We purchased this model (EI23BC35KS4) about 8 months ago and have had no issues with it. I think that unfortunately many of the other reviews here are referring to older models. This particular model has LED lighting, which I assume must have solved the issue of the incandescent bulbs 'blistering' the plastic because ours doesn't seem to have that problem. I also think the design of the upper ice machine has been improved because ours works just fine. However a few seconds after you dispense ice, there is a flap that must close to keep the ice maker cool, and if you open the door too soon the machine will beep until you close the door and the flap can shut. It is a very minor annoyance. Overall we are very happy with our purchase and would recommend this fridge, and would also recommend that people stop expressing their hatred of other models through reviews of this model!

I purchased a Electrolux refrigerator in Oct. 2014. From the moment we plugged the unit in we had issues. Initially the ice maker would not work and the filters would crack and freeze. First service call, they ordered parts and we had to wait for them to come back and replaced the ice maker and filter intake. Then the filters continued to crack and freeze, the ice maker would stop and the temperature always felt warm in the refrigerator with it even set at 33 degrees and food continually went bad. We bought an internal thermometer and the top shelf read 55 degrees!! Second service call, they had to order parts and we had to wait for them to come back, food continued to rot. They came back and replace more parts. The refrigerator continues to not stay cool. Third service call, now we are waiting on more parts to be replaced. We cant keep food, cant keep food in the refrigerator that will spoil. We have requested that the unit be replaced and Electrolux continues to send out repair companies and they dont even care about the amount of money we have wasted in food OR our time that this has taken to even take care of all these issues. I am very dissatisfied with this product and would never recommend an Electrolux Refrigerator to any consumer looking for a counter depth unit. My last refrigerator was 15 plus years old and never had one issue!! The only reason we needed to replace the unit was because we needed a counter depth for a remodel. After doing some research and reading several reviews, it looks like I am not the only one that has a bad Electrolux Refrigerator, and they are expensive LEMONS!

We bought a new front-loading washer and dryer from Nebraska Furniture Mart in February 2017. The dryers CPU board has already went out and quit working. When we called for warranty work and had it looked at and called back to Electrolux to find out about parts they said they were on order and might take 2 weeks to get fixed. Electrolux doesnt even carry parts for their own products! Now the washer wont even complete a cycle without having to rinse and spin twice! I will never buy anything from Electrolux again. $2000 for crap! I have learned my lesson and will never recommend these products to anybody including my enemies! Electrolux is a very cheap-made machinery with poor customer service!

I remodeled my kitchen and purchased both an Electrolux double oven and refrigerator in Sept 2014. We started using the oven in Dec of 2014 due to remodeling timeline. After the first oven cleaning, we had to have it repaired as one of the ovens stopped working. A common problem according to the repairman. They actually had a kit to fix it. Needed to put some kind of washer on the thermostat so it would not happen again. My oven even today runs hotter than set. We need to place a cookie sheet on the lower rack to prevent burning. Now just slightly over the 12 month warranty the welding on one of the glide oven racks did not hold and has now separated. I was very disappointed with customer service and Electrolux that they do not stand behind the oven rack and will not replace. According to the supervisor at Electrolux, an oven rack is not a functioning part and therefore is not replaceable.

When reading the following please keep in mind that all of it occurs from 1/13/16 through 1/3/17 - a period of less than 1 year. During this period, service technicians were at our house 13 times! In addition to that time, we also spent HUNDREDS of hours on the phone with Electrolux, Frigidaire and appliance repair companies.We purchased from Sears a Frigidaire standalone freezer. The freezer was less than 1 year old when problems started which didnt bode well for the future so we purchased a 3-year extended warranty from Electrolux which handles the warranties for Frigidaire. The freezer continually developed icicles inside the door, the drain continued to freeze and condensation had nowhere to go, so thick sheets of ice then formed and built up on the bottom of the freezer to the extent that the slide-out drawer was frozen solid and could not be utilized until the frost-free freezer was defrosted to release the drawer. This required that we find a place for all of the food that was in the freezer while it defrosted. At one point the freezer stopped (while we were out of town) and we came home to more than $1,000 of food loss and a smell that still is not completely gone. Of course, that loss was not covered by Electrolux or Frigidaire. The extended warranty covers replacement of the appliance as a lemon if a part fails at least 3 times AND a repair tech says it cant be fixed. Electrolux was able to string us along for more than a year because each time a tech came out for the SAME PROBLEM, they tried to fix it by replacing a different PART and the lemon protection only applies if the SAME PART fails 3 times. (Several parts were replaced 2 times.) So they kept replacing different parts to fix the same problem and none of it worked.The first repair company finally told Electrolux, they couldnt correct the problem and were not going to keep coming out, so Electrolux assigned another company to pursue the problem. That was equally unsuccessful so they tried a third repair company. That third company also told Electrolux the freezer was not able to be fixed. Most service calls required multiple visits because the tech would come out, decide what part needed to be replaced but NEVER had the part in their vehicle so they had to go back and the part had to be ordered requiring another visit for the same service call. The parts almost never came in when expected and the repair companies rarely called to say the parts were in - so we always had to do the follow-up. Several times a single service call required 3, 4 and once even 5 trips to our house because the tech needed a different part, or there were supposed to be 2 parts but the tech showed up with only one, etc. Each trip required us to be at home and therefore we had to arrange our schedules to accommodate the technician. And we had to be available for a minimum of 4 hours because they only give you a window during which a tech will arrive and it was not unusual that the tech was running behind and wouldnt make it during the 4 hour window. On one occasion, the appointment was supposed to be between 8:00 and 12:00 and the tech finally showed up at 7:30 pm - almost 12 hours after the start of the 4-hour window.We eventually contacted state agencies, which then contacted Electrolux/Frigidaire on our behalf. Electrolux made the following offer: For a delivery/removal charge of $150, they would replace the lemon freezer with the EXACT SAME MODEL and, OUR WARRANTY WAS NOT VALID FOR THE NEW FREEZER even though there were still 2 years on the warranty we had already purchased. WE WILL NEVER BUY ANOTHER PRODUCT FROM SEARS. We will never purchase an Electrolux or Frigidaire appliance. Choose your appliance carefully!

We bought this refrigerator (Model FGHT1846QF4) to replace a similar model we had before. The fridge is very noisy, much more than the previous one. The overall quality is poor, very light refrigerator that moves easily when opening the door. The customer service people were very nice but the manager was not sensitive to our complain. I do not recommend this product. I was very disappointed with both the product and the company.

Contacted Electrolux over a week ago when my ice maker on the fridge quit working. They called me back in 3 days and stated I would be getting a call from a service tech within the next couple of days to schedule an appt. Never received a call. I called Electrolux to advise and they stated they again would contact the service tech. I received a call from the service tech stating they do not service Electrolux contracts, and they have no idea why Electrolux would contact them as they only service Frigidaire contracts. I called Electrolux and advised of my conversation with the service tech. An Electrolux mgr. stated he would elevate my service request and I should hear from someone in 2-3 days. I asked, then how many days before I would be able to get service. He basically gave me the impression I should be glad that he elevated my request. I gave it some thought, looked in my yellow pages and noted tons of refrigerator repairmen. Called Electrolux back and asked if I should find someone to service my refrigerator would they reimburse? They said I would need to pay the service tech, submit the bill to Electrolux and they would determine if they would reimburse, because the repairmen in the area were not designated Frigidaire repairmen. So, here I sit, just thinking what an absolute nightmare and waste of time and money dealing with what appears to be a worthless Electrolux warranty.

Subject: Your Kitchen and Laundry Equipment in Hotel Dar Al Ghufran Makkah.This is to bring to your kind attention that Dar Al Ghufran Hotel Makkah, is one of the 5 stars hotel in Makkah, Saudi Arabia. We have purchased the entire kitchen and Laundry equipment, required for one 5 star hotel use, from Electrolux, through your dealer in the kingdom of Saudi Arabia, Chbib Trading Co Ltd. The purchase amount was over five million riyals. Now the equipment are over a year in use and we have few machines, i.e., dishwasher, flat ironer, meat bone saw, went out of order and Chbib was called in for check or repair. It is with regret to state that your dealer has no spare parts available with them what so ever, in order to get the machines repaired.They had to place order for the same and we have to wait until they receive these parts and the waiting period is more than a month. And that too when the equipment under warranty? Now the dishwasher is o. Again and we dont know how long your designated agent will take to bring in the spare parts when the warranty period is already over. (One year).Again dish washing machine still is out of order from 20th December till now, only due to spare parts (Frequency Inverter part # OL2601- Model # WTM 140 ERB). After long time, your dealer received the parts and now last four days they are trying to fix, but they are facing some complications with new part installation / parameter, and dish washing machine still is out of service, and I requested to Chbib provide us alternative solution to run the operation.And we buy new meat bone saw of different brand because when saw was out of order (only motor was burnt out) and your dealer was taking long time to repair it, more than two month. What is the solution to get the fast service from your dealer and we want to direct dealing to your company to get the spare parts with in minimum period. Would you imagine this how we will run the operation?This time we feel so sorry for Electrolux Company that we purchased equipment from this company, never the less; we sure will have to think twice before buying any equipment from your company (Electrolux Brand) for our any future properties coming up, or even to recommend your brand to any future Hoteliers.We eagerly wait for your response, if this is the kind of service, after sales, your company and brand provide to your customers.Once again we express our regret to have been associated with your brand.

