1. Saw Buick LaCrosse online 2. Visited in person & negotiated price 3. Waited HOURS into the night & was the last customer to be seen by finance. 4. He tells me that nothing has been done and it was too late. At this point, I had been sitting & waiting for hours. Since it was Friday, he told me to take the car and hell submit my app to Vystar on Monday. Then, he cautions me that people with HIGH FICO scores get declined all the time! How ethical is that? Then he suggests that he complete my paperwork at a higher rate, JUST IN CASE. I stuck to my guns on the lowest rate and didnt take the bait. 5. The car was sent to be cleaned (last car) but it seemed more like it was rinsed because it was still dirty.6. Monday came, no call. Tuesday came, no call. Wednesday came, no call. Thursday came, no call. Friday came, and I finally called to get the run around and a man said he THINKS I was okay. NO ONE EVER CALLED to follow up. It literally took 2 1/2 weeks for a confirmation letter. 7. I Noticed $300 accessory fee added to my sales price. 8. Received denial letter from the dealership not a finance co, that said I was denied for multiple accts in delinquency. That is inaccurate info, as I have no delinquencies at all, and would not have a FICO score of 803 if there were such. (see attached w/ score), yet I was APPROVED by VYSTAR at their best rate for used cars8. A so-called Customer Exp Mgr ** emailed and said some words followed by A HAND WASH for my troubles. Wow! That was very gracious. Never Again! The hallmark of a disorganized company is that they never finish what they start. Thus, me having to call over and over to get my status and no one could give me a definitive answer. If you like being both confused and getting the runaround - OR - a free hand-wash, choose this place. I hate to break the suspense to you, but if I ran the joint, I would offer more than a hand-wash! PLEEZ, Mr. **, that added about a GALLON of HIGH OCTANE FUEL to the FIRE. I even went as far as to share w/Mr. ** that my dissatisfaction with the dealership was too far gone and I have told over 15 people. No one cares, yet they talk like they do. P.S. Credit score is 803. As a woman, I truly hate having to give a negative review on any company, but this company deserves it.

Our Chevy Volt grew MOLD all over the front and back seats after winter snowstorms! After taking in to find the cause and have it remedied we were told it needed to be detailed before anyone felt safe getting in it to work. They told us we needed to approve the detailing for them to move forward but not to worry because we most likely would not be charged since it leaked. The next day they called saying it that the mold had been cleaned and that we needed to come pick it up and pay $200!!! A car with mold is NOT fixed with a rag! BAIT and SWITCH! This is an attempt to put the responsibility on us. They even had the nerve to suggest we must have left the windows down in the middle of winter in Washington! Or that my husband left his wet swim trunks ??? (again, winter in Washington!) in the backseat of his commuter car! That did not happen. This is the WORST customer service I have ever experienced. We have been loyal GM customers. I own a GMC Yukon and were in the market for a Sierra pickup, but will never buy another vehicle from them and will not be able to recommend in the future like I have in the past. Instead I will tell people our horror story. GM should be ashamed! This is why companies like Amazon are thriving - because they take care of their customers. Maybe other companies should take notice before theyre obsolete.

I bought a late model 2006 Chevrolet Duramax with the LBZ engine. A local Kwik Stop got flood water in their diesel. I didnt find that out until after my Chevy dealer replaced two injectors under warranty. They had a hard time finding them --some national hold. Now, three or maybe four injectors have failed. I emailed GM Customer Service. They responded quickly and called me but according to the lady who called this morning, GM is on backorder status with Bosch. Not only that, she indicated that Bosch may not even be making the injector! Some guys have been waiting all summer for theirs. So my $43k truck is sitting on the dealers lot collecting dust in the sun. A truck with the same engine from New York is sitting there also, waiting. The GM Customer Service lady told me no one else I could talk to would have any other information. I had called Bosch earlier and they also responded quickly, but the guy I talked to couldnt even cross reference the OEM part number for the injector. He said Bosch is the exclusive manufacturer for GM. Go figure.

For years, I have noticed that approximately 80-90% of all personal vehicles on the roads, which have either a headlight or a taillight nonfunctioning, are General Motors products. Im just wondering if this chronic problem has been reported to you before.

I own a 2011 Chevy Cruze, worst car ever. I have an issue with it, of course who doesnt, and when I called customer service to speak to someone they keep directing me to Katrina **. I have NEVER spoke to this women before and she calls me back and leaves me an extremely rude and aggressive voicemail. So on top of having problems with my car, now I am treated very poorly by GM. I will never own a GM car again.

I love my GMC Envoy. Very enjoyable ride and mo mechanical problems at all. Im enjoying the multiple CD player and the deep bucket seats. I love the leather interior, the moonroof and the dual closure. I also like the door and window locks, the automatic seats and that they remember which driver you are. I like the interior design and the colors of both interior and exterior. The seats are very comfortable as well. I dislike however how far back the seat belts are attached. Also the center console takes up a lot of space but the way its designed it doesnt hold much so its wasting space.

I had 49,500 miles in my Chevy Silverado and had a catastrophic engine failure. A lifter collapsed and damaged the camshaft when I took off from a streetlight. No engine should fail with less than 50,000 miles on it. GM offered to pay 10% of the repair costs which is inadequate given this engine is obviously a lemon and is unreliable from the factory. Taking a several thousand dollar loss and going back to Toyota. I should have never strayed from Toyota. Because GM does not stand behind their defective engine, I also sold my Tahoe and purchase a Tacoma. I was also able to convince a family member to not purchase a Corvette. I will also work to convince as many people as I can to not purchase a GM product.

I have a 2018 Chevy Traverse High Country and underneath the wheel fender skirt below happens to be a cheap fiber material that is starting to come down on the fifth day that I drove this vehicle and it will become a road hazard issue that needs to be addressed immediately. Which I think in my professional opinion it should have been a hard plastic that repels and prevents water intrusion and moisture from getting in the engine area department etc. Also for the tow hitch you have to remove the plastic panel in order to install a tow hitch that completely exposes the structure of the bumper which it looks awful. It should be a trim nicely around the tow hitch. Also you dont get any TVs nor USB MP3 configuration, the navigation is not accurate.

I took my vehicle to the dealer over a month ago with what I thought was transmission problem. Was told that I needed a torque converter and would be covered under warranty. Again, this was over a month ago and still no parts. I called GM to see if they could help. After about 7 days of waiting on a response from GM, was told that there was nothing they could do and should continue to reach out to the dealer. So I call the dealer back to be told that they have over 40 other vehicles on their lot that they can’t service because they can’t get parts from GM. I think this is the most ridiculous thing that GM cannot get parts to the dealers do that the vehicles they sell can be serviced or repaired. WHAT A JOKE. And they can’t blame it on the strike. Was told by dealer service manager, they were have issues getting parts before the strike.

I called the customer service line for General Motors, to inquire about financial assistance with my 2003 GMC Savanna 2500 cargo van. I advised the customer service represenative Stephanie that the van was a 2003 with 47,000 miles and i had bought it from a private individual approximately 4 weeks earlier. I advised her that i was driving it and it sounded like something broke in the engine. She advised me i would need to take it to a GM dealer to have it diagnosed, and they would then see if they could provide me some type of finicial assistance. I payed to have my vehicle towed to nearby Chevrolet dealership, where it sat for a week before being looked at. The service manager then advised me they would need authorization either from me or GM, to tear it down, to determine the exact problem. I told the service Manager i would not be able to afford that added expense, not knowing if GM would provide any finicial assistance in their final determination. The next call i received was from Stephanie at GM customer service, she proceeded to advise me that GM would not be able to provide me any finicial assistance, due to the fact that the van was a 2003 and that i had not purchased it from a GM dealer. I then requested a answer as too why she did tell me this during our initial conversation, seeing how she was privy to that information during our first conversation. She did not give me a answer to that question, only replying she was sorry.

I own a 09 Saturn Vue and have been pretty happy with it till now. My Saturn seems to be having transmission problems, the gears keep getting stuck which causing the engine light to come but after a day or two it goes away on its own. I experienced this problem now twice. Found a letter from Saturn stating some models had a fractured wave plate which would cause tranny to slip gears, low 3rd or 4th gear etc. I took my car to GM to drop-off service. Advisor tells me I would pay 120 if it wasnt the wave plate. I get a call today stating they need me to authorize a 1600 charge for them taking apart my transmission which it could be under warranty or it could be not. Long story short I would not authorize that since I was never told that when I first came in. The manager was arguing with my boyfriend and I left with my Saturn Vue being untouched. They didnt even care that my car could possibly have that issue and they would have to honor that at no charge. So they try to get money another way. Sneaky GM. Its sad they wont even look at the car thats a Product of their GM motors. Horrible!

Recently took my 2002 Silverado with Duramax and Allison transmission to dealership in mid- eastern Ohio for transmission and cooling system flush. A day later looked under my vehicle and noticed spin-on filter on Allison had not been replaced. Would any lubrication station not replace your oil filter if you had your motor oil changed? Called the dealership and was told that I hadnt told them to replace the filter. What a bunch of incompetent bunch of sorry **. Would be like wiping your ** before you sat down to do your business.

The brakes on my 2017 Buick Envision squeak loudly when backing up and I only had 12,000 miles when this first occurred. I have taken the car twice to Suburban Buick GMC of Troy, Michigan and they said GM is aware of the issue but will not repair since it is life threatening. GM has notified all dealers that this is caused by performance brakes that have dust buildup. The service person stated they have had hundreds of complaint across all GM cars that have these performance brakes. I have purchased dozens of GM cars in the past but will consider other car companies in the future. Has anyone experienced this problem with other car manufacturers?

Worst car ever bought. I bought a brand new 2018 Terrain about 4 month ago and it has a weird noise in the transmission and the dealership and GM say they cant do anything about it. Would never recommend. I really regret buying a GM vehicle.

GM does not treat customers fairly. My husband and I bought a 2004 Pontiac used but in great condition. We owned the car for less than 6 months. One morning on my husbands way to work, it went up in flames. Fortunately, my husband managed to get out alive. Two days after it caught on fire, we received a recall notice in the mail. Guess what? The recall was for possible engine fires caused by oil leak onto the manifold. After starting a claim with GM, and being told to keep the vehicle in storage so they can have an inspector come inspect the vehicle, they decided to make us an offer for the vehicle more than three months later. The offer was for less than half of the vehicles worth, and they refused to pay for the tow, road clean up (because the car melted to the street) and the storage fees totaling more than $3300.00 because they said it was our choice to have the vehicle towed and stored somewhere. (No one chooses to have their car go up into flames while they are driving it, and when it melts to the street you have no other option but to have it towed by police orders). We only did what we were told to do, and in the end we are paying the price. We are not even getting enough money to cover the cost of the storage so all that is having to be paid out of my pocket when I did not choose for my car to go up in flames. How is that right? I will never recommend GM to anyone, and I will always tell people not to buy GM due to how they do not take care of their customers.

