In 2007, when we had our hood installed, we thought the contractor installed it wrong because we could not get the waffle plates out to clean. A service technician was ready willing and able to come and take the whole thing apart, but thank God I also called another technician who came first and said that the motor was installed correctly but that there was something wrong with the design and the filters were not able to come out. I called Viking and they sent one of their technicians. This guy sat on the stove and told me to look carefully. He said, You have to punch in this side while pulling down and shake it around a lot.Needless to say, that idiot was out of my home in a flash. I had not yet paid for all of our appliances with the retailer: Viking 6-burner stove, two Bosch dishwashers, one Subzero fridge, one Subzero freezer, etc. A big bill. Eventually, a Viking big shot came to our home and redesigned pieces so that the filters could drop out easily. Customer service on the phone had asked me why I needed to take the filters out so often. Hello? I cook. Hate Viking. Today, June 5, 2013, the hood which has been turning on its own for a month with minimum heat blew. Wish me luck. Have to make one of many calls. Oh, and the burners in the oven had been replaced 3 years ago and I was told that I use my oven a lot, NOT. The burners cost over $1,000 to replace. Hate Viking.

Viking had a real good reputation and it’s considerably more expensive than others so we expected a lot more from it. But right now, were on the fence about it. We found out the range was damaged when it was installed and we had the local vendor, AllSouth, come out and look at it to see what the deal was. They said it could be fixed and it could be 5,000. But even if we replaced it, they were somewhat reluctant to say they feel safe with the internal portion of the gas part of it. That made us still somewhat reluctant to use it.They handed it off to Viking and Viking did not call us back so we had to call them and they apologized. They said they were sorry the other guy didnt call us back and that they have cameras that look at the production process so it couldn’t have been on their part. But the end result is we paid almost $7,200 for the range and its damaged. Im not real happy with Viking and I was real disappointed with them. If I had to do it over again, I would not go with them. Its been somewhat of an uphill battle with Viking and AllSouth and were hoping that it will be rectified.

Im very disappointed about the service department. This problem started in December and until now it is not solved. They ordered the wrong parts 3 times. Executive Appliance say that Viking kept sending the wrong parts. I lost a lot of money throwing away spoiled food and at this point I really need to be compensated for that and I dont believe that this fridge is going to be fixed. It should be replaced.

We were pleased with the Viking oven and microwave in our other house so we wanted a stove with a black face on it when we build our new house. We’ve only been using it for about a month and a half but we have no issues, we are delighted and it worked out well. Being able to cook with gas is nice. You can control the heat and with the grill on the top with six burners, you can cook a lot. One burner also has a higher BTU on it which is nice. We bought it from Ferguson in the town we lived in. The Viking dealer has a good reputation and known for its bath and kitchen showroom. We didnt hesitate to go to them when we wanted to pick out the appliances. It was a good experience, delivery was on time and they did exactly what they said they were going to do. Registering on the website was easy. We looked at the serial and model number which I got off the stove and the instruction booklet.

I ordered from Viking Ranges online and they held the appliances for us for six months since we were remodeling. It was delivered from Texas to Minnesota and it took five business days. My other commercial ovens have an all seamless steel top but this one has shiny black, which is harder to keep clean than the others. Still, we’re very happy with the quality of Viking Ranges.

We wanted a commercial stove for our upscale dream home. So we settled on a VIKING 6 burner/griddle stove with a double oven. The quality of the oven is poor at best. The doors dont line up and close properly and the oven has had to have all the igniters replaced within the first couple of years. The small oven makes a god awful noise when it ignites. Now the igniter module on the stove seems to have gone. It’s nearly impossible to use the simmer on all the stove top burners as they just dont stay lit. Dont waste your hard earned money on Viking!!!

My husband’s a contractor and Viking was his choice. He had clients that had put them in their homes multiple times and he, for whatever reason, liked them. I’m very happy with the Viking appliances but I wish I could keep the fingerprints off my refrigerator. And I had done without for so long, I’m just so happy with the stovetop I have. Also, I love having the six burners of the gas range.However, there was a complete lack of follow up from our salesperson. It was worse than bad, if that’s possible. We had a horrible fire in October [Novato, CA brush fire, October 2017] and maybe my sales rep somewhat got evacuated for a week from his home. That’s a really bad thing but someone should’ve been there to take care of his clients while he was out. And we didn’t have any kind of customer service prior to that and even after that and there were delays. So I called his boss and they compensated us on something. I will never buy anything from Viking again. I love my appliances but I am sorry that was who I purchased them from.

We bought a 6 burners, 36 Brigade gas range a year ago. After 6 months one of the door hinges got really loose and the glass on the door started to slide sideways. We called an authorized repair company to come and assess the problem. The decision was to replace the door, hinges, glass so they ordered a new door assembly. After 2 months they brought the door but it was a Viking range door and with a different liner color. They ordered it again and 4 months later they brought the exact same door! I dont know how they identify the parts but its obvious that the Brigade door does not exist. We have not used the oven for 6 months. It is scandalous to pay so much and not only to get a bad product but bad service too.

I like the reputation of Viking. I purchased a refrigerator-freezer from them but then it came without the leveling package at the bottom. Furthermore, it doesnt make ice and it makes a weird “boing” noise when I open the freezer door. Also, the door on the freezer got scratched when the men came to put my cabinets in. That’s being replaced under the 90-day cosmetic warranty. But in the meantime, I asked them to put the grill on the front of the refrigerator down at the bottom. However, the guy who was installing the cabinet said that he couldnt because my leveling package isnt there. Their techs are coming out to put it in, and that’s gonna be quite an ordeal ‘cause it’s gonna take three men to stand it on its side and put it the leveling package. Also, Im not happy with this issue because I’m gonna have to sign a waiver telling them I won’t sue them if my floor gets damaged.Furthermore, the people who are dealing with the warranty issue regarding the door and the leveling package kept asking me who delivered my refrigerator. So, the people who delivered it to me knew that the leveling package wasnt there and didnt say a word to me. I wouldnt have known had I not had cabinets built around the refrigerator. Nevertheless, the refrigerator-freezer works very well, except with not making ice.

Theres a drawer in my Viking refrigerator and it was broken right after the first couple of days I used that. Also, when I called Viking for warranty on oven, fireplace, and the refrigerator, they couldn’t even help me to find the serial number. The reps were extremely impatient and they even sighed on the phone. For a $400 refrigerator, Im okay with that but not for a $10,000 one. And then, once the technician arrived, they checked the serial number and it was completely a different place than what the reps told me. Up to now, I still havent received my the part for the drawer. The technician said he will order the part and it has been a month since then. I don’t like Viking at all.

We owned a Viking before in a prior home. We felt it was certainly well-built, had quality, and was reliable so we wanted to do that again. I like the ProChill Temperature Management that they put in their refrigerators. It seems to maintain the cooling and temperature so appropriately that the food stays good for a long time. So we’re happy with the way it works. Also, their team went efficiently and the installation was adequate. However, we didn’t like the fact that we couldn’t get the refrigerator fully clad in stainless steel. We had to go out and get panels. And since they’ve been installed, those panels vibrate and make noise and we don’t know how to fix that. But we’d still recommend it, theyre above average.

I have an AMAZING new kitchen so I wanted top of the line appliances to go in it. I purchased a Viking double wall oven and it was installed 1/2011. Since that time, the Control Board has been replaced TWICE BEFORE THE WARRANTY EXPIRED. It has gone bad AGAIN and it is going to cost over $1000 to repair. I called Viking and they will do nothing about it, even considering the history. I am very disappointed in this product.

Weve had a very poor experience with our Viking. I had to return it to the store twice and then ultimately replace it with a different brand altogether. Most of the issues stem from a true ignition type igniter which is how the Vikings operate. So, when you set it to cook, it goes tick, tick, tick, and then lights itself up. But then, it shuts down. Also, to maintain temperature every few minutes, it tick, tick, ticks and fires up again. Once it comes up to temperature, it has clanging sounds. It also has an extremely loud fan that runs constantly the moment you turn the oven on. That was what we sought to fix via a replacement of the unit. The first one we received had a miscut piece in the air vent at the back. At first, they serviced it and said it was probably a defective fan. So, we swapped it with a brand-new one and it had the same problem. It cooks fine but its loud. My wife is a gourmet chef and she can appreciate the higher quality of things. Shes much happier with the LG that we ended up getting versus the Viking.

