Like everyone else - initially I loved this unit. Its still a good looking one with amazing features - if they actually work. But when you have a sudden and complete failure of your unit it changes your opinion. And when LG customer service and their third party service centres do not treat it with any sense of urgency or allow you the courtesy of a call back then you feel bad!My stainless steel french door unit hums and lights up, but cools nothing, with no air blowing. I had to throw out over $300 worth of food and weve been without a unit for 5 days now! I am currently trying to resolve this issue with the customer service at LG Canada. Thankfully its still under warranty, plus I bought an extended warranty from the BRICK which would cover me for up to 5 more years of parts and labour or a replacement! LG sent a third party service guy who did not show up, after blocking out my whole day, which forced me to take the whole day off work losing a whole days wages as a result!! LG was unsympathetic with canned responses, and did not care much! Huge disrespect for me and my time and family!After spending over $3500 on a fridge you expect better service! In fact one of the girls at customer service had the nerve to tell me I could be charged for the service if my complaint about the unit was false! Imagine that! My advice dont buy any expensive LG refrigerator. Heck! Keep away from LG all together! Its easier to deal with a $500 unit than deal with this nonsense on a high end unit!

I purchased an LG washer and matching dryer in April of 2014 from Best Buy. I was drawn to it because of the see through glass design. I thought they were cool looking. The salesman pitched it as a top of the line product, I fell for it :-( I cry every time I start to do laundry. My clothes NEVER come out clean. Some of it comes out of the washer dry! This is the worst purchase I have ever made. My old washer did a perfect job and I wish I hadnt purchased this crap. Im out $1600.00 for something I thought would be amazing. I spent a ton of money for dirty clothes. Best Buy came out to repair it, they said the motherboard needs to be replaced. After reading these reviews Im not hopeful at all. Dont fall for LG smart technology. This washer is crap!

This is the worst refrigerator ever! We thought LG made a quality product, but this refrigerator is a lemon. We have already spent $900 fixing it, I wish we would have bought another brand to replace it. We have had it for two years! The ice maker gets jammed up all the time, and the motor sounds like a freight train while running. The outside is not stainless steel and is starting to rust.

They sell the LG product where my wife works and we purchased a refrigerator from there. But when it was delivered, it was damaged by the people that delivered it. I was trying to get it repaired and it was a complete nightmare dealing with LG. They w were absolutely horrible and pathetic. I’ve been dealing with an issue since March and it just got completed last week. That’s how long I’ve been dealing with this. Also, those people don’t even know what the part numbers are for their own product. They tell you they’re gonna call you back, but they never do. If I don’t initiate a phone call, I never hear from them. Then they tell you they’re gonna follow up, but they never follow up. Aside from that, I paid for a part to come to me and when it came, it was the wrong part. They’re liars over there and they tell you what you wanna hear. But once you hang up with them, they’re done with you. The only good thing about LG was the service tech that they sent out here last Thursday and everything’s working fine since he’s been out. Still, I’m never buying another LG product and Id never recommend it.

We just got this machine in last Friday. After doing a few loads over the weekend, I was wondering if there was something wrong. The black control panel is very hard to read! It has gray lettering on a black background. I called LG to see if there was a backlight that wasnt working, and was told that there is no backlight. Seems to me that LG has mad a very basic design error with the panel. It should have white lettering, as do most other machines with this type of panel. I actually made myself a vinyl overlay with white lettering to make it more usable for myself. Something that LG needs to address ASAP!

The one I had was dual doors side by side with an ice maker and an insta freeze feature another feature I liked were the salad drawers that came included. My mother recommend I purchase it because it holds a lot more food than the GE I originally had the salad drawers were above all my favorite feature because Im always eating salads and it keeps my salad mix fresh. But it wasnt scratch and finger print resistant so Im constantly cleaning it plus the fact that a lot of crumbs get stuck underneath the drawers and its a pain to clean.

Never... Ever... Never will I buy another LG washing machine it is terrible. It constantly gives a UE message even though the machine is level and we have done all the tricks that others have suggested. My water bill is high because the machine continues to fill and spin... fill and spin. You cant leave the house when washing clothes because you need to babysit the washing machine. It is the worst machine ever. I will never buy another LG product because of it. We will have owned it 2 years this coming June. It was been completely replaced once. Computer board replaced once, and worked on three additional times. NOT ACCEPTABLE. DO NOT BUY LG.

LG Refrigerator Model LFX31925ST - I purchased this refrigerator March 25, 2012. On November 20, 2017 I returned home and the refrigerator/freezer were warm and unit was no longer cooling. I called LG Support which states that they are available 24/7. This is not accurate. After spending approximately 20 minutes on the phone the agent was to book an appointment that would take up to 5 working days. I told her this was unacceptable. She gave me the telephone number to call to see if I could get an earlier appointment on my own. After several attempts to a cellular phone number with a mailbox that was full I began contacting LG Support once again. At 5:10 pm November 21, 2017 I was told by a different customer support agent (Ron) that in fact NO appointment had been booked. So I asked the agent to please book this appointment and voiced my sincere frustration with LG. Throughout the conversation hints were dropped and upon clarifying with this agent in fact the 5 working days is just a timeline for someone (and I stress someone because they would not tell me who) would get back to me to actually book an appointment. I attempted to have other reputable local repair shops do the work (including the distributor where I purchased the LG Appliance here in Edmonton Alberta) to be told by every one of them they cannot do the repairs because LG would not sell them the parts. LG has cornered their repair market and the consumer has no way of expediting repairs to critical necessities. This is an unacceptable practice in my eyes and this is not stated anywhere in the warranty documents. This is misleading and irresponsible practice. As a customer who has spent hard earned money on LGs product and has to wait a minimum of 5 working days just to find out when an appointment will be made is ridiculous. Some complaints indicate upwards of three weeks for service. LG did not seem to care about this logic and came off like our present prime minister and just re-responded that someone will contact me within 5 working days (now 6 because the first agent didnt book an appointment at all).

Initially I chose LG brand because I like their other appliances such as TV, Washing Machines, etc. When I bought the refrigerator that was the guiding and deciding factor, familiarity. What I like the most about the LG brand is the nice slick look. I like the brand itself in general. My favorite color in most appliances of that nature is stainless steel. I have been satisfied with the look, functioning and features of my LG refrigerator. I like the inside of the refrigerator as much as the outside. I like the design that allow me to pack my food nicely. Everything I need is neatly tucked away in a place that I am pleased and comfortable to reach and store it.

LG DLEC855R dryer - front loading - freestanding - 24 - wild cherry red stopped working all of sudden. Called LG service department to schedule an appointment for repair. They said $125 to come in to give estimate. The technician showed up, did nothing and gave an estimate of $1528 plus tax. He wrote down on paper and excuse me if I am spelling wrong. Tub assembly beaming $856.00. PCB/Main - $422.00. Labor - $250.00. Total cost with tax is $1628.00. I should have trusted the reviews and purchased new dryer rather setting up the appointment to lose $125.00. Luckily I realized after seeing the reviews and didnt go for service. I am purchasing new dryer with cost of $750.00 which includes tax, delivery and installation. The bottom line is dont buy LG products and no local service company will fix it either. You have to call LG and they rob you.

This is the second time our fridge has broken in 4 years. They sent a tech three times to my house. This last go round to do whatever he did - and it did not fix the problem. How many times are they going to pay these repair people before they decide to cut their losses and just get us a new fridge. I wish they could just give us cash replacement value and we could buy a different brand - because LG is terrible.

The experience with this washer in particular but also the dryer is among the worst We have made. Now that my four children have moved out I figured I would be doing less washing and drying. I’ve owned this product for two years. I’ve already spent close to $200 having somebody replace a drum. The washer in particular does not drain properly and I have to physically open the tube and sit there with a bowl draining water sometimes 5 to 7 times or the clothes will be soaked smelly and filled with filthy water along with the bottom of the washer. Sometimes water leaks out of the bottom. I couldn’t even begin to go through the litany of the defects. Glad I’m selling my house soon and will be sure to leave this here. Never will I buy another product from this company again. I can’t remember the last time I had to submit a review so negative.

I purchased the LG range from ABC Warehouse and the glass cracked and I called automatic. They say I abused my range and the warranty is no longer good. If they would explain warranty on a heated glass top better I wouldnt purchase a $900.00 stove that only lasted for 5 months. So I called LG, they couldnt help. So the extended warranty had me take out isnt any good either. I had a Sears ceramic top 15 yrs. and it never cracked.

Bought the LG LFC24786st from Sears exactly 3 years ago this week. At the 1 1/2 year point the motherboard and fan needed replacing. Really WTF, a year and a half. Oh well, it was under warranty. Yesterday it happens again. Right now the fridge is sitting at 54 degrees, the freezer is warmer because we had to remove everything. Really now, 2 motherboards in three years plus the Sears extended warranty is no longer any good because of the closing even though I still have 2 years left. This is really looking like LG Lemon fridges are not the way to go. I see from above that its not so much a model of the fridge but the make that keeps breaking. Ill tell you something, this is hitting the internet big time. Im frustrated, pissed off, and right now... fridgeless.

I have purchased LG front load inverter direct drive 7.5 kg 6 motion washing machine. Although it was quite expensive for me but sales man succeeded to give me belief that it is the best model. After finishing warranty period that is 2 years and after exactly 2 years and 8-9 months machine is giving error. We had register complaint then 4 to 5 times their different technicians came telling various problem. And at last they found but spare parts are so costly so I will not suggest this w.m. for ordinary people who cant afford this regular maintenance of around 2000. If small part is also damage you have to take whole unit e.g. PCB harness for one part of filter PCB. It is really not affordable. Company should provide those small parts instead of insisting customer to buy whole units.

