I have a Fisher Paykel dryer that needs repair. Called Fisher Paykel to find an authorized service tech. Turns out the nearest repair tech is 3 hours away. Before you buy this brand make sure they have a repair tech in your area. Useless appliance if you cant get it repaired.

The inside of the glass door was broken for no apparent reason, the parts department are now charging £250 for the privilege of getting a new glass that fits. This oven does not get a lot of use. In terms of size its great but I really resent paying so much for a spare part...15% of the purchase price doesnt seem reasonable to me. The service department are given the horrid job of dealing with these issues with no flexibility in how they handle them. The dishwasher drawer is really not a good idea for anyone who has anything other than mugs and buffet size dinner plates. Be aware that the overall size of this will push your worktop higher that may expect. It has had a rather unfortunate knock on effect for me in terms of the aesthetic, but the main point is it doesnt do the job its supposed to. Great idea... But the result is not good.

This is a turn-around story led by Customer Service Hero named Lisette ** at the Fisher Paykel Office in the USA. After hearing about the experience we went through with Rob who refused to let me speak with his superior and then in spite of my insistence to be escalated went on to tell us that his supervisor/manager doesnt answer return calls. Lisette took all of the details of the situation and undertook to get back to me within 30 minutes with a plan of action. When she called back 20 minutes later, she informed me that she had reached out to the Canadian Service Manager, sent him and e-mail and copied me on it as well. She provided his name and contact information including his cell phone number. Within a few hours, I had received a call from Freddy who informed me that he was arranging for a local service person to perform a service call and that I should hear from him within a day. In the meantime, Freddy and Lisette arranged for spare parts to be flown to the local service company, so that the problem could be resolved on the first visit. To make a long story short, the problem was resolved by very professional local service people from Murphys Appliance Repair in Dartmouth, NS. They received technical guidance and support from Freddy over the phone during their visit - and our problem was resolved beyond our expectations. The leadership clearly came from Lisette and she deserves the recognition and a Customer Service Hero Award for doing so. Kudos to her superiors for supporting her initiative! In the face of a horrific situation, she mobilized her local, national, international team and their partners to rescue a loyal Fisher Paykel Customer, stranded without local service on very high end appliances. For all of this, we are very grateful and share our thanks with Lisette, Freddy, Trevor (and Trevors nephew) and whomever else was part of this chain of support.

Bought this dishwasher 3 months ago, beautiful sleek design that has brought me so much grief! 1st dishwasher installer found a huge dent on the front upon removing it from box. Received 2nd one. Im not kidding, huge dent bottom drawer again! Im on my 3rd, no dent but dishes come out dirty, very noisy and top drawer smells after a day! Come on guys you can do better!

I had Fisher & Paykel washing machine previously and it broke. I got another one because I liked it. I liked the size and I like the new machine. The only negative was waiting for a long time for the new machine to come out with very bad feedback from the company and misinformation from them when I had called about the new machine.

Weve had our washer and dryer for 4 1/2 years and had to call the repairman twice. I have to constantly reset our overheat button at least 1-2 times every week! This is unacceptable. Its loud and does a horrible job collecting lint. I have to vacuum it out weekly as it doesnt really collect like it should. We have to buy a new machine because the cost to call a repairman out plus a possible part is not worth investing in this piece of junk.

I purchased my DCS in 2004. Over the years I had to replace several parts - okay, I accept that high cost of owning a commercials style appliance. February 2019: I began to notice an issue with the oven sensor. I called my service rep who immediately came to check. He indicated that I should get a new oven sensor - if the part is available. Hmmm... Two days later the tech informed me that they were not able to get the part, that I could try to call Fisher Paykel direct. After much hold time I was informed by Fisher Paykel that parts are no longer available for my model. I was politely told that the law only requires them to keep parts for 7 years and after that they have no obligation to do so. The most insulting response, we are sorry for any inconvenience this may cause. Inconvenience? This is not an inconvenience! This is a high end appliance rendered useless for want of a sensor or workaround with a substitute part. DONT buy Fisher Paykel, its not poor customer support you will receive, it is NO customer support you will get.

I have been begging my husband to replace our 3-and-1/2-year-old washer and dryer. The top loading HE washer ties my clothes in knots, stretches them out and pretty much ruins them. It also needs the load rebalanced; sometimes up to 5 times in a wash cycle. The dryer keeps overheating, and I have to tip the dryer up to squeeze my hand under the bottom to hit the darn reset button all the time. Now, the dryer is squeaking and super annoying. My husband is now ready to buy another dryer and let me tell you, it wont be a Fisher Paykel. I just need to work on getting him to throw out the horrible washer.

Fisher Paykel Intuitive Dryer - We purchased a new Fisher Paykel washer and dryer three years ago which was installed in our new home on an interior wall with a straight shot through the roof exhaust pipe. After only four months of using the new dryer, the exhaust pipe became stopped-up with a considerable amount of lint. The exhaust cap on the roof had to be removed to allow access for removal of the lint from the exhaust pipe. This process had to be repeated about every 4 to 5 months since. Since the dryer lint basket very seldom collected lint and had to be emptied, four weeks ago we had the service technician out who determined the lint screen had been torn in numerous areas. Since the lint screen is within an enclosed area, he advised there must be some defect in the dryer lint basket which was cutting the screen. Over a period of time if left unchecked, this could have become a fire hazard. Is there something that can be done to prevent this from happening again? If so, please advise.

DD60DCX7 Dishwasher - Purchased in Jan 2015. Feb, motor fault out for 1 week, waiting for it to be repaired. March, could not select cycle, jammed again, out for 1 week for it to be repaired. March, same problem as last one, cycle jammed again, out for 1 week for it to be repaired by cutting away moulding??? April, same problem, insisted the dishwasher be replaced. New dishwasher in 5-5-2015. June, guess what E9-04 fault, dishwasher out again. This unit has been out of order longer than it has been OK. I need this issue resolved as a $1400 investment in a dishwasher with nothing but faults.

Ive had Fisher & Paykel AquaSmart Washing Machine Model Number WL26CW1 for approximately 7 years now and there has been big trouble. After the 2 year warranty expired it started to have problems. I contacted F&P and a repairman came out within a couple days. He determined that the washer needed a new circuit board (brain) which he would have to order. It took about 6 weeks to get the new brain and have it installed at a cost of almost $250 US.One and a half years after the new brain was installed the machine developed a new problem with the LCD display which is located on the circuit board (brain). Sometimes the LCD display cannot be viewed, nothing shows up in the window. Other times it works fine or it will show the wash selections in a faint image to which I can make a selection. The times that the wash selections are not visible I just count off the selections until I reach the one that I want (yes, Ive memorized them) and the washer will engage and work.However, at the end of any wash cycle instead of stopping the selected wash cycle starts all over and will continue to run over and over and over until I intervene and turn the machine off. Ive been doing this now for almost 4 years. I refuse to pay another $250 US plus to buy another new brain (circuit board) and dont want to buy a new washing machine until this F&P money drain totally craps out.

I needed new appliances for our remodel. We went in Pacific Sales and I wanted a dish drawer dishwasher and thats why I chose the Fisher & Paykel. Its excellent and I love it. I like the drawer. You can split it and it pulls out without having to lower a door. Its functional as far as inside and has all the different ways you can load the dishes.

I purchased a washer and dryer from Lowes. Within a year both needed service, under warranty. The following year both again needed service, the motor in the washer and the board on the dryer. $600 in repairs. Neither under warranty. I spoke with F&P and they wouldnt assist on the repair. On year three, the dryer went out again. I spoke to F&P and they told me to get a repair estimate and they would aid in the repair. The repairman, the only F&P rep in town, told me the units were junk even though they were on their high end. I called back to F&P with the estimate, $250 + $80 diagnostics, and was told, you have lemons. That is the nature of the world we live in. Too bad. I trashed the 3 year old units and replaced with something else. Avoid this company. The units are flimsy to say the least.