I called up Bill Smith Appliances and ordered the Viking refrigerator because my Samsung fridge had died. I knew what I wanted. I looked it up online and it was perfect. Bill Smith Appliances was awesome and the delivery guys were great as well as the quality of my Viking refrigerator. It is wonderful and I am very pleased with it. I like all the shelves and how adjustable they are. I can also adjust the little cold zone drawer in the bottom and the temperature specifically there. I love the Viking fridge and I would definitely buy another. I like the looks of it. It goes great in my kitchen and it is beautiful but I just hope it lasts more than two years.

I always wanted a Viking Range. I love it and its quality is really good. I love to cook and I enjoy every aspect of the range. Plus, the team at the Viking dealer was good.

I’ve been using Viking for many years. The dealer was great and I had a pleasant experience. I have their range, hood and dishwasher. I like the overall quality of the range. I like that you have so much control over the gas. You can go very low and very high. Its also beautiful, very simple and masculine, and that’s what I love about it. I’m very happy with Viking.

I have owned my Viking oven for 13 years. I purchased the oven because of the Viking name and quality. Unfortunately, I have had 3 costly repairs and I am now faced with a fourth repair after a self-cleaning cycle broke the oven lock. The trouble is compounded by the fact that I cannot finding a repair person in the area willing to help. I have contacted 2 companies that have said they would call me with info about repair and neither has returned a call. Disappointed to now have 4 costly repairs on a very expensive appliance.

Im a previous owner of a Viking range and Ive always had them. I actually wanted a Wolf, because Ive had a Wolf too, and it works a little bit better for me than Viking but I went with the Viking because I wanted a white stove and Wolf doesn’t make a white one. I did a whole house remodel and bought $70,000 worth of appliances from an appliance store that’s a Viking dealer. I had a very good experience there and everyone has been great.However, Im very disappointed with the Viking range and they’ve already changed it for me once. Tim from Viking has been incredibly generous and he offered to give me the new stove. It came but one of the ovens is not working again and theyre trying to change some parts now. The ovens don’t get calibrated and they don’t seal, which was the problem with my last stove, and they try to fix it multiple times. The new one needs to have major amounts of repairs on them again and Im hoping they can actually get it right. I love the look of it, but Ive had nothing but grief. Still, I would like Viking to know that I do appreciate how well they’ve handled all the problems with it. At least they’ve been very honorable about keeping their word on trying to make things right. The stove is $15,000, big, and a dual convection 60 inches. And I also don’t understand why it stains so easily. I wish I knew a better way of keeping it clean. I use my stove every single day, multiple times a day, and Im a neat freak. When they picked up the last stove, there were these stains and some splattering that went into the black part under the actual surface. If I don’t wipe it immediately, it gets glued on. When I got the new stove, I cleaned it immediately, but the towel I was using to clean left a mark on the actual caps of the stove. So its a Catch-22 where I want to clean up but then I really cant because it leaves a different kind of mark. I would love to have someone call me and let me know how to take care of it the proper way because the rep doesn’t know either.

When we bought the house, it was a new construction. Apple Homes has been building since the Truman administration and we went with the quality and reputation of the builder. Ive had a number of different houses and appliances like Wolf, Thermador, Sub-Zero and LG. The appliances I was really satisfied with was Wolf but Ive always wanted Viking. Then this house had Viking and one of the considerations when we bought it was having the appliances we liked.We had used the Viking range for almost a year and then it freaked everybody out during a dinner party, because as my girlfriend opened it up, the door literally came off in her hand and when she let down, it hit the floor pretty hard. The range is a Professional and it has a heavy door. It was lucky it didnt land on her foot as the door couldve broken it. There was only one service tech in this area and that’s who came out and put the door on. He also said that when it was installed, it may not have had the door adjusted right because it was bent and it fell out. From what Apple Homes told me, the installer was Viking-approved because they got it from whoever could sell Viking. Yet they did it incorrectly so its like damned if you do and youre damned if you dont.Plus, weve had problems with the Viking refrigerator too. The ice machine goes everywhere when we use it and it doesnt click off. Its just poor design. I even thought it was a Professional but the service person told us it was actually another manufacturer that did that particular model for Viking. It wasnt really a Viking. Thats very misleading and I wasnt aware of that.The service cost us $100 because when the service person came out, they said he couldnt find our warranty online and we couldnt find copies either. We had sent all the registration and we dated it from when we first moved in. So we got it again from the builder and refilled it out. However, the service guy did say that Viking might reimburse the $100 service call fee. This happened just right after our first year and Im not sure but I think appliances got more than a one-year warranty. I hope so, for something that expensive. Hopefully it wont have any other issues because we like the way it cooks. We loved the stove and we wouldve recommended it until the door fell off. When that happened, we hated it.

Range came with griddle not working and oven not working. Griddle was repaired, but still waiting for oven to be fixed, months later. Very disappointed after spending $9900. When we called up last week, we were told to wait, that it takes a while.

We went to a home remodeling show and we liked the way Viking Ranges looked. Aside from that, it was a pro stove with a high performance. We were buying a whole kitchen worth of appliances and the guy that helped us at the Viking dealer was very helpful in picking out all the different models and various other things we wanted to get. He had some good ideas and suggestions about things, so it was all good. We love the quality of the range but the oven igniters kept turning off by themselves, so we had to do a warranty claim. I called Viking directly and they had someone out. Half an hour later, he was done. The igniters were off location and the guy bent them. He knew what he was doing and he also pointed out that one of the four rubber mounting buttons was missing on the grill tops. He told us to call Viking and they would send us a new one for free. He did more than what he was supposed to do. The experience with Viking was all positive and if you can afford it, you should get it.

I have a friend who is an appliance repairman and he helped me decide what I was gonna purchase for my new kitchen. I had heard of Viking before and he recommended them. I like the look of the stove that I got from them. I also like its quality, which is great. There’s no comparison between my Viking oven and the one that I had in the past, as Ive never had anything of this quality before. The sturdiness of the range is my favorite feature. In addition, the burners are all very accurate and I like the way they burn. I would tell friends to go ahead and buy a Viking range.

My wife has always loved Viking so I started looking for it. We bought a Viking refrigerator and we love it. We like how big and beautiful it is. We’ve even named it Big Mo. We did have a problem with shipping it but Vikings customer service came out and took care of everything so everythings been wonderful.

The quality of the Viking refrigerator is not great. One year later, I’m buying a new refrigerator. But I wouldnt buy the same one again. The ice machine is frustrating and at times, it makes loud strange noises. And the freezer often frosts over. I reached out to Viking and they said there was nothing more they could do.

We were replacing our old Thermador and I assumed Viking was a fairly good product. I like the look of them but I’m a little disappointed. It is not very good and I would tell others to rethink their decision to buy one. My oven has been installed for two months and I have had repairmen here for the last two months as well. Hinges on the oven were bent. They finally came and fixed that. But they had to get the feet for the oven because they didn’t have them when they installed the oven. Now, I’m having a problem with my burners. It has taken me two visits and they’re still not fixed. And every time they come out, there is a time period in between of two weeks. Then the repairman was telling me today that it is going to take probably another two weeks. When he came out previously, he seemed to have been of the forethought that what he was being told was not gonna fix it. And yet, he was still told to come out here and do it. So he came out here and did he was told but it still didn’t work. Now, they have to order all new burners. Its just ongoing after two months. It’s been a roundabout, circular motion here with this whole thing. I was very angry to begin with but now, I don’t even know anymore. It’s two months and $10,000, and I haven’t really even used the oven. Viking also needs to be more responsive. Initially, they kept calling to ask if everything was good and I kept saying no. It was great that they called but then it wavered and petered out. Viking has dropped off as far as calling to see if anything has been done and now, it’s me dealing with the repair people.

The installers didnt convert my unit from natural gas to propane. And that caused a lot of problems for us and the oven. The oven produced a lot of soot on the backsplash and that led to me calling about it. And then they discovered that it hasn’t been converted the right way. Though Viking did not install it, they ended up replacing the unit. Since then, its been just fine. My builder was involved in the negotiations to get a new one. I dont know how Viking responded to that request but I got a new one and I didnt pay for it. And before it came into my house, it has been converted. We like it, and it seems to be working. Im relatively pleased with the product itself.

Shortly after posting we received a call from Viking asking for the repair estimates from the service company, which we shared. Viking replied that due to the age of the appliances (5 years) they are not able to help. Viking was once a great American brand that created superior appliances. For the premium price, buyers could feel confident in the the quality of their purchase and the companys customer service. Unfortunately that is no longer the case. Viking is aware of the flaws with some of their products, especially the refrigerators (as is evidenced by the sheer number of complaints on this site alone about the same issue), yet they refuse to stand behind their products. Despite my hopes that I would be able to report that Viking did the right thing and repaired what is clearly a design flaw affecting many, unfortunately I cannot. It would be extremely easy for them to resolve this issue, but they choose not to. Instead, Viking prefers to erode customer trust in their products, service and their brand. I am sad to report that the Viking of today is no longer the company it once was. My only advice to anyone considering a Viking appliance or a full Viking kitchen is: buyer beware. Read the reviews on this site and others carefully.

