I have Model WT1101CW LG washing machine and can say with total honesty that this is the worse machine I have ever owned. It goes out of balance so many times during the wash cycle that it takes hours to wash a load. It keeps filling with water to try to rebalance itself so it wastes water and ultimately we end up stopping it with the clothes still wet to dry them because it will not spin them out. We spent over $400 dollars on repairs already and it still doesnt work. UE, UE, UE I am so sick of that code. Dont buy this machine!!!

I guess I should feel lucky. My $2200 LG refrigerator lasted 3.25 years. Reading all of the other reviews it appears the average is 2.5 years. LG states the life expectancy is 20 years. If they truly believed that, why doesnt the compressor have a 20 year warranty. Its baseless marketing, My dead refrigerator has been standing in my kitchen Since July of 2019. Consumers settled a class action suit against LG, but LG still has not done a thing to resolve my issues except send me a generic e-mail referring to their website. LG responds to these reviews, stating this is not a normal customer experience.LG fought a class action suit, lost, and had an appeal dismissed on their faulty compressor issues. And they have yet to fulfill their obligations in the settlement. This is the routine for LG customers, not the exception. Search: LG REFRIGERATOR CLASS ACTION SETTLEMENT BENTLEY, ET AL. V. LG ELECTRONICS U.S.A., INC. Case No. 19-CV-13554 (D.N.J.).

Advertising LG is life is good until you have a problem with appliance. Covered part but not labor. Had refrigerator for 24 months into a 120 month warranty. The approved service provider charged labor and service call which is NOT covered by the life is good company. The service technician stated he had already replaced three other linear compressor on LG refrigerators in my local rural area. Shouldnt there be a recall on them?

LG has met my initial expectations. The best thing about the LG refrigerator was that it was cheap. I mean I had got the thing for like a 100 bucks or something. It was the best choice I ever made. The worst thing about the LG refrigerator was that I had to reset the power switch every time there was a power cut or something in the neighborhood.

Hate my LG washing - especially small loads. Wish I had stuck with Whirlpool. If I could lift this machine I would throw it out the window. I have NEVER had to babysit my laundry loads like I have to with this washing machine.

I got my LG washer in 08/09. Its now 3 to 4 years old. I had paid good money for this thing. It started banging and we thought it was the bearings. We tested it to check if it was the bearings that seemed to be the problem. We ordered the parts costing to some $80. My husband and son, who do small engine repair work, took everything apart to install them. Well, once the bucket was removed we found out that the T-bracket that is attached to the drum was also completely rotted. Seriously, they gave warranty for the bucket but not for the bracket. So even though it says, Stainless steel bucket and warranted, the bracket is not. Avoid LG at all costs! Waste of my money!

My LG fridge is only a couple of years old and already needs major repair work to the doors. One side of the two doors seem to be worn out and will not close properly. Now the seals seem to be breaking. I called a local appliance repair store and was told that I have to go through LGs repair because no one else can get the parts. Nice scam LG. I will never buy another one!

Purchased LG washer, dryer, stove & refrig about 5 yrs ago. Very expensive, but was very happy when I got them. Dryer have replaced 2 - drums, last one has lasted 2 mos, paper thin drum, stove, unit went out that I rarely use and i.m. - rarely works. Never would I spend that kind of money for appliances that are worthless.

Bought 2 LG LRBP1031T cabinet-depth fridges brand new from AJ Madison for a high-end vacation rental property. After just four months, one of them failed and stopped blowing cool air into the fridge section. As a result, all food spoiled, and my five-star property was given a bad rating based on the horrible quality of LG fridges breaking down. It took more than a week for a rep to come view the problem, and now they are saying parts are back-ordered and will take another week or so to get the parts in. DO NOT BUY LG FRIDGES!

I have owned this washing machine for three years, It has been reliable and I have not had any issues and would repurchase as well as recommend the product to my family and friends. It is also easy enough to understand that I have been able to teach my 11 year old daughter on how to use it!

I purchased this washer about 2.5 years ago and my frustration with it began shortly after I started using it due to its poor performance. It is frequently off balance. Even if it only has water and no clothes it will work for a minute or two then stop indicating its off balance. Washing clothes is an all day affair at times and I wash clothes by hand sometimes to avoid using this hated washer. When it becomes off balance it will drain the water out and refill again and again so any savings on low water usage are non-existent. I started a load at 6:00 am this morning and it should have taken 57 minutes. (It is now 7:45.) After my having to adjust the clothes in the barrel several times the machine tells me it needs 30 more minutes to complete which with my experience could actually mean multiple more imbalances and more time.... I truly HATE this washer and would encourage anyone to NEVER buy it.

Purchases an LG Refrigerator in June 2020. Refrigerator started making loud knocking noise. Reached out to Customer Service and they said they can come out on January 4th. Next day I wake up to an error code on the refrigerator and run a diagnosis through their app and tells me the fan motor needs attention, so I call back to see if I can get an earlier appointment. I am told they can cancel the first appointment and get me another appointment set up. So they do and now they are telling me they cant come out until January 5th. Service representative supervisor has zero cares and wouldnt even give me his name and cant understand him at all during the call. I asked to speak to another supervisor that I can understand and refused to transfer me. Then proceeded to ask to speak to his supervisor and he says he can have one call me back but cant promise if I will get a call back. Horrible customer service on their part and I am now hoping my fridge does not go out before they come out.

We purchased the French for LG refrigerator 2-3 years ago and it stopped cooling yesterday. We called LG support. The lady was nice, telling us to try this and that, but nothing worked. She then gave me a phone number to call for local service, with all cost paid by the customer. It is not good for such a giant piece of appliance to work for just 2-3 years. I called the local service anyhow. The stop by per se is $100, and the estimated repair cost (compressor issue-- it is cold when plugged in) is $650. Looks like this is a very common issue with this LG machine. Can LG do anything about it?

Our washer (LGWM2301H) was purchased 3.5 years ago. Recently, it developed a grinding sound that was amplified when spinning. A repairman charged me $80 to tell me that the bearings were going and, OF COURSE, that particular problem was not covered under the warranty (whatever the hell is), and that the repair would cost more than $500.My husband and I are both a little shy of 70 years young and do just a few loads a week. Also, we have used numerous AMERICAN-made washers in our lives that never broke down but just were replaced due to age. This expensive LG was a treat for my retirement; my husband wanted me to have the BEST. Well, as it turned out, we bought the BEST of the Asian junk market or wherever this jewel was conceived - LG has taken care not to provide that information. It has been hauled away today and been replaced by an ALL AMERICAN-MADE MAYTAG top loader. The downside of this is that LG screwed us out of $800. (I could have had my laundry sent out for that amount.) But the upside is that, hopefully, LG will continue to put out junk and screw itself out of the market with the rest of the junk producers. It is refreshing to know that the MAYTAG IS ONCE AGAIN COMPLETELY MADE IN AMERICA, BY AMERICANS - WITH COPPER WIRING AND NO ALUMINUM JUNK . Go for it, LG. I can only hope that you will continue digging your own grave.

I purchased an LG French door, two draw bottom freezer (Model No.: LMX25981ST) in July 2008. After only three years, the fan and motor for the water and ice maker has gone out. LG states that the refrigerator is out of warranty and there is nothing they will do to help. Really? You would think that if you paid close to $3,000 for a refrigerator that it would last a little longer than three years. LG customer service sucks and nobody should ever buy any LG products because they will end up costing a lot of money in repairs in the long run. Once again, LGs customer service is awful. They do not care! Spread the word to all of your friends, families, co-workers, neighbors, or just people you meet on the street. Do not buy LG products anymore! Lets show LG that they cannot continue to make bad products and not stand behind them!

Purchased 4/11. LG bottom freezer refrigerator. The bottom Freezer door doesnt close. Warranty repair will take FIVE days. Its beeping constantly, food is thawing. Its a dangerous situation w small kids and pets. NO assistance from Home Depot or LG support.

