Electrolux refrigerator EW23BC711S SN 4A04802394 never worked properly. We have a service contract **. The freezer never closed tightly and we have experienced frosting from time to time. The ice maker has never worked. It does not maintain the right temperature to keep the ice from melting. Ice turns into solid block and is not usable. All the parts that could be replaced have been replaced as per comments from technician. There is a design flaws and the technicians have repeated that they have many issues with these refrigerators. Under the service contract, a replacement is called for after 3 similar calls. We have asked for a replacement and all Electrolux does is to send more technicians trying to wear us down. Well have no choice but go to court to get satisfaction.

I bought Electrolux Fridge for a small condo. The Fridge is tall and slick, perfect from my condo that is used only 3 months a year. Problem: makes a snoring sound, water in the back of the back of the fridge, drips all the time. Sometimes it freezes. I called Electrolux from the store, they told me I have to talk to the manufacturer. They send someone but the problem remains the same. I called them again. They told me since a year has passed I have to pay one of their authorized technician to look at it, so I called a technician and paid him. He came while I was away. I assumed problem is fixed. When back in Toronto the problem is worse. Fridge has more water on the back. I called the manufacturer they said they never received a report from their technician and since a year has passed it is not their problem. Basically Electrolux does not and does not stand behind their product. They will have a reason not deal with you. I tell everyone please, please do not buy Electrolux Fridge. It is a problem. Do not judge a book by its cover. It looks good but it is the worst quality you will ever get.

Your product broke in less than 1 year and your warranty and replacement policies are a joke. They are designed to rip the consumer off. Its nearly 1 month since it broke down and after 3 techs visits and 3 orders for possible broke new parts, Im still without a washer and Electrolux are sending yes, a 4th tech out with more parts. If this washer ever gets repaired, its probably going to die immediately after those repairs cause the previous repair guys have torn it apart. They even pulled wires out and somehow managed to get them back into the boards.I saw this with my own eyes and I would bet 1 million dollars that those techs damaged those other boards and wired. And of course who will have to pay for those techs mistakes. Yes, thatll be me the customer. Cause they are in the business of selling horrible products without honoring repairs or replacements as they promise. Electrolux and Frigidaire are 2 names that should not be in business. My work order # **.

I purchased the wave touch dishwasher ($1200.), the microwave ($600.), and the French door ice maker fridge ($2,999.) since 2009. The dishwasher was replace immediately for leaking. Now it makes a noise while running, where before you never heard it run. We have mold that builds up it, we have to take it apart, use brushes to clean the racks. I think that should be a liability for knowing my dishes are being washed with mold build-up. Disgusting. The ice maker has been replaced so many times I gave up counting. Sad part we heard the same thing, yes, we know that is a malfunction in the design of the ice maker. The ice clumps to the front of the bin, starts making a thumping noise & I have to empty so it will make new ice. Thank goodness we purchased the extended 4 yr warranty.The microwave ($600.) the latch that closes the door broke, so you cant use the thing & we had to tape it shut to keep the door from staying open. My daughter purchased their oven ($1200.) & the electronic board went out on it. Thank goodness they purchased the extended warranty. I would never tell my worst enemy to purchase any Electrolux appliance. I insisted on this product & have been unhappy since. We purchased them before retiring (knowing we would be on a limited income), hoping we would be good for at least 20 yrs, so much for that with these products. Please never buy any of their appliances, you will regret it.

The main problem is the ice maker. The waterline frequently is clogged, necessitating service repair. The design of the ice receptacle is backwards, so every time you open the freezer, ice falls to the floor of the freezer, making you reach back to remove the ice from the floor of the freezer and the kitchen floor.

I bought Electrolux dryer EFMG627UTT recently on Sep 18. Dryer is taking too long to dry and customer service is poor. They already change the motherboard board and temp sensor. The predictive dry is stupid feature and not working good. The empty dryer with no load is running 1 hr and they claim that it can sense the load and moisture and predict accurately the running time. Means it should stop cycle in few min when load and moisture is 0. But still it predicts 57 min and running for 57. Technicians Jose says it is normal and per tech specification and when I asked what is the tech spec, he said he dont know. None of them in customer care knows that spec. Worst customer support and worst machine. If anybody can guide to sue them I will be happy to do. Reason of review: Poor customer service. Monetary Loss: $1800.

Have an Electrolux bottom mount fridge which is 2 years old. Top handle fell off after 6 months and they replaced both doors. Just held on with cheap plastic. It has just fallen off again and my husband has glued it on. This is not good enough. Never had this problem with any other fridges. One is 35 years old. Do not buy. We paid way more that we could bought comparable fridges for. Service agents fixed the first time. We just couldnt be bothered with rigmarole. Have 3 years extended warranty. Just dont buy.

Double wall oven, undercounter ice maker, fridge, dishwasher and six burner cooktop. Problems with everything except the cooktop. Finally had to threaten contacting state Attorney General. Most have complaint forms online. I agree that they rely heavily on you purchasing an extended warranty.

We purchased a stackable dryer from Electrolux in August of 2016. 2 years and 5 months later the motor stopped working with normal usage. We spent $420 to replace the motor and today, almost exactly 1 year later, the motor stopped working again, same code same issue. I called their customer service and they are offering to sell me the part for 50% off plus labor and diagnostic costs. They will not take any responsibility for a defective, useless, and very expensive LEMON they have sold us. THE WORST PRODUCT EVER! DO NOT WASTE YOUR MONEY ON ELECTROLUX PRODUCTS.

We have already spent at least 20 hours following every Electrolux procedure to the letter, regardless of how inane the reasoning only to finally be denied a solution. It is the same story about the defective ice makers they designed and installed in thousands of refrigerators a few years back. Bottom line - We would pay for parts but since the ice maker cant be fixed there is nothing we can do for you. Yes we bought $6000 worth of Electrolux products when remodeled our kitchen and they made a defective product but its on us. Thank you very much. They said they dont care about negative Internet reviews because only unhappy people post - not happy ones. Brilliant! So, we vote with our wallet and words. Never buy an Electrolux or any brand by that company and tell as many people as possible. So, when they hire a consultant to find out why the stock is down maybe they will discover these communications and determine that it does matter to try to protect rational consumer relationships.

I bought Refrigerator and Freezer twins at Max Center on 13-02-11, both with one-year warranties. Upon installation by Electrolux technicians the next day, the freezer had a thumping sound and ice formations inside the door. We called the technicians who came several times, made some installations on the door, but never resolved the problems. Lately, Electrolux does not answer our calls, and we are unable to have this problem corrected, or receive a new freezer. The freezer has an air leak which has not been corrected and Electrolux has offered no new solution or help.

We had to create space on our kitchen counters and decided to use the area above our stove. We had the small cupboard presently in place cut done by a few inches, removed the old range cover, and installed this microwave/ convection oven. Because of the convection oven, we are able to have three ovens at that location. We have a GE double oven with the control board on the front. Sometimes we use on of the stove ovens as a warmer, which we do have the space to add.

We purchased the Electrolux washer and dryer in 2017 and immediately had a problem with it clanging and banging. We had two techs out and they couldnt find an issue. Now the pedestal drawer broke! I owned a Kenmore front loader for 15 years and never had one problem! Today I called about that part and explained that it still clangs. My husband says its a design flaw and even tho we empty the lint screen after every single use, it is escaping and going into the motor. Today they said they cant cover sending someone out again. Its beyond the time limit! Really!? Dont buy any of their products! The company doesnt build reliable products and then try to pawn it off on the consumer and blame us for waiting so long.. I said its not my fault twice they couldnt figure it out. Never ever ever ever will I buy anything electrolux! Terrible products and worse customer service! They dont even deserve one star. I would give them a negative 5 if possible!

Warning. Do not buy from this company. We bought a Frigidaire double oven. Paid $1500. The very first time we try to cook on it the unit completely shorted out. We contacted Electrolux. They sent out J&M appliances to repair the unit. They replaced the fans four times, the motherboard three or four times plus numerous other parts. J&M Appliances have been to my house 10 times to fix different things but it went wrong with the unit and four times to diagnose it. They called Electrolux for me trying to get me a new unit being it was only a few months old. Electrolux denied the new unit so, I’ve sent emails to the CEO jonas.samuelson@electrolux.com and I believe it was the Vice President jan.brockmann@electrolux.com. Neither of them have responded back to me. Here’s the kicker. I spoke with a RITA **. She’s some kind of an executive assistant pretty high up. I told her I wanted a new unit. That this was ridiculous having to leave work and meet the service rep 14 times. So she told me she was not going to replace the unit. I was out of luck. Mind you it’s still under the one-year warranty. I have proof with the receipt. She didn’t care. Also Rita ** put a block on my Electrolux account so nobody else can help me with the problem anymore. I’ve called them numerous times asking to speak or two different managers and the managers tell me that she put a lock on it and only she can get into my account now. Be warned about this company. Do not purchase any of their appliances. The one year manufacturer warranty or any other warranties do not matter to this company. Do your research. Read all the reviews on Facebook, Yelp and any other social media. I should’ve done it before I purchased with them. I would not have bought any of my appliances through them. This is one crooked company.