We researched Viking and Wolf, and we decided to go with Viking. The sales rep at Best Buy kind of talked us into it when we went and started pricing out and looking at all the different merchandise. Then when we heard that we could get a 5% cashback by purchasing them, that was the determining factor. The look of our Viking range is stunning. We love how it cooks everything evenly. We bought the range and we bought the French wall oven. We like both of them. Weve been trying to clean the wall oven and we are a little confused on that because you put water because it’s a steam clean, and it’s just different than what were used to how an oven cleans. My husband put some water in it and then turns it on to self-cleaning. It just didnt clean as much as we thought. We bought the hood, the range, the wall oven, the microwave and we have been waiting six months for a fridge and freezer that we purchased as well. But I left a message this morning because I have not received any of my rebates when I went online and did all that. I called at 9:00 and I chose mountain time because we live in Colorado, and they said that they were closed, but it was almost nine oclock and I havent heard anything back. They have not returned my phone call, too.

My Viking refrigerator is leaking on my hardwood floor. I bought it about five years ago and the LED lighting is nice. However, Im trying to get it fixed and its been a challenge finding people in Alabama that knows how to fix it. Im frustrated right now.

Hi. We purchased Viking side by side refrigerator in 2006 and since then the door wont shut tight. We been calling Viking company in regards with this problem and the technician said it was just a loose screws but never get it right since day one. We are so disappointed with this product because we pay too much for it. So I would never be a repeat customer ever with Viking Appliances. They are expensive and they are just a bunch of sneaky people telling you that their products are good. No way that we are getting Vikings appliances.

We still have the Viking range in our house in California. We really like it so we ended up buying Viking for all of our appliances. We have the oven, the fridge, the dishwasher and the microwave. My father and mother bought the range and they came back happy besides spending almost $20,000 on the appliances. The range was bought a couple of months ago and then we set it up two weeks ago and just tested it. I love the overall quality of the range. It is very good and I feel like it is more commercial than household because everything is so big though not as big in the inside. But other than that, it is perfect and it cooks everything faster. I would recommend it.

I bought my Viking refrigerator from AJ Madison and they were very nice and very helpful. They answered a lot of questions I had and I was extremely happy with them. I liked Vikings looks and professional-grade. The quality is okay, but there was an issue. There was a dent in one of the refrigerator doors. Im trying to get that thing sorted out but its still not been resolved. Ive been emailing service at Viking and its been almost three weeks but its still not been taken care of. After spending $12,000 on a refrigerator, I would expect a little more response.

I like my Viking refrigerator. Its a good-quality refrigerator. When it got delivered, there was a piece of plastic wrapped around the motor inside of it. There was no problem getting someone out here to work on it. They came out really quick. Also, whenever I had an issue with it, I went online and I was helped out and pointed in the right direction very quickly.

I had a Viking range 20 years ago. I was looking for a new gas range with certain features and Viking filled the spot. So far, I love the quality of the range that we received from Viking. I like that it’s simple, very direct, and does what it says it’s gonna do. I turn it on and off, and there are no hidden electronics to mess up. It has worked ever since we set it up, so it’s great. Also, I absolutely love the broiler. But any time that people buy something online and it’s being shipped from New York, nobody gives them a date on when their product is going to arrive and there’s a bit of tension that goes on with that. In this case, our product arrived two weeks later than what we were promised, so there was some angst with that. But scheduling was the only issue that we had and other than that, the people that I talked to were very nice and polite.

In 2012 Viking replaced another Viking refrigerator that was only 3 years old. The compressor failed in both units within two years. They had to field modify some fixes to the freezer and ice maker in both units. It has been a complete nightmare dealing with Viking and would not recommend Viking refrigerators to anyone.

Purchasing the Viking refrigerator was good and the dealer gave me a good price. The dealer was top-notch. I like that the fridge makes a lot of ice. Id recommend Viking.

I had seen some Viking refrigerators in friends’ houses and I like the aesthetic. I got my own Viking refrigerator and we got it from Abt in Chicago. While we had a run-in with Abt towards the end in regards to how they went about declaring undeclared costs, it has nothing to do with Viking. Still, the refrigerator is expensive so it better be good quality. My favorite feature is its capacity. We have a small issue with the icemaker but Viking had been quite responsive in getting somebody out to repair it. Overall, the Viking refrigerator has been great.

We replaced our previous Viking Refrigerator, with model VC5B5483. The unit continues to give us problems, just as the previous Viking did. The freezer side continually has frost issues, and 3 times since we purchased, the temperature spikes high and we have to discard hundreds of dollars of frozen items. We have no confidence in this Viking and have Viking in the entire kitchen including: range, range top, compactor, dishwasher. We spent another $10K on this Viking and expect it be fixed or replaced. We could have gone with Sub Zero, but stuck with Viking, as we like the look. Hopefully this can be resolved, quickly. Thank you.

I saw the Viking refrigerator in the store and I liked the way it looked. I liked the way the handles were. It pretty much had straight lines. Weve had it for a couple of months now and we love everything about it. It’s the first time weve had a bottom freezer. Before, we had a side-to-side which my wife and I both hated. Because with the side-to-side, at least at the time that we had it, you couldnt even get a pizza a box in there. Although there was an issue with the trim kit that we got, I cannot brag enough about Viking. When I called to report that problem, they put me in touch with the right person right from the very beginning. I took pictures of it and sent it to them then they looked at it and got right back to me. They said, “Guess what? You found something we didn’t know about. We actually have a problem with the manufacturing and so we’ll get it corrected. He said they would get another one sent right out to me and he did. Even after I got it, I got a phone call, following up, to make sure that we got it. They could not have been better.

I've had this fridge for nearly 11 years and have had no problems. Because I love to cook, it's great to have such a large fridge which easily holds enough food for whatever I want.

Only two refrigerators would fit in my kitchen. One was Sub-Zero and I wasn’t in love with it. The other was Viking. It has more room at the top and I like it a lot.

I wish I had read these reviews before I bought my brand new Viking refrigerator this year. Here is an excerpt from my letter to the editor of Consumer Reports Shop Smart Magazine about Viking. They had a piece in their latest October 2012 issue on recalled dangerous products and the Viking refrigerator is among the top 10 and clearly verifies the companys lack of responsibility.Letter to Editor: I wanted to thank you for your recent coverage on the top 10 Dangerous Recalled Products and the companies that are in the Hall of Shame. I am a very dissatisfied Viking customer and was an owner of the refrigerator that was on recall. The fridge was recalled because of faulty and dangerous door hinges. Viking replaced the hinges and then soon after, the replacement parts themselves were on recall! The Viking recall center called me to offer me a new fridge at 50% off. I took them up on the offer because my fridge was over 10 years old and is a built-in. I thought it would be nice to have a new fridge that would be similar to the old one and fit into the built-in space in my kitchen. I got the new fridge in February of this year and have constantly had problems with it overheating and spoiling my food. I have had it repaired many times under the warranty but it continues to have the same problems. The Viking techs seem to be at a loss as to how to permanently fix it and have now been slow in getting back to me. I continue to have a fridge that I cannot count on and a company that I cannot count on either. I have had to purchase a small dorm-size fridge to put in my high-end kitchen right next to my high-end Viking fridge that doesnt work properly. I was not surprised and somewhat relieved to see the article in your magazine about Viking. I now know that I am dealing with a company that fails to report defective products and continues to produce defective products. The lack of responsibility that this company shows to their customers and to the consumer is appalling and they deserve to be in the Hall of Shame. I am writing to their President and CEO and am enclosing a copy of your article in my letter. Thank you again for looking out for the consumer.

My Viking refrigerator is of excellent quality. I like the functionality and the design. The efficient use of space has been my favorite.

I’ve known about Viking Ranges for a long time and I like the brand. When I bought my range, the representatives were terrific and very helpful. They were also prompt with the delivery, so I was very happy. The range I have is exceptional. I like everything about it including its appearance and the way it cooks.

I had my stove about 10 years...broiler burner doesnt turn on, could not control flame in front left burner - it flamed out. Viking said I should replace valve, about $100 - that didnt work. Then they said it was an outdated stove for parts. I removed orig. valve and cleaned it with brake cleaner spray - works perfect. Cost? $3.00. Broiler still doesnt work. I give up...never again with Viking.