Now seven year old bottom freezer refrigerator, freezer has ice accumulation build up on back wall intermittently, then ice cream becomes soft serve off and on. Called--not helpful, told to turn off and defrost. Just lost food again. I think seal isnt good on swing door model. I hate this refrigerator and will never buy LG products again.

I have all LG in my home, so I like the look but they have been giving lots of problems. My Big LG washer has now 4 service calls? Hummm. My dryer has had 1 so far (so good). Our new TV has 2 service calls the last one they had to take it and put in a whole new inside. My side by side refrigerator that was only 5 years old has died, force to buy a new one side french doors, one door the left side already is getting stuck? Have to make sure it is closed and yet I have no grand kids in our home that since we have none. So really is this bad luck or bad product? No lie if I had to do it all do over Kenmore. Can someone help me with this. And yes I did buy the EXTRA WARRANTY. So whats next?

Sears Kenmore model no. 79577312600 made by LG, is what Ive been told by an appliance dealer. We were watching TV and noticed what smelled like plastic burning coming from the kitchen. When we opened the door to the refrigerator, the smell was real bad and the control panel was hanging down from the top of refrigerator. Upon diagnosis, we found that the lights had never shut off. Im no engineer, but as a 26-year veteran volunteer firefighter, this just doesnt seem safe. If we hadnt been home, my house would have burned down, I think its a possibility. Something needs to be done. What if my family had been sleeping and the house was filled with toxic smoke?

LG is great brand. Love their unique features. Great company. I know the brand and I am familiar with the brand. It is always great whether it is a tv or a microwave. I love the brand so I thought it was a much better choice. I like how the refrigerator gives ice and it is great. Love the color and the spacing in the freezer. Love the white color on the inside. And it looks great on my wall. Love how it is built to last and hope it does. But I dont like how much space is taking and there should be more light. It could be much better color. It is not too heavy and love the electrical and it is okay. Could be way better.

I wish I could describe my experience, but there are no words for the dishonestly, incompetence, run-around, LYING, lack of responsibility, unprofessional, and just plain unethical, horrific conduct this company has shown me in spades and spades and spades. I purchased a very expensive LG Space Saver, side-by-side refrigerator/freezer about 16 months ago. Surprise - surprise, the compressor went out. The labor was not under warranty, but the part apparently was. Well, that would require even a semblance of customer service or honestly or even a mild attempt to care about a customer or fix a product. What I got was a vague reference to maybe having someone CALL ME in 2-3 weeks to MAYBE get out there and maybe fix the compressor. First, I was put through a bunch of dumb tests and waiting -- because yeah, a refrigerator SQUEALING, thawing out, and dripping ice down the door could be caused by leaving the door open for 5 minutes. NOT. And I didnt. Still, it took me a while -- playing LGs games -- to realize that nobody has any responsibility or integrity. That they lie as quickly and effortlessly as some folks breathe, and that every single person you talk to will give you a different answer or solution -- absolute no one will mean what they say or follow through. And they could care less how much of your time, effort, or money they cost you (I lost $800 worth of food; spent over 7 hours on the phone, talking to over 12 different people, many not even in the USA, being promised things that never happened -- only to be shuffled to someone else; being referred to their own repair companies THAT DID NOT EXIST! (Literally, I called all three of the companies myself because I couldnt wait 2-3 weeks for maybe. One, the guy was out for the next month or so because of surgery -- yeah, glad I didnt wait 2-3 weeks on him; one, they said they stopped working with LG years ago and wished theyd quit telling people otherwise; and the last one - phone disconnected). Yet, I could not get anyone at LG to understand why I wasnt willing to wait 2-3 weeks for someone at one of these 3 companies to call me!!!In the send you to ten different people, all of who will lie to you game (oh, and prepare to sit on hold for 30 minutes or more at a time, just to be rerouted to someone and start all over... again... and again...), I was told they had a repairman in the area and were sending him to my house now. Please hold. Please hold. Please hold. only to waste another hour and be told I needed to wait on one of the three companies. This went on for 3-4 days!!! Meanwhile, I tried to call an independent repairman -- my family actually needs to eat -- and what I heard from professional after professional after professional was a NIGHTMARE. No one would work with LG. LG does not pay their claims. LG compressors break all the time. Dealing with LG is a virtual nightmare. Etc! I finally found a company with a certified LG repairman (He used to WORK FOR LG) who said he would work on the warrantied part and seek payment for it from LG. (LG had already given me a useless approval # which I could use with one of those three companies. Are we really back to calling the unicorns and Santa Claus again -- newsflash, idiots! They dont exist!) Anyhow, after another day of dealing with a bunch of representatives not in the USA, I got a hold of someone who walked me through a ton of steps in order to send a pre-approved service authorization to the company I FOUND -- it would be in the companys email box in 24-48 hours. Guess what? Surprise - surprise. There was no email authorization; they never sent anything; they never called me back; and I guess they just lied at the time.So I finally paid to have the private company come out and check the refrigerator -- bad compressor. Of course, read the reviews -- everyone is saying this, so LG must know it! Well the company tried to get a hold of LG to schedule a date to fix the compressor -- they had my approval # and told LG I had been given authorization to use them and the authorization was supposed to be in their email box a week ago (oh, and they made me call the company and get a bunch of information, including this email address for this authorization email that never existed. Maybe they do this ** for fun??? Anyhow, the company Id hired could never get hold of anyone at LG -- no surprise there -- so finally went through their world-class (world being literal - class being a JOKE) customer service, only to be told that there would be no authorization because *I* the customer had an appointment scheduled for next week with one of those three original companies. ARE - YOU - KIDDING - ME!?! No one ever called me or scheduled any appointment, and as we all know -- those 3 companies were bogus to begin with. What the ** kind of operation is LG running. This is beyond PATHETIC. Its fraudulent. Moronic. Inexcusable. Sad thing is: I WILL NEVER EVER BUY ANY LG PRODUCT AGAIN, no matter how large or small, and Ive already told everyone I know to AVOID THE REFRIGERATORS LIKE THE PLAGUE. Good going, LG.RUN - DONT WALK - AWAY FROM ANY LG REFRIGERATOR/FREEZER. Or at least call half a dozen appliance repair companies and ask what they have to say about this product -- youll get a surprising earful. LG has no customer service, and they couldnt give two ** if their customers ever get anything fixed, let alone in a timely fashion. If you have 20 - 30 - 40 hours to be given the runaround, to sit on hold, to be lied to and shuffled, to speak to folks all over the world who will each tell you a new and ever-more inventive lie, then by all means, buy this refrigerator. But if you think any part of it will ever break, then youre on your own. LG should be ASHAMED. And I hope theres a class-action lawsuit at some point because they need to be exposed.

I bought a LG washing machine and dryer from Home Depot which is the worst experience ever. I went to the store on Strickland Road in Raleigh, NC and picked out the best LG washer and dryer they had on sale for Black Friday on the Black Friday pre-sale. We paid about $2400. They delivered it on Wednesday before Thanksgiving and then the problems started. They had a big dent in the dryer and said they were going back and pick up another the same day. They never showed back up and didnt call or anything. I ended up getting it 2 weeks later.Then the washing machine broke down in 3 days from the time it was delivered. Home Depot would do nothing and left it to LG. I am still waiting to use my Washer and it is now December the 8th and LG said it will try and get me an appointment next week. What POOR SERVICE! Dont Buy LG or anything from Home Depot! I think I received a Lemon and Home Depot wont help me at all and Ive only had the machine 3 days.

I bought LG fridge, model LFX31925ST, $2900, two years ago. Slowly, the fridge and freezer got warmer. By the time I realized it, I lost $500 worth of good. I spent three hours tossing food into the trash. I called customer service who told me to lower the freezer temp to -4 and open and close the door freezer door three times. Then, he said I needed a technician. I asked him how much the service call would be, and he said he had no idea. After reading all these other complaints, I think we should start a class action law suit and dense our money back. What a piece of junk! I always bought Kenmore prior to this purchase. I will NEVER buy another LG product!