I purchased glass stove top from hhgregg two to three years ago. Purchased five year warranty. I will have to get copy of receipt/warranty or locate. I went to hhgregg and they said I would have to contact Electrolux. I tried emailing and no response. Any info on this product would be appreciated.

After 1 year of operation the big burner failed - replaced in extended warranty. After 3 years of operation we werent able to completely insert the Fully extendable Luxury Glide racks thus not being able to close the door. Not covered by warranty as acc. to Electrolux this is not a functional part. Strange - how is an oven with open door fit to purpose? We replaced it by a usual rack. After 7 years of operation the ceramic top separated itself from the frame - the silicon layer around the ceramic top sticks on the ceramic top but not anymore to the frame.

The Electrolux appliances are the worst I have ever had. The ice maker is faulty and has lead to numerous repairs. The oven has roll out shelves that don’t work and burners that have been replaced. The dishwasher had to be replaced within 5 years. The Microwave has been repaired twice. Nothing good about any of these appliances. Wouldn’t recommend anyone waste their money on these Electrolux Brand.

We purchased a new home from a builder and moved in January of 2015. The home had new stainless steel Electrolux kitchen appliances, including the 30 built-in microwave (EW30SO60QSA). The appliances came with a 1 year manufacturers warranty. Later that year we noticed the handle on the door was becoming unstable & loose. I called the 800 warranty number & a local repair technician came to repair the handle. After an hour or more of trying to find a way to access the handle screws he gave up and just ordered a new door. In a few days the new door was delivered & he installed it. I dont have exact dates because it was done under warranty & I didnt get a bill. Now the 2nd door has the same problem & cant be repaired. I paid a technician who tried to repair the handle & he couldnt. He said the only option is to pay $460 plus shipping & installation for a new door. I called the Electrolux customer service number to see if they could make some sort of allowance for the what seems to a product design defect. I was told by a supervisor that they dont acknowledge the problem & I should have bought the extended warranty for the microwave. So,I dont recommend Electrolux or their appliances.

I purchased new Electrolux dishwasher from Goedekers.com, was delivered to me in intact box, so nothing to show delivery problem, I open the box and could not see any problem, scheduled installation and the installer discover that under the cover blanket the unit was really beaten up. So I called Electrolux and Goedekers to report the problem. The dishwasher is under 12 mos warranty. They send different appliance repair people to fix it. And the conclusion was the same: Replacement because cant be fix.But after two mos Electrolux/Goedekers game come with the statement: the warranty does not cover the repair (actually Electrolux spent $600 on diagnostics and screwing-unscrewing) + I spend long hrs talking/asking/emailing/listening CS reps, managers, supervisors, corporate executives telling different statements, basically lying and not taking responsibilities.The worst experience in my lifetime and Im 64 years. All this Electrolux/Goedekers reps were advising me to do illegal actions to repair the damage for unit under warranty and all is my mistake that I did not uncover the manufactured blanket when I checked the delivery shipped in intact package box. Also accusing me that I damaged my new dishwasher - insane! I ready to expose the damage that Electrolux and Goedekers are doing.

We bought a side by side refrigerator in the summer of 2012. Upon delivery and install the ice maker was spewing out ice - crushed and regular ice all over my kitchen floor. We had to call a service person in to fix the problem. We had to call back a week or so later to have the machine fixed again for the same problem. At this time we realized we may have bought a lemon and added an extended warranty. I called for a part that had broken inside of the door at which time Electrolux said that they did not supply a warranty for that item. I read that they use refurbished parts also to repair their appliances. Someone should have told me this or I wouldnt have bought the warranty. The service call last year was just under $100.00 which I refused to pay since we had just bought it.I requested a refund from my extended warranty that went into effect August 7, 2013. I paid $185.90 and will only get $122.74 minus the $18.59 administer fees bringing the total refund to $104.14. This is crazy! I wish I had done research on this product, but didnt have the time. I will go to Lowes and let the service reps. know that this is a lousy brand and dont recommend it to their clients as well as writing a complaint on Lowes website.

I purchased my new Electrolux slide in range with the three year warranty including thermal breakage of the glass top. I had the range for just over a month and was simmering vegetables when the glass made a pop & then a crackle sound. The glass had shattered into flakes and then cracked. Customer service asked me to send pictures which I did. They immediately blamed me and said that I must have dropped something on it. Three months later and after being runaround they now claim that my pot was dirty and stuck to the glass so is not covered by the warranty.

Great features we are learning to use. Looks great too!

What is worse the refrigerator or the 800 number customer service? New refrigerator came, got set up and the control panel didnt work. Two weeks later the tech came with the second one that also didnt work. One month on a new refrigerator and no ice. Since then, an ice maker service call repair every six months. Company takes no ownership of their products performance and customer service and their supervisor spend their time trying to sell a $300 per year service contract. I have 5 Viking and 2 Samsung appliances in the kitchen purchased at the same time. One problem with exhaust fan, repaired promptly. Electrolux is an awful company, making awful products, and treating their customers badly.

This is my second Electrolux appliance. The first one I got was a built-in double wall oven. Had a lot of problems with the oven. After a year, they replaced the oven. All has been good with the oven now, very happy with it. Needed a new dishwasher so I went back to Electrolux - it was 3/16/09. I keep having the same problem with it. I get an error code (Er01) leak detector. I have put so much money into this dishwasher, and it still does not work. They have replaced everything that they could inside the dishwasher. The service people said that there is nothing for them to do anymore. The service people said Electrolux should just replace the dishwasher like they did my oven. Its been over a year now and most of the time I do not have a working dishwasher. The time Im spending doing my dishes and the time Im on the phone with them is driving me nuts. I just want a dishwasher to do my dishes not me. I did not buy it to look good, and thats about all it can do. I never thought about taking photos when they were working on it. I started off being so nice. Now I just have one big headache after another each time I try to get them to repair my dishwasher. They keep telling me they are working on it, but all it does is cost me more and more and it still does not work.

It is infuriating that a company does not stand behind their product. The interior of my Electrolux refrigerator is falling apart. The plastic supports are cracked and broken, making the drawers sit askew. Freshness of food? I have spoken to customer service twice... no help. When requesting to speak to a supervisor, I was kept on hold for lengthy amount of time only to be told that no supervisor would come to the phone. No supervisor will come to the phone? Customer service?I have been told by numerous appliance retailers that Electrolux appliances are plagued with quality issues. I purchased $10,000 in Electrolux appliances in 2012. Yes, the warranty has expired. But this is NOT acceptable. The interior portion of my refrigerator should be replaced... no questions asked. That is brand support and customer service. Own the fact that there have been ongoing issues, and work to maintain a loyal customer base. That is good business. I am a business owner. I would expect my employees to take better care of my customers. ELECTROLUX should be ashamed! I feel a responsibility to share my feeling with whomever will listen. Its infuriating. You have certainly lost this customer and I feel obligated to spread the word!

I purchased a complete set of ICON Electrolux appliances just over 10 months ago. The first time we used the dishwasher, the control panel kept displaying a code 11 that indicated a drain valve issue. I contacted the customer service department and they referred me to a service company to come and review the issue. The service tech had no idea what he needed to do, and advised me that it was not an issue with the appliance, but an installation issue and advised there was nothing he could do. I then contacted a plumber at my own cost and was advised by a 25-year experienced plumber that there was nothing wrong with the installation and to contact Electrolux back to get a second opinion from another service tech. I contacted Electrolux back and after many complaints, they finally sent a different service company to review the product.The new service tech finally advised that the issue was due to the faulty computer board, which he advise Electrolux to replace. Electrolux then advised that the dishwasher I purchased was no longer available and the store which I purchased from gave me a refund. I then decided to give Electrolux another chance and purchased their product. Recently, I used the self-clean on my Electrolux ICON stove and when the self-clean was complete, I opened the stove and noticed the door window had dirty film in between the glass and there were two size toony marks on right and left side of the door. I wiped it with a damp cloth and pieces of the material started chipping off. I sent an email to their customer service department and they advised there was nothing they can do as their guarantee only covers working parts and not visual ones. I could not believe that I received such an email from a high-end company.

Electrolux-Frigidaire 5 Cu Ft Freezer. I have gone round and round with them over my Freezer making a noise every 10 to 20 minutes. This sound is like a mechanical switch turning on at 63 Decibel. They shift the blame on my set up saying that if I had it on a carpet and something to absorb the sound, it would be less noticeable. They do not say the sound doesnt happen but as long as it is still freezing this is okay. I am very dissatisfied with this unit. Admitting it freezes. But the noise is very aggravating. Sams club freezer is $100 cheaper and totally quiet.

