We move a lot and this is our 4th LG Washer and Dryer set. However the new machines, neither fill properly with water or agitate like the older models and therefore clothes, towels, sheets do not come clean. We were told by LG to use the permanent press cycle as it uses the most water. In addition, select prewash, extra rinse and heavy duty (for amount of soil). All this take over 1.5 hours. It does use a bit more water and clothing is much cleaner but not 100%. All our whites have slowly greyed after using this washer for 6 months. Yes they can advertise that they use less water but they sure cannot advertise that the washer does its job.

Fix for mildew smell in LG washer: Use a half cup or so of plain old cheap vinegar in every load. It takes the smell away. Add it with the detergent you use. We use 2 or 3 cups in heavy loads of towels. Our old top loader, my mothers front loader, and our new LG all needed it. Nothing we ever did took the smell away. For us it was a combination of the water in our town and our washers. Just try it. Your clothes will not smell like vinegar. We hated that smell and this fixed it. Anytime we forget to add it, we get the smell again. A gallon of cheap vinegar costs 2, maybe 3 bucks at the most? Seriously, try it on a few loads of towels and youll be happy.

I bought brand new DLGX5102W in 2011 (I had a Kenmore that was still working when I replaced it after over 20 years and that was a handy me down - and never had that repaired once but wanted the bigger capacity). Two years later in 2013...the power would turn on but drum wouldnt turn... Had that repaired, costs approx. 300.00 in total... Now the power turns off and the drum keeps going. And LG service dept stinks. They charge 100.00 just to come out to look at it, and then you have to pay for them to come back again to fix it. Doesnt anyone stand behind their product anymore? Oh, and the washer smells... When that breaks, I wont even try to repair it. Think I will cut my losses and buy a different brand, Kenmore.

LGs top of the line washer is a piece of crap and their customer service is as bad. Heres a picture of my white tennis skirt and white sports bra after they were cleaned separately in the washer. Buyers beware!

After 3 years needed minor repair. LG wouldn’t sell me the part. Had to pay LG repair guy to do a job I could easily do. Very annoying. After 5 years door seal went. Called. They said weld broke on drum. $800 for parts not worth fixing. Single man after 5 years. The quality of consumer products today is so low I feel like a fool recycling my pop tins and putting my washer in a landfill after 5 years. Stop building throwaway products would be a far better way of recycling. Get rid of all the people that say no profit in that.

I bought a new LG top load washer in March 2013. In a months time, the washer started constantly getting an error message UE. After taking 2-4 hrs to wash a load, because of this error, I called LG. A repairman was sent to my house within 2 days. He said that the computer panel had to be replaced, that this had been a problem with many of these washing machines. He came out about 10 days later, and he replaced the computer piece. It worked for a few months, and the same thing started happening. It is now September, and I had to go out and buy a brand new washing machine. The guy that sold us the new machine, told us that these computer chips burn whenever there is a power surge (we had several lightning storms recently). He showed us how the panel lights up and will eventually burn out. He also said, that it was a good thing it did not start a fire! Needless to say, I will never buy an LG product again! I spent almost a thousand dollars on a machine that I had a total of 6 months.

Our LG Tromm Washer Machine has a rectangular area with a lid and this is where you pour your detergent. It collects black mold constantly and only part of it comes out to clean. That part being a small piece which holds the softener and bleach. I even keep it open at all times so air can hit it and it still gets quite moldy. Also, it needs to be drained every now and then as well at bottom of machine. Dryer DOES NOT dry loads at all. I have to dry numerous times, both large and small load, even using the appropriate dry choices. Probably spent more on electricity than what I should have been with these supposedly more efficient machines. I have been unhappy for almost 7 years with these machines.

Originally, I purchased the front load LG but realized that I couldnt soak clothes. I gave it to someone in need and purchased the LG WaveForce top loading. Wish I would have read reviews before buying. I cant get through one load without the machine being UE. Water will fill the machine as it tries to self-correct - what a waste of water! I cant leave the house and more specifically, I cant leave the laundry room (Im typing from the laundry room). It takes a couple of hours to wash one load of clothes. Water is never hot.The sink right next to the washer has hot water but I can barely get lukewarm for washing sheets and towels. Soaking clothes - well once I set it on soak and as soon as the machine filled, I turned it off, thinking it would soak until I restarted the washer. Wrong! The water slowly drains out. Next machine will be a top loading inexpensive washer like i use to have. GIVE ME BACK A SIMPLE MACHINE THAT ACTUALLY WASHES WITH MORE THAN A GALLON OF WATER!

I have an LG washer stainless steel drum that I paid $900.00 for! The washer is out of the warranty and started banging. I contacted LG with my problem and I got no response! My boyfriend, who works in tool and die, and my dad took it apart. The bearings were rusted into the drum. I am not happy! How could the bearings rust into a stainless steel drum? I tried calling to order parts and the answer that I keep getting from repair places is good luck getting parts from LG! This is ridiculous! I will never recommend or buy anything LG again!

Bought a top of the line LG washer. Washes regular loads of clothing well -- HOWEVER -- do NOT plan to wash sheets or mattress pads! No matter how I balanced the load, the machine cannot get through the spin cycle. This morning, I have taken some out (that didnt help) -- added the removed blanket back (that didnt work - no matter how I repositioned the items) -- put the first piece back and added additional sheets, hoping that would enable the machine to spin (nope - still wont spin!) I replaced my older Maytag front loader with this LG one and am SOOOO sorry we did! Please pay attention to the other reviewers advising against purchasing one of these LG washing machines! They are not exaggerating! This is a nightmare! LG serviceman could not help -- told me to only place items that fill the washer 2/3s full. Doing with this with bedding only makes the unbalance worse. Not sure what Im going to do with the wet mess I have in my laundry room at this point! YOUVE BEEN WARNED!

I do not like the fact that keeping the washer door closed makes your washing machine stink plus your clothes. I wont buy a front loading washer ever again. Mildew on rubber gasket around door has to be wiped clean constantly... Never again!

My LG washing machine broke down requiring a new part. The repairman advised me the part was no longer available. I contacted LG and they informed me that manufacture of parts are discontinued after 7 to 10 years. Now I am in a situation requiring me to purchase a new washer as the basic part costing about $100 is not available. I also was informed by LG this is the case not just for washers but for LG major appliances. So if one buys a LG appliance and breakage occurs after 7 to 10 years, that appliance is not fixable and must be replaced. I find that unacceptable for a major appliance and will not be buying LG in the future.