After four months the refrigerator broke. They made me wait two weeks before even offering a loan fridge. I had to call them and spend hours on the phone to come up with any solution (other than not having a fridge). They asked me to go without a fridge for four months because the part they needed was on back order. Bad products + bad service = really really bad company.

I will NEVER buy another Electrolux product. Its too bad I wasnt wise enough to check reviews before buying. Almost from the start I had issues with the ice dispenser. After many phone calls & service calls, at least 5, after changing celluloid, main board, ice bucket assembly, they sent 3 incorrect ones before I got the correct one. Mind you they had the part #, after taking at least 4 days off from work to be home for repair tech, I am now close to spending $700.00 in parts. (Oh, they give a 20 percent discount on parts that I have no way of breaking, a celluloid, that takes about 20 minutes to get to?) Main board? Really? I now have the pleasure of a sporadic high temp 58 degree refrigerator & again no help from Electrolux. They use cheap parts & dont stand behind their product. NEVER AGAIN.

My fridge was defective, it became evident 1.5 years into using it, but when I called I was told it was cosmetic and I had to pay for it myself. Then 5 years into it right after the extended warranty ended there was rust discovered in the back due to a hole because it was a defective product, the tech they sent made it worse by just covering it up. Now a 7 year old fridge... the entire back is rusted and now $3200 is gone. Knowing they made a mistake I am offered a 20% discount on another fridge. Customer service is nonexistent. Terrible product terrible service just awful! DO NOT BUY!

In 2010, I purchased $10,000 worth of appliances from Electrolux. My side-by-side refrigerator has been an issue since day one. The hydrator in my refrig freezes everything I put in it. I have had it looked at over 4 times. My dishwasher constantly leaks and I have had it repaired over 3 times. My microwave takes twice as long to heat anything as my old $200 microwave. Dont waste your money. Electrolux makes horrible products.

We upgraded our kitchen appliances to what we thought were top end appliances - Electrolux. Firstly the dishwasher. Turbidity module went at 14 months and door leaked at 18 months. Module was replaced and door seal replaced. It still leaked. After reviewing similar experiences and complaints we cut our losses, scrapped it, and bought a Kitchenaid. Beware of the razor sharp metal edges when you try to remove it. The quality of the oven is no better. The oven door does not close tightly causing the light to stay on. Apparently it needs new hinges or possibly door. Needless to say, based on our experiences we will not purchase any more Electrolux appliances.

Ice maker does not work. On second unit now. French door model with ice in door.. Some times will work for a day or two. Then it stops. It might make a cube or two in a few days then it stops again. Always made low volume of cubes in a day. Maybe two small cubes. Now I have to buy ice at store and put in dispenser. We have to keep a small cup in the door under the water tube because it leaks water on the floor. I bought a $200.00 refrigerator from Craigslist and keep in garage just to make ice. $200.00 fridge better than $3000.00 Electrolux!!!

I bought a refrigerator brand new from this company about 3 years ago. Since buying my refrigerator they have been out 4 times to service the same part. 5 times if I can finally get someone to come out and service my refrigerator yet again because it stopped getting cold. I have had 2 appointments and know one have shown up. They was either canceled by the company or the worker never showed up. When asked will I be reimbursed for my food. I was told they dont do that. This company is HORRIBLE.

Absolutely dreadful product and dreadful service from Electrolux. Fridge freezer was faulty from new with excessive frost build up. Reported on several occasions and an engineer was sent out but unable to fix the problem. Electrolux failed to act despite warranty. Were left with a defunct fridge freezer. Dont make the same mistake we did. Buy from a different manufacturer.

We purchased an Electrolux side by side refrig in 2010. Within that first year the icemaker stopped working continually. It happened so many times that we finally called the company. Electrolux knows their icemaker is faulty and they immediately replaced the entire refrigerator. After about a year, the icemaker on the 2nd refrig stopped functioning. It was still under warranty and the process of replacing the icemaker began. It went on for the 3 years. Now the warranty is up. The icemaker does not function and Electrolux wants NOTHING to do with the problem.

Picked this up locally, and installation was fairly easy. At first we thought there was a issue with the keys as they didn't seem too responsive. We learned that you must touch and hold for a second to have it register. No biggie, just have to slow down :-) One complaint is the exhaust fan noise. It's LOUD. I have it exhausting out the top to the outside of the house. However it's very loud inside. I believe a lot of it is wind noise, because the fan is rated at a very high CFM for over the stove microwaves. My other complaint is the underside lights. They work great but they get HOT. If left on for a period of time, they will heat up the inside of the microwave. You would of thought they would have used LED's.

Electrolux is a Bl**dy worst service. As I did not get to any link or email to escalate the service issues, I thought to post it here. When all the customers will read this, maybe they will get the clear idea what kind of service they are providing to their customers. I want people should think before choosing the electrolux product. I made a complaint for my semi automatic washing machine but these guys are least bothered. Daily I am following them but they are giving non-sense reason for not doing their job. Not only this, even the Area Service Manager assured me that it will rectified by Monday, till now there is no call from him and if I call his number he is also not picking up the call and then it becomes not reachable. I request the social media of the company to address this issue to the correct dept, so that at least due to some persons the Electrolux as a company should not suffer. Thanks.

My preference is NO STAR, but thats not an option. I paid $263.95 for an extended warranty only to have the tech come out and tell me the unit (refrigerator) was built defective and would need to be replaced. I waited a couple of days and received an email letting me know I need to contact the delivery company and pay an additional $169 to have the defective product removed and deliver a new unit. Electrolux sells you junk and wants more money to replace it. I called the delivery company and they are telling me, your unit is here, but its on hold. I asked the person on the other end of the line, so now what? The response was, Call Electrolux to find out why its on hold.So I call and the person tells me he wants to contact the original customer service person I spoke to and figure out whats going on. He asked if I paid the $169 and I told him no. He confirmed my number and said he would call me back. 3 hours later no call, so I decide to call Electrolux back to see whats going on. I wait on hold for 15 minutes because of the heavy volume of calls. The customer service rep answers and I explain to her whats going on and her response is, they must have gone home for the day is why I never heard back. This is NOT CUSTOMER SERVICE! She tells me she needs my consent to release the product and I will pay on good faith once the replacement unit is delivered. I call back to the delivery company and tell them what I just did and now they are telling me, No, we do not take payment and I need to call Electrolux! I told her this doesnt make any sense and the woman said she will send Electrolux non-customer service department an email to figure out whats going on. I asked if I could at least get my name on their delivery schedule and she said no, as long as the product is on hold she cannot do that and here I am, SUPER FRUSTRATED and have no idea whats going to happen next. I will NEVER BUY from Electrolux again and will NEVER RECOMMEND them to anyone. I hope this gets out to as many people as possible and makes some kind of sense.

We bought a 1000 dollars dishwasher. The light inside dont work. It doesnt wash dishes well and dont dry it. They sent 2 companies and nobody can fix it. Called Electrolux and they said sorry we cant help you. So regret purchasing this brand, would never do it again.

I have a dishwasher that cost me over $1700 and it is a POS. I have spent more time and money on this POS and it still will not work. I bought the dishwasher, Dub oven and the stove top and fridge and they all have had problems. This was the top of the line stuff and it is crap and they dont stand behind their crap. The first time I turned on the dub oven, the first item, the glass broke. The fridge is falling apart and the ice maker works sometimes and sometimes not. This set will be six years old this Sept 2014 and all needs replaced and needed it 2 years ago. Parts are way too high priced and they know it. Keypad is $300, control board is $200+, the rack is $400, come on. I will tell everyone I know about this CRAP!

I purchased an expensive slide in gas range. The self cleaning oven would not work after a few times because it insisted that I remove the racks. The racks and side pieces were removed! I cannot remove something that is not there. Therefore, I had to clean the oven myself. Keep in mind that I cannot use any type of cleaners since this is supposed to have a self cleaning oven. Not an easy task! Also, when I was able to clean it leaked down the door and the door looked dirty.

Bought an Electrolux fridge with French doors at State Street Discount in Portsmouth, NH after a lot of research. Didnt want front side ice and water because I felt it unnecessary and potentially problem-ridden. I saw some reports of ice maker being problematic. Embarrassed to report, they were right. Thing knocks, sticks, I fought with it with a steak knife, and have changed the expensive water filter per instruction several times. Its actually mocking me right now (kid you not) with a nice tempo of knocks. Called support previously and they responded twice with average butt crack service. Ready to throw a hatchet at this thing. Mostly to cut the top half from the bottom. Have worked over the freezer trays so much they are no wobbly.