Ive had a Fisher Paykel washer & dryer for 8 years and overall happy with it. My problem is the dryer has stopped drying as quickly (taking 2+ hours for one load). Ive called local repairmen and was told they cant repair this brand. I found one in a neighboring town who will come and look at it but will cost a minimum $115 for a service call. Why cant all repairmen work on this particular brand?

The Fisher & Paykel dishwasher is in our RV. We chose it because it would fit in the space we have. We like it very much. It’s a well built nice unit.

About a month ago I purchased a double wall oven made by Fisher & Paykel. I was a little worried by the reviews I read, but I know that more people who are unhappy with their purchases tend to write reviews because they want to air their grievance. I love my FP ovens. They work perfectly. They have about 10 different settings depending on the type of food you are cooking. The ovens work perfectly. They hold the correct temperature and everything I have made in them has come out perfectly. I love that the shelves move in and out at the gentlest touch. No struggle to get heavy pans in and out of this oven. The only thing I havent tried is the cleaning cycle. That was the problem with my Thermador ovens. The high heat of the cleaning cycle burned out the circuit boards---three times. No more Thermador for me. So far I am a happy baker.

You can feel comfortable setting the temperature, spin cycle, etc. according to the booklet that comes with it and you have TONS of sensors that determine if anything unusual is being laundered. If so, the units automatically reset to take care of things. Both the washer & dryer open on top. These are manufactured in Sweden. While a little pricey, they last without any service calls for a very long time and are extremely reliable. The dryer filter is super easy to remove and clean, so it’s no trouble to clean after each load.

My mother had a F&P dishwasher and she loved it very much. Then I had a F&P refrigerator. So when I moved in to my new house that I bought, I decided to go with the Fisher & Paykel again because I really loved that refrigerator. I got the newer model basically the same as the one I had in my apartment.First of all, it’s stainless steel. It’s hard if you have a small kitchen but this one fits perfectly. I love the bottom freezer drawer, and the front of it is so sleek and shiny, very simple. There’s only one thing - it didn’t have the egg carton thing like the little egg rack. And I didn’t want an ice maker so I’m so glad it came without the ice maker. This was the only one that fits the bill. It’s really hard to find nice, counter-depth refrigerator that aren’t humongously wide so it’s absolutely perfect! I love looking at it. I am in love with my refrigerator.

I already had one of the F & P double-drawer dishwashers at our other house before we moved here and we gathered the whole kitchen here. I put a single-desk drawer on each side of the sink and then a regular storage drawer below so I don’t have to bend over. I chose the Fisher & Paykel appliance because I was fascinated by the concept of the desk drawers and design-wise, doing things a little different. And then when we downsized from a 6000 square foot home to a 3000 square foot home, my husband and I both said we wanted to get them again. So we went 90 miles away to get them. We like the new models of F & P appliance compared with the old ones we’ve had in the past. They’re better, and the new ones are so quiet. We just love them.

I have had my Fisher Paykel Dishwasher for about 10 years. I absolutely love the concept of two drawers for washing dishes since I always have an empty washer that I can load. But I have to admit I have not been 100% satisfied with the unit. The top washer has always had issues and I have had it serviced almost every year for the last 10 years. Most of the time it will beep and stop running through the cycle for no reason. And even when it does run through the cycle, some of the dishes will need to be run again. It is not always super clean as I would expect from a good dishwasher. I am told that the newer models do not have the computer at the bottom of both drawers, which causes it to short circuit a lot. I hope the newer models are better at cleaning the dishes than mine is.

We purchased all new appliances in the spring of 2011 for a newly remodeled home. FISHER PAYKEL washer started to malfunction in the same fashion described by hundreds of people on this site and others like it. Long story short most recent service call tech concluded that several parts were required to repair washer. With the $100 service calls factored in the repair cost exceeds the $1000 cost of the unit.

We bought a Fisher & Paykel built-in oven and microwave. My wife primarily heard about the DCS stuff over at America’s Cooking School. Then she looked around a little bit and thought they were a little better quality than the things we had, and some recommendations she’d seen. We’ve had the oven and microwave since June and it’s been operational less than half that time. They kept going back and forth and back and forth and they finally replaced it. But it took a couple of months. So it’s really unsatisfactory. We went round and round and round with everybody, the people we bought it from, and we bought it from a very good, reputable store. I don’t know if they sell cheap stuff but we didn’t go through the kind to get any deals or anything. After it first went down, they gave us the name of the warranty service or repair people and they were pretty helpful. I talked to Fisher & Paykel numerous times. They talked a pretty good game but they kept saying that a local rep would get a hold of me and work to resolve it. And I haven’t heard from him yet. He’s a phantom, I guess. It was not very good. A part broke, they replaced it; it never did work right even with that. They came out and Fisher & Paykel told them to replace it again which doesn’t make any sense at all. But they did and it broke again and they never did work again. And it took them weeks to decide. After several months, obviously, and a lot of phone calls and other stuff, they finally replaced it. We cook a lot but in the summer. We don’t use the oven as much as in the winter. So it’s been fine the three or four times we’ve used it. We use it every opportunity because my wife still don’t have confidence we will have an oven for the Thanksgiving crowd. I think their customer service is atrocious. They never called back. They sound good when they take notes and say, “We’ll send it to the local manager and he’ll contact you within 24 to 48 hours.” And that’s two to three months ago. But the unit is beautiful - it works very nice and fits perfectly for what we want. It matches the size of the kitchen. It has all the good stuff but it doesn’t matter much if it doesn’t work.

Every white towel we washed, including high quality ones purchased this year, has developed holes. To be sure that we weren’t adding too much bleach, we have only filled the bleach dispenser half full and diluted it with water to the fill mark. We are about to throw this washer out and get a different one. Another thing we don’t like is that you can’t fill the tub with enough water to just soak things.

In most ways, this range is just what we hoped it would be, but the noisy fan that blows oven-cooling air across the burners whenever the ovens are heated over 300 degrees leaves us dissatisfied with this range. We have an open kitchen/dining/living room and the fan noise makes us avoid using the ovens if we have guests or just want a quiet evening. The good points for this range are many, however. We love the griddle and use it almost daily. It has even heat and very sensitive temperature control. Likewise, the burners are very nice. The simmer is just wonderful, just warm enough to keep a sauce warm but not hot enough to burn. The high range heats water very fast cutting the time for heating pasta water or bringing canning water up to temperature. Cleanup of both the griddle and burners is easy with the sealed cooktop. The grates are heavy and secure. Its easy to slide heavy pots across the cooktop. We bought a two-oven model for big family gatherings, like holidays. It is so disappointing that they are so noisy. So, overall, we really can not say we are satisfied, although we feel that the range is well made and otherwise well-designed.

Purchased a Fisher Paykel dryer in Feb 2013. Six months ago we started getting grease marks on our clothes. I contacted Fisher Paykel and after MANY calls (when they did return my calls), they concluded that I needed to turn the reversible drum off as that was causing issues on these units. I did so, and continued to have the same issues. After going back and forth, Fisher Paykel said there was nothing more they could do. They didnt even send out one of their techs to look at it. So, $700 later and using the dryer for 2 1/2 years, Im out! I WILL NEVER EVER PURCHASE ANYTHING FROM FISHER PAYKEL AGAIN!! SHAME ON YOU!!

