Our GE microwave, manufactured in 2012, has been running fine, but the door handle has cracked on the bottom. Imagine my shock when I found the cheapest price for a PLASTIC handle was well over $100. How can this be?

Our microwave caught fire today and burned our kitchen, stove top, & attic. According to the Fire Captain, the cause of the fire was the GE microwave panel shorting out. Had my mom not been standing right there as it happened, our entire house would have surely been a loss.

My purpose is to inform the public that GE will not stand by their stainless steel dishwasher appliance on rust. In less than 10 months the outside of our door has rust spots. I used only soap and water and cloth to clean as door does not get dirty and our water in Hawaii is safe and drinkable. Does not require water filters. GE CS said, We will only cover for 30 days after purchase, and cleaning products used and most likely our water type caused this issue.

I purchased this GE Adora dishwasher about 3 years ago from Home Depot and it cost about $550 which I think should translate into a well made dishwasher. I only run it about twice a week so it gets low use. On inspection this month I noticed the racks were already starting to rust and that there was a tear in the door gasket. I called the 800 number for GE consumers and they told me they could order me the racks for $200 a piece and that they would send out a repairman for $139 plus the $40 part. This is more than the dishwasher cost. They also told me I should have purchased the extended warranty and that this particular dishwasher has only a one year warranty. What happened to GE? My family has GE refrigerators for years without an issue and my dishwasher is already exhibiting problems after 3 years.

Touch panel gets too hot from the stove and fails. Have to unplug it all the time to reset. Door handle unscrewed and inside coating is peeling. Had repaired three times. When least expected, I have to empty the cabinet above to reach the plug.

The dishwasher malfunctioned and flooded our home. The dishwasher continued to run even with the door open and the display showing “leak detected”. We had started it before we left the house and it had been running for about 20 minutes when we left. When we came home hours later, hot water was still being produced by the dishwasher and had flooded our kitchen and basement. We could not stop the dishwasher with buttons at that point and had turn off electrical and water supply to it. The absolute worst part is they will not replace or refund it even though it’s less than six months old. They are only offering to service it and expect me to continue using it.

We purchased our new GE Over-the-Range Microwave (model HVM1750DPWW, 1.7 cu. ft.) for $269.00 in February of 2012 and in August of 2013 it started to malfunction. Specifically the microwave would start on its own whenever we would OPEN the door. Now the microwave does not work at all (with the door closed or open). Based on the feedback that I have read in some of the posts on this site, I will replace the microwave since the maker can no longer be trusted to manufacture units that are robust and safe. But what manufacturer can be trusted at this point? It is my understanding that all microwaves (from all major companies) are currently made overseas with poor materials and highly suspect safety and quality standards. (Note - previous GE Microwave [same type - over the range] lasted for 14 years.) Thanks to Consumer Affairs for allowing us to post unfavorable reviews.

Have had this microwave for about three years, no problems so far. White so it matches our other kitchen appliances. Good size for most uses and easy to clean.

Ive had a GE model #JKP68G microwave oven for the past 27 years!!! It has been absolutely fantastic!! I love GE products and how reliable they are. Theyre the best!

PDT845SMJES - I purchased the entire GE Profile series when we remodeled our kitchen in October 2016. The first time I started the dishwasher, it leaked out the bottom of the door. The store where I purchased it sent out a plumber who discovered the soap dispenser was missing the seal. Took a week to order and replace the seal. Worked fine for 5 weeks. Then, on December 17, 2016, it quit mid cycle and I got the leak detected error message. Now I am in dishwasher hell. The store where I bought it said they were too busy to come and check it, so they told me to call GEs customer service number. GE sent out a plumber from Iowa (I live in SD). He removed the bottom panel, to look underneath and decided it needed a new pump and also a new soap dispenser part. That was on back order, so I had to wait until January 11, 2017 for him to come back. When he pulled out the dishwasher to replace the pump, he discovered the tub was leaking along the left side. He said the unit could not be fixed and suggested I call the store where I originally purchased it. They agreed the unit could not be fixed and contacted GE and got me a case number and said GE would call me by the end of the week. Im still waiting for that call. Do NOT buy this model GE dishwasher. GE apparently doesnt stand behind its products and the stores that sell GE are helpless to do anything for you.

I bought this microwave about 2 years ago (2011). Yesterday the microwave turned on by itself, I tried to stop it by hitting the clear button that didnt work so I had to unplug it. When I plugged it back in it seemed ok so I reset the clock but within minutes it started again, this time the key pad read key pad short-circuit and then went blank. I am glad I was home when it happened. I am now wondering if I should repair it or replace it.

Microwave oven 2008 - The food doesnt go around anymore. The glass insert does not turn. What can I do?

GE profile microwave TOUCH SCREEN pvm2070sm4ss - Almost new. Used properly. Touch screen failure. TOUCH SCREEN does not function properly making it almost impossible to use the microwave. This Common Problem should be a RECALL.........

I had my original microwave for 20+ years. I replaced it in 2009 with a GE Model HVM1540DN188. Started beeping in middle of night a week ago, with message keyboard shorted service needed. I unplugged several times and it would start coming on by itself. I cannot believe they dont warranty their shoddy keyboards. I am very angry. I think they should stand by and replace their keyboards free of charge since they are fully aware they are making deficient product. This is scary to have an appliance just start beeping and say shorted... luckily I had my original wired in microwave replaced and put in a plug in or I would have flipped out if I could not unplug it. I got this along with the GE stove... so far the stove is not beeping...

We built a new home in 8/19. Much to our dismay, the builder only offered GE appliances. We had a bad experience with a GE appliance in the past so we went with the most expensive offered, the Profile series. Nine months into our new home, the microwave push button to open the door broke (with food stuck inside). I was only able to schedule an appointment through an automated system. Days later, repairman breaks door trying to get food out. Parts were ordered and new date was set for one week later. Day before that appointment, I got a call canceling my appointment due to the part being on backorder. The entire call took 57 minutes. New appointment was set for an additional week. Again, appointment canceled and part was ordered from third party. Third appointment was a repeat yet again (but without a call and with repairman showing up). The rep did say she would send $70 for us to buy a small microwave while waiting. We are now at three weeks without our microwave being fixed and I have spent HOURS on hold trying to get to a resolution. Last representative asked why I even made an appointment if I didnt have the parts. What!! They have scheduled the appointments. I asked to talk to a supervisor but then was told it would be 24-48 hours before someone could call me back. The rep said this is the timeframe they quote for a callback but she didnt know when anyone would actually call. No idea how much longer we will have to wait-it seems we are at their mercy. When buying new appliances in the future, we will ask who services their warranty! Either way, we will never buy GE appliances again.

