Purchased the new 2014 Ford Fiesta in August 2014. By the time I went in for my first oil change I was having problems with the car shaking, jerking, slipping, shuddering upon light acceleration on gas from a complete stop. I expressed my complaint/problem with the service technician and he said its normal, people complain about the same issue all the time and theres nothing they can do. As of todays date the problem still exist, I been back to the dealership with the same complaint and nothing has ever been resolved. And it seems like its getting worse.

I purchased a New 2017 F250 Lariat in June of 2017. IT IS A LEMON! I went through 5 trips for repairs with no success. The vehicle drifts to the right among other things. I went through arbitration with the BBB. This was forced do to signing an agreement to arbitrate when I bought the truck. The arbitrator found the truck to be unsafe but allowed Ford one more chance to repair (another month) with the same results, UNSAFE. I was then awarded a buy back. With a substantial cost for 6200 miles accumulated. It has been nearly a month and Fords repurchase department is not responding, I am told any day now. Thirteen months of living with a $70,000 lemon and Ford acts like it is my fault. WARNING WARNING. Stay away from FORD. They dont care after they get your money.

My car is currently disabled from driving due to a severe transmission clutch shudder. I have been told many different things in regards to my vehicle by your customer service team. I also found that they had very limited empathy to the fact that my car was so significantly impacted by a clear manufactory issue that I almost got into a significant accident and was fearful for my life while driving it recently.My car first experienced the shudder after a year of driving it. It was attempted to be fixed in February 2017 for the exact issue. The problem subsided for awhile, and then gradually came back. The first dealership that tried to fix the issue was All American Ford in Old Bridge, NJ. The people here were competent and were helpful, because they were reimbursed by Ford for their service.The shudder returned of course. I went to a Ford dealership in Lakewood, NJ. Called Larsen Ford to see if they could look at the continuing issue. The service advisor Dave ** who I met with didn’t greet me. Another employee said hello and acknowledged me. Told me to sit in front of Dave. I sat in front of Dave, who didn’t even look at me while he was on his computer. After, I guess looking into my VIN number finally addressed I was sitting there in front of him. Discussed with me that I had no available warranty on my car in regards to the transmission clutch shudder issue, and then stated that it might not be transmission clutch shudder issue without even looking at my car. I felt he didn’t even discuss or look at my car because he knew it wasn’t going to be reimbursed by Ford. He also made me feel like I lacked intelligence, probably because I am a woman and acted like I knew nothing in regards to the car’s issue when in fact it’s hard not to know since Ford is currently being sued for the issue. I quickly left there.In between finding another dealership to help fix the problem, my car was completely affected by the transmission clutch shudder issue. It was terrifying driving it while this Accord, and a giant truck almost plowed into me, because the car jerked forward and back with acceleration and also when braking. It was brought to All American Ford in Point Pleasant, NJ where it is currently sitting because Ford does not want to take responsibility for their poor design manufacturing issue by placing a clutch system that burns off. My car is not currently being worked on, because Ford states that only certain cars can receive the extended warranty under the Customer Satisfaction Program 14M01 - Supplement #6.The customer “satisfaction” program has not satisfied this customer. In trying to reach out to your customer care representatives was even worse than dealing with the dealerships. I spoke to multiple representatives who had a difficult time understanding my English pronunciation and each told me different things: 3/15/19 - Jane told me that when requesting to speak with a supervisor it was pointless, because they will tell me the same thing. She was also unable to tell me exactly why my car was not covered under the warranty hence why I wanted to speak to a supervisor. She did note to request a supervisor to contact me in a business day.3/18/19 - I did not receive a phone call from a supervisor, so I called back again. I spoke with a John who told me that a supervisor placed a call however he couldn’t tell me when or what number so that I could make sure to answer. No supervisor of course was available. I asked to make a FM360 claim, he said only a supervisor could do that. Requested a supervisor to call me back. In addition, told me that dealerships can talk to Ford corporation in regards to reimbursement of warranty funds. 3/19/19 - A supervisor called me at 7:00 pm, however I was eating dinner with family after a long day at work.3/20/19 - Spoke to Gail a supervisor who informed me that the warranty is not covered for me because my car was made in October 2013 not in June 2013 (only a couple months later). I expressed my concerns since its the same exact transmission clutch shudder issue attempted to be fixed the first time, and why are only certain lucky Ford owners experiencing the same issue the only ones privileged to be reimbursed. In addition, she informed me that previous representatives could have filed a FM360 claim even though they told me a supervisor could. I also asked why the TMZ module is covered, however the clutches aren’t. She could not answer that question. She kept on repeating herself, talking over me in a scripted manner, and did not address my specific questions. I requested to speak to another supervisor other than Gail, and she denied my request. I kept on clarifying her statements and requesting for her to note to speak to another supervisor in case they had other information. In short, she denied my request and hung up on me.Ford has not rectified their design manufacturing mistake and would like to make their customers pay out of pocket for their error. I have a car that is not even 5 years old in which I have to pay $2000 for. I have paid for new tires, oil changes, and checks. I have made sure my car is updated on my end. My car is not driveable and I have to spend every day speaking to your employees who don’t want to help. In addition, due to research and speaking with Ford dealerships the problem will still continue even if the clutches are replaced.Ford has a responsibility to their customers and to keep them safe. They have designed and made unsafe vehicles and are unwilling to help out ALL of their customers. I hoping that someone will be in contact with me in regards to my issue. I am requesting that my current Ford dealership be reimbursed for the clutches. I am told that even if they replace the TMZ module, the car will not drive without the clutches being replaced. Someone needs to rectify the issue.

I am very disappointed with the quality of the Ford edge car. I bought this car in Dec 2012 and it had 3 years free service and warranty. During the past 2.5 years the car has refused to start twice at crucial times and had to be sent to the workshop. I was told that the battery was faulty and it was replaced 2 times. On 1 occasion the car cooling hose burst in the middle of peak hour traffic on Sheikh Zayed road. I had to call a tow truck and sent to workshop. I got the car additional 2 years 20k km free servicing by paying over AED 3000 however as soon as the 60k km warranty was over the car started to miss engine beats and stopped in mid traffic many times. Again at the workshop I was billed for AED 1320 for labour and replacement of spark plugs and catalytic cleaning. Now the workshop has informed me that the battery needs to be replaced again 3rd time and I will have to pay for this. Any other competitors car would not have given me so much problem seeing that till date it is driven locally in Dubai only 68k km and is 2.5 years old. Very poor quality not expected from FORD.

Ive been driving a Ford Edge and found it to be an excellent SUV. It drives very nice and handles great. Its all-wheel drive, and was surprised how it just pulled out of the snow bank. It a little smaller than my Explorer and was worth the shot I gave it.

On Saturday, June 21, 2014, at 10:00pm my 2001 Ford F-150 started a fire under the hood after being parked for several hours. There was no trouble with the truck and we had just spent about $700 on maintenance services. Thank God my husband & kids were still up when they heard a loud noise outside, went to see what was going on, and found the truck in flames. The fire started to melt the vinyl siding on my house but the firefighters arrived just in time before the house caught on fire. I thank God for sparing my family and home. However, I would like to get any advice from those who has filed a case with Ford because something has to be done about these vehicles.

Ford refused to fully fix a recall that they issued and the damage it caused. It took over 6 weeks to get the parts in to fix the Ford Fiesta door locks. They had the car an excessive amount of time.

Bought a brand new 2016 Fusion. After 11,500k squeaking/creaking in front end. Took it to dealer, lubed and told me its fine. Half an hour later Im driving and hear horrible metal grinding sound. Took it back in gave me a loaner for couple of days, returned car to me. Now 10 days later squeaking/creaking is back! Called dealer said to bring it in again. This should not be occurring 10 days later! Feeling very ripped off.

This is dangerous; they should not be breaking. The left front tire blew out when I was backing out of the garage. When I removed the tire, I noticed that the coil spring had broken, leaving a jagged edge. The edge ripped out the sidewall of the tire (a fairly new studded snow tire that will be expensive to replace).

I bought a Ford car because I was tired of people in my community harassing me for not buying American. I previously owned a Toyota and a Mini Cooper. Sadly, Ford sold me a lemon. I took delivery on a Fiesta that came out of factory missing a wiring harness! I asked to replace this lemon. Instead, the service department at the dealership was sheepish about the problem. After a 40 minute wait, the workers emerged. They finally told me about the wiring harness after they said that it had already just been installed. Problem solved. There were other problems, but I racked up mileage and was told that my car is out of warranty, so Id have to pay for the repairs. Now, I have a key fob problem. Both the customer service representatives and the dealership are giving me the run around because replacement costs run over $250. Every time I get someone on the phone, their response changes. I was better off NOT buying a Ford.

I have a 2013 Ford Edge limited with throttle body issues. There are pages and pages and pages of complaints online but ford will not recall the vehicle. The car loses power and will not allow you to press the gas, it basically just rolls until you roll to a safe or not so safe place to pull over. I had this issue within the first two years of the purchase. It was repaired about 8 months ago and now again. It having the same issue. The salesman knew there was an issue and even said that he just drove a brand new one off the lot that had the same issue. FORD EDGE THROTTLE BODY NEEDS TO BE RECALLED BEFORE SOMEONE DIES!!!