We bought a new house and all the appliances in it were from Viking. A lot of our friends with high-end homes also have either Viking, Sub-Zero or Wolf, and a lot of them are getting serviced. I also had a lot of problems with the first refrigerator, and when I would call up Viking, people picked up right away. Carters Appliances, one of their authorized repair contractors, came out to service, and they were awesome and super-nice, and came out right away. They had to come out a bunch, but they were great.However, we had to throw out about $800 worth of food because the problems happened three or four different times. They had to change the motherboard in the ref. Then the bottom of the refrigerator, where the coils are, kept freezing. The ref also had a problem where there was so much ice, so the coils got pushed into the plastic, then the ice started melting, and all the food had a smell to it. It was frustrating to deal with Viking about this, but they did replace the ref. They gave me a new one, and thats been perfect. I like the pizza box storage on the bottom.

We liked the bulkier look of the hood that went with the Viking range and we couldnt find that particular hood in any other brand. We also wanted all of the appliances to be the same brand. We got the range and so far, the quality is good. I also like the griddle part of it. Its nice to have that option rather than having a toaster if Im heating up small things.

The Viking range I have is really, really good so far. And my wife would probably say that the oven is what she liked best. It works great. We set it and it does its job. The dealers were friendly and very knowledgeable. Everything went well. With the exception of Pacific Sales that sold them to us, they were the worst people in the history of mankind. But Viking itself was great.

Viking, you SUCK. 3+ months with a $3,000+ fridge that was delivered broken and all the local warranty reps you outsource to are saying is Viking switched its distributor two times so you will have to wait longer? How about some lemon laws here. I called Viking directly and the brain dead receptionists can not get me to the right person. Why? Because they cant fathom why someone with a California phone number lives in Texas. Gee, if you want to be elite Viking, you might want to consider that your customers have multiple homes in other areas. I regret buying a Viking Dishwasher (POS does not even have heated dry), Viking Range (delivered broken), Viking Microwave (over priced Kitchen Aid) and Viking D3 Fridge (Broken on Delivery). I have yet to get a customer service rep to call me back. No one is empowered to make a decision. I will be buying Wolf/SubZero next time.

Over the years I’ve always wanted to get a Viking range. We moved back to America about five years ago and I went to remodel the kitchen, and that’s when I purchased one. The look is very nice. There’s a couple of quirks on it ‘cause when it came, the knobs were all put in the wrong thing. I didn’t know what was going on when we turned the stove on. I couldn’t understand why we couldn’t turn it smoothly from one adjustment to the other. We came to find out that the back of these knobs were put on wrong. So when the service guy came out, he looked at it and changed the knobs. As far as working with the Viking people, they’ve been very good and the service is top-notch.One of the things Ive noticed is its difficult to see the numbering on the Viking oven on what you want to set it to since its chrome and it is very shiny. When we turn the oven on to 350, we can’t tell when the light goes on or off when it becomes 350. We wait for five minutes and it should be there. We’re trying to get a little external temperature thing to put on there. Other than that, it’s really nice and it gets hot really fast. We like it a lot.

I had a Viking at my previous home. I just like their product and the commercial aspect of it. The first one I had was the open burner kind of thing and all steel. With the new range, I like the way it cooks and the little LED light thing thats underneath that you can actually see the knobs that illuminate it. Compared to the old range I had that had a softer side and could easily be scratched at the back, this new one has a softer cushion and it doesnt mark like the first. The only shortcoming was my experience with the Viking dealer. I like the range and if I had just gotten it from someone else, it would have been a whole lot better. Everything did not happen like it was supposed to. The salesperson neglected to schedule the installers so I had appliances sitting in my kitchen for three days uninstalled. I went to that store so many times prior to them doing the delivery because I had such a bad feeling it wasn’t going to go right and I was right. But theyre the only game in town and I was trying to buy local instead of ordering it on the internet.

I cannot seem to get my range repaired and no one at Viking seems to care. Six weeks out and no action taken. When I use the oven, the face plate holding the knobs heats up so bad you cannot touch them. Viking repair said they may install a blower behind the plate to expel the heat but after six weeks, I am about to give up. Seems to be a major design flaw to me. I sure learned a lesson about Viking. Beware.

We got Viking since its locally available in an emergency situation. I like the quick heating time, the surface plates, and the oven temperature of our range. However, we called out the local retailer as the flame seemed to do a lot of fluttering and we didnt know why. Thats a little bit of a bother to us and theyre coming out this week. We think itll be just an adjustment, but right now, its kinda come down.

Our service technician says our Viking range is leaking gas from a valve. Viking says they no longer manufacture the forty dollar part and we must buy an entire new range! Ridiculous. Our previous service technician told us that he no longer services Viking because parts are often not available or never ship after ordering. It seems Viking treats their ranges, and their customers, as disposable.

I just moved in to a brand new house that had a Viking Range. I like the range except that its really hard to clean because it has all kinds of cracks and crevices and its hard to get food debris out of it.

Viking Ranges price was attractive and it made me pick them over its competitors. But I’ve had some issues with my range. When they delivered the range, the back burner wasn’t working. I could smell the gas but the fire wouldnt come on and neither of the stoves worked so there was no power going to the stove. They had to replace some circuit in there, and they had to order the part for the back part to do it. My griddle was also brown-looking but I figured that once I cleaned it, it would be okay. I was just on the website last night looking up how to clean and season the griddle the first use. And so, I did everything with the vinegar and then I did the warm soap and water and I did the oil too. But it still looks brown and yucky. I looked up the ones online and they didn’t look like mine looked. There’s a licensed Viking guy seen to fix stuff and he’s coming out tomorrow to fix the back burner so I’m gonna have to ask him if it’s supposed to look like that. The ranges quality is not what I expected and Im a little concerned because I want the stuff to work when I get it and not have to have things fixed. Everyone at the Viking dealership has been nice in telling me that I gotta go through the warranty and they said that if it continues to have issues, I have to have three service calls before they would even look into replacing it. And it sounds a lot of hassle for a brand that’s almost $10000.

My wife and I just replaced our Viking side by side with a Sub Zero side by side. Boy what a difference. During the warranty period the service tech was out to our house about once per month. The Ice Maker didnt work in that it dripped water into the ice tray and formed long hanging icicles which made it almost impossible to open the ice drawer. The screw mechanism that forced the ice into the ice crusher would fail on a regular basis so we could never use our machine for crushed ice. The rubber seals on the doors began cracking early on preventing a tight door closure. The plastic drawers and shelves began cracking as well. Since almost all of them began cracking at the same time this was more of a poor materials issue than a one time problem. The machine has only one compressor which cools the freezer. There is a fan between the freezer and refrigerator that blows cold air from the freezer to the refrigerator to keep it cool. This means that everything on the top two shelves of the refrigerator were usually frozen. The compressor failed and since the freezer and refrigerator were on the same compressor we lost both. The control panel on top of the machine was basically useless in that it had a useless bar led graph rather than a digital numerical display to give you a relative estimate of the coldness setting in the freezer. When we replaced this Viking with a Sub Zero it was like being reborn. All of the design issues we suffered with the Viking are absent in the Sub Zero, including the single compressor issue. The Sub Zero has two compressors, one for the refrigerator and one for the freezer which are isolated from one another. The Sub Zero has easy to use numerical controls to independently set the freezer and refrigerator temperatures to a resolution of one degree, air filters to remove Ethylene gasses produced by stored vegetables, an internal on/off switch to power up/down the machine for maintenance or cleaning, and it has what looks to be a reliable ice maker and water dispenser design. The other issue we had problems with is that it is difficult if not impossible to find a Viking certified appliance repair company when you live in a remote area. The closest Viking certified repair company was 100 miles away. This creates huge problems, especially when the warranty expires.

We purchased all new Viking Appliances from Pacific Sales in Santa Barbara. Within 1 year we threw out the Viking dishwasher and replaced it with a Bosch. Within 5 years we had about a dozen services on the Viking built-in refrigerator due to leaking water and icing up in the freezer. We are extremely disappointed with Viking products. We spent about $1500 on the dishwasher and $7,300 on the refrigerator. I would strongly discourage anyone from buying Viking products. We are about to buy a new refrigerator and it certainly will NOT be a Viking and we will not be buying our refrigerator from Pacific Sales due to their lack of customer support. Not only that but when Pacific Sales originally delivered the appliances their truck smashed a wall in our entry driveway. It took us a couple of months and many complaints to multiple levels of management to get them to fix the wall - and after all of our efforts they would only pay for half of the damages.