I have three LG appliances and I have major problem with all.My microwave shelf makes contact with the oven wall because of too much play with shelf brackets and because the shelf should be smaller that what it is. It burned a line through to the metal and arced sparks. I wrote to the company service on the LG website but they did not reply. Today I called LG. The company representative said that it was no longer covered with warranty. I stressed that it was a safety issue and a design flaw. I switched to a supervisor who did not budge from that stand. I explained that it has been that way since day one but I had been very careful, that I always pull the shelf to the most forward position. Of course, as it should be safe for everyone.She said that she could have someone repair it at my expense. I said this was not acceptable. She then said I should buy microwave paint at the hardware store to fix the oven before using it again and not to operate it in the future with the shelf in, some solution! She also said the manual explains when to remove the shelf. I asked if it says never to use the shelf since that would be the only way to avoid the problem. She acknowledged that it did not. I reminded her of the light relay fire issue that they had with their refrigerators and that LG avoided the responsibility for that for about 4 years. Online reports made it clear that they only started to cover the repair recently on the 2005 models. I also made note of the problem with the leaking of the water through the seam between the two panels on the front of the dishwasher. She noted my problem but again, she said that it was off the warranty, but that she would send someone to my home to repair it at my expense. Again, this problem exists since day one. Someone needs to make these people responsible for their products. The refrigerator incident could have burnt my house down. Heaven knows what damage the toxic fumes from the microwave could cause.

In October 2014 we purchased a very nice Stainless LG Dishwasher - Model: LDF7774ST. The first week we had it the motor went out. LG replaced the dishwasher. Back in January of 2015, the so called quiet Dishwasher started making a lot of noises and had to have the dishwasher serviced. Now, the LG dishwasher will not drain. We have cleaned out the filter and the drain and nothing works and now have to have it serviced yet again. Three times in six months on an $800 dishwasher? Will never purchase an LG dishwasher again.

Ive now had the 2,800.00 for 5 years. Its always something. The first refrigerator they delivered had to be replaced in 2 days because it would not cool down or freeze. Then the lights in the refrigerator had to be replaced. Now corrosion in the control panel on front of door. The corrosion has now gone up so far you cannot turn the alarm off. Ive called LG several times and if I dont mind paying for a service call they will send someone out to look at it. Wish I had kept my old refrigerator I gave away. Its still working really well. No more LG Appliances for me.

The LG refrigerator was on sale. It went beyond expectations. I like the color, ice maker, it was easy to clean and very spacious. I loved the freezer. It matched perfectly with my other appliances. The shelves were set perfect for large and small items. But heavy, loud, handle breaks easy. It was hard to move or slide, it was a real chore just to clean underneath it. You had to be very careful when opening and closing the door because of its weight. But I was very pleased with the refrigerators overall performance. I would definitely have another. It was easy to see what was in the refrigerator.

I bought the LG washing machine in April 2011 and continually had issues with unbalanced loads. Now after receiving the UE error code and trying to rebalance load, I am now getting the OE code and it wont drain. After further research, Im just finding out this product was recalled. I never received any notification. LG is sending someone out tomorrow. Well see how this turns out. But dont think Ill buy LG products.

Ill never buy an LG Front Loader again. Piece of crap. The clothes never smell clean... We are pretty clean people. When I use the speed cycle, it consistently gets stuck at 7 minutes. Never again. The dryer is equally as crappy. I have to run the dryer at least 2 times to get the clothes dry.

We purchased an LG fridge 3 years ago based on their advertising saying that their lifespan is at least 20 years, that along with their innovative features was the reason why we ended up buying it... Fast forward, right after it broke the 3-year mark it just stopped cooling so one day we woke up to a pool of water all over the kitchen and we found out that EVERYTHING on the freezer was fully thawed, and this happened just right after we went to do the groceries so the whole fridge was FULLY stocked with food... We had to throw away most of our food, hundreds of dollars wasted... And the worst just happen after this...We found out that this is a common issue with LG fridges and that their technicians are taking weeks, sometimes months to come repair your fridge, what??!! What are we supposed to do now? To wait blindly for weeks or even months for them to come repair it? To go out and eat EVERY SINGLE DAY 3 times? To spend thousands of dollars by doing that? And not to mention that we are in the middle of a Pandemic and that we have toddlers?? Not only LG products are this bad but their service towards honoring their warranty is bad as bad can be... Their customer support phone line NEVER answers your call so you are stuck in oblivion with a dead fridge and nobody to take responsibility of repairing it asap... We are adding ourselves to the class action suit against LG now...

We bought a one year old LG Trom stainless steel washer from a co-worker of my spouse when we moved into our new house. I was not crazy about a front loader but loved the price and the fact he would deliver it. To its credit, it spent the next 2 1/2 years washing up here, including the cast offs of 4-5 bassets hounds, which we foster for the rescue. We got an error code OE on a regular basis and cleaned out the two filters and it came back on. It made our clothes and laundry room smell and always leaked a small amount out on the floor. Finally, it would not clear the OE code although I could run it through the cycles manually.When I checked on getting it repaired, the eye opening started. The first appliance store I called stated that something should be done about these being imported into the country. He virtually recoiled when I told him what I had. And only person in my area (southern Houston, not exactly the boonies) worked on these and could get parts. Okay, I called him. $75.00 service call when we can get to you, and it cant be applied towards the repair. Then I researched online and found out that it would most likely cost 200-400 dollars to fix it with even small things wrong.Okay....maybe I just will buy something else, like the top loading white Kenmore I have spent the last 50 years washing in. I checked around with two used dealers and again, they didnt fix LGs, would not carry them, and didnt want one. The used Kenmore is downstairs merrily washing away in 30 minutes time when the LG took an hour for most anything. Also, I could soak or dye anything in it. It left here with the junk dealer...Good Riddance!

Purchased a side-by-side refrigerator for $1499 from Home Depot in February 2013 and began using it in April, when our house was finished being built. On August 9, 2013, the refrigerator stopped cooling. We called LG and were told that we had to call back 24 hours later to confirm that the problem still existed. We called back after 24 hours to make a repair appointment, but the only places that would service LG in our area were backed up a week each, not because there were few repair places, but because very few places are willing to work on LG. When the repairman came out a week later, he verified that the compressor needed replacement but suggested contacting Home Depot to try get a new refrigerator through them before ordering the part, because once the part is ordered, there would be no chance of having HD help us. A very nice woman at Home Depot then spent the entire day on the phone with LG trying to get a replacement, to no avail. When I called LG back again to order the compressor for repair, I was told that I had to make another diagnostic appt, since the original repairman didnt order the part. I am told it will be 2 more weeks until the refrigerator is fixed. It has been 2 weeks since it has broken. Thats 4 weeks without a fridge. I have called 9 times to LG, 7 times to repair places, spoke to 2 managers at LG executive services (one manager, operator Sherry ID# ** told me that the failure of the compressor is not LGs fault!). In all, this is the worst appliance I have owned and the customer service team is useless. Save yourself the trouble and stress, do not buy an LG appliance.

We purchased LG front loading machine 10 years ago. For these 10 years we had 6 repaired done which cost us close to additional $1000. Today was going to be the 7 repair, however we found out that LG stopped offering parts for our model (parts discontinued). When I called LG customer service, instead of them offering solution, I was asked if I need a service to come and take the washer to a junkyard... People do not spent your hard earned money to buy from this company.

Bought our house in May of 2014 and it came with the brand new LG front loading washer. I wish it didnt because it has been an ongoing problem since we started using it. Besides having to clean it all the time, it leaks constantly. First, the error message would go on and the water wasnt draining, so it would leak everywhere, plus we would have to empty the water. We had that repaired. Now, its leaking from a different area, which is a different issue Im being told. This is the 3rd repair done on this machine!! I will never buy a washer like this again especially from LG. I thought they were a reliable company, but they definitely are not!

I purchased my LG French Door freezer model number LFX25976 through Direct Buy during 2011. The bottom freezer abruptly stopped freezing and the refrigerator stopped cooling. However, the fan works. Was initially believing refrigerator had gone into automatic defrost but after two days of none cooling or freezing, my belief now is that the compressor may be the culprit. One year ago, same incident occurred but after several hours, my refrigerator began cooling and freezing again. Contacted LG during that time and was advised that it was common for the refrigerator to automatically defrost and does so without any warning. But this time it has been two days and my refrigerator has yet to begin functioning properly.

This is the second washer we purchased from LG and the first one lasted three years and was unable to be fixed. We purchased a higher grade, better washer that has now broken after 2 years. The warranty company came and replaced all new parts and left. I went to wash a load and it was still not working with the same issue. They are now unable to come back for two weeks! Whos paying my laundry bill and if it’s not fixed again, do we get a replacement?! What type of company sells a $1,300.00 washer that lasts two years!

I WILL NEVER BUY AN LG PRODUCT AGAIN! Bought the best energy saver machine LG had on the market. Bought the dryer to match. Has been horrible from day one! Leaking big problem. Sensors costing between $82-$100 EACH to replace. AND there are 5 to 6 per problem. LG could care less. How do these people remain in business??? Every repairman I called told me to throw it out in the trash before it drains you dry forgive the pun. LG SHAME ON YOU!