I bought the Ford Sport Trac new in MAY 2010. I had all the scheduled dealer maintenance completed as scheduled and the vehicle has never been off road. The four-wheel drive has been engaged twice, and the majority of the miles have been on the highway. Thirty miles from FT Leonard Wood the transmission began slipping. The vehicle was sluggish when accelerating from a stopped position causing a hazard in city driving or merging onto the interstate. The vibration increased on the highway at speeds above 50 MPH making it difficult to steer. When I arrived at my destination, I dropped it at the dealership the next day for service.The service representative called and informed 2 maintenance lights were on for engine and transmission service. I agreed to move forward with the scheduled maintenance. The dealership called later that day and informed me I needed a new transmission but could not explain what the codes meant or the cost of repair. I asked for clarification, but no one ever got back to me with an update. I received a text my truck was ready for pick up, but the staff could not explain the problem. I am now at day seven and after countless phone calls to the dealership and Ford customer service line. No one can explain the issue or offer assistance because the vehicle is not under warranty! My questions. Why is the transmission shot after only 37,000 miles? If it is replaced, what reassurance do I have this problem will not reoccur in another 37,000 miles? Is there assistance for a drive train component replacement that is supposed to last 100,000 miles and likely defective? Why is this a warranty issue and not a quality issue? The staff at the Ford customer service center try to keep bouncing back to the dealership and refuse to put me in contact with the regional manager or supervision staff. I finally got a call and they offered to replace the transmission for $5,000. Told me I could take it or leave it.

Writing this because people have been complaining about this and wondering which direction to turn? My daughters boyfriend was in need of a new car. I suggested the Ford Fusion so he purchased a new 2016 in December. The car now has 10,000 miles on it and it stopped running. We have had the car in the local dealership and they have found wires that have been chewed by rodents that number one are not covered by warranty. After going on to Google, I have found that this is a problem that many new car companies are finding.The wiring that is being used is of a material that rodents love and find irresistible to chew. My question is who is going to pay for this if warranty doesnt cover this? Do we have to sue? Also who do we sue? This is not going to be inexpensive? Just really cant believe with all the people complaining that something is not being done. Please respond -- you can call me **.

ETA on repairing their FACTORY-WARRANTIED transmission is 2+ months. Why? Because the parts they need are backordered throughout the world. THATS how bad this problem is! The kicker? THEY REFUSE TO EVEN GIVE ME A LOANER. I have called every Ford number, every person, every dealer, complained (respectfully, never belligerent) as high as I can possibly go. They refuse to help. Zero. Nada. Nothing. What I have learned from all of this is that they (Ford) hate their customers.

Worst experience ever for purchasing a brand new truck with 9 miles on it. Didnt even have the truck 24hrs and the truck dies on the side of the highway. All the dealership Framingham Ford and Ford motor company could say is, Sorry. Well fix it. Not one offer of an extended warranty or a gift card of some sorts. They dont care about there consumers. They just care about taking your money.

We bought a 2011 F150 brand new. We like the truck except for the shake we have in it. Every time we use it now, it shakes & we are scared that something will happen to it after the warranty is up. The first time we towed our 5th wheel travel trailer with it, it shook. When we got back home, we went to our dealership & they were more than willing to try to help us. They got in contact with Ford Motor Company & did everything that they were told to do. WE are more than happy with our dealership but we are totally disappointed in Ford Motor Company, as they will not do anything else to fix the problem. We have been calling them for 28 months now & all they have offered us was $1,000.00 towards another new truck. We have spent more than that just traveling back & forth to the dealership trying to get help from them.We have had 23 Ford automobiles in the last 40 years. We have been loyal to the Ford company all of these years but I guess our Loyalty doesnt mean much to Ford Motors. Three of our trucks was well over 65,000.00. I guess this goes to show it doesnt matter how much money you give them, you are not worth the effort to help us or gives a real good deal on another truck. Oh well, maybe some other company will be better to us, as we will not be buying a new FORD TRUCK in the near future.

I parked my 1997 F150 running fine. I went outside and after about 4 hours, it was smoking real bad by the break cylinder. We cut the battery cables, but the wiring all burned. Im on foot now.

Let this be a lesson to any prospective buyers, DO NOT BUY FORD. This has been the biggest piece of junk that I have ever had the displeasure of driving. Bought it used in late 2015, still had the original warranty on it thank God! Within one week of purchase, the transmission had to have nineteen (19) parts replaced. There have been numerous check engine lights and warning lights since this. Fuel Rail Pressure Sensor, front passenger side lower control arm went out after a little over 60,000 miles ($400 and up fix if you get it from Ford/3rd Party). Now the Sync system has completely failed. No audio from voice activation, SiriusXM, CD player, MP3, Phone or AUX. Nothing has worked. Pulled the battery, disconnected at the neutral connection to the frame. Pulled the fuse and still nothing. Learned there was an extension for the APIM module, that should fix this problem, but it expired in 2015! Ford is completely ridiculous and they will never get another penny from me. As soon as possible this P.O.S. is getting traded and I plan on never even looking at Ford again as a reputable manufacturer. I hope that this will give some of you an idea of what to look forward to should you purchase one or if you own one, what is to come. Run away, fast!

Ford Customer Service treats its customers like 2nd class citizens. They tell you one thing then do another. The settlement offer payment I sent in on 09/19/12 took almost 2 weeks to post. Now I was told that they are selling my vehicle at a private sale if I do not send in the balance plus repossession fee which I have already done. It was delivered at 8:57am on 10/09/12 and as of now it has not been posted to my account. I have sent the money both times and Ford has faltered on their end by not posting the payments in a timely manner. They have moved the vehicle from 100 miles to 200 miles away. Now I have to get someone to go with so that I can get my vehicle if Ford decided to post the payment. Do not worry that there will most likely be another post if I ended up losing my vehicle because of the way Ford does business. I would never recommend Ford or Ford Credit to even my worst enemy, much less a friend.

I bought my daughter a Ford Focus 2016 with about 47000 miles. 3 weeks ago the engine exploded with 53327 miles!!! But Ford doesn’t care!!! They don’t that it was only a few months out of power train warranty, but only time wise not mileage wise! I am really disappointed! I was looking to buy a Ford Bronco but now I will not buy a Ford or an affiliate brand again, until now we had only 2 Ford and 2 Lincoln which is Ford too but that will change now. I will have car brands that are proud of their products and take care of their customers that gave you 10 years and 100,000 miles warranty I’m sorry Ford is dead to me and my Family.

Fall of 2014, purchased a new Expedition (traded in an older one, which I loved). Im happy with the vehicle; just not the dealership. Whenever I had questions about operation of things on the vehicle, went back or called dealership, and they always helped. But when I hit a post because the backup system alarm didnt work – another story. Had the same system on the old one and it always worked. Now, apparently, the system was turned off. Had to be turned on, which was never mentioned by the salesman or the book. Even called Ford and they took no responsibility either – no one does, because it works – just not turned on. This was never an option in the old one & I was never told differently. Now I have a 4 figure repair, to learn this little quirk to the system, and no one wants to take any responsibility!!

I have owned so many vehicles and finally purchased a Ford focus this past year. By far the worst experience of my life. I brought a 2013 Ford focus that had a recall on the transmission control modular. After taking it to a Ford dealer they told me the part was on backorder and they had no estimate of when it would be fixed. Fast forward 8 weeks later, still not fixed, they refuse to give me a rental saying there is none available, Ive called and spoke to supervisors of Ford company and get nowhere. They have the worst customer service. We are currently looking to buy another car while we wait for that piece of junk Ford to be fixed which could take anywhere from a day to years at this point and the second we get it back, we are listing it for sale!!! I will NEVER buy a Ford again!!!

Our 2011 Ford Edge has a leaky Transmission Power Unit (google Ford TPU leak to find more information), about 2,000 miles beyond than extended warranty. The cost to replace is estimated to be $1,800. I filed a case (**) with Ford and after multiple calls they still refuse to offer any compensation. This is the last Ford vehicle I will ever buy - why be loyal to Ford when their loyalty is a joke?

I had to take my 2006 Lincoln Mark LT with the 5.4 Triton motor into my local Ford Dealership to have the spark plugs replaced. I was told then that this engine had issues with these spark plugs getting stuck and breaking into two parts requiring extra time and effort to do this service procedure. The cost of a plug change was high to me at $300.00 and if a plug should break it would be $95.00 for each one extra. Ive read that Ford knew of this issue and still sold this engine without change after they became aware of it back in 2004. The total cost of the repair cost me over $1300.00 for what should have been a regular simple spark plug change (had Ford used a one piece plug or redesign socket) I am willing to pay a decent fee for a spark plug replacement but I do not feel that I should have to pay for plugs that break and take extra time to extract because of faulty parts and design. I am at a loss to find any help regarding this issue.

