Brought car to Elk Grove Ford (purchase dealer) for mileage issue. Dealer stated car obtains 37 mpg. Actual combination mileage 22 to 23. Advertised 22 city, 28 combination, 37 highway July 2014. October 2014 called for, obtained case # **. Deliver car Auburn Ford in California. Dealer stated car obtains 30 mpg. Actual combination mileage 23. After picking up the car, up to 25 combination has dropped to 20 mpg. Freeway best 27 mpg. This calculating actual from odometer and figuring mileage at the gas pump, not on board computer. Called back customer service. Told Ford does not resolve issues, the dealer does. Explained difficulty with local dealers (dealers stated no issues with car). Told that is my only option. Called back to Ford customer service. Operator forwarded to manager. I was told I would have to speak to a senior manager. There would be a call back within 48 hrs. Call back same day. I couldnt answer at that time. I called back right away. LVM. Received call back the next day. Senior manager stated FoMoCo does not provide estimated gas mileage, the EPA does. Ford just puts that information on the sales sticker. I attempted to explain I did not want to hear excuses. I need some assistance with the gas mileage issue. He stated I was not listening to him. I attempted numerous times to ask him what he wanted me to do. At this time, he stated I was not listening to him. I became angry and attempted to obtain his instructions. Requested a different dealer. He agreed but still stated I was not listening. I explained the cars mileage situation numerous times. Requested his assistance. He declined to provide any information to me. I attempted one last time. He stated he would not provide information, stating he would refer me to his manager within 48 hrs. The 48 hrs. have passed and no call back. During the conversation, I mentioned in my opinion the car is too heavy for the 1.6 Ecoboost engines torque rating. He agreed the engine is working too hard to be efficient in this size of car. He also agreed the on-board computer is not the most accurate. But dealers equipment is accurate. I explained I understood the mileage will be less than the rated in real life. The car has never reached even 30 mpg on the freeway, 9-hour drive travel. The rated city mileage is 22 mpg. The cars actual mileage is 20 mpg combination freeway and city. He only stated the estimated mpg is provided by the government, not by Ford.

My husband and I were watching a movie in Virginia Beach and are from Atlanta so we were visiting, and the phone kept buzzing. We knew no one in Virginia had our number so we went outside and answered the call. It was the VA Fire Dept. THE TRUCK (Ford F150 2006) was on FIRE. Now we had been in the movie for 2 hours and add an additional 45 minutes walking in the mall. So the truck had sat for almost 3 hours. What a waste. Now were waiting on FORD to tell us whats next.

CVT TRANSMISSION... BREAKS DOWN AND LEAVES YOU STRANDED. Ford will not back it and theres a class action suit against Ford and they dont care! Google CVT Mercury Montego or Ford Freestyle and hundreds of complaints. Do not buy Ford Mercury as they dont care!

First Ford Truck and within 5k miles, check engine light comes on. It goes on and off, cant be reproduced and now at 20k miles, it has been in the shop for 3+ weeks 2 different times waiting to be fixed. The first time, dealer could not reproduce the problem after 3 weeks and within 2 days of me getting it back, the light came back on. Now, it has been at a different dealer for 2 + weeks and while they diagnosed it, they have too many vehicles in front of mine to look at it sooner than another 1.5 weeks. No loaners available. Have to leave it at the dealer or I lose my place in line. Terrible customer service. Big let down - will be looking to trade this FORD Junk in for a different brand once they ever get it fixed.UPDATE ON 09/26/2018: Overall, when I purchase a new vehicle for 36+k, I do not expect it to have engine problems. After leaving the truck at the Ford Dealer for 4+ weeks, it was finally completed. I spent a fair amount of time explaining to their Service Manager all of the hassles I have had with this brand new truck. The dealers Ford Rep agreed to offer a Premium Extended Warranty to restore some good will. Having Ford offer a Premium Extended Warranty for the “hassle” is not really going above and beyond to help customers. It is expected at the very least. After calling into Ford Customer Service and getting someone that basically reads from a ‘script’ and does not really care about the customer, my confidence in Ford’s customer service is completely gone. In addition, there is hardly any management of dealers and how they provide customer service on new Ford vehicles. Not impressed. In fact, while this was going on with my Ford Truck, my Chevy Traverse Check Engine light came on. I took it to the Chevy Dealer we normally go to and the customer service was stellar, it was night and day difference between the Ford Dealer. I get each Dealer needs to determine how they go to market and serve their customers, but, Ford does not seem to care as long as people buy their vehicle.

My car staked several times since last year and I did return it to Ford dealer in Rustenburg and my car is on 38800 kms but now they say failed to take my car for service and I was waiting for my car to be on 40 000 km and to my knowledge is that I should service my car on 40 000 km. The problem of the car started last year and is a return job. Ford is no longer reliable. Please assist me in this regard.

2008 Ford Heavy Duty F350 diesel turbo 6.4 engine - We bought a Ford because we have always bought Fords, American made. When we bought this Ford we were happy, we shook the guy that sold it to us hands as he said, Youre getting a really good truck here. You keep up the oil changes and get new tires when needed, you probably wont have it in the shop only to get new hoses at 300,000 miles. What a nightmare that statement has become. We had trouble way before 28,000 with the way the turbos and engine ran. They said they fixed it. We kept changed oil and got new tires when needed. Continued having problems $6700 worth. We ask for them to look at it and they said nothing was wrong. That that is the way it was suppose to run. At 53000 it totally quit.We took it in, they suggested clearing the emission records to help it perform better and get new turbos. They did that. We still was not happy with the performance of driving the truck. 8 months & 900 miles later it was back in the shop. The shop said theyd take care of it, stayed in their shop for 1 and half months but made it worse and they towed it to a Ford care 30 miles away. SO they had it 1 and half months, changed turbo, found that the pipe going into turbos was melting on the inside and they said it was good. I was going to take it from there to trade it. They thought that all the problems Ford had on these trucks that now it was taken care of with the Pipe being replaced, $2300 cost. So I took it home. Next day we went 20 miles and the radiator was leaking.When I called the Ford care place, the man said, Oh that is another problem Ford is having with the Ford trucks, it cracks on the seam. So another $2200 that should have been a Ford recall. Im tired of hearing everyone complain about the Ford truck and the US Highway Safety Department not taking care of getting Ford to recall these. IF there are this many complaints about the 2008 to 2010 models then there should be a recall and Ford taking care of the cost! These are not maintenance problems. This is factory problem. Doesnt it seem crazy that Ford dealers do not even want to give you anything for the truck on a trade in? Does it seem crazy that the Ford company care places do not even care to have them come into their shops?

I was driving home from Wal-Mart, which is about a 20 minute drive. I am not sure what happened, as I must have blacked out, or blocked it out, but I woke up flipping over and over, and found out it was in a field. Witnesses claimed the car flipped 12 times, before landing on the roof of the car. All the windows, besides one I believe, were knocked out, and there werent airbags. I have an artificial hip, due to another wreck, where I was a passenger. I was trying to get the seat belt off, as I was scared something else would happen if I didnt get out, but it was stuck. Finally, a gentleman showed up. He had to crawl down under me, to cut the belt, and get me out, without causing more problems. The first thing I heard the policeman say was the bags did not go off, then I heard the same thing next day, when I went to pick up whatever was left. A prescription was lost or stolen. We looked everywhere, and my Tom Tom, which was in the glove box was gone. I went by ambulance to the hospital. They took an x-ray of my chest and neck, and did some CT scans to check my back. As of now, I have bruises and abrasions, but I can barely walk without crutches. The same side of my hip was replaced in 1994. My back has a large bruise, and it hurts real bad to move, cough, etc. I did not have comp or collision, as I was told, when a car is over 20 years old, they dont need it.The car is completely totaled. The roof was crushed like a v right down the middle. The medic said if my head or the v had been an inch or so closer, I would not be here. If there are this many complaints, why hasnt Ford done something about it? I was shocked. I was supposed to be on federal jury tomorrow. I had to call and cancel that. Currently, all I can do is lay in bed or on the couch, with heating pads and pain medications. I may have to call my orthopedic doctor, if I dont get any better. But my husband has been out of work taking care of me. He went back today, and the my doctor is in Charleston, about 2 hours and some minutes from where we are. He cant afford to take off constantly.

I got my car serviced at a dealership and soon after all the engine oil leaked out. The check engine oil light came on. I called the dealership and they said I have Fords roadside assistance so Im covered. However you are only covered up to $100. The catch is Ford will hire a third party vendor to tow or work on your car, in my case, a tow truck. Even though the car had to be towed just $25 miles, the vendor asked for $250+ and Ford obliged. So I was on the hook for $150. Needless to say the entire process is super tedious and infuriating. Most of the service reps behave as if they are doing you a favor by just talking you. Don’t fall for this “service”.

The Ford 2005 is still working good. We purchase it in Newburgh, N.Y., brought here in 2006, in 2008 my son came down and needed a car and we gave it to him, he drove it from here to Florida where he moved. In November 2017 he purchase a newer car and pass that one to his younger brother and he brought it back to S.C. and it is still running good.

