We replaced the Viking refrigerator that had gone bad after about 15 years or so. We have Viking appliances in the kitchen and wanted to stay with them so we got from them the new fridge that’s quiet, well-designed and very functional. I like its LED lighting too. We bought the fridge through the plumbing supply place, Grand Junction, Colorado. Theyve been great there and do a nice job but it was a little bit of a hassle getting it installed because they don’t do installation so I had to get a secondary couple of guys to come in and help me install it. Other than that, I had a very positive experience with them and everything went fine.

My first Viking range got damaged in shipping. The frame got bent and they had to put a new plate at the bottom. The door was warped too and it wouldnt close. Viking wanted a second opinion and the tech came out and confirmed that the range was damaged. Viking then sent a new one in which came within a week. However, the second was damaged too and the kickpipe at the bottom was bent. So, they put a new one. Thus far, I love the burners. On our old range, only one of the burners got hot. The other wouldnt boil water so I love the fact that both of my burners this time around are both really high-powered. Customer service at Viking has been good too. When they put the first range in, the top was scratched. When they put the second one in, it was scratched too and theyre replacing the top of the range currently. I figured that when their crew slides the range in, their guys belt buckle would scratch the top of the range because the scratches are in the same spot. Still, Viking took care of everything and I love my oven. Id definitely get a Viking again.

Same issues as most everyone else. Viking refrigerator model #DFRB530 has been a nightmare. Constant broken and cracked drawers, ones are the door so bad that they randomly just bust loose when you open the door and smash jars and bottles all over the place. Ice maker works when it feel like it, and door makes very weird sound that is progressively getting worse.... Now Im wondering if I will just fall off as others did? All this after paying $12,000.00 for side by side top of the line units that have been nothing but a disappointment! My Sub Zero that I had for 20 years I put in basement to use as extra refrigerator until it breaks. Its still going like a champ! Never ever again will I purchase a Viking appliance, and like others we live in very high end neighborhood, and I will spread the word to everyone I know, building or remodeling, to steer clear of Viking!

I’ve known about Viking Ranges for a long time and I like the brand. When I bought my range, the representatives were terrific and very helpful. They were also prompt with the delivery, so I was very happy. The range I have is exceptional. I like everything about it including its appearance and the way it cooks.

We have always looked at Viking when shopping around. The quality of their refrigerator is good. Nowadays, I hear some noise coming from the freezer sometimes but overall it looks sleek and elegant.

We have a Viking stove and an oven as well. Then, we were shopping around for a new stove and we really liked our Viking stove. They stopped selling Viking up here in Canada and when we bought the stove, it was just at the point when Viking lost that trademark. We were looking for a stove that didn’t have a lot of sort of electronics but would be really a good gas stove. It’s an electric oven and that would stand the test of time. The salesperson really highly recommended the stove and she was right. We love it. Then, when it came time to replace our fridge, we just naturally leaned towards looking for a fridge that had the same quality. We were lucked out that the timing was such that they started selling Viking again here in Canada.I love the icemaker that’s in the pullout drawer. We didn’t think we wanted any kind of an icemaker or a water dispenser but this one came with the ice dispenser inside and we love that. We use it all the time. And I love the layout of the drawers on the inside, the flexibility with being able to move the shelves around. I love that the shelves are glass. They’re clear so I can see through into them. Also, there are lots of space in the bottom and there’s like a pullout temperature control drawer that holds lots and lots of fruits and vegetables in there. They’re smartly designed and its a really nice fridge. One thing that would be great would be if it was easier for us to get our hands on the replacement water filters and the air filters. Its a little bit of a challenge. They have to get ordered from the States and then they go to the appliance store. It takes a long time. Other than that, I would highly recommend Viking.

We ran into the Viking Refrigerator and it was on sale. Plus, we liked it and it was counter depth, which was what we were looking for. Its quality is good. I like that it’s tall enough so that you can place the wine bottles right on the door where you can move the shelves. And I like the compartment for the wine bottles too. However, you cannot open one of the drawers without opening up both doors. We thought we needed some repairs a while back. When we came back, it wouldn’t make any ice. We replaced the filter and it seemed to work, but it has been taking too long to make ice.

I purchased a Viking range in 2007 and paid almost $5,000 for the unit. In November 2011, the oven stopped working. Mr. Appliance of New York City was recommended by Viking as the authorized service representative. Between November 2011 and June 2012, I have had 8 visits by Mr. Appliance. They replaced a thermostat control (twice), replaced the circuit board and still havent found the problem. Amount paid by that point was $670. At the 8th visit, they said the reason my oven wouldnt work was a broken oven door latch, broken (they said) during the self-clean cycle. Additional expected cost, $460, except I have never once used the self-clean cycle. It was most likely broken by the repairmen in their attempts to find the source of my problem. In dealing with Viking Customer Service, they didnt even bother to be charming. The people I spoke with were defensive, unsympathetic and unpleasant. Maybe they have had too many fed up customers and are tired of all of us. They simply told me to try another authorized service dealer in my area. Frankly, this is outrageous. I had expected more of a company that charges $5,000 for its products. The quality of the unit is low. The customer service was poor and the authorized service dealer (Mr. Appliance) is even worse. I will never ever buy another Viking product again, of any kind, and under no circumstances could I recommend Mr. Appliance of New York City. They do not have even basic competence.

We bought an entire kitchen of Viking appliances (fridge, range, oven, microwave, etc.). By far the worst is the refrigerator. Every time the machine has broken down, we call Viking for their recommendation which always is to pay more than $1000 for replacement parts. Weve done this now at least 4-5 times, but on todays visit the certified repairman told us it would be more than $1000 and he could not guarantee it would work (the immediately prior visit was 3 months ago and $1500 - on Vikings advice, naturally). Viking offered us 10% off on a new refrigerator - that would be less than we spent on the last repair. Todays Viking rep didnt seem to understand why I didnt think that was a good deal....hmmm..

We moved into a new house and we got an upgraded stove from the builder’s stove and it was falling apart. The knobs were falling off and one couldn’t control the height of the flame so that got me looking for another stove. My wife’s sister purchased a Viking Range a couple of months ago and I also decided to buy one. We had some problems about purchasing in the beginning but it all worked out. My wife loves our 36-inch Viking Range. I feel good that it’s in the house and it gives some class to the kitchen. I would recommend Viking Ranges.

We purchased a used Viking range, did a conversion from gas to LP.. Ive had most of the oven apart and must say, this thing is built like crap. The hardware used is cheap, the sheet metal is thin and rusts, nothing even close to a quality range. The Nords would be very disappointed!

Ive always liked the look of Viking Ranges, just seeing them in many other homes I knew thats what I wanted to purchase. Mine has double ovens which I like. Its three years old, and it looks great however Im still dealing with the gas leak. But overall I like their appliances and I have a kitchen full of Viking.

Have a VCSB5482DSS which replaced a VCSB48OSS. Same problems. Its a nightmare. It leaked from a part that I had to identify then the pan constantly overflows because the heating element doesnt work to evaporate the water and the ice maker doesnt work. Viking gave me a half priced new refrigerator replacement. It was still $6000 plus. THE SAME EXACT PROBLEMS!!! NIGHTMARE. NEVER BUY A VIKING REFRIGERATOR.

I had a recommendation of Viking Ranges. I also love to cook and wanted a professional oven. The oven is a bit of learning curve in terms of induction cooking and convection cooking, so I’m kind of working on that. I understand it’s better technology but most people don’t want to learn anything new. The range does boiling within 60 seconds, and it’s a hard-boil. Also, the team at the Viking dealer was excellent. They helped me and went out of their way to explain the induction and all the different pieces.

