I had my stove about 10 years...broiler burner doesnt turn on, could not control flame in front left burner - it flamed out. Viking said I should replace valve, about $100 - that didnt work. Then they said it was an outdated stove for parts. I removed orig. valve and cleaned it with brake cleaner spray - works perfect. Cost? $3.00. Broiler still doesnt work. I give up...never again with Viking.

My husband is from Mississippi and everybody there has a Viking range. His mom had a Viking range and its just a family thing. I used to have a Thermador and I switched over to a Viking when my Thermador went out. I bought it online. The delivery was fine and it showed up on time. I had a professional come and install it. Ive had my Viking for about three months and I love it. Its a convection and its dual fuel. It is heavy duty and it is very easy to clean compared to my Thermador.

Being in real estate, I’ve sold a few homes and looked at a lot of upper end homes and most of the nicer homes have the Viking appliances in them and that always piqued our interest. Ive also done a couple of build-outs where Ive used the Thermador and Viking and I tend to lean more towards Viking. I liked the performance of Viking. My wife is quite a good cook and she has an oven also from Viking. It performs really well and she’s happy with it.We like the style of the Viking Refrigerator. We also like the size of the pullout freezer and the adjustability of the shelves is another nice feature. We purchased through Pacific Sales and they were very knowledgeable on all the products. I financed the refrigerator because it was a 0% for 18 months. I ended up buying all four Viking products individually because they all matched. Im very impressed with the overall service. We’ve had a couple of needs for the appliance repair team to come out. They were very knowledgeable on the repair, were good communicators and took care of the problem. I’m very happy with all the units, the service and the sales team. I’d recommend Vikings.

We had another brand of range initially but it wasn’t performing so we switched to Viking. Weve had the Viking range in our home for two months and weve been enjoying it very much. My wife really likes the way the oven works. We feel very good about the overall quality of the product as well as its cost. But one thing that my wife is missing that was in the other stove is the temperature indicator in the oven. When a certain temperature comes up, the preheat light goes off, but she is used to seeing what the internal temperature is. All in all, though, I’d absolutely recommend the Viking range.

Viking is amazing and they have come a long way. I’ve owned all different versions and as a contractor, I put them in a lot of different things. The new ones are great. I chose them over Wolf at the time due to their price. However, the door wasn’t set right and the light broke. So I’ve been waiting for them to order the part, come in here and finish it. Other than that, I love the range. The guys did a good job and theyre very consistent. I called to the Viking team once and they were very helpful. They should give more information such as the steps in using a gas oven for cooking and send that out, but so far so good with my Viking range.

Installed Viking appliances in our brand new home and it didnt take long for problems to start. The dishwasher model #VD8200SS started leaking and not drying after the first wash. I had the unit serviced twice to finally find out the entire soap dispenser piece needed to be replaced. The unit stopped leaking, but still wont dry. The serviceman was dumbfounded. The unit began smelling and stopped working all together. The service discovered it needed a brand new drain pump. Drain pump installed and turns on, but it still smells and the washer still refuses to dry anything. Double oven model #VED01302TSS now makes humming noise while the unit is off. The serviceman went back out to the house and said it needs a transformer and advised me Viking ovens are pretty much a joke and suggested to not use the self-clean function. He said it only greases up the inside wires and gadgets, and is very expensive to replace after the warranty expires. Out of the 7 Viking appliances I currently have, the stove top and toaster are probably the only two which didnt see a lot of problems with. Dishwashers, stoves, fridge, beverage centers and microwaves - forget it. Viking is simply overpriced and a total joke. Viking, you can pretty much stick it. Ill never buy another Viking product and Ill pass along my experiences with Viking every chance I get. Dont buy this crap!

My husband did all the research then we went to an excellent Viking dealer in Connecticut. They delivered when they were supposed to, the products were fine, and the prices were right. We bought an entire kitchen, including a Viking stove and a microwave. The quality of the range is excellent and I love the five burners and the convection. Were very happy with Viking.

Dana is the cook in the family and he’s done lots of research on the Viking company. We also visited many stores and tried many models. This is his second stove. He originally had the 36-inch that was black with brass trim all over it and that’s what he really wanted to get this time. The oven enameling of the first range flaked off, so they had to replace it for us. The dealer was great and customer service has been very good.He really likes that there’s a smaller oven where we don’t have to heat up a great big oven to cook. He uses the griddle a lot and likes the speed that they cook at because of the high heat. He also likes the grill, the dual fuel and the six burners. It’s an impressive piece of machine and the quality of the stove itself is superior. The one thing I know that we both miss is that Viking has taken the clock off of the face of the stove. There’s no time at all, which we relied on for our time in our kitchen. But Danas very pleased with the stove. It has many features that I know he likes to use and we’re very impressed. It’s a Cadillac sitting in our kitchen.

Do not buy. We purchased a Viking Cooktop and Wall oven 7 years ago. We believed we were paying for top of the line equipment. Within two years the lettering that identifies the temperature settings on both wall oven and cooktop had worn off. Now, the only way to know what temperature youre cooking on is by looking at the manual for reference. We spoke with Viking and they said this is not covered under any warranty because its cosmetic. If you are looking for quality in product and customer service, keep looking. Very, very disappointed in how they stand behind their very expensive product.

The house we moved into in July of 2016 has a Viking all-refrigerator (no freezer). Ice builds up on the inside bottom left-hand side of the back at an alarming rate. I have defrosted it 3 times in the 8 months weve lived here. The repairman from the local company that services Viking appliances is here for the third time, and now thinks that the ice build up behind the inside wall is so great that it continues to cause the interior of the refrigerator to build up ice. I love the size of the interior and its a nice looking appliance, but this frost issue is making me crazy!

Ive had Viking appliances before and I like the overall quality of their products. The refrigerator that I got from them is also nice and well-built. Id recommend them.

Viking VMOS200 died after 7 years of very little use - repairs quoted in the $200-$250 range... not worth it. So now had to find exact same size replacement because of its existing Viking Trim Kit ($400+ by itself) and which matches other trim kits in kitchen. Anyway, only new Viking unit that fits our trim kit is the VMOS201 unit - at a fixed price of $689 plus local tax. Took old unit apart and discovered its basically a Sharp 2.0 cubic foot R530ES model... also obsolete. Note that the current Viking VMOS201 is also Sharp inside.Did some research and found that Frigidaire uses the same Sharp box, model FGMO205KF - and its half the cost of the Viking/Sharp VMOS201. All you give up is the heavier Viking stainless steel door and the Viking emblem. And if you must have the Viking emblem to match other appliances, just remove it from your old unit (use a hot hair dryer and saw the adhesive away with dental floss) and swap with the Frigidaire label. Hope this help other folks that dont want to pay $400. Too much for a commodity Sharp microwave.

I shopped for a long time and Vikings quality for the money seemed to be a good deal. I absolutely love the quality of the range. When I turn on the broiler, its like Stars Wars inside the oven.

I heard people were happy with Viking Ranges so I got their product. So far, I like the product. I feel like its the most powerful range Ive ever had. And when some of the burners werent operating right, a dealer came from my area and fixed it. It needed parts, and I just had to wait a couple of weeks for it. And then they came and replaced it. The parts took a while, but I like the people they sent.