I purchased a used 2013 Buick LaCrosse. Never again will a GM product come into my house. This POS has been at the repair shop 13 times in the past year. I have contacted the dealer and GM and all I get is lip service. GM could care less about customer service and customer satisfaction. I have tried to be a reasonable person, but am beyond that now. Just know 13 is a unlucky number and if you decide to purchase a Buick keep that number in your mind. Do not purchase a GM Buick.

9/15/17- Purchased 2014 Chevy Equinox, also paid $2500 for an extended warranty with CNA National. 7/18/18 - Vehicle just shut off while driving for maybe 10 minutes. It felt as if the battery had died. Please note I had no other issues prior to this with the vehicle. Tried to start it, and it sounded as if someone was playing the drums under my hood. Pushed car to safe location, and went home for the evening.7/19/18 – I got a ride to the vehicle with hopes of it starting. Same thing happened. So, I reached out to my warranty company (CNAN) and was told that I can have the vehicle towed through their Roadside Assistance to a repair shop of my choice, and once an estimate was prepared, they would pay over the phone with a credit card. I had the vehicle towed to Quality Buick GMC in Alton, IL. 7/20/18 - Received a call from Quality that timing chain was busted, along with several other items, and engine was full of sludge. They stated I was still covered under GM Powertrain warranty and they submitted all of the information to GM, and got me a rental through Enterprise.7/24/18 - Received a call from Quality stating that GM declined repairs, and now extended warranty company would not pay for the rental I had for days. I contacted GM and requested a supervisor to discuss options. Supervisor stated that they would review case and contact me within 2 days. With the vehicle having under 100,000 miles, she didn’t see any reason why they wouldn’t cover it. She asked where the vehicle was located and I started Quality Buick GM in Alton, after searching their database, she said they were not certified to do the repairs, and the vehicle would have to be towed to another location. She reached out to Jack ** in Wood River, and also as a courtesy, reached out to Chevy Roadside assistance to do a Dealer to Dealer transfer at no cost to me. I was very grateful for that. She said the roadside assistance company would reach out to me within 20 minutes, and gave me a number to call if they did not. 45 minutes went by and I called Chevy Roadside Assistance to follow up on the transfer. Of course, they had no information, and was not eligible for the transfer. I contacted GM Warranty again, and they said she was not allowed to do that, and there was nothing they could do at that moment, and case was re-opened and pending investigation. Reached out to CNAC (extended warranty company) and Roadside Assistance wasn’t available with them either until 7 days from last time used. Frustrated, I hang up, and look for other options online. I received a call from Allstate Ins. that they were attempting to pick up the vehicle, but there was a $300 balance with Quality Pontiac before vehicle could be transferred. They stated they were called out by Chevy Roadside Assistance, who just told me they had no information for transfer. So, I reached out to Quality for information on balance owed. They stated $100+ for opening up the engine, and the remaining balance was for the rental. Also, vehicle would not be released until balance was paid. I explained to them that GM Warranty needed a Certified Dealer to estimate repairs, and they informed me they are a certified dealer. I called GM Warranty back to let them know what was going on, and they said the other person I talked to must be new, or not know what she is doing, because Quality is a certified dealer. I would only be getting charged more money by having another dealer open up the engine to do the estimate. I explained to them I would be leaving the vehicle at Quality, and gave them the contact info for the service department for investigation on repairs.7/26/18 - Received a call from GM Warranty that repairs would not be covered due to it not being a manufacturer defect. That was their final answer. I spoke with 2 different service departments, Quality, and Jack ** and they stated there is no way the sludge in the engine could have been caused in the 10 months I’ve had the vehicle. Oil changes were always done on time, and I have proof of that. So, how it is that I now have a car with $6000+ damages, and a 14,000 balance on, $600 balance for rental + Quality doing estimate, and I’m responsible. I drive my car to make a living, and not only am I without a car, I’m now also without a job. I am beyond frustrated, and any advice on what to do would be greatly appreciated.

I expected non power seats, no remote start, etc. I can lift the rear hatch without a problem, but an incomplete radio. The vehicle (GMC Terrain) does not have a radio that get Sirius. Come on.

I own an 05 Avalanche as well as two Suburbans (99 and 09). I have had problems the last few years with the blower motor in my avalanche not working on all speeds, but since I was way past the normal warranty period, I decided to live with it until it stopped working completely. That happened about 6 months ago. I decided to go online for a video on how to fix the problem and lo and behold I find out that I should have been sent a letter from GM about the problem that extended the warranty. I never received these so I decided to call customer. By the way, I have Onstar service, and that would have been a great place to advise me of the problem and extended warranty.After explaining my situation with the first customer service rep, she said that there was an extended warranty for the problem and that I was outside of the coverage period. But, she continued, if you get go to a GM dealer and get it properly diagnosed we will still be able to help you out. I responded, you can still do something even though the warranty is out of date? She responded, yes, just call back after you have been to the dealership and have the paperwork. I told her, I can fix the problem myself if there is not going to be any coverage. She replied to get the truck diagnosed by GM and call back.So I went to the dealership and had it properly diagnosed as the problem, and had it fixed to a rate of almost $400. So then I called customer service back and got a different rep, who pulled up my file. She happened to be a tier 2 rep. She reviewed my file for a few minutes while putting me on hold, then came back and said, Im sorry but there is nothing we can do for you. I asked her to pull up the conversation that I had with the first rep, and she said that the first rep had given me improper information. I said thats great because that improper info cost me $400 instead of maybe $150 if I fix it myself. After battling back and forth with several managers over this they said as far as they are concerned that this was a she said-he said problem and they were not going to accept any fault. They said they could not find the original conversation transcripts.My family has been buying GM vehicles since 1974. Having spent 100s of thousands of dollars at their dealerships and they have no problem losing my business because one of their reps screwed up and they dont have the balls to put the customer first. Goodbye GM. You will never find me at one of your dealerships again. Youve lost one more loyal customer!!!

2008 gmc denali radio control tire censor. What a stupid total waste of money. Cost me another 300.00 to get the stupid aluminum junk parts replaced. I never seen such a total stupid unnecessary device in my life. I had one tire worked on 3 times and they found nothing wrong but it still leaked. Most tire dealers drop the nut off the sensor and let it drop into the tire not wanting to tell you it cost another $80.00 a tire to fix the problem the junk sensor. I happen to get an honest dealer and explained the stupid engineering retarded situation. Thanks for the stupid extra expense. I grew up when a car had an ignition switch and an oil gauge and was happy. I own a tire gauge and can see a low tire that does not cost an extra $300.00 from my social security.I called gmc customer service 5 times and got nothing but the run around. I was disconnected and put on hold several times. Rep 1 was foreign, could not understand me. Rep 2 I was disconnected. Rep 3 wanted me to spell sensor three times, said he had never heard of that type of auto part. Rep 4 asked for my first name then put me on hold then rep 5 asked for my last name, then my address and I said 6867, only my house number then she asked me to spell it. So I said six eight six seven. Then she started to explain why I had to spell. I never got my whole address out she kept talking over me. The whole experience was like a comedy routine saturday night live. Smartest man movie.

I have had 3 repairs to the heads on my 2008 Chevy impala with in 15000 miles. My vehicle has 38000 miles. Purchased as a gm certified vehicle with major guard service contract from gm. GMm customer service is very inconsistent. Will not provide info requested. Hung up on me during a conversation. Did not resolve the problem. There is much more. Very unhappy!

In March 2014, I leased a Silverado double cab. No issues, truck running great. About 6 to 7 months into the lease, I started getting lights concerning the Trac Stabilizer system coming on. This came on with normal driving conditions (no wet roads or extra gravel on them). This came on a few times at first. Took it to the dealership (SeaCoast Chevrolet in Neptune, New Jersey). They could not duplicate the issue, so they gave me the truck back. Have been back 3 more times since then and still no resolution. This last time, truck stalled turning into a parking spot and the cruise control disengaged for no reason while I was doing 75 mph. This is dangerous and a major safety issue. It is now at the dealership and still have not been able to replicate the issue or come up with a solution. GM has been notified. The district manager (David **) has been involved. Have been told by many people at the dealership that they would call me back. No return calls. I have had to call them for answers. They are refusing to do anything extra besides wasting my time having make numerous trips to the dealership for repairs. They cannot perform along with major safety issues with the truck. On top of that, having to take time away from my work to do this. Extremely poor customer service on their part. Will not deal with them again once the lease is over. Handing in the keys and walking away never to return!!

Took my Silverado with 38000 miles with warranty ending less than 30 days prior to Ferman Chevrolet in Brandon Florida; air was not blowing cold and the AC compressor and smelled like it was burning. Took them two days to contact me back after several calls to them. Finally they tell me I had a leak in the hi pressure hose and it would cost $560.00. Then by the end of the next day I call them again “again no communication from them“ they tell me, -By the way- the compressor is bad too and it will now cost you $1580.00. So, at this point I tell them no way. Then I can’t believe my ears- the service guy tell me fine but you still owe us the $560.00 for the work you already approved. Wow (I won that battle). I googled GM issue with ac systems and omg it’s a known issue. There’s even a class action suit. So I call General Motors and the girl tries to contact Ferman Chevrolet and get no answer. A day later I call General Motors back and the girl tells me she has tried to call them seven times so she escalates the ticket to a senior advisor. It takes three days for the senior advisor to call me just to tell me “more or less” that there’s nothing they can do for me; it’s out of warranty. I finally had it fixed by an AC guy that was recommended to me by a friend. He found metal shavings throughout the entire system. For $1300 he has replace the entire system to make sure there was no parts that would have the metal shavings. I write this in hopes that something can be done for other customers with the same known issue.