Bought model DDT575SMFES less than a month ago (along with a new microwave, stove and fridge) from the Home Depot. When the appliances were delivered the stove had some flaws in it so it had to be replaced. The dishwasher is a whole other story. It worked fine for a week but now it takes forever to get it to turn on. We try and try but it just beeps and the light flashes. Once we do get it turned on to stops before completing the cycle. If it does run a full cycle the soap dispenser does not dispense the soap. I wish I would have looked at this site before purchasing these GE appliances. Total junk and will NEVER buy anything GE again if I can help it. No responses back from GE and from what I read dont expect much from them. Now we will not be able to match the Slate with another brand and are stuck here.

Been using this microwave more than 3 years, more than happy with it. It has out performed all of my prior microwaves some costing much more. Will definitely re-purchase this brand again in the future.

Started at the front rack hook. My wife stopped the microwave immediately, luckily she was right in front of it when it happened. This is a serious condition that could destroy a kitchen or even the house. I will call GE Consumer hotline tomorrow.

When we purchased our home it came with GE appliances which was covered under a one-year warranty. My microwave has been broken for nearly 3 months. It is almost impossible to get a service tech to come out immediately. GE customer service is the worst I have ever dealt with. They are unprofessional and unreliable. Most of all uneducated about their job. If I could return all of the items in my house that were made by GE back to the seller I would in a heartbeat. The Appliances are poorly made and the customer service is too difficult to deal with it. It’s not worth the money or the Headache... Stay away from GE appliances.

Over-the-range microwave failure (model JVM2052, manufactured Dec. 2010) was purchased and installed professionally in March 2011. Total cost is $546. First, the fan failed in about June 2012 and I thought I can live with this. In Sept. 2012, the unit failed, but the interior light and clock still work. I paid $97.00 for a service call from the dealer, and the tech said the power source failed(?). Estimated parts and labor for repair is $370. So, I will buy a new unit (not GE) and pay about $150 for delivery and installation and take away this GE unit. I live in Morris County, NJ and this is not a rural area! GE service rep whom I called said GE doesnt service this area and to look in the yellow pages for an authorized dealer. I called again and got the name and address of the president of GE Appliances, and I am going to write about this product.

I purchased the GE Cafe dishwasher in March 2010. Starting in January 2012, some of the keypad options stopped working. Then in April 2012, the keypad stopped working completely and I could no longer get it to turn on. I did call GE for repair. When the repair person was out to fix it, they said that this model has a design flaw. It was originally designed to sit 1 below the countertop so that the heat could release without shorting out the keypad. However, that would require a person to somehow raise their entire counter or fit the dishwasher below the floor somehow. GE was aware of the problem but decided to ignore the problem. That means that even though my keypad was replaced, the same problem will occur again and again no matter how many times the keypad is replaced. I paid over $1400 for this model, and the labor charges alone cost me $200 for the repair. I think it is absolutely despicable that such a large company has allowed a high-priced, defective product to go out into the market, knowing that a major malfunction will occur out of warranty in such a short period of time.

We bought a GE dishwasher July of last year. In December it started to shut off some off minutes into the cycle. FOUR months this piece of junk has not been working. Three times someone has been here to say oh it should be working. They are sending someone out for a 4th time now. Should have already been replaced.

We bought our new home 4 years ago & bought upgraded GE Profile appliances. To date, the gas range has been serviced 3 times, the refrigerator too many times to remember & now my dishwasher pump has gone out. We found out the pump just cannot be replaced, but all hoses, etc. must be purchased as well. GE is CRAP & I will never even consider purchasing anything from this company again. Knowing it was bought out a few years ago by Whirlpool (I believe) but still remains under the GE label - consumers BEWARE.

I bought a microwave unit (HVM1540DP1BB) in August 2011. The warranty expired in 2012. But just a little over 1 and 1/2 months after the expiration, the unit would not power at all. The display did finally come on after a day with plug disconnected showing **, but if finally came to life. No more than a week later, the same thing happened. This time the unit does not come back to life, no reset. I had replaced in 2011 the original unit that the home builder had put in. That unit last eight years. GE makes terrible microwaves and I will not replace it this time with a GE.

5 years ago I updated my complete kitchen with Adora LG appliances. To my dismay, the handle on the microwave (Model DVM1950SR1SS) began peeling like paper. Now I have a white plastic handle that’s supposed to be stainless steel as an eyesore in the middle of my kitchen. When I called GE replacement line, I was informed the handle was $164! My 5 year old kitchen is out of date! As far as I’m concerned this is a defective part and GE should replace it at no charge. I have been a faithful GE purchaser for many years. After this mishap, I will no longer recommend GE appliances or will I purchase them.

Ive been battling this dishwasher since it arrived 9 years-ago. It was a warranty replacement we were stuck with from GE. Plus, we paid $300. We could never get it to clean dishes, no matter how we loaded it or what we used, so we gave up and hand washed dishes for years. This year, I am committed to getting the dishwasher working because of hand eczema. I took it apart and cleaned the sprayer arms, filter & wiped it down completely. I also ran a dishwasher cleaner through it. I finally got it to clean dishes, but only if they are thoroughly rinsed first and on the Pots/Pans setting. After a month, it stopped cleaning my dishes again. I took apart the dishwasher again, and cleaned everything. Now, glasses on the upper rack in the back are not all getting clean. I never overload it. Im convinced that GE Dishwashers are just junk. Someday, Id love to find a dishwasher that actually works. :-( Frustrated!!!

My GE Profile Dishwasher was serviced 2 years ago for a faulty electronic control pad. It made starting the dishwasher a complete gamble, you never knew when it would actually turn on. I paid a couple hundred dollars to fix this problem 2 years ago and of course it has stopped working once again. So frustrating! GE decides to replace one bad part for another bad part. I then asked for the service call to be covered since it was obviously the same problem but they refused. So, GE am I to keep paying $89 for service fees so that you can keep replacing one faulty part for another? STAND BY YOUR PRODUCT!

GE above stove microwave (DVM1850DM1BB) stopped working and went completely dead after 1 year. Purchased a second GE microwave because it easily fit into the existing space. Sure enough, the second microwave stopped working and went complete dead a little over a year. I have always heard bad things about GE products, now I can confirm those negative comments about GE products are true.