The front loading washer and dryer have a tendency to pull threads and tatter clothes. Have been unable to find any snags or loose parts in the machines, but it continues to tear up our clothes and linens. The machines are a year old and have just started doing this. May need to switch back to our old brands of machines. Went back to place of purchase and they shrugged their shoulders and said this is a recurring problem. Their suggestion was to call a tech and spend $250 for a service call.

We bought an LG refrigerator 3 years ago. It stopped cooling. The repairman said that LG would provide a compressor but would not pay for labor, which could be from $600-$1100. He suggested that we cut our losses and purchase a different brand. Neither LG nor Lowes, where we purchased the refrigerator, were concerned that we lost a refrigerator full of food and had paid a lot of money for a product that was now worthless. Lowes corporation is aware of the problems with LG but continue to sell them. When I expressed my frustration, a Lowes employee said we should have bought their warranty.

Our LG fridge LFX28978ST /04 stopped cooling. We lost everything we purchased in groceries to last us a while during this pandemic. It is a compressor issue from their linear compressor. We called LG and they verified it is a compressor issue but had to pay out of pocket cost for technician to come out and the repair cost while they supply the part. The technician came out and in under 20 mins, said it was a compressor. The cost for that 20 mins, $85. The service cost for the technician to perform the work, $890. The cost for the compressor from LG is less than $260. At that cost I would rather buy a new fridge. I called and complained to LG. They gave me 3 other technicians BUT I will have to pay new labor costs. They said I could explain to them that it was already diagnosed, which all the technicians said this is false and they will have to perform their own diagnosis.1 of them did not answer, the other said he has not touched LG fridge in over 7 years and does not want to. I called LG because I was not getting anywhere and they advised that I can call any local technician and they will approve the technician to perform the service. I have called about 6 local places and ALL OF THEM will not touch LG refrigerator. All of them said one thing or the other about LG refrigerators. I am getting nowhere with LG and it is a very frustrating time right now for me and my family to get the run around and nothing in the fridge. LG will not even reimburse me the cost of my groceries until the technician performs a $890 repair that they only have to fork out $260... Beware, if you buy LG fridge, prepare for the runaround and NO technician wanting to service this and if they do, the cost will be ridiculous. This is totally unacceptable and I can see why there is a class action suit against this company. I will be posting on all social media how LG handles its customers on an item they know is flawed. Hopefully I can deter others from buying LG refrigerator. I wished I searched this site before buying an LG refrigerator. I am getting no help whatsoever from LG... NONE... They will have you doing all the leg work and calling for nothing...

I purchased this as part of a set in 2017. Its a black stainless steel gas convection range. My initial thoughts were that the control panel is extremely hard to push. They failed to put glass behind this so I have to push hard to get it to register. This is very annoying however it does work. Lately though, it has developed a new problem. The oven beeps saying it reached temp I put my food in. When I pull it out after the timer goes off, the food is cold! The oven fails to maintain temp. A 4 year old oven that is lightly used should not be having this issue! I have owned cheaper ranges and have never had issues like this, not even after 10 years or more. I am very disappointed with LG line of products.

Lg microwave model # lcrt2010st - Stopped heating 1 yr. after purchase date. Call customer service and it was like calling a bush in my front yard.. No help at all. Miraculously stopped working 1 year after purchase. NEVER BUYING LG ANYTHING AGAIN!!!

LG WT1101CW Top load washer - I purchased this washer January of 2014. I read the reviews in consumer reports and that is how I came to purchase this washer. My issue with it is that I feel it has more control over me than I do over it. It uses less water and does not saturate the items and because it uses less water, when you add chlorine bleach it leave chlorine fade marks on white wash as well as a darker wash. This has happened many times and a lot of my items were ruined. I do not believe that Consumer Reports tested this issue on clothing. I have also had to rewash my clothing because the dirt just didnt come out. I currently have sent LG an email with regard to this issue. Today, I just purchased a Kenmore with an agitator and it has a water level that I can choose. Although it is 3.6 cf as opposed to 4.3 cf. submitted by serial number. CHLORINE BLEACH DISPERSEMENT AND WATER LEVEL IS THE ISSUE. I have gotten unbalance codes but machine works and is quiet but I want my laundry clean.

I like that its energy-efficient, easy to clean, quiet, and overall dependable unlike leading competitors. Fit well in the kitchen, not too tall. I liked the water filter and dispenser inside the refrigerator and the spacious shelving that was easy to clean - made of clear plastic not barred plastic. It was top door freezer and bottom door fridge and did not have enough room. Nor enough room for leftovers or storage which is much needed in families larger than 3.

I am well please with the performance, saving and overall value it has delivered thus far. I purchase a black stainless steel model and my only regrets are the fingerprints that I must clean daily. The freezer that came with a ice maker does a great job making ice in a timely manner.

Our 25-year-old Kitchen Aid dishwasher died and sadly our landlord replaced it with an LG dishwasher. Whether it works to our satisfaction has yet to be seen; the design is my big complaint. We are bending over literally almost to the floor to load the dishes. I own some giant pots, but none big enough to justify the enormous gap between the top and bottom shelves. Its ridiculous. I actually stubbed my toe and injured myself on the open door, which practically rests on the ground! The prongs are lined too far apart to economically place small dishes and plates and all in a row, so attempting to find a sensible way to group like dishes and glasses is pointless. Fortunately, we hadnt thrown away the utensil tray from the Kitchen Aid; I dont understand the covers on the junky LG tray, some of which stay open and some dont. Its just a cheaply and poorly designed, impractical product.

We purchased an LG large capacity washer and dryer set 4 years ago. A few months ago, we noticed the so common thump, thump, thump. I looked inside the dryer and noticed the crack in the rear weld of the drum. I contacted LG. It took numerous calls over 3 weeks before I finally got someone who admitted that the drum had a 5 year warranty because of all the broken welds. Why wasnt this recalled? Why in the hell did it take me 3 weeks before someone owned up to this P.O.S. They put me in touch with Tanstel electronics for the repair. Tanstel tells me they will have to order the drum and will call me when it gets in. They say it should be in in about 2 weeks. 3 weeks later, I call Tanstel and am told, Yeah, the drum is sitting here, been here for a while, when do you want us to come out? Are you kidding me, why didnt they call me when it came in???? Tanstel comes out to do the repair, costs $150. The next load we put in, we notice that if the machine says it is finished in 5 minutes. It keeps on doing this. Apparently, when they replaced the drum, they damaged the sensor that tells the machine when the load is dry. Tanstel comes out again, repairs the sensor and leaves. The sensor still isnt quite right but is better than before. It is now a month later, and my drum doesnt turn anymore. I can hear the motor turning and can smell the rubber band that is supposed to turn the drum burning. I have had it!! I will never purchase another LG item again. Please learn from all the complaints on this board. LG doesnt care about customer service! LG doesnt care about repeat business!

Purchased top of line LG washer/dryer ($2,256.79) from Warners Stellian (WS) with 5 year warranty- expiring 2016. Model #WT5101HV. Between WS, LG, and NSI extended warranty company, theyve been unable to repair or replace our wash machine. Weve been going to the laundromat for one month. We are beyond livid! Each entity blames the other, no one will take responsibility. I would not recommend WS, NSI, or LG to anyone. Beware! We just want a working wash machine!

My refrigerator is only four years old, and the motherboard went out on it. I spoke to numerous appliance repair companies, and they told me they will not deal with LG because of their bad customer service, and the part will take up to eight weeks to receive. I found a company that would order it, and Im still waiting for the part which was ordered on September 17. I would not buy any LG product because of this. I have been without a refrigerator for almost two months.

I liked the LG brand initially and the refrigerator was on sale. Adjustable temperatures for desired food storage. Roomy storage and easy to disassemble to clean. Lower power usage for reduced electricity bill. But the lifespan of the refrigerator is not as long as desired. It did not meet my expectations as my older refrigerator outlasted this one by about 20 years.

