To anyone reading these reviews - they are accurate! We purchased refrigerator, dishwasher and oven/stove when redoing kitchen. Pricey and many service calls. Buy something else. We would NEVER purchase Electrolux again.

ELECTROLUX SERVICE WARRANTY PROCESS IS LONG AND BROKEN: 5 WEEKS WITH A DRYER THAT HAS NEVER POWERED UP. Appalling service and approach to customer service. Electrolux service warranty process is long and Broken: 5 weeks with a dryer that never powered-up. Im now in possession of a dryer for approx. 5 weeks that has never powered-up. Its been 5 weeks of endless hours of phone calls and emails with Canadian Appliance Source, the retailer; Electrolux Warranty Dept; and Home Appliance Care Ottawa, authorized service technicians. Following the first warranty service call, the tech diagnosed the problem to be the motherboard related to power fluctuations in the dryer electrical outlet. The builders electrician confirmed the power readings were normal and within acceptable limits. A replacement board was ordered and installed. Guess what?! The dryer still did not power-up and tech remains convinced it is due to a power issue. I requested a second assessment of the power situation from the provincial (equivalent to a US state) power provider, and it was determined again that all was working as it should. This information was relayed to Electrolux, who now wants to schedule a third warranty service call, as a second opinion to its first 2 assessments. When asked why a second opinion was necessary given that more highly educated and experienced professionals have already determined that there are no issues with power supplied to the dryer, I was essentially told it was because Electrolux was more trusting of the assessment provided by their authorized service technician. ARE YOU KIDDING ME?! HOW DOES ANY OF THIS MAKE ANY SENSE? Does the CEO/PRESIDENT or any other member of Electroluxs senior management team have any idea of how customers are being handled? This is a waste of time by all the parties involved, and hugely inconvenient for me, the customer. Im presently drying my clothes on a $50 drying rack instead of the $800 dryer I purchased.WHERE IS CUSTOMER SERVICE IN ANY OF THIS? Common sense to this situation in not being applied by Electrolux. Why doesnt Electrolux retain its political capital and just admit the productive is defective. It will be a very, very sad day if Electrolux maintains its position of only accepting their authorized technicians assessment about the power situation. What a disgusting way to treat a customer who is in possession of product for almost 5 weeks that has never worked out-of-the-box.

I bought an Electrolux refrigerator piece of crap in April of this year and Ive had nothing but trouble with it. Right now its showing that refrigerator is off. I cant get it to come back on and so my food is spoiling. Of course it has to happen on a weekend and no one can come out here and fix it. I havent unplugged it several times and plugged it back in hoping that would fix the problem but of course that didnt work. Whatever you do, please do not buy anything from Electrolux. Unless you want to buy an appliance thats not going to work, then of course you should buy it Electrolux.

Purchased a matching refrigerator and freezer units with a trim kit for our newly built home. Prior to installing these units, both were plugged in to ensure they worked properly. The freezer did work without issue, however the refrigerator (after three services) still doesnt hold a temperature under 70 degrees. We asked for a replacement from the company we purchased it from (Jetson of Stuart Florida) and was told that the manufacture would not authorize a replacement because the unit could not be classified as unrepairable. Called the manufacture, and was told that they had no record of any service on the refrigerator. After the manufacture called the service department at Jetsons, and discovered no service call history was forwarded to the manufacture, all that could be done was another service call had to be set up. (Runaround, runaround). Of course a technician will get the unit to work for a few hours and again it will fail, and this merry-go-round will continue. I am out $2,000 and no working refrigerator. Buyer be aware, every seller of appliances must follow the manufacture replacement policies. Once you take delivery you are stuck.

We built our dream house in late 2013. We purchased a washer, dryer, refrigerator, double oven, gas cooktop, dishwasher and an under counter ice maker. All ELECTROLUX. The washer is full of mold, the oven cooks unevenly, my refrigerator ice maker is unreliable - having its own mind and only sporadically makes ice. At one point after several months of use it dispensed pieces of styrofoam along with ice cubes. Have already replaced the dishwasher due to excessive service calls and mold. The latest slap in the face was my under counter ice maker just stopped working. Called Electrolux. They sent a repair person out - the service call was $145.00 - it was a crack in the propeller on the circulation pump. To replace, the estimate was about $800. It was only used a handful of times, mostly during the holidays. It will be on the curb for trash day. Electrolux products are horrible and so is their customer service department.

We purchased an Electrolux side by side refrig in 2010. Within that first year the icemaker stopped working continually. It happened so many times that we finally called the company. Electrolux knows their icemaker is faulty and they immediately replaced the entire refrigerator. After about a year, the icemaker on the 2nd refrig stopped functioning. It was still under warranty and the process of replacing the icemaker began. It went on for the 3 years. Now the warranty is up. The icemaker does not function and Electrolux wants NOTHING to do with the problem.

Bought a brand new Electrolux model EIFLS60LT washing machine. It had to be repaired three times in the first year. Each time they would come out and work on it they also had to order parts. We went without a washing machine two times for a month and one time for two months. We had to wait for parts that would take forever to get in. I purchased an extended warranty. Guess what broke down again. I asked to get the machine replaced. They said I started a new extended warranty and it will have to break down three times before they will replace it. I had also asked when it was under the manufacture warranty if they would replace the machine. They said it would have to go to a review board to see if that was acceptable. They never called back. Please purchase a Maytag for your own peace of mind.

I ordered two filters for my refrigerator. When they came they were the wrong ones. I paid with check. I mailed them back (as they had told me to do) got a signature that they received them. That was in October, I have made 9 calls to them, I have received every excuse in the book and still not received a refund 5 months later. They are telling me now they mailed Dec.2 (3 months ago) and I have to be patient. I told them Pony Express could have had it here by now. Will Never buy another product with their name on it.

After 6 months, my Electrolux gas dryer stopped working. Relieved it was still under warranty, I contacted Electrolux. That was a week ago and my dryer is still not repaired. The hold up is that the 2 lb part that the repairman determined was needed is in North Carolina and I live in California. Electrolux has refused to expedite delivery and has sent it via UPS SurePost which will take 8 days. This costs about $10 vs the $37 2-day UPS services costs. More disturbingly, after much insistence on my part, Electrolux agreed to send it via 2-day UPS service but then did not do it. I have wasted so much time and energy trying to get through to Electrolux customer service agents and then trying to get information out of them. They have gone back and forth telling me stories about the shipping details. Escalating to supervisors has been useless, they, too, make general statements such as, I understand how frustrating this must be to not have your dryer for a long period of time. The lack of real interest in customer service is shocking and I will never be purchasing Electrolux again. Just wanted to warn other consumers.

I have a new Electrolux microwave that was 1 year old at the time I sent in my first complaint. The Microwave/convection oven is now 1 1/2 years old and still unusable. The door is cracked, it dangles on 2 hinges instead of 4. The original complaint was a foggy door. The first Electrolux authorized repairman claimed door was dirty. Not true. The foggy door turned out to be a warning sign that the door was faulty. A few months later the microwave door bubbled up and melted itself onto the stainless steel body of the unit. 4 authorized repairmen later with repairmen taking photos and writing reports, the melted door was replaced by an authorized Electrolux repairman attempted to mount the replacement door. He didnt tell me but I saw that the door was cracked. Did Electrolux send a cracked door or did he drop it before he mounted it? Dont know. I do know he didnt tell me about the crack.He was unable to hang the door properly. He said the door was too heavy. He gouged the unit itself by trying to hang the door. He crudely marked the unit as he attempted to scratch off the melted door parts from the main unit. He left with the door dangling by 2 hinges, leaving 2 hinges floating. By pushing and pulling the door and the hinges he pulled out the inside clips so far that they push out from the inside of the unit, making the unit look swollen. He crudely took a metal tool to scratch off the melted plastic. He left me with a scratched and protruding stainless steel inside to look at. The door flips open on its own, turning on the light. The door dangles. He said not to use the unit.6 months and 6 repairmen later, Electrolux wants to send another repairman out. They do not want to replace the unit. Instead they send guys to take pics and write up reports that are far from truthful. The unit is unusable as it has been since it first melted 4 months prior, 5 months prior with the first warning of a problem and 6 repairmen later in total. All have yielded a microwave that doesnt work, many days waiting for repairmen, many photos taken by repairmen and many calls to Electrolux in Augusta, Georgia and to Sweden.Their behavior tells me they do not intend to listen to logic, take responsibility for their manufactured goods or stand by the truth. I just want what I paid for: a microwave that works and with no physical damage caused by their authorized repairmen. I am willing to let them have their flammable and damaged microwave in exchange for my money back. It seems like that would be good business practice and the right thing to do but is that their intention?

Problem with french door fridge - Ice replaced and repaired at least three times. Ice machine now corroding and drop black debris into ice cubes.

I called Electrolux (866-449-4200) for the repair of the oven I bought a year and a half ago. It took over a month for them to send over a repair company, and the repair company they sent over was Dependable Appliance Service, 718-966-6500. The service was not dependable at all. They scheduled an appointment with a no show. After researching the company, it scores an F on BBB. I called Electrolux Customer Service back, and I got the runaround. I even emailed the Head of Major Appliances, North America and Keith McLoughlin (President and CEO), and I got no responses. Now it has been over a month and my issue is not resolved, and tomorrow is Thanksgiving, and I have no oven to make my Thanksgiving dinner.