We have had this machine for perhaps 2 years. I dislike that you cannot wash a very small load or ER, cannot add water first, and over the last many months have been constantly getting WE flags. Loads are now taking 2 to 3 hours to do if I dont stand by and monitor. I have tried all the simple fixes but today was the last straw. One set of king sheets, 4 pillow cases and 2 hand towels 6 ER flags so far 2:10 minutes, switched over to just spin after machine shut down and still got 2 ER flags. This machine does not clean any better than the past machines Ive had without all the bells and whistles. I would take back my old Roper machine that ran for 16 years up to the time I sold my home and never broke once. In fact that is what Ill be doing in the near future back to a machine with no bells and whistles. LG I am sooo disappointed in this product.

What can I say? Its all been said, washer stinks like a sewer. I’ve followed all the manufactures requirements. I leave the door open, the soap dispenser open after every use and once a week I drain it like the manual states. What can I say? It’s all been said by everybody else. What happened to Made in America?

LG Washer WT1201CW - This machine is a piece of crap! We purchased this machine from Home Depot back on 1/5/2014. It is constantly out of balance. And it does NOT have anything to do with the load size. I have put in queen size sheets that will take up to 2 1/2 hrs to wash! Again, not overloaded, since I was told when I purchased it that it could handle a King Size comforter. And I select the bed/bulky cycle. And lets not discuss doing a load of towels. And my whites are no longer white! How can this machine be Energy Star when my old washer from 15 yrs ago washed the same load in less than an hr. I hate this machine. My girlfriend bought the same machine & returned it within 10 days because of its poor performance. The only reason I still have it is because it cost me an arm & a leg to purchase & I cannot afford to replace my appliances every 5 yrs. It also says that it is a TrueBalance. Right! I just put in a 1/2 load of whites at 7:40. It is now 9:45 with another 15 minutes to go, according to the display. But that is all dependent as to whether I need to shuffle my half load around again to TrueBalance it out again. DO NOT BUY THIS MACHINE! It is a piece of crap! I will never buy another LG appliance! Oh excuse me, I just needed to re-position my half load of whites. Another 20 minutes added onto the display.

We purchased a top-loading direct drive LG washing machine at Best Buy a few years ago. From the beginning it has not been a good experience. The steam function never works and it crashes 1/2 way through the cycle EVERY time... and we then have to empty the machine and start over again. Add to this that the regular cycle does not fill with anything close to enough water, and the result is consistently dirty clothes and/or soap that dries inside the machine. And we cant even think about a load larger than about 6 or 7 large towels... as it overloads and tilts so we then have to drain the water and remove 1/2 of the load. If we had known how terrible this machine was going to be, we would have bought ANYTHING else. Do yourself a favor and avoid LG washing machines! We wrote to the company 2 times over the last few years and our letters are ignored. They do not seem to care about their customers.

This piece of crap not only left my clothes stinky it would not actually wash clothes very well. I was dazzled by a tiny machine they had on top of the real machines. I should have known to never be impressed by a sample. If you want dirty clothes buy an LG. If you try to complain to the company you cannot find a way to contact them. BOO!

Weve had an LG washer (model WT5170HV) for about two years. We are having our second major problem with this machine. This time it is not stopping! It will start with saying 52 minutes for the full washing cycle and take almost three hours to complete. Needless to say, the repairman is coming out. I do not recommend purchasing an LG washing machine. Repair calls are expensive. If this repair is more than a couple hundred dollars, were dumping this machine and buying something else.

My 18-month old LG top load WaveForce washer has the dreaded uneven load syndrome like so many others. The machine was recalled and repaired the first year and the problem started to appear. They made a small problem worse with the software upgrade. What is even more frustrating is that LG knows there is a problem, claims it will be repaired under warranty, sends a technician without a warranty repair number so he is forced to ask me to pay for the repair on the spot! I refused, asked the tech to leave and called yet another number I was given by LG to get my machine fixed. Why not have one customer service number? Why make me wait at home taking time off work for 4 hours and LIE to me that the repairs would be covered under warranty? Basically, I have a machine that looks like new but will take over 2 hours to complete a load (if at all). My old Amana cost $300 and lasted 12 years. This will be the last LG product I will aver buy!!!!!!

Almost every load we do whether its a big load or small, light stuff or bulky, the UE error light comes on. Sometimes it is on while the machine is still filling or rinsing. Sometimes it is on and the machine has come to a stop. You can never predict when a load or which load this is going to happen to. The bottom line is it can take a whole day to finish a couple of loads. Today we did two load. Total time from start to finish was a little over five hours!! Supposedly, you can pause the cycle and redistribute the load manually and that will cure the problem. Yeah, it will for about 5 minutes until the UE comes on again! Knowing what we know now and having suffered with this for two years, we would NEVER buy another LG HE washing machine. If the damn thing wasnt so expensive, we would have gotten rid of it a long time ago. Its so bad now though that we are probably going to do just that - get rid of the thing.

Bought washing machine a little over 5 years. Front loader, very good looking LG model. One day the washing machine wasnt turning and started leaking water. Out of warranty, I decided to take it apart. I found that a piece of the back spider had broken off. The spider made a hole at the bottom of the plastic drum. Then, as you can see from the pictures noticed that the spider itself was crumbling into pieces. I bought the spider from SEARS parts and to my surprise the part was made by LG and it was bad, defective. When I inspected the spider had tiny cracks all over the place and in the crucial sections. My complaint is how can LG manufacture a spider that lasted less than 6 years and then does not try to fix its mistakes by improving the defective parts but just makes more of the same low quality.

A waste of money, LG top loader bought in 2011. Rust begin after a year use leaving rust spots on whites, clothes end up in knots after wash cycle, and constantly showing UE error for washer being unbalanced. Should have done my research or kept my cheap washer I had over 10 years. Trying to live in the modern world a lost of 2 grand and ending up with a piece of junk.

Model WD-10165FU - I am a South African customer and we have a 9 year old LG Front Loader washing machine (in excellent condition) which has been giving trouble for some time. The problem has been intermittent completion of wash/rinse/spin cycle. I had to resort to taking back cover off and manually coaxing the pulley/V belt to turn the drum. At times during the wash cycle the water would drain out but no amount of coaxing would induce the machine to spin.Today I called out an L.G. Electronics technician who, after checking the brushes in the motor, told me that the problem lay with the P.C. board but then informed me that P.C. boards for this model had been discontinued and there was no other P.C. board which would work. And then the coup de grace - he said I would have to buy a new washing machine. Is there any reason for me to feel totally dissatisfied with L.G. products! I feel that L.G. Electronics have erred badly by not ensuring that such an important part is readily available. I now have to discard an otherwise perfectly working washing machine and outlay big money for a replacement, which most certainly will not be another L.G.!