I have a number of friends who had had Fisher Paykel in kitchen remodels. I heard good and bad, and my designer recommended it once we got started with the kitchen. He said Fisher Paykel made all the dishwasher drawers for everybody else. So we might as well go with the one who makes the most of them. I have a full-sized dishwasher to handle everyday other things but I wanted something just for little things throughout the day that build up in the sink. When I saw them, I was very impressed and I was extremely pleased with it. I like that it holds everything and its easy to operate. This was my first purchase of a Fisher Paykel. I had problems with it in the beginning. I dont know whether it was related to the person who installed it or the way that it was installed. Every time I went to use it for the first two weeks, I got an error message. We finally figured out that it was pushed too far back in the cabinet and it was pushing into the waterline every time that happened so it was causing the error message to tell me that it wasnt connected. But I like it now a lot.

I purchased an F&P washer and dryer in April 2004. I made this purchase based on strong recommendations by friends and relatives. The washers control panel went out twice in the first year. Both times, it took a couple of weeks to get a replacement. The technician from the appliance store told me this was the norm with F&P parts.The dryer has always taken an excessively long time to dry our laundry completely, and the lint collection is very poor. Now, eight years later, the control panel is out on the washer again. The appliance store where I purchased them no longer carries this brand. I am debating whether to scrap this washer or try to have it fixed. I am very dissatisfied with this brand. I sure thought I could expect more than 8 years out of them for the price I paid to buy them.

I bought a Fisher & Paykel washer and dryer in 2012. Since then I have had to have the dryer repaired 4 times and it just quit again. I wish I had never bought them.

I have had the Fisher&Paykel Top Loading Dryer Model DEGX2 dryer since 10-2007. I had no problems with it until 3-9-2011 (bearings replaced). On 9-9-2011, dryer would not heat. Since then, I have had (as of 5-18-2012) eleven (11), under extended warranty service, calls for same problem. Dryer begins to leave clothes damp. I can see lint build up within lint scraper module (lint basket sits in this and it is not part of customer use to remove screw and module to clean lint that is not properly taken into basket). This module has been replaced and the new one had sticky residue all over it when I had no drying problem again. Warranty Company (Lowes) says the visits are a maintenance problem saying that I (the user) am not removing lint. (I do I empty the basket.) Nowhere in the users handbook does it say to take the lint module out and remove lint. This module is difficult to fit in properly; I have watched different repairmen have problems. This dryer is a pain. I paid a lot of money for it and it does not appear that the warranty company is going to back up replacement/refund due to how the repair visits are reported. I had this dryer for four years and until the bearing problem it was fine. I am angry. Do not buy Fisher&Paykel. Do not use Lowes extended protection plans.

I had a side-by-side fridge removed and I only have so much space in my kitchen and nothing else would fit except Fisher Paykel (although later I found out that Whirlpool also has one this size). I really like the bottom of the unit as it is and couldn’t care less about the bottle chiller or the quick freeze or whatever that is and the water dispenser is also okay. However, how could they make a fridge without any place to put lunchmeat? There’s no deli drawer! Our two drawers, they’re not for lunchmeat; they’re for putting lettuce or whatever. There are two containers on the doors on the top that I’m using one for cheese and one for butter but nothing specific for lunchmeat or cheese. Also, my daughter said she doesn’t like that the doors don’t ever shut, which is true. I must close it, slam it every time. It’s really getting to be a pain. I do think that there is some way to raise the front of the fridge because every time I open the door, it tweets or whatever. It makes a chime that the door is not closed. Aside from that, I don’t know how I’m going to handle that distilling thing in the back (but apparently, that’s only like once or twice a year) and I don’t like that the ice cubes freeze together at times. And they do… I just have to throw them all out. One other thing I don’t like is that fingerprints show so much - they weren’t supposed to.But even though this fridge is from New Zealand and when I have questions I don’t understand them and they don’t understand me (lol), we’re satisfied with it and I think it’s a good instrument. I think perhaps I’m not technologically savvy. If I were more into that, maybe I’d find more efficient use of it than I am.

Fisher Paykel phoned me and offered to supply the parts if I pay for the labor. So instead of $377.85 it cost me $93.00 to fix my washing machine. Im happy with the outcome. Hopefully my washing machine will give me another ten years of service. Thank you Fisher Paykel.

Now as you are now aware, the initial report was due to the fridge freezer over icing around the fan area on the rear panel. In memory all that was fixed was the rear panel. The fan cover/vent was not even replaced and was left without one. I dont believe anything was done about the over icing of the back fan area. Then in late September 15 my customer reports the freezer is still defrosting intermittently throughout the many months, but only occasionally.So in September your serviceman visits and says its the door hinge/latch not closing properly causing the light to come on and thus defrosting the freezer. So he fixes it, then the problem continues. So then he orders new hinge latch parts and replaces it and the problem continues. Meanwhile the month and another month has gone by where my customer has a freezer which is defrosting all her food. Food is expensive and she has 6 children and is pregnant. So by now I have spoken to management in your service department a several times to discuss a fast solution. To be informed nothing can be done except send another service man out to fix it.I requested a different serviceman as he has not been able to fix the problem, always stating it is the door hinge/latch. I think he has been there 5 times now. Your management team advises me the serviceman is the person who decides if the fridge can be fixed or not. If he states it cant then the item will be replaced or refunded. (The technician states he is not allowed to report it cant be fixed. He HAS to fix it!!!) So now we are in December the heat is coming in, xmas food needs cooling and the fridge is not keeping the food cold enough either.The lady is pregnant and concerned she may get sick from food/dairy that is not being cooled effectively. So last week I asked management to send another technician. They said this was not possible but they will instruct the technician to ring the service team to discuss the fridge while he was there, to insure the fridge was assessed correctly. To ensure this was going to happen I, the manager of the appliance rental company, attended todays visit to hopefully finalise this ongoing saga. The technician immediately commented on the hinge/latch again.I reported to him that the new parts he replaced did not fix the freezer door coming ajar when the fridge door closed, because I myself checked the problem the very evening he fixed it. And the problem was not any better. I advised of him having to ring the service team while we were all present. He said he had no instruction to do so. But he did, which was a waste of time because your phone service consistently takes close to an hour to speak to someone. I know because I have had to ring this department many times now.So I communicated I dont believe the door is the initial issue. It may be now as it has been tampered with a few times to fix it. Much to his frustration he started to investigate into the freezer. Oh he reports the fan has been intermittently turning off/ not working, therefore this would defrost the fridge slightly and intermittently. I looked in and the fan area, behind the rear panel was solidly blocked with ice, preventing the fan to turn even if it did work intermittently. He says thats ok we will just order all these parts and replace them in a few weeks.When the fan was reported faulty/broken I believe this was the cause of the very first problem back in October 14 and explains why the freezer has been intermittently defrosting. Your technician said it himself. MEANWHILE the lady is losing all her food (which is expensive), the heat is upon us and christmas is here. AND WE ARE STILL WAITING for a fridge to be working. The lady also wants to be reimbursed for food expenses as her patience has also run out. Initially I wanted the fridge replaced. Now after months of ineffective service, I am expecting a refund as it would be bad business to purchase/rent any of Fisher and Paykel appliances simply due to your warranty service procedures.So what to do now? As it is now heading into the 4th month and I think the 5th visit to fix this fridge, and it is still not fixed, I have no more patience. I will not be ringing anymore to be told all you can do is send the technician out again, to assess and fix it. This seems to be the solution even when the fridge is not being fixed. Please consider this email as a formal complaint to be forwarded to the relevant department. Please also be informed I will be sending this email to Consumer Affairs and providing feedback on Fisher and Paykels Facebook on the very poor warranty service provided by your team.I have been continually bumped to alternative team members whom contradict what can be done about FIXING this fridge. I am an appliance rental company whom purchases a lot of appliances. Under no circumstances will I purchase another appliance manufactured by Fisher & Paykel. I will also be informing the 110 franchisees of the ineffective warranty service your company provides. In our business warranty work costs us time, money and sales!