We had built a house in Texas and it had Viking appliances in there. We love our Viking range so far. It consistently works. Our experience with Viking has been great and weve had very positive interactions with them.

We purchased a gas 48 inch Viking, 6 burner, 1 griddle range from a Viking Range Certified Kitchen company. In the first 3 years, under warranty, it was serviced 3 times for overheating and shutting off after 40 minutes at 400+ degrees. After the warranty lapsed, we had a 4th service call with estimated parts and repair at (00 for hinges. We were told the hinges were not holding the door to create a strong enough seal within the oven and the heat fried the control module. We contacted Viking Range, who agreed the hinges were a manufacturing defect and replaced the hinges. Six months later, using the oven at 450 degrees for 30 minutes-- it shuts off and the ignition spark went off (sparking but not catching for about 30 minutes until we had to pull the huge oven away from the wall and unplug it). Another service call, another $900 to explain why the oven overheats-- this time saying the seal on the door isnt trapping heat and the heat is again reaching the control module. This oven is defective, we have never been able to use it above 450, which is why I bought it in the first place. It was a $9,000 stove with a $2000 vent hood and over $3000 has been spent in under 5 years to maintain it. Viking Range will not claim responsibility for what we know to clearly be a faulty unit.

Updated on 11/10/2021: I was prompted to respond to a previous review “privately” and feel my response should be “public” so I am requesting that this be linked to that previous complaint or minimally be made public as Viking’s public response was a deflection. The claim that it’s been sent to their escalation team is false as I have already been told by their in-house reps it’s been “escalated” for a the past week. Transparency is a good thing.Thank you for your response. After 9 months and numerous eta postponements I have been working with representatives within Viking aka Middleby Residential and have been told that our order was already expedited to your escalation team as of Tuesday November 9, 2021. In addition to speaking and emailing your internal representatives I have left a voice mail for Kevin ** -Viking President at ** to no avail. As of this evening 11/10/21 I have been emailed to direct all further inquires and questions to my local (NC) appliance dealer. Hmmm????? What??? I have filed formal complaints with BBB as well as this forum of ConsumerAffairs. I have also been contacted by Mississippi’s state Attorney Generals office today at 5:30 PM EST to provide them with more documentation. Which I will gather and forward tomorrow 11/11/21 -no problem.The issue at hand is: I AGREE WITH YOU that because of the upside down and unprecedented supply chain disruption the world has limped through the past two years demand is up and supply is down. Where we part is: y’all should be clear and truthful with your valued customers. Good grief we love your slate blues and your apple reds and would partner with you unflinchingly but when you deflect and push off candidness with punting etas month to month to month ENOUGH IS ENOUGH. You’ve had my $36,343.96 for 9 months and are asking to hold it without delivering for 10-11 or more months. 3 out 6 appliances I have received are defective or damaged and I’d like to have to parts expedited to the repairman you’ve scheduled.Be clear with your customers. Stop taking new orders on refrigeration products if you can’t fulfill them. Work on your current paid in full orders and field the questions your customers have. We’re all in this together. Quit hiding behind the retail and supply chain layers. Total looking forward to hearing from your escalation team personally. Make it a conference call and loop everyone in. Viking has all my contact information… I know Kevin ** Viking President does for sure.Original Review: We purchased a suite of 8 kitchen appliances from an authorized Viking dealer in Feb. 2021. Viking aka Middleby Residential requires customers to sign a contract acknowledging 16-20 week turnaround and payment in full. We complied knowing it would take longer than the stated eta due to the pandemic and unsettled supply chain as well as paid $36k in full at time of order. After 6 months of waiting I started to press for delivery so our contractors could wrap up our kitchen remodel. At the end of Sept (8 months later) I received 6 of the 8 Viking components and three (3) of them were defective or damaged; the built-in oven has a defective exterior cooling fan, the exhaust vent has a defective speed control knob and we forgave the dented side panel on the dishwasher as it is hidden (although it appeared to be damaged before packaging for shipment).The real problem is the non-delivery of the 36 5 series refrigerator and 18 7 series freezer. After many emails and phone calls this past week I spoke with a Viking inside rep (Hannah W) today and she conveyed Viking is unable to source grill kits for their entire 5 series refrigeration line and has no information on availability for the parts needed for the entire 7 series line of refrigeration. This is basically what we suspected since June and had been given vague excuses and phantom etas that came and went every 4 weeks. I have tried to email Kevin ** Vikings president without success so today I left a voicemail for him at ** with my contact information as he needs to hear his customers concerns first hand.How is it that this manufacturer can continue to place orders and demand payment in full on products they know they cannot supply?? Is this not deceit?? I have asked Viking to stop selling their refrigeration until all previous paid orders are completed. I have asked that they suspend their advertising of these units while knowing they do not have materials on hand to complete. I have also asked that they stop requiring 100% upfront payment knowing they cannot fulfill these orders and are basically able to use their customers cash as interest free loans.I have filed a grievance with the BBB and the state of Mississippis Attorney General Lynn Fitchs office stating the above issues. Had Viking been upfront in the beginning and honest about availability, adjusted their payment policies to reflect the uncertain supply capabilities and provided repair parts for defective shipped appliances this would have felt more like a partnership instead of a grab and go sales deal.

Same problem as the rest with ignitor constantly running. They replaced one on warranty and here we go again at the cost of over 300. You can almost buy a new and different stove for a few dollars more than the coming repair bill. If there was a recall on the ignitor, they sure didnt contact me of the problem. My wife hates it. She wishes she spent the money towards a new car.

I purchased this Viking Electric Range 30 with Induction Cooktop in August 2014 as display model. I was told by the salesman that it had a full warranty. We also discussed with a Viking rep who was there setting up other models and he indicated the benefits of the range. In January the left burners quit working and there was a flash code for the burners. I called Viking to inquire about the warranty and found the unit was registered to another person who bought it 1 year earlier. I did not know it was pre-owned and would not have purchased it if it was. From the Viking customer service rep I learned it had a history of two repair calls including a replaced control board ($800.00 part cost). The code on the induction top indicated that it may be a generator board (there is one for each side) with a part cost of about $1200.00. They also indicated it was out of warranty. I have talked to the store, Viking techs, independent service tech and there has been no resolution to my issue. The code has changed since the initial event. Since there seems to be a need for a second module, is this a problem with this model or is this one a lemon. Viking did have a 5 year limited warranty on the induction top and modules in the past this but no longer true. I would like a resolution to this issue.

Before the start of our home construction, we asked our developer what appliances theyre going to have. They mentioned they were going to do a Viking Range. I did a bit of research and I thought the Viking would be sufficient. However, we were concerned with the first problem that we had. We had the range on August 28 and we noticed around Thanksgiving that the pilot light struggles into lighting when the oven would go out. It would make a lot of clicking sounds, and surely thereafter, it went out. Unfortunately, we didn’t fill out the warranty certificate at that time. We just moved into our new home. So immediately, we filled out the warranty and called Viking and their customer service team was extremely helpful. Their rep immediately put in the claim to the local service vendor. But the local service vendor was really, really slow. One, their availability to even come out here and look at the range, and then from that moment they identified the problem, they said they needed a new part and we didn’t hear anything from them for a week. We called back to ask the status of the new part, and they said that it’s still in order. At that point, I called Viking and asked if they can help and they expedited the process on their end. It took about a month and a half to get our range from the time it went out to the time that it was operational again. I did not fault Viking because they were very responsive. It was the local service providers which resulted in the delays. Overall, Viking is a good quality and very durable appliance.

Like many of the reviews here, our Viking French Door fridge was a lemon and so is the new one that showed up after 6 months of service calls and spoiled food. I have now heard from a service person and the appliance delivery men that I am not alone in my issues, which are detailed by many other reviews here. I have wasted 16+ hours of my life talking to Viking and waiting for service calls. Not to mention the $100s of lost due to spoiled food from the freezing in the back of the fridge. The fact that ice spills out onto the floor every time I open the freezer is a design flaw I could have lived with, but this is unacceptable. Built my entire kitchen around this fridge and now I need to figure out how to replace it. Do yourself a favor - the reviews are true - dont buy this fridge. Viking knows its refrigerator is defective, but keep selling it.

Viking DDSF036 SS Counter depth side x side. The door was opened on the fridge side and one of the glass shelves shattered into little pieces. I called Viking to replace the shelf, no problem. Now 2 months later after my credit card was charged months ago and jerking me around they are telling me that they cant make or get the shelf. Needless to say, I will NEVER buy another Viking Appliance again. Now I have to go out and buy a new fridge because this part isnt available anywhere and YES I have tried everywhere to find it.