What sets LG TVs apart from the rest of the pack is webOS. The platform is easy to use and works extremely well with modern electronics. Moreover, with so many installable apps, we officially cut the cord this year and have only gigabit Internet.

I was very excited when my husband purchased me all new black stainless steel LG appliances for my new home in January 2017. I am now very angry that my Door in Door LG Refrigerator is not keeping our food cold in the freezer nor the fridge side. Technicians started being dispatched over four weeks ago and after each one leaves the fridge either works for 2 days or not at all. The compressor and motherboard has been replaced and I still dont have a working refrigerator. I am so fed up with this $1800 purchase, I just want my entire unit replaced. Our family of 4 are living out of a ice chest and 2 mini fridges. This is unacceptable! Ive lost hundreds of dollars of ruined groceries and had to purchase a 10 cubic ft fridge to sit in my kitchen until LG decided to actually fix my 2 year old refrigerator. We are extremely frustrated!

I reported LG dishwashers continuous malfunctions to the place of purchase (Home Depot, Cheltenham Square; Montgomery County, Pennsylvania) LG appliances was contacted and attempted repairs three times including an evaluation visit. Sears appliance repair department called but could not help us. This dishwasher is defective and we need a new replacement dishwasher.The malfunctioning equipment approximately $600.00 plus in price simply malfunctioned and repairs were attempted but to no avail on five separate occasions.

Bought this in 2014. Had never washed worth a darn. I paid over $900 on this piece of junk. The fact that I have to start out on the bulky setting till it fills up, then turn it off, restarting it on power cleanse to get the clothes to move around makes it not so energy efficient! If not used in this manner, the lack of water causes the clothing to rub against each other causing pilling of the material. Doesnt clean properly either. You have to pre treat, and wash 4 times to get any kind of stain out. Im buying a new machine this year and it wont be an LG. What a waste of hard earned money! Im so frustrated!

My 3-year-old LG Refrigerator has a failed linear compressor. Apparently this is a known defect since 2014 which was before this refrigerator was purchased in 2016. There is currently a class-action lawsuit filed against LG. I have received the run around from LG. I have called every day since 9/28 and have received a different story about how to get it repaired and if the part has been ordered and where it is in the shipping process. I have now been without a working refrigerator for a week with no end in sight. I have 4 children and 3 adults in my household. This is a HUGE problem. Short of buying a new fridge I have no recourse. No one can tell me when it will be repaired or when I will even receive the part. I do have a guy who will replace the part when I finally get it but every time I call LG I get a different story about where the part is and when it will finally be shipped.The process to get this part has changed with every phone call I make, as has the time frame. On Saturday when I called it was 1-3 days. On Monday when I called it was 3-5 days. On Tuesday when I called it was 7-10 days. Today when I called it was again 3-5 days and still has not shipped. Then I had Jenn from LG call and offer a mini-fridge until we get our part on Friday, but we wouldnt get the mini-fridge until Friday which is when she told me the part will be here. She then offered me $250 for spoiled food, which is quite inadequate since we had to go purchase a mini-fridge already and I am spending about $10 per day for ice to keep the rest of our refrigerated products on ice. She told me the part would be here by Friday 10/4 but when I called LG customer service today 10/3, the part has still not shipped and they said it would still be 3-5 days before the part even ships. Jenn also sent me a text and said I could text her at any time to get an update about my part. I have now texted Jenn 4 different times over two days and have yet to receive a response from her. I dont even know what to believe at this point. I think that contacting an attorney to get some recourse will be my next step. I am going to have to go purchase a new refrigerator since LG is incapable of getting my 3-year-old refrigerator fixed in a timely manner. Steer clear of this horrible company with horrible products! This is the second problem we have had with this refrigerator. The LG dishwasher we have that was purchased at the same time is now on its second motor. It is also 3 years old. Terrible, terrible products! Huge run around from customer service.

My wife and I spent $2,000 on LG Dryer and Washer. Like someone mentioned earlier, washer does what it is supposed to do. Dryer, on the other hand, worked well for only 6 months. Now, it has stopped drying 2 times in the last 4 weeks, and LG reps struggle to support what is an inherent issue. They subcontract local repair companies that do not have parts, and each failure takes 10 days for a fix while your clothes pile up. We had a $350 (another cheapie name brand) dryer that worked flawlessly for 8 years. LGs customer service is subpar. Their structure for repair with subcontractors is subpar. Their parts delivery and stocking is questionable. And when you call their 800 # and ask for a supervisor, they simply switch you from one line to the next. There is no hierarchy, and no one gives a crap that your expensive dryer is crap. Run as far as you can from LG if you are looking. We are hoping our machine is running by next week so we can catch up on 10 loads of laundry while we wait for 10 days for parts. Very poor communication between LG and subcontractors as well. It’s so frustrating. We are going to talk to the Home Depot as well where we purchased as well. They should know they are selling inferior, defective products right? LG, step it up. If you own one, buy that extended warranty. You will need it!

This washer is supposed to be water and electrically efficient. It is neither. It doesnt get the clothes clean, takes forever to run a load, not enough water but refills every time it is unbalanced (which is about 2 x/load). I have contacted LG. They just told me to check detergent and they were sorry I was unhappy. I went back to retail store. They contacted LG. A maintenance person was sent out but had to order a part. He has not returned because part has not come in after 3 weeks. I purchased this washer in June, 2014 and have disliked it ever since!

Spent approx. 8000.00 on new high-end kitchen appliances 5.5 years ago (all LG) the dishwasher was very quiet but didnt clean as well as our old Maytag but I understand they use less water and so on. We bought the 4 year extended warranty. 2 years in we noticed that stains on our utensils and found that our upper rack had rusted out. We called future shop and they sent us to the repair company. The repairman came out looked at it and ordered a new rack. 4 months he showed up with a rack and while putting it in he broke it. He said he would have to reorder. After 6 months and endless phone calls he told me due to poor service from LG he is no longer fixing LG products. I took my rusted out rack to future shop and told them to exchange it with one out of their units... They would not do it. 2 weeks later I had a new rep with a new rack. Only took almost 1 year for a new rack. 4 years in I noticed water on the floor under my fridge. Found the factory water line on the back of the fridge was split. Called for service. They said 2 weeks before they could look at it. I gave the repairman the part # of the piece I needed. He told me LG makes him go there to physically diagnose the issue... Are you kidding me... The hose is split. I went to the hardware store bought a piece of water line and installed it myself. 6 buck fix. Now my dishwasher pump has packed it in warranty ended 3 months ago. Estimated repair 500 dollars. A new Maytag dishwasher is 700 so going to add to the landfill 1 great looking LG piece of crap.

I purchased a brand new LG linear compressor French Door with the glass sneak peek feature on July 23, 2021 from Best Buy for $3500! In early December – Just 5 months later – the refrigerator stopped cooling. It is now Jan 11, 2022 and I have had 5 LG technicians come to my home with 5 different possible causes from – You must have left your refrigerator open- to – Maybe YOU spilled something down into the ducts causing the compressor to die – to – The doors are not level, the front cross strip is not balanced, and the compressor was installed wrong and is now leaking Freon! STILL, they don’t return calls and just continue to send technicians every 7 days.They have ordered at least 5 parts and still – the fridge does not get below 46 degrees!!! The freezer frosts, the ice maker drips and I am fed up. I keep calling and making complaints – I think they are due for another class action lawsuit! LG means Losing Game! DO NOT BUY THEIR REFRIGERATORS. ONE TECHNICIAN TOLD ME HE HAS NEVER SEEN THEM REPLACE A FRIDGE IN HIS CAREER! A refund is a unicorn. LG, I’ll keep calling for my $3500 hunk of metal. I’ve had to buy backup deep freezers and form refrigerators to keep milk in the house! LG – stick to washers and terrible cell phones. I was last told that they cannot replace until I’ve had 4 repairs. I have now had 5! No calls back. I PURSUE ALL CALLS AND REPAIRS.

I chose based on appearance and most importantly, price/Efficiency. My choice was based of entirely what I saw in the store and reviews written online. It kept my food cold, it worked, thats all I can ask of a fridge. But make them better at removing moisture or more energy efficient. Or perhaps make the walls of the freezer thinner so that theres more room in them (although I know thatd be difficult to do).

Never again will I purchase a LG product. I purchased this washing machine August 2016. From day one I had a feeling my clothes were not coming clean. My husband works outside and sometimes have mud on his clothes. I pulled the clothes out the machine and was able to scrape the mud off with my fingernails. I have never experienced anything like this in my life with my old machines. My towels still have normal makeup stains on them. Im very disappointed. I have to wash the clothes twice each time before putting them in the dryer.

We bought a house with built-in LG double wall ovens. They were inspected prior to our purchase and worked fine. We decided to use the self-clean mode on the upper unit that is built in to the appliance and what a huge mistake that was! The electronic touch screen went blank, the door locked shut, and the oven heated up to some insane temperature that had us concerned the unit would catch the wood enclosure the ovens were built into on fire. The self-clean took over 5 hours to complete and the upper oven has not worked since. I went online to see if I could figure out what happened and saw that this is a very common complaint about LG ovens. So, I contacted LG to file a claim and they refused to acknowledge the issue and said they would not warranty the appliance because our purchase contract didnt specifically call out the serial and model numbers of the BUILT IN UNIT. They had no concern about the fire hazard created by using the self-clean feature on the unit and no offer to inspect or correct the damage (that seems to be a regular occurrence) caused by using their appliances self-clean feature. LG offers both a shoddy appliance and a shoddy customer service experience. I will not be purchasing another LG product.