Just a follow-up to my July 17, 2011 post. I contacted the USA representative and I was very pleased. She arranged a repair at no cost. This was not easy as the company listed was no longer servicing my area, but she was successful. She sent two parts (computer and pump) and the technician just replaced these and all seems on for now. Best part of the story - no cost although the machine is 3.5 years old. Must tip my hat at the FP and the customer service. Thanks to CA for being there, as I feel this blog/posting was influential in getting my problem resolved. Also, the USA representative was accessible, polite, and true to her word.

When we built our home, we thought wed purchase your product. What a mistake. When our dishwasher drawers stopped working, we contacted the local authorized rep who explained that if we didnt use the dishwasher every day, it will not work. What? He said that your dishwashers must be used every day or they break down, all by themselves. So, I will be taking your crummy dishwasher to the dump, where it belongs!

The fridge (no ice or water) has been fine, in fact we bought another Fisher Paykel. But we bought the second one with a side handle. The handle on our first fridge kept breaking off. The technician said the magnets were too strong. You may want to check the pressure it takes to open the door because you can take out some magnets. It costs about $150-$170 Cdn to replace (parts and labour past warranty period). Here are the two old handles of our old fridge which is now in the basement. We are on our third handle and I open it by pulling on the top of the door.

I bought two appliances from Fisher Paykel - a double wall oven, $4K, and a range top $2K. I had decided to buy another brand, but was told in the store, that Fisher Paykel was offering a $600 rebate, for buying two appliances. A wall oven, Plus a cook top, or washer, etc. So I bit that carrot, and paid more for the Fisher Paykel, than I would have for the Kitchen Aid or the Wolf cooktop.I have had to spend so much time to try to receive this rebate. Probably 20 emails, several phone calls, numerous submissions of the claim form. There was some problem with it, every time. In the end, they said, I didnt qualify: because this is for a Wall oven, and cooktop. You purchased a Range Cooktop. Its still the same, it has 6 burners, and the range top style is actually more expensive than the basic cooktop. Its just rubbish, that they dont honor these rebates. I have tried to submit over and over, and it has been so frustrating. I have no idea if the appliances work well or not. But the rebate process does not. Dont fall for that.

I used to have a Fisher & Paykel and the reason I was purchasing something is I just remodeled a kitchen in a newer and different house than the one where I had the other one. I got the two-door dishwasher with the tall drawer. Its ugly. I didnt realize it wasnt the same in the front and they ruined the front completely. If I could have sent it back without paying a 25% up charge for returning it, I would have returned it. Im very disappointed. I have the recessed handle, it used to be all stainless steel, now theyve got some junky plastic in the front and thats terrible. I wanted the tall drawer but I assumed it was the same... it looks chintzy. Compared to the rest of my appliances, Im sorry I bought it. I bought it because its great for doing wine glasses although I find that the spot where the wine glasses go is just a slight bit narrower than what I used to have because Im having a little bit more trouble trying to get them into the slot. The dishwasher works just fine. Aesthetically, they ruined it. And I loved my other one. I just think that they didnt do a good job of remodeling it. It doesnt help the people that paid top dollar, I could have had a Bosch which is an equally competent dishwasher or any others and I chose this one because of the fact that I could do a smaller load so theres some wonderful things about it but the look upsets me.

Lowes told us these appliances were top of the line. We have had nothing but problems with the washer and dryer. They might cost like they are top of the line, but they are the worst brand appliances I ever bought.Thank God for my extended warranty. The washer has been serviced two times in four years and the dryer once. Do not buy these appliances, you will regret it. My daughter-in-laws mother has the same washer and the same problems! What a piece of **.

This was my first purchase. I had a piece of crap of a refrigerator from the 70s before. I chose F&P as it was the only model that fit in the space that I had. I designed the kitchen around the dimensions of this fridge. I got the stainless steel F&P ref and I like the look and the size. The experience with them is good. However, my freezer drawer came off the tracks one time and I had them come out. And it actually came off again. And now, I’m just leaving it. Overall, it’s good but the freezer drawer has a design flaw.

From the day I purchased my washer, it has been the worst appliance that I have ever owned. It broke within the first week. It was still under warranty for 2 more repairs, not out of warranty. It has broken 2 more times. Its going in the trash!

Two drawer unit, quality looking stainless steel & incredible amount of room! No problems, but service techs have told me the unit is a dish sanitizer & not to allow any food particles or it will plug up. Very expensive unit.

This dishwasher has two separate sections, in other words it is two small dishwashers in one. Cleaning quality is very good; however, it is difficult to load the way the racks are positioned. But, I can get four wine glasses with stems to hang in a stable position in each washing section.

Looks great - love the look in the kitchen. Washes the dishes ok but have to make sure nothing blocks the washing arm which is sometimes hard to know until you open the door at the end of the cycle. Biggest complaint is that the machine is SO loud. I am so disappointed that I purchased the unit and would love to replace with a quieter model.

I purchased a Fisher Paykel built in oven model OB60SD10PX1 6 weeks ago. I spelt something on the bottom of the oven. So I started the self cleaning function. The oven over heated during this function and burnt out the motherboard safety switch and door lock. I called F&P. Their customer service representative was given a contract number for a service agent. Waited 10 days for someone to come out to have a look at the oven. Technician replaced the door lock and motherboard but the safety switch is out of stock, and will be another 2to 3 weeks delay. I have done some research on the faulty F216 - and it seems that this is a known fault with this oven. If this is the case shouldnt this oven be recalled? As I have only had this oven for 6 weeks with a known fault you would think that I would be entitled to a refund/store credit.

My old unit stopped working and I bought a Fisher & Paykel french door fridge through the recommendation of a friend who installs appliances. It has a good space inside and so far has been working correctly. I had it delivered and it went seamlessly. They were great. It’s been a great experience so far. We love our fridge.

I bought this dryer (Dryer model DEIX2 top loading dryer) only 5 years ago. The control panel had been failing but I could reset it by unplugging the unit. I bought an extended warranty (thank God) since I cant get a replacement part. Dryer has been deemed un-repairable. I guess appliances should be considered disposable!

Overall were happy with the dishwasher. We just wished it had a dryer built in. But its beautiful and solid!

I bought the Fisher & Paykel top-load washer and a dryer because I dont like front-loads. I got them home and the dryer broke two weeks after I got it. The main component board went out on it. I couldnt find somebody to come out and take care of it. There is no information on what the code represented. And when someone did come out, they didnt have the part. So the store I bought it from gave me a new one. The performance of the machine was very disappointing considering what they cost.