The 2008 Ford Escape is the worst built car with many complaints. Ford is aware of this problem and does nothing. The engine in my 2008 Escape blew up. They knew this car was a problem for the consumer yet they refuse to help in any way. I will never buy another Ford. Consumer beware. The American people bailed out the car companies and they still cant make a decent car. The car is worthless without the engine.

Purchased a 2015 Transit Connect XLT for our business at the end of December. Put on the road mid-January. March 18th the truck made a large noise and then died. We had it towed to the Ford Dealership where we purchased it. The dealership spoke to Tech Support for Ford.. Did a few things suggested and nothing worked. No one could/can give me a date about when it will be fixed. A new part was accelerated with no time frame delayed twice. The truck is sitting at the dealership. FORD CUSTOMER SERVICE has been USELESS. Their only answer is part is accelerated.I then went onto corporate website and emailed Tier 1 support who referred me back to the People I had been speaking too. The Service Reps that have never had called to tell us what is going on. No One Cares. No one can tell us when the part is due in. This week the Dealership took the part Ford was hoping would fix the truck from another truck and still it is not fixed. Again, no follow up from Customer Service. We have 6 Ford Trucks and have never had a problem. I will have to think long and hard before we will purchase another after this experience.

Problem solved.

On 12/1/2013, I started my car (2008 Ford Fusion) and it sounded & seemed normal. However, after driving less than 2 miles, my engine suddenly decelerated and the RPMs dropped dramatically. I tried to accelerate and it would not increase speed. I was able to get off the road safely. I had to have my car towed. The mechanic determined that the problem was due to a faulty power train control module which impacts the ignition coils and the estimated cost of repair is $2100! One of my ignition coils was melted. Ford has issued a Technical Service Bulletin (which suggests replacing the power train control module & all 6 ignition coils) on this issue; however, they do not deem this a safety issue! Cars that just stop running or decelerate quickly is most definitely a safety issue. I can think of many scenarios where this issue could cause injury or perhaps even death. Had I been on a freeway or driving at a greater speed where there was more traffic, I could certainly have ended up in an accident with another vehicle. I researched this concern and found that I am not alone and there have many others affected by the same exact situation. Ford is of the opinion that this should be the responsibility of the car owner and they do not hold themselves accountable. I understand how warranties work and I realize that cars age. However, this issue has nothing to do with wear and tear or age. This is a faulty piece of equipment that is causing a safety issue when it hampers a vehicles ability to continue in a forward motion at a normal rate of speed. Ford Motor Company should issue a safety recall...not just a technical service bulletin.

While driving down a 4-lane Expressway, my 2011 Ford Edge accelerator pedal stopped responding. The car did not lose all power, the accelerator just went dead. The car was idling very roughly, but when I pressed on the accelerator pedal nothing happened. There was no shoulder on the road so I had to stop in the middle of the road! I am SO lucky that no one rear-ended me before I was able to maneuver off the road. I turned off the car and waited a minute or two and turned the car back on. The accelerator was working so I headed home. The car went limp two more times before I arrived home a couple of miles down the road. The next day my husband followed me to the dealership with his emergency flashers on. My Edge went limp twice on the way to the dealership. The mechanic was familiar with the problem and diagnosed a bad Throttle Body. It was replaced for about $650.00 and the car runs fine now. This problem is common and needs to be addressed before someone is killed! I thank my lucky stars that this didnt happen on a busy interstate.

Ford truck blew the spark plug out the head at 21,000. Dealership said, We can replace the engine on your dime but cannot guarantee this wont happen again as it is a design problem and not enough threads were in head from manufacturer and would likely happen again. Fords call center overseas denies there was ever an issue, once confronted with their patents they filed to correct the issue they hang up.

Despite everybody telling me not to buy a Ford, the 2016 Ford Explorer Sport fit my familys needs and we like the looks and performance of the vehicle so I bought one for my wife. On the way home from a day out celebrating Mothers Day with my family, the transmission went out on the freeway and we barely made it home. With only 4,000 miles on the vehicle, the transmission had to be replaced. In addition, the vehicle made a loud squeaking noise from the fans when you turn the car off, and the leather on the drivers seat is already starting to deform. The dealer fixed the transmission, but said there was nothing they could do about the seats or the fan squeak. They stated this was normal. I have owned a lot of cars in my life, and in no way is this normal.I then took the Explorer in for a routine oil change service, and the vehicle only had 5/32 left of tread on the tires. This seemed like very excessive wear for a brand new vehicle. A month or so later I took the vehicle back in to the dealer to have the tires looked at and they were down to 4/32. The dealer said that it was up to the tire manufacturer, and Hankook was only willing to prorate 25%. There is no way I should have to replace tires on a vehicle that is 1 year old with only 12K miles on it. Come to find out, Fords New Vehicle Warranty is also supposed to warranty the tires and should cover 60% of the cost. I called Ford Customer Relations and what a disaster they are. I went back and forth for with them for a month. They never called me back as they promised, and some of the reps were extremely rude.I finally get a supervisor who says that he worked it out with the dealership and that I will only need to pay $407.57 for new tires, and that Ford will take care of the rest. Not quite 60% but at this point, I just want to be done with this. I call the dealer and talk to the person I was told to ask for, and they know nothing about this. I have always tried to stay loyal to the domestic automakers, but I can see why people dont buy American cars. I understand stuff can happen to anything vehicle, but the service Ford has provided has been terrible. If they were great in handling these issues, I would be happy that at least the service was good and that they were taking care of their customer and standing behind their product. Clearly that is not the case and the stereotype about Ford poor quality and service is unfortunately true.

I bought the car the Friday after Thanksgiving. A good time to shop. It is a 2018. Ive been looking for quite a while. I viewed many. This was the right one because the price was right! I love it!

Having good experience with giving the exact point of view and rating in the market with showing the income of the company with employee treatment. Good information with pros and cons - lots of interaction with data.

Have had 4 door latches break on my 2013 Fiesta. 2 of them broke while the car was moving. Service guys at Southwest Ford were wonderful. But when they turned me over to customer service lead Amelia **, I tried to call her for 2 weeks to find out what they were going to do. Never did hear back from her. Finally one of the other flunkies called me back and was so rude and short that I could not even talk to her. Now just found out my case is closed without ever hearing from anyone. I volunteered to take any of their families for a drive in my piece of crap car, but no one accepted the offer. Wonder why. Cannot wait to pay this pathetic vehicle down enough to trade it in. Ford is the most disappointing company I have ever had to deal with and will never make that mistake again. Not that I really expect anyone from Ford to read this. Case **. Pathetic cars and customer service.

4 tires replaced after 4K due to excessive noise and poor ride... Goodyear asymmetrical all season. Headliner replaced twice. Original headliner ripped 2 days after I bought the car. Entire convertible top replaced. Both rear passenger windows replaced. Steering wheel replaced due to defective leather. Engine goes thru 1 quart of oil every 4K miles. Car currently has 14K miles on it. Dealer is doing good job addressing issues but this is not a quality built vehicle...

Backing out the driveway, I heard a loud snapping sound. I read about these problems before, so I pulled the car into the shop to have a look. I was thinking the spring never punctured the tire so I cut 2 inches off the coil to save the tire, and now upon further inspection, the other three springs have fractures in them so a replacement of all 4 struts and springs is a must now.

I went to the Ford Credit website on January 9th to make January payment due January 7. After making payment, I checked the box to extract payments automatically on the due date heretofore, thinking that this would start in February. Apparently by checking that box, my payment was not applied to January. There is no smart feature on that site that applies the funds to the last payment due and no payment was made until February 7, skipping January. I did not notice this and on March 2, I received a robo-call stating that my account was seriously delinquent and to call Ford Credit ASAP. This came as a total surprise to me.I spoke to a very helpful rep named Windy, who read the situation clearly, but also told me that my account was reported delinquent to the credit bureaus. She understood what happened and it was obvious that I didnt check in on January 9 for any reason other than to make payment. She referred it to a supervisor. Over the next week, I spoke to 3 more reps and 2 supervisors. They told me that I should give it 30 days. Today Im at 30 days and dealt with two people this morning who were completely unsympathetic to my issue and kept reading me the rules. My contention that the system should be programmed to apply payment to the last payment due was met with deaf ears and was told that even after submitting written complaints electronically, that they must be written in pen and ink to be considered for reversal.I have invested at least 8 hours with this company to resolve an issue that was triggered by software that is programmed by them. Hence an internal Ford issue. This can easily be resolved by a company that actually values its customers. I had a similar technical issue with BMW a few years back and it was resolved efficiently and with great courtesy. Within 3 days I received a letter of reversal from them and all three credit bureaus were notified. Ford apparently has a banking arm that is way behind virtually every other I have dealt with regard to treating its customers fairly. I will continue this pursuit to clear my credit. I will never buy another Ford product again.