GE GDF520PGDWW 24 white, full console dishwasher - Energy Star. I have had this dishwasher model since December 2014 and it has not drained consistently since the beginning either during the wash cycle or rinse cycle. GE has sent three different repair companies to replace the pump, the control panel, and ultimately the entire dishwasher, yet even the new dishwasher still does not drain consistently. Sometimes it drains and sometimes it doesnt. The GE-certified repairman was again here this morning and is again ordering a new pump. Counting the original pump, the previously replaced pump and the pump in the new unit, this would be the fourth pump. I tried to suggest the problem may not be the pump, but the repairman could not think of another possible issue. I do not recommend purchasing this dishwasher.

GE Model WES1130DM2BB MFG APRIL 2011, bought Oct 2011 @ SAMs Club. Microwave continues to run after cook time and will not stop until unplugged! Service Dept offers a $25 discount on a new GE Microwave after cutting cord & sending info plate in. I am concerned this microwave will cause a fire! Luckily I was near and unplugged it!

This updated version came with this house. I am very happy with my dishwasher, it is very quiet and is the top of the line. I love my refrigerator/freezer by the same company too.

GE Microwave was making intermittent buzzing noise 1 month after purchase. Called GE & they said they could send a tech out to check it but if they didnt find anything I would be charged a service call. I stated it would only do it once in a while so was concerned it wouldnt do it when tech was here & I would be charged so I passed on the tech. Microwave continued to make noise periodically but seemed to get less as time went on. 1 year & 10 months later it started to sound like it was arcing & shut off. Again it was periodic. Called GE. They sent a tech out & it only shut off but no arcing sound or intermittent starting & stopping. Tech stated it probably was door micro switch, but when GE called me back they said he stated it probably was circuit board. Whatever the cause it is still what I would call arcing & going off & on.GE stated They could give me a discount on a new microwave which amounted to cost of $100.00 more than I paid for it in the first place.

We have a GE PROFILE dishwasher that has served us well for several years. Tonight, however, while it was doing the dishes the main circuit board caught fire. After turning the power off and trying to blow out the flame, we opened the door cover to find the main circuit board still smoldering. One of the relays on the circuit board had caught fire and started to burn through the circuit board melting it, the plastic cover and the wire harnesses. We were lucky to be home and awake when this happened and were able to take care of it. If we had been gone or asleep we probably would have lost our home!

We have a GE Profile Microwave/Oven combo unit. The paint is flaking off inside the microwave. Most of the ceiling paint is gone, and the floor of the microwave is flaking. Because we have a combo microwave and oven, the entire unit must be replaced. Thats around $2400. We cannot match the color, because they dont make bisque appliances any more. GE customer service suggests we replace the microwave with a countertop model, leaving the dead microwave on the wall. This is unacceptable.

We moved into a new home in June of 2011 with the appliances already included. Ours came equipped with a GE, over-the-range microwave, model JVM1540DP1WW, manufactured in Malaysia, in April of 2010. Within several months, the revolving platter began to make a bumping noise while turning and then it eventually quit turning altogether. Five service calls later, we had the platter motor replaced, circuit board and four fan motors (apparently the platter has voltage supplied from that fan to make it run) and it still didnt work.It was taken back to the shop and eventually the problem was traced to a loose wire on a terminal connector. After a month of operation, it is again beginning to make the bumping noise while the platter turns. To top it off, Consumer Reports (the March issue) deals with problematic microwaves, especially the GE model and the unexpected fires that can occur. In addition, they can be susceptible to (not always however and only on certain models) wireless transmissions which could potentially cause them to start on their own. I know for a fact that it knocks off my XM Satellite Radio when it is running. Bottom line...its history and will be replaced with a check rated appliance before I too have a major problem.

I bought a 1.6 cu ft microwave at Christmas, microwave failed within a month (electric burning smell and microwave quit). Contacted GE to replace and was given a run around (told to buy first, send them the receipt, then they sent a check). Finally they replaced now - have the same issue with the new one. Never buy a GE appliance, I certainly will not!!

My GE microwave oven died after 4 years. And my GE washer died after 5 years. Never ever buy a GE appliance. The market agrees, because their quality issues might be the reason the company has not been able to sell their appliance division for several years now.

We purchased 3 GE Profile Appliances when we remodeled our kitchen. It turns out that they are junk. The microwave and the refrigerator have had to be repaired several times and the dishwasher went downhill very fast and we had to replace it as it was not cleaning the dishes correctly. We now are living with a microwave that has peeling paint that I hope is not damaging our health that they would not do anything about. And a refrigerator that was repaired today at the cost of almost $400 and it still is not cooling down. So now I have to wait 48 hours for another service call. Dont buy GE unless you want Junk!

We purchased a GE Profile dishwasher because our old one was recalled for fire hazard and we were offered a rebate on a new one, and told there was no fix for the old one. On the new Profile dishwasher, the water inlet valve stuck open and flooded our home. Tech said we may as well have had a hose on full blast all night. Word to the wise, do not turn your dishwasher on and go to bed or leave the house! 7 1/2 hours later we woke to a completely flooded downstairs. When we were researching whether or not there were other complaints on that model dishwasher, we noticed there had been a recall for fire hazard ON THE NEW DISHWASHER! Since this is located right under our bed, we were fortunate though not happy about the flood! We have exceeded the 40K mark in damages and the assessments and estimates are still coming in. We will never own another GE product, though we recently purchased a stove with a double oven which is thus far wonderful. GE has also recently been purchased by Electrolux. We chose a Bosch for our new dishwasher.

Microwave performs wonderfully but it has peeling paint inside. I contacted GE about it and the only thing they said was, Well give you a coupon for money off another GE microwave. Why if I had money to buy another microwave would I purchase a GE and watch the paint peel off again. I am retired on a fixed income. New appliances dont come easy.

GE Profile dishwasher - model # PWD8280N00SS - Appears that moisture got between the exterior panel and door that houses that main board. Because of the moisture caused a short that melted the main board, with harness and the ribbon from the on/off panel that connects into the main board. Luckily I was home at the time or this could have caused a significant fire damage in my kitchen.