Updated on 11/13/2019: Another 2 days have gone by and it is 4 pm and the LG service people have not shown up again. Consumer Affairs keeps say there are holding things up due to the fact they cannot find our refrigerator by the serial number. I would like to take a picture of it, but they don’t tell me where to send it. My husband send a copy of our receipt over a week ago, but that doesn’t seem to be enough! We have been without a refrigerator since October 3rd- guess my next step is The Better Business Bureau. Every day they promise something it it never seems to happen. I lost over $400 in food plus 6 weeks of eating out. My house is up for sale and how do you think a non-working refrigerator looks to people looking at our house! LG Service is the worst.Updated on 11/11/2019: This is a follow up to a previous review.... After 6 weeks without a refrigerator we were scheduled service for the 3rd time, today between 1& 5- took off of work again (they told us this would be a 3 hour repair) and guess what they call us at 1:30 to cancel our appt for today! Will never buy another LG product just because their set ice is so bad!Original Review: On October 3rd, I called for Service on my LG refrigerator- they did some sort of scan from my phone and told me the refrigerator was fine and I must have left the door ajar and that is why things were warm and ice was melting. I was told to unplug my refrigerator for about 15 minutes, plug it back in and keep door closed for at least 6 hours and I should be fine. I went to bed, got up the next morning and everything in my freezer was thawed and refrigerator was warm, so needless to say I had to throw away hundreds of dollars worth of food.I called again, they wanted to send a repairman out the following Monday and not before, well we were leaving town Sunday for my son’s wedding. Service was then scheduled for October 18th. When they came on the 18th I was told I needed a new compressor on my 3 year old refrigerator which was still under warranty. But it would take them 10 days to get the parts. Service was set up for October 28th between 8 and 12 and I was told it may take 3 hours, so I took the day off of work.Well, the 28th comes but only 2 of 3 parts had been delivered, so they did not come. Then it was rescheduled for today 10/30, but parts still are not in....after many phone calls and not getting any real answers - we have asked for a new refrigerator they say you have to have 3 service calls for the same complaint or if they can’t get the parts from 30 days after service call. Well even though we called on 10/3, the 30 days starts on 10/18 when the service man actually came to our house. So, apparently we have to wait now til 11/18 if the part doesn’t come in - that is 6 weeks without a refrigerator. I will never buy LG again!

We bought an LG appliance package from Best Buy for our new house in 2015. Two years after, the refrigerator quit cooling and cost $600 to fix. We had no refrigerator for 2 weeks while waiting for repairmen to come out and then to order a part and return to fix it. Repairman told us the part he fixed had failed on many refrigerators - evidently a problem with the part. Four years after purchase, the dishwasher developed a drain problem and had to be fixed twice. This was $400 to fix, plus we had to do without the dishwasher for a total of about a monthI spent at least 30 minutes on the phone to Customer Service and spoke to “Corey” in executive services. He was unsympathetic and not inclined to help me at all. He offered no relief or compensation. He actually told me the new electronic appliances are not made to last. Very frustrating and disappointing. There are only two of us in the house, we are senior citizens, on fixed incomes, and we don’t abuse our appliances. Very frustrating.

LG 7600 top loader does not have the capacity to really get clothes clean. As it drains it leaves a scum which gets left on clothes. In my 45 years I have never had such a poor performing machine. My husbands jeans were dirty and mucky from working out doors. I ran it on the best setting I could find. I took them out and put them in the dryer. There was so much sand and dirt in the filter and the bottom of the dryer. I knew the washer had not even came close to getting them clean. Because it has no agitator, the clothes are only bathed in water so really dirty ones dont come clean. Oh how I wish I had my money back on this machine.

I am the owner of a 2 year old LG French door refrigerator that failed over Thanksgiving. Being it was the holidays, I took to dealing with the matter immediately by contacting LGs customer service department. In the initial conversation, we determined that the issue was likely the compressor, which if true, would be covered under warranty. Learning that an authorized technician was needed to service the appliance I was then given a phone number to a local service dealer in the Scottsdale area. This company did not return my call but, I was able to get through the week after Thanksgiving. They told me that they had only one technician on staff authorized and he was out of town for 3 weeks. This was not acceptable being the holidays and the fact that we had a full house.Through my own inquiry, I found one repair service willing to work on LG appliances... most would not because they have a pretty bad reputation it appears. The only issue, was that we needed to have him authorized. This I was able to begin through a chat with a member of the LG customer service department, however, the authorization was never put forward I was to discover. This required another online chat, some apologies and eventually a successful authorization for my serviceman.Now able to open the back of the appliance, indeed it was discovered to be an issue with leaking coolant and a faulty part (parts). Now began the test of getting the parts (under warranty) ordered and delivered to my repairman. The part was ordered and we waited. I requested that someone contact me to let me know when it would arrive. This was wishful thinking. I opened another chat to see where the part was and the LG agent could not find any information and asked for a PON number which I did not have. He said perhaps the part was on back order. To shorten a very long litany of my technician and myself spending hours of precious time getting the runaround with (excuse me) a very incompetent customer service system; my repairman was told after many conversations with the parts dept., that 30 day deadline was expired and we have to start all over again.So another chat last week resulted in a request for authorization again and I was told a rush request would be made for second authorization. I was also again promised that the agent would keep me posted. Yea right. Having no fridge for the holidays with a houseful of family is frustrating in and of itself and 2K plus fridge should not fail in just two years; add a complete run-around by the folks we trusted with hard earned money with their brand over many other choices on the market, to simply supply a part and authorize and repair completely beside myself.All I need is a warrantied part, a second authorization (since time expired because of LG inefficiency), an LG customer service person who will see the process through and an attempt by LG to stand by its motto; life is good. I believe all agree that those requests are reasonable. To date I have had 6 chats average 40 minutes each, three long phone calls, a long wait for the supervisor but disconnected after 20 minutes, 4 letter submissions and a technician about to give up because of time lost from numerous calls to the parts department and total frustration. The fridge failed 11-24-16 and todays date is 1-13-17 and zero success. If anyone knows of a way I can pressure these people for one or two damned parts; (that my service guy could have fixed it in one hour two months ago) please let me know.

We purchased a counter-depth LG French Door unit from Lowes about 5 years ago with a 3-year service agreement. Because LG doesnt make as many counter depth compared to standard depth, it cost more (~$3000). Cosmetically and storage-wise, we were quite happy with it, but early in the first year we noticed that ice was building up behind the left bottom storage drawer. Lowes repairman replaced the entire rear fan/control unit, explaining that if we didnt have the service contract it would have cost us about $500.Unfortunately 2-more service calls by 2 different organizations were required in the first 3-years --- all for the same ice problem! We then purchased a 1-year extension for the service agreement because it was obvious that our $3000 fridge had a problem no one seemed to be able to fix. We were correct, because we had more ice in that year.Numerous calls and emails to LG and Lowes during these 5-years got us little more than asking for more and more details about previous repairs. They also referred us to someone to repair it. They all tried, replacing more pieces and parts. Finally, a few months ago when ice again recurred we spent $90 for another LG expert to review our issue. They told us LG had issued some sort of bulletin about this problem, and for another $500 for the part, plus labor, they could fix it. At this point we had already spent at least $750 and dozens of hours trying to fix a $3000 fridge and had no confidence anyone could repair it properly, so this afternoon our new Frigidaire will be installed and the LG hauled away; and Im writing this review. Tom

I bought an LG French door ref. in May 2014, now is rusting on the doors. I contacted LG and they say it is not covered under warranty. They say it is cosmetic. I paid apx. $2,000.00 for it. It is the stainless steel doors that are rusting and I believe that is not cosmetic as it is the door not the look of it. They have been anything but helpful and I will never again buy, not recommend them to anyone. I have cancelled my other order for a dishwasher. I have other stainless appliances by other companies and they are older and just fine.

We bought a new LG fridge with our home and it lasted about 6 months. Quit making ice. I called LG and they determined the compressor was failing after a month of service calls. They ordered parts, canceled my appointment 2x, finally someone shows up and says, We’ll I don’t think the compressor is bad. We said, Well 2 other people said it is so replace it like youre told. He did and it failed. The fridge never got cold. Ruined all the food inside overnight and when we pulled it out he had damaged the back panel. Called the repair group and was told they couldn’t come back out. It was up to Lg. Again called and jumped through all the hoops with Lg and now we’re waiting another week with no fridge or freezer. Had to go out and buy a chest freezer. They don’t care at all. Do not buy a LG fridge!!!!

My wife did the selection of our refrigerator and she dealt with our son. And they settled on the idea of getting the LG refrigerator. It’s a combination of a refrigerator and a freezer. I really liked that our LG refrigerator keeps things cold.

I bought this model (LSXS26326S) back in 2015, yes this come with 1 year warranty. June 2017, with no clue its just stop being refrigerator, ice not produce, not cool only one thing works is lighting. Called customer service right away, they question me if I have warranty? Yes 1 year warranty. If this case happens 10-20 years later it means this refrigerator already do their jobs, but only 2 years? Dont you think it something wrong might happen with their production? Its not like you bought a car, which is depending on how fast you drive, how aggressive you drive, care taking. But refrigerator what I only do is put food into refrigerator thats it. This refrigerator cost 1.5 k not some hundred dollar. I made a decision to purchase LG brands because I think that I could TRUST them. LG team gave me time to fix this on July 29th which is I could not accept this. I would like to get a same new working refrigerator or higher immediately or full refund so I can buy a refrigerator to keep my food cold and because I feel like I pay too much for this refrigerator that only working for 2 years. LG CASE NO. : **. They put me on Live Chat and waiting about 30 minutes and end up with screen was refreshing by itself and back to beginning again. Buy another brand.