We would like to relay our experience with an FP oven which we have documented with copious notes and repair receipts. Our FP oven OS302SS was put in service in early 2008 and acted erratically from the get-go. We finally contacted customer service in August 2010 when the issues became worse. The same month, repeated repair efforts began, which ultimately resulted in ALL boards being exchanged because of power supply issues. Along the way, it became apparent that the repair companies were at best sub-par, even though during our numerous calls to FP we had been promised white glove service. Some of the repairmen had never seen an FP oven in their life and were consequently in the dark about how to approach this issue. It did not help that some essential parts of the oven were dropped on the floor by a repairman resulting in further repairs (to oven and floor). In late 2010, repair activity seized temporarily since the oven appeared to be working.In February of 2011, another bout of repairs started because the fan and oven light were only operating intermittently. In the course of multiple repair visits and repair efforts, the oven stopped working altogether for periods of time. After numerous phone calls to the FP tech line, the repair company was no longer confident that this oven could be repaired and concluded that it should be exchanged as a lemon. Unfortunately, one of the repairman also got into an argument with the FP tech line (in our presence) resulting in a less than favorable impression of the situation by FP. FP refused at this point to swap the oven unless another repair company would assess the situation again. FP also suggested the local supervisor would get in touch and review the situation.Reluctantly, we made an appointment with another repair company in a neighboring city (since we had been through with all the local ones) that had been suggested to us by FP, but the repairman never showed up. We were never contacted by the supervisor of FP and hence, we’re unable to present our case to him. Based on previous experience with repairs, my wife refused to contact yet another repair company. At this point, the oven still experienced power problems intermittently and also did not hold the correct temperature. We had, by then, purchased a portable countertop oven and we’re able to use it when the FP oven was in-operational. We also learned to adjust the temperature of the oven manually with the help of a digital thermometer disregarding the displayed temperature.In January 2013, less than two years from previous repairs and hence, technically, within the warranty period of these repairs, the oven seized to operate completely. We have since been without the wall oven. To call the experience with this oven a nightmare would be polite. Despite being used sparingly in a two-person household and not once having being used in the self-cleaning mode, the oven has NEVER worked reliably for any length of time. We have been without an oven more often than not and are now faced with purchasing a new oven. The primary problem appears to be that the service companies FP contracts for warranty repairs are utterly incompetent and have, in our opinion, contributed to the failure of the appliance. At some point, we, the customers, were therefore sufficiently worn out from the repair attempts that we essentially gave up and lived without the oven. We deeply regret having purchased a number of FP appliances over the years.

Took months to get appliances and now it is taking months to fix my 5 year old dishwasher. Paid over $2200. A dishwasher this expensive should last longer than 5 years when it is kept well by owners. Both drawers dont work even though only one is broken. Their suggested repair guy said that the circuit boards used to be separate now there is one for both machines, so if one goes, they both go. Neither he nor I were impressed. After 2 months of waiting for part I called to complain and after an hour on hold was put through to customer service, who were supposed to call me back. I did receive a call that day, but could not hear person, I told them and asked them to call back. You guessed it! Have not heard back from this crappy company. Love, love, love my dishwasher drawers, even though it doesnt clean well consistently. Just nice having two dishwashers. If I could find another company that makes them I would switch. This is not a good company. Plus, my oven is so small, my pizza pan would not fit in this oven and the fridge dints terribly. Do not buy this brand. Go with KitchenAid. Maytag dishwashers suck too. My nice, working KitchenAid dishwasher is sitting in basement. But its white, so doesnt match. But I never had a problem with my KitchenAid fridge or dishwasher. Kenmore oven died, thats why I replaced everything. Wrong choice...

I went to the appliance store called Melzen’s Appliance at Glastonbury and they informed me about Fisher & Paykel. Never heard of it before. It was one of the most expensive refrigerators I’ve ever bought in my life - it was $1600. I’m married for 35 years and I’ve had refrigerators before this. I was shocked at the price but had to buy it because of the size (it had to fit into a specific area). I also wanted a stainless and a refrigerator on top. It had so many of the things I wanted. It was delivered November of 2012.I love the F&P refrigerator except I do have an issue with it that I did go back to the appliance store to tell them that when I opened up the door, something came flying out of the refrigerator. I told them, “Look at this piece, what do I do.” The guy looked at it and said, “Oh that just goes underneath the door of the refrigerator, just glue it.” I said, “Glue it? You know this refrigerator is only 6 months old - really?” He goes, “Yeah, there’s nothing wrong with your refrigerator right?” I said, “Correct” “So well, just glue it. It’s fine. Because if I send out a repair man, that’s what they’re going to do and they’re gonna charge you.” So I still have the piece here and it doesn’t impede or impact what’s going on with the refrigerator. I haven’t glued it yet because I’m having a hard time thinking that I have to glue this on my new refrigerator.I like the performance. I’m satisfied, though I’m not happy that a piece flew out on me.

Fisher-Paykel WL4227J1 - We purchased this machine, new, on 9/24/14. The machine worked well for 2 weeks & then developed a loud hum in the pump during the drain cycle. Once I was able to get a technician here a week later, it was confirmed that the pump was defective & needed to be replaced under warranty. Now for the part that angers me... The repair shop called back & stated that it would be another week to get the part, as F/P ships from AZ & that it would take 5 business days to arrive... Seriously? So I called F/P direct & was told that it would be 3-5 business days as the part ships from Huntington Beach, CA. Or, I could contact the retailer I purchased the machine from & ask them to exchange it... but that they were under no obligation to do so. Hello... customer service. Fisher & Paykel should be OVERNIGHTING a new pump to my retailer... not the 3-5 business days they stated as it is a brand new machine. How do they expect me to clean my clothes for the past 5 days plus the next week? Down with Fisher & Paykel!

I was first introduced to Fisher Paykel dishwasher drawers about 6 years ago. They were two drawers placed separately on either side of the kitchen sink. They were really wonderful and I had no problems with them. I then bought and renovated two new homes and put fisher paykel dishwashing drawers in both homes. They are the stacked drawers. Have not had problem with them except the bottom one started leaking and the top one smells horribly of mold. I feel it in my lungs every time I breathe in the air after opening the top drawer. I called customer service and spoke to someone from New Zealand (very difficult time understanding her) who said that I should use let it shine from Home Depot and run it through a cycle. Well this did not help so now I have to endure this terrible mold smell every time I open the top drawer. After this experience I am very doubtful I would ever buy another fisher paykel product.

I bought a FP washer and dryer. The washer had a valve go bad after a few years leaking water and costing me a lot to fix it. The dryer opened during a cycle and spit my clothes out on the motor a little over 3 years old. I was told the repairman never had one apart and did not go to FP repair school. That means I would have to pay him to practice on my dryer. I also thought I was buying a unit that would last for several years. I am waiting to hear from FP and the store I bought it from if there is some type of compensation. I am very disappointed and would talk to anyone concerning my experience, even FP if they would listen.

EcoSmart Washer - I bought this machine from Lowes about 6 years ago and have loved it! No problems, cleans well, etc., until now. I called the customer service number because the machine would not power on. I was told to call one of the 2 approved service companies in Kansas City. Neither one was rated well for their service! Lots of complaints. They would not return my calls. It took almost 2 weeks to get an appointment and the tech was late, rude, etc. Refused him access and called a different company with same day service. Its now 2 weeks after that (4 total, going to the laundromat!). The current company cant seem to order the correct part, are late or no shows for appointments and cant seem to give me a dollar or time estimate for service. I could not be more frustrated. I really liked my machine, but am going to replace it. Service is a nightmare...

I have a bottom mount freezer drawer that cannot open but a few inches. Getting through to customer service has been fraught with games of long hold times, getting disconnected when I ask for a supervisor or info on my repair. As I am in the United States, there is no local customer service. All calls are routed to New Zealand. Emails are ignored. My call records get lost. Nothing on the record anymore. We have no log of your inquiry. Calls to their authorized local repair company go unanswered. A second local company warned me that it would a long time until it can get fixed because they too cannot get through to F&P or their techs or get a hold of the parts. Complete frustration. After reading only some of the reviews here, it seems to be a common complaint. Nice looking product but it means absolutely nothing if it cannot function. No company is perfect and I expect hiccups but the run-around here is incredible. My only recourse is to start recording my conversations with the false promises I am given along with posting a review video on social media showing the drawer problems. My hope is to discourage anyone from buying an F&P appliance as the service when needed (and it will be needed) is absolute garbage. It should not be this difficult to get adequate service.