I believe we purchased the EFLS617SIW washer and received it in June 2016. Less than 3 months of use, a chunk of the seal tore off. We called a service technician from the alliance company and they were sending someone out to take a look. Once he arrived almost two weeks later, he was shocked at how big the tear was, said he couldnt believe I hadnt had more problems with it, but said customer service didnt put in an order for a seal so he was putting it in that day and would be back next week to install it.I was using the machine in the meantime because one, tiny drop would randomly run down the front of the washer so I put a towel under the washer just to be safe. Three weeks after that visit, the clean washer cycle was run at 4 am and my husband went to bed. I woke up at 7 am to cold water all over the floor (and our clean laundry which was on the floor) in our hallway. I cleaned up the water. 12 hours later I realized the subfloor under our new LVP flooring was swelling. Noon the next day I realized water was in our finished basement. Everywhere!In a panic, I called a restoration company who came out and realized watery had soaked into our bathroom floor, our bedroom, our kitchen subfloor, plus into the ceiling of the basement in two large sections of the basement, our basement bathroom, carpeting in two rooms in our basement, etc. It was soaking into the door frames of rooms and more.I called Electrolux and the woman I spoke with acted new, wouldnt let me speak with a supervisor stating all they would do is assign a complaint number since it is late Friday, and stated they have no emergency department I could speak with. She advised to contact the Risk Management Dept or someone would be contacting me in 2 to 4 business days. By the way, Risk Management does not have a direct line, Customer Service will have to transfer me. I have no idea how this will turn out but I am panicked they will not care. Meanwhile, our house is unlivable while we have 15 commercial drying machines and dehumidifiers in our house but we have to try to exist there.

I purchased this washing machine not even three years ago. Nobody wants to repair it as it costs more than to buy a new one, which I am doing now. I will never buy nor will I recommend this product to anyone. I shall be sure and advise everybody that I know, and will put it on Facebook for others to recommend this site. The product is faulty and not worth the money you pay for it.

I purchased an Electrolux Wave Touch Standard Depth model EW28BS85KS5 a little over two years ago. After less than a year, the Temp Perfect Drawer seized up and could not be opened. I worked with Electrolux rep to get the repair and all was covered under warranty. Either while I was waiting for repair or shortly after the repair was completed, I was contacted by and ESA representative and offered, for a price of course, an extended warranty. The representative was fully aware of the issues I had with the drawer. Since my confidence level in product quality was now low and believing the extended warranty was as comprehensive as the one year warranty, I purchased the extension. It has been a little more than a year and the drawer has the exact same issue. I contacted ESA to advise them of the recurrence. They advised me that the warranty does not cover the drawer. Only functioning parts of the refrigerator that maintain the cool temperature, the ice maker and the water dispenser. I have tried working with them, but to no success. I do not appreciate a product attribute that is designed to last only a year. I hesitate to spend the money to have it repaired again because I fear next year I will have to have it repaired again. I would not recommend this product to anyone.

After less than six months my new side by side refrigerator started making a loud continuous noise. Two different technician has been out seven times and indicated many of their customer have the same problems. Electrolux refuse to replace.

I purchased a $2700.00 Electrolux French Door refrigerator. The computer board broke weeks after the warranty expired. It cost almost $550.00 to repair. Next the icemaker and water dispenser stopped working about a year ago. Electrolux knew of the problem and made a kit to address the poor quality and design. After almost 6 months without ice, they finally provided the kit and paid for the repairs. Two weeks later the same problem. Electrolux poor design causes the water reservoir to freeze. The customer service representative offered to sell me another repair kit at a 20% discount. She stated that my warranty expired so they no longer have an obligation to stand by their product. I will never purchase another Frigidaire or Electrolux product again. Buyer beware. Customer service is a joke.

I purchased brand new Electrolux appliances for my kitchen exactly two years ago. Since that time I have had the double oven fixed once, the refrigerator fixed four times and then finally replaced, and most recently the microwave has gone out. It’s only been two years (almost to the day) and I have spent countless hours working with Electrolux and repair people on the phone and at home (missing work on several occasions). I now have to pay a trip charge to have the microwave looked at and will have to pay labor to fix it. In two years, these very expensive appliances should not have had such awful quality problems. We considered Frigidaire or GE (which, by the way, our friends went with and have had no problems at all), but went with Electrolux due to the perceived quality and excellent warranty - which in both cases are absolutely false.It’s been nothing but disappointment and frustration. Electrolux has not stood behind their appliances and they make it very difficult to get support. We have had the runaround on every occasion and a lack of accountability, or more importantly a lack of responsibility, to the consumer to ensure the appliances are repaired and taken care of in as painless of a process as possible. On one occasion the repair person went so far as to tell me that Electrolux quality is not what it used to be and how they are getting more and more calls regarding these appliances, so they too were a bit concerned that quality is no longer a priority at Electrolux. Lessons learned and the same mistake will not be made ever again. If Electrolux stepped up and took responsibility and accountability, it would go a long way; however, even the employees I have spoken to seem a bit disillusioned.

DON’T EVER BUY ELECTROLUX APPLIANCES! September 2015 is when we purchased a new Electrolux dishwasher to replace our very old dishwasher probably over 30 years old. Never had a problem with the old dishwasher. It served its purpose but could not run anymore. We were excited to buy a new dishwasher hoping that it would sanitize and clean dishes better. Since we got the new Electrolux dishwasher in September 2015, it has broken down 6 times. Also does not clean well and I rinse everything before I place in dishwasher. It’s only 2.5 years old. Called Electrolux over 20 times getting it repaired and begging them to replace the dishwasher because we were sold a lemon. Every time they denied replacing it. There are a few inconsiderate rude Electrolux agents that I talked to and lied to me. I have been lied to many times by Electrolux agents and they keep their stories straight. I record everything; calls, notes, confirmation numbers. Horrible customer service!

Our Electrolux Fridge model EI23BC60KS (ELECTROLUX, REF F/S 24D, FRENCH DOOR, F/D, 23CUFT, 24D, HDN HNG, I/M) started overheating about 9 months post purchase. Since then weve taken at least 12 days off work so far to have service technicians come check it out (6x now) and then waited approx a week to get a second visit where they replaced a different part each time or turned it off. Worst is that every time, weve lost hundreds of dollars in food and we have a baby so had to purchase a mini fridge to at least keep his basic items like milk cool.When I reached out to Electrolux Canada Head office the last time, they indicated they couldnt do anything other than paying for parts given it was the same issue identified during warranty period because I didnt purchase replacement insurance (this was two days post warranty period). Again the same thing happened so this will be our 7th call to a servicing company. This is the second set of Electrolux appliances (we had them in our old house as well and I recommended them to friends and family given no their sleek design). Its so not worth it though unless youre ok having a fridge that doesnt actually function. This has been the worst product and customer support experience Ive had in my life. I paid a lot of money for a fridge that didnt even last 9 months, lost hundreds of dollars in food, taken several days off work to try and resolve and still no solution or support from Electrolux whatsoever.

Have an Electrolux bottom mount fridge which is 2 years old. Top handle fell off after 6 months and they replaced both doors. Just held on with cheap plastic. It has just fallen off again and my husband has glued it on. This is not good enough. Never had this problem with any other fridges. One is 35 years old. Do not buy. We paid way more that we could bought comparable fridges for. Service agents fixed the first time. We just couldnt be bothered with rigmarole. Have 3 years extended warranty. Just dont buy.

We remodeled our kitchen and I wanted all of the appliances to have a high end look but at a reasonable price. We purchased the Electrolux ICON package of appliances... Double Ovens, Dishwasher, French Door Refrigerator with Freezer on the bottom. They look great but beware! These are the worst appliances weve ever owned. After 3 months of use I turned on the cleaning mode, following directions exactly, for the top oven of the double ovens. The glass door shattered during the cleaning process. It took 2 months to get a replacement door. However, now grease has splattered between the glass panels and you cant get them clean. The dishwasher is a worthless piece of junk. We literally have to wash the dishes before we load them. I should have gone back to ASKO. Weve had countless problems with the ice-maker on the refrigerator. Its broken more than it works. We will never purchase another Electrolux appliance, ever.

I hate them! We have had them for 2 years and we have had nothing but problems, and the repair man and I are on first name bases! Last week, he was here to replace the heating elements. Today, I washed 4 loads of laundry and just put the 5th load going and noticed the screen is blank but lit up. The machine is working so far, but its not done yet either! We saved and saved, and spent $1200 per unit for this! Never again! We had a front loader before and it was fine. We have a large family, 10 kids and 2 adults, so it gets used a lot and we were told this would be the perfect machine for our family. This turned out to be the biggest mistake we have ever made! I have been sure to tell my friends and family this also! We are friends with he people that sold us these machines and I shared my complaints with them as well. I will only buy Maytag and top loaders!On top of the current problem with the washer screen, it also leaks in the front and has now rusted the front of the machine because of this. A zipper took a very small nick in the rubber gasket. This by the way is the second gasket we have had on this machine and looks like number 3 at $125.00 per gasket will be on it again! I cant believe the price we paid for these in the beginning and now with repair bills. Im very unhappy!