I brought my 2014 Chevy cruze with less than 8000 miles into the lake Elsinore Chevy dealership service department 31201 auto center drive 9/3/14. I had recently picked up my vehicle from the same service department for a drive train recall. My cruze had been in the service department for roughly 10 weeks and it was shortly after picking it up, experiencing extreme symptoms. Excessive down shifting accompanied with vibration and power failure. A week later I was called and asked to pick up my cruze. I was told the issues could not be identified, addressed and or resolved. That I needed to continue driving until symptoms became more severe. Being uncomfortable driving vehicle in said condition, I contacted GM via email and phone pleading for assistance. After lengthy discussions and numerous denials for relief, it was insisted upon me that I pick up my vehicle. Prior to taking possession on 10/25/14, I opened a claim with GM # ** . Less than a week later on 10/31/14, my vehicle was totaled in a collision. Just as I was experiencing the very symptoms for which my cruze was in service, I could not stop or get out of the way of the brake lights in front of me. On 11/1/14 after contacting my insurance, I contacted GM via phone and email seeking temporary transportation relief while we figure this out. After lengthy discussion and numerous denials for assistance and or relief, I am on my own and left high and dry by GM. To date, I am without a vehicle and cannot generate income. My insurance cannot pay off due to an ongoing investigation. Banks will not back me for an auto loan until my current loan is paid off. As a customer, GM has refused to assist me get into a new vehicle and apparently is content watching me go down financially.DEC. 24, 2014 UPDATE: I am currently seeking legal representation in regards to my previous review about GM. I have documentation detailing their refusal to assist my concerns and forcing me to drive an unsafe vehicle resulting in a collision that totaled my vehicle on 10/31/14. As I stated previously, I dropped off my car with less than 8000 miles at the Lake Elsinore Chevy service department after experiencing complete power failure. My 2014 Chevy Cruze had just recently been in service for 10 weeks for a drive train recall and I had only driven it a short time before experiencing negative symptoms such as excessive vibration and sporadic down shifting escalating to complete power failure. I bought this car in January 2014 and it has been in service for a longer period than in my own drive way. Service tells me they cannot identify the issues and that I need to drive the car further until the symptoms become more severe and to pick up the car. Prior to picking up my car I called GM telling them that the car was unsafe and pleaded for assistance. After two weeks of being assigned to three different case managers it was insisted upon me that I pick up my vehicle and was referred to the advice of the service department. Less than a week later on my way home from work I experienced power failure and slammed into brake lights in front of me. The next day after contacting my insurance company I contacted GM seeking assistance and transportation relief. To date GM has offered no assistance and/or relief and I am stuck with a deductible and no transportation. Prior to picking up my 2014 Cruze and prior to the collision I opened a case with GM of objection #**. As I stated I have documentation of all described and am seeking legal representation to file a negligence case against the dealer and service department and a product liability case against GM. I have not worked and/or generated income since the collision due to lack of transportation. GM has been made aware of my situation and politely refuse to assist me as a customer in any form. After attempting and failing at diplomatic resolution with GM, no choice but to write reviews and let the public know whats going on here. After driving a new car with full coverage insurance, is it really possible to go all the way down financially after a collision because the responsible party refuses to step up and have your back?

My Saturn Ion has a recall on it due to ignition problems. I was assured by the GM customer service people that I would get a loaner vehicle while my car is being serviced. I called the dealership to make an appt as instructed only to be told I would not get a loaner but instead a shuttle would be provided to and from home..which does not work for me since we only have one vehicle for a family of 5 and I have tons to do on a daily basis. I depend on my vehicle. Yesterday afternoon the ignition on my car completely locked and therefore could not drive anywhere. This happened late afternoon so I called GM. I was able to get an appt set up but was told the part needed would not be available until a week later. I called customer service and I was told not to worry about it since I would be able to get a loaner car. By the end of the day I got a call from the dealership telling me they had a part and my car could be fixed in an hour however since my car would not turn on I had to call Roadside assistance. I was told they had to tow it to the nearest dealership which turned out wasnt the place I had been in contact with. So I called GM customer service back. I was told not to worry my car would be towed and I could go either that afternoon or early next morning to pick up a loaner car. Turns out that afternoon the service manager from the dealership was gone therefore I could not get a loaner car but I was assured by the customer service rep to call in the morning and everything would be taken care of . I called early morning and after 45 minutes of being given the run around, I was told I should get a call back within 24 hours..wow..I said well by then it will be too late..I need a car now since I have several appts today . One of them being a long awaited appt (4 months wait) at my sons Autism clinic.. Customer service rep said okay I will call you back as soon as I get something resolved for you. An hour later I called the dealership to see what was going on...I was transferred to the general manager who was extremely rude. He advised me that GM never provided loaner cars and that if they did they have to pay and send him an email authorizing. I was told the night before by customer service that the email had been sent. So I called GM customer service back after an hour I was told Sorry maam but whoever gave you that information gave you incorrect information. We do not lend out loaner cars. The dealership has to do it at their own discretion. I am beyond angry at this point... I dont understand why we have to have our lives disrupted and turned upside down because GM couldnt get it together and put in the right parts. So now here I am years later paying the price for their incompetence. What really makes me mad is all that flip flopping that I got from customer service... You either do or you dont. There shouldnt be any maybes or I thinks from such a big company. In the meantime because of that, my husband lost a days pay which is a lot for someone living paycheck to paycheck and my sons autism therapy has been pushed back two and half months. Thanks a lot GM.

Car was purchased new less than 6 years ago, less than 66,000 on it. Have had oil consumption issues. Three weeks ago, check engine, StabiliTrak, and loss of engine power lights started coming on while idling at stop signs and lights and experiencing stalls at same stop signs and lights. Husband checked and even though the check oil light was not on, there was virtually no oil in the car, added 2 quarts. Took car in for service. Dealer said it was a stretched timing chain and fuel pump needed to be replaced. Take home and return the following Monday when parts are in. When they went to do the service, engine was found to have lots of metal in it and needed to be replaced at our cost as warranty is out. Dealer offered no other options.GM says they can offer no assistance as the engine was not torn down. Dealer then offered a 10% discount on labor. The engine is still costing me $3,900 plus tax etc. I am appalled that GM is making me pay as this the car was regularly serviced. An engine should not fail at less than 66,000. Customer service has pretty much said suck it up. We will never purchase GM again. Four of our last 6 vehicles have been GM cars and I feel really stupid that we purchased a 2015 Chevy Equinox for our childrens use last year.

Purchase a 2018 Impala August 10 2018. I have a major safety concern. My roof has two creases in it one being over 24 inches long. Took the vehicle back to the dealer Tim ** in Cleveland Ohio. I was told by the body shop manager he had never seen this in 35 years. Said he had to get the GM rep involved. I requested a field engineer look at the roof. No one has come out to look at it or help me. The GM Rep said I damaged the roof myself by dropping something on the car in two places. The roof has 2 creases in two different places. I continue to point out to him there is zero paint damage. This will be my last GM vehicle.

2014 Chevy Captiva key stuck in ignition. My key cannot be removed from the ignition of my car when it is in park due to the same engineering defect addressed by GMs special coverage adjustment which covers millions and millions of cars - not including mine. It is costing me $1100.00 in parts and labor to fix this issue which has drained my battery and left me stranded on many occasions. I should not have to pay for GMs ignition design defect. GM should be held accountable for ANY of its vehicles exhibiting ignition and shifting defects, as it is already well known for causing deadly accidents due to engineering oversights. I am hoping to receive cash assistance from Chevy to cover the labor.

My husband and I purchased a 2013 Chevy Malibu in Nov 2013. New car. No issues until April 2015. First, my Service Parking Brake light came on now and then. Took it in and they said it was a fuse box. Ordered a new one at our expense. Two days later the engine locked up. Got it towed and dealership ordered a new engine. Replacement engine was knocking after just being installed! Second new engine installed and runs fine. Still had Service Park Brake light on after replacing the fuse box. 250 miles later, engine started knocking! Took it back again and dealership left torque converter bolts loose. They claim to have tightened them and replaced the fuse block.Started a case with GM to get the car bought back because its obviously a lemon. No longer have the light on, but now the car idles rough and shifts terrible. GM will not allow the dealership to work on the car unless there is a code on their computer when they hook it up. Its not throwing any codes and no lights on the dash, so we wait. This is absurd! I have talked to a senior rep at GM several times, and she said we have to go through this and they will probably not ever buy it back. Not happy and never buying Chevy again!

I purchased my vehicle in October, 2019. A couple months later, the vehicle experiences 4 recalls - 1 battery, 2 brake and 1 seat belt. After the dealer performed the recalls, the update broke several safety features such as front camera system, driver collision alerts, lane keep assist and whatever else. After attempting to fix the issue, they were unable to do so and escalated the case within GM. After GM was involved, the recommended solution was to replace the front camera system but the part was not in stock with no ETA of when it could be delivered. Over 20 days later, my brand new vehicle remains at the dealership unfixed due to the lack of a part. I escalated the issue with GM customer service and was assigned to someone named Victoria. Case #: **.After several exchanges with Victoria, nothing has been resolved. Victoria has assured me of several updates and working on the case, but has not been able to deliver for this vehicle. At this point, Ive explained my discomfort with the vehicle due to the variety of safety recalls and safety features that have gone awry. Ive explained I would like a comparable vehicle or a resolution that would restore my faith in a vehicle that seems to have had a bad run. Nothing has been done.

My 2019 Chevrolet Silverado 2500 HD, while still covered by GM’s Factory Power Train Warranty, had two frayed injector wire connectors that were repaired/replaced by GM Authorized dealers using Genuine GM Parts (that come a one-year warranty). A couple months later I pulled into Casper Buick GMC Cadillac (“CASPER GMC”) and was told that 2 injectors had failed but they would be covered 100% by my warranty. Therefore, I approved the work. Later when I went to pick up my truck they told me it would not be covered by warranty and that I needed to personally pay them $2,231.04 or they would not give me my keys or release my truck to me.For two months since then, I’ve made repeated unsuccessful attempts to get a satisfactory resolution and have experienced:(i) Repeated broken promises from Matt **, of CASPER GMC and from and Jay from GM Customer Care (“GM”) to get back to me;(ii) CASPER GMC’s and GM’s willful disregard of the promises made to owners like me in GM’s Factory Power Train Warranty;(iii) CASPER GMC’s repeated and unwarranted refusal to file my warranty claim with GM, despite the fact that my truck is still under GM Factory Warranty for both the injectors (GM Factory Power Train Warranty), and the connector wires (GM Genuine Parts Warranty); and(iv) I was told by Jay at GM Customer Care that if I sought guidance from my attorney, even if such guidance did not include my filing suit, he would no longer be able to speak with me about this issue.(v) I was told by Casper GMC to contact GM Customer Care and was told by GM Customer Care to contact Casper GMC.Casper GMC and GM Customer Care do a good job of watching each other’s back but totally ignore the backs of customers like me.If this sounds like fun to you, please go straight to Casper GMC and buy a truck. Yuk!

We just bought a 5 year old Terrain last month and so far we love it. We chose it based on mileage and condition. Its in great shape, has low mileage and is very clean and runs well. I have not owned a GMC before now but I am pretty impressed so far. We like the backup camera, ability to connect to our phone, CD player. I like the height and style of the SUV. I love the heated bucket seats and the roomy hatch area. There is plenty of leg room which my husband and son appreciate. The seats are nice and comfortable too. But I have trouble using the cruise control. Its awkward to use safely. I have to take my eyes off the road to see what Im doing which is certainly not safe. I also do not like the button on the hatch door instead of a handle. Im worried that it will malfunction quickly and be a pain to use afterwards.

First and foremost, GMs service sucks. I took my 1987 Oldsmobile Toronado to Don Gooley Cadillac in Saint Clair Shores. The guy who used to service the Oldsmobile went to a different dealership and the write-up person told me to go to that dealership which is 40 miles away. When I asked if there is anybody else there that could service my car, I was told no. I even had the service booked for the car. So I wrote to the owner of the dealership and the service manager on how unhappy I was. No response and that was over 2 months ago. The next time I buy a car, its going to be a Toyota. I get service on my 30-year old Celica and they dont treat me like crap.

