We have had a Bertazzoni oven for, it must be, a quarter of a century and never needed servicing. Today the oven light went out consistently after 30 seconds beyond ignition and release after the prescribed safety period of 10-15 seconds. I called the service department and talked to Tracy and she said: "Unscrew the two Phillips screws on the front of the bottom shelf, push the shelf forward and then pull it out, and clean off the thermo-coupler behind the ignition." I did what she said, even though the thermo-coupler didn't seem dirty, and - hey presto - it now works fine. Thanks, Tracy. The number I called was 866-905-0010.

the Bertazzoni cooktop/range is fabulous. Four burners each of which has a totally different output. Once calibrated the adjustment screws on the control valve, we can really use each burner differently. Two very LOW simmer burners...and the double burner can make a wok really smoke!. Most complaints will be because the burner levels aren't properly adjusted. Quite easy to do if one reads the installation/user guide, but if not done, then will get a LOT of unhappy people. My wife misses a self clean oven...but once calibrated, it holds its temperature well

I have been using a Bertazzoni MAS30 4 GAS XT stove since July of 2010 and have had no problems with it whatsoever. A couple of tips: The oven door must be ajar to ignite the oven. The oven temperature in normal mode takes about 10 minutes to balance to the right temperature. Mine is dead on. Turning the burner knob all the way to the left will Not give you the lowest temperature. Watching the flame and turning it to the right to close to the off position will.

This is an elite stove and oven. It works perfectly & looks better than any appliance I have ever seen! There is NO leakage whatsoever and the fan, both in regular usage as well as convection use is perfect. The oven temperature goes to the set temperature in about 15 minutes and is pinpoint accurate. The dual burner is a Godsend and yes, it cooks better than any stove in either the commercial or residential world. Well worth the money! If you are serious about cooking, this is the stove to purchase.

I have had my Ferrai Red 30 Pro-Style Gas Range for two years now and I am still in love with it. I cook everyday, and 3 of my twenty-something children also cook on it. Everyone loves everything about the Bertazzoni. It is both beautiful "form" and wonderful "function." The standing joke in my house is" "When Mom dies, who will get the Bertazzoni!" I could not be happier with this appliance.