When we bought the house, it was a new construction. Apple Homes has been building since the Truman administration and we went with the quality and reputation of the builder. Ive had a number of different houses and appliances like Wolf, Thermador, Sub-Zero and LG. The appliances I was really satisfied with was Wolf but Ive always wanted Viking. Then this house had Viking and one of the considerations when we bought it was having the appliances we liked.We had used the Viking range for almost a year and then it freaked everybody out during a dinner party, because as my girlfriend opened it up, the door literally came off in her hand and when she let down, it hit the floor pretty hard. The range is a Professional and it has a heavy door. It was lucky it didnt land on her foot as the door couldve broken it. There was only one service tech in this area and that’s who came out and put the door on. He also said that when it was installed, it may not have had the door adjusted right because it was bent and it fell out. From what Apple Homes told me, the installer was Viking-approved because they got it from whoever could sell Viking. Yet they did it incorrectly so its like damned if you do and youre damned if you dont.Plus, weve had problems with the Viking refrigerator too. The ice machine goes everywhere when we use it and it doesnt click off. Its just poor design. I even thought it was a Professional but the service person told us it was actually another manufacturer that did that particular model for Viking. It wasnt really a Viking. Thats very misleading and I wasnt aware of that.The service cost us $100 because when the service person came out, they said he couldnt find our warranty online and we couldnt find copies either. We had sent all the registration and we dated it from when we first moved in. So we got it again from the builder and refilled it out. However, the service guy did say that Viking might reimburse the $100 service call fee. This happened just right after our first year and Im not sure but I think appliances got more than a one-year warranty. I hope so, for something that expensive. Hopefully it wont have any other issues because we like the way it cooks. We loved the stove and we wouldve recommended it until the door fell off. When that happened, we hated it.

I have a large family, I cook a lot and I needed something strong and durable. I got the Viking stove and its very powerful. However, I have a problem inserting the racks. I make a cake, slide the racks out and the racks stick and go off the track. They dont slide in and out comfortably. And then, I have a vent above the stove and I have glass in the back of the stove instead of stainless steel. My husband pushed the stove too close to the glass so the first time I used the oven, the glass exploded. Also, its very busy to keep the top clean because it doesn’t have sealed burners. It has grates that I have to take in and out and steel wool in between every little crevice there on the top. I have adult sons that are slobs when it comes to cleaning so it’s an extra effort for me to keep this range clean on the top. I would have looked at something different and paid $1,000 extra and gotten a sealed burner. But I got what I got and I use S.O.S Steel Wool to keep the top clean every day. Otherwise, the stove is terrific and I like it.

We inherited our Viking refrigerator when we bought our house. I heard that Viking was a sort of a higher-end product. When we knew the house had Viking products in it, that spoke well to us. Weve had our fridge for about two years now and I like it. It works really well and Im pleased. But we had this unfortunate experience at outset with repairs that needed to be made for the fridge to be at my standard because I try to keep things really nicely. Im pretty careful with things. The previous owner, on the other hand, didn’t take good care of things. He broke the handle that fitted into the fridge and we paid to get that done. The drawer at the bottom of the fridge didn’t have a cover on it which I couldn’t believe. We had that one replaced. The people at Priority Appliances in Vancouver helped us out. They told us how to remove the grill and keep it clean underneath. I get weary of parts breaking and the cost of repairing them. The gasket that goes around to keep the door closed keeps ripping. We replaced it once and I don’t wanna replace it again for another couple of hundred dollars.I hope our Viking last us a long time. It is much better than my LG fridge that I had before.

I like that the Viking ranges construction and the reports that I’ve seen about it, and being six burners with an extra-large oven made it a perfect match for the kitchen. The craftsmanship of the range that I got is beautiful and everything is enclosed. It has the proper sparkers to hook up the gas and the electric. And the burners are fantastic but Viking really did a great job on the engineering of the simmer. It’s beautiful. And I like that I can take the knobs off and wash them. Theyre metal and looks like they’re gonna be there for a long time.I bought my Viking range through ABT Electronics in Chicago. And the packaging was perfect and it came perfectly protected. Their giveaway, the Viking dishwasher, also helped me with the purchase and further rebates in another order is always a nice thing to have. All in all, the Viking range is a great product. And from what I’ve seen, it is really nicely engineered with all heavy cast iron components and burners, the knobs, and the interior enforcement. I haven’t seen a product that’s like this yet and the simmer is adjustable and its really nice that I can put it up or down. The range sits off the floor, too, so I can sweep underneath.

When I went to a store in Chicago, the place had all different brands and competitors of Viking, but I was sold on Vikings reputation. The salesman was very helpful and knowledgeable of the Viking product and that made the experience very easy for me. Plus I had a deal going on at the time where I could buy a type of package that fit well because we were remodeling our kitchen. Theres been a couple of little issues, but when we have had them, theyre on top of it right away. The first issue was when the icemaker went out and the second one is that the door on the range is screwy. I have a guy coming out today to service my range so the service has been great. Hopefully its not a big deal and its under warranty and everything is fixed and again, well be very happy with our purchase.

I wanted a red refrigerator and we found one from Viking Refrigeration. Our decorator also told me that this was the largest refrigerator and freezer and they had good reviews. However, Im not real happy with it. Weve been in the house for a while and Im still waiting for the icemaker to work and Im having a problem with the Viking hood too. Everything else is fine. The refrigerator keeps food cold.

The Viking range has all the features I wanted and a good reputation for being a quality product. It lasts a long time with not a lot of maintenance issues. We wanted a blue range to match our blue kitchen, so we got a custom one. The first one that we received was a disaster. It never worked from the minute we got it. The spring on the door was damaged so the oven never shut properly. Every time it got up to a high temperature, it would drop suddenly down and just remain there. Every day, they sent a bunch of people out to look at it and the whole process was annoying. After a lot of complaining, they finally replaced it. But even if they could have fixed it, I still wouldn’t have wanted it. Why would I want a defective stove that didn’t work from the second it was installed? It was definitely not an easy process. They were blaming the distributor and each step that we had to go through was very frustrating to deal with. The brand new range doesn’t bake well at all. My wife tries every day to bake in it but it burns. We got the dual range with the gas top and convection electric oven. The gas range itself is great, but the actual oven is not very accurate in terms of temperature. The way it cooks food is very inconsistent and I wouldnt recommend it to anyone who wants to do a lot of baking. I would like to take an actual temperature reading on it because it seems to cook hot. Im overall disappointed with this product.

D3 Range. Reliable, beautiful, and I love the long center burner. I put my huge Le Creuset dutch oven on the center and the even and quick heating for the entire pot makes for a delicious stew or soup much quicker than on a regular burner.

A friend of ours also had a Viking that we really liked the style of. We compared it against other ones in the showroom and generally liked the look of it better. We got a Viking range and dealt with MD Appliance in La Canada, California, and they were great. They were good at calling out the features and differences between them and the other top-of-the-line one that was like a Wolf. There are also a couple of very small, little, kinda like nitpicky things I noticed with the range. When the burner is at a very low setting, almost like on the simmer setting, it has a flickering effect on the gas burner. Also its not a smooth, sort of clean sounding burn when it’s up higher. So if I were to perfect the range, I would eliminate that kind of irritating flicker sound. The burners themselves are very heavy, which is fine. But the metal bottom of the burners is very rough, and it’s not a finished metal. So unfortunately when our house cleaner was taking it off of there, she scratched some of the surface of the range which freaking killed us, because it was like the price of a car. I wished that there was either some of sort of powder coat or some kind of finish on the underside of the burner that would prevent that type of thing from happening. But other than that were pleased with the quality and I have no problem recommending it.

Our Viking refrigerator broke already and its been only six months. Somethings not working with the fan. They ordered parts which showed up the other day. I have to schedule the repair people to come out to fix it. With what I spent, I didnt expect it to break so quick. Also, they dont have their own repair people. They use an outside company. When I had to call in for the repair of the item, it took three calls for it to get processed because the repair people kept saying they didnt get the request for repair. The gentleman who came out was very nice, but the company who represented him over the phone was not very friendly. After a year, Best Buy takes over the warranty and Viking goes away. Best Buy was ready to send someone out the next day. Viking was not that way. Even though I had issues getting the products, Best Buy has been bending over backwards to fix things with me.