I was heating up food in the microwave and a spark started to flare in the corner where the metal rack was held up by the plastic hook. It was a good thing that I didnt walk away from the microwave or who knows how large the fire could have gotten. I called the customer care number and because I didnt buy the extended warranty, they could not help me but provide me repair numbers which I would have to pay for. I asked if this kind of thing happens a lot with their products but they said no. Has anyone out there experienced the same thing I have? My appliance model is EI30MH55GSA.I just feel they should cover something like this because its a quality assurance problem that could definitely have led to a bigger problem (house/electrical fire). Why would I pay to repair this microwave when my confidence in their product has definitely wavered? I would prefer to put my money in a different manufacturer and have peace of mind. I regret buying all of their different appliances because most of them have a problem (oven time display doesnt work and refrigerator ice dispenser spits and continue to serve ice after release). We were really excited to buy their products when we bought our house believing we would receive a high end product associated with their costs, but instead we are greatly disappointed with what it really is. Beware and be wise. Do not purchase Electrolux!!!

I bought 4 gallery products in June 2019 (Fridge, Cooker, Dishwasher, and Microwave oven), so its just about 3 months. The dishwasher came up with an ER error code at the end of August 2019 and I called Electrolux and they sent in a Tech who came and reset a board. Just about 2 weeks after the first incidence same happened again and it is over two weeks now since I complained and am unable to use to product I bought. The Agent I spoke with two weeks ago said theyd order a new board to replace the faulty one and yesterday when I called for a follow-up he said it might take months (up to 6 months)!!!! I will seek some legal protection if I need to because I feel really being taken advantage of here; even with my extended warranty. Customer service is horrible. Tunde

We bought a new home in 2015. By new, I mean just built. It came with the Electrolux ICON appliances. These appliances are not worth the money. They are poorly constructed and have been repaired several times. They even have safety defects. The Gas cooktop is poorly designed and a danger to all that own it. It needs to be recalled. The burners are placed too far forward and make it impossible to use the front burners. The flames from the burners extend too far out from the base and can easily catch your clothes on fire. The knobs on the gas cook top also turn on by mistake. They easily turn and leak gas if you lightly brush against them. Kids can easily turn them on. These are a real safety issue and need to be recalled.The ICON dishwasher has been a nightmare. It does not dry the dishes and the control panel is always going out. It just starts flickering and has to be replaced. The fridge is ok but the ice and water dispenser are poorly designed and always leave ice and water falling on the floor. They really need to recall the gas cook top. Parents beware!!!

We purchased the extended warranty and within the first three months we had 2 service calls for major repairs. In both cases the oven overheated and burnt up the food that was in it. A third call was made with another major repair. I wrote letters to Electrolux and the company I made the purchase and requested the appliance be replaced. Nothing was done and as soon as the warranty expired another major problem happened and cost us $550 to repair. We will never recommend Electrolux to family or friends.

On Nov 21st, 2018 I called to schedule an appointment for my washer to be repaired and was given one right away, although I had told the representative that it would probably need a new part, the very same day I get a call from a technician saying he would come out to look at the washer which he did on Nov 23rd. On the day of the appointment he shows up looks at the appliance and within 5 minutes tells he would need to order the part and come back and that it would take about a week or so. So Ill be without a washer until then, so I called the warranty company back and explain to the corporate supervisor that a week or so is way too long so she reassures me that this will be priority and that she will put a rush on things. It is now 3 weeks later and Ive not heard back from either party, so I call the tech to ask for an update, he tells me the company took him off my case and knows nothing about the situation. I call the company back to find out what the hell happened and no one knows. Also the part was never ordered, ridiculous! So Ive been back and forth with this company. 4 supervisors later, one of them orders the part and assures me this will be given utmost priority, I get an email confirming the part is been ordered and that I should receive within a couple of days, and that a new tech company will be here on the 11th of Dec 2018 to install it. 2 days later I get an email stating that the part has been cancelled without any explanation, again no call from the warranty company, I call them to find out that again no one knows what happened no one has an explanation, at this point Im over it!! If you are reading this? DO NOT BUY FROM THIS COMPANY!

I have 5 little kids ages 10 months to 9 years and I do laundry as you can imagine as a MUST every second day!! Bought Electrolux washer dryer since I was advised they have fastest washing time and does great wash! To my utmost disappointment and my worst nightmare I got a lemon of a Wash machine! Worked for 1 week! Only! Started squeaking then leaking! Called the company and since it is under warranty they said will send someone down! Waited a full week! Finally the technician says gotta replace 5 parts! Had to wait 2 weeks for parts! You can imagine Im schlepping garbage bags and bags with kids in tow to Laundromat! Aggravation! Finally parts arrive, the technician comes back after a few days- installs back tub, front tub, basket, rubber by door! Every single part in this new machine! And disappears before he even has a chance to check it out properly! Besides for he scratched up my wall, and left all the old parts and garbage by my front door! Heavy parts!!I breathe a sigh of relief though somewhat! Great let’s do laundry! Throw in much needed load, and whoa when it comes to spinning it starts squeaking and bam! Stops spinning totally!!! This was Friday afternoon, can’t reach technician till Monday! Finally reach them Monday after suffering through Laundromat again. Guy comes back, opens the insides, says “oh the rubber slid off”! Puts it back on! And out the door he is! Call me if you have any problem!I had towels that were smelling already, threw in the load and in no time the squeaking started!!! Before I had a chance to do anything smoke started bellowing out of the machine. I pressed cancel and quickly called and ran for all the kids! I grabbed the infant and toddler ran outside! Luckily phone was in hand I called fire dept! Thank God I caught it early and stopped the machine! But I cannot use it now!I called Electrolux and they say they will send other repair company!! I begged, demanded and threatened for a new machine!! Can you believe that!?? They refused!! I need a new machine! I got a total lemon! I have 5 little kids! I cannot afford all the aggravation to wait for them to come figure out that they cannot fix or how.

I got the Electrolux dishwasher as a package from our home builder. We had problems from the start. Within the first year, while it was still under warranty, we had to get it serviced three times. It would not dry the dishes, the pump failed so it would discharge the water. Right now the touch controls are unusable. I have to open-close the door ~10 times before I can simply press start. Forget about selecting any custom wash cycle. Every so often even that does not work and I have to cycle the power to the unit at the fuse box. We are waiting for the unit to die to replace it. My only consolation is that I did not spend any money on service. I am never buying another Electrolux appliance again, and I am telling everyone I know to follow suit.

We purchased a top of the line Electrolux gas range in January. Our intention was to have it installed at our cottage in May, (which we did do with a licensed service company). Since it was installed we have had problems with the double burner. It turns on with a small explosion and when it does light, it does not have flame all around the burner. The service man attempted to repair the problem but gave up and told us to contact Electrolux to have one of their warranty approved service companies to look at this range. I called Electrolux and received the names of three service companies. One only worked on electric ranges, one stopped doing warranty work the week previous, and the other one refused to travel to my location as we live out of the town limits.When I called Electrolux back, they advised me to find a service man that would work on our unit and have them complete the repairs and send them a copy of the bill and they would then forward a cheque to cover all of the repairs costs. I contacted my original service man and he agreed to take another look at the problem. Which he did. He ascertained that there is a manufacturing defect with that burner. I have now been on the phone for 35 minutes listening to the message of how important my call is to them. My impression so far? They may stand behind their product, but only to wave goodbye as it leaves the factory. This is the last Electrolux appliance I will EVER buy!

We purchased a washer and gas dryer in June 2017. The washer is ok but the dryer seemed to take longer and longer to dry. The lint screen turns out to be the problem as it does not seal and lets lint get by into the blower. The blower blades get packed full and the safety heat circuits shut the gas off. Appears Electrolux also figured that the lint screen filter was a faulty design and on the new model did a complete redesign!! I will not use the dryer since Electrolux has not designed or manufactured a parts correction and will not sell it to anyone else as it appears to be a fire hazard!

It has been more than 4 months since I reported the problem with my microwave oven. To date your repair specialist, Rambs Appliance Repairs has visited my home twice and my oven has still not been repaired. This is the worst warranty repair service I have ever experienced.

I have one of the most expensive refrigerators from Electrolux (ICON). After 5 years I need a new one and all Electrolux will do is give me a 20% off a new one. I would never do business with them again. Dont buy from them unless you want to replace your product in a short time.

After less than six months my new side by side refrigerator started making a loud continuous noise. Two different technician has been out seven times and indicated many of their customer have the same problems. Electrolux refuse to replace.

Refrigerator icemaker quit after a few months. Several months later, after checking online, I found that the lines can freeze, so I took a hair dryer to it and it now works fine. After only two years, the interior lights would stay on. Now they stay off. The company refuses to do anything about it. I would expect ten years out of a major appliance....not two years!