The last ones I had were the Whirlpool front loaders. I didn’t like them. I’ll never buy a front loader again. We bought from a little appliance store here in Benton. At first, we bought a Speed Queen and it pumped up the water so fast that my pipes wouldn’t take it and it flooded my laundry room every time I would wash. So I called them back and they said they had one that the pump didn’t pump that hard. And we went and traded. They were brand new. I had it about four days and got these which I love. They work great! The experience with Fisher & Paykel went real well. I love it and have already recommended it. My daughter wants one. She likes the fact that the tub is all sealed up in there. Her husband is in construction and he forgets to get nails and things out of his pockets and it just messes all up down underneath hers. But this one is all sealed so nothing can get down underneath there.

My F & P dual drawer dishwasher never seems to clean well. The area under the filter/screen is always full of water and F & P says thats normal. The screen itself needs to be rinsed every several of loads as grease seems to build up on the inside. I run DW cleaner every dozen loads or so and it doesnt seem to help. I am very dissatisfied with this product. I got it so my disabled son can easily reach into the top drawer for loading and unloading and it works well for this purpose but its hardly worth it if the dishes have to be washed by hand after theyve been run through the machine.

I purchased Fisher&Paykel Refrigerator (model E522BRXFD) Oct. 2011 for its look and fit into my kitchen space. It turned out to be a serious mistake. Two years after the purchase, the plastic drain pan of the frig broke, which let water flow over my brand new hardwood floor for days. Not even three years after the purchase, the frig stopped working. The freezer part seems OK, but the frig compartment no longer cools even I put the temperature control dial to the lowest level. I called Fisher/Paykel and the answer was their repair technician was busy and I have to wait for a week for an appointment. Now I am stuck with a broken frig. I paid triple amount of money to purchase this Fisher&Paykel brand when compared with my prior Whirlpool frig, which I used 25 years and never gave me any trouble.

Weve only used a Fisher&Paykel brand dishwasher both in our previous house and the one that we moved in to now. Theres just two of us so we dont generate a lot of dishes so F&P works out real good for us. I have recommended them to friends.

We have experienced unacceptable service delays in getting a repair to our 2.5 year old F&P Washer (Ecosmart). It seemed to work well and does a good job drying out the clothes. We have a Sears maintenance/extended warranty so we had preventive maintenance performed less about 8 or 10 months ago. In mid-November 2011, the washer made an odd noise and refused to spin. We called for service and could only get an appointment for three weeks later (12/6/2011). It was a great inconvenience, especially over the Thanksgiving holiday with family coming to our house. My wife was not happy and had to go to the Laundromat several times. At the 12/6 service appointment, the technician said that it needed two parts (including a circuit board). But he had to order them and they would not arrive for a week. So, the follow-up appointment was set for 12/15/11. My wife was extremely disappointed and expected the washer to be fixed on the 15th. At the appointment on the15th, the technician installed the parts, turned it on, and the circuit board burned out. Now my wife is absolutely livid as it will be another week or more before the circuit board and a new drain pump arrives. She is convinced that repair will fail as well as the tech does not seem to know what he is doing. She demanded that Sears provide her with a rental machine (they will reimburse, but we have to pay up front). She has also announced that she wants a new washing machine when this one breaks again and it wont be an F&P.

Dcs366 Propane Gas 36 range - Range arrived with a faulty broiler ignition. It took almost two months and three service calls to correct the situation. However, the customer service technician and the customer service representative at the dealership were excellent in their response to the situation. Although the problem has been resolved, I remain anxious about the stove making through its warranty period because of this experience...... something I shouldnt have to feel for something in this price range. The other disappointment I have is the design and material used in manufacturing the drip pan beneath the burner grates. They are made of a textured type of metal that encourages brown spots and discoloration that is extremely tedious to maintain. Other than that, the stoves features of low simmer and high BTUs, and accurate oven performance help compensate for one of the above issues.

We’re on our third Fisher & Paykel dishwasher. I don’t particularly like them. But we have the ones where they match the kitchen, the cabinets. So that’s why we had to stay with them. They’re good for a year or two and after that, it’s very expensive to upkeep them. You better know somebody who’s in the appliance repair business.

They looked nice in the picture. When I saw them for the 1st time, the construction looked cheap but I thought, well, Ill see how they perform and not judge a book by its cover, so to speak. Anyways, I have had them for just about a year now and cannot wait to get something new. The washer always stops working and wont spin out. So I have to wring out the clothes. The washer doesnt wash them very well. I can still smell odors after my clothes have been washed and dried. I dont know why, but all of our clothes are getting these small holes all over them. The lip on the washer locks so you can start it after you put detergent in. I can go on and on. Save yourself the trouble and buy a Maytag or Whirlpool, anything but this. Its cheap and the makers should be ashamed. But I dont think they will be around long. You market garbage and you’re soon to be out of business. Hope someone actually reads this before they buy one. I wish I did. From the looks of the ratings, everyone else seems to think the same.

Generally, GWL 10 US is a decent washer from 2002. But I have had previous service issue after five years with diverter valve and a separated lid that was replaced. Now at 10 years old, spin cycle will not always engage and a foul smell of burning rubber is present. They will probably have this issue fixed, but I will not purchase Fisher Paykel again.

I purchased the EcoSmart washing machine from Sears 2.5 years ago. The water pump/drain malfunctioned causing the electronics to short out. After consulting with a repairman, I was informed that the pump will be $200 plus $160 for the electronic portion, add another $50 for taxes and shipping and at least $100 for labor. Of course, the warranty is no longer applicable and apparently this problem is very consistent with other users. After reading the other reviews, I realize how bad this situation is quickly becoming.

Would never advise buying F & P anything. Ive had my fridge for 14 months and it stopped working. Gas leaking. They wont replace only repair. Service is diabolically terrible. Never return calls etc. Gave me a interim fridge while mine is repaired. The seal is falling off. It wont close and thus useless. Never had such appalling service from a company ever. Avoid this brand at all costs.

Second time using my brand new F&P top-loading dryer; and it started making a loud thumping noise and would not stop. A technician came a few days later and made an adjustment which seemed to work for the next load; but alas, the thumping noise came back soon after. The technician came back and replaced a part. Everything was fine until yesterday; the thumping noise is back, but even louder. I’m very fed up with this dryer. Like other reviewers, I have also had problems with drying time – any energy-efficient feature, this thing purportedly has, is out the window because it takes so long to dry anything. I also have the matching washer; and judging by other comments, Im afraid it, too, will start giving me problems. I would absolutely not recommend this brand to anyone, and I so wish I could return them both and buy something else.

We received a new dishwasher because there was a problem with the old machine. We had our machine for 6 or 7 years. We like Fisher & Paykel because of the two drawer dishwasher. We dont have to bend down to put the dishes and it was convenient for us.

We walked into a store, saw the Fisher & Paykel dishwasher, started checking it out and asking questions. I liked the two-door setup as opposed to a one-door setup, so we just thought it was cool. We like it. We had one with the little spikes on the dish rack, and they would break off right away, but it’s probably just a bad weld. So they’re sending us a new one so theyre right on it.

Fisher Paykel is horrible! I paid top dollar and I mean TOP dollar for Fisher and Paykel appliances. The dishwasher is noisy compared to Bosch, the cooktop on the range was defective TWICE and the range had to be replaced. I had a spill on Christmas day and it got between the glass on the oven door and there is no way to clean it. The microwave is no better than the Panasonic Genius if as good. (Not nearly the versatility) but so far the refrigerator seems OK. Stay away from this Premium Product. You are throwing your money away!