We had our house built 6 years ago and I just had to have the Electrolux appliance. The only thing that in my opinion that has worked well is the dish machine. The oven, cooktop, and microwave not so much. For the price I was expecting as other consumers have stated a much better product. I did not get the warranties because them in themselves were expensive as well.Lets start with the microwave because it had the least problems and lasted the longest. Two years ago the door panel came partly loose. Only I had it fixed was because I had gotten the home warranty for all household appliances and it was covered under that warranty. Along with the other two appliances that I am going to talk about. Last year the spring broke so the door would not close. My husband tried to fix it and in the midst of doing that he broke the top piece. A friend came over and saw that the door was taped shut. He asked what was wrong with it; I told him and he fixed for me. The top piece could not be fixed because it was plastic. Thank goodness he didnt charge me. He said it was a minor fix. The top piece I just laid it back on top. You couldnt tell it was detached. Now this year the microwave stop working all together. I put something in it to warm up and it did not come on DEAD. I never cooked in it anyway but dead after 5 1/2 years.Next we are going to talk about the cooktop. I picked out the 36 in induction cooktop. It was working good. I was excited I had gotten it then after 6 months the burners seem to no be cooking as well. I had to cook the food on high if I was using more than one burner because it was not cooking well and taking forever to cook. Thank goodness not was burning. I thought something was wrong but I could not figure out what it was. Then one day when I was cooking for the holidays, midway through cooking the hold cooktop shut off. At that point I had to wait for the fans to cool the cooktop off. Once that happen I had to cook everything one at a time till I was finish cooking. Needless to say I was upset. That Monday I called the Electrolux and they called a service tech out because it was still just under their warranty . When he finally came out he told me that it was a good thing it had shut itself off because it could have set the house on fire. Like that is something a home owner wants to hear. He told me he had to order the part. It took three weeks for that part to come in. No problems after that until the fourth year and it did it again. By this time I had gotten the home warranty I spoke of earlier and thank goodness for that because we had problem after problem. This time one side of the cooktop could not work. The service people sent someone to fix it. Then two months later the other side when out. They sent the same person out again. Then the other side that had been fixed went out again so he had to come back. This was every two months for 8 months. Then finally he realized something was burning out the circuit boards and fix it. No more problems but on the induction side you cannot burn the 2 burners on the same temperature or you will get an error. Thats a small price to pay for not being able to use your appliance that you paid hard earn money for 8 months.Finally we get to the double oven. The first problem I had was the Led lights went out. That was still under factory warranty. This happen two months after we moved in. The next problem again like the cooktop, the oven sensor went out, this was 6 months after we moved in. They came and fixed that. I had no problems until again like the cooktop in the 4th year. I was cooking on normal bake and the oven seem like it wasnt getting hot. Then I started using the convection bake then it seem like it was doing the same thing. One day I was standing there looking at the stove wondering what to do, my daughter said Momma I told you the bottom oven works better than the top. At that point I turned both ovens on and the bottom oven heated up faster than the top. So for a while we used the bottom oven for cooking until it was doing the same thing as the top. The problem with the oven was happening at the same time with the cooktop but it had to be 2 different work orders. The oven took longer to get fixed than the cooktop because we had to wait longer until the part to come in. So I didnt have a oven for 11 months. Because you could not use 1 oven without the other because they were on the same circuit board. Since then we can use both ovens but the bottom oven is still hotter than the top and it still heats up quicker.

We have an Electrolux microwave in the office and we always use it every day to heat our food. Its been working fine for some time now but lately we noticed that its not heating our food the way it has before. I used to heat my food for 2 minutes only and it is hot enough. But now, I have to heat it many times or up to 10 minutes so that my food will be hot enough. For boiling water, it sometimes takes 20 minutes just to get the right temperature. Im so dissatisfied with this microwave.

All oven racks must be removed before cleaning, had I been told I never would have bought it.

I purchased by Electrolux dryer in 2/09. My major complaint was on occasion it would burn certain clothing. The grate on the back of the dryer became black. I tried to clean it to no avail. I dealt with it since it was past my extended warranty and wasnt happening all the time. Recently my dryer stopped working and I said error code E66 on the panel. I called the service number it gave me and they referred me to a service tech in the area. He came the next day stated he could fix the fuse that burned out causing the error code but the real problem is the fact that the dryer gets too hot (I have noticed that) and that is what is burning the clothing. A total of $800 to fix this problem!! A quick google search shows that this is an issue with these dryers, and from the conversation with the service agent it seems they are aware of this. They offered me a 10% discount on the parts! How generous! I choose Electrolux because of their name but that isnt worth anything anymore. Never again!

A small and simple to replace part (the latch for the dispenser drawer) broke on my EIFLW55HIW0 model washing machine. I contacted Electrolux expecting to be able to order the part. They referred me to their parts manual (which required going to the Frigidaire website). Unfortunately the part was not shown and I was told I would have to purchase the entire assembly. When I told the support person that I had no assembly that even looked like their parts diagram, they essentially said, well that is the parts diagram. There is a clearly labelled part number on the drawer assembly, but it does not match their parts diagram. In other words, although the model number is the same, the design has clearly been changed so that matching parts are no longer available. There is no part number for the part that is broken so apparently that was not considered a separate part.

I purchased a refrigerator from home depot on the 23rd and it was delivered to me on March 2. Before the delivery guy brought the fridge in he informed me that the fridge was dented and if I wanted a new one I would have to wait another week without a fridge and with a small child that was out of the question. So I decided to call Electrolux to see if I could be compensated for the fridge. I talked with ** and she told me without pictures I could have $40 off the fridge, I took pictures of both sides of the fridge and did not hear back from her. I called the next day and spoke with ** and he said I guess we can give you $60 off. I was upset with the rude comment and said that I was still unhappy and he said well what are you expecting? I was not expecting anything but would have liked to be acknowledged that what I bought was not what I received. He told me he would talk to a manager and call me back the next day, I called and spoke with him again and he said I guess we can give you the $100 off. I was very upset by the way I was being treated and said that I would just prefer to have a new fridge sent since that is what I paid for. His response was oh so now youve changed your mind, we will deliver, then hung up on me. I got no apology for the situation or any details about when the new fridge would be delivered. I am astounded by the horrible customer service this company hires. I called back after being rudely hung up on and he refused to pass me on to a manager. I called back several times after this trying to speak with a manager and not one person would help me. It is now March 20 and after going to home depot in person I got the first apology for my situation and the man working there was amazing and threatened to call head office if my issue was not resolved. Turns out ** did not give my phone number to the delivery company. Appalling, dont use this company, its not worth it

I bought a washing machine on the 4th November. Exactly 45 days back and last week there was a burning smell from the machine. I have called the customer service for the last 5 days twice a day and still have not got a technician. Everyday all I hear is it has been escalated. Im really sorry to have bought this and would recommend others never to buy this just because of the competitive price.

We have owned this Electrolux Wave Touch (electric) for now two years and experienced nothing but problems with the electronics. Every time we use self clean, something else fails. I expect a $2,500 range to be more than sufficient in reliability. After all, what good is a great range when on Thanksgiving day you have to explain to sixteen guest why you cant finish a holiday meal as the range top does not work after the bird is done? Heck, two service calls later and we are now canceling our Christmas celebration as it still is not corrected.Just say NO to the Wave Touch and I suspect the engineered quality is no better on the lesser models. FYI - calling Electrolux on a two year old unit, as suspected they could care less. Frigidaire Pro series side by side (made by Electrolux) at a year old took five service calls before they said replace it as we cant figure it out. Thats another NO to buy.

3 yr old frostfree freezer started frosting up after 2 yrs. Read the reviews before making the purchase of stand alone fridge and freezer. Both are stainless steel and quite beautiful. This product has proved to be unreliable and I should have heeded the warnings in the reviews. Despite their beauty, I would not advise purchasing this brand.

As part of a luxury kitchen renovation we chose Electrolux appliances. Built in refrigerator with matching built in freeze, double ovens and induction cooktop. The freezer broke within the first year and it was like pulling teeth to get someone to service it. Electrolux would not stand behind their product and while waiting for parts it just started working again. We lost all our food twice. Its worked since then but often freezes up inside and often has a huge amount of condensate on the exterior. Similar issues with the fridge. They replaced the gasket on the door which did not make a difference other than now I have a gasket that isnt fully attached. Most recently the induction top died. Three weeks to get a service tech here and it is going to cost $ 1,100 to fix a three year old cooktop. I will never buy this brand again and as a leading remodeling contractor in two states, I will not let me clients buy Electrolux either. No help from Electrolux or the dealer.

We purchased this expensive refrigerator in January of 2014. The in freezer ice maker does not stop working even when the ice bin is full. When opening the freezer drawer the ice cubes get knocked off into the back of the freezer and when the drawer is closed the drawer gets knocked off. The drawer slides and the drawer will not close properly and is difficult to correct. The plastic fascia on the freezer door cracked and Electrolux will not offer any compensation to repair this manufacturing defect because it happened two months after the year warranty.