I purchased a LG 6.3 cu. ft. slide-In ELECTRIC Range with ProBake Convection and EasyClean from Costco in 2018 for around $1300. I dont use the range a lot (maybe 8-10 times a month). During the warranty period, 2 burners were not heating properly and the oven was always between 50-75 degrees under where is was set. Under the warranty the 2 burners were replaced, but the technician was not able to figure out why the oven was not heating properly. We tried adjusting the temperate settings using the ovens setting feature with no real results.The month following the end extended warranty, I used the self-cleaning function on the oven which blew the thermal fuse. This was a $300 repair for parts and service call. Last night, the oven just quit working 10 minutes in to cooking a $170 prime rib roast for Christmas dinner after the temperature was turned up to 475 degrees. I might guess it is the thermal fuse again. Yes, the oven is now 4 years old, but it has never functioned properly since the day I purchased it, and it has gotten very little use. I would expect so much more from an $1800 appliance!

My wife and I purchased the LG top load washing machine with the Smart Drum. Trust me - it is anything but smart! Constantly goes UE (uneven). You have to constantly monitor it or it will waste tons of water and electricity trying to fix the UE all by itself, usually with failed results. I have no idea why washing machine engineers have no idea how to keep a drum from spinning off balance. A couple of rollers or a track at the top would fix the problem for any washer. Idiotic to me.

We purchased an LG washer and dryer set. The dryer works well, but the washer is a disaster. Our towels have an unpleasant musty smell just 1 day after they are washed. The rubber sleeve between the front panel and the drum is literally designed to trap moisture and grow mold. What a horrible design! We miss our old top loader Amana. That washer worked wonders on spots and dirtier clothes like playground pants with grass on the knees. Our front loader LG, on the other hand, is a piece of cr@p. We are waiting for this thing to develop any problem so we can replace it with a Bosch. Dryers works well. Washer doesnt get the clothes clean. It uses less water than our old washer but what good are water savings when the clothes dont get clean? We will check Amazon customer reviews to see which models to AVOID like the plague. Before buying this LG washer we were focused on efficiency but with LG efficiency came at the cost of less than clean clothes and smelly towels. Reliability is important but effectiveness is a very close second. A reliable, highly efficient washer is junk if it doesnt get the job done. To reiterate, stay away from LG clothes washers. The design of the drum, pump, and the drum seal is defective. It traps moisture and promotes mold growth. Also, the pump/filter assembly on these washers holds about 12 OZ of water at all times. We forgot to drain the filter assembly before going on a 3-week vacation. When we came back, the whole downstairs of the house smelled like sewer. The stench was coming from our wonderful LG washing machine. I had to flush it with 2 gallons of bleach! Stay away from LG washers! They are toxic!

I’ve dealt with LG stuff through the years and the products that I’ve gotten seemed to work very well. Aside from TVs and others, being in the elevator business, I have bought and installed LG elevators, which were good quality products. We got an LG refrigerator and it works well. It keeps the food cool. And when it’s working right, it keeps the ice cream hard, and I like that. I was just having an issue with the food getting warm. Their technician came out within a day and a half and fixed it, but didn’t get it right on the first time. When I told them it wasn’t working, they said they could come the following day, which was a Saturday. I was impressed that they came out even on a weekend. They took care of it early in the morning and got us up and running. So I was really happy. I had a big party planned and the technician got the refrigerator all fixed up before that. It started cooling down really well, and everything was fantastic. The technician was a nice gentleman, and very cooperative. He worked with us. All-around, I was happy with the service that I got from LG. And I would be calling them again if I have any problems with the refrigerator. I’m happy that they have their own service department. A lot of times you get different companies that are servicing the product, and they gotta run to LG to get the parts. The guy we had here is directly connected with LG, so it’s part of their system. And I know, being in the business, that if you’re dealing with the in-house manufacturer, they have better availability of parts and technical support than a middleman. You get a couple of people down this chain, and now you gotta order the parts and it takes longer. But the guy we had was able to come with the parts and then he did the job, and that makes the difference. I would absolutely recommend them.

My beautiful blue coating blistered after the first self cleaning cycle. I was just past warranty when I needed to run the cleaning. LG did not feel they owe us anything as it was past warranty. When I buy an oven I expect it to last 10 years or more, not 1 or 2. What is most disappointing is that we chose the model after careful analysis and based our decision on the high opinion of CONSUMER REPORT!! WHAT A PIECE OF JUNK IT IS - THE TOP UNDER THE BURNERS IS NOT EVEN CERAMIC - IT IS A BLACK PAINT!!!! It scratched after light cleaning with an SOS PAD!!!! STAY AWAY FROM LG - BAD PRODUCT, NO CUSTOMER SUPPORT.

I never write reviews but I just had to. I got LG top of the line, top loader washer and dryer set. I guess I didnt research it enough. I have been doing laundry for 30 years and there really is nothing I like about this set. First and foremost, neither the washer nor dryer let you choose your settings. They have categories and it is what it is. Unfortunately they are terrible and dont work, e.g., nothing between normal and delicate. Does not get stains out unless you use 2 1/2 hour cycle with soak. Cant understand that one. Dryer same problem with settings. More dry is really almost dry. I gave it a year and still is the worst purchase I have ever made.

3 hrs + to finish a normal wash cycle. Soap dispenser not emptying properly. Not enough water in drum to clean clothes. Sometimes the clothes have dry spots on them. (No. The washer isnt crammed full.) Run Run Run away... I had a Maytag front loader when they first came out and I loved it... too bad I left it with the sale of the house.

After less than one year of owning my stainless LG gas range, the 5 knobs, which are made to mimic stainless, bubbled on the outside and cracked at the attachment spot. LG replaced them as it was within the warranty period. That was February 12, 2011. Less than one year later, 4 of 5 knobs are again bubbled and broken. I have not phoned LG to see their response yet but regardless, clearly the quality is incredibly poor.

2015 LG french door refrigerator Model: LMXS307465 - Purchased December 2015, so just over 2 years old. Suddenly not cooling adequately and had ice building up. After defrosting and cleaning, would not cool to safe food storage temperatures. Several phone calls to LG for phone diagnostics were no help. Finally said it needed a service call and gave me numbers for 3 different service companies. Either they didnt come to my town or didnt work on LG. Finally found somebody to come on my own. Now awaiting a new control board. Called LG back to find out that part was only covered for a year under my warranty. That was an expensive fridge with a lousy warranty. I suspect Im not the only customer with this issue.

My husband bought this stove for me on Feb 14th, I was thrilled! I love to bake and cook and even canning. I had the stove for less than a month and the large right burner died. I called to have it repaired. We kept using the stove, and before the repairman could get to us, the entire top died! You could push the buttons, they would come on but didnt heat up. The repairman came out, looked at the stove and said he had to order the parts. Two weeks later, he replaced the motherboard and everything was up and running just fine.Two months later, we had the same issue. The left burner goes this time. Again, the same repairman comes out, looks at the stove, he again orders the same parts. He replaces the motherboard again. On the 3rd repair, LG tells me the repair guy is the one who has to call it a lemon, the repair guy tells me its LG that has to call it a lemon. Okay, so he repaired it and I just let it go, WHICH I have NOT have done!Dec. 14, we call the repairman again, I am now on my 4th repair for the same thing! Now LG wants to see my receipt for the stove, and they are sending it to their Claims dept. to see if they can replace this stupid stove. I really hope they do NOT plan to send me another stove like this one! Last week, the repairman came out, of course they have to order the parts and I am just betting, my stove will NOT be repaired in time for me to cook the family Christmas dinner!It really sucks to spend all that money for a stove that only works part time! The repair guy said, he also see problems with stove that have fancy mother boards. If you buy this stove, make sure you have a backup plan! I am currently baking cookies on a small rack while sitting on coffee cups in a roaster pan and it SUCKS! Now, I guess I will have to cook Christmas dinner on a George foreman grill, a roaster pan, and an electric skillet or its fast food. Geez like a great dinner for Christmas, NOT!

I purchase this $2700 refrigerator November 2016. It started shutting down on its own and tripping our circuit breaker around March 2019. I called customer service several times, they claimed that the problem problem lies with my circuit breakers and I should call an electrician. I was skeptical and then started researching online about LG refrigerator failures. Turns out, there were class action lawsuits towards LG regarding compressor failures in their refrigerators.I then called customer service again in May 2019 and demanded to have a LG certified technician assess the problem. A technician came out and diagnosed the problem as a faulty door (the side with the icemaker). He estimated it would cost $750 to repair and that it was no longer under warranty, but even if it was under warranty that they hate dealing with LG because LG has not been reimbursing in a timely manner. I ended up paying $65 diagnostic fee out of pocket.I am currently attempting to receive a claim for an extended warranty on my Citicard. Up until last week my refrigerator was usable as long as I didnt open the icemaker side of the door. It is not completely dead in less than 3 years. My mothers old Whirlpool lasted greater than 20 years! A few days again, I purchased a mini fridge as an emergency plan while I wait for my claim to be processed. I will never buy another LG product again, and I am spreading the news to all my friends and family to avoid LG at all costs!