Dont buy Fisher Paykel Appliances! This is our less than 5 year old dryer after: less than 1 yr New main module; 2. Year 2 another main Module; 3. Part way through 2nd year, Fisher Paykel said dryer had to go to authorized repair facility (closest St Johns and they would not come here to service). So we took it in (diagnosis was loose connection); 4. 3rd year quit again (back to St Johns for service Loose Wire). Ran for a couple months and quit again. During all this time we had been communicating with Fisher Paykel Corporate. Last call in the year 3, Fisher Paykel said dryer was too old and would not handle any more repairs. Not putting any more time or money into this piece of crap! DONT BUY FISHER PAYKEL. Please pass it on!

I have a Fisher Paykel drawer dishwasher and it was the best home purchase I have made to date. To be able to wash a large loan of dishes or a small load with the bottom drawer is truly a especially since I have small children. Thank you so very much Fisher Paykel for getting it right!!!

I purchased a Fisher & Paykel two-drawer dishwasher, my first F&P purchase. We had a designer help us redo our kitchen. We have a very tiny kitchen. She suggested it as space saving. The traditional one, the big door practically blocked the entire way; the dishwasher was at the end of the counter and when you open the door, there was hardly any room to walk in the kitchen. The drawers of this F&P dishwasher take up less space when you open them up and when you put dishes in, you don’t block the way to the kitchen. It’s very, very good! We especially like the function of it that you can do half a load at a time. We have a little 7 year old who lives with us and our daughter, and with all of us, a lot of dishes go through there and we don’t run out of dishes anymore, because she does little half loads and they’re ready. It’s very convenient and easy. And the quality, the way the dishes come out, they look very clean, very nice. We’re very happy because besides function, the other things with the space saving and ergonomically, the way it can be standing upright and drop things in, it’s just really nice all around! It’s very quiet as well.

We have a friend who had a Fisher & Paykel dishwasher. Ours had broken and the man who sold the two drawer dishwasher to us encouraged us to buy it as well. However, we dont particularly like it. The design is awful. We can hardly put any dishes in there. We have to run our dishwasher several times more than we would have to run a traditional dishwasher. You can put eight glasses in, and only a certain number of dishes and it has to be the right shape and size. Its really a pain. We wouldnt have purchased it. If we knew what it was like to live with it, we wouldnt do it again. We have another dishwasher in another home that we own, and that dishwasher is a much lower-end brand and its just a much better performing dishwasher too. Even when the dishes come out, we frequently have to put them back in again or wash them again.

Awesome dishwasher. Great set up. Super quiet. Best dishwasher we have ever owned.

We have a 5-year-old dryer that I was told had a right bearing out. When they tried to replace that, he said the drum would now have to be replaced? Trying to fix it myself. Cant find parts anywhere. Help?

So far so good. Had the fridge about a month and we love it. It was noisy the first couple of weeks and settled down quite nicely. Took a few days to fill up ice maker which had me concerned at first. Now if we use a lot of ice it is back to full by morning. Love the lighting and the flush water dispenser. My husband uses it to fill keurig water container.

I bought what I thought was a new model, an Aqua Smart WL-37, from the Warehouse Discount Center (WDC) on 5-16-11. I also bought an extended four-year warranty. The WL-37 failed less than three months later (8-10-11). It made a loud noise, and it went dead. No power. I called WDC for help, and they gave us a list of contractors. It turned out none of them travel to our town in Fillmore. This is even though when you first call the contractor, they say,” sure we will go to Fillmore”. However, once they try and locate us on a map, they thought it was “Sylmar”, not Fillmore.Anyway, we finally called P&K customer service. They also gave me a list of contractor folks who would go to Fillmore. I guess the good customer service representatives at Fisher and Paykel’s dont have good English skills, as they also gave us a list of contractors who go to Sylmar, not Fillmore. Finally, I got one who actually came to the house after a ten day delay. When the technician came inside, he asked me for the original sales receipt. The folks at Fisher & Paykel had no proof of sale, and because the WL37 is not the current model. I had a broken ankle and could not go upstairs to pull the receipt, even though I showed the technician the four-year extended warranty with a sale date of June, 2011, it was not good enough.So back to finding contractors who would go to Sylmar… err… Fillmore. Finally, I found one. Again, after another week lag they showed up on August 29. By this time, I was smart, and registered my unit on the Fisher & Paykel website, so the unit was verified under warranty. The technician came in and looked at the washer. He said it needed a new power board. He left his card, and said he would order it that day. Another eleven days have gone by, and I have heard nothing. This is despite leaving several messages to the technician and his store. I just finished contacting Fisher & Paykel customer service via its website customer care inquiry. Hopefully, they will contact me soon.

Extremely poor service on a non-functioning product from day 1. Had numerous service calls dealing directly with FP service techs who failed to diagnose problems. They kept having my techs replace different parts. Took months. Finally sent replacement dryer. Doesnt work that well either. Through with techs. I am moving and am thrilled to leave a year old dryer (replacement) behind.

Just got the new drawer dishwasher and wasnt too pleased with the having to use the powder soap, after switching to the Finish pucks things improved. Dont care for the puck dispenser in cutlery holder - should be separate. There are no clips to hold small items like jar lids from jumping all over.

We wanted to switch from a conventional dishwasher to a drawer type. We’re both getting older and decided we didn’t want to bend down to the floor anymore and so we decided we would go with this, and Fisher & Paykel essentially had a good reputation. We thought we’d try them and we’re pleased. We’ve had it since we moved into a new condominium at the end of June and it’s the Tall DishDrawer. It works very well. I am getting the cleanest, clearest glasses I’ve ever seen come out of a dishwasher. I like the way the inside of the dishwasher is set up because I like the fold down, fold up racks for the glassware which comes in very handy for various sizes. There are a number of clips for putting in very sharp long knives. As a cook, you use very long chef knives. In a regular dishwasher, you can’t really put them in. So I thought that was an excellent feature. Also the cutlery container is very nicely designed so that you can put all of your sharp steak knives point down. It is an exceptionally clean looking and clean staying dishwasher. The entire inside of the dishwasher is stainless steel. It’s really a dream to use. I recommend it to everybody.

We have an F&P double dish draw. The top draw started to have an error message mid wash - U6. The bottom draw worked perfectly. It took 2 weeks to get a service appointment after being cut off on the phone twice. They came this morning and replaced a water valve but confirmed the bottom draw was in perfect working order. $180 later, valve replaced and told all good. Load the dish draw tonight after dinner and go to turn on. No power to either draw. I think the service tech must have turned off at the power point. No it is on. We connect to another power source. Still no power. I call F and P after hours number. Eventually a very unhelpful and non caring Leah tells me the earliest appointment to attend is Monday next week.We have Christmas at our home this weekend and cannot be without a dishwasher. Surely we would be a priority as it was working before they attended. I was put on hold abruptly for 12 minutes, and then had another staff member say that there would be no refund and I had to have a booking for the new problem. They would try for tomorrow but no guarantee. I now have to take a second day off work, have no dishwasher at all for the Christmas party, and if I am lucky I might not have to pay for them to fix their own mistake. Shame shame shame on you F&P. And a little empathy and customer service training would not go astray. Also I do expect a refund for your technician mistake that has cost me. Very unhappy.

We recently purchased a Fisher Paykel Double Dish drawer. It is extremely quiet even when both drawers are being washed at the same time. My wife enjoys the fact that she can use either one or both drawers and have clean dishes in one and put dirty dishes in the other drawer. She also likes that the dishwasher heats the water during the wash cycle. The dishes are clean at the end of the dishwashing cycle and come out clean without pre-cleaning. The drawers have good capacity.The only downside is that you have to be careful that you dont put any handle or dish above the top of the drawer as it could jam the drawer and make it impossible to open after the dish drawer is run (We have never had this happen, just a precaution). I would definitely recommend this to others.