We werent originally getting Viking Refrigerators but after looking at refrigerators, I liked the features on it and the quality of the refrigeration is good. It has the two doors on top and a door freezer. I like that the ice tray is not in the door because you lose space when it’s in the door, that was why we ended up going with Viking. I originally wanted refrigerators with the ice maker in the door, but it doesn’t work well with this kind of model. We got the Viking also because when you pull the ice tray, there are three drawers that pull out so when you do one pull of the drawer on the outside, the ice tray drawer comes out as well. It’s magnetized to the door and that’s a big feature. A lot of times with the other refrigerators. Once you open the drawer and then you get to pull another rack to get the ice, it’s two steps, which is annoying. This way, you pull it once and then you can get the ice. But when it was delivered, they took that feature off. It was on the showroom floor, but then they changed the model and they no longer did that feature so a part was ordered for us to put the back of that on the door. So now, it’s magnetized and the ice tray drawer pulls out. They were able to do that but they should put that feature back in. That was the selling feature for us. Thank goodness they were able to retrofit that. We had a problem with the doors. When you look at the two top doors, there’s a weave in the stainless steel on one side and there’s none in the other so we had the salesperson from Appliance World come in and checked it. She came, verified it and then went back to the reps who deal with the Viking people. They said that cosmetic problems are supposed to be told within three months, and we were six months out. I’m going to call my sales rep and tell her that I was not happy with that. She saw that there was a problem and I was told that one side door will be switched out. The other sales rep from Appliance World that deals with the repair people said, “You’re out of warranty. Sorry. Bye.” She wasn’t very nice. She also said, “I deal with these people all the time. Viking is not going to change their mind. Blah, blah, blah.” The other reason that we liked the feature is that we were able to create this to make it look like a built-in because Viking simply gives built-in refrigerator and this particular model is the only one they make that’s not a built-in. We have custom cabinetry so they made it look like it was a built-in and it came out nice. We didn’t want to spend the money on a built-in and this is not a built-in but we can make it look like one.

My refrigerator freezer was delivered defective. I just got a replacement but I am still waiting on parts for it to be adjusted by the repair guy. I had to argue with people at Viking for two to three months for me to say Im not taking this refrigerator because its cracked in one of inside framing. The local, regional manager wanted me to caulk it to fix the whole thing. But I said, Look, I paid $14000 for this freezer refrigerator. Im not doing that. After three months of just saying no, Im thankful that I finally got it. Its been frustrating and I hope I can get my part and stuff soon.

Our service technician says our Viking range is leaking gas from a valve. Viking says they no longer manufacture the forty dollar part and we must buy an entire new range! Ridiculous. Our previous service technician told us that he no longer services Viking because parts are often not available or never ship after ordering. It seems Viking treats their ranges, and their customers, as disposable.

In 2012 we replaced a 14 year-old JennAir oven and microwave, which were old but working fine, with what we thought were upgraded Pro Viking products. We are sorely disappointed with both but I will focus on the microwave for now. VMOS201SS with trim kit came to over $1000 with taxes and looked lovely. However, the control pad is impossible to clean and the microwave oven, after 4 years of moderate use for reheating only, works intermittently. Sometimes it works... sometimes it is dead. Apparently there is a switch in the door that is malfunctioning. Repair company that services Viking charged $160 to look at it and ordered a new part from Sharp, who manufactured this piece of junk. That was in early January. I am writing this in mid March with no part in sight. Repair company is not at fault. Viking is stalling sending the part. It is not worth replacing the part at this point so I will reuse the trim kit and order from a different manufacturer. Frigidaire FGMO205KF looks like it will fit and has good reviews. I will never buy another Viking product.

I’ve known about Viking for a while and I love their appliances. I went to a kitchen showroom in Concord and Viking had all the requirements that I wanted for my range. The burners today have different gas ranges on them and it drives me crazy. Theres a range for simmering, another one for boiling and then one for regular cooking. Viking is one of the very few appliance makers that has a range top that every burner has the same BTU capacity so I can cook on any burner I want. Also, Im only 54 and when I have a regular door on the top, I have to reach in. I had a double oven before and I burnt my arms a couple of times trying to reach in and get the stuff out. Viking has this double oven that I can open with one hand and both doors open. I was going for the complete functionality and that is why I chose Viking. My refrigerator is working well and keeps my Cokes cold. I like it. But I had to call Viking for a service because the icemaker wasnt working. It would turn on but it wouldnt make ice. The plug in the back for the condenser wasnt plugged in all the way. When it was installed, nobody caught it because it looked like it was plugged in and its not something I would see until I took the back off. The techs said it might have wiggled off a little during transit. There was also a spring that was not quite right on the freezer door but the techs came and fixed the issues. They are also changing a rheostat, a component in the hood, cause the light flickers and they have that on order. All in all, the Viking team is very professional and the techs were attentive and did a good job.

We bought our Viking refrigerator through Best Buy’s Big Sale. The quality is good and it looks good too.

I was very familiar with The Viking Commercial Ranges and when I remodeled my kitchen I decided to go with the Viking and expected to get same quality product. I have owned it now for 3 years and been sorry about my decision ever since. The oven doesnt have a temperature display and you never know what the temperature is. The controls are mechanical and connected to a electronically controlled board that fails after short use. The oven does not retain temperature and takes extremely long time to heat up. The cooking time is much too complicated for normal use and even the clock and timer are no simple task. To top it all, it is price at double the price of a Kitchenaid or a GE that do a much better job. I would stay away from Viking, save some money the agony.

Our last refrigerator didnt last very long. It was off square and Viking determined that it was dropped during delivery and they wouldnt take responsibility for it. They didnt stand behind their warranty. They passed it off to the delivery instead of trying to help me out after as much as I had spent on it. So we had to buy a new one. So far, its working but it has squeaky doors which makes me think theres some issue with the alignment.

I built a $163,000 kitchen and Viking is the least expensive product I have in this kitchen and absolutely the worst. The refrigerator Ive had since March still doesnt work. Everything went into the garage until it got its turn into the kitchen. A couple of weeks into it, every time I open it up, everything in the front seemed warm. I finally put an analog thermometer in there and it was reading 50 degrees. Overnight, it would cool down to about 45 and anything above 40 is spoilage.I called Best Buy and they gave me Vikings number because I didnt purchase their three-year warranty. It already had a warranty on it and I didnt think I needed it. I called Viking and they gave me the number to Lakeview who had an Illinois number. Two days later, I still cant get in touch with Lakeview so, I called Viking again and they got on the phone with them. Lakeview called me back and set up an appointment. They got here three or four days later and looked at it. Theyre in my house for an hour and determined that this piece has a faulty seal that was supposed to be replaced per Viking. They said it will be in a few weeks but a month went by and they didnt have the part.Finally, the piece comes in five weeks after this initial problem. I called Lakeview and told them their piece is here and for them to come put it in. They came in the next day and it was an Electrolux. It doesnt have anything to do with the refrigerator that I have and its the wrong part. This tech is on the line for an hour and a half with Viking and determined that my refrigerator doesnt need this kit after all. Its some thermostat, little plug-in thing and he said they have that in stock and it will be here in a week. A week goes by and I called Viking because I could never get in touch with Lakeview. They said that since they have so many problems, theyd like to offer me $150 and exchange my warranty for six months. I asked how they would do that and they said theyll get back to me but two days and there was nothing.I called Viking again and asked for the part and they said Lakeview decided to order a bunch of parts for a bunch of other customers in the same group as mine. Some of those parts are in and my part thats in stock is lumped up with a bunch of others that have broken Vikings. They finally decided to separate the shipment and in theory, the part was shipped to Lakeview but I still have not heard from anybody.Also, I asked about the $150 and the six-month warranty and they said I didnt send them a receipt. Nobody told me that and I was very clear that I spent $1,000 to purchase a refrigerator and shove it into the garage so I can have a refrigerator in Dallas, Texas, at 102 degrees. But Im going to get this part installed and I dont care about the $150 because they want me to prove that I bought a refrigerator. Instead of just offering something and giving it to me, they put these little strings attached to it. Also, Im going to turn them in to the Business Bureau. Im going to light up Best Buy, Google everybody on the planet and tell them what Viking has done. Everything is the worst.

We were home builders and we were at Pacific Sales looking at different ranges, and because of the design and quality, we went with Viking. We bought a double oven set for us. They are side by side and one is smaller and one is larger. However, the large oven did not work. I spoke to Viking, and it took five visits before they replaced it. They replaced it a month ago after I threatened to sue them.

Is there a lemon law that applies to Viking ranges? Same problems as everybody else on this thread on our 9-year old unit, igniters and burner tubes, that last about 3 years, versus the 10 years, oven pan, that has fallen apart twice. and failed convection fan. This is expensive junk.