Ford Motor Company ignored and did not respond to our complaint about serious defect in the cruise control! We have a 2021 Ford Transit 3500 with only 2,200 miles. While cruise was set at 70 mph driving on I-5 in Late October it slowed automatically to about 40 MPH while in right lane as we were approaching a traffic slow down in both lanes. We moved into the left passing lane at about 35 MPH at that time and traffic was starting to slow down when suddenly and surprisingly the Adaptive Cruise Control accelerated violently towards a vehicle in the left lane which was stopping quickly directly in front of us. It was like we were going into warp drive on Star Trek Enterprise with another truck almost stopped right before us! It happened so fast that it seemed hitting the brakes did not slow us down or cancel the cruise control. We had a horrible collision with the truck in front of us at maybe going about 45 to 50MPH causing deployment of the front airbags.It has been so very disappointing that Ford Motor Company did not respond to my appeal on 10/29/2021 to answer our concern when I communicated with the online representative on the Ford Website. The associate I communicated with would not answer my questions or address the issue so I asked for her to forward this concern to her supervisor or manager, which she agreed to. I also called the general Manager at Damerow Ford in Beaverton Oregon and explained the situation. I had ordered the truck through them from the factory. The result was also zero help and guidance also.My auto insurance carrier did not want to address this issue saying that since the personal injury was minor it did not merit them getting involved investigating the possible defect in Fords product. We sustained back and neck injury and are still experiencing pain from the wreck 2 months ago. Also the truck is at a dealer now awaiting repairs and rebuilding. I would like to recommend that to save lives, injury and damage to property that Adaptive cruise control from Ford Motor Company be used with extreme caution until the manufacturer stops ignoring this concern and does their job to protect their customer.

I have a 1999 Ford crown Victoria with only 50000 miles, and was charged over 800 to fix a 100 part in the air conditioning because the dash had to be pulled out at a Ford dealer. How can I obtain any money from Ford for this outrage.

Ford Motor Credit is attempting to charge me a $100 fee for a speeding ticket on my vehicle. Ford notified me of the ticket and I proceeded to immediately contest the ticket. About 30 days afterwards, I find the fee of $100 on my account. I called Ford and notified them that it was my intention to contest the ticket and that by them having paid it, they are precluding me from being able to continue with the contestment. After waiting for over 8 days for a supervisor to contact me, I just spoke to Miguel ** who was very disrespectful, called me a liar, and told me that he will not remove the fee. I told Mr. ** that I will use this to end my lease and proceed to file in small claims court and that I would be mentioning him by name and he stated Go ahead and do it. Im writing it down.I have never been so disrespected when dealing with another company and I want the fee removed. I followed the instructions on the letter to call the jurisdiction to contest the ticket and Ford proceeded to pay the ticket and attempt to charge me for it. The letter contained a typo which confused me and even after having admitted to the mistake, Mr. ** refuses to eliminate the fee. I will not pay the ticket and I want it removed. I also want ** held accountable for his disrespect and actions.

Problem solved.

After my Ford Expedition caught fire in the parking lots while sitting overnight, I took it to the dealership under a recall I found out about when I called them. They have had my car 3 days and they just called to tell me they did the 2 recalls but nothing is working that was damaged by the fire (brake lights, turn signals, hazard lights) and that would be my responsibility!

Ford Freestar - Had car inspected 1/24/14 & had rear struts put on...no problem. Took my car in 1/2015 & when brakes where being put, guy noticed large hole in wheel well. There is a recall for this part and Ford said the corrosion is too large to fix under the recall.

Ford Motor Company dont want business from US citizens of Puerto Rico... On November 24, 2017 at the Central Florida International Auto Show I was enjoying a great Auto Show especially looking at the Pickup trucks inside the Orlando Convention Center. Ford, Nissan and Chevy pickups were my top pick for my next purchase, the only other thing that I needed to was to test drive them. So after spending all day at the show I went outside and test drove with Nissan, Dodge and others with my Puerto Rico drivers license with no issues. But when I stop at the Ford Test drive tent I show my Puerto Rico drivers license like I did with the other 3 locations and was notify that it was no good, only US driver license. I told the lady that Puerto Rico is part of the United States but she didnt care. Last time I check Ford has dealerships in the island of Puerto Rico. As a US citizen and a US service member, I felt disappointed, disrespect... Ford Motor Company lost a customer... and hopefully many more.

ETA on repairing their FACTORY-WARRANTIED transmission is 2+ months. Why? Because the parts they need are backordered throughout the world. THATS how bad this problem is! The kicker? THEY REFUSE TO EVEN GIVE ME A LOANER. I have called every Ford number, every person, every dealer, complained (respectfully, never belligerent) as high as I can possibly go. They refuse to help. Zero. Nada. Nothing. What I have learned from all of this is that they (Ford) hate their customers.

I recently noticed that there was an area on my hood that was starting to rust. There was pitting starting on the hood. This morning I took the vehicle(2012 Ford Expedition) to a local Ford dealer. The body shop manager indicated that he would likely remove the hood and strip the paint. He stated that the hood is aluminum. He said that it would not be covered by warranty. I then contacted Ford Customer Care. I explained the problem and was told that it was not covered by warranty. When I asked about the Corrosion Warranty she replied that the corrosion must be all the way through. The only thing Ford offered was $300.00. The body shop said it would cost $900.00. I am thoroughly disgusted with Ford. It is the last Ford product that I will ever own. To make matters worse I read online that Ford has been experiencing similar problems with other aluminum hoods on other models.

Bought a brand new 2016 250 Ford Transit 250 van at 12000 miles. Had a howling noise when backing up. Told me my bearings in the rear end were shot. Rebuilt the rear end to no avail. Now at 35000 miles my back brakes are completely wore out. Had big old tires. Tell me its as if Ive been driving with my e brake on. Took it to ford. They cover their ass and tell me its wear and tear and that theyre finding out with these vehicles the back brakes are wearing out quick. Oh did I mention my front brakes are like brand new. Bottom line this vehicle is a PIECE OF **.

I’ve owned F150 trucks for the last 20 years. They are usually the leader in design of different component upgrades from year to year. But I’m disappointed in them letting GMC beat them to the tailgate design they have. That’s one thing that’s really helpful in getting up inside the bed, that would almost cause me to switch but not likely. Tighten up Ford.

I purchased a 2012 Ford Certified Pre-Owned Focus in August of 2015. The car had just over 22,000 miles. It was in exceptionally good condition and appeared to be well cared for. I was very reluctant to buy a Ford product because I had a terrible experience with Ford 15+ years ago. I planned to purchase a Chevy Cruze when a friend told me to reconsider Ford and look at a Focus. I visited a Ford dealer and compared the Focus to the Cruze. They were pretty comparable across the board. My daughter pushed for the Focus. We drove a Focus and talked to a couple different dealers quite a bit. I remained skeptical. The dealer convinced us to buy a Certified Focus because it came with an extended the bumper to bumper warranty for 12 months/12,0000 miles and a powertrain warranty extension to 7 years/100,000 miles. The warranty convinced me to give Ford a second chance. My daughter really likes her car and has no real complaints so far.Last week, the car came due for the first oil change. I told her to take it to the Ford Dealer and also let them know that the transmission was not shifting correctly as well as the vents in the rear deck were disintegrating. If you touch them and they literally turn to dust. The dealer told her that the transmission was part of a recall and that she would need to make an appointment to have it reprogrammed. The rear deck was not covered under warranty. I called the dealer back and spoke to the service dept letting them know the car is Ford Certified and that it should be covered under the extended bumper to bumper coverage. The service writer told me that the 12 Month/12,000 mile warranty expires on 8/8/2016, however, Ford CPO is a limited warranty that covers selected parts. They also clarified that Ford CPO does NOT extend the bumper to bumper warranty. It is a limited warranty. There is a specific list of items that are covered. The Ford warranty also has a $100 deductible. That was news to me. I had purchased vehicles certified by other manufacturers and never had a deductible or been told that the bumper to bumper portion has a limited list of repairs. The Ford sales people made it sound the same as other CPO programs.I decided to call Ford Motor Company to verify what I was told. Prior to calling I did some research into the issues we reported with our Focus. Apparently both issues are known problems with Focus sedans. Ford issued a Technical Service Bulletin documenting the rear deck problem and provided instructions for dealers how to perform the repair. The transmission was recalled as we were told. Seems pretty straight forward so far.I called Ford and spoke to Amanda. I told her about the Ford Focus Owners website where there are many complaints about the rear deck dissolving into powder and provided the TSB number that documents the problem. Amanda kept informing me that she was not aware of the issue and kept trying to refer me back to the dealer. I went round and round with her. She seemed quick with the phrases: I am not aware of the issue, I do not have access to that information, I am not able to diagnose the problem over the phone. She was clearly trying to get me off the phone. I was not asking her for a diagnosis. I informed her that a Ford dealer already did the diagnosis. I told her I wanted to know if the warranty covers replacement of the failed parts. The car at this point had 28,000 miles and should not be dissolving into dust. She said that she had conflicting information about coverage. One document said the repair should be covered, the other said it was not. She said she would call me back after doing some research. I never received a callback.I waited a few days and contacted Ford Motor Company again. I spoke to Nick this time. Nick said that there was no record of my previous call. I was not surprised. I had to start over and tell him the whole story. I went round and round again. It was nearly a repeat conversation. Nick like Amanda insisted that he could not diagnose the car over the phone. I was starting to get angry because I clearly was NOT asking for a diagnosis. I asked again and again if the part identified in the TSB failed, does the Ford CPO warranty cover the repair? Seemed pretty clear to me, but he kept trying to make the issue about the diagnosis and again kept repeating that he could not diagnose the issue over the phone and that I needed to go to a Ford dealer. I bet he said I dont have access to that information or some variant of it at least 10+ times. We continued to go round and round. Finally I decided to go in a different direction and ask what parts of the rear deck are covered by Ford CPO. Progress at last. The answer was there are 2 part numbers. One was covered, one was not. The part that is known to fail, is documented as failing repeatedly by Ford, and has a Ford TSB issued for the repair IS NOT COVERED by warranty. The other part number that doesnt have any issues is covered by the warranty.If you are considering a Ford CPO used car, do your homework. Fords warranty is NOT like other CPO programs on the market. Ford limits what they cover and also requires you to pay a deductible. They do a good job with marketing to create the impression that their program is valuable. Dont be fooled! I should have verified Ford CPO against the GM CPO on the Chevy Cruise. It was my own fault for trusting them and not reading before we purchased the Focus. My 19 year old daughter now understands why I was so reluctant to buy Ford. The way Ford representatives handled my call both times was extremely frustrating. I will avoid the Ford CPO program in the future and suggest any reader do the same. We tried 3 times through the dealership and twice with Ford. We received the message and wanted to share it with people.