I looked at this range at best buy first checked out 4 different stores and range before choosing my first choice. Love how easy-to-use

We purchased an Electrolux french door fridge this summer. Our apartment was under construction so we were unable to connect it until this month. When we tried it did not work. We called Electrolux who informed us they would send a technician out right away. Because we do not have the receipt. They said they would honor a 9/15/2014 purchase date. The first technician never came so we called Electrolux again. They sent a second technician who also no-showed.When I spoke to the Electrolux representative for the fourth time I asked to speak to a supervisor. I asked the supervisor what my options are because Electrolux only contracts with 4 repair people in the entire New York City area and all 4 had 1-2 stars on all consumer review websites and 2 of them had already no-showed. I was hoping that we could hire a contractor we know is high-quality, can fix the brand, and is available and have that reimbursed, like going out of network for health insurance. The supervisor put me on hold for a long time--the entire call lasted 61 minutes. When she returned she told me they would no longer honor our purchase date and that because the fridge was manufactured in 4/2013 they would consider it purchased in 10/2013 and we were therefore out of warranty and there was nothing she could do to help us.We have been unable to locate the itemized receipt. Electrolux has offered to sell us a $600 3-year warranty. However, upon reading reviews of our purchase, everyone who has had this issue says it is chronic and never resolved. Dont make this mistake. The EI288S65KS6 does not work and Electrolux is a company that will not work with you.

We bought an Electrolux gas stove less than 3 years ago. In less than two years, the enamel on the inside of the oven was flaking off where the racks go. These racks are on gliders so if you are cleaning the oven, its pretty much the only time the whole rack gets moved in and out. In other words, the rack stays in place but the shelf itself can glide in and out to remove food. I noticed 3 spots chipped off about 8 months ago after I cleaned the oven and was putting the racks back in. I wrote to Electrolux and sent pictures to them. They sent me back an email saying they had a technician look at the pictures and he determined this was normal wear and tear. So I sent them a reply stating that my last two stoves were over 20 years old, the racks were in and out of those stoves many times and all the enamel was still in place when I got rid of the stoves. This was a manufacturer defect and I would like this fixed. The liaison from the CEO then called me and told me the same thing that their reply email stated and again I told her about my last two stoves never having this problem. She then offered me 60% rebate to buy another Electrolux stove because they cant replace the inside of the stove. I told her, No, I want all my money back so I can go and buy a stove that will last. I had read online many people were dissatisfied with their stoves for the very same reason I was complaining. Also the front right burner doesnt light right away, another complaint from others. When it finally decides to light you get a loud fffumm and a huge flame shoots out of the burner. Now, the other day I cleaned my stove and the next morning I opened the oven to wipe the ash out and in the bottom of the oven the ash was rust colored. I thought that was weird but figured it was the grease that had spilled over before I cleaned it, but once I started wiping it out, I noticed the bottom of the oven is actually rusted and pitted all over. This is not normal. As I see it, the enamel is breaking off when the oven is cleaned. The front of the stove where the knobs for the burners, where it tells which burner is for each knob is all worn off. This is a very expensive appliance with shoddy workmanship! Now Electrolux is telling me they will give me 50% back to buy another one of their stoves. I would never spend that kind of money, and this was the most expensive stove in any of the places we looked. I thought I was paying for a good brand, a long time name in the appliance business and would stand by their product. I will never purchase another Electrolux product again.

We bought the El23BC60KS French door refrigerator. We immediately noticed a constant loud whirring noise and horrible high pitched tone, and the freezer frosted up. The high pitched noise is unbearable, and the compressor never shuts off. Even though this was a brand new refrigerator, Electrolux will not replace it. They said they require two functional failures to replace a new fridge. They only offered to send a repairman to fix it. I did not pay for a repaired refrigerator. They said we will have to work with the retailer to resolve the matter (who says we will have to deal with Electrolux). Today my carrots are frozen, and the freezer is white with frost. We paid $2500 for a defective fridge, and Electrolux will not stand behind their product. Two different customer service reps even told me the same lie about defective cars they bought, and how the dealers would not replace the cars. Horrible product and horrible customer service!

The main problem is the ice maker. The waterline frequently is clogged, necessitating service repair. The design of the ice receptacle is backwards, so every time you open the freezer, ice falls to the floor of the freezer, making you reach back to remove the ice from the floor of the freezer and the kitchen floor.

Refrigerator Model # EI23CS55GSI Side by Side w/ indoor ice and water manufactured June 2008, installed in 2009, malfunctioning since 2012! Absolutely the WORSE appliance purchase ever. Electronic control panel went out once while in warranty, replaced, 14 months later breaks again, now it doesnt even work, all I get is a readout of C for the freezer and CE for refrigerator. Still makes ice, but no water dispensing, lights work rarely, no way to manually regulate temperatures, all the drawer slider mechanisms - which were made out of very cheap plastic parts have come undone, or just broke. Called an appliance repair company and cost of new control panel is nearly $1000.00 --- absolutely ridiculous!!! This thing has had issues since first installed. Microwave works but LED readout/clock/light do not work at all. All control panel buttons on dishwasher have faded and are coming loose, and this is all in a condo I use about 3 times per week only and I am just one person. So far, (knock on wood) the gas range has worked properly. Electrolux has horrible customer service, factory authorized techs hate these products and readily admit they would never purchase them for their families, nor recommend them. DO NOT WASTE YOUR MONEY WITH ELECTROLUX/ELECTROLUX ICON PRODUCTS!!!

I purchased a matching set of front loaders (models EIFLS60JIW and EIMED60JIW) on July 12, 2013 and the washer been nothing but a headache. It gets off balance with small loads, medium loads and large loads. Nothing is more frustrating than to start a load, hoping to come home and throw the load into the dryer only to discover it got off balance and never started the cycle. THEN, to make it worse, my clothes are getting slits put in them. I dont know if it is the washer or the dryer. Ive had a service call and they cant figure it out. I absolutely detest this set and wish I had never, ever purchased them. My neighbor has a set of Maytags and she love them - no problems whatsoever.

We purchased an Electrolux Slide-in Induction Range 3 years ago. It has been brilliant and we LOVE the induction technology. Induction cooking is best weve ever experienced. However, it suddenly stopped working and required an $800 part to fix. Turned out the part didnt solve the problem and Im on the hook for the part and still have a stovetop that doesnt work. Electrolux originally said theyd try and help with repairs but have since said no, told us to buy an extended warranty and basically said it was our choice to purchase the part or not. I wouldnt buy any product from this company, based solely on their abysmal customer service. When you spend over $3000 on a product, you expect it to last more than 3 years and companies that require you to purchase extended warranties clearly dont have much faith in their products.

Have a $3000 fridge, not working and never worked right (Ice maker). Repaired 8 times so far. They will not admit it but RF 1207 is the issue. They over-engineered it and it is not a good ice maker. Never again Electrosuks!

I will pitch in with a control panel complaint too. I had to replace panels or boards, and the clock control. It cost me about $1,000.00 to get it sorted. This on a range less than 4 years old. We expected it to last at least 8 years. And it was expensive. The repair folks indicated they see a lot of condensation problems. Electrolux hasnt got a handle on this. I contacted Electrolux and they initially seemed helpful, but they were just stringing me along. They said they would give me a reduction if I bought a new one. Right! I cant hardly afford the repairs on the one I have let alone spending another 2 grand on a new range. Stay away folks, stay away!

We recently moved into a 4 year old home with 7 Electrolux appliances. In the short time we have been using these fairly new appliances, we have come to realize that 3 of them are in major need of repair. The home we purchased is in impeccable shape and well-cared for so I can only assume these appliances were well-cared for as well.Probably 1: Dishwasher. When running the dishwasher the soap compartment always had a large chunk of soap left in it. The dishes felt like there was a residue left on them. (Repair bill $210). Problem 2: Second dishwasher. When we put a rinse aid in the the appropriate compartment I believe it all came out during the next few wash. It should have been released during the next 155 washes. This left all my dishes with a film that could only be removed by soaking everything in vinegar. It could not be washed off with dish soap.Problem 3: Wall Oven. It takes about 25 min to get up to 350 degrees. Once it does it cannot hold at that temperature. The temp gauge will read that the oven is at the set temp but the thermometer I placed inside will read much lower. If I push cancel and set my oven to preheat, the temp gauge will then realize it is not up to temp and start preheating. (When cooking something as simple as cupcakes I have to continually reset the oven so that it will stay at a constant temperature.)I called Electrolux. Their only recommendation is to call a repair service for each appliance. They will not offer me any kind warranty even though these appliances are only 4 years old. I was told they are man made and sometimes things break. Sure I understand that but when 3 out of our 7 are broken in the first 4 years of use I believe that is an Electrolux quality problem and not just a fluke.