GE brags about employing its own service technicians yet, when I called to schedule an appointment to fix our Advantium 120 microwave (3 years old), they told me that unless I provided proof of purchase to the technician, he would charge me even for parts under warranty such as the magnetron tube. This in spite of the fact that they have all the purchase information at their fingertips, as I reported when we registered our purchase. They even told me our date of purchase, had our address, email address, etc. They dismissed my suggestion that an email from them to me that I could show the technician should suffice. After 3 years and severe family health issues, I have sadly misplaced the proof of purchase, not realizing that registering the appliance for warranty provided no real benefit; not even proof that I didnt steal the thing. I am saddened that a company of the former stature of GE would stoop so low to avoid a legitimate warranty repair.

Has anyone experienced a plastic burning smell when the dishes are drying? My dishwasher is 3 years old and I wash on Light cycle which is suppose to be 45 minutes long but goes for 85 minutes. Company said to turn off circuit breaker and turn back on and it should be fine, it isnt. Last two times I used the dishwasher it wouldnt completely shut down so I had to do it manually and before I did this I could smell a plastic burning smell but there was nothing on the elements. I called for a service call but they were shut down for 4 days.

I was very impressed by the look of the GE over-the-range microwave oven but my impressed state faded not too long after I began using the oven. My typical usage ranges from heating something for 20 seconds to soups for three to four minutes. Within the first month of purchase, the paint on the floor of the oven was peeling off, exposing the metal color. I was only wiping/drying out the oven with a soft cloth, never using an abrasive product or cloth, so the peeling paint was only due to moisture. I have now owned the oven for just over 14 months and not only is the floor nearly completely devoid of the white painted surface but I just had a quick fire when thawing frozen onion chips for 10 seconds. My previous, much less expensive microwave lasted nearly 7 years, so its a shame that a supposedly better model cannot match the longevity of the GE model. Looks aside, I would not recommend a GE microwave oven to anyone looking for a new or replacement microwave.

I got a GE cafe two years ago, all the matching appliances. A few weeks ago, we heard beeping in the middle of the night. ow every night at two am we get a message on the panel with annoying beeping. This weekend, we went out of town and when we returned the microwave was and had been on for a very long time. It doesnt take a genius to figure out that our house could burnt to the ground while we were gone! Thank God it didnt! Not to mention. my dishwasher does not clean! It takes 3 runs to wash.

Had 2 G.E. microwaves make a loud popping sound (like a boom) while turned off and then they started smoking like crazy. 1 model #JVM1630BB004/ serial#MA9713685. The previous microwave was just thrown away. I didnt realize there was a problem with these G.E. microwaves, so I dont have the other model/serial #s. These are a real danger.

Last year in November while we were sitting in our living room and watching TV around 11:00 PM, we first smelled smoke and then noticed fire under the countertop above dishwasher. Luckily, we were awake to put fire out and disconnect dishwasher. This was all stainless steel, top of the line Profile dishwasher, part of our all Profile line. The next day I called GE customer service only to learn that dishwasher was recalled and that we were never informed about it. Very generously, they offered to replace our unit with equal top of the line PDT750SSF0SS. Instead of taking them to cleaners, as my lawyer suggested, I was stupid enough to accept this offer. A week later, dishwasher arrived but straight out of box, the door was damaged and it was full of water for some reason?! Another week passed by and finally this piece of junk was delivered. This December of 2014, just 3 weeks out of 1 year warranty, dishwasher stopped drying dishes. I called customer service and when they learned that I never purchased extended warranty, they told me to hitch hike. They offered me special customer service number which I called, they placed my name on the list, and never called back. This is the worst company I ever had to deal with, the worst products hands down and the most horrible customer service. If you dont take this post seriously and do not run away from GE, I guarantee you will be writing one of these posts, few days after warranty expires. I have reason to believe that these machines are somehow programmed through their computer to stop operating after warranty is out. Monday comes, I am calling DA office and filing claim against this predatory company. BUYERS BE AWARE!!!

This machine washes glasses sparkling clean with the use of a rinse additive. I like the fact that it has a top, middle and bottom spray blade; it has a moveable silverware bucket; it is very quiet; it provides that you can wash the upper level separate from the lower level. It seems to make use of the maximum amount of space inside. The appearance is sleek and modern. During the first few washes there is a distinct heated rubber smell that emits from the machine; however, this should dissipate completely by the fourth, fifth or sixth wash.

I bought a microwave Model JVM316RF3SS on 6/12/16 from Best Buy. Here is the serial number GG242212A. This thing is tripping the circuit breaker, it is intermittent. I had been buying GE for the house because the stuff would last or they would stand behind their products. Looks like times have changed, I called yesterday to the customer service and the only thing I was offered was a song and dance. If you are to consider buying a GE product, think about it again. This microwave is only a year and a half, to have a tech service guy come out and look at it, it is was priced out at $97-108 for a visit and then parts and time will be added in additional to this visit price.They have priced this repair out to be cheaper to just replace it. My washer is making excessive pump motor bearing noise during the high spin cycle, this is two years old. Looks like GE is building crap. My background is a mechanical technician for over thirty years, building products that are to be used in the household should be built to last not become a disposable item like a cigarette lighter. Good job GE for joining the other substandard products being built. Must be outsourcing this to a foreign country like everything else. With the model and serial number GE you can call me if you have ANY questions.

The GE microwave installed in my new home caught fire on its own. It is less than 3 years old. GE Consumer Relations Department refuses to replace it for free even when it caused a fire accident on its own. GE microwave failed in its safety standards. GE also has failed in its Consumer Relations. I will not trust GE brand again.

I bought GE Microwave JES1139BL03 in 2011 and the white paint inside has been peeling off. I think it is defective because I have had other brands and none of them have done this. This microwave was manufactured February 2011.

I purchased a GE Cafe Over-the-Range Microwave along with a GE Range. It was delivered on Nov 2009. The control panel started acting up and quit working altogether in May 2011. I called GE and found that the replacement part and repair was almost as much as I paid for the microwave. After talking to several people and making my case, I was told they would give me a discount on replacing my unit. I was to look at microwaves and let them know which one I wanted. I have left several messages and no one at GE will return a call.

I have two of these in my kitchen, just about 3 years old. They have NEVER dried the dishes and I have ALWAYS had to thoroughly wash the dishes because otherwise they dont get clean. One has completely quit working now.

I bought a GE profile dishwasher and 5 months later its leaking water. It was never very good at washing dishes and now its leaking. It is covered under the manufacturer warranty, however GE customer service is awful. We are approaching one month into not having a functional dishwasher and they still have not replaced it. Their communication is terrible. Stay away from GE.