This is my first GMC and I don’t think I can drive anything else after owning a GMC. I love the look and the way that it drives. Inside is such a great design with wonderful features.

GMC Terrain - Other family members had this model car and I was impressed with the smooth ride. They seemed happy with the performance so when I was ready to trade cars this is the model that I searched for. Great looking car, gets good gas mileage. Have had no mechanical problems at all. Transports five comfortably with plenty of cargo room. Great all-around vehicle and continually receive compliments on how attractive the car is. But I have had trouble with the WiFi and phone charger outlet. Not sure if it is only with my vehicle but have tried to get it fixed and was told I would have to take it to the manufacturers dealership. I havent done that because it was quite a bit of trouble and I didnt purchase it there. Also, since purchasing the car I have had some physical problems with my shoulders and lifting the back cargo door is a little difficult because it is so heavy. I am thinking about trading for a slightly smaller car that would be easier for me to handle.

As an owner of a 2011 Chevrolet Traverse, a GMC Sierra, and having previously owned a 2010 Buick Enclave, I know I will never choose to purchase another GM Vehicle. I have had almost identical problems with the two SUVs. Both had major problems with steering, where the steering wheel locks up and will not turn quickly (almost as if the power steering goes out). This is extremely scary when you are making a turn while yielding to oncoming traffic. I had this repaired in my Enclave and it required removing the motor to repair $$$. The Traverse has had very similar problems with the timing chain which needs to be replaced (just as it happened with the Enclave). I just had the AC blower and a tire sensor replaced and was told by the mechanic that the timing chain would still be covered under warranty since the car has less than 120K miles so I went ahead and let them do the other repairs ($600 worth) only to find out that the timing chain ($3500) would not be covered under the warranty. The car is now losing power so Im sure it wont last much longer. These cars are junk after a few years and each time I called Chevrolet Cares and they would do absolutely nothing to help.

My timing chain needs replacing on My 2009 CTS. The code indicated the failure at 93,000.00. The car was properly maintained so I was surprised at this. In researching this I found it is a common known problem with the 3.6 for many models and years. GM refused to have a recall and chose a warranty extension on a few vehicles by VIN number, but left the majority of their customers stuck with $1,000.00 to $1,800.00 bill depending on where it is repaired. I have always supported GM with half of my family having worked for them. I will NEVER buy another GM vehicle, and will discourage all my clients, (approx 1000) and social media followers, another 1200 from trusting GM again. They are unethical.

We bought a 2005 Buick Rendevous in 1-1-2005. We, and two different servicemen, have never been able to remove the spare tire, when needed. The cabin heat controls dont work properly, a fuel filter and sensor has to be removed for service periodically, and be replaced. The radio wont pick up stations, as well as my 1999 F350, and when my wife took it to Deters in Atlantic, Iowa, she was treated rudely. From reading the complaints of others, I dont believe I am interested in another GM product! It doesnt sound like you take care of your complaints. I will be buying a new 1 ton crew cab diesel pickup in 2012, but it doesnt look like Ill even consider GM.

2015 Chevrolet Silverado 2500 Z71. Since the vehicle was picked up at the dealer, the truck was pulling to the right. Not drifting, it was pulling. Wasted time out of my day and brought it back to the dealer. They aligned the front end. When picked up it was still pulling to the right. I decided to bring it to a dealer closer to my office and they aligned the front end again and rotated the tires. Lo and behold, still pulling. I dropped it off again and they adjusted the steering sensor and rotated the tires from left to right. Still pulling. I called GM and after being on hold for over 45 minutes they told me they would look into it. 4 days later they called me and said it might be the tires and they are not covered under warranty that I would have to contact Goodyear. I have no idea what to do next. My advice: STAY AWAY FROM GM PRODUCTS. THEY DONT CARE ONE BIT ABOUT THEIR PRODUCTS OR CUSTOMERS.

Horrible service, will never own another GM motor. I own 1 now and has been in the shop over 6 times. No one will return my phone call, GM will lose connection when Im on the phone and never return my call. Ive left over 3 voicemails. Terrible dealership too!

Purchased my car in late 2011. Battery went bad December 2012. They replaced the battery - supposedly with a new 48-month A/C delco battery. This morning I come out to a dead battery. I called to find out if they will replace it since obviously its not even 24 months and this thing is dead. No. The manager will not honor the warranty on the battery because it was installed during my warranty under the bumper to bumper. How convenient. Upon closer inspection, the battery does not have a date, which leads me to believe that they installed either an old battery or just did not even install one at all. Manager told me that if you have a battery installed UNDER THE BUMPER TO BUMPER WARRANTY, it voids the batterys warranty. Does this make sense to anyone????? Sure doesnt to me. Like I said, I have a feeling they put an old used battery in my car.

I am an owner of a 2013 Cadillac XTS. This vehicle is the third Cadillac car/truck I have owned. I am reaching out to you regarding case **. Ive leased the car in November of 2012, during this time I have had a serious safety issue and major concern. The brakes have failed on 4 different times. I have taken it to the shop, different reasonings why, but no complete/real answer. At this time I do not feel safe and confident driving the vehicle. The dealership which has it now, doesnt want to keep the car, stating it may not sell after. I am trying to get in contact with the sale manager at Crown Cadillac in Watchung NJ. As I will guess they would want me to take the vehicle to New Jersey to turn in, not sure what difference it would make. As stated the car isnt safe for my family, myself and possibly causing a crash on the road. After a week, they reached back to me, stating there is nothing they can or will do for me and have a nice day. Customer service for a loyal buyer, I think not. I will never purchase and/or lease a Cadillac vehicle again.

My father is 87 years old and leased a 2015 Buick Lacrosse as he had faithfully either purchased or leased General Motors cars for decades. Unfortunately, he has been diagnosed with cancer, was hospitalized and is now living in an assisted living facility in Cleveland, Ohio. His physician has recommended that he no longer drives due to him being a fall risk and just his overall decrease in acute motor skills, thus, enabling him to have the needed precision and rapid flexibility needed to drive effectively. As a result, my father turned his car in to General Motors only to be told, cancer or no cancer, unable to drive or not at now 87 years old, he still owes roughly $8,000 on the remainder of his lease and mind you the car has been sold or re-leased. To that end, General Motors will now receive double payment for a car my father can no longer drive.As his daughter, I think this is awful without regard for the plight of senior citizens. I think this is nothing less than highway robbery and greed on the part of General Motors. Why are they leasing cars to 87 year olds anyway without a clause that addresses acute illness or inability to drive by virtue of a doctors orders??? I believe General Motors should be ashamed of themselves for taking undue advantage of the elderly...but then again why should they care when the CEOs and CFOs responsible for making and executing leasing policy and procedures have been raking in money and reaping the benefits of million dollar bonuses forever... Bet you will not see one of them standing in a Walgreens line choosing between medication, food or assisted living rent while simultaneously paying for a sold, leased vehicle they no longer own... Way to go General Motors. Rape the elderly all the way to the bank!

I own a 2 year old Buick Envision. I heard a noise coming from under the vehicle at only 7k miles. The dealership and GM continually told me nothing was wrong. I did not give up. It took months but they finally determined there was a loose baffle in the exhaust. They finally replaced the exhaust. Dealing with them was extremely difficult. Very recently when leaving for vacation with bikes mounted on the back of the vehicle the car battery was dead. Nothing was left on and the vehicle is supposed to be protected from accessories remaining on and draining the battery. Again, GM is not standing behind the vehicle. The dealerships have prepared or canned answers for everything as to avoid making good on the warranty. As a professional buyer and car enthusiast I cannot recommend anyone buy a GM vehicle. You will not have the warranty you think you have and the vehicles experience more problems than other cars.

My 2012 Cruze that purchased in FL Dec 2011 had no cruise control. So I had the Dealer install it before the vehicle left the lot. Over a week ago my car started acting weird. It wouldnt go over 38 mph and it would show traction control - say the car was overheating and would go in Idle mode and said it needed to save power. Now I currently live in PA and took it to the closest dealer. The dealership told me that cruise control was installed improperly and needs to be removed because the wiring is spliced and it would cost me $214 with the diagnostic fee and the uninstallation. I was upset at this point because I didnt understand why I would have to pay to have something I paid to have put in uninstalled and I wont have it now? So I then contacted the dealership in FL to see if they would credit me back since the cruise control was put in improperly according to the dealership my car is at currently. From going back and forth and waiting for a call back, I finally got a call back to find out from the FL dealership that it was an aftermarket cruise control that was installed and that the module just needed to be changed and that’s it. So I called the dealership in PA and they said since it’s an aftermarket piece they didnt know that and there is nothing they can do. So I contacted GM and spoke to a rep Lauren there who I have been dealing with over a week to only get NOTHING resolved, and everyone just wants to play the he said she said game and not take responsibility for this and their employees not knowing what they are doing! I am upset and dont know what to do at this point. I am out of a cruise control and now have to pay for their mistake? This just doesnt seem right to me. I am still waiting on a call back from Lauren’s supervisor at GM customer service as well. This is my third car I purchased from this company and this is by far the worst experience I have ever had. I dont understand why a customer knows more information on this than their actual employees and now I have to pay for this?

I bought a new 2006 Chevy Express Van. It had all the features that I needed for selling at the flea market. After a few years the paint on the front started to peel. My friend had a 2008 and his did also that is on the hood. I went to the dealer in Punta Gorda and he said they could do nothing. On the way to see them I saw a 3rd one with the same problem. Since this time I have seen at least 150 Vans (different years) with the same problem. I was told dirt got under the paint causing the paint to bubble then peel. This is what the dealer said. I have peeling on the back and side also. I notice that it bubbles first then the bubble breaks and then it starts to peel. I had an item fall against my fender and chip the paint. It has not peeled nor bubble in that area.

During the pandemic we were a couples months late due on payments. I talked to them on the phone countless times telling them we could pay once I got on my unemployment but that wasnt good enough they repod my vehicle and how are threatening to sue me if I dont pay 600 dollars. This is my third vehicle with this company and prior to this I always made my payments. They dont care if you have a family to take care of and they dont care about you during this pandemic. Sway away from them and do business elsewhere please.

I was contacted by GM to extend the 3 yr warranty on my Chevy today. Forwarded to a man named Brad who eventually quoted me the price. I declined as I am a solo parent and unable to afford this additional coverage that would be $495/down plus 12x$274/month. Brad says he understands because he is a single dad. I reiterated that I am a solo parent--not the same as single, which generally means a child is shared by two parents. At this point, Brad explains his ex is in jail and says hes a single dad too - before anything else can be said, he gets nasty with me, adding, That was the rudest thing Ive ever heard in my life and I dont even want to help you... before hanging up on me. Brad, I still dont have that kind of extra money and am still a solo parent. Sorry to counter that what you just exhibited is a total lack of understanding and added aggression. No, thank you, GM.