BUYER BEWARE!!! When my boyfriend and I bought our house, we purchased an Electrolux washer and dryer set. Since we purchased them, the washer has leaked into the drawer randomly and the dryer has burned our clothes multiple times. They have replaced the back grate 3 times already and it keeps turning black and burning our clothes. Now it’s been fixed since yesterday and the grate is black again. Upon further research, I’ve found multiple people with the same complaint. Please do not buy anything from Electrolux. Their products suck. Their service sucks. Their accountability sucks. I want a new friggin dryer!!!

I have had the Electrolux dishwasher less than three years and it has failed twice. The first time cost $200 after just over a year of service and now with a pending repair bill of over $700. That would make the dishwasher cost over $2,300 for less than three years of service. The Electrolux customer service said it was my problem and they wouldnt fix it.

Refrigerator went out on my 32 day and it has been one hassle after another. Now after 3 months I’m still out of a refrigerator and waiting again for 2 weeks for them to come look at it again after the last 3 servicemen told me it had to be replaced! I WILL NEVER EVER BUY ANOTHER PRODUCT OF THIS BRAND AGAIN!!!! Even if it was free I wouldn’t take it!!!

We purchased a front loading dryer approximately 3 years ago. Right after the 1 year warranty expired, the dryer began having char issues with the vent screen in the back of the unit. I can only run the appliance on delicate unless I want my clothing to have char marks and holes. I have lost thousands of dollars in clothing, not to mention the increase in my gas and electric bills.

We bought the refrigerator in July of 2014 New from Lowes. Immediately we had to place a claim for uneven doors. 1 year later after warranty had expired. All the rear panel from the refrigerator side was entirely cracked. The representative refused to do anything because the units warranty had already expired. Last Night my wife opened the refrigerator door and a lot of white smoke came out. She open the freezer and the entire upper door and ice unit were melted and black. It caught on fire. We quickly disconnected it from power. We are in the process of putting a claim to Electrolux.

I got a double door Electrolux refrigerator this year. The day I got I have issues on cooling too much and spoiling things. I have complain thrice in this six month. I am not getting a solution. The worst service and worst fridge I ever seen.

Remodeled a kitchen with all Electrolux appliances (cooktop, double oven, French door/ bottom freezer). Started having problems with the fridge shortly after purchase. After several repairs to the ice maker, the appliance store replaced the entire refrigerator. Continued to have probs with the ice maker = more repairs and thank goodness under warranty. We then moved to another state and brought that fridge with us (it had cost us > $3000). Bought the extended warranty because we had had so many problems with it (aka more money spent). Had to have further repairs done and the motherboard was replaced under the extended warranty.Remodeled our new kitchen with more Electrolux appliances minus a fridge. Over the past 5-6 years we have spent $15-20000 on Electrolux appliances. Wanted nice looking and (we thought) reliable, high quality and dependable apps for our $$$ spent. Have continued to have probs with the refrigerator ice maker - a very moody part/worked when it wanted to!!!Several days ago I took ice cream out of the freezer compartment and it was almost melted. Thought maybe I hadnt properly closed the door (although a signal should sound if this were so). I rearranged a few things in the freezer and made sure the door was solidly closed. No change. The temp gauges on the front panel were still registering 0* for the freezer and 37* for the fridge. A thermometer showed 10*/freezer and 45*/fridge and these numbers worsened over a couple hours. I was lucky enough to have some freezer and fridge space in an older refrigerator to store food products.Today the appliance repair guy told me that there was a freon leak in the ice machine and could be repaired for ~$1000. But being an honest guy he said the best thing to do was to take it out back and shoot it and forget about putting more money into it. The prob would probably happen again and again. We are going to purchase a new refrigerator- NOT ELECTROLUX- NOT EVER AGAIN!!!! The Electrolux Customer Service Dept was going to give us a greatdeal of 30% off of parts - ordered from them of course!! Thanks but no thanks. After spending so much money on Electrolux already I am angry. Does anyone know about any pending legal action against Electrolux? After reading reviews, I am certainly not an isolated case.

My wife and I bought a brand new home, with brand new Electrolux appliances 2 years ago. EVERY Electrolux appliance we bought has had major problems within the first 18 months, and continues to break. The following all happened within the first 18 months of owning the appliances, and with fairly light use. The microwave simply stopped working. The control panel went black and would not response. We paid nearly $1000 for parts and labor to fix it (as this happened just barely after the warranty expired). 6 months later, the same thing happened. No support or coverage, although the technician was quite insistent that he never sees problems with these appliances and that we buy an extended warranty from him, which we did not.The refrigerator door handle became very loose. $90 repair bill. Technician was again quite insistent that he never sees problems with these appliances and that we buy an extended warranty from him, which we did not. About a month later, the freezer drawer handle became very loose. $90 repair bill. The technician was quite insistent that we buy an extended warranty from him. We did not. The Oven stopped working. Simply no heat. Everything looked like it was working, but there would be no heat. $540 repair bill. The technician once again claimed that these appliances almost never have any issues, and was quite insistent that we buy an extended warranty from him. We did not. The dishwasher top rack continues to break loose from its rollers, requiring everything be removed, including unscrewing the brackets for the top rack, and remounting it. This is a very poor design, and seems to be a very common problem on this model. The stove top knobs have all broken loose, and the stove top ignition has stopped working several times. You may be thinking that we must really be rough on our appliances. No.. We barely use them. Our kids have moved away and it is just my wife and I. We are gentle with them, and try to be very careful, especially with what now seems to be extremely fragile workmanship. We have owned several homes and many, many kitchen appliances... We have never had any issues (even when all of our kids were at home and the appliances saw much greater use). Electrolux is without question the very worst. You may be asking why we dont replace them, instead of repairing them. Good question, and we probably will. Of course the cabinets were designed around these appliances, and they all match aesthetically, which is a big part of the reason.

I purchased an Electrolux double ( EW30E65GS8) 5 years ago. The top oven developed a crack in the floor which you can see the heating element. I contacted Electrolux who stated that they no longer manufacture the part. I contacted the dealer who states that I have recourse but to purchase another oven. There was no help available from Electrolux. Even some price reduction for purchasing a new oven. Disappointed with the entire process.

The gas burns do not all reliably ignite when turned on. The heat range is also not adequate with 3 of the 4 burns having too much flame when turned to low setting. The largest burner sometimes does not light for up to 5 attempts and has been explosive when it finally does ignite. This has pretty well been the case from the time we first used this stove. We have two Electrolux dishwashers as we do a lot of entertaining. They do not always thoroughly clean the dishes and we have to do a secondary sink wash which was not the case with previous dishwashers we have owned.Lately our Electrolux refrigerator door light switch has been failing intermittently. All of these Electrolux appliances are now 2 years old. The dishwashers and stove have not been right since they were new. They were all bought as a suite when our house was new. We are dissatisfied with the appliances and the dealer who sold them to us and falsely advertised them to be reliable.

Purchased a Electrolux Refrigerator Model #EW288S715A. Ice maker stopped working about 6 months after install. Electrolux tried and send us a new refrigerator. Within a few months the ice maker went again. Electrolux said they would sell us another new one for 40% off the retail price. Its a good thing we didnt do that deal - I have since learned that the refrigerator that they would have sold us would have had the same problem. So no ice-maker in a $4000 CDN appliance and after a few years an error message appeared on the panel.Found out that the problem with the ice maker has now caused more serious problems with the guts of the refrigerator from water damage caused by poor insulation that will cost us almost $900 CDN and will probably fail again in the near future. Electrolux know this is a problem but are not reaching out to their customers to tell them what to do - basically the company has stuck their heads in the sand hoping that purchasers of this product dont get together and go after them. I am working on starting a class action suit. Electrolux is one of the largest appliance manufacturers in the world and are abusing their clients with incredibly bad designed products. Stay away from Electrolux. I was told that Bosch makes a fairly good refrigerator.

We bought all new Electrolux appliances for our kitchen 4 years ago through Appliance Factory. Within the first year the ice maker quit working. Called Brand Source and they installed an upgrade but it never made ice regularly again. By the way folks, if you have Electrolux Model EW28BS701S1 and you have ice making problems, it will never be fixed. We got used to ice cube trays and bagged ice. I recently called Brand Source for repairs on 3 of my appliances (other stories for another day) and the first thing they did was take $500 to install new mother boards. It made a small amount of ice when the tech left to never make ice again. I called Brand Source again and asked for a different tech. After 15 minutes, he took pictures inside the ice maker, called Electrolux and then told me I would get a new refrigerator. The fingers in the ice maker are defective and they have known it all along. By the time Electrolux contacted me for the fridge swap, I wanted my $500 back. Electrolux said their only concern was to get me a new fridge. I called Brand Source and they basically said it was not their problem because the ice maker was making ice when the tech left the first time. I called Appliance Factory since they were going to be the ones delivering the new fridge and she also said it was not their problem since the fridge would get sent back to Electrolux. I figured I owned the fridge since I owned the $500 mother boards in it and was told I could not keep it. Basically I paid $500 for another refrigerator that would make ice (it was a very expensive refrigerator). The replacement is quite sub par compared to the one I had. It has gray dimple sides and the drawers are cheaply made. My original fridge was all stainless steel and heavy. So far I have ice. What a scam.