When I shut the freezer door of the Viking refrigerator, it hangs up about a half an inch on one side and then I gotta slam it in. Its also overheating. Then every time I open the freezer drawer, the ice bin flips out on the floor, it goes backward. The machine rubs on the top of the ice because the ice bin is full and so the ice flips out. Now Ive got to open the door very carefully so I dont get ice on the floor because my floor is not in yet. But if I normally pull the door, it would do that. Viking could have designed this a little bit better.I called the retailer, Freds Appliance, immediately for repair and they said theyd get somebody out. A week passed and nobody called so I called again. The guy asked if somebody called me and I said no. He said that hed get right on it. Then another few days passed and we finally got a call. The people are not coming out till the 28th so Im dealing with the door being crappy. Im not happy that I paid a lot of money -- cause I bought the fridge, the oven, the dishwasher, the microwave, the icemaker, the range from Viking and then I gotta deal with this. Its not fair because Ive just had it for two weeks.

When it was time to replace my range, I went with Viking because the other brands gave me a hard time. The rest of the range worked, when I got it, except for the infrared broiler. So, I registered with Viking and they sent service techs from R&E Appliance who were able to take care of the problem right away. It was a little disappointing that the range needed new parts right away. Other than that, the range has been working ever since it was repaired. I love the quality of the range and I like the way the lights light up across that I can see my knobs. Then the burners are on high right away when I turn them on, so I don’t have to fiddle to get them on high because they usually don’t cook low. Also, things roll out of the oven easily, so you’re not fighting against trying to pull it out.

The unit I purchased had a dent in the front door and I got it for a discount at Lowes. It was a really good price. A year later, it has stopped cooling. Lowes told me when I bought it that even though it was cosmetically damaged, itd be under factory warranty. Viking sent a repairman out because they acknowledged the warranty. When they were at my house, they said, It was damaged in shipping and you have to call Lowes.” So I called the warranty company and they said “You bought it on sale from Lowes. Therefore, it’s as is.” Then I said, “I wouldnt have bought the refrigerator for $6,000 if I thought it was not under warranty.” So they said, “You’re beat.” And Lowe’s said, “You’re beat ‘cause you bought it at a discount.” So I had to buy a Sub-Zero. Neither company helped me. Needless to say, I don’t have confidence in either Lowes or Viking. I wasted $6,000 in one year. I lost the $6,000 and then I paid $12,000 for the Sub-Zero. So, I paid $18,000 really for the fridge. I tried to fight it, and I tried to argue with them, and tried to ask everybody that I could for help. Viking doesnt stand behind their product and they wont help you through a crisis.

Everybody knows about Viking Ranges and Ive heard theyre pretty good appliances. However, Ive got a problem with the one I received. It came with a warming shelf that does not come down to the right angle. And the customer service kept telling me thats the way the shelf was made. Its been frustrating to try to get this one issue resolved. Then I get lots of calls from the customer service wanting surveys done. But I never get calls from the people that needed to fix the range. They should follow up with me and fix the problem. Overall, the product is good but the customer service isnt.

We purchased a brand new house in March and because of COVID, we only moved our things in and we just stayed at our other home in the woods for a couple of months. When I went to use the dishwasher in May, it didnt work. I called for a service call, and each time that I would call, it would be a month-long wait. I had my three adult children here for a little while, and working from home, it was three meals a day. I would call Viking and leave messages and people wouldn’t call me back. When someone came, they said they fixed it and left. I started the dishwasher that night, and it did not work. That was on a Friday.I called again on a Monday and the service department was supposed to be contacted or they would come contact us. That took another month and then that fix also did not work. After that, it was more calls and more waiting at least a month for having an appointment. The whole process went on for many months and I was really frustrated. I never had one working here until this last visit a couple weeks ago and all I can say is it’s repaired now. For my other home where I have an old Viking dishwasher that needs to be replaced now after 20 years, its not gonna be Viking.

I’ve had previous experience with Viking and I know its quality so I chose it over others. I like that the Viking refrigerator has more space but I had to return the original one that I purchased and get the same model. Its got an error code and it stopped cooling. It was still within the 14-day window that they gave me so I chose to replace it rather than repair. I had a great purchasing experience with the team at Pacific Sales. However, when the delivery was supposed to take place with the first refrigerator, there was a reschedule. And I was not notified promptly. So, I had to make arrangements and then cancel them. With the second delivery, with the replacement unit, the same thing happened. I know they subcontract the delivery and it wasn’t a very positive experience. I was just trying to work something out with the salesperson because this was a big hassle - from the delivery, to the unit breaking down, to all that. So, he tried to do the best, gave us a gift certificate for $50, but we were not very encouraged. One mistake is fine, but twice and then a bad refrigerator. But there are always bad apples. So, Im not judging the whole line because of one unit. It’s got a simple design and I still find it reliable.

I’ve owned my Viking range for about month now and so far, its been good. The dealer who I got it from did a very good job. The model of my range is appealing and I like that it’s gas.

I had a Viking range when I lived in Southern California for 20 years and couldnt kill the thing. Initially, I purchased it for status. It looked so great in my house. With a culinary background, I quickly found out that this range was amazing. It performed. I moved and could not take it with me. We finally built our forever home and one of the requirements was that I bring that Viking back. I have a whole Viking kitchen. The window in the range in the oven part of it is not the same as it used to be. This seems like it needs some kind of gasket around it. I sometimes see steam between the glass. I was told thats normal but it wasnt like that on my other range. But all in all, it works really well. I love it. I had a GE in another home and it was like junk. You couldnt clean it. It’d scratch. I took the air filters out and washed them. They fell apart the first time. You dont get that with Viking. It is a lot more money but you get what you pay for. I tell people if youre going to invest in appliances for your house, this is the way to go. Its everything you need and Viking stands behind their product.

I used to have a Viking oven so I trusted Viking and that was why I bought the Viking range. My husband ordered it and everything was smooth. The range is a great product but the stove-top is heavy. I clean it after I cook but once I touch the water on that, it gets rusted easily. But that’s the only thing I don’t like. If I purchase the next one, I’m going to buy something thats easy to take care of.

I spoke to Build.com and then they said that Viking is good and people are very happy with it. They didnt offer the other brand that I was looking for. But some people were saying after your guarantee expired, youre not gonna be able to use Viking and that they dont come out and fix the refrigerator. But I like the refrigerator. I wanted it to be a little bigger, but its still fine. I like it because if I leave the refrigerator open, it makes a noise if the door was not closed properly. I tried to register my equipment online because they were saying theres a rebate. I completed the rebate and sent it a couple of months ago but I have not received any rebate yet. Even so, the interaction with the customer service was good. I would recommend Viking Refrigerators to others. As matter of fact, Im in the process of building another home and Ill definitely buy a Viking again.

When I bought the house, a Viking range was already here. I had to have a repair done on it and they quickly put me in touch with the service repair person in my area. They seem very professional. The repair person then came out and replaced the door because it’s not shutting correctly. He then told me to use the self-clean feature because that would warp the door and burn off the electricals. The quality of this range is good overall, and the big gas burner in the middle is my favorite.

Viking is very well known and their products are very stylish. I had one before and I decided to get a range from them. I bought it from Elite Appliance and the guy there was very enthusiastic. But once I paid, I was had a hard time getting updates on the delivery date. Another thing was the range was too expensive. Other than that, the design of the range fits my kitchen and my cooking style. I do quite a bit of stir-frying so a high BTU range helps quite a bit. I also like the amount of flame that comes out. Its really nice.

We had Viking Ranges in our previous home that we sold and my wife wanted another one so we bought one for this new home. We had phoned what we wanted to the Viking dealer we worked with. There are a little bit different ones he wanted us to buy but we told him we wanted what we saw online that they have for $4,999. Once we told him that he looked it up and that was what we got. Its quality is excellent and we really like it. They changed the top where the burners are so they’re a little bit easier to clean. We like the way the stove cooks and its oven. We are happy with it.

I bought my home 2 1/2 yrs ago with a really beautiful kitchen. All appliances are Viking and the agent kept telling me they are the best products on the market.We have the two drawer pull out dishwashers. From the time we bought the house they do not clean anything properly. I have had technicians out various times, some telling us that cascade powder doesnt work and we must use gel capsules. Even if we wash the dishes thoroughly before they dont come out clean. I need them to work as they match everything in my kitchen.My viking microwave also doesnt work properly so I just use it to reheat. This house was remodelled around 5 yrs ago and from the time we moved in it was terrible. Who needs to clean dishes thoroughly before putting them in the dishwasher to find them still marked when you take them out. My daughter has the same crockery set and has a cheap dishwasher and hers come out spotless. Please someone help me as I need everything to match in my kitchen. Viking service are a waste of time and money. Thanks.