Do not purchase LG WaveForce Washer!!! - After purchasing the washer from Home Depot and using it for less than a year, the washer will not complete one cycle without becoming unbalanced and stopping at least two or three times per cycle. I paid close to $900 for this lemon. Dont purchase this LG washer. Im very disappointed in this product!

Dishwasher was within one year warranty period. Called for service. Was told someone would call back. Never did. I called back, was told service technician would schedule a day. Never called. I called back. No service in my town and would have to have a review of my issue. Told to call local repair person and they would cover it. I did. They would not ship the part to him and when I called they said hey never authorized it. Said they escalated my repair to another department and would call back. I had to call them back, this was over 4 months. Final call from them was to call Sears and have them cover it under the extended warranty that I purchased as the machine was now over the one year coverage period even though I called well before the year was up.

It has been 3 weeks since my front load washer decided to start leaking out of the filter. Called LG and they said they would contact quality appliance in woodland. Too make a long story short, quality appliance never showed up or called. No way to leave a message. Called LG at least 8 times for them to tell me to keep calling the repair guys. Finally called them back to speak with a supervisor. On top of that called Home Depot where it was purchased because I was at my wits end. Stay away from LG their call center representatives are like robots. All they continue to say is Im sorry even when they dont mean it. Hopefully tomorrow it gets fixed.

We thought we were buying the greatest washer ever when we purchased the LG Top Load washer WT4870CW. It boasted inverter driven technology and was not supposed to go out of balance and could handle larger loads. From the very beginning, it took at least 2 - 3 hours to complete one load of laundry. The machine would go out of balance almost every time it tried to extract. We were cautious about washing like-weight items in an attempt to complete a load with less than five trips downstairs. Now, the washer wont even drain. We ordered a new drain pump and replaced it, but we still get the OE error every time it tries to drain and extract. The drain hose has been checked for kinks and there are none and there is nothing blocking the drain pump or hose.This is extremely frustrating! We spent far more money for this washer than others would have cost. Unless there is a recall or LG shares a suggested fix with everyone, I guess its time to throw the $800 machine away and buy something new. It most certainly wont be LG. I will never own another LG product again! I hope others learn from my mistake.

We purchased a front loading LG washing machine model WM2301H. It has banged all over the place ever since we bought it. It does not like to spin anything. It was on a concrete floor, leveled and it banged around there too. I bought the machine because my old one was not spinning!! Now I have one that is supposed to be better and work right. And all it has given me is a headache! I would not recommend anyone buying this washing machine! The people at the store where I bought it - 2 people who had the same model had purchased the same machine said there must be something wrong with it.

Very happy with the washer and features but one. We dont feel that there is enough agitator action during the washing cycle. The different choices for washing loads is sufficient for all types of clothing. The reminder sounds during a washing cycle are very helpful when washing numerous loads of clothes.

I have Model WT1101CW LG washing machine and can say with total honesty that this is the worse machine I have ever owned. It goes out of balance so many times during the wash cycle that it takes hours to wash a load. It keeps filling with water to try to rebalance itself so it wastes water and ultimately we end up stopping it with the clothes still wet to dry them because it will not spin them out. We spent over $400 dollars on repairs already and it still doesnt work. UE, UE, UE I am so sick of that code. Dont buy this machine!!!

We bought this washing machine from Pacific Sales in March of 2011. I leave the door opened after washing. I dry the inside after each wash! I clean the filter at least once a week. The water coming from the filter is rancid. There is mold continually growing on the inside of the rim of the tank. The machine smells like mold, even a week after using the sanitize function with vinegar. I have called LG so many times I cant even keep track anymore. Each time they say have you called before? Are you kidding? They know my name and number from the number I dial from but dont know that I have called before? This is the worst service I have ever received. Bottom line.. I will never buy anything from LG ever again.

The washer has held up well for 6 years with only minor repair needed. As we found out, you have regularly clean the drain filter but its easily accessible from the front of the machine. The machine we own is not heavy duty but perfect for my wife and I now that the kids are out of the house. We will buy LG again when we eventually need a new one.

The washer (model WT1201C) only used sufficient water amount to clean when set to bulky, and even then the no-agitator washer would throw the clothes off balance. This would trigger the washer to refill in an attempt to balance the load, which would then throw the clothes off balance, and this cycle would repeat ALL DAY long. I put clothes on before work at 6am and when I got home at 3 in the afternoon the washer was still continuing to fill and spin, fill and spin. I was so frustrated when LG said it was bc of gov. regulations and that all the washers did this, I finally gave up and bought a Speed Queen which works AMAZINGLY well.

We purchased our washer 4 years ago. This was our first front loader so we went for the top of line (or so we thought). Clothes dont get thoroughly clean, get an awful smell even leaving the door open. The best part the bearings go bad. Sounds like a jet engine in my house. Will now be without a washing machine for several weeks while parts are ordered, then another appt to do the repair. Only to be told once its fixed it will probably only last another couple years. Will never buy LG or a front loader again. The machine is junk!

LG Tromm Washing Machine (Model WM2455H) - I constantly get some sort of sludge from this machine on my clothes even though I regularly clean the filter out at the bottom of the machine. The machine always smells like sewer water and/ or moldy. It has been this way for the entire 6 years I have owned the machine. I have never experienced this with any other machine. I hate it!