Our Electrolux range now 4 years old has been plagued with problems. Wave control replaced twice, self-cleaning usage has twice fried the controls on back of range. We are being quoted $1200 in new parts plus labor to repair, money up front and no guarantee. Obviously we will be scrapping this piece of junk and buying another brand. Electrolux has now offered us 70% off another model but wont advise what model or price level. They really assume no responsibility for their products. We are also discussing the matter with a lawyer as both Electrolux and repair outlets are aware of the continuing problems but are taking responsibility for them. Our last technician also advised our range has a heat shield plate missing from it but that is my problem not theirs. I will also be contacting my home builder to advise them of our ongoing issues with Electrolux products.

We purchased this expensive refrigerator in January of 2014. The in freezer ice maker does not stop working even when the ice bin is full. When opening the freezer drawer the ice cubes get knocked off into the back of the freezer and when the drawer is closed the drawer gets knocked off. The drawer slides and the drawer will not close properly and is difficult to correct. The plastic fascia on the freezer door cracked and Electrolux will not offer any compensation to repair this manufacturing defect because it happened two months after the year warranty.

We purchased our home with seemingly new Frigidaire/Electrolux appliances. Fridge, a GLR T217TDKD, does not seal well and hangs on hinges poorly. The gasket fell out. Microwave (model FMV156DCC) handle fell off and the machine makes an electronic whine/grind sound while cooking (and no, its not the turntable mechanism). I wonder if we are being irradiated. Dishwasher, model FDB2000RFC1, is frighteningly loud. Grind, grind, grind. Avoid Electrolux/Frigidaire like the plague. Its the Yugo of appliance makers. I am out of warranty, sadly. Whatever happened to quality?

I have had this Electrolux EI23BC35K Counter Depth Refrigerator for about two weeks now, so I am ready to give it a review. Some things that I really like about it are: Looks great, doors and drawers all open and close smoothly. The LED lights come on and transition from off to full brightness in a couple of seconds. Rounded pyramid ice cubes from the door dispenser, and near half moon shaped cubes in the freezer, plenty of ice. So far, the ice makers are working perfectly. Temperature readings on the front display appear accurate. What I don't like about this refrigerator: The compressor and fans run constantly. I have only heard it shut off once, for about 15 minutes. Even after not being opened all night long, it is still running non-stop in the morning. It does have, as other reviewers have noted, a slight, high pitched whine coming from the compressor. It's not too loud, but noticeable. Since it never cycles off, it can be a bit annoying if you have good hearing and your kitchen is open to the living area. The water filling the ice makers makes a loud whoosh noise, much louder than my previous fridge. The refrigerator arrived in decent time, considering it had to be shipped from the east coast to the west coast. Upon arrival, the packaging appeared good, and once the cardboard was removed, it all looked good so I accepted delivery. After I completed the tedious task of removing the protective film from the stainless steel front, I found a small dent in the exact middle of the freezer door. It wasn't visible with the film on, and the film took a long time to remove as it was like peeling duct tape off. The blue film on the handles come off easily, but the somewhat clear film on the doors was a royal pain to remove, taking about 40 minutes to finish. I did not make the delivery people wait while I did this, so could not mark it as damaged in shipping, so I get to live with it. That being said, I am overall fairly happy with my purchase, but would really have to think twice about buying a major appliance this way again. I saved a couple hundred over buying locally, but lost out on having the slight damage repaired. The savings I made were used to buy a SquareTrade extended warranty and new water supply line. If I have any issues in the future, I will update my review.

We bought one of the top of the line side-by-side drawer on the bottom Electrolux refrigerators in January of this year (2014). By July we had a trim piece hanging below the left door on the side of the ice maker, and we were told by 2 repairmen that the whole door had to be replaced to rectify the problem. I called Electrolux about it and was told that they wouldnt do anything about it because it was cosmetic. I got adamant about their need to do something, and they reluctantly agreed to pay for the door but not the labor to replace the door. Fortunately, the place where I bought it, University Electric, said that theyd pay for the installation costs. After 3 hours on the phone today, I finally have the door ordered from Electrolux and will get reimbursed for the labor. Certainly not the way it should be when you pay close to $3000 for a refrigerator!

My experience with Electrolux appliances is junk, junk, junk!!! I purchase three brand new appliances and they all had to be serviced right out of the packaging!! The french door bottom freezer refrigerator is junk. The ice maker in the bottom drawer was replaced within a month and a half after purchased. The upper ice maker has been replaced once, serviced two more times since then and now needs to be serviced again!! It goes through some type of defrost mode which causes the cubes to melt in both the upper and lower bins, which then drips out of the dispenser in the door and once again it does not make ice. It frosts up behind the ice bin itself which in turn needs to be serviced again to replace some seal. I have always purchased GE appliances and gave Electrolux a try being they are suppose to be a higher end appliance. Never, never again would I purchase Electrolux!!

Shortly after moving, we decided to upgrade to an Electrolux French Door refrigerator and their newest and best dishwasher. The retailer that I had purchased it from closed their doors a week later after 50+ years in business and left us with only the manufacturers warranty since they never paid the company for the extended protection. After several attempts to get the refrigerator repaired, within the original manufacturer warranty, from the time it was delivered in October of 2014 with the dishwasher, until December we had over 5 service calls, 30+ phone calls and emails, and over 2 hours of video documenting the problems they refused to replace it, insisting they have the right to exhaust all efforts to fix it, at my inconvenience and expense apparently. I even offered to pay any difference in model to try to expedite a return if that was a holdup. I gave them one more opportunity to pick it up, I had already purchased another refrigerator. I suggested that since they keep insisting it still could be repairable although no one can come up with any solutions, that they pick it up, fix it, and donate it to a shelter of their choosing. We dont do that is all I heard. I refused to go into another holiday with this incessant noise issue. I scrapped the fridge (yes actually) and replaced it with a Samsung that has required no service.Now the dishwasher, that has already had 2 service calls in just under 16 months is not functioning again and again I am without the appliance I paid over $800 for and am waiting on a repair and will see just how long parts will take this time. We did not opt to extend the warranty since it only continues to feed the beast that really could care less about its end users. If this becomes an issue, I know that I will be replacing it within the month.The moral of the story is, if you do not have the time to have non functioning appliances or the money to replace them when you have no alternative since the Electrolux Company really doesnt care if they lose customers, DO not buy this brand. I cannot stress enough how much I regret these purchases and the amount of energy expended. As I tried to get them to understand, these are appliances, I should not have to think about them or expend energy on them, they should just work until they dont and then they get replaced. If we are happy with the performance we are more likely to keep in the same brand. I repeat, Electrolux - they just do not care!

Purchased a matching refrigerator and freezer units with a trim kit for our newly built home. Prior to installing these units, both were plugged in to ensure they worked properly. The freezer did work without issue, however the refrigerator (after three services) still doesnt hold a temperature under 70 degrees. We asked for a replacement from the company we purchased it from (Jetson of Stuart Florida) and was told that the manufacture would not authorize a replacement because the unit could not be classified as unrepairable. Called the manufacture, and was told that they had no record of any service on the refrigerator. After the manufacture called the service department at Jetsons, and discovered no service call history was forwarded to the manufacture, all that could be done was another service call had to be set up. (Runaround, runaround). Of course a technician will get the unit to work for a few hours and again it will fail, and this merry-go-round will continue. I am out $2,000 and no working refrigerator. Buyer be aware, every seller of appliances must follow the manufacture replacement policies. Once you take delivery you are stuck.

I wish I had read reviews on the Electrolux refrigerators before purchasing. I have owned the refrigerator 2 years. The Ice maker has been repaired 3 times, but still doesnt work correctly. The main board failed recently and cost $500 to repair and took two weeks to get repaired. We also have trim coming off the freezer. The repairman says wed need to replace the whole door to fix. Im so frustrated. The customer service is horrible. The product is worse.

I bought a front loader washer in February 2016, my Front loader is now having issues (April 2017). The door will not unlock and the washer was in a middle of washing a load with 8 min left. I cant get it to finish the wash or unlock the door. I unplugged it and tried resetting it by hitting the cancel button like the customer service rep asked me to do and still nothing. I called the Electrolux service dept. and it will take 4 days to even send someone out, plus had to pay $125 service fee upfront just to even get on the waiting list for repair. That lets me know their product is a piece of crap. Never again will I spend my money on their product. Anyone reading this DO NOT BUY ELECTROLUX.

This company should never have gone into major appliances, just be happy with vacuum cleaners which Really are not all that great anymore. The entire 3 units that were a bundle deal all have had MAJOR failures in the year or so after warranty period, only one item left. The Dishwasher and its in poor condition, now its 3 yrs old.