I bought the car the Friday after Thanksgiving. A good time to shop. It is a 2018. Ive been looking for quite a while. I viewed many. This was the right one because the price was right! I love it!

I haven’t purchased a Ford in over 25 years. And after purchasing a new 2018 model, I will never buy a Ford again! Like many Americans in the late sixties and seventies I became disappointed by the shoddy workmanship of domestic manufacturers and made the switch to Japanese vehicles. I didn’t feel good about it, but the Japanese cars were cheap, ran well and parts were plentiful. Approximately three months ago along with President Trumps desire to get Americas back to work again, I took a second look at the 2018 Ford. I bought one, at around $41,000. Then on May 4th my driving world came to an end. I hit a rock and damaged the undercarriage causing me to need a wiring harness replacement. I had the vehicle towed to the nearest Ford dealership.When I inquired how long it would take to repair the vehicle I was informed the there were NO replacements in the parts division, or for that matter anywhere in the United States. No other dealers stocked even one, and the prospect for obtaining one was months away! I contacted Ford’s customer service department about two weeks ago. Three times I was brushed off with the ‘contact your dealer’ excuse, then finally one of your representatives hooked me up with a customer service agent that would be dedicated to resolving my dilemma. That was a joke. He called me one time but left no message or number. The second time he called he left his name and number. After that, I called him and left messages six times before finally reaching him. His attitude and condescending approach left little doubt of his non-concern. He offered no solutions and accused me of being the problem when he heard that I had damaged the undercarriage of my car. He mentioned that he did consult with his manager who stated that Ford has no program to address this lack of parts issue. He inferred that Ford wasn’t wrong for not stocking a replacement part, because if I hadn’t need a replacement then there wouldn’t be an issue! I would think that Ford would have a fiduciary responsibility to stock parts on new models. This morning my new Ford still sits in a service bay and because the windows were not closed due to no electrical connection and no tarp was put on the vehicle to protect it, the interior is now laden with soot and grit.The dealership employees were all very pleased and happy when I purchased my new Ford. But apparently that’s where it ends. Never again. Oh, by the way the assembly’s line on 2018 model that I purchased is still running, and new wiring harnesses like the one I need are still being pulled, but apparently these vehicles are for potential new customers, not for any current ones!

Last year, front right coil spring failed and punctured the tire requiring the car to be towed and repaired at a cost of $550. Seven months later, rear drivers side coil failed. Today actually, not sure if the tire has been damaged. I will check that at time of pick up at a cost of $350. I have owned many, many cars and never had this problem with any of them. I am concerned with the other two. Fortunately, both failures were at low speeds. How can this not be a recall. Im much more concerned with the safety aspect than the cost. While Im happy to own a 5 Star Taurus, maybe 5 is rated a little too high, and lets get this thing fixed before people start getting hurt. Thanks!

Our 1997 Ford F 150 was sitting in the parking lot at a near by pub caught on fire. The truck was not running and there were no mechanical problems with it at the time. Keep in mind. This happened last year in October (2013). There were 4 off duty firefighters present, and a pumper was called in.

My vehicle lost power coming off one of the biggest bridge in rush hour. My family was with me in the car when it lost full power. We almost had a car slam into the back of us. The car has 41000 miles on the vehicle with a 65000 mile warranty. The car was in the shop for a complete overhaul on the transmission. This took over 30 days to repair. I received the vehicle back only to find out the issue was not resolved. I then returned with the vehicle to be repaired. They performed another overhaul on the transmission.The vehicle is still not fixed and this time it’s been almost 2 months. My ** case manager is Michelle **. Regional Customer Service Person. She told me the vehicle will not qualify for a buyback because I’m a secondary owner. I have to stay on top of this person consistently to find out the updates on the vehicle. This is a common issue with the Ford Edge vehicles. She can’t give me a time frame of when the vehicle will be returned or the status on the current issue. I have continued to make the payments on the vehicle. Michelle hasn’t made any attempt to accommodate me even after asking. This is my first Ford vehicle and I will tell you this was a mistake doing business with Ford.

In 2016, we purchased a Ford Focus (with the dreaded automatic dual clutch) with ~35,000 miles. We paid extra for a 100,000 mile extended warranty. Within the first few months of owning it, it started shuddering. We took it in and they suggested we use an aftermarket air filter (green filter). We did so, and the shuddering was reduced.Five years later, the car has 67,000 miles on it and it started shifting pretty hard and the shuddering was more pronounced. We took it in and I told them I suspected the TCM was bad (which was still under warranty). They told me I was wrong and it was the clutch (which of course, isnt under warranty). I said that didnt sound right because the clutch was rated for 100,000 miles... So either the TCM was bad, the TCM caused the transmission to shift improperly, which caused the clutch to wear out prematurely, or it was a defective clutch.We went back and forth and they ENSURED me that it was the clutch. $1,600 and a new clutch later, they call me back and tell me Actually, I guess it IS the TCM. When I asked about a refund for the clutch, they told me to pound sand. The car has now been in the shop waiting on a warranty repair for the TCM for over four months. We call weekly for an update and there is still no expected completion date. They said it could be as long as a year. We just want to get it repaired and sell the piece of crap so we dont ever have to deal with this headache again.

I just purchased a Thor RV with a Ford chassis. When I took it to a Ford dealer for repairs, I was told Ford built the 2021 F450 chassis to sell, but didn’t manufacture any parts. Therefore, it could be 6 months or very possibly longer before repairs can be done. The RV is not drivable and I live in it. Fords answer is to leave it on their lot until parts are made, no concern for the fact that I’m homeless in the meantime. It’s been four weeks now and I can’t find one person at Ford that cares! I would never recommend buying A new Ford.

I will be in touch on my way back from BC in a week or so. Today probably not a good day to deal with this. Last week on Thursday may 21 my 2000 Ford v10 Coachmen would not start. As a former truck driver I tried everything I could think of. Had to electrical. The engine would roll over but not ignite. Checked every fuse I could find. I then called Cypress Ford and explained what I thought was the issue and was told to try somewhere else as they had no bay for this. I called the company, they referred me to only to have them tell me to call Ford Customer Service which they in turn called Cypress Ford while I was still on the line and tell me to have it towed to Cypress Ford. These calls are recorded and someone in that building took that call and authorized it. When we reached there however, with tow truck and motorhome, I was told that I was already told not to bring this here. Only after tow truck driver intervened did the service guy retract his version and Ok’d for motorhome to be dropped and he would have technician take a look later. A nice young lady called me later to tell me Ford had determined the fuel pump was gone and would have to get one from Edmonton I think. She also informed me they found a service guy locally to replace fuel pump because he had the facility to do this type of repair and would be jobbed out to him.Friday, we had the motorhome towed to j&js Roadside Service and told pump would be here sat am. That didnt happen as truck bringing parts broke down and told that truck would be in Sunday. Picked up pump myself and helped this guy install on Monday. Only to find it wasnt the pump at all. This service guy Kent called Cypress 2-3 times and told technician off today but would try and locate him. We needed someone with electrical knowledge of Ford v10 ignition but got no help. Finally about 4:30 he found the problem. A 25 cent fuse. How about that. So here is the issue I have pump not needed $801. Bill for service guy you sent me to, $1341. Bill for motel, $521. Bill for car rental, $150. So it cost me over $2800 for a 25 cent fuse. I want to hear what Cypress Ford has to say as far as covering this. The call at Ford customer service was recorded and clarifies what I said here. I have no interest in stopping to-day to debate who did what. Not the money. Understand I will get it back. You can reply to this e-mail if you like as I will be forwarding on to Ford. I own and operate my own business back home in NB and have made errors myself but I always make them right no matter what it costs.

My 2015 Ford Mustang is still under factory warranty. The paint on the hood start bubbling. The car will be on the body shop for 3 days so I called Ford because in my opinion they have to give a rental car and pay for that. Mr. Mario ** (Regional Customer Service Manager) called me today to let me know that they wont pay for the rental. My car is under warranty, is not my fault the paint failed!!! YOU ARE RESPONSIBLE FOR THAT!!! I will have to be without a vehicle for 3 days. That situation will affect my job and personal responsibilities. I currently own 2 Ford vehicles, but I feel that means nothing to them. I let him know how I feel it but he didnt care about that. Maybe is time to change the brand. Bye Ford.

Bought truck new in 2014, just after 3 years paint started peeling like a bad cancer. Truck is a highway princess platinum edition Took to 3 different auto body shops and they said definite QAQC problem from new, no primer and paint too thin. Ford will do nothing, customer service is horrible. I’ve been a die hard Ford lover, bought 3 new F350s in my life and after this disgusting experience will be the last. My company also owns several but will no longer be purchasing any more.

I had to replace all four struts and springs on our 2002 Ford Taurus; all four spring had broken. The right front spring broke and punctured the tire. Miles on it are 138,839 and I understand that struts need to be replaced but there is a big problem with the spring issue. It could have caused an accident and the approximate cost of four struts labor and tires is $1000.00.

Bought a used 2015 Ford F150 in 2020. Purchased a full coverage/premium warranty on the vehicle. About a year later the drivers side catalytic converter went bad at a replacement cost of $1,200. The catalytic converter isnt covered under the bumper to bumper warranty. They arent covered after 80k miles no matter when you bought the warranty. Such **. Zero customer loyalty.