I like the idea that Viking is made in the US. I also like the idea of the prestige of the brand. I fix and flip houses so whenever I have it in the budget, Id like to go Viking because it helps with the resale. Their customer service is very accommodating. There is a bit of a challenge of me being on the West Coast and them mostly in the South and the Eastern Time Zone. But I have no complaints. I like the styling of what they do. I like the industrial look of them and how the range fits into a home. Sometimes, the Viking ovens can run hotter than they should. So I had a crispy turkey for Thanksgiving. But that was kind of my fault.

We bought a high-end Viking refrigerator for our home only to have the motherboard go bad. We called a repair person recommended by Viking and he said this is the second call regarding this issue he has received today. Apparently Viking is doing nothing to help customers with what seems to be a known problem. Shame on them!

My parents have a Viking appliance and Viking has brand recognition. The quality of their product is definitely good. I like the Viking range that we bought and we enjoy it. I like that its burners are brass. Also, its price is fit for our lifestyle.

I purchased brand new Viking appliances for my entire kitchen. I got a refrigerator, a dishwasher, a microwave, and a 36-inch gas range. I happened to be at Best Buy and walked by their display. I knew Viking was very reputable. I had it quoted to see if it would fit my needs. However, purchasing the appliances there was a nightmare. It was probably the most painful thing Ive been through. Every single product delivered to me by Best Buy was a disaster. Its because once it leaves Viking, it actually goes into a contracted service that Best Buy uses, and its their distributorship that caused the problem. They had way too many hand offs, they had a product coming out of Mississippi and went into distribution centers, and they were supposed to make it to Minneapolis. This is also when the products will be damaged as well, like the dent in the microwave. My refrigerator was delivered completely dead on arrival. They installed it and told me it was gonna take 24 hours for it to cool. The next morning, its as hot as it was when they installed it. The fridge had to be completely replaced. Furthermore, it took almost 12 weeks for my range to be delivered. I was getting the runaround from Best Buy. I kept getting excuses on why they told me they couldnt find my range. I told them, How do you lose a 36-inch range? I dont understand. They said, Well, it didnt arrive. They were a no-show at the loading dock. I had used the range one day, it had a short in it and burned up the entire range. I know that these issues wasnt Vikings fault and I dont think they had any control over what was happening once it was purchased. I felt like the CEO of Viking needed to know about my experience because of the distribution. I did a Google search for the CEO of Viking, and I called and left a message for him on his voicemail. He called me within an hour. And the next day, I had resolution. I had appliances being delivered and everything being handled. They sent a Viking representative out of a smaller-type of distributor, and not a big box company. He was fantastic. Best Buy was putting all the blame squarely on Vikings shoulders because every time I would call them they told me that all the delays were because of Viking. It was ironic that once I did get a hold of Viking, the problem was handled within a day or two days. I would recommend Viking to a friend, although I would tell them never to buy through Best Buy.

I had an existing Viking refrigerator in our home and it went out. I replaced it with a Viking too but it’s not as near the quality of my original one. The exterior is not even metal. It cant even hold a magnet so its a stainless steel look but its not. The original was sturdier and the inside shelves were more metal. This one seems to be plastic. The freezer part is a lot of plastic. It doesnt have the durability of my old one. Its a cheaper made Viking although I like the sleek look of it.

We had a lot of small hiccups because of COVID and because of the supply chain issues. Initially, we purchased our Viking stove through Best Buy. But it kept getting pushed out and I wanted to get our kitchen up and running. So, I ended up finding a floor model out of Stockton, that had the piece in stock. It had some scratches on it but they were very minor and they guaranteed a six-month warranty. They delivered it and got it in service.The Viking is simple to use and theres not a lot of electronics on it which is nice compared to Thermador and other high-end brands. I went with the one with an open range and even though its rated at 15,000 BTUs, its probably more because its open. Youre getting the airflow better, so its actually heating it up better. So far, I love it. Its easy to start. The one thing I dislike is if you take off any of the igniters to clean, they get a little bit on the porcelain and I have to readjust them in order for the igniters to ignite sometime. The other issue Ive had is that it has to kick on numerous times to get the igniter to ignite. So, every once in a while, itd have a little gas smell. I talked with the retailer that I bought it from about it, and they were gonna fix that. But my father-in-law whos familiar with Viking stove, he’s like, “Yeah. I’ll show you. It’s just this.” We ended up just moving the igniter a little bit. And then it took off, and no questions asked. Also, Im not sure if the convection part is working properly because it makes a little rattle from time to time. Otherwise, the Viking has been reliable.

In the last three years, the ice maker in my Viking refrigerator at home has been fixed by the Viking authorized guys, but it has some manufacturers defect as the ice maker stops making ice over and over.

My parents owned a Sub-Zero which only makes built-in refrigerators and not stand-up ones. Ive heard of Viking in the past and theyre my number two choice. However, I received my refrigerator damaged. A lot of parts under it were bent so its not leveled and I have to put a piece of wood behind the fridge to level it. Also, the bottom grille doesnt line up with the fridge. Theres also frost build-up all around the inside of the fridge where the cool air comes out of the little vents. Theres supposed to be a gap in between the shelves but theyre touching. And the door slams hard. It doesnt feel like a normal fridge. Its hard and its like plastic on plastic when it closes. The freezer door is not even with the refrigerator doors like its pushed in on one side. When I close it, it’s supposed to be flush with the doors but only one side is pushed down and one side is pulling out. The Viking team was friendly but they took a while to return calls. I spoke to a representative and she said she was going to check on my fridge. I had to call her the next week and they were supposed to call me back two days later and this last week but I still havent heard from them. They said they were going to send out somebody to repair the fridge but the company guy said its irreparable. Overall, Vikings built-ins are very good but their stand-ups are not.

We recently purchased a home....both beverage fridges do not work. The previous owner is thankfully replacing them. Also had to have the main fridge fixed. We were told by local appliance store that the mother board and condenser have both been replaced on this fridge. The gas stove top is terrible....the knobs fall off and stick, the burners do not give equal gas distribution. All of the appliances are less than 8 years old. $8400 for the main fridge. $2200 for each beverage Centre....and lord knows how much for the gas stove range top. I would never ever shop Viking. Buyer beware....fancy name and reputation but terrible products and costly to repair.

Our Viking refrigerator was purchased in 2002. The side-by-side style and drawer system looked great when purchased. In the first year under warranty, the bottom slide-out drawers and hinges snapped off and broke several times. The tracking was replaced as well as the entire drawer system. The motor broke, drawers cracked, compressor broke and the sealer to the door replaced. I think everything was replaced in the first year. Now that its 2013, every side holder on the door side are held together with duck tape. The ice maker stopped working a long time ago. Drawers lost their handles - all broken off. Compressor is out and the bottom drawer a joke. Doors dont stay closed. The alarm goes off randomly when it wants to have to get out of bed to press the alarm off button several times a day. We still have the recall replacement hinges for the doors uninstalled as of yet. Apparently, the doors can fall off randomly and hurt people. Viking offered a discount for a new refrigerator if we decide not to get the hinges replaced. However, I am not sure that will solve any future problems. We should have purchased the competitors brand, which was slightly higher in price. Tried to see if they would offer anything more than the 1 year warranty. Nothing offered except a discount on a new one.

Viking customer service, should be called customer LACK OF SERVICE. 30-40 minute hold times on phone, lack of knowledge of product parts. Viking has discontinued the part for an 8 year old dishwasher, and only resolve is to charge you for a new appliance, with less discount than I can get at big box store and a charge for installation. Do not use Chesterfield Appliance for Viking repairs. Overpriced and not knowledgeable about product.

Viking is a good brand and its the top of the line range. The dealer was very good, I like the stove and Im very happy. On the other hand, I called Viking because I had problems with my range and my ice maker. They re-directed me to a repair company located in Huntington Beach, close to where I live. Im very unhappy with that company. If Im the only one complaining, maybe its bad luck, but if there are other customers that are complaining about that repair company, Viking should use someone else.