I bought a dryer in spring of 2020 and since then I have bought probably 10 replacement lint traps because clothes get caught on the traps and breaks them then it gets clogged with Lint and we have to take a vacuum and suck all the lint out because we get a D80 or D90 code and the clothes dont dry. I am gonna have to buy a new dryer because of this problem. I definitely dont recommend it.

On 9-27-19 I went to Lowes and bought what I thought would be a good washing machine. Less then 4 months later I get a E-6 code, Clutch error... (Mechanical failure). It said to unplug the washer and call service. It took 7 days for serviceman to show up. The first thing he said was Oh, thats a typical problem and we need to order the part. 2 weeks later he shows up with the part and installs it. NOW...2 days later, what do I get? E-6 AGAIN!!! When it starts the spin cycle it starts growling.The machine is nothing but junk! It comes with a 10 year warranty and didnt last 4 months? I went to Lowes again this morning (1-20-20) and talked to the store manager and he said I had to have 3 service calls before LG will do anything about it. He claims he will look into it and will get back to me later today. Now its hell to have a brand new LG machine that 3 out of 4 months you cant use. I read the review from CR and thats the reason I bought it. Looks like the review was wrong! I learned my lesson on buying and LG product!

Husband and I purchased a LG dryer model # DLEX3570W two and a half months ago from Conns Appliances and noticed the print around the settings was just wiping off. One side is gone and the other side is smearing. This is a front loader dryer and wasnt cheap. We also purchased the matching washer. The washer print settings are fine so far. We owned LG washer and dryer before this set and although the washer failed after about 4 years, due to pricing we thought we would give it another try. We called LG over the print coming off and sent them photos. They said it wasnt covered under warranty because it is cosmetic. My husband explained to them that it wasnt cosmetic when it affects whether or not you can see what setting that you are setting the dryer on. They said that they wouldnt cover it and that was that, basically. My husband called Conns Appliances and didnt receive any help for them either, even after telling them that he was going to have them come and pick up their junk. LG tried to say that we must have cleaned it with a harsh chemical. I read on a review somewhere back in 2007 they tried to tell the same thing to another woman. Warranty says any defect in materials or workmanship. This is a defect. Im nearly 60 years old and have owned washers and dryers all of my adult life and have never had the settings print come off. I dont care how long that I had owned it. Thinking of getting a lawyer.

I just purchased a new LG washing machine WF-T1262TP. The spin cycle is inoperative in that the tub wont spin. I have redistributed the laundry but it does not help.

I bought a beautiful French Door refrigerator and purchased an additional 4 year extended warranty. Three weeks ago it went on the fritz and stopped cooling and freezing. I called LG who scheduled an appointment with A&E Factory Service. Two service appointments later, my fridge still isnt fixed and I have to wait until December 3rd for the next appointment. Four weeks without a refrigerator is truly unacceptable. Worst customer service EVER!!!!

For a long time we had a Maytag dryer and loved it but when it finally died we decided to get an LG dryer to match our LG washer which we have had no issues with. We purchased the dryer from Home Depot and since it was brand new it has melted MANY items, mostly coats and blankets. I have wasted tons of money replacing damaged items and and scared it will result in a fire. At first I just thought it was because the dryer was fancier than I was used to and I needed to learn how to used its technology but after learning the ins and outs it has continued to happen time and time again. Now I just air dry a lot of items to avoid them burning and melting which is a huge pain. It even has melted several infant Muslin blankets which is not what I would consider a material sensitive to heat. I’ve honestly just been avoiding contacting customer service knowing it will just be a hassle but I am beyond frustrated and after looking up see there is a class action lawsuit for LG dryers catching fire so I plan to contact them ASAP to get resolution. In the future I will go back to my tried and true Maytag.

I was happy with the young man that repaired our refrigerator. He was professional and completed his work within a timely manner. I was disappointed in LG for not trusting me, I told the lady the compressor was not running. The fan and lights were working, just not the compressor. The temperature in the refrigerator was 65 degrees plus. I also told her I had heard the compressor running loud a few days before and now nothing. If the lady at LG had trusted me, the part could have been ordered and here or with repairman when he arrived here the first time and I could have my refrigerator repaired and running a week earlier. I am all not happy that repairs had to be done within the first few years of owning it. I understand that this is a regular occurrence on refrigerators now. Disappointed in the integration of the companies putting in place planned obsolescence. I have a 25 year old refrigerator that is still running and has never had repairs done to it. The big profits for the companies, is not good for the consumers or the landfills. I am thankful for the warranty that did cover the parts and the lady at LG for covering the labor repairs. I am just sorry that I have to be without my refrigerator for a extended period of time.

In the summer of 2015 I purchased a new LG French door refrigerator and spent close to $2k for it... and in May 2017 the piece of ** compressors went out and because I did not purchase extended warranties, I had to buy their service package which was $375 and it is good for 60 days. Well fast forward to Feb 2018, the ** is not working AGAIN!!! Surprised, surprised. It’s gonna cost me another $375 for them to come out to see what’s wrong with it AGAIN! I am sooo frustrated and feel sooo helpless to the point that I just want to scream and cry... WORST PRODUCT EVER!!! I NEVER, NEVER, have ever wrote a review on ANYTHING or anyone... LG IF YOU ARE OUT THERE DO SOMETHING!!!

We purchased a $2000.00 refrigerator from Lowes a week ago and we already have to have the repair man out to fix a leak. He came to the first appointment right on time, diagnosed the broken line, and said he would order the part and call when it came in and to set the next appointment. Great! Well this was on Tuesday, it is now Saturday. I decided to call to see what is going on. I got a hold of the customer service rep and he advised me that the appointment was set for today being Saturday, between 1 and 3. I let him know that I had not received any call to set up any appointments, but OK Im home. It is now 5:30 pm, Saturday and no repair man, no call. I called Customer Service and the rude woman on the phone said he will be there between 1 and 5 pm. I explained to her the time I was told and she proceeds to argue with me, so I bit my lip and said OK. I called at 5:45 pm because we are getting ready to make dinner and didnt want to be in the techs way and him in ours. I believe I got the same rude person and she said he will be there when he gets there. Lessons learned: (1) dont purchase anything from Lowes (Lowes did say I could bring it back, which is a hassle because it is full and I dont have anywhere to put the food); (2) dont buy anything from LG. Horrible customer service.

There were not any special features that were included in my LGg refrigerator. It was a regular old fridge that came with my apartment. And it would have been nice if it was a newer model. I would have liked it better if it had made ice better than it did because it took forever to freeze anything.

I bought an LG front-loading washing machine. Within 2 years, the cycle stopped repeatedly in the middle of a wash. An internal part had broken. I had to replace it at cost. The same replacement broke the next year. I replaced it at cost. That same replacement broke. Same story. I asked myself if it was part of LGs plan to make faulty parts so the consumer would have to pay every year to replace them.After 6 years, the programming motherboard broke (dont ask me what it is called -- it manages all the settings on the machine) completely broke down. The wash stopped repeatedly during a cycle so I had to restart again and again and a 30-minute wash would take 2 hours. Many times it never finishing the final spin. LG said the replacement part would be $150.BUT then they called back and said since the machine is 6 years old, they wont supply the part anymore. They wanted me to buy a new washing machine after 6 years! I told them I would never buy another LG product. Instead I found the part from a third party supplier, and I hope my machine will last another 10 years so I dont have to spend on a completely new machine. My advice: NEVER BUY from LG unless you plan to replace parts every year and replace your entire expensive appliance every 5-6 years. Since they stop supplying parts, you will need a new machine.

Lg top load model # WT1101CW - I have had this washer for 1 1/2 years. It takes all day to do a load of clothes. Every time you call for repair they just want to replace electronic board. That does nothing. Right now it is 6pm and I have been doing the same load of clothes since 7am. Constantly says uneven load, constantly refills and adds time when it says 13 minutes. I go back in about 15 minutes later it is filling up with water and now has more minutes. Just random amounts of time. Filling, draining, filling, draining, never spinning. It is so frustrating to try to get laundry done. There is a small 15 yr old Maytag in my basement that works better. Do not buy this washer. It is a top loader with no agitator. I Hate it!!!!!

Do not waste your money on anything LG. Bought a refrigerator. Within 7 months it stopped working. Sent a tech out. Fixed the problem. Now the refrigerator again is down, 4 years old, compressor went. Lost everything in the refrigerator because no error codes came up on it. Had the compressor, filter dryer and evap. Of course LG knows theres problems with their refrigerators, it been a known problem, but you still have to pay for labor. Well lo and behold. All that replaced and the piece of junk still not working. Will not take a charge. Tech company called LG to deem it unrepairable, now they want them to fix the capillary tubes and replace them. Since they want that repaired, I asked if they were paying for the labor? Of course not. Look into it before purchase. Many Lawsuits over the same issue. Even if the repair is successful 3 months down the road youre fixing it again. Almost a month still no refrigerator and $400 worth of food in the garbage. The customer service reps know its an issue and agree youll be fixing it again and again but their PCP department for the techs still insist on having repair after repair done. Please do research on their products before you purchase. LG stand for Luxurious Garbage. Now Im just bringing them to small claims court. Oh forget any repair place coming to change out the capillary tubing. NO ONE WILL EVEN TOUCH IT. Thanks LG for the Luxurious Garbage you sell, stick with TVs.