We had a house built and installed all new Viking D3 appliances. We have had problems with every single one of them. We moved in in May 2013 and as of December, we have had the Viking repairman to our house at least 4 times. Who has time for that? Every time has been for the refrigerator and at least one other appliance. Every time we have had to throw away hundreds of dollars worth of food. As I write this review a few days before Christmas, the refrigerator randomly decided to stop working. Convenient now that I have a turkey and all of the other items to make Christmas dinner. I am so frustrated with this brand. After you spend the amount of money these appliances cost, you expect them to work. The authorized repair reps are idiots. Our repairman actually once told me that the refrigerator was leaking water all over the floor because we put leftovers in the refrigerator and bacteria crawled into the drain line and clogged it up. Um... what???!!! The refrigerator leaked on two different occasions and warped our wood floor. The repairman moved the refrigerator and scratched our wood floor. The oven took hours to cook anything - even a simple meatloaf. The shelves slid out once the door was open. The temperature fluctuated +/- 15 degrees. He told us that was normal or the food would burn. No. Just no. The burners on the gas range only light halfway around. The vent just stopped working. The dishwasher leaves dishes wet. I would never recommend these products to anyone. I wish I would have read these reviews first. I hope anyone that reads this decides against Viking. They are pretty, but they cost too much to have this many problems.

Weve heard that Viking is a good product. A family member had a few items from Viking and then while we were appliance shopping, we liked the looks of them. We had a very easy experience purchasing the Viking range from Hahn Appliance. They had stuff displayed so we were able to look at the range and it was nice. Im loving the quality of our range so far. Were a few weeks into our home using it and we did a whole lot of cooking. Also, I love the gas and the French-open doors for my oven. I also think its pretty cool how the lights all light up at night. However, if I need to put cookie sheets in the built-in refrigeration in a longer way instead of side-by-side, they take up the whole shelf. The built-in refrigeration needs to be a bit deeper so I could slide the sheets in. Still, Id recommend Viking.

I purchased a home that was 1 year old with Viking fridge/freezer and Viking oven in 2005. We had problems with the defrost cycle of the freezer section, within a year of moving in. Ice would freeze up on the back of the freezer then defrost. I called an authorized Viking service to come and fix the problem. He came, used my hair blow dryer to melt the ice, made some adjustment and left. It happened again and again. The melting ice ruined my wood floor and I had to pay to get it replaced. Then a year later, the door started to hang crookedly. I decided to purchase a new Viking fridge/freeze, same type but newer for about $10,000. I also bought the extended warranty on it. Within 6 months, the first drawer cracked. I called the dealer and they told me my extended warranty would not cover broken drawers or shelves because that is considered wear and tear. I was completely annoyed. I tried to fix the drawer by crazy gluing it together. I also have red sticky tape wrapped around it to hold it together. I had to do the same with the cracked door shelf. Now 3 years later, I have three broken shelve doors and the broken drawer, all taped with red tape. It is absolutely disgusting the shabby quality of product that Viking builds. The oven that came with the house, the door became crooked too and doesnt close all the way. I had an authorized service come and see what could be done. Nothing! They no longer sell the hinge replacement part. I had the same problem with the printing on the oven panel too. It has worn off and I had to write the temperatures and the baking programs with a black magic marker! I also called them to find out what I could do about that and they said I would have to buy a new front panel! I am 56 years old and have had many fridges and ovens in my life. I have never had any problems with any of them. Most of them were about $1,500.00-$3000.00. I will never buy a Viking product and when I am in an appliance store, I try to stand by the Viking section for as long as I can and tell anyone considering buying a Viking to not do it! I tell them to read the reviews about Viking products first. I decided to add my review so that if I can save one person from wasting their money, I will then be a satisfied Viking customer!

Is there a lemon law that applies to Viking ranges? Same problems as everybody else on this thread on our 9-year old unit, igniters and burner tubes, that last about 3 years, versus the 10 years, oven pan, that has fallen apart twice. and failed convection fan. This is expensive junk.

We got the 5 Series and theres a part of me that wishes it had a little more bells and whistles in the oven. But I like that its really simplistic - like the button for convection, the knobs for the oven, and the gas. The first time I cooked on it was over Christmas and it seems nice. I like the BTUs. Its strong.

I was going through my documents when I purchased from Viking and I’m trying to figure out the process because I need the refrigerator to be fixed. For six months, it has been working well. However, for the past two months, it’s freezing the fruit even in the refrigerator. I tried to change the settings, but it doesnt change. Overall, I like the refrigerator. My daughter has the sets of Viking in two houses. I got the good feedback from them, which was why I decided to purchase. The dishwasher and the hood are working fine and I would recommend it. But I’m not sure about the refrigerators because I started to look up reviews online and it looks like that its a common problem about the temperature of the refrigerator. So, Im not sure what the problem is with mine.

We noticed that on the refrigerator side, when we would open our Viking, the door wasnt closing on its own when we let go of the door handle. So, I called in the place where we purchased it and then they said we still had a warranty for the refrigerator itself for Viking. So then I called them and put in a claim. I turned out that the latch from underneath the door was broken. We waited two weeks for the parts to be delivered. It also seemed that the doors were not levelled. The freezer was fine but the refrigerator was a bit lower than the freezer. But thats fixed now and its working fine. I love that we have more room to place everything in.

Updated on 11/10/2021: I was prompted to respond to a previous review “privately” and feel my response should be “public” so I am requesting that this be linked to that previous complaint or minimally be made public as Viking’s public response was a deflection. The claim that it’s been sent to their escalation team is false as I have already been told by their in-house reps it’s been “escalated” for a the past week. Transparency is a good thing.Thank you for your response. After 9 months and numerous eta postponements I have been working with representatives within Viking aka Middleby Residential and have been told that our order was already expedited to your escalation team as of Tuesday November 9, 2021. In addition to speaking and emailing your internal representatives I have left a voice mail for Kevin ** -Viking President at ** to no avail. As of this evening 11/10/21 I have been emailed to direct all further inquires and questions to my local (NC) appliance dealer. Hmmm????? What??? I have filed formal complaints with BBB as well as this forum of ConsumerAffairs. I have also been contacted by Mississippi’s state Attorney Generals office today at 5:30 PM EST to provide them with more documentation. Which I will gather and forward tomorrow 11/11/21 -no problem.The issue at hand is: I AGREE WITH YOU that because of the upside down and unprecedented supply chain disruption the world has limped through the past two years demand is up and supply is down. Where we part is: y’all should be clear and truthful with your valued customers. Good grief we love your slate blues and your apple reds and would partner with you unflinchingly but when you deflect and push off candidness with punting etas month to month to month ENOUGH IS ENOUGH. You’ve had my $36,343.96 for 9 months and are asking to hold it without delivering for 10-11 or more months. 3 out 6 appliances I have received are defective or damaged and I’d like to have to parts expedited to the repairman you’ve scheduled.Be clear with your customers. Stop taking new orders on refrigeration products if you can’t fulfill them. Work on your current paid in full orders and field the questions your customers have. We’re all in this together. Quit hiding behind the retail and supply chain layers. Total looking forward to hearing from your escalation team personally. Make it a conference call and loop everyone in. Viking has all my contact information… I know Kevin ** Viking President does for sure.Original Review: We purchased a suite of 8 kitchen appliances from an authorized Viking dealer in Feb. 2021. Viking aka Middleby Residential requires customers to sign a contract acknowledging 16-20 week turnaround and payment in full. We complied knowing it would take longer than the stated eta due to the pandemic and unsettled supply chain as well as paid $36k in full at time of order. After 6 months of waiting I started to press for delivery so our contractors could wrap up our kitchen remodel. At the end of Sept (8 months later) I received 6 of the 8 Viking components and three (3) of them were defective or damaged; the built-in oven has a defective exterior cooling fan, the exhaust vent has a defective speed control knob and we forgave the dented side panel on the dishwasher as it is hidden (although it appeared to be damaged before packaging for shipment).The real problem is the non-delivery of the 36 5 series refrigerator and 18 7 series freezer. After many emails and phone calls this past week I spoke with a Viking inside rep (Hannah W) today and she conveyed Viking is unable to source grill kits for their entire 5 series refrigeration line and has no information on availability for the parts needed for the entire 7 series line of refrigeration. This is basically what we suspected since June and had been given vague excuses and phantom etas that came and went every 4 weeks. I have tried to email Kevin ** Vikings president without success so today I left a voicemail for him at ** with my contact information as he needs to hear his customers concerns first hand.How is it that this manufacturer can continue to place orders and demand payment in full on products they know they cannot supply?? Is this not deceit?? I have asked Viking to stop selling their refrigeration until all previous paid orders are completed. I have asked that they suspend their advertising of these units while knowing they do not have materials on hand to complete. I have also asked that they stop requiring 100% upfront payment knowing they cannot fulfill these orders and are basically able to use their customers cash as interest free loans.I have filed a grievance with the BBB and the state of Mississippis Attorney General Lynn Fitchs office stating the above issues. Had Viking been upfront in the beginning and honest about availability, adjusted their payment policies to reflect the uncertain supply capabilities and provided repair parts for defective shipped appliances this would have felt more like a partnership instead of a grab and go sales deal.