I arrived home from work on 3/26/2012 at approximately 3 pm. The truck (2001 F-150) was off and parked for a good hour. While in my kitchen, I heard a loud boom and smelled something burning. I looked outside and the driver’s side front fender was on fire. Flames were coming through the hood. The loud boom turned out to be my driver’s side front tire. I called the fire department of Midland County, TX. My truck is totaled. The entire front of my 4-door truck burned. The firemen got to my house before any structural damage occurred. My truck was paid for; therefore, I only carried liability insurance. I was willing to accept the loss and was grateful that my children were not harmed. Now, I am finding out that this is a problem that Ford knew about. Why am I not notified? I remember receiving notices about extended warranty options, but never about a potential fire hazard. As I learn more about this issue, it upsets me even more. I had problems with my cruise control within the last 6 months. I also replaced the rear light bulbs because of brake and emergency light problems. I repeat, I am grateful to God that no one was hurt, but I can’t help but to believe that this could have been prevented. Please respond with information and direction that I could go from this unnecessary burden that my family has to endure. Thank you for your time and consideration.

After going to 6 dealerships must people with Ford transmission they offer us the X plan 400 off a new car. What a joke. I gave Ford 2 weeks to make it right. We out 2800 dollars and our balance of 8500 dollars what we owe on their junk. We have only one option now is to file bankruptcy due to Ford Motor Company. Thanks Ford for screwing up our credit. Ford dont care about their customers or the ones that drive their junk. We will have a long wait till well be able to buy another car. Thanks to Ford Motor Company. But in a few years there wont be a Ford in my yard and Im going to get this in the news and buy a billboard and will leave bad marks on every Ford site I can.

First off if I could take away the star I was required to give I would. I own a 2001 Ford Excursion, have wanted one for some time, after purchasing the truck I was completely satisfied with it. But a very short time later I experienced my first spark plug that blew out. Luckily (why I dont know) it didnt take the threads the first time out. Well tonight I have now experienced my total of my third plug blowing out. Money for me does not come easy, and I can assure you the money I spend on a truck will not line the pockets of Ford Motor Company in the future. I know my claim alone is not enough to make a difference, after all its FORD MOTOR COMPANY, one of the if not the largest motor vehicle company in the world. They have all kinds of money. Well they have received the very last dollar from my pocket on anything of their products.Sure they have some nice looking cars/trucks. But that alone is not enough. I have other cars here with half a million miles on them, yes literally half a million miles and not once, not one time ever have they ever blown a plug out of the motor. And for a company the size of Ford to sit and do nothing, well thats just unacceptable to me. I am 100% interested in anyones class action lawsuit that they may put together, and I’ll make sure I spread the word in any forum, car boats or the like about the ongoing problem with FORD MOTOR COMPANY. We live in the age of internet, to have a problem like this and do nothing, well its a time bomb. Sure the company will carry on and probably never hear or see my issues but I can assure you that there are thousands of people that will. Thank you and I apologize to any other ford owners experiencing the same as I have. It just plain sucks. I can be reached **. Thank you for your time.

Soon after purchasing a 2010 Ford Fusion... I noticed the interior had broken seat parts and each time I attempted to put it on it wouldnt fit. The tires needed rotating... There was no bulb light when backing out. The sales person said he would order the bulb... never got one. The ignition sometimes keeps going when I turn the key... The gas hand sometimes doesnt move. My minimum down payment was $600, salesman asked for $1000 and for me to not tell anyone. My payments I was told $300 monthly. I pay $389, I cannot afford to make repairs... and car payments. Went to several dealerships about trade options... and all three said I got screwed. Car might bring $5,000-$6,000. I owe over $15,000. I appreciate the Lender giving me an opportunity to re-establish my credit. And I have also hired Lexington Law Firm for assistance. I only ask that I be given a trade option. This has been and is very stressful.

I drove my truck 5 hours a day except for Sunday. My starter went out in my driveway. It started acting up 2 days before. I decided to have it towed to the Ford dealership near me. My wife told me what the estimate was going to be the next day $5,500. They told her the engine was going to have to be replaced. Even though the motor didnt burning any oil up. It had good suspension and steering or a safety hazard and had many parts to replace. When I spoke with the service manager he told me there were safety issues. The ball joints were going out all the way around. There are no ball joints in the rear. I believe there is no honesty or integrity and the way they run their service department. Most people dont bring an older vehicle to the dealership. But mine is a 2000 and this is 2016. I feel as though you get what you pay for. But not in this case. Looking at the long list of repairs and how important they are their estimate should have been even more than what they told me giving me the impression that the job was probably going to be charged for and not done. Now there is $3,000 that I have for repairs. Overlooking the fact that the truck was brought in just for a starter I tried to negotiate take care of the safety issues which I dont know if Ill be charged and ripped off for. Because the suspension and steering I had been serviced correctly through the years. And to put a starter in add not replace the motor. Lets see if this is going to cost the full $3,000. I bet Im going to be ripped off any way I look at it. Because its my only vehicle and the truck is at the shop and immovable. I fear theyre able to damage my engine and I cant do a thing to fix the situation. Ford service sucks.

Ford had a recall on their subframe which was completed May 2011. I took my car to my mechanic July 2012 to be looked over. I found that the engine cradle (subframe is rusted out) left the front transmission mount vehicle not safe to drive. Also as stated by the ford dealership, Ford will not help. Ford passed the buck on to the Ford dealership that did the recall. In my opinion, the subframes should have been completely replaced, not reinforced. I cannot afford to get another car.

Ford says that MyKey is a safety feature and added security. When enabled, your keys are limited by speed and music volume. However, if you somehow get both keys set as MyKey, there is nothing undo feature that the customer can do, except take the car to the dealership, and pay between $150 and $300 dollars to have this reset. I called Ford consumer complaints and asked them to pay for this, since their faulty system caused the problem, and was told no, and there was no one else to talk to at Ford to get this done. It is way too easy to do this by mistake, and then you are locked out of your enjoyment and use of the car you purchased. Basically, a Ford customer is not worth $150 to keep them happy. I will never buy from Ford again.

2016 Ford Edge Titanium - this is my everyday commuter vehicle and I have to say that the overall driving experience, quality and features available at this price point is very disappointing. At ~ 40,000km I had the brake pads replaced and rotors machined which was surprising because I’m very easy on the brakes. At 45,000km my sunroof malfunctioned/wouldn’t close so it had to be replaced. The dealer broke my sunshade while replacing my sunroof so it had to be replaced. The icing on the cake was that the back window shattered for no reason (I literally mean no reason!) at 88,000km. I’ve owned several good/reliable Ford vehicles (08 Ford Escape Limited, 2013 Taurus SHO, and 2007 Ford F-150 FX4) and I can’t believe how much the quality has declined. This has been a very disappointing and regrettable purchase for me. There are lots of vehicles in this segment where you get more bang for your buck. Stay away from the Edge!

On Oct 2010, my truck was parked and half hour later burst into flames. I have been run around by Ford for a year. I am now going to sue Ford after a year of being given the run around. It is clear it was caused by the cruise control switch. The truck is a 2002 Harley Davidson that was always maintained.

I leased a Ford Fusion 2013 for my son and it had some damage to the front end. I took the car in to my body shop and completed the repairs. I turned in the vehicle on same day I picked up from the Body shop. Two weeks later Ford says I owe 1900 dollars for excess wear. I challenged their assertion by requesting to inspect the damage. Ford said that the car was not available for inspection. When I told them that I had it repaired prior to turning it in and would rather buy it than pay 2000.00 dollars they replied that its not an option but would give me credit for the repairs.My question to them was simple. Why could you give me credit for a repair that you claim I did not do. They are not able to answer this and honestly, Ill rely on my dealership statement that the outside company tries to collect as much as they can to validate their existence. I will pledge that Never again. I will never buy or lease a ford again. FYI, I have had a Windstar, Mountaineer, villager, Sable, MKZ, Mustang convertible, Explorer XLT, Explorer sport and Explore XLT again beside the Fusion. Be careful doing business with this company.

On 02/08/2019 I simply rolled up my drivers side window, there was a loud pop and the window shattered into a million pieces. There was no apparent reason for this. No bumps or pot holes were driven over in the six miles I had traveled. It wasnt cold, was not running the AC, I had not touched the window in any way. Just simply rolled the window up. Oh, I should mention these are not electric windows, these are hand crank windows. I called my dealer Bill Currie Ford of Tampa, FL. I spoke with service department. They told me to bring it into the body shop and ask for Joe. I did what they told me. Spoke with Joe for less than 2 mins. Explained what has happened, showed him a picture that I had taken. We went back inside, Joe disappeared. After a few mins. James ** handed me an estimate for the repair of the window at the cost of $369.29. I asked about warranty because it just shattered for no apparent reason to this he gave me no response. I explained I could not afford the cost. He said I can maybe take off $50.00. I thanked him and departed. I then called Ford Customer Care, spoke with April whom was very helpful. Gave me a case number and told me to wait a few hours and call the service manager. I did what I was instructed to do. I called Bill Currie Ford and asked to speak to the service manager, of course on got voice mail. I left a message with my case number and contact info. I called the next day, again getting only voice mail, again left the info. The service manager Mark has yet to respond to my calls. So now I have a car that cannot be secured. I am on the road all day and I am forced to park my car with the window wide open just asking for someone to take advantage of it.

2013 Ford Flex SEL AWD bought certified used March 2015. Great car up until 70,000 problem after problem. On our 3rd ptu, amongst numerous repairs including but not limited to rack and pinion, control arms, carrier bearing, whole engine seal. This car has been nothing but a headache going back and forth to dealership. Half the time for warranty work (CPO Ford warranty) and the other half for problems arising from dealership lack of quality workmanship. I am currently going back because they fixed my blower motor but now steering wheel sits crooked. Car was not brought in like that. I am glad I purchased warranty but quality workmanship and parts would not require this much maintenance in opinion.

2011 Ford Edge Limited. Havent had any problems with it.. Only 30000 miles on it. I take it the dealer for regular maintenance. Built in GPS works well, I buy a updated SD card for it once. About every 18 months..