Viking makes a professional line of stoves that are great for a home kitchen. You can cook using large pots, grill, have a convection oven, etc. I love the variation of btus for the burners. They have a large selection of stove and drop-in stovetops to choose from and they are built in the United States.

I never used the oven and the first time I used it blow. I call the service center in Mexico and they send a supposed technician to fix it. He charges me 2000 USD. The next thing is that he leave the oven working with no interior light and the door with a lot of scratches. Then the oven worked for 20 min and it blows again and in the blow it make a short circuit in the microwave oven so now I have a completely destroyed oven and no microwave. I call the service and they say that they dont know me and the technician is dead. Honestly I will never buy a Viking in my whole life - is a cheap product.

We like the looks of the Viking Range and what it offered, with the double-oven feature as the favorite. We didn’t realize it had the light-up feature on the knob and its a nice little touch. We also like all the burner space. Plus, I feel very good about its quality. It’s a good product and we’re very pleased with it, so far.

Bought a brand newly built house with all new Viking appliances. The first week we owned the house, the doors on the appliance needed to be repaired. Then we had an electric short due to the range needing to be required. Approximately after 1 month of ownership, the defroster in the freezer died causing the refrigerator to shut down. We had to manually defrost the freezer every day for over a week before we had a functioning refrigerator. In August, 6 months after installation, the lights in the freezer stopped working. 3 months later, 4 service calls later, we were told the lights couldnt be repaired. Even heard the Viking tech tell the service guy on the phone there was nothing more he could do. Oh yeah, sometime between August and Nov, the ice maker died. So we have a very expensive attractive piece of garbage that isnt as good as our LG that was less than 1/3 the cost. We would like a refund in order to purchase a different appliance but do not expect that. A replacement is being requested.

I like Viking ranges style and quality. My favorite is its cooking surface I ordered it online through Appliance Connection and the site was easy to use. I would recommend Viking.

Horrible dishwasher. A yard hose would do a better job. The top tray was never stable so I threw it out! Now we have only the bottom tray. Sometimes I literally have to start and restart up to 7 times for the cycle to catch. Btw, Viking refrigerator works exception but the clear hard plastic interior trays/covers cracked every three months. After the third time they replaced the butter cover, meat cover, etc. I was advised they would no longer honor the warranty. Redic company!

I sent in a big complaint to Viking and I’m getting very poor service. I spent $25,000 on a new suite of Viking and had it installed by a professional and several things went wrong. The first thing, I had a 700 series range top and the Downdraft. When we got them, there was a gap between the back of the Downdraft and the back of the range top so I called my retailer Appliance Works and they were excellent in everything we did. I said, “Isn’t there a trim or something like that?” He goes, ”Well, let me call my district sales manager.” He did that and then he said, “Oh, yeah. You need a trim piece.” So we got an installer here which I paid money for. I had to wait a week and a half and I had to pay for it to have that trim sent to me. We got the back trim and the installer started to install it. Then it stuck out an inch longer than the sides of the range top. I said, “This doesn’t look right.” So I called them back and he called back the district sales manager and the district sales manager said, “Oh, yeah. There’s side trim that goes with that. I had the installer come back again so I paid more money for an installer every time the man showed up. Then I got the side trim and he fixed it. We had to cut it off because of the of the configuration. Ive incurred another $300 to bring the installers back to do the trimming. It was not an easy task to install these range tops and all of these, especially the Downdraft, and the instructions were very vague. We’ve finished a brand-new renovation so then we hooked up the dishwasher and it didn’t work. There was an “error code 02” flashing. Nowhere in any of the brochures or online does it say what the hell error code 02 means. E02. The system was giving me a code of something wrong and there was no way to determine what that error was. So I called my retail manager back again and they said, “Oh yeah. E02 means there’s a lack of water supply. I said, “Lack of water supply? That doesn’t make sense.” I had to call the installer back again and it had been twice because they were trying to figure out what was going on and they weren’t sure what it would look like. It was starting to work then it would shut off and the error code was last. He took the front panel off and the darn hose that drives the water to the washer that was installed by the manufacturer was bent. It’s a reinforced hose with metal in it and the purpose of the metal is so that it doesn’t bend easily. However, when it does bend, then it’s a permanent kink and it restricts the water to flow. What had happened was the hose was too long and somebody forced it into the receptacle that you have to hook to when you install the water. The hose was bent therefore there was a lack of water supply. We had to cut that off, installed it, and the dishwasher works fine now. Then, I got a service call in on another issue. When I was checking the washer out, a lot of times I’d press the P and nothing would happen and the codes wouldn’t work. It wouldn’t come up and give me an option whether I wanted it on quick wash or extra duty wash or cleaning. So I called the customer service and said all of these to the Viking customer service. Another issue was that he referred it to the people here in Salisbury as a service center. I don’t want to work with these people because I gave them the option of buying Viking through them. They were charging me $3,000 more and charging me for every nut and bolt they thought they would need to install it so I went elsewhere. So I called back my retailer and he said he’ll put another service order and I have yet to hear about that warranty schedule being done. Third issue, I went to register these stuff and everything worked fine. But I tried to register the dishwasher and it said, “Well, you can’t register. Your numbers are invalid.” So I called Viking and the lady was nice and she went, “Oh, you have to add a 1 to your model number in order to register.” I said, “Really. That’s nice to know. Can you do that for me?” She said, “Yes. But if I register it, you can’t see it on your account.” The whole purpose of registering this stuff is that if you have warranty work, people can go look and see what’s going on, that it’s a bona fide, the date of sale, and all that other stuff. But if you register it over the phone, then it’s not on my account and unless you ask for it specifically through customer service, you can’t verify that this system was purchased through Viking on a certain date. I went back and registered with adding the 1 so there’s a glitch in the IT system there. Then I tried to register my Downdraft and I can’t do it even though it’s covered on their site. I called back Viking service and they said, “That’s right. We can register the Downdraft on the system. You can’t. But we can register it for you.” And I said, “Yeah. Let me ask you this. If you register it for me, I’ll bet you I can’t see it on my account. Is that correct?” They replied, “Yup. That’s right.” I sent all of these to Viking customer service and sent a long letter that went over each of those things and all the details. After three weeks, I had heard nothing. Two days after I had sent the initial e-mail, I sent a note back to customer service, “Can you at least acknowledge receipt of my e-mail about these problems?” They replied, “Yup. We got it. Upper-level management is looking at it and will get back to you.” After about two and a half weeks, I called back and the first lady I talked to said, “I’ll look into it and I’ll call you back.” She never called me back after two days so I called again and I got a hold of a young man who was very helpful to a point. Within that day, he provided information back and said it’s been passed to the district sales manager for action. I said, “Well, I didn’t ask for reimbursement but I did tell you that I had spent over $500 in additional charges to have this stuff installed and fixed. Because of these issues, I’m still waiting for warranty work and not to mention your other problems with IT, so I’d really like a response from you all.” The only response that I’ve received to date is that they’ve passed the information on to the district sales manager who has had this action for three weeks and I haven’t heard a thing from her. The retailer which is up in Easton, Maryland, said they have continual problems with this district sales manager. She never returns the calls. She’s had the action when the second trim kit was ordered back to the stove again. He passed her the action and said, “Look. You need to do something with this customer.” I had never heard anything from her about reimbursing me for the money Ive already spent to pay for the trim kit or doing something to acknowledge the fact that I had had serious problems with this $25,000 set and I haven’t even used it yet. I don’t know what the status is but this district sales manager is not helping Viking image whatsoever.

We originally had a Northland refrigerator and it had a single, swing-out door. We started looking for another ref and we decided to go with a ref with double doors. I opened every two-door, swing-out model and looked at the trays, shelves, drawers, and guides, and how well these were made and fitted. Compared to their competitors, Viking had the product with the best custom interior and guides for drawers and shelves, and they were hands down above all the other ones that we saw on the market. Also, our experience with the dealer was excellent. They do a nice job and we buy a lot of appliances from them. The ref we got from them is nice and we like it. It keeps our food cold and frozen the way its supposed to and everything is operating the way we expected, so were happy with it. We like the double doors too. Buy from Viking. They do their homework well.