In a nut shell, LG is designing washing machines that are designed strictly to garner a low Energy Star rating and they dont function as a consumer has every right to expect them to. Main example: set washer to cotton/ normal. Choose hot wash. What I end up with is an 84-degree water in the tub when the hot water heater at 120 degrees is only 2 feet away. I know for certain that it is engineered to pull cold water in with the hot as it fills the tub. Set on hot wash, you cannot even defeat the machine by turning off the cold water. It stops and wont run until you turn it back on. The main factor, I come to find out, in a washing machine’s total energy used includes the energy it takes to heat the water it uses. If the hot cycle uses less hot water from the tank, and the warm cycle is not warm, the overall energy consumption is low. It gets a great Energy Star rating. But then what the consumer end up with for their 620 dollars in this case is a washing machine that is designed to be a bad washing machine.But I think you see the point that the consumer has the right to expect that when they want to wash hot, they get hot, want warm, and get warm and so on. And the washer without a doubt under-performs because of it. It also wont get clothes clean unless you choose water plus. The manual states: Use this option for superior results.” But, of course, we know when being tested for Energy Star, they are not using water plus. Clearly, LG is marketing an Energy Star rating, not a washing machine. They have with purpose designed a machine to be marketable and deceived the buyer into believing the machine works as effectively as other machines with worse Energy Star numbers.I have been to the wall with LG over this. After five service calls and an LG service man and an independent one, they say they hear the same complaint all the time. When asking the service technician and at every level of customer service, including what they call executive services, why it pulls cold water into the hot cycle, their answer is that it’s designed that way and that’s just the way it is. A description read to me by Valerie in executive services about how the hot cycle works was a blatant, probable lie. I’m going to try and get it in writing or get it to read it to me again and record it. She, of course, could do nothing but deflect questions about why water ends up at 84 degrees in the tub with 120 degrees in the hot water tank.When I told her I was absolutely not satisfied with her answers and ask to talk to someone else, I was told in 2 different calls on the matter that she was the final authority and that was the end of what LG would have to say about it. I would think that proving a machine was designed around the Energy Star rating for marketing purposes without regard for the resulting machine actually qualifying as a washing machine would make a good class action. And this low energy consumption design is across the board on the LG machine.Narrow it down to machines of similar tub size as my WM2140C and you can clearly see the absurdly low yearly energy use numbers. Washing machines are not rocket science. There is no magic in their motors or circuits to have the actual machine use dramatically less energy than its competitors. The savings is coming completely from it using less hot water and that of course is not something in any sales literature or the manual. I have the right to expect something marketed as a washing machine to allow me to wash whites and other things I decide that need hot water in actual hot water. By the way, the warm cycle is 58 degrees. In whose world is 84 degrees hot and 58 degrees warm?The machine is 10 months old and still under warranty until mid-May. I perceived the hot water difference early on, but didn’t initially complain about it because I gave the benefit of the doubt as to whether it would function at those temperatures, which I now see clearly that it does not. Then, it took months of service calls to solve other problems with the machine. Pressure sensor problems would continually shut the machine down mid cycle. Turning the machine off and back on cleared the code, but you’d have to start the cycle over again and hope it worked. It became a real problem to go to the basement expecting the machine to be done only to find it shut down. They replaced the same pressure sensor 3 times and it still had the problem. Finally, they replaced it again along with the whole wiring loom and the main electronic board before it worked. Then, I was back to the temp issue. I had no reason to think that manufacturers could play these kinds of games with the Energy Star rating. I bought the machine based largely on the perception that LG was a reputable manufacturer because I was very happy with an LG HD TV I bought 4 years before.

I have had the LG HE machine for approximately 2 years. When I first got it, I called LG because the machine wasnt getting all of my clothes wet and certainly not clean. They smelled dirty when they came out. The repairman said that the machine was working properly and proceeded to completely fill the tub to prove it to me. I have since found that the only way to get a full tub of water to cover my large loads is to run the washer on Bulky Bedding with Heavy Soil Level. (Nice trick for the repairman to use). How much longer will LG (I dont know about other so called HE makers) be allowed to dupe the public into buying these machines? I bought it to save energy and water. I care about our overuse of the earths resources in fact I am one of those who still hangs clothes outside on my clothes line. As soon as we can save enough money, we will dump this machine.

LG wont warranty a two-month old $1,100 washer that is having the same UE code and spin/rinse problems that many others are having. The difference is that, in my case, I bought it from a friend that went with a stackable set of machines. And they were saying that LGs warranty is not transferable! They will only stand behind their products if you purchase them new and have the receipt! Pretty sneaky, if you ask me. The service rep actually said, Well, its in the fine print! I will never own anything made by LG again! What a rip off! I will make sure that everyone possibly know about their warranty being highly unfair! If everyone knows how bad it is, nobody in their right mind would buy this LG junk!

Front loader LG washer has worked very well over the several years we have owned it. No service calls have been made towards it and it survived two moves. Plus this mold concern I keep hearing about hasnt been a problem for me. I leave the door open and clean the seal around it often.

LG WM2301HW Washing Machine has been nothing but problems. I started a load and smelled something burning. I found the washing machine not working ... its burning from within, black burning internally - arched inside on the wires - caught fire. LG does not want to recognize that there is a problem... This is a huge legality and liability for LG. No machine should catch on fire... LG needs to make it right. Could this model be a recall? I found a lot of bad reviews on this model.

I thought I made a good deal on my washer top loader but it was just awful. Ive been with a washer that Sears has replaced practically every part on washer. The brand is a horrible gone wrong. Sears should of replaced on the 3rd time washer broke down and I should of given a new washer with a better brand for washer? Defect with time? Im a customer over 45 years and I shouldnt have been taken care of.

LG washing machine steam and direct drive - The paddles have broken and the ones supplied are not fit for purpose. Do not buy these machines or these paddles as you will be pulling your hair out. And talking to LG for 45 min. was a total waste of time.

My husband and I bought a top loading digital, true balance washing machine about a year ago. Since our first wash load, it has been nothing but trouble. The thing constantly goes off balance and it honestly sometimes takes a WHOLE DAY to wash 1 load! Also, our water bill has tripled since we bought the machine, because every time it goes off balance it tries to balance itself by adding more water! We will never buy an LG product again! BEWARE!

We purchased the LG TOMM Washer & Dryer, and the Washer Seal around the door has always smelled moldy and puttered. After numerous complaints we were asked if we ran an empty cycle with Fresh Product or bleach to alleviate the problem. My comment was and is twofold, first why would anyone purchase a energy saving product and need to run an extra load every third or fourth load to clean the machine which is suppose to clean our cloths? Where is the savings with that? Secondly why is everyone having this problem and the Foreign Manufacturer doing nothing? Besides maybe someone in this country still builds a quality product domestically! We are willing to pay the price to support good design engineering and American Built Products. No stars due this product.

LG WT4870C top loading washing machine has been a nightmare since we bought it. It started by ripping our clothing and then shaking violently. They came out initially and changed the drum. That took care of the ripping problem though they did not reimburse us for the clothing. It did not take care of the shaking problem which has become very violent. Please never, never buy an LG product.

After many years of being professionals in the working world, we have hit on the WORST product and service from an appliance manufacturer. Our washer was just over 12 months old when we began to experience relentless problems such as continuous UE signals, subsequential refilling of the washer tub, prolonged run times up to 4 hours, and soaking wet clothes even after the spin cycle was completed. We called LG Customer Service and were told in so many words---too bad but it is your problem.We have been Honda car owners for 30 years and cannot say enough good about their customer service and working WITH us when any problems occurred. As a result, we have told many others to buy Honda and they will NEVER be disappointed. We were just told by a repairman that the control panel is bad and needs to be replaced to the tune of $234.00. This on a washer that is now about 15 months old. Quality control must not be existent at LG. In this case, we WILL tell all those we know NEVER to buy a LG product of any sort.