We’ve been told that Viking is one of the best in that price range and this is our second Viking range so it has excellent quality. Now, I have six burners as opposed to four. Our new stand-alone stove has stainless steel knobs but our old built-in electric stove has black knobs. I wanted to match the knobs but Viking doesnt offer the option to change the black ones with stainless steel. It’s frustrating that the older models and the newer models can’t mesh together. But aside from that, I had another part replaced and it was very easy.

Aside from Vikings lower price point compared to Wolf, I chose them because of the look and its known quality. I also had a great experience with the Viking dealer. They were prompt to respond and they addressed any questions that I had. I just got the range connected and so far, Ive been happy with it. I like its consistent heating feature. I’d tell my friends Viking is a great appliance brand.

Weve been very happy with our Viking range since weve had it. Weve spoken with a lot of friends about the dual fuel and were really happy that we did. It cooks really evenly and we still got the gas on top. Its fantastic.

We got all new kitchen appliances (5 pieces) w/ Viking Professional Series in Feb 14. We started seeing rust on the fridge doors, handles & cooktop knob settings are unreadable. They say it is not cover under the 3-year warranty.

Ive always wanted Viking appliances and I got a really good deal. I did it through AJ Madison. It was a package, so I got the fridge, the range, the hood, and the dishwasher. The range is beautiful. I havent gotten to using it, but Im very excited. I love everything. It really fits my house. It looks like everything is really good quality. AJ Madison was pretty good on the Viking products. However, they had a convicted felon deliver my products and steal my stove. AJ Madison and the freight company they subcontracted out to didnt do background checks and they hired a felon. He unloaded my stove before he delivered it to my house and tried to tell me that he delivered it and didnt know where it went. But AJ Madison made it right.

From the beginning, the marker decals have been wearing off my oven and cooktop. Viking said they were screened on whatever that means. Now I have virtually not markers left on my oven temperatures. How could a company like Viking produce Mickey Mouse markings?

I have owned a Viking refrigerator for a year now and it has been one of the worst appliances Ive ever owned, aside from its matching range and oven. Both appliances were broken and needed repairs within 4 months of ownership. Neither are considerably reliable. I will not be purchasing Viking appliances again in the future.

I bought all Viking appliances. They are all 1 1/2 years old. The refrigerator doors are rusting! The range continues to go in self clean mode when Im trying to cook so I cannot use it and the dishwasher has such a foul odor! I live alone and barely have used the appliances and Im so disappointed in my decision to go with Viking. I should have stuck with GE monogram. They were much better.

We had a GE before and it was horrible. We were looking at getting something else to replace it. My daughter’s a chef and she works with a Viking type of oven at her work. She’s the one that told us about Viking Ranges. Were very happy with Viking Ranges. We liked the look of the range. It was a very good one so we went with it. The person from Viking Ranges was very savvy. He knew exactly what he was talking about and he even compared the Viking to the Wolf and said they were very similar. Viking is a fantastic range. It cooks very evenly as opposed to the GE we had before. Also, my wife loves to bake with it. I would recommend Viking Ranges to everyone. I would tell them that it is worth the price you pay.

This is my first Viking Range. Granted, it’s one of the lower end models, but still not cheap. I was very disappointed with the incredibly loud vibration noise made by the convection oven. Repair/ motor and fan replacement was unsuccessful. Seems it’s the back vent that vibrates? Not the fan. Still can’t use when I have people over because it’s in my “open concept” kitchen. One knob had to be replaced because it stuck and I couldn’t easily turn off the burner. This all in the first month of use... not what I expected from Viking.

The reps influenced us in a way to buy the Viking versus any other. I wanted to go to Miele, but I would have to pay for transportation and for installment. Viking Ranges was quite a good deal at that time and I could get the dishwasher for free. We bought some extended warranty and I thought I could negotiate it and I think it was cut a bit too much. It was my fault though. Other than that, Viking range is an excellent product and we had a very good experience. I like the simplicity of Viking ranges. I had one with all those lights and buttons and electronic stuff and I wasn’t happy.

The house that we purchased already had a Viking Range and so, we wanted to continue using Viking. So far, were not impressed with the refrigerator. Weve used Samsung more than anything else before and weve never had so many issues come up as we have with this $15,000 fridge. For one, Viking doesnt have a great after purchase service. When they delivered the fridge, there was something wrong with it. The whole process took about two months for them to come and exchange the fridge. And then this year, weve had issues with the freezer, where a portion of it doesnt seem to be working. Weve been back and forth with them trying to find some service provider in the vicinity. Only after two months and a lot of follow up did they finally have someone coming in to check and see whats going on. As to how long it would take them to actually fix it, Im not even sure. The thing is, they have a third party that deals with these things, so its not really the Viking dealer. Its just a number on the brochure. You call them and they send you off to some independent company that they have in your area, and theyre the ones that are supposed to come and take care of it. As a result, it keeps ping-ponging back and forth. Besides that, the fridge looks sleek and its nice to look at. Its wide and its spacious. I definitely dont have issues with storing anything. I like that the shelves are wide and tall. So in terms of space and cooling issues in the refrigerator, we havent had an issue. Although, our ice cubes have been melting since summer. But still, when things get out of hand, theyre gonna have a third party, not necessarily a Viking technician coming and dealing with your issues and theres a lot of bureaucracy and telephone calls involved in the middle that waste our time as a consumer. And when you spend so much money on a refrigerator, you sort of dont expect this. You want things to go smoothly. And it all goes back to how great that service provider is, which from my initial experience, theyre not great. We even had an issue finding the refrigerator in the beginning. We had to go to another city and order it. So, if I were to recommend Viking to somebody else, I would say make sure that if its not that easy to procure the item from the beginning, maybe it wont be that easy to get service after the purchase.

I have had my Viking Range since last September and I have had technicians out here eight times and my 36 inch range is still leaking gas, they can’t figure it out, so if you want a range that works, don’t choose Viking! I spent $500 to have Thanksgiving delivered to my home, and Christmas wasn’t any better.... What holiday will I NOT be cooking for next. I’d like to say it looks good, but the front of it already has some rust spots/pitting marks right in front of the burners! I was trying to decide between Wolf or Viking; I work with high-end kitchens a lot in my business, clearly I chose badly. Don’t make the same mistake! And seriously never use Appliances Connection; they are awful, rude customer service and no follow-up, not a customer centric company!

I like Viking Ranges and the new management at Viking Ranges generally. This is my second stove and I spent probably $35,000 on Viking equipment in the last 10 years. However, I have a two-oven version stove that I paid $17,000 for and it’s about two years old, and I called about getting some service because the small oven doesn’t work. I live in Crosslake, Minnesota and granted it’s out of the woods, the company that I bought the stove from in Minneapolis, Warners’ Stellian, implied that they would service it. I’m very disappointed with them because they won’t service it. There is a company that sells them in a place called Walker, Minnesota, and they had a guy that would service it. I called him up and he said he doesn’t like to work on Viking stoves anymore. He loves Viking stoves but every time he works on them, he can’t get a part. The parts dealers either send him the wrong parts or don’t send them. I told him Ill worry about the parts and for him to come and tell me what’s wrong with the oven. I called Viking and I wasn’t very pleasant after about three people, and I finally got to somebody by the name of Kenneth. He called the service place and told them to come out and look at my stove and Viking will pay for it under warranty like they should. The tech came over right away, looked at the stove and said there’s a wire bond and it looks like the burner is bad. This was three weeks ago. He said he sent Viking the part and haven’t heard anything from them. He said he told them to ship it to me because then it would come and he knows that its here then he’ll come and put the part in. But nobody has called me from Viking and it’s getting a little long.I called Viking and after shucking and jiving around about four people, I finally got a hold of Keith and he said they can’t get the part in three weeks. Thursday of last week and I said I want to hear in the next two days when the delivery would happen but I have not. So I’m going to wait until Wednesday and I’m going to call back again. You spend $17,000 on a a high-end stove, you would expect they could fix it and would have people that they could contact to fix it. If nothing else, they could make a deal with Sears that’s got people all over, and then send one of their guys to school to fix it because I know I’m not the only one that owns a Viking range in this area. My attorney says that it can be considered fraud because they’re very queer in their warranty. Also, when I got the stove brand new, I have the 8 burners and no griddle. I found out that when Viking built it, they didn’t put the peg supports for the griddles for the center thing where the pan grate goes. They missed a couple of those which says their quality control is ** for a $17,000 stove. The next little thing that happened was that they shipped it and they don’t ship out clear instructions. So I had to be very careful on how to put the gas burners on the gas stove tops because if I don’t put them in exactly the way they’re supposed to go in, and they go in on a whole bunch of different ways, all of a sudden, I turn the gas on and it sits there and the pilot igniter runs all the time on that burner. It took a while for me to figure it out and try to put these burners in the right position. It’s not obvious. They should put a dot some place on there which way to put the burners so that the igniters don’t run all the time.The design of the stove is marvelous. If it’s all put together right, it’s the best stove you can buy. But it’s not very easy to get issues sometimes taken care of. I’ve spent probably two or three months trying to get this oven fixed. I’ve been shuffling around from pillar to post and I’ve got bad answers, been lied to, and it still is broke. The only reason that I bought a second stove was that the first one went up in smoke when my house burned down, but I had no problem whatsoever with it.