I like everything about the particular Viking refrigerator that I bought. Its very quiet and the quality is very good. The lighting inside is amazing and the outside and drawers are nice. However, their setup was totally not what it shouldve been. They came in, put in the refrigerator and that was it. When they set it up, they put the handles on and they left. But the handles need to come back off to get the plastic out, which they never did, so it was there. It took me about two weeks to peel off the plastic thats so tight on that refrigerator. It was like pulling off glue off the refrigerator. They came back once and the guy was late, and I had to go to work. And then I never recalled them to come back. My husband peeled off the rest. Also, when you pull out the drawer on the bottom, the other drawer comes out with it, and you have to push it back. Other than that, Im really happy with the refrigerator. Its really nice and I love it.

I purchased a Viking range, refrigerator and dishwasher in 2012. Since then, I have had repairmen to replace leaking water in the back of the fridge, replace the front control panel for the range ($1000 and 3 months waiting period for part), and have had the repairman come 7 times for the dishwasher - which is still not working. He has told me that he doesnt know how to repair it - has tried replacing the sensor, drain pump, taken it all apart. When I try to phone the 1888 845 4641 number, I get music for 10 minutes then a message that no one is available to take my call. What do I do next?

My Viking refrigerator was part of the house that I bought, and so far its great. Its got modular shelving which I like. The icemaker in the fridge needed to be dialed in but it’s covered under warranty so that was fine.

My friends recommend a Viking range. We went to the Pacific Sale and checked out the quality. We liked it so we decided to purchase it. At that time, they were on promotion and the price was good. We like the appliance.

We were building a home three years ago, and I looked up about Viking, Wolf and other ranges and decided to get a Viking. I thought it was a top-of-the-line product and I liked the sleek look of it compared to Wolf. Im now on my second Viking since the one that was initially put into my home did not heat properly and it did not cook right since the day it was installed. So eventually, the door wouldnt close completely and that was under some recall type of thing. Viking ended up replacing the entire unit. However, there is only one repair service here in Columbus that deals with Viking as far as I know. I keep being told thats because Viking is either charging too much money and/or wont supply the parts and I would love to see some more competition rather than just one repair service that I have to call and pay their prices to repair a Viking product. I have a lot of friends that have Viking, and we all have to use the same people to repair the products.

Friends recommended the Viking refrigerator, and its name-brand and model made me go with it. It has a feature of ice in its door, and its my favorite. The quality is okay, but I had to do one repair recently. Ive also changed the refrigerator once since 2004. There was an issue with something and they offered to upgrade, so we did to get the ice and water in the door. Then, I had to replace the solenoid valve once for the ice-maker and the door stop. The parts of the refrigerator are expensive but other than that, they have very good customer service reps who are very helpful. I told them what was wrong and they sent the service guy out. They were able to fix it and they didnt have to come back twice.

I bought my Viking refrigerator from AJ Madison and they were very nice and very helpful. They answered a lot of questions I had and I was extremely happy with them. I liked Vikings looks and professional-grade. The quality is okay, but there was an issue. There was a dent in one of the refrigerator doors. Im trying to get that thing sorted out but its still not been resolved. Ive been emailing service at Viking and its been almost three weeks but its still not been taken care of. After spending $12,000 on a refrigerator, I would expect a little more response.

My house already had a couple of other Viking things. I was matching them, and I purchased a Viking refrigerator. I love it. Viking is known for the ovens, which are stainless steel and really sturdy. It can take a beating whereas I gotta be a little more careful with the fridge. I have three kids and if you have a kid, they should come with a handy man. These kids slam up around and they pull on doors too hard, and break stuff left and right. Stuff should really take a beating and be able to take a beating. We got the fridge four years ago. So its a good product.My Viking fridge looks great, and it matches. So, overall, it gives value to the kitchen in the house. I am happy with the purchase. Its not expensive, which is why Im glad. I dont mind paying more, if you call them and theyre really responsive like they were when something happened to it. An internal fan conked out, I called the retailers but they were not too helpful. When I called Viking, they were really helpful. So, if there will be an issue again, I would call Viking direct.

Viking dishwasher (we have an all Viking kitchen) has disappointed me twice now in 5 years of ownership. Hoses that are internal to the cabinet just come off which results in leaks. Since this model has a catch pan, a float will result in the dishwasher staying in drain mode. Ive found that short non-barbed plastic nipples will allow hoses to come off over time. Poor design on what otherwise could have been a nice unit since it did a great job cleaning dishes. I just purchased a new unit from another company.

The quality of Viking is very good. The stovetop and the oven get hot really quickly. I wish it was a little bigger but that was a decision we made and I didnt realize that it would feel as small as it is. But, it doesnt have any fancy electronics and thats a bit hard to get used to at first. We also used to have a griddle but its okay. We have a better functioning stove or oven and its definitely an improvement from what we had last.However, Im having some trouble. When the Viking arrived, it took some time to get it installed because our kitchen was under renovation. It was more than a month. We got a range, and with it, we also got a dishwasher and that came dented. When we called, the reps were like, “Why didn’t you open it right away?” And were like, “We were told that it was going to be a very, very long wait because of COVID. And so we ordered it in April, knowing we were renovating in June.” The company that we bought it through was very nice, and they ended up working with us on it. So it turned out to not be a problem. But they came to replace the dented door of the dishwasher and they brought another dented door. So then we waited again. It took a long time to get it all settled. On the oven, the light shows that its preheating or that its on. Sometimes, we can hear the gas lighting. Also, there have been numerous times where I come back to look at my potatoes and the oven has been off the whole time and this happens a lot. But it’s not like it was smelling gas in the house. So we’re starting to be able to piece together that there’s something that’s not right. It has happened at least seven times where Ill start the oven, it will be hot, Ill put my food in, Ill go back, and then the whole meal is ruined because its not hot anymore. But its on 400.

The home that I bought came with a Viking range. It cooks evenly and its quality is really good. Its a great product and it makes cooking enjoyable for me. Their customer service is also top-notch. I had a small issue and they took care of it quickly.

I like to cook a lot. The first time we were making tamales on our Viking Range, the corner of the stainless steel thing got burnt. I told Viking and they replaced it. But now, they tell not to put the flame too high. Plus, when my two little girls bake, they sometimes burn their stuff. This is because they put 350 on our Vikings oven and it gets to 475. Also, when were doing cupcakes, the fan that turns on pushes the cupcake on the side so theyre not evenly round. My little girls miss our old range. We paid a lot of money for our Viking so I expected it to be good. Im not so happy with it. Id rather go to Home Depot and buy something there at a fraction of the price.

When our family bought our home we purchased all new Viking kitchen equipment. Double oven, heat warming tray, 2 oversized units, one refrigerators, one freezer, ice machine dishwasher, hood, and 6 burner stove top. Within two years the refrigerator started leaking. We complained to the company we purchased it from and he said it was the seal. They ordered a new one from Viking but what Viking failed to tell them was that the refrigerator we had purchased was one of the first 100 off the assembly line and they had recalled this item.The continuing leakage from the refrigerator ruined our hardwood floors. We finally had a rep come out and look at the refrigerator and believe it or not we got a new one after this continuing over a year. The ice machine in the freezer went bad so he ordered us a new one while he was there. The ice machine that was self standing the board went out after 4 years and it cost almost as much to fix so we threw it out. Now our freezer only freezes halfway. There is a hole in the condensing coil that they can not locate. Now the refrigerator that was replaced the door keeps catching and it will not close properly. The dishwasher would not drop water after 5 years. Could not figure out why it would not and just ended up throwing that away.