We bought an LG top loading washing machine in July of 2014. Initially, everything seemed to be okay, but after the warranty expired, the machine started showing the ue code. We tried everything the owners manual suggested to no avail. I contacted the LG service center and was told that it would cost 224.94 for a one time repair. That would have been acceptable, except that LG wanted the payment upfront! Now, I dont know of any business that requires upfront payment, except for special orders. We ended up calling a local service company for service. We will see how that plays out. He is scheduled for about two weeks. I will never buy an LG appliance again.

W2277 tromm washer - Pay a premium price for an appliance, then buy an extended warranty to cover the problems in the first couple of years (and there were several), then the whole thing needs to be replaced just before year 5. Now you can go shopping again and repeat the whole process over again. Wash-rinse-repeat. Tub bearing, tub, carrier... I can buy new for the repair cost. Got to spend $150 for the bad news. And I have to have the carcass hauled off.

I selected an LG based on 1) the general rating of various sites and 2) my sons personal experience using the product. It is spectacular; laundry has never been so clean, have not, after several years, noticed any deterioration of clothing as a result of the washing experience.

TrueBalance Washing Machine - Top Loader WT1501CW - We recently got this washer (purchased new) & within a week I knew we made a big mistake. At first I thought we just needed to adjust to this type of machine (weve used a front loader with no problems for years). We bought a extra large capacity but cant put but a small load in because it doesnt move the clothes. Ive washed on bulky load hoping it would wash better but it didnt help. Clothes on top stay in top & our clothes doesnt get clean.I sweat a lot & its bad when you put clothes on that smell like they already been worn for three days. My daughter works in a factory & her pants always look dirty with grease. I wash my clothes I wash small loads, with color bleach, Biz stain & odor eliminator, Downy with odor defence, & Wisk deep clean detergent & Downy fabric softener on stain care option & prewash. It never puts enough water to cover the clothes even when we use the extra water feature. Worst purchase we have ever made. I cant say this enough...dont waste your money.

I will never ever buy another LG product of any kind. I purchased my washing machine almost five years ago and have been fighting with it ever since. At ok never point I discovered that the machine had actually been recalled. The machine was known to vibrate across the floor. The techs have been out numerous times but when Home Depot called they said they were only out twice, once a no power issue. They are so misinformed. I had the motherboard replaced and other issues. Now if I wash a quilt the machine stops and flashes. Then when I put it on Spin Only it shoots out water!! So I am left with soggy blankets. I am so furious and disappointed. They should have designated this a lemon four years ago. I think someone needs to instigate a class-action lawsuit against LG. Why are we putting up with this??? I plan to have my lawyer look into this. The techs are coming again on Friday. They will say the same nonsense. I will tell them it is time to sue.

Will NEVER, ever buy any LG product ever AGAIN. LG stands for Lousy Garbage. Bought it from Sears 2 years ago with a 5 year extended warranty. Broke down 2 years to the day from when I took delivery. There were ongoing problems with UE (Unbalanced Load) errors. Loads took 2-plus hours to run and fabric was left coated with soap. Parts required for the repair were not available and then a part was back-ordered from the manufacturer. The repair is going to be a 2 man job. Sears couldnt do anything because it was extended warranty even though the repairman showed up in a Sears truck. I demanded a replacement washer and was told only the technician can authorize it. They refused to give me contact information for the technician. Nothing but platitudes and the runaround from Customer Dis-service.Total time without a working LG washer: 5 weeks. Unacceptable. Bought a Huebsch Commercial washer. Loads are done with 2 rinses in 35 minutes. It cost extra but this thing is built like a tank. Comes with a 15 year warranty on the transmission, 5 year warranty on the motor and 3 year total warranty. LG is only 1 year. This washer will probably be good for 20-25 years.

We got this washing machine just over 4 years ago. The door lock sticks now and I have to turn it off and back on 30 times before the door will unlock so I can get my clothes out. I don’t have time for that. And yesterday, I went to switch my clothes out and the door was locked of course so I just turned the whole machine off and went back to it today when I had time to mess with it. I still had to tap the frame of the door where the lock is about 3-4 times while turning it off and back on. Then when I finally was able to open it, my clothes were still soaked. So I put it on a spin only cycle. 17 min by default then after it judged the weight and distribution, it went to 10 min.I came back a few min later, the number of min was on 7 and it was full of water, rinsing. The spin light was flashing, indicating it was spinning and it was on a spin only cycle. We’re going to have to replace it as soon as we can afford to because they only guarantee their products for a year. I was told by the manufacturer that they’d have to charge me to have a maintenance guy from LG come to my house, evaluate the problem and fix it. Had I known they believed in their products this little, I’d have gone with a different brand. We will not be purchasing LG again.

I purchased an LG washer 21/2 years ago from Home Depot and last weekend it failed during a load. I could not get my clothes out. The main PCB board failed. This washer was only used for a couple of loads a week. What really bothered me was the treatment I got from LG. The service people kept hanging up on me and they would not do anything for me even though they had a service bulletin out identifying the board as a problem and had developed an updated replacement board. Stay away from LG equipment. Their equipment is not reliable and they do not stand by their equipment.

New LG washing machine default wash setting of NORMAL only fills tub with about 1/4 of water. I watched a complete wash cycle and some of the towels were never submerged in the water. They did not get sloshed or agitated in any water. They just stayed in a pile above the water line. This is terrible. I called LG and they told me that was normal for the NORMAL setting to save water. If I put a lot of clothes in the tub I have to choose the bedding setting so the tub will fill with water and the clothes then get washed properly. I am so sorry I did not check and observe this as my 30 day free return period has passed by just 10 days. I would definitely have returned this washing machine if I had known it doesnt have a means to sense how much water to put into the tub. Also trying to get service on their website is not easy. I will never buy any LG product in the future. LG = Living Good, well not for me.

I purchased the Wave Force True Balance LG washer in March 2013. Thirteen months later it stopped working and needed a clutch and motor, a repair fiasco that took over three weeks. It has consistently displayed the uneven load sign, adding water and taking an eternity to finish while I stand there rebalancing the load. Today a 50 minute cycle took three hours. I have called LG many times with no resolution to the problem. This machine has big issues. I will never buy an LG product again, and next time this machine breaks, and it will, it goes out in the trash. LGs website and customer service department is sadly lacking.