I recently bought a 2003 Ford F350 6.0 PowerStroke from a private Seller that only sold the truck because of a loss of work. I bought the truck nice with only 92,000 miles on it and it ran well and was very clean. However, I didnt drive it a few hundred miles before lots of white smoke blew out of the exhaust. My gauges were all reading normal and ALL of the fluids were full. I was driving the truck from Colorado to NY when this happened trying to get my family back home. I stopped and NO ONE could tell me what was wrong. Again, no warning lights yet. We stay overnight there and the next morning when I tried to start the truck an engine light came on. I immediately took it two miles down the road and had it hooked up to a diagnostic machine. Again, no one could tell me exactly what was wrong and could only guess as to what it was.The truck was running fine at this point. I had to get the truck looked at and the only place open on a holiday weekend was a 24 hour garage, the problem was it was about 30 minutes away. I tried to get it there but it started blowing a lot of smoke and got loud. We had it towed and had to wait two days for a Ford dealer to look at it because the tow truck operator didnt trust the 24 hour garage, in fact I found out they had bad reviews also. Anyway, once Ford opened and diagnosed the truck, they said that the Glow Plug had melted in half and fell into the engine causing catastrophic damage to the engine. I couldnt believe this! I told them how everything happened and the guy said that by the time the light came on the engine had probably been already damaged to the point to where it now needs to be replaced!I paid 13,000 for the truck and I am being told I need 17,000 to replace the whole engine now. I called the Ford Motor Company and told then the same thing but they said that because of the age of the truck there was nothing they could do to help me! Not even give me a loan to get it fixed. I was desperate and NO ONE was willing to help get my truck fixed. You would think a Corporation like Ford would take a little responsibility in what happened here! No lights came on before the engine was apparently damaged beyond repair!!

I bought a Ford Transit Connect 2014. Was in the shop 3 times for its Fourth transmission. I was told that they would give me one or 2 payments goodwill. I ask Ford if they would give me a discount on a new car. They said no so when I got the POS transit back I traded it in. Now they say since I traded the car in they will not give me the payments they had promised. What a loser company. I have decided to tap into my wifes Twitter account at a large company she works with over 7000 + employees so no one else gets scammed by Ford. Good luck with dealing with them.

I am in South Africa and bought 2016/2017 Ford Everest Limited and have had endless issues with it. The latest is the sensor on the steering rack failure which Ford now has to replace the whole steering rack for the second time. Once the sensor fails it disables all the driver assist features. I am concerned for my safety and do not know what the future will be with this car. I have done some research and have seen that Ford in the past had similar problems with steering rack failures. Can you help in any way please?

I own a Transit full-size van T350 built 5/2015 used for business. After 38000 miles the left rear axle seal failed and was replaced 11/30/16. One day later the hole axle seized after just 50 miles. After the warranty repair. It took to January 10/2017 to rebuild the rear axle (no parts available!!!) and to get the van back from the Dealer (Ford of Clermont, FL). Since then the van is creating a loud howling noise between 50 and 60 mph and a loud deep vibration noise over 70 mph. Four more attempts to repair/adjust. Did not fix the issue. Since 12/1/2016 the van spent over 100 days in the workshop trying to fix the rear axle under warranty without success. Since 4 weeks my dealer tries to get in touch with a Ford engineer to assess the issue. Without success. In the meantime the right axle seal failed and spilled all the oil on the road. In addition to the incompetence of the dealership Ford Customer Service is at no service for a customer who has a more complex issue than an oil change. I called Ford customer service several times but all they do is to get you in touch with the dealers management. Ford Customer Service is only set up to make you feel good and to mediate between dealer and customer. I feel that my only option now is to sue the dealer and Ford to get this faulty rear axle replaced.

Car broke down, 4 hours later still waiting for a phone and/or tow truck. Every time you call the number for the roadside assistance, you get asked the exact same questions as if you aren’t already in the system and haven’t already called over 6 times! What kind of crap is this? In a bad neighborhood, no AC since the car is down and no one seems to know why we don’t receive calls or text messages or why we haven’t been assisted. What’s the point of calling it Roadside Assistance. You’re assisting me to stay on the side of the road??? You don’t need anymore bologna, cause Ford you’re full of it already. This has convinced us to take back the Ford and never do business with them again.

2013 E-150 van, 104000 miles -- Number 7 plug blew out. Took to dealer and a week later was fixed. I was told when I picked up the vehicle that the number 7 plug blew and 2 others were about to do the same. Original plugs from factory. $600 later and ready to trade in for Chevy before this happens again.

My dad had an accident in his 2007 Ford Taurus two weeks ago. His airbags did not deploy. He was wearing his seatbelt but they did not lock like they were supposed to. He suffered a bad cut on his forehead when his head hit the steering wheel, and has knocked him unconscious. He died a few days ago. If the airbag had inflated, it probably wouldve saved his life. Instead, now I have no father.

Ford PTO failures with Ford Edge, Flex, 500, and Lincoln MKX - As a manufacturer, I am really disappointed with Ford, and this will likely be my last one after being a Ford supporter for years. I have spent $1,800.00 in maintenance on this vehicle in the last 12 months on replacing the engine fan TWICE and the engine fan wiring harness. Now, another $2,800 for the PTO / PDU / transfer case and power steering rack? Thats $5,000.00 in maintenance in the last 12 months. No thank you, Ill probably trade this in on a Lexus and #lastFORDever. Ford gets zero stars. I have had a case open with Ford corporate, nothing material has been done.

To be brief: More than a dozen phone calls. More than half a dozen emails. Two different Map Update Drives. Poor Customer Service - No knowledge of system, careless attitude, multiple call you backs (without a call back). No follow up. Completely messed up Navigation System in vehicle. System will not update, continues to flash screen throughout the day while driving about incomplete update, voice command Nav totally disabled, maps reverted to earlier version with missing data. Suggestion: Dont buy a FORD. They dont understand the tech they put in their vehicles and will give you the run around hoping you will go away instead of fixing the problem.

Truck burnt up by DEFECT. My 2002 FORD 350 exploded at 2 A.M. while not being used for over two days! I then got stonewalled and laughed at by the rude people of this garbage company. I also started getting recalls for the exact reason my Ford lit up. A wire heated that was hooked up to the brake master cylinder. This happened years ago and I was just sent a message that I have had over 60,000 hits with people experiencing the same problem. NEVER BUY FORD!!! I have pictures. Shame on that company for crapping on the small men of America…the working man!!! Please boycott that no good company. Buy G.M. I had 4 Chevy trucks and all lasted a few hundred thousand miles each.

On March 13th, 2012, I had an accident due to heavy fog that caused me to slam into a 3 and 1/2 foot ditch then into a field. The seat belt did not lock and the airbags did not deploy which slammed my chest into the steering wheel, bounced me in the air causing me to break my back and severely bruising my ribs. I am currently bed-ridden and very upset that my 2007 Ford Escape failed to protect me. My vehicle remains at the auto repair shop estimating damages. I am thankful no one else was in the vehicle.

Ford truck blew the spark plug out the head at 21,000. Dealership said, We can replace the engine on your dime but cannot guarantee this wont happen again as it is a design problem and not enough threads were in head from manufacturer and would likely happen again. Fords call center overseas denies there was ever an issue, once confronted with their patents they filed to correct the issue they hang up.

This is a letter from one of your first-time customers. In the grand scale I mean very little to your company as far as your bottom line. I am one of the millions that pay you every month and understand that with a corporate company like yourselves I don’t really have any pull in the service relationship we have. However, I believe it is therapeutic to encapsulate this experience I have had with you, and also to caution others who may want to purchase a FORD vehicle in the future. I don’t believe in getting something for nothing. I do believe in fair and honest treatment and that’s where you have failed Ford.I leased my FORD Eco Sport 2018 in January 2018. Unfortunately, I was in an accident in late February 2018. Nothing huge just a fender bender but as I write this, it is September 13th, 2018 and I still don’t have my car back from the shop. You see you sold a vehicle that had no parts ready for it because they are made in India. (I’m not really sure if the location is to blame but that’s just what I have been told.) You take no responsibility for that, and believe that while it is unfortunate it is also not something you have any plan of action for or will do anything about. I have called, emailed, Facebooked, tweeted, and hoped for someone to help me and yet still there is nothing you “can” or will do. I have now not had a car for months while still paying my lease agreement. You wouldn’t even lend me a rental, so I had to pay for my own. $778.00 and one month later and I have just decided to be carless. I am 30 years old and I have a family. I have a 90-year-old grandfather I take to the doctors and shop for so Ive had to rely on friends and neighbours to go everywhere. I must Uber to and from work every day because I must make sure I can pay my ford credit bill this month for a car I haven’t seen in a half a year. I have spoken to two dealerships and they tell me stories about all their customers who are waiting on parts for the Eco Sport with no answers or timelines. How discouraging is this? My first new car and all I feel after this whole experience is abandoned and forgotten buy a company who made about 7.6 billion dollars last year off the very people they won’t help.I have called your customer service line; whose sole purpose is to never actually help anyone but rather read the same four lines of script sent down from some corporate manual to ensure that: A. Ford never has to help anyone. B. To make sure that the customer is so defeated and frustrated by the end of the call you won’t want to call back. On that front Ford I say that you have succeeded. As I have been doing some digging to see who else I could call I have seen thousands of terrible reviews about everything this letter is about and clearly no one cares. There should be a support group for every customer you have let down because honestly its outright abusive at this point.My family has always owned FORDS. Generation after generation it is the only car we buy, and after this whole experience I don’t see myself being a FORD customer in the future. Even though I feel very defeated by this whole situation I am still hoping that someone will read this and have a little heart to understand that I am only looking for what is fair, for a paying customer and what is right for a customer who has valued FORD their entire life.