I have a Viking gas stove that does not turn off and continues to heat until I have to turn off the electric at the circuit breaker. I have had this repaired just a few weeks ago and it is happening again. I have been waiting for a call back from Viking since Monday and this is dangerous. My husband has called many times daily. The oven thermometer read over 700 degrees. Viking will be responsible if something happens. Weeks without an oven is unacceptable when you pay almost $5000 for an oven. I want this fixed. If my house blows up, it is well documented that this is part of the recall and I have called you guys. Im sure the insurance company would see Viking as responsible. Unacceptable!

Purchasing a Viking range was the contractors decision, but we were asked if we were okay with that and to me its one of the best out there. The whole thing is awesome because right now in my other home, I have an electric range and theres no comparison. You can cook faster and you can turn it off and on and have the heat go away. We have the grill part in the middle of our range, which I havent used yet but I love that feature. Overall I havent used the range much yet since its our second home and we were only there over the holidays, but the little bit that I did, I loved it.

I currently have a Viking Refrigerator that is still under warranty but paid full price to have it repaired. Viking will only cover repairs performed by their authorized center, and that repair company is NOT trustworthy. Ive had to repair both our Viking convection oven and refrigerator in the past 7 years, whereas Our old (much less expensive) GE appliances are still working perfectly after 20 years. I will not be purchasing any Viking products again. Shame on Viking.

I chose a Wolf range and they had a part problem and couldnt get the range in in time. So, my second choice was Viking. The oven is great but the burners are hard to regulate and I don’t like them. I had somebody from one of Vikings vendors come in to look at it and make sure it was operating correctly, and it wasnt completely operating well. They fixed it. I still am not completely satisfied though. The deal was I wanted a different range to begin with, and somehow, this one arrived. I was moving into a new house, so I had to have a range to get a certificate of occupancy. So, I ended up keeping it. But my struggle with it is I can never get the burners to go low enough just to simmer. Im constantly playing with them and its irritating.

Viking stove should be recalled. Since the first use, we have been having the same problems all of the other people have been having with the stove. It should be recalled because it is a danger to use. Our oven gets so hot that it has melted the stove wires and control box. It has warped our oven door so it doesnt shut all the way, and the heat reflector (not sure if this is correct name) in the bottom of the oven is cracked and buckled. The oven gets so hot that if you touch the outside of it, you will get burned. The oven also fills up with gas and makes a popping sound or just blows the door right open! It scares me with my children if the oven is on. They can get burnt or hurt with the door blowing open. Also, because of the intense heat and the wires melting, the left side of the stove doesnt work.

I own a Viking range and I use them for customers. When I built a new home, they were clearing out at the Ferguson showroom and there was a Viking and a Thermador. The Thermador was under warranty in a matter of a year and that was good. It was a 48-inch, it went through bolts and boards, and it went through the heating element. So it went through a lot and to me, that was not great. Its convection also had a huge loud sound and I didnt like that at all. On the other hand, the Viking was very quiet and I really liked it a lot better. So I gave it a shot and purchased it online. I could have gone through the dealer in Salt Lake, but I would have had to pay taxes. If I had to do it again, though, Id probably go with the dealer thats close because I had to return one item and it has been a real pain. At first, they told me that they were not going to take the part back. But it was still in the box and we couldnt install the back part because there wasnt enough room. And we didnt know that until we got the back part. Then, they said they would take it back, but I had to ship it back and it was a double package so it would cost $75 to ship it. It also took forever for them to acknowledge they got it and when they said they have issued the credit, I still hadnt seen it. Overall, I love Viking and its various simmers. Its a beautiful stove and it works great. Its also functional and very effective. Its commercial great, too, so its worth the money. But I really wanted to get certain features and to get them, I had to keep upgrading. Then, when we moved, I had to downgrade to a 30-inch. So, that was hard when I had the nice, big double ovens. They should also make the colored ones cheaper so I could get the beautiful cobalt blue or the red one. I love the easy glide over rack as well and I want to know where to purchase it.

I had to look up the refrigerator that would fit in the spot of the old refrigerator. Viking refrigerator was one of the two that would fit. We talked with the salesman and Viking Refrigerators was the better of the two purchases. It was with the Pacific Sales at Best Buy and it was very nice. They were knowledgeable and it was easy to purchase. Then the refrigerator was delivered. They took out the old one and put the new one in. So far, I’ve liked everything about the refrigerator. We haven’t had any problems with it.

I had a bit of a challenge with the customer service. I bought the range online and when it was delivered, they dropped the dishwasher that came with the range off the back of the truck. It took some convincing to have that replaced. But theyre really communicative and the guy whos come out a couple of times is really nice and very quick. As for the range itself, I appreciate how quickly the eyes on the top get hot. It took some getting used to not having an indicator that the oven was preheated. But one of the hinges was messed up and it looks like its gonna mess up again. Im not satisfied with that.

My son has Viking appliances and they had good luck with them. So, I decided to purchase from them, and I had a great experience with the dealer. I like that my Viking refrigerator is so roomy. I love it, and so far, Im pleased with it.

I used to be a restaurant owner so Ive always known what a great product Viking gives out. My daughter is a chef so shes heard of them, and we have some friends that have Viking. Everything was great. The Viking dealer was very friendly, professional, and knowledgeable. The range is perfect and has excellent quality. It was sturdy, perfectly flamed, and keeps the temperature. All is very good, and its a stove that I only buy once in a lifetime. Everything I need as a cook is there, and I dont need to buy anything else.

I like my new refrigerator and the way it keeps everything cold in each area. There are no warm spots and it fits the space that we have perfectly. I wasnt gonna get a refrigerator with a rollout drawer on the bottom but it seemed to be made well so I opted to go with that instead of the side-by-side. People should do some research into what features each one has and then pick the one that fits overall what their needs are because one of the other reasons we didnt go with the side-by-side is because Viking makes them too tall. We couldnt have something that tall in our space. We only have 70 inches and a lot of those side-by-sides are 72-plus, and thats not gonna fit in the space. Wed have to take the cabinets out at the top and I dont wanna do that because I use those cabinets. So, it would be nice if Viking would make them a little smaller in a side-by-side too. I know two other people who are struggling with the same thing. They have this standard spot that contractors made in their house for the refrigerator, and theyre only about 70 inches tall. When you read the specs, a lot of those refrigerators want you to give them a 2-inch clearance at the top for air and we dont have that. Ours is smack way up to the top but we have air on each side. We havent had the refrigerator that long but Im anticipating that its gonna be a real worker.

Growing up, Ive always known Viking has great appliances. They’re the best and I liked the look and the quality of their appliances. All my appliances in my kitchen now are Viking and theyre beautiful. They look classy or expensive. The Viking team has been wonderful as well. They sent me replacement parts and had somebody out to fix the refrigerator, no questions asked. The refrigerator didn’t work but it does now, so that’s good. The repair guy was fantastic too. They have been better than I could have imagined or hoped for and I would always recommend them. I would never not get a Viking product again.

The Viking Range is really good and I like their burner power feature. However, we ended up getting one that we didnt even buy which is the appliance dealers fault. We bought the six-burner series with the griddle in the middle but ended up with an eight-burner that they installed. We were not here during the install, which is fine. I’m not upset about that. But trying to get the griddle and our money back has been a chore and we have been at it for two months and cant understand why it hasnt been done. The guy who owns the place is extremely knowledgeable and taught us a lot when we went to see him and he did a wonderful job on the install but the follow-up items after the fact have just been a nightmare for us. But as far as the range goes, my wife absolutely loves it.

I bought a kitchen full of appliance from Viking. My refrigerator has caused what appear to be typical problems. Doors not closing or sealing correctly. Ice maker repair four times thus far. Company over the years could have been more congenial!

In retrospect, I wanted everything Viking. I bought a self-standing range, a big electric French door oven, and a fridge. The dealer was nice and my experience was very good. The features of the Viking Range were better. The power of the gas from the top range is terrific and Im very happy with it. I also love the features of the oven, but I had some issues with the set. The doors didnt close well so they had to come back and close the doors, so I was partly happy with it. However, Im not super satisfied with the brand new fridge. The ice machine was not working and they had to come back. For the price Ive paid for it, Im not happy with that. Its working okay now, but it took a while.