I called the store we purchased the unit from, Lowes, who immediately told me they have a hotline number I can call and that they have a policy that if a repair person comes out two times, they will replace the unit. It was a known problem with the motherboard on the computer. LG on the other hand, in Korea, after telling me they would replace the refrigerator, after another long wait, finally contacted me and said they couldnt replace the unit. All in all, very pleased with Lowes coming through to get it working properly. Id give them a 5 star for helping and their customer service!

Right after the 12 month warranty expired the microwave stopped working. We were lucky that we had a home warranty insurance so all I had to pay was $75. They had to replace the Magnetron, the fan and the fan blade. The LG service was good, however the microwave is not. Buy extended warranty. May be it will help.

I purchased the LG refrigerator in June 2016 from Home Depot. The compressor failed July 2017. Fortunately, I had purchased the extended 5-year warranty through Home Depot; however, the on going saga of trying to get the unit repaired is unacceptable. It took nearly 10 days to get repairman to the house to diagnose the problem. There were no compressors anywhere within the United States to replace the defective compressor. The compressor was back ordered with a promised delivery date 10 days after the repairman had diagnosed the problem. I expected the compressor to arrive by August 3rd. I was recently informed that it would not arrive before August 17th with a possible installation to occur within 1 to 3 days after that date! This would be over a month to get the refrigerator repaired.In discussing the problem with the repairman, he informed me that he is seeing numerous compressor problems with the LG refrigerator. Home Depot, although not acknowledging a problem, was good enough to offer a small refrigerator to provide some form of unit for us to have in the interim. I suspect that they know that LG has a major problem that is being swept under the rug. This is a problem that needs further investigation.I honestly want Home Depot to take the unit back, so I can replace it with another brand. It was the top of the line LG refrigerator, in which I paid nearly $3000. Compressors should not fail within a years time, and if they do, there should be replacements available in less time than a month. Clearly, LG has some sort of defective design with their refrigerator compressors. As I have investigated the problem online, I noted that there has been at least one class action suit against LG refrigerators in the recent past. I believe that this issue is potentially lining up for another class action suit.

We were building a new house and when we were asking around for recommendations on refrigerators, LG was the brand people were recommending. We did have a washer and dryer that was LG, and we had a good experience with those. The refrigerator came with a counter depth feature. We had an awkward space we had to fit it into and I liked that it fit there and I havent had to worry about it. I had to make two warranty claims and both times, it was pretty easy to go through that process. I appreciated the service people that came and worked on the appliances cause they were professional and did a good job. I also didnt have to wait a super long time for somebody to come and help out. I would recommend LG.

Following in quotes is my last communication to LG about the warranty claim for my over-the-range microwave. Following their second opinion mentioned in the communication they finally replaced the unit. Honestly I have a house full of LG appliances and electronics and all in all I’m happy with them all but if my warranty experience is anything like standard, I hope your product never breaks. The following stands as my review: “I have a warranty claim for a $189 over the range microwave that’s been going on since 7/11 with 6 repair visits and another scheduled for 9/21. Everything has been replaced at least twice and some things 4 times and it still doesn’t work and still, regardless of my begging including a desperate letter to the company president, you refuse to replace the unit. Your last reply was that my request was denied and you were seeking a second opinion. Turns out it’s from the same repair company who have already sent two different technicians. Love your products. HATE your warranty service. Case **. Service costs listed on visit receipts exceed $1,700. Seems a bit much for a $189 unit. PLEASE HELP!!!”

Bought an LG refrigerator for 4 years ago. 2 months ago our refrigerator and freezer stopped working. We lost everything in the fridge and freezer. As we no longer had a warranty on it we used our American Home Shield warranty. They sent a technician out to diagnose that it was the compressor. The repairman stated there was 10 year warranty on the compressors because of problems that LG has had. Because of that he couldnt fix our refrigerator LG did not contract with them for warranty work after waiting a week for him to get there. American Home Shield then sent out Sears not to fix the problem but to diagnose it again. That was the end of week two. We then had to wait another week for the compressor to come in and for Sears to come and fix it.3 weeks without a refrigerator or freezer. Living out of A cooler. The 1st technician told us, Dont be surprised if something else goes out because your compressor has made your refrigerator work too hard as it was dying. Sears tech however denied this statement and said no. Once we fix the compressor no problem. Well its now 2 months later my fridge and freezer do not work again. Lost everything again. Took a week for American Home Shield to have Sears come out again for a recall on their original work and he is determined it is the motherboard that is bad and he cant tell if the compressor is bad because the motherboard is not working so well have to wait until the motherboard comes and he fixes it and then we might have to wait again for a new compressor. Once we fix it no problem. BS.Not happy with this LG product. I got it because of all the problems I had with my Frigidaire. Is there not a refrigerator company out there that is selling quality products. So now that Ive lost two freezer full of food two refrigerators fulls of food and living out of a ice chest for now for weeks and more to go Im not a happy camper with LG. Not to mention we go thru bags of ice at $4 a bag and have to put new bag in every other day. So at 4 weeks so far with both repairs LG has cost me $56.00 in ice and we dont even have it fixed yet.

15 months old. Motherboard was replaced. The freezer went out once motherboard was replaced. In one week. Now I’m being told the coils and parts that hold the Freon has to be replaced and it will cost 300.00 in labor. I just paid 300.09 for the last part and they want me to pay 261.00 for labor of the last part. That’s Sears which is a whole story on it’s own. Don’t buy LG and don’t buy from Sears!!! EVER!!!

We have had an LG refrigerator (Model FX25960ST) for 7-8 years. In that time I have had to replace the ice maker twice. The light cover partially melted and will no longer stay in place. Yesterday we noticed the hardwood floor on the other side of the wall from unit starting to buckle. I pulled the refrigerator out and found a half inch split in the water line on the back of the refrigerator. Water shot out when it made ice. It is going to cost us $$$ to fix hardwood floor (and replace refrigerator).

We purchased this refrigerator Dec. 15, 2014 its not a year old and still under the factory warranty. This is the second time that we have had this problem with the refrigerator not getting cold. May 2015 was the first time someone came out and adjusted the temperature, the same problem happen again around September 11, 2015 where it wasnt cooling or making ice. The day I got out of the hospital, I come home and everything in my freezer had thawed out and spoil. I began calling immediately but no one seems to put themselves in our shoes. We have been without a refrigerator since September 18th, 2015. Someone from Jebco in Saraland, AL. came out on September 23, 2015 said that he had to order a part and for us to unplug our refrigerator until he return on Monday September 28, 2015. Well Monday came, his clerk called to say that he would not be able to come on that day. I was so upset that I hung up on her, but later called back to apologize, later that day she called LG to inform them that she did not think I was satisfied with them QUOTE: Im not satisfied with anyone because everyone has a refrigerator and we dont. We are having to keep water in a cooler and having to go out to food because we cant put anything in the fridge. All we are asking is for them to give us another refrigerator, nobody seems to be able to accommodate for our loss. We are still paying for a broke down refrigerator, its notfair. I thought customers were always right and came first, well it seems that is not a true statement, because if it were true they should make sure that the customers are happy and satisfied to every extent.I am so dissatisfied with HHGregg and LG, I am letting everyone know not to deal with either one of them because they dont stand by their word of satisfying their customers. Is there anyone that can help me please come forward to give me some advices? We have spoken to so many peoples and nobody doing anything.