Having good experience with giving the exact point of view and rating in the market with showing the income of the company with employee treatment. Good information with pros and cons - lots of interaction with data.

I bought 2013 Vista car in Oct. 2015. 25,000 miles, it lasted 1 yr. One yr. later 10-20-2016 took Manteca Ford service, told me it needs a clutch. No car 6 days. Oct. 20 back in shop, Dec. 20, back in shop. March 16, back in shop. March 20 back in shop, they said throttle $100.00. March 22 back in the shop. March 28 back in the shop. Picked car up March 31 2017, told me needed a new battery. Didnt want them to put battery. This is the same problem, I had in Oct., Dec., March. Engine light came on while driving. Vehicle began making a thrashing type noise and losing speed. I had to drive home with my emergency lights on. Real slow. I will never buy a Ford car again. Service dept. dont know what theyre doing. Car was towed 2 times.

Updated on 02/18/2020: So I call Ford Customer service today, again and because I havent received any updates on my complaint I ask for Adriana **s supervisor to see if maybe I can get a ending in all this ridiculous and absurd case of malfunctioning Ford USB navigation update. So again nothing, I have to wait and see if this supervisor will respond....I will keep calling and posting because this is the only way that I may help others not to make the same mistake and purchase a navigation system update by using the USB that Ford is selling for 152 dollars.Updated on 02/12/2020: After I received an email from Ford customer service said that I need to call the Ford dealer director....after a month 1/2....I decided to call today again and I call 7 times asking for help....the last person that I talked to told me that I have to call 18009008458....navigation system customer support, so I spoke with Melanie, explain my problem and you are not going to believe this, she said that there is nothing she can do, that I have to call Ford customer service 18003923673...again. I call 7 times today....Sorry you have to call back so they can call us.... call us....I pay 154 for an update on my navigation system and 107 to fix the part that was damage by the USB that Ford send me and now there is no one who is responsible to all this and there is nothing that I can do to have my money back.Original Review: Im the owner of a Ford F150 and I was advised by a letter from Ford motor company that my navigation system needed an update and for me to be able to have it I have to purchase. Went to the website and after writing down the VIN number and the navigation system code I paid 175 dollars. After a fews day I received and USB with all the installed instructions. The truck need to be running and it will take around 60 minutes, so I sat and followed the instructions, after a few seconds my screen was white and said navigation system error and then the alarm of the truck went off and the radio. So I decided to call to the number that it was showing in the USB box. Customer support. I was talking to a person name Jasmin. Tried really because her background was a baby crying, so she put me on hold. Wait and wait. I decided to call my Ford dealership and explain the situation. The only solution it was for me to drove and get my battery. That resolve the sound problem, but my navigation system was white and showed a navigation error. So I decided to made an appointment to the following day which was Monday at 9am. Monday the only person who does fix this type of problem show up and say, I dont have time today, come back tomorrow, maybe tomorrow. maybe? So I need another appointment to Thursday at 8am. There I was listening to the manager talking to customer service. Doesnt she has a guarantee? Yes she has. Well let order the part. Part? I just need an update. As a result I have to paid another 107. The USB that I received from Ford motor company damaged my navigation system and a part needed to be replaced. I call Ford motor complaint department and explain all the situation, and after a month of calls and emails I received an email said this is the director phone number for you to call it. What I want, I want my money back thats all. There was nothing wrong with my pickup before all this update thing. Did I got my update. I dont think so no.

Ford Fiesta 2013 - DO NOT BUY!!! Im stuck now after going to the shop 5-7 times for the clutch and shuddering... Finally told, sorry, nothing to do. I bought this car in good faith and they SUCK!!! Same problems everyone else is talking about. I only have 3,100 miles on my car. This should not be happening!! I got the lemon and they will not do anything to fix it or make me whole! So disappointed.

Ford had a recall on their airbags & our vehicle had an accident. The airbag deployed. The body shop was told the part was on backorder and they have to wait for it to be released. We had our rental car covered by our insurance for 30 days. When that ran out I contacted Ford since the part was on backorder to cover the rental expense for the remaining days till the car is ready. Ford just called to inform me they cannot cover it!! I will never buy a Ford Vehicle again!!!

I bought a 2011 used Ford for my nephew. I have owned many Fords new and used. This car has power steering issues that has a recall, but Ford doesnt back it, so I have to pay 1400 dollars to replaced a steering gear. This car is dangerous. It goes out while driving making steering almost impossible. I will have it repaired and I will try to sell it. I will never buy another Ford product for myself or my family.

I parked my 1997 F150 running fine. I went outside and after about 4 hours, it was smoking real bad by the break cylinder. We cut the battery cables, but the wiring all burned. Im on foot now.

Purchased a 2018 Mustang GT. 6 speed, manual. I noticed transmission failure about 6,000 to 7000 miles. Took it to two different Ford dealers because the first Ford dealer tried to charge me. The second Ford dealer did the work and did it under warranty but advised me but if it happened again it would be coming out of my pocket regardless of my warranties. Very nice car but warning you will be spending more money on it even though you have a warranty and it is a brand new car. Good luck.

Purchased a new Ford F-150 on 6/27/2015 from HemBorg Ford in Norco, Ca. External fan came on a few times as soon as the truck was started while we moved the truck in and out of our shop and would not shut off unless we turn engine off and restarted truck. On September 1 after picking the truck up from getting the decals the battery light came on. The following day I made a phone call up to our local mechanic to see if he could check out why the battery light was on since they are a half mile from where I lived. Pulled the truck out of the shop and let it run for about 30 minutes while I cleaned it to see if maybe the light was on because the truck had been sitting in the shop. I then got in the truck and drove off. It is about 12 miles from our shop to the local mechanic shop but after getting on the freeway the Sync system notified me. I was going to lose power to some electric powered features or something of that sort. It didnt repeat it. It only said it once so I cant remember exactly. I turned off the radio and air thinking maybe its a low battery issue. A few minutes later all the indicator lights came on and the truck lost power. I looked in my mirror to get over and to my horror I saw smoke pouring out from under the truck out the back. As soon as I pulled over the smoke was coming out from under the hood as well as flames were starting to come out too. I popped the hood and jumped out looking for my fire extinguisher and in panic could locate it. I ran to the front of the truck and tried to unlatch the hood, but the smoke and flames were pouring out. A guy ran up and started with his fire extinguisher, but we couldnt get the flames down enough to get the hood opened. By the time the fire department got there, the front tires caught fire and blew into the field which started a 5-acre fire which did slightly damage some decks on a few homes. The fire dept didnt put any water on the truck because they were trying to save these peoples homes and I watched in horror. The truck and all our equipment burn to the ground. Some people say why didnt we bring it in when the external fan came on but honestly most people would have even noticed it. I know because we own 9 Fords between our business and personal but since the truck was only at our shop and not in service yet it would be brought in before it was ready to go into service the Ford dealer.I would have brought it to was father then my local mechanic so it wouldnt have made it either way. I am beside myself with this. Did the fan keep coming on because the computer was telling the truck something was hot? Why did the battery light come on (I did take a picture of the dash when I was pulling into the shop after we picked it up from getting decals and it shows the light on. Please help.

Didnt get the information that I need it to buy a car and the lady was kind of rude about how I got to go about it to get this cleared off my credit, I need a car. I need credit acceptance off my credit. Its not my bill. Its my sons bill

My 2019 Ford Expedition limited, dealers new car 3yr warranty isn’t being honored or taken as priority. No one answered call or voicemails and everything’s a fight with company. Stay away. I buy new cars every couple of years and my experience here is the worst. Stay away. And the 72,000 dollar car is only fourteen months old and is full of faulty equipment. Have documented proof.

My daughter bought her very first car after college and entering in the real world as a teacher. She purchased a used 2013 Ford Escape. After only 10 months she was driving down the road and went to turn and the steering wheel would not turn. Thankfully she was not on a curve going 55 mph when this happen. She was driving at a slow speed since she was getting ready to turn. Then realized she couldnt turn continued straight until she could get off the road and call her dad. This happened on a Wednesday and she called the dealership and they said bring the car in at 8:30 Thursday morning. The car was taken to the Cloninger Ford of Hickory NC where she purchased the car and had the car serviced. She was pressured by the salesman to purchase an extended warranty (certified wrap covered warranty) 84 months or 100,000 miles that was to cover anything major. As he stated anything but belts and spark plugs those cheap replacement items would be covered. So we were sure that whatever was wrong would be covered with the warranty. The car only has 69,290 miles and is only 3 years old. After the car was checked out they came and told her it would be $2006.00 which she does not have. She was told it was not covered under the warranty. She was told the electric power steering had gone out and the gear assembly steering part #3504 needed to be replaced. I cant believe no recall on something this serious. The worst part of all is they let my 25 year old daughter drive away knowing what was wrong with this vehicle. She could have been injured or killed or injured or killed someone else. They better be thankful that my daughter was not injured or killed or even in an accident - it would have cost them so much more than $2006.00. I would own that dealership!!!!! We will never own a Ford and we will make sure that everyone knows about our experience. Today at 5:30 she will be trading her Ford Escape for a Chevrolet due to the customer service with Ford 1-800 # being no help and telling us to contact the dealership Cloninger Ford which offered no assistance. We were told it was a policy that Ford Motor Company has. Bottom line dont learn the hard way like we did and lose approximately $6706.00, stay away from Ford vehicles. Plus my daughter could have lost her life which is not replaceable. Yes one upset but thankful parent.