I bought my Electrolux wall oven model CPEB30S9DC2 in early 2007 and it has worked without incident until Jan 16 2015. That evening we were cooking and lucky we were not out of our house and only in another room when we heard the sound of electrical short coming from the kitchen. Smoke was coming from the wall oven and thought that, an element was burning out due to its approximately 7.5 years of service. Pushing the OFF button on the face did nothing and sparks smoke and a burning plastic smell was filling the room. Went directly to the power supply and turned off the circuit breaker. Being in the manufacturing business of electric steam generating appliances for over 35 years, I investigated the construction of the printed circuit board that had caught fire in the wall oven. I was surprised to discover that there was no fused protection on this internal device. This lack of conscience in the design would have in the worst case scenario allowed a fire to start in the appliance that may have transferred to the surrounding cabinetry. Lucky for us, we had the power supply disconnected within 1 minute of the short circuit and the only damage was smoke and fumes, which we can still smell in our kitchen even after removing the wall oven, cleaning the smoke soot from the cabinetry and airing out the kitchen for 24 hours. Thought I was buying a quality product when I purchased this appliance but after reading about so many different appliance recalls on the internet, I want to take my next purchase apart and study the construction before installing in my home. There are too many horror stories out there about families that have lost so much due to appliance fires. I do not understand how this design could hold a CSA mark and have been passed for certification. My next letter is to CSA. Am I the only wall oven that has a printed circuit board that has melted and caught fire. Consumer beware!!

I bought a front loader washer in February 2016, my Front loader is now having issues (April 2017). The door will not unlock and the washer was in a middle of washing a load with 8 min left. I cant get it to finish the wash or unlock the door. I unplugged it and tried resetting it by hitting the cancel button like the customer service rep asked me to do and still nothing. I called the Electrolux service dept. and it will take 4 days to even send someone out, plus had to pay $125 service fee upfront just to even get on the waiting list for repair. That lets me know their product is a piece of crap. Never again will I spend my money on their product. Anyone reading this DO NOT BUY ELECTROLUX.

Electrolux has sent out their repair service 8+ times. Each time the service tech. calls in to Electrolux support to find out what to do. They are unable to get below 40F. Lots of spoiled food. Have to be there each time, 4 hour window. Have to empty out fridge each time. Now Electrolux is sending a different service company and replacing parts the other service co. already replaced. They are coming for 2nd time. The customer service contacts at Electrolux are unhelpful and will not give me someone to talk to who can actually do something.

My Electrolux refrigerator is exactly 2 years old. The plastic trim pieces on the doors has cracked and fallen off and the freezer regularly frosts over. I will NEVER buy another Electrolux product ever again.

I wish I read reviews on this website before I bought an Electrolux appliance. I bought their induction range for around $1700 last September for part of a kitchen upgrade. The range stopped working by started a beeping sound with error code 23 on 7/20/16. On 7/25, 5 days after I called, a technician came from a local repair shop called Ago Appliance Repair, he diagnosed the problem and gone in 5 minutes. Two weeks later, he showed up, replacing the generator, error code changed from 23 to 21. Three weeks later, not to mention with my endless calls with Ago and Electrolux customer service, the technician came back replacing the board, didnt fix the problem. Another three weeks later, the technician came back again replacing another board, did not fix the problem. Another two weeks passed, I have been calling almost every day because Ago keeps telling me they dont have any update but you are welcomed to call tomorrow. Im like an idiot sitting in the dark and wondering should I call or should I not because it doesnt matter, they wont give you any solution. The technician literally told me on all his four visits that replacing the whole unit is the only solution, and he said that Electrolux should grant that instead of wasting everyones time and money, he knew from his experience this is irreparable. I called Electrolux four times during the past 10 weeks, telling them what the technician said to me to replace a new unit, they denied and didnt offer any solution. This has been more than frustrating as if you dont know what to do and what to expect next. Id be really appreciated if anyone can provide any constructive suggestions.

In a year and a half we have had every single part replaced in our fridge and actually have had the entire fridge replaced. The fridge freezes your food - period. They customer service have stated that the fridge is operating as it was designed. You must strategically place your food in the fridge. It cannot be near the back part of the fridge - that is by design. That was not in the brochure. That being said you loose about 3 of space in your fridge, otherwise your food freezes. And yes if you place a glass of water near the back - it freezes. I have plenty of pictures to show. Poor design, poor customer experience. If you want a freezer I guess buy from this company but dont buy a fridge. Thank goodness I have a real fridge in my garage.

I purchased a wave touch washer and dryer in december 2008. We have had to have both the washer and dryer parts replaced many times on both. The computer boards went bad on the washer. It still leaks down the front and the door does not open properly. To get these fixed is several $$. We were just told that our dryer now needs a new motor costing around $350. I recommend to anyone else that they dont purchase electrolux products. It is a foreign brand and parts are a lot more money. A fact that I overlooked when buying. We are considering cutting our losses and purchasing a whole new set instead of continuing to pour more money into these units. What a huge disappointment. If this complaint only warns future customers would be my desire. So wish I would have done more research before purchasing them

The cost was very affordable for the size of both. The different types of cycles were offered on each. The washer had a hand wash plus a delicate cycle. The cycle on the washer was no longer than 38 minutes, compared to some might last way longer. The dryer had a lot of issue and needed repaired. This was caused by the assembly line by the manufacturer. The dryer would need to have air dry cycle on cold cycle to air comforters. A price would be too high for the pair. The company does not have a good reputation on quality and does not have a a record of low maintenance. Even though Ive had problems with the dryer, the store where we purchased them sold us an extended warranty which paid for itself. We would not purchase Electrolux due to the problems that we encountered.

We had our house built 6 years ago and I just had to have the Electrolux appliance. The only thing that in my opinion that has worked well is the dish machine. The oven, cooktop, and microwave not so much. For the price I was expecting as other consumers have stated a much better product. I did not get the warranties because them in themselves were expensive as well.Lets start with the microwave because it had the least problems and lasted the longest. Two years ago the door panel came partly loose. Only I had it fixed was because I had gotten the home warranty for all household appliances and it was covered under that warranty. Along with the other two appliances that I am going to talk about. Last year the spring broke so the door would not close. My husband tried to fix it and in the midst of doing that he broke the top piece. A friend came over and saw that the door was taped shut. He asked what was wrong with it; I told him and he fixed for me. The top piece could not be fixed because it was plastic. Thank goodness he didnt charge me. He said it was a minor fix. The top piece I just laid it back on top. You couldnt tell it was detached. Now this year the microwave stop working all together. I put something in it to warm up and it did not come on DEAD. I never cooked in it anyway but dead after 5 1/2 years.Next we are going to talk about the cooktop. I picked out the 36 in induction cooktop. It was working good. I was excited I had gotten it then after 6 months the burners seem to no be cooking as well. I had to cook the food on high if I was using more than one burner because it was not cooking well and taking forever to cook. Thank goodness not was burning. I thought something was wrong but I could not figure out what it was. Then one day when I was cooking for the holidays, midway through cooking the hold cooktop shut off. At that point I had to wait for the fans to cool the cooktop off. Once that happen I had to cook everything one at a time till I was finish cooking. Needless to say I was upset. That Monday I called the Electrolux and they called a service tech out because it was still just under their warranty . When he finally came out he told me that it was a good thing it had shut itself off because it could have set the house on fire. Like that is something a home owner wants to hear. He told me he had to order the part. It took three weeks for that part to come in. No problems after that until the fourth year and it did it again. By this time I had gotten the home warranty I spoke of earlier and thank goodness for that because we had problem after problem. This time one side of the cooktop could not work. The service people sent someone to fix it. Then two months later the other side when out. They sent the same person out again. Then the other side that had been fixed went out again so he had to come back. This was every two months for 8 months. Then finally he realized something was burning out the circuit boards and fix it. No more problems but on the induction side you cannot burn the 2 burners on the same temperature or you will get an error. Thats a small price to pay for not being able to use your appliance that you paid hard earn money for 8 months.Finally we get to the double oven. The first problem I had was the Led lights went out. That was still under factory warranty. This happen two months after we moved in. The next problem again like the cooktop, the oven sensor went out, this was 6 months after we moved in. They came and fixed that. I had no problems until again like the cooktop in the 4th year. I was cooking on normal bake and the oven seem like it wasnt getting hot. Then I started using the convection bake then it seem like it was doing the same thing. One day I was standing there looking at the stove wondering what to do, my daughter said Momma I told you the bottom oven works better than the top. At that point I turned both ovens on and the bottom oven heated up faster than the top. So for a while we used the bottom oven for cooking until it was doing the same thing as the top. The problem with the oven was happening at the same time with the cooktop but it had to be 2 different work orders. The oven took longer to get fixed than the cooktop because we had to wait longer until the part to come in. So I didnt have a oven for 11 months. Because you could not use 1 oven without the other because they were on the same circuit board. Since then we can use both ovens but the bottom oven is still hotter than the top and it still heats up quicker.

My husband and I purchased an Electrolux refrigerator from Lowes in March of 2017. In May of 2017 we moved into our new home that was just built. In August, 2017, I came home to water in my kitchen that was coming thru the ceiling of my finished basement. A repairman was sent out to replace a part. In September, 2017, I was standing at my kitchen sink and the water dispenser just came on. Thankfully I was home to shut off the water. The repairman asked me to videotape it the next time it happened to document it! Another part was ordered and replaced.About 10 days ago (October, 2018), I woke up early to get a glass of water and found myself standing in water and water again coming thru the basement ceiling. Lowes stated I was out of warranty and to contact Electrolux directly, which I did. This morning a 3rd repairman came out and again stated a part needed to be replaced. I requested Electrolux replace this obvious lemon of a refrigerator but they will not. They can only offer me an extended warranty thru March 2019. I have no confidence in this product. I will not be able to leave my house or go to bed any night for fear that this will happen a 4th time. How many times does this product have to ruin my home before it will be replaced? Do not buy model E123CS35KS4A if you value your home. Shame on Electrolux for not standing by their product.