I recently noticed that there was an area on my hood that was starting to rust. There was pitting starting on the hood. This morning I took the vehicle(2012 Ford Expedition) to a local Ford dealer. The body shop manager indicated that he would likely remove the hood and strip the paint. He stated that the hood is aluminum. He said that it would not be covered by warranty. I then contacted Ford Customer Care. I explained the problem and was told that it was not covered by warranty. When I asked about the Corrosion Warranty she replied that the corrosion must be all the way through. The only thing Ford offered was $300.00. The body shop said it would cost $900.00. I am thoroughly disgusted with Ford. It is the last Ford product that I will ever own. To make matters worse I read online that Ford has been experiencing similar problems with other aluminum hoods on other models.

Bought truck new in 2014, just after 3 years paint started peeling like a bad cancer. Truck is a highway princess platinum edition Took to 3 different auto body shops and they said definite QAQC problem from new, no primer and paint too thin. Ford will do nothing, customer service is horrible. I’ve been a die hard Ford lover, bought 3 new F350s in my life and after this disgusting experience will be the last. My company also owns several but will no longer be purchasing any more.

Purchased a Certified Pre-Owned Lincoln with 10,000 miles. Took the car in 3-4 times over 3 years for the SAME issue and they were not able to duplicate. Then, after warranty expires, they identify the issue and the bill is mine because they dont support it any longer. This is negligence and a lack of customer service completely. Ironically, I was just considering doing a trade in to another Lincoln before all this transpired. Back to Honda I go.

There are at least two Ford Freestyle owners here in the small town of Boone, NC who spent over $1,200 at the local Ford Dealership to fix leaks that come in over the driver, passenger and in the back. These leaks also get into the computer system causing all the lights to come on, accelerating problems, as well as the whole car shutting down. Once, it shut down on the interstate! This is very scary, especially with 3 small children whose safety is being compromised. Contacting Ford has gotten us nowhere. With $1,200 down the drain, and the Freestyle has the same problems, I will stick to buying Hondas in the future.

2013 Ford Flex SEL AWD bought certified used March 2015. Great car up until 70,000 problem after problem. On our 3rd ptu, amongst numerous repairs including but not limited to rack and pinion, control arms, carrier bearing, whole engine seal. This car has been nothing but a headache going back and forth to dealership. Half the time for warranty work (CPO Ford warranty) and the other half for problems arising from dealership lack of quality workmanship. I am currently going back because they fixed my blower motor but now steering wheel sits crooked. Car was not brought in like that. I am glad I purchased warranty but quality workmanship and parts would not require this much maintenance in opinion.

Bought a brand new 2016 250 Ford Transit 250 van at 12000 miles. Had a howling noise when backing up. Told me my bearings in the rear end were shot. Rebuilt the rear end to no avail. Now at 35000 miles my back brakes are completely wore out. Had big old tires. Tell me its as if Ive been driving with my e brake on. Took it to ford. They cover their ass and tell me its wear and tear and that theyre finding out with these vehicles the back brakes are wearing out quick. Oh did I mention my front brakes are like brand new. Bottom line this vehicle is a PIECE OF **.

I bought a Ford Fiesta in October 2012. It was a 2013 model. At 7000 miles, my problems started. First, my transmission started to stick; my car was out of service for 9-10 days. A day or two later, it overheated, so I had to get it towed. After complaining to AutoNation, they were not forthcoming with a customer service number for me to call and complain. Finally, after emailing and calling around, I got the number to the corporate office customer service. They went to the dealership to make sure everything was being handled. I received a maintenance plan for my trouble. A few hundred miles later, my car overheated again. By this time, I moved to Orlando. I took my car into Greenway Ford. They had to order an oil cooler; it took Fri- Mon. So far, I have had this car in service for 15-16 days. So, I filed a complaint with BBB Auto Line. Consumer Affairs called and I told them what has been going on with this car and its not safe. I picked up my car from Greenway and attempted to drive to Miami. Halfway there, the warning light came on: ENGINE MALFUNCTION, SERVICE NOW! I was horrified. I pulled over and attempted to call Ford Consumer Affairs, with no luck. It went to voice mail and I left a message. I called Customer Service and they said they could not help me because my complaint is in Consumer Affairs. So, at this point, I have to take the car in to Metro Ford in the morning. God only knows whats wrong with that car.

I have owned several Ford vehicles over the years. They have been mostly dependable. My worst experience so far has been the Ford 5.4L 3v in my latest pickup. I have had to do both cam phasers and the dreaded breaking spark plugs. It has otherwise been reliable and I have had no issues since the phasers were done 20,000 mi ago. Previous vehicles had only minor issues such as starters, alternators, O2 sensors, steering components, and other things you would expect to replace on an aging vehicle. I plan to buy another in the future.

I was asleep and my husband took our son to school which is a mile away. He gets home and starts to get ready for work and someone came to our door to tell us his truck was on fire. He went outside, turned on hose and called 911. We had to evacuate our kids and animals to the backyard. My brother’s motorcycle which was parked next to the truck also caught fire. Melted our garage door and luckily firemen got here before it hit our house. This is insane and Ford should take responsibility for this as it could have killed someone or caught our home on fire.

My van was due a recall for an oil pump, phone them up to get it booked in last week, got booked for the Thursday then they phoned on the Wednesday to say your courtesy van was not available! So booked in for today Friday, again phoned up to say the courtesy van I booked was not available again!! Then she said that the oil pump recall was done on my van last October! Which is all lies, I should know its my van! So what in today to complain and they showed me an invoice with my name, company name, my reg, all my details on, saying that it had been done! I said this is absolutely unbelievable that they have charged head office for work that states had been done on my van which is not true, this is fraud!! And using my van my details to commit this! And I have recorded it all on my iPhone! Head office will be getting nasty phone from my on Tuesday when reopen. BEWARE NEVER USE FORD SERVICE CENTRE.

Truck has 40,000 miles on the odometer when it had a reading on dash panel that said service advance trac, also the turn signals would not work, took it to Ford service dept where they performed pin point test - found an internal fault in the power steering control sensor. Steering gear assumable needs to be replaced (this power rack is a 12volt system). They want $1,325 to replace. Ford has a better idea, called job security.

MY 350 FORD DUMP TRUCK BROKE DOWN ON 6/23/18 AND HAS BEEN IN THE SHOP, FORD IN PLYMOUTH, MA SINCE THAT DAY AND IT IS UNDER warranty with parts back ordered. This is a joke, the truck has 4,500 mile and bought for work and I am without it for 9 weeks of my busiest time of the year, Ford has really failed me.

I bought my Ford Five Hundred 10 years old with only 85,000 miles and am enjoying it. I wanted one when they first came out, so I was delighted when I saw this one at such a good deal. Its seat is a couple inches higher than other cars, so it is easier for me to get in and out of with my old knees, and the A/C works great, which is a must in Texas! Its an older car, so it doesnt have wi-fi technology. I might install wi-fi if I thought Id be keeping the car forever. And it has leather seats, which I really dont like -- too hot for Texas summers!

I have a 2011 Mercury Milan that has a power steering assist fault and has stopped working. It starting happening in the summer of 2016 and would reset after turning the car off and then back on. It now has a message on the dashboard and says Power Steering Assist Fault and Advance Service Track. I researched and Ford has a recall on the same make, model and year but Ford says that my VIN number is not on the recall even my car is doing the same, exact thing and the power steering has failed. They are trying to charge me the diagnostic fee and refuse to fix my car even though there is a recall on this make, model and year. I need someones assistance! This is a danger to me and my family while driving. I do not have the funds to fix the vehicle. The part alone is $1,200 plus the labor. Ford Motor Company should be ashamed of themselves. Many other individuals have gotten in accidents because of this problem. They have totaled their vehicles and gotten hurt. Why cant Ford do the right thing and fix my vehicle? I am using all resources to announce this problem. I am so outraged and disappointed in Ford Motor Company. I am putting it out there to everyone not to ever buy a Ford and how they do not care about the lives and families who own their vehicle, and all of the recalls that they have on many different Ford vehicles. How can you have a recall on a vehicle and say that my VIN is not under the recall when it has the same, exact problem?? It is disgusting that this company can get away with this!!

Im writing to express our extremely disappointing experience with Ford. My husband bought a 2010 F150 and back in May of this year 2015, he went to Ford about the extensive rust damage on the vehicle. He has owned nothing but Ford products through the years and he has never experienced such a problem. To make a long story short, he went back and forth with Ford regarding the extensive damage. His truck has been in the shop for five weeks waiting on Ford to at least agree to take some sort of responsibility and they will not do anything. We are so disappointed. We will never buy another Ford product.

I have a 2018 F-150 with a 3.0L diesel. I bought it new and it now has 15000 miles on it. In the past 7 months I have had an issue with it losing engine oil pressure. The dealership has put 2 new oil sensors in it and the problem still exists. I have taken it back in to have the issue resolved. Ford Motor told the dealership that its an oil pump issue. That was a week and a half ago. I left the truck and Ford was suppose to overnight a new oil pump. The part took a week to get to the dealer, and then it was the wrong part! So Im still waiting with no end in sight. Ford only cares about selling vehicles. Customer care is not important them.