I went to the Ford Credit website on January 9th to make January payment due January 7. After making payment, I checked the box to extract payments automatically on the due date heretofore, thinking that this would start in February. Apparently by checking that box, my payment was not applied to January. There is no smart feature on that site that applies the funds to the last payment due and no payment was made until February 7, skipping January. I did not notice this and on March 2, I received a robo-call stating that my account was seriously delinquent and to call Ford Credit ASAP. This came as a total surprise to me.I spoke to a very helpful rep named Windy, who read the situation clearly, but also told me that my account was reported delinquent to the credit bureaus. She understood what happened and it was obvious that I didnt check in on January 9 for any reason other than to make payment. She referred it to a supervisor. Over the next week, I spoke to 3 more reps and 2 supervisors. They told me that I should give it 30 days. Today Im at 30 days and dealt with two people this morning who were completely unsympathetic to my issue and kept reading me the rules. My contention that the system should be programmed to apply payment to the last payment due was met with deaf ears and was told that even after submitting written complaints electronically, that they must be written in pen and ink to be considered for reversal.I have invested at least 8 hours with this company to resolve an issue that was triggered by software that is programmed by them. Hence an internal Ford issue. This can easily be resolved by a company that actually values its customers. I had a similar technical issue with BMW a few years back and it was resolved efficiently and with great courtesy. Within 3 days I received a letter of reversal from them and all three credit bureaus were notified. Ford apparently has a banking arm that is way behind virtually every other I have dealt with regard to treating its customers fairly. I will continue this pursuit to clear my credit. I will never buy another Ford product again.

Like any Ford product the company issues TSB`s, but not recalls. The Edge has issues with warning lights especially the YOU ARE NOT IN PARK warning. They will not recognize this and will have to be repaired at the owners expense.

Purchased a 2015 Transit Connect XLT for our business at the end of December. Put on the road mid-January. March 18th the truck made a large noise and then died. We had it towed to the Ford Dealership where we purchased it. The dealership spoke to Tech Support for Ford.. Did a few things suggested and nothing worked. No one could/can give me a date about when it will be fixed. A new part was accelerated with no time frame delayed twice. The truck is sitting at the dealership. FORD CUSTOMER SERVICE has been USELESS. Their only answer is part is accelerated.I then went onto corporate website and emailed Tier 1 support who referred me back to the People I had been speaking too. The Service Reps that have never had called to tell us what is going on. No One Cares. No one can tell us when the part is due in. This week the Dealership took the part Ford was hoping would fix the truck from another truck and still it is not fixed. Again, no follow up from Customer Service. We have 6 Ford Trucks and have never had a problem. I will have to think long and hard before we will purchase another after this experience.

I have a 2018 F-150 with a 3.0L diesel. I bought it new and it now has 15000 miles on it. In the past 7 months I have had an issue with it losing engine oil pressure. The dealership has put 2 new oil sensors in it and the problem still exists. I have taken it back in to have the issue resolved. Ford Motor told the dealership that its an oil pump issue. That was a week and a half ago. I left the truck and Ford was suppose to overnight a new oil pump. The part took a week to get to the dealer, and then it was the wrong part! So Im still waiting with no end in sight. Ford only cares about selling vehicles. Customer care is not important them.

My Ford Escort is an old car made in 1995 and I have drove it since 2002. It has worked well for me and is still going. I hope it continues for some time longer and it will be missed when it goes.

I leased a 2015 Ford Fusion in the fall/winter of 2014 and have had it for 3 years and it gave me no problems the entire time. I took it on a few trips and it was great! I just traded it in thinking I would try a foreign car to take advantage of the mileage that they advertise so I traded it in for a 2017 Kia Optima. Ive had this car for less than 2 months and it has given me nothing but trouble (electrical/engine related). Its been in the shop for 2 weeks now and I havent heard any updates from the service manager as to when itll be fixed, or what the problems are with it. Ive dealt with the roadside assistance, the service center, the corporate office and of course the dealership and Ive been sorely disappointed with every aspect of Kias customer service. Ive been treated like a number and told that if Im unsatisfied with the vehicle that I should wrap it around a tree and get something else. Im never purchasing from Kia again... I miss my Ford sooo much!!!

I was scammed when purchasing a used Ford F150 2007, total of payments $48,681.36. The paper work I signed didnt have that total on it, I would have never signed for a used vehicle for that amount. Thats a down payment on a house. Out of all the years of buying a vehicle I never was ever scammed. Like this, its now 2014 still paying $6,834.64. Santander purchase my loan from Citifinancial bank. Can anyone help with this matter? I write a letter to Santander explaining this matter and they took away 3 payments that I already paid. Scammed and helpless.

My complaint is with Ford Motor Company. My vehicle was covered under the power train warranty and I noticed sluggish shifting and jarring in low gears. Because it was within 60k miles, I took it to their service center. They said they created ROI but couldnt do anything until a service light came on. It felt unsafe to drive but I did continue driving, the service light came on when it downshifted too far and red lined. I took video and picture of this within the vehicle, but the light shut off before I could get back to them. They claimed they couldnt recover the code, but they did have my picture proving light had been on. They also drove vehicle and confirmed the mechanical issue I experienced. This is all documented, but both the dealership and Ford is unwilling to service vehicle to satisfaction and now vehicle falls outside warranty mileage. I have all invoice documentation and pictures proving this, and Ford also said they cant fix vehicles without service light. This all took place over the course of 6 weeks or so, not years or even months. They are avoiding their warranty obligation.Shortly after, the service light came on and Ford confirmed what I already new, Transmission issues. Even though I reported the issue within warranty with ROI invoice created, Ford refuses to pay full cost of repair because light didnt stay on until just outside of warranty miles. This is definitely deceptive and probably illegal to not cover the repair, which is why Ford is offering to cover less than half. However, I would never recommend purchasing from Ford again as they dont back their warranties. Its unfortunate as Ive been a Ford owner of new vehicles for years, but I cant recommend anymore. Quality control and lack of Warranty consistency has hurt this once great American Brand.

Fall of 2014, purchased a new Expedition (traded in an older one, which I loved). Im happy with the vehicle; just not the dealership. Whenever I had questions about operation of things on the vehicle, went back or called dealership, and they always helped. But when I hit a post because the backup system alarm didnt work – another story. Had the same system on the old one and it always worked. Now, apparently, the system was turned off. Had to be turned on, which was never mentioned by the salesman or the book. Even called Ford and they took no responsibility either – no one does, because it works – just not turned on. This was never an option in the old one & I was never told differently. Now I have a 4 figure repair, to learn this little quirk to the system, and no one wants to take any responsibility!!

I have owned so many vehicles and finally purchased a Ford focus this past year. By far the worst experience of my life. I brought a 2013 Ford focus that had a recall on the transmission control modular. After taking it to a Ford dealer they told me the part was on backorder and they had no estimate of when it would be fixed. Fast forward 8 weeks later, still not fixed, they refuse to give me a rental saying there is none available, Ive called and spoke to supervisors of Ford company and get nowhere. They have the worst customer service. We are currently looking to buy another car while we wait for that piece of junk Ford to be fixed which could take anywhere from a day to years at this point and the second we get it back, we are listing it for sale!!! I will NEVER buy a Ford again!!!

I bought the car with 2,000 miles and they said is considered as new. I had the same problem as everyone here. During the past four years, I have taken it to the dealer 4 times for the transmission clutch. The last time they said there was another piece that needed to be replaced, so the transmission does not fail anymore but that piece was not cover by the warranty. I paid about $300. Looks like the warranty will be covered by piece. I dont understand. Right now is the fifth time my car is at the dealer and I hope they dont come with the same story. I hope our President Trump makes Ford Cars Great Again.

The second front spring has now broken. First it was the drivers side - now the passenger. I dont understand why the recall doesnt include the 2003 model, since they obviously have the same problem as the other ones that there has been a recall on. The mechanic said it wont be long before the rear passenger one goes too. This is a very dangerous position that we have been put in by Ford not recalling these. Who is responsible for starting a recall? This is not fair or good business.

After owning my 2015 Ford Fiesta for two years I got in my car and when I went to shut the door the entire plastic handle broke right off. They would have to replace the whole door for $498 without any labor. No kids, well kept etc. This piece is such junk, will never buy another Ford if this is how they design them.

I am very disappointed with the quality of the Ford edge car. I bought this car in Dec 2012 and it had 3 years free service and warranty. During the past 2.5 years the car has refused to start twice at crucial times and had to be sent to the workshop. I was told that the battery was faulty and it was replaced 2 times. On 1 occasion the car cooling hose burst in the middle of peak hour traffic on Sheikh Zayed road. I had to call a tow truck and sent to workshop. I got the car additional 2 years 20k km free servicing by paying over AED 3000 however as soon as the 60k km warranty was over the car started to miss engine beats and stopped in mid traffic many times. Again at the workshop I was billed for AED 1320 for labour and replacement of spark plugs and catalytic cleaning. Now the workshop has informed me that the battery needs to be replaced again 3rd time and I will have to pay for this. Any other competitors car would not have given me so much problem seeing that till date it is driven locally in Dubai only 68k km and is 2.5 years old. Very poor quality not expected from FORD.

I had to have the intake manifold replaced on my 1997 Ford Crown Victoria LX this year, 2014. Ford has acknowledged this flaw, avoided having an official recall issued, notified their Fleet & Commercial consumers and, quietly, without any sort of notification, offered private owners a repair/repair reimbursement offer that was only in effect for 90 days. This is an outrage! I want to be reimbursed for the money I had to spend to have this repair done. ANYBODY ELSE WITH ME ON THIS?!?

Ford Edge is a nice car and sharp looking. However, the panoramic sunroof gets stuck and won’t close sometimes. Also, Microsoft sync hard to use. Otherwise I love it and gets good gas mileage.

My 98 F150 had been parked beside the garage for two weeks. It ran fine with no issues. Then Monday morning about seven, the truck started on fire. Luckily, nothing else was burnt, but the truck is a total lost. If you own a Ford truck, sell it or get it to a dealer now.