I wish I had read these reviews first! Seems as if its a common problem. BRAND new washer and dryer. 2.5 months of use and it quits. Call Electrolux and they send a tech. Its non repairable! As a few others have said... POOR construction. The wheel isnt attached properly, shreds the belt, digs into and eventually punctures the drum... which leads to leaking. The leaking of course wasnt noticed until the washing machine QUIT working all together, after 2 months.... and now we have mold on our brand new floor and baseboards. And do you think Electrolux cares? NO. They refuse to refund my money for their crap product. They dont have a buy back program. Ive missed time from work, had to pay to go to a laundromat, and have now been a full month without a machine... I paid over $1600 for this set, plus time off work and money for a laundromat and they dont care. All I get is Sorry to hear that but we dont have a buy back program. BUYER BEWARE!

Never. Ever. Ever. Ever buy an Electrolux product. Two fridges, a double oven and a stove have all failed numerous times. They have all of our records and we have had repairmen here more than 50 times. This is what they say when the oven breaks: Oh, this time its the side element. Oh, this time its the back element. Oh, sorry this time its the motherboard. The fridge? I tried to attach a video of the noise that our fridge makes all the time, after they have been out probably 8 times to fix it (maybe more, not kidding) but it wouldnt attach. DONT BUY ELECTROLUX.

My Electrolux refrigerator came with my new builders home - I wanted GE Profile, but settled for Electrolux. The refrigerator has been nothing but a problem. The freezer side and the water dispenser, have been worked on many times. The freezer freezes up with crystals, water continues to drip from the dispenser and they have repaired it four (4) times without success. I have asked for a more seasoned professional to come and handle the repair however I just keep getting the same old, same old person who always comes (yes, the one who put the door heater in upside down!!!). Be cautious when you are considering purchasing an Electrolux product - GE Profile cant be beat, even though it might cost a little more. The Electrolux customer service treats people like they are the judge and we are the condemned. Their service times is ancient - 8AM-5PM of all things. Who does that anymore??? Ive spend five days home waiting for them and Im tired of it now. I urge you to look around, check on the customer service, read reviews, do your homework before purchasing.

We purchased the extended warranty and within the first three months we had 2 service calls for major repairs. In both cases the oven overheated and burnt up the food that was in it. A third call was made with another major repair. I wrote letters to Electrolux and the company I made the purchase and requested the appliance be replaced. Nothing was done and as soon as the warranty expired another major problem happened and cost us $550 to repair. We will never recommend Electrolux to family or friends.

Absolutely dreadful product and dreadful service from Electrolux. Fridge freezer was faulty from new with excessive frost build up. Reported on several occasions and an engineer was sent out but unable to fix the problem. Electrolux failed to act despite warranty. Were left with a defunct fridge freezer. Dont make the same mistake we did. Buy from a different manufacturer.

We purchased 4 Electrolux kitchen appliances, a refrigerator, dishwasher, microwave and range 10 years ago. Wanted all my appliances to match. The range worked except the oven panel on the bottom started to bubble. I called to get it replaced and they told me it wasnt made anymore so I had to live with it. After 2 years the microwave broke and had to replace it, 3 years later the microwave broke again and had to buy another. Then 4 years went by, and the refrigerator broke down completely! Of course, I kept saying - I want them to all match so we bought a new refrigerator. Well about 6 months later, you guessed it, the microwave broke. That was our third one. When I called to see if it could be fixed or replace the panel found out it was so expensive had to buy another. When speaking to customer support I happen to mention about my oven panel. Said yes, they did have a replacement so I ordered it in February. About a month ago it started to bubble just like the last one. Last week I called them and said had to pay for another. Which I will not do. Have not mentioned my dishwasher because I dont use it!! Sure it would break if I did. Hope you were able to read this long experience. In 10 years I have had 3 microwaves, 2 refrigerators and a oven panel that looks terrible. All Electrolux!!! Terrible!!!

My Electrolux refrigerator broke down in less than 5 years and needed a control unit. Electrolux claims that they do not have any control units for me. Their solution was to buy a new one. Buyer beware. If you buy an Electrolux product, you may have to replace it if it is need of a part as Electrolux will wash their hands and claim you need to buy a new one.

I bought a front loader washer in February 2016, my Front loader is now having issues (April 2017). The door will not unlock and the washer was in a middle of washing a load with 8 min left. I cant get it to finish the wash or unlock the door. I unplugged it and tried resetting it by hitting the cancel button like the customer service rep asked me to do and still nothing. I called the Electrolux service dept. and it will take 4 days to even send someone out, plus had to pay $125 service fee upfront just to even get on the waiting list for repair. That lets me know their product is a piece of crap. Never again will I spend my money on their product. Anyone reading this DO NOT BUY ELECTROLUX.

Worst customer service. Dryer just knots everything together and lint catcher seems to grab straps on clothing and rips them off. Cannot get the musty smell out of the washer even with front load washer cleaners. Does not honor the extended warranty. Would never buy anything from Electrolux again.

Double Electrolux oven - Purchased this oven in 2006, almost immediately had outage problems. Every time I use them, and then clean them, they short-out. The fix was to install new motherboard, expensive computer problem. Electrolux says, Just dont use the self-clean feature. Ridiculous! I paid for that with the assumption it will work... Their warranty says that with 3 repairs for the same thing they will replace them. Ive had more than 12 service calls for the same problem but no replacement. I tried getting the number or address of one of the EXECS, they will not give it to me. I see today, they have won an award for the best oven design of the year 2015. What a joke. I want my oven replaced!

My husband and I purchased our Electrolux fridge last November 2014. We chose it because it has a fairly reasonable price compared to other competitors like Samsung and LG. It was our first time trying out this brand and we were not disappointed. Our fridge is almost 2 years old now and it did not give us any headache. It's very spacious and cools greatly. There were also ice trays included in the fridge so that's a plus. It's also very easy to clean and it has a very sleek design! Would recommend to others for sure!

The dryer is ok but it collects enormous amounts of lint around the removable filter. Monthly, I have to remove 6 screws and clean out the part that actually holds the filter. Very inconvenient and time consuming. The washer is ok, but does not remove dog hair as well as an agitator washer.

We have a very big Electrolux fridge at our parents' house. We've had about 3 different refrigerators in the past 25 years and hands down it's the best we've ever had. The freezer is so cold that it takes less than an hour and a half for tap water to become ice. It's even colder than my ex's heart, LOL. The fridge itself is also very spacious. We never run out of space for food considering the fact that my mom has a tendency to hoard food in the ref for weeks. Everything stays nice and fresh when it's put inside our Electrolux fridge. Being that Electrolux is not really a popular refrigerator brand here (or anywhere I think), I would definitely recommend others to give it a try. You won't be disappointed!

I was originally looking to buy a slide-in range. I didn't have my mind set on any particular brand but the Electrolux model ranked high on my list of contenders. After almost a year of scouring & searching both BB and numerous other online resources, I finally came across this free standing range @BB store near me. It was a display model that had been marked down, that coupled w/ purchase promo at the time & free delivery was a no brainer. So although it wasn't the slide-in I wanted, it was well worth the trade off for a deal like this. BB has always done right by me & customer service was great. As for the performance of the range itself, I have no complaints thus far, it works fine & has many features. Only thing I noticed was a strong odor when I used the oven for the first time that has since disappeared. I didn't know if that was normal for a new unit but it now operates normally & helps cook meals quickly w/ it's expandable heating elements & settings.

We had raised an request for Installation, on 22nd Feb. When the representative came to our home on the same day, Since there was no electric power, he showed us the usage of it, but we have not switched on it. He also given his contact number to call if any help is required and the request been closed. We had tried to switch-on it once we got power supply, but we are unable to switched on the microwave oven, call the representative he ignored our call, and the next day 23rd Feb, we repeatedly called him, he did not picked the call or returned to the call.I made another request on 23rd Afternoon to customer care, request number **, no one has came till 27th Feb, hence we made another call to the customer care to check the status, and the executive given us another request number and they had cancelled our previous request. Till now we have been just waiting for the executive to come and do installation. Worst customer care service, never seen such so far. Learned not to buy any Electrolux products any more.