Own a 2010 GMC Terrain. 65,000 miles on and already the transmission needs to be replaced. With thousands of complaints about this year and model you would think GM would recall these vehicles. NEVER BUY A GMC.

I purchased a 2012 Chevy Cruze in February of 2012 with 15 miles on it and have had it on the garage 3 times for major repairs. The first being a thermostat and seals on the coolant lines. Then had to have all the coolant seals replaced after it overheated again. All of this happened before the first 30000 miles. Most recently my check engine light came on so I took it in and found that a wire for the valve intake to the emission system had broken. All of this on a car barely 3 years old. Contacted GM with my concerns and was told that they would contact the dealership so that the dealership or GM would cover a portion of the repair expense. Was contacted 2 days later by dealership. They said it wasnt their problem that they did their part and would forward my concerns back to GM since my problem was with the car not the service I was given. Was contacted by GM the following day to be told that GM would not be covering anything because I was said to be bad mouthing GM by saying there was a problem with the car they made. How is stating that GM sold me a car that has been nothing but problems bad mouthing anyone. I was stating facts. I bought a new car to avoid these problems and got more than I could have imagined. GM you should take more concern in your customer satisfaction. At this point in time if I could I would trade in this car and never purchase a GM product again. Your company has done nothing to take care of my concerns or problems. All that has been done is a personal attack on me as a customer with your claims of bad mouthing. So now customers cannot speak negative of a product for fear of your company deciding to not help them. I will tell everyone I know what terrible service I received from GM.

Complained about why a one year old car leaks water inside when in car wash. Sorry too many miles, save recent receipt in case of recall 2014 Equinox! First we heard of your problem. Really!

I have a 2012 Buick Enclave. It is well maintained. Out of the blue a few weeks ago the trunk slammed on my head when I was taking items out of it. It didnt stop when it hit me. Just slammed down. I contacted GM knowing that there was a recall on this part before. I also saw that there were several class action lawsuits out so I assumed they would be good to help me. I sent them photos and videos, etc. It is a danger and I cannot use my trunk without someone holding it open. Even when you do it can push down against you so you have to jump out of the way. They refuse to fix it or even have the car inspected. Horrible customer service and terribly rude. Stay far far away from this company and these cars. If this had landed on one of my kids it would have caused serious damage.

After driving my 2010 Equinox purchased new for 18000 mi. with mostly highway driving at 55-60, the best I get is 22mpg. That is a far cry from the22/29 which was highly advertised for a 4 cylinder awd. It was the main selling point for me. The service manager at Richard Chev. told me that I will not see those numbers and he didnt know how they came up with them. After 45 yrs., this will be my last GM purchase. Just once, it would be nice if a company meant what they said and said what they meant.

New Cadillac CTS was in four times for engine light; the last time for eight days. They cant fix it. It’s one year old.

Why is it when the recalls on Pontiac hit the news, oh GM did this and GM did that but the other problems are for people who have these cars financed? You go through KBB or Auto-trader for a quote on what your car is worth and its nowhere near what you owe on the car even with a less than 4% finance rate. Even with your car being in great shape, you still cant get what its worth but then you check the dealerships for the same car and its 4000, 5000, even as much as 6000 more than your KBB and Auto Trader and these cars arent in as good of shape as yours. This is another problem that GM has caused and the dealerships are being paid to fix the cars by GM and then clearing $4000.00 or more on the sales of these cars. Its not right to the persons who have to pay for these cars to never get back what the cars are worth. Come on, GM. Step up and buy these cars back and then you try to sell them and see how quick your mistakes are putting the blue collar man in the hole.

2008 GMC Envoy - electrical issues, transmissions, stable link system, check previous surveys, & complaints. Roomy, comfortable, fuel pump, filters, issues, fuel consumption.

GM knows well how to sell cars but when my car is in repair and I need a door replacement I find out that doors are back ordered and for 3 weeks Im still waiting.They are not keeping parts because after they sell cards they dont care what you do and what issues customers will have. Once they got your money they just dont care anymore. They gave a lame excuse that its 2016 car so because its new they dont have replacement parts! Accidents can happen to new and old cars! No one to talk to.

Took tahoe in for running badly. Told it needed a tune up. Ha. Platinum tip plugs on their Monroney sticker on windshield states platinum tip plugs good for 100k. They cleaned the throttle body. Replaced the platinum tip plugs with of course platinum tip plugs and after 300 dollars still runs rough. Mind u this tahoe has less than 80k miles. Then was told it had a broken motor mount on drivers side. Another 550 to replace. Called GM, no help at all. Give us a 100 back on the 300 dollars already spent for original problem that still isnt fixed. I have been in the car business for 20 plus years. Was a GM and manager for several dealerships. Pigs poor service from GM. Would never buy another GM product!! Terrible customer service!! Talked to Natalie originally and was told they would get involved if the local dealer didnt do anything. After I talked to her, asked for her boss and was told the same bs. Asked for her supervisor and was told couldnt give me that info. This is how gm takes care of their customers??

At a dealership visit in October of 2016, they said they were going to do a recall. I thought that was good, hadnt recalled seeing a recall notice in the mail but found it later on at home in the pile. So after reading it, I realized they didnt follow the protocol for performing the safety recall. They skipped replacing a part which it clearly states needed replacement on my specific truck. So I called the dealer and just asked if they actually replaced the part or just updated the one currently in the truck. They said no, no replacement just an update.I left it at that, as I had a horrible experience dealing with the service manager on a separate issue but on the same day the truck got the recall done. After inquiring at another dealer I was told they werent able to even look into it because GM already paid ** dealership to do the work. So a call to the 1800-customerscomelast folks at the customer care center really ties it all together as they now know Im driving with a known defective airbag pretensioner. To add more to it, the district manager has put a me on a blacklist at what seems to be every dealer within 100 miles. So where to go for warranty on pile of crap??? SCUMBAGS.

After 83,000 miles on my Hummer 3 the head went out. The head has the same issue I was told by the dealer that the recalled 5 cylinder canyon head was having when GM recalled it. The cost for repair was $2705. GM made me believe that they would help me out but after the bill was paid 3 days later I received a phone call informing me that they would not help in this matter. At the GM dealer they did say that a head should not go bad after 83,0000 and thought the main office would do something. Just goes to show you why I will never buy GM the rest of my life and will make sure as many people as I know will know of this issue.

I went to the GM dealership in my town for a diagnosis on my SUV because it had an awful vibration. Please understand my beginning frustration as Ive only had the vehicle a little over a year and already numerous problems. They call me a few hours later and tell me its the wheel bearing. Irritated about how much Ive spent on it in an year I called the GM directly and they were going to pay some of it. Until the manager at GM got a hold of the manager at the dealership. The dealership lied, about conversations we never had, diagnosis he never gave me. So anyone looking for a vehicle in the Vermont area? Dont go to aldermans Chevrolet!

Bought a 2017 Silverado from Clark’s, after 8 month agonizing experience with a dealer who ran me around with excuses, charged me for repairs which had nothing to do with the flawed product they sold me, even though it was under warranty, which is a joke by the way. They kept telling me they didn’t know what was wrong with the vehicle and after many trips there basically told me it’s up to me and GM to solve. By all the reviews I’ve read about this treatment of their customers it sounds like it’s a trend. I wouldn’t recommend a GM product to anybody with this lack of concern about their customers or their product in which they do not stand behind. Id rate them a negative 5 stars.

I own a 2017 Escalade. Bought it brand new, right out of the showroom. Ive had nothing but problems with it since the beginning. Lost my brakes in 2017 with my disabled daughter in the car along. Recall for car. Shaking terrible, stalling, and Malouf Cadillac wouldnt help me. I have a long list of service issues on this vehicle. Made a formal complaint with GM and said they closed my case cause they werent able to get in touch with me, really!!!! Car is in dealer now for almost 12 weeks. Now to find out the car went on fire while they were servicing it. Called GM again to find out the case was closed and had to reopen complaint and now have to wait 3 days for claim to open before I can speak with anyone. This is was $85,000 vehicle get you!!!! Still waiting and furious!!!!

I bought this truck at Hampton Chevy. I went there to get it fixed on October 10, 2021, it is February 23, 2022, now and the problem has not been resolved. Ive been there over four times and they are completely stumped, one mechanics looked at me as if I should have bought me a Ford. At this time, I would agree. I have a iPhone 12 which cannot connect to my truck and the mechanic and the GMC representative are telling me its my phone but the same phone can connect to another Silverado same year and my brother phone which is the same model as my phone cannot connect to my truck. Under the same breath they say its my phone fault but dont recognize that two iPhone 12 cannot connect to that Silverado and the same 2 hour phone 12 cant connect to another Silverado. And now they basically are asking me to accept the condition of the truck 2020 truck because they dont know what to do to fix it.

2010 Buick LaCrosse had 94000 but was seven months pass warranty (5) years. November 17, the engine blew. Returned it to my dealership, no help. Text GM on the internet twice no response. 7200 dollar bill to replace the engine. Car had been well maintained. Why did I buy an American made car.

I was driving on Oregon coast on a vacation. Just bought this truck with 39000 miles and all of the sudden the steering locking up and took everything I could do to turn to a safe stop. Had the vehicle repaired at a Chevrolet dealership in Newport who were great to work with. I called GM and this truck has been out of warranty for 4 thousand miles, and they only wanted to pay half, and give me credit for accessories. This could have cause me to get into a bad accident with my family in it. The steering gear failed all of a sudden with no warning. I have had paint issues with this truck and now safety problems. They will not stand up for craftsmanship of truck and is still worth around 48000 dollars. I have owned these trucks my whole life and now it will be the last.