I love my GE dishwasher with sanitizing. It works great at cleaning, drying and sanitizing my dishes and it’s really quiet. I love the stainless steel. I forget it’s on at times because it’s so quiet. Happy with it.

I purchased a GE monogram microwave along with all the other brand new appliances when I remodeled my kitchen. Let me be clear when I say I will never buy another GE product again in my life. Not only is the product inferior but the customer service department is run by a group of very inept people that lack basic communication skills. The microwave I purchased needed two repairs within the first five years of purchase. I have a microwave in my office at work that I purchased over 10 years ago and Ive never had an issue with it. Needless to say, it isnt a GE product. Last April the microwave started acting up again and kept turning itself off. We didnt even bother calling GE because like everything else their repairmen are also incompetent. 1-800-Appliance came out and found that the magnetron needed to be replaced and we should just purchase a new appliance. Because our microwave had been installed in a custom made cabinet and the trim kit was still good, we made the mistake of purchasing the same exact microwave from GE for convenience. This was in April of 2014. Right now I am waiting for a GE repairman to come and take a look at it because it is already not working. This is after I spent an hour on the phone with consumer relations. I will never purchase a GE product again.

Unfortunately, the GE dishwasher came standard in the new townhouse I bought. It is horrible! Within the first year it smelled like sulfur every time I turned it on. I tried cleaning it from top to bottom, but there is always grime after running it and a film on the dishes. Ive had dishwashers all my life and never experienced such a shoddy piece of **. I had many brands of dishwashers over the years, except for GE, and I dont remember having to take it apart and clean it once a week. If I dont clean it once a week it stinks!!! I couldnt stand the smell and finally called the GE repair expert. He knew less about the dishwasher than my cat. I could have purchased a new dishwasher for what I paid for the service call. And he talked to me like I was an idiot. DO NOT BUY A GE DISHWASHER or use their service. I wish I could give it minus 5 stars.

Worst dishwasher ever. No matter all tried it just does NOT get all off dishes. Have to hand wash too! IS just not made to do the job. Just relying on GE reputation of the past! Made a mistake believing General Electric hype advertising. SAD.

GE Stainless Steel Profile Dishwasher - My dishwasher is about 5 years old. Two years ago, we noticed that the gaskets, both around the tub and on the bottom of the door, were becoming gummy and rippling. We were hoping to make it another couple of years before buying a new dishwasher, but a couple of week ago, the top arm fell off because the gasket was so degraded. We ordered the appropriate parts and were only able to replace the top-arm gasket and the tub gasket. We had to call an authorized GE repairman, specifically RC Appliance in Sparks, NV. When he tried to get the gasket out, his hands turned black from the rubber. After about an hour of trying to get the new gasket installed, he had to use his pliers to crimp the gasket in place leaving large dents along the bottom edge of the door. He said the factory had crimped the old gasket in place at the factory from the other side. I am extremely unhappy about the workmanship and the fact that the gaskets did not last a reasonable time. I dont want to seek an attorney, but would rather GE contact me to discuss what must be done.

I contacted by phone GEs customer service department (800-386-1215) on 2 separate occasions. The most recent was on 2/18/13. About 4 1/2 years ago, when we purchased our new house, we bought all new GE appliances for our kitchen and laundry room. My biggest complaint is with our dishwasher. The top and bottom racks are rusting and most of the prongs have broken off as a result. This should not happen for an appliance that is only about 4 1/2 years old. Their response was that I could purchase both the top and bottom rack. Why would I purchase the same racks only to have it happen again? Clearly this is happening because they used a poor quality steel.There was a recall not too long ago on our dishwasher and the service tech who came out to fix the recall couldnt believe how badly the racks have rusted. I understand there is no warranty; however, you would think or hope that the racks would last a lot longer than 4 1/2 years. I am very disappointed in the quality and the lack of help regarding this matter.

Bought a GE microwave and it broke 1 year and 1 month after I bought it, called and found out it would cost more to fix than to buy a new one. After reading other peoples report on how GE treated them on their problem, I will not buy GE anymore.

Always works well, cooks great, could use a little more space. Had GE microwave in the past and it never let me down. Had this one for 2 years now and no problems with touchscreen, door hinges or settings. Owned Maytag before and had nothing but problems.

GE over the range microwave JVM1540DP1WW - Within 1 year, the magnetron failed. I called the Sears service department to fix it. Because of that, I bought 2 more years of extended warranty. Three months after that, the microwave turned on by itself for 1 minute nonstop. I had to unplug it and call the service again. It would also turn on even when the door is open. Its very dangerous for microwave exposure!

Our brand new GE Profile dishwasher wasnt cleaning dishes (even after rinsing them before stacking them in the dishwasher). GE technician came several times and lectured me how I need to open hot water faucet before turning on the dishwasher, about how I should stack the dishes in the dishwasher, etc... all bogus talk. Our builder was kind enough to replace the dishwasher because he saw how frustrating it was to deal with GE service. The new GE Profile (i.e. replaced by builder) works without opening hot water faucet, or washing the dishes or stacking them in any particular manner. In summary, I wouldnt recommend GE Products because GE service is HORRIBLE and their products arent that great. I have GE Profile all over my kitchen. Within the first year, my microwave, dishwasher and built-in fridge broke down!!!

I purchased a GE Profile dishwasher in June 2015. It was delivered dented.19 July it was replaced. The dishwasher worked for 3 months. Then it stopped working and the display panel had a LEAK DETECTED, DO NOT USE, notification. We contacted GE who could not find a GE repair technician to come and repair it in the entire BAY AREA. The dishwasher was bought at SEARS who refuses to take any responsibility.

Last summer GE replaced the peeling handle on my microwave oven. I have treated the new handle with kid gloves. No abrasive cleaning products have been used and the oven burner under the handle is used infrequently at very lower temperatures. One year later its peeling AGAIN. All the burner control bezels on my GE Cafe oven have also peeled. The handles look like plastic covered with aluminium foil. Cant believe GE hasnt fixed this problem or issued a recall. I will NEVER purchase another products made by GE!

GE microwave oven (jes1651sj02) started to spark like lightning, which can be seen through the inside vent grid/grill located on the right. Sparks are seen just behind the waveguide cover where the magnetron is located. It seems to be a common problem with GE microwave ovens from what I have researched. The microwave has now stopped working and just makes an odd noise like groan or urrrrr. It’s just over 2 years old. Its a piece of **. It should last 10 years or more, like my last 2 have. I gave away our Sanyo because it wouldnt fit the decor of our new kitchen - wished I never had.