We bought Electrolux products in 2008 -- Electrolux Icon dishwasher, oven and stove. In the first year, we had to have the oven fixed twice and the dishwasher fixed as well. The stove never did work right, but the gas company said that they did not know what was wrong with it. 2 burners blow up at you with a poof of fire when turning it on. The store we bought the appliances from were no help. Now 7 years later and our dishwasher rack has rusted out. Of course, Electrolux service is terrible. They dont have any replacement parts for the rack. Now we will have to buy a new dishwasher because our plates dont stay standing. I will NEVER buy Electrolux again. Terrible products, terrible service.

I have a 3 month old refrigerator and it is not cooling. It is now three weeks without a refrigerator and no end in sight. They have no one that can service the unit and wont replace it. They are now on the second service person and he cant look at it for 20 days. I expect to be without a refrigerator for at least 3 months, this is just not fair. They should have just replaced it. Lets see. A 12 month warranty but the unit doesnt work for at least 3 months and I have renters that have no refrigerator. I will now not buy from Home Depot either because they wont exchange and they dont repair. I will next time buy from a company that sells and repairs what they sell.

I bought all fridge built in with no water line connection, we notice our side cabinet and under fridge has big water damage after checking, we notice the water is from fridge, we call them. They told me to call their service company. Cost us $100. They wrote report to them and told them it is problem with fridge and the leak was from months before that why the rusting started. Unfortunately they say my fridge is one month past the warranty even their service company wrote letter and told them this problem start from months before almost from start. They are not answering my phone call. Im keep leaving massage but they not calling me back and angry and disappointed.

My refrigerator needed a gasket. I ordered it through Electrolux. It wasnt delivered properly in the box. The gasket was in worst condition as my existing gasket. The gasket was exposed and clearly had been in heat for hours. Electrolux would not replace the gasket after speaking to a supervisor. Whos to say that the product was not of quality when the distributor packaged it. The supervisor offered a 20% discount to purchase another gasket. Oh my... why would I do that? I have a dishwasher, countertop stove, microwave, double oven and of course the refrigerator... all Electrolux! They have truly lost a customer and I will share with others not to buy an Electrolux product!

I purchased a full set of Electrolux appliances 3.5 years ago. The dishwasher broke. I run it only once a week and have taken great care of it. Now I see that from this site and others that Electrolux appliances are of very low quality and their service is terrible. I am sorry that I made this purchase. Do not make the same mistake I did.

Warning to everyone who has been considering the purchase of new appliances. DO NOT BUY ELECTROLUX. DO NOT BUY ELECTROLUX. DO NOT BUY ELECTROLUX. Nothing has worked correctly nothing. 5 months ago we bought. Still have no stove and intermittent dishwasher.

The handle on our Microwave/hood broke one year ago and was replaced under an extended warranty. It broke again, same exact place as the first one less than a year in use by a household of two. No warranty coverage this time. When I contacted C/S their response was “I’ll be happy to schedule a service call, however it will be at your expense. I push back and the best I could do was a 50% discount on the part. When done I will spend approx 225.00 for parts and labor. When I questioned the possibility of a design problem, I was told that if there was they would have heard of it... Terrible design, terrible C/S answer, terrible Corp approach to a problem. This microwave was not inexpensive but the parts may well be of poor quality. I can’t not recommend Electrolux at this time.

Our front load Electrolux washer that is 7 years old gave us an error code of E53. Called Electrolux and was told it was the motor control. Ordered the part and still didnt work. Talked to Electrolux again and was told we needed the main control board too. Ordered that part as well. Got it and now the washer locked the washer door and still doesnt do anything but power up and power down. Called Electrolux to see if they would either refund the parts back to us if we sent them back OR send new parts as it seems one may be faulty. They told me they couldnt refund parts nor send new replacement ones as we were not a certified installer. We were never informed that when we ordered the parts. They wont stand behind their parts or issue a refund. All they want to do is send a technician. There are only 2 parts for the electronics that can be replaced. It isnt rocket science and not a hard thing to install. I rebuild computers. It is crazy they wont stand behind their product or send replacement parts or refund. Now we are out $350 and have to break the door to get the clothes out of the washer since the door wont unlock and STILL go buy another washer. BAD SERVICE. BAD PARTS. BAD COMPANY.

There was an issue with the ice maker... it wouldnt make ice. It was finally fixed after 3 years. The water from the refrigerator also is not cold. This is a design problem. The price of this refrigerator ($4000) should not have any problems.

I was replacing all of my appliances so one by one I went to store and said I want the best and they always told me Electrolux! The sweeper handle broke the first week I had it! They did send me a new one, but the suction for the hose is the worst I ever had! I had to get my Kirby back out! The gas stove a digital light burned out on clock after about a year! The dishwasher is broke and has been for a year or so, it only lasted about a year also and it never did do a good job!The microwave makes a terrible noise if you try to use the oven part! It scares me so bad I wont use it and I only tried it once! I must say though, I do like all of the different setting it has! The microwave and stove have a confection oven in them! I own rental properties and have bought a lot of appliances and I must say, I had a lot better luck out of a lot cheaper ones! So I will never buy Electrolux again! I was very disappointed! Im glad I didnt buy a refrigerator!!

I purchased a complete set of electrolux appliances just over 2 years ago. The main control panel on my stove burnt out 3 months after purchase. The ice maker on my refrigerator has been repaired 3 times and is now done for good. I have broken cheap plastic trim on my fridge doors and the handle on my microwave broke off last week. Their customer service department is HORRIBLE. Impossible to work with. After the last issue with our ice maker, the local repairman was instructed by electrolux to pull the fridge away from the wall and check to see if there was any frost on the back of the fridge. You should have seen it. Apparently the model I have, has an insulation problem, which is why the ice maker keeps freezing up and stopping. I was told they were going to replace my fridge with a brand new unit...different model of course. BUT...I was on the hook for the delivery and replacement fee...because I was out of warranty.After 5 phone calls arguing this point...they told me I would not get the fridge...unless I agreed to pay the fee. End of discussion. RIDICULOUS. They sell me a piece of crap and I still have to pay for it. Well...its been 2 months since they promised me a new fridge..and I was forced to agree to pay the $200 delivery fee.......and its still not here. I get weekly phone calls...telling me the same story....still not in stock...but they expect it any day. I will NEVER give Electrolux/Frigidaire another dime of my money. Their stuff is JUNK!!

Electrolux refrigerator exhibiting serious problems after the one year manufacturer warranty was up. I had purchased an extended warranty (not through manufacturer) however, when I called Electrolux to report my issues - possibly having a lemon, too many problems for a new fridge, etc. - they were completely disinterested and took no responsibility for their product. They said it was a dealer problem if I wanted any comeback! I spoke to a supervisor Jennifer. How can companies take no responsibility for a product? Specifically ice maker problems, digital display and water dispenser.

From date purchased, microwave turntable will not turn off when need to bake with 9x13 dish or round pan larger than turntable. There is a button for this to happen. Electrolux now says after 3 repair trips that the unit works the way its supposed to. Says the turntable is not supposed to turn off for convec. They will not discuss replacing it with a model that the turntable turns off. In other words, Im screwed! I will never buy another Electrolux item again.

Purchased top of the line Electrolux dishwasher in 2010 (cost a fortune) and have cursed the dishwasher each and every time I took the dishes out after washing. Nothing ever came out sparkling clean from the first day I used it. The water never was hot enough because the dishwasher didnt have a heating coil to heat the water to a temperature that would give excellent results. I dropped the extended warranty and prayed and hoped it would break down and sure enough 6 years later it did just that. It was the happiest day of my dishwashing life. I promptly went out and bought a Kitchen-aid mid-range dishwasher with 3 drawers. An upper flat rack for utensils and the dishwasher is wonderful. No more Electrolux for me ever.