I had a GE refrigerator for 21 years. For my 50th birthday, I asked for an Electrolux refrigerator (no comments on this please). What a mistake. It is less than 5 years old and I have spent almost $2,000 on repairs. Yep, learned my lesson on extended warranties. The water line has not worked for almost 6 months. The recommended repair company told me to open the freezer door. Wow, thats impressive. The clip on one of my sliding drawers cracked last week. I was on hold for 20 minutes. Gave up and ordered what I thought was the right part online for $15 dollars. This little plastic part is about 1 in diameter. Guess what? Didnt fit. I spent one hour on the phone today trying to order the correct part after I finally reached a supervisor. Seems you cant order the clip alone. It comes with the slider but no directions on how to install. So how much would a repairman cost? What a joke. Never, ever again. The worst customer service ever.

We have a defective Electrolux refrigerator. According to the repairman, our ice maker was not insulated sufficiently from the back panel of the refrigerator. It has caused condensate to form on the back of the appliance. We discovered a large (about 6 in diameter) rust spot there with a trailing one of about 18 or so. There is condensate on the back that drips continually and the metal is actually flaking off. We have no idea how long this has been going on. We only discovered it because of a kitchen remodel. Meanwhile, it has been dripping down to a wood floor. We could be dealing with mold inside the back panel or eventually on the back of the refrigerator and wall (which I am highly allergic to). We have contacted Electrolux and all that was offered was us contacting another repairman (at our expense). They are not honoring their warranty. I also have an Electrolux stove. Im not feeling very good about it now! These appliances are expensive. I will never buy another Electrolux or Frigidaire product.

Refrigerator went out on my 32 day and it has been one hassle after another. Now after 3 months I’m still out of a refrigerator and waiting again for 2 weeks for them to come look at it again after the last 3 servicemen told me it had to be replaced! I WILL NEVER EVER BUY ANOTHER PRODUCT OF THIS BRAND AGAIN!!!! Even if it was free I wouldn’t take it!!!

I bought Electrolux Fridge for a small condo. The Fridge is tall and slick, perfect from my condo that is used only 3 months a year. Problem: makes a snoring sound, water in the back of the back of the fridge, drips all the time. Sometimes it freezes. I called Electrolux from the store, they told me I have to talk to the manufacturer. They send someone but the problem remains the same. I called them again. They told me since a year has passed I have to pay one of their authorized technician to look at it, so I called a technician and paid him. He came while I was away. I assumed problem is fixed. When back in Toronto the problem is worse. Fridge has more water on the back. I called the manufacturer they said they never received a report from their technician and since a year has passed it is not their problem. Basically Electrolux does not and does not stand behind their product. They will have a reason not deal with you. I tell everyone please, please do not buy Electrolux Fridge. It is a problem. Do not judge a book by its cover. It looks good but it is the worst quality you will ever get.

The washer started squeaking while spinning after 2 months of utilization. Called customer support and firstly they asked me if I unplugged the washer (not sure what is the connection between the 2, but ok..). Then they said that I have to pay for the service and when I told them that the appliance is in warranty they said that I have to pay to unstack the dryer (which is on top of the washer) at least (!). Be prepared to pay $135 with tax. :( They booked a service provider that was not covering my area, so I had to call again and when I told the customer support about this, he pretended he cant hear me and hung up on me. So I had to call again. I am very frustrated with the customer service as well as with the payment I have to make even if the appliance is in warranty. I will never buy Electrolux and would never recommend it to anyone. An appliance that starts making that noise after 2 months of use is not a good appliance!

I purchased an Electrolux washer and a dryer from a local appliance store - Appliance World in Huntington, November 24, 2012. The washer and dryer were delivered on December 10, 2012 and were both not working. The washer was leaking water all over the floor, and the dryer was making a really loud banging sound. I have contacted Appliance World and they informed me that they have a no return policy, and that I have to work directly with Electrolux. I have contracted Electrolux and they have sent a service man to my house 3 different times to fix the problems. My washer currently seems to be working. However, the dryer is still not working - making the same loud noise. I have had to take 3 days off from work for these service calls, and Electrolux is now saying I have to have a 4th service call and that my warranty does not include replacement of the machine.

I purchased a Frigidaire refrigerator and stove in July, 2014. I thought I was purchasing a reputable brand, so I didnt need to purchase an extended warranty agreement. In January 1, 2017, the refrigerator stopped cooling. I lost items in the freezer as well as the lower refrigerator section. I called a service technician referred by Lowes. He told me the diagnosis and the repair would be as much as a new refrigerator. I called Frigidaire Customer Service. They told me the only thing they could do was offer a discount on the replacement part. I still would need to pay for the labor and the part. I recently retired and cannot afford to do this nor purchase a new refrigerator. I have now been without a refrigerator since January 1, 2017. I had to begin 2 jobs to save up to hopefully purchase a refrigerator. As it stands I will not be able to do that for at least 2 months. I am very disappointed in Frigidaire/Electrolux. In the great scheme of things I may only be one consumer, but even one should matter. I had to use a computer at a school since I cannot afford internet. I left the paperwork at home so I dont have the receipt with me to add to this.

Do not buy Electrolux period. The worst quality of materials used and shared as like they are the best. Less than two years the microwave doesnt work, refrigerator has all plastic from doors is getting powders out. When called for help was denied every time. Please buy perhaps the cheapest brand possible but never never buy Electrolux. They should be ashamed and I do they do manufacture with better materials but again I will never recommend or buys such a ** brand.

Weve had these appliances for about five years now. Weve had major service on the refrigerator at least four times. The ice maker has been replaced twice and is currently not working, the drawer guides on the main drawer in the refrigerator area have had to be replaced and the temp sensor had to be replaced. The spring on the dishwasher door broke off its mounting plate, the door handle broke off of the microwave, and a year later the entire door assembly has fallen apart. They look pretty nice and the dishwasher is quiet, so Ill give them one star but these are just not well-built appliances. Save yourself expense and frustration. Look elsewhere...

We bought all new Electrolux appliances in Mar 2010. SIDE BY SIDE BOTTOM OUT Counter Depth SS Refrigerator w/ ICE & Water, Model #EI23BCS6I51. Shortly after installation, the ice maker stopped working. Service call in Nov 2010, replaced several parts on it, working again. Believe the ice maker was replaced. In June 2012, again the ice maker is not working. Aug 2012, ice maker not working AGAIN!! Jan 2013, again ice maker not working. May 2015, the ice maker stopped working. Again the auth tech repair comes, and tells us that there is nothing else they can do. They replaced every part they could and STILL NO ICE!!! We did purchase the extended warranty, but now the warranty is expired and the service company will not even answer our phone calls or come anymore. They know what the problem is, but cant get parts from Electrolux to fix it. They have other owners who have the same problems, and they cant fix their ice maker problems either. CONSUMER BEWARE!! DO NOT SPEND ANY MONEY ON THE ELECTROLUX PRODUCTS. This refrigerator cost us $3,000 and are VERY UNHAPPY with this piece of crap!!

Electrolux customer service is terrible. The Electrolux refrigerator we bought malfunctioned shortly after it was installed. They’ve failed to promptly repair it and their customer service people have hung up on us, lied, kept us on hold for numerous hours - all while insisting they are doing a great job. Don’t believe them. Nothing fixed and no end date in sight.

We redid our kitchen on 2012, installing a full suite of Electrolux products. The refrigerator was an odd size, so we spend a fair amount of money building cabinetry around it to make it fit. The refrigerator worked for about four and a half years and then needed the computer replaced. Since then, there have been three additional repairs needed, replacing the fan, heating coil and thermostat. The last repair was two months ago. We have spend approx. $1,200 on these repairs. The unit is now not working again. I called Electrolux to explain the situation and ask if they would be willing to assist us with the purchase of a new refrigerator, given the issues with this one. I really dont want a new one, but dont want to incur the cabinetry bills for another refrigerator as I dont know that I can find one of the same size. They said they were not willing to offer any assistance. Their products are expensive, dont last and they dont stand behind it. All good reasons to never buy any of their products.

I purchased a Frigidaire Fridge through Sears in August of 2015. I chose Sears because we have one locally and I heard they had excellent customer service. Within a few months of purchasing the fridge the door handles were loose and the water/ice system was not working. I called Sears but was directed to Transglobal. A technician was called and the problem was fixed. A few months later... another issue. At this point I asked if I could have fridge replaced as I felt it was a lemon. Transglobal said I needed 3 documented repairs within my warranty period. Lo and behold last week (20 months into owning the fridge) the compressor stopped working. My family is stranded with no fridge. I had to pay for a service call directed by Transglobal for the technician to tell me the compressor part alone costs 700$ plus 2 hours of labour. Transglobal contacted Electrolux to see if they would replace the cost of the part at the very least and possibly the whole unit as it has been a lemon. Electrolux denied me any support with repair or replacement. I called into Electrolux and asked to speak to a supervisor. I was told that I had to call back at 5:30 pm. Basically, he told me I could call back and send an email but he couldnt do anything for me. I said goodbye, and called back. This time I got a new person who was surprisingly helpful. He asked my name and said that Transglobal had not sent in the service reports for my fridge. He then requested the service reports and said he would get back to me. I am still waiting and Im hopeful this can be resolved. There are so many issues here... Firstly, the product, secondly the sideways way of getting support, thirdly the various skill levels in customer support. I have spoken to 8 people at both Electrolux and Transglobal and 3 have been helpful. Thats less than 40% success in dealing with customers.