My experience overall was alright. My original salesperson was promoted and I didnt have a very good connection with my salesperson and a mistake was made with my loan documents. I decided to purchase a vehicle that I had been leasing. I liked that the Ford Fiesta was small and had good gas mileage. I also like the color and the size of the trunk. I wish it had a backup camera and some of the other features on the newer vehicles. I also miss the new car smell.

I purchased a 2012 Ford Certified Pre-Owned Focus in August of 2015. The car had just over 22,000 miles. It was in exceptionally good condition and appeared to be well cared for. I was very reluctant to buy a Ford product because I had a terrible experience with Ford 15+ years ago. I planned to purchase a Chevy Cruze when a friend told me to reconsider Ford and look at a Focus. I visited a Ford dealer and compared the Focus to the Cruze. They were pretty comparable across the board. My daughter pushed for the Focus. We drove a Focus and talked to a couple different dealers quite a bit. I remained skeptical. The dealer convinced us to buy a Certified Focus because it came with an extended the bumper to bumper warranty for 12 months/12,0000 miles and a powertrain warranty extension to 7 years/100,000 miles. The warranty convinced me to give Ford a second chance. My daughter really likes her car and has no real complaints so far.Last week, the car came due for the first oil change. I told her to take it to the Ford Dealer and also let them know that the transmission was not shifting correctly as well as the vents in the rear deck were disintegrating. If you touch them and they literally turn to dust. The dealer told her that the transmission was part of a recall and that she would need to make an appointment to have it reprogrammed. The rear deck was not covered under warranty. I called the dealer back and spoke to the service dept letting them know the car is Ford Certified and that it should be covered under the extended bumper to bumper coverage. The service writer told me that the 12 Month/12,000 mile warranty expires on 8/8/2016, however, Ford CPO is a limited warranty that covers selected parts. They also clarified that Ford CPO does NOT extend the bumper to bumper warranty. It is a limited warranty. There is a specific list of items that are covered. The Ford warranty also has a $100 deductible. That was news to me. I had purchased vehicles certified by other manufacturers and never had a deductible or been told that the bumper to bumper portion has a limited list of repairs. The Ford sales people made it sound the same as other CPO programs.I decided to call Ford Motor Company to verify what I was told. Prior to calling I did some research into the issues we reported with our Focus. Apparently both issues are known problems with Focus sedans. Ford issued a Technical Service Bulletin documenting the rear deck problem and provided instructions for dealers how to perform the repair. The transmission was recalled as we were told. Seems pretty straight forward so far.I called Ford and spoke to Amanda. I told her about the Ford Focus Owners website where there are many complaints about the rear deck dissolving into powder and provided the TSB number that documents the problem. Amanda kept informing me that she was not aware of the issue and kept trying to refer me back to the dealer. I went round and round with her. She seemed quick with the phrases: I am not aware of the issue, I do not have access to that information, I am not able to diagnose the problem over the phone. She was clearly trying to get me off the phone. I was not asking her for a diagnosis. I informed her that a Ford dealer already did the diagnosis. I told her I wanted to know if the warranty covers replacement of the failed parts. The car at this point had 28,000 miles and should not be dissolving into dust. She said that she had conflicting information about coverage. One document said the repair should be covered, the other said it was not. She said she would call me back after doing some research. I never received a callback.I waited a few days and contacted Ford Motor Company again. I spoke to Nick this time. Nick said that there was no record of my previous call. I was not surprised. I had to start over and tell him the whole story. I went round and round again. It was nearly a repeat conversation. Nick like Amanda insisted that he could not diagnose the car over the phone. I was starting to get angry because I clearly was NOT asking for a diagnosis. I asked again and again if the part identified in the TSB failed, does the Ford CPO warranty cover the repair? Seemed pretty clear to me, but he kept trying to make the issue about the diagnosis and again kept repeating that he could not diagnose the issue over the phone and that I needed to go to a Ford dealer. I bet he said I dont have access to that information or some variant of it at least 10+ times. We continued to go round and round. Finally I decided to go in a different direction and ask what parts of the rear deck are covered by Ford CPO. Progress at last. The answer was there are 2 part numbers. One was covered, one was not. The part that is known to fail, is documented as failing repeatedly by Ford, and has a Ford TSB issued for the repair IS NOT COVERED by warranty. The other part number that doesnt have any issues is covered by the warranty.If you are considering a Ford CPO used car, do your homework. Fords warranty is NOT like other CPO programs on the market. Ford limits what they cover and also requires you to pay a deductible. They do a good job with marketing to create the impression that their program is valuable. Dont be fooled! I should have verified Ford CPO against the GM CPO on the Chevy Cruise. It was my own fault for trusting them and not reading before we purchased the Focus. My 19 year old daughter now understands why I was so reluctant to buy Ford. The way Ford representatives handled my call both times was extremely frustrating. I will avoid the Ford CPO program in the future and suggest any reader do the same. We tried 3 times through the dealership and twice with Ford. We received the message and wanted to share it with people.

I was hit with a 2015 Dodge journey on the passenger side. The speed I was hit it wasnt for that much damage, the truck couldnt take it as it should, it bent the frame. The truck was totalled, and the Dodge journey only had minor damage on the front corner driver side. The plastic cover and the hood bent on the corner and some plastic parts totally repairable. Definitely ford has to do a lot better and redo this whole truck that drives like a Japanese car. The vibration for any little pothole is another story, terrible.

On March 13th, 2012, I had an accident due to heavy fog that caused me to slam into a 3 and 1/2 foot ditch then into a field. The seat belt did not lock and the airbags did not deploy which slammed my chest into the steering wheel, bounced me in the air causing me to break my back and severely bruising my ribs. I am currently bed-ridden and very upset that my 2007 Ford Escape failed to protect me. My vehicle remains at the auto repair shop estimating damages. I am thankful no one else was in the vehicle.

Fiesta ST - I felt intermittent squeaking and occasional friction in mine and deeply regret not taking it to the dealer the moment I noticed it. Obviously something was defective from the start and now Im bumming rides from friends to work and borrowing my exs car to get my kids to and from their summer camps. To make matters worse, the cars been dead in the none-too-helpful dealers repair shop for three weeks. Pretty frightening episode, too, since the car stopped dead on Lake Shore Drive in Chicago with heavy 60 MPH traffic and no shoulder.Called 911 who dispatched a tow truck but it was a tense fifteen minutes of desperately waving unsuspecting drivers around my dead Ford. Its a nice car: good performance and practical, but if the manufacturer doesnt back what they sell better to buy from a more reliable brand like Honda, Toyota, Mazda, or Subaru who have all served me well in the past. Ill avoid Ford in the future in favor of automakers that provide real warranties and better reliability.

I purchased a 2019 Edge ST and its already been to the dealership twice. Neither of which they have confirmed anything (on paper). My transmission gets to 3rd gear then comes out of gear, continuing to rev, before finally kicking over to 4th gear after a couple of seconds. Same gear, every time. First time I took it in (January 2019), they said the tech couldnt duplicate it, so I took him for a drive. He saw what it was doing but because his little laptop didnt show anything, he wrote on the work order he couldnt confirm the issue. They cleared the adaptive learning it apparently has and all was fine for a couple of weeks. Then, same gear, same issue. Took it back (March 2019). Same response - cant confirm and its not throwing a code soooo... here I sit. It also jumps forward when trying to slow down (ie pull into parking spot or stop sign) but I wont even make the attempt to get them to duplicate that issue.

I tell everyone I know to stay as far away from Ford as possible! They are liars and they will do everything and anything to ruin people. They will ruin your credit over $44.00 instead of contacting the customer. They tell you they didn’t have your phone number to contact you even though you have proof that you received a call and spoke with someone 2 weeks earlier. They are out to ruin people!!!

My wife and I bought a 2012 Ford Flex limited with 42k miles in July of 2015 due to expecting twin babies. Well, it hasnt even been a full year and only 13k miles later and we are already having to spend $1100 on replacing the rack and pinion. Ive owned a BUNCH of vehicles in my life so far with FAR more miles than this and never had to have anything major replaced like this. I am disgusted at the reliability of this vehicle especially on how much it cost in the first place. I will NEVER buy a Ford again. There are too many other options out there.

Ford Fiesta 2013 - DO NOT BUY!!! Im stuck now after going to the shop 5-7 times for the clutch and shuddering... Finally told, sorry, nothing to do. I bought this car in good faith and they SUCK!!! Same problems everyone else is talking about. I only have 3,100 miles on my car. This should not be happening!! I got the lemon and they will not do anything to fix it or make me whole! So disappointed.

I purchased a new 2015 Ford Fusion Hybrid through my shared employee plan through Harley Davidson and Ford Motor Company. The car currently has 25K miles on it and I have had nothing but issues with it. The transmission went out at 20K miles. The radiator cracked at 25K. There has been faulty wiring in the seats and door panels to name a few. I wrote a letter to Ford Motor Company and they called me back with a case number and opened an investigation on their end. They never called me back when I left messages and provided no information to me on the buyback program. I was just informed today (as my car is on day 26 of being in service at the dealership) that my car does not qualify for a buyback. When I questioned as to why, she said, I dont know. Im not an attorney. Youd have to hire one.” I am so disappointed in Fords product, and horrible customer service.