I bought the washer in January. Then one day in June, the washer stopped spinning. After researching online that evening, I checked the code which said defective door lock sensor. The repair man came three days later and confirmed that it was a defective door sensor. Problem is he didnt have the part. Twenty days later, the part arrives and the repair man replaces it and proclaims the belt also was off, that some factory lock nut had come off. He said in his twenty years doing this hed never seen such a thing. He put Lock Tight on the nut and tightened it. It lasted less than one load the next day. The repair man returned and said he had to replace the drum, motor mount, pulley, pulley mount, drive shaft, bearings, belt and that it would require another visit (full day) because he had to order the parts. I asked how long and he couldnt guess. Now Ive been without a washer for close to 30 days and it will be longer. It costs me $5 per load at the Laundromat - thats approx. $150 since it broke. Ive had to stay home from work waiting on the repair man a total of three times and now will be a fourth. I dont go to work. I dont get paid. I called Electrolux Customer Service (thats a joke) today and asked why they just dont replace it. Their new product warranty is a repair warranty only - way to stand behind your product.My modest calculations are this washer cost me a total of $1,700 so far; I bought it for $650. If I were a consumer in need of an appliance, I would not buy Electrolux. If I had done my homework, I wouldnt have bought this product for $250. At least my life is consistent. I owned a Fiat when I was younger and it was a piece of junk and now I have another Italian piece of junk.

I purchased a complete set of ICON Electrolux appliances just over 10 months ago. The first time we used the dishwasher, the control panel kept displaying a code 11 that indicated a drain valve issue. I contacted the customer service department and they referred me to a service company to come and review the issue. The service tech had no idea what he needed to do, and advised me that it was not an issue with the appliance, but an installation issue and advised there was nothing he could do. I then contacted a plumber at my own cost and was advised by a 25-year experienced plumber that there was nothing wrong with the installation and to contact Electrolux back to get a second opinion from another service tech. I contacted Electrolux back and after many complaints, they finally sent a different service company to review the product.The new service tech finally advised that the issue was due to the faulty computer board, which he advise Electrolux to replace. Electrolux then advised that the dishwasher I purchased was no longer available and the store which I purchased from gave me a refund. I then decided to give Electrolux another chance and purchased their product. Recently, I used the self-clean on my Electrolux ICON stove and when the self-clean was complete, I opened the stove and noticed the door window had dirty film in between the glass and there were two size toony marks on right and left side of the door. I wiped it with a damp cloth and pieces of the material started chipping off. I sent an email to their customer service department and they advised there was nothing they can do as their guarantee only covers working parts and not visual ones. I could not believe that I received such an email from a high-end company.

Electrolux Dual Fuel defective Oven F15 motherboard - To begin, the word motherboard defines the perfect depiction of the defective range (item/product) the Electrolux company manufactures. I recently purchased a home that included a 30 slip in Electrolux dual fuel range that the previous owners had originally paid over $2,900.00. Having seen the wonderful Kelly Ripa television commercials, I figured the product must be good if she endorses their products. Within 2 months of having lived here and using the stove, the F15 code has flash on the motherboard of the range which then also shuts down the use of the control board. Doing some investigation, I learned that the previous homeowner had already replaced the motherboard 2 times previously since owning the range. Now into the two months of new home ownership, I am glad that I had taken out a homeowners warranty to cover repairs in the new house. I just got back from Best Buy and hhgreggs to price out a replacement range and was shocked to see Electrolux continues to produce the same style range (which at hhgreggs price was over $3,000.00). Thank God I had my homeowners warranty to replace the motherboard until I find a new replacement range and dump this inferior product. Kelly Ripa... You sold customers down the river with a BAD product that is not backed by the company making it.

My Electrolux refrigerator broke down in less than 5 years and needed a control unit. Electrolux claims that they do not have any control units for me. Their solution was to buy a new one. Buyer beware. If you buy an Electrolux product, you may have to replace it if it is need of a part as Electrolux will wash their hands and claim you need to buy a new one.

Same story as many other reviews. Bought a new Electrolux fridge online at Home Depot Canada. Was dropped off and after 24hrs I noticed ice forming in freezer. I called HD and after 4 attempts to contact the service repair place I finally had someone come and tell me the fridge is faulty and I now need to call my local HD to get a new one. After MANY calls I was then told to call HD head office, then was told to call Electrolux direct, then was told to call back HD H.O. - my head was spinning SO MUCH from the royal runaround. I am STILL waiting to get this dealt with. Keep getting promised I will get called back and NEVER once been called back. Ive spend hours of my valuable time chasing this around and sitting on hold. Like others have said I will NEVER buy another appliance from Home Depot NOR will I EVER buy an Electrolux product as their after sales service is non-existent!

Purchased dishwasher 9/07/15 from Home Depot. Delivered 9/21 - machine would not turn on. 9/24 - second machine delivered. Called the week of October 5, 2015 appointment set for October 19th for repair - will not drain. Called week of October 26th, 2015 - for repair for the same drain problem. 2nd repair appointment set for 11/10/15. After repairman left - I ran a cycle - and still not draining. Called Electrolux for a third repair and was told that it would take 2-3 days to find a repair servicer. Still waiting for a call back and a repair date & time.

Microwave (Model # EI30BM60MSA / Serial # KG42833822) I purchased a newly constructed home on 03/04/2015. I paid an upgrade charge to have Electrolux appliances installed in my kitchen. I received a one year warranty. Six months after owning the microwave the door handle broke off upon opening it. There are two non-body building adults and no children in the house. It was covered under warranty. A technician was dispatched. He was unable to replace the door handle and had to replace the entire door (destroying my wall in the process). Six months after that, the same thing happened with the door handle breaking off. No coverage as warranty expired eleven (11) days prior. I called Electrolux customer service and spoke with a supervisor. Although polite, she definitely was reading from a memorized script (really frustrating). She was unable to assist with my issue beyond just sending a replacement door handle. I explained to her my disappointment with Electrolux products and she stated she would make note of my complaint. Amazing.I will reiterate my extreme dissatisfaction with Electrolux products and its customer support. This issue is clearly an ongoing one as it has happened twice within a year. At the very least, Electrolux should dispatch and pay for a technician to replace the door handle ESPECIALLY since the last technician found it impossible to perform. If a technician found it impossible, what makes Electrolux think that a customer can replace the handle? Stand by your products Electrolux.

Bought 20 cuft Frigidaire freezer in Dec. 2020. Did not work correctly after 2 weeks, frosted up. Fan stopped working. Light did not work. Electrolux who now owns frigidaire, sent out service man a week later. After missing with the door the service man said he would have to order a new door and gasket. After several weeks (the freezer had now stopped working) the door and gasket where delivered. The service man never returned or answered my calls. I called electrolux. They sent out a different company. After a few weeks the service man said he would have to order some parts. He did do something with the fan motor. He did order some parts.After several weeks, 3 or 4 I called the service company and they told me that one of the parts was on back order. After 6 months the part came in. A month before I plugged in the freezer and it started working. Still frosted up and no light. The service man returned and after about 30 minutes he said it needed another part. He was not using the part we had waited over 6 months to get. A week later he returned, put some shims in the original door and everything worked right. Not end of story. The new door is still on my sun room floor on a pallet (6ft long). Its now been 8 months, They kept telling me they were going to pick it up. Now they say because its a residence they cant get it pick up, they had it DELIVERED. Now they say its up to me to dispose of it at my expense. I think I am going to try and sell it!

Two years ago bought 4 appliances from Electrolux and all are the worst quality products I have ever owned. The Microwave has been serviced 4 times, the door shattered and the Warranty repair person broke the vent and he said it was not his problem as Electrolux stand behind it. The refrigerator cost $3600 had to be replaced for rust, the stove had sharp edges around the components and they had to send a man to file the edges in my home. The dishwasher simply does not wash the dishes and often simply stays on during the drying cycle. Customer service is polite, but does not have the ability to stand behind their product, so essentially there is no service or recourse for issues. I write this to warn you from buying this companys products.

We bought an Electrolux washing machine, front loader, almost a year ago. It started leaking 11 months into our ownership. Three calls later to Electrolux, we now have had multiple parts replaced and even the motor replaced. Now the technician is telling us that he has to again replace the same part he replaced a month ago. Its complete garbage! A total lemon! Never buy!!

We have a new side by side refrigerator. It is faulty from the manufacturer and Electrolux agreed to buy it back. Unfortunately the consumer has to do all the work. Including get a sticker off the inside of the unit. After multiple attempts the sticker tore in many pieces. When I called customer service they said pour vinegar on sticker for 5 minutes. I questioned how to do this on a refrigerator we are using. He hang up on me. Worst customer service I have ever had. We dont plan on buying Electrolux again.