Purchased a brand new top loading washer in April 2021- finally received the washer in July 2021- machine broke down in Sept 2021. After 2 months of use this machine was broken. I called LG customer support and they sent out technician to fix it- he did not, they ordered more parts and again came back - did not fix again. Currently waiting again for them to fix it again. Over 1.5 months of no washer. They should be providing me with a brand new washer instead of having me wait over 1 month to have it fixed. Still broken. Worst customer service and even worse product. How can a brand new washer be broken after 2 months?? Unacceptable. Would never recommend this company or product to anyone!!!

We purchased an LG Tromm Washer in 2005. Shortly after purchasing, we noticed a moldy smell in clothes and on towels. The whites get marks on them as well. As I cleaned around inside, I noticed (over time) a nasty, moldy, slime buildup inside of gasket and output valve would drain nasty sewer water. I have very 3 sensitive children that have allergies and I have asthma as well. This is harming, not helping out health! Also, the detergent dispenser drawer somehow gets stuck a number of times. In order to release it, you have to slide washer away from wall, unscrew the top and pivot it up and slide until you view the drawer then release it. I called customer service and they blame me, telling me I am not cleaning it well enough or just change the subject or ignore completely!

We have only had this washer 6 years and when the display reads 10 it doesn’t go any further toward zero. It will run For about 20 minutes and then Give a UE error which is basically saying the load is not balanced. But if it is empty then how is it out of balance? Then you call for a service place to look at it and they want to charge $90 just to show up which forces most people to trying to figure it out on their own. Has anyone else had this same problem And could offer the remedy for it?

The LG washer leaks water. Ive only had the washer for 2 month, and in that time I have made 7 calls and taken off work 4 times to meet the LG repairmen. Yet, the washer continues to leak. Upon contacting an LG supervisor, her response was a weak sorry. I would strongly urge anyone considering the purchase of a washing machine to never buy a LG washer. The LG machine is unreliable and LG service was hollow.

We have had nothing but problems with our LG front loader. Any efficiency savings were eaten up in repairs and having to wash on super duty just to get stuff cleaned. The odor problem is the absolute worst. I just pulled out the detergent area and it was absolutely caked with black mold. It was the worst on the areas where the water is dispensed through. This means that no solutions of solvents would ever get to that source because its before the detergent area entry. We use the special detergents and they take care of he smell for only a few days. Who wants to spend all that time and money maintaining a washing machine. It is supposed to help us simplify our lives. I also had to drain it many times manually to remove the small items that get into and clog the drainage system. How does that possibly happen? That is a seriously flawed design problem. I have read many of the other complaints and they are all the same. At what point can we file a class action lawsuit against this company which has a very poor quality product?

I purchased the LG pair during a black Friday sale. It was a substitute for Maytags. I have been completely satisfied with dependability and cleanliness of the front loader. Economical, controls are easy to use.

I suddenly had an issue with my top loaded LG washer. It turned out that there was a recall on my model and LG sent a technician. Not sure what he did but when he left the washer was working but the electrical distribution was not so he simply connected the machine to an extension cord and left! When I called LG back to get retribution they asked me to contact their supplier to make a claim with them.

This washing machine is the most expensive, least efficient washing machine we have ever owned. My wife has used all the recommended HE products, cleaned the washer as recommended and yet, often, as today, she has to shake black flecks of mold off the whites. We would NEVER buy another LG product!

My LG washer wt5001cw has got worse after two recall services. And LG cannot fix the problem and refused to recover it to the original state.

I bought an LG washer (model WT5101HW) on November 14, 2011. It blew up on April 21, 2012. What I meant by blew up is it spent itself into self-destruction. I wish we could download pictures to this site. The damage is not repairable. The plastic supports that the tub was connected to are all busted, and the tub is sitting in the bottom of the machine. The frame is bent. The top is disconnected from the base. There is a dent in the wall on both sides of the machine. Im asking for payment for repairs to the wall. I sent pictures of the destruction with my claim, but Im waiting for a tech to come take a look at LGs request. Im not happy that its going to take a week for the tech to come and confirm that the washer is not repairable. The noise shook us up really bad. We still have not fully recovered from the shock.

I have the smell issues with my LG front-loading washer and Im sure, after seeing the pictures from another case, I will be dismantling my machine this weekend (with pictures inside and out including the moldy drawer that is supposed to clean my clothing) to get rid of black mold that is most definitely making my family and me sick. I will be using extreme care to sanitize the unit and my home from this negligent company that cares nothing for its grievous mistakes that so many have had to endure. Shame on you, LG for being so big and creating a problem you clearly knew about and do nothing for the customers who made you who you are! I hope that some lawyer who owns one will see this forum and take you on. Ill be glad to display my findings with 1080p HQ video and 18 gig pictures with a bag full of what I find growing in my $2,000 fungus-growing washer that you built. P.S. I forgot to mention the fact that I have to flip the breaker each and every time I wash a load of clothes for my washer to power up! Thanks for nothing, grrr!

I had washed a load of clothes and put a mattress protector in the washer and the cycle was almost done when the washer just blew up. I have had my washer for almost a year. I liked it until this. The washer did a total 360. It blew the top totally off it. Water went everywhere and then LG couldnt get out till the next day. This could have been a bad thing if my child or I would have been walking by the washer. It was so loud when it happened. This is a major issue and I will never buy another LG product. The washer was a WT5001C.

LG Tromm front loading washer is the worst washing machine ever. I purchased one in 2008. Beside the loudness and shaking of the washer, it leaks water. I find puddles after running a load. I tried to contact LG with no results. They refer me to an appliance repair outfit. I have had nothing but problems with this washer.

I have a front load LG washing machine that I have only had for 18 months. It started making a loud noise during the spin cycle a few months ago. We called service and they told us to stop using the machine immediately and they would send a service technician. The tech said we need a new tub assembly and it is NOT covered under warranty. It will cost $1100 to get fixed!!! Are you kidding ME??? I paid less than that for the washer 18 months ago! This is absolute BS. How can they NOT back their products after only 18 months. I am putting this POS out on the street and I will NEVER buy another LG product. LG products are garbage!

I purchased an LG front load washer about 6 months ago from Sears. It began leaking from the bottom within 3 months of purchase. I called LG and after 5 hours of run around through their customer service. Customer service reps are all from India or Philippines. They have no idea what you are saying. They email you videos to watch on how to clean your machine. Finally after I lost my temper they set up an appointment for a tech to come out. We will see what happens. This leak is substantial and has caused major water damage and possibly mold to the walls and floor. Has destroyed the item stored within 6 feet of the washer. I would have called sooner but instead I thought the pipes in my walls or slab leak. After turning the water off to my home I discovered it was my brand new washing machine.

I been having my washing machine for over 5yrs and I love it. This is my second set, my kids and grandchildren, act like Im the laundromat so I do tons of laundry. These washing machines came long way from when I was grown up.