I’m a long time Ford owner. In July, 2017 the electronic power steering on my 2013 Mustang GT which had less than 40K miles, malfunctioned which in turn resulted in the loss of traction control, ABS and other electronic assist functions. After being informed that my warranty was expire, I was quoted over $2.2K. Annoyed that a low mileage car which was less than 4 years old could have an issue like this, I chose to drive it without power steering.Fast forward to January 2018, I brought the car to the dealership for an oil change which happened to lose all steering function while in their possession. The dealership explained that the car was a ticking time bomb and that I should be grateful that the steering didn’t go out while I was on the road. I was blown away because they never informed me that I would lose all steering in the original diagnosis 6 months earlier. I contacted Ford Consumer Affairs and they just filed it away and don’t want to acknowledge the issue due to the potential liability it can face for selling cars with faulty steering that are likely to fail on the road. Ford’s power steering issues are well-known, but the associated catastrophic steering failure is not. Basically, if you drive a Ford product and the power steering goes out, you are driving a death trap.

I bought a 2016 Limited Ford Explorer in November 2016, I was actually spoiling myself with a vehicle that wasnt 5+ years old. When purchasing from the dealership I had nothing but problems with the driving, had to take back multiple times as the alignment was very off. Turns out I was being sold the vehicles with tires that wouldnt pass inspection. So I just decided never to go to or use that dealership again. Now fast forward not even 4 years later. I was driving down the highway when suddenly I lose all power steering. I managed to get my vehicle back to my local Ford Dealer. I now need the entire steering rack replaced. That costs $2100 plus tax. This is ridiculous for a vehicle that is less than 5 years old. Called customer service and they say they will mark it as a case but until they have many of the same complaints or problems and Ford releases a statement there is nothing they can do about it.I am just so appalled at lack of concern Ford has shown that this young vehicle has this serious of a problem. This is defective and should not be blowing like this. Weve always been a Chevy family & took a chance on this vehicle, what a wrong decision I have made. I have never had to drop that kind of money on any vehicle, I drove my Chevy Trailblazer well past 200,000 miles before I had anything more than your wear & tear issues.I remember over a course of a summer I had to drop about $3000 overall for those wear & tear issues. Now I have no vehicle of my own to drive until this is repaired and I have to wait a few days for parts to be shipped. So what am I driving while I wait for mine to be fixed? Well I am driving my Dads old pickup, a 2005 Chevy Silverado. I had loved this vehicle up until now, and I am going to now look at getting rid of it because what other major problem is going to happen next. Plus I was lucky this time that no one got hurt, that I didnt get into or cause an accident when I suddenly lost steering control on a highway of 65 mph.

I purchased a 2011 Ford Edge Certified pre-owned with 26000 miles. This vehicle has been in for major repairs within the last two years. Vehicle has AWD. The power transfer unit failed at approximately 60000 miles. The backup camera does not work at all. Just a blank black screen. Several valves went bad. The car was at a Ford dealer for 12 days. The backup camera no longer works. Its just a black screen. The only thing to be done with is replace it at the tune of $866.00. I did not have the camera replaced due to the substantial cost. The latest problem is the catalytic converters. They went bad at 75000 miles. The service engine soon comes on and flashes and then goes off. Called dealer and took it in. This was in January 2017.I was told both catalytic converters have to be replaced. The dealership told me they would have both converters by mid-February 2017. I called them at the end of the February and now they do not know when they will be getting the catalytic converters in. Really??? Note that I am still driving the vehicle and have not been offered a rental car as of yet. I was told not to take the vehicle on long trips because of the converters being bad. How long am I going to have to wait to have this fixed??? This will be the last thing that gets fixed on this car because if one more thing happens to it I will be getting rid of it. I am very disappointed in Ford and I have had several. Time to look at the foreign SUVs.

I recently purchased a 2016 Ford Expedition. This vehicle is extremely noisy and I am unable to get any contact from Ford Motor Company. I have a case number and a contact, Mark **, who does not call me back. I have left at least six messages on his voice mail. This is my 3rd Expedition, Ford replaced the V-8 Engine that was in my earlier models with a V-6, added a very noisy fan to cool the AC system without notification to the buyer.My dealer has contacted Engineering and they say they do not have a problem and that the noise is Normal?? They do have a problem and need to provide a solution or terminate their engineers. The mechanics and Service manager and dealer at my dealership agree that the car is very noisy and believe Ford also went cheap on the AC system and that is why engineering put huge fan (noisy) in vehicle, to Cover their back end! I would not recommend the 2016 Expedition or the F-150 with the V-6 to anyone. Vehicle is not to Ford standards and neither is their Customer Care division.

My 2001 Mercury Sable LS had two broken coil springs in the rear and my wife was commuting with my daughter in the car. I noticed the sag and took it into the shop and told me that if I had waited any longer, she would have had an accident because the spring had corkscrewed a few inches from the inside sidewall! Ford would not cover it, even though it is a defect in metal and quality. It cost me $700 to replace rear suspension. Then my cars front tires were wearing unevenly, so I brought it to the tire shop to have it balanced and rotated. I asked the technician what he noticed and said the tires were wearing a little weird. I already knew I had a problem from there. I brought it to a reputable local front end shop and they found broken springs in the front! I called Ford to complain and they said that there was an extended customer courtesy on the front springs 10 years or 140K, but I did not qualify any longer - 80K on the car but a year too late. I said, “NHSTA says it’s a safety hazard, so I dont understand why you would not be interested in taking care of your customers and their families?” The rep. repeated the same speech and said the engineers often review these reports and could address this again in the future. So now, Im stuck with another suspension bill.This is why people leave the brand, a little help builds loyalty.

Very disappointed with Ford Motor Company. We purchased 2012 Ford Focus with 92,000 miles for my daughter in college. Good dependable vehicle - after 1.5 months the SYNC radio started to go in and out. After about a week of this - completely black screen. My daughter is at college and could not get back to dealer we purchased it from - they made repair of the SYNC module for $907. I then found that Ford had a warranty for this issue, regardless of miles - but limited to 5 years.So Ford says tough luck to me - while I find this terrible that with hands free and safety concerns that Ford would not stand behind this issue when they know they have one. My dad, My dads brother, My dads dad, My moms dad dad, 3 other uncles all retired from Ford Motor Company - some even drove test cars for Henry Ford 1st. I will never purchase another Ford product again after knowing that they know they have issue but refuse to address the issue when they know it was never fixed.Areal was the man who took my call at Ford and said that no one else would ever tell me different - it expired and Ford does not care that the hands free is not functional for phone in their car they manufacture. I WILL ONLY BUY GENERAL MOTOR VEHICLES FOR THE REST OF MY LIFE - this is terrible service FORD MOTOR COMPANY. Shame on you. Gerald **.

Car is cheap. I hit a bird. The car was damaged. It is so cheap. Ford and insurance wont do anything. I think the car is defective. It broke the grill and radiator panel. It also dented the bumper. I should have bought a different brand.

My Ford E-250 work van is essential for my service work. I do routine maintenance on the van and it has performed reliably for more than fifteen years. Considering the vintage, the vans six cylinder V-6 (original motor) delivers surprisingly good gas mileage.

Just had my Ford F150 go up in flames while parked in the driveway. Truck was last used Saturday Morning 2/7/2015 and went up in flames 2/9/2015 at approx 4 am. Woke up to a horn going off, went into my daughters room and looked out front of our house and saw flames 15 ft high. Told my wife to get the kids downstairs and evacuated them to the backyard. Called 911 and ran out front to move my other car out of the driveway. Thank god my neighbors came out and helped me put the fire out or things would of been much worse. Fire started in the Engine compartment and burned most of the hood off before we could put the fire out. Ford should take responsibility...This is a very serious problem and needs to be addressed immediately!!!

My dad had an accident in his 2007 Ford Taurus two weeks ago. His airbags did not deploy. He was wearing his seatbelt but they did not lock like they were supposed to. He suffered a bad cut on his forehead when his head hit the steering wheel, and has knocked him unconscious. He died a few days ago. If the airbag had inflated, it probably wouldve saved his life. Instead, now I have no father.

2007 mountaineer, 3 years of issues, dealership kept changing coils instead of checking intake manifold. Changed intake manifold and few coils that were replaced at dealership about ago. Now because of their incompetence, cost me time and money and now have two spark plugs that are oxidized and cant come out. Have to be broken. I been complaining about this going on 3 years with Ford and the dealership and no help. Enough is enough. My truck is well maintained, mint condition and I have to deal with all this ** for what?

Our 2014 Flex has been a great car so far! It gets decent gas mileage and has plenty of room. We have not had any mechanical issues so far and the only complaint I have is that the hoses that go to the front and rear window squirters keeps coming off of a connector, that I had to end up clamping to the connector.