Bought a new front load washer and dryer from large local furniture & appliance distributor. An upgrade we thought from the used appliances we got from my fiances parents (which should be noted had last 12... yes, TWELVE years). Not even 3 months in and the washer quit. The issue - the flywheel in the back came loose, or was simply not tightened properly when built (HINT - manufacturer DEFECT!!!), and cut deep grooves in the back of the hard plastic housing, so far you can see through it. And it eventually threw the belt off, thus giving the tub no agitation to wash or spin. That was how we discovered something was broken. Completely useless washer. And that is exactly how Electrolux is now working with us (LOL) to resolve the problem. THEY are completely useless!!! Even their local authorized service company confirmed it was inoperable, that it was irreparable AND it was a manufacturer DEFECT. And to further the agony, the apparent leakage of water over probably a few weeks, has caused water damage and mold to the brand new linoleum and woodwork we put into the laundry room as part of our upgrade.And their response - file a claim with OUR insurance company and then see if theyll subrogate. WHY should we do that when YOUR APPLIANCE DEFECT caused the problem?! I say again, Electrolux is completely USELESS! NEVER again will we buy ANYTHING Electrolux. We thought these new washer & dryer were a dream, but now has turned into an incredible nightmare!Hey Electrolux, heres a noble idea... Stand behind your products and take care of the consumer and maybe even small problems will be overlooked and youll get a better reputation. NOT with us mind you, that is utterly shot to heck! Completely useless!!! In closing, AVOID ELECTROLUX PRODUCTS AT ALL COSTS! Save yourselves from the insanity and stress. Weve been hassling with them almost 3 weeks now and no washer. They are a horrible company to deal with. Thank you for reading.

We bought the Electrolux washer and dryer that said it had fast wash and fast dry. We were planning to buy Samsung as we had this brand before and it worked great. We went to Bad Boys and they persuaded us to buy this brand mainly because of the fast wash and dry features. The washer was fine but the dryers fast dry feature does not work at all. Garbage. We told Bad Boys that we were not happy and they sent someone to take a look. They said that there was nothing wrong with it and that that is how it was. Neither Electrolux or Bad boys did anything further to help us. We spent over $6000 in appliances and no help at all regarding this issue. Terrible customer services on both parts. We will NEVER ever buy this brand again.

Bought a kitchen full of Electrolux Products. Ice maker in frig has never work and 6 repair visits that has not changed. Drawer Frig has had the wire harness to the control panel replaced twice. Dishwasher has stopped working 3 times and all the program lights flash. Turning the power off for a day will reset the control panel for awhile. Am sure that wont work forever. Electrolux knows their ice maker design is bad. How many upgrade kits does it take to figure that out? The repair man that Elextrolux sends is never on time. Today he was going to be here between 10:00 and 2:00, arrived at 4:30. Products and service are terrible. When you contact Electrolux for warranty service, they ask you to take a survey and give ratings. If you checked the box to have Electrolux contact you, dont wait too long, they wont be calling. Do yourself a favor and buy another brand.

My husband purchased this dishwasher from Home Depot a year ago. From the day it was installed, it has given us nothing but problems. If a dishwasher had the power to ruin a persons day, this is the model that would do that. The electronic display never works. Just never works. Push them all day to try to start a load of dishes and you get nothing but beeps. You cannot simply push the type of load and hit start, as most dishwashers allow you to do. Its all computerized and nothing works. When we finally do hit the buttons enough times to get the machine to start, it runs a cycle and the dishes come out the same as they went in - not cleaned at all.Weve called Home Depot... Weve called Electrolux - all to no avail. Electrolux sent out a serviceman who did nothing. They wouldnt accept a return for this horrible machine, yet charged over $1000 for it. Im just waiting until my husband says we should just start over and buy a new machine. He chose this one himself, so Ill probably be waiting a while. Ugh. So frustrated.

I got a double door Electrolux refrigerator this year. The day I got I have issues on cooling too much and spoiling things. I have complain thrice in this six month. I am not getting a solution. The worst service and worst fridge I ever seen.

I dont recommend Electrolux appliances. Cant reach anyone at Electrolux. Dealer (Ferguson) not helpful. No washer now for a month after spending $900 on repairs. Tech said not repairable due to circuit boards.

It is infuriating that a company does not stand behind their product. The interior of my Electrolux refrigerator is falling apart. The plastic supports are cracked and broken, making the drawers sit askew. Freshness of food? I have spoken to customer service twice... no help. When requesting to speak to a supervisor, I was kept on hold for lengthy amount of time only to be told that no supervisor would come to the phone. No supervisor will come to the phone? Customer service?I have been told by numerous appliance retailers that Electrolux appliances are plagued with quality issues. I purchased $10,000 in Electrolux appliances in 2012. Yes, the warranty has expired. But this is NOT acceptable. The interior portion of my refrigerator should be replaced... no questions asked. That is brand support and customer service. Own the fact that there have been ongoing issues, and work to maintain a loyal customer base. That is good business. I am a business owner. I would expect my employees to take better care of my customers. ELECTROLUX should be ashamed! I feel a responsibility to share my feeling with whomever will listen. Its infuriating. You have certainly lost this customer and I feel obligated to spread the word!

About 3 years ago we remodeled our kitchen and purchased the top model refrigerator that Electrolux had to offer. Within a year, they replaced the entire refrigerator for free because the ice maker could not be repaired. After owning the second refrigerator for a year, we began to experience problems with the ice maker again. We had to pay $250 to have the ice maker replaced. Now, another year in, we are having issues again. The ice maker has stopped producing ice again and I have had to call a serviceman to come and repair it. This is really frustrating and disappointing. I would never purchase nor recommend an Electrolux refrigerator again. Call Electroluxs customer service was fruitless.

We bought this unit to replace a Jenn-Air 5 Years ago. After 18 months, the oven racks both stuck. I removed them and cleaned thoroughly. They still are balky and have frozen again. WE do not bake or roast more than once or twice a year. This is unacceptable. After paying $2300+, we expected more. Very disappointed!!!

After 1 year of operation the big burner failed - replaced in extended warranty. After 3 years of operation we werent able to completely insert the Fully extendable Luxury Glide racks thus not being able to close the door. Not covered by warranty as acc. to Electrolux this is not a functional part. Strange - how is an oven with open door fit to purpose? We replaced it by a usual rack. After 7 years of operation the ceramic top separated itself from the frame - the silicon layer around the ceramic top sticks on the ceramic top but not anymore to the frame.

I contacted Electrolux because a bad smell was coming from the drain pan, since this was the first time I ever had this problem. When I tried to pull the drain pan out to empty, it was to my surprise that the pan would not coming without taking the fridge apart. Since this was a manufacturing defect I would think they would offer to take care of the problem. But I got an e-mail from customer service to tell me to lay on the floor and stick a rag into the pan to empty or use a turkey baster. Since I am 66 years old and a stroke victim that is not an option for me they refuse to do anything. I contacted Lowe’s where it came from, their customer service offer no help. Sorry I have vision problems so caps are the only way I can see what I write.

I bought a ** Refrigerator and Washing Machine 5 years ago when I built my house. Both are broken. The fridge leaked water all over the floor causing the base cabinets in the kitchen to suck up the moisture and ruin them. The Washing Machine needs a new circuit board. How does a circuit board fail after 5 years? Incredible. Stay away from Electrolux.

We purchased a stackable dryer from Electrolux in August of 2016. 2 years and 5 months later the motor stopped working with normal usage. We spent $420 to replace the motor and today, almost exactly 1 year later, the motor stopped working again, same code same issue. I called their customer service and they are offering to sell me the part for 50% off plus labor and diagnostic costs. They will not take any responsibility for a defective, useless, and very expensive LEMON they have sold us. THE WORST PRODUCT EVER! DO NOT WASTE YOUR MONEY ON ELECTROLUX PRODUCTS.

Don’t invest in any Electrolux appliances! It’s way too expensive and not well made stainless steel material. In less than a year the plastic around the pullout drawer broke. When I called inquiring about it, they told me I have to replace the entire drawer that would cost me over $700. The front of the refrigerator is rusting. The inside door panel is rusting and leaving yellow stains. Terrible company to deal with.

After buying a Sears top mount refrigerator several years ago, which was made by Electrolux, we had a service technician confirm that we are missing the connecting drain tube that would have routed the dripping defrost water from the freezer to the drain pan. Because the leaking only occurred sporadically, when the freezer was defrosting, it took us awhile to figure out the problem. The insurance company for Electrolux, (Sedgewick), wouldnt look at our claim, however, unless it was verified by a Sears service tech at a cost of $96.00. We are measuring 1-4 oz. of water daily that we are forced to collect in a cup, and empty daily, to avoid any further damage to our cabinets and baseboards. The replacement part is approximately $50.00 with at least 4x that amount in additional labor to attach it.This is unacceptable; that part should have already been attached when we bought the refrigerator. We are already out $96.00 for the service call that accomplished nothing. I specifically indicated to the repair center the part that we needed and this information was never passed on to the service tech. When we documented our complaints to Electrolux, a very unhelpful, and unfriendly Claims Representative made it clear that there was nothing they would do for us. We understood that because of the age of the refrigerator they wouldnt replace it, or pay to repair our damaged baseboards, but we had hoped they would at least reimburse the service call. Rather than spend any more money on this refrigerator we are going to replace it and never buy another Electrolux product.