I bought a brand new Chevy Traverse LTZ in 2012. By 2014, I started having issues with the navigation. Fast forward to the end of 2017, and I have 8 officially documented cases of the dealership and I going rounds with GM trying to fix the same issue. This does not include extra trips I made to the dealership with hopes of rectifying the issue. Aside from when the navigation DID work, and would send me off the highway for no reason, just to get back on the highway, or not showing me on any road when I clearly was, or street names not coming up in older neighborhoods, or turning me on streets that didnt exist... The entire system is now inoperable. I get an error on the screen that either says, Map Disc Error, Disc Check in Progress, or Disc Error, to name a few.Most of the time you cant push any buttons on the screen because they dont work, or you cant turn the navigation screen on at all. I had 2 CDs eaten by bad radios too. One of them went to GM when the dealership sent the radio to them. I had no problems dealing with the dealership and I realize that it is not their fault that GM puts faulty parts in their machines, but as a consumer I am OUTRAGED and I just want a working navigation that I paid thousands extra for in the vehicle. It has barely worked even for a short period of time. I went to the dealership 8 times and got a receipt for services... But that does not include additional trips there to have something installed or for a new diagnostic. I have had my vehicles radio replaced 3 times and the map disc replaced 4 times.Every time I call GM Infotainment, the reps are unknowledgeable, unintelligent, and rude. As someone else said on ConsumerAffairs.com, they are not there for the consumer... Every single one I have spoken to shrugs off issues, doesnt know anything about GM products, and makes it clear that they are just answering that phone for a paycheck. Now when I try to talk to anyone, they always resort to, Go to the dealership. We need a new diagnostic. They dont have a diagnostic from any of my other visits because the dealership doesnt have the correct equipment to test something like this; Its GM parts... They dont make parts. Its a problem with a system or software or something they dont know anything about. But GM also states they cant use any of my previous other diagnostics because the error code could have possibly changed by now. They also cant tell me if it had changed in the 3 years Ive been dealing with this. Ive tried talking to what I thought was the legal department of GM, only to find out that everything goes through the Infotainment customer service reps... Who need training on customer service... Who always revert to demanding I go to the dealership for a new diagnostic and that THATS their resolution to the issues. They cant tell me if there is a resolution to the problem, if other people have experienced the same issues, or that there is anyone else in ALL OF GM who I could talk to about this. Ive demanded the costs of the navigation system to be reimbursed for the vehicle so I can purchase a GPS, and would also settle for a new satellite radio system so I dont have to deal with the map discs... But I cant get anywhere since everything reverts back to, go to the dealership for a new diagnostic. I have moved out of state where I was dealing with this, so going to a dealership for something they have no reports of or control over will cost me. I dont think so. This is NOT customer service. I am posting this on ConsumerAffairs, BBB, and mailing it to GM (PO Box 33170, Detroit MI 48232-5170 for those of you who cant find the address). Next steps in the process are getting my own attorneys if I dont hear from the ConsumerAffairs attorneys first.

I took my 2015 Chevrolet Colorado to South town Chevrolet, Newnan, GA, on Sept 2, 2021, for a recall item. I informed them about a light on the instrument panel. The dealership repaired the recall item. They informed me that my oil pressure pump or my engine needed to be replaced. The dealership recommended replacing the engine D2 replacing the oil pressure pump might not fix the problem. The replacement cost for the oil pressure pump it was $4,500 and engine was $7,500. The dealership did take $500 off the engine replacement cost.I then inquire why would my oil pressure pump or engine need to be replaced. My truck is (6) years old with only 116,000 miles. I was given no clear explanation at the dealership. So, I file a complaint with General Motors, still no clear explanation of why I would need to replace my oil pressure pump or engine. Ive been an avid GMC customer, no more. I will not recommend GMC vehicles to any buyers. I am disappointed with GMC and their products.

GM has a major design flaw in the 2.4 ltr engine. They have issued a TSB 14882 to extend the warranty to 10 yr 120,000 miles on a few series of motors for the stated problems. They are refusing to cover the other series of 2.4 engines that are experiencing the same issues with the explanation that they have not seen this issue in the engines not listed. But if you look on the web you will see hundreds upon hundreds of customers who are left with major engine repair bills for a known issue on the 2.4 ltr engine.

We purchased a oil pump through a local car dealership. We had to pay our mechanic to install the oil pump. The car was still having issues. We had to pay to take the vehicle to a dealership to run diagnostics to find the issue. It was confirmed the oil pump was defective and needed to be replaced. We were able to return the part and exchange for a new one with the original dealership. I asked that dealership about getting our expense on having to replace the oil pump and the diagnostics testing ($850) refunded. I was told the dealership would not issue any refund on that and to contact GM. I called GMs customer support line and was told because the mileage exceeded 36,000 miles, they would not offer any assistance on getting a refund on our expenses incurred from the defective part.

I have a 2012 Duramax that had an issue that GM sent out a letter on. I took the truck in for service in October 2015 and the told me the part may be 3 months before it arrives. In the meantime my truck developed another issue due to the issue gm sent out the letter on... So I go back to dealer in December and still no part. So they fixed the other issue and wouldnt cover it under warranty... They wanted to keep my truck which I use for business and offered me a Chevy Cruze to drive to replace my 2500hd pickup. LOL.So now its late December and I live in southern Illinois on the mississippi river where the bad floods hit and had to evacuate and put even more miles on my truck while waiting for this part... So now I call to complain about why this part has taken so long and why I had to pay for the issue that was caused by the missing part... So while telling this to the customer service rep she told me not to complain because her mom had stage 4 cancer. I wish I was making this up!!! In the meantime Gm offers me $100 to go away. What a joke after they took millions from taxpayers to keep the doors open they treat me like a dog!!!

I purchased 2011 Equinox Dec. 2010 new with 65 miles on it. It has been in the shop for repairs ten times from Feb. 2011 to Mar 2014. Engine problems (twice) same thing, transmission, air conditioning, seat belts. All was under warranty. Recently, my Equinox was hit by another car. It was hit on the driver side, front wheel and front. The body shop quoted a price of $8,400 for repairs. It ended up $9,633. The body shop had my vehicle for almost a month to repair. The second day, after I picked it up from the shop, the engine light came on. I took it back to the body shop. They had to take it to a GM shop to run a diagnostic test which they charged $97.00 which I paid. The #2 coil needed replacing. They said this was not covered under my 100,000 mile power train. They are saying this was not related to the accident. NOT A HAPPY PERSON HERE. I have bought 3 other GM cars. No problems. I thought that if you bought a vehicle new, you would have only basic minor problems. I have 76,425 miles on my vehicle and it should be worth about $14,000 to $17,000. Once this vehicle is repaired, Im trading it.. I WILL NOT BUY ANOTHER GM CAR. I WILL BUY NISSAN, FORD, OR TOYOTA. YOU JUST LOST ANOTHER CUSTOMER.

Transmission gone in 2011 Cruze. Worst car I have ever bought. Problems from the minute we got this car home. No longer under warranty and hundreds of complaints on this piece of junk. This company needs to recall or get sued!!! Radio quit working, turbo replaced three times. Car was well maintained, just simply a really bad car.

I leased a 2012 GMC Terrain back in 2012.. It is 30 month lease. I recently sustained a medical problem with a year left on the lease.. I cannot drive anymore and sought to turn in the vehicle early as I cannot drive it. Balance owed on lease was/is not an issue.. what I was told by leasing affiliate--ALLY Auto... I would have to retain the vehicle for the duration of the lease period and carry full coverage with insurance for the duration of lease even though I cannot drive and my license has been placed on hold by State DMV. My complaint here is based upon the fact that the vehicle will be stored on my property, not being driven for over a year (I am a retired senior living alone) and I will be forced to pay over $2,000 in insurance premiums just so the lease calendar can expire as they will not allow me to turn in the vehicle now. I accept paying off the remaining lease value, but to keep it anyway at my expense for mandatory insurance coverage is an outrage... as it seems punitive. I advise all that seek leases keep this in mind... have an unforeseen event that disallows any more driving and you are screwed. Clearly, GM business model is based upon for every customer lost, we get 5 new ones so why care? If I ever get back on the road again... uncertain at this point... it wont be with a leased GM product. Screw me once, shame on them.. screw me twice, shame on me for being a loyal customer.

2015 Yukon rims peeling so bad, theyre not holding air and cant be balanced. Tried to resolve issue with dealer and customer care and finally a manager with customer care, she was rude, unhelpful. Ive always driving GM. Its disgusting how they treat loyal customers, I filed a complained with BBB and I encourage anyone with the same, because it is a safety issue.

I filed an complaint with GM online for a problem I was just became aware of on my own. My check engine light went on several months ago and found out that it was flagging a problem with my Cam Shaft intake sensor. When my oil was checked they found out that I had NO OIL in my car. I was well under my 5000 miles due for an oil change and NEVER had a warning signal go on from my vehicle while the oil was burning low. It was confirmed that my car had NO leaks. So something else was causing my oil to burn. I went online to try to find other cases of this and found out that GM knows about this issue with my exact Model and year vehicle (2011 Chevy Equinox LT 2.4 liter 4 cyl) and as a result increased the coverage for this problem for these vehicles from 85000 miles to 120,000 miles. After speaking with the dealership and a manager at GM CAC, they said they could only cover 50% of $4048 needed to fix this problem. The fix for this KNOWN problem is to replace the pistons and rings and gasket, etc. A very invasive job. Which indicates to me this is a very serious problem. Unfortunately, my car is at 139,000 miles (all highway) and they said that this is the best they can do for me. They agreed that there was no other way for me to know my vehicle was burning oil unless someone checked it regularly. The car uses Dexos oil (a synthetic blend) known to have less cases of burning oil. I have made regular oil changes on time for the almost 6 years Ive owned my vehicle and all services including the 100,000 mile services were performed at the dealership. I have been diligent with all required maintenance and now GM / Chevrolet and saying there is nothing more they can do because I am over the 120,000 allowable coverage. When I filed the complaint I was at about 137,000 miles. They will make no exceptions for my case. Even after I am able to prove that ALL required maintenance has been performed on the vehicle. The Manager that I spoke with Craig was short and condescending with me. He said YOU SHOULD HAVE BEEN CHECKING YOUR OIL ON A WEEKLY BASIS. Seriously? Who does that today and why should I if I am diligent on my vehicle care. I was insulted and extremely dissatisfied with the answer and support GM is offering for this very serious issue. I now have a vehicle that is damaged as a result of a known issue that GM did not deliver to any of the dealerships or to the consumers of these 2011 Equinox LTs.I had a much more pleasant experience with Nissan when I found out my daughters 2003 Nissan Altima had a problem with the ECM and it needed to be replaced. After I found that there was an issue with the ECM for that model year of Nissan Altima and brought it up to their attention and filed a case online with Nissan CAC, they agreed with the dealership to cover 90% of the $1400 cost to replace the ECM. The car was a 2003 with 92000 miles and well over the warranty period, but they still made good for us the customers since it was a previously known issue for that model year. If only GM, the company Ive been loyal to for over 30 years would have made the same consideration for me and my Equinox. Extremely disappointing and unfair to their consumers.

Recurring timing chain problem. GM has replace timing chain two time. Last time app. 20000 mile ago. Went again. Now is out of warranty for a design problem that they refuse to fix. All they can do is replace it until you are out of warranty. Then you are left with a car that you cannot get any or fair trade 2000 to wholesale for parts because of engine 3.6 L. This problem is being treated different at dealers. Cadillac will repair timing chain on a 1 on 1 case!!! Not the Chevy Equinox 3.6 L same engine. I guess because they pay more for their car. Anybody buying a used GM with this engine should look at car forums to see how many complaints there are. If GM wont stand behind their product knowing there is a problem is bad business. I will never buy a GM vehicle.

I am absolutely stunned by the way GM handled my case. Yes, my car was out of the 5yr/100,000 mile warranty. Only by 2 years. Car ONLY had 55,000 miles on it, before the transmission went out. After 55,000 miles!!! Yup, you guessed it, GM wants me to eat this one in $4,000 in repairs!!! GM is a joke. Didnt even offer to help compensate, no discount. NOTHING. I will never buy another Chevy EVER again. I will also warn others to steer clear of Chevy. Worst experience ever. Not to mention they provided parts/equipment to the German army in WW II. Makes sense now.