They warranty the motor of my LG front load washer for 10 years, and my washer is 3 years and 2 months old; however getting them to come out and to process for the eventual replacement has so far taken 3 weeks. They are moving to replace because it wasnt 4 other things they replaced. They tell me since the part which was on back order for 3 weeks and suddenly arrived without warning, DURING the time period they were reviewing for my replacement which is 3-5 business days, that I have to start all over with another 3-5 business days to review for replacement YET AGAIN. Ive been 4 weeks without a washer. The customer service reps sound like robots reading from a script. They dont even sound human. This part that suddenly arrived without warning during this period when I thought I was receiving news that I could go pick up my new washer? Well, nobody even told me it was coming. The repairman, Ron, didnt even bother to tell me it had arrived at his house yesterday. He had this part and couldnt come out to my centrally located home for another week! Well, he came today and the machine still isnt working. So here I am on hold with robots, waiting for a supervisor to see if I can somehow bypass this mandatory review process which she told me wont be authorized till next Monday. That is 7 more days from today. Their service truly sucks. Nobody seems to care.

We purchased an LG range with convection/double oven and it was delivered in December 2012. I was at my home in Nashville so I never used the stove until I returned on February 12th, 2012. My daughter did use the stove and it worked fine as far as using the burners was concerned. I am a baker (experienced) and so I tried the ovens and they do not work properly. They are not calibrated correctly and bake uneven and spotty. The oven temp does not work properly. The cakes bake/burn on the outside and not in the middle. Now, the 90-day warranty has passed and I do not know what I can do to get this lemon of an appliance replaced. I work in media and you can bet that I will not be telling the public to purchase this stove. Awful, just awful! I will never purchase an LG appliance again!

Total runaround. In the first year my knobs have melted, called and complained and they were not covered, they said I shouldn’t use the oven for heat! Sent an email complaint. They sent me new knobs. Year 2 the door is rusting inside behind the glass, again not covered, told it was a maintenance problem, the door is getting wet!! Inside!! Also the knobs have melted again, If the oven is in use and I take the knobs off the temperature of the front panel is more than 200 degrees. If you bump the knobs they turn the gas on. I have the extended warranty and still be charged for service and labor. Please tell me what is the purpose of an extended warranty! Model number Lrg3085st. Serial 505mmqhof948. Pictures have been sent.

Updated on 08/30/2019: The leaked water ruined the chill drawer electrics. it is not covered under warranty anymore. I did talk to LG and they agreed to send me a new face for the drawer. Then the tech tells they charge $300 to install it. With LG the hits just keep on coming. Since the tech left yesterday the fridge is at 45 degrees and the freezer is at 20 degrees F. Maybe it will get better later? Consumers deserve better than this.Original review: Bought this refrigerator June 14 2016. The compressor and other parts have been replaced twice. The last time was August 15 2019. Here it is August 19 2019 and it is 40 degrees in the freezer and 60 degrees in the fridge. Again we are waiting on the repairman. Have lost around 200 dollars worth of food each time. It is clearly time for them to replace this lemon with a new fridge but they probably will not. Maybe the third time is a charm but I am not betting a new purchase of groceries it like I did last week. If you bought an LG fridge best of luck to you.

So we splurged and bought one of those washing machines with all the bells and whistles. Rust formed around the bleach dispenser after just over a year. This is completely unacceptable. It continues to grow daily and is not cosmetic to me. I have never had a washing machine rust out on me, what will this look like after 3 years? 5 years? If it lasts that long. There were some huge lawsuits back many years ago with auto manufacturers and rusting vehicles. Maybe an attorney should look into a class action suit against LG. A $1200 washing machines shouldnt rust. If they do, you should get relief from the company not the runaround.

The refrigerator had touch screen features, good temperature functions, and enough room for all my groceries. The height and width was good, as well as the space it took up. I would improve the amount of time the warranty lasts and probably more cost effective. The cost is pretty high for some of the products, however, I enjoy the appliance. I chose this brand because its a well known brand and everything works well as expected. Im a fan of other products from LG and they work great. Great purchase and easy to use.

We are an LG household. Washer, dryer, and refrigerators. Our main kitchen refrigerator, a 2016 model, stopped working in July 2019. First failure. LG send out their authorized repair technician who came and changed the compressor. It worked for about 2 weeks and died. That was the second failure. LG sent out another technician who said the previous technician had done an incomplete repair, he said he completed it, and left. The refrigerator worked for a few more days, then died again.That was the third failure. The fridge has now been non-functional for over a week, and the repairman is not scheduled to come for another week. It is not good to send repairmen who are unable to perform a satisfactory repair the first time around, not to speak of the extreme inconvenience of losing three refrigerators worth of food (from three failures in the span of a month). Looking back, I would have much preferred a replacement machine after the first machine failed, or a refund after the second failure. We are now on the third failure and not thinking good thoughts of the LG refrigerator company.

Purchased a LG 1.5 ft.³ smart inverter microwave oven in August 2019. Three weeks later the unit quit heating. I called LG customer support and was eventually told the magnetron was defective. I was told I could send the microwave back to LG and they would replace me with a brand new one. Not wanting to wait, I decided to return the microwave to Home Depot where it was purchased and was given a full refund. Because Home Depot‘s return policy includes a 90 day exchange or refund, I decided to purchase a different brand. The moral to this story is don’t wait on LG to refund, replace, or repair your appliance if it is newer than three months. Take it back to the store you bought it from instead. Far less stressful.

We are senior citizens who downsized from our house to a co-op. For our co-op we purchased all new appliances. Among the appliances is an LG electric induction range. We moved into our co-op on September 22nd. The range has not operated correctly with one of the cooktops not operating at all and the oven door constantly looking and requiring reprograming. The range was purchased from Lowes and it was recommended that we purchase the extended warranty which I am glad we did. According to the serial number the range was manufactured April 2020. Upon contacting LG it was arranged for a technician to come to our co-op and check out the range. The technician concluded that the cooktop is defective and requires replacement. The lockout required reprograming. The technician was unable to tell us when the cooktop would be available for replacement. We will give LG a week and if not resolved will consider returning the range. Should this not be available for us to return the range if necessary we will institute legal proceedings. It would be to LGs advantage to better checking out their products before releasing them for sale. We are completely discussed and would not recommend LG. We also purchased an LG refrigerator and dishwasher and pray that we have no problems with them.

I have a LG LSXS26326 side by side, not even 3 years old, purchased 3/2015 from Lowes for $1600, 3 weeks ago is not cooling on either side. I called LG direct many times, always getting the runaround. I was given 2 numbers of repair services in my area. I called these numbers 2 days in a row and left messages, with no response. Every service repair company I called in my area said they are not authorized to work on LG sealed system or compressor, since they are under warranty. HomeAdvisor sent a service repair out from SC, Im in NC, 30 minutes and $75 dollars later, I was told it would cost a minimum of $500.00 in labor to fix the problem and maybe parts, since LG customer service is so hard to deal with, like I didnt already know. Repair would need to replace compressor and sealed system and blowing out lines with very expensive gas. I was told parts are still under warranty by LG Direct, but could take 7-10 days to ship out, who knows how long it would take to get them??? Ive lost hundreds in food. My repairman basically told me to go bUy a new refrigerator, he said 85% of the refrigerators they work on are LG, and recommended Whirlpool, Kitchen Aid and/or Maytag as replacements. Very upset that they do not stand behind their products and their customer service has A LOT to desire. Do not buy LG unless you have money to throw away. Im a single mom and this has cut way into our budget. $1600.00 down the drain!!! We had hopes to go on vacation this year, but thanks to LG that wont be happening, having to buy another fridge in such a short period of time, has taken that out of the budget.

We purchased an LG front loader washing machine, LG dryer and LG refrigerator in 2006. The dryer needed repair service once; the washing machine had several issues including nasty smell, weird spots on clothes and needed lots of repair, and the refrigerator has stopped working twice. We had purchased the appliances through Best Buy and were able to cover some of those repairs under the extended warranty. All the appliances are long out of warranty now. Last year, we found that there was an internal leak in the washing machine causing the rear left housing to rust completely through which resulted in a flooded laundry area every time the machine was running. Now the freezer/refrigerator stopped working (again). I have not yet contacted LG as I dont expect them to actually do anything about these issues. The dryer is still running as far as I know. In all fairness, we have used the washer extensively but based on my experience with other brands, I would not buy any LG appliances again. They were expensive, turned out to be substandard, and have costly repairs.