Viking Range is a good range and we havent had any issues with it. It looks commercial grade but for residential. I like the quality and it cooks well. Also, their representative was helpful.

When moved into a brand-new house, our Viking refrigerator came with it together with a stove and dishwasher. I like the refrigerators big drawer thats underneath the space for vegetables and fruits. So far, we already had some huge part replaced on it which cost about $2,000. We called Viking about it and they gave us the repairman that they recommended. The repairman came out and the refrigerator got fixed a month ago. But I can hear the sound starting to build up again so Im a little concerned about that. Other than that, Ive had an awful experience with the dishwasher. It broke and it took almost three months to be replaced because they couldn’t fix it. So I went all the way through Thanksgiving and Christmas without a dishwasher. They finally replaced it by the end of November because they could never get the part in. As for the oven, as expensive as it is, we already had to have a $3,000 replacement part for it. That was done about two weeks ago but when I turned it on yesterday to cook dinner, the part’s already broken. So, I need to have a repairman come again and replace it or fix it again because it will turn on to 350 but it won’t change temperature. When the appliances are working, it’s great but when it doesn’t work, it is horrible. Viking doesn’t come to replace things and the quality of their products doesn’t hold up to what the expense is going to cost.

We bought a new-build and the Viking range was already installed in the house. Viking had a reputation that I heard of and the builders use of that appliance increased our impression of the rest of the house. We really like and enjoy our Viking range, and weve only had minimal issues with it.

The house that we bought had the appliances in it and it included a Viking range. I’ve known about Viking Ranges for a long time but this is the first time I’ve owned any of their products. So far, the quality is great and I really like the look of it. But I’ve never owned a gas oven before, so Im still learning about it. It’s also a little noisier than a typical electric oven, but Im getting used to it. I also get that this is a professional range series so you’re not gonna have a timer like in an electric oven, but that is kind of nice to have.

Viking has always been one of our top few favorites and with our particular remodel, we were looking for more of a high-end like commercial package which narrowed things down to a few different ones. The quality of Vikings refrigeration system is great. Every aspect of it comes across as very high-quality and very well-made so the whole package is impressive. Overall, we’re very impressed with Viking and I would highly recommend it.

We purchased a Viking Range from an online retailer but then our experience was rocky in the beginning. They gave us 24 hours to inspect it but then the stove showed up during a Christmas vacation time wherein family members are at the house. A lot was going on so we got a quick look over but not as in depth as it should have been. So, once the holidays were over and we got ready to install it, we found that it had significant damage both internally and cosmetically. Though it took a while to go back and get it remedied, once we got to the agreement that I could replace it, it was fine. The issue was because I exceeded their 24-hour period to inspect and their sales rep said that you guys would not repair any cosmetic damage. Still, they gave us options and one of which was to replace the stove with a new one. That was the one I took.

I wanted a Viking since I was a kid and I know that they have the reputation for being the best stove. A few times that I’ve seen them, they seemed to cook the best. However, Im disappointed with the stove that I got. I’ve called them a couple of times for an issue that I’m having. I’ve had the stove since May and it’s not working correctly still. I have a 36-inch stove and it has a long piece of metal on the bottom. When you bake with a sheet pan, it sometimes pops so when I heat up the oven, once before it gets to a temperature, it makes this bang that shakes the whole house. Apparently, there was some kind of fix order, but they’re still going back and forth with me about whether to fix it or how they’re gonna fix it. I contacted their service company and someone came out to take a look at it. It was a younger guy and he said that its the way the metal is and there’s not really a fix for it.Then they called me and said that he wasn’t advised of what the fix was at that time and that they have to send somebody back out because the holidays are coming quickly and I still have a stove that doesn’t work. I can still use the stove, but I can’t pull my racks out of my oven, which I’m used to doing when cooking. If I have to take the pan out, the racks do not line up right, so I can’t take them out. I’m constantly reaching into a hot stove and it’s a hazard. On the other hand, their reps are very courteous and they’re great. It’s easy to get someone on the phone, they make appointments, and they have certified people that can come out to fix it, but the process is very slow. I wish they would move a little bit quicker when it comes to service considering the amount of money that I paid for this thing. I expect top-of-the-line service and at this point, my issue should be resolved. Other than that, I would still recommend Viking and it’s still my favorite brand. The stove works quicker than any other stove. It boils water in 60 seconds and it’s unreal. It’s almost too powerful to the point where I had to relearn how to cook. I was burning things initially because I couldn’t get over how strong it is.

Viking is a good product and it looks beautiful but the functionality is a big problem. I bought a high-end oven, thinking that it would be more efficient and Id be able to get better use out of it. Instead, Im having a problem with this brand-new and expensive oven thats over $5,000 after having it for less than two months. Ive bought a lot of different appliances in my time and Ive never run into a problem with an appliance immediately. I asked my husband to preheat the oven and he had to shut it off because it wasnt turning on and there was a gas smell in the house. Also, the microwave is a little weird. The fan has two speeds but it certainly sounds the same to me. I reached out to where I purchased the oven from and they sent somebody to service it.

We have the 36-inch Viking range. We purchased from AJ Madison online, and the shipping was fine. I like the size and the durability. It just feels super solid.

Viking had a real good reputation and it’s considerably more expensive than others so we expected a lot more from it. But right now, were on the fence about it. We found out the range was damaged when it was installed and we had the local vendor, AllSouth, come out and look at it to see what the deal was. They said it could be fixed and it could be 5,000. But even if we replaced it, they were somewhat reluctant to say they feel safe with the internal portion of the gas part of it. That made us still somewhat reluctant to use it.They handed it off to Viking and Viking did not call us back so we had to call them and they apologized. They said they were sorry the other guy didnt call us back and that they have cameras that look at the production process so it couldn’t have been on their part. But the end result is we paid almost $7,200 for the range and its damaged. Im not real happy with Viking and I was real disappointed with them. If I had to do it over again, I would not go with them. Its been somewhat of an uphill battle with Viking and AllSouth and were hoping that it will be rectified.

Weve had an okay with our Viking range, but the oven temperatures tend to fluctuate pretty wildly.

The Viking range was at my house when I moved into it, but Ive heard great things about the quality and that they last a really long time. It works really well, and it is very clean and sleek. The easiest thing is cleaning the range and the stove top. Its very easy to remove and you can put it in the dishwasher, which is great. One time, the oven door was a little bit loose. I reached out, they had someone come out within a couple of days and fixed it. Since then it has been working great.

I like the look of my Viking refrigerator and I’m very happy with its performance. It keeps the temperature well and if I keep the door open too long, an alarm sets off. Viking has a very good warranty program too. I had a couple issues with my Viking oven and they sent a repairman under warranty immediately and fixed whatever the issue was at no cost. I would tell my friends that it would be a wise decision to purchase a Viking.