I have a high end Electrolux refrigerator that is only 5 years old. The ice maker rusted through the back of the refrigerator and a softball size lump of ice was sticking out of the rusted area. The repairman stated the refrigerator was not repairable, he notified Electrolux and stated Electrolux would make good on it. Electrolux offered a 20% rebate on my next Electrolux refrigerator purchase because of the age of my refrigerator. My refrigerator is 5 years old. A refrigerator life expectancy is 14-17 years, making the average 15.5 years. My refrigerator lasted less than 1/3 of the average expectancy and I expected Electrolux to give me 2/3 off my next purchase.They stated my refrigerator was past warranty. Well Electrolux, this was a KNOWN manufacturer’s defect and you allowed the warranty to expire without informing your consumers. I bought Electrolux because I believed you to be upfront and honest and to stand behind your product and most of all to do the right thing. I couldnt be more wrong. I will never buy from you again and that includes your Frigidaire brand and I will be sure to let everyone I know and even strangers that you do NOT stand behind your product and are deceptive by not disclosing manufacturer defects to consumers at every opportunity.

We have had to replace the upper inside blue liner twice as the porcelain or wall burns totally through. This is a $3000.00 plus oven and we now have been waiting over three and a half months, as ELECTROLUX has them on backorder.

We purchased an Electrolux refrigerator in 2008. Thirteen months later, the ice maker broke and could not be repaired. We were told that the warranty was over and that they would pay 1/2 toward a new refrigerator. Since we werent about to shell out $1,500.00, we complained to the Electrolux rep and he ended up getting us a new refrigerator. However, we have had seven service calls on that appliance in two years! First of all, the doors werent aligned, then there was a leak in the back of the unit because it was never sealed at the factory. A new ice maker was installed, then all ice compartment gaskets and housing were replaced, the freezer gasket was replaced, etc. Because of all of the problems, the company did give us a one year extended warranty.

I will NEVER buy another Electrolux product. Its too bad I wasnt wise enough to check reviews before buying. Almost from the start I had issues with the ice dispenser. After many phone calls & service calls, at least 5, after changing celluloid, main board, ice bucket assembly, they sent 3 incorrect ones before I got the correct one. Mind you they had the part #, after taking at least 4 days off from work to be home for repair tech, I am now close to spending $700.00 in parts. (Oh, they give a 20 percent discount on parts that I have no way of breaking, a celluloid, that takes about 20 minutes to get to?) Main board? Really? I now have the pleasure of a sporadic high temp 58 degree refrigerator & again no help from Electrolux. They use cheap parts & dont stand behind their product. NEVER AGAIN.

I have an Electrolux ICON dishwasher. I have had it for a couple of years. The dishwasher started out quiet when I first got it, but it got noisy later. The control panel had gone out and in order to repair it, I would need to pay between two and three hundred dollars. This is a very expensive stainless steel dishwasher. I will never buy Electrolux products again.

After two months of ownership I dont have a single gripe. My dishes get clean and its extremely quiet. The silverware tray is fantastic. I can put all my flatware on top and have a ton of room for pots and pans in the bottom.

We have a Electrolux refrigerator, worst product I have ever owned, a few yrs after we bought it had to replace control panel, $600, now ice dispenser doesnt shut off and spills everywhere, oh and water does not work. DO NOT BUY THIS PRODUCT OR FRIGIDAIRE WHO IS OWNED BY THEM.

UPDATE: the company finally sent me the replacement gasket and the washing machine was repaired.

Filed a complaint on 3rd November 2014....the service team arrived a week later and took a part away. So I am not able to use my fridge till today. Today is 11th Jan 2015..and yet no response from them. Everyday we call they say, the company has no spare parts yet. A company that requires more than 2 months to repair does not deserve to sell its products at all in the market.

Induction oven has been broken more than it has worked. They have a terrible repair company come out to fix it. I have to wait for a different part to come in each time and the part never works so I have to go through it over and over again. Didn’t have a stove for two months. They finally get it working then it blows again. Still will not replace. Will never deal with Electrolux again.

We had to create space on our kitchen counters and decided to use the area above our stove. We had the small cupboard presently in place cut done by a few inches, removed the old range cover, and installed this microwave/ convection oven. Because of the convection oven, we are able to have three ovens at that location. We have a GE double oven with the control board on the front. Sometimes we use on of the stove ovens as a warmer, which we do have the space to add.

We bought a counter depth french door refrigerator with the ice maker in the door. From the very beginning we have had trouble with the ice maker. They repaired it twice and it still did not work. The last time my husband called, they said they needed to order a part and we never heard from them again. We finally unhooked the water to the fridge. When Sears sent their extended warranty offer, I wrote them a letter and told them that I would not buy their warranty due to the fact that the refrigerator was not repaired by Electrolux, and Sears did not assist us in any form, so why would I purchase an extended warranty. Now, the seal on the freezer failed. We have never gotten any satisfaction from Electrolux or Sears concerning our refrigerator. So today when I went out to buy my new cooking range, I absolutely ruled out Electrolux. I will never do business or buy an electrolux product again.

12/19/2011 purchased Electrolux washer & dryer from local appliance dealer, over $1600. Shortly afterward, problems with washer spin cycle & door lock. Local dealers authorized repairman made multiple repair attempts, problem unsolved. Dealer said WE had to contact the factory! So much for the local dealer for good service. After back and forth with factory, they agreed to replace washer with a new one. 2013 the dryer heater element failed, replaced under warranty. 2014 dryer heater element failed again. Warranty expired. Again, no help from local dealer, and no help from Electrolux. 2014 dryer motor making noise. No help from local guy, Electrolux will send a motor for half price. The second washer still has problem with spin cycle, rebooting by unplugging seems to reset and resolve the problem, so far. I mistakenly expected, after investing in new high end appliances, I would enjoy a few years of trouble free service. Wrong!

Do not buy Electrolux period. The worst quality of materials used and shared as like they are the best. Less than two years the microwave doesnt work, refrigerator has all plastic from doors is getting powders out. When called for help was denied every time. Please buy perhaps the cheapest brand possible but never never buy Electrolux. They should be ashamed and I do they do manufacture with better materials but again I will never recommend or buys such a ** brand.

We had raised an request for Installation, on 22nd Feb. When the representative came to our home on the same day, Since there was no electric power, he showed us the usage of it, but we have not switched on it. He also given his contact number to call if any help is required and the request been closed. We had tried to switch-on it once we got power supply, but we are unable to switched on the microwave oven, call the representative he ignored our call, and the next day 23rd Feb, we repeatedly called him, he did not picked the call or returned to the call.I made another request on 23rd Afternoon to customer care, request number **, no one has came till 27th Feb, hence we made another call to the customer care to check the status, and the executive given us another request number and they had cancelled our previous request. Till now we have been just waiting for the executive to come and do installation. Worst customer care service, never seen such so far. Learned not to buy any Electrolux products any more.

We have been in our home for two years and both the Electrolux microwave and dishwasher don’t work. The dishwasher was only used a few times. I would never recommend these products. The repairman came out which we had to pay and he said these products are cheaply made. It’s unbelievable that we have two products only 2 years old and they are trash!

My preference is NO STAR, but thats not an option. I paid $263.95 for an extended warranty only to have the tech come out and tell me the unit (refrigerator) was built defective and would need to be replaced. I waited a couple of days and received an email letting me know I need to contact the delivery company and pay an additional $169 to have the defective product removed and deliver a new unit. Electrolux sells you junk and wants more money to replace it. I called the delivery company and they are telling me, your unit is here, but its on hold. I asked the person on the other end of the line, so now what? The response was, Call Electrolux to find out why its on hold.So I call and the person tells me he wants to contact the original customer service person I spoke to and figure out whats going on. He asked if I paid the $169 and I told him no. He confirmed my number and said he would call me back. 3 hours later no call, so I decide to call Electrolux back to see whats going on. I wait on hold for 15 minutes because of the heavy volume of calls. The customer service rep answers and I explain to her whats going on and her response is, they must have gone home for the day is why I never heard back. This is NOT CUSTOMER SERVICE! She tells me she needs my consent to release the product and I will pay on good faith once the replacement unit is delivered. I call back to the delivery company and tell them what I just did and now they are telling me, No, we do not take payment and I need to call Electrolux! I told her this doesnt make any sense and the woman said she will send Electrolux non-customer service department an email to figure out whats going on. I asked if I could at least get my name on their delivery schedule and she said no, as long as the product is on hold she cannot do that and here I am, SUPER FRUSTRATED and have no idea whats going to happen next. I will NEVER BUY from Electrolux again and will NEVER RECOMMEND them to anyone. I hope this gets out to as many people as possible and makes some kind of sense.