I have been a Ford truck for for many years. 7.3s 460s, etc. I have been told to stay away from 6.0 Fords. Since my background includes being a Master Auto and Truck Technician. I have been working mainly on customers vehicles. My personal experience started when I was in the market for a parts truck with a 6.0. I bought a theft recovery low miles 2006 F350 Lariat that was ransacked, stripped and ditched off road. I bought it for $2500. After feeling sorry for that poor thing, Ive decided to rebuild it with parts that was just sitting in my possession. After extensive repairing of chopped wiring harnesses, replacing of missing parts and having it recertified and then upgrading with EGR delete, programmer, cooling system low temp modifications, upgraded turbo and servicing with premium fluids. Adding 1 quart of ATF at every fillup. Fast forward 30k miles and 3 yrs of use. This is the best Ford I owned. It even runs better than my 05 Ram 3500 Cummins (48re transmission is nowhere close to the Fords 5r110).

My husbands 2015 F150 has a recall on the door locks. When it was getting fixed, we were contacted that two of the door actuators were bad so they needed to be replaced. It was never confirmed, by us, that they should fix BOTH of them. When my husband got a call that his truck was finished, they said they ended up fixing both actuators and we were responsible for paying over $550. I will be contacting Ford for a refund. Horrible service.

My mom bought a 2016 Explorer and the car was sold as new and no accidents. Well she washed the car last month and paint chipped off the front fender a big chunk of paint. My mom has had no accidents and keeps the car in the carport. She calls Ford and tries to use the warranty but Ford doesnt call her back for 3 days. She had to call them for them to tell her the car had been in a wreck previous. So she calls another number for corporate and the woman starts out with an attitude and implies she wrecked the car and is trying to get over on FORD. My mom dont have to get over on Ford. She just wants what she paid for when buying a new car. She bought the car in Florida where I was living at the time at BARTOW FORD.The car was damaged during shipping and then was treated like she has to scam Ford to get her car fixed. My mom had the lady of the corporate office on speaker phone and the lady flat out told her it is her job to turn people down and not approve claims cause that cost Ford. Well I am the one that got my mom interested in Ford by me buying an Explorer and then I bought myself a 2015 Lariat and then my mom bought hers and was ripped off. Well my family has spent over a 100 thousand dollars and for the ignorance of that lady to tell us her job is to turn people down from their warranty. Well Im here to tell people not to buy a Ford so people like her cant have a job. If enough people quit buying their product then they have to thin the ignorant people of Ford.Needless to say my mom had to pay out of pocket to get her car fixed and they discovered that there was more damage done than what we was seeing and thanks to whoever covered this up it cost my family money and to be disrespected by a lady behind a desk that dont know ** about my mom and accuse her of trying to scam Ford. I did like your products. This was the first time we owned Ford. My family was always a Chevrolet family. Guess what? We will be getting rid of all of our Fords.

Ford C-MAX Energi drives sporty, has as much cargo space as a minivan, qualifies for the carpool sticker, and has more headroom than any other vehicle I have ever been in! Geared perfectly so it can get up and go at any speed.

My husband & I were Ford truck believers for many years until 2016! From our past experience, we expected our 2008 F450 diesel (with the 6.4L engine), would take us into retirement and beyond until the engine blew up this year, with just over 100,000 miles! $18455.66 later, and a lousy 2 year warranty on the new (same, defective engine), we found out that this engine is expected to fail around 100,000 miles making it the worst engine in the Ford truck line. (Our 1999 F350 is still on the road at 250,000+ miles!)I tried to contact Fords Customer Service (which is really their Customer Dis-service as the one answering the phone only has a first name and no boss to appeal to). My expectation was to get a reasonable 10 year / 100,000 mile warranty on the new engine instead of a crappy 2 year warranty (which is equivalent to a 30,000 mile warranty). The mechanics told us they could bulletproof the replacement engine, after the 2 year warranty expired, for about $8000! My question is, why isnt the replacement engine bulletproofed already? What was once a great company with integrity has been replaced by fraud and failure. I am embarrassed to be driving a Ford after my humble retirement account has been robbed of $20,000.

Purchased a 2018 Mustang GT. 6 speed, manual. I noticed transmission failure about 6,000 to 7000 miles. Took it to two different Ford dealers because the first Ford dealer tried to charge me. The second Ford dealer did the work and did it under warranty but advised me but if it happened again it would be coming out of my pocket regardless of my warranties. Very nice car but warning you will be spending more money on it even though you have a warranty and it is a brand new car. Good luck.

Rear body cracked below window. I was told that it was no reason to repair. It was not a recall and the crack would happen again.

Updated on 02/18/2020: So I call Ford Customer service today, again and because I havent received any updates on my complaint I ask for Adriana **s supervisor to see if maybe I can get a ending in all this ridiculous and absurd case of malfunctioning Ford USB navigation update. So again nothing, I have to wait and see if this supervisor will respond....I will keep calling and posting because this is the only way that I may help others not to make the same mistake and purchase a navigation system update by using the USB that Ford is selling for 152 dollars.Updated on 02/12/2020: After I received an email from Ford customer service said that I need to call the Ford dealer director....after a month 1/2....I decided to call today again and I call 7 times asking for help....the last person that I talked to told me that I have to call 18009008458....navigation system customer support, so I spoke with Melanie, explain my problem and you are not going to believe this, she said that there is nothing she can do, that I have to call Ford customer service 18003923673...again. I call 7 times today....Sorry you have to call back so they can call us.... call us....I pay 154 for an update on my navigation system and 107 to fix the part that was damage by the USB that Ford send me and now there is no one who is responsible to all this and there is nothing that I can do to have my money back.Original Review: Im the owner of a Ford F150 and I was advised by a letter from Ford motor company that my navigation system needed an update and for me to be able to have it I have to purchase. Went to the website and after writing down the VIN number and the navigation system code I paid 175 dollars. After a fews day I received and USB with all the installed instructions. The truck need to be running and it will take around 60 minutes, so I sat and followed the instructions, after a few seconds my screen was white and said navigation system error and then the alarm of the truck went off and the radio. So I decided to call to the number that it was showing in the USB box. Customer support. I was talking to a person name Jasmin. Tried really because her background was a baby crying, so she put me on hold. Wait and wait. I decided to call my Ford dealership and explain the situation. The only solution it was for me to drove and get my battery. That resolve the sound problem, but my navigation system was white and showed a navigation error. So I decided to made an appointment to the following day which was Monday at 9am. Monday the only person who does fix this type of problem show up and say, I dont have time today, come back tomorrow, maybe tomorrow. maybe? So I need another appointment to Thursday at 8am. There I was listening to the manager talking to customer service. Doesnt she has a guarantee? Yes she has. Well let order the part. Part? I just need an update. As a result I have to paid another 107. The USB that I received from Ford motor company damaged my navigation system and a part needed to be replaced. I call Ford motor complaint department and explain all the situation, and after a month of calls and emails I received an email said this is the director phone number for you to call it. What I want, I want my money back thats all. There was nothing wrong with my pickup before all this update thing. Did I got my update. I dont think so no.

Ford Motor Credit is attempting to charge me a $100 fee for a speeding ticket on my vehicle. Ford notified me of the ticket and I proceeded to immediately contest the ticket. About 30 days afterwards, I find the fee of $100 on my account. I called Ford and notified them that it was my intention to contest the ticket and that by them having paid it, they are precluding me from being able to continue with the contestment. After waiting for over 8 days for a supervisor to contact me, I just spoke to Miguel ** who was very disrespectful, called me a liar, and told me that he will not remove the fee. I told Mr. ** that I will use this to end my lease and proceed to file in small claims court and that I would be mentioning him by name and he stated Go ahead and do it. Im writing it down.I have never been so disrespected when dealing with another company and I want the fee removed. I followed the instructions on the letter to call the jurisdiction to contest the ticket and Ford proceeded to pay the ticket and attempt to charge me for it. The letter contained a typo which confused me and even after having admitted to the mistake, Mr. ** refuses to eliminate the fee. I will not pay the ticket and I want it removed. I also want ** held accountable for his disrespect and actions.

I bought 2013 Vista car in Oct. 2015. 25,000 miles, it lasted 1 yr. One yr. later 10-20-2016 took Manteca Ford service, told me it needs a clutch. No car 6 days. Oct. 20 back in shop, Dec. 20, back in shop. March 16, back in shop. March 20 back in shop, they said throttle $100.00. March 22 back in the shop. March 28 back in the shop. Picked car up March 31 2017, told me needed a new battery. Didnt want them to put battery. This is the same problem, I had in Oct., Dec., March. Engine light came on while driving. Vehicle began making a thrashing type noise and losing speed. I had to drive home with my emergency lights on. Real slow. I will never buy a Ford car again. Service dept. dont know what theyre doing. Car was towed 2 times.

I am in South Africa and bought 2016/2017 Ford Everest Limited and have had endless issues with it. The latest is the sensor on the steering rack failure which Ford now has to replace the whole steering rack for the second time. Once the sensor fails it disables all the driver assist features. I am concerned for my safety and do not know what the future will be with this car. I have done some research and have seen that Ford in the past had similar problems with steering rack failures. Can you help in any way please?