Having 4 compressors replaced, 3 months of no refrigerator in my home, Food being discarded due to compressor failing, rude and unhelpful customer service along with a complete runaround, NEVER AGAIN!

Bought a black stainless LG fridge 2 years ago. So far, LG has had to come out to repair it 4 times. 3 times for the ice/water dispensers not shutting off, this last time for the compressor breaking. We lost hundreds of dollars in food. On top of that, my $2,000+ fridge has the black stainless coating peeling all over. These coatings are terrible. You will be disappointed. Stay away from LG and any stainless steel appliances that are coated or painted on, and not baked in to the stainless itself.

Bought LG double door refrigerator about 2 years ago. The drawer broke after 6 months. Called for replacement part. Paid $50 for a new drawer. It didnt fit. Was the wrong one. Called LG. They said they dont make a replacement drawer for my model and they sent me the closest one which doesnt fit because its not for my refrigerator. They did refund my money and I now use the old drawer with duct tape. And dont even get me started on the ice maker. The LG refrigerators look nice but are made very poorly. And if you are looking for service and support after you buy and something goes wrong, dont purchase LG.

I have LG stainless steel side by side fridge with water and ice dispenser. Freezer temp is not cold enough, suddenly it stopped working. Very poor customer service, very poor quality product. It look great but works like a c... I will not recommend LG products at all.

My LG over range microwave oven has an extremely nice appearance. It is medium size and has a turntable. It also has a powerful vent fan with a stainless steel filter. My wife & I use it every day. It is the best microwave oven we ever purchased. I recommend this product.

LG direct drive washer - Luckily we didnt purchase this machine, it came with the home we purchased. Tried to use it but after many many problems from unbalanced loads constantly to the final straw which was water leaking into the machine after it was finished working. It would half fill overnight. Switching to Samsung.

An affordable set of washer and dryer that looks good and had been flawless for almost 10 years with an average 3 generous loads a week. They are certified energy saver and they perform as such. I can honestly believe that I had my money worth and they are still going strong.

Woke Saturday morning to find water on floor (from ice melting in door dispenser), warm fridge and everything melted in freezer. Big mess! Called LG. After playing 20 questions with them, they determined the compressor was bad. Would send replacement parts directly to house in 2-3 days. But the earliest a tech could come out to make the replacement is 2 weeks! Who goes without a fridge for 2 weeks? Not only did we lose all our food, I lost $5000.00 in Humera injection pens that are supposed to be stored in fridge and kept cool. Sure LG will supply their faulty compressor with a new one, (dont know if I have to pay for labor yet) but who pays for all the lost food, loss of expensive medicine, all the mess and all the inconvenience and stress of not having a fridge for 2 weeks? How are not Attorneys General not following up on all these LG customer complaints about faulty compressors? It is NOT RIGHT! We paid a lot of money for this LG fridge. Our previous one, a KitchenAid, was working fine when we replaced it with this fancy new LG fridge. The KitchenAid is still working fine at my sons home in his kitchen. How can Best Buy, Home Depot, and Lowes still be selling these terrible products?

The inside of my LG front loader washing machine started on fire while it was running on 3/11/15. Fire was contained to the inside wiring/hoses of the machine. Eventually started the dryer on fire as it was right next to it. Called 911 & the fire was put out by the firemen as I waited outside (I was unaware of the cause of the fire at that time as my entire basement was filled with smoke and I ran outside immediately). The entire house is almost unbearable from the smell of the smoke.Called LG and having a difficult time communicating with anyone. Not really sure who else to contact as I seem to be getting nowhere. So far, LG has not been helpful whatsoever.

The large right front element on my LG model LSC5622WS electric range turned on by itself and will not shut off. The stove was purchased in Sept of 2007 and the warranty has ran out. I noticed on the internet that there are other people complaining about the same thing. LG customer service was very rude when I notified them. I had to unplug the stove. I cannot use it, fire hazard!

My old gas range died recently, so I decided to buy a new LG glass top. It cooks fine, but I would NEVER buy one of these things again. Stains on the cooking surface are impossible to remove. I have tried all the recommended procedures and nothing works. Shame on this manufacturer for releasing a product with a defect that they MUST have known about. Do yourself a favor and look for something else.

Worst built products ever! I purchased an LG full kitchen package in 2007. I have had issues with the cheaply made parts since day one. The customer service is of no help! I strongly do not recommend LG products to anyone! Between the factory and extended warranty, I have not been able to get any resolution for the replacement of the broken, poorly made parts for my refrigerator and range. Worst made appliances ever!

I purchased a new washer and dryer from Home Depot in June 2019. The washer broke in October, 5 months old. I called LG customer service on 11/4/19. The sent a repair man out the following day. He needed to order parts, and said they would arrive the following Monday. I waited a week and no parts. I called customer service again and was told the parts were on back order, so they request a defective replacement. I called a week later, and was told the request was denied as the part was shipping and would be in on 11/26. I called on the 26th and was told the parts were still on back order and that they were referring it back to defective replacement department and they would contact me. I called again today, 11/29, and was told she could not see that it had been referred for replacement and that I would need to call back Monday morning. So far it has been almost a month with no resolution in sight. Although after reading some of the other reviews, I may have months more of waiting.... Customer service agents are outsourced and speak very broken English. They are very unhelpful and they have no managers to transfer to. They do excel at giving you the run around though! This was the most expensive washer I have ever purchased. I am very disappointed. Side note, the dryer was broken when the delivery guys first brought it out, so they took it back and Home Depot had to order another one.... Thank goodness the delivery guys knew what they were doing, or I most likely would have been dealing with the dryer from day one.

I purchased the top of the line Steam Front Loader approx. 3 years. ago. My wife and I are the only two that have used this washer, so it was taken care of and cleaned after every wash. I am a Machinist and work on much larger machines, so I know my medals. My wife put a normal size load in and the machine started shaking and smoking. We turned it off and opened the door and smoke filled the room. I contacted LG and explained it to them. They told me to take the machine apart and send them pictures. I did. Man was I shocked to see the cheap metal they use in their machines. It was so corroded, rusted, and full of mildew. When I went to pick up the part it broke into, in my hand. I didnt use any force on it whatsoever. With the RPM these machines put out, if we would have left it on, and it broke someone would have been badly hurt or even worse. I learned my lesson from LG. They do not service what they sell, they dont return phone calls, they will lie to you in a heartbeat. I also learned to read reviews before I purchase again... NEVER ANOTHER LG. I have learned most people that write reviews tell it the way it really is.

I purchased a LG refrigerator model LFXS25623S/00 in 2017. Refrigerator & freezer stopped working end of May 2020. Have been battling with LG for over a month. Last week they sent out a repairman that said it’s the compressor but he can’t fix it because it is under warranty?!? I have been given 2 case numbers because I am being sent from dept to dept with no resolution. I am bedridden due to terminal illness, my caregivers are having to bring ice every day to keep some of my meds cool and are having to bring in my meals because I lost all of my meats and no refrigerator working now to replace lost food. I’m only asking for my refrigerator to be repaired but apparently that is too daunting of a task for LG.When I call in I am put on hold to be transferred and then the call drops. This has happened numerous times. I received an email saying my case is now being turned over to the Defective Returns Dept. It has been 5 days and still no word from that Dept. I purchased this refrigerator thinking I was getting a high quality refrigerator and paid the high quality price but I am definitely not getting high quality customer service. Obviously with all the compressor issues LG knows there is a problem and should be prepared to offer resolutions in a more timely manner.

I love our microwave. The only thing I dont really like is you have to run the potatoes twice in order for them to be done. I think that they have made great improvements since the first one we got. I love it.

