the fridge had run out of gas (freon or whatever the coolant is thats used). When asked how that happened they said they didnt know, but that they couldnt repair it as they needed a part from Dacor. A WEEK later, they finally got the part and came back to repair the fridge. 4-5 hours later it still was not repaired and they said they needed another part. Its been almost two weeks since then and the part has still not arrived. We had a BlueStar range installed when redoing the kitchen and when we had a problem with that, they overnighted the part, so that they could fix it right away. This is not the case here - the customer service has been absolutely horrendous and Ferguson Appliances (where I bought the fridge from) has been at their wits end with this (I cant say enough about how wonderful Ferguson has been to deal with). This has been a nightmare. Now the repair place wont even schedule a repair date because they dont want to lose the time again in case the part doesnt show up again... DO NOT BUY THIS FRIDGE. I should have known better not to buy a Samsung (yes, Samsung bought Dacor a few years ago and these products are glorified Samsung units).

I completed a 7-month total remodel of our kitchen and family room, which were connected in November 2007. The kitchen remodel cost $18,000 for various Dacor appliances including the Millenia series of wall oven MOV130S; warming drawer MWDV30; and 42 island hood DHI42130. The remaining includes the huge 30 Epicure dishwasher ED30SCP, 36 cooktop EG366SCH, and beverage center EF24LBCSS. All have the beautiful copper accent package and make for highly attractive appliances. We constantly receive accolades for them. If only they werent absolute garbage functionally and reliability-wise. Others have remarked how the ignitors on the cooktop continually spark, even after the light off. After contacting Dacor and waiting 2 weeks for the repair, for which Dacor sent the wrong part and caused another 2-week delay, the repairman had to rip off the front accent lip of the cooktop to reach the base which significantly dented the front lip. The ignitor worked like a champ for 2 days, then click, click, click - constant ignitions. So I cleaned around the ignitor tip with 409, dried it and it worked flawlessly. Thanks Dacor for your own product ignorance and my now dented cooktop. It has worked well since and is a sound product, so far. If only my luck held out.Next, the wall oven. Very beautiful and my control panel has held out (fingers faithlessly crossed). The oven isnt calibrated though, so follow cooking directions at your own risk. This oven will burn your food if you set the temp and timer to the recommended settings. I have to take off 25-50 degrees and 5-10 minutes of requested cook time or I will smoke any meal. After 2 years of use, I decided to use the cleaning cycle - following the directions to the letter. Forty five minutes into the cycle and kaboo! The front window shattered. Dacor says $700+ for glass replacement; I say send me the part and Ill do it. I got the discounted part for $68; spent 3 hours cleaning and reassembling with care; and the window has held, but I havent tried the cleaning cycle since. Why roll the dice again?Ah, now my fave garbage Dacor appliance - the interminable dishwasher. Truly engineered by the diabolical. I just completed my fourth major repair after 5 years of use. First, the drain valve failed after a few months of use causing flood and was replaced under warranty. Then the door seal failed (more flooding) and was also repaired and replaced under warranty. The dishwasher stinks, by the way, as the unit cannot evaporate effectively during drying cycle due to ridiculously poor rear venting design. So I have to leave the door wide open for hours after use to facilitate drying and stench reduction. The control panel/circuit board has fried twice now in the last 3 years - it just starts erratically beeping and refuses to take input, even with a power reset. Both technicians stated the design and quality of the board is third world, which likely is exactly where Dacor outsourced the garbage.The island hood and warming drawer have worked well, and the beverage center has been reliable but maddeningly causes back left cans of soda to freeze and explode occasionally; even with the set temperature raised to now 45 degrees. Fun to clean up after coming home from a long trip. My expectations are so laughingly low now for these Dacor products that I dont bat an eye with the frozen soda muck this fridge occasionally produces. Customer service though has been helpful and thankfully, American. They have replaced both circuit boards for free well out of warranty. I have only appreciation and great sympathy for the customer service folks who Ive spoken with. I love my kitchen, but hate the appliances in it. Never again Dacor. Never again.