I own a small construction company, specializing in interior renovation work. I have an aging (2004) Ford Econoline 250 with over 100,000 miles. To avoid possible expensive repair work and to ensure I had a reliable vehicle, I paid a $3000.00 deposit to order on a new Transit on 2/16/15. The vehicle arrived at Paramus All American Ford the end of April. It was incorrect. The salesman who was knowledgeable and helpful tried to find the right vehicle in the area, but could not. He had inadvertently ordered the Transit with a medium roof and not the low roof I had requested. On 5/8/15, I had to reorder it and the salesman said that production had improved and that I should get it in June. In the meantime, the brakes on my current van failed and I had to spend $1,200.00 for new brakes.The van did not arrive in June and it did not arrive in July. The salesman suggested I call Ford to seek compensation. I spoke to a customer rep on 6/7 who said the van was due in this month (today in fact) and would not offer any reimbursement for the money I spent on repairs or time waiting. I spoke to a supervisor yesterday and had a similar conversation. It has been 6 MONTHS! Ford has my $3000.00 and I dont have the vehicle. I wanted to buy American and have been a loyal Ford customer. This is their customer service? Terrible. I am at my wits end.

While shopping for a vehicle at Viva Ford North Desert Blvd, El Paso TX, I experienced a total lack of integrity by a salesman and management. The salesman I corresponded with was nice at first as we discussed my purchasing a used vehicle. The vehicle had a knocking noise in the rear but the salesman said the shop mechanics would find out what it was and let me know. I then agreed to purchase the vehicle for $11K contingent on the noise being fixed. They wrote up the deal with all the costs. I explained I would be out of town for a week and wanted to put money down to lock in the sale. The salesman said management would not allow me to put money down on the vehicle until they fixed the noise, but assured me the vehicle is yours and that they would keep it off the sales lot. After continuing to refuse to take a down payment they would only allow me to take picture of the write up, all while assuring me they would not sell the vehicle and that we had a deal. During the week that I was out of town the salesman called to let me know the noise was fixed. I asked him how much I could put down on the vehicle, to which he responded he had to ask his manager, but would call me back. After two days went by with no return call, I called the salesman with no answer so I left a voicemail asking him to return my call. He never returned this call either. After returning to town I went directly to the dealership from the plane to pick up the vehicle. The salesman informed me that he was called out of town for a family emergency and the vehicle was sold. I responded with we had a deal written on paper and that he assured me the vehicle was mine and no longer on the sales lot! The salesman said some other buyer paid $13K ($2K more than my deal) so they sold the vehicle. Then the salesman had the nerve to say, well I have other vehicles available. This location obviously deceived me and is more interested in making money than being honest with their customers.

I have a 2002 Sable. I was at work when I noticed that I had a flat tire. No biggie. Someone at work changed it and could not get the tire off. After a few minutes, they realized that the spring had broken and was logged in the tire. So naturally I had to have it towed to the shop. This problem cost me $968. I had to have the front springs replaced along with the lings that go with this and a new tire and I am just back at work after two years.

I bought a 2105 Ford 150 XLT 4WD and on Dec 22nd 2017 it seems fuel pump went out. Had to get truck towed so called roadside. They said it would be 3 hours so I waited. No one showed. Called roadside back come to find out someone cancelled. Did not tow until Dec 23 2017. Since truck has been in shop date changes on parts coming in to fix. First date was Jan 12th 2018. Now Jan 25th 2018. Still no action. Tried calling Ford direct 4 times. Cant get through and dealership keeps making excuses.

I love my 2017 F350 Super Duty Platinum diesel dually. But there’s a minor flaw in the design of the side view mirrors on current Ford Super Duty trucks. The upper back half of the mirrors are available with a painted or chrome cap & the chrome option is the problem. The cap wraps around the inside upper edge of the mirror casing & the chrome acts like a mirror which reflects anything from whatever angle it’s set at. In my case, the driver’s side chrome cap reflects the white & yellow stripes from the center of the road. The passenger side reflects anything off to the right side of the road like construction barrels, signage on fences, light poles, etc.. These reflections are a distraction to the driver. When these items or paint lines flash in my peripheral vision, they can be a distraction. Or when I take a quick look in my side mirrors to check traffic around me, the flash reflections of other objects off the chrome caps makes it difficult to concentrate on the actual traffic I’m trying to quickly assess. Ford should paint the inside edge of the chrome caps with a flat black paint. I did this with my 2017 F350 Platinum dually & it solved the problem. Now the only movement I see is in the actual mirror itself. I painted only the inside edge of the chrome cap, which is not even noticeable to anyone looking at the truck from outside.This would be a very simple fix for Ford to do with the chrome mirror caps.

My 999 F-350 Super Duty Diesel caught fire in the middle of night after being parked for 4 days and burned to ground, also burning a Chevy next to it!

In July 2017 our 2013 Ford F-150 lost all braking power. Had truck towed and they replaced Master Cylinder and brake booster. I researched and found our truck was manufactured 4 months too early to be included in a recall for this very issue. Ford headquarters finally agreed to pay us $350 of our $574 bill. We have a complaint number and approval code. HOWEVER it is October and the local dealership Sam Packs Ford Country of Lewisville TX refuses to cut our partial hush payment! Ive emailed and called too many times to both headquarters and local shop!!! Im done with Ford and ready to spread the word of their refusal to admit to faulty parts and refusal to honor partial payment! They are liable and are trying to avoid all accountability. Shame on Ford as we all know BRAKES ARE OPTIONAL on Ford vehicles!!!

Back in 2005 I purchased a brand new 2005 Ford Freestar, it had a faulty torque converter, and was replaced in 2013. Now then 1 year later I had the same problem (torque converter). I just got off the phone with a tech. at the Ford dealer and told him what happened... he said its not covered a recall is a 1 time fix, so even though they replaced my torque converter with another faulty 1 its not their problem... I dont think thats fair, but then again what do I know, Im just a consumer... What can a person do???

I am the owner of a 2012 Ford Focus which is known to have a bad clutch and transmission. While I was under warranty, I had two clutches replaced and multiple software flashes to try and fix the issue. I have only had my new clutch for about 19,000 miles but because I am now out of warranty, they are making me pay for a new one. The first service representative at Miller Ford advised that we have the old clutch and right after they put that into my vehicle, they came out with a new clutch that fixed the issues the old one is having. He explained that due to this, the new one should be covered. After they diagnosed my vehicle, they are now stating that since my vehicle has over 100,000 miles, I would have to pay for the new clutch, even though they know they put a clutch in my car with KNOWN ISSUES. My husband was active duty military and when the military tells you to move, they dont pay to transport your car so we were forced to drive across the country with our vehicle. Military families will ALWAYS have more miles on a vehicle than a family that doesnt have to move all over the country. I find Fords actions reprehensible since they know the clutch that is in my car is BAD and they JUST REPLACED it. They also advised me that when a clutch is replaced under warranty, the warranty on the part is a lot shorter than if I had paid for it. Ford knows that they came out with a clutch to fix the problems that the one that is in my car is having, but yet they are STILL MAKING ME PAY FOR IT. DO NOT BUY A FORD, THEY ARE THIEVES AND AN UNETHICAL COMPANY.

Ford refused to fully fix a recall that they issued and the damage it caused. It took over 6 weeks to get the parts in to fix the Ford Fiesta door locks. They had the car an excessive amount of time.

I have a 2013 Ford Edge limited with throttle body issues. There are pages and pages and pages of complaints online but ford will not recall the vehicle. The car loses power and will not allow you to press the gas, it basically just rolls until you roll to a safe or not so safe place to pull over. I had this issue within the first two years of the purchase. It was repaired about 8 months ago and now again. It having the same issue. The salesman knew there was an issue and even said that he just drove a brand new one off the lot that had the same issue. FORD EDGE THROTTLE BODY NEEDS TO BE RECALLED BEFORE SOMEONE DIES!!!

2015 Fusion Energi Titanium - During the entire sales process, I had sales staff and service staff would lie to make sure the sale went through. After I bought the vehicle, I found damage on several parts of the vehicle and they stated they would take care of it. I came back to have the vehicle fixed before they put on a sealant coat on exterior and interior that I paid extra for at time of sale. I came back after the service person James called me and told me it was perfect with all damage gone. I show up to find out the vehicle damage was not taken care of and I ask ** to come look at the vehicle damage personally. He admits he never looked at the damage before or after it was fixed. I schedule the vehicle to have the drivers side painted to solve a gouge that went to the sheet metal. The vehicle is brought in and all problems are solved. I needed to call the auto shop to have status updates on my vehicle. ** would give answers with no basis in fact and every communication he would change the times/days when the vehicle would be ready. The vehicle will be going back in four weeks to have the sealant replied post vehicle paint curing. I have had nothing but problems with the Future Ford Roseville dealership. The problem is I am 500 miles away from the dealership and I cannot show up in person. Every time I try to contact people, I have the I will call you back or have that person call you and I have waited more than four business days on multiple occasions for a response. I traded in a vehicle and they took and additional four days to get in touch with VW Credit to find out the pay off amount. I have waited now seven days for financing to talk with me at the dealership. I have left voicemails daily on work phones and personal cell phones with still no response. I need help!!!!They offered me $100 to call the damage fine with a gouge going through all layers of paint. They even told me they would take care of me if I put in perfect scores on the surveys. I am offended at the $100 to go away and asking me to falsify records to make the dealership look good in Fords eyes. Then having the gall to say they will take care of me if I lie as they have constantly lied to me. I need someone from Ford Corporate to investigate my allegations to find the truth of the matter. They are willing to refuse to contact me when I need help and are more than willing to constantly, lie to me. I even asked to return the car in the first 200 miles/48 hours and I would wait for another car to come in that was not damaged. I just want a new car and want to enjoy my new car. I have owned the car for two weeks and it was in my possession for only four days so far.