Even though we always have problems with the musty smell (while leaving the washing machine door open, emptying drain monthly, cleaning filter monthly, using bleach Time Cycle monthly up until the machine was 16 months old), the last 3 months we have had this random brown residue that streaks our clothes, stains our clothes and we cannot get it out.LG customer service has not been helpful, stating we should have called earlier with our complaints. I had to beg for a supervisor, who said he would try to get it covered to be seen by a technician by sending our complaint to a consultant. We are in the process of doing that currently. I am very disappointed with this machine from the get go.

So much better than my last washer. Loads easier. Gets clothes cleaner. And is quiet. Love that you can add water to the wash. Love deep wash and the various settings. It offers total customization to each wash. Don’t care about WI-FI but I guess it can be useful.

Purchased a complete LG kitchen on Black Friday of last year. Dishwasher has only worked 1 month out of the year, rest of time at LG warranty repair shop or waiting on repair shop. Will not give new unit or refund.

LG Top Loader WT1001CW. DO NOT - DO NOT- DO NOT- BUY this washing machine. I agree totally with all the other reviews. It does not fill with water enough to even cover the clothes. There is virtually no agitation to get the clothes clean. Clothes usually remain in the same position in tub during the entire wash process and dry spots remain on clothes.. they didnt even get wet. I have had to rewash loads again just to try to get them clean but still they dont come out clean at all. Spin cycle is crazy and clothes just lay on top. This is the WORST machine ever made. I dont know how they get a good rating. Someone stacked the deck to trick consumers into buying this machine. I have had this machine for about 6 months and wish I could return it. Do not buy LG washers.

LG Tromm--I have spent hours on several occasions looking on the Web to find a solution to the stinky problem this washer emanates. It is horrible! I have done everything you are supposed to do plus more. I actually dry the whole tub and gasket after each wash and the smell is still horrible. LG needs to stand by the many consumers that trusted their product and fix the problem at their cost at the very least for all our pain and suffering! It makes me sick to think that they have been allowed to turn their backs and not worry about the consequences.

The lettering on the front of the machine just fell off. Cleaning is hap-hazard. Meaning one load will clean well and the next will not. Very frustrating. Dishes with anything hardened on it will NOT get clean.

My late husband thought he was treating me to a beautiful machine. It has been nothing but trouble since day one. Water twice all over floor ruining carpets, unbalanced loads, shaking when spinning. It is mainly the water dumping that is getting to me. I was running Tub Clean with a semi-bleach product recommended for HE machines, and I heard drip drip drip once again. Shut machine off and have to pay for a same day visit as same day is not covered by service contract. I was told last time by someone from LG, Its a 2 year old machine. Really? I had another make for 30 years in NY and it never did anything like this! And its always the LG hoses that fail! Nothing I am doing. Wish I had ordered a different brand!

UE codes frequently have to balance the load again and again. The machine just keeps wasting water - when it attempts to balance - all the way to the top and then pumps it down the drain and wastes our limited California water. You should do your job and force them to offer a software upgrade online. The machine have the modem cell phone link and customers could upgrade this dumb wasteful software without some LG moron coming out to tell lies and you what you already know. Force them to open the source code and let someone savvy fix the software - other than LG. They should be fined for the water wasting in a drought. This is huge capacity machine that cannot balance a light load.

Purchased the LG Tromm Front Load Washer and Dryer. Home Depot is no help and Tromm is no help. Terrible customer service! Five towels take four cycles to dry!!

Our LG Front Loading washing machine has a massive problem with black mold in the rubber door gasket. It seems to be a widespread problem with this product. If I had known this beforehand, I would not have bought this washer. I would like my money back so I can buy a replacement that is well made and works.

2017 FH4U2VCN Front load washing machine - Quite the most unreliable machine I have purchased in 60 years. Constantly stops at the rinse/spin stage with uneven load flagged. After 6 months of this I had LG engineer call and make the usual excuses too much load, too little load, wrong type of mix. What a load of tosh. To placate me he replaced the motor and housing to what seems no improvement whatsoever. It is now 12 months old and unless it is fixed once and for all it will go back to Currys and legal action will follow.The machine fails to complete on average three out of every five washes. At this point Currys is not in the picture as servicing has to go through LGs totally abysmal website where they cant even manage to email you that your complaint has been received - just warning you only to sent report once! What the blazes is that about?

Well this is the third time a service person has been out. When I called about the UE the first time I was told it was out of balance. I assured the person that it was doing this even with only 3 pieces of clothing in the machine and that the machine was balanced and checked with a level. So they send someone out to look at it and say it needs a computer part. Great parts ordered and problem solved. Wrong!!! Needless to say not very long after we end up having an issue that the UE goes on then the machine starts to go back to 20 minutes when there was only 5 minutes left. It does this 6 times and 2 hours later still messing with it, I call for service again. Well, again we need another part. Now a few months later, which brings us to this month July 2016 we have UE and the washer is now turning its lights on like it is going to start up without having any laundry in it and nobody being in the room. If it does successfully get a load done it will not turn the lights off. Service out again and another order for more parts. Gee, you would think LG would want to keep up good business practices and recall the washers. If a business backs its mistakes, it makes you want to purchase their brand again but if they dont then you run far away and tell anyone that will listen. My electric is sky high to begin with because it is Toledo Edison and now with the washer issues it is even worse. Nobody should have to wait 2 hours on a quick wash. I personally will not buy LG anymore and will make sure to tell people when I see them in stores shopping for washers to find another brand.

I have had the LG WT4870CT top load washer that I purchased exactly two years ago. I noticed rust around the bleach dispenser so I notified LG and let them know about the problem. When I finally got the proof of purchase to them they told me that I did not wipe the area properly. The rust is coming from under the bleach dispenser, leaking through to the top. I will need to hire someone to get to the area under the dispenser so I can take a picture of the problem. If I do it myself they might say they will not guarantee something that was not professionally repaired. It is very frustrating.

We bought our brand new LG front load washing machine 2 years ago. It already has a bad bearing. LG will not warranty it because I dont have an extended warranty. This is clearly either cheap parts, or terrible quality assurance on LGs part. Bearings shouldnt go bad this fast. Car wheels have bearings that last up to 200,000 miles. The customer service department there expressed that it wasnt really their problem, and continued to ask me to pay a deposit on service for the unit. Will never buy an LG appliance again.