My husband has always liked Viking. I replaced all of my appliances at my previous house three years ago because I also like the quality and the reliability. However, when I bought my first set of Viking appliances there was an issue with the dishwasher. It came without the kick plate. I had to communicate many times with the people at Pacific Sales and I ended up going through Viking directly to get the parts that I needed. It was really a great big headache. This time, there was an issue with the newest appliance which was the Viking stand-alone oven range. The door to the oven was not closing properly. I tried to get Pacific Sales to rectify the situation and I ended up going again directly through Viking because Pacific Sales is incapable of good service.My favorite feature of the Viking range is the easy way that it cleans on the top which has the little magnetic burner covers. I’m very OCD so it’s very nice to be able to take that all off, clean it really well, put it all back together, and it still looks like brand-new. I really love my appliances. Somebody tried to talk to me into Thermador and I said that Im going to stick with the Viking because I like them.

I originally had a Thermador, but I was looking at Consumer Reports and the ratings, and the next best one I saw was the Viking. It was a little less expensive than the Thermador, so I went with them. I liked that they have professional-grade appliances, so I purchased from an online dealer, appliancesconnection.com. I got the Viking dishwasher, fridge and stove on a package deal. I live in California and the appliances came from across the United States, so it took a couple of weeks to get them. At that time, I was in Spain and my house is under construction, so that didnt matter to me very much. When I received the items, the front part of the dishwasher was damaged. I contacted Viking to let them know. I spoke with a reps but the interactions I had with them were so-so. I said that I wanted to keep the dishwasher, but I asked them if I could have a new faceplate put on. They said yes, but they kept giving me the runaround for a couple of months. They said that the appliance would be coming from overseas, which wasnt true because it is manufactured in the United States. Also, the refrigerator lights already went out, so I need to call them and let them know to have them come and repair it. In addition, the dishwasher keeps leaking from the door. But other than a few little problems that I had, everything has been great. I love the oven and the stove works great. I like Vikings products and I would tell people to order them.

If you are considering a Viking appliance RUN away as fast as you can! This is the 3rd built in refrigerator/freezer I’ve had installed and what a nightmare it’s been working with the Viking company! Awful to say the least. This 3rd built in was installed 5 years ago and now both voltage boards have died. The serviceman just told me that one of the boards, the main one that runs everything, is on back order! Oh how I’ve been down this road before with Viking when they installed the 2nd piece of crap that did the exact same thing but only after 2 months of having it installed. It took over 3 months of pulling my hair out before I had a refrigerator/freezer that worked. Because that same board was on back order and they didn’t know when it would be available and because it was under warranty I demanded a new refrigerator/freezer as that’s why a 3rd one was installed. I wrote the company explaining all the problems and grief I went through and asked for an extended warranty. I received a letter from Viking telling how sorry they were about all the problems but SORRY we cannot extend the warranty. I received NO compensation from this ** hole of a company! They truly DON’T care about their customers!!! Run I say, RUN. Can’t wait to see how long it will take before I have a working refrigerator/freezer again!

The refrigerator appeared to be nicely made, and it had a very nice exterior finish and design. It also had a good price point relative to other built-in fridges and a very nice incentive plan in effect when we made the purchase. I went from a freezer combo to this 42-inch side-by-side refrigerator. I love opening a smaller door whenever I go into the refrigerator. I really like the interior lighting and the space at the very bottom which allows you to put in a full pizza pie or deep-dish thing in there. Even though its a very shallow fridge, its got a fairly open spot at the very bottom, which I like a lot. All the bins seem to be very nicely made. Im pretty happy with the fridge. The only issue I have with the freezer is that the cold air from the freezer compartment coming into the refrigerator comes in at one spot at the top. So things next to that will have a tendency to freeze, especially if something warm is put somewhere else in the fridge.I bought the Viking refrigerator from Best Buy and they were helpful. They had difficulties in the delivery mostly because of supply shortages and also in terms of getting here in the time frame that my association allows. The biggest issue I had was that they didnt install the refrigerator properly. They never screwed it in. They left about a 3/4-inch gap above the fridge in the cabinets. I went online and figured out how to jack it up, which I did, and leveled it and screwed it in. So all looks great now. But I did most of the installation myself because the guys didnt know how to do it. It didnt bother me that much because I didnt pay a separate installation fee. But it would have been more helpful if they told me the truth that they arent gonna install it and I should hire someone to do it.

We purchase all Viking kitchen appliances. Every item ref, range, dishwasher and latest microwave had immediate service issues. We have still to get a working microwave now - seven months and still waiting. Do not consider Viking in your remodeling. The appliance only look good... absolute junk with a service department ready to say nothing and do nothing. Save yourselves the nightmare, buy anything else.

This is the worst refrigerator that Ive ever purchased. We ordered all of our Viking appliances while our kitchen was being remodeled. It arrived on February of this year, when our new kitchen remodel was finished. After delivery, I saw that the refrigerator doors were not parallel to each other. From then on I kept on calling them so they could fix it. They finally fixed it but then again the freezer started frosting very badly. So I called them again, after 2 weeks I received the new part and they finally came and installed a new part for freezer. So now my refrigerator started frosting again. I keep telling them that this refrigerator needs to be exchanged but they just keep sending me a technician to come fix it. They cant. I made a big mistake getting the Viking refrigerator.

Ive known Viking from many years ago in the food service business. I wasn’t going with the Viking Refrigerator, but with the Viking cooktop. Both appliances came as a package deal and the sales pitch was one item would be free, so it was easier for me to do that. I would have never gone with Viking for my refrigeration purchase. I’ve been using the refrigerator for about a month now and it appears very sturdy and I feel its gonna last. It also appears to do a great job to have the room that I thought it did for its size. I also like the digital controls on top that tells me what’s going onPeople have to understand the options that come with their Viking Refrigerator, like the ice maker versus non-ice maker, down to if they have water filtration for access to waterspouts. Viking is really there when you’re looking at the quality. On the other hand, Viking is not sitting extremely well with me on the customer service side. I had the direct vent and it hasn’t worked since day one. After three months, they finally decided to replace it. I saved my money for a very long time for those items and they are the biggest expense Ive ever made on appliances. It was quite depressing knowing that Viking didn’t stand by some of their equipment. So, be cautious.

My wife liked the style as well as the lights of the Viking Refrigerator and the salesman in the store recommended it. Their customer service was also the best. The only thing were not crazy about is the ice maker. Its got the arm but I dont know if its done on sensors where it doesnt overflow and doesnt really fill the refrigerator in. But then Viking is great and we love it.

Viking is overpriced garbage. The larger oven bottom metal has warped badly. The stove top burners are hard to auto light. The middle griddle has had a temperature control problem since new and now barely heats up. The fridge/freezer condensation drip pan on the bottom overflows every other month. I believe this is because they tried to not use an electric heater for evaporation to save electricity but it is an energy pig anyways. I changed the ice maker which now works fine because it isnt made by Viking. The through the door ice dispenser has never worked consistently even after being replaced. The hood is okay but is a ** to clean properly. An appliance repairman told me Kitchen Aid is much better quality and the parts are cheaper but more reliable.

My son had everything Viking in his house and my wife wanted a Viking range for a long time but we couldn’t afford it until we retired. I cook breakfast on it and I like that when we cook in the oven, we dont feel the heat at all. When we baked in our old oven, it would heat the whole kitchen up. Our Viking range works beautifully and the lady who sold it to us was good. We also got a free dishwasher with the range and a bunch of other Viking stuff. We got a Viking microwave as well because its exactly like the Sharp microwave. The only difference is they put Viking on it. We’re happy with it and it’s very good. I use that more than I use the stove.

I paid over 5K for this American-made range (ordered March 2018). I expected the quality to be top-notch. Not only does the sheet metal have stress cracks, many screws were loose and stripped out, the unit is not square and fits the space like a rhombus, but the door wont even close right. A third-party tech looked at it and simply commented that hed seen much worse come out of their factory. The side panel overlaps the rear panel, so that the gas line wont fit in the slot described on the installation diagram. This extra piece had to be trimmed off by me! The porcelain coating is abraded on one of the 3 grate supports, and the grates themselves had numerous casting flaws that had to be ground down, or additional severe scratching would have occurred. Burner assemblies are stamped China. The oven cycles about every 2 minutes, and when it does only runs for about 8 seconds - I understand that this means the temp. is more stable, but also feel this contributes to shortening the life of various components. Ive partially blocked the ridiculously large vent holes, which helps considerably. Im still waiting for the 24 high shelf - ordered 7 weeks ago - still on back order. After contacting Viking, I received a nice reply that theyre going to forward my concerns to their quality control dept. How does that help me? My advice - try another brand. It seems Vikings quality control is currently non-existent. Maybe Wolf?

We liked the Viking refrigerators weve owned for the last 20 years. So far, the quality of our recent purchase is good and I like the way it looks. I just wish its cheaper.