We are very dissatisfied with our Electrolux Refrigerator as well as the customer service that Electrolux has provided to us. We first purchased Model # EI23BC55IS for the price of $3,199.95 on July 3, 2009 from Barrys Appliance in Bridgewater, NJ. Our salesman, Jason, talked us into buying this appliance by telling us that it was state of the art and would fit nicely into our newly remodeled kitchen since it was cabinet-depth. He told us how the icemaker in the door of French door type refrigerators worked well in this model.The appliance never worked as the book stated. It leaked water and delivered slushy melted ice. After several service calls, one of which was to replace the motherboard, Electrolux furnished us with a replacement refrigerator on 9/21/09. We had one service to this new appliance on another matter, but truthfully, it never produced ice the way the Use and Care Guide said it should. The guide states that it produces approximately nine pounds of ice every 24 hours, but we constantly ran out of ice with normal usage. We are a family of four so this never made sense to us. The bin never filled up within 24 hours with nobody using ice during that time. It also shoots ice away from glasses that are directly under and my family constantly complains about this as well.On July 7, 2012, we called Electrolux when the unit stopped producing ice altogether. We were, at first, told that since the appliance was no longer under warranty that Electrolux would not pay to service the appliance. We asked for a supervisor to review this decision since we were not satisfied and believe that this particular model is defective as the icemaker doesn’t work as the Use and Care Guide suggests it should. We were granted what we were told was a concession (Ref # **) and were informed that a service company would be contacting us.On July 12, we contacted Electrolux as nobody had contacted us to set up the service call. At this time, we spoke with Chiffon, who put the call on hold to set up a service call. A woman named Susan from Dan Mark Appliance set up a service for us. On July 14, Dan Mark technician Carlos came out. We were told by Carlos that a new icemaker was needed and that this would take 3 to 5 business days. After more than two weeks, Dan Mark finally sent another technician out on July 30. This Dan Mark technician told us that he was replacing the motherboard, not the icemaker, and that this should solve the problem. On August 1, we contacted Dan Mark to tell them that we had no ice. They promised to send another technician on August 6. On August 2, we received an automated call from Dan Mark that a technician would be out on August 3 between 8:00-11:00 AM, and although this was unexpected, one of us stayed home from work that morning in hopes that this matter would finally be taken care of and we would have ice for the rest of the summer. When the technician came out though, he told us that he needs to replace the icemaker motor and housing and upgrade the motherboard as well. We didn’t hear from anyone again until August 8 when Dan Mark called to set up a service call for August 11. On August 11, a Dan Mark technician came and replaced the icemaker motor but did not upgrade the motherboard as promised. He told us that there should be ice by evening. We placed yet another call to Dan Mark on 8/13 when the icemaker began dripping water and would only produce crushed ice. On August 15, with no confirmation call, one of us unexpectedly had to come home from work when a Dan Mark technician came to our home and telephoned that he was at our address. This technician told us that a new ice bin was needed and that he would order this and it would take a week.By August 15, with several lost hours at work so that we could be home for numerous service calls and no ice for much of the summer, we decided to contact Electrolux directly. We spoke with Tiana, giving her all the dates of service calls. She told us that she entered that information into the system. She could not offer us any other help at that time. We did not hear from Dan Mark again, and on August 27, we contacted Electrolux and spoke with Sade, who contacted Dan Mark and was told that they had ordered and received the ice bin and had tried to contact us several times and couldn’t, so they returned this part to Electrolux. We told Sade that we received no calls from Dan Mark during the time period of August 15-August 27 and requested that a different company service this appliance. Sade told us that new concession would be needed (**) and set up with Angela at Metro Factory to service this unit. Ironically, on August 28, Dan Mark contacted us to install the ice bin, but we told them that we had contacted Electrolux and were using another service company going forward. On August 29, Metro Factory technician Carl came out and was able to hook up the appliance to his computer (this was the first time a technician had done this) and told us the unit needed an upgraded motherboard. He noted that the limited ice in the bin was “melty” and stuck together. We told him that the unit was only producing crushed ice, and he mentioned that upgrading the board would take care of this problem. While he was there, he was asked if he serviced many of this particular Electrolux refrigerator model and he said, “Oh yes,” and always the icemaker. We were not surprised.On August 30, Metro Factory called to tell us that the technician could not come out until September 10, and we made an afternoon appointment for that date. When we didn’t receive a confirmation call the night before this service, as had been the practice of both Dan Mark and Metro Factory, we contacted Metro Factory on September 10 and were told that, indeed, they were not coming out since they had received no parts and that this was the manufacturer’s fault. We were even asked if we received any parts, which surprised us since we weren’t expecting parts to be delivered to us.On September 11, we contacted Electrolux once again and spoke with Charlene. Again, everything was explained from the beginning, and after being put on hold for 6 minutes, we were told that Metro Factory was not picking up and that she would call back once she contacted them. In the afternoon that day, Charlene called to tell us that Metro Factory did order parts and that we should expect to hear from them on September 14. She could not explain why the parts were taking so long or why Metro Factory asked us if we received them. We did not hear from Metro Factory on September 14. In fact, as of today, we have not heard from Metro Factory.We are writing this complaint in hopes that Electrolux will see that we are entitled to compensation and satisfaction that has been denied to us since purchasing the original refrigerator. We are requesting that our original purchase price of $3,199.95 be returned to us and that the appliance be picked up when we are able to replace it with another appliance of our choice. Be assured, it will not be an Electrolux appliance. We plan to never purchase an Electrolux product again. We have read other complaints and agree that there must be some engineering problem with these particular types of unit. Electrolux needs to recognize this defective model is hurting customer satisfaction for many families.

My husband and I bought an Electrolux refrigerator (model #EI27BS26JS8) is August 2012. It is now on its 5th repair! Certainly happy that we bought an extended protection plan. Would never buy another electrolux product. Obviously, a new design is warranted.

We purchased - largely for being identical in appearance - the Electrolux dishwasher, oven, and microwave set for a remodeled kitchen. Heres my experience with all three, plus other info. Dishwasher 1: Simply did not clean dishes. Three warranty service calls did not fix. Replaced with the identical Electrolux dishwasher. Dishwasher 2 (replacement): Leaked water onto the kitchen floor, and made an amazingly loud and unacceptable noise in operation. Two warranty service calls did not fix the leak and could not diagnose the noise. Lowes took it back and we replaced it with a now out-of-place looking but functional Kitchenaid.Oven: Several of the blue bars on the lighted timer/temperature indicators are not fully functional at one year old (off warranty), so have to guess at temperatures and time. Very expensive to repair. Went through one temp. probe warranty repair (it was not connected internally at the factory). Troubleshooted and replaced a faulty second probe. The oven has twice stopped functioning, but I was able to get it operational by rebooting it (shutting off the appliance breakers, then turning them back on). Note: At the same time, my son, who lives 500 miles away, also bought the same type Electrolux oven, and he also has experienced the loss of some of the blue bars that constitute the numbers needed for time and temperature reading.Microwave: Many of the blue bars that constitute the numbers for time are not functional. Try operating a microwave without fully functional numbers for time, etc. The cost of the repair (replacement of the electronics is almost half the cost of an entire new unit. We limp along as is because of our attempt to match the appliances in the kitchen, and we are not about to replace with the identical Electrolux. Note: My son bought the identical microwave and he has the same problems. These things tell me that Electrolux shipped an entire batch of ovens and microwaves across the US with faulty lighted numbers. The shipping of two out-of-box failure dishwashers is almost unbelievable. I dont know how a company can survive with such a record of failures across three product lines.

The burners are very difficult to adjust particularly the large one. I have had a repairman and gas co. technician attempt to correct but could not. Also the led panel on the top had a led burn out and now the time is incorrect. This was not an inexpensive range.

In 2011, my wife and I installed Electrolux appliances in our new home: Range model EW301S65JSA; Dishwasher model EIDW6105GS1A; Microwave model E124M0451BA; and Refrigerator model EI28BS56ISD. To say that we have been disappointed would be an understatement. Over the past 3 years we have resided in the house for approximately 20 months. During that time, every one of the appliances has failed.The refrigerator stopped making ice. An Electrolux-certified repairman replaced the control board twice, replaced a faulty solenoid once, and finally replaced the entire refrigerator with a new unit. The microwave display failed after approximately 9 months, so that we are unable to read a portion. Three days ago, the dishwasher stopped in the middle of a cycle: all lights on the pad on the top of the door remained unlit; no lights appeared on the panel behind the kick plate at the base of the unit; turning off power for 30 minutes and then turning back on produced no change.The range has occasionally beeped and flashed an F11 warning, which we have resolved by turning off power for several minutes then turning back on. Today, the F11 error and beeping appeared, and after shutting off power for 30 minutes the error continues. To summarize, every Electrolux unit we purchased has let us down. Currently, two are not functioning. We will have to pay the exorbitant cost of repair. Sadly, it seems we will have to replace the units sooner than expected, and with appliances that have a better track record than Electrolux.

Picked this up locally, and installation was fairly easy. At first we thought there was a issue with the keys as they didn't seem too responsive. We learned that you must touch and hold for a second to have it register. No biggie, just have to slow down :-) One complaint is the exhaust fan noise. It's LOUD. I have it exhausting out the top to the outside of the house. However it's very loud inside. I believe a lot of it is wind noise, because the fan is rated at a very high CFM for over the stove microwaves. My other complaint is the underside lights. They work great but they get HOT. If left on for a period of time, they will heat up the inside of the microwave. You would of thought they would have used LED's.

Almost from the beginning this refrigerator has had problems. The ice maker continues to be non functioning as well as the interior lights. Customer Service is good at one thing saying Im sorry. I have put more money into this appliance than any other I have purchased over the past 30+ years. I purchased a new switch hoping that would resolve the lights not working, however it looks as though the board is defective. In order to fix the ice maker and the circuit board, we are looking at approximately 1500.00.At this point, I am better off to purchase another refrigerator, obviously not this brand. You spend more money on quality products and this has been one time where this wasnt the case. If you look at all the reviews, Electrolux obviously needs to go back to the drawing board because consumers arent happy and the issues seem to be the same i.e. ice maker. This refrigerator is only about 6 years old and when you spend 3500 you expect it be in good working condition for many years to come.