I have a front loading LG Tromm purchased 3.5 years ago. This washer smells of mildew perpetually. I never leave clothing in the washer after the cycle is finished. I have drained the water, cleaned the filter, tried vinegar in the tub clean cycle, tried numerous washing machine cleaners, tried leaving the door open, tried wiping out the rubber seals and the drum. No matter what I have tried it always smells awful. I was told I was buying the best machine on the market. Now Im reading all the complaints about the smell and how the water doesnt actually get hot. Sorely disappointed. Will never recommend.

LG washer bleach dispenser has rusted through and is getting rust on clothes. Bought at Nebraska Furniture Mart in Omaha - they will not help. Bought extended warranty - they say rust is excluded. Called manufacturer - they hung up on me twice!!!

Ive had the LG front washer now for 3 years and the only problem was not getting that fresh smell. Issue resolved by switching to powder. Use the speed cycle - only 21 minutes. Drain the pump tube monthly and leave the door open. Clean the rubber ring monthly. Try it.

LG Truebalance Washing Machine - This washer came with our home when we bought it. I can see why the previous owners left it. This is truly the worst washing machine I have ever used. It never finishes a load without being unbalanced. I cannot wait to get rid of it and so glad I didnt buy this machine!

We paid a fortune for this washer. It is an LG Wave Force True Balance top load. As another consumer stated, you cannot wash a small or a very large load without the UE code showing on the display. The machine constantly tries to balance itself. To me, 1 or 2 things is a small load. Ive washed 10-12 articles of clothing and I still get a UE. I go in readjust the load, press start. 10 minutes later I get UE again. It takes me 2 hours to wash a load of clothes. The repairman came out twice. We had a discussion over the small load issue.So now my unfortunate solution has been to change to a slower spin speed (which often does not work either) or to wash pants, shirts, towels and under garments all together so I can come up with a load size that the machine will take. Very poor design. I will never buy an LG washer again. It was a waste of money.

First time use my washer leaked. (It was not the hoses.) LG service to repair takes at least 3 wks to respond to see what is the problem, BUT COME ON! Then I am not sure when I will get a new one if cant be repaired. The business where I purchase first response, NOT OUR PROBLEM!

Nothing but trouble since very first wash. Ive used my new top-of-line LG washer about a dozen times. In about 75% of those cycles, it makes a grinding sound so loud that it reverberates throughout the entire house. When the repair tech finally came (after I filed FOUR support requests), the sound didnt occur during his visit and he said he couldnt repair it. He also said the problem is a known issue, and even if the sound had occurred while he was there, he couldnt repair it anyway because the problem is electronic and not mechanical.Ive also noticed a few cycles where it didnt fill with enough water to completely wet the items, and they smelled very soapy after the cycle ended even though I always use the minimum recommended amount of detergent. What Im left with is an expensive brand new machine that is pretty much unusable, in the midst of the COVID pandemic when Id especially like to be able to sterilize my clothing and linens. I couldnt be more disappointed in the quality of this product and lack of resolution to the problem.

Its just over 3 years old but our LG front loader will not rotate and makes grinding noises. LG said that they would extend labor to cover this as it is a motor problem (motor has a ten year warranty). We waited for 5 days, called LG back and the supervisor told us that there is no extension on labor. Repair company will not come out unless they are given a code by LG. The LG supervisor gave us a code. We called the repair company with code and were told that LG has to give them the code. Repair service told us that service call and hourly cost will be at a minimum of $500.00! All the service companies we have talked to said that repair companies are dropping LG as they are extremely difficult to deal with. Duh! LG should rename their company to NG.

My wife and I purchased the LG top load washing machine with the Smart Drum. Trust me - it is anything but smart! Constantly goes UE (uneven). You have to constantly monitor it or it will waste tons of water and electricity trying to fix the UE all by itself, usually with failed results. I have no idea why washing machine engineers have no idea how to keep a drum from spinning off balance. A couple of rollers or a track at the top would fix the problem for any washer. Idiotic to me.

Weve always been happy with LG items and this is no exception. We purchased the large front loader stackable with same size LG Dryer. The very best! Low noise, large capacity takes on king size comforters effortlessly and does an awesome job.

They do not stand behind their product. Had issues with the washer the day we installed it. It leaked. Leak has stopped for now. Took over a month to get someone out to look at it. Repair person said they were ordering parts. Have not heard back from him. The washer works for now but what happens when it breaks down again? We have contacted LG several times and have gotten the runaround every time. They will not even give you an email you can reply to. DO NOT BUY LG. The company we purchased the item from has been very helpful. They even contacted LG several times.

My washing machine LG front load got damaged & main IC was burnt due to voltage fluctuation and I have been registered my complain No. RNA120112050633.

We bought an LG Dishwasher, Washer & Dryer - BIG MISTAKE, 3 pieces of JUNK!!! The washer always spins unbalanced. Cant fix it! Then the bleach dispenser stopped working a year later. The door got real tight and started leaking. Called LG. Repair guy shows up just to find out whats wrong and order parts. Orders a new door. 2 weeks later, he shows up with a RED door - our washer is white. He says, Guess I should of checked the box. Two more weeks go by and we finally get a white door. Bleach dispenser still doesnt work. It washes OK but we hate it anyway!

I have had the service man come twice to repair my LG HT5101HV washer and the first time was for the software upgrade required by the recall. I thought it went well until I started to wash my comforter and found out it would not stay balanced no matter what I did to alleviate the problem. It took me over 2 hours to finish that load after manipulating it until I got it to finish. Wasting water galore on trying to rebalance it until it would spin dry. Also I didnt realize it but LG purposely slowed down the rpms on the washer that was rated at 1100RPM to max at 700 rpms. which to me is not high efficiently.So I continued to use the model and started to read reports of what the new software did to the washer. In my honest opinion these washers should all be recalled and replaced. They are not high efficiency anymore. They use water excessively and dont even wring out the clothes as dry as they were advertised which is one of the reasons I bought this model. Yes I liked the machine BEFORE the software upgrade and didnt have any problems with it but for safety reasons I called LG to fix it but wished I never had. The washer was fine except for the plastic support constructions and if you just load the washer correctly you would never have had a problem with it on that issue.Now I have to deal with LG on the fact that they said they cannot fix it and am waiting a call from their rep on the next step in this process after nearly a week of waiting for that call. Needless to say I am NOT a happy camper right now and want this corrected immediately and oh yes, I do not want another LG product after this episode. I just hope they will refund me my purchase price and I can go buy another brand and now I not sure what to buy anymore. I know that I had trouble with other brands before this one. Any suggestions? And raise cain if you arehaving the same problems with the new software upgrade. All I get now is a uE when it spins and it was even doing that when I was trying to clean the basket. That is not even reasonable...... DONT SETTLE for less than what you originally pay for and let LG know you are not happy with the upgrade on the recall.