Two stars is too high but Im past angry, just very dissatisfied with my Electrolux appliances. Ive had major problems with my dishwasher. Within several months and after numerous replacements of the control panel, I was already on my third dishwasher. Its working now but it does a questionable job of cleaning. Some of the dishes come out dirtier than they went it. My inexpensive GE did a better job and in ten years I never had a repair issue. The dishwasher now just sits there looking pretty as Im no longer using it. I love my induction range... when it works. At 23 months not one, but two control panels went out. Electolux agreed to cover parts which Im told would have been a couple thousand. I paid a few hundred for the service technician. Repairs took approximately six weeks. Before and after the replacement I find myself making frequent visits to the electric control box to flip the switch and wait while the range reboots. This is extra irritating when I think food prep is almost done only to find the range top or oven is not working. Between the dishwasher and range I estimate Ive had 18 service calls. Each one of them forcing me to take anywhere from two to four hours of uncompensated time away from work. Ive not had any major problems with the refrigerator except that its poorly designed. When you close the freezer drawer, ice slides over the back of the container preventing the drawer from closing. We keep a yardstick nearby to slide the ice out as the opening is too tight to reach our arms in. Guests have needlessly apologized for closing the drawer too hard. Please! The filters need frequent replacement and are expensive. Our salesperson made no mention of this foreseeable cost. And the darn alarm doesnt work when the drawer is open (because of ice thats slid where its not suppose to) and the ice cream is melting; but it goes off in the middle of the night, screaming for me to come turn it off, when all that happened is the electricity went out for a few seconds. The range hood works okay but its noticeably louder now than when we first installed it. Through all of this Electrolux has been more concerned with the performance of the contracted technicians than with the performance of their appliances. Im at an age where lots of friends are doing kitchen remodels. I tell them all, dont buy Electrolux. Spend your $7K+ elsewhere; And they are.

I ordered a Frigidaire fridge in March of 2018 and it was delivered in August 2018. Frigidaire stated my warranty on the day it was delivered. I had the ice maker fixed 3 times and it has never worked properly. Recently, it wont even turn on. I filed a BBB complaint and Electrolux responded by saying that my warranty had expired.

In September of 2011 we purchased an Electrolux Wall Oven (EW30MC65JS1) as a part of a total kitchen rehab. This appliance also contains a microwave oven and is installed as a single unit: microwave above, convection oven below. Because of construction delays, the unit was not installed until summer of 2012 when it was put into residential service. Within months of the install, the microwave cooling fan would not stop running. Even after constantly cleaning the inside and leaving the door open for 30 min or more, the only way to stop the fan was to throw the breaker switch at the panel in the basement. Finally, after several weeks of this nonsense and a visit from a repairman, the microwave began to act normal. That is until April, 2014: the magnetron went, a $591.35 repair bill. I contacted Electrolux and they sent us a $99 debit card (!?). Yesterday evening I could not get the oven to turn off. About 4 hours after dinner, I went through the kitchen and noticed that the oven was still on. The control panel was showing only the time, nothing else. I turned the oven back on, then I turned it off and waited 30 min. The oven was still on pumping out heat as if it were still warming dinner. I threw the breaker switch at the panel downstairs. I waited overnight and threw the switch back this morning. The oven is now off and we do not intend to use it again. We have kept our designer current with all of the Electrolux problems and she has stopped advising clients to purchase Electrolux products. The unit cost about $3300 in 2011 and has cost at least another $750 to keep going. Given the dangerousness of the last problem with the oven not turning off Ill probably scrap it.

Worst customer service. Dryer just knots everything together and lint catcher seems to grab straps on clothing and rips them off. Cannot get the musty smell out of the washer even with front load washer cleaners. Does not honor the extended warranty. Would never buy anything from Electrolux again.

Defective ei27bs 26js3 electrolux refrigerator: We bought a almost $2,500.- refrigerator November 2012. Within the first year the ice maker broke twice. Now in October 2015 the ice maker is broken again. All they did is offer me $719.73, extended 2 year warranty. That is a joke, since they know theyre selling a defective frige because many people have that ice maker problem. The service techs pointed that out when they replaced the ice maker. Electrolux is selling a defective frige and they should be stopped doing so.

In April of 2015 we purchased a new home from a builder. The builder had Electrolux appliances installed so we went with what they had not knowing what a nightmare that would be! The first visit from a repair company happened within 60 days of being in our home. They ended up removing the refrigerator and giving us a new one because the fridge had a bent frame! The second refrigerator is still in our home and I have had to call and have 2 more service calls. Now, we are dealing with an ice maker that isnt working properly so we have ice building up on the back wall of our refrigerator which pushes the drawers out of their slides. We are now waiting for parts that are on backorder so our repair can be done. No worries, I can keep chipping ice off of the back of my brand new fridge!When you call Electrolux for a repair you end up speaking to people who never give you the same information about how or when the service appointment will happen. Their customer service is a mess and the real joke is that they ask you when you are finished setting up another appointment if you would like to take a survey to tell them how they are doing! Ha! Electrolux products, service and service providers stink and as a company they should be ashamed of themselves for making such crap products and charging so much for them! Do yourself a favor and look elsewhere for appliances. I mean really, how many days do you want to sit home from 8am-1pm or 1pm to 5pm waiting for repair work to be done? Lifes too short for that!

Remodeled a kitchen with all Electrolux appliances (cooktop, double oven, French door/ bottom freezer). Started having problems with the fridge shortly after purchase. After several repairs to the ice maker, the appliance store replaced the entire refrigerator. Continued to have probs with the ice maker = more repairs and thank goodness under warranty. We then moved to another state and brought that fridge with us (it had cost us > $3000). Bought the extended warranty because we had had so many problems with it (aka more money spent). Had to have further repairs done and the motherboard was replaced under the extended warranty.Remodeled our new kitchen with more Electrolux appliances minus a fridge. Over the past 5-6 years we have spent $15-20000 on Electrolux appliances. Wanted nice looking and (we thought) reliable, high quality and dependable apps for our $$$ spent. Have continued to have probs with the refrigerator ice maker - a very moody part/worked when it wanted to!!!Several days ago I took ice cream out of the freezer compartment and it was almost melted. Thought maybe I hadnt properly closed the door (although a signal should sound if this were so). I rearranged a few things in the freezer and made sure the door was solidly closed. No change. The temp gauges on the front panel were still registering 0* for the freezer and 37* for the fridge. A thermometer showed 10*/freezer and 45*/fridge and these numbers worsened over a couple hours. I was lucky enough to have some freezer and fridge space in an older refrigerator to store food products.Today the appliance repair guy told me that there was a freon leak in the ice machine and could be repaired for ~$1000. But being an honest guy he said the best thing to do was to take it out back and shoot it and forget about putting more money into it. The prob would probably happen again and again. We are going to purchase a new refrigerator- NOT ELECTROLUX- NOT EVER AGAIN!!!! The Electrolux Customer Service Dept was going to give us a greatdeal of 30% off of parts - ordered from them of course!! Thanks but no thanks. After spending so much money on Electrolux already I am angry. Does anyone know about any pending legal action against Electrolux? After reading reviews, I am certainly not an isolated case.

Warning to everyone who has been considering the purchase of new appliances. DO NOT BUY ELECTROLUX. DO NOT BUY ELECTROLUX. DO NOT BUY ELECTROLUX. Nothing has worked correctly nothing. 5 months ago we bought. Still have no stove and intermittent dishwasher.

I have had so many service calls (10+) due to the inferior quality of my Electrolux French Door Bottom Freezer ice-maker, I cant even count them. Thank goodness, I purchased the extended warranty, BUT the inconvenience of having to call for repair, doing without, and waiting for repair to come fix is extremely frustrating. I will be happy when this piece of junk is out of warranty as I will gladly to forced to purchase a new one........ NEVER an ELECTROLUX product!UPDATED ON 04/17/2015: I am on my 2nd Electrolux refrigerator. This 2nd one is only because it was a replacement for the 1st one due to its poor performance with the ice maker. Now, there is trouble with the ice maker on this one. I am awaiting for the part that is supposedly a fix. The part was ordered on 3/30 and is supposed to arrive at my home. Then, I am to call for the repairman to come install it. Going on 18 days and then call and wait for the repairman to schedule... REALLY? With all the trouble I have had along with many, many other people who have had this refrigerator, I would NEVER choose another Electrolux refrigerator. They should have stuck with making vacuum cleaners!!

Double wall oven, undercounter ice maker, fridge, dishwasher and six burner cooktop. Problems with everything except the cooktop. Finally had to threaten contacting state Attorney General. Most have complaint forms online. I agree that they rely heavily on you purchasing an extended warranty.

We got all Electrolux appliances for our new house. First the washer door came broken so it wouldnt close. They almost refused to fix it because I called them 2 months after it was delivered. We moved in after 3 months of closing the house because our appliances took so long to come and they all came on different days and then installing them took time. Anyway they fixed the door and then it started leaking causing water damaged down to the main floor. This was within 1 year.The stoves motherboard is not working anymore so we cant make use of the oven. The stove top is gas so at least that works. This happened within a year as well but we called one day after the 1 yr warranty expired so of course they wont fix it. Now 2 yrs later the otr is not working. Theres no power in it. Dont know what happened. Basically, dont buy electrolux!