My sister has a Wolf range and Ive seen friends of mine who has a Viking. I did my research and I ended up buying a Viking. Its just a sexy looking machine and I like its power and the way it cooks. Its probably the best in the market. However, when I cleaned the range, I did not know that there was a special way to put the pots back on to control the gas. And so, I wasnt too happy at first. But when the guy came out, he showed me what I was doing wrong. And so, right now, I like the range. However, its ridiculous that they have a Viking product through Best Buy. It was three days before Thanksgiving when the installer was to put the range into my kitchen and I noticed that my range wasnt the right range. The specs that I gave them was from the guy at Best Buy. It was the correct specs but that guy ordered the wrong range. And so, Best Buy lucked out because it could have been a disaster with the guy that was remodeling my kitchen because he put in new cabinets. I would suggest that if Viking is going to continue to use Best Buy, they should train their people to benefit Viking because Viking is a really wonderful product. But the Best Buy people in Buford have lied. They wind up doing me right towards the end but two of their employees lied about it and I have no tolerance for that. But I will still buy another Viking range if my range holds up to par. If it does anything like my blower did, I probably would not buy another one. But I have not had any problems yet.

I’ve been using Viking for many years. The dealer was great and I had a pleasant experience. I have their range, hood and dishwasher. I like the overall quality of the range. I like that you have so much control over the gas. You can go very low and very high. Its also beautiful, very simple and masculine, and that’s what I love about it. I’m very happy with Viking.

We had seen Viking ranges in different homes when we were looking to buy a home. So, when we decided to build a home, we wanted to go ahead with the Viking product because we did a lot of research and we thought it had a lot of good ratings and a lot of customers were happy with the product. We like the features on the Viking and the overall performance was really highly rated. Our builder sent us to the source that he uses, Galleria. It is in Picayune, Mississippi and we went to the store and purchased ours there. Glenda was the lady we dealt with and she was very accommodating, knowledgeable, and helpful. The quality of our range is very nice. We just moved into our new home. I have the owner’s manual sitting by my chair at night but I havent read a whole lot. But what I’ve been using I’ve been enjoying.

Purchased this stove (VESC Professional 30 Freestanding) in April 2012 because we wanted a Viking Kitchen. Big mistake. Here are the comments I sent to the chairman and CEO of the company after using the stove for two months: At the front of the cooktop there is a small gap/crack between the cooktops metal frame and the main body of the stove. Crumbs and other waste accumulate in this space, which is very difficult to clean. The GE range and many others have a completely smooth top, with no gaps around the cooktop, making them much easier to clean.We ordered the optional backsplash, not realizing that it completely replaces the original vent grill which has become surplus. Rather than forcing customers to order both, it would be much more reasonable, and less wasteful, to substitute the optional backsplash at the factory and not send the vent grill, offering an corresponding price adjustment. Ranges costing much less have more features and are better designed. I cannot recommend paying Vikings very high prices (the stove cost over $5000) for a poorly designed product and this will be my last purchase of a Viking product.

We bought our Viking range through Best Buy and the customer service was good over there until we started getting the appliances. They said it was like a white glove delivery. They took everything apart and installed it and it wasnt smooth. The fridge door was damaged and they swapped it but it wasnt good. They brought another one and it was exactly the same problem. We had to change it two times. They left that plastic that covered the stainless steel of the fridge. They didnt remove it well so its hard to get it now.Then, the first person that came to install the range said he didnt know how to install a gas range and an electrical oven so he just walked away. The other people that came to install it had the pieces they needed to bring, but they didnt have any other time to come and my husband and I had bought tickets for a concert so my husband had to miss that. I had to go by myself and we lost the money on that. And the guy was saying racist things. Also, the dishwasher came and it was completely destroyed. The door was all bent. We moved into the kitchen without the dishwasher. Then they brought a dishwasher and they installed it bad. They sent us the new people to install it and those people treated me really bad. It was a battle.If Viking has their product represented by Best Buy, it wasnt good and unfortunately, that’s reflected on Vikings product. But when we had a little problem with our range and we had to call Viking for the warranty, which was surprising, they resolved it. They sent a company that will come cover my area and they came after I called. It was relatively fast.

Our house had a Viking refrigerator installed when we purchased it. I had a problem with the refrigerators drawer so I spoke with their team and they were great. They said the drawer that I wanted was back stocked. Theyd shipped it to me as soon as they had it in stock but it took about a month and a half. I’m also having problems with the controls. The usual temperature for a refrigerator is 30 degrees and they recommended zero for the freezer. But when I do that, the top shelf which is the refrigerator side gets frozen. We also found out that our icemaker was making noises because there was no water supply, so I had people come out in maintenance. The person who serviced it said that I could be blocking the vents, so we removed stuff in the vents but the refrigerator still does that.

Our Viking Microwave that we purchased 2008 has blown a hole in the bottom of the microwave. I contacted three representatives from Viking, including the West Coast Office president, Bob Woods, who could not help us. We took numerous pictures and e-mailed them to him. He then talked with their engineers who had no idea what happened. This is supposed to be a top of the line product. I am extremely frustrated that I have been given the runaround with no answers. Our appliance repairman (Executive Appliance) said he has never seen anything like this, as the bottom of the microwave is metal. My husband and I live alone and are in our late 50s and do not put anything exotic in the microwave, so this is not an issue. PLEASE HELP!

I’ve always been a fan of Viking appliances. I found the refrigerator on the website and I love its quality. I dont have to worry about needing customer service because majority of the time, the refrigerator is going to work like its supposed to and Im not going to have problems with it.

When we bought a house seven years ago, the builder had a Viking range in the house and I fell in love with it. We got flooded in August of last year so we lost everything. In my mind, it was only going to be replaced with either that or Thermador or one of those. So we went back to the store and then I looked online. I also went to their a showroom here in Houston in the gallery area and I fell in love with it again. I bought the exact same open-box range rather than a newer version because it just made sense for me. Its the dual where the ovens are electrical and then the top is gas. I love it. But when it was delivered to me, the knobs were all sticking out and they were not like that at the store. So I don’t know if it was in the process of getting to my house in the delivery process.I called Viking and they called their authorized dealer to come and repair it. They came right away and they told me they would take about a week or two to get in contact with Viking to get this thing fixed. That was right after Thanksgiving and I thought that by Christmas I would have it but I never heard from the folks. It was close to Christmas and I called them but there was no answer. So I texted the tech and he said that they were asking for the serial number and that without it, they won’t really send anything. It was the second or third week of January and I wasn’t at home when it got fixed. I came back home and two of the knobs were still loose. So I called the gentleman again and I had to stay in contact with him for another four weeks before it all got fixed.Their customer service was great and it’s not their fault but its terrible whoever their authorized dealers are. I hope Viking has another authorized dealer because if I ever need that stove to be serviced, I cannot go through that and chase that guy around. It was a very bad experience but I love my range and I love how it cooks. It cooks really fast, it’s very efficient, and the oven cooks evenly.

I love my Viking range and it is a very high-end quality product. However, not the customer service at Viking. When I had a problem with the warranty and me registering my product, the issue wasnt quickly resolved. I had made several phone calls before I was able to make a date for someone to come out and look at the issue that I was having. I was being pushed around a little bit because I never registered my product. So, they said that they were gonna register it. I called back a week later and they hadnt done it. Its something that I could have done on my end, but they said that they were going to do it. I had to say, Whats going on? And then they finally worked it out. So, once registering the Viking was taken care of, I was okay with it. But the customer service wasnt the greatest at the time of getting my problems resolved.

Bought used in 1998. Still working great. Converted from natural gas to propane. Newer models have more precise temperature control, but I am happy with this old workhorse. It has a huge oven, stovetop has 4 burners plus a large griddle. Stove is 36 wide.

Viking has been around a long time. We were looking for a range for our house, but at the time when we were remodeling our kitchen, I knew Viking was a good product, but they didn’t make the 32-inch range and we needed that size. We do a lot of cooking and Viking has a good reputation. Other folks that I know have them and really like them. The look and the reputation of the product made us choose them. I really like its quality, the way it feels and the burners. All the burners are the same size and they heat really fast. The grates on top come off, all 6 pieces of them, which makes it really easy to clean. We got the one with the ceramic top that seals, and we had installed about two months ago. Were really happy with the Viking range and I’m looking forward to getting a Viking dishwasher next.