I bought a chest freezer from Electrolux and it broke within 6 days. And then I called right away to get it replaced and they only do repairs. So they told me I had to make an appointment to get a repair but they would get back to me in five days to do so because they didnt have any availability. A week and a half later I called and they said they were still waiting on service (after they put me on a brief hold for two hours). I told the lady I wanted an update the next day and she never called. So I called back the next day – still nothing and still waiting on service. I bought it from Home Depot and that is the second appliance I bought from home depot not only did I have problems with but customer service gave me problems. I am a contractor. I will not buy so much as a drywall screw from home depot. And I will not purchase or install an Electrolux application for myself or anyone else. Absolute garbage and a sorry excuse for a company and ignorant customer service.

The refrigerator stopped cooling. I registered a complaint (ref no PTNA 2210110036, dated 8 Oct 2011). The delay in attending to the complaint resulted in leakage of oil. I was later advised to get the compressor changed as oil change cannot be done. Even after compressor change, the refrigerator was not working and was taken to ASC and returned the unit with drilling in the back to do the work.How and with whose permission the drilling is being done? Is this the standard of repairing the refrigerator? Why should I go for legal proceeding against Electrolux under Indian Penal Court Section 420, 120B?

We purchased our refrigerator 4.5 years ago for $925. Though everything still looks and sounds ok, it has stopped cooling and the compressor at the bottom rear gets really hot. There is apparently a 5 year warranty on the sealed unit. After several phone calls, these are the hoops we would be expected to jump through: Not just any licensed refrigeration technician will do (since we already had one look at it). We would need an authorized servicer to come and verify if it is the sealed unit that has failed. The authorized servicer would charge us and it would not be covered by Electrolux (they say they cover materials only, not labor). That said, if the authorized servicer determined that the sealed unit had failed, the compressor and the evaporator are both obsolete items not available from Electrolux, so they dont actually cover the materials. Instead, Electrolux would offer us a 10% rebate toward a new refrigerator (presumably once we purchased it from them?) So the warranty is useless and we wont be doing any of this.

My Electrolux refrigerator came with my new builders home - I wanted GE Profile, but settled for Electrolux. The refrigerator has been nothing but a problem. The freezer side and the water dispenser, have been worked on many times. The freezer freezes up with crystals, water continues to drip from the dispenser and they have repaired it four (4) times without success. I have asked for a more seasoned professional to come and handle the repair however I just keep getting the same old, same old person who always comes (yes, the one who put the door heater in upside down!!!). Be cautious when you are considering purchasing an Electrolux product - GE Profile cant be beat, even though it might cost a little more. The Electrolux customer service treats people like they are the judge and we are the condemned. Their service times is ancient - 8AM-5PM of all things. Who does that anymore??? Ive spend five days home waiting for them and Im tired of it now. I urge you to look around, check on the customer service, read reviews, do your homework before purchasing.

I would avoid buying Electrolux refrigerators. They are overpriced and under engineered. My ice maker has never worked since day 1 causing a class action lawsuit against Electrolux. Poor quality caused the display to fail and one of the compressors to fail. This should not happen on a $5000 refrigerator.

This Range/Oven had all the features I was looking for. Besides looking great, the range has a fast boil feature which saves a lot of time. The oven is convection and has a roast mode which was high on my must have feature list. Oven consistently cooks evenly. Overall this Range/Oven is a wonderful addition to my kitchen. I would definitely recommend this to anyone in the market for this appliance.

I have had FOUR refrigerators in Seven years! I bought the first one which was replaced by Electrolux followed by the same thing for a total of 3 times. Unfortunately this last time when the brand new replacement came, it worked for a few hours and then quit, leaving me with ruined food and no refrigerator at all for more than two weeks!! Yes, we have had Electrolux replace their poor quality French door refrigerator but it takes months of calls and repair people visits to come to that. Imagine doing this FOUR times in Seven Years. I am so over. I wake up every day and pray the brand new one is still running!!

They have highly rated products but the service is just awful. Bought through Sears a brand new 8 ft gas dryer (EFMG617STT) and it started making a noise right after installation. The installation person told us the noise would go away. Over 3 months the noise turned into a vibration until we couldnt run it. Had signed up for the Electrolux Platinum Star Limited Warranty so called up and they sent out a service repair company (All County Appliance Service) who determined it needed a blower wheel and motor. It has now been 2 weeks without them being able to fix the dryer. My wife has spent more than 10 hours on the phone tracking it down and no-one can tell where the parts are and when they can fix it. It turns out the repair company has a 1 star rating on Yelp and they dont even answer the phone most of the time and when they do, they refer to Electrolux regarding sending the parts. Electrolux (we have talked to 3 different people) say they have many clients except us and we need to wait. When we contacted Sears (which we have 3 times and they hanged up last time) they say we need to contact Electrolux. Never seen anything like this...ever. Especially when you pay $1200 for a top of the line appliance.

We have had nothing but problems with our Electrolux appliances. This is not just one model, but many different appliances. When we moved into our new house we unfortunately purchased all Electrolux including fridge, stove, dishwasher, popup vent, and over/microwave combo. This was all about three years ago. Since purchasing new appliances, the fridge has needed repair twice, the vent hood fan went out and we replaced it with a different brand (Wolf), the stove and oven have had issues and just recently our dishwasher cooked itself. It made several popping sounds and we smelt electronics burning in the kitchen, then the dishwasher shut down and wont come on again. Its now being replaced with a Bosch dishwasher.Do yourself a favor and AVOID Electrolux and their brands. They make junk. Also be careful as some brands like Kenmore use Electrolux to manufacture their goods. Do your research and stay away. I hope my review will help someone save time and money. We spent about 12K on all these new appliances and after 3 years, we are already in the process of replacing them. Getting the fridge repaired was a major hassle with their repair department. Its going to be easier for us to just purchase new appliances and start clearing our house of Electrolux. Never again Electrolux!!! You have been banned for life from my house and Ive already told hundreds of friends to stay away from your brand.

The repairman is coming next Tues., it is only 3 months old. I have to rinse all the glasses, and silverware because they are filthy. Now it has no power. It is not the tripper switch, and there is power to the plug. My old dishwasher washed better than this expensive dishwasher. When I called for service, they said Well they use less water. That is no excuse for not cleaning the dishes, at that price. Hope it can be fixed, Im not washing dishes by hand.

I bought a Refrigerator (new display model) from Lowes on 20th October 2020. After two weeks it stop working. I took it to Lowes. They said that I cannot return this item. I was referred to Electrolux/Frigidaire. I called them and they booked a service call. The service man came out and said they needed to order a part that will take a few days. Never showed up again.Called Electrolux again. They promise to deliver the part within two days. I waited for more than seven days. No part arrived. Called Electrolux again. They promised that they will review my case and seek a replacement or refund for the refrigerator. I asked if I need to call again. They said no. More than seven days passed again no information. I called today Dec 24th 2020. Spoke with support staff who asked me to hold the line for more than 15 minute, this call was suspiciously ended by the support end. I called again. Another operator came on the line to say that the technician will fix it next Tuesday. Where in north America can we do without a refrigerator for two months. Above everything else what company is Electrolux/Frigidaire? Such a bad support that they cannot stand to their word. They do not return Email or calls. I will recommend that company for zero star.

I purchased what I thought was a high quality front loading washer and dryer from Electrolux in 2014. In only two and a half years, the dryer has stopped working. The moisture sensor completely just fell off on its own, and I am beyond warranty. Ive had to take days off from work to have the item inspected, and to order a new part. It isnt cheap either. This is a very disappointing product that was not made very well.

I have been waiting 6 weeks for my washer to get fixed. I can’t seem to get anyone in the warranty customer service department at RC Willey to tell me at what point I will have a working washer. The repair company has been out three times to repair the washer with no success. Prior to this I had the dryer fixed 2 times using the Electrolux first year warranty and one time through the RC Willey Warranty. Each repair takes a minimum of 2 weeks to complete. The washer/dryer set is 2 years old. I have contacted Electrolux and they said I have a parts warranty but will have to pay out of pocket if I don’t use the warranty. What is the point of purchasing a warranty if you never have a working product? I’m trying really hard to understand why it is so hard to complete the repairs on the unit I have. If you sell a warranty you should stand behind it. I will never buy Electrolux again and most certainly will never purchase anything from RC Willey. Extremely disappointed in both companies.