I heard about the Fisher & Paykel two-drawer dishwashers and that’s what I wanted. It was the only one that had the two-drawer. I wanted my kitchen redone and they just put it in about a month ago but it’s not done yet, the total kitchen. So I haven’t used it. So I don’t know how it works or anything. There’s a lot of plastic stuff in it and I have a feeling it’s going to break. It’s not made as strong as an ordinary dishwasher is. I would just rate them average because I think one of the little plastic things broke when they put it in. It’s not anything that makes a big difference or anything. That’s not very good.

I bought a 2 door fridge with a freezer 3 months ago. My horror this morning was extreme when I found the ice was melting. I rang Fisher Paykel service for an urgent repair and was told the earliest they could come out was in 8 days time. I asked if I could use a local repairer, and was told that would void my warranty. I said, Surely you have an authorised service centre on the Sunshine Coast? Nope, sorry we dont. I said, I had over $1,000 worth of goods in the fridge. Sorry we cannot do anything about that. Best offer is I will be put on an urgent list. For heavens sake, this is total garbage.

Bought refrigerator, from beginning problems with door. Eventually, after a year plus of attempted repairs, company replaced door. Then, after year, replacement door failed as well. But company said that 2-year warranty ran from original purchase, and we were around 26 months from original purchase, so even though company replaced defective door with another defective door, they refused to do anything. When it works it is great, but company does not stand behind products when there is a problem.

Excellent service, prompt delivery and good follow up of satisfaction. I like the stove, just wish there was a self cleaner on the oven.

I purchased the washer and dryer I got from Lowe’s. I didn’t particularly want a front load because I had had a bad experience years ago with them. And I also had very limited space in the house. You could not put a front load washer and a front load dryer in the room because there wasn’t enough room to open it. You had to have top load machines to do it. And Fisher & Paykel has the only top load dryer that we could find. It’s more convenient. I would have bought it no matter what because the top load is just easier to load, unload, and everything else. It also emulates commercial ones by rotating into both directions. Considering that I sold the house in Tallahassee and the people who bought it wanted the appliances, I had to buy new ones for my house in Orlando. I’ll buy them again. I think top load dryers, you can’t say the best thing since sliced bread but it’s that type. The top load washer being an eco-efficient approach. We got the rebates on that. And the style in it emulates some very old, standard washing procedures that had been used throughout the centuries. My only problem with the new one we got down here in Orlando, the washer is really sensitive to an unbalanced load. The one in Tallahassee wasn’t as sensitive.

I purchased a Fisher Paykel Washer and Dryer in 2009. The washer has worked okay, except for two instances in which the pump wouldnt drain its water and investigation determined the pump had been obstructed by lint. The dryer is another issue altogether. The first problem came just over a year into owning this appliance. The bearing was deemed failed and it had to be replaced. The bearing is less than a year old and the dryer again sounds like bare metal grinding on bare metal. Now...the dryer had to be serviced for heating problems. Specifically, the dryer would run for hours without drying the clothes. It was determined that the lint sensor trips the heater to prevent fire...makes sense, but further investigation found that the fine mesh screen which serves as a filter has dry-rotted and failed, so lint quickly moves to the inside of the appliance and repeatedly triggers the safety mechanism.Question: Why should I have to take this unit apart every couple of days to clean it? The design is obviously flawed. Ive never done such a thing to the previous dryer I owned, nor have my parents...even when there were eight of us in the house. Sadly, I was given the entire song and dance about how wonderful these high priced, gilded turds would save me time and money. Nothing is further from the truth. While the appliance technician has been friendly and helpful (once I can get in touch with him), these appliances have been miserable to own. I share my house with four others and the laundry piles up quickly...not to mention the fact that the dryer is a fire waiting to happen. I had a Whirlpool standard dryer that was seven years old and I got rid of it when I bought these gems...it still worked. What was I thinking? Now the decision must be made...shell out a few hundred bucks for a poorly designed lint filter and service, or, look for an older standard dryer. Guess what...Goodbye Fisher Paykel! Note to others: Stay well clear of this high tech junk.

We bought Fisher Paykel washer last year and I cant say enough good things about it so when our Maytag drier broke I bought the Fisher Paykal drier that matched the washer even though the salesman recommended another brand. Ive given the drier several months and I still hate it. The worst problem is that the auto dry function does not work. The clothes consistently come out over dried. In fact Im surprised my bedspread didnt catch on fire in the drier. When I removed it (because I felt it had been in the drier too long) the panel still said it was damp but it was so cooked that it was completely puckered up and crisp in places. I had to replace it. Clothes still have lint all over them and I hate the fact that the timer can only be set for predetermined amounts of time and that I have to wait for the lid to unlock every time I want to open the lid. It’s a bad design flaw! I wish I could replace it but it seems Im stuck with it now. All I can do is to warn others.

The F & P washer and dryer were on sale at Sears and it was a really good sale. But it has one problem... when it spins, it spins out water out of the thing.

I chose this counter depth refrigerator RF175WDX1 as part of a kitchen remodel. After 3 months or so, all is good. It is quiet and looks good in the kitchen. I purposely chose this model without water & ice, but the one thing I would suggest is a separate, narrow shelf for ice trays.

My washer is 3 year and 6 months old. The cost was $599 have put $356 into it. Now it wont hold water, floods the room. Called the company in New Zealand. They said they cant judge how I treat the washer. We are retires and there is only the 2 of us. How much can we have? The customer service said it will cost upward of $300 to fix it. When I heard from our local repair man, he said it was the seal and to junk it. It would cost about $80 to repair. A friend who does repairs said it was the seal and maybe the pump but that we should trash it.

I bought my appliances in 2011 and to say the least they were very expensive. I did a complete remodel of my kitchen and my contractor told me that F&P/DCS were good. So I bought 2 ovens and a professional cooktop. Basically every appliance I bought started to have problems at about the same time (Planned Obsolescence) and all I can say if 1 of these appliances have a problem you cannot fix them because of the terrible engineering. I also have to say that no contractor knows how to fix them. They have a very limited number of contractors across the US and they do not train any of them.

They are both so easy to operate and load. They are quiet. The clothes are thoroughly cleaned and dried. I love them both. Would highly recommend them and would buy them again.

We bought the Fisher Paykel dryer at Lowes after being told it was one of the best dryers on the market. Soon after, we had problems with the way it dried (not drying many loads) the control panel cracking and breaking and we couldnt even turn it on. Now it is making the squeaking noise which is probably the bearing. It is now out of warranty and to fix it I could invest in a better dryer than have to pay to have it fixed every year. The technician keeps saying to us as, “Well, that it is the vent, etc.” I had other dryers using the same vent for more than 20 years and they worked just fine until they were older than 10 years. It is not the vent.

Love our new oven. Works better than other top of the line competitors. Looks sleek too! Best appliance purchase in our new kitchen.

I purchased a Fisher & Paykel washing machine. Its fine. It works. It offers more control than competing high efficiency models. Although none of the high efficiency models offer the kind of control the old classic machines do.

Over the course of three years we have had 6 service calls on the Fisher Paykel dish drawer dishwasher. The hoses crack and water has leaked onto my wood floor causing damage 3 times. Another time, the electric board needed replacing, and just two weeks ago the entire magnet and inner workings on the top drawer need to be replaced. The total cost of this last repair is $600. Before this current dishwasher, we owned the first generation Fisher Paykel dish drawer. It was as horrible as our current one. There is absolutely no customer service or help from Fisher Paykel. They blame every defective part and problem on the water, or detergent, or operator error etc. Do not ever buy a Fisher Paykel unless you have piles of money and time lying around. I cant believe the money we have wasted over the years on these subpar pieces of trash. I refuse to fix it again. I am throwing it out and getting a Bosch.