Viking Ranges has been around for a while and we knew them for a long time. And we preferred Viking because of their reputation, style, and price. Their two-year warranty was also very attractive. We’re very happy with the quality of the range that we got and I really like that it has different size burners. The team at the dealership was great and they helped us out a lot.

My wife and I have always wanted a professional level range. We considered Viking to be the best, especially for $5,000. Now were totally disillusioned!! First our dealer tried to fix the problems. When they couldnt, they turned us over to Viking and wouldnt come work on the range any more. Viking through their rep in Milwaukee visited us a couple of times and then stopped responding. The igniters have been replaced at least four times. One or more of them continues to fire for some seconds or minutes when turning on any burner. If the oven doesnt light on the first ignite youd better be right there to turn off the oven because on the second ignite the oven will blow up! Viking doesnt care. How they keep their reputation after reading all of the customer comments is beyond me. Id give them zero stars if it were possible. All we can say at this point is----STAY AWAY FROM VIKING!!!!!!

Oct 1, 20 -- The dishwasher stopped working and requested repair through customer service center. Oct 23, 20 - The repairman visited and he failed repairing machine and ordered major parts. Nov 20, 20 -- The major parts arrived and the repairman changed almost every parts and the machine failed to work and he said the whole machine should be replaced. Nov 23, 20 -- I called Viking customer service center and they gave me a new reference number. As of today (12/08/20) -- Any information received from Viking and still waiting their response. Nobody care of customer who needs their concern & action. Do not buy Viking dishwasher if possible.

The Viking refrigerator has a lot of space so I’m happy about that. But weve only had it a few months and weve had two calls out. The quality doesnt seem to be there. The top of motor went out where it wasnt cooling and they had to replace a lot of parts. Then recently, the lower freezer section started frosting up and they fixed it. It was under warranty.

I love the amount of space of my Viking refrigerator. It’s really good for an office. However, it wasn’t getting to the appropriate temperature. So, the serviceman came in and replaced the fan and something else. Those parts were not under warranty anymore, so we were looking at four years with the refrigerator. The freezer was working fine, but the two parts that he replaced didn’t do the trick. He had to come back, and then it was something that he needed to fix. He came out a couple of times before we finally got everything back up and running. So, we were without a refrigerator through most of the holidays, which was kind of a pain. And it made it hard to get him in. The serviceman was great. The only issue we had at one point was finding out when the parts were coming in. We waited and waited and finally, I called the serviceman and they said that they were having a hard time getting the parts. So, I ended up calling one of Vikings customer service numbers to find out what the issue was, and the part was in the following week. But there was this waiting time where we didn’t know anything, and it was because the part was taking forever to come in. Viking needs to set interaction between whoever provides the parts to the technician, and then the technician’s communication with who’s waiting on the part and the repair.

I wanted to get a Viking Refrigerator for its quality. I like the brand, thats why I purchased a second refrigerator. But Im not happy with the grid up top. When I got the first refrigerator, the grid was higher and the height of the cabinet above the fridge was based on that grid. But now this one is lower, so now I can see a gap between the cabinet and the top of the fridge. Their quality is just not as good as it used to be. I still like it, but Im not happy with the way they changed things. The fridge has the same features and size as the first one. But I liked the way the light didnt dim on and off when I open the fridge. Its drawers and cooler are also different and better. In terms of my experience with the Viking dealer, I’ve dealt with them in the past and I purchased my baking products from them originally. I would have been happy if they were more knowledgeable about the grid on the new fridge. I feel like it ruined my kitchen. I designed the original kitchen around my appliances so it doesn’t make sense to me why they would shorten the grid up top. My experience with the Viking Refrigerator would be nicer if it lasted more than 10 years for that amount of money. Other than that, it was fine.

I would like to hear from others who have had a Viking refrigerator door fall off. This just happened and nearly killed my child. Thank you.

I owned a Viking previously. I like the size of the oven, but I don’t like the noise the convection oven makes. Still Viking is better than the competitors and the dealer was okay.

I have renovated and used this Viking Ranges in 6 homes. Not only are they amazing, I believe they help sell the house as well. I enclosed a picture showing the matching dishwasher that I used in my current home. It is equally amazing and most of all quiet.

Please dont waste money on any Viking products! I have had two dishwashers in the past 10 years that fall apart and no longer work. I also have Viking fridge. The drawers broke, builds ice in the bottom of the freezer every few weeks that you have to hammer away to get the door to shut, and have replaced the ice maker twice which no longer works again! I buy bagged ice to fill my ice maker. Viking products stink.

When we bought the French door refrigerator from Viking, the interaction with the reps was favorable. The first time they came, they installed a product that was damaged and they were very good about coming and removing it. They gave me a new one because it obviously had been dropped. They got that done within a month. I like that I can control the temperature which is easy to do but the refrigerator that we got needs some work. The rubber seal that goes around the outside is not good at all. It’s folded over and not sealing on one side. The quality is fair and the door that opens down should be tighter.

We did a kitchen remodel in 2005. Just like all of you, we thought we were buying the top of the line appliances. We have replaced the hinges twice, the freezer seal, the icemaker three times, had water flowing out of the corner of the bottom freezer, the alarm going off constantly, and now - a refrigerant leak. We were told that it is a ten-hour repair for two repairmen - approx. $1800! We are going to buy a new unit this weekend, and you can bet that it will not be a Viking. If there is a class action suit....count me in!

Viking under counter bar fridge, $2200 plus tax - Purchased from Trail Appliance Richmond British Columbia. I paid upfront in May 2011, and it was received in September 2011. I t was not working when plugged in (no freon), 2 visits from repair man, with wasted time in between, no efficiency. End results: the fridge has not external scratches or dents, the visual inside is perfect. But inside, the workings of the fridge were a complete mess. Oil has dripped into the evaporator pan. Oil has been pumped into the system; the whole inside has to be replaced. This was brand new, never used. Viking has said they are going to replace the whole inside. We requested that they replace but Viking refused and said this was their policy. I guess their policy doesnt cover customer satisfaction. We requested to talk to a manager, but Viking refused and obviously wants to hide complaints. So, here we are after having paid for the expensive piece of **, 10 months after, and the appliance is in the repair shop. Poor, poor unacceptable customer service by both the retailer (Trail Appliances in Richmond, B.C. Canada) and Viking Appliance service center in Seattle, WA. I was planning an outdoor kitchen build and was going to use Viking products - no way. Stay away from Viking products as they are expensive, poorly made, and Viking service is absolutely terrible with no customer service considerations.

We went to Best Buy and saw Viking there. We chose them based on what we saw and the recommendation of the salesperson and then compared the burners and the size that we had and that’s why we purchased it. When we first got this stove in, a piece of sealing in the oven door between the glass was loose and we had to wait for that to get replaced. There was a dent in the bottom frame. Viking wouldn’t automatically replace the stove outright. They wanted to send some service guy over and it took almost six weeks to get that taken care of. Also, the oven door does not stay shut when you use the oven. It hasn’t even been a year and now we have the issue with the oven door just popping open in between when we’re cooking. We’ve got us a service guy coming on Monday, but would prefer to have that stove completely replaced given the fact that we’ve got two service calls on the warranty.Viking keeps telling me that there’s nothing they can do and I have to call the authorized service people. Ive called their headquarters to find the name of the authorized service people, and they said even though within a number of days of purchasing, if it arrives in my house, they wouldn’t replace it which I don’t understand. Other manufacturers do it automatically. When I had issues with Sears, Id call them up and theyd give me a replacement. We would not recommend Viking based on whats going on now.

This refrigerator was serviced within a year after purchasing it. The doors started becoming uneven. Two repair men had to remove the door and replace the pin. They do not have factory pins so the door is still slightly uneven and makes a weird sound when its opened. Fast forward to today and the freezer is warm, my food is thawed. I have had nothing but issues with my dishwasher that doesnt dry my dishes, 6 burner range, microwave needed a part. The self cleaning oven doesnt do a good job and the grease is still on the door window. I never imagined that spending top dollar for appliances would be such a headache and so costly. Please, if youre in the market for new appliances, DO NOT buy Viking!