My biggest problem with this dishwasher is the racks are poorly designed. Whoever designed these racks couldnt possibly ever loaded a dishwasher. Glasses fall over unless the glass rack is full. Consequently, if you dont run the dishwasher every day, as you pull the rack out, any glasses previously placed on the rack, fall over causing broken glasses. The lower rack where one would usually place small plates or bowls is designed in such a way that the posts are staggered so the plates & bowls wont line up. If I ever buy another new dishwasher, Im taking dishes with me so I know they can be properly & efficiently placed.

I cannot believe that LG Refuses to stand behind their Product! I purchased a Refrigerator in April of 2015 and the Compressor Has gone Bad... Now they tell me that They will warranty the Compressor, but I have to pay to get it diagnosed and put Part in!! If your compressor is going bad in less than 2 years WHY should I have to Put out any Money At All! I have a refrigerator in my garage (THANK GOD) that is over 20 Years old and It works Great!!! I have always ranted and Raved about All the LG Products that I have Bought BUT NO MORE!!! I Will NEVER Purchased another LG Product AGAIN!!!

Our LG French Door fridge/freezer was fine for 6 years, then suddenly quit cooling in both the fridge and freezer compartments. After 3 service visits over 3 months, it is limping along. The first visit replaced the compressor, the second two fixed leaks. We bought a back-up fridge after the first episode of thawed or spoiled food. According to the technician, the linear compressor does not perform well when the exhaust is in a confined space. Model # LFX31925ST / 03.

I purchased an LG front load washer and dryer from Leons in Bancroft Ontario 5 years and 8 months ago. Shortly after we bought it, we noticed that our laundry was coming out with a sewage smell on it. We used the tub clean cycle as often as possible but it didnt really help. We also started to leave the door open which helped somewhat but the odor never really went away. On one occasion, I found that the machine had dumped suds on the floor. Last week I washed a load of towels and during the cycle, smoke started coming out of the drum area. I called Leons in Bancroft who referred me to a local service man as the machine was out of warranty. The service man said he would look a the machine but if it needed parts he couldnt help me as LG would not supply him with parts or tech support.I emailed LG who replied that they only supply parts to authorized service agencies. The one for my area was 60 kilometers away. LG stated that they would do a 1 time courtesy repair. I asked if they would also address the sewage stink issue as well. I was advised to add powdered detergent to the washer and cycle it to remove residue. I was also advised to mix up a solution of bleach and water and wipe down the gasket and dry it after each use! I also asked about what would happen the next time the machine started to smoke. I imagine that I would have to call the service agent who is 60 kilometers away and pay time and mileage as well as the service time. As far as I am concerned, where theres smoke theres fire and I dont trust this faulty machine to be in my house. It is now in my back yard and I purchased a top loading machine (not LG). I will not be buying any of their products in the future.

We had an LG washer and dryer and when we were shopping, we liked the brand. I like the refrigerators space, and the reflector under the French doors. But we had to have the compressor replaced twice in like three and a half years. The refrigerator seems to be okay now though. The tech said that when I got the first one replaced, they haven’t actually solved the issue with the compressor yet. He said that now, it has been updated and it should be fine.

My wife and I ordered a french door fridge for our first home two months before we moved in. It arrived a week after moving in and on arrival nothing worked. We have contacted LG over 10 hours over the phone and still do not have a path forward. When we have the fridge plugged in, no lights come on, no compressor or evaporator run, complete silence. We told LG it was not cooling and they told us to wait 24-48 hours even after I explained no equipment was operating. We finally got a technician out and they said the communication board needs repair. LG is telling me they were told there was an ice block. The fridge has not worked since day one so not sure how an ice blockage was reported. Its been 2 weeks and we still do not have any solution. We bought an LG washer and dryer and LG does not care at all about its customers. I will not be buying an LG ever again due to their lack of customer care. Life is not good, LG.

Bought this top of line refrigerator about 5 yrs ago. Had no problems until May 1, 2017. The compressor went out. It is now June 30 and I still am without a working refrigerator. When I called for repair LG recommended the Premium Repair Service Plan saying for $338 it would cover the cost of repair no matter what the issue. They then set up an appointment for repair. The repairman said he needed to order the compressor. Thats when the run around began. First the repairman had to get authorization just to order the part. Excuse me!! This was the authorized repairman that they sent out. Whats with them needing to authorize this? It took a week to get authorization. Then it was ordered. It is now going on 2 months and there is not even an estimated time of arrival for this part. I have called LG who then tells me So sorry for the inconvenience but the part is ordered. It will be 3-5 days. I call them after 7 days only to be given the same spiel. I call the repairman who says same thing. I am getting nowhere with either of them. I wrote to LG explaining the problem as I dont get anywhere with them on the phone, only to have them say they are sorry for the inconvenience but it is Assurance, the company that they contracted with for better service options, that I need to be in touch with. However Assurance tells me that it is LG that is the problem because they have to use LG parts in keeping with the warranty. So I am stuck with no refrigerator while LG took my money for nothing so far. As we all can see this company doesnt seem to be concerned with keeping customers as its customer service sucks and they dont care. I dont know what its going to take to get them to help us. Maybe a huge class action will get their attention.

I thought I was getting a good deal on a 3 year old machine (WT5001CW)... But now realize why it was so cheap. It wont complete any load w/o you having to manually balance the load - possibly multiple times. If you dont babysit the machine it will try??! Every single load ends with uE. Small load, big load, socks only, towels only, jeans only - none will spin!! The only thing this does well is knot tying - all your kids jeans/Stretchy pant will end up in one giant knot! Lg seriously needs to release a fix or recall all of these machines as they dont do the only job they have. Im going to burn the ** out of this machine and post it to youtube!! Ill get a million hits. These things are so broken and hated!!! My wife used to like LG, we have LG phone, TV, stereo headphones - but Im not letting her buy another friggin thing that has LG on it since they refuse to acknowledge the absolute failure of their top load washers!!!

The LG True Balance washer is the worst washer! Every time I wash towels or sweatshirts the washer become unbalanced and restarts the washing process. It is so frustrating! I have to spin the clothing piece by piece to get the water out enough to put the clothes in the dryer. Worst washer I have ever owned. I will never, ever purchase another washer like this again! If I could give it a zero rating I would!

We bought an LG LFX31925ST French Door refrigerator in January 2012. It has operated flawlessly. Both my wife and I have frequently commented on what a great purchase this was. We recently observed a periodic error message indicating that a freezer fan was failing. Since I dont expect anything mechanical to run forever, I was happy that the product pointed me to the likely problem with an error message. I was impressed that I was easily able to download owner and repair manuals online, and that part diagrams and the parts themselves were readily available from numerous sources. We ordered the needed part and removing the freezer drawer and replacing the back wall with new sensor and fans was a $100 repair that took 45 minutes at most.We have owned refrigerators in the past that required a new ice maker every year. Our LG ice maker is now more than 5 years old and with daily use still works perfectly. Im sold on LG products. I dont have the receipt anymore, but these are the registration details: Model Number: LFX31925ST. Serial Number: 106KREL0F452. Purchase Date: 01/12/2012.

We just bought this machine 2 years ago and it cost us almost $2K. Recently, it has been nothing but a headache. Keeps giving us an error message. After calling LG over & over, all we are told is to run washer cleaner through it, which weve done a million times. Still not working. LG finally said theyd contact an appliance repair and send out a rep (at a cost of at least $280 to us...thanks, LG!) and gave us a date and time window. No one showed. LG never set it up. Im beyond unhappy. I will NEVER, EVER, EVER buy another LG product. Their customer service is absolutely horrible and their slogan of Lifes Good is a JOKE. Life is only good if you do NOT own any LG products!!! Please, for the love of all things, just DONT buy LG.

We bought our top loading washer from Home Depot about 4 years ago. Thank goodness we invested in the extended warranty at the urging of the Home Depot salesman. I am sure he had heard many complaints about this brand. We had the washer less than a year and the drum broke. It took more than 11 days to get the washer fixed. I have 6 kids. Think of the laundry! Nightmare! The customer service could care less that having a broken washer was a huge inconvenience. Also, what does that say that MANY people were having issues with their machine and the wait list for service took 2 weeks?Fast forward 1 year and now we are dealing with a broken pump and the washer will not drain. We are on day 14 with a broken washer. The part has been ordered but LG did not rush it so we are literally at the mercy of freight shipping. We still have those 6 children. Laundry = Nightmare! Aside from the mechanical failures, the washer does not get our clothes as clean as our old, top loading washer that we had for 18 years. We often have dark brown mold splotched streaked across our clothes, sheets and towels. I bleach a lot and the musty mold is still an issue. I am continually cleaning the mold from the rubber seal. This is an awful appliance. Very disappointing! It is an expensive piece of junk. I do not recommend anyone purchase an LG washer unless you are a glutton for punishment.

After buying LG refrigerator within 7 months the upper freezing compartment stopped working. After the complaint technician came made it work. But again after 9 months faced same issue. Then again technician did resolved it. At the second visit I asked the technician to make sure this should not happen again if it does give me a replacement. But again after 11 months it again freezing was not happening. So again I raised a complain but as the 1 warranty was going to they stopped responding. After 12 months when 1 year free service expired the call center executive without listening to the issue just telling that I will be charged and when I started explained previous complain they started hanging up phone on me. LG service really ridiculous. They dont treat customers well. If this is a case I would say Please dont buy their product.

It was virtually impossible to get a repair service for LG refrigerator warranty work. It seemed to me that LG was making it difficult just so I would give up and not request the service. I could fill pages of text with all the frustration this service caused me. Two stars because of my determination I finally was able to get a warranty service to repair the LG refrigerator.