There was a recall on my fairly new dishwasher. The heater was causing fires. The repairman came and said I had to remove my ceramic tiles in front of the dishwasher for him to pull it out. I called customer service and a Tina offered to reimburse me $200 to have someone remove the tiles and pull the dishwasher out. I paid a handyman $250 in cash to have it done, called GE and they sent a man to fix it. I called again for my $200 and explained their man fixed it. They now wanted a bill from my floor man. I sent the bill and they refused to pay because the bill did not say paid. I called and asked them how their repair person could have fixed it if the floor had not have the tile removed and the dishwasher pulled out for him. I said, Ask your repair person to verify that the tile was removed. The answer was they couldnt ask him. I sent the bill again with a note saying paid in cash, a picture of the floor and a picture of me - a 74-year-old woman with a note saying it was impossible for me to have ripped up the ceramic tile and backer board myself. Again, I got a reply that the receipt that I sent was not acceptable and the case was closed.

I just wanted to make future purchasers aware of an issue I had with the oven light (GE over-the-range microwave model JVM1540DM5BB) underneath the microwave. It is much dimmer than my previous GE oven. I bought it from Lowes and after returning to the store to check a floor model, I discovered none of the models were plugged in so you cant check this out in the store. You only find out once the thing is installed. Lowes referred me to the manufacturer who then told me, after asking if my oven had 1 bulb or 2, the oven was working as designed. How they could definitively determine this over the phone was beyond me, but that was the extent of the assistance.

Outstanding value and deal the price for this unit was the best one I could find it’s small simple to used and fit in my kitcjechm area like hand in glove I purchase then as matching pair for 429 dollars each all I needed for my new home and they are not bad looking at all,simple set up and great functionalities for the money no complains so far they get the job dome nicely thanks Best Buy’s for sucke great deal and quick delivery

Today I heated some spaghetti sauce in my microwave and it splashed, so I wiped it out. My microwave is built in and was pretty new and in the house when we bought it 4 years ago. It is in the base counter so I have to reach down to clean it. l havent had a problem with it but when I wiped the inside top I felt bumps and when I looked at the cloth to see what was on it, there was paint on it. That has never happened before so I of course looked and there is a fair amount of peeling paint in one spot. I have had microwave ovens for many years. Never had this problem with any other brand. What is that?? Can it be fixed? Is it dangerous???

The flat, firm-press keypad for microwaves just seems dated. Often they get worn out. However, all in all, it does what a microwave is supposed to do and does so efficiently. It’s not the most attractive microwave though.

I have no idea how long it has been in this house but I bought the home 11 years ago and it’s still going strong. I do have to clean it on occasion. And I use jet dry with every use. And occasionally do buy a dishwasher cleaner.

I like the look of the oven but it took 3 shots to get it right. I had some bad luck with 2 out of 3. It seems the first 2 were damaged. I know many people would have given up but I owned one before this one and the only reason I gave it up was remodeling. The oven worked fine after 5 years. I guess I gambled on past performance and it still paid off. But I am really not sure about the door sometimes because it is a big door and it can seem tinnee and cheap at times. The overall performance is good and the looks are what I was looking for.

Unit is only 7 years old and not greatly used (only two adults who dont use it much)… Purchased as part of package including GE refrigerator, range and dishwasher (already got rid of refrigerator, as parts kept breaking and unit had other chronic problems). I turned the microwave on to make popcorn - it immediately made a terrible noise and filled with smoke with an electrical smell. Unplugged the unit and contacted GE Repair. When I described what happened, I was transferred immediately to their safety unit because of the nature of the problem. A GE technician arrived today and almost immediately diagnosed the problem: a metal component that directs the waves of the microwave generation tube had burned out, and by federal regulation, he claimed, cannot be repaired - the whole appliance must be trashed and replaced. Once again, I have experienced GEs poorly engineered products that appear to be designed to fail in a relatively short time. Can you spell planned obsolescence? (No photo provided, as there is no external visual damage).

GE Model PDW9280J10SS Fire - Many GE Profile dishwashers have been recalled during the same time frame as the model we purchased, but it is not listed as one of the recall models. Just as many other complaints, ours started to smoke out of the top of the front door and filled our house with smoke. Thank God we were there to shut it off. The next day I opened up the front door to see what had been burning and it had holes burnt in front and back of the main circuit box (for lack of better name), one burn mark right where the main wire harness plugs in and burnt right through it. This is the same description many others have written. There is a problem with all of these Profile dishwashers purchased between 2006 and 2009 (ours 2007). If we had not been home, who knows what would have happened?

I purchased this Spacemaker Microwave Oven (HVM1540LP1CS) from Home Depot in Aug. 2010 along with a GE electric range (JB400SPSS). I wanted the appliances to match and they look very nice in our kitchen. Four days ago the microwave stopped working, that is, it comes on and appears to be working but does not heat the food placed in it. After looking on the internet, I found that other consumers have had the same problem and it appears the megatron is the culprit. The microwave was manufactured in March 2010 in Malaysia so it was not an older model that has been sitting in a warehouse somewhere.The cost to repair the microwave will be about $125 which is about half of what I paid for it. I will not repair this microwave just to have it fail in 20 months, General Electric should be ashamed of themselves for selling foreign-made products that do not last more than 2 years. My only hope is that the electric range we purchased does not follow the same course as the microwave, consumers should be aware of these problems before they purchase General Electric products.

The microwave is small enough for 1 person and yet big enough for a family of 4. I feel it cleans up pretty easily also, inside and out. This is also a stainless steel on the outside, that makes it easy to clean.

Slightly more than one year, I purchased a model GLD4404RCC dishwasher about which I have made complaints in the past, concerning poor washing performance and which you chose to ignore beyond attempting to tell me how to use it. Now, this Chinese-made piece of junk has begun to give different problems. Upon completion of the wash cycle, it starts to make a lot of noise and will not shut down. I must do this manually. Guess what? It has waited less than two weeks after the purchase date to do this, meaning it is out of warranty. We have just purchased a new home and will be needing new appliances such as dishwasher, refrigerator, washer and dryer, and a water heater. It will not be GE. I shall never purchase any more of GE products as the whole company stinks.

We have had our GE microwave for at least five years. We have moved multiple times and had the power go off but through it all, our GE microwave works just as good today as it did when we first bought.