I did a lot of research looking for a washing machine and dryer. When we went to Lowes we knew what we wanted but needed to see in person. The decision was difficult. I really wanted a front loader like I had a few years ago. The LG I chose has a glass top which I do like a lot and does not have an agitator. The machine takes a little getting used to but not difficult. Our clothes come out beautiful.

First, we purchase this refrigerator IMXS30776D is 2016. This refrigerator is barely three years old and $2800.00. This refrigerator has had all part replaced (the compressor twice). The technicians from A&E Factory Service deemed our refrigerator non-repairable. We called LG to see if we could get a replacement or refund. They said they needed information from the technician at A&E to confirm our refrigerator is non-repairable. Three weeks later, we have been passed back and forth between LG, SEARS the A&E. We made another attempted today to find out a status and were passed to SEARS Warranties department. They pretty much told us, No we are not replacing or refunding the refrigerator. I will not buy another LG refrigerator or any other product that LG makes. I will also pass on my experience to everyone I know and those I see shopping for refrigerators (Best Buy, Lowes, Home Depot which I frequently shop). Stay away from LG refrigerators!!!!

We purchased a brand new LG Refrigerator LFX33975 fall of 2013 prior to moving into our new home. In less than a year 1/2, we noticed the bottom of the left side door beginning to rust on the bottom side. Directly below the ICE/WATER dispenser due to a manufacturers leaking problem. We called LGs warranty department and they sent an LG specialist to come out and take a look at our complaint. He determined that there was a leak caused by the ice and water dispenser. The leak was due to a manufacturers default. Because the dispenser should have never leaked out into the bottom of the door frame which caused the rust. The LG specialist said he would have to order a new door and a new ice maker that were shipped directly to our home. He then called to find out if both parts had been delivered and we told him yes. We then arranged an appointment for him to come out and replace these parts. Now they want us to be responsible for the repair cost of $224.70 that they should have come out and repaired at their cost. We are even being harassed by a collection agency which even sent us a letter demanding payment. Such an expensive fridge should not have this problem especially being just over one year of owning this fridge. I am sure that there are many disappointed customers dealing with the same manufacturers defect. They deserve to have a class action suit put on them. If LG is harassing us like this I can just imagine how awful they are to others. I will never again buy any LG products in the future!!! WE ARE NOT PAYING FOR THEIR MISTAKE!!!

Husband and I purchased a LG dryer model # DLEX3570W two and a half months ago from Conns Appliances and noticed the print around the settings was just wiping off. One side is gone and the other side is smearing. This is a front loader dryer and wasnt cheap. We also purchased the matching washer. The washer print settings are fine so far. We owned LG washer and dryer before this set and although the washer failed after about 4 years, due to pricing we thought we would give it another try. We called LG over the print coming off and sent them photos. They said it wasnt covered under warranty because it is cosmetic. My husband explained to them that it wasnt cosmetic when it affects whether or not you can see what setting that you are setting the dryer on. They said that they wouldnt cover it and that was that, basically. My husband called Conns Appliances and didnt receive any help for them either, even after telling them that he was going to have them come and pick up their junk. LG tried to say that we must have cleaned it with a harsh chemical. I read on a review somewhere back in 2007 they tried to tell the same thing to another woman. Warranty says any defect in materials or workmanship. This is a defect. Im nearly 60 years old and have owned washers and dryers all of my adult life and have never had the settings print come off. I dont care how long that I had owned it. Thinking of getting a lawyer.

Bought an LG washer (Model WT5001CW) 1/2/11 from Home Depot with the in-home extended warranty in effect 1/2/12-1/2/16. The panel under the bleach tray has started to completely erode and even showed signs early on. Received a total run around and was told rust is not covered under the warranty. I tried to explain that it was due to defective materials. This is a known issue by LG and they refuse to take responsibility. Home Depot refers me to Federal Warranty Service Corporation/Assurant for the extended warranty and they refer me to Home Depot. Never again will I purchase anything from LG.

2 year old machine rusting all along the join at the bottom of machine. When complained and sent photos told rusting around dispenser not covered as powder it is corrosive. It wasnt anywhere near the dispenser. That said, your product is not fit for purpose then, its washing machine it has washing powder in it!. Now we are told it is poor maintenance on our part and not under warranty. Quality brand? I dont think so. Your attitude to customer complaints is to first blame it on the customer. Your product is not fit for purpose, if it rusts that early its a washing machine.

Our LG bottom brand new refrigerator broke down 5 months after we bought it and hooked it up. The compressor was restricted and anti-freeze wouldnt flow. LG told me I would have to wait up to month to get a new compressor because it wasnt in stock while everything melted in the mean time.

LG appliances have been the worst ever. My dishwasher failed (fire developed) after a little over 2 years. My refrigerator - only 16 months old - failed and I lost hundreds of dollars of food and after one week, its still not repaired. My LG microwave lasted 2 months and had to be replaced. No more LG. Lousy goods.

The washer has been nothing but trouble from day 1. The tray gets mold and mildew buildup behind it and thats with leaving the tray open as well as the door. About every 5 or 6 loads, the OE message appears and no matter how many times its been cleaned, the same thing. Actually, as Im typing right now, I just heard the old faithful ding ding ding and looked over, only to find the OE blaring as usual. LG should recall these horrible machines. I also bought the dryer and lower drawers and have to run the dryer twice most times to get my clothes dry. The smell is horrible and my children have allergies. I think this machine may be making us sick.

I initially chose the LG refrigerator because of the style. It matched my kitchen appliances already in the house. I also picked it because it was spacious and affordable. The LG refrigerator that I previously owned was spacious. It was also nice stainless steel design. It had a good ice maker that also gave you good cold water. I didnt like the fact that this refrigerator didnt last as long as I thought it would. It broke and would no longer keep my food cold. It was disappointing that my nice fridge broke and I had to purchase a new one.

Love the fridge, so far it has served us with big spaces. The biggest (only) problem is the icemaker and water dispenser. It doesnt make enough ice and the water dispenser is slow that it takes 5 min or more to fill a glass. Improvements need to be made on this.

We purchased our washer and dryer in July of 2012. So far, the washing machine is doing what its supposed to. The dryer, thats another subject! It has stopped drying clothes now twice. We had it serviced in late October 2012 and was working fine. Then on December 4th, 2012, it stopped drying again! I called LG, who was absolutely no help! I purchased the extended warranty and its not worth it. My advice is to run. Do not look at any LG products. I even wrote the company and havent heard back as of today.

Bought a LRMVS3006S. 30 cu. ft. Smart wi-fi Enabled InstaView™ Door-in-Door® Refrigerator with Craft Ice™ Maker less than 2 week ago. Ice maker did not work after 60 hour wait recommended when I called LG after waiting 48 hours for icemaker to function. Then we noticed that temperatures are not reaching the low levels needed. Result: Spoiled food!!! They sent a technician to fix it (which we reluctantly agreed to). Technician showed up 10 days after we bought fridge. What did he say? No fix. Problems with compressor and we dont even have the parts to fix it. The thing is, we do not want our brand new - not cheap - refrigerator fixed! We want it replaced or receive a full refund!!!. Almost two weeks and still dealing with insurance we bought to cover it and LG not responding. After always buying all appliances LG brand, this is the end of our LG preference in this household for sure.

This washer and dryer were rated about as well as any, so it was kind of a tossup what to get. You are supposed to use TUB CLEAN cycle monthly or more often (This on a front loader that is supposed to SAVE water) and after every time you use the machine you are supposed to wipe around the 2 gaskets that stay wet. If you dont, and even if you do this creates odors, sometimes even if youre careful to wipe all around. Wiping the gaskets down requires getting on the floor and going into the tight crevices with a rag all around. Also, you are supposed to frequently empty the drain at bottom and clean out the filter. This also requires sitting/crouching on floor and the first few times I had water all over the floor and under washer. Very impractical. So far it hasnt had repairs (2 years old) but is noisier over time and thumps around a lot on spin cycle. Poor design all around.