I recently ordered and Purchased a Camaro. Unfortunately I was in car accident, therefore I had to have my new camaro repaired. I took it to a chevy dealership to have all the repairs done. Three weeks ago the dealership ordered black rally stripe decals to go on the hood of the Camaro. The dealership still has not had an expected date of arrival from GM on when the stripes will arrive. I could have had my car back three weeks ago all completed. I do not understand why it takes this long to make black rally stripes that goes on the hood of a Camaro and have them shipped to the proper place in a timely manner.

So bought a 2011 Cruze 1.4 used. It had only 29000 miles so I thought what could possible go wrong with purchasing such a low mileage automobile. Well little did I know this first year production in the US would be a bad thing for this car. The engine eats water pumps to the tune of 3 since new, and then it also has used up 2 turbos as well. A case of poor design I guess on both, and yet customer service does very little but stroke you into thinking they care and issuing you a fancy customer service ticket. As if they will get these problems resolved for you ASAP. Yea, wishful thinking if you think GM will do this for you. I dont know which has turned me off of GM more, their poorly built automobiles or their terrible customer service. But lets not blame the local dealer here, who faces warranty rejection on claims not approved by GM. So they have little recourse too but to do what GM instructs them too. I definitely will never give GM any more of my business as long as I live. Consider yourself lucky if you get a reliable GM products.

I own a 2017 Equinox, with less than 65,000 miles on it, so out of warranty by mileage by less than 2,000 miles but by year covered until 2021. My car broke down on the highway, and after getting it to a Chevy dealership I was told that I need to completely replace my engine! I had been driving my car for a solid 30 minutes before my car broke down, with no warning lights, or indication that something was wrong. I receive the diagnostic reports every month and in the last report sent to me in January nothing indicated that something was wrong with my engine. The only reason I called GM to see what they could do was because I was not far out of my warranty, I had never had a single issue with my car or major work done, and till that point been very satisfied with GM. Since I was out of warranty by mileage GM refused to help cover the cost ($5,000 just for the engine and $2,400 service and labor), and that the best thing that could be offered was what the dealership offered which was $300 off, and a $250 mail and rebate! When I asked to speak to someone above a Senior advisor, they told me that no one is able to talk to a district manager, or regional manager since theyre traveling to dealerships all the time and dont have time to talk. So I just had to swallow the fact that I had to pay $7,400 out of pocket. I love my car, and when I got my car back I was so happy! BUT... I am fearful that as I continue to drive this car, or a GM product I am setting myself up for another massive expense. I will not be speaking highly of GM products and I will never be purchasing a GM product ever again. This is a large large large Corporation, and I did not go to customer service with a car that had 100,000+ miles or with a car that was 5+years old. I came to you with a 2-year-old car and with less than 65,000 miles on it and received no help, or even met half way! If anyone is looking for advice or on the fence about making a purchase of a GM car Do not go through with it.

I have owned a 2002 Astro van for the past 15 years, which I purchased use with 150,00 miles on it. It was in need of a rear differential overhaul which I did myself. This vehicle now has 308000 miles on it, and has only required normal maint and repairs the entire time I have owned it. The engine has only had the timing chain replace at 280000 miles. Still gets 20 mpg on highway, 17 around town, interior is still in good shape and body is tight & rust free. Although I have other newer vehicles I use this as my go to vehicle for daily use because I enjoy driving it. Just thought I would say something positive when it is deserved. SincerelyTony ** Jennings Florida

I went to this dealer to order a 2015 GMC 3500HD Sierra 6.0 gas engine, 2-wheel drive, emerald green metallic paint for me to use as my business truck. After waiting 8 weeks, I received a call that the truck was in. The truck the dealer ordered was not a dually. I had already sold the truck I was using for work and now desperately needed a new one. We found one at another dealer 350 miles away and needless to say it was $10,000 more -- white with 4 wheel drive and a diesel engine. Not to mention I had a custom built cap made to order and painted emerald green, which I had to pay an additional $525 to now have painted white. When we finally sat down to sign the contract I pointed out that they made a mistake and had the truck down as a personal loan not a business. They in turn said that was my fault, even though in my file they had copies that they made of all my incorporation papers. For financing, the manager had me sign 3 different contracts for this truck at 3 different rates. He said because he wasnt sure which rate he could get. I have been driving this truck for 2 months now and I’m on the second set of temp plates because the dealer said they arent sure what’s going on with the financing. Needless to say, I havent even gotten a copy of the contract. They said they felt bad and gave me side steps and floor mats that were about $1000 worth. Then on the last visit to see what the holdup was on the plates. They had me sign a business rebate for $1000 thinking I was getting money back they assured me no, that would be going towards the steps and mats. Tomorrow I will be going back to the dealer because now they informed me that my payment is late, on a loan I didnt know they secured. What I do know is that every time I go to Mahwah GMC it costs me $. And this will be my last GM product. It’s a shame because I do like the truck but can’t deal with the snakes! I think GM really needs to take a closer look at who they let represent their product.

I purchased a 2015 Silverado from Advantage Chevrolet in Bolingbrook, Il. After a short time I began to notice a vibration in the truck. When traveling between 45 mph and 55 mph and more so when traveling between 65 mph and 75 mph. The vibration is noticeable as the water bottle in the center council shakes and the hood and rear view mirror vibrate. This is a new truck, currently less than 6,000 miles. I am a long time GM owner, have purchased somewhere around 15 new GM vehicles and owned at least another 5 used vehicles. I am 54 years old and consider myself to be a long and faithful GM customer. This very well may change in the near future.I took my vehicle back to the dealer for service, they said it was operating within normal tolerances. I asked how that could be and how they came to that conclusion? I was told they hooked it up to monitors and compared it to another vehicle (same make and model) and they both gave the same results. After much discussion and me expressing my displeasure, I was told that there was a bulletin out from GM dated 6/23/2016 that tells the dealerships to not attempt to fix the issue any longer as they have changed tires, rotated tires, balanced tires and replaced rims with no success at eliminating the problem. The GM bulletin states that they are aware of the issue and trying to come up with a fix.I called a customer service number (800-222-1020) and created a case number (**). I was told by the dealer that this would create a case and it would elevate until it was resolved. I was told by the complaint line that they would contact the dealer and get back to me with their findings within 48 hours. When they got back to me (approximately 51 hours later) I was told that the dealer had done everything they could and the case was closed. I asked to speak with a higher level manager from the organization and was turned over to a senior consultant (Crystal). She reaffirmed that the case was resolved and that I could not speak to anyone else and have no other options. I attempted to call back to other times and speak with someone else, once I spoke with James who assured me that the case would be re-opened and Crystal would not be involved any longer. James also stated that Crystal should have let me speak to another consultant and what she did was wrong. In the end, the case went back to Crystal and she closed the case with no resolution.Needless to say, I am a very dissatisfied GM customer (soon to be a former GM customer) and am finding it very hard to get in contact with anyone at GM and seems to care about the customer. $40,000.00 truck that vibrates, a company that knows they have a problem as they sent out a bulletin but does not want to speak to the customer about the issue. The sad thing is, I just want to know what they are doing to try and identify the issue and fix it. Unfortunately, I will not own the truck much longer, will not buy GM products any longer and will lose money due to their poor customer service and lack of commitment to their customers. GM apparently doesnt need repeat customers. If by chance a GM Representative reads this, please contact me. I would love to discuss this issue and the extremely poor customer service representatives you have fielding your complaints at the 800 number above. I can say some of the representatives were trying to help. The senior rep should be in another line of work.

This has been going on for years (back to 07) with Sierra, Escalade, Tahoe. Electrical problems (techs call it gremlins) that cause door locks to go up and down, gauges to go crazy, trans downshifting, StabiliTrak, left day time running light will be out (every 2007-2018 GM truck has a DTRL out on one side) because of a bad ground. Dealers say its battery cables or ECU programming. It is a faulty wiring harness and ground connections. Remember the faulty (death) ignition? Nope. It just happened and has already disappeared. GM trucks are garbage. I know, I had three and now am down to two. I also have a Ford (great truck no problems), and Infinity 5.6V8 (which is Nissan - 2000% better truck than any of my GMs). The only decent GM truck out of 20 GM trucks Ive owned over the last 20 years has been the 3500 Dually 7.4L gas (remove CC and replace with performance RV exhaust). I have to strip grounds on my Escalade every other week just to keep it from shutting off. The ground strap from block to firewall near the power brake booster was green and falling apart. Im in FL, with no salt or corrosion. These trucks are slapped together with the lowest bidder supplying the parts. With the way Nissan and Toyota are coming on with the full size (and diesels) I cant see GM having any future in the truck business. They need to stick with competing against Tesla with their Volt (which is twice the car as a Model 3 - and Im an Elon fan). Dodge is coming on REAL strong with their interior. Never thought Id look at a Dodge product until I saw their new RAM products. But GM... as soon as the rest of my GM fleet are done, Ill never buy another GM truck. Nope. They took the bailout. Ford didnt. They have problems and deny them. Other companies admit, fix, pay fine, fire people, and move on (Volkswagen and others). But not GM. Its the old school Detroit thinking... deny deny deny. Thats why they are losing market share and their stock is garbage like their trucks. Ick, I cant wait to get rid of all mine.

I have a 2010 and repeatedly have issues. It has been to the dealer as it completely lost power in rush hour. Car dash said Service ABS, power, saver mode, traction control, service ESC and then died. I took to shop and they replaced the PCM is what they told me. Car has since had lose of power, sluggish, dies periodically, and now almost 3 years after thousand dollar repair not to mention the air bag light that is on that they are telling me will cost at least 1000 dollars as well to repair as my car is out of warranty and that it is a safety concern. My car died again while coming through a intersection and the P0341 has come up and been replaced four times since February 2019. This car is a danger and I am forced to drive it when it runs as I have so much money invested I cant afford a new one. I have also replaced the throttle body and just about every sensor under the hood including spark plugs and battery and car is still acting up. Why are they not helping us. Someone is going to get killed. It stalls suddenly and with little to no warning. I am terrified to transport my kids in this car. Please help us…

I called GM customer service to get an understanding to why the 2003 Pontiac Grand Prix have not been recalled. My ignition cylinder, ignition switch & wiring had to be replaced, the wiring had melted which could have resulted in a fire. I expressed this with the customer service, moreover the overwhelming complaints found on the internet. The best they could do was note it in their computer system and IF they decided to recall the year I would be notified. It is a sad and sick day when a company who is already being sued for not acknowledging safety issues previously will continue to turn a blind eye to such a massive issue. It says a lot about how much they value business and safety of their products and customers.

I am having transmission acceleration problems that no mechanics or machine can diagnose. They can tell by driving the car, but cant come with a solution. Just keep telling that I have to wait for the check engine to come. But that could be too late and costly. The thought of waiting to be stranded on the highway is scary. I dont know what to do or trust at this point.