Ive known about Viking for years but its always been out of my price range. I was able to find a good deal at Pauls Appliances in Newark so I went for it because it is the best for sure. The dealers there were just great. They were very helpful and was telling me all the great things about Viking, so I chose it. They were very knowledgeable about Viking. I love my refrigerator. I like it when you open the doors, the lights come on slowly. And I also like that it has a separate door that I can program for like wine or something else. It is great and I ever move, I am taking it with me.

We like the Viking range because of its style and how it fits with our cabinets. It was ultimately the better fit for what we were trying to get. I compared it to the Thermador and the Thermador had a smaller range for the same price. With the Viking, I can control the stove top of the gas burners, which is nice. It also fits into our kitchen wall. I use it every day and so far it has performed very well. However, weve had a couple of service issues with it. The first was the door did not close all the way. It was not aligned properly, so we couldnt get full closure. The other thing was the steel would pop when we turned the oven on. Weve already had service calls to come out for the range within the first 12 months. They were able to resolve the door issue, which apparently was a shipping thing. We still have the metal popping but we learned how to fix that. Also, customer service has been good. I had a lot of issues with the dealer, and by the time I got to Viking, the gentleman I spoke with was very compassionate and had a lot of empathy. He cheered me up and did everything he could to help in our situation.

I will never but another Viking appliance. Our Viking appliances are also 6 years old. We have $30,000 Viking appliances in our kitchen. They are six years old. Three years ago the refrigerator/freezer leaked water all over the hardwood floor, causing considerable damage. Last fall, our closed system failed (the compressor and entire cooling system - a repair costing more than $2000). At the time, Viking told me that a failed closed system is not unusual for the age of our refrigerator! It sounded ludicrous to me, but because that “piece of junk” matched everything else in my kitchen, I sucked it up and spent the money to repair the refrigerator.Then two weeks after the closed system was replaced, Viking sent notice about a hinge recall, claiming the door could fall off. I did not see anything wrong with my refrigerator door hinges, but I called Viking and was strongly urged to replace the door hinge. Immediately, after replacing the hinge there was a significant problem. Now, the door does not close properly. Lo and behold, six weeks later, at the end of 2011, Viking issued a second hinge recall and this time offered customers a reduced price of $4470 ($4100 plus tax) to buy a new Viking refrigerator. I contacted Viking’s customer service immediately because I wanted to know if Viking was willing to reduce the replacement cost of a new refrigerator to help compensate me for the major repair I just incurred.After 3 months of phone calls and emails waiting for Viking to respond to my request, I finally sat on hold for 20 minutes waiting for a customer service representative (I use this term loosely) who was authorized to help. I explained the fact that I was willing to replace my refrigerator if the cost was truly $4500; but since I just spent more than $2000 on repairs, this new replacement refrigerator would effectively cost me $6500. I asked if Viking would be willing to reduce the replacement cost in any way. I was told, No, the price you have is the price youll pay. I inquired why Viking had not made this replacement offer when my closed system failed before I sunk $2000 into this refrigerator just 3 months prior. I was told that was beside the point and I could take the offer or not, but there is nothing more Viking will do. I advise anyone and everyone who has not already made the purchase: dont buy Viking! This is a mediocre refrigerator, but their customer service is by far the worst and most insulting I have encountered. Yes, I will be buying a Sub-Zero to replace this piece of junk and use a front panel to match my other graphite grey appliances. Note: For others with graphite grey appliances, I have found an Italian laminate by Abet Laminati that matches perfectly (879 Colorpact-sei is thicker than the regular product). I have had a test door made up to be sure it is a perfect match.

My friend had a Viking range and I liked it. I like the look and feel of them, the professional grade and quality. Those have been questionable, however. The stovetop works fine but the oven never worked right and it took me a long time to finally get a service tech out. He came last week and ordered the parts, so I’m waiting for them. I bought the oven stove brand new online for $5,000, yet it hasn’t been working for a month and a half now. I heard and I saw consumer feedback bashing the maintenance support but despite that, I bought it because it was something I wanted. I figured it is high quality and it won’t need that much work, but it has turned into that already, so theres a little buyer’s remorse. I buy something high-end like that and I expect good service, and I havent seen that so its disappointing. I’ve since gone to Wolf and I checked it out, and their product support is over the top. If I had to do it all over again, I’d probably go with Wolf.

I’ve seen Vikings advertisements in home building magazines and I went with them because of the expected quality. The stove and the microwave-convection oven were delivered dead on arrival, and it’s now six weeks so Viking’s trying to figure out if they’re gonna replace them or not. They’ve had three technicians out and I have not heard back in two weeks despite repeated follow-up attempts. The interactions are fine, but all the parts unfortunately are on backorder and are parts that they don’t stock. And there’s no definitive timeline for when the parts will be in stock. Every time I call the call center, they say I’m supposed to expect a call from a director or BT level that can make that decision. And they keep passing along the message, but I do not get a call back. I spent a ton of money on these appliances and it’s very unfortunate that the service and quality aren’t there based on my experience so far.

Viking has high-end products and has been around for so long. I have friends and colleagues who had used their products. When we renovated the entire house, we bought the whole set of Viking composed of the refrigeration, dishwasher and a range. I got a warranty for three years. However, there were some issues with my oven. Somehow, something stopped working. I called them and in two years, we were not offered the warranty for the service. We had to find our own way and I thought of every procedure possible to get the oven started again. But even today, it still hasn’t been repaired because I don’t have a warranty. And although the other Viking products are working fine, Im dissatisfied with Viking as I did not get what I needed at this point.

The quality of the Viking refrigerator is a little poor. Ive got a few issues with the fridge. We had someone come in. It looked like the door is not closing as it should. The alignment is off. So we are looking to call them back again. But otherwise, we are very satisfied with the fridge.

The quality is good. The only thing I dont like about the range is the burner is chipping already. Other than that, its a great range. I highly recommend it.

New home with all stainless Viking appliances. Microwave great. Electric range, dont like the electric but good product. Refrigerator model RWFVRF1 with interior water system. This appliance has leaked since day 1. The water pooled in the bottom shelf of lower freezer section, iced up, and leak out onto floor often. Had appliance center come and put new drain tube in, which resolved this issue. The ice maker never made but a few cubes, and leaked within unit. The ice maker stopped working and now another $180 for repair. Now that we have ice, we have bigger leak problem onto floating wood floor, which now swelled and needs $1,600 repair. Really looking into replacing the fridge, but may need another Viking to match other appliances. UGH. Viking has been awful as to responding, nothing after trying to contact up to 28 times. They always refer you to appliance centers to fix - $$$ and still leaking. Maybe this is a fluke and the product is good, but not sure how to move forward here.

I liked the styling of the refrigerator. I bought it from a retailer. It just took a long time. But the quality is good.

Ive spent almost $1500 repairing a $2300 Viking oven, and its broken again. The last repairman said he thought the previous repairman (Bobby Dollar Appliance) crossed several wires and that it might not be repairable. Ive tried to contact Viking about selling me another oven at a wholesale price, but they are ignoring my emails. I will only buy Viking again if they sell me one at wholesale.

My wife and I perceived the Viking refrigerator as high quality just by certification. We like the look of it as well as the configuration with the door freezer and double open top. We also wanted to get a matching set for we did a remodeling in our kitchen. So far, we really like it but theres one thing that kind of drives me crazy, and its in the minor side. On the freezer, when you open that the big drawer down below, it has an ice maker, and you pull it out. The way the ice is dumped it into the tray and it builds up, about every fourth time, it pushes the ice behind and comes on the floor. But if I open it slowly, reach back, and try to move the ice, it doesnt happen. But sometimes, I forget.The other thing that weve experienced, and I dont know that its the refrigerators fault, is that if our power goes out or trips, then the power comes back on again, the refrigerator doesnt automatically come back on. That could be bad and we initially had a problem when we first got the refrigerator. Aside from that, sometimes we spend a couple of weeks away from the house. Were trying to figure out if theres a way I could get a beeper on my panel or something that would tell me that the fridge is off. But I want it to just automatically cycle back on when the power comes back on.Also, I wish they can come up with something a little better and easier to remove than that plastic coating that they put on it to protect it during transportation. Its really a great idea to have that protective plastic but it is a royal pain to remove it for installations. Other than that, I feel like we got good value on the Viking refrigerator, so Im pretty happy.