We bought a complete set of LG appliances that they just delivered August 8th. As soon as the delivery people left we noticed the oven door is not lining properly. The Home Depot that we bought the appliances send an LG person to fix it. They came twice but they literally take 5 minutes and they said they can see it but they cant do anything about it. Nothing!! Brand new. We made Home Depot to take the stove back, now they are saying the model we got is discontinued. I clearly see it on the website, I dont get it. Next time I will NOT BUY LG.

I removed the front cover of my 2 year old LG front loader and the bottom left side as well as the inside of the front cover are rusted. It seems to be coming from the bleach dispenser. The dispenser seems to have some type of leak or defect from the factory.

We purchased an LG refrigerator; it has French doors and with a bottom freezer. Shortly after it was installed, the freezer started accumulating ice. We had it repaired several times because the electronic circuits were defective, and the problem recurred. LG refuses to take responsibility for the problem even though they have re-designed the circuit board at least ten times. My repairman told me that they have this problem since the refrigerator came to the market. I have paid hundreds of dollars in service calls, and the last time I spoke to their customer service department I was met with complete indifference. I was told that there was nothing they could do for me. Another issue is with this unit is poorly designed; it has a very flimsy hardware for the crisper drawers that keep coming off the rails. That issue was also not acknowledged.

We absolutely love our LG refrigerator. It looks nice, performs well, and the ice maker (through the door) still works perfectly after 2 years. We have tried many different brands and this is the only brand I would recommend.

Have been very satisfied with my LG Side by Side. Have had it now for 6 years and has worked flawlessly. Recommend this product to anyone looking for a reasonably priced fridge freezer. The automatic ice cube maker works better than any other one we have owned - never jams or freezes up and turns off automatically when it reaches setting on tray.

I purchased the LG pair during a black Friday sale. It was a substitute for Maytags. I have been completely satisfied with dependability and cleanliness of the front loader. Economical, controls are easy to use.

I purchased the refrigerator from HH Gregg and within a week or two, we were waking up to water on the floor and ice in the freezer on everything. Also the seal was frozen and the fridge was not keeping the food cold. LG sent out a repairman who was the first of many to tell us LG has a problem with their refrigerators and cant seem to fix it. They have so far replaced left hand refrigerator door 3 or 4 times, also fixed a few other things which did not last. They keep wanting to send out repair guys which means someone has to be here for a 6hr window for him to make it. My time is more valuable to me than that. Thank God HH Gregg is trying to do a buy back so I can get a unit that actually works right. Thank God for honest business that helps the customer.

Worst customer service call. I have been listening to the recording for dont know how long. Meanwhile I read all reviews which have experienced worst than me. I hope my call gets answered and my issues gets resolved. I need to start praying and wish me good luck. Customer service at LG sucks. My recent purchased refrigerator does not want to give cold water, my tap water is colder than the first cup in the morning from my fridge. It is not even 3 months old.

This is the WORST appliance I have ever owned! Second day after receiving it we had to call repair out due to ice forming in freezer. So much ice in freezer we couldnt pull out the drawers. LG said it was a design flaw and fixed it. Fast forward. Luckily we had taken the extended warranty out for 5 years. In the 5 years we owned it before the warranty was up we had to have it repaired a total of 5 times with the last repair being the refrigerator totally stopped cooling. LG replaced the circuit board and said that should fix it. It didnt. They came back out and replaced the compressor. This fixed it but not totally. We were without a refrigerator for 1 full month. We had to turn the temperature lower than what it was actually cooling. I should have called them out again at that point but it was cooling. About a month after the warranty was out it stopped cooling to where it should be. Called repair again. They refused to work on it. Said they did everything they could do. Plus if it was the compressor again we would have to pay for labor. Also if it was the control panel, they only have refurbished parts because they dont make that anymore. We were concerned about it not being fixed after paying a bunch for labor so decided to have it taken to the dump after only 5 years and purchased a different brand that is made in the USA. We originally paid $2800 for this piece of crap!

I purchased a French-door refrigerator. 8 months later, theres no ice maker. Then 1 day after, no freezer. I lost $200.00 worth of food, and no tech was available for 9 days. Finally, a repairman came and said it was too close to the wall and pulled it out and left. It was still not working, so the repairman came back 3 days later. He replaced something to check for leaks and said it should be better in 12 to 24 hours. 24 hours later, it was still not working. Then 45 days later, the repairman returned and said the compressor was no good and that he cannot replace for 5 days. In the meantime we have no refrigerator, he said that he recommended to LG that they replace the refrigerator but they refused.I will never ever buy an LG appliance. It is 4 weeks now with no refrigerator or freezer and living out of a cooler. And customer service says.So what? You have to wait for us to get the parts and service it. They are very rude people. I will never give LG another penny of my hard-earned money. I will let you know if replacing the compressor works.

LG Front Loader Washer Model: WM3170CW. Purchased this washer from Lowes. After the first wash, the inside seal was giving off a smell. So paranoid about this, I made sure to wipe the inside door glass, seal after every wash. This unit leaves water in the soap tray after every wash, so I take out the tray and drain it and allow that to dry. I also have to get down and open the door with the drain tube. I drain out all the water that is - I guess - still inside the washer?! A lot of water comes out. This washer is a major pain. After continuing to do ALL of this after every use - my washer smells horribly musty and moldy. Totally unacceptable. I have put cleaning tablets in it - and even run bleach through it on the clean cycle. Still smells. This washer is a lemon. Do not purchase it. I deserve a new washer - but a different model! I expected this to be a good washer - being an LG. They used to have a good reputation. I paid $750.00 for this washer.

4 of 5 of my LG PRODUCTS have had problems. My LG side by side refrigerator with ice maker and freezer on the bottom caught fire on Christmas EVE one year while we were sleeping. After much negotiating it was finally replaced. The replacements ice maker failed and the doors broke twice. My LG top load washer rusted out... it took a year to get it fixed. Meanwhile it had a couple of recalls on the panel and tub. My LG dishwasher stopped working altogether... I replaced it. The second doesnt clean my dishes well. AT THIS POINT I HAVE NO FAITH IN THE PRODUCTS OR SERVICE DEPARTMENT. LG simply does not want to deal with their faulty products and its customer service dep representatives are difficult to understand.

I love my LG stove! Other stoves could never compare as this stove takes the cake! Seriously, I never have such beautiful bakes. This is the stove of my dreams. LG for the win! Get your stove today!

Im not too happy with my LG refrigerator after looking into a lot of information and a lot of reviews. Apparently, theres been a lot of problems with their compressors. And it doesnt seem like LG is proactive about going and fixing them because I finally had a problem with my compressor this year. The unit wasnt getting cold at all and we had noticed periodically where it felt like it wasnt cooling enough. We just chalked it up in the air whether it was too hot of a day or too cold of a day, and maybe we didnt have that, we had the house too hot and left it at that. And then, all of a sudden, within three days, it just stopped working.Trying to get LG to come out and fix the issue was like pulling teeth. Apparently though, LG was aware of what the issue was. They didnt give me any problems as far as getting it fixed. But there was a lot of miscommunication internally at LG because they gave me one company that they were gonna have fix the situation, and when I finally contacted them because I hadnt heard from them, they said, We dont work with LG anymore, and I had to call LG and tell them what the company said.So, we were gonna use this other company. It was the same thing. LG gave me the information for that company and I called them immediately. They said some of the same thing. Then finally, the third company was the one that still worked with LG. And then, that had taken almost two weeks to get my refrigerator fixed. At this point, it seems to be running properly. It seems to be making a little bit of noise. So, Im gonna contact the repair people and ask them to come check it out because it makes humming noise that it didnt make before.I have mentioned it to other people and as good friends of mine, they just bought the same refrigerator, and they experienced a similar problem to what we had. And we were told initially, Oh, its probably its seal, it didnt close right. But that was the way our problem started. And six months later, all of a sudden, the refrigerator went bad. But its a known problem with LG. My friends now are keeping a close eye on it.