First off if I could take away the star I was required to give I would. I own a 2001 Ford Excursion, have wanted one for some time, after purchasing the truck I was completely satisfied with it. But a very short time later I experienced my first spark plug that blew out. Luckily (why I dont know) it didnt take the threads the first time out. Well tonight I have now experienced my total of my third plug blowing out. Money for me does not come easy, and I can assure you the money I spend on a truck will not line the pockets of Ford Motor Company in the future. I know my claim alone is not enough to make a difference, after all its FORD MOTOR COMPANY, one of the if not the largest motor vehicle company in the world. They have all kinds of money. Well they have received the very last dollar from my pocket on anything of their products.Sure they have some nice looking cars/trucks. But that alone is not enough. I have other cars here with half a million miles on them, yes literally half a million miles and not once, not one time ever have they ever blown a plug out of the motor. And for a company the size of Ford to sit and do nothing, well thats just unacceptable to me. I am 100% interested in anyones class action lawsuit that they may put together, and I’ll make sure I spread the word in any forum, car boats or the like about the ongoing problem with FORD MOTOR COMPANY. We live in the age of internet, to have a problem like this and do nothing, well its a time bomb. Sure the company will carry on and probably never hear or see my issues but I can assure you that there are thousands of people that will. Thank you and I apologize to any other ford owners experiencing the same as I have. It just plain sucks. I can be reached **. Thank you for your time.

My daughter bought her very first car after college and entering in the real world as a teacher. She purchased a used 2013 Ford Escape. After only 10 months she was driving down the road and went to turn and the steering wheel would not turn. Thankfully she was not on a curve going 55 mph when this happen. She was driving at a slow speed since she was getting ready to turn. Then realized she couldnt turn continued straight until she could get off the road and call her dad. This happened on a Wednesday and she called the dealership and they said bring the car in at 8:30 Thursday morning. The car was taken to the Cloninger Ford of Hickory NC where she purchased the car and had the car serviced. She was pressured by the salesman to purchase an extended warranty (certified wrap covered warranty) 84 months or 100,000 miles that was to cover anything major. As he stated anything but belts and spark plugs those cheap replacement items would be covered. So we were sure that whatever was wrong would be covered with the warranty. The car only has 69,290 miles and is only 3 years old. After the car was checked out they came and told her it would be $2006.00 which she does not have. She was told it was not covered under the warranty. She was told the electric power steering had gone out and the gear assembly steering part #3504 needed to be replaced. I cant believe no recall on something this serious. The worst part of all is they let my 25 year old daughter drive away knowing what was wrong with this vehicle. She could have been injured or killed or injured or killed someone else. They better be thankful that my daughter was not injured or killed or even in an accident - it would have cost them so much more than $2006.00. I would own that dealership!!!!! We will never own a Ford and we will make sure that everyone knows about our experience. Today at 5:30 she will be trading her Ford Escape for a Chevrolet due to the customer service with Ford 1-800 # being no help and telling us to contact the dealership Cloninger Ford which offered no assistance. We were told it was a policy that Ford Motor Company has. Bottom line dont learn the hard way like we did and lose approximately $6706.00, stay away from Ford vehicles. Plus my daughter could have lost her life which is not replaceable. Yes one upset but thankful parent.

I bought a 2017 Mustang. Ive had it four months and in that time its been in the garage once a month for the same problem. My car is now in the garage again. The clutch has come out of it. The service manager said the car had been treated rough. I called the main company about this. Guess what? Its my problem. If, I have them fix it it will cost me 2000.00. If, I fix it itll cost me 800.00 and voids all warranties. I tried talking to the service manager. He told me to go away. I was wasting his time. Ive always been a fan of Ford. Not anymore. My family won’t buy them anymore. I tell people how they treated me. Now I have to pay this garage 90.00 to get my car back. This is a bunch of **. People dont buy a Ford.

My 2018 Ford Transit Connect Titanium car that my wife and children drive we started noticing the car having hard times to turn left or right. We discovered that the carpet floor mat keeps getting sucked underneath the dash because of the turning mechanism from the steering wheel. I’m sure this is going to be a recall that nobody’s noticed yet but it is very dangerous. If my wife God forbid was to make a turn in the carpet gets stuck in the steering mechanism it would keep it from turning the way she’s going and can cause an accident. I don’t know where to go from here. Someone please help. Thanks again.

I bought a 2014 F150. I only have 35000 miles on it. Started rusting in the cab corners before warranty went out but they wouldnt cover it because it wasnt perforated. They assured me that once it perforates it would be covered because I was still way under the mileage and that the time didnt matter. Well, one month after the time portion of the warranty went out, it perforated. I took it to both dealers I had been dealing with and they wouldnt give me the time of day. Just said, Your warranty is out, we dont want to touch it. Now I cant even get my truck fixed. Only one shop in my area will even touch rust work, but he wants close to $3500 to fix it and he has terrible reviews for quality work. Spoke to customer care and they said to just hope Ford releases some kind of reimbursement or extended warranty in the future. Are you kidding me?The problem was clearly noted before the warranty expired. I could have easily poked a hole through the bubbles to make it perforated, but that would not be honest. I wasnt even looking for Ford to cover the entire thing, maybe just approval for the dealer to actually do the work and maybe a discounted rate. I was considering upgrading some trucks in my fleet to new super dutys as Ive always had Ford, but given the way I have been treated the last few years by Ford, I dont believe I can bring myself to do so anymore. Whatever has happened to this company in the last 5-8 years, I am very disappointed.

After my Ford Expedition caught fire in the parking lots while sitting overnight, I took it to the dealership under a recall I found out about when I called them. They have had my car 3 days and they just called to tell me they did the 2 recalls but nothing is working that was damaged by the fire (brake lights, turn signals, hazard lights) and that would be my responsibility!

Car broke down, 4 hours later still waiting for a phone and/or tow truck. Every time you call the number for the roadside assistance, you get asked the exact same questions as if you aren’t already in the system and haven’t already called over 6 times! What kind of crap is this? In a bad neighborhood, no AC since the car is down and no one seems to know why we don’t receive calls or text messages or why we haven’t been assisted. What’s the point of calling it Roadside Assistance. You’re assisting me to stay on the side of the road??? You don’t need anymore bologna, cause Ford you’re full of it already. This has convinced us to take back the Ford and never do business with them again.

The 1977 Ford Maverick is not for everyone. As a daily driver, it takes a bite out of your wallet for gas money, but that more than pays for itself in the compliments you will receive while filling up at the pump. The bench front seats remove the barrier between you and your passengers and make you feel even closer, while the expansive windshield and minimalist doorframes make it feel like youre driving in a moving clear glass box. Wonkas great glass elevator is a good mental comparison. While the carburetor makes for an bit of a lag on the throttle, with a massive boat like this, youll want to slow down and let everyone get an eyeful anyway.

Our key was locked inside the car. I called them at 9:30 pm on 7/6/2018. They set up C&J towing in Madison, GA(50 miles away) to come unlock our vehicle and they would be there in 90 minutes. Two hours later I was told they would be there in 15 minutes. They never showed up and would not answer my calls. It was 4:00am before they called someone else to come out. Which would be 45 minutes before they would get there. Which they did show up and unlocked the door. We were traveling home from our vacation and had been on the road since 9:00am that morning. I really don’t understand why they called someone so far away to start with. VERY DISAPPOINTED in this service.

My 999 F-350 Super Duty Diesel caught fire in the middle of night after being parked for 4 days and burned to ground, also burning a Chevy next to it!

I manage and run F-450 & F-550 trucks in extremely harsh environments. I can tell you for absolute certainty that if you maintain these trucks according and utilize the V10 gas engines you will get a very long life put of this piece of equipment. The number of fools that feel they need a diesel truck is shocking. I have extensive fleet Management experience and can assure you that for most of you buying a diesel is not a good idea. The modern emissions standards put on diesel engines ensures poor reliably and efficiency in comparison to the gas engines. For you sensible folks that want a durable and reliable machine, the V10 engine is all that you can ask for, just remember these are work trucks not mini vans.

We have a chronic problem with a function on our vehicle. We have had to call roadside assistance every other month for the past while. Almost every time they send a towing company that doesnt service this area. I tell them when I call that this is a problem and to please send someone who services this area. They dont. So, after waiting for the tow truck company that does not service the area we have to wait for a tow truck company that does service the area!

We own a 2004 Ford Freestar. Its been having transmission problems for a while. Ford, last year, sent out a recall. Every time we call the dealership, we are told that there are no parts available to do the repairs. Its been over 6 months now for this recall. My van has finally died and is now sitting in my driveway collecting dust. If I were just to drop it off, they would do the repair with what they have on hand but still say they dont have parts for the recall. Seriously? What do we do in this situation?

The 90 Ford Thunderbird is a good running and dependable vehicle. Also, smooth, perfect and easy driving. Very comfortable and good gas mileage, too. Nice interior and awesome car. However, I dislike the seats leaning back and power steering, how the brakes work, the radio in it, the color of the interior, the cars weird looking color, the tires, the old radio cassette player and dashboard, the vehicles slowness, how the seats set and how I have to pull seat up to drive the vehicle.