My Viking Range was in the home when I bought it. The stove is fantastic except when you need something repaired, it takes them forever. The handle fell off so the whole door had to be replaced. The stove was under warranty and Viking responded quickly but it was hard to get the repairs done. My electric door is on backorder and when I asked them about how long the backorder was gonna be, no one could tell me anything. It was a breakdown in communication and they won’t give me the actual number of the Viking warehouse. I can call Viking customer service but I cannot get Viking warehouse to find out where they were gonna ship or when I could expect to get it. That has been going on for three to four weeks and it’s way too long for the price that I pay for. I cook every day and I love the way the range cooks but it’s all a racket because the stuff should not even be falling apart like this. I couldn’t even use my oven. I can use the stove but I can’t risk making the door work because the glass may actually fall. I knew about Viking before I moved into my home. It is a good brand but it’s way too expensive what I happen to go through for repairs. I also have a Viking refrigerator and the handle came off. They said they would have to replace the whole door for $500 and that part was no longer under warranty. So we Gorilla glued the handle back on and it was pretty good. Viking does what they’re supposed to do but when I need a repair, it’s awful.

My friends have Viking Ranges and I like their price so I got one too. However, the handle on my oven door broke so I put in a service request over a month ago and their technician came and ordered the parts for the door, and I havent heard from them since. All the fans are not working either. It makes a loud noise and it doesnt heat up properly. I have no oven for over a month now and I cant get anyone to come over and fix it. I have three teenagers and I cant entertain, and I wasnt able to entertain last Easter. I sent a nasty email last week and they told me that the parts take a long time to order so Im not a happy camper. I would have been happy with it, but I cant use it. I bought it last July so it hasnt been a year yet. I think its a discontinued model thats why its giving me the trouble.

We went with Viking because it was highly recommended but the doors of the range we got were off and they would stick out to one side. The quality was horrible. They brought me another one and I told the guys to make sure that the unit is okay before they remove the one that I had. When they opened it, the guy said it’s worse than what I got. They took it back and brought me a different one. The one I ordered was a Series 5 and when the man came from Viking, he looked at them and said he was gonna move me up to a Series 7. It still had a little bit of a problem but their guys came and removed the bottom plate and kind of played with it. Now, it works perfectly.It took about a year until I finally got the one that I presently have. I had to go and buy an induction hotplate. Whoever is putting these things together, their quality control people are not doing a very good job. The range is wonderful but the experience was terrible. After paying so much money for a range and then have to deal with so much drama with it, I wouldn’t do it again. My son is building a new house and I told him to not get into a Viking stove.

Our Viking range is an older one and has got black porcelain. I dont like that and I rather it be all stainless. Weve gotten some things replaced on it such as the black cover on the range top. Right now, the door springs are broken and the techs are coming tomorrow to fix them. It took way too long to order the parts. I called in June and I still dont have an oven. I have the professional series and I thought it would have been bigger. But I got just a regular sized cookie sheet and it almost scraped the walls of the oven because of the way they have the handles on the edges. I have to get rid of that now and get smaller ones.

Before we purchased a range from Viking Ranges, my husband knew about the product and liked it. It was due to the companys name and because we liked the look of their product, that we went with them. We got the fridge, the oven, and the range. The range that we got is good. We havent had any issues yet with it. Weve just started using it about a month ago because we have just moved into the house which was previously under construction. For the last month, the range has been working fine.However, I surely wont ever buy a Viking product again because Ive tried to get through to Customer Service to tell them that I have a problem with my fridge, was on the phone for 40 minutes, and spoke to five different people, but I never got anywhere. So, Im not happy with Viking. Moreover, nobody in the area where we live in Toledo, Ohio, which is not a small city, will service and fix Viking products because of the experience that theyve had with the company. So, I have to go an hour away to get somebody to come in.

My family has Viking range for a while and Ive also been using it. I like its quality. I received the professional series, and the only downside was that I didn’t like that there are pre-heat indicators, its not very intuitive. Other than that, its a great range.

Im a plumber and used to install Viking Ranges and the like. I got a Viking Range and I like its elevation burners. I like Viking and Ill recommend it. However, I didn’t like the way they treated me at the Viking dealership. I bought the range in 2014 and on paper, it has six years warranty but when I called Viking, they told me it has only three years.

The Viking range is a quality product but we had a very rough start with it. We got a $10,000 range and its not a cheap item by any chance. But the handle on the small oven door was not mounted properly. It was crooked. And then, the igniter on both ovens didnt work properly. One oven didnt work at all. It would get hot once and then, wouldnt, and would turn off. And the other oven would click, click, click a whole bunch of times every time it went on an on-off cycle. So were not too thrilled. They should do a better job inspecting and testing the product and shouldnt be delivering defective items. In the Vikings website, their request for help is broken. I went in the customer support area and requested help. It triggered an automated email that told me that they were going to look into my question and respond soon. I also got a second email that was an error, that said some other email was undeliverable. And then, I never heard back. So Im guessing that the email was my request going to some support on the Viking side and for some reason, it didnt go through. It was a fiasco. When I told the vendor who sold us the oven of the problem, they were quick to respond. They gave me the name of the local repair guy who provides support for Viking. They were scheduled to come within a couple of days but they didnt come, call or follow up. So a week later, I called them and they sent somebody but didnt fix it. They ordered a part, and two weeks later, theyve never called us back. So I had to call them back. I escalated and they sent somebody who was sharp. He had to adjust the igniter. It wasnt sparking close enough to the burner so the burner wasnt lighting up.To make the long story short, the salesperson at the store should have called us and followed up to make sure our problem got fixed but never did. They did not even check that the range was delivered. Then the repair people dropped the ball and never followed up with us. So it took us almost a month from when it was delivered to when we were able to use the oven. Other than that, everything is working fine. We love the Viking range. Its a very nice stove and the cooktop is great. Its nice to work with and hopefully will last a long time. Were happy with it but their support system is pretty badly broken.

I used Viking previously since they had a good name before and I went with them again. But the quality of the fridge that I purchased from them this time is very bad. It breaks down a lot and the temperature doesn’t work properly in any manner. Also, the space is not very friendly and its so small inside, even though its a big fridge. I called Viking and the reps asked me to register my model, and if I had an issue theyd send a service company to fix the fridge. But my refrigerator only has one-year warranty, so that’s really bad because it breaks down so much.

We were looking for counter-depth refrigerator design and there werent many options out there but Viking has one. On Monday, we actually contacted the store where we purchased the Viking refrigerator to let them know its having some trouble and to check the temperature because our freezer is over freezing. We adjusted the temperature and its still over freezing. We have a lot of frost in the freezer. My husband was to get back with the rep after we had adjusted the temperature. They said that they were gonna send someone out and have that checked for us so well have to call them back and have them schedule someone.

My previous range was also a Viking, when I went to replace I looked at a number of different models and ended up with another Viking. Love the range. The only issue is that the burners aren’t sealed so it difficult to clean.

I inherited the Viking Range on the house that we bought. Its great and the convection feature in the oven is nice, except that it does some weird things. The electronic igniters sometimes will just keep clicking even after the burner is lit. The technician said it happens when its wet or when its more humid. Ive never ever had that happen before and with Viking being top-of-the-line, I would not expect that. Still, Viking is durable and it looks nice too.

Bottom freezer floor has 1/2 of frozen ice. Bottom of refrigerator leaks all over wooden floor which is now ruined. Had nothing but problems with this refrigerator from day one. Dont buy a Viking product ever! Dont know what to do at this point. Any suggestions? Can it be fixed? Is it worth trying to fix if possible? Need someones help!

Oven has worked well but today...an hour into the cleaning cycle, POP! The interior glass cracked. I would expect heater elements to wear out, convection fan to quit. But the glass thats a bit odd and scary. Now gonna dig through boxes of papers to find if it is still under warranty and if not if the door is even still available. A lot of money spent on this oven, hope door doesnt make an entire replacement necessary.