6 Appliances, 12 problems, expensive solutions: We built this new home about 5 years ago. Its just the two of us and our dog. In the past 5 years we use the home about 7 months of the year. Every single appliance has had problems, too many to outline. Some of the problems Electrolux has no fix for other than expensive parts to fix parts that they knew did not work. More problems are on the way, as our microwave has stopped rotating and our freezer is making a funny noise as well as the fan in the convection oven is making sounds that it did not make before. These are all top of the line appliances that should last more than a couple of years of use. However Electrolux does not agree or care. I am going to start a class action lawsuit in Canada against them, my email is **. Write me if you would like to join in.

I purchased a Electrolux refrigerator in Oct. 2014. From the moment we plugged the unit in we had issues. Initially the ice maker would not work and the filters would crack and freeze. First service call, they ordered parts and we had to wait for them to come back and replaced the ice maker and filter intake. Then the filters continued to crack and freeze, the ice maker would stop and the temperature always felt warm in the refrigerator with it even set at 33 degrees and food continually went bad. We bought an internal thermometer and the top shelf read 55 degrees!! Second service call, they had to order parts and we had to wait for them to come back, food continued to rot. They came back and replace more parts. The refrigerator continues to not stay cool. Third service call, now we are waiting on more parts to be replaced. We cant keep food, cant keep food in the refrigerator that will spoil. We have requested that the unit be replaced and Electrolux continues to send out repair companies and they dont even care about the amount of money we have wasted in food OR our time that this has taken to even take care of all these issues. I am very dissatisfied with this product and would never recommend an Electrolux Refrigerator to any consumer looking for a counter depth unit. My last refrigerator was 15 plus years old and never had one issue!! The only reason we needed to replace the unit was because we needed a counter depth for a remodel. After doing some research and reading several reviews, it looks like I am not the only one that has a bad Electrolux Refrigerator, and they are expensive LEMONS!

I will never own anything again that Electrolux has anything to do with! They have replaced my oven 3 times, my dishwasher 4 times, worked on my warming draw twice and my microwave went out right after warranty went out. Oven liner warped & porcelain popped in places. Dishwasher leaked twice & the door seal messed up. Its messed up again. The liner of oven is warped again, the seal on dishwasher is messed up again. There should definitely be a recall on these things. Electrolux did extend the warranties on them, but theyre out now. They said at one time they would exchange them for Frigidaire, but then they reneged. They were not cheap.

We purchased an Electrolux dishwasher model EI241D50QS in March 2015. The main board and the pressure switch went in Nov 2016 of course after warranty. Luckily the manufacturer agreed to pay for at least the parts for replacement. Fast forward now to Aug 2017 again the main board looks to be broken in less than a year. Called customer service and asked what they can do to help me as this dishwasher is only 2 years old and should not be broken down for second time and this part is less than a year old. Only response was, “Sorry nothing we can do.” So basically the 1k dishwasher I paid for 2 years ago is junk as the part and about to repair is almost the same cost, what a joke that they cannot stand by their product and give terrible customer service saying, “Oh well nothing we can do. Youre on your own.” I will NEVER BUY ANOTHER APPLIANCE FROM ELECTROLUX OR FRIGIDAIRE EVER AGAIN AND WARN OTHERS ABOUT THEIR PRODUCT.

We have had our French door/freezer on the bottom refrigerator since January 2011. We started having issues with the ice maker. It stopped producing ice. We called the repair man. He came out, replaced a board and said that they were having issues with this particular fridge. Then, it still was not working. So he came out a third time and it still was not producing ice. He replaced valves. Now, we are noticing cracks developing in the ceiling near the back over the light. The plastic appears to be melting and opening up! I am worried it might cause a fire! Please contact me ASAP.

In the first few months during which I purchased a brand new dishwasher, it began spilling out water, flooding my entire kitchen. I have had repair people service it 4 times already and still the problem persists. I called Electrolux and complained this issue is causing damage to my house. It is very inconvenient to keep changing my schedule to wait for the repair person and we have no confidence at all in putting the unit on as we fear it will flood the house. They told me that the only thing that they could do is to keep sending the repair person, as per the terms of the contract. So I am stuck with a clearly defective, faulty appliance that Electrolux continues to deny to be broken. I have scheduled a 5th visit, but judging by historical performance, I am not holding my breath.

I want everyone to know that these folks do not stand by their product even when you have paid extended warranty since 2011. They are telling me I have to live with ice buildup in the top front of the freezer and across the top and left side of the door. WHY. They have set me up with 2 service companies (GURU from Bonifay, FL). Tried 2 weeks and they were a no show. The last one was JC Appliance Dothan, AL Called twice and text them twice and they confirmed the appt Electrolux was suppose to have made nor did they answer the call when they tried to call them themselves.So they set me up with AL POWER in between those two starting first part of December, came back end of December and 2 weeks later came back and I still I have. Company says, There is nothing we can do. It is due to heat and humidity. BUT I have had this freezer since 2011 and have had 8 years of all SEASON and it just started building up last year. AND if that is it why is only in those spots and not the entire freezer. I have contacted BBB and they have contacted the company but all Electrolux had to do was let them know they contacted me NOT helping to fix the issue. I have been dealing with this since Nov 11, 2018. I pay them to have good service companies that know what they are doing and show up. Why do I have to accept an unacceptable results. They cant prove its humidity and I cant prove it isnt EXCEPT LAST YEAR WAS NOT THE FIRST YEAR WE HAVE HAD HUMIDITY. We are in the south, we always have humidity. I pray the good Lord with help me find someone that can point me into the direction where I can get help. BBB suggested contacting Atty General which I did (hope I did it right) but with the recent shutdown doubt I will hear anything. I will NEVER buy another product from them. They just dont care. I wished I could convey to everyone just how little they do care.

Anyone thinking about buying a Electrolux appliance, do not bother. Save yourself the time and aggravation and stay away from this brand. My washing machine is not even 2 years old and this is the 3rd time its had a problem.

We have been dealing with repair companies that cant even get the parts for at least 3-4 weeks. This is a new refrigerator that is not even a year old yet. 3 months now and they still will not replace it. What a nightmare! The repair companies they use also do not want to do the repairs because they say that they have to go through hell to get paid. I have sent email and tried calling but Electrolux could care less. Dont buy one is my advice. They dont stand behind their products at all. It also cost us 2600 dollars so its not a cheap one...

Purchased the unit in September 2020. Had repairman out in November. Now, in May, I’m still waiting for a fan motor assembly to resolve a fan noise that sounds like a bass boat motor when oven hits 420 degrees. I understand COVID excuses, but you sold this oven 6 months into the pandemic. Why do you make and sell new products, but claim you can’t service what you are selling? Stop building new units and use the parts to service what you’ve already sold. Don’t leave your customers holding your COVID bag of problems.

I am your customer and I have an Electrolux double door refrigerator. I had a service issue with you around 12 days back. I placed the complaint on your customer care number and your executive came to the house and visited the refrigerator. After that, he said there is gas related issue which can be solved easily, you just bear RS1100 for resolving out and I have paid RS500 cash in advance. He has given me a receipt also, but nothing can be done yet. The executive name was Umer from Kaisher Electronics, Laxmi Nagar. After that, I had raised once again the same issue to customer care but they did not respond to me properly so I request you to please look into this and resolve this matter at the earliest time. If the problem is not resolved within 48 hours, I will escalate the same and going forward to some legal step.

Purchased dishwasher 9/07/15 from Home Depot. Delivered 9/21 - machine would not turn on. 9/24 - second machine delivered. Called the week of October 5, 2015 appointment set for October 19th for repair - will not drain. Called week of October 26th, 2015 - for repair for the same drain problem. 2nd repair appointment set for 11/10/15. After repairman left - I ran a cycle - and still not draining. Called Electrolux for a third repair and was told that it would take 2-3 days to find a repair servicer. Still waiting for a call back and a repair date & time.

I purchased an expensive slide in gas range. The self cleaning oven would not work after a few times because it insisted that I remove the racks. The racks and side pieces were removed! I cannot remove something that is not there. Therefore, I had to clean the oven myself. Keep in mind that I cannot use any type of cleaners since this is supposed to have a self cleaning oven. Not an easy task! Also, when I was able to clean it leaked down the door and the door looked dirty.

About 3 years ago we remodeled our kitchen and purchased the top model refrigerator that Electrolux had to offer. Within a year, they replaced the entire refrigerator for free because the ice maker could not be repaired. After owning the second refrigerator for a year, we began to experience problems with the ice maker again. We had to pay $250 to have the ice maker replaced. Now, another year in, we are having issues again. The ice maker has stopped producing ice again and I have had to call a serviceman to come and repair it. This is really frustrating and disappointing. I would never purchase nor recommend an Electrolux refrigerator again. Call Electroluxs customer service was fruitless.