GE continually shows us why they are failing as a company. In just this last year I have replaced a less than 5 year old GE microwave, three separates parts to my GE monogram refrigerator, and now this one and a half year old dishwasher. The only appliance that GE makes that hasnt broken is the stove/oven that is over 10 years old and shows no signs of weakening.I purchased the upgraded stainless steel model that contained all the bells and whistles. It lasted 1 year and 3 months before the entire control panel stopped working. We utilized the dishwasher about once a week or once every two weeks in a two person household. Hardly a rough environment for a 700$ appliance. The repair costs was quoted for 99$ just to have GE look at it. The control panel was 140$, plus additional labor. This amounts to over 280$ to repair a year old product. I advise buying LG or Bosch.

The way you put bowls in this model doesnt allow for cleaning them completely. You must wash the bowls AFTER cleaning them in dishwasher. Waste of time & money. Capacity smaller, noise louder. Not good value.

It works great. My microwave is a small white one that has the power to heat or make a dinner. I enjoy using it. I just press how much time I need and the microwave turns on and it either warms up my meal or cooks it.

A known GE microwave defect on this (GE JVM2070SK02 Microwave) models control panel has yet again resulted in our microwave not working and GE giving us the standby, pay for an appliance technician. I would like GE to own up and send a technician to replace the control panel and get it working since it’s a known issue.

I have a GE microwave. It stated that I had a 10 year warranty on the magnetron on the computer website. Now GE says its not warranted. I have owned this microwave for a little over a year and its pile of **. All they wanted to do is sell you their products and they dont stand behind what they make anymore. Nothing is made to last in this time and age. I will never buy GE products from Home Depot again.

Were using a white GE Digital Microwave Oven at home Model No. JEI2870SPSS. We got it from Ansons a few months ago when our previous Kyowa was broken beyond repair. The price is reasonable, the usable space inside is adequate and the exterior design goes well with our kitchen. It has touchpad controls which are very easy to use especially with the pre-programmed settings like steam cook and snacks. So far it has worked very well. Its quite excellent at defrosting meat and evenly heats our food. We have no problem cleaning it and its pretty silent when in use. I hope this one lasts us longer since its pricier than the Kyowa and because use of the microwave less these days because they say the radio waves emitted by these machines cause cancer.

I bought my GE DISHWASHER many years ago. Only use once in a while because there are just 2 of us in the house and it takes too long to fill it, but when I do use it it work fine.

I purchase GE Profile appliances for my new home. I thought I had done my research but until I actually owned I found I feel differently. The microwave pad scratches very easy and after only a few months you can see which buttons I use the most. I’ve only used a microfibers cloth to clean and it scratched the surface. Appliance repairman said to use terry towel. Wish I’d known that. Secondly, after owning all Samsung appliances previously I now appreciate what I had. So many of the features of my past microwave are not on this GE. For example the vegetable good, built in sensory knew when vegetables were cooked. Also, soften butter and chocolate was another feature. Thaw meat knew when it was thawed. So my advise go for the Samsung microwave

I had a GE dishwasher installed by the builder when I purchased my home. The dishwasher had a fire in the wiring harness for the energy save drying switch. The dishwasher was under warranty and was repaired by GE without issue, and they told me it was safe. About 2 years later, GE recalled the dishwasher for having started numerous fires throughout the country. As part of the recall program, GE offered incentives towards the purchase of a new dishwasher; however, unless you purchased another GE dishwasher, you received virtually nothing. I purchased the top of the line GE Triton performance plus dishwasher and had it professionally installed, and given my previous dishwashers history, I purchased an extended warranty from GE. This new allegedly top of the line dishwasher blew a hose and flooded my kitchen, causing several thousand dollars in damage to the floor / sub floor and ceiling below. GE was contacted, came out, and made a repair; and my damage claim was paid by GEs insurance carrier Electric insurance. Once again, 2 years later, this same dishwasher blew a hose and flooded my kitchen and downstairs. I contacted GE and found that my warranty had been sold by GE to an outside company named Assurant without my knowledge. They were unable to provide me with a service appointment for about 2 weeks and advised me not to touch anything until the damage was documented by a GE technician or my damage claim would be denied. I contacted GE customer service and explained the circumstances and that the water damage would need to be mitigated in order to prevent additional damage to my home. GE scheduled a sooner appointment, but they failed to show up. I called GE again; they rescheduled for the following day and failed to show again. GE was re-contacted, and they scheduled a third appointment with A&E, a GE affiliated outside repair service. This time, the technician arrived but was unable to do anything unless I made a cash payment to him, as GE failed to include my extended warranty information when they booked my appointment. I re-contacted GE, and the next available appointment date was more than two weeks away. I was concerned that the water damage would cause mold and create an electrical hazard due to wet wiring, and the water caused the laminate floor and sub floor in my kitchen and downstairs den to warp and buckle. I was forced to contact my homeowners insurance in order to get this damage addressed. GE has been unable to get anyone to my home to address the situation. In total, I have spent about 16 hours on the telephone remaining on hold an average of 1 to 1 1/2 hours for each call, only to be told there was nothing they could do or that no supervisor was available or authorized to do anything. Assurant advised me they would look into it and get back to me, but I have yet to receive a return call. GE corporate headquarters was contacted, and they were polite but unable to accomplish anything either. I am removing the appliance myself and having it replaced at my own expense with any brand other than GE. I would strongly urge anyone making an appliance purchase to choose another brand; GEs appliances, customer service, and repair service are all unreliable and well below standards based on the hundreds of dollars we spend on appliances. My decision to purchase a GE dishwasher has resulted in damage to my home in excess of $10,000.00 and an unbelievable amount of frustration and aggravation waiting for repair personnel that dont show and waiting on hold to speak to people who can do nothing for you. If I performed this badly at my job, I would have been fired a long time ago. Learn from my situation and dont buy GE!

Dishwasher looks and works beautifully. It is slate black and I have never had to redo any dish or glass. It is located. About 12’ from our bedroom door and we turn in on before go to bed. It is so quiet that we never have our sleep disturbed.

I am writing this more as an educational notice for consumers of the G.E./Rheem gas water heaters to aid in uninterrupted service and understanding of the water heater. Installation locations: If you have installed your unit outside, all though in the owner’s manual, it states that G.E./Rheem says to never install the unit outside. People that live in warm climates do have their unit installed as such, but in a metal enclosure, of which to the city codes are fine, but again not by the G.E./Rheem standards. So being as this is accepted by city codes, people do and will continue to install water heater outside in enclosures.