Updated on 11/08/2019: Have had an ongoing problem with a compressor on an LG refrigerator that is 5 years old and no it out. When the service tech came out on 10/24, the unit was eligible to be fixed free of charge, (which they told me would cost hundreds of dollars). When I complained to LG via ConsumerAffairs, they posted this response on 11/07. When I called them today to inquire about getting it fixed free, they said that now that is was November, we no longer qualified since it was now more than 5 years old, (by 7 days since it was manufactured in October of 2014). Why would they tell me this and then recant it? See screenshot below.... Beware of LG Refrigerators and LG in total, I have two of these refrigerators and their TVs.Original Review: The compressor on our LG refrigerator went out after just 5 years, although its under warranty, it doesnt cover Labor which turn out is several hundred dollars. In addition, it takes weeks to get the parts, not fun when your fridge is down for several weeks. I have two LG refrigerators that we spent more than $2,000 for each....terrible investment. Beware of LG refrigerators.

I appreciate my washer, however, it’s not completely reliable. For the most part, it is. It’s just sometimes it stops and stays filled with water. I have to unplug and plug it back in. Other than that, it works pretty good.

Done with LG. The waveforce washer had to have the main circuit board replaced 3 times in the first 2 months of ownership. Nothing like spending this kind of money and still having to go to the coin op laundry... Within a year of ownership, the rust around the bleach dispenser was terrible and just continues to get worse.

We bought a washer dryer combo from Appliances Connection the end of November 2017. It worked until around Feb 1 2018. It displayed a error code OE. We pull out the owners manual and found out it was a full filter. We cleaned it and it worked for about 3 weeks. Again OE code. We cleaned filter again, not too dirty but the washer worked for week. OE again. Nothing in filter this time. We called LG. They try to walk us through the problem and could not get it to work. They called a repair person. It took 3 weeks for service. The repairman came out. My husband took the day off work to meet him. He was 4 hours late. He look at the machine for about 10 mins said it was fixed. 13 mins into cycle it displayed OE. He was still in our driveway. He went to work on it again. He never took the top off to look inside. 10 mins later he said, Ok its fixed. Went to do his paperwork. 13 mins into cycle OE. He had left. We called and said same thing was happening. Repairman came back 2 hours later. Never took the top off. Said its fixed. Left 13 mins later. OE. Call shop closed. Next day repair shop said it will be 10 days for new repair person. Same guy came out. Hes mad now. Pulled plug on the drain and flooded my floor hardwood. Never ever came to tell us. Took his shop vac and dump the dirt on my front lawn. I have pictures. All area rug soaked. 20 min no top off its fixed. He left. I called LG to tell them of our problem. After 23 calls and at least an hour on hold a piece they agreed they would send a new repair person. New repair person was to come on Saturday. No showed. I called him all day. At 5:30 he returned my call and said he never set an appt. with LG to come. He said he could come in an hour 6:30 at 7:30. John came was at our house for 2 mins. Said he new the problem and would order the part. 1 week later no news. Call LG. They cant help me. I need to call John repair guy. No answer from him. Days pass calling LG and John. Nothing. Weeks later John calls to say he never got the part. I call LG. They say he never requested it. LG said they need a part number to check on it and I would have to get it from John. Called John. No answer. Called LG. Nothing they can do. 2 weeks of daily calls to LG on hold about any hour on avg. John calls me finally the day after LG told me they were going to refund me for the washer and told me he had the part and was coming on Mothers Day to put it in 7 am. I told him we had church and brunch at 9 am. He assured me he would be there. He showed up at 9 am. We did not make church or brunch. 30 mins spent to not taken off. He cleaned the filter and said LG sent him the wrong part but the washer was working. It did work for 4 loads then OE code again. Called LG. Still no refund or replacement or a washer that works. I dont know what to do. We have lost 5 days of work. Over 200 hour on the phone with LG. 45 min one way to nearest laundry at $60 a week. And hundreds of hour of our lives.

LG DIRECT DRIVE 7 KG F1292QDP25 - I bought the washing machine in Dubai and shipped to India. It worked hardly 50 hrs and started malfunctioning. A service request was logged thru a Dealer in Kerala and the Mechanic attended the case promptly. He confirmed the Electronic Control Board was damaged and it was why the program were not running properly. I spoke to the local service manager and he confirmed that warranty could not be given for the machines purchased outside India. However, asked him to order the part but, he could not get “any response from LG for the last two months. As the machine stopped working I contacted the local Distributor in Dubai last week but, they also did not keep stock. For getting the Part from Korea they wanted me to pay Dh.650 which is almost half the cost of a new machine.

I love my LG washer. It’s self-adjustment for water levels based on load is a water saver. However, the ability to increase the water level manually if wanting a greater rinse still gives me control over my laundry. With its many available washing options, one doesn’t have to “think” each time a load Is added; if I’m washing towels, I just choose the “Towel” option and the machine does the rest. My spin cycle is extremely effective, making the drying time a minimal. Last, the size of the tub is large enough for a thin blanket. This is nice when needing to wash stored bed coverings prior to winter use. The only con I might have is getting the message “uneven load” and of acing to stop the machine and adjust the wet items. This usually happens if I have a mix load of unlike weights.

I took delivery of my LDF7551ST on 4/4/2013 from a Home Depot appliance delivery agent! The first OE error MESSAGE CAME 2 weeks later. Downloaded app, diagnosed issue, wash, rinse, repeat a minimum of every other month. LG absolutely NO help. Will be taking out and buying a Bosche. NEVER ANOTHER LG APPLIANCE as the refrigerator delivered the same day has some problems too!!!

I purchased it (Model # WM2487H*M) 4 1/2 years ago. Mold, mildew, black gunk abound. Rim harbors dirty water, grime, and bacteria. This is definitely not what I expected from this over-hyped machine. Advertising wizards had me fooled. If there is a class action suit, recall or refund offered, count me in. I’m not looking for big bucks. I just want a reliable, sanitary clean washer.

Updated on 06/22/2020: I spoke with Loretta, angelic on 6/9, spoke to Britney on 5/15/20, spoke with Charlie on 5/27. I spoke to a supervisor Abigale on 6/9 & spoke to another supervisor Kenisha on 6/10. I have spent $20.00 per day on ice, 29 days... We lost over $925.00 of food. I bought 2 large coolers at $60.00 each just to keep some food in house with buying ice every day. I spent $100.00 for a company to come out to find out what the problem is and what our LG 3 year old product needs. I have spent an entire day home for your so-called repair ppl from TNBS to service our unit on 5-25 no one showed. Wasted an entire day from work and that cost me $850.00. So I’m out of pocket. So I’m out of pocket almost $ 2500.00, how are you going to handle that situation. Plus my wasted time, gas getting ice, on the phone for hours day after day. I’m sure if you ppl at LG had your act together you’d find my information. By the way your employees don’t care and your compressors that you install on the new machines are already 10 years old. Your corporate office and president has no clue on treating clients properly. It’s beyond my comprehension why and how a company of this size survives with this type of attitude. So tell me when I’ll be reimbursed for all the damages? Having my dad on home hospice care made this situation beyond unreasonableOriginal Review: We bought our LG in Oct 2016. Worked fine up until May 15 2020. Compressor stopped. Had independent service person confirm & write report. Cost me $100.00. Called LG for over 3 weeks to get some to repair. Wrote a letter to the President of LG, no response. I have 5 people in our home, including a dad on home hospice care (I even explained that to every person I spoke with. Absolutely Zero customer no service, NOTHING). Finally after 4 weeks (and using 2 large coolers and filling/buying ice EVERYDAY) I called again, finally got through and got an appointment for a week later. Per the tech, LG doesnt care about issues, after the sale you can go pound sand. Typically his route consists of MANY people with fridges not working 3-5 weeks. Nice guy but he works for one of the worst customer care serviced I have ever experienced in my life. I wouldnt buy & LG product if someone paid me.

Purchased 3 yrs ago and been trouble ever since. Freezer freezing up and looks like snow over all my food. One time food wouldnt freeze properly and had fixed so I thought. Over 300.00. Worked for weeks and now trouble again. I am on social security and cant afford these bills. Last refrigerator lasted 19 years and still going with no repairs ever!!! This LG looks good but is big expense and this company should have huge lawsuit for all these bad appliances. They do nothing about. Thanks for listening. Please believe me, they are bad!!!

I purchased this product less than 5 months ago and the water pump went out. Called LG customer service and they referred me to a company who refused to service any of their products. I called LG back and they gave me another phone number, called and set up a service call. They showed up with NO parts on them due to LGs policies. They do not allow them to carry parts for their product with them. The company ordered the part and told me it would be 4 business days before I could get it fixed due to LG having to ship them the part. LG on the other hand said they 2 day overnight parts. That was a lie. The appliance repair came 6 business days later (due to waiting on part), installed the pump, and to no avail.The technician said it had to be the computer board that was bad. What?!? We tested the washer and lo and behold due to the bad computer board, it burned up pump #2. From this point obviously I had a lemon of an appliance. Thank God for our local Home Depot, whom I purchased it from, because dealing with LG is a nightmare! Home Depot let me return BOTH LG washer and dryer I purchased and I traded it for a brand new Samsung washer and dryer. I will never ever buy an LG product again.

My 35 month-old LG fridge model LFC22770SW compressor has failed and apparently an LG compressor certified technician must do the repair - but there isnt one in the whole Toronto/GTA!! LG keeps having me call service centres that dont come to my area...looks like I am one of many (who will never buy another LG product and will pass this on). Four days now...