The screen is hardly visible for years and the new parts are supposed to be worse than keeping the old part that the microwave works. After 5 years I had to replace the Electrolux refrigerator and dishwasher. After 7 years I had to replace the Electrolux stove and oven. I would replace the microwave but they do not make this size anymore. Although, the new Electrolux appliances are beautiful. I truly believe the original appliances should have lasted longer. I do not recommend this brand for anything except vacuums.

I have one of the most expensive refrigerators from Electrolux (ICON). After 5 years I need a new one and all Electrolux will do is give me a 20% off a new one. I would never do business with them again. Dont buy from them unless you want to replace your product in a short time.

About 3 years ago we remodeled our kitchen and purchased the top model refrigerator that Electrolux had to offer. Within a year, they replaced the entire refrigerator for free because the ice maker could not be repaired. After owning the second refrigerator for a year, we began to experience problems with the ice maker again. We had to pay $250 to have the ice maker replaced. Now, another year in, we are having issues again. The ice maker has stopped producing ice again and I have had to call a serviceman to come and repair it. This is really frustrating and disappointing. I would never purchase nor recommend an Electrolux refrigerator again. Call Electroluxs customer service was fruitless.

In todays world most appliances come close in reliability. However our Electrolux appliances have been terrible. The washer and dryer were the only 2nd floor rated units yet shake our house like its going to fall down. We have had two repairs under warranty and are just waiting for them to give out in only 2 years. Now the dishwasher on the other hand, wow thats shocking. Controls almost impossible to use, Performance dropped in the first year and at year 2 we have to replace it. Do yourself a favor, stay away from Electrolux. Given how bad they are they wont be in the market much longer.

I am so happy I bought this electrolux's it fits easily in my space. its so easy to operate. It's quiet, I just love it!

A small and simple to replace part (the latch for the dispenser drawer) broke on my EIFLW55HIW0 model washing machine. I contacted Electrolux expecting to be able to order the part. They referred me to their parts manual (which required going to the Frigidaire website). Unfortunately the part was not shown and I was told I would have to purchase the entire assembly. When I told the support person that I had no assembly that even looked like their parts diagram, they essentially said, well that is the parts diagram. There is a clearly labelled part number on the drawer assembly, but it does not match their parts diagram. In other words, although the model number is the same, the design has clearly been changed so that matching parts are no longer available. There is no part number for the part that is broken so apparently that was not considered a separate part.

I purchased a brand new Zanussi, European brand from Electrolux, washing machine in May 2011. It was not shipped through to Brazil. When we arrived and tried to use it for first time in November 2011, the machine would not even start. I contacted Electrolux in London and got referred to Brazilian side. I contacted Brazilian side and got referred to local service company. I contacted the service company, who immediately responded by sending a repairman the next day. The repairmen could not resolve the problem and promised to contact us back shortly once he obtains the diagrams for this particular type. I never heard back from him.I called again in January and got a new repairman. This one confirmed that two parts are faulty and must be obtained by them. I never heard back from him again. I contacted again in February, in March and in April. Nothing is being done. In fact, each time we call, the registration number they gave us the last time is incorrect, so we are told.So not only does Electrolux honor its warranty obligations, they do not deliver on promises. They also try to lie and cancel out warranty policies by providing incorrect record numbers. I bet that when we call end of April, when our warranty nearly runs out, they will not be able to assist as our warranty has run out. What a disgrace of a company!

We received a replacement washer, which does not have any technical problems. We use the replacement very carefully, hoping it will last.

My husband and l completely remodeled our kitchen 5 years ago and wanted top of the line appliances. I thought by buying Electrolux appliances, l was making a good choice but soon realized l got rid of better appliances than what we had bought. I had always had Whirlpool appliances before and never had repairs. I have had problems with all four appliances and most recently am facing major repairs to the frig and microwave. I already had repairs to the dishwasher when two pumps had to be replaced and the range required a new circuit board. My extended warranty ended in March of this year so the expense will be on us not to mention the aggravation of getting top of the line appliances repaired AGAIN. I plan on contacting the company but according to the other complaints, l doubt if Electrolux will be of any help.

I purchased a Frigidaire freezer in 2007 and, three years later, I purchased an Electrolux Extended Warranty (service contract). During the life of the Extended Warranty I called for service because my freezer was not getting as cold as it should and it was accumulating a lot of frost (not a frost free model). Electrolux sent out a, so-called, service technician who looked at it and told me that there was too much food in it and freezers should not be loaded over 50% of their capacity. I found other accommodations for the excess food, ensuring that the freezer was not loaded more than 50% but this did not fix the problem. I called for service again and Electrolux sent out a, so-called, service technician from the same company who had a different story this time, telling me that the drawers at the bottom of the freezer were not going all of the way back, impeding the sealing of the door.I couldnt see that the drawers were impeding the closing and sealing of the door but I defrosted the freezer anyway and discovered that the door seal was still not sealing and I could feel the cold air escaping from the bottom door seal when the door was closed. I called for service again and requested another appliance repair company to do the inspection/repairs because all I was getting from the company that they were sending was a lot of busy work for me which was not fixing the problem. They did send another inspector who took several pictures of the door and bottom seal and left with the comment that the door was misaligned.Several days later I received a call from Electrolux stating that their findings were that the misalignment was the result of consumer abuse of the door and they would not repair the door. I informed them that was absurd and an examination of the pictures that the technician took would show that the door was not damaged and there was no consumer abuse. They informed me that there were NO pictures accompanying the report and Electrolux was standing by their decision NOT to cover the repair of the door.How very convenient that the pictures that were taken which would make my case and refute their claim had just vanished into thin air!?!? I have filed a complaint with the BBB but Electrolux is sticking by their decision NOT to perform on its contractual obligations and they are doing it through deceit. I have also filed a complaint with the California Department of Consumer Affairs and the results of that one are pending. BUYER BEWARE when dealing with Electrolux Extended Service Warranties! Like me, you might pay perfectly good money for a perfectly worthless piece of paper.

Don’t invest in any Electrolux appliances! It’s way too expensive and not well made stainless steel material. In less than a year the plastic around the pullout drawer broke. When I called inquiring about it, they told me I have to replace the entire drawer that would cost me over $700. The front of the refrigerator is rusting. The inside door panel is rusting and leaving yellow stains. Terrible company to deal with.

We purchased both an Electrolux gas-oven/range and a refrigerator a few years back at a high-end appliance store for our new remodeled $150,000 kitchen. With the assumption that Electrolux has been in the business of developing and building appliances for many other well-known companies, was why we decided to go with their new line. Unfortunately, their appliance line is far from quality, and just cheap junk that starts having serious problems within six months of use. First off, our Model: EW30DS65GS Gas Oven/Range’s circuit board started having issues right off the bat. Now mind you, I have owned a few LED alarm clocks that have lasted me over fifteen years without any problems.Within one year, the LED display on our Electrolux Gas Oven/Range went dead, and we were told it would cost us $350.00 to replace it because it was out of warranty. Our Electrolux refrigerator is just as pathetic, and we have had it serviced out more than five times within the first year, just so our food didn’t go bad! Their customer service is a joke, and they could care less about their customers. It’s fairly obvious that Electrolux appliances are just a cheap line of poorly built Chinese junk for the ignorant mass-market. Don’t waste your money or time!

Filed a complaint on 3rd November 2014....the service team arrived a week later and took a part away. So I am not able to use my fridge till today. Today is 11th Jan 2015..and yet no response from them. Everyday we call they say, the company has no spare parts yet. A company that requires more than 2 months to repair does not deserve to sell its products at all in the market.

I was assisting my sister who had an Electrolux refrigerator that was leaking water at the bottom, in the front. After following the common troubleshooting for this kind of problem, I found that the drain trough was clogged with ice, preventing water from going through the drain tube into the drain pan. To get to the drain trough, I had to take most of the freezer apart-removing the ice maker, removing the housing containing the auger motor and dispenser solenoid, and removing two long metal covers held together by several screws.Whoever designed this flunked out of engineering school. Just to get to the light bulb, you have to remove the ice maker and the housing with the auger motor. What happened to just placing the light bulb socket on the ceiling, as is done with other refrigerator models? Im fairly handy with mechanical work, Ive built my own computers. This model is set up to make the average user have to call a service tech for the simplest repairs. Stay away from Electrolux, the design is just terrible.

I purchased a house with Electrolux Icon appliances. In the first two months, the ice maker required four service calls to get working reliably; the microwave required one to the get door aligned so it would operate, and the dishwasher required two service calls. These were all paid for by Electrolux. After 18 months, the dishwasher is now giving the error 1 code, which appears to very problematic and difficult to diagnose/repair, and one burner on the stove smells like gas, even when it is on, rendering it unusable. At the prices that these appliances cost, one would expect them to run when new, and to last more than 18 months.