We recently remodeled our kitchen and purchased a full set of Viking appliances. They were installed in early November 2016. Shortly after install our wall oven started getting an F3 error (totally out of commission). We called Viking and waited more than a week for a response. Once I spoke with the repairman, he said, Im not sure why Viking provided you with my contact info. I dont support your area. Were on the Eastside of Seattle in between 7 large metropolitan areas. This happened two more times before we actually got connected with a repair company that supported Viking and our area. The repair company came out, and had to order two parts. The parts took more than 2 weeks to order so consequently we had no oven for the holidays. Two weeks after the parts were installed, the same issue (error code F3) happened again (completely out of commission).Again, called Viking; no response. Called the repair company that helped previously (they are great, btw) and they came out and now ordered the same 2 parts and have to wait until 2/23 for them to be delivered (today is 2/14). I asked Viking about what happens next. They said, they are not sure why Im upset with them... They have to go through this process for the warranty. After they reinstall these parts for a second time and if the error comes back, then they may consider extending our warranty. They may consider? What about replacing the oven for one that actually works? How long are we supposed to live without an oven. They dont care. Moral of the story; dont buy Viking. Not worth the money and they provide terrible customer service.

We had a Sub-Zero at our last house and we didnt need to go to that level for this house because of how long well probably be in it, and Viking was our next choice after Sub-Zero. I was gonna go buy a refrigerator thermometer cause I feel like the fridge part is not cooling as much as it seems. In the last three or four days, it seemed like when I got the milk out, it doesnt seem cold. But it doesnt seem like anything is spoiling, so its not that severe. Other than that, it seems fine.

Every time I open the drawer, theres too much ice in the ice bin and it would spill out all over the floor. Viking is saying that it’s the design flaw and they wont send anybody out to look at it. Im not happy about it at all. I’ve had it for a year now and it was still under the warranty period although it has since expired. We designed the whole cabinetry around the fridge and I don’t wanna just swap it out. That would not be a great result but I am worried. Otherwise, it’s a good fridge and I like it. It has a nice base and it does what it supposed to do. It looks good and it works. There’s a special temperature drawer in the bottom, which is kinda cool, but it’s nothing I really use.

I love the quality of Viking Ranges. My husband had a restaurant before so we had some of their products. We picked it because there’s no electronic stuff. It’s very simple. We tried different stoves and they have electronic components in them and they went bad quickly. On the last one we had, the little plastic with all the stuff that they have where they push the button burned. So, we got fed up with it. Our favorite feature so far with our Viking is the burners. You can put four pots and pans, big ones at a time, and have enough space to cook without having to move anything. Also, the lady who helped us at the dealer was super nice. Not only did she know what she was talking about when we asked for stuff, she showed us a couple of them. Viking is worth the money that youre spending on it.

I have renovated and used this Viking Ranges in 6 homes. Not only are they amazing, I believe they help sell the house as well. I enclosed a picture showing the matching dishwasher that I used in my current home. It is equally amazing and most of all quiet.

My experience with Viking has always been good. When I rebuilt a house ten years ago, I filled it with Viking stuff. My kitchen was 40 feet long, so it was cramped full of everything Viking made. And then I built another house down here in Palm Springs and filled it with Viking stuff too. The representatives at the Viking dealer were the best. Ive never seen any appliance company operate like they do. My Viking ranges quality is top notch. I like the different things I can do with it - bake, bake convection, convection. I also like the ease where I can control the flames on the stove top. Its a new generation and the flame goes way down now. In the past, it wasnt as adjustable but its really good now.

Viking Range have had the reputation for quite a few years and we had looked at various ranges and Viking Range fall under the affordable price range. I expected the best quality from it when I bought it and its good because it didnt have a lot of electronics and would last me a lifetime, but our first range experience did not go so well. I was very disappointed its oven died after about a year and a half. I was glad I had an extended warranty on it because otherwise, it wouldnt have been covered at all and I wouldve been out the entire amount. But after nine service calls, it could not be repaired. Viking then replaced it with a new model because the model of our first range wasnt available anymore. Since then, the stove we have now has been working fine. Weve had it for about a year and a half now. The variety of the temperature using grade on it is the best about it. I can get down to a nice low simmer.

We worked with the person that our builder referred and he was really nice and helped us out. We purchased the Viking refrigerator as we like its look. We then picked out other Viking products to go with it. However, the refrigerator has leaking problems and I’ve been waiting for about two weeks now to get any sort of service from Viking. It’s been really awful. They only have one person in the Des Moines area who services the product, and when the rep called to set something up, she was really rude and refused to service my refrigerator. So now, it’s supposed to be with the regional manager and I keep calling back every day and nobody calls me back. Its a very poor, runty service with Viking.

I have the old Viking Professional series range and I really like that the oven is hot and the burner is very strong. I also use the broiler a lot for cooking. The power of the stove is very important to me. I changed the old one because the fire doesnt start anymore. I chose a different series since I wanted to have a five-burner, however, it is not as good as the old one. I cant believe Viking used rubber for some of the parts and it melted and fell off, even though its only been two months. I called the dealer and they ordered the parts for me. Hopefully, it will go back in. Right now, the grate wobbles since theres no rubber underneath to prevent it from scratching.The materials used for making the grate is cast-iron material which is very hard to clean. Anything that touches it leaves marks. Also, after cooking, theres a fan to cool off, but it goes on for a very long time. Next is that the oven takes much longer to cook. If Im making a chicken for one hour, I have to add 10 more minutes and it doesnt reach the temperature that it promised. Another is the knobs. Theyre metal so they turn very hot and burn me. Also, the print for the temperature and the off and on came off from the rubber. I have had the old range for 10 years, but I have never seen such bad quality printing. It doesnt look like it has been properly done. Hopefully, these knobs will last better. There are a lot of flaws with this series and since its a stove, I cant return it. But if people are looking for temperature similar to a strong fire on a stove, then this Viking range is good.

The Dishwasher door broke within 5 month. The dishwasher does not clean well and has a musty smell. Stove grate is chipped and rusting within 5 months. I am not happy. With the quality of your product for the price I paid I thought it would be better.

The last one I had was a Viking Range. We had it for 18 years and it finally kept locking and wouldnt open so we couldnt keep it because it was really a nightmare. The company that sold me the oven at the store were responsive but they said they didnt service them. They gave me the numbers of some Viking dealers and nobody called me back. I kept contacting Viking directly and it took a long time. Finally I had to call the dealer back and say, “Look, you gotta help me here.” And they did. They found me somebody to service within the area. It was great but Viking itself is hard to access. They need to be more user-friendly. Getting treatment for the one that was broken and wouldn’t open was impossible. We got a new one because it was the only thing that fit into the space that we have on short notice because I was giving a party for about a hundred people. However, I wanted something that was easier to clean and the stove top is awkward to clean. Im getting to the point where I care less about aesthetics anymore but convenience.

I had a Viking Range that I bought 25 years ago. I finally used it up and got a new one. I like the way the lights in the new one work a little better and the simmer setting. And I like that the burner pans are sealed. With my previous unit, there was a drip tray underneath that we had to keep cleaning all the time. The improvements are nice. I use my stove like a restaurant does and it has never broken down. Also, mine runs on propane and they lasted over 20 years. I dont know another brand that can do that.

We were redoing a building and looked for faucets and stuff at Ferguson, so we saw the Viking product there. We heard a lot of good things about Viking and we like their style and stuff. We like the refrigerator that we got from them. Its size and all its shelves are my favorite parts of the refrigerator. It has the filter and it can make ice cubes. The only thing not in our refrigerator is the water dispenser, you cant get a glass of water from it. But the stove is what we fell in love with first. When we had problems with it, the guy that Ferguson sent was great.

We like the look of the Viking professional series, but there are some reliability issues. We’ve had two service calls in just over a year which made me a little concerned. The first service call happened when the unit didn’t have a fan, so it was overheating, and the thermostat kept cutting off and shutting down the stove oven. Then the second time was when the control panel that drove the gas valve for the main oven and the igniter for the broiler both acted up. We were unable to use the main oven for about three weeks. They had to get some parts, then came back, and fixed the issues.