I bought a whole line of GE Monogram appliances for our home in late 2005. These appliances are not even seven years old and I have had the side-by-side fridge repaired several times with no true fix to the problem. They charged me to repair the tank in the fridge that the water line leads out from and into the freezer door. Another repair man said that was never the problem and that the seal on the freezer door is broken from inside the door (a common problem) and freezes up the water line, so no filtered water comes out. They wanted to charge me $800 for a new door with no guarantee that it won’t happen again!My cook-top downdraft has shorted out three times because of a faulty design issue. Water and moisture can get up under the switch, which shorts it out. There were three different repairs for the same issue. Last time the same service man repaired the problem and he was so careless. He got silicone all over the granite counters and switch, which he didnt check before leaving! I called him back to my house before he even got out of the neighborhood. Ultimately, he admitted he screwed up and ordered me yet another switch. Now, just today, my Monogram dishwasher started billowing black smoke. I called GE to find that the unit has been recalled for electrical shock and fires. They said I could have it repaired (if the service man deems it repairable) or it’s $400 towards a new unit. Is this company for real? How many consumers do they have to lose before they wake up? If I werent home my house could have burnt to the ground or, worse, one of our kids or us could have been severely hurt or worse. Do they not realize the liability they would have at that point if the worst would have happened? And they have two phone numbers and my address on file. Why on earth would they not contact me to tell me of the recall? Are they holding their breath and crossing their fingers that nothing too bad will happen? I have a Whirlpool fridge/freezer that is 18 years old and in my garage; nevertheless, it has never given me an ounce of trouble. I will never buy another GE appliance again and will tell anyone I know the same, including the several new home builders I work with. There are too many other companies out there that will back up their quality products. I have called into GE on my latest problems. And if I dont get satisfaction (i.e., brand new units), I have no issues contacting the attorney general. There are forms online that can be downloaded so a formal complaint can be filed. I urge anyone else to do the same.

The interior paint on the microwave is peeling causing there to be sparks in the interior of the microwave. The microwave interior paint is defective and should not have peeled. The microwave interior has metal showing which causes sparks.

Microwave GE Monogram - For the second time in as many years, the glass door on my microwave just blew out and spewed glasses all over my kitchen. Luckily, no one was hurt except we are still getting glass in our feet a week later. My husband and I both contacted GE by email with no response whatsoever. Clearly, having read about this happening to many others, this product should have been recalled. It is their top of the line. The microwave wasnt even in use. GE must not need any customers and they have sure lost this one.

Weve had our new over the stove microwave (GE Profile Microwave Oven PVM2170SR1SS) just over one year and the oven light went out. The owners manual has no information about how to replace the light. I called GE customer assistance office and they said it requires a technician to come to the house to replace the bulb. A service call would cost around $95 minimum. This is a ridiculous requirement to make consumers do a service call for an oven light. The owners manual does show how to replace the charcoal air filter, if you use one, by removing the plastic cover across the top of the oven with the door open. Guess what? I removed the two screws holding the plastic cover and sure enough, there was also the access to the cover to access the oven light. You just remove the one screw and the small cover plate can be removed! Be sure to turn off the power to the oven before removing the small 50w Halogen G8 light bulb (Home Depot $5.00). My complaint about GE is that they do not give the homeowner information about replacing this oven light, but instead require you to pay for a service call. The irony is that the owners manual tells you how to access the filter by removing the plastic grill and thats how you also access the panel to replace the oven light bulb. They also tell you how to replace the light bulb that provides light to your range, so it cant be a safety issue about replacing light bulbs. Requiring the consumer to request a service call for $95 just to replace the oven light, when GE could have easily put the procedure in the owners manual, is a real consumer ripoff!

We bought this GE Dishwasher through JC Penney with a 3 yr extended warranty in Dec 2017 thank goodness. I am on my 3 round of having the mother board and the heater replaced since I got this machine. This last tech came as a 2nd opinion for my claim that this machine has not worked more than it works. All we would do is load the machine, go to turn it on and out it goes. The warranty people sent out a GE Tech who ordered a new board and fuser kit and came to put it in. Same issue, he said it was my hard wiring and I should have a electrician look at it. 200.00 later not the hard wiring. It is a pin hole in the heater coil that this last tech found. New heater now on order. My faith that this will fix the problem is waning. After this my warranty will be up and I will Never buy a GE appliance again. Not worth the money.

I purchased all the kitchen appliances. All GE brands. The microwave after almost 3 years the white paint from inside start peeling. When I called GE directly, received no help at all. They wanted to replace the microwave and the stove for over $2400. I can buy the full set from Best Buy for almost $2300 all in Samsung brand. Also, this related to paint issue. Maybe the paint is a very low quality or something related to lead-paint. Imagine you are warming up the food and know nothing about the paint is peeling, and each time you have small pieces in your food. I wish I could add the recording of the microwave that everybody could see.

Purchased a GE profile dishwasher two years ago. It stopped draining. After 4 service calls and $400 we had to buy a new dishwasher. Basically I threw $1000 down the drain. My recommendation is do not buy a GE dishwasher!!!

Our microwave was manufactured in September 2010 and we purchased it in October 2010. It has been used a few times a week for reheating leftovers. I have owned secondhand microwaves and unknown brand microwaves, and they have been more reliable than the GE Profile. My husband and I invested in the Profile series when we remodeled our kitchen. After a lifetime of moving and living in homes with much to be desired kitchens, we decided to spend money to provide ourselves with a functional kitchen. If I had to do it all over again, I would have saved myself the trouble and purchased my appliances from another company.After having to call GE to send out a repair person 5 different times to work in our microwave oven, we are left with a nonworking microwave oven. It seems that a company that has made record profits from their faithful American fans could do the right thing and replace the microwave oven with something that works. Perhaps they do not have such a product. They have offered to let us buy a new one at a big discount, but they have not clarified what the percentage will be. The problem I have with this is that spending one more dollar on a product with no backing from the company it came from would be asking for more let down. I believe Ill have this lemon removed and quit before I take on any more consumer letdowns.

June 18, 2018 GE Spacesaver Microwave in use when there was a loud pop, heavy smoke boiled out of the unit and strong smells of wires burning was noted. On fixed income now what do I do? Understand my microwave has been reviewed by ConsumerAffairs for the same issue in the past. Whatever became of their investigation?