36 Electrolux Icon Professional Series Counter Depth French Door - For a refrigerator that costs 3700.00 you would think it would last WELL. You would be WRONG. Not a good investment. I do not recommend this product at all. We have had the rubber seals go bad. Pieces of some plastic just brake off and now the repairman tells us that the ice maker just ate itself. We have no power to it at all, good thing we were home. The service guy said he has seen where they have caught fire. Again glad we were home. Customer service is NO HELP AT ALL. If it was broke we did it and not covered. We have our old fridge downstairs. It is 10 years old and was 800.00 and would put the Electrolux to SHAME. So please stay away from this product. You will be glad you did.

Not only a terrible product but even worse customer service. With so many options (remember that Frigidaire is the same company) please make sure you do your homework when shopping for appliances. My husband, the Attorney Generals office, and myself, have not been able to make any headway with this company in having an appliance that actually functions in accordance to their specs, their description, or what a refrigerator is actually supposed to do. Buyer beware.

Based on positive reviews across the web, bought Electrolux EFLS617 washer and matching dryer. Empty Nest household - Washer quit after 6 weeks. Warranty service into 3rd week wait. Local Service provider stated failed part is recall, and tells us min 2 weeks. I call 2 weeks later, part ordered through distributor and is on back order with no eta available. Called Electrolux for help to on recalled part; Electrolux rep stated part is not recall and would not assist in tracking part down. Asked to speak to customer satisfaction dept; rep stated This is Electrolux customer satisfaction and said no more. It appears Electrolux reps are trained robots assigned to only check failed appliance is registered under your name. This rep deflected all my questions to local service provider. No help, no empathy, no apology for failure or inconvenience. Attitude not helpful - I suspect that failure is their normal. And I’m stuck without a washer. Sorry I bought this washer.

Client purchased Microwave range hood model number (ME16H702SES) Serial number (078N7WTJ301913R) approximately 11/25/2015. After approximately 20 hours of use over the period of a year or so the keyboard on the door was nonresponsive. Flashed 12:00 repeatedly but touchpad would not respond. Electrolux Frigidaire, through their automated response system, supplied the name of a appliance repair company, Best Aid Appliances Service (760-494-6444). We contacted Best Aid Appliances on 1/15/2016. According to the receipt I have. They said they would let us know when somebody will be able to come out and inspect the microwave. A few weeks went by and we agreed on a appointment. They said they are free would be $150. And we had to charge us $75 for a diagnosis fee and $75 upon the repair of the microwave. Over the course of a month or so they arrived three times. Each time they were sent a defective part.After the third time they said they would order a new one and they would contact us in two weeks. We never heard from them. We called Frigidaire. They apologized and referred us to another appliance repair company. This company was Michaels Appliance Corporation. Phone number 818-609-0912. Michaels Appliance Repair tech came over. He was very professional and a well informed gentleman. He made three visits, each time Electrolux Frigidaire concessions sent him a defective part. He suggested I need to contact Electrolux Frigidaire and inform them about once again a defective part. He asked me to contact him when Electrolux Frigidaire sent me a new door. The new door arrived. The gentleman came back. We installed the door and once again the touch controls for a non-responsive. Once again we received a defective product or part.After speaking on the phone with Frigidaire Electrolux tech-support they informed me that the product now is out of warranty and they would not take responsibility for any defective parts they sent me prior and they could no longer assist me with the repair of their product. I explained, You have been sending me defective parts for nine months. So we have a product we paid $602 for plus a $75 diagnostic fee and still we do not have a functioning product???

We have the same problems that a number of other Electrolux buyers report. Our 2.5 year old appliances have had 10 service calls in this time frame. Problem is now that they are out of warranty, the service calls, and the cost of parts have become astronomical. The refrigerator filters cost $60 each. New shelf $40. Ice maker replacement part $200. Range control panel $535.51, range display board $211.79, plus service call $125+/-. None of these repairs are guaranteed, in fact the range needs these 2 parts for the second time. If you can find a service repair company that even wants to work on these lemons. Most of service companies refuse to work on these appliances. They do not want to accept responsibility for failed repairs. The service repairman basically told me that the repair will fail again. He implied that I should junk the 2.5 year old range ($2,800 new). Think Electrolux customer service will be any help? Think again. Their purpose in life, is to 1) Sell you more stuff like extended warranties. 2) Make sure that you talk to no one else at the company. 3) Listen to your problem, sympathize and give you nothing that will solve the problem. If you ask to be transferred to a supervisor, they transfer you to the next cubicle to someone like Therese (one of the rudest people you will ever encounter), Thomas, Stephanie, or Bridget. All of these people will tell you that they are important (BS like special assist to CEO) but they are dead ends. My advice stay away from Electrolux, Frigidaire, and if the sale is approved GE appliances. Electrolux is in the process of buying GE appliance. My advice, call the store that you bought the appliances from. That is how I got the microwave replaced. Dont be afraid to write these reviews. Use social media to help spread the word about these awful appliances and the horrible company is... Please, please, please, be a good friend and neighbor and help get the word out.

I have a 3 month old refrigerator and it is not cooling. It is now three weeks without a refrigerator and no end in sight. They have no one that can service the unit and wont replace it. They are now on the second service person and he cant look at it for 20 days. I expect to be without a refrigerator for at least 3 months, this is just not fair. They should have just replaced it. Lets see. A 12 month warranty but the unit doesnt work for at least 3 months and I have renters that have no refrigerator. I will now not buy from Home Depot either because they wont exchange and they dont repair. I will next time buy from a company that sells and repairs what they sell.

We have a new side by side refrigerator. It is faulty from the manufacturer and Electrolux agreed to buy it back. Unfortunately the consumer has to do all the work. Including get a sticker off the inside of the unit. After multiple attempts the sticker tore in many pieces. When I called customer service they said pour vinegar on sticker for 5 minutes. I questioned how to do this on a refrigerator we are using. He hang up on me. Worst customer service I have ever had. We dont plan on buying Electrolux again.

We outfitted our entire home with Electrolux appliances. Since that time (June 2016) we have had nothing but problems with them. The circulating fan in the refrigerator failed within an year. Now we have to replace the door gasket on it. The door handle on the microwave broke completely off in less than two years. The control panel on the dishwasher had to be replaced in less than a year. The gas stove had an igniter failure. The freezer section door handle of the refrigerator is coming loose. The Microwave display is no longer readable it has become so dim. If you are considering Electrolux appliances do yourself a favor and go buy GE.

The burners are very difficult to adjust particularly the large one. I have had a repairman and gas co. technician attempt to correct but could not. Also the led panel on the top had a led burn out and now the time is incorrect. This was not an inexpensive range.

We remodeled the kitchen two years ago. Since that time, we have had expensive service calls on our Electrolux wall oven, slide-in range/oven, and washer and dryer. Now, the microwave is on the blink (I have to lightly touch the start button to get it to go). And this evening, its the clothes dryer which is stuck in the pause mode and wont move! We bought seven Electrolux appliances, thinking we had the best on the market. We are now totally convinced of our stupidity! This brand is junk! We have spent hundreds of dollars in repairs and are totally disgusted with this brand.

We purchased a washer and gas dryer in June 2017. The washer is ok but the dryer seemed to take longer and longer to dry. The lint screen turns out to be the problem as it does not seal and lets lint get by into the blower. The blower blades get packed full and the safety heat circuits shut the gas off. Appears Electrolux also figured that the lint screen filter was a faulty design and on the new model did a complete redesign!! I will not use the dryer since Electrolux has not designed or manufactured a parts correction and will not sell it to anyone else as it appears to be a fire hazard!

This is the worst experience I have ever had. Six months ago, moving to the new home, everything is fine but the Electrolux washer keeps giving me headache. Same sensor problem happened 3 times. There are 3 different companies that came to fix it. Okay, finally its fixed, but this is not a very good sign to have such a new machine with recurring problem. I had a very bad feeling about it, but they refused to replace a new functional one to me. No refund! No replacement. Live with it!Recently I found a lot of mold within the gasket and even the hardest clean layer. I tried to wipe it ever since I found it, but it just keeps coming back. I expect a new gasket, but the customer service said its not covered by the warranty. I need to pay for the part $155 + tax + techs labor. What? Is this my responsibility? The poor design is trapping the water. They said I need to leave the door open and clean it every time. There is a gap very, very hard to reach in. I cant imagine the front load washers door needs to be left open to air dry. No wonder there are horrible news about kids got into the washer or dryer. I am buying a $1,400+ washer, but I need to wipe it after each wash? High tech or more work? Reading their FB and saw many people complain about all types of appliance they bought. I wish Id read it! They really dont care about their reputation and no customer services at all.

I purchased an Electrolux double ( EW30E65GS8) 5 years ago. The top oven developed a crack in the floor which you can see the heating element. I contacted Electrolux who stated that they no longer manufacture the part. I contacted the dealer who states that I have recourse but to purchase another oven. There was no help available from Electrolux. Even some price reduction for purchasing a new oven. Disappointed with the entire process.