The Viking refrigerator seems okay. The only thing is the only thing is the icemaker is a little slow. But other than that, everythings good.

I have a Viking stove that Ive been pleased with it so I assumed their refrigerator would be of good quality. I got a brand new one and it was a store model because the other refrigerator was going to be a three-month wait, which I couldnt wait for. I received the refrigerator in June and I like the appearance of it. But I noticed one issue in mid-July where the door doesnt shut properly. The icemaker then broke in September. I noticed that it was freezing stuff in the back of the fridge. That was probably a few weeks afterward but I suspect it hadnt worked at all. I was told that there are three broken parts in my fridge and there is nothing that Viking can do until the supply chain works its way out. Im not pleased.

We purchased an expensive free standing gas range, model VGCC530-4BSS, because we were tired of having to fix our old electric range. From day one the front knobs got hot when the oven was on for a long period of time. We never really thought too much of it until just recently when the oven would quit working after being on for a while, for example, when cooking a turkey etc. Through my own investigation, along with limited help from Viking I figured out that the oven door doesnt seal at the top. There isnt an adjustment to rectify this problem. Viking suggested new hinges, at the bargain price of $120 each, which I fail to see making any difference as this has been an issue from day one. Not to mention I removed the door, inspected the hinges and could not find anything wrong with them. I strongly feel that the only solution to this problem is to buy a new stove, one that doesnt have the Viking label on the front. This will be our first and last Viking product EVER!

When looking at other competitors of theirs, Vivint could step the design up a little bit. But for the price point, the refrigerator is doing what I would expect it to be doing. I havent had any issues in comparison to other issues Ive had or are having with Vikings other products such as the freestanding range. The performance has not been as expected. Ive been having some issues with the oven specifically and the griddle not working. Theyve sent some technicians multiple times who tried to fix it but its still not working. Im trying out to see about getting a replacement or refund since it’s been over four times now. Theyre easy to contact so Ill give them a 10 or an A+ for that but the follow up is lacking. Im having to follow up with them as to whats going. Ive recently had to request an escalation to try to get information because they dont have much to go by based off of what theyre waiting on with their contracted vendor.

Viking Ranges has a good name and their product was what my wife wanted. The quality of the range that we bought from them is fine and we like its looks. Weve only had it for a month or so and we haven’t done a whole lot of cooking or baking on it, but we’re happy with it. The Viking range, though, is very expensive.

I’ve had just about every brand of refrigerator imaginable and I have never ever had to call and use the warranty and try to get things fixed, except for now with Viking. We were willing to pay the price thinking we were getting quality, but it was very poor. The refrigerator came defective. The doors were uneven and it wasn’t fully balanced so it wobbled on the floor. I had all those little quirky things, but the main problem was when the ice maker would not work, it flooded.I had a free-standing refrigerator and it flooded and it froze, and then it completely stopped working. So we called Viking and they kept trying to fix it but it wouldn’t work. Finally, the technician replaced the refrigerator but we hadn’t had it for two weeks when the freezer flooded, froze and stopped working as well. Plus, the refrigerator always came with cracked little door cabinets, the ones where you put your milk. It is terrible. The doors were also still uneven and the little bend was cracked. They took care of that, but it came directly from Viking and that took a long time to receive. Clearly, there is an issue with the manufacturer.I had also missed an appointment because I couldn’t do the window that was given. I called a day or two before they gave the notice but they never called me back. The next thing I knew the tech was at my house and it was like he didn’t get the message. I was so sorry and I wanted to reschedule. I asked if they could come quickly and he said he could come that week. But I followed up and they never called me back. I finally called them the other day and the rep booked me three weeks out, on March 19th, which was absurd. I had waited a month and now I’m waiting another month. When the technician comes and diagnoses it, I know it’s going to be another month to get the part. It’s an absolute nightmare.We made the purchase through the Best Buy store because it was easy and convenient, and I knew that it was backed by Viking. Best Buy was hard to deal with but it was easier than dealing with Viking directly. I’m in that huge several months process of trying to get my ice maker to work. If this problem continues, I’m going to go to the news. The process is bad and outright wrong. I was being pretty cool about it, but Viking gives me crap.Viking doesn’t hustle out and try to own up to it or make it right. They make you wait and the people that they have that work the warranty don’t care. But they really need to care because they may be making a lot of money installing a lot, but it’s not going to continue. I read the reviews and I know there are a lot of angry people. Reviews are out there with this exact freezer problem and it has happened to me twice. What were the chances of that? If they really paid attention, I wouldn’t have had another problem.

My Viking refrigerator and dishwasher are just over four years old. We have had constant problems with the fridge beginning within a year of purchase. Ice maker replaced twice, unit not cooling, plastic cracking, doors not sealing. We have had the entire unit replaced, since then the ice maker is still working but the plastic is cracking again on the covers to the butter storage. The dishwasher has been repaired at least twice, once due to a fire hazard recall. Now it doesnt dry the dishes and needs repair again. In over 30 years of homeownership I have owned several homes with other appliance brands at much lower cost - have never had any single appliance come even close to having major issues such as this. When I paid top dollar for professional appliances I never expected this low level of quality.

We liked the bulkier look of the hood that went with the Viking range and we couldnt find that particular hood in any other brand. We also wanted all of the appliances to be the same brand. We got the range and so far, the quality is good. I also like the griddle part of it. Its nice to have that option rather than having a toaster if Im heating up small things.

I had a Sub-Zero for about 25 years and it was slowly dying. I went to Gringers which is a lower-east side appliance store that has been around for many years. I was shopping for a refrigerator. The space that I had in my kitchen would only take a 24-inch depth refrigerator. I asked the store people if they could help me in figuring out what to do. They had floor models and the Sub-Zero that there was too expensive. I didnt think that I would be able to afford a new Sub-Zero refrigerator but I just wanted to price things out. They had this Viking and it was opened on the right side and you can change the door opening. That was the floor model. The salesman there was friendly and happy. He said that anything made in the United States was gonna be 10 times better than any of the models of anything else out there. I bought the Viking refrigerator because it was a floor model and I was able to negotiate with the guy that if I would have the full warranty, it would be three years even though the model was on the floor for close to a year. I got the extended insurance so it’s insured for eight years. I never bought anything off the floor. I really felt like I was taking a chance and was hoping that the thing wouldnt break as soon as the delivery guy left. Im in a brownstone house in Brooklyn and it’s a 150-year-old house. Things are a little lopsided. The guy from Gringers came for the installation and he didnt install the fridge so that it was level. Because of this, I had an issue with the fridge. The system failed six months ago. I came down one morning, opened the refrigerator, got the milk out for my tea and I noticed that there seemed to be beads of water in the freezer. I opened it and it was like half-frozen. I contacted the place where I bought the refrigerator because it was just two years since I bought the refrigerator so it was still on the original warranty. They sent somebody out. But it took a while because they were very busy. When the guy came out, he looked at it and he said the refrigerator wasnt broken but it had to be leveled. They made another appointment and the refrigerator was leveled which was really nice. The people who installed the fridge then came back. Gringer said to the insurance company to fix the fridge then bill them. Other than that, the refrigerator has been great. It’s a big fridge thats probably too big even for one person, which I am now in the house. I would highly recommend Viking. I love the fridge. It keeps everything really cold and I dont adjust the temperature. I can see that the temperature is stable each time I open the refrigerator door. There’s also enough space in the freezer. Everything, I feel, is good quality and it’s gonna last maybe longer than me.