Oil change was completed on 6-30-2018. As of 11-20-2018, I have still not received my $30 rebate. Every time I call the 844-656-5369 rebate center phone number, I am given another excuse that will delay the distribution by 4 more weeks. There is no regard for customer service or a sense of urgency. This is my second experience with GM Service Rebates with the same results. Numerous calls are required resulting in extended delays. GM should honor distribution of the rebate in the advertised 8 week time frame. If I am lucky this time, I may receive the rebate within 25 weeks. Handling rebates in this way does not provide an incentive to service my Buick at the dealership.

Tried to get GM (Chevy) to take care of rusted cross member. Was told that I am a few years late and that it is on me. This would be close to $1000. Other consumers have complained in regard to the rusting. And Chevy is aware of this issue. Chevrolet issued a bulletin that alerts owners of 1999-2004 model year Chevrolet Trackers of the possibility that some of the front suspension crossmember did not receive adequate corrosion protection. If this occurs, may notice steering looseness, vehicle pulls to one side, front end noises (clunk, bang, rattle, etc) vehicle shaking, or steering wheel rotation when shifting from reverse to drive and drive to reverse.Corrosion may progress over time until the front lower control arm bracket separates from the crossmember.. If this condition occurs on your 1999-2004 Chevrolet Tracker within 10 years of the date that the vehicle was originally placed in service, or 150,000 miles, whichever occurs first, the condition will be repaired at no charge. This should have been a full recall, not a silent one. Shame on you GM or Chevy whatever your name is. I dont give a hoot how old it is, this needs to be corrected. My children will sue GM or Chevy, whatever your name is. If I die in twisted wreckage, thanks for nothing.

The gold part of my front Chevy bowtie emblem fell out on its own a few weeks ago, for no reason. The piece is gone. Car is out of warranty but like new. Called dealer/service... $40 for part, $100 for labor. The part fell out on its own. Submitted an email to GM customer care. After a week of phone tag all they did was call same dealer and confirm repair cost. The part is available online for $19. Chevy, GM and their dependent businesses all lost me as a customer today. Complete waste of time. No discount offered... NOTHING! Do not buy GM cars. They dont care about their customers after the sale at all. GM has no pride in their product.

I purchased a used 2014 Chevy Captiva Sportage with about 37,000 miles less than 1 year ago. Paid 20K cash and now I regret it since it looks like I was sold a lemon. A month ago the key started sticking in the ACC position when attempting to shut the car off after driving. It would require constant shutting on and off of car or sitting it out in car for 1 or more hour praying that the key would turn to the off position in the ignition and not get stuck in the ACC position, which drains the battery. This continued during the WORST of times, at medical appointments, arriving home at night, dining out and July 4th weekend. With the key in the ignition, it meant car door could not be locked, could not get keys to go into my house or to the doctors office, etc. We lost our hotel reservations and money since the battery died after the key was stuck in the ignition for hours over the Independence Day weekend and the dealerships were close.After spending more than a week in the dealership and them troubleshooting the issue - with the keys sticking in the ignition some days and with it coming out some days, with difficulty, the dealership diagnosed the issues with the lock cylinder being damaged and requiring replacement to a tune of nearly $400. GM and dealership basically said, Tough luck - youre not covered by warranty.

In May 2019 my son purchased a New 2019 1500 Silverado Trail Boss. He graduated college, got a great job and needed a pickup. He actually purchased the truck 1 month before he graduated because of Chevy Truck Month. Last month we noticed that light passed through the bed of the truck into the wheel well. Looking into the wheel well we saw a 3 split in the wheel well that went through the bed liner. We took it to the dealership and they suggested a patch to weld the steel of the truck and a patch for the factory bedliner because General Motors will not do anything else under warranty. A 6 month old Truck with 8,000 miles that he paid $48k has a defect and General Motors will patch it. Patch the wheel well, the bed and the bedliner?I called General Motors after a complaint/claim was filed and spoke to, a Senior Advisor of Customer assistance. She claimed even though they came to that resolution they have no idea how the body shop is going to fix it, they dont know how or even if they are going to fix the bed liner. I was told nobody at customer service knows anything about the construction of the vehicle because they do not have the technical training for that. I asked to give me to someone who did have that technical training to answer my questions regarding the bed material, the patch if its a weld, etc and I was told there is no one that could help me. I was also told there was no management above the Senior Advisor, my response was you dont have a boss to which she replied, yes I have a boss so I asked to speak with him/her and apparently her boss, the head of the customer assistance branch of General Motors does not talk to customers.The Senior Advisor said GM only will replace the bed if it has multiple defects. When I said It is going to look like it has been patched and then this was the last straw she actually said Well, like I told your son if it doesnt look good, he could replace the truck bed and pay for it on his own. THE TRUCK WAS $48,000, IT IS 6 MONTHS OLD, HAS 8,000 MILES AND GM SUGGESTS THE CUSTOMER SHOULD PAY FOR A REPLACEMENT OF A GENERAL MOTORS DEFECT?? At the end of the conversation GMs final resolution was a patch and that the work would be under warranty for 12 month and if it didnt look like new the customer could pay for the replacement. My questions are: 1. What about the bed and wheel well that have be exposed to rain since it was manufactured will there be corrosion? 2. What about the fact that he now has a less than Excellent Carfax report showing body work making the car less valuable to sell or trade in? 3. What about he has a patched bedliner and sheet steel weld patch on a New truck? Are they going to cover any problems stemming from this fix?4. Why would it ever be acceptable for your a Senior Advisor in customer service to suggest more than once that if the patch for a factory defect decreases value or negatively affects the aesthetics of the new vehicle then the customer could pay for it.I have owned 10 General Motors vehicles in my life some trucks, some cars, suv. I guarantee you I will NEVER buy another GM product, my kids and family will never buy a gm product, I am disgusted they will not stand behind their product or the quality of their product. We asked GM replace the bed not the vehicle and they wont even replace the FACTORY installed liner. General Motors is a disgrace to Made in the USA products.

Chevy Corsa 1.4i, vehicle not repaired properly - I bought a brand new vehicle. Three days later, I contacted the dealer and reported a faulty air con. I straightaway asked for a new car and was told that it has to be repaired and that it was the air con unit box in the dashboard. After a month and a half, I was told my car is ready for collection. On inspection, my fuse box cover was damaged and was replaced by a demo vehicle. The front of my bumper was damaged and had to go to the panel beaters for a re-spray after one of the workshop guys (unprofessional) try to touch it up with paint, causing more damage. After I received it back, I returned it within 24 hours complaining my left mirror cover is not lining up like the right hand side. One of the guys tried to repair it (not the same guy who assembled the job) after I received it back, they broke the right hand side leaving it out of its bracket and a big gap. I was told then, that I must return the vehicle in two weeks when the guy who assembled my car will be back from leave. When I try and put my car in reverse, the gears are scratching badly before it goes in. I feel that my car was not worked on by professional and my life is in danger with the gears scratching believing it might jam while I am driving or leave me stranded.

Takata admitted there was a passenger side airbag defect a decade past. I owned a 2008 Silverado with that airbag installed. GM continually said my vehicle was not due for a replacement for years. Today I got a notice that my Silverado WAS involved in GM Recall N212328760... the same recall they told me for years did not involve my vehicle. I sold that vehicle three months ago and just got the notice from GM... today. From the language in todays letter it becomes obvious to me that they were just fine with allowing me to drive a dangerous vehicle after telling me it wasnt dangerous. There seems to hint that something illegal has happened here wherein GM knowingly put the owners of these vehicles in mortal danger.

Looked online for car prices, found new car at dealership (Pat O Briens). Salesman said car was $3500 more than online price, that GM only allows them to sell 1 a month at that price. They are liars. Called GM Customer Service who doesnt seem to care about image of being liars. Same old sale stuff as always, false advertisement to get you in - switch and bait.

I bought a 2013 Silverado used from Westside Chevy in Katy, TX... After having it several months, the coating on the center spokes of the steering wheel started coming off. The dash cracked on the passenger side of the airbag in 3 places. The white paint is peeling off the roof showing grey primer. Here is the reports from the Service Depts. I was told to have them look at it... The coating on the steering wheel is coming off due to oil in my hands. The dash cracked because of Armor All and my driving habits (I DONT USE ARMOR ALL AND I DONT GO OFF ROAD. HAHA. IM 70 YEARS OLD AND DONT DRIVE MUCH)... The paint coming off the roof was caused by an OUTSIDE SOURCE... they wouldnt say what outside source was. The body guy that looked at its paint said he was in it to make money which told me right then he wasnt going to repair it. Worst customer service I have ever seen!!!

Transmission wont upshift from 2 to 3 or 4 - I purchased this LS3 engine and 4L70 transmission, along with all the accessories, computers and wire harnesses. The engine works great, but the transmission wont shift. I have called GM Performances hotline techs for help and got a case number. I never get a good answer from them on connections I am supposed to make and the pinouts they send dont match up to what they are telling me to do. The last tech I talked to told me to bring it to my GM dealer with my case number. I did this yesterday, 12-5-12, and they were looking at it today. I had to bring them my laptop to look at the program and they called the techs twice, still with no answers? What is the big secret with the so-called plug and play units? Why cant I get the right wiring harness or computer program when I buy this unit? Not clear instructions even for an old GM mechanic. Can I get help with this? Thank you.

After work was completed on the blower switch the light to the fan control did not work. I contacted GMC due to the fact that the dealer refused to fix the problem. I contacted GMC and did not receive help for the problem. The light was working right before the repair and did not work after. Has anyone else experience the same problem?

I purchased a brand new 2021 trailblazer in September 2020. While driving home from work November 20, 2020 my breaks, power steering, and stabilitrack went out all at the same time. Mind you, I am driving on a very busy street in Indianapolis also coming up on a very busy intersection. Luckily the left turn lane had no vehicle in it, but there was a red light and I could not stop. I looked both ways and braced myself for a horrible accident. Thankfully, I was able to get my vehicle turned and into a parking lot without getting hit or hitting anyone. I had to have my vehicle towed to Hubler Chevrolet (who took very good care of me). I did not purchase my vehicle from them. When I got home and checked the mail, there was a recall letter from GM stating there has been a recall on my vehicle due to the breaking system and the parts being contaminated. Also, due to the vehicle being so new, there were no parts yet available to fix the issue. I opened a case through GM and it was a struggle from then. Over a month for them to let me know that it was not a manufactures issue, but they would fix my vehicle at no cost to me due to the recall. Fast forward two months. Mind you, I still do not have my vehicle, yet I’m still paying on it. I receive a call from Hubler that the parts came in, but they are not programming with my vehicle. Two weeks later I received another call that more parts came in and those were not programming with my vehicle. I then called GM to initiate a buy back. About two weeks later Hubler called and stated my vehicle is now fixed and I could come pick it up. I receive a call today from GM stating they refused my buy back because my vehicle